Discount Tire Reviews

I purchased 4 new tires in January of 2021 with a warranty of 45,000 miles. I only put 11,000 miles on them, the rear tires were worn down to 2/32''' voiding warranty. There is no way I expected the tires to be such poor quality.

Staff didn't listen to my work requests, charged me for options without asking, and screwed up service when I had set an appointment. I set an appointment for tires and alignment. I was called to pick up my truck after the tires were installed. Alignment not completed. When I arrived the alignment was started two hours after dropping off the truck.

Because DT gave me a lower price for the same tires my dealer quoted, I had 4 Yokohama tires put on my Highlander this morning. I was happy until, while waiting, an older technician came over to show me a worn out lug nut. I knew this didn’t come off my wheels and he said, “no, just want you to know this could happen if the lug nuts should swell and then strip”. That’s a ludicrous statement and why bother me for a could happen? It made me much less trusting of this Discount Tire Store and I’m very disappointed now. I would not recommend them now.

I am 81 years old and Discount Tire is the worst Tire buying experience I have had in over 60 years of driving. First of all I sat in their store for over 2 hours. No one told me I could leave and come back in 2 Hours and that they would hold my place in the queue. Second $156.00/tire or $624.00 became $909.00. Then to make me feel even better They kept my nice aluminum valve stem caps. I went back in 5 minutes and they could find only one but to make things right they gave me some ugly cheap little green jeweled covers.

They would not hold up the road hazard on a tire that passed inspection! I have always gone to DT but not after my last trip, I have bought tires with the road hazard warranty for years. First time they wouldn't uphold it, and it will be the last! Too many companies out there to take my business

Bottom line my frame was bent on my loaded truck by improperly lifting it. This company will do nothing but respond with a run around from their handler fleet response. They are like a lawyer on retainer for them. I made comment about this last year and they then wanted what my bills were. Then they turned around my claim person Bobbie or Robert whatever he wants to call himself then blew me off again. I would not do business with a place that cost me over $9000 and having to buy an extra truck for work.

It was a surprise that the company contacted me over phone. They kindly refunded me. I have always been a loyal customer of Discount Tire, and they were very nice after I filed a complaint. Thus I update my star rating to 4 stars.

I can always depend on the service from Discount Tire. They have always been the best price, best service and quick results when needing a tire patch. Thank you for your service. Discount Tire Downey.

I had low air pressure twice and went to Discount Tire to get it checked. Neither time did anybody notice that there was a branch pushing against the tire that kept getting low. Finally, the tire blew and I brought my vehicle to the closest Discount Tire location. I purchased four new tires and they still did not notice the branch pushing against the tire when they changed all four tires. I took my car to somewhere else to get oil change and inspection and I told them that it was squeaking, and they found the branch that would have destroyed my brand new tire had it been left there. I am absolutely disgusted.

I'm not sure whether my complaint is a complaint or not, just an interesting occurrence. I bought 4 tires from the Abercorn location for my wife's car. Young man at the desk was friendly and helpful. He helped me to make a good choice. Car was taken in the back pretty much at the indicated time. The interesting comes into play when the car was returned. Another young man lets me know that everything is good to go and all 4 tires have been aired up and are at correct pressure. I happily got in the car and drove off. The first odd thing to get my attention was that the radio station was on an odd Sirius station. I said initially, not my car, I'm not really in it, but I know what my wife listens to and where the radio was, didn't know her car could pick up Sirius, doesn't use it when I'm in the car. I drop her car off to her and get in my own. She arrived home later in the day to say car rides better, but the low tire pressure light is on. I check pressures myself and none on the 4 tires have the same pressure.

I've had a couple of bad experiences here but as a whole I've had more great experiences. They are extremely knowledgeable, professional, and polite. Usually my issues have been more on their shipping company FedEx but Discount Tire itself at least tries their best to correct problems.

Be careful when offered the Repair/Replacement Certificate because the price varies depending on who is at the counter. Case in point: I went to get 2 tires replaced in The Colony, TX. The clerk quoted a price for the certificate/warranty and said he'd given me a discount. I gladly accepted it. But then I overheard him quoting a much cheaper price to another customer, who was buying the EXACT same tires. I asked the customer and she confirmed the price she received; it was HALF of what I was charged and she was told it was the "regular" price. After that I requested a refund! I called a friend who's also a customer there and he was given a completely different price too. I'm very disappointed by this, because I'm a long time customer of Discount Tire and have trusted them with my tire needs for many years, only to be scammed like this!

Jan 15, 2024 Two of my children went in for new tires (Malibu and Jeep Liberty) and within 24 hours, my youngest daughter had a tire sideways in the driveway, with 2 lug nuts that flew off on her driver's side rear wheel while driving. My husband caught the 2nd wheel passenger side rear wheel in enough time because those lug nuts were loose too.

I had a worse experience at this location and won't recommend to anyone. I believe there is a need for improved coordination between walk-ins and scheduled appointments to ensure a smoother and more efficient customer experience. They didn't check tire pressure properly and filled improper air in tires.. Also they lost all air caps ..

Firstly, the discount is only about 10.00 from Walmart Tire price. They make you wait a LONG time before install is complete. They then throw a price at you and RUSH you through the sale. They throw in unnecessary expensive add-ons that are not needed. I do not trust them and do NOT recommend Dealing with them. There are plenty other tire distributors out there. Also, judging by some other reviews, they give you a hard time when you need a warranty adjustment. I have had very good results dealing with Mavis for tires and they prorate my cost on new tires if the tires don't last the warranty period. Mavis is HONEST. Discount Tire is NOT.

I bought 4 new tires from Discount Tire. Within 2500 miles one of the tires developed a bulge in the sidewall. When I took it back to the store they blamed it on my tire and said I'd run into something. The scam is they have a "warranty" that would have covered what I consider to be a manufacturer defect. The warranty increases the price of the tire by 33%. I didn't run over anything out of the ordinary and nothing that would have caused a bulge in the sidewall. In 40 years of buying a tires I've never had a problem with a sidewall like this. Being blamed for causing the problem didn't make me feel any better about the company. In their favor the installation was quick. I won't be going back to Discount Tire.

What has happened to Discount Tire…. I walk in and ask if my tires can be rotated and balanced to an individual (who just looked obtuse) told me, as he was staring at his computer screen, it’s going to be a couple of hours to complete. After explaining that I would go get something to eat this person (still staring at the computer) then told me it was going to be 4 1/2 hours…. no expression, no explanation, zero service delivery at all.

Wichita Falls, TX has some of the worst customer services I've been a part of. Junior manager (jeremy) is arrogant and rude to my wife everytime she is in there. She was sold road hazard and after she left he called me to tell me he was voiding the ticket and refunding the money because the associate who sold her the road hazard made a mistake and the tires can't be covered.

I just recently took my vehicle here to have a new set of tires put on. I was wondering why my vehicle was riding so rough especially after just getting brand new tires. I ended up discovering they did not properly secure my tires to my vehicle. I had all 20 lug nuts before I dropped it off and they returned it to me with only 15 lug nuts. Each tire is missing a lug nut and my front driver side was missing 2 lug nuts, and they decided to replace 1 of the missing lug nuts with just 1 plain nut bolt. I am completely baffled at how they thought it was perfectly fine to contact me to pick up my vehicle and drive it off their lot with my tires not securely attached to my vehicle. They just placed my life in danger. I will never be going here ever again because they clearly did not value me as a customer nor did they value my life.

Came in because of a flat tire a month ago. They didn't have the tire in stock, but they did a rotation for me. During this time, the tech broke two of my center caps but didn't say anything. I had to come back a few days later for the new tire to come in, and that's when I noticed that one center cap was completely missing and another was badly cracked. I brought this up to whoever I spoke with when I dropped my car off. He at first said *there was no possible way*. One of his tech's could have been responsible, but I shut that down quick.

Bought tires from them in December, had to get a tire patched 60 days later. Had an appointment, but still took them 2 hours to plug the tire. I had an appointment. What is so difficult for a tire shop when it comes to plugging a tire? Clowns.

I have five cars and I’ve been with Discount Tire for at least 15 years. I will never buy anything from this organization again. I was riding my motorcycle and had a rear tire that desperately needed air. Discount Tire refused to give me air for my tire and sent me off in a very dangerous journey to try and find air some place else. I will never go to a place that treats its customers this way or anybody else in a time of need for something as simple as air that they have an abundance of.

I bought two tires from Discount Tire in Fredericksburg, Virginia and made the appointment for installation. I live over an hour from the closest Discount Tire but had good prior experiences near Richmond, Virginia so I made the over two hour round trip. I wrote in the instructions the valve stem was leaking and needed to be replaced. When I arrived and inquired about the valve stem the promise of replacement was reiterated. I was told this was a normal part of tire replacement at Discount Tire. The tires were installed efficiently and I was on my way in less than an hour. Next morning the new tire was visibly low. I looked and discovered one of the two valve stems had been replaced but one had not. The leaking valve stem was NOT replaced as promised despite very specific instructions requesting it be replaced.

Daughter had a tire repaired (Nail right in the center) should have been an easy straightforward patch from the inside which is what they did. Fast forward a couple weeks... same tire going flat and a tire pressure sensor in the tire was bad so Called them a DAY PRIOR and made a 5:15 appt (At their time opening). 5:45 they finally get her car back there to fix the leak and then she leaves immediately after to head home and they never touched the sensor. Close at 6pm so no time to do it right apparently and could care less about the customers time... Time meaning now it needs to be taken to ANOTHER shop ANYWHERE BUT DISCOUNT TIRE to get fixed correctly.. Raben Tire Evansville here we come. You go to a discount place then you get discounted service!!! Won't return or recommend this place to anyone. Respectfully, Bennie ** Evansville IN

Good day. I am a retired Marine and I just wanted to share my experience that I have had dealing with discount tires mostly in Jacksonville North Carolina where I retired. I have been using Discount Tire for some years now and they just keep being better and better. When I relocated hearer to Juliette GA, I was concerned that I wouldn't get the same level of professional help I was getting with Robert and Chris from Discount Tire in Jacksonville NC. Garret, Brandon and a couple of more employees here at the Macon store has proven that the level of professionalism, attention to details and yet make you feel like they hear and understand you and they respond very well to your situation. To sum this is up Discount Tire will always get every cent of my money when I need a service that they can provide to me and my family. Thank you Discount Tire for being awesome.

