Costco Tires Reviews

I had a very bad experience with Costco Tires in Sterling. We ordered tires online and scheduled a replacement appointment for two weeks later. However, Costco called us and asked us to cancel the appointment. Our order remains unupdated, and in the meantime, we have to inflate the tires every day just to commute to work. When I called for more information, they advised me to cancel the order. This is the first time I've encountered a situation where a company asks a customer to cancel their order. It has truly been a horrible experience with Costco in Sterling, VA.

I purchased four brand-new tires from Costco at Cherry Hill NJ, with balancing and installation included in the price. The old tires removed were the original ones that came with my car, so there was no possibility of prior damage from previous tire changes. Upon receiving my car, I immediately inspected the new tires before even getting my keys back. I found that three of the four wheels had large paint chips in the exact same location—along the rim’s edge—consistent with damage from a tire dismantling machine. Since I checked the wheels before driving, the damage could not have occurred after installation.

Dante W did a change and installed tires and did an amazing job with amazing pricing and was so helpful with explaining the process, he was very nice and worked very hard, he worked on my car until 9:04! He took his time and was very precise about his work! I recommend.

Costco.ca have removed the dedicated website to book service appointments. When trying to book appointment through their main website, and after entering the vehicle and client info, you get nowhere and does not load anything. Terrible service... Total rubbish!!

Had my tires rotated and balanced mid July of 2025, then rebalanced early August 2025. Was getting a vibration when braking also driving down smooth highways. Took my Rav4 to a repair shop. The tires lug nuts were all torqued to over 100 ft lbs per tire. Due to this all 4 rotors were warped. I had to have a complete brake job done including all new rotors (that were less than a year old). Total cost over $600.00.

I purchased tires from Costco expecting their warranty to provide real protection, but when I actually needed it, I was told the coverage didn’t apply to my situation. The warranty sounded great at the time of purchase, but the fine print left me with no help and extra costs. I feel misled and frustrated—Costco should be more transparent about what’s really covered before customers spend hundreds of dollars. This experience has made me think twice about buying tires from them again.

I bought 4 tires at the Costco store in Bradenton Fla and they told me it would be 2-3 business days for them to arrive. It is now almost 2 weeks and still not here. Each time I call they tell me they should arrive today but they do not. Unbelievably frustrating. I will never shop there again for tires.

I’ve had a very frustrating experience with Costco Tire Center across multiple visits, and I feel it’s important to share. I went to Costco three different times for the same issue: a tire replacement due to low tire pressure. Each time, I was given a different reason that delayed the service.

I had to wait for three hours in Woodbridge VA location to have the tires on my car rotated. After an hour and half, I checked with the front desk and they dismissively responded that typical wait time for tire rotation with appointment is more than two hours. What is the point of having an appointment if you have to wait more than two hours? After three hours, I had to contact the management of the store to intervene. With his intervention, I found out that the rotation was completed but I was not informed. I think this is how that store has been managed and the staff fear no accountability and responsibility even if a complaint was lodged.

I took in our Jeep Renegade to get new tires. We had been trying to sell this extra vehicle that had been sitting in our garage, but no one was buying with worn tires. We decided that maybe we dump some money and hang onto it for when our 14 year is ready to drive. I order Firehawk tires online. They ship quickly and I schedule an appointment online. I get a text saying they can likely get me in earlier and to call the store. They get me in 3:15 that day. Up to this point, I’m thrilled with the experience. I drop the vehicle off a little early, around 3:00. I meet the technician when walking back to my car. They are getting it early.

Very poor service, stock available but cannot actually find the tire in the store room. Poor sales service and providing wrong recommendations and advise, as if they do not want to serve you or not bordered to help you. Will never enquire again, as they were a waste of time.

I had my tires for 3.5 years…and did the required warranty rotation, balance and inspection every 7500 miles or less. They blamed my car (which is a newer Honda CRV and fine car) and said alignment was also required but it’s not written in warranty. My tires had half the warranty of 70,000 miles I should get out of it. Employee in Gypsum Tire Center was rude and short with me. Never buy from them! Membership means zero customer service!

I went to Costco Tires at West Ox Road in Fairfax as a walk-in just to get a tire pressure check. What should’ve taken 10 minutes turned into almost 6 hours of waiting with no communication or updates. Staff seemed overwhelmed and they were clearly short-staffed. People were waiting all day for basic services. The operation felt disorganized and poorly managed. I expected better from Costco, but this location seriously needs to improve customer service and staffing. Extremely frustrating and disappointing experience.

DO NOT RECOMMEND. I have been a Costco Customer for many years (Lost Count). Lately, it seems like higher ups have given the Tire Sales clear direction to sell everyone tires, no matter what. They promised 80,000 Warranty and my car had less than 30,000 miles on the 4 Bridgestone tires, now they are coming up with all the excuses in the world so you buy new ones and of course they will outsmart you when crediting you the old tires tread. RUN AWAY from Costco tires, it is a great store to shopping (PERIOD).

We purchased 4 new tires for my Mini Countryman 6 months ago. The 2 front tires were worn out seriously on the outer rim and triggered a steering alarm on panel. I sent my car to the manufacturer for checking. The report was saying that the tire alignment was not properly done after tire installation and caused such damage. I called Costco, but they rejected to cover this damage due to improper tire alignment. They said they just do installation but the tire alignment is not guaranteed. I would recommend to buy the tires from Costco (because of their low cost), but remember to spend couple hundred for tire alignment. This could help the new tires run longer.

I spend over $2000 at Costco on good tires on 2 cars, while slow (they were busy each time) they took good care of business. Then I had a flat and I barely made it to my Costco tire center where I was berated by a snotty supervisor bent on teaching me a lesson because I hadn't made an appointment. I explained I did not make an appointment, the same I did not have an appointment to get a flat either. It was 6:30 PM. He said that might take until closing time. There was a single car ahead of me and no one else. No other customer showed up in the rest of the day. Yet the supervisor took until 8:30 PM closing time, I assume to make his point, since he made sure he repeated his remonstrance until the last minute. So I still think Costco Tires is a good deal, but some employees should not be there. So I recommend Costco as long as you make an appointment BEFORE you get a flat. Invoice #**.

Manager called and offered better reimbursement.

A month ago I had new Michelin all season tires installed on my 2020 Lexus RX350. I asked prior to installation if they knew how to program the tire pressure sensors. Turns out they did not. So I had to go to a Lexus dealership and have them program the sensors at an additional charge. Not impressed!

I bought new battery for my car but the clerk seems he knows what he's doing, but no! He give me a wrong battery, I waited too long. When I returned another 45 minutes wait, they have 4 registered but only one guy is working, And another 30 minutes wait to turn in my old battery. What a waste of time.

One of the tires that I bought from Costco 2 years ago had a flat. I scheduled for an appointment for the flat fix. I was on time for the appointment but there was nobody behind the kiosk to help me. About 15 minutes later I got someone to check me in. He said it would take 1 hour to 1.5 hour to service the tire. An hour later they called to let me know that I need a new tire because the flat is not repairable, and also it will have to be ordered.

I have been going to Costco tires center, for a while. They always messed up my vehicle. They drained my transmission fluid instead of simple oil change. They left my wheel lock on my car tire, while driving. When I realized that it not in my cup holder bag. The Staff went outside and found it in the parking lot. 🤔I bought 2 sets of tires and it’s not been 2 summer yet. They want everyone to buy new tires. Costco is a grocery store and not a certified mechanic shop. They sell tires for commissions. I lost time off work, waiting for my car for more than 2 hours. Just to save $20 and this is a 30 minutes job for tires swap. Ridiculously, they want everyone to shop in Costco unnecessarily. Paying for membership and it’s not worth my time and money. I wish that they lost their jobs because they are unqualified Staff working in the tire shop. I thought that they would have qualified employee. Unfortunately not! 🤔🤔

Why have an appointment system if you’re not going to abide by it? Don’t create the expectation of timely service when there is little to no adherence to scheduled appointments. I’ve been sitting here for two hours!

New Berlin Wi tire center failed to tell me tires wearing unevenly. Blaming it on my car but they didn't inform me of problem. Now not willing to support warranty of 75,000 when there is less than 33,000 miles on tires. Do not recommend!

Costco Tire Center in Cumming Georgia is inefficient and rude to customers. I bought tires online and made an appointment. Five days before my appointment, the tire center called and asked if I could co me in early since my tires arrived. I was able to come in one day early. I arrived before the appointment time, the tech asked for my name. He then confirmed that I was there for a balance and rotation. I felt a gut punch because I had just spent almost $900 for tires two weeks prior which was a lot of money. I told the tech that I had bought tires online and asked if they had them. He was abrupt and rude and asked me to wait a moment, then he said yes they had my tires. A tech entered it wrong when they changed my appointment. Then he was even ruder when he asked for my car model and whether it was sport or limited. I asked shouldn't he know that since I entered it into the online website. He was again ruder.

Took car into Costco for simple tire replacement. I didn't even get out of the parking lot or sight of the Costco worker without knowing there was serious damage. Stopped the car and filed a complaint immediately. Two weeks later Matthew from Gallaher Basset, their liability company called and said they denied the claim and Costco did nothing wrong (total lie). Fortunately I took my car directly to a shop from Costco. They had damaged the bracket that holds my break line. It could of been deadly as it could of caused my breaks to fail. Just play it safe if you value your life or the lives of your family. For me it worked out, all was fixed by this other company (out of my own pocket). I hope others in the future will be so lucky. My advice play it safe. DON'T EVER GET TIRES FROM COSTCO. The risk is too high as they don't know what they are doing and it is resulting in life threatening mistakes.

I had a 1:45 PM appointment and arrived early. The technician was attending to another customer and by 1:30PM, my order had been processed. The technician informed me that the work on my tires (rotation and balancing) would take about 45 minutes to an hour and that they would call me on my cell phone. After about 15 minutes, I got a call from a number that did not show it was from Costco. I answered the call and say "hello" several times, but there was silence at the other end after which the call was dropped by the caller.

I bought a new set of Pirelli Tires from Costco, It took 2 and 1/2 hours to install them when they promised 1 and 1/2 hours. On top of that, they told me to register the tires with the DOT number information. I had to look for the information on the tires myself. Then I realized the tires were manufactured 2 years ago. Tire life is only 7 years regardless of tread so I lost 2 years on a brand new set of tires. Called customer service and they were no help because the tires were installed. Don't buy tires from Costco, they sell old tires. Dec. 9 2024.

Went to my appointment. Stood in the line that said appointments for 15 before I was told that nobody would help me there and to go stand in the regular line up. One salesperson helping. Line up out the door and each person takes at least 10 minutes so do the math. Dropped car off and waited. After 1 hour my car hadn’t even moved from where I left it even though I had a 9:45 appointment. Guy in front of me in the line came in off the street without an appointment and a flat tire. He was in and out before my car moved. I complained to manager and he just kept saying they had a 2-hour window. Figure it out. 4 bays, so only make 4 appointments for every 45 minutes so customers don’t have to hang around for two-plus hours.

