Tire Rack Reviews

Customer service was nice but I looked at 10 different style rims and every one was on back order for several weeks. I went with another company and got it cheaper and just in a few days versus a month at Tire Rack.

Updated on 05/02/2026: After going back and complaining on their Facebook page they reached out to me and gave me a discount towards a new set.

I was sold items that their website said were in stock and could be delivered within a week. The next day I got an email that my items were not in stock and there’s would be a delay. This went on for six weeks before I canceled my order and purchased somewhere else.

Purchased 2 Pirelli tires for my Porsche Macan last August. Less than 3000 miles on them and they are worn in the middle of each tire down to flat. Not drivable or safe. Tire Rack denied my claim. $1000 worth of tires and less than 3000 miles. DENIED.

Tires are great, installation was ok, but the text messages and phone calls were too much and ridiculous. The assistant manager and others in organization clearly do not communicate. It's like a bunch of kids that are addicted to text messaging. I dropped my truck off for the tire installation, was told it would take approx 30 - 45 minutes, paid for tires and went to dinner, then here comes 5 text messages and 4 phone calls. They told me they can't install tires without paying for installation first. I told them, "You have my truck and my keys." Put the tires on and I will pay the installation fee when I pick it up, the assistant manager said, "No we can't install the tires until the install fee was paid."

Tire Rack has a great selection, decent prices and fast shipping. Buyer beware of the rebate offers..... I supposedly get $110.00 back from Continental after purchase by submitting a pic of invoice for the claim. NOW COMES THE FINE PRINT..... After submitting the above they kept asking for a copy of the original invoice, I resubmitted it again twice.

Although Bridgestone are good tires Discount/Tire Rack is a terrible company. One of the worst in Colorado. You buy a set of tire for thousands of dollars and then they find any reason they can to void your warranty.

I've been ordering tires from Tirerack for over 10 years, across multiple family vehicles. My experiences with this company have been overwhelmingly positive, which is why I continue to order direct from them. All of the tires I have purchased from them have been great quality, delivered expeditiously and have had no customer service issues. On a couple of occasions I have had to employ the road hazard guarantee, which were handled reasonably well. I have also used their chat feature with great success. Highly recommend.

My wife purchase 4 tires from Tire Rack- Goodrich. One of her tires blew in less than two months. After contacting Tire Rack about the issue we were told to get it replaced and they would refund our purchase price. After supplying the receipt of the replacement tire they sent a check for the cost of the new tire (which was less than the one originally purchased for Tire Rack) so they paid the lesser amount excluding the cost to have the tire installed. We told them this was unacceptable. We should at the very least get refunded the price we paid for the blown tire at the very least. We also should have received the cost to install it as this is the second tire in less than two months. We are thoroughly disgusted with Tire Rack and absolutely recommend anyone and everyone stay far away from them!!

I ordered a new set of winter tires for my teenager's car. They were bound with tape so tight and for so long that the business Tire Rack chose to have them put on for me could not perform the fitting since the tire would not bead. I ordered a second set and the tires were bound EVEN TIGHTER than before. DO NOT BUY TIRES FROM this "business". They are selling old bound tires. I used Town Fair Tire for years and regret ever leaving. Will NOT happen AGAIN!!!!