Aeroplan Reviews

At one time, it was possible to transfer your points painlessly and at no cost to your spouse and children. We had a great flight in Bus Class to Europe in 1995 all on points! Now, along with the taxes and fees the cost to transfer 25,000 points to my wife for a cross continental flight is almost equal to a regularly priced ticket! Why bother with these guys. Over 300,000 points or miles in my account that basically have zero value! Aeroplan is almost irrelevant now.

I have flown with these guy 4 times in the last 8 months and received zero credit in my Aeroplan account. I have always ensured the Aeroplan account number was entered correctly when making the reservation. The account is active as they deleted points that were 12 months old. They are good at doing that on time. Tried to call into their call center but cannot even get into the queue to wait. Message just says they are too busy and call back later. Waste of time trying to use this program. United Airlines MUCH better... Good bye Aeroplan and Air Canada.

It is impossible to ever get in touch with anyone. The point system is an absolute scam. I often wait up to two hours to speak to a representative who is always unhelpful. It is so user unfriendly to book any flights. The taxes on the flights are significantly higher than if I book directly with the airline. It truly is a scam and I often give up on even using my points since it is such an arduous process!!!

Sat on the phone for over an hour and a half. Took forever, got fed up and also went on the website and it was confusing and unhelpful. I kept getting redirected and that I already was a member but I had no password and tried to create one it wouldn't let me. Just a nightmare for one damn question. What a gong show!

You can't never ever get hold of a human being on customer contact service centre. You have to wait at least 1 hour to get hold of them... Seriously what kind of business in the world puts their customer on hold more than a hour? I'm not even sure if your phone would lasts before you can talk to an agent before this contact centre. Besides the horrible customer service, they came up with a lot of BS regulations and rules so you can suck and penalizes every penny you have through them. For God's sake, avoid this company AT ALL COST.

You will experience the worst service. There is no online support. Good luck getting through to someone that can help. Worst company ever. Complete waste of money.

This is the first time I ever felt like writing a negative review about any company, simply because Air Canada's Aeroplan customer service was so horrible. First of all, their phone number is not toll free, which itself is unbelievable in today's world. Then, in order to speak with a human being, you have to wait on hold. Well, I waited for 90 minutes and nobody ever came online. As I was calling via Skype from abroad, all those phone expenses were a total waste. Still in utter disbelief that such a big company can have such poor service. Obviously they don't want to talk with their customers. Avoid Aeroplan customer service at all costs...

I wanted to buy a round trip for a friend visiting us from Calgary in July 2016. I went on the Air Canada web site and saw that there were a number of reasonably-timed departures for both ends of the trip and decided (after speaking to my friend) that an 11:30 a.m. flight from Calgary and a 3:25 p.m. return flight from Victoria would work well. The cost was $394 return, all-in. Of course, I could not book directly from the Air Canada site using my Aeroplan points (that would make far too much sense). Instead I had to go to the Aeroplan site and login, then start looking for flights.

TD was quick to push the Aeroplan TD Visa so we could get a 30,000 point signing bonus which we were assured was good for a flight to Edmonton where we planned to go this July. I have tried to book a flight from London to Edmonton return with Aeroplan which would cost us all of our points (31,711) PLUS $957.04. The dates we wanted were not available, with 2 stops each way, long stopover times and having to leave Edmonton to come home at 1:00 in the morning. It was all that was offered. I did the same booking with Westjet and Air Canada and both cost around $1076.00 with no points. One stop and we picked the times we wanted. Air Canada and TD should be ashamed to be affiliated with Aeroplan.

I traveled from Edmonton to Toronto on March 03, 2016 with my wife and toddler. I used Aeroplan miles to book the tickets well in advance. When we reached the Air Canada counter, they informed us that Aeroplan never issued a ticket for my wife. I tried to get a hold of Aeroplan but I was put on hold for 50 mins. and I was left with no option but to purchase another ticket at the counter which costed me $517.78 for one way. As soon as I reached Toronto, I tried to give Aeroplan a call again but their office was close. I made my next call on March 21 to finally get a hold of them and the agent opened a ticket for me but did not confirm if I will get my refund back. On April 26, I called again to ask the status of my request and they said someone will get back to me.

I am trying to book a flight in business class that is 3 months out. There are two beefs I have: 1) They call a flight business if one leg is in business class. Even if that is just to Edmonton and then on to a European destination. This is not only deceitful but ends up costing the customer much more in points. 2) I have looked to every destination in Europe - London, Amsterdam, Frankfurt - and there are no direct flights. Not in any date I put in. That seems to be a setup in my view.

I am a loyal Aeroplan member who has repeatedly been subjected to extreme rudeness, long customer wait times, often resulting in no resolution or assistance from Aeroplan. I along with a friend booked online for our kid's graduation and realized we made a mistake on the date immediately following the booking. We both got on the phone at the same time. The response time was over an hour and a half, she was able to make a change with her rep, but I was not. Same company, same policies, but different outcomes, even following up with a supervisor, or one who claimed to be one by the name of Russell **, who claimed he was from the Montreal head office. I have a telephone recording of this individual.

Tried to book flights to Italy on this dreadful Aeroplan website but of course when it came time to click on the BOOK button, nothing happened. When I finally got through to an agent on the phone she tried to charge me an extra $25.00 even after telling me several other people had to phone that day because they had the same problem I did. Then she could not see the flight I was trying to book. We finally booked one way with the help of the agent next to her. By this time I had spent two hours on this. While trying to book a return flight I found out that Aeroplan agents can in fact see lots of flights (eg. through Geneva) that do not show up on the website. MORE AEROPLAN LIES. Using points to pay for taxes and fees cost over 80,000 points. WHAT A RIPOFF.

After one year I close my visa they tell me never expire time for collect my point. It is no TRUE??? Big lies, I lost 80, 783 miles. THANKS a lot visa Aeroplan. Customer service very rude... Never again.

''Fly round-trip to Europe, earn twice the miles." Won't double the miles - wasn't within the right time frame. The dates were right when we registered for the promotion. Anyone with a earlier copy of the page?

Wow... First online complaint. Wish I would have read BEFORE calling them. 1:49 minutes on hold to be told they can't help with airline miles, said people at Air Canada misinformed me and was rude. They have a 1 star overall rating. I see why. Stay away if possible.

We have been members of Aeroplan for many years. It has always been difficult to book a flight using the Aeroplan program. It has become more and more difficult with the passage of time. We recently dealt with an agent from Aeroplan who gave us a volume of untruthful information and each piece of misinformation ended up costing us money. In an attempt to resolve being lied to we have made several calls to Aeroplan to deal with our particular issue.

At one time, I was a proud member of Aeroplan. In the past 15 years, the product and the service has deteriorated. It is now impossible to book flights, even when checking six or more months in advance. It appears that Aeroplan has a scam going. They provide options, but only if you are willing to use double or triple the number of points that you spend. Meanwhile, if you look directly at the Air Canada site, you can see that thousands of seats are available. My advice to Air Canada is that they should dump Aeroplan (I believe that Air Canada owned Aeroplan at one point, but Aeroplan is now owned by Aimia). Aimia has recently announced that you can now pay for taxes and fees using your Aeroplan points. They give you less than one cent per point. At the same time, they will sell points to you at three cents per point. All of this is for your convenience!! Time to dump Aeroplan.

'Aeroplan miles' are not real miles at all. I signed up with this card to get deals on my flights, as advertised. So far, with over 16,000 miles saved, your flight 'deals' end up costing me more money (an extra $60 on a one-way flight) than if I were to just book my own flights on my own, without using my 'Aeroplan miles'. How is this even possible? How do my 16,000 saved miles equate to a more expensive flight? Keep in mind, it is only 1,800 miles to my destination SO their miles system is fake, not based on anything real at all. This is a scam, plain and simple. I will never use this service again and I urge anyone thinking about signing up to NOT do so, immediately.

I was diagnosed with cancer in 2012 and closed some bank accounts and credit cards. I had earned and used Aeroplan miles over the years, but most of the time when I tried booking there were always blackout dates, and then I would have to just pay for a flight. I tried booking a flight to recuperate after my surgery and was told that my Aeroplan miles balance was zero. I nearly had a heart attack. This ** cancelled all of my miles because I cancelled my visa card. Not one word was mentioned by the representative about losing my miles! You would think that that would have been something important to advise a customer. I had to send in all of my doctor and hospital letters to prove my diagnoses, but in the end they just said, "Sorry, you should have used your miles more often!" I was livid, and still am. I feel cheated once more, and I am sure someone over there is enjoying my miles. Karma will prevail.

