Discount Tire Reviews

I went to the Discount Tire location to get 4 tires I bought from them online, balanced and mounted on October 18, 2016. Approximately 2 weeks after having that done while driving my car I felt it wobbling a bit. I was curious because I never felt that before so I did some research online trying to figure out what could be the cause of that and from what I gathered I was under the assumption maybe it is my wheel bearing. About 4 days later after I felt the wobbling another motorist driving behind me inform me that my rear wheel was wobbling. I responded by telling them I am aware and it may be my bearing. It never dawned on me to check my lugs.

My Discount Tires are long lasting and gives a smooth ride. I'm on 49000 with them. They are of good value and the company stands behind this product. On the other hand, BF Goodrich/Michelin does not stand behind their product. Tire are garbage and cause accidents all of the time. Do not buy BF Goodrich/Michelin tires... You will regret it.

But once they looked at me being a person of color they completely ignored my presence. And left their duties and out they went to the service area never to return. Then a young man appeared to be Hispanic and took charge and quickly helped me. Racial discrimination based on color of skin is against the law your. The 2 employees that thought it was humorous should be terminated.

Such amazing Customer Service!!! I was driving from Houston to Dallas for a meeting when I struck a nail, I was able to locate a Discount Tire a few miles from where my appointment was. Although there were many ahead of me in line when I arrived, I had mentioned my dilemma and driving in for a meeting and was on a time crunch. I was offered a ride to my location and so graciously picked up afterwards. My tire had been fixed and couldn't be happier. Mike is the Manager at Discount Tire and would recommend this shop!!! Thank you Mike and crew.

Purchased four new tires on 10/18/2016. While driving on 12/2/2016 one of the tires fell off the car. Thank goodness no one was hurt or worse. Haven't heard one word from the claims department. The vehicle sits in our driveway because no one in their right mind trusts driving it anymore. The work was performed at Machesney Park, IL Discount Tire. Will never go back.

Last 2 times I went in to get tires they left at least one lug nut off and a couple were broken. My car had them all when I took them in. This is a real safety issue for me and very dangerous. I am disappointed in them as I have gotten my tires there over the years.

10/23/2016 - I purchased a used 2014 Hyundai Elantra Sedan in March 2016. Before leaving the lot I went over any body and interior imperfections with the dealership. I pride myself on the fact that I take very good care of my vehicle mechanically and cosmetically. I had my car detailed the day before I went to Tires plus which was in the middle of August of 2016. At the time of the detail I arrived early to talk to the detail employee and make sure there were no scratches or nicks from the buffer. The car was fine except for items I knew of when I purchased the car.

I just took my car to Discount Tire in Southport today and was very satisfied with their tire replacement policy and customer service. I purchased the Falken tire about a year ago, and it still had a lot of tread left. I got a flat tire and told Discount that I wanted to claim my Road Hazard warranty on the certificate that I bought. Evan, the salesman, said that was no problem and that Discount would either repair or replace the tire free of charge.

After purchasing a full set (4) tires for my 2000 Suzuki Grand Vitara about 6 months I noticed small cracks in sidewall of two of the four. I immediately went to my local Discount Tire Co. and told them I was very dissatisfied with the service and poor performance of these tires. I was allowed almost the full credit price for the tires in an adjustment and got a full set of Michelin tires of much better quality with road hazard insurance, free balance and rotation for a very fair price. I highly recommend Discount Tire Co, to anyone seeking quality products and excellent customer service.

I was just told by Discount tires that my Michelin defender 90000 mile warranty tires are WORN OUT! The tires only have 30000 miles on them!! The rude sales person at Discount tire was not interested in the "so called tire replacement warranty certificates" Discount sold me with these tires at $16 per tire! He said "Well you know we can't be stupid about this--this is Arizona and you should know that no tire is going to last you that long!" The tires are also only 4 years old! He then wanted to sell me more of those LOUSY Michelin tires! My advice to tire buyers is NOT to buy MICHELIN TIRES ---and not to buy them from DISCOUNT!!

Yesterday was the 3rd and last bad experience dealing with Discount Tire. 3 chances and 3 consecutive strikes was extremely generous on my part. I won't be returning. Perhaps they should focus on return business rather than extreme sales pressure to increase profit TODAY. Apparently they fail to understand that most people have more than one car and they could make even more money with returning customers.

I have given my car Discount tire company to change old tires. They did it by charging $94. All looks good. I traveled 2 days no lights came ON. When I hit the Speed more than 40 MPH, I see ABS, VSC and 4WD is ON. I took it to Toyota showroom (camelback Toyota). They diagnosed it by charging $132 + tax and found, said to me, somebody recently messed it up with RH speed sensor wiring, have documentation C0200 codes. I took back my car to Discount Tire company and asked for it. They said they will send claim to Corporate, corporate will review and call me soon. It did happen.

I originally bought a set of 5 BF Goodrich 31x10.5x15 KO tires. I was getting really good mileage on them when one day away from home on a trip there was debris in the road that I couldn't avoid without going into oncoming traffic. I got one tire repaired by them putting 5 plugs and one hot patch on the inside the tire. Then there was a tire with a slice in the sidewall of the tire leaving it with a flap of rubber. The third tire had a piece of wood the size of my thumb that went through the sidewall of the tire and couldn't be repaired. They had to use my new spare for the sidewall damaged tire and I called Discount Tire and told them I was coming in. That was about November 15th, 2015.

Brought my vehicle in for tire rotation and was told 45 minutes. An hour and 30 minutes later and I'm still waiting. Several female customers came in after me and they were in and out in front of me. When I asked what was taking so long for rotation, they said appointments came in and they came 1st. I overheard 2 employees talking about one of the female customers... not good things!!! Absolutely never again...

Bought 4 tires and persuaded to purchase the "protection package," and promised a $70.00 reward debit card. I got the card in the mail. Tried to use the card. Could not use as it always showed "invalid card." I called the number on the card but an automated voice kept asking over and over for the 16 digit card number. Entered and the system would say, "Not able to look up the card." Finally put the card in wallet and forgot about it until recent visit to Discount Tire for 6000 mile first rotation/balance. Shop indicated the card expired on 03/16 and nothing they could do. To be fair it did state that on the card face but it was never valid and there was no way to contact a PERSON at the number on the card. Beware. I feel I was scammed. The shop retained the original receipt and said they would check on it.

I had an issue with a tire that needed to be replaced and was not happy with the service I initially received. I sent a complaint to the email address listed on Discount Tire's website. I was later contacted by a regional manager and was offered replacement of my damaged tire for free. I took my vehicle into the Discount Tire location in Spring TX today. Not only did they replace the one damaged tire, but they replaced all 4 tires at no cost to me. In addition, I was treated with courteous and speedy service. Kudos to Discount Tire for taking my complaint seriously and making things right!

I'm not one to give reviews but I want to do this right now. I'm a customer of discount tire for 25 years, most of the time it's been a good experience until a couple of instances lately here with the store in Gilbert AZ, Warner and Cooper roads. I recently bought a set of 4 FALKEN/ziex05 tires from this store, drove for approx. 200 miles on them, noticed back rear passenger side tire leaking air. Took the truck in, they replaced the valve stem... no charge (THIS is the service I expected, except the 1/2 hour promised took 2.5 hours), at least it got fixed. 200 more miles, another valve stem problem, take it in again, another 1/2 hour promised. 2.5 hours later, I return to see my truck up on the stand still, they tell me I need new tire sensor for tire pressure warning indicator (I've never had to have these before? I've had the same wheels with countless sets of tires mounted by Discount before. No mention ever of new sensors).

I bought 4 tires 5 mo. ago. One start small leak. I took it back to them. They said nothing wrong with it, 2 weeks later leaked again. This time they found small nail, I left the shop, get on freeway. Tire start shake so bad I thought it going to come off the car. Went back again so they can balance it and to get a hell out of there.

These incompetent teens put the wrong lug bolts on my car damaging the ABS, hubs and brakes ($1600). They told me to drive it off the lift and it wouldn't move because the bolts are smashed into the brakes. They made the note that the install was done incorrectly and another mechanic confirmed the damage. I am waiting on their insurance to contact me. SA TX 281 and Evans.

I made an appointment at the Discount Tire on Thunderbird Road in Peoria, AZ almost one week in advance. I showed up about 5 minutes early and got signed in right about exactly when my appointment was as they were helping another customer in front of me. As I'm waiting patiently for my vehicle to get inside the shop, I am continually hearing the employees telling people who showed up without an appointment that it would be about an hour.

I do not write reviews very often. Today I had a great experience at Discount Tire located 2190 GA-92, Woodstock, GA 30188. I ordered my tires online and they called me back to two days later setup the appointment. They matched a competitive offering and I was done and back on the road in 20 minutes. They had the tires in stock, great price, service was fast and they were really nice people from front desk to service techs. Thank you for a great experience.

Paid $732 for 4 tires. The balance was not done right and my car was almost uncontrollable. Took it immediately for a front end alignment. The man at the alignment place told me it was not balance right and they had not put back a washer on the rear tires that should be there. He even showed me and he called Discount tires for me and explained to Chris, the manager. When I took the car back, Chris, the so called manager was rude, and crude and made me wait over an hour. When I complained he told me to shut up or I will make you leave the store. Bad customer service. Bad management, unsafe work. I called the Corporate office in AZ. I will tell everyone I can not to go to there.

Good service needs public acknowledgment and my wife and I were extremely happy with the service we got at Discount Tire in Amarillo, Texas! My wife and I were headed home to Indiana from California and were driving after dark in a driving rain. Immediately off the exit we spotted our motel and were anxious to get some rest. I went through a deep puddle around a storm drain, scraped the broken curb and slashed the sidewall on my right front passenger tire. Stuck in the front entrance of our motel, we patiently waited for the service man from AAA to put on our spare, we noticed a Discount Tire store right across the street.

Discount tire in Lubbock, TX put new tires and wheels on my car. While driving 65 mph to Houston, TX the tire and wheel fell off. My friend and I were in the car, we pulled to the side of the highway. I was one mile from Discount Tire in Conroe, TX. I had at my expense the car towed. After all DT areas coordinated the fiasco, the issue ended up at Corporate. They are antagonistic and careless. We are 39 days into this. I have proved their fault. My daughter lost her job in Lubbock as she couldn't get back, they took so long.

Other than the wait times for rotations and balance I have had good experience with this location. I have purchased a set of tires and set of trailer tires from them prior and needed another set of tires so I went there. They were kind of slow as usual but no big deal. They get my new tires on and drive my truck around to the door. The tech hops out and says "Is this your truck?" I said yes and thank you as he hands me the receipt. He tells me about some grease on the inside of a couple of my rims which I tell him I am aware of. So I go to jump in the truck and before I even open the door I see the molding that runs the length of my rocker panels is hanging there and it was not when I got there. So I get the manager and he comes to look but can't bend over because of his bad knee he said so. He gets another guy to come and look. The other says "Dang it. Those guys know not to do this" and that the rocker had folded breaking the moulding clips.

