Aeroplan Reviews

Don't bother with this at all! It's a scam, and one of the worst rewarding loyalty programs I have ever experienced, worse than Airmiles, which is saying a lot because that program is pretty bad too! Become a member of another flight reward system and never bother with this scammy, dishonest, worthless Aeroplan "rewards"!

4 Hour + wait time on phone. The shortest time I waited was 2 hours. They bounce you around other departments, which you then have to wait an additional 2-4 hours. If the line disconnects, No has the courtesy to call you back after the 4 hour wait. They are rude and condescending and then accidentally hang up the phone.

Be very careful, this company lacks logic and customer service. I wanted to purchase a flight to Germany for $1,688CAD. When I saw there was an Aeroplan point purchase for 50% off the points I read into it, and for $1,000 you could get $2,000 worth of points - that gives you 60,000 points. I thought it was fantastic, because I'd save $688 for my flight.

I am completely unable to spend any points, which sort of makes the whole system useless. The helpline never assists me in any way and they keep bouncing me between various departments before disconnecting me without reason. You also cannot transfer your points out of Aeroplan so I'd avoid it at all costs.

Aeroplan is a joke. I've been on hold with them now for FOUR hours! I came here to see if anyone else has had this experience and yes, it seems to be the norm with Aeroplan. I flew to Italy and back with Air Canada a while back and noticed I hadn't gotten my Aeroplan points. I spent an hour online trying to work on this to be told that I hadn't actually taken the trip! Now I'm on hold, four hours plus and waiting. Aeroplan is a piece of garbage as everyone seems to be saying.

We have flown two long haul flights without receiving all points from Aeroplan. Vancouver to Istanbul return and Vancouver to Auckland return. Aeroplan stated not all economy flights are eligible for points even though we paid full price for our tickets. Aeroplan by not rewarding travel points is a cheating passengers. I will not fly any Star Alliance airline in the future.

I’ve been trying to get hold of someone as it seems my card number is linked to someone else’s email now. (I’ve had my card with the same number for 20 years, and use it to collect points). I’m either put on hold for 2 hours then cut off, or told no one is available, try later. I don’t even get the option to have a callback. They need more staff and more lines.

I have been an Aeroplan customer for over 25 years. It used to have value, but the value of a point has diminished so much it is no longer worth even trying to collect them. One example, a family flight to Mexico and back, almost all my 350K points PLUS over $4300 cash....huh? I used to fly to Mexico for 25,000 points, 100,000 for the whole family, and all I paid was the tax. Now I am spending all my points, and paying additional cash that almost matches a full cash fare from a competitor. Time to move on. This program has lost ALL its value and I will be looking elsewhere to build and claim points.

Made an purchase thru estore shopping and never received points. Submitted a missing points request in six weeks after purchase and no response ever after. Tried to call and waited for two and a half hour and still not connected to an agent.

I have attempted with two different cards, over three months, and with 2 different web browsers and e-mails, to sign up for their plan, and I continue to get error messages saying "Oops, something went wrong". In trying to contact them for this issue, it does not come up as a possible option during their many menu options to choose from. PLUS, the online chat help states up front that you don't get to chat with a live person!! So, is it really chat? NO! Seems I will try to never fly Air Canada again, as this is their main plan for flyer miles, and if I can't collect, why use them?

The online system does not work thus you cannot redeem your points. They will not answer the phone. They ask for feedback but will never get back to you. I'm not kidding. Use another carrier and points card as these guys and gals just don't care.

Every time I call Aeroplan I’m on hold for well over an hour. They do not provide a callback option and they don’t give you a wait time estimate.

On May 8th, 2022...I purchased 4 cards worth 500.00 each to purchase a gazebo and make a great Father's Day. BUT, it was ruined because the cards were mailed in 4 separate envelopes and one was somebody else's card worth 50.00...meaning the other person got a great deal of 450.00 more to spend! I phoned Aeroplan and they said I had to send pictures to prove it, which I did.

I try to call Jun 16 th 2022 5pm Aeroplan call centre, it’s keep me 63 minutes hold still not answer. I think they closed. Is the worst call centre experience in my life. Any one want fun? Call them aeroplan call centre.

I had bought Air Canada Ticket Vancouver to Mumbai and return back to Vancouver for about $2200, unfortunately, I had to cancel those ones. For cancelation, there was a penalty and charges of about $300 so I was entitled to get $1,900 whereas they were offering 132,509 Aeroplan points, so I bought those points. I am looking at the offers and even Air Canada Tickets for the last 4 months and what I see is that those 132,509 points hardly fetch 60% of the worth of what I invested. It would have been a wise decision if I would have taken a cash refund from Air Canada after paying the penalty etc. then also I would have been in a profit. NOT RECOMMENDABLE AT ALL.

I have been a member of Aeroplan for about 20 years but will definitely cease my relationship. Unable to change my return flight even if I bought my plane ticket with flexible date option. No one to answer the phone, the website direct you to Air Canada but Air Canada system are incompatible with Aeroplan's booking system.

I was a frequent flyer with Aeroplan before COVID. I used to encourage friends and family to use this product. With the changes to Aeroplan and now that COVID restrictions are easing, I am looking at international flights. I have flown locally and noticed the substantially higher points (about 300%) for booking and when I looked at international flights, using different destinations, it's a case where if I fly Business Class for 2 people, (YEG to Athens) for one of the destinations, it went up from 160,000 (sometimes less) points before to now over 500,000 points!! I have more than enough points accumulated but this is ridiculous/robbery!

Over 100k points of mine expired because Aeroplan missed a transaction back in May 2020. I specifically purchased Banana Republic clothing to ensure my points did not expire and can prove that with invoices and bank statements yet Aeroplan says they refuse to look into it because it happened over a year ago. They forgot that it's been a pandemic the last year and people are not allowed to fly hence why I never checked my account, just assumed I received the points and had another 18 months buffer time. Wrong. The supervisor named Tara in MTL said it's likely an issue with Aeroplan's software but there's nothing that can be done now. After 20 years of being a loyal customer this is how they treat me. I'll be selling all my stock and won't give this company another $, I suggest everyone else does the same.

I have been collecting and redeeming points for many years and right now my balance is 523,000 pts. I thought we could use them for some great trips in retirement but now with Covid we are quite reluctant to hop on a plane and go traveling to foreign lands. So I thought maybe we could use some up redeeming for an Amazon e-gift card. Should be pretty simple right. Wrong!

Aeroplan had a good program until the recent change. They said it was new and improved with a better system and more choices. A one way flight example would be Toronto to Calgary was 15000 points. Now the same flight is 35000. Even the rep said he’s had nothing but complaints and the plan is far worse. I do not recommend this reward plan. It is not worth it.

I recently purchased a new Samsung Galaxy A21 mobile but I received a open box mobile. I raised a complaint and following-up for more than a month but no resolution yet. Aeroplan eStore customer support team is not responsive and they simply said it is Vendor's mistake. I provided all the screenshots and proof for the open box mobile and I lost $300 in estore store. I won't suggest Aeroplan estore in future as I had very bad experience.

I have redeemed my Aeroplan point on 4th Dec 2021, until now the item was not delivered (17th Feb 2021). I called Aeroplan customer care to follow up weekly since 14th Jan 2021 and submitted my case online 4 times. Every time I called the same answer they gave me: they are still investigating, the vendor did not provide me with the status of my order. They can not refund my AEROPLAN point and they can not re-send my gift card either. They suggest that I will wait indefinitely for the answers. Spoken to 2 supervisors and said the same things.

The Aeroplan gift card redemption program is proving to be a failure. 2 of 4 cards redeemed over the last year were never delivered. The other two were delivered a couple of months after ordering. As to the lost cards you have to pester Aeroplan for the recovery of the redeemed points. This has required several follow ups. Is anyone actually running this program. I will not order any gift cards again.

Just had a horrible experience with Air Canada/Aeroplan customer service. They were very rude and aggressive and kept repeating their rules about luggage charges. They Claim even that they are owned by Air Canada, they have nothing to do with charges. I called them to discuss and understand the charges and headaches experienced with their partner airlines but they don’t want to help or hear about it. Keep blaming other Airlines. Called the other airlines directly but they blamed on AirCanada because it is AirCanada ticket. They said if the ticket was purchased through them it would have included 2 pieces of luggage on international flights but since the ticket was through Air Canada, they can’t help.

First of all, the website is not reliable. I was trying to convert my Aeroplan points into e-Gift Cards in time for the post-Xmas sales. However, all day on December 22nd the e-Store website was down. Then, when I could finally get online December 23rd to make my transaction, I found on December 26th that Aeroplan had cancelled the e-Gift Cards on me, without immediately returning the points. Now, as of December 28th, it will be too late to purchase alternative e-Gift Cards (with the 24-72 hour lag) in time to take advantage of the sales, meaning the price on the items I had in mind will go up. What a waste on something that should be so simple. Plus, all the time and frustration involved!!!

I´ve been collecting miles through this horrible AEROPLAN, after many unlucky attempts of booking a flight I decided to claim my miles through a rewards card. I never received the card and after I call customer service they tell me the miles nor the card can be refunded, so pretty much I have lost all the miles collected over the past 5 years. I should've read the reviews before enrolling with this program. Hope others don't fall into the same mistake.

Annually Aeroplan runs this promo but this year's was a real scam that many at Aeroplan admitted they had many issues with. Buy points and get a 110/90/65% bonus of points. I made a purchase of points and received the bonus points expected. However I did not receive the tier level upgrade promised for the promotion because of some "fine print" that wasn't obvious to many! The promo list buy points and receive bonus points and get a "status level" upgrade. It goes on to say take the points bought plus the bonus and divide by 50% and for instance get a 25K status if that formula equals 25,000 points. It then goes on to say or buy 250,000 points and get a one level upgrade to a max level of 75K.

We had collected the points over years my husband and I and every time we called there was a excuse for a flight, finally with the covid we did not update the cards as shopping was not on our mind but in July this year was a year since the activity. No warning had been sent out that the points are about to expire. We went on lone to find out when it will to find out my husband's 40.000 points went to 0 and my almost 35.000 to zero. Save your self a hassle and get a card that gives back. There are many. Stay away from this one!!!

Did transfer all my points after got email. Say 65% more and after transfer find out it not the case, did call a day after and ask to reverse it and the manager just ignore and say it my fault. Be careful with any Email you get from them. Big disappointment. Will never do anything more with Aeroplan.

