Tire Rack Reviews

I've been ordering tires and other parts from this company for years and didn't have any problems. I had a road hazard warranty claim that was denied due to me buying a tire before I filed the claim. They say you have to file the claim before buying a tire. This makes no difference at all in the tire being covered for a road hazard, it's just an arbitrary "it must be done in this order" for us to pay out the claim. Never again will I buy a tire from. This warranty order of operations that must be followed to get paid out is just a scam to get out of paying out warranties.

Have bought many many tires from them. Overall. Recently I had tread separation on. Otto NT555G2 tires. They sent me a return label to ship back. I took the time and did so. Now I have been chasing Kasey around for over a month to get a determination on the warranty. Nothing after repeated emails and calls. They simply avoid you after the sale. Terrible customer support. Zero communication.

I recently, two months ago, bought tires and accidentally ordered the wrong ones. When I contacted Tire Rack they gave me a new tracking number for FedEx to pick them up and have them returned for a refund. The tracking number shows they were picked up and had been sitting in Georgetown, Ky for over a month. Now it shows they are on a truck to be delivered to South Bend, Indiana and have been on that truck for almost a month. I still have not received my refund. I am extremely disappointed in this company. I have bought tires from them in the past with no issues. I don’t know what has happened with their customer service.

Tires arrived quickly. Once I got them mounted the price wasn’t so great anymore. Worst is the road hazard warranty. It is a COMPLETE scam! The following is my BBB complaint: Purchased a set of tires from TireRack which come with included road hazard warranty for 2 years. My tire blew out on the interstate a week ago. I closely followed their process, took and uploaded photos of the damage, got "pre-approved" before getting the tire replaced.

Customer service was nice but I looked at 10 different style rims and every one was on back order for several weeks. I went with another company and got it cheaper and just in a few days versus a month at Tire Rack.

Updated on 05/02/2026: After going back and complaining on their Facebook page they reached out to me and gave me a discount towards a new set.

I was sold items that their website said were in stock and could be delivered within a week. The next day I got an email that my items were not in stock and there’s would be a delay. This went on for six weeks before I canceled my order and purchased somewhere else.

Purchased 2 Pirelli tires for my Porsche Macan last August. Less than 3000 miles on them and they are worn in the middle of each tire down to flat. Not drivable or safe. Tire Rack denied my claim. $1000 worth of tires and less than 3000 miles. DENIED.

Tires are great, installation was ok, but the text messages and phone calls were too much and ridiculous. The assistant manager and others in organization clearly do not communicate. It's like a bunch of kids that are addicted to text messaging. I dropped my truck off for the tire installation, was told it would take approx 30 - 45 minutes, paid for tires and went to dinner, then here comes 5 text messages and 4 phone calls. They told me they can't install tires without paying for installation first. I told them, "You have my truck and my keys." Put the tires on and I will pay the installation fee when I pick it up, the assistant manager said, "No we can't install the tires until the install fee was paid."

Tire Rack has a great selection, decent prices and fast shipping. Buyer beware of the rebate offers..... I supposedly get $110.00 back from Continental after purchase by submitting a pic of invoice for the claim. NOW COMES THE FINE PRINT..... After submitting the above they kept asking for a copy of the original invoice, I resubmitted it again twice.

Although Bridgestone are good tires Discount/Tire Rack is a terrible company. One of the worst in Colorado. You buy a set of tire for thousands of dollars and then they find any reason they can to void your warranty.

I've been ordering tires from Tirerack for over 10 years, across multiple family vehicles. My experiences with this company have been overwhelmingly positive, which is why I continue to order direct from them. All of the tires I have purchased from them have been great quality, delivered expeditiously and have had no customer service issues. On a couple of occasions I have had to employ the road hazard guarantee, which were handled reasonably well. I have also used their chat feature with great success. Highly recommend.

My wife purchase 4 tires from Tire Rack- Goodrich. One of her tires blew in less than two months. After contacting Tire Rack about the issue we were told to get it replaced and they would refund our purchase price. After supplying the receipt of the replacement tire they sent a check for the cost of the new tire (which was less than the one originally purchased for Tire Rack) so they paid the lesser amount excluding the cost to have the tire installed. We told them this was unacceptable. We should at the very least get refunded the price we paid for the blown tire at the very least. We also should have received the cost to install it as this is the second tire in less than two months. We are thoroughly disgusted with Tire Rack and absolutely recommend anyone and everyone stay far away from them!!

I ordered a new set of winter tires for my teenager's car. They were bound with tape so tight and for so long that the business Tire Rack chose to have them put on for me could not perform the fitting since the tire would not bead. I ordered a second set and the tires were bound EVEN TIGHTER than before. DO NOT BUY TIRES FROM this "business". They are selling old bound tires. I used Town Fair Tire for years and regret ever leaving. Will NOT happen AGAIN!!!!

