Costco - Tires

I walked in today at Parker CO's store today for swapping nitrogen in my tires. After the work was done I was made to wait for 10-15 mins just to get my keys back. The representative "Brandon" as mentioned on his uniform from Tire center took calls back to back and didn't bother to put the customer on hold and attend me. I felt because of my skin color I was treated that way. Could have put the customer on hold for 30 seconds and given my car key. Didn't apologize for his behavior and said he will take phone calls first even if I have to wait for more time. If he is treating customers based on the color or race then I must say that is not right. Proper coaching is required in such cases.

Attended Milton Keynes Costco today with a puncture - visible nail in back left tyre centre tread. Was told easy fix and could do it in an hour! For set cost of £9.99. Dropped the car off for to be repaired only to go back an hour later and be told the tyre was not fixable after all and that I’d have to buy a new tyre at £150!!! Obviously wasn’t happy, made a complaint for what it was worth. Requested my irreparable tyre back and the spate to be put on. And drove literately across the road to Fast Fit at Kingston - to ask their opinion... Tyre fixed easily!!! So like I thought Costco were trying to shaft me! Or completely incompetent!

Purchased Michelin tires from Costco several months back. These tires have a warranty if Costco rotates them every 7,500 miles. So when I went to get my tires rotated I was the first in line when they opened and was told it would be 45 minutes to an hour. At 11 I went to check on my car & it was ready. However they could not find the keys. This took a half an hour; my keys were found in a worker’s pocket. When I reviewed the paperwork my car was ready at 10:30 so it was left unlocked in the parking lot. Additionally I did not get a reminder sticker which they always attach to your window. Therefore I am very disappointed with the service. Their lack of management of the details leaves me to question what kind of job did they do on the rotation.

I bought Michelin tires (4) from Costco in September last year. The warranty was for 60,000 miles. I have driven a little over 20,000. When I went in to have them replace 2 tires because of excessive wear, they managed to void my warranty on one tire because I had a leak fixed not to their liking at a Cooper tire center. I live out of town and can't go clear to Costco to get a flat tire fixed. They voided the other tire warranty telling me I must have mechanical issues with my car. I DON'T. They said I had to bring proof. I WILL NOT BE RENEWING MY MEMBERSHIP NOR SET FOOT IN COSTCO AGAIN.

I purchased a full set of tires and installation online 11/26/18. Tires were shipped via FedEx and are expected on 11/30/18. I stopped and made an appointment for installation on 11/30/18. The earliest appointment is 12/18/18. Really!!! I am driving on a spare tire and need them installed ASAP. Also the full charge is now applied to my credit card. No a happy Costco customer.

On the recommendation of a friend I went to have my tires installed by Costco. They were friendly but understaffed the day I ordered. I was ok with that and prepaid. The tires were promised within 3 days. 2 weeks later I finally got my tires - I was told the wait would be 1 hour. I waited 4 1/2 hours for my tires and not until I demanded my money back did they actually move and do the work.

I had a flat tire and had bought tires from Costco. The tires were still in warranty after a year of changing. They said they provide went four year. In order to repair, I went four times to Costco, stood in line for one hour each time. When I called, I was put on hold on phone for one hour each time. They never call you back and don't care about you. They are horrible people who don't care about customers and shameless. I will never go back to Costco and am cancelling my membership. The supervisor is the worst possible person.

Ordered Tires from COSTCO for my wife's Acura since they did not have them in stock. After four days they said that they received a partial shipment, then called again and said that they have both tires. My wife took the car to COSTCO at Cypress TX to find out that they ordered the wrong tires. We lost four days during a very busy Thanksgiving week prompting us to cancel our trip due to their mistakes. I should have paid the $30 difference at Discount Tires Center and avoid the inconvenience.

I bought tires from Costco Wholesale Club, I spent over $800.00 for Toyota Camry Tires. The most I ever spent expecting a good quality tire. I went to rotate my tires and was told they would not do it due to excessive tire wear. My tires have 3000 miles on them. Costco blamed my front end alignment on the excess wear. I have not had any problem with my car. My last tires were fine. Costco refused to honor any warranty. I'm really disappointed in Costco. 3000 mile tires. I believe the weight of the front end with braking caused the wear on the front end of car. They made the tires too soft. 3000 miles tires for $800.00. Someone needs to do something about this.

