Aeroplan Reviews

Disastrous account creation experience with Aeroplan. No matter with which device we used- Android, Apple, Chrome... it keeps running into issues. This is not customer friendly and a complete waste of time. Very annoying.

I have used Aeroplan in the past for spectacular flight deals but not the case anymore. 12 hours with stops for a four hour flight, 27 hours with stops for a 10 hour flight? What are you thinking. What a shame that Aeroplan has gone the way of other loyalty programs, in essence wanting to do away with what was a fair and easy way to use points. I hope you all come to your senses but I no longer will search your site.

An Aeroplan award ticket is relatively expensive, even in the low season. The program has been getting worse and worthless since Air Canada bought it. There is no competition in Canada, and Air Canada is the leading airline, with the help of taxpayer money, run by unprofessional staff, with poor customer service, and bad management. Aeroplan doesn't have a value anymore.

I am extremely disappointed with Aeroplan’s customer service. Without any warning, notification, or explanation, my Aeroplan account was deactivated. I only discovered the issue when I tried to log in and couldn't access my account. There was no email or message sent beforehand to inform me of any issues or give me a chance to resolve anything — it was simply shut down. When I reached out to customer service, I encountered long wait times and unhelpful responses. The representatives I spoke with were either unaware of the reason for the deactivation or unwilling to share any details. I was bounced around with no clear resolution or timeline. For a loyalty program that claims to value its members, this experience felt disrespectful and careless. I had points in my account, and now I don’t even know if I’ll be able to recover them. The lack of communication and transparency is unacceptable.

I recently booked a flight using Aeroplan points on a route that is serviced by Air Canada and partner airlines such as United. When I needed to cancel (or change) the booking, I discovered that it costs $250 to cancel and $100 to change. My partner had booked on the same flight using United miles and was able to return his booking for a complete refund of points and money from United, and NO fee. When I called to ask about this, the customer service rep was rude and condescending. I'm so disappointed in Air Canada and Aeroplan, and I intend to cancel my account.

Missing points all the time. Buy a ticket during a bonus points sale, nope, you'll have to argue to get them applied. Book with one airline ie Air Canada but for Lufthansa flight, nope, your points won't be applied. Create a claim, 1 year and still arguing with those pricks. It's clear at this point that the goal is to frustrate you into giving up.

As part of my premium credit card privileges I received companion pass for Economy class. When I made a reservation using the companion pass, Air Canada after a month of the booking changed the flight itinerary, to that I decided to cancel my flight. All good up to this point. I checked my eligibility of cancellation and damn, full refund and reinstatement of my companion pass. Received email confirmation as well. However, upon cancelling and receiving my refund, I am still chasing for reinstatement of my unused companion pass between Aeroplan and Air Canada. Customer service very politely asked me to file a claim and wait for a decision. What a damn scam, with all confirmation and record on email, now they are stating probably my pass has expired. If that was been communicated to me before cancellation I would have probably thought twice before executing my decision. Did this ever happen to you? If not, be aware

I was getting ready to purchase a ticket using my points with Aeroplan. After trying to sign in, I found out that my account has been frozen. I Call the customer service number that was provided I opted for someone to call me back because there was a long wait, it took about half a day to call me back. That being said at this point I thought they will ask me some questions verify who solve the issue, unfreeze my account and we would be done. However the person told me that my account has been frozen level two and they cannot unfreeze it, I asked what was the reason, she stated she did not know. I asked to speak to a supervisor and she said it will have to stay on hold for 1 hour to get to a supervisor.

I redeemed Aeroplan points for gift cards two weeks ago, and I’m extremely disappointed with the service. Despite the redemption being confirmed, I was told it’s still under processing and will take an additional 2–4 weeks. This timeline is unacceptable, especially during events like Black Friday and Boxing Day when these gift cards would be most useful.