Took my daughter's car in while she was on leave and she has satin black bbs wheels, she had low miles on tires so we asked to keep them and place in car, she wanted more aggressive tires, she arrived home and no tires and noticed two major circular scratches on 2 wheels on one side, they were deep and large. Called shop instantly and they asked for pics as they were closing and not to return, sent them and daughter had to drive to base in Co. so I called Monday as this was a Saturday.

I usually visit to Discount Tire store. Just depends on what part of town I’m in. Both locations are in San Antonio, and the first location is on 281 N. I stopped in for a tire rotation, And they broke one of the Lugnuts. They had a contract with brake check to replace the lug nut. Brake check did a good job, but as a walk in I had to wait 2 1/2 hours. The second location is closer to my home. The location is on Nacogdoches Rd., and I went in just for tire pressure. The tire pressure on my car is 33/35. They pumped the tires and set my pressure @ 38/40. I understand pumping a little extra air during cold season, tire pressure tester vary, but 5 PSI over is way too much. My car has a tire pressure monitor, so when I got home I went to adjust the tire pressure. The attendant never replaced the tire stem caps on the passenger side. They just lost a $1200 sale over two dollars worth of stem cabs.

My car was riding bad, my coworker came in and told me my tire looked low. We put air in and we could hear the air come right back out ugh!!! I drove to Discount Tires in Gilbert AZ. This was the BEST Customer service that I’ve ever experienced! From the person that checked my tires to the manager. From the greeting to the work that was done on my car was amazing! They explained every step. They are friendly, not all in your face trying to oversell you on something, nope they are all about safety and how they can help. I appreciate everyone there. They got me back on the road safely. I will refer all of my family & friends.

900 N location in Las Vegas Nevada is FANTASTIC!! I called to see if they could fix my flat tire. They said bring it down. They looked at it. Said it couldn't be fixed where the hole was replaced with spare. Free of charge. FANTASTIC!!

So disappointing... I have spent thousands and thousands of dollars at the Discount Tire in Henderson, NV. off of Windmill Parkway and have been a loyal customer for decades. Recently, something went missing in my vehicle when I got it serviced and I noticed it the same day. I called to make a complaint and the front desk rep at this certain location had a behavior like I was lying or I was making a ridiculous claim. Wow. That will be the last time I ever step foot in their establishment ever again for not taking theft from a customer by their staff with any kind of action. What a jerk. Apparently, he approves of this type of staff behavior. Beware people.

Tire rotation messed up lug nut, put one on that was long. Hubcap not flush because of long lugnut. No one told me, I found it, Tire pressures all different. Tires not rotated to correct positions. I marked my tires and one was left in original spot. Valve stem caps lost an replaced with 3 different ones...or just left off entirely. Told by manager that he would Personally oversee the process...Tire pressures were all different and one way over inflated and tires not rotated correctly...Two tires not rotated at all. Will personally oversee Yeah right. Called Corporate about all the crap from 3 tire rotations gone wrong. Crickets, never called me back. Discount Tire in Lufkin Texas and Livingston Texas are horrible. Lufkin being the worst. Had to go to Beaumont TX to get it done right. Now my tires are wearing unevenly cause of the bad rotation or No rotation. Nothing from Corporate...They are worthless. Go somewhere else.

I had to coordinate ordering & buying new tires. I saw Discount Tires while visiting a nearby business, so glad to see!! I called ordered the Tires I wanted & scheduled installment. The Mgr & staff are truly a team, friendly, down to earth, informative & transparent. I watched the work being done from the lobby area. The staff made sure I was comfortable & was cared for. This is quality & customer service at its finest. I can’t thank them enough!

I have been doing business with this company for 30 years in various locations. I realize Discount Tire is extremely busy, especially on a Saturday afternoon. Oh, I know that we can all get online, find the tires we need, schedule an appointment ahead of time, however, I was out running errands and decided to pop in to this establishment to ask some questions and schedule that appointment. Most of us older folks like talking to a real live person. I stood in line for 15 minutes looking right at the technician at the counter and have that technician wait on the other customers that came in behind me. This is poor customer service. The technician could have said, “sir I will be right with you”. He found every reason to stay on the computer and wait on additional customers instead of waiting on me. I don’t know why. I did take a bath that day and comb my hair, haha!

Winter is here in Montana. Our local store is swamped. Nevertheless, the employees are consistently, simultaneously speedy and polite, even with "demanding" customers who got caught off guard by the first snowfall. I have been amazed by the professionalism displayed in this store for years and they have never disappointed. If your tire change is during the busy season, plan ahead for a wait, because everyone is trying to be safe on the roads, just like you are. And appreciate the Discount Tire folks, because they are fantastic.

I had the worst experience at the Discount Tire at 7620 Hwy 90A, Sugar Land TX. I took my car in for a simple nail fix, but I ended up spending $1030.00 dollars on 4 new tires. Two of my rims were damaged in the process of installation of the new tires. I went back immediately to complain about the damaged rims and was offered a $55.00 refund or leave my rim there and they will send it off for repair. I did not have time to search for a repair shop so I left my 1 of the rims there for them to repair. I asked how long it would take, John the store manager said 2-3 days. Fast forward, it took 2 weeks, they sent the rim off for repair, but it came back in poor quality, and therefore it was sent back out again.

My first review on Discount Tire was them selling me tires that were defective and would not replace them at no charge. The manufacturer Yokohama at the time said they would cover 78% of what I paid for the tires. After my review given on ConsumerAffairs, Yokohama called Discount Tire and they agreed to cover 80% and Discount Tire agreed to cover the 20%. This resulted in a 100% refund which is what is deserved considering the amount I paid for defective tires. I got new tires on today, but I went with Michelin.

I arrived at the store and realized that I made the appointment at a different store. The manager stepped in to say that they were not that busy so they could take care of me and the next thing I knew I was all set in less than an hour and I didn’t even buy tires from them. I brought the tires with me.

I have done business with Discount Tire off and on nearly 40 years and NEVER have been disappointed but have decided since, I'll not go anywhere else. Just today, I went in, to this store (Loop 323 Tyler) with my low tire pressure light issue other than low pressure. One of the young men ended up having to reset the sensors at no cost to me. I had gone in expecting to find out I had a damaged TPMS unit (previously had found out they all checked good) and spend at least $50 - $70. The people who work for (and have worked for) Discount Tire have always been extremely courteous. They treat their customers as they would want to be treated. Thank you, Discount Tire for always being there when I needed Tire replacement/repair.

I do most of my transactions at the branch in Lake City, Florida as they seem to have the best customer service out of the different locations I have been in. 98% of the time they will honor the warranty you can purchase with the purchase of the tires. I have had to use my warranty multiple times to get tires replaced. It is hit or miss on whether it is covered (depending on which CSR (Customer Service Rep) you get). They do take a while to get the job done which isn't always a bad thing as they do take the time to compare the stats (pros/cons) of each brand tire they have in stock and they can get for you.

I found a set of tires. They say they will bet any one by 5%. This is not true. I have been getting tires from them on South Church St since they opened. 12 different cars, I bought full sets and they always matched or beat or even gave me a better tire but I guess this year is tight for them because it brought my estimate in, they wouldn’t even match it. They wouldn’t give me a better tire, they wouldn’t even do their advertisement beat by 5%.

I had factory tires that were a run flat tire as the car came with no spare tire. On vacation I had a flat and went to Discount Tire. They installed new tires that were not run flat and never told me about this feature. After I got home I checked on my new tire purchase...Very disappointed as I will be calling a tow truck next time. Thank you Discount Tire.

The temp outside was 100 degrees and humid for the desert. I am a senior citizen. I stopped for a tire pressure ck. Because they were busy I asked if it was possible and was assured that someone would be sent out in 5 minutes. Twenty minutes later sitting in the hot car, I got out, told them off and promised never to return. I have purchased tires there for more than twenty years. I will never darken their doorstep again. There are plenty of other tire places in the neighborhood and plenty of other Discount Tire shops in the valley. They are not going to see me again. I went on my errands and got the tire pressure checked elsewhere.

Made appointment for tire rotation and balance 5 days earlier. Take off work to be there over one hour early. Manager asked me to reschedule due to workload and personnel. Asked why they did not call me to advise they cannot honor the appointment. He had no response. Poor customer service and disregard the investment of time given by the consumer to call and make appointment then actually show up early to fulfill the appointment. Will never use this company for any service in the future.

I went to discount tire on Montgomery and the freeway in Albuquerque.. I had a slow leak in my tire, I was told that my tire was burned on the inside and needed to be replaced, the cost was 320.00.. I told them to just put on the spare and I will have to wait... I went to another place to have my tire looked at and was asked why my original tire still had air in it since discount tire should of deflated the tire in order to see if it was actually burned on the inside and to see what was causing the tire to lose air. I couldn't answer the question because Discount Tire told me that my tire was no good... Upon the other company inspecting my tire, I was told that I had a small nail in my tire and my tire wasn't burned on the inside... I'm upset with Discount Tire because I feel like they were trying to take advantage of me being a women and not knowing anything about tires.. I will NEVER do business with them again...

I had to go 4 additional times just to get my tires properly installed. The first 3 times, the team was unable (for some strange reason) to install them properly causing my tires to lose pressure. I called the regional office (Trevor) and he said, in the 1st call I made, that he would figure out a way to compensate for the 4 trips I had to do.... I called a second time to follow up.... I called a 3rd time and nothing happened. I was under the assumption that the products and services you offer are not just cheap but convenient, and taking time out of my work, my wife's work, in multiple occasions to just do what your team is supposed to do, is distant from convenient. And the fact that your team (including the regional office) is made aware of, and can't simply follow up! Is outrageous.

I went to Discount Tire to purchase a set of tires for my 1958 Corvette but since I was there anyway I figured I would buy a tire for my 2011 Dodge Ram and get three Tire Pressure Sensors (TPI's) replaced. One TPI worked perfect, one TPI did not work at all and the other two TPI's only worked for about 15 minutes after starting the truck. I talked to a salesman by the name of Gregg who told me he had a set of General Grabber Tires that only had 3K miles and that he would sell them to me for less than half of what they would run brand new, and he would replace all four TPI's at $240.00. I specifically asked Gregg if the tires had any plugs in them and he replied, "they are just like brand new with no plugs with less than 3K miles on them".

Had good service and very personable salesperson. He gave me a total price for 3 new tires which I charged on my credit card. It was not until I got home and looked at the receipt that I noticed I was charged $99 for "certificates for refund - replacement" ($33 each for 3 tires). He made no mention of this to me and it came as a complete surprise. I would like to have been able to make my own choice.

When a person of color goes here in a Exotic car they are profiled and treated like a piece of trash and thief. Like they don’t belong on earth especially by Pat the manager. Shameful on this great company!!! Apparently no vetting happens.

