Discount Tire

I search for a couple of days online and via phone looking for a set of decent all season tires which handle well in snow. Also looked at a tire which offered a long tread warranty and found it in a General tire. We had first went with a local big box store who has a tire service center but due to being told wrong info about how well the tire we were sold would handle in snow, wet conditions and we later found out on consumer reports and customers' reviews that this tire was not very good in snow we canceled the order and found a much better set with Discount tire.

For the 2nd or 3rd time I went to Discount Tire in Baytown. At this time I was deceived by a seller. I ask 4 Yokohama tires and he convinced me about the Continental tires... Until there all good. I agreed and at the end later I found he sold me service that I don't ask for. A charge that was supposed to be 480 dollars went to 616 dollars. If your relatives are older like me don't let them go by themselves in this shop in Baytown. Can be this guy will attend them and they will finish with a big bill like me. He show me something and start to speak faster and a kind louder. Is a strategy used with older people or don't have plenty knowledge of the language. Well was paid, he won. But my family and me will not go there anymore. My church most of us are older than 70... I warning them also. Don't allow someone in your family older go by herself. Is sad the quality this business is coming down. Always have that person to tell you to look your receipt...

I had to buy new wheels because my old ones were chewing up my tires. I went to Discount Tire as I had bought my tires there. They replaced my wheels but took my hubcaps, said they "lost" them when I went to get my vehicle, then said they would provide replacement hubcaps but when I went there a 2nd time, they told me to go to Auto Zone or Walmart to buy hubcaps. I told them that I did not intend to "gift" my old hubcaps to them. It is clear that they kept my hubcaps and probably sold them on the internet. And my wheels are still losing air every day, so it was a waste of money. Will not return to this store ever again.

I discovered Discount Tires 4 years ago after a very bad service experience at Costco tire shops. I have found their pricing in subsequent tire set replacement to be overall less expensive, many times by hundreds of dollars, than any other major retailer/wholesale club. No attempt to up-sale but rather informed recommendations based on your car and driving needs.

Website purchase stated interaction with staff would be contactless. Upon arrival found not to be truthful. North Spokane, WA branch ignoring social distancing while interacting with clients. One employee busy interacting with clients without wearing a State required face mask. In my opinion; disgusting, illegal and dangerous behavior!

Checked in at 8:43am to buy 4 new tires. I was told there were 2 people in front of me and I should be done by about 9:20am. After waiting in the parking lot and seeing other cars arrive after me & go in ahead of me, at 9:45 I went inside and asked how much longer it was going to be. I was the told there were now 3 people in front of me & I would just have to wait. At that point I told them that I wanted my money back & that I would go purchase tires somewhere else. As soon as I said that I was magically put next in line. I have been buying my tires at Discount Tire for many years and never had a problem like this. Their customer service has gone from excellent to terrible. I will be buying my tires somewhere else from now on.

We had a problem in the beginning with our tire purchase, But the manager Brad ** made it right. In the end we left the Tomball store location with satisfaction. Thank you to the manager that took responsibility to make our visit right.

I asked what it would cost to fix a leaky tire. They said it is FREE. I made an appointment and was there the next day. They pulled the tire and told me the tire was not repairable.. I told them to put the tire back and I will leave. They said NO. They said they could not let me leave with that tire. I asked for the corporate number and told them about my lawyer.. The manager said he would put on a loaner or something. I finally got my car back and I took my old tire also! There was a lot of small black pieces in the old tire and I was told later that the pieces were not from my tire.. The free tire repair is just another scam to MAKE you buy tires..

I had hit a curb and ruined my front tire so badly that It was going to blow out and possibly hurt myself or someone else. The Manager and his team of employees got me a safe new tire quick. Thanks you very much. Mindy **

Had Alcoa TN location replace original tires on my 2016 Ram on 8/25/20. On returning to work I discovered that two wheels had been significantly damaged by the tire change machine. One wheel had a 1-inch pc missing and a gauge on the opposing side. Another rim had a 3-inch long crack and hanging. (Chrome clad OEM wheels that retail for over $400 each).

