Aeroplan Reviews

The treatment of Aeroplan members has become increasingly unacceptable. We used our points to book business class seats for a special trip, some months ago. We just received an email that said that we were now booked in premium economy seats. Since this has occurred on short notice before the flight, we have minimal options. It’s not even clear if the difference in points would be refunded. Why bother to become an Aeroplan member? You can’t rely on the booking you have made, and you are treated in a discriminatory fashion just because you booked on points. This is unacceptable. The airline should be responsible for fulfilling its obligations to Aeroplan members. This should be stated in a passenger bill of rights, and considered fraudulent and illegal. Aeroplan is a scam. I recommend choosing a different rewards program.

I booked an award ticket for my wife and I on Aeroplan. The flight was operated by Lufthansa and TAP Air Portugal. The first segment, operated by Lufthansa on 4/12 was cancelled by them due to a pilot strike. It was cancelled just over 24 hours before the flight time. They rebooked us on a flight on 4/14 but there were many other partner airline flights available. They refused to rebook me on any of those flights, citing lack of award space availability. That should not matter in this case because it was an involuntary schedule change and rebooking. By their policy and EU regulations, they have to rebook on any flight available with their partners. After hours about 4 hours on hold and 30 minutes with the agent and supervisor, they didn't budge. I called Aeroplan and they fixed it right away, booking us on a flight on 4/13 as the rest on 4/12 were booked. The agent was super helpful and considerate. Thank you Aeroplan.

I was a 50 k member but I find it hard to even reach 25k this year with unpopular changes to their criteria. I am looking to fly using porter or Alaskan to West coast in the future. It's a sad situation that the changes they made were thoughtless plan.

I was tricked by Aeroplan's payment system into purchasing 80,000 points for $2500 in October 2025 when trying to redeem points for flights. I immediately requested reimbursement and was told it might take 6 weeks. In mid January, having still not been reimbursed for the 80,000 points, I purchased return flights for two people (Economy) from YYZ to SRQ. I understood from the payment interface that I could pay roughly $2471 OR redeem 160,200 points (cash value of approx $5k based on my Oct 31 points purchase). Instead, I was charged for both the points AND the $2471 - i.e. the flights for two cost approx $7500 in cash/points value (more than 200% of the highest market value for those flights).

Do not, I repeat, do not purchase points, especially when they offer a promotion. Flights are more expensive when you use points versus when you purchase tickets. After I booked a flight, I realize the flight was more expensive, I called, waited 3 hours on hold, only to be told because I used my points, I could not cancel my flight. Called several times, wait times are ridiculous.

Purchased $11k of Aeroplan Points only to learn I can purchase $5k of gift cards with the points total that cost $11k. What a joke and scam Air Canada is running. Face value of points are less than 50% of cost or value when booking a seat. Misleading and dishonest customer advertising. Not even worth 1 star. It's zero stars in my opinion.

Astonished to learn that if you bid on an upgrade, even if it costs thousands of dollars on a long haul flight, you do not get equivalent Aeroplan points. This plan just gets steadily worse.

All the disingenuous and misleading marketing on the new Aeroplan program is absolutely shocking. I’ve been a member for 10 years and they’re making it sound like this New update is all in the customer's interest. What a load of rubbish. The only people benefiting are the high flyers And Air Canada. Time to find another airline. Loyalty means absolutely nothing obviously.

Was very good. Now I'm at 50k status and terrible. Can't even get a preferred seat before we did. So they pretty much cut everything. We used to get better services 25k before.

A website and rewards program designed for maximum frustration. The epitome of an online enshitification experience. I would rather poke myself in the eye with a hot poker than try to redeem my Aeroplan points. How is it that the person or persons responsible for this hot and steamy pile of feces have not been drawn and quartered?