Discount Tire Reviews

These guys are on the ball! Great comprehensive service! Friendly! Went in for a scheduled appointment at 9:30 and they had my tires rotated and balanced and out by 10! Explained in detail the work they'd performed.

I went to Discount Tire to have my tires checked that I had purchased from them a year and a half ago. They said all four needed replaced. They had a warranty. They were going to give me $50 credit per each tire but the tires that were on the truck which were the Optimos I was told were no longer available. This was on a Wednesday. The new tires were going to be $97 a piece minus the $50 warranty per tire. The Optimo tires which I was told were no longer available had been $61 a piece. I decided to wait.

After many months of having to continually put air into 2 of the 4 new tires purchased, they had to replace those 2 due to wear to sidewalls from sitting low/flat on so many overnight occasions in the cold weather. In a 4 week time frame of replacing the tires and going back twice for what I thought was a balancing issue, no one informed me that the tie rods were severely worn. They removed my front tires 3 separate times and should have definitely noticed that the tie rods could actually brake at any time. By not informing me and only wishing me a good day every time I left. They were putting me, my 4 yr old daughter, and all other motorists at risk. Had the tie rod broken while going down the interstate this past weekend. Possibly nothing bad may have happened, but quite possibly lives could have been lost. I even informed the employee of my travel intentions and concern for safety on Friday at the most recent balance and nothing was said.

I brought in my car on 8/24/18 at the Burien, Wa branch with suspicion of a punctured tired needing to be replaced or fixed. End result was the tire was in excellent condition per salesperson 300. Unfortunately, the rim was cracked. Prior to leaving the store, I was convinced into purchasing a certificate for $139 + tax, for free tire rotations, flat repairs and maintenance tire checks for life of the tires.

We just purchased wheels and tires from Discount Tire in Shawnee KS. When they installed my new tires they cross threaded the front passenger wheel and said the wheel could not be installed and we would need to have the car towed. Upon putting the wheel on to pull the car out of their bay area they only put on 1 lug nut to secure the tire knowing that the tire would fall off. The tire fell off once it was towed due to inpropper installation and they refuse to take any responsibility.

I had a tire leak and took my car to Discount Tire where I had purchased the tires. The manager that helped me said that it was time to rotation and they would do that and repair the tire. I got a text that said my car was ready. I got back to the store and the SUV wasn't ready. They were trying to find the leak. The leak was too close to the edge of the tire and couldn't be repaired. Since my SUV is all wheel drive I had to replace 2 tires. I picked out some tires and they ordered them. I got a call that someone at Discount Tire and said that when I had my tires rotated that the stud must have been broken then.

Bought four 65,000 mile tires x 118 per tire, plus 86 for installation out the door. Front two tires made it to 10,000 miles in 10 months, i.e. about 1000 miles per month, before they had to be replaced. I did miss one rotation and of course they used that to lay this at my feet. I said yes but the literature online says they should be rotated at about 7500 miles but okay, that still should not result in on 16% of the recommended tire warranty.

Worst customer service. Condescending and arrogant. Victor does not give respect and does not deserve respect. When I asked for assistance I was interrupted with Victor's rude attitude. This place and these guys don't deserve your money.

I do not recommend Discount Tire to anyone, they have bad customer services and their Tech is too secretive. They broke one of my lug nut stud and didn't notify me about it. I got home and saw one of the lug nut was broken, I then took it back to them to fix it. Instead of sending me to the manufacture to get it fix, they refer me to this stupid shop called, "SPARK". SPARK then fix my lug nut stud, instead of taking out the hub assembly they hammered the old broken stud out and hammered back in a new stud. My bearing from the hub keeps making noise when I release the gas paddle. I took it back to SPARK and they accuse that it was the ice that keeps making the noise. Come on dude I drive in the winter for more than 10 years. I know how ice is. Bad excuse and lame explanation. I do not recommend SPARK and DISCOUNT TIRE at all. They break your lug nut stud and hoping you do not notice it.

Good service in Northern CO Fort Collins N. College. The associate on the phone was knowledgeable about products, costs and helping me get correct size off tire. Associate at counter helped me understand my options, didn't try to oversell and made me comfortable. Left feeling very satisfied with tires selected, my decision to use Discount Tires and the service.

I called them from TN on the 23rd to order two Michelin Pilots to be put on the front, on the 26th. They told me “we have those!” I said, “I didn’t tell which Michelin tire I need yet.” Once I told them they told me they did NOT have the Pilots. I fell back to the Bridgestone Potenzas, they couldn’t get those by the 26th either. My third choice, the Continental ExtremeContact. They could have in by noon the 26th. Arrangements were made, money was exchanged. We brought the vehicle in on time and came back to pick it up only to discover they installed Continental ProContact, NOT the ExtremeContact I paid them for. The ProContact is $40/tire cheaper tire than the ExtremeContact. Had I not checked I would have been screwed out of $80 worth of tire, and got crappier tires.

The store manager at North Beach Street in Fort Worth refused to fix a slow leak caused by a small nail in the center of the tire on my new Dodge Durango that only had 3000 miles because I had gotten another nail at 1000 miles also in the center of the tire but was out of town and had to have a small independent shop repair it. The discount tire manager told me they would not remove the nail and repair the leak because someone else had repaired the first leak. He said I would have to buy a new tire from them. They put the tire back on the rim and back on my car with the nail still in my tire. I took it to another shop and they repaired it perfectly. My family my business and friends have been customers of Discount Tires for over 30 years and bought thousands of dollars of tires but after this no more!!!

I have been a loyal customer for over 10 years but I will say in the last couple years they have lost touch with their customer service quality. I had a flat tire and was driving on my spare which was not safe. They had a couple tires in stock that were low grade quality so I had them order 4 Yokohama tires but were told it would take 3 to 4 days to get them in stock. I had a perfectly fine used tire in my trunk from a few years back when I got new tires (kept it for this reason). They would not put the tire on the rim for me just because it was 10 years old and wanted me to spend more money on a new tire when I had 4 ordered and waiting for them.

Today I went to Discount Tire in Boulder, Colorado to get a nail removed from my tire. Before I signed anything a store worker told me he would have the nail fixed in an 1 hour and 1/2. The same associate later came back - stated that after they removed the nail they noticed that the tire had a plug in it and they could not repair the tire. He also stated that they could not put the tire back on because of it. He also told me that my spare tire was too old for them to put that on my vehicle as well. So my choices were buy a new tire (of course) or tow my vehicle to Denver. I didn’t have the money to pay for a tow or the tire but I had to change the tire because the sales associate forced me into it.

Poor customer service in Salt Lake City Utah - My mother has been a loyal customer for over 10 years. She recently bought new tires for her car from this company. Today we took her tire in because it got a flat from a nail. It was very crowded I understand that. We waited for over 3 hours just to patch up a tire. That was ridiculous. But the thing that got me was each time the so called assistant manager had a customer he walked each and every one out to their car. But for us, mind you we were the last 3 in the building and after hours and it was pitch dark outside this assistant manager just pointed outside and said, "Your car is ready." Really. When we went outside we had to look for our car because the person that parked it had parked it so far from the building. Come on. I get it the walls are white but what does that have to do with customer service. Discouraged from uncompassionate people.

They broke and replaced a TPMS sensor when installing my new tires without telling me about it. The sensor they used was not compatible with my car and I wasn't getting any pressure readings. I made a total of 5 extra trips to Discount Tire and 2 extra trips to Lexus before getting the ok from the store manager to have Lexus fix it. I had to pay the $800 up front then wait two weeks to get reimbursed. It was such a frustrating ordeal. Most frustrating was the lack of communication. One employee would tell me one thing and next day, another would tell me something different. Least they could have done was reimburse me for the extra gas and time I wasted on those 7 extra trip. I will not be going back and I recommend you avoid as well!

I have been a loyal customer for over 10 years. I was a little disheartened when I read many of the negative reviews. I'm a very honest person & work hard for my money. First, I will agree that the wait time is long with or without an appointment; however, they are very thorough. Next, I never sense any tension between employees. They seem to work well together as a team. Management always jump in and help also. I like that. With any business you will have a problem sooner or later because mistakes will be made. So why such a high review? The professional way they corrected the problem, followed up,and let me know how they valued my business. I don't see myself starting over with another company that I view as not just a business but as friends, trusted individuals, and tire experts because they always educate you on your tires.

