Alamo Car Rental Reviews

Reserved a car online from the Minn/St. Paul Airport. Go to pick it up, they will not rent it to me because l do not have a return flight or a credit card. That is fine. But then they charge my card two days later!

We rented a car at Gulf Shores Alabama Airport from Alamo. After 3 days the instrument panel went completely dark. No speedometer, no instruments of any kind. After two days of talking to customer service and being transferred around for over 45 minutes each time, the only solution they would give is for us to bring the car bring to Pensacola, an hour away and spend our vacation time which would take around 3 hours total. Their offer was a coupon good for one day to make up for our problems on a week-long rental. Our paperwork says 100% customer satisfaction. We will never rent from Alamo again.

Rental car pick-up staff will try to rip you off!! They told me that I would need to upgrade to an AWD SUV for an extra $60 if I wanted to drive over the mountains between Sept 1 and April 30. I pushed back so they gave me a sheet of paper with the 'new' law. It clearly says you need either AWD OR mud and snow tires with good tread. They then told me that that was changed in 2025 to require AWD regardless of your tires. I checked on Google and the CO DOT site still said mud and snow tires were fine. A manager came and also said I would need AWD. Since the CO DOT site was most likely accurate, I declined. When I mentioned it to the person outside who gets your car, they were surprised to hear what the desk staff and manager had said and confirmed mud and snow is all you need. So the Denver Alamo front desk staff has obviously been told to lie to customers to sell them an upgrade to AWD. Disgusting! Otherwise, great experience.

DO NOT rent from Alamo. They are a SCAM. A accident happened when someone rear ended me and caused damage to the vehicle. Since the person DID NOT have insurance coverage they making me pay for damages (even when I had FULL coverage).

Rented in Denver. My interaction with Karen at the counter was one of the best experiences I have ever had a rental car counter. She was great. And friendly and interested in taking care of me. Then upon returning the vehicle, I did not get the guy's name and he was great at inspecting the vehicle with me and ensuring I had left the keys (which I had in my pocket). Upbeat and like at both ends, renting and returning, they were excited to see me and to ensure I was getting and had had a good experience.

Took less than 10 min total to retrieve & return the vehicle. Easy pick up & drop off. I pretty much got a brand new vehicle, with nearly 500 miles. The workers were friendly. Car was clean. Wouldn't mind using again.

I reserved a car for my stay in Las Vegas and when I Get to the check out, the last step before leaving the airport, the clerk tells me Alamo doesn’t accept Credit cards without a chip. That was all I had. So no car for my vacation. Nowhere in the contract does it say the card used needs to have a tap chip. Ridiculous!

5+ We rented a SUV from the San Jose Alamo airport on September 7th, 2025, and we could not have been more pleased with the excellent customer service, pricing, and the wide selection of rental cars available to us. Arturo ** was our Customer Experience Representative and he was friendly, professional, and very attentive to our needs.

Exceptional Service at Raleigh-Durham Airport – Thank You, Tomas! I had an amazing experience with Alamo Rent A Car at Raleigh-Durham Airport! From the moment I arrived, the process was smooth and hassle-free. I was especially impressed with Tomas, who helped me at the counter. He was professional, friendly, and went above and beyond to make sure I was taken care of. Tomas surprised me with a brand-new Jeep upgrade, which was not only a fantastic vehicle but also perfect for the weekend — I was in town for a wedding, and having a comfortable, stylish, and reliable ride made a huge difference. The whole experience was seamless, and Tomas’s great service truly made the car pickup enjoyable and stress-free. I’ll definitely be using Alamo again in the future, and I highly recommend this location for anyone flying into RDU. Thanks again, Alamo and Tomas, for helping make my trip extra special!

Great company. I have been using them for years. Until you have to call customer service. No speak English. And I'm in the US. This has reached the point of no return. I am going to start calling customer service first to see if I can understand them before I rent.

Wow, wow. This is the worse experience we’ve ever had in renting a car. It took 40 minutes to get the paperwork, then another 1.45 minutes to get the car, He also told me if I didn’t like it, pick a different company next time. He told me that was normal to wait that long. I’ve traveled all over the world and never waited that long. Staff was not helpful.

I rented a car from the Phoenix, AZ airport for the purpose of going to my Father's funeral sadly that was not the case. The next day which was the day of my father's funeral I woke up around 8 to go to the gas station and get some coffee upon getting in the car I noticed the check engine light was on. So I called the 800 number and was told that I had to wait until the car got towed and then I could catch a Uber to the airport to do a swap out. My father's funeral was at 12:30. I was still waiting for a tow truck to come at 12:45. When I called the 800 number back and told them I was still waiting for the tow truck and that my father's funeral had now started I was told that I could leave the key with the vehicle and catch the uber to the airport to do a swap out.

I wish I could give them zero stars. They were good getting me the car. But when we had 2 flat tires, it fell apart. Customer service was awful, sent me all over the place with people left and right telling me someone else was wrong and each new agent telling me a different story. Took them 2 days to tow the car. No one would ever call me back. Then I had to get a ride 2 hrs to an airport to finally get a replacement car 5 days after the flat tires. I talked to RDU Alamo when I got back, and the manager was nice and gave me a good deal. Then 3 days later, they charged me 3x the amount we had agreed to! Calling and emailing customer service since then, no one will respond. I've reported them to the BBB - worst experience ever.

When I picked up the car, it only had half a tank of gas. The car itself was fine. I was told if I went through any tolls that those would be charged to my credit card. Perfect. What they failed to mention was that they would also tack on a $15 service charge for billing those tolls to my card. The service charge was significantly more than the tolls.

I want to start by saying that the only good thing about my experience with Alamo was the agent that got me the car when I arrived to the Quebec airport. She was so nice and helpful... However all the service after that was awful. I started having mechanical issues with the car three days after I rented it. I called the branch where I got the call and never was able to get ahold of them, then I called another branch and this time someone picked up. They said even if the car had mechanical issues I had to drive it and they would communicate when they had a car available. I never got the email with the notification.

Updated on 08/15/2025: No improvement at all. Through this website, I was contacted two days after posting my review by someone named "Lisa". Lisa instructed me to go to a website to give more information. The website directed me to the exact same phone number I had already called ten times. Lisa's response has proven to be yet another diversion.

They had no staff, made everyone go to another line for no reason. There maybe 2 people on duty, for more than 75 customers. Learn to hire more people. Not spending my money here again. I would give a better review, if there were more people on staff to assist. Stop being cheap. We got here, didn’t even have the cars ready. What’s the point of the service, they have one job to provide cars.

I booked a car for Spain through Economy Booking. Paid $704.30 for about 2 weeks. However, because my flights got messed up and I arrived a day later, they said they could not honor my reservation. This, in spite of my having contacted both Alamo and Economy Booking customer service, both of which said they would send a note to the Seville rental place to ask them to honor my reservation. I was left with no choice but to book another car for $904.85. This is the very definition of "highway robbery."

Rented a vehicle from BWI Airport in Maryland. The easiest rental experience I have ever had! Julius at the counter was so helpful and answered all my questions! Then I went to pick up my rental and I was greeted in the garage by another Alamo employee whose name I did not get- friendly and helpful! The entire experience was an A+.

Last year I chose to rent a car from somewhere else and I had the worst experience ever. This year although I was worried due to past experiences with other car rental places. They were extremely helpful and professional on the phone. When I landed in San Juan I went in to get my vehicle which I upgraded when I got there. The agent behind the counter was extremely helpful, polite, and kind they answered all my questions and they definitely made my experience a great start to my vacation everything went through quickly and efficiently.

We rented a full size car from Alamo in Knoxville, TN through the Priceline app and paid for it in full before arriving. My husband has a new driver's license from Missouri. They could not get it to scan through their scanner and would not let him rent the car. The manager was completely incompetent and would not let us give him a photo of my husband on his passport that was saved on my husband's phone. My husband had no problem getting through airport security with his driver's license. I was on the phone with Priceline for an hour getting our refund. The other rental car locations were sold out of vehicles. They ended up renting a U-Haul! Unbelievable!

