Discount Tire Reviews

I search for a couple of days online and via phone looking for a set of decent all season tires which handle well in snow. Also looked at a tire which offered a long tread warranty and found it in a General tire. We had first went with a local big box store who has a tire service center but due to being told wrong info about how well the tire we were sold would handle in snow, wet conditions and we later found out on consumer reports and customers' reviews that this tire was not very good in snow we canceled the order and found a much better set with Discount tire.

For the 2nd or 3rd time I went to Discount Tire in Baytown. At this time I was deceived by a seller. I ask 4 Yokohama tires and he convinced me about the Continental tires... Until there all good. I agreed and at the end later I found he sold me service that I don't ask for. A charge that was supposed to be 480 dollars went to 616 dollars. If your relatives are older like me don't let them go by themselves in this shop in Baytown. Can be this guy will attend them and they will finish with a big bill like me. He show me something and start to speak faster and a kind louder. Is a strategy used with older people or don't have plenty knowledge of the language. Well was paid, he won. But my family and me will not go there anymore. My church most of us are older than 70... I warning them also. Don't allow someone in your family older go by herself. Is sad the quality this business is coming down. Always have that person to tell you to look your receipt...

I had to buy new wheels because my old ones were chewing up my tires. I went to Discount Tire as I had bought my tires there. They replaced my wheels but took my hubcaps, said they "lost" them when I went to get my vehicle, then said they would provide replacement hubcaps but when I went there a 2nd time, they told me to go to Auto Zone or Walmart to buy hubcaps. I told them that I did not intend to "gift" my old hubcaps to them. It is clear that they kept my hubcaps and probably sold them on the internet. And my wheels are still losing air every day, so it was a waste of money. Will not return to this store ever again.

I discovered Discount Tires 4 years ago after a very bad service experience at Costco tire shops. I have found their pricing in subsequent tire set replacement to be overall less expensive, many times by hundreds of dollars, than any other major retailer/wholesale club. No attempt to up-sale but rather informed recommendations based on your car and driving needs.

Website purchase stated interaction with staff would be contactless. Upon arrival found not to be truthful. North Spokane, WA branch ignoring social distancing while interacting with clients. One employee busy interacting with clients without wearing a State required face mask. In my opinion; disgusting, illegal and dangerous behavior!

Checked in at 8:43am to buy 4 new tires. I was told there were 2 people in front of me and I should be done by about 9:20am. After waiting in the parking lot and seeing other cars arrive after me & go in ahead of me, at 9:45 I went inside and asked how much longer it was going to be. I was the told there were now 3 people in front of me & I would just have to wait. At that point I told them that I wanted my money back & that I would go purchase tires somewhere else. As soon as I said that I was magically put next in line. I have been buying my tires at Discount Tire for many years and never had a problem like this. Their customer service has gone from excellent to terrible. I will be buying my tires somewhere else from now on.

We had a problem in the beginning with our tire purchase, But the manager Brad ** made it right. In the end we left the Tomball store location with satisfaction. Thank you to the manager that took responsibility to make our visit right.

I asked what it would cost to fix a leaky tire. They said it is FREE. I made an appointment and was there the next day. They pulled the tire and told me the tire was not repairable.. I told them to put the tire back and I will leave. They said NO. They said they could not let me leave with that tire. I asked for the corporate number and told them about my lawyer.. The manager said he would put on a loaner or something. I finally got my car back and I took my old tire also! There was a lot of small black pieces in the old tire and I was told later that the pieces were not from my tire.. The free tire repair is just another scam to MAKE you buy tires..

I had hit a curb and ruined my front tire so badly that It was going to blow out and possibly hurt myself or someone else. The Manager and his team of employees got me a safe new tire quick. Thanks you very much. Mindy **

Escalated to regional support. They offered replacement of both OEM tires or aftermarket wheelset of equal or less value. They were very professional and gave all indication they would address the innapropriate attitude of employee I had interaction with, and commitment they would use this as a training opportunity for the technician to set him up for success.

I own a 2016 Toyota RAV4, which I have been buying the tire for this vehicle from Discount Tire located 1550 S.Friendswood DR., Friendswood, TX. I noticed earlier this year that there was vibration going on after I had purchased a set of tires from this same location. I went back in to have them recheck the balancing of the tires and they the balancing was fine. The person at the store said that the problem was my car and not the tires even tho the problem didn't start until the new tires were put on my car. Well my wife and I took a road to go visit my brother in Madison, AL and took my RAV4 into a Discount Tire store in Madison. I explained to the manager of the store in Madison what was going on with the vibration and he ask me if we could go for test ride and we did and when we arrived back at the store, he suggested that he would start with rebalancing the all four tires to see if that would make a difference.

Outstanding service due to friendly staff, no pressure to buy tires, explained identified tire problems, clean facility, and Covid restrictions observed. Willing to price compare across tire brands at my request. One day turnaround on ordered tires. Prompt with appointment times.

I took my car in to get this free tire rotation and the guy lied about my tread depth to sell me more tires. I went back out to check the tires myself, the tires were fine. He even tried to take my better tires, said they were the worst ones and put the bad tires on the front.

Bought 4 tires and was highly pressured to purchase an additional coverage to cover future repairs if needed. Would have cost as much as 4 tire repairs at Walmart and DT claims they do free tire repairs anyway. Thought that was shady. Came back a year later for my complimentary tire rotation and they informed me a tire repair I had done (out of town) was illegal and they could not put the tire back on the vehicle and I had to buy a new tire to get my vehicle back. Final and third strike is when I went back in for a free tire repair... nail in the tire tread.

I took my vehicle in to have the tires rotated and someone broke the hubcap on my truck. They said they would replace it, I was guaranteed they would by the manager. But it's been months and now every time I try talking to them about they act like they don't have a clue what I'm talking about. I don't have time to keep going back, or calling them, to get this taken care. I am very dissatisfied with their customer service.

I received an email stating my account was overdue and a late fee was applied. I have yet to receive the credit card, statement, or card number in the mail. The operator refused to take a payment over the phone even though I wanted to pay the bill in full. Now I have to return to the store to pay off this credit card since I do not have the mail in information. I requested that they cancel this card and I plan to take my business elsewhere where they appreciate their customers. Do not shop at Discount Tire or use this Synchrony credit card. They are both dishonest ripoffs.

On my first time came for tire valve replacement and they offered free replacement. That was great thing. But one month later the same tire pressure sensor stopped working. I couldn't blame them because it was not damaged soon after replacement. Yesterday, I went to the same store for air pressure sensor replacement and spent $65. I went back home directly after that. This morning, I went out on highway and lost all that tire's air on the half way. I have a small air pump to try to put in air, but it did not work at all. A nice guy stopped to help me and fixed the problem for me. It's actually very simple, just pull out the valve hard to the right position. This Discount Tire store did not do that properly after put the valve back on the tire (did they do that by purpose? I don't know).

I called Discount Tire in Benton, AR and scheduled an appointment for 9:30AM on July 1, 2020. I had made arrangements to purchase and have installed, 4 tires for my truck. I got there about 15 minutes early and was told that my wait time would 2.5 hours (minimum) because of all the walk-ins. They said, "we are really busy today!" Well then, why book an appointment if they are not going to honor their commitment? This Discount Tire store is obviously mis-managed and does not know how to treat repeat customers like myself properly. I did not wait. I found a local tire shop in my area and had the work done, with a scheduled appointment that really held true. I will not be returning to Discount Tire in Benton, AR and I will advise all my friends to use the local tire shop in my area for their tire needs. Actually, buying tires from TireRack.com and having them installed by a local shop would have saved me both time and money.

Had several walk in customers take priority of my service need. Discount Tire tries to get you to come back and their service on rotation and balance has been dropped to make you wait longer than a customer who makes a purchase of tires.

I have purchased tires many l times for numerous cars & trailers. They have been good to work with. But things are not always as they seem. Now you are placed on hold for 30-50 minutes when you call stores. You can typically wait 3 hrs. To get work done. I recently purchased 1400.00 set of BFG tires for a pickup. They had a terrible imbalance problem. I called the store and made an appointment to have the fronts re-balanced which they claimed they did. They told me that the size of tire shifts after balancing??? We physically watched while they re-balanced them from our truck in the shop. The new balancer machine clearly reads (if it doesn’t say ok then it’s not). The tire we watched them balance positively did never say ok. It was off the machine. Read 4.5oz to start then 1.5 over and over 3-4 times. They installed it anyhow.

I bought tires 2 weeks ago to the day. I have been back 7 or 8 times cause the tires hop as I drive. They have done everything to try and fix and today they put 4 different tires on and it still does this. They say my rims are not bent and I had to take it to another garage and have them write something saying my tires were bad before they exchanged them. These tires ride tougher than the others and I still have the hop in it as I’m driving. I will never use them again. This was my first experience with them but will be the last after they fix this. Every time I’ve went back they say it’s the road force or needed more weights. I believe that both those should have been done the first time not every time I went there. Beware and stay away from these people.

I replaced a flat tire with a new one at Discount Tire today. I have 3 issues with the service I received: (1) The pressure on the new tire was less than the minimum recommended by my car maker and I got a warning of low pressure from my car as I was driving home, had to refill it myself. (2) The new tire was placed on a front wheel (where the flat tire was) but when I looked at the receipt from Discount Tire, it has printed on it the following recommendation: "When replacing less than four tires, Discount Tire recommends that the new tires will be placed on the rear axle of the vehicle". Which means they didn't follow their own recommendation. (3) When I called to speak to the manager I was placed on hold indefinitely. (This review replaces a shorter version I wrote a few hours ago today.)

I went over to change my tires to some other rims I had bought. Each set of rims had TPMS sensors in them... Upon looking at my old rims after the change they had completely and purposefully broken off the TPMS sensors and taken them. I did not authorize this in any way and paid more than 100$ for them. Called and they refused to accept that I didn't authorize it.... Very disappointed with service.

Spoke with store manager Ryan ** at the Crestwood, IL location for 2 new tires. He only had 1 tire available and understood that it was urgent to replace them being an essential worker it's necessary that I get to work safely. So he referred me to the Westmont, IL store, where 2 tires were available. I made an appointment the next day and was serviced within 30min. They provided safe and efficient service. As I left I noticed one of weights adhesive had not adhered to the wheel. I spoke with the manager Jason, who was very professional and who personally checked each wheel. Very pleased from start to finish. Thank you Discount Tire.

Returned after calling manager and posting review and they repaired the tire without further problems.

You buy tires from Discount Tire, mount and balance $20 each. You buy tires from another source to save money, mount and balance is $60 each. Same machine, same install tech, 3 times the price. No thanks.

I went to them to check a for a slow leak in a good tire. The tire had been plugged and they claimed they can’t repair it. I asked him to clean the bead and he tells me they won’t touch it. All they can do is replace it. Bad policy. I asked him to remove the plug and patch it. He said no can do.

I took the wheels to a different place to be looked at.