I booked a ticket and misspelled a name. I called the Aeroplan contact number within 3 minutes of booking to correct the error. I was charged $90 for a ticket change. This would not be the case if I were to book a flight any other way. It was explained (in a manner of speaking) to me that this is because it is a "rewards" program. Some reward. No complaints taken over the phone, or by email... You have to write a letter. I have done this before without response. It is almost impossible to book a flight (and certainly not possible at the minimum points required), we must book online, and if you make a typing error... $90. I must say I am glad that I have an Avion card which provides much more flexibility for flying and where service actually exists. (Just checked and it is $25 for a ticket change, and I don't think a misspelled name would be called a change). No use accumulating points on Aeroplan.

Aeroplan is a loyalty program that actually does not care about its customers. Air Canada should be ashamed of its relationship with Aeroplan and its strategic partnership with them. The actions and unwillingness to help customers has a direct and negative reflection on Air Canada. As a long standing Air Canada member we have NO choice on our loyalty program. Whenever you need to make a change with Aeroplan, everything is about change fees and or the best line is "Sir, it's your responsibility to read our terms and conditions" or "It's not our fault you made a mistake with booking" or the best line of all, "If you're not happy with our program you can chose another loyalty program." Don't take my word for it. Look online over the past 3 years how many customers have logged complaints about Aeroplan and it's fitting they keep getting voted the worst loyalty program.

At the start of this year, my Aeroplan account listed me as AQM for 50,000 miles. But when I received my package in Feb. 2016, it said I was only 35,000 miles. It was exceptionally difficult to get through to Aeroplan. I easily lost a half day of work just trying to get to the bottom of my issue - and still have not. Finally one agent explained to me that AC had changed its rules and that 50% of my miles had to be with AC itself and not with an AC Partner. Clearly, AC/Aeroplan have added rules to Aeroplan that are not known to its customers, and even to seasoned travel agents who have been working in the industry for decades. It took the AP representative a significant amount of time to find this new condition on their website - and I still cannot find it myself.

Aeroplan is the WORST miles company that I have ever had to deal with. I understand that there policies and procedures to follow but sometimes there nothing wrong to help out a customer. First off, they keep you on hold forever!!! At least 20-30 mins. I was cut off three times. All I asked if they could just change the vehicle to a 7 passenger vehicle. I don't see the harm in that!!! IF I COULD TRANSFER MY AEROPLAN MILES INTO AIR MILES I WOULD! THEY DON'T EVEN DESERVE A STAR.

Stilling point with stupid policy and they offer me if I want to get my point back. I have to pay them ($900 for 87000 point). And unfortunately nobody is out there to take this company to the justice and they do whatever they like. When I called to the customer service they were very rude.

Main problem: The flight listed was not actually available. Unfortunately, we found this out AFTER 240,000 points were transferred into the Aeroplan account from our AMEX rewards program. We called Aeroplan to find out why we were not able to complete the transaction and found ourselves "ON HOLD" for HOURS. This is a problem when you have a quarter of a million dollars worth of points sitting in an account for a flight that doesn't exist and no one available to speak to about it. Beware if transferring points over to this account for a trip that may not even exist. An experience with this rewards program will take you on a ride alright -- just not the one you were hoping for.

I have dealt several times with Aeroplan. I would have preferred to give them a ZERO star, but that option is not available, therefore the 1 star. The only good thing I can say about them is that 3 customer agents out of 10 that I've spoken to this year, were friendly. Average wait time for my call to be answered: 88 mins. If you want to book a direct flight to London for example for the end of the year, you have to use thousands of extra points now with their new system that sometimes forces you away from 'market value' flights. Or risk your life by flying via war-torn countries such as Egypt, Turkey or Warsaw.

I have always used the promotions provided in Aeroplan website for reserving car rentals. What a surprise did I get yesterday when found out that if I used the Avis AWD code which is supposed to provide up to 25% discount of base rate plus (in this particular promotion) 4X miles (total of 1000 miles for my rental), rate was C$31 higher than reserving without the AWD code and with prepaid option. I called Aeroplan for explanation and after a 1:05 hr wait on hold I did get a representative who although a nice guy could not provide an explanation, but was only able to give me the average price if I wanted to buy 1000 miles from them (C$31). So basically I see no advantage of being an Aeroplan status member, and I suggest everyone do not blindly trust in their promotions as I used to do. You may end up paying more than non-members. See the scam?

I called for a simple explanation - I thought. I got an email asking me if I was happy with my "recent" points redemption... Since I had no such redemption in memory, except for one ten weeks earlier, I called to make sure that I didn't have redemptions on my account that I wasn't doing. Waited an hour and two minutes then got told it was a redemption I had done in December... early December, two months earlier. Took long enough to do follow up on the redemption that it provides a new definition of "recent" that I am not familiar with. And then they make a guy wait for an hour for an answer. This is not the first time. The record previous to this for waiting for an answer was 42 minutes.

I was short a few miles for the car rental and decided to transfer my husband's points to my account. There is an innocent looking fee of 0.02 cent/point attached to the transaction. Transferring 21,000 Aeropoints would cost me $402.00!!! So first I would have to pay $402 for the transaction in order to rent a car using up all of my 80,000 points... Hm, if I just rented a car without any points, it would cost me $327.11. Just wondering who came up with such a scam!? By the way, if 0.02 = $402.00, my 21000 points are worth $176,400.00 and then I still have to use 80,000 points to rent a car? What a shame Aeropoints... SCAM, SCAM, SCAM.

1) Flew Air Canada. Flight was 1 & half hour late. We check our flight, couldn't find my connection Cathay Pacific flight. Me & my husband both looked!! Couldn't find it. A guy who was the only counter opened, Air Canada counter, he said he doesn't know!!! He only knows about Air Canada!!! OK No customer server desk but finally found someone knows... but we almost missed the flight! When we are back, gate changed at the last 30 mins, from one gate to another gate was like 10 mins walk!!! Flight delayed again! 2) AEROPLAN, missing mileage page on their site not working! Called - she asked me to use different browser but I already used IE and Chrome. Then she said try later! She can't help me put my mileage. HAVE to do on website! Now you know you will NEVER get your mileage, why use Air Canada??? Go somewhere else! They are a liar!!! Will not use Air Canada again!

Simply put. I ordered a smart TV with my points only to receive a regular TV. The same day I received the incorrect item I contacted Aeroplan. I spoke to a customer service REP name Paul. He was asking a bunch of questions as though not wanting to focus on helping me obtain the correct item. He then told me I made the mistake and ordered the regular TV. I searched for smart tv's so that couldn't be the case. I had no need for a regular TV. I was trying to replace the regular TV I currently have.

I sat on the telephone two nights ago for 3 hours. I was passed from one dept to another and then when they cannot answer you, they hang up on you. You call back and realize it is intentional. There is no quality control and no customer service. I can understand how the agents must feel when everyone calling in has complaints like the ones I have read on this site.

I have been collecting and collecting points for years. I can never seem to use them. I tried to book a flight to New Orleans for a wedding ONE YEAR IN ADVANCE. It was not possible. Well, it was possible, but only through a convoluted circuitous route taking 17-18 hours. The taxes and "fees" alone are more than any other airline. I have tried many times to book something direct, only for it to cost me 40-50% more because there never seems to be availability.

My wife and I are/have booked seats for myself and our two sons, ages 4 and 6, at the time of travel through our Aeroplan rewards program. We booked a seat for myself and one of our sons through their website and we were not charged the UK passenger duty for our son. Since this duty was abolished in May 2015, for kids under 12 everything was in order. They even have it on their website a selection drop down for kids between 2 and 11. However, since we were booking a third seat for another child under a different Aeroplan account and their website doesn't allow for a person to book for a child, we had to call in the third booking.

I started out in 1993 joining Aeroplan and enjoyed it for the first years, holding the CIBC Aeroplan Visa Card was able to use the points. I started traveling a lot in 2002 and still do to this day. The rewards program is absolutely useless. Large points for flights and taxes and fees are about 1/2 of a normal ticket anyways. Then there is the routing. WOW!!! The longest durations or the most points ever to get to/from. This past year since December 1st, 2014 to December 1st, 2015 I flew 38 flights for close to 100,000 miles.

