Discount Tire Reviews

Ryan and Anthony started my appointment so nicely. I am very happy with them and the wonderful employees they have. Thank you from the bottom of my heart for helping me.

I picked out some wheels and tires for my new truck on their web site. I called the local store before placing the order to ensure I had the correct TPM sensors. The person I spoke to was rude and kept saying "What you see online is correct. You just need to order it online". So I ordered it online. Later that day I get a call saying "We only have 3 of those wheels in the warehouse and cannot get any more. Would you like to pick another?" I said, "No. Just cancel the order." The next day I tried to order wheels somewhere else but couldn't because Discount still hasn't cancelled the order and issued me a refund. I called customer service and got nowhere with them either. Don't go to one of these places if you expect anything that resembles service.

Wasn’t truthful about my friend who was getting her tires changed said they didn’t put tires on because her dog ran away. Straight up lie! Time is valuable made her wait longer to get her tires on 4 customers later and Manager Dominic came to the rescue. Mitchell also told her 3 hours it would take after lying about the Chief running off. Nick and Dominic were awesome 5 stars Mitchell-0 stars. Just be honest. 🤨

Don't go here if your tires are older or have only half their tread life left. Cause it doesn't matter what the problem is - You need a new tire. But I just have a flat! Can't you just fix the flat? No, you need a new tire. They're so concerned with selling something that they don't give a rip about the customer's needs. Take it down the street to the mom and pop shop and they'll just about do anything you want. I always avoid Discount Tire because they can never help me, they only want me to buy new tires.

Completely worthless staff who lie to you about everything while doing no work, they barely understand how to change tires. They will treat you worse than you can possibly imagine. Never visit this chain unless you're looking to add a horror story to your life.

We used DT for many years for all of our family vehicles (MANY). We received GREAT service & found them to be HIGHLY trustworthy & customer oriented. They seemed to know that good customer service = repeat business. I will not go into detail here about all of the problems that we've experienced in recent years, but they have REPEATEDLY proven themselves to be untrustworthy & focused only on making $.

I highly recommend going to Discount Tires. The manager Jackson is really sweet and kind and helped me. He has very good customer service and I will be recommending all my friends and family to Searcy to get tires from there.

7-13-2026. Discount Tire Elkhart, IN. I've used this store a couple times and the service has been great. The team is very personal and friendly, even if I was not buying. They offered excellent recommendations, but most of all their actual service was great. The team at this store are like an Indy 500 Pit Crew, once your vehicle is in the shop for service, a team jumps into action getting the work done as pit crews do. I am very impressed with the congeniality between them as they work together. In conclusion, the Elkhart Indiana Discount Tire Store gets my 5***** rating. Thank you General Manager Eric.

I have been going to Discount Tire for years and they have gone above and beyond, but this time at 3463 Altamesa Blvd., they have out done them self. Mr **, was kind, awesome, excellent, and extraordinary job. People never know what other people go through, and this day I was going through. He made my day with just his customer service, just extra extraordinary. Thank you so much. Pray others will follow his example, lead in what you do! By just being yourself, praying he goes higher in the company.

DEVIN ** went above and beyond when I came in to replace (2) of my tires. I appreciate all the services I receive because it's my 2nd time and not my last time getting services.

** at Discount Tire on 2307 W. Belleview Ave. provided outstanding customer service! He took the time to find services I had forgotten about, including roadside assistance that covered my damaged tire, saving me a lot of money. He also helped me get the best interest-free financing option so I could afford my new tires. Friendly, knowledgeable, and genuinely helpful—I highly recommend asking for **!

Prices are good but customer service not that good. The employees seem to have no urgency at all. I have one nail in the rear tire. They said, "We going to take of it." Two hrs and I’m still waiting in the lobby. My car haven’t even been moved to the bay. Can’t leave because the tire is too low. Next time taken it to a different shop and will only take 15 minutes to plug it. Company need to review and implement new policy for fix tire. Shouldn’t take this long for ONE TIRE.

My experience with discount tire was very poor! I purchased my tires from military post. I'm a veteran but took my tires to your company hoping my experience would be pleasant. I can't add a receipt because I never received one!

My son's CRV had a tire with a puncture this evening. We pulled into the Tyler Discount Tire about 10 minutes before they closed and Kris and Logan didn't hesitate to help us. They were very professional and as soon as I could indicate what tires I wanted, they had the job done from start to finish in probably 30 minutes. They were very polite and kind and their commitment to serve their customers was evident and greatly appreciated. We won't hesitate to go back to this location and I feel confident we will receive wonderful service each time. Thank you Kris and Logan for going out of your way for us tonight. I won't forget it.

I came to my home shop after being let down by the staff at the prev DD I visited. As always then Austin Hwy location was exceptional in every way especially excelling in customer service. Eric and Roman as well as Daniel were on their game and I can’t praise them enough for performing well, well beyond any obligatory presumptions that patron like me might make but these guys are the **… best crew working for the most outstanding, not to mention… stand-alone service keeping. “Tired eyes wear patches, sparingly…” said what poet?

