Costco Tires Reviews

Never go to Costco Tire Center if you are not tire expert! They recommended and installed lower load index tire in 2017. My tire was blow out 3 times within 4 months due to a pothole on a highway (around 70 miles/hour) and my all wheels were bent. While I got a Costco road hazard warranty service 3 times, they did not notice it! Finally, they found their mistake in April 2018. So, I claimed fee of wrong tires, 3 times previous warranty installation, and fee of new wheels. Costco accepted new tire cost only.

Today I had the worst experience at Costco Tire in Plano. I took my car there and as the tires were worn out after 38K miles (warranty was 80K) I was supposed to get the warranty credit, I was given so much hassle and was told that I will not even get the 4th tire replaced on discounted warranty price because it still had a very little thread left before it qualifies. I said let's do 3 then, well then we can't give you a warranty on the new three. OK, but before we go to that point I was challenged that I did not maintain the tires (rotation record) was not up to date, the first one was missing as I got that one done at the dealership, the last 3 were done at Costco but since I did not have the very first one after I replaced at Costco I could not prove that I did it.

Finally, they took a look and fixed the other tire as well. I was pissed off when I was on the phone but they resolved the issue kindly so I would like to close the issue.

Stay away from COSTCO!!! If I could give ZERO stars I would. They have caused numerous problems since I got the tires put on my truck last year. The tires are great... the service they promise after the sale is TERRIBLE! The mechanics are inexperienced and rude. They keep you waiting for HOURS to get the service done, while other customers who are paying for tires are taken ahead of you. They kept me waiting for almost 3 hours once to repair a tire with a screw in it. Then, when I get home we find the screw is still in the tire! They never even did the service I requested! Then when I took it to another mechanic he tells me that my lug is cracked from being over tightened.

Terrible! The Pleasant Prairie Wisconsin location is slow as can be. We purchased 4 tires online and expected tire professionals to be able to simply install them. They told us that there was a 3-4 hour backlog. I'm here checking in after 5 1/2 hours and they say it's still 30 to 40 mins. What a joke. Never. Never again. They need to hire professionals that can work at a decent pace. Not these lowly paid kids that have no idea what they're doing. The inconvenience is not worth the money saved. Never again. Costco is a joke!

Bought the set of 4 tires online Costco.com. They clearly said, "Whenever the tires arrives to warehouse, we'll call you for installation." NOT TRUE. They never called, after 3 weeks I had to go myself. Installation was a nightmare, until today after one month, they couldn't do it right. Horrible.

Sent me out the door with 10/32 difference between front and back tires (I bought two new tires) 8/32 left on the two tires I kept. Not a word said about the difference in tread depth. I ran into slick roads. Put it in 4 wheel drive. Lost my front diff in 90 miles. A little over $4000 I am back on the road again. Costco just backpedalled and claimed A lot of things that were not said. So be aware. They are just selling tires. I will never be back. I need a company that watches my back and takes care of me.

Recently had Costco in Sudbury, ON install (4) new Michelin X-Ice snow tires on my 2012 Chrysler 200. They had broken wheel nuts, and stripped (3) studs on the one rear tire, and could not repair this problem, and had to pay my own mechanic $160.00 to repair their mistakes! They had no training or proper tools to adequately remove the wheel nuts, e.g. high torque air/electric impact tool, did not use penetrating oil, had no torches to heat the wheel nuts to remove instead of breaking them!

I am extremely disappointed today in Costco's Tire Center in Lehi. I purchased a set of 4 tires 2 years ago for my 4-Runner and the other day I hit some debris on the highway that blows out one of my tires to the point of not being able to repair. I went into my Costco today under the assumption that while I was still under the warranty of the tires that I would have to replace them at a prorated price. They told me however that although I bought them as a set and would have to buy 4 new tires as a set (they will not sell you just one tire for a 4 wheel drive vehicle). They do not honor their warranty as a set. They will only cover the damaged tire.

First time purchase of tires at Costco - Extremely poor service. Can never reach them over the phone. Long waits at service counter, poor managing of appointments. Was told my car wouldn't be ready for 5 hours even showing up for my appointment 15 minutes early. Save time and money and go elsewhere. Will try to get a refund and seek service elsewhere.

I am a Costco member. Today I came to Costco located at corner Dallas Pkwy and Eldorado Pkwy in Frisco Texas to get the rear new tires in for my vehicle 2005 Mercedes S500. Its cost $510.77. When the job done and I drove back home I hear some noise in the rear side, it's not normal. I came back to the shop and notify to tech about that issue and found out they make 1 of lug bolt broken.

I had 4 new tires installed by the New Berlin, WI Costco. While they were being installed I watched the tire technician take one of my tires which has an expensive polished aluminum wheel, place the face of the wheel directly on the concrete floor and pull off the wheel weights. The air was out of the tire so the wheel was loose in the tire and when he flipped on to the concrete floor it definitely made contact. I immediately pointed it to the service manager who indicated that this is not their normal procedure and he would discuss it with the tech. I said I was concerned about damage to the wheel and would inspect it as soon as the installation was complete.

I am a long time Costco member and recently became an executive member. For years I have never had a problem getting new tires prorated because the tires didn't last as long as the warranty. Last fall I brought in my Sedan to Costco tires in Pleasant Prairie, WI. My tires were very low on tread and I wanted new tires prorated. The tech told me he was going to do that for me but his boss stopped him. His boss came and said my tire tread was not below 2/32. He said it was at 5/32 which was not true. So I left mad and ended up coming right back.

If you value things like customer service, efficiency, and YOUR time then do yourselves a solid and don’t try to order and install tires through Costco - Tires. I went to the Hoover AL location, got there first thing, and didn't have tires installed until 5 pm. "First available appointment" wasn't for 3 weeks, so I had no choice. Kind of a joke.

On 8/15/14, we purchased 4 65K Tires (Item #596085) from Costco. Our car had 100,816 miles on it. Yesterday, in preparation to send the car off to Seattle with my college age children for them to use while away at school, I had the car looked over by our mechanic. Our mechanic mentioned that the car was in good shape except for the 2 front tires which were at 1/32. Our odometer is now only at 130,195. Therefore, I took the car to the 48th Ave. Hillsboro Costco yesterday for a 6pm appt (which still took 2 hrs), and was told that they would only rotate the tires and would not replace or give us any credit.

Bought tires for my son when he visited from NY. I live in NC. Bought 4 tires at Costco in NC on 7/1917. He went back to NY and on 9/2/17 he got a flat tire. He contacted Costco in Nanuet NY. The tires are supposed to have a 70,000-mile warranty. They told him they couldn't help him because the tires were in my name and I have to be there. Had I known I never would have bought them in NC. I guess they didn't want to lose the sale. Why would I buy them in NC if I have to be in NY for the warranty. He had to go to another tire store and spend $150 for a new one. Is this really the company you want to deal with? I have been a member of Costco for years. I will never deal with Costco again. I will now will be spending my hard earned money at "SAM'S CLUB".

Had a flat tire and brought it in for repair under road hazard warranty. Was told it couldn't be repaired due to run flat damage. Tires were Michelin Latitude Tour and I was told they were discontinued. Tires still had 60% wear left but was told all four had to be replaced for $800. Not much of a warranty. Found matching used tire and had it installed elsewhere for under $100.

Absolutely AWFUL experience at 205 Vineyard Rd, Edison NJ 08817. I will NEVER do business with Costco again. This the second time for my second car they did the same. Technician told me that wait time 2 1/2 hrs. After 1 1/2 he call me and told they can't remove the Tire nuts. I have to take to mechanic and remove them and put new nuts. They sold me all 20 nuts, I went to my mechanic. He had no trouble removing them and replacing them. Next day I went back to the Costco replace the tires. This time the wait time they told 21/2 hrs. After 2 hrs they called me told that I need to replace one sensor. I told them go ahead and replace. After 2 1/2 as they did not call me I went. They told another sensor bad but I do not need to replace them but the tire warranty won't cover them. This time I notice they are doing the same for the customers in front me. I think this a pattern they using on most of the customers.

Absolutely AWFUL experience at St. James location in Winnipeg. I will NEVER do business with Costco again. It all begun with a small low leak about 3 weeks ago, which I took to Costco to repair due to the warranty on tires. Everything was fine. 2 days later, the leak begins again in the same tire. We took it back. The people could not tell us if this was another puncture or the same one as there was "no notes on file" from the mechanic and he had gone home.

I bought 4 brand new Dueler H/L Alenza Luxury SUV Tires at 160.00 per tire excluding taxes that were advertised with a 65,000 mile warranty. A few years later and 31,000 miles on these tires, it has now become necessary to replace due to low tread. I am very, very disappointed to have paid this price only to experience under normal wear, use and maintenance (maintaining good air pressure/rotations) these tires not even lasting half the advertised warranty. This problem is what lead me to look into Costco reviews and, sadly, learn of the multitudes of others whom have suffered a similar fate. Initially I thought I had a good case for a significant pro-rate when reluctantly buying another new set of new tires there. But now, after reading through these complaints, I am convinced it will be a big waste of my time to even try talking reasonably with staff at this establishment.

So I made an appointment for 12:00 noon for a tire rotation wheel balance and to change a tire that had gone flat the day before. My wife arrived there at 11:45. Since it was lunch time I decided to meet her there for a Polish dog. I arrived at around 12:30 (SUV still sitting outside in the parking area), Had a Polish, sat down and talked.

If you value your time and customer service then do not go get your tires done at Costco. What you think you are saving you will spend in time and frustration. The tire department does not have the basic customer service that the store exemplifies. This is the first and last time I will be going to Costco for my tires.

After purchasing four new tires and install from the Fort Collins Colorado Costco Tire Center, I went home later the same day and power washed my car. I noticed the installers had chipped three out of four rims on my vehicle. After filing a claim and speaking to one of their representatives, they told me they were "sorry" and how "unfortunate" the situation is, and then tried to say it was caused by rocks. I know that isn't true, since I wash my car weekly and I'm positive there were no chips on my rims prior to Costco installing my tires. No repairs were offered. If you are shopping for new tires, I would strongly suggest considering having another shop install them.

Quick overview - horrible service throughout and dangerously over inflated tire that I found even after the 25 mile check was performed. I contacted a store at Warden and was told they had the tires I want but they couldn't hold them. I drove in to be told they couldn't fit me in and to come back the next day, 45 minutes before the store opened. There was no signage about lining up which meant there were two lines of people who thought they were "the" line - this led to a lot of shouting.

I came to Costco tire shop for all terrain tires for my Ford Explorer 4wd 96 XLT on Maui. I've been a loyal executive member for over 20 years. I called ahead and confirmed they had BF Goodrich T A Ko2 tires for my 96 4wd Ford Explorer. I live up a rugged 2 mile long dirt road and the last 2/10s of mile up a 4WD road. All Terrain Off road tires are a must for my lifestyle. I bought the Ford Explorer last year and there was sufficient tread on the Michelins which came with it. I knew I'd need to upgrade to AT tires at some point.

I can't say anything good about Costco Tire Center. My parents brought my Toyota Highlander 2015 for a tire rotation on 04/22/2017 and left the place with incident report (Warehouse LOC#324). When the car was getting picked up my mom noticed that right side back door the bottom panel was falling off so she went to talk to the manager Derrick ** and filed the report. After that time I was waiting for someone to call me, but what do you think... I don't get any callback, so I called the warehouse a couple of times and I was told you have to wait because they have to follow the correct procedure. So, finally I got the call from Mike ** who told me that: "I looked through surveillance and nothing happened".

I recently ordered tires and had them installed at Costco in Lihue Kauai. The tires I ordered were not in stock and were shipped from the mainland. After the tires arrived my wife made an appointment to have them mounted. The man that helped her was rude and impatient with her. I had prepaid for the tires and apparently this created confusion on his part. He had trouble locating the order. The process took four hours even with an appointment, and with grandkids in tow she asked to be called when the job was finished. This apparently was too much to ask, and she had to follow up on her own. I suggest Costco spend a little more time training their employees and familiarizing them with the concepts of service and courtesy. I shop regularly at Costco and have been a member since 2009. We expect and deserve better treatment than this.

Went to Costco in Moreno Valley, CA today to have a tire repaired due to a short screw causing it to leak. I had a couple of hours before work and figured it would be no problem. My TPMS showed 10psi after sitting overnight so I inflated the tire before going to Costco. When I got there the counter person told me that it would take 3 1/2 to 4 hours to repair the tire. There is no way that I could wait that long so I declined and left. I can understand a wait if I was purchasing a set of tires, however this was an emergency repair so I could get to work. I returned home and stuck a plug in the screw hole. I have purchased my last 2 sets of tires from Costco and when I had a flat in Ft. Collins, CO the Costco there had me in and out while I shopped. Moreno Valley Costco needs to figure out their customer service. I will think twice before buying another set of tires from them.