Tyler in the Cheyenne Wyoming shop is a fantastic employee. He helped us figure out the proper installment of rims and tires that would work on our 91 Suburban so we would be safe on the road. A 30 minute job took 2 hours trying to figure out which rims were safe on our vehicle. Without him we would of bought the wrong rims. Thanks again Tyler.

I recently called the Springfield IL store to ask them if they had a certain size tire for my husband's car. I only was in need of the two front ones. I was told on the phone they had 2 that fit in my budget and would fit on my car. I was told to come on in. I was a good 27 miles from them and drove all the way up there to be told once I was there that I should just buy all 4 new tires. Was given every excuse why I should buy 4 new ones instead of just the 2 I needed.

I went to the Monroe, NC Discount Tire with a problem related to new tires that I had purchase from another company. After explaining my issue to Richard he said they would be glad to look at it. I left for a work out at the local gym and after about 45 minutes I received a text that my car was ready to pick up. When I returned I learned that they had rebalanced all four tires and told me they believed my problem was solved. They did this at no charge and thanked me for coming in. I've only driven a few miles, but, I believe the vibration I had been experiencing for the past couple of weeks is gone. I would gladly recommend them and return the next time I need tires for one of my cars.

Had to have my sister's driver's side tire fixed. The people that work there are extremely friendly and always mindful of everyone who is there and waiting. The service was quick and I'm leaving a big shout out to them for not only fixing my the initial tire, but replacing the second for free due to it being separated. I do not have a warranty for that tire nor did I have the means to purchase the second tire at the moment. My gratitude is through the roof! Thank you Discount Tire!

Very poor service. Extremely long wait times. Appointments are meaningless, you will be told to get in line and wait your turn. How is that an appointment?? They should refund the service portion of the purchase contract.

Many of the experiences have been negative. One example is my son bought tires there and got hazard protection. Had a flat tire. Took it there and they said he had to replace - could not fix - until the manager found out he had hazard protection and suddenly they could fix it. I personally took two flat tires there and they said they could not be fixed, but took to two different competitors and both repaired with no questions.

Took my car to this racket called "Discount Tire". What a joke this place is - but it isn't funny at all. They wanted $568 to repair the rear brakes only. I told them they were crazy. I went to Midas and had the job done for $160. I would strongly recommend avoiding Discount Tire at all cost!

I have had many bad experiences with Discount Tire. From employees being just plain rude, having family members who worked for the company itself being treated terribly, and always having a long estimated wait time that ended up being much longer than first stated. I decided to give them one more chance and went to a Discount Tire for all brand new tires. When I first dropped my car off I was quoted an estimated wait time of about 2 hours. So naturally I waited for 2 and a half hours to go back up to the store. When I had arrived one of the front employees told me that they had a couple issues that backed them up, but that my car was going to be the next one in.

I searched for tires for my car at the local used tire shop, Walmart & Sears Auto Center before stopping at Discount Tire 11110 E 41st St, Tulsa, OK 74146. THEY LIVE UP TO THEIR TAGLINE OF “America’s Neighborhood Tire Store”! The tires, with the stems and balance and mount, were the least expensive of any of the places I checked – WHAT I DID NOT EXPECT is a business that cared about my safety and actually worked with me to do something about it!!! All the other places told me the same thing that Discount Tire told me, but Discount Tire stepped up and suggested a solution that I could afford! I have NEVER done business with a company and/or people like this! The products are great and the people are caring!

I bought 4 new tires at the Discount Tire in Collierville. I went into another location store and came out and had a flat. Of course the store was closed by that time. I should have known better to buy from a discounter.

I would like to preface this email by saying that I have purchased approximately 10 sets of tires from this particular store over the years however over the past couple of years have become very dissatisfied with the service I have received. I am very pleased with the selection that Discount Tire provides and have always found exactly what I am looking for. It appears to me that the problems that I have encountered have been with the staff including the store manager. About a year and a half ago I called and spoke with the store manager, Mark, and inquired about purchasing 2 trailer tires for a boat trailer. He informed me that he would order them and that it would take 3-5 business days for them to arrive but that he would call me when they had arrived.

I would like to do what their ad states and that is throw my tires through the window! Bought new tires, the sales guy lied tried to upsell me, then they put them on but didn't balance them. I had to drive on a business trip from Denton to Austin at 60 mph when the speed limit is 75, stopped and got them balanced on my way home. 30 minutes later pressure in front is below 20, circle back rude behavior by all was told it was a valve issue. Next day first time I get in the car the pressure in another one is now down to 14! Drove to another store 10 miles out of town after I called to say I was coming and that I had to get to an appointment in 45 minutes, got there and was told there is a 45-minute wait! I'm so over this company, they have untrained people, obviously NO customer service experience, just want to sell, rush in the bays, don't think they know what they're doing! It's a joke, back to support locals for me!

Left a fleet vehicle to have a simple screw taken out and repaired. Was told it would take an hour. I told rep I would wait and go get a cup of coffee and be back. Upon my return and after an hour and fifteen minutes I asked about the status and with a confused look and not seeming to be sure stated I was at top of the list. I told the individual just to return my keys as I couldn't wait any longer and by this time had wasted an hour and a half. He just returned my keys with complete disregard for the inconvenience with no apology or reason. Apparently, DT has so much business they don't care to take care of each and every customer. As I stated this was a fleet vehicle and they just lost more than one vehicle. I would not recommend this location and/or DT to anyone.

I have used D.T. for years, since my first car. There have been a few times where the service was as expected, but the rest of the time I have had my time wasted and was lied to by the staff I was dealing with. One guy at Slaughter location in ATX told me after telling him I was going to take my car to get fixed 1st before purchasing the tires, he said the mechanic's wont work on my car til I get safe tires and that was a lie. Same guy different time I came in for a tire rotation and a leak in the tire that I had an appointment for, I was waiting for over an hour when I got my car and looked at it, the tires weren't rotated so they didn't even service it at all and I will never get that time back that I waited for nothing.

I took my pick-up truck in for repair of a flat tire in the driver's side front. The young man who worked on my tire overtightened my lug nuts and broke one of them off. I told him I was leaving for a trip and he said my tire should be ok for a while. On my trip, my tire flew off and ruined my rotor and damaged my fender. Now wheel was damaged as is fell off. Towed, an extra night on the road, wheel replacement, all cost me over 800 dollars. My lawyer said I couldn't prove anything and so I have to live with this all because my lug nuts were over tight. The repair shop said that they could tell that my lug nuts were damaged by over-tightening.

I had an appointment for today at 12:30, they didn't take my car into the garage until after one. And that was after I asked why my car was still in the parking lot. You would think I would be out within an hour total. But it was nearly two by the time they got done. What's the point in making an appointment if they're not going to be on time. We've done business with them for years. This is the first bad experience with them.

We have been using the Discount Tire located in Mesquite TX for over 15 years. This store has the best service and friendliness I ever encountered. I showed up at the store an hour after closing with a bubble on my tire and they never hesitated on taking me in. I Love this store. The staff went above and beyond their duties and did it with a smile. I will never go anywhere else. Thank you Discount Tire Mesquite TX on Galloway.

Went in to buy 4 new tires... First I was told it would be done at 2:00 PM... Car was still where I parked it at 1:55. Then 15 mins later some guy told me I had overtightened the lug nuts... About 2:30 the car is ready except surprise they broke the lug nut and did not tell me about it till they did and give me a voucher to have it fixed and another shop. OK so we go to other shop to have the lug nut repaired and I was told it was too busy and come back money around noonish... So I did. Now it noon turns into 1:30 to 1:45. This is wasting two days work for something that should have not took 1 hour at most. If they would have told me they were going to break the nut getting it off the rim I would have told them no and came back another day that was better for me. After all this I will never ever buy another tire from Discount Tire.

I purchased 4 new tires on February 5, 2018... a mere 5 months ago. My tread is now at the legal for safety with only 23,909 miles on the tire! I went to the same dealer location that put the tires on to receive terms of the certificate or warranty They did not want to honor either warranty for replacement without me needing to pay an additional 400.00. I spoke with Joey from the Livingston, Texas location. I am wanting to return my tires since obviously this is either a defective tire or one of below average quality. This will not stop here and I would appreciate a fair resolution without additional hassle.