Let me start by saying I went to Discount Tire to see if they had better prices and service. Well I ordered my tires online and set up an appointment online to have the tires installed. When I arrived at the store I told them my name and what I was there for. The person I spoke to had trouble locating my order but finally found it. I had my winter rims and tires on the truck and explained that I wanted the new tires I ordered put on the chrome rims in the back of the truck and dispose of the old tires on the chrome rims. I then left and they said it would be about 45 mins to an hour.

Thank you.

I arrived at Discount Tire Saturday morning at 8:05. They took my keys at 8:35 to get my tires rotated. There was about 4-5 people in front of me. Employee said it would take 45 minutes which was understandable since there were many people. Over 1 1/2 hours later they finally took my car to rotate my tires. I saw many people come and go that got there way after I came. Once they took my car to get my tires rotated they came to me 5 minutes later saying I needed a new tire. I asked why did it take so long especially since many other people came after me and have already been taken care of. Employee said that my car was taken in order but I could clearly see that was not true.

Went to store due to flat tire, they couldn't find the leak so just inflated it. Sure enough the tire lost air over the day so had to go back. Both times had to wait 2 hours. I'll never pay for their certificates again, waste of time.

On Thursday I visited the West Bellfort store because my steering wheel with vibrating. I requested that they examine the tires to see if there were any particles or items in the tires. They so concerned with trying to tell me about one of my tires being in the yellow they never once responded with the information I have requested. I had the tires rotated only to leave the store and have my car riding worse than before I drove it in. I went back after a couple of hours because the tire pressure light has come on and explain the problem getting worse; they tell me they needed to reset the tires to the appropriate pressure and my light would automatically go off, that too was an incorrect statement, so I decided to go to another location.

I recently returned from Florida and had a tire plugged while on the road. I noticed the same tire looked low and checked where it was plugged and found it leaking again. I went to Discount Tire in Dearborn, MI to have it repaired. The tech (I use tech loosely) behind the counter asked me what kind of plug was used and my tire and my reply was, "I did not know". He then proceeded to tell me it could not be fixed because the plugs hold water and rust the steel belts in the tire (I guess my stupid beacon was going off). Mind you the tech did not even look at my car much less the tire when he told me this. I said, "You're kidding, right?" He said, "No" and that's when I said, "I think I'll get a second opinion".

On Thursday June 9th, 2016 3:15 I went to Discount Tire to have a flat tire repaired. It was very busy and I was told it would be like a 1/2 hour to 40 minutes, I was fine with that. Well I started to realize that there were other customers that came in at 3:30-4:00 that were leaving before me. So I approached the counter and asked to speak to a Manager. Josh the Manager said "I'm the manager I'll be with you in a minute." He was on the phone. 10-15 min later he gets off the phone. I told him I need to know why my car is not done. He says "can't you see how busy we are?" I said "yes I can, but I've been waiting for 1 1/2 hours and others that came after me are gone." I said it only took me 20 min to drop the spare and change the flat I had from the blowout and your guys are taking 1 1/2 hour to do what I did.

I don't recommend that anyone sign up for Discount Tire credit cards. They can be nice at first but I was hit with a blindside payment of an extra $25. They claim to have tried to take a payment out of my account but wasn't able to due to insufficient funds but the bank disagreed to the statement. I was never contacted about this problem however my card was deactivated. When I spoke to a supervisor he informed me that the notice was coming in the mail and it would take seven to ten days to receive. A week later I receive emails from debt collectors about a small balance due. I thought to give it up. I don't want this to happen to anyone else.

My husband and I have done business with our local Discount Tire for years. Not sure why they decided to make changes to their honest sales practices to make them dishonest sales practices. The last few times I have been in there to have my less than year old tires rotated and balanced (just had my third rotation done) 15000 miles on 85,000 kumo tires. I was told I need new tires! My tires still look brand new, have lots of tread. Run that game on some other gullible woman! I know better jerk. Remember I bought them from you and had you order the same tire with a step up from 60,000 to 85,000 miles. The last tires I got 62,500 miles and 4 years out of them. Note to DT you have About 4 more years of tire rotation and balancing before you get another dime out of me!! Oh and by the way, at that time I will be moving on and buying my tires directly from the dealership since they will match your price and rotate/balance.

They are very friendly and provide us with very great service. They even provide us with free tire pressure check and refill, free tire rotation and even free tire balancing. I plan to buy more tires from them since so far they provide us with great service!

We've been a loyal 4-customer family for years. Went in with a big SUVs rear tire going down... Currently 23 psi. The employee said it'd be at least an hour. I couldn't wait as I had a dr appointment. He justified by saying there's a lot of people traveling that have flat tires, a lot of people going out of town for graduations. Ok. It's storming. My tires on its way to flat! NOT even a quick fix of air!!! They won't be my go-to tire store anymore!!!

Arrived at Discount Tire at approximately 1:20 pm and was told the wait was one hour to one and half hours before complete. At the hour and half mark I had to inquire why my car had not even been taken back to begin work. After watching customers that arrived after me with similar requests for 4 new tires get service before me, I was very frustrated. I was about to ask for my keys back and leave when they rushed my car into a bin. I'm at 2 and half hour waiting mark at this point. I will not return to Discount Tire. Although I have been a customer for about 20 years, they lost my business for good. There's plenty of comparable competition out there.

Went into Discount Tire in Joplin, MO with a nail in my tire. I was told it could be patched, but immediately not just the kid waiting on me, but three different employees tried to tell me my tread was low on all four tires and I needed to replace all four tires. I explained when I get back from the trip I'm heading out on, I plan to change them, but am also changing my rims from 19" to 18" size, so I don't want to replace all my tires today. I explained thru don't have the time I plan to put on my car. Well, of course they come back and tell me that the tire can't be fixed, and needs to be replaced. Then insist, if I'm going on a long road trip, I can't just replace one tire because it will pull too bad. $450 later I now have two new tires I won't need for more than 2000 miles before I change to the time I want on my vehicle. Their high pressure up sales tactic has ensured that I will never step foot in another Discount Tire store again.

I've been purchasing tires from Discount Tire for over 16 years and have purchased over 10 new sets. This last winter I had them remove my regular tires and install studded tires that I had purchased from them last winter. Today I took the car in to have the regular tires put back on and was told that two of the tires needed to be replaced... However I was not told this when they removed them that two were bad and would need replacing when I came back in to have the studded tires taken off. Now I am given a "story" that they had a bad employee that was not telling customers that they had bad tires that would need replacing... Duh. They would not put the tires on so I took them to another tire shop that said that there was nothing wrong with the two tires and they installed them. I will NOT be shopping at Discount Tire any longer.

Long time happy customer until now. Tire pressure check is a great safety item that helps company and customers. Today, I stopped by to have tire pressure checked on my motorcycle due to long winter of non-use. As the service tech started to check the pressure, the manager walked by and told him, NO MOTORCYCLES! He just walked away. Didn't even have the courtesy to talk to me as to why. This policy is bad for business and safety. My family has now been encouraged to avoid Discount Tire for all future business. Didn't cost Discount Tire anything except our future business. Thanks Discount Tire in N. Richland Hills, Texas! More managers like him will put you out of business. The website says free tire pressure check... ANY TIRE... NO MATTER WHERE YOU PURCHASED THEM.

Went to swap out snow for summer tires. Said they were done. Got home and started to put snow tires into storage. Noticed that two of my tires were not present. Called that tire store and they said they had them there. Had to drive back to their location which I had other things to do. Had to get two new tires put on some time later because of alignment issue at a different tire store. Discount tire never told me my snow tires were not wearing correctly and needed an alignment. The two tires that got ruined by the alignment were their tires. They just lost a customer. Those ruined tires were very expensive. Can't rely on them to tell me if something's wrong with alignment. Have to stay on top of it myself.

I went in to have them check my vehicle because the low tire pressure light was on. Before you know it, the salesman comes back and tells me I have a nail in the tire and it's not repairable. I will need all new tires because it's not safe to put only one on. I said, "no, thanks, and goodbye."

Discount Tire are using their BS chart, lies and excuses, to sell you their tires. I and my family stop using them. You can buy tires from the internet cheaper and have the small local shop balance and mount it for you without any BS. Been warning friends and other people to stop going to Discount Liars.

They told me "We fix it for free." Get my car which I was putting air everyday for a week. They took my car and after refusing buying new tires, I was waiting, after 15 minutes they called me and say: "You need to buy a new tire", I said "Why???" and they show me a huge nail getting out from the side of the tire, and said "if the hole is at the bottom we fix it, but look is in the side, so you need a new tire." I cannot believed, I was putting air everyday for a week, I've Never seen that big nail. This is a ripoff store, they trying to offer free service and they just trying to sell sell sell their tires.

I've been going to this location for tires for 10 years now and the manager has been here since I started coming in. Their prices are always fair and I've never had a defective tire from them for as long as I've shopped here. I try not to skimp on the quality of tires and do my research to make sure I'm getting a high quality product. They always have done a great job installing my tires. The warranty is really great and I can't count how many times I've had to bring my tires in for repairs. They even repaired the tires on a rental I had.

I was advised by Discount Tire located on Holcomb Bridge Road, Alpharetta, GA to replace my tires that had 48,627 miles. I paid over $1000 for 4 new tires with lifetime rotation and balance. I was told the tires were guaranteed for a minimum of 45,000 miles but they should last a lot longer. With less than 35,000 miles on the tires I was told that my tires were worn out and they would no longer honor my lifetime rotation and balance but they would sell me new tires.

Decker drive location. Discount tire cannot seem to get my dually truck tires balanced. The set I bought two years ago I eventually had to take elsewhere to be balanced at my expense. Last week I bought two front tires and have already taken them back once with no luck. This is my last visit period. I'm done with a company that does not understand a 16 inch dually tire should have at least one weight on the outside of an aluminum wheel (which one of my wheels did not both times). They have inexperienced assembly line workers that seem to be only interested in getting you in and getting you out. This location is faster than some I have been to, but I'm not interested in paying 500 dollars for 2 tires and then having to spend more money elsewhere to get a quality balance job. I will find a local company from here on out.

I had 60000 miles tires from the factory, got 66000 on them with one rotation, bought new 60000 mile tires from Discount junk Tire and got 33000 miles out of them. What junk. Also had to take my Civic in once to change one tire as from vibration, they said the tire was faulty. I will never go to Discount Tire again. The only thing good at Discount Tire is the popcorn.

I have purchased several full sets of tires from Discount Tires, and my family members have been there multiple times on my recommendation. Today I wanted to have them mount a tire on a wheel for a vehicle I'm building. I will purchase the new tires and wheels when I'm finished with the body work and paint, but for now, I just need something to help me roll the classic vehicle around my shop. Discount Tire here refused to do that for me, claiming that the tire is too old and might fall apart once it goes on the highway. I assured him that the tires will NEVER go on the highway, since I don't want my classic car seen with a bunch of rusted, messed up wheels and tires... but he didn't trust me so he refused to mount some junk tires on some shop wheels. Fine, I'll be buying tires from a place that doesn't CLAIM to be service oriented then treats its repeat customers like dirt.