Costco's road hazard warranty has become a scam. Should your tire become damaged and need a plug, Costco claims to replace it or repair it, unless another mechanic or consumer has tried to effect such repair. Reasonable, but when your vehicle has no spare - as most new vehicles do (inflator pump and tire seal replaced spare tires as it reduces cost and vehicle weight), no other option outside of leaving vehicle in street or paying for tow to Costco, possibly long distance away. In these cases you cannot collect on your warranty because you have to repair tire to get to Costco.

Tire department in Costco never answers the phone to be able to make an app. So I had to go there and make it in person. When I was able to be there to swap the winter tires, they told me two of my tires were worned and the other two were not the right size (?). I said, "But I had those on for the last two-three years." He said, "Due to regulations I can't put those on." I knew he was not right so I said, "Ok I'm not prepared to buy tires right now but how come nobody told me when they swapped the regular tires? Probably by now I'll be prepared." He said, "We don't have to."

I bought 4 summer tires from Costco. ca and was very disappointed on the service received. 1st the technician was unable to remove the nuts with his impact tool. I own an Acadia and the torque is 140 (base on my owner's manual. So he started to use a hammer to hit his socket on the nuts to lose it up. Once removed he would throw it on the ground and hit again to remove the nuts from the socket.

This tire department in Hillsboro, OR tried to rip me off. On Jan 31, 2017, I brought my Toyota Sienna in for a flat repair on the left front tire. They told me it would be 1 1/2 hours. After nearly 3 hours, they told me the tire was unrepairable, and that I needed 4 new tires, costing over $720. This is an all wheel drive which requires run-flats by Bridgestone. I refused to accept this. I took my car to Les Schwab the next morning, and they repaired the flat, no problem. I WILL NEVER BUY OR USE COSTCO AGAIN FOR MY CAR REPAIRS OR TIRE PURCHASES.

I have always been willing to pay for services and products I need, realizing it isn't the seller's fault if I have to pay for a repair, or incur an unexpected expense. However, in addition to being dishonest about the condition of my tires before making a major cross-country trip, I learned that you can't trust Costco when I tried to talk to them about my tire purchase. The information they gave me was a DIRECT CONFLICT with the information from Michelin and other tire sellers. Michelin offered to help me make Costco do right by me, but I shouldn't have to make all the extra calls and have someone else go to bat for me. I felt very condescended to by Costco, and have not used their auto services at all since. They even tried to give me a hard time about a wheel balance that came as part of the tire warranty, saying I had to go back to the Costco on the other side of the border. Buyer, definitely beware of Costco Auto.

New tires dirty with white material around edges. For $$$$ you can at least wipe down guys! Did not return my SAME tire caps, gave me lime green plastic tire caps and said they are that color for other tire centers to use nitrogen etc. Asked for my old tire caps they said, “We don't have them???” You kept them that's why. Went through my glove box and console messing up items and did not ask me permission or notify me. Use your OWN tire unlocking equipment guys not mine. Costco can't you buy your own equipment so you don't have to go through my personal car compartments? 3 hours with an appt to install tires in stock?! There was not a line of people when I walked in for an appt. Should have gone to American Tires down my block for better customer service. Tire Manager--Taylor ** Tampa St., Northridge, CA.

Costco, at least at the store near us (St. James St., Winnipeg) has added a new con. When I went to have them remove my winter tires (bought from this Costco) and replace them, they refused. This is after waiting for two hours after my (early) arrival for my appointment. They had previously swapped these exact same tires seven times. Now, because the summer tires were of two different brands (same size and type, of course), they told me that I would have to buy two new tires. (Fortunately, I do not have 4WD or I would have had to buy 4). Never mentioned this before, although the tires were all the same as previously. I had wondered why the swapping procedure was so cheap there. Now I know.

One year ago I had 4 vehicles with 8 sets of tires, all from Costco. The issues started when the tire center ordered and placed pressure sensors on a new set of wheels for a VW Passat. Only later did I find out that the $200 investment was not needed, as VW senses by rotation not though a tire-mounted sensor, lesson was go to the dealer. Then the real mess with tire warranty began. I took a truck with bald rear tires in for the fourth time on warranty. Each time prior I was told there was too much tread to replace on warranty but not enough tread to allow for rotation. The battle with the manager that insisted my warranty was void because I did not have them rotated was partly solved when one of the workers who remembered me coming in to get them rotated but not allowing due to low tread informed the manager that it was against their policy to rotate tire with low tread wear.

Today I wanted to buy some tires at Costco warehouse. The Fremont California's location had the tires I needed at 43621 Pacific Commons. I have been trying to get a hold of the Costco in Fremont Ca all week but they don't answer their phone. This morning Sunday the last day of the sale I called the tire shop at 11:00 am, no answer. I waited and called again and again, with no answer all day long. At about 4:00 pm James finally answered the phone. I asked if he had the tires I needed and in a very frantic way he said "yes we do but we aren't taking anymore orders today." I asked to speak to a supervisor and he said "I am a supervisor" as if I shouldn't argue with him because of him being a supervisor and ended the call abruptly.

Went to Costco in Lacey WA this morning for an 11 AM appointment to have new tires installed on my car. Once the tires were installed the clerk/service person informed (almost in passing) that they had snapped a lug bolt off on my car. Without apologizing for the issue, they just told me to have it repaired somewhere else and bring them my receipt. This stupid installer seemed to indicate that him snapping the lug bolt off was my fault because someone in the past had put a lubricant on the lug. Then I went outside to pick my car up and the new tires had green paint all over them and were very dirty. I am very displeased with this treatment. I will now have to spend 2 or 3 hours sitting at the dealers getting this repaired. I believe I will bill Costco for my time for this. Very very dissatisfied.

It's not a first time with a COSTCO, but the last - I am not going in anymore: I've been there many years ago, like 12-14 and before I was going to get a membership I want to make sure that it still good. So I visited the one at Elkridge and ask for one day pass. By very unfriendly woman at customer service, I've been told that I can go and look around but I can't buy anything unless I became a member. And no exclusions... Unfortunately I didn't catch her name. I only remember that she was in hijab. I know all other wholesale clubs at least used to have this option - one day pass, but you don't have to be mean to explain if this is not an option anymore. I am done with COSTCO.

It appears Costco no longer considers customers first - Costco comes first! In years past, their tire tread-wear warranty went through the tire manufacturer, and Costco was service oriented to assure their customers were able to utilize their warranty. I purchased a set of Michelin tires a year ago with a 60,000 mile tread-wear warranty, but at 1 year and 18,000 miles they are at 2/32". Costco refuses to warranty the tread-wear as they were able to measure 3/32 in a couple locations, but the majority of depths are at 2/32" or less! I am greatly concerned that my family is driving in California's wettest winter in many years on 2/32" tread!! I contacted Michelin, who was more than willing to move forward with the tread-wear warranty claim, but pointed out that Costco is now the warranty holder on the tires they sell!! Stop buying Costco tires!!

While I am standing in the line for the last 15 minutes I can see they are understaffed. Last 2 times they said the same thing. Today we have rush. So now the third time I believe they are always busy and understaffed and have no desire to fix it. They guys is more than happy to take calls than to talk to six customers already in line. It is frustrating to see that they have no regard for people time.

On Jan 13, 2017 I had an appt. to get 4 new tires put on. When I arrived they had no record of my appt. and there were 15 people in line at 10:00 a.m. I bought the tires and was told they would call me. 3 hours later no call, but tires had been installed. However I found out later they do NOT align the tires at Costco. Why didn't anyone tell me that? The car jiggles when I drive it. Now I have to pay extra to get the tires aligned. I found the service unacceptable. One person was on the desk and only two mechanics were in the shop. Why doesn't Costco hire more help? I've been back 2x in a week and the line has been 15-20 people deep. Very dissatisfied.

On Dec. 29, 2016, I bought a new set of tires at Costco. It was raining when I got my car back so I drove home and put it in my garage without inspecting my car. The next day when I looked at my alloy wheels they were chewed up where the balancing weights used to be. When I complained, the tire manager admitted that other people have complained about the same thing, but tried to say that they did not do the damage. They let me file a complaint, and some lying creep who called himself an adjuster said that my wheels were already damaged. Totally NOT true - they were in great condition before Costco chewed them up.

I have been a Costco member for 2 years. I will not be renewing my membership due to the incompetent service relating to Tire Center. My first experience at the Tire Center I waited countless hours with a blown tire on my trailer. Instructed me after waiting they could not service half tin trailer because automotive tires (which is all they carry) cannot support weight of 1000lb gross vehicle weight trailer. Asked them to please mount tire on rim regardless and they refused. Left my trailer in Costco parking lot and headed to Pep Boys. They had a tire mounted in 30 minutes. Drove back to Costco and put new tire in front of Store.

Plano Texas, November 23, 2016, Thanksgiving eve., visiting relatives. Home is in Southeast Missouri. Blew out two passenger side tires. Had car towed to Costco on advice of relatives. It was close to where we were parked. COSTCO put on 4 brand new tires. Did not tell us that the two remaining good tires could be used. They were less than 1 year old. Subsequently was told by other tire businesses that only needed two new tires because they only had to match on the axles. 2012 Subaru Outback, AWD which Costco said made it necessary to put on 4 brand new tires which turned out to be a questionable statement.

[10:00 a.m.] I went to Costco Tire Center in Ann Arbor MI today (December 19, 2016). It was a little over 10:00 a.m. I wanted to get my car tires replaced. He said the job would be done in 4 hours. I said, "Ok. I will be in the store and wait." Before they started working on my car (it was still parked in the parking lot), I asked them to change to another set of tires. There was no problem with that.

Purchased 90,000 miles tires from Costco Tigard. Got 49,000 miles with rotation every 6000 miles and one winter had a snow tires for at least three months. Was told at the dealer that my tires are so bare that they failed their inspection and needed to be replaced. Went to Costco. Their manager sort of agreed that tires at the end of their life but not exactly yet. I went to their store in October. We have bad rain, sometimes snow here and Costco resented to take responsibility and replaced tires with at least some credit back to me. Not sure if I will invest my money again here.

I recently bought tires through Costco for two of our vehicles, a Toyota sedan and SUV. We have purchased tires from Costco before. Appointments are difficult to arrange, so I waited 1-1/2 to 2 hours both times. They work strictly first come first served, so a repair, rotation, or rebalance will take the same time - not satisfactory. But Costco apparently does not care because complaints have been written about that for years. My experience suggests the quality of the Michelin and Bridgestone tires I purchased is not the same as those purchased elsewhere. Some of the tires installed on one vehicle required in excess of 6 ounces of weight to balance; whereas the tires removed had required only a couple of ounces. No bent wheel or other anomaly detected.

We bought new tires from Costco October 2016. Costco had to order in our tires. After 9 days I decided to call them and they informed me the tires had been there a week. "Nice of you to call and let me know". The tech replied "yeah, that's not something we typically do". So I needed to make an appointment to have the tires put on. The tech tells me there are no appointments for a week. So I scheduled an appointment and he then tells me I will need to leave my car for 4 hours. Ummm really? So we get through all of that and now we have a flat. We took it to Costco and they tell us, "Sorry, can't get you in. Our next appointment is for next Friday and you will need to leave your car for 4 hours". What the hell?? I've just decided I will take the car to Discount Tire. We've NEVER had issues there. They will fix your flat for free even if you didn't buy through them. In two weeks we are replacing our truck tires. It WON'T be another $1,000 to Costco.

It was around 5:30 pm and we headed to the Costco parking lot to unload merchandise into our truck. Groceries etc which was well over $475.00 at this Costco. My husband noted to his dismay that the passenger front tire was flat. (He just had it serviced the day before for winter tune up etc.) We were parked right in front of their tire center. Asked for a portable air compressor, however, they had none. He (my husband) then drove on the flat in front of tire center and asked for assistance to blow up tire. The female boss at the tire center was helpful but busy. She was unable to help as apparently there was a piece of aluminum wire in tire like from a shopping crate. Hole too small to be plugged had to be galvanized.

