Alamo Car Rental Reviews

I rented a car with Alamo when I made a trip to Florida this past August. I picked it up at an off airport location. Unfortunately during my trip hurricane Idalia passed through. I called Alamo a couple times to discuss what I needed to do with my rental car due to this natural disaster. Each time I was told to drop the car off at the airport as the off airport site was closing while the hurricane passed through and it was going to be closed early in the morning when I was told to drop the car off. They said it was totally ok to do this and that is was no big deal.

We had such a rough trip with flights getting canceled, and Medhat greeted us with a smile, and made our trip much better! He was a fantastic gentleman that we will never forget. I strongly recommend Alamo for rental car needs.

We are so unhappy with the customer service with Alamo. We are on vacation, got a flat and called for roadside assistance. We were told someone would be here to give us out a spare tire on and we would be charged $70 for the replacement tire once we picked up the new rental. Even though we purchased the extra insurance for $125 extra! I am so unhappy. Why did we even pay that if we are still going to be charged?? Not to mention we are still waiting almost 2 hours later.. Still no assistance. It is midnight, I am 7 months pregnant and this is not a good impression.

The employee had no idea what he was doing. It was bad enough we cancelled and went to another rental company. I will never rent with Alamo again and will discourage anybody else from doing so. First try and last try.

Alamo double-charged us for our rental—once on the primary driver’s card and a second time for the additional driver. After two weeks of calling and emailing both local and corporate offices with no results, we gave up and decided to dispute the charge with our credit card company. What a horrible experience. NEVER AGAIN!!!

I rented a car from Alamo twice in summer 2023. Both times this company charged my credit card extras a few days post car return. Both times none of their representatives could provide me with explanation. I have both receipts when I picked up a car and dropped it off. The same item has an increased price on a drop-off receipt. Please be aware of their unexplained hidden fees.

I called customer service to ask for full refund as we currently cannot travel to Maui due to wildfires. Agent said it is policy to charge cancellation fee of $50 USD no matter what, even if cancellation is out of my control. There is nothing he can do about it because it is company policy. This leaves a bad taste and I will for sure to NOT book with Alamo again when Maui travel opens up.

I've rented many cars before. I believe this was my first time with Alamo. I've never had an issue with "hidden fees" or so many extra taxes and our bill being more at the end. Only if we went through highway tolls. We originally paid $270 for 4 days. I added on 2 people, so 3 total. I booked all online and it did not say anything about being charged more for extra drivers. I was very surprised and pleased with this so that is why I went forth with adding them on.

My flight was delayed and with a baby it was hard to get a reservation. Riya made it easy and fast. I appreciate her fast service. My phone was glitching and no couldn't reserve a car. She was kind enough to help me and it was fast and easy. So grateful for her.

At pickup, I was asked if I wanted ILLToll road fee transponder service for 12/day. I declined and arranged to pay the Tolls myself. After many miles, I realized the Lic plate was expired. After return I was charged for the transponder service under another non expired Lic Plate #. I was also charged a $25 administrative fee because I did not pay transponder tolls. I contacted Alamo regarding these concerns but never received the courtesy of a reply.

My father in law rented a car from Alamo 2 months in advance for 2 weeks for $600. Less than 24 hours before picking up the car we received an email saying the reservation was cancelled. He called the head office and we were told there were cars available for 1500 for the same time frame. This is a scam. They left us stranded in Regina with no vehicle and no option. Renters beware. DO NOT RENT FROM ALAMO.

I made reservations through Southwest Vacations to Las Vegas and included Alamo Car Rental to my vacation package. Once their the Alamo guy added additional coverage that I didn't ask for. I'm not using Southwest Vacations AND Alamo Car Rental ever again for my vacations. I paid twice for the damn stinky car with stains on the seats.

The car that had been reserved for us at the airport was larger than I prefer to drive. Khan got my husband and me a perfect sized care and Gill checked us out. Their customer care reflected Alamo's motto and was much appreciated.

