Alamo Car Rental Reviews

Returned a one way rental to the Alamo w 44th location. The vehicle wouldn't fit in their garage but I was instructed by Alamo customer service to leave at the location. The manager TRAVON ** assured me he would take care of the issue. A few weeks later I'm charged with a parking ticket the vehicle received the day after I returned it. TRAVON didn't check the vehicle in till the next day and lied about the time I returned it. Blatant fraud and I'm left on the hook for $129. Alamo won't refund me because TRAVON ** provided a FALSE time of return. STAY AWAY FROM ALAMO, WORST CUSTOMER SERVICE EVER.

After a very long day and canceled flights, we decided to rent a car and drive home. Their staff was courteous and helpful at 11:30 at night. Especially the lot attendant. He gave us directions and offered us a bottle of water. Good price, easy pickup.

Rented an Alamo car in Florida for a week long vacation costing 150.00 which was very reasonable rate. Unfortunately my vacation was cut very short when my husband became seriously ill and required hospitalization for the entire week and was not able to fly home on discharge. Our option was to take two days and drive home which required me to add two days to my rental and a drop off fee. Alamo charged me over 900.00 for this change and had no sympathy for our situation. This was outrageous. Every other company I dealt with was so understanding and went out of their way to accommodate us in this stressful time EXCEPT Alamo. Will never rent from them again and will spread the word by mouth and social media.

I wish to alert the public at large that ALAMO Car Rental at Las Americas Airport, in Santo Domingo, Dominican Republic offers to rent a car for $54:86 for four days. Their offer was cleverly put together with a picture of a little car. When we went to pick up the car, the price rose up to three hundred and change US dollars. When we questioned their representatives, they attempted to justify the price increase with tax and other rental car jargons. The point is this: they should have clearly stated how much they required for four days instead of using deception to lure customers and especially with the little car which fits seemingly the low price. Simply put, these folks are simply dishonest. It is worthy to note that two of the girls that attended to us apparently were not pleased to be a partakers of this disingenuous act. Folks be aware. We ended up paying $190.00. That should have been the proper information from the beginning.

Concluding a week's vacation in Yellowstone, my first stop at the airport was to return my Alamo rental car. My wife carried the keys into the counter to turn them in and close the transaction while I remained with the car. The attendant refused to have a joint turn-in inspection and furthermore threatened a nearly $300 fee for a broken keyring (basically a zip-tie). A few weeks later I received a claim that the vehicle was damaged (cracked windshield). The charge for repair would be in excess of $430 including 2 days rental loss and $50 administrative fees.

We are disgusted. Every other company that we rent with allows the spouse to drive. So here we are in the airport, I am with the kids getting luggage while my husband rents a car, and the Alamo folks are insisting that I can't drive unless I also come to the rental counter (a mile away). Ridiculous policy!!! I'll go back to renting with a normal company.

A month after the car rental, the entire amount of the deposit was written off my card. After numerous complaints and appeals to Alamo and to my bank, the sum was returned. I did not see any grounds for writing off, pleading guilty and apologies. Nevermore!

I reserved a car thru Priceline with Alamo for a trip to go to my mom's funeral in another state. After my flight I go to the counter to pick up my rental car only to be told I have an old debt with Enterprise and they couldn't rent to me. I filed bankruptcy so there is no debt, but I'm now on a permanent do not rent with Alamo, National, and Enterprise.

We had reserved your services at SDQ (Santo Domingo, Dominican Republic) to be picked up at the this international airport. As we were ready to pick up the vehicle we were told that they had no vehicle available. This caused us tremendous burden that we had to select another car service rental that cost us ($689) more than your company offered us. A company so well known, for this experience I'll not recommend anyone to utilized your company for not overseeing your inventory or your sub services for their lack of services for us the travelers. :(

Mercy the manager and the ladies are the best at Alamo Car Rental. Thank you for excellent service. I was in and out in ten minutes. They were all professionals. Thank you... Thank you. Hertz reminds me of the yellow cabs. They never thought Uber, Lyft or Juno would make it affordable. Hertz needs say are for ** business only. They also need to inform men like Dalmane that sexual harassment lawsuits apply to gay.

I traveled to Atlanta Oct 26 - Nov 1. I had reserved an economy car ahead of my trip. Upon my arrival to pick up the rental car the lady at the counter asked me how many people might be in the car with me at any given time and I told her possibly 3-4. She proceeded to tell me that I might want to upgrade, otherwise I'd be stuck with a Smart Car. I said that I was surprised they even rented Smart Cars due to their incredibly small size. She said. "Oh yeah they do." She told me I could upgrade to a larger mid size, never mentioning an upgrade to a compact. I upgraded and ended up paying over $100 more. I have since contacted Alamo and I was assured that they do not rent Smart cars. I was scammed, manipulated, and lied to. I'm 64 yo and had traveled alone. BEWARE. Alamo is a huge headache and ripoff!

I am 78 years old and legally blind. My wife (who must do my reading and driving for us) is a foreign national who speaks and understands little English. We recently flew to Kansas City. We got a pre-flight car rental reservation (through the airline) at Alamo for $67.00, plus we opted for a gas tank refill ($42.00) at the counter. We returned the car well before the end of the reserved period.

I attended a 4-day medical conference in Orlando from Oct 4-7, 2018. Rented a car for the period. I don't usually rent from Alamo but decided to give it a try as they had the best price. On arrival at the airport I was directed to their rental parking area and met their agent who told us to pick any car form a particular section. We chose the nearest car. Alamo agent did not even do a walk-around the car to ensure that no previous nicks or dents were on the car. No documentation at all. The car was parked at the hotel for the entire time except for a short trip to Whole Foods and the mileage can vouch for that. On returning the car, the agent said that I hit the car and liable for damage and they sent me a bill for almost $800.00!!! Total ripoff.

This company is literally the worst! In March of this year I booked a reservation through Hotwire for a 7 passenger car at Alamo. I show up to pick up the car and after almost 45 minutes after my reservation time they say they don’t have a car that size and offer a 6 passenger. I attempt to make it work since it was a holiday weekend and we were traveling out of town. I get home and it just doesn’t work so I immediately call their corporate office, explain the situation and am told they can’t assist since I booked through Hotwire. I call Hotwire and they say return the car the car, they’ll refund me. Hotwire of course issues a refund immediately after the car is returned all taking place in less than 2 hours (a majority of that time was spent talking to Corporate and Hotwire).

We rented a car from the Warwick, R.I., location on Oct. 11. We returned the vehicle on Oct. 14. The next day I noticed that my glasses were missing and presume I left them in the vehicle. I filed 2 reports about the glasses and spoke to a CSR. In all 3 instances the company said I would hear back from them within a few days. NEVER HEARD A DAMNED WORD FROM THE COMPANY.

Zero Stars. I have traveled worldwide and this was the worst rental car experience I've ever had. They upcharge you when you get there and I was made to pay full price upon checking out the vehicle. Due to a family emergency I returned the vehicle one day early and not only did they not refund me but they overcharged me from what I had originally signed for. They are nothing short of thieves and their customer service is lackluster at best. They promised me a refund several times over the phone and then emailed me back-and-forth only to say that they decided they were charging me for the day I didn't have the vehicle. Disgusting and horrible. Do not rent a vehicle from this location. Stay away. Run. Worst car rental company on Earth in Cancun.

Trip to Albuquerque we reserved a car with Alamo Car Rental at Albuquerque Airport. There was a problem with reservation and the representatives at the counter were less than helpful. Of course I was little upset that there was an issue and there was no help from the representative other than telling us to step out of line and resolve the issue ourselves. They proceeded to Cancel our reservations and were not helpful in any other way than to call security because I was upset that the reservation was canceled without any help from those representatives. Was a very bad start to what was expected to be a great trip To Albuquerque. I will never use Alamo Car Rental for any other future trips.

I rented an SUV from Alamo in Orlando Florida, my husband was told by many agents there wouldn’t be an additional hold/deposit on my card aside from the cost of the rental. I checked my account everyday to make sure no such hold was placed but the day I returned the car the bill was doubled. The next day the correct amount was withdrawal from account but the hold/deposit for the doubled amount stayed on my account for 4 additional days.

I arrived to Miami from Colombia with my lo little daughter and my wife. I had made my reservation 3 months ago and when I went to pick up the car, they told me that my driver's license was expired and because of that they can't not give me a car. My license has no expiration date and they stated that I needed the "new license". What new license? I drive around the world with my license. My sister who lives in the United States offer to rent the car and have me as second driver, they said no because the rate only applies to international drivers. They almost ruined my vacation. I will never even consider Alamo again. Bad attitude, bad service, misleading advertising.

I traveled to Charleston on September 22, 2018 with my daughter and a friend. We wished to put both myself and friend on the record as drivers. We were told that we must pay 11.00 per day for second driver, but if we were married, the second driver is free. I offered to give them my insurance information in case it was an insurance issue. They would not budge. I told them that this was discriminatory - they said it was the rule. I will never use Alamo again. There is no reason to have this rule, for heaven's sake. Note: we are three females, one daughter age 28 and two friends who are early 60s.

THIS WAS AN ABSOLUTE NIGHTMARE. THEY LIE, CHEAT AND STEAL. TRIED TO TAKE OVER $600 FROM ME. DIDN'T DELIVER SERVICE AS discussed or described on website. Lied again when I called them. Very manipulative company. Will take everything they can from you. Feel violated. Wasted 5 hours of my life on the phone and worrying about Alamo.

I Rented a full size car thru the Alamo website for Denver International airport and chose no additional options that require payment. I chose the “skip the line” option. My flight was delayed due to weather for 4 hours so I called and let them know. I was told no problem and they hold reservations for 24 hours. We arrived and took the shuttle to the rental spot. I skipped the long line inside and went straight out to pick my car. First two smelled of smoke and the trunks were too small for our luggage so we chose a Ford Fusion. Did a once over on the car and found several dings/scratches/damages to the car and reported them on the way out.

The woman at the desk refused to give me the rental because she claimed my license was fake! I tried several times to prove it was real but she would not let me talk. Every time I tried to say something she yelled "I will not argue with you!" I even called the police department office and they verified my license is real and valid but she still refused me service! She called me an illegal driver and told me that there is no way she would ever let me drive one of her vehicles. I was so appalled by how she treated me and the things she was saying I finally just asked to get my money back for the 2 days I had reserved and she then tried telling me that I never paid for anything!

On 9/7/18, I was on a flight from Dallas to Kansas City (MCI). I had pre-booked a rental car at MCI. Due to inclement weather, my flight was delayed 8 hours. To make sure that my reservation wasn't cancelled, I called the Alamo at MCI at 10:00 pm and advised them that I was finally about to be leaving Dallas and should arrive before their closing time at 2:00 am. The representative I talked to took my name and information and stated that he would be passing along my situation to the location to make sure no one left before I got there.

First of all, I made our reservation with Alamo online and then I should have known the whole company is a bunch of scam artists. I looked under the sales and deals and got a price and then I decided to look at just the regular pricing, so I opened a new tab and lo and behold the regular price was CHEAPER than the sales and deals. Right then I was thinking “Wow how much more money do they get by people thinking they are getting a better deal in the "sales and deals" link.” I decided to go against my gut and made the reservation anyway, using the pay now and save more!