I have spent many hours reserving and dealing with rental car companies. I recently had a very negative experience with a competitor. So when I had the pleasure of being assisted by Mary at the OAK location it was very refreshing and she is by far the most knowledgeable and friendliest rep I have come across in years. Thank you for hiring her. She is a great addition to your team and will keep me coming back to Alamo.

I rented an ALAMO car from July 5th to July 12th, 2025, at Sarasota International Airport. When we arrived late at night on July 5th, we went to the ALAMO rental counter and were the only customers there. I handed my reservation to the ** employee, but she didn’t look at it and simply asked for my last name. When I told her my last name, she couldn’t understand it. I asked her to refer to my printed reservation, but she refused and became irritable. After I spelled my last name for her a couple of times, she still couldn’t write it correctly. I then offered my driver's license for her to read, but she declined to look at it, giving the impression that she couldn’t read. She started yelling at me and threatened to make me wait a couple of hours, even though there were no other customers in line.

We rented an Alamo car in Kalispell, MT for our week at Glacier national park. Everything was great, until our flight home was canceled the morning we were due to head home. We rushed to find another flight out of MT, which meant driving an additional 2.5 hours to the Missoula airport for a new flight. Called Alamo on the way to Missoula to see about dropping the car off in Missoula instead of Kalispell. Was informed we could do this for $1100! We had no choice but to pay it, since we were already en route with no time to spare before our new flight, but they really took advantage of us. What was going to be a $800 car rental for the week increased to a cost of $1995. Absolute highway robbery. No flexibility for us, we will never use them again.

Absolutely Horrible Experience – Stay Away from Alamo Miami Beach (Especially Tate **). I travel frequently and have visited over 40 countries, but I have never experienced anything remotely as disrespectful and unprofessional as what happened today at Alamo Miami Beach. I had booked and paid for my rental car weeks in advance, expecting a smooth pickup as part of my well-planned vacation with my family of five.

We were significantly delayed recently at MCI airport by a problem at Alamo’s exit gate. Kudos to asst. mgr. Brad ** for seeing the problem, then going above and beyond in terms of service recovery! We left very pleased with Alamo and Brad.

Was a terrible experience. They try to sell you insurances that you don’t need and would not honor the agree upon rate off their website. Do not go to Alamo. I was lucky that Enterprise National next-door came to the rescue.

I recently rented a car from Alamo Rent a Car and this is the story of my less than desirable experience. First of All, DO NOT RENT FROM ALAMO RENT A CAR! EVER. My experience started once I arrived at the Alamo car lot and went to find the vehicle in the class that I had reserved. The vehicle class that I had reserved several weeks in advance was not available and there were no “Or Similar” vehicles available on the lot. I’m not sure what the purpose is of taking reservations if no effort is made by the rental agency, ALAMO, to hold or ensure the vehicle class that was reserved is available.

First, the car we rented was an almost new Nissan Rogue in great shape from the Louisville Int airport on 5/23/25 to be returned on 5/30/25 for a cost of $584.53. On 5/29/25 I called to extend the rental for another week to be returned on 6/6/25 for an "estimated renter charges" of $1,052.87 for two weeks rental which was a weekly charge of $526.44. On 6/5/25 I called to extend the rental for another week to be returned on 6/13/25. I was now being told that the weekly rate had increased from the previous $526.44 to $574.09. When I questioned why, I was told "because Alamo needs the car back"!! We returned the vehicle back a day early and I was expecting a credit of at least $98.56 but only received $74.00.

I rented for four days with pickup and return from John Wayne Airport. I called to ask what the fee would be to change the drop off to Reno airport instead. They quote a $1,400 surcharge on a $540 total rental! I checked on their website for me to book that same configuration and it was actually LESS than I was already paying. This surcharge is total price gouging and has now turned me off using Alamo altogether.

I booked online. They basically stole my money. When I arrived they said they can't rent to me with no explanation and kept all my money. Stay away from Alamo. I'm very upset with this place. I feel I was scammed.

We decided to drive to Florida this year, we got the most comfortable and luxurious SUV from the Greater Cincinnati airport. Our first night, we stayed in Atlanta, thankfully, my kids wanted to go to church a few blocks from the hotel. When driving to pick them the car began to overheat and shut off. We called Alamo and the nightmare began. We got back to the hotel, they sent a tow truck and got us an Uber to an Enterprise (sister company). We said 7 people and 5 large bags and several small bags. The car would not fit all, so my older son stayed at the hotel with the baby and the my autistic son and the others.

We rented a mini van in Anaheim, CA earlier this past June. We were told a mini van was not ready for us so they upgraded us to a Jeep Wagoneer. I was very hesitant to accept and should have gone with my gut there. The Alamo staff member convinced us this was a much better vehicle and would be happier. He would be all wrong. From the get go there was nothing but issues. I texted their customer support line they communicated with me to inform them of a gaping big hole in the back seat of the side of the window and the engine sounding like it was working hard as if oil was needed.

My name is Dominic and I am from the USA. I rented a car through Expedia pick up and drop off from Alamo at Dubai International Airport for 14 days, with a fixed rate of $354.00 for the entire rental period. Upon arrival at the airport, I was charged 10% more than the agreed amount without any explanation. The cars appeared old, had high mileage, and one tire was losing pressure. Despite attempting to contact them for 12 days, no one responded. Additionally, it took two hours to receive the car, and the staff seemed unsure about the delivery process. Overall, my experience with Alamo was not satisfactory.

The following sent to the Alamo customer service link on May 21, 2025 with NO response as on 06/18/25. It appears Alamo doesn't care about their customers! Happy with the vehicle. Not at all happy with the customer support! I recently rented a vehicle from Alamo and experienced a mechanical issue with it. I called the 1-800 roadside assistance line and the agent told me they would swap out the car but I would need to go to an Enterprise Rental shop about 10 miles from where I was staying. I drove the 10 miles only to be told by the Enterprise rep that they had no cars available and worse that Alamo doesn't contact them to check for vehicle availability prior to sending someone in for a swap. Enterprise told me I would have to drive about 25 miles (one way) to their office in the next town over to get a car.

DO NOT RENT FROM ALAMO. My recent experience with Alamo Car Rental was incredibly disappointing and frustrating. I rented a mid-sized SUV from the Orlando airport, and within just one hour of driving to my destination, I noticed a severe vibration in the steering wheel at around 70 mph. I arrived at my location after 9 PM, so I call Alamo at 7:30 AM to report the issue.

These people are terrible!!! I rented a 9 passenger van online and confirmed with a confirmation #. I called 3 weeks after I reserved the rental to be sure they had that specific 9 passenger van and they assured me they had that or another that would hold 9 people. I leave for my trip tomorrow and was informed by text today that my rental was not available and they offered no other in its place!!! STAY AWAY FROM ALAMO....they suck!!!

Rented a truck for vacation from the Spokane Intl Airport. We were asked to take pictures of the vehicle for dents and dings. 2 of us covered every inch of the body because there were a lot of marks. My buddy asked the rep about the crooked license plate and if we needed a picture of it and he said "No, we already have that documented".

Just like another recent review, Alamo did the same thing to me in Tampa, Florida They charged me a $9.95 convenience fee for tolls in addition to the tolls charged by the tolling authority. I complained on social media and was told I signed the contract that included that information. The contract no one reads and I'm sure is in very small print. The customer should be told in advance and it should be prominently displayed in the reservation. As I exited Tampa Airport parking lot, the Alamo rep mentioned that I can just use tollways and it will be charged back to my account (which is okay), but no mention of an additional convenience $9.95 fee. Nickel and diming the customer. I'm sure this is a nice profit center for Alamo.

I rented a truck at the Atlanta Hartsfield Airport, the young lady at the counter was absolutely a delight to deal with and very professional, filled with personality. I appreciate employees who smile, laugh, and are personable; it makes the process so much easier. The vehicle was a 2025 GMC Sierra, it was very clean and super nice. The price for the 44 hours I had it was well below my expectations. I brought it back late Saturday night, and the intake staff was very welcoming and professional across the board. Thank you to Alamo for making my quick turnaround so much of a pleasure.

Our car wasn’t ready. We had to wait at least half an hour. When we finally got it they had one gate open to get out of the parking garage and their gates weren’t working. Absolutely trash. Go with another company.

