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About Alamo Car Rental
Alamo Car Rental is a car rental agency with locations throughout the United States. Features include online check-in and discounts for Alamo Insiders members. With the Drive Happy app, customers can create and modify car rental reservations. The company also offers car seat rental, GPS navigation, Sirius XM and ski racks.
Pros & Cons
- Easy reservations
- Discounts available
- Online check-in
- Mobile app
- May charge fees for drivers under 25
- Credit card required
Alamo rents cars, SUVs, trucks and vans all over the world. Customers can create, modify and cancel reservations online. Alamo offers some discounts but typically charges an extra fee for drivers under 25 years of age.
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Reviewed Oct. 25, 2023
I rented a car with Alamo when I made a trip to Florida this past August. I picked it up at an off airport location. Unfortunately during my trip hurricane Idalia passed through. I called Alamo a couple times to discuss what I needed to do with my rental car due to this natural disaster. Each time I was told to drop the car off at the airport as the off airport site was closing while the hurricane passed through and it was going to be closed early in the morning when I was told to drop the car off. They said it was totally ok to do this and that is was no big deal.
I did as I was told and was later charged an extra $1000 due to “dropping the car off at a different location!” I have called 4 times to file an appeal and follow up on it. I have not heard a single thing from anyone! This is wrong and totally uncalled for. If I was told that there would be a $1000 fee then I would have brought the car back before the hurricane. But Alamo told me to return the car to a different location! I do not recommend this company whatsoever.
Hi Colleen, we would like to look into this further but need some more information. Please email email@example.com with your contact information, your reservation or rental agreement number and all the details of your experience. Thanks. –Chris R.
Reviewed Oct. 17, 2023
We had such a rough trip with flights getting canceled, and Medhat greeted us with a smile, and made our trip much better! He was a fantastic gentleman that we will never forget. I strongly recommend Alamo for rental car needs.
We appreciate your feedback, Brad, and we’re happy to hear that Medhat was able to provide you with a great customer experience. We hope to see you again soon. –Chris R.
Reviewed Oct. 13, 2023
We are so unhappy with the customer service with Alamo. We are on vacation, got a flat and called for roadside assistance. We were told someone would be here to give us out a spare tire on and we would be charged $70 for the replacement tire once we picked up the new rental. Even though we purchased the extra insurance for $125 extra! I am so unhappy. Why did we even pay that if we are still going to be charged?? Not to mention we are still waiting almost 2 hours later.. Still no assistance. It is midnight, I am 7 months pregnant and this is not a good impression.
Hi Haley, we would like to look into this further but need some more information. Please email firstname.lastname@example.org with your contact information, your reservation or rental agreement number and all the details of your experience. Thanks. –Chris R.
Reviewed Oct. 10, 2023
The employee had no idea what he was doing. It was bad enough we cancelled and went to another rental company. I will never rent with Alamo again and will discourage anybody else from doing so. First try and last try.
Hi Cathy, we would like to look into this further but need some more information. Please email email@example.com with your contact information, your reservation number and all the details of your experience. Thanks. –Chris R.
Reviewed Oct. 6, 2023
Alamo double-charged us for our rental—once on the primary driver’s card and a second time for the additional driver. After two weeks of calling and emailing both local and corporate offices with no results, we gave up and decided to dispute the charge with our credit card company. What a horrible experience. NEVER AGAIN!!!
Hi J, we would like to look into this further but need some more information. Please email firstname.lastname@example.org with your contact information, your reservation or rental agreement number and all the details of your experience. Thanks. –Chris R.
Reviewed Aug. 31, 2023
I rented a car from Alamo twice in summer 2023. Both times this company charged my credit card extras a few days post car return. Both times none of their representatives could provide me with explanation. I have both receipts when I picked up a car and dropped it off. The same item has an increased price on a drop-off receipt. Please be aware of their unexplained hidden fees.
Hi Vera, we would like to look into your billing concern. Please email email@example.com with your contact information, rental agreement or reservation number and the information above. Thank you. – Chad
Reviewed Aug. 15, 2023
I called customer service to ask for full refund as we currently cannot travel to Maui due to wildfires. Agent said it is policy to charge cancellation fee of $50 USD no matter what, even if cancellation is out of my control. There is nothing he can do about it because it is company policy. This leaves a bad taste and I will for sure to NOT book with Alamo again when Maui travel opens up.