I own a 2016 Toyota RAV4, which I have been buying the tire for this vehicle from Discount Tire located 1550 S.Friendswood DR., Friendswood, TX. I noticed earlier this year that there was vibration going on after I had purchased a set of tires from this same location. I went back in to have them recheck the balancing of the tires and they the balancing was fine. The person at the store said that the problem was my car and not the tires even tho the problem didn't start until the new tires were put on my car. Well my wife and I took a road to go visit my brother in Madison, AL and took my RAV4 into a Discount Tire store in Madison. I explained to the manager of the store in Madison what was going on with the vibration and he ask me if we could go for test ride and we did and when we arrived back at the store, he suggested that he would start with rebalancing the all four tires to see if that would make a difference.

Outstanding service due to friendly staff, no pressure to buy tires, explained identified tire problems, clean facility, and Covid restrictions observed. Willing to price compare across tire brands at my request. One day turnaround on ordered tires. Prompt with appointment times.

I took my car in to get this free tire rotation and the guy lied about my tread depth to sell me more tires. I went back out to check the tires myself, the tires were fine. He even tried to take my better tires, said they were the worst ones and put the bad tires on the front.

Bought 4 tires and was highly pressured to purchase an additional coverage to cover future repairs if needed. Would have cost as much as 4 tire repairs at Walmart and DT claims they do free tire repairs anyway. Thought that was shady. Came back a year later for my complimentary tire rotation and they informed me a tire repair I had done (out of town) was illegal and they could not put the tire back on the vehicle and I had to buy a new tire to get my vehicle back. Final and third strike is when I went back in for a free tire repair... nail in the tire tread.

I took my vehicle in to have the tires rotated and someone broke the hubcap on my truck. They said they would replace it, I was guaranteed they would by the manager. But it's been months and now every time I try talking to them about they act like they don't have a clue what I'm talking about. I don't have time to keep going back, or calling them, to get this taken care. I am very dissatisfied with their customer service.

I received an email stating my account was overdue and a late fee was applied. I have yet to receive the credit card, statement, or card number in the mail. The operator refused to take a payment over the phone even though I wanted to pay the bill in full. Now I have to return to the store to pay off this credit card since I do not have the mail in information. I requested that they cancel this card and I plan to take my business elsewhere where they appreciate their customers. Do not shop at Discount Tire or use this Synchrony credit card. They are both dishonest ripoffs.

On my first time came for tire valve replacement and they offered free replacement. That was great thing. But one month later the same tire pressure sensor stopped working. I couldn't blame them because it was not damaged soon after replacement. Yesterday, I went to the same store for air pressure sensor replacement and spent $65. I went back home directly after that. This morning, I went out on highway and lost all that tire's air on the half way. I have a small air pump to try to put in air, but it did not work at all. A nice guy stopped to help me and fixed the problem for me. It's actually very simple, just pull out the valve hard to the right position. This Discount Tire store did not do that properly after put the valve back on the tire (did they do that by purpose? I don't know).

I called Discount Tire in Benton, AR and scheduled an appointment for 9:30AM on July 1, 2020. I had made arrangements to purchase and have installed, 4 tires for my truck. I got there about 15 minutes early and was told that my wait time would 2.5 hours (minimum) because of all the walk-ins. They said, "we are really busy today!" Well then, why book an appointment if they are not going to honor their commitment? This Discount Tire store is obviously mis-managed and does not know how to treat repeat customers like myself properly. I did not wait. I found a local tire shop in my area and had the work done, with a scheduled appointment that really held true. I will not be returning to Discount Tire in Benton, AR and I will advise all my friends to use the local tire shop in my area for their tire needs. Actually, buying tires from TireRack.com and having them installed by a local shop would have saved me both time and money.

Had several walk in customers take priority of my service need. Discount Tire tries to get you to come back and their service on rotation and balance has been dropped to make you wait longer than a customer who makes a purchase of tires.

I bought tires 2 weeks ago to the day. I have been back 7 or 8 times cause the tires hop as I drive. They have done everything to try and fix and today they put 4 different tires on and it still does this. They say my rims are not bent and I had to take it to another garage and have them write something saying my tires were bad before they exchanged them. These tires ride tougher than the others and I still have the hop in it as I’m driving. I will never use them again. This was my first experience with them but will be the last after they fix this. Every time I’ve went back they say it’s the road force or needed more weights. I believe that both those should have been done the first time not every time I went there. Beware and stay away from these people.