Purchased tires from Costco and the wheel weights from the balancing are hitting my brake calipers. The tires vibrate like crazy. Tried calling the warehouse tire center all day and no one picks up. Called the main Costco office twice and they said they would give my information to the shop. No call back. STAY AWAY FROM COSTCO TIRE SHOPS. THEY DON’T KNOW WHAT THEY ARE DOING!!!! They have improperly trained kids working on your tires!!

The last few times I've sought to have my road hazard warranty honored due to low pressure, has required that I wait for hours. They have an express policy of not prioritizing repairs over appointments for service. Yet one needs such service immediately when call arises. I have bought tires at Costco since PriceClub; I will no longer do so as the Road Hazard is illusory imho.

I bought Michelin tires for 2015 Rx 350 with warranty of 80,000 miles. I drive less than 8k a year. One tire blasted at Aldi store. Fortunately no one hurts. I ordered for the replacement tire. I asked them if I had to change all sets. The service member said it’s good to replace only one tire when other tires' tread were great. I also asked if they sell used tire, said never. Look at the picture of new tire and old tire. Defender Michelin is the new one.

80k mile tires are prematurely wearing with less than 30k miles on them. Costco won’t honor the mileage warranty. Good luck getting service without an appointment. You better hope you never get a flat because it could be a day or two before they work on it. This could dampen any trips especially if vacationing. Although tire prices may be cheaper, their poor service and lack of covering warranties isn’t worth paying lower prices. Been buying tires for my vehicles for 40 years, but I’ll never buy them at Costco again.

I should have listened to my gut feeling. I could not get the tires I wanted from another competitor store. I decided to give Costco a chance. The tech left deep gouges in one of my rim and the manager claimed it was old. He just walked away and didn’t want to deal with me or my husband after we pointed to the rim. Don’t trust the technicians there. They don’t know what they are doing.

There is a point reached when tires sold overcome the advertised service level. They will effortlessly sell you tires, but when it comes to the included rotations, balancing, tire repairs, they have no time for you. I dropped off my set of winter wheels and tires for a simple balance and pressure check. They estimated the next day before they could get to it. They sat in a stack of four for a day and a half and by closing, I demanded they load my trunk and I took them elsewhere.

I bought 6 Michelin tires for my GMC Dually. Tires are great. Installation not so good. The tire technicians improperly mounted the wheels after I left specific instructions as to how they should be mounted to allow pressure to be checked regularly. You must mount the outside wheel so you can reach thru the hole in the wheel to reach the inner tire valve stem. After pointing out the issue, the technician attempted to correct the issue only to make the problem worse by aligning them, thus blocking the path to the inner tire with the valve stem of the outer tire. I understand this is a dually light truck, but it is also not rocket science and any competent tire shop should be able to properly install six tires and wheels.

Great guys at the desk, very professional, but service runs at a snail's pace. I had an appointment and it still took over two hours to install 4 tires from the time I walked in. Plan on doing more than shopping at Costco. Bring some work, or get picked up and dropped off later.

Costco routinely offers the best price for tires. I’ve purchased 6 sets of tires over the past 20 years and overall, happy with the experience. EXCEPT, now I have a flat tire and they’re telling it will be early next week before they can even look at it!

The "system" gets blamed for them canceling an appointment calling you a 'no show' before the appointment date. Can't get them on the phone or online to confirm why your upcoming appointment is gone. Then they squeeze you in, as a favor, tell you an hour or so. Then almost 2 hours later, they start on it and you can hear the guys chirping in the background how 'ain't nobody rushing me, I get paid by the hour'. Any concerns are dismissed and blamed on the computer. 3 or 4 cars in the bays, 5 guys, they do one at a time. I guess I forgot how much it sucked last time.

I bought new tires a year and a half ago and since then I have returned 2x for tire Rotation. This time I had an interaction with Frank ** (the technician). He went above and beyond with an exceptional customer service. His interaction with every client was professional and he was very knowledgeable about the tires and made sure every client left the store with ease and satisfaction. Thank you Frank!

I came in to get 1 tire replaced due to a leak. The person who served me insisted I needed all 4 replaced even though 2 were just replaced last year. I conceded and bought 4 new tires. Day of the appointment I wait 2 hours past my appointment time for it to be completed where they then come to tell me they broke the handle off my driver side door and that I needed to fill out an incident report. I get home and find a wheel cap had also been broken off and placed in my center console with no mention of it to me from the employees. The manager says that it should all be mentioned in the service report, which nobody ever gave me when I left. The manager who I spoke to had zero sympathy, never apologized and simply kept repeating “this happens”. Horrible customer service.

Tires were okay but the installation was hORRIBLE. They snapped off a lug bolt on the first installation of the new tires. Around $500 to replace on the front wheels of a CRV. We ate that expense as we felt it may have been the fault of the OK tire we took it to previously. We brought car in several months later to have tires rotated for "FREE" as they say and they snapped off another lug bolt on the same front wheel. Another approximately $500 to have a new one put on and Costco says it was all the fault of the other places who installed the tires. So $1000 for tires and $1000 for installation and rotation. Rather gun shy about the whole Costco tire experience. Expensive, frustrating and very time consuming. I will add that the Costco employee we spoke with was sympathetic. Unfortunately it was turned over to insurance adjusters.

I bought Michelin tires at Costco with a 60000 mile warranty. Tires are chipping into pieces, front tires are 1/32 at 30000 miles. Every rotation was done. The back tires have a little more thread and that is the reason they won't do the warranty. I am never again buying tires from Costco.

One of the worst experience with changing the tire in Costco, when we had a problem with one of the flat tire we went there to inspect and repair but they refused to check and fix the problem though I found a nail in tire and since the tire is more than 5 years old but tire condition was good. They insisted us to change all tires since everything is more than 5 years. I called their supervisor and explained the issue to look further then they come down to change two tires but I refused and got the keys back and went to local repair ship and fixed the tire for 25$ and it’s running good.

Wanted a refund on my membership that is a 100% guarantee and was denied the 100% guarantee. The staff walked away from me after harassing me to sign a form and called the cops. Costco then tells my purchases to the police so that it stays in a police report that anyone can view now. Melissa ** decided to state to the cops that I was verbally abusing her at the Roseville Michigan store. The video recording does not have any verbal abuse. I was only trespassed for not signing a form. Melissa trespassed me for not signing a form. They denied me a tire warranty service after I got a screw in my tire.

Last trip to tire center they lost one of my valve stem covers. This time my 80K mile tires did not pass inspection after only 18 months and 20K miles. Took it in for warranty and they blame me, stating front end may be out of alignment even though they never mentioned this to me including when was there for rotation 2 months ago. All 4 tires worn badly and fairly evenly and they do not want to do anything for me. I will never buy tires here again.

An abysmal experience that ruined a 20 year relationship with Costco. Long time Costco supporter, credit card holder, etc. so we thought we'd get tires for our new, leased ID.4; a mistake incoming. Service was fine, if ridiculously busy. When we picked up the car, all 4 wheels had been damaged by their equipment and we filed a claim. After several months of ignored calls and the run-around from the claims department, the claim was denied. Brand new car, new wheels that they damaged and refused responsibility for. Regardless of the perceived discount, Costco tire center should be ashamed and so should the corporate office. Unprofessional local management, claims service and a large expense that wipes out decades of 'savings' through the brand. Take your business elsewhere.

I brought my car to Costco tire center in Glen Allen, Virginia to change my tires. After picking it up I saw damages to all 4 wheels where the caps are. I pointed that out to the management immediately and they told to file a claim with their insurance company. The claim was denied with a lame excuse as they are tied up with the insurance company and never commit their mistake they have done the damage to your car. I went to wheel specialist and he told me that this damage is usually caused by the negligence of the technician as they are not well trained and unprofessional. SO STAY AWAY FROM COSTCO IF YOU DO NOT WANT YOUR LUXURY CAR DAMAGE.

Four Bridgestone tires I purchased only lasted 25K miles. The warranty is completely worthless, and Costco does not honor it. The only consolation offered is the purchase of new tires. Long wait time for minimal service.

My experience with Costco Tire Center in Selma, Tx. has been the worst experience I’ve ever had while purchasing tires. We decided to give Costco tire center a try due to many years of horrible experiences with other big-name tire centers. This was a huge mistake on my part and wish I would’ve stayed with the other tire dealer. I had an appointment set for 2:30 pm and showed up 30 minutes before the appointment to ensure my vehicle was checked in, in a timely manner. The technician mentioned it would be an hour to an hour and a half to complete the tire installation. I said no problem because I had shopping to do. 4 hours and 30 minutes later they finished. Before driving off I mentioned to the technician that the tire sensor light was still on, like all tire shops the technician said I had to drive it a few miles for the sensors to calibrate.

If I could give 0 stars I would. Bought 4 tires and they cost me over $1k but I thought warranty would be worth it. Two years later on a long road trip I got a nail in my tire with no nearby Costco so we fixed it by the side of the road until we could get to Costco. When we finally got in they refused to fix the tire because we had fixed the flat ourselves and the only choice was to give us a brand new tire for a prorated price of $200. I asked why he couldn’t just repair it free under the warranty but he stated that by fixing ourselves it voids the warranty.

Twice, tire service dept found a reason not to repair tire. First time, we were up north and got a nail in our tire. We had no choice but to repair it. When we scheduled for a rotation, they said we voided our warranty. 2nd time (different vehicle) they said that the nail was too close to the side wall. It takes too long to schedule an appointment and they still make excuses not to service. Done with purchasing tires at Costco. Going locally where they know what customer service is.

I bought a set of Bridgestone tires from Costco 12 months ago. 1 year later the front tires are trash and the rears are a 7 out of 10, in 15k miles. Costco blamed our car for the tires' quick wear and determined no warranty coverage. They then asked us to buy 4 new tires since we have AWD vehicles. Costco warranty is typically great but not for tires. Stay away! You better tires and protection from anyone else. I have receipt and pictures, no help!

Took 2 month to deliver tires to store for installation. Tires are more expensive than other designated tire sellers, but installation is not. Probably technicians are underpaid and are not interested in quality. Most of my studs were damaged and 2 were broken. Costco refused any responsibility and send me to fix to car repair shops. Cost me additional $1400 to change all studs with extensive labour with front bearings replacement as they are damaged after pressed out.

Like others before me my experience at Costco Tire Center Woodmoore Town Center, near Washington DC Beltway was not a very positive experience. I think I got the tires for a good price, For that I am grateful, but I don't feel like I can really trust that the people who are installing my tires have my best interest at heart. There's very little eye contact when you try calling them. The phone rings and rings.. No answer, When you walk up to the desk no one's ever there and there isn't a bell or anything so people stand around and wait for service for a long time. I asked if they could check on this zip tie that I had to put on my car near the right front tire, and attendant said that they were not allowed to touch anything else on the car. Again, I don't think they have my best interest at heart. There are 2 other Costco's within 45 minutes of me. I'll try them but if need be I'll go to a tire center where I feel like people care about the work they do.

