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Tire Rack
Tire Rack
Overall Satisfaction Rating
1.44/5
  • 5 stars
    6
  • 4 stars
    2
  • 3 stars
    1
  • 2 stars
    6
  • 1 stars
    72
Based on 87 reviews that contain star ratingsSHOW RATING DISTRIBUTION

Tire Rack

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Last updated: April 19, 2018

88 Tire Rack Consumer Reviews and Complaints

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Verified Reviewer
Original review: April 19, 2018

I bought a set of tires on sale from Tire Rack with the advertisement stating they were of 2014 production year which makes them a 4-year-old tire and tires have a 5-year expiration date. After purchasing I was sent an email that stated ‘2012 production year’ making them a year expired. I called the customer service and she verified after contacting the warehouse that I would be sent 2014 tires. The next day they were delivered with a DOT from 2011! After calling the same customer service rep she stated that she would take care of the situation and find me the tires and blaming a computer mishap to the advertisement error.

Two days later the best she could find me were 2013 production year tires which already make them expired and still did not comply with their advertisement of 2014 production year tires. She said she could not give me a newer tire and only offered me a refund to my purchase. I am still in shock of how poor the customer service has been after they advertised falsely and would not rectify the error that they made. This has been one week since the original purchase and my initial complaint following the first email and they still have not fixed the ‘error’ in advertising and still have ‘2014 production year’ on the sale item. It is illegal for any reputable tire company to even mount tires over 5 years old and they are selling these dangerous expired tires to people with the false advertisement of a non expired tire. I will never do business with Tire Rack again because of this incident.

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Verified Reviewer Verified Buyer
Original review: April 9, 2018

I purchased 4 Wheels with 4 TPMS sensors already installed on the wheels, had them shipped to my local installer whom I've felt with for decades and purchased 4 Tires from my installer. The day after installation I had my vehicle towed back to my installer with two flat tires. They took everything apart in front of me and showed me two sensors were leaking from a seal. They showed me they were installed incorrectly and Tire Rack put the rubber seals on in the wrong location when Tire Rack installed the sensors to the wheels.

Tire Rack claimed my local installer should have seen this before installing the tires and I saw in person that there was no way of seeing this without taking everything apart prior to installing the tires to the wheels. After all of this the lady I spoke with at Tire Rack said after the local installer installs the tires there is a piece that apparently breaks away from the sensor after air is added to the tires, that the installer never did properly... BS, I'll never deal with Tire Rack again.

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Verified Reviewer Verified Buyer
Original review: April 3, 2018

I went on tirerack.com to buy rims. I went through all and clicked thru all the options about my specific truck. I get rims and now they make my tires rub against upper control arm. I contacted Tire Rack. They said my tires are too big. They are the same exact size I have had on there for years. Ridiculous in my opinion. So now I am stuck with the wrong size rims that make my tires rub. That they said would fit my truck which they don't.

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Verified Reviewer Verified Buyer
Original review: March 22, 2018

I ordered a set of 4 wheels from Tire Rack recently. Their website said that the estimated delivery date was going to be Wednesday, March 21. The package tracking from OnTrac said that they would be delivered by 10:30am. I stayed home from work to receive the delivery, and when it got to the afternoon, I figured I would call OnTrac to figure out what was going on. They said that they had received the package to their San Jose facility a bit late that morning, and so it wasn't going to be delivered that day. I asked them to please deliver it the next day. They assured me it would be delivered the next day by 10:30am. I called Tire Rack, hoping they could do something. They told me the delivery was late and that they would refund half my shipping fees. Ok, well at least it was something. If it had been the end of the story, I would have been happy, and felt that customer service was ok.

Fast forward to today. The package was supposed to arrive by 10:30am. It's now 2pm, and no package. I called OnTrac again, and they have now lost my packages and have no idea where they are. I then called Tire Rack again. The agent I spoke to said that their information is that it's still on the truck, but they can't talk to anyone because their people who deal with this aren't working right now, so they will call me the next day. No resolution, no apology, no offer to make things right. I now have no idea when my wheels are coming, I've wasted 2 days, and am generally appalled at the lack of customer service.