I will never use Discount Tire again and I recommend nobody does. I bought brand new tires from them. Got a hole in one of them. Went to get the hole fixed. Waited 2 hours. After leaving got home. Holes not fixed. I called corporate. They told me to go back and get the hole fix. I go back. Manager comes out. Accuses me of grinding my tires for the warranty. I didn't think the tires are still under warranty. He said they should have just gave me a new tire anyways.

Issue: My back rear rims were ruined by Discount Tire. Background and story: We have been a customer for many years. We have purchased tires in the past for a total of 4 vehicles, including 2 sets of high dollar rims within the past 12 years. We have spent thousands of dollars if you add up the total costs. We were loyal customers to Discount Tire due to their excellent service and competitive pricing. Our local store in Alcoa, TN is all we use and always urge friends and family to use them.

I have never dealt with a company so ridiculous! First we order rims online, only to be told they are no longer available. We order different ones. No one calls us back. They finally get the second order but they're not the right ones, and again, no one called. I had to keep calling and sitting on hold for extensive periods of time. We, finally got our rims, after a month of this bs and we are supposed to be getting a rebate. Of course, that hasn't come either, though their page shows it was mailed out on 6-30, today is 7-10. I will NEVER do business with this place again and I would NEVER recommend anyone else does!

One word to describe my experience at three different Discount Tire stores; Incompetent. I've been through enough with these morons so I'll spare the reader of this review and spare myself from once again writing the pathetic details. Long story short, I do not believe this company should be allowed to conduct the business of handling such an important aspect of an automobile. Those doing the work are all high school age and I truly believe most are stoned. If they're not stoned, I'm leaving the country before these idiots enter adulthood.

Purchased a set last year for Hyundai Elantra. So far so good. Wears well in slick streets. Sometimes I notice a strange feeling in steering but not sure of cause.

I was told they fix your tire for free. After my tire was removed they said the tire couldn’t be replaced and gave me a price for a new tire. I told them I wasn’t able to purchase a tire presently. The guy said, "I cannot put the same tire back on." I said, "Why not?" He said, "Because I just can’t. The tire is peeling and eaten up." I said, "Ok. I will get it fixed but not today."

Went in to get a set of new tires. When they were taking my tires off they bent one off the rims. They made me aware of the bent rim but would do nothing about it, or in the corporate world just dance around and say I hit a hole and they didn’t do it so it would hurt their bottom line. Now I’m out the money for the rim. If anyone wants to start a class action lawsuit on them, I still got the rim and pictures of the rim and machine they did it on. So if they bent your rim or rims maybe we can get them to pay for the damages.

Had tire issue and was able to get rolling again... Thanks for your great and timely service!

I was on a road trip from Houston to Minnesota and had a flat tire. When I arrived at the Discount Tire store located on 5280 Central Ave NE Columbia Heights, MN 55421, the assistant manager, **, was very helpful and nice with his service. We needed to have our tire replaced immediately since we were in a hurry and he offered to change the tire himself for us without needing us to wait. 10/10 recommend to go to this store!

I purchased a set of tires for approx 700.00. I told Discount Tire to order Nokian Hankook. They order some cheap off brand in which the word Russia was misspelled. I assume these were second hand tires. I also purchased a warranty to cover any problems with the tires. Not only did they sell me cheap tires and charged original price, they also stated I had to pay two separate prices because I bought tires at two different times. The man who waited on me told me not to pay until the other tires come in. Really! Wow, know how to sock it to a customer. I see be conveniently does not work there anymore. Wonder why? The guys there all look at me like I'm crazy. There was a manager who came out and some with me because I was so upset about being ripped off!

I was on a trip across MN when I had a tread blow off a 2 year old Discount Tire. I put the spare doughnut on and limped to the Discount Tire in St. Cloud. I explained these were Discount Tires but that didn't seem to matter whatsoever. I told the guy who checked me in to just put on a new tire on my rim and I will switch the spare and the wheel with the new tire because I was on a trip and had nowhere to go. 5 HOURS!!! Later they got to putting a new tire on a wheel that was off the car. It took me 5 minutes to switch the spare out and I was then able to continue my journey...I had to sit in the parking lot for 5 hours for this guy to do 10 minutes of work. BAD Management...

Pleasant to do business with. Bought a set of 70,000 miles tires, at about 26,000 thousand of use had them rotated at 8000 mile intervals, last rotation they stated need new set of tires, with just 26,000 miles on them. They did not offer to Warranty them. Just wanted to sell me a new set. Will not buy another tire from them again.

I was having my truck serviced at Tempe Toyota and they found a nail in one of my tires and they plugged it. I do not use plugs so I asked them where the closest tire place was and they told me there is a tire store in Chandler, Discount Tire and I went and purchased a new tire. I have used DT for approx. 25 years because of the warranty and have replaced all of my tires on the 7 trucks that I have owned.

Hello, I recently purchased tires for my 2005 F-150 at one of your Fort Collins, CO stores. After driving back home to Alamosa, CO I noticed my mileage went from almost 17 mpg to 12 mpg, which I wrote off to high winds. When the mileage problem persisted, I went to my mechanic who noticed I had new tires that were the wrong size for my truck.

I bought a set of Pirelli tires $900.00 supposedly an upgrade from BF Goodrich according to the Discount salesman. 22k miles later they blamed me for the tires wearing out. Expected me to buy more pro-rated. What a ripoff. The tires were supposedly 45k tires. I will never buy another tire from Discount again! I wish I could pick 0 stars.

Brought the car in to fix a simple flat tire. The threads are still good. Discount Tire refused to fix the flat tire saying the tire was too old and wanted to me to buy a new tire... Sorry, no more Discount Tire.

First of all I would like to start with me saying I have been a long time loyal customer for over 20 years... I purchase some tires about 6 months ago and have a tire that wore out prematurely... I was told by a Discount manager that my vehicle was the problem probably a wheel alignment problem... when I purchase my tires 6 months ago they failed to mention to me that this might cause my tires to failed prematurely. Anyway I had to purchase a new tire. No discounts. Nothing. No help. Basically told me they It was my fault. Well Discount Tire you have lost me as a customer. 20 years of purchasing tires and this is what I get. Really disappointed.

I work on cars and always send my friends when they ask me where to replace their tires to Discount tires. Lately, I’ve been very disappointed. I haven’t received the warranty as promised, and my friends that had service with them have been screwed up. After a 4 tire replacement, it’s stated that 45k is the warranty of the tires. I have been given a coupon From Discount Tires for alignment, and alignment has been done right after installing the new tires. Now after less than 3k, the front tires are worn out. Of course the representative at the shop did not approve the warranty stating that is a alignment issue (even though alignment was done from the advice from D.T. shop and coupon was given since all 4 tires were replaced.). Tires are worn from in and out almost equally. Now instead a warranty, I’ve been offered an expensive deal.

I have been going to Discount Tire or it used to be American Tire for years like 8 yrs. Just was in there yesterday. Because the wrong center cap was ordered. No apologizes. Nothing. Just, "We will call you when it comes in." The day I got the tires put on I was told that as soon as the center cap came in I wouldn't have to wait again to have it put on. Since I had to wait almost 2 hrs to get the tires on in the first place. Well center cap came in and went in there to have it taken care of. I was at the counter explained why I was there and they handed me the center cap and sent me on my way. Are you kidding me? WHAT! I tried to tell him again and just got ignored. Customer service has gone way downhill. I went there 4 times now just for new tires and center caps. I'm never going there again. Not wasting my valuable time and my hard earned money on a business that doesn't give me the respect I deserve.

I bought set of four - 50k new tires because Discount Tire store manager said while his tires are TWICE as expensive as my current set - that got me only 20k miles - his 50k would get me twice or more mileage. Well, I went in yesterday for warranty as my dealership said the tires were worn-out and would not pass inspection. The DT manager said he would not warrant due to us not bringing the car in for rotation. I said BS and that I had the receipts where my dealership rotated tires at my "prepaid annual maintenance" and I would get those or he could simply put the vehicle on the rack and observe for himself even wear on all tires and that they had been rotated regularly as well as initial alignment of all four wheels as required by DT!

It does not matter if you need a new set of tires, a tire rotation or a flat repair... It does not matter to which Discount Tire location you go, it always seems to be "You will have to wait between 1.5 hours and 1 hour 45 minutes". I assume that their employees are advised to give this information in order not to say "It might take 2 hours". Actually, this has always been my experience: Usually they start to work on my car after 1 hour and 40 minutes to 1 hour 50 minutes. At the end I lose about 2 - 2.5 hours of my day. For someone who makes $30,- an hour it adds about $60,- to the tire bill. If your time is valuable, go somewhere else and do something more useful rather than sitting in a waiting area without wifi.

