Discount Tire Reviews

I have five cars and I’ve been with Discount Tire for at least 15 years. I will never buy anything from this organization again. I was riding my motorcycle and had a rear tire that desperately needed air. Discount Tire refused to give me air for my tire and sent me off in a very dangerous journey to try and find air some place else. I will never go to a place that treats its customers this way or anybody else in a time of need for something as simple as air that they have an abundance of.

I bought two tires from Discount Tire in Fredericksburg, Virginia and made the appointment for installation. I live over an hour from the closest Discount Tire but had good prior experiences near Richmond, Virginia so I made the over two hour round trip. I wrote in the instructions the valve stem was leaking and needed to be replaced. When I arrived and inquired about the valve stem the promise of replacement was reiterated. I was told this was a normal part of tire replacement at Discount Tire. The tires were installed efficiently and I was on my way in less than an hour. Next morning the new tire was visibly low. I looked and discovered one of the two valve stems had been replaced but one had not. The leaking valve stem was NOT replaced as promised despite very specific instructions requesting it be replaced.

Daughter had a tire repaired (Nail right in the center) should have been an easy straightforward patch from the inside which is what they did. Fast forward a couple weeks... same tire going flat and a tire pressure sensor in the tire was bad so Called them a DAY PRIOR and made a 5:15 appt (At their time opening). 5:45 they finally get her car back there to fix the leak and then she leaves immediately after to head home and they never touched the sensor. Close at 6pm so no time to do it right apparently and could care less about the customers time... Time meaning now it needs to be taken to ANOTHER shop ANYWHERE BUT DISCOUNT TIRE to get fixed correctly.. Raben Tire Evansville here we come. You go to a discount place then you get discounted service!!! Won't return or recommend this place to anyone. Respectfully, Bennie ** Evansville IN

Took my daughter's car in while she was on leave and she has satin black bbs wheels, she had low miles on tires so we asked to keep them and place in car, she wanted more aggressive tires, she arrived home and no tires and noticed two major circular scratches on 2 wheels on one side, they were deep and large. Called shop instantly and they asked for pics as they were closing and not to return, sent them and daughter had to drive to base in Co. so I called Monday as this was a Saturday.

I usually visit to Discount Tire store. Just depends on what part of town I’m in. Both locations are in San Antonio, and the first location is on 281 N. I stopped in for a tire rotation, And they broke one of the Lugnuts. They had a contract with brake check to replace the lug nut. Brake check did a good job, but as a walk in I had to wait 2 1/2 hours. The second location is closer to my home. The location is on Nacogdoches Rd., and I went in just for tire pressure. The tire pressure on my car is 33/35. They pumped the tires and set my pressure @ 38/40. I understand pumping a little extra air during cold season, tire pressure tester vary, but 5 PSI over is way too much. My car has a tire pressure monitor, so when I got home I went to adjust the tire pressure. The attendant never replaced the tire stem caps on the passenger side. They just lost a $1200 sale over two dollars worth of stem cabs.

So disappointing... I have spent thousands and thousands of dollars at the Discount Tire in Henderson, NV. off of Windmill Parkway and have been a loyal customer for decades. Recently, something went missing in my vehicle when I got it serviced and I noticed it the same day. I called to make a complaint and the front desk rep at this certain location had a behavior like I was lying or I was making a ridiculous claim. Wow. That will be the last time I ever step foot in their establishment ever again for not taking theft from a customer by their staff with any kind of action. What a jerk. Apparently, he approves of this type of staff behavior. Beware people.

Tire rotation messed up lug nut, put one on that was long. Hubcap not flush because of long lugnut. No one told me, I found it, Tire pressures all different. Tires not rotated to correct positions. I marked my tires and one was left in original spot. Valve stem caps lost an replaced with 3 different ones...or just left off entirely. Told by manager that he would Personally oversee the process...Tire pressures were all different and one way over inflated and tires not rotated correctly...Two tires not rotated at all. Will personally oversee Yeah right. Called Corporate about all the crap from 3 tire rotations gone wrong. Crickets, never called me back. Discount Tire in Lufkin Texas and Livingston Texas are horrible. Lufkin being the worst. Had to go to Beaumont TX to get it done right. Now my tires are wearing unevenly cause of the bad rotation or No rotation. Nothing from Corporate...They are worthless. Go somewhere else.

I have been doing business with this company for 30 years in various locations. I realize Discount Tire is extremely busy, especially on a Saturday afternoon. Oh, I know that we can all get online, find the tires we need, schedule an appointment ahead of time, however, I was out running errands and decided to pop in to this establishment to ask some questions and schedule that appointment. Most of us older folks like talking to a real live person. I stood in line for 15 minutes looking right at the technician at the counter and have that technician wait on the other customers that came in behind me. This is poor customer service. The technician could have said, “sir I will be right with you”. He found every reason to stay on the computer and wait on additional customers instead of waiting on me. I don’t know why. I did take a bath that day and comb my hair, haha!