5/21/20. These folks are great. Super fast, friendly and competent service. You can even make an appt! I found set of same tires, online, at a lower price, and these folks honored the lower price with no questions! Of course, you have to show the link for price verification - hey, that's only fair! I drove the car off lot, took onto rough interstate and the tires/balance was excellent. No issues. These folks seem genuine, offer a really good deal for an extended warranty, best I've ever seen. Anyway, I'd shop around for sure, but, to get the fastest, friendly and competent service, I'd give Discount Tire a second look. Feel free to email me, **, I'm a real customer and would be glad to answer any questions---- I'm this impressed.

Ridiculous. I spent 5 hours here and bought an extra TWO tires for no reason. I almost wrecked my car twice because of them. And they kept trying to tell me the car was ok and it's "normal for new tires to make your car turn sometimes until they break in" ... Are you serious? I'm so glad I know about cars. I told the manager check the tire pressure after the fourth time I drove off. "Oh it's good they're all balanced." Nope. Drive back. I told them it needs to be at a minimum of 38, it's a sports car and is supposed to actually be 50. "Ok it's good." Drive off. Nope. I watched him this time. It was at 33.

It is nice to receive Great Service. Discount Tire in Knightdale is a great store. Good leaders, professional workers, friendly, timely. Martin did a great job. Would trust my daughters to shop there.

I was switching snow tires to regular tires. When I got the van back there were no tires in the back. They gave me a story about being bad. Two short seasons on brand new Blizzaks. How dare they!? I made them put them in the van but they said they would not put on two of them. I drove these tires in the snow and highway and they are awesome traction. I think using 25% of tread left as a rule to determine a tire is bad is just wrong. What else do you own that you only use 75% of it? Also it depends on age and uneven wear etc. These tires looked like new on the sidewalls but had obvious even wear on the tread. They definitely can last another winter. Not going back. Discount Tire is really awful.

Today, I became a dissatisfied Discount Tire customer. Be honest about your estimate of time. It's Saturday, I expect you to be busy. What I don't expect is when I arrive to pick up my vehicle, an additional half hour past the 1:40 minute estimated time, is to be treated so rudely by Joey. We've bought more than a dozen sets of tires from Discount and had spent more than $1000 today. Joey, who said outloud while processing my payment today "I'm bagging them all today." Well I won't be bagged again with terrible customer service.

Why not discount the 10% Black Friday sale by taking the 10% off of the purchase price???? I finally, after complaining to the local store, got the debit card almost three months after my purchase. I made the mistake of trying to use their web site to activate the card and to find out how much was on it, what a frustrating experience of trying to navigate all of the advertisements. Tried to call their customer service line...VRU only. Finally got the card activated by using the phone number on the back of the card, tried to use it again and it would not work. Why in the world do you put your customers through this? I loved Discount Tire until this experience...NOT ANYMORE!

I have been doing business with Discount Tire for several years. I have many cars and believe in good rubber!! I have finally given up on Discount Tire. They are full of fluff. The last two sets of tires (and wheels) I purchased had pitiful mistakes that caused me to have to come back to be addressed. Tires so out of balance, I'm not sure if they were ever balanced to begin with. And to boot, I had to wait more than two hours to FIX THEIR problem. Don't be fooled by the fluff....they treat real customers horribly!! NEVER AGAIN!! I believe the only power we have as consumers is where we spend our money....Discount Tires will never get another dollar from me or my family. I hope that people who read this review will find another place to spend their money!!

Called up to the store to schedule a time to come in and rotate my tires, scheduled it for the following day and came in and it still took more than an hour to rotate my tire. But the employees were very polite and understanding that I had more important things to do.

Need Better Customer Service. Alex, Rowlett location not personable at all. Straightfaced, no personality. I felt like I was talking to a robot. He gave one word answers short a quick. I felt as if he didn't want to be there and that I annoyed him by being there. Never ask for the key to go look at my tire and mileage. He asked me to follow him outside to show him the tire and asked me how many miles was on the car instead of looking himself. I had to do it for him. I like the location because it's near my home but the customer service there is not what I expected.

Wait time over 4 hours. I ask them to check my tire sensor. It was not check so I ask and was told if it don't go off come back in a week. They didn't check my tire depth or even attempt to get my miles off the car but you put on my paper work miles unknown. I sat there watch people come in and out and they took their car right in with no appointment but never touch my car until last. I arrived at this store at 3:15 sat afternoon. Left at 6:40 pm.

Discount Tires on Elida Rd Lima, Ohio I believe Mike was the manager. He helped me and didn't charge me a penny to fix my tire. Very honest, said the tire was in great shape but it was my rim that was corroded. I appreciate the honesty and will definitely be back.

The wheels Did fit my UTV however the Center Caps Did not. No answer given. And no fix offered. Customer Service slow in response. Have called and emailed and nothing. Not happy as I'm left with an item not meeting expectations.

I came in to Discount to get 4 new tires for my trailer. I wanted to leave my trailer so I could run some errands I needed to get done. The rep told me it would only be 45 minutes so I decided to wait. It’s been 2 hours now as I have watched at least 7 cars and trucks come and go with 4 new tires each. I have inquired 2 times as to how much longer and 20 minutes ago I was given an apology and said it would be only 15 more minutes. REALLY FRUSTRATED! I am going out of town tomorrow and did not have 2 hours to waste here at discount tire!

Guys like Alex ** is the reason everyone loves to buy tires from Discount Tires. He was looking to help ANY way he could. The people make the difference and he is the reason I didn't go back to Costco to save $30.

On 12/18/2019, I visited Discount Tire #1757 in Little Elm, TX to have a new tire installed on the rear of my C7 Corvette Z06 Z07. In the process of attempting to mount the tire, the employees at this establishment damaged a 20"x12" rim on the rear driver's side of my vehicle. On the morning of 12/19/2019, I spoke with the store manager, Tad. Tad stated, "Well, I was here yesterday, and we took pictures of the damage on your wheel before we began work on your car. We were going to tell you that your wheel was damaged, but you were on the phone, so we couldn't tell you." The store manager also attempted to insinuate that my wheel was damaged due to "curb rash" that I must have incurred on my own.

Yes I went to the Discount Tire on Rt16 in Saint Augustine FL. The special was a lousy $10 off 4 tires, HA.. I ordered online I don't live that close. I get there the 2 tires I ordered were NOT THERE & WAS TOLD THE SUBSTITUTES WAS ALL THEY HAD?? I told them I ordered online & was told to come in. Problem #2 I was mad & was going to walk out but was told that these other be tires were Better? Well the guy comes out & does (3) measurements on each tire & was told I could get my 2 tires (I was trying them out after the switch).

I dropped my car off at Discount Tire on Oak and Scottsdale Rd to fix a flat and rotate all 4 tires. Upon pick up I was told that the flat tire was patched instead of replaced and I was all set to go. When I went out to my car I noticed that one of my aftermarket wheels were scratched and that it was a brand new tire put on versus my old tire patched. I went back inside and talked to Jake (who wasn't the one who originally helped me from the beginning) and he quickly apologized for the confusion and took full responsibility for someone else's mistake and rectified the issue by getting my wheel resurfaced the next day free of charge. Jake showed that his goal was to help me as a customer, he took ownership of a mistake that he didn't cause and did everything in his power to make it right. He didn't argue, blame anyone else, he did it all with a smile.

First of all, I don’t have any problem with the Apple Valley Discount Tire location or the employees. I would like to say that the staff is great and I have been doing business with them for a long time. This is about the Corporate side Greed and the Rebate Promotions they fail to honor. I went into Apple Valley Discount Tire for tires (what else) and the earliest appointment they had was weeks out, the day after Black Friday, so I took it. This had the added bonus of being able to get the Black Friday Discount, or so I thought. Promotion Name: BLACK FRIDAY 10% Mail-In Rebate 11-28-2019 to 12-01-2019 – 87192.

Discount Tire has always been five stars with me, but this last experience was quite different. I went in to get a set of Michelin Tires. I called and ensured that the desired tires were in stock, and then scheduled for the next day. I arrived and they had no record of this. They then said the tires that I wanted were not available and "conned" me into a different tire as I needed the tires that day. Looking back, I wish I'd gone elsewhere. I'm frustrated that I was assured that the tires were in stock only to arrive and find that they weren't. Mr. ** noted this conversation never took place, though I recorded it.

I went in for a flat repair at 8 am and was told I would be out by 9:45. We sat there and watched everyone that came after us come and go..not everyone had an appointment. Ask for my keys and watched as he pulled from the very back of the pile all because I didn't purchase tires. Keep in mind the flat was purchased from them..get better service at Walmart..

We bought a set of tires for a Subaru Outback from Discount Tire. They were selling Geostar tires that fit the car so we bought a set which I mounted and balanced (ASE Certified Mechanic trained in dynamic balancing). In less than 6 months two tires failed from tire separation and were removed before they blew out. The third tire had the entire sidewall blow out when my wife was driving along a rural highway. Luckily, she was able to control the car. I removed the fourth tire before we had it fail. I emailed Discount Tire and got a reply to "call Customer Service". My feeling is that I already made contact and explained the situation. I told Discount Tire that the Geostar tires were not just bad, but dangerous. I have bought many tires from Discount Tires Direct and from their retail stores. Poor tires and poor customer service mean that Discount Tire just lost a customer.

Smokey point Arlington discount will sell you new tires, but they are always booked out 2-3 weeks for free balancing and rotations. I have tried to get my tires rotated 3 times and all 3 times I've done it myself. And now after rotating the tires this last time one of the front tires are out of balance, and I had to go to Les Schwab for a timely fix.

My family had always purchased tires from the Discount tires. My brother took his car to the discount tires for balance and rotation and was refused the service and sent away. He left the country to work overseas for several years, the car was garaged for storage. Just because the tires (which were purchased from the Discount Tires) were older than 6 years now, even they had only 15,000 miles on them, never exposed to extreme weather and temperature. They would not even rotate the tires.

Michelin set chocolate walls. 10/5/19 estimate appointment 45 minutes took 2.15 hours but it's ok. Been going there 21 years. But to tell me you don't clean your new tires before you send to road that is wrong. Manager said "Go to car wash. We only shine them. We don't clean them." Dah you already shine the brown wall came back. Long story short it has not been 30 days. Clean them well or replace them or bad reviews going to be all over the net and will try dispute.

Quick service. I had a flat in one of my tires before work and decided to check which one using a gauge. Proceeded in going to the gas station and filled it up until morning since I work the night shift. I went to DT and they charge me $160/tire for Michelin Defenders T+H. Prior, I had them inspect the car because I already inspected it and found that there was dry rot and a nail on both the rear tires.

Free Tire inspections, Best in Class Sales and Service. The entire team truly cares for each other and the customers and it shows. Always low prices and fresh coffee! I have used Discount Tire for the past 15 years.

