Discount Tire

He then took the keys and within 5 minutes, another attendant came out and told me that they were unable to rotate my tires because they were over 10 years old. He said that it was a liability issue for him and for me and that they could not safely rotate the tires. He then gave an explanation of how horrible the tires were. I then went to speak to the attendant who first told me that the tires had minimal wear but he then said that the tires simply could not be rotated because they were over 10 years old. When I told him that I had purchased them within 10 years he said that it was 10 years since the date of manufacture not the date of my purchase. I then left Discount Tires and took the car to Victory Lane where they promptly and safely rotated my tires for $20.00. Prior to this I had been a loyal customer for 25 years. I do not know if the management has changed but the current staff is rude and very pushy to get a sale. I have no intention of returning there.

I took my wife's truck to 4 Discount Tires in Houston area, finally getting fed up of hearing bs crap that they talked about, I took my wife's truck to the dealership. Dealership stated that you pretty much got screwed with the set you bought, not to mention it threw the alignment out on the truck so had to pay to get it realigned. Honestly, I am so done with them, I will never ever go back. I will buy another set from TIRE RACK, get it installed by the local shop I know, which will do a far better job than these so-called Professional Thugs at Discount Tires.

I am not sure why this company is ranting & raging about?? Their services suck, crew is nowhere near educated on the products they sell & they don't care to help consumers. After me repeatedly asking them to make things right, they wanted to charge me $800 to buy another set of crappy tries from them again...LOL This company is a joke. Please, I encourage consumers to invest their monies elsewhere, local shops if you trust them are great!! I know my fault, I should have gone there to begin with.

This is the last straw. I hope nothing happens to me until I can get 2 new tires on the front of my car. I asked for the corporate office to listen to my complaints and they just had some manager call my house while I was at work (sounds like they were avoiding me) talk to my man and asked him what kind of car do I drive... Everybody know as soon as you walk in and ask for help they go look at your car and put all the info in the computer... that was not very smart. I have a 50,000 mile warranty on the tires. I have been charged for balance and rotation and now I cannot get any of this done. So they should buy me 2 new tires. I am out approx. $400.00+.

He didn't make it down the road five minutes, he didn't get over the speed of 35 mph before the car started swerving uncontrollably. Of course it was rush hour and luckily he didn't get into an accident. He turned the car around and drove back to Discount. He told them they messed something up and two managers came out to inspect the car. Come to find out they jacked up my car in the wrong spot. I haven't seen it since it happened but from a guess I think they bent the stability bars or even the tie rod. The steering wheel doesn't even sit right and my rear driver side tire is sticking out about two inches and is severely out of place. Now I really can't figure out how they could have missed that. Or ** who knows maybe they lied. From reading other people reviews, it sounds like they do nothing but scam people.

Back to the story, So my boyfriend is furious and ready to hurt someone after he looks at the damage and the manager said they would fix it. They were going to take the car to a Lentz Repair center tomorrow. I'm very outraged, for one that car is our only vehicle, so my boyfriend didn't have a way home. He waited around for about an hour until he finally got a hold of his brother. Rob and I know our way around cars. I've been working on cars for a while. And am actually in school for that. So what really bothers me is why in the hell would you hire someone to service vehicles if they don't know what the hell they're doing. They don't even know how to jack up a damn car!!! I'm a girl and I know how to do it!

We originally thought of just buying the tires and doing it ourselves but just opted to do the quick and easy route or so we thought. Who knew it would bite us in the **. Well, the reason I'm even on this is because I'm looking for some advice. I've never had anything like this before. Now they said they would pay to get it fixed but I'm worried it won't be done right and that I'm being scammed. After reading other people's stories, I'm freaking out because my dumb ** left the title in the car's glove box! God I could kick myself in the ** for that one. I've talked to some people and they seem to think I should sue. That was my first thought but if they fix everything right, would it still be a case?? I know for one thing if I don't get my car back tomorrow, they are gonna have to pay for a rental. Otherwise we have no way to work. Please give me some advice. I'm in desperate need!!!

I will no longer take my cars to the 12190 Hwy 92, Woodstock, GA 30188 store and instead find another Discount Tire store in the area. I only hope that this lousy service is not common to all Discount Tire stores. I will never buy another set of tires from these folks and I would strongly suggest that others avoid this tire company.

He then shouted to the guys in the repair shop to repair the TPMS. He personally got into my vehicle to move it back into the bay. At which point, he floored it and spun the back tires in front of my husband and myself. While it was being repaired, he came in to speak to us. At this point in time, we were done dealing with this his rude behavior so I turned to look at my husband and the manager told me not to do that. My husband was furious for him speaking to me like that. I have never been treated in such a hostile and aggressive manner by any customer service representative. WE WILL NEVER RETURN!!!

I told him to release my car if they weren't going to install the tires on my car and he refused telling me that it was unsafe to drive my car "like that". The rims are recently polished and they shine like mirrors and this guy had the guts to tell me that because of the oxide stains on my rims' lug seats, my car was unsafe to drive. I told him that I knew there was nothing wrong with the wheels and I was not going to get new wheels from them... After I told him this, he knew I was firm with my decision and tried to make me lose my temper telling me that the only way that car was going out of that bay was towed. I noticed he was thinking on call a tow truck so I did that myself... And stopped his abuse like this.

Then he asked me how much I was going to be charged for getting the car towed away. I told him not to worry about it. And this piece of work had the guts to tell me that with that money, I could have gotten the new wheels. How about that?! 35 mins later, when the tow truck showed up, my car was still with the wheels off. It took them another 15 mins and 3 more requests to have my wheels mounted back. When I was watching my friend setting up my car to be towed, I noticed that a car next to mine had brand new wheels installed, and a poor fast food restaurant worker, judging by her uniform, was getting her car back. She was making a phone call with a sad face...and I thought nobody getting new wheels has that sad look on their faces... unless they were unable to defend themselves against this vultures... chanting the same story to them. Thank god I know about cars and have friends, so nobody will take advantage of me on this field. Who knows how many people get scammed like this every day? Very unethical ways of operating a business. My advice... Go somewhere else, a place with more honesty.

