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I dropped my car off at Discount Tire on Oak and Scottsdale Rd to fix a flat and rotate all 4 tires. Upon pick up I was told that the flat tire was patched instead of replaced and I was all set to go. When I went out to my car I noticed that one of my aftermarket wheels were scratched and that it was a brand new tire put on versus my old tire patched. I went back inside and talked to Jake (who wasn't the one who originally helped me from the beginning) and he quickly apologized for the confusion and took full responsibility for someone else's mistake and rectified the issue by getting my wheel resurfaced the next day free of charge. Jake showed that his goal was to help me as a customer, he took ownership of a mistake that he didn't cause and did everything in his power to make it right. He didn't argue, blame anyone else, he did it all with a smile.
Normally when the tire is not fixable, under warranty, and needs replacing I pay the cost of the new tires warranty which is 50 bucks, due to the inconvenience and confusion Jake didn't charge me for the new tire and made sure that the new tire had a warranty before I left the shop. When I had my wheel resurfaced I asked Jake if the company he used could fix another wheel that I had road rashed a year prior and I would pay for that wheel separately. Jake quickly called and made it happen. I was thoroughly impressed with Jake's excellent customer service and wanted to let someone know how valuable of an employee he is to Discount Tire.
I can't tell you how much I appreciated his help, positive attitude, and again his outstanding customer service. More people in this customer service industry need to be like Jake, he is awesome!!! Jake made sure I didn't leave with a scratched wheel and a tire that didn't have a warranty. Somebody give this guy a raise because he highly exceeded my expectations and put the customer first!
Quick service. I had a flat in one of my tires before work and decided to check which one using a gauge. Proceeded in going to the gas station and filled it up until morning since I work the night shift. I went to DT and they charge me $160/tire for Michelin Defenders T+H. Prior, I had them inspect the car because I already inspected it and found that there was dry rot and a nail on both the rear tires.
One tire needed to be replaced because of inner shoulder puncture, while the other is normal tread repair. My decision to buy new tires is because I had another tire flat when I was in Michigan and it was plugged. Had a bad experience with tire plugs because when the weather is hot, hissing noise comes from the newly plugged unless the weather was cold, which sealed it. That would mean that 3 of my tires would have been plugged with 28,000 miles on them. I proceeded in buying four tires for $950 (+ tax, warranty, etc.) in North Austin. I'm astounded that the new tires has a comfort ride vs. my old tires which were Dunlop Signature CS.
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I just wanted to point out that Drayton at Discount Tires, Tega Cay, SC 29708 was most helpful, knowledgeable, and trustworthy with helping me today. I called before-hand because my low air pressure in the tires light went on a few days ago, though I had replaced four tires recently. Honestly, this low pressure in the tires light has gone on and off ever since I got it, and I just would take it into the dealer and they would re-set it. This time, I decided to try a new place, Discount Tires, for getting all my tires replaced, and I thought they did a fantastic job, for the tire selection for my particular make and model of car was spot on. Drayton said they broke the sensor (I think it was likely shoddy from when I purchased the car) and that he offered to fix it right away.
15 minutes later, free of charge, I had the issue fixed and the light was off. The main thing was that the tire pressure was indeed just fine. I appreciate that they were concerned for my safety and asked me to bring the car in promptly. What a fantastic business, in that they were also concerned that they did a proper job in replacing all the tires! Thank you Drayton. I hope to come to Discount Tires as much as possible.
I first visited Discount Tire a few months ago to get new tires. They surprised me with great service, tires, and prices. This morning I made an unplanned visit on the way to work because of a nearly flat tire. It was early and they already had several customers waiting. They opened 5 minutes after I got there and had enough service reps to immediately take care of my problem. Because I was going to be late for work, they put my car in first. The tire was checked, patched, and tires rotated before I could even catch up on work emails (less than 15 min). And the best part was there was no charge. Granted I had the tire protection warranty, but not sure that it would've cost much or anything just for the plug.
The best part is that the person who serviced the tire came out, showed me the small piece of metal that had pierced the tire and reviewed everything with me. Her service was incredible as was the service rep who first helped and then later provided an update on my car. All I can say is WOW! It doesn't get much better than that. Discount Tire is Highly Recommended. -William
I typically never write reviews, but this company deserved one. Easy website to use allowed me to see what the tires/wheels would look like on my specific color and year/make/model of car which is more than I can do at my local store. Prices were over 300$ cheaper than the most affordable equivalent in town and I live in an affordable cost-of-living state. Once I pulled the trigger on buying, they Mounted/balanced/packaged/shipped my order in less than 24 hrs, sent it FEDEX (for free shipping) with tracking and tires arrived ready to bolt on and looked great!