I just wanted to point out that Drayton at Discount Tires, Tega Cay, SC 29708 was most helpful, knowledgeable, and trustworthy with helping me today. I called before-hand because my low air pressure in the tires light went on a few days ago, though I had replaced four tires recently. Honestly, this low pressure in the tires light has gone on and off ever since I got it, and I just would take it into the dealer and they would re-set it. This time, I decided to try a new place, Discount Tires, for getting all my tires replaced, and I thought they did a fantastic job, for the tire selection for my particular make and model of car was spot on. Drayton said they broke the sensor (I think it was likely shoddy from when I purchased the car) and that he offered to fix it right away.

I called around and went to specialty shops where I was told due to the new 2019 GMC pickups the caliper was different and very few wheels would fit them. Right then and there I stopped shopping online, Discount Tire came up on Google search, We went through what they had to offer, picked out a set of four ($1200) and I called, I was Guaranteed they would test fit, then install and test drive. Annette made an appointment, she was finally helped an hour after her appointment time, 2 hours later they gave her the keys and she paid. Without knowing I called down several times wanting to purchase a fifth wheel in case one was damaged. Lo and behold these wheels are discontinued. NICE.

I've been a good supporter of Discount Tire over the years, mostly in the Phoenix Metro area and recently in Show Low, AZ, as they opened a store there a few years back. This morning about 8:15 AM I call and speak to Eric. I ask for an appointment to get tires rotated and balanced. He says, "Bring it in right now." I say I'm an hour away. He gives me the runaround to schedule an appointment later this morning or this afternoon. I jump to it and get there to work with Will. He sets me up and tells me he'll take care of me. Good, I check the time and it's 9:35 AM.

I first visited Discount Tire a few months ago to get new tires. They surprised me with great service, tires, and prices. This morning I made an unplanned visit on the way to work because of a nearly flat tire. It was early and they already had several customers waiting. They opened 5 minutes after I got there and had enough service reps to immediately take care of my problem. Because I was going to be late for work, they put my car in first. The tire was checked, patched, and tires rotated before I could even catch up on work emails (less than 15 min). And the best part was there was no charge. Granted I had the tire protection warranty, but not sure that it would've cost much or anything just for the plug.

I have been a customer of Discount Tire for years now and on the 26th of August I had stopped in the main Street Mesa location around 11 am because I had a vibration coming from the front. I asked one of the workers to check it out. I suggested it feels like the tire pressure is low or the lug nuts aren't torqued down enough. Discount tire was the last people to touch my wheel. He put in air in the tires and I asked him again to check to make sure the wheel was torqued enough and he said it would be a 3 hour wait or longer and they were super busy but I could bring it to the Gilbert location if I still had a vibration.

Discount Tire at 2623 W Braker Ln Austin, TX 78758. I had the most amazing experience at this store! The most remarkable thing about this store is its leadership/management. I had an extraordinarily difficult situation and management was willing to go over and above usual protocol to help get my daughter a tire. I will never forget that despite the fact that we were addressing a difficult situation, management made concessions out of the ordinary, saving my daughter from facing a Monday without a way to get to work. This store has MY business for the rest of my life! Thank you, ** and **! (Yes, there are two ** at the same store! And they are both extraordinary and wonderful!)

I purchased two tires from Discount in March 2018. I returned in Dec. 2018 to replace an additional tire. They were supposed to rotate tires at that time for warranty purposes but did not document the rotation. They are using that to claim my tire warranty invalid. With less than 2 yrs on my tires they are recommending 3 of my 4 tires to be replaced. I spent $750 on my three tires even getting the extended coverage. I will not be returning to them for service any longer. I always feel like they are taking advantage of my situation. Last time I went I waited 2.5 hours (45 min. past closing) for them to check my flat tire and ultimately put my spare tire on. So very disappointed in this company who in the past has been a leader in customer service. If you do decide to use discount tire please know the tire and cost you're willing to pay before entering because they have turned this business into a scam.

I brought in a 1980 Corvette for new wheels and tires. It was like watching the Three Stooges walking around and bumping into each other. No one knew how to balance or mount the wheels. It took them almost 3 hours to finish. Go anywhere but Discount Tire. Just a bunch nitwits that don't have a clue what they are doing.

Sent my brother and sister in law to Discount Tire in Lebanon store tn009 for a plug. Was shocked when they call me to say they are making them buy a whole new tire when all it needed was a plug patch whatever. Call the manager or salesman. Bruce gives me the runaround about safety and all this stuff that's wrong. I've been in and around tires and the business a while so I'm not buying it. They took advantage of my family members by preying on ignorance instead of just doing a plug. Even told me the tire was able to be plugged. But safety was the issue. Had I known about this prior would have gladly taken care of them before sending them to this store. Will not be back. If you know what you are getting into by all means give it a try but if you're a trusting person not very knowledgeable on the subject of tires, do not go. They will take you for a ride.

Recently (2 weeks ago) had my tires balanced and rotated free on lifetime tire service contract. No indications of tire condition noted. Fast forward 2 weeks one tire gets a nail, so my wife brings it to Long Beach store and is told she needs ALL NEW TIRES. They wouldnt repair the damaged tire, because it is an "Audi Quattro and all tire diameter must match". So they took over an hour to install the spare, which was like new and a much greater diameter than the one that was repairable. I had to pay another tire company to repair the tire and put on the car. Thanks Discount Tire, not for me any more.

I bought online a set of 4 Yokohamas (with warranty). They were promised to be ready in two days, and offered me to schedule the appointment for its installation. I went to the store as scheduled and after 15 mins looking for the tires they let me know they were not there, and that they were supposed to arrive later during the day via FEDEX. They asked me to come back next day. I told them I was going to be there at 8:30am next day. They said, "We will have them ready by the time you arrive."

Discount Tire stores have sold me nothing but defective products and refuse to take them back for refund. On several occasions, employees have verbally abused me or attempted to assault me. Anyone in their right mind should never do business with Discount Tire. Big O Tires sells their franchises to former Discount Tire managers with poor management skills learned by managing bad Discount Tire stores, and sell worse products than Discount Tires.

Went in for a tire rotation, was givin what I consider high pressure to purchase a spare because mine is older but still holds air, Everytime I go there it's a nit picking time, trying to scare people into buying new tires constantly, I'm tempted to just buy a tire changer and do it myself from now on, I'm not an idiot, I do my own work and probably know more than these guys do, don't appreciate the high pressure.

Wow! Great customer service - met me at the door. 30 minutes later back on the road for less than 20 dollars. They work very quickly and are super polite. Will buy my next set of tires here for sure????

I purchased tires online a week in advance and even called the store to verify 30 minutes before I arrived. When I did arrive they informed me they only had 3 of my tires and that they could install them and I could come back another day for the other. Now if I would have come in before pre purchasing these tires they would have told me that they cannot only install three tires in an attempt to sell me 4 for safety reasons. Though my safety is not a concern when they make the mistake. They had no resolution and just left me hanging. Thank you Discount Tire for wasting 2 hours of my time, I guess only your time is important. Long term tire buyer that will never be back.

I had a problem with my wife's car. I stopped at the store in Countryside and Nick was great. He exceeded my highest expectations and got me in and out in about 30 minutes. This store has always been given exceptional customer service and I can't believe how well they have treated me in all my interactions with them. They are the best and I can't recommend them highly enough. All around great experiences.

One of the worst stores ever. No customer care. Zero customer care. Especially store number 86 Sugar Land Texas. NO more business will ever do with them. Will go to Costco tires. Wasting my time. To be there.

I had my tires rotated, and shortly after I started hearing knocking sounds and vibrations near the front left wheel. The sounds and vibrations got progressively worse, so I decided to take it to my mechanic. On the way to the mechanic, the front left wheel came off my vehicle while I was doing 55MPH on a highway. The wheel crossed 4 lanes of traffic to the other side of the highway. I filed a claim with Discount Tire and Michael **, a Senior Claims Specialist, denied the claim. They didn't even offer to pay my deductible when I later filed a damage claim with my own insurance. In addition to the $5000+ in damages, the body shop found that the lug holes were no longer round, but oval due to the abnormal wear created by the loose lug nuts, and the wheel itself had to be replaced because it was no longer round. I am fortunate nobody was hurt by the rogue wheel. The last person to touch that wheel was the Discount Tire rep who rotated them.

A little over a year ago I purchased 4 new tires that Discount Tire rep recommended to me. Now, I’m having to replace all of them. The rep told me they know these tires do not last even half of the mileage warranty. Why on earth did they sell them to me then? I have been a loyal Discount Tire customer but not anymore. I no longer recommend them at all.

I have been a Discount Tire customer in Colo & AZ. Bought 4 new Bridgestone RFT Tires from DT ($955) even though the tires on the car were brand new, just not RF Tires though. They were installed on June 8th at 430 PM. Checked the air pressure since they usually never inflate any of my tires to the proper amount. Again, DT inflated all 4 of my tires to 35 lbs, the sticker on the inside door jam states 30 lbs. As I was deflating the tires to the correct amount, I noticed my right front rim was chewed up pretty bad. I called the DT store & was told to come back & let the manager look at the rim. Drove the 50 mi RT & the manager accused me of running into curbs. I have only had the car for 1 week & I don't hit curbs. I started a claim w/ DT & sent the adjuster pics of the rim.

Called them on June 24 way before closing to get FOUR TIRES for my car. Was told let's wait and see if on tire truck on Tuesday the 25th call after twelve. Well I called and same person answered. He said, "No but I can order them and you get by Friday." I told him, "What do you have?" He quotes one set for twenty more a tire. Then says, "No wait we have some more that would be better. Eight hundred for four but you get one fifty in rebate." No that is not what was originally discussed. I told him, "Give me corporate number." He put me on hold. I held too long and finally hung up. I called corporate, let them know and now I have to get another venue so they lost a customer. They have bad review and I as a consumer will pass along my experience to everyone guaranteed.

Took the van here to have two tires replaced. Had 3 kids with me and only 2 or 3 customers ahead of me. We ended up waiting about 2 hours to get out. They fiddle too much with the mechanics. All they should do is mount and remove tires and that's it. They ended up messing with something they shouldn't have touched and screwed up a TPMS sensor. I know now they did it on purpose but I'll get to that. 10 miles away my TPMS light came on. I called and told them about it but I was driving 1,500 miles away. A man apologized in a fake tone. Two weeks later I am here making them fix it under warranty because it was fine before I came. I called the regional office in Schertz, Tx first to ensure I wouldn't be made to wait again.

When competition lacked professionalism and empathy. Discount Tires filled the void left by competition immediately. Timely service, professionalism is a key deciding factor for me when choosing service providers. Discount was able to deliver and more.

On Wednesday, May 29, 2019, I took my Toyota 4Runner to the Mansfield Discount Tire to repair one tire that had a screw in it. I had just taken the car to the dealer for service one week prior to rotate the tires. Nothing was mentioned about needing new tires. Discount Tire said I needed ALL tires replaced. I asked to have the tire with the screw repaired and after 2 hours was told I needed a new tire. They then proceeded to tell me that replacing one would cause performance issues and be dangerous. I was subjected to a long sales pitch for replacing all of my tires. I had them put the spare on, full size, paid, and left. The service was horrible. I was stunned by how much they have changed in the last few years with the dishonest upselling. I will not go back.