He told me that the company does not allow them to do that. I stood there not knowing what to do and he said to me: "Let me go in the back to see if there's anything I can do for you." When he came back he told me that he's going to replace my tire with a new one for free since I didn't have money to pay for it. Ten minutes later, my car had a new tire and I drove it back home with no problem. You may not likely get a new tire for free but I would recommend this Discount Tire location for any repair you need for your tires. I know I will go back.

Motorhomes need equal air pressure on all the tires to balance the load. Of my eight tires, the pressure varied 10 psi and never up to the required 80 psi. After install, the hubcaps were installed so all the tire valves were covered up and unable to add air. This happened because of improper lug nut install. I paid to have the valve stems to be replaced, which was not done. Also, my valve stem holders were not re-installed. I called back to complain about the missing parts and unacceptable service, and I was told once a customer leaves the property, the company has no further commitment to correct or replace parts or service. I bit the bullet, remedied my problems at my cost and moved on.

The razor was placed so the tire would need replacement as they normally say they can't repair an inch away from the sidewall so since they saw my anger and I was on to them, they made up the screw leak to repair to remain consistent with their repair standards. Previous to this, due to the shark frenzy sales and dishonesty and tires that last 7000 miles (Flakens), I will stay away and try Peerless.

If you go for a free flat repair, you will probably be strong armed into new tires. Last time, I went for leak repair, I said upfront, "I am not buying a tire today and I drove here on this and I will drive away on this tire so if you can't repair it, don't touch it." They always do the shtick where 3 guys come and look at the tire and seem very concerned at how dangerous it is until the one I gave my warning came and dispersed them and my tire is fixed. Normally, you get the "unrepairable and we can't put it back on because it is dangerous." I would love to see them busted. I went back angry and said this.

So here I said, "But isn't that dangerous? It has 5 studs not 4! Cars have a certain part on it for reason!" So here's what they said: "Sir, it's completely harmless! No harm would ever happen because of just a missing stud; the other 4 are holding the tires just as securely as it had 5." So there I left like a happy customer ... until!!! Last week, my wife was driving, going 35 - 40 mph and she said she heard something pop while she was driving and it kind of sounded like in those movies when a sub is submerged under war and the bolts or lug nuts are just flying off. And suddenly it happened!!! My wheels broke off ....

Here's what you people may be thinking - that guy and his wife were probably driving like maniacs - but no people! When I towed it to a couple of "real mechanic shops", all the mechanics said one thing! What happened to the studs on both front tires?" meaning the studs that Discount Tire said were superb okay to drive, that my life wouldn't be on the line. How they can tell from the ones that are already broken? The ones Discount Tires broke are all now rusted settling along getting beat up. But the the new ones that broke, in the middle, it was still clean steel.

But back to it, the mechanics said it was only eventually a matter of time because of the rain, salt, snow, potholes the city refuses to fill up and all that, etc. They said my car had 5 studs for a reason, not 4! It's like cutting off your leg. Can you walk the same ever again? No! - And with the wheel breaking off, the car fell so hard the wheel bearing, alignment, ball joints and all that stuff underneath were completely broken. To tell you the truth, I just want my car paid for. I don't want any money, but they ignored me for 2 weeks when I left voice mails over and over for the lady they assigned this claim to. And you know what?! I took it as professionally as I could until today! She said, "Run along; get a lawyer! We have all the money in the world!!"

After 15 minutes and never returning, I went inside and found him waiting on other customers. Then when he saw me said, "I'm going to have to order you a lug nut. Can you come back tomorrow to pick it up?" I said no because I had to leave early. Then he asked if I could come back in an hour. Ultimately, I had to drive to a local dealership parts dept. to pick one up. So basically, the tech lost or damaged my original lug and no one informed me. He replaced it with the wrong size (which could have stranded me if I had a blowout). Though I was a repeat customer, I was treated with apathetic customer service. I will not be purchasing tires from them again. I'll just use their prices as a match somewhere else. It's dangerous enough when driving so I no longer trust Discount Tire to provide adequate technical or customer service.

Come on! Many people put larger tires on their trucks, especially four-wheel-drive trucks. He inquired about the tires on his truck (which came with the truck). It was the same thing; they will not sell tires for any vehicle unless they are the size that came from the factory. Now, different size tires come on the same make and models from the factory. What has happened to Discount? We have been customers for nearly 15 years. They lost our business today. The guy said it was a government law - a lie to boot!

I have used Discount for 18 years on all my cars. If I wanted a rotation, there would be no problem. I agree as with any decision there are advantages to both sides of the debate. Reviewing the facts, I decide which advantages are most important to me. I will not recommend them to anyone. They have lost a lifetime customer. Their competitor was more than willing to provide the services I requested. Vote with your dollars.

In fact, one of the tire techs overheard and offered to give me his instead. I called Subaru after I was kicked out of Discount Tire for calling out Lucas on his very transparent attempt at strong arming his way into a sale. Subaru, predictably, told me they had no such policy. I fully intend to follow up with Subaru as to the malicious misrepresentation of their policies by an unaffiliated third party for their own financial gain.

At 6:00 manager Tony called me and said they don't deliver cars to homes (news to me!) and actually ARGUED with me for nearly 3 minutes, not letting me talk or explain what his staff had told me. I finally gave up and reluctantly walked back to get the car. Took me nearly 30 minutes to walk back, cutting through a large dirt commercial lot to save a few steps. There was no one in the office to greet me, although there were still customers around, but no sign of Tony. I found my keys on the counter, unattended, took them and left. I saw Joe in the parking lot and told him what Tony had said, and Joe said he would have been happy to give me a ride, and to talk to him next time. There will be NO next time. As a customer for nearly 3 decades, I will never buy another tire from your stores again.

The final letter coming from the corporate office by the Department Manager of Claims, on behalf of Mr. Thomas Englert, the CEO of Discount Tire, stated: “In reviewing all information available, we find that the scratched areas do not resemble anything that could have occurred during service. We studied the photos closely and do not find, based on our experience, that the scratches match up with any tool the crew might use. Therefore, we do not find any responsibility on the part of Discount Tire. Discount Tire is not in a position to make any payment in this matter.”