I had the worst experience at the Discount Tire at 7620 Hwy 90A, Sugar Land TX. I took my car in for a simple nail fix, but I ended up spending $1030.00 dollars on 4 new tires. Two of my rims were damaged in the process of installation of the new tires. I went back immediately to complain about the damaged rims and was offered a $55.00 refund or leave my rim there and they will send it off for repair. I did not have time to search for a repair shop so I left my 1 of the rims there for them to repair. I asked how long it would take, John the store manager said 2-3 days. Fast forward, it took 2 weeks, they sent the rim off for repair, but it came back in poor quality, and therefore it was sent back out again.

My first review on Discount Tire was them selling me tires that were defective and would not replace them at no charge. The manufacturer Yokohama at the time said they would cover 78% of what I paid for the tires. After my review given on ConsumerAffairs, Yokohama called Discount Tire and they agreed to cover 80% and Discount Tire agreed to cover the 20%. This resulted in a 100% refund which is what is deserved considering the amount I paid for defective tires. I got new tires on today, but I went with Michelin.

I arrived at the store and realized that I made the appointment at a different store. The manager stepped in to say that they were not that busy so they could take care of me and the next thing I knew I was all set in less than an hour and I didn’t even buy tires from them. I brought the tires with me.

I have done business with Discount Tire off and on nearly 40 years and NEVER have been disappointed but have decided since, I'll not go anywhere else. Just today, I went in, to this store (Loop 323 Tyler) with my low tire pressure light issue other than low pressure. One of the young men ended up having to reset the sensors at no cost to me. I had gone in expecting to find out I had a damaged TPMS unit (previously had found out they all checked good) and spend at least $50 - $70. The people who work for (and have worked for) Discount Tire have always been extremely courteous. They treat their customers as they would want to be treated. Thank you, Discount Tire for always being there when I needed Tire replacement/repair.

I do most of my transactions at the branch in Lake City, Florida as they seem to have the best customer service out of the different locations I have been in. 98% of the time they will honor the warranty you can purchase with the purchase of the tires. I have had to use my warranty multiple times to get tires replaced. It is hit or miss on whether it is covered (depending on which CSR (Customer Service Rep) you get). They do take a while to get the job done which isn't always a bad thing as they do take the time to compare the stats (pros/cons) of each brand tire they have in stock and they can get for you.

I found a set of tires. They say they will bet any one by 5%. This is not true. I have been getting tires from them on South Church St since they opened. 12 different cars, I bought full sets and they always matched or beat or even gave me a better tire but I guess this year is tight for them because it brought my estimate in, they wouldn’t even match it. They wouldn’t give me a better tire, they wouldn’t even do their advertisement beat by 5%.

I had factory tires that were a run flat tire as the car came with no spare tire. On vacation I had a flat and went to Discount Tire. They installed new tires that were not run flat and never told me about this feature. After I got home I checked on my new tire purchase...Very disappointed as I will be calling a tow truck next time. Thank you Discount Tire.

The temp outside was 100 degrees and humid for the desert. I am a senior citizen. I stopped for a tire pressure ck. Because they were busy I asked if it was possible and was assured that someone would be sent out in 5 minutes. Twenty minutes later sitting in the hot car, I got out, told them off and promised never to return. I have purchased tires there for more than twenty years. I will never darken their doorstep again. There are plenty of other tire places in the neighborhood and plenty of other Discount Tire shops in the valley. They are not going to see me again. I went on my errands and got the tire pressure checked elsewhere.

Made appointment for tire rotation and balance 5 days earlier. Take off work to be there over one hour early. Manager asked me to reschedule due to workload and personnel. Asked why they did not call me to advise they cannot honor the appointment. He had no response. Poor customer service and disregard the investment of time given by the consumer to call and make appointment then actually show up early to fulfill the appointment. Will never use this company for any service in the future.

I went to discount tire on Montgomery and the freeway in Albuquerque.. I had a slow leak in my tire, I was told that my tire was burned on the inside and needed to be replaced, the cost was 320.00.. I told them to just put on the spare and I will have to wait... I went to another place to have my tire looked at and was asked why my original tire still had air in it since discount tire should of deflated the tire in order to see if it was actually burned on the inside and to see what was causing the tire to lose air. I couldn't answer the question because Discount Tire told me that my tire was no good... Upon the other company inspecting my tire, I was told that I had a small nail in my tire and my tire wasn't burned on the inside... I'm upset with Discount Tire because I feel like they were trying to take advantage of me being a women and not knowing anything about tires.. I will NEVER do business with them again...

I had to go 4 additional times just to get my tires properly installed. The first 3 times, the team was unable (for some strange reason) to install them properly causing my tires to lose pressure. I called the regional office (Trevor) and he said, in the 1st call I made, that he would figure out a way to compensate for the 4 trips I had to do.... I called a second time to follow up.... I called a 3rd time and nothing happened. I was under the assumption that the products and services you offer are not just cheap but convenient, and taking time out of my work, my wife's work, in multiple occasions to just do what your team is supposed to do, is distant from convenient. And the fact that your team (including the regional office) is made aware of, and can't simply follow up! Is outrageous.

