Discount Tire Reviews

I dropped off 4 brand new wheels, in boxes at 10AM. Was told it would take 1-1.5 hours. Waited 2, went back to work... Called a while later, got the manager by chance, dude chews me out for asking if they are done. My little journey tracker now says my arrival time is 230-3... Tires were done after I called and complained about that, one of the wheels got damaged... Grrrr why do I even go here, they SUCK. They need competition!

I called to make an appointment. They said there was no need for an appointment. Come in. They would take care of it. I get here and they tell me it's going to be an hour. They always lie just to get you in. Always a horrible experience. Discount Tire Bay Area Boulevard Webster Texas.

Been waiting for 4 hours to be serviced for a nail to be pulled out of a tire and a rotation. I even bought the tires from Discount Tire. They seem to take care of new client (sales) first! I hope they rethink the policies they follow!

Had a appointment 11-22-2025 order # **. Everyone super courteous. I feel like they rushed my vehicle, I had a appointment at 10:30 all great. But I left at 11:15 and noticed my tires were in the SAME POSITION. I have them marked.. single mom and I get taken for granted a lot. I always purchase my tires from Discount. My two sons, my mom, my brother the same. We have choices out there. But everyone is so kind and I have never had a issue. So now do I take time off to return my 2020 kia? Or what do I do. I try to take it in every 3000 to 5000 miles. I took it in 3 months ago and I was told "Your tires look great, you do not need this done yet"???? I drove off like really ?? The gentleman did not even test my tires??? Just looked at them. I was frustrated. I do not like confrontation, so I left. Please help me. What should I do now>>??

I’ve been a loyal Discount Tire customer for close to six years. I consistently purchase all of my tires through this company because of the excellent customer service and the efficiency of scheduled appointments. I previously used the Ross Township location and always had a positive experience—appointments done quickly with dependable service, and I was consistently in and out on time.

I have an appointment at 3:30 which was made three days ago, I arrived at 3:23pm. It is almost 4pm. They have not started on my car. This is ridiculous. If you can't honor your appointments, then don't make them. I guess these businesses are doing appointments to find out the daily service load not to make it easier for the customers. Never again. Guess what he just told me that there are two cars ahead of you still. What. Why did I make an appointment then????

I have had Discount Tire for years, they have done me great until now! Been working with Justin at Lewisville store, I told him what I wanted weeks ago. He was to check on tires and call me back and never did. Finally called and ordered the tire week later, go by to get tires, wrong tire and wrong size, I specifically told him type of tire everything from the beginning! And he has been pulling my chain since the beginning and today when I looked at tire and it said trail, not Pro! I was like ok I’m done, they lost a 3000.00 sale. So now starting all over with a store that surely knows what they are doing! Stay away from Lewisville store. Super bad experience and wasted lots of my time!

I take my car to the Bee Cave, TX location regularly for balance/rotate and to purchase new tires (many times). Today I arrived just after opening at 8am and dropped off my car for rotate/balance. The work was done very quickly while I left for another appointment. I returned around 9:30 for pick up and found my car parked on the street. I asked the desk why my car was parked there and he said there were no available spaces in the lot (lame excuse). I looked out to see at least 10, maybe 15 spaces. I realize that there may have been a busy period earlier where spaces were few, but parking a customer's vehicle on the street is unacceptable to me.

Couldn't fix tire. Didn't have parts. Didn't understand 4 wheel drive in Colorado! Their answer is, "That is not my job and I don't have the parts to do the job anyway". I hope they close down and a Big O Tires is put in its spot.

Sorry this has to be so long but it's worth it if you are thinking of going to this place. I ordered tires that were in stock, I set up an appointment for the next day. I received a text with an appointment confirmation. The next morning, I received a text with an appointment reminder. While driving to my appointment, 5 minutes before my appointment time I received a phone call that I didn't answer because I was on the highway.

I had 4 tires installed about 2 weeks ago. Haven't driven the car a couple of times. Just happened to notice 2 hub caps missing. Thanks for not properly installing the hub caps after changing the tires. Just added to the total cost of having service at Discount Tires. Good job. Thanks.

Has become way more more self-serviced, less customer service over time, fits in well now in the business of the city environment. This city's greedy attitude's highly contagious. Gentrification attitude is growing by day in & out, everything cost 35% than at other cities!

We have been DT customers for 10 years. No issues until recent. Took my car in for a tire rotation. Tech at counter thought he was Rico Suave. Went outside to measure my tread depth, came in and told me they couldn't rotate them because the wear was below what was acceptable. I told him that both the dealership where I purchased my car from and my husband measured and said the treat was still good. But, Rico wanted to sell me new tires. I left, told my husband, who has been in the automotive industry for 40 years. He remeasured using the old fashioned way and said there is still plenty of tread left on my tires. So, we will be looking for another tire store when the time DOES come for new tires.

Brought in my own used tires for DT to mount. The rep did not seem happy because It meant I would not buy their tires. He tried to make me feel bad for using used tires. It cost me $110 to swap out 2 tires. The receipt said lifetime maintenance of tires included. I brought the car back for rebalancing few days later because steering wheel shakes, I was told it would cost me $20 to balance each tire. Found another local tire shop, much better pricing and much better services.

⭐⭐⭐⭐⭐ 5-Star Review — Discount Tire, Camp Bowie, Fort Worth, TX. I’ve been doing business with Discount Tire here in Fort Worth since the late 1980s, and no matter which store I’ve gone to, they’ve always gone above and beyond. The Camp Bowie location continues that same outstanding tradition of service, honesty, and professionalism that has made me a loyal customer for decades.

Salesperson was upselling from the start, and had several price changes, and did not listen well. They do not guarantee their work. Had four tires replaced, and directly afterwards the brake lines were leaking, and damaged. The arrogance of the salesperson was revealed, when he denied it was possible there had been a mistake, and passed the buck. He also tried to blame the customer. If he had been honest and professional, then he would have addressed the issue differently.

I have a warranty on the tire and the order the tire now they want me to paid for another certificate of tire replacement when it was an installation error they never checked if the tire was leaking or properly sealed. The workers have no experience in tires even the tire pressure were wrong, also vehicle got fingerprints on the steering wheel and door handle they just there for the paycheck not a professional place to be recognized.

First let me say that overall Discount Tire stores are well ran and offer excellent customer service. Since we travel around the country, we have used stores all over the country, and always had good success until yesterday. We had a tire lose pressure, so we stopped into the store located in Pea Ridge, Florida. We had purchased the tires from Discount tire and bought the warranty, so we had used this service before at other locations. Usually in and out in under and hour. We waited almost 2 hours for them to check the tire, while observing others that came in after us, get service and leave. We received no updates on why it was taking so long. We finally gave up and left. This is without a doubt the worst ran and managed store that we have been to. Avoid this store location.

Bought tires from a location and had gotten a flat. I removed the tire and took it to the store first thing in the am. I was told it would be about an hour to and 1 1/2 hours, so I waited. After 2 hours I asked about the tire and the tech came out and informed me the cut in the tire was too large for a patch and I needed a new tire. Then looked me straight in the face and asked if a tire had been ordered. I informed him no because he just told me it couldn't be fixed. They had to order a tire from out of town, so I had to wait until the next day.

Discount tires in Mt Pleasant tried to include 'Roadside Hazard Coverage' without my knowledge or consent. The only reason I caught it was I heard the customer next to me talking to another clerk about his tires. When I brought it up to my clerk, he said they add it to all bills. Someone seriously needs to look into this.

I showed up on 8:00am Monday Morning to the Discount Tire Store at 160 Woodstock Square, Woodstock Georgia, 30189. After a free pressure check, I was referred to a Customer Service Tech who took a quick look at my late model sedan. I was my understanding that I needed two new tires on the front end of my car. I was also told they would be ordered and would be in early afternoon. I left the car and awaited a status call. The tires arrived at 4:00pm and I took my wife to the store to drive our car home once repaired. We left the store at 6:40PM with new tires on the right front and right rear and although a front tire was exchanged there was not even a front-end alignment check performed. If you're looking for a terrible customer service experience, this is your store!

John and Gavin were both very friendly and understanding. They explained options clearly and helped with warranty needs with empathy. I especially appreciated their friendliness in light of the busy Monday.

I’m going to contact Michelin and see why they will not honor their warranty. And I’m going to contact Discount Tire’s corporate office to see why they will not honor a tire manufacturer's warranty. When I got home, I tried calling the store to verify this, and was put on hold for 14 minutes and finally hung up due to no answer from the manager. I am done, like many others, with Discount Tire and their nonsense.

Don’t ever buy their extended warranty. They always find an excuse to get out of paying for a replacement. Also, I recently noticed, when taking my one vehicle in for a simple tire rotation, they tried to tell me my tires were too worn on the inside on one tire for them to rotate all four. I took it to the dealership and they told me the minimum Depth on my tire was 5/16 and went up to 7/16 therefore they really just wanted me to buy a set of tires from them again. Don’t trust Discount Tire for anything.

Absolutely terrible experience with the newly built store in Goodyear, AZ off of Cotton Lane. I've been a customer for over 20 years and have never been treated this way. Ask them for a quote, then call any other store and you'll see their prices are 25 to 100% higher on the same exact services. Talk about taking advantage of people. I'll go to other locations from now on. Do better.

I went in yesterday for a tire rotation and patch a leak. I've driven on these tires for ~10K miles and the counter guy tried to tell me I needed to replace the tires as they were at 4/32 depth. I did not replace them, but had my ASE Certified co-worker check the depth and they are all at 6/32 or 5/32, definitely didn't need to be replaced. I heard this same person tell another young woman the same thing. I'm not sure what her situation was, but I was very skeptical after that. I have never had an issue with this place before, but am reluctant to buy another set of tires from them in the future. Their service technicians are great, and work hard, but it sounded like the guy was just trying to get me to spend money I didn't need to.

Made an appointment with Discount Tire of Douglasville, GA. Needed repair of damaged tire and rotation and balance of all tires. Tires purchased there. Finished job within 30 min of appt time (good). Tire was repaired OK, failed to cap the valve stem. They did not check air pressure in the remaining 3 tires, so I had to care of that somewhere else because the pressure was low in remaining 3 tires. Simple task not taken care of. I have used them many years, but Customer service is falling off as years pass. Get your act together and treat customers like you used to.

