Discount Tire Reviews

What started as a TPMS issue turned into a great example of what customer service should look like. I initially visited the Madison location, where I had the pleasure of working with Owen. He quickly diagnosed the problem as a faulty right-front TPMS sensor. Unfortunately, the correct sensor wasn’t available at that location, but Owen didn’t simply stop there. At my request, he checked a nearby Discount Tire location, confirmed availability, and even helped arrange a same-day appointment for me at the Hendersonville store.

I have a Tesla Model Y. They have the required jack pucks for my car. I made an appointment from their website. I showed up a few minutes early and they took my car in at exactly the time they said. I had a leaking tire repaired and my tires rotated for free in about 20 minutes. Who is going to beat that deal?

7-13-2026. Discount Tire Elkhart, IN. I've used this store a couple times and the service has been great. The team is very personal and friendly, even if I was not buying. They offered excellent recommendations, but most of all their actual service was great. The team at this store are like an Indy 500 Pit Crew, once your vehicle is in the shop for service, a team jumps into action getting the work done as pit crews do. I am very impressed with the congeniality between them as they work together. In conclusion, the Elkhart Indiana Discount Tire Store gets my 5***** rating. Thank you General Manager Eric.

I have been going to Discount Tire for years and they have gone above and beyond, but this time at 3463 Altamesa Blvd., they have out done them self. Mr **, was kind, awesome, excellent, and extraordinary job. People never know what other people go through, and this day I was going through. He made my day with just his customer service, just extra extraordinary. Thank you so much. Pray others will follow his example, lead in what you do! By just being yourself, praying he goes higher in the company.

** at Discount Tire on 2307 W. Belleview Ave. provided outstanding customer service! He took the time to find services I had forgotten about, including roadside assistance that covered my damaged tire, saving me a lot of money. He also helped me get the best interest-free financing option so I could afford my new tires. Friendly, knowledgeable, and genuinely helpful—I highly recommend asking for **!

I took my car in a for a routine tire balance and rotation. When my car was returned to me I noticed a gouge in the leather steering wheel. It wasn't there when I took the car in. I notified the manager and he took pictures of it and sent it off to Fleet Response {The company that handles customer claims for Discount Tire}. Fleet Response denied my claim. I contacted Discount Tire numerous times wanting compensation for my steering wheel. Every time I called them I would get a call from Fleet Response. This is unacceptable to me. I had the utmost respect for Discount Tire until this incident. I would recommend going somewhere else like Costco for tires. I gave Discount Tire every opportunity to make it right but they failed me. It makes me sad to write this but when I am wronged and they don't make it right. They leave me no choice but to write a negative review.

Slow mode! Leaky repair of a repair they did then wait for service!

We had an appointment @11:15 @ 2000 S Kipling st Lakewood CO. We were given 11:57 as a completed time. At 12:10 I asked when would it be taken as my car had not moved. I was told it was next. At 12:40 no progress and I went in to get my keys. It seemed my appointment was pointless. All of a sudden I was told it could be done in 10 minutes. My car was still in the parking lot with my wife in as she is disabled and was ready to leave. Then I was told I could have free wipers. Poor customer service by inattentive people. Too bad. I am a long time customer and always buy Michelin defenders for my cars (4). Not anymore.

I am writing to formally express my extreme dissatisfaction with the service and customer care I have received at the Discount Tire location in the Long Beach Town Center. Despite being a loyal customer who has spent thousands of dollars at this location, my recent experiences have been highly unprofessional and unacceptable. During a recent service a technician disconnected the mechanism that connects my key fob locks to my vehicle. This issue has remained unresolved for over three months, during which time I have experienced a continuous cycle of missed appointments and shifting explanations from management:

Smoky hill rd, aurora location has worst customer service ever experienced. Very dishonest people and poor handling of customer concerns.

We have been using Discount Tire in Woodstock, GA, for a decade and for the longest time, we never had any problems. They were great. Unfortunately, since 2022, we have really started noticing some dishonesty, and more and more situations have raised serious red flags for us. What happened on 9/2/26 was the final straw and the reason I am finally writing this review.

I ordered tires and rims for my husband's truck in high point nc. It was supposed to take 1 week, nope it took 2 weeks of waiting and calling. Tires never came so they offered a better tire same price, already there. The rims were already there.... on Wed and said I would be back Friday to have them put on. I called before going on Friday and they sold the tires to someone else...