My experience was with the Manager (**) at Discount Tire, located at 4538 Washington Rd., Augusta, Ga. Very pleasant individual, when asked to have my tires rotated, he had a mechanic jump right on it and they were completed within 30 minutes, at no charge. Stated, Just remember them, when I need tires, which I will for sure. Super service!

After getting a price quote of $419 and being assured that I wouldn't need an appointment over the phone (they stated they would get me in and out in an hour since I had a later engagement), I headed to the store the next day, everything went downhill from there. 1) I could see a few disgruntled customers waiting, but I met with an associate who also stated we'll have you out in "about" an hour. (I'll finish this disappointment later.) 2) After we looked at my tires the salesman tried numerous times to sell me an additional tire to the point of my exhaustion.

I own a 2018 F-150 with 20,000 miles on the odometer. One day ago, the tire pressure monitor displayed that the right rear tire had dropped 10 psi. I checked the tire, and saw a small nail embedded in the tread. I aired the tire up, and took the vehicle to Discount Tire in Portland, TX. for repair. After the salesperson, and I went out to access the damage to the tire, we could clearly see the nail in the tread, and the salesperson stated "It should be a simple repair, unless we find something else wrong", which raised a "red flag" in my thinking. He then checked the condition and tread depth of all the tires and wheels, which were all good. He told me there were 10 vehicles ahead of me, and the told me that the wait would be about 90 minutes.

I typically never write reviews, but this company deserved one. Easy website to use allowed me to see what the tires/wheels would look like on my specific color and year/make/model of car which is more than I can do at my local store. Prices were over 300$ cheaper than the most affordable equivalent in town and I live in an affordable cost-of-living state. Once I pulled the trigger on buying, they Mounted/balanced/packaged/shipped my order in less than 24 hrs, sent it FEDEX (for free shipping) with tracking and tires arrived ready to bolt on and looked great!

Dan went above and beyond to ensure he gives exceptional service to his customers. He is very approachable, pleasant, polite and friendly. He pays attention to detail and knows his job really well! If you have a question he usually knows the answer or will find out the answer for you. Jason the Manager is Awesome as well and works hands on within the service department to ensure no mistakes are made. I think they are a good team! Hats off to them!

I had a Discount tire that blew out, and the people I asked to look at it, including a mechanic, said the tire was defective. There was a crack on the interior wall of the tire that had split open so I returned it to Discount Tire with the original receipt and warranty, and they refused to honor the warranty, saying the warranty didn't cover road hazards. It was clearly a defective tire, and I was a little stunned to learn that Discount Tires "warranties" don't actually cover anything at all. I guess that's why they're not BBB accredited. I won't do business with them again.

Let me start with saying I think when I went in and bought tires 3 years ago, I explained I wanted to keep the new tires for the duration of my ownership of the car. I explain that would be 4 more years. So what happens is when you go and get your tires rotated they tell you how much the thread is left in the car, and guess what? It is time to buy new tires. You know what, since they sold me these tires and they did not even make the 60,000 warranty, they should be replacing all of my tires! The estimate was $292.00 to purchase new tires. This is what sent me over the edge, they wouldn't even rotate my tires because I refused to purchase new ones. They just checked the pressure and sent me on my merry way! Just be prepared. They will always upsell you even when you go in for a routine rotation which is free for the ownership of the tires.

I was a customer for a long time until you read all of your receipts. A $78 tire cost $45 more after all their installation fees, taxes, certificates and so on. They will do everything to get you to buy tires and their warranty certificate but what people don't know is the factory has its warranty but also when you have a problem with a tire and you bought The warranty the same excuse they use to sell you one they tell you the opposite to not replace the tire. I had 4 large cuts in the side walls from defective rubber and he tried to say they were cut. Um the tire was cut around in a circle around the side walls. You're better off just buying tires from anywhere because in the end the prices are exactly the same. Sad that I fell for this so many years. Read your receipts and know what you're buying in advance. They're liars and as bad as a car dealership!!!

I checked online prior to going into store to make sure tires I wanted were available, luckily they had 6 available and I headed to the store. I get there. I ran into an incoherent young man that badly could speak. I got grunts and childish enunciation. He tells me they don’t have the tire I just saw online and I had to get more expensive ones. Bait and switch! Then he wants to replace more than I asked for. I had all my other tire replaced in December, today is the semiconductor to last day in April. This whole visit was a scam. I’m stuck trying to replace a bad tire and all I’ve gotten is a visit that’s more expensive than it should be and someone trying to sell me something I don’t need. Way to go Discount Tire. You losers. I won’t be back!

I had a 3:30 appointment a disregarded it. Didn't start work on my car till 4:20. Hurry. Rushed me out the door. Left foamy soap on my wheels. I paid over $1,000 for two tires to be put on my Corvette and that's how they treated me. Very unprofessional. I was the last person to leave and I have the pictures that show their stuff on my wheels. I'll never go back there. Ripoff!!!!

I bought insurance on my tires so as to avoid paying the full price on the low profile run flats on the car. I noticed a bubble on the passenger front tire so I brought it in to have the tire replaced. This is the 3rd time that the tire needed to be replaced and each time they damaged the rim and had to have them fix their mistake!!! This time when I went in I asked Billy the customer service rep to check the rim going in to show him there was no damage to the rim. I was with him along with my wife. He noted that there wasn't any damage and that he would place his best tech so this wouldn't happen. When the car was finished I inspected the rim and found damage and at that time I brought the manager out (Jayme) and he noticed the damaged rim. He said to bring it back in and he would fix the damage. I brought it in Monday and got a call that it was done. I went to pick it up at 5:30 and got the keys and went out to get in my vehicle.

Discount Tire stands by their products and go above and beyond to please and keep their customers happy and coming back. Will work with you to resolve any issues with tires and rims. I highly recommend Discount Tire...

I bought new tires here (Michelin) and with less than 20,000 on the tires, they told me that I needed new ones. I had gone in for rotation. Sure enough, when we looked at the tires, they were shot! I personally think they took my good tires off and replaced them with worn tires. Finally, they agreed to replace the tires (I had to pay the difference. When I went in to have them replaced, they tried to overcharge me and then I discovered that they charged me extra for an extended warranty without asking me whether or not I wanted that (I didn't). One day later, my transmission starts making noises, and then I find out that although there is no sign of a leak, my fluid is VERY low. I think they removed some of my fluid, but I cannot prove it.

The advisor claims my rims would not accommodate the tire size I wanted. My OME tires are 245/45/20 and I requested 275/40/20. I am running now 275/40/20 snow tires now, and I wanted new tires. He hinted that I would need new rims for the tires. WOW! I went to a Firestone Complete Care, they ran a tire sizing calculation and my rims would accommodate the new tires. I see why they have cheaper priced name brand tires, because they try to over sale you on other things. Stay away from Discount Tires!

Service person said they could not revalve a 10yr old spare tire, tire still had nubs, never saw the road. They said the tire was from 2010, well it’s 2019 so that doesn’t equal 10. So service person agreed to revalve, picked up tire, went home, old valve in place, weny back, different service person said the original person had called and talked to me. Complete lie, never called, why would I pick up a tire and be told I’m set to go. 3 trips for nothing, done with them.

On April 6th 2019, I had taken my daughter's car for service repair at a local dealership. I was told by the Service Department of a bad tire on the front. After completion, I wasn't considering the time of day, only that I had purchased the four tires new at Discount Tire. I approached the door and found it was already locked and realized I had missed the close of business Saturday. As I turned to leave, not wanting to trouble the employees inside that like myself were no doubt ready to go home Saturday night and relax. As I turned to walk away, the manager had exited the store and told me not to worry about the time as and it was no trouble.

After buying 4 new tires from Discount Tire (nearly 700 dollars), the day after tire installation at Discount Tire, I notice my tire pressure light is on. Please note, the tire pressure light was not on when I brought my vehicle there to get the tires installed. So I figure, no problem, I'll bring it back and they will fix what they messed up at no cost right? Wrong, they check my tires, and ironically enough, they inform me that somehow my tire pressure light has magically come on between my vehicle arriving to get new tires, with no light on, and leaving from Discount Tire after my new tires are installed. So, to fix the problem I now have to spend 60 per tire to fix sensors, sensors that worked before I came to Discount Tire.

I purchased a set of tires on my credit account and sent in their rebate. They sent a response back saying it was declined for a) not paid for with credit account. (But it's on my credit bill), b) no copy of invoice (I have one), c) not a qualifying amount (It was highlighted by their employee). The first time I used them, they over tightened my wheel and broke three studs on my truck. They are an incompetent and deceitful company.

Do NOT come here! Wish I could give them 0 stars. WOMEN beware. They will take you for a ride. I came in for some help and they were more concerned about making money on unnecessary things. They made me pay for a rim for no reason. They wanted me to buy a set of 4 rims. But, they saw my hesitancy and they wanted some more money from me because balancing for $60 wasn't enough. They're greedy. And I'm sure they had a good laugh about it once I left. NEVER GOING BACK THERE AGAIN.

I bought new wheels and tires from Discount Tire and wheels have a lifetime warranty. I noticed the front two tires started cupping on inspection. I noticed the front two rims had a crack clean through the spoke, I went to Discount Tire and showed them and they said that the tires would do that because of the rims cracking and throwing them off balance said the rims would be covered, but to find out that those rims are discontinued and they would find two rims to replace them with but will not match .

Had an appointment at Discount Tire in Eastgate Dr, Garland for a flat repair. Went in early because we need to be somewhere else in a certain time. I have been having the tire issue for months or at least a month and thought it’s just the weather. I usually keep that tire in 36 psi and when I dropped it off it’s probably at about 29 psi or more. So they did their usual tire inspection and was told all 3 was at 4/32 while the one I want to be repaired is at 3. Before I set my appointment I actually looked at tires already because I know at some point I will have to buy new set soon so I know they don’t have the tires in stock but special order. Going back, so he was pitching me for tires already but I told him I know they don’t have it in stock and still asked me to go over to the counter to look. But I just had to tell him that we need to be somewhere else and I can look later.

If you have evermore increasing time to spend waiting for sales or warranty service it is a great place to buy a set of tires with nationwide serviceability. You can find any brand tire to fit any budget. The staff are nice and the stores are clean. But the wait times are unforgivable. A two hour wait time to get a patch for a tire with a slow leak is ridiculous.

I made an appointment to fix a deflating front left tire. They measured the threads and recommended replacing the 2 front tires (3/32" out of 10/32" left). I agreed to put on new Michelin Pilot A/S 3 plus sports tires at $228 each. When the work was almost done, the salesperson (Andrea) approached me with a story about the nuts needing replacement, as they were "badly swelling". That was another $48.71 for a lug kit. I took home a sample of an "old" nut, and I call BS on the swelling nuts story. I need to be able to trust the advice of the technicians, but at Discount Tire they seem more concerned about their own revenues and sales targets than the interests of their customers.