Earlier this week I took my Ram 2500 in to get the tires rotated. I had just bought them a month ago, but I put a lot of miles on my truck. When I left, maybe a quarter of a mile down the road, a low pressure warning can on. I turned around and headed back to the store. They pulled me right in to fixed the tire. It had an old valve stem buried deep in the tire. The next day I call Clay, the store manager, and told him what happen. Clay told me to give him a day to get a new tire in, and offered to come in early on Saturday morning to replace it. I was back in town just before they closed on Friday evening, so I dropped it off. First thing Saturday morning my truck was ready with a new tire. This is what GREAT SERVICE is like. Awesome job done by Clay and his crew at Discount Tire in Prairieville, LA.

I made an appointment for a specific set of four tires at the Discount Tire store in South Tucson. The salesman could not find the information about my appointment, and he spent time exploring two brands of tires with me. After he persuaded me to buy the ones other than the ones I had requested when I made the appointment, he went to make sure they were in stock, which they were not. A total waste of time! So I agreed to purchase the tires I had originally requested. They took my car in for the new tires 40 minutes after the time of my appointment, which seems to belie the concept of "appointment," but they were amazingly fast after that. When I got home, I checked the tire pressure: It was 40 pounds, not the 30 pounds they recommended or the 32 pounds recommended by the car manufacturer. Overall, I found the service to be inconsistent, which is a big red flag to me!

Stopped on two different occasions because of low tire pressure light. I was told come back the next day to get the tire repaired. Once I was told I needed an appointment. So another trip. Then when I got there I was told the tire was too old, they can't work on it. But I could buy a tire to replace it. This tire was seen two times before this and they didn't mention the age either time. The second time I had a low pressure light, I was told to bring it back the next day to get it repaired. Again I was told the second day that I needed an appointment, so another trip. Each time I was there they measured the tread on every tire.

Super fast and the best price in Puyallup! I needed to get my lug nuts broken off because I didn't have the key. I took it to Les Schwab and was quoted $40 per tire. Firestone quoted me $115 for all 4 tires and Discount Tire did it for $9.99 a tire. I went in and paid $44 after tax and they had me in and out in less than 30 minutes. Very happy and grateful. Saved me a bunch of money too. Thanks!

Ian ** and Cameron at the Prattville, AL Discount Tire location were extremely helpful and took the needed time and care to ensure our vehicles received the highest quality service. We have brought 4 vehicles in and have bought 3 sets of tires this year from them. We will continue using them for all our tire needs!

After the dealership rotated my 1 week old tires and threw the balance off the tires I was able to come back to Discount Tires on Davis Hwy in Pensacola FL. The employees here are amazing. No one talks over you. There are no stupid questions. Just fast courteous service. I highly recommend Discount Tires.

I arrived at Discount Tires on 9/17/25 after lunch. I had what I thought was a nail in my rear driver's side tire. I was approached in the parking lot by a worker that I asked if he could come back to me in 10 minutes or so because I had unfortunately received an emergent call I could not ignore. He proceeded to scan my tires and I explained I realized they were getting to the point where they were needing replaced however, it would be about 2 weeks before I could come back and purchase 4 new tires. Understand, I have bought all of my tires from this location since 2012. I drive all over texas in my car for work and buy tires often. However, I explained to the man discreetly (I thought) that I had an unexpected health issue and would not be able to purchase the full set of new tires yet.

Every time I go to Discount Tires and Prescott Valley to have tires rotated and rebalanced, they always fill my tires at different amounts. I have a 2500 diesel and they'll put 28 to 33 lb of air in my tires. Even if I tell them to put them at 45 and 35 in the rear they don't listen, they just do what they feel like. As heavy as that diesel motor is the tires will wear out quickly because there's not enough air in the front tires for the weight of the motor the edges would wear out quick and then they probably would say it's alignment issue. I've always bought my tires from discount but my last set for another vehicle I own I purchase elsewhere. I would rather spend my money at a company that listens to what you would like or to make sure all tires are set to the proper inflation.

I very disappointed with Discount Tire. I brought my car to get tire rotation and fix a flat. They call me 1 hr later saying that was fix and rotation was done. I mark one of the tire to see if they actually did the rotation. When I pick my car the tire that was marked was on the same spot. I have been buying my tires from this place for the last 18 years.

Had my vehicle with brand discount new tires sitting in my drive since November 2024, I needed air in my tires. Even though the free tire check setup was not, Joshua ** at the Alvin Texas store was kind enough to air my tires after explaining my situation to him. I appreciate it his time and kindness. Would like to see him have a commendation for his service.

I recently experienced a slow leak in my left rear tire, which required refilling every four to five days. Shortly afterward, I ran over a large screw that became embedded in my front left tire. Although I had purchased tires from Discount Tire in High Point, NC (Precision Way location) approximately 9–10 years ago, I have since traded vehicles and had not needed tire service since that time. However, due to the excellent service I received in the past, I chose to return to the same store.

I have purchased tires from Discount Tire for all of my vehicles for over 20 years. Recently at the Longview, TX store my unfortunate experience will probably end my business with the company. I had purchased new tires that had about 3,000 miles on them when I realized they had installed on on a very damaged wheel. I knew when I had hit a very bad pothole the previous winter but did not know about the damaged wheel until a friend spotted it and this was after the new tires were installed on it.

Discount Tire in Hurst on Pipeline Rd - BEWARE- I went for a rotation and my tires (so they say) were a 5 and they said they could not rotate the tires I needed new ones. Both the sales guy and the manager were rude and disrespectful after I called them out on rotating the tires and giving me a tire quote. It was buy ties right then or take my business somewhere else.

Worst service ever at the Tyler location on the loop 323. Bought 4 new Goodyear mt. Told me they will be here at 12. Got there at 1. Nothing. Finally 1:30 tires get there. Other people get there and I get skipped multiple times. Now I’ve been here since 1 and it is now 3:30 and still waiting for truck to get worked on. Customer service sucks. People at the counter the sales man that sold me the tire decent dude. Everyone else sucks at this place.

RACIST! When I say RACIST, I mean every letter! I stopped by Discount Tire Bossier City on yesterday. Informed that I should be here this morning at 7:15 so that I could be the first car they worked on. I was here by 7:10, before some of the employees even got here. At least six cars have came in after me. They have completed the work on all of those cars and all I need is for my tires to be balanced. They've tried to up-sell me tires, even told me that my lugs needed to be "hammered" off. The best part is when an employee called me STUPID for asking what was going on, why is it taking so long, and why all of the vehicles that got here after I did are gone. I've asked for the number to corporate several times. (At least 10.) It was just given to me after I believe it is the manager tried to explain that they need to use a different socket to get the lugs off. I kept asking where did the hammer come in at and if they had the socket, what's the problem.

I’m buy 4 tires on Discount Tires on 6565 W Sahara Ave on 07/29/2025 after they install and give my car back. After they finish install l check all four tires but 1 Theft protection bolt on front right tires are missing. l tell staff bolt are missing. He said l have to go buy the bolt from Mercedes Dealer. l have to paid $117.05 for the Theft protection bolt when I came back to the store for give them the receipt l have to wait on the line for to many people in the front of me. l don’t mind for about $117.05 but l am serious for why they give me the car that missing 1 bolt to lock the wheel, that very dangerous to me for while driving.

I had always gone to Discount Tire since they fixed a flat for free in 1999. Many cars and tires later I checked in for my appointment June 2 at 10:30 for a new set of tires. After waiting for 40 minutes I was told they didn't have the tires. The manager called me later saying he wanted to make it right, but his only offer was to set another appointment and pay the same price. My wasted time was evidently worth nothing.

I had new wheels installed at this shop in February. A few days ago, my front driver-side tire completely detached while driving--an extremely dangerous situation that thankfully didn't occur on the highway. Zack from the shop confirmed that the installation did not follow their own policy of a minimum of 6 threads of engagement per bolt.

I made my appointment Monday July 14th for today Friday July 18th for 2:15 pm. I got here before 2pm, my truck is still in the parking lot at 3:14 pm. They say my truck will be done by 6 pm. Please stop advertising that by making an appointment will get you in & out quicker because the last 3 times I made an appointment, I still sat here for hours. Very unhappy about this!

I needed air in my tires and stopped at your store located at 5335 Market Street in Wilmington NC. The level of professionalism and kindness was the best. Alex, Lance and Andrew were all helpful and I so appreciate them. The place was busy but I didn’t feel rushed and it was an excellent experience. Thank you!

A little over a year ago my wife and I bought a used BMW 440I, from Sewell BMW. They performed a BMW Certification at that time. And, they put 2 new tires on the front. Really nice people. They lived up to their reputation. A couple of weeks ago the right front tire started losing air. I kept air in it until I had time to look it over. When I inspected the tire I found a small screw in the middle of the tread. This morning I took the car to Discount Tire. I'll try to make this short. The salesman told me that the front end was out of line and the front tires were so worn that he couldn't fix the flat but he could put 4 new tires on the car. I'll let you draw your own conclusions.

Discount Tire recently is not a good option. Had all new tires for Tesla Model S. When I had a flat tire, since I had the road hazard option on it went to Discount Tire to fix it. Technician reviewed the record and there were no visits for tire rotation. He used that against me saying tires are worn off because they were not rotated every 5K miles. I had no issues with tires to be honest. He insisted that the warrant is void and tires are bad and I did not rotate them. Denied servicing the tires and I was cornered to buy 2 new tires. They are not into servicing you anymore but to make a new tire sale for every customer visiting the store. I think I am done with Discount Tire. Considering Costco going forward. Expertise and service are no more part of Discount Tire. Good luck with your choice.

I stopped my Discount Tire on West Ina, Tucson to see if I needed new tires as we were making a long road trip the following week. They advised me that I should replace all 4 tires to be safe. I was good with that. I purchased 4 new tires for $1100+. Two days later one of the tires was low so I went back to Discount Tire for a replacement. I was told they would repair it only. I pushed to have it replaced as I had just spent $1100 on these 4 tires and they said okay. They didn’t have stock so I made an appointment to come back the following day. My appointment was for 10:15 but I decided to get there early and if they weren’t busy maybe they could take me. I got there at 9:35. There were 2 other people before me, one that just walked in the door 3 minutes before me. He didn’t have an appointment so they took him first. The shop wasn’t busy, there were working on 2 cars and there were 2 empty stalls.

