Alamo Car Rental Reviews

My family and I just returned from our trip to Puerto Rico after attending my cousin's wedding. The van I rented was infested with cockroaches, we couldn't leave any juice or food unattended in the vehicle because they would all come out of hiding to eat it. They loved my granddaughter's diaper bag and stroller for the snack crumbs. Our trip was too busy to be able to drive back to the airport to switch vehicles so we suffered through it. I told the attendant about it when we turned it in and he didn't looked surprised at all, he took my bill to the office and came back saying that he couldn't give me a discount because I reserved it through Allegiant but he gave me a business card for two free days of rentals....which is probably useless because I rarely travel. Bottom line is that this van needs to be deeply treated to get rid of the roaches.

Recently my family and I rented a Suburban from the Alamo at Denver International Airport. The rental agent, Chappy, was cheerful and chatty while he was looking up our reservation. When he found out that we were there because my mother, who is terminally ill with brain cancer, requested that we all meet one more time in our hometown of Frisco he was so kind and gave us a free upgrade to a new Escalade. The upgrade was amazing but Chappy’s kindness was so much more important. I will definitely rent from Alamo again.

Worst rental company in airport Toronto. Staff is rude and they are try to charge you more if you don’t attention to the invoice. They asking for unnecessary ID such health card and Costco card. Price is too high and service bad. Manager was not experience and not know regulations. I get car from another company cheaper and better car. Not trust to them.

Renting from Alamo on many occasions has always been a disappointment, my car selection is sports and on every reservation I placed I’m told that the vehicle of my choice is not available during pick up. More sports cars are needed.

Alamo is linked to Rentacar.com. When I used this site to book a car with Alamo my credit card was debited immediately. There was no car and l could not reach anyone at Alamo for over 15 hours. When l did l was told "nothing to do with us". Close to impossible to get in touch with Rentacar.com. They still have over $800 of mine and now l need to spend more of my time and energy to reverse the scam. Alamo has no idea of what customer service is. DON'T USE EITHER OF THESE COMPANIES.

We booked our car rental reservation online and used a promo code we found online for our flight from MCI to Knoxville. Went to the counter to pick up our rental car and a guy named Greg waited on us and was very demanding and rude to us. He said we needed to produce a paper coupon to be able to get the discount we had when we booked the reservation. We said we didn't have one and nowhere did it say we would need that and he just said, "Too bad, then you will have to pay full price then" and asked for 2 forms of picture ID and that the credit card had to be in the driver's name also, could not be in anyone else's name!

If I had the money to take this place to court I would. DO NOT I REPEAT DO NOT rent anything from this place. When we first arrived to pick up our vehicle everyone was so friendly and nice, hell even when we returned it things went great. It wasn't until we got home we had been double charged by our card on file for everything we had already paid for at the Alamo Terminal. This place is as shady as it gets. They wait until you're back home in another State to really RIP you off and when you try to contact them you don't get any answers. They will tell you to wait for a call back of 15 minutes and never call.

We'll never rent from Alamo again. If you do be super cautious. We, very unfortunately, lost the key at a park/fishing access in NH. We had a local garage come and unlock since we thought maybe I'd locked the keys inside, but no. They then towed it (at our expense) a mile or so to the garage so it'd be in a safe place. We contacted Alamo twice that day, the next day and at least 4 times after that. We know we're responsible for towing to the nearest service center and a key. For some reason they have NOT picked up the car at the garage 2 weeks later. They've attempted to make several charges on our credit card but haven't said what they're for. Such poor communication, we're terribly frustrated, and worried about what they might do next!

I had an absolutely traumatic experience renting from Alamo. I was renting a car from them and staying in an extremely peaceful and safe area of London (an address which I gave them when booking the car). Yet the day after I brought the car home, I awoke to see the car completely vandalized, windows smashed, bonnet hammered in, but nothing stolen (There was nothing inside). The policeman said another car had been vandalized nearby that morning - I went to check and it was also an Alamo car!! Was this some kind of insurance scam? A disgruntled employee? Either way rest assured I was not provided a replacement car and was charged an obscene amount of money, despite being the victim of what was clearly a targeted attack on Alamo cars in the area. Either way, I will never subject myself to the trauma, fear, and huge economic loss this episode subjected me to, with no car in the end.

Worst car rental experience ever. First off, they don't accept debit cards, and nowhere does it say that in any confirmation emails I received. Moreover, even though my debit card can be run as a credit card, they're system "wasn't set up to do that". So I ended up spending an extra $50 for cabs to and from Alamo. But ok... Finally got the car from Sunday - Thursday. $254 - not too bad for 4 days.

In July of 2019, we went to Florida. After the first part of the vacation was Disney, we picked up an Alamo car for rental from the Disney Car Care Center. Upon arrival, I immediately had a very bad feeling. The entire place looked very shady, which was surprising for Disney. We were also disappointed at the amount of inventory available at this location. Nevertheless, we were given a Hyundai. The plan was to drive to Palm Beach Shores to meet the rest of my family for the 2nd part of our vacation. It was pouring rain at the Disney location. I quickly walked the car to check for any damage or scratches, but it was difficult to see in the rain and the car was black. Upon our arrival in Palm Beach Shores, I picked up my mother and we went to the grocery store to purchase groceries for the week. After that, the car was left in a covered parking garage at the resort location.

We recently had booked and prepaid for a vehicle reservation with Alamo for 2 days. Unfortunately, our flight was cancelled the day of travel. Alamo in their infinite wisdom, has a 24 hour cancellation policy. Thus if you cancel within that time frame you are hit with a $50 fee. I called directly to assess if there was an out for this reason and there is not. Summary, I have no way to get to our destination to use the car and am out $50. Do read the fine print prior to booking and I would recommend never using Alamo.

I was left stranded with no car by Dollar Car Rental. I went to the National/Alamo counter at PIE and Tisha (Trish?) did an outstanding job at hooking me up. Beyond a better vehicle than I would have had at Dollar I paid less! I was frustrated with my poor experience at Dollar but Tisha really made up for it. She was so professional and friendly and had us on our way quickly in a beautiful vehicle. Thank you Tisha for a great experience!

When returning the car, the attendant noticed a plastic skirt under the bumper that appeared to be loose. He reached down and snapped it back into place. He then said he would have to report this as damage to the vehicle. Alamo has not responded to my inquiries and dispute about this. They only want to know the insurance company they can bill.

I called Customer service after I noticed that I put the wrong time. They told me with 24 hours that they couldn't change the time from 6 pm to 3 pm. WOW, For weeks now everybody that calls me tells me it too bad and they will charge me 50.00 if I cancel my reservation. I can't believe that this is what this world has come to. I will never do business with Alamo Car rental again..

Alamo has over charged me of amount $842.70, I have call them and reference no of the call is ** @augusto and I have explain everything and they have overcharged my card amount of $842.70. If this amount don’t be refunded to my credit card the soonest this means Alamo company is cheating on the customer and this is the way for them to make More money. I had been advise that the charges will be $579.00 which I have agree and on the last day I went to Alamo office at Union Square at 6.15pm and they was already closed when I call the call Sentra they say to return the next working day which I say okie and they say we can also Return it at the airport and they will be charged of $38.00 which I have agree on it and they have also Email me the bill.

In 2018 I rented from Alamo. I was quoted price for rental. When I returned car, the bill they handed me was $1800+ which was $1500 more than I was quoted. I waited patiently in line while the staff called management & resolved issue. I paid total of $346. They stated person who quoted me was in error & no longer with the company. I graciously thanked them & left. One year later I received bill stating I owe them $600+. They are trying to tell me there was a 3rd party involved because I made my reservation via the airline when I made my flight reservation & that's why it took them one year to contact me. It seems if they make an error & say they fixed it that they will come back a year later & charge you so beware.

Rented a car and had no incidents that would cause damage while under my control. Weeks after returning I received a damage recovery letter for damage that would of been seen easily upon returning by myself and person receiving car. I have called 3 times and written 2 emails with no response. In addition, received a report for fuel charges of $39 and report stated fuel tank at 3/4 full. Funny thing is I filled up the tank right before returning. Do not rent from this company! Check online for many similar complaints.

The experience was great and I would be more than happy to use the service again and recommend to friends and family. The value for the rental was great. The staff was very professional, helpful and friendly.

Wanted to my sick granddaughter, I rent a car from them at JFK in May, pay insurance and all. The windshield cracked by accident. They kept my deposit, without explanation. I was promise a callback, none. I finally gave up.