On October 20th I booked one paid ticket for myself on Air Canada to PRG from YYZ and a return from BUD, plus an identical ticket on Aeroplan for my wife. The taxes, fees and charges on my ticket was C$96.67 and the "Total Airport Taxes, Fees and Surcharges" on the "free" ticket was C$542.66 (more than half of the total paid ticket)!!! When I called Aeroplan I purposely asked what I was required to pay and they said, "Only the taxes sir." When I told them what the REAL taxes were, I was rudely told, "That is the charge."

I called the Aeroplan dept on Dec 5, 2015 to book a ticket for Vancouver to travel on April 5, 2016. The agent told me the price plus airport taxes but never told me there is a fee to book my trip over the phone. I think if I knew there was a fee to do think I would of booked the ticket over the phone. Please Aeroplan do you think people that you are charging this fee should know about before you finish booking... When I called Aeroplan back to tell them that the agent did not tell me about this fee, you know what she answered me - it was up to me to ask the agent what is this **. Please for the future please do not su.... up people tell them about this fee without the customer asking. This is a scam... The fee was in my case $34.49.

When refunding my hard earned Aeroplan points online for a flight for my daughter I mistakenly entered her departing flight as her destination and booked it. When I phoned immediately to make the change their lines were busy so I requested a call back. The call back was at 11:30pm 2 hours later. I was informed THEY WOULD NOT MAKE ANY CHANGES WITHOUT CHARGING A 90$ PENALTY??? I told them this is POOR business because every other airline and 3rd party broker makes changes for free for online errors if you phone in right away. The lady was extremely rude and told me that I also made a similar error last year. Why do customers have to put up with this???? I will set up a website called AEROPLAN reviews and ripoffs if you want to google it.

I am an AC Million Miler AND Super Elite and can't get service issues resolved! Until about a year ago, Aeroplan was no better, nor worse, than most programs. The separation into a for-profit business from Air Canada was the beginning of the rot. But in the past year, they have become, literally, a scamming business. As other reviewers say, they avoid contact, you can rarely speak with people, they have no ability to answer questions, etc, etc. In the past 2 months, they have failed to credit miles on four occasions - still outstanding, blaming the airlines. On one, AC rebooked my wife and I on a Business ticket (after they made us miss a connection in HKG because of 6-hour delay), then claimed the UA flight to SIN we were put on had 'no trace of our travel' - even after sending them the boarding passes!

On a recent return flight booked on Aeroplan points, for the 22-minute last leg between Vancouver and Comox I had the following options: more than eight and a half DAYS layover in Vancouver; redeem additional points for this 22-minute flight; pay additional $90 + tax for this leg to be used within a year. Today I tried to book a flight between Vancouver and Toronto two months in advance. Nothing available for many on either side of my given dates. Aeroplan is just a scam and totally useless. Today I signed up for the Aventura card: 15,000 bonus point and first year's $120 fee waived...

Aeroplan has been in business for well over 20 years. I've been with Aeroplan for 10 years so far and I've never seen any real updates or maintenance on any of their products. Their phone-in customer service has always been the worst experience I've ever had. Their website is always slow and sometimes randomly glitches when I try to check out other products or go to their online retailers page. Also sometimes when I shop on their page it does not record that I have shopped through Aeroplan so I do not receive my points. I just don't get it. How could you possibly be so failtastic when you've had soooo long to improve everything. I understand that this is not a service that most consumers NEED to travel but more of an extra perk. But why even offer it at all when customers only become frustrated and irritated? This is 2015 Aeroplan. Get your ** together.

I have been receiving Aeroplan mail addressed to the previous owner of my house for a year and a half. I do not open the mail as I believe it is illegal for me to do so. I called the "contact us" number to let them know and was told there was nothing that could be done about it. Since I was not the account holder, the address information on that account could not be changed. I asked to speak to a supervisor and was told there wasn't a supervisor! The Aeroplan envelope has no return address on it, so it can't be marked "return to the sender". I also tried to email them but the only email address I could find was to a sales office and even though the email I sent asked them to forward my email to the correct department if it was not this one, all I got back was a "nothing to do with us". The personnel of this company are extremely unhelpful and absolutely cannot think for themselves in order to actually assist people.

With flexible dates, I've never had too much of an issue booking return business flights using Aeroplan. They introduced "market fare" options for more flights, and I didn't think much of it as I was still able to get regular fare flights without too much issue. I can see now it was essentially a complex system implemented just to drastically increase the points cost for flights. Now, even looking a year in advance at flights to LA or Vancouver, the 50K level (normal) is unavailable for any direct flights, however for 150K-250K+ miles several direct flights are available. It should be illegal to have customers collect points with their purchases (which they make lots of money on) only to so drastically devalue them. Where is consumer protection on this?

Decade+ Elite member, redeemed for two kindles and got one. Let them know this three weeks ago (after phoning and sitting on hold for 45 minutes mind you). They said sure, they will check in with the "back office" and let me know in a couple days. Fair enough. Couple days no call back. I call, wait 30 minutes on hold and am told the same thing. Finally get the person to read about my last call and they suggest I wait another week and they will call me. Wait another week, no call. Call in, 30 minutes on hold, get told the same thing, argue with them to read the notes on my file. Finally they do and say "it's with the back office".

After being a part of Aeroplan for over 30 years and racking up over a million miles, I am getting rid of my card. I am tired of the UNION mentality and the restrictions. I cancelled a flight earlier this year due to a serious injury - Aeroplan gave me 6 months to use the miles (by the way, I spend 60K with them to get these miles). I called in to use the miles today. Although there are several tickets for less than what my reward is worth.. my miles were not worthy of those tickets. The Aeroplan site said 60,000 miles.. but the lady on the phone said that my miles were different - I would have to use 133,000 miles for that ticket. I can't wait to cut my my card and never use it again in my life. Why does anybody carry one of these cards... there are far better options out there?

I also had the same waiting time problem with a phone call. But what company nowadays does not have an email or IM option to contact? So you are forced to call and wait. Not only that, when I finally did get through I was told because I signed up for Aeroplan after my flights I cannot use that mileage even though I landed yesterday. **!

I believe that a boycott of anything Aeroplan, and affiliates, should be undertaken. This company should not even exist. It is a scam. This is the absolute worst membership rewards company on the face of the planet. As I write, I am once again on hold to speak to a customer representative... and I am now 1 hour and 42 minutes on hold in the queue... and counting... and don't let anyone from Aeroplan tell you that they are experiencing higher than normal call volumes, because that is a load of crap.

I tried online to book a flight to Guadalajara Jan 1. The first available was Jan 5. I phoned an agent and, after a more than 3 hour wait, was told by the agent that all flights were already full... 5 months ahead. I asked him if they were blacked out. He told me no... that they don't do that anymore. He told me that "maybe everyone wants to go to Guadalajara". I told him that I doubted that. He said that it would be with United Air. So, online I booked that. However, when I later decided to check on the United Air website, there were lots of available choices on Jan 1. Obviously what the agent told me was just not true. They must black out certain periods. When I tried to phone Aeroplan back and question this, I was told by a machine that there would be a 37 minute wait. I waited on hold for well over an hour and a half and no one spoke to me.

My husband and I are holding reservations with Aeroplan (Air Canada) for a trip in November to China and Japan. I am not even able to reach anyone w/out holding on the phone over 45-1 hour each time, today recording said 2 hours. I cannot change certain things in my confirmed reservation because I cannot get through. Last time that I finally did, the person gave me very different information than anyone had before. I need to make changes and do not know how to reach a real person. This has been the same situation for over 3 months.

We had a trip with three flights and two errors made by Aeroplan. The first error was changing economy to business class without our consent and charging us more for it, and the next was changing the month of our flight, causing us to miss our flight and having to buy last minute tickets. Luckily WestJet had an okay rate and upgraded us to first class (complimentary, because we were so upset).

I have been trying to book a flight with Aeroplan for over 3 years. It is impossible. It doesn't matter how far in advance you try to book there is never anything available. If there is the return flight can only be arranged if you stay at your destination 3-4 weeks. I tried booking a flight for bereavement reasons and they still couldn't get me a flight. I think this whole aeroplan flight rewards is a total rip off. If you go online and check Air Canada flights there are many flights available. Air miles is a better program all together, never any blackout dates and you can book a trip at any time.