My car 🚗 was in desperate need of tires. I visited Discount Tire in NRH and Timothy steered me in the right direction, but they didn't have them in stock. So, I went to the Discount Tire on Beach St. and Jared was just as great as Tim! I love these guys! I also had much needed windshield wipers replaced. HIGHLY RECOMMEND. 🛞🛞🛞🛞

Beware customers. On a recent visit I was charged for tire air sensors. I had bought 4 new tires with road hazard and everything else that they charge for. This is the 11th or 12th set of tires I bought from them. After the tires were on the car they said 2 tire sensors were bad. They had me at the time, I was confused. All the time's before they replaced the sensors with the new tires. This time they charged me extra for the sensors (around $80 each). I did not like this, not upfront business practice at all. Now next time I will look at other US wide brand stores and see how they do business.

I have always gone to Discount Tire since my first car in 2007. NEVER GO ANYWHERE ELSE!!! Make the drive!. If you have problems contact corporate. No run around they had it fixed and done on that call! I know for a fact it was then handled with the location that was the problem and the district manager revised the staff and management. BEST LOCATION EVER: Sherman, Texas. TRISTAN and TRENT along with an absolutely amazing staff and crew in the shop! 5 Hr wait because people travel from all over Texas to get to this location! I had an appointment. 1 hr later 2 new tires and an amazing price! And windshield wipers too !

Please check your vehicle before you leave. One of my caps was broken, they didn’t give me back my wheel lock key and they didn’t put my original valve stem caps and 2 tires have no caps. The caps they put on were those ugly black caps.

I have been back with the same tire issue on my Honda seems like every 4 to 6 months. Sensor light stays on. I pay 50 something to renew insurance on a new tire. To replace the same tire that was damaged over and over again. I've asked is it the rim? They say no but yet 4 to 6 more months that same front tire is broken again. 50+ more dollars. I've brought one at least 4 times in one year. This is getting to be frustrating. Hasn't even been 6 months since I replace the the last one. Today I see it has a broken wall on this one. Same as the others ugh.

Went to Discount Tire on Scottsdale Road in Scottsdale AZ on June 10th with a tire on my F250 that was slowly leaking air. I could not find a nail in it so brought it in. Explained the situation and asked them to replace the tire. 45 minutes later my truck was done and I was informed there was a small nail they had found and fixed without having to buy a new tire for almost $400. They INSISTED that was free of charge. Can't beat Discount tire for friendliness, honesty and great customer service. We have used them in the past and they always exceed my expectations. A great shop that I highly recommend.

It’s been a general practice at Discount Tire to scare you into buying new tires unnecessarily. My last three visits were the worst. Sales tactics have been ramped up. Every time the tire light was on and it’s up to me to resolve the issue as I’m not waiting for hours to let them resolve it. The truck is the hardest to reset and it’s always one tire that’s off, same with the car. Wait times are huge and it always has to be done on a day off. I see what they do with wait times. If they’re not selling you anything and it’s just say a nail in your tire you are put at the very back and it could be two hours or more. Leaving the vehicle would help if you have the capability.

Went in for a small leak, we even marked the leak for the tire tech, technician did not fix leak, told us he used sealant? Poor management having technician lie to customers… Bad business guys. You have one job to do come one.

I have been a customer of (Eagle Road, Meridian Idaho) Discount Tire for 5 years. I have purchased at least a dozen tires from this store as well as mag wheels for my truck and have always considered this store a solid merchant, to the point where I could have purchased the same tires at Walmart and saved money, but felt Discount Tire, while pricier, was trustworthy. Today, my wife (again) hit a curb and blew out a front tire on her Subaru. I responded out with a floor jack and removed the ruined tire and took the wheel/tire to Discount and ordered a new $212.00 tire. Three hours later I got a call from them telling me the new tire was mounted and ready to go. I paid the $212.00 and took the tire to the scene where the car was sitting and when I started to put the wheel and "new" tire on the car, I noted that in white paint on the inner sidewall was handwritten the name "Hansen"!

I was a walk in, after a brief wait to get to Register and Technician I was greeted by a friendly, helpful staff member. I had a tire that was losing air and after a thorough inspection he gave me a timeline of a little over 2 hours. A little over an hour later I got a call that it was ready. Very thankful for speedy, excellent service.

All the staff I encounter at the Elkhart Discount Tire were helpful and very kind. Eric who I believe is a manager runs a great business. He shows compassion for the customers. I would recommend this location to anyone needing tire service.

I bought Cooper tires a few months ago. ($1500+) It turns out three of them started cracking on the sidewall the other day. I took my vehicle in. I was advised the tires would be a warranty issue and they would pay full replacement for the 3 and I would have to buy the 4th. The 4th has to be replaced since we are replacing 3. The manager's call, I was told. I also learned the $60 per tire roadside I paid on the first set was cashed in to replace the 3 which cost me $240. I then had to pay another $240 to get roadside on the new ones. When I threatened to go somewhere else out of principle, the Manager split the cost of the 1 tire; however could not bring himself to do anything about the $25 mounting fee for the one tire. Almost $500 to be able to drive out. Not real happy. I didn't feel valued as a customer. Sometimes you should do the right thing for the right reason.

Great service, was in early for my appointment and they got me in and done before my appointment, cannot remember my salesman name but he did not pressure me, like other stores did, prices were good so I went with all 4 new tires, couldn't be happier with Discount tire!!!!

In line in the hot sun waiting in line to get some air in my tire and I have never in my life observe anyone moving so slowly. If he's being paid by the hour I bet he's getting a good pay check. Almost 15 minutes spent on the car ahead. I appreciate what the dude is doing however I do not appreciate the time it takes him to fill up tires. I find it rather frustrating considering by the time I get up there with only 3 cars ahead of me it will be over a half hour waiting to get air in one tire. It's so obvious he is no rush to get customers through to get to their appointments, etc. Ugh. 🙃

Id like to give a shout to Discount Tire on Rand Road in Palatine. Customer service was excellent, fast, and best of all the price was very reasonable. Ceaser fixed my tire, and sorry forgot the guy who got me signed in. He was very professional. Highly recommended. Thanks again.

I bought a set of 4 Michelin tires at 5818 North Fry Rd in Katy TX, next day I had to travel to Louisiana with 3 more friends and they told me that they feel the tires were over inflated in the back because every time we hit a hole or a imperfection on the road it feels like the car is falling apart, well they put 80 psi in my 2 back tires which is twice what they are made for, I'm glad they didn't blow up while traveling, besides that they left my car hood open, this is the first time something like this happened to me at this location, they always have done a wonderful work on my cars.

I had a fantastic experience with DT in Eau Claire Wisconsin. Very knowledgeable staff explained exactly what they recommended and why, with details and explanations of the technical aspects. When they were unable to adequately align the vehicle wheels, they recommended I have a mechanic look at the front wheel to make sure there was not a big problem. I went to my dealership and they re-did the alignment better. I came back to ask for a refund since I basically paid twice for an alignment. They refunded my money plus a little extra for my time and trouble. Above and beyond expectations, friendly and honest too. I definitely recommend them.

On 1/6/25 Discount Tire improperly lifted our vehicle on the power running boards instead of the frame causing significant damage. We initially had it into Christian Brothers Automotive and they charged us $947.23 to repair a broken bracket, which we paid. But they found this did not correct the problem because the body had been ripped apart as well so they sent us to a body shop for that repair. Eagle body works estimated at minimum $14,732.24 with the possibility of supplemental charges as the repair was ongoing. Estimated time to perform the repair is 4 weeks. I had the vehicle sold for $35,000 prior to this damage cause by Discount Tire, the party is no longer interested due to the damage. A comparable rental vehicle for the 4 week repair is $3,611.97 according to Enterprise rental. Estimated depreciation is $5000-$7000.

Made an appointment on Monday this week for 2 tires. They did not have on hand. Said he would have them Tuesday. I was busy. Told them Wednesday 1045. They said, "Great. See you" then receive a text conformation. On Wednesday received another text for reminder. I show up at 18520 location. They seemed clueless that I was suppose to be there and they didn't have my tires. They said they might be able to get them this afternoon. Now that I change my schedule to get this done I have no time to wait so I called the store on 173 and Maple said he has 1 on hand. Would have another by 230 so I said, "Blew this day, get tire, see you at 3 pm." Showed up at 240. Said, "The tire will be here any minute." At 400 I went home, no tires and pissed off. Very poor customer service on both location.

Let me start by saying we have loved Discount Tire, so much so we have referred them to everyone. Used them for 15+ yrs now. My wife recently had our tires rotation done while getting a small leak checked out. They were refusing to do the rotation "due to wear" until my wife called me asking for my opinion then their story changed. While she was talking to her man, they flipped the story to just recommended.

I had been a Discount Tire customer for some 25 years, but yesterday, I bought my last tires from them. They use high pressure, sense of urgency sales tactics. I went in to get a flat fixed recently and I was informed that I needed two tires replaced. I was in a huge hurry and didn’t have time. The guy told me that he would warranty one tire if I bought them now. Two months later, when I went in, they refused to honor what the first guy offered me and I paid twice as much! Go elsewhere! They are only tires and no one needs to go somewhere they’re going to try and take advantage of you!!

I bought a used 2014 Hyundai Sonata. Discount Tire's Arizonian brand was on it when I bought the car. They were new so I took it to Discount Tire to buy the warranty. It's 60,000 mile tire that should last with rotation. Three blowouts in 6 months. The sidewalls always blow out. I haven't had 3 blowouts my entire life driving and I'm 64 years old. Arizonian tires are garbage. I'm done with Discount Tire. Overpriced unreliable tires.

I feel like I was taken advantage of by Discount Tire in Helena Montana. My tires were slashed in Helena. One was leaking severely low and the other slowly leaking. I took my car to Discount Tire and was told I needed 4 tires. Because my tire was leaking so bad I had no choice. The tire would have went flat if I went anywhere else. The tires I was sold was some weird off brand that I have never heard of. To my shock I showed my invoice to Walmart and they told me that they could sold me 4 Goodyear for 103 each as opposed to the 684.32 I paid at Discount. Wow do I feel had.

I came in early morning Thursday, 13 March 2025 to purchase four new tires. Everything was going ok until I was told two studs were stripped during last rotation. I was sent to an auto repair shop, recommended by the Discount Tire shop but the auto shop couldn’t perform the repair the same day. So I took my car to another auto repair shop on Friday, 14 March 2025 to have the studs replaced. So I brought my car to the Discount Tire shop to have the one tire replaced. They made me wait approximately 45 minutes, which they should not have done. My car should have been taken ahead of cars in line. I’m very disappointed since I was out my car for two days. Worst experience ever.

