Aeroplan Reviews

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Aeroplan Reviews

ConsumerAffairs has collected 349 reviews and 176 ratings.

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Page 1 Reviews 0 - 10
Customer Service

Reviewed Sept. 27, 2023

Aeroplan is the absolute WORST rewards program. Every single time I have tried to redeem pts, they put a lock on my account. Despite having entered my password on their redemption site, entering an emailed code (2-step verification), they still claim Air Canada has put a hold on redemptions. NOTE: they do this when they offer a "deal" on reduced points needed for rewards. To clear the hold, they need 10 business the redemption "deal" period is passed.

If you try to call Aeroplan customer service, they just put you through to Air Canada customer service. However, you can't get through to Air Canada because they have an automated response saying "they have a large number of calls at the moment" and then you are disconnected. I HATE Aeroplan and Air Canada and wish we can do something about this.

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Customer ServicePrice

Reviewed Sept. 27, 2023

Last June 2023, I needed to use Aeroplan points to book a flight Ottawa (YOW) to Geneva, Switzerland. The airfares were high at the time of booking so decided to use points. They charged about 400,000 points because it was already May at the time of booking - about a month and half before the trip. In addition, one cannot get a human to speak with in Customer Service or one must wait on hold for hours. Due to the points they are charging and due to costs, I will be going to Europe via Air France from now on.

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    Customer Service

    Reviewed Sept. 16, 2023

    After many tries trying to book a ticket with the Aeroplan points tried calling customer service. On hold for more than 2 hours. In the meantime definitely lost out on booking the flight ticket as they are not available now.

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    Sales & Marketing

    Reviewed Aug. 20, 2023

    Don't bother with this at all! It's a scam, and one of the worst rewarding loyalty programs I have ever experienced, worse than Airmiles, which is saying a lot because that program is pretty bad too! Become a member of another flight reward system and never bother with this scammy, dishonest, worthless Aeroplan "rewards"!

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    Customer ServiceStaff

    Reviewed July 16, 2023

    4 Hour + wait time on phone. The shortest time I waited was 2 hours. They bounce you around other departments, which you then have to wait an additional 2-4 hours. If the line disconnects, No has the courtesy to call you back after the 4 hour wait. They are rude and condescending and then accidentally hang up the phone.

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    Customer ServiceSales & MarketingPunctuality & Speed

    Reviewed June 7, 2023

    Be very careful, this company lacks logic and customer service. I wanted to purchase a flight to Germany for $1,688CAD. When I saw there was an Aeroplan point purchase for 50% off the points I read into it, and for $1,000 you could get $2,000 worth of points - that gives you 60,000 points. I thought it was fantastic, because I'd save $688 for my flight.

    NO definitely not. I went to go use my points to purchase my flight, and each way had a set amount of points for 60,000 points. It would cost me a total of 120,000 points. But I just spent $1,000 on points. So it said I would have to use my 60,000 points AND pay an additional $1,000.00. Meaning my overall flight actually costed $2,000 rather than $1688.

    I of course tried to call Aeroplan, Air Canada, Message them, e-mail them - whatever I can do, but the scam continued. "Technical Difficulties", "Longer Delays than usual", Disconnections. I wasted way too much time. So what I did was I just purchased the flight for $1688, and now have 60,000 unused points hoping that maybe somebody will reach out to me. Overall I have spent $2,688 for a flight to Germany... what A SHAME. For economy class, no cancellations or anything.

    Please do yourself a favour, collect the points for many years through your small rewards programs with aeroplan through groceries or drinks, but DO NOT fall for any further scam like I did. They will not reach out to you, they won't even answer your call. Save your money and move on. Just buy tickets like regular people do. Best of luck to anyone going down this dangerous money trap. I guess these companies need to scam people to make up for the money they lost during Covid, it's a real shame.

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    Reviewed May 9, 2023

    I am completely unable to spend any points, which sort of makes the whole system useless. The helpline never assists me in any way and they keep bouncing me between various departments before disconnecting me without reason. You also cannot transfer your points out of Aeroplan so I'd avoid it at all costs.

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    Reviewed May 4, 2023

    Aeroplan is a joke. I've been on hold with them now for FOUR hours! I came here to see if anyone else has had this experience and yes, it seems to be the norm with Aeroplan. I flew to Italy and back with Air Canada a while back and noticed I hadn't gotten my Aeroplan points. I spent an hour online trying to work on this to be told that I hadn't actually taken the trip! Now I'm on hold, four hours plus and waiting. Aeroplan is a piece of garbage as everyone seems to be saying.

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    Reviewed April 5, 2023

    We have flown two long haul flights without receiving all points from Aeroplan. Vancouver to Istanbul return and Vancouver to Auckland return. Aeroplan stated not all economy flights are eligible for points even though we paid full price for our tickets. Aeroplan by not rewarding travel points is a cheating passengers. I will not fly any Star Alliance airline in the future.

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    Reviewed Feb. 25, 2023

    I’ve been trying to get hold of someone as it seems my card number is linked to someone else’s email now. (I’ve had my card with the same number for 20 years, and use it to collect points). I’m either put on hold for 2 hours then cut off, or told no one is available, try later. I don’t even get the option to have a callback. They need more staff and more lines.

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