Discount Tire

Discount Tire

 3.9/5 (527 reviews)
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Overall Rating3.9 out of 5
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About Discount Tire

Discount Tire sells a variety of tires types for all kinds of vehicles. Select from tire brands like Michelin Tires, Goodyear Tires, Pirelli Tires and Cooper Tires. Available wheel styles include painted, machined, chrome and mesh from brands like MB Wheels, Fuel Wheels, Drag Wheels and Konig Wheels. The company offers financing to those who qualify for the Discount Tire Credit Card.

Pros & Cons


  • Free rotation and balancing
  • Frequent discounts and promotions
  • Financing available


  • Only offers tire and wheel services
  • Only financing option is credit card

Bottom Line

Discount Tire is an independent tire and wheel retailer and servicer that offers online and in-person sales. Its tires come with free lifetime rotation and balancing.

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Discount Tire Reviews

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Page 5 Reviews 435 - 635
Original review: Dec. 29, 2013

Bought a set of tires from Discount. Had a 60,000 warranty. Returned after 27,000 miles with a pulling issue. They told me that the two rear tires were worn out already. I asked the sales guy 4 times "what about the warranty and what about the free replacement extra warranty that I had paid for?" He refused to answer my Q. He just kept trying to sell me a new set of tires. Pressuring me to have a new set Installed right then. These people are not honest. AVOID this company.

9 people found this review helpful
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Verified Reviewer
Original review: Dec. 20, 2013

Discount Tires offers free tire rotation with purchase. On Tuesday of this week, I went in for a rotation but was told that there would be a 4-hour wait, so I made an appointment for Friday. Upon arrival an attendant went out to look at the tires. He came back and reported that there was minimal wear except for the front passenger side in which there was slightly more wear. He then proceeded to show me charts in an attempt to sell me a new tire. I told him that I only wanted a rotation. He asked if the tires leaked and I told him that the tires do not leak and they do not slip on the snow. I only need them to be rotated.

He then took the keys and within 5 minutes, another attendant came out and told me that they were unable to rotate my tires because they were over 10 years old. He said that it was a liability issue for him and for me and that they could not safely rotate the tires. He then gave an explanation of how horrible the tires were. I then went to speak to the attendant who first told me that the tires had minimal wear but he then said that the tires simply could not be rotated because they were over 10 years old. When I told him that I had purchased them within 10 years he said that it was 10 years since the date of manufacture not the date of my purchase. I then left Discount Tires and took the car to Victory Lane where they promptly and safely rotated my tires for $20.00. Prior to this I had been a loyal customer for 25 years. I do not know if the management has changed but the current staff is rude and very pushy to get a sale. I have no intention of returning there.

7 people found this review helpful
Verified Reviewer
Original review: Dec. 17, 2013

About 3 months ago I bought 2 sets of tires for both my SUVs 1) Acura MDX, 2) Range Rover Sport. When buying these sets which costs around $1k for each SUV, you would think so-called professionals at Discount Tire would suggest a better tire for the type of vehicle you are driving. They sell me the cheapest brand & a worst quality tire with a hefty price tag & send me on my way. Upon coming back within weeks for the tires sensor light that goes off on the dash, they suggested to put a black tape on it if it bothered me that much. Since the light kept going off, I kept taking it back to them, after me asking them not to change out the valve stems in the sensor at the time of installation. They broke 2 of the sensors & replace them with generic brands on my Range Rover.

I took my wife's truck to 4 Discount Tires in Houston area, finally getting fed up of hearing bs crap that they talked about, I took my wife's truck to the dealership. Dealership stated that you pretty much got screwed with the set you bought, not to mention it threw the alignment out on the truck so had to pay to get it realigned. Honestly, I am so done with them, I will never ever go back. I will buy another set from TIRE RACK, get it installed by the local shop I know, which will do a far better job than these so-called Professional Thugs at Discount Tires.

I am not sure why this company is ranting & raging about?? Their services suck, crew is nowhere near educated on the products they sell & they don't care to help consumers. After me repeatedly asking them to make things right, they wanted to charge me $800 to buy another set of crappy tries from them again...LOL This company is a joke. Please, I encourage consumers to invest their monies elsewhere, local shops if you trust them are great!! I know my fault, I should have gone there to begin with.

8 people found this review helpful
Verified Reviewer
Original review: Dec. 11, 2013

I booked an appointment to have my tires replaced online 4 days ago. I came in today and they were an hour late with completing the work. It was the store on University Avenue in St. Paul, MN. There were extended periods of time (10 minute +) when there was no one at the front desk and the line waiting to be helped was 8-10 people deep and they had 2 people working. These people would go in the garage to talk to the mechanics while calls and customers were left to them selves. Horrible, Horrible service!!!

3 people found this review helpful
Original review: Dec. 8, 2013

Sold me tires from China. Bought warranty for tires - lasted 8,000 miles. Would not make good. Won't buy from them anymore.

2 people found this review helpful
Verified Reviewer
Original review: Oct. 30, 2013

I have been buying tires from Discount Tires for a while. I have had previous problems but this has really made me mad and feel very unsafe in my car. I purchased 2 new tires less than 2 years ago and had them put on the front of my car. And then approx. 1 year later, I purchased 2 more new tires and asked them to place my tires that are on the front on the back and place my new tires on the front. I just found out they placed my new tires on the back and now the front tires are bad and very unsafe. If they would have just done what I asked them to do, I would have good tire all the way around.

This is the last straw. I hope nothing happens to me until I can get 2 new tires on the front of my car. I asked for the corporate office to listen to my complaints and they just had some manager call my house while I was at work (sounds like they were avoiding me) talk to my man and asked him what kind of car do I drive... Everybody know as soon as you walk in and ask for help they go look at your car and put all the info in the computer... that was not very smart. I have a 50,000 mile warranty on the tires. I have been charged for balance and rotation and now I cannot get any of this done. So they should buy me 2 new tires. I am out approx. $400.00+.

4 people found this review helpful
Original review: Oct. 28, 2013

So Saturday, October 26th, 2013, My boyfriend took my car into Discount Tire to get two new front tires. Well after about an hour, I was sitting at home when my boyfriend gave me a call, i answered and he was furious. He tells me that Discount Tire has severely screwed up my car and proceeds to tell me the whole story.Thankfully he was there and watched them service it. Well for starters, the men servicing my car didn't use a lift. They used four jacks to jack up my car all at once. Which is a big safety hazard if you ask me. Anyway after they finished up my car, the head manager drove it to the door and handed my boyfriend the keys. My boyfriend thought everything was good to go and drove off in the car.

He didn't make it down the road five minutes, he didn't get over the speed of 35 mph before the car started swerving uncontrollably. Of course it was rush hour and luckily he didn't get into an accident. He turned the car around and drove back to Discount. He told them they messed something up and two managers came out to inspect the car. Come to find out they jacked up my car in the wrong spot. I haven't seen it since it happened but from a guess I think they bent the stability bars or even the tie rod. The steering wheel doesn't even sit right and my rear driver side tire is sticking out about two inches and is severely out of place. Now I really can't figure out how they could have missed that. Or ** who knows maybe they lied. From reading other people reviews, it sounds like they do nothing but scam people.

Back to the story, So my boyfriend is furious and ready to hurt someone after he looks at the damage and the manager said they would fix it. They were going to take the car to a Lentz Repair center tomorrow. I'm very outraged, for one that car is our only vehicle, so my boyfriend didn't have a way home. He waited around for about an hour until he finally got a hold of his brother. Rob and I know our way around cars. I've been working on cars for a while. And am actually in school for that. So what really bothers me is why in the hell would you hire someone to service vehicles if they don't know what the hell they're doing. They don't even know how to jack up a damn car!!! I'm a girl and I know how to do it!

We originally thought of just buying the tires and doing it ourselves but just opted to do the quick and easy route or so we thought. Who knew it would bite us in the **. Well, the reason I'm even on this is because I'm looking for some advice. I've never had anything like this before. Now they said they would pay to get it fixed but I'm worried it won't be done right and that I'm being scammed. After reading other people's stories, I'm freaking out because my dumb ** left the title in the car's glove box! God I could kick myself in the ** for that one. I've talked to some people and they seem to think I should sue. That was my first thought but if they fix everything right, would it still be a case?? I know for one thing if I don't get my car back tomorrow, they are gonna have to pay for a rental. Otherwise we have no way to work. Please give me some advice. I'm in desperate need!!!

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Original review: Oct. 23, 2013

I bought a new set of tires and their Road Hazard warranty for both of my cars at Discount Tire. I had returned four times over the past few years to have my tires rotated and balanced. EVERY TIME I pick up my car I find that the tire pressure is not set correctly, even though I specifically asked the counter clerk to have the tire pressure set to a specific pressure. Another time, after picking up my car and driving on to the freeway my car shook like a log wagon and upon returning to the store, I found that tire pressures were set to 45psi instead of the correct 26psi and that when the tires were re-balanced with the correct tire pressure the tire weights were drastically moved to new positions.

I will no longer take my cars to the 12190 Hwy 92, Woodstock, GA 30188 store and instead find another Discount Tire store in the area. I only hope that this lousy service is not common to all Discount Tire stores. I will never buy another set of tires from these folks and I would strongly suggest that others avoid this tire company.

4 people found this review helpful
Verified Reviewer
Original review: Oct. 20, 2013

My husband and I visited a location for a complete set of tires. When we arrived, we were greeted and helped by a very friendly gentleman. By the end of our transaction, we were being helped by another employee who just happened to be the manager. After all four tires were on and the car was pulled off the bay, the manager told us that one of our TPMS was broken and there was one missing and it would be $60 a piece to replace them. I argued the employee that was untrue because they were all working when we got there. I just happened to have a picture of my dashboard that was recently taken that showed all 4 TPMS readings. At this point, he knew that he had been caught and started to become very rude and disrespectful. I told him I wanted my car restored to the way it was when we brought it in even if that included my old set of tires.

He then shouted to the guys in the repair shop to repair the TPMS. He personally got into my vehicle to move it back into the bay. At which point, he floored it and spun the back tires in front of my husband and myself. While it was being repaired, he came in to speak to us. At this point in time, we were done dealing with this his rude behavior so I turned to look at my husband and the manager told me not to do that. My husband was furious for him speaking to me like that. I have never been treated in such a hostile and aggressive manner by any customer service representative. WE WILL NEVER RETURN!!!

6 people found this review helpful
Original review: Oct. 19, 2013

I visited the Discount Tire shop on 230 Douglas St., Oswego, IL 60543 today after making an appointment. When I got there, I requested to have a set of 4 tires installed. They told me to come back 30 mins. later to pick up the car... but they called me 20 mins later telling me that they were unable to install the tires unless I bought new rims from them. They tried to make me think that my wheel's lug seats were damaged. Little they knew that it was a mechanic they were trying to scam. The manager was acting "smart" and during my whole 2 hours there, he tried to sell me new rims.

I told him to release my car if they weren't going to install the tires on my car and he refused telling me that it was unsafe to drive my car "like that". The rims are recently polished and they shine like mirrors and this guy had the guts to tell me that because of the oxide stains on my rims' lug seats, my car was unsafe to drive. I told him that I knew there was nothing wrong with the wheels and I was not going to get new wheels from them... After I told him this, he knew I was firm with my decision and tried to make me lose my temper telling me that the only way that car was going out of that bay was towed. I noticed he was thinking on call a tow truck so I did that myself... And stopped his abuse like this.

Then he asked me how much I was going to be charged for getting the car towed away. I told him not to worry about it. And this piece of work had the guts to tell me that with that money, I could have gotten the new wheels. How about that?! 35 mins later, when the tow truck showed up, my car was still with the wheels off. It took them another 15 mins and 3 more requests to have my wheels mounted back. When I was watching my friend setting up my car to be towed, I noticed that a car next to mine had brand new wheels installed, and a poor fast food restaurant worker, judging by her uniform, was getting her car back. She was making a phone call with a sad face...and I thought nobody getting new wheels has that sad look on their faces... unless they were unable to defend themselves against this vultures... chanting the same story to them. Thank god I know about cars and have friends, so nobody will take advantage of me on this field. Who knows how many people get scammed like this every day? Very unethical ways of operating a business. My advice... Go somewhere else, a place with more honesty.

6 people found this review helpful
Original review: Oct. 14, 2013

Took my car. Tried to sell me a new spare. I said no then they say rim was bent. It wasn't. Lied about the prices. You have to watch these guys. Won't do business with them.

5 people found this review helpful
Verified Reviewer
Original review: Oct. 8, 2013

I ordered custom rims for my Charger. The rims did not fit. As a matter they put new tires and TPMS on my new rims. No fit check was performed, all rims were installed on the car and the car would not move because the rims were crammed up to the brakes. My original rims and tires were installed on the car, but I am missing two TPMS sensors on my car. The dealership showed all was good on my car a few months ago. Now my tire light is on continuously. The dealership said someone removed the sensors. Discount Tire said they did not remove the sensors. Oh yeah, I am also missing a lug nut. I may need a lawyer in Northglenn, CO.