Thank you for your review, Vivian. If you can provide a few more details, I would be happy to look into this further for you. Please email firstname.lastname@example.org with your contact information, your reservation number and the details of your experience stated above. Thanks. – Chad
Reviewed Aug. 13, 2023
I've rented many cars before. I believe this was my first time with Alamo. I've never had an issue with "hidden fees" or so many extra taxes and our bill being more at the end. Only if we went through highway tolls. We originally paid $270 for 4 days. I added on 2 people, so 3 total. I booked all online and it did not say anything about being charged more for extra drivers. I was very surprised and pleased with this so that is why I went forth with adding them on.
When we returned the car my "updated" bill was almost $470 and the employee couldn't clearly tell me why and I was charged $80 for the extra drivers. I looked back on my billing statements and they charged me the $272 when I booked and after we had the car they charged me another $198. Now forgetting about the $80 for two additional drivers, I was charged $118 for additional fees and taxes. As I said previously, this has never happened to be and I've rented out of state and out of country. On top of the pricing/charges the car was basically falling apart and we had to keep putting the bumper back on. With all that being said, we have another reservation with Alamo in November and we are canceling to use another company.
Hi Kaitlyn, we would like to look into your billing concern. Please email email@example.com with your contact information, rental agreement or reservation number and the information above. Thank you. – Chad
Reviewed Aug. 11, 2023
My flight was delayed and with a baby it was hard to get a reservation. Riya made it easy and fast. I appreciate her fast service. My phone was glitching and no couldn't reserve a car. She was kind enough to help me and it was fast and easy. So grateful for her.
Hello Elizabeth! We appreciate your feedback and are happy to hear our team provided you with a great customer experience. Thank you for your business! – Chad
Reviewed July 31, 2023
At pickup, I was asked if I wanted ILLToll road fee transponder service for 12/day. I declined and arranged to pay the Tolls myself. After many miles, I realized the Lic plate was expired. After return I was charged for the transponder service under another non expired Lic Plate #. I was also charged a $25 administrative fee because I did not pay transponder tolls. I contacted Alamo regarding these concerns but never received the courtesy of a reply.
Hi Richard, we would like to look into this further but need some more information. Please email firstname.lastname@example.org with your contact information, your reservation or rental agreement number and all the details of your experience. Thanks. – Chad
Reviewed July 9, 2023
My father in law rented a car from Alamo 2 months in advance for 2 weeks for $600. Less than 24 hours before picking up the car we received an email saying the reservation was cancelled. He called the head office and we were told there were cars available for 1500 for the same time frame. This is a scam. They left us stranded in Regina with no vehicle and no option. Renters beware. DO NOT RENT FROM ALAMO.
Thank you for your review, Kayla. Please be assured it is never our intent to inconvenience our customers and we strive to provide the best possible services. We'd like to pass the main renter's information along to someone who can best address these concerns. Please email email@example.com with the main renter's contact information, rental information and all the details above. Thank you. – Chad
Reviewed May 25, 2023
I made reservations through Southwest Vacations to Las Vegas and included Alamo Car Rental to my vacation package. Once their the Alamo guy added additional coverage that I didn't ask for. I'm not using Southwest Vacations AND Alamo Car Rental ever again for my vacations. I paid twice for the damn stinky car with stains on the seats.
Thank you for this feedback, Lalis. If you would like to discuss this further, please email firstname.lastname@example.org with your contact information, rental agreement number and the details so we can learn more. Thank you. -Chris R.
Reviewed May 22, 2023
The car that had been reserved for us at the airport was larger than I prefer to drive. Khan got my husband and me a perfect sized care and Gill checked us out. Their customer care reflected Alamo's motto and was much appreciated.
We appreciate your feedback, Cathy, and we’re happy to hear our team were able to provide you with a great customer experience. We hope to see you again soon. – Chad
Reviewed April 4, 2023
I was charged $279.00 for a lost key to a vehicle at PSP airport in November of 2022. I received a single key as I was the only one using the vehicle. I left the key in the ignition when I returned the vehicle. That is how the lot attendant would check the level of gas in the vehicle before I entered the airport. I have been trying to contact the location for months to no avail. I have spoken to their corporate representatives at least a half a dozen times in this matter. Each time the agent said that they would get in touch with the location to contact me or put me in touch with a supervisor. Still no response in four months from the location or a supposed supervisor.