I have been going to this Discount Tire location for years because it's just a few blocks from my house here in San Antonio... I bought a set of BFG tires for my 99 truck... I don't drive the truck that much so in 3 1/2 years the tires got 10,000 miles on them... I paid extra for the lifetime balance and rotation so I brought it in for its first B&R. The rep there told me they are almost 6 years old and needed replacing. He pointed out that the tires were dated 2012, I showed him that I purchased them in 2014 so I lost 2 years because of that, he offered to discount the new set.

I have been a customer of Discount Tire for over 5 years now and purchased my new set of tires from them with tire rotations included in the price. When I went to complete my rotation the following situation occurred (see my Discount Tire customer complaint below). After I sent this message to the companies customer service department I never got a response. I will now buy my tires from another company.

We really like doing business with this company. They are friendly and want to do business with you. Service is speedy especially if you set up an appointment with them. It's a little out of our way to get there, but most definitely worth the drive. Also, great prices!

I have been a customer for a long time. My complaint is simply. I ordered a rim, one rim. It's going on 3 week and still haven't received my rim. It's been one excuse after another. I finally had it. I would gladly pay double somewhere else. Wonder if Bruce Halle rolling in his grave right now or maybe he should have put all those millions into Quality Control instead of proposition 205 legalizing recreational use of **.

I purchased 4 BF Goodrich LT285/75R17E1 KM2 tires for my F250 from Discount Tire approx 4 yrs ago. I take excellent care of my vehicles and monitor tire pressures very carefully. These are load range E and should be very capable of the weight of the truck and camper. These tires have less than 10K miles. With a cabover camper, we went on a camping trip. At about 25 miles into the trip, I felt a very significant vibration. It turned out to be the left rear tire was beginning to have a tread separation. I limped it back to another Discount Tire.

I bought two Michelin Premier tires to replace 2 tires that were worn on my vehicle. I was supposed to get lifetime free rotation for the life of these tires and the previously purchased tires. However, every time I make an appointment to have my tires rotated the sales person tells me that they can't in good conscience allow my tires to be rotated because it would be too dangerous to drive my car and I could lose control and suffer a fatal accident. They tell me that my newer tires must permanently stay on the back of my car because this will give me greater control when I am driving. Then they try to sell me two new tires. Most recently I was quoted a price of $517 for two new tires, which is $200 more than the same tires at Walmart.

Wife had tires installed on 2016 Ford, no problems for 18 months with old tires. Installer busted rim and refused to take responsibility for it. Said wife hit something after install which is an outright lie. Tire flattened out overnight and I will never go back to this place for tires even if it costs me more money to do so elsewhere. Total disregard for their workmanship, service so called people and their management doing the right thing and correcting their sloppy, poor training of personnel.

I purchased 4 tires Michelin as the promotions required. Upon purchase by the deadline of 11/27/2017. I would receive 2 gift cards one for $100 and the other for $60. Within 3-4 weeks I logged on and noticed my card is approved but has not been shipped. I received an email stating due to the overwhelming response and weather there is no date to release the cards as stated in the promotion. I contacted Discount Tire District Office in Dallas Texas and was advised by Gina. She could not assist me. I was transferred to customer service and spoke with Dave and was advised he will need to contact me back. No date given. Per the promotion and contract I entered into has been breached. This is not fair.

I have been to many Discount Tires throughout my 10+ years of driving and owning a car. Every single time, customer service is mostly always friendly (except for one time where someone rudely told me they can't help me because it was 30 minutes before closing time I was trying to get air in my tires!). Very fair and reasonable price points. Relatively quick- granted I've clocked 1hr-3hr wait time but I understand the demand! Thanks for the free tire rotations and air. Y'all are amazing and I'm grateful. They will always have my tire business.

I purchased 2 tires in October 2017. I was going back at least once a week to get one of the tires aired up. This is now December and they finally said there was a leak in the valve stem and replaced it. One week later I am back because it is losing air. I am waiting another hour and 1/2 of my time. This is not acceptable.

I felt mislead by salesperson about waiting time. Plus the rebate turned into a time consuming hassle because salesperson used an old telephone number from one of my prior purchases in place of the number he placed on the receipt. Finally I called the customer support and they were able to qualify me for the rebate. Although I have yet to receive an email confirmation only the word of the person on the phone from customer support I have high hopes about receiving this $100 rebate because I am out of patience at this point.

I took my truck in to check an air leak so I dropped it off and headed to run some errands. When I came back to pick up my truck the rep tells me to follow him to the back. He wanted to show me the tire, it turned out the wheel was cracked and broken. That was the whole cause of the leak, the crack and broken piece on the 20” wheel looked really fresh. I asked him how could that happen to the wheel if I had run over nothing or hit solid on the roadway. He continued his BS and mambo jumbo about the break. I was in too much of a hurry to listen to his ** about it so I had to purchase one wheel and it cost me $254.00 but I’m taking this to corporate because they have to have cameras in the shop and I want to see the dismount of my wheel. I regret buying my tires at Discount Tires WESLACO,TEXAS.

I have drove over 40,000 miles in 7 months so tires are very important to me. I went to Discount Tire because an elderly gentleman who has been driving buses for years and use to have his own fleet recommended them to me. He stated that they are all over the country. When I went to Discount Tire and told them my situation they hooked me up with Continental 90,000 mile tires (4 Continental All Season Radials) that I am extremely pleased with. The assistant manager told me that him and a few other workers have them on their cars. I noticed an immediate difference in handling. The first thing I noticed is that my brakes have a lot less stress on them. They also hold the road very well.

In zero F weather refused to fix my slow leak, in Spokane (town of scammers) refused to fix my slow leak due to tire "too old", did not look at tire, tried to make me believe it was the law that they couldn't work on tires over 10 yrs old. I had to keep refilling in freezing cold, turned out I have Raynaud's syndrome and severely damaged 2 fingers of my right hand that winter. Another place fixed the leak for free, and I am still using those snow tires. Some tire stores will at least look at tire to determine condition, stay away from those trying to tell you it is "law", it is just the greedy store policy. Plus they overcharge for the mounting and warranty.

Looking for tires for my 2016 Kia Sorento EX. Typed up the tire size 235/65R17 and get a message the tires may not fit my vehicle search by vehicle type. I enter the info, and it gives me 18" rims and up. Dumbasses. The 2016 model came from the factory with 17" tires, not 18" tires. Fix your website before you kill someone fitting the wrong tires.

The people at Discount Tire were very helpful. Although the my rim and tire setup wasn't standard they helped set me up. Shipping and mount and balance were free. I had a broken piece they replaced immediately. I would recommend.

On Sept. 26, I went into the Discount Tire in Yuma, AZ, to find out why I was having a problem with low tire pressure. I was told that I had a damaged wheel rim and was shown the wheel. While doing the paperwork, the mechanic came in to say that I had a 2nd dented wheel rim. Next thing I know the salesperson is ringing up 3 rims! Just so happened that they were having a special of buy 3 and get the 4th free. Lucky me.

I bought wheels and snow tires for my Highlander at Sandy, Utah. Each time I go in to swap them out for the season, my tire pressure sensor on my dash goes off a few miles later, and it's a huge pain in the neck to have to return to have it fixed. Not buying tires from them ever again. I never had this problem with other places. I just went there for convenience.

Today was our first time going to Discount Tire, we have always used a local tire place and have continually been disappointed with the customer service. Discount Tire was recommended by a co-worker and we were NOT disappointed! They have excellent customer service! We got both all new wheels and tires and we were in and out in just over an hour. They have an excellent warranty on both the wheels and the tires along with free balancing and rotations for the life of the tires. I would highly recommend this location for the customer service alone!!

On 10/07/2017 I went to Discount Tires. I checked in at 8:27 am to get my tires rotated & rebalanced. They called my name at 9:55 am then they drove my vehicle to the back and 10 minutes later at 10:05 my vehicle was ready to go. I got in my car and checked my tire pressure gauge on the front drivers side showed 28 PSI. Just like it was before I got to discount tires. I drove 15 miles and it never changed. So I was there for 1hr and half for what a wasted morning. And then I called discount tires and told them what had happened. They told me to bring it back to them and I said I was there 1hr and half already and I said I don't think so. I have no respect for these bums they placed at this location. The people they had before was the best, very KNOWLEDGEABLE and PROFESSIONAL. They cared about their customers and they gave EXCELLENT customer service.