Best place for tires, these folks are honest, and do a super job, and best prices, no need to shop around. Once you come here, you will be a lifetime customer, just like me. I wish all my buying experiences could be this good. Thank you Discount Tire.

These guys are on the ball! Great comprehensive service! Friendly! Went in for a scheduled appointment at 9:30 and they had my tires rotated and balanced and out by 10! Explained in detail the work they'd performed.

I went to Discount Tire to have my tires checked that I had purchased from them a year and a half ago. They said all four needed replaced. They had a warranty. They were going to give me $50 credit per each tire but the tires that were on the truck which were the Optimos I was told were no longer available. This was on a Wednesday. The new tires were going to be $97 a piece minus the $50 warranty per tire. The Optimo tires which I was told were no longer available had been $61 a piece. I decided to wait.

After many months of having to continually put air into 2 of the 4 new tires purchased, they had to replace those 2 due to wear to sidewalls from sitting low/flat on so many overnight occasions in the cold weather. In a 4 week time frame of replacing the tires and going back twice for what I thought was a balancing issue, no one informed me that the tie rods were severely worn. They removed my front tires 3 separate times and should have definitely noticed that the tie rods could actually brake at any time. By not informing me and only wishing me a good day every time I left. They were putting me, my 4 yr old daughter, and all other motorists at risk. Had the tie rod broken while going down the interstate this past weekend. Possibly nothing bad may have happened, but quite possibly lives could have been lost. I even informed the employee of my travel intentions and concern for safety on Friday at the most recent balance and nothing was said.

I brought in my car on 8/24/18 at the Burien, Wa branch with suspicion of a punctured tired needing to be replaced or fixed. End result was the tire was in excellent condition per salesperson 300. Unfortunately, the rim was cracked. Prior to leaving the store, I was convinced into purchasing a certificate for $139 + tax, for free tire rotations, flat repairs and maintenance tire checks for life of the tires.

We just purchased wheels and tires from Discount Tire in Shawnee KS. When they installed my new tires they cross threaded the front passenger wheel and said the wheel could not be installed and we would need to have the car towed. Upon putting the wheel on to pull the car out of their bay area they only put on 1 lug nut to secure the tire knowing that the tire would fall off. The tire fell off once it was towed due to inpropper installation and they refuse to take any responsibility.

I had a tire leak and took my car to Discount Tire where I had purchased the tires. The manager that helped me said that it was time to rotation and they would do that and repair the tire. I got a text that said my car was ready. I got back to the store and the SUV wasn't ready. They were trying to find the leak. The leak was too close to the edge of the tire and couldn't be repaired. Since my SUV is all wheel drive I had to replace 2 tires. I picked out some tires and they ordered them. I got a call that someone at Discount Tire and said that when I had my tires rotated that the stud must have been broken then.

Bought four 65,000 mile tires x 118 per tire, plus 86 for installation out the door. Front two tires made it to 10,000 miles in 10 months, i.e. about 1000 miles per month, before they had to be replaced. I did miss one rotation and of course they used that to lay this at my feet. I said yes but the literature online says they should be rotated at about 7500 miles but okay, that still should not result in on 16% of the recommended tire warranty.

Worst customer service. Condescending and arrogant. Victor does not give respect and does not deserve respect. When I asked for assistance I was interrupted with Victor's rude attitude. This place and these guys don't deserve your money.

I do not recommend Discount Tire to anyone, they have bad customer services and their Tech is too secretive. They broke one of my lug nut stud and didn't notify me about it. I got home and saw one of the lug nut was broken, I then took it back to them to fix it. Instead of sending me to the manufacture to get it fix, they refer me to this stupid shop called, "SPARK". SPARK then fix my lug nut stud, instead of taking out the hub assembly they hammered the old broken stud out and hammered back in a new stud. My bearing from the hub keeps making noise when I release the gas paddle. I took it back to SPARK and they accuse that it was the ice that keeps making the noise. Come on dude I drive in the winter for more than 10 years. I know how ice is. Bad excuse and lame explanation. I do not recommend SPARK and DISCOUNT TIRE at all. They break your lug nut stud and hoping you do not notice it.

Good service in Northern CO Fort Collins N. College. The associate on the phone was knowledgeable about products, costs and helping me get correct size off tire. Associate at counter helped me understand my options, didn't try to oversell and made me comfortable. Left feeling very satisfied with tires selected, my decision to use Discount Tires and the service.

I called them from TN on the 23rd to order two Michelin Pilots to be put on the front, on the 26th. They told me “we have those!” I said, “I didn’t tell which Michelin tire I need yet.” Once I told them they told me they did NOT have the Pilots. I fell back to the Bridgestone Potenzas, they couldn’t get those by the 26th either. My third choice, the Continental ExtremeContact. They could have in by noon the 26th. Arrangements were made, money was exchanged. We brought the vehicle in on time and came back to pick it up only to discover they installed Continental ProContact, NOT the ExtremeContact I paid them for. The ProContact is $40/tire cheaper tire than the ExtremeContact. Had I not checked I would have been screwed out of $80 worth of tire, and got crappier tires.

The store manager at North Beach Street in Fort Worth refused to fix a slow leak caused by a small nail in the center of the tire on my new Dodge Durango that only had 3000 miles because I had gotten another nail at 1000 miles also in the center of the tire but was out of town and had to have a small independent shop repair it. The discount tire manager told me they would not remove the nail and repair the leak because someone else had repaired the first leak. He said I would have to buy a new tire from them. They put the tire back on the rim and back on my car with the nail still in my tire. I took it to another shop and they repaired it perfectly. My family my business and friends have been customers of Discount Tires for over 30 years and bought thousands of dollars of tires but after this no more!!!

I have been a loyal customer for over 10 years but I will say in the last couple years they have lost touch with their customer service quality. I had a flat tire and was driving on my spare which was not safe. They had a couple tires in stock that were low grade quality so I had them order 4 Yokohama tires but were told it would take 3 to 4 days to get them in stock. I had a perfectly fine used tire in my trunk from a few years back when I got new tires (kept it for this reason). They would not put the tire on the rim for me just because it was 10 years old and wanted me to spend more money on a new tire when I had 4 ordered and waiting for them.

Today I went to Discount Tire in Boulder, Colorado to get a nail removed from my tire. Before I signed anything a store worker told me he would have the nail fixed in an 1 hour and 1/2. The same associate later came back - stated that after they removed the nail they noticed that the tire had a plug in it and they could not repair the tire. He also stated that they could not put the tire back on because of it. He also told me that my spare tire was too old for them to put that on my vehicle as well. So my choices were buy a new tire (of course) or tow my vehicle to Denver. I didn’t have the money to pay for a tow or the tire but I had to change the tire because the sales associate forced me into it.

Poor customer service in Salt Lake City Utah - My mother has been a loyal customer for over 10 years. She recently bought new tires for her car from this company. Today we took her tire in because it got a flat from a nail. It was very crowded I understand that. We waited for over 3 hours just to patch up a tire. That was ridiculous. But the thing that got me was each time the so called assistant manager had a customer he walked each and every one out to their car. But for us, mind you we were the last 3 in the building and after hours and it was pitch dark outside this assistant manager just pointed outside and said, "Your car is ready." Really. When we went outside we had to look for our car because the person that parked it had parked it so far from the building. Come on. I get it the walls are white but what does that have to do with customer service. Discouraged from uncompassionate people.

They broke and replaced a TPMS sensor when installing my new tires without telling me about it. The sensor they used was not compatible with my car and I wasn't getting any pressure readings. I made a total of 5 extra trips to Discount Tire and 2 extra trips to Lexus before getting the ok from the store manager to have Lexus fix it. I had to pay the $800 up front then wait two weeks to get reimbursed. It was such a frustrating ordeal. Most frustrating was the lack of communication. One employee would tell me one thing and next day, another would tell me something different. Least they could have done was reimburse me for the extra gas and time I wasted on those 7 extra trip. I will not be going back and I recommend you avoid as well!

I have been a loyal customer for over 10 years. I was a little disheartened when I read many of the negative reviews. I'm a very honest person & work hard for my money. First, I will agree that the wait time is long with or without an appointment; however, they are very thorough. Next, I never sense any tension between employees. They seem to work well together as a team. Management always jump in and help also. I like that. With any business you will have a problem sooner or later because mistakes will be made. So why such a high review? The professional way they corrected the problem, followed up,and let me know how they valued my business. I don't see myself starting over with another company that I view as not just a business but as friends, trusted individuals, and tire experts because they always educate you on your tires.

Tyler in the Cheyenne Wyoming shop is a fantastic employee. He helped us figure out the proper installment of rims and tires that would work on our 91 Suburban so we would be safe on the road. A 30 minute job took 2 hours trying to figure out which rims were safe on our vehicle. Without him we would of bought the wrong rims. Thanks again Tyler.

I recently called the Springfield IL store to ask them if they had a certain size tire for my husband's car. I only was in need of the two front ones. I was told on the phone they had 2 that fit in my budget and would fit on my car. I was told to come on in. I was a good 27 miles from them and drove all the way up there to be told once I was there that I should just buy all 4 new tires. Was given every excuse why I should buy 4 new ones instead of just the 2 I needed.

I went to the Monroe, NC Discount Tire with a problem related to new tires that I had purchase from another company. After explaining my issue to Richard he said they would be glad to look at it. I left for a work out at the local gym and after about 45 minutes I received a text that my car was ready to pick up. When I returned I learned that they had rebalanced all four tires and told me they believed my problem was solved. They did this at no charge and thanked me for coming in. I've only driven a few miles, but, I believe the vibration I had been experiencing for the past couple of weeks is gone. I would gladly recommend them and return the next time I need tires for one of my cars.

Had to have my sister's driver's side tire fixed. The people that work there are extremely friendly and always mindful of everyone who is there and waiting. The service was quick and I'm leaving a big shout out to them for not only fixing my the initial tire, but replacing the second for free due to it being separated. I do not have a warranty for that tire nor did I have the means to purchase the second tire at the moment. My gratitude is through the roof! Thank you Discount Tire!

Very poor service. Extremely long wait times. Appointments are meaningless, you will be told to get in line and wait your turn. How is that an appointment?? They should refund the service portion of the purchase contract.

Many of the experiences have been negative. One example is my son bought tires there and got hazard protection. Had a flat tire. Took it there and they said he had to replace - could not fix - until the manager found out he had hazard protection and suddenly they could fix it. I personally took two flat tires there and they said they could not be fixed, but took to two different competitors and both repaired with no questions.

Took my car to this racket called "Discount Tire". What a joke this place is - but it isn't funny at all. They wanted $568 to repair the rear brakes only. I told them they were crazy. I went to Midas and had the job done for $160. I would strongly recommend avoiding Discount Tire at all cost!

