Alamo Car Rental Reviews

I've rented many cars before. I believe this was my first time with Alamo. I've never had an issue with "hidden fees" or so many extra taxes and our bill being more at the end. Only if we went through highway tolls. We originally paid $270 for 4 days. I added on 2 people, so 3 total. I booked all online and it did not say anything about being charged more for extra drivers. I was very surprised and pleased with this so that is why I went forth with adding them on.

My flight was delayed and with a baby it was hard to get a reservation. Riya made it easy and fast. I appreciate her fast service. My phone was glitching and no couldn't reserve a car. She was kind enough to help me and it was fast and easy. So grateful for her.

At pickup, I was asked if I wanted ILLToll road fee transponder service for 12/day. I declined and arranged to pay the Tolls myself. After many miles, I realized the Lic plate was expired. After return I was charged for the transponder service under another non expired Lic Plate #. I was also charged a $25 administrative fee because I did not pay transponder tolls. I contacted Alamo regarding these concerns but never received the courtesy of a reply.

My father in law rented a car from Alamo 2 months in advance for 2 weeks for $600. Less than 24 hours before picking up the car we received an email saying the reservation was cancelled. He called the head office and we were told there were cars available for 1500 for the same time frame. This is a scam. They left us stranded in Regina with no vehicle and no option. Renters beware. DO NOT RENT FROM ALAMO.

This is for the Corpus Christi, TX airport Alamo location. I used their early bird special pricing about a month before our trip, and Alamo's pricing was about 50% less than others! After a tiring day of travel, we welcomed a quick process, literally 5 minutes, of just receiving the car key since we took advantage of pre-check-in online (Recommended!). We also happily received a free upgrade to a beautiful Mazda SUV. It was clean but our only complaint is it did have a slight smoke odor, very unpleasant. Alamo really needs to financially penalize people to discourage smoking in rental cars. Lastly, amazingly there wasn't a gas station within 15 minutes from the airport from our location, so we couldn't fill up, but they didn't charge us, which was so nice. I would also recommend getting pre-fill gas so you don't have to worry about filling up on the way to the airport. Thanks, Alamo!

Let me start off by saying I had a really busy day, and I forgot my EZ Pass inside of my rental window. I went inside to speak with someone inside of ALAMO and they just gave me a business card for loss and found. I was a little upset that that’s all the help they have for me so I decided to go outside and then a miracle happen. DEYSHAUNA AND ANDRE when above and beyond to help me find my EZ Pass. They literally turn my frown into a smile with the extra mile. They JUMPED into action and helped me find my item. I appreciate them so much and its employees like them who keeps customers like me coming back! You guys should be proud to have such great workers in your company!

I made reservations through Southwest Vacations to Las Vegas and included Alamo Car Rental to my vacation package. Once their the Alamo guy added additional coverage that I didn't ask for. I'm not using Southwest Vacations AND Alamo Car Rental ever again for my vacations. I paid twice for the damn stinky car with stains on the seats.

The car that had been reserved for us at the airport was larger than I prefer to drive. Khan got my husband and me a perfect sized care and Gill checked us out. Their customer care reflected Alamo's motto and was much appreciated.

I was charged $279.00 for a lost key to a vehicle at PSP airport in November of 2022. I received a single key as I was the only one using the vehicle. I left the key in the ignition when I returned the vehicle. That is how the lot attendant would check the level of gas in the vehicle before I entered the airport. I have been trying to contact the location for months to no avail. I have spoken to their corporate representatives at least a half a dozen times in this matter. Each time the agent said that they would get in touch with the location to contact me or put me in touch with a supervisor. Still no response in four months from the location or a supposed supervisor.

I have reserved the rental through Costco travel. I have registered all the forms online and got a email with confirmation email. And was directed to proceed to the lot directly and skip the counters. Upon reached the airport location 3/29 6:30 pm, I was redirected to the National Car Rental. Once I reached the lot noticed there were no cars. I was asked to wait. While they continue to bring the SUV 1 by 1 and serviced more than 10 customers who have arrived after we have. Upon questioning the process, I was told first that they have pre-registered. Since I have pre-registered also, their next response was that SUV renter are higher paying customer. And told to go and rent for other rental company. And they have the right to deny services, leaving our family in the middle of the night to find another options.

Would not take digital pic of my license. What the heck is diff. All they will do is scan and have pic anyway. Made me drive an hour to go get physical license. Ridiculous. I had pic of the license close up. My picture. My face. My license number. Expiration date. Idiots.

I became very ill on vacation and needed to extend my car rental. I was told by Alamo that I would be charged an additional 125.00 per day for extended car rental and that my prior contract was now null and void. This meant, I was now being charged an astronomical rate each day for this rental. I have never incurred this kind of fee from any car rental agency. I will never use Alamo again.

Alamo/Enterprise recently sent us a claim due from early June 2022 for the amount of for damages to a rental vehicle. Upon picking up a Jeep Wagoneer from the Charleston Airport branch in South Carolina, we walked the car and did not find any issues with the vehicle. We returned the vehicle in the same condition as delivered to us back to Alamo Charleston Airport. Fast forward to 2/10/2013, we receive a letter from Alamo/Enterprise saying we owe them money for damages.

Alamo is the worst car rental company. The car we rented from Hawaii last December didn't even have any brake pad left when drove down from a more than 10000 high mountain. Also their customer service people were super rude and they even asked us to go back to airport to change the car by ourselves. The car had a lot of maintenance issues. For example, since the moment we got the car, it had the front window wash liquid light on, but they said the tank was full, no brake pad, smells bad inside, etc.. And their customer service is the worst too.

To begin with, at the Alamo counter in San Francisco airport, I paid a premium for one Rav 4 (too expensive price). When I went to another sector to pick it up, they gave me a cheap car, when I made my complaint they told me to take it or that I'm left without a car, it's the only thing there was. The next day, when going down to pay for a parking lot, the car locked itself, without being able to do anything. I called for help, it never came, 5 hours after waiting I returned with an Uber to my hotel and my things were left inside. The next day, without apologizing, they give me another car (much cheaper still!). I asked about my things and they told me that they will let me know. I'm back from my trip, 2 months have passed and still no news about my things, I report everything to lost and found and they just tell me to wait... a shame.

In January 2023 I rented a car from Alamo at the Daytona Beach Airport in Florida, and the process - from start to finish - was easy & satisfying. The price was reasonable, the car was clean & problem-free, but the best part was the people who worked there. The two men I worked with were Tony & DiAngilo, Tony at pick-up and DiAngilo at drop-off. Both of these guys were warm, personable and bend-over-backwards helpful! I couldn’t be happier with the service I received!

I rental a car from Alamo on 12/28/22, for pickup in Providence, RI and drop off in Boston, MA on 1/3/22. I was one of the unlucky people caught in the Southwest Airlines cancellation mess. I was originally set to pick up at 10:30, my new flight arrived at midnight. I filled out info ahead of time to “skip the counter” and get my car. When I arrived to get my car, I was informed this was the last car in my rental group remaining. The car was a bit dirty inside, and covered in road salt outside. I noted to the booth attendant that there was a few scratches on the right front bumper, a ding on the back and it was covered in road salt. I was assured that “it was noted” The damage was hard to see, being it was nearly 12:30am and the car was again, covered in road salt.

My mother's cumbersome, expensive metal walker/wheelchair was left in the back seat of an SUV rented by her friend at the Alamo Car Rental - Richmond Airport. (The reason - she had to go to emergency room and they provided her a wheelchair so hers was unfortunately forgotten & left in back seat of his rental car.) Can you imagine they would not have found it? Not as if it were a pearl earring or something small. Their Lost & Found process is abysmal. But they have replied to my online registration of the lost item (which includes the car VIN number so they certainly could follow where the car is), saying they haven't found it.

Alamo has taken $400 from me in the form of a refundable deposit and refuses to return it or prove that they've sent a refund. Several times over the phone, the ** tech support told me yes I would be getting my deposit back. Several weeks later I reach out via email, and Matthew G. ** tells me the money was released, which it wasn't. That went back and forth a bit until he stopped responding, at which point I contacted the BBB. Later on, Sheri M. ** told me the same thing, she sent pictures that still didn't prove that they attempted to return my deposit.

