Alamo Car Rental Reviews

I rented an auto from Alamo at the Bilboa, Spain airport June 29th 2025 to July 8. I had a flat tire on the 7th & called their customer service for help to repair it. They sent a tow truck that had no capability to repair a flat and then charged me 221 euros; 171e for towing & storage and 50e for admin fees. The tow truck did NOTHING to help our situation although the man said he thought it was a leaky valve stem. Our host at the Airbnb inspected the tire for leaks and pumped it up. Alamo illegally charged my credit card after I had frozen it by saying it was a recurring charge. I had purchased full coverage insurance at the time of rental. They were dishonest.

I would like to thank Angela at Dallas Fort Worth Airport for making sure I had the right rental size when picking my vehicle. She saw me walk up with my son who is 6'4 and realized the car I picked would not have been comfortable for him to ride 4 hours. She put us in the next size and we had very comfortable and enjoyable trip. She was nice, friendly and polite and and paid attention to the customer needs. Merry Christmas Angela.

I encourage everyone not to rent from Alamo!! It will be a huge mistake. Don’t make this mistake a rent from them. I made a big mistake and rented a car in the Netherlands from them. On my way to drop it off in the airport, car didn’t start. Support came after 1:30 hours and I missed the flight. Now they don’t agree to pay me back even 20% from the expenses. I spent almost 1000 dollars because of them…

Worst experience ever! Had a reservation- Houston- no cars no support. Was left stranded with 1 year old baby. NEVER again. Looking for options to sue. Took hours to find transportation with car seat for baby.

I booked an SUV with Alamo through Costco, and received a confirmation number. I showed up at the appointed time, only to have them say that they had no vehicle for us!!!!! We had to rush from agency to agency to try to find an SUV. We eventually found one which cost us over twice the amount we would have paid with Alamo. Never again will I use Alamo! 😡😡😡

BEWARE OF OVERCHARGES ON YOUR BILL when returning a car to Alamo Car Rental in Cancun. We were quoted $170 when we reserved the car and were charged $360 when we returned the car. It was in pesos and we are U.S. so we didn't notice until we got home. Alamo would never respond to any of our emails/calls, so we disputed w/ our credit card company. Apparently, they responded to them and the card company made us pay the full amount. Please make sure you check the amount on your bill before signing anything so you don't get overcharged too.

This company is extremely dishonest! I rented a small economy car to attend a funeral. It was just myself with carry-on luggage in the car. After returning the car, Alamo called to say there was damage underneath the carpet inside the trunk. I explained it couldn't possibly have been caused by me! The agent, quite rude, suggested I should have opened the trunk and lifted up the carpet to inspect underneath before driving the car off the lot. This is ludicrous, of course. Alamo sent me a bill for the damage, which of course I don't plan to pay. It seems I'm not the only person at this location who was the victim of a potential scam. In reading reviews, this is a pattern at the Bellingham location. Do yourself a favor and avoid Alamo like the plague!!

We picked up our rental car in Boston. Had it one day and was pulled over by a police officer who told us the car’s registration was expired and we needed to park the car and drive it no further or we would be pulled over ticketed and the vehicle towed.. We called Alamo customer service and told them we could drive the car and needed them to come get it and bring us another vehicle. The man on the other end said they would pickup the car but couldn’t bring us another. We had to pay an Uber to go pickup another vehicle 2 hours away and that was all they would do. It was Thanksgiving and we are stranded in a motel. The vehicle we paid for I driveable because we were given by Alamo a vehicle with expired registration and there was nothing they could do. I will never rent from Alamo again.

I dropped my car off at West Palm Beach Airport. Vincent greeted me right away. He made sure I took out all my valuables. The prices at Alamo were very fair. The car I rented was a Chevy Equinox. It was very comfortable and clean. I give Vincent the highest rating.

