Aeroplan Reviews

Don't bother with this at all! It's a scam, and one of the worst rewarding loyalty programs I have ever experienced, worse than Airmiles, which is saying a lot because that program is pretty bad too! Become a member of another flight reward system and never bother with this scammy, dishonest, worthless Aeroplan "rewards"!

4 Hour + wait time on phone. The shortest time I waited was 2 hours. They bounce you around other departments, which you then have to wait an additional 2-4 hours. If the line disconnects, No has the courtesy to call you back after the 4 hour wait. They are rude and condescending and then accidentally hang up the phone.

Be very careful, this company lacks logic and customer service. I wanted to purchase a flight to Germany for $1,688CAD. When I saw there was an Aeroplan point purchase for 50% off the points I read into it, and for $1,000 you could get $2,000 worth of points - that gives you 60,000 points. I thought it was fantastic, because I'd save $688 for my flight.

I am completely unable to spend any points, which sort of makes the whole system useless. The helpline never assists me in any way and they keep bouncing me between various departments before disconnecting me without reason. You also cannot transfer your points out of Aeroplan so I'd avoid it at all costs.

Aeroplan is a joke. I've been on hold with them now for FOUR hours! I came here to see if anyone else has had this experience and yes, it seems to be the norm with Aeroplan. I flew to Italy and back with Air Canada a while back and noticed I hadn't gotten my Aeroplan points. I spent an hour online trying to work on this to be told that I hadn't actually taken the trip! Now I'm on hold, four hours plus and waiting. Aeroplan is a piece of garbage as everyone seems to be saying.

We have flown two long haul flights without receiving all points from Aeroplan. Vancouver to Istanbul return and Vancouver to Auckland return. Aeroplan stated not all economy flights are eligible for points even though we paid full price for our tickets. Aeroplan by not rewarding travel points is a cheating passengers. I will not fly any Star Alliance airline in the future.

I’ve been trying to get hold of someone as it seems my card number is linked to someone else’s email now. (I’ve had my card with the same number for 20 years, and use it to collect points). I’m either put on hold for 2 hours then cut off, or told no one is available, try later. I don’t even get the option to have a callback. They need more staff and more lines.

I have been an Aeroplan customer for over 25 years. It used to have value, but the value of a point has diminished so much it is no longer worth even trying to collect them. One example, a family flight to Mexico and back, almost all my 350K points PLUS over $4300 cash....huh? I used to fly to Mexico for 25,000 points, 100,000 for the whole family, and all I paid was the tax. Now I am spending all my points, and paying additional cash that almost matches a full cash fare from a competitor. Time to move on. This program has lost ALL its value and I will be looking elsewhere to build and claim points.

Made an purchase thru estore shopping and never received points. Submitted a missing points request in six weeks after purchase and no response ever after. Tried to call and waited for two and a half hour and still not connected to an agent.

I have attempted with two different cards, over three months, and with 2 different web browsers and e-mails, to sign up for their plan, and I continue to get error messages saying "Oops, something went wrong". In trying to contact them for this issue, it does not come up as a possible option during their many menu options to choose from. PLUS, the online chat help states up front that you don't get to chat with a live person!! So, is it really chat? NO! Seems I will try to never fly Air Canada again, as this is their main plan for flyer miles, and if I can't collect, why use them?

The online system does not work thus you cannot redeem your points. They will not answer the phone. They ask for feedback but will never get back to you. I'm not kidding. Use another carrier and points card as these guys and gals just don't care.

Every time I call Aeroplan I’m on hold for well over an hour. They do not provide a callback option and they don’t give you a wait time estimate.

On May 8th, 2022...I purchased 4 cards worth 500.00 each to purchase a gazebo and make a great Father's Day. BUT, it was ruined because the cards were mailed in 4 separate envelopes and one was somebody else's card worth 50.00...meaning the other person got a great deal of 450.00 more to spend! I phoned Aeroplan and they said I had to send pictures to prove it, which I did.

I try to call Jun 16 th 2022 5pm Aeroplan call centre, it’s keep me 63 minutes hold still not answer. I think they closed. Is the worst call centre experience in my life. Any one want fun? Call them aeroplan call centre.

I had bought Air Canada Ticket Vancouver to Mumbai and return back to Vancouver for about $2200, unfortunately, I had to cancel those ones. For cancelation, there was a penalty and charges of about $300 so I was entitled to get $1,900 whereas they were offering 132,509 Aeroplan points, so I bought those points. I am looking at the offers and even Air Canada Tickets for the last 4 months and what I see is that those 132,509 points hardly fetch 60% of the worth of what I invested. It would have been a wise decision if I would have taken a cash refund from Air Canada after paying the penalty etc. then also I would have been in a profit. NOT RECOMMENDABLE AT ALL.

I have been a member of Aeroplan for about 20 years but will definitely cease my relationship. Unable to change my return flight even if I bought my plane ticket with flexible date option. No one to answer the phone, the website direct you to Air Canada but Air Canada system are incompatible with Aeroplan's booking system.