Called for an "out the door quote" for 4 specific tires. Was quoted "out the door" $772. Made an appointment for 2 days later. Had the tires replaced and was charged $872. Didn't realize until a few hours later the difference. Reviewing the receipt a $25 per tire "certificate for refund" was added to the invoice without ever being offered or accepted. Called the Okemos location and was advised that "generally" they offer the certificate and "most people" accept the certificate. Of course it's typically accepted because they do not tell people about it - they simply add it to the invoice. They apologize and offer to refund this; which I accepted.

Low Tire light came on and immediately went to Discount Tire for their free Tire air pressure and to see why light went on. Tread life: 5, 4, 4, 4. Tires aired and took off. The next day Tire light back on & went to discount tire to check front left Tire. Could not see any source of leak. Tire salesman went out to check Tire and tread Life: 4, 4, 3,3. Advised him my tire tread was just checked less than two days earlier at their location and what explains the difference. RED FLAG. He further stated I need two tires per his conflicting Tire tread measurement. RED FLAG. Advised him I was only interested in the one Tire and he seemed angry and asked to look at Tire before replaced.

Dec. 3, 2021 walk-in by the Cass Ave store around 10:00 am. The assistant manager Adam (don’t know his last name) assist us about buying & changing 4 tires. He told us the time when it’s to be done. "Around 1:00pm," he said. So we waited and it was past 1:00pm when we saw our car still outside or still in the parking area? Why? Do they have a racial discrimination? Some cars were fixed already but ours still in the parking area?

Regardless of whether I make an appointment and arrive a few minutes early or go in as a "walk in," it routinely takes at least three hours before they take my car back for service. Last time, they took all 4 of my chrome air caps and replaced with 3 dirty black air caps, leaving one without any air cap. This time, service took a little over 3 hours and I left with less quality and less quantity than when they serviced my vehicle! This is last straw for me. When I schedule appointments and arrive on time or early, an average of three hours of walk-ins are serviced first. When no one is left, they service my car. When I am a walk-in, everyone else is serviced first. This has been my experience the last 3 - 4 times that I took my car there for service. I have been a loyal customer for many, many years, but I won't be going back!

I visited Discount Tire today hoping to buy tires and make Discount Tire my preferred tire store, however it did not come to pass. When I requested to purchase tires, the clerk asked for my telephone number. I informed the clerk that I prefer to keep such personal information private, to which he responded by refusing sale without my number. I asked to speak to a manager who informed me that my phone number was needed in case there was any issues with my newly purchased tires. I asked if Discount Tire was known for "issues." He said, "No." I asked him if he was willing to relinquish a several hundred dollar tire sale based on my refusal to submit my phone number. He did not offer an alternative, and told me he could not complete the transaction. I took my business to their competitor (Belle Tire). This is poor business practice, and I will inform others not to patronize this business in the future.

They were very good this time. They were polite and took care of me in a reasonable amount of time. They fixed the problem. I would recommend them. I had a flat and they gave me a new tire. I don't know what else you could say about this visit. It was quick and easy.

Months back I purchased 4 new tires and rims for my Tacoma including roadside hazard. I called weeks back about making an appointment to have the tires rotated and was told that no appointment was necessary. When I arrived at Discount Tire today about 10;45AM I walked up to check in and a gal told me she was finishing up with a customer and that she would be with me shortly. I sat down and waited 20 minutes before again walking up to the counter to be told that she had forgotten about me.

Tire replacement, fast, simple and easy! Husband ordered from work. I pull up, receive immediate service. In and out within 20 minutes. Great tires, well balanced, no issues at all! Tires are always the best price available and 1st quality!

First rate service, warranty has saved me several hundred dollars over the years. Wait times for any service is typically 30 minutes...very reasonable. Their facility is very clean, both the shop and the waiting room.

I have NEVER received BETTER service from any Tire Dealership. They are extremely efficient on performing the best service and NO WAITING IN THE TIRE DISPLAY AREA. FAST! Also they have the best prices that I have found. ALSO Their Road Hazard Warranty is the best.

I purchased 4 premium tires last year for a used car that I purchased. The car ran well & I never had a problem with the performance. I purchased the recommended warranty. When one of my tires was punctured, they replaced it. They run a very efficient office. It is well organized, well lit, neat, & the entire staff is professional.

Discount Tire tries and helps out for tires if you need air in the tires and they check the tires if and when they need to be changed or if you need help with which tires to get for the cars that people have.

Just introduced to Discount Tire in Kansas City and had to immediately replace a tire with a screw in it. Couldn't repair, so checked their options and decided on a mid-to-higher level quality tire for my passenger rear. They were quite quick and helpful, but... they didn't tell me about warranty options while I overheard others discussing it and was disappointed that I wasn't suggested such an option.

I replaced original tires on my 2015 Honda CRV. I wanted tires made in the USA and the salesperson at Discount took the time to check tires in stock to be sure they were stamped with "Made in USA". I made an appointment, they were prompt and efficient and courteous.

Took tire in for repair, nail in tire. After 2 and a half hour wait was told tire was repaired, tire was filled with air, no attempt to fix. Beware. If this is how they treat you after the sale I will never be back

I purchased a set of 4 new tires today. Before I went in I had no issues with my TPMS. After the job was done I have issues. I was told that I have 1 wheel with a weak battery and 2 wheels with dead TPMS. This happened in the Discount Tire store in Johns Burg IL. I also had the same thing happen to another vehicle 2 years ago in Round Lake IL. I am writing this for you to make sure that you have it noted and checked with no issues before service is done. It may cost you a few hundred dollars. CAUTION.

Not 1st time, I took in a tire for repair, walked in documented and told to wait, I sit patiently at 1st 1:20, but keep noticing other walk ins buying tires being cared with the utmost devotion while I get thrown back & back. After 2:30 I complained in a respectable but higher tone and miraculously (I was next on line & will be called soon) at 3 hrs I was about to take my tire to a less prestigious shop but I did pay for a costly 80000 mile warranty! I got up again and I'm not very nice but also not insulting, I'm now officially next! Wow, it takes this to honor your paid warranty?

Want to give a big s/o to the manager James and his team!!! Excellent customer service! excellent service on my car!! I’m never going anywhere else. THANK YOU GUYS!! Would advise anyone to go there!!! Mobile Hwy store Pensacola FL

Discount Tire on Westport Road in Louisville, KY is a pleasant Tire Repair Shop to have your automotive work completed. Myself and or my family have had 4 or 5 sets of tire replaced at this location, trailer tire completed and even complete brake work completed. We have been very happy with the workmanship, the pricing and the willingness of the management team to work with us to find the best possible pricing.

I used to be Discount Tire customer for long time. In 2015 my daughter ordered a rim for her car and paid in full, meanwhile we sold the car and never collect the Rim. Time passes by and need tires were for another vehicle. I went to the same store we ordered the rim but they couldn't give me the credit for what we paid for the rim. I stop dealing with Discount tire. Few years back I wrote to customer service regarding what happened long time back, Surprisingly Regional Manager TOOK TIME to called me, first apologized then gave me a credit more than what we paid for the RIM.

Free tire repair is nice but the employees let you know that don’t like repairing for free so parts in your car end up missing or replaced with other parts lying around the shop. Valve caps placed on vehicle were plastic - not the metal ones I had on the vehicle when brought to the shop. Tire rack has better deals and more selection. Any auto shop can rotate and balance tires.

I visit Discount Tire on W. Jefferson St, Joliet twice in one month. The first visit was on 7/7/21, because I had a tire with a slow leak. And the representative by the name of Matt, he was helpful by explaining different tire product and showed empathy. So 7/27/21 I came back to purchase two tires. Great customer service and Covid safe. D. **, Joliet.

Discount does not disclose to customers that they do not handle wheel alignment even when installing new tires (which may have cost well over $1,000). You must pay another service vendor an additional fee for this every time it needs doing. My pricey replacement tires lasted only half as long as they should have because, by Discount's own admission, the wheels weren't aligned and the tires wore horribly and must be replaced. They will not adjust this cost. They should disclose this conspicuously or change their practices. This is misleading by omission at a consumer level of sophistication.

Much to their credit, they made it right. After I called Customer Service and worked my way up a bit, I was issued a partial refund. This is exactly how Customer Service is supposed to work.

I bought a set tires, they sent email saying not available anymore and tried their best to up sale me cheaper tires at a higher price the next day since they price hiked their tires the next day. I bought a set of 245/656/17 $97.20/tire for $388.82/set then the next day I get email and text alert saying the tires are no longer available and are on back order, no biggie. I'll just get another set. The set I then wanted was priced at $360.00 or $90/per tire on their site plus I had taken a screenshot but the sales rep kept insisting they were $95/per tire. I asked for tire certificates for each and to meet me halfway on those for the inconvenience $20 ($40 value at $10/tire).

The current store manager, Stephen ** is clueless about customer service. I bought new tires 3 days ago. These tires rode worst than my old ones. Why? That did not balance them. I showed him pictures of a qualified mechanic's balancing machine. It was not one tire; it was all 4. One tire read 1.75, the other .75, the other .75, and the last one 1.25. I showed him the pictures, and said "you should not of hit a pothole". Wow! Has anyone ever hit a pothole with all 4 tires at the same time. That is a shame. Not once did he offer to make it right, never once apologized, and that was it. What an embarrassment to the company. His name is Stephen **. This a store location you should avoid.

Hot garbage. I tried to replace my tires with the same exact make model and size tires that are on it only to be told they don't fit my truck and they won't sell them to me. Researching online this is a common problem. So I got them from a less self sabotaging company that can do common sense math.

I felt my wife was taken advantage of, by telling her she needed lug nuts for her 4 new tires, when I had fixed a flat tire recently at a tire shop and that had no issue concerning the lug nuts, that was not in the estimate, I was given and it added an extra 45.00 to the bill, I did not get a phone call to advise me. I was very disappointed. Location Culebra and Grissom Rd. san antonio tx 78250. Name of representative was Manny. They should refund this money back. Ruben

Requested OEM tires for Alfa Romeo. Sold same brand but lesser tire. Requested Pirelli 225/45 91v Run Flats but sold pirelli 95h run flats. Not OEM. I have not contacted the store yet but I intend to. I already have an alignment scheduled at the dealer.