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Verified Reviewer Verified Buyer
Original review: March 21, 2018

I purchased a set of wheels from Tire Rack on February 22nd and they shipped later that day. They arrived the 24th. I opened the boxes to find that each wheel had damage and rust on them. I contacted Tire Rack on Monday the 26th of February during work hours and I was asked for pictures; 15 pictures were sent. All in individual emails since they were large. I re-emailed them the next day to hear back two days later on the 28th. I was told that they are sending me new wheels but they have to wait for American Racing to send them the wheels then they would ship them directly to me, which doesn't make sense but a poorly managed company will do that. The email also stated that when the new wheels comes in, I can use the new boxes to send the old wheels back in.

I never received an RA number or any other return directions pertaining to my order. I waited a few days to recontact since nobody reached out since. March 1st, I received an email with their return policy. Awesome. March 5th I hear back from Kasey (the CS person who I was emailing and calling) after an email wanting to know some kind of information about my return. I was given a new order number and I was told new tracking numbers will be sent to me when they are shipped out. Thanks for something! March 10th, I email Kasey again asking about the tracking numbers. She stated that they had not received the wheels yet from American Racing. After hearing nothing, the wheels arrived randomly March 17 later on in the day. Finally; something.

I bring the boxes into my garage to find only the white straps around the boxes without any kind of tape securing them. I cut the plastic and take the wheels out to find all of the wheels damaged again with chips and rust. I was done at that point. I emailed Kasey the next day on Sunday the 18th and heard back Monday the 19th of March in the morning. Kasey asked for pictures which I gladly sent. I didn't hear anything after. I called the next day and spoke with another representative that told me that she didn't see anything in my account about me sending pictures and that she'll leave a note for Kasey because she sent her a message with no response (no kidding?). I thanked her and moved on. I called back again today the 21st of March and spoke directly to Kasey.

I asked for the next return step like some kind of Return Authorization? She stated that she had UPS attempt to do pickups and gave me several dates. Say what? No. I told her that I was told to wait for the new wheel boxes in order to return the old wheels. Not much of a response after that. I was then told that there is a new return request now and they are due for pickup this Friday or Monday coming up. So, I'll put them on my front patio without any kind of info on them. Great work. We'll see. They better not say I sent them back too late. Customer from hell will crawl out from the depths. This experience has been awful! I'll never order Tirerack.com EVER again. I'm surprised the tires I got prior arrived in one piece.

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Verified Reviewer
Original review: March 14, 2018

I purchased 6 tires from Tire Rack in September 2017 for the winter snow season. I thought I was good to go. According to my invoice, there were 6 identifying numbers which I thought would be on the tires and in their system. However, I was told that the correct DOT numbers were not on the invoice or sent to the third party road hazard company that administers the road hazard program. Unfortunately, one of my tires was hit by something on the road and pierced the sidewall. Since it was a snow tire and it's now March 2018, another was not in stock locally. I called Tire Rack's "customer service" and Tire Rack could not validate my tires. The customer service rep was terrible and actually acted like I purchased the tires somewhere else. Through their incompetence, I did not have any the information required to file a claim even though I had my invoice which outlined the purchase.

I was told the numbers on the invoice are not the correct DOT numbers. So why include them??? The numbers on the outside of the tire were not correct, so I was told by Tire Rack and I needed to look on the inside of the tires and provide these numbers in order to validate the road hazard coverage. Can you believe it! In 25 to 30 degree weather with a foot of snow on the ground, I was supposed to somehow write down the numbers from underneath the car! Their error, their incompetence and their work is transferred to the customer. Tire Rack clearly does not care about their customers. I gave up on trying to deal with their customer service. I'll eat the loss myself. Do yourself a favor and deal with a local tire vendor and NEVER purchase tires from Tire Rack. Their warranties are as useless as their customer service representatives.

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Verified Reviewer
Original review: March 13, 2018

I placed an order last week and later asked for the order to be cancelled. A day later it was still pending and now I have found out that there is still a hold on my card. Your company has put me in a difficult financial situation with the current credit card hold. There should not have been a hold in the first place. This is not a rental car company and even they tell you up front that a hold will be placed on the card. I am going to tell other people on social media and make a complaint against this company.

