Aeroplan Reviews

Terrible customer service! Cancelling my Aeroplan account as no longer want to deal with them! Wonder if the VP of customer care is still getting high bonuses! Spoke to a supervisor and just spoke over me!

I want to use points to get an iPhone but order got cancelled. Tried to call E store and Aeroplan numerous times, each time was told it’s the other party’s responsibility. Super Frustrating loop! Will cancel TD aeroplan visa.

I earned over 100,000 EDQ in 2023, spent over 50,000 CAD on my Aeroplan credit card and was patiently waiting to receive my 25k status. I waited until end of January 2024 because I learned the IT was pretty slow when it comes to updating status. I wrote them an email late January 2024, followed up in February by email, called Air Canada customer service, was redirected to Aeroplan customer service, they told me to email the same email I emailed previously. Followed up in March, never got a reply.

We were attracted to the Chase/Aeroplan card late last year by the travel rewards. We had not heard of Aeroplan before but felt reassured by the association with Chase as card operator. We have used the card almost exclusively, spending several thousand dollars a month. In December, we were told because we were outside Canada, Aeroplan needed documents to confirm our identity and residence. I emailed those to the address specified. Aeroplan said our travel credits could not be accessed until our ID documents were approved. But it would take 5-6 months to complete.

Aeroplan used to be a great rewards program but ever since they “improved” it last year; it sucks. Gone are the days when you could get a long haul anywhere in North America for 25,000 points, now you’re lucky to get a short haul flight for 60,000 points, and even then, the “taxes and fees” will be more than if you bought the ticket outright from another airline. Nice job sir Canada (you took something great and destroyed it). 0/10. Don’t waste your money, you can buy tickets cheaper on competitor airlines than what a “free” flight will cost you with Aeroplan. It’s a total scam now.

Aeroplan was aero fail. Logged in to redeem our points. The first two transactions deducted points and for over a week say pending. The third locked the account and not one rep can help us. Been bounced back and forth between departments with each person promising the account is unlocked and the e store staff can place the order for us. Nope store is very rude and say wait for 10 business days. Then the sale is over. Too bad they say! Still 10 days later the account is still frozen. So frustrating and the call back feature never calls you back.

I called Aeroplan as I had to correct the name on my card. I waited and am still waiting on hold for 1 hr and a half listening to this awful music running on a loop. It is incredibly difficult to reach a live customer service representative.

I have been calling 1-800-361-5373 for 2.5hrs. I want them to send me a new card as my card is lost. I can't get a human on the phone. They keep bringing me to a department and then saying, "The call volumes are too high. Can't connect you." That is ridiculous. This is the worst service I have ever experienced. You can never get these guys on the phone. They transferred everything to an automatic system that does not work and sends you back to the website. They are beyond horrible.... Almost just want to cancel everything.... They Absolute suck!

My Aeroplan acct was frozen for x reason. I opened the acct in 11 of '22 and only made 2 transactions since, 1 at opening, I transferred 154700 points from Chase, and in August I transferred 2000 points from Amex. None of the above violates any of your terms and conditions.

I tried to book an Air Canada flight using my Aeroplan Account. When I tried to log in, it said my account was deactivated and I needed to call the helpline. There were no other options to get help, no email options, no live chat, nothing. I called the helpline every day for 9 days until I was finally able to get through. Each time I called it said they were too busy with calls and I needed to call back at a different time. Finally after 9 days I managed to get through and ask for a call back. I got the call back 4 hours later. I told the customer service person my account was deactivated. She said it's a new security feature because they flag suspicious looking accounts. She said I needed to email a utility bill to a certain email address to prove my address.

Aeroplan offered promo that if you bought 100,000 points for $3955 (includes HST) they would double your points to 200,000. Sounds great, right? Wrong! Even with the 2 for 1 deal their points redemption is 33% more expensive than purchasing tickets for cash. Example: Flight to Fort Lauderdale quoted at $558, while points equivalent was $742 (32,000 points @ $633 purchase price + $109 cash) a 33% premium! Even the low season, low days or redeye flights Aeroplan recommended still cost 33% more via points than cash. The Aeroplan agent said I purchased them so might as well use them. YEAH, AT A $1,000 LOSS! HUGE LOSS IF YOU DIDN'T GET 2:1 DEAL!

Signed up for an Aeroplan credit card late July 2023. They promoted large bonuses for points for new accounts. My account was closed 2 weeks after I signed up. The account was closed suddenly and without reason. Phone support cannot answer any questions and are completely useless. While an account is frozen you gain absolutely 0 points. It's a ** scam and needs to be avoided at all costs.

Aeroplan is the absolute WORST rewards program. Every single time I have tried to redeem pts, they put a lock on my account. Despite having entered my password on their redemption site, entering an emailed code (2-step verification), they still claim Air Canada has put a hold on redemptions. NOTE: they do this when they offer a "deal" on reduced points needed for rewards. To clear the hold, they need 10 business days...so the redemption "deal" period is passed.