I never write reviews, but my experience at the Costco Tire Center in Gypsum, Colorado was so good compared to what I read in the reviews online, that I want to let people know. I bought 4 new Bridgestone Blizzak tires on Costco's online site, got a great price, and had great service when I got there. One key may be using the new appointment site at costcotirecenters.com. When I arrived the tires were there, and they were ready to put them on. I watched them work and they were very thorough and professional. At the end they even refunded the tire disposal fee, because I was keeping the old tires. I can heartily recommend the Gypsum Costco tire center!

I love the Costco store but the tire department is a nightmare! I called them two days ago to get four new tires. They said that they weren't taking appointments but if I dropped the car off between 7 and 9 am I could pick it up at the end of the day. After both my husband and I took time off work to get there at 8 am I was told that they were not taking any more today nor tomorrow. Which means that if I want to go back we will need to take more time off next week and who knows what will happen them. Sure their tires seem cheap but our time has value too which totally negates the savings of their pricing. I have found another place that will do them tomorrow. I'm hoping they will price match but even if they don't it is worth it to pay a little more and save us the frustration and lost income.

First time ordering tires through Costco and I will never buy tires from them again. Ordered on 11/2, spoke to someone to check status on 11/6. I was told that I will be notified when tires arrive and today, I found out tires were delivered on 11/7. Apparently they take your money and that's a wrap for them; never got any notifications. Piss poor communication!

Costco's warranty is worthless. Their tires don't last half the miles they claim. Let's say you bought 90,000 miles tire, and the tire wore out at 40,000 miles on your odometer. What they do is that they give you all kinds of reasons why the tires wore out. They blame it on your car and on your driving habits, and they tell you after that the warranty is good only if you rotate your tires every 5,000 miles (ridiculous), every time I went to rotate I wasted a whole day. Then they give you the runaround from one dept. manager to another junior manager to a third manager, meanwhile you are waiting until you get exhausted. They are professional and well trained to frustrate their customers.

I bought a new set of Michelin tires and Costco installers did such a lousy job balancing them that my car shook violently for 3 days until I had the time to take it back to them. This time I watched. All the tires were out of balance according to the guy who re-balanced them especially my front tires. He said that is why the car and the steering wheel shook so much. It never shook before I got the new tires.

Just bought four Michelin tires at the Baxter MN location and was coming in to do my first tire rotation after 6000 miles. This was on a Thursday, four days earlier my wife noticed a nail was in sticking out the sidewall of the rear tire. So I called on Monday and made an appointment to have my tires rotated and have them look at the damaged tire. I knew they are not able to fix tires when the hole is on the side and that the tire will probably need to be replaced. It didn't seem to be leaking air so the possibility was that the nail didn't go all the way through.

It took four visits at a Ft. Worth Costco before a salesperson was present in the tire store. He was courteous but simply pointed to the stacks of tires toward the back of the salesroom when I insisted on actually looking at the Michelin tire he suggested for my Lincoln. After searching through all the stacks of tires I found the right ones stacked horizontally about 5 high. I took the top one and placed it on the floor to examine the tread pattern, when suddenly Mark, the manager, came storming out of the install area and began berating me for taking the tire off the stack.

Bought Costco tires for my car 2 1/2 years ago. They would not put them on my car unless I bought new lug nuts. They said the old ones were rounded off. They weren't, I just did the brakes a week earlier myself. I would have replaced them myself. One of the tires ripped apart on the freeway. Bought it back to get warrantied out. No problem. Won't finish installing a 2nd time unless I bought new lug nuts, Again. This time they told me because they swollen. When I ask to demonstrate. They put the original manufacture lug wrench on lug, and wrench was bigger than lug. It seems the lug shrank? Not swelled. Tired of arguing with them. Purchased enough lugs so I can get my car back. BTW: just did all 4 brakes a month ago. All lugs were the same size. BS SCAM. Going to Goodyear next time for tires.