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Customer increased Rating by 4 stars!
Verified Reviewer Verified Buyer
Original review: Feb. 23, 2018

I purchased new tires in Sept. Upon receiving new tires and driving for the first time on the highway, one tire disintegrated around the bead into rubber dust and caused a flat. I recently got another flat with the same wear, the rubber disintegrated around the bead. These tires were defected from the start. They replaced my first tire, but are refusing to replace this other one. The Tire Rack should consider themselves lucky I did not have a serious accident as both incidents were on the highway!

2 people found this review helpful
Verified Reviewer Verified Buyer
Original review: Feb. 10, 2018

I started by ordering 4 new wheels for my car. Got my order in just a few days with very reasonable shipping. Took them to my local mechanic to mount, balance, and install the new wheels to my existing tires. After I dropped my car off the mechanic called and said I had wrong sized wheels for my current tires and that the air pressure sensor couldn't be transferred to the new wheel. I called Tire Rack and explained to them my mistake. The woman in customer service was very helpful and understanding and was able to quickly approve my return and transfer me to Todd in sales to place a new order. Tire Rack refunded my original shipping and didn't charge me return shipping either. Later before my replacement order had shipped I compared the price of having my mechanic mount and balance new wheels to old tires and install and new pressure sensor to what tire rack would charge for the same service just on new tires.

I found the mount and balance was free vs my mechanic charging $20 a tire. As well as the cost for 4 pressure sensors was only $108 from Tire Rack, the same service locally was $60 a tire. So I quickly called Tire Rack sales to add new tires and sensors to my wheel order. Once again I talked to Todd who was very happy to help me modify my order and update my shipping. Very satisfied so far! Later that day I decided to order an additional 4 wheels and tires from tire rack, these would be snow tires vs my all season I had already ordered. Everything online went well and I didn't have to make any additional calls.

The next day I got a call from tire rack, it was Todd again. He noticed I placed another order and wanted to know if I had meant to cancel my original order. I informed him that no I had indeed meant for there to be 2 orders, but I thanked him for his concern and punctuality! Overall I've had one of the best experiences I've ever had with a company. I will most certainly recommend them and shop from them again in the future!

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2 people found this review helpful
Verified Reviewer
Original review: Jan. 16, 2018

I decided to buy 4 tires for my car with Tire Rack instead of my car's dealership so I could save $300. I got a set of tires shipped to the dealer, they installed it, balanced and charged me for labor. Drove the car and it is vibrating. Came back to the dealer the next day and they said there is a tire that is almost within the range of a defective tire. Called Tire Rack and they agreed to replace it. That means not only to go back and forth to the dealer again to have the replacement tire installed, but also to carry home a defective tire with you so UPS could pick it up because they don't pick up from the dealership.

Replacement tire installed and car still vibrating. Next day came back to the dealer and they agree to re-balance all 4 tires to double check they are ok. Car still vibrating. Called Tire Rack and they asked for the balance report which I sent. They call 2 days later saying 2 more tires need to be replaced. Obviously at this point I'm FED UP and frustrated and ask Tire Rack to pick up the 5 tires that I have from them and to give me a full refund. 2 days later they offer me the following "condition" in order to give me a refund:

1) That I need to bring the 5 tires home or to a FedEx location for shipping.
2) That I must buy another set from the same brand.
3) THAT THEY WILL NOT REIMBURSE THE ORIGINAL SHIPPING COST (this is amazing).

4) That they will not pay for balancing the new set of tires that I need to buy from somebody else.

So now I lost a bunch of time, I had to pay for UBER a dozen times and I had to ask a friend to take the freaking defective tires out of the dealership because not even a single tire fits in my trunk. DO NOT BUY FROM THIS COMPANY. IF THERE'S A MINIMUM PROBLEM WITH YOUR PURCHASE YOU WILL LOSE A LOT OF MONEY AND TIME. I really recommend buying tires from a physical store.

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5 people found this review helpful
Verified Reviewer Verified Buyer
Original review: Dec. 6, 2017

Well first of all I tried contacting their customer service to see how I could file a claim. Then they could not find my file because they spelled my last name and email incorrectly, so I never received an order number. So they tried to tell me I didn't have an order when my bank account clearly says different. I'll make a long story short. One tire had a bubble which they are trying to make road hazard claim under their warranty, and the tread of the other tire is separating and they want to say it was because of some damage from my tire rubbing the inside fender, so the damage just appears a year later? They will try to do everything to get out of replacing the tire. I spent 900$+ and only get 1 yr out of a tire that is under warranty for 4 yr minimum? EXTREME BAD SERVICE, BE AWARE BEFORE MAKING ANY PURCHASES. Once your money is in their hands they do not care about their customers at all. Glad to see I'm only one of 70+ customers.