I have had many bad experiences with Discount Tire. From employees being just plain rude, having family members who worked for the company itself being treated terribly, and always having a long estimated wait time that ended up being much longer than first stated. I decided to give them one more chance and went to a Discount Tire for all brand new tires. When I first dropped my car off I was quoted an estimated wait time of about 2 hours. So naturally I waited for 2 and a half hours to go back up to the store. When I had arrived one of the front employees told me that they had a couple issues that backed them up, but that my car was going to be the next one in.

I searched for tires for my car at the local used tire shop, Walmart & Sears Auto Center before stopping at Discount Tire 11110 E 41st St, Tulsa, OK 74146. THEY LIVE UP TO THEIR TAGLINE OF “America’s Neighborhood Tire Store”! The tires, with the stems and balance and mount, were the least expensive of any of the places I checked – WHAT I DID NOT EXPECT is a business that cared about my safety and actually worked with me to do something about it!!! All the other places told me the same thing that Discount Tire told me, but Discount Tire stepped up and suggested a solution that I could afford! I have NEVER done business with a company and/or people like this! The products are great and the people are caring!

I bought 4 new tires at the Discount Tire in Collierville. I went into another location store and came out and had a flat. Of course the store was closed by that time. I should have known better to buy from a discounter.

I would like to preface this email by saying that I have purchased approximately 10 sets of tires from this particular store over the years however over the past couple of years have become very dissatisfied with the service I have received. I am very pleased with the selection that Discount Tire provides and have always found exactly what I am looking for. It appears to me that the problems that I have encountered have been with the staff including the store manager. About a year and a half ago I called and spoke with the store manager, Mark, and inquired about purchasing 2 trailer tires for a boat trailer. He informed me that he would order them and that it would take 3-5 business days for them to arrive but that he would call me when they had arrived.

I would like to do what their ad states and that is throw my tires through the window! Bought new tires, the sales guy lied tried to upsell me, then they put them on but didn't balance them. I had to drive on a business trip from Denton to Austin at 60 mph when the speed limit is 75, stopped and got them balanced on my way home. 30 minutes later pressure in front is below 20, circle back rude behavior by all was told it was a valve issue. Next day first time I get in the car the pressure in another one is now down to 14! Drove to another store 10 miles out of town after I called to say I was coming and that I had to get to an appointment in 45 minutes, got there and was told there is a 45-minute wait! I'm so over this company, they have untrained people, obviously NO customer service experience, just want to sell, rush in the bays, don't think they know what they're doing! It's a joke, back to support locals for me!

Left a fleet vehicle to have a simple screw taken out and repaired. Was told it would take an hour. I told rep I would wait and go get a cup of coffee and be back. Upon my return and after an hour and fifteen minutes I asked about the status and with a confused look and not seeming to be sure stated I was at top of the list. I told the individual just to return my keys as I couldn't wait any longer and by this time had wasted an hour and a half. He just returned my keys with complete disregard for the inconvenience with no apology or reason. Apparently, DT has so much business they don't care to take care of each and every customer. As I stated this was a fleet vehicle and they just lost more than one vehicle. I would not recommend this location and/or DT to anyone.

I have used D.T. for years, since my first car. There have been a few times where the service was as expected, but the rest of the time I have had my time wasted and was lied to by the staff I was dealing with. One guy at Slaughter location in ATX told me after telling him I was going to take my car to get fixed 1st before purchasing the tires, he said the mechanic's wont work on my car til I get safe tires and that was a lie. Same guy different time I came in for a tire rotation and a leak in the tire that I had an appointment for, I was waiting for over an hour when I got my car and looked at it, the tires weren't rotated so they didn't even service it at all and I will never get that time back that I waited for nothing.

I took my pick-up truck in for repair of a flat tire in the driver's side front. The young man who worked on my tire overtightened my lug nuts and broke one of them off. I told him I was leaving for a trip and he said my tire should be ok for a while. On my trip, my tire flew off and ruined my rotor and damaged my fender. Now wheel was damaged as is fell off. Towed, an extra night on the road, wheel replacement, all cost me over 800 dollars. My lawyer said I couldn't prove anything and so I have to live with this all because my lug nuts were over tight. The repair shop said that they could tell that my lug nuts were damaged by over-tightening.

I had an appointment for today at 12:30, they didn't take my car into the garage until after one. And that was after I asked why my car was still in the parking lot. You would think I would be out within an hour total. But it was nearly two by the time they got done. What's the point in making an appointment if they're not going to be on time. We've done business with them for years. This is the first bad experience with them.

We have been using the Discount Tire located in Mesquite TX for over 15 years. This store has the best service and friendliness I ever encountered. I showed up at the store an hour after closing with a bubble on my tire and they never hesitated on taking me in. I Love this store. The staff went above and beyond their duties and did it with a smile. I will never go anywhere else. Thank you Discount Tire Mesquite TX on Galloway.

Went in to buy 4 new tires... First I was told it would be done at 2:00 PM... Car was still where I parked it at 1:55. Then 15 mins later some guy told me I had overtightened the lug nuts... About 2:30 the car is ready except surprise they broke the lug nut and did not tell me about it till they did and give me a voucher to have it fixed and another shop. OK so we go to other shop to have the lug nut repaired and I was told it was too busy and come back money around noonish... So I did. Now it noon turns into 1:30 to 1:45. This is wasting two days work for something that should have not took 1 hour at most. If they would have told me they were going to break the nut getting it off the rim I would have told them no and came back another day that was better for me. After all this I will never ever buy another tire from Discount Tire.

I purchased 4 new tires on February 5, 2018... a mere 5 months ago. My tread is now at the legal for safety with only 23,909 miles on the tire! I went to the same dealer location that put the tires on to receive terms of the certificate or warranty They did not want to honor either warranty for replacement without me needing to pay an additional 400.00. I spoke with Joey from the Livingston, Texas location. I am wanting to return my tires since obviously this is either a defective tire or one of below average quality. This will not stop here and I would appreciate a fair resolution without additional hassle.

I will never use Discount Tire again and I recommend nobody does. I bought brand new tires from them. Got a hole in one of them. Went to get the hole fixed. Waited 2 hours. After leaving got home. Holes not fixed. I called corporate. They told me to go back and get the hole fix. I go back. Manager comes out. Accuses me of grinding my tires for the warranty. I didn't think the tires are still under warranty. He said they should have just gave me a new tire anyways.

Issue: My back rear rims were ruined by Discount Tire. Background and story: We have been a customer for many years. We have purchased tires in the past for a total of 4 vehicles, including 2 sets of high dollar rims within the past 12 years. We have spent thousands of dollars if you add up the total costs. We were loyal customers to Discount Tire due to their excellent service and competitive pricing. Our local store in Alcoa, TN is all we use and always urge friends and family to use them.

I have never dealt with a company so ridiculous! First we order rims online, only to be told they are no longer available. We order different ones. No one calls us back. They finally get the second order but they're not the right ones, and again, no one called. I had to keep calling and sitting on hold for extensive periods of time. We, finally got our rims, after a month of this bs and we are supposed to be getting a rebate. Of course, that hasn't come either, though their page shows it was mailed out on 6-30, today is 7-10. I will NEVER do business with this place again and I would NEVER recommend anyone else does!

One word to describe my experience at three different Discount Tire stores; Incompetent. I've been through enough with these morons so I'll spare the reader of this review and spare myself from once again writing the pathetic details. Long story short, I do not believe this company should be allowed to conduct the business of handling such an important aspect of an automobile. Those doing the work are all high school age and I truly believe most are stoned. If they're not stoned, I'm leaving the country before these idiots enter adulthood.

Purchased a set last year for Hyundai Elantra. So far so good. Wears well in slick streets. Sometimes I notice a strange feeling in steering but not sure of cause.

I was told they fix your tire for free. After my tire was removed they said the tire couldn’t be replaced and gave me a price for a new tire. I told them I wasn’t able to purchase a tire presently. The guy said, "I cannot put the same tire back on." I said, "Why not?" He said, "Because I just can’t. The tire is peeling and eaten up." I said, "Ok. I will get it fixed but not today."

Went in to get a set of new tires. When they were taking my tires off they bent one off the rims. They made me aware of the bent rim but would do nothing about it, or in the corporate world just dance around and say I hit a hole and they didn’t do it so it would hurt their bottom line. Now I’m out the money for the rim. If anyone wants to start a class action lawsuit on them, I still got the rim and pictures of the rim and machine they did it on. So if they bent your rim or rims maybe we can get them to pay for the damages.

Had tire issue and was able to get rolling again... Thanks for your great and timely service!

I was on a road trip from Houston to Minnesota and had a flat tire. When I arrived at the Discount Tire store located on 5280 Central Ave NE Columbia Heights, MN 55421, the assistant manager, **, was very helpful and nice with his service. We needed to have our tire replaced immediately since we were in a hurry and he offered to change the tire himself for us without needing us to wait. 10/10 recommend to go to this store!

I purchased a set of tires for approx 700.00. I told Discount Tire to order Nokian Hankook. They order some cheap off brand in which the word Russia was misspelled. I assume these were second hand tires. I also purchased a warranty to cover any problems with the tires. Not only did they sell me cheap tires and charged original price, they also stated I had to pay two separate prices because I bought tires at two different times. The man who waited on me told me not to pay until the other tires come in. Really! Wow, know how to sock it to a customer. I see be conveniently does not work there anymore. Wonder why? The guys there all look at me like I'm crazy. There was a manager who came out and some with me because I was so upset about being ripped off!

I was on a trip across MN when I had a tread blow off a 2 year old Discount Tire. I put the spare doughnut on and limped to the Discount Tire in St. Cloud. I explained these were Discount Tires but that didn't seem to matter whatsoever. I told the guy who checked me in to just put on a new tire on my rim and I will switch the spare and the wheel with the new tire because I was on a trip and had nowhere to go. 5 HOURS!!! Later they got to putting a new tire on a wheel that was off the car. It took me 5 minutes to switch the spare out and I was then able to continue my journey...I had to sit in the parking lot for 5 hours for this guy to do 10 minutes of work. BAD Management...

Pleasant to do business with. Bought a set of 70,000 miles tires, at about 26,000 thousand of use had them rotated at 8000 mile intervals, last rotation they stated need new set of tires, with just 26,000 miles on them. They did not offer to Warranty them. Just wanted to sell me a new set. Will not buy another tire from them again.

I was having my truck serviced at Tempe Toyota and they found a nail in one of my tires and they plugged it. I do not use plugs so I asked them where the closest tire place was and they told me there is a tire store in Chandler, Discount Tire and I went and purchased a new tire. I have used DT for approx. 25 years because of the warranty and have replaced all of my tires on the 7 trucks that I have owned.

Hello, I recently purchased tires for my 2005 F-150 at one of your Fort Collins, CO stores. After driving back home to Alamosa, CO I noticed my mileage went from almost 17 mpg to 12 mpg, which I wrote off to high winds. When the mileage problem persisted, I went to my mechanic who noticed I had new tires that were the wrong size for my truck.