I have replaced every valve stem and one twice since these tires have been on my car.

I went to the location in Azle Texas to get a patch on a hole that I had put a small plug in. They told me they couldn't remove the plug and patch it, then tried to sell me a new tire. I got it fixed down the street for $20. Discount tire used to be a good tire shop, that was honest and helped people. Now they just wanna take advantage of people that don't know better and I won't be shopping there anymore.

Store Address 1470 Irving Park Rd, Hanover Park, IL 60133. I ordered tires on August 18 because the salesperson promised me that they would be delivered the next day, August 19. The main reason I placed the order was because I needed the tires replaced as soon as possible. However, when I called the store on August 19 to check on the delivery, the store manager told me that the tires would actually take 3 to 5 business days to arrive. This was completely different from what I was promised by the salesperson when I placed the order.

Store in Paris Kentucky is poorly managed. Can’t keep schedule. Vehicle left greasy. Use oil spilled onto exhaust system. Lug nuts damaged.

I called to get a price for a new tire and was told $130. My teenage son gets there within 30 mins after the call and they charge him $170. Definitely not a “discount tire”.

I was in the Warsaw store August 12 with low pressure on my right rear tire. I asked to have it fixed and an estimate for new tires. The young man asked me for my keys. He went out to the parking lot in my car. Looked at all four tires. Came back in and said I don’t see a nail sticking out anywhere. I said how can you see a nail sticking out anywhere when my car is just sitting in the parking lot. He refused to put it in the bay and fix my tire and verbal estimate was given on my four brand new tires, which I asked for print out and he said they don’t do that. Very disappointed. Horrible service. I went to Monteith. They found the nail in my tire when they put it in the bay. Gave me a print out for a new tires. I was in and out in 20 minutes.

I had an alignment done after having 4 new tires put on my 2020 GMC Sierra 1500. They charged me $89.99. A week later, I noticed a popping noise when I turned my wheels to the far right or left at slow speeds. Didn’t think much of it because I don’t drive the truck much. I had my water pump go out, so I took the truck to the dealer.

I had a very worst experience recently with Discount Tires. I paid almost 1600 dollars for 4 tyres. When I had a flat tyre, one salesperson pressured like anything to change all 4 tyres and promised that everything will be taken care of warranty up to 40000 miles. I drove 20k miles and had a flat tyre due to nail. When I reached discount tires they simply said no warranty covered. I clearly said it's due to nail and instructions say it's covered. They say all technical words and did not even verify the tyre and simply charged again 350 dollars for one tyre. So it's always better to go to Costco, they have lot of advantages. Discount tires is worst and fake.. Never visit and I am not surprised with 2.5 star rating here... No matter what they talk all technical words and say no warranty covered.

Well, I purchased 5 rims and 5 tires new from Discount Tire on Oracle Rd in Tucson, Arizona back around October. Went back a couple days later because my van was bouncing and shaking down the road. They checked it, said they rebalanced the tires, and everything was good, so I drove the road, and it felt a little better. But within two days it was back to shaking all over again. Went back again, and once again they looked and said the balance was off and it's all good. So I went on my way once again, and in two days I was back to bouncing down the road.

These are facts and perception in my statement. I hope corporate will reach out to me. My name is Shaun ** with a 2007 Lexus. I went to 243 W loop 1604 S. San Antonio TX. to replace my front driver's side tire. They replaced it but now my tire light was on, and they told me to drive it, it will go out. (I recently replaced all 5 tire sensors that includes my spare because my tire light was on and this corrected it; I had a small shop do this for me while I waited and everything has been fine for months).

Came in with a bolt in my tire that needed to be taken out and patched, everyone was extremely friendly, they fixed it in less than 45 minutes, completely free of charge!

Discount Tire opens up at 8 AM yet. They leave everybody in line for tire fill and tire check for an hour or more either hire new staff more staff or get it together.

Ryan and Anthony started my appointment so nicely. I am very happy with them and the wonderful employees they have. Thank you from the bottom of my heart for helping me.