6 people found this review helpful
Verified Reviewer
Original review: Sept. 30, 2013

I got new tires on my RV today, but NOT the tires I ordered and were supposedly on hold for me at Discount Tire in Bellmead, TX. REALLY???? 3 trucks and 3 tandem axle trailers with Discount Tire products, driving 40 miles towing the RV to this location, and this is what I get? NOT a happy camper! Discount Tire in Bellmead just got my last sale. Maybe even Discount Tire, period. Over 25 years of loyalty just flushed down the toilet. I wasn't even offered a discount for the mix up. They should hire people that can read! Same tires I've been buying from Discount Tire for the RV every 3 years since 2004. Shame on you Discount Tire!

7 people found this review helpful
Verified Reviewer
Original review: Sept. 25, 2013

Location: 21505 S. Ellsworth Loop, Queen Creek AZ 85142. Stay Away! 1st - I had brought tires in to be swapped onto my existing rims. 5 Day later, I pulled over off the freeway to find several lug nuts not properly tightened. 110+ degrees and I am on the side of the freeway outside of Gila Bend jacking up my 3/4 ton F250 to tighten my wheels. 2nd - Took all 6 of my trailer tires in to be balanced as part of maintenance routine. After putting all the tires back on the trailer, many of the weights came off before the trailer left the driveway. 3rd - I knew I needed tires. I got a written estimate and came back a couple of weeks later. They did not honor their estimate, put the weights on wrong and scratched my wheels. 4th - Came in to have a nail taken out of my tire and repaired (13k on tires). I was told it was not repairable and they would sell me a tire. It wouldn't match what I currently had on or they could order one for me. My tire wasn't leaking. The tire pressure sensor didn't go off. They didn't even try to fix it. The road dust wasn't disturbed on the inside of the rim. I took it to the dealer this morning and it is now back on my car and fine.

5 people found this review helpful
Verified Reviewer
Original review: Aug. 29, 2013

We have bought all our tires for several cars at Discount Tire in Tallahassee, FL for the past ten years. The price supposedly covers balance and rotation. We are being charged for rotation on our Ford F350 with dual wheels because it has chrome (?) wheels.

2 people found this review helpful
Original review: July 31, 2013

I had a flat tire and took my car to a Discount Tire location that's located on 8268 Northwest Expy Oklahoma City, Oklahoma 73162 in hope to get a patch. One of the agents who was really nice with me said they will repair it for free even before looking at the tire. When he did, he found out that my tire was beyond repair and needed to be replaced. Since I didn't have enough money for a replacement, I asked him if I can get a free replacement with a used tire. He said he will check for me, but he couldn't find any that can fit on my car among the used ones. I begged him if I could get a patch even if the tire will be deflated later as long as I can drive back home.

He told me that the company does not allow them to do that. I stood there not knowing what to do and he said to me: "Let me go in the back to see if there's anything I can do for you." When he came back he told me that he's going to replace my tire with a new one for free since I didn't have money to pay for it. Ten minutes later, my car had a new tire and I drove it back home with no problem. You may not likely get a new tire for free but I would recommend this Discount Tire location for any repair you need for your tires. I know I will go back.

11 people found this review helpful
Verified Reviewer
Original review: July 25, 2013

The Castle Rock CO store has consistently provided me with outstanding customer service for several years now. I am a certified customer service trainer for Hilton Hotels and I like to recognize businesses that are great role models for service.

4 people found this review helpful
Verified Reviewer
Original review: July 3, 2013

I needed new tires for my motorhome while traveling on the road from Florida. I called Discount Tire Houston and got a price and service commitment I could live with. After arriving at the store, it all went down from there. Took 1/2 hour to write up the order because the representative kept answering the phone, I finally took his phone off the hook. My 1-1/2 hour promised install now took 3 1/2 hours because they had to load/unload their own trucks. None of the installers had any knowledge on servicing a motorhome. At this point, I should have left. Somehow, I got the three stooges as my installers.

Motorhomes need equal air pressure on all the tires to balance the load. Of my eight tires, the pressure varied 10 psi and never up to the required 80 psi. After install, the hubcaps were installed so all the tire valves were covered up and unable to add air. This happened because of improper lug nut install. I paid to have the valve stems to be replaced, which was not done. Also, my valve stem holders were not re-installed. I called back to complain about the missing parts and unacceptable service, and I was told once a customer leaves the property, the company has no further commitment to correct or replace parts or service. I bit the bullet, remedied my problems at my cost and moved on.

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Verified Reviewer
Original review: June 28, 2013

Would give 0 stars if possible. Store at 432 West Lake Mead Pkwy Henderson, NV 89015 is totally disrespectful to customers. Do not go there. The manager (laughable) ** is useless. Couldn't care less about his customers or if they receive decent service for hard earned money spent at this store. ** is incompetent and blames anyone else rather than take responsibility for his store's mistakes. Take your money and spend it elsewhere... at a place that respects its customers and values their repeat business.

4 people found this review helpful
Verified Reviewer
Original review: June 13, 2013

I went in for a rotate. One tire looked low so when I got home 1 mile away, I checked pressure and had 41, 39, 29 and 13 lbs and I found a piece of metal in the edge of the tread. I called and they said I must have picked it up in 1 mile. I said, "No way," and went back and told them, "Fix it. I am not buying a tire today." They said there was a razor blade that I saw near the sidewall which did not leak and a screw also which leaked. Wow, this all happened in 1 mile. Well, here is what I think.

The razor was placed so the tire would need replacement as they normally say they can't repair an inch away from the sidewall so since they saw my anger and I was on to them, they made up the screw leak to repair to remain consistent with their repair standards. Previous to this, due to the shark frenzy sales and dishonesty and tires that last 7000 miles (Flakens), I will stay away and try Peerless.

If you go for a free flat repair, you will probably be strong armed into new tires. Last time, I went for leak repair, I said upfront, "I am not buying a tire today and I drove here on this and I will drive away on this tire so if you can't repair it, don't touch it." They always do the shtick where 3 guys come and look at the tire and seem very concerned at how dangerous it is until the one I gave my warning came and dispersed them and my tire is fixed. Normally, you get the "unrepairable and we can't put it back on because it is dangerous." I would love to see them busted. I went back angry and said this.

6 people found this review helpful
Original review: June 6, 2013

It was last year that I bought 4 new tires, and pretty much during their novice acknowledgement of telling me they are the best mechanics for this kind of job ... I thought so too because I myself isn't one. In pretty much all cases, it's like this, right? "They are a big corp. handling tires; they are ones to trust". Like I was saying "Discount tires", I was there getting 4 new tires and during their install, they came across a stud on both front tires that was cross threaded - something like that - so here in the great words they said, "Sir, we can't complete this job, unless we break a stud on each side".

So here I said, "But isn't that dangerous? It has 5 studs not 4! Cars have a certain part on it for reason!" So here's what they said: "Sir, it's completely harmless! No harm would ever happen because of just a missing stud; the other 4 are holding the tires just as securely as it had 5." So there I left like a happy customer ... until!!! Last week, my wife was driving, going 35 - 40 mph and she said she heard something pop while she was driving and it kind of sounded like in those movies when a sub is submerged under war and the bolts or lug nuts are just flying off. And suddenly it happened!!! My wheels broke off ....

Here's what you people may be thinking - that guy and his wife were probably driving like maniacs - but no people! When I towed it to a couple of "real mechanic shops", all the mechanics said one thing! What happened to the studs on both front tires?" meaning the studs that Discount Tire said were superb okay to drive, that my life wouldn't be on the line. How they can tell from the ones that are already broken? The ones Discount Tires broke are all now rusted settling along getting beat up. But the the new ones that broke, in the middle, it was still clean steel.

But back to it, the mechanics said it was only eventually a matter of time because of the rain, salt, snow, potholes the city refuses to fill up and all that, etc. They said my car had 5 studs for a reason, not 4! It's like cutting off your leg. Can you walk the same ever again? No! - And with the wheel breaking off, the car fell so hard the wheel bearing, alignment, ball joints and all that stuff underneath were completely broken. To tell you the truth, I just want my car paid for. I don't want any money, but they ignored me for 2 weeks when I left voice mails over and over for the lady they assigned this claim to. And you know what?! I took it as professionally as I could until today! She said, "Run along; get a lawyer! We have all the money in the world!!"

5 people found this review helpful
Original review: June 5, 2013

I have more than 5 sets of tires over the last 5-10 years from Discount Tire In Port Arthur, TX. On May 3, 2013, I purchased 2 new tires and had them placed on my SUV. I didn't find the problem until 2 weeks later when I was checking air pressure and lug nuts for correct tightness. To my surprise, I found a lug nut that didn't match and was smaller. This was later in the evening 2 days before a trip so the next day, I went back to Discount Tire. Front desk guy followed me to my truck, I gave him the incorrect size lug and he said, "Oh I'm sorry about that. I'll go to the back and get you another one from the back and be right back."

After 15 minutes and never returning, I went inside and found him waiting on other customers. Then when he saw me said, "I'm going to have to order you a lug nut. Can you come back tomorrow to pick it up?" I said no because I had to leave early. Then he asked if I could come back in an hour. Ultimately, I had to drive to a local dealership parts dept. to pick one up. So basically, the tech lost or damaged my original lug and no one informed me. He replaced it with the wrong size (which could have stranded me if I had a blowout). Though I was a repeat customer, I was treated with apathetic customer service. I will not be purchasing tires from them again. I'll just use their prices as a match somewhere else. It's dangerous enough when driving so I no longer trust Discount Tire to provide adequate technical or customer service.

7 people found this review helpful
Original review: May 30, 2013

My husband went to purchase tires for my truck. He called ahead and asked if they had a particular tire in stock and told them what vehicle it was for. When he arrived, he was told they wouldn't put the tires on because they were not the size tire that came on the car from the factory. He was shocked. The particular tire he wanted to purchase is a durable tire that lasts longer than most and it doesn't come in the factory size.

Come on! Many people put larger tires on their trucks, especially four-wheel-drive trucks. He inquired about the tires on his truck (which came with the truck). It was the same thing; they will not sell tires for any vehicle unless they are the size that came from the factory. Now, different size tires come on the same make and models from the factory. What has happened to Discount? We have been customers for nearly 15 years. They lost our business today. The guy said it was a government law - a lie to boot!

3 people found this review helpful
Verified Reviewer
Original review: May 25, 2013

My son's car tires are in good condition. I sent him to Discount to get fresh tires on the front as an extra measure of safety on my part for his driving safety. Discount refused to install the tires I was paying for, on my car, where I wanted them installed. I do rotate my tires. This is not Utopia, so all my tires were not the same age. Two of the tires in the set were replaced for non repairable damage. Buying a full set was not necessary. Lying to me about the reason for their stand is not acceptable. I would expect quite a bit more than a verbal explanation from a 19 year old "tire expert" to alter my choice and decision for me and my family.

I have used Discount for 18 years on all my cars. If I wanted a rotation, there would be no problem. I agree as with any decision there are advantages to both sides of the debate. Reviewing the facts, I decide which advantages are most important to me. I will not recommend them to anyone. They have lost a lifetime customer. Their competitor was more than willing to provide the services I requested. Vote with your dollars.

3 people found this review helpful
Original review: May 25, 2013

I came into a location to have my summer wheels/tires put on. Lucas **, Senior Assistant Manager, informed me that since one of the tires has wear, he had to replace all 4 as this was Subaru's policy, and Discount Tire's policy was to abide by all Manufacturer policies. It was quite obvious that Lucas was lying to make a sale. When I requested to see the policy in writing, he got very upset, yelling, was rude, and told me I was no longer welcome there. I asked for his card and he questioned me as to why I wanted it.

In fact, one of the tire techs overheard and offered to give me his instead. I called Subaru after I was kicked out of Discount Tire for calling out Lucas on his very transparent attempt at strong arming his way into a sale. Subaru, predictably, told me they had no such policy. I fully intend to follow up with Subaru as to the malicious misrepresentation of their policies by an unaffiliated third party for their own financial gain.

4 people found this review helpful
Verified Reviewer
Original review: May 21, 2013

The store on Evans installed the wrong size tires on my wife's Mini Cooper. We had to go back for the exchange. The Boulder store cross threaded the stud on my truck when changing out the winter tires. The store on 45 and Wadsworth cracked aluminum rim on Mini Cooper by over-tightening the rim on the tire machine.