I went to Discount Tire's website to research tires. I found what I was looking for, found a nearby store that had four in stock, and set up an appointment to have the work done. I arrived a few minutes before my appointment, and they took my car back almost immediately. They replaced all four tires in about 20 minutes. There were two different rebates available, and I was able to file both online in a matter of minutes. Anyone griping about the wait needs to realize that people with appointments get to go ahead of walk-ins, just like at any other service-based business that accepts appointments (like a doctor's office). Unless your repair is an emergency, making an appointment just makes sense. I've used various locations of Discount Tire for over twenty years, and I've rarely had to wait very long.

I bought a brand new set of tires recently and the traction is not good at all. I have already had two accidents where my vehicle spins out of control. My life has been put on the line and it scares to know that I cannot count on Discount Tire. I also have had a bad experience with your workers. They installed a tire one size bigger than the one that belongs on my car. I went back for them to change it out and once again they put the same size wrong tire. I was very disappointed. They do not take the necessary precautions to make sure the tires are the ones that belong on the vehicle.

A great experience! They patched my tire for free and gave me an honest evaluation of my tires, all the while being extremely courteous and professional.

Shopped for tires approximately 2 weeks ago, was told about black Friday sales, told to call back this week. When I called back, was told there were no appointments, would not honor the sale price after Fri. Tried other locations besides the Castle Rock, CO location, no appt's. It is deceitful to run a sale that you can't honor. Bought tires somewhere else.

Every time I visit the Clackamas location within two days I have a flat that needs to be investigated. They always find a nail conveniently slowly letting air out. I find it highly suspicious that a nail magically finds its way to one tire's sidewall EVERY time I go to them. It's been over a year since I last had them do a rotation; no nail.

I want to report that I will be fully compensated for the cost to repair my vehicle, therefore I am re-rating my experience with them to 4 from 1. I would have given them a 5 if not for the negligent tech who worked on it initially. I think that's a fair assessment.

Came in at noon for 4 tires, promised 90 minute turn around. 3 hours later sill waiting. Mounting and balance cost is high. I don't recommend this Discount Tire location at East Woodmen and Powers in Colorado Springs.

On Monday morning October 26, 2015, I was following my son to our mechanic's shop in Highlands Ranch CO. His Honda Accord had been making some strange noises, thus the trip to the mechanic. As we were on our way in morning traffic, his entire tire came off of his car and rolled down the street against opposing traffic, causing the Honda to come to a stop (see photo). Fortunately, the tire did not hit anyone or any cars coming from the opposite direction. The tires had been purchased at Discount Tire in Centennial CO and the tires had been rotated by this shop approximately one month prior to this time. We had the car towed to the mechanic for repairs, paid for the tow and for repairs of approximately $1,000.

They should really consider taking a shorter amount of time because I have been waiting at least an hour and they still have not pulled my car into the garage. All this time and nothing to do gives people plenty of time to write complaints online so they might want to change something.

I ordered 4 17" wheels with 245/45R17 tires. I applied and was approved for discount tires credit so I placed the order online. The next day a rep called me to kinda go over everything since what I ordered was NOT original factory size. I explained to him what I wanted and he checked everything and agreed with me that everything would fit perfect. He then authorized the order and told me they would be delivered in 3-5 days. Sure enough, 3 days later everything arrived. Tires were mounted and balanced. I installed the wheels and no problems. My car drives/handles great, and the new wheels and tires look great as well. All in all a very easy and pleasant experience. I think it's great that someone called me to verify that I had made the correct choices and that it would work before I received something that may or may not work. I would definitely recommend Discount Tire Direct to my friends and family.

Extremely rude manager at the 2930 George Busbee Pkwy NW, Kennesaw, GA. He did offer us the lowest price based upon a coupon we had but his rudeness prompted us to go to Costco and pay $100 more for our tires than deal with someone like him.

Knock it off with the "Tire inspection" every time I walk in to a Discount Tire location. It is even worse when you remove a tire and then refuse to put it back on if I do not buy new tires. Same story today. Wanted two tires dismounted and put back on refurbished C230 wheels. Employee refused to do one of them citing that it was too bald due to wear on the shoulder. I was an extremely good customer but no longer. Pitiful companies are a dime a dozen today. Welcome to the club.

Bought four new Michelins for my pickup to replace my old tires. Brought four new screw-in valve stems for my modular rims as the valve stems were as old as the tires. I asked that the valve stems be replaced when the tires were mounted. I then asked for the old tires to be mounted on some recently refinished rims that were loose in the pickup bed. I had pulled the old valve stems out of the loose rims because I wanted something fresh in there. I requested adhesive weights for the modular wheels.

I had work done to my car and was advised that I needed tires. Discount Tire was recommended so I went there. I walked in, and I was greeted and told that someone would be with me momentarily. I waited, and was ignored, except by some other customers who were making a point to walk past me and sniff like they were smelling something unpleasant (the usual reason why no one does business in Hendersonville or Gallatin); someone came in after me, and she was waited on while I was completely ignored.

I am a 74 year old female. When I buy a need car, I immediately go to Discount Tire and purchase a tire warranty on all four tires. When the tires are worn out, I go to Discount Tire and purchase four new tires and the road hazard warranty on them. I never had to use the warranty; however, I had "peace of mind". About three months ago, the low pressure monitor light came on. I went to Discount Tire to have it checked out. They said there was no problem, put air in the tire and sent me on my way. Three days later the monitor light came on again. I took it to my mechanic who said the tire has a small nail in it, and probably could not be repaired. I went back to Discount Tire, who said there was no nail in it. They put air in again.

Been buying my tires from them for over twelve years. Have 8 registered vehicles on the road and over a dozen trailers. I have always been satisfied until now. I just purchased 4 new tires for my wife's minivan. Good deal, courteous sales person. I received two rebate cards, one for $70 and one for $30. I don't like these things but decided one of my Dually 1 ton work trucks could use a new spare. I thought what nicer way could I use these rebates. I would pay for the difference with my Discount Tire Direct credit card. I ordered the new tire Friday, September 18, 2015.

It is not worth to have free tire rotation anymore. I took my car to a discount store to have tires rotated. I double checked three times to make sure that all my wheels are shiny and have covers. I take very good of my car! I am also aware of the low review rate of the discount tire store! When I was told that my car was ready, I immediately noticed that one of the wheels was black. The technician who was standing next to me told me that one of my wheel covers was missing before he touched my car. It was impossible! Then two more employees came and insisted that one of my wheel covers was missing and they had nothing to do with it. I wish that I had videoed my car before letting them rotate the wheels. It will cost me more than $40-50 to get a new one. It is not worth the free rotation!

I ordered 2 tires, canceled the same day shipping and they are charging me 33 dlls. They say it was a special order. You must be careful because discount tire never have in stock almost any tire... I'll never buy tires in that place.

I have been a satisfied customer of Discount Tire since first doing business with them in February 1996. My experience has found Discount Tire to offer competitively priced tires with competent and friendly staff. Discount Tire has satisfied my tire and wheel needs now for 20 years and has become my "go to" vendor, always competitive in both price and service.

Discount said about 20 minutes. An hour later car hasn't moved. Customer since 1998. They tell me next car in... 3 times in a row this has been the case. It's NOT WORTH free rotation by being a "valued" customer. My time is worth more than their FREE 2 hr wait. Buy somewhere else, save time!!!

Warranty: 80,000 miles ($480). Actually: 38,000 miles (total wear). Discount Tire offers: $88.0 discount. My Choose: Try to let as many people to know as possible. Do you want to be cheated? Go with Discount Tire!!!

I bought and had 4 tires installed on my car. I noticed that my caliper looked like it was scratched. I took it into the manager of Discount Tire. He informed me it was leaking brake fluid. I took it to my Cadillac dealer. They showed me where a piece was broken off my caliper. I returned to Discount Tire and the manager said that D.T. would send out an adjuster to look at it. The adjuster saw my car at the dealership. 2 weeks later Discount Tire notifies me they will not cover the $1176. It cost me to repair my car. Discount Tire is the only ones who touched that wheel in the last 2 years. Cadillac told me they must of done it and I agree. They were the only ones that could of done it. I cannot believe they are not owning up to what they did. That’s a lousy way to treat a customer.

I brought my car in for tire change on Friday 8.28.15, when I left, I heard my car's sound was different. When I got home, lifted the car to see what could be the reason, and I found out there was a damage in the front pipe. This damage occurred when I received my car back from the my local Discount Tire store. I went back to the store and the senior assistant manager told me to bring him a pricing for parts and labor.

I took my 2011 Chevy Equinox to the Discount Tire store @1677 W. Chandler Blvd., Chandler, AZ 85224 on 8/26/15 after purchasing 4 brand new tires on 7/27/15 and the driver side tire literally shredded from the inside out. I was to get one new tire put on. The rep ** act like he was dong me a favor by not using the warranty and giving me another tire. They sold me a defective tire and it blew before 30 days!! I arrived before 12 noon and waited for over 2 hours for one tire to be fixed!! They serviced other customers who came more than an hour after me.

I bought 5 Cooper Discoverer ATP tires from Discount Tire Direct 2 years ago. 4 of the 5 tires were OK, but the 5th had issues from the first day it was mounted. I bought a Wally World life time mount balance and rotate. From day one the tire had a hop to it. I figured, being on my off road FORD work truck, it's hard to tell if it's the tires or the road. In this case, it was the tire. The 5th ATP had a blown belt from the factory. Before I realized it was a belt I had the tire balanced several times at Wally World. Every time the tech put at least 3 oz of weight on the wheel and it still bounced down the road. So I had them pull the tire off the rim to see if the wheel was bent, no worries there, true as a die. As it turns out it had a blown belt under the thread.

Discount Tire would not replace my tire that was defective, and sold some insurance and replaced the tire after the thread had separated. I bought 4 tires and now I have a bump in the other tires.

I'm sitting at Discount Tire now because I made an appt for 3 pm today; got here 10 minutes before my appt; only to be told it would be another 45 minutes. It's now been an hour. What's the point of making an appointment???

Would not rotate my daughter's tires. This happened before to my wife. And will be the last time I buy tires or recommend anyone else. I was a customer for over 20 yrs +.

Wheels were put on on Wednesday, back at discount tire with a tire going flat on Saturday. Should have taken a few minutes to fix their mistake (like discount said) but now I've been waiting for 2 hours.

Unhappy with Discount Tire business section. It took too long a time to receive a refund. Furthermore, a 'refund' came in as a debit card. An unwanted or unexpected debit ties one to a unknown commercial entity. One's credit rating goes to risk. It would be much better just to issue old fashioned refund checks, like many other businesses. Lastly, recommend buying your tires somewhere else.

After sitting for 1 1/2 hours to have two tires looked at, I left with a flat. Had to stop at shell gas station and get air. Conroe TX I 45 and 336.... Damn sham!!!!

I took tires at 2:30pm for rotation and a tire check up. I looked at the time. It was 7pm and nobody had called or left a message. Now I don't have a vehicle, got to wake up at 4am, and I will have to walk to work. I will buy tires at a more professional company from now on. Thank you for wasting my time. I hope in the future you will be more professional with other customers. Thank you.

