Costco Tires Reviews

Costco charges double what other places do for tires. Then a month later, still can't tell us where our tires are. They can only refund in cash or cut you a check if you paid with a debit card that isn't visa. They do nothing to try to keep you as a customer, even though you're spending $140 a year to shop (each trip costs about $500 if you're feeding a family of 4 +). Costco doesn't care about their customers, the only thing they care about is your wallet.

Costco tire shop staff damaged my vehicle. The company refused to take responsibility. Don't use them. They are careless and put you at risk. They lift pad and cylinder was left on the frame of my car and broke loose while I was driving.

Good prices. That's about it. They rescheduled my installation because they ordered the wrong tires. 2 weeks later tires are installed but they stole my valve stem caps my daughter got me for Christmas and double charged for the TPMS installation kit (paid once at time of tire purchase and again at installation). I got 2 caps back but not the extra payment. Less than a month later one of the valve stems is leaking, mechanic said it looked original to the car (old degraded o-rings) so brought it back and they said it needed another new TPMS kit and tried to make me pay for it again. They then agreed to replace for no charge.

Don’t buy tires at Costco. Their service and warranty is terrible, bought tires from Costco that vibrated at 60-75 miles per hour and they would not replace them with another tire, said sorry about my luck. I would have to pay for new tires, tires had only 1500 miles on them.

This is about the tire center at I-10 and Grand Parkway 99 in Katy, Texas. I changed two rear tires there about 2 months ago. I was requested to buy new nuts. Since the center did not provide these nuts, I had to go to two part shops and only got 10 nuts. Generally the two new tires are supposed to be placed in the front wheels. I could not do it because I did not have 20 nuts. For this reason, the two new tires were installed on the rear wheels. I was told to come back when I got other nuts. I made an appointment last Sunday, wishing to get a quick service with the appointment.

I made the mistake to get my winter tires from Costco. It took them 8!!! Hours to put them on!!! No communication at all! I was stuck. Now unfortunately I am here to have them switched back..made apt for later thinking foolishly that they close at 8, they won't make me wait 8hrs again...I am currently on a 2hr wait with no end in sight and no communication. The staff is rude!!!

I had a appointment to get my tires and was there for 3 hours. I have health issues and began to tire and told them someone was coming to get me and they were going to have to bring my car .. then they finished.. When I got it back there was a red scratch on the bumper.. I called and sent pictures.. No response. I told my family members... They found my tires cheaper at Champs and they say they have never waited more than 30 minutes.

I made an appointment for tire rotation which comes with the $1000 worth of tires I had purchased from them. I arrive a few minutes early for my appt to be told that the wait can be up to an hour and 1/2. But wait I have an appt. Well apparently they schedule 3 appt for every time a slot. So what is the point of making an appt. if they grossly overbook themselves

Slow customer service, they don't seem to care about customer time. 3.5 hours to install 4 new tires. I asked the repairs about how long they take to rotate the tires and he said 2 hours, I would take my vehicle to another discount tire shop.

I had a 1:00 pm appointment to install 4 Michelin tires on my Ram 3500 truck,. They said one hour and a half to do the installation with a 1 o’clock appointment when I dropped it off. 2 1/2 hour later still did not have it done. Worst experience ever. Will never come back., why have an appointment.