4 people found this review helpful
Verified Reviewer
Original review: May 10, 2013

I bought $800+ worth of Michelin tires on Apr 29, 2013 at your Surprise, AZ store on W Bell Rd. Joe was great and brought car to my home a mile away, as I am under doctor care for an ailing back. I returned May 9 for vibration issues and rebalance. Vance said it would be a while, and he would come get me at home, same as Joe. I told him I could probably walk home OK, but doubt if I could walk all that way back later. Vance called an hour later, said car was done but they were busy, and could they bring the car at 6:00 when they closed. I said yes and thanked him.

At 6:00 manager Tony called me and said they don't deliver cars to homes (news to me!) and actually ARGUED with me for nearly 3 minutes, not letting me talk or explain what his staff had told me. I finally gave up and reluctantly walked back to get the car. Took me nearly 30 minutes to walk back, cutting through a large dirt commercial lot to save a few steps. There was no one in the office to greet me, although there were still customers around, but no sign of Tony. I found my keys on the counter, unattended, took them and left. I saw Joe in the parking lot and told him what Tony had said, and Joe said he would have been happy to give me a ride, and to talk to him next time. There will be NO next time. As a customer for nearly 3 decades, I will never buy another tire from your stores again.

3 people found this review helpful
Verified Reviewer
Original review: March 30, 2013

I took my new 2012 Honda Pilot to Discount Tire to put some air in a low tire. After they inspected the tire with me watching, they found a nail in it. They said they would fix it for free. They assigned this job to a young person on their staff. They fixed it, and I drove the car home. The next morning, my husband noticed a dent in the car in the area of the repaired tire. Upon further inspection, we found 22 scratches and 3 chips in the paint, all in the same area. We submitted two claims to the Claims Department, and a final letter to both the founder and CEO of the company; all three were rejected.

The final letter coming from the corporate office by the Department Manager of Claims, on behalf of Mr. Thomas Englert, the CEO of Discount Tire, stated: “In reviewing all information available, we find that the scratched areas do not resemble anything that could have occurred during service. We studied the photos closely and do not find, based on our experience, that the scratches match up with any tool the crew might use. Therefore, we do not find any responsibility on the part of Discount Tire. Discount Tire is not in a position to make any payment in this matter.”

We speculate the young technician was wearing a bracelet of some kind that young people wear today. Unfortunately, we were not looking over his shoulder when he was making the repair. Many of the scratches were in the location adjacent to where the torque wrench was used to tighten down the lug nuts. The others were around the wheel well. There were no other scratches or chips found anywhere else on the car. A local body shop estimated the damage at around $2,000. We will not use Discount Tire again in the future.

4 people found this review helpful
Original review: March 4, 2013

I had 2 front tires order by Discount Tire, and it took about 2 days for them to arrive. And after waiting 2 days to get my tires, they refused to put the tires on the front of my truck. They told me it was due to a safety problem. But I tried to explain to them why I wanted the new tires on the front and not on the rear. But he refused to listen, and then he refused to give me service. At this time, I decided to leave and never ever do business with Discount Tire again. I've been buying tires from this company for about 20 years, and I am saddened it had to come down to this.

3 people found this review helpful
Original review: Feb. 22, 2013

I went to Discount Tire on Tuesday 2/19/13. I had a staple in my tire so I bought four new tires $950 worth. Around 5:30pm, I had watched them change it. The tech was a smaller guy and he pried on the rim and tire to get it off. Not thinking about saying something to him, I got in my truck to leave. My air pressure light is on thinking it might take a few minutes for it to go off. It didn't so I checked the air pressure in all four tires; the fronts were 29lbs added air there. Fine. I went to the back driver side; it's at 32lbs. I added air. The back passenger side tire was fine. I got up to go to work and I have a flat on driver side, so I put air in it and drove 1 mile to work. I came out after work and I'm flat again.

I took back my truck to Discount Tire and the guy pulled back driver rim and tire to check it out. He dipped the rim and tire in water and it has a crack on inner side of rim. He apologized to me then looked at the same tech that pried on the rim and tire and told me he will replace my rim from a place I believe called Four Wheel Connections on store credit. I told him that's fine because it wasn't leaking before I got the new tires. He said he would order it the next morning. That was on 2-20-13. He told me to come back the next day, 2-21-13.

I went back and another guy was working. I told him the guy Arron told me he was going to order me a rim to come back. He looked in the back and checked to see if it might have been ordered. It wasn't ordered so he told me they can replace it but it would be Monday before I get the rim so I would be driving another 4 days on a cracked rim. I'm already paying to keep air in my tire so I told him I wasn't giving him a deposit for a rim that they cracked. He looked at another sales guy, looked back at me, and said, "Well, the rim got cracked by changing the old tires to new tires." I laughed and I've talked to several people who sold my rims and tires that that was very unlikely what happened so I called corporate and left a message of what happened. So now, I'm stuck with new tires and a cracked rim that I have to drive around constantly paying for air at gas stations to keep it aired up. I will definitely not be recommending Discount Tires to anyone. I'm very upset and angry with them. This is my first and last experience with them. I heard from a lady that works next door to my wife that they broke two lugs on her tires off and not tell her about it. It's messed up.

7 people found this review helpful
Verified Reviewer
Original review: Feb. 5, 2013

My sister-in-law went to this store for a slow leak. All she wanted is for them to reseal the tire. The employee's name was Sean **. He told her they do not seal rims anymore. That's fine, but he would not take the tire off, clean the rim, and put the tire back on. That's all it needed. He told her she needs to replace all rims and that the stock rims she had were the best Chry had. Lucky she called because he had her talked into paying $500.00 for new rims. He was rude and really tried to con a woman that was by herself. She went to other tire store and gee, it was $15.00 to clean the rim for her. Hasn't had a problem since. Big con and ripoff artists.

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Original review: Feb. 1, 2013

I go there to fix a flat tire. They told me it should be replaced so I said, "Okay, do it." They have you pay first (which I didn't like either). Then, someone else gets there and tells them that he wants special treatment by getting his car fixed quickly - after giving them excuses - and sure enough he gets his car in before mine. They denied it and gave me stupid excuses, but I got so upset and asked for my money back. They continued treating me badly and giving me funny faces. I left and no one even cared. It was a really offensive and upsetting experience; my body was shaking for 3 hours after I left them because of how hurtful they were.

3 people found this review helpful
Original review: Dec. 8, 2012

I purchased new tires with an extended road hazard warranty. I went in to have a tire on my Subaru replaced and Discount managed to "be unable to find a record" of the road hazard warranty in their computer. They tried to make me buy 3 new "matching" tires to go with the free replacement because they did not want to be responsible if my transmission became damaged. When I did not purchase, they refused to give me the new tire, claiming they did not have it in stock. I went to another Discount Tire in town and inquired about stock on the tires I needed before showing them the damaged tire. Once they said they had stock, I presented the tire with the sidewall bubble and they were not happy about replacing it.

A few days later, I had another side wall bubble and this time, Discount put a matching old one on the front and put the new tire in my trunk, after arguing with me insisting that I buy additional tires. When I got my car back, it drove horribly so the next day I checked the tire pressure: two tires were 28 lbs., one was 32 lbs. and one was 44! So much for worrying about my transmission. I guess blowing up my tire was an idea for getting me to buy the rest of the new tires right away.


5 people found this review helpful
Original review: Dec. 5, 2012

I’ve been having front-end wobbles at high speed for some time. I knew it was the tires. I went in to Discount and got pricing and informed them I needed them on the front end. That’s where the trouble started. In the end, they refused to put the new tires on the front and I walked out? You’ve got to be kidding me? Since when does a tire company dictate where your tires go? I went to Big O. They put them on the front, and my wobbles were solved. Is this Orwellian or what? Discount tire **.

2 people found this review helpful
Verified Reviewer
Original review: Oct. 27, 2012

There is a problem yes. Don't go to Discount Tire if you want a bunch of what they think is best for you. For example, not more than 30 minutes ago, I bought 2 new tires and requested them on the front end. When it was all over, they put them on the rear end without telling me. When I returned to have them changed around, they came up with every excuse in the book not to do what I asked in the first place. Even the management there wasn't willing to help or keep a customer happy. Therefore I shall never return to Discount Tire ever again even if my life depended on it. The next time I want a crapload of what is safe or a matter of opinion, I will go to my grandfather.

4 people found this review helpful
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Verified Reviewer
Original review: Oct. 11, 2012

I took my Porsche 911 SC to Discount Tire at 3701 NM 528 NW in Albuquerque, NM for wheel balancing. One of the techs there told me to pull into a certain bay. It was supposed to go on a special lift with puck adapters. Instead, I pulled into a conventional bay and the techs lifted my Porsche with regular floor jacks, placing them under the car without making sure the car's undercarriage would not be damaged. Lo and behold, the damage sustained amounted to about $1800.00, severely damaging an engine oil cooler line in 3 places and the right side rocker panel. These techs must have been on cloud nine because if they had looked for the jack points, they would have found them and prevented this whole issue.

The bizarre thing was that the manager himself, Braden **, admitted to the tech's fault. Then to add insult to injury, one of the arrogant techs stripped one of the aluminium lug nuts, not threading it on first before using the impact wrench. But I chased the threads backwards on the studs and opened the threads, and repaired it right in their own shop. This tech had Lady Luck on his side that day.

A claim was filed through the assistant manager and an insurance adjuster took pictures of my car for the claim which did no good as Discount Tire corporate office called me and told me that $500.00 was all the damage done to the car according to the adjuster’s estimate, and that they would send me a check for the amount. I refused the check and consulted with my attorney. Discount Tire corporate office never mentioned that I needed three estimates from body shops nor did they mention three more estimates to repair the damaged oil line. These people are incompetent, as admitted by the very manager of the business, and are thieves to boot when it comes to claims. My attorney says I have a case, but litigation procedures take a while. These people are very foolish and if the oil line was ruptured, they would have had to replace the engine which would be around $1800.00 for that particular car, as there were only a certain number of them made, making it a rare classic.

People, please investigate a place of business before you become a victim of circumstances which are out of your hands, because undoing damage to your car is impossible and the scars left to it and your confidence are indelible. Investigate thoroughly before you trust anyone, as people nowadays are becoming more and more careless and simply don't give a hoot about your well-being. Please don't go to Discount Tire as these people simply do not care.

7 people found this review helpful
Original review: Aug. 15, 2012

Follow-up to my Alex of Chandler, AZ on Aug. 14, 2012 comment:

After reading complaints on here about how Discount Tire techs, lost parts, etc., I opened up my trunk to make sure they returned my wheel nut lock and surprise, surprise. Guess what I found? Yup, the new tire was not installed. They just threw it in my trunk and never bothered to tell me about that. The tire they were supposed to replace was the same tire the guy told me was starting to break apart. All I can think of is I had not checked and assumed that they installed it. I could have been driving around on a bad tire for ages. The icing on the cake has to be the fact that on my receipt says "installation $16.00." Yup, they charged me for an install they did not perform.

Long story short, I went to a different Discount Tire, the one off of Warner in Tempe and the guy there was a little shocked when I told him the other guys had not installed the tire. They did everything they were supposed to at this store (or so I assumed), but the whole experience left a very sour taste with me. I don't see myself purchasing from any Discount Tire again. I don't feel you can trust them.

6 people found this review helpful
Original review: Aug. 14, 2012

I was just at the Discount Tire in Chandler, AZ on Chandler Blvd. I assumed I purchased a "new" tire from them, a Kumho Solus KL21 since we never discussed buying a used one and my receipt doesn't say otherwise. As soon as they were done, I went to my car and wanted to make sure it was installed. I had to do a double take to find it since they all looked the same. Usually they put new tires in the back, this one was in the front and it didn't look new. I don't have a ton of experience purchasing tires but the ones I've purchased in the past are black and clean with tons of tread - just like in the showroom and easy to spot. This one was not clean and the tread looks low.

As a matter of fact, my back 2 tires that I bought earlier this year appear to have much more tread than this brand new one! They close at 6 pm and they were finished with my car at 6:30 pm so I didn't want to keep them as the guy told me they don't get paid overtime and I wanted to get a second opinion. As soon as I left, I asked a couple of guys to see if they could figure out which was the new tire and they thought the same as me, that is was used. The 6 mo.-old back tires have more tread. Something else that was interesting as I was reading the receipt trying to make sense of my purchase, it states "since you have purchased fewer than four tires (or wheels), we will mount the new tires on the rear of your vehicle for best safety and handling." Yeah, that didn't happen. The guy told me for "liability" they couldn't rotate the tires even though they were the ones that installed the back tires, brand new (face palm). So, I'm off to a different Discount Tire in the morning as soon as they open. Hopefully, all goes well. If not, you can guess I will be back on this website.

