Discount Tire Reviews

He did not pressure me to get any, and even told me I could go a little longer on the ones I had but not too long. He said he could provide some at a very reasonable rate, so I bought them and he put them on. Samuel has great customer care abilities and is a easy going person which I like. He should be commended for his customer service.

When I arrived in Hendersonville at my scheduled time, I was assisted by Bryson, who continued the same high level of service. He was professional, courteous, and genuinely customer-focused throughout the experience. What impressed me most was the seamless teamwork between two different Discount Tire locations. Owen made sure I had a solution before I left Madison, and Bryson made sure that solution was carried through in Hendersonville. Great customer service isn’t just fixing the problem — it’s making the process easier for the customer. Owen and Bryson did exactly that. Kudos to both gentlemen and to Discount Tire for having employees who understand what exceptional service looks like. You’ve earned a very satisfied customer!

This appointment visit took 2 1/2 hours and tire still thumping. I called and told them to order the tire because it’s still not fixed.. I had an appointment and finally got replacement tire installed. Obviously, the tire “experts,” are not experts, or they would have been able to tell the tire was bad from the beginning. It should not have take three visits and three and a half hours, total, to get a replacement tire. Between rude manager and poor customer service, in general, I definitely will not be going back to this location.

I have purchased tires through Tire Rack for more than 30 years. I did not appreciate feeling interrogated about my purchasing decisions when I was simply there for a scheduled installation. Having just driven more than an hour from Athens, Tennessee, through extremely heavy traffic, I expected professional courtesy and competent service—not an uncomfortable sales interaction.

"The installation itself raised even greater concerns." After paying approximately $64 for installation, my vehicle developed a noticeable vibration that had not existed before the new tires were installed. I had previously driven extensively on a temporary spare tire without experiencing this vibration. Two days later, I took my vehicle to Plaza Tire Service for an independent evaluation. Plaza Tire determined that the tires were out of balance. "Their technicians balanced all four tire-and-wheel assemblies but charged me for only two, at $23.99 each." They also completed a separately billed four-wheel alignment. Following their work, my vehicle drove smoothly again, including at interstate speeds.

The additional balancing charges, shop supplies, and sales tax totaled $59.11. Combined with Discount Tire's original installation charge, I incurred "$123.11 in installation and corrective-service expenses", excluding the separate alignment and approximately two hours of my Saturday. While I cannot independently establish whether Discount Tire failed to balance the tires or balanced them incorrectly, the subsequent findings and improvement following corrective service raise legitimate concerns about the original workmanship. I have submitted a formal complaint to Discount Tire Consumer Affairs and Tire Rack, supported by invoices, and have requested reimbursement consideration and a substantive review.

"What stands out to me is the difference in customer experience. Plaza Tire addressed the problem, balanced all four wheels, charged for only two, and earned my appreciation and future business." Customers deserve courtesy, quality workmanship, and confidence that the services they purchase have been performed correctly. Unfortunately, my experience at Discount Tire in Fort Oglethorpe fell short of those reasonable expectations. I hope management takes these concerns seriously and responds appropriately.

One stem broke at the wheel letting all the Air out leaving me stranded and having to pay someone $175 to change the tire because of where I was a very remote location. I called their customer service and they said they would take care of it but I'm missing in the system because it a upgrade? They contacted a location I was at over 1000 miles from where I am now! That doesn't help me in any way especially when I told them where I was. People towing campers don't hang around indefinitely?

After another escalation, I was told the claims representative had been waiting for photos I had never been asked to submit. Ultimately, my claim was denied because there was supposedly no evidence Discount Tire caused the damage. Despite reporting it immediately, having the damage documented by their own technician, and explaining that my vehicle is otherwise in immaculate condition, the company refused to take responsibility. I was also told there is no formal dispute process. The damage itself is frustrating, but the lack of communication, accountability, and customer service has been even more disappointing. After eight years as a customer, I expected much better. I should not have to photograph every inch of my vehicle before bringing it in for service just to protect myself from situations like this. Discount Tire has lost a longtime customer. Buyer beware!

On September 10, 2026, because I no longer had a usable spare, I had my vehicle towed to the Discount Tire location at 900 N. Nellis Blvd. My husband accompanied the tow driver and went to the store with the vehicle. After several hours, I was informed that Discount Tire did not actually have the tire size I wanted and that they could not obtain the tires because they had supposedly been discontinued. This was confusing and concerning because the same size tire was still being advertised as available on Discount Tire's website. Rather than continue waiting, I agreed to purchase a different brand. I paid approximately $400 for two tires. Discount Tire also performed additional services, including balancing, wheel alignment, and other work associated with replacing the tires.