I cannot be more grateful to Discount Tires on Hurstborne Pkw, Jeffersontown, KY. I was in KY on a trip and air was leaking from my tire, I thought I had a nail. I went into the local store and met with Jake and he inspected my tire and determined it was a leak in the valve stem. The best part was he discovered I had a dangerous bubble in another tire and gave me his professional opinion, which was to replace the tire, I agreed!

I purchased a great set of Toyo tires for my Jeep at Discount Tire last week. Store is at 7295 Azure Dr, Las Vegas, NV 89130. The tires are great and the installation was flawless. My issue is how I got treated at the store. I had an appointment for 8AM (opening time), arrived 10 minutes early and was first in line with four more customers behind me when they opened. All four of the customers waiting with me had their tire(s) issue solved and were gone by the time my Jeep was pulled into the bay (0840AM). And, to add more frustration, two customers that showed up well after I checked in were helped before me. I was the seventh customer helped after being first to arrive. I was polite and friendly and made no complaints at all. This store is just poorly managed. Next time I'll take my $1,896.84 elsewhere if Discount Tire has such a strong business they don't care about customers.

I purchased very expensive tires through Discount Tire. However, within two weeks, the balancing components had come off two of my wheels. Fortunately, an entire set was in my driveway, which made me realize they came off. I actually did feel a little shaking in the vehicle, but it wasn’t severe. I took it back to discount tire and they did replace those. It was made apparent to me they did not clean the wheels properly the first time they applied those and they came off. Basically what that tells me is they hurry through the maintenance of everyone’s car in order to get more business done during a business day. I will not be taking my vehicle back there. When I purchase expensive tires, I want them to last.

I am writing to express my concerns regarding a recent experience at your Frisco location. In December 2024, I received tire sensor service from Discount Tire and was very satisfied with the quality and care provided. However, in February 2025, a series of events has left me disappointed and deeply troubled by the treatment I received.

I came in to have my tires mounted. When I got home I was missing two center caps for my wheels. Upon returning to question them, they said they didn't know what happened to them, but the caps must not have been there to begin with.. I know they were there when I came in. They told me if they were not there, they wouldn't have put them back. They can't tell me they were missing, they just don't know what happened to them.

Have had over 3 visits with Discount Tire in the past 6 months with needing new tires to getting a nail in my tire and them fixing it fast and for free!! To today getting my tires filled and checked for any problems. Each visit was at different locations and I received excellent service. The employees treat you like friend and make sure they take care of you. They don’t try and sell you the most expensive tire and are very reasonable in price. Plus huge bonus to know I can stop by anytime for free and get tires checked and filled up if they need it!! Today at the Marks St location here in Henderson I had such a great experience with the young man that checked all my tires and even sent me a text that had all my tire info on it. He was so professional which is rare to have in younger kids these days. As a parent of two young adults I was impressed so much I went home and decided I need to write a review!!!

I have used them in the past for tires, flats, spin balance. I was so pissed off, my wife is over 70 years old. There is no way I let my wife sit there of 7 hours to get a nail out of her tire. We live on the other side of Hampton, so it was a pain to drive all the way back up there to pick her up. This is the third complaint I have heard from our air field. I have authorized all posters and signs to be removed off our premises concerning this company. Before I went up there to pick her up I called and asked them about this mess, got the two step runaround. Picked her up and left, will have to take her back some time this evening. She was there at 10am.

Terrible experience. I had tires and wheels from Tire Rack shipped to Discount Tires to have them installed on my BMW. All they had to do was to take existing wheels off and put the new ones on. Discount broke off my original BMW wheel lock key with the key stuck in the wheel bolt. Instead of taking responsibility they came up with different excuses that it was not their fault - the key was old (a 6 year BMW key), it happens often, or the wheel bolt was too tight etc. They were unable to fix it and said I now need to go to a BMW dealer to have it fixed. So I left with a broken wheel lock key, a stripped wheel bolt, and wheels that were not mounted and likely a serious bill from the BMW dealer to fix their mess-up. Terrible service, never will go back.

I purchased 4 Michelin tires for my van along with road Hazzard warranty. There was a recall on my tires so I went to verify my tires were part of the recall. I was told they were so I asked if the road Hazzard were transferable. I was told no by Tyler the customer service person. I was to pay 13x.xx for the new certificates. I asked corporate in Arizona about this and corporate said there was a mistake and I shouldn't pay anything for the tires and certificates. I went to my appointment and the customer service person charged me $25.xx for the exchange. He and his boss said it was because the tire prices went up. I called corporate again and they said I should not be charged anything once again. The store on 28th near Breton in Grand Rapids said I was charged because of a possible upgrade which I never got, he couldn't explain why I was charged. I will never go back to that crooked tire company again for anything. Shame on them for ripping customers off.

I bought my tires from them 2.5 years ago. They had a 3-year warranty. I went to them for all the scheduled tire rotations and they were free with fast service. But then two months ago I got a check tire pressure and took it in. They said I had a nail in the front left tire and they “repaired it”. Two weeks later the tire pressure dropped again. They said there was “another nail” in the same tire and they “fixed it”.

I got a flat and took the tire to Discount Tire since I bought my tire from them. They told me it was fixed but the next day it was flat again. Went back and they said there were two holes right next to each other and they didn't catch the 2nd one. They told me they could not repair such a problem and I had to buy a new tire since I was in a bind. It is so dangerous in the Dallas area to be stuck on the side of the road. I was disappointed that they let me drive on a defective tire and did not diagnose the issue on the 1st visit.

Took a tire to get fixed. Picked up a nail on the tread. It was a good two inches away from the shoulder of the tire. They said we need a new tire. Guess it was too close to quitting time. Anyway it was a brand new tire. I have been hearing a lot about them trying to sell you a new tire instead of fixing a fixable tire. Time to start going to the mom and pop shops.

Yesterday Nov 1st 2024. I stood in line for 20 minutes waiting to get tires aired up, guy left then a tall skinny ** guy came out to air tires, as he continues to air my tires, there a ** chick that ripped her front bumper off her car pulling out of Discount Tires (older man's white truck). Well he continues to run to her then run to me then to her, well I'm the customer here NOT the chick. Isn't why does he not do his job and continue tending to me (Already 5 cars behind me in line) instead of running back and forth, my issue is EVERY DAMN TIME these guys NEVER put back my tires caps. I've replaced them 3x now with yesterday's incident, their not cheap but damn do your job right and put my fancy tire caps back on instead of putting them in your pocket then telling me to go without putting my tire caps back on.

My wife bought four new tires w/ warranty, when she hit a pothole, they wouldn’t replace it. They told me they dunked it and stuff but they never dunked anything, as they just talked to her only! They lied to me and take advantage of woman. Not an honest place!

Discount Tire is the only tire place I will go to. Every location I've been to, I've experienced nothing but great things. The staff are always polite, knowledgeable, and don't try to upsell you. Using their website to purchase your tires and then set up an appointment is simple as pie! When you get to your appointment, you can track your car's journey through the process, so if you decide to go elsewhere while your car is getting checked/new tires, you know what to expect. For how slammed I've seen all Discount Tires, they are very punctual - even when they get random walk-ins.

I recently bought 4 new tires for my horse trailer. No problems. Nice tires. Then I went back a few days ago and got my truck tires rotated. Big problem... They failed to put one of the wheel caps back on so now I'm going to have to spend more money to buy a new one from Ford. I didn't notice it until I got home that it was missing. My fault for not doing a thorough inspection before I left their lot but it was a simple rotation and they should have put the cover back on when they mounted the tire.

We discovered a nail in our new tire, at 11 am, and went to Discount Tire, 51537 Hwy 6, Glenwood Springs, CO for the repair. ** told us, “You’ll be back on the road by 1:00pm.” We were out at 12:41pm with a repaired tire!!! And he didn’t charge us anything!!! That’s good business. Kudos to the whole team!!!! We were and are HAPPILY DELIGHTED with the whole experience.

Prices are great, quality and service are not. Employees are slow and it took 7 visits and many hours to get tire pressure sensors replaced that I bought from them! Customers are expected to wait hours for even minor services, even with an appointment. I will spend a few more dollars next time. And I've bought 5 sets of tires and wheels in the last 15 years from them, but never again.

I recently visited Discount Tire to replace two tires, and the experience was incredibly disappointing due to the dishonesty of some employees. While waiting, I noticed a pattern—customers, including myself, were repeatedly told they needed to replace their lug nuts. While some may have needed it, I knew mine didn’t, as I had just purchased new ones before arriving. On top of that, they tried to charge me an extra $30, which felt unjustified.

Been a past customer for years and they have gone downhill. Service, quality of tires, etc. Their tires last half of the time vs Costco or anywhere else. It's not meant to last and they know it. They just want you to continue to replace them and they make $. They are so bad. I will never do business with them again.

They have great prices and good salespeople. The thing that they need to realize is that great customer service is also about warming as quickly as possible. Having people wait over an hour is never good. They need to figure out how they can work faster.

I called numerous time to be put on continuous hold. The last time I called, I stayed on hold and drove up to the store. The man behind the counter asked if he could help me and I said he could answer my call that was still on hold. After the deer in head light stare from the man, I let him know I needed to set up an appointment for the next weekend. If Discount Tire does not want customers to call the store to set up an appointment they should not advertise the number. This is very rude to customers.

Store 2446 S Colorado Blvd Denver, CO 80222. Customer Service is good, but I made an appointment for 12:15 PM and got here at 11:40 AM. I was told that it’d be done by 1 PM, and it’s almost 1 PM and they haven’t even started working on it. Just pisses me off, what’s the point of making an appointment….

We did a month long road trip in August 2024. 500 miles or so in I picked up a screw in the tread that was causing the tire to lose air. Called the closest Discount Tire and they got me in right before closing and fixed it for free. Four weeks later on the way home, I hit a curb/sewer drain that was sharp in Colorado Springs and has a side blowout that flattened the tire immediately. Put the spare on and booked an appointment for the next morning while we were at dinner. They got me in, new tire for free (I bought another certificate to protect this one) and they had me on my way. Love these guys; they've taken care of my tires for years.

I never realized that some people are experiencing poor service at their location. We have two locations here in Waterford, MI. and I have not experienced any poor service at either location. Tire prices are competitively priced seeing that there is a Bell Tire across the street to compare prices on tires. I’ve not had to return except for tire rotation and balance or repair-replacement.

I purchased 4 new tires in January of 2021 with a warranty of 45,000 miles. I only put 11,000 miles on them, the rear tires were worn down to 2/32''' voiding warranty. There is no way I expected the tires to be such poor quality.

