Costco Tires Reviews

I bought Michelin tires (4) from Costco in September last year. The warranty was for 60,000 miles. I have driven a little over 20,000. When I went in to have them replace 2 tires because of excessive wear, they managed to void my warranty on one tire because I had a leak fixed not to their liking at a Cooper tire center. I live out of town and can't go clear to Costco to get a flat tire fixed. They voided the other tire warranty telling me I must have mechanical issues with my car. I DON'T. They said I had to bring proof. I WILL NOT BE RENEWING MY MEMBERSHIP NOR SET FOOT IN COSTCO AGAIN.

I purchased a full set of tires and installation online 11/26/18. Tires were shipped via FedEx and are expected on 11/30/18. I stopped and made an appointment for installation on 11/30/18. The earliest appointment is 12/18/18. Really!!! I am driving on a spare tire and need them installed ASAP. Also the full charge is now applied to my credit card. No a happy Costco customer.

On the recommendation of a friend I went to have my tires installed by Costco. They were friendly but understaffed the day I ordered. I was ok with that and prepaid. The tires were promised within 3 days. 2 weeks later I finally got my tires - I was told the wait would be 1 hour. I waited 4 1/2 hours for my tires and not until I demanded my money back did they actually move and do the work.

I had a flat tire and had bought tires from Costco. The tires were still in warranty after a year of changing. They said they provide went four year. In order to repair, I went four times to Costco, stood in line for one hour each time. When I called, I was put on hold on phone for one hour each time. They never call you back and don't care about you. They are horrible people who don't care about customers and shameless. I will never go back to Costco and am cancelling my membership. The supervisor is the worst possible person.

Ordered Tires from COSTCO for my wife's Acura since they did not have them in stock. After four days they said that they received a partial shipment, then called again and said that they have both tires. My wife took the car to COSTCO at Cypress TX to find out that they ordered the wrong tires. We lost four days during a very busy Thanksgiving week prompting us to cancel our trip due to their mistakes. I should have paid the $30 difference at Discount Tires Center and avoid the inconvenience.

I bought tires from Costco Wholesale Club, I spent over $800.00 for Toyota Camry Tires. The most I ever spent expecting a good quality tire. I went to rotate my tires and was told they would not do it due to excessive tire wear. My tires have 3000 miles on them. Costco blamed my front end alignment on the excess wear. I have not had any problem with my car. My last tires were fine. Costco refused to honor any warranty. I'm really disappointed in Costco. 3000 mile tires. I believe the weight of the front end with braking caused the wear on the front end of car. They made the tires too soft. 3000 miles tires for $800.00. Someone needs to do something about this.

I never write reviews, but my experience at the Costco Tire Center in Gypsum, Colorado was so good compared to what I read in the reviews online, that I want to let people know. I bought 4 new Bridgestone Blizzak tires on Costco's online site, got a great price, and had great service when I got there. One key may be using the new appointment site at costcotirecenters.com. When I arrived the tires were there, and they were ready to put them on. I watched them work and they were very thorough and professional. At the end they even refunded the tire disposal fee, because I was keeping the old tires. I can heartily recommend the Gypsum Costco tire center!

I love the Costco store but the tire department is a nightmare! I called them two days ago to get four new tires. They said that they weren't taking appointments but if I dropped the car off between 7 and 9 am I could pick it up at the end of the day. After both my husband and I took time off work to get there at 8 am I was told that they were not taking any more today nor tomorrow. Which means that if I want to go back we will need to take more time off next week and who knows what will happen them. Sure their tires seem cheap but our time has value too which totally negates the savings of their pricing. I have found another place that will do them tomorrow. I'm hoping they will price match but even if they don't it is worth it to pay a little more and save us the frustration and lost income.

First time ordering tires through Costco and I will never buy tires from them again. Ordered on 11/2, spoke to someone to check status on 11/6. I was told that I will be notified when tires arrive and today, I found out tires were delivered on 11/7. Apparently they take your money and that's a wrap for them; never got any notifications. Piss poor communication!

Costco's warranty is worthless. Their tires don't last half the miles they claim. Let's say you bought 90,000 miles tire, and the tire wore out at 40,000 miles on your odometer. What they do is that they give you all kinds of reasons why the tires wore out. They blame it on your car and on your driving habits, and they tell you after that the warranty is good only if you rotate your tires every 5,000 miles (ridiculous), every time I went to rotate I wasted a whole day. Then they give you the runaround from one dept. manager to another junior manager to a third manager, meanwhile you are waiting until you get exhausted. They are professional and well trained to frustrate their customers.

I bought a new set of Michelin tires and Costco installers did such a lousy job balancing them that my car shook violently for 3 days until I had the time to take it back to them. This time I watched. All the tires were out of balance according to the guy who re-balanced them especially my front tires. He said that is why the car and the steering wheel shook so much. It never shook before I got the new tires.

Just bought four Michelin tires at the Baxter MN location and was coming in to do my first tire rotation after 6000 miles. This was on a Thursday, four days earlier my wife noticed a nail was in sticking out the sidewall of the rear tire. So I called on Monday and made an appointment to have my tires rotated and have them look at the damaged tire. I knew they are not able to fix tires when the hole is on the side and that the tire will probably need to be replaced. It didn't seem to be leaking air so the possibility was that the nail didn't go all the way through.

It took four visits at a Ft. Worth Costco before a salesperson was present in the tire store. He was courteous but simply pointed to the stacks of tires toward the back of the salesroom when I insisted on actually looking at the Michelin tire he suggested for my Lincoln. After searching through all the stacks of tires I found the right ones stacked horizontally about 5 high. I took the top one and placed it on the floor to examine the tread pattern, when suddenly Mark, the manager, came storming out of the install area and began berating me for taking the tire off the stack.

Bought Costco tires for my car 2 1/2 years ago. They would not put them on my car unless I bought new lug nuts. They said the old ones were rounded off. They weren't, I just did the brakes a week earlier myself. I would have replaced them myself. One of the tires ripped apart on the freeway. Bought it back to get warrantied out. No problem. Won't finish installing a 2nd time unless I bought new lug nuts, Again. This time they told me because they swollen. When I ask to demonstrate. They put the original manufacture lug wrench on lug, and wrench was bigger than lug. It seems the lug shrank? Not swelled. Tired of arguing with them. Purchased enough lugs so I can get my car back. BTW: just did all 4 brakes a month ago. All lugs were the same size. BS SCAM. Going to Goodyear next time for tires.

I bought 4 new Michelin tires for my Xterra. Every 5000 miles I took my tires in for a rotation. Here is the catch. After the 3 rotation, one of my tires had a slow leak. Costco said I needed a new tire because it was in the sidewall. 2 rotations later, I had another slow leak. This time they REQUIRED that I get 4 new tires because a new one would have too much tread. Two rotations later, I had another slow leak. This time they said the tire was leaking air because of a repair that they did not perform. They said the tire needed to be replaced because the repair could not be fixed so again I needed a new tire.

I had a flat tire but luckily or so I thought, I was near a Costco. So I limped in and the manager took my information, tire size etc and said it would be one hour before my car could get in. So I waited. When they got to my car they informed me that they didn’t have that tire in stock but another warehouse 40 miles away did. Now on this day it was snowing, I asked if it could be delivered to this warehouse and they said no. So they put my “donut” spare on and threw my flat tire in my back seat! I did drive in the bad weather and then waited another 2 hours before that store could fit me in. I got a new tire but I was fuming! Never again will I buy from Costco. Their customer service is horrible and no one seems to have even adequate skills in communication.

I had my first ever 60 mph run flat which ruined the tire. COSTCO adjusted the new tire and 3-5 days wait for a replacement 4 days still waiting! Called MICHELIN direct and the tire is available locally more than one place. COSTCO however does not use MICHELIN direct. I have had to cancel trips on the highways as the spare replacement has a max 50 miles and 50 mph. I understand COSTCO prices may not use local but when a replacement tire is needed immediately they should make an exception. I will never use COSTCO to purchase tires again!

It seems that there are two different (or even more) versions of their road hazard warning. Today they denied my claim saying that they didn't cover curb damage if there was damage to any other part of the car, pointing to scraping on my hubcap. I was confused by this, as hubcaps aren't really a part of the car, but a removable protective part of the tire, so I asked for clarification before I left (I had to have them put on a spare because I couldn't afford an outright replacement). At that point, they stated that they didn't cover curb damage at all. So I looked at their road hazard warranty, and the one online doesn't mention curb damage at all (in fact, it specifically states that it covers impact damage), and the one they gave me in the store says the following about curb damage:

Found the tires online and thought saving $200 by going to Costco would be awesome. 2 hours to install, ok still worth the savings. Drove home and it felt like I was in a paint shaker. Took it back to them and told them, they checked them and told me that one of their balance machines must have been broken 'cause one of the tires was an ounce off, took them about 40 minutes. Drove home, still shaking. Took it back to them, they did it all again, 2 hours this time. Told them they all “zeroed” out and that if I had any further issues I should take it to a mechanic to be diagnosed.

I bought 4 Bridgestone tires with 75K warranty on them. Two of them have 2/32; in 2 years and roughly 20K miles, and therefore need to be replaced. My warranty was not honored because I didn't have tire rotation records. I never expected this from Costco in Plano, TX (East) and told them I have performed tire rotation according to schedule. I had done tire rotation with each oil change at a Dealer and didn't keep the records (technically I could do tire rotation myself but they wanted a receipt from a reputed place). Luckily, Toyota has an owner's website which has all the records and tomorrow I am going to show them these records and see what happens. I will never buy tires from Costco. Moreover, I am canceling my Executive membership. Amazon Prime and Sam's Club; here I come.

