Alamo Car Rental Reviews

Everything was perfect by Alamo. We have rented weekly a midsize suv by Alamo from SFO to LAX. It was great experience for us from first moment at reception to last minute by drop off. I will recommend my friends and family Alamo without hesitation. Thanks for all.

Rented at Munich Airport on 3/5/26. Leo at the counter was wonderful. His English was perfect and he was so helpful in selecting my car and answering all questions. No attempts to upsell or make things hard (for example, asking for a copy of my car insurance as has happened at Eurocar). The car I rented was fine and both the pickup and return were very easy. I wish all agents were as good at their job as Leo!

We got a flat tire 45 minutes outside of Denver. The car did not have a spare. Alamo had no problem getting a tow truck to come get the car. As for me and my family (and luggage) we were on our own. Every Alamo employee started the conversation with, "Are you safe?" As long as I said yes they moved on. They said they tried to get me an Uber but had no luck, a Lyft again no luck. Then they said I should try on my own. If they could not get me a ride what made them think I could get one. I demanded they send a replacement car or an Alamo/Enterprise employee to come get us.

I had a tire blow out recently call to get assistance with no help. They wouldn't send a tow-truck nor anyone to BRING a tire, to get me back on the road. The vehicle did not have a spare tire. I, along with my 3 children sat on the side of rural road for over 12 hrs. The call center is a scam. They kept using the "if you don't feel say, call the police,' rebuttal. Each time I called in hopes of getting assistance they would either not allow me to speak, say there were no available drivers to send to you to get you to the next Alamo, or hang up. But lo and behold, when a family member called Uber they were there in less than 8 minutes. But allow said for over 12 hours there were no available drivers, Uber, taxi available. Never do business with them.

Chat agents are so disgustingly rude. I will also be filing a formal complaint. Agents crystal, Marketta, Alianna and Karen. They give attitude when answering questions and threaten to end for chat for 1 second after sending their message. They were ALL awful.

Never again. Upon arriving at the rental counter in New Orleans Airport, the woman was more interested in getting brochures from the National Car Rental Desk next door, cleaning off every single piece of equipment on the desk, putting away her pack of cigarettes and sighing before acknowledging me. Then when we get to the lot, the attendant tells me they don't have my car although I see it sitting right there. She then goes "Let me read the rental agreement. Oh, I see, the desk agent wrote the wrong car down." Then I had to listen to her moan about the lack of workers to clean the cars for a few minutes before me and my family could get the car. The car did work although the front suspension was making very worrying sounds the entire rental. Upon returning the car, I left a pair of prescription eyeglasses in it.

My experience was amazing. The customer service reps. Especially Ms. Angela, she was very helpful and helped me meet my needs. I was told a lie by Airport booking company CheapOair. No rental service at Airport. But Alamo customer at DFW saved the day.

I made a reservation for 1/31/2026 to Punta Cana airport, when I got to the Alamo front dest at the airport around 5:30 PM, the person at the front desk state that unfortunatelly they didn't have a car for me, I was alone, I was traveling alone, I felt very bad, in a place that I didn't know no one, I was there for around 3 hours hopeless and I didn't know what to do. I tried calling the Alamo company in the USA because the clerk told me his manager wasn't there and they only had cars for people who prepaid, like Expedia or another website. This never happens to us; my husband and I usually make the reservation and pay at the front when we arrive at the airport. I decided to take a taxi to the place that I was supposed to go.

After renting from Alamo I would not recommend. I experienced a hit and run and after my insurance and I paid to make them whole again they sent my family to collections and added a rental ban. Thanks Alamo! I will let my family, friends, and work know.

We booked with Holiday Autos but were passed to Alamo. On arriving at Fort de France, we were both surprised and agree to be faced with a notice to the effect that the agents had ceased trading. It was only by luck that we were able to secure a car with another agency, or our holiday would have been ruined.

I chose to rent a car directly from Cheddi Jagan International Airport and went with a well-known brand (Alamo) for convenience. Unfortunately, this turned out to be a serious mistake. I have rented cars throughout the Caribbean many times — often with local rental agencies — and have never experienced an issue. This time, I chose Alamo specifically to avoid complications after arriving in Guyana. Instead, this was one of the worst rental experiences I’ve had. I purchased the maximum insurance coverage offered, but was informed that tires and windshield are not covered. While this limitation is common in the Caribbean, most rental agencies allow you to purchase additional coverage to protect against unexpected costs. That option was not available here.