I disputed this with Discover and miraculously Alamo responded to Discover with their proof that I rented a vehicle. Best part was there was no fob because it was a very basic/standard truck. You had to insert the key to unlock the vehicle and you had to manually roll down the windows. At least a dozen different calls and four months later and still no response except to Discover. Beware of this particular agency and Company that has no follow through.
Thank you for your feedback, Sean. If you’d like to discuss this further, please email email@example.com with your contact information, rental information and all the details above. Thank you. – Chad
Reviewed March 30, 2023
I have reserved the rental through Costco travel. I have registered all the forms online and got a email with confirmation email. And was directed to proceed to the lot directly and skip the counters. Upon reached the airport location 3/29 6:30 pm, I was redirected to the National Car Rental. Once I reached the lot noticed there were no cars. I was asked to wait. While they continue to bring the SUV 1 by 1 and serviced more than 10 customers who have arrived after we have. Upon questioning the process, I was told first that they have pre-registered. Since I have pre-registered also, their next response was that SUV renter are higher paying customer. And told to go and rent for other rental company. And they have the right to deny services, leaving our family in the middle of the night to find another options.
We certainly understand the inconvenience that this may cause. Our locations do their very best to take care of all customers in a timely fashion. If you'd like to speak with us directly about this, please email firstname.lastname@example.org with your contact information, rental information and all the details above. Thank you. – Chad
Reviewed March 30, 2023
Would not take digital pic of my license. What the heck is diff. All they will do is scan and have pic anyway. Made me drive an hour to go get physical license. Ridiculous. I had pic of the license close up. My picture. My face. My license number. Expiration date. Idiots.
Thank you for your feedback, Sharon. If you’d like to discuss this further, please email email@example.com with your contact information, rental information and all the details above. Thank you. – Chad
Reviewed March 7, 2023
I became very ill on vacation and needed to extend my car rental. I was told by Alamo that I would be charged an additional 125.00 per day for extended car rental and that my prior contract was now null and void. This meant, I was now being charged an astronomical rate each day for this rental. I have never incurred this kind of fee from any car rental agency. I will never use Alamo again.
Hi Rebecca, we would like to look into your billing concern. Please email firstname.lastname@example.org with your contact information, rental agreement or reservation number and the information above. Thank you. – Chad
Reviewed March 5, 2023
Alamo/Enterprise recently sent us a claim due from early June 2022 for the amount of for damages to a rental vehicle. Upon picking up a Jeep Wagoneer from the Charleston Airport branch in South Carolina, we walked the car and did not find any issues with the vehicle. We returned the vehicle in the same condition as delivered to us back to Alamo Charleston Airport. Fast forward to 2/10/2013, we receive a letter from Alamo/Enterprise saying we owe them money for damages.
We got our insurance company involved to help with the investigation. Some email communication back-n-forth between Enterprise/Alamo's Damage Recovery Unit and ask them to revert sending the claim/bill to Collections, but I received a collections notice anyways. Not sure if he just ignored our email request. Eventually our insurance claim representative tells us that the spare tire was put on the vehicle and the original tire was missing. Note: The spare tire looks exactly like the other wheels/tires. Neither I or the Alamo representative walking the car noticed this.
Fast-forward to me visiting my brother. I tell him about our issue with Alamo, and he mentions that one of the tires did look a little off. Alamo missed this issue from of the previous rental walkthroughs with this un-noticed damage and handed us the car for our vacation. I repeat, we had zero issues the vehicle, did not have any need to replace a tire/wheel with a spare (that looks very similar to the other tires/wheels).
Alamo must have not issued a thorough inspection of the vehicle or taken any pictures from the last few rentals before us. This is what we are requesting from them. They say they have none to provide. Alamo/Enterprise is going after the wrong client. We just happen to be the latest customer where they noticed the original wheel/tire missing. So angry and annoyed, will never rent from them again. And for god's sake. Take video evidence from each and every rental car company you do business with before driving the car off, so you don't make the same mistake.