After the work was completed, my husband got into the vehicle and began moving through the parking lot. He immediately felt the vehicle shift and heard a pop. He stopped, and then began moving again, and nothing immediately appeared to happen. As he drove closer to home, he turned the corner to our street and the vehicle shifted again. He called me at work and explained what had happened. Because it was dark and we could not safely see what was occurring, I told him that we would inspect the vehicle the following morning. The next morning, I looked at the tires and then got into the vehicle with my husband. I asked him to drive me to work, which is approximately five minutes away. When he turned the vehicle, I immediately felt the vehicle shift and heard a grinding noise.

At that point, I told him not to continue driving the vehicle and instructed him to stay with it. We decided to take it back to Pep Boys, since they had replaced the rear brakes on my vehicle approximately one to two weeks earlier. Several hours later, my husband contacted me and told me that Pep Boys had discovered that a bolt associated with the rear brakes had come loose. I contacted the Pep Boys manager, who asked if he could send me photographs because they had also felt and heard the same concerning sounds from the vehicle. The photograph he sent me was of the front driver's side of my vehicle. What I saw was extremely alarming: The front driver's-side strut was completely snapped.

My Concern with Discount Tire's Response. I immediately contacted Discount Tire and asked for an explanation as to how their employees could have worked on my vehicle, including removing the tire, performing the balancing and alignment, and then returning the vehicle to me without seeing or identifying the completely broken strut. The manager told me that their employees are not trained to see or look for that. I explained to him that this was a serious safety issue, especially considering that I have a full-size SUV. I told him that I am not trained to look for or identify mechanical problems like this either. However, I also explained that I do not need to be an automotive technician to recognize that something is clearly broken when a tire is removed and the area is directly in front of someone working on the vehicle.

I asked how something as serious as a completely snapped strut could be missed. The manager simply repeated that the employees were not trained to look for or see that. I found that response extremely frustrating and unacceptable. I was not asking him to diagnose my vehicle. I was asking how a major, visibly broken component could go unnoticed while employees were working directly in that area of the vehicle. After getting nowhere with the manager, I ended the call and contacted Discount Tire's corporate office. I explained the entire situation to the corporate representative and again raised my concerns about the safety of my vehicle.

I explained that my vehicle had been serviced at Discount Tire, that it began shifting and making popping and grinding noises almost immediately afterward, and that Pep Boys subsequently discovered a completely snapped front driver's-side strut. I also explained that Pep Boys had found an issue involving a loose bolt associated with the rear brakes and had gone through the vehicle to make sure there were no other issues that could put us in danger. Once again, I was told essentially the same thing: Discount Tire employees are not trained to look for or identify a broken strut. I strongly disagreed with that explanation.

I am not saying that every tire technician should be expected to perform a complete mechanical inspection of every vehicle. What I am saying is that when employees are physically working on a vehicle and a major component is visibly broken or damaged, there should be some responsibility to recognize that something is wrong and, at a minimum, notify the customer. This is particularly important when the vehicle is a full-size SUV and the condition could potentially affect the vehicle's ability to operate safely. During my conversation with corporate, I was told that the President would contact me that day or the following day. I waited. It is now October 5, 2026, and I have received no call from the President and no follow-up from Discount Tire regarding my complaint.

This Is About Safety, Not Money. I want to make something very clear: I am not seeking reimbursement or a refund. My concern is much more serious than that. I am concerned that my vehicle was serviced, I was charged for the services performed, and the vehicle was returned to me without anyone informing me that there was a potentially dangerous condition involving the front suspension. My husband drove the vehicle away from Discount Tire and almost immediately experienced the vehicle shifting and heard a pop.

The following morning, I personally experienced the shifting and grinding when riding in the vehicle for approximately five minutes. Had we continued driving the vehicle without having it inspected, I do not know what could have happened. That is what concerns me. We were fortunate that the vehicle did not fail while traveling or result in an accident or injury.

What I Expect From Discount Tire. I am asking Discount Tire to take this complaint seriously and I would like a response addressing the following:

• What is Discount Tire's procedure when an employee sees a damaged, broken, or potentially unsafe component while servicing a customer's vehicle?

• Are technicians required to notify customers when they observe a condition that may affect the safe operation of the vehicle?

• If technicians are not trained to identify these conditions, what training do they receive regarding obvious safety hazards encountered while servicing vehicles?