We booked through Alamo for this past week at Sky Harbor Airport, AZ. We prepaid months ago. We had to leave a day earlier due to Hurricane Florence, as staying another day would have prevented us from getting home for days. We asked for a refund for the day not used, THEY REFUSED BECAUSE WE PREPAID??? I don’t even understand this policy, these were extenuating circumstances. Thank you to Delta Airline for waiving ALL fees in rebooking and luggage fees. I will NEVER USE ALAMO AGAIN, frankly my dear, you suck.

We came in to Knoxville late at night. We drove to our cabin about 1 1/2 hours away. The next day we went to use the SUV and noticed the screen was heavily sun damaged and had a small crack. We tried to sync the phone to the NAV system and the whole screen shattered. Now they're trying to charge us for the damage!

I had reserved a car at Geneva Airport, Switzerland two months in advance of my trip. I reserved a mid-sized SUV, Automatic, VW Tiguan like. When I got to the airport, there were three people at the counter, but only one was helping customers; the others were on the phone and doing paperwork. After a long wait, witnessing the people in front of me get "upgraded at no charge" and then told to wait an hour for the car to be ready, I finally got up. First, the young man asked me if I would like a free upgrade, to which I replied, no thank you. Then, he advised me that they did not have an automatic in the car class I had reserved, so either I could take that class in manual, or I would have to take the free upgrade. The upgrade was to a large SUV minivan, which I did NOT want on Swiss roads in the mountains and in garages. Basically I had no choice for an automatic for 5 people.

Reserved a BMW (!!) to have best and safe travel with the family. Got a car with broken tail light and 2 days later battery died on the highway. Phone calls to the useless team they have there cost me on roaming $150+ and hours of wasted noon-time travel. An annual family trip that was planned for months was ruined. Zero compensation; no apology; and when they repaired for the new battery, they rounded the number down. Poor Alamo, I had to chip in for them few euros at the shop. DO NOT DO Alamo.

I had booked 2 cars under. My pick up was supposed to begin from 1500 hours in the afternoon. My flight was delayed because of some reason and I had to come in at 2000 hours to pick the car. When I reached the pick up at 2000 hours, the reservation was canceled. The personnel there were not ready to listen, understand my issue. We were 8 people traveling on a holiday and this was by far the worst start. My reserved car was given to some other person as the airport personnel at Alamo did not even allow me to do a fresh reservation. Absolutely ridiculous and not acceptable. There was absolutely no communication that the reservation stands canceled if I do not make it by the airport by 1500 hours. Pathetic.

We rented a car from Alamo in Stanford, Florida to drive down to Fort Lauderdale at the end of July. While in Fort Lauderdale we unfortunately locked our keys in the trunk. In the end we had to tow the car to Alamo's counter for a swap since roadside assistance could not get into the trunk. The tow truck was more than 3 hours late despite getting routine text messages that the truck was on the way as scheduled (approx 70-80mins). After spending a whole day trying to resolve the problem, we finally got a replacement and was told by customer service that our stuff locked in the trunk would be put aside with our contract no. for us to pick up. We found out that this was not true.

We rented a car from Alamo at the Geneva, Switzerland airport. Because our credit card offers free car insurance for car rentals, we did not pay for Alamo's own, very expensive insurance. While parked in a parking garage, the car got side-swiped by an unknown car. When we returned the car, the agent took all the information, required a $5000 credit card deposit, and told us that within two weeks we would have a refund for the unused portion of the deposit. Well, that didn't happen. After three weeks of hearing nothing, I contacted Alamo's national/international reservation department. First they sent me to a national claims department, which sent me back to the original Alamo department I started with. Then the agent said she'd send an internal query to the proper office in Switzerland to find out what was going on.

Alamo at Detroit Airport - First car reeked of smoke, obvious no one actually cleaned it. Did not find this out until all luggage was loaded. When returning, the lady who checked us in was rushing us to get out of the car. We left behind a handicapped parking placard. Because of the nature of the item, I tried calling prior to the flight, after the flight and the next day. Got a lot of runaround, and NO ONE is allowed to just call the location (guess that would just be way too simple). Filed on the phone and online for a lost and found item. Was told I will only be contacted if they find it. At this point (two days later) I am assuming it went home in somone's pocket.

I rented a car on December 18th/2016. I rented a Chevrolet Cruze Silver Color. After all this time until now I got the stomach to talk about this negative experience with ALAMO (in Chicago O'Hare). I left a silver cross hanging from the rear view mirror inside the car. I was in the office checking out and closing the deal when I realize that I forgot my cross. I told the Parking Lot Manager, wearing a large black jacket and also I told to the parking guy, in a fluorescent vest, about the situation. They told me that everything will be found and I have not to worry, they will look at that. My wife and I were waiting for more than 1 hour and 30 minutes without any feedback. I spoke with three different representatives in the office but they did anything to resolve the situation.

We rented a car with a GPS from Alamo/Enterprise, managed by Locauto, at the Brindisi airport in Italy, from July 15 to July 28. We drove to Lecce and parked the car for two days. On the third day we drove south to Felline. We saw that the GPS was disoriented and useless. 1. On a multitude of occasions it would direct us to turn down streets that were “no entry” streets. 2. The first night it sent us to the wrong town. The GPS announcing “You have arrived at your destination” we got out to ask where the restaurant was, they said it was in the next town over. They gave us driving directions on how to get there. More than once we were directed to the wrong town.

Hire a car through Expedia on the 20th July from York UK and drop it the next day in Edinburgh. When picked up the car from the train station attempted to call the agent several time to inform him of some minor superficial scratches on the car and the also the rim of one of the wheels. After 5 calls and long hold I did give up, since the scratches seem minor. When drop the car the agent who was inspecting found a minor Damage in the same wheel which obviously wasn’t done by me. The wheel was not original wheel either and was a replaced wheel. Coming home I find that I have been charged an extra $900 on top of the rent which probably is for the 1 wheel replacement. They don’t pick up their phone to answer. Do your research before hiring from them.

Had booked a car for 3 days that included 300km/day. When bill arrived, got charged for 600km additional that we didn't drive. Also were charged for "premium standard" that we were asked to left a car by a parking worker. Awful experience, never again, won't recommend to anybody!

We returned the car earlier. Alamo refused to refund the difference. The customer service was very unprofessional! When I asked to email me the contract, where it says they will not return the money, I was told they don't have it. Do not use this agency!

We have a group of five families from overseas arriving at LAX for self-guided tour for 26 days trip. I booked online 2 SUV and 3 Pickup. Upon arrival, I did a self-check-in and rented a standard SUV for 2500 with limited insurance coverage. My other guests arrived a few hours late, when approaching the front desk, they suggest to upgrade to a premium SUV with full coverage, suddenly the price jumped to from 5500 to 6600 even we all think the cars they rent to my guests are all top brand cars (Infiniti QX80, Ford Explorer etc.). Notes, I am a US travel agent from MN.

I am seeing many complaints. When I went to pick up my car in Phoenix, the agents were kind, helpful, and caring. They gave me excellent directions on how to get to the highway. The man who directed me to the car was a real gentleman who opened the door for me. I heard "please", "Thank you" and "Have a wonderful vacation". I am not sure how many of the reviewers have ever worked behind a counter and have had to serve the public. It is not always easy. The public wants perfection and our world isn't perfect. You need a vehicle, you rent it, you return it in good condition. The end. Yes, they convinced me to upgrade to a full size car, but I am happy that I did. I had a comfortable ride and a lovely vacation.

I decided to rent from Alamo from Priceline for a family reunion in Chattanooga, TN. Alamo destroyed part of my family vacation and caused an amount of stress that I cannot adequately express through this review. They were completely indifferent to my ordeal and have yet to reimbursement for a Lyft ride I was forced to take as a result of their faulty vehicle and incompetence. The following is a description of my ordeal, and a warning to all of you: Alamo roadside assistance offers anything but assistance. They basically left me and my entire family to fend for ourselves and have yet to contact me regarding any of this. I cannot believe how horrific my experience was and how little customer service seems to care. I emailed them regarding this yesterday and still have yet to hear back.

Rented from Alamo Washington DC Airport. Took car couple of days later to Atlantic City. Oil warning light came on - 0%oil! Called several times - they sent a TRUCK to replace. I had to call several times again as I have bad knees & had elderly aunt with us, truck was too high! Girl on phone said I was in NO position to be picky! We PAID to rent an SUV!!! Service is awful!!! I’d never use them again or recommend them!

Upon picking up our 4 day car rental at the Charlotte NC airport, they did not inspect the vehicle with us. They simply pointed us in a direction of cars and said pick one of those, the keys are inside. We picked a Nissan Alton's which upon initial seating, smelled faintly of smoke but it was not until we turned the air on and started moving that it really bothered us. There was visible garbage left in the vehicle, - a pen, a napkin, an itinerary from May (my rental was in July), food between the seats, dust and insects dead on the dashboard. Then the next day, we noticed the under covering of the car was falling off and cockroaches crawling all over the car seats, floors, trunk... It was disgusting. I ended up calling them on the 2nd day but they said they couldn't do much until the rental was finished. Upon returning the vehicle, we did let them know and they ended up refunding the entire amount.

I rented an Alamo car for a 1-day 6-hour trip from Southern to Northern California. I called ahead to ask for info should my trip be delayed and got one story (that there'd be hourly over-time rate depending on the vehicle demand) and that they'd make a note in my file saying I might be delayed for pick-up - however no such note existed upon my arrival. Next I inquired at the rental desk what might happen if my drop-off time was delayed and got yet another story, that there'd be no charge if dropped off within 24 hours of rental pick up time.

I had a wonderful experience when I initially rented the vehicle. I had to put mine in the shop for some repairs, picked this car up at a great rate by reserving on Travelocity.com. When picking the car up, I asked the agent if I needed to extend my rental if I should call to do so since I wasn't sure how long the repairs would take. She said, “Yes, please call or else the rates will go up.” So I call today (the day I'm supposed to bring the car back) and let them know I need to extend the rental. I'm then given a rate double what I initially book for. I asked to speak to a supervisor after explaining over and over again to the rep it was NOT the same rate (apparently she couldn't do math because she couldn't figure that out), I was then hung up on as she transferred to a "supervisor".

I never rented a car before. I was told to use Alamo. When I went up to the desk, I told them I was using my own insurance. They said I had to pay another insurance through them to cover my deductible in case of an accident. Since I didn't know any better, I said ok. I later found out that they took me for a ride. You are not required to pay any other insurance if you plan on using your own insurance. I will never use Alamo again...

I’ve been in USA for 7 times, since then I’ve made car reservations with Alamo, without any problems, until now. My wife is pregnant, and we were in a flight for more than 14 hours, I made the reservation by Alamo’s website, when we arrived tired in the morning we were attended by a Hispanic girl (06/18/18) that told us that a kind of a daily insurance of 12,95 was compulsory and we had to do it. I doubt that, but she told we couldn’t take the car without it (she was lying and I didn’t believe that), but we were tired, my mother is a 67 years old and my wife pregnant so we got it.

Recently rented a vehicle from Alamo via my Expedia account. I requested a full size SUV. I was flying into Florida with family. When I was taken to my vehicle it was the smallest Jeep that Jeep has. It was filthy. When I went to get another auto the person that was on the lot was gone. Nowhere to be found. Our flight was late getting in and I was on a time schedule as it was, so we went ahead and took the vehicle. The next day driving to St Augustine I am not quite sure how it happened but the windshield got a crack in it. I looked all over and did not see where a rock had hit it while driving to cause this crack. The crack grew and ran across half of the windshield. When I took the vehicle back they said that they would have to report it.