I have never in the many years I have been involved with Aeroplan had a good experience with anything aeroplan. They would NOT survive and should not survive because of their disrespect to their patrons. I am unable to contact them by phone..the wait periods are unbelievably long....I have been told it is because I do not have a platinum or a silver or whatever is for the rich people....so we plain Janes are put on hold....for hours at times. I am unable to update my information as I can't get beyond the basic information....and today they are having technical problems. I think that my points have become worthless in spite of my desperate attempts to contact them. I simply dread trying to make contact with them because it is so frustrating and time consuming....like My time is the least of their worries. I honestly think TD Bank should be ashamed to be even remotely attached to them. They are simply not accountable!!!!

I have been building reward points for years now and looking forward to the day to cash them in. In trying to find out how many points I accumulated over many years I discovered that they expire every year. Then I remembered how I struggled years ago to see how your reward system worked but got frustrated by how difficult it was to find a simple answer. Your phones are always busy, I don't have a lot of time to phone back after waiting to speak to someone and then get told to phone back after the call getting disconnected. I wanted answers as to why I lost all my points in every year accept this current one. I never got a notification that I was going to lose all my points by a certain date, it's not what I signed up for?

I have contacted customer service many times and confirmed with them about my flight getting canceled due to Covid-19. They approved canceling and said they will refund my points and air tax which was 205$. I also paid 85$ extra to cancel my flight but they refunded 89$. When I tried to call them back they are no longer serving on the phone. The expected refund: 205$+85$. The refund: 89$. They either don't know math or ripping customer intuitionally since they know people get busy or may forget to call back.

My bad experiences with Aeroplan and AirCanada predate the recent acquisition and are too numerous to enumerate, but missing credits are common, denial of credits as AC says it is Aeroplan's fault and vice versa, failure to respond to credit requests including 2 follow ups, and lack of product in spite of booking well in advance - often reasonable connecting flights are not available, period, are some of the problems. Current issues are missing credits - have tried on-line multiple times and have tried phone (priority number).

I've been trying to book a trip with my points now for several days calling the 1-800 number and being on hold for hours with no response. There is nowhere to email them on their website and I am at odds on what to do or get some action?

Booked flights back in August of 2019. December brought many changes to our trip. Big mix up that first call to centre had few options. Called back next day and was grateful to find Sylvie who did above and beyond to make sure our trip was fully completed. She was amazing. Did not get off phone until every last detail was finalized. Thank you Sylvie. We have travelled many times with Aeroplan and will continue to do so. Thank you.

Call Aeroplan’s 800 number for the last two weeks. On hold for over 1 hours each time. Phone goes dead. No was to cancel a ticket. Tried online, uploaded my reservation and clicked on “cancel”. Up pops “file not found“. No way to speak to anyone. No one will help. I will lose 75000 points and money. Starting to use our Avion cards today. Only hear good things about that company. Will never use Aeroplan again. I do not recommend them for anything. You will never be able to speak to an agent EVER!!!!

Recently traveled twice (Nov & then in Jan) on Air Canada and was only credited with Aeroplan points for 1 leg of each trip. I submitted my request online and received a reply that the type of ticket I booked for was not eligible. So my question is why was I credited for the departing leg only. I have been trying to call them several times. The wait is sooooo long, tried different time, got a recorded message (from their president) that the wait was long and to call back later. Then the system hangs up. This is very poor service. I do not mind writing them an email but there is no such option online. Really fed up with Aeroplan.

The company does not have a good system to recover passwords. I am trying to do that for 3 weeks and it is completely impossible. The system does not work and the help center or customer service completely useless. I will lose my miles because I cannot access my account anymore.

What a rip off! In December I had over 100000 miles in my account and now I have 0. This is not fair. Nobody answers phones or emails. On hold for hours at a time. Is anyone aware of a class action lawsuit?

Well, there is nothing good to say about the purchase of Aeroplan by Air Canada to say the least. I have also experienced incompetent service from the "new" Aeroplan staff. I have been a member for over 30 years, I transfer about a million points a year and I can say that I am also cancelling my credit cards that are based on Aeroplan. Their technology is a disaster now, which worked very well for years and years in general for a reward system. I generally fly a few times a month on points and in 10 years never had these types of issues. I'm also a Diamond member which usually has one to a representative in less than 3 minutes with a generally good attitude, yesterday I waited 3 hours, 5 minutes 42 seconds before I was bored of watching the tv and paint dry.

This week's issues are they won't take my credit card details online so I must phone their non existent customer service agents. Coronavirus is the latest reason why they won't pick up the phone - so instead of 1-2 hour on hold wait it is now "never". I don't want a refund of points, I just want my points converted to something useful - cash or flybys. I never wish to use this company again. I have never been able to complete a booking without error, its been 3 years of trying. My absolute gripe is having no idea where I am in the queue whilst on hold and the fact they won't run customer service 24 /7 when they know there are 2-3 hour queues for customer assistance. A continuing embarrassment to Air Canada.

I somehow found out from my online login that my miles have expired since unfortunately I couldn't use Aeroplan for 12 months. I contacted customer care that I didn't receive any notification email/text before expiring my 90k+ miles. The customer care didn't cooperate at all to inquire with his lead/supervisor if an exception can be done to reinstate the miles. Really disappointed with service and lack of understanding and cooperation to a customer since 14 years.

I have been trying to reach someone at Aeroplan daily since early January as I need to make a change to one leg of my travel. The site doesn't work, it is consistently down for maintenance; No one will answer the phone, I'm either cut off or can't get through due to volume or the message says they are experiencing technical difficulties and to call back later. Today I got fed up and called Air Canada directly to cancel the one flight and I booked through another airline. I encourage everyone experiencing the same problems to call Air Canada to complain and then send Aeroplan a registered letter requesting a mileage refund. I don't know how a company like this can exist. They are owned by Air Canada which claims to be the rated the #1 airline in the world. What a joke. You would think Federal Aviation would look into this disastrous joke of a company. If they can't maintain a loyalty program one wonders about the maintenance on their aircraft.

Following Aeroplan and Air Canada's "upgrade" to a new reservation system, wait times have been impossibly long (sometimes over two hours - once for four hours) - and then sometimes you get a message saying sorry, but they can't put us through to an agent at all, that we have to call back. It has been going on for months. They have not issued any apology or explanation. Their Facebook page continues to post photos and offers and holiday destinations and displays denial of the basic frustration the very people who want to take them up on their offers. On top of all of these delays or failures to provide human support to customers, the aeroplan system itself has been offline for hours so far today - and not even the agents are able to make changes, give refunds. No apology, no explanation. Terrible service. Used to love them.

I am currently in Perth, Australia and I have three sets of flight reward tickets and need to make changes to all three. These changes are not possible on the Aeroplan website. Since Jan 30th I have been calling the Aeroplan Customer Service Centre but with no luck. To date I have spent a total of 310 minutes on hold plus I've had 8 calls where the recording says they can't even put me on hold. On Feb 2nd I wrote an email to the customer service address but have had no reply. What advice do you have as to how to break through the barriers and get to a human being?

It is the most disgusting thing I dealt with. I waited for one and a half hours then they hung up on me twice in 2 different days, whoever is in charge must be dead or stupid to give such poor customer service. You should remember you're alive because of the customer like us all around a Canada and the world. This is not a way to give a service if you can't manage? Close the company. Let someone else with better capability to run this business.

I called and waited for 1 hour then spoke to rep about my account, asked to speak to manager, waited another hour. We are now TWO hours and finally a guy came on, would not give me his name nor able to assist me and asked if there is anything else I can do for you, I mentioned that him saying this is him telling me to get lost, he repeated himself, I asked for his name and then he hung up. AMAZING to have these so called managers and they do absolutely nothing to help and hung up on me after 2 hours. THIS IS SO SO SO POOR and just not good service. I truly hope that the call is taped and execs review this recording to see whom they have in their working for them. SHAME ON YOU AEROPLAN!!!!

Why does Aeroplan exist - if nothing about their login page, app and contact centre work! How does a customer with over 50K miles book a flight when the website crashes and you spend over 2.5 hours on the phone to the contact centre, only for no one to respond! Very disapointing service, makes you question why you are loyal to Air Canada in the first place.

Over the years I have accumulated over 75000 rewards miles. Without really noticing that most places to get rewards have disappeared. Due to this, I didn't accumulate any points in a year and the company discreetly took the points that I had earned away. And here I am about to book a flight and go to use my hard earned points. I have been on hold trying to deal with this issue for 1 hour & 34 minutes... So far... According to the website, you can have your points reinstated for .01$ per mile, +$30, + tax which is well over $750. The cost of the ticket to buy from the airline is $466. Once I deal with this issue I will purely use airmiles. So much waste to accumulate and redeem points. Aeroplan had become a useless service.

Unable to redeem Aeroplan miles because there is no way to access the site. Logins don't work, impossible to get through to the call centre unless you are willing to sit on hold for hours and risk being disconnected, and no email access. As far as I am concerned they are no better than the other scam companies that are out there. Shameful. As a result, I will not be renewing my Aeroplan affiliated credit card for which I have paid an annual fee for many many years. Total ripoff!

I have been an Aeroplan collector for about 10 years; in that time I had used points for flights and collected well over 50,000 points. Recently I had over 25,000 points taken from my account without warning due to a policy change which allowed them to take my points after not using my card for a period of time. I missed the deadline by 1 week. I spoke to a customer service representative who told me that if I could show that I recently used the card I could be reimbursed. When I called back with the proof I was told the person I talked to was wrong and that I could not get my points back. I was then transferred to a manager who was not helpful at all and also told me my points were gone. I used to go out of my way to try to earn aeroplan points and shop at places where aeroplan is used including flying Air Canada. After my experience I will now be going out of my way to avoid these businesses.

I wanted to redeem points for travel and it is impossible to get through. I will throw my Aeroplan card away. Very classless company. When I try to log on to my account it won't work. Calling them is useless as you are placed on hold until your phone battery dies. Today, I have been on hold for 1.5 hours and still waiting. I would not recommend Aeroplan to anyone.

On Jan. 13, 2020 my husband was diagnosed with bladder cancer and on Jan. 14, 2020 his cancer oncologists advised that due to chemo and radiation treatments that were to begin before our trip was to begin it should be cancelled. Since the change with AC system it’s been a nightmare. Hours on the phone. The cancel button does not work. We have called more that 50 times at all times of the day. This stress is not helping what we are now going through.

I don't need to repeat what all the other 1 star reviewers said. The international 800 number does not work at all, the Montreal number is useless - gave up after 60 minutes wait. The website is broken: same request for current booking returned my 2 bookings but no details available. The second time I logged in it showed NO bookings, freaking me out. I will forego the 48,000 points I still have with them, cancel my CIBC and TD credit cards and switch to another system.