Most confusing reward program. They throw things at you to confuse you more. Then you call and talk to someone there and he is confused. Then you are more confused. Then you have to book a flight on the app confused and You go to airport and you find out the pilots are confused. Then you finally find your seats and you sit and still confused.

Have been calling and emailing since May of 2023 and nobody's returned my emails or calls. Compete disregard for a paying customer. Awful! I never expected this from a big, "legitimate" airline. I was just brushed off after I was downgraded from business class to economy and wasn't offered points compensation. Thumbs down!

Impossible to redeem points. Every time I place an order online for an eGift card, my order gets cancelled or rejected. I am told there is a "security hold" on my account. I have made over 30 calls in the span of 3 days and nothing has been rectified. It is ridiculous and frustrating. The e-store tells me it's Aeroplan and Aeroplan tells me it's the e-store. Nobody has taken responsibility or assisted me.

My Aeroplan account has been hacked 3 times in the last year. Each time my points have been very close to being cleaned out. I have followed through with changing passwords etc. as they have asked but it still gets hacked. The 3rd time I was told it would take 55 days to reinstate my points and after talking to a manager they said it would be 5 days. It has been 3 weeks and they claim the representative said it may be done by the end of the week that I called. They will not go back and check the call. I feel the service is poor and this benefit is a security risk.

Worst loyalty program! I have been calling to get a "security hold" off my account so I can redeem my points for an EGift Card. I have been put on hold twice, once giving me a phone number to call back just in case I get disconnected, it was the wrong number!! I am still on the phone 1 hours later! The best loyalty program is PC POINTS, that is the only loyalty card I am going to keep in my wallet, the rest of them are going in the shredder!

I found this company to be absolutely terrible! I transferred American Chase points in order to purchase a flight on Air Canada. To start there was no currency conversion (I should have asked that question when I called). I could not buy the ticket with my new points! I had to buy a gift card in order to do so. They did not have one for the full amount of my points. I was stuck with $160 only to be used on there site. Tried to use the remainder a few months later and they cancelled my order and deactivated my account! I sent in paperwork they said I needed. Weeks later and 2 phone calls it is still not instated. The last supervisor I spoke with was rude, condescending, and she raised her voice! Both times I was on hold for over 30 minutes and told they could only email the other department, no phone conversations. I will probably never see my money, but you can bet that I will never use them again and I will warn anyone and everyone of my experience!

Terrible customer service! Cancelling my Aeroplan account as no longer want to deal with them! Wonder if the VP of customer care is still getting high bonuses! Spoke to a supervisor and just spoke over me!

I want to use points to get an iPhone but order got cancelled. Tried to call E store and Aeroplan numerous times, each time was told it’s the other party’s responsibility. Super Frustrating loop! Will cancel TD aeroplan visa.

I earned over 100,000 EDQ in 2023, spent over 50,000 CAD on my Aeroplan credit card and was patiently waiting to receive my 25k status. I waited until end of January 2024 because I learned the IT was pretty slow when it comes to updating status. I wrote them an email late January 2024, followed up in February by email, called Air Canada customer service, was redirected to Aeroplan customer service, they told me to email the same email I emailed previously. Followed up in March, never got a reply.

We were attracted to the Chase/Aeroplan card late last year by the travel rewards. We had not heard of Aeroplan before but felt reassured by the association with Chase as card operator. We have used the card almost exclusively, spending several thousand dollars a month. In December, we were told because we were outside Canada, Aeroplan needed documents to confirm our identity and residence. I emailed those to the address specified. Aeroplan said our travel credits could not be accessed until our ID documents were approved. But it would take 5-6 months to complete.

Aeroplan used to be a great rewards program but ever since they “improved” it last year; it sucks. Gone are the days when you could get a long haul anywhere in North America for 25,000 points, now you’re lucky to get a short haul flight for 60,000 points, and even then, the “taxes and fees” will be more than if you bought the ticket outright from another airline. Nice job sir Canada (you took something great and destroyed it). 0/10. Don’t waste your money, you can buy tickets cheaper on competitor airlines than what a “free” flight will cost you with Aeroplan. It’s a total scam now.

