Aeroplan

Aeroplan Reviews

About Aeroplan

This profile has not been claimed by the company. See reviews below to learn more or submit your own review.

Aeroplan operates an airline loyalty and travel rewards platform that connects with financial institutions, travel providers and merchants to create earning opportunities. Members earn points through flights, hotel stays, car rentals and retail purchases. Redemption options span flights across the Star Alliance network, accommodations, car rentals and merchandise.

Pros
  • Easy flight booking process
  • Quick resolution of issues
Cons
  • Limited flight availability
  • Inconsistent customer service

Shop with confidence

Compare with top companies

Aeroplan Reviews

Filter by Rating

  • (4)
  • (1)
  • (16)
  • (336)

Popular Mentions

    How do I know I can trust these reviews about Aeroplan?
    • 4,609,564 reviews on ConsumerAffairs are verified.
    • We require contact information to ensure our reviewers are real.
    • We use intelligent software that helps us maintain the integrity of reviews.
    • Our moderators read all reviews to verify quality and helpfulness.
    Recent
    • Recent
    • Oldest
    • Most helpful

    A link has directed you to this review. Its location on this page may change next time you visit.

    How do I know I can trust these reviews about Aeroplan?
    • 4,609,564 reviews on ConsumerAffairs are verified.
    • We require contact information to ensure our reviewers are real.
    • We use intelligent software that helps us maintain the integrity of reviews.
    • Our moderators read all reviews to verify quality and helpfulness.
    Page 1 Reviews 0 - 10

    Reviewed Dec. 22, 2024

    Missing points all the time. Buy a ticket during a bonus points sale, nope, you'll have to argue to get them applied. Book with one airline ie Air Canada but for Lufthansa flight, nope, your points won't be applied. Create a claim, 1 year and still arguing with those pricks. It's clear at this point that the goal is to frustrate you into giving up.

    Thanks for your vote! Report
    Customer ServiceSales & Marketing

    Reviewed Dec. 11, 2024

    As part of my premium credit card privileges I received companion pass for Economy class. When I made a reservation using the companion pass, Air Canada after a month of the booking changed the flight itinerary, to that I decided to cancel my flight. All good up to this point. I checked my eligibility of cancellation and damn, full refund and reinstatement of my companion pass. Received email confirmation as well. However, upon cancelling and receiving my refund, I am still chasing for reinstatement of my unused companion pass between Aeroplan and Air Canada. Customer service very politely asked me to file a claim and wait for a decision. What a damn scam, with all confirmation and record on email, now they are stating probably my pass has expired. If that was been communicated to me before cancellation I would have probably thought twice before executing my decision. Did this ever happen to you? If not, be aware

    Thanks for your vote! Report

    Not sure how to choose?

    Get buying tips about Airlines delivered to your inbox.

      By entering your email, you agree to sign up for consumer news, tips and giveaways from ConsumerAffairs. Unsubscribe at any time.

      Thanks for subscribing.

      You have successfully subscribed to our newsletter! Enjoy reading our tips and recommendations.

      Customer ServiceStaff

      Reviewed Dec. 10, 2024

      I was getting ready to purchase a ticket using my points with Aeroplan. After trying to sign in, I found out that my account has been frozen. I Call the customer service number that was provided I opted for someone to call me back because there was a long wait, it took about half a day to call me back. That being said at this point I thought they will ask me some questions verify who solve the issue, unfreeze my account and we would be done. However the person told me that my account has been frozen level two and they cannot unfreeze it, I asked what was the reason, she stated she did not know. I asked to speak to a supervisor and she said it will have to stay on hold for 1 hour to get to a supervisor.

      She continued by saying all I have to do is send an email with a copy of my picture ID and that is the only way my account will be unfrozen. She gave me an email address. I sent that email and Four days later I still have no response and no access to buy my ticket. I called customer service again and The same thing, I waited for a callback that I waited for half a day, the rep could not do anything, could not help in any way. I asked to speak to a supervisor. She stated it will be at least 15 minutes. I said, "I’ll wait." Five minutes later the same rep comes back and states, "I just spoke with a supervisor and he can not do anything to help you."