I have recently used my hard earned miles on Aeroplan flying on Air Canada to book a trip from Toronto to Hong Kong. Because of a family emergency while in Hong Kong, I had to postpone my return trip to Toronto. I found out that I could not change my itinerary online or call the local Air Canada office but had to call long distance to the Aeroplan number between 0700 to 1159 hours. I have been calling for the last three days for at least 8 times. Each time I was put on hold for an unbearable length of time listening to repetitive horrible music with no one picking up the phone or a recorded message told me because of the high volume of calls, they could even allow me to go on hold and I had to call back.

My dealings with Aeroplan in the past have been amazing. Since the change with AC system it’s been a nightmare. Hours on the phone. The cancel button does not work. I sent them a registered letter outlining my dilemma and within 4 days it was resolved. Try this. It works. All my points back. Taxes refunded and points restored. Their address can be found in website.

They never pick up the phone. Waiting hours and hours and listen to the same music for hours and they never pick up the phone. The worse company ever. Feel I just want to use any point I have and get rid of this company. Their system has problem, they don't add miles, the website doesn't work well even when it says your miles have been added. They are not there. Really pissed off!

Jan 17th, 2020, I called Aeroplan twice this week, I waited 2 hours the first time and the 2 hours 15 the second time. The first time the phone hang up by itself (I thought it was a phone connection failure) but I confirmed the second time that AEROPLAN system and customer service is a total failure. We can even get to speak with them. (Unbelievable!) I give up and I will cancel my Aeroplan card for sure.

I had Aeroplan before and every time I went to book I had to double my miles to get anywhere, even though I tried to book months in advance. I switched to td travel rewards and was able to get any flight I wanted at any time. Aeroplan is probably the best card to get to accumulate miles but you have to use double the miles to get anywhere. When you compare to other companies where there are no blackouts, they are the better choice. I just recently got Aeroplan again because they had a promo and prior to getting it I noticed that the flights were not that difficult but they are back at making it impossible to get a fixed flight at 15,000 miles so you have to bump up to using 40,000 miles to get anywhere in Canada. I will be dropping them once again!!!!

I wanted to redeem points for travel and it took 3 days so far and we are still on hold. I will throw my Aeroplan card away. Very classless company. When I try to log on to my account it won't work. It seems they are avoiding me at all costs. I would not recommend Aeroplan to anyone.

Have now been on hold since 4 P.M. Jan 8/20 - 2 hours and am giving up! And this is supposed to be their priority line. Why don't they have enough staff to answer calls?? What a joke and what a waste of my time that I will never get back!!!!

This is the second time this month that I have waited to talk to an agent about a flight change for over TWO hours. Finally disconnected without talking to an agent. Terrible - unacceptable customer service. Cash in your point (if you can) and move on before this program goes completely out of business.

I have tried to book flights for exact dates for 9 months and there is consistently nothing available. The market flights come up at a rate of 3X the points. Even 9 months ahead most all weekends are blocked out and NA. Finally I had to purchase flights, as a one way flight that should be 12,500 is $46,000 points!! Now I am again trying to book 10 months ahead and the same thing.... nothing available. Service is non-existent!! In the past I was able to book flights as long as I booked far in advance... Aeroplan has changed but not to better the consumer. I laughed at the CEOs email stating they had reduced the points for flights; that is certainly not the case; if you have fixed dates you want to fly, good luck finding any!! Look at another loyalty program!!

The wait time was 1 1/2 hours but Michel made it worth the wait! Excellent example of customer service. Good work Michel! Not only did he help me with what I wanted, he actually provided some very valuable advice! Thank you!

Tried to redeem my miles for gift card. Would not accept my email address-- probably because my wife has same for her membership. First time I talked to someone they had to transfer me to no mans land. Twice tried to contact customer service. After holding on over 30 minutes--- gave up. My plan is to cancel wife's membership then redeem my miles and then cancel my membership. A HORRID company.

I redeemed my points and Aeroplan charged me and confirmed my reservation, only for me to show up at the airport and get denied boarding by Air Canada due to Aeroplan not sending the ticket payment to the Air Canada office. I missed my flight and have been stuck on the phone trying to reach Aeroplan for over 2 hours on hold. Utter disgrace of a business, and the fact that Aircanada doesn't offer any help for their loyalty program mess up is even worse. Never dealing with them again.

Put this way. I am canceling my Aeroplan and switch credit cards that earn the Aero points to other credit cards. I am wondering if Aero Plan still in the business. I suggest you use up your points ASAP, because I think that they must be on the way out even they are still in the business for now. You can NEVER be able to get hold on any one from the Aeroplan. There is only one phone number you can call, No email, no chat, basically you will NEVER able to get hold of any one from them, No human voice existing in this company. I don't even think they still have any employee work for them. If you need any help from you booking or manage your exiting booking, GOOD LUCK. There is 0 way to get any help.

I've used Aeroplan for about 5 years now, I generally transfer Airmiles from my Amex account into their rewards program and I can honestly say they were the best. I travel around Asia and Europe from the USA extensively and use them often. They had an option whereby you could add a stop at no charge ie recently I stopped off in Lisbon on the way back stateside from London. In a few days, I'm heading to Singapore Via BKK and back the same route. They have now stopped this option. I don't mind as it may not may economic sense for them, I'm not placed to judge.

Tried to reset the password because I was not able to login. Tried it a few times. Site supposed to send me verification code. Never received verification code. Tried via email and text message to receive it. Called 1 800 361 5373 and waited for 70 minutes, no response, just waited. Called 1-514-395-0300 five times and disconnected. Worse experience of my life in the past 30 years.

I tried to log in to my site to find out how many Aeroplan miles I had accumulated after a recent flight. It would not let me in...the lines simply kept going across the login page...endlessly, without a message. I tried over a period of days multiple times. When I called the contact number I had to listen to elevator music, with no indication of how long I would have to wait, or the opportunity to leave a call back number. This is not the first time I have had problems with Aeroplan. I have never been treated this way by any of the reward programs of any other airline. This is the absolute worst.

I spent hours booking a couple of flights for a total of 85,000 miles. My account balance is over 97,000 and the booking failed at the very end. So thought just a glitch and tried the whole process over. Same results. Tried calling two different contact numbers and got this jerk who is supposedly in management tell me he did not give a crap about my business since the system would not even take a message or allow me to go on hold. This is totally unacceptable and I guess I will just have to book on a real airline who cares. I cannot wait forever since my other bookings for the trip (the end of Feb) need to be firmed up tomorrow. I will be advising my three companies to blacklist Air Canada and Aeroplan and will personally avoid this organization at all costs. WORST CUSTOMER SERVICE I HAVE EXPERIENCED IN MY 66 YEARS.

As the other reviews state this is one of the most frustrating situations I’ve experienced with “so called customer service”. The call center not placing on hold even though as we all know the average time in the past decade would be upwards of an hour, is ridiculous and borderline fraudulent. Do they have too many people with too many miles and cannot actually fulfill the “sold” product? Is that not fraud? Then you go to the website and it’s down for repair? Shame on you! Just like having 3 Mobile providers having 2 airlines in Canada leaves us consumers as the prisoners. What is the real reason?

I've been trying to book a flight with my rewards and it keeps coming up as Flight Redemption Failure. I can't call because there is a high call volume. How exactly do they expect me to book a flight if there is no way to actually get a hold of someone? I've been trying for almost 2 weeks and am getting very frustrated. I read that because of security reasons they don't have an email so you have to call....but there is no way to actually talk to someone. This is very terrible customer service. I will be done with Aeroplan and my visa when this is all said and done.

I have been trying via the website to get credit for 2 long flights on the Star Alliance Partner, Air New Zealand. My boarding pass indicated that they have my AP number. This was 2 months ago and still no credit. The website used to offer an option of uploading the boarding pass for credit. This is no longer so. I have no way of correcting this through the website which they keep referring me to or the Help Desk which just answers with an apology from the manager about how they are updating the system and are too busy to take my call and to call back and experience this reception over and over again. Aeroplan has become completely inaccessible and as I have been with them for over 20 years, I am exceeding disappointed.

12/5/2019 I have not been able to reach Aeroplan. Been on the phone multiple times during the day Over the last 10 days. I have been a diamond member, and other levels for the years, never asked for much and now I feel my privileges are either in queue or just dismissed. I have called multiple times each day and cannot get through. This can only mean that if they are having higher than normal call volumes they do not have the process in place to handle the business during high volumes times, and that's a shame. If it's not call volume then it's a management problem, which I am leaning to believe that the Aeroplan management is not handling whatever the technical, functional or distribution issue is, and that's a shame. I ordered 5 items and all I need is the two remaining items shipped and received before Christmas...

Aeroplan is a fiasco. There is no way to get in touch with ANYONE or any way to use the website without a FLIGHT REDEMPTION FAILURE response. No explanation, no expected date when anything will be up and running, just abandonment. This is absolutely unacceptable behavior from such a large corporation. People have lost flights, points, $ and way too much time.

It appears Aeroplan and Air Canada’s problems go back into October with respect to phone contact. Yet there has been no fix, no outreach to consumers, no mea culpa, just the same call centre voice on both phone lines saying you can’t contact us ... at all. Like many of the other reviewers I need to change a flight because Air Canada changed the flight time and because it is an Aeroplan ticket I can only do it ON THE PHONE through Aeroplan. But it is currently impossible to reach Aeroplan ON THE PHONE or any other way. This goes beyond wretched corporate behavior. My Aeroplan days are finished as soon as I can use up my miles.

I must IMMEDIATELY change my AEROPLAN European return flight date plus add a stopover which is all totally PERMISSIBLE (with a reasonable fee) but the catch is that ACCORDING TO AEROPLAN’S OWN WEBSITE THIS CAN ONLY BE DONE WITH A LIVE AGENT BY PHONE BUT UNBELIEVABLE as it sounds.... AEROPLAN APPEARS TO HAVE STOPPED ANSWERING PHONE CALLS!!!! I have only a few days left to fix this issue and by not answering calls it has become virtually impossible for me to resolve my dilemma.

We all know how bad service at Aeroplan is. When you call their 800 number and get a pre-recorded message from the guy who runs the place basically saying we can't take your call you know something is up. I suspect they are in financial trouble. However what I find equally interesting is why does Aeroplan still get even THREE STARS on this site when every review (out of 231 at the time of this writing) except two gave them no more than TWO STARS. Almost every review in the last three years has been a ONE STAR.

Says "click here to see our awesome travel deals" and yet when you click you are just shown the travel page to put in your airports and dates. Not a single deal shows up. Very hard to book a flight with miles, especially at market fare. Also do not honour deals from places like Google Flights or Skyscanner. Tried booking a hotel about 4 times and had multiple issues for ONE booking:

I am so surprised and shocked!!! No one can reach Aeroplan, and when you call Air Canada, they do not want to help, even though I am flying AIRCANADA!!! They tell me to give a call to Aeroplan, and I explained that no one can reach aeroplan, the agent was, we can't help you anything!!!! This is so unacceptable really, I am trying since 8 days!!! It's so sad that the President of AIRCANADA, comes to voicemail but can't help and just disconnects the phone??? What do we do really???