I purchased 90,000 mile tires from the Eugene Costco Tire center. I have approximately 55,000 miles on them and they apparently need to be replaced. At my last rotation the technician stated there was very minor wear due to a potential alignment problem. I had the vehicle aligned and today at the next rotation the tires are too wore to be rotated but need to be replace. It seem extremely far fetched and unreasonable that tires advertised for 90k get less than 60k. Your tire center is a scam and a sham. I'll never shop for tire at Costco ever again. But hey, at least the tech was rude and flippant as walked out of the store with my 12 year old. You guys should embarrassed and ashamed.

I purchased 4 Michelin tires from Costco last week of October. The service guy at the counter said he has to order the tires and will call me back when they have the tires. I asked how long it would take to get the tires and he told me up to 7 days, so he did not give me an appointment because he didn't know when they'll get the tires. I waited a week and no phone call. I went back to the counter that week and was told that had the tires 4 days after I ordered so he gave me an for Dec 23. I said had they told me when I ordered the tires that it'd take 8 weeks to put them I would have gone somewhere else. Because I didn't want to go through the hassle of cancellation and look elsewhere I took the Dec 23 appt.

I have gone to Sandy Costco Tires twice now getting the 90000 mile Michelin tires thinking they would work great especially for how much I paid. The first set only lasted 40000 miles and needed to be replaced. I went to them seeing if they would honor the warranty but instead they would honor only half the warranty. I was disappointed but thought I would give them another try since half price seemed like an alright deal. Well the second set only lasted 25000 miles and they refused to honor the warranty even though I followed everything they wanted both times. The service was awful and the workers were extremely rude and not helpful. I would never use Costco tire service again.

I have flat tire. Went to Costco tire center at Chino Hill. I have a little bit over 50000 mile. Got there just before 10 am, on 10/28/2016. Said tire cannot be repaired. Not well explanation about options. End up changing all 4 tires. I thought it's time. 4 yrs, 50000 mile tire. Ok, I paid. I was told it should not take that long. I told him I have appointment at 12. He said no problem. It took more than 3 hours. They are not willing to answer when asked, felt completely neglected. After finishing, they just give me the key, they don't even bother to explain what they have done, what need to be done etc. NOPE. Won't come back and won't recommend this place to anybody.

I always used Costco for new tire installation service in the last 10 years. It seems like things have changed at Costco, the service quality is down. I just had new tires installed at Costco on my van. The service person indicated that they need to replace one TPMS sensor because it got broken when installing new tires so I payed for a new sensor. After work completed I am experiencing vibrations when driving the car, the TPMS indicator on my dashboard indicates issues. I was driving my car for about 40 minutes and the TPMS indicator is still ON. I am going to call Costco tomorrow.

I’m disgusted that a tire center does not perform wheel alignments on new tires. It was only after I purchased 4 new tires and went to drop off my vehicle to have them replaced that I was told I would need to take my Jeep grand Cherokee elsewhere for a wheel alignment. After I spoke to the manager he insinuated that he doesn’t know for sure that I was not told this and that all customers are usually notified of this. I told him to immediately refund my credit card and do not change any tires!!! Costco Tire center is extremely reckless, dishonest and downright dangerous!! Had I known a so-called tire center was unable to do a wheel alignment on brand new tires I would have avoided at all cost!!! Don’t waste your time!!!

I have been a happy Costco member for years and have always purchased the tires from them. During the last two to three years, two of my cars have experienced flat tires and require repairs. It has been three separate incidents that I was told the tire cannot be repaired and I need to get a new tire. The employee proceeds to tell you they will prorate the new tire for you based on the thread left on the old tire. However, none of those occasions are they willing or able to show me what happen to my old tires.

One tire pressure was low. I pumped to 50psi and without any problem make it 5 miles to Commack Costco NY Long Island. After telling them about flat, without checking my tire I has numerous questions like: How many miles on the car itself - like it makes difference!!! 80000 sir. Finding on his comp. that tires was purchased in 2012 and declaring that tire is too old. It's 4 years old, and all rotations was done on time. Very rude attitude like I was in third world countries. After giving my phone number, he couldn't find it in Costco comp. system. Is there any justice??? Thanks Frank from Costco.

I purchased 4 Michelin LTX M/S2 tires from costco. There is a 115,000 km warranty on the tires. I have put 38,000 kms on the tires and the rear have 3/32 (bald) and the fronts 8/32. When I took the tires to check about warranty I was advised that the tire were rotated wrong so they wouldn't warranty the tires. The tires are over 5 yrs old, however whether 38,000 kms are put on the tires in one year or over 5 years, it shouldn't matter I only got 38,000 kms on 115,000 km warranty tires. These Michelin tires are garbage. Whether it is Costco or Michelin in my opinion this is not too good for customer satisfaction.

I have been long time members of Costco and very happy with the overall service provided. However, the way the tire centers are run is such a shame and an insult to the value of my precious time. Tire Rotation system requires that I practically take a day off to maybe get my tires rotation done. This is a mega waste of time and I feel deeply insulted and disrespected that my time is misused in such a way. I would take my tires somewhere else if it did not void the warranty. I hope they revise methods because this is a blatant disrespect of people's time. Not worth the savings for me... My time and money will be best spent elsewhere.

The men, Blake in particular, in the tire department took time out of their busy day to help me assess a flat tire and even put on my spare for no required compensation. They were concerned for my safety and to avoid damage to my vehicle. These are people I want to continue doing business with.

I have a Prius 2013. Drop my car this morning before 9:30 (open at 9:30 am on Saturday) at Fremont Costco to have a rotation. Received a phone call by noon regarding the lock. I All wheel is lock and need the key. (I am a lady which no idea about what this Costco folk talk about). I was in San Francisco. After lunch, I pick up my car and manage to find a friend who is a mechanic to unlock my car wheel. Costco told me that they have cancel my order so if I need the service again, I need to start from beginning. Within 20 minutes, I bring my car back to Costco to continue the service.

With great regret I am writing this. On Feb 14th 2016 I bought 4 set of Michelin tyres from Costco on 14th June 2016. After picking my kids from school I went bit close to the curb. After 1 km the tyre got punctured. If this was a quality tyre this would not have been happened. This was my first experience buying Michelin tyres. After buying the new tyres it has done only 4544 kms (In Feb 78393, now 82937). I went to Costco tyre centre explaining what happened but they said they can't do anything about this because it has happened in the edge of the tyres. They are just asking me to buy another one. I would like to know whether there isn't any km warranty for the tyres. Is there any way to get some help about this?

I am a executive member of Costco and have been going there over a decade. It is awesome store but not the tire center. I trusted their words at least 2 times when I went there to fix tire flat. Every time when I go there they always tell that it can't be fixed because of safety measure. They tell you that you will have to buy a new tires. I trusted and bought tires 2 times. Today I went there for tire rotation to Edison Costco tire center and found out that there is a small nail. Now they say it can't be fixed and have to buy new tires. They have not run more than 10K. This is ridiculous. Every time you go there they do not give you a choice of fixing the issue, recommend you to buy new tires. It happened so many time, they never fixed it a single time. I will never ever recommend you to go this place.

I have a brand new set of the Michelin Defender LTX's in 265/70R16 on my SUV. Costco returned the car to me with three of the four tires out of round, as indicated by excessive balance weight. One has 6.5 oz, one has 5.5 oz, one has 5.0 oz, and the 4th has 3.5 oz. Apparently, Michelin has a quality issue with this tire, and it is most unfortunate this has replaced the reliable and popular LTX M/S2 and Latitude tires. The Defenders replaced a set of Costco-only Michelin LT A/S that were returned under the 30 day satisfaction warranty because they have horrible road noise at freeway speeds. This is very disappointing and a downhill departure from the trouble-free experiences I've had with Michelin in the past. The Costco Tire Department tries to please, but each visit is a 3 hour ordeal; they are busy all the time, their paperwork process is inefficient, and they are understaffed at the service desk.

I purchased tires which so far are fine. I had an appointment and it still took 3 hours to get tires on because they said they ran into a problem with the sensors on the rims which turn on a light on the dash if there is a tire problem. The next day, the light on the dash came on showing that there was a tire problem. It went off after a day or two and then came back on a few days later. When I took the truck back to Costco, they said the work was not in the computer (how can that be?). Then they told me that the light was on when I originally brought the truck in for the tires, which is not true. They said I would have to take the truck to the Ford dealer since it was not their problem. I asked them to at least check the air in the tire, which was actually nitrogen. They added nitrogen and the light has not come back on. Why couldn't they have just checked that without all the hassle and essentially calling me a liar? I won't be back there for tires.

We have been long time members of Costco and very happy with the overall service provided. However, the way the tire centres are run is such a shame and an insult to the value of my precious time. After buying tires through online Costco I now find myself trapped in the insanely dysfunctional first come first serve appointment system (which should be clearly indicated online when purchasing tires). This appointment system requires that I practically take a day off to maybe get my tires changed if I am lucky enough to win the "first come first serve" lottery of the day. This is a mega waste of time and I feel deeply insulted and disrespected that my time is misused in such a way. I would take my tires somewhere else if it did not void the warranty. I hope they revise methods because this is a blatant disrespect of people's time. Not worth the savings for me... My time and money will be best spent elsewhere.

I bought 4 Michelin tires for $1,006.89 in 2012. Only 30928 miles and I got a nail in my tire. Costco refused to change it and let me buy 4 new tires. After I argued there is 50,000 miles warranty from Michelin, Costco agreed to give me a discount. The funny part is that, now Costco said I only need 2 rear tires to change instead of 4. I felt Costco is not honest this way. So after a long argument, Costco let me change all 4 tires again but only give me 2 tires warranty discount. Is Costco an expert for tires? Which way is safety, change 4 or only 2? Why Costco changed the idea according the discount I do not agree so I checked through internet. I found there are a lot of same complaints. But I do not know what should I do next? Only complains at ** or https://www.consumeraffairs.com/ and just pay money for new tires?

If it weren't for the tire manufacturers giving Costco a break they wouldn't have a tire business. Lines are terrible. You can ruin a day by waiting to get in and there's no give up to it.

On Jan. 6 2016, I had Costco install 4 tires ordered through them on my wife's 2008 Honda Pilot. This is a one owner car that has been retired before by them. I'm a retired mechanic and maintain all 5 cars in our family including a new Corvette. I also maintain a classic car collection for a friend that is worth in 7 figures and many other vehicles and machinery. I'm not your average soccer mom that rolled in off the street. I personally waxed this car 6 weeks prior. A week prior I completed many repairs on the car and had the wheels off for a week while I had it up in the air. I was tripping over the tires for a week. Do you think I would have noticed damaged to the rims at this point or when I waxed it? I can assure you I would have. I've had all my cars tired by Costco for many years and trusted them to the point that I didn't even look at the rims and signed off when I left.

I have bought 4 tires for both of our cars at Costco. And so far, have not had a problem. Been in for rebalancing and/or rotations several times and they always got me in and out quickly with no problem. Tires were a better deal than elsewhere and was able to get them installed right away. I'll likely go back next time I need tires.

My tire got damaged on 2/15/16, waited for Springfield VA Costco to open at 10 to go there and fix my tire because I used one year and I had warranty. I called them, someone said they are close because their associate did not show up to work. Called after lunch, they were open but they might close the tire department anytime. Went the next day - an African American guy and a Iranian guy very nice and polite. Took the tire from me and ordered a tire for my vehicle. The next someone called me to come and pay otherwise the job is not going to be done. Went there, a Spanish/Chinese looking Manager and Chinese associate acting as if they own Costco, I pay the money and I told the guy put the tire in to my wheel tomorrow when my wife comes, that way she doesn't have to wait longer because I have an infant baby.

I ordered 285/75r16s for my 02 Chevy 1500... Price was a little high, but I was willing to pay for what I thought was going to be a good company to buy from and have install my tires. I scheduled my appt, arrived on time, dropped off the keys, and that's when things went south. 15 minutes into my appt and I receive a garbled call from someone at the Tire Center concerned my tires wouldn't fit my truck (which was inaccurate as I had asked 3 professional mechanics, my boyfriend who is a mechanic, and several others about the sizing). They said they would try to fit one on and get back to me. Okay, sure. 90 MINUTES LATER and I still have not heard anything from them. I go over to the desk and I'm told my tires wouldn't fit (they would have rubbed and they were too wide for the rim) and they wouldn't put them on... and I received no phone call about it?! Come on Costco!

I brought the car in for a flat and they rotated the tires. Of course pressure tire light was on still when I got back on the car and the technician's answer was that it was going to go away after I drove 5 miles, it didn't. I came back and other technician's answer was "well we didn't know." Doesn't make sense if you are rotting tires you are inspecting the tire correct? This are people's lives we are talking about. I think I'll never buy tires from them again, it's always the same with the technicians at this location.