On Tuesday, the 30th of June my wife and I went to the Discount Tire store at 2623 S. Market St. in Gilbert, Az. for an appointment to have our tires rotated and balanced on our 2005 Hyundai Tucson. We had purchased these tires about 3 or 4 years ago and were happy with the first transaction so we returned. The young man who waited on us went and checked the tires while we waited inside. On his return we were told that the tires were too worn to rotate. I had been a mechanic for over 35 years and understood the reason for not rotating. This young man's name was ** and his helpfulness and entire demeanor was outstanding. It's seldom that we have run across someone with an understanding of "Customer Service" such as his. We just wanted to let you know what a great employee you have in **. We of course bought new tires and will let our friends know where to go for excellent service. Thank you.

I have to admit this is my last time taking my business to any Discount Tire store. First thing your sales guys suck starting with the management. I'm the customer. Nothing I drive is unsafe or against the law to drive on the road. "This was what the want to Department Public Safety want to be", officer said to me today 6/29/2015 as I wanted to purchase a tire. First of all the tire was in the trunk in my SUV Highlander, oh that I tried to buy $600.00 worth of new tires from the same store at the beginning of 2014. I was told then by one of your managers who still works there that because of the year stamped on the tire that they could not touch them to mount new tires?

Store on m59 and pontiac. Needed to have two front tires changed. Went there to get a quote. Instead they added me to do work. Had to ask again how much. He acted like he didn't know. Then 60 bucks he told me if I took my tires. I said "yes I want them." They are run flats super strong sidewall. Be great for pushing others' car with my truck. Went shopping and came back car was done. Something seemed kind of shady when getting the keys. I didn't check them I trusted them. Noticed tire was low next day... added air.

I purchased all my tires and wheels for 2 vehicles here in the past. I presently have 5000 miles on a set that is on my Ford Ranger. They were never balanced correctly. I went on a scheduled appointment 6/26/15 for rotate and balance. All tires were rebalanced. But they STRIPPED A STUD AND DID NOT ROTATE. I was told that I would need to go to a repair shop that they had chose and that the lug nut was still good to use by **. I called the shop and they could not do the repair until 6/29/15, so I will need to take off of work.

I purchased 4 tires from Discount Tires but they only had two. I waited 2 hours on a Saturday for them to put them on and they called when the other two came in. They came in Thursday and they called at 4pm. I wasn't home so I headed that direction, and when I called to say I was almost there they let me know I would be waiting again for 1 1/2 hours again. Good customer service would have moved me up as I had already waited the last time!! It was not my fault they didn't have my tires! I will NEVER EVER come here again!!! Not even if they are giving away tires!!!

I purchased tires at the Discount Tire store in Arlington, TX, totalling 712.00 I was told by a Discount Tire employee that I would be eligible to receive two rebate gift cards, one for 75.00 and one for 60.00. The purchase was made on May 23, 2015. I immediately went home and entered all the information needed to redeem the cards. I noticed that on the form that they gave me it stated that I should allow at least 3 weeks before checking. I allowed 4 weeks and on June 18, 2015 I called the redeem center and they said the cards were mailed out the same week. Well it's one week later and still no cards.

Tires just seemed to shred apart. Got flat while driving on flat ground.

Discount Tire ask me to get my car back to the store in reviewing the process and told me they will replace another one for me on the next day. It takes a couple days to finish the whole replacement but finally I got my car repair completely (hopefully).

I had an 11 o'clock appointment to get my tires rebalanced. It's now 11:30 and my truck still hasn't been addressed. The reason my tires need rebalancing is because they weren't properly balanced when they installed the new tires a week ago. And they stole my chrome valve caps.

I am really very disappointed with the service provided by Discount Tire. I purchased 4 Arizonian tires for my Honda Civic. After that I am having an issue with my wheel alignment. I visited 4 different auto shops to fix it, they aligned the wheels & system shows they are aligned but still pulls on left or right (if rotated). All 4 shops told me that it is problem with tires. Discount Tire claim to be tire experts but they don't accept the problem. I spent equal amount money and time to fix the alignment but there was no alignment issue at all. Be careful friends... Lost money & peace with these guys.

I made an appointment for 10:30 am for a simple 7 minute job and I have been waiting for over 45 minutes for my vehicle to be serviced.

End of January this year (2015), I purchased 4 brand new Falken tires for my 2011 F150 Lariat from discount tire in Altamonte Springs, FL. I was to buy them in the Clermont store. Upon arrival 15 minutes early, and waiting 45 minutes I found out they sold 3 of the 5 in stock and tried to upsell me. Needless to say, some young rude kid with a greasy sales approach got to watch me walk right out the door. I was satisfied when the Altamonte store took me right in and boom 4 tires later I was happy. Since then my front end has been rattling and shaking at various highway speeds. I contacted the Sanford FL store and they said come on in, they balanced and rotated the tires. Boom, I was happy again.

I went to Discount Tire (TXS 15) on 11433 W. Loop 1604 North, San Antonio, TX 78254 about 2:30pm on 5/16/2015 when I was told that the wait time would be over 2 hours. I ended up purchasing two tires for about $400.00 and I told the service rep I would leave my vehicle with him. I requested that the service rep would add specific information to contact me when the vehicle was ready on the work order notes. He told me he would and proceeded to charge me for the tires. The service was excellent at this point. I ended up going to a kids birthday party afterwards and never received a phone call when the vehicle was ready. When we went to Discount Tire to pick up my vehicle they were closed.

My mother's truck needed a tire fixed that had a nail in it. I suggested that she take it to Discount Tire. She said she'd tried to get them to just put air in the tires before and refused, telling her the tire was too old. I still thought this would be the best place to take the tire (I've been tires at Discount Tire for 20 years) so I offered to take it there for her. When I got there, the guy started to fill out the paperwork and said, "let's go take a look at the tire". Immediately he said "we can't work on this tire because it is over 10 years old," giving me the impression that this was a legal thing. The tires are fine, there is lots of tread on them, no cracking, no nothing, just old and a nail in the tire. After 10 minutes of trying to convince the tech to fix the tire, he continued to refuse, telling me how the rubber is bad at this point and that a famous actor died recently because of tires just like these, too old.

They sold me the wrong size wheels and tried to make them fit. I drove for a few days my wheel came off while I was driving and damaged my vehicle. I called them to resolve the matter and they gave me the run around. In the end they did not fix my damage and did not return the wheels which were the wrong size. I could have been on the expressway driving when the wheel came off and could have killed me, my daughter, or other people.

Had a blow out and brought my spare into Discount Tire to receive a new Perreli. After I purchased tire, I had found out I needed 2 additional tires in the rear. I ordered the tires and was told I would be called. Over a week went by and never heard from them. I called and was told my tires were in the rack. I dropped my car off to get the tires installed. When I went to pick up car they took the tire off my spare and left me with no spare tire. They said it was an old tire and even though it was never on the car it may be a safety issue. Furthermore, the tires they had put on my Audi A-8L the side walls were full of white grease? Then they tell me I still need an additional tire on the front because Audi requires all tires to be matched. I order yet another tire totaling over $1,000.00 in tires. Once again I waited better than a week and never received a call.

I wanted to comment on the experience I had in the Harlingen, Tx location. First of all I had originally purchased 4 tires with the lifetime guarantee of tire rotation and balance. Well I took my Buick enclave for a nail fix to one tire and check to see what it needed since going out of town soon.They recommended both balance and rotation. After service was told rotation balance done.

3:30 pm appointment, it is now 4:50pm and one of four tire changes (take snow tires off and mount regular tires) finally done. Time quoted on phone when I made the appointment was 45 minutes to 1 hour. At least 2 or 3 customers have come and gone in this time. Worst customer service ever and this isn't the first time; you'd think I would have learned sooner. I won't be back.

We could not complete the transaction on Saturday due to their closing time & uncertain what wheels we would need. We're told to come back. They would honor rebate after fact. Sent papers to rebate company & they denied. Would not shop here, it's a ripoff!!!

Baytown Tx, Decker Dr. - These guys are great. They greet you when you coming. They check out your tires, recommend the proper remedy. No issues with warranty. Class act. It is the only discount tire in 30 miles that gives this level of service.

I was trying to purchase a tire for my sons charger. It was loose in the back of my truck. The store in Baytown Tx did not have the tire on hand. The service there was great, they called around and found the tire. Invoiced me for it, Gave me the paperwork and said the store in La Porte was waiting for me, they would get me out in 10-15 minutes.

I pulled into the North oak Vivion road location at 7:30 am to get my tires balanced and everything started out nice. They even open the doors 30 mins before they actually opened. Then I get a call from one of the mechanics 5 mins after I walk out the door telling me that they can't balance my tires even though they are the ones that balanced them last time. The mechanic told me they tires aren't the right size for my car but yet he couldn't print off the tire size I need... Hmmm mm sounds like ** to me. So I took my business to tires plus, they did the work no problem and saved me $20. I would recommend Tires Plus over Discount Tires any day of the week.

I've been going here for a while and honestly love it. I just went in yesterday on the 11th and got a couple of new tires cheaply and quickly. The man that greeted me was friendly and introduced himself. I would have given 5 stars but I'm fairly sure they forgot to place one of my lug nuts so now I have one short. Other than that great place to go.

Went in for a nail and took over an hour.. Should of gone small tire shops - a lot faster. I don't care if I had to pay $10. And always trying to sell you something you don't need!! That's how they get people.

I am here for my 6000 mile tire rotation in Arlington, WA. I was told 35-45 min - no car moving after 40 min until I complained. Don't tell me a time and not do it. If you were honest and told me it was busy and a longer wait I would have come back at a later date.

Discount Tire Sherman, Texas has been the only ones working on wife's car. We started hearing noises and thought it was tire noise. Had tires rotated 3 times and only got worse. Finally went to a mechanic and found all rims had been so over torqued that it had ruined all 4 rims and the bearings. After reading reviews this seems like the norm for Discount Tires. Corporates said they would take care of it but no contact. Maybe a class action suit might get them to do what's right. My cost after all this will be in the thousands. May have to get a lawyer on this one.

It is very rare in this day and age to dial a phone number and get a human being on the other end. It is extremely rare to get someone who is knowledgeable and also helpful. I had that experience at Discount Tire at 4095 South Michigan St. in South Bend, Indiana. On 2/19/2015 I went into the store and told them my problem. I spoke with ** and explained that I had a 2012 Cadillac with 4 Michelin tires on it and had been to the service department where I bought the car and they told me I need 4 new tires because they were all worn in the same spot. Rounded up, they only had 31,000 miles on them.

I'm really upset about the service from discount tire in 7954 N Interstate 35 in san Antonio, tx. Because I received an email that my tire rotation and balancing was due so I scheduled an appointment. Then when I got there they had me waiting for 45 min to tell me that my truck didn't needed because the mileage so I told them that I have a nail in one of my rear tires, so they went ahead and fix it, BUT they broke one of my wheel studs because they were rushing and they said it broke because was rusted. But you can easily unscrew the nut with your hand so I didn't believe them and I spoke with the manager named Thomas and he said that were not their fault and they are not responsible for that action. He was yelling all the time and told me "DO WHATEVER YOU HAVE TO DO BUT WE'RE ARE NOT PAYING ANY REPAIR", so that's why I'm going to take my service somewhere else. It is sad because I been with discount tire for almost 8 years and I bought all the tires from them for all my vehicles.