5 people found this review helpful
Verified Reviewer
Original review: Nov. 18, 2017

Ordered 4 winter tires on rim that were delivered flat. After speaking to a representative I took them to mechanic who told me the stems leaked. Tire Rack sent 4 new tire/rims and they were flat again. Rim holes were not drilled properly and stem did not have good seal. The leak was so noticeable that you could hear it immediately after adding air yet no one at the company noticed that all 8 were leaking when they left the assembly line? Saga has lasted almost two months. Phone calls, emails and 2 trips to my mechanic. UPS has been to my house 9 times! Sometimes tire rack responds to my communication. Sometimes they don’t.

As I write this review I have been waiting 1. 5 hours for a supervisor to call me back. A supervisor was supposed to email me a week ago, to no avail. This has literally been the worst business experience in my 47 years. I can’t believe that the company can stay in business with this type of incompetence. Still waiting for someone to pick up the tires and refund my money. This may end up in small claims court. Anyone would be foolish to do business with them.

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6 people found this review helpful
Verified Reviewer Verified Buyer
Original review: Nov. 13, 2017

I tried repeatedly to place an order for tires on Tire Rack using their website. I ultimately had to call them. at 8:00 no one was promptly answering the phone. When I did get thru, I had to place my order with someone else, a salesperson who wanted to transfer me to still another person. I ultimately talked to 7 people including the service manager Donna. I told her of the time I spent ordering one set of tires, the 5th set of tires I have ordered from Tire Rack. I told her I made $25 an hour in working from home.

She said she would offer me $25 off of shipping. I accepted that. Then, the unmitigated gall of defending the practice of the company's poor service. I asked her: "Are you going to give me $25 dollars off of the shipping." She hung up on me. Never again will I buy from Tire Rack. Their website doesn't work and the help on a Monday is very, very poor. Thank you Tire Rack, for helping start the day just right. If you show up for work on a Monday, be prepared to work.

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4 people found this review helpful
Verified Reviewer
Original review: Oct. 29, 2017

Tire Rack's warranty requires that you ship the faulty tire to them for review and possible reimbursement. How do you wrap & ship a tire? And you still have to put on a new tire to continue driving. My daughter is sitting on the side of I-94, in the dark, in the fast lane waiting roadside, due to tread shredding. 2nd bad tire in 18 months.

7 people found this review helpful
Verified Reviewer Verified Buyer
Original review: Oct. 16, 2017

I have purchased many tires over the years, all delivered to my house. However, once they started "Recommended Installers" the problems began. I've had incorrectly installed tires (wrong rotation), inability to schedule an appointment (recommended installer has no appointment times for months), down to several last-minute cancellations.

During my last (and final!) order, when the recommended installer would not install my tires ("family emergency" was the cancellation excuse this time), I just asked them to deliver the tires to my HOUSE and I would get someone to do it AND THEY SAID NO. They were holding my tires hostage. So I disputed the charge via credit card (CC company couldn't believe Tire Rack was being so unprofessional) got the credit that day (I never ever received or saw the tires, just the charge!) and then bought the exact same tires from WALMART instead. WALMART had to order the tires, but they were there THE NEXT DAY and installed them while I waited. I will never again use Tire Rack; I hope you can learn from my experience.

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10 people found this review helpful
Verified Reviewer Verified Buyer
Original review: Sept. 20, 2017

BUYER BEWARE!!! DO NOT BUY TIRES FROM TIRE RACK!!! I bought a Michelin tire and after mounting it was manufactured wrong causing a wobble. I talked to a lady that was very stern after I asked for a refund. She said she would call back the next day with an answer. She did call back with an rude attitude saying no refund but we will send you a new tire. Here's the Catch! I was to send back the bad one but... If it wasn't in new condition I would be Charged!!! After installing a tire and removing it can't be in new condition so I knew that was their gimmick to rip you off... I LOST ALL MY Money and would have perhaps another tire BAD sent so it's screw the customer... THEY SHOULD NOT BE ALLOWED TO CONTINUE. BAD BUSINESS.