I have been going to Discount Tire for more than 30 years and I have more than ten sets of tires no rims, and would never buy the rims they sell. They are just junk. I usually try to buy tires on sale and buy the best mileage I can get. I always pull the vehicle into the bay myself and I stay with the vehicle until they give it back to me. I have caught employees failing to balance, rebalance or even rotating tires.

I am very upset with this store. My whole experience was awful. First they told me all wrong from the total to the parts. My time and energy spent and I am still waiting for the correct rims to arrive at their store and first told me a wrong total of course more they asked me to come in with car which is unsafe to drive. When I arrived they quoted they should have called me and to let me know parts were not there and I waited 1 and 1/2 hours again. Left one week later parts are in bill paid and of course the wrong product was delivered so another week goes by and still no rim again. Paid in full and the right passenger wheel is rubbing so bad I don't know what else to do. As I wait and do not feel safe in my car. Hopefully there is something you could do. This have put my life on hold and I am currently catching and paying someone to and from work.

Bought several sets of tires from Discount Tire, tried to get a balance and rotation, said the fronts were cupping, rears not bad, They did not want to rotate. Of course I didnt want to buy right then, hence the recommendation of no rotation. After finally convincing them to proceed with promised service, I'm convinced I was put on a back burner of all back burners, to get my tires rotated. How long you wait is directly proportional to how bad THEY, say you need tires, and you saying you'll wait.

The service was great, however NOT RECOMMENDED TO A FRIEND UNLESS WARNED: To get that highly sought after service there are two barriers to overcome that I would warn people about before they arrive. This DISCOUNT TIRE Pueblo, Colorado location has no clear way to arrive to the point of service. It is uncertain if a customer parks the car in any one location. Second, when a customer walks into the lobby the customer must jockey for position to get the attention of a representative. Although we received rapid and thorough service there is no way to recognize the order in which people will be served. The staff did a fantastic job in recognizing who needed help and got them engaged fairly well, but I can see potential problems here and is the only reason I would not recommend Discount Tire to a friend or family member without warning them first.

The people really nice here, but they always make me wait for my tire rotations for at least 1 1/2 hours minimum. They lost my hubcab, and eventually replaced it, only to find another one missing on my next tire rotation. Whether I make an appointment or not I am stuck here for over an hour. I have tried coming in on a weekday, early morning, before close and the results are all the same. Makes buying tires here not worth my time. It's not like I can walk home and come back. Get more help Discount Tire.

Turned out that the company was not at fault and it was just me not realizing it was just standard curb rash -- they was really nice and understanding and even offered a discount on new rims.

I went to the Cordova, TN location to get all four of my tires replaced and the service was friendly and the amount of time that it took to replace all the tires was reasonable. The only not reasonable part of the visit was afterwards when I went to work and about two hours later I come to my car to see that the tire in the back right was completely flat. I checked for punctures and I could not see any; the distance I drove was 15 miles on the interstate and I have done this plenty of times before with old tires and I have not had a problem. Unfortunately for me 7pm is after hours and so I cannot have it looked at till tomorrow. I hope something is done about this because if I had driven a longer distance the tire could have resulted in an accident.

I had purchased for my 2017 Dodge 3500 wheels for $808.00 and tires for 1600.00 from Discount Tire with installation. In addition I paid tire insurance for refund or replacement. On March 3, 2017 they were installed. On Jun 4 2017 while driving on the freeway at 80 mi/hr front right wheel came off the car causing damages to the vehicle. I filed a claim with Discount Tire and they denied my claim. Based on investigations perform by Discount Tire investigator vehicle have more than 1000 ml and my husband was a former part time employee was accused by sabotaging and tampering with a vehicle. I filed complaint with BBB, they did not replied. Please direct me in a right direction to help me solve this problem.

Arrived 9:10 AM. Both front tires were leaking air. Salesman confirmed with air gauge. Said will be ready at 10:30. I asked at 11:25 because nobody has told me anything. They said it had been ready. Then I found out that only 1 Tire was fixed! A different salesman said I'd have to wait a lot longer to get the other one checked again. Went back to original guy who is pulling it back there to fix. Still waiting and it's been 3 1/2 hours. Customer service is not polite. They turn their backs to you so they don't have to help you. One lady asked if they were going to serve lunch here since they were taking so long. I will not come back to this Discount Tire location on Stella Link at West Loop South in Houston.

On July 2016 I Purchased 4 new tires (70,000 mile). In November I took it in to get tire rotation and wheel alignment at that time which they mentioned that the alignment was bad. Came January I took it in because I would notice the alignment to be off, so I took it to Discount Tire to get it checked out. At that time they mentioned the alignment to be off again so he asked me if I had bumped the curve or hit a pot hole so I told him no, so they did the alignment again and I left. So just as I was getting home I started to notice the alignment issue came back again. It's like they left a screw loose that the alignment is fine at that time but once I drove it around the alignment moved again.

Discount Tire had young individuals working on tire rotations and I think they have to hurry instead of focusing on quality of work they need to complete. Need to be more attentive to how things need to be done because they cross threaded the lug nut on the stud and I could not loosen or tighten the lug nut and they sent me Meineke Auto to have the stud and lug nut replaced and all because of a simple tire rotation and best part is Meineke tech said this happens OFTEN because Discount Tire had a form called "Broken Stud Repair Referral Form" that just had to be filled out and take to Meineke Auto to have problem corrected.

I was out of town in Toledo, OH and there was a monsoon. I had a very low tire and pulled into the store on Monroe street to have it checked. Matthew ** and Josh ** let me in (after hours) and fixed my tire. I was able to make it back home without being stranded on the side of the road. Matt and Josh helped turn my horrible evening around and really came to my rescue in a tight spot.

I had a center cap of the wheel cover missing. Called them, they said to come in; I did. He was polite and came to the car and immediately said I needed new tires. He looked at the wheel cover and saw the center part missing and we went back in. He showed me the computer and said, "This model is only 92.00 and will fit." I said, "Why would I want to buy this one when the center cap isn't there so the nuts are still showing?" He replied, "All cars but the Mercedes have the center showing." I said, "My car is a Mercedes. It is foolish to pay you $92.00 to look like it still does." It didn't make sense. He also said the tires would be about $292, but didn't tell me the kind. I went to another store and got the help I needed; told my tires were still OK. Was it because I was a woman? Maybe 74 years old and driving a MZB?

I purchased a new set of tires for my Toyota Sequoia ($1200). They broke the front two Toyota caps to my rims and when I told them to fix them they said it was not their problem. I just spent $1200 in new tires and you fix what you broke! I will never use this company again!

The Senior Assistant Manager and guys at the Aldine Westfield store in Spring customer service is exceptional. My Mercedes had a nail in the tire and they repaired it and got me taken care of fast. It was almost 6:00 pm and I know that they are ready to go home at 6:00 pm, but they took the time and accepted customers until right at 6:00pm which is the time they close. Thank you Discount Tire.

My real name is Darren **. I'm writing this review to tell the public that the only way to get Discount Tire to honor a claim is to put them on blast everywhere, which I intend on doing. But I actually like the guys at this place. They get 5 stars for customer service. Joel is a great manager, but he can only do what he is allowed to do when it comes to claims. Just like a woman by the name of Sapphire in the Discount corporate claims department. Now, she has a job to investigate, just like Joel. But she seemed more like a bodyguard for Discount Tire. she admitted to no wrongdoing by Discount Tire.

I purchase 4 new tires at Discount Tires in Joliet on Plainfield Road. I return to inflate and rotate the tires, which is of no cost to me because I paid for that service. Prior to that I had some repairs to the right and left rocker panels of my car at A and V Auto Body in Rockdale [815 630 5193] and had to take it back to get it work on because some rust showed up and photos was taken of the rust spots before I took the car to get the tires fixed, the servicemen at tire discount damage my car and is now denying they did it. My coworkers saw the car the day before I took the car to Discount Tire. I JUST paid $1500 to repair my car and they damage the passenger side. Now they are telling me don't call their office to complain, they will tell the police that I am harassing them. Can anyone BELIEVE THIS??? THAT'S PAUL AT DISCOUNT TIRE IN JOLIET ON PLAINFIELD ROAD. I am asking them to fix my car.