• Why was my vehicle released without any warning or notification regarding the broken strut?

• What corrective action, if any, will be taken as a result of this incident?

• Why was I told that the President would contact me that day or the following day, yet as of October 5, 2026, nobody has contacted me?

I would also like this complaint formally documented with the corporate office. I am not looking to attack or personally blame the employees involved. I am asking Discount Tire to look at what happened objectively and determine whether there is a problem with training, procedures, communication, or quality control that needs to be addressed.

Final Statement. I am extremely disappointed with how this situation has been handled. The most troubling part is not that a mechanical problem existed with my vehicle. Mechanical problems can happen, and I understand that a tire shop is not necessarily performing a complete mechanical inspection every time a vehicle comes in. The troubling part is that after I specifically asked how a completely broken strut could have been missed, I was repeatedly told that the employees were simply "not trained to see or look for that." That answer does not make me feel reassured. It makes me more concerned. If an employee is working directly around a wheel and suspension area and encounters something that is visibly damaged/broken, I believe the customer should at least be made aware of the condition rather than simply having the vehicle returned to them.

I am a customer, not a mechanic. I should not have to know what every suspension component is called or what it does. That is why I rely on professionals when I take my vehicle in for service. I was fortunate that my husband and I discovered the problem before something much worse happened. Pep Boys did what I expected from a professional automotive facility. They listened to the symptoms, investigated the problem, identified the broken strut, addressed the brake issue, and made sure to check the vehicle for additional problems before allowing us to continue driving it. I am asking Discount Tire to demonstrate that it takes this situation just as seriously.

Again, I am not requesting reimbursement. I am requesting an explanation, accountability, and assurance that this incident will be properly investigated and that appropriate steps will be taken to prevent another customer from being placed in a potentially dangerous situation. I also expect a response to the questions outlined in this complaint rather than another repetition that employees are "not trained" to look for the problem. I was told that the President would contact me, and that has not happened. Remember: Discount Tire states: “From our Discount Tire Family to yours, the safety of our customers is always our first consideration.” Based on what occurred with my vehicle, I believe this statement is inconsistent with the actions and/or omissions involved in my service.

If customer safety is truly the company’s “first consideration,” then the condition in which my vehicle was returned to me and the failure to address the safety issue should be taken seriously. I am not challenging the company’s right to state its commitment to customer safety. I am asking that this stated commitment be reconciled with what actually occurred with my vehicle. A safety commitment has meaning only when it is reflected in the care taken during service, the identification of safety-related issues, and the steps taken to protect the customer when such an issue is present. This complaint is about safety. It is about responsibility. And it is about making sure that what happened to my family does not happen to another customer.

Jim..Who told me he would resolve the problem....LOL...Car gone ..Towed...No tire from Discount....And they were told and contacted each and every day....Total nightmare....We were loyal customers...Entire family and company trucks went there....Still no tire or resolution....Costing me hundreds of dollars for a defective tire...Purchased by Discount Tire.... This is NOT OVER!

(The law of probablitity) of that happen is zero, in my opinion. Especially, sense they last touch my tires a few months when them put them on brand new, there was no reports of any issues at that time. I think this was a upsale. They was $90 for the new set of 24 lugs but agreed to sale them to me for $53, which was still more the I priced at others outlets. Very disspointed and not sure I'll be using them in the future. Beware of the upsales they're are start to push.

- Saturday, August 29, 2026: After calling on August 21st and 22nd to confirm a 9:00 AM appointment, the technician failed to show up.

Prior to these incidents, I attempted to resolve this same issue with Chris and Mark (the former manager), both of whom have since transferred to other locations, without success. I have missed work on multiple occasions to attend these appointments, yet the store has failed to honor its commitment to fix the damage. I was previously assured that the repairs would be covered by store funds. Furthermore, an external mechanic recommended by your team confirmed that the vehicle needs to be flashed, a service that your location must perform. The disregard for my time, money, and patience is entirely unacceptable. I expect a prompt response detailing how and when Discount Tire intends to permanently resolve this matter. Respectfully,

I came in on the morning of Wednesday 9/2/26 for an appointment I made Sunday evening for a tire rotation/balance and to have both the front driver-side tire and front passenger-side tire patched. Both tires had a small screw in them, which we believe came from months of ongoing roadwork in the area. My husband removed the screws and plugged the tires Saturday evening. He refilled them with the small amount of air they needed and tested them with the soapy-water method to see if they were leaking. They were not.