I have rented multiple cars in Key West airport with no issues except Wednesday when I flew in. Got to the counter and your employee had nothing but attitude with me. Never have I ever experienced the rude attitude and raising her voice at me all because my name on our company credit card didn’t match the name on my reservation. It would be one thing if I have never done this before but it’s another when I am down twice a month for business and I know the procedures. It takes me about 10 min or less to get a car and get out and I tried to explain that to the lady and she literally treated me like a criminal and then refused me service because she said I was giving her attitude when all I was trying to do was ask why if you have my drivers license you see my name is on the paperwork under the company name which I booked personally then what’s the problem.

When recently renting from the Orlando international airport, I encountered a highly unprofessional manager named Ruben. My daughter was turning 25 a few hours after rental initiation and we requested the surcharge to be waived for her as the second driver. Ruben was incredibly rude and dismissive of helping us with this. However, Jacob was the exact type of manager I would expect and helped us with our very reasonable request. Ruben should not be working in customer service period. I also did have low tire pressure mid rental and they switched me out cars no problem. Price was also reasonable as we booked through Costco. I’d rent again as long as I didn’t have to deal with Ruben. Someone please train him to conduct himself in a more professional manner.

I like to thank 2 special staff members at the BWI airport rental Tatyana and DaKyra. They assisted me helping me find the right vehicle for my mom that had a bad leg and the price was awesome. Thanks.

If there were a zero-star option, Alamo would earn it. It's now been two full weeks trying to resolve a simple billing error where I was charged the wrong price and to this day, it’s still unresolved. I’ve now spoken with NINE different representatives, including multiple “escalation managers,” and not a single one has actually fixed the issue or followed through on their promises.

Beware! Don’t ever misplace or leave behind an item at Alamo Detroit Airport! I left important keys with an airtag in the vehicle I rented out and Alamo’s JOKE of a customer service are giving me the runaround while I try to have them returned to me. Lost and found claims they haven’t located them despite the airtag showing the exact location and me detailing EXACTLY where I left them in their vehicle. If someone actually looked in the vehicle this could all be resolved. Been calling for days and no response by phone or email from the location. Be careful fellow travelers!

Alamo gave me a car with a low front bumper that was improperly installed. When I parked and then pulled away from the curb, the bumper came off. At no point did they even consider that the part was improperly installed. They were laser-focused on getting me to pay 1300 for damages. I will NEVER rent from the scam company again and I will not let my friends rent from them either. There are a lot of rental companies out there. You should try one of them. I definitely will next time.

Never again with Alamo -- they are scamming us! We rented a car in Phoenix in late September. Of course we were there during a 10-year monsoon that produced some hail. We could not see any damage though (hail was like pea sized so small). When we returned it they immediately asked about hail damage (should have clued in then that the scam was starting). He pointed out 3 teeny tiny dents on the roof that frankly I couldn't see. Big mistake not video taping him and the car. This was the smallest compact car available (a Mitsubishi). And of course we did not buy their insurance. They are now trying to stick us with over $2000 in repairs, including the quarter panels which did not have any dents.

We rented a car from Alamo Car Rental in Colorado. Not even a day later we had a flat tire. We called them and they gave us a run around. It was ridiculous!!!! We waited over 3 hours for them to send out roadside assistance and no one ever came. Do Not rent a car from this company! They are HORRIBLE!

Alamo's policy is to hold a reservation for 24 hours. However, this is not the case at the Marseille, France airport which drops reservations after 2 hours. Late flight, too bad! Cost me $2,700 extra for the same car at Avis after Alamo turned me away after I arrived more than 2 hours late despite calling reservations several times after my flight was delayed and was assured my reservation was intact. The Marseille team smiled and said I was late and they had "no more cars". There was a line out the door and the Alamo representatives were clearly picking the customers they wanted to help like the pretty young lady in front of me who couldn't thank them enough! All the competitors at the airport said they keep cars available for the rejected and desperate Alamo customers like me... and they sure do stick it to them! Bye-bye Alamo. I will never trust your business no matter where I am renting.

Reserved a car online from the Minn/St. Paul Airport. Go to pick it up, they will not rent it to me because l do not have a return flight or a credit card. That is fine. But then they charge my card two days later!

