Aeroplan

I try to book flights from YYZ to SAN for the holiday season. What I always get year-after-year is little to no availability for departures in December. On top of that if I'm lucky to find a flight the taxes, fees, and inconvenience with multiple connecting flights make it pointless. It costs almost as much as just buying direct flights on dates I want. So my other option is to "Market Fare Flight Rewards". I have 38,000 "miles". I need 41,000 more miles to fly to San Diego. The cost for the cheapest flights turns out to be a mind-blowing $1626 + $124 in taxes which is 2.5x the total cost of the ticket cost without Aeroplan. You can collect Aeroplan for free but what really bothers me is the false marketing as incentive to buy flights with Air Canada or paying outrageous yearly fees on an Aeroplan credit card only to find out your points are pathetic and you basically can't use them towards any travel. False marketing, horrible selection, outrageous costs.

Since it was the first time I was redeeming points, I chose to call an Aeroplan agent to help complete our booking (additional booking fee of $63). The agent was able to see FMFR flights for my preferred travel dates that were not listed as available on the Aeroplan website. I found this strange. We were flying business class and the agent booked us on a return flight (AC845, November 5, 2018) which was not currently listed as FMFR for business class (only economy was offered as a FMFR). The agent was confident that business class would become available on the flight between our booking date (April 2, 2018) and our departure date (November 17, 2018). I trusted her confidence and used my points to travel business class even though our return flight was booked as economy.

I am outraged how Aeroplan regularly steals points from loyal customers and has a "too bad for you" attitude when you contact them to claim the points YOU EARNED AND COLLECTED. I collected over 100,000 Aeroplan points saving up for a trip. When I went online to redeem them my balance was 0. Called customer service where they told me I lost them because I didn't redeem them. Ya that's the point - I was saving them! They then told me I can buy them back if I pay them over $1000. After spending thousands to earn them I now have to spend a thousand more to keep them. SCAM!!!

Clicked on Aeroplan website where it says ''Use Points to Rent a Car'' and in same box it clearly says ''Choose ANY date and ANY destination''. It also says in Canada, US, and Europe. Well when clicking in this box, it brought me car rentals in Florence Italy airport, both Avis and Budget, but only offered cash purchase - not use your miles!! Called customer service on this who first were equally perturbed, but then came back with a lame excuse that they did not have an agreement with that destination and company for purchase with points. Escalated the situation to supervisor Jeff who agreed to forward the issue to the Aeroplan Division in question for review.

After spending thousands of dollars on a credit card to accumulate miles they have now expired. They took 50000+ miles out of my account. They sent one email that didn’t state clearly in the subject line that my miles were about to expire. I called about getting them back. The guy on the phone told me there is no way he or anyone else at Aeroplan will credit my miles back. What a terrible thing to do to people. This practice should be illegal.

I am very disappointed to hear that I lost my point with Aeroplan, very disturbing. To make things worse they want me to pay 0.01 for each point to get them back. That amounts to over $2800.00, I never got warning emails, nor phone calls from them, and Esso no longer accepts your card which I used to use mostly. I was not in town for 2 months had personal things to take care off, and now I am back trying to take care of my financial stuff, to find out that my account had been canceled and my points taken away from me. I have never ever experienced such disturbing experience with any of my cards, My points came from my spending at my American Express, because I transferred my points through them, thinking that Aeroplan can be trusted as much as American Express. As a matter of fact I will complain to AMEX as well.

My kid got robbed 25,000 points because he turned 18... We noticed a month too late and that was it...gone!!! They proposed to 'reinstate' the points but it's really at the same rate than when you buy regular miles. They would like us to be loyal, but they have zero loyalty to their customers! Aimia (the corporation running Aeroplan) is just in it for the short-term money at this point... Their stock is down 88% and when they are no longer with Air Canada in 2 years, we will surely dissolve. They will absolutely not be missed.

Aeroplan is terrible. They just took out over 44,000 miles out of my account because they "expired". How can they just take back points they've given? It's robbery! Those were worth about 3 flights to which I was planning on taking kids on a holiday with. I called twice to try to resolve, they want over $500 to reinstate them. Terrible!

I am an Aeroplan member since 2006, have Diamond status. Recently I noticed a couple of transactions which were previously posted - disappeared from my account. Not reversed, but simply gone without any trace. I phone Aeroplan asking for explanations - their response was "if we don't see it, then it was never posted, contact the partner directly for missing miles". But I saw those transactions on the account just a few days ago. And when I continued pressing for answers - the CSR simply hang up on me (he said "I'll put you thru to the supervisor", but then the line got disconnected after a few minutes of me waiting on the phone). I hope I can find a better alternative, 'cause I'm fed up with such poor service.