Before anyone at Discount Tire even assessed the tires, I was immediately told that I would automatically need new tires because the “gummy sticky” plugs were not DOT-approved. That immediately raised a red flag for me. I already knew they were going to try to tell me I needed new tires, so I was not surprised when that conversation started. The employee couldn’t find the last time I purchased tires in the system. I have documented every time I have come to Discount Tire since 2022, so I told him I would happily pull up my records, which I did. I told him that I purchased four new tires in March of 2025 at 176,525 miles. At that point, he conveniently was able to find that date on my account.

Then there is February of 2026. I came in for a rotation/balance at 185,220 miles and was told that when I came in for my next rotation/balance, I would probably need two new tires. I didn’t question much, I just quietly documented. When I got home within the hour I called Discount Tire because I noticed that the app said my appointment that day was “missed,” even though I had just left there and had gotten my tires rotated and balanced. I was not given a clear explanation, but I was reassured that everything was documented correctly in the system.

Currently at this very moment, when I go into the app, every appointment I have made in the past says “canceled.” Wednesday’s appointment says “missed,” and there is not even one documented on my end for February of 2026, when I was last there. I find that extremely concerning especially because Discount Tire bases the prorated discount of any possible tires you purchase on whether or not you have kept up with the proper balance and rotation of the tires you purchased from them in the past. That’s brings me again to Wednesday 9/2/26 when I came in with a mileage of 190,031 and two plugs that most likely COULD be patched.

I am not a tire expert, and neither is my husband. However, he is very knowledgeable about cars, car parts, and tires. My husband happened to call me while I was at Discount Tire, right in the middle of my conversation with the employee. I put him on the phone with the man at the front. It was a brief conversation, and the man seemed visibly nervous. The conversation ended with them talking about the tread measurements of the tires which always seems to be a tactic frequently used to force a replacement sale on an otherwise perfectly repairable tire.

The tread left on my tires was apparently going to be another reason why I would most likely need new ones. We didn’t even get that far. That is when the phone was handed back to me. With my husband still on the other end, he told me to leave and said we would find another place. According to my husband, after he was told the tread measurements, he said: “She doesn’t need new tires and both you and I know that.”

Now, could I have needed new tires because of the small screws that were removed and plugged? Possibly. But they were not on the sidewall of the tire. The area they were located made the tire perfectly repairable. Could the tires actually need to be replaced for another reason? Possibly. I have no idea. I am not a tire expert. That is exactly why I will be taking my car somewhere else to get a second opinion, and I will update this review once I do. But here is what I find extremely questionable:

I was told I needed new tires based on a plug that was used before anyone even assessed the situation. My car never moved from the parking lot, and the plugs my husband used were not even visibly apparent. I was also already told I would probably need two new tires 11 MONTHS after purchasing four brand-new tires. And at the same time, their app does not show the February 2026 rotation/balance appointment that I know happened. Maybe there is an explanation for all of this. Maybe the tires really do need to be replaced. Maybe there is a completely innocent explanation for the missing appointment. But after more than 10 years of doing business with this location, these repeated situations have caused me to lose trust.

I am not writing this review to claim that I know more about tires than the employees. I don't. I am writing this because I believe customers have every right to question things when the information they are being given does not seem to add up. And when you are being told you need new tires before your tires have even been assessed, after already being told you will probably need two new tires only 11 months after purchasing tires and your service history is apparently not showing up in the app, I think it is reasonable to ask questions. Again, I will get a second opinion and update this review accordingly. Until then, you can form your own opinion.

My suggestion to anyone using Discount Tire: DOCUMENT EVERYTHING YOURSELF. Keep your appointment confirmations. Keep track of your mileage. Write down the date and reason for every visit. Take screenshots. Don't rely solely on what is showing in the app. As a customer, I expect honest, transparent service, not what feels like the maximizing of transaction size is the priority over building authentic customer loyalty which is what has made us lose total trust in Discount Tire. We will be taking our business to competitors who offer a transparent, pressure-free service environment. I hope corporate reviews how these aggressive store-level profit metrics are actively driving away long-term customers.

I had to wait for someone to drive to another location to get more. Then after leaving it for 3 hours, it still has not been touched. When I asked why, it was a smart mouth eye roll of how busy they have been. Tires should have been on the rim Wednesday when I called .... If you say a time to someone.. you need to at least try to make that deadline. Other people coming in off the street are getting in front of us, I don't mind waiting.... but I have waited 2 weeks already and has I not made all the calls to them, I would still be waiting on tires that never came.