I bought a set of Pirelli tires $900.00 supposedly an upgrade from BF Goodrich according to the Discount salesman. 22k miles later they blamed me for the tires wearing out. Expected me to buy more pro-rated. What a ripoff. The tires were supposedly 45k tires. I will never buy another tire from Discount again! I wish I could pick 0 stars.

Brought the car in to fix a simple flat tire. The threads are still good. Discount Tire refused to fix the flat tire saying the tire was too old and wanted to me to buy a new tire... Sorry, no more Discount Tire.

First of all I would like to start with me saying I have been a long time loyal customer for over 20 years... I purchase some tires about 6 months ago and have a tire that wore out prematurely... I was told by a Discount manager that my vehicle was the problem probably a wheel alignment problem... when I purchase my tires 6 months ago they failed to mention to me that this might cause my tires to failed prematurely. Anyway I had to purchase a new tire. No discounts. Nothing. No help. Basically told me they It was my fault. Well Discount Tire you have lost me as a customer. 20 years of purchasing tires and this is what I get. Really disappointed.

I work on cars and always send my friends when they ask me where to replace their tires to Discount tires. Lately, I’ve been very disappointed. I haven’t received the warranty as promised, and my friends that had service with them have been screwed up. After a 4 tire replacement, it’s stated that 45k is the warranty of the tires. I have been given a coupon From Discount Tires for alignment, and alignment has been done right after installing the new tires. Now after less than 3k, the front tires are worn out. Of course the representative at the shop did not approve the warranty stating that is a alignment issue (even though alignment was done from the advice from D.T. shop and coupon was given since all 4 tires were replaced.). Tires are worn from in and out almost equally. Now instead a warranty, I’ve been offered an expensive deal.

I have been going to Discount Tire or it used to be American Tire for years like 8 yrs. Just was in there yesterday. Because the wrong center cap was ordered. No apologizes. Nothing. Just, "We will call you when it comes in." The day I got the tires put on I was told that as soon as the center cap came in I wouldn't have to wait again to have it put on. Since I had to wait almost 2 hrs to get the tires on in the first place. Well center cap came in and went in there to have it taken care of. I was at the counter explained why I was there and they handed me the center cap and sent me on my way. Are you kidding me? WHAT! I tried to tell him again and just got ignored. Customer service has gone way downhill. I went there 4 times now just for new tires and center caps. I'm never going there again. Not wasting my valuable time and my hard earned money on a business that doesn't give me the respect I deserve.

I bought set of four - 50k new tires because Discount Tire store manager said while his tires are TWICE as expensive as my current set - that got me only 20k miles - his 50k would get me twice or more mileage. Well, I went in yesterday for warranty as my dealership said the tires were worn-out and would not pass inspection. The DT manager said he would not warrant due to us not bringing the car in for rotation. I said BS and that I had the receipts where my dealership rotated tires at my "prepaid annual maintenance" and I would get those or he could simply put the vehicle on the rack and observe for himself even wear on all tires and that they had been rotated regularly as well as initial alignment of all four wheels as required by DT!

It does not matter if you need a new set of tires, a tire rotation or a flat repair... It does not matter to which Discount Tire location you go, it always seems to be "You will have to wait between 1.5 hours and 1 hour 45 minutes". I assume that their employees are advised to give this information in order not to say "It might take 2 hours". Actually, this has always been my experience: Usually they start to work on my car after 1 hour and 40 minutes to 1 hour 50 minutes. At the end I lose about 2 - 2.5 hours of my day. For someone who makes $30,- an hour it adds about $60,- to the tire bill. If your time is valuable, go somewhere else and do something more useful rather than sitting in a waiting area without wifi.

I have been going to this Discount Tire location for years because it's just a few blocks from my house here in San Antonio... I bought a set of BFG tires for my 99 truck... I don't drive the truck that much so in 3 1/2 years the tires got 10,000 miles on them... I paid extra for the lifetime balance and rotation so I brought it in for its first B&R. The rep there told me they are almost 6 years old and needed replacing. He pointed out that the tires were dated 2012, I showed him that I purchased them in 2014 so I lost 2 years because of that, he offered to discount the new set.

I have been a customer of Discount Tire for over 5 years now and purchased my new set of tires from them with tire rotations included in the price. When I went to complete my rotation the following situation occurred (see my Discount Tire customer complaint below). After I sent this message to the companies customer service department I never got a response. I will now buy my tires from another company.

We really like doing business with this company. They are friendly and want to do business with you. Service is speedy especially if you set up an appointment with them. It's a little out of our way to get there, but most definitely worth the drive. Also, great prices!

I have been a customer for a long time. My complaint is simply. I ordered a rim, one rim. It's going on 3 week and still haven't received my rim. It's been one excuse after another. I finally had it. I would gladly pay double somewhere else. Wonder if Bruce Halle rolling in his grave right now or maybe he should have put all those millions into Quality Control instead of proposition 205 legalizing recreational use of **.

I purchased 4 BF Goodrich LT285/75R17E1 KM2 tires for my F250 from Discount Tire approx 4 yrs ago. I take excellent care of my vehicles and monitor tire pressures very carefully. These are load range E and should be very capable of the weight of the truck and camper. These tires have less than 10K miles. With a cabover camper, we went on a camping trip. At about 25 miles into the trip, I felt a very significant vibration. It turned out to be the left rear tire was beginning to have a tread separation. I limped it back to another Discount Tire.

I bought two Michelin Premier tires to replace 2 tires that were worn on my vehicle. I was supposed to get lifetime free rotation for the life of these tires and the previously purchased tires. However, every time I make an appointment to have my tires rotated the sales person tells me that they can't in good conscience allow my tires to be rotated because it would be too dangerous to drive my car and I could lose control and suffer a fatal accident. They tell me that my newer tires must permanently stay on the back of my car because this will give me greater control when I am driving. Then they try to sell me two new tires. Most recently I was quoted a price of $517 for two new tires, which is $200 more than the same tires at Walmart.

Wife had tires installed on 2016 Ford, no problems for 18 months with old tires. Installer busted rim and refused to take responsibility for it. Said wife hit something after install which is an outright lie. Tire flattened out overnight and I will never go back to this place for tires even if it costs me more money to do so elsewhere. Total disregard for their workmanship, service so called people and their management doing the right thing and correcting their sloppy, poor training of personnel.

I purchased 4 tires Michelin as the promotions required. Upon purchase by the deadline of 11/27/2017. I would receive 2 gift cards one for $100 and the other for $60. Within 3-4 weeks I logged on and noticed my card is approved but has not been shipped. I received an email stating due to the overwhelming response and weather there is no date to release the cards as stated in the promotion. I contacted Discount Tire District Office in Dallas Texas and was advised by Gina. She could not assist me. I was transferred to customer service and spoke with Dave and was advised he will need to contact me back. No date given. Per the promotion and contract I entered into has been breached. This is not fair.

I have been to many Discount Tires throughout my 10+ years of driving and owning a car. Every single time, customer service is mostly always friendly (except for one time where someone rudely told me they can't help me because it was 30 minutes before closing time I was trying to get air in my tires!). Very fair and reasonable price points. Relatively quick- granted I've clocked 1hr-3hr wait time but I understand the demand! Thanks for the free tire rotations and air. Y'all are amazing and I'm grateful. They will always have my tire business.

I purchased 2 tires in October 2017. I was going back at least once a week to get one of the tires aired up. This is now December and they finally said there was a leak in the valve stem and replaced it. One week later I am back because it is losing air. I am waiting another hour and 1/2 of my time. This is not acceptable.

I felt mislead by salesperson about waiting time. Plus the rebate turned into a time consuming hassle because salesperson used an old telephone number from one of my prior purchases in place of the number he placed on the receipt. Finally I called the customer support and they were able to qualify me for the rebate. Although I have yet to receive an email confirmation only the word of the person on the phone from customer support I have high hopes about receiving this $100 rebate because I am out of patience at this point.

I took my truck in to check an air leak so I dropped it off and headed to run some errands. When I came back to pick up my truck the rep tells me to follow him to the back. He wanted to show me the tire, it turned out the wheel was cracked and broken. That was the whole cause of the leak, the crack and broken piece on the 20” wheel looked really fresh. I asked him how could that happen to the wheel if I had run over nothing or hit solid on the roadway. He continued his BS and mambo jumbo about the break. I was in too much of a hurry to listen to his ** about it so I had to purchase one wheel and it cost me $254.00 but I’m taking this to corporate because they have to have cameras in the shop and I want to see the dismount of my wheel. I regret buying my tires at Discount Tires WESLACO,TEXAS.

I have drove over 40,000 miles in 7 months so tires are very important to me. I went to Discount Tire because an elderly gentleman who has been driving buses for years and use to have his own fleet recommended them to me. He stated that they are all over the country. When I went to Discount Tire and told them my situation they hooked me up with Continental 90,000 mile tires (4 Continental All Season Radials) that I am extremely pleased with. The assistant manager told me that him and a few other workers have them on their cars. I noticed an immediate difference in handling. The first thing I noticed is that my brakes have a lot less stress on them. They also hold the road very well.

In zero F weather refused to fix my slow leak, in Spokane (town of scammers) refused to fix my slow leak due to tire "too old", did not look at tire, tried to make me believe it was the law that they couldn't work on tires over 10 yrs old. I had to keep refilling in freezing cold, turned out I have Raynaud's syndrome and severely damaged 2 fingers of my right hand that winter. Another place fixed the leak for free, and I am still using those snow tires. Some tire stores will at least look at tire to determine condition, stay away from those trying to tell you it is "law", it is just the greedy store policy. Plus they overcharge for the mounting and warranty.

Looking for tires for my 2016 Kia Sorento EX. Typed up the tire size 235/65R17 and get a message the tires may not fit my vehicle search by vehicle type. I enter the info, and it gives me 18" rims and up. Dumbasses. The 2016 model came from the factory with 17" tires, not 18" tires. Fix your website before you kill someone fitting the wrong tires.

The people at Discount Tire were very helpful. Although the my rim and tire setup wasn't standard they helped set me up. Shipping and mount and balance were free. I had a broken piece they replaced immediately. I would recommend.

On Sept. 26, I went into the Discount Tire in Yuma, AZ, to find out why I was having a problem with low tire pressure. I was told that I had a damaged wheel rim and was shown the wheel. While doing the paperwork, the mechanic came in to say that I had a 2nd dented wheel rim. Next thing I know the salesperson is ringing up 3 rims! Just so happened that they were having a special of buy 3 and get the 4th free. Lucky me.

I bought wheels and snow tires for my Highlander at Sandy, Utah. Each time I go in to swap them out for the season, my tire pressure sensor on my dash goes off a few miles later, and it's a huge pain in the neck to have to return to have it fixed. Not buying tires from them ever again. I never had this problem with other places. I just went there for convenience.

Today was our first time going to Discount Tire, we have always used a local tire place and have continually been disappointed with the customer service. Discount Tire was recommended by a co-worker and we were NOT disappointed! They have excellent customer service! We got both all new wheels and tires and we were in and out in just over an hour. They have an excellent warranty on both the wheels and the tires along with free balancing and rotations for the life of the tires. I would highly recommend this location for the customer service alone!!

