Aeroplan Reviews

I recently booked a flight using Aeroplan points on a route that is serviced by Air Canada and partner airlines such as United. When I needed to cancel (or change) the booking, I discovered that it costs $250 to cancel and $100 to change. My partner had booked on the same flight using United miles and was able to return his booking for a complete refund of points and money from United, and NO fee. When I called to ask about this, the customer service rep was rude and condescending. I'm so disappointed in Air Canada and Aeroplan, and I intend to cancel my account.

Missing points all the time. Buy a ticket during a bonus points sale, nope, you'll have to argue to get them applied. Book with one airline ie Air Canada but for Lufthansa flight, nope, your points won't be applied. Create a claim, 1 year and still arguing with those pricks. It's clear at this point that the goal is to frustrate you into giving up.

As part of my premium credit card privileges I received companion pass for Economy class. When I made a reservation using the companion pass, Air Canada after a month of the booking changed the flight itinerary, to that I decided to cancel my flight. All good up to this point. I checked my eligibility of cancellation and damn, full refund and reinstatement of my companion pass. Received email confirmation as well. However, upon cancelling and receiving my refund, I am still chasing for reinstatement of my unused companion pass between Aeroplan and Air Canada. Customer service very politely asked me to file a claim and wait for a decision. What a damn scam, with all confirmation and record on email, now they are stating probably my pass has expired. If that was been communicated to me before cancellation I would have probably thought twice before executing my decision. Did this ever happen to you? If not, be aware

I was getting ready to purchase a ticket using my points with Aeroplan. After trying to sign in, I found out that my account has been frozen. I Call the customer service number that was provided I opted for someone to call me back because there was a long wait, it took about half a day to call me back. That being said at this point I thought they will ask me some questions verify who solve the issue, unfreeze my account and we would be done. However the person told me that my account has been frozen level two and they cannot unfreeze it, I asked what was the reason, she stated she did not know. I asked to speak to a supervisor and she said it will have to stay on hold for 1 hour to get to a supervisor.

I redeemed Aeroplan points for gift cards two weeks ago, and I’m extremely disappointed with the service. Despite the redemption being confirmed, I was told it’s still under processing and will take an additional 2–4 weeks. This timeline is unacceptable, especially during events like Black Friday and Boxing Day when these gift cards would be most useful.

Most confusing reward program. They throw things at you to confuse you more. Then you call and talk to someone there and he is confused. Then you are more confused. Then you have to book a flight on the app confused and You go to airport and you find out the pilots are confused. Then you finally find your seats and you sit and still confused.

Have been calling and emailing since May of 2023 and nobody's returned my emails or calls. Compete disregard for a paying customer. Awful! I never expected this from a big, "legitimate" airline. I was just brushed off after I was downgraded from business class to economy and wasn't offered points compensation. Thumbs down!

Impossible to redeem points. Every time I place an order online for an eGift card, my order gets cancelled or rejected. I am told there is a "security hold" on my account. I have made over 30 calls in the span of 3 days and nothing has been rectified. It is ridiculous and frustrating. The e-store tells me it's Aeroplan and Aeroplan tells me it's the e-store. Nobody has taken responsibility or assisted me.

My Aeroplan account has been hacked 3 times in the last year. Each time my points have been very close to being cleaned out. I have followed through with changing passwords etc. as they have asked but it still gets hacked. The 3rd time I was told it would take 55 days to reinstate my points and after talking to a manager they said it would be 5 days. It has been 3 weeks and they claim the representative said it may be done by the end of the week that I called. They will not go back and check the call. I feel the service is poor and this benefit is a security risk.

Worst loyalty program! I have been calling to get a "security hold" off my account so I can redeem my points for an EGift Card. I have been put on hold twice, once giving me a phone number to call back just in case I get disconnected, it was the wrong number!! I am still on the phone 1 hours later! The best loyalty program is PC POINTS, that is the only loyalty card I am going to keep in my wallet, the rest of them are going in the shredder!