I was a frequent flyer with Aeroplan before COVID. I used to encourage friends and family to use this product. With the changes to Aeroplan and now that COVID restrictions are easing, I am looking at international flights. I have flown locally and noticed the substantially higher points (about 300%) for booking and when I looked at international flights, using different destinations, it's a case where if I fly Business Class for 2 people, (YEG to Athens) for one of the destinations, it went up from 160,000 (sometimes less) points before to now over 500,000 points!! I have more than enough points accumulated but this is ridiculous/robbery!

Over 100k points of mine expired because Aeroplan missed a transaction back in May 2020. I specifically purchased Banana Republic clothing to ensure my points did not expire and can prove that with invoices and bank statements yet Aeroplan says they refuse to look into it because it happened over a year ago. They forgot that it's been a pandemic the last year and people are not allowed to fly hence why I never checked my account, just assumed I received the points and had another 18 months buffer time. Wrong. The supervisor named Tara in MTL said it's likely an issue with Aeroplan's software but there's nothing that can be done now. After 20 years of being a loyal customer this is how they treat me. I'll be selling all my stock and won't give this company another $, I suggest everyone else does the same.

I have been collecting and redeeming points for many years and right now my balance is 523,000 pts. I thought we could use them for some great trips in retirement but now with Covid we are quite reluctant to hop on a plane and go traveling to foreign lands. So I thought maybe we could use some up redeeming for an Amazon e-gift card. Should be pretty simple right. Wrong!

Aeroplan had a good program until the recent change. They said it was new and improved with a better system and more choices. A one way flight example would be Toronto to Calgary was 15000 points. Now the same flight is 35000. Even the rep said he’s had nothing but complaints and the plan is far worse. I do not recommend this reward plan. It is not worth it.

I recently purchased a new Samsung Galaxy A21 mobile but I received a open box mobile. I raised a complaint and following-up for more than a month but no resolution yet. Aeroplan eStore customer support team is not responsive and they simply said it is Vendor's mistake. I provided all the screenshots and proof for the open box mobile and I lost $300 in estore store. I won't suggest Aeroplan estore in future as I had very bad experience.

I have redeemed my Aeroplan point on 4th Dec 2021, until now the item was not delivered (17th Feb 2021). I called Aeroplan customer care to follow up weekly since 14th Jan 2021 and submitted my case online 4 times. Every time I called the same answer they gave me: they are still investigating, the vendor did not provide me with the status of my order. They can not refund my AEROPLAN point and they can not re-send my gift card either. They suggest that I will wait indefinitely for the answers. Spoken to 2 supervisors and said the same things.

The Aeroplan gift card redemption program is proving to be a failure. 2 of 4 cards redeemed over the last year were never delivered. The other two were delivered a couple of months after ordering. As to the lost cards you have to pester Aeroplan for the recovery of the redeemed points. This has required several follow ups. Is anyone actually running this program. I will not order any gift cards again.

Just had a horrible experience with Air Canada/Aeroplan customer service. They were very rude and aggressive and kept repeating their rules about luggage charges. They Claim even that they are owned by Air Canada, they have nothing to do with charges. I called them to discuss and understand the charges and headaches experienced with their partner airlines but they don’t want to help or hear about it. Keep blaming other Airlines. Called the other airlines directly but they blamed on AirCanada because it is AirCanada ticket. They said if the ticket was purchased through them it would have included 2 pieces of luggage on international flights but since the ticket was through Air Canada, they can’t help.

First of all, the website is not reliable. I was trying to convert my Aeroplan points into e-Gift Cards in time for the post-Xmas sales. However, all day on December 22nd the e-Store website was down. Then, when I could finally get online December 23rd to make my transaction, I found on December 26th that Aeroplan had cancelled the e-Gift Cards on me, without immediately returning the points. Now, as of December 28th, it will be too late to purchase alternative e-Gift Cards (with the 24-72 hour lag) in time to take advantage of the sales, meaning the price on the items I had in mind will go up. What a waste on something that should be so simple. Plus, all the time and frustration involved!!!

I´ve been collecting miles through this horrible AEROPLAN, after many unlucky attempts of booking a flight I decided to claim my miles through a rewards card. I never received the card and after I call customer service they tell me the miles nor the card can be refunded, so pretty much I have lost all the miles collected over the past 5 years. I should've read the reviews before enrolling with this program. Hope others don't fall into the same mistake.

Annually Aeroplan runs this promo but this year's was a real scam that many at Aeroplan admitted they had many issues with. Buy points and get a 110/90/65% bonus of points. I made a purchase of points and received the bonus points expected. However I did not receive the tier level upgrade promised for the promotion because of some "fine print" that wasn't obvious to many! The promo list buy points and receive bonus points and get a "status level" upgrade. It goes on to say take the points bought plus the bonus and divide by 50% and for instance get a 25K status if that formula equals 25,000 points. It then goes on to say or buy 250,000 points and get a one level upgrade to a max level of 75K.