On 10/07/2017 I went to Discount Tires. I checked in at 8:27 am to get my tires rotated & rebalanced. They called my name at 9:55 am then they drove my vehicle to the back and 10 minutes later at 10:05 my vehicle was ready to go. I got in my car and checked my tire pressure gauge on the front drivers side showed 28 PSI. Just like it was before I got to discount tires. I drove 15 miles and it never changed. So I was there for 1hr and half for what a wasted morning. And then I called discount tires and told them what had happened. They told me to bring it back to them and I said I was there 1hr and half already and I said I don't think so. I have no respect for these bums they placed at this location. The people they had before was the best, very KNOWLEDGEABLE and PROFESSIONAL. They cared about their customers and they gave EXCELLENT customer service.

I have been going to Discount Tire for more than 30 years and I have more than ten sets of tires no rims, and would never buy the rims they sell. They are just junk. I usually try to buy tires on sale and buy the best mileage I can get. I always pull the vehicle into the bay myself and I stay with the vehicle until they give it back to me. I have caught employees failing to balance, rebalance or even rotating tires.

I am very upset with this store. My whole experience was awful. First they told me all wrong from the total to the parts. My time and energy spent and I am still waiting for the correct rims to arrive at their store and first told me a wrong total of course more they asked me to come in with car which is unsafe to drive. When I arrived they quoted they should have called me and to let me know parts were not there and I waited 1 and 1/2 hours again. Left one week later parts are in bill paid and of course the wrong product was delivered so another week goes by and still no rim again. Paid in full and the right passenger wheel is rubbing so bad I don't know what else to do. As I wait and do not feel safe in my car. Hopefully there is something you could do. This have put my life on hold and I am currently catching and paying someone to and from work.

Bought several sets of tires from Discount Tire, tried to get a balance and rotation, said the fronts were cupping, rears not bad, They did not want to rotate. Of course I didnt want to buy right then, hence the recommendation of no rotation. After finally convincing them to proceed with promised service, I'm convinced I was put on a back burner of all back burners, to get my tires rotated. How long you wait is directly proportional to how bad THEY, say you need tires, and you saying you'll wait.

The service was great, however NOT RECOMMENDED TO A FRIEND UNLESS WARNED: To get that highly sought after service there are two barriers to overcome that I would warn people about before they arrive. This DISCOUNT TIRE Pueblo, Colorado location has no clear way to arrive to the point of service. It is uncertain if a customer parks the car in any one location. Second, when a customer walks into the lobby the customer must jockey for position to get the attention of a representative. Although we received rapid and thorough service there is no way to recognize the order in which people will be served. The staff did a fantastic job in recognizing who needed help and got them engaged fairly well, but I can see potential problems here and is the only reason I would not recommend Discount Tire to a friend or family member without warning them first.

The people really nice here, but they always make me wait for my tire rotations for at least 1 1/2 hours minimum. They lost my hubcab, and eventually replaced it, only to find another one missing on my next tire rotation. Whether I make an appointment or not I am stuck here for over an hour. I have tried coming in on a weekday, early morning, before close and the results are all the same. Makes buying tires here not worth my time. It's not like I can walk home and come back. Get more help Discount Tire.

Turned out that the company was not at fault and it was just me not realizing it was just standard curb rash -- they was really nice and understanding and even offered a discount on new rims.

I went to the Cordova, TN location to get all four of my tires replaced and the service was friendly and the amount of time that it took to replace all the tires was reasonable. The only not reasonable part of the visit was afterwards when I went to work and about two hours later I come to my car to see that the tire in the back right was completely flat. I checked for punctures and I could not see any; the distance I drove was 15 miles on the interstate and I have done this plenty of times before with old tires and I have not had a problem. Unfortunately for me 7pm is after hours and so I cannot have it looked at till tomorrow. I hope something is done about this because if I had driven a longer distance the tire could have resulted in an accident.

I had purchased for my 2017 Dodge 3500 wheels for $808.00 and tires for 1600.00 from Discount Tire with installation. In addition I paid tire insurance for refund or replacement. On March 3, 2017 they were installed. On Jun 4 2017 while driving on the freeway at 80 mi/hr front right wheel came off the car causing damages to the vehicle. I filed a claim with Discount Tire and they denied my claim. Based on investigations perform by Discount Tire investigator vehicle have more than 1000 ml and my husband was a former part time employee was accused by sabotaging and tampering with a vehicle. I filed complaint with BBB, they did not replied. Please direct me in a right direction to help me solve this problem.

Arrived 9:10 AM. Both front tires were leaking air. Salesman confirmed with air gauge. Said will be ready at 10:30. I asked at 11:25 because nobody has told me anything. They said it had been ready. Then I found out that only 1 Tire was fixed! A different salesman said I'd have to wait a lot longer to get the other one checked again. Went back to original guy who is pulling it back there to fix. Still waiting and it's been 3 1/2 hours. Customer service is not polite. They turn their backs to you so they don't have to help you. One lady asked if they were going to serve lunch here since they were taking so long. I will not come back to this Discount Tire location on Stella Link at West Loop South in Houston.

On July 2016 I Purchased 4 new tires (70,000 mile). In November I took it in to get tire rotation and wheel alignment at that time which they mentioned that the alignment was bad. Came January I took it in because I would notice the alignment to be off, so I took it to Discount Tire to get it checked out. At that time they mentioned the alignment to be off again so he asked me if I had bumped the curve or hit a pot hole so I told him no, so they did the alignment again and I left. So just as I was getting home I started to notice the alignment issue came back again. It's like they left a screw loose that the alignment is fine at that time but once I drove it around the alignment moved again.

Discount Tire had young individuals working on tire rotations and I think they have to hurry instead of focusing on quality of work they need to complete. Need to be more attentive to how things need to be done because they cross threaded the lug nut on the stud and I could not loosen or tighten the lug nut and they sent me Meineke Auto to have the stud and lug nut replaced and all because of a simple tire rotation and best part is Meineke tech said this happens OFTEN because Discount Tire had a form called "Broken Stud Repair Referral Form" that just had to be filled out and take to Meineke Auto to have problem corrected.

I was out of town in Toledo, OH and there was a monsoon. I had a very low tire and pulled into the store on Monroe street to have it checked. Matthew ** and Josh ** let me in (after hours) and fixed my tire. I was able to make it back home without being stranded on the side of the road. Matt and Josh helped turn my horrible evening around and really came to my rescue in a tight spot.

I had a center cap of the wheel cover missing. Called them, they said to come in; I did. He was polite and came to the car and immediately said I needed new tires. He looked at the wheel cover and saw the center part missing and we went back in. He showed me the computer and said, "This model is only 92.00 and will fit." I said, "Why would I want to buy this one when the center cap isn't there so the nuts are still showing?" He replied, "All cars but the Mercedes have the center showing." I said, "My car is a Mercedes. It is foolish to pay you $92.00 to look like it still does." It didn't make sense. He also said the tires would be about $292, but didn't tell me the kind. I went to another store and got the help I needed; told my tires were still OK. Was it because I was a woman? Maybe 74 years old and driving a MZB?

I purchased a new set of tires for my Toyota Sequoia ($1200). They broke the front two Toyota caps to my rims and when I told them to fix them they said it was not their problem. I just spent $1200 in new tires and you fix what you broke! I will never use this company again!

The Senior Assistant Manager and guys at the Aldine Westfield store in Spring customer service is exceptional. My Mercedes had a nail in the tire and they repaired it and got me taken care of fast. It was almost 6:00 pm and I know that they are ready to go home at 6:00 pm, but they took the time and accepted customers until right at 6:00pm which is the time they close. Thank you Discount Tire.

My real name is Darren **. I'm writing this review to tell the public that the only way to get Discount Tire to honor a claim is to put them on blast everywhere, which I intend on doing. But I actually like the guys at this place. They get 5 stars for customer service. Joel is a great manager, but he can only do what he is allowed to do when it comes to claims. Just like a woman by the name of Sapphire in the Discount corporate claims department. Now, she has a job to investigate, just like Joel. But she seemed more like a bodyguard for Discount Tire. she admitted to no wrongdoing by Discount Tire.

I purchase 4 new tires at Discount Tires in Joliet on Plainfield Road. I return to inflate and rotate the tires, which is of no cost to me because I paid for that service. Prior to that I had some repairs to the right and left rocker panels of my car at A and V Auto Body in Rockdale [815 630 5193] and had to take it back to get it work on because some rust showed up and photos was taken of the rust spots before I took the car to get the tires fixed, the servicemen at tire discount damage my car and is now denying they did it. My coworkers saw the car the day before I took the car to Discount Tire. I JUST paid $1500 to repair my car and they damage the passenger side. Now they are telling me don't call their office to complain, they will tell the police that I am harassing them. Can anyone BELIEVE THIS??? THAT'S PAUL AT DISCOUNT TIRE IN JOLIET ON PLAINFIELD ROAD. I am asking them to fix my car.

Discount Tire In Tucson On Calle de Santa Cruz - I called the business Monday to get two tires. They had one. The salesperson said he'd order one and call back in 20 minutes to let know. No phone call so I called back and got another individual who did some research and determined that the second tire had been ordered from Phoenix. I asked that I be called when they knew. I made a 3:30 appointment as he said the latest they'd deliver was 3 PM. I got there. No tire. I was waited on by Hector. Very polite. He took my unhappy comments. I told him the whole story. My final comment was that he should talk with his boss. He took the heat for lack of performance for others and the company. I will get the tires when I get back home. I shop at Discount Tire in Reno on S Virginia st. They know how to run the business.

I dropped my van off at Discount Tire 33633 Gratiot, Clinton Township, MI on 2/17/17 for a slow leak tire repair and rotation. I received a call about 2 hrs. later from the store telling me I needed a new tire, they can't fix it and don't recommend driving on it, it's too dangerous. I told them to put it back together, order the tire and I will pick the van up and return when the tire comes in. I picked it up, took it home, took the tire off and could not find anything wrong with it. Also I looked at the invoice and it stated a tire repair and tire repair kit were on the invoice. I put on 400 miles since then with no loss of air or problem. Very strange, I do think they were trying to sell me a tire I didn't need. Salesman was **.

Wife went to get a flat fixed on one of your tires and came back with 3 new tires at full price. Discount totally refused to honor any warranty adjustment on the warranties that were purchased on the tires. First they falsely claimed tires were past warranty mileage and then when that was clearly false, they then said warranties were voided because she had not brought car into store for rotation after buying tires but that too was false since when she got the last tire 10,000 miles later they rotated the tires. They said the flat tire she went in for had a bubble in the sidewall which they said was an impact break that could have been caused by a normal road hazard and was not covered by the warranty. Your warranty clearly says otherwise. I am an attorney with 50 years experience and can read a warranty and I have been buying all my tires from your company for 35 years but never treated like this.