Be Careful when you book an Air Canada ticket to Europe with Aeroplan miles - you end up paying more than $600 in fees and taxes but the worst part is you end up traveling with low cost company Air Canada Rouge. Worse than Ryanair!!! Try contacting Aeroplan customer support for any help. If you are lucky enough to reach them you end up talking to a Parrot who only knows the words "There's nothing we can do."

When booking a flight online without using points the taxes are approximately $80.00 per person. When booking same flight through aeroplan using points, the taxes are $155 per person. This is a farce and aeroplan needs to answer why taxes are higher when booking with points.

Have been an Elite Air Canada and top level Aeroplan member for years! Last March, 2015 booked some flights to Asia and they charged me for 3 tickets $3950 dollars in “taxes and fees”... For what? In the past they charged you points and sales taxes. Fees = Fuel, hmmm. They dropped 50% and the airport taxes etc. are not so high, I checked them online. Just tried to book to Asia again... Not worth it... I have hundreds of thousands of points but I am not into getting ripped off. I can buy three tickets with a much better itinerary for $5400 tax in with only 2 stops and decent travel time versus Aeroplan only offering 3 stops and get this one: $3654 in fees and taxes plus 225,000 points! Join another points club because this one is no longer any good... It used to be but no longer. My name is Tucker not sucker.

Having collected air miles w/ Aeroplan but never able to use them due to inability to be able to even BOOK a flight that worked (no availability, the most convoluted way to get somewhere imaginable, longest travel times, you name it), forgot to make some meaningless purchase to keep the 12 month activity going (my personal favorite was the Quaker Oats item you could buy and use the code to keep your account active - I actually had to go FIND the item just to buy it and throw it out after I got the code). In my opinion, if you are a 'normal/casual' flyer, Aeroplan has deteriorated to an online shopping program and is no longer a viable travel miles program. It is frustrating and annoying. At the very least, you should be able to log into your Aeroplan account and click a link that 'refreshes' your account thus keeping it active.

I called 4 and 1/2 months before my trip and tried to book 2 business class tickets to Europe. They said, "Be flexible." So I said, "OK," landing at any airport in Europe, any return routing to Vancouver, and any departure date in the last half of June and returning 4 weeks later. Absolutely nothing. I then asked for any business class seats at any time during June, July or August. Again, nothing. I finally booked 2 economy seats, with stops, and had to pay $850.00 in taxes and fees. Incidentally, the clerks were not very accommodating or friendly. I have been an Aeroplan member for about 30 years but...no more...I am switching.

It is very difficult to redeem rewards. There are typically no flights available or the point price is outrageous. The loyalty program used to be very good but now is no longer worth it.

Aeroplan is using customers as suckers and I am tired of being used as a suck by Aeroplan! To all other Aeroplan subscribers, I say "Dump Aeroplan".

Spent over an hour on hold trying to book a flight on Aeroplan. This is after 7 years as super elite (+100k/year). Eventually paid cash for business class on a non star alliance flight to India.

Worst customer service ever... I've been a plan member for over 13 years, and spent way too much on credit card fees to earn points. Recently had a time out error on a booking that resulted in a 5 hour longer layover. Spent two hours on the phone that day trying to sort it out. Then emailed to find out there is no customer service via email. I called back and call was escalated to someone who argued with me about not calling sooner. Flight options are brutal, tax on flights is higher than most flights you can book on your own, wait times for calling are 45 minutes to one hour, completely lacking any complaint mechanism other than by calling, website is brutal... Done with Aeroplan...

Went through the booking process with Aeroplan 2for1 which took about 45 minutes, phone time included. Proceeded to find a date to fly but every time I gave dates, there were none available. Finally found a date not to our satisfaction and went through the procedure to book, at the end they said that we would have to pay just under 400.00 in taxes and fees. I told her this was criminal and I could buy flights on my own for that amount and proceeded to cancel this waste of time. If it sounds too good to be true, it usually is. Beware of T.D. card promotions!

We complain about the Nigerians and the scams they are perpetrating, but right here on our doorstep, Aeroplan is operating a legal scam. My husband has nearly 86,000 points and I have 31,000. I called Aeroplan to book a ticket to Europe and was told that my husband's ticket would cost approximately $700 and while I didn't have enough points, my ticket would be a little over $900. I asked if we could use the points to be upgraded, but was informed we would have to be travelling on FULL FARE TICKETS.

Made us pay $120.00 extra to book on the phone when we spoke to someone half hour before and quoted us $120.00 less. Woman would not budge and did not care. Taxes upon taxes added on these flights are ridiculous. Been saving our miles for years and still had to pay over $2000.00 for these free flights.

Just tried to book a flight within my own country with a 2 month notice and they could not do it. Just out of curiosity I tried 4 months out and they could get me there but with a stop in every major city. Hahaha. What a rewards plan. TD Bank should be ashamed of putting such a useless rewards program on my credit card. Hehehe hahaha hohoho. Way to go CEO. Do better for your customers losers.

I called Aeroplan to book my flight with the two-for-one deal with my TD visa. My first call, the person said there was no such deal and he gap had the same card and it didn't exist. I looked online with TD and Aeroplan and came to the conclusion it must have expired. After booking the trip with my points, I got a letter from TD saying the offer had been extended. Called Aeroplan and the woman started talking over me and telling me it was impossible that I'd been told that as they had no new staff. I said it had happened so I now had used over 20k points and was not happy about it. She started saying I could never book that flight as it only covered 15k. I started to say I chose that flight as it was more convenient and didn't restrict myself to the 15k as I had been told it wasn't eligible for the free flight. She started arguing with me again not listening and I asked her to please stop and hear my story and then she could argue with me.

It is a painful reality when I discovered that all of my Aeroplan points that I EVER collected in my LIFE has all disappeared due to inactivity. Unfortunately, I was not aware of the policy and did not receive any of their emails notifying me that my points were soon to be expired. Did not give me an option to reinstate. Their policy is flawed, I do not wished to be a part of their loyalty program. This is not how you keep your customers. They should be allow to reinstate the points up to certain time frame, not just cut them off. After spending 10s of thousands of dollars to collect the points all my money and effort wasted.

I gave an order 13th of January for a 50$ Starbucks card. Today on 24th of February I have called them to ask why my card has not arrived in 42 days, representative told me due to the policy I have to wait until 10th of March then I have to fill a form to declare I haven't received it. Then thankfully they will send me a new Starbucks card, I guess it will take about 4 more weeks and I will receive it in 3 months. If I have asked my brother to put a Starbucks card in a bottle and leave to the ocean from Turkey definitely it will arrive Canada faster than this. It is a waste of time.

Sad story of the Aeroplan. Simple math shows for same flights for Business or Economy class one will end up paying more than 50% of the ticket: If I order on Travelocity.ca the flight to Moscow and back it will cost me 1050CAD. On Aeroplan site, same ticket will cost me 75K Aeroplan + Total airport taxes, fees and surcharges (CAD)$671.75.

Aeroplan service exceptional!!!!!! I booked a flight with my points to Fort Lauderdale. A day before my departure, I had to change the departure city. My call was answered promptly, the service person was polite and very helpful. She arranged the change within two minutes. Done. No hassle. I had to pay an extra $2.99 for taxes. That's it. I have been an aeroplan member for many years and have yet to be let down. Thanks for the 5 star service.

I recently booked a flight from Ottawa to the UK using Aeroplan points. Boy was I disappointed. My only other time doing this was about 10 years ago and was quite pleased - they charged me $150 to book return flights to Costa Rica and I had the choice of many flights to take. This time was completely different. I had enough for 1 and 1/2 flights. The full return flight ended up being more than 1/2 the cost of the fare - and, because my partner was flying with me there was only one choice left which meant, we couldn't fly into Leeds - we had to fly to Manchester instead and we had to change planes in Frankfurt! Unbelievable.

I have collected quite a few Aeroplan miles through Air Canada and my TD Visa card. I was looking at trips to Europe and was shocked to find out I would have to pay about $850 to Aeroplan in taxes and surcharges. I looked on Air Canada to see what the taxes should be and found out that Aeroplan charges double for tax and then they add on a $400 surcharge. I found a return flight with Iceland Air for $763 with everything included. It was cheaper to pay for the full ticket than to use Aeroplan.

Purchased a ticket from Cheapoair.ca on Lufthansa thinking that mileage would be collected under Aeroplan. Mileage were denied because ticket was class K. Never knew this as information is not available on Cheapoair.ca website. They said that customers must call the airline to find out the class of ticket being purchased if one wants to collect miles. Lufthansa allows 25% mileage to be collected on Class k but aeroplan rejects this. This is the beginning of a kerfuffle with loyalty points. Beware!!!