On November 19, 2015 I ordered a set of 4 Michelin Premier A/S 205/55/R16 Tires on Costco.com & had them shipped free of charge to my local Hillsboro, Oregon Costco store. These were to replace the factory installed Bridgestone Turanza EL400 tires with only 19,300 with 5/32 tread left but were sliding constantly in our Oregon rain. Tires took about 8 or so days to arrive as UPS revised delivery date twice - the tires shipped from Houston TX. I then checked Costco.com for another brand of tires and saw that they were now $70 off a set of 4 starting Nov 20, a day after I placed my order.

Spoke with the employee at the desk who routed me to a tire Tech, who informed that the tires in question were worn out due to the tire defect on that Michelin Brand Hydroedge 90,000 mi warranty. He also stated that they did not carry this particular tire for that reason, the tire wearing out on the edges of the tires which was the problem with my tires. Spoke with the Shop manager who read the Warranty inclosure who, apparently couldn't also like myself did not understand the verbiage which stated: Regardless of age. He informed the Store manager, Tony who had no respect for my concerns. All I was asking was credit on new tires due to the defect.

I purchased 4 brand new tires 3 years ago at the Costco in Tigard Oregon for $641.96. They added random fees to my bill like balance and tire disposal which I wasn't happy about. I had recently been told that they are worn and that I need new ones. So I went back to Costco to have them look at the tires. I still had about 45k miles or an additional 3 years on the warranty. I did everything right in the 3 years that I owned the tires, alignment, rotations, air checks, etc. Well, they declined to use my warranty. They gave me multiple excuses why they wouldn't warranty them, "You didn't come back to see us for all your tire needs." I went to closer locations like Les Schwab and the dealership where I purchased my car, not to mention, the wait time was significantly less.

I ordered 4 new Michelin tires on Costco.com on Monday morning. I received an email from them included tracking information from UPS. I decided to check on Wednesday morning and the Costco site said the tires had shipped. When I hit the link to UPS, their site said a label had been printed but no information on delivery would be available until the tires were delivered to UPS. I called Costco on Thursday because no status had changed since Wednesday. The person I talked to said to wait until that afternoon, if nothing had changed they would expedite the order.

Decided to buy snow tires and rims from Costco. Rims are not available at the Costco store, ordered them online with delivery to my home... When they arrive, I take them to Costco to have everything installed. When I drive away, I notice quite a pronounced "hopping" shake from rear wheels. When I return to have them checked, told I have to wait for 3 or more hours. I asked to make an appointment, sorry, they don't take appointments... Told to come before opening time and line up at door... REALLY... I then asked to put me on the list and I'll come back in a few hours, sorry, can't do that either. I would have to leave my keys and sign the work order, and wait 3 or more hours just to get my car looked at...

Got my tires replace at Costco after ordering online. At the time of appointment, they charged my additional $15 (per tire?) for adding a TPMS sensor which they said is "required" to honor tire warranty. Immediately, after I drove off the TPMS warning in Car came on. I brought the Car to Costco-Tires 2 additional times and they could diagnose the problem. Because of their incompetence, I had to take it to Volvo dealership where they charged $99 to diagnose the problem which was faulty sensor. This after, I had requested Costco folks to check the sensor. Now Volvo is charging me additional ~$300 to replace it. I have a written complaint to Costco; Will update if I hear back fro them.

I purchased a set of tires from Costco a few months ago. Shortly after the purchase, I began hearing a growling sound in the front end every time I applied the brakes. When I took the car to the dealership, I was told the wheel lugs had been over torqued. After several hundred dollars of repairs, I went back to Costco to let them know what had happened. They refused to accept blame for the situation explaining that they torque their wheel lugs to factory specifications. I reluctantly decided there was little I could do about the situation and dropped my complaint.

I purchased four tires new and had them installed at the Albany Oregon Costco. I had the tire pressure checked by them a couple times. I was having a problem with the front end and stopped by Costco to have them checked. They quickly aired them up and sent me in my way. Since the problem continued I made an appointment and took the car to a repair shop two weeks later. I was told the front tires were bald and thread bare, which was causing the problem. Two new tires later and the problem is fixed. They sent the bald tires home with me.

I can't believe I'm about to write a negative review for my Costco Tire purchase but here it goes. Nov 7, 2015 Saturday, I chose Costco to get 4 brand new Bridgestone tires a full set for my 2008 Camry. To my AMAZEMENT, the very next morning I woke up to find that two of my tires are almost completely flat for some reason, and the other two brand new tires are also very low on air. All I did was drive the car home and really went nowhere else as it was already late in the day. I actually went out to my car in the middle of the night just to gush over my new well needed purchase. I was super surprised and extremely let down to find that my tires were flat. I definitely plan on waking up first thing Sunday morning NOV 8, 2015 and insisting on a full refund, as I now see after only less than 24 hours after a brand new purchase on a complete set of tires, they are already flat?!

Got new tires and had them check, rotated, and now that tread is down below what is accepted - they found a excuse to not honor the warranty. The tires need to be replaced and it is with less use than 65000 warrantied miles. Be aware.

I put a set of these tires on my wife's 2006 Town and country last November and they are already shot. The outsides wore very badly even though the was aligned with weeks of purchasing the tires. They were rotated at least twice during that time. That's not really the issue because all four wore out quickly. Once they got a little low on tread it was almost like you could see them wearing daily. I believe that they must have used to soft a compound during the products. Tires were great in the snow, but only got to use them for one winter. Instead of going back to Costco for tires on our other vehicle, I went to Walmart and got Goodyear. I suggest you do the same. Anyway the tire jockey at Costco told me that minivans were notorious for being hard on tires. Costco had no intention of honoring any warranty. So I did not know the warranty excluded minivans when I bought the tires.

We have been a loyal Costco/Price Club member since 1983. We bought a brand new set of Michelin tires for our Honda several years ago from our local Costco. When we bought our Honda new, we bought and installed a set of Gorilla wheel locks. These wheel locks were on the Honda when we purchased our new Michelins from Costco and nothing was said about these wheel locks at that time. When we have gone back to Costco to get our tires rotated we are now turned away because our wheel locks are not factory HONDA OEM. One of the Honda's Michelins had a leak in it and it was going flat last Friday, plus it was time for a tire rotation.

I bought tires from Costco 5 years ago and paid for free lifetime tire repair. I took my car to Costco because of a slow leak in 1 tire and they refused to repair it because they said the life time repair warranty is for 5 years. Never buy tires from Costco again.

This is embarrassing. I bought four Bridgestone Tires at Costco, and went on this site to say they were the noisiest tires - ever. THE TIRES WERE FINE. I had my Equinox in for a check-up and the wheel bearings were worn out. When replaced, the tires were very quiet. I commend Costco, who offered to replace the tires with another brand at no cost other than any differential in the selling price - even though I had driven the car for three months and put a lot of miles on the vehicle.

Today (Sunday, 09/13/2015) morning I noticed that one of the my car tire is flat, so I put the spare tire by myself before starting to Costco Tires at Fremont, California. Reached Costco around 10:30 AM to fix the flat tire and for rotation of the tires which have been bought from Costco. After waiting for 20 minutes in the line they issued me Purchase Invoice after taking the keys and been told to pick the car after 5 hours. I thought I heard wrong so I asked "Sir, did you say 5 hours?" "Yes, 5 hours" because I got #27. I was ok with that and thought to shop around (Costco, Target and Lowe's) before my wife pick me after couple of hours after attending her orientation of a School which she started the same day.

After standing in line for 20 minutes and then having been told the tires I needed have to special ordered. All that's fine. The cost was $1,061.00, had only $1,000.00 cash on me. Was told Costco needed the full amount before ordering tires, like I'm going to toss away $1,000.00 and not pick up tires for a whole $61.00. Costco wasted my time and lost a tire customer for life as I will never buy another tire from Costco. Went to a tire dealer and was treated like a king, not Joe dirt.

Have a 92 Suzuki Sidekick. Bought 4 new tires. While they're installing I go shopping & get a call that lugs are broken. I go look at wheel & they broke off the top of lug bolt. Then told me they would not install tires AND I could not have my car back unless I paid for it to be towed! I think it's illegal not to give me my property back. But just so I could get out of there I told them to install the tires & I would then have it towed. I'm pretty angry sitting here going on 2 hours waiting.

Four tires were installed a few months ago and had front passenger side tire flat driving on local street. Earlier before new tires was installed, the car ran into curb and was disabled due to broken shift cable. Car had front passenger tire. Costco put on tires after I fixed the shift cable. The car has check engine light on since I bought last December, effort was made to replace oxygen sensors. I drove lightly hoping that the new tires would last a while before I fix the engine light and then do the alignment. Until one tire was flat, I did not know how serious the curb hitting accident has caused. It's my responsibility to make sure it's drivable condition. I explained to the tire manager Doug and then the general store manager about the tire center change in installation policy and procedure. The front wheels especially the passenger side was visually seen shifted unevenly.

Have 32k on a 65k Michelin tire. They have 3/32 wear and they need to have 2/32 wear to honor warranty. Felt like I was talking to a used car salesman. But it was the sales manager at the Hillsboro Costco. I even told him that I should have had my husband bring the car in because I know he wouldn't have talked to him like he was an idiot. Said the cause was the alignment but that was just checked at alignment shop and that was fine. Lots of excuses and double talk. Refused to warranty the tires? It doesn't make sense to pay 100 bucks a year to get treated like a Walmart customer. I know I'll save a lot more than 100 dollars a year if I stop shopping there.

Replaced 4 Michelin tires at Costco. Drove back home, one of the tire was low tire pressure/flat. I filled in and again after an hour tire pressure was going down. Did not expect this when we pay $700 to $800 and have a flat tire at the end of the day.

I purchased a set of All terrain tires for my 1998 Chevy Suburban at the Pyramid Highway Costco in Reno NV. Before even getting to the Highway, a wheel weights fell off. The manager had the crew redo all the wheel balancing. In retaliation for catching their bad work they did not torque the lug nuts on the front right wheel. Three lug nut studs stripped out requiring the lug nuts to need to be cut off to remove the wheel. The wheel hub was ruined along with the 8 studs and lug nuts. Costco's so called expert blamed it on rust and metal fatigue and everything else except their employee not torquing the lug nuts. I am glad the wheel did not fall off at some point and kill my family. And I will never be buying anything ever again from Costco.

In my first two occasions I have gone into the tire department, for either purchasing tires or service, I had to wait more than 2 1/2 hours. In both instances it was estimated it would only be 90 min. Perhaps even more frustrating than their slow service is their unwillingness to service tires that have been filled with Fix -A- Flat. Their policy in this case is to replace the tire because they feel the chemicals in Fix -A- Flat destroy the tire even if the chemical has been in there for less than 24 hours.

Upon calling Michelin, they opened a case on the issue and told me to take the vehicle to Sears or Tire Kingdom for inspection. Took to Tire Kingdom - they inspected tires, called Michelin and I was given 60% credit by Michelin towards purchase of new set of Michelins..... Was fair....UNLIKE COSTCO. WILL NEVER, EVER USE COSTCO TIRE AGAIN!!!!!

I had a poor customer service experience at the New Rochelle branch. When asked about questions he could have provided, like warranty, tire rotation etc. The guy said he "don't read minds". The other customer walked out after finding out it's a three hour wait. The guy said, "So what?" All he wanted a tire rotation.

Bought Costco tires 2 times. First time for my Camry with 70,000 miles warranty. But after 40,000 miles the tires were worn out. Took to Costco, they blamed I did not do alignment every 12k miles. But I showed rotation records but they ignored it. 2nd time I bought tires for my Odyssey Bridgestone with 65k miles warranty. Same story, after 35k miles they worn out - this time I have records showing my alignment and rotation records. To my surprise, sales person told me it is defect with my car. Never ever buy tires from Costco. It is better buy cheap tires with 45k miles. They are very dishonest.

We have been members (>100/yr) because we thought it was worth it. No longer true. The return policy was ridiculously generous but is steadily eroding. Our collective need for fatter retirement accounts means it's no longer sufficient for a business to be profitable. We need continued earnings GROWTH for the stock to gain value. I believe Costco is steadily escaping to the ordinary. Can't see how this is good for business, but perhaps their analytics show satisfaction is no longer important. But I digress...Discovery #1 is Costco's car battery offering is dramatically altered. OK. Duly noted. Discovery #2 is they no longer seem to want my tire business.