We rented a car at Gulf Shores Alabama Airport from Alamo. After 3 days the instrument panel went completely dark. No speedometer, no instruments of any kind. After two days of talking to customer service and being transferred around for over 45 minutes each time, the only solution they would give is for us to bring the car bring to Pensacola, an hour away and spend our vacation time which would take around 3 hours total. Their offer was a coupon good for one day to make up for our problems on a week-long rental. Our paperwork says 100% customer satisfaction. We will never rent from Alamo again.

Rental car pick-up staff will try to rip you off!! They told me that I would need to upgrade to an AWD SUV for an extra $60 if I wanted to drive over the mountains between Sept 1 and April 30. I pushed back so they gave me a sheet of paper with the 'new' law. It clearly says you need either AWD OR mud and snow tires with good tread. They then told me that that was changed in 2025 to require AWD regardless of your tires. I checked on Google and the CO DOT site still said mud and snow tires were fine. A manager came and also said I would need AWD. Since the CO DOT site was most likely accurate, I declined. When I mentioned it to the person outside who gets your car, they were surprised to hear what the desk staff and manager had said and confirmed mud and snow is all you need. So the Denver Alamo front desk staff has obviously been told to lie to customers to sell them an upgrade to AWD. Disgusting! Otherwise, great experience.

DO NOT rent from Alamo. They are a SCAM. A accident happened when someone rear ended me and caused damage to the vehicle. Since the person DID NOT have insurance coverage they making me pay for damages (even when I had FULL coverage).

Rented in Denver. My interaction with Karen at the counter was one of the best experiences I have ever had a rental car counter. She was great. And friendly and interested in taking care of me. Then upon returning the vehicle, I did not get the guy's name and he was great at inspecting the vehicle with me and ensuring I had left the keys (which I had in my pocket). Upbeat and like at both ends, renting and returning, they were excited to see me and to ensure I was getting and had had a good experience.

Took less than 10 min total to retrieve & return the vehicle. Easy pick up & drop off. I pretty much got a brand new vehicle, with nearly 500 miles. The workers were friendly. Car was clean. Wouldn't mind using again.

I reserved a car for my stay in Las Vegas and when I Get to the check out, the last step before leaving the airport, the clerk tells me Alamo doesn’t accept Credit cards without a chip. That was all I had. So no car for my vacation. Nowhere in the contract does it say the card used needs to have a tap chip. Ridiculous!

5+ We rented a SUV from the San Jose Alamo airport on September 7th, 2025, and we could not have been more pleased with the excellent customer service, pricing, and the wide selection of rental cars available to us. Arturo ** was our Customer Experience Representative and he was friendly, professional, and very attentive to our needs.

Exceptional Service at Raleigh-Durham Airport – Thank You, Tomas! I had an amazing experience with Alamo Rent A Car at Raleigh-Durham Airport! From the moment I arrived, the process was smooth and hassle-free. I was especially impressed with Tomas, who helped me at the counter. He was professional, friendly, and went above and beyond to make sure I was taken care of. Tomas surprised me with a brand-new Jeep upgrade, which was not only a fantastic vehicle but also perfect for the weekend — I was in town for a wedding, and having a comfortable, stylish, and reliable ride made a huge difference. The whole experience was seamless, and Tomas’s great service truly made the car pickup enjoyable and stress-free. I’ll definitely be using Alamo again in the future, and I highly recommend this location for anyone flying into RDU. Thanks again, Alamo and Tomas, for helping make my trip extra special!

Great company. I have been using them for years. Until you have to call customer service. No speak English. And I'm in the US. This has reached the point of no return. I am going to start calling customer service first to see if I can understand them before I rent.

Wow, wow. This is the worse experience we’ve ever had in renting a car. It took 40 minutes to get the paperwork, then another 1.45 minutes to get the car, He also told me if I didn’t like it, pick a different company next time. He told me that was normal to wait that long. I’ve traveled all over the world and never waited that long. Staff was not helpful.