Returned the automobile at 5 PM. The next day at 10 AM I try to get assistance with my iPad, which I left in the car on the driver side. The Enterprise manager blew me off telling me that the car had already been flipped. With no one at the site cleaning cars tonight before they did not have time to flip the vehicle to another customer. It was clear that he did not want to help me. Attitude was poor and was not willing to offer help at all.

I rented a car at the Miami airport but was supposed to drop it off at a different location that the agent suggested downtown Miami. We decided to drop it off the same day. After driving around for an hour looking for the location we called the customer service number and the agent informed us the location had shutdown and he gave us two other locations we could return the car to. We dropped the car off and now had to take an uber to our hotel.

I recently became an Alamo insider because of their customer service, hospitality, and ease of renting a vehicle. I have rented in Los Angeles, Houston, and Georgia so far. I have had car rental PTSD in the past and what I like the most is, depending on your payment method, there is no hold for hundreds of dollars on your credit card which makes planning your trip that much better and not having to deal with unforeseen financial holds. I am satisfied so far and will continue to be an Alamo customer.

We had our key to the rental car stolen. We called Alamo and they quickly had the car picked up and towed away. We were told they would be sending someone to pick us up. No one came. We called again and were told that there were no Ubers or cabs in the area to give us a ride. One customer service rep told us to call 911! They left us stranded with our special needs son on a sidewalk outside of a Burger King. Four hours later we finally got help from a police officer that connected us with a different rental car company so that we could continue our vacation. We went 4 days without the Alamo car we had rented (paid for.)

I generally use Costco to search for rental cars. Whenever there is an Alamo option, I select it as they are absolutely the best. From the ease of check out, to the outstanding customer service, they are hands down the best. The price is always competitive no matter what city, Just great!

Here's a big rip off of Alamo. If you rent in an area that has toll roads; generally of lot of these toll roads no longer have toll booths but use cameras and then send the bill to the registered owner. The problem is the toll is sent to Alamo. They pay the bill with your credit card and then they add an exorbitant processing fee. As an example, I rented from Alamo in Kansas City Missouri. I drove on the toll road between Kansas City and Lawrence Kansas several times. When the bill finally came in the toll was a grand total of $6.32. Alamo took an additional $9.50 as some sort of stupid processing fee. Why did Alamo take anything? It went to my credit card. It was paid with my credit card. You didn't do a damn thing to deserve a processing fee which is 50% higher than the actual toll. Furthermore there's nothing on their website or FAQs that talks about their exorbitant processing fee. Shame on you Alamo!

We drove a pretty new Mitsubishi Outlander from Long Beach Calif to Chicago Illinois. No problems with vehicle. At Midway airport, we’re greeted by Shamari (Mari) who checked in the vehicle and provided excellent service. Shout out to her and Alamo staff.

Major issue pertaining to Alamo at John Wayne airport. Our contract date was from April 15 thru to June 1. The Alamo website confirmed all the details of vehicle, dates including the additional insurances and road service. Despite the fact I had registered for express check in, the process took over 45 minutes due to a system glitch on part of Alamo regarding the contract term of 49 days. The manager Clay did apologize, then upgraded us from Mercedes SUV to a Maserati SUV for the inconvenience. He assured us that he would escalate the internal systems glitch and have it resolved for us prior to returning the vehicle. However, he did not action this. WE later learn that we have been charged the entire contract amount for 30 days, and have had our original contract rewritten and charged an additional 19 days. The sum total of which exceeds the original contract sum by almost $3000.00 USD. Clay had assured us that this would NOT occur.

I reserved from Alamo with my credit card, but my daughter was the driver. When we went to pick up the car, they told us the car had to be reserved on my daughter's card. That would have been fine, if they had refunded the charge on my credit card. Instead, they charged my card $100 cancellation fee, as well as charging the full amount on my daughter's card. I understand their policy about the driver and card matching, but we in fact did use the car that was reserved, so there is no way they should charge $100 for that error. Not customer friendly at all - never renting from them again.

No complaint about the efficiency of the staff. All very good. My complaint is with after a 7 day rental period there was $122.76 of additional fees charged upon return of vehicle. I will know better next time I shop for a car rental.

I have used Alamo twice now, and have had good experiences. The cars have been good quality with no issues. I recently had to extend a rental after picking up the car. When I called customer service they gave me a price that was double for the extra days. I was quite upset, but needed the car, so I said okay. After my trip I called customer service again and asked if they could help me with that. I received a phone call only a few hours later saying that they will change it to the original price per day and I will receive a refund of the extra charges. I am very grateful for the quick response and help. However, I have mixed feelings as I'm not sure why they doubled the charge in the first place, while I was desperate. Overall, I think they have decent prices and good quality cars when you rent in advance.

Worst car rental experience ever. I arrived at the YVR location late at night on April 9, 2025, and no one was there to provide service, even though the location was supposed to be open. I was stranded and had to pay out of pocket for a ride share, which was extremely inconvenient after a long day of travel. The location manager, Roshni, later promised to reimburse me for the ride, but that never happened. I've tried to follow up several times and have been completely ignored. Absolutely unacceptable customer service — avoid this company if you value reliability and accountability.

Kim, in Huntsville is by far the best employee that I come across in a very long time. So much so I wanted that I hope someone read this and realize just how much of an asset she is. I will only rent with her and I really hope someone is tracking this to commend her the way they need to. Promote her now?

Rented a car and their insurance is a joke!!! 20 minutes from the airport a sign flew off a truck and hit our car and punctured the fuel tank. Took them 4 hours to sort it out and get us a different car. Then we get a email saying we are responsible for the $1000 bill for getting it fixed saying it was our fault!!!! We have been trying to communicate with them via email for 5 weeks now and still have not got an answer on how it was our fault and not show us anything other than the bill!!! They are a joke!!!

I completed the check-in and “Pass The Counter” online and the experience was seamless. I landed in Seattle, took the bus to the rental car, I pick up location and I was instructed to pick a SUV out of what was available, large selection, selected a Suburban, drove to the drive-thru kiosk, gave them my credit card and driver's license and was out within 3 minutes. The perfect layout for a cynical 65 year iold retired military member. The staff was outstanding and the experience was truly awesome. I would highly recommend this procedure for anyone.

I am extremely disgusted with this company. I came into LAX for a funeral after reserving a car for the trip. I got there, and because I did not have a return trip already scheduled, I was unable to secure my car. At the time, I did not know when I would be leaving, so I had no way to secure a return flight. The manager who was there was very condescending. I was already upset over the reason for the trip itself, and then not being able to secure a car and having to jump through hoops to get to another location and get the car was very upsetting. Understanding that this is a company and it is all about $ is horrible. Customer service is at an all-time low for some reason and it sucks. Companies like this should be disbanded and go into bankruptcy. I will never consider using this company again. to hell with this company and its policies.

We were charged twice for a car rental! And we have been getting the run around and still not have been reimbursed!!! We have spend countless hours on the phone with Alamo and still nothing!!! This is unacceptable!!! After 3 weeks of calls!!! Even they hung up on us!

I did not get the vehicle I wanted. I could only take a much larger SUV which I felt very uncomfortable driving. They did not have anything equal in size or even smaller. The SUV's was two feet longer and wider and higher than any vehicle I've ever driven. Lucky not to have an accident.

Buyer Beware! Bad Experience at Alamo Rental Car in Bellingham. BILLING US FOR DAMAGE WE DID NOT CAUSE. The desk agent, Mark **, curtly told me he did not currently have the full-size sedan we reserved for the week but might have one if we would wait for it to be cleaned. He gave me the keys to a tiny suv. I checked the vehicle, but it was too small for our needs. I again politely waited in line and advised the agent that we needed a vehicle comparable to the one we reserved. Mr. **. first told me none was available but he could upgrade us to a larger vehicle for $10 a day. After a condescending and aggressive sales pitch for insurance and gas options, I suspected I was in trouble. I advised him that we would not be paying extra. Grudgingly he offered a Jeep Compass. Over thirty minutes after we arrived, we had a car with a star crack on the windshield which was noted.