Hello, I have experienced subpar customer service/lack of attention, motivation, and overall friendliness Columbia, MD's Costco Tire Department. Not only was my wait 3 to 4 hours for a simple tire rotation, but the personnel working here are not your most friendliest of servicemen out there. It seems as they were pushing for appointment only services the most. I think that there should be a basic and logical service level approach to those members who buy tires at Costco and experience long waits. Either offer a cut off time for services or appoint the newest employee to deal with quick and easy rotations. They are not a big deal. If I had the equipment, I would do it myself. It does not make sense for me to pay for an annual membership and have to go through longer waits than Mr Tire or Merchant Tires. Please do something about it. At the time of this review, there are 4 people currently waiting to be serviced.

When I sign up with Costco, one of the perks paying $100 a year membership was the benefit to fix your flat tire. I had done it before with same store but now they change their policy stating liability issue. I offered to sign a waiver but they refuse. The repairer is the one who refuse to repair my tire after I waited in the and checked in my car. What a waste do time. I had planned to shop at costco today but I drove away because I was so angry.

I had a very poor customer experience at Costco Tires. I ordered 4 new tires for my 1993 Explorer through Costco web site. When the tires arrived, I went to Costco to have them installed. Within 30 minutes I got a call saying they REFUSED to install them because I had the wrong lug nuts installed on the rims. I had the original lug nuts from 1993 when I bought the SUV and presented them to the Auto Tech. He said “they were also wrong” and showed me a picture of a lug nut I have never seen before. I then asked if I bought the lug nuts shown in the picture would he install the tires. He still refused now saying “the rims could have cracks” and he would not take the responsibility because of liability issues.

We bought tires for our Oldsmobile, we also bought the expensive warranty. I noticed that only after 8000 miles, the front two tires were nearly GONE. So I thought, "no worries I'll just apply the warranty and we'll be good". I go there and they tell me "you're driving too hard", "your suspension is worn", "we won't cover you." They won't cover me because of "rapid wear"... isn't that exactly what the warranty is for? Excessive wear under regular conditions? I can't believe a respected establishment like Costco can get away with this. Magically the manager is absent every time I go, still trying. This is the store in Bolingbrook, IL.

Came in for a flat repair, and was told 2+ hour wait. My wife got 4 michelins put on her Acura, and they all slow-leak and need to have 7-8 lbs added every 6 weeks or so. Not impressed with their competence.

Bought Michelin LTX MS/2 tires for 2012 Ram. 70000 mile warranty. 25000 miles later tread down to 2/32. Had to argue with Costco to get mileage credit. Said I never rotated tires. Proved them wrong. Very unhappy with Michelin and not real happy with Costco.

I purchased 2 new tires a month ago. Drive home my was all over the road. I drive a Mercedes E550 and had never experienced this before Costco tires. I called the tire center and was told that whenever you have 2 new tires put on the car the wheels need to be balanced and aligned but they don't that. So I called Mercedes and made an appointment. When I got there they told me it was not necessary for rear tires. One of their service people came out and drove the vehicle and said the alignment was fine. He then checked the air pressure. The tires should have a max psi of 37. They were at 45. Overinflated. Mercedes corrected the air pressure and the car was fine.

4 Michelin's were purchased tonight by my son in law and myself at the Santa Barbara Costco. Chris at the front desk, Joseph, and most especially Dave, in the service center, provided exceptional quality service. Hardworking, attention to detail, old school craftsmanship... truly amazing. These gentlemen made our day!!!

Had a similar experience as posted. I had a blow out of my right rear tire. I needed a replacement. I knew it was coming because the last time I had my car serviced, they recommended tires soon...not urgent. I go to Costco to have my tire fixed, plan on buying 4 new michelins as they all 'need' to be replaced. They say the other tires are 'fine' so they replace 1 tire. 1...one...uno. Wife buys into this so 'we' agree on the 1 tire. As they were removing the spare which was hand tightened, they said the lug was over torqued and broke two lugs in the process of removing them. 170.00 and 3 hours later at another repair shop...back at costco. Paid 130 for 1 new tire.

Purchased four tires for install and balance. I was a Ford mechanic, factory-trained, degreed, and with years of experience so I know when I'm being lied to about my car. They use hi-torque impact guns to remove lug nuts, and broke one off, leaving the wheel unable to be removed. They said they couldn’t and WON’T fix it, did not offer to fix it for me or to pay for me to get it fixed. He said it was MY problem.

The tire rods and threads of VW were damaged while installing tires on and after while tightening the bolts on the rims. I just had safety inspection performed on my VW at the time I brought my car for changing tire at Costco center of Pentagon City, VA. The rims of two back tires were damaged. Multiple dents all over the corner of the bolts, holes on rims. For your own safety, do not change tires at Costco because their technique do not have the skills to perform proper jobs on the tire.

Ordered 4 90,000 mile tires online with delivery to local Costco and installation. Excellent price - about $40 lower per tire including savings from installation less than Sears. Installation cost was $15 per tire. This included mounting on rims, balancing, old tire disposal fee, road hazard ins, flat repair for 5 years. Lifetime rotation and pressure check, and nitrogen top off. The only disappointment was that they had no appointments available. I showed up just before opening time, but tire department was already open. There were 3 cars ahead of me. I asked how long was the wait. She said 1 hour to 1 1/4 hr. At one hour 16 min, the car was ready to go. Everybody working there were excellent in customer service. Will buy next time at Costco again for sure.

I am a big fan of Costco and have shopped there regularly for decades. I just had a bad experience at the Costco Tire Center. I know those guys are crazy busy right now and always. I'm just trying to buy 4 new tires for my Subaru wagon, which is the most common car in town. They only have 3 tires in stock. They have to order the tires which is going to take 4 weeks. Ok. No problem. But they cannot order the tires on a weekend. You have to go in there between 10 and 3 on a weekday. Can't I call in and order them over the phone on monday? "No, because you have to pay for them when you buy them." "But I have my credit card and all my information right here right now. Can't I pay for them now?" "Nope, gotta come back between 10-3 on a weekday." REALLY? With all today's modern technology, you cannot figure it out without me having to take off work to come in here? I'm not impressed, very inconvenienced and having my safety compromised because I can't get new tires.

4 brand new VW rims that I took in box to Costco were damaged while installing tires on and after while tightening the bolts on the rims. The rims were in box brand new and directly from VW dealer. I have asked the manager of the tire centre to file the claim and waiting to see what is happening? All 4 rims are damaged. Multiple dents all over the corner of the bolts, holes on rims. If anyone values their rims, do not change your tires at Costco!

I have Costco tires on my Tacoma. While traveling, I went into the Costco, in Boise, with one going flat. I was told it would be 6-7 hrs to fix it. I went to Les Schwab instead and paid $15-20 to have it repaired, and was on my way within 1 hr. I questioned the Costco tire technician, in Albany OR, about their repair policy. I was told that they don't work flat repairs into their normal schedule. If they have an open spot they will repair a flat, otherwise you will be put at the end of the list. It made me wonder if it is worth the $100 savings to buy tires there.

I was there for the installation of winter tires on my car in the morning. Meanwhile I was waiting for my tires to get changed. I just started to stroll around & one lady from Costco came. Her behaviors was so bad and disrespectful. She was literally yelling at me and told me to sit at the food court. Her tone was so bad. I don't think anybody should talk so rudely to their customers so badly that they feel so embarrassed. Anything can be conveyed in a polite and nice tone.

I brought my car in due to slow leak on front driver side tire. Just wanted them to fix the tire. I work for Costco so I left it there before I started work and told them to call me on the radio if they had any questions. I worked my full shift and I had to call them when they were closing the shop to get my keys. I expected car tire to be fixed. They told me the tire was driven under inflated and had slight damage done to inside of tire. So I left and went out to my car with the donut on there. On 10-31 payday, I went to a used tire center and asked them to fix my tire. They told me nothing was wrong with it.

I bought new tires from Costco Austin, TX 78759. After running on those tires for about one-third of their life. I feel noise coming while driving my Honda Pilot 2007. I googled and found out that might be a ball bearing issue. I took my vehicle to Honda dealer. They checked and gave me in writing that issue are tires cupping. I took my vehicle to Costco. The technician, Mr. **, attended me and saw notes from Honda dealer. He said, "This issue could be due to bad suspension that we cannot check. If you get them checked and show us in writing that everything is fine then we will do something." I took my vehicle to Meineke. Everything was fine even the alignment. I was kind of relaxed that the troubled tire will be replaced. But then the same technician made a case, "There must be some 'other' problem and we cannot replace them. If you buy new tires we can waive the installation charges." That's it. Now I decided not to take my car even for covered rotation and all that. I am quite happy with the service from Discount Tires for my other car. So bye bye to Costco.

Okay, due to reading so many one-star complaints about Costco tire dealings on this website, I was expecting a bad experience today. I had purchased 4 new Bridgestones in Jan 2014, did the required rotating, and kept the pressures right. But yesterday on the way home from a long road trip, my left rear tire suddenly disappeared. I had only a few shreds of bead left when I got to a safe place on the Interstate. Changing to my nine-year-old spare was not very difficult, and I made the last 200 miles home with no problems.

First, I think that Costco does a fantastic job of installing tires. The problem lies in the fact that tire center personnel will tell members "no" to anything off-script. They installed tires for me that I had bought from another supplier (Costco only carried a winter tire as a fitment for my car) after getting the managers permission. I paid their installation charge which included the "road hazard" protection. Six months later one tire was low from a nail in the tread. I went to Costco to have them "patch and plug" the tire for a permanent repair. They had done this before for me in the same situation (me buying tires, them installing them and still repairing a flat...on this same car too). This time, however, the personnel told me that they would not and began quoting policy. Now, any tire installer that will let their customer "go down the road" instead of just repairing the tire for them (even at some cost) is not worthy of trust and should not be considered reputable.

So I have had 2 alignments done because I was told my tires were bald (which I bought from Costco 1 year ago.. ) from a bad alignment. Toyota has been doing my tire rotations which I was told makes the tires not valid for Costco's warranty. UGH! I then heard one of the associates say that the Utopia tires were not suppose to go on vans. They are too soft for that weight of a vehicle. So the manager credited me 76.00 plus free installation for 2 tires. So I paid 386.00 for 4 new tires. Very frustrating. Tires should not go bald in a year. Costco should have credited me the full amount back...

As a loyal and long-time customer of Costco I have come across a rather disturbing issue. I purchase my tires from Costco so I have the satisfaction of knowing I will receive full warranty and a high quality of customer service. This is important to me as I am retired and do not have the strength or energy that I use to have to service my own vehicles. However, I recently had the misfortune of getting a flat tire in Burlington, WA. It was a slow leak so I was able to get to the Costco in just off Interstate 5. When I arrived and explained my situation to the tire shop, I was told that I had to remove my own tire because the truck had a camper on it and it was policy that trucks with campers were not permitted into the bays.

I decided to purchase my snow tires through costco online, since they had the best deal. They were a special order, which meant that they were coming from the Michelin warehouse. I received a notice that my tires showed up and were ready. I arrived to costco with my rims, since it's way too early for snow tires, and was told it would take 20-25 minutes. 5 minutes later i got called saying that my tires were date coded 2010 and that they were 4 years old. I told the service guy this was fine since tires have a shelf life of 10 years properly stored. Got a call back minutes later, saying that it was Costco policy that any tire older than 3 years couldn't be used, and had to be rejected.

Bought tires 14 months prior. I had my tires rotated at Costco and between with oil changes at Firestone, I noticed my tires were really bald on the front of my car. My husband brought my car into Costco to look at the car tires. The manager said, "your car is out of alignment, it is not covered." I called the Costco immediately when he got home and informed him that is NOT true. My car is always mechanically maintained. He said if I brought proof that my car alignment was not off, he would prorate the tires, otherwise as a courtesy I would get 25%. Well I brought my car to a Mavis and my car was within factory specs and the alignment was fine. I returned to Costco and the supervisor called the manager at home and he said 25% even with proof of alignment.

I bought Michelin tires from Costco online, installed in Sterling, VA. Not only did they install my solid tires in less than an hour, the guys who helped me were incredibly professional, kind, and hard-working. After they finished my tires, my keys fell into a sewer grate. Fabian and Carlos came to my rescue and saved my keys 6 ft down. Fabian actually climbed down to retrieve them! These guys are our unsung heroes, America. Everyday kindness is where it's at. Thank you.

I have purchased several sets of tires from Costco. Rotation, replacement, and flat repair times average 2 to 3 hours. The last time I took my pickup in for slow leak in tire. Costco replaced tire, without my permission, and charged me $110. They said hole was too close to edge of tire. Another time, after waiting 2 hours they said they could not find hole. I took pickup home and ran water over wheel and found leak. I will never buy tires at Costco again.