Do not rent a car thru Alamo. We rented an extra large SUV for a 2 week road trip. Upon arrival at 11:50 pm an agent became available and he said, “Sorry I can’t help you, my shift ends at midnight!” Then they did not have the size vehicle we ordered so we could barely fit all our gear and 5 people into the vehicle that was available. Then 4 days into the trip there was a slow leak in one of the tires. I spent 2-3 days on the phone with roadside assistance, visiting different Alamo rental counters and Alamo Customer Service. We, ourselves, had the tire fixed. In all the discussions I shared our disappointment in their service and our disappointment with their inability to get us the size car we ordered.

Used search function in GMail for "rental car" and found Hotmail SUV car rental ad linking me to Alamo at Cleveland Hopkins airport for great price, fast pickup. It was easy to do online check-in and they didn't try to tack on any extras.

They let me do the reservation, let me show up at the rental place and then tell me that I cannot rent the car because my address cannot be verified. Then they say they will not charge me. When I get home I see the charge and when I call to ask for explanation they say that they charged me because I did not pick up the car.

I called Alamo to redeem my Frontier Airlines miles after seeing that they were a Frontier Airlines partner. I explained that I wanted to use 18,000 Frontier miles to book a 3 day car rental as advertised on Frontier's website. The customer service representative told me it was taken care of. When I called the night before to confirm details because I got a check in email from Alamo saying I owed $200 at the counter, they told me there was no voucher received from Frontier and I had to go through Frontier Airlines. This was not told to me by the customer service representative over a month ago.

Car rental setup with Alamo June 22, 2019-June 25, 2019. We paid and was sent out the door to pick our vehicle. Upon pickup, day 1, our vehicle kept pumping exhaust fumes inside the vehicle. Day 2, called Alamo, returned/exchange vehicle. Manager Bobby at Alamo-Memphis Airport assisted us very kindly. He told us we have already pre-paid for our vehicle and directed us to park the car in the drop-off lane upon return (4AM on June 25, 2019) and drop the keys into the drop off box; and for the troubles we didn't need to fill the tank with gas upon return.

Be very careful renting from Alamo at the Asheville airport. Arrive late at night in late May and picked up my vehicle which was suppose to be an economy car and to my surprise it was a Ram Truck. I inspected it, no damage. This vehicle was way too big for my liking, so I drove it over to the airport Holiday Inn where I was staying, stayed the night and in the morning called Alamo and asked if I could exchange the truck for a smaller car and they were fine. Returned the vehicle to an employee named Scottie, we both inspected the car and then he told me to go to the counter and tell them that Scottie said the vehicle was clear and get another car. He gave me no paperwork in the exchange. Got another car.

We rent a car in Copenhagen airport from 2019 May 11 to 18. Rent a car with full insurance, mechanical drive. Rentalcars.com reserve money from my account. When we arrive to take car first surprise that they don't have car with mechanical drive, only automatic (surprise No1!). Ok we take automatic (I never drive automatic, and take a very big stress). On second day we found in car the keys from other car. On 3 or 4th day someone call from Alamo company and they speak only in Denmark language! I'm glad what my sister who live in Denmark was closed to me and she talk with Alamo. They asked about car that we drive registration number! They get us car and don't know which, they don't tagged public number for themselves (surprise number 2!).

We flew into Newark with a layover in Seattle. Called Alamo to make a reservation. Advised the rep our plane was late & he assured us no problem. “Your car will be waiting for you.” Arrival we were told no reservation. No more cars. Airport rep was not helpful. I’m disabled and it’s the middle of the night.

I had booked a car for 2 days using my Citi Thankyou points, and the cost was about $152. In the counter I had explicitly said I have my own insurance. The clerk told me the rental charge will be $151.8 for 2 days which I agreed to, thinking the thankyou points will cover that because that amount was same as the rental charge. What I didn't realized was that the clerk applied all available insurance options under the sun, and that added to $151.8. I only realized this when I got the bill during car return, but by then it was too late. I disputed this to my credit card but they sided with Alamo because I did sign the papers. Reading from other reviews, looks like this is common because the clerks get commission. Never renting with Alamo again.

I rented a vehicle May 2019. They charged us for additional ins upon pick up Even though we have full coverage! I did get that refunded. 2 weeks after I was home I got a call from Alamo saying I damaged the van and were responsible, knowing that I hadn't, I have disputed it time and time again to the many people they have transferred me to, but no one can seem to show me proof that there was no scratch on it when I picked it up. And of course they didn't do a walk around when I picked it up, just pointed us in to the van and said the keys are in it. But did a walk around when I dropped it off, but nothing was noted about a scratch! Note to self always make them do a walk around and take pictures yourself.

This was my first and last experience with Alamo and I have rented from others like Enterprise and Hertz. I paid 40 bucks a day for a tiny Accent. It ran fine, so there is the silver lining. It turned me off that the car was not cleaned inside. There were layers of thin dirt and dust sitting on the dashboards and there were spots of brown gunk all over the side door panels. They got the most they could out of me for the worst vehicle. Maybe they thought I would upgrade when I saw it because they were pushy salespeople too. I was headed to a funeral so I had no time to change to a different company at the airport. All the other companies I have rented from had better cars for less money so go with one of them.

When I picked up my car, it was later at night. I was given no paperwork to do a pre-check for damage. The car lot had very poor lighting but I didn't notice any damage when I approached it. When I returned the car, they of course found damage on the front grill. I told them the situation and that this did not happen while I had it. The person handling the return said that there would be no issues with it and that I would not be charged for it.

My family and I were on our way to Sedona, AZ and flew to Phoenix, AZ on an early morning flight from Chicago. At the Phoenix airport we were excited to pick out the perfect rental car from Alamo for my parent's first vacation since my Mom's retirement. We had planned this trip over 2+ years ago and had been looking forward to it for a very long time. We chose a new black Chrysler Pacifica with only 12K miles - we were thrilled to be hitting the road and on our way to Sedona.

I will never rent a car from Alamo again. NEVER! they charged me way above than I expected. So many hidden fees. I wonder why there were on me and other guy in line at their counter at Louisville SDF airport and long lines at the counters of other renters. I got my lesson, and me and friends will use others from now on. I was given a car that I didn't signed up for and yet made pay for the same price.

Since we come to FL on holidays, we always rent our SUV at Alamo. Never had any issues. Cars are like new and hardly any miles. Clean and nice to drive. In Europe, it is most of the time the opposite with European companies. Both at MCO as well as at MIA staff is very friendly and helpful. Kudos to Alamo!

I rent a car from this location and returned safely. After a while I was connected for a loss on the car, totally impossible. Though the damage was recorded on file after my returning mileage, they did not care about my objections. They forced me to pay $1,200+ for a loss probably happened during car wash or parking after my return. I can barely claim with clues that the damage report is at least one mile after my return and at least 3 days after my return. I am still trying to avoid paying this loss caused by someone else which I do not know. They sent me a loss payment request full of conflicts and false information.

We reserved our rental van we needed through Alamo to get from the Indianapolis airport to my in-laws just outside of Louisville, Kentucky. We picked the van up on a Sunday afternoon and dropped off on a Monday morning. We reserved the rental van a week in advance for a stated $74.50. Nowhere on our reservation was anything stated about paying additional amounts for dropping off at a separate location. We thought we were free and clear as long as we returned the van by the time stated in the condition in which we rented full of gas.

I went on a trip with my wife and kids to Miami for a Disney Cruise, and our flight home was the next day in Orlando. I have booked a rental at Alamo from Costco travel ahead of time for a 1 day rental. Pickup Friday (May 3th 2019) morning at 9 am in Miami downtown and return 4 am at Orlando Airport next day (Saturday, May 4th 2019). Arrived a bit late for the pickup cause our Cruise took longer than expected to let us off, but no issue there. Got there and spoke to the agent about my rental, they said the car I selected was still available, they will bring it right up. 15mins later, they brought a Nissan Altima (different than what I picked). Told me, this car was an upgrade since its "full" car bigger than the one I picked. Whatever, I was in a rush; Agent didn't do a walk around. So I did it myself; found nothing noticeable regarding damage, other the trunk wasn't working with the key they gave me.

Upon returning our rental car we encountered Tameka an Alamo employee. Tameka accused us of damaging the car, tried to march us around the garage from agent to agent to only find that the car had been previously damaged. The car should have been available to rent. When we asked Tameka where should was taking us- she refused to respond. Asked her name- she refused to respond. Asked her to speak up so we could hear her- she refused to respond. We asked her for our receipt- she refused to respond. All this hostile treatment from Tameka when we didn’t even damage the car. Horrendous experience. Won’t rent from Alamo at New Orleans Intl Airport again! No apology- No acknowledgment.