Discount Tire In Tucson On Calle de Santa Cruz - I called the business Monday to get two tires. They had one. The salesperson said he'd order one and call back in 20 minutes to let know. No phone call so I called back and got another individual who did some research and determined that the second tire had been ordered from Phoenix. I asked that I be called when they knew. I made a 3:30 appointment as he said the latest they'd deliver was 3 PM. I got there. No tire. I was waited on by Hector. Very polite. He took my unhappy comments. I told him the whole story. My final comment was that he should talk with his boss. He took the heat for lack of performance for others and the company. I will get the tires when I get back home. I shop at Discount Tire in Reno on S Virginia st. They know how to run the business.

I dropped my van off at Discount Tire 33633 Gratiot, Clinton Township, MI on 2/17/17 for a slow leak tire repair and rotation. I received a call about 2 hrs. later from the store telling me I needed a new tire, they can't fix it and don't recommend driving on it, it's too dangerous. I told them to put it back together, order the tire and I will pick the van up and return when the tire comes in. I picked it up, took it home, took the tire off and could not find anything wrong with it. Also I looked at the invoice and it stated a tire repair and tire repair kit were on the invoice. I put on 400 miles since then with no loss of air or problem. Very strange, I do think they were trying to sell me a tire I didn't need. Salesman was **.

Wife went to get a flat fixed on one of your tires and came back with 3 new tires at full price. Discount totally refused to honor any warranty adjustment on the warranties that were purchased on the tires. First they falsely claimed tires were past warranty mileage and then when that was clearly false, they then said warranties were voided because she had not brought car into store for rotation after buying tires but that too was false since when she got the last tire 10,000 miles later they rotated the tires. They said the flat tire she went in for had a bubble in the sidewall which they said was an impact break that could have been caused by a normal road hazard and was not covered by the warranty. Your warranty clearly says otherwise. I am an attorney with 50 years experience and can read a warranty and I have been buying all my tires from your company for 35 years but never treated like this.

I've been a loyal customer with Discount Tires for years. I have an office right across the street from the Friendswood location. I couldn't get waited on so I went back across the street from my office and made a deal for tires on the phone. I can barely walk because I need both knees replaced and they have taken me across the street on numerous occasions.

First off, let me tell you that I have been a satisfied customer of Discount Tire for over 30 years. But today takes the cake!!! And not n a good way!! After the purchase of 4 new tires for my Enclave, to the tune of $650.00. After 4000 miles the outside edges of the 2 rear tires at tread bare. I went to local mechanic shop, who I have used for years and who aligned my tires 2 weeks prior to the purchase. He told me after checking alignment again, that wheels were within computer specs., and it was a tire problem. So I took the car to said Discount store. They would not stand behind their tires but would give a small discount on two new ones. BS!!! Today I dealt with an Ethernet Ass't Manager. My mechanic told me that that store has gone downhill in a hurry since new management. So I went to a different Discount Tire where I got a full replacement.

When servicing my car, the "mechanic" failed to secure the wheel covers resulting on two falling off - only one was recovered. The store was unresponsive until after I made two contacts to the corporate offices. After this they were interested in replacing them until they discover the cost of a factory wheel cover - at which point the store claimed that the part was unavailable. Hyundai managed to sell me one, in stock. The set of tires for my truck will come from Sam's Club or Les Schwab. Screw Discount Tire.

I arrived at the Discount Tire located in Carmel, Indiana about 20 minutes before they opened. It was raining and I was prepared to wait. I did notice within a few minutes of my pulling into the parking lot one of the 7 to 8 employees inside the store walked over to lock the entrance door, I guess he was assuming I might try to come in early.

I bought four new Arizonan silver edition tires from Discount Tires in Bellmead, Texas on Aug. 31, 2015, for my 2012 Hyundai Elantra at 33,044 miles. (Cost $574.16.) They have a warranty for 50,000 miles expiring three years from purchase date. My car inspection Jan. 31, 2017, did not pass the tires because they were too worn at 50,277 miles. That is a sharp contrast from the 50,000-mile warranty: a mere 17,233. Furthermore, they only lasted 17 months. I went for replacement and got the song and dance about how they could sell me a better tire (the kind the employee assured me was on his mom's car).

I have Yokohama tires. They are not noisy, they last me long, and good mileage is put on them. I'm at 35000. Also, they have good handling and perfect in the rain and snow as well. I recommend this tires to other people, you won't be disappointed.

I ordered a tire from discounttire.com which had to be sent to an auto repair shop. The tire was put on my car and halfway home, I realized that it was the incorrect tire size. Discounttire.com sent the wrong sized tire to the auto repair shop. When I called discounttire.com's customer service, the customer care agent was very nonchalant about the situation. I won't be ordering from them again.

I went to the Discount Tire location to get 4 tires I bought from them online, balanced and mounted on October 18, 2016. Approximately 2 weeks after having that done while driving my car I felt it wobbling a bit. I was curious because I never felt that before so I did some research online trying to figure out what could be the cause of that and from what I gathered I was under the assumption maybe it is my wheel bearing. About 4 days later after I felt the wobbling another motorist driving behind me inform me that my rear wheel was wobbling. I responded by telling them I am aware and it may be my bearing. It never dawned on me to check my lugs.

My Discount Tires are long lasting and gives a smooth ride. I'm on 49000 with them. They are of good value and the company stands behind this product. On the other hand, BF Goodrich/Michelin does not stand behind their product. Tire are garbage and cause accidents all of the time. Do not buy BF Goodrich/Michelin tires... You will regret it.

But once they looked at me being a person of color they completely ignored my presence. And left their duties and out they went to the service area never to return. Then a young man appeared to be Hispanic and took charge and quickly helped me. Racial discrimination based on color of skin is against the law your. The 2 employees that thought it was humorous should be terminated.

Such amazing Customer Service!!! I was driving from Houston to Dallas for a meeting when I struck a nail, I was able to locate a Discount Tire a few miles from where my appointment was. Although there were many ahead of me in line when I arrived, I had mentioned my dilemma and driving in for a meeting and was on a time crunch. I was offered a ride to my location and so graciously picked up afterwards. My tire had been fixed and couldn't be happier. Mike is the Manager at Discount Tire and would recommend this shop!!! Thank you Mike and crew.

Purchased four new tires on 10/18/2016. While driving on 12/2/2016 one of the tires fell off the car. Thank goodness no one was hurt or worse. Haven't heard one word from the claims department. The vehicle sits in our driveway because no one in their right mind trusts driving it anymore. The work was performed at Machesney Park, IL Discount Tire. Will never go back.

Last 2 times I went in to get tires they left at least one lug nut off and a couple were broken. My car had them all when I took them in. This is a real safety issue for me and very dangerous. I am disappointed in them as I have gotten my tires there over the years.

10/23/2016 - I purchased a used 2014 Hyundai Elantra Sedan in March 2016. Before leaving the lot I went over any body and interior imperfections with the dealership. I pride myself on the fact that I take very good care of my vehicle mechanically and cosmetically. I had my car detailed the day before I went to Tires plus which was in the middle of August of 2016. At the time of the detail I arrived early to talk to the detail employee and make sure there were no scratches or nicks from the buffer. The car was fine except for items I knew of when I purchased the car.

I just took my car to Discount Tire in Southport today and was very satisfied with their tire replacement policy and customer service. I purchased the Falken tire about a year ago, and it still had a lot of tread left. I got a flat tire and told Discount that I wanted to claim my Road Hazard warranty on the certificate that I bought. Evan, the salesman, said that was no problem and that Discount would either repair or replace the tire free of charge.

After purchasing a full set (4) tires for my 2000 Suzuki Grand Vitara about 6 months I noticed small cracks in sidewall of two of the four. I immediately went to my local Discount Tire Co. and told them I was very dissatisfied with the service and poor performance of these tires. I was allowed almost the full credit price for the tires in an adjustment and got a full set of Michelin tires of much better quality with road hazard insurance, free balance and rotation for a very fair price. I highly recommend Discount Tire Co, to anyone seeking quality products and excellent customer service.

I was just told by Discount tires that my Michelin defender 90000 mile warranty tires are WORN OUT! The tires only have 30000 miles on them!! The rude sales person at Discount tire was not interested in the "so called tire replacement warranty certificates" Discount sold me with these tires at $16 per tire! He said "Well you know we can't be stupid about this--this is Arizona and you should know that no tire is going to last you that long!" The tires are also only 4 years old! He then wanted to sell me more of those LOUSY Michelin tires! My advice to tire buyers is NOT to buy MICHELIN TIRES ---and not to buy them from DISCOUNT!!