Alamo accused me 6 months after I rented a car of crashing the front corner. I did not do it, I would know if I did. They came after me and my insurance ruthless and I had to pay the deductible and my insurance paid for something I didn’t do. After the whole balance was paid they turned me into a collection agency. Their photos did not even have a date on them. I didn’t have a chance to try to prove I didn’t do it because of their aggressiveness.

We missed our flight out of Charlotte NC and needed a rental car ASAP. We were in a desperate situation and were feeling kind of panicky. John H. (at the Charlotte Douglas International) was AMAZING!! He answered all of our questions and made the entire process flawless. I cannot emphasize enough how wonderful he was.

We rented a vehicle at the Barcelona Spain Airport on November 9, 2022 to be returned on November 15, 2022. Total cost was to be 213.49 EUR plus a deposit of 150 EUR to be returned when we brought the car back. We drove about 120 miles to Collioure France where we were to spend the week. We parked in the hotel parking lot. The next morning we discovered a flat tire. I checked and there was no spare tire. We called the roadside assistance phone number on a card we were given at the time of rental. After several attempts we got someone who said they would send a man in about 2 hours. OK...2 hours later a man shows up with a large truck. But instead of changing the tire places the car on his truck and drives off. He speaks neither English or French. We are left there with no car. After 4 or 5 phone calls to the Barcelona Airport for Enterprise Rent a Car no one ever answered.

I rented a vehicle from Alamo in San Salvador-Oct19 to Nov 3, 2022. Bought Alamo Protection Package, which did not covered the damage that I caused to the vehicle. Cost $650.0 plus the rental and package $922.43. I don't understand what the insurance was about. A scam, someone is making money.

From the online reservation to the return of the rental this was the BEST car rental experience I have ever had!! Tampa Airport Alamo made it easy, I never had to ask a question because they gave me all the info I needed!

I recently rented a car from Alamo at Will Rogers World Airport in Oklahoma City. When I picked up the car, the attendant inspected the vehicle and pointed out some prior minor damage on the car. She told me to let the person know when I exited the facility. Thankfully I had the sense to take a picture of the damage right there at the facility. I let the gate attendant know about the damage and she wrote a note on my receipt (and apparently ONLY on my receipt). Thankfully I didn't lose this very important piece of evidence. Because guess what? A few weeks later I received notification that I was going to responsible for damages caused by A PRIOR RENTER!

I rented a car on October 5, 2022, from the Vancouver Airport. The agent at the desk was very helpful and friendly, but as soon as I get to the parking lot booth, the agent there was snarky and rude. When I went to return the vehicle that same day, signage was poor so I went to the front desk to understand what was required. The front desk agent was condescending and directed me to the parking lot booth, which was empty when I first got there. After looking at the charges, I saw an additional $10 for fuel. I had filled up completely in Richmond, just before I returned to the airport to drop off the car - how 3 litres mysteriously was burned up in a distance of 7.5 km (from the Petro Canada) is simply that, a mystery. Wasn't happy with the service so I probably won't be going back to Alamo.

On vacation family of 5 with 2 kids and a 8 month old. The car overheated. We had to pull over and on a freeway, On a hot day had to figure out how to keep the kids cool while we couldn't turn on the air as the car was overheated. We called the company for assistance. we were told they were going to send a tow truck but of course we all couldn't go in the tow truck. We had to figure our way back to the Airb&b without my husband no car seat as we couldn't take theirs. That whole after was ruined. We had plans to do activities and dinner. My husband was able to get a new rental car but that day was ruined. He didn't get back till late. We had to leave the next morning. As much as we wanted to be understanding with the company we are now getting charged for the tow that day, after my husband had to leave us and we had to figure out what we did. We shouldn't have to pay for the Tow. The car overheated.

I rented a car with Alamo at the airport when I arrived for a vacation in Anchorage at 1 pm on Aug 16. When I inspected the car, I noticed that the car had scratches but assumed I was getting a reliable car. On Aug 17, I had a flat tire 22 miles out of Anchorage as I was heading to a prepaid glacier hike that was non-refundable. It was a very scary experience being stranded off the highway with our 11 year old son, not having a spare tire in our car, having to spend the next three hours getting the car towed and waiting for an Uber on the highway once car was towed, and going back to the airport to get another car. The customer service support was terrible and I had to call the police because at one point I was not even being assisted with getting a tow company.

I rented a van from Alamo at Nice airport France on June 18, 2022. Car pick up was something I have never seen before, they used 20 minutes to show me all the scratches and dents on the van and showed me on their Ipad that everything is documented (I took my own pics of all the dents and scratches if someone wants to see them). A van in that condition should not have been rented out.

I had a bad experience with Alamo, Buffalo Airport Office. I rented SUV vehicle to go to Canada. With the expectation of some delay at the borders when coming back, I asked the associate who processed my reservation at the airport office about their policy in case I got delay in returning the vehicle. The guy informed me that up to 3 hours there is no charge. Coming back to US I was late in returning the vehicle by over an hour. The associate checked the vehicle for damage and gas, all was fine.

I recently rented from Alamo in Phoenix Airport. My itinerary had gotten messed up through Expedia and the manager there was so helpful and understanding and gracious with me. He was able to get me an even better deal and I appreciated him so much that day as it was such a stressful traveling day for me with three young children. He made my day so much better and I will always choose Alamo from now on. His name was Taylor and he will take care of you!

I called Alamo to inquire about the unauthorised charge on my credit card. The phone representative said she can’t help me because the car was rented overseas. Moreover she said they are justified to make any charge they deem necessary because they have authorisation on my credit card. After I said I will be disputing the charge, she said she will annotate my account that I will not be a returning customer and they will send my account to a collecting agency. This is consumer mistreatment. Moreover this company practices fraud by exciting unauthorised charges on the customer's credit card.

*Do not rent from PHL airport they have employees there that uses your information and credit card as scams*. I decided rent from Alamo since they are sister company with Enterprise. Which I am a loyal customer with Enterprise. I made a reservation with Alamo from 7/1 to 7/5 and for 3 days my price for the rental was 326.00. When I arrived at PHL airport I checked in gave them my reservation # and cc information. I received my rental agreement which stated pick at PHL on 7/1 at 430pm and returning PHL on 7/5 at 7am. I returned the car on 7/5 at 7am. The employee who checked me out said I didn’t owe anything. The price of my rental will be charged on my card and he will be emailing me my receipt. I was flying out of PHL to MCO on 7/5 at 926am.

I booked a Luxury Elite Mercedes GLE or similar for my trip to Newark on 4/15/22. Upon arrival at the desk, I was advised I would be provided with an X7 or a Q7. I then proceeded to meet the parking lot staff, where I encountered a severely unprofessional male staff at the parking lot who had the audacity to offer me an old, dirty vehicle (there was dust in the car I could write my name on) and ironically said: "You don't think this car is luxurious?" Well, maybe for him it was; however, what we paid for was not this type of vehicle. When I complained, he tried to give me an Audi Q5 or a Cadillac X5. Obviously, these two DO NOT compare with the Q7 or X7, I was told. I contacted Expedia, and they advised me they had spoken to Alamo, and I would receive the difference as reimbursement.

My wife and I were making a rental via Alamo. After finishing everything else, we tried to enter our info to pay now ($242 cost), and we got an error message that said: "card type not supported". They kept trying to redirect us to the pay later option ($254), which is $12 more. We tried a few times, then called the local office at our destination airport. They took all the same info as the website but quoted us the $254. I said I'd like to pay now at the same $242 on the website. They informed me they cannot take payment info in advance, so I have to do that option. I canceled my entire purchase and further research showed their website can only take credit cards. Setting aside that many people use debit cards, so that's arbitrary and exclusionary, the fact that every option pushed me back to the one that costs $12 more is a blatant representation of nickel & diming customers.