It can be a hit-and-miss. Generally, I am satisfied, except recently I experienced retaliation/discrimination for casually mentioning to another member their tire center didn't always balance or install tires correctly. I ended up going to another location and noticed a night and day difference in the way the employees interacted with customers and the quality of service. Recognizing that each location is individually managed but under a regional manager, I dare not write to them about incident based on the intimidation and retaliation received.

I had purchased tires from Costco in the past and, after getting a puncture in one, took it to a tire center near my work. I was fairly confident it was still under their 60-month warranty but was expecting they might not honor it and I was ok with that. They told me it fell outside of warranty and needed to be replaced. They also said one of the others was legally bald and they recommended replacing all four. I said I disagreed about the warranty but that was fine. As for the other tire, I said there was no way it was bald. They said it measured at 2/32nds which was illegal. Again, I disagreed. I didn't tell them but I am in law enforcement and am a trained investigator in many disciplines including tire forensics. Plus I carry a tire tread depth gauge on my person. But I did know the tires were about 6 years old, wearing on the outside edge a bit, and I'd be replacing them in the next 6 to 18 months. So rather than argue, I said fine and to go ahead with replacing them.

Ordered Michelin tires online Costco. 5 days after ordering I verified status, all good. Then 8 days later notified tire ordered out of stock so order was canceled. No compensation offered, no follow-up.

Bought tires from Costco and made appointment for installation. Went to pick up car and was told that I needed new tire pressure sensors and lug nuts but they were not in stock, and to make new appointment for them. Made an appointment when sensors were in stock and asked about lug nuts. I was told the tire dept. would not know if they had compatible lug nuts for my vehicle until they took wheels off. I asked if I could order and bring along lug nuts and they said yes. Went to pick up car and was told my hubcaps were in back seat because lug nuts were not compatible with them. I said I did not want to drive around with no hubcaps and was told to go buy new ones.

Purchased tires November 6. They don't tell you it takes a month to get them installed. They do tell you that other towns have appointments available. So here I am wasting an entire Saturday sitting in a different town waiting for my tires. I had an appointment, but it's now 2 hours past my appointment time and my car is sitting on a hoist with no wheels. Then you just get the almighty Costco response from the employees, which as you all know is that you are the problem, not them. In the meantime, I called the customer service to complain and was offered $50 for my troubles. Whoopdeefrickindoo. Never again.

36 months battery when bad at 33 months. Carried it back and had to pay for replacement which is contrary to the paperwork received when the battery was purchased. Why claim something has a warranty is you refuse to honor it? Go elsewhere.

Ordered tires online. Said they were in stock. Obviously in stock doesn't mean in stock the way most people interpret it. At Costco it means somewhere in their supply chain. Took three weeks to get them in. Once they arrived, I tried to book an appointment online to get them installed. Two months - no openings on their online booking calendar. Tried calling my local store. 10 calls. No one ever picked up. Drove an hour to the store. Told they could squeeze me in in 11 days. Took my tires and had them installed same day elsewhere. Worst customer experience ever. Would never buy tires from Costco again.

I've had two flats from a nail and both times I've gone to Costco to rectify it, had been terrible. Both times they told me they couldn't repair the tire even though the nail was in the tread thus avoiding using the warranty to fix. Both times they told me to buy a new tire that would take days to get there. Even though it was an inch away from the sidewall. Firestone fixed it no questions asked and it works great. I bought the tire from Costco less than a year ago. To make matters worse, they told my wife since they didn't have the original tire, she has to get this one specific tire that cost more than the original even with the paltry 41 dollar discount for a rather new tire. I'm not buying tires there ever again. Can't believe I bought two sets from them.

I have bought tires before at Costco and had a good experience. So I purchased 4 tires from Costco and made an appointment to have them installed. After driving to and from work, my low tire pressure light came on. I recalibrated it as stated in the manual and the light went off. I drove to work the next morning and again the light came on. I called Costco, was on hold for about 15 minutes, and then talked to a CSR about the issue. She said the first appointment was 8 days from now. I said I couldn't safely drive that long and needed to have them checked.

I brought my car to Costco tire center in Covington to change my tires. After picking it up I saw damages to all 4 wheels where the caps are. I pointed that out to the management and they told to file a claim with their insurance company. The claim was denied with a lame excuse. It will cost me $1000 to fix the rims. I went to wheel specialist and he told me that this damage is usually caused by the negligence of the technician using the balancing machine. STAY AWAY FROM COSTCO IF YOU DO NOT WANT YOUR CAR DAMAGE.

Called American Home Shield for an appointment to service my air conditioning system. I had to call 5 times to get any response from a live person. Three calls resulted in a disconnection after holding for over an hour. The fourth call produced a recording that said they were too busy to take calls and I needed to call back. The fifth call was successful in getting a service provider assigned, after another hour hold.

Costco delivered a Dishwasher that my sister and I purchased for our 88 ear old mom as a Mother Day gift this May, they sent out their contracted installers to install the dishwasher and it has been a Nightmare ever since. The dishwasher was installed and the water supply line leaked Afterwards destroying my mom's hardwood floors. The dishwasher was removed and till this day 9/22 it's still sitting in my mom garage. Meanwhile everyone is playing the " Blame Game". The installer claims that E Electric supply line was defective, GE claims installer stripped the connections when attaching to water line, and Costco is not stepping up to the plate and dealing with this issue.

Ordered tires Sept 1, tires shipped Sept 6 - Sept 18 and still no tires arrived at installation center. No tire tracking ability. Have cancelled 2 appointments so far because of lack of tires being received. Daughter's car sitting in the driveway undrivable for almost a month because current tires are not safe. Sincereley, really, really, really regret buying tires at Costco. Could have gone to a Kal Tire, TireCraft or other tire place and had new tires put on the same day. Completely disgusted with Costco's handling of tire purchases. And reading reviews on here, seems like the other reasons I went with Costco for tires are pointless as well - poor service for flat repairs etc. I've apologized to my daughter multiple times for suggesting we get Costco tires. Feeling sick inside. Never again!

I have been a Costco customer for around 23 yrs. I love Costco and their products. Recently I bought tires from Costco and I wanted to get wheel balancing as my car is wobbly at 60 to 70 miles speed. I went Costco, stood there in line for 20 minutes as there is only one guy at customer service... Finally got to the CS rep. It was 1pm. He told me ..as I do not have the appointment the work could take up to 3hrs...and no appointment for next 1 week . So I decided to walk around in Costco...waited for 3 hrs before I checked the status.

I have been a very loyal Costco member for almost 30 years. And all of those years, and having replaced our tires using the Costco tire center and exclusively Michelin, we have never once had a single road hazard that has been covered by the manufacturer's warranty and/or the Costco road hazard warranty. Even today, with tires with very little miles on them, Costco wouldn't cover any portion of roadside assistance from two tires being blown out from having hit cement chunks that were in the road. Thank God Costco doesn't offer health insurance or everyone would be dying.

My tires were purchased at Costco. Guaranteed flat repair. If you have a flat go elsewhere. It's worth $20 paying another tire company to fix it. I took my flat tire to Costco where I bought it. They take walk ins but it's best to have an appointment. When you have a flat tire it's not easy or convenient, making an appointment is not an option when you need your vehicle and need to be back on the road. Fooled me once saying "We take walk ins. We will get to it as soon as possible."

I bought 4 new Bridgestone tires/80,000 warranty 6 weeks ago. Monday morning, my car had a completely flat tire, sitting in my driveway. Made an appointment for Wednesday (last night) to get the tire repaired at Costco. I was there at 5:40, signed in, waited until 7:37 when I got a call from Costco saying the tire was damaged beyond repair because I drove on it while it was flat, therefore I would have to pay for a replacement tire. I never even drove on it, it was flat in my driveway. When I asked why it was flat in the first place, he said they hadn't looked. Put me on hold for about 8 minutes, then said there was a nail hole - but no nail, just a hole. So, according to them, the tire got a nail hole while sitting in my driveway and then was damaged beyond repair because I drove it around flat, while it was still in my driveway.

Purchased new tires with all of the road-hazard warranties... Twice. Both times, I got approximately 30,000 miles on 80,000 tires. Both times, Costco refused to honor the warrantied tires. Excuses included "weather checking" and other lame excuses. The tire manufacturer eventually made things right but don't depend on Costco warranty promises. They will make any excuse to get out of them and you have no recourse with Costco whatsoever.

I bought 4 tires (Michelin Defenders) here in 2021 and since then I go for regular rotations. I am a traveler for work and have to get my tires rotated every 7000 miles or once every two months. In the two years I have been going here I have had too many bad experiences, not just one, not just two, but consistent bad experiences...

Costco has changed their tire services. You now have to order your own tires and then make an appointment for installation. Installation time was 3 weeks after order time and was charged to my credit card long before installation was done . No longer provides air tire check. Can't get service for immediate needs. This will be the last time I use Costco for tires.

We have 3 vehicles, all with Bridgestone tires purchased from Costco. One of the tires on the Lexus had a screw. I wanted to drop the Lexus to the La Mesa tire center for road hazard warranty repair. Macy was going to pick me up after I finished the paperwork. The tire center employee Chip refused to take the car unless that Macy was right in front of him, even though Macy is the register owner of the car, the purchaser of the tires and a current Costco member. Eventually, I had to wait until Macy got to the tire center to start the process. Costco policy is totally ridiculous and is wasting our time. I have been regularly dropping off our cars to Lexus dealer, Toyota dealer and Mercedes dealer for warranty work or services. They NEVER give me any issue as Costco does.

I reside in Austin. I did torque check in Costco tires in the morning, and in the afternoon my daughter drove the car ON A STRAIGHT ROAD and the tire came off the rim and she lost control and skidded and hit a pole. Costco claims the tire came off because she lost control and hit a pole, not the other way around! Google says that the most probable cause for a tire to come off the rim is loose wheel lugs. What is the chance that the accident happened on the same day a few hours later as I did torque check on my wheels and my daughter's driving on a straight road caused the tire to come off!!?? Not only Costco Tire Center worker did a lousy job which could result in a damage to my child and possibly other people, they refuse to accept responsibility. I will not recommend anyone to have anything to do with Costco Tire Center.

Bought 4 new Michelin tires and had them installed on my 2020 Cadillac xt5 with only 16,900 miles. They Scratched up my expensive factory 20" premium wheels. They had the nerve to write on the inspection report that my wheels and car came in all Scratched up. They refused to accept the responsibility of the damage. Their insurance adjuster said "none of their equipment could cause the damage showed in the photos". I told the adjuster the equipment that caused the damage was a yellow steel Brace the tire installer was flipping around on his foot to wedge under the tire to tighten the lug nuts on each tire.

Purchased tires from liberty Township Costco. During installation the technician informed me they may need to snap a couple of the Allen bolts to my very expensive after market wheels for my 2019 Ram 1500. One the vehicle was as returned, THEY SNAPPED ALL of the Allen bolts and offered nothing in return. Totally inexcusable. I should have known not to buy tires in the same place I Purchase groceries.