      The truth is I myself I’m thinking about changing my plans and going with a different airline. If I had the horrible experience with something that’s simple what would’ve happened if it was something a little bit more serious like losing my luggage having to change a flight for any reason. Aeroplan and Air Canada are entities that I will never refer or advise anybody to deal with.

      Thanks for your vote! Report
      Reliability

      Reviewed Dec. 10, 2024

      I redeemed Aeroplan points for gift cards two weeks ago, and I’m extremely disappointed with the service. Despite the redemption being confirmed, I was told it’s still under processing and will take an additional 2–4 weeks. This timeline is unacceptable, especially during events like Black Friday and Boxing Day when these gift cards would be most useful.

      To make matters worse, they mentioned the cards would be shipped via Canada Post, which has been on strike for nearly a month. This means my cards will be further delayed, likely by months, as they’ll sit in a backlog. When I asked for alternatives, such as cancelling the order or receiving virtual cards, I was told neither option was possible. This lack of flexibility and poor planning shows how unreliable Aeroplan is. I’ve since cancelled my account and switched to Air Miles, which offers better service. I’d strongly advise staying away from Aeroplan—it’s a frustrating and outdated loyalty program.

      Thanks for your vote! Report
      Customer ServiceOnline & App

      Reviewed Oct. 29, 2024

      Most confusing reward program. They throw things at you to confuse you more. Then you call and talk to someone there and he is confused. Then you are more confused. Then you have to book a flight on the app confused and You go to airport and you find out the pilots are confused. Then you finally find your seats and you sit and still confused.

      Thanks for your vote! Report
      Verified purchase
      Customer Service

      Reviewed Oct. 15, 2024

      Have been calling and emailing since May of 2023 and nobody's returned my emails or calls. Compete disregard for a paying customer. Awful! I never expected this from a big, "legitimate" airline. I was just brushed off after I was downgraded from business class to economy and wasn't offered points compensation. Thumbs down!

      Thanks for your vote! Report
      Customer Service

      Reviewed Aug. 28, 2024

      Impossible to redeem points. Every time I place an order online for an eGift card, my order gets cancelled or rejected. I am told there is a "security hold" on my account. I have made over 30 calls in the span of 3 days and nothing has been rectified. It is ridiculous and frustrating. The e-store tells me it's Aeroplan and Aeroplan tells me it's the e-store. Nobody has taken responsibility or assisted me.

      MP

      Thanks for your vote! Report
      Customer Service

      Reviewed June 24, 2024

      My Aeroplan account has been hacked 3 times in the last year. Each time my points have been very close to being cleaned out. I have followed through with changing passwords etc. as they have asked but it still gets hacked. The 3rd time I was told it would take 55 days to reinstate my points and after talking to a manager they said it would be 5 days. It has been 3 weeks and they claim the representative said it may be done by the end of the week that I called. They will not go back and check the call. I feel the service is poor and this benefit is a security risk.

      Thanks for your vote! Report
      Customer ServiceSales & Marketing

      Reviewed June 13, 2024

      Worst loyalty program! I have been calling to get a "security hold" off my account so I can redeem my points for an EGift Card. I have been put on hold twice, once giving me a phone number to call back just in case I get disconnected, it was the wrong number!! I am still on the phone 1 hours later! The best loyalty program is PC POINTS, that is the only loyalty card I am going to keep in my wallet, the rest of them are going in the shredder!

      Thanks for your vote! Report
      Customer ServiceStaff

      Reviewed May 15, 2024

      I found this company to be absolutely terrible! I transferred American Chase points in order to purchase a flight on Air Canada. To start there was no currency conversion (I should have asked that question when I called). I could not buy the ticket with my new points! I had to buy a gift card in order to do so. They did not have one for the full amount of my points. I was stuck with $160 only to be used on there site. Tried to use the remainder a few months later and they cancelled my order and deactivated my account! I sent in paperwork they said I needed. Weeks later and 2 phone calls it is still not instated. The last supervisor I spoke with was rude, condescending, and she raised her voice! Both times I was on hold for over 30 minutes and told they could only email the other department, no phone conversations. I will probably never see my money, but you can bet that I will never use them again and I will warn anyone and everyone of my experience!

      Thanks for your vote! Report
      Loading more reviews...

      Aeroplan Company Information

      Company Name:
      Aeroplan
      Website:
      www4.aeroplan.com