Shopped tires online with consumer reports. Called Costco Tires North Nevada in Colorado Springs for availability and appointment. I showed up 45 min. early for appointment. Tires not in stock and I was given a weak sorry. I drove to Firestone and 1 hour later I am driving on new tires. I will never use Costco Tires again and am thinking of letting my Costco membership expire. Extremely poor customer service!

Be careful when getting tires replaced by Costco. When a tire failed on my Jeep I had it replaced (Free) just had to pay for new warranty ($100+). They mount the new tires ALWAYS on the rear... per Michelin I was told. What was not mentioned was, you have to bring it back "IMMEDIATELY" for rotation. IF your fronts are not within 3/32nds tread of the rears, they will only rotate them from Right to Left... NOT Front to Rear. I offered to PAY them for this absolutely ridiculous rule of Michelin's... THEY REFUSED.

I have always been purchasing tires from Costco since they opened the store in Austin for all my cars. Although I hate the wait at the tire center, but I put up with it because I love Costco, and have been very loyal for many years. I had the fortune of never using their warranty until now. I had a bubble on one of the tires that we purchased less than 3 years back. The tires are BF Goodrich, and came with 60,000 mile warranty. Before Costco was opened, I always bought tires from Discount Tire, where I always bought the warranty "Certificate". Discount Tire would replace the tire if it is damaged under the warranty if it is beyond repair. I thought that the Costco warranty worked the same way, bad on me, I should have read the warranty. Costco's warranty is only pro-rated replacement after first year. I read the warranty, and it was very clear on pro-rated replacement.

I purchased 4 Bridgetsone Turanza Serenity Plus 235/55 17 "V" rated tires at Costco, Rohnert Park, Ca. for my 2009 Hyundai Azera sedan - I waited the 1.5 hours for mounting and 'STATIC' balancing. Got up to 65 mph and very bad steering wheel shake. Returned and reported shake - Costco re-balanced wheels using 'DYNAMIC' method, back on freeway to 65mph and same shaking in steering wheel. Back to Costco - this time they used the 'PIN PLATE' balancing method (their best method) and it reduced the shake by 90% but a shake was still noticeable! Back to Costco the next day - the Manager had them dis-mount the tires, put extra lube on rim and re-mount - same shake! After a few days at my request, Costco ordered 4 new tires and mounted using the 'PIN PLATE' method but vibrations occurred with this set as well.

I purchased 4 Bridgestone tires at mileage 117000 and due to conflicted reasons never went back to get my tires balanced. I am at mileage 131,000 and was told today that I would need two new front tires due to uneven wear. I'm irritated at myself more than anyone else, but one of the issues I explained to the technician was that my driver front tire was losing air and losing it quickly. I asked if it was a faulty stem would I be covered for some compensation. He never dealt with the air loss at the stem level and pushed the air loss totally at the fault of not having the tires balanced. Is this correct? Could I be losing air in a tire that after 14,000 miles is considered a total loss?

New tires were installed on my vehicle at the Kitchener Costco which resulted in a possible deadly experience if I didn't pull off the highway when I did to discover the horror. While driving on the highway 401 (within 24 hrs of new installed tires), my car would shake upon braking, I assumed the new tires were just not so great. Then when I got to my destination, the car was making other noises and the gas pedal was slightly vibrating.

COSTCO has totally resolved our problem...management contacted me and set up an appointment and my tires have been replaced with what we needed at at reasonable price. They were professional and everything went according to the scheduled plan. Thanks COSTCO!

I took my Highlander to Costco for my tires rotation and fix a flat tire. After two hours later, they told me they did not have my record and did not rotate my tires and fix a flat tire. They told me to buy four new tires. I feel COSTCO does not care about their customers. They only care about generating the revenue. I hope COSTCO will improve their customer service in the future.

Been using Costco for over 25 years for tires. Never had any issues. I feel like they bend over backwards to help out. I brought in a set of tires I thought needed changing over and the sales person said I could wait 6 months... Wait what?... He then said they are having a sale the same tires I wanted. For the people complaining about issues... it may be your Costco and their lack of integrity. Write corporate... but also make sure that you know what you are talking about. If you ask, "Do you do x?" and they reply, "Yes". It doesn't mean that YES is for free.

Have bought Michelin tires from Costco for our Dodge Intrepid, Toyota Rav4, two Honda Civics and Toyota Camry. I'll be replacing tires shortly on a 2012 Toyota Camry hybrid at Costco. I get there early in the morning and generally have an hour wait (once two hours coming in mid-day). Once we had a bad flat from a sharp key embedded in our tire. The tire was replaced free under warranty. Another time, the Costco servicemen were concerned about a tires sidewall when rotating and asked if they could replace it, for free! I don't understand all the issues reported on this website, but I do understand that Costco only services the Michelin tires they sell. I get my tires rotated, balanced and serviced with nitrogen air when scheduled on each car. Maybe different Costco store tire departments are different, but ours in Greenville, SC have only been a great service to us over the years. I have found slightly better prices on tires elsewhere, but not the total package of services included.

I'm done with Costco after this last incident and finding out some sketchy stuff. I'm not sure if CostCo is selling grey market tires or simply buying their Michelin tires at a severe discount but I was told by Michelin that CostCo sold Michelin tires are NOT eligible for manufacturer warranty claims. This was confirmed by CostCo as well.

I took my son to Costco and paid for 4 new tires. Unfortunately, we made the stupid assumption that we would get what we paid for, and did not inspect the tires. Several months passed and my son discovered a leak in one of the rear tires. When he went to fill the tires, he realized that all 4 tires didn't match. The rear tires were still the tires that came with the car when originally purchased in 2008. We took the car and all of the paperwork to Costco and they wouldn't give us what we paid for. Though they acknowledge (finally) that the 2 rear tires are indeed the original tires that came with the car, and not a brand that they sell, they will not own up to their mistake and give us what we paid for. Their reason? Their inventory doesn't show that they have 2 extra tires. They want us to submit an insurance claim! What??? I'm furious!!!

Today (4/5/2014), I visited one of your Costco warehouse stores (1320 S. Route 59, Naperville, IL 60564-5944) in the morning around 10am. My primary purpose was to get my flat car tire repaired and to also to pick my son’s birthday cake as today was his birthday. I spoke to the tire center associate and he told me that since I did not buy the tires from Costco, these cannot be repaired by Costco. How dumb is that? I can understand that Costco does not want to fix my tires for “free” but they can charge me money to fix the tire right? No. They would not fix the tire with or without money. Here I have a 100 dollar per year membership and I have already spent almost 1500 dollars since I joined in Jan 2014 and Costco tells me that they cannot fix the tire.

Back tires are completely worn out at 42000 miles. Severely worn on the inside; however most of the tread is gone everywhere else. I did have them rotated twice (1x when I bought new front and another time after that). They won't even begin to discuss a deal for honoring the difference in wear. I'm not comfortable repeating the same mistake twice and feel like the tire center has a totally different approach to customer service than the rest of Costco. To make things worse, I was quoted a non-sale price on a new set. I shopped the quote at Big O and Les Schwab and got better quotes on similar mileage h-rated tires. And at this point, I would trust the mileage warranty at either of these more than I would at Costco. Buyer beware - Costco may stand behind products you buy in the store but, from my personal experience, the tire center is different.

I Purchased 4 luxury tires for my Honda Pilot. After less than years or 25000 miles they are all gone bad. I usually take care of my car with regular tire rotation and perform services at dealer or specialized shop. To ask for warranty replacement, which did not happen, I had to go to Costco 3 times. First time they were so busy the tire technician told me, "Can you come back tomorrow?" At the counter there was only one guy which was tire specialist and sales agent at the same time, big line of people waiting.

Had 4 tires replaced and throughout the subsequent week, the car felt vibrations through the steering wheel. Took it in for an alignment and found that all 4 new tires that Costco installed were out of balance! I had to paid to have it rebalance by my mechanic. Contacted Costco to complain and wanted reimbursement for the rebalancing costs. They will look into it but no one contacted me further.

We have purchased four sets of tires from Costco. Customer service is always top-notch. They always take the time to explain to me what is being done and why, without being condescending, as some car places can be toward women. Our tires are routinely balanced and properly inflated while we shop. Proper vehicle alignment is a given for proper wear; it is in the warranty literature. Richard - I've had that same argument with tire technicians in the past. The truth of the matter is that the rear tires provide stability, therefore, the better pair of tires go on the rear.

We bought 4 new tires last year from Costco and so we’re surprised recently when the dealer told us during a routine tire rotation that two of our tires were worn down. Knowing that we had bought the tires from Costco, we returned the car for inspection and replacement. When the Costco employee measured the tires, he told me that they were not under warranty because the tires had worn unevenly. Apparently Costco can't fix the alignment (because they don't have the equipment to do so), so they just don't mention it and then say your warranty is invalid because the alignment was off. I wasn't told about the alignment issue when I purchased the tires.

We recently went to Costco to buy a pair of Tires for our daughter's vehicle (Front wheel drive 2007 Toyota Camry). We had to order the tires and it took several days for them to arrive. Unfortunately, the problem arose when I arrived to get them installed. The vehicle has two tires in the back in great condition, but the front tires are the ones that need to be replaced. When I asked how much time it would take, the Manager of the Costco Tire Center in Edison, NJ (Steven **) tells me that it would take a while because they have to move the back tires to the front of the vehicle and then place the new tires (from Costco) in the rear... His words EXACTLY were: "We do not put the New Tires in the front of the vehicle, we put the new tires in the back". I requested him to please put the new tires in the front of the vehicle, and AGAIN, with a much more stern voice said... "that is not our policy".

I purchased a set of Michelin tires for my Buick Park Avenue on Sept 4th 2013 from the warehouse on Marketplace in Tucson, Az. On Jan 4th 2014 I went back to the same store to have one tire, which had a nail in it, repaired and also have the tires rotated and balanced. The people running the tire center refused to rotate my tires, quoting some law about having better tires on the rear than on the front. If I drive my car around the block the front tires will have worn more than the rear and by the tire center's interpretation of the law they will be unable to rotate my tires.

We bought 4 new Michelin tires last year from Costco and so were surprised recently when the dealer told us during a routine tire rotation that two of our tires were worn down. Knowing that we had bought the tires from Costco, we returned the car for inspection and replacement. When the Costco employee measured the tires, he told me that they were not under warranty because the tires had worn unevenly. He said one tire was measuring 2-4mm and the other tire was measuring 4 to "almost 6". I told them to go ahead and replace the tires even if they were not warrantied but told them that I wanted to save the old tires so I could measure them myself. Interestingly, when I went to pick up the car the tires were not in my car and they had prorated the tires....

I was all set to purchase 4 tires and I saw a sign advising they fill your tires with nitrogen.....WTF? I told the salesman, I didn't want nitrogen in my tires and only wanted air....he said they would only fill it with nitrogen... I don't want to have to drive all the way to Costco to have my tires filled. They shouldn't force nitrogen on people if they don't want it. Shame on you Costco. Bye bye, you lost a sale.

Do NOT buy tires from Costco. They don't stand behind their warranty. I love Costco for almost everything else, but their tires are horrible and they simply aren't equipped to provide all of the services needed to maintain tires. I got 20,000 miles out of tires that should have lasted 60,000 miles. I was told that the tires wore down quickly because my alignment was off, but that was the first time anyone had told me that. Despite getting my tires rotated regularly, I wasn't told about the alignment issue at any time prior to being told my tires needed to be replaced.

Recently needed to buy two sets of tires. One set of snow tires for local winter driving and one for long drives across country. When shopping for tires, I had a choice to save about $25 per tire by going with Costco or buy from a local store that would do seasonal changeovers for free. I asked if Costco would do this and they said they would. SURPRISE! My wife brought the car in for a change over and they wanted $40. Luckily my wife was able to get the changeover for free this time by explaining the situation. I suspect that this argument will need to be made every time we go.

I am writing in regards to Costco's Michelin Tire Service. On November 29, I purchased order on all season tires for my Lexus 300 RX and it was schedule on December 10 at 1 pm. Hoping I would be expecting them, my wife went ahead to finally put them on. We had an appointment for 1pm, so as she got to Costco, her experience was nothing that she had ever expected. She had came on time, asking the tire clerk to install her winter tires. He checked her order briefly and stated that it would be a max two hour wait until her tires were properly installed. So to waste time, my wife decides to go around Costco and do some quick shopping. An hour later, she receives a call from the clerk stating that her tires are currently not in and that they have not been received yet? As odd as that sounds, they made her wait a whole two hours to only then call her, and say that her tires weren't there, when apparently they weren't there in the first place when he checked the first time.

