Costco - Tires

I booked winter tire change at new Costco at Buffalo Run, Calgary. We arrived at 6:30 pm for an appointment at 6:45 pm. After all paperwork was done I asked about the wait time and was told 1.5-2 hours. Then I asked if it is ok to take the car to fill in the gasoline while waiting and my car key was literally thrown at me by service desk person :(. We were also told that the cell phone reception is not the greatest in the store. So went to check out how the things are going after 1 hour and were yelled at because we were not supposed to come before 2 hours as they are busy.

The customer service is insanity and Stockholders must know how incompetent and inefficient the tire department is!!!! The phone call is the beginning of insane infomercial of junk & zero related to the person calling!! #1 - #2 Costco managers are aware of the tire appointment online insanity crap. Always saying booked but when you drive there the bay has maybe 2 cars or 1. This is hurting Stock shares and future customers!!! I will take my business elsewhere but will cost costco BIG $$$ for abusing me after I'm locked into membership!!! Literally it will cost $20k plus in returning damaged goods, defective crap to hurt their bottom line. Remember, you screw w/ customers, they/I screw you back.

Attention guys of Tire Center at Boston Heights, Ohio, focus on your job and make customers' appointment CORRECT!!! My husband ordered 4 tires online for my car about a week ago and then this morning he received an email told him that the tires had delivered to the store. So he called the tire center to make an appointment for tire changing. I heard him speak to a tire center guy through his cell phone about his name, car made, and appointment time [THIS AFTERNOON 4 PM] TWICE to ensure that we got the correct information. However, the guy at the tire center told us they do not have our appointment on schedule today when we arrived at the store. We drove 40 minutes to get there and now we need to make a new appointment and then wait for another meaningless 3 hours to get tire changed. Seriously guys at tire center, think about the reason why your rating is only 1 star out of 5???? Think about it????

We went to Buffalo Run Costco on Sept 30th. We talked to tire staff in person about booking an appt to get tires mounted, we were told by the staff member “you have to book online” and he points to a sign on the window, here is where the fun begins... I tried to book online, no matter what time you picked, it comes up with an error message and you have to start over again. When you try calling the tire center, with the number posted on the website, it doesn’t work it is not connected. When you call the store, the tire line won’t connect, when you get administrative staff to connect you, the phone. It rings but no one will answer. So if you are looking to be frustrated, try to get winter tires installed from Costco. Otherwise, do what we are going to do and go elsewhere. Just trying to spend money!!!!

Costco has become the same as the other rip off retailers; refuse to warranty the MANUFACTURER warranty! Refused to cover their OWN work in installing faulty valve stems, tires leaked, said they'd replace under warranty of service agreement, THEN refused to saying that we actually needed news tires: THEN they refused to acknowledge we were in 100% compliance with the rotation schedule for warranty application of the NEW tires THEY said we needed to BUY!?! 5 HOURS wasted to get tires rotated and valve stems replaced in TWO TRIPS to this rip off scam hole in Middleton, Wisconsin. MICHELIN: you are being ripped off by using them as a Distributor, I don't even need to see the delivery numbers!

I purchased top of the line Michelin tires in late 2019 for my work vehicle. The tires started leaking in January. First they said that’s normal because it’s cold out, then because it’s too hot, next visit because I drove the car too much, next - you got it - too little. So after 4 attempts to make an appointment - I got one- I let them know all tires leak, light came on 5 minutes after I left. They now say nothing wrong with the tires AFTER replacing the valves (leaking since January). Costco headquarters same sort of run around.

I have been a Costco customer for a long time and I thoroughly enjoy shopping there. Unfortunately, last few times when I took my cars for rotate and balance, they came back stating they cannot rotate since front tires have a mechanical issues. I told them that last time also they told me the same for the two tires and I had to beg and plead to them to honor the warranty since they were saying that I did not did all my rotate and balance on a regular basis at Costco. I showed them paperwork from other places where I did the oil change and they did complementary tire rotation. Finally, they agreed to give me partial credit for warranty.

Went to South Jordan UT Costco with a leak. After over an hour with an appointment, they had it ready. About a month later, the same tire again was low. New appointment, over an hour, still not fixed.

I have had my tires rotated twice, and twice they have broken lugs off the wheels. Replacement of these lugs costs in the neighborhood of $100! It's cheaper to buy your tires elsewhere, even if you have to pay $25 for the rotation!

I went to Costco to buy and install winter tires for our new car. When we received the car back there were scrapes and dings on each of the rims and when they put the tires in the back seat they knocked off a part of the center console of the car. I returned to the shop to let them know. The people at the store were very nice about it. Six months late and I finally get a response from their insurance agency saying they would not be resolving the damages in any way. I liked going to Costco, but as expensive as tires are, cars are a bigger investment. The savings from the discount rate for the tires I ain't worth the time and money of dealing with their insurance agency if something happens. If purchasing tires from Costco, have a reputable shop install the tires.