WARNING! WARNING! Over my career I've rented several hundred cars. Recently, I rented a large SUV from the Seattle/Tacoma Airport when visiting family. The Desk Agent and Staff who took us to our car were friendly, professional and got us in the car without too much delay. The rental was located in the usual poorly lit garage. I did a walk-around and only noted some damage around the trunk area; which I took pictures of.

My 11 year old daughter and I were stranded in Santa Fe at the top of the ski mountain as everything was closing down. It was cold and dark and we had to wait 1.5 for the car service to arrive to take up back to where we were staying 20 minutes outside of Santa Fe. The cost of the ride was $280 and I was told by the Alamo at the Phoenix airport to submit my receipt and I would be reimbursed. After calling 4 weeks in a row, 4-6 weeks after submitting receipt, I was told that the branch manager would be in touch to make things right since I had email confirmation of his commitment to reimburse me for the ride. That said, on my 5th call to customer service, I was told that they cannot reimburse me and then was hung up on. NEVER use Alamo in the case hat the car breaks down and you have to hire a ride to get somewhere safe. They will tell you one thing and then hang up on you when you try to escalate things.

Everything started out great. The car was exactly what we wanted. Everything was very smooth and easy. We had a 6:00 a.m. Flight out of Panama City Florida (PCE) once we dropped off the car and put the keys in the airport Dropbox, my boyfriend realized he had left his phone in the car. Since our flight left at 6:00 a.m. and they did not open till 7:00 a.m. there was nothing we could do but call as soon as our plane landed.

I rented a car from Enterprise/Alamo at Fort de France airport from Feb. 15-22: **. I returned it on time, handed in the keys, and mentioned that a hubcap had fallen off while I was driving. I heard nothing until yesterday so I assumed, after almost a month, that everything was fine. Then I saw on my credit card a charge for 260 euros ($400 CDN). What was that for? One hubcap? And why did it take Enterprise this long to charge me? I emailed the Alamo people in Fort-de-France. No response. I phoned the international number for customer service at Alamo. They said they'd get back to me. So far, they haven't. Yours truly,.

We rented a damaged car from Alamo in Panama City, FL and they are now seeking $4k in damages and filed a claim against our insurance. The damage to the rear bumper wasn't visible, but the first time we reversed the entire car seized up because the sensors were off. We notified Alamo. They apologized and offered a replacement vehicle. We didn't want to deal with it so we just kept the defective car for the remainder of our rental. We again told them about the damage when we dropped the vehicle off. Two months later we received a claim in the mail with a charge for over $4k. Even though we never provided our insurance, they did a search and filed a claim against us with the insurance as well.

Terrible experience with Alamo. One month after turning rental car in I received a letter stating we owed $1500 in damages to car. After a month of disputing the claim they finally closed it in our favor. It was a month of worry and hassle. We will never rent from them again.

I reserved car week before my trip. When I got to the counter I was informed that they will not rent to me because my license was "flagged". They suggested I call their office and straighten it out with them -- AT 2 O'CLOCK IN THE MORNING! It would have been so easy to inform me of the problem when I made the reservation, they did ask me for my driver's license after all. Company is run by bunch of idiots.

This company should get 0 stars. We reserved a car 5 weeks in advance and paid in full using a credit card. We also made it clear we would arrive at Sacramento airport at 9:10pm, and noted the flight number. We got to the rental desk at 9:30 and we were told they had no cars. We told them that we reserved and paid in advance. That meant nothing - Reservations Mean Nothing. Later we received a PARTIAL refund of our $307 payment - we got a credit of only $207 on our card. We are in the process of filing a complaint with our credit card company.

We rented a van for when our children and grandchildren visited us. The rental experience was excellent. From the pickup counter agent on Feb 22nd at PSP to the entire two week rental and the drop off, everything was perfect. The van was a hybrid and we used almost no gasoline and it ran amazing. Thank you for making the visit fantastic.

We reserved a “Large 4x4, Volvo XC60 or similar” for a weeklong rental at Barcelona Airport from Alamo. Upon arriving, they told us they had our car, and escorted us to an Audi Q3. We specifically reserved the “Large 4x4” option since we had ski equipment with us and 4 adults with baggage. They told us that our rental contract allowed Alamo to substitute the reserved vehicle with any “similar” vehicle. We were aware of this. However, in no way is the Q3 “similar” to the XC60, except that they are both 4x4.

I reserved a minivan last September for a Florida trip in February. We had a late flight and went to pick up the van at the airport. We had to wait in a small line and observed several upset customers, went it was our turn we found out why. They only had compact cars. We had a family of 5 with luggage, one compact car wouldn’t cut it. We ended up getting 2 tiny cars, the second was free thankfully. The guy helping us was very apologetic and said I could swap out the two cars for the van at any Alamo affiliate.

A car rental company with no sense of what a reservation is. Reserved a large SUV, 7 seater, get to the counter to be told there isn't one available, nor is there a mid-size SUV, a sedan....anything other than a Mitsubishi Mirage (tiny little economy 4 seater) but they would give me 2 to fit my group- absolute nonsense. Told to call back in the morning and they would somehow fix it- morning meaning 7am CDT I guess since their customer service line does t open until then- so the will screw up your reservation anytime, 24hrs a day, but you can only call them about it starting at 7CDT to try to resolve it.

Updated on 12/06/2025: This is a follow up from my February 7, 2025 review. In the review the representative says they would like to look into the matter further and get more information. I had tried to contact the representative. I got ZERO response. So I feel they post that with the review to make it appear to a person reading the review that Alamo has done their part to rectify the situation. The customer service is negligible. So rent from them at your own risk. I would try to go to one of the many other rental options if you can and hope their customer service is not modeled after Alamo’s.

I enjoyed the service that I have received from Alamo Car rental. From the time that walked to pickup my rental from St. Louis to New Orleans, it was a pleasure. The ** lady at New Orleans rental when I drop off the car, she was the best. All of the service was good but she top it off. Thanks Alamo!!

I made a prepaid reservation through AutoSlash 8 months before my arrival in Palma. I chose Alamo because it said they are in the airport; that is false. My plane through Madrid was late and had to be rebooked. Arriving in Palma, I wasted time looking in vain for their counter, and eventually had to find a shuttle, a long walk from the terminal, with no signage.

I rented a standard SUV for a one way rental from Pittsburgh to NYC. The car was very clean and had less than 4000 miles. The pickup process was seamless and I was given guidance if there happened to be a problem, which there was not. The price was 15% lower than other car companies. I was very happy with my Alamo Car Rental experience.

Book a rental for our trip in France once arrived there was no car available. The peoples were not even helpful. I am not surprised since you are in France. This is unacceptable we had to run around to find another rental. I do not recommend renting a car with them.

I returned the car early morning to catch my flight- Then I realized I left my purse in the car- I returned to the car rental 30 min later and the supervisor told me he has my purse. I opened the purse to check if all my belongings were inside and that's when I realized that all my credit cards and my license was still there HOWEVER the $250 in cash was missing. Which concludes one simple thing, an ALAMO employee took the money. The Manager named Goerjie assured me that they would start an investigation right away and look at all the cameras and get to the bottom of this misfortunate situation.

**Review of Gulfport Airport Car Rental Services (Alamo, Enterprise, and National)** In the past six weeks, I have experienced significant issues with car rentals at Gulfport Airport, specifically with Alamo, Enterprise, and National. On two separate occasions, my reservations were mishandled. **First Rental**: Upon arriving to pick up my reserved vehicle, I was informed that the car I had selected was not available. Instead, I was offered a lower-grade replacement, and no discount or adjustment was made to reflect the downgrade.

Literally the worst experience I have ever had as a customer. I rented from the Atlanta airport location through Travelocity. They refused to honor the reservation, falsely claiming that my license was altered and invalid. The same license that I used as identification with TSA to fly to Atlanta, and used in dozens of other contexts (including presenting it to a police officer) with no issues. The customer service (or should I say customer antagonist) agent was in no way polite or apologetic about it.

Recently rented a car from Alamo in Rhode Island airport to attend a funeral. Notice a smudge on window the next day. The smudge turned into a strange line the next day. I had a mechanic look at it and they said that was not chip felt and was a stress crack from the cold weather. Called Alamo and spoke with Rene who wanted more info. Send her my info and also brought it to the attendant upon return. Now alimony just wants me to pay for the repair without investigation as to the cause. Total bad customer service when they don’t listen to the consumer. They haven’t asked to speak to the mechanic I showed it to. What advice would you recommend? Rental agreement # **. Thanks Dennis **.