I called the tire department in the morning to book an appointment for new tires. The man on the phone said they make no appointments and if I got here before 5:30, I would get service but when I got to Bellingham Costco from Surrey, Canada, they said they were all booked till Friday and had no spots for today. I told them to make an appointment that to which they said they don't make a booking which I found really weird.

For the first time I went online to Costco. Doing so I fill out the data for my truck. I order the results which are Michelin X tires. Waited for them to be shipped then noticed on the shipping data the tires are 15 inch when mine are 16". Customer support tells me to go to the warehouse and get them returned which I reject and insist they do it electronically and she complied. I was left with going through the whole process again which will put me in the warehouse in the middle of the holidays. If it sounds too good to be true it most likely isn't! Thank you but no thanks.

Hello to everybody. I just come back from Costco tyres in Coventry. My surprise was that I wanted to change from tyres in the van for winter ones because looks is going to be a hard one. On my rear still at least 3000 miles to go. My surprise when I ask them they told me that their policy is new one to the back, and back ones to the front. So an example then, what is the point to have to new back tires in the back when all the main braking and stirring is at the front. I believe that is the most stupid policy heard of, sound pure marketing for them, because for somebody that is not thinking changing the 4 tires, make them changing them so they make pay the customers for new tires on tires can do another 3000 miles. I love Costco, but after spend 1 hour discussing with the guys, all the great products they have in the store they threw it in the tires Section. Also is a same for Michelin to allow this policy!!!! 000000 for Costco and Michelin.

I made an appointment with Costco (Helena, Montana) tire service on Saturday, November 2, 2013 for Monday, November 4, 2013. I took my vehicle in for exchange/purchase of new snow tires. I went to the counter to let them know I was there. The attendant shushed me and said I can't let people know you made an appointment. I asked him what he was talking about. He said they weren't allowed to make appointments but "***" made four appointments. I asked why I was told they could set up an appointment. He blamed someone else. I asked if this was going to cause a several hour wait. He assured me it wouldn't. Then I asked if they carried studded snow tires. He said no they did not and in fact if I had not purchase my tires at Costco, they could not work on my car. I was prepared to purchase a new set of tires, if needed. However, after I heard this, I said, "I will go somewhere else." I did not see a policy in place that stated Costco would not work on your vehicle if you did not purchase tires from them. It sounds like I dodged a bullet after reading these reviews.

Let me start by saying we LOVE Costco and spend a great deal of money there every month. It's an hour and a half drive to the nearest Costco. My complaint is only regarding the Tire Service Center. Since appointments can't be made to get our Costco tires rotated, we asked when the best time to come in to have it done ought to be. They told us first thing in the morning. So, Friday the 18th of October 2013, we arrived 22 minutes after they opened (We intended to be there right at opening but got caught in road construction for a few minutes twice).

The tires were of a good price. (Honestly though, the only reason I went there is because no on else was open on Sunday, and I was riding on a spare. And it's not like they were much less than other places.) I looked at my car the next day. They had put several very noticeable scuffs on two of my wheels. It also sounds like it's going to be a nightmare getting my wheels rotated there and also getting them to honor the warranty. I will just get my tires rotated at my lube shop and hope I never have a problem with them. At least, these Primacy tires ride really well.

I bought 4 new Bridgestones for my Toyota Sequoia in July. Two months later, we had a front tire blow out on the interstate. I had a hard time bringing the car to a stop. Thank god a dot and highway patrol were there to help me change it out. My wife called Costco to tell them what happened and Michael at the store in Greenville, SC said and I quote, "Ma'am you're not blaming the tire, are you?" That's when I got on the phone and proceeded to cuss his ** out. When I brought the tire back, the sidewall was ripped 3 inches. Jonathan got tire off the rim and found a 1/2 inch piece of wood like it came off a broom handle.

On 7/20 we purchased tires from Costco to my Honda Odyssey minivan. I have raised concerns right away after I got my vehicle back that it's too noisy and shaky plus the invoice shows with wrong vehicle plate details and miles. Mechanic verified and confirmed that everything was good, so bring back in 30 days for additional check. On 8/20 we went for checkup as we never felt happy throughout the period. Just a min. away and within Costco premises, wheel fell off and vehicle was severely damaged. Just before this accident, traveling with family and dropped the kids 10 mins before at school. My family could have been killed with it.

Costco Tire Center at 100 Cobb Pkwy, Ringgold, GA - Severely scratched 3 of my wheels!!! Tires had a bad vibration, went back Several times to get them to recheck the balance!!! Never getting the vibration out... I then took it to a Goodyear. They got it right the first attempt... Every time that I took it in to get the tire rotated, it would be several hours wait. And I would ask them to call me when they were done with it and they couldn't even give me a courtesy call! Costco damaged 3 wheels at $478.00 X 3 = $1434.00. And I was told that Costco wouldn't pay for the damage done to my wheels... NO! I WOULD NOT RECOMMEND COSTCO TO NO ONE! And I will not spend another penny there! FYI, I wrote Costco headquarters this letter:

I have been buying tires for years at Costco. The other day, I replaced the brakes on my Charger, and had a hard time getting the wheel loose from the hub. I did not think much of it at the time, but yesterday, went to have two tires put on my truck. I had a tire damage by road debris and bought two replacement tires. My truck is not driven much and I put less the 2,000 miles on it a year, and most of them are in the winter.

We have been proud Costco members for a long time. I did want to share my recent experience in the tire department at the Santa Clara (CA) location. I was highly discouraged by the whole experience from start to finish. On 9/3/2013 I ordered four tires for my vehicle and was told it had to be a special order and it would take 3-5 days. I understand they were busy so I waited a few days to call in to follow up regarding my invoice. I called in every day to find out if the tires had arrived and each day I was told no. I called in on 9/10/2013 and I was told the tires had been there for a while but they failed to call me. Why was I given the wrong information when I called in to find the status of the tires?

A Company that puts on tires that are non-recommended size/type/rating or otherwise could be causally liable if there were an accident due to improper tires for the specific vehicle. But, you are able to put on any tires you want, including your suggested wooden tires.

I purchased a set of 4 tires from Costco over the weekend. The left front and left rear tires looked iffy (bad). The color was light brownish where it touches the road. It appeared someone drove my vehicle with the new tire thru mud and there were curb marks on the brand new tire. I called the mechanic that worked on my vehicle and showed them to him. His attitude was outrageous. He told me that it was a brand new tire that he took it from a pile of tires and I asked about the skid marks on the tires, he simply evaded my questions. Finally, I had to escalate the issue to the manager of the store. He agreed to change the 2 left tires.

I bought tyres from Costco here in Australia, and was happy. But seriously, in reply to Earl, you have got to be joking, right? They didn't dictate to you what tyres you could put on your car. The Government does. The ratings on the tyres are there for a reason. To stop ** like you putting oversize, undersize, or unsafe tyres on your car and going out and killing innocent people. The LOAD RATING that prevented Costco from selling you anything other than the Michelins is probably the MOST important rating on a tyre. A tyre with a rating of load rating of 100 can support a car "safely" of greater weight than can a tyre with a load rating of less, like 96 or 92.

After purchasing new tires from Costco this year I had noticed when I would drive on the Interstate going over 55 mph that my steering wheel would vibrate and my tires felt loose. (I don't drive on the interstate much since my work is about 5 miles away from where I live.) I took my car to an accredited Subaru Dealership had an alignment done and a wheel balance done on 08/03/13. The technician came out and told me that while the wheel will balance that the tires would waver when they were getting spin balanced. They thought it was a defect in all 4 of my tires and advised me to go back to where I purchased the tires and "have them check and possibly replaced." Keep in mind this dealership wasn't trying to make me purchase new tires.

Dropped in for a nail repair which should only take 10 minutes and ended up being a 4-hour wait. Returned a month later for a tire rotation and was told it would be 4 hours. Not worth my time. Will never purchase tires at Costco again.

I have a 1896 Mercedes 560SL which is in need of a set of tires. I did my research on-line and selected from Tire Rack the Bridgestone Turanza Serenity Plus. I went to Costco to take advantage of the advertised sale on Bridgestones and ask if I could order these tires in 205/65R/15. After a few minutes of searching their computer, I was told he could not sell me the tires because they are not rated for my car. The only tire they have that's rated for my car were Michelin, which I hate. I don't want Michelin and how dare Costco dictate the type and brand of tire I should place on my vehicle. It was too hot to argue, but I will return and make a scene because no one has the right to push one brand over another. If I want to put wooden wheels on my car it is my choice.

What a nightmare. I had 4 tires changed, went in at 3 and left at 7. They broke 2 of my sensors which they made me pay for. Not only that, when they were done, my warning light would not turn off. They had installed the wrong sensors. Once it was all done, a week later, I had to get a patch because I hit a nail so I took it back there as it was under warranty and got free patches. The guy was very rude and told me I had to wait for 4 hours, lmfao. What a disappointment. Stick to selling crap, Costco, or train your technicians. Never again. Hope this helps all readers. Spend a little more money on tires and get the proper service.

I have purchased Costco's Michelin tires for years. While the tires are excellent, trying to get them serviced is nearly impossible. It's first-come few-served - basically, if you don't arrive when the doors open, good luck at getting in (even for a flat repair). It is a huge hassle for people who already have a full schedule and not much extra time for countless trips to the Costco garage. The money you may save in tires and free road hazard is not worth the time it takes to get service. They don't book appointments, and they make no effort to fit you in. They are not paid on volume, just an hourly wage. After 15 years, I'm done with the hassle, and it feels great to call up my local Toyota, book an appointment, have shuttle service, and get the job done!

New car, no scratches on door. I dropped off keys at Bozeman, MT Costco Tire Center and picked up the car with several door scratches. I complained and was told by Mike ** in Chicago (I thought Costco was from Kirkland, WA) that they didn't do it. I explained that I have purchased every tire for my entire extended family from Costco. He offered a token gift certificate. Now, I have to pay big bucks to get my door repaired. Costco just lost a customer for life!

On 4/27/2009 I purchased 4 Michelin latitude tour all season luxury, tires size P225/70/16. The mileage of the vehicle at that time was 53,218. The vehicle is a 2003 Toyota Highlander license ** with an actual mileage at the time I took the vehicle to Costco of 66,897 miles. One of the tires is presenting a problem of tread separation. Nothing was done to resolve my problem. I was told by the service person that because I do not use much the vehicle, the tire degenerates. I asked if it was safe to drive the vehicle with such safety hazard and he (Mr. **) assured me that it was safe. But the problem with the tread separation continues. I am finding more tire chips.

I have been trying to have my tire rotation and balance five times and each time, they told me, "Too busy. Come back next day." I tried to call and make an appointment but they told me first come first served policy. But when I brought these four tires from Costco, they allowed me to make an appointment to bring my car in with no problem? They told me if I want to get my tire rotation/balance for every 10,000 km, then I have to get to the shop at least 2 hours before it opens and if I don't get my tires rotate/balance every 10,000 km, the warranty will be void as they said that is the warranty obligation I have to do.

Costco contacted me promply and then notified the local store manager who also contacted me. Very quickly the problem was resolved. They have agreed to "pro-rate" the tire wear and square it up with me which is quite fair and all I wanted. Apparently the guy who looked at my tires made a mistake on how much tread was left, and when to call it a fail. It is resolved and I am again happy with Costco service. This was the first misunderstanding I have had with them in 15 years of purchasing there. DanaB

The 1st time, I knew something was wrong and called a friend who came and told me my front right wheel was ready to fall off. This happened the last time I had my tires rotated. It was the front passenger side. The 2nd time, on Friday, 3/29, I took my car for free tire rotation. I reminded the technician to make sure all lug nuts were secure as I had had a problem in the past. I don't think he took me seriously. The next day, I took my elderly aunt and son's fiance shopping via a highway. My car was making noises and was not handling as usual. I had to pull over in a parking lot as the noise became so loud and scary. The lug nuts on my driver's side front tires were completely loose, so loose that I had to take the lug wrench off and on the lugs 2 or 3 times before they were tight. I cannot believe this happened not once but twice! There should be someone checking the cars before they are released to the owners.

Costco resolved, I was mistaken.

Every time I went to the tire center, the attitude of the staffs was always ignorant and rude. They never fill my tires with nitrogen, like what policy says. And they do not do a good job at installation, scratched and left ding/dent on my new wheels. If you can find a better or same price of tires, why do you get tires from Costco?