Staff didn't listen to my work requests, charged me for options without asking, and screwed up service when I had set an appointment. I set an appointment for tires and alignment. I was called to pick up my truck after the tires were installed. Alignment not completed. When I arrived the alignment was started two hours after dropping off the truck.

Because DT gave me a lower price for the same tires my dealer quoted, I had 4 Yokohama tires put on my Highlander this morning. I was happy until, while waiting, an older technician came over to show me a worn out lug nut. I knew this didn’t come off my wheels and he said, “no, just want you to know this could happen if the lug nuts should swell and then strip”. That’s a ludicrous statement and why bother me for a could happen? It made me much less trusting of this Discount Tire Store and I’m very disappointed now. I would not recommend them now.

I am 81 years old and Discount Tire is the worst Tire buying experience I have had in over 60 years of driving. First of all I sat in their store for over 2 hours. No one told me I could leave and come back in 2 Hours and that they would hold my place in the queue. Second $156.00/tire or $624.00 became $909.00. Then to make me feel even better They kept my nice aluminum valve stem caps. I went back in 5 minutes and they could find only one but to make things right they gave me some ugly cheap little green jeweled covers.

My driver side tire had a bad beat problem so I stop by just to see if I can get patched up or what was wrong with it coz I really have time to deal with it myself. May I add that my nephew just bought a tire shop the town over for me so it's kind of against my law to even stop but I was kind of forced to but when I did I was met with kind individual at Lake St Louis Missouri and he came back and told me that two of my tires had real low tread on it, really shouldn't be roadworthy and one had a nail and a sidewall where everybody knows you can't do nothing with the sidewall. She's got nail in it so he said you know I got a couple tires for such and such price. I didn't have the money at the time and he looked at me and said well what if the tires was just a tad bit smaller than the ones you had on there. I was like yeah no problem.

They would not hold up the road hazard on a tire that passed inspection! I have always gone to DT but not after my last trip, I have bought tires with the road hazard warranty for years. First time they wouldn't uphold it, and it will be the last! Too many companies out there to take my business

Bottom line my frame was bent on my loaded truck by improperly lifting it. This company will do nothing but respond with a run around from their handler fleet response. They are like a lawyer on retainer for them. I made comment about this last year and they then wanted what my bills were. Then they turned around my claim person Bobbie or Robert whatever he wants to call himself then blew me off again. I would not do business with a place that cost me over $9000 and having to buy an extra truck for work.

It was a surprise that the company contacted me over phone. They kindly refunded me. I have always been a loyal customer of Discount Tire, and they were very nice after I filed a complaint. Thus I update my star rating to 4 stars.

I have been this past winter upgrading my daughter 1966 Chev Bel Air. My go to store for tires is Discount Tire store in Bloomington, Minnesota. Sales staff is always top notch. Assistant Manager Cody ** went up & above to make sure that when I left I was completely satisfied! I ended up buying new American Racing wheels & BFG T/A tires. The complete set was exactly what I was looking for. He certainly worked hard to make it all come together. Very pleased on how good it looks & how smooth it goes down the road! Went back days later to Thank him & get a picture of him by the car. Thanks much Cody!!!

I can always depend on the service from Discount Tire. They have always been the best price, best service and quick results when needing a tire patch. Thank you for your service. Discount Tire Downey.

I had low air pressure twice and went to Discount Tire to get it checked. Neither time did anybody notice that there was a branch pushing against the tire that kept getting low. Finally, the tire blew and I brought my vehicle to the closest Discount Tire location. I purchased four new tires and they still did not notice the branch pushing against the tire when they changed all four tires. I took my car to somewhere else to get oil change and inspection and I told them that it was squeaking, and they found the branch that would have destroyed my brand new tire had it been left there. I am absolutely disgusted.

I'm not sure whether my complaint is a complaint or not, just an interesting occurrence. I bought 4 tires from the Abercorn location for my wife's car. Young man at the desk was friendly and helpful. He helped me to make a good choice. Car was taken in the back pretty much at the indicated time. The interesting comes into play when the car was returned. Another young man lets me know that everything is good to go and all 4 tires have been aired up and are at correct pressure. I happily got in the car and drove off. The first odd thing to get my attention was that the radio station was on an odd Sirius station. I said initially, not my car, I'm not really in it, but I know what my wife listens to and where the radio was, didn't know her car could pick up Sirius, doesn't use it when I'm in the car. I drop her car off to her and get in my own. She arrived home later in the day to say car rides better, but the low tire pressure light is on. I check pressures myself and none on the 4 tires have the same pressure.

I've had a couple of bad experiences here but as a whole I've had more great experiences. They are extremely knowledgeable, professional, and polite. Usually my issues have been more on their shipping company FedEx but Discount Tire itself at least tries their best to correct problems.

Be careful when offered the Repair/Replacement Certificate because the price varies depending on who is at the counter. Case in point: I went to get 2 tires replaced in The Colony, TX. The clerk quoted a price for the certificate/warranty and said he'd given me a discount. I gladly accepted it. But then I overheard him quoting a much cheaper price to another customer, who was buying the EXACT same tires. I asked the customer and she confirmed the price she received; it was HALF of what I was charged and she was told it was the "regular" price. After that I requested a refund! I called a friend who's also a customer there and he was given a completely different price too. I'm very disappointed by this, because I'm a long time customer of Discount Tire and have trusted them with my tire needs for many years, only to be scammed like this!

Jan 15, 2024 Two of my children went in for new tires (Malibu and Jeep Liberty) and within 24 hours, my youngest daughter had a tire sideways in the driveway, with 2 lug nuts that flew off on her driver's side rear wheel while driving. My husband caught the 2nd wheel passenger side rear wheel in enough time because those lug nuts were loose too.

I had a worse experience at this location and won't recommend to anyone. I believe there is a need for improved coordination between walk-ins and scheduled appointments to ensure a smoother and more efficient customer experience. They didn't check tire pressure properly and filled improper air in tires.. Also they lost all air caps ..

Firstly, the discount is only about 10.00 from Walmart Tire price. They make you wait a LONG time before install is complete. They then throw a price at you and RUSH you through the sale. They throw in unnecessary expensive add-ons that are not needed. I do not trust them and do NOT recommend Dealing with them. There are plenty other tire distributors out there. Also, judging by some other reviews, they give you a hard time when you need a warranty adjustment. I have had very good results dealing with Mavis for tires and they prorate my cost on new tires if the tires don't last the warranty period. Mavis is HONEST. Discount Tire is NOT.

I bought 4 new tires from Discount Tire. Within 2500 miles one of the tires developed a bulge in the sidewall. When I took it back to the store they blamed it on my tire and said I'd run into something. The scam is they have a "warranty" that would have covered what I consider to be a manufacturer defect. The warranty increases the price of the tire by 33%. I didn't run over anything out of the ordinary and nothing that would have caused a bulge in the sidewall. In 40 years of buying a tires I've never had a problem with a sidewall like this. Being blamed for causing the problem didn't make me feel any better about the company. In their favor the installation was quick. I won't be going back to Discount Tire.

What has happened to Discount Tire…. I walk in and ask if my tires can be rotated and balanced to an individual (who just looked obtuse) told me, as he was staring at his computer screen, it’s going to be a couple of hours to complete. After explaining that I would go get something to eat this person (still staring at the computer) then told me it was going to be 4 1/2 hours…. no expression, no explanation, zero service delivery at all.

Wichita Falls, TX has some of the worst customer services I've been a part of. Junior manager (jeremy) is arrogant and rude to my wife everytime she is in there. She was sold road hazard and after she left he called me to tell me he was voiding the ticket and refunding the money because the associate who sold her the road hazard made a mistake and the tires can't be covered.

I just recently took my vehicle here to have a new set of tires put on. I was wondering why my vehicle was riding so rough especially after just getting brand new tires. I ended up discovering they did not properly secure my tires to my vehicle. I had all 20 lug nuts before I dropped it off and they returned it to me with only 15 lug nuts. Each tire is missing a lug nut and my front driver side was missing 2 lug nuts, and they decided to replace 1 of the missing lug nuts with just 1 plain nut bolt. I am completely baffled at how they thought it was perfectly fine to contact me to pick up my vehicle and drive it off their lot with my tires not securely attached to my vehicle. They just placed my life in danger. I will never be going here ever again because they clearly did not value me as a customer nor did they value my life.

Came in because of a flat tire a month ago. They didn't have the tire in stock, but they did a rotation for me. During this time, the tech broke two of my center caps but didn't say anything. I had to come back a few days later for the new tire to come in, and that's when I noticed that one center cap was completely missing and another was badly cracked. I brought this up to whoever I spoke with when I dropped my car off. He at first said *there was no possible way*. One of his tech's could have been responsible, but I shut that down quick.

Bought tires from them in December, had to get a tire patched 60 days later. Had an appointment, but still took them 2 hours to plug the tire. I had an appointment. What is so difficult for a tire shop when it comes to plugging a tire? Clowns.

I have five cars and I’ve been with Discount Tire for at least 15 years. I will never buy anything from this organization again. I was riding my motorcycle and had a rear tire that desperately needed air. Discount Tire refused to give me air for my tire and sent me off in a very dangerous journey to try and find air some place else. I will never go to a place that treats its customers this way or anybody else in a time of need for something as simple as air that they have an abundance of.

I bought two tires from Discount Tire in Fredericksburg, Virginia and made the appointment for installation. I live over an hour from the closest Discount Tire but had good prior experiences near Richmond, Virginia so I made the over two hour round trip. I wrote in the instructions the valve stem was leaking and needed to be replaced. When I arrived and inquired about the valve stem the promise of replacement was reiterated. I was told this was a normal part of tire replacement at Discount Tire. The tires were installed efficiently and I was on my way in less than an hour. Next morning the new tire was visibly low. I looked and discovered one of the two valve stems had been replaced but one had not. The leaking valve stem was NOT replaced as promised despite very specific instructions requesting it be replaced.