We recently purchased a set of Pirelli for our Rogue. Paid upfront for the install and ordering because they were not in stock. When we went to have them installed, I noticed a sign that said, "we must supply you with a manufacturer registration card" and another sign, "ask to print out a copy of the certificate". Turns out that, we without being asked if we wanted it, had been sold their warranty that is optional. That was an extra hundred bucks and, honestly, I have never known anyone to honor road hazard without doing their best to place the blame on you and find a way to deny. How am I to know if these guys are the exception to that rule when, they were deceptive by not asking me if, I wanted the warranty. Well, I can judge that by the rest of their actions.

Background: My vehicle is a 2019 Ford F-250 XLT Crew Cab 4x4. The original tires were Goodyear All Terrain Kevlar 275/70/18. Approximately 28k miles and the tires had just begun to measure in the yellow. Proactively, I went to Discount Tire to replace them. I ordered BF Goodrich KO2's in the original 275/70/18 online to be installed at Discount Store at 3869 Washington Rd, Augusta GA. I have owned several sets of KO2's with no issues. I have been a customer of Discount Tire for many years.

I had ordered a tire recommended by the computer site...it was out of stock or not the correct tire as it happens. The people at Discount Tire and Jeff gave me an upgrade to the tire I had ordered. I have bought from Discount Tire for years (maybe at different locations) & I have never encounter a problem they could not address. Thank you Discount Tire team... Treasa

I've been there twice in the last month for their "Free" flat repair. Both times I was told they were un-repairable. Both times other, reputable tire stores repaired them. One time they told me it was because of government regulations. I searched several federal, state, and local sites and could not find anything to their claim. If they want to make a company policy that they won't repair under those conditions, fine, but don't have your employees lie about regs. Can you say bait and switch?

Saturday - Called 1st to confirm they could have my new tires mounted to my bare wheels (already off vehicle and ready for drop off). Was assured that even though they were busy, they could accommodate. Arrived 15 minutes later to drop them off. Was again told they would have them done same day. It was 1:40PM but they said they would be working late (to about 7) and would call me when done - that day! I called @ 6PM, no answer. I drove there, arriving @ 6:30. Closed, no signs of life. Called and left message. THEY DID NOT CALL ME. NOT OPEN SUNDAYS. Where are my wheels and tire? Beyond pissed at lack of communication. There are 10 other tire stores in the immediate area. So unprofessional.

I made an appointment online confirmed via my email and confirmation number. Told when I signed in it would be at least an hour. This is due to walk ins seemingly taking precedent over appointments. So as I stated in description appointments are moot for this business. Bad service!

Recently I applied for a Discount Tire CC and received one. We have always bought tires for our cars and trucks at Discount even when I was a regional manager at Sam's Club, the product and the service has always been wonderful. However on 03/02/2021 at the location in Waxahachie Tx, the service was completely absent from the experience. We had 4 new tires put on our Mercedes SUV spending over $700 dollars. The SUV had an emergency spare on it, and in past situations we often had emergency spares on other cars. However in this situation the emergency jack, tire iron and stock equipment for changing the spare was not put away. Just piled in the back of the SUV, a tarp used to wrap the flat so the rear end of the SUV would not get dirty. Was just thrown in the rear end as well and to make matters so much worse the cargo cover covering the spare tire compartment has dirty CAT litter on it??

I purchased tires for my daughter's vehicle. She attends college several hours away from me. She ran over road debris and got a flat tire. We had AAA tow her to the local Discount Tire. They took care of her and got her back on the road, just a small charge for labor. Makes a dad feel better that she was taken care of!

Visited the store in south Carolina for tire repair. Pulled up to free air service and the employees were looking at me like I was an alien. I thought I parked illegally the way they stared at me. Finally a guy raises his hand to tell me he will be with me shortly after him and the others made me feel like a fish in an aquarium. They did everything but put on an actual clown suit to clown me. So, the guy tells me my tire has a nail and to park and go inside. I go inside and this cashier is on the phone and looks at me and doesn't acknowledge me at all. Just ignores me and keep talking on the phone. Finally another one comes up, (l am tired from working all day, btw), he asks questions about the car, goes out then back in. Tells me they will have me fixed by 3. That was alright and fine but although everything was free, the way I was treated I will never return to them for anything. Free or not.

I had a blowout and needed to replace the two front tires. The rear tires had plenty of tread. Discount tire needed to order the exact tires to match the rear tires. I left the car in the care of Discount Tire. When I picked up my car, there was a giant scratch on the front bumper. I can’t say what happened. Nonetheless, I wish I never went to Discount Tire.

So, it was a very difficult day w/my tire damaged, a donut on my wheel... driving in Vegas and out of all the locations I chose to make an appointment at, it was the most amazing experience I could ever ask for as a customer. Now I've had a real good experience at Discount Tire in Bullhead City Arizona... Never ever expected the service to get even more excellent but it did and out of all places in Vegas. My salesperson "Randell P." Was so good to me it was like he came from my perspective of what it would be like for him if it was his car and his flat tire! He just got me w/out me telling him anything. He gave me a good deal, they were fast...

I purchased a set tires for my son's pickup from "Discount" (laugh) Tire. The tires are $126 each, so 4 of them should be $504. By the time "Discount" Tire added all of their BS fees the total came to over $720+ for a set of Chinese tires. You can decide for yourself if this is fraud or just pure con-artist practices. But I can tell you that I will NEVER spend another dime at "Discount" (laugh) Tire. And I am going to dedicate much time to tell every person on planet Earth to stay away from "Discount" (laugh) Tire. All of my tire business will go back to mom and pop tire shops.

Well, the name says "Discount". Don't believe it. I contacted 2 shops before this one and the prices are quite similar. Due to Covid restrictions, some methods had to be changed. I arrived, got seen after 15 min. Then the quote. Again, I wasn't surprised, but felt that they should have been 10-15% below quotes I had gotten. So, they got to me after 90 min. Changed two tires (sidewall damaged one and the spare was 10+ years old. Not safe!). But what my biggest disappointment was, was they didn't have a clue about replacing the spare tire. They didn't come to me and ask, they simply started trying to figure out the way to do it.

I’ve Been shopping at Discount Tires almost exclusively for 30 years. In the spring I bought 2 tires there. I got the “certificates for repair, refund, or exchange” with them. Well, the tires turned out to be garbage. They both had lumps in the sidewalk from day one. I had to drive across the country which is why I replaced the 2 tires. I had only had one bad tire but I wanted a matched set. Anyway, the lumps got worse and I only made it most of the way before one blew up. Before that they had been shaking like crazy making it hard to drive. I put 2 new tires on so I again had a matched set. I brought the tire I still had back to discount after my trip. There were no discount tires on the east coast.

I search for a couple of days online and via phone looking for a set of decent all season tires which handle well in snow. Also looked at a tire which offered a long tread warranty and found it in a General tire. We had first went with a local big box store who has a tire service center but due to being told wrong info about how well the tire we were sold would handle in snow, wet conditions and we later found out on consumer reports and customers' reviews that this tire was not very good in snow we canceled the order and found a much better set with Discount tire.

For the 2nd or 3rd time I went to Discount Tire in Baytown. At this time I was deceived by a seller. I ask 4 Yokohama tires and he convinced me about the Continental tires... Until there all good. I agreed and at the end later I found he sold me service that I don't ask for. A charge that was supposed to be 480 dollars went to 616 dollars. If your relatives are older like me don't let them go by themselves in this shop in Baytown. Can be this guy will attend them and they will finish with a big bill like me. He show me something and start to speak faster and a kind louder. Is a strategy used with older people or don't have plenty knowledge of the language. Well was paid, he won. But my family and me will not go there anymore. My church most of us are older than 70... I warning them also. Don't allow someone in your family older go by herself. Is sad the quality this business is coming down. Always have that person to tell you to look your receipt...

I had to buy new wheels because my old ones were chewing up my tires. I went to Discount Tire as I had bought my tires there. They replaced my wheels but took my hubcaps, said they "lost" them when I went to get my vehicle, then said they would provide replacement hubcaps but when I went there a 2nd time, they told me to go to Auto Zone or Walmart to buy hubcaps. I told them that I did not intend to "gift" my old hubcaps to them. It is clear that they kept my hubcaps and probably sold them on the internet. And my wheels are still losing air every day, so it was a waste of money. Will not return to this store ever again.

I discovered Discount Tires 4 years ago after a very bad service experience at Costco tire shops. I have found their pricing in subsequent tire set replacement to be overall less expensive, many times by hundreds of dollars, than any other major retailer/wholesale club. No attempt to up-sale but rather informed recommendations based on your car and driving needs.

Website purchase stated interaction with staff would be contactless. Upon arrival found not to be truthful. North Spokane, WA branch ignoring social distancing while interacting with clients. One employee busy interacting with clients without wearing a State required face mask. In my opinion; disgusting, illegal and dangerous behavior!

Checked in at 8:43am to buy 4 new tires. I was told there were 2 people in front of me and I should be done by about 9:20am. After waiting in the parking lot and seeing other cars arrive after me & go in ahead of me, at 9:45 I went inside and asked how much longer it was going to be. I was the told there were now 3 people in front of me & I would just have to wait. At that point I told them that I wanted my money back & that I would go purchase tires somewhere else. As soon as I said that I was magically put next in line. I have been buying my tires at Discount Tire for many years and never had a problem like this. Their customer service has gone from excellent to terrible. I will be buying my tires somewhere else from now on.

We had a problem in the beginning with our tire purchase, But the manager Brad ** made it right. In the end we left the Tomball store location with satisfaction. Thank you to the manager that took responsibility to make our visit right.

I asked what it would cost to fix a leaky tire. They said it is FREE. I made an appointment and was there the next day. They pulled the tire and told me the tire was not repairable.. I told them to put the tire back and I will leave. They said NO. They said they could not let me leave with that tire. I asked for the corporate number and told them about my lawyer.. The manager said he would put on a loaner or something. I finally got my car back and I took my old tire also! There was a lot of small black pieces in the old tire and I was told later that the pieces were not from my tire.. The free tire repair is just another scam to MAKE you buy tires..

I had hit a curb and ruined my front tire so badly that It was going to blow out and possibly hurt myself or someone else. The Manager and his team of employees got me a safe new tire quick. Thanks you very much. Mindy **

Escalated to regional support. They offered replacement of both OEM tires or aftermarket wheelset of equal or less value. They were very professional and gave all indication they would address the innapropriate attitude of employee I had interaction with, and commitment they would use this as a training opportunity for the technician to set him up for success.