After reading these reviews both from angry consumers and the mechanics defending Discount Tires, I wanted to add my two cents as I am quickly going from a satisfied client to a former customer. For me, it's a matter of what Discount Tire used to be and what it is today.

You would think a place that has “tire” in its name would be more than competent at dealing with a flat tire. No big deal, right? WRONG! I brought my car to the Discount Tire on TJ Jester, which is closest to where I work. At 11:45 a.m., I paid for not one but two brand-new tires. By 3:00 pm, when I hadn’t still heard from them, I had a co-worker drop me off there. Imagine my surprise when they tell me nothing had been done - over 3 hours later! The reason given was that they couldn't get the tires off because of a frozen lug nut. Seriously? A nationally-known, supposedly reputable tire company can’t remove a lug nut??!! The sales rep tells me that I need to take it down to Inline Auto and they will get it off, and they will pay for it. You'd think in the 3+ hours the car had been there that they would have done this or had someone on staff that could remove the lug nut.

On February 6, 2015, I was a customer at the Discount Tire Store, 5440 S Hwy 78 Sachse, TX 75048. I went in to have a repair due to a nail. The salesperson, **, recommended replacing the tire along with two of the other tires. One of the tires had already been replaced in November 2013. We felt we could have driven some miles further on the tires, but went ahead and replaced the tires. We requested that the front driver side tire that was replaced in November 2014, but moved to the rear along with one of the two new tires. Discount Tire refused to honor my request and left the tire on the front driver side. The tire purchased had approximately 1000 miles. My request to move tire to rear should have been honored which was not.

Last 2 times I went to the Abilene Texas store for a set of tires they stripped off lug/studs by starting the lug nut with the air wrench instead of by hand which is the recommended and correct way to start them. The first time they told me (last summer 2014). This time they just jammed the nut on and left it stripped off for me to discover when I least expected it (last week January 2015). I had to remove the 2 on the front to replace brake rotors and pads today 1-28-15, and found at least one cross threaded. I haven't checked the 2 back wheels yet. But imagine if I had discovered this problem on the road with a flat. That's not nice. These people cannot be trusted. They do damage and either don't tell you or cannot fix it in house. Beware of Discount Tire in Abilene TX. They are cut-throat p.o.s.

I'm pretty upset with the Discount Tire service because in the last 3 days, I went to the 3 nearest locations of Discount Tire store. One located in 9014 Gulf Frwy. Houston, TX and another one located in 2832 YMCA Dr. Pearland, TX. By the way, in this one, I saw like 5 guys wearing Discount Tire uniforms and they were talking and took like from 5-10 mins. to be served and there was nobody in front of me until someone came and told him if they could repair my tire and they said that there wasn't enough thread in the tire when I could still see that the tire was still in shape and that apparently they "discontinued" the tire and can't cover the warranty. I was like "But I only have a year with the tire and already discontinued?"

I ordered tires from Discount Tire in Yukon Oklahoma. I ordered them on a Tuesday and was told they would be in the following Monday or Tuesday, so I called the following Monday to check the status and got quite a shock when I was told they would several days later than they told me. I had already paid for them in full $1293.12. If I would have known that it was going to take this long upfront, I would considered other options. But since they told me the time frame, I was okay with it. So now I have to delay my plans I had made until I get my tires in. I most likely will not do business with Discount tire again or at least will not pay a dime until the job is complete.

I bought a set of tires for my 96 Golf GL at Discount Tire in Eden Prairie, MN. I got an excellent deal compared to what I could find from an internet search. And I got quality, fast service. I am extremely satisfied with the performance in snow and rain, and dry pavement handling and cornering. I will definitely go back for tires for my truck!

Bastrop, TX: The employee refused to honor the warranty because the tires were damaged, yes, damaged! That's the whole reason for purchasing the warranty. On top of that the guy argued with us in front of customers. One other customer was having a similar issue while we were in there. I'll no longer go to Discount tire for any of my vehicle maintenance!

Took my flat tire into the Discount Tire on Arapahoe Road in Dallas. Not real sure what happened other than I am now going to be out roughly $850 to replace my wheel hub/rim and lug nuts because they stripped something to damage my wheel hub. I can't be anymore specific because they aren't able to be more specific with me. In talking with Michael the Sr. Manager, the damage is my fault because I drove on a low tire. However, both Lexus and my repair shop are saying THEY HAVE NEVER SEEN DAMAGE DONE LIKE THIS BY DRIVING ON A LOW TIRE. NEVER.

Having been a loyal Discount Tire customer for a very, very long time (over 30 years), I couldn’t help but be somewhat heartbroken when I walked into the Discount Tire store at 9415 FM 1960 Rd, West (Houston, TX 77070) to see the lobby practically empty (during rush hour traffic) with only one customer in the entire place. I suppose long past is the time when they used to have their lobby full, customers bustling around all over the place, because Discount Tire WAS the place we could count on for great customer service. Well, it seems those days are gone hence the empty lobby.

I have been unable to contact anyone from the Houston corporate office about your store and manager, ** at 9099 Westheimer Rd, Houston, TX 77063 as well as **, area manager. I first spoke to Mr. ** (store manager) by phone and explained that my brake rotors had been warped by his employees failure to properly torque my wheels again. His reply was simply that he never heard of that and that his employees always do everything by the book. I ask him to review it with the technician who worked on my truck.

Found it weird that when we brought in a tire for a simple fix (nail in tire), they refused as they had not previously sold or warranted the tire. Tried to sell us 4 new ones instead.

I gave all my tire needs, and recommends to a lot of, I went and told them to check and rotate my tires. They took my car in the shop. About 3 mins later they bought me a worn on inside tread. They had it marked RR. My car is 03 Chevy Impala. I told him the tires only had less than 10,000 miles. All 4 tires were installed same time and look still new. I told him I had certificates to cover the tires. He informed me certificates are no good. He did tell me he would cover 1 tire if I pay for one. Unless they fire this employee, manager and make my tires I will not go back, and I will take family and friends with me.

We bought a set of Michelin tires for our ML350 at a price of $170 per tire. After a year and 4 months, the tires were bald and desperately needed to be replaced. My wife almost got in an accident as a result. The car was always driven in town, tires properly rotated and garaged. We took the car back to Discount Tires on County Line Rd. (Manager Name Michael) and asked, "What happened to these tires? They are suppose to last at least 55,000 miles. They are bald at nearly 20,000 miles. What kind of tires did you sell us?" He expressed that he will take care of us. He referred us to one of his employees by the name of Dustin. He started ringing up another set Michelin tires for nearly $600 and mentioned that they do not have these tires in store and have to order them in. He said, "I will call you when tires are received." I found out that they were just giving me a lip service. There has not been any follow-up on this issue so far. In my opinion, those were lemon tires not lasting as many miles that manufacturer guaranteed for (55,000 miles), therefore, we were entitled to a new set for all the troubles.

Took my jeep wrangler to DT to take the spare off and put it where I had a tire with a cracked rim. 2 days later, the tire fell off and the jeep fell to the cement on its axle. There were 3 people in the jeep that could have been seriously hurt had it been going at a higher rate of speed, but luckily was only pulling into a parking lot that was a slanted incline. The manager took responsibility initially and replaced the rims but when discovering the extensive damage to the axle, started to say that wasn't their responsibility. After a profuse argument, he called back and said they would tow it to a mechanic of my choice and their insurance would deal with it.

I brought my car into the shop in Boise Idaho. Service is terrible. People were in multiple lines and they weren't efficient. I called earlier that morning to ask if they had my tire in stock and how long it would take to have ready if I came in asap. I was told that it would be a 1-2 hour wait MAX. I brought my car in at 12:30 and paid for four Michelin tires. Was never told about the rebate, walked out the door $600+ more in fees for just tires. Was never asked if I was staying at the store or nearby. I stayed for a little while and went to get food. Called from the food place nearby and asked how soon it was to be done. They said there was about 5 cars in front of me.

I have always used discount tire because of their amazing customer services at the two locations. Mills river, NC. And Haywood RD, SC. I just visited to buy two new tires for my car. The tech came in after removing a tire and said they couldn't put that rim back on due to a weld on the rim. I had no idea, I've had the car two years! I started stressing right away cause I didn't have the extra money for a rim. My tires were already $200. The tech just said he would figure out what they could do to get me back on the road safely. A few minutes passed. He came back and said they had a rim they could give me, I just had to pay for the lug nuts. I was very relieved and grateful to the technicians for helping me out with something I wasn't prepared for. This goes to say, I will continue to shop at Discount Tire. This makes 2 sets of tires I've purchased and I'll be back for the third, and the rest of the rims! I highly recommend this store!

I am a regular visitor of Discount tire in Stafford, TX 77477 and other discount tire stores. I have bought 100's of tires for my four cars from discount tire in Houston and Stafford in Texas. Recently I feel the service provided is dropping in quality. Last Saturday October 31st I visited the Discount Tire in Stafford TX 77477 and asked them to rotate the tires of my car. I told them to cross the front tires to the back and move the back tires straight up to the front. They have not been doing this in the past and I have to stand and watch and tell them to do it. This time I let the sales person know and he told me that it would get done. So I watched them do the work and realized that they were not doing what I had told them to do.

Purchased 4 new Michelin Primacy tires for my 2012 Camry and waited an hour for the installation, which was not a big deal. When I drove off I noticed right away that there was vibration in the steering wheel. I was thinking that the car should ride smoother than that considering what I paid. I went back as soon as I could and they said I had wait an hour and a half more for them to check it out. I was hoping they could look at it sooner than that being I just dropped almost a thousand dollars. After they looked at it they told me that all four tires were out of balance. I maybe would of understood if one of them was but all four! They told me when they were installed it was towards the end of the evening and maybe someone did not set the balancing machine up properly. I thought it was very strange for a notable tire company to overlook something like that.

I feel like I have to share this story with other people, this did not happen everyday. All this happen at Discount Tires Store Plano, TX. Brought vehicle in for routine rotate and balance, tech inspect my tires tread, it was half way down, so good for service. Two hours later, they call me and inform me three of my tires bad, some manufacture defect. I went back to store start asking what problem is but tech no want even talk about my tires. He was trying get me to computer and start look for new set of tire. This was kind of strange. I ask to show what wrong with my tires. We went to the shop and he show me one of my tire on the floor, still on the rim, and on inside, side tire crack all way around, so this was definitely manufacture defect. This is all fun is started.

Went to the location out north (round rock) and had them balanced and rotate my expensive racing tires. I was doing a brake job couple days ago and was having very hard time getting one the the lugs to come off. After I got it off, I saw that it was all messed up, and so was the nut. Looks like they put it on with power tool and messed it all up. Called corp office and no call back. Horrible to mess up my car. What if I had had a flat on the road? I will not refer any more business to them as I feel they rushed and messed up the lug and nut.