5 people found this review helpful
Original review: July 4, 2012

Upon entering the business, one of the managers we talked with was very rude, which at that time really ticked me off. He then told me he would call the police on me. I had spent $666.98 and I demanded service to my satisfaction. As of today, that has not happened. It’s located at 647 W. Norton Ave., Norton Shores, Michigan 49441 (phone number 231-739-3555; store number 034; **). I demand the type of rims that I’m looking for at no additional price ASAP. The old rims were degraded, so we were unable to exchange or get them back. I will continue this matter until I’m satisfied. I have an attorney (**). This matter needs to be done today without court action.

2 people found this review helpful
Original review: June 14, 2012

I took my SUV in to Discount Tire at 6616 E. Northwest Highway, Dallas, TX to have the tires rotated and balanced and left with a repair bill. I only have ever gone to them for any wheel work. They broke one of the lugs on my wheel and refused to fix it. During the same repair, they cracked the cover to my $2000.00 rims I bought from them. Tough luck for me, the rims were discontinued. There's no compensation for that either. I have three cars, and all have tires and wheels from Discount Tire, but they could care less. I guess they have enough business and can afford to lose one customer.

4 people found this review helpful
Original review: June 5, 2012

I purchased Arizona tires from Discount Tire and they have not lasted the full warranty on the tires. They have had several leaks which caused me to be stranded numerous times. They are poorly made and I have had 2 tire places check the tires out and say the side walls are terrible. They handle horribly and have had me all over the road. They are not safe tires. I want them replaced full of charge. Discount Tire knows they are not safe and terrible tires as they are now discontinued. I will sue Discount Tire if anything happens to me or my family while in my car. I tried getting the tires replaced at one of your shops, but they just played there normal game of numbers.

3 people found this review helpful
Verified Reviewer
Original review: June 4, 2012

I stopped at the Discount Tire store located at 8701 S. John Young Pkwy in Orlando, Florida on June 4, 2012. I knew they had the four tires I was looking for in stock because I checked online, $51 per tire online. When I arrived, the manager ** told me that he would not sell me the tires unless I paid an extra $10 per tire because I did not need them installed. He told me they charge $16 per tire for installation. I explained that I don't need them installed. So, I called the regional office of Discount Tire and was told by ** that their corporate policy is to only sell retail with installation charges added on. Why entice consumers to come to Discount Tire with low online prices if you aren't willing to sell at that price? This is classic false advertising and just general poor business practice.

6 people found this review helpful
Original review: June 3, 2012

Front right tire missing lug nut - Saturday, June 2nd, 2012, I told my wife that the car we had put new tires on (from Discount tire), that we should have them rotated. She agreed and called Discount Tire to tell them we were bringing the car in. Not a problem, they said come on down. So she took the car in and they rotated the tires. Problem was, when they brought the car around for pick up, the person told my wife that we were missing a lug nut on the right front and not only was the lug nut missing, but the stud where the lug nut was missing needed to be replaced. They also told her there was a repair shop down the street where we could get it repaired.

Now the only repair, replace, service company ever to remove replace anything as far as tires goes is Discount tires, which makes me believe that they lost or, for some reason, did not reinstall this one lug nut, and the repair shop wanted $120.00 to replace the stud and missing lug nut. This to me is **, why don't these people admit their mistakes and do the right thing. I’m a car nut, I wash my cars weekly myself, I polish the rims at the same time and this lug nut was not missing before the tires were rotated. I know this sounds ridiculous but these guys need to step up and make the repair as they caused it. They’re the only ones that have ever removed the wheels on my car!

5 people found this review helpful
Original review: May 24, 2012

I went to get my tires rotated. The company said I had to replace my tires after taking them off. I got into my car and drove 215 miles to Richland with one stop in Ellensburg. I got to Richland and two of my tire fronts were missing. Toyota wants $125.00 for each of the tire fronts. I have done business with Discount Tires for 25 years. That will happen no more. I will also pass along my experience to anyone thinking of buying new tires. I feel proud in that I have steered three people away from them. My car still only has two tire fronts now. Real classy. I will continue to let people know through social media and personal contact.

4 people found this review helpful
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Verified Reviewer
Original review: May 8, 2012

When I called one of their stores to get a price on tires, it seemed like there were gambling with me. So I decided to call another store, and they gave me a lower price. And I was like "Hmm! Is this far or their little tactics to take your hard-earned money!" Try it out, and you will see it's true. There scam artists are unbelievable. So then I went to install the tires at their other store for the cheaper price, of course. The manager told me "We are not falling for your little tactics." I said, "What? You, guys, are playing with our hard-earned money. You, guys, are supposed to be giving us a fair price." He said, "Oh, we are. But you don't have to call any other store to get a good price." Yeah, right!

3 people found this review helpful
Original review: April 7, 2012

They lowered the tire pressure to 22 after services - I went to this store this morning to do rotation and balance for my Michelin tires, which are in excellent condition. However, after the service, I found out that all my 4 tires were flattened with low air pressure. In fact, all of them had been charged to 32 pps in another Discount Tire store last Saturday! I had to drive back to the store. I was shocked when a guy helped check pressures for the tires. The two fronts had been reduced to 22 and the two rears were 27 and 28, respectively, by the tech who worked on the tires in the first place. I then talked to a couple of store managers. One in charge was **. They tried to dodge the issue. ** blamed the air-charging computer may have not reported correctly when the tech was checking the tires.

Obviously, ** was wrong. First, the computer worked perfectly (we later refilled the air). Secondly, the tech should easily have noticed when he flattened the tires. What they have done to the tires was that they either did a very lousy job or purposely indented to put tires in dangerous condition. In consequence, I think this would have put my car, my life, and my family’s lives in danger if I haven't discovered the low air tires they did on them. Shame on you, Discount Tire store at 17326 Spring Cypress Road, Cypress, TX 77429.

2 people found this review helpful
Original review: March 21, 2012

I have had this disagreement before about Discount Tire forcing new tires on rear or no deal. I have a front wheel drive Ford Escort with 230,000 well maintained miles on it. I am a mechanical engineer and former member of SAE (Society of Automotive Engineer). No specific reason could be given other than it is an industry practice. My calls around to other independent tire dealers proved that to be a lie. Most really recommended the new tires go on the front of this car. Some had even ridden in the test vehicle used to make the recommendation and felt it was a very isolated situation - hydroplaning in water going around a curve.

My concern is hitting road hazards with worn front tires and it has happened to me a couple of times and when there was damage, it was to my lightly loaded half worn rear tires causing no loss of life or limb. I could not say that as easily if the worn tires were on the front. What I think is behind this from other posts here is putting the new on the rear sets up the first rotation as "can't do that" so you need new front tires since they are more worn than the rear. It's all about the money. No more dealing with Discount Tire.

4 people found this review helpful
Verified Reviewer
Original review: March 17, 2012

My Amazon Kindle was stolen at a Discount Tire store located at 2240 W Camelback Road in Phoenix, Arizona when I had my tire repaired. I had purposely buried it under some paperwork on my passenger seat. I am absolutely certain that a thief works at this location.

2 people found this review helpful
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Verified Reviewer
Original review: March 5, 2012

My husband bought me (four) new Yokohama yk520 tires in December 2011 and they have been great up until I took them in to get balanced and rotated. After I drove off the lot, my car was pulling hellishly to the right so I went back to Discount Tires and made them aware of the situation. One of the guys came out, checked the tread and let me know they do not make this model anymore and replaced the front two for free since we purchased the extended warranty on all four tires. They originally weren’t going to put a new extended warranty on the tires, but they gave me the new extended warranty on the new model # yk580 at no extra cost to me after I fought for it. My question is that since we had to replace the front tires of the yk520, are we going to have to replace the other two later since there is a clear factory defect on those tires?

2 people found this review helpful
Original review: Jan. 8, 2012

I have used Discount Tire for years so this was a shock to even me. I went in because I figured I had a tire needing repair due to running over something and it had been losing air. Upon doing so, a Discount Tire employee brought me two rims that were damaged due to hitting a pothole, my worst fear. I have Lexani rims so if you know about these, they are not cheap. I was told they could under no circumstances put my tires back on the car and that I needed two new tires. I did some mechanic work and I am a woman so I know there is a waiver I can sign to have my tires put back on.

However, when I asked the employee about this, he said, "We do not do that anymore," and I was told I needed to replace the tires or have the car towed! I live 6 blocks from the store! It is also not my only car. I could have just driven the car home and parked it until tires could be replaced. At any rate, the employee then told me he had two used tires and he would only charge me $40 for the both-mounted and balanced, the whole deal for $40. They were in fact good tires so no argument there. However, they were a completely different size than what I had on the car to begin with and it could be seen very clearly.

I was aware of the pot hole I had hit about a day before. When Discount showed me the rims had been bent, I immediately called my insurance company. I replaced the two tires and within a week had to replace the other two tires because of the size change. My insurance company called Discount Tire to verify whether or not the rims had been compromised and if they were safe. The employee at Discount told my insurance company everything was fine and they had put two replacement tires on them. If I had thought about it, I would have kept my two old tires but they were thrown out apparently when I asked for them the following day. How funny, right?

I know that someone has to actually come and pick them up. Approximately three days after my tires were replaced, I noticed the back tire was low again. I returned to Discount only to be told that my rim was bent and it was leaking from my rim. They even had the gusto to tell me maybe I had hit another pot hole since my last visit. It had been three weeks, yes, but I had hardly driven the car and parked it after being told the rim was compromised. I want them to know I am a pregnant single mother and I was driving around with two kids in my car on what my insurance company found to be two compromised rims.

I want Discount Tire to know I am looking for an attorney and I will be making an example out of them due to the lack of employee responsibility to their customers. Through this whole ordeal I have been in close touch with my insurance company and have a wonderful history with them spanning several years. All for a $40 tire sale. I was trapped in the store made to buy tires I did not have money for and then they were mounted on compromised rims and I was let to drive off their lot with them!

2 people found this review helpful
Original review: Jan. 8, 2012

I purchase a set of tires about a year and a half ago, and all four tires are dry rotten around the firewall. I went back to Discount Tire, and the manager told me that he couldn't do anything about it. He offered me to buy a more expensive tire. I told him that when we purchased this tire, the salesperson told me that I was getting the same quality of tires that I already had, which were Firestone Destination S/T. I will never again buy or recommend anyone to buy tires from any Discount Tire, especially the one in Killeen, TX.

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Original review: Dec. 26, 2011

I bought a set of Michelin Latitude Tour P265/70/R17 tires for my 2005 Chevy half-ton pick up and now have about 49K miles on them. Although the tires are rated for 60K miles and they still have a lot of thread left on them, the rubber is peeling off the thread and the side wall area. I talked to the Direct Tire store manager and he told me he could give me a slight discount on a new set of tires but I am very upset about the performance of these tires. I have only used Michelins for all of my vehicles over the past 30 years and have never had this kind of problem. I asked the manager to contact Michelin to get their opinion but he said it wouldn't do any good. I need help is resolving this issue!

2 people found this review helpful
Original review: Dec. 24, 2011

Discount Tire in Rockwall, Texas does not even deserve a one-star rating. The incompetent tools that run the place need to be fired. I go in for a tire rotation thinking that they did and I realized they didn't despite being charged. I went back and I was told it will be for an additional $15 per tire. The price doesn't bother me nearly as much as that was the reason I was in there to begin with. This store is notorious for incompetence. I tried to buy tires last month for my car and I was told that they have my exact tire in stock, have it put on and it isn't even the same brand or size.

It took Discount Tire 2 weeks and 3 trips to get the right tire. In addition to buying tires, if you are not vigilant, this particular Discount Tire Store likes to add on extras when putting on tires. Warranties, fees, sealers, it doesn't matter what. This is especially true if you are a woman going in there by yourself. I will not shop at this particular franchise until there is a new management and I will file every known complaint form that is available. This is unacceptable business practices.

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Original review: Dec. 5, 2011

I purchased tires with a 50,000 mile rating. I thought the car needed a wheel alignment. I took the vehicle for wheel alignment. The car was okay. The tires were bald on the inside after 17,000 miles. The company offered to replace with the same type tire. But I felt unsafe even driving with that brand. I had to spend $500.00 extra for a "better" tire.

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Original review: Nov. 28, 2011

Purchased tires and wheels. First Problem car shaking as I first pulled out of shop. It was a defective tire and was replaced immediately. Car felt fine after the initial seeding of tires and wheels until first rotation and balance. It has never ridden the same again. Brought it back more than several times and always get the same story. Weights were off, just a tad and all should be well. It's never been well. Another scenario is when I pull up to a red light slowly, I can feel something is out of round. It has never been suggested by any level of employee at Discount Tire in Kissimmee, FL that maybe the tires should be removed from the wheels to check for a problem with the true roundness of both components.