We speculate the young technician was wearing a bracelet of some kind that young people wear today. Unfortunately, we were not looking over his shoulder when he was making the repair. Many of the scratches were in the location adjacent to where the torque wrench was used to tighten down the lug nuts. The others were around the wheel well. There were no other scratches or chips found anywhere else on the car. A local body shop estimated the damage at around $2,000. We will not use Discount Tire again in the future.

I took back my truck to Discount Tire and the guy pulled back driver rim and tire to check it out. He dipped the rim and tire in water and it has a crack on inner side of rim. He apologized to me then looked at the same tech that pried on the rim and tire and told me he will replace my rim from a place I believe called Four Wheel Connections on store credit. I told him that's fine because it wasn't leaking before I got the new tires. He said he would order it the next morning. That was on 2-20-13. He told me to come back the next day, 2-21-13.

I went back and another guy was working. I told him the guy Arron told me he was going to order me a rim to come back. He looked in the back and checked to see if it might have been ordered. It wasn't ordered so he told me they can replace it but it would be Monday before I get the rim so I would be driving another 4 days on a cracked rim. I'm already paying to keep air in my tire so I told him I wasn't giving him a deposit for a rim that they cracked. He looked at another sales guy, looked back at me, and said, "Well, the rim got cracked by changing the old tires to new tires." I laughed and I've talked to several people who sold my rims and tires that that was very unlikely what happened so I called corporate and left a message of what happened. So now, I'm stuck with new tires and a cracked rim that I have to drive around constantly paying for air at gas stations to keep it aired up. I will definitely not be recommending Discount Tires to anyone. I'm very upset and angry with them. This is my first and last experience with them. I heard from a lady that works next door to my wife that they broke two lugs on her tires off and not tell her about it. It's messed up.

A few days later, I had another side wall bubble and this time, Discount put a matching old one on the front and put the new tire in my trunk, after arguing with me insisting that I buy additional tires. When I got my car back, it drove horribly so the next day I checked the tire pressure: two tires were 28 lbs., one was 32 lbs. and one was 44! So much for worrying about my transmission. I guess blowing up my tire was an idea for getting me to buy the rest of the new tires right away.

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The bizarre thing was that the manager himself, Braden **, admitted to the tech's fault. Then to add insult to injury, one of the arrogant techs stripped one of the aluminium lug nuts, not threading it on first before using the impact wrench. But I chased the threads backwards on the studs and opened the threads, and repaired it right in their own shop. This tech had Lady Luck on his side that day.

A claim was filed through the assistant manager and an insurance adjuster took pictures of my car for the claim which did no good as Discount Tire corporate office called me and told me that $500.00 was all the damage done to the car according to the adjuster’s estimate, and that they would send me a check for the amount. I refused the check and consulted with my attorney. Discount Tire corporate office never mentioned that I needed three estimates from body shops nor did they mention three more estimates to repair the damaged oil line. These people are incompetent, as admitted by the very manager of the business, and are thieves to boot when it comes to claims. My attorney says I have a case, but litigation procedures take a while. These people are very foolish and if the oil line was ruptured, they would have had to replace the engine which would be around $1800.00 for that particular car, as there were only a certain number of them made, making it a rare classic.

People, please investigate a place of business before you become a victim of circumstances which are out of your hands, because undoing damage to your car is impossible and the scars left to it and your confidence are indelible. Investigate thoroughly before you trust anyone, as people nowadays are becoming more and more careless and simply don't give a hoot about your well-being. Please don't go to Discount Tire as these people simply do not care.

After reading complaints on here about how Discount Tire techs, lost parts, etc., I opened up my trunk to make sure they returned my wheel nut lock and surprise, surprise. Guess what I found? Yup, the new tire was not installed. They just threw it in my trunk and never bothered to tell me about that. The tire they were supposed to replace was the same tire the guy told me was starting to break apart. All I can think of is I had not checked and assumed that they installed it. I could have been driving around on a bad tire for ages. The icing on the cake has to be the fact that on my receipt says "installation $16.00." Yup, they charged me for an install they did not perform.

Long story short, I went to a different Discount Tire, the one off of Warner in Tempe and the guy there was a little shocked when I told him the other guys had not installed the tire. They did everything they were supposed to at this store (or so I assumed), but the whole experience left a very sour taste with me. I don't see myself purchasing from any Discount Tire again. I don't feel you can trust them.

As a matter of fact, my back 2 tires that I bought earlier this year appear to have much more tread than this brand new one! They close at 6 pm and they were finished with my car at 6:30 pm so I didn't want to keep them as the guy told me they don't get paid overtime and I wanted to get a second opinion. As soon as I left, I asked a couple of guys to see if they could figure out which was the new tire and they thought the same as me, that is was used. The 6 mo.-old back tires have more tread. Something else that was interesting as I was reading the receipt trying to make sense of my purchase, it states "since you have purchased fewer than four tires (or wheels), we will mount the new tires on the rear of your vehicle for best safety and handling." Yeah, that didn't happen. The guy told me for "liability" they couldn't rotate the tires even though they were the ones that installed the back tires, brand new (face palm). So, I'm off to a different Discount Tire in the morning as soon as they open. Hopefully, all goes well. If not, you can guess I will be back on this website.

Now the only repair, replace, service company ever to remove replace anything as far as tires goes is Discount tires, which makes me believe that they lost or, for some reason, did not reinstall this one lug nut, and the repair shop wanted $120.00 to replace the stud and missing lug nut. This to me is **, why don't these people admit their mistakes and do the right thing. I’m a car nut, I wash my cars weekly myself, I polish the rims at the same time and this lug nut was not missing before the tires were rotated. I know this sounds ridiculous but these guys need to step up and make the repair as they caused it. They’re the only ones that have ever removed the wheels on my car!