This problem was resolved to my satisfaction (Thanks to the manager Anthony). My scratched wheel got refinished and it looks like new.

I purchased 2 tires at one of the stores in Joliet, IL and bought the warranty for the life of the tires. Well exactly 2 weeks later my tire went flat. I took it in to the location on Jefferson and Larkin in Joliet (different than where I bought it) and was told it was unrepairable so I'd have to get a new one. I was then asked if I wanted to purchase the warranty. I looked at the sales associate and asked why I would have to buy another warranty on a tire I had for exactly 2 weeks. He said "well it only covers the lifetime of THIS tire." I had it for 2 weeks! I told him no and that it was poor customer service to not offer to extend a warranty on something I had had for less than a month. Had it had gone flat and "unrepairable" at a later date, no problem.

Some of these complaints are ridiculous. Discount Tire does not do repairs to sidewall, or an inch above, as the plug in the repair will fall out due to the pressure put on those areas constantly expanding on contact with the pavement. The plugs they use for flat repairs are very good quality. They will not repair it if someone has done a repair as a lot of other companies use string pulls which actually do have somewhat of a water absorbing factor. Water getting in due to this reason can cause damage inside the tire as well as a balance issue. It can also compromise the "wound" and make the area around it weak as the constant exposure to water, possible air messes with the chemical makeup of interliners, and the actual tire itself.

I have been a discount tire customer for over 20 yrs. I have three cars that have always had discount tires on them. I took my truck for a rotation and balance in New Bruansfels. The sales man told me an hour which is normal for them. After 2 & 1/2 hours I had to leave. It's not so much the waiting but the lies. They seem to forget that people have a life also. My days with discount tire are over. I will get my tires elsewhere even if it cost me more. Bye Bye.

Be very wary of Discount Tires Rebates. They promise you a rebate which makes their price competitive and when the time comes to collect you will never see It. They promised me a $75 rebate on a set of four tires which made them close in price with Tires Plus. I submitted the rebate form online and was told it could not be processed that way so then I mailed in the form and receipt, still nothing. In my opinion no one should do business with this chain as the sooner they go out of business, then the less people they will be able to swindle.

So I went to Discount Tire for a flat which is covered by road hazard. I bought set of 4 tires 2 years ago. Upon inspecting salesman immediately told me my tires are not repairable (they almost always say not repairable because they want to sell you tires). So I told salesman (I believe Adam) my tires should be under warranty by both mileage and years. He gave me bunch of BS about my tires are worn out due to alignment (my car was running perfectly fine without any pull) so I obliged and asked him if I could get some credit. He refused, in his words "you got smoking deal when you bought this tires, can't do anything" which is absurd, even if I did get good deal at purchase... can't get my warranty honored? What a rip off unethical business practice this company runs. Everyone be aware of Discount Tire.

I stay like two hours in the store. They supposed to fix one flat tire of my car, and they never did it. When I ask them why they don't work on my car, they told me I need a appointment. So I ask for my keys and the guy went to get my keys. When he got my keys he told me "next time make an appointment." So I wasted 2 hours of my time for nothing. I went to big o tires, they have better service. This was at the store lake havasu city, Arizona.

Here is my opinion of what happened on my side of my dealings with this company: I took my car in for a tire and while looking for the lug nut lock in the tire well they put a deep scratch in my bumper. I noticed it before they even got the tire on when they had to ask me where the lock was (glove box) and they told me they didn't have cameras and it was my word against theirs. The manager then wiped the scratch with some chemical from a can that looked like lacquer thinner and told me it would be dirty if the scratch was old. It was not and I replied that it was because the scratch was less than 1/2 hr old.

Las Vegas, Nevada Sept 4, 2014. I don't know if this is a complaint or not. You tell me. About a year ago, I took my Cadillac CTS to Discount Tire to get a replacement for the small doughnut spare tire that came with the car. I wanted a full size spare in case we had a flat while on a long trip in the desert. Not all tire companies carried in stock the size tire that I need but Discount Tire said on the phone that they could fix me up. So I went to the store on Lake Mead Boulevard in Summerlin (Las Vegas) and the salesman sold me a wheel for $90 which said was not a GM manufactured wheel but would work just as well along with a tire that matched the others that came on the car.

Discount tire store Corinth Tx. I35 service road. I bought a whole new set of tires 2 years to the day and put on almost 30,000 miles in their 2 years. All I needed was a rotation and my back tires balance. The tech claimed that 2 tires tread was 2 low. Mind you that these tire passed inspection only a few months earlier. When he went back to check he said that no mileage warranty was on the bill. I think a 40,000 mile guaranteed is what it means. The tires start and stop just fine and shouldn't matter whether or not you balance the tires or rotate. It is my decision for my car. I will never ever use you guys again. I will discourage anyone that asks about where to get tires to get them from you based on my experience.

If you have a flat tire from a nail or something that occurs in a perfectly "fixable" spot and a roadside emergency care service like AAA uses a plug to fix it, Discount Tire will automatically consider this tire "unrepairable." In my case, several months after AAA fixed my flat, it was having a slow leak of air (plug had come loose). Most mechanics (not trying to make a living selling you tires when replacement not needed) would simply pull out the plug and replace it ... maybe drilling out some of the surrounding area first.

I'm from Alberta, Canada. I was going to Seattle to see the Blue Jays play the Mariners. I needed 4 tires for my Chrysler T&C. I checked prices in Canada, then I checked the price at Discount Tire in Seattle and found I could save over $100 by buying them there. I made an appointment with Discount Tire on Northgate Way. I got there 30 minutes ahead of my appointment time. To my surprise, they took my van right in and had me back on the road within half an hour. The service advisor was very friendly and they didn't try to upsell me anything. The price was the same as I was quoted on the internet. On top of that, they had a promotion that week and I got a coupon for a $75.00 prepaid Visa card. I couldn't be happier with the service and I will recommend that anybody going to Seattle from Canada go to Discount Tire on Northgate Way if they need tires.

Oh BEWARE!!!! Do not BRAKE too hard or the road will cause a defect that is normal wear and tear to an 8th month tire… Cooper Tires. With only 10k miles on it. Paid nearly $700 and now will cost almost $400. Thank DISCOUNT TIRES - what a deal!!! Since back tires have most tread they can send back and get most mileage difference back since a $60,000 mile tire. Wow!!!

I purchased a new and 2 used tires to prepare for winter in October because my tires were getting pretty bad. Sounds good right? Had a blowout a couple months before getting my new tires and had an empty rim in the back and requested to have the best looking tire put on the empty rim for a spare. Pretty important to have a spare! The associate drew a pretty little map of what he was doing with all the tires, including putting a tire on the spare for emergencies. Here I am about 9 months later and got a flat. Went to get my spare and guess what, nothing there except the empty rim. As I was leaving, I asked the guy handing me my keys if they ensured to put a tire on the spare and he said "yup, we got you taken care of bud"!

What happen with new tire rolling only not over 4000 miles, tire has been explode... My wife driving the car on Saturday enter to freeway then the front right tire has explode... We bought the tire about 4 month ago driving only not over 4000 miles on it... I took the car to go discount tire location in Bloomington. MN 55420 to replace new tire... First they make reason the tire has nails on it.. Then they want to charge 32.00 to replace new tire... I was told then the tire has warranty 55000 miles on it... Why you guys should be charge extra money when replacement new tire???? Then I need to talk with manager. He say he is manager, his name is mike... I ask them question, "What happen when the tire explode, losing control, have accident with my family with 3 kids, and now I just come to replace new tire and charge extra money on it?" Finally he give money back to me and this is first time is a last time with no charge... If happen again they will charge money.. This not right thing. He talk with customer like this.... I feel so angry about it... This company is bad business. I never come back again...

My wife came home from work one day and mentioned the car was making a hissing sound. We went out to check and found air escaping from the rear back tire (Toyota Highlander). I could not find any damage or nails/screws but the tire deflated in less than 10 minutes - seemed like the issue just happened. We put on the spare and I took the vehicle in today to Discount Tire Totem Lake, Kirkland WA - here is what they said.

All of you people on this act like you have any clue what Discount Tire is about. You think it is a company out to get you and steal your money and damage your cars and because they won't repair your sidewall because it's UNSAFE. The sidewall of a tire doesn't have the same ply construction of the tread portion so there isn't anything in the sidewall to hold a plug. Weakening the sidewall is asking for a blowout. Also you guys who think you get better traction with your new tires on the front and your slick ** tires on the back you're idiots. Go ahead and take a curve with your bald ones on the back on a wet road front wheel drive or not the rear will lose traction before the front so you want your grip in the back.

The last three trips have resulted in the tire tech coming to me in the waiting room to tell me that lug nut(s) are cross threaded on my studs and they will have to cut them off. I explain to them that they are the only ones who rotate my tires and they DID offer a voucher to a repair station near them THREE times after the last three visits due to over torque issues destroying the studs. This is on a Toyota Tundra pickup which is not that fragile. I took the truck to the Toyota dealer today who said this is a common complaint in Granbury, TX due to the lack of training in the shop. I have contacted the company three times now and three times they just replace studs and lugs without question. Have you people never heard of torque adapters used by every other tire shop that has professionals employed?

After applying for the credit/discount card just to get the discount, I was denied approval by GE Capital / Experian due the fact that I'm apparently "deceased!!!!" Actually, I feel pretty good for the age of 65.. I have made over 30 phone calls with discount tire, GE Capital and Experian. In short, not 1 person at discount was of any help and Experian was downright rude and obnoxious, and that's being courteous.. Not one individual was helpful. Therefore, I will never set foot in one of their stores again! Be aware that this company is the absolute worse in customer service. Stay away and be very afraid of this incompetent company.....

I purchased a new Michelin tire from Discount Tire in DeSoto Texas. I asked the tire tech to place the new tire on the front of the car. His reply was "it's company policy" to put new tires on the rear of the car and they would not place the new tire on the front stating several hazards can happen. Opinion and I bet I'm right.

Most of what I'm reading from these other reviews is pure bologna by some disgruntled former employees trying to scare the consumer or people who are as bright as a burned out light bulb. Discount sells tires. They don't do alignments. You go to Discount Tire for a better price on tires with the understanding that they do not offer alignments, detail your vehicle, check and change your oil, serve you breakfast in the waiting area, wipe your **, massage your feet or send you on your way with a balloon shaped animal. They are what they are, a great place to get great tires at a great price. Nothing more.

I have been a personal friend of a vice president at Discount Tire for years. However, I feel morally obligated to warn the public of this company's unethical, immoral, and potentially criminal behavior. Discount Tire kills about 4 customers a day, because their wheels fly off the car in traffic and cause accidents. There are hundreds of cases of customer and employee injuries every week. The senior managers of the company, including the CEO, COO, and presidents are well aware of the problem, but refuse to do anything about it. They've had multiple consultants and experts come in and tell them the steps that need to be taken to become a safer company, but they don't listen. The scumbags won't do anything that will decrease their annual profits and bonuses. They drive Maseratis, Porches, and high-end Mercedes all bought by the company.