We're listening and would like to know more, Amanda. At your convenience, please email email@example.com with your contact information, reservation or rental agreement number and the details above. Thank you. – Chad
Reviewed Feb. 6, 2023
Alamo is the worst car rental company. The car we rented from Hawaii last December didn't even have any brake pad left when drove down from a more than 10000 high mountain. Also their customer service people were super rude and they even asked us to go back to airport to change the car by ourselves. The car had a lot of maintenance issues. For example, since the moment we got the car, it had the front window wash liquid light on, but they said the tank was full, no brake pad, smells bad inside, etc.. And their customer service is the worst too.
Hi Sunny, I apologize that our service did not meet your expectations. Our team would be happy to look into this in more detail for you. Please email firstname.lastname@example.org with your contact information, your reservation or rental agreement number and the details of your experience. Thanks. – Chad
Reviewed Feb. 2, 2023
To begin with, at the Alamo counter in San Francisco airport, I paid a premium for one Rav 4 (too expensive price). When I went to another sector to pick it up, they gave me a cheap car, when I made my complaint they told me to take it or that I'm left without a car, it's the only thing there was. The next day, when going down to pay for a parking lot, the car locked itself, without being able to do anything. I called for help, it never came, 5 hours after waiting I returned with an Uber to my hotel and my things were left inside. The next day, without apologizing, they give me another car (much cheaper still!). I asked about my things and they told me that they will let me know. I'm back from my trip, 2 months have passed and still no news about my things, I report everything to lost and found and they just tell me to wait... a shame.
Thank you for your review, Gabriel. Please be assured it is never our intent to inconvenience our customers and we strive to provide the best possible services. I'd like to pass your information along to someone who can best address your concern. Please email email@example.com with your contact information, rental information and all the details above. Thank you. – Chad
Reviewed Jan. 10, 2023
I rental a car from Alamo on 12/28/22, for pickup in Providence, RI and drop off in Boston, MA on 1/3/22. I was one of the unlucky people caught in the Southwest Airlines cancellation mess. I was originally set to pick up at 10:30, my new flight arrived at midnight. I filled out info ahead of time to “skip the counter” and get my car. When I arrived to get my car, I was informed this was the last car in my rental group remaining. The car was a bit dirty inside, and covered in road salt outside. I noted to the booth attendant that there was a few scratches on the right front bumper, a ding on the back and it was covered in road salt. I was assured that “it was noted” The damage was hard to see, being it was nearly 12:30am and the car was again, covered in road salt.
That being said, the scratches were minor and wouldn’t really show well so I didn’t take any. After it was returned, now they have claimed damages and I’ve gotten an email from the famous “damage recovery unit”, which if you google that, it appears to be a way for Alamo and parent company to make more money on their rentals. $175 for a 6 day, 1 day rental is very cheap. This is why, they will get you on the back end. So, now I have to fight these bogus damage charges. Never rent from them. Don’t do it. I tried to note the damage, was ignored and now they are trying to charge me for it. Who knows how long that damage has been there (I’ve seen no pictures from before my rental) and who knows how much money has been made off of this “damage” before me. Don’t trust them. I never will again.
We're listening and would like to know more, Jason. At your convenience, please email firstname.lastname@example.org with your contact information, reservation or rental agreement number and the details above. Thank you. – Chad
Reviewed Jan. 9, 2023
My mother's cumbersome, expensive metal walker/wheelchair was left in the back seat of an SUV rented by her friend at the Alamo Car Rental - Richmond Airport. (The reason - she had to go to emergency room and they provided her a wheelchair so hers was unfortunately forgotten & left in back seat of his rental car.) Can you imagine they would not have found it? Not as if it were a pearl earring or something small. Their Lost & Found process is abysmal. But they have replied to my online registration of the lost item (which includes the car VIN number so they certainly could follow where the car is), saying they haven't found it.
The only way staff there could not have found it meant they never cleaned out the vehicle after it was turned in, otherwise, they WOULD have. Supposing they actually did find it, but they're saying they haven't, then you can guess what happened to it. My mother needs this medical device to help her get around and it will be a hardship ($) to replace. Unbelievable.