Obviously, ** was wrong. First, the computer worked perfectly (we later refilled the air). Secondly, the tech should easily have noticed when he flattened the tires. What they have done to the tires was that they either did a very lousy job or purposely indented to put tires in dangerous condition. In consequence, I think this would have put my car, my life, and my family’s lives in danger if I haven't discovered the low air tires they did on them. Shame on you, Discount Tire store at 17326 Spring Cypress Road, Cypress, TX 77429.

My concern is hitting road hazards with worn front tires and it has happened to me a couple of times and when there was damage, it was to my lightly loaded half worn rear tires causing no loss of life or limb. I could not say that as easily if the worn tires were on the front. What I think is behind this from other posts here is putting the new on the rear sets up the first rotation as "can't do that" so you need new front tires since they are more worn than the rear. It's all about the money. No more dealing with Discount Tire.

However, when I asked the employee about this, he said, "We do not do that anymore," and I was told I needed to replace the tires or have the car towed! I live 6 blocks from the store! It is also not my only car. I could have just driven the car home and parked it until tires could be replaced. At any rate, the employee then told me he had two used tires and he would only charge me $40 for the both-mounted and balanced, the whole deal for $40. They were in fact good tires so no argument there. However, they were a completely different size than what I had on the car to begin with and it could be seen very clearly.

I was aware of the pot hole I had hit about a day before. When Discount showed me the rims had been bent, I immediately called my insurance company. I replaced the two tires and within a week had to replace the other two tires because of the size change. My insurance company called Discount Tire to verify whether or not the rims had been compromised and if they were safe. The employee at Discount told my insurance company everything was fine and they had put two replacement tires on them. If I had thought about it, I would have kept my two old tires but they were thrown out apparently when I asked for them the following day. How funny, right?

I know that someone has to actually come and pick them up. Approximately three days after my tires were replaced, I noticed the back tire was low again. I returned to Discount only to be told that my rim was bent and it was leaking from my rim. They even had the gusto to tell me maybe I had hit another pot hole since my last visit. It had been three weeks, yes, but I had hardly driven the car and parked it after being told the rim was compromised. I want them to know I am a pregnant single mother and I was driving around with two kids in my car on what my insurance company found to be two compromised rims.

I want Discount Tire to know I am looking for an attorney and I will be making an example out of them due to the lack of employee responsibility to their customers. Through this whole ordeal I have been in close touch with my insurance company and have a wonderful history with them spanning several years. All for a $40 tire sale. I was trapped in the store made to buy tires I did not have money for and then they were mounted on compromised rims and I was let to drive off their lot with them!

It took Discount Tire 2 weeks and 3 trips to get the right tire. In addition to buying tires, if you are not vigilant, this particular Discount Tire Store likes to add on extras when putting on tires. Warranties, fees, sealers, it doesn't matter what. This is especially true if you are a woman going in there by yourself. I will not shop at this particular franchise until there is a new management and I will file every known complaint form that is available. This is unacceptable business practices.

Also, the last time I was in for rotate and balance, the store manager is showing and telling me that the 65,000 mile warranty Michelin are showing signs of splitting between the sidewall and tread (not declared an immediate hazard by the manager at the moment) but I should seriously consider replacement in the very near future. The tires have less than 30,000 miles at the time of this writing. This was the second set of tires I purchased for our two vehicles. I also have a credit card with Discount Tire but I don't think I'll be using it ever again.

I called Discount Tire on November 10, 2011 at 7:00 PM on their toll free number and spoke to a rep named Lynn. His response was that it must have hit a speed bump or maybe the installer damaged it. I basically was told to **. They don't honor any tires unless you buy their extended warranty for the premium add-on price. His rationale for denying any responsibility was that he has been in the business for twenty-five years and can diagnose tires without even looking at them. Then, to make matters more upsetting for me, I was to go Sears and if it is a manufacturing defect, they will replace it. It seems like a shady business practice.

Then they charged me for a lifetime spin balancing. Come on, really? Why would I have all of that done just to get one tire replaced? For one tire replacement, it cost me a total of 203.03 so I was overcharged with 76.99. The situation with my parents' jeep, discount tire ended up sending them a refund check for 400.00. If you need the proof we will be more than happy to provide that for you.

He told me that he couldn't do it. I told him I never heard of his technique of rotating tires and that I have a front wheel drive. He was unmoved and went on to say that the back tires should be the best. I realized economic times are bad for all of us, but trying to "make" me buy new tires based on false information is shameful. I will be looking for new tire company.

They sent 2 other people to talk to me about this issue, and finally the manager came out and said they would comply with my request, but that the industry was going to be following a 2/32 in rule, and if the front tires had more wear between them and the rear tires nobody will rotate the tires! So obviously the tire industry has realized that they can sell more tires by not rotating them! I can do this myself, or have my mechanic do it. This isn't brain surgery here!

One thing that won't happen again is me purchasing tires from Discount Tire again. Even if I have to pay more (which I doubt) it'll be worth it to never give them my business again. As a side note, they never seem to have good quality tires in stock, and are always pushing low priced tires that end up blowing out at the drop of a hat. My reward for waiting for them to order quality tires is that now they refuse to let me get any life from them. Good bye, Discount Tires!

We have a Jeep, and with getting larger tires, you need the larger spare or you could potentially ruin your gears. Since that time, we have left several messages that go unreturned. When we finally got a hold of a manager, he quoted us $50.00 higher than what we paid for the tire in the first place, and there was no rebate on the tire. After buying 12 tires in the last year, I have noticed that they have no loyalty to their customers.

The tires were bad on front, not the back. Never heard of crap like that when I buy something. They told me that I own the car, not them, then I left.

I was not at all happy as I was told I would get a $41 credit per tire. I really feel that these tires should not have dry rotted in two years. I always have them rotated and balanced every 10,000 miles and they are wearing very even. I was going to put the MS2 Michelin on the truck, but I just don't feel comfortable with them at this time.

Long story they kept giving me back my car with problems. They would claim to fix my car and still had problems from engine light going on leaks started coming from steering fluids. One time the manager admitted when they changed the engine they knocked the coolant reservoir out.