Never, ever rent a car from this brand or any of the Taylor brands - Enterprise or National. Especially in the Richmond, VA airport. The employees there are awful. They will not have the car type you reserved even if you've reserved months in advance. Then, will be extremely rude about it. It's just a horribly run company and makes sense why the Taylor family net worth has grown exponentially over the last 4-5 years. They just keep it all money to themselves and don't invest in quality cars or employees. Thanks for the horrible experience in Richmond this Thanksgiving Alamo.. I will never forget how terrible I was treated by this company.

My family and I were left at El Dorado Airport in Bogota Colombia without a car, not only that nobody answer a phone or opened the stand at the airport where I wait for more than 2 hours. The rental with confirmation was made in October 4 /2024 for a rental in November 26/2024, and check in was made. Please do not use ALAMO.

We spent a couple of hundred dollars more and RESERVED a Luxury Sedan for the week: "Luxury - Audi A4 or BMW or similar". However when we arrived at 5pm, we were very disappointingly told there were no Luxury sedans of any kind available and that they rarely got them at the Richmond Airport anyway. (Why wasn't I warned in my paperwork with an asterisk or something to properly set my expectations?)

Having completed the paperwork & went over to the carpark at Orlando airport to pick a car, told no SUVs. Have to take a saloon car! Problem, not enough trunk/boot space for 4 cases! Which is why we asked for an SUV. After checking loads of cars & going back to the manager 3 times & being told we would have to pay for an upgrade to get the car we had paid for, he relented & let us have a Kia Sportage. He said a major issue is lack of vehicles after the hurricanes.. Patrick the manager was very sympathetic to our situation. So a happy ending for us... & We are having a great holiday...

We rented a full size car through Costco. The pick-up and return was in San Diego during the last week of September 2024. The check-in experience was smooth and uncomplicated with no up-selling which very nice. The car was a Toyota Camry which worked well, however the front left tire had a slow leak. I had to add air several times which cost each time, upon returning the car I mentioned that the tire had a slow leak, (didn't want someone else to have the same problem) and that it cost me each time, without hesitation the rep said to see a manager and they would reimburse me. The manager was very apologetic about the leak and offered a discount to cover the cost, the discount was much greater than the cost of the air, this is excellent customer service. The whole experience was awesome and I look forward to renting from Alamo in the future.

We recently rented a car through Alamo, expecting a reliable service. Unfortunately, what followed was a deeply frustrating ordeal that left us questioning the ethics of both Alamo and Enterprise. During our rental, we were involved in an accident where the other driver was clearly at fault. All parties, including insurance, agreed on this. We provided thorough documentation: photos of the accident, a fault report from the insurance company, and letters closing the case, confirming the other party’s responsibility. However, when it came time for the at-fault party’s insurance to pay, they denied coverage. Shockingly, Alamo and Enterprise then decided to pursue us, the innocent party, for payment.

Updated on 11/18/2024: I just spoke with Alamo about a complaint I had as they told me to call them to discuss. I will paste the original complaint below. They never told us at the counter about a $24.75 charge we would be hit with for the "privilege" of paying tolls. They are playing the blame game saying they have no responsibility to tell us about it or that we could use the cash lanes or use our own transponder to avoid this outrageous fee. They are blaming the tolling authority although they deal directly with the tolling authority. Please don't ever use this company to rent a car. I will be getting my money's worth out of this charge through further review opportunities and word of mouth, i.e. social media. They will reap 10 times the harm they sowed financially with me. They picked the wrong person to rip off!

Alamo rental experience feedback is auto closing so I have to do this on here. I rented a 15 passenger van October 2nd to the 8th. When I went to pick the van up it was in bad condition. The front end alignment was off, brakes were squealing, back of the van AC didn't blow, handles to get in and out of the vehicle were not secured and the side plastic would get stuck together when trying to get out of the vehicle. 3 hours of phone tag until all branches closed trying to get a replacement vehicle no luck and no care from Alamo team. Never reach back out to us about maybe replacing the vehicle a long the way for my bachelor party.

What a relief to find ALAMO! Coming in clutch to save me, make the process well thought out, easy and streamline. I cannot say enough good things about this experience!!!! Also, AMAZING staff from the man at Mesa airport, to Joel at Sky Harbor. Incredible Service and well above and beyond expectations!

Four days after receiving the final receipt from Alamo I received a damage claim for $861. When we checked out the vehicle no one checked the vehicle for damage and when we returned the vehicle no one was around to check it for damage. The pictures they provided showed damages that weren’t there when we drove it and the pictures were taken in a different location than where we dropped it off meaning the vehicle had been driven by others since us. Absolutely fraudulent claims and we will not rent from them again.

Incompetent Nicholas ** is a the worst manager at the BWI location- he made a major mistake writing up a report and Enterprise/Alamo have been unable to help me fix his mistake that has cost us thousands. I will not ever be using this company again and will not be recommending them to anyone I know.

Alamo rented a car to our family with expired tags in Tampa and refuses to pay for the ticket. They rented us a car that was illegally on the road. After the ticket came through I have been dealing with customer service and they have 0 urgency to fix the fact that they had an illegal car on the road.

Do not rent a car from this company out of the Tampa Bay Florida airport. They charged us the full price even though we turned the car in 3 days earlier due to the incoming weather and no one from corporate will return our calls about refund us the extra money they charged us. They would not let my husband drive back to Oklahoma. He was trying to get out of Florida before the hurricane started coming in. Would be nice if someone would return our call.

Scam alert!! They will blame you for damages to a vehicle that they know you didn’t do. Then contact you 3 weeks later with a bill to scam you and your insurance company out of money. They tell lies to you about the damage. Changed their story 3 times on us. They said they would do an investigation but never contacted us so that must have been some investigation. What a terrible company. Do not do business with them!!!

Terrible experience. Be very aware to take pics of everything. Guy (Paolo who was a real jerk by the way) walked us around the exterior of the car only, but upon return said he was going to have to charge us a “cleaning fee” for a spot on the rear passenger seat the size of a quarter. No proof that it wasn’t already there and of course didn’t take photos (nor did they) to refute it. The car was not new with stains everywhere so odd that this was picked out. When the same thing was said to my son who had a different car, very much felt like a scam. Would pick another vendor.

We rented an Alamo car in September 2024... worst choice of my life.... We are in our 70's, we asked for a compact or mid-sized car... when we got to the airport to pick up the car, they told us we would be getting an full sized SUV... I tried to tell them that it was not what we wanted but they would not help me...they wouldn't help us figure out the car that was very advanced and had features we did not understand.... we were never able to get the radio to work. Also...during the rental period of 1 week, every time I started the car we got a notice on the dashboard that the tire pressure was low... we spent a lot of time on our vacation trying to fill the tires and still every time I started the vehicle the same warning came on....we were afraid to drive it for fear of getting stranded...at our age that would not be good...

THE WORSE EXPERIENCE EVER! Do yourself a favor and DO NOT RENT from Alamo. They have by far the worse customer service. We had a broke down rental minivan in the middle of 101 fwy in downtown LA. The minivan (Chrysler Pacifica 2024 to be more specific), just turn off on us. We were stuck in the middle of the horrendous LA traffic, call the rental company and were told that they could send a towing truck but due to traffic it was going to take an hour and 17 minutes for it to arrive and we had to wait for a ride to arrive in about 43 minutes.

Impeccable service! We rented a Hyundai Palisade from Alamo in Tennessee! The vehicle was clean and had no mechanical problems! However when we returned it we were late to catch our flight and mistakenly left our personal car & house keys in addition to our jewelry bag with Lacoste watches and coach sunglasses in the glove box! Ten minutes before boarding our flight we realized what happened! The staff at Alamo was all helpful & honest with us! Customer service Daniel, A lady by the name of Terren & Nick the person who received the vehicle when we returned it! We live in Florida & was rather delighted to have all our items returned to us! With service like this we would recommend Alamo to anyone and will always continue renting from Alamo anytime we need a vehicle rental!