Tried for near 2 hours to get an Aeroplan number without success. It would not recognize the address, city province or country. Even tried another browser without any difference. Aeroplan does not have a number or email to solicit help.

Same issue as everyone else. I have called on 9 times and nothing. i have an actual problem with the service they sold me and I have no way of taking to anyone about it. They have a message from some supposed head of their contact center who basically says "you have no way to talk to us." They don't even offer me a hold which given I have a major issue and flying in less than 4 days i would be willing to wait but there is no such option. How can a business be effectively unreachable. Unacceptable!

I had an Aeroplan Flight cancelled by Air Canada. Things happen right? Yes they do, but there is no way to reschedule another flight as rebooking a cancelled flight is not possible on either AC or Aeroplan Websites. They both state on the cancellation that you have to call their reservation desks to rebook. I have now tried over 50 times to call them (both desks) but only get the message that they are getting a larger number of calls and to try again later... Beyond frustrating... I have flown with 3rd world airlines that offer better service. I am very sorry to see that Air Canada has taken over Aeroplan. I would recommend any Airline/Service with which you are actually able to call them to resolve problems. Unfortunately neither Air Canada nor Aeroplan seem to be able to do this anymore..

Can't Reach Aeroplan - Tried Calling Multiple Times Over 6 days. As a diamond member, privileges are to put customers at the front of the queue. I have called multiple times each day and cannot get through. It indicates they are having higher than normal call volumes. The first time I was calling was because the flight was cancelled.

Multiple calls over multiple days with no ability to leave a message. Simply told: "System is too busy. Try again another day." Multiple days Multiple tries...no luck Same story. Tried to cancel online...the "cancel rewards" link takes me to a page.."Page not Found". This is beyond disgraceful!

I also have tried unsuccessfully to contact Aeroplan about a reward that I ordered but never received. There is no option for this but to call and I get the same message: that they are experiencing high call volume and to call again later.

No phone service. Aeroplan's phone message says "try again later". That's all I got to many calls at different times during the last seven days. I hope enough people complain that Aeroplan itself tries again, answers the phone and helps customers.

Shocking that a company in this day and age only provides one option to contact them...by phone. I have phoned 3 days in a row, multiple times each day and every single time "they are experiencing high call volume and tell me to call back". No email option, no call back option, nothing. After reading reviews on this site, I realize that I might as well give up on them. I have been a member for 20+ years and unfortunately my miles expired as I missed the 12 month deadline. I read on their site that they send an expiry reminder...but no way. I always check my emails and my junk folder and I have never recalled seeing an expiry update email since they implemented the expiry rules in 2006.

I've now tried multiple times over multiple days to call Aeroplan to discuss an issue and concern I have with their product and each time - after entering the card info, etc, - their answering system asks for, I get a recording saying they are experiencing very high call volume, cannot take the call, and to "Try again later"! It seems that they are impossible to get a hold of, even when you have an issue that is time sensitive. And that they have no "leave a message" or call-back feature is outlandish.

The Aeroplan point collecting organization is a company OUT to get your points. Unlike the other point collecting companies, Aeroplan has a sneaky way to steal your points from you. They have an EXPIRY!!! If you do not collect any points over a one-year period you will forfeit all the points you have ever collected. They stole over 120,000 points from me last year. If you are wondering how I missed their reminders, they conveniently only send one three months before (which will probably end up in your junk mail if you are a busy person).

I tried to add two more people into my existing flight booking, I have been trued since last Friday during the business hours many times, Still not able to going through today (Monday), It seems like this company is out of business cause no one answer the phone. All I got was a voice mail comes up say "during too high volume calls, we aren't able to assistant you this time, please visit us at Aero Plan.com or call back late". That was it?!!! I have been tried in past 4 days, there is no other contact method to contact them either, this is disgusting.

After accumulating Aeroplan miles for many years I am completely unable to use them. As others have indicated, their website is totally inoperable and customer service is unreachable. My miles were accumulated through the use of TD Aeroplan Visa cards and so I contacted TD and insisted my case be escalated to someone in management who could contact Aeroplan and have their customer service contact me. I was very irate and insistent and TD complied. Several hours later Aeroplan did call me but I was driving and could not access the 5 flight itinerary I needed to book, and the Aeroplan person told me I'd have to resort to their regular contact and website system.

I ran into a bug on their website that prevented me from updating my e-mail address. Called the customer service number, 1-800-361-5373, and got a message saying they were too busy to take my call and to try back later. No possibility to wait and not even an offer of getting a call back. It's also impossible to send an e-mail or fill out a form requesting help on the website. This is clearly the mark of a company that has no interest in providing any kind of reasonable customer service whatsoever! Aeroplan and its affiliated company, Air Canada, which also has terrible customer service, are two businesses that should be avoided if at all possible.

Checked the following routes YYZ-MTL, proc. fee $173, 17500 miles required. Air Transat has $161 fare on Expedia.ca and YYZ-DXB 80K miles, proc. fee $746. Expedia has $1033 fare with American for the same dates. No e-mail customer service. Have to phone and got automated reply that due to high volume too busy to take my call which is not surprising as must have folks lined up to complain I assume? Fully agree with posters here that this is a scam as costs more than posted fares to book with accumulated miles.

Updated on 01/12/2020: I have been accumulating Aeroplan miles for many years in hopes of one day travelling some place with them. In December 2019 I tried to use these points since Air Canada (the least preferred airline I want to use) purchased Aeroplan and will change all the rules and devalue my "miles". I called them 4 times in December 2019, each time being left on hold for over 3 hours only to hang up in frustration and try again.

For over 2 months we try to get in touch with Aeroplan to exchange our points for merchandise but we can't connect with them and we try calling. Impossible to reach them and we can't connect with their website. Try to call credit TD to complain. No one are available to help us, try with Air Canada the same thing. Aeroplan are stealing our money. THIS IS A SCAM - They don't deserve even a star.

Received email from Aeroplan to change my password. When I tried to log in, it wouldn't accept my credentials "unable to match Aeroplan # to last name provided". Phoned call centre and was told there was a 60 minute delay. Finally spoke to a live agent after more than an hour delay. Then spent over a half hour speaking to an agent, who tried all sorts of changes to enable access. She managed to fix the problem on my wife's account, but not mine. She said that she would pass the file on to someone else, and that I should try to log in after a couple of days. It's now one week later and I still can't log in. I tried calling the call centre, but due to the high call volume, I couldn't even be place in a queue, but was abruptly cut off. I feel totally helpless. I may want to book a flight in the next few days, but am unable to access my miles. This is unbelievably bad service.

I booked a return ticket using my Aeroplan travel miles. I called the number to change my reservations because you can not use the online services to change - it states that you have to call to change. For the last 3 days I have been calling and I get a recorded message saying that due to high demand they can't take my call and the line goes dead. This is a failure to meet the service contract. This is illegal.

Since there are few opportunities to collect Aeroplan miles unless you are a frequent traveller, my 15,000+ points expired (I missed the single email they sent ~50 days before the expiry). Called their customer service less than 12 hours after expiry, and was told there was nothing that could be done, called again and told once again nothing could be done. One email (which may or may not go to the spam folder) is insufficient if Aeroplan in fact does want you to use your miles.

I have been collecting Aeroplan milesfor 30 years and have been able to enjoy lots of vacations including 10 trips to Indonesia for diving. I had 3 around the world busines calss trips which were great. But since Air Canada, CIBC and TD bought the program it has become the worst managed site I have ever seen. They have made it much more difficult to log in and have reduced their rewards. I can no longer go diving with a stop in Europe on the way home. Between my wife and I we have almost 1,000,000 miles and with the difficulty I am having it is no longer worth collecting. Absolutely incompetent software management.

Been saving my points for over 10 years and when I stopped using my aeroplanes Visa for 1 year I lost all the points that I accumulated. Thieves. Contacted them asking for my points and since I cancelled my cibc Aeroplan card and have not used it. All the accumulated points are gone.

WELL I AM BACK. I WROTE ABOUT MY AEROPLAN MILES NOT BEING RETURNED TO ME SINCE APRIL 2019. I sent them the info they required, OH NO I had to change my password so following their instructions password was changed. OH NO I didn't verify their email. So went back to all my emails, guess what? Didnt receive. Surprise surprise. So I decied to call them. Was left on hold for over 45 minutes till I gave up. Thus I called a friend over and got her to call the same number and go to request missing miles. She waited 10 minutes. The minute I put in my Aeroplan numbers as she did I was left on hold again until I gave up. Thinking my friend just got lucky I had her call in again and lo and behold she waited less than 10 minutes this time, thus I tried again and guess what? 45 minutes again. We tried this several times and the result was the same. I have not used my card because I dont know what their game is.

I redeemed flight rewards for me and my family online and later had to call to add my baby girl. I realized the next day they had added over 60K miles to my account by mistake. Being honest, I called back to tell them about the error. They were quick to correct it and offered no token of appreciation for my taking the trouble to do so (calling back and being put on hold for a long while only to have them deduct points from my account).

Desperate to secure a Business-Class YYZ-FLL flight, several months we booked 2 late-day, 1-way tickets, on the only available non-stop flight. The "fees/taxes" totalled $250. Today, I discovered that Aeroplan offers a Market Fare (Black) for the alternate flight we originally wanted for an additional points, and ONLY $62 per person for "taxes/fees". Why the difference? Hopefully once the Air Canada buyout is completed this price-gouging will end!

This so-called "loyalty" program is a farce! I have been a member of Aeroplan since the '80s and have always chosen Air Canada whenever possible. Last year I went to Italy for a family vacation that I had been saving my points for. I had enough points for a "free" flight and I purchased tickets for the other 3 members of my family. My "free" flight cost me $578 for taxes, fees, etc. The taxes, fees, etc. for the 3 other tickets were approximately $250. Keep in mind that the flights for 3 paid tickets plus 1 Aeroplan points ticket were exactly the same aircraft, time, etc. When I asked the Aeroplan representative why such a variance existed in fees for the exact same flight, I was told that is just the way Air Canada does it and it has nothing to do with Aeroplan. Good way to pass the buck.

For round trip Los-Angeles - Narita I've got miles for the return flight, so after several weeks I decided to request the missing miles for the first leg of the trip. Unfortunately, multiple attempts made throughout several days end up with the same "We were unable to completely submit your request. Please wait 24hrs and try resubmitting your request for the items highlighted in red. All other requests were submitted successfully. We apologize for any inconvenience." message. No indication of missing information, nothing... Contacted Aeroplan - they cannot submit request on my behalf, suggested that the issue will be escalated to their technical department. It was two weeks ago, and still - no changes.