Today I was reminded that great customer service is still alive and well. I had an unexpected issue arise after visiting the Discount Tire located at 1601 FM 685, Pflugerville, TX 78660, and while problems can happen anywhere, what truly matters is how a company responds when they do. From the management team to the service advisors and the technicians in the shop, everyone stood tall and demonstrated professionalism, accountability, and a genuine commitment to taking care of the customer.

Do not let the sales staff sell you their continental control contact sport srs+ which is made exclusively for Discount Tire. I have had to replace 3 of them in last 6 months due to defective side walls, recent reviews indicate these tires have soft side walls.

We stopped by the Spokane Valley location for an air check and fill on our 2004 Chevy Silverado. We were greeted and assisted by Peyton, who was friendly, efficient and professional. We were in and out within minutes.

They refused to honor service on their own tires by saying they were too old and needed to be replaced. The tires were in great shape and were perfectly serviceable.

Came in first thing in the morning with no appointment to get a tire rotation. No other customers at the location at the time. Was told it was an hour or more wait. I have things to do so I made an appointment for 1:15 to avoid a wait. Came back at 1:15 and still waited 1hr and 45 minutes before my vehicle was even moved in. Ended up being over 2hr waiting. I understand 10 to 30 minutes delay but with an appointment it should never be longer. Might be my last tire purchase from Discount Tire because this has been very common over the years.

I'm not a big review writer but I would like to commend the Discount Tire on E Central Texas Expressway in Killeen Texas. Let me preface this by saying that I worked in Fleet Maintenance and have had lots of experience with tire vendors for 60 years, both business and personally. I had to purchase 2 tires for my wife's car due to an unrepairable puncture in one tire. I look online and found the tires I wanted to purchase and then went to Discount Tire to make the purchase. I was greeted immediately and the salesman was friendly and helpful. I explained what I wanted and he looked up the tires and the price was the same as online. I made the purchase and they ordered the tires. They were not shown to come in for a few days, but I received a call the next day and they came in early.

I went to go get Tires and I was going between Firestone and Discount and Discount would not grant me my warranty and then finally said they’ll match Firestone's price and after going back-and-forth, I bought my tires with Discount against my better judgment. I did not add the warranty this time knowing next time I get tires I’m just going to Firestone, however with my tires being from Discount, I went in for one of my routine balance and the employee chose to tell me that I need new tires and it would cost me $1000. I went to Firestone. Firestone told me they still look almost new and I do not need tires. I will not be using discount tires for my tires anymore since they don’t make commissions, they must get some kind of bonus to sell you tires that you don’t need and take away your warranties. Very very disappointed in discount tire. I have used them for years and they have lost me forever.

Went in for free tire rotation and balancing. When finished given a receipt with no mileage information when change was done, no inflation information for tires, no bolt or torque information. 15 miles after driving car the pressure indicator light came on for low pressure. Had to drive back to store to find when the rotation was done 1 of the air stems was damaged causing a leak.

I have been a Discount Tire customer for years at one particular store. After the experience I had today. Making an appointment for tire rotation. Getting there early enough to even see if I could get in earlier which I couldn’t. I waited. 10:00 o’clock appointment time came car sat. Finally when it got to be 20 after the hour and my car was still in its parking spot, I said forget this. I went and ask for my car keys, I was leaving and nothing was changing my mind. I took notice all the men that were diligent with customer before were not there. These young ones just don’t move like the other ones did. I’ll still use Discount Tires, but it will no longer be this one that I have used for years.

Discount Tire has been given every chance to resolve this issue and have not. They put it in a 3rd party's hands and we can hardly get a call back from Mara. I'm disappointed to say this complaint has gone on since November and is now in hands of attorney general. Trying simply to have a new set of tires installed, the truck was beaten so much it caused damage to wheels, exterior, TPM SENSOR, RIMS amount other things. It is undrivable and could have been avoided. My mistake was to believe that the tapes could be pulled and peers could see the damage that was done at this location. I will say Josh tried to help. He's extremely professional. But they didn't let Josh display his management duties and instead had fleet deny it with no time to make a judgement. I would not recommend.

Manager (? **) on the phone and in person at the 3809 S Rochester Rd Discount Tire store was courteous and found the problem with my tire quickly. Explained wait time and repair which was accurate. Technician ** was very respectful and kind. He explained his repair and reprogrammed my Kia Sorento display software to fix a mistaken low tire pressure prompt. ** deserves praise for his job well done.

This is my first time posting here but thought it may help some people. Discount Tire in Mooresville, NC made an appointment with me for a free tire rotation on tires purchased from them. My appointment was 2 PM today and at 2:38 my truck had not been touched. From my perspective, the "free rotations" as a perk when spending big money for tires do not in the least have priority. When I questioned the front counter person, he got a little chippy. I left without what I came for and called back to ask the manager to call me about this. When he did call, he equated this tire rotation appointment as the same as a doctor's appointment where you wait past your appointment time to be seen. Really? Asked the manager why they even make appointments, he became defensive and a little chippy as well and couldn't have cared less.