Over the years I have been a loyal Air Canada customer and an Aeroplan member. I am an Elite 50K flyer. Since Aeroplan separated for AC, it has become more than useless - it has become an enraging experience. Recently I wanted to use my upgrades - that I EARNED - to travel business class to Paris from Vancouver on a business trip. With the new surcharges on upgrades, it would have cost within $100 of the REGULAR BUSINESS CLASS fare to take a chance on getting the upgrade. What gives? I was outraged. I have changed all my Aeroplan earning options (credit card, etc.) to get AVION points. I still fly Air Canada and Star Alliance when I have to, but I am investigating moving to the Lufthansa loyalty program and booking on Lufthansa flights as an option, as they are much better to their regular customers. I find that being Star Alliance Gold is more useful than being an Aeroplan Elite. Air Canada should be careful about assuming that their loyalty program helps with customer loyalty. I am an ANGRY customer.

Cancelling my plan and trying to use up the points I have left.. Even that seems impossible. I had to use 44,000 points for a trip that should have cost me 25,000. The last three times I have tried to book trips there are no flights available for my destinations. Now, we are not talking remote places. I am just trying to get to Tampa or Washington... Aeroplan, this should be easy and I can't always book three years in advance. You are gone! My husband has Mastercard and has been able to get his last three trips no problem while I end up having to pay like a sucker!!

I needed a flight to Paris and found that on AirCanada (Aeroplan) I needed 85,000 miles + taxes. The taxes are usually between $60-$150) when you redeem miles. So I called American Express where I have my miles and asked them to transfer 85,000 miles to Aeroplan (AmEx is partners with Aeroplan). Then I went to the Aeroplan site and booked the ticket only to find out that when you select it, they change the deal to 83,000 miles + $644 in taxes and fees. Now I can't get my miles back and the Aeroplan supervisor in Montreal was a total jerk and completely useless. Someone should raise a class action lawsuit on these guys. Total Scam!

A few days ago I tried to get a reward for 4 "free" economy tickets to Europe. To my surprise, Aeroplan wanted $875.00 in fees for each ticket and I was forced to take a "milk run" with a couple of connections resulting in 22 hours travel time. The price to buy those tickets for a 8.5 hour direct flight on Air Canada was $1100.00. I called Aeroplan and was told the fees are for taxes and fuel surcharge. Aeroplan's response is disrespectful, an insult to the intelligence of their members. It's completely false to indicate that $875.00 are taxes and fees on a ticket worth $1100.00. I wonder if this is actually legal, they are advertising free trips which is completely false; they should be sued. I am taking my loyalty elsewhere.

Used to be very good. Now useless. Over last three years tried for tickets to India, New Zealand - hopeless. Tried return Ottawa Heathrow. Air Canada ticket was $960 - $710 cost and about $250 tax. Aeroplan invented extra charges. Carrier charge of $400. Ever since Air Canada sold the program it has become worse. I am cancelling my AmEx Aeroplan card and going to Capital One MasterCard as the best travel point card. Check it out at the comparison site for travel point cards for Canada.

Hey -- I am a level 1 Distinction member. This is supposed to give a slightly better reward offer. Yeah, right! This is the result: Two adults, Vancouver to London, return, 4 months in future, flexible dates - 120,000 Aeroplan miles PLUS $1440 CAD. I can actually find flights independently for slightly more than this without using any Aeroplan points. This plan has become a rip off joke!

Aeroplan is getting worst and now a complete rip off. Listed below are the reasons. A R/T business class using Aeroplan points to Europe (such as Paris), will cost an additional Carrier Surcharge of C$ 876 per person. The total airport taxes, fees and surcharges is C$ 1,070.26. If you purchase the ticket (Business Class) with the exact same flights the total taxes, fees and surcharges is C$ 194.26. In other words. Aeroplan wants an additional C$ 876 to subsidize using the points. The C$ 876 is almost the same cost of an economy ticket.

I have recently been using the Market Fare option to get flights. Market Fare gives you a much better selection of flights but you' ll use way more miles to get the flight. The problem I'll have is after I've booked the flight AirCanada changes the flight schedule or has a flight delay and you've already paid the premium amount of miles. The customer should be credited the difference too from Market Fare to the regular fare. I didn't get the premium flight with no or very short stopover so why should they get all my miles? I've contacted Aeroplan and AirCanada many times, they point the finger at each other with no answers.

As an Aeroplan member for over 40 years I am going to leave the plan and find another card. Aeroplan has dramatically changed its program under the disguise of offering a better service (Diamond, distinction, etc). I am not fooled and am disappointed to find that what was once a great reward program has morphed into a below average card.

In my opinion the Aeroplan points program is a total rip off! Example 1: In 2012 I wanted to fly from Toronto to Comox BC. Air Canada will sell me a ticket there but when I try to book the flight using aeroplan points I am told that I can only fly as far as Vancouver then have to purchase another ticket ($350) to get from Vancouver to Comox. They say that Air Canada does not fly to Comox but the Air Canada logo is on the tail of the partner airline that flies to Comox and Air Canada will sell me a regular economy air fare ticket from Toronto to Comox. What gives!!

I have tried booking flights several times, they have so many blackout dates it is impossible to book a flight. I decided to use my miles on merchandise which didn't arrive after a month. I called and was then told it was on backorder, never mentioned when I ordered the product. I am just appalled that they can get away with this crap.

Purchased a ticket with Polish Airlines for a flight to a European Destination via Warsaw. I called the LOT representative to ensure that I had purchased the correct booking code for 100% Aeroplan Miles. LOT offered me an upgrade to their Business Class for the YYZ to WAW leg of the journey. I paid that. On the return flight I was offered an upgrade to Business Class for WAW to YYZ flight. I was given the correct Aeroplan miles for both flights from and to WAW from other European destination point. However, I have been unable to get the approximately 8,500 Aeroplan miles for the two trans-Atlantic flights. I have been told by Aeroplan that there is an issue with their database recognizing the original booking class because I was upgraded. This may impact my ability to retain my Elite Altitude Status for 2015.

My daughter and I each have Aeroplan accounts. Her mileage was insufficient to buy two tickets to Europe return. My account had earned 250,000 miles in the past 17 months. Rather than booking the flights in my account, which would have cost nothing extra, 120,000 miles was transferred to her account and the tickets booked. On the transfer I saw two items, one for $2,400, which I presumed from the description was the value of the transaction and another for about $300 in tax. Although I did not understand why I was paying the tax on something I already owned, and I believed I was only paying the tax, I authorized the credit card payment.

I enrolled to Aeroplan when I moved to Canada several years ago. Of course, my miles expired the first year and when I finally figured out the rules, about 200,000 were gone. Like everybody else, I think they should have notified me that my miles will expire (although the rule for miles expiring is ridiculous). My miles expired only because I was not using my Aeroplan number when booking tickets, which nobody told me I should do. Anyway, I learned the hard way and continued flying and hoping that I will earn enough to qualify for Altitude status. Finally I did, but they keep changing rules about how much qualifying miles you need to have so I always end in the lower tier than I was expecting to be.

My husband and I have been loyal members the Aeroplan program since its inception. We accumulated in his account about 350,000 miles (180,000 remaining) and about 200,000 in my account over that time. We were redeeming the miles with less accumulation in the past 5 years as we have retired. I am making this attempt to reach someone who demonstrates care, appropriate timelines for work completion, and reasonable proposals to customers. On Friday September 12th, my son and his family of two children (infant and 3 year old) were to fly form New Zealand to Canada end point being New Brunswick, Canada for a month long visit. The infant became seriously ill which delayed the entire family who now had to plan to travel in two contingents (Dad and 3 Year old) and Mom and infant once the doctor declared the infant safe to travel. Costs have well exceeded $11,000 now some of which will be reimbursed by their health insurance. Aeroplan miles that were lost (88,500) are not reimbursable.

I simply want to get my Aeroplan number as I have lost my card. I cannot get it through the website because it doesn't allow me to do so. It forces you to call Aeroplan. So I wasted 30 minute holding for an incredibly curt and rude agent who couldn't find my number. They asked for previous addresses and phone numbers which I have no record of...so I mentioned why is it so difficult to get a number and he hung up. What a incredibly stupid service. Clearly Air Canada/Aeroplan do not want people to obtain miles. They cannot even be apologetic about their idiotic behavior.

