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Good service in Northern CO Fort Collins N. College. The associate on the phone was knowledgeable about products, costs and helping me get correct size off tire. Associate at counter helped me understand my options, didn't try to oversell and made me comfortable. Left feeling very satisfied with tires selected, my decision to use Discount Tires and the service.
I called them from TN on the 23rd to order two Michelin Pilots to be put on the front, on the 26th. They told me “we have those!” I said, “I didn’t tell which Michelin tire I need yet.” Once I told them they told me they did NOT have the Pilots. I fell back to the Bridgestone Potenzas, they couldn’t get those by the 26th either. My third choice, the Continental ExtremeContact. They could have in by noon the 26th. Arrangements were made, money was exchanged. We brought the vehicle in on time and came back to pick it up only to discover they installed Continental ProContact, NOT the ExtremeContact I paid them for. The ProContact is $40/tire cheaper tire than the ExtremeContact. Had I not checked I would have been screwed out of $80 worth of tire, and got crappier tires.
We went to have lunch while they fixed it. When we got back the guy we were dealing with was gone. The new guy knew nothing about the situation. Finally got the car back with the right tires this time. On the way home the Tire Pressure Monitoring System (TPMS) light came on. I checked both tires and they set pressure on both on both to 40psi. The correct pressure per the placard in the door jamb is 35psi, which is why the TPMS light came on. I had to adjust pressure to the correct 35psi and reset my TPMS light. I want ask them if they use a torque wrench on the lug nuts and what torque they set them at, but I’m afraid of the answer. The facts speak for themselves.
The store manager at North Beach Street in Fort Worth refused to fix a slow leak caused by a small nail in the center of the tire on my new Dodge Durango that only had 3000 miles because I had gotten another nail at 1000 miles also in the center of the tire but was out of town and had to have a small independent shop repair it. The discount tire manager told me they would not remove the nail and repair the leak because someone else had repaired the first leak. He said I would have to buy a new tire from them. They put the tire back on the rim and back on my car with the nail still in my tire. I took it to another shop and they repaired it perfectly. My family my business and friends have been customers of Discount Tires for over 30 years and bought thousands of dollars of tires but after this no more!!!
I have been a loyal customer for over 10 years but I will say in the last couple years they have lost touch with their customer service quality. I had a flat tire and was driving on my spare which was not safe. They had a couple tires in stock that were low grade quality so I had them order 4 Yokohama tires but were told it would take 3 to 4 days to get them in stock. I had a perfectly fine used tire in my trunk from a few years back when I got new tires (kept it for this reason). They would not put the tire on the rim for me just because it was 10 years old and wanted me to spend more money on a new tire when I had 4 ordered and waiting for them.
This is absurd and ridiculous and to top it off when I asked the employee named Alex where could I go to get this tire on the rim for me he replied back and said to try a Mexican tire shop. I took my keys. Went down the street to F and F Tire. The owner was happy to help me and put my used tire on my car and ordered my tires which came in that same day. Discount Tire is in it for the money now. Their compassion towards people in different financial situations has gone downhill as well as their overall customer service. I'll just take my money and go elsewhere.
Today I went to Discount Tire in Boulder, Colorado to get a nail removed from my tire. Before I signed anything a store worker told me he would have the nail fixed in an 1 hour and 1/2. The same associate later came back - stated that after they removed the nail they noticed that the tire had a plug in it and they could not repair the tire. He also stated that they could not put the tire back on because of it. He also told me that my spare tire was too old for them to put that on my vehicle as well. So my choices were buy a new tire (of course) or tow my vehicle to Denver. I didn’t have the money to pay for a tow or the tire but I had to change the tire because the sales associate forced me into it.
I felt cheated and pressured into buying a tire when it was not needed. This type of service would never happen at Big O Tires!! I since I did not sign anything that stated there was a chance if the tire was removed I may have to purchase another tire it would have been nice if the associate would have gave me a “discount” because of the situation they put me in.
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Poor customer service in Salt Lake City Utah - My mother has been a loyal customer for over 10 years. She recently bought new tires for her car from this company. Today we took her tire in because it got a flat from a nail. It was very crowded I understand that. We waited for over 3 hours just to patch up a tire. That was ridiculous. But the thing that got me was each time the so called assistant manager had a customer he walked each and every one out to their car. But for us, mind you we were the last 3 in the building and after hours and it was pitch dark outside this assistant manager just pointed outside and said, "Your car is ready." Really. When we went outside we had to look for our car because the person that parked it had parked it so far from the building. Come on. I get it the walls are white but what does that have to do with customer service. Discouraged from uncompassionate people.