For some reason their online system left off the lug-nuts I added to the order (I didn't get charged for them - just wasn't on the order somehow), so I wrote their customer service department, who responded again within less than 24 hrs and put together a special cart order for me that had the right lug nuts at a 33% discount for my trouble, with free shipping - again. I own a manufacturing company and so I know how sometimes database things go haywire, which is totally understandable, but what matters is how you deal with it and they were awesome. It will be very hard for me to justify ever buying tires or rims from anyone else again. I wish my own company was this good. -Ryan
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Ridiculous. I spent 5 hours here and bought an extra TWO tires for no reason. I almost wrecked my car twice because of them. And they kept trying to tell me the car was ok and it's "normal for new tires to make your car turn sometimes until they break in" ... Are you serious? I'm so glad I know about cars. I told the manager check the tire pressure after the fourth time I drove off. "Oh it's good they're all balanced." Nope. Drive back. I told them it needs to be at a minimum of 38, it's a sports car and is supposed to actually be 50. "Ok it's good." Drive off. Nope. I watched him this time. It was at 33.
After I had told him already.. I was so mad. "Oh it's torque steering." Really? Because torque steering starts happening after 57k miles right? I'm not dumb. I know what that is. Finally, they took off all the tires and ACTUALLY rebalanced them with the right weights and psi and it worked. After they had put it at 37. He just couldn't do what I said and put 38. Like, really? Oh! By the way, they stripped my stud on the first attempt.
It is nice to receive Great Service. Discount Tire in Knightdale is a great store. Good leaders, professional workers, friendly, timely. Martin did a great job. Would trust my daughters to shop there.
I was switching snow tires to regular tires. When I got the van back there were no tires in the back. They gave me a story about being bad. Two short seasons on brand new Blizzaks. How dare they!? I made them put them in the van but they said they would not put on two of them. I drove these tires in the snow and highway and they are awesome traction. I think using 25% of tread left as a rule to determine a tire is bad is just wrong. What else do you own that you only use 75% of it? Also it depends on age and uneven wear etc. These tires looked like new on the sidewalls but had obvious even wear on the tread. They definitely can last another winter. Not going back. Discount Tire is really awful.
Today, I became a dissatisfied Discount Tire customer. Be honest about your estimate of time. It's Saturday, I expect you to be busy. What I don't expect is when I arrive to pick up my vehicle, an additional half hour past the 1:40 minute estimated time, is to be treated so rudely by Joey. We've bought more than a dozen sets of tires from Discount and had spent more than $1000 today. Joey, who said outloud while processing my payment today "I'm bagging them all today." Well I won't be bagged again with terrible customer service.
1st visit: I ordered 4 new tires for my Audi and went to the Discount Tire to have them fitted. - They broke the neck of a tire pressure monitor and so fitted an aftermarket one.
3rd visit: The TPMS had a fault that needed resetting that they did not do, but I returned for a fix. Sloppy.
4th visit: to pick up the wheel trim - wrong color, so they asked me to research and get the right one. They ordered 3 more to match.
5th visit: to pick up additional wheel trims.
Not ONCE did they apologize, discount tire is 40 miles round trip. The TPMS valve gets broken by a careless tech that pulls at the valve stalk thinking it's rubber. The wheel trim gets broke because the tech couldn't be bothered to use the correct tool. One of the service managers kept saying "we are professionals" when I asked for road force balance results and so this just added to the annoyance. So this cost discount tire: 2 TPMS - an Audi and aftermarket one -$ 120, 4 new wheel covers @$90 each $360, so in total ~ $500, plus their time to do the work over. So that's a dent into their profit. It cost me 4 additional trips and close to 8 weeks of to and fro.
Carelessness is an attitude and culture problem - do you trust them to lift YOUR car on the correct lifting points. Incompetence comes through lack of knowledge and tool training. Quality is about pride in one's work and how the repair center is managed. Not once did anyone apologize. Do yourself a favor and stay away from the Discount Tire Store in Solana Beach, San Diego.
Discount Tire Company Information
- Company Name:
- Discount Tire
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