Took car 7-16-2018 to COSTCO TIRE CENTER 1430 S Ashland Ave in Chicago Illinois for scheduled 4 tire rotation and rebalancing. Noticed after work completed that all 4 original hubcaps were had deep scratches and abrasions. I know how my hubcaps weren't in this condition before taking car to COSTCO for tire servicing. I hand washed the car the previous day and no hubcap damage present. I decided not to inform tire dept of damages because no confident that they would acknowledge nor accept responsibility for damages to hubcaps. Don't want to hear "the damage was there before car was serviced." Customary statements of DENIAL.

I bought tires and had them installed at the store in Westbury, NY. The gentleman who helped me was very nice. He explained everything to me. And my wait time was just under 90 minutes. Not bad considering I was the last walk-in appointment on the last day of the tire sale. The sale price and 1 cent installment were a great value. I used a card provided through my union. While there I shopped for the household things I needed, some I can only get at Costco. Like sleeves of hot-cups, and a box of lids. I also got a few early Christmas gifts. All a great value. Many the same price as online stores or even cheaper. I even had a slice of pizza and a strawberry & frozen yogurt sundae. A treat as I waited for my car.

I'm very dissatisfied with Costco tires service. I purchased 4 tires at Costco tires on 86th street and Michigan road Indianapolis, with 50 miles warranty. After while my back tire was deformed and making a noise, and felt like driving on square wheel. I went back to them to change that tire, because it was under warranty. They didn't do so, they said that I haven't done rotation, so they won't give me proration price, instead they told me to pay full price of $174. I was so pissed, and I said to them I'm not coming back to you guys, never. And I wish no one goes to that place, it's wasting money.

I had my stock tires replaced for a first time since I got the vehicle brand new from a dealership. The car is at 20 000 miles and I take a really good care of it. I know how what was the condition of my wheels before I dropped it at Costco for the installation. After the installation I noticed scuffs on all wheels and I came back to the shop. The scuffs are very specific and are right where the rim meets the tire. Most of the scuffs go along the inner edge and were clearly done during the installation. The outer edges are perfect. The manager said they didn't do it, but took pictures and I filed a complaint.

First time at Costco Tires - researched 5 different options and Costco priced out $100.00 less than next closest option but not because of tire cost per unit - in that they were almost on par with manufacturer direct - but in installation cost, disposal fees etc. That was where they won. Ordered the tires and paid for everything online on the 27th of April - tires arrived at the store on the 8th which was my appointment date - I was very lucky there - the tires got there before my scheduled appointment. My appointment was at 2 and they finished the installation just after 4 pm - it was a half-hour longer than estimated but this was ok.

Never go to Costco Tire Center if you are not tire expert! They recommended and installed lower load index tire in 2017. My tire was blow out 3 times within 4 months due to a pothole on a highway (around 70 miles/hour) and my all wheels were bent. While I got a Costco road hazard warranty service 3 times, they did not notice it! Finally, they found their mistake in April 2018. So, I claimed fee of wrong tires, 3 times previous warranty installation, and fee of new wheels. Costco accepted new tire cost only.

Today I had the worst experience at Costco Tire in Plano. I took my car there and as the tires were worn out after 38K miles (warranty was 80K) I was supposed to get the warranty credit, I was given so much hassle and was told that I will not even get the 4th tire replaced on discounted warranty price because it still had a very little thread left before it qualifies. I said let's do 3 then, well then we can't give you a warranty on the new three. OK, but before we go to that point I was challenged that I did not maintain the tires (rotation record) was not up to date, the first one was missing as I got that one done at the dealership, the last 3 were done at Costco but since I did not have the very first one after I replaced at Costco I could not prove that I did it.

Finally, they took a look and fixed the other tire as well. I was pissed off when I was on the phone but they resolved the issue kindly so I would like to close the issue.

Stay away from COSTCO!!! If I could give ZERO stars I would. They have caused numerous problems since I got the tires put on my truck last year. The tires are great... the service they promise after the sale is TERRIBLE! The mechanics are inexperienced and rude. They keep you waiting for HOURS to get the service done, while other customers who are paying for tires are taken ahead of you. They kept me waiting for almost 3 hours once to repair a tire with a screw in it. Then, when I get home we find the screw is still in the tire! They never even did the service I requested! Then when I took it to another mechanic he tells me that my lug is cracked from being over tightened.

Terrible! The Pleasant Prairie Wisconsin location is slow as can be. We purchased 4 tires online and expected tire professionals to be able to simply install them. They told us that there was a 3-4 hour backlog. I'm here checking in after 5 1/2 hours and they say it's still 30 to 40 mins. What a joke. Never. Never again. They need to hire professionals that can work at a decent pace. Not these lowly paid kids that have no idea what they're doing. The inconvenience is not worth the money saved. Never again. Costco is a joke!

Bought the set of 4 tires online Costco.com. They clearly said, "Whenever the tires arrives to warehouse, we'll call you for installation." NOT TRUE. They never called, after 3 weeks I had to go myself. Installation was a nightmare, until today after one month, they couldn't do it right. Horrible.

Sent me out the door with 10/32 difference between front and back tires (I bought two new tires) 8/32 left on the two tires I kept. Not a word said about the difference in tread depth. I ran into slick roads. Put it in 4 wheel drive. Lost my front diff in 90 miles. A little over $4000 I am back on the road again. Costco just backpedalled and claimed A lot of things that were not said. So be aware. They are just selling tires. I will never be back. I need a company that watches my back and takes care of me.

Recently had Costco in Sudbury, ON install (4) new Michelin X-Ice snow tires on my 2012 Chrysler 200. They had broken wheel nuts, and stripped (3) studs on the one rear tire, and could not repair this problem, and had to pay my own mechanic $160.00 to repair their mistakes! They had no training or proper tools to adequately remove the wheel nuts, e.g. high torque air/electric impact tool, did not use penetrating oil, had no torches to heat the wheel nuts to remove instead of breaking them!

I am extremely disappointed today in Costco's Tire Center in Lehi. I purchased a set of 4 tires 2 years ago for my 4-Runner and the other day I hit some debris on the highway that blows out one of my tires to the point of not being able to repair. I went into my Costco today under the assumption that while I was still under the warranty of the tires that I would have to replace them at a prorated price. They told me however that although I bought them as a set and would have to buy 4 new tires as a set (they will not sell you just one tire for a 4 wheel drive vehicle). They do not honor their warranty as a set. They will only cover the damaged tire.

First time purchase of tires at Costco - Extremely poor service. Can never reach them over the phone. Long waits at service counter, poor managing of appointments. Was told my car wouldn't be ready for 5 hours even showing up for my appointment 15 minutes early. Save time and money and go elsewhere. Will try to get a refund and seek service elsewhere.

I am a Costco member. Today I came to Costco located at corner Dallas Pkwy and Eldorado Pkwy in Frisco Texas to get the rear new tires in for my vehicle 2005 Mercedes S500. Its cost $510.77. When the job done and I drove back home I hear some noise in the rear side, it's not normal. I came back to the shop and notify to tech about that issue and found out they make 1 of lug bolt broken.

I had 4 new tires installed by the New Berlin, WI Costco. While they were being installed I watched the tire technician take one of my tires which has an expensive polished aluminum wheel, place the face of the wheel directly on the concrete floor and pull off the wheel weights. The air was out of the tire so the wheel was loose in the tire and when he flipped on to the concrete floor it definitely made contact. I immediately pointed it to the service manager who indicated that this is not their normal procedure and he would discuss it with the tech. I said I was concerned about damage to the wheel and would inspect it as soon as the installation was complete.

I am a long time Costco member and recently became an executive member. For years I have never had a problem getting new tires prorated because the tires didn't last as long as the warranty. Last fall I brought in my Sedan to Costco tires in Pleasant Prairie, WI. My tires were very low on tread and I wanted new tires prorated. The tech told me he was going to do that for me but his boss stopped him. His boss came and said my tire tread was not below 2/32. He said it was at 5/32 which was not true. So I left mad and ended up coming right back.

If you value things like customer service, efficiency, and YOUR time then do yourselves a solid and don’t try to order and install tires through Costco - Tires. I went to the Hoover AL location, got there first thing, and didn't have tires installed until 5 pm. "First available appointment" wasn't for 3 weeks, so I had no choice. Kind of a joke.

On 8/15/14, we purchased 4 65K Tires (Item #596085) from Costco. Our car had 100,816 miles on it. Yesterday, in preparation to send the car off to Seattle with my college age children for them to use while away at school, I had the car looked over by our mechanic. Our mechanic mentioned that the car was in good shape except for the 2 front tires which were at 1/32. Our odometer is now only at 130,195. Therefore, I took the car to the 48th Ave. Hillsboro Costco yesterday for a 6pm appt (which still took 2 hrs), and was told that they would only rotate the tires and would not replace or give us any credit.