I rented a car to see my elderly mother in Fort Meyers Fl. The 2 day car rental was contracted at $108. My flight was cancelled. The only choice I had was to drive to Savanah. I called they said the charge would be $340. I had no choice. When I got to Savanah (15 hours past the original $108 drop off time) they said I now owed $448.90!!! I had this car barely 3 days in total. How can you justify how you keep changing the prices? Alamo's answer, oh we can. You should have locked into the price it changes every minute. I thought I did! What??? REALLY and you want people to rent your cars? BEWARE of this company's policies. It's PRICE GOUGING AT ITS FINEST. Shame on Alamo.

We booked a rental car in San Antonio worth $2500 USD but never received the car because my passport and license were not issue by the same country, despite this never being specifically stated as clearly anywhere as a requirement. This left myself and my family stuck at the airport without a rental (luckily Sixt saved the day). To make matters worse Alamo just shrugged their shoulder and ‘apologised for the inconvenience’ - yes, it’s highly inconvenient to be on the other side of the planet to find you can’t rent the car because you don’t make your document requirements clear at the time of booking!!!

We spent the first weekend in March in Orlando, FL and upon arriving to the airport in Sanford, FL at 10pm proceeded to the baggage claim and then to our rental location. The lady at customer service was very nice. Then when we stepped outside to find our midsized rental car, an attendant asked us if we wanted an upgrade to a F150 pickup. We agreed as this is what we drive back home in ND. We were tired and exhausted and just got in to drive away. After getting a few blocks away we started noticing the subpar condition of the vehicle. The backseat light was missing, some of the door seal rubber was loose, there were dents and dings to the vehicle. I took photos of some of the fore mentioned items.

I booked a minibus from Barcelona airport months in advance. The night before I was due to fly out I was sent an email saying that the bus was not available and they couldn’t understand how I’d made the booking as they hadn’t had one available here for months. This led to a very stressful and expensive couple of hours in the airport whilst I tried to book another bus just hours before my flight when I happened to see the email. I had 6 people depending on me for transport during their holiday for the following week. Utterly disgraceful behaviour by Alamo / Enterprise.

Bad review: Do not rent from Alamo. Lousy customer service. They refused to retrieve my personal GPS device from rental car. I called and they said car is available, not rented yet. But they did not bother to get the device and ship it. I lost 6.5 Garmin GPS device because customer service is too busy to pick the device and send it to customer. Lost and found is useless. The entire experience is a sham. Do not forget any belongings in rental cars. Do not rent from Alamo.

The company sent me an email saying they refunded me. So, it is resolved. Thank you again!

I reserved a minivan from Alamo at the Ft. Myers airport. The wait at the Alamo counter was significantly longer than any other line. The kiosk only partially worked, and so I had to return to the long line. The clerk abruptly told me I could have saved $15 per day (times 10 days) for a second driver had I booked the rental through Costco. After completing the check-in, there was an unusually long wait in a second line to actually get the vehicle. I did not rate lower than 2 stars because the vehicle was clean and in very satisfactory condition.

I was forced to change my flight due to a cancelation and had to route to another city. Alamo did NOTHING to help me with doing that and charged me an additional $500+ fee to drop off in Orlando instead of Jacksonville. I was treated poorly on the phone and no one even TRIED to help me. I have spent THOUSANDS of dollars with Alamo and this is how I'm treated? I am a frequent traveler but NEVER will rent with Alamo again, and you shouldn't either. I've dealt with so many other companies that will treat you like you matter.

Needed to change drop off point from West Palm Beach to Fort Meyers (Florida) due to airline flight cancellation due to Covid of flight crew. Alamo charged me $500 to do so even though turning in on same day. Further - first rental car had broken mirror and had to drive back to exchange. Outrageous exchange fee - will not use Alamo again and travel often using Expedia. Customer service worker was also smug.

Our experience was awful. We made a reservation 3 months in advance of our trip and paid in full. We missed a connecting flight and called to let them know when we would be coming in, they said no problem. We arrived to an extremely rude assistant manager telling us we didn't have a car, we didn't pay up front and charged us a $100 cancelation fee. We had to rent another car from a different agency and paid an extra $300. I have called and asked to file a complaint and speak to a manager 4 times. Each time I am told that our situation should not have happened, they are very sorry, but I have yet to have a manager call me back. So disappointed. I will not recommend Alamo to anyone who asks.

Thank you. Thanks to Alamo's fast reaction Rental cars finally repaid my money. I understand it wasn't Alamo holding my money and the website, however it's disappointing you work with such websites.

I rented car in Toronto with return date offer 12:30 am. I returned my car at 20 minutes earlier at 12:10 am. Dropped the key into key return box. On the invoice I retrieved they indicated my return time as 8:10 am and charged my credit card $91 extra for additional day. Bad company. I would never rent from them again

Rented a mini van in Reno. Both employees we worked with was rude. No help. The van was not what was advertised in the rental. Will not refund. We usually rent thru Enterprise and will be back to that. Never this company again.

I rented a Honda Civic Type R from America in Costa Rica and got a Mercedes Ben with absolutely no horsepower and auto transmission. Do not buy from Alamo Car Rental or rent a car from Alamo Car Rental 100% (I'm also an employee with years of experience, and the CEO of Honda and KIA since I'm very good with automobiles and my driving wheels [I'm a professional FYI].)

Horrible company. Try to pin A Dent and scratches On the vehicle I rented And Tried To get money Out of me. Then Lied And said I was under the influence And that was responsible for the damages. Horrible. Horrible company.

I DO NOT recommend anyone to have business with Alamo car rental. We booked a car in Costa Rica without a problem. On our last rental day we had some issues. They made us pay extra fees (200$) for something out of our control that we WERE NOT made aware of when we took the car. I have been trying to get in touch with someone there for weeks and it has been a NIGHTMARE. AVOID AT ALL COST.

Trust me, you don't want to be in this situation. PICK ANOTHER COMPANY.

Beware of a trick to charge extra:

We reserved a jeep at Norfolk VA airport. We arrived early and found Alamo had a sign up telling customers to go to sister company Enterprise, next counter over. The line was extremely long - we waited well over an hour and heard a lot of bad information from others as they left the line. Finally our turn - the manager tells us there is no Jeep. We must go sit down and wait. After much time we approached and ask and he said we would not get a Jeep - it had come back with a flat tire or chipped windshield??? How could he not know which? I told him we can change a tire, yet he said we could only have this other vehicle a ford edge, or nothing. We had already seen one lady declined a vehicle, so we were very concerned at being without a vehicle and 2000 miles from home. This is absolutely Unacceptable customer service.

This company cares nothing about the consumer. You are charged upfront without any cancellation accommodations and worst of all they charge your credit card an extra deposit of $400 even if you use a credit card. People please stay away from this company. Their lack of concern for the public will cause them eminent company failure.

*I tried to give them a zero star rating, but that wasn’t an option. September 3rd I rented an SUV from SeaTac rental car facility for a trip to Utah. While I inspected the vehicle, I didn’t inspect the tires, since tire tread wear and the overall maintenance of the car should be taken care by the company. While driving, I noticed that when applying the brakes at 65-70 mph the entire steering wheel would shake! I continued driving since Alamo customer service wasn’t opened... In Idaho while fueling up, I happened to look down at the tires and noticed the outer tread of both front tires were noticeably worn down, and the two back tire were a different brand and type of tire than the front.

I am reviewing two separate experiences using Alamo - both diabolical. Firstly, my husband rented a car with the pick up location being Los Angeles but subsequently decided to fly out of San Diego and assumed there would be an additional charge to drop the car off at a different location. What he didn't expect was to be informed that the additional fee would be over USD $2,500!!!!

I booked a rental through Expedia-one price paid for air and auto rental. At the time the least expensive vehicle was actually a BMW SUV. When I arrived at Logan I was told to wait in a certain area of the garage while other people were in line. No employees wore any shirt or uniform, finally I asked someone where Alamo employees were-around 3:00 p.m.on Sunday July 18, 2021. I was told there was no one working that day.. Someone would help me. A guy from National or Enterprise walked me to a Lincoln SUV. I was so ready to just get out of there I didn't ask where the BMW I booked was, and supposedly the only vehicle available.. The Lincoln's service light was on, so I backed back and waited again for someone. I was walked to an area and told I could take any vehicle I wanted. As I have a Rogue I said if there's one I'll take that.