I picked out some wheels and tires for my new truck on their web site. I called the local store before placing the order to ensure I had the correct TPM sensors. The person I spoke to was rude and kept saying "What you see online is correct. You just need to order it online". So I ordered it online. Later that day I get a call saying "We only have 3 of those wheels in the warehouse and cannot get any more. Would you like to pick another?" I said, "No. Just cancel the order." The next day I tried to order wheels somewhere else but couldn't because Discount still hasn't cancelled the order and issued me a refund. I called customer service and got nowhere with them either. Don't go to one of these places if you expect anything that resembles service.

Wasn’t truthful about my friend who was getting her tires changed said they didn’t put tires on because her dog ran away. Straight up lie! Time is valuable made her wait longer to get her tires on 4 customers later and Manager Dominic came to the rescue. Mitchell also told her 3 hours it would take after lying about the Chief running off. Nick and Dominic were awesome 5 stars Mitchell-0 stars. Just be honest. 🤨

Don't go here if your tires are older or have only half their tread life left. Cause it doesn't matter what the problem is - You need a new tire. But I just have a flat! Can't you just fix the flat? No, you need a new tire. They're so concerned with selling something that they don't give a rip about the customer's needs. Take it down the street to the mom and pop shop and they'll just about do anything you want. I always avoid Discount Tire because they can never help me, they only want me to buy new tires.

Completely worthless staff who lie to you about everything while doing no work, they barely understand how to change tires. They will treat you worse than you can possibly imagine. Never visit this chain unless you're looking to add a horror story to your life.

We used DT for many years for all of our family vehicles (MANY). We received GREAT service & found them to be HIGHLY trustworthy & customer oriented. They seemed to know that good customer service = repeat business. I will not go into detail here about all of the problems that we've experienced in recent years, but they have REPEATEDLY proven themselves to be untrustworthy & focused only on making $.

I highly recommend going to Discount Tires. The manager Jackson is really sweet and kind and helped me. He has very good customer service and I will be recommending all my friends and family to Searcy to get tires from there.

DEVIN ** went above and beyond when I came in to replace (2) of my tires. I appreciate all the services I receive because it's my 2nd time and not my last time getting services.

Prices are good but customer service not that good. The employees seem to have no urgency at all. I have one nail in the rear tire. They said, "We going to take of it." Two hrs and I’m still waiting in the lobby. My car haven’t even been moved to the bay. Can’t leave because the tire is too low. Next time taken it to a different shop and will only take 15 minutes to plug it. Company need to review and implement new policy for fix tire. Shouldn’t take this long for ONE TIRE.

My experience with discount tire was very poor! I purchased my tires from military post. I'm a veteran but took my tires to your company hoping my experience would be pleasant. I can't add a receipt because I never received one!

My son's CRV had a tire with a puncture this evening. We pulled into the Tyler Discount Tire about 10 minutes before they closed and Kris and Logan didn't hesitate to help us. They were very professional and as soon as I could indicate what tires I wanted, they had the job done from start to finish in probably 30 minutes. They were very polite and kind and their commitment to serve their customers was evident and greatly appreciated. We won't hesitate to go back to this location and I feel confident we will receive wonderful service each time. Thank you Kris and Logan for going out of your way for us tonight. I won't forget it.

I came to my home shop after being let down by the staff at the prev DD I visited. As always then Austin Hwy location was exceptional in every way especially excelling in customer service. Eric and Roman as well as Daniel were on their game and I can’t praise them enough for performing well, well beyond any obligatory presumptions that patron like me might make but these guys are the **… best crew working for the most outstanding, not to mention… stand-alone service keeping. “Tired eyes wear patches, sparingly…” said what poet?

Today I was reminded that great customer service is still alive and well. I had an unexpected issue arise after visiting the Discount Tire located at 1601 FM 685, Pflugerville, TX 78660, and while problems can happen anywhere, what truly matters is how a company responds when they do. From the management team to the service advisors and the technicians in the shop, everyone stood tall and demonstrated professionalism, accountability, and a genuine commitment to taking care of the customer.

Do not let the sales staff sell you their continental control contact sport srs+ which is made exclusively for Discount Tire. I have had to replace 3 of them in last 6 months due to defective side walls, recent reviews indicate these tires have soft side walls.

We stopped by the Spokane Valley location for an air check and fill on our 2004 Chevy Silverado. We were greeted and assisted by Peyton, who was friendly, efficient and professional. We were in and out within minutes.

They refused to honor service on their own tires by saying they were too old and needed to be replaced. The tires were in great shape and were perfectly serviceable.