23 people found this review helpful
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Verified Reviewer Verified Buyer
Original review: Sept. 5, 2017

This is my first time buying from Tire Rack. I ordered four CONTINENTAL EXTREMECONTACT DWS tires at 91.65 per tire. When I went to have the tires put on the first tire the body shop started to install blew out. I called, talked to Ella ** (who was very rude) and told her what happened. She said to take pictures of the blowout and email them to her. When I emailed her the photos I did not hear anything back in a week or more. I called and she emailed me saying it was the body shop's fault. So I said "Ok, I will return the other 3 tires that have never been used and take a 90 dollar loss."

When they refunded me it turned out even worse. My total purchase for the tires including shipping and taxes was $415.40. They refunded me $222.95. Said they would not refund my shipping. So I lost pretty much $200 to them and have not one thing to show for it except a blowout tire. I would NEVER recommend anyone to purchase anything from Tire Rack. The most horrible company I have ever dealt with.

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26 people found this review helpful
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Verified Reviewer Verified Buyer
Original review: Aug. 11, 2017

Sent 4 Goodyear Assurance tires back after I measured them with a tread gauge (Not just a penny trick) and they were all around 2/32nds. Sent them back and some how 3 of them gained tread during the trip back. They said one tire was 2/32nds and the other three were up to 7/32nds. How does one tire wear out that much when they were all installed at the same time and the alignment was checked to be fine when they were removed? But they said they'd try to get the one covered. I will never deal with this company again. My mistake was not getting the Tire shop to write down the tread depths before sending them back.

18 people found this review helpful
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Verified Reviewer Verified Buyer
Original review: June 1, 2017

I have been a customer for over 15 years but that does NOT mean a thing to Tire Rack if there is a problem. I recently had a tire suffer a not repairable puncture. I contacted the third party insurer and got a claim established. I followed ALL their instructions in proceeding to get the repair made or certification that repair was not viable. When it was discovered repair was not possible, the insurer was contacted to get authorization for a replacement tire. Because there was a discrepancy on Tire Rack's end regarding the DOT number for the tire, they refused to honor the claim. I called Tire Rack Customer Service and tried to reason with them but they insisted that I had previously replaced the tire and did not purchase it from Tire Rack. The representative was polite but insisted there was nothing to be done. Although she was polite, she essentially called me a liar and refused to acknowledge the mistake made by Tire Rack.

30 people found this review helpful
Verified Reviewer
Original review: May 28, 2017

I bought some wheels based on their curated positive reviews. I should have known that it was artificially inflated to make the product look good. Literally, every good trait that the reviewers stated was negated when I used the wheel. From durability to strength against deformations from road imperfections... the Raijin Enkei wheels failed horribly. They did NOT post my negative honest review about their wheel. So I go to delete my account. What do you know... there is no way to delete an account at tirerack.com - no clear button, no link, NOTHING. So they let you sign up, but you can never leave. I wrote their customer service dept. requesting an account delete. Stay away. Stick with Discount Tire at your locality.

22 people found this review helpful
Verified Reviewer
Original review: May 27, 2017

I have purchased tires from Tire Rack for 35 years, my last 2 orders took over 3 weeks to get resolved. Everyone at Tire Rack I spoke to in service, Rachael, Able, Chuck could care less about resolving my problem. I had to cancel the order and go to TireBuyer (who was cheaper than Tire Rack). I have also dealt with TireBuyer and not had problems.

24 people found this review helpful
Verified Reviewer Verified Buyer
Original review: May 10, 2017 Ordered tires April 26, 2017 with a May 10th shipping date. The 10th came and I decided to call. They said, "hh looks like those tires will not be available in June."

Coincidentally, they have raised the price by $26/set in the interim. The lady said I could speak with sales about some other brand. I researched tires for my MK4 R32 for a long time, I don't want a bait-and-switch job. The lady on the phone was completely rude and just kept repeating the same script. I've been ordering everything online for a few years now. I can tell you this, we will eventually return to retail stores once people get tired of getting jacked around online. Anyway, shame on Tire Rack. Buy locally!

