Aeroplan

Aeroplan Reviews

Our promise. We provide a buying advantage with verified reviews and unbiased editorial research.

About Aeroplan

This profile has not been claimed by the company. See reviews below to learn more or submit your own review.

Aeroplan Reviews

Stars Rating

  • 0%
  • 0%
  • 0%
  • 0%
  • 100%

Popular Mentions

    How do I know I can trust these reviews about Aeroplan?
    • 4,460,028 reviews on ConsumerAffairs are verified.
    • We require contact information to ensure our reviewers are real.
    • We use intelligent software that helps us maintain the integrity of reviews.
    • Our moderators read all reviews to verify quality and helpfulness.
    Recent
    • Recent
    • Oldest
    • Most helpful

    A link has directed you to this review. Its location on this page may change next time you visit.

    How do I know I can trust these reviews about Aeroplan?
    • 4,460,028 reviews on ConsumerAffairs are verified.
    • We require contact information to ensure our reviewers are real.
    • We use intelligent software that helps us maintain the integrity of reviews.
    • Our moderators read all reviews to verify quality and helpfulness.
    Page 1 Reviews 0 - 10
    Customer ServiceSales & Marketing

    Reviewed June 13, 2024

    Worst loyalty program! I have been calling to get a "security hold" off my account so I can redeem my points for an EGift Card. I have been put on hold twice, once giving me a phone number to call back just in case I get disconnected, it was the wrong number!! I am still on the phone 1 hours later! The best loyalty program is PC POINTS, that is the only loyalty card I am going to keep in my wallet, the rest of them are going in the shredder!

    Customer ServiceStaff

    Reviewed May 15, 2024

    I found this company to be absolutely terrible! I transferred American Chase points in order to purchase a flight on Air Canada. To start there was no currency conversion (I should have asked that question when I called). I could not buy the ticket with my new points! I had to buy a gift card in order to do so. They did not have one for the full amount of my points. I was stuck with $160 only to be used on there site. Tried to use the remainder a few months later and they cancelled my order and deactivated my account! I sent in paperwork they said I needed. Weeks later and 2 phone calls it is still not instated. The last supervisor I spoke with was rude, condescending, and she raised her voice! Both times I was on hold for over 30 minutes and told they could only email the other department, no phone conversations. I will probably never see my money, but you can bet that I will never use them again and I will warn anyone and everyone of my experience!

    Not sure how to choose?

    Get buying tips about Airlines delivered to your inbox.

      By entering your email, you agree to sign up for consumer news, tips and giveaways from ConsumerAffairs. Unsubscribe at any time.

      Thanks for subscribing.

      You have successfully subscribed to our newsletter! Enjoy reading our tips and recommendations.

      Customer Service

      Reviewed April 22, 2024

      Terrible customer service! Cancelling my Aeroplan account as no longer want to deal with them! Wonder if the VP of customer care is still getting high bonuses! Spoke to a supervisor and just spoke over me!

      Customer Service

      Reviewed April 15, 2024

      I want to use points to get an iPhone but order got cancelled. Tried to call E store and Aeroplan numerous times, each time was told it’s the other party’s responsibility. Super Frustrating loop! Will cancel TD aeroplan visa.

      Customer Service

      Reviewed April 11, 2024

      I earned over 100,000 EDQ in 2023, spent over 50,000 CAD on my Aeroplan credit card and was patiently waiting to receive my 25k status. I waited until end of January 2024 because I learned the IT was pretty slow when it comes to updating status. I wrote them an email late January 2024, followed up in February by email, called Air Canada customer service, was redirected to Aeroplan customer service, they told me to email the same email I emailed previously. Followed up in March, never got a reply.

      I know the 25k status is not a big deal but I've spent lot's of $ and flew only with Air Canada always taking flex/comfort fares over basic and this is how I get rewarded. Feels like I got scammed. Unless you fly at least once per month and verify every month your points balance, (EDQ, SQM, etc) I DON'T recommend Aeroplan at all.

      Customer ServiceSales & MarketingStaff

      Reviewed April 10, 2024

      We were attracted to the Chase/Aeroplan card late last year by the travel rewards. We had not heard of Aeroplan before but felt reassured by the association with Chase as card operator. We have used the card almost exclusively, spending several thousand dollars a month. In December, we were told because we were outside Canada, Aeroplan needed documents to confirm our identity and residence. I emailed those to the address specified. Aeroplan said our travel credits could not be accessed until our ID documents were approved. But it would take 5-6 months to complete.

      I have called three times with long waits in February, March and April. All they would tell me is we had to wait for our ID docs to be approved. On my most recent call, the agent said the documents had to be sent to different addresses and the wait would be 6-8 weeks, but that the backlog was at Nov. 30, meaning a probable 4.5 months wait. The email to one of the addresses came back as undeliverable. And then I was told our account was blocked and could not receive any points until the "security" documents were approved.

      We were particularly devastated because of needing the rewards for upcoming travel to visit family overseas. Perhaps most disappointing is that Chase was unwilling to do anything at all to help. A supervisor said Chase was only the card operator and even though the card is titled "chase.com/aeroplan," we were at the mercy of Aeroplan and Chase would do nothing to assist us. Aeroplan is clearly operating a scam that Chase is profiting from and is complicit in. If anyone can initiate a class action lawsuit, we would be eager to participate.

      Sales & MarketingPriceProcess

      Reviewed April 3, 2024

      Aeroplan used to be a great rewards program but ever since they “improved” it last year; it sucks. Gone are the days when you could get a long haul anywhere in North America for 25,000 points, now you’re lucky to get a short haul flight for 60,000 points, and even then, the “taxes and fees” will be more than if you bought the ticket outright from another airline. Nice job sir Canada (you took something great and destroyed it). 0/10. Don’t waste your money, you can buy tickets cheaper on competitor airlines than what a “free” flight will cost you with Aeroplan. It’s a total scam now.

      Customer ServiceStaff

      Reviewed April 1, 2024

      Aeroplan was aero fail. Logged in to redeem our points. The first two transactions deducted points and for over a week say pending. The third locked the account and not one rep can help us. Been bounced back and forth between departments with each person promising the account is unlocked and the e store staff can place the order for us. Nope store is very rude and say wait for 10 business days. Then the sale is over. Too bad they say! Still 10 days later the account is still frozen. So frustrating and the call back feature never calls you back.

      Customer ServiceStaff

      Reviewed March 18, 2024

      I called Aeroplan as I had to correct the name on my card. I waited and am still waiting on hold for 1 hr and a half listening to this awful music running on a loop. It is incredibly difficult to reach a live customer service representative.

      Customer ServiceStaff

      Reviewed Jan. 9, 2024

      I have been calling 1-800-361-5373 for 2.5hrs. I want them to send me a new card as my card is lost. I can't get a human on the phone. They keep bringing me to a department and then saying, "The call volumes are too high. Can't connect you." That is ridiculous. This is the worst service I have ever experienced. You can never get these guys on the phone. They transferred everything to an automatic system that does not work and sends you back to the website. They are beyond horrible.... Almost just want to cancel everything.... They Absolute suck!

      Loading more reviews...

      Aeroplan Company Information

      Company Name:
      Aeroplan
      Website:
      www4.aeroplan.com