They broke and replaced a TPMS sensor when installing my new tires without telling me about it. The sensor they used was not compatible with my car and I wasn't getting any pressure readings. I made a total of 5 extra trips to Discount Tire and 2 extra trips to Lexus before getting the ok from the store manager to have Lexus fix it. I had to pay the $800 up front then wait two weeks to get reimbursed. It was such a frustrating ordeal. Most frustrating was the lack of communication. One employee would tell me one thing and next day, another would tell me something different. Least they could have done was reimburse me for the extra gas and time I wasted on those 7 extra trip. I will not be going back and I recommend you avoid as well!
I have been a loyal customer for over 10 years. I was a little disheartened when I read many of the negative reviews. I'm a very honest person & work hard for my money. First, I will agree that the wait time is long with or without an appointment; however, they are very thorough. Next, I never sense any tension between employees. They seem to work well together as a team. Management always jump in and help also. I like that. With any business you will have a problem sooner or later because mistakes will be made. So why such a high review? The professional way they corrected the problem, followed up,and let me know how they valued my business. I don't see myself starting over with another company that I view as not just a business but as friends, trusted individuals, and tire experts because they always educate you on your tires.
Tyler in the Cheyenne Wyoming shop is a fantastic employee. He helped us figure out the proper installment of rims and tires that would work on our 91 Suburban so we would be safe on the road. A 30 minute job took 2 hours trying to figure out which rims were safe on our vehicle. Without him we would of bought the wrong rims. Thanks again Tyler.
I recently called the Springfield IL store to ask them if they had a certain size tire for my husband's car. I only was in need of the two front ones. I was told on the phone they had 2 that fit in my budget and would fit on my car. I was told to come on in. I was a good 27 miles from them and drove all the way up there to be told once I was there that I should just buy all 4 new tires. Was given every excuse why I should buy 4 new ones instead of just the 2 I needed.
Finally after him bugging me so much I finally said, "If you're not going to sell me just the 2 I need then I am going somewhere else." Well let's just say I walked out of there without giving them any of my business. Went further down the road to a Wal-mart center who was glad to put on just 2 tires and received my 300.00 in business. Shame on you Discount Tire for letting your employees chase good business off. Not that a large company like yours care about the little people of the world on fixed incomes.
I went to the Monroe, NC Discount Tire with a problem related to new tires that I had purchase from another company. After explaining my issue to Richard he said they would be glad to look at it. I left for a work out at the local gym and after about 45 minutes I received a text that my car was ready to pick up. When I returned I learned that they had rebalanced all four tires and told me they believed my problem was solved. They did this at no charge and thanked me for coming in. I've only driven a few miles, but, I believe the vibration I had been experiencing for the past couple of weeks is gone. I would gladly recommend them and return the next time I need tires for one of my cars.
Had to have my sister's driver's side tire fixed. The people that work there are extremely friendly and always mindful of everyone who is there and waiting. The service was quick and I'm leaving a big shout out to them for not only fixing my the initial tire, but replacing the second for free due to it being separated. I do not have a warranty for that tire nor did I have the means to purchase the second tire at the moment. My gratitude is through the roof! Thank you Discount Tire!
Very poor service. Extremely long wait times. Appointments are meaningless, you will be told to get in line and wait your turn. How is that an appointment?? They should refund the service portion of the purchase contract.
Many of the experiences have been negative. One example is my son bought tires there and got hazard protection. Had a flat tire. Took it there and they said he had to replace - could not fix - until the manager found out he had hazard protection and suddenly they could fix it. I personally took two flat tires there and they said they could not be fixed, but took to two different competitors and both repaired with no questions.
Took my car to this racket called "Discount Tire". What a joke this place is - but it isn't funny at all. They wanted $568 to repair the rear brakes only. I told them they were crazy. I went to Midas and had the job done for $160. I would strongly recommend avoiding Discount Tire at all cost!
I have had many bad experiences with Discount Tire. From employees being just plain rude, having family members who worked for the company itself being treated terribly, and always having a long estimated wait time that ended up being much longer than first stated. I decided to give them one more chance and went to a Discount Tire for all brand new tires. When I first dropped my car off I was quoted an estimated wait time of about 2 hours. So naturally I waited for 2 and a half hours to go back up to the store. When I had arrived one of the front employees told me that they had a couple issues that backed them up, but that my car was going to be the next one in.