19 people found this review helpful
Verified Buyer
Original review: April 10, 2017

Bought four tires from them through eBay. Within days the same tires were on their website for 30.00 each. When I complained, they just said they did not price adjust - not even their own. Reputable companies will adjust even if the lower price is from another company.

17 people found this review helpful
Verified Buyer
Original review: April 9, 2017

I wish I had read the ConsumerAffairs.com reviews before I did business with Tire Rack. Those reviews are absolutely the most horrendous collection of poor customer reviews ever assembled in one specific company’s review! How does Tire Rack stay in business? And one more critical question: How is it that such a highly esteemed company such as Michelin would associate themselves -- and risk their reputation -- by teaming up with Tire Rack?

I bought Michelin Defender Tires for my Subaru from Tire Rack. They had a warranty for 90,000 miles and 6 years. These tires were performing like great tires UNTIL we returned from a 7,500 mile trip across the US and I discovered that one of the tires had worn through several layers of the steel belt! We had only 56,000 miles on the tires. This never should have happened since we followed the stringent Subaru rotation and balancing requirements every 7,500 miles. The owner of our local tire shop said that it was clear that the tire was DEFECTIVE because it separated – which is why it failed prematurely. BTW -- You can imagine my wife going bananas when she saw the STEEL BELTS! Two days prior, we were driving thru Texas at the posted 80 MPH speed limit – literally ALL DAY! A blow-out could have been fatal.

When I called Tire Rack about the defective tire’s failure and my warranty, they said to send the tires back and they would determine the tire wear which would decide the amount of refund. After their examination, Tire Rack decided that they would give me a 19 % refund! I was shocked! So, I called Michelin’s Warranty Dept and asked them to determine my Warranty compensation – which they did. They reviewed the pictures and my explanation and then they offered a 41% refund!! More than DOUBLE Tire Rack’s refund!

Because Michelin’s compensation was so much better than Tire Rack had offered, I asked Tire Rack to re-consider their Warranty compensation. Well, I guess they didn’t expect me to go to Michelin -- and because I did -- they were stuck between a rock and a hard place. Although they resented it, they agreed to 41% BUT only if I was going to buy new Michelin tires from Tire Rack. That will never happen – especially when they tried to cheat me out of an honest warranty compensation! Nope -– I’m gone! Tire Rack will NEVER EVER see my money again!

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26 people found this review helpful
Verified Buyer
Original review: April 6, 2017

I recently ordered four shocks online. I called Tire Rack and confirmed that they were in stock as the website stated. I completed my online transaction on a Tues. afternoon. When Tire Rack tried to charge my credit card, my credit card company denied the payment and then notified me the next day, Wednesday. I called my credit card company and OK'd the charge and was told to "contact Tire Rack" to resubmit the charge. A lady from customer service at Tire Rack happened to call me immediately after I talked to my credit card company and told me my credit card charge was denied. I asked her to resubmit it, which she did and the charge went through.

This occurred on Wednesday morning. I just received my shocks the next day, Thursday in the morning. The gentleman I spoke to, to confirm they were in stock was polite and helpful, the lady from accounting was polite and helpful and the shocks were delivered on time as promised. I will deal with them again. P.S. My son has bought wheels and tires from Tire Rack in the past and was very pleased and that is why he recommended them to me. And NO I am not affiliated with Tire Rack in any way, just a satisfied customer.

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11 people found this review helpful
Verified Reviewer Verified Buyer
Original review: Feb. 12, 2017

Ordered tires as recommended from Tire Rack - After two days - received e-mail that there was an "address" problem with their recommended installer - four days after order only two tires were received by installer. Ironically installer states he can get tires locally for more money! So instead of price quoted - I paid additional $50.00 for same tires to be installed (tires I had were bad)... What a classic bait and switch program!!! Had to contact credit card company to get credit - Tire company said my responsibility to return tires even though never received.