Yesterday was the 3rd and last bad experience dealing with Discount Tire. 3 chances and 3 consecutive strikes was extremely generous on my part. I won't be returning. Perhaps they should focus on return business rather than extreme sales pressure to increase profit TODAY. Apparently they fail to understand that most people have more than one car and they could make even more money with returning customers.

I have given my car Discount tire company to change old tires. They did it by charging $94. All looks good. I traveled 2 days no lights came ON. When I hit the Speed more than 40 MPH, I see ABS, VSC and 4WD is ON. I took it to Toyota showroom (camelback Toyota). They diagnosed it by charging $132 + tax and found, said to me, somebody recently messed it up with RH speed sensor wiring, have documentation C0200 codes. I took back my car to Discount Tire company and asked for it. They said they will send claim to Corporate, corporate will review and call me soon. It did happen.

I originally bought a set of 5 BF Goodrich 31x10.5x15 KO tires. I was getting really good mileage on them when one day away from home on a trip there was debris in the road that I couldn't avoid without going into oncoming traffic. I got one tire repaired by them putting 5 plugs and one hot patch on the inside the tire. Then there was a tire with a slice in the sidewall of the tire leaving it with a flap of rubber. The third tire had a piece of wood the size of my thumb that went through the sidewall of the tire and couldn't be repaired. They had to use my new spare for the sidewall damaged tire and I called Discount Tire and told them I was coming in. That was about November 15th, 2015.

Brought my vehicle in for tire rotation and was told 45 minutes. An hour and 30 minutes later and I'm still waiting. Several female customers came in after me and they were in and out in front of me. When I asked what was taking so long for rotation, they said appointments came in and they came 1st. I overheard 2 employees talking about one of the female customers... not good things!!! Absolutely never again...

Bought 4 tires and persuaded to purchase the "protection package," and promised a $70.00 reward debit card. I got the card in the mail. Tried to use the card. Could not use as it always showed "invalid card." I called the number on the card but an automated voice kept asking over and over for the 16 digit card number. Entered and the system would say, "Not able to look up the card." Finally put the card in wallet and forgot about it until recent visit to Discount Tire for 6000 mile first rotation/balance. Shop indicated the card expired on 03/16 and nothing they could do. To be fair it did state that on the card face but it was never valid and there was no way to contact a PERSON at the number on the card. Beware. I feel I was scammed. The shop retained the original receipt and said they would check on it.

I had an issue with a tire that needed to be replaced and was not happy with the service I initially received. I sent a complaint to the email address listed on Discount Tire's website. I was later contacted by a regional manager and was offered replacement of my damaged tire for free. I took my vehicle into the Discount Tire location in Spring TX today. Not only did they replace the one damaged tire, but they replaced all 4 tires at no cost to me. In addition, I was treated with courteous and speedy service. Kudos to Discount Tire for taking my complaint seriously and making things right!

I'm not one to give reviews but I want to do this right now. I'm a customer of discount tire for 25 years, most of the time it's been a good experience until a couple of instances lately here with the store in Gilbert AZ, Warner and Cooper roads. I recently bought a set of 4 FALKEN/ziex05 tires from this store, drove for approx. 200 miles on them, noticed back rear passenger side tire leaking air. Took the truck in, they replaced the valve stem... no charge (THIS is the service I expected, except the 1/2 hour promised took 2.5 hours), at least it got fixed. 200 more miles, another valve stem problem, take it in again, another 1/2 hour promised. 2.5 hours later, I return to see my truck up on the stand still, they tell me I need new tire sensor for tire pressure warning indicator (I've never had to have these before? I've had the same wheels with countless sets of tires mounted by Discount before. No mention ever of new sensors).

I bought 4 tires 5 mo. ago. One start small leak. I took it back to them. They said nothing wrong with it, 2 weeks later leaked again. This time they found small nail, I left the shop, get on freeway. Tire start shake so bad I thought it going to come off the car. Went back again so they can balance it and to get a hell out of there.

These incompetent teens put the wrong lug bolts on my car damaging the ABS, hubs and brakes ($1600). They told me to drive it off the lift and it wouldn't move because the bolts are smashed into the brakes. They made the note that the install was done incorrectly and another mechanic confirmed the damage. I am waiting on their insurance to contact me. SA TX 281 and Evans.

I made an appointment at the Discount Tire on Thunderbird Road in Peoria, AZ almost one week in advance. I showed up about 5 minutes early and got signed in right about exactly when my appointment was as they were helping another customer in front of me. As I'm waiting patiently for my vehicle to get inside the shop, I am continually hearing the employees telling people who showed up without an appointment that it would be about an hour.

I do not write reviews very often. Today I had a great experience at Discount Tire located 2190 GA-92, Woodstock, GA 30188. I ordered my tires online and they called me back to two days later setup the appointment. They matched a competitive offering and I was done and back on the road in 20 minutes. They had the tires in stock, great price, service was fast and they were really nice people from front desk to service techs. Thank you for a great experience.

Paid $732 for 4 tires. The balance was not done right and my car was almost uncontrollable. Took it immediately for a front end alignment. The man at the alignment place told me it was not balance right and they had not put back a washer on the rear tires that should be there. He even showed me and he called Discount tires for me and explained to Chris, the manager. When I took the car back, Chris, the so called manager was rude, and crude and made me wait over an hour. When I complained he told me to shut up or I will make you leave the store. Bad customer service. Bad management, unsafe work. I called the Corporate office in AZ. I will tell everyone I can not to go to there.

Good service needs public acknowledgment and my wife and I were extremely happy with the service we got at Discount Tire in Amarillo, Texas! My wife and I were headed home to Indiana from California and were driving after dark in a driving rain. Immediately off the exit we spotted our motel and were anxious to get some rest. I went through a deep puddle around a storm drain, scraped the broken curb and slashed the sidewall on my right front passenger tire. Stuck in the front entrance of our motel, we patiently waited for the service man from AAA to put on our spare, we noticed a Discount Tire store right across the street.

Discount tire in Lubbock, TX put new tires and wheels on my car. While driving 65 mph to Houston, TX the tire and wheel fell off. My friend and I were in the car, we pulled to the side of the highway. I was one mile from Discount Tire in Conroe, TX. I had at my expense the car towed. After all DT areas coordinated the fiasco, the issue ended up at Corporate. They are antagonistic and careless. We are 39 days into this. I have proved their fault. My daughter lost her job in Lubbock as she couldn't get back, they took so long.

Other than the wait times for rotations and balance I have had good experience with this location. I have purchased a set of tires and set of trailer tires from them prior and needed another set of tires so I went there. They were kind of slow as usual but no big deal. They get my new tires on and drive my truck around to the door. The tech hops out and says "Is this your truck?" I said yes and thank you as he hands me the receipt. He tells me about some grease on the inside of a couple of my rims which I tell him I am aware of. So I go to jump in the truck and before I even open the door I see the molding that runs the length of my rocker panels is hanging there and it was not when I got there. So I get the manager and he comes to look but can't bend over because of his bad knee he said so. He gets another guy to come and look. The other says "Dang it. Those guys know not to do this" and that the rocker had folded breaking the moulding clips.

Let me start by saying I went to Discount Tire to see if they had better prices and service. Well I ordered my tires online and set up an appointment online to have the tires installed. When I arrived at the store I told them my name and what I was there for. The person I spoke to had trouble locating my order but finally found it. I had my winter rims and tires on the truck and explained that I wanted the new tires I ordered put on the chrome rims in the back of the truck and dispose of the old tires on the chrome rims. I then left and they said it would be about 45 mins to an hour.

Thank you.

I arrived at Discount Tire Saturday morning at 8:05. They took my keys at 8:35 to get my tires rotated. There was about 4-5 people in front of me. Employee said it would take 45 minutes which was understandable since there were many people. Over 1 1/2 hours later they finally took my car to rotate my tires. I saw many people come and go that got there way after I came. Once they took my car to get my tires rotated they came to me 5 minutes later saying I needed a new tire. I asked why did it take so long especially since many other people came after me and have already been taken care of. Employee said that my car was taken in order but I could clearly see that was not true.

Went to store due to flat tire, they couldn't find the leak so just inflated it. Sure enough the tire lost air over the day so had to go back. Both times had to wait 2 hours. I'll never pay for their certificates again, waste of time.