So many leaks in my car. My mechanic told me they did not put back bolts and they were using used parts because nothing looks new. I spoke with the district manager complained at all the problems with my car. He would fire managers in the store and next manager did not know whats going on with my car. The new manager denied my rent a car service did not pay for it when my car was at their shop for repairs on leaks. They still hadn't paid for it. It took them five months to fix my car. I thought everything finally done. Then recently the car started leaking coolant leaks, power steering leaks. I took it to Discount Tire Center again and they told me it was the radiator that it wasnt part of what they did and they want to charge me 450$ for it.

I said Ill take it to my own mechanic to fix because they might mess this job up to and left. I took it to my mechanic and they said my radiator was fine it was the power steering hose and all these other parts that they did not fix correctly. I called corporate again and now they are accusing me of trying to get free work on my car for a lifetime and will not pay for the rent a car service that they made me pay for. I wouldn't let them touch my car anymore. I'm mad about them not taking responsibility for the damages and rent a car fees that they gave me.

I gave salesman Zach heads up on the spacers but said just rotate the tires and put them back on. He said spacers aren't good but ok. I am then told I need another new tire that is starting to wear due to alignment he claimed, and new lugs for $30 because mine are too short....funny. I drove in there on them just fine. They tried to then sell me a $19.99 warranty for my other tires saying it would cover everything at 0 cost to me. But when I inquired about this for my supposed worn tire, I was informed it only covers road hazard! I notice the room is full of men who are walking in and sold nothing extra. The other single lady in there, driving a BMW has been approached and sold more stuff too.

This is where it gets really bad, I am now being approached by the assistant manager Michael who told me now I need 4 new wheels & 4 new tires! My cost $1300! I told him no way, put my car back together I'm leaving. I was told he could not and would not put it back together because the spacers make it "unsafe." I am livid we are both raising our voices and I am now being held hostage and was refused over and over to put my car back the way it was. He finally told me if he has to sell me the wheels for 50$ he will but he is not letting me leave because they will be liable. I told him if they were concerned with that, he should have told me before he touched my car, so I had the option to leave as I even told them about the spacers before not after he had my car torn apart and was refusing to put it back together. My husband called and Michael accused him of not caring about his families safety and he couldn't believe he would put us at risk. I am in tears at this point and I have other customers in the store coming up to ask if I'm ok and telling me they can't believe they are trying to pull this on me.

I was given 4 new rims and 4 new tires for $200, but the rims were cheap flat black rims and mine were Zora chrome $1200 rims which they kept along with my other almost new tires. My car has been devalued! It looks like crap. At one point, I was taken out into the shop area to look at them and my kids followed, not one employee told my children they shouldn't be in the shop, it was me who told them it was unsafe which proves the "safety" they were throwing around was not the issue. The whole process took over 4 hours! I was held hostage there with 3 small children for over 4 hours! I was given no other option for anything even remotely comparable to what I had on my car and I came in only to buy a tire. I have just drafted a letter to corporate because I was belittled and taken advantage of and my car was devalued. I have before and after pictures of it. I signed nothing but the credit card machine and I have a copy of the same store having already changed the tire before with only and advisement about the wheels. This was not about safety, it was sexist pure and simple and I was bullied. I wish I had called the police! I will never ever go to Discount Tire again!

He called me at 3:30 p.m. on Saturday to let me know the tires had arrived; I informed him that I would be in first thing on Sunday to have the tires installed.

Upon arriving on Sunday I gave Jose the work order information provided by Daniel; he pulled the paperwork and quoted me that the install would take about one hour. While waiting for the install, the technician was given the wrong tires initially to mount, balance and install. In addition he never checked the back tires to see which of my original four tires should remain on the vehicle till the other two tires arrived. The new tires were installed on the front end of my car and when I went into the office to pay my bill the price of the tires has increased to $199/tire from the original agreed $177/tire price quote. On Sunday Daniel was not in the office but Jose was. When I pointed out the error in the pricing I was told that he was "processing the paperwork as it was left by Daniel" and that I would have to call the store on Monday to speak w/ Daniel about the error.

I called on Monday and spoke with Daniel who tried to be rid the error by offering a "free" alignment; what do I need an alignment for when I still have to purchase two more tires for the vehicle. When I told him that was unacceptable and that I wanted the difference refunded, he tried to tell me that I did not understand the pricing I was given.

I am a well educated female with multiple degrees from some of the top colleges in this country, I think I know how to write and comprehend! I then threatened him with a stop pay on the transaction from my bank and a complaint to your offices; he then started to talk refund. To begin with Michelin was my first choice, but when I was told the Continental was $40 less I decided to purchase them.

Instead of them issuing the differential they refunded the entire amount to my credit card, then tried to recharge my card prior to the refund posting. However the charge would not go through because my bank flagged my account for fraud due to the multiple transactions from Discount Tires. As of Friday my credit card received the refund;,then I received a call that I needed to come into the store to sign paperwork as they voided my original documentation and reissued since they reversed the entire charge instead of simply issuing a credit back for the difference.

Needless to say this has been nothing but a total pain in the you know where; I have owned 5+ cars and have never experienced such garbage in purchasing tires. I refuse to go back to the Pasadena location to complete the transaction as they have nothing but *** working there. I'm not sure if you can help with this but I am requesting from their Customer Service Department to complete this transaction. I need my warranty documents along with the new receipt reflective of the price I agreed to pay. Is there any assistance you can give in moving the process forward so I can finalize this transaction and move on with my life and purchase the remaining tires from anywhere but Discount Tires.

I am a 59 year old loyal Michelin customer; I bought tires for my last three vehicles religiously. Never have I had to replace my Michelin tires within twenty months. I had been told that Michelin tires should last 70,000-80,000 miles. These lasted 38,000 miles. The new tires I purchased on 2/17/11 cost $950.74. I am not pleased with the life span of the product, nor the debt I incurred. I could have purchased the cheapest tires in town and have gotten 38,000 miles out of them. I do not feel the product I purchased in June 2009 lived up to the Michelin name and that I am due for some sort of compensation for this problem. I look forward to hearing from you as soon as possible.