As a travel agent, I often hear about rental nightmares. They were out of the car that we had reserved. They upgraded us (at no charge) and were friendly and polite, making up for the error. We chatted while we waited for the paperwork to get settled and the desk employee walked us to our car, apologizing for the delay and the mistake. He went beyond the normal and made us feel like our rental mattered. Thank you, Grand Rapids!!

Worst experience of my life! I never take the coverage through the company, because honestly who doesn't take better care of a rental than you do your own vehicle. So we fly into ATL and at the car rental wing they have kiosks to get your rental contract. Got our contract. Note, nowhere in the check-in process does it state anything about a walk around. We then go out to the parking garage to get our vehicle. We are stopped by a worker who looks at our contract and says we can pick any pickup truck in this isle and the keys are in it. All vehicles are backed into the space. (This agent also did not say anything about doing a walk around).

First I NEVER take their expensive insurance because it’s highway robbery. The intake person at the Cleveland Airport was determined for there to be a problem when I returned the vehicle. He asked me to look at the two tone paint. “Do you see this? The paint is different colors!” I said I don’t see anything. Then he said “well the grill seems lose like it’s been replaced.” I said ok thinking why is asking me that? He stated that there was no damage, scratch or dent to the vehicle but he was going to report it as a Change in Condition so it can be investigated. I was so pissed I canceled my other car rental and went to Avis.

By far the worst experience I have had with a rental company. I've had a problem because the vehicle was towed and they won't release it to me. I spoke to at least 10 different people from the corporate office, out of whom nobody seemed to know anything or what has to be done. I called the local office at the Seattle airport at 4-5 in the afternoon on a Friday, many times, and no one answered or returned my calls. I spoke to their manager at the airport on the day I was catching my flight home and he give me a business card with his name and a number and an extension - the only thing that the number on the card was them, main office number and option to put an extension. So a week later I still don't have a final bill or receipt. For all I know they could have kept the vehicle at the towing place for more than a week and then charge me for it. Their customer service is "non-existing"! I knew I should go with Budget as usual!

We flew into Las Vegas on 4/29/19 with a pre-paid package "Air & Auto Rental" through our carrier 'Sun Country' airlines for confirmed 5 days rental of RAV4 or similar mid-sized 4X4 SUV with navigation. Our destination was the Grand Canyon. Arriving at the Vegas rental counter, Marge was extremely accommodating and handled our transaction smoothly. Everything soon went south.

Rented a car in Buffalo from a dark parking garage. No one inspected the car with me so I ASSUMED it was good to go. Mind you this car that I put my luggage in was 8 inches off the bumper it was parked in front of it was backed into the spot as all of these cars are. Lot of the story short I didn’t realize until I got to Rochester late, that’s a bumper was dented/dinged. I didn’t think anything of it because no one said anything. I’ve rented cars before that had scratches or dents.

I reserved a car through CarRentals.com for Friday April 26th at 6:30PM in the Punta Cana office of Alamo. We arrived there at 6:40PM and the office was closed. The closing hour stated in the door hours of operation was 7:00PM. No one was there at 6:40 PM. On Saturday April 27th we went to pick up the car and the lady at the desk said there were no cars available. I told her we had a reservation and she said that reservations through CarRentals.com were not guaranteed and there were no cars. I asked her when could we have a car and she said that they could not guarantee a car.

Alamo had a solid deal via Costco; a smooth check-in; an upgraded auto; and a very friendly attendant. The check in and check out stations were right at the airport next to Avis, Hertz, etc. The car performed as expected.

Had a reservation with Alamo. Get there to pick up car. Tell me I am on a do not rent list. I ask why as I rent cars all the time. We don’t know. Who does? We don’t know. Customer Service, no answer. Does make sense, but no one can tell me why? Never had any accidents, issues, problems before so don’t understand. Customer Service needs to be overhauled. Even the guy at the counter could not get anyone.

Stay away from this car rental!!! It's a trap! It happened April 21, 2019 at 9:54 AM and April 22, 2019 at 10:11 AM. We were visiting Toronto and decided to rent a car on our way to Niagara. On the website we purchased full protection of $84.00 for peace of mind and hassle free, however, while getting the car the guy named ICOR asked us to pay additional $28 for whatever charges he was saying. We decided just to pay the amount for us not to ruin our vacation.

First, I only rented from Alamo because they listed a VW Jetta and I love my VW. But when I got to Orlando, apparently not a single VW in their entire lot as I was very clear that is what I wanted to agent. Then, without asking me, he “upgraded” me to a full size car. If he really wanted to upgrade me, he could have made it mid-size SUV. But he did not ask in any case. Then he tells me Costco purchasers get special $2.66 on gas, did I want it. Sure I did. But it was no Costco special at all, that was a sales tactic.

Made reservations online and then called Alamo directly asking third party liability insurance. I was told system is down. Check back later. Called two more times when the rep told Me that I cannot buy this online but will be added when I am picking my vehicle. I was told cost is around 8$ a day. To my surprise it was 14$, Vehicle I requested was not Available. They wanted me to pick a full size SUV. I refused since gas in California is almost 5$ a Gallon. Waited for over thirty minutes with kids after six hours of flight when they finally Got me a small SUV.

Just rented from Alamo in Austin, TX. Much cheaper than others but, possibly as a result of price, much busier. It took longer than with others to get the rental. Car was not washed well - back dirty. But the car ran o.k. And there was no hassle with getting out or returning.

I rented a mid size SUV from Alamo. I thought I was getting a Rav 4 but they substituted it with a Ford Escape when I picked it up. Only had 21k miles. On day two the car gave me an overheating alarm. I was 50 miles from Alamo at the time. Drove the car back and switched to a Nissan Rogue. Much better car with only 7k miles. Although Alamo apologized for my inconvenience that’s all they did. They should have given me a free upgrade or a tank of gas for my troubles. I had to drive about 100 miles out of my way to return the car. Not great customer service.

Rented a mid-sized car from Alamo through Costco recently. The car was available at the Costco rate although they had other cars including BMWs and Mustangs but at double the price. Had to say no three times to potential upgrades but understand they have an incentive to get you to upgrade. Put less than 400 miles on the car for the week but the car ran well and was clean.

If I could give Alamo a minus 10 rating, I would. I would strongly suggest that if you are going to rent from Alamo, National or Enterprise (they are owned apparently by the same company) that you read the reviews carefully before renting. My cousin and I rented a car in early September '18. We returned the car with a full tank and NO DAMAGE. 3 weeks later we received a letter saying that there were 13 places of damage on the car (including a damaged roof rack! It was a convertible and there was NO roof rack). We both called people and agencies from the airport itself to Washington D.C. A bill arrived with the promise of a collection agency... $1,075. After months of sleepless nights and frustrating phone calls and absolutely no one to help us, we paid the $1,075. That's a lot of money for something we didn't do. This seems to be "business as usual" for Alamo. READ THE REVIEWS!!! Renter Beware!!!

Got a great deal on a full size SUV rental from Alamo on my trip to Michigan last month. No matter who you rent from make sure you sign up for their loyalty program, if they have one. Alamo automatically takes 5% off for their loyal customers. Alamo’s customer service is fabulous!

Rented our last car from Alamo on Kauai. The car was not in the best of shape and was the first time at any car rental agency that I had to report dings before leaving with the car. It also had an emergency latch inside the trunk that rattled.

When I went to pick up my car, I was asked about the extended policy and I said no because I already purchased it online. He stated I didn’t but I showed him. He said that insurance policy didn’t cover the car. I still said no. When I checked into my hotel, I noticed the guy sneaked it in on me. Alamo is a rip-off. What Dirt Bag company.

Always had great service until last time at Alamo. They are great about upgrading you if on last flight. But last time they tagged on an outrageous fee that was not the normal taxes. It was very unexpected.

We booked with Alamo Car Rental through Costco. We shopped around and Costco had the best rates. We were given a 2019 Chevy Impala with only 70 some miles. This was an upgrade and we didn't even have to ask for one. This is the third or fourth time we have used Costco for a rental car.

I find that the Alamo car rental return persons and its reporting of lost items procedure to be very very very DISHONEST. On two occasions I accidentally left items in their cars and realized within 30 minutes of leaving their return area. I immediately called back and was told that the items each time were not there. The first time was a portable battery pack that was in the middle console of the vehicle I was driving. The second time was recently in March 2019. I left a brand new leather jacket in the vehicle and called back immediately, only to be told the jacket was not in the vehicle. VERY DISHONEST WORKERS IN THE RENTAL RETURN AREAS. The bad thing is these incidents were in two different states. It tells you what is happening in Alamo. They have to do better!!!