Aeroplan is not a loyalty program. The only loyalty is on the part of their members. Member since 1998 and had over 95000 miles expired in May 2019. Didn’t realize until I started booking some flights in July. Appears I was sent an email a month prior to them expiring buried in my junk/promotional mail. Looked up how to have my miles reinstated. Great! I had a hotel stay in April which I received the partner points for which were not yet converted to Aeroplan miles. I believed the hotel account was setup to automatically convert to Aeroplan but it appears it wasn’t occurring. So I converted the points to miles on their system and called Aeroplan and was told there was nothing they could do because it was a conversion and wasn’t completed prior to my expiry date.

I lost all of my rewards points due to them expiring. I had booked a flight prior to them expiring and was told the points would be returned because I booked prior to the expiry date. I have contacted them and have now been told the trip through Air Canada did not qualify even though my Aeroplan number was accepted. Aeroplan said sorry there is nothing they are willing to do. Worst reward program I have ever dealt with.

They erased my 54,000 points because no activities in 12 months, said sent me email reminded me which I have never received, even in my junk mail. After reading the reviews here, it's clear this company has become a crook, you can tell from the way the rep talk. I can't believe this company still in business, I will definitely ban this business on my dealing list forever, including those partners. They need another class law suit to punish.

When I booked my flight from Los Angeles to Toronto, the agent mistake my word to Las Vegas to Toronto. And she repeat flight information to me very quickly. My mistake is I didn't double check the flight information again. When I called back to complained, they told me that they checked my conversation and I said Las Vegas several time during my conversation. This is a lie totally. I may said Los Angeles not very clear, and I may said yes when agent said Vegas several times. But I never said Las Vegas in my conversation even once. I was told this is a final decision, and there is no department in Aeroplan to receive my complaint.

I was not awarded the points for nearly $5000 worth of car rentals, which I booked through the Aeroplan portal via Avis. In addition to providing my Aeroplan number at the time of each booking, I also provided it at the Avis check-in counter. I’ve written to both Avis and Aeroplan on several occasions regarding this issue and neither company will accept responsibility. I’ve been an Aeroplan member for nearly ten years and I have (but will be cancelling) an Aeroplan travel credit card. I’ve always chosen to fly with Air Canada whenever possible in order to accrue frequent flyer miles. Aeroplan, Air Canada and Avis have all lost my loyalty. I’m fed up with their horrific lack of customer service. Adios!

I as well have experienced the same situation as everyone below. Aeroplan just felt that they could take 157,000 points from me. They said like everyone else that they send me an email notifying me (which I never got) and if I did it was sent buried in all of their other promotional stuff. I have been with Aeroplan for 27 years, and just because I am inactive for a year they feel they have the right to, for a better word rob me of points which I have paid for?? Shameful of you. You call yourself a "LOYALTY" program. Where is your loyalty to me after 27 years of supporting you.

How can Aeroplan continue to be a viable business entity! What absolutely poor customer service from, imho, a 360 degree perspective! Ordered product with Costco.ca which included Aeroplan points on April 6/19 and after various conversations w/ Costco.ca Customer Service Dept. and their person 'manually' contacting Aeroplan on June 6/19 to address my Reward Points, nothing has occurred that would result in my getting the points credited to my Aeroplan account.

I just went to look at my Aeroplan account, only to find out that they have taken away 32,879 points. When I called both the rep and "manager" told me there was nothing that they can do. They said an email had been sent to me to notify me that it will expire. I did not receive an email and rarely check my "spam", which they said it probably went to. Regardless of email or not, I spent money to earn these points and when I choose to use them should be my choice. It's as if the bank would say to me, "Sorry, but you haven't had used your account for 6 months, so we're taking away all your money". I know that there had been a class action suit against them before with regards to this issue. I am EXTREMELY upset!

Why did you take my points away! Points expiring makes no sense at all. It takes forever to collect enough points to buy anything and by the time you get enough points they expire. This is a flawed system. Point should never expire and never be devalued.

I was checking my balance after a tip and what was my surprise, Aeroplan/Aimia stole my previous miles because I didn't move my account in 12 months. Incredible how these people treat customers. They don't know Amex membership rewards and majors airlines, the miles don't expire! One of the main reason I didn't use Air Canada is that they lost my bags in a previous flight and the compensation was ridiculous. Of course, I never use Air Canada/Rouge except when is no other alternative (always is my last option). Now they do this? These people know nothing about customer service. They only care about their pockets and how to squeeze the passengers. It's very unethical the way they do business. Aimia as well as their loyalty partners in this theft.

Been trying to log into/sign into Aeroplan for a week trying to find out our air miles, both on phone and website, kept getting error messages even though I provided correct information for both accounts, kept getting constant error messages - got locked out - nothing but frustration trying to get information. Air Miles a BIG SCAM.

I have collected Aeroplan miles for years, even getting the "speed pass" at Esso and doing ALL my fill-ups there. In the past few years, I have had cancer, then after that ordeal was over (thank the Lord!) immediately after started building a house. Being so incredibly immersed, I put a piece of mail aside from Aeroplan, knowing it wasn't a bill and lo and behold, I find out a year later I had lost ALL approx. 63,000 miles because I didn't make one partner purchase in over a year (I had started using PetroCan). If you phone in and ask for reinstatement, they will NOT do it, unless you pay 1 cent per mile.

For a variety of reasons (like life is sometimes complicated) I was too busy to travel, and keep up on my Areoplan business. I learned today that Aeroplan stole 60,000 points from me. A policy that forces people who justifiably earned their points to have annual activity on their account is nothing more than a ploy to find ways to steal points from members. Areoplan is a predator business with no business sense at all. I cut my Aeroplan card in two today. I used to make a point of travelling on Air Canada. NOT ANYMORE.

I selected a hotel and went through all the steps: selecting, inputting all my personal information, placing it in the "cart", and checking out. The site was processing my "order" and a few minutes later I receive a message: "There was a problem with your booking. We're currently experiencing technical difficulties with certain bookings on our site and through the Aeroplan Contact Centre...." I logged in and out several times, restarted my computer, went through the same steps with the same result. At this point, I called Aeroplan and received a recording stating the call could not be answered due to difficulties.

Where to begin? In my location we’re forced to call in to redeem points. There have always been very few available dates for flights, but it’s only gotten worse lately. Just called to change an existing booking and there was next to nothing available. Then, by the time they got to booking us the agreed on flights THOSE were no longer available. No one could help, the prior flights were refunded so we didn’t even have those, and the supervisor I spoke to told me it was my fault because we’d asked to have the booking fee waived. Over two hours on the phone and we’re worse off than we were before we called. Points are no good to me if I can’t used them, and I’m tired of paying ridiculous fees for a sub-standard service. I’m switching to a new rewards program, and I wouldn’t recommend this one to anyone.

We recently were caught up in the M8 flight cancellations to Maui. I used Market Fare (significantly higher points) to get good flights (direct and no red eye). We were to leave on Monday March 18th and I had not heard anything about our flight as of Saturday March 16th so I phoned Aeroplan as our friends who were leaving on the same flight on Sunday (17th) morning for Maui had heard on Thursday (14TH) that their flight had changed to Sunday evening (direct). The Aeroplan lady said my only option was to leave on Sunday on a 6:25 am flight to Edmonton then 10:35 to Calgary and finally a flight to Maui at 15:30. We also returned a day earlier leaving at 22:50.

My entire experience with Aeroplan from the beginning has been extremely frustrating and disappointing. It is extremely hard to redeem any points for flights or other merchandise. The one time I thought I could finally put the points toward something, I received conflicting information from one agent to another and ended up wasting 25,000 points and being unable to use anything. When I called, they just kept saying there is nothing they can do and it isn't their problem.

Having achieved AC Million Mile status and accumulated over 2M Aeroplan miles this program is a credit card loyalty program with literally no options for international travel. I can hardly wait to exhaust my points and move in another direction, loyalty programs should not annoy your most loyal customers. I am tired of filling out surveys and being paid for 30 minute interviews. I even wrote the CEO of Aeroplan to see if they can help. There is no incentive for aeroplan to have you redeem your points. Wonder if Air Canada can revive Aeroplan as it is an excellent airline.

The Aeroplan rewards program should be renamed the "rewards and punish program." Very misleading to my eyes. The rep said they had sent an email to warned us of the expiry date of my points, but the inbox was cluttered with their promotional emails only. And this was a very ineffective way to communicate. My points expired two months ago. Luckily it was just 5000 points not 50,000 saved over 30 years like someone had! I tried asking for extension of my points for one day because it is not possible to keep up with their policy - very unrealistic. She responded "we never make exception to the policy. Even if you are busy, got cancer, or had a baby."

I live in Asia where I used to require a minimum of 20,000 miles to redeem a flight. Recently Aeroplan increased that minimum to 40,000. Now the only place I can redeem a flight is within North America where the minimum is 15,000. However, I won't be there this year so I asked for an extension of the expiry date but Aeroplan refused and told me they are a "business for profit". I don't understand how extending the expiry date of my miles will destroy their profits. You can't contact Aeroplan by email as they told me "only by phone as we don't have a customer email service". So I want to transfer my 23,000 miles to a friend. I tried to do it online and the charge for that transfer is a whopping $462.78 Canadian dollars. I am done with Aeroplan and hope I never again have to fly on Air Canada. Such sharks!

I just had the worst customer service today with Aeroplan. I’m horrified that a company like this will treat people so badly. It was a very invalidating experience because I didn’t answer her question correctly. She was so condescending and rude, that it made me ask for her supervisor right away. That person wasn’t much better! I told him why I asked for another person and he quickly dismissed this and tried to just get the problem dealt with. I’m not a happy Aeroplan customer at all. Oh, and not to mention, the whole reason I had to call again was that two payments had been taken out of my account instead of the one. So not even my fault. Ridiculous!!!

I checked my Aeroplan account and said my 30,590 air miles had expired? I called in to find out why and was told they were not used in the past 12 months and didn't have any record of retail transactions in the past. I have no way of now finding out why they weren't registered so have lost all my points. I have been a member for quite a number of years so was shocked. I was told I could buy them back for $300+ or buy back a portion of points. WOW I was shocked by this very poor business practice first of having a expiration and that of only a year. No updates to check on status like other plans send out.

I was an Aeroplan member for 20 years and during that time accumulated 40,000 points. The last time I logged in to check my points and to book a short flight I discovered that ALL of those points had been revoked due to plan inactivity. Referring to the Aeroplan website, it states that this is the result of account inactivity for more than a year. However, it also states that members will be notified of pending revocation. I was NOT notified, not by email, phone call, or postal mail. A call to Aeroplan to recover those points was met with indifference, claiming my only recourse was to repurchase my lost miles for over $400! This is theft. Will never fly Air Canada again.