Discount Tire has corporate policies that have forced me to consider finding a new tire store. I went in with a loose wheel and tire, and based on a car they have never seen they said the tire I wanted, (which was the exact size and type already mounted to my wheel) was unsafe due to insufficient load index. I tried to reason with them based on math and the load sticker on the car that their computer was wrong. They told me their computer was never wrong. They insisted a 2,600 pound car needs a tire with a 1,500 pound load rating. This is ridiculous. They are either doing this to force people to buy more expensive tires or reduce their road hazard claims.

I went at Irving Store for warranty replacement of my front Tires on 11th April. I was quite happy the way I was greeted. I demonstrated my issue that both of the front tires are getting flat. They were replaced few months back and were in warranty. The guy looked at them and told it might be because of alignment issue and can you check and fixed first at Christian Brothers. I got it fixed and came next day 12th April. Another guy performed the inspection and said "Oh there were alignment issue so replacement is not part of that." Person's responses were bookish and flat.

I live near the Discount Tire store in Waite Park, MN. I tried them for the first time in November 2012. I wanted to buy two new tires for the front of my Caravan. And put the old ones on the back. As others have noted, I was refused. They gave me the same song and dance that new tires should go on the back. I'm not a kid. I know better. With front wheel drive, of course, you need good tread on the FRONT! I explained to the manager that I want it done my way or I'm leaving. I was surprised to hear him say he would compromise and sell me four new tires for the price of 3. I told him that is more than I want to spend but I will take the deal, since winter was just around the corner.

I went to the location at 32nd St. & Cactus in Phoenix, Arizona. I highly recommend this location. I had problems with a new replacement tire. They were helpful, professional, and had the ability to problem solve which I greatly appreciated, especially, in this day and age of what I usually refer to as "customer non-service" well not in this case!

My Lincoln Town Car is fitted with matching 215/70/R15 98T Michelin HydroEdge tires with very few miles. The passenger front tire was low and I suspected that it had developed a slow leak. I was near to a Discount Tire dealer and they were able to get me in. They separated me from my car and an employee drove my Lincoln into the shop while the counter clerk needed to put my information in their computer. I informed him that the vehicle had air suspension which needed to be turned off before being put on a hoist. He told me that the technician was familiar with the vehicle, knew what he was doing and would take care of that. The counter clerk busied himself while I watched the technician begin to raise my car. I told the counter clerk that they needed to stop him and he finally looked up; however, too late because the car had already been raised completely off the floor.

I requested Chad at Discount Tire to balance the four tires on our SUV. He explained that the tires were unsafe and that he could not balance the tires. But, he could sell us four new tires that would make the vehicle safe. I indicated that we only wanted the tires balanced and he indicated that it was company policy and that the tires were not safe. We just had the tires balanced before winter and had no problem with the previous shop. Very disappointed that he tried to use a scare tactic, refused to balance the tires and insisted on selling us four new tires. I am taking to Firestone in Fishers. They indicated no problem to balance the tires.

Michelin Tire had a recall. Took my motorhome in to have 6 tires replaced. They replaced them But broke the trim on the rear back dual. Also lost one lug and stripped another one. Said they would pay for damages. Guess what it’s a 2003 - don't make the trim any longer it has to be special made. Cost $200 each side - $280 for Kit plus labor total about $1500. Cheapskates said they didn't damage the motorhome.

I wanted two new tires put on front for better steering and stopping because now when I drive it with new tires on rear, I have trouble stopping and feels like front of truck has no control.

Discount Tire refused to give me service! Two times! 1. Did not want to fix my flat - Jan 2014. 2. Did not want to do a tire rotation - Feb 2014. Case #1 - Took my car to the shop and told them that my front right is leaking air. They checked it and told me there is a screw in the tire and that the sidewall of the tire is "so damaged" that the tire is unrepairable. He was showing me the places of the apparent "sidewall damage" but I couldn't see anything. Then I told him not to do anything and put my tire back. They refused to put my tire back telling me that the tire is very badly damaged. I could not believe the ** that they were feeding me! I did not drove with the tire flat into the shop, it was just slowly leaking air. I told them to put my spare and I left the store. Went to another store down the street told them about my problem, they fixed the puncture, inflated my tire, mounted at the original spot - all done. No science fiction stories.

I called Discount Tire on Highway 55 and High House Road (Cary, NC). Spoke to Joey (the manager), we made a deal on 2 tires. I went to get them installed. I said I want the new tires on the front. When they were changing the tires, I seen them taking the back wheels off and I went to the garage door, yelled at the technician and told him to stop. He told me to talk to the guy at the desk. He was on the phone so I waited, finally I spoke to him and told him I REQUIRE MY TIRES ON THE FRONT, he said it was company policy. BUT I AM NOT GOING TO PAY YOU IF YOU CANNOT DO AS I ASK. He said I would have to speak to the manager.

On 1-23-14, I went to the Discount Tire Store located at 11008 East Colfax Ave, in Aurora CO. I had hit a curb and had purchased a new rim for my Buick. I wanted Discount Tire to take the old tire off and put it on the new rim. I had purchased a full set of tires for the vehicle at Discount Tire which included the warranty. I was not sure if the tire warranty would cover the swap out of the rim but I was willing to pay for the service if it was not covered. I have been a customer of Discount Tire for 18 years.

The manager has been very helpful and kind to me and my family and is helping me resolve this issue thank you sir.

Faxed complaint to corporate: I am a very dissatisfied customer that left store TXD 18 at 2211 N Galloway Mesquite, TX 75150 (972) 285-6308 sobbing on 1/11/2014. I went in on 1/4/2014 to get my driver's side front tire replaced because it went flat the previous day and I had to put air in it to get home. I spoke with **. We went out to my car (2005 Silver Mercedes) and I told him I wanted the driver's side tire replaced. He informed me that I needed both front tires replaced. I agreed, but stated I only wanted the driver's side replaced that time since it was the one giving me trouble. After I paid for the driver's side front tire ($197.04) to be put on, I made an appointment for 1/11/14 for 1pm and placed a deposit to reserve the tire.

Bought a set of tires from Discount. Had a 60,000 warranty. Returned after 27,000 miles with a pulling issue. They told me that the two rear tires were worn out already. I asked the sales guy 4 times "what about the warranty and what about the free replacement extra warranty that I had paid for?" He refused to answer my Q. He just kept trying to sell me a new set of tires. Pressuring me to have a new set Installed right then. These people are not honest. AVOID this company.

Discount Tires offers free tire rotation with purchase. On Tuesday of this week, I went in for a rotation but was told that there would be a 4-hour wait, so I made an appointment for Friday. Upon arrival an attendant went out to look at the tires. He came back and reported that there was minimal wear except for the front passenger side in which there was slightly more wear. He then proceeded to show me charts in an attempt to sell me a new tire. I told him that I only wanted a rotation. He asked if the tires leaked and I told him that the tires do not leak and they do not slip on the snow. I only need them to be rotated.

About 3 months ago I bought 2 sets of tires for both my SUVs 1) Acura MDX, 2) Range Rover Sport. When buying these sets which costs around $1k for each SUV, you would think so-called professionals at Discount Tire would suggest a better tire for the type of vehicle you are driving. They sell me the cheapest brand & a worst quality tire with a hefty price tag & send me on my way. Upon coming back within weeks for the tires sensor light that goes off on the dash, they suggested to put a black tape on it if it bothered me that much. Since the light kept going off, I kept taking it back to them, after me asking them not to change out the valve stems in the sensor at the time of installation. They broke 2 of the sensors & replace them with generic brands on my Range Rover.

I booked an appointment to have my tires replaced online 4 days ago. I came in today and they were an hour late with completing the work. It was the store on University Avenue in St. Paul, MN. There were extended periods of time (10 minute +) when there was no one at the front desk and the line waiting to be helped was 8-10 people deep and they had 2 people working. These people would go in the garage to talk to the mechanics while calls and customers were left to them selves. Horrible, Horrible service!!!

Sold me tires from China. Bought warranty for tires - lasted 8,000 miles. Would not make good. Won't buy from them anymore.

I have been buying tires from Discount Tires for a while. I have had previous problems but this has really made me mad and feel very unsafe in my car. I purchased 2 new tires less than 2 years ago and had them put on the front of my car. And then approx. 1 year later, I purchased 2 more new tires and asked them to place my tires that are on the front on the back and place my new tires on the front. I just found out they placed my new tires on the back and now the front tires are bad and very unsafe. If they would have just done what I asked them to do, I would have good tire all the way around.

So Saturday, October 26th, 2013, My boyfriend took my car into Discount Tire to get two new front tires. Well after about an hour, I was sitting at home when my boyfriend gave me a call, i answered and he was furious. He tells me that Discount Tire has severely screwed up my car and proceeds to tell me the whole story.Thankfully he was there and watched them service it. Well for starters, the men servicing my car didn't use a lift. They used four jacks to jack up my car all at once. Which is a big safety hazard if you ask me. Anyway after they finished up my car, the head manager drove it to the door and handed my boyfriend the keys. My boyfriend thought everything was good to go and drove off in the car.

I bought a new set of tires and their Road Hazard warranty for both of my cars at Discount Tire. I had returned four times over the past few years to have my tires rotated and balanced. EVERY TIME I pick up my car I find that the tire pressure is not set correctly, even though I specifically asked the counter clerk to have the tire pressure set to a specific pressure. Another time, after picking up my car and driving on to the freeway my car shook like a log wagon and upon returning to the store, I found that tire pressures were set to 45psi instead of the correct 26psi and that when the tires were re-balanced with the correct tire pressure the tire weights were drastically moved to new positions.

My husband and I visited a location for a complete set of tires. When we arrived, we were greeted and helped by a very friendly gentleman. By the end of our transaction, we were being helped by another employee who just happened to be the manager. After all four tires were on and the car was pulled off the bay, the manager told us that one of our TPMS was broken and there was one missing and it would be $60 a piece to replace them. I argued the employee that was untrue because they were all working when we got there. I just happened to have a picture of my dashboard that was recently taken that showed all 4 TPMS readings. At this point, he knew that he had been caught and started to become very rude and disrespectful. I told him I wanted my car restored to the way it was when we brought it in even if that included my old set of tires.

I visited the Discount Tire shop on 230 Douglas St., Oswego, IL 60543 today after making an appointment. When I got there, I requested to have a set of 4 tires installed. They told me to come back 30 mins. later to pick up the car... but they called me 20 mins later telling me that they were unable to install the tires unless I bought new rims from them. They tried to make me think that my wheel's lug seats were damaged. Little they knew that it was a mechanic they were trying to scam. The manager was acting "smart" and during my whole 2 hours there, he tried to sell me new rims.

Took my car. Tried to sell me a new spare. I said no then they say rim was bent. It wasn't. Lied about the prices. You have to watch these guys. Won't do business with them.

I ordered custom rims for my Charger. The rims did not fit. As a matter they put new tires and TPMS on my new rims. No fit check was performed, all rims were installed on the car and the car would not move because the rims were crammed up to the brakes. My original rims and tires were installed on the car, but I am missing two TPMS sensors on my car. The dealership showed all was good on my car a few months ago. Now my tire light is on continuously. The dealership said someone removed the sensors. Discount Tire said they did not remove the sensors. Oh yeah, I am also missing a lug nut. I may need a lawyer in Northglenn, CO.