On Thursday I visited the West Bellfort store because my steering wheel with vibrating. I requested that they examine the tires to see if there were any particles or items in the tires. They so concerned with trying to tell me about one of my tires being in the yellow they never once responded with the information I have requested. I had the tires rotated only to leave the store and have my car riding worse than before I drove it in. I went back after a couple of hours because the tire pressure light has come on and explain the problem getting worse; they tell me they needed to reset the tires to the appropriate pressure and my light would automatically go off, that too was an incorrect statement, so I decided to go to another location.

I recently returned from Florida and had a tire plugged while on the road. I noticed the same tire looked low and checked where it was plugged and found it leaking again. I went to Discount Tire in Dearborn, MI to have it repaired. The tech (I use tech loosely) behind the counter asked me what kind of plug was used and my tire and my reply was, "I did not know". He then proceeded to tell me it could not be fixed because the plugs hold water and rust the steel belts in the tire (I guess my stupid beacon was going off). Mind you the tech did not even look at my car much less the tire when he told me this. I said, "You're kidding, right?" He said, "No" and that's when I said, "I think I'll get a second opinion".

On Thursday June 9th, 2016 3:15 I went to Discount Tire to have a flat tire repaired. It was very busy and I was told it would be like a 1/2 hour to 40 minutes, I was fine with that. Well I started to realize that there were other customers that came in at 3:30-4:00 that were leaving before me. So I approached the counter and asked to speak to a Manager. Josh the Manager said "I'm the manager I'll be with you in a minute." He was on the phone. 10-15 min later he gets off the phone. I told him I need to know why my car is not done. He says "can't you see how busy we are?" I said "yes I can, but I've been waiting for 1 1/2 hours and others that came after me are gone." I said it only took me 20 min to drop the spare and change the flat I had from the blowout and your guys are taking 1 1/2 hour to do what I did.

I don't recommend that anyone sign up for Discount Tire credit cards. They can be nice at first but I was hit with a blindside payment of an extra $25. They claim to have tried to take a payment out of my account but wasn't able to due to insufficient funds but the bank disagreed to the statement. I was never contacted about this problem however my card was deactivated. When I spoke to a supervisor he informed me that the notice was coming in the mail and it would take seven to ten days to receive. A week later I receive emails from debt collectors about a small balance due. I thought to give it up. I don't want this to happen to anyone else.

My husband and I have done business with our local Discount Tire for years. Not sure why they decided to make changes to their honest sales practices to make them dishonest sales practices. The last few times I have been in there to have my less than year old tires rotated and balanced (just had my third rotation done) 15000 miles on 85,000 kumo tires. I was told I need new tires! My tires still look brand new, have lots of tread. Run that game on some other gullible woman! I know better jerk. Remember I bought them from you and had you order the same tire with a step up from 60,000 to 85,000 miles. The last tires I got 62,500 miles and 4 years out of them. Note to DT you have About 4 more years of tire rotation and balancing before you get another dime out of me!! Oh and by the way, at that time I will be moving on and buying my tires directly from the dealership since they will match your price and rotate/balance.

They are very friendly and provide us with very great service. They even provide us with free tire pressure check and refill, free tire rotation and even free tire balancing. I plan to buy more tires from them since so far they provide us with great service!

We've been a loyal 4-customer family for years. Went in with a big SUVs rear tire going down... Currently 23 psi. The employee said it'd be at least an hour. I couldn't wait as I had a dr appointment. He justified by saying there's a lot of people traveling that have flat tires, a lot of people going out of town for graduations. Ok. It's storming. My tires on its way to flat! NOT even a quick fix of air!!! They won't be my go-to tire store anymore!!!

Arrived at Discount Tire at approximately 1:20 pm and was told the wait was one hour to one and half hours before complete. At the hour and half mark I had to inquire why my car had not even been taken back to begin work. After watching customers that arrived after me with similar requests for 4 new tires get service before me, I was very frustrated. I was about to ask for my keys back and leave when they rushed my car into a bin. I'm at 2 and half hour waiting mark at this point. I will not return to Discount Tire. Although I have been a customer for about 20 years, they lost my business for good. There's plenty of comparable competition out there.

Went into Discount Tire in Joplin, MO with a nail in my tire. I was told it could be patched, but immediately not just the kid waiting on me, but three different employees tried to tell me my tread was low on all four tires and I needed to replace all four tires. I explained when I get back from the trip I'm heading out on, I plan to change them, but am also changing my rims from 19" to 18" size, so I don't want to replace all my tires today. I explained thru don't have the time I plan to put on my car. Well, of course they come back and tell me that the tire can't be fixed, and needs to be replaced. Then insist, if I'm going on a long road trip, I can't just replace one tire because it will pull too bad. $450 later I now have two new tires I won't need for more than 2000 miles before I change to the time I want on my vehicle. Their high pressure up sales tactic has ensured that I will never step foot in another Discount Tire store again.

I've been purchasing tires from Discount Tire for over 16 years and have purchased over 10 new sets. This last winter I had them remove my regular tires and install studded tires that I had purchased from them last winter. Today I took the car in to have the regular tires put back on and was told that two of the tires needed to be replaced... However I was not told this when they removed them that two were bad and would need replacing when I came back in to have the studded tires taken off. Now I am given a "story" that they had a bad employee that was not telling customers that they had bad tires that would need replacing... Duh. They would not put the tires on so I took them to another tire shop that said that there was nothing wrong with the two tires and they installed them. I will NOT be shopping at Discount Tire any longer.

Long time happy customer until now. Tire pressure check is a great safety item that helps company and customers. Today, I stopped by to have tire pressure checked on my motorcycle due to long winter of non-use. As the service tech started to check the pressure, the manager walked by and told him, NO MOTORCYCLES! He just walked away. Didn't even have the courtesy to talk to me as to why. This policy is bad for business and safety. My family has now been encouraged to avoid Discount Tire for all future business. Didn't cost Discount Tire anything except our future business. Thanks Discount Tire in N. Richland Hills, Texas! More managers like him will put you out of business. The website says free tire pressure check... ANY TIRE... NO MATTER WHERE YOU PURCHASED THEM.

Went to swap out snow for summer tires. Said they were done. Got home and started to put snow tires into storage. Noticed that two of my tires were not present. Called that tire store and they said they had them there. Had to drive back to their location which I had other things to do. Had to get two new tires put on some time later because of alignment issue at a different tire store. Discount tire never told me my snow tires were not wearing correctly and needed an alignment. The two tires that got ruined by the alignment were their tires. They just lost a customer. Those ruined tires were very expensive. Can't rely on them to tell me if something's wrong with alignment. Have to stay on top of it myself.

I went in to have them check my vehicle because the low tire pressure light was on. Before you know it, the salesman comes back and tells me I have a nail in the tire and it's not repairable. I will need all new tires because it's not safe to put only one on. I said, "no, thanks, and goodbye."

Discount Tire are using their BS chart, lies and excuses, to sell you their tires. I and my family stop using them. You can buy tires from the internet cheaper and have the small local shop balance and mount it for you without any BS. Been warning friends and other people to stop going to Discount Liars.

They told me "We fix it for free." Get my car which I was putting air everyday for a week. They took my car and after refusing buying new tires, I was waiting, after 15 minutes they called me and say: "You need to buy a new tire", I said "Why???" and they show me a huge nail getting out from the side of the tire, and said "if the hole is at the bottom we fix it, but look is in the side, so you need a new tire." I cannot believed, I was putting air everyday for a week, I've Never seen that big nail. This is a ripoff store, they trying to offer free service and they just trying to sell sell sell their tires.

I've been going to this location for tires for 10 years now and the manager has been here since I started coming in. Their prices are always fair and I've never had a defective tire from them for as long as I've shopped here. I try not to skimp on the quality of tires and do my research to make sure I'm getting a high quality product. They always have done a great job installing my tires. The warranty is really great and I can't count how many times I've had to bring my tires in for repairs. They even repaired the tires on a rental I had.

I was advised by Discount Tire located on Holcomb Bridge Road, Alpharetta, GA to replace my tires that had 48,627 miles. I paid over $1000 for 4 new tires with lifetime rotation and balance. I was told the tires were guaranteed for a minimum of 45,000 miles but they should last a lot longer. With less than 35,000 miles on the tires I was told that my tires were worn out and they would no longer honor my lifetime rotation and balance but they would sell me new tires.