Alamo Car Rental Reviews

Your company really needs to change how you have people rent vehicles. My experience with your staff was terribly poor and as someone who travels sometimes and then goes to another province for the first time it has been the worst experience in my life. As someone was informed by my travel agent that I can use my visa debit and then arrive to your location and your staff was arguing with me. You don’t understand people with disabilities at all.

WARNING: DO NOT RENT FROM ALAMO. On our recent vacation they provided a Toyota Hylander with FAULTY BRAKES. A dozen phone calls and interaction with agents at another location (where they didn’t have any replacement cars to give us) lead absolutely nowhere and we were forced to drive with this vehicle on dangerous mountain roads. What a total failure of a company on every possible level. A manager did reach out to us after this debacle in order to “make things right” but no one returned my phone call or emails either. I will never rent from Alamo again and I will make sure to warn others as well.

I recently had an extremely disappointing experience with Alamo Rental Car that has unfortunately led me to reconsider my loyalty to the company. My family arrived at Pensacola International Airport (PNS) after midnight, only to find that our reserved mid-size SUV was not available. Instead, we were offered a Jeep Compass, which Alamo categorizes as a mid-size SUV but is actually a compact SUV according to most sources. When we expressed our dissatisfaction, the staff responded rudely, saying, “What do you expect when you get in this late?”

I reserved a rental car at Milwaukee airport. I observed counter worker, Gayle wait on a ** man and never asked him for a second piece of identification. I was confused when she asked me for a second piece of identification. I said, I did see you ask the gentleman in front of me for one. She said, well the Republican National Convention was here and there are a lot of bad people renting cars so we have required Milwaukee residents to provide a second ID. When I asked to see that in writing she said it was a new policy and wasn’t in writing. I said, "How can you enforce something that is not in writing." She said. "Here is my supervisor." Akira, was extremely rude saying loudly that either I can give another form of ID or she would run my driver’s license through the DMV. I asked how long does that take. In a rude tone Akira said as long as it takes.

Horrible experience from them at Edinburgh Airport. Rented us a car that smelled bad from the get go (we thought it was from all the traffic) and within 7 miles, the clutch failed on the highway. Called for help, was told the clutch was under warranty, got towed back to the airport where the surly clerk said we broke the clutch and charged us £2000! Got another letter from them for another £170 for administrative fees and told if we don't pay, we will never be able to rent from them or their affiliates. Why do we have to pay for a mechanical failure? Absolutely disgraceful! I've been driving standard gear shift vehicles for over 40 years!!

The worst experience I've ever had, not just with a rental car company, but with any business ever. Alamo knowingly gave us a vehicle they knew had been targeted for break-ins in the area without giving us any warning of potential threats. Our vehicle was broken in to the first night of our rental period. After filing a police report we then spent the rest of the day arguing with Alamo's customer service. Not only were they rude, but they just outright lied and left us hanging all day. They charged us for a full day rental that we could no longer use and had us waiting all day also taking away a day of our trip.

I rented a car at the DFW (Dallas Fort-Worth airport). When I turned it in, it looked perfect to me (no damage) and the attendant that accepted the car didn't say anything. A month later I get a voice message saying the Alamo Claims Department had an outstanding claim against me. Apparently, the vehicle received some minor hail damage (at some point) and that damage was identified the day after I retuned the vehicle. When I explained to the claims person that there was no hail damage when I turned the vehicle in, she responded "There were weather reports of hail during your rental period"...

Andy who is JFK manager was very unhelpful with us. The car that we rented had a slashed tire and we called prior driving an hour to see if they had a spare car for us, they said they did and when we got here they said they had nothing for us.

The worst customer service I've experienced in a long time. They refused my reservation and did not even try to help myself and my two kids out. We are stranded in Boston and need to make it to Maine. They do not care about their customers, rent from Avis, they were helpful and kind.

I was supposed to rent a car for 3 days but I only used it for three days due to my flight being delayed. I've called several times and did not get any help regarding this complaint. All the representatives was very unprofessional and rude. All I'm asking for is my refund. Rental agreement number **.