I got new tires on my RV today, but NOT the tires I ordered and were supposedly on hold for me at Discount Tire in Bellmead, TX. REALLY???? 3 trucks and 3 tandem axle trailers with Discount Tire products, driving 40 miles towing the RV to this location, and this is what I get? NOT a happy camper! Discount Tire in Bellmead just got my last sale. Maybe even Discount Tire, period. Over 25 years of loyalty just flushed down the toilet. I wasn't even offered a discount for the mix up. They should hire people that can read! Same tires I've been buying from Discount Tire for the RV every 3 years since 2004. Shame on you Discount Tire!

Location: 21505 S. Ellsworth Loop, Queen Creek AZ 85142. Stay Away! 1st - I had brought tires in to be swapped onto my existing rims. 5 Day later, I pulled over off the freeway to find several lug nuts not properly tightened. 110+ degrees and I am on the side of the freeway outside of Gila Bend jacking up my 3/4 ton F250 to tighten my wheels. 2nd - Took all 6 of my trailer tires in to be balanced as part of maintenance routine. After putting all the tires back on the trailer, many of the weights came off before the trailer left the driveway. 3rd - I knew I needed tires. I got a written estimate and came back a couple of weeks later. They did not honor their estimate, put the weights on wrong and scratched my wheels. 4th - Came in to have a nail taken out of my tire and repaired (13k on tires). I was told it was not repairable and they would sell me a tire. It wouldn't match what I currently had on or they could order one for me. My tire wasn't leaking. The tire pressure sensor didn't go off. They didn't even try to fix it. The road dust wasn't disturbed on the inside of the rim. I took it to the dealer this morning and it is now back on my car and fine.

We have bought all our tires for several cars at Discount Tire in Tallahassee, FL for the past ten years. The price supposedly covers balance and rotation. We are being charged for rotation on our Ford F350 with dual wheels because it has chrome (?) wheels.

I had a flat tire and took my car to a Discount Tire location that's located on 8268 Northwest Expy Oklahoma City, Oklahoma 73162 in hope to get a patch. One of the agents who was really nice with me said they will repair it for free even before looking at the tire. When he did, he found out that my tire was beyond repair and needed to be replaced. Since I didn't have enough money for a replacement, I asked him if I can get a free replacement with a used tire. He said he will check for me, but he couldn't find any that can fit on my car among the used ones. I begged him if I could get a patch even if the tire will be deflated later as long as I can drive back home.

The Castle Rock CO store has consistently provided me with outstanding customer service for several years now. I am a certified customer service trainer for Hilton Hotels and I like to recognize businesses that are great role models for service.

I needed new tires for my motorhome while traveling on the road from Florida. I called Discount Tire Houston and got a price and service commitment I could live with. After arriving at the store, it all went down from there. Took 1/2 hour to write up the order because the representative kept answering the phone, I finally took his phone off the hook. My 1-1/2 hour promised install now took 3 1/2 hours because they had to load/unload their own trucks. None of the installers had any knowledge on servicing a motorhome. At this point, I should have left. Somehow, I got the three stooges as my installers.

Would give 0 stars if possible. Store at 432 West Lake Mead Pkwy Henderson, NV 89015 is totally disrespectful to customers. Do not go there. The manager (laughable) ** is useless. Couldn't care less about his customers or if they receive decent service for hard earned money spent at this store. ** is incompetent and blames anyone else rather than take responsibility for his store's mistakes. Take your money and spend it elsewhere... at a place that respects its customers and values their repeat business.

I went in for a rotate. One tire looked low so when I got home 1 mile away, I checked pressure and had 41, 39, 29 and 13 lbs and I found a piece of metal in the edge of the tread. I called and they said I must have picked it up in 1 mile. I said, "No way," and went back and told them, "Fix it. I am not buying a tire today." They said there was a razor blade that I saw near the sidewall which did not leak and a screw also which leaked. Wow, this all happened in 1 mile. Well, here is what I think.

It was last year that I bought 4 new tires, and pretty much during their novice acknowledgement of telling me they are the best mechanics for this kind of job ... I thought so too because I myself isn't one. In pretty much all cases, it's like this, right? "They are a big corp. handling tires; they are ones to trust". Like I was saying "Discount tires", I was there getting 4 new tires and during their install, they came across a stud on both front tires that was cross threaded - something like that - so here in the great words they said, "Sir, we can't complete this job, unless we break a stud on each side".

I have more than 5 sets of tires over the last 5-10 years from Discount Tire In Port Arthur, TX. On May 3, 2013, I purchased 2 new tires and had them placed on my SUV. I didn't find the problem until 2 weeks later when I was checking air pressure and lug nuts for correct tightness. To my surprise, I found a lug nut that didn't match and was smaller. This was later in the evening 2 days before a trip so the next day, I went back to Discount Tire. Front desk guy followed me to my truck, I gave him the incorrect size lug and he said, "Oh I'm sorry about that. I'll go to the back and get you another one from the back and be right back."

My husband went to purchase tires for my truck. He called ahead and asked if they had a particular tire in stock and told them what vehicle it was for. When he arrived, he was told they wouldn't put the tires on because they were not the size tire that came on the car from the factory. He was shocked. The particular tire he wanted to purchase is a durable tire that lasts longer than most and it doesn't come in the factory size.

My son's car tires are in good condition. I sent him to Discount to get fresh tires on the front as an extra measure of safety on my part for his driving safety. Discount refused to install the tires I was paying for, on my car, where I wanted them installed. I do rotate my tires. This is not Utopia, so all my tires were not the same age. Two of the tires in the set were replaced for non repairable damage. Buying a full set was not necessary. Lying to me about the reason for their stand is not acceptable. I would expect quite a bit more than a verbal explanation from a 19 year old "tire expert" to alter my choice and decision for me and my family.

I came into a location to have my summer wheels/tires put on. Lucas **, Senior Assistant Manager, informed me that since one of the tires has wear, he had to replace all 4 as this was Subaru's policy, and Discount Tire's policy was to abide by all Manufacturer policies. It was quite obvious that Lucas was lying to make a sale. When I requested to see the policy in writing, he got very upset, yelling, was rude, and told me I was no longer welcome there. I asked for his card and he questioned me as to why I wanted it.

The store on Evans installed the wrong size tires on my wife's Mini Cooper. We had to go back for the exchange. The Boulder store cross threaded the stud on my truck when changing out the winter tires. The store on 45 and Wadsworth cracked aluminum rim on Mini Cooper by over-tightening the rim on the tire machine.

I bought $800+ worth of Michelin tires on Apr 29, 2013 at your Surprise, AZ store on W Bell Rd. Joe was great and brought car to my home a mile away, as I am under doctor care for an ailing back. I returned May 9 for vibration issues and rebalance. Vance said it would be a while, and he would come get me at home, same as Joe. I told him I could probably walk home OK, but doubt if I could walk all that way back later. Vance called an hour later, said car was done but they were busy, and could they bring the car at 6:00 when they closed. I said yes and thanked him.

I took my new 2012 Honda Pilot to Discount Tire to put some air in a low tire. After they inspected the tire with me watching, they found a nail in it. They said they would fix it for free. They assigned this job to a young person on their staff. They fixed it, and I drove the car home. The next morning, my husband noticed a dent in the car in the area of the repaired tire. Upon further inspection, we found 22 scratches and 3 chips in the paint, all in the same area. We submitted two claims to the Claims Department, and a final letter to both the founder and CEO of the company; all three were rejected.

I had 2 front tires order by Discount Tire, and it took about 2 days for them to arrive. And after waiting 2 days to get my tires, they refused to put the tires on the front of my truck. They told me it was due to a safety problem. But I tried to explain to them why I wanted the new tires on the front and not on the rear. But he refused to listen, and then he refused to give me service. At this time, I decided to leave and never ever do business with Discount Tire again. I've been buying tires from this company for about 20 years, and I am saddened it had to come down to this.

I went to Discount Tire on Tuesday 2/19/13. I had a staple in my tire so I bought four new tires $950 worth. Around 5:30pm, I had watched them change it. The tech was a smaller guy and he pried on the rim and tire to get it off. Not thinking about saying something to him, I got in my truck to leave. My air pressure light is on thinking it might take a few minutes for it to go off. It didn't so I checked the air pressure in all four tires; the fronts were 29lbs added air there. Fine. I went to the back driver side; it's at 32lbs. I added air. The back passenger side tire was fine. I got up to go to work and I have a flat on driver side, so I put air in it and drove 1 mile to work. I came out after work and I'm flat again.

My sister-in-law went to this store for a slow leak. All she wanted is for them to reseal the tire. The employee's name was Sean **. He told her they do not seal rims anymore. That's fine, but he would not take the tire off, clean the rim, and put the tire back on. That's all it needed. He told her she needs to replace all rims and that the stock rims she had were the best Chry had. Lucky she called because he had her talked into paying $500.00 for new rims. He was rude and really tried to con a woman that was by herself. She went to other tire store and gee, it was $15.00 to clean the rim for her. Hasn't had a problem since. Big con and ripoff artists.

I go there to fix a flat tire. They told me it should be replaced so I said, "Okay, do it." They have you pay first (which I didn't like either). Then, someone else gets there and tells them that he wants special treatment by getting his car fixed quickly - after giving them excuses - and sure enough he gets his car in before mine. They denied it and gave me stupid excuses, but I got so upset and asked for my money back. They continued treating me badly and giving me funny faces. I left and no one even cared. It was a really offensive and upsetting experience; my body was shaking for 3 hours after I left them because of how hurtful they were.

I purchased new tires with an extended road hazard warranty. I went in to have a tire on my Subaru replaced and Discount managed to "be unable to find a record" of the road hazard warranty in their computer. They tried to make me buy 3 new "matching" tires to go with the free replacement because they did not want to be responsible if my transmission became damaged. When I did not purchase, they refused to give me the new tire, claiming they did not have it in stock. I went to another Discount Tire in town and inquired about stock on the tires I needed before showing them the damaged tire. Once they said they had stock, I presented the tire with the sidewall bubble and they were not happy about replacing it.

I’ve been having front-end wobbles at high speed for some time. I knew it was the tires. I went in to Discount and got pricing and informed them I needed them on the front end. That’s where the trouble started. In the end, they refused to put the new tires on the front and I walked out? You’ve got to be kidding me? Since when does a tire company dictate where your tires go? I went to Big O. They put them on the front, and my wobbles were solved. Is this Orwellian or what? Discount tire **.

There is a problem yes. Don't go to Discount Tire if you want a bunch of what they think is best for you. For example, not more than 30 minutes ago, I bought 2 new tires and requested them on the front end. When it was all over, they put them on the rear end without telling me. When I returned to have them changed around, they came up with every excuse in the book not to do what I asked in the first place. Even the management there wasn't willing to help or keep a customer happy. Therefore I shall never return to Discount Tire ever again even if my life depended on it. The next time I want a crapload of what is safe or a matter of opinion, I will go to my grandfather.