I was charged $279.00 for a lost key to a vehicle at PSP airport in November of 2022. I received a single key as I was the only one using the vehicle. I left the key in the ignition when I returned the vehicle. That is how the lot attendant would check the level of gas in the vehicle before I entered the airport. I have been trying to contact the location for months to no avail. I have spoken to their corporate representatives at least a half a dozen times in this matter. Each time the agent said that they would get in touch with the location to contact me or put me in touch with a supervisor. Still no response in four months from the location or a supposed supervisor.

I have reserved the rental through Costco travel. I have registered all the forms online and got a email with confirmation email. And was directed to proceed to the lot directly and skip the counters. Upon reached the airport location 3/29 6:30 pm, I was redirected to the National Car Rental. Once I reached the lot noticed there were no cars. I was asked to wait. While they continue to bring the SUV 1 by 1 and serviced more than 10 customers who have arrived after we have. Upon questioning the process, I was told first that they have pre-registered. Since I have pre-registered also, their next response was that SUV renter are higher paying customer. And told to go and rent for other rental company. And they have the right to deny services, leaving our family in the middle of the night to find another options.

Would not take digital pic of my license. What the heck is diff. All they will do is scan and have pic anyway. Made me drive an hour to go get physical license. Ridiculous. I had pic of the license close up. My picture. My face. My license number. Expiration date. Idiots.

I became very ill on vacation and needed to extend my car rental. I was told by Alamo that I would be charged an additional 125.00 per day for extended car rental and that my prior contract was now null and void. This meant, I was now being charged an astronomical rate each day for this rental. I have never incurred this kind of fee from any car rental agency. I will never use Alamo again.

Alamo/Enterprise recently sent us a claim due from early June 2022 for the amount of for damages to a rental vehicle. Upon picking up a Jeep Wagoneer from the Charleston Airport branch in South Carolina, we walked the car and did not find any issues with the vehicle. We returned the vehicle in the same condition as delivered to us back to Alamo Charleston Airport. Fast forward to 2/10/2013, we receive a letter from Alamo/Enterprise saying we owe them money for damages.

Alamo is the worst car rental company. The car we rented from Hawaii last December didn't even have any brake pad left when drove down from a more than 10000 high mountain. Also their customer service people were super rude and they even asked us to go back to airport to change the car by ourselves. The car had a lot of maintenance issues. For example, since the moment we got the car, it had the front window wash liquid light on, but they said the tank was full, no brake pad, smells bad inside, etc.. And their customer service is the worst too.

To begin with, at the Alamo counter in San Francisco airport, I paid a premium for one Rav 4 (too expensive price). When I went to another sector to pick it up, they gave me a cheap car, when I made my complaint they told me to take it or that I'm left without a car, it's the only thing there was. The next day, when going down to pay for a parking lot, the car locked itself, without being able to do anything. I called for help, it never came, 5 hours after waiting I returned with an Uber to my hotel and my things were left inside. The next day, without apologizing, they give me another car (much cheaper still!). I asked about my things and they told me that they will let me know. I'm back from my trip, 2 months have passed and still no news about my things, I report everything to lost and found and they just tell me to wait... a shame.

I rental a car from Alamo on 12/28/22, for pickup in Providence, RI and drop off in Boston, MA on 1/3/22. I was one of the unlucky people caught in the Southwest Airlines cancellation mess. I was originally set to pick up at 10:30, my new flight arrived at midnight. I filled out info ahead of time to “skip the counter” and get my car. When I arrived to get my car, I was informed this was the last car in my rental group remaining. The car was a bit dirty inside, and covered in road salt outside. I noted to the booth attendant that there was a few scratches on the right front bumper, a ding on the back and it was covered in road salt. I was assured that “it was noted” The damage was hard to see, being it was nearly 12:30am and the car was again, covered in road salt.

My mother's cumbersome, expensive metal walker/wheelchair was left in the back seat of an SUV rented by her friend at the Alamo Car Rental - Richmond Airport. (The reason - she had to go to emergency room and they provided her a wheelchair so hers was unfortunately forgotten & left in back seat of his rental car.) Can you imagine they would not have found it? Not as if it were a pearl earring or something small. Their Lost & Found process is abysmal. But they have replied to my online registration of the lost item (which includes the car VIN number so they certainly could follow where the car is), saying they haven't found it.