Also, the last time I was in for rotate and balance, the store manager is showing and telling me that the 65,000 mile warranty Michelin are showing signs of splitting between the sidewall and tread (not declared an immediate hazard by the manager at the moment) but I should seriously consider replacement in the very near future. The tires have less than 30,000 miles at the time of this writing. This was the second set of tires I purchased for our two vehicles. I also have a credit card with Discount Tire but I don't think I'll be using it ever again.

3 people found this review helpful
Original review: Nov. 11, 2011

I made a phone call on 11/11/11 regarding my tires as they have been rebalanced several times, up until this phone conversation with Greg who says he was the manager. I had asked to speak with management because of how I was being talked to by the person on the phone. I was there on 11/10/11 for rebalance and rotation. The tech had told me to call back if the problem persisted. I do not think I can ever purchase anything from this store again. I am very offended by this person.

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Original review: Nov. 11, 2011

I bought four new Falken tires from Discount Tires online. Within less than a year, one tire developed a golf-size bubble on the outer side wall. It appears as if the tire is separating from the steel belts.

I called Discount Tire on November 10, 2011 at 7:00 PM on their toll free number and spoke to a rep named Lynn. His response was that it must have hit a speed bump or maybe the installer damaged it. I basically was told to **. They don't honor any tires unless you buy their extended warranty for the premium add-on price. His rationale for denying any responsibility was that he has been in the business for twenty-five years and can diagnose tires without even looking at them. Then, to make matters more upsetting for me, I was to go Sears and if it is a manufacturing defect, they will replace it. It seems like a shady business practice.

2 people found this review helpful
Original review: Nov. 4, 2011

I brought my truck in for new tires. I left it there and came back in an hour. When I went to leave, I noticed a large puddle under my truck. I put the key in and started it. My brake light was on! My ABS light was on! I backed up and found I have no brakes. All of my fluid was on the ground. Someone had taken pliers to my brake line! The guy said, “Oh, it's pretty rusty.” Yeah, right. I had no brake issues when I came here. Upon leaving, I have no brakes. I know cars buddy. That did just not happen. Your tech did this to get more business! They lie. They screw their customers. I will never set foot in another Discount Tire shop. They break things to get you back.

3 people found this review helpful
Original review: Oct. 14, 2011

I had my car's tires rotated and drove approximately 12 miles home. On the way, I could hear something. When I got home, I found the lug nuts were loose on all wheels. The tire pressure should be 40 lbs, but their pressure was between 25 to 30 lbs.

2 people found this review helpful
Original review: Oct. 10, 2011

My parents went to have tires replaced on their vehicle and was overcharged for their services. The previous year, I had the same thing done to my truck, but I had only one tire replaced, and they claimed that I agreed to have them add 4 certificates (whatever that means) to all tires. Why would I have that done when I could barely afford to have the one tire replaced.

Then they charged me for a lifetime spin balancing. Come on, really? Why would I have all of that done just to get one tire replaced? For one tire replacement, it cost me a total of 203.03 so I was overcharged with 76.99. The situation with my parents' jeep, discount tire ended up sending them a refund check for 400.00. If you need the proof we will be more than happy to provide that for you.

3 people found this review helpful
Original review: Sept. 24, 2011

I took my car in for a tire rotation, a package that came with my tire purchase. I informed the attendant that I wanted the back tire to the front and vice versa. He insisted on making an "appraisal" and then he informed me the only way they could rotate them would be if I purchase two new tires. I told him I am unable to do so at this time due to finances. I told him to just rotate them and I'll make new purchase next month.

He told me that he couldn't do it. I told him I never heard of his technique of rotating tires and that I have a front wheel drive. He was unmoved and went on to say that the back tires should be the best. I realized economic times are bad for all of us, but trying to "make" me buy new tires based on false information is shameful. I will be looking for new tire company.

2 people found this review helpful
Original review: Sept. 20, 2011

I went to Discount Tire In La Mesa CA to get the tires I had purchased there rotated. When I had gotten 2 new tires near the end of last year I was told that they had to be installed in the rear because they had more tread and they were safer in the rear. I've gone through this routine before with them, but previously when I returned, there was no issue with rotating the newer (less worn) tires to the front. Not this time! I was told that they did not want to rotate the rear tires to the front because it was unsafe, HUH? My front tires tend to wear a bit more on the inside, (alignments at $100 a pop from the shop they recommended didn't help) and rotating them has helped even out the wear, but insisting on leaving them in front would result in continued uneven wear and ultimately in my having to purchase new tires sooner. This is obviously exactly what they want! I was told that they would not rotate them. I replied that I would do it myself if they wouldn't.

They sent 2 other people to talk to me about this issue, and finally the manager came out and said they would comply with my request, but that the industry was going to be following a 2/32 in rule, and if the front tires had more wear between them and the rear tires nobody will rotate the tires! So obviously the tire industry has realized that they can sell more tires by not rotating them! I can do this myself, or have my mechanic do it. This isn't brain surgery here!

One thing that won't happen again is me purchasing tires from Discount Tire again. Even if I have to pay more (which I doubt) it'll be worth it to never give them my business again. As a side note, they never seem to have good quality tires in stock, and are always pushing low priced tires that end up blowing out at the drop of a hat. My reward for waiting for them to order quality tires is that now they refuse to let me get any life from them. Good bye, Discount Tires!

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Original review: Aug. 31, 2011

Bait and switch seems to be a running theme with discount. We were quoted by Curtis on five tires at a certain price. My husband thought it was a little low, so he asked twice if it was surely for five tires. He said it was. When we got in there that afternoon, Curtis had moved to the Draper store. They said that they would honor his price quote. We noticed the next day that they did not put on a new spare.

We have a Jeep, and with getting larger tires, you need the larger spare or you could potentially ruin your gears. Since that time, we have left several messages that go unreturned. When we finally got a hold of a manager, he quoted us $50.00 higher than what we paid for the tire in the first place, and there was no rebate on the tire. After buying 12 tires in the last year, I have noticed that they have no loyalty to their customers.

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Original review: Aug. 26, 2011

I went to buy two front tires. I went out of the car and said I wanted to buy two tires for the front of my car. They told me new tires would have to go on the back.

The tires were bad on front, not the back. Never heard of crap like that when I buy something. They told me that I own the car, not them, then I left.

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Original review: Aug. 23, 2011

I bought new tires for my 2001 Dodge Ram. The discount tire damaged my wheels and they admitted their fault and now, they will not return my calls for replacement.

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Original review: July 28, 2011

I went in to have my tires checked as I am getting ready to pull our 5th wheel on a trip when I was told that my two-year-old Michelin were dry rotted and needed to be replaced. I also had road hazard but was told that did not cover dry rot.

I was not at all happy as I was told I would get a $41 credit per tire. I really feel that these tires should not have dry rotted in two years. I always have them rotated and balanced every 10,000 miles and they are wearing very even. I was going to put the MS2 Michelin on the truck, but I just don't feel comfortable with them at this time.

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Original review: July 1, 2011

Last August 2010 I took my car to Discount Tire Center for a regular oil change. The next day driving home from work in the freeway going 65mph my car started to shake and slow I tried to go to exit but I barely made it to the emergency lane where my car stopped completely. The tow driver told me there's a trail of oil coming from my car. I told him I got an oil change yesterday and he told me they probably forgot to close your tank cause its leaking heavily and to tow my car to them. I towed my car to discount Tire Center and they said to leave my car with them and they'll fix it.

I did, big mistake. The kept my car for two weeks gave me a rent a car. I got a call told me my car was done. I was happy at first but I noticed there were oil all over my mats the side of my car and something smelled burnt in my car. They said, " try your car and bring it back if there are problems". I did. When i was driving home my car started shaking again and the engine light went on. My car had less power I had to press the gas harder to make it go. Of course I told them to fix it.

Long story they kept giving me back my car with problems. They would claim to fix my car and still had problems from engine light going on leaks started coming from steering fluids. One time the manager admitted when they changed the engine they knocked the coolant reservoir out.

So many leaks in my car. My mechanic told me they did not put back bolts and they were using used parts because nothing looks new. I spoke with the district manager complained at all the problems with my car. He would fire managers in the store and next manager did not know whats going on with my car. The new manager denied my rent a car service did not pay for it when my car was at their shop for repairs on leaks. They still hadn't paid for it. It took them five months to fix my car. I thought everything finally done. Then recently the car started leaking coolant leaks, power steering leaks. I took it to Discount Tire Center again and they told me it was the radiator that it wasnt part of what they did and they want to charge me 450$ for it.

I said Ill take it to my own mechanic to fix because they might mess this job up to and left. I took it to my mechanic and they said my radiator was fine it was the power steering hose and all these other parts that they did not fix correctly. I called corporate again and now they are accusing me of trying to get free work on my car for a lifetime and will not pay for the rent a car service that they made me pay for. I wouldn't let them touch my car anymore. I'm mad about them not taking responsibility for the damages and rent a car fees that they gave me.

2 people found this review helpful
Original review: May 13, 2011

Sexist and money hungry! My husband and I took my tire for my Audi into Discount Tire in West Valley City, UT because it had a screw in it and it had warped the tire. The tires on my car were 7 months old. I had this same store fix one of my tires a few months earlier and was "advised" that my rims have spacers and it is not safe but it was left at that. My car has passed state inspection and I have had no issues since I have owned it for almost a year. We were told the particular tire we had was national back ordered, we would need to buy 4 new tires for $899. We said no we would call around to see if someone had it in stock, magically they found one. I had to come back later when it was delivered and I came with myself and 3 small children.

I gave salesman Zach heads up on the spacers but said just rotate the tires and put them back on. He said spacers aren't good but ok. I am then told I need another new tire that is starting to wear due to alignment he claimed, and new lugs for $30 because mine are too short....funny. I drove in there on them just fine. They tried to then sell me a $19.99 warranty for my other tires saying it would cover everything at 0 cost to me. But when I inquired about this for my supposed worn tire, I was informed it only covers road hazard! I notice the room is full of men who are walking in and sold nothing extra. The other single lady in there, driving a BMW has been approached and sold more stuff too.

This is where it gets really bad, I am now being approached by the assistant manager Michael who told me now I need 4 new wheels & 4 new tires! My cost $1300! I told him no way, put my car back together I'm leaving. I was told he could not and would not put it back together because the spacers make it "unsafe." I am livid we are both raising our voices and I am now being held hostage and was refused over and over to put my car back the way it was. He finally told me if he has to sell me the wheels for 50$ he will but he is not letting me leave because they will be liable. I told him if they were concerned with that, he should have told me before he touched my car, so I had the option to leave as I even told them about the spacers before not after he had my car torn apart and was refusing to put it back together. My husband called and Michael accused him of not caring about his families safety and he couldn't believe he would put us at risk. I am in tears at this point and I have other customers in the store coming up to ask if I'm ok and telling me they can't believe they are trying to pull this on me.

I was given 4 new rims and 4 new tires for $200, but the rims were cheap flat black rims and mine were Zora chrome $1200 rims which they kept along with my other almost new tires. My car has been devalued! It looks like crap. At one point, I was taken out into the shop area to look at them and my kids followed, not one employee told my children they shouldn't be in the shop, it was me who told them it was unsafe which proves the "safety" they were throwing around was not the issue. The whole process took over 4 hours! I was held hostage there with 3 small children for over 4 hours! I was given no other option for anything even remotely comparable to what I had on my car and I came in only to buy a tire. I have just drafted a letter to corporate because I was belittled and taken advantage of and my car was devalued. I have before and after pictures of it. I signed nothing but the credit card machine and I have a copy of the same store having already changed the tire before with only and advisement about the wheels. This was not about safety, it was sexist pure and simple and I was bullied. I wish I had called the police! I will never ever go to Discount Tire again!

2 people found this review helpful
Original review: April 4, 2011

I placed a phone call to Discount Tires on Saturday, March 26th to inquire about purchasing new tires for my 2006 Mercury Milan Premier.

I spoke w/ the Customer Service rep Daniel (aka Danny) and told him my preference was to purchase Michelin. When he quoted me a purchase price of $226/tire I inquired about a comparable Bridgestone tire. He then told me Bridgestone did not make my tire size so then he suggested Continental at a rate of $177/tire which I agreed to and asked for him to have the tires available for installation. He then told me that he had to order them and would see if he could get them in on Saturday, if not on Sunday.

He called me at 3:30 p.m. on Saturday to let me know the tires had arrived; I informed him that I would be in first thing on Sunday to have the tires installed.

Upon arriving on Sunday I gave Jose the work order information provided by Daniel; he pulled the paperwork and quoted me that the install would take about one hour. While waiting for the install, the technician was given the wrong tires initially to mount, balance and install. In addition he never checked the back tires to see which of my original four tires should remain on the vehicle till the other two tires arrived. The new tires were installed on the front end of my car and when I went into the office to pay my bill the price of the tires has increased to $199/tire from the original agreed $177/tire price quote. On Sunday Daniel was not in the office but Jose was. When I pointed out the error in the pricing I was told that he was "processing the paperwork as it was left by Daniel" and that I would have to call the store on Monday to speak w/ Daniel about the error.