My family member reserved a car for Mon, pickup at the airport in Arizona, all online reserve. So I called to make sure what amount was needed at pickup. The customer service person guaranteed me only price of rental was needed which was 258.00, so at arrival in Arizona airport at 9:30 pm my relative was told 380.00 was needed to pick up. This was so unfair to your customer. After a lengthy process of calling and transferring funds, he was able to be on his way... completely ridiculous. Please train your people to give out correct information when contacted. I will be sure not to go through your company again. Thank you.

We reserved our automatic transmission car through Expedia and picked it up at the Guayaquil Airport around 2pm. Around 5:30pm that same day it stalled out in heavy traffic and we had to push it to the side of the road and were afraid to drive it again. We called the number we were given for roadside assistance several times and no one answered. We then called the Quito office to ask for help around 6pm. We waited for help and someone called us back at 11pm that evening with no answers about who was coming to get the car etc.

I reserved the "manager's special" approximately $38 per day for "compact or larger" at the Louisville Airport. When I arrived with my wife in wheelchair we were told they had a pick-up truck, any other vehicle would be an additional charge. I told them my wife could not climb into a pick up and we needed a normal sedan. They told me that would be an additional charge. I refused and they eventually gave us a six person van with vomit in the back seat.

I reserved a mid-sized SUV with Alamo through Priceline using my debit card. After catching the subway to the airport, I got in line and waited my turn. As I waited, I noticed three people walking away without their paperwork. I would soon find out why. When it came my turn, I presented the card I made my reservation with; a debit card (with $1500 on it). I was told Alamo only accepts debit cards if you have an airline ticket. I asked why Priceline accepted the card and confirmed my reservation based on that card if Alamo wasn't going to accept that card. I asked why they didn't share their debit card policy with the company that's lining up customers for them. "Sir, It's not my policy." Wow; BIG surprise.

O.K., I rented a Toyota Camry from Alamo (through Priceline). I had no complaints with the car. I did have a scrape on the front bumper which will require some repair (totally my fault). When I returned the car, I showed them the scrape, and they requested that I pay $500.00 on my credit card immediately (which I thought was my insurance deductible), and I did so. When I returned home I found out that there was no deductible because it was considered covered under liability, and my agent said that they would reimburse me as soon as they received the necessary info from Alamo.

Reserved a cheap car with my Delta Points. When my wife rented the car in Tampa they bumped her to a luxury car, charging an extra $214.00... They said they needed a credit card for reference. She signed the contract NOT KNOWING she signed for a luxury car with an upcharge. This is called UTT in sales terms: UP THE TICKET!!! Beware of Alamo business practices, parent companies Enterprise and National… They will work something out if you bring the car back, but if you are on business you can't drive ALL THE WAY BACK, you have things to do... Watch out for the SCAM!!! By the way, it is almost impossible to get a hold of someone live... What an inconvenience. BEWARE!!!

Car rental - Chania Airport, Crete, Greece - Car warnings for ABS, ESC & handbrake assist came on. Punctured. Low pressure came on only hours after tIre change. On return, blamed me for faults. Received no feedback survey request from Alamo - when complaining directly, my emails were just sent to the renter, and vice versa - so the frustration continued.

When I returned my rental car to the airport in Chicago (O'Hare) an Alamo employee told me that the mobile printer wasn’t working and asked if she could email my receipt instead. I said, “yes” (my mistake). I was expecting a $160 bill, but instead was charged over $500. The company’s response to this discrepancy was that I returned the car to Indianapolis instead of Chicago. After a long discussion about where I actually dropped off the car, the employes told me that I had to produce a boarding pass for my flight out of Chicago and proof that I paid for the plane ticket. After digging this all up and sending it, the employee finally issued a refund. I actually would have also appreciated an apology or, at least, an acknowledgment of their mistake.

I rented a car on May 12, 2018 and paid amount $30.14 for Fuel service option (Pay at the time of rental: This option allows a renter to pay for the full tank of gas at the time of rental and return the tank empty). When I return a car on May 14, 2018. Alamo charged me ten dollars more ($39.07) due to return the tank 1/2. DO NOT USE ALAMO.

Rented a SUV for Bozeman Mt. They assigned us to a truck! That doesn't work for 4 people with luggage, and rainy weather! We went back to them and said a truck doesn't work for us. Their response was, "We don't have any more SUVs, so you will have to pay $60 more for an upgraded SUV." Bait and Switch? If I wanted a truck I would have reserved a truck - so the reservation meant nothing! I would never use Alamo again.

I rented a car in Melbourne Airport which we flew into a few weeks ago. My wife is handicapped so I sat her on a seat near an exit and planned to pick up the car and park on the curb by where my wife was. I asked the agent I was filling out the paperwork with if I could leave the car unattended at the curb for a few minutes while I got my wife. The agent (Cathy) said I could go get my wife now and she would go get the car and meet us with the car at the curb. I couldn't believe she volunteered to do this. What great representative of the company.

The car was fine, the help was polite and quite efficient. The major issue was the vehicles GPS. So out of date, despite the car being brand new, it continually routed me through areas in Ghent cars were not supposed to be in. Of course the signs are small and an Flemish, there is no other indication you should not drive there. The end result was $700 in fines and $200 in fees collected by Alamo to 'handle' the fines. Alamo provides a bad GPS, Ghent uses tiny signs in a foreign language and they both make out like bandits at the expense of visitors. Of course you don't find out you've done anything wrong until Alamo dings your CC for almost $1000. I used to love Belgium, and travel there every year. No more. Belgium and Alamo are off the list. Not sure what else to call this policy other than a scam at the expense of tourists that don't speak the language.

I rented a car in Orlando, Florida for a business convention. I walked around the car at the time of pickup and saw no damage. After a week, I returned the car and I walked with their employee around the car checking for damage. There was no damage and the employee said I was good to go. I advised the employee that the check engine light was on the whole time and they need to check into it. A week later I received a letter from Alamo saying I need to contact my insurance co. to file a claim for damage. What a scam! Piss poor company! Liars! I will fight this and will NOT pay for fraudulent claims! After all these complaints how can this company be in business? It's BS!

Had an 11-day car rental with an unexpected different city drop off which should have been $39 x 11 + $36 airport drop off fee. Total charge should have been around $450, yet they charged me over $700! Two of their agents, one in person at the airport and one on the phone (Brenda #** with reference to her Boss Alissa) told me that I was entitled to a refund. Yet the corporate HQ denies their obvious overcharge. My credit card company Chase Freedom Visa will not support me with researching the documented phone conversations where more than one person said I should get a refund. Please do not ever use Alamo Car Rental. They have stole my money and stole my time in trying to retrieve stolen money.

Background: I reserved a full size SUV, on Sep 22, 2017. I have lived in Michigan since 1989 and expatriate to China in 2010 when I disconnected my vehicle insurance in US. Problem: I had both Car Rental Loss and Damage Insurance (from my American Express Card) and voluntarily bought the liability but was told at Alamo Car Rental at Detroit Airport on 10/25/2017 that since I don't have vehicle insurance in US, I was not allowed to rent a full size SUV as I already booked so I was downgraded to Nisan Pathfinder or equivalent. I have been using ALAMO since 2010 every time I returned to US and have had no accident.

I prepaid my rental for an economy car at Indianapolis Airport last weekend. Arrived at the counter on time and was helped by Josh, the customer service rep. Josh broke the news that my economy car rental granted me the use of a Smart Car or Fiat, neither with a trunk. That was too small and I am a bit afraid of even being a passenger in one of those. I told Josh I never would have rented that and he apologized but told me that for a mere additional $32 that I could upgrade to a full size. Being nervous about Smart Cars, I unhappily let him charge my card the additional amount. Went out to the garage to get my rental and was helped by a very nice young lady who directed me to my car. I looked around and was surprised to see not a single Smart Car or other tiny-sized auto in the entire lot so I asked her where they were. She indicated that they didn't carry those. So I'd been duped.

I reserved my car 2 months in advance and was told when I went to pick it up that they didn’t have it and wanted to give me a smaller car for the same price. They ended up getting one from another agency. When I return it they added on $100.00 because it was Smoke in would have to be detailed. I don’t even smoke. Nothing I could do but PAY UP. Never Again with Alamo. First time and Last time. Go with Enterprise. Never had a problem with them. Really learned my lesson.

I rented a car from Alamo in January of this year in San Diego. I never purchase the additional insurance. I was billed for the additional insurance by Alamo. When I called to question this I was informed that I had signed an estimate for a total amount including insurance. This is true and my bad as I was in a hurry to get my car and was not paying attention. However when I reviewed my contract with Alamo I did not initial or sign the waiver for additional insurance and declined by my signature all other coverages. So in spite of my declining additional coverages they added it in anyway and are refusing to refund money for the additional coverage at 19.99 per day for 10 days.

My travel agent booked a car for my trip to Maui, HI. We picked up the car and were told to check the car for dents larger than a golf ball. Seeing none, we said it was good to go. The car was silver and with the narrow parking spots and the sunlight we did not see a small crease on the bottom of the driver's door at that time. We saw it when we looked at the car from a distance when we parked at our hotel, but it was just a small crease. When we returned the car they filed an incident report and claim with our insurance company.

When I returned the car to Tampa Airport I reported the poor condition of the vehicle and was informed (and given a receipt) that $60 would be credited to my account, a manager would call and $100 in vouchers for my next rental. The $60 credit did not get applied and I was informed that the clerk when I picked up the car had not input my credit card details. There was no phone call from a manager and no vouchers sent out. I've email and spoken to two managers. Still getting the runaround. Disgusting customer service...avoid!

I made an online reservation over Sell Off Vacations website for a car rental with Alamo in Mexico City's Benito Juarez International Airport at International Arrivals Terminal 1. When we got there Alamo said we do not have any cars and would not honor the reservation, even though it was a confirmed reservation. We had to go to Hertz and pay 10 times the advertised rate to get a car without a reservation. When we drove by Alamo's yard it was stuffed full of vehicles, so they lied to us when they said we do not have any cars at all. They were advertising one rate, and then refusing to honor it, instead forcing people to pay much more than the advertised rate to get a car from some other rental company. I even offered to purchase insurance at the rental counter, but one look at our reservation, and they said no cars are available. Pure bait and switch advertising!!!

Just want to let folks know how much I appreciated Alamo's staff (Mr. **) helping me and my family recently with getting an affordable rental car and saving our vacation. Recently, I reserved an Alamo mini-van through Expedia.com. The pickup was at the St. Louis airport and was set for 9am on 3/24th. Due to delays, we got to the airport at 2pm. Unfortunately I did not realize that with Expedia, the cost changed dramatically since we did not pick up by the scheduled time. The new cost was 60% higher and would have blown our vacation budget. Mr. ** listened to our plight. He then worked furiously on the phone and got authorization for a greatly reduced special rate. By doing so, he saved my sanity and our family vacation budget and plan. I just wanted to let Mr. ** know how much we appreciated him helping us. We don't usually use Alamo but will from now on.

10 days after I rented a Subaru out of the Orlando International Airport I received a claim that there had been damage to the vehicle. I immediately went into panic mode and remembered a scratch I had noticed (not bad btw completely buffable) on the driver side door. I hadn't thought anything of the scratch because of the way that the rental was set up. Upon arriving at the airport I went to Alamo and signed necessary documents for my rental, they directed me to the parking garage and I went out to get my economy sized car. When I arrived the man saw my paperwork and said, "Would you like a van instead," not really wanting a van I said, "Sure." He said, "You know what just pick out anything, the keys are inside." I found a sporty Subaru for my week and was quite pleased. With the attendant nowhere in sight I hopped in the car and drove to the exit where they scan the car and send you on your way.

