Alitalia Reviews

And nowhere does it say on the e-ticket that if a name is misspelled, the ticket is non-changeable. And on the e-ticket, there is a website to review their policies and that link is broken. I have looked everywhere on their website and can find no such policy. It truly is the craziest thing I have ever encountered. I don't even want to go on their flight, as I am afraid the pilots might be as bad as the administration.

My mother lost her medication, 20 days worth of clothes (including 3 changes per day), 2 $150 gala gowns, charger for her phone, and hundreds of dollars in face creams and make up.

Alitalia Airlines Customer Relations, July 27, 2007 Dear Sir/Madam, I have sent Alitalia three faxes, one letter, and left you a message, and I have heard nothing from you so far about your negligent losing of my suitcase. It is impossible to get somebody to answer your lines, and your e-mail system does not work. I believe that you have obligations towards your passengers, and ignoring me does not absolve you from your responsibilities. I am sending you again the documents I have already sent you, hoping that you will not ignore me this time. I am not sending the proof of fax/mailing, and over two pages of notes of my communication or attempts to communicate with Alitalia, which show evidence of Alitalias lies and negligence. However, I will be glad to show these documents in a Court of Law if you were to continue ignoring me. I am looking forward to a prompt resolution of a matter that is continuing to cause me so much stress, financial strain, and grief. Please send my refund immediately, and contact me in writing and in English at the above address.

I cannot afford to buy food, cigarretts, clothes, personal hygene items, or pay for a taxi cab.

I was forced to pay the fee myself, even though I'm unemployed and was only doing him a favor. Otherwise, the trip he had saved up for would have been ruined.

I have been hung up on too many times to recount and have only received responses from their customer service (when not hung up on) that I will receive response within ninety days via mail as to the action they plan to take. I had close to $2000 worth of new clothes including many things that hadn't been worn, that were purchased specifically for this trip, which happened to be our honeymoon. I really would just like to have my luggage back and no one will help me try to locate it.

When I tried to reschedule a trip, within the prescribed time limit, I was told that my voucher was no longer valid. I contacted Amex and they agreed to work with Alitalia to get my money back since ill-health prevents me from travelling AND THE TICKETS WERE PURCHASED WITH A REIMBURSABLE CAUSE DUE TO INJURY. ALITALIA STILL DOES NOT ACKNOWLEDGE RECEIPT OF OUR CORRESPONDENCE. Amex has given up and suggests that I put a complaint thu the BBB.

money had to be borrowed from a friend, had to pay a taxi to wait for over an hour while the mess was resloved.

My total economic loss has exceeded $2,000 dollars. I have an itemized list of the contents in the suitcase, and receipts for things I needed to buy in Italy and LA. I lost atleast thirty hours of time due to this problem. I can provide the letter I wrote explaining my dillema to Alitalia, and phone statements showing the many times I called only to be transferred to the voice mail.

I filed a complaint at my arrival back at Heathrow with the airlines. I was told that I would have to contact the airlines at my home country so I contacted the office in New York as I was told via letters. Three letters to the airlines and I failed to receive a response from the airlines.

I called their headquarters in Italy and was told I had to call the NY office. I called several times as its now November 2005. I got a runaround with the airline phone number to reach a live person. I finally got a live person on the phone and was told they would check into it and call me back. No call ever came. I finally filed a complait with the New York Better Business Bureau and then and only then did I ever receive a reply from the NY office. In short the letter basically said touch luck - they were not responsible for the loss of my luggage due to their negligence. I still have received no compensation or any other replies from the airlines.

I am now in Seoul, South Korea and have attempted to contact them with no further luck. I have noticed online that quiet a few individuals have gone through the same thing (Lost luggage and no response from the airlines.)

I traveled by Al Italia from Bombay to Milan to Chicago on Flight AZ 626 on 03/16/2005. One of my bag did not reach its destination i.e. Chicago and we filed a baggage irregularity report with Al Italia. The lady at the baggage counter assured us that the bag would come by next flight on 03/18/05 and would be delivered to us on our permanent address in Milwaukee. We even left our contact number just in case there are any issues while delivering the bag. After number of enquiries with Al Italia & United Airlines for the delayed bag, starting from 03/18/05, we came to know through United Airlines representative in Milwaukee that the bag arrived Chicago on 03/18/05 and was shipped to Milwaukee by United Airlines (UA5612).

United representative told us on 03/21/05 that they handed over the bag to Package Delivery Service (PDS) on 03/18/05. We checked with PDS and they told us that no bag has been handed over to them. Out of frustration we went personally to the United Airlines office in Milwaukee. The representative took us to the officer (named Bryan) at PDS who initially denied having any bag. He then checked through some of his other files and found the delivery note and the driver who delivered. He gave us the drivers contact number and the name (Jeff).

We called Jeff to know the whereabouts of our bag but he didnt remember it over the phone. So we requested him to come in person and tell us about the place/person he left the bag with.

He came to our apartment and told us that he left the bag outside the apartment building in the unsecured area (area outside the secured main entrance to the apartment building) which is right next to the main road in the downtown Milwaukee and signed on the delivery note himself. When we asked him how he could leave the bag in the unsecured area which is outside the secured entrance to the apartment building and sign the delivery note himself he was answerless and offered us a check of $250 .

We refused to accept the check and contacted PDS. We told them we are not sure if what the driver is saying is correct also because there is no proof/witness that he left the bag outside the apartment building. PDS manager (Bryan) told us to report to the police about the incident. We filed a report with the police (report number - 050800363) and the officer told us that its an airline issue and they should be following up on it than us.

At last out of disappointment and whole lot of mental frustration in getting any help/solution from the airline officers in Chicago and Milwaukee, and PDS Milwaukee, we filed for a lost baggage claim with Al Italia on 03/24/05. On 04/12/05 we received a letter from Al Italia that our claim has been refused since the airlines liability is over once they handed over the bag to the delivery service. My point is that I didnt book my luggage with the delivery service but with Al Italia. So the only entity I know is Al Italia and they should be responsible for anything that happens to my bag if it is not received by me. Why dont Alitalia proove that they have delivered a bag to me?

Anyway, when we arrived back to the States (over 24 hours past the original
itinerary), I sent my complaint to Alitalia Customer Relations in New York;
they declined to respond for over 1 and 1/2 month, at which point they replied by not acknowledging at all their breach of contract.

Based on rule # 4 listed on our tickets, the company has to comply with the Europen Regulations (EEC) #295/91.

They denied that and my travel agent reported to my cedit card company that

we were late at check in (which is untrue considering that we were kept waiting/strained at the Rome airport for an entire afternoon to be told, 6 hours later, that they had 279 passengers wanting to leave and a 246 plane ready to fly.