It has been the worst car rental experience for me. I had rented a mid size car but I was given a small car despite my advance booking. Alamo charged me the same even though the car was smaller. Further, I did not realize at the beginning that the AC was not working but as I drove to warmer places, it became unbearably hot inside the car. I called Alamo customer service more than once but got nothing other than sweet talk. I ended up completing rest of my family holiday in a car that frequently became unbearably warm. It turned out to be a nightmare. I do not think I will rent an Alamo car ever again.

I paid for an Alamo rental car through Allegiant Airlines, combining my airfare with a car rental. I paid over $1,000 for just the rental of the car, which according to the Allegiant app included all fees associated with the rental. However, not according to Alamo. After returning the car Alamo charged my credit card for an additional $244 for the same fees covered in the payment through Allegiant. They claimed it was Allegiant who did not disclosed the additional charges. It is a classic case of both parties blaming the other business is at fault. Renter beware! I won't be renting another car from Alamo or any of the companies associated with them simply because I can no longer trust they will reveal the full cost till after the car is returned.

Almost always book my cars through Costco portal. Costco has Enterprise and Alamo (same company). Was trying to get a larger SUV in Charleston, SC about three months before we were there. No dice. Checked back periodically just in case. No dice. Our flight out was delayed by several hours. Land in Charleston at midnightish. Ask the customer service rep (at the rental counter in the airport where you check in) if there are any larger SUVs available. No dice. Walk out to get our minivan (what we originally booked but never wanted to). Get to the lot of cars and a customer service rep out there comes up to me and has 10 larger SUVs set up in a display line (Suburbans, whatever GMC's version is, the big Nissan, etc). She then immediately asks if we would like to upgrade. My response was yes...what I originally wanted and what I had been trying to do for the past three months and in the airport itself.

My experience at Alamo last Saturday, August 7 and then again on my return today, Saturday, August 15, Jack who works at the Alamo in Richmond Virginia RIR, was extremely kind and very helpful. Just wanted to make sure you knew you have an excellent employee!!!!

I reserved a car over 3 months ago and it was supposed to be $972. Our family vacation plans changed and I needed to turn in the car closer and 2 days sooner. I was charged $1,000 to do so and Sumbo (customer service agent I spoke with emp ID: **) was VERY RUDE and unhelpful. It’s not that I mind price adjustments/changes but I feel that charging me $1,000 to turn a car in sooner and thousands of miles closer is basically robbery on the company’s part. Unfair. And I was told the $1000 was because I’m returning to BWI (Baltimore airport) and not to San Antonio, TX anymore. My pick-up location being New York. They basically canceled my reservation and made a new one so I’d be charged the weekly rental today as if I’m reserving last minute. My aunt rented from another company and there was no fee for changes. I plan to submit this review everywhere possible because it’s not right! My first and LAST time using Alamo.

DO NOT USE ALAMO EVER! Long story short they made me, my young children and my 84 year old grandmother wait well over two hours to find the car we reserved and we left with a completely different one and when promised they would compensate me for the trouble they actually ended up charging me MORE than what I had originally signed for!!! Please read on for the entire disastrous experience!!! I am absolutely appalled!!!

It's the Richmond VA alamo at the airport there. I rented a car from them and when I returned it I forgot my cell phone inside. That car had some small slot under the console that it fit in but it also placed my phone out of sight so I forgot it, (something I haven't done in 10 years since my phone never leaves my side due to business purposes). By the time I got to bag check and needed my flight info off my phone, I realized I left it there so I ran back. By the time I got back, they had already cleaned the car and the 2 guys that cleaned it and the girl that checked the car in when we pulled up claimed they didn't see the phone. My wife called the phone and it rang the first time (100% battery charge) and then she called it a 2nd time and it was turned off.

I made my reservation via a third-party internet site and I paid for the collision insurance offered by the site. When I arrived to check out the vehicle I was informed that the non-refundable insurance that I purchased online would NOT cover any damages with Alamo. I was upset and expressed my feeling that It was fraudulent for the same site where I reserved the car to sell me the insurance and then for Alamo to inform me that I would be responsible for the damages in case of an accident. The representative informed me that only the insurance that Alamo sells would cover the car. The Alamo Agent refused to rent me the car stating it was the policy of Alamo NOT to rent to people who are unhappy with their services.

I rented a car from Alamo in March 2021 from Philadelphia Airport. First I waited for about 15 min for someone to come to the counter to help me. CC machine was broke and they kept saying my card declined at first. Finally got everything together, goes out to the vehicle and the workers jumps out the vehicle and hand me the keys as he's walking towards me and says everything you need is in the car. Ok cool. Take a look at what seems to me to be a perfect vehicle....wrong!

I book with Alamo through Hotwire and get crazy deals on large vehicles because I usually have an army to carry around or of town. The rates are great, cars are clean and ready to go. My local airport combines Alamo with National and Enterprise because it's a small town international Airport but all 3 companies are great.

Reservation desk associate asked me for a 3rd piece of ID other than my driver's license and credit card. Nowhere does it state this was needed and I was fumbling through all my stuff to find something. He finally settled on my luggage tag. Just ridiculous. First car I was pointed at to drive someone was already in the car. Second car I was told I could take the inspection sticker expired a year ago. Third car I was told I could take smelled like ** and there was no inspection sticker at all.

I rented a car in Milwaukee for 30 hours. I picked it up in a dark garage and skimmed over for damage. The car was never out of my sight. I returned it and there was a “smudge” behind the passenger side rear tire. I was forced to fill out an accident report and a month later charged $308 for a smudge. Customer beware: check your car and even the slightest mark should be reported immediately. I am no longer an Alamo customer and hope someone else learns from my misfortune.

Rented a vehicle from the Panama City, FL location 4/2/2021 - 4/9/2021. On 4/9/2021 I returned the vehicle to the Alamo/Enterprise parking lot and left the keys in the vehicle (as the directions stated on the sign outside the rental lot). On 4/17/2021 my credit card was charged an additional $885.23, Alamo claimed I used the vehicle for an additional week which is impossible since I flew back to Michigan on 4/9/2021.

Reserved car online. Made sure everything was set so no issues with car rental when arrived. Flew into Orlando and was going to drive car back home to Michigan. Upon arrival, I was told I could not have the car. I was told reserving it did not mean I would actually get a car. I had a temporary license but had my birth certificate, social security card, credit cards, bills, bank statements, work cards with photos on them and more. I was told even though TSA requires a great deal of proof to get on a plane, I wasn't driving the plane so they didn't care how much proof I had. I was also told a temporary license from the DMV did not count as a license for Alamo. I was left stranded. I had no transportation, no way home. It took a week to get a flight home.

I recently rented a car from Alamo with damage already done. I told them that and they even put a white “X” on the spot. They later sent me a claim stating there was damage on the car. What a joke of a company. I told them exactly where the “X” was located and that their employee put that on the car. I will never be renting from this company again. Also when we got the car there was trash in the center console!

It is beyond belief that one can forget a prescription glasses in Alamo rental car and they are unable to retrieve it because the guy who cleaned the car had taken it and no way for them to tell who the cleaner is. That is my experience from a month ago on my trip to Arizona. I filled out the lost and found form but so far they have not found it but keep sending the same annoying email update. Please use another car rental if you can because if leave any item in Alamo rental car, you will never get it back.

Updated on 07/12/2021: This post was written in early march and the matter has not been resolved. I had to reach out to Alamo a few times to ask would anyone reach out to me about this issue. Just received emails not a funny call until early last week by a woman by the name of LORRESHA S ** in the damage department. To her credit she finally did reach out to me twice but after returning her phone call both times and calling 5 more times and leaving messages I can not get a call back only an email stating if I don't take care of this matter it will go to collections. Again they have handled this issue poorly expecting me to pay for damages and claiming they the had videos of all cars coming and going and I would be notified showing me there was no damage before renting the vehicle. I never received a call of any sort just a bill. Just very frustrated with the rental company.

11:30 am confirmation for luxury car at RSW. 1 agent at the desk & 60+ people in line. Saturday afternoon arrival. Horrible customer service. Seriously??? Highly NOT recommended car rental service. SERIOUSLY???