I had my tires rotated at Costco tires in Holbrook, NY on 5/30/2023. I had purchased the tires there in 2020. Today (6/1/2023), I got a flat tire on a major highway during rush hour. When I got to a tire center (after putting on the spare tire), we noticed that all the tires were bald, cracked and missing pieces in the tire treads. The technician at Costco did not discuss any of this with me and put me in an extremely dangerous situation. Complete negligence and very scary.

I bought 4 tires at Costco in Pompano Beach, Fl. I had 2 tires I had bought less than 6 months old. I asked that they put them in the trunk. Hours later after I got home they had them. I had to pick them up. An employee was trying to steal them.

Costco advertised 72 Hatch Chile Tamales for $89.00 (USD) delivered. They were however, Black Bean Tamales instead. A standard Tamale is 5 oz. Three of these TOTAL 4.5 oz. Therefore at $1.09 each, it takes six Tamales to comprise a standard serving of 2 REGULAR TAMALES. That is $6.54 for a breakfast serving. These Tamales are super thin and not very wide. Bad value. They were purchased online from Costco. I had asked for a 50% adjustment on the price. They rejected this, outright. You can learn from this as did I. I've never done this before, even as I observe that Costco is (opinion) starting to slip in the guarantee department.

Paid $1200 set of tires. Arrived 9am. 3rd in line. Waiting 21/2 hours. Call the front desk. You’re looking at another 2 hours. What the H. Service get zero stars. Leaving a real bad taste of the service Costco tires gives me. Shame on the the person who is over the tire dept.

Bought Bridgestone tires from Costco 4.4 years ago. I went to Costco today for tire rotation. They refused because two tires were worn out unevenly. I asked about warranty and Chris said, "The tires had 60k warranty and you used up 60K. So replace the tires." I went home and checked my warranty. Costco person lied. The warranty was 75K miles and I drove only 46K miles!

I have purchased 4 sets of tires over time through Costco. My issue is with their road hazard repair. The first time they said the screw was in the sidewall and refused to repair. Their idea of a sidewall is where it is in constant contact with the pavement (not making sense). For my second visit, I found the nail in the middle of the tire. I figured they couldn't opt out of this one. I get a call saying they found another leak - you guessed it.. in the LOL "sidewall" and the tire couldn't be repaired. I took the tire home and soaped it up myself.

I bought 4 tires at Costco (address: 11800 4th St Rancho Cucamonga CA 91730) with 50,000 miles warranty, Tire model Bridgestone Potenza RE980AS+. When the tires ran about 27,300 miles, two of the 4 tires were badly worn out, the other two also can be replaced. Because of this, I had the auto dept. supervisor to check on the tires. Then the supervisor told me that because I missed 1 of the tire rotation, it caused the tires "worn irregularly" which is not covered by the warranty. This is ridiculous! It's just an excuse that the auto dept. didn't want to deal with the tire quality problem. This is very disappointing!

4 times I have taken my car in for winter tire change and was told tire would not be installed because tires had too much wear on them, went to Toyota dealership and installed with no problems. So if you buy tires from Costco first install is problem free but don't expect good service after. Will never purchase tires from Costco again (2 different store locations). Only problem I've ever had with Costco.

There was one real issue, I had a broken stud. Instead of saying, we'll not mount tires if the vehicle has a broken stud. The technician made up a bunch of nonsense to justify refusing service. The proper way to handle this is, 1) have a policy that states the company will not put wheels on hubs with a broken stud. This should be stated clearly when scheduling the appointment, not randomly by a technician. 2) Hand the owner the policy so they have it in writing. Instead the Technician fabricated issues to make it seem like he was justified in not performing the service. Also, he listed the device as AWD which it is not. Surely, if he had it on the lift, he could tell it was RWD only.

Beware: CostCo in Henrico Virginia installed tires on my vehicle that resulted in gouges and scratches on all my factory aluminum wheels. After reporting this to the service manager he declared that he knew what had caused it in their process and asked me to complete a claim for a remedy. Today the claims department has declared that nothing they do could create the damage in spite of the service manager admitting wronging when reported. I am left to repair the rims myself. I patiently waited over a month for the claim to be filed and processed for this shameful declaration by CostCo to a long time customer.

Hi just bought new tire a month ago and went to same Costco (Heartland Center. Mississauga) for flat tire repair. The tire dept person not cooperative both days during drop off and pick up they ask us come back again next day which is a heavy snow day to pick up tire, It doesn't look like they know how to even talk to customer. I regret even long time being Costco member I bought the tires from Costco, I don't recommend anyone to go to Costco at least at this location for tires.

I went for appointment at Costco wholesale Tire center to rotate tires at service location: Lawrence 605 TRKE. Technicians hardly look at tires and told me that logs were swollen, and I need a mechanic to unscrew them. The question arise -who are they then? I said it can easily be done if they would use in simple wrench when its taught instead of electrical. They refuse it saying that I would need to put new logs after they unscrew it. I said that I have a new logs present. Then they said they can not do it because of healthy issues. They keep the car there for 3 hours, and did nothing to help me and do their job. I went to repair shop near my home then. the guy who work there had done the job with occasional use simple wrench and hammer for an half an hour. So for those who is reading that be aware that guys who work there just there for themself not to help customers. And they are definitely not mechanics.

Some other reviewers had the same problem. I went there on 11/18/22 due to a leak in one of the tires on my 2010 Honda Accord EXL. The is an urgent situation and need immediately attention of the tire because it is not safe to drive in that condition of the tire. To my surprise I was told by the customer service person at the counter of the tire center that I have to make an appointment to fix the tire and that the appointment will be 10 days later. Other tire places will take care of this tire for the customer right away (may be waiting 2 hrs but not 10 days!). I will surely go the other places for my next tire purchases!

My car is a front wheel drive. For right front tire, the inside tire tread is 5mm, the outside tire tread is 6mm. For the left front tire, the inside tire tread is 6mm, the outside tire tread is 4mm. Costco claims that the left front tire wear is irregular and refuses to provide services. I need to buy new tires to obtain service by Costco. I protested that a difference of 1mm is not enough difference to refuse service. But Costco adamantly refuses and insists that I buy new tires to obtain service. How many people are refused tire service by Costco and indirectly forced to buy new tires to obtain service? This is a scam and Costco should be sued via class action lawsuit.

Tigard Oregon Costco. So here I am thinking I am saving money on 4 tires only to realized I have a dent on my car. This store claims they note all dents/scratches however, when I finally received my invoice after requesting it because they did not give it to me after the tires where put on the note on the dent is at the bottom. Most people/business do a check from the start not at the end since I happen to believe they are covering themselves. I asked to view the video while the tires were applied. It took three different phone calls with two different tire managers. The first manager did not know the policies the second one did. Finally I was able to view the video, of course they could have spliced it since they maybe unethical company to work with, secondly it was very long I could not wait for that time frame.

Went there for rotation of tires today and the 1st thing is that the team member told me is to put a number on my own car therefore I had to walk to the parking lot and place a number on top of my car. They quoted me a charge of $240 just to replace 4 tire sensors which I thought was unreasonable. Therefore I decided not to go with the sensor since the tires are performing optimally. Next they did not bring my car around when I when it came time t for check out; however prior to this I saw them bring out other people's car when they finish with the service. I wonder why this was. I've been a Costco member for many years and this was the 1st time I felt like I was treated so terribly and not sure if I will return.

I was charged 10% of a $250 tire. My cost $107. I thought 10% of $250 is $25. Very Poor Policy, buy tires elsewhere! I was sold on their warranty at the point of sale but the company does not want to fulfill their warranty.

Second set of Michelin Tires I've purchased from Costco. Each time they wore out before the warranty and each time Costco tries to weasel their way out of the warranty. This time, one tire supposedly cracked in the middle with 16,000 miles left on the warranty. My tires along with my oil are changed regularly at Precision tire here in Spokane. That's 16,0000 miles left on my warranty and Costco refuses to repair or replace the tire because I have a four-wheel drive. No way I will ever buy four tires from these clowns again. On another occasion they tried to tell me my lugs were swollen, so I paid to have the lugs replaced. Never heard of swollen lugs from any other tire shop in my whole 50 years. Go to a tire shop that backs up their products and the warranty.

Almost crashed after poor installation and loose bolts, broken stud and lost nut. Never admitted mistake. Rude manager with mentality behavioral and maybe other issues. Don’t trust your car done by kids or girls working at Costco tires. I won’t do it again.

I visited Costco New Rochelle last week. Had a screw in my tire. Mr Dante **, said it can't be repaired. Ok. I have a full tire in my trunk. I told him: "Switch the rim because the spare one doesn't have TPMS Valve." He said, "Yes it has." I tipped him and I left. Next day the TPMS light is on. They charged to switch the rim and throw the spare tire in the trunk. Think if I didn't tip him... Amazing people.

Purchased 7 Michelin tires - $722, paid with a Mastercard debit. Ties were not in stock - had to be ordered. I rec’d a msg that tires were in and was requested to call for appt. Called 16 times over 2 days - no answer. Finally called management and they got someone to pick up the phone. Drove 15 miles to have new tires mounted at THEIR convenience. Waited 45 minutes and rec’d a call telling me one of the lug nuts was “rounded off” and they couldn’t remove it. They told me to go across the street to Les Schwab and they could take it off. I told them I wanted a refund - they said they couldn’t return the funds to my Mastercard. Funny - they had no trouble TAKING the funds to begin with. Finally refunded me cash. I went to Les Schwab, got comparable tires for $150 less, with a better warranty. They have ACTUAL techs who were able to do the job!!

Costco, Union NJ Warehouse. On 4/16 I ordered a set of 4 Michelin Tires for my Cadillac SRX and on 4/20 I ordered a set of 4 tires for my Chevy Express Passenger Van. On 4/21 I received an email that my tires for the van were in. I proceeded to call and make an appointment for 5PM on the that day, the 21st to install the tires on the Chevy Van. My son and his 8 month pregnant girlfriend met me there since they drive the van.

I could not be more upset with Costco. I parked my car on the tire center designated parking spot. Went to the tire center and dropped off my key. About one hour later I return to pick up my car. Only to find it parked not at a tire center assigned parking spot but parked in a high traffic random spot and with a dent in my car. I filed a claim, but Costco will not take responsibility for a damage that occurred while my car was under their custody and care, because they claim they are not responsible once the car leaves the workshop. I did not have the keys to my car or control of it when the damage happened, and they refuse to take responsibility. Costco needs to take responsibility and pay for the damage that happened to my car while it was under their care. The incident happened on March 22, 2022, at the Reno Location.

We swapped RAV 4 winter tires to summer tires this Tuesday (3/15/2022) at Costco warehouse which located at 35 John Birchall Rd, Richmond Hill, ON. On Friday (3/18/2022) the car is making noisy sound during driving. Found out 5 lug nuts installed on front left wheel are loosing and can be taken out by hand. The wheel is almost fall out. At that time there were 2 kids on the car. If driving on highway, the tire will fall off. One lady and 2 kids will have big trouble. Towed car back to Costco. Costco only refund the installation fee and pay tow fee. This time Costco is almost killing their customer. Very bad experience with Costco this time.