I went to Discount Tire to purchase a set of tires for my 1958 Corvette but since I was there anyway I figured I would buy a tire for my 2011 Dodge Ram and get three Tire Pressure Sensors (TPI's) replaced. One TPI worked perfect, one TPI did not work at all and the other two TPI's only worked for about 15 minutes after starting the truck. I talked to a salesman by the name of Gregg who told me he had a set of General Grabber Tires that only had 3K miles and that he would sell them to me for less than half of what they would run brand new, and he would replace all four TPI's at $240.00. I specifically asked Gregg if the tires had any plugs in them and he replied, "they are just like brand new with no plugs with less than 3K miles on them".

Had good service and very personable salesperson. He gave me a total price for 3 new tires which I charged on my credit card. It was not until I got home and looked at the receipt that I noticed I was charged $99 for "certificates for refund - replacement" ($33 each for 3 tires). He made no mention of this to me and it came as a complete surprise. I would like to have been able to make my own choice.

When a person of color goes here in a Exotic car they are profiled and treated like a piece of trash and thief. Like they don’t belong on earth especially by Pat the manager. Shameful on this great company!!! Apparently no vetting happens.

Called for an "out the door quote" for 4 specific tires. Was quoted "out the door" $772. Made an appointment for 2 days later. Had the tires replaced and was charged $872. Didn't realize until a few hours later the difference. Reviewing the receipt a $25 per tire "certificate for refund" was added to the invoice without ever being offered or accepted. Called the Okemos location and was advised that "generally" they offer the certificate and "most people" accept the certificate. Of course it's typically accepted because they do not tell people about it - they simply add it to the invoice. They apologize and offer to refund this; which I accepted.

Low Tire light came on and immediately went to Discount Tire for their free Tire air pressure and to see why light went on. Tread life: 5, 4, 4, 4. Tires aired and took off. The next day Tire light back on & went to discount tire to check front left Tire. Could not see any source of leak. Tire salesman went out to check Tire and tread Life: 4, 4, 3,3. Advised him my tire tread was just checked less than two days earlier at their location and what explains the difference. RED FLAG. He further stated I need two tires per his conflicting Tire tread measurement. RED FLAG. Advised him I was only interested in the one Tire and he seemed angry and asked to look at Tire before replaced.

Dec. 3, 2021 walk-in by the Cass Ave store around 10:00 am. The assistant manager Adam (don’t know his last name) assist us about buying & changing 4 tires. He told us the time when it’s to be done. "Around 1:00pm," he said. So we waited and it was past 1:00pm when we saw our car still outside or still in the parking area? Why? Do they have a racial discrimination? Some cars were fixed already but ours still in the parking area?

Regardless of whether I make an appointment and arrive a few minutes early or go in as a "walk in," it routinely takes at least three hours before they take my car back for service. Last time, they took all 4 of my chrome air caps and replaced with 3 dirty black air caps, leaving one without any air cap. This time, service took a little over 3 hours and I left with less quality and less quantity than when they serviced my vehicle! This is last straw for me. When I schedule appointments and arrive on time or early, an average of three hours of walk-ins are serviced first. When no one is left, they service my car. When I am a walk-in, everyone else is serviced first. This has been my experience the last 3 - 4 times that I took my car there for service. I have been a loyal customer for many, many years, but I won't be going back!

I visited Discount Tire today hoping to buy tires and make Discount Tire my preferred tire store, however it did not come to pass. When I requested to purchase tires, the clerk asked for my telephone number. I informed the clerk that I prefer to keep such personal information private, to which he responded by refusing sale without my number. I asked to speak to a manager who informed me that my phone number was needed in case there was any issues with my newly purchased tires. I asked if Discount Tire was known for "issues." He said, "No." I asked him if he was willing to relinquish a several hundred dollar tire sale based on my refusal to submit my phone number. He did not offer an alternative, and told me he could not complete the transaction. I took my business to their competitor (Belle Tire). This is poor business practice, and I will inform others not to patronize this business in the future.

They were very good this time. They were polite and took care of me in a reasonable amount of time. They fixed the problem. I would recommend them. I had a flat and they gave me a new tire. I don't know what else you could say about this visit. It was quick and easy.

Months back I purchased 4 new tires and rims for my Tacoma including roadside hazard. I called weeks back about making an appointment to have the tires rotated and was told that no appointment was necessary. When I arrived at Discount Tire today about 10;45AM I walked up to check in and a gal told me she was finishing up with a customer and that she would be with me shortly. I sat down and waited 20 minutes before again walking up to the counter to be told that she had forgotten about me.

Tire replacement, fast, simple and easy! Husband ordered from work. I pull up, receive immediate service. In and out within 20 minutes. Great tires, well balanced, no issues at all! Tires are always the best price available and 1st quality!