Bought tires for my son when he visited from NY. I live in NC. Bought 4 tires at Costco in NC on 7/1917. He went back to NY and on 9/2/17 he got a flat tire. He contacted Costco in Nanuet NY. The tires are supposed to have a 70,000-mile warranty. They told him they couldn't help him because the tires were in my name and I have to be there. Had I known I never would have bought them in NC. I guess they didn't want to lose the sale. Why would I buy them in NC if I have to be in NY for the warranty. He had to go to another tire store and spend $150 for a new one. Is this really the company you want to deal with? I have been a member of Costco for years. I will never deal with Costco again. I will now will be spending my hard earned money at "SAM'S CLUB".

Had a flat tire and brought it in for repair under road hazard warranty. Was told it couldn't be repaired due to run flat damage. Tires were Michelin Latitude Tour and I was told they were discontinued. Tires still had 60% wear left but was told all four had to be replaced for $800. Not much of a warranty. Found matching used tire and had it installed elsewhere for under $100.

Absolutely AWFUL experience at 205 Vineyard Rd, Edison NJ 08817. I will NEVER do business with Costco again. This the second time for my second car they did the same. Technician told me that wait time 2 1/2 hrs. After 1 1/2 he call me and told they can't remove the Tire nuts. I have to take to mechanic and remove them and put new nuts. They sold me all 20 nuts, I went to my mechanic. He had no trouble removing them and replacing them. Next day I went back to the Costco replace the tires. This time the wait time they told 21/2 hrs. After 2 hrs they called me told that I need to replace one sensor. I told them go ahead and replace. After 2 1/2 as they did not call me I went. They told another sensor bad but I do not need to replace them but the tire warranty won't cover them. This time I notice they are doing the same for the customers in front me. I think this a pattern they using on most of the customers.

Absolutely AWFUL experience at St. James location in Winnipeg. I will NEVER do business with Costco again. It all begun with a small low leak about 3 weeks ago, which I took to Costco to repair due to the warranty on tires. Everything was fine. 2 days later, the leak begins again in the same tire. We took it back. The people could not tell us if this was another puncture or the same one as there was "no notes on file" from the mechanic and he had gone home.

I bought 4 brand new Dueler H/L Alenza Luxury SUV Tires at 160.00 per tire excluding taxes that were advertised with a 65,000 mile warranty. A few years later and 31,000 miles on these tires, it has now become necessary to replace due to low tread. I am very, very disappointed to have paid this price only to experience under normal wear, use and maintenance (maintaining good air pressure/rotations) these tires not even lasting half the advertised warranty. This problem is what lead me to look into Costco reviews and, sadly, learn of the multitudes of others whom have suffered a similar fate. Initially I thought I had a good case for a significant pro-rate when reluctantly buying another new set of new tires there. But now, after reading through these complaints, I am convinced it will be a big waste of my time to even try talking reasonably with staff at this establishment.

So I made an appointment for 12:00 noon for a tire rotation wheel balance and to change a tire that had gone flat the day before. My wife arrived there at 11:45. Since it was lunch time I decided to meet her there for a Polish dog. I arrived at around 12:30 (SUV still sitting outside in the parking area), Had a Polish, sat down and talked.

If you value your time and customer service then do not go get your tires done at Costco. What you think you are saving you will spend in time and frustration. The tire department does not have the basic customer service that the store exemplifies. This is the first and last time I will be going to Costco for my tires.

After purchasing four new tires and install from the Fort Collins Colorado Costco Tire Center, I went home later the same day and power washed my car. I noticed the installers had chipped three out of four rims on my vehicle. After filing a claim and speaking to one of their representatives, they told me they were "sorry" and how "unfortunate" the situation is, and then tried to say it was caused by rocks. I know that isn't true, since I wash my car weekly and I'm positive there were no chips on my rims prior to Costco installing my tires. No repairs were offered. If you are shopping for new tires, I would strongly suggest considering having another shop install them.

Quick overview - horrible service throughout and dangerously over inflated tire that I found even after the 25 mile check was performed. I contacted a store at Warden and was told they had the tires I want but they couldn't hold them. I drove in to be told they couldn't fit me in and to come back the next day, 45 minutes before the store opened. There was no signage about lining up which meant there were two lines of people who thought they were "the" line - this led to a lot of shouting.

I came to Costco tire shop for all terrain tires for my Ford Explorer 4wd 96 XLT on Maui. I've been a loyal executive member for over 20 years. I called ahead and confirmed they had BF Goodrich T A Ko2 tires for my 96 4wd Ford Explorer. I live up a rugged 2 mile long dirt road and the last 2/10s of mile up a 4WD road. All Terrain Off road tires are a must for my lifestyle. I bought the Ford Explorer last year and there was sufficient tread on the Michelins which came with it. I knew I'd need to upgrade to AT tires at some point.

I can't say anything good about Costco Tire Center. My parents brought my Toyota Highlander 2015 for a tire rotation on 04/22/2017 and left the place with incident report (Warehouse LOC#324). When the car was getting picked up my mom noticed that right side back door the bottom panel was falling off so she went to talk to the manager Derrick ** and filed the report. After that time I was waiting for someone to call me, but what do you think... I don't get any callback, so I called the warehouse a couple of times and I was told you have to wait because they have to follow the correct procedure. So, finally I got the call from Mike ** who told me that: "I looked through surveillance and nothing happened".

I recently ordered tires and had them installed at Costco in Lihue Kauai. The tires I ordered were not in stock and were shipped from the mainland. After the tires arrived my wife made an appointment to have them mounted. The man that helped her was rude and impatient with her. I had prepaid for the tires and apparently this created confusion on his part. He had trouble locating the order. The process took four hours even with an appointment, and with grandkids in tow she asked to be called when the job was finished. This apparently was too much to ask, and she had to follow up on her own. I suggest Costco spend a little more time training their employees and familiarizing them with the concepts of service and courtesy. I shop regularly at Costco and have been a member since 2009. We expect and deserve better treatment than this.

Went to Costco in Moreno Valley, CA today to have a tire repaired due to a short screw causing it to leak. I had a couple of hours before work and figured it would be no problem. My TPMS showed 10psi after sitting overnight so I inflated the tire before going to Costco. When I got there the counter person told me that it would take 3 1/2 to 4 hours to repair the tire. There is no way that I could wait that long so I declined and left. I can understand a wait if I was purchasing a set of tires, however this was an emergency repair so I could get to work. I returned home and stuck a plug in the screw hole. I have purchased my last 2 sets of tires from Costco and when I had a flat in Ft. Collins, CO the Costco there had me in and out while I shopped. Moreno Valley Costco needs to figure out their customer service. I will think twice before buying another set of tires from them.

Costco's road hazard warranty has become a scam. Should your tire become damaged and need a plug, Costco claims to replace it or repair it, unless another mechanic or consumer has tried to effect such repair. Reasonable, but when your vehicle has no spare - as most new vehicles do (inflator pump and tire seal replaced spare tires as it reduces cost and vehicle weight), no other option outside of leaving vehicle in street or paying for tow to Costco, possibly long distance away. In these cases you cannot collect on your warranty because you have to repair tire to get to Costco.

Tire department in Costco never answers the phone to be able to make an app. So I had to go there and make it in person. When I was able to be there to swap the winter tires, they told me two of my tires were worned and the other two were not the right size (?). I said, "But I had those on for the last two-three years." He said, "Due to regulations I can't put those on." I knew he was not right so I said, "Ok I'm not prepared to buy tires right now but how come nobody told me when they swapped the regular tires? Probably by now I'll be prepared." He said, "We don't have to."

I bought 4 summer tires from Costco. ca and was very disappointed on the service received. 1st the technician was unable to remove the nuts with his impact tool. I own an Acadia and the torque is 140 (base on my owner's manual. So he started to use a hammer to hit his socket on the nuts to lose it up. Once removed he would throw it on the ground and hit again to remove the nuts from the socket.

This tire department in Hillsboro, OR tried to rip me off. On Jan 31, 2017, I brought my Toyota Sienna in for a flat repair on the left front tire. They told me it would be 1 1/2 hours. After nearly 3 hours, they told me the tire was unrepairable, and that I needed 4 new tires, costing over $720. This is an all wheel drive which requires run-flats by Bridgestone. I refused to accept this. I took my car to Les Schwab the next morning, and they repaired the flat, no problem. I WILL NEVER BUY OR USE COSTCO AGAIN FOR MY CAR REPAIRS OR TIRE PURCHASES.

I have always been willing to pay for services and products I need, realizing it isn't the seller's fault if I have to pay for a repair, or incur an unexpected expense. However, in addition to being dishonest about the condition of my tires before making a major cross-country trip, I learned that you can't trust Costco when I tried to talk to them about my tire purchase. The information they gave me was a DIRECT CONFLICT with the information from Michelin and other tire sellers. Michelin offered to help me make Costco do right by me, but I shouldn't have to make all the extra calls and have someone else go to bat for me. I felt very condescended to by Costco, and have not used their auto services at all since. They even tried to give me a hard time about a wheel balance that came as part of the tire warranty, saying I had to go back to the Costco on the other side of the border. Buyer, definitely beware of Costco Auto.

New tires dirty with white material around edges. For $$$$ you can at least wipe down guys! Did not return my SAME tire caps, gave me lime green plastic tire caps and said they are that color for other tire centers to use nitrogen etc. Asked for my old tire caps they said, “We don't have them???” You kept them that's why. Went through my glove box and console messing up items and did not ask me permission or notify me. Use your OWN tire unlocking equipment guys not mine. Costco can't you buy your own equipment so you don't have to go through my personal car compartments? 3 hours with an appt to install tires in stock?! There was not a line of people when I walked in for an appt. Should have gone to American Tires down my block for better customer service. Tire Manager--Taylor ** Tampa St., Northridge, CA.