- Software issues: I purchased my tires and the software let me schedule it a week after that for my appt, I show up and they don’t have my tires. It didn’t alert me that my tires had not arrived. Better yet, the software should not allow you to schedule times before the tires arrive. It’s a bad system.

I don't remember how many sets of tires I bought from Costco. In the beginning, the services were excellent, and suddenly go south. I remember when I had flat tires, I just need to drop by the Costco tire department and they would repair the tires immediately and put fixed tires back to its place. It should be this way for an emergency since you can only use spare tire in a short time. Now if you have a flat tire to be repaired, you can drop the tire there and they don't fix it right away. You pick it up the fixed tire later, then you have two choices:

Unbelievably slow. Ordered tires for my truck on 11/19. Arrived at Manassas, VA store 11/26. Going through their awful website I cannot get an appointment to have them installed until 12/8. Every other tire shop in my area has them in stock and can do them same-day. Good thing I don't need these in a hurry and the price/discount was good. Hopefully they won't return them before my scheduled install date!

Costco beat everybody’s price on my 4 tires for my truck. They even give me a $150 rebate. Truck tires can be very expensive, so you must shop around for the best price, remember it’s your money, use it wisely.

They have a good selection and the sales reps are knowledgeable and friendly. They gave me information on each style tire that I am interested in. They have a excellent return policy if I am not happy with my selection. They also have a maintenance and service department if I have any problems.

Competitive pricing. Comprehensive free service and warranty (Tire repair, rotation...etc.) Almost a non brainer for people who has Costco membership. Only complaint is they do not offer alignment service.

After making an appointment to install new tires that I bought somewhere else, since they didn’t have them available, I was told when I got there that they don’t install tires bought somewhere else. Not a mention of this on their website or appointment site. Wasted my time going there. Got them installed at Tire Kingdom without any issues. If you cannot do it, state it on your website.

I was so frustrated during my last visit to Costco tire center and decided never visit them again. Long story short: Tire center personnel have refused to install the new tires on a front of my front-wheel drive vehicle per my request. They explained to me that Costco policy requires new tires installation on rear only for driving safety reasons after multiple customers' complains on accidents while new tires were on a front. Costco concluded that new tires are safer on rear. Those statements was a simple lie.

This is the first and last time I'll ever buy tires at Costco... I know why it's important to take to a local tire shop whom inspects breaks and other issues. I had just had my truck tires rotated not even a month ago... I live in hill country and use my truck for work and sometimes have loads... at the arrival to work I hear the infamous grinding coming from my front tires... my brake pads were shot and grinding into my rotors.... all it takes is 2 seconds to look at the disk brake pads when a tire is off.. Something every other tire shop I've been to does and lets you know the condition... given they also do brakes but when they warn me they are low I do them myself...

Bought tires online from Costco website 9/15/21. Got an immediate email asking me to schedule my appt. Scheduled 9/26/21 10am. I show up and was told by Justin that they don't have my tires. He asked if I received confirmation of them shipping? I said, "They aren't being shipped to me, they were being shipped here for you to install." I asked, "What do you have here that can fit on my 4 Runner." He said nothing except these Bridgestone Alenza Plus and they are $300 more than the Michelins I bought. I said what???.

I have always purchased my tires at Costco and frankly have advised others that this was the place to go. Then I found the hard facts why they are not the place to purchase tires.... I purchase Michelin tires for my Honda Odyssey, one tire went out when my son was driving after around 10,000 miles. He happened to be close to the Costco where we purchased the tires so he took it in. Upon looking at the blown tire they mentioned that they do not stock and will not order tires for the Honda Odyssey anymore and if you want to use the warranty of the tires then you have to go to a Costco approximately 40 miles away as they have a few in stock.

Went in to get a tire to replace one losing air. Wanted old one inspected for possible defect (relatively new tire). Rather than having an oddly new tire and 3 older looking ones, I opted to buy 4 new tires for $800. They called me while I was shopping inside the warehouse to tell me the tire had been deliberately punctured, so not a manufacturer defect. Tire service gets done and I get called that vehicle is ready. After paying I get in the car to find out it had been violated. First, the radio channel was changed and is blaring some insane music, the seat back is reclined backward, the heater is on high, and the console computer that syncs personal phone and has map functions had been tampered with- essentially this person was more concerned about prying into my personal affairs rather than do a tire change.

Bought 4 new tires at Costco online and shipped to local Costco for installation. Everything went well but the next day the the low air warning light came on. Stopped and checked all 4 tires were good. Brought back to Costco and were told that 2 of the TPMS are bad - he mentioned that because of the aging. How come I have never replaced them in the past but only two but not all four. Was installation issue? I wished that I could ask for the bad one for evidence.

We've bought tires here more than once because the prices were good. They offer free lifetime rotation but when we tried to use it they made an excuse about them being unable to because of uneven wear. That's precisely why you rotate them. They also have this weird policy about putting the best tread on the back axle, even on FWD cars. Their reasoning was the back end is lighter and needs the better tread. What??? I guess that cuts down on the free rotations. In the future I will make more of an effort to go to a real tire shop.

On 6/29/21 I went to Costco Tire Center in Grafton, WI to have my tire plugged due to a nail that was in it. When I purchased my tires from them I paid extra each tire to have this service. I had an appointment at 6:30 pm with the tire center to have the tire plugged. The nail was NOT on the side wall. It took Costco until 8:00 pm to tell me they would not plug the tire. They no longer provide this service. So it took them 1 1/2 hours to tell me they would not plug the tire. He also would not sell me 1 new tire. He told me I needed to purchase 4 new tires at a cost of $1000.00. I then took the tire to a local garage and he told me in 5 seconds that he will plug my tire. The Costco Tire Center only sells new tires they no longer service tires you purchased from them. I will never purchase tires from Costco again.

I bought Bridgestone tire from Pearland Costco almost a months ago with 80,000 miles warranty. After few hundreds miles, tire got flat on freeway. When I went back to fix tire, they took 3 hours to replace with spare tire and asked me to go to Houston Richmond location to get the right tire. Sitting over another 3 hours on the next day at Richmond location, a guy came and said, "We can’t give you brand new tire unless you pay additional $30 for the labor fixing charge." If you want to learn more patience, feel free to go and buy tires from COSTCO. Surely it would be a long lasting experience for you!

I purchased 2 tires a little over a year ago at the East Hanover, NJ Costco. The tires are Bridgestone 225/50r17 94W which were placed in the rear and have very little mileage on them since I have been working from home. I purchased 2 new Bridgestone tires for the front a couple of days ago from the East Hanover, NJ Costco. After waiting for installation I was told they will not install them because even though they are the same brand and size and model they will not install them because the old ones have a speed rating of W and the new ones have a speed rating of V. They told me they no longer sell the W speed rated tires so I would have to buy 4 new tires. I get no credit for the old ones so I am supposed to flush $400.

Today I have a different experience. I purchased 4 winter tyres of Michelin from Costco for my Audi Q5. Also I paid online for their tyre replacement. When I went for the replacement as per my appointment, the mechanic said I can't find a special key in your car which is required for replacement. I went to the dealer as my car is new and they should provide me the key. The dealer shown me the key along with the toolbox inside the car. I came again at the Costco Etobicoke Tyre Center. I asked how come your mechanic could not find the key? It is there in the car inside toolbox.

I had 4 replacement TPMS sensors I wanted installed while they were installing the 4 new tires. When I arrived for my appointment, I was told they would not install products not purchased from Costco. This is a short sighted policy and poor customer service.

I visited 3 times Costco Tires Centre Oshawa. Every time team over there different excuses not install tires. Once found defect in tires, showed me the tires that was not mine. 2nd time the treads on tire not enough, 3rd time whenever I got new tires from where somewhere else they said, "We don't install other stores new tires," provided that no option was given at 2nd time to purchase new tires from Costco. Waste of time booked the appointments every time.

I went to the Costco on 1 Yorktech Dr, Markham. I paid for new tires and for them to change. The next day the TPMS warning light on, then I sent the car to the store and they asked me to book another appointment. They checked the sensors and told me only one needed to be changed, so I bought four sensors and gave one to them to get that done, and then they give me the paper notice mentioned to better get all the other three sensors done. After I got my car back and noticed the TPMS valve caps not there. They said when they throw out the TPMS caps and could not find them. I came back to the Lexus dealer and asked them and they said there might be cost 40 dollars to buy four caps. A similar story happened to my friend last year at the same Costco store!!! Please be careful if you are getting your tires, TPMS installed here or any work is done. Better find some reputable tire store to do the tire installation!!!

I booked winter tire change at new Costco at Buffalo Run, Calgary. We arrived at 6:30 pm for an appointment at 6:45 pm. After all paperwork was done I asked about the wait time and was told 1.5-2 hours. Then I asked if it is ok to take the car to fill in the gasoline while waiting and my car key was literally thrown at me by service desk person :(. We were also told that the cell phone reception is not the greatest in the store. So went to check out how the things are going after 1 hour and were yelled at because we were not supposed to come before 2 hours as they are busy.

The customer service is insanity and Stockholders must know how incompetent and inefficient the tire department is!!!! The phone call is the beginning of insane infomercial of junk & zero related to the person calling!! #1 - #2 Costco managers are aware of the tire appointment online insanity crap. Always saying booked but when you drive there the bay has maybe 2 cars or 1. This is hurting Stock shares and future customers!!! I will take my business elsewhere but will cost costco BIG $$$ for abusing me after I'm locked into membership!!! Literally it will cost $20k plus in returning damaged goods, defective crap to hurt their bottom line. Remember, you screw w/ customers, they/I screw you back.

Attention guys of Tire Center at Boston Heights, Ohio, focus on your job and make customers' appointment CORRECT!!! My husband ordered 4 tires online for my car about a week ago and then this morning he received an email told him that the tires had delivered to the store. So he called the tire center to make an appointment for tire changing. I heard him speak to a tire center guy through his cell phone about his name, car made, and appointment time [THIS AFTERNOON 4 PM] TWICE to ensure that we got the correct information. However, the guy at the tire center told us they do not have our appointment on schedule today when we arrived at the store. We drove 40 minutes to get there and now we need to make a new appointment and then wait for another meaningless 3 hours to get tire changed. Seriously guys at tire center, think about the reason why your rating is only 1 star out of 5???? Think about it????

We went to Buffalo Run Costco on Sept 30th. We talked to tire staff in person about booking an appt to get tires mounted, we were told by the staff member “you have to book online” and he points to a sign on the window, here is where the fun begins... I tried to book online, no matter what time you picked, it comes up with an error message and you have to start over again. When you try calling the tire center, with the number posted on the website, it doesn’t work it is not connected. When you call the store, the tire line won’t connect, when you get administrative staff to connect you, the phone. It rings but no one will answer. So if you are looking to be frustrated, try to get winter tires installed from Costco. Otherwise, do what we are going to do and go elsewhere. Just trying to spend money!!!!