I picked up the car on June 26th at about 8:53Am at Stl airport location. The car was newer Nissan, but when I was driving from STL to Columbia MO, and it was raining the service light came on saying the front wheel is not working. I was hoping it was, because of the heavy rain and hoped that the service light indicator would go off and it did after 15 minutes. I parked at my hotel parking and about 3:30pm I was going to my 4pm business appointment and the car wouldn't start. I called Alamo customer service and they told me that they are sending help at no extra cost to me. However, when I returned the car back they charged me $64.00 for the service. So I called and the customer services said someone will call me, No one did!

Unfortunately, my experience was not good at all. When you are not a person who uses credit cards and prefer to outright pay for a service this is not who you should. Force you to use a credit card and don’t tell you that when you book it’s a joke and waste of time. Use a company who takes money in all forms. Some of us don’t want to be in debt.

Alamo are sharks! I had made reservations (Alamo confirmation #:**) recently to travel from Pensacola, Florida, to Kalispell, Montana on August 14-18, 2024. But because of wrong information I had been provided by a music store about the event I wanted to attend, I needed to cancel my trip 36 hours later. I had made all my reservations through Priceline. I was able to get a full refund from United Airlines, American Airlines and Travelodge by Wyndham (hotel), but Alamo refused to refund a single penny of the $635 they charged me for renting an economy car for 4-days.

We were in a car accident in a rural part of Mississippi. Before we even went to rent a car to get home, I called to find out what the requirements were. They told me that we would need a deposit and enough money on our debit card to cover the deposit in the car. They also said I would need an email or verification from my insurance company that we had in fact been in an auto accident. They assured me that we would have no problems. We left half of our family 120 miles away and drove to the car rental only to be told they would not rent it to us. They refused to help us. Thank God that Hertz people next-door were able to rent it to us and get it taken care of. I am disgusted by this company. Three hours I spent on the phone trying to make sure that we could get this done seamlessly. Instead, it was utter despair trying to get a car to drive home.

Don't skip the counter. I paid for Standard SUV and got a midsize due to employee error on the lot. He directed me to incorrect aisle of vehicles. No one told me even at checkout gate. If I'd chosen a higher end vehicle, I'm sure someone would've pointed it out. Ridiculous service. Just choose another company. There are plenty of others to choose from.

Very nicely done to folks at the Salt Lake City airport location, especially Tricia, lot attendant there. She helped me get into the perfect car, helped return my luggage cart and did it all with a smile. Thank you.

Wish I had read reviews regarding Alamo before using them for a recent trip. Made reservation online. There wasn't any way to add a second driver so we needed to wait at the counter at the Atlanta airport. The person at the desk couldn't have been more bored or disinterested in helping us to register the second driver. However, the worse part was after being directed in the garage to "pick any vehicle" we got settled in and went to exit the garage. The attendant again seemed disorganized and disinterested. He told me three times to proceed forward and exit the garage. On the last time he turned his back and went back to doing something else in the booth forgetting to put up the arm (and which was now out of the sight line below the front of the vehicle). He acknowledged that he forgot to put up the arm and that it was his fault.

One of the worst car rental experiences with Alamo, got a Ford Escape that had a inner metal rim of the tire damaged from before, so got flat time in 4 days of renting, in Jasper, stuck in Jasper for more than 1 day already despite calling Alamo for 10 times with more than 40 minutes per call and poor communication from them for a replacement car!! How can they be so irresponsible- one of the worst experience, never rent from them! The things can go off any time but a good company knows how to deal with them effectively and it was not dealt properly at all!

Had a great experience with Alamo, EJ and Nicole were awesome! We got our car right away after we landed. It ran great for two weeks, loved the convertible. Returning the rental car was great! We got in right away and it was super fast! Would definitely rent from them again.