It was perplexing, because he is a cautious driver, and we thought that, with two new tires, the vehicle should be safer than it was previously. A few days after the accident, the rear tires were replaced too, and life resumed as usual. Then, I had a discussion regarding tires with a friend, because I drove on a nail with my Kia, and was taking it to Discount Tire, and somehow the discussion veered to the SUV, and my friend clued me in that when installing new tires, the newer ones always go on the rear. Which is not what Discount Tires did.

So, when I went to Discount Tire for my tire repair, due to the nail, I told them what had happened, and I had them look up my account on the SUV, to verify what they had done. Sure enough, their records confirmed that they didn't do it the right way, but rather than validate me on my concern, Michael ** told me that it was all hearsay, since the person who brought the SUV in wasn't there, and it could have been his fault that the new ones went on the front, maybe he wanted a front end alignment, and wanted the new tires on the front for that reason, or maybe he didn't want to take the time to deal with it (maybe, maybe, maybe). I said, since it seems relevant, why don't I call him up right now, and find out what happened, which I did. My brother said front-versus-back-installation never came up. The front tires were the ones chosen to be replaced, because they were the most worn (but policy is to rotate the new ones to the back, and put the older ones in front, if only two are being replaced).

When I told Michael ** that Discount Tire didn't make a recommendation to that effect to my brother, his next excuse was that the new "policy" just came into effect a month or two ago, and it wasn't law, it's discretionary, blah blah blah, and it happened so long ago, that nothing could be verified, and that they weren't responsible for the accident. I pointed out that they were responsible for at least recommending the proper configuration for the tires to be installed. Rather than allow me to speak to somebody in charge, Michael ** told me the only avenue I had, was to talk to their insurance company. I hadn't even "asked" for anything. My initial intent was to be helpful, but after the frustration, lack of accountability, and runaround dealing with Michael **, I left feeling that he had escalated the situation by his attitude.

I investigated online and realized that it's nothing new, it's nothing new to Discount Tire, and it is standard operating procedure everywhere. In fact, if somebody is foolish enough not to want the newer tires on the rear axle, any sane tech would have them sign a disclaimer, if he's even willing or allowed to accommodate their wishes that way (which for safety's sake, it shouldn't be done). I knew nothing about this until yesterday, when my friend illuminated things for me. Now, after my visit with Discount Tire, I have come full circle to realizing that they definitely, absolutely are culpable for what happened due to their negligence, perhaps in their desire to save five minutes worth of time it takes to move the rear tires up front, before installing the new tires, and putting them on the rear. I am sorely disappointed in their lack of good sense at installation time, and their lack of accountability when I called them on it.

What seems to be lost on them, is the fact that the main reason people replace tires is for safety reasons. So why on earth would they ignore safety when installing them? A very good question, if I do say so myself! Shame on you, Discount Tire! The over steering/fishtailing accident happened, due to the new tires being installed on front axle, instead of the rear axle.

Three hours into the trip, the weather was so bad that I turned around to come home and half way home on the freeway, my steering wheel started shaking so bad I thought the front wheels were going to fall off! And I was driving on icy roads. I have not ever had this problem until Discount Tire "fixed" my tires. When I bought the new tires, they put them on the back and rotated the old tires to the front. When I just stopped back in to Discount Tire, they told me that, "Oh, the shaking is happening because we didn't balance your front tires. "What? I just spent $400 and four hours yesterday getting new tires on my car and you didn't balance them?"

Apparently this is not standard practice for Discount Tire. I was told that they never do this, only if the customer asks will they do their jobs. What if this would have caused me to slide off the road? Hit someone else? Lose control? They also asked me if I could wait an hour in line for them to fix the problem and that it would only take a couple of minutes to fix. In order to save a couple of minutes, it appears to be standard practice that Discount Tire does not balance tires properly for the safety of their customers. Bad business practices Discount Tire. Really unbelievable.

He saw, she was a young girl who probably didn't know anything about tires, which she didn't. My blood was boiling. From now on, I will no longer do business with your company. Are you hard up for money where you lie to the customer?

My daughter said he told her he couldn't put the tires on the front because the back tires would wear out faster. You better do something about this or the next time I hear your company doing this ** again, I will have your business all over the news and will contact the BBB.

The employee then tried to coerce him to buy one wheel, originally over $400. When my husband refused, he looked further and located one in the $300 range. After it was installed, we had second thoughts, and our sons, an automotive engineer and a service station manager, urged him to polish the wheel (which my husband did) and take the car back to have the original wheel put back on and refund our money.

I looked at the warranty for the purchased aluminum wheel and noticed that there is just a one-year warranty on the finish. When I pointed that out, the salesperson said, "Well, you have an older car!" How on earth does the age of the vehicle impact the performance of the car? We drive older cars because my husband takes great care of them! We're waiting for the refund to come through. Interestingly, while we were in the store on those two occasions, we heard salespeople telling at least three other customers that their wheels had the same problem, and purchasing four new wheels would be the only solution.

It cost me $70.00 to have my car looked at (of which I have a receipt describing what was found and fixed).

The district manager got involved in the matter and went through the same steps in balancing tires with same results. I am very disappointed and angry that this outfit is so inept in doing what they are supposed to be professionals at. At present no one has had the courtesy to call me back. I have useless tires that I paid $700 for. Great job Discount Tire Centers! You've lost me as a customer and others through my referrals by not backing up your products and services.

At this point, my husband arrived and asked for our car to be towed to Discount Tires in Rancho Cucamonga for repairs as the location at Azusa did not have the bolt and would have to have it ordered by next day. Next day, May 20, my husband after work went to Discount Tire in RC and found they placed a bolt in bracket and repaired belt and wire. From there, the mechanic on duty was unable to get the car to run properly as he claimed the ignition computer was not accepting the code for the key. Left car overnight again as they suggested a locksmith look at the car.