I replaced a flat tire with a new one at Discount Tire today. I have 3 issues with the service I received: (1) The pressure on the new tire was less than the minimum recommended by my car maker and I got a warning of low pressure from my car as I was driving home, had to refill it myself. (2) The new tire was placed on a front wheel (where the flat tire was) but when I looked at the receipt from Discount Tire, it has printed on it the following recommendation: "When replacing less than four tires, Discount Tire recommends that the new tires will be placed on the rear axle of the vehicle". Which means they didn't follow their own recommendation. (3) When I called to speak to the manager I was placed on hold indefinitely. (This review replaces a shorter version I wrote a few hours ago today.)

I went over to change my tires to some other rims I had bought. Each set of rims had TPMS sensors in them... Upon looking at my old rims after the change they had completely and purposefully broken off the TPMS sensors and taken them. I did not authorize this in any way and paid more than 100$ for them. Called and they refused to accept that I didn't authorize it.... Very disappointed with service.

Spoke with store manager Ryan ** at the Crestwood, IL location for 2 new tires. He only had 1 tire available and understood that it was urgent to replace them being an essential worker it's necessary that I get to work safely. So he referred me to the Westmont, IL store, where 2 tires were available. I made an appointment the next day and was serviced within 30min. They provided safe and efficient service. As I left I noticed one of weights adhesive had not adhered to the wheel. I spoke with the manager Jason, who was very professional and who personally checked each wheel. Very pleased from start to finish. Thank you Discount Tire.

Purchased a set of Michelin tires for my Ranger at the Hollywood Park Discount store in San Antonio little over a year ago. Rear tire had nail in it so I sent my grandson with the truck. He was told they couldn't find any record of the tires being purchased there, but would fix the flat... with the "warning" that if they could find anything else wrong with the tire they would not put it back on the truck and he would have to purchase a new tire. This scare/threat tactic is supposedly to assure safety for the customer but sounds a whole lot more like an unethical sleazy sales tactic. I called the manager and was given the same poor answer. Clearly they don't honor their warranties and their sales tactics are low level and questionable. I will never again purchase tires from Discount. Sam's Club has much higher standards and far better customer care.

You buy tires from Discount Tire, mount and balance $20 each. You buy tires from another source to save money, mount and balance is $60 each. Same machine, same install tech, 3 times the price. No thanks.

I went to them to check a for a slow leak in a good tire. The tire had been plugged and they claimed they can’t repair it. I asked him to clean the bead and he tells me they won’t touch it. All they can do is replace it. Bad policy. I asked him to remove the plug and patch it. He said no can do.

Brought in my tractor tires with new tires to be put on. First I was not noticed of the store being temporary closed until the next day when I was about to go pick them up. I had already paid in advance. One of the tires did not hold air, when I put it on my tractor. The other slowly started losing air. Took them to be checked and I was told they were too rusty to work with. So I went online at Tractor Supply and bought new rims. Discount Tire put the tires on the new rims.

I took the wheels to a different place to be looked at.

5/21/20. These folks are great. Super fast, friendly and competent service. You can even make an appt! I found set of same tires, online, at a lower price, and these folks honored the lower price with no questions! Of course, you have to show the link for price verification - hey, that's only fair! I drove the car off lot, took onto rough interstate and the tires/balance was excellent. No issues. These folks seem genuine, offer a really good deal for an extended warranty, best I've ever seen. Anyway, I'd shop around for sure, but, to get the fastest, friendly and competent service, I'd give Discount Tire a second look. Feel free to email me, **, I'm a real customer and would be glad to answer any questions---- I'm this impressed.

Ridiculous. I spent 5 hours here and bought an extra TWO tires for no reason. I almost wrecked my car twice because of them. And they kept trying to tell me the car was ok and it's "normal for new tires to make your car turn sometimes until they break in" ... Are you serious? I'm so glad I know about cars. I told the manager check the tire pressure after the fourth time I drove off. "Oh it's good they're all balanced." Nope. Drive back. I told them it needs to be at a minimum of 38, it's a sports car and is supposed to actually be 50. "Ok it's good." Drive off. Nope. I watched him this time. It was at 33.

It is nice to receive Great Service. Discount Tire in Knightdale is a great store. Good leaders, professional workers, friendly, timely. Martin did a great job. Would trust my daughters to shop there.