Points expired and they want more money to reinstate the point than they were worth. Life happens and if you don't use the card of over a year, they take it away; no matter how long you have been collecting they don't care at all about you. Many other reward programs out there that treat you very well, Aeroplan is NOT one of them. TD rewards Infinite Travel (not the Aeroplan one) is one of the BEST. This is also twice they did this to me. There is rewards program that take care of their customers and there are programs that only take care of themselves. Obviously I am not alone on this point.

Not only did Aeroplan Classic bump the prices to use classic fare rewards ($961 to travel from Calgary to Athens PLUS 75,000 Aeroplan rewards when a regular fare to Athens in the same period is $1050 taxes included) but you cannot find any market fare rewards to get there. I'm going to close my Aeroplan credit cards and focus solely on Air Miles because sadly gouging the customer is the name of the game with Air Canada.

I've been hanging on to my Aeroplan points for quite some time now... never being able to use them for what I need because of blackout periods over certain dates, or the grossly inflated points required for flights (in most cases they do not adhere to their flight/reward schedule). I thought I would try again with a September flight from Calgary to Vancouver (Flight is straight west, hour and 25 minutes). I checked the website far in advance for flight options. The shortest flight option was almost 9 hours, the longest option being 13 hours. I would seriously have to fly north to Edmonton for a 7-hour layover. I thought this was some sort of mistake... I tried to call them but the wait time was over an hour. No thanks. There is no email address to contact. Calling Air Canada doesn't help because they'll just transfer you back to Aeroplan. Aeroplan is the most useless rewards program ever.

Aeroplan advertises no booking fees if booking travel online BUT when you book, there is an all encompassing "fees" line that is at least a third of the cash total price (including fees, taxes, etc.) if you book the SAME flights direct through Air Canada. My booking for two tickets from Vancouver to Montreal return showed fees from Aeroplan of $305.80. The same journey direct with Air Canada shows fees of $173.80. And if you call Aeroplan for an explanation, you get a short, curt and, in my case, arrogant & rude statement that it is not Aeroplan, but the Airlines that set the fees At the risk of being libelous, the Aeroplan program is a giant big ripoff!

I booked my family on a Vancouver-Sydney-Auckland and reverse vacation using Aeroplan points. The Sydney-Auckland leg had only "First Class" seats available, which we took. Points deducted from our account for the Air Canada flights making up 90 percent of the total distance booked were for "First Class" though we flew economy. The short-leg Air New Zealand flight was no more First Class than a Westjet trip to Calgary -- the ANZ flight was all coach.

I tried to use my Aeroplan miles to book business class from Vancouver to Honolulu. There were no non-stop flights available even though Air Canada does have them at 6 hours flight time. The only flights available were ones with a stopover at 10 1/5 hours to 17 hours and only the short leg was business class. The longer part was economy but the miles required was if it was all business class, 160,000 miles. They have what they call "Market Fare" flights that were direct, but then the miles required was 346,800. This is complete crap.

This is what was delivered to my email address:

I had to fly from Seoul, Korea to Saint John, N.B. during that terrible ice storm in December. Several flights were delayed or cancelled, which was understandable given the circumstances. When I finally did get on a flight from Toronto to New Brunswick (after nearly a full day of waiting), it was just bare. I was the last person on standby to get through, and the Air Canada agent told me I had to "rush" if I wanted to catch the plane. And so I did, and only later did I realize that I didn't get credited with my Aeroplan points for that leg, since I wasn't supposed to be on that flight in the first place.

Rec'd glossy brochure from TD Aeroplan. Phoned TD to have all information about myself removed and to not send me any additional advertising. Was advised that TD has no info about me as they did not send brochure. I have NEVER had an account of any kind with TD or its associates. I asked who did send it, someone falsely using TD logo. Told no. Cannot find an email address for TD to request removal of all personal info. Told TD does not have info so cannot remove it. I cancelled my CIBC Aeroplan Visa last Sept. (2013) So who is sending out this info? Apparently no one. I too think Aeroplan is a joke that is not funny and I will never deal with it or TD. Thank you of the opportunity to air my thoughts.

I have been an Aeroplan member for 15 years. Over the years, I have had a few flights on points, most of which I have obtained through my Aeroplan Visa card. The flight selection has never been great, but I was usually able to get something that worked with my schedule. However, in the last two years, Aeroplan has deteriorated quite significantly. I tried on three separate occasions to book a flight from Fredericton to Toronto. This is usually a direct flight that takes about 2 hours. On each occasion Aeroplan had no direct flights available. The options given to me were ridiculous (e.g., Flights to Ottawa or Montreal and an overnight stay bringing me in to Toronto the next day). I have had it with Aeroplan. I have cancelled my Aeroplan Visa card and switched to a card that has no annual fee. In my opinion Aeroplan is a scam and I would advise anyone who has an Aeroplan credit card to cancel it. You are paying a big annual fee for nothing since you won't be able to use all those points that you are accumulating.

This is to inform those traveling out of country (Canada, in my case), on Aeroplan points, that getting hold of these people, once abroad, to make changes to your half used flight, (sorry, you can't do that on the web site) can be next to impossible. The country I'm in is Thailand. No 1-800 calls, no operator so no collect calls (does Aeroplan accept collect calls?) and no calling cards. Of course this is out of Aeroplan's control so they just drop the ball at this point. You now dial the 1-514-395-0300 number and wait and wait and wait while the time on your phone drains away at 33 cents/min. They offer the "call you back at your number option" and then tell you it's an invalid number.

Aeroplan wiped out all my points because I supposedly had no activity in the last calendar year. This was shocking to me because I had two flights in December, two flights in March, and a retail transaction in the summer. I was told by a customer service rep at Aeroplan that sometimes transactions don't register (Sometimes!) and that it is up to the customer to verify that all transactions have gone through. On top of that, there is a very narrow window of 6 months in which to notify Aeroplan. From my perspective, this means that I cannot put my faith in the links between Aeroplan and Air Canada's booking system.

With the new Aeroplan rules if you want to upgrade from economy to business, you can't do with it with the lower fares. So... pay more for your economy seat in the "chance" you might get your upgrade. Who would do that? Also, at 35K you get access to domestic lounges but not international. Thanks very much!... All my travel on AC in the past 2 years has been international... London, Frankfurt, Sydney Aus... sorry sir! Finally...for now....at 35K you can use the priority lines, but they will not priority tag your bag... That's logical.

When TD bought some Aeroplan accounts, I was hoping that mine was one of them but it was not to be. The only reason I stay with Aeroplan is the ability to accrue double points by using my Visa and Aeroplan card at certain grocery stores, gas stations, hotels, etc. There are other better cards but you must use your credit to get any points at all. I have managed to get quite a few points in the last few years and use them mostly for travel between Vancouver and Toronto. I find that I have to be flexible with my dates & book early enough (at least 3 months I find) to get direct flights at the base miles rate.

As a member for the past 3 years, I believe that Groupe Aeroplan is perhaps one of the worst rewards program in North America. Last year, Groupe Aeroplan Inc. recently changed their terms/conditions that requires all members to have at least one activity within the 12 month period. Should no activity be present, Groupe Aeroplan will have the right to remove all the points in your account without any warning.

Lost all my points. Just checked my emails, no warning emails. Nothing. I was about to get the new TD Infinite Visa that offer 15,000 but with all these bad experiences I don't think I want anything to do with Aeroplan.

I had accumulated enough points with Aeroplan for two tickets anywhere in North America. After trying several times to book flights, without success, I had my points cancelled by the plan. They cited "lack of activity" on my account. Aeroplan then offered to sell the points back to me. Aeroplan is a scam at best.

I tried to book an economy class flight to Toronto for Oct. 24 on my Aeroplan points. but was told no seats were available in economy. I wanted to, however, I could book on that date in Premium Economy. Premium Economy, according to the promotional material I had received, was a new class midway between Business and Regular Economy with all sorts of very attractive perks: priority check in, boarding, more room, etc. It cost a lot more points, 36,000 rather than 15,000, but I am elderly and arthritic and I thought it worth the extra points.