Daughter had a tire repaired (Nail right in the center) should have been an easy straightforward patch from the inside which is what they did. Fast forward a couple weeks... same tire going flat and a tire pressure sensor in the tire was bad so Called them a DAY PRIOR and made a 5:15 appt (At their time opening). 5:45 they finally get her car back there to fix the leak and then she leaves immediately after to head home and they never touched the sensor. Close at 6pm so no time to do it right apparently and could care less about the customers time... Time meaning now it needs to be taken to ANOTHER shop ANYWHERE BUT DISCOUNT TIRE to get fixed correctly.. Raben Tire Evansville here we come. You go to a discount place then you get discounted service!!! Won't return or recommend this place to anyone. Respectfully, Bennie ** Evansville IN

Good day. I am a retired Marine and I just wanted to share my experience that I have had dealing with discount tires mostly in Jacksonville North Carolina where I retired. I have been using Discount Tire for some years now and they just keep being better and better. When I relocated hearer to Juliette GA, I was concerned that I wouldn't get the same level of professional help I was getting with Robert and Chris from Discount Tire in Jacksonville NC. Garret, Brandon and a couple of more employees here at the Macon store has proven that the level of professionalism, attention to details and yet make you feel like they hear and understand you and they respond very well to your situation. To sum this is up Discount Tire will always get every cent of my money when I need a service that they can provide to me and my family. Thank you Discount Tire for being awesome.

Took my daughter's car in while she was on leave and she has satin black bbs wheels, she had low miles on tires so we asked to keep them and place in car, she wanted more aggressive tires, she arrived home and no tires and noticed two major circular scratches on 2 wheels on one side, they were deep and large. Called shop instantly and they asked for pics as they were closing and not to return, sent them and daughter had to drive to base in Co. so I called Monday as this was a Saturday.

I usually visit to Discount Tire store. Just depends on what part of town I’m in. Both locations are in San Antonio, and the first location is on 281 N. I stopped in for a tire rotation, And they broke one of the Lugnuts. They had a contract with brake check to replace the lug nut. Brake check did a good job, but as a walk in I had to wait 2 1/2 hours. The second location is closer to my home. The location is on Nacogdoches Rd., and I went in just for tire pressure. The tire pressure on my car is 33/35. They pumped the tires and set my pressure @ 38/40. I understand pumping a little extra air during cold season, tire pressure tester vary, but 5 PSI over is way too much. My car has a tire pressure monitor, so when I got home I went to adjust the tire pressure. The attendant never replaced the tire stem caps on the passenger side. They just lost a $1200 sale over two dollars worth of stem cabs.

My car was riding bad, my coworker came in and told me my tire looked low. We put air in and we could hear the air come right back out ugh!!! I drove to Discount Tires in Gilbert AZ. This was the BEST Customer service that I’ve ever experienced! From the person that checked my tires to the manager. From the greeting to the work that was done on my car was amazing! They explained every step. They are friendly, not all in your face trying to oversell you on something, nope they are all about safety and how they can help. I appreciate everyone there. They got me back on the road safely. I will refer all of my family & friends.

900 N location in Las Vegas Nevada is FANTASTIC!! I called to see if they could fix my flat tire. They said bring it down. They looked at it. Said it couldn't be fixed where the hole was replaced with spare. Free of charge. FANTASTIC!!

So disappointing... I have spent thousands and thousands of dollars at the Discount Tire in Henderson, NV. off of Windmill Parkway and have been a loyal customer for decades. Recently, something went missing in my vehicle when I got it serviced and I noticed it the same day. I called to make a complaint and the front desk rep at this certain location had a behavior like I was lying or I was making a ridiculous claim. Wow. That will be the last time I ever step foot in their establishment ever again for not taking theft from a customer by their staff with any kind of action. What a jerk. Apparently, he approves of this type of staff behavior. Beware people.

Tire rotation messed up lug nut, put one on that was long. Hubcap not flush because of long lugnut. No one told me, I found it, Tire pressures all different. Tires not rotated to correct positions. I marked my tires and one was left in original spot. Valve stem caps lost an replaced with 3 different ones...or just left off entirely. Told by manager that he would Personally oversee the process...Tire pressures were all different and one way over inflated and tires not rotated correctly...Two tires not rotated at all. Will personally oversee Yeah right. Called Corporate about all the crap from 3 tire rotations gone wrong. Crickets, never called me back. Discount Tire in Lufkin Texas and Livingston Texas are horrible. Lufkin being the worst. Had to go to Beaumont TX to get it done right. Now my tires are wearing unevenly cause of the bad rotation or No rotation. Nothing from Corporate...They are worthless. Go somewhere else.

I had to coordinate ordering & buying new tires. I saw Discount Tires while visiting a nearby business, so glad to see!! I called ordered the Tires I wanted & scheduled installment. The Mgr & staff are truly a team, friendly, down to earth, informative & transparent. I watched the work being done from the lobby area. The staff made sure I was comfortable & was cared for. This is quality & customer service at its finest. I can’t thank them enough!

I have been doing business with this company for 30 years in various locations. I realize Discount Tire is extremely busy, especially on a Saturday afternoon. Oh, I know that we can all get online, find the tires we need, schedule an appointment ahead of time, however, I was out running errands and decided to pop in to this establishment to ask some questions and schedule that appointment. Most of us older folks like talking to a real live person. I stood in line for 15 minutes looking right at the technician at the counter and have that technician wait on the other customers that came in behind me. This is poor customer service. The technician could have said, “sir I will be right with you”. He found every reason to stay on the computer and wait on additional customers instead of waiting on me. I don’t know why. I did take a bath that day and comb my hair, haha!

Winter is here in Montana. Our local store is swamped. Nevertheless, the employees are consistently, simultaneously speedy and polite, even with "demanding" customers who got caught off guard by the first snowfall. I have been amazed by the professionalism displayed in this store for years and they have never disappointed. If your tire change is during the busy season, plan ahead for a wait, because everyone is trying to be safe on the roads, just like you are. And appreciate the Discount Tire folks, because they are fantastic.

I had the worst experience at the Discount Tire at 7620 Hwy 90A, Sugar Land TX. I took my car in for a simple nail fix, but I ended up spending $1030.00 dollars on 4 new tires. Two of my rims were damaged in the process of installation of the new tires. I went back immediately to complain about the damaged rims and was offered a $55.00 refund or leave my rim there and they will send it off for repair. I did not have time to search for a repair shop so I left my 1 of the rims there for them to repair. I asked how long it would take, John the store manager said 2-3 days. Fast forward, it took 2 weeks, they sent the rim off for repair, but it came back in poor quality, and therefore it was sent back out again.

My first review on Discount Tire was them selling me tires that were defective and would not replace them at no charge. The manufacturer Yokohama at the time said they would cover 78% of what I paid for the tires. After my review given on ConsumerAffairs, Yokohama called Discount Tire and they agreed to cover 80% and Discount Tire agreed to cover the 20%. This resulted in a 100% refund which is what is deserved considering the amount I paid for defective tires. I got new tires on today, but I went with Michelin.

I arrived at the store and realized that I made the appointment at a different store. The manager stepped in to say that they were not that busy so they could take care of me and the next thing I knew I was all set in less than an hour and I didn’t even buy tires from them. I brought the tires with me.

I have done business with Discount Tire off and on nearly 40 years and NEVER have been disappointed but have decided since, I'll not go anywhere else. Just today, I went in, to this store (Loop 323 Tyler) with my low tire pressure light issue other than low pressure. One of the young men ended up having to reset the sensors at no cost to me. I had gone in expecting to find out I had a damaged TPMS unit (previously had found out they all checked good) and spend at least $50 - $70. The people who work for (and have worked for) Discount Tire have always been extremely courteous. They treat their customers as they would want to be treated. Thank you, Discount Tire for always being there when I needed Tire replacement/repair.

I do most of my transactions at the branch in Lake City, Florida as they seem to have the best customer service out of the different locations I have been in. 98% of the time they will honor the warranty you can purchase with the purchase of the tires. I have had to use my warranty multiple times to get tires replaced. It is hit or miss on whether it is covered (depending on which CSR (Customer Service Rep) you get). They do take a while to get the job done which isn't always a bad thing as they do take the time to compare the stats (pros/cons) of each brand tire they have in stock and they can get for you.

I found a set of tires. They say they will bet any one by 5%. This is not true. I have been getting tires from them on South Church St since they opened. 12 different cars, I bought full sets and they always matched or beat or even gave me a better tire but I guess this year is tight for them because it brought my estimate in, they wouldn’t even match it. They wouldn’t give me a better tire, they wouldn’t even do their advertisement beat by 5%.

I had factory tires that were a run flat tire as the car came with no spare tire. On vacation I had a flat and went to Discount Tire. They installed new tires that were not run flat and never told me about this feature. After I got home I checked on my new tire purchase...Very disappointed as I will be calling a tow truck next time. Thank you Discount Tire.

The temp outside was 100 degrees and humid for the desert. I am a senior citizen. I stopped for a tire pressure ck. Because they were busy I asked if it was possible and was assured that someone would be sent out in 5 minutes. Twenty minutes later sitting in the hot car, I got out, told them off and promised never to return. I have purchased tires there for more than twenty years. I will never darken their doorstep again. There are plenty of other tire places in the neighborhood and plenty of other Discount Tire shops in the valley. They are not going to see me again. I went on my errands and got the tire pressure checked elsewhere.

Made appointment for tire rotation and balance 5 days earlier. Take off work to be there over one hour early. Manager asked me to reschedule due to workload and personnel. Asked why they did not call me to advise they cannot honor the appointment. He had no response. Poor customer service and disregard the investment of time given by the consumer to call and make appointment then actually show up early to fulfill the appointment. Will never use this company for any service in the future.

I went to discount tire on Montgomery and the freeway in Albuquerque.. I had a slow leak in my tire, I was told that my tire was burned on the inside and needed to be replaced, the cost was 320.00.. I told them to just put on the spare and I will have to wait... I went to another place to have my tire looked at and was asked why my original tire still had air in it since discount tire should of deflated the tire in order to see if it was actually burned on the inside and to see what was causing the tire to lose air. I couldn't answer the question because Discount Tire told me that my tire was no good... Upon the other company inspecting my tire, I was told that I had a small nail in my tire and my tire wasn't burned on the inside... I'm upset with Discount Tire because I feel like they were trying to take advantage of me being a women and not knowing anything about tires.. I will NEVER do business with them again...

I had to go 4 additional times just to get my tires properly installed. The first 3 times, the team was unable (for some strange reason) to install them properly causing my tires to lose pressure. I called the regional office (Trevor) and he said, in the 1st call I made, that he would figure out a way to compensate for the 4 trips I had to do.... I called a second time to follow up.... I called a 3rd time and nothing happened. I was under the assumption that the products and services you offer are not just cheap but convenient, and taking time out of my work, my wife's work, in multiple occasions to just do what your team is supposed to do, is distant from convenient. And the fact that your team (including the regional office) is made aware of, and can't simply follow up! Is outrageous.