I'm very disappointed with Alamo Rental car that I rent in Salt Lake City, Utah, to charge me for driving on the salt bed for $250 to clean up the car. I was not informed by the agent not to drive on the salt bed when picking up the car. I just drove off about 100 feet to take photos and never thought I got punish by that. I thought I rent a car as long as I don't have collision. My car total rent costs $382 for 5 days. It is ridiculous for the amount I paid to rent a car. It is a rip off to the consumer. Plus, an AB&B home I rent have no concrete driveway where I parked. So, it has dirt all over the car floor. The car has no floor mat. If people rent a car during snow storm or snow area like Chicago or New York, are you going to charge them for cleaning up the car too? Salt trucks will spray the salt on the road.

Worst car rental company I have had the displeasure of renting from. Avoid Alamo, National, and Enterprise at all costs. They will not scan your vehicle when you return and charge late fees fraudulently.

Don’t use Alamo in Santa Barbara! 10 am on a Monday and they already ran out of cars despite people having reservations!!!! Do not use them! Also line was 30 people deep with just one person working. Seriously??

I would give this rental car agency a negative stars if I could. In February, 2024 I prepaid for a reservation from May 1 - 6, from Chicago O'Hare. I changed the vehicle type weeks before the reservation and was informed that I would be due a refund $104.60. When I returned the car, no refund was processed, after I got home the refund wasn't processed. I called, and was told the agent couldn't refund anything over $100, so the call was escalated, and the next agent told me that due to whatever bookkeeping methods Alamo has, it would be several more days, but they would "submit a request."

Mrs. ** who works for the company is flat out phenomenal and I have to say she was extremely nice and helpful. The only good part about working with this company. My issue is I rented the car for 6 days and I was told by two people working for the company and customer service I would get a refund because of my service in the Army and I wouldn't be charged a early return fee and if I returned it a day early as long as I return it before the time I picked up I wouldn't be charged.

I recently rented a vehicle from Alamo from Nashville, a week later I got an email saying they found damage or loss to the vehicle I rented. I was never walked to or from the car to inspect damage so there is zero way to prove such damage occurred!!! I even asked about possibly needing to extend my rental and they told me it would not cost more which is wild and unbelievable. The email had zero information regarding my rental so I feel this is a scam. The airport has cameras to prove what I say. How dare you.

I made an online reservation and paid the full price requested. When I went to the airport to pick up the rental I was told I had to pay a $400 deposit on the same card I made the reservation with. The funds wasn’t available on that particular card. They would not take another card, They told me to call customer service to CX and request the cancellation fee be waived. The rep said he cx the reservation & I would have to call back to get the fee waived. I called back only to find out the reservation was never canceled. Smh!

Very disappointed with Alamo customer service! After having maintenance issues with our rental car during the rental, we were told to switch out the car at a nearby location and obtain another rental. This alternate location did not have the same class of car that we rented, which is understandable given it was a busy weekend. However, we were assured that they would make a price adjustment after our inconvenience with the original car, as well as downgrading our car class to a smaller car.

I managed to leave my cell phone in the car when I returned it to Midway airport in Chicago. Realized I left it about halfway from the rental car return point to the airport, while riding the rental car shuttle bus. We stayed on the shuttle and just rode it all the way back to the rental car return area, then rode the elevator back up to the drop-off point, and the guy was waiting there with my cell phone! Excellent customer service. I deeply appreciated that they found the cell phone and immediately took it back down where it was waiting for me. Excellent experience. Excellent car (Toyota Camry). I’ll rent from them again!

We rented a 2023 F-150 at the Punta Gorda airport and it was ok, however, the windows would not go up or down during the heat of the day since they had taken the tint off the windows but not the invisible adhesive. Huge inconvenience but still a useable vehicle. HOWEVER, when we brought it back and talked to the “manager” about a discount for the inconvenience, we were offered a discount as long as we promised to leave a 5 star review on the survey they would email (we never got that). I when he said we had to leave a 5 star review to get any discount I asked him if this was a form of bribery. He just said reviews are important and thus the only way he would give us a discount. That is the kind of sketchy management we won’t deal with again.

Alamo in Maui was great. The employees are fantastic. When you skip the counter they direct you to choose the vehicle you want in the class you booked. Very helpful when returning and quick to get you on your way. I always use Alamo and hope they find a way to reward returning customers. A great company.