Costco has become the same as the other rip off retailers; refuse to warranty the MANUFACTURER warranty! Refused to cover their OWN work in installing faulty valve stems, tires leaked, said they'd replace under warranty of service agreement, THEN refused to saying that we actually needed news tires: THEN they refused to acknowledge we were in 100% compliance with the rotation schedule for warranty application of the NEW tires THEY said we needed to BUY!?! 5 HOURS wasted to get tires rotated and valve stems replaced in TWO TRIPS to this rip off scam hole in Middleton, Wisconsin. MICHELIN: you are being ripped off by using them as a Distributor, I don't even need to see the delivery numbers!

I purchased top of the line Michelin tires in late 2019 for my work vehicle. The tires started leaking in January. First they said that’s normal because it’s cold out, then because it’s too hot, next visit because I drove the car too much, next - you got it - too little. So after 4 attempts to make an appointment - I got one- I let them know all tires leak, light came on 5 minutes after I left. They now say nothing wrong with the tires AFTER replacing the valves (leaking since January). Costco headquarters same sort of run around.

I have been a Costco customer for a long time and I thoroughly enjoy shopping there. Unfortunately, last few times when I took my cars for rotate and balance, they came back stating they cannot rotate since front tires have a mechanical issues. I told them that last time also they told me the same for the two tires and I had to beg and plead to them to honor the warranty since they were saying that I did not did all my rotate and balance on a regular basis at Costco. I showed them paperwork from other places where I did the oil change and they did complementary tire rotation. Finally, they agreed to give me partial credit for warranty.

Went to South Jordan UT Costco with a leak. After over an hour with an appointment, they had it ready. About a month later, the same tire again was low. New appointment, over an hour, still not fixed.

I have had my tires rotated twice, and twice they have broken lugs off the wheels. Replacement of these lugs costs in the neighborhood of $100! It's cheaper to buy your tires elsewhere, even if you have to pay $25 for the rotation!

I went to Costco to buy and install winter tires for our new car. When we received the car back there were scrapes and dings on each of the rims and when they put the tires in the back seat they knocked off a part of the center console of the car. I returned to the shop to let them know. The people at the store were very nice about it. Six months late and I finally get a response from their insurance agency saying they would not be resolving the damages in any way. I liked going to Costco, but as expensive as tires are, cars are a bigger investment. The savings from the discount rate for the tires I ain't worth the time and money of dealing with their insurance agency if something happens. If purchasing tires from Costco, have a reputable shop install the tires.

I have been changing tires for Costco tire center for more than 10 years and more than 5 vehicles. I just found out that they always use 'mechanical' reasons to refuse to give you the tire warranty to prorate your tire or refuse to use the hazer warranty. At first, I always believed in them and replaced tires with full cost although I did have a little doubt. But today, I got the similar problem again. One of the tire is almost worn out within the tire warranty and other 3 are ok. They told me they can not rotate the tire and they don’t want to use the warranty to fix the tire problem and said it is because the ‘mechanical’ problem again! I feel that the warranty Costco tire provided looks false to me!

I went to the Costco on East Stockton Blvd, Sacramento, CA 95823. I paid for new tires and for them to change the TPMS. They checked the sensors and told me only one needed to be changed so I got that done and paid for it. I got my car back and noticed the TPMS light was still there. They said when they backed the car out the TPMS light was gone. I came back to Costco and asked them and they said there might be another sensor or some malfunction. They never fixed it and I paid them for nothing. The picture of the guy is below, his name is Alec **. Please be careful if you are getting your TPMS installed here or any work done.

Bought 4 new tires for my 2010 Camaro. Initial order was wrong on the rear two, so had to go back; carelessness on their part. Several months layer, driver's side front tire developed a slow leak. Went back for repairs, and was told tech found nothing wrong. Leak continued. Had to go to a real service station to get the issue rectified, which was done promptly and successfully. Based upon my experience, would not recommend Costco for tires -- sorry!

Costco West Des Moines simply uses their appointment system to get you come to their shop, and they have no intention to honor the appt. I made an appt for 2pm, but they drove my car into the garage only at 3:20. In the meantime a walk-in customer who signed in at the time as me picked up his car already. So you are better off just walking in without bothering to make an appt.

Service technician stated the TPMS sensor was damaged during installation and the tire suddenly went flat while driving 14 hrs later. Tire was fine during start of drive (4 miles) and then suddenly went flat. It had the appearance that the sidewall bead was never set properly during installation. Interesting that is went flat in 30 seconds. After they re-mounted the same tire, I was given the write up about the sensor. If I were the technician, I would have at least wiped down the brand new tire that went flat. There are ways to build on a bad customer experience as this, and they failed miserably!

Date: 12/16/19 Invoice: **, Time In: 7:05 AM. Time Out: 8:08. Membership #: ** 2018 Infiniti QX60 BASE. Hi, Costco Tire Centre at 3180 LAIRD DR. L5L 6A5, Mississauga- Invoice # **. Today I bring my SUV for OIL change. The appointment given for today 7 AM. I was second at the Costco but the gentleman (Mr. **) took me as 3rd customer which causes delay and I reach my office very late because 2 customer came for her SUV tire change and the first one was also same which cause delay in SERVICE.

We came in to Costco Tire (Vancouver, WA) as our tire needed to be repaired. I had an appointment yet I had to wait 1.5 hours to get in. After waiting all this time it turned out they could not repair the tire and I would have to make another appointment to get a new tire. Why did it take 1.5 hours to tell me this? A week later my new tire was flat. I went back and they said it was a different tire that was flat. That I don't believe but I waited an hour for them to fix it. The customer service was cold and rude.

Beware Costco tire owners. When you have your tire rotation and balance, it is a good to mark your tires to make sure they really rotate the tires. They lied to me when they say they rotate my tires...

I bought my Michelin winter tires recently. I got a flat tire yesterday. I asked for an appointment with Costco. They replaced it with a brand new one, because, they couldn't repair it. I think that this is the best place to buy tires. Because, they provide very good warranty for flat tires. There are constructions everywhere and there are high risks for having flat tires. So, I strongly recommend Costco tires.

I just replaced to all 4 sides of the tires from Costco yesterday. Today, I just checked my new 2018 BMW - X4 M4 Wheels are ruined. All scratched and carved. I am pretty upset and bringing my car back to Costco tomorrow to solve this. Never trust Costco Tire Service ever...

Be careful what you order online. I bought some tires with a shop card and got the wrong tires. So I called the next day to cancel the order we that was last Wednesday. Well they cannot put money back on your shop card. They will mail it to whatever address they have on your file and if they don't have your address they will just send it to whatever address they want to send it to. As of today I still don't have a shop card or the money back. The people at costco they will just tell you what you want to hear just to get you off the phone. They have sent me to the warehouse 3 times just to tell me they can't help me. I have already accepted that I have lost $934 and it is sad that no one can help me at that company. This has taught me to never ever go to the online store. Just go there and things should be better. I hope this will help people about being careful on online orders. Be 100% on the item before you click the buy button.

Costco Tires - 415 West Hunt club. We left our car with Costco to have our all-season tires removed and our newly purchased winter tires put on. When I received a phone call from Costco to inform me that my car was ready to be picked up, the manager told me that they had made a mistake and accidentally gave away one of our all-season tires to a random customer. We went into Costco with 4 all-season tires, and left with 3. I understand that it is the busy season and that accidents do happen – what I cannot accept is the lack of empathy from your management staff. No attempts at rectifying the situation has been made. Extremely disappointed customer - will not be returning to Costco for any vehicle services.

We have been loyal Costco members for many years and ALWAYS bought our tires there. Today I ran over something and ruined one of the tires. I assumed it would be covered under their road hazard warranty. The Costco representative advised me that the warranty had expired but that they would cover it anyway, but since they don't sell that particular tire any longer they would have to use a different tire and suggested I buy an additional new tire. Bottom line Is that it is going to cost roughly $300. I am not happy. My local Chevrolet dealer had the right tire in stock and would have sold it to me for $125, including installation. I took the car to Costco because I assumed that if they sold it to me originally they would have the same tire. It would be covered under their Road Hazard Warranty. The tires have less than 15,000 miles on them. I will think twice before buying my tires at Costco the next time I need them.

We had an appointment for 11:45 for simple tire rotation, balance, etc. After waiting 2 hours the car was finally serviced. My husband saw multiple people that were purchasing tires, etc. being assisted while he waited ---- and waited ---- and waited. If Costco is going to take walk in purchases over those with an appointment they should at least inform the customer of this policy. We bought tires from Costco instead of America's Tire because they had the same warranty, road hazard replacement & free tire rotation & balance. But we have NEVER sat at America's Tire this long. The price difference was not enough to warrant having this type of terrible customer service for the duration of the tire. There was a gentleman that was also waiting, he left approximately 5 minutes ahead of us & he had an 11:00 am appointment. So this was not isolated to us.

On 10/28/2019, my husband brought my Mini Cooper Paceman in for a "simple tire rotation" at 9:21 a.m. I picked it up later that afternoon at 3:59 p.m. While waiting in line, the attendant asked if anyone was just picking up and I said yes, he handed me the invoice. I drove the car home and my husband noticed there was a "lug nut" in the cupholder. He asked me if they mentioned anything about this lug nut and I told him not a word. It turned out that they apparently tried to remove the lug nut and said it came out rough (whatever that means?) and they couldn't get it back in.

I purchased 4 winter tires and 4 steel rims for my Toyota highlander online from Costco.ca. The tires were delivered to the Costco location at 100 BISCAYNE CRES in BRAMPTON, ON on October 25 and the rims to my address. The first available installation appointment was on November 11, 2019 which happened to be the first snowstorm in South Western Ontario. I went for the appointment and after 45 min. of waiting I was informed that Costco can't install the new tires on the new steel rims since I don't have the right nuts and the original nuts are for alloy rims and for safety issue can't be used for steel rims. The worst part that Costco do not carry these nuts, wow what kind of tire service is that, I offered to go and get them then requested nuts from a nearby Canadian tire. They said, "We can't do it today and you need to reschedule".

I purchased five Michelin tires for my Toyota Land Cruiser in the spring of 2019. In October, I had a tire going flat (down to 15 lbs) so I put the spare on and went by Costco to get it fixed. They told me I needed an appointment to get the tire fixed. That surprised me, but I made an appointment for a few days later. I arrived a few minutes early for my appointment and it took over forty five minutes for the technician to get to my tire and another hour plus working on it. The technician came in and told me he could not find anything wrong with the tire. I requested they put it back in the spare location under the vehicle. Now, I had been there over two hours and did not get the tire repaired. Since my tire monitor is indicating the tire is loosing air again I will go elsewhere to find out what is going on. I have never had to make an appointment to get a tire fixed and will not buy tires from Costco again.

I wasn't sure if I was at Costco anymore. I arrived at 12:40 for a 1 p.m. tire appointment. They told me an hour and a half from my appointment time. I did my shopping and ate a snack. Didn't receive a call at 2:30 so I waited till 3 and went to tire center. They said my car had not been started and they were loading the car now. Mac the tire guys said there was a problem with some equipment. I should have just refunded my money right then, but I made this appointment week and half in advance. Plus needed new tires and couldn't wait another 2 weeks. Suffice it to say I didn't get out of there till after 4:30. I am soooo fuming mad.