Costco, at least at the store near us (St. James St., Winnipeg) has added a new con. When I went to have them remove my winter tires (bought from this Costco) and replace them, they refused. This is after waiting for two hours after my (early) arrival for my appointment. They had previously swapped these exact same tires seven times. Now, because the summer tires were of two different brands (same size and type, of course), they told me that I would have to buy two new tires. (Fortunately, I do not have 4WD or I would have had to buy 4). Never mentioned this before, although the tires were all the same as previously. I had wondered why the swapping procedure was so cheap there. Now I know.

One year ago I had 4 vehicles with 8 sets of tires, all from Costco. The issues started when the tire center ordered and placed pressure sensors on a new set of wheels for a VW Passat. Only later did I find out that the $200 investment was not needed, as VW senses by rotation not though a tire-mounted sensor, lesson was go to the dealer. Then the real mess with tire warranty began. I took a truck with bald rear tires in for the fourth time on warranty. Each time prior I was told there was too much tread to replace on warranty but not enough tread to allow for rotation. The battle with the manager that insisted my warranty was void because I did not have them rotated was partly solved when one of the workers who remembered me coming in to get them rotated but not allowing due to low tread informed the manager that it was against their policy to rotate tire with low tread wear.

Today I wanted to buy some tires at Costco warehouse. The Fremont California's location had the tires I needed at 43621 Pacific Commons. I have been trying to get a hold of the Costco in Fremont Ca all week but they don't answer their phone. This morning Sunday the last day of the sale I called the tire shop at 11:00 am, no answer. I waited and called again and again, with no answer all day long. At about 4:00 pm James finally answered the phone. I asked if he had the tires I needed and in a very frantic way he said "yes we do but we aren't taking anymore orders today." I asked to speak to a supervisor and he said "I am a supervisor" as if I shouldn't argue with him because of him being a supervisor and ended the call abruptly.

Went to Costco in Lacey WA this morning for an 11 AM appointment to have new tires installed on my car. Once the tires were installed the clerk/service person informed (almost in passing) that they had snapped a lug bolt off on my car. Without apologizing for the issue, they just told me to have it repaired somewhere else and bring them my receipt. This stupid installer seemed to indicate that him snapping the lug bolt off was my fault because someone in the past had put a lubricant on the lug. Then I went outside to pick my car up and the new tires had green paint all over them and were very dirty. I am very displeased with this treatment. I will now have to spend 2 or 3 hours sitting at the dealers getting this repaired. I believe I will bill Costco for my time for this. Very very dissatisfied.

It's not a first time with a COSTCO, but the last - I am not going in anymore: I've been there many years ago, like 12-14 and before I was going to get a membership I want to make sure that it still good. So I visited the one at Elkridge and ask for one day pass. By very unfriendly woman at customer service, I've been told that I can go and look around but I can't buy anything unless I became a member. And no exclusions... Unfortunately I didn't catch her name. I only remember that she was in hijab. I know all other wholesale clubs at least used to have this option - one day pass, but you don't have to be mean to explain if this is not an option anymore. I am done with COSTCO.

It appears Costco no longer considers customers first - Costco comes first! In years past, their tire tread-wear warranty went through the tire manufacturer, and Costco was service oriented to assure their customers were able to utilize their warranty. I purchased a set of Michelin tires a year ago with a 60,000 mile tread-wear warranty, but at 1 year and 18,000 miles they are at 2/32". Costco refuses to warranty the tread-wear as they were able to measure 3/32 in a couple locations, but the majority of depths are at 2/32" or less! I am greatly concerned that my family is driving in California's wettest winter in many years on 2/32" tread!! I contacted Michelin, who was more than willing to move forward with the tread-wear warranty claim, but pointed out that Costco is now the warranty holder on the tires they sell!! Stop buying Costco tires!!

While I am standing in the line for the last 15 minutes I can see they are understaffed. Last 2 times they said the same thing. Today we have rush. So now the third time I believe they are always busy and understaffed and have no desire to fix it. They guys is more than happy to take calls than to talk to six customers already in line. It is frustrating to see that they have no regard for people time.

On Jan 13, 2017 I had an appt. to get 4 new tires put on. When I arrived they had no record of my appt. and there were 15 people in line at 10:00 a.m. I bought the tires and was told they would call me. 3 hours later no call, but tires had been installed. However I found out later they do NOT align the tires at Costco. Why didn't anyone tell me that? The car jiggles when I drive it. Now I have to pay extra to get the tires aligned. I found the service unacceptable. One person was on the desk and only two mechanics were in the shop. Why doesn't Costco hire more help? I've been back 2x in a week and the line has been 15-20 people deep. Very dissatisfied.

On Dec. 29, 2016, I bought a new set of tires at Costco. It was raining when I got my car back so I drove home and put it in my garage without inspecting my car. The next day when I looked at my alloy wheels they were chewed up where the balancing weights used to be. When I complained, the tire manager admitted that other people have complained about the same thing, but tried to say that they did not do the damage. They let me file a complaint, and some lying creep who called himself an adjuster said that my wheels were already damaged. Totally NOT true - they were in great condition before Costco chewed them up.

I have been a Costco member for 2 years. I will not be renewing my membership due to the incompetent service relating to Tire Center. My first experience at the Tire Center I waited countless hours with a blown tire on my trailer. Instructed me after waiting they could not service half tin trailer because automotive tires (which is all they carry) cannot support weight of 1000lb gross vehicle weight trailer. Asked them to please mount tire on rim regardless and they refused. Left my trailer in Costco parking lot and headed to Pep Boys. They had a tire mounted in 30 minutes. Drove back to Costco and put new tire in front of Store.

Plano Texas, November 23, 2016, Thanksgiving eve., visiting relatives. Home is in Southeast Missouri. Blew out two passenger side tires. Had car towed to Costco on advice of relatives. It was close to where we were parked. COSTCO put on 4 brand new tires. Did not tell us that the two remaining good tires could be used. They were less than 1 year old. Subsequently was told by other tire businesses that only needed two new tires because they only had to match on the axles. 2012 Subaru Outback, AWD which Costco said made it necessary to put on 4 brand new tires which turned out to be a questionable statement.

[10:00 a.m.] I went to Costco Tire Center in Ann Arbor MI today (December 19, 2016). It was a little over 10:00 a.m. I wanted to get my car tires replaced. He said the job would be done in 4 hours. I said, "Ok. I will be in the store and wait." Before they started working on my car (it was still parked in the parking lot), I asked them to change to another set of tires. There was no problem with that.

Purchased 90,000 miles tires from Costco Tigard. Got 49,000 miles with rotation every 6000 miles and one winter had a snow tires for at least three months. Was told at the dealer that my tires are so bare that they failed their inspection and needed to be replaced. Went to Costco. Their manager sort of agreed that tires at the end of their life but not exactly yet. I went to their store in October. We have bad rain, sometimes snow here and Costco resented to take responsibility and replaced tires with at least some credit back to me. Not sure if I will invest my money again here.

I recently bought tires through Costco for two of our vehicles, a Toyota sedan and SUV. We have purchased tires from Costco before. Appointments are difficult to arrange, so I waited 1-1/2 to 2 hours both times. They work strictly first come first served, so a repair, rotation, or rebalance will take the same time - not satisfactory. But Costco apparently does not care because complaints have been written about that for years. My experience suggests the quality of the Michelin and Bridgestone tires I purchased is not the same as those purchased elsewhere. Some of the tires installed on one vehicle required in excess of 6 ounces of weight to balance; whereas the tires removed had required only a couple of ounces. No bent wheel or other anomaly detected.

We bought new tires from Costco October 2016. Costco had to order in our tires. After 9 days I decided to call them and they informed me the tires had been there a week. "Nice of you to call and let me know". The tech replied "yeah, that's not something we typically do". So I needed to make an appointment to have the tires put on. The tech tells me there are no appointments for a week. So I scheduled an appointment and he then tells me I will need to leave my car for 4 hours. Ummm really? So we get through all of that and now we have a flat. We took it to Costco and they tell us, "Sorry, can't get you in. Our next appointment is for next Friday and you will need to leave your car for 4 hours". What the hell?? I've just decided I will take the car to Discount Tire. We've NEVER had issues there. They will fix your flat for free even if you didn't buy through them. In two weeks we are replacing our truck tires. It WON'T be another $1,000 to Costco.

It was around 5:30 pm and we headed to the Costco parking lot to unload merchandise into our truck. Groceries etc which was well over $475.00 at this Costco. My husband noted to his dismay that the passenger front tire was flat. (He just had it serviced the day before for winter tune up etc.) We were parked right in front of their tire center. Asked for a portable air compressor, however, they had none. He (my husband) then drove on the flat in front of tire center and asked for assistance to blow up tire. The female boss at the tire center was helpful but busy. She was unable to help as apparently there was a piece of aluminum wire in tire like from a shopping crate. Hole too small to be plugged had to be galvanized.

I purchased 90,000 mile tires from the Eugene Costco Tire center. I have approximately 55,000 miles on them and they apparently need to be replaced. At my last rotation the technician stated there was very minor wear due to a potential alignment problem. I had the vehicle aligned and today at the next rotation the tires are too wore to be rotated but need to be replace. It seem extremely far fetched and unreasonable that tires advertised for 90k get less than 60k. Your tire center is a scam and a sham. I'll never shop for tire at Costco ever again. But hey, at least the tech was rude and flippant as walked out of the store with my 12 year old. You guys should embarrassed and ashamed.