This is our last time using Alamo. We’ve become so fed up over the poor quality and lack of care when it comes to the car itself. The customer service was excellent, but does not even begin to cover for the car quality. Every car we have rented so far smells like strawberry chemicals, which they use to mask the smell of how dirty the interior actually is. When we finally complained to them about how dirty the car was, their only response was “we don’t have the time to clean every single one.” What they meant to say was we clean them when we feel like it. Also, our last car broke down while we were at least 20 miles away from our destination. Not to mention that the windshields were dirty and there is never any wiper fluid in their cars. Needless to say, we Uber everywhere now.

We rented a car from Alamo Rental at the Jacksonville, FL airport. We were talked into the additional insurance on the rental which they said was "full coverage." We were hit head on. We spent the next 24 hours attempting to call their Customer Service Line to report the accident, but nobody ever answered. We received a bill from Alamo after the liable party's insurance paid out charging us for $780.00 in "lost rentals" and "admin fees." We asked to see the subrogation demand submitted to the responsible party's insurance because according the claims agent, they do cover the "lost rental fees" but would not cover the admin fee of $150.00.

Before I begin, let me clarify that this review refers to my experience in the town of El Calafate, south of Argentina. But, as Alamo intends to be a worldwide organization, should not allow operations as their franchises in El Calafate (namely Fiorasi Rent a Car) to exist. In summary: a real trap for extras, with lies and vicious tricks. Delivering defective cars, and then mistreating Clients, with threats even, in order to dishonestly increase their profit margins. I will not rent Alamo anymore in Argentina, for sure, and worldwide, as they seem to allow dishonest operations like the one held in El Calafate, Argentina, to exist.

WORST EXPERIENCE EVER... renting a car from Alamo was extremely frustrating. Their agents are rude and very suspicious to what is or isn't a valid driver's license. They would not rent a car with a temporary license and even called for police assistance, wasting the officer's time, trying to validate the license. Calling their customer support was no help and the pre-recorded message at the beginning of the call had more character than the agent I spoke with. I have 2 other reservations with Alamo in the near future that I will be changing to a different company in the morning. Horrible experience.

I recently rented a car while in FL for four days. Unknown to me, we had a SunPass on our vehicle. As a result we were charged $13.00 for tolls about ten days after our return. Unfortunately, we paid for those tolls in cash as we traveled. In NYS the E-Z pass triggers a red/green light if you have one in the car. Guess that does not happen with the SunPass. Meanwhile, we paid double for the tolls. That amount adds up with all the rental cars in FL.

If I can give them a zero I would... I've rented many many vehicles and this was my first time renting with Alamo. Trying to get the best deal as always I booked my rental and checked the prices the day of and realized price had dropped $19. I let the rep know to price match their price and he told me he couldn't and I would need to cancel everything and rebook the rental. I let it slip and just continued since I was still getting a decent price.

On a recent trip to Colorado, we had a bad experience with Alamo which was not the first. We arrived at the Alamo counter late and was greeted by a friendly counter agent. She looked up our reservation and concluded that it was what Alamo calls a “DRIVE HAPPY DEAL” package. The deal was represented as a premium package which will afford Compact or Larger for the cost greater than a compact (nearly twice the price). Well upon arrival at the Alamo location, that’s not what was provided to us. After much discussion with several rude Alamo representatives including the location manager, I had no other choice but to pay yet again for the upgrade (as it was 1 am). Alamo’s position is that they will offer the vehicle that they have surplus at the time and at the location. Not true as there was more full size vehicles at this location than compact.

After renting a car in Kona, Hawaii, I will never rent another car from Alamo Rent A Car. At the time of rental, which was late in the evening. They did not go over the car with us to check for previous damage (paint transfers, etc.) from previous renters. Since that was not done and we accidentally cracked the tail light during our rental, they are charging us with damage that was not done by us. They did not even look at the vehicle when we returned the rental and told them about the tail light. They only filled out the paperwork. They are now charging us for paint transfers on the rear bumper ($1200, instead of $300) along with the cracked tail light. I will never rent another vehicle from this company.

Alamo Car Rental customer beware. I made a reservation online with a credit card. Attendant needed card to pick up. I did not have that card so gave them a different card to pick up card and was charged twice without knowing. They should of told me. Had to wait 15 mins for bus to even take us to rental place.

I rented a car at the Fort Myers airport. The staff was very pleasant, and the car I got was clean. 5 days later I was running errands, and when I came out of the store, the car wouldn't start. I called Alamo and customer service was polite. She said it would be a $70.00 charge. Why do I have to pay for Alamo's car not starting!? Not only was it a $70 charge, but what they failed to tell me was they added an 11.11% fee + tax bringing it to almost $89.00. Again, why am I paying this?! They sent me to Enterprise to get another car, and said they would send an email to explain why I was there. I arrived at Enterprise where the employees there were dumbfounded about why I was there, and said they had not received an email. All of this took 3 hours out of my vacation plus an extra $89.00 out of my pocket. Alamo hasn't offered any apologies or vouchers etc.

I had a SUV rental from Alamo Car Rental from Detroit airport location and it was the worst. They have worst service and bad attitude. But the real reason I am doing this review that when I put the SUV back to them I forgot my garage door remote. And I rarely call them. As soon I got to my house that was after I return it 20 min and I am sure that they didn't even touch the truck yet or clean it. So I call them and they put me on hold around 5 min and the woman on other line she told to hold an again. And I thought she going to grab it for me to hold for me or call somebody from outside to bring. She didn't even bother.

Had to switch auto rental dates from Saturday to Sunday on a trip to Kona, HI due to American Airlines flight delay (snow in Chicago). My Saturday auto reservation was $450 for 17 days. When I rebooked, for the next day for 16 days (same car) it was $1540.

When are you out of the condo we were pressured very very pressured to buy a car insurance and to move up into a bigger car. We were satisfied with the new Sunday we're giving us and the customer service rep was not satisfied. She was pushing it and pushing us and we found said, "No that's it." She proceeded to pressure us to buy insurance. We explain to her that our insurance company has coverage for the rental. She said, "If you do not think it will take $500 out of your account even if there's a scratch on the car when you bring it back."

I reserved a luxury vehicle for a week and got a BMW X3 SUV. Although it was acceptable, it was not what I wanted. There was no explanation or discussion. I got what I got and was charged the same rate. Probably not coming back to Alamo. I was disappointed.

Salesman stole from me and company refused to acknowledge or even call me back after being informed. Car had issues that were not disclosed. Only got 1 star because I had to choose something to continue. BEWARE!!!

We give them now 5 STARS

My wife and I planned a trip to Branson, MO for November 2017. We booked the flight to Little Rock, AR and a rental car with Alamo in October to allow plenty of time to have reservations established. Our flight arrived in Little Rock on Wednesday night at 10:30 PM. We went to the Alamo desk and it was CLOSED. When outside to check where we would pick up the car - totally dark and NO CARS. Neither did Enterprise have any cars. Spoke to Mr. ** who said sorry they have no cars left. So we had to go back inside and rent a car from Avis at double the price. The people at Avis said this was a normal situation during the week to have no cars after 5:30 PM.

We rented a car in Alamo through economycarrental. I requested a Ford E or similar since we were a party of 8 and a lot of luggage. We received confirmation and quotation for ~US800. When we arrived my husband and brother went to Alamo’s counter and...surprise! They stated the class of car we requested was not available. The only thing they could provide was a smaller vehicle (suburban) and over US2,000. I wrote an email to economycarrental about this issue. They answered a couple of days later requesting images of the contract.

After being overcharged $370.00. I called customer service as many would. I talked to a nice lady and she tried to help me the most she could. Said she would have the person I needed to talk to contact me. So I left her my number. After waiting 3 hours and not hearing back from the company. I decided to call back to get the situation handled and was hung up on, so I called again.

Rented vehicle at Houston Hobby Airport with the intent returning vehicle to Houston Bush Airport. The agent wrote it up as returning to Hobby. I brought it to her attention and she said there may be a small charge to drop at Bush. My mistake was taking her word for it and not getting it writing, after all it is just across town. When I returned vehicle to Bush there was a $62 extra charge and my contract was voided. No one at Alamo's customer service was willing to adjust the extra charge.

After trying many car companies over decades of travel, I've ended up using Alamo as #2 (Enterprise as #1). I can't stand bad customer service, and I've had generally good service from Alamo over the years.

Picking up this Toyota Camry at Lehigh Valley airport was fast and efficient, but it was in the lot, covered with salt following a snowstorm the previous week. We should have returned to the rental booth, but we were anxious to reach our destination and left the lot. When we realized we couldn't see through the back window or side mirrors we had the car washed ASAP. So much for saving time! As we drove out of the lot "maintenance required" light came on and has stayed on. Ever try to reach someone to talk to?

I had rented a car for 12:30 am on Dec 14th. My flight was delayed and I arrived at the airport after Alamo was closed. I had to reschedule my car rental but they did not charge me any extra and in fact went down on the already low rate. I have had delays before and have had to rebook at a much higher cost. Thank you!

I had quoted and done a reservation at ALAMO website, and when I arrived at ALAMO at Miami Airport, the salesman at front desk told me I had to contract a car insurance because it was mandatory. It has costed me almost twice price of car rental! I sent several contacts unsuccessfully! They do not care!!!

My wife and I rented a Chevy Equinox at BWI airport on November 30, 2017 and returned the vehicle on December 3, 2017. While in Maryland, we brought and used our Garmin GPS and inadvertently left the GPS unit in the vehicle, when we turned the vehicle in. No one at Alamo at BWI has located our GPS and they were notified the same day we returned to Florida. We are now out approximately $150.00, so that we can replace our GPS. The dishonesty at Alamo is unconscionable and should not be tolerated. We will never use Alamo again, as they would not answer their telephone when we called and only responded days later to our email.

It is unfortunate that they have been getting bad reviews, but I've had nothing but great experiences with them. We reached DFW at 5 am and was processed in and out immediately. Had no issues. Once we returned there was additional charges on my card. I called DFW customer service and was taken care of right away. They saw the charges and were able to refund me without any issues. Will definitely work with them again.

I was stuck at the ATL airport!!! And after being turned down by another car rental company the manager Elise was very professional and empathized with my situation. She was able to accommodated every one of my needs and get me on my way home. I will only be using Alamo from here forward. Thank you so much for your help in my stressful situation.

When we got our rental car at Tampa International Airport there our lot was dimly lit. We were told to pick out our car, which consisted of 2 options. However, the main goal of this car was to get us to where we were staying 40 minutes away. So we got in the car. Although there were employees walking around, no one walked around the car with us. We went to the exit and she scanned the number and off we drove. At that point we should have stopped because the steering wheel had sticky goobers all over it and once we got in some form of daylight we noticed the ceiling looked like a massacre quite possibly went down in the previous rental. There were spots you could tell were scrubbed away, but other spots were very visible.

We were contacted so quickly that I missed the response from Alamo. They followed up immediately & we worked everything out. Nothing but a misunderstanding on our part. Thanks to Alamo for their quick attention. Will definitely use Alamo next time.

Thank-you Carol and Alamo management. The incident has been rectified in a professional and fair manner. I must say there was a high level of commitment from upper level staff at Alamo--they listened to my story in earnest and getting things resolved promptly. I couldn't ask for a more honest and transparent response. Thank-you!