We had collected the points over years my husband and I and every time we called there was a excuse for a flight, finally with the covid we did not update the cards as shopping was not on our mind but in July this year was a year since the activity. No warning had been sent out that the points are about to expire. We went on lone to find out when it will to find out my husband's 40.000 points went to 0 and my almost 35.000 to zero. Save your self a hassle and get a card that gives back. There are many. Stay away from this one!!!

Did transfer all my points after got email. Say 65% more and after transfer find out it not the case, did call a day after and ask to reverse it and the manager just ignore and say it my fault. Be careful with any Email you get from them. Big disappointment. Will never do anything more with Aeroplan.

I have never in the many years I have been involved with Aeroplan had a good experience with anything aeroplan. They would NOT survive and should not survive because of their disrespect to their patrons. I am unable to contact them by phone..the wait periods are unbelievably long....I have been told it is because I do not have a platinum or a silver or whatever is for the rich people....so we plain Janes are put on hold....for hours at times. I am unable to update my information as I can't get beyond the basic information....and today they are having technical problems. I think that my points have become worthless in spite of my desperate attempts to contact them. I simply dread trying to make contact with them because it is so frustrating and time consuming....like My time is the least of their worries. I honestly think TD Bank should be ashamed to be even remotely attached to them. They are simply not accountable!!!!

I have been building reward points for years now and looking forward to the day to cash them in. In trying to find out how many points I accumulated over many years I discovered that they expire every year. Then I remembered how I struggled years ago to see how your reward system worked but got frustrated by how difficult it was to find a simple answer. Your phones are always busy, I don't have a lot of time to phone back after waiting to speak to someone and then get told to phone back after the call getting disconnected. I wanted answers as to why I lost all my points in every year accept this current one. I never got a notification that I was going to lose all my points by a certain date, it's not what I signed up for?

I have contacted customer service many times and confirmed with them about my flight getting canceled due to Covid-19. They approved canceling and said they will refund my points and air tax which was 205$. I also paid 85$ extra to cancel my flight but they refunded 89$. When I tried to call them back they are no longer serving on the phone. The expected refund: 205$+85$. The refund: 89$. They either don't know math or ripping customer intuitionally since they know people get busy or may forget to call back.

My bad experiences with Aeroplan and AirCanada predate the recent acquisition and are too numerous to enumerate, but missing credits are common, denial of credits as AC says it is Aeroplan's fault and vice versa, failure to respond to credit requests including 2 follow ups, and lack of product in spite of booking well in advance - often reasonable connecting flights are not available, period, are some of the problems. Current issues are missing credits - have tried on-line multiple times and have tried phone (priority number).

I've been trying to book a trip with my points now for several days calling the 1-800 number and being on hold for hours with no response. There is nowhere to email them on their website and I am at odds on what to do or get some action?

Booked flights back in August of 2019. December brought many changes to our trip. Big mix up that first call to centre had few options. Called back next day and was grateful to find Sylvie who did above and beyond to make sure our trip was fully completed. She was amazing. Did not get off phone until every last detail was finalized. Thank you Sylvie. We have travelled many times with Aeroplan and will continue to do so. Thank you.

Call Aeroplan’s 800 number for the last two weeks. On hold for over 1 hours each time. Phone goes dead. No was to cancel a ticket. Tried online, uploaded my reservation and clicked on “cancel”. Up pops “file not found“. No way to speak to anyone. No one will help. I will lose 75000 points and money. Starting to use our Avion cards today. Only hear good things about that company. Will never use Aeroplan again. I do not recommend them for anything. You will never be able to speak to an agent EVER!!!!

Recently traveled twice (Nov & then in Jan) on Air Canada and was only credited with Aeroplan points for 1 leg of each trip. I submitted my request online and received a reply that the type of ticket I booked for was not eligible. So my question is why was I credited for the departing leg only. I have been trying to call them several times. The wait is sooooo long, tried different time, got a recorded message (from their president) that the wait was long and to call back later. Then the system hangs up. This is very poor service. I do not mind writing them an email but there is no such option online. Really fed up with Aeroplan.

The company does not have a good system to recover passwords. I am trying to do that for 3 weeks and it is completely impossible. The system does not work and the help center or customer service completely useless. I will lose my miles because I cannot access my account anymore.

What a rip off! In December I had over 100000 miles in my account and now I have 0. This is not fair. Nobody answers phones or emails. On hold for hours at a time. Is anyone aware of a class action lawsuit?

Well, there is nothing good to say about the purchase of Aeroplan by Air Canada to say the least. I have also experienced incompetent service from the "new" Aeroplan staff. I have been a member for over 30 years, I transfer about a million points a year and I can say that I am also cancelling my credit cards that are based on Aeroplan. Their technology is a disaster now, which worked very well for years and years in general for a reward system. I generally fly a few times a month on points and in 10 years never had these types of issues. I'm also a Diamond member which usually has one to a representative in less than 3 minutes with a generally good attitude, yesterday I waited 3 hours, 5 minutes 42 seconds before I was bored of watching the tv and paint dry.