I think that Alamo Rental Car is the worst rental car company in the US. When I returned the car in Los Angels they added on additional car insurance by the agent to the tune of $395. I did not see the receipt until the end of the trip and they told me that this happens all the time and customer service would help me when I returned home. Customer service had to ask the branch and the regional manager and they would not refund me or try to help m at all. I NEVER ask for additional car insurance and I felt like it was a scam. I have heard of this happening to other people I have talked to. I have NEVER had his problem with any other rental car company but by the time I found out the additional charge was put on it was too late. Do not use Alamo Rental Car Company. The regional and branch managers at LAX are rude, dishonest, and could care less about their customers.

I rented a full size SUV from Alamo for 4 days for $350. A snow storm canceled my flight and we had to stay in Florida 1 more day. Alamo wanted to charge $455 for only 10 more mores. But wait, there is more. The 1st agent was only doing their job and has no authority to do anything. The super issue tells me the reason for the high price is my current vehicle is in line to be rented to another client. But for $455, I can keep the one I have. Ummm, if it is so important to get my vehicle to another client, why do you not tell me to come in to make another reservation? That cost is around $100. It is all about extortion for the inconvenience they will cause me. This is horrible and I highly suggest others look for another company to do business with. With is not how you keep a customer happy who had a flight cancelled due to mother nature.

Don't EVER rent anything from Alamo via Priceline. They both ROBBED me of $221.00. I am about to celebrate my 70th birthday and my son wanted me to come to Atlanta from New Jersey to celebrate with him and my daughter. One of his room mates may have been exposed to Covid-19 and I thought it best to cancel. When I looked for airport rentals all sorts of web companies came up so I picked Priceline (FIRST time using) as I thought they were reputable. When I called Priceline to cancel they SAID UNDER NO CIRCUMSTANCE would they REFUND the money??? SAID IT'S ON THE AGREEMENT which was never emailed to me until Jan. 24th 3 days before my trip. And that notes it is non-refundable. At no time when I was using online booking did THAT come up!!

The worst experience ever! This company does not check their cars and when you return them they expect you to be responsible for everything! I got a scratched car and “it was not in the system” so they reached out to tell me I was going to be responsible for it when I clearly told them that’s the way I got the car! Definitely not renting again!

I reserved a premium SUV rental at fort Lauderdale airport through a third party company which I also pre-paid prior to arriving at the airport with my credit card. When I arrived I was advised that because I live locally I can not have a premium vehicle. The associate that claims she was the manager then proceeded to ask if I had insurance, what's the policy number and where am I going. Another associate advised the lady that was "assisting" me to just give it to me and she refused. After going back and forth the lady then said now I can't have anything. I have no rental and they have my money. I have never had an issue getting a rental and being asked where am I going. This is totally unacceptable and I will be escalating this matter as far as possible.

We rented a car with possible change of return. When we called to change drop off of vehicle (90 min difference in location) we were told it would be a $400 dollar difference. They were unwilling to change any issues in the system. We were told being done by computer rather than in person or by phone there was nothing they could do. Seems ridiculous by using automated systems we are punished for handling it ourselves from beginning. If we wanted we could go one hour and a half out of our way to return our vehicle, get another at a day rate and continue on to our destination one and a half hour again rather than simply do paperwork by phone. We were held hostage to a computer transactions and they really didn’t care. So for us lesson learned and will return to enterprise where we have done one way drop off without the huge cost increase or headache with no resolution. No Alamo for us again.

Denver Int'l Airport location. When renting the vehicle, I was directed to use the kiosk provided for a quicker rental experience, since I had pre-reserved my vehicle. Two of the four kiosks were out of service, and no one was helping customer use the NON-customer-friendly kiosks. After waiting longer than if I'd stood in line, the kiosk rejected my information and I had to wait in line longer than if I'd just stayed in line in the first place.

I picked up the car in Dallas and returned it 4 days later. There was no one there to check me in. I had to hunt someone down. A few months later, I get a bill for over $1400 for damage. WHAT? They sent a picture who knows when it was taken and told me that I had done the damage. I asked them to pull the video of my return, because it did not happen when I was driving the car. They told me that they had reviewed my case and I owed them the money. They will not call me nor will they pull the video. NEVER USE THIS COMPANY!

When arriving to pick up vehicle the computer system was down. After 30 minutes I asked what was the cancellation fee. I was told by the employee that there was no cancellation fee. After renting from another company I called Alamo to cancel the vehicle and they charged me $50 and informed me they would not reimburse me for the fee even though their system was down. Very dishonest company.

On Wednesday Oct 7, 2020, I drove the rental from Richmond Airport to Dulles Airport in 3 hours, stopping for gas at the Dulles Airport. Upon arrival the agent inspected the car for damage as they always do, but this time he climbed to the roof and pointed to a dimple the size of a nickel. At first I thought he was joking until I received a damage claim from their "Damage Recovery Unit". I'm 76 and have rented cars for 50 years and never witnessed anything like this. Either Alamo has outsourced this responsibility and the agents are incentivised to file claims or Alamo is perpetrating this directly. I'm sure this scam has been pulled on hundreds if not thousands of customers or maybe they go after senior citizens. I believe this warrants an investigation by the Consumer Affairs Division in the State of Virginia.

Never ever rent from Alamo. I just had a rental for 5 days and just received a recovery damage claim. I drove the car safely for all of the days with no issues or unsafe driving. No damage was present upon return of the vehicle. I am quite upset with your customer care who hung up on me and your damage recovery unit who also hung on me for seeking further information. I should have read the reviews ahead of time. Thank you for the inconvenience and rest assure I will never rent from you again.

Received an excessive €125 cleaning fee upon return of the car. A simple vacuum of the floors is all that would’ve been required. Cleaning cost not stipulated in any term & conditions. Feels like an easy way to charge excessive fees. I travel to Split at least twice per year and will avoid Alamo in the future.

Rented car for 3 days. Mini van wasn’t ready they were still cleaning it. It was the only one on the lot. When returning car, the lady went straight to windshield and started making circles asking if we had hail damage? NO hail damage during my rental but Got phone call from Hawaii # about hail damage, when trying to return their call she then text me she’s off work and can text her instead and still haven’t heard back!! Stay away!! Do not rent!! Unprofessional!!!

On July 13 2020, I flew into the Chicago O'Hare airport from Seattle, Wa. It would be the 5th time, I've rented a car from Alamo. I previously went through a divorce, and unfortunately had to use my Debit cards to rent a vehicle. From the 1st time I rented one, I called customer service to make sure my card would be accepted as a form of payment. The agent assured me that it's an acceptable form of payment as long as I provide a return itinerary.

Alamo saved us. When we landed and tried to pick up our vehicle on hold with another rental they refused to take a debit card. After losing time standing in the long lines of other renters who also refused us, Alamo came to our rescue. By the time we got to them they only had one vehicle left and it was a high end pickup. They could have charged us for the upgrade, but they let us have it at the economy car price for the troubles the other renters gave us. Alamo rules and has our business from now on.

We had the pleasure of renting from Alamo at Nashville International Airport. All the staff were wonderful, but the standout employee was Herman **. He is the greeter there and was absolutely fantastic. He was friendly and extremely helpful. He is the perfect representative for Alamo.

All car choices smelled like an ashtray. We tried three cars. Then after spending an extra $10 on odor spray the manager said we cracked the grill. The claim was dismissed by the photo and the investigator.

Went on lots of NASA business trips with lots of rental car companies. Alamo was far superior & I use them exclusively on all of my personal vacations each year. They have always been terrific to deal with throughout the rental car process.

The WORST customer service Ever. I would never rent a car from Alamo again. We had an accident in Yellowstone national park and called Alamo. They said they will arrange for our pick up to the closest branch to provide a replacement car. They stood us up at a gas station outside of the yellow stone national park for 5 hours until midnight and we finally had to call our friends to pick us up.

We had a bad experience with Alamo. The car given to us (Nissan Rogue) was never checked properly. It had low tire pressure and was in UNSAFE condition. The following day, the car broke down completely as it was clearly a FLAT TIRE. I tried calling up Alamo and there was NO ONE attending the call at the airport. Apparently no one is available even for EMERGENCY CASES. I had to cancel my plans for the day since the car was unsafe. FInally, I was able to get in touch with Alamo, and they asked me to contact their road side assistance- AAA, a third party provider.