On August 2018 I received a warning letter that I will lose my 10K miles if I do not perform any transaction before October 2018. So I did couple of transactions at the end of August 2018 but it shows zero transactions went through in my account so at the end Aeroplan removed all my miles. So guys, be smart and do not waste your precious time on this. BIG SCAM.

I've been a loyal Aeroplan member for 35 years. I have Black status and I thought I was going to get something for my Aeroplan points but I was wrong. My flight to the UK cost be 137,500 points and $1,500 in taxes and fees - which was more than the cost of flying with Air Canada without points!!! Basically Aeroplan just takes your points and still charges you the full amount under "taxes and fees". I called Aeroplan to get a refund and they said they charge $600 to refund the flight. And if I wanted to make a change, then it was $400 to make a change! Do yourself a favour and switch loyalty programs that actually give you something for your loyalty.

Saved for years on my $125 a year Aeroplan gold card only to find out my miles where gone, expired? No family Disney trip. Called several times always waiting waiting. Finally after months I get through only to find out if I want miles back I’d have to pay for them? Wtf! Well I was dumb enough to buy them, go to use them and they don’t offer any flights to use them and the ones they do offer are inflated miles and long flight durations. Even tried 6 months out, none! This is the worst air miles company period. They need to be investigated!

Cost in dollars as much as the actual cost. I had 37000 Aeroplan miles. I wanted to use them to go from Toronto to Richmond Virginia. Agent's calculation was 25000 Aeroplan miles plus $245 and I refused and booked my flight directly via AA for $259. Aeroplan is just a gimmick and you don't get any value.

I used my air miles through Aeroplan to book a room for my daughter and wife this December 2018. My daughter checked in with her mother that has Asthma and they were not in the filthy stinky room for more than 5 minutes and she could not stop coughing. We asked them to see another room that maybe did not smell like cigarettes as it was suppose to be non smoking. They told them no. They tried to go back up to stay but did not even last an hour. They had to go find other accommodations because they were going to sleep in the car. I used almost 160,000 air miles for a one week stay. Booked this through Aeroplan. They now have our money/points for the week long accommodation and will not return it. We were there for 1 hour. The door lock would not work properly. They could not secure the door properly.

Another reason to say "Goodbye Aeroplan" and move to a more progressive awards plan... We recently booked premium seats Toronto-Bangkok on Air Canada Dec 27th. However due to a sickness in our immediately family we had to postpone our flight to Jan 5th. On the new flight, premium seats are available on Air Canada but not to Aeroplan. We are forced to settle for economy seats but must forfeit the nearly 50% more in hard earned mileage points we used for the original booking which were paid in kind by Aeroplan to Air Canada. No one at Aeroplan will help saying it is out of their hands. Air Canada turns around and says they cannot help as it is an Aeroplan issue. Employees of both companies refuse to refer us up the chain of command to resolve the issue. Stonewalling action - Abysmal customer service. CUSTOMERS BEWARE. FIND A MORE PROGRESSIVE AWARDS PROGRAM

Years ago you could get somewhere with Aeroplan points, and the customer service was great. Number 1, they were actually reachable. I cashed in 50,000 points for a gift card, never received the card, tried logging a complaint on the site without success, and basically realize they just stole my points and did NOTHING about it. Further to that, I fly constantly for business, and the accumulation of points is a mere FRACTION of what it used to be. I hate Aeroplan, and I use the word hate very sparingly. No wonder Air Canada is dropping them. They're useless.

I try to book flights from YYZ to SAN for the holiday season. What I always get year-after-year is little to no availability for departures in December. On top of that if I'm lucky to find a flight the taxes, fees, and inconvenience with multiple connecting flights make it pointless. It costs almost as much as just buying direct flights on dates I want. So my other option is to "Market Fare Flight Rewards". I have 38,000 "miles". I need 41,000 more miles to fly to San Diego. The cost for the cheapest flights turns out to be a mind-blowing $1626 + $124 in taxes which is 2.5x the total cost of the ticket cost without Aeroplan. You can collect Aeroplan for free but what really bothers me is the false marketing as incentive to buy flights with Air Canada or paying outrageous yearly fees on an Aeroplan credit card only to find out your points are pathetic and you basically can't use them towards any travel. False marketing, horrible selection, outrageous costs.

Since it was the first time I was redeeming points, I chose to call an Aeroplan agent to help complete our booking (additional booking fee of $63). The agent was able to see FMFR flights for my preferred travel dates that were not listed as available on the Aeroplan website. I found this strange. We were flying business class and the agent booked us on a return flight (AC845, November 5, 2018) which was not currently listed as FMFR for business class (only economy was offered as a FMFR). The agent was confident that business class would become available on the flight between our booking date (April 2, 2018) and our departure date (November 17, 2018). I trusted her confidence and used my points to travel business class even though our return flight was booked as economy.

I am outraged how Aeroplan regularly steals points from loyal customers and has a "too bad for you" attitude when you contact them to claim the points YOU EARNED AND COLLECTED. I collected over 100,000 Aeroplan points saving up for a trip. When I went online to redeem them my balance was 0. Called customer service where they told me I lost them because I didn't redeem them. Ya that's the point - I was saving them! They then told me I can buy them back if I pay them over $1000. After spending thousands to earn them I now have to spend a thousand more to keep them. SCAM!!!

Clicked on Aeroplan website where it says ''Use Points to Rent a Car'' and in same box it clearly says ''Choose ANY date and ANY destination''. It also says in Canada, US, and Europe. Well when clicking in this box, it brought me car rentals in Florence Italy airport, both Avis and Budget, but only offered cash purchase - not use your miles!! Called customer service on this who first were equally perturbed, but then came back with a lame excuse that they did not have an agreement with that destination and company for purchase with points. Escalated the situation to supervisor Jeff who agreed to forward the issue to the Aeroplan Division in question for review.

After spending thousands of dollars on a credit card to accumulate miles they have now expired. They took 50000+ miles out of my account. They sent one email that didn’t state clearly in the subject line that my miles were about to expire. I called about getting them back. The guy on the phone told me there is no way he or anyone else at Aeroplan will credit my miles back. What a terrible thing to do to people. This practice should be illegal.

I am very disappointed to hear that I lost my point with Aeroplan, very disturbing. To make things worse they want me to pay 0.01 for each point to get them back. That amounts to over $2800.00, I never got warning emails, nor phone calls from them, and Esso no longer accepts your card which I used to use mostly. I was not in town for 2 months had personal things to take care off, and now I am back trying to take care of my financial stuff, to find out that my account had been canceled and my points taken away from me. I have never ever experienced such disturbing experience with any of my cards, My points came from my spending at my American Express, because I transferred my points through them, thinking that Aeroplan can be trusted as much as American Express. As a matter of fact I will complain to AMEX as well.

Don't ever buy any card which is attached to Aeroplan miles, I have every bad experience with them. As I purchased the ticket using my miles for family now unexpectedly we have to cancel the ticket and according to their policy it says that if you want to use the point then have to pay penalty for $100 for each way of trip, also use the point in certain periods and also only the person whose ticket was booked can only use the miles. Doesn't matter if he is interested or not and even if cardholder can't use those miles. Very unsatisfied with their policy in each and every steps for using your own miles.

My kid got robbed 25,000 points because he turned 18... We noticed a month too late and that was it...gone!!! They proposed to 'reinstate' the points but it's really at the same rate than when you buy regular miles. They would like us to be loyal, but they have zero loyalty to their customers! Aimia (the corporation running Aeroplan) is just in it for the short-term money at this point... Their stock is down 88% and when they are no longer with Air Canada in 2 years, we will surely dissolve. They will absolutely not be missed.

Aeroplan is terrible. They just took out over 44,000 miles out of my account because they "expired". How can they just take back points they've given? It's robbery! Those were worth about 3 flights to which I was planning on taking kids on a holiday with. I called twice to try to resolve, they want over $500 to reinstate them. Terrible!

I am an Aeroplan member since 2006, have Diamond status. Recently I noticed a couple of transactions which were previously posted - disappeared from my account. Not reversed, but simply gone without any trace. I phone Aeroplan asking for explanations - their response was "if we don't see it, then it was never posted, contact the partner directly for missing miles". But I saw those transactions on the account just a few days ago. And when I continued pressing for answers - the CSR simply hang up on me (he said "I'll put you thru to the supervisor", but then the line got disconnected after a few minutes of me waiting on the phone). I hope I can find a better alternative, 'cause I'm fed up with such poor service.

Useless company to deal with. No wonder Air Canada is leaving their program. They stole all my points because I had not used their product in a year. If I have money in the bank, does it give the bank the right to keep if I don't spend any after a year? Screw you, I don't need your stupid program, but you do need us to stay alive, because without people believing in your program, well you don't have a program.

Aeroplan is without a doubt the single worst rewards program on the planet. Calling it a rewards program is completely inappropriate, because they don’t reward you with anything. I tried for years to redeem my long and hard earned points on flights. Every time I tried to use it for flights, I would get some 36 hour, 4 leg journey from Boston to New York. Should be an hour, not available for anything less than two days. Ridiculous. Absolutely ridiculous. So I never was able to redeem my rewards points for a flight. So I just kept saving them. I’ve been saving them since 1983. A number of years ago they changed their policy, their points expire after one year if you haven’t acquired anymore.

I was flying Air Canada from Hong Kong to Los Angeles on last week flight and was unable to enroll with the Aeroplan due to its difficulty, and then I was trying to enroll these past two days, it was impossible to enroll and contact for help. I contacted Air Canada how to enroll the miles, they gave me Aeroplan phone number, but when I was attempting to enroll with Aeroplan, it kept giving errors on my address and other infos. Tried fixing it, no luck for the first day, several hours past. Also the point is, when you called Aeroplan, it is impossible to get through the system as it will asks you for the Aeroplan # which you do not have because it intentionally kicks out error messages for encourage you to give up.

Went online to purchase a product to find all of my air mile points have expired. Went from 200,000 miles to 0 because I missed using the card by two days. Phoned customer no-service and was told that rules are rules. Was told numerous times that they are in black and white with no room for empathy or compassion. Will never fly Air Canada and will go out of my way to avoid Aeroplan partners. Zero service and zero compassion.

Aeroplan has made it impossible to book a flight. After they go through insane routings and fees and taxes, it's better just to book a flight directly with the airline. About the only thing I can use my points for is a car rental. Don't waste your time trying to book a flight.