I own a 2016 Toyota RAV4, which I have been buying the tire for this vehicle from Discount Tire located 1550 S.Friendswood DR., Friendswood, TX. I noticed earlier this year that there was vibration going on after I had purchased a set of tires from this same location. I went back in to have them recheck the balancing of the tires and they the balancing was fine. The person at the store said that the problem was my car and not the tires even tho the problem didn't start until the new tires were put on my car. Well my wife and I took a road to go visit my brother in Madison, AL and took my RAV4 into a Discount Tire store in Madison. I explained to the manager of the store in Madison what was going on with the vibration and he ask me if we could go for test ride and we did and when we arrived back at the store, he suggested that he would start with rebalancing the all four tires to see if that would make a difference.

Outstanding service due to friendly staff, no pressure to buy tires, explained identified tire problems, clean facility, and Covid restrictions observed. Willing to price compare across tire brands at my request. One day turnaround on ordered tires. Prompt with appointment times.

I took my car in to get this free tire rotation and the guy lied about my tread depth to sell me more tires. I went back out to check the tires myself, the tires were fine. He even tried to take my better tires, said they were the worst ones and put the bad tires on the front.

Bought 4 tires and was highly pressured to purchase an additional coverage to cover future repairs if needed. Would have cost as much as 4 tire repairs at Walmart and DT claims they do free tire repairs anyway. Thought that was shady. Came back a year later for my complimentary tire rotation and they informed me a tire repair I had done (out of town) was illegal and they could not put the tire back on the vehicle and I had to buy a new tire to get my vehicle back. Final and third strike is when I went back in for a free tire repair... nail in the tire tread.

I took my vehicle in to have the tires rotated and someone broke the hubcap on my truck. They said they would replace it, I was guaranteed they would by the manager. But it's been months and now every time I try talking to them about they act like they don't have a clue what I'm talking about. I don't have time to keep going back, or calling them, to get this taken care. I am very dissatisfied with their customer service.

I received an email stating my account was overdue and a late fee was applied. I have yet to receive the credit card, statement, or card number in the mail. The operator refused to take a payment over the phone even though I wanted to pay the bill in full. Now I have to return to the store to pay off this credit card since I do not have the mail in information. I requested that they cancel this card and I plan to take my business elsewhere where they appreciate their customers. Do not shop at Discount Tire or use this Synchrony credit card. They are both dishonest ripoffs.

On my first time came for tire valve replacement and they offered free replacement. That was great thing. But one month later the same tire pressure sensor stopped working. I couldn't blame them because it was not damaged soon after replacement. Yesterday, I went to the same store for air pressure sensor replacement and spent $65. I went back home directly after that. This morning, I went out on highway and lost all that tire's air on the half way. I have a small air pump to try to put in air, but it did not work at all. A nice guy stopped to help me and fixed the problem for me. It's actually very simple, just pull out the valve hard to the right position. This Discount Tire store did not do that properly after put the valve back on the tire (did they do that by purpose? I don't know).

I called Discount Tire in Benton, AR and scheduled an appointment for 9:30AM on July 1, 2020. I had made arrangements to purchase and have installed, 4 tires for my truck. I got there about 15 minutes early and was told that my wait time would 2.5 hours (minimum) because of all the walk-ins. They said, "we are really busy today!" Well then, why book an appointment if they are not going to honor their commitment? This Discount Tire store is obviously mis-managed and does not know how to treat repeat customers like myself properly. I did not wait. I found a local tire shop in my area and had the work done, with a scheduled appointment that really held true. I will not be returning to Discount Tire in Benton, AR and I will advise all my friends to use the local tire shop in my area for their tire needs. Actually, buying tires from TireRack.com and having them installed by a local shop would have saved me both time and money.

Had several walk in customers take priority of my service need. Discount Tire tries to get you to come back and their service on rotation and balance has been dropped to make you wait longer than a customer who makes a purchase of tires.

I have purchased tires many l times for numerous cars & trailers. They have been good to work with. But things are not always as they seem. Now you are placed on hold for 30-50 minutes when you call stores. You can typically wait 3 hrs. To get work done. I recently purchased 1400.00 set of BFG tires for a pickup. They had a terrible imbalance problem. I called the store and made an appointment to have the fronts re-balanced which they claimed they did. They told me that the size of tire shifts after balancing??? We physically watched while they re-balanced them from our truck in the shop. The new balancer machine clearly reads (if it doesn’t say ok then it’s not). The tire we watched them balance positively did never say ok. It was off the machine. Read 4.5oz to start then 1.5 over and over 3-4 times. They installed it anyhow.

I bought tires 2 weeks ago to the day. I have been back 7 or 8 times cause the tires hop as I drive. They have done everything to try and fix and today they put 4 different tires on and it still does this. They say my rims are not bent and I had to take it to another garage and have them write something saying my tires were bad before they exchanged them. These tires ride tougher than the others and I still have the hop in it as I’m driving. I will never use them again. This was my first experience with them but will be the last after they fix this. Every time I’ve went back they say it’s the road force or needed more weights. I believe that both those should have been done the first time not every time I went there. Beware and stay away from these people.

I replaced a flat tire with a new one at Discount Tire today. I have 3 issues with the service I received: (1) The pressure on the new tire was less than the minimum recommended by my car maker and I got a warning of low pressure from my car as I was driving home, had to refill it myself. (2) The new tire was placed on a front wheel (where the flat tire was) but when I looked at the receipt from Discount Tire, it has printed on it the following recommendation: "When replacing less than four tires, Discount Tire recommends that the new tires will be placed on the rear axle of the vehicle". Which means they didn't follow their own recommendation. (3) When I called to speak to the manager I was placed on hold indefinitely. (This review replaces a shorter version I wrote a few hours ago today.)

I went over to change my tires to some other rims I had bought. Each set of rims had TPMS sensors in them... Upon looking at my old rims after the change they had completely and purposefully broken off the TPMS sensors and taken them. I did not authorize this in any way and paid more than 100$ for them. Called and they refused to accept that I didn't authorize it.... Very disappointed with service.

Spoke with store manager Ryan ** at the Crestwood, IL location for 2 new tires. He only had 1 tire available and understood that it was urgent to replace them being an essential worker it's necessary that I get to work safely. So he referred me to the Westmont, IL store, where 2 tires were available. I made an appointment the next day and was serviced within 30min. They provided safe and efficient service. As I left I noticed one of weights adhesive had not adhered to the wheel. I spoke with the manager Jason, who was very professional and who personally checked each wheel. Very pleased from start to finish. Thank you Discount Tire.

Returned after calling manager and posting review and they repaired the tire without further problems.

You buy tires from Discount Tire, mount and balance $20 each. You buy tires from another source to save money, mount and balance is $60 each. Same machine, same install tech, 3 times the price. No thanks.

I went to them to check a for a slow leak in a good tire. The tire had been plugged and they claimed they can’t repair it. I asked him to clean the bead and he tells me they won’t touch it. All they can do is replace it. Bad policy. I asked him to remove the plug and patch it. He said no can do.

I took the wheels to a different place to be looked at.

5/21/20. These folks are great. Super fast, friendly and competent service. You can even make an appt! I found set of same tires, online, at a lower price, and these folks honored the lower price with no questions! Of course, you have to show the link for price verification - hey, that's only fair! I drove the car off lot, took onto rough interstate and the tires/balance was excellent. No issues. These folks seem genuine, offer a really good deal for an extended warranty, best I've ever seen. Anyway, I'd shop around for sure, but, to get the fastest, friendly and competent service, I'd give Discount Tire a second look. Feel free to email me, **, I'm a real customer and would be glad to answer any questions---- I'm this impressed.

Ridiculous. I spent 5 hours here and bought an extra TWO tires for no reason. I almost wrecked my car twice because of them. And they kept trying to tell me the car was ok and it's "normal for new tires to make your car turn sometimes until they break in" ... Are you serious? I'm so glad I know about cars. I told the manager check the tire pressure after the fourth time I drove off. "Oh it's good they're all balanced." Nope. Drive back. I told them it needs to be at a minimum of 38, it's a sports car and is supposed to actually be 50. "Ok it's good." Drive off. Nope. I watched him this time. It was at 33.

It is nice to receive Great Service. Discount Tire in Knightdale is a great store. Good leaders, professional workers, friendly, timely. Martin did a great job. Would trust my daughters to shop there.

I was switching snow tires to regular tires. When I got the van back there were no tires in the back. They gave me a story about being bad. Two short seasons on brand new Blizzaks. How dare they!? I made them put them in the van but they said they would not put on two of them. I drove these tires in the snow and highway and they are awesome traction. I think using 25% of tread left as a rule to determine a tire is bad is just wrong. What else do you own that you only use 75% of it? Also it depends on age and uneven wear etc. These tires looked like new on the sidewalls but had obvious even wear on the tread. They definitely can last another winter. Not going back. Discount Tire is really awful.

Today, I became a dissatisfied Discount Tire customer. Be honest about your estimate of time. It's Saturday, I expect you to be busy. What I don't expect is when I arrive to pick up my vehicle, an additional half hour past the 1:40 minute estimated time, is to be treated so rudely by Joey. We've bought more than a dozen sets of tires from Discount and had spent more than $1000 today. Joey, who said outloud while processing my payment today "I'm bagging them all today." Well I won't be bagged again with terrible customer service.

Why not discount the 10% Black Friday sale by taking the 10% off of the purchase price???? I finally, after complaining to the local store, got the debit card almost three months after my purchase. I made the mistake of trying to use their web site to activate the card and to find out how much was on it, what a frustrating experience of trying to navigate all of the advertisements. Tried to call their customer service line...VRU only. Finally got the card activated by using the phone number on the back of the card, tried to use it again and it would not work. Why in the world do you put your customers through this? I loved Discount Tire until this experience...NOT ANYMORE!

I have been doing business with Discount Tire for several years. I have many cars and believe in good rubber!! I have finally given up on Discount Tire. They are full of fluff. The last two sets of tires (and wheels) I purchased had pitiful mistakes that caused me to have to come back to be addressed. Tires so out of balance, I'm not sure if they were ever balanced to begin with. And to boot, I had to wait more than two hours to FIX THEIR problem. Don't be fooled by the fluff....they treat real customers horribly!! NEVER AGAIN!! I believe the only power we have as consumers is where we spend our money....Discount Tires will never get another dollar from me or my family. I hope that people who read this review will find another place to spend their money!!

Called up to the store to schedule a time to come in and rotate my tires, scheduled it for the following day and came in and it still took more than an hour to rotate my tire. But the employees were very polite and understanding that I had more important things to do.

Need Better Customer Service. Alex, Rowlett location not personable at all. Straightfaced, no personality. I felt like I was talking to a robot. He gave one word answers short a quick. I felt as if he didn't want to be there and that I annoyed him by being there. Never ask for the key to go look at my tire and mileage. He asked me to follow him outside to show him the tire and asked me how many miles was on the car instead of looking himself. I had to do it for him. I like the location because it's near my home but the customer service there is not what I expected.