I purchased 4 Michelin tires from Costco last week of October. The service guy at the counter said he has to order the tires and will call me back when they have the tires. I asked how long it would take to get the tires and he told me up to 7 days, so he did not give me an appointment because he didn't know when they'll get the tires. I waited a week and no phone call. I went back to the counter that week and was told that had the tires 4 days after I ordered so he gave me an for Dec 23. I said had they told me when I ordered the tires that it'd take 8 weeks to put them I would have gone somewhere else. Because I didn't want to go through the hassle of cancellation and look elsewhere I took the Dec 23 appt.

I have gone to Sandy Costco Tires twice now getting the 90000 mile Michelin tires thinking they would work great especially for how much I paid. The first set only lasted 40000 miles and needed to be replaced. I went to them seeing if they would honor the warranty but instead they would honor only half the warranty. I was disappointed but thought I would give them another try since half price seemed like an alright deal. Well the second set only lasted 25000 miles and they refused to honor the warranty even though I followed everything they wanted both times. The service was awful and the workers were extremely rude and not helpful. I would never use Costco tire service again.

I have flat tire. Went to Costco tire center at Chino Hill. I have a little bit over 50000 mile. Got there just before 10 am, on 10/28/2016. Said tire cannot be repaired. Not well explanation about options. End up changing all 4 tires. I thought it's time. 4 yrs, 50000 mile tire. Ok, I paid. I was told it should not take that long. I told him I have appointment at 12. He said no problem. It took more than 3 hours. They are not willing to answer when asked, felt completely neglected. After finishing, they just give me the key, they don't even bother to explain what they have done, what need to be done etc. NOPE. Won't come back and won't recommend this place to anybody.

I always used Costco for new tire installation service in the last 10 years. It seems like things have changed at Costco, the service quality is down. I just had new tires installed at Costco on my van. The service person indicated that they need to replace one TPMS sensor because it got broken when installing new tires so I payed for a new sensor. After work completed I am experiencing vibrations when driving the car, the TPMS indicator on my dashboard indicates issues. I was driving my car for about 40 minutes and the TPMS indicator is still ON. I am going to call Costco tomorrow.

I’m disgusted that a tire center does not perform wheel alignments on new tires. It was only after I purchased 4 new tires and went to drop off my vehicle to have them replaced that I was told I would need to take my Jeep grand Cherokee elsewhere for a wheel alignment. After I spoke to the manager he insinuated that he doesn’t know for sure that I was not told this and that all customers are usually notified of this. I told him to immediately refund my credit card and do not change any tires!!! Costco Tire center is extremely reckless, dishonest and downright dangerous!! Had I known a so-called tire center was unable to do a wheel alignment on brand new tires I would have avoided at all cost!!! Don’t waste your time!!!

I have been a happy Costco member for years and have always purchased the tires from them. During the last two to three years, two of my cars have experienced flat tires and require repairs. It has been three separate incidents that I was told the tire cannot be repaired and I need to get a new tire. The employee proceeds to tell you they will prorate the new tire for you based on the thread left on the old tire. However, none of those occasions are they willing or able to show me what happen to my old tires.

One tire pressure was low. I pumped to 50psi and without any problem make it 5 miles to Commack Costco NY Long Island. After telling them about flat, without checking my tire I has numerous questions like: How many miles on the car itself - like it makes difference!!! 80000 sir. Finding on his comp. that tires was purchased in 2012 and declaring that tire is too old. It's 4 years old, and all rotations was done on time. Very rude attitude like I was in third world countries. After giving my phone number, he couldn't find it in Costco comp. system. Is there any justice??? Thanks Frank from Costco.

I purchased 4 Michelin LTX M/S2 tires from costco. There is a 115,000 km warranty on the tires. I have put 38,000 kms on the tires and the rear have 3/32 (bald) and the fronts 8/32. When I took the tires to check about warranty I was advised that the tire were rotated wrong so they wouldn't warranty the tires. The tires are over 5 yrs old, however whether 38,000 kms are put on the tires in one year or over 5 years, it shouldn't matter I only got 38,000 kms on 115,000 km warranty tires. These Michelin tires are garbage. Whether it is Costco or Michelin in my opinion this is not too good for customer satisfaction.

I have been long time members of Costco and very happy with the overall service provided. However, the way the tire centers are run is such a shame and an insult to the value of my precious time. Tire Rotation system requires that I practically take a day off to maybe get my tires rotation done. This is a mega waste of time and I feel deeply insulted and disrespected that my time is misused in such a way. I would take my tires somewhere else if it did not void the warranty. I hope they revise methods because this is a blatant disrespect of people's time. Not worth the savings for me... My time and money will be best spent elsewhere.

The men, Blake in particular, in the tire department took time out of their busy day to help me assess a flat tire and even put on my spare for no required compensation. They were concerned for my safety and to avoid damage to my vehicle. These are people I want to continue doing business with.

I have a Prius 2013. Drop my car this morning before 9:30 (open at 9:30 am on Saturday) at Fremont Costco to have a rotation. Received a phone call by noon regarding the lock. I All wheel is lock and need the key. (I am a lady which no idea about what this Costco folk talk about). I was in San Francisco. After lunch, I pick up my car and manage to find a friend who is a mechanic to unlock my car wheel. Costco told me that they have cancel my order so if I need the service again, I need to start from beginning. Within 20 minutes, I bring my car back to Costco to continue the service.

With great regret I am writing this. On Feb 14th 2016 I bought 4 set of Michelin tyres from Costco on 14th June 2016. After picking my kids from school I went bit close to the curb. After 1 km the tyre got punctured. If this was a quality tyre this would not have been happened. This was my first experience buying Michelin tyres. After buying the new tyres it has done only 4544 kms (In Feb 78393, now 82937). I went to Costco tyre centre explaining what happened but they said they can't do anything about this because it has happened in the edge of the tyres. They are just asking me to buy another one. I would like to know whether there isn't any km warranty for the tyres. Is there any way to get some help about this?

I am a executive member of Costco and have been going there over a decade. It is awesome store but not the tire center. I trusted their words at least 2 times when I went there to fix tire flat. Every time when I go there they always tell that it can't be fixed because of safety measure. They tell you that you will have to buy a new tires. I trusted and bought tires 2 times. Today I went there for tire rotation to Edison Costco tire center and found out that there is a small nail. Now they say it can't be fixed and have to buy new tires. They have not run more than 10K. This is ridiculous. Every time you go there they do not give you a choice of fixing the issue, recommend you to buy new tires. It happened so many time, they never fixed it a single time. I will never ever recommend you to go this place.

I have a brand new set of the Michelin Defender LTX's in 265/70R16 on my SUV. Costco returned the car to me with three of the four tires out of round, as indicated by excessive balance weight. One has 6.5 oz, one has 5.5 oz, one has 5.0 oz, and the 4th has 3.5 oz. Apparently, Michelin has a quality issue with this tire, and it is most unfortunate this has replaced the reliable and popular LTX M/S2 and Latitude tires. The Defenders replaced a set of Costco-only Michelin LT A/S that were returned under the 30 day satisfaction warranty because they have horrible road noise at freeway speeds. This is very disappointing and a downhill departure from the trouble-free experiences I've had with Michelin in the past. The Costco Tire Department tries to please, but each visit is a 3 hour ordeal; they are busy all the time, their paperwork process is inefficient, and they are understaffed at the service desk.

I purchased tires which so far are fine. I had an appointment and it still took 3 hours to get tires on because they said they ran into a problem with the sensors on the rims which turn on a light on the dash if there is a tire problem. The next day, the light on the dash came on showing that there was a tire problem. It went off after a day or two and then came back on a few days later. When I took the truck back to Costco, they said the work was not in the computer (how can that be?). Then they told me that the light was on when I originally brought the truck in for the tires, which is not true. They said I would have to take the truck to the Ford dealer since it was not their problem. I asked them to at least check the air in the tire, which was actually nitrogen. They added nitrogen and the light has not come back on. Why couldn't they have just checked that without all the hassle and essentially calling me a liar? I won't be back there for tires.

We have been long time members of Costco and very happy with the overall service provided. However, the way the tire centres are run is such a shame and an insult to the value of my precious time. After buying tires through online Costco I now find myself trapped in the insanely dysfunctional first come first serve appointment system (which should be clearly indicated online when purchasing tires). This appointment system requires that I practically take a day off to maybe get my tires changed if I am lucky enough to win the "first come first serve" lottery of the day. This is a mega waste of time and I feel deeply insulted and disrespected that my time is misused in such a way. I would take my tires somewhere else if it did not void the warranty. I hope they revise methods because this is a blatant disrespect of people's time. Not worth the savings for me... My time and money will be best spent elsewhere.

I bought 4 Michelin tires for $1,006.89 in 2012. Only 30928 miles and I got a nail in my tire. Costco refused to change it and let me buy 4 new tires. After I argued there is 50,000 miles warranty from Michelin, Costco agreed to give me a discount. The funny part is that, now Costco said I only need 2 rear tires to change instead of 4. I felt Costco is not honest this way. So after a long argument, Costco let me change all 4 tires again but only give me 2 tires warranty discount. Is Costco an expert for tires? Which way is safety, change 4 or only 2? Why Costco changed the idea according the discount I do not agree so I checked through internet. I found there are a lot of same complaints. But I do not know what should I do next? Only complains at ** or https://www.consumeraffairs.com/ and just pay money for new tires?