I recently rented a car from Alamo and when I returned the vehicle they overcharged 62 extra dollars for absolutely no reason. After contacting the rental site on West Kennedy trying to resolve this issue they were of no assistance. The manager Al kept telling me what he had in his computer. After I told him I have the original receipt he was very rude and unwilling to help ... DO NOT USE THEIR SERVICE. THEY ARE RIP OFFS.

Good service, car was clean and ready to go and they offered me a significant discount on an upgraded car since they had a bunch on hand. Check in when done was fast and with courtesy even with all the construction at the airport return area.

For the safety of you and any passengers rent elsewhere because Alamo at the Phoenix Sky Harbor Airport is negligent. About 600 miles into solo desert road trip I scrolled through the onboard computer and saw the tire pressure in all four tires was at 48 psi instead of 33 psi. I was horrified and hoped it was an error since I had been driving in storms the previous night and was currently in the middle of nowhere. I bought a tire gauge as soon as I could find one and, nope, they were all dangerously overinflated. Much less important but certainly annoying was the car also came with zero windshield washing fluid. Something is definitely wrong with their service department.

I had reserved a car with Alamo through Priceline. I was picking it up at Denver International airport. I got on the shuttle bus and the woman bus driver was immediately rude to me, inferring that I was stupid because I didn't understand where she wanted me to put my skis and she had to get out of her seat to show me... "Oh my god!" At the reservation desk, the clerk kept trying to get me to upgrade from the $200 car I reserved to a $600 car.

Reserved a car in advance and had it paid for in advance. When we tried to pick up car got a lot of runaround trying very hard to pressure us into upgrading then tried to add another driver and was told it would be $12 a day extra which is ridiculous. Anyway but then after we got the car finally and left. Looked at the paperwork she gave us and there was additional charges of over $300 on top of the $12 a day. I complained when we took car back and girl said she would give us a $30 credit (Big Deal) and she would have a rep call me. When they called gave me some story about the extra $300 was an airport charge and they had no control over it. After arguing for a while he finally said best he could do was give me the $30 credit but shouldn't even do that. It's been a week and still have not seen the credit. Would never rent from them again.

This topic is just to warn this community about the car rental company ALAMO (especially Puerto Montt airport's agency). What to say about it (there's much!)... Even if you booked a car online the price and the disponibility can be changed at the desk. Poor service and very disagreeable employees (we made rewrite the contract 3 times because of the many mistakes made by the employee) who doesn't make any effort to understand you even if your Spanish is quite understandable (making fun of the customer as well...). After a damage during a night (windshield wipers broken and antenna stolen) we were charged 4 time the market's price without any explanation or written proof. After 4 month of emailings with the "Customer Service" still no answer. And that's only the "highlights" of our very unpleasant (and very expensive!) experience with ALAMO. Pathetic! Be aware and avoid those scammers! Have a nice trip anyway. ;)

Alamo left us stranded at Honolulu Airport along with three other families. They claimed they were having problems with their shuttle and would remain open until they picked us all up. Almost one hour later now 1 am they never came and had closed! We found one rental car company that was still open and had to spend an extra $250.00 to rent a vehicle from Hertz. Don’t ever book with Alamo unless you want to spend your vacation in the airport!

My fiancé sister rented a car from this company, when she went to pick up the car, they told her she needs to bring her flight ticket even though she showed them her ID and her American Express credit card and told her to cancel her reservation. When she told me that, I told her this is not right, and I told her I will rent the same car and I did. When I went to pick up the car they ask me for my ID and asked me how am gonna pay, I told them credit of course. I noticed that they are hiding something, so I told them, "What’s wrong," they told me that I didn’t pass. I surprised and said "Pass what??" And they told me that the company has a new system. Once they put the address and the name it’s gonna be up to the system. And they refused to give me the real reason especially after I told them what’s happen with my fiancé sister, till now I don’t know why they didn’t give the car for both of us. Bad customer services, bad company

Arbitrary, illogical, inflexible, uncommercial and with absolute disregard for the inconvenience caused at the 11th hour - a disgrace to customer service!!! We had a trip to Bath booked for some weeks; planning to pick up a car from this provider at Heathrow airport at 8 am on Sunday 27/1 (ie, leaving home at 6 am). Payment had been taken from my credit card, all arrangements had been locked in and I had reviewed the applicable T&Cs which suggested that my UK address would need to be verified upon pickup. Having been in the country for around 3 months, and subleasing (ie, not having any bills in my name), even though I brought an original of my sublease and utility bills in the name of my sublessor (such that it was clear that I did in fact, legally, live at this address) I foresaw that there may be issues verifying my address.

I believe after doing research that this company and locations regularly participate in insurance fraud as I have seen multiple other renters with the same story as ours! In July of 2018 my husband rented a truck in order to pick up some items from our storage unit. We had the truck for a one day rental and checked it back in at the airport.

I rented a car for a day and a half with no damages and returned it with no damages. I took that car back to the airport where I rented it from and I was asked did I want my invoice emailed to me and I said yes. Sorry company never emailed me my invoice and they never checked in the car. Then two weeks later they sent me a letter saying that there were damages on the car. If it was why would you wait two weeks later to say that. Then who else did they rent that car out too within those two weeks. So I call the customer service line to speak with someone about the letter and they stated that I would hear back from the loss prevention manager within 2 weeks and I never heard anything from the manager.

On Expedia, we had a car booked for $800 for six days when an ad from Alamo came up promising a much cheaper price. As a result, we canceled the previous booking only to be told that Alamo’s website had been glitching and the car we booked was falsely advertised and not available. Since the original car we booked was no longer available, Alamo’s incompetence resulted in an extra $300 being spent on this holiday. No help or compensation was given for this error and we are extremely unimpressed. This is disappointing and unacceptable in a company. Do not trust Alamo - go somewhere else and save your time and money. Expedia, however, was helpful and offered us a voucher since this was booked through their website.

Hi, I booked a car through Opodo/Rental Cars/Alamo. Alamo is represented in Saint-Denis by Enterprise. I booked a Renault Clio/or similar and was given a Dacia. According to them it's in the same group... Well not in my book... Sharp practice. Then charged 30 Euro to clean sand from the floor. The inspection for body damage took an age, the guy seemed disappointed to find no scratches so he looked again. I will book direct with Hertz next time.

Don't use Alamo car rental! It is a horrible company! We made a reservation with them to rent a car for one week and when we went to pick up the vehicle at the airport in Cancun, they just told us, shamelessly, that they do not respect reservations in high season. DO NOT use this company - they are horrible.

After a flight from Italy, and with all my approved, printed documents on hand, I presented my USA driver's license and the trouble began. I live in Italy. My last USA residency confused the desk worker as they were simply disturbed I lived in Italy presently. This despite having numerous documents, all valid, from both countries. They said I couldn't have a car unless I paid $600 in insurance. All of this news was never mentioned in all of my printed receipts and paperwork guaranteeing me my vehicle, weeks prior.

I have reserved a car via expedia.com and as I arrived at the agency to pick It up the Guy told me they had no cars available. There were at least three other people on the queue who I assume must have gone through the Same problem. Do not recommend Alamo/Expedia.

Rented a car to pick up in Central America with carrental.com with coverage and everything. When I arrive to airport Alamo tell me they don’t accept insurance from them and my rental will cost me 1,500 for the month when the rental with the third party was costing me with insurance less than half of that. Rental people were rude and nasty,. Did not care to give me any options or plans. Pretty much go somewhere else and that was it. The rental insurance in this country is ridiculous and think I’m making payment for the car. 1500 for a month rental is impossible. No country is that high. They are highway robbery. Never again.

Returned a one way rental to the Alamo w 44th location. The vehicle wouldn't fit in their garage but I was instructed by Alamo customer service to leave at the location. The manager TRAVON ** assured me he would take care of the issue. A few weeks later I'm charged with a parking ticket the vehicle received the day after I returned it. TRAVON didn't check the vehicle in till the next day and lied about the time I returned it. Blatant fraud and I'm left on the hook for $129. Alamo won't refund me because TRAVON ** provided a FALSE time of return. STAY AWAY FROM ALAMO, WORST CUSTOMER SERVICE EVER.

After a very long day and canceled flights, we decided to rent a car and drive home. Their staff was courteous and helpful at 11:30 at night. Especially the lot attendant. He gave us directions and offered us a bottle of water. Good price, easy pickup.