I am so disgusted with Aeroplan points that I have vowed never to collect or patronize the businesses that advertise Aeroplan points again. I have switched all my patronage to businesses instead that offer the Air Miles card instead... Over the years, after considerable consumer spending and collecting of Aeroplan points, I amassed over 60,000 points Aeroplan points. Now during last year when I sold my business, there was a lot of turmoil and activity going on and I had forgotten to use my Aeroplan account within the 1-year frame period. Usually this is not a problem as Aeroplan normally sends me an email warning to use my Aeroplan acct within a certain time frame. But because the email went to my business email address and I had already sold my business, I never got the notice.

I have been gaining points for 10 yrs. Over the past 3 yrs, I have been using my points to fly...but with great difficulty and inconvenience. For example, a flight to London, Ontario should have taken me 1.5 hrs. But with Aeroplan booking, I have an 8-hr day, and 2 stopovers! Not to mention, while Air Canada has removed fuel surcharge, Aeroplan retains it. I recently flew on points to Delhi, India and paid nearly $800 in surcharges, had a 16-hr flight schedule, with 3 stopovers. To top it all off, when you chat with Aeroplan, you're given a BS line, that "Oh no, you're not getting poorer selections than paying customers, it's just limited seats." Well you can hardly get a seat when you want it.

After struggling to accumulate enough points for business class to Europe, I attempted to book a flight. Guess what? No flights available! OK, there was one flight back to Vancouver leaving around midnight, which wouldn't have worked. There was only economy class (sucks) for Vancouver to Europe, but business class was available for the 2nd leg in Europe. For this, they wanted to charge the entire trip as business class. Being useless for my purposes, I will be cancelling my Aeroplan credit card with their expensive yearly fees and check out other loyalty cards, or just use a regular credit card.

I traveled to Chile from Montreal with a connection in Toronto (Dec. 14, 2012) and came back (Jan. 15, 2012). I provided to Aeroplan.com all the info to ask for my miles; however I received a letter saying they are unable to credit my flight to my account because they do not have record of my passenger name submitted. The flight number in the letter is wrong (83), and I provided the information in my boarding pass ticket (93). I tried to ask for my miles on the Aeroplan website but the time to claim for the miles has just expired (six months after the flight). I need my miles back.

My husband and I fell into the charms of Aeroplan and signed up for rewards and secured a Visa that provides Aeroplan points, etc. We live in NL, Canada, and we are good planners and book 10 months in advance of travel. Aeroplan and its partners, i.e., United Airlines, offer awful flights out of NL. UA easily cancels their outbound flights from NL so we would rather not rely on UA to get to our travel destination! All of their round trip options are ridiculous and not even an option for us. I could go on and on but what I am trying to communicate is that Aeroplan is terrible to try and I wish that all Aeroplan cardholders would complain. It seems that Aeroplan is accountable to nobody, not even its cardholders who are at the mercy of Aeroplan!

I have been arguing with Aeroplan and Lot about receiving the points for my flights from my flights to Europe in April of 2013. I have been an Elite member for many years (now called Altitude). When I noticed the flights were missing, I called Aeroplan. They apologized and said it would be fixed soon. I then received a number of letters stating that the flights could not be found. I called again and was told the problem would be rectified. Then aside from one phone call back from Aeroplan, I have not heard a peep from them.

Over the last 8 years, my wife and I have altogether made over 60 trips with the Swiss Airways between Muscat, Oman and Vienna or Prague, via Zurich, Switzerland. Up to about one year ago, the mileage points got credited without much ado. Since the summer 2012, albeit the Aeroplan membership number is logged, either at the check-in or when purchasing the ticket, it just wouldn't show on the Aeroplan account. When I call them, I just receive a very warm and fuzzy chat, ending with an invite to email or snail-mail the details. Having done that, the automated reply is generated at that very instant informing me that the processing will take - 30 days!!! 30 days or not, nothing happens. I re-submit, and the same response & no-action follows, ad nauseam. If you snail-mail, it is 6 weeks, and same results.

I tried to book a flight from Vancouver to Calgary. I was offered (online) 7 flights, each leaving at ungodly times and each with an 8-hour stopover?! I phoned for help - there's a $30 + tax charge to speak to a person! I'm getting rid of my Visa/Aeroplan for something that actually considers the customer.

I collected a lot of air miles points for a period of a few years. According to the law, these points should not expire but Aeroplan is an exception. They canceled my points.

I have been collecting Aeroplan points since I was 17, cutting out oatmeal boxes, entering orange juice lids and submitting plane tickets for years. I managed to get to 50,000 points when one day they were gone! It turns out they expired, with no word or message from Aeroplan. If I had known they were expiring, I would have donated or used some of them to keep the rest active. They say the only way to get them back is to buy them back at a cost of $0.01 per point, costing me more than $500 to get my points back (Cash Grab?). It looks like my 7 years of collecting went down the drain and I will not be using my collection to fly to Switzerland for school next year. Thanks, Aeroplan.

It seems to me Aeroplan goes out of their way to offer the most inconvenient flights charging maximum points for at least one leg of the flight. I used to transfer American Express points to Aeroplan regularly and did a lot of business with Air Canada. Now, I keep my points with American Express and have their travel department search and source flights. I found the service quick and reliable with very convenient flights on many other partner airlines. I also find other airline rewards programs easier and more straight forward. Aeroplan and Air Canada need to get rid of their Classic Plus System if they want to keep customers. I have no problem taking my travel elsewhere.

Aeroplan, are you nuts?! A flight from London, UK to Vancouver should be 9 hours max. But they make you go London-Istanbul-Frankfurt-Chicago-Vancouver which equals 36 hours! I cancelled my card. This is madness.

I am absolutely livid beyond belief right now. People are not helping my situation within Aeroplan. At the start of the week, I booked some rewards certificates towards a cruise that I am taking. The website generated an error during the booking, took all of my miles, and didn't issue me a pin number, email, or order number. Every time I called, the agents told me I had to wait 24 hours, when I knew that there was an issue all along. Friday came along and I'd been on the phone with them for over an hour and a half and I was disconnected from the agent. The agent verified my number several times during the call and didn't have the heart to call me back.

I have just returned from the UK with my 3-year-old, 2-month-old, and husband. When I booked the tickets, I tried to use Aeroplan points online; but because we were travelling with a two month old, it would not let me. I called Aeroplan, but the lady I spoke with was rude and not very helpful. My three year old did not have an Aeroplan card, but the lady did not tell me that she needed one to get the points. We ended up booking through Air Canada. I called Aeroplan today and spoke with another very rude lady, who put me on hold 20 minutes, I believe, hoping I would hang up. I spoke with her supervisor but she would not do anything. We just traveled 5 days ago, but she still would not give me the points, saying my 3 year old needed the card before we went. Thanks for telling me that. They have very poor service and I am not impressed. I have been an Aeroplan member for a long time. I am very disappointed that I could not get any help to back-date the points. I do not recommend Aeroplan anymore.

Aeroplan has a schedule to use points for airline flights. However, they make sure that my connecting flights are on separate days. This is deliberate as numerous flights connect all day. To pay for the hotel for the connection flight (air travel is only one hour) defeats the purpose. Aeroplan has not responded to my comments or complaints. I will never fly Air Canada again but I am sure they do not care. I hope they are rewarded for their bad behavior.

Last July, I attempted to redeem my Aeroplan points online for two return flights from Ottawa to Fort Lauderdale. I was unable to complete the transaction online and was forced to speak on the phone to an agent. I requested an outward flight on Sunday, January 27, 2013 since we were departing Fort Lauderdale on a cruise the next day. The agent informed me that the only flight available was on Wednesday, January 23, 2013. This meant we now have to spend 5 nights in a hotel in Fort Lauderdale before we embark on our cruise. I have since cancelled my American Express Aeroplan card. I was also charged $60.00 plus tax for using an agent despite the fact that I was unable to complete the booking online.

I tried booking 5 months in advance. There were no flights available. I tried my other rewards card. Yes, they have flights available. Aeroplan is not buying enough seats for their customers. This is the third time that I have run into this. A lot of Canadians will not use Aeroplan and are switching.

I accumulated close to 100,000 Aeroplan miles and decided to buy a tablet using 42,000 miles. The choices were limited and so is my experience with tablets, but I went ahead anyway and ordered a Nextbook9 tablet, even though I was not familiar with the name. A day or 2 later, I read some very bad reviews about this tablet, 158 to be exact, and called Aeroplan reward center to see if I could exchange the Nextbook for an iPad that required more points. I was told no, once the order is placed that is it. No cancellations or exchanges.