If it weren't for the tire manufacturers giving Costco a break they wouldn't have a tire business. Lines are terrible. You can ruin a day by waiting to get in and there's no give up to it.

On Jan. 6 2016, I had Costco install 4 tires ordered through them on my wife's 2008 Honda Pilot. This is a one owner car that has been retired before by them. I'm a retired mechanic and maintain all 5 cars in our family including a new Corvette. I also maintain a classic car collection for a friend that is worth in 7 figures and many other vehicles and machinery. I'm not your average soccer mom that rolled in off the street. I personally waxed this car 6 weeks prior. A week prior I completed many repairs on the car and had the wheels off for a week while I had it up in the air. I was tripping over the tires for a week. Do you think I would have noticed damaged to the rims at this point or when I waxed it? I can assure you I would have. I've had all my cars tired by Costco for many years and trusted them to the point that I didn't even look at the rims and signed off when I left.

I have bought 4 tires for both of our cars at Costco. And so far, have not had a problem. Been in for rebalancing and/or rotations several times and they always got me in and out quickly with no problem. Tires were a better deal than elsewhere and was able to get them installed right away. I'll likely go back next time I need tires.

My tire got damaged on 2/15/16, waited for Springfield VA Costco to open at 10 to go there and fix my tire because I used one year and I had warranty. I called them, someone said they are close because their associate did not show up to work. Called after lunch, they were open but they might close the tire department anytime. Went the next day - an African American guy and a Iranian guy very nice and polite. Took the tire from me and ordered a tire for my vehicle. The next someone called me to come and pay otherwise the job is not going to be done. Went there, a Spanish/Chinese looking Manager and Chinese associate acting as if they own Costco, I pay the money and I told the guy put the tire in to my wheel tomorrow when my wife comes, that way she doesn't have to wait longer because I have an infant baby.

I ordered 285/75r16s for my 02 Chevy 1500... Price was a little high, but I was willing to pay for what I thought was going to be a good company to buy from and have install my tires. I scheduled my appt, arrived on time, dropped off the keys, and that's when things went south. 15 minutes into my appt and I receive a garbled call from someone at the Tire Center concerned my tires wouldn't fit my truck (which was inaccurate as I had asked 3 professional mechanics, my boyfriend who is a mechanic, and several others about the sizing). They said they would try to fit one on and get back to me. Okay, sure. 90 MINUTES LATER and I still have not heard anything from them. I go over to the desk and I'm told my tires wouldn't fit (they would have rubbed and they were too wide for the rim) and they wouldn't put them on... and I received no phone call about it?! Come on Costco!

I brought the car in for a flat and they rotated the tires. Of course pressure tire light was on still when I got back on the car and the technician's answer was that it was going to go away after I drove 5 miles, it didn't. I came back and other technician's answer was "well we didn't know." Doesn't make sense if you are rotting tires you are inspecting the tire correct? This are people's lives we are talking about. I think I'll never buy tires from them again, it's always the same with the technicians at this location.

On November 19, 2015 I ordered a set of 4 Michelin Premier A/S 205/55/R16 Tires on Costco.com & had them shipped free of charge to my local Hillsboro, Oregon Costco store. These were to replace the factory installed Bridgestone Turanza EL400 tires with only 19,300 with 5/32 tread left but were sliding constantly in our Oregon rain. Tires took about 8 or so days to arrive as UPS revised delivery date twice - the tires shipped from Houston TX. I then checked Costco.com for another brand of tires and saw that they were now $70 off a set of 4 starting Nov 20, a day after I placed my order.

Spoke with the employee at the desk who routed me to a tire Tech, who informed that the tires in question were worn out due to the tire defect on that Michelin Brand Hydroedge 90,000 mi warranty. He also stated that they did not carry this particular tire for that reason, the tire wearing out on the edges of the tires which was the problem with my tires. Spoke with the Shop manager who read the Warranty inclosure who, apparently couldn't also like myself did not understand the verbiage which stated: Regardless of age. He informed the Store manager, Tony who had no respect for my concerns. All I was asking was credit on new tires due to the defect.

I purchased 4 brand new tires 3 years ago at the Costco in Tigard Oregon for $641.96. They added random fees to my bill like balance and tire disposal which I wasn't happy about. I had recently been told that they are worn and that I need new ones. So I went back to Costco to have them look at the tires. I still had about 45k miles or an additional 3 years on the warranty. I did everything right in the 3 years that I owned the tires, alignment, rotations, air checks, etc. Well, they declined to use my warranty. They gave me multiple excuses why they wouldn't warranty them, "You didn't come back to see us for all your tire needs." I went to closer locations like Les Schwab and the dealership where I purchased my car, not to mention, the wait time was significantly less.

I ordered 4 new Michelin tires on Costco.com on Monday morning. I received an email from them included tracking information from UPS. I decided to check on Wednesday morning and the Costco site said the tires had shipped. When I hit the link to UPS, their site said a label had been printed but no information on delivery would be available until the tires were delivered to UPS. I called Costco on Thursday because no status had changed since Wednesday. The person I talked to said to wait until that afternoon, if nothing had changed they would expedite the order.

Decided to buy snow tires and rims from Costco. Rims are not available at the Costco store, ordered them online with delivery to my home... When they arrive, I take them to Costco to have everything installed. When I drive away, I notice quite a pronounced "hopping" shake from rear wheels. When I return to have them checked, told I have to wait for 3 or more hours. I asked to make an appointment, sorry, they don't take appointments... Told to come before opening time and line up at door... REALLY... I then asked to put me on the list and I'll come back in a few hours, sorry, can't do that either. I would have to leave my keys and sign the work order, and wait 3 or more hours just to get my car looked at...

Got my tires replace at Costco after ordering online. At the time of appointment, they charged my additional $15 (per tire?) for adding a TPMS sensor which they said is "required" to honor tire warranty. Immediately, after I drove off the TPMS warning in Car came on. I brought the Car to Costco-Tires 2 additional times and they could diagnose the problem. Because of their incompetence, I had to take it to Volvo dealership where they charged $99 to diagnose the problem which was faulty sensor. This after, I had requested Costco folks to check the sensor. Now Volvo is charging me additional ~$300 to replace it. I have a written complaint to Costco; Will update if I hear back fro them.

I purchased a set of tires from Costco a few months ago. Shortly after the purchase, I began hearing a growling sound in the front end every time I applied the brakes. When I took the car to the dealership, I was told the wheel lugs had been over torqued. After several hundred dollars of repairs, I went back to Costco to let them know what had happened. They refused to accept blame for the situation explaining that they torque their wheel lugs to factory specifications. I reluctantly decided there was little I could do about the situation and dropped my complaint.

I purchased four tires new and had them installed at the Albany Oregon Costco. I had the tire pressure checked by them a couple times. I was having a problem with the front end and stopped by Costco to have them checked. They quickly aired them up and sent me in my way. Since the problem continued I made an appointment and took the car to a repair shop two weeks later. I was told the front tires were bald and thread bare, which was causing the problem. Two new tires later and the problem is fixed. They sent the bald tires home with me.

I can't believe I'm about to write a negative review for my Costco Tire purchase but here it goes. Nov 7, 2015 Saturday, I chose Costco to get 4 brand new Bridgestone tires a full set for my 2008 Camry. To my AMAZEMENT, the very next morning I woke up to find that two of my tires are almost completely flat for some reason, and the other two brand new tires are also very low on air. All I did was drive the car home and really went nowhere else as it was already late in the day. I actually went out to my car in the middle of the night just to gush over my new well needed purchase. I was super surprised and extremely let down to find that my tires were flat. I definitely plan on waking up first thing Sunday morning NOV 8, 2015 and insisting on a full refund, as I now see after only less than 24 hours after a brand new purchase on a complete set of tires, they are already flat?!

Got new tires and had them check, rotated, and now that tread is down below what is accepted - they found a excuse to not honor the warranty. The tires need to be replaced and it is with less use than 65000 warrantied miles. Be aware.

I put a set of these tires on my wife's 2006 Town and country last November and they are already shot. The outsides wore very badly even though the was aligned with weeks of purchasing the tires. They were rotated at least twice during that time. That's not really the issue because all four wore out quickly. Once they got a little low on tread it was almost like you could see them wearing daily. I believe that they must have used to soft a compound during the products. Tires were great in the snow, but only got to use them for one winter. Instead of going back to Costco for tires on our other vehicle, I went to Walmart and got Goodyear. I suggest you do the same. Anyway the tire jockey at Costco told me that minivans were notorious for being hard on tires. Costco had no intention of honoring any warranty. So I did not know the warranty excluded minivans when I bought the tires.

We have been a loyal Costco/Price Club member since 1983. We bought a brand new set of Michelin tires for our Honda several years ago from our local Costco. When we bought our Honda new, we bought and installed a set of Gorilla wheel locks. These wheel locks were on the Honda when we purchased our new Michelins from Costco and nothing was said about these wheel locks at that time. When we have gone back to Costco to get our tires rotated we are now turned away because our wheel locks are not factory HONDA OEM. One of the Honda's Michelins had a leak in it and it was going flat last Friday, plus it was time for a tire rotation.