Thank you for your feedback, Jan. If you’d like to discuss this further, please email email@example.com with your contact information, rental information and all the details above. Thank you. – Chad
Reviewed Jan. 6, 2023
Alamo has taken $400 from me in the form of a refundable deposit and refuses to return it or prove that they've sent a refund. Several times over the phone, the ** tech support told me yes I would be getting my deposit back. Several weeks later I reach out via email, and Matthew G. ** tells me the money was released, which it wasn't. That went back and forth a bit until he stopped responding, at which point I contacted the BBB. Later on, Sheri M. ** told me the same thing, she sent pictures that still didn't prove that they attempted to return my deposit.
They also told me that they only take $300 for deposits, I asked why did the rep I dealt with when I rented the car make me sign a $400 check in order to rent the thing? No one has given me an answer, Alamo keeps pushing me away and stopping all contact. I feel like I've been financially raped and at this point I'm still complaining based off principle alone. In other words, do not rent from this filthy, stealing, better-than-you, dirtbag company.
Hello, we would like to look into your billing concern. Please email firstname.lastname@example.org with your contact information, rental agreement or reservation number and the information above. Thank you. – Chad
Reviewed Jan. 5, 2023
Alamo accused me 6 months after I rented a car of crashing the front corner. I did not do it, I would know if I did. They came after me and my insurance ruthless and I had to pay the deductible and my insurance paid for something I didn’t do. After the whole balance was paid they turned me into a collection agency. Their photos did not even have a date on them. I didn’t have a chance to try to prove I didn’t do it because of their aggressiveness.
Thank you for your feedback, Carrie. If you’d like to discuss this further, please email email@example.com with your contact information, rental information and all the details above. Thank you. – Chad
Reviewed Nov. 29, 2022
We rented a vehicle at the Barcelona Spain Airport on November 9, 2022 to be returned on November 15, 2022. Total cost was to be 213.49 EUR plus a deposit of 150 EUR to be returned when we brought the car back. We drove about 120 miles to Collioure France where we were to spend the week. We parked in the hotel parking lot. The next morning we discovered a flat tire. I checked and there was no spare tire. We called the roadside assistance phone number on a card we were given at the time of rental. After several attempts we got someone who said they would send a man in about 2 hours. OK...2 hours later a man shows up with a large truck. But instead of changing the tire places the car on his truck and drives off. He speaks neither English or French. We are left there with no car. After 4 or 5 phone calls to the Barcelona Airport for Enterprise Rent a Car no one ever answered.
We look on the card again and find an email address. We send a message to them. A person named Monica. We receive a reply that they have reserved a car for us at a nearby Enterprise outlet. The Airport at Perpignan, France for the next day....OK...Next morning we get a taxi to the Perpignan Airport (140 EUR) and pick up the car and continue our vacation. For some reason they were unable to give us a copy of the rental agreement. We return the car to Barcelona on November 14, 2022 and fly out of the country. Everything seems reasonable except that we could not figure out why they didn't drive up to us with a new tire and change it. Why take the whole car and leave us stranded? Would have been a lot less expensive.
Now Alamo/Enterprise wants to charge me an additional 527.07 EUR for damage and towing. And in addition another $287.65 for the rental in Perpigan. So a 213.49 EUR car rental has become 814.72 EUR. In the rental agreement I was offered roadside protection insurance which I declined. It states "Alamo offers Roadside Assistance Protection. Roadside Assistance Protection allows Alamo customers to waive all financial responsibilty for the following-tyre (excluding the rim) replacement costs, except when part of a larger repair, replacement keys costs and all recovery and call charges imposed by our chosen roadside assistance providers as aresult of a fault caused by renter error."
The tire was flat overnight in the hotel parking lot. We drove only on paved roads and parked a approved areas. This is certainly no fault of ours. The decision to take the vehicle instead of changing the tire was entirely Enterprises decision as poor as it was. The car was unsafe when rented. A tire in poor condition and a lack of a spare tire. It could have become dangerous if the tire had failed on the motorway.
Enterprise made to effort to get us another car when they towed the first on away. We had to do it on our own. They just didn't care (That is the big problem). Very poor management. We have used Alamo on numerous occasions both in the US and Ireland and the UK. Never a problem. This Barcelona Airport facility is a very poor represenitive for the company. My advice is do not rent from Alamo/Enterprise in Spain.