Alamo has taken $400 from me in the form of a refundable deposit and refuses to return it or prove that they've sent a refund. Several times over the phone, the ** tech support told me yes I would be getting my deposit back. Several weeks later I reach out via email, and Matthew G. ** tells me the money was released, which it wasn't. That went back and forth a bit until he stopped responding, at which point I contacted the BBB. Later on, Sheri M. ** told me the same thing, she sent pictures that still didn't prove that they attempted to return my deposit.

Alamo accused me 6 months after I rented a car of crashing the front corner. I did not do it, I would know if I did. They came after me and my insurance ruthless and I had to pay the deductible and my insurance paid for something I didn’t do. After the whole balance was paid they turned me into a collection agency. Their photos did not even have a date on them. I didn’t have a chance to try to prove I didn’t do it because of their aggressiveness.

We rented a vehicle at the Barcelona Spain Airport on November 9, 2022 to be returned on November 15, 2022. Total cost was to be 213.49 EUR plus a deposit of 150 EUR to be returned when we brought the car back. We drove about 120 miles to Collioure France where we were to spend the week. We parked in the hotel parking lot. The next morning we discovered a flat tire. I checked and there was no spare tire. We called the roadside assistance phone number on a card we were given at the time of rental. After several attempts we got someone who said they would send a man in about 2 hours. OK...2 hours later a man shows up with a large truck. But instead of changing the tire places the car on his truck and drives off. He speaks neither English or French. We are left there with no car. After 4 or 5 phone calls to the Barcelona Airport for Enterprise Rent a Car no one ever answered.

I rented a vehicle from Alamo in San Salvador-Oct19 to Nov 3, 2022. Bought Alamo Protection Package, which did not covered the damage that I caused to the vehicle. Cost $650.0 plus the rental and package $922.43. I don't understand what the insurance was about. A scam, someone is making money.

From the online reservation to the return of the rental this was the BEST car rental experience I have ever had!! Tampa Airport Alamo made it easy, I never had to ask a question because they gave me all the info I needed!

I recently rented a car from Alamo at Will Rogers World Airport in Oklahoma City. When I picked up the car, the attendant inspected the vehicle and pointed out some prior minor damage on the car. She told me to let the person know when I exited the facility. Thankfully I had the sense to take a picture of the damage right there at the facility. I let the gate attendant know about the damage and she wrote a note on my receipt (and apparently ONLY on my receipt). Thankfully I didn't lose this very important piece of evidence. Because guess what? A few weeks later I received notification that I was going to responsible for damages caused by A PRIOR RENTER!

I rented a car on October 5, 2022, from the Vancouver Airport. The agent at the desk was very helpful and friendly, but as soon as I get to the parking lot booth, the agent there was snarky and rude. When I went to return the vehicle that same day, signage was poor so I went to the front desk to understand what was required. The front desk agent was condescending and directed me to the parking lot booth, which was empty when I first got there. After looking at the charges, I saw an additional $10 for fuel. I had filled up completely in Richmond, just before I returned to the airport to drop off the car - how 3 litres mysteriously was burned up in a distance of 7.5 km (from the Petro Canada) is simply that, a mystery. Wasn't happy with the service so I probably won't be going back to Alamo.

On vacation family of 5 with 2 kids and a 8 month old. The car overheated. We had to pull over and on a freeway, On a hot day had to figure out how to keep the kids cool while we couldn't turn on the air as the car was overheated. We called the company for assistance. we were told they were going to send a tow truck but of course we all couldn't go in the tow truck. We had to figure our way back to the Airb&b without my husband no car seat as we couldn't take theirs. That whole after was ruined. We had plans to do activities and dinner. My husband was able to get a new rental car but that day was ruined. He didn't get back till late. We had to leave the next morning. As much as we wanted to be understanding with the company we are now getting charged for the tow that day, after my husband had to leave us and we had to figure out what we did. We shouldn't have to pay for the Tow. The car overheated.