I am writing this review to warn potential Alamo customers against the tactics of Alamo staff in the San Francisco airport. First he tried to sell me an upgrade over my original booking. I told him it is only me and I do not need a bigger car but he saw that I have three bags and he kept going about the more expensive upgrade. Then he tried to sell the liability insurance. I told him my credit card covers me. He went on warning me that this credit card (I have this card for more than 20 years) insurance is useless. I refused the insurance but when he gave the form to sign. Luckily I noticed more than $110 increase in the bill. When I inquired he said for the insurance. I told him once again I do not need it.

Upon arriving at car rental there was a wait because no cars were available. The transaction occurred, I asked the clerk at the desk if I could pay cash instead of putting it on my card. She said yes, handed me keys... Off I went. Returning the car, I was told my card had been charged. I explained I had paid upon taking possession of the vehicle. I was told it would be reviewed. After I returned home I learned my card had been charged. I CONTACTED THE AIRPORT POLICE.

Called to inquire about driving around LA freeways and all the various toll charges and ensuing Alamo fees. The service person SUCKED. She didn't really care, didn't express any type of apologetic tone, didn't offer up a solution and basically flipped a switch in my brain where I will never call Alamo for the rest of my time on Earth.

Reserved a car from Alamo's Ontario, CA airport location for 10/26/17. Flight was due to arrive shortly before closing, so I called in advance to make sure they'd still be open. I was assured that they ask for flight numbers to make sure to stay open for late customers. Flight was early, I arrived before closing, yet Alamo was closed. Many on the flight also had Alamo reservations and were also stranded late at night. I called Alamo's 800 number to see what my options were, and that rep was absolutely no help. Rented from Hertz at double the price. They said Alamo routinely lies to late flight customers.

I feel like I was railroaded at service counter on October 4 2017. The counter person made us get a much bigger rental car than we booked. He said our luggage wouldn't fit and didn't even let us see if it would fit. Also I didn't see many sedans available and they put us in a SUV. He acted like he was doing me a favor. We felt stranded at the airport. What else could we do? I haven't rented a car in 10 years. My wife and son just wanted to get to a hotel. After all the fees I paid double the price I booked it for.

GAVIN FROM ORLANDO INTERNATIONAL - Absolutely horrible. Will NEVER book again. The manager gave us false information! All the idiots at the counter barely speak English. Long story short I missed my buddy's deployment. Thanks **!

I picked up a rental vehicle from Alamo at DFW Airport that I had prepaid for. When completing the paperwork the agent pointed out that I had forgotten to initial a section on the contract, so I scribbled my initials and handed it back to her. Turns out she was directing me to sign up for the extended protection plan, which costs $13.99 a day. Now, I should have been paying attention so that's on me, but I had just flown in from a long day of traveling and was jet-lagged, and I feel the agent took advantage of that by being all "Oh, you forgot to sign this part, too!" as though it were something mandatory and had to be signed in order to get the car. I had gone with the prepay gas option and for an economy car (which I had reserved) it was $21; the agent then gave me a free upgrade to a full-sized car without telling me that the cost of a prepaid full tank would go up to $33.48.

I was overcharged for car rental. After I called several times and stayed on the phone for long time they admitted the overcharge and promised to send me a check for the amount of 130 dollars. But they never did. They changed their word and said I have to get my refund from Orbitz and Orbitz said I have to get from Alamo. They didn't even respond my credit card company when I disputed. Never do business with Alamo and Orbitz.

Rented vehicle at Alamo in Burbank. Reported damage to front of car to person who showed us to car. They told us person at gate would document the damage. Reported the damage to the person at the gate. He said he noted it and let us out of gate. We did not receive anything from him! On returning they noted damage to car. I told them my story and they looked in file, damaged was not noted! Thank goodness we had the extra insurance! What a scam! Do not drive out of the gate without documentation that shows damage to your car. Beware!

I recently rented a car from Alamo for 3 days. Upon picking up the car, not a soul came out of the building to do a check of the car. I noticed a very small gap on the front bumper, but did not think it important. After driving the car to work the next morning, I noticed that the gap had widened a little. The next afternoon, I informed the agent that the bumper appeared to be falling off the car and said I would return it early. I did so. The agent upon return glanced at it, said, "These cars do that, they don't have good clips, so they have to be replaced. No big deal."

Just received an invoice from Enterprise Holdings, Tulsa, OK for $323 in non-rental charges. Had I been told of these charges at the rental desk when I paid for this rental, I would have refused all these services. This is either a rip-off to increase company profits, or a total scam. All charges were: damage waiver, roadside service plan, PAI (?), and Extended Protection. When I rented, I paid (charged to my credit card) and was paid in full. Upon return, no one in office, just told to drop off the keys - which I did. Address on return envelope for my "payment" PO Box 402345, Atlanta, GA 30384-2345. Make checks payable to EAN Services, LLC at same address. Inquiries 800 774 7578. I have not called, I am too angry to call. It wouldn't be productive.

I rented a vehicle while visiting Chicago, lL. The Alamo agent suggested the option to prepay for tolls, which required daily fees. I had turned it down since I was not travelling around areas that required too many tolls during my stay. Recently I received a letter of a toll that I did not paid, which was paid by Alamo. 1.50 toll with 14.00 fee. I strongly suggest that you choose the so called convenience fee when renting a car in that airport. If not they will bill you <400%. Not sure if Alamo gets a cut of the fees. This is not a convenience fee, rather a must have for when you return the car. FYI, the unmanned is the only booth when entering the airport to return the car.

I came to rent a car from Alamo Car Rental in Los Angeles and when I left halfway to my destination I get a flat tire. My boyfriend ends up changing to a spare tire and driving back to Alamo to change the car. After we changed the car we came home and I realized I left my wallet, passport, checkbook, and all my important documents in the car in a Ziploc bag. We drove back to the car rental again and went to see if anyone returned anything... the answer was no.

I am a recent customer of your Alamo operation. I have rented 100s of car over my 48 year career, from many different companies but never have I had an experience as I did with my rental from you. I picked up my rental on 8/20/17 at your location in Anaheim CA. and on 8/21/17 began my long awaited vacation driving to Las Vegas. Nice car, nice ride. Arrived in Las Vegas parked the car in the hotel parking structure where it remained until about 5:30pm the next evening. My wife and I had dinner and show reservations, went the car and it would not start, we were surprised and annoyed but mechanical failures happen. Had to find a taxi, which took longer than we hope so we missed dinner. After the show we took a taxi back to our hotel.

Rented a car here in the US, through Expedia.com to be picked-up at the Liszt Ferenc Int. Airport in Budapest at a predetermined price which included the rental fee and all taxes and fees. This was clearly spelled out in the rental agreement. Upon picking up the car the final fees were kind of difficult to determine because they have charged a large security deposit on my credit card, because I've declined the exorbitantly high additional accident protection insurance, and I have the feeling that the invoice is not designed to be easily understood.

We rented a car last minute online due to a death in the family and our son moving out of state. Our flight was delayed 3 hours, we called Alamo directly. "Mark" told us no problem he will wait for us to get into town and to call him when we landed. We called him and told him we were getting off the plane. He said he will wait for us and would get our reservation ready (type of car and everything). We arrived and no one was at the Alamo stand. We never used our rental we reserved and paid for with American Express. This was Merchandise we were billed for and never received. We will never use Alamo again and make sure the University our son teaches at knows All About Alamo.

On Monday August 31st, my wife and I flew from Toronto to Chattanooga TN. We had reserved a car from Alamo to be picked up at the airport. We're planning to drive north, about an hour, to see the total eclipse. When we arrived at the airport, we discovered that Alamo ignored our reservation and had no cars. They had overbooked. No one else in the city had cars either. The folks at Hertz told us that Alamo overbooked horribly and left 40 people or so stranded. Our trip was ruined. The eclipse was an hour's drive away and there was no way to get there outside of a very expense taxi ride there and back. The people at the Alamo desk were not sympathetic -- they just told us that lots of people were in the same position. They offered no compensation. They just wanted us to go away. That was our experience with Alamo Car Rental.

Alamo refunded us for the upgrade.

Booked a rental car from LAX through rentalbooking.com. When checking in, Alamo were very keen to sell an upgrade car, claiming that the car I booked was not big enough - although there were only 2 of us traveling. They originally wanted $35 a day extra but eventually charged $25 a day extra. Another colleague at work today said he had a similar experience with Alamo. Something to be aware of when traveling to the US.

Alamo Car Rental Services were very kind to me recently in providing a refund in good faith of our original agreement. They provide prompt, efficient and cheerful service at the Aspen airport. And in Denver, Alamo addressed our concerns cheerfully and with consideration of our travel needs. In our dealing with the gentleman who granted the refund, he was prompt, considerate and ultimately very kind. In all aspects of our experience with Alamo, the service was top flight. Alamo is a company that stands by its word and honors its customers. It deserves business and loyalty.

I rented a car from Alamo through Orbitz.com. When I arrived in Charlotte on July 27. I was told I could not rent the car because I had a SC DL and a debit card. I showed the man at the counter my return flight information. He refused to release the car. I asked what's the requirements when using a debit card because everyone does not own credit cards. He said proof of a return flight, which I provided. I was stranded at the airport for hours and missed an important event. The other car rental companies did not have any cars available on site.

June of 2017 rented a car from Alamo. The night before I returned car I stayed one mile away from Kansas airport where I rented the car. It hailed that evening, but did not note anything on car. Returned car next morning and Alamo representative walked around the rental car and said "You're good to go." 2 weeks later receive notice in mail that I owed them over $2,600 for hail damage. I explained that their employee checked the car and said I was good to go and considering they knew that it had hailed the night before they should have pointed out any and all damage the morning I returned the car. I asked for pictures of the damage, but the pictures they sent did not show any damage... Just circles where supposedly there was damage. I was unable to enlarge the pictures. They threatened me that if I did not pay it that they would damage my credit report. I will never rent from Alamo again.

Just wanted to share my experience with Alamo Car Rental. On Monday July 31st I had a reservation with the Dallas Fort Worth airport branch. This reservation had been made many weeks earlier and it was prepaid. I arrived with a valid driver’s license and credit card. The manager Ashley ** said that my license was not valid. While my license is from Florida, and it was slightly bent and aged. It is valid. My address is accurate and clearly visible as is my photo, and my license is not expired. I had recently visited the department of motor vehicles for some registration paperwork and it was accepted and deemed valid. When I flew home today the department of homeland security accepted it as my only form of identification. No problems. Minutes after the Alamo manager refused to accept my license two other car companies accepted my license with no questions.

From Germany we rented a car for 19 days. When we arrived at Miami airport, the woman at the counter told us, that the car we booked would be far too small for a family (2 adults, two children) with 4 suitcases. She really told us that we would run into massive problems (with space). Because we had fear that we really would have problems, we said ok to kind of upgrade the car. Yesterday then I saw the car we initially booked, a dodge grand caravan. This car would definitely have had enough space for a family of 4 with 4 suitcases. So now I’m asking myself why we paid additional 677 dollars!!! for a car we did not need. Alamo was playing with the fear of tired stupid foreign tourists not knowing the sizes of the cars and we really feel ripped off. Besides this fr car was dirty inside. We found fries and ketchup on the back seats.

I rented a car from Alamo in Tampa Florida thru Kayak on June 30, 2017. When we got to the airport the car was at an off-site location. It was a $25 cab ride to that location. When we got our first car, the AC was malfunctioning. We had to be switch to another car. At the time, I added a second driver for the 6 day rental for an additional charge.