I called on Monday and spoke with Daniel who tried to be rid the error by offering a "free" alignment; what do I need an alignment for when I still have to purchase two more tires for the vehicle. When I told him that was unacceptable and that I wanted the difference refunded, he tried to tell me that I did not understand the pricing I was given.

I am a well educated female with multiple degrees from some of the top colleges in this country, I think I know how to write and comprehend! I then threatened him with a stop pay on the transaction from my bank and a complaint to your offices; he then started to talk refund. To begin with Michelin was my first choice, but when I was told the Continental was $40 less I decided to purchase them.

Instead of them issuing the differential they refunded the entire amount to my credit card, then tried to recharge my card prior to the refund posting. However the charge would not go through because my bank flagged my account for fraud due to the multiple transactions from Discount Tires. As of Friday my credit card received the refund;,then I received a call that I needed to come into the store to sign paperwork as they voided my original documentation and reissued since they reversed the entire charge instead of simply issuing a credit back for the difference.

Needless to say this has been nothing but a total pain in the you know where; I have owned 5+ cars and have never experienced such garbage in purchasing tires. I refuse to go back to the Pasadena location to complete the transaction as they have nothing but *** working there. I'm not sure if you can help with this but I am requesting from their Customer Service Department to complete this transaction. I need my warranty documents along with the new receipt reflective of the price I agreed to pay. Is there any assistance you can give in moving the process forward so I can finalize this transaction and move on with my life and purchase the remaining tires from anywhere but Discount Tires.

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Original review: Feb. 26, 2011

On February 17, 2011, I went to Discount Tires to have my tires rotated. The mileage on my car was 77,140. I always try to keep my tires properly rotated. I had purchased the Michelin Tires in June of 2009. My Lexus had 39,000 miles at the time of the purchase. To my horror on February 17th, the service manager said my tires were worn too badly to rotate, and that they needed to be replaced due to severe safety risks for me. I was leaving for a trip the next morning and I became concerned about driving 500 miles on worn tires. I was astounded that my tires were worn out after only 38,140 miles.

I am a 59 year old loyal Michelin customer; I bought tires for my last three vehicles religiously. Never have I had to replace my Michelin tires within twenty months. I had been told that Michelin tires should last 70,000-80,000 miles. These lasted 38,000 miles. The new tires I purchased on 2/17/11 cost $950.74. I am not pleased with the life span of the product, nor the debt I incurred. I could have purchased the cheapest tires in town and have gotten 38,000 miles out of them. I do not feel the product I purchased in June 2009 lived up to the Michelin name and that I am due for some sort of compensation for this problem. I look forward to hearing from you as soon as possible.

4 people found this review helpful
Original review: Jan. 23, 2011

I bought tires at Discount Tire. First, they overcharged me for services they would not do. Then, they stated on the phone that if they tore the bead, I would get a new tire. So, they tore the bead and did not replace my property. Their perception was that my tire was too old and worn out and it was my tough luck that the tech rushed and ruined my tire. Discount tire is owned by one man. I can't hold him responsible for bad management! Thanks but no thanks Discount Tire company.

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Original review: Dec. 30, 2010

I've been a loyal customer to Discount Tire for many years. In September 2010, my brother took my SUV, since he'd been driving it, for two new tires. The front tires were more worn, so they were the ones that were replaced, with the idea that the other two would be replaced shortly. About three weeks after the two new tires were replaced, my brother had an over steering accident, coming off a ramp (not going very fast at all, relatively speaking) and wound up fishtailing in the rain, and smashing the rear passenger corner on the freeway barrier.

It was perplexing, because he is a cautious driver, and we thought that, with two new tires, the vehicle should be safer than it was previously. A few days after the accident, the rear tires were replaced too, and life resumed as usual. Then, I had a discussion regarding tires with a friend, because I drove on a nail with my Kia, and was taking it to Discount Tire, and somehow the discussion veered to the SUV, and my friend clued me in that when installing new tires, the newer ones always go on the rear. Which is not what Discount Tires did.

So, when I went to Discount Tire for my tire repair, due to the nail, I told them what had happened, and I had them look up my account on the SUV, to verify what they had done. Sure enough, their records confirmed that they didn't do it the right way, but rather than validate me on my concern, Michael ** told me that it was all hearsay, since the person who brought the SUV in wasn't there, and it could have been his fault that the new ones went on the front, maybe he wanted a front end alignment, and wanted the new tires on the front for that reason, or maybe he didn't want to take the time to deal with it (maybe, maybe, maybe). I said, since it seems relevant, why don't I call him up right now, and find out what happened, which I did. My brother said front-versus-back-installation never came up. The front tires were the ones chosen to be replaced, because they were the most worn (but policy is to rotate the new ones to the back, and put the older ones in front, if only two are being replaced).

When I told Michael ** that Discount Tire didn't make a recommendation to that effect to my brother, his next excuse was that the new "policy" just came into effect a month or two ago, and it wasn't law, it's discretionary, blah blah blah, and it happened so long ago, that nothing could be verified, and that they weren't responsible for the accident. I pointed out that they were responsible for at least recommending the proper configuration for the tires to be installed. Rather than allow me to speak to somebody in charge, Michael ** told me the only avenue I had, was to talk to their insurance company. I hadn't even "asked" for anything. My initial intent was to be helpful, but after the frustration, lack of accountability, and runaround dealing with Michael **, I left feeling that he had escalated the situation by his attitude.

I investigated online and realized that it's nothing new, it's nothing new to Discount Tire, and it is standard operating procedure everywhere. In fact, if somebody is foolish enough not to want the newer tires on the rear axle, any sane tech would have them sign a disclaimer, if he's even willing or allowed to accommodate their wishes that way (which for safety's sake, it shouldn't be done). I knew nothing about this until yesterday, when my friend illuminated things for me. Now, after my visit with Discount Tire, I have come full circle to realizing that they definitely, absolutely are culpable for what happened due to their negligence, perhaps in their desire to save five minutes worth of time it takes to move the rear tires up front, before installing the new tires, and putting them on the rear. I am sorely disappointed in their lack of good sense at installation time, and their lack of accountability when I called them on it.

What seems to be lost on them, is the fact that the main reason people replace tires is for safety reasons. So why on earth would they ignore safety when installing them? A very good question, if I do say so myself! Shame on you, Discount Tire! The over steering/fishtailing accident happened, due to the new tires being installed on front axle, instead of the rear axle.

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Original review: Dec. 29, 2010

On Tuesday, December 28th, I went to have a slow leak patched in a tire. I was told that the two front tires were in the red and that I should really consider changing them soon. Being that I bought the car used about 2.5 years ago and haven't ever had them changed, I thought that was a good idea. I was also leaving first thing on Wednesday morning to drive nine hours through winter weather (snow/ice) to Colorado.

Three hours into the trip, the weather was so bad that I turned around to come home and half way home on the freeway, my steering wheel started shaking so bad I thought the front wheels were going to fall off! And I was driving on icy roads. I have not ever had this problem until Discount Tire "fixed" my tires. When I bought the new tires, they put them on the back and rotated the old tires to the front. When I just stopped back in to Discount Tire, they told me that, "Oh, the shaking is happening because we didn't balance your front tires. "What? I just spent $400 and four hours yesterday getting new tires on my car and you didn't balance them?"

Apparently this is not standard practice for Discount Tire. I was told that they never do this, only if the customer asks will they do their jobs. What if this would have caused me to slide off the road? Hit someone else? Lose control? They also asked me if I could wait an hour in line for them to fix the problem and that it would only take a couple of minutes to fix. In order to save a couple of minutes, it appears to be standard practice that Discount Tire does not balance tires properly for the safety of their customers. Bad business practices Discount Tire. Really unbelievable.

3 people found this review helpful
Original review: Dec. 20, 2010

My daughter went to your store 12/17/10 to have her tires rotated and balanced and was told she needed to purchase 2 new tires to put on the back because the tread was worn out. Impossible! I just purchased the car with 4 new tires in March 2010. Why didn't he request she buy 4 new tires? Because he took advantage of her.

He saw, she was a young girl who probably didn't know anything about tires, which she didn't. My blood was boiling. From now on, I will no longer do business with your company. Are you hard up for money where you lie to the customer?

My daughter said he told her he couldn't put the tires on the front because the back tires would wear out faster. You better do something about this or the next time I hear your company doing this ** again, I will have your business all over the news and will contact the BBB.

2 people found this review helpful
Original review: Nov. 16, 2010

Discount Tire is attempting to scare customers into buying four new wheels when slow leaks develop on one tire. My husband is a retired mechanic and he took our car in for a slow leak. He was told that because the aluminum wheel on that tire had corrosion, it could not be polished up and would always leak. The solution was to buy four new after-market wheels at $600+. My husband said that our other car is 15 years old, also with aluminum wheels, and there is no problem with those wheels. He refused to replace all wheels.

The employee then tried to coerce him to buy one wheel, originally over $400. When my husband refused, he looked further and located one in the $300 range. After it was installed, we had second thoughts, and our sons, an automotive engineer and a service station manager, urged him to polish the wheel (which my husband did) and take the car back to have the original wheel put back on and refund our money.

I looked at the warranty for the purchased aluminum wheel and noticed that there is just a one-year warranty on the finish. When I pointed that out, the salesperson said, "Well, you have an older car!" How on earth does the age of the vehicle impact the performance of the car? We drive older cars because my husband takes great care of them! We're waiting for the refund to come through. Interestingly, while we were in the store on those two occasions, we heard salespeople telling at least three other customers that their wheels had the same problem, and purchasing four new wheels would be the only solution.

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Original review: Nov. 2, 2010

On or about Friday, October 29th, 2010, I took my 2001 BMW 750iL v12 to mount two (2) tires on the rear and swap out the two (2) front rims with tires already mounted on them. Discount Tire techs, while putting on the right front rims/tire, broke off the lug in my hub and strip out another lug the brake rotor on the same right front side. Then they strip out the lug in the brake rotor on the left front side. Also while mounting the tire on the right rear rim, the tech scratched the side of the rim. I saw it while they were trying to remove the old tire, the rim was rubbing against metal to metal. I told the tech to be careful, he claimed it was difficult to remove and I could take it somewhere else.

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Original review: Oct. 27, 2010

The reason I am contacting you is in regards to the four Goodrich tires I purchased from Mallory **. At the time of purchase, they were having a promotion and I was to receive a fifty dollar pre-paid credit card in the mail. I never received the card in the mail. And after going back to the tire company, they told me I would have to contact customer service for Goodrich. I still have my invoice from the purchase. Actually, the date of the invoice was 04/09/09, so it has been quite some time. I was hoping that you would honor your promotion. Thank you. I would appreciate if someone would contact me soon. As far as the tires, I’ve driven from New York to El Paso, Texas and back and they still look new. I do stand firmly behind your product. Thank you.

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Original review: Oct. 14, 2010

I went to replace 1 tire, which is under warranty for my Honda Civic. The existing tire tread (which is warranted for 65k) worn out with 25k miles (I paid $69 for that tire). The rep told me that I will get $25 and after haggling with him, he raised that to $35. The next day I went with my calculation which shows $42, then he raised to that level. I was wondering why I should haggle to get my entitlement. When they installed the new tire, they placed that in the front, which is against manufacturer recommendation! When I asked about it, he said, I have not told him to install in the rear. I'm wondering if they are trained or certified!

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Original review: Sept. 17, 2010

I had new tire put on my SUV about 3 weeks ago. It turns outt hat the lugs were not tighten. I am very upset about this matter. I drive everyday to take my kids to school. I was told by the other mechanic that check out the noise coming fro the left back rear tires. I was not sure what the noise was coming from my car but I know it was getting worst. In all my yers of having a car this would be the worst experience of going to a tire/repair store and finding out that my tires was not tighten properly. I feel something should be done so this should never happen again.

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Original review: Sept. 13, 2010

Yesterday, 9-12-2010, I lodged a complaint here regarding Discount Tire here in Temple, Texas. This morning, 9-13-2010, I received a phone call from Discount Tire Manager, Louis *** stating that he had accessed the site and saw my complaint. He assured me that he was taking steps to correct this matter and for me to show up and he would reimburse me for not only my out of pocket expenses in having my problem fixed but that, also, I would be credited for the cost of the two new tires I purchased.

