Aeroplan

I have been a member of Aeroplan for about 20 years but will definitely cease my relationship. Unable to change my return flight even if I bought my plane ticket with flexible date option. No one to answer the phone, the website direct you to Air Canada but Air Canada system are incompatible with Aeroplan's booking system.

I was a frequent flyer with Aeroplan before COVID. I used to encourage friends and family to use this product. With the changes to Aeroplan and now that COVID restrictions are easing, I am looking at international flights. I have flown locally and noticed the substantially higher points (about 300%) for booking and when I looked at international flights, using different destinations, it's a case where if I fly Business Class for 2 people, (YEG to Athens) for one of the destinations, it went up from 160,000 (sometimes less) points before to now over 500,000 points!! I have more than enough points accumulated but this is ridiculous/robbery!

Over 100k points of mine expired because Aeroplan missed a transaction back in May 2020. I specifically purchased Banana Republic clothing to ensure my points did not expire and can prove that with invoices and bank statements yet Aeroplan says they refuse to look into it because it happened over a year ago. They forgot that it's been a pandemic the last year and people are not allowed to fly hence why I never checked my account, just assumed I received the points and had another 18 months buffer time. Wrong. The supervisor named Tara in MTL said it's likely an issue with Aeroplan's software but there's nothing that can be done now. After 20 years of being a loyal customer this is how they treat me. I'll be selling all my stock and won't give this company another $, I suggest everyone else does the same.

I have been collecting and redeeming points for many years and right now my balance is 523,000 pts. I thought we could use them for some great trips in retirement but now with Covid we are quite reluctant to hop on a plane and go traveling to foreign lands. So I thought maybe we could use some up redeeming for an Amazon e-gift card. Should be pretty simple right. Wrong!

Aeroplan had a good program until the recent change. They said it was new and improved with a better system and more choices. A one way flight example would be Toronto to Calgary was 15000 points. Now the same flight is 35000. Even the rep said he’s had nothing but complaints and the plan is far worse. I do not recommend this reward plan. It is not worth it.

I recently purchased a new Samsung Galaxy A21 mobile but I received a open box mobile. I raised a complaint and following-up for more than a month but no resolution yet. Aeroplan eStore customer support team is not responsive and they simply said it is Vendor's mistake. I provided all the screenshots and proof for the open box mobile and I lost $300 in estore store. I won't suggest Aeroplan estore in future as I had very bad experience.

I have redeemed my Aeroplan point on 4th Dec 2021, until now the item was not delivered (17th Feb 2021). I called Aeroplan customer care to follow up weekly since 14th Jan 2021 and submitted my case online 4 times. Every time I called the same answer they gave me: they are still investigating, the vendor did not provide me with the status of my order. They can not refund my AEROPLAN point and they can not re-send my gift card either. They suggest that I will wait indefinitely for the answers. Spoken to 2 supervisors and said the same things.

The Aeroplan gift card redemption program is proving to be a failure. 2 of 4 cards redeemed over the last year were never delivered. The other two were delivered a couple of months after ordering. As to the lost cards you have to pester Aeroplan for the recovery of the redeemed points. This has required several follow ups. Is anyone actually running this program. I will not order any gift cards again.

Just had a horrible experience with Air Canada/Aeroplan customer service. They were very rude and aggressive and kept repeating their rules about luggage charges. They Claim even that they are owned by Air Canada, they have nothing to do with charges. I called them to discuss and understand the charges and headaches experienced with their partner airlines but they don’t want to help or hear about it. Keep blaming other Airlines. Called the other airlines directly but they blamed on AirCanada because it is AirCanada ticket. They said if the ticket was purchased through them it would have included 2 pieces of luggage on international flights but since the ticket was through Air Canada, they can’t help.

First of all, the website is not reliable. I was trying to convert my Aeroplan points into e-Gift Cards in time for the post-Xmas sales. However, all day on December 22nd the e-Store website was down. Then, when I could finally get online December 23rd to make my transaction, I found on December 26th that Aeroplan had cancelled the e-Gift Cards on me, without immediately returning the points. Now, as of December 28th, it will be too late to purchase alternative e-Gift Cards (with the 24-72 hour lag) in time to take advantage of the sales, meaning the price on the items I had in mind will go up. What a waste on something that should be so simple. Plus, all the time and frustration involved!!!