Aeroplan Reviews

It is getting more difficult to redeem points or benefits. They have turned out to be rarely available or useful. They seem to cater to those who travel all the time in first/business class (probably paid for by their employer). It feels like a game and it is harder and harder to achieve a travel goal or reach points needed for a flight. I used to be thrilled when I finally had enough points to go somewhere.

I redeemed my Aeroplan points for gift cards over 6 months ago and still have not received them? This makes the Aeroplan points absolutely useless, why would anyone want to carry this travel reward card?

A website and rewards program designed for maximum frustration. The epitome of an online enshitification experience. I would rather poke myself in the eye with a hot poker than try to redeem my Aeroplan points. How is it that the person or persons responsible for this hot and steamy pile of feces have not been drawn and quartered?

Disastrous account creation experience with Aeroplan. No matter with which device we used- Android, Apple, Chrome... it keeps running into issues. This is not customer friendly and a complete waste of time. Very annoying.

I have used Aeroplan in the past for spectacular flight deals but not the case anymore. 12 hours with stops for a four hour flight, 27 hours with stops for a 10 hour flight? What are you thinking. What a shame that Aeroplan has gone the way of other loyalty programs, in essence wanting to do away with what was a fair and easy way to use points. I hope you all come to your senses but I no longer will search your site.

An Aeroplan award ticket is relatively expensive, even in the low season. The program has been getting worse and worthless since Air Canada bought it. There is no competition in Canada, and Air Canada is the leading airline, with the help of taxpayer money, run by unprofessional staff, with poor customer service, and bad management. Aeroplan doesn't have a value anymore.

I am extremely disappointed with Aeroplan’s customer service. Without any warning, notification, or explanation, my Aeroplan account was deactivated. I only discovered the issue when I tried to log in and couldn't access my account. There was no email or message sent beforehand to inform me of any issues or give me a chance to resolve anything — it was simply shut down. When I reached out to customer service, I encountered long wait times and unhelpful responses. The representatives I spoke with were either unaware of the reason for the deactivation or unwilling to share any details. I was bounced around with no clear resolution or timeline. For a loyalty program that claims to value its members, this experience felt disrespectful and careless. I had points in my account, and now I don’t even know if I’ll be able to recover them. The lack of communication and transparency is unacceptable.

I recently booked a flight using Aeroplan points on a route that is serviced by Air Canada and partner airlines such as United. When I needed to cancel (or change) the booking, I discovered that it costs $250 to cancel and $100 to change. My partner had booked on the same flight using United miles and was able to return his booking for a complete refund of points and money from United, and NO fee. When I called to ask about this, the customer service rep was rude and condescending. I'm so disappointed in Air Canada and Aeroplan, and I intend to cancel my account.

Missing points all the time. Buy a ticket during a bonus points sale, nope, you'll have to argue to get them applied. Book with one airline ie Air Canada but for Lufthansa flight, nope, your points won't be applied. Create a claim, 1 year and still arguing with those pricks. It's clear at this point that the goal is to frustrate you into giving up.

As part of my premium credit card privileges I received companion pass for Economy class. When I made a reservation using the companion pass, Air Canada after a month of the booking changed the flight itinerary, to that I decided to cancel my flight. All good up to this point. I checked my eligibility of cancellation and damn, full refund and reinstatement of my companion pass. Received email confirmation as well. However, upon cancelling and receiving my refund, I am still chasing for reinstatement of my unused companion pass between Aeroplan and Air Canada. Customer service very politely asked me to file a claim and wait for a decision. What a damn scam, with all confirmation and record on email, now they are stating probably my pass has expired. If that was been communicated to me before cancellation I would have probably thought twice before executing my decision. Did this ever happen to you? If not, be aware