2 people found this review helpful
Original review: Sept. 12, 2010

On 9-4-2010, I purchased two back tires and brand new lug nuts for all four of my wheels. On 9-10-2010, while driving, I noticed a noise and shacking that seemed to be coming from the front end. I went to my mechanic, and after a full inspection, he stated that the lug nuts on the right front tire were so loose that he could turn them with his hand. He subsequently fixed the problem. Had I have been on the highway at full speed rather than in town, there is no telling what would have happened. It is inexcusable that Discount Tires would not have properly tightened all the new lug nuts to proper specs.

It cost me $70.00 to have my car looked at (of which I have a receipt describing what was found and fixed).

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Original review: Aug. 28, 2010

Well, had similar experience with Discount in that had abnormal tire wear and pulled to right, except Discount went above in trying to help and even replace tire as well as did a lot of problem solving and found that it was not the tire but the alignment that was just done the previous day at O'rielly Chevrolet so I took back vehicle to O'rielly and problem was corrected by doing a second alignment.

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Original review: June 9, 2010

I purchased 4 new tires at the end of March 2010 with lifetime balancing. I brought the car back the following day as it was shimmying on the freeway. I had the tires rebalanced, but apparently they did not take all old weights off rims before balancing new tires. It was still not right after approximately 2 months. In total, I tried to get the car fixed at 3 locations and 7 different times, but still had the same shimmy problem. Discount Tire centers refused to take tires back as I'd requested since I have no confidence that they will ever make things right.

The district manager got involved in the matter and went through the same steps in balancing tires with same results. I am very disappointed and angry that this outfit is so inept in doing what they are supposed to be professionals at. At present no one has had the courtesy to call me back. I have useless tires that I paid $700 for. Great job Discount Tire Centers! You've lost me as a customer and others through my referrals by not backing up your products and services.

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Original review: May 26, 2010

Alternator was replaced on my 2004 Honda Civic at Discount Tire Center on 05-07-10. Then on 05-19-10 as I was driving home from work, battery light went on, car was losing power. I pulled over on the side of the road in Irwin Dale, CA. I was able to restart my car and then engine light came on. I drove to a local Discount Tire Center in Azusa, at which they examined my car and saw that a bolt that mounts the alternator to bracket was missing, resulting in alternator wire and belt to tear.

At this point, my husband arrived and asked for our car to be towed to Discount Tires in Rancho Cucamonga for repairs as the location at Azusa did not have the bolt and would have to have it ordered by next day. Next day, May 20, my husband after work went to Discount Tire in RC and found they placed a bolt in bracket and repaired belt and wire. From there, the mechanic on duty was unable to get the car to run properly as he claimed the ignition computer was not accepting the code for the key. Left car overnight again as they suggested a locksmith look at the car.

Next day, locksmith was unable to repair so the car was towed to Dealer, Penske Honda in Ontario. There a man named Andy ** and Tyler (last name unknown) looked at the car and claimed the problem was with the computer in engine. I asked how this could have happened and was told could be someone attempted to jump start the car with incorrectly connecting cable. I nor my husband have never jump started my car. From there, I was given vague answers as to why the computer system had faulted. The dealer was not there when Discount Tires worked on my car so could not give a reason as to what was done to create the computer to faulty.

I feel if the alternator was installed correctly to begin with, none of this would have happened and feel unsatisfied without a clear answer as to what happened to create the computer to fail to work. Discount Tires refuse to accept responsibility for this and I and my husband were left to pay the cost of the installation of a computer for $796.00. I feel this is unfair and would like to have an answer on how a car that had the computer working can all of a sudden out of the blue fail during and after the time Discount Tire worked on alternator. Please let me know what I can do to see if restitution of the money amount of $796.00 is merited. Thank You!

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Original review: April 26, 2010

Discount Tire Centers is not a part of Discount Tire Company. In California, DTC goes by the name America's Tire. Clearly, some of you are confused; and if your dumb enough to fall for the blatant, cheap imitation, you get what you paid for. DTC has always been fair and honest to me and my husband.

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Original review: April 25, 2010

I took my truck into Discount Tire Centers to have a 6 month rotation and balance for my tires I bought. After the work was complete and when I was driving out of the driveway, all the weights on the tires flew off the truck. I turned around and took it back. They took a look and rebalanced the tires and said if it happened again to come back and they would put sticky weights on for me. So, on the way home, the weights started flying off again.

I called them and told them I was going to bring in my truck the next day. When I got there, Joe was very rude with me and started to tell me that "My truck didn't need to have weights on the tires anyway because they were not 32in tires"; in fact, they were 31in. His mechanic was there in the office and he confirmed with Joe that my tires would "Run better without them anyway" and that I should "Test out first before I bring the truck back." I told them that I paid for the rotate and balance insurance on my tires and wanted the work done. Joe then grabbed the keys out of my hands and threw the paper work at me to sign. I went out side and waited for the work to be done.

One hour later, Joe walked out of the office and told me to sign the papers to confirm the work was done. He didn't even invite me back into the office to take care of the paper work. On the way home, I noticed a loud grinding sound coming from the front left tire. When I got home, I jacked up the truck and looked at the tire. The sticky weights were rubbing on the brake knuckle. I had to grind down the metal to avoid the physical contact of the weights. After the abuse I sustained and the embarrassment I endured with these people, I have decided never to go back and do business with them again; I will go to the Goodguys here in Fresno instead.

Buyer beware! Physical damage to brake caliper and steering knuckle.

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Original review: April 16, 2010

Am a customer of discount tire, I recently made my purchase of 4 new tires for my Infiniti G35 from Hampton, GA 30228 on April 9, 2010. Unfortunately, one of the employees there scratched my rim. I talked to the manager there, he was very nonchalant and he asked me what would I like for him to do, I told him I would like my rim to be replaced.

He said he will go half way with me, I said, "No, I will not spend anymore money with you guys when I just spend nearly $900. He said he will give me $50.00. I told him cost of one rim is $900 each and you are giving me $50.00. Then he told me he will replace my rim. I got his card and left thinking he will take care of me.

In the mean time, I decided to call another discount tire (Stockbridge location) and I talk to the assistant manager there and explained the situation to him. I called him to get the area managers number, he told me he is going to contact Hugo (the guy from the other location I was dealing with). I also told that assistant manager that I am not trying to get Hugo in trouble, I am giving him a chance to take care of me. He said he will talk to him and try to get this issue fixed.

Today, is April 15, 2010. I called Hugo and he told me he will get the rim fixed for me but not replace it. I then told him, "What we agreed on April 9, 2010 was that you will replace my rim". He stated to me, "You want me to buy a $900 rim for you", I said to him "that is the cost of the rim and that is what you told me".

He said your not working with me and your mean, angry with me. (I have been very patient with him all along and nice as well). He told me he will give my wheel to Atlanta wheel company and they will repair my rim, I am really not happy with that because he wanted me to use my spare tire for 2 days while he gets my rim fixed.

My parents live in Henry county and I live in Atlanta, it is very inconvenient to me to go back and forth with this issue with Mr. Hugo. I have been very patient with this gentleman now my patient level is no more, he has been very discourteous to me as a customer. He stated to me he will replace my rim, I do not understand why he isn't doing so, now. I am not satisfied with Discount Tire as all till this point, please resolve my issue as soon as possible.

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Original review: March 29, 2010

March 29, 2010, I took my car to Discount Tire because my tire with 5000 miles on it was leaking. They told me a nail went in sideways and ruined my tire. They told me I would have to get a new tire. I heard them tell someone just a few minuets earlier the same thing, so I decided to go back where my car was and noticed it hadn't even been taken off the rim yet. I asked the worker how could he tell that the nail had gone in crooked against the wall. So he took the tire off the rim and nothing more was said to me.

I went back to the office and asked what was going on with my car. The manager came back and said the tire was repaired. I explained the situation to him and he said I must have misunderstood. My wife heard the conversation and we both new what they were trying to pull. They made it quite clear that my tire was ruined and I needed a new tire. That is the last time I will ever go to Discount Tire because they are very shady. Very disheartening.

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Original review: March 13, 2010

I brought my Audi A3 to the National City Discount Tires store (CAS 06) on March 12, 2010, for a 4 tire replacement. When I returned to pick up my car at 12:52pm with the newly installed tires, I recognized aggressive scratches on both sides of the console of the gear shifter. The aggressive and deep scratch on the driver side is approximately 1 inch in length. The scratches on the passenger side are sporadic and smaller.

I immediately approached the sales consultant, instead of leaving the store and reported the scratches observed. He followed me to my car and witnessed my complaint. I told him that those scratches were not present 45 minutes before I dropped off the car and that I know that the scratches were very new. As the only driver of the car, I am very aware of any exterior damage such as paint chips and very aware of interior damages such as the scratches we observed near the gear shift. Since I have to look at the gear shifter multiple times in a day, I know that it occurred from the time I left my car at the store to when I returned to pick it up.

The sales representative could not provide me a reasonable answer and after he discussed with his technician, he could only tell me that the technician only installed the tires and that he did not know where the scratches came from. I asked the sales consultant what Discount Tires could do for me as an unsatisfied customer. He told me to check with an Audi dealer to see what could be done to fix the scratches and to call Discount Tires back to see how they may reimburse me for the scratches.

Discount Tires caused me emotional distress. I was very upset to see scratches made by a retail establishment of national recognition. I have worked hard to purchase my car and its very upsetting to see interior destruction after asking Discount Tires to perform the necessary tire installation. There are deep scratches on the console of the gear shifter. The scratches do not appear accidental, as it is about 1-inch in length on the driver side.

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Original review: March 9, 2010

The Kia dealership's service department agrees with the owner's manual (with the correct tires installed) even if this were driven on a Flat freeway, it would not cause any damage to the drive line. I was clear with Kurt that this was a 4x4 vehicle and to add insult to injury, they have put tires on this car recently and all the information about our car in their system. As a result, our vehicle is sitting at the Kia dealership with over $12,000 damage and we are still making the monthly payments on it. We have 2 car loans out; we simply can't qualify for another vehicle loan.

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Original review: Jan. 27, 2010

I am using discount tires for a long time now. But, recently I have a terrible issue with them. I had bought warranty for my Acura MDX tires. As long as I was balancing with the dealer it was good. Even though, I took it regularly to the DT, it worn out unevenly and they told me to change the tires.

Same time, I changed to wheel and tire package to my Accord. Within 100 miles, the vibration was unbearable. I explained similar problem with my both cars. They said they need to fix some rings as it is after market wheels. I had spent $1100 for Accord wheels. They did not charge for the component. But, with problem in 2 cars, I am planning to go for someone else. I always have issues with my 2 new cars with vibration after I started going to DT.

Maybe they have problem with one center with craftmanship. I thought I would change the center and see the difference. When I was there to balance and explain the problem of vibration, I saw another customer complaining about vibration and they were telling him about uneven worn out also. That explained to me they don't do good job and was justifying their no defect in craftmanship. I would not recommend Discount Tire with problem in both of my car at all.

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Original review: Jan. 7, 2010

I went into the store I had purchased a used vehicle that the tires were not in good shape. I went to see how much the tires cost for my rims and they advised it would be 139 per tire 556 total, not including tax. I am a student and did not have the full amount to purchase tires so I was offered a credit card and it said 90 days same as cash. I took all the four tires and then started to make payments totaling more than 600 dollars. Then I got behind 2 months and now I owe 900 dollars for tires that don't even have a warranty and I get charged. 7% a day plus every time I am late it is 39.99 plus and annual fee of 29.98%.

I called the credit card customer service and asked if I could pay one lump sum since I have paid 600 already. If I could pay half and settle the account. the customer service rep said no, and that I would have to pay the full amount and that was not their concern because I should have read all the terms and been sure I could pay it on time (somebody that probably does not have a life or anything going on). I don't feel I need to pay that price for the tires. I feel I need to pay, I guess my fees and the cost of the tires. I have made non minimum payments, meaning I would pay 150 or more a month to get the tires paid off and now I can't. I am drowning in this bill that never goes down and I just wish I could return the tires get my old ones and go buy tires somewhere cash . I have lost a lot of money and I have been paying these tires since June of 2009!

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Original review: Dec. 31, 2009

Beware of the $40 rebate. Be sure you are actually credited for the rebate, not charged, as happened to me. When I called to point out the mistake, the manager said, "Oh yes, it's a glitch in the computer and the cashier has to override to give you a credit." They offered a refund, but I had to go back to the shop in person. When I went back, it took some convincing for them to understand they owed me $80. The forty they charged me plus the forty rebate. Hmm, wonder how many other consumers didn't notice the charge rather than the rebate. Check your receipts.

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Original review: Sept. 26, 2009

I went to Discount Tire on 9/19/09, paid to get the two front tires balanced but afterwards I found out the steering wheel shaking worse than before. Due to the commitment for that afternoon, I couldn't return to get it re-balanced on the same day. So I stopped by the next weekend on 9/26/09, paid the second time to get the computer ride matching balance (cost more). I went in to the store at around 3 pm and the store completely forgot about my order and I didn't get it done until 5 pm. Discount Tire's response was, "Sorry, your order fell off the crack." No more Discount Tire for me.

