Tire Rack

Tire Rack sent me a strut with a defective bolt that sheared off when the experienced, professional installer attempted to assemble it. Tire rack is attempting to blame the mechanic, and is refusing to honor their warranty. Do Not Use Tire Rack! there are several other options that are just as inexpensive.

My experience with this company started out the same as most of the reviews here. Approximately 6 months into using these tires they started cracking on the side wall. I contact tire rack and after going through over a month of emails about their robust warranty program, I was meant with three different unwarrantable conditions including "driving tires that are under inflated." I even took to Discount Tire and they evaluated saying "manufacturers defect." Tire rack continued to stated other reasons that the warranty would not cover over $800 worth of tires. I will never buy from them again. Go to Discount Tire, they price match and have better customer service.

The purchase process and tires themselves are fine enough. But, the customer service/warranty coverage is poor. I had a tire blow out and contacted the customer service division for warranty coverage. I sent the requested photos, etc. After not hearing back for over a week, I emailed them again to be told the issue was my fault. Like the other reviewers here state, Tire Rack is fine until it isn't. I would proceed with caution and assume that warranties, guarantees, etc. will not be honored.

X1 credit card features the best consumer protection technology, such as virtual cards linked to your main credit card account. Such credit card can have a fictitious name (J Doe) to protect a consumer in case of credit card data leak. Tire Rack knows little about credit card technologies. A big business but can't handle a simple credit card transaction.

Tire Rack is great unless you have a problem with your tires. They will deny any claim of a tire or set of tires being defective, sight unseen. They show no interest in having a local shop assess the problem. I should have known better than to order tires online... lesson learned. I will gladly spend a little more to have my trusted local Tires Plus install tires I purchased from them. They take the time to show me when there is an issue with my suspension or alignment in a way that I can understand. It's as if Tires Plus values the customer... imagine that!

If I could give less than 1 star I would do so... I don't understand how Tire rack states that they have good reviews. That they are 4 out of 5 stars. I have had horrible eperience with tire rack, I have a screw on the outside wall of my tire and is unable to be fixed. I went online and after 2 days of fighting with tire rack to even find my tires that I ordered because they were not in the orders. When I finally was able to pull up my tires and pull road hazard on my tire, it wants me to buy a new tire and give them the invoice... Are you serious. Who has an EXTRA 190.00 to buy a new tire when there is a road hazard warranty. I am unable to use my truck that I have for going to and from work as well as taking my children to school.

I purchased 4 very expensive extreme performance tires. I had read the road hazard fine print, and felt good about the service. (It did seem too good to be true). Well one got an irreparable hold in the sidewall. I called and asked about the process. I wanted to do everything correctly. They made it seem so simple and easy. The representative told me "To take pictures, save receipts, and get it fixed or replaced. Then you file the claim afterwards." They made me so mad. I did just as they said, and then they said that I must "get the claim approved first before fixing or replacing the tire".

I purchased online, purposely selecting 'in stock' items only to find they were not. The only available option was 100.00 more per tire. Customer service said 2 were available so it wasn't false advertising.

I purchased 2 tires from TireRack.com in January 2021. In October 2022 I had to have them replaced because the tread was coming loose and showing wires. I submitted a claim to have them replaced because I was forced to get new tires. They denied both claims (2 tires) saying they didn't meet the requirements of my contract--the tires were just worn. This was after getting several emails from them saying they were not able to open the pictures I sent to them and to go to the portal to upload all of the documentation. (The portal didn't work most of the time either)- I had uploaded this information about 5 times, and had made numerous attempts other than that. Then after getting one of those emails I immediately get one saying they had denied my claim because they were just worn. How do they know if they couldn't open the pictures??? I am calling **.

I purchased a battery 8 months ago that has a 1 year no question, no pro rate exchange. It quit working. I was told that I had to contact the company direct. That this would take over a week. I bought a second battery to save time and then was told it would take 7-9 days to get to me because it was being drop shipped even though I was told they had it in stock. Now I’m stranded for 7-9 days with no battery. And they don’t care at all. Do not buy a battery or anything important from Tire Rack unless you have time to wait weeks with no car as they take their time getting around to you.