He stated that the wait should only be about 30 more minutes. 3 hours later I walked up to the front again to ask what the deal was, and the employee this time just looked at me and asked if I had been waiting there the entire time because my car had been ready for over 2 hours. I would had hoped that after choosing to pay $1000 to this company I would have received better service than this. Not be told it will be around 2 hours, and 5 hours later I'm being told my car has been ready while I've been sitting IN STORE for 3 hours with my phone in hand and received no phone calls. The head crew member did apologized but said there was nothing he could do for me. Never again will I use discount tire. I shouldn't have to be apologized to every time I try to use a company that states they practice, "All around good service."
I searched for tires for my car at the local used tire shop, Walmart & Sears Auto Center before stopping at Discount Tire 11110 E 41st St, Tulsa, OK 74146. THEY LIVE UP TO THEIR TAGLINE OF “America’s Neighborhood Tire Store”! The tires, with the stems and balance and mount, were the least expensive of any of the places I checked – WHAT I DID NOT EXPECT is a business that cared about my safety and actually worked with me to do something about it!!! All the other places told me the same thing that Discount Tire told me, but Discount Tire stepped up and suggested a solution that I could afford! I have NEVER done business with a company and/or people like this! The products are great and the people are caring!
I bought 4 new tires at the Discount Tire in Collierville. I went into another location store and came out and had a flat. Of course the store was closed by that time. I should have known better to buy from a discounter.
I would like to preface this email by saying that I have purchased approximately 10 sets of tires from this particular store over the years however over the past couple of years have become very dissatisfied with the service I have received. I am very pleased with the selection that Discount Tire provides and have always found exactly what I am looking for. It appears to me that the problems that I have encountered have been with the staff including the store manager. About a year and a half ago I called and spoke with the store manager, Mark, and inquired about purchasing 2 trailer tires for a boat trailer. He informed me that he would order them and that it would take 3-5 business days for them to arrive but that he would call me when they had arrived.
Seven business days later I called the store to inquire about the tires as I had not heard from the store. I was greeted by Mark on the phone who advised that the tires were showing as arrived on the computer. He told me that he would walk to the back and put his hands on them and then call me back in 15 minutes. Mark never called back so I decided to order my tires from Discounttiredirect.com and have them shipped to my residence. I did so and they arrived 4-5 days later and I took them up to the Discount Tire store to have them installed on the trailer rims. Mark was not there when I dropped them off however did assist me when I picked them up. He checked me out and then ask why I didn’t purchase the tires from his store. I told him the story and he did apologize but ask me to give them another shot.
In November of last year I purchased a set of tires for a new car once again using Discounttiredirect.com and had them installed once again at the Mooresville location. Mark recognized me and once again ask me to reconsider purchasing tires from his location and keeping the money within the community. I assured him that on my next purchase I would go through his store and give them another shot. On 09/28/2018 I had set an appointment for tire installation after I did indeed purchase tires from the Mooresville store. My father took my car in to have the tires installed as I was involved with a family medical emergency. My only instructions to my father were not to purchase the tire certificates. Tires were installed and my father called me on his way home advising that everything had been taken care of.
I asked him specifically about the certificates to which replied that no one had even mentioned them to him. I returned home from the hospital on 09/29/2018 and looked over the receipt that evening only to find that I had been charged for 4 tire certificates. At this point I was very agitated with Discount Tire however did have a day to calm down as they were closed on Sunday. I returned to the store on Monday, Oct 1rst and spoke with Mark once again. I advised him that the tire certificates were never mentioned, just added to my sale. He advised that it was clearly an oversight because there were three people assisting my father in the installation and it was just an error on their part.
I could understand it being a simple error if this particular store had not done this to me in the past. On that occasion I did catch it before I left the store and had it removed immediately. Very shady used car salesman tactics used with these certificates which lead me to believe that there must be some type of incentive given to the salesperson who sells the most certificates.
I do not intend to purchase any tires from this particular store in the future as I am beginning to question their integrity. I do believe in the Discount Tire chain and will probably continue my purchases thru the Discounttiredirect.com website. I would hope that this email would initiate some concerns from your company and even some policy changes, especially when dealing with the tire certificates. Thank you.
I would like to do what their ad states and that is throw my tires through the window! Bought new tires, the sales guy lied tried to upsell me, then they put them on but didn't balance them. I had to drive on a business trip from Denton to Austin at 60 mph when the speed limit is 75, stopped and got them balanced on my way home. 30 minutes later pressure in front is below 20, circle back rude behavior by all was told it was a valve issue. Next day first time I get in the car the pressure in another one is now down to 14! Drove to another store 10 miles out of town after I called to say I was coming and that I had to get to an appointment in 45 minutes, got there and was told there is a 45-minute wait! I'm so over this company, they have untrained people, obviously NO customer service experience, just want to sell, rush in the bays, don't think they know what they're doing! It's a joke, back to support locals for me!