Aeroplan has become a useless add benefit, there are no flights unless you accept crappy stopovers, crappy seat selection, etc etc. Aeroplan is not a bonus but a make work project. As soon as I can get rid of my points I will cancel my Visa card and use the less expensive ones with Cash Back.

I accumulated over 20K points in 4 years... I tried several times to use my points on travel or any other stuff that's actually interesting. But hey, what the f is wrong with their fees calculations??? Montreal to Paris for 16K (I said well I could pay Paris a visit sometime this year). Well, after "fees and surcharges" I had to pay almost 700$ haha! I found a 550$ flight same destination, same dates elsewhere. This service is total ** and their Visa card can go to hell. I paid 89$ annual fee for that Aeroplan card.

First, try using the filters associated with the reviews of Aeroplan. At the time of this review, there is ONE 5-star review, two 4-star, one 3-star, and lots of 2- and 1-star reviews. That should tell you something. I've been a member of Aeroplan for about twenty years and have watched the program go from "quite good" to "a complete waste of time".

I attempted today (Jan. 24, 2018) to book a flight to Cusco, Peru so I could get to Machu Picchu using Aeroplan points and had a lot of difficulty finding any flights so I contacted Customer Service (1-800-361-5373) and they answered the phone immediately. I explained to the rep. that I could not find any flights available in the next 1-6 months to Cusco so she tried to find out when the next flights using Aeroplan would be available. She was very courteous and after being put on hold three times she came back and said that after speaking with another rep. she could not find where there were any flights using Aeroplan points for the next 12 months.

I have saved points for many years now, the required points to get anywhere has doubled and the "taxes and extras" cost more than booking a flight with the same airline directly. When you try and book a flight they route you through many hums and charge you fees and taxes for each stop, this is insane. This company is a scam. I have thousands of points and they are now useless. DO NOT JOIN AEROPLAN.

CAUTION: when ordering AEROPLAN gift cards, be VERY DILIGENT!!! We're OUT by $250/33750 POINTS! We experienced AEROPLAN has a GRAVE GAP in their tracking, records management, and help-centre's adequate access to key trackable information re gift-card orders. The 'deliverable' (mailed letter & attached gift card) does not have the same order/confirmation #s which AEROPLAN provides online (email & a/c) upon placing an order; nor does their front-line help-centre have full/clear access to their non-transparent 'tracking' system. SO... While endeavoring to establish that an ordered gift card has not been received, it has been OVER TWO MONTHS, multiple phone calls with front-line help-centre phone agents' hands tied due to lack of information access.

My Aeroplan point were 27383 which were deleted on 31 August 2017. We travel every year but due to my husband terminal illness he was hospitalized on 5 April 2017 and passed away on 11th June 2017. So my was delayed but I did book my London flights on 01 September 2017. I called customer service and explained my situation regarding my husband. There was no comparison or help. I am very upset as it took long time to collect point.

I had Aeroplan points and booked a car rental online for Oct 16-19 for Vegas. I received the email confirmation but didn't review the itinerary. Went to car rental in Vegas and they couldn't locate my confirmation. Eventually they located it under the date we left for home. I tried to contact them but everything must be done online. I didn't bring my original Aero card and the email confirmation only provided the itinerary. Tried to submit cancellation online, but wasn't able to locate or recognize my profile. I called today and was informed they could not refund my points...

I have to go to a funeral and was going to use my Aeroplan points and when I went to the website I noticed all my 86,000 + points were gone. I had kept those points for emergencies and was counting on using them. I was shocked, so I called customer service and got a rude customer rep who told me that I had been notified by email and there nothing he could do for me and if I wanted to use them I would have to pay to buy them back.

Recently booked a trip via Aeroplan for my daughter. Flight was on United. Online system allowed me to book tickets no problem. Once booked I contacted airline to let them know she had a cast on her foot. They advised despite system allowing me to purchase tickets she would not be allowed to fly as she was a 'minor' (3 months shy of 16). Spoke with a manager in customer service who allowed me to purchase 2 unaccompanied minor services ($150 USD each way) and assured me all was arranged.

Today I was trying to book a hotel for an upcoming trip to Toronto using my Aeroplan points, as I've done many times over the past decade. When I searched for available hotels on the Aeroplan site, having specified "Toronto" and "City Centre" (the other choice being "Airport"), the site returned 13 search results. Of those 13 "Toronto hotels", only TWO were actually in Metro Toronto city limits, which is what you expect when you specify "city centre". Three more were in far flung corners of the "Greater Toronto Area" (GTA), five were in other cities at least one hour from the Toronto city centre (assuming perfect traffic flow!) and, finally, yes, THREE were in NEW YORK STATE! Then I saw the announcement that one of the hotel chains I had often booked with has dropped Aeroplan altogether - ouch.

I have a high number of Aeroplan points and was looking to use them for an Air Canada flight from London to Toronto for my daughter and her family. The points themselves were reasonable. However, the taxes and fees etc. added a huge number of points based on a cash figure of $2063.44. I then checked with the airline direct and found that the total cost was $2876.90 including taxes, fees etc. That in itself makes it hardly worthwhile to use points and booking direct would add Aeroplan points rather than using over 400,000. However, my question is why Air Canada indicate taxes etc. at $733 and Aeroplan $2063? They should surely be the same as the definition that Aeroplan use on their website for this part of the cost is "Miles will cover all taxes, fees, charges and carrier surcharges related to a flight reward that are imposed by the airlines, governments or authorities".

Been looking to redeem points for the past two years, and so far have not been able to find available dates at regular points usage, even when looking out as far as they book. EXTREMELY frustrated. This organization should been fined and put out of business. While I've used my points to travel numerous times over 15 years, the ability to actually find available travel dates (even as far out as 6+ months) has with time, become increasingly impossible with Aeroplan (especially to South America and most Caribbean/Southern destinations).

I booked a flight last night with Aeroplan to business class from YOW to YVR, only to find out that I could not travel on that date, so I cancelled and called Aeroplan as soon they opened at 07:30 this morning. When I explained what had happened, they said rebooking would cost 100$ and a full refund would cost me 150$ to refund points and dollar portion I paid. I had trust in them for having a honest and fair policy which is not true. Advice for others reading this: call as soon as they open and they answer fast but this mean 04:30 in BC.

I have been a member since 1992. Recently I tried to use my miles for a one way ticket from Toronto to SFO. I did not have sufficient miles so I decided to purchase what I needed. When I got done investigating, the amount I had to pay (not including the over 34K miles I had) was more than the cost of a one-way ticket! I decided to fly from Detroit. Then I was told my miles were going to expire. I have never heard that airline miles expire with any other airlines, so I went online to see how I could use them. None of the gift card options were of interest so I donated them to a charity. I have chopped up my card and will not try to use it again. When I went online with Aeroplan to try to contact them electronically, I could not find a way to do that.

My wife and I are planning a trip to Australia in March of 2018. We have booked a cruise and require round trip airfare Toronto to Sydney. We have been saving our points so we can fly business class on this flight. I checked in advance with Aeroplan when we could book this flight, as I wanted to book it as early as possible to get business class seats. It was recommended to me that we book one way travel, that way we could book the outbound flight as early as possible, as these seats could be gone if we waited for the return flight to open up. I was told we could book 350 days in advance.

They never credit my miles, I always have to call after each trip. Even then when I try to enter missing miles online, it seems that there is always some kind of a problem. Then you call and they make wait for hours on the phone, to finally let you know that you have to send a special email. After sending an email for each flight, they always make sure 1 or 2 are missing in your account. It seems they do everything possible to avoid crediting you, your earn miles, they mainly hope that you will simply forget about that. Aeroplan is simply a rip off company, can't really believe that Air Canada deals with them, what a disgrace.

Aeroplan appears to be intentionally blocking reward seats on 2 Star Alliance partner carriers AVIANCA and COPA with only an explanation that it is an IT problem with no expected date of fixing. Yet researching the web I find that there are other travelers experiencing the same problem and that it is ONLY Aeroplan doing it. Other Star Alliance carriers apparently are not. If they are the reward program of a Star Alliance Carrier (Air Canada) they should, under no circumstances, be allowed to block reward inventory from other Star Alliance carriers. It is part of the reason we give Air Canada our business... Shameful.

I had a large number of Aeroplan miles but did not use my Aeroplan card much. I received an email last April just before I left on vacation that my miles would expire soon. During the vacation I presented the card on at least 4 flights with Air Canada partners and it was accepted without comment so I assumed the points were reset and did not check my account. Only recently when I was checking my account did I realize that they had rejected each of my attempts to deposit the Miles and then deleted the Miles. Only when I called them did they inform me that the Air Canada flights were on a class which did not give Aeroplan miles. There is nothing in the Aeroplan documentation that indicates only some Air Canada (and partner) flights give Miles. Therefore I think I should have been given the benefit of the doubt and had my Aeroplan miles restored but Aeroplan would not even consider that option.

Why do I pay a much higher charge for taxes and fees when I book a flight with my Aeroplan miles than for the same flight booked directly with the airline? For example, a Montreal-Toronto flight booked with Aeroplan costs 7500 points plus $85.22 in taxes, fees and surcharges; same flight booked online with Air Canada directly costs $124. 31, including taxes, fees and charges of $54.31. Is this legal? Does Air Canada not care that so many Canadians complain about this "loyalty" program?

Tried to use 55,778 Aeroplan miles to cut down the price of a trip for my daughter and I to Serbia this summer by using the miles and buying the rest. On at least two other travel sites, the cost for the flight without using miles was between $1200 and $1300 per person. Then I tried on Aeroplan - even using my 55,778 Aeroplan miles (oh AND I am an Aeroplan silver member - whatever that means), the cost of the flight requires me to use ALL of the miles PLUS $1315.59 in cash!!! See print screen. What a waste of time. I am going to get an RBC Avion card - I hear really good things about THEIR reward program.

The whole reward points is scam, I never got an email and no mail but somehow they decided that my points were expired. I guess one of their employees needed my points that took me years to accumulate. SCAM AND FRAUD ALL THE WAY. Very disappointed, I cancelled my TD Visa card that links to the Aeroplan as well.

Aeroplan points are useless. There used to be a time when the program was pretty good. Being a member for 24 years I have watched it erode to the point that the points and status mean nothing anymore, unless the old Super Elite Status, which is almost impossible to obtain now. For about the fourth time this year I have sat down for over an hour trying to get a flight in 11 months from now, this time, from YVR to London looking for Business but Economy only and a layover in Montreal or Toronto. So I move my date of departure up down close to a month, nothing. I change routing, try and find a flight that is direct and save the 6-9 hour layover and hotel.