I rented a car from the Phoenix, AZ airport for the purpose of going to my Father's funeral sadly that was not the case. The next day which was the day of my father's funeral I woke up around 8 to go to the gas station and get some coffee upon getting in the car I noticed the check engine light was on. So I called the 800 number and was told that I had to wait until the car got towed and then I could catch a Uber to the airport to do a swap out. My father's funeral was at 12:30. I was still waiting for a tow truck to come at 12:45. When I called the 800 number back and told them I was still waiting for the tow truck and that my father's funeral had now started I was told that I could leave the key with the vehicle and catch the uber to the airport to do a swap out.

I wish I could give them zero stars. They were good getting me the car. But when we had 2 flat tires, it fell apart. Customer service was awful, sent me all over the place with people left and right telling me someone else was wrong and each new agent telling me a different story. Took them 2 days to tow the car. No one would ever call me back. Then I had to get a ride 2 hrs to an airport to finally get a replacement car 5 days after the flat tires. I talked to RDU Alamo when I got back, and the manager was nice and gave me a good deal. Then 3 days later, they charged me 3x the amount we had agreed to! Calling and emailing customer service since then, no one will respond. I've reported them to the BBB - worst experience ever.

When I picked up the car, it only had half a tank of gas. The car itself was fine. I was told if I went through any tolls that those would be charged to my credit card. Perfect. What they failed to mention was that they would also tack on a $15 service charge for billing those tolls to my card. The service charge was significantly more than the tolls.

I want to start by saying that the only good thing about my experience with Alamo was the agent that got me the car when I arrived to the Quebec airport. She was so nice and helpful... However all the service after that was awful. I started having mechanical issues with the car three days after I rented it. I called the branch where I got the call and never was able to get ahold of them, then I called another branch and this time someone picked up. They said even if the car had mechanical issues I had to drive it and they would communicate when they had a car available. I never got the email with the notification.

Updated on 08/15/2025: No improvement at all. Through this website, I was contacted two days after posting my review by someone named "Lisa". Lisa instructed me to go to a website to give more information. The website directed me to the exact same phone number I had already called ten times. Lisa's response has proven to be yet another diversion.

They had no staff, made everyone go to another line for no reason. There maybe 2 people on duty, for more than 75 customers. Learn to hire more people. Not spending my money here again. I would give a better review, if there were more people on staff to assist. Stop being cheap. We got here, didn’t even have the cars ready. What’s the point of the service, they have one job to provide cars.

I booked a car for Spain through Economy Booking. Paid $704.30 for about 2 weeks. However, because my flights got messed up and I arrived a day later, they said they could not honor my reservation. This, in spite of my having contacted both Alamo and Economy Booking customer service, both of which said they would send a note to the Seville rental place to ask them to honor my reservation. I was left with no choice but to book another car for $904.85. This is the very definition of "highway robbery."

Rented a vehicle from BWI Airport in Maryland. The easiest rental experience I have ever had! Julius at the counter was so helpful and answered all my questions! Then I went to pick up my rental and I was greeted in the garage by another Alamo employee whose name I did not get- friendly and helpful! The entire experience was an A+.

Last year I chose to rent a car from somewhere else and I had the worst experience ever. This year although I was worried due to past experiences with other car rental places. They were extremely helpful and professional on the phone. When I landed in San Juan I went in to get my vehicle which I upgraded when I got there. The agent behind the counter was extremely helpful, polite, and kind they answered all my questions and they definitely made my experience a great start to my vacation everything went through quickly and efficiently.

We rented a full size car from Alamo in Knoxville, TN through the Priceline app and paid for it in full before arriving. My husband has a new driver's license from Missouri. They could not get it to scan through their scanner and would not let him rent the car. The manager was completely incompetent and would not let us give him a photo of my husband on his passport that was saved on my husband's phone. My husband had no problem getting through airport security with his driver's license. I was on the phone with Priceline for an hour getting our refund. The other rental car locations were sold out of vehicles. They ended up renting a U-Haul! Unbelievable!