Left a fleet vehicle to have a simple screw taken out and repaired. Was told it would take an hour. I told rep I would wait and go get a cup of coffee and be back. Upon my return and after an hour and fifteen minutes I asked about the status and with a confused look and not seeming to be sure stated I was at top of the list. I told the individual just to return my keys as I couldn't wait any longer and by this time had wasted an hour and a half. He just returned my keys with complete disregard for the inconvenience with no apology or reason. Apparently, DT has so much business they don't care to take care of each and every customer. As I stated this was a fleet vehicle and they just lost more than one vehicle. I would not recommend this location and/or DT to anyone.
I have used D.T. for years, since my first car. There have been a few times where the service was as expected, but the rest of the time I have had my time wasted and was lied to by the staff I was dealing with. One guy at Slaughter location in ATX told me after telling him I was going to take my car to get fixed 1st before purchasing the tires, he said the mechanic's wont work on my car til I get safe tires and that was a lie. Same guy different time I came in for a tire rotation and a leak in the tire that I had an appointment for, I was waiting for over an hour when I got my car and looked at it, the tires weren't rotated so they didn't even service it at all and I will never get that time back that I waited for nothing.
Also at this location I have gotten disrespected to on the phone by the same guy. Last tires I bought the service tech took the valve caps that was a gift from a friend. Today I was told that my warranty didn't apply to the tire because it was over 3000 miles since the last tire rotation, which isn't true. He was trying to get me to buy new tires. I am looking for a different place to go right now, not using Discount Tire again.
I took my pick-up truck in for repair of a flat tire in the driver's side front. The young man who worked on my tire overtightened my lug nuts and broke one of them off. I told him I was leaving for a trip and he said my tire should be ok for a while. On my trip, my tire flew off and ruined my rotor and damaged my fender. Now wheel was damaged as is fell off. Towed, an extra night on the road, wheel replacement, all cost me over 800 dollars. My lawyer said I couldn't prove anything and so I have to live with this all because my lug nuts were over tight. The repair shop said that they could tell that my lug nuts were damaged by over-tightening.
I'll never go back. The young man who worked on my tire in the first place obviously didn't know how to control the impact wrench and put my tire on way too tight. My fender will stay bent and dented because I can't afford to pay more to fix my fender. A call to Discount Tire in Lawrence, Kansas resulted in a salesperson telling me that it was probably my fault for not double checking their work. Very frustrating.
I had an appointment for today at 12:30, they didn't take my car into the garage until after one. And that was after I asked why my car was still in the parking lot. You would think I would be out within an hour total. But it was nearly two by the time they got done. What's the point in making an appointment if they're not going to be on time. We've done business with them for years. This is the first bad experience with them.
We have been using the Discount Tire located in Mesquite TX for over 15 years. This store has the best service and friendliness I ever encountered. I showed up at the store an hour after closing with a bubble on my tire and they never hesitated on taking me in. I Love this store. The staff went above and beyond their duties and did it with a smile. I will never go anywhere else. Thank you Discount Tire Mesquite TX on Galloway.
Went in to buy 4 new tires... First I was told it would be done at 2:00 PM... Car was still where I parked it at 1:55. Then 15 mins later some guy told me I had overtightened the lug nuts... About 2:30 the car is ready except surprise they broke the lug nut and did not tell me about it till they did and give me a voucher to have it fixed and another shop. OK so we go to other shop to have the lug nut repaired and I was told it was too busy and come back money around noonish... So I did. Now it noon turns into 1:30 to 1:45. This is wasting two days work for something that should have not took 1 hour at most. If they would have told me they were going to break the nut getting it off the rim I would have told them no and came back another day that was better for me. After all this I will never ever buy another tire from Discount Tire.
I purchased 4 new tires on February 5, 2018... a mere 5 months ago. My tread is now at the legal for safety with only 23,909 miles on the tire! I went to the same dealer location that put the tires on to receive terms of the certificate or warranty They did not want to honor either warranty for replacement without me needing to pay an additional 400.00. I spoke with Joey from the Livingston, Texas location. I am wanting to return my tires since obviously this is either a defective tire or one of below average quality. This will not stop here and I would appreciate a fair resolution without additional hassle.