In April I used Chase reward points to book a car for July 2-30, 2017. It was 60,000 points plus $104. When I landed and went to the Alamo counter, the clerk said two women and two pieces of luggage wouldn't fit in the car they had for me. She said it was a smart car or something similar. I had booked a compact, not a smart car/mini. I had to pay an extra $400 on the spot to "upgrade" to a Nissan Sentra. I became ill on the trip and ended up in the ER. I called Alamo to tell them I'd be returning the car 15 days early because I needed to get home for follow-up. They are refusing to refund points to my Chase Sapphire account. So... the points were worth $900, I paid an extra $104 in April, in July I paid an extra $400 to have a car that would hold 2 people. $1400 for 13 days. And their reply when I called... basically "Too bad." And "You agreed to the upgrade." Like I had a choice. Even with Alamo points, I will NEVER use them again.

Nobody went over the car with me. I drove the car and my family and headed to Niagara falls for our 8 hours drive. Halfway I took off my shoes and kept driving when I noticed that my socks were getting wet. I did not think much of it since I thought they might have cleaned it and carpet still had some water in it. As we got to Niagara early morning my sister who had a cast on her leg complained that hers was getting wet and becoming uncomfortable.

Dog Hair was all over the car. I was going to Michigan from Memphis. I had a allergic reaction & 2 other. It was an horrible experience. Very uncomfortable! We scratched & itched all the way there. The whole entire night I couldn't sleep. I choked & coughed the rest of the night. I was very glad I had my ** with me or it could've been worst.

I live in the city of Atlanta and I own a record label that requires me to make frequent drive trips from Atlanta, to cities in Georgia, Florida, South Carolina, Tennessee, etc. I am a very loyal customer to Alamo and even use them strictly when I fly to other cities. I spend thousands of dollars a year renting cars from Alamo, primarily out of the Atlanta airport location. I always rent the Premium class cars because I want to get the Camaro, which I have been told many times over the years by management, and employees that it was considered a Premium class car at the Atlanta location because they do not have a sporty class section on the reservations website.

I went the counter to pick up my rental car in Knoxville, Tn., TYS airport, this afternoon. I was offered insurance coverage for my vehicle at $25/day. I told the agent that I thought the fee was exorbitant since the cost was greater than the fee for the car rental itself. I needed the car, so I paid for the insurance. I checked online to see what Alamo charged and the fee was $9/day, which is what I was anticipating. I called the Alamo service number and she told me that because I booked the car through Costco, that the rate was $25/day for the same coverage as the Alamo site at $9/day. She didn't offer me any rationale for the different price for the same service. She did take my complaint. Beware.

When renting from Alamo I went through Allegiant and paid upfront 300 for my car rental from 6/21 to 6/28. I was told at the rental counter when renting in Destin, Florida that a 200 hold would be placed on my account and when I returned the car they would refund it. When I turned my keys in on return flight at 4:30 am no one was there so I accidentally took keys with me back to KC. When I realized what I did I immediately called Alamo. I spoke with Duree which explained to me it would be cheaper to just charge me 225.00 return key fee. I was like "OMG I don't have that right now. Can I just FedEx the key to you," and she said, "No, it would be cheaper this way" and that Enterprise their main company would just send me a bill.

I booked a car on hotwire.com over the 4th of July at the Burlington International Airport in VT. After I read the disclaimer about deposit policy and how the deposit amount was not disclosed, I contacted Hertz (at 7:35pm) because I knew my credit card only had a 300 dollar limit and did not want to waste the two hour drive out there to pick up a car just to be turned down. I was informed that the deposit for the car was the cost on the car. "If your car rental is 100.00, then your deposit is only 100.00". I then verified not once, not twice, but THREE times that the deposit was only 100.00 which she assured me it was. After getting up at 4 and driving two hours to the rental place, I was greeted by a very nice young man who offered an upgrade because they were out of compacts. He did his usual routine and was very professional... and then he said my card was declined for the car.

I have never experienced such deceitful, poor and downright awful customer service in my life. I needed to rent a car while I waited for my truck to be shipped here b/c I moved. I had to extend the amount of time I kept the rental because my truck hadn't arrived yet. A woman named Yvonne would call me every week or so and I would let her authorize my debit card over the phone for the price of an additional week using the weekly rate for the vehicle.

We rented a vehicle on May 22, 2017 from ATL and returned it on May 31 at SAV (Savannah/Hilton Head Airport). The vehicle was turned in to the agent on duty who did a walk around and then printed the receipt as payment in full there at the vehicle. In my possession, there was no accident and no damage to the vehicle. Three weeks later, I am in receipt of an insurance claim letter saying that the vehicle had been damaged and to provide my insurance or credit card information. I have been in email back and forth with the claims investigator for documentation. Even so, any damage will have been after I turned in the vehicle. Now it has become my problem. I suspect an Alamo employee damaged the vehicle and now they want me to pay for it. Something's not right. As soon as I get documentation from the Alamo investigator, I will be filing a complaint with the Savannah Police Department.

I rented a car for a trip in Florida. When I returned the car I had some confusion on the airport I was supposed to be at. It was 4 am and I had very little sleep and asked the guy checking the car in if I was in the right spot. My rental agreement said to bring it back to Fort Lauderdale and I was in Miami, the guy said yes so I left the car with him and within 10 minutes I realized my mistake and went to customer service to get the car back and go to the correct airport. Even though I returned the car an hour early they wanted to charge me $100 to get the car back, the guy was rude and didnt want to help resolve the situation. I feel they should not have accepted it at the wrong airport or at least say something and since they only had it for 10 minutes they should have let me take the car to Fort Lauderdale where I was catching my plane.

On Saturday, June 10, 2017 around 1 am I picked up a silver Buick Lacrosse at O'Hare airport. I used a debit card and I know a hold was placed on my debit card. I returned the car back at O'Hare on Tuesday, June 13, 2017 around 3 am. I was told by the check-in attendant that the plates didn't match the car. She asked for my rental agreement which I gave her (unbeknownst to me, my contract had fallen out and the total of the contract was $170.92). We went into the office, where I stated that I had a 5 am flight back to Phoenix (where I live) and was time-pressed and she didn't cash me out or give me a receipt. She wrote down some information and I left. When I arrived at work around 8:15 am (PST) I checked my account and I almost fell over!!! I was over negative $201 dollars and the insufficient fees were adding up. I saw that Alamo had charged me on June 11, 2017 $269.52 and was still holding money from my debit card.

We rented a Midsize car from Alamo and I paid extra (377.23 GBP) for extra insurance and to ensure that it including everything!! However, when I returned the car 3 weeks later I also received another bill from Alamo for 160 dollars for the private fee recovery charge, customer facility charge, tire/battery fee, Florida surcharge, the vehicle license fee and sales tax. I even returned the car with a three-quarter tank full of petrol (I bought the petrol on the way to the airport) and they still charged me 28 dollars for it! However, I have got a printed invoice for the original 377.23 GBP that INCLUDES all of the above.

Did not have to leave terminal. Rental car location was just outside Ft. Lauderdale International Airport terminal 1, very quick service, clean car and just what I ordered. In and out on a Friday morning in less than 20 minutes. Only problem is they did not tell me where Alamo checkout booth was located. Check-in took no more than 7 minutes. Great price for Friday through 3 p.m. Sunday rental.

I rented a car in the UK to collect when I landed in Orlando. They had no recollection of the insurance I had already paid for before I left. I had a paper copy on me and showed them. This was not good enough for them. I had to speak to my travel agent who told them to let us proceed with the car and she would Email them the next morning!! I signed to say we taking the car and the contract would be amended when our agent emailed them.

I had a prepaid reservation with Alamo at the Philadelphia train station location. When I arrived I was told there were no cars available. I contacted customer service to process my reservation right away and to make sure I wasn't charged a late cancellation fee. They were very apologetic and said I had nothing to worry about. 10 days later I received a partial refund. Despite promises... Several calls to customer service has not resulted in a refund of my prepaid reservation.

We recently rented a car from Alamo at Syracuse NY airport. The employee handed us the keys and we were sent in the direction where the car was parked across the street. After seeing the damage to the car, I got out my iPhone and snapped pics of all the damage. Sure enough, when we turned it in, THEN there was an attendant who walked around and inspected the car. She immediately informed me we had damage to the car. I showed her the picture of the damage she was pointing to and she had the nerve to tell me she didn't think that was the same damage. WHAT??? SO she sent me with a slip back inside to the Alamo counter where I showed the employee there, the pictures. He said, "OK."

I just want to tell people to be aware of what you are going to be signing on the paper that they give you at the counter when you arrive to get your rental car. We went to Miami International airport on May 2nd, 2017 and we booked both the plane tickets and a rental car through Expedia. When we reached to Alamo counter, the young guy who helped us just asked my husband for his name, credit card, and driver license which is normal and that's what all car rental places do. He didn't ask if we want to buy insurance for our rental car or upgrade our car like all other rental car places would ask us when we're at the counter.

On Jan 18, 2016 due to not being satisfied with the service from Alamo, we canceled our car reservation at the front desk of the ALAMO Las Vegas Airport local branch and the Alamo agent promised us that it is a free cancellation. Later on, the same day (Jan 18, 2016), after we arrived to our hotel, we called ALAMO and an ALAMO representative confirmed our free cancellation. Just to be on a safe side, we also requested a confirmation by email to be sent to us which was sent on the same day Jan 18, 2016 (We still keep this document).

Recently hired 3 vehicles on a trip to Portugal. Reading many reviews before booking I was understandably nervous about how the experience would evolve. Arrived at Faro Airport, short walk to collection point. Small queue but 4 staff handling and it wasn't a long wait. Staff were extremely helpful and efficient. All 3 cars were clean and well-presented. Chips noted on 2 cars. On return, vehicles were checked for fuel and damage and within 10 mins we were heading for the terminal. All our fears had evaporated. A good experience that I would recommend to anybody.

I rented a car thru Carrental.com and paid in advance. At the airport I upgraded and got a nice car - but I was cheated into paying a much higher price - actually much more than I had already paid. The lady told me that I would have to pay the difference and the amount would be $1498 - which meant around $500 more than I had paid already. But the truth was that I had to pay $1498 MORE - She told me another story. Stupid me - A very expensive learning experience. And a goodbye to Alamo. So take care - Don't trust them.

Yes, I will except your offer. Please send me the coupon for the free car rental.

Truly wish I would have read all the negative reviews and extremely low customer satisfaction before making this huge mistake! There isn't a single positive review & according to reviews & now my own experience they could care less about making things right! I rented a compact car from Huntsville AL airport. When I first arrived at the counter the woman behind the counter was talking to a man, an ex boyfriend she later informed me. She comes over & ask if she can help me & while entering in my information makes a personal call on her cell joking about the man being there & asking the person on the line to "call & tell him to leave so she didn't have to call airport security". The man then proceeds to walk right up on me so close he's touching me and hollers "hey" in which she tells him to leave me alone because I'm a customer.

We rented at Portland, ME Jetport, new vehicle with 40 miles. They never offered us "Roadside Service". They said our word against theirs so we lose. We were almost home and our tire went flat on the highway. AAA came and said it was patchable but they didn't have the right patch. Also said he could see no reason why the tire split. No rocks, nails, screws, glass... as he scratched his head!

