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Purchased a set of tires that were the wrong size. Attempted to get customer service to change the tire size before shipping out.. Nothing was done. Re-ordered correct tires and they were shipped and were fine. Received return labels that were identical. Couldn't ship both tires with same label. Paid 54.00 for shipping from FedEx and tires were shipped. Tires Sleazy customer service made NO attempt to find tire with different label and was just sitting, there doing nothing. TOTALLY apathetic customer service group (Alajandro/Carmen) and hung up on me when calling to resolve problem. They are the most inept people on the planet. Do NOT understand logistics or customer service. Buy from ANY other tire company, not this one.
BUYERS. BEWARE!! DO not buy any tires from this company! They sold us tires that fell apart in less than 6 months and refused to warranty the manufactures defect. In fact, the tires we purchased are no longer being manufactured so we cannot even find a replacement! Very bad rating for this company and I only hope we save someone else from making the same bad mistake!
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I ordered tires on Friday evening and they were delivered the following Thursday with no issues. I got an email when the tires were shipped and when they were delivered. Tires were exactly what I ordered (brand and size). I wouldn't hesitate to order from Tires-Easy.com in the future. Thank You for a smooth transaction.
They are the worst company ever I dealt with. They don't want to assist in warranty of my tires and they don't want to help. They don't pay for it. The manufacturer does but still don't want to help customers. Two tires are bald after 30k so don't buy from them. Bunch of thieves. I see they have a lot of bad reviews and I wish I could see that prior to purchase.
I recently attempted to purchase 4 Bridgestone Turanza Serenity Plus 235/50R18 97W BSW Tires. They deal on their website was 74$ a tire if you purchased 4. There was also a limited time rebate from Bridgestone. I placed the order and the next day I received this email. "We are writing to let you know that your order has been fully cancelled. If you are unaware of the reason, please contact us at 1-855-978-6789 or via email at firstname.lastname@example.org". I had found a similar deal online for 104 dollars a tire online but purchased from Tires-Easy. In the time it took for them to inform me they wouldn't honor the order, the rebate and the other deals had expired. They offered no solutions, no discounts towards other tires, nothing just a full on cancel. Terrible company. I would never make a purchase from them in the future.
This company is a fraud. We bought four tires from them that turned out not to be the right size. Returned all four and a month later I noticed they still didn't refund me. So I had to contact them and they basically played stupid saying they never issued me a return order and they did not have the tires and I would need to show a receipt proving otherwise.. Not realizing I had enough brains to look at the label they emailed me prior and the tracking information showed that not only did the items get delivered, but someone there signed for them... Being they couldn't deny the information via the tracking info, they proceeded make an excuse as to why they thought I didn't return the tires and then lie and tell me they only received 2 out of 4 tires... BULL. We were right there with the FedEx driver and watched him take all four tires and put them in his truck...
Then they used the receipt bit again, telling me they cannot file a claim with FedEx for the missing tires without a receipt... We were not given a receipt. And we don't need one. The tracking information is our receipt. Even if we were given a physical receipt, they would still stick to their story that they only received 2 out of 4 tires, because the receipt would not show anything different than the tracking info shows... They just don't want to give me a refund is all... Here's another interesting tidbit... They acknowledged receiving 2 of the tires.. When I've still YET to receive a refund for the 2 tires... They received them a month and a half ago... These people are despicable, unprofessional, and scam artists. Do not do business with them because even if you're ordering something that you know 100% you wouldn't return, there's still a chance the item could be wrong or damaged...
I just purchased a set of 4 Nokian Hakkapeliitta tires. There were a fair price and the shipping was as agreed. When I received the tires I notice the date code of 3616 showing that they were over 3 years old. I contacted customer service stating their ad said nothing in regard to the tires being old and asked what was my redress other than return (I already had an installation appointment). They said my only option was return for a refund. This is not a sound practice as see they have been caught by others for selling old product.
Purchased and received tires from Tires-Easy.com. I had them mounted at a shop in my town. After mounting the installer told me the date code on the tires was one month from being five years old. I left the tires on the vehicle but I was very dissatisfied with Tires-Easy shipping me five year old tires. I left a negative review of my experience on their website, but the review has since vanished. It appears they only allow positive reviews for other potential customers to read. I won't do business with them and when anyone asks me where I got my tires, I tell them--and then I tell them to shop at a reputable company.
I ordered tires from them and had to change my address because I moved. They hadn't shipped the tires yet and would not switch the tires to my new address!!! I called FedEx and they told me I couldn't switch my new address without Tires-Easy's permission. Then they told me I could pick it up at the nearest FedEx hub facility but because I got a certain type of package I had to travel 80 miles to get it when they have 3 distribution centers were I live and the tires are gonna come through my town to get to the hub they shipped it to!!!! And they only had one of my tires. I thought they were all there but found out they shipped the tires from 2 different places. So I have to come back 80 miles one way to get them! Will not be using Tires-Easy again. My thing is they sure take your money out of your bank account right away and don't verify who you are. Why can't they look you up that quick too!?! Not satisfied!
AS MANY OTHER REVIEWS SHOW... They leave a bunch of tires not even in stock on the site and now here I am 3 days later getting an email saying my order is cancelled and now have to wait 2-3 more days to get my money back from PayPal to even order another set of tires! They wouldn’t let me order another set in stock without placing a new order and I have no money because it will be a few more days for a refund. Horrible phone service and no care of empathy for their mistake.
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