Alamo Rent A Car. Fri 10:03 PM. The experience renting from the Alamo at Atlanta Airport was beyond horrendous. The limited amount of car choices for the class we rented should have been an indicator of what we would experience. As with all southern states, it was extremely hot out & when we turned on the AC were assaulted by the smell of stale cigarettes. This happened consistently throughout our extended weekend away. When we returned the vehicle, we made sure to mention that the previous renter was an obvious smoker & suggested they reclean the car. This is not the first time I've rented a vehicle & gave similar feedback upon return. The associate who took the car in said No problem, we'll let them know about your experience.

July 28 6:30-7:00 am. A guy showed up after waiting for 45 minutes. He offered a dirty car. I mentioned it to him, he yelled and said..."Take it or leave it"...He sounded unstable. Terrible experience... I ended up renting from another company.

I recently traveled to Puerto Rico and rented a car from Alamo. The price given online is what the price was. No bait and switch! Pickup was right outside of the airport doors so no shuttle needed. I waiting maybe 10 minutes to get to the counter. No sales pressure at all. I had my own insurance policy and did not purchase theirs. I paid with a credit card. An extra $60 in addition to my rental fee was holding (compared to the $400 & $500 other rental companies wanted for a deposit in the area). I took my rental contract to the lot to get my rental car. An employee approached and gave us a free upgrade to a small SUV with two to choose from. The vehicle was nice and very clean.

Rental #** for 4day June-4 to June-8, 2020. Pick up @ ~ 8:00 pm on June 4. Returned @ ~7:00 pm on June 8. No one showed up at the office, I was waiting for around 15-20min and no one showed up then I dropped the key to drop off key box. June 19, they sent out a receipt with 1 extra day. Customers are careful with Alamo at Santa Ana Airport! STAY AWAY!!!

The story is simple. I will be making a complaint to the EUROPEAN UNION CUSTOMER RIGHTS. My emails to Alamo customer service are answered only by automatic reply and I have not had contact with anyone capable of helping me. Alamo is taking advantage of their customers and have taken an unauthorized payment of over 1000Euros from me. I rented a car for ONE day at ROISSY CDG airport in Paris, France. I used it for less then 24hrs. I even went out of my way to return the car at 1am because I had an early flight the next day because I didn't want complications. But the next day, I received an email stating I returned the car damaged which is not true.

We rented a car from Alamo, our flight time was changed out of our control, Alamo would not work with us, they charged us another 58.00 dollars because we did not have the car back for an extra 2 hours. We called them and told them our flight was changed. They did not care. I will never rent from Alamo again. Do not rent from this company they will not work with you.

I am very disturbed after doing business with Alamo and must let others know to be VERY VERY cautious if you ever rent with this company. I rented a vehicle through Hotwire, Friday-Monday, June 5-8. I called to extend my rental by three days on June 08, 2020 and during the call I was quoted almost $200 for the extra three days and I reiterated the amount of time of the extension, the rate, as well made sure the price given was the TOTAL price for all 3 days and asked the representative to confirm which he did. I also asked for something to be sent to me showing my extension and new rate and total to which he told me he cannot send me anything.

Rented a Car from Alamo at the SeaTac Airport. The car had a defective left rear tire and we experienced a severe tire blowout on the freeway on the first day. Nearly killed me and my fiance as we careened off the freeway and were lucky to avert a major accident. Alamo offer no help and left us stranded for several hours well into the night on the freeway. Alamo's contract required that we call their Roadside Service in the advent of an accident. Finally I managed to get AAA to come to our rescue. AAA clearly documented that the tire was faulty and there was no evidence that anything on the freeway was hit. We managed to return the car to SeaTac Rental car return with a doughnut tire and got a replacement vehicle.

Processed the rental from GSP airport in South Carolina. Transaction was smooth and efficient and supplied with a clean vehicle. Returned the vehicle one day earlier than booked and received credit for the day. All in all a very good experience and highly recommended.

I am a physician from Toronto but am currently working in a rural town to help with COVID relief. I rented a car from Alamo (Toronto Pearson Airport location) to get to and from the town safely. I am needed in the town longer than originally planned, but Alamo was not able to extend my rental beyond the 28 day period while honouring the same rate. Now I am forced to drive back to Toronto just to return the vehicle and rent a car from a different company (who was able to offer a similar rate I was originally paying for the rental). I was really hoping Alamo could understand the situation I am in but instead I feel extremely unsupported. This is the first and last time I will be using their services.

After I returned a rented minivan I was contacted by Alamo claiming I broke the roof rack. I didn’t even know it had a roof rack. They said I should have checked the roof rack prior to taking the vehicle. It’s on top of the car!! I can’t check the entire roof rack. Come on Alamo. Are you that desperate...

This is my third reservation with Alamo insincerity’s Miami international airport, my reservation number was ** for 11 days. So, when I came to the location I had the worst situation and experience possible. The manager and the worker were rude and disrespectful to me and to my children. This all began because the worker in front of the manager was taking ride and could not properly explain why there is a blue line and why I can’t step over it.

I returned my car to Alamo fort Lauderdale and left my sunglasses in the car. I returned within an hour and the woman who was helping me (not) left me standing in the hallway for well over an hour. I went to manager and he was equally not interested in my problem. Finally got someone to contact the woman and she claimed to be looking in the car I rented but the car I rented was sitting in a space 5 feet away from me and she was on another floor altogether. She wasted so much of my time I almost missed my flight. She contacted me by email the next day and gave me a long bs story. Needless to say one of their employees stole my sunglasses. I will never rent from them again.

Hello. I rented a car from Alamo -Eldan (agreement# **) for 8 day from Tel-Aviv airport through a web site where was clearly shown that airport fee is included in the price, when I came to the customer desk, a representative advised me that if I will return a car earlier then my cost will be lower accordingly and confirmed that airport fee is included. I was surprised when I returned a car for a 3 days earlier because of a situation with COVID-19 and Eldan charged me on 25% more plus airport fee $39. I called to Eldan representative and their customer service just ignored to talk to me to me. My recommendation-stay away from Eldan if you do not want to be overcharged. Horrible.

I rented a car at Innsbruck airport for a week. When I picked up the car they blocked 2,000 euro on my credit card. This is an absolute maximum I have ever seen. There was a notice at the counter that said that if any garbage is found in the car, I would be fined 30 Euro. Additionally the receptionist said that if I fail to make the car's gas tank absolutely full, she would fine me. I.e. - when gas gun stops, I have to press again to make sure that the tank is full to the limit. When I think about it, I cannot believe she actually said this, but this actually happened. All this made me extremely anxious.

Friendly, helpful, and the price was right on a one-way rental when our flight got cancelled. I inadvertently left my credit card in the car when I filled up the tank with gas before returning it, however. Thus ensued a process of filing a report online (I tried to go back to the airport but they wouldn't look in the lost and found until I filled out a report online), waiting a day for a confirmation that they had the card, then having to go BACK online to book an appointment to pick it up... only to find they only book appointments 24 hours out for pickup, and since it was a Friday, I had to wait until Monday.

My husband and I rented a car at San Diego Airport with Alamo from 2/28/20- 3/1/20. On 2/28, we drove the car to our friends' home. One of their adult children inadvertently picked up the car keys off the kitchen counter and drove off. The car was not only locked with all our belongings still inside, it was blocking our friend's car so he couldn't leave. We couldn't reach the person who took the keys. I contacted Alamo via their (888)826-6893 number and followed the prompts for Roadside Service. I was on hold for 35 minutes before I hung up and tried again.

I had a horrible experience with the Alamo rental agent in Hilton Head, SC! This location does not inspect their cars with you like all other agencies. I rented a car and had to go back to the agent to inform them the car was in horrible condition, smelled of cigarettes and had an engine light on. I received a free upgrade which was nice. My problem was with the return. My flight left at 7am an hour before they opened so I had to leave the vehicle in the parking lot, drop keys in their return box and fly home. I arrive home and call the agent to make sure everything was OK at 4pm. The agency claimed that I scratched up the car and now am liable for the damage.

