Aeroplan Reviews

Impossible to redeem points. Every time I place an order online for an eGift card, my order gets cancelled or rejected. I am told there is a "security hold" on my account. I have made over 30 calls in the span of 3 days and nothing has been rectified. It is ridiculous and frustrating. The e-store tells me it's Aeroplan and Aeroplan tells me it's the e-store. Nobody has taken responsibility or assisted me.

My Aeroplan account has been hacked 3 times in the last year. Each time my points have been very close to being cleaned out. I have followed through with changing passwords etc. as they have asked but it still gets hacked. The 3rd time I was told it would take 55 days to reinstate my points and after talking to a manager they said it would be 5 days. It has been 3 weeks and they claim the representative said it may be done by the end of the week that I called. They will not go back and check the call. I feel the service is poor and this benefit is a security risk.

Worst loyalty program! I have been calling to get a "security hold" off my account so I can redeem my points for an EGift Card. I have been put on hold twice, once giving me a phone number to call back just in case I get disconnected, it was the wrong number!! I am still on the phone 1 hours later! The best loyalty program is PC POINTS, that is the only loyalty card I am going to keep in my wallet, the rest of them are going in the shredder!

I found this company to be absolutely terrible! I transferred American Chase points in order to purchase a flight on Air Canada. To start there was no currency conversion (I should have asked that question when I called). I could not buy the ticket with my new points! I had to buy a gift card in order to do so. They did not have one for the full amount of my points. I was stuck with $160 only to be used on there site. Tried to use the remainder a few months later and they cancelled my order and deactivated my account! I sent in paperwork they said I needed. Weeks later and 2 phone calls it is still not instated. The last supervisor I spoke with was rude, condescending, and she raised her voice! Both times I was on hold for over 30 minutes and told they could only email the other department, no phone conversations. I will probably never see my money, but you can bet that I will never use them again and I will warn anyone and everyone of my experience!

Terrible customer service! Cancelling my Aeroplan account as no longer want to deal with them! Wonder if the VP of customer care is still getting high bonuses! Spoke to a supervisor and just spoke over me!

I want to use points to get an iPhone but order got cancelled. Tried to call E store and Aeroplan numerous times, each time was told it’s the other party’s responsibility. Super Frustrating loop! Will cancel TD aeroplan visa.

I earned over 100,000 EDQ in 2023, spent over 50,000 CAD on my Aeroplan credit card and was patiently waiting to receive my 25k status. I waited until end of January 2024 because I learned the IT was pretty slow when it comes to updating status. I wrote them an email late January 2024, followed up in February by email, called Air Canada customer service, was redirected to Aeroplan customer service, they told me to email the same email I emailed previously. Followed up in March, never got a reply.

We were attracted to the Chase/Aeroplan card late last year by the travel rewards. We had not heard of Aeroplan before but felt reassured by the association with Chase as card operator. We have used the card almost exclusively, spending several thousand dollars a month. In December, we were told because we were outside Canada, Aeroplan needed documents to confirm our identity and residence. I emailed those to the address specified. Aeroplan said our travel credits could not be accessed until our ID documents were approved. But it would take 5-6 months to complete.

Aeroplan used to be a great rewards program but ever since they “improved” it last year; it sucks. Gone are the days when you could get a long haul anywhere in North America for 25,000 points, now you’re lucky to get a short haul flight for 60,000 points, and even then, the “taxes and fees” will be more than if you bought the ticket outright from another airline. Nice job sir Canada (you took something great and destroyed it). 0/10. Don’t waste your money, you can buy tickets cheaper on competitor airlines than what a “free” flight will cost you with Aeroplan. It’s a total scam now.

Aeroplan was aero fail. Logged in to redeem our points. The first two transactions deducted points and for over a week say pending. The third locked the account and not one rep can help us. Been bounced back and forth between departments with each person promising the account is unlocked and the e store staff can place the order for us. Nope store is very rude and say wait for 10 business days. Then the sale is over. Too bad they say! Still 10 days later the account is still frozen. So frustrating and the call back feature never calls you back.