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I’ve been trying to get hold of someone as it seems my card number is linked to someone else’s email now. (I’ve had my card with the same number for 20 years, and use it to collect points). I’m either put on hold for 2 hours then cut off, or told no one is available, try later. I don’t even get the option to have a callback. They need more staff and more lines.
I have been an Aeroplan customer for over 25 years. It used to have value, but the value of a point has diminished so much it is no longer worth even trying to collect them. One example, a family flight to Mexico and back, almost all my 350K points PLUS over $4300 cash....huh? I used to fly to Mexico for 25,000 points, 100,000 for the whole family, and all I paid was the tax. Now I am spending all my points, and paying additional cash that almost matches a full cash fare from a competitor. Time to move on. This program has lost ALL its value and I will be looking elsewhere to build and claim points.
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Made an purchase thru estore shopping and never received points. Submitted a missing points request in six weeks after purchase and no response ever after. Tried to call and waited for two and a half hour and still not connected to an agent.
I have attempted with two different cards, over three months, and with 2 different web browsers and e-mails, to sign up for their plan, and I continue to get error messages saying "Oops, something went wrong". In trying to contact them for this issue, it does not come up as a possible option during their many menu options to choose from. PLUS, the online chat help states up front that you don't get to chat with a live person!! So, is it really chat? NO! Seems I will try to never fly Air Canada again, as this is their main plan for flyer miles, and if I can't collect, why use them?
The online system does not work thus you cannot redeem your points. They will not answer the phone. They ask for feedback but will never get back to you. I'm not kidding. Use another carrier and points card as these guys and gals just don't care.
Every time I call Aeroplan I’m on hold for well over an hour. They do not provide a callback option and they don’t give you a wait time estimate.
On May 8th, 2022...I purchased 4 cards worth 500.00 each to purchase a gazebo and make a great Father's Day. BUT, it was ruined because the cards were mailed in 4 separate envelopes and one was somebody else's card worth 50.00...meaning the other person got a great deal of 450.00 more to spend! I phoned Aeroplan and they said I had to send pictures to prove it, which I did.
An investigation was done, which I had already waited four weeks to get the card. They finally said okay and will send another...It is July and I still don't have it! I phoned several times and asked that since they screwed it up, it should be mailed overnight...but no. So, the store said they couldn't hold the gazebo anymore and now it is next to impossible to find the one we want and the size...and still waiting for the card, which another was sent and they said it was sent express, which is 2 days and that was over a week now. I am exhausted and very disappointed in the service.
I try to call Jun 16 th 2022 5pm Aeroplan call centre, it’s keep me 63 minutes hold still not answer. I think they closed. Is the worst call centre experience in my life. Any one want fun? Call them aeroplan call centre.
I had bought Air Canada Ticket Vancouver to Mumbai and return back to Vancouver for about $2200, unfortunately, I had to cancel those ones. For cancelation, there was a penalty and charges of about $300 so I was entitled to get $1,900 whereas they were offering 132,509 Aeroplan points, so I bought those points. I am looking at the offers and even Air Canada Tickets for the last 4 months and what I see is that those 132,509 points hardly fetch 60% of the worth of what I invested. It would have been a wise decision if I would have taken a cash refund from Air Canada after paying the penalty etc. then also I would have been in a profit. NOT RECOMMENDABLE AT ALL.
I have been a member of Aeroplan for about 20 years but will definitely cease my relationship. Unable to change my return flight even if I bought my plane ticket with flexible date option. No one to answer the phone, the website direct you to Air Canada but Air Canada system are incompatible with Aeroplan's booking system.
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