Rented a vehicle from them, got talked into upgrading which I did. At first it was all great, then this brand new Chevy Malibu that has 9000 miles on it, started giving me a message about steering assist being reduced and to drive with caution” then I got the message of “service ESC” and my steering wheel locked, middle of the intersection! With my kids in the car. I barely made it into a parking lot. It took all the strength to turn the wheel. Called their 24/7 roadside service and got put on hold for 45 min. Finally lady picked up and before I could even say “hi” she hung up the call!!!! So now I'm on hold AGAIN and this time I'm 21 minutes in. They guys at the rental counter was very nice but dealing with people on the phone Is/was a nightmare. Last time and this time. Won't be doing this again.

The rental car had 1/2 tank of gas in it when delivered. I had to purchase the remainder of gas to fill the tank so I could drive on unfamiliar roads. The car got a flat tire after 3 days of driving it and I spent 8 hours trying to get road service or a new rental car. I got the complete run-around and was told I would have to pay $65 to get spare put on the car. Lost one day of vacation and ended up finding a tire company and paying tire company to put spare on. When I went to pick up the new rental car I was pointed to an aisle and couldn't find keys for car or instructions on how to start car. Wrote letter to CEO of Alamo, Pamela Nicholson, explaining my experience and received no response. They don't care about the customer at all.

It was first time in USA, renting a car from Miami International Airport on December 18 for 5 days (4 days and few hours). Even I choose to rent a "full insured" car at desk I've been told if I will like to pay extra 6$/day for peace of mind, blah blah. Well, I said "Ok, it's just 5 days." If I will like to have sat nav. I was !!! as modern cars get sat van included. Why to pay extra, but after over 10h travelling, I said, "Yes, yes, just let's get that car." Extra costs $150. Reaching the car park, get a car, try to set up destination, but, surprise, doesn't have Sat nav, Go back with papers, wasting more time, finally we get a car with sat nav.

I rented a car Feb 4-6, 2020. Should have rented for Feb3-6. The total cost was $100. The ‘manager’ that the lady at the counter called stated that the cost now would be $250. I asked why so high, he said that’s the cost. Upon checking on the internet after leaving the ‘business’ I realized that they charged a random rack rate as none of the midsized SUVs were being priced at that level. Highly unprofessional and predatory.

On Jan. 17th, 2020 at 11am we returned our rental car to the Tampa rental car return area. After we left we realized that my husband left his brand new Iphone in the console. We RAN back to the car but it had been moved to a lot. No more than 10 minutes had passed. The employees stated there was no phone found, but we were pinging it from a computer and it showed it was on the lot, and moving around. Phyllis in customer service could not help us, as none of the employees would admit to having it, even though we could prove it was there. We had to leave to catch our flight, and never got any resolution. So basically the employees can take items left in the cars and keep them. It cost us $1200 to replace that phone.

I rented a car from Alamo FLL airport. Paid in advance about $400 by credit card for 12/27/2019-01/02/2020. On 01/22/2020 Alamo charged me again more than $500. Incredible. I delivered the car on time, full tank, never passed the driving limits, not involved in any accident. Very unhappy about this.

The car had 35,000 miles on it so it was well used. The car was dirty. I had to fill the back tire with air. When I did I noticed that the tire needed to be replaced. So I checked the rest of the tires. They all needed replacing. Customer service was non-existent. Terrible car, terrible service.

I reserved a car online through Priceline and Alamo Car Rental, from the United States, for a car in Panama. The price to rent the car was so good that I called Alamo and Priceline to verify that the price was for real ($66). It was. My car insurance would not cover me in Panama, so I also purchased the insurance offered, again, for a great price ($88). When I got to Panama, the Alamo agent told me that they don't accept that "International" insurance and I would have to purchase full coverage from them. It wound up costing me $482, not the $154 that I had expected. I live on a budget, and I feel like I had a bait and switch game played on me by Priceline and Alamo. I will never use either of these companies again.

Drop off people in Ontario, CA were abrasive, which is not surprising as they are running a scam called "you put a ripple in the passenger door" but won't give me any paperwork so I can file my claim with Allianz (who, by the way, also are not responding to my communications). Nor would they accept my Allianz rental insurance info, because "we don't take third party insurance". (What do they think my regular auto policy is? BTW, Allianz website even has a phone number to call if they run the "no third party insurance" scam.)

Hello, We received a car on 26th December at Nuernberg airport (we had paid reservation confirmation of 200 EUR), on 4th January we returned the car back to the car drop of Nuernberg airport at 8 30 am, fully fueled and without any damages. The agent accepted the car, checked VERY properly, looked even under the car and said that she has no issues to us or any claims.

BEWARE OF DAMAGE RECOVERY UNIT FRAUDULENT CLAIMS! I recently rented a car from Alamo at Philadelphia Airport. I picked up the car at night and discovered that the car door was damaged the following date. Also, Alamo smothered the no-smoking vehicle with a heavy car freshener at the time of pickup, to hide a smoke scent from the previous renter (which I also discovered the following day after the air freshener wore off). Fortunately, I took a date/time stamped photograph of the damage to prove that I discovered it the following day. The photo shows that the damage was already painted over, so I assumed it was in Alamo's records.

Why would Alamo give you the wrong car? Their answer: Here at Alamo you rent a car class, not a specific make or model. Why? On your website you show us a car that us the user can choose. For example, this year our family thought we rented a Ford Expedition, an SUV which is pretty big. However, when we arrived at Alamo we were given a much smaller Chevy Tahoe. Now they claim that the Tahoe and the type of Expedition we ordered were the same size, and they are right except for one key detail, the split differential in the Expedition.

On 12/6 I reserved a car for 153.00 for 2 days to pick up on 24th. On 24th was charged 201.00 and told 153 would be deleted however it was not. A 2 day rental cost 355.00, will not refund any charges.

Paid online for a 6 day rental from Knoxville airport used my MasterCard. Charge was run. Alamo had my money. Tried to pick up the car was told they tried to run my MasterCard again but “no bank information showed up” therefore I would need a different credit card to pick up the vehicle even though they already had my money tied up. When I tried calling the 800 number for customer service I was told the local manager would call me back. It is now 24 hours later, good thing I didn’t sit there and wait because I still have not had anyone call back. In the meantime it cost me over $50 for an Uber and I am stuck on vacation without a rental. Thanks Alamo for ruining my vacation.

I had made flight (with Alaska Air) arrangements and rental car arrangements with Alamo in Sept. 2019. Alaska Air notified me of flight time changes, which would have change my arrival time to 12:15am to Oakland Airport (original arrival time was 11:15pm). I notified Alamo and was ASSURED that their agent would be there, even though it is posted on the website that Alamo closes at 12:00am at Oakland Airport. I was ASSURED that because it was a flight modification made by the airline and I had given my flight information when booking the car, an agent is available for 2 hours past my arrival time.

Eight day rental in Roch NY over Christmas. Although the pickup and car and price were good the promised 4:30 am shuttle to airport in did not show?!? Attempts to call Alamo went to a black hole with random sounds. We had to rush to the terminal on foot to make a 5:15 flight. Do not trust off airport drop off.

After being overcharged for an free upgrade, and finally my credit card company verified and straightened everything out. The car rental company accepted the dispute and credited my account. The day before Christmas eve, I received a letter asking for payment. What kind of company is this. I have a letter stating the they accepting the adjustment. I would consider this to be harassment.

I rented a small suv for the weekend of 12/13-16/2019 out of the St Louis airport location. When I returned the SUV, I left my prescription glasses in the upper center console of that vehicle. When I realized Where I left them I was on the plane ready for take off, so I called Alamo, and I was told to file a lost and found claim, which I did. I couldn't call the location to talk to someone because the phone # is a national 800#. And when I called it I got the same runaround about the claims department. Is it too much to let your customers call the drop off location to check on your items you left behind. I have since called the St Louis # and talked to a person, and got the runaround again. The next time I am in St Louis, You can bet your ** I will be in the ALAMO OFFICE Chewing some serious ** about their ** service.