Wait time over 4 hours. I ask them to check my tire sensor. It was not check so I ask and was told if it don't go off come back in a week. They didn't check my tire depth or even attempt to get my miles off the car but you put on my paper work miles unknown. I sat there watch people come in and out and they took their car right in with no appointment but never touch my car until last. I arrived at this store at 3:15 sat afternoon. Left at 6:40 pm.

Discount Tires on Elida Rd Lima, Ohio I believe Mike was the manager. He helped me and didn't charge me a penny to fix my tire. Very honest, said the tire was in great shape but it was my rim that was corroded. I appreciate the honesty and will definitely be back.

The wheels Did fit my UTV however the Center Caps Did not. No answer given. And no fix offered. Customer Service slow in response. Have called and emailed and nothing. Not happy as I'm left with an item not meeting expectations.

I came in to Discount to get 4 new tires for my trailer. I wanted to leave my trailer so I could run some errands I needed to get done. The rep told me it would only be 45 minutes so I decided to wait. It’s been 2 hours now as I have watched at least 7 cars and trucks come and go with 4 new tires each. I have inquired 2 times as to how much longer and 20 minutes ago I was given an apology and said it would be only 15 more minutes. REALLY FRUSTRATED! I am going out of town tomorrow and did not have 2 hours to waste here at discount tire!

Guys like Alex ** is the reason everyone loves to buy tires from Discount Tires. He was looking to help ANY way he could. The people make the difference and he is the reason I didn't go back to Costco to save $30.

On 12/18/2019, I visited Discount Tire #1757 in Little Elm, TX to have a new tire installed on the rear of my C7 Corvette Z06 Z07. In the process of attempting to mount the tire, the employees at this establishment damaged a 20"x12" rim on the rear driver's side of my vehicle. On the morning of 12/19/2019, I spoke with the store manager, Tad. Tad stated, "Well, I was here yesterday, and we took pictures of the damage on your wheel before we began work on your car. We were going to tell you that your wheel was damaged, but you were on the phone, so we couldn't tell you." The store manager also attempted to insinuate that my wheel was damaged due to "curb rash" that I must have incurred on my own.

Yes I went to the Discount Tire on Rt16 in Saint Augustine FL. The special was a lousy $10 off 4 tires, HA.. I ordered online I don't live that close. I get there the 2 tires I ordered were NOT THERE & WAS TOLD THE SUBSTITUTES WAS ALL THEY HAD?? I told them I ordered online & was told to come in. Problem #2 I was mad & was going to walk out but was told that these other be tires were Better? Well the guy comes out & does (3) measurements on each tire & was told I could get my 2 tires (I was trying them out after the switch).

I dropped my car off at Discount Tire on Oak and Scottsdale Rd to fix a flat and rotate all 4 tires. Upon pick up I was told that the flat tire was patched instead of replaced and I was all set to go. When I went out to my car I noticed that one of my aftermarket wheels were scratched and that it was a brand new tire put on versus my old tire patched. I went back inside and talked to Jake (who wasn't the one who originally helped me from the beginning) and he quickly apologized for the confusion and took full responsibility for someone else's mistake and rectified the issue by getting my wheel resurfaced the next day free of charge. Jake showed that his goal was to help me as a customer, he took ownership of a mistake that he didn't cause and did everything in his power to make it right. He didn't argue, blame anyone else, he did it all with a smile.

First of all, I don’t have any problem with the Apple Valley Discount Tire location or the employees. I would like to say that the staff is great and I have been doing business with them for a long time. This is about the Corporate side Greed and the Rebate Promotions they fail to honor. I went into Apple Valley Discount Tire for tires (what else) and the earliest appointment they had was weeks out, the day after Black Friday, so I took it. This had the added bonus of being able to get the Black Friday Discount, or so I thought. Promotion Name: BLACK FRIDAY 10% Mail-In Rebate 11-28-2019 to 12-01-2019 – 87192.

Discount Tire has always been five stars with me, but this last experience was quite different. I went in to get a set of Michelin Tires. I called and ensured that the desired tires were in stock, and then scheduled for the next day. I arrived and they had no record of this. They then said the tires that I wanted were not available and "conned" me into a different tire as I needed the tires that day. Looking back, I wish I'd gone elsewhere. I'm frustrated that I was assured that the tires were in stock only to arrive and find that they weren't. Mr. ** noted this conversation never took place, though I recorded it.

I went in for a flat repair at 8 am and was told I would be out by 9:45. We sat there and watched everyone that came after us come and go..not everyone had an appointment. Ask for my keys and watched as he pulled from the very back of the pile all because I didn't purchase tires. Keep in mind the flat was purchased from them..get better service at Walmart..

We bought a set of tires for a Subaru Outback from Discount Tire. They were selling Geostar tires that fit the car so we bought a set which I mounted and balanced (ASE Certified Mechanic trained in dynamic balancing). In less than 6 months two tires failed from tire separation and were removed before they blew out. The third tire had the entire sidewall blow out when my wife was driving along a rural highway. Luckily, she was able to control the car. I removed the fourth tire before we had it fail. I emailed Discount Tire and got a reply to "call Customer Service". My feeling is that I already made contact and explained the situation. I told Discount Tire that the Geostar tires were not just bad, but dangerous. I have bought many tires from Discount Tires Direct and from their retail stores. Poor tires and poor customer service mean that Discount Tire just lost a customer.

Smokey point Arlington discount will sell you new tires, but they are always booked out 2-3 weeks for free balancing and rotations. I have tried to get my tires rotated 3 times and all 3 times I've done it myself. And now after rotating the tires this last time one of the front tires are out of balance, and I had to go to Les Schwab for a timely fix.

My family had always purchased tires from the Discount tires. My brother took his car to the discount tires for balance and rotation and was refused the service and sent away. He left the country to work overseas for several years, the car was garaged for storage. Just because the tires (which were purchased from the Discount Tires) were older than 6 years now, even they had only 15,000 miles on them, never exposed to extreme weather and temperature. They would not even rotate the tires.

Michelin set chocolate walls. 10/5/19 estimate appointment 45 minutes took 2.15 hours but it's ok. Been going there 21 years. But to tell me you don't clean your new tires before you send to road that is wrong. Manager said "Go to car wash. We only shine them. We don't clean them." Dah you already shine the brown wall came back. Long story short it has not been 30 days. Clean them well or replace them or bad reviews going to be all over the net and will try dispute.

Quick service. I had a flat in one of my tires before work and decided to check which one using a gauge. Proceeded in going to the gas station and filled it up until morning since I work the night shift. I went to DT and they charge me $160/tire for Michelin Defenders T+H. Prior, I had them inspect the car because I already inspected it and found that there was dry rot and a nail on both the rear tires.

Free Tire inspections, Best in Class Sales and Service. The entire team truly cares for each other and the customers and it shows. Always low prices and fresh coffee! I have used Discount Tire for the past 15 years.

I just wanted to point out that Drayton at Discount Tires, Tega Cay, SC 29708 was most helpful, knowledgeable, and trustworthy with helping me today. I called before-hand because my low air pressure in the tires light went on a few days ago, though I had replaced four tires recently. Honestly, this low pressure in the tires light has gone on and off ever since I got it, and I just would take it into the dealer and they would re-set it. This time, I decided to try a new place, Discount Tires, for getting all my tires replaced, and I thought they did a fantastic job, for the tire selection for my particular make and model of car was spot on. Drayton said they broke the sensor (I think it was likely shoddy from when I purchased the car) and that he offered to fix it right away.

I called around and went to specialty shops where I was told due to the new 2019 GMC pickups the caliper was different and very few wheels would fit them. Right then and there I stopped shopping online, Discount Tire came up on Google search, We went through what they had to offer, picked out a set of four ($1200) and I called, I was Guaranteed they would test fit, then install and test drive. Annette made an appointment, she was finally helped an hour after her appointment time, 2 hours later they gave her the keys and she paid. Without knowing I called down several times wanting to purchase a fifth wheel in case one was damaged. Lo and behold these wheels are discontinued. NICE.

I've been a good supporter of Discount Tire over the years, mostly in the Phoenix Metro area and recently in Show Low, AZ, as they opened a store there a few years back. This morning about 8:15 AM I call and speak to Eric. I ask for an appointment to get tires rotated and balanced. He says, "Bring it in right now." I say I'm an hour away. He gives me the runaround to schedule an appointment later this morning or this afternoon. I jump to it and get there to work with Will. He sets me up and tells me he'll take care of me. Good, I check the time and it's 9:35 AM.

I first visited Discount Tire a few months ago to get new tires. They surprised me with great service, tires, and prices. This morning I made an unplanned visit on the way to work because of a nearly flat tire. It was early and they already had several customers waiting. They opened 5 minutes after I got there and had enough service reps to immediately take care of my problem. Because I was going to be late for work, they put my car in first. The tire was checked, patched, and tires rotated before I could even catch up on work emails (less than 15 min). And the best part was there was no charge. Granted I had the tire protection warranty, but not sure that it would've cost much or anything just for the plug.

I have been a customer of Discount Tire for years now and on the 26th of August I had stopped in the main Street Mesa location around 11 am because I had a vibration coming from the front. I asked one of the workers to check it out. I suggested it feels like the tire pressure is low or the lug nuts aren't torqued down enough. Discount tire was the last people to touch my wheel. He put in air in the tires and I asked him again to check to make sure the wheel was torqued enough and he said it would be a 3 hour wait or longer and they were super busy but I could bring it to the Gilbert location if I still had a vibration.

Discount Tire at 2623 W Braker Ln Austin, TX 78758. I had the most amazing experience at this store! The most remarkable thing about this store is its leadership/management. I had an extraordinarily difficult situation and management was willing to go over and above usual protocol to help get my daughter a tire. I will never forget that despite the fact that we were addressing a difficult situation, management made concessions out of the ordinary, saving my daughter from facing a Monday without a way to get to work. This store has MY business for the rest of my life! Thank you, ** and **! (Yes, there are two ** at the same store! And they are both extraordinary and wonderful!)