I went to Discount Tire to purchase a set of tires for my 1958 Corvette but since I was there anyway I figured I would buy a tire for my 2011 Dodge Ram and get three Tire Pressure Sensors (TPI's) replaced. One TPI worked perfect, one TPI did not work at all and the other two TPI's only worked for about 15 minutes after starting the truck. I talked to a salesman by the name of Gregg who told me he had a set of General Grabber Tires that only had 3K miles and that he would sell them to me for less than half of what they would run brand new, and he would replace all four TPI's at $240.00. I specifically asked Gregg if the tires had any plugs in them and he replied, "they are just like brand new with no plugs with less than 3K miles on them".

Had good service and very personable salesperson. He gave me a total price for 3 new tires which I charged on my credit card. It was not until I got home and looked at the receipt that I noticed I was charged $99 for "certificates for refund - replacement" ($33 each for 3 tires). He made no mention of this to me and it came as a complete surprise. I would like to have been able to make my own choice.

When a person of color goes here in a Exotic car they are profiled and treated like a piece of trash and thief. Like they don’t belong on earth especially by Pat the manager. Shameful on this great company!!! Apparently no vetting happens.

Called for an "out the door quote" for 4 specific tires. Was quoted "out the door" $772. Made an appointment for 2 days later. Had the tires replaced and was charged $872. Didn't realize until a few hours later the difference. Reviewing the receipt a $25 per tire "certificate for refund" was added to the invoice without ever being offered or accepted. Called the Okemos location and was advised that "generally" they offer the certificate and "most people" accept the certificate. Of course it's typically accepted because they do not tell people about it - they simply add it to the invoice. They apologize and offer to refund this; which I accepted.

Low Tire light came on and immediately went to Discount Tire for their free Tire air pressure and to see why light went on. Tread life: 5, 4, 4, 4. Tires aired and took off. The next day Tire light back on & went to discount tire to check front left Tire. Could not see any source of leak. Tire salesman went out to check Tire and tread Life: 4, 4, 3,3. Advised him my tire tread was just checked less than two days earlier at their location and what explains the difference. RED FLAG. He further stated I need two tires per his conflicting Tire tread measurement. RED FLAG. Advised him I was only interested in the one Tire and he seemed angry and asked to look at Tire before replaced.

Dec. 3, 2021 walk-in by the Cass Ave store around 10:00 am. The assistant manager Adam (don’t know his last name) assist us about buying & changing 4 tires. He told us the time when it’s to be done. "Around 1:00pm," he said. So we waited and it was past 1:00pm when we saw our car still outside or still in the parking area? Why? Do they have a racial discrimination? Some cars were fixed already but ours still in the parking area?

Regardless of whether I make an appointment and arrive a few minutes early or go in as a "walk in," it routinely takes at least three hours before they take my car back for service. Last time, they took all 4 of my chrome air caps and replaced with 3 dirty black air caps, leaving one without any air cap. This time, service took a little over 3 hours and I left with less quality and less quantity than when they serviced my vehicle! This is last straw for me. When I schedule appointments and arrive on time or early, an average of three hours of walk-ins are serviced first. When no one is left, they service my car. When I am a walk-in, everyone else is serviced first. This has been my experience the last 3 - 4 times that I took my car there for service. I have been a loyal customer for many, many years, but I won't be going back!

I visited Discount Tire today hoping to buy tires and make Discount Tire my preferred tire store, however it did not come to pass. When I requested to purchase tires, the clerk asked for my telephone number. I informed the clerk that I prefer to keep such personal information private, to which he responded by refusing sale without my number. I asked to speak to a manager who informed me that my phone number was needed in case there was any issues with my newly purchased tires. I asked if Discount Tire was known for "issues." He said, "No." I asked him if he was willing to relinquish a several hundred dollar tire sale based on my refusal to submit my phone number. He did not offer an alternative, and told me he could not complete the transaction. I took my business to their competitor (Belle Tire). This is poor business practice, and I will inform others not to patronize this business in the future.

They were very good this time. They were polite and took care of me in a reasonable amount of time. They fixed the problem. I would recommend them. I had a flat and they gave me a new tire. I don't know what else you could say about this visit. It was quick and easy.

Months back I purchased 4 new tires and rims for my Tacoma including roadside hazard. I called weeks back about making an appointment to have the tires rotated and was told that no appointment was necessary. When I arrived at Discount Tire today about 10;45AM I walked up to check in and a gal told me she was finishing up with a customer and that she would be with me shortly. I sat down and waited 20 minutes before again walking up to the counter to be told that she had forgotten about me.

Tire replacement, fast, simple and easy! Husband ordered from work. I pull up, receive immediate service. In and out within 20 minutes. Great tires, well balanced, no issues at all! Tires are always the best price available and 1st quality!

First rate service, warranty has saved me several hundred dollars over the years. Wait times for any service is typically 30 minutes...very reasonable. Their facility is very clean, both the shop and the waiting room.

I have NEVER received BETTER service from any Tire Dealership. They are extremely efficient on performing the best service and NO WAITING IN THE TIRE DISPLAY AREA. FAST! Also they have the best prices that I have found. ALSO Their Road Hazard Warranty is the best.

I purchased 4 premium tires last year for a used car that I purchased. The car ran well & I never had a problem with the performance. I purchased the recommended warranty. When one of my tires was punctured, they replaced it. They run a very efficient office. It is well organized, well lit, neat, & the entire staff is professional.

Discount Tire tries and helps out for tires if you need air in the tires and they check the tires if and when they need to be changed or if you need help with which tires to get for the cars that people have.

Just introduced to Discount Tire in Kansas City and had to immediately replace a tire with a screw in it. Couldn't repair, so checked their options and decided on a mid-to-higher level quality tire for my passenger rear. They were quite quick and helpful, but... they didn't tell me about warranty options while I overheard others discussing it and was disappointed that I wasn't suggested such an option.

I replaced original tires on my 2015 Honda CRV. I wanted tires made in the USA and the salesperson at Discount took the time to check tires in stock to be sure they were stamped with "Made in USA". I made an appointment, they were prompt and efficient and courteous.

Took tire in for repair, nail in tire. After 2 and a half hour wait was told tire was repaired, tire was filled with air, no attempt to fix. Beware. If this is how they treat you after the sale I will never be back

I purchased a set of 4 new tires today. Before I went in I had no issues with my TPMS. After the job was done I have issues. I was told that I have 1 wheel with a weak battery and 2 wheels with dead TPMS. This happened in the Discount Tire store in Johns Burg IL. I also had the same thing happen to another vehicle 2 years ago in Round Lake IL. I am writing this for you to make sure that you have it noted and checked with no issues before service is done. It may cost you a few hundred dollars. CAUTION.

Not 1st time, I took in a tire for repair, walked in documented and told to wait, I sit patiently at 1st 1:20, but keep noticing other walk ins buying tires being cared with the utmost devotion while I get thrown back & back. After 2:30 I complained in a respectable but higher tone and miraculously (I was next on line & will be called soon) at 3 hrs I was about to take my tire to a less prestigious shop but I did pay for a costly 80000 mile warranty! I got up again and I'm not very nice but also not insulting, I'm now officially next! Wow, it takes this to honor your paid warranty?

Want to give a big s/o to the manager James and his team!!! Excellent customer service! excellent service on my car!! I’m never going anywhere else. THANK YOU GUYS!! Would advise anyone to go there!!! Mobile Hwy store Pensacola FL

Discount Tire on Westport Road in Louisville, KY is a pleasant Tire Repair Shop to have your automotive work completed. Myself and or my family have had 4 or 5 sets of tire replaced at this location, trailer tire completed and even complete brake work completed. We have been very happy with the workmanship, the pricing and the willingness of the management team to work with us to find the best possible pricing.

I used to be Discount Tire customer for long time. In 2015 my daughter ordered a rim for her car and paid in full, meanwhile we sold the car and never collect the Rim. Time passes by and need tires were for another vehicle. I went to the same store we ordered the rim but they couldn't give me the credit for what we paid for the rim. I stop dealing with Discount tire. Few years back I wrote to customer service regarding what happened long time back, Surprisingly Regional Manager TOOK TIME to called me, first apologized then gave me a credit more than what we paid for the RIM.

Free tire repair is nice but the employees let you know that don’t like repairing for free so parts in your car end up missing or replaced with other parts lying around the shop. Valve caps placed on vehicle were plastic - not the metal ones I had on the vehicle when brought to the shop. Tire rack has better deals and more selection. Any auto shop can rotate and balance tires.

I visit Discount Tire on W. Jefferson St, Joliet twice in one month. The first visit was on 7/7/21, because I had a tire with a slow leak. And the representative by the name of Matt, he was helpful by explaining different tire product and showed empathy. So 7/27/21 I came back to purchase two tires. Great customer service and Covid safe. D. **, Joliet.

Discount does not disclose to customers that they do not handle wheel alignment even when installing new tires (which may have cost well over $1,000). You must pay another service vendor an additional fee for this every time it needs doing. My pricey replacement tires lasted only half as long as they should have because, by Discount's own admission, the wheels weren't aligned and the tires wore horribly and must be replaced. They will not adjust this cost. They should disclose this conspicuously or change their practices. This is misleading by omission at a consumer level of sophistication.

Much to their credit, they made it right. After I called Customer Service and worked my way up a bit, I was issued a partial refund. This is exactly how Customer Service is supposed to work.

I bought a set tires, they sent email saying not available anymore and tried their best to up sale me cheaper tires at a higher price the next day since they price hiked their tires the next day. I bought a set of 245/656/17 $97.20/tire for $388.82/set then the next day I get email and text alert saying the tires are no longer available and are on back order, no biggie. I'll just get another set. The set I then wanted was priced at $360.00 or $90/per tire on their site plus I had taken a screenshot but the sales rep kept insisting they were $95/per tire. I asked for tire certificates for each and to meet me halfway on those for the inconvenience $20 ($40 value at $10/tire).

The current store manager, Stephen ** is clueless about customer service. I bought new tires 3 days ago. These tires rode worst than my old ones. Why? That did not balance them. I showed him pictures of a qualified mechanic's balancing machine. It was not one tire; it was all 4. One tire read 1.75, the other .75, the other .75, and the last one 1.25. I showed him the pictures, and said "you should not of hit a pothole". Wow! Has anyone ever hit a pothole with all 4 tires at the same time. That is a shame. Not once did he offer to make it right, never once apologized, and that was it. What an embarrassment to the company. His name is Stephen **. This a store location you should avoid.