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Original review: July 28, 2009

I have used Discount Tire several times. I even have a credit card from them. However, this was the last visit I will make to this retailer. I went to the Dallas Inwood store to have a set of wheels mounted and balanced. These new wheels and tires I bought elsewhere and my original wheels and tires I wanted removed to take home. They stated my new tires would be too large and would not fit. I have done ample research to know this is untrue. They might rub with full load in the trunk but that's it. The tires were two sizes (105/45/17 and 115/50/17). I explained to them I want the smaller ones up front and larger ones in the back and everything would work fine. They insisted on a test fit. I agreed after we started to argue about fitment. At no time did they mention any cost of this test. Once they were mounted, one tech took me over to show me the driver front and back. They fit as I suspected - close, but okay. I went back in and waited another 45 minutes until they finished. Bill total of $128, for what?

The man started to break down all the charges: $2.50 per wheel for dismount of original equipment; $6 per wheel for mount of new wheel. That's fine, but both of these charges were doubled for the test. So my bill shows one dismount is $10. One mount is $10 (although the original wheels were never remounted). New wheels, mount of 4 is $24.00, dismount is $24. Then to the balance fees, $15 per wheel, total of $60. I have since called the next closest store in Dallas, and verified cost for balance. They replied it's usually $12.50 a wheel after I told him what size and type wheel I had. This is the price I was told originally before I walked into the Inwood store. I continued to ask the other Dallas store if it could be $15 a wheel. He replied no at first, until I brought up my issue, then he changed his tune, and said I would have to see the wheel. These are the same wheels everyone has: Chrome lip, painted wheel.

Now, to top it off, they put one of the 115 tires on the front passenger and I had to go back a 2nd time that day to correct this mistake, which could have cost me a tire or even worse. (The tire rubbed four times in four miles before I figured out what happened). Spotty workmanship, unnecessary charges and upping prices once in the store led me to feel this company is a snake. I was appreciative. They didn't charge me any tax on the bill, but I did object to the unnecessary charges. They guy was not budging on price and wanted to argue in front of everyone. I stood there staring at him. No customer service, just rudeness and short responses to hurry me along. Since the tires were on my car and services rendered, I felt I had no choice but to bite the bullet. The more I think about this, the more it frustrates me. Why do companies have to take advantage of consumers? Beware of Discount Tire. They are snakes! You have been warned!

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Original review: May 4, 2009

The Discount Tire gave me several different prices. They did not honor the AAA discount. The main/huge issue is when I asked for the DOT numbers so I could register the tires with Michelin in case of recall. They said they are on the sidewalls. They also could not prove to me that the tires they placed on my vehicle were new and not takeoffs. There was no way for me to tell if the tires I paid for as new were in fact new at all. No chalk line, no little rubber feelers that wear off, nothing to claim they are new. When I asked for the stickers that came on the tires, they could only provide me with two stickers - not four for the set. They also said they do not have to keep track of the DOT numbers. Well then how do they notify you if there is a recall?

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Original review: Feb. 18, 2009

I have purchased seven different tires at this store for my 2002 Dodge Intrepid. First, I replaced the front two tires with Rocky Mountain P225 60 R 16s, but I was displeased with how noisy they were, and also because I was now getting a "wowing" fron the front-right. So, Discount Tires switched the right tire to the left, and the left to the right, and the wowing also went to the left. Discount Tires workers refused to believe it was the tires, so I went to DeRe tire of Oak Forest, and they inspected my front end, and they switched the tire back to the left, and, low and behold, the wowing went back to the other side. DeRe also inspected my front wheel bearings, tie rod ends and performed a front-end alignment, which was only off by one degree on the right, however, the wowing tire continued. DeRe said it was the tires and not the car, so I returned to Discount Tire, and I paid 115 additional dollars to upgrade to Eagle LS tires, of the same size, and again, I had a wowing in the front-right. So, Discount Tires switched the tires from right to left and left to right, and again, thw wowing followed the tire. So, they ordered another tire, but the wowing continued. Still, however, the wowing shifts from left to right with switching the tires from left to right, so it is still obviously defective tires and not my car. So, now, after four different Goodyear Eagle Ls tires, I still have a wowing sound from the front-right, as well as a chatter when I apply the brakes at a high speed, that did not exist until I began purchasing tires from Discount Tire. Still, however, again yesterday, the wowing was on the right, but Discount Tires switched the tires again, and the wowing immediately went to the left, so they replaced the front-left with another new Goodyear LS tire, just this morning, however, the wowing is still coming from the right, however slightly less. I am convinced that Discount Tires has been selling me defective tires, either from Gooodyear, or they are giving me tires they have had in their shop for long periods, that they have stored stacked, which can and does distort the sidewalls, which is a typical sign of sidewall shifting when "wowin" occurs. I am at the end of my rope with both Discount Tires and Goodyear, but now the Discount Tire manager is no longer going to try to correct this problem, as he believes it is my car. But, how can that explain the loud tire sound switching from left to rith, with switching the same tires from left to right? At present, the front-right is quiet, but this same tire was also quiet on the front-left before being switched to the right, yesterday. So, the wowing is following the tires, and not remaining on one side of my car. So, it is definitely the tires, only now Discount Tire is unwilling to rectify a problem did not exist until I bought tires from them. Is this acceptable for a consumer, who is disabled and unable to work? I have heard from other people that they have had this same problem from tires they've bought at Discount Tire, so I do not know if this is a manufacturer or a dealer problem, however, I am the one left with this wowing noise in my car, that did not exist until attempting to get two decent, quiet tires put on the front of my car. This noise and chatter did not exist until AFTER having tires put on my car from Discount Tire, and now nobody wants to rectify a problem that started with them. Sincerely, Peter Renardo. PS,I anticipate help. Thank You

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Original review: Feb. 2, 2009

I took my car into be service because of noises I heard in rearend of my car and as a result the mechanic supposedly fixing the car,it came back to me in worst condition then it was.

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Original review: Jan. 22, 2009

While replacing tires I was told the last person that worked on my car stripped all the lug nuts and studs. I was charged to replaced all 20 lugnuts and studs. I waited 3 hrs for this to get done.

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Original review: Sept. 19, 2008

Three weeks ago I had the tires on my Hummer rotated and balanced by a company called Discount Tire Centers. After leaving their shop approximatly 200 yards the rear left wheel came off the car while going 25 mph. I expected their insurance company to resolve the matter,however 3 weeks later my vehicle is still in the shop and I am now being told by the Hummer dealer that their insurance company does not want to cover all the damage.

At this point Hummer is estimating the needed repairs at $1850.00 yet the insurance company is willing to only pay $600.00. I belive their insurance company is acting in bad faith and that Discount tires is grossly negligent for putting my wife and I at severe risk.

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Original review: Aug. 20, 2008

I took my truck to Discount Tire Center for an alignment of my front tires. After the vehicle was put on the lift and visually inspected. The the alignment technician called me into the shop to point out a sever leak in my front passenger side brake caliper, dripping on to the tire creating a four inch wide swath, which appeared to be coming from break a line caliper union other wise known on this break system as banjo fitting. He then proceeded to tell me that this was a very dangers problem and that he could find out how much it would be to fix it. I informed him that I do all my own work on my vehicles and I do not want to hear any more about this problem.

He then did the alignment and took the vehicle on a test drive to check the aliment. upon his return he stated that the the aliment was good but the break petal felt a soft and funny and I really should have it taken care of. I thanked him payed and left. When I got to my vehicle I took a second look at the leak and did some very simple test on the breaking system to check for a break leak. All of them came up negative. I cleaned the oil off the caliper and took it for a drive. I used the breaks very aggressively to worm up the the break system in attempt to reproduce this leak. Which I failed to do.

To preface all of this, I drove my vehicle down from Lake Arrowhead to Discount Tire Center, down a windy steep mountain road losing approximately 4,800 feet of elevation in 14 miles. During this drive my breaks felt perfectly normal. I would say I'm very in tune with my vehicle. I do all the maintenance to my vehicle my self. I find it VERY unlikely that a problem like this could exist and I would be unaware of it.

If I did not have a mechanical knowledge of my vehicle, I would have been ripped off for a break job that I did not need and the Evidence of which was completely fabricated. If this had happened to my father, mother or girl friend, they would have had it fixed right then and there. I feel violated and that this shop is dishonest or they have a employee who is trying to drum up work.

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Original review: June 20, 2008

went to Discount Tire Center to get my tires replaced on my Mercedes Benz S430. While it was being worked on, I noticed that there was a scratch on my rims. I pointed it out to the manager, Jonathan **. His reaction was that he started to yell at me. I was calm and did not want to make a big deal out of the scratch. He then told the guy working on my car to put my old tires back on and have me leave the shop. All I wanted was to get my new tires and leave, but he would not let me do so.

I previously dealt with an employee named Bill. I wanted to speak to him because he treated me with respect. While I was trying to have a conversation with him, the manager kept yelling at me to get out. I told him that I was having a conversation with Bill, not him. He ignored my request to butt out and continued to badger me with his words. My feeling was that he was disrespecting me because I was Asian. I had no choice, but to leave the shop with my old, worn out tires. The attitude Jonathan ** gave me felt like it was because of my race. If I had been a ** customer, I am sure that I would not have received the same kind of service.

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Original review: June 11, 2008

I'm writing to complain about the terrible service I received yesterday when I went into your Discount Tire, located Houston, TX 77083.

I telephoned prior to my arrival to confirm the store hours and when I did I was greeted very nicely and told it was about a 30 minute wait. No Problem. I arrived at the store at 5:15 (understanding clearly the store closed at 6:00pm). When I arrived, I waited close to 10 minutes before I was even acknowledged, ok. When I was finally acknowledged I was told he would be right with me. Apparently there was someone waiting before me. The lady in question was seated. Sensing it would be a few more minutes before I received help, I took a seat. 10 minutes turned to 15 to 20 all the way until in had been 30 minutes I patiently waited; no one had taken my information or keys yet. I believe his name is Josh. I was furious at this point. I had been patient enough to understand and take notice that he was the only Discount Tire employee assisting customers inside, everyone else was in the garage tending to vehicles.

Ok finally I see that Josh? is helping another customer that had only waited 5 10 minutes I became very angry. I told him I had already been waiting patiently, to which he said I saw you were seated and figured you had already been assisted?. No apology or anything. I give him my information and my keys and start to walk out the door and he states Dont go far, we close at 6:00pm?. Mind you it is 10 minutes to 6:00pm I arrived at Discount Tire at 5:15pm

I stay at Discount Tire all the way until 7:00pm before my car is finally ready from a balance and rotate. I drive off to head to my next destination, because a balance and rotate was not the only thing on my agenda for the day. I was preparing my car for a road trip. I get maybe 5 minutes away and finally hit speeds in excess of 50 mph and my steering wheel is shaking tremendously. Immediately I turn the car around and head back to Discount Tire. I arrive and tell Josh my steering wheel is shaking. The shaking was due to my tires not being properly balanced, which was what I went in for in the first place.

Again no apology or anything. I finally leave from there at 7:30pm.

I have never even received such bad service in my life. I have never felt so compelled to write a letter of complaint more than I do now. I tried to empathize with the individuals hard at work and understand it was close to quitting time but I couldnt even get an apology.

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Original review: Jan. 9, 2008

Overview: Approximately three years ago, I purchased Toyo tires, luckily keeping the receipt and brochure for the tires.

FIRST DECEPTION: With the tires in terrible shape, I called the same store and asked what my warranty was. They told me I had NO warranty. I later found the brochure with my notes on it and found it clearly marked I had a 60,000 mile warranty. When presented with this brochure, they said they would honor it. No where on my original receipt was this warranty documented.

INCREASED PRICES: The warranty honored took a discount on tires that had an inflated price. Tires don't go up $50/tire in 2-3 years.

I feel deceived and treated terribly along the way. Did I mention I'm 28 and female? Probably didn't need to.

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Original review: Jan. 6, 2008

I purchased new tires in May of 2007. After about 400 miles they were out of balance so I went back. At that point I had no other problems with the vehicle. They balanced them for a fee and within 3 turns to get back on the highway I noticed a loud cluncking sound when I turned, so I went back immediately. They raised the truck with a lift and let me watch. I noticed that the tech adjusted the lift and that it was pressing with the vehicle weight against the bottom ball joints which caused them to immediately start leaking grease. To this day the problem persists. I have taken it to the dealership where I bought it and they thought it was a chassis bushing and replaced it but it did not fix the problem.

I have lost no less than 5 days of work which is a major impact to me as a self employed individual that depends on a specific vehicle. My largest concern if for the safety of other people on the road and my own.

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