Today I was booking flights online for myself and my parents. I made a mistake and called the call center immediately. I waited 2 hours the first time and no one answered. Then I called again and waited for 1 1/2 hours. No one answered. I went to cancel two of the flights out of three and it cost me 300 dollars. Not to mention that there are no decent flights available, no one wants to talk to you. Their service has always been awful, but this is over the top horrendous. THEY SHOULD NOT BE ALLOWED TO BE IN BUSINESS.

My experience is that I am consistently getting "Page not found." I have an account and have had one for years. I have being trying to book flights using my points, I put in all the information necessary to book and then I am consistently getting "PAGE NOT FOUND." I have tried different days at different times... same thing every time. Is this their way of not allowing people to use their points? I cannot get through on the Help line.

OK, so here is the deal. I traveled a lot on AC - Super Elite for 10 years. Lots of international travel. Let me give you an idea how I was treated. About 5-6 years into being Super Elite I was late for a flight in Houston. I called the Super Elite phone number (which gets answered immediately) and told them I was going to miss the flight. They ask how late, and I said probably 10 mins. "No problem, you might make it, the flight is late". Well, I got to the gate agent and they were pulling the jet way from the plane. The agent looked up, saw my passport and immediately radioed the pilot. Yes, you are reading this right, they opened up the plane and I boarded. And it goes on, I have punted poor souls off planes because I needed the seat at the last minute and so on. Not proud of this, AC simply allowed it.

I had terrible experience with Aeroplan. I booked a hotel using my points and I was charged at the hotel again. It's been 3-4 months and I am still waiting for my refund. It's impossible to get ahold of a customer service representative. Based on my Facebook review supervisor contacted me and she was very rude. She was very suspicious about my complaint. She asked me to send my credit card statement to her and when I sent it it's automatically getting blocked from their end due to security concerns.

The website doesn't refresh. Bookings are no longer possible, even after hours of multiple attempts, across three different browsers. Technical Support (option #4) disconnects you rather than talk with you, after 21 and 38 minute waits respectively. Option #1, a real person, when I actually get one, insists on charging fees because I didn't use the website - which doesn't even work. The company is trying to make Aeroplan more of a profit center by ensuring that everyone pays a service fee rather than use their hobbled online services (that used to work well).

It's almost impossible to get a hold of anybody at Aeroplan. Their phone number has the longest hold times. Sometimes they're so busy that they won't let you hold. I have a dispute with them but they make it impossible so you just give up. I've canceled my TD credit card because of them. I will change banks as well if TD bank continues to be associated with these crooks.

I would like to know why Aeroplan make it impossible to use air miles. I have tried the following: Tried to book an Air Canada vacation with my husband using points. We cannot book separately because we are sharing a room. To transfer miles from one to the other, it costs over $1,000 which is more than the cost of the trip. Tried to use an Air Canada gift voucher to pay. Can't do that as it can only be used on Air Canada flights. Tried to book various trips on points - usually involves several stops and takes 12 plus hours to get somewhere that should take four maximum.

I have carefully examined the demerits of Aeroplan. It is nothing short of a complete scam. The premise of this card is by using their Visa; you are to collect points to reduce the purchase on flight, hotel, and car rental. In fact, the opposite holds true. You will indeed have to pay more for all three... a lot more! They inflate the costs of the hotel and car rental prices; and then reduce the costs marginally; making it look like they're actually saving the Aeroplan member money. No; not at all. In fact, on their car rentals; you stand to save over $400 dollars, in a week, by seeking out your own deal. Same holds true for the hotel.

No other option than calling the 800 number to change your reservation from abroad. So be ready to pay a fortune! Especially after a 45 min wait! It is very absurd a TRAVEL program doesn't take responsibility for contacting them for free during a TRAVEL!!! The Montreal manager assured me they didn't care how their clients decided to contact Aeroplan from abroad (as if there were options...) and they don't refund the calls because they would go BANKRUPT!!! Aeroplan? With what they charge for a ticket??? While most Airlines have an international toll free or a collect call number... That's not what I call valuing your customers.

We switched our rewards credit card about a year ago after trying time and time again to book flights with Aeroplan with no success. They RARELY have flights to where you are going and if they do it is ridiculously long i.e. 24-hour flight with layovers. We had accumulated over 250,000 miles that we could never use. And now they have cancelled all our 250,000 miles because we didn't use them within the last 12 months despite the fact that we tried to use them many times. How can you use Aeroplan points when their flight availability is so pathetic! DO NOT EVER GET AN AEROPLAN REWARD CREDIT CARD! YOU WILL REGRET IT. Our new reward credit card is awesome. A thousand times better than our Aeroplan card.

Just as everyone else, Aeroplan does not answer their phones. There is the constant claim to have "higher than normal calling". Get some extra help!!! I was charged for Economy Plus but got an Economy flight. These points need to be returned to me. I need an address for snail mail or an e-mail address to write a letter and include the Boarding Passes. I have spent months trying to find these 2 things. Calling doesn't work so I thought print format would. Where is this company and how do you get hold of them to make complaints?

I will be cancelling my Aeroplan visa. No matter how many points you have, when it comes time to redeem them, there will be nothing available. Just keep collecting those points, but good luck ever using them. Joke.

I go through this every year. Here's my experience. My daughter lives in London England. I use my points to bring her home at Christmas. So, I sign on to see the availability. I usually haven't transferred points from Aventura... Always lots of availability. So, I call Aventura to top up my Aeroplan points. They disappear from Aventura immediately, but take about 4-5 days to show up in Aeroplan. (Why is that in this digital day and age?) So I wait the 4 or 5 days and I sign on again. Le Voila, no availability, or if there is, it's at their 'market value' section which is usually double the normal poor schlep's category. This has happened every year for the last 4 or 5 years, which is why I'm convinced it's a scam. The system sees how many points you have, and determines what it will show you.

It's nice that Aeroplan waits for all the eastern time zone patrons to plan their trips in the evening and go to bed before it decides to shut down for its nightly maintenance which is now every day at 9:30 pm west coast time. This makes it virtually impossible to plan a trip during our evening in the western time zone. Aeroplan have shut down every night this week!

Aeroplan, when connected to Air Canada, was so-so. Now it is impossible. I have lost days trying to deal with them and that is not an exaggeration. Aeroplan sure does not work for me as someone who does not want merchandise, but to fly. And last year, my "free" ticket to Portugal from Canada cost me more than a flight purchased through a carrier; not to mention the lost time dealing with them BEFORE and AFTER. Their ads speak of relaxing and fulfilling a dream, but they have become so bad, I am on edge/made nervous if flying via them, knowing if anything goes wrong, it's likely to entail spending more $$$$ or enduring awful hassles. Nightmare, not dream.

I am trying to change a reward flight, which cannot be done online. I have access to their priority line and have not been able to get through for 3 days. If I wait in line, having to listen to horrible repetitive music, after about 50 minutes there is a message saying they are having problems (no kidding!) and to try again later. Thanks a lot Aeroplan! There is no way to contact them by email. Interestingly, they did send me an email apologising (not accepted by me!) and suggesting I use the website. This only made me more irritated. I replied to this, only to get an email saying emails are not accepted!

I am currently on hold for the call centre and it's been almost an hour. Earlier in the week I tried calling and after almost 2 hours I gave up. I received an email after that call saying how sorry they were for my wait and hopefully my next call would be better(??). Apparently not. Has the system for direct calls gone away? This is unacceptable to all customers that deal with Aeroplan. It's time to switch my credit card from TD/Aeroplan and go to another card that offers travel points.

We needed to change our flight tickets; called 5 times over the course of 3 days. 3/5 times we were hung up on, the other 2 times the robot told us they were experiencing "technical difficulties". WE WERE NEVER ABLE TO TALK TO A PERSON. We weren't even given the option of waiting on hold. We just cancelled all 3 of our Aeroplan credit cards. Good riddance!

So currently at 1 hour and 33 minutes waiting for Aeroplan to answer. I called this morning and waited for 45 mins until my phone died. I charged the phone and called back around 3. This is an absolute disaster of a business, the hassle and frustration is hardly worth the rewards. Cancelling my TD Aeroplan visa and cutting up the Aeroplan card. Totally dissatisfied with call wait times and when they do answer staff is unapologetic and rude. Wouldn't recommend flying this way to anyone. When I initially booked my flight I did so on-line and there wasn't a way to add a pet so here I am flying out in two days and I have been trying to book her on for the last week. If I could on-line I would.

Aeroplan website is down for maintenance almost every evening by 9/10pm until 10AM the next day. This makes it impossible to check fares if you are busy all day. Even in the morning I can't check. It's crazy! What's the point of a website, if it only works during shopping hours? Isn't the idea to work when the stores are closed? If I have a flight coming up, I can't do ANYTHING about it. All I continue to get is "We Are Sorry..." EVERY DAY!

I was trying to reach Aeroplan contact center (1-800-361-5373) but no one is answering. I have been waiting for almost an hour and a half since 7 am ET, and still waiting! I am not sure if there is anyone available to provide customer care. I wonder if Aeroplan has provided false information to customers. This has been a very disappointing experience.

Spent whole night, waste 370k points (one-way transfer from american express), didn't get the ticket that I want (on their website shows available all the time). Called customer center and waited 50 mins. I was told that there is nothing they could do and then somehow the phone was disconnect. Aeroplan is the worst and most unprofessional company, absolutely useless!!!

Just spent an hour and 15 minutes on the phone with Aeroplan, trying to get a defective dash camera they sold me as a reward replaced. It did not work, right out of the box. Tried to contact Aeroplan several times, on hold for over half an hour each time, 'til I had to give up. Finally got through today. Their answer, they will do nothing if item is not returned to them within two business days. It does not say anything about this policy on the order page of their website. In fact there is nothing on their website about defective merchandise that I can find. I made the mistake of taking a week to get through to them.

One of the most unprofessional and disorganized companies I have had the misfortune of selecting as a consumer. Incredibly poor customer service - long wait on the phone >1hr:30, unsatisfactory answer and I now need to wait 4 more weeks to refund points from a cancelled trip (I had cancelled 2 weeks already). I feel sorry for the customer service team as they are obviously limited to the support they can offer customers - whoever is in charge of policy seems not to care whatsoever about the poor reputation being built. Can't wait to use the points and drop them as soon as possible.

I just spent one hour, 10 minutes & 37 seconds on hold. What kind of customer service does this establishment have? I just found out all of my points are "expired" however I can buy them back if I'd like. Who does that? This card along with their entire business model is a scam. Why bother putting expiry dates on points? Why can't people use them as they see fit? I have many points cards, including other travel cards and their points don't expire. What bs. I used to tell my family & friends to sign up for Aeroplan, now I'll be encouraging them to cancel them instead. If anyone out there is wondering about signing up for an Aeroplan card, DON'T!!