Rented an Alamo car in Florida for a week long vacation costing 150.00 which was very reasonable rate. Unfortunately my vacation was cut very short when my husband became seriously ill and required hospitalization for the entire week and was not able to fly home on discharge. Our option was to take two days and drive home which required me to add two days to my rental and a drop off fee. Alamo charged me over 900.00 for this change and had no sympathy for our situation. This was outrageous. Every other company I dealt with was so understanding and went out of their way to accommodate us in this stressful time EXCEPT Alamo. Will never rent from them again and will spread the word by mouth and social media.

I wish to alert the public at large that ALAMO Car Rental at Las Americas Airport, in Santo Domingo, Dominican Republic offers to rent a car for $54:86 for four days. Their offer was cleverly put together with a picture of a little car. When we went to pick up the car, the price rose up to three hundred and change US dollars. When we questioned their representatives, they attempted to justify the price increase with tax and other rental car jargons. The point is this: they should have clearly stated how much they required for four days instead of using deception to lure customers and especially with the little car which fits seemingly the low price. Simply put, these folks are simply dishonest. It is worthy to note that two of the girls that attended to us apparently were not pleased to be a partakers of this disingenuous act. Folks be aware. We ended up paying $190.00. That should have been the proper information from the beginning.

Concluding a week's vacation in Yellowstone, my first stop at the airport was to return my Alamo rental car. My wife carried the keys into the counter to turn them in and close the transaction while I remained with the car. The attendant refused to have a joint turn-in inspection and furthermore threatened a nearly $300 fee for a broken keyring (basically a zip-tie). A few weeks later I received a claim that the vehicle was damaged (cracked windshield). The charge for repair would be in excess of $430 including 2 days rental loss and $50 administrative fees.

We are disgusted. Every other company that we rent with allows the spouse to drive. So here we are in the airport, I am with the kids getting luggage while my husband rents a car, and the Alamo folks are insisting that I can't drive unless I also come to the rental counter (a mile away). Ridiculous policy!!! I'll go back to renting with a normal company.

A month after the car rental, the entire amount of the deposit was written off my card. After numerous complaints and appeals to Alamo and to my bank, the sum was returned. I did not see any grounds for writing off, pleading guilty and apologies. Nevermore!

I reserved a car thru Priceline with Alamo for a trip to go to my mom's funeral in another state. After my flight I go to the counter to pick up my rental car only to be told I have an old debt with Enterprise and they couldn't rent to me. I filed bankruptcy so there is no debt, but I'm now on a permanent do not rent with Alamo, National, and Enterprise.

We had reserved your services at SDQ (Santo Domingo, Dominican Republic) to be picked up at the this international airport. As we were ready to pick up the vehicle we were told that they had no vehicle available. This caused us tremendous burden that we had to select another car service rental that cost us ($689) more than your company offered us. A company so well known, for this experience I'll not recommend anyone to utilized your company for not overseeing your inventory or your sub services for their lack of services for us the travelers. :(

Mercy the manager and the ladies are the best at Alamo Car Rental. Thank you for excellent service. I was in and out in ten minutes. They were all professionals. Thank you... Thank you. Hertz reminds me of the yellow cabs. They never thought Uber, Lyft or Juno would make it affordable. Hertz needs say are for ** business only. They also need to inform men like Dalmane that sexual harassment lawsuits apply to gay.

I traveled to Atlanta Oct 26 - Nov 1. I had reserved an economy car ahead of my trip. Upon my arrival to pick up the rental car the lady at the counter asked me how many people might be in the car with me at any given time and I told her possibly 3-4. She proceeded to tell me that I might want to upgrade, otherwise I'd be stuck with a Smart Car. I said that I was surprised they even rented Smart Cars due to their incredibly small size. She said. "Oh yeah they do." She told me I could upgrade to a larger mid size, never mentioning an upgrade to a compact. I upgraded and ended up paying over $100 more. I have since contacted Alamo and I was assured that they do not rent Smart cars. I was scammed, manipulated, and lied to. I'm 64 yo and had traveled alone. BEWARE. Alamo is a huge headache and ripoff!

I am 78 years old and legally blind. My wife (who must do my reading and driving for us) is a foreign national who speaks and understands little English. We recently flew to Kansas City. We got a pre-flight car rental reservation (through the airline) at Alamo for $67.00, plus we opted for a gas tank refill ($42.00) at the counter. We returned the car well before the end of the reserved period.

I attended a 4-day medical conference in Orlando from Oct 4-7, 2018. Rented a car for the period. I don't usually rent from Alamo but decided to give it a try as they had the best price. On arrival at the airport I was directed to their rental parking area and met their agent who told us to pick any car form a particular section. We chose the nearest car. Alamo agent did not even do a walk-around the car to ensure that no previous nicks or dents were on the car. No documentation at all. The car was parked at the hotel for the entire time except for a short trip to Whole Foods and the mileage can vouch for that. On returning the car, the agent said that I hit the car and liable for damage and they sent me a bill for almost $800.00!!! Total ripoff.

This company is literally the worst! In March of this year I booked a reservation through Hotwire for a 7 passenger car at Alamo. I show up to pick up the car and after almost 45 minutes after my reservation time they say they don’t have a car that size and offer a 6 passenger. I attempt to make it work since it was a holiday weekend and we were traveling out of town. I get home and it just doesn’t work so I immediately call their corporate office, explain the situation and am told they can’t assist since I booked through Hotwire. I call Hotwire and they say return the car the car, they’ll refund me. Hotwire of course issues a refund immediately after the car is returned all taking place in less than 2 hours (a majority of that time was spent talking to Corporate and Hotwire).

We rented a car from the Warwick, R.I., location on Oct. 11. We returned the vehicle on Oct. 14. The next day I noticed that my glasses were missing and presume I left them in the vehicle. I filed 2 reports about the glasses and spoke to a CSR. In all 3 instances the company said I would hear back from them within a few days. NEVER HEARD A DAMNED WORD FROM THE COMPANY.

Zero Stars. I have traveled worldwide and this was the worst rental car experience I've ever had. They upcharge you when you get there and I was made to pay full price upon checking out the vehicle. Due to a family emergency I returned the vehicle one day early and not only did they not refund me but they overcharged me from what I had originally signed for. They are nothing short of thieves and their customer service is lackluster at best. They promised me a refund several times over the phone and then emailed me back-and-forth only to say that they decided they were charging me for the day I didn't have the vehicle. Disgusting and horrible. Do not rent a vehicle from this location. Stay away. Run. Worst car rental company on Earth in Cancun.

Trip to Albuquerque we reserved a car with Alamo Car Rental at Albuquerque Airport. There was a problem with reservation and the representatives at the counter were less than helpful. Of course I was little upset that there was an issue and there was no help from the representative other than telling us to step out of line and resolve the issue ourselves. They proceeded to Cancel our reservations and were not helpful in any other way than to call security because I was upset that the reservation was canceled without any help from those representatives. Was a very bad start to what was expected to be a great trip To Albuquerque. I will never use Alamo Car Rental for any other future trips.

I rented an SUV from Alamo in Orlando Florida, my husband was told by many agents there wouldn’t be an additional hold/deposit on my card aside from the cost of the rental. I checked my account everyday to make sure no such hold was placed but the day I returned the car the bill was doubled. The next day the correct amount was withdrawal from account but the hold/deposit for the doubled amount stayed on my account for 4 additional days.

I arrived to Miami from Colombia with my lo little daughter and my wife. I had made my reservation 3 months ago and when I went to pick up the car, they told me that my driver's license was expired and because of that they can't not give me a car. My license has no expiration date and they stated that I needed the "new license". What new license? I drive around the world with my license. My sister who lives in the United States offer to rent the car and have me as second driver, they said no because the rate only applies to international drivers. They almost ruined my vacation. I will never even consider Alamo again. Bad attitude, bad service, misleading advertising.

I traveled to Charleston on September 22, 2018 with my daughter and a friend. We wished to put both myself and friend on the record as drivers. We were told that we must pay 11.00 per day for second driver, but if we were married, the second driver is free. I offered to give them my insurance information in case it was an insurance issue. They would not budge. I told them that this was discriminatory - they said it was the rule. I will never use Alamo again. There is no reason to have this rule, for heaven's sake. Note: we are three females, one daughter age 28 and two friends who are early 60s.

THIS WAS AN ABSOLUTE NIGHTMARE. THEY LIE, CHEAT AND STEAL. TRIED TO TAKE OVER $600 FROM ME. DIDN'T DELIVER SERVICE AS discussed or described on website. Lied again when I called them. Very manipulative company. Will take everything they can from you. Feel violated. Wasted 5 hours of my life on the phone and worrying about Alamo.