I explained to the manager that I specifically ordered these tires because I was told they would be delivered on August 19. If I had known that the delivery would take 3 to 5 business days, I would have chosen a different option or gone somewhere else to have my tires replaced sooner. Unfortunately, I was also very disappointed with the manager's attitude and the way he handled my concerns. His tone was not appropriate, and he was very aggressive and extremely rude. It felt like he did not care about my issue, my experience as a customer, or the business's reputation. Instead of trying to understand the situation or offer a solution, he simply told me that he could not help me and that I could go somewhere else to replace my tires.

I understand that delays can happen, but my main concern is that I was given incorrect information when I placed the order. I made my decision based on the salesperson's promise that the tires would arrive on August 19. I also believe the situation should have been handled in a much more professional and respectful manner. I am very disappointed with both the misinformation regarding the delivery and the poor customer service I received from the store manager. I would appreciate an explanation and an appropriate resolution to this issue. Store address 1470 Irving Park Rd, Hanover Park, IL 60133

I tell them about the front end pop when I turn. When the mechanic looked at the front suspension, he stated he could see that I had a recent alignment done because all 4 bolts were loose. They weren’t torqued to the correct foot-pounds. I had to have a wheel alignment at the dealer, costing me $190.00 for the alignment and $200.00 for the inspection to find the popping. $390.00 spent because Discount Tire couldn’t do their job. I went back to the store I had it done at and showed the manager the video of the mechanic doing the inspection and the cause of the popping. He credited the $89.99 to a card that that’s not mine. My bank doesn’t show a credit. If and when that goes through, I’ll be out $300.00 because of their mistake. Never again.

So I went back once again, and this time I tell them it acts like broken belts in the tires, so they finally replaced the two rear tires, so I went down the road and within two days once again bouncing down the road. So I asked them to make sure the wheels are not bent? They said they are within tolerance; it must be something else with the vehicle, and when I told them the front end was completely rebuilt at the shop and the rear end I replaced myself.

So they finally order a replacement set of wheels. When I go to them to have them switched out, I looked at the rims on their machine and every one went side to side out of the boxes, and the store manager said, "You can't buy a brand new steel wheel out of that is not bent." He wanted to sell a more expensive set of wheels. I opted for a refund. He said it would take 4 weeks to receive the check. I paid them cash. Now my front needs a rebuild not even a year later.

Beware of unskilled companies that claim to be a professional tire company that understands the importance of straight balance rolling wheels and tires. Buyers beware! This was noticeable 5 mph and 50 mph; you had to slow down because it shook so bad. Since I replaced the rims. I no longer have the bouncing, shaking going on now. Time to redo the front end again, no thanks to Discount Tire. Still waiting for my refund check. Randy the vise president for company, I've been waiting for him to call me for 2 days, so far and still counting.

I then proceeded to drive my car for 30 minutes and it didn't go out so I brought it back. They came out and looked at my car and wiggled my passenger side front tire and stated I don't have any sensors. I told them they were all replaced and he said, "Well the passenger side tire doesn't have one" but will look at the tire that they replaced. Then they came back to me and said the tire they replaced doesn't have a sensor could they remove the passenger side tire to see if it had a sensor? (Perception is they were calling me a liar). I said, "Yes go ahead" to prove I wasn't lying.

They then came back and said the passenger side has a sensor and their person that replaced my tire from their store lost it. I asked to speak to that person, and they stated, "He went home for the day but don't worry. We will replace the sensor at no charge." (I have been going back and forth for 3 hours now). I'm now headed home again, and the tire light goes back on. By now it's late so I'm going to bring it back in the morning. In the morning I talk to the manager, and they did what they do and park my car running in front and told me there's nothing wrong with the sensors that it must be my light in my dash to take it to the dealership and if they say the dash is ok, they will replace all the sensors. (Now I have 2 more hours with Discount Tire service people).

Monday, I head to the dealership and I know this will cost me a lot more money than just buying a tire form them. I decided to go to the small shop that I originally bought the tire sensor from and they spent 20 minutes to reboot the sensors and everything is fine now, without going to the dealership and spending hundreds. They charged me 20.00 to correct Discount Tire mistake. This is all true and I hope corporate gets involved. I would like to know how my time (est 8 hours and 20.00) to correct your inept team isn't worth anything to you or the team at this site listed above! You can verify that I was a customer by my above name, car and location. I will be sending this to corporate once I find the link.