Next day, locksmith was unable to repair so the car was towed to Dealer, Penske Honda in Ontario. There a man named Andy ** and Tyler (last name unknown) looked at the car and claimed the problem was with the computer in engine. I asked how this could have happened and was told could be someone attempted to jump start the car with incorrectly connecting cable. I nor my husband have never jump started my car. From there, I was given vague answers as to why the computer system had faulted. The dealer was not there when Discount Tires worked on my car so could not give a reason as to what was done to create the computer to faulty.

I feel if the alternator was installed correctly to begin with, none of this would have happened and feel unsatisfied without a clear answer as to what happened to create the computer to fail to work. Discount Tires refuse to accept responsibility for this and I and my husband were left to pay the cost of the installation of a computer for $796.00. I feel this is unfair and would like to have an answer on how a car that had the computer working can all of a sudden out of the blue fail during and after the time Discount Tire worked on alternator. Please let me know what I can do to see if restitution of the money amount of $796.00 is merited. Thank You!

I called them and told them I was going to bring in my truck the next day. When I got there, Joe was very rude with me and started to tell me that "My truck didn't need to have weights on the tires anyway because they were not 32in tires"; in fact, they were 31in. His mechanic was there in the office and he confirmed with Joe that my tires would "Run better without them anyway" and that I should "Test out first before I bring the truck back." I told them that I paid for the rotate and balance insurance on my tires and wanted the work done. Joe then grabbed the keys out of my hands and threw the paper work at me to sign. I went out side and waited for the work to be done.

One hour later, Joe walked out of the office and told me to sign the papers to confirm the work was done. He didn't even invite me back into the office to take care of the paper work. On the way home, I noticed a loud grinding sound coming from the front left tire. When I got home, I jacked up the truck and looked at the tire. The sticky weights were rubbing on the brake knuckle. I had to grind down the metal to avoid the physical contact of the weights. After the abuse I sustained and the embarrassment I endured with these people, I have decided never to go back and do business with them again; I will go to the Goodguys here in Fresno instead.

Buyer beware! Physical damage to brake caliper and steering knuckle.

He said he will go half way with me, I said, "No, I will not spend anymore money with you guys when I just spend nearly $900. He said he will give me $50.00. I told him cost of one rim is $900 each and you are giving me $50.00. Then he told me he will replace my rim. I got his card and left thinking he will take care of me.

In the mean time, I decided to call another discount tire (Stockbridge location) and I talk to the assistant manager there and explained the situation to him. I called him to get the area managers number, he told me he is going to contact Hugo (the guy from the other location I was dealing with). I also told that assistant manager that I am not trying to get Hugo in trouble, I am giving him a chance to take care of me. He said he will talk to him and try to get this issue fixed.

Today, is April 15, 2010. I called Hugo and he told me he will get the rim fixed for me but not replace it. I then told him, "What we agreed on April 9, 2010 was that you will replace my rim". He stated to me, "You want me to buy a $900 rim for you", I said to him "that is the cost of the rim and that is what you told me".

He said your not working with me and your mean, angry with me. (I have been very patient with him all along and nice as well). He told me he will give my wheel to Atlanta wheel company and they will repair my rim, I am really not happy with that because he wanted me to use my spare tire for 2 days while he gets my rim fixed.

My parents live in Henry county and I live in Atlanta, it is very inconvenient to me to go back and forth with this issue with Mr. Hugo. I have been very patient with this gentleman now my patient level is no more, he has been very discourteous to me as a customer. He stated to me he will replace my rim, I do not understand why he isn't doing so, now. I am not satisfied with Discount Tire as all till this point, please resolve my issue as soon as possible.

I went back to the office and asked what was going on with my car. The manager came back and said the tire was repaired. I explained the situation to him and he said I must have misunderstood. My wife heard the conversation and we both new what they were trying to pull. They made it quite clear that my tire was ruined and I needed a new tire. That is the last time I will ever go to Discount Tire because they are very shady. Very disheartening.

I immediately approached the sales consultant, instead of leaving the store and reported the scratches observed. He followed me to my car and witnessed my complaint. I told him that those scratches were not present 45 minutes before I dropped off the car and that I know that the scratches were very new. As the only driver of the car, I am very aware of any exterior damage such as paint chips and very aware of interior damages such as the scratches we observed near the gear shift. Since I have to look at the gear shifter multiple times in a day, I know that it occurred from the time I left my car at the store to when I returned to pick it up.

The sales representative could not provide me a reasonable answer and after he discussed with his technician, he could only tell me that the technician only installed the tires and that he did not know where the scratches came from. I asked the sales consultant what Discount Tires could do for me as an unsatisfied customer. He told me to check with an Audi dealer to see what could be done to fix the scratches and to call Discount Tires back to see how they may reimburse me for the scratches.

Discount Tires caused me emotional distress. I was very upset to see scratches made by a retail establishment of national recognition. I have worked hard to purchase my car and its very upsetting to see interior destruction after asking Discount Tires to perform the necessary tire installation. There are deep scratches on the console of the gear shifter. The scratches do not appear accidental, as it is about 1-inch in length on the driver side.

Same time, I changed to wheel and tire package to my Accord. Within 100 miles, the vibration was unbearable. I explained similar problem with my both cars. They said they need to fix some rings as it is after market wheels. I had spent $1100 for Accord wheels. They did not charge for the component. But, with problem in 2 cars, I am planning to go for someone else. I always have issues with my 2 new cars with vibration after I started going to DT.

Maybe they have problem with one center with craftmanship. I thought I would change the center and see the difference. When I was there to balance and explain the problem of vibration, I saw another customer complaining about vibration and they were telling him about uneven worn out also. That explained to me they don't do good job and was justifying their no defect in craftmanship. I would not recommend Discount Tire with problem in both of my car at all.

I called the credit card customer service and asked if I could pay one lump sum since I have paid 600 already. If I could pay half and settle the account. the customer service rep said no, and that I would have to pay the full amount and that was not their concern because I should have read all the terms and been sure I could pay it on time (somebody that probably does not have a life or anything going on). I don't feel I need to pay that price for the tires. I feel I need to pay, I guess my fees and the cost of the tires. I have made non minimum payments, meaning I would pay 150 or more a month to get the tires paid off and now I can't. I am drowning in this bill that never goes down and I just wish I could return the tires get my old ones and go buy tires somewhere cash . I have lost a lot of money and I have been paying these tires since June of 2009!