I prepaid for a reservation at the Columbia SC airport. At pickup time, Tuesday around 10:30 pm, I was told they have no cars. I was asked to leave my number and they will call when/if a car becomes available.

Had a flat tire in Alpine Wyoming that could not be repaired. Was instructed to drive the vehicle to Jackson Hole airport for a quick and easy exchange. Double-checked three times that they had a similar vehicle available. After driving over an hour, they informed me that they would have to replace the tire instead of swapping it for another. Total cost to us was a half-day vacation due to their customer service department inability to communicate with their rental locations. Also, they had similar vehicles on the site, but would not do the exchange. I would recommend renting with Hertz instead. They know how to do customer service.

Alamo sent me threatening letters requesting payment for some minor damage after a rental. I explained that I submitted the claim to my credit card primary insurance beneift. They didn't care or had no consideration that it would likely take a little longer to conclude the claim process. To settle the matter, I paid out of pocket. However, I will never rent from Alamo, Enterprise, or National after this very negative experience with them.

While I was grateful to be able to rent a car on Labor Day weekend, I did not appreciate that I thought I would be paying $165, and ended up paying $307, because I picked the car up an hour early, so they charged me for two full days instead of one. This is despite the fact that no one told me I would be charged for an additional day. Lack of transparency and bad customer service.

TERRIBLE CUSTOMER SERVICE. If you ever wonder about the process of dealing with this company after needing assistance it’s horrible! They will leave you clueless with no check ups or updates. I’ve called them a total of 20 times now about lost items and every time I’m told a representative will contact me and not once has that happened. Furthermore every time I call customer support about my items and how after paying for priority express I still haven’t received my items they do nothing but hang up the phone with no call back every single time. This company is terrible and you shouldn’t put yourself through the trouble.

I loved the smooth of the process. Excellent that we could choose among dozens of different make and models of cars that have the same cost of rental. We chose a hyundai tucson with 19k miles and a lot of driving assists features that make the car almost drive by itself in the endless traffic lines between miami and weston, The car also had cameras everywhere including frontal. Huge screen. Friendly interface with our phones (both at the same time). Everything was fast picking up and dropping off the car. Super cheap rental. I picked up the car inii international airport and returned it to fort Lauderdale without additional cost. Almost all the rental companies charge a fee for returning the car to a different place. I could use my insurance. So, I didn't pay extra for it. They also have text service where you can ask questions or report a problem. It is my first time using Alamo and in the future I will be renting cars only with them. I recommend it 100%.

We booked a car on Priceline to pick the car up at the Norfolk airport. Upon arrival, we were told a price $200 higher than the website gave us. The guy at the counter proceeded to tell us the Audi (luxury) tier car we reserved was not available and they had to downgrade us. They said this car needed to be taken from the garage and required 24-hour notice and it was not on site. We agreed and said we would take what was available but once we asked if they would adjust the price the rep said they couldn’t. We tried to make sense of this but got nowhere. We were then told the insurance we purchase upon booking was not really insurance and we HAD to pay $29.99/day. We asked if we should just cancel and rebook while there he stated there were no other cars left. Needless to say with the tropical storm we were ready to go before weather approached.

Your company really needs to change how you have people rent vehicles. My experience with your staff was terribly poor and as someone who travels sometimes and then goes to another province for the first time it has been the worst experience in my life. As someone was informed by my travel agent that I can use my visa debit and then arrive to your location and your staff was arguing with me. You don’t understand people with disabilities at all.

We went to another rental place and we were stuck without a rental car far away from home and 2 hours away from our destination late at night. We called Alamo and got a rental with ease without any hassle with a quick phone call. Our previous rental reservation misguided us which left us sorta stranded. We were in and out within 5 to 10 minutes at most. They were so kind and very helpful and made me feel so much better. They gave free cold water and had someone to help us get to the car and got us on our way quickly and stress-free.

WARNING: DO NOT RENT FROM ALAMO. On our recent vacation they provided a Toyota Hylander with FAULTY BRAKES. A dozen phone calls and interaction with agents at another location (where they didn’t have any replacement cars to give us) lead absolutely nowhere and we were forced to drive with this vehicle on dangerous mountain roads. What a total failure of a company on every possible level. A manager did reach out to us after this debacle in order to “make things right” but no one returned my phone call or emails either. I will never rent from Alamo again and I will make sure to warn others as well.

I recently had an extremely disappointing experience with Alamo Rental Car that has unfortunately led me to reconsider my loyalty to the company. My family arrived at Pensacola International Airport (PNS) after midnight, only to find that our reserved mid-size SUV was not available. Instead, we were offered a Jeep Compass, which Alamo categorizes as a mid-size SUV but is actually a compact SUV according to most sources. When we expressed our dissatisfaction, the staff responded rudely, saying, “What do you expect when you get in this late?”

I reserved a rental car at Milwaukee airport. I observed counter worker, Gayle wait on a ** man and never asked him for a second piece of identification. I was confused when she asked me for a second piece of identification. I said, I did see you ask the gentleman in front of me for one. She said, well the Republican National Convention was here and there are a lot of bad people renting cars so we have required Milwaukee residents to provide a second ID. When I asked to see that in writing she said it was a new policy and wasn’t in writing. I said, "How can you enforce something that is not in writing." She said. "Here is my supervisor." Akira, was extremely rude saying loudly that either I can give another form of ID or she would run my driver’s license through the DMV. I asked how long does that take. In a rude tone Akira said as long as it takes.

Horrible experience from them at Edinburgh Airport. Rented us a car that smelled bad from the get go (we thought it was from all the traffic) and within 7 miles, the clutch failed on the highway. Called for help, was told the clutch was under warranty, got towed back to the airport where the surly clerk said we broke the clutch and charged us £2000! Got another letter from them for another £170 for administrative fees and told if we don't pay, we will never be able to rent from them or their affiliates. Why do we have to pay for a mechanical failure? Absolutely disgraceful! I've been driving standard gear shift vehicles for over 40 years!!

The worst experience I've ever had, not just with a rental car company, but with any business ever. Alamo knowingly gave us a vehicle they knew had been targeted for break-ins in the area without giving us any warning of potential threats. Our vehicle was broken in to the first night of our rental period. After filing a police report we then spent the rest of the day arguing with Alamo's customer service. Not only were they rude, but they just outright lied and left us hanging all day. They charged us for a full day rental that we could no longer use and had us waiting all day also taking away a day of our trip.

I rented a car at the DFW (Dallas Fort-Worth airport). When I turned it in, it looked perfect to me (no damage) and the attendant that accepted the car didn't say anything. A month later I get a voice message saying the Alamo Claims Department had an outstanding claim against me. Apparently, the vehicle received some minor hail damage (at some point) and that damage was identified the day after I retuned the vehicle. When I explained to the claims person that there was no hail damage when I turned the vehicle in, she responded "There were weather reports of hail during your rental period"...

Andy who is JFK manager was very unhelpful with us. The car that we rented had a slashed tire and we called prior driving an hour to see if they had a spare car for us, they said they did and when we got here they said they had nothing for us.

The worst customer service I've experienced in a long time. They refused my reservation and did not even try to help myself and my two kids out. We are stranded in Boston and need to make it to Maine. They do not care about their customers, rent from Avis, they were helpful and kind.

I was supposed to rent a car for 3 days but I only used it for three days due to my flight being delayed. I've called several times and did not get any help regarding this complaint. All the representatives was very unprofessional and rude. All I'm asking for is my refund. Rental agreement number **.

I picked up the car on June 26th at about 8:53Am at Stl airport location. The car was newer Nissan, but when I was driving from STL to Columbia MO, and it was raining the service light came on saying the front wheel is not working. I was hoping it was, because of the heavy rain and hoped that the service light indicator would go off and it did after 15 minutes. I parked at my hotel parking and about 3:30pm I was going to my 4pm business appointment and the car wouldn't start. I called Alamo customer service and they told me that they are sending help at no extra cost to me. However, when I returned the car back they charged me $64.00 for the service. So I called and the customer services said someone will call me, No one did!