I recently went on-line to setup a tire rotation at the Costco Bozeman location, only to find out that the first available date for an appointment was the last week in November 2019 (over 4 weeks away). Since I drive over 2,000 miles a month, I figured I would have to do a drop-in appointment and of course I knew I would probably have to wait a couple hours. I went into the store, shortly have 10 AM to see if I could get a drop-in appointment, only to find out that they didn't have any available and if I wanted to do drop-in I would have to arrive between 6-7 AM and stand in line, because that was when the drop-in lines had been starting.

This is re Costco Tire Center, St. Louis Park, MN. October 1st 2019 ordered 4 Michelin tires, which were supposed to arrive in 3-5 business days. We were told we would be called when they were in. Did not receive call. After 2 weeks, tried calling them, multiple times. They never answer their phone, & SOMETIMES there is an opportunity to leave a message, which we did...several times. No call back. Finally called & asked for “admin” in Costco’s phone tree. That person said they would make sure Tire Dept. would call back, which the next day, they did. Said tires not in. Literally 5 minutes later someone else called back asking us to make appt for installation. This Tire Center is horribly managed. Not worth the savings!!!! Now have issue with 1 of the tires, & they don’t return calls, so we’ll just go there & WAIT. Absolutely infuriating.

I've always had tires done at Costco. No one else has ever taken them on/off. I Same Costco. Columbia SC. Had tires replaced 11/2018. Came back Spring of this year to have them rotated. They asked who worked on the car last because there was a broken stud on a front wheel. Told them it had to have been them. Took it in a few weeks ago because it wasn't riding well and asked them to balance tires. I gave them a "heads up" that one stud would be broken but couldn't remember which front tire.

Costco tire complaint. I went to Costco to have them put a set of winter tires on my car that I purchased at the same Costco the previous year. I had to park way back in the parking lot because the place was so busy. When they had an open bay for the installation, they asked for my keys. I told them I was parked at the far end of the lot and that I would pull my car up to the bay door and then they could drive it in.

We were having our tires rotated and the mechanic noticed that a front tire was separating which may have been causing another tire to be wearing abnormally. We took it to the Spokane CostCo, well within the warranty limit, and were told that our car was the problem not the tire. Do not buy from these guys. We had a 65,000 mi warranty and were about 2 yrs into the tires. They let my wife drive out of the lot with dangerous tires because we could not afford to pay $450 for replacement tires. I feel like suing these guys.

Invoice No: **. Last week I ordered factory replacement tires to be installed on the front of our Lexus LS 570 because the front tires had excessive wear on the outer edges of both front tires that my wife drives. There are several reasons the tire edges wear out prematurely. Tire alignment out of specification, excessive power when making maximum turns, 4 wheel drive mechanisms, and/or turning the wheel while parked before moving forward or backward all cause outer tire wear. The rear tires were in very serviceable condition with an average of 7/32 of tread remaining.

I have bought many sets of Michelins for various cars. I went to Costco and did my research prior to arriving so I knew what tires were options for my car. When I arrived I asked Jean straight off what were my options. Took him 5 min to just answer the question and he came back and said what I had on which weren’t wearing well, Michelin premier a/s was it. I showed him the paperwork and then he said we can also do this tire Michelin Primacy MXM4. Then he went on to tell me I had to get 4, which I replied 2 were only needed. Females beware ...don’t deal with Jean.

I bought 4 tires from Costco on Aug 31, 2019. On Sep 18, 2019 one of the tire blew out in freeway, when I went to Costco they didn’t replace it but just fixed it. Not happy all. My Brakes now are not function well!!! NOT Happy all. NOT BUY FROM them.

I have tried calling the tire department to reschedule an appointment and absolutely no one will answer the phone. This is always, even five years ago when I bought the tires. Even then they sent me a notice that the tires I ordered were in but when I got there I ended up standing around for an hour and a half while they tried to find them and after all that, they were not there. I cannot understand why they even bother to have a phone in that department when it is always ignored when it rings.

I purchased 4 brand new Michelin tires from Costco December 2016 with a 65k mileage warranty. They informed me as long as I did the tire rotations and balancing the warranty would apply. During routine oil changes my tires were rotated and balanced. At my oil change in Dec 2018 I was told the tires were worn out and needed replacement. I took it to Costco. They said they needed proof of 3 tire rotations since it was about 21k miles so I gave them the 5 I had. They replaced 2 tires and I had to pay 1/2 the cost on the new tires. I went back in April 2019 and they replaced one more tire and I had to pay 1/2 the cost. They told me the 4th tire didn't need replacement. I went back September 2019 for rotation and balancing and the 4th tire needed replacement and they would not cover it under the warranty. They said my car was too old and the tire wore out because of mechanical issues.

Took car for tire rotation in due time and technician said because I have 2 new tires and 2 half way their wear they can’t rotate tires and will leave the new ones on the back. Given the fact that a front wheel drive car have 70% front braking power, the best tires should be in the front. It’s a disgrace paying such high prices for a service they won’t provide. It’s my way to call it “greed” and pushing customers to keep buying tires when not needed... Be aware.

I purchased 4 tires and had them installed at COSTCO in Pembroke Pines store. My vehicle shook at highway speed so I went back for rebalance. They still did not get it fixed. After spending close to $1000 for Michelin it’s sad that these installers are not proficient to do a good job. I would suggest try to avoid installing tires at the Pembroke Pines store.

The fat guy named Anthony would intentionally mislead you, ex. if you called, he will tell you there are 28 tires available for your car. When you come in, he has nothing. He will tell you to come in next time. Next time you come in he still has nothing because he said you did not order it. If you order it and come in the next day, he still has nothing because he did not tell you tires will take 2 days for delivery.

I bought my tire 2017. It’s worn so badly it is supposedly under warranty. But today they try everything not to accept this responsibility. They said it is about my car. They see a damage on my car and said this might be a reason. When I told them it happen 23 April 2019 (1 week age) then they change the story and said that SHOCKS, STRUTS might be a reason. They said I should see a mechanic. Once they said the other tire quality not good that is going to make tire get old early. But I bought that tire from Costco too. After that story change. OK. I understand lately the tire quality of Costco not good. But instead of accepting this making weird excuses didn’t match to Costco name. It wasn’t like this before. Finally they accept to give a new tire with little discount. But the tire I bought was $179. New one $118. Imagine the quality. I’m really upset.

Cumming GA Costco... Buyers beware, I went to Costco with a nail in my tire. The clerk at the tire desk after one hour of waiting, told me that due to the unwritten Costco policy nowhere on the invoice, he was unable to repair my tire. He also stated that due to the 6/32 thread one tire will not work. My only recourse was to purchase four tires at $940 dollars. So without spending another 10 minutes typing about my experience, please save yourself some money. If I can save one person close to a 1000.00 dollars, I did my job.

We purchased tires in Edmonton AB Canada and were told we could have the tires rotated in Las Vegas, NV as we were leaving for the winter. We went to the Costco in Henderson and they refused to rotate our tires until they had a minimum of 5000 miles. The Costco in Edmonton advised us to rotate the 2 new tires to the back as soon as we got there so the wear would even out with the 2 older tires. I explained every way I could and they still refused. I called the manager in Edmonton and he tried to talk to the manager in Henderson. Nope... Nothing.

My car showed low-pressure symbol and went to rotation for the car after 5000 miles yesterday. The mechanical service guy just want me to replace 4 sensors. He told me that, "Your car is 8 years old and should replace the sensors with $250.81." Costco finished the service and still show low pressure symbol yesterday. Today I went to tire center again and the service guy just let me know that low pressure and pump air to 32 PSI. Then I understand Costco tire guy just want to sell 4 sensors. My car just need more air. So everyone should be careful the trick.

I just purchased new Michelin LTX Defender and my vehicle now shakes at hwy speeds. Tires were rebalanced by costco. Car still vibration. The manager has not called me back. The store Alleges they do not do run force balance to find the defective tire... poor for a huge tire retailer with a looong wait for tire Dept assistance.

I WILL NEVER ever buy tires from Costco again. I have waited hours, weeks to get in to have tires rotated. I often wonder how many mechanics they have in relation to the number of tires sold. I can bet you not enough. Maybe they want people to get disgusted, walk away and then deny warranty claim for not rotating the tires as required. What a scam.

I walked in today at Parker CO's store today for swapping nitrogen in my tires. After the work was done I was made to wait for 10-15 mins just to get my keys back. The representative "Brandon" as mentioned on his uniform from Tire center took calls back to back and didn't bother to put the customer on hold and attend me. I felt because of my skin color I was treated that way. Could have put the customer on hold for 30 seconds and given my car key. Didn't apologize for his behavior and said he will take phone calls first even if I have to wait for more time. If he is treating customers based on the color or race then I must say that is not right. Proper coaching is required in such cases.

Attended Milton Keynes Costco today with a puncture - visible nail in back left tyre centre tread. Was told easy fix and could do it in an hour! For set cost of £9.99. Dropped the car off for to be repaired only to go back an hour later and be told the tyre was not fixable after all and that I’d have to buy a new tyre at £150!!! Obviously wasn’t happy, made a complaint for what it was worth. Requested my irreparable tyre back and the spate to be put on. And drove literately across the road to Fast Fit at Kingston - to ask their opinion... Tyre fixed easily!!! So like I thought Costco were trying to shaft me! Or completely incompetent!

Purchased Michelin tires from Costco several months back. These tires have a warranty if Costco rotates them every 7,500 miles. So when I went to get my tires rotated I was the first in line when they opened and was told it would be 45 minutes to an hour. At 11 I went to check on my car & it was ready. However they could not find the keys. This took a half an hour; my keys were found in a worker’s pocket. When I reviewed the paperwork my car was ready at 10:30 so it was left unlocked in the parking lot. Additionally I did not get a reminder sticker which they always attach to your window. Therefore I am very disappointed with the service. Their lack of management of the details leaves me to question what kind of job did they do on the rotation.

I bought Michelin tires (4) from Costco in September last year. The warranty was for 60,000 miles. I have driven a little over 20,000. When I went in to have them replace 2 tires because of excessive wear, they managed to void my warranty on one tire because I had a leak fixed not to their liking at a Cooper tire center. I live out of town and can't go clear to Costco to get a flat tire fixed. They voided the other tire warranty telling me I must have mechanical issues with my car. I DON'T. They said I had to bring proof. I WILL NOT BE RENEWING MY MEMBERSHIP NOR SET FOOT IN COSTCO AGAIN.

I purchased a full set of tires and installation online 11/26/18. Tires were shipped via FedEx and are expected on 11/30/18. I stopped and made an appointment for installation on 11/30/18. The earliest appointment is 12/18/18. Really!!! I am driving on a spare tire and need them installed ASAP. Also the full charge is now applied to my credit card. No a happy Costco customer.

On the recommendation of a friend I went to have my tires installed by Costco. They were friendly but understaffed the day I ordered. I was ok with that and prepaid. The tires were promised within 3 days. 2 weeks later I finally got my tires - I was told the wait would be 1 hour. I waited 4 1/2 hours for my tires and not until I demanded my money back did they actually move and do the work.