I Rented a full size car thru the Alamo website for Denver International airport and chose no additional options that require payment. I chose the “skip the line” option. My flight was delayed due to weather for 4 hours so I called and let them know. I was told no problem and they hold reservations for 24 hours. We arrived and took the shuttle to the rental spot. I skipped the long line inside and went straight out to pick my car. First two smelled of smoke and the trunks were too small for our luggage so we chose a Ford Fusion. Did a once over on the car and found several dings/scratches/damages to the car and reported them on the way out.

The woman at the desk refused to give me the rental because she claimed my license was fake! I tried several times to prove it was real but she would not let me talk. Every time I tried to say something she yelled "I will not argue with you!" I even called the police department office and they verified my license is real and valid but she still refused me service! She called me an illegal driver and told me that there is no way she would ever let me drive one of her vehicles. I was so appalled by how she treated me and the things she was saying I finally just asked to get my money back for the 2 days I had reserved and she then tried telling me that I never paid for anything!

On 9/7/18, I was on a flight from Dallas to Kansas City (MCI). I had pre-booked a rental car at MCI. Due to inclement weather, my flight was delayed 8 hours. To make sure that my reservation wasn't cancelled, I called the Alamo at MCI at 10:00 pm and advised them that I was finally about to be leaving Dallas and should arrive before their closing time at 2:00 am. The representative I talked to took my name and information and stated that he would be passing along my situation to the location to make sure no one left before I got there.

First of all, I made our reservation with Alamo online and then I should have known the whole company is a bunch of scam artists. I looked under the sales and deals and got a price and then I decided to look at just the regular pricing, so I opened a new tab and lo and behold the regular price was CHEAPER than the sales and deals. Right then I was thinking “Wow how much more money do they get by people thinking they are getting a better deal in the "sales and deals" link.” I decided to go against my gut and made the reservation anyway, using the pay now and save more!

We booked through Alamo for this past week at Sky Harbor Airport, AZ. We prepaid months ago. We had to leave a day earlier due to Hurricane Florence, as staying another day would have prevented us from getting home for days. We asked for a refund for the day not used, THEY REFUSED BECAUSE WE PREPAID??? I don’t even understand this policy, these were extenuating circumstances. Thank you to Delta Airline for waiving ALL fees in rebooking and luggage fees. I will NEVER USE ALAMO AGAIN, frankly my dear, you suck.

We came in to Knoxville late at night. We drove to our cabin about 1 1/2 hours away. The next day we went to use the SUV and noticed the screen was heavily sun damaged and had a small crack. We tried to sync the phone to the NAV system and the whole screen shattered. Now they're trying to charge us for the damage!

I had reserved a car at Geneva Airport, Switzerland two months in advance of my trip. I reserved a mid-sized SUV, Automatic, VW Tiguan like. When I got to the airport, there were three people at the counter, but only one was helping customers; the others were on the phone and doing paperwork. After a long wait, witnessing the people in front of me get "upgraded at no charge" and then told to wait an hour for the car to be ready, I finally got up. First, the young man asked me if I would like a free upgrade, to which I replied, no thank you. Then, he advised me that they did not have an automatic in the car class I had reserved, so either I could take that class in manual, or I would have to take the free upgrade. The upgrade was to a large SUV minivan, which I did NOT want on Swiss roads in the mountains and in garages. Basically I had no choice for an automatic for 5 people.

Reserved a BMW (!!) to have best and safe travel with the family. Got a car with broken tail light and 2 days later battery died on the highway. Phone calls to the useless team they have there cost me on roaming $150+ and hours of wasted noon-time travel. An annual family trip that was planned for months was ruined. Zero compensation; no apology; and when they repaired for the new battery, they rounded the number down. Poor Alamo, I had to chip in for them few euros at the shop. DO NOT DO Alamo.

I had booked 2 cars under. My pick up was supposed to begin from 1500 hours in the afternoon. My flight was delayed because of some reason and I had to come in at 2000 hours to pick the car. When I reached the pick up at 2000 hours, the reservation was canceled. The personnel there were not ready to listen, understand my issue. We were 8 people traveling on a holiday and this was by far the worst start. My reserved car was given to some other person as the airport personnel at Alamo did not even allow me to do a fresh reservation. Absolutely ridiculous and not acceptable. There was absolutely no communication that the reservation stands canceled if I do not make it by the airport by 1500 hours. Pathetic.

We rented a car from Alamo in Stanford, Florida to drive down to Fort Lauderdale at the end of July. While in Fort Lauderdale we unfortunately locked our keys in the trunk. In the end we had to tow the car to Alamo's counter for a swap since roadside assistance could not get into the trunk. The tow truck was more than 3 hours late despite getting routine text messages that the truck was on the way as scheduled (approx 70-80mins). After spending a whole day trying to resolve the problem, we finally got a replacement and was told by customer service that our stuff locked in the trunk would be put aside with our contract no. for us to pick up. We found out that this was not true.

We rented a car from Alamo at the Geneva, Switzerland airport. Because our credit card offers free car insurance for car rentals, we did not pay for Alamo's own, very expensive insurance. While parked in a parking garage, the car got side-swiped by an unknown car. When we returned the car, the agent took all the information, required a $5000 credit card deposit, and told us that within two weeks we would have a refund for the unused portion of the deposit. Well, that didn't happen. After three weeks of hearing nothing, I contacted Alamo's national/international reservation department. First they sent me to a national claims department, which sent me back to the original Alamo department I started with. Then the agent said she'd send an internal query to the proper office in Switzerland to find out what was going on.

Alamo at Detroit Airport - First car reeked of smoke, obvious no one actually cleaned it. Did not find this out until all luggage was loaded. When returning, the lady who checked us in was rushing us to get out of the car. We left behind a handicapped parking placard. Because of the nature of the item, I tried calling prior to the flight, after the flight and the next day. Got a lot of runaround, and NO ONE is allowed to just call the location (guess that would just be way too simple). Filed on the phone and online for a lost and found item. Was told I will only be contacted if they find it. At this point (two days later) I am assuming it went home in somone's pocket.

I rented a car on December 18th/2016. I rented a Chevrolet Cruze Silver Color. After all this time until now I got the stomach to talk about this negative experience with ALAMO (in Chicago O'Hare). I left a silver cross hanging from the rear view mirror inside the car. I was in the office checking out and closing the deal when I realize that I forgot my cross. I told the Parking Lot Manager, wearing a large black jacket and also I told to the parking guy, in a fluorescent vest, about the situation. They told me that everything will be found and I have not to worry, they will look at that. My wife and I were waiting for more than 1 hour and 30 minutes without any feedback. I spoke with three different representatives in the office but they did anything to resolve the situation.

We rented a car with a GPS from Alamo/Enterprise, managed by Locauto, at the Brindisi airport in Italy, from July 15 to July 28. We drove to Lecce and parked the car for two days. On the third day we drove south to Felline. We saw that the GPS was disoriented and useless. 1. On a multitude of occasions it would direct us to turn down streets that were “no entry” streets. 2. The first night it sent us to the wrong town. The GPS announcing “You have arrived at your destination” we got out to ask where the restaurant was, they said it was in the next town over. They gave us driving directions on how to get there. More than once we were directed to the wrong town.

Hire a car through Expedia on the 20th July from York UK and drop it the next day in Edinburgh. When picked up the car from the train station attempted to call the agent several time to inform him of some minor superficial scratches on the car and the also the rim of one of the wheels. After 5 calls and long hold I did give up, since the scratches seem minor. When drop the car the agent who was inspecting found a minor Damage in the same wheel which obviously wasn’t done by me. The wheel was not original wheel either and was a replaced wheel. Coming home I find that I have been charged an extra $900 on top of the rent which probably is for the 1 wheel replacement. They don’t pick up their phone to answer. Do your research before hiring from them.

Had booked a car for 3 days that included 300km/day. When bill arrived, got charged for 600km additional that we didn't drive. Also were charged for "premium standard" that we were asked to left a car by a parking worker. Awful experience, never again, won't recommend to anybody!

We returned the car earlier. Alamo refused to refund the difference. The customer service was very unprofessional! When I asked to email me the contract, where it says they will not return the money, I was told they don't have it. Do not use this agency!

We have a group of five families from overseas arriving at LAX for self-guided tour for 26 days trip. I booked online 2 SUV and 3 Pickup. Upon arrival, I did a self-check-in and rented a standard SUV for 2500 with limited insurance coverage. My other guests arrived a few hours late, when approaching the front desk, they suggest to upgrade to a premium SUV with full coverage, suddenly the price jumped to from 5500 to 6600 even we all think the cars they rent to my guests are all top brand cars (Infiniti QX80, Ford Explorer etc.). Notes, I am a US travel agent from MN.