I am writing to formally share my recent rental experience and to request resolution regarding missing personal belongings and incorrect charges applied to my account. I rented a vehicle from your Orlando International Airport location. I would like to begin by acknowledging that the agent at the counter was extremely pleasant and helpful, and the vehicle itself was in good condition with no mechanical issues. The pickup process was smooth, and my initial impression was very positive. Unfortunately, the experience took a significant turn during my trip.

I rented an auto from Alamo at the Bilboa, Spain airport June 29th 2025 to July 8. I had a flat tire on the 7th & called their customer service for help to repair it. They sent a tow truck that had no capability to repair a flat and then charged me 221 euros; 171e for towing & storage and 50e for admin fees. The tow truck did NOTHING to help our situation although the man said he thought it was a leaky valve stem. Our host at the Airbnb inspected the tire for leaks and pumped it up. Alamo illegally charged my credit card after I had frozen it by saying it was a recurring charge. I had purchased full coverage insurance at the time of rental. They were dishonest.

I would like to thank Angela at Dallas Fort Worth Airport for making sure I had the right rental size when picking my vehicle. She saw me walk up with my son who is 6'4 and realized the car I picked would not have been comfortable for him to ride 4 hours. She put us in the next size and we had very comfortable and enjoyable trip. She was nice, friendly and polite and and paid attention to the customer needs. Merry Christmas Angela.

I encourage everyone not to rent from Alamo!! It will be a huge mistake. Don’t make this mistake a rent from them. I made a big mistake and rented a car in the Netherlands from them. On my way to drop it off in the airport, car didn’t start. Support came after 1:30 hours and I missed the flight. Now they don’t agree to pay me back even 20% from the expenses. I spent almost 1000 dollars because of them…

Worst experience ever! Had a reservation- Houston- no cars no support. Was left stranded with 1 year old baby. NEVER again. Looking for options to sue. Took hours to find transportation with car seat for baby.

I booked an SUV with Alamo through Costco, and received a confirmation number. I showed up at the appointed time, only to have them say that they had no vehicle for us!!!!! We had to rush from agency to agency to try to find an SUV. We eventually found one which cost us over twice the amount we would have paid with Alamo. Never again will I use Alamo! 😡😡😡

BEWARE OF OVERCHARGES ON YOUR BILL when returning a car to Alamo Car Rental in Cancun. We were quoted $170 when we reserved the car and were charged $360 when we returned the car. It was in pesos and we are U.S. so we didn't notice until we got home. Alamo would never respond to any of our emails/calls, so we disputed w/ our credit card company. Apparently, they responded to them and the card company made us pay the full amount. Please make sure you check the amount on your bill before signing anything so you don't get overcharged too.

This company is extremely dishonest! I rented a small economy car to attend a funeral. It was just myself with carry-on luggage in the car. After returning the car, Alamo called to say there was damage underneath the carpet inside the trunk. I explained it couldn't possibly have been caused by me! The agent, quite rude, suggested I should have opened the trunk and lifted up the carpet to inspect underneath before driving the car off the lot. This is ludicrous, of course. Alamo sent me a bill for the damage, which of course I don't plan to pay. It seems I'm not the only person at this location who was the victim of a potential scam. In reading reviews, this is a pattern at the Bellingham location. Do yourself a favor and avoid Alamo like the plague!!

We picked up our rental car in Boston. Had it one day and was pulled over by a police officer who told us the car’s registration was expired and we needed to park the car and drive it no further or we would be pulled over ticketed and the vehicle towed.. We called Alamo customer service and told them we could drive the car and needed them to come get it and bring us another vehicle. The man on the other end said they would pickup the car but couldn’t bring us another. We had to pay an Uber to go pickup another vehicle 2 hours away and that was all they would do. It was Thanksgiving and we are stranded in a motel. The vehicle we paid for I driveable because we were given by Alamo a vehicle with expired registration and there was nothing they could do. I will never rent from Alamo again.