Useless company to deal with. No wonder Air Canada is leaving their program. They stole all my points because I had not used their product in a year. If I have money in the bank, does it give the bank the right to keep if I don't spend any after a year? Screw you, I don't need your stupid program, but you do need us to stay alive, because without people believing in your program, well you don't have a program.

Aeroplan is without a doubt the single worst rewards program on the planet. Calling it a rewards program is completely inappropriate, because they don’t reward you with anything. I tried for years to redeem my long and hard earned points on flights. Every time I tried to use it for flights, I would get some 36 hour, 4 leg journey from Boston to New York. Should be an hour, not available for anything less than two days. Ridiculous. Absolutely ridiculous. So I never was able to redeem my rewards points for a flight. So I just kept saving them. I’ve been saving them since 1983. A number of years ago they changed their policy, their points expire after one year if you haven’t acquired anymore.

I was flying Air Canada from Hong Kong to Los Angeles on last week flight and was unable to enroll with the Aeroplan due to its difficulty, and then I was trying to enroll these past two days, it was impossible to enroll and contact for help. I contacted Air Canada how to enroll the miles, they gave me Aeroplan phone number, but when I was attempting to enroll with Aeroplan, it kept giving errors on my address and other infos. Tried fixing it, no luck for the first day, several hours past. Also the point is, when you called Aeroplan, it is impossible to get through the system as it will asks you for the Aeroplan # which you do not have because it intentionally kicks out error messages for encourage you to give up.

Went online to purchase a product to find all of my air mile points have expired. Went from 200,000 miles to 0 because I missed using the card by two days. Phoned customer no-service and was told that rules are rules. Was told numerous times that they are in black and white with no room for empathy or compassion. Will never fly Air Canada and will go out of my way to avoid Aeroplan partners. Zero service and zero compassion.

Aeroplan has made it impossible to book a flight. After they go through insane routings and fees and taxes, it's better just to book a flight directly with the airline. About the only thing I can use my points for is a car rental. Don't waste your time trying to book a flight.

Aeroplan has become a useless add benefit, there are no flights unless you accept crappy stopovers, crappy seat selection, etc etc. Aeroplan is not a bonus but a make work project. As soon as I can get rid of my points I will cancel my Visa card and use the less expensive ones with Cash Back.

I accumulated over 20K points in 4 years... I tried several times to use my points on travel or any other stuff that's actually interesting. But hey, what the f is wrong with their fees calculations??? Montreal to Paris for 16K (I said well I could pay Paris a visit sometime this year). Well, after "fees and surcharges" I had to pay almost 700$ haha! I found a 550$ flight same destination, same dates elsewhere. This service is total ** and their Visa card can go to hell. I paid 89$ annual fee for that Aeroplan card.

First, try using the filters associated with the reviews of Aeroplan. At the time of this review, there is ONE 5-star review, two 4-star, one 3-star, and lots of 2- and 1-star reviews. That should tell you something. I've been a member of Aeroplan for about twenty years and have watched the program go from "quite good" to "a complete waste of time".

I attempted today (Jan. 24, 2018) to book a flight to Cusco, Peru so I could get to Machu Picchu using Aeroplan points and had a lot of difficulty finding any flights so I contacted Customer Service (1-800-361-5373) and they answered the phone immediately. I explained to the rep. that I could not find any flights available in the next 1-6 months to Cusco so she tried to find out when the next flights using Aeroplan would be available. She was very courteous and after being put on hold three times she came back and said that after speaking with another rep. she could not find where there were any flights using Aeroplan points for the next 12 months.

I have saved points for many years now, the required points to get anywhere has doubled and the "taxes and extras" cost more than booking a flight with the same airline directly. When you try and book a flight they route you through many hums and charge you fees and taxes for each stop, this is insane. This company is a scam. I have thousands of points and they are now useless. DO NOT JOIN AEROPLAN.

CAUTION: when ordering AEROPLAN gift cards, be VERY DILIGENT!!! We're OUT by $250/33750 POINTS! We experienced AEROPLAN has a GRAVE GAP in their tracking, records management, and help-centre's adequate access to key trackable information re gift-card orders. The 'deliverable' (mailed letter & attached gift card) does not have the same order/confirmation #s which AEROPLAN provides online (email & a/c) upon placing an order; nor does their front-line help-centre have full/clear access to their non-transparent 'tracking' system. SO... While endeavoring to establish that an ordered gift card has not been received, it has been OVER TWO MONTHS, multiple phone calls with front-line help-centre phone agents' hands tied due to lack of information access.