I purchased two tires from Discount in March 2018. I returned in Dec. 2018 to replace an additional tire. They were supposed to rotate tires at that time for warranty purposes but did not document the rotation. They are using that to claim my tire warranty invalid. With less than 2 yrs on my tires they are recommending 3 of my 4 tires to be replaced. I spent $750 on my three tires even getting the extended coverage. I will not be returning to them for service any longer. I always feel like they are taking advantage of my situation. Last time I went I waited 2.5 hours (45 min. past closing) for them to check my flat tire and ultimately put my spare tire on. So very disappointed in this company who in the past has been a leader in customer service. If you do decide to use discount tire please know the tire and cost you're willing to pay before entering because they have turned this business into a scam.

I brought in a 1980 Corvette for new wheels and tires. It was like watching the Three Stooges walking around and bumping into each other. No one knew how to balance or mount the wheels. It took them almost 3 hours to finish. Go anywhere but Discount Tire. Just a bunch nitwits that don't have a clue what they are doing.

Sent my brother and sister in law to Discount Tire in Lebanon store tn009 for a plug. Was shocked when they call me to say they are making them buy a whole new tire when all it needed was a plug patch whatever. Call the manager or salesman. Bruce gives me the runaround about safety and all this stuff that's wrong. I've been in and around tires and the business a while so I'm not buying it. They took advantage of my family members by preying on ignorance instead of just doing a plug. Even told me the tire was able to be plugged. But safety was the issue. Had I known about this prior would have gladly taken care of them before sending them to this store. Will not be back. If you know what you are getting into by all means give it a try but if you're a trusting person not very knowledgeable on the subject of tires, do not go. They will take you for a ride.

Recently (2 weeks ago) had my tires balanced and rotated free on lifetime tire service contract. No indications of tire condition noted. Fast forward 2 weeks one tire gets a nail, so my wife brings it to Long Beach store and is told she needs ALL NEW TIRES. They wouldnt repair the damaged tire, because it is an "Audi Quattro and all tire diameter must match". So they took over an hour to install the spare, which was like new and a much greater diameter than the one that was repairable. I had to pay another tire company to repair the tire and put on the car. Thanks Discount Tire, not for me any more.

I bought online a set of 4 Yokohamas (with warranty). They were promised to be ready in two days, and offered me to schedule the appointment for its installation. I went to the store as scheduled and after 15 mins looking for the tires they let me know they were not there, and that they were supposed to arrive later during the day via FEDEX. They asked me to come back next day. I told them I was going to be there at 8:30am next day. They said, "We will have them ready by the time you arrive."

Discount Tire stores have sold me nothing but defective products and refuse to take them back for refund. On several occasions, employees have verbally abused me or attempted to assault me. Anyone in their right mind should never do business with Discount Tire. Big O Tires sells their franchises to former Discount Tire managers with poor management skills learned by managing bad Discount Tire stores, and sell worse products than Discount Tires.

Wow! Great customer service - met me at the door. 30 minutes later back on the road for less than 20 dollars. They work very quickly and are super polite. Will buy my next set of tires here for sure????

I purchased tires online a week in advance and even called the store to verify 30 minutes before I arrived. When I did arrive they informed me they only had 3 of my tires and that they could install them and I could come back another day for the other. Now if I would have come in before pre purchasing these tires they would have told me that they cannot only install three tires in an attempt to sell me 4 for safety reasons. Though my safety is not a concern when they make the mistake. They had no resolution and just left me hanging. Thank you Discount Tire for wasting 2 hours of my time, I guess only your time is important. Long term tire buyer that will never be back.

I had a problem with my wife's car. I stopped at the store in Countryside and Nick was great. He exceeded my highest expectations and got me in and out in about 30 minutes. This store has always been given exceptional customer service and I can't believe how well they have treated me in all my interactions with them. They are the best and I can't recommend them highly enough. All around great experiences.

One of the worst stores ever. No customer care. Zero customer care. Especially store number 86 Sugar Land Texas. NO more business will ever do with them. Will go to Costco tires. Wasting my time. To be there.

I had my tires rotated, and shortly after I started hearing knocking sounds and vibrations near the front left wheel. The sounds and vibrations got progressively worse, so I decided to take it to my mechanic. On the way to the mechanic, the front left wheel came off my vehicle while I was doing 55MPH on a highway. The wheel crossed 4 lanes of traffic to the other side of the highway. I filed a claim with Discount Tire and Michael **, a Senior Claims Specialist, denied the claim. They didn't even offer to pay my deductible when I later filed a damage claim with my own insurance. In addition to the $5000+ in damages, the body shop found that the lug holes were no longer round, but oval due to the abnormal wear created by the loose lug nuts, and the wheel itself had to be replaced because it was no longer round. I am fortunate nobody was hurt by the rogue wheel. The last person to touch that wheel was the Discount Tire rep who rotated them.

A little over a year ago I purchased 4 new tires that Discount Tire rep recommended to me. Now, I’m having to replace all of them. The rep told me they know these tires do not last even half of the mileage warranty. Why on earth did they sell them to me then? I have been a loyal Discount Tire customer but not anymore. I no longer recommend them at all.

I have been a Discount Tire customer in Colo & AZ. Bought 4 new Bridgestone RFT Tires from DT ($955) even though the tires on the car were brand new, just not RF Tires though. They were installed on June 8th at 430 PM. Checked the air pressure since they usually never inflate any of my tires to the proper amount. Again, DT inflated all 4 of my tires to 35 lbs, the sticker on the inside door jam states 30 lbs. As I was deflating the tires to the correct amount, I noticed my right front rim was chewed up pretty bad. I called the DT store & was told to come back & let the manager look at the rim. Drove the 50 mi RT & the manager accused me of running into curbs. I have only had the car for 1 week & I don't hit curbs. I started a claim w/ DT & sent the adjuster pics of the rim.

Called them on June 24 way before closing to get FOUR TIRES for my car. Was told let's wait and see if on tire truck on Tuesday the 25th call after twelve. Well I called and same person answered. He said, "No but I can order them and you get by Friday." I told him, "What do you have?" He quotes one set for twenty more a tire. Then says, "No wait we have some more that would be better. Eight hundred for four but you get one fifty in rebate." No that is not what was originally discussed. I told him, "Give me corporate number." He put me on hold. I held too long and finally hung up. I called corporate, let them know and now I have to get another venue so they lost a customer. They have bad review and I as a consumer will pass along my experience to everyone guaranteed.

Took the van here to have two tires replaced. Had 3 kids with me and only 2 or 3 customers ahead of me. We ended up waiting about 2 hours to get out. They fiddle too much with the mechanics. All they should do is mount and remove tires and that's it. They ended up messing with something they shouldn't have touched and screwed up a TPMS sensor. I know now they did it on purpose but I'll get to that. 10 miles away my TPMS light came on. I called and told them about it but I was driving 1,500 miles away. A man apologized in a fake tone. Two weeks later I am here making them fix it under warranty because it was fine before I came. I called the regional office in Schertz, Tx first to ensure I wouldn't be made to wait again.

When competition lacked professionalism and empathy. Discount Tires filled the void left by competition immediately. Timely service, professionalism is a key deciding factor for me when choosing service providers. Discount was able to deliver and more.

On Wednesday, May 29, 2019, I took my Toyota 4Runner to the Mansfield Discount Tire to repair one tire that had a screw in it. I had just taken the car to the dealer for service one week prior to rotate the tires. Nothing was mentioned about needing new tires. Discount Tire said I needed ALL tires replaced. I asked to have the tire with the screw repaired and after 2 hours was told I needed a new tire. They then proceeded to tell me that replacing one would cause performance issues and be dangerous. I was subjected to a long sales pitch for replacing all of my tires. I had them put the spare on, full size, paid, and left. The service was horrible. I was stunned by how much they have changed in the last few years with the dishonest upselling. I will not go back.

My experience was with the Manager (**) at Discount Tire, located at 4538 Washington Rd., Augusta, Ga. Very pleasant individual, when asked to have my tires rotated, he had a mechanic jump right on it and they were completed within 30 minutes, at no charge. Stated, Just remember them, when I need tires, which I will for sure. Super service!

After getting a price quote of $419 and being assured that I wouldn't need an appointment over the phone (they stated they would get me in and out in an hour since I had a later engagement), I headed to the store the next day, everything went downhill from there. 1) I could see a few disgruntled customers waiting, but I met with an associate who also stated we'll have you out in "about" an hour. (I'll finish this disappointment later.) 2) After we looked at my tires the salesman tried numerous times to sell me an additional tire to the point of my exhaustion.

I own a 2018 F-150 with 20,000 miles on the odometer. One day ago, the tire pressure monitor displayed that the right rear tire had dropped 10 psi. I checked the tire, and saw a small nail embedded in the tread. I aired the tire up, and took the vehicle to Discount Tire in Portland, TX. for repair. After the salesperson, and I went out to access the damage to the tire, we could clearly see the nail in the tread, and the salesperson stated "It should be a simple repair, unless we find something else wrong", which raised a "red flag" in my thinking. He then checked the condition and tread depth of all the tires and wheels, which were all good. He told me there were 10 vehicles ahead of me, and the told me that the wait would be about 90 minutes.

I typically never write reviews, but this company deserved one. Easy website to use allowed me to see what the tires/wheels would look like on my specific color and year/make/model of car which is more than I can do at my local store. Prices were over 300$ cheaper than the most affordable equivalent in town and I live in an affordable cost-of-living state. Once I pulled the trigger on buying, they Mounted/balanced/packaged/shipped my order in less than 24 hrs, sent it FEDEX (for free shipping) with tracking and tires arrived ready to bolt on and looked great!

Dan went above and beyond to ensure he gives exceptional service to his customers. He is very approachable, pleasant, polite and friendly. He pays attention to detail and knows his job really well! If you have a question he usually knows the answer or will find out the answer for you. Jason the Manager is Awesome as well and works hands on within the service department to ensure no mistakes are made. I think they are a good team! Hats off to them!

I had a Discount tire that blew out, and the people I asked to look at it, including a mechanic, said the tire was defective. There was a crack on the interior wall of the tire that had split open so I returned it to Discount Tire with the original receipt and warranty, and they refused to honor the warranty, saying the warranty didn't cover road hazards. It was clearly a defective tire, and I was a little stunned to learn that Discount Tires "warranties" don't actually cover anything at all. I guess that's why they're not BBB accredited. I won't do business with them again.

Let me start with saying I think when I went in and bought tires 3 years ago, I explained I wanted to keep the new tires for the duration of my ownership of the car. I explain that would be 4 more years. So what happens is when you go and get your tires rotated they tell you how much the thread is left in the car, and guess what? It is time to buy new tires. You know what, since they sold me these tires and they did not even make the 60,000 warranty, they should be replacing all of my tires! The estimate was $292.00 to purchase new tires. This is what sent me over the edge, they wouldn't even rotate my tires because I refused to purchase new ones. They just checked the pressure and sent me on my merry way! Just be prepared. They will always upsell you even when you go in for a routine rotation which is free for the ownership of the tires.