When I checked the balance of the Aeroplan, I was surprised that it was zero. I called Aeroplan immediately and found out all my miles are expired by June 2012. They claimed they sent an email advising me, which I have never ever received. When I informed I did take a flight in September 2011, they asked me for flight information. One agent said if I could give her the date, time and the departure/arrival airport, she could find my information and reinstate my miles. Fair enough. However, when I called back with such information, the other agent insisted she couldn't do it and asked me for boarding pass or ticket number. Hell, it is almost a year ago! When I explained to her what the first agent said, she said then I should go talk to that agent. Well, only if I can control which one got dispatched to me. I am very frustrated. I am going to take business elsewhere and will not take Air Canada unless I have a choice.

I had booked and paid for a trip to Cuba return Air Canada Vacations. I had received my mileage for the Cuba part of the trip, but not the return. When I had inquired about it, I was told to forward a copy of the ticket and the boarding pass to their office in Vancouver. I had paid for the ticket in full, why must I prove that I had traveled before my points are given to me because of problems with that leg of the trip? This is an inconvenience for anyone, especially when I'm registered as a frequent flyer and my account number is on my ticket. Once I've paid and the dates are expired for the trip, why shouldn't I get my points automatically? When I buy from other stores, I'm not required to prove the use of them before getting my mileage points. This is ** from the get-go. If you're making things difficult for no logical reason, I'll move my business elsewhere and will inform all my traveling friends of the problems with it.

To start with, we had to book with an agent as the Aeroplan site explanation about booking made little sense. Then we wanted to change our reservation but could not because although seats were available, Aeroplan will not be buying them from Air Canada, so then, why am I collecting these points? To add insult to injury, the cost to cancel the flipping tickets is more than the refund I am getting back for the service charges for booking! Ack! I will be letting all the places I shop, because of Aeroplan, specifically know I will no longer be shopping there because of this.

Nothing happened. That’s the problem. Any flight you try to book takes 12 to 14 hours with 2 or 3 stopovers and either does not have a return flight or a departure flight in 1 or 2 week spans. When you talk to them on the phone, again nothing happens. They just say, “I’m sorry, sir.” This is not a loyalty rewards program; it’s a joke. I’ve been a member since 1991 and in the program went from great to horrible. I will drop my Aeroplan miles and go to TD Cash Rewards certificates. It’s good anywhere.

I cashed in my Aeroplan miles for 12 gift cards. The ** glue that they are attached with, is impossible to remove, even after using every cleaning product I own. I spent 20 minutes scrubbing, without getting it off, and that's one card. The real pain in the ** is, trying to reach anyone at Aeroplan, either by phone, or on the website. It's now 2:15, I started at 12.30, trying to reach someone . So now, I'm cancelling my credit card , and I hope I never hear the word "Aeroplan" again. The number of stars to rate my overall experience is 1, because I don't have any other choice. The real rate is negative 2.

I tried to call Aeroplan about a hotel reward. I found this number, 1-416-207-5286, on their webpage for Car Rentals & Hotels. All other areas, I don't have to tell you how many numbers you have to press, till you finally get to a real human, then she told me that I have to call another number. She wasn't rude or anything, but how come I have to call another number?

Aeroplan took over 60,000 Aeroplan miles from me. A small portion of those miles, Air Canada had given me and then they were taken back. I am truly disgusted. I was told that they had notified me in reference to the new expiry policy, but I didn't receive the notification. I had broken my leg in 2005 (crushed a major bone) and had surgery. Then I was on bed rest for months and then had physio for months, so I couldn't use my card. They couldn't care less!

Who knows where Jenny is. Probably on the moon. I had no luck at trying to book a flight using Aeroplan points. Each time I hit "book," it came back with a completely different flight to those selected. I spoke to an Aeroplan agent who assured me there was space and said I should speak with a webmaster. What a joke. After an endless wait, I got Jenny who knew less about their website than I did--she couldn't even find the filter for non-stop or one-stop flights and wanted me to change my security settings.

While booking a flight with my Airmiles from Ottawa to Sao Paulo, Brazil, Air Canada has few flights from Ottawa to Toronto. When I asked the agent if we could book that connecting flight as part of the Ottawa - Sao Paulo trip, she said that we would have to wait 3 to 4 months until AC adds more flights. But if we waited long that we lost our Toronto - Sao Paulo flight. Air Canada simply said that was our problem and that we would have to pay for the Ottawa - Toronto flight once it was added.

I tried to claim the reward from points. There's a Sennheiser wireless headphones redeemed for 14,000 miles. I placed order on Jan. 5, 2011. Then about 2 weeks after, the item arrived, but it was an Adidas Ear, which was worth about $9.99 at electronic stores. I called Aeroplan immediately and followed their return merchandise procedures. I returned the wrong item on the same day.

I was planning a trip from St Johns, NL to Toronto. The last time I had checked my Aeroplan account, I had 35,000 air miles. I went into to my account to make reservations and to my surprise, I had 0 air miles. I called Aeroplan customer service and spoke with an attendant. I did not get any satisfaction so I asked to speak to a supervisor. I did not get her name. I asked for an explanation and she told me that my miles had expired due to "account inactivity." She said that I was notified by email. I can't remember ever seeing this reminder. I told the supervisor this and she said, "Our policy states that we can cancel your air miles without notification." She said that I could get the air miles back for a $30.00 fee plus one cent for each air mile. I did not feel that this was appropriate as it felt like I was buying back something I already owned.

Hi folks. I just wanted to give everyone a complaint email for Aeroplan since it disappeared from its website.

Subject : Why our itinerary were changed during our trip without getting our agreement and confirmation?

I'm not a fan of AreoPlan due to taking all my points away that I worked so hard for over 100,000 So I have a sour taste of your company and frequently promote your wrongful doing. My personal occupation is television. I am one of top 5 producers in my city and my word of mouth is extreme. In this day and age, with all so tight you need that great word of mouth advertising. By doing this stunt, you created a big minus in my world and believe me, I let everyone know the wrong that people or companies do to me.

I booked two flights that we had to cancel and we were told that we had one year to use them. When we called back approximately three months before the year was up, we were told that the tickets had expired and we were not given any of our Aeroplan miles back! I am not impressed at all. How hard is it for them to type in "+100,000" miles? It is too easy for them at the drug stores to just type in how many to award us! They clearly see how many were used for the ticket and that the ticket was not used! This is outrageous, I think it's time to switch to Air Miles!

Air Canada no longer charges a fuel surcharge within Canada and US but Aeroplan is still charging it as one of their many fees. I called customer service and they said the management made a decision to charge the customer the fee rather than raising the points value. Money grab! The amount charged increases the surcharges by 30%. 30% more! Nothing they can do unless I send a complaint letter and mail it. The customer service lady said the company is archaic that way, she said it first!

1. Just hours before flying I find out for some reason that my Aeroplan status no longer exists and this is after I made my arrangements and booked my flight with you and you charged me fees. Apparently this was effective as of yesterday! I was not even given a courtesy call to notify me, especially considering you knew I was traveling since I booked with you. I could have booked $69 return with taxes and it would have saved me. I booked with you so I can use the Air Canada lounge. I was on the phone for nearly 2 hours with an Aeroplan agent who kept giving me the run around and telling me he can't go and make changes to my account when I kept explaining to him that I had a flight in a few hours and wanted to use the lounge. Who cares about the account now?

A couple of years ago, my husband and I changed our credit cards to collect Aeroplan miles. We got enough for three business round trip flight. We wanted to use it for flight tickets to go back to my hometown. I started to call Aeroplan miles about four or five months before our planned dated. I checked the airplane that only two business seats were occupied for about at least a month, but there wasn't any seats available for Aeroplan miles customers.

I am so frustrated about Aeroplan miles points like I have been cheated. I have so many points. Also the airplane is empty but I can not get a seat. I have called almost everyday because they asked me to call, to check if they have anything available. Why don't they have a waiting list and a nice reminder system to remind us when there is seat available? I feel bad for me and for them because every time when I called, they also have to spend a lot time to check everything all over again. Stupid, stupid Aeroplan!

In two different phone calls, I was told once that I was notified that my air points would expire in July ‘08. Then the second agent said October ‘08. I received none of these and I kept all my monthly messages from Aeroplan so I could check. The second agent sent me the "October ‘08" notice, apparently. However, my October ‘08 notice is different. It shows my accumulated air points. So my air points have been swiped away because they changed their policy and did not notify me.