The man started to break down all the charges: $2.50 per wheel for dismount of original equipment; $6 per wheel for mount of new wheel. That's fine, but both of these charges were doubled for the test. So my bill shows one dismount is $10. One mount is $10 (although the original wheels were never remounted). New wheels, mount of 4 is $24.00, dismount is $24. Then to the balance fees, $15 per wheel, total of $60. I have since called the next closest store in Dallas, and verified cost for balance. They replied it's usually $12.50 a wheel after I told him what size and type wheel I had. This is the price I was told originally before I walked into the Inwood store. I continued to ask the other Dallas store if it could be $15 a wheel. He replied no at first, until I brought up my issue, then he changed his tune, and said I would have to see the wheel. These are the same wheels everyone has: Chrome lip, painted wheel.

Now, to top it off, they put one of the 115 tires on the front passenger and I had to go back a 2nd time that day to correct this mistake, which could have cost me a tire or even worse. (The tire rubbed four times in four miles before I figured out what happened). Spotty workmanship, unnecessary charges and upping prices once in the store led me to feel this company is a snake. I was appreciative. They didn't charge me any tax on the bill, but I did object to the unnecessary charges. They guy was not budging on price and wanted to argue in front of everyone. I stood there staring at him. No customer service, just rudeness and short responses to hurry me along. Since the tires were on my car and services rendered, I felt I had no choice but to bite the bullet. The more I think about this, the more it frustrates me. Why do companies have to take advantage of consumers? Beware of Discount Tire. They are snakes! You have been warned!

At this point Hummer is estimating the needed repairs at $1850.00 yet the insurance company is willing to only pay $600.00. I belive their insurance company is acting in bad faith and that Discount tires is grossly negligent for putting my wife and I at severe risk.

He then did the alignment and took the vehicle on a test drive to check the aliment. upon his return he stated that the the aliment was good but the break petal felt a soft and funny and I really should have it taken care of. I thanked him payed and left. When I got to my vehicle I took a second look at the leak and did some very simple test on the breaking system to check for a break leak. All of them came up negative. I cleaned the oil off the caliper and took it for a drive. I used the breaks very aggressively to worm up the the break system in attempt to reproduce this leak. Which I failed to do.

To preface all of this, I drove my vehicle down from Lake Arrowhead to Discount Tire Center, down a windy steep mountain road losing approximately 4,800 feet of elevation in 14 miles. During this drive my breaks felt perfectly normal. I would say I'm very in tune with my vehicle. I do all the maintenance to my vehicle my self. I find it VERY unlikely that a problem like this could exist and I would be unaware of it.

If I did not have a mechanical knowledge of my vehicle, I would have been ripped off for a break job that I did not need and the Evidence of which was completely fabricated. If this had happened to my father, mother or girl friend, they would have had it fixed right then and there. I feel violated and that this shop is dishonest or they have a employee who is trying to drum up work.

I previously dealt with an employee named Bill. I wanted to speak to him because he treated me with respect. While I was trying to have a conversation with him, the manager kept yelling at me to get out. I told him that I was having a conversation with Bill, not him. He ignored my request to butt out and continued to badger me with his words. My feeling was that he was disrespecting me because I was Asian. I had no choice, but to leave the shop with my old, worn out tires. The attitude Jonathan ** gave me felt like it was because of my race. If I had been a ** customer, I am sure that I would not have received the same kind of service.

I telephoned prior to my arrival to confirm the store hours and when I did I was greeted very nicely and told it was about a 30 minute wait. No Problem. I arrived at the store at 5:15 (understanding clearly the store closed at 6:00pm). When I arrived, I waited close to 10 minutes before I was even acknowledged, ok. When I was finally acknowledged I was told he would be right with me. Apparently there was someone waiting before me. The lady in question was seated. Sensing it would be a few more minutes before I received help, I took a seat. 10 minutes turned to 15 to 20 all the way until in had been 30 minutes I patiently waited; no one had taken my information or keys yet. I believe his name is Josh. I was furious at this point. I had been patient enough to understand and take notice that he was the only Discount Tire employee assisting customers inside, everyone else was in the garage tending to vehicles.

Ok finally I see that Josh? is helping another customer that had only waited 5 10 minutes I became very angry. I told him I had already been waiting patiently, to which he said I saw you were seated and figured you had already been assisted?. No apology or anything. I give him my information and my keys and start to walk out the door and he states Dont go far, we close at 6:00pm?. Mind you it is 10 minutes to 6:00pm I arrived at Discount Tire at 5:15pm

I stay at Discount Tire all the way until 7:00pm before my car is finally ready from a balance and rotate. I drive off to head to my next destination, because a balance and rotate was not the only thing on my agenda for the day. I was preparing my car for a road trip. I get maybe 5 minutes away and finally hit speeds in excess of 50 mph and my steering wheel is shaking tremendously. Immediately I turn the car around and head back to Discount Tire. I arrive and tell Josh my steering wheel is shaking. The shaking was due to my tires not being properly balanced, which was what I went in for in the first place.

Again no apology or anything. I finally leave from there at 7:30pm.

I have never even received such bad service in my life. I have never felt so compelled to write a letter of complaint more than I do now. I tried to empathize with the individuals hard at work and understand it was close to quitting time but I couldnt even get an apology.

FIRST DECEPTION: With the tires in terrible shape, I called the same store and asked what my warranty was. They told me I had NO warranty. I later found the brochure with my notes on it and found it clearly marked I had a 60,000 mile warranty. When presented with this brochure, they said they would honor it. No where on my original receipt was this warranty documented.

INCREASED PRICES: The warranty honored took a discount on tires that had an inflated price. Tires don't go up $50/tire in 2-3 years.

I feel deceived and treated terribly along the way. Did I mention I'm 28 and female? Probably didn't need to.

I have lost no less than 5 days of work which is a major impact to me as a self employed individual that depends on a specific vehicle. My largest concern if for the safety of other people on the road and my own.