Aeroplan was aero fail. Logged in to redeem our points. The first two transactions deducted points and for over a week say pending. The third locked the account and not one rep can help us. Been bounced back and forth between departments with each person promising the account is unlocked and the e store staff can place the order for us. Nope store is very rude and say wait for 10 business days. Then the sale is over. Too bad they say! Still 10 days later the account is still frozen. So frustrating and the call back feature never calls you back.

I called Aeroplan as I had to correct the name on my card. I waited and am still waiting on hold for 1 hr and a half listening to this awful music running on a loop. It is incredibly difficult to reach a live customer service representative.

I have been calling 1-800-361-5373 for 2.5hrs. I want them to send me a new card as my card is lost. I can't get a human on the phone. They keep bringing me to a department and then saying, "The call volumes are too high. Can't connect you." That is ridiculous. This is the worst service I have ever experienced. You can never get these guys on the phone. They transferred everything to an automatic system that does not work and sends you back to the website. They are beyond horrible.... Almost just want to cancel everything.... They Absolute suck!

My Aeroplan acct was frozen for x reason. I opened the acct in 11 of '22 and only made 2 transactions since, 1 at opening, I transferred 154700 points from Chase, and in August I transferred 2000 points from Amex. None of the above violates any of your terms and conditions.

I tried to book an Air Canada flight using my Aeroplan Account. When I tried to log in, it said my account was deactivated and I needed to call the helpline. There were no other options to get help, no email options, no live chat, nothing. I called the helpline every day for 9 days until I was finally able to get through. Each time I called it said they were too busy with calls and I needed to call back at a different time. Finally after 9 days I managed to get through and ask for a call back. I got the call back 4 hours later. I told the customer service person my account was deactivated. She said it's a new security feature because they flag suspicious looking accounts. She said I needed to email a utility bill to a certain email address to prove my address.

Aeroplan offered promo that if you bought 100,000 points for $3955 (includes HST) they would double your points to 200,000. Sounds great, right? Wrong! Even with the 2 for 1 deal their points redemption is 33% more expensive than purchasing tickets for cash. Example: Flight to Fort Lauderdale quoted at $558, while points equivalent was $742 (32,000 points @ $633 purchase price + $109 cash) a 33% premium! Even the low season, low days or redeye flights Aeroplan recommended still cost 33% more via points than cash. The Aeroplan agent said I purchased them so might as well use them. YEAH, AT A $1,000 LOSS! HUGE LOSS IF YOU DIDN'T GET 2:1 DEAL!

Signed up for an Aeroplan credit card late July 2023. They promoted large bonuses for points for new accounts. My account was closed 2 weeks after I signed up. The account was closed suddenly and without reason. Phone support cannot answer any questions and are completely useless. While an account is frozen you gain absolutely 0 points. It's a ** scam and needs to be avoided at all costs.

Aeroplan is the absolute WORST rewards program. Every single time I have tried to redeem pts, they put a lock on my account. Despite having entered my password on their redemption site, entering an emailed code (2-step verification), they still claim Air Canada has put a hold on redemptions. NOTE: they do this when they offer a "deal" on reduced points needed for rewards. To clear the hold, they need 10 business days...so the redemption "deal" period is passed.

Last June 2023, I needed to use Aeroplan points to book a flight Ottawa (YOW) to Geneva, Switzerland. The airfares were high at the time of booking so decided to use points. They charged about 400,000 points because it was already May at the time of booking - about a month and half before the trip. In addition, one cannot get a human to speak with in Customer Service or one must wait on hold for hours. Due to the points they are charging and due to costs, I will be going to Europe via Air France from now on.

After many tries trying to book a ticket with the Aeroplan points tried calling customer service. On hold for more than 2 hours. In the meantime definitely lost out on booking the flight ticket as they are not available now.