Most of the following complaints are not about whining. From my understanding, I have frequently heard about how bad the Costco staff due to the "average customers" from the co-workers, friends, and even sales associates from Costco. This is just about what comes around and goes around. That's why some of the customers react "fiercely" to those cranky staff. They never know such a simple principle. They are running a monopolistic business; there are no other competitors in the market. Why do they care about "customer services"? It is just how worse comes to worst. If you are being blessed by monopoly, why do you bother to improve the customer relationship management, if there's any for Costco.

Costco Tires Calgary, Alberta - Most of the following complaints are not about whining. From my understanding, I have frequently heard about how bad the Costco staff do to the "average customers" from the co-workers, friends, and even sales associates from Costco. This is just about what comes around and goes around. That's why some of the customers react "fiercely" to those cranky staff. They never know such a simple principle. They are running a monopolistic business; there are no other competitors in the market. What do they care about "customer services"? It is just how worse comes to worst. If you are being blessed by monopoly, why do you bother to improve the customer relationship management, if there's any for Costco?

We bought new tires two weeks ago because of a fantastic promotion. We got all the info needed, but we didn't have any cash so that we needed to come back the next day to pay. When I returned, there was a long line of customers and a cranky sales associate was yelling that they were not taking anymore work for the day. After being shooed away several times, I persistently walked up to the desk, presented a sheet with my tire info on it and said I just needed to pay and order the tires. She was rude and unapologetic. I asked to wait for the next till instead of waiting for her. The second sales associate was the same who had helped us the previous night. He was great. We were assured that the tires would be in within 5-10 business days (which they were). Concerned about the treatment of people in line, I specifically asked about getting the new tires on once they came in. The associate said I could make an appointment for an afternoon and avoid this treatment. He explained that this line was for people without an appointment. We ordered our tires on October 5.

Tire Service at Regent Avenue Costco Winnipeg, substandard: I bought 4 winter tires that I used on my car for 4 years. When I bought the tires, I was assured that the original tires could be reinstalled when I required for a fee, because those 4 tires were dealer installed. I made an appointment for Oct. 4th and waited in the store for 1.5 hours. I was told when I checked that they could not put on my original Michelins because they were not V speed rated. The dealer mounted tires are T rated. Since the T tires are rated for 118 miles per hour whereas the V rating they said I must have was for 149 miles per hour, I knew I was being played for a fool. I was dissatisfied, but was patronized and made to feel as if I was uneducated by all the staff involved. This made me angry and I got my money back by sarcastic smiling and ridiculing employees.

I ordered tires that where on a promotion online on September 11, 2012. Today is September 25 and there are still no tires. When I phoned the warehouse that will be installing the product, they advised me to contact Costco CA’s customer service to trace the order. The person at CS informed me my order could not be traced; I replied that this is the 21st century and anything can be traced. She put me on hold for 5 minutes and came back to tell me a trace will take 24 to 48 hours. I'm leaving on a family vacation in 2 days and I need to know and have the tires I ordered and paid for 2 weeks ago on my car now.

On August 14, 2012, I purchased two new tires for my Chrysler Pacifica from the Costco at 2855 Jordan Court, Alpharetta, GA. Immediately after the tire replacement, the check tire pressure system light on the dashboard illuminated. I checked the tire pressure and all four tires indicated about 35psi. On September 12, I noticed one of the inner hub caps had fallen off, so I checked the other three wheels and found that one of the other hub caps was missing the wire bracket support which reinforces the plastic clasps.

During the week of September 27th, I visited the service center at the Costco store located at 200 Federal Road Brookfield, Connecticut 06804-2527 to have my tires rotated. I waited at the service desk for about 5-10 minutes while an employee by the name of ** stood there while I was in plain sight and totally ignored my presence - all this time speaking casually to another employee who was not visible. As I looked about in disbelief, he simply stood there and acted as if I was invisible, despite the fact that this person was fully dressed in his service uniform. Later at his own convenience, he notified the other staff who was at the back of the store by shouting "Hey, hey" at him and alerted him that someone was at the front desk.

I just purchased two new tires from Costco today for the wife's car. While shopping, I went to go check and see how the car was doing. I saw them rotating the older back tires to the front. I know this is their policy and is the correct way to do it. What was not correct was the 40 psi that they put in the tire (recommended is 30 psi). Also, there’s the sound of an impact gun driving the lugs home with no torque stick - never mind the torque wrench. So if I was just an average Joe, my new tires would wear out prematurely from over inflation (never mind the danger) and my new rotors (all four) would be warped. This is the last time I will buy tires from Costco. Their techs may have the training, but they sure are missing the pride in their work.

I tried to order the tires for my vehicle online since they do not stock them and there was a sale if you ordered them by a certain date. The website kept going down and would not let me order the tires. I ended up driving to the Littleton Costco (Quincy and Wadsworth) and speaking with the store manager to get the tires ordered. They assured me that the tires would be ordered and they would call me when they came. Two weeks later, today, I checked in at the store and was told that they didn't have my order on the computer. Really! How can that be? Another clerk checked a book and sure enough my name was there and the tires had arrived.

Everyone that complains about Costco installing new tires on the rear axle, I again recommend that you do some research. It is done to protect you in wet weather driving situations. It doesn't matter if your car is front or rear wheel drive, they should be placed on the rear. If you think otherwise, you're wrong! Everyone that complains about Costco not honoring warranties, I suggest you stop blaming others for your mistakes. Your tires wore out because your alignment is off, which caused the inner or outer shoulders to wear prematurely and that is your car's fault, not the tire's fault. You never rotated your tires and the fronts wore out prematurely. Well, that's your fault and not the tires. Take responsibility for your mistakes and don't blame Costco.

After the vehicle was serviced for a tire rotation and subsequently returned after their 25-mile re-torque requirement, the car was found to have all lug nuts loose and studs broken. Costco denies all liability of wrongdoing. But their forensic metallurgist states in his report that all lug studs must be replaced due to metal fatigue as a result driving on loose wheels. Obviously, the damage is greater than what was initially suspected and I realized from his report that I may be driving a "ticking time bomb" that may detach a wheel at any moment.

I went to Costco Tires on 4/9/12 in Salinas, CA. I wanted to get my tire patched, and they refused. They said the tire was too thin in the middle and could not be plugged. I said I don't like plugs and that I like a patch. They said, "Well, we do both, but we still can't repair it, because the tire is too thin." I said the tire is not thin where the repair needs to be. I told him the wear was in the middle of the tire and occurred at 8 thousand miles. I told him the tire pressure on the 265/75/r16, which they sold me, said air pressure was 44psi, not 35psi. I also said that most of the tire wear stopped when I set pressure at 44 psi. They said the pressure on the door said 35psi, and it did. But that was for the 245/75/r16.

My family and I went to Costco to purchase new front tires for my wife's car. It was a rainy day and her front tires were bald. The gentleman behind the counter informed me they would have to put the new tires on the rear and transfer the back tires to the front. I explained to him that it’s my car and my money and I don't want that. The car is front-wheel drive and I want the new tires on the front. He again said he could not do that. So to make a long story short, I would not recommend anybody to purchase tires from Cisco if you can't purchase tires and decide where you would like them installed. Why would you purchase from a company like that? A big thumbs down. Shame on you, Cisco.

I recently went to Costco to have my Bridgestone Potenza RE92 tires rotated and replaced a bad valve stem that was leaking air. The Costco manager refused to do it because of a Costco policy that will not allow him to touch any tires that are over 10 years old. The tires are in excellent shape and show no damage or deterioration whatsoever. They still have lots of tread on them because I rarely drive the car (1997 Honda Prelude Type SH) they are mounted on. I took it to the Honda dealership and they replaced the valve stem and rotated them with no problems. The Costco manager was rude, confrontational and argumentative. I had another Costco tire manager tell me that I should not "lecture to him". Can you believe that? Who is the customer here? They also broke off one of my lug nuts due to over-torquing.

First, let me start off by stating that for everything else, I love Costco! I will never buy tires from them again, however. I purchased four BF Goodrich Radial T/A tires P215/65 R15 for my 1999 Toyota Sienna XLE in 2008. Within a few thousand miles, the fronts were wearing out more rapidly than the rears.

Well, I found this site this morning, silly me! Two years ago, I had purchased four tires from Costco. About a few days afterward, my 21-year-old son was driving to work on the highway and proceeded to lose a tire driving 55 mph. Needless to say, if he was not driving a Volvo and is an avid body builder, which I believe helped to steer the vehicle to safety, he wouldn't be alive today. The cause of the accident was either the lug nuts were torqued too tight or not at all.

Jeez people, stop whining about Costco and the tires or service you get from them. In reference to a few complaints, if you had been in the business, then you would definitely know the difference between v-rated and h-rated tires and you would want your kid on the correct ones. When people whine about the speed rating of tires, then why did they buy a vehicle that takes performance tires to begin with? And all the whining about rotations, if you fail to maintain your vehicle according to a schedule either by Costco or by your owners manual, then for God's sake do not blame Costco for not rotating your tires if the fronts are down to 2/32 and the rears are new.

I ordered tires for my son's 2003 Honda Accord 4-cylinder car online to have them installed at Costco, Bricktown. Being in the business for 30 years, I ordered H-rated tires that are good to 135 mph. Heck, the kid barely goes over the speed limit. The tires came in and my son went down to have them installed and, low and behold, I get a phone call from my son stating that they would not install them because the car should have a V-rating, 149 mph.

I have issues with tire repair three times now. Once, they failed to follow instructions and put the wrong tires on the car. It should have been obvious. I've had what I believe to be undue flat and hold air issues. They sold me on the nitrogen. I now believe that it's no better than normal air. It's worse and I have to take it to them. I can't just go to my local service station. Yesterday I needed a tire repair, but I had to wait an unacceptable 3 plus hours. Meanwhile, they had customers stacked up a dozen deep; one guy was working 4 service bays, and one guy was working non-stop on the counter. I should add here that his patience and focus was incredible. Kudos to him! There were two other guys running around doing who knows what. My biggest complaint is that on the busiest known tire day of the year, they should have been overstaffed, not understaffed. Also, a tire repair of one of their own tires should take precedence. It would have been nice to have been able to take it somewhere and get it done. But because of their warranty, I can't. Meanwhile, I'm driving around on a tire in need of repair.

Costco South Calgary. Costco will void warranty unless Costco purchased winter/summer tires are rotated at Costco. The only problem is people wait from 3am so that they can get in to have their seasonal tires changed. They broke my lug nuts and the nut key. I wasted another five hours waiting at my Lexus dealer to have the broken nuts and key removed! Savings of few dollars to have the tires not worth it. Absolutely, last time I purchase tires at Costco. To make matters worse, a lousy and rude manager named Will! Of late, Costco appears to be taking customers for granted. Customer service grossly lacking.

I bought 4 new tires in Aug. 2011. I stood outside the bay and watched the mechanic removed and installed the tires. When installing, the clerk approached me and said that one lug was stripped and they could not place it on. They did not approach me when they removed, that cost me $125 to have it repaired plus more of my time at another shop. Three months later, when I wanted to have the tires rotated to meet their requirements, they had the car for an hour and a half. They said that they could not remove the lugs due to breaking the wrench while trying to remove the lugs. They obviously cannot fulfill their agreement of tire rotations, so I will go try to get a full refund at this point. I hope they do not cause any more damage to my lugs! Never again!

I took my BMW for 4 new RFTs; I waited almost 2 weeks to get them. When they arrived, I was told that they had trouble installing RFT and that it would take longer than normal to install. When I finally got the car 3 BMW rims (each retails for about $600) was badly chipped, from where they had used pressure to install the tire. At that moment, before even driving the car, I let them know about the damage. First they said, it was like that when you brought it in. I then told them I had checked it before turning it over to them, and the guy simply said, "Well I took precautions". No one seemed to care, from the people in corporate to the store manager. I wish I had found this forum before I put my car in their hands.

I've bought tires from this store many times over several years. They have left lug nuts loose, mounted the wrong tires, used the wrong replacement valves (low pressure instead of high pressure) and over-torqued lug nuts and stripped threads. The time they stripped the threads, the tech showed me the nut and it was dripping with "never seize" compound. He had "never seize" compound all over his hands and tools because he couldn't get the lug nut started right. My experience with "customer service" has been like many others --crude, rude, and unacceptable. Anyone who goes to Costco for tires needs to make sure they have their insurance paid up. There's a good chance you'll need it.