I had a flat tire and had bought tires from Costco. The tires were still in warranty after a year of changing. They said they provide went four year. In order to repair, I went four times to Costco, stood in line for one hour each time. When I called, I was put on hold on phone for one hour each time. They never call you back and don't care about you. They are horrible people who don't care about customers and shameless. I will never go back to Costco and am cancelling my membership. The supervisor is the worst possible person.

Ordered Tires from COSTCO for my wife's Acura since they did not have them in stock. After four days they said that they received a partial shipment, then called again and said that they have both tires. My wife took the car to COSTCO at Cypress TX to find out that they ordered the wrong tires. We lost four days during a very busy Thanksgiving week prompting us to cancel our trip due to their mistakes. I should have paid the $30 difference at Discount Tires Center and avoid the inconvenience.

I bought tires from Costco Wholesale Club, I spent over $800.00 for Toyota Camry Tires. The most I ever spent expecting a good quality tire. I went to rotate my tires and was told they would not do it due to excessive tire wear. My tires have 3000 miles on them. Costco blamed my front end alignment on the excess wear. I have not had any problem with my car. My last tires were fine. Costco refused to honor any warranty. I'm really disappointed in Costco. 3000 mile tires. I believe the weight of the front end with braking caused the wear on the front end of car. They made the tires too soft. 3000 miles tires for $800.00. Someone needs to do something about this.

I never write reviews, but my experience at the Costco Tire Center in Gypsum, Colorado was so good compared to what I read in the reviews online, that I want to let people know. I bought 4 new Bridgestone Blizzak tires on Costco's online site, got a great price, and had great service when I got there. One key may be using the new appointment site at costcotirecenters.com. When I arrived the tires were there, and they were ready to put them on. I watched them work and they were very thorough and professional. At the end they even refunded the tire disposal fee, because I was keeping the old tires. I can heartily recommend the Gypsum Costco tire center!

I love the Costco store but the tire department is a nightmare! I called them two days ago to get four new tires. They said that they weren't taking appointments but if I dropped the car off between 7 and 9 am I could pick it up at the end of the day. After both my husband and I took time off work to get there at 8 am I was told that they were not taking any more today nor tomorrow. Which means that if I want to go back we will need to take more time off next week and who knows what will happen them. Sure their tires seem cheap but our time has value too which totally negates the savings of their pricing. I have found another place that will do them tomorrow. I'm hoping they will price match but even if they don't it is worth it to pay a little more and save us the frustration and lost income.

First time ordering tires through Costco and I will never buy tires from them again. Ordered on 11/2, spoke to someone to check status on 11/6. I was told that I will be notified when tires arrive and today, I found out tires were delivered on 11/7. Apparently they take your money and that's a wrap for them; never got any notifications. Piss poor communication!

Costco's warranty is worthless. Their tires don't last half the miles they claim. Let's say you bought 90,000 miles tire, and the tire wore out at 40,000 miles on your odometer. What they do is that they give you all kinds of reasons why the tires wore out. They blame it on your car and on your driving habits, and they tell you after that the warranty is good only if you rotate your tires every 5,000 miles (ridiculous), every time I went to rotate I wasted a whole day. Then they give you the runaround from one dept. manager to another junior manager to a third manager, meanwhile you are waiting until you get exhausted. They are professional and well trained to frustrate their customers.

I bought a new set of Michelin tires and Costco installers did such a lousy job balancing them that my car shook violently for 3 days until I had the time to take it back to them. This time I watched. All the tires were out of balance according to the guy who re-balanced them especially my front tires. He said that is why the car and the steering wheel shook so much. It never shook before I got the new tires.

Just bought four Michelin tires at the Baxter MN location and was coming in to do my first tire rotation after 6000 miles. This was on a Thursday, four days earlier my wife noticed a nail was in sticking out the sidewall of the rear tire. So I called on Monday and made an appointment to have my tires rotated and have them look at the damaged tire. I knew they are not able to fix tires when the hole is on the side and that the tire will probably need to be replaced. It didn't seem to be leaking air so the possibility was that the nail didn't go all the way through.

It took four visits at a Ft. Worth Costco before a salesperson was present in the tire store. He was courteous but simply pointed to the stacks of tires toward the back of the salesroom when I insisted on actually looking at the Michelin tire he suggested for my Lincoln. After searching through all the stacks of tires I found the right ones stacked horizontally about 5 high. I took the top one and placed it on the floor to examine the tread pattern, when suddenly Mark, the manager, came storming out of the install area and began berating me for taking the tire off the stack.

Bought Costco tires for my car 2 1/2 years ago. They would not put them on my car unless I bought new lug nuts. They said the old ones were rounded off. They weren't, I just did the brakes a week earlier myself. I would have replaced them myself. One of the tires ripped apart on the freeway. Bought it back to get warrantied out. No problem. Won't finish installing a 2nd time unless I bought new lug nuts, Again. This time they told me because they swollen. When I ask to demonstrate. They put the original manufacture lug wrench on lug, and wrench was bigger than lug. It seems the lug shrank? Not swelled. Tired of arguing with them. Purchased enough lugs so I can get my car back. BTW: just did all 4 brakes a month ago. All lugs were the same size. BS SCAM. Going to Goodyear next time for tires.

I bought 4 new Michelin tires for my Xterra. Every 5000 miles I took my tires in for a rotation. Here is the catch. After the 3 rotation, one of my tires had a slow leak. Costco said I needed a new tire because it was in the sidewall. 2 rotations later, I had another slow leak. This time they REQUIRED that I get 4 new tires because a new one would have too much tread. Two rotations later, I had another slow leak. This time they said the tire was leaking air because of a repair that they did not perform. They said the tire needed to be replaced because the repair could not be fixed so again I needed a new tire.

I had a flat tire but luckily or so I thought, I was near a Costco. So I limped in and the manager took my information, tire size etc and said it would be one hour before my car could get in. So I waited. When they got to my car they informed me that they didn’t have that tire in stock but another warehouse 40 miles away did. Now on this day it was snowing, I asked if it could be delivered to this warehouse and they said no. So they put my “donut” spare on and threw my flat tire in my back seat! I did drive in the bad weather and then waited another 2 hours before that store could fit me in. I got a new tire but I was fuming! Never again will I buy from Costco. Their customer service is horrible and no one seems to have even adequate skills in communication.

I had my first ever 60 mph run flat which ruined the tire. COSTCO adjusted the new tire and 3-5 days wait for a replacement 4 days still waiting! Called MICHELIN direct and the tire is available locally more than one place. COSTCO however does not use MICHELIN direct. I have had to cancel trips on the highways as the spare replacement has a max 50 miles and 50 mph. I understand COSTCO prices may not use local but when a replacement tire is needed immediately they should make an exception. I will never use COSTCO to purchase tires again!

It seems that there are two different (or even more) versions of their road hazard warning. Today they denied my claim saying that they didn't cover curb damage if there was damage to any other part of the car, pointing to scraping on my hubcap. I was confused by this, as hubcaps aren't really a part of the car, but a removable protective part of the tire, so I asked for clarification before I left (I had to have them put on a spare because I couldn't afford an outright replacement). At that point, they stated that they didn't cover curb damage at all. So I looked at their road hazard warranty, and the one online doesn't mention curb damage at all (in fact, it specifically states that it covers impact damage), and the one they gave me in the store says the following about curb damage:

Found the tires online and thought saving $200 by going to Costco would be awesome. 2 hours to install, ok still worth the savings. Drove home and it felt like I was in a paint shaker. Took it back to them and told them, they checked them and told me that one of their balance machines must have been broken 'cause one of the tires was an ounce off, took them about 40 minutes. Drove home, still shaking. Took it back to them, they did it all again, 2 hours this time. Told them they all “zeroed” out and that if I had any further issues I should take it to a mechanic to be diagnosed.

I bought 4 Bridgestone tires with 75K warranty on them. Two of them have 2/32; in 2 years and roughly 20K miles, and therefore need to be replaced. My warranty was not honored because I didn't have tire rotation records. I never expected this from Costco in Plano, TX (East) and told them I have performed tire rotation according to schedule. I had done tire rotation with each oil change at a Dealer and didn't keep the records (technically I could do tire rotation myself but they wanted a receipt from a reputed place). Luckily, Toyota has an owner's website which has all the records and tomorrow I am going to show them these records and see what happens. I will never buy tires from Costco. Moreover, I am canceling my Executive membership. Amazon Prime and Sam's Club; here I come.

Took car 7-16-2018 to COSTCO TIRE CENTER 1430 S Ashland Ave in Chicago Illinois for scheduled 4 tire rotation and rebalancing. Noticed after work completed that all 4 original hubcaps were had deep scratches and abrasions. I know how my hubcaps weren't in this condition before taking car to COSTCO for tire servicing. I hand washed the car the previous day and no hubcap damage present. I decided not to inform tire dept of damages because no confident that they would acknowledge nor accept responsibility for damages to hubcaps. Don't want to hear "the damage was there before car was serviced." Customary statements of DENIAL.

I bought tires and had them installed at the store in Westbury, NY. The gentleman who helped me was very nice. He explained everything to me. And my wait time was just under 90 minutes. Not bad considering I was the last walk-in appointment on the last day of the tire sale. The sale price and 1 cent installment were a great value. I used a card provided through my union. While there I shopped for the household things I needed, some I can only get at Costco. Like sleeves of hot-cups, and a box of lids. I also got a few early Christmas gifts. All a great value. Many the same price as online stores or even cheaper. I even had a slice of pizza and a strawberry & frozen yogurt sundae. A treat as I waited for my car.

I'm very dissatisfied with Costco tires service. I purchased 4 tires at Costco tires on 86th street and Michigan road Indianapolis, with 50 miles warranty. After while my back tire was deformed and making a noise, and felt like driving on square wheel. I went back to them to change that tire, because it was under warranty. They didn't do so, they said that I haven't done rotation, so they won't give me proration price, instead they told me to pay full price of $174. I was so pissed, and I said to them I'm not coming back to you guys, never. And I wish no one goes to that place, it's wasting money.

I had my stock tires replaced for a first time since I got the vehicle brand new from a dealership. The car is at 20 000 miles and I take a really good care of it. I know how what was the condition of my wheels before I dropped it at Costco for the installation. After the installation I noticed scuffs on all wheels and I came back to the shop. The scuffs are very specific and are right where the rim meets the tire. Most of the scuffs go along the inner edge and were clearly done during the installation. The outer edges are perfect. The manager said they didn't do it, but took pictures and I filed a complaint.

First time at Costco Tires - researched 5 different options and Costco priced out $100.00 less than next closest option but not because of tire cost per unit - in that they were almost on par with manufacturer direct - but in installation cost, disposal fees etc. That was where they won. Ordered the tires and paid for everything online on the 27th of April - tires arrived at the store on the 8th which was my appointment date - I was very lucky there - the tires got there before my scheduled appointment. My appointment was at 2 and they finished the installation just after 4 pm - it was a half-hour longer than estimated but this was ok.