I was a customer for a long time until you read all of your receipts. A $78 tire cost $45 more after all their installation fees, taxes, certificates and so on. They will do everything to get you to buy tires and their warranty certificate but what people don't know is the factory has its warranty but also when you have a problem with a tire and you bought The warranty the same excuse they use to sell you one they tell you the opposite to not replace the tire. I had 4 large cuts in the side walls from defective rubber and he tried to say they were cut. Um the tire was cut around in a circle around the side walls. You're better off just buying tires from anywhere because in the end the prices are exactly the same. Sad that I fell for this so many years. Read your receipts and know what you're buying in advance. They're liars and as bad as a car dealership!!!

I checked online prior to going into store to make sure tires I wanted were available, luckily they had 6 available and I headed to the store. I get there. I ran into an incoherent young man that badly could speak. I got grunts and childish enunciation. He tells me they don’t have the tire I just saw online and I had to get more expensive ones. Bait and switch! Then he wants to replace more than I asked for. I had all my other tire replaced in December, today is the semiconductor to last day in April. This whole visit was a scam. I’m stuck trying to replace a bad tire and all I’ve gotten is a visit that’s more expensive than it should be and someone trying to sell me something I don’t need. Way to go Discount Tire. You losers. I won’t be back!

I had a 3:30 appointment a disregarded it. Didn't start work on my car till 4:20. Hurry. Rushed me out the door. Left foamy soap on my wheels. I paid over $1,000 for two tires to be put on my Corvette and that's how they treated me. Very unprofessional. I was the last person to leave and I have the pictures that show their stuff on my wheels. I'll never go back there. Ripoff!!!!

I bought insurance on my tires so as to avoid paying the full price on the low profile run flats on the car. I noticed a bubble on the passenger front tire so I brought it in to have the tire replaced. This is the 3rd time that the tire needed to be replaced and each time they damaged the rim and had to have them fix their mistake!!! This time when I went in I asked Billy the customer service rep to check the rim going in to show him there was no damage to the rim. I was with him along with my wife. He noted that there wasn't any damage and that he would place his best tech so this wouldn't happen. When the car was finished I inspected the rim and found damage and at that time I brought the manager out (Jayme) and he noticed the damaged rim. He said to bring it back in and he would fix the damage. I brought it in Monday and got a call that it was done. I went to pick it up at 5:30 and got the keys and went out to get in my vehicle.

Discount Tire stands by their products and go above and beyond to please and keep their customers happy and coming back. Will work with you to resolve any issues with tires and rims. I highly recommend Discount Tire...

I bought new tires here (Michelin) and with less than 20,000 on the tires, they told me that I needed new ones. I had gone in for rotation. Sure enough, when we looked at the tires, they were shot! I personally think they took my good tires off and replaced them with worn tires. Finally, they agreed to replace the tires (I had to pay the difference. When I went in to have them replaced, they tried to overcharge me and then I discovered that they charged me extra for an extended warranty without asking me whether or not I wanted that (I didn't). One day later, my transmission starts making noises, and then I find out that although there is no sign of a leak, my fluid is VERY low. I think they removed some of my fluid, but I cannot prove it.

The advisor claims my rims would not accommodate the tire size I wanted. My OME tires are 245/45/20 and I requested 275/40/20. I am running now 275/40/20 snow tires now, and I wanted new tires. He hinted that I would need new rims for the tires. WOW! I went to a Firestone Complete Care, they ran a tire sizing calculation and my rims would accommodate the new tires. I see why they have cheaper priced name brand tires, because they try to over sale you on other things. Stay away from Discount Tires!

Service person said they could not revalve a 10yr old spare tire, tire still had nubs, never saw the road. They said the tire was from 2010, well it’s 2019 so that doesn’t equal 10. So service person agreed to revalve, picked up tire, went home, old valve in place, weny back, different service person said the original person had called and talked to me. Complete lie, never called, why would I pick up a tire and be told I’m set to go. 3 trips for nothing, done with them.

On April 6th 2019, I had taken my daughter's car for service repair at a local dealership. I was told by the Service Department of a bad tire on the front. After completion, I wasn't considering the time of day, only that I had purchased the four tires new at Discount Tire. I approached the door and found it was already locked and realized I had missed the close of business Saturday. As I turned to leave, not wanting to trouble the employees inside that like myself were no doubt ready to go home Saturday night and relax. As I turned to walk away, the manager had exited the store and told me not to worry about the time as and it was no trouble.

After buying 4 new tires from Discount Tire (nearly 700 dollars), the day after tire installation at Discount Tire, I notice my tire pressure light is on. Please note, the tire pressure light was not on when I brought my vehicle there to get the tires installed. So I figure, no problem, I'll bring it back and they will fix what they messed up at no cost right? Wrong, they check my tires, and ironically enough, they inform me that somehow my tire pressure light has magically come on between my vehicle arriving to get new tires, with no light on, and leaving from Discount Tire after my new tires are installed. So, to fix the problem I now have to spend 60 per tire to fix sensors, sensors that worked before I came to Discount Tire.

I purchased a set of tires on my credit account and sent in their rebate. They sent a response back saying it was declined for a) not paid for with credit account. (But it's on my credit bill), b) no copy of invoice (I have one), c) not a qualifying amount (It was highlighted by their employee). The first time I used them, they over tightened my wheel and broke three studs on my truck. They are an incompetent and deceitful company.

Do NOT come here! Wish I could give them 0 stars. WOMEN beware. They will take you for a ride. I came in for some help and they were more concerned about making money on unnecessary things. They made me pay for a rim for no reason. They wanted me to buy a set of 4 rims. But, they saw my hesitancy and they wanted some more money from me because balancing for $60 wasn't enough. They're greedy. And I'm sure they had a good laugh about it once I left. NEVER GOING BACK THERE AGAIN.

I bought new wheels and tires from Discount Tire and wheels have a lifetime warranty. I noticed the front two tires started cupping on inspection. I noticed the front two rims had a crack clean through the spoke, I went to Discount Tire and showed them and they said that the tires would do that because of the rims cracking and throwing them off balance said the rims would be covered, but to find out that those rims are discontinued and they would find two rims to replace them with but will not match .

Had an appointment at Discount Tire in Eastgate Dr, Garland for a flat repair. Went in early because we need to be somewhere else in a certain time. I have been having the tire issue for months or at least a month and thought it’s just the weather. I usually keep that tire in 36 psi and when I dropped it off it’s probably at about 29 psi or more. So they did their usual tire inspection and was told all 3 was at 4/32 while the one I want to be repaired is at 3. Before I set my appointment I actually looked at tires already because I know at some point I will have to buy new set soon so I know they don’t have the tires in stock but special order. Going back, so he was pitching me for tires already but I told him I know they don’t have it in stock and still asked me to go over to the counter to look. But I just had to tell him that we need to be somewhere else and I can look later.

If you have evermore increasing time to spend waiting for sales or warranty service it is a great place to buy a set of tires with nationwide serviceability. You can find any brand tire to fit any budget. The staff are nice and the stores are clean. But the wait times are unforgivable. A two hour wait time to get a patch for a tire with a slow leak is ridiculous.

I made an appointment to fix a deflating front left tire. They measured the threads and recommended replacing the 2 front tires (3/32" out of 10/32" left). I agreed to put on new Michelin Pilot A/S 3 plus sports tires at $228 each. When the work was almost done, the salesperson (Andrea) approached me with a story about the nuts needing replacement, as they were "badly swelling". That was another $48.71 for a lug kit. I took home a sample of an "old" nut, and I call BS on the swelling nuts story. I need to be able to trust the advice of the technicians, but at Discount Tire they seem more concerned about their own revenues and sales targets than the interests of their customers.

Best place for tires, these folks are honest, and do a super job, and best prices, no need to shop around. Once you come here, you will be a lifetime customer, just like me. I wish all my buying experiences could be this good. Thank you Discount Tire.

These guys are on the ball! Great comprehensive service! Friendly! Went in for a scheduled appointment at 9:30 and they had my tires rotated and balanced and out by 10! Explained in detail the work they'd performed.

I went to Discount Tire to have my tires checked that I had purchased from them a year and a half ago. They said all four needed replaced. They had a warranty. They were going to give me $50 credit per each tire but the tires that were on the truck which were the Optimos I was told were no longer available. This was on a Wednesday. The new tires were going to be $97 a piece minus the $50 warranty per tire. The Optimo tires which I was told were no longer available had been $61 a piece. I decided to wait.

After many months of having to continually put air into 2 of the 4 new tires purchased, they had to replace those 2 due to wear to sidewalls from sitting low/flat on so many overnight occasions in the cold weather. In a 4 week time frame of replacing the tires and going back twice for what I thought was a balancing issue, no one informed me that the tie rods were severely worn. They removed my front tires 3 separate times and should have definitely noticed that the tie rods could actually brake at any time. By not informing me and only wishing me a good day every time I left. They were putting me, my 4 yr old daughter, and all other motorists at risk. Had the tie rod broken while going down the interstate this past weekend. Possibly nothing bad may have happened, but quite possibly lives could have been lost. I even informed the employee of my travel intentions and concern for safety on Friday at the most recent balance and nothing was said.

I brought in my car on 8/24/18 at the Burien, Wa branch with suspicion of a punctured tired needing to be replaced or fixed. End result was the tire was in excellent condition per salesperson 300. Unfortunately, the rim was cracked. Prior to leaving the store, I was convinced into purchasing a certificate for $139 + tax, for free tire rotations, flat repairs and maintenance tire checks for life of the tires.

We just purchased wheels and tires from Discount Tire in Shawnee KS. When they installed my new tires they cross threaded the front passenger wheel and said the wheel could not be installed and we would need to have the car towed. Upon putting the wheel on to pull the car out of their bay area they only put on 1 lug nut to secure the tire knowing that the tire would fall off. The tire fell off once it was towed due to inpropper installation and they refuse to take any responsibility.

I had a tire leak and took my car to Discount Tire where I had purchased the tires. The manager that helped me said that it was time to rotation and they would do that and repair the tire. I got a text that said my car was ready. I got back to the store and the SUV wasn't ready. They were trying to find the leak. The leak was too close to the edge of the tire and couldn't be repaired. Since my SUV is all wheel drive I had to replace 2 tires. I picked out some tires and they ordered them. I got a call that someone at Discount Tire and said that when I had my tires rotated that the stud must have been broken then.