Unfortunately, my experience was not good at all. When you are not a person who uses credit cards and prefer to outright pay for a service this is not who you should. Force you to use a credit card and don’t tell you that when you book it’s a joke and waste of time. Use a company who takes money in all forms. Some of us don’t want to be in debt.

Alamo are sharks! I had made reservations (Alamo confirmation #:**) recently to travel from Pensacola, Florida, to Kalispell, Montana on August 14-18, 2024. But because of wrong information I had been provided by a music store about the event I wanted to attend, I needed to cancel my trip 36 hours later. I had made all my reservations through Priceline. I was able to get a full refund from United Airlines, American Airlines and Travelodge by Wyndham (hotel), but Alamo refused to refund a single penny of the $635 they charged me for renting an economy car for 4-days.

We were in a car accident in a rural part of Mississippi. Before we even went to rent a car to get home, I called to find out what the requirements were. They told me that we would need a deposit and enough money on our debit card to cover the deposit in the car. They also said I would need an email or verification from my insurance company that we had in fact been in an auto accident. They assured me that we would have no problems. We left half of our family 120 miles away and drove to the car rental only to be told they would not rent it to us. They refused to help us. Thank God that Hertz people next-door were able to rent it to us and get it taken care of. I am disgusted by this company. Three hours I spent on the phone trying to make sure that we could get this done seamlessly. Instead, it was utter despair trying to get a car to drive home.

Thanks for handling this matter in a professional and courteous manner.

Very nicely done to folks at the Salt Lake City airport location, especially Tricia, lot attendant there. She helped me get into the perfect car, helped return my luggage cart and did it all with a smile. Thank you.

Wish I had read reviews regarding Alamo before using them for a recent trip. Made reservation online. There wasn't any way to add a second driver so we needed to wait at the counter at the Atlanta airport. The person at the desk couldn't have been more bored or disinterested in helping us to register the second driver. However, the worse part was after being directed in the garage to "pick any vehicle" we got settled in and went to exit the garage. The attendant again seemed disorganized and disinterested. He told me three times to proceed forward and exit the garage. On the last time he turned his back and went back to doing something else in the booth forgetting to put up the arm (and which was now out of the sight line below the front of the vehicle). He acknowledged that he forgot to put up the arm and that it was his fault.

One of the worst car rental experiences with Alamo, got a Ford Escape that had a inner metal rim of the tire damaged from before, so got flat time in 4 days of renting, in Jasper, stuck in Jasper for more than 1 day already despite calling Alamo for 10 times with more than 40 minutes per call and poor communication from them for a replacement car!! How can they be so irresponsible- one of the worst experience, never rent from them! The things can go off any time but a good company knows how to deal with them effectively and it was not dealt properly at all!

Had a great experience with Alamo, EJ and Nicole were awesome! We got our car right away after we landed. It ran great for two weeks, loved the convertible. Returning the rental car was great! We got in right away and it was super fast! Would definitely rent from them again.

I'm very disappointed with Alamo Rental car that I rent in Salt Lake City, Utah, to charge me for driving on the salt bed for $250 to clean up the car. I was not informed by the agent not to drive on the salt bed when picking up the car. I just drove off about 100 feet to take photos and never thought I got punish by that. I thought I rent a car as long as I don't have collision. My car total rent costs $382 for 5 days. It is ridiculous for the amount I paid to rent a car. It is a rip off to the consumer. Plus, an AB&B home I rent have no concrete driveway where I parked. So, it has dirt all over the car floor. The car has no floor mat. If people rent a car during snow storm or snow area like Chicago or New York, are you going to charge them for cleaning up the car too? Salt trucks will spray the salt on the road.

Worst car rental company I have had the displeasure of renting from. Avoid Alamo, National, and Enterprise at all costs. They will not scan your vehicle when you return and charge late fees fraudulently.

Don’t use Alamo in Santa Barbara! 10 am on a Monday and they already ran out of cars despite people having reservations!!!! Do not use them! Also line was 30 people deep with just one person working. Seriously??

I would give this rental car agency a negative stars if I could. In February, 2024 I prepaid for a reservation from May 1 - 6, from Chicago O'Hare. I changed the vehicle type weeks before the reservation and was informed that I would be due a refund $104.60. When I returned the car, no refund was processed, after I got home the refund wasn't processed. I called, and was told the agent couldn't refund anything over $100, so the call was escalated, and the next agent told me that due to whatever bookkeeping methods Alamo has, it would be several more days, but they would "submit a request."

Mrs. ** who works for the company is flat out phenomenal and I have to say she was extremely nice and helpful. The only good part about working with this company. My issue is I rented the car for 6 days and I was told by two people working for the company and customer service I would get a refund because of my service in the Army and I wouldn't be charged a early return fee and if I returned it a day early as long as I return it before the time I picked up I wouldn't be charged.

I recently rented a vehicle from Alamo from Nashville, a week later I got an email saying they found damage or loss to the vehicle I rented. I was never walked to or from the car to inspect damage so there is zero way to prove such damage occurred!!! I even asked about possibly needing to extend my rental and they told me it would not cost more which is wild and unbelievable. The email had zero information regarding my rental so I feel this is a scam. The airport has cameras to prove what I say. How dare you.

I recently rented a Ford Escape from Alamo in Chicago (ORD). After getting through security at M concourse I discovered that my husband had left his phone in the car. I tried to call the lost and found line but only got a request for the Ticket number. Very frustrating. I left my husband with our belongings and left the secure area. I boarded the train back to car rentals. Got upstairs where we had dropped off the car.

I made an online reservation and paid the full price requested. When I went to the airport to pick up the rental I was told I had to pay a $400 deposit on the same card I made the reservation with. The funds wasn’t available on that particular card. They would not take another card, They told me to call customer service to CX and request the cancellation fee be waived. The rep said he cx the reservation & I would have to call back to get the fee waived. I called back only to find out the reservation was never canceled. Smh!

Very disappointed with Alamo customer service! After having maintenance issues with our rental car during the rental, we were told to switch out the car at a nearby location and obtain another rental. This alternate location did not have the same class of car that we rented, which is understandable given it was a busy weekend. However, we were assured that they would make a price adjustment after our inconvenience with the original car, as well as downgrading our car class to a smaller car.

I managed to leave my cell phone in the car when I returned it to Midway airport in Chicago. Realized I left it about halfway from the rental car return point to the airport, while riding the rental car shuttle bus. We stayed on the shuttle and just rode it all the way back to the rental car return area, then rode the elevator back up to the drop-off point, and the guy was waiting there with my cell phone! Excellent customer service. I deeply appreciated that they found the cell phone and immediately took it back down where it was waiting for me. Excellent experience. Excellent car (Toyota Camry). I’ll rent from them again!

We rented a 2023 F-150 at the Punta Gorda airport and it was ok, however, the windows would not go up or down during the heat of the day since they had taken the tint off the windows but not the invisible adhesive. Huge inconvenience but still a useable vehicle. HOWEVER, when we brought it back and talked to the “manager” about a discount for the inconvenience, we were offered a discount as long as we promised to leave a 5 star review on the survey they would email (we never got that). I when he said we had to leave a 5 star review to get any discount I asked him if this was a form of bribery. He just said reviews are important and thus the only way he would give us a discount. That is the kind of sketchy management we won’t deal with again.

Alamo in Maui was great. The employees are fantastic. When you skip the counter they direct you to choose the vehicle you want in the class you booked. Very helpful when returning and quick to get you on your way. I always use Alamo and hope they find a way to reward returning customers. A great company.

Dear Alamo, I recently had a deeply frustrating experience at San Jose Airport (for the reservation detailed in the email below) that left me questioning your integrity and customer service standards. Despite having made an online reservation well in advance, my experience upon arrival was nothing short of a nightmare. Upon reaching the rental desk, I was informed that I could not proceed with my reservation because I didn't have a credit card. This wasn't surprising to me, as I knew I could pay with a debit card, as per your policy.

The car was basically OK. They gave us 2 fobs tied together and inseparable, one of which did not work. The part that really irritated me and will more than likely prevent me from renting from Alamo again is that the quote for renting an economy car was $515 ($328 w/o taxes & fees). The actual cost was $679 ($189).

Robert was very kind and helpful. Answered all my questions with great professionalism and was not judgmental or rude. Will definitely recommend doing business with them. Will continue to do so myself.