I am seeing many complaints. When I went to pick up my car in Phoenix, the agents were kind, helpful, and caring. They gave me excellent directions on how to get to the highway. The man who directed me to the car was a real gentleman who opened the door for me. I heard "please", "Thank you" and "Have a wonderful vacation". I am not sure how many of the reviewers have ever worked behind a counter and have had to serve the public. It is not always easy. The public wants perfection and our world isn't perfect. You need a vehicle, you rent it, you return it in good condition. The end. Yes, they convinced me to upgrade to a full size car, but I am happy that I did. I had a comfortable ride and a lovely vacation.

I decided to rent from Alamo from Priceline for a family reunion in Chattanooga, TN. Alamo destroyed part of my family vacation and caused an amount of stress that I cannot adequately express through this review. They were completely indifferent to my ordeal and have yet to reimbursement for a Lyft ride I was forced to take as a result of their faulty vehicle and incompetence. The following is a description of my ordeal, and a warning to all of you: Alamo roadside assistance offers anything but assistance. They basically left me and my entire family to fend for ourselves and have yet to contact me regarding any of this. I cannot believe how horrific my experience was and how little customer service seems to care. I emailed them regarding this yesterday and still have yet to hear back.

Rented from Alamo Washington DC Airport. Took car couple of days later to Atlantic City. Oil warning light came on - 0%oil! Called several times - they sent a TRUCK to replace. I had to call several times again as I have bad knees & had elderly aunt with us, truck was too high! Girl on phone said I was in NO position to be picky! We PAID to rent an SUV!!! Service is awful!!! I’d never use them again or recommend them!

Upon picking up our 4 day car rental at the Charlotte NC airport, they did not inspect the vehicle with us. They simply pointed us in a direction of cars and said pick one of those, the keys are inside. We picked a Nissan Alton's which upon initial seating, smelled faintly of smoke but it was not until we turned the air on and started moving that it really bothered us. There was visible garbage left in the vehicle, - a pen, a napkin, an itinerary from May (my rental was in July), food between the seats, dust and insects dead on the dashboard. Then the next day, we noticed the under covering of the car was falling off and cockroaches crawling all over the car seats, floors, trunk... It was disgusting. I ended up calling them on the 2nd day but they said they couldn't do much until the rental was finished. Upon returning the vehicle, we did let them know and they ended up refunding the entire amount.

I rented an Alamo car for a 1-day 6-hour trip from Southern to Northern California. I called ahead to ask for info should my trip be delayed and got one story (that there'd be hourly over-time rate depending on the vehicle demand) and that they'd make a note in my file saying I might be delayed for pick-up - however no such note existed upon my arrival. Next I inquired at the rental desk what might happen if my drop-off time was delayed and got yet another story, that there'd be no charge if dropped off within 24 hours of rental pick up time.

I had a wonderful experience when I initially rented the vehicle. I had to put mine in the shop for some repairs, picked this car up at a great rate by reserving on Travelocity.com. When picking the car up, I asked the agent if I needed to extend my rental if I should call to do so since I wasn't sure how long the repairs would take. She said, “Yes, please call or else the rates will go up.” So I call today (the day I'm supposed to bring the car back) and let them know I need to extend the rental. I'm then given a rate double what I initially book for. I asked to speak to a supervisor after explaining over and over again to the rep it was NOT the same rate (apparently she couldn't do math because she couldn't figure that out), I was then hung up on as she transferred to a "supervisor".

I never rented a car before. I was told to use Alamo. When I went up to the desk, I told them I was using my own insurance. They said I had to pay another insurance through them to cover my deductible in case of an accident. Since I didn't know any better, I said ok. I later found out that they took me for a ride. You are not required to pay any other insurance if you plan on using your own insurance. I will never use Alamo again...

I’ve been in USA for 7 times, since then I’ve made car reservations with Alamo, without any problems, until now. My wife is pregnant, and we were in a flight for more than 14 hours, I made the reservation by Alamo’s website, when we arrived tired in the morning we were attended by a Hispanic girl (06/18/18) that told us that a kind of a daily insurance of 12,95 was compulsory and we had to do it. I doubt that, but she told we couldn’t take the car without it (she was lying and I didn’t believe that), but we were tired, my mother is a 67 years old and my wife pregnant so we got it.

Recently rented a vehicle from Alamo via my Expedia account. I requested a full size SUV. I was flying into Florida with family. When I was taken to my vehicle it was the smallest Jeep that Jeep has. It was filthy. When I went to get another auto the person that was on the lot was gone. Nowhere to be found. Our flight was late getting in and I was on a time schedule as it was, so we went ahead and took the vehicle. The next day driving to St Augustine I am not quite sure how it happened but the windshield got a crack in it. I looked all over and did not see where a rock had hit it while driving to cause this crack. The crack grew and ran across half of the windshield. When I took the vehicle back they said that they would have to report it.

My family member reserved a car for Mon, pickup at the airport in Arizona, all online reserve. So I called to make sure what amount was needed at pickup. The customer service person guaranteed me only price of rental was needed which was 258.00, so at arrival in Arizona airport at 9:30 pm my relative was told 380.00 was needed to pick up. This was so unfair to your customer. After a lengthy process of calling and transferring funds, he was able to be on his way... completely ridiculous. Please train your people to give out correct information when contacted. I will be sure not to go through your company again. Thank you.

We reserved our automatic transmission car through Expedia and picked it up at the Guayaquil Airport around 2pm. Around 5:30pm that same day it stalled out in heavy traffic and we had to push it to the side of the road and were afraid to drive it again. We called the number we were given for roadside assistance several times and no one answered. We then called the Quito office to ask for help around 6pm. We waited for help and someone called us back at 11pm that evening with no answers about who was coming to get the car etc.

I reserved the "manager's special" approximately $38 per day for "compact or larger" at the Louisville Airport. When I arrived with my wife in wheelchair we were told they had a pick-up truck, any other vehicle would be an additional charge. I told them my wife could not climb into a pick up and we needed a normal sedan. They told me that would be an additional charge. I refused and they eventually gave us a six person van with vomit in the back seat.

I reserved a mid-sized SUV with Alamo through Priceline using my debit card. After catching the subway to the airport, I got in line and waited my turn. As I waited, I noticed three people walking away without their paperwork. I would soon find out why. When it came my turn, I presented the card I made my reservation with; a debit card (with $1500 on it). I was told Alamo only accepts debit cards if you have an airline ticket. I asked why Priceline accepted the card and confirmed my reservation based on that card if Alamo wasn't going to accept that card. I asked why they didn't share their debit card policy with the company that's lining up customers for them. "Sir, It's not my policy." Wow; BIG surprise.

O.K., I rented a Toyota Camry from Alamo (through Priceline). I had no complaints with the car. I did have a scrape on the front bumper which will require some repair (totally my fault). When I returned the car, I showed them the scrape, and they requested that I pay $500.00 on my credit card immediately (which I thought was my insurance deductible), and I did so. When I returned home I found out that there was no deductible because it was considered covered under liability, and my agent said that they would reimburse me as soon as they received the necessary info from Alamo.

Reserved a cheap car with my Delta Points. When my wife rented the car in Tampa they bumped her to a luxury car, charging an extra $214.00... They said they needed a credit card for reference. She signed the contract NOT KNOWING she signed for a luxury car with an upcharge. This is called UTT in sales terms: UP THE TICKET!!! Beware of Alamo business practices, parent companies Enterprise and National… They will work something out if you bring the car back, but if you are on business you can't drive ALL THE WAY BACK, you have things to do... Watch out for the SCAM!!! By the way, it is almost impossible to get a hold of someone live... What an inconvenience. BEWARE!!!

Car rental - Chania Airport, Crete, Greece - Car warnings for ABS, ESC & handbrake assist came on. Punctured. Low pressure came on only hours after tIre change. On return, blamed me for faults. Received no feedback survey request from Alamo - when complaining directly, my emails were just sent to the renter, and vice versa - so the frustration continued.

When I returned my rental car to the airport in Chicago (O'Hare) an Alamo employee told me that the mobile printer wasn’t working and asked if she could email my receipt instead. I said, “yes” (my mistake). I was expecting a $160 bill, but instead was charged over $500. The company’s response to this discrepancy was that I returned the car to Indianapolis instead of Chicago. After a long discussion about where I actually dropped off the car, the employes told me that I had to produce a boarding pass for my flight out of Chicago and proof that I paid for the plane ticket. After digging this all up and sending it, the employee finally issued a refund. I actually would have also appreciated an apology or, at least, an acknowledgment of their mistake.