I am from Brazil, I heard a lot of people said that it's good to rent car from Alamo and I heard a lot of good reputation from alamo too from my friends both in Brazil and in US. I made my reservation yesterday and there was problem when I reach the confirmations page. it closed suddenly and I didnt get to write down my reservation confirmation number or print my receipt, so I tried to contact Alamo by via email but I didnt get any response from it. I really hope that I can get reply from alamo to get my receipt and confirmation number that I didnt get to write down and I had already paid for my reservation. I hope that Alamo can reply me soon and help me solve this problem. Alamo has a great reputation and I hope that it's true. I am still waiting for them to reply me.

Alamo, booked through Auto Europe, should have provided us with car hire for our trip to Geneva last weekend. We paid £127 for 3 days of car hire, which had already been paid over 2 months before arrival (21/09/2019), in full. When we arrived at the Geneva Airport Alamo desk at 10pm at night after a day of travelling, we were asked for a card to take the 500CHF deposit, and we offered 3 different VISA and Mastercard debit cards each with enough money to pay the deposit, only to be told that these cards were not acceptable as it had to be Credit card.

We reserved an suv from Alamo and when we got in to get it at midnight they said they’d rented out all of their vehicles. They rented out our reserved car and we paid 200 more at the place next door. Bad form Alamo.

We reserved a car back on 10/16/2019 to pick up a SUV on Thanksgiving day (11/28/2019) through Expedia. This was easy and simple. Received confirmation and reminder a few days before. We get to the counter, the girl looks at me and doesn’t say a word. I ask if she needs the confirmation number. She says no, payment and DL. After she reviews it my credit card was in my maiden name (my fault, didn’t know it was in my maiden name, never had an issue and it has never been an issue before). I asked her if I could use our debit card. Gave all that information and we get to the flight information back. I advise we don’t have a flight back as we are picking up in BWI and dropping off in CHS. She advised this information is on the website and was known at the time the car was booked. NOTHING was noted on the Expedia site and NOTHING is posted on the website even when you check out on there website!!!!

I reserved a rental with Alamo on Wed 11/27/2019 for 11/28/19-11//29/19 at the Baltimore/Washington location. When I made the reservation, I called customer service to verify what I needed to get the rental. The lady I spoke with told me that I needed $200 additional since I was using a debit card. I told her that was fine. She also asked me if I had a return flight, I stated no since I was just getting the rental to go see my mother in Virginia. I got both my sons up and paid 75.49 to get to the airport.

Had 2 hour drive back to Austin for flight home... Nissan Sentra wouldn't start even after Roadside assistance told us every step to try. Said she had 2 identical calls earlier and those steps worked. Towing only option...I did not have my leisurely sightseeing drive back, but was able to fly small plane to Austin in time to catch my flight. Alamo told me to call in for dispatch when someone would be home the next day as could not be done that afternoon with no one at the car. I did that. My friend waited until late last night but no one came. Didn't learn that until late this afternoon. So called again.. they had no idea why no tow truck. I am 2500 miles away dealing with this over the phone Now waiting to see if they arrive tonight.

People who work to give and take back the car are great. But the ones who give you the contract totally bad. I had 60 days reservation with $1,800 contract ($900 each month). The guy who gave me to sign the agreement said just sign both $1,809 each. It’s the procedure but of course you will be charged just once. I received two charges for $1,800 each and when called they told me, "But you signed $1,800 for each month not for two month".

The price was what they said it would be. The midsize SUV was a Mazda CX-5. Check out and check in was easy at Albany, NY. Very nice people for sure. We had vehicle for 8 days and drove nearly 1700 miles.

As I'm reading other reviews here, I'm realizing my experience is not unique. In April, I rented from Alamo in Ft. Lauderdale for a family vacation. Waited in line at the airport for over an hour and a half (although once at the counter, the attendant was very friendly), then waited in the busy parking lot with my small children for another half hour. The attendant finally brought us to a car with a quick, "Here, you're good" and ran off to help someone else. Now, I'm receiving harassing calls for damage recovery that DID NOT happen while we had the vehicle. When my insurance company asked for documentation, they didn't send it but continued to send me harassing letters. I would strongly advise against renting from this company - I feel their business practices are highly unethical.

We picked up a car from Alamo LAX, fortunately our first destination was nearby but when we arrived we noticed that all tyres were very worn and the two rear tyres were bald - which we believe is illegal. We drove back to the airport which disrupted the start of our holiday and questioned the safety of the cars. They did replace the car, but on return they tried to charge us $7 for the fuel of the original car - which is outrageous seeing as the car was faulty. We refused to pay and after a while they accepted. Would never use again as they rent very unsafe vehicles.

I booked a car through TD for Expedia for Nashville and had entered we would be picking the car up at 10:30 am on Oct 10th. We called October 09th and said we would be picking up the car at 2:00pm on October 10th instead of the Morning. When we arrived we were informed our bill had gone from $464.19 USD to $647.41 USD! ($183.22 USD more!) The fellow at the counter was less than helpful and he said that when I phoned in he guessed the agent changed the contract because we were coming later. How can this be a penalty for coming a few hours later? If I had not phoned it would probably been no problem just showing up a few hours later.

I am currently in a dispute with Alamo Car Rentals. In September 2019 I was in Maui in the Alamo rental car that I rented for two weeks. While my wife went into a grocery store, I sat in the vehicle and waited for her. I had backed into a parking spot between the lines and turned the engine off. A van pulled into the empty parking spot beside me and struck my vehicle damaging the right front fender. The female driver apologized and we exchanged papers. I filed a report with the local police. I took photos of the vehicles while still in contact.

Below are the problems I experienced while renting a vehicle from Alamo (Airport) Little Rock, Arkansas on October 3, 2019 at approximately 10:00 AM CST. RES # ** and EXT REF # **. Agent was a small frame ** female. I do not have her name. Attitude: Very unprofessional. a. Did not seem to value me as a customer. b. Asked for my reservation: 1. Said they (Alamo) do not trust 3rd party vendors (HOTWIRE Booking Agent). 2. She was going to charge me an extra $200.00 because of that. 3. She did not have must trust in Debit Cards, they prefer major credit cards...even though I had already paid in full months earlier

AVOID ALAMO! Don't rent here. You pick up a car in a dark garage. In my case the car was wet and no any marks were visible. I stopped at the very first gas station and noticed the marks on the front door, made some pictures. I was pretty sure that the marks were reported already. However at the return they charged me for the repair and nobody cares about my pictures. Customer Service? They have NONE. Nobody replies to the emails. Nobody return your calls. They basically don't care about you. AT the final bill they also overcharged me for the service that I did not order at all. There is no way you can get money back. Never ever rent a car in Alamo.

Midway Airport 10/12/19. Had a prepaid reservation. They had no cars. Nothing. Had many people waiting for hours and didn't care. Stuck with no options. I asked to get my money back and call Uber and the stupid agent said "I ain't got yo money and I can't make cars show up" So distressing for all and Alamo didn't care.

Snow tires are required in British Columbia as of October 1. Alamo at Calgary International Airport would only comply with the request with additional payment of $15 per tire per day. This is simply outrageous since BC is the neighbouring province. I was able to rent a car from Enterprise with snow tires at no additional cost. Furthermore, it is already snowing in Calgary today and it is not the first snowfall for this fall! Alamo should be more accommodating if they want business and not get stuck on provincial requirements which recommend December 1 as the date for snow tires.

We had a very bad experience with Alamo LAX. Seems that nobody in the company had the knowledge on how their system works neither was trying to help to solve our issue. We wanted to extend our car and change the return location, we had 3 different information given on the phone and had to come to the office to make a change. When arrived we spend 3h with no result.

I rented a car from Alamo for the first time in San Antonio Texas for a business trip and was greeted by a friendly agent who met me several feet in front of the car, walked with me and loaded my suitcase in the trunk. Take note, this is where the scam starts as he distracted me from looking at the car and never offered to inspect the car for damages prior to leaving. Upon getting in the car I noticed it was not very clean and once driving I noticed a small vibration in the front end then later realized that the cruise control did not work. As I picked the car up at night and drove it only twice in daylight I never really paid much attention to it. Not that it would have mattered at that point.