I bought tires from Costco 5 years ago and paid for free lifetime tire repair. I took my car to Costco because of a slow leak in 1 tire and they refused to repair it because they said the life time repair warranty is for 5 years. Never buy tires from Costco again.

This is embarrassing. I bought four Bridgestone Tires at Costco, and went on this site to say they were the noisiest tires - ever. THE TIRES WERE FINE. I had my Equinox in for a check-up and the wheel bearings were worn out. When replaced, the tires were very quiet. I commend Costco, who offered to replace the tires with another brand at no cost other than any differential in the selling price - even though I had driven the car for three months and put a lot of miles on the vehicle.

Today (Sunday, 09/13/2015) morning I noticed that one of the my car tire is flat, so I put the spare tire by myself before starting to Costco Tires at Fremont, California. Reached Costco around 10:30 AM to fix the flat tire and for rotation of the tires which have been bought from Costco. After waiting for 20 minutes in the line they issued me Purchase Invoice after taking the keys and been told to pick the car after 5 hours. I thought I heard wrong so I asked "Sir, did you say 5 hours?" "Yes, 5 hours" because I got #27. I was ok with that and thought to shop around (Costco, Target and Lowe's) before my wife pick me after couple of hours after attending her orientation of a School which she started the same day.

After standing in line for 20 minutes and then having been told the tires I needed have to special ordered. All that's fine. The cost was $1,061.00, had only $1,000.00 cash on me. Was told Costco needed the full amount before ordering tires, like I'm going to toss away $1,000.00 and not pick up tires for a whole $61.00. Costco wasted my time and lost a tire customer for life as I will never buy another tire from Costco. Went to a tire dealer and was treated like a king, not Joe dirt.

Have a 92 Suzuki Sidekick. Bought 4 new tires. While they're installing I go shopping & get a call that lugs are broken. I go look at wheel & they broke off the top of lug bolt. Then told me they would not install tires AND I could not have my car back unless I paid for it to be towed! I think it's illegal not to give me my property back. But just so I could get out of there I told them to install the tires & I would then have it towed. I'm pretty angry sitting here going on 2 hours waiting.

Four tires were installed a few months ago and had front passenger side tire flat driving on local street. Earlier before new tires was installed, the car ran into curb and was disabled due to broken shift cable. Car had front passenger tire. Costco put on tires after I fixed the shift cable. The car has check engine light on since I bought last December, effort was made to replace oxygen sensors. I drove lightly hoping that the new tires would last a while before I fix the engine light and then do the alignment. Until one tire was flat, I did not know how serious the curb hitting accident has caused. It's my responsibility to make sure it's drivable condition. I explained to the tire manager Doug and then the general store manager about the tire center change in installation policy and procedure. The front wheels especially the passenger side was visually seen shifted unevenly.

Have 32k on a 65k Michelin tire. They have 3/32 wear and they need to have 2/32 wear to honor warranty. Felt like I was talking to a used car salesman. But it was the sales manager at the Hillsboro Costco. I even told him that I should have had my husband bring the car in because I know he wouldn't have talked to him like he was an idiot. Said the cause was the alignment but that was just checked at alignment shop and that was fine. Lots of excuses and double talk. Refused to warranty the tires? It doesn't make sense to pay 100 bucks a year to get treated like a Walmart customer. I know I'll save a lot more than 100 dollars a year if I stop shopping there.

Replaced 4 Michelin tires at Costco. Drove back home, one of the tire was low tire pressure/flat. I filled in and again after an hour tire pressure was going down. Did not expect this when we pay $700 to $800 and have a flat tire at the end of the day.

I purchased a set of All terrain tires for my 1998 Chevy Suburban at the Pyramid Highway Costco in Reno NV. Before even getting to the Highway, a wheel weights fell off. The manager had the crew redo all the wheel balancing. In retaliation for catching their bad work they did not torque the lug nuts on the front right wheel. Three lug nut studs stripped out requiring the lug nuts to need to be cut off to remove the wheel. The wheel hub was ruined along with the 8 studs and lug nuts. Costco's so called expert blamed it on rust and metal fatigue and everything else except their employee not torquing the lug nuts. I am glad the wheel did not fall off at some point and kill my family. And I will never be buying anything ever again from Costco.

In my first two occasions I have gone into the tire department, for either purchasing tires or service, I had to wait more than 2 1/2 hours. In both instances it was estimated it would only be 90 min. Perhaps even more frustrating than their slow service is their unwillingness to service tires that have been filled with Fix -A- Flat. Their policy in this case is to replace the tire because they feel the chemicals in Fix -A- Flat destroy the tire even if the chemical has been in there for less than 24 hours.

Upon calling Michelin, they opened a case on the issue and told me to take the vehicle to Sears or Tire Kingdom for inspection. Took to Tire Kingdom - they inspected tires, called Michelin and I was given 60% credit by Michelin towards purchase of new set of Michelins..... Was fair....UNLIKE COSTCO. WILL NEVER, EVER USE COSTCO TIRE AGAIN!!!!!

I had a poor customer service experience at the New Rochelle branch. When asked about questions he could have provided, like warranty, tire rotation etc. The guy said he "don't read minds". The other customer walked out after finding out it's a three hour wait. The guy said, "So what?" All he wanted a tire rotation.

Bought Costco tires 2 times. First time for my Camry with 70,000 miles warranty. But after 40,000 miles the tires were worn out. Took to Costco, they blamed I did not do alignment every 12k miles. But I showed rotation records but they ignored it. 2nd time I bought tires for my Odyssey Bridgestone with 65k miles warranty. Same story, after 35k miles they worn out - this time I have records showing my alignment and rotation records. To my surprise, sales person told me it is defect with my car. Never ever buy tires from Costco. It is better buy cheap tires with 45k miles. They are very dishonest.

We have been members (>100/yr) because we thought it was worth it. No longer true. The return policy was ridiculously generous but is steadily eroding. Our collective need for fatter retirement accounts means it's no longer sufficient for a business to be profitable. We need continued earnings GROWTH for the stock to gain value. I believe Costco is steadily escaping to the ordinary. Can't see how this is good for business, but perhaps their analytics show satisfaction is no longer important. But I digress...Discovery #1 is Costco's car battery offering is dramatically altered. OK. Duly noted. Discovery #2 is they no longer seem to want my tire business.

Hello, I have experienced subpar customer service/lack of attention, motivation, and overall friendliness Columbia, MD's Costco Tire Department. Not only was my wait 3 to 4 hours for a simple tire rotation, but the personnel working here are not your most friendliest of servicemen out there. It seems as they were pushing for appointment only services the most. I think that there should be a basic and logical service level approach to those members who buy tires at Costco and experience long waits. Either offer a cut off time for services or appoint the newest employee to deal with quick and easy rotations. They are not a big deal. If I had the equipment, I would do it myself. It does not make sense for me to pay for an annual membership and have to go through longer waits than Mr Tire or Merchant Tires. Please do something about it. At the time of this review, there are 4 people currently waiting to be serviced.

When I sign up with Costco, one of the perks paying $100 a year membership was the benefit to fix your flat tire. I had done it before with same store but now they change their policy stating liability issue. I offered to sign a waiver but they refuse. The repairer is the one who refuse to repair my tire after I waited in the and checked in my car. What a waste do time. I had planned to shop at costco today but I drove away because I was so angry.

I had a very poor customer experience at Costco Tires. I ordered 4 new tires for my 1993 Explorer through Costco web site. When the tires arrived, I went to Costco to have them installed. Within 30 minutes I got a call saying they REFUSED to install them because I had the wrong lug nuts installed on the rims. I had the original lug nuts from 1993 when I bought the SUV and presented them to the Auto Tech. He said “they were also wrong” and showed me a picture of a lug nut I have never seen before. I then asked if I bought the lug nuts shown in the picture would he install the tires. He still refused now saying “the rims could have cracks” and he would not take the responsibility because of liability issues.

We bought tires for our Oldsmobile, we also bought the expensive warranty. I noticed that only after 8000 miles, the front two tires were nearly GONE. So I thought, "no worries I'll just apply the warranty and we'll be good". I go there and they tell me "you're driving too hard", "your suspension is worn", "we won't cover you." They won't cover me because of "rapid wear"... isn't that exactly what the warranty is for? Excessive wear under regular conditions? I can't believe a respected establishment like Costco can get away with this. Magically the manager is absent every time I go, still trying. This is the store in Bolingbrook, IL.

Came in for a flat repair, and was told 2+ hour wait. My wife got 4 michelins put on her Acura, and they all slow-leak and need to have 7-8 lbs added every 6 weeks or so. Not impressed with their competence.

Bought Michelin LTX MS/2 tires for 2012 Ram. 70000 mile warranty. 25000 miles later tread down to 2/32. Had to argue with Costco to get mileage credit. Said I never rotated tires. Proved them wrong. Very unhappy with Michelin and not real happy with Costco.

I purchased 2 new tires a month ago. Drive home my was all over the road. I drive a Mercedes E550 and had never experienced this before Costco tires. I called the tire center and was told that whenever you have 2 new tires put on the car the wheels need to be balanced and aligned but they don't that. So I called Mercedes and made an appointment. When I got there they told me it was not necessary for rear tires. One of their service people came out and drove the vehicle and said the alignment was fine. He then checked the air pressure. The tires should have a max psi of 37. They were at 45. Overinflated. Mercedes corrected the air pressure and the car was fine.