Last June 2023, I needed to use Aeroplan points to book a flight Ottawa (YOW) to Geneva, Switzerland. The airfares were high at the time of booking so decided to use points. They charged about 400,000 points because it was already May at the time of booking - about a month and half before the trip. In addition, one cannot get a human to speak with in Customer Service or one must wait on hold for hours. Due to the points they are charging and due to costs, I will be going to Europe via Air France from now on.

After many tries trying to book a ticket with the Aeroplan points tried calling customer service. On hold for more than 2 hours. In the meantime definitely lost out on booking the flight ticket as they are not available now.

Don't bother with this at all! It's a scam, and one of the worst rewarding loyalty programs I have ever experienced, worse than Airmiles, which is saying a lot because that program is pretty bad too! Become a member of another flight reward system and never bother with this scammy, dishonest, worthless Aeroplan "rewards"!

4 Hour + wait time on phone. The shortest time I waited was 2 hours. They bounce you around other departments, which you then have to wait an additional 2-4 hours. If the line disconnects, No has the courtesy to call you back after the 4 hour wait. They are rude and condescending and then accidentally hang up the phone.

Be very careful, this company lacks logic and customer service. I wanted to purchase a flight to Germany for $1,688CAD. When I saw there was an Aeroplan point purchase for 50% off the points I read into it, and for $1,000 you could get $2,000 worth of points - that gives you 60,000 points. I thought it was fantastic, because I'd save $688 for my flight.

I am completely unable to spend any points, which sort of makes the whole system useless. The helpline never assists me in any way and they keep bouncing me between various departments before disconnecting me without reason. You also cannot transfer your points out of Aeroplan so I'd avoid it at all costs.

Aeroplan is a joke. I've been on hold with them now for FOUR hours! I came here to see if anyone else has had this experience and yes, it seems to be the norm with Aeroplan. I flew to Italy and back with Air Canada a while back and noticed I hadn't gotten my Aeroplan points. I spent an hour online trying to work on this to be told that I hadn't actually taken the trip! Now I'm on hold, four hours plus and waiting. Aeroplan is a piece of garbage as everyone seems to be saying.

We have flown two long haul flights without receiving all points from Aeroplan. Vancouver to Istanbul return and Vancouver to Auckland return. Aeroplan stated not all economy flights are eligible for points even though we paid full price for our tickets. Aeroplan by not rewarding travel points is a cheating passengers. I will not fly any Star Alliance airline in the future.

I’ve been trying to get hold of someone as it seems my card number is linked to someone else’s email now. (I’ve had my card with the same number for 20 years, and use it to collect points). I’m either put on hold for 2 hours then cut off, or told no one is available, try later. I don’t even get the option to have a callback. They need more staff and more lines.

I have been an Aeroplan customer for over 25 years. It used to have value, but the value of a point has diminished so much it is no longer worth even trying to collect them. One example, a family flight to Mexico and back, almost all my 350K points PLUS over $4300 cash....huh? I used to fly to Mexico for 25,000 points, 100,000 for the whole family, and all I paid was the tax. Now I am spending all my points, and paying additional cash that almost matches a full cash fare from a competitor. Time to move on. This program has lost ALL its value and I will be looking elsewhere to build and claim points.

Made an purchase thru estore shopping and never received points. Submitted a missing points request in six weeks after purchase and no response ever after. Tried to call and waited for two and a half hour and still not connected to an agent.

I have attempted with two different cards, over three months, and with 2 different web browsers and e-mails, to sign up for their plan, and I continue to get error messages saying "Oops, something went wrong". In trying to contact them for this issue, it does not come up as a possible option during their many menu options to choose from. PLUS, the online chat help states up front that you don't get to chat with a live person!! So, is it really chat? NO! Seems I will try to never fly Air Canada again, as this is their main plan for flyer miles, and if I can't collect, why use them?

The online system does not work thus you cannot redeem your points. They will not answer the phone. They ask for feedback but will never get back to you. I'm not kidding. Use another carrier and points card as these guys and gals just don't care.

Every time I call Aeroplan I’m on hold for well over an hour. They do not provide a callback option and they don’t give you a wait time estimate.

On May 8th, 2022...I purchased 4 cards worth 500.00 each to purchase a gazebo and make a great Father's Day. BUT, it was ruined because the cards were mailed in 4 separate envelopes and one was somebody else's card worth 50.00...meaning the other person got a great deal of 450.00 more to spend! I phoned Aeroplan and they said I had to send pictures to prove it, which I did.

I try to call Jun 16 th 2022 5pm Aeroplan call centre, it’s keep me 63 minutes hold still not answer. I think they closed. Is the worst call centre experience in my life. Any one want fun? Call them aeroplan call centre.

I had bought Air Canada Ticket Vancouver to Mumbai and return back to Vancouver for about $2200, unfortunately, I had to cancel those ones. For cancelation, there was a penalty and charges of about $300 so I was entitled to get $1,900 whereas they were offering 132,509 Aeroplan points, so I bought those points. I am looking at the offers and even Air Canada Tickets for the last 4 months and what I see is that those 132,509 points hardly fetch 60% of the worth of what I invested. It would have been a wise decision if I would have taken a cash refund from Air Canada after paying the penalty etc. then also I would have been in a profit. NOT RECOMMENDABLE AT ALL.