We purchased 4 tires for my husband's TA on June 10th. One of the tires started to shred the first time he drove the car on the interstate. We started the claim process immediately. We had to purchase a new tire from a local tire store and pay for the mounting again of the tire. We uploaded photos and the receipt for the new tire and mounting charge. They are saying that we still need to upload the receipt for the new tire and mounting charge, which we already have. I feel like they are trying to make us get so frustrated that we just say forget it. The claim process is a scam; it is not user friendly and you never get to deal with a person. I have sent several emails wanting to know where our refund is. I will never use Tire Rack again. Obviously their customers are not important to them.

This company allowed a fraudulent charge by someone using my name and credit card information to deliver to a different address with a different phone number. This should have been an obvious red flag. Though I spotted it and reported it to the bank within 2 hours, The Tire Rack refused to cancel the charge, it remains pending as I type, and/or report this to the authorities, and/or contact the party to which they delivered over $1000 worth of tires. I have no idea if this fraud was perpetrated from an outside entity or from within the company itself, but they are surprisingly incurious to a fraud to which they also may have fallen victim and which may be more widespread. Beware this company and let my experience be a cautionary tale. If you are a victim of a similar fraudulent charge that they approve, you may too be on your own to rectify it.

Don't do it. We use Tire rack, They sell not getting the details right. We bought a tire wheel combo $2,600. The offset is wrong. This sits out from fender 1.5 ". Should have known when phlix would not replay or call me back to confirm my order and correct info... ALSO if the tire goes on the truck /car at any point you're done... NO RETURN. I will never use this company again..

Misleading, Unhelpful, and a Waste of Time – Tire Rack Dropped the Ball. I had a terrible experience with TireRack.com and their so-called "claims process." When I had an issue with my tire, I was explicitly told to get the tire replaced and then file a claim. I followed their instructions exactly — only to be told later by the claims department that my claim was denied because I didn’t get authorization first. That was frustrating enough, but when I asked for a supervisor, she completely changed the story and said it was denied because too many days had passed since the replacement. So which is it? First it’s about authorization, then it’s about timing — sounds like they’ll say anything to avoid paying a claim.

Tire Rack has decent tires but if you are thinking you are covered for the 2 year warranty, think again. You cannot get a tire fixed until Tire Rack authorized it and they will not authorize during not business hours. Total crap of a warranty. We were 250 miles away from home and a tire that was only 13 months old blew on the 4th of July and it was a Friday night. We had to get the tire fixed to get to our final destination. I tried to get a claim on the website and it would not go through. I called and emailed first thing Monday morning and have emails to prove it. We even waiting a day to see if it would get authorized but we had to get home. They REFUSE to honor warranty even on a holiday weekend and their system was down. Even had an email from them saying it was down. TOTAL CRAP.

I would not make a tire purchase from Tire Rack again. I ordered three ADVANTA HPZ-02 Ultra High Performance All-Season tires, but they sent me one tire that was different and claimed it was not their tire and that they could not resolve the issue. The tire that was different had a distinct brand and tread pattern; it was new, but not the tire I ordered. I purchased three matching tires, not a mismatched set. The customer service was subpar. I would never shop there or recommend them to anyone looking for tires; buyers beware.

I have been purchasing tires from Tire Rack for years. Last week I ordered 1 tire for my 4Runner to replace a damaged tire. The tire I received was the wrong brand and the wrong size. I thought it would be a simple fix to correct, but their customer service specialist says there is nothing they can do since they sent the correct tire (according to their cameras). I even contacted FedEx to see if somehow my tire got switched with another during delivery, but they showed where the incorrect tire was addressed directly to me from Tire Rack. I own several vehicles and am very disappointed in this service since I do like their selection and have always received excellent service in the past.

Bought two new tires. Only had them for 3 months (2000 miles) they are coming apart. Not covered by their road hazard. Not covered by their warranty. They say it's just stress cracking. The only thing they could do was discount my next tire set if I bought from them again. Why would I do that if you won't cover tires that didn't make it 2k miles? I will never buy a tire from them again neither will my shop.

Brought 4 news tire for my infinity qx80. Didn't have them on my vehicle a week before one blew out and almost killed my family. Call them. They told me I had to buy a another tire from them and send them the receipt. Til today I have not received my refund. I don't know the age of the new tire Or whether it was just a bad tire I won't be buying from Tire Rack again.

I have been shopping at Tire Rack for over 30 years and up until four years ago, I was 100% satisfied with the quick service and on-time delivery of wheels and products that I had ordered sometimes online, and sometimes by phone. But for the last four years, not only has the service gone downhill, but they availability of wheels and some tires has shrunk to the point where it’s no longer feasible to use tire rack anymore. I couldn’t be more dissatisfied, that’s why I only gave them one star.

6 months ago on my last purchase this review would of been 5 stars. Today as I attempt to purchase my 2nd set of tires, experience is night and day. I was looking at a set of their close out tires. Saved them in my cart. Next day as I try to complete the purchase, the price changed. It went from $180 to $201. Then the next day it went to $202. This was one of their last tires remaining. I then contacted Tirerack in writing for daysss requesting an explanation. Not 1 reply. I tried their contact form, nothing. I tried a precious contact I had for them, nothing.