Hot garbage. I tried to replace my tires with the same exact make model and size tires that are on it only to be told they don't fit my truck and they won't sell them to me. Researching online this is a common problem. So I got them from a less self sabotaging company that can do common sense math.

I felt my wife was taken advantage of, by telling her she needed lug nuts for her 4 new tires, when I had fixed a flat tire recently at a tire shop and that had no issue concerning the lug nuts, that was not in the estimate, I was given and it added an extra 45.00 to the bill, I did not get a phone call to advise me. I was very disappointed. Location Culebra and Grissom Rd. san antonio tx 78250. Name of representative was Manny. They should refund this money back. Ruben

Requested OEM tires for Alfa Romeo. Sold same brand but lesser tire. Requested Pirelli 225/45 91v Run Flats but sold pirelli 95h run flats. Not OEM. I have not contacted the store yet but I intend to. I already have an alignment scheduled at the dealer.

We recently purchased a set of Pirelli for our Rogue. Paid upfront for the install and ordering because they were not in stock. When we went to have them installed, I noticed a sign that said, "we must supply you with a manufacturer registration card" and another sign, "ask to print out a copy of the certificate". Turns out that, we without being asked if we wanted it, had been sold their warranty that is optional. That was an extra hundred bucks and, honestly, I have never known anyone to honor road hazard without doing their best to place the blame on you and find a way to deny. How am I to know if these guys are the exception to that rule when, they were deceptive by not asking me if, I wanted the warranty. Well, I can judge that by the rest of their actions.

Background: My vehicle is a 2019 Ford F-250 XLT Crew Cab 4x4. The original tires were Goodyear All Terrain Kevlar 275/70/18. Approximately 28k miles and the tires had just begun to measure in the yellow. Proactively, I went to Discount Tire to replace them. I ordered BF Goodrich KO2's in the original 275/70/18 online to be installed at Discount Store at 3869 Washington Rd, Augusta GA. I have owned several sets of KO2's with no issues. I have been a customer of Discount Tire for many years.

I had ordered a tire recommended by the computer site...it was out of stock or not the correct tire as it happens. The people at Discount Tire and Jeff gave me an upgrade to the tire I had ordered. I have bought from Discount Tire for years (maybe at different locations) & I have never encounter a problem they could not address. Thank you Discount Tire team... Treasa

I've been there twice in the last month for their "Free" flat repair. Both times I was told they were un-repairable. Both times other, reputable tire stores repaired them. One time they told me it was because of government regulations. I searched several federal, state, and local sites and could not find anything to their claim. If they want to make a company policy that they won't repair under those conditions, fine, but don't have your employees lie about regs. Can you say bait and switch?

Saturday - Called 1st to confirm they could have my new tires mounted to my bare wheels (already off vehicle and ready for drop off). Was assured that even though they were busy, they could accommodate. Arrived 15 minutes later to drop them off. Was again told they would have them done same day. It was 1:40PM but they said they would be working late (to about 7) and would call me when done - that day! I called @ 6PM, no answer. I drove there, arriving @ 6:30. Closed, no signs of life. Called and left message. THEY DID NOT CALL ME. NOT OPEN SUNDAYS. Where are my wheels and tire? Beyond pissed at lack of communication. There are 10 other tire stores in the immediate area. So unprofessional.

I made an appointment online confirmed via my email and confirmation number. Told when I signed in it would be at least an hour. This is due to walk ins seemingly taking precedent over appointments. So as I stated in description appointments are moot for this business. Bad service!

Recently I applied for a Discount Tire CC and received one. We have always bought tires for our cars and trucks at Discount even when I was a regional manager at Sam's Club, the product and the service has always been wonderful. However on 03/02/2021 at the location in Waxahachie Tx, the service was completely absent from the experience. We had 4 new tires put on our Mercedes SUV spending over $700 dollars. The SUV had an emergency spare on it, and in past situations we often had emergency spares on other cars. However in this situation the emergency jack, tire iron and stock equipment for changing the spare was not put away. Just piled in the back of the SUV, a tarp used to wrap the flat so the rear end of the SUV would not get dirty. Was just thrown in the rear end as well and to make matters so much worse the cargo cover covering the spare tire compartment has dirty CAT litter on it??

I purchased tires for my daughter's vehicle. She attends college several hours away from me. She ran over road debris and got a flat tire. We had AAA tow her to the local Discount Tire. They took care of her and got her back on the road, just a small charge for labor. Makes a dad feel better that she was taken care of!

Visited the store in south Carolina for tire repair. Pulled up to free air service and the employees were looking at me like I was an alien. I thought I parked illegally the way they stared at me. Finally a guy raises his hand to tell me he will be with me shortly after him and the others made me feel like a fish in an aquarium. They did everything but put on an actual clown suit to clown me. So, the guy tells me my tire has a nail and to park and go inside. I go inside and this cashier is on the phone and looks at me and doesn't acknowledge me at all. Just ignores me and keep talking on the phone. Finally another one comes up, (l am tired from working all day, btw), he asks questions about the car, goes out then back in. Tells me they will have me fixed by 3. That was alright and fine but although everything was free, the way I was treated I will never return to them for anything. Free or not.

I had a blowout and needed to replace the two front tires. The rear tires had plenty of tread. Discount tire needed to order the exact tires to match the rear tires. I left the car in the care of Discount Tire. When I picked up my car, there was a giant scratch on the front bumper. I can’t say what happened. Nonetheless, I wish I never went to Discount Tire.

So, it was a very difficult day w/my tire damaged, a donut on my wheel... driving in Vegas and out of all the locations I chose to make an appointment at, it was the most amazing experience I could ever ask for as a customer. Now I've had a real good experience at Discount Tire in Bullhead City Arizona... Never ever expected the service to get even more excellent but it did and out of all places in Vegas. My salesperson "Randell P." Was so good to me it was like he came from my perspective of what it would be like for him if it was his car and his flat tire! He just got me w/out me telling him anything. He gave me a good deal, they were fast...

I purchased a set tires for my son's pickup from "Discount" (laugh) Tire. The tires are $126 each, so 4 of them should be $504. By the time "Discount" Tire added all of their BS fees the total came to over $720+ for a set of Chinese tires. You can decide for yourself if this is fraud or just pure con-artist practices. But I can tell you that I will NEVER spend another dime at "Discount" (laugh) Tire. And I am going to dedicate much time to tell every person on planet Earth to stay away from "Discount" (laugh) Tire. All of my tire business will go back to mom and pop tire shops.

Well, the name says "Discount". Don't believe it. I contacted 2 shops before this one and the prices are quite similar. Due to Covid restrictions, some methods had to be changed. I arrived, got seen after 15 min. Then the quote. Again, I wasn't surprised, but felt that they should have been 10-15% below quotes I had gotten. So, they got to me after 90 min. Changed two tires (sidewall damaged one and the spare was 10+ years old. Not safe!). But what my biggest disappointment was, was they didn't have a clue about replacing the spare tire. They didn't come to me and ask, they simply started trying to figure out the way to do it.

I’ve Been shopping at Discount Tires almost exclusively for 30 years. In the spring I bought 2 tires there. I got the “certificates for repair, refund, or exchange” with them. Well, the tires turned out to be garbage. They both had lumps in the sidewalk from day one. I had to drive across the country which is why I replaced the 2 tires. I had only had one bad tire but I wanted a matched set. Anyway, the lumps got worse and I only made it most of the way before one blew up. Before that they had been shaking like crazy making it hard to drive. I put 2 new tires on so I again had a matched set. I brought the tire I still had back to discount after my trip. There were no discount tires on the east coast.

I search for a couple of days online and via phone looking for a set of decent all season tires which handle well in snow. Also looked at a tire which offered a long tread warranty and found it in a General tire. We had first went with a local big box store who has a tire service center but due to being told wrong info about how well the tire we were sold would handle in snow, wet conditions and we later found out on consumer reports and customers' reviews that this tire was not very good in snow we canceled the order and found a much better set with Discount tire.

For the 2nd or 3rd time I went to Discount Tire in Baytown. At this time I was deceived by a seller. I ask 4 Yokohama tires and he convinced me about the Continental tires... Until there all good. I agreed and at the end later I found he sold me service that I don't ask for. A charge that was supposed to be 480 dollars went to 616 dollars. If your relatives are older like me don't let them go by themselves in this shop in Baytown. Can be this guy will attend them and they will finish with a big bill like me. He show me something and start to speak faster and a kind louder. Is a strategy used with older people or don't have plenty knowledge of the language. Well was paid, he won. But my family and me will not go there anymore. My church most of us are older than 70... I warning them also. Don't allow someone in your family older go by herself. Is sad the quality this business is coming down. Always have that person to tell you to look your receipt...

I had to buy new wheels because my old ones were chewing up my tires. I went to Discount Tire as I had bought my tires there. They replaced my wheels but took my hubcaps, said they "lost" them when I went to get my vehicle, then said they would provide replacement hubcaps but when I went there a 2nd time, they told me to go to Auto Zone or Walmart to buy hubcaps. I told them that I did not intend to "gift" my old hubcaps to them. It is clear that they kept my hubcaps and probably sold them on the internet. And my wheels are still losing air every day, so it was a waste of money. Will not return to this store ever again.

I discovered Discount Tires 4 years ago after a very bad service experience at Costco tire shops. I have found their pricing in subsequent tire set replacement to be overall less expensive, many times by hundreds of dollars, than any other major retailer/wholesale club. No attempt to up-sale but rather informed recommendations based on your car and driving needs.

Website purchase stated interaction with staff would be contactless. Upon arrival found not to be truthful. North Spokane, WA branch ignoring social distancing while interacting with clients. One employee busy interacting with clients without wearing a State required face mask. In my opinion; disgusting, illegal and dangerous behavior!

Checked in at 8:43am to buy 4 new tires. I was told there were 2 people in front of me and I should be done by about 9:20am. After waiting in the parking lot and seeing other cars arrive after me & go in ahead of me, at 9:45 I went inside and asked how much longer it was going to be. I was the told there were now 3 people in front of me & I would just have to wait. At that point I told them that I wanted my money back & that I would go purchase tires somewhere else. As soon as I said that I was magically put next in line. I have been buying my tires at Discount Tire for many years and never had a problem like this. Their customer service has gone from excellent to terrible. I will be buying my tires somewhere else from now on.

We had a problem in the beginning with our tire purchase, But the manager Brad ** made it right. In the end we left the Tomball store location with satisfaction. Thank you to the manager that took responsibility to make our visit right.