12 people found this review helpful
Verified Reviewer
Original review: Feb. 10, 2017

While searching for a good deal on tires I went to the website for pricing after seeing the ad on the TV and an ad online. Well they are no cheaper than the local shops prices like discount tires, firestone, Goodyear, Sam's Club, Walmart etc... On some prices they are $10 to $20 if not more higher. This is not "wholesale" nor what they claim to be "off the prices of retail" in the commercials online and on the TV. This place is a rip off and a joke. I did not buy from them. I will also tell everyone I know NOT to ever buy from them. They are overpriced and that just to get your tires from your LOCAL stores shop around.

16 people found this review helpful
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Verified Reviewer Verified Buyer
Original review: Jan. 30, 2017

In August of 2015, my husband and I purchased 4 Sumitomo tires from Tire Rack. In September of 2016, not even 13 months later and not even 15,000 miles, all four tires were completely bald and one was showing thread. We contacted customer service, provided the information they asked for (number of tire rotations and alignments within that year's time) and as many pictures/angles as possible. Based on their "experts" opinion from looking at some images, our tires were deemed not warranty-able and that our alignment caused the issue. When I immediately provided proof of the alignment specifications that occurred in April of 2016 with before and after alignment specifications, they refused to respond.

My husband called them and I emailed them in December to ask if they were even going to respond to my email with proof of proper alignment specifications. As of January 29, 2017, we have yet to hear from them. We had proof of proper care and maintenance, documented oil changes, tire rotations and alignments and never even drove the car out of the state in the 15 months they were on our car. Worst customer service ever.

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19 people found this review helpful
Verified Reviewer
Original review: Jan. 19, 2017

Tried to order 2 tires for my Honda Civic. The order was processed and the funds taken out of my account. I never received the tires and took me two weeks to get a refund from Tirerack.com They tried to encourage me to purchase again but I just went to Simpletire.com.

16 people found this review helpful
Verified Reviewer Verified Buyer
Original review: Jan. 18, 2017

Bought a set of tires through Tire Rack specifically because the delivery was promised by a certain date. What a joke! No movement or update on the packages. The track my package function is laughable. I called Customer Service who was both rude and unhelpful, and automatically attributed it to the weather and said it was out of her control and didn't even bother apologizing or offer to expend any effort looking into the matter further or why the fourth package was not released. I mentioned I spoke with the carrier who did not mention anything of the sort and that when I bought the wheels I was promised delivery by yesterday so I could get these on my vehicle IN TIME which is why I bought them in the first place.

Weather has been weather all week long, if that were a factor it should have been reflected in the estimated delivery time. I asked her name and she HUNG UP on me. I just spent $1,600 with these guys and shockingly not how I expect to be treated. With customer service like that, I will be sure not to use them again or recommend them to friends.

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18 people found this review helpful

Tire Rack expert review by Lauren Fix

Tire Rack has over 2.2 million square feet of distribution center space across the country packed with inventory from 21 major tire and 58 wheel brands. Their prices are competitive and their expertise is unmatched. Tire Rack has its own track to put tires to the test lap after lap, so you know exactly how a tire performs.

  • Tire navigator: Search for tires by year, make and model as well as tire and wheel packages already mounted and ready to install.

  • Availability: Tires or tire and wheel packages are ready to deliver by the next day in most cases.

  • Major brands: BF Goodrich, Continental, Avon, Bridgestone, Dunlop, Firestone, General Tire, Goodyear, Hankook, Hoosier, Kuhmo, Michelin, Pirelli, Toyo, Yokohama and more.

  • Learning center: Tire Rack has an extensive area of their website dedicated to education, research and advice.

  • Installation: Can be shipped directly to the installer of your choice or one of their 8,000+installers. All you have to do is schedule your appointment and show up. Tires can also be shipped directly to your address.

  • Best for: Sports car and high-end vehicle drivers, extreme performance, touring, winter, run-flats, light truck and SUV drivers and passenger vehicle drivers.

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Lauren Fix

Auto & Finance Contributing Editor

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Lauren Fix, also called The Car Coach, is an automotive and auto finance expert. Her understanding of vehicles has made her the “go to” person on TV, radio, print media and the Internet. She has authored multiple books and writes a column for several outlets, including Parade Magazine, NewsMax and Car Coach Reports. She is a regular guest on major news and morning shows, discussing the latest updates on cars and car financing that will help drivers make smart decisions when buying, maintaining and financing cars.

Tire Rack Company Information

Company Name:
Tire Rack
Website:
www.tirerack.com

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