I will never use Discount Tire again and I recommend nobody does. I bought brand new tires from them. Got a hole in one of them. Went to get the hole fixed. Waited 2 hours. After leaving got home. Holes not fixed. I called corporate. They told me to go back and get the hole fix. I go back. Manager comes out. Accuses me of grinding my tires for the warranty. I didn't think the tires are still under warranty. He said they should have just gave me a new tire anyways.
I don't know why they put me through all that hassle. I swore at that time I would not use Discount again. This was approximately 2 years ago. I had one of the tires I purchased from them get a bulge in it so I had my wife go to take care of it under warranty. They try to talk my wife into buying two brand new tires. Said my spare is bad and then yesterday my son went to go get a slow leak fixed. Went to Discount. They try to tell him, "You needed three brand new tires," I agree one of the tires was getting bald but the other two are in fine shape. I will not ever go to Discount. I will not send any of my family members. Horrible company and dishonest.
Issue: My back rear rims were ruined by Discount Tire. Background and story: We have been a customer for many years. We have purchased tires in the past for a total of 4 vehicles, including 2 sets of high dollar rims within the past 12 years. We have spent thousands of dollars if you add up the total costs. We were loyal customers to Discount Tire due to their excellent service and competitive pricing. Our local store in Alcoa, TN is all we use and always urge friends and family to use them.
I sent my car into Discount Tire on a Saturday to repair nails in both left and right rear of my tires. We arrived at 4:30pm to get them repaired (unfortunately with my work schedule, this is the only time and day available for me and have been accommodated with this schedule in the past). Knowing the store closed in 30 minutes, I was reassured they would have it done before they left for the day. I decided to walk across the street to have dinner and advised the associate there was no rush and he could leave the spare key in the car and would pick my car up when my dinner was over. When I picked up my car at approximately 6pm, we noticed several dents, scratches and black chipping all around both rims on both the back tires that were repaired. Since they were already closed and also closed on Sunday, we couldn't address the issue until Monday morning.
My husband brought the vehicle back for the associate to look at before going to work on Monday. The associate kept suggesting that the wheels had been curbed. Despite the fact my husband has been a ASE certified mechanic for almost 20 years, including a mechanic for the US Army, he knows what it looks like when a rim or rims has hit a curb. The tires would show damage as well if this was the case. Also, even if I did hit a curb on both sides of the tires, the tires protrude out too far to touch the rim. Both wheels have identical damage and scoring which would be impossible to do at all, let alone in a day. And there is no damage to the tires.
We asked the associate to replace the rims since they are now damaged and dented and he insisted us against filing a claim and offered us to have it buffed and repainted instead. When we refused and insisted on replacing the rims of the same type, he warned us that the claims department liked to get attorneys involved. He also told me this could take several weeks to settle.
Fact: I have rounded edged rims and it is obvious that when the technician removed the tire from the rim, he did not use the proper equipment for a rounded edge rim. This resulted in damage to my two back rims. We have taken pictures of the damaged rims when we got home on Saturday as well as pictures of the undamaged and unmarked tires. I contacted the corporate office in Arizona to get quicker response and they told us to email them a quote for two replacement rims. We didn't hear a word for 3 weeks and every time we tried to call or email, the claims person was out or unavailable.
Finally, today after numerous calls and emails, we got a response and they claim they will only reimburse us for one rim and claim it was because it was our fault that we curbed them. What my theory is or just one theory, they didn't realize the cost to replace the rims and blame me for it. What I don't understand is, if they are going to blame me for the damage, why offer to pay for only one rim.
Well once again, here's my theory: Like I stated earlier, they didn't realize the cost of stock rims on a 12 year old BMW. Now, we got to figure out how to come up with the other $397.00 for the other rim. I am not looking for any type of extra monetary amounts. I just want Discount Tire to admit and replace the two rims they damaged. I take pride in all I have and to some it may seem meniscal but, I do not have very many nice things in my life but what I do have, I take pride in and take care of. I will never use Discount Tire again nor will I recommend it to anyone else.
I have never dealt with a company so ridiculous! First we order rims online, only to be told they are no longer available. We order different ones. No one calls us back. They finally get the second order but they're not the right ones, and again, no one called. I had to keep calling and sitting on hold for extensive periods of time. We, finally got our rims, after a month of this bs and we are supposed to be getting a rebate. Of course, that hasn't come either, though their page shows it was mailed out on 6-30, today is 7-10. I will NEVER do business with this place again and I would NEVER recommend anyone else does!
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