On March 11, 2024 at 11:55 am at the New Orleans Louis Armstrong Airport (MSY), 600 Rental Blvd. Kenner LA, I went to the Alamo counter to pick up my rental car. The day before, I opted to complete the expedited check-in form whereby I expected that when I arrived at the airport, I would only have to show my license and credit card and then be off to the lot to pick up the car. As the name indicates, expedite the check-in process; it turned out to be the complete opposite. When I arrived at the counter, the woman told me she could not find my reservation (even though I had a hard copy of it in my hand and on my phone). Then she found it and tried to charge me more for the vehicle. She searched and searched on the computer for what felt like 15 minutes and then indicated that she could not over-ride the higher amount and asked another woman in the Enterprise booth next to her to assist.

We had booked a 7 seater vehicle, because we had 7 passengers. When we got to the service desk we were told they didn’t have anything for us. They didn’t offer any help or any other suggestions or solutions. Will never use again nor recommend.

I rented a car with Alamo 2 months ahead of time. Paid for in full because they recommended to secure a vehicle, pay in full ahead of time. I arrived at the airport for them to tell me they don’t accept the card that they took $760 and didn’t give me the vehicle. They stated they didn’t accept it, but they took my money and have been giving me the runaround. Horrible, horrible, horrible customer service. I would never ever book with them again. I’ve been home from my vacation for a week now. 2 since I was suppose to get a refund and still nothing. I call and everything. No documents no follow ups. I’m not rich and I work hard for my money. Not for this rental company to be stealing from me. They have made my life a living hell. I’m literally broke because I paid for another rental in full on a different card. If you don’t accept certain cards you shouldn’t even be charging them. Point blank period.

Please, save yourself time, stress and money. DO NOT RENT FROM THEM! I rented a car for a vacation for a week and paid in full. I called a few days before my vacation and asked if I could make a change for pick up time or exchange for a different car so I didn't have to sit at the car rental office for 3 hours after a 5-hour flight and I was told the only thing I could do was to cancel and rent another car and I would be refunded. I found out that this call was never recorded after I called back 2 days later after not receiving a refund.

I was charged with a claim for a quarter size hole in the top of the taillight. This could have been there when I picked up the car. I always walk around and report dings and scratches, This may have eluded me. Nonetheless it was pointed out upon return of the car. There was no accident, no collision and in such a spot that I could not have hit it with luggage. Even the attendant said a coconut could have fallen on it in a parking lot. They charged $355 for this. I fully accept any damage I would have incurred in an accident or if I backed into something but this was ridiculous. This is everyday wear and tear or an Act of God. Then they sent a collections agency after me when insurance dropped the ball and said they would never rent to me at any counter ever again. So please take my advice when you rent from these people: walk around the car with your cell phone and film every inch and every angle so you have proof at the end if they accuse you of damage you did not do.

I had to travel out of state to attend the funeral of a family member. Two of my flights were delayed, causing me to not be in town until the day after the expected pick up day. I asked the very kind lady to please refund the amount of the rental car for the day I did not use it because my arrival was delayed. She informed me that because I had booked the car through a third party (Expedia) it was not possible for her to refund the amount of the day I did not have the rental car. I emailed Alamo Rental Car and requested a refund, and they have not bothered to respond to my email, though it's been several weeks since I emailed them. I do not conduct business with any company that will not communicate with me when there is an issue. Also, the rental car area was incredibly difficult to find at the Dayton OH airport, with no signs clearly indicating their location. If I were to use Alamo again, I would certainly book it myself, and absolutely not use a third party.

I won’t go into all the details but I highly recommend Alamo!!! We were in a jam when we landed and the girls working the counter were helpful, caring, friendly and understanding!!! They helped us get on the road and on our way! Unfortunately they only had a truck left so we took it! I brought my sister back to the airport on Thursday and I didn’t fly out until the following Monday! I went in and asked if we could trade it in for something as I was not comfortable driving the truck (my sister had done all the driving). They were very sympathetic and understanding and got me and my 90 year old grandma in a nice little suv and on our way!

We rented a vehicle from the Sarasota airport and realized after driving off the lot that the vehicle had 0% oil life and was due for an oil change. After speaking to roadside assistance they told me I was unable to drive the vehicle and were sending someone to tow the vehicle and setting up an Uber to bring me to another branch to exchange the vehicle. Shortly after, the new branch told me they had no vehicle for me and would need to call back to support. After explaining the situation again, we were told we could drive the vehicle back to our Vrbo and a manager would be reaching out to us as we should not have been told that a vehicle was not available.

I will start this review with stating, I have rented from Alamo hundreds of times. I own a home in Florida and renting a car is sometimes worth the cost rather than an airport transfer 2 ways. I won a car that is at my home in Florida so this car was to be used from the airport to my home, to and from a wedding and back to the airport the next day. I upgraded and rented a 2023 Audi SUV Jan of 2024. I picked the rental up on a Thursday evening. The car was then garaged for 2 days until I had to attend a wedding on that Sunday. When driving to breakfast Sunday morning an engine malfunction light came on and the car started acting weird. I immediately drove back home and called Alamo. I was told to bring the car to the closest Alamo to switch it out so we would have a drivable car for the evening. We were switched to a Nissan sedan. We drove the sedan to the wedding and then dropped it at the airport the next day.

I rented a premium crossover vehicle from Alamo through Costco Travel from November 14th thru November 24th. The rental was at the Philadelphia airport location. I filled out the "skip the counter" info that was emailed to me before picking up the vehicle. The requested info was Driver license number, information for any drivers, and credit card info. The directions were skip the counter and go directly to where the cars are parked and pick any one you want that is parked in a spot marked premium, the keys will be in the vehicle and proceed to the exit. I went to the designated area and there was only one car parked in any of those five spaces, so I took the only car available.

We rented a car from Alamo at the Santa Barbara airport on 10/6/23. The desk was very confused when we got there at 9pm and could not find the key to the car they intended to give me. After an hour, they found another key to another car and changed the contract to reflect the different car. My husband returned the car a month later, on 11/7/23 as per the contract and a previous phone call telling them we needed it one more day. The car was left in the rental car lot as per after-hours instructions, and the key, which by the way had no information on it, was left in the after-hours key box at the airport, as per their instructions.

I recently rented an Alamo car at the Miami Airport after leaving a competitive company. Manny was so understanding as I was pretty upset. He got me a car, exactly what I wanted and was out the door in a very speedy manner.

I rented a vehicle at the ATL airport on 9/29/2023 thru 10/4/2023. The car was hit by another driver on 10/1/2023. I called the police and they immediately arrived. And, I called and text Alamo as soon as I could. The driver that hit me received a citation for a moving violation. I don't know if this is legit or a scam. I received a letter a month later saying that I have to pay $1500+ in damages. They attached some black and white photocopied pics of a car. (I don't know it was the car that I rented) with a whole bunch of circled areas saying they were the damaged parts on the car. The only damage that the other driver caused on the car that I was driving was on the bottom of the driver's side door.

I recently rented a car from the Alamo Appleton Airport location. When I later questioned extra charges to my credit card, I was met with nothing but confuscation. I requested an itemized explanation of the various charges added to my account, but they refused to give me one. They just continued adding charges over a 5 day period during which time no one from the agency called, texted or emailed me to advise me of the extra charges. I've called and emailed them multiple times and received a different response each time. It's clear that no one at this location has the vaguest idea of what they are doing. They now refuse to respond to my requests for some kind of explanation. I would strongly advise avoiding this agency.

I hope all is well! I’m a working professional that travels often. I’ve renting 4 times in the last 5 months from Alamo and this time it was the most disappointing experience. The service notification kept coming on as the car was overdue for service and you could feel it on the drive. The battery in the key was low so I’d have trouble unlocking the door from time to time. On the agreement it says minimum 1 hour and max 26 hours. When I called and notified the agent I’d be an hour or two late (still within the rental agreement time) she said I’d be charge $115 which absurd!

Grateful for the Alamo Team especially Vicki who helped make my car check in super easy. She was friendly and efficient. The car I rented was great on gas and easy to drive. This is the 2nd time I used Alamo & would use them again!