We'd like to hear more about your experience, Alan. Please email Care@Alamo.com with the rental location, rental agreement number and the details of what occurred. We look forward to hearing from you! -Chris R.
Reviewed Nov. 15, 2022
I rented a vehicle from Alamo in San Salvador-Oct19 to Nov 3, 2022. Bought Alamo Protection Package, which did not covered the damage that I caused to the vehicle. Cost $650.0 plus the rental and package $922.43. I don't understand what the insurance was about. A scam, someone is making money.
Hi Wilbert, we would like to know more about your experience so we can help. Please email firstname.lastname@example.org and include the rental location, rental agreement or reservation number and your contact information. Thank you. – Chad
Reviewed Nov. 1, 2022
From the online reservation to the return of the rental this was the BEST car rental experience I have ever had!! Tampa Airport Alamo made it easy, I never had to ask a question because they gave me all the info I needed!
We appreciate your positive review about your recent experience with us. Thank you for your business! – Chad
Reviewed Oct. 19, 2022
I recently rented a car from Alamo at Will Rogers World Airport in Oklahoma City. When I picked up the car, the attendant inspected the vehicle and pointed out some prior minor damage on the car. She told me to let the person know when I exited the facility. Thankfully I had the sense to take a picture of the damage right there at the facility. I let the gate attendant know about the damage and she wrote a note on my receipt (and apparently ONLY on my receipt). Thankfully I didn't lose this very important piece of evidence. Because guess what? A few weeks later I received notification that I was going to responsible for damages caused by A PRIOR RENTER!
This is beyond deceptive and unethical. Alamo already knew about this damage and probably already collected fees from that renter (and who knows how many other renters). I sent them a copy of the picture I took and a scanned copy of my receipt where the gate attendant noted the damage. Alamo swiftly backed off and closed the case. They were obviously banking on me having no adequate proof of their attempted fraud. This is the 2nd strike for Alamo for me. There will NOT be a 3rd.
Thank you for your feedback, Steve. If you’d like to discuss this further, please email email@example.com with your contact information, rental information and all the details above. Thank you. – Chad
Reviewed Oct. 7, 2022
I rented a car on October 5, 2022, from the Vancouver Airport. The agent at the desk was very helpful and friendly, but as soon as I get to the parking lot booth, the agent there was snarky and rude. When I went to return the vehicle that same day, signage was poor so I went to the front desk to understand what was required. The front desk agent was condescending and directed me to the parking lot booth, which was empty when I first got there. After looking at the charges, I saw an additional $10 for fuel. I had filled up completely in Richmond, just before I returned to the airport to drop off the car - how 3 litres mysteriously was burned up in a distance of 7.5 km (from the Petro Canada) is simply that, a mystery. Wasn't happy with the service so I probably won't be going back to Alamo.
We'd like to hear more about your experience, Vince. Please email Care@Alamo.com with the rental location, rental agreement number and the details of what occurred. We look forward to hearing from you! -Chris R.
Reviewed Sept. 15, 2022
On vacation family of 5 with 2 kids and a 8 month old. The car overheated. We had to pull over and on a freeway, On a hot day had to figure out how to keep the kids cool while we couldn't turn on the air as the car was overheated. We called the company for assistance. we were told they were going to send a tow truck but of course we all couldn't go in the tow truck. We had to figure our way back to the Airb&b without my husband no car seat as we couldn't take theirs. That whole after was ruined. We had plans to do activities and dinner. My husband was able to get a new rental car but that day was ruined. He didn't get back till late. We had to leave the next morning. As much as we wanted to be understanding with the company we are now getting charged for the tow that day, after my husband had to leave us and we had to figure out what we did. We shouldn't have to pay for the Tow. The car overheated.
Thanks for reaching out about this matter, Angelica. I regret the inconvenience this has caused. If you could please email Care@Alamo.com with the rental location, rental agreement number, and all of the details, we would like to look into this further. We look forward to hearing from you. –Chris R.
Alamo Car Rental Company Information
- Company Name:
- Alamo Car Rental
- Year Founded:
- 600 Corporate Park Drive
- St. Louis
- Postal Code:
- United States
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