I rented a car on May 12, 2018 and paid amount $30.14 for Fuel service option (Pay at the time of rental: This option allows a renter to pay for the full tank of gas at the time of rental and return the tank empty). When I return a car on May 14, 2018. Alamo charged me ten dollars more ($39.07) due to return the tank 1/2. DO NOT USE ALAMO.

Rented a SUV for Bozeman Mt. They assigned us to a truck! That doesn't work for 4 people with luggage, and rainy weather! We went back to them and said a truck doesn't work for us. Their response was, "We don't have any more SUVs, so you will have to pay $60 more for an upgraded SUV." Bait and Switch? If I wanted a truck I would have reserved a truck - so the reservation meant nothing! I would never use Alamo again.

I rented a car in Melbourne Airport which we flew into a few weeks ago. My wife is handicapped so I sat her on a seat near an exit and planned to pick up the car and park on the curb by where my wife was. I asked the agent I was filling out the paperwork with if I could leave the car unattended at the curb for a few minutes while I got my wife. The agent (Cathy) said I could go get my wife now and she would go get the car and meet us with the car at the curb. I couldn't believe she volunteered to do this. What great representative of the company.

The car was fine, the help was polite and quite efficient. The major issue was the vehicles GPS. So out of date, despite the car being brand new, it continually routed me through areas in Ghent cars were not supposed to be in. Of course the signs are small and an Flemish, there is no other indication you should not drive there. The end result was $700 in fines and $200 in fees collected by Alamo to 'handle' the fines. Alamo provides a bad GPS, Ghent uses tiny signs in a foreign language and they both make out like bandits at the expense of visitors. Of course you don't find out you've done anything wrong until Alamo dings your CC for almost $1000. I used to love Belgium, and travel there every year. No more. Belgium and Alamo are off the list. Not sure what else to call this policy other than a scam at the expense of tourists that don't speak the language.

I rented a car in Orlando, Florida for a business convention. I walked around the car at the time of pickup and saw no damage. After a week, I returned the car and I walked with their employee around the car checking for damage. There was no damage and the employee said I was good to go. I advised the employee that the check engine light was on the whole time and they need to check into it. A week later I received a letter from Alamo saying I need to contact my insurance co. to file a claim for damage. What a scam! Piss poor company! Liars! I will fight this and will NOT pay for fraudulent claims! After all these complaints how can this company be in business? It's BS!

Had an 11-day car rental with an unexpected different city drop off which should have been $39 x 11 + $36 airport drop off fee. Total charge should have been around $450, yet they charged me over $700! Two of their agents, one in person at the airport and one on the phone (Brenda #** with reference to her Boss Alissa) told me that I was entitled to a refund. Yet the corporate HQ denies their obvious overcharge. My credit card company Chase Freedom Visa will not support me with researching the documented phone conversations where more than one person said I should get a refund. Please do not ever use Alamo Car Rental. They have stole my money and stole my time in trying to retrieve stolen money.

Background: I reserved a full size SUV, on Sep 22, 2017. I have lived in Michigan since 1989 and expatriate to China in 2010 when I disconnected my vehicle insurance in US. Problem: I had both Car Rental Loss and Damage Insurance (from my American Express Card) and voluntarily bought the liability but was told at Alamo Car Rental at Detroit Airport on 10/25/2017 that since I don't have vehicle insurance in US, I was not allowed to rent a full size SUV as I already booked so I was downgraded to Nisan Pathfinder or equivalent. I have been using ALAMO since 2010 every time I returned to US and have had no accident.

I prepaid my rental for an economy car at Indianapolis Airport last weekend. Arrived at the counter on time and was helped by Josh, the customer service rep. Josh broke the news that my economy car rental granted me the use of a Smart Car or Fiat, neither with a trunk. That was too small and I am a bit afraid of even being a passenger in one of those. I told Josh I never would have rented that and he apologized but told me that for a mere additional $32 that I could upgrade to a full size. Being nervous about Smart Cars, I unhappily let him charge my card the additional amount. Went out to the garage to get my rental and was helped by a very nice young lady who directed me to my car. I looked around and was surprised to see not a single Smart Car or other tiny-sized auto in the entire lot so I asked her where they were. She indicated that they didn't carry those. So I'd been duped.

I reserved my car 2 months in advance and was told when I went to pick it up that they didn’t have it and wanted to give me a smaller car for the same price. They ended up getting one from another agency. When I return it they added on $100.00 because it was Smoke in would have to be detailed. I don’t even smoke. Nothing I could do but PAY UP. Never Again with Alamo. First time and Last time. Go with Enterprise. Never had a problem with them. Really learned my lesson.

I rented a car from Alamo in January of this year in San Diego. I never purchase the additional insurance. I was billed for the additional insurance by Alamo. When I called to question this I was informed that I had signed an estimate for a total amount including insurance. This is true and my bad as I was in a hurry to get my car and was not paying attention. However when I reviewed my contract with Alamo I did not initial or sign the waiver for additional insurance and declined by my signature all other coverages. So in spite of my declining additional coverages they added it in anyway and are refusing to refund money for the additional coverage at 19.99 per day for 10 days.

My travel agent booked a car for my trip to Maui, HI. We picked up the car and were told to check the car for dents larger than a golf ball. Seeing none, we said it was good to go. The car was silver and with the narrow parking spots and the sunlight we did not see a small crease on the bottom of the driver's door at that time. We saw it when we looked at the car from a distance when we parked at our hotel, but it was just a small crease. When we returned the car they filed an incident report and claim with our insurance company.

When I returned the car to Tampa Airport I reported the poor condition of the vehicle and was informed (and given a receipt) that $60 would be credited to my account, a manager would call and $100 in vouchers for my next rental. The $60 credit did not get applied and I was informed that the clerk when I picked up the car had not input my credit card details. There was no phone call from a manager and no vouchers sent out. I've email and spoken to two managers. Still getting the runaround. Disgusting customer service...avoid!

I made an online reservation over Sell Off Vacations website for a car rental with Alamo in Mexico City's Benito Juarez International Airport at International Arrivals Terminal 1. When we got there Alamo said we do not have any cars and would not honor the reservation, even though it was a confirmed reservation. We had to go to Hertz and pay 10 times the advertised rate to get a car without a reservation. When we drove by Alamo's yard it was stuffed full of vehicles, so they lied to us when they said we do not have any cars at all. They were advertising one rate, and then refusing to honor it, instead forcing people to pay much more than the advertised rate to get a car from some other rental company. I even offered to purchase insurance at the rental counter, but one look at our reservation, and they said no cars are available. Pure bait and switch advertising!!!

Just want to let folks know how much I appreciated Alamo's staff (Mr. **) helping me and my family recently with getting an affordable rental car and saving our vacation. Recently, I reserved an Alamo mini-van through Expedia.com. The pickup was at the St. Louis airport and was set for 9am on 3/24th. Due to delays, we got to the airport at 2pm. Unfortunately I did not realize that with Expedia, the cost changed dramatically since we did not pick up by the scheduled time. The new cost was 60% higher and would have blown our vacation budget. Mr. ** listened to our plight. He then worked furiously on the phone and got authorization for a greatly reduced special rate. By doing so, he saved my sanity and our family vacation budget and plan. I just wanted to let Mr. ** know how much we appreciated him helping us. We don't usually use Alamo but will from now on.

10 days after I rented a Subaru out of the Orlando International Airport I received a claim that there had been damage to the vehicle. I immediately went into panic mode and remembered a scratch I had noticed (not bad btw completely buffable) on the driver side door. I hadn't thought anything of the scratch because of the way that the rental was set up. Upon arriving at the airport I went to Alamo and signed necessary documents for my rental, they directed me to the parking garage and I went out to get my economy sized car. When I arrived the man saw my paperwork and said, "Would you like a van instead," not really wanting a van I said, "Sure." He said, "You know what just pick out anything, the keys are inside." I found a sporty Subaru for my week and was quite pleased. With the attendant nowhere in sight I hopped in the car and drove to the exit where they scan the car and send you on your way.

This is our last time using Alamo. We’ve become so fed up over the poor quality and lack of care when it comes to the car itself. The customer service was excellent, but does not even begin to cover for the car quality. Every car we have rented so far smells like strawberry chemicals, which they use to mask the smell of how dirty the interior actually is. When we finally complained to them about how dirty the car was, their only response was “we don’t have the time to clean every single one.” What they meant to say was we clean them when we feel like it. Also, our last car broke down while we were at least 20 miles away from our destination. Not to mention that the windshields were dirty and there is never any wiper fluid in their cars. Needless to say, we Uber everywhere now.