I brought in a tire from my commercial zero turn mower on 3/2/2026. I dropped it off to get leak repair. They mounted a new tire without consulting me. They have no record of contacting me on the phone. They charged me $180.42 for a new tire I did not authorize. This price included a highway road warranty add on price. It is not a highway tire. I contacted the store and asked for the old tire. They told me they disposed of it. I purchased that tire in June 2025 so only 9 months old. I have the receipt . I would have just put in an inexpensive tube and used for years. They gave me a refund, but now I have to buy a new tire instead of just a tube. My wife warned me not to go to this location that she had trouble there also. I should have listened to her.

Awhile back I had left a negative review of Discount Tire due to a tire under warranty that constantly leaked, despite fixes. I was extra cranky because I waited an hour and half before my car was rolled into the bay, despite having an appointment time. I just want to say that today they more than made up for it! They got to my car very quickly and exchanged my leaky tire for a brand new one - for free since it was under warranty - and had already maxed out the number of patches allowed!

Okemos Discount Tire went out of their way to help me take care of my tires today. I was very impressed. Jeff was great! And the crew had my truck in and out within 20 minutes! I have been a customer of Discount for over 20 years and I will continue to go back! Thanks guys!!

I went to Discount Tire today 24915, I-45, The Woodlands, TX 77380. When I arrived, I was greeted in a friendly and courteous manner. I explained that I need a tire repaired. The salesperson wrote it up and I headed to the waiting room. This is where everything went south. I waited for 1Hr 15Min for service and my car was never moved into the bays. However, others that came in after me were being serviced. I finally had enough and asked for my keys so I could leave. Come to find out they lost my keys. It took them several minutes to find the keys and I left extremely frustrated.

I went in to have a noise addressed and came out w a bill of a couple thousand dollars and the noise still present. They called me few times telling me that if they fixed/replaced this or that it would solve the issue. After I'd pay the guy told me casually that he forgot to mention that a pump needed to be fixed as well. Another job that would have pushed the cost of repairs to 3 thousand dollars. I asked if the car could function a while w/out this repair and opted to address it later because I'd already paid an arm and a leg for the current ones.

I bought a total of six tires five new one used so I can get home to you there in Mesa or in Tucson. The four were brand new about three months ago. I’ve had to take my tires back in because it continuously go low on me one tire they said they couldn’t replace and I asked why and they just gave me a new tire didn’t do anything give me a new tire. One gentleman told me that it was a factory defect on that tire then they were gonna charge me for the Star warranty thing and I said wait a minute. I just got done paying that for the one you just replaced. Why do I have to pay that again when it was a factory issue not mine so they were supposed to rerun that back to that tire so I would have it come to find out they never did. I’ve been arguing about that least once a week I called the butt crack which is a tire center goes off all the time I’m continuously putting air in my tires.

Hattiesburg MS discount tire (Evan) helped me twice with my tires and rims. Super friendly and patient with his customers. Multiple people in this area recommended me to Evan. He is 100% involved in his job.

Ordered aftermarket wheels for my car. The ones they sold me rubbed on the front fender wells when turning. I began doing research on this problem. I found out that the new wheels had a backpacking of -18mm. The originals were -6. I went back to get the correct spacing. I had to pay again for the correct wheels, no price break or refund for what I consider their fault. They should have known as they are the pros.

I had a flat tire and 20K miles left on my tires. I let the young guy talk me into getting four new tires and I also paid for an alignment. I purchased the tires and my new car has not ridden smooth since then. My vehicle also sounds loud as if they stole a part off it. I went back three times and they still can't get me care to drive smoothly. It feels like I'm on gravel all the time and it's been three months now. I overheard one of the guys say that someone forgot to put something back on one of the tires. I took my vehicle to another place to have them to check it and they advised me to go to another tire place and to NEVER go back to DT for ANY reason because they are pressured with commission and are very inexperienced since those with experience retired and quit all over the country in the past few years. It was the worst decision I made this year in Grand Prairie, Texas.

I have been treated like poop from Rowlett, TX Discount Tire on Lakeview. So far, the manager and regional office are in cahoots to quash my complaint. I went to Rowlett store because my tire was leaking air, 10 lbs per night. I went there to get tire fixed. The desk guy did nothing but try to sell me new tires to replace the tires I bought there, which are good.

I recently replaced all my lug nuts and had to come into the store for a tire rotation when they were done, they brought me a lug nut and said it came off rough and that they didn’t wanna cross thread it. When I got home, I checked it, and they had already cross-threaded it. I’m very disappointed that they lied instead of replacing the lug nuts. I will no longer be doing business with them. I’ve been doing business with them since the late 90s.

Came in with two blown tires, a dog and a 10 years old and pass all the upselling only to be told 2 hours. And I get it. Win other customers. But I was the only mother with kid and dog and you would think being as I’m stranded that they would at least try to get it in and done but they did NOT AND IT'S 43 outside and they could care less. What a great place of business.

Just had service there for the 1st time at their San Jose Blvd store. Went great. Good fast service and took care of my car where another tire company didn’t. The staff was friendly and knowledgeable. Discount Tire will get my business from here on out.