4 Michelin's were purchased tonight by my son in law and myself at the Santa Barbara Costco. Chris at the front desk, Joseph, and most especially Dave, in the service center, provided exceptional quality service. Hardworking, attention to detail, old school craftsmanship... truly amazing. These gentlemen made our day!!!

Had a similar experience as posted. I had a blow out of my right rear tire. I needed a replacement. I knew it was coming because the last time I had my car serviced, they recommended tires soon...not urgent. I go to Costco to have my tire fixed, plan on buying 4 new michelins as they all 'need' to be replaced. They say the other tires are 'fine' so they replace 1 tire. 1...one...uno. Wife buys into this so 'we' agree on the 1 tire. As they were removing the spare which was hand tightened, they said the lug was over torqued and broke two lugs in the process of removing them. 170.00 and 3 hours later at another repair shop...back at costco. Paid 130 for 1 new tire.

Purchased four tires for install and balance. I was a Ford mechanic, factory-trained, degreed, and with years of experience so I know when I'm being lied to about my car. They use hi-torque impact guns to remove lug nuts, and broke one off, leaving the wheel unable to be removed. They said they couldn’t and WON’T fix it, did not offer to fix it for me or to pay for me to get it fixed. He said it was MY problem.

The tire rods and threads of VW were damaged while installing tires on and after while tightening the bolts on the rims. I just had safety inspection performed on my VW at the time I brought my car for changing tire at Costco center of Pentagon City, VA. The rims of two back tires were damaged. Multiple dents all over the corner of the bolts, holes on rims. For your own safety, do not change tires at Costco because their technique do not have the skills to perform proper jobs on the tire.

Ordered 4 90,000 mile tires online with delivery to local Costco and installation. Excellent price - about $40 lower per tire including savings from installation less than Sears. Installation cost was $15 per tire. This included mounting on rims, balancing, old tire disposal fee, road hazard ins, flat repair for 5 years. Lifetime rotation and pressure check, and nitrogen top off. The only disappointment was that they had no appointments available. I showed up just before opening time, but tire department was already open. There were 3 cars ahead of me. I asked how long was the wait. She said 1 hour to 1 1/4 hr. At one hour 16 min, the car was ready to go. Everybody working there were excellent in customer service. Will buy next time at Costco again for sure.

I am a big fan of Costco and have shopped there regularly for decades. I just had a bad experience at the Costco Tire Center. I know those guys are crazy busy right now and always. I'm just trying to buy 4 new tires for my Subaru wagon, which is the most common car in town. They only have 3 tires in stock. They have to order the tires which is going to take 4 weeks. Ok. No problem. But they cannot order the tires on a weekend. You have to go in there between 10 and 3 on a weekday. Can't I call in and order them over the phone on monday? "No, because you have to pay for them when you buy them." "But I have my credit card and all my information right here right now. Can't I pay for them now?" "Nope, gotta come back between 10-3 on a weekday." REALLY? With all today's modern technology, you cannot figure it out without me having to take off work to come in here? I'm not impressed, very inconvenienced and having my safety compromised because I can't get new tires.

4 brand new VW rims that I took in box to Costco were damaged while installing tires on and after while tightening the bolts on the rims. The rims were in box brand new and directly from VW dealer. I have asked the manager of the tire centre to file the claim and waiting to see what is happening? All 4 rims are damaged. Multiple dents all over the corner of the bolts, holes on rims. If anyone values their rims, do not change your tires at Costco!

I have Costco tires on my Tacoma. While traveling, I went into the Costco, in Boise, with one going flat. I was told it would be 6-7 hrs to fix it. I went to Les Schwab instead and paid $15-20 to have it repaired, and was on my way within 1 hr. I questioned the Costco tire technician, in Albany OR, about their repair policy. I was told that they don't work flat repairs into their normal schedule. If they have an open spot they will repair a flat, otherwise you will be put at the end of the list. It made me wonder if it is worth the $100 savings to buy tires there.

I was there for the installation of winter tires on my car in the morning. Meanwhile I was waiting for my tires to get changed. I just started to stroll around & one lady from Costco came. Her behaviors was so bad and disrespectful. She was literally yelling at me and told me to sit at the food court. Her tone was so bad. I don't think anybody should talk so rudely to their customers so badly that they feel so embarrassed. Anything can be conveyed in a polite and nice tone.

I brought my car in due to slow leak on front driver side tire. Just wanted them to fix the tire. I work for Costco so I left it there before I started work and told them to call me on the radio if they had any questions. I worked my full shift and I had to call them when they were closing the shop to get my keys. I expected car tire to be fixed. They told me the tire was driven under inflated and had slight damage done to inside of tire. So I left and went out to my car with the donut on there. On 10-31 payday, I went to a used tire center and asked them to fix my tire. They told me nothing was wrong with it.

I bought new tires from Costco Austin, TX 78759. After running on those tires for about one-third of their life. I feel noise coming while driving my Honda Pilot 2007. I googled and found out that might be a ball bearing issue. I took my vehicle to Honda dealer. They checked and gave me in writing that issue are tires cupping. I took my vehicle to Costco. The technician, Mr. **, attended me and saw notes from Honda dealer. He said, "This issue could be due to bad suspension that we cannot check. If you get them checked and show us in writing that everything is fine then we will do something." I took my vehicle to Meineke. Everything was fine even the alignment. I was kind of relaxed that the troubled tire will be replaced. But then the same technician made a case, "There must be some 'other' problem and we cannot replace them. If you buy new tires we can waive the installation charges." That's it. Now I decided not to take my car even for covered rotation and all that. I am quite happy with the service from Discount Tires for my other car. So bye bye to Costco.

Okay, due to reading so many one-star complaints about Costco tire dealings on this website, I was expecting a bad experience today. I had purchased 4 new Bridgestones in Jan 2014, did the required rotating, and kept the pressures right. But yesterday on the way home from a long road trip, my left rear tire suddenly disappeared. I had only a few shreds of bead left when I got to a safe place on the Interstate. Changing to my nine-year-old spare was not very difficult, and I made the last 200 miles home with no problems.

First, I think that Costco does a fantastic job of installing tires. The problem lies in the fact that tire center personnel will tell members "no" to anything off-script. They installed tires for me that I had bought from another supplier (Costco only carried a winter tire as a fitment for my car) after getting the managers permission. I paid their installation charge which included the "road hazard" protection. Six months later one tire was low from a nail in the tread. I went to Costco to have them "patch and plug" the tire for a permanent repair. They had done this before for me in the same situation (me buying tires, them installing them and still repairing a flat...on this same car too). This time, however, the personnel told me that they would not and began quoting policy. Now, any tire installer that will let their customer "go down the road" instead of just repairing the tire for them (even at some cost) is not worthy of trust and should not be considered reputable.

So I have had 2 alignments done because I was told my tires were bald (which I bought from Costco 1 year ago.. ) from a bad alignment. Toyota has been doing my tire rotations which I was told makes the tires not valid for Costco's warranty. UGH! I then heard one of the associates say that the Utopia tires were not suppose to go on vans. They are too soft for that weight of a vehicle. So the manager credited me 76.00 plus free installation for 2 tires. So I paid 386.00 for 4 new tires. Very frustrating. Tires should not go bald in a year. Costco should have credited me the full amount back...

As a loyal and long-time customer of Costco I have come across a rather disturbing issue. I purchase my tires from Costco so I have the satisfaction of knowing I will receive full warranty and a high quality of customer service. This is important to me as I am retired and do not have the strength or energy that I use to have to service my own vehicles. However, I recently had the misfortune of getting a flat tire in Burlington, WA. It was a slow leak so I was able to get to the Costco in just off Interstate 5. When I arrived and explained my situation to the tire shop, I was told that I had to remove my own tire because the truck had a camper on it and it was policy that trucks with campers were not permitted into the bays.

I decided to purchase my snow tires through costco online, since they had the best deal. They were a special order, which meant that they were coming from the Michelin warehouse. I received a notice that my tires showed up and were ready. I arrived to costco with my rims, since it's way too early for snow tires, and was told it would take 20-25 minutes. 5 minutes later i got called saying that my tires were date coded 2010 and that they were 4 years old. I told the service guy this was fine since tires have a shelf life of 10 years properly stored. Got a call back minutes later, saying that it was Costco policy that any tire older than 3 years couldn't be used, and had to be rejected.

Bought tires 14 months prior. I had my tires rotated at Costco and between with oil changes at Firestone, I noticed my tires were really bald on the front of my car. My husband brought my car into Costco to look at the car tires. The manager said, "your car is out of alignment, it is not covered." I called the Costco immediately when he got home and informed him that is NOT true. My car is always mechanically maintained. He said if I brought proof that my car alignment was not off, he would prorate the tires, otherwise as a courtesy I would get 25%. Well I brought my car to a Mavis and my car was within factory specs and the alignment was fine. I returned to Costco and the supervisor called the manager at home and he said 25% even with proof of alignment.

I bought Michelin tires from Costco online, installed in Sterling, VA. Not only did they install my solid tires in less than an hour, the guys who helped me were incredibly professional, kind, and hard-working. After they finished my tires, my keys fell into a sewer grate. Fabian and Carlos came to my rescue and saved my keys 6 ft down. Fabian actually climbed down to retrieve them! These guys are our unsung heroes, America. Everyday kindness is where it's at. Thank you.