Please everybody check the condition of your Alamo Rent a Car. They could charge you for something you did not cause! Alamo at Miami International Airport - MIA is charging me a damage in my rental vehicle that I did not cause. The vehicle provided by Alamo had a dent and they made an express report and forced me to sign it, they forced me to sign, accept a damage I did not cause. I have been renting vehicles from Alamo from years ago and I never had an issue with any vehicles. As habitual Alamo customer I have been witness how employees treat and drive the vehicles along the lot and I am sure, that my rental vehicle has been damaged in the lot by themselves not me. I need to add that, many Alamo Rental Cars, has dents, the interior sometimes is damaged and Alamo just let those cars rented again without fix it and in my case charging me.

My experience occurred at the Seattle airport. I have since read reviews of others and the best recommendation I have is use a Kiosk and not the guy who tries to squeeze every dollar out of you. I ordered a midsize car--was told to pickup up any car under the "Midsize" sign. I did and drove a Nissan Altima to the drive through checkout. There, I was told this car was considered a "Fullsize car". More money!

The actual car rental was good, but on returning the car to the garage at Orlando International Airport we inadvertently left our Sat Nav/GPS unit in the back of the car. The area of return is very dark after entering from the bright sun and although we checked, as it was in a black bag, we missed it. I emailed Alamo UK with a full description of the unit, and they contacted Alamo at MCO who replied to say the vehicle was out on a further rental and would not be returned for 10 days and they would update me then. As I know all cars are valeted after return before being rented again I didn't accept this excuse, but waited. I had to email after 10 days and received a reply that they did not have the unit. This means to me that one of the valets found the GPS, but did not report it. I do understand it is our fault for leaving the unit in the first place, but it does seem there are dishonest valets working for Alamo at MCO.

When purchasing their service in Miami Int Airport, they said to the whole group that the van did not need to be filled up before delivering back again. They lied, even after we filled up the whole tank and probably only use 1/10 of the gas to get back to their Miami delivery service, they charged me $60 USD for a small difference in gas, when the actual full tank with 95 octane was $40 USD (The full tank). Basically they lied about having the tank empty and then charge $150 USD for the full tank. Will NEVER recommend this thieves.

March 19, 2017, I rented a Camry for 10 days at the Portland airport. After 2.000 miles I returned it in perfect condition. The agent walked around the car and immediately went to the lower rocker panel corner in front of the rear tire, wiped off the road film with a tissue she had in her hand. The agent declared there was damage at that corner and said, "That's the most expensive part to repair." I told her there was no damage and they are running a scam and call my insurance company. She said they don't call the company until they talk to me. I told her I'm not talking to her and I'm leaving to catch a flight.

Alamo Rent A Car steals money from their customers. They stole $477.73 from me. They denied that I returned the GPS (which I did) and charged this extra amount to my credit card WITHOUT notifying me first or providing me with a receipt. (By the way, they gave me a broken GPS to begin with, so there is no reason why I wouldn't return it.) Please do yourself a favor and tell all your friends and family to use any other rental agency not associated with Alamo.

Well it was such bad experience it's almost ridiculous that I have to write poor report. Anyway went to pick up my rental at 8 am which they are suppose to be open. Get there, waited 5 min, no one show up so as I was calling this guy show up. He look like he just crawl out of bed. Did not apologize for being late. Then I had to wait for him to get computer up and running. He never said a word just like he was zombie. Then he finally got to be just no smile or when he talk he act like I was a bother to him.

I waiting until now for have a answer about my Michael Kors gold makeup bag. No call and I trying call and lost reference numbers 2x. Different numbers and nothing. I just want my stuffs back please. Is very important for me. Thanks. Please call me.

Rented a mid sized car for 131.00, stopped at the desk to get airline discount and to see how much a convertible would be. Was told 179.00 with discount. We even verified it was 179.00. He said yes but when we got back it was 179 plus 131 for the original rental. This is not what he told us. Called the company about it and the woman was rude. She kept stating "Well ma'am what do you expect a convertible to cost?" and I told her "179.00 because that's what he told us."

A car owned by Alamo hit our car injuring my husband- destroying our car & their driver was cited by police & it was determined to be the rental car fault. Alamo refusing to pay - having to sue them. We just wanted medical bills, lost wages & car replacement- not out to get them. However, the lost wages are climbing and now an attorney fee added.

Last month I rented a Car at Eagle Airport in Colorado USA. Alamo the company give me a rental voucher. When I arrived to pick up my car, with 2 months in advance reservation, there was no car, no refund, and not even a responsible clerk in desk. They dont give my money back, and it's impossible to get by phone and not a single email responded. The worst rental company in the world, as is known this days. Never rent at Alamo.

I rented a vehicle from Alamo Rental Car. I paid with my credit card. I return the vehicle in good condition. No problems. I was told that my credit card was charged for the price of the rental which was totally okay with me but 5 days later I check my credit card and Alamo Rental Car has made an unauthorized charge and hold on my card. I spoke to several supervisors pool. Assured me that within 24 hours after speaking with me the funds and my credit card would be released. 2 Days Later they have still had the hold on my credit card so I went back to the branch and I spoke with Michael ** who is the supervisor. He reassured me that Within 2 days my credit card would be released and the funds will be placed back on my card.

We rented a car and had a very minor accident. We were hit from behind and ended up with a dent in right rear quarter panel. They sent us an estimate that had all these extra fees. Administration fee, depreciation of vehicle, etc. 900.00 dent became 1400.00. Then our insurance company and the other company are fighting it out. I get a call from a collection agency saying Alamo sent it to collections. Thinking this had to be a scam we hung up and called the number back. They said they had no record of us. It was late afternoon and we were traveling so I waited til morning to call Alamo back. They said yes it was in collections. No letter, no invoice, not a pay in 10 days, not even a phone call. I was rudely told that it was my fault. I should have contacted them. I would recommend them to NO ONE and I am telling everyone I know not to use them.

Last year I made a reservation online (phone in Tobago wasn't working) for Sat 4/3/17 for a 4x4 vehicle #**. I checked every month to make sure it was in place. I even got a confirmation email on 3/2/17, however on my arrival I was informed by Ms ** that there were no 4x4 only Sentras. (I ordered the 4x4 because of the height the cars are too low.) Now I had no choice!!! Take it or leave it. So I had to start calling your competitors. After 6 calls I got one (lucky me). After 5 years I would not be doing any more business with Alamo. Thanks for all the add stress Alamo.

I rented a car and verbally told Alamo representative I did not want additional insurance. No price was discussed for additional insurance. He gave me forms and said "I need your initials here, and initial here, and there etc." many pages to initial, I did not read what I was initialing. When I returned the car I was charged an $183+ for the rental because I was charged for additional insurance. I did not want the additional insurance. I often rented from Alamo and never get it. I rented the car with an American Express card which gives additional insurance. I have an extensive policy on my own. I do not need additional insurance. My husband who was with me asked to speak to the manager and was told the manager wasn't there. We could not get a name of who to speak to.

Rented from Alamo on my last trip to Hawaii. Everything went very well. The SUV we wanted was ready to go and check-in was fast. No problems at all. My sister rented her car from Budget and I had to wait about an hour for them to get it ready for her. That is an hour of precious vacation time wasted because someone was not doing their job. I have never rented from Budget but have used Alamo many times and have never had to wait for a reserved car to be ready. I would surely rent from them again.

Besides I would like to rate the excellence of Alamo Car Rental, I would like to especially thank the most considerate and professional Alamo staff in Dallas Airport car rental center: Paul **. Although all the staffs we had interacted with were very helpful and providing very good information about selection of car, selection of insurance etc., Paul ** should be the best one as he helped us to exchange our original car which showing Maintenance Required on the meters board. Because our original car was a SUV four-drive car (Sequoia), Paul had shown us all possible similar cars for better handling of snow for our selection. Finally we had chosen a Nissan Murano. Paul also very kindly arranged the chosen car to be driven to the return floor to facilitate us move our luggages from Sequoia to Murano. We would like to express our greatest gratitude to Paul ** and Alamo Car Rental.

First of all, it was simple to rent the car as it was done over the phone. Now that was done all I needed to do was to show up on time as I did on this occasion. Once there all I needed to do was to wait for my turn, do the paper work, get my keys and off I was.

I wrote an email to Alamo yesterday and on here of my disappointment in the service and that I felt like I had to buy additional insurance when I told them I didn't need it. Within a half hour, I got an email, stated that it had been sent to the manager, within two hours I got a phone call from Patrick and a follow-up email apologizing and refunded the money for the insurance. He also said he would talk to the clerk and this is not their policy and it was not acceptable. My experience at Alamo was great except for this issue, Patrick's actions were quick and he was very sincere. For this reason, I will use them again and I will recommend them.

We rented a 4-wheel drive when we went to Maui. While the Jeep was nice enough, it was overpriced and the make/model and color seemed to be "the" rental car "go-to" for the island. We could tell who were tourists and who were locals by what they were driving. When we are on vacation, we like to blend in and don't want everyone knowing we are tourists as we feel we are unnecessarily targeted for a variety of things - some of which could be robberies, scam artists, sales pitches, etc.

On a particularly stressful travel day with flights being canceled and delayed, we found an alternate flight to a city 2 hours away from our destination. The trip return trip would be from original destination. Also had to rearrange rental car, and this was done through Southwest Airlines. Upon finally arriving in Charlotte, NC at 1230 am and having to be at an appointment in Columbia, SC at 800 am, we were shocked and horrified when the Alamo agent said no way could he honor a one-way rental reservation. He refused to rent the car. Fortunately Budget Rental was willing to rent one out and out of desperation we took it for $407 instead of the Alamo confirmation of $81.

Rented a vehicle for the Christmas visit in Orlando. When I picked up the vehicle, was asked if I wanted to up my classification for $35, so I said ok but was not told this was per day so upon returning the vehicle I got my receipt and didn't notice the charges until I got home. I had the vehicle for 5 days and was charged $836.16. Very disgusted with all the charges that were tacked on in addition to the charge of $35 extra per day to up class of vehicle. It was a small SUV! I will be finding a new place to rent from, this was over $167 a day! Are you kidding me?!

I received a phone called today from Alamo, Enterprise, National Holdings that was very polite, professional and was indeed concerned about the issue of the return key and communications resolving in this event. He handled the problem and I am pleased with his response. Thank you, Lucas!

We just got back from a trip to Texas - rented a car from Alamo at Houston's Hobby Airport, drove to Galveston where we stayed for a few days, then drove back to Houston to visit friends before heading back to the airport. All in all a very normal sort of trip, right? Well, it should have been normal, as the car was good, the checkout process was fast & efficient and we were on our way in no time flat. Except the last leg of the trip - the part where we headed back to the airport - we got lost in Houston mid-afternoon traffic, our GPS took us to a part where there was obviously no car-rental place. So, my wife called the Alamo # on the car-rental agreement.

Roadside assist lied to me about being 3 stations within 4 miles to get my car tire replaced. Another rep called me back with no knowledge of first rep’s conversation. Had to start from scratch, and advised it was 32 miles away!! Multiple stories about nonsense and excuses.

I reserved an SUV to transport 4 guests and their luggage on December 4th, 2016. I arrived at Alamo at 7:05am on December 28th to be told there was not one SUV to rent! The woman at the counter told me, "I tried to call you but was transferred to a business." I informed her that the number she called was correct. She left me no voicemail message to inform me of the problem. I then rented a Chevy Malibu in hopes of continuing to provide service to my guests that they had asked me to arrange the beginning of December. They would not settle for a Malibu and I lost an entire day of pay because of Alamo's shortcoming. The girl at the counter said it is the manager's fault who works at the airport. They had experienced no cars being available for days. I will contact an attorney to see if I can be compensated for the hundreds of dollars I lost. Do not trust this company! I will never give them my business again.