I dropped my car off at West Palm Beach Airport. Vincent greeted me right away. He made sure I took out all my valuables. The prices at Alamo were very fair. The car I rented was a Chevy Equinox. It was very comfortable and clean. I give Vincent the highest rating.

I have rented multiple cars in Key West airport with no issues except Wednesday when I flew in. Got to the counter and your employee had nothing but attitude with me. Never have I ever experienced the rude attitude and raising her voice at me all because my name on our company credit card didn’t match the name on my reservation. It would be one thing if I have never done this before but it’s another when I am down twice a month for business and I know the procedures. It takes me about 10 min or less to get a car and get out and I tried to explain that to the lady and she literally treated me like a criminal and then refused me service because she said I was giving her attitude when all I was trying to do was ask why if you have my drivers license you see my name is on the paperwork under the company name which I booked personally then what’s the problem.

When recently renting from the Orlando international airport, I encountered a highly unprofessional manager named Ruben. My daughter was turning 25 a few hours after rental initiation and we requested the surcharge to be waived for her as the second driver. Ruben was incredibly rude and dismissive of helping us with this. However, Jacob was the exact type of manager I would expect and helped us with our very reasonable request. Ruben should not be working in customer service period. I also did have low tire pressure mid rental and they switched me out cars no problem. Price was also reasonable as we booked through Costco. I’d rent again as long as I didn’t have to deal with Ruben. Someone please train him to conduct himself in a more professional manner.

I like to thank 2 special staff members at the BWI airport rental Tatyana and DaKyra. They assisted me helping me find the right vehicle for my mom that had a bad leg and the price was awesome. Thanks.

If there were a zero-star option, Alamo would earn it. It's now been two full weeks trying to resolve a simple billing error where I was charged the wrong price and to this day, it’s still unresolved. I’ve now spoken with NINE different representatives, including multiple “escalation managers,” and not a single one has actually fixed the issue or followed through on their promises.

Beware! Don’t ever misplace or leave behind an item at Alamo Detroit Airport! I left important keys with an airtag in the vehicle I rented out and Alamo’s JOKE of a customer service are giving me the runaround while I try to have them returned to me. Lost and found claims they haven’t located them despite the airtag showing the exact location and me detailing EXACTLY where I left them in their vehicle. If someone actually looked in the vehicle this could all be resolved. Been calling for days and no response by phone or email from the location. Be careful fellow travelers!

Alamo gave me a car with a low front bumper that was improperly installed. When I parked and then pulled away from the curb, the bumper came off. At no point did they even consider that the part was improperly installed. They were laser-focused on getting me to pay 1300 for damages. I will NEVER rent from the scam company again and I will not let my friends rent from them either. There are a lot of rental companies out there. You should try one of them. I definitely will next time.

Never again with Alamo -- they are scamming us! We rented a car in Phoenix in late September. Of course we were there during a 10-year monsoon that produced some hail. We could not see any damage though (hail was like pea sized so small). When we returned it they immediately asked about hail damage (should have clued in then that the scam was starting). He pointed out 3 teeny tiny dents on the roof that frankly I couldn't see. Big mistake not video taping him and the car. This was the smallest compact car available (a Mitsubishi). And of course we did not buy their insurance. They are now trying to stick us with over $2000 in repairs, including the quarter panels which did not have any dents.

We rented a car from Alamo Car Rental in Colorado. Not even a day later we had a flat tire. We called them and they gave us a run around. It was ridiculous!!!! We waited over 3 hours for them to send out roadside assistance and no one ever came. Do Not rent a car from this company! They are HORRIBLE!

Alamo's policy is to hold a reservation for 24 hours. However, this is not the case at the Marseille, France airport which drops reservations after 2 hours. Late flight, too bad! Cost me $2,700 extra for the same car at Avis after Alamo turned me away after I arrived more than 2 hours late despite calling reservations several times after my flight was delayed and was assured my reservation was intact. The Marseille team smiled and said I was late and they had "no more cars". There was a line out the door and the Alamo representatives were clearly picking the customers they wanted to help like the pretty young lady in front of me who couldn't thank them enough! All the competitors at the airport said they keep cars available for the rejected and desperate Alamo customers like me... and they sure do stick it to them! Bye-bye Alamo. I will never trust your business no matter where I am renting.