My Aeroplan point were 27383 which were deleted on 31 August 2017. We travel every year but due to my husband terminal illness he was hospitalized on 5 April 2017 and passed away on 11th June 2017. So my was delayed but I did book my London flights on 01 September 2017. I called customer service and explained my situation regarding my husband. There was no comparison or help. I am very upset as it took long time to collect point.

I had Aeroplan points and booked a car rental online for Oct 16-19 for Vegas. I received the email confirmation but didn't review the itinerary. Went to car rental in Vegas and they couldn't locate my confirmation. Eventually they located it under the date we left for home. I tried to contact them but everything must be done online. I didn't bring my original Aero card and the email confirmation only provided the itinerary. Tried to submit cancellation online, but wasn't able to locate or recognize my profile. I called today and was informed they could not refund my points...

I have to go to a funeral and was going to use my Aeroplan points and when I went to the website I noticed all my 86,000 + points were gone. I had kept those points for emergencies and was counting on using them. I was shocked, so I called customer service and got a rude customer rep who told me that I had been notified by email and there nothing he could do for me and if I wanted to use them I would have to pay to buy them back.

Recently booked a trip via Aeroplan for my daughter. Flight was on United. Online system allowed me to book tickets no problem. Once booked I contacted airline to let them know she had a cast on her foot. They advised despite system allowing me to purchase tickets she would not be allowed to fly as she was a 'minor' (3 months shy of 16). Spoke with a manager in customer service who allowed me to purchase 2 unaccompanied minor services ($150 USD each way) and assured me all was arranged.

Today I was trying to book a hotel for an upcoming trip to Toronto using my Aeroplan points, as I've done many times over the past decade. When I searched for available hotels on the Aeroplan site, having specified "Toronto" and "City Centre" (the other choice being "Airport"), the site returned 13 search results. Of those 13 "Toronto hotels", only TWO were actually in Metro Toronto city limits, which is what you expect when you specify "city centre". Three more were in far flung corners of the "Greater Toronto Area" (GTA), five were in other cities at least one hour from the Toronto city centre (assuming perfect traffic flow!) and, finally, yes, THREE were in NEW YORK STATE! Then I saw the announcement that one of the hotel chains I had often booked with has dropped Aeroplan altogether - ouch.

I have a high number of Aeroplan points and was looking to use them for an Air Canada flight from London to Toronto for my daughter and her family. The points themselves were reasonable. However, the taxes and fees etc. added a huge number of points based on a cash figure of $2063.44. I then checked with the airline direct and found that the total cost was $2876.90 including taxes, fees etc. That in itself makes it hardly worthwhile to use points and booking direct would add Aeroplan points rather than using over 400,000. However, my question is why Air Canada indicate taxes etc. at $733 and Aeroplan $2063? They should surely be the same as the definition that Aeroplan use on their website for this part of the cost is "Miles will cover all taxes, fees, charges and carrier surcharges related to a flight reward that are imposed by the airlines, governments or authorities".

Been looking to redeem points for the past two years, and so far have not been able to find available dates at regular points usage, even when looking out as far as they book. EXTREMELY frustrated. This organization should been fined and put out of business. While I've used my points to travel numerous times over 15 years, the ability to actually find available travel dates (even as far out as 6+ months) has with time, become increasingly impossible with Aeroplan (especially to South America and most Caribbean/Southern destinations).

I booked a flight last night with Aeroplan to business class from YOW to YVR, only to find out that I could not travel on that date, so I cancelled and called Aeroplan as soon they opened at 07:30 this morning. When I explained what had happened, they said rebooking would cost 100$ and a full refund would cost me 150$ to refund points and dollar portion I paid. I had trust in them for having a honest and fair policy which is not true. Advice for others reading this: call as soon as they open and they answer fast but this mean 04:30 in BC.

I have been a member since 1992. Recently I tried to use my miles for a one way ticket from Toronto to SFO. I did not have sufficient miles so I decided to purchase what I needed. When I got done investigating, the amount I had to pay (not including the over 34K miles I had) was more than the cost of a one-way ticket! I decided to fly from Detroit. Then I was told my miles were going to expire. I have never heard that airline miles expire with any other airlines, so I went online to see how I could use them. None of the gift card options were of interest so I donated them to a charity. I have chopped up my card and will not try to use it again. When I went online with Aeroplan to try to contact them electronically, I could not find a way to do that.

My wife and I are planning a trip to Australia in March of 2018. We have booked a cruise and require round trip airfare Toronto to Sydney. We have been saving our points so we can fly business class on this flight. I checked in advance with Aeroplan when we could book this flight, as I wanted to book it as early as possible to get business class seats. It was recommended to me that we book one way travel, that way we could book the outbound flight as early as possible, as these seats could be gone if we waited for the return flight to open up. I was told we could book 350 days in advance.