This happened December 24, 2016. Merry Christmas. I booked a rental car through a work rewards website for Ryan to drive home for Christmas. Through live chat I asked the representative if he would have any trouble picking up the car because the points were in my name. "Oh no", she said, "as long as he has his license and the reservation number he'll be fine." Well, here we are on Christmas Eve and Ryan cannot come home for Christmas because he does not have a major credit card in his name. The car is PAID IN FULL. They will not accept a debit card, they will not accept my credit card information.

My experience picking up the car was fine. For various reasons we were told for that our original pre-paid reservation had to be canceled and a new one made with a different credit card. The rep told me to call reservations to make sure they refund the original pre-paid reservation. That's where the issues started. Full details are below but in short: I had to call Alamo 4 times. Including the person when I picked up the car. That's 5 reps I worked with. 4/5 Alamo reps I worked with had no idea what they were doing and screwed up when I was trying to get a refund for a canceled reservation. I had to call Alamo 4 times before my issue was finally resolved. One phone service reps actually flat out hung up on me. Every Alamo rep was ill-trained and looked for any excuse to stop helping me.

I rented a car from Alamo through Costco. At the rental counter after an exhausting cross-country flight, I was told that I could not rent a car due to a DNR flag (do not rent) on my license. This is due to a problem with an Enterprise car rental in 2008 where the staff at Enterprise failed to log a car rental return. My employer was billed an entire week for a 24 hour rental, and my credit card was charged $178. After many calls and emails with Enterprise corporate, the charges were reversed. This was 2008. In 2011, I reserved a car from Enterprise to attend my son's Marine boot camp graduation. At the rental counter, I was told that I was on the DNR list due to the 2008 event. Fortunately, I was able to rent from another company. When I returned home, I followed up with Enterprise corporate via phone and email. Eventually, I received an apology, and assurance that my rental status was cleared.

If I could rate no stars that's what I would rate them. I had went thru economy Bookings.com a (3rd party) for my rental. As I arrived to my location (USA New York, New York City, Building 308 Federal Circle, Jamaica,11430), I approached the employee. She asked for my ID, Rental Voucher, and Credit Card which I provided. As she assisted me she said the insurance wasn't covered. It excluded in the US which was fine, I had no problem paying for it separately. However she stated that they had a policy for a $200 deposit which I wasn't aware of. Nowhere on the voucher did it specify that. This was my first time going thru with a car rental. Neither less to say I spoken to the 2 managers ** and **. I express my concerns with them and they couldn't help to fix or resolve my issues. They could have offered other deals where I could afford the deposit and car rental. I just needed it for that Thanksgiving Day.

Firstly, I was traveling with my 3 year old. Poor from the beginning. Opted for the "no wait", just pick your car and go, and the daily rental of a car seat. Had to figure out where to go to find my car, then find an employee (who was unloading a truck and didn't appear to want to help). I asked "which car", she said "any mid sized SUV". I asked about the car seat, she pointed to a bunch on the ground next to the building. I checked through 3 vehicles before finding one that didn't smell like vomit.

I rented a car from Alamo in Tegucigalpa Honduras on August 30-Sept 3rd 2016. They asked me where I was staying and not knowing the country they didn't advise that the vehicle was too small for the area I was going to (rural not very good roads etc). I did upgrade the car since I had unexpected company meet me in the airport and not having enough space in the rental car that I reserved. After the second day there and traveling to the next town over a 1.5 hrs away, I hit a pot hole and got 2 flat tires at the same time. I replaced the front tire with the spare which was new and a different make. I wasn't able to get the flats fixed since the tires blew up and the odd sizes, so I replaced the 2 tires with used ones to get me home and functional again). So I replaced the tires with used ones knowing I will be charged for it.

I rented a car from October 2 through the 9th. On October 5th the hurricane was coming through Florida so we had to evacuate. Called Alamo to tell them that I would be driving the car back to IL. I was told that there was a drop fee. When I got home I took the car back a day early (October 8th). 10 days later a message came on my phone that someone tried to charge tolls on my CC in New York. I sent an email that I felt I had been price gouged for the drop fee and about the tolls. I got a response back that I would get most of my money back. Which was great.

Being 21 and under the age limit of 25 Alamo gave me the opportunity and security I needed to reserve a vehicle for my trip. When I arrived to Miami International Airport to the rental car center at Alamo everyone was very nice and welcoming the service was fast and the process was easy. From inside service and outside everything was great. When I got outside to get the vehicle, they gave me a free upgrade which I was really excited about. The car was clean and spacious and really good on gas. Even though I had to pay an underage driver's fee it was all worth it. When I dropped the vehicle off I spoke to a man named Jesus who helped me and he was really nice and professional. I would definitely recommend Alamo to everyone I know and I will definitely be renting vehicles from Alamo from now on.

The car was not very clean but the price was good and gas mileage was exactly what I needed. I drove from Columbus, GA to Lakeland, FL and back with no incidents. I returned the car in the same shape I received it in. About two weeks later I get a letter asking for payment for a dent on the rear of the vehicle. I disputed the claim and was told they would conduct an investigation. It was all a joke. In another two weeks I received a letter that said I was contractually obligated and the investigation concluded that I was at fault. $1,333.00 in damages. There was no dent on the vehicle when I returned it. I have two witnesses who can vouch for that and I parked with the rear end facing out at the airport. I know the airport has cameras everywhere. What a joke.

Rented from airport on Maui. Car was so filthy, couldn't even see out of windshield after dark, seats stained, had to wipe grime off of knobs/handles just to use them. After reading the other reviews can't wait for the bill!

I was hit by a passing car and not at fault in a car collision involving an Alamo Rental car in Los Angeles. Alamo left me waiting by the car side for five hours until a tow truck arrived to pick up the car. The car was halfway onto a busy lane on Santa Monica Blvd and I informed Alamo that I and cars driving by were at risk of hitting the vehicle. Alamo told me I would be abandoning the vehicle and responsible for any damages if I left the car. At 9 pm a tow truck arrived, five hours after the accident in a busy Los Angeles neighborhood.

This is a follow-up to an overcharge claim. The process was overwhelming trying to get our account adjusted. Alamo made good on our request and the overage was refunded. I am very thankful and will rent from them again.

ALAMO CAR-HIRE ORLANDO INTERNATIONAL AIRPORT. My holiday package came with a hire car and it did not come with a GPS so the manager stated he would upgrade me for the price of a GPS for two weeks which was 70 dollars. When I got home ALAMO charged me 450 dollar. I contacted them and they would not refund the money stating I sign for this, when I did not. After two weeks of emails they would only refund 70 dollars. Nightmare, do not use them.

Alamo is the worst, I will never rent from them again. Not only did they charge me twice for the same car. They would not come to me to exchange cars when I had a problem. I had to take time out of my vacation to return the car to the airport and get another one. Their customer service is rude and unprofessional once they get your money.

I have rented a car on the last minute of our cruise at Cozumel Mexico. The agreement is $105.00 including gas fee. Upon arrival at Miami Airport, Chase Bank alert us that there were charges from Alamo of $580.00. This place are very dishonest and really slick. Bad practices of business. I have never experience this in my life. I have travel almost every part of the world and this is the first. I will try to get my money the legal way and top of that I will file a complaint where I live.

I had a reservation on Saturday Sep 03 to pick up a car from Tampa Airport at 9:00 PM. I was in line for at least 45 minutes and when I got to the counter the representative told me there is no more car left for rent! Really, it is almost 10:00PM and everything were closed! That cost me a fortunate because the only company was opened was FOX rental which 6 Miles away from the Airport and I need to returned to the same location which I have no time for this hassle with the shuttle bus! They are just piece of "you know what I mean".

As a young car renter, I was able to get a deal for under $300 with coverage for 4 whole days! I loved my car (had less than 3000 miles on it) and the people at the service were friendly (San Jose Airport). I am definitely going back to Alamo when I need to rent a car!

I rented a car to drive to my son's Air Force graduation and when I arrived they gave me a wrecked vehicle and refused to give me a different car. The car had a huge dent in it and there were stains all inside the car. The car bounced all over the place while driving it. I contacted corporate back in July and they were contacting the manager to have the money refunded. Hasn't happened. Called corporate back and was told the district manager would contact me and no call from him either. This has been going on since July. DO NOT RENT from this company. I always use Budget but they had all their vehicles in the size I needed rented out.

I will never use Alamo again. Used it at Calgary location for 5 days. Dropped it at 10.30pm as per the contract. They still charged me for one extra day saying that the vehicle was not checked back in till 5.30 am next morning. Never sent any email or any other communication. Just went ahead and charged my cc. Very unprofessional.

4 weeks after returning home from the USA, Alamo continue to take different amounts off our credit card, totaling £125. We have received no explanation why, no letters or emails and do not know why they're doing it. We reported them to our bank as fraudulent transactions but they said it's a "dispute" not fraud. The problem is, we can't get through to Alamo to discuss this dispute! Avoid them entirely. They rip you off and take money from you after you've already paid them a fortune!!!

Do Not Rent from Alamo or Expedia for car rental in Spain. When I arrived at airport, Alamo was closed and I searched everywhere for number to call or someone to contact but no one was available. Every other car rental company was open and I spoke with some of them and they agreed that Alamo should have been open. I had to take taxi to hotel which was quite expensive and then was told the next day that I could come back and get my car, which I did not do because I was over 50 miles away and only needed it 1 more day.

When returning the car for a weekly rental I brought back to Ft. Lauderdale airport they said at 5 am that there was damage to rear bumper. I think they have been doing this to everyone that takes this car out. I saw the damage when I picked up. No one was around to report or paperwork to fill out. The car just came out of car was so they had to see it so it looks like they charged the last person too. What a scam. They charged my card an additional 250 dollars. l think they need to rethink their rental habits or at least give paperwork to fill out when you leave lot. The attendant just in a booth and never gets out to look at car. This company should be reported to the BBC which I am in the process of doing.

We rented a car from Alamo through Expedia at $641.31. Then when we got to our destination in Seattle we were informed our credit card would not swipe. They could not use mine because it was booked under my spouse's name. We had to make a new rental agreement in my name. So with a lot of discussion we ended up renting a car for $683.10. With the understanding that it was in Canadian fund the same as the first rental agreement.

While traveling to my son's Air Force graduation we reserved a vehicle with these people, but unfortunately, the word (reserved) means absolutely nothing!!! These people are rude, unhelpful, disrespectful, and have an (oh well) attitude. There were 20 or so families in line, all wanting cars because they are there to visit loved ones who are graduating. All but one or two had reserved cars. We were all expecting to get what we reserved... NOPE!!!! This very unpleasant lady comes out and tells us "Too bad folks, we are all out of cars!!!" Now as soon as she said that, the people with reserved vehicles were very unhappy, to say it lightly. However, she did tell us that cars could be delivered to our hotels, and be ready by 530am.

In Tucson Arizona at the airport the car rental customer service inside was terrible. The man "taking care" of us asked for my credit Cards though I had prepaid. The next thing I know he is running extra charges on my card without my consent or any kind of explanation. When I ask him about it he then says there is an $11 charge for each extra driver. Which added an extra $220 for my trip. I had no time to prepare or discuss this ahead of time with my road trip companions and thus felt trapped especially when I questioned the man further he proceeded to go into how difficult it would be to take the drivers off again and to reverse the charges. Needless to say we were less than happy at how we were treated and felt as if we had no choice in the matter.