Tire Rack Reviews
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They reached out to me and did the Right thing. Tire Rack acknowledges that cross-threading may occur for a number of reasons, including a defective bolt. It ended up costing me a day.
Tire Rack sent me a strut with a defective bolt that sheared off when the experienced, professional installer attempted to assemble it. Tire rack is attempting to blame the mechanic, and is refusing to honor their warranty. Do Not Use Tire Rack! there are several other options that are just as inexpensive.
My experience with this company started out the same as most of the reviews here. Approximately 6 months into using these tires they started cracking on the side wall. I contact tire rack and after going through over a month of emails about their robust warranty program, I was meant with three different unwarrantable conditions including "driving tires that are under inflated." I even took to Discount Tire and they evaluated saying "manufacturers defect." Tire rack continued to stated other reasons that the warranty would not cover over $800 worth of tires. I will never buy from them again. Go to Discount Tire, they price match and have better customer service.
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The purchase process and tires themselves are fine enough. But, the customer service/warranty coverage is poor. I had a tire blow out and contacted the customer service division for warranty coverage. I sent the requested photos, etc. After not hearing back for over a week, I emailed them again to be told the issue was my fault. Like the other reviewers here state, Tire Rack is fine until it isn't. I would proceed with caution and assume that warranties, guarantees, etc. will not be honored.
X1 credit card features the best consumer protection technology, such as virtual cards linked to your main credit card account. Such credit card can have a fictitious name (J Doe) to protect a consumer in case of credit card data leak. Tire Rack knows little about credit card technologies. A big business but can't handle a simple credit card transaction.
I paid with X1 for my Tire Rack order, and they called me to verify who has placed the order and paid. They did further investigation and then emailed me saying that "We are unable to complete the verification on the recent order placed with us. To proceed with the order, we would not be able to accept a credit card. We would need an alternate form of payment."
Tire Rack is great unless you have a problem with your tires. They will deny any claim of a tire or set of tires being defective, sight unseen. They show no interest in having a local shop assess the problem. I should have known better than to order tires online... lesson learned. I will gladly spend a little more to have my trusted local Tires Plus install tires I purchased from them. They take the time to show me when there is an issue with my suspension or alignment in a way that I can understand. It's as if Tires Plus values the customer... imagine that!
If I could give less than 1 star I would do so... I don't understand how Tire rack states that they have good reviews. That they are 4 out of 5 stars. I have had horrible eperience with tire rack, I have a screw on the outside wall of my tire and is unable to be fixed. I went online and after 2 days of fighting with tire rack to even find my tires that I ordered because they were not in the orders. When I finally was able to pull up my tires and pull road hazard on my tire, it wants me to buy a new tire and give them the invoice... Are you serious. Who has an EXTRA 190.00 to buy a new tire when there is a road hazard warranty. I am unable to use my truck that I have for going to and from work as well as taking my children to school.
When calling Tire rack they are very unprofessional. I did a full look through of the road hazard warranty and at no point did the hazard state that I would have to purchase a new tire and what Tire rack will give me 70.00 back for the tire???? If I had an EXTRA 190 I would not even worry about tire rack because of the horrible hassle it is to have any service for tires that I purchased from them... at a VERY HIGH PRICE... I WILL NEVER BUY FROM TIRE RACK AGAIN. I would rather pay 100.00 or more extra at GOODYEAR or DISCOUNT TIRE to get better service and not have to worry about the hassle, they would replace my tire with no problems.... Horrible horrible horrible..... I also reported them to BBB, for violation of contract.
I purchased 4 very expensive extreme performance tires. I had read the road hazard fine print, and felt good about the service. (It did seem too good to be true). Well one got an irreparable hold in the sidewall. I called and asked about the process. I wanted to do everything correctly. They made it seem so simple and easy. The representative told me "To take pictures, save receipts, and get it fixed or replaced. Then you file the claim afterwards." They made me so mad. I did just as they said, and then they said that I must "get the claim approved first before fixing or replacing the tire".
Getting the claim approved is not a simple one day process. If you drive your car and need it day-to-day, it is difficult to adhere to those guidelines. Plus their first representative told me something completely different. I sent in pics, and got it denied. Some of the last customer service agents I spoke with, were not seeing history of that first phone call. They were using all of the other phone calls against me, where they said, "You must fix it after official approval." They had records of those. They finally in the end said, "They would honor it this time, but next time wouldn't, and I must get the claim approved first". This sat bad with me. While I'm happy I was compensated, it was a lot of work and stress to battle Tire Rack. Their first representative lied to me. I won't ever buy 4 tires from them again.
I purchased online, purposely selecting 'in stock' items only to find they were not. The only available option was 100.00 more per tire. Customer service said 2 were available so it wasn't false advertising.
I purchased 2 tires from TireRack.com in January 2021. In October 2022 I had to have them replaced because the tread was coming loose and showing wires. I submitted a claim to have them replaced because I was forced to get new tires. They denied both claims (2 tires) saying they didn't meet the requirements of my contract--the tires were just worn. This was after getting several emails from them saying they were not able to open the pictures I sent to them and to go to the portal to upload all of the documentation. (The portal didn't work most of the time either)- I had uploaded this information about 5 times, and had made numerous attempts other than that. Then after getting one of those emails I immediately get one saying they had denied my claim because they were just worn. How do they know if they couldn't open the pictures??? I am calling **.
Tires should not be worn out, losing tread and showing wires in less than 2 years with normal driving and proper inflation. I think they probably deny most of the claims that come through. They were Goodyear tires. The guy who put on my new tires said he worked for Goodyear for a long time before he left and said they received more complaints about Goodyear tires than any other tires. I would absolutely NOT recommend this place to anyone ever. And to top it off, I got a text saying one of the claims was approved only for them to turn around and tell me that it was "accidentally" approved-it really wasn't because they couldn't open the documents. Horrible company and even worse claims department.
I purchased a battery 8 months ago that has a 1 year no question, no pro rate exchange. It quit working. I was told that I had to contact the company direct. That this would take over a week. I bought a second battery to save time and then was told it would take 7-9 days to get to me because it was being drop shipped even though I was told they had it in stock. Now I’m stranded for 7-9 days with no battery. And they don’t care at all. Do not buy a battery or anything important from Tire Rack unless you have time to wait weeks with no car as they take their time getting around to you.
Tire Rack author review by Kathryn Parkman
Tire Rack has over 2.2 million square feet of distribution center space across the country with inventory from 25 tire and 55 wheel brands. Tire Rack has its own testing track, and its website features helpful reviews and educational resources.
Tire navigator: Search for tires by year, make and model as well as tire and wheel packages already mounted and ready to install.
Availability: Tires or tire and wheel packages are ready to deliver by the next day in most cases.
Major brands: BF Goodrich, Continental, Avon, Bridgestone, Dunlop, Firestone, General Tire, Goodyear, Hankook, Hoosier, Kuhmo, Michelin, Pirelli, Toyo, Yokohama and more.
Learning center: Tire Rack has an extensive area of their website dedicated to education, research and advice.
Installation: Can be shipped directly to the installer of your choice or one of their 8,000+installers. All you have to do is schedule your appointment and show up. Tires can also be shipped directly to your address.
As a member of the ConsumerAffairs Research Team, Kathryn Parkman believes everyone deserves easy access to accurate and comprehensive information on products and businesses before they make a purchase, which is why she spends hours researching companies and industries for ConsumerAffairs. She believes conscious consumption is everyone's responsibility and that all content deserves integrity.
Tire Rack Company Information
- Company Name:
- Tire Rack
- Website:
- www.tirerack.com
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