I bought 4 new Michelin tires for my Xterra. Every 5000 miles I took my tires in for a rotation. Here is the catch. After the 3 rotation, one of my tires had a slow leak. Costco said I needed a new tire because it was in the sidewall. 2 rotations later, I had another slow leak. This time they REQUIRED that I get 4 new tires because a new one would have too much tread. Two rotations later, I had another slow leak. This time they said the tire was leaking air because of a repair that they did not perform. They said the tire needed to be replaced because the repair could not be fixed so again I needed a new tire.

I had a flat tire but luckily or so I thought, I was near a Costco. So I limped in and the manager took my information, tire size etc and said it would be one hour before my car could get in. So I waited. When they got to my car they informed me that they didn’t have that tire in stock but another warehouse 40 miles away did. Now on this day it was snowing, I asked if it could be delivered to this warehouse and they said no. So they put my “donut” spare on and threw my flat tire in my back seat! I did drive in the bad weather and then waited another 2 hours before that store could fit me in. I got a new tire but I was fuming! Never again will I buy from Costco. Their customer service is horrible and no one seems to have even adequate skills in communication.

I had my first ever 60 mph run flat which ruined the tire. COSTCO adjusted the new tire and 3-5 days wait for a replacement 4 days still waiting! Called MICHELIN direct and the tire is available locally more than one place. COSTCO however does not use MICHELIN direct. I have had to cancel trips on the highways as the spare replacement has a max 50 miles and 50 mph. I understand COSTCO prices may not use local but when a replacement tire is needed immediately they should make an exception. I will never use COSTCO to purchase tires again!

It seems that there are two different (or even more) versions of their road hazard warning. Today they denied my claim saying that they didn't cover curb damage if there was damage to any other part of the car, pointing to scraping on my hubcap. I was confused by this, as hubcaps aren't really a part of the car, but a removable protective part of the tire, so I asked for clarification before I left (I had to have them put on a spare because I couldn't afford an outright replacement). At that point, they stated that they didn't cover curb damage at all. So I looked at their road hazard warranty, and the one online doesn't mention curb damage at all (in fact, it specifically states that it covers impact damage), and the one they gave me in the store says the following about curb damage:

Found the tires online and thought saving $200 by going to Costco would be awesome. 2 hours to install, ok still worth the savings. Drove home and it felt like I was in a paint shaker. Took it back to them and told them, they checked them and told me that one of their balance machines must have been broken 'cause one of the tires was an ounce off, took them about 40 minutes. Drove home, still shaking. Took it back to them, they did it all again, 2 hours this time. Told them they all “zeroed” out and that if I had any further issues I should take it to a mechanic to be diagnosed.

I bought 4 Bridgestone tires with 75K warranty on them. Two of them have 2/32; in 2 years and roughly 20K miles, and therefore need to be replaced. My warranty was not honored because I didn't have tire rotation records. I never expected this from Costco in Plano, TX (East) and told them I have performed tire rotation according to schedule. I had done tire rotation with each oil change at a Dealer and didn't keep the records (technically I could do tire rotation myself but they wanted a receipt from a reputed place). Luckily, Toyota has an owner's website which has all the records and tomorrow I am going to show them these records and see what happens. I will never buy tires from Costco. Moreover, I am canceling my Executive membership. Amazon Prime and Sam's Club; here I come.

Took car 7-16-2018 to COSTCO TIRE CENTER 1430 S Ashland Ave in Chicago Illinois for scheduled 4 tire rotation and rebalancing. Noticed after work completed that all 4 original hubcaps were had deep scratches and abrasions. I know how my hubcaps weren't in this condition before taking car to COSTCO for tire servicing. I hand washed the car the previous day and no hubcap damage present. I decided not to inform tire dept of damages because no confident that they would acknowledge nor accept responsibility for damages to hubcaps. Don't want to hear "the damage was there before car was serviced." Customary statements of DENIAL.

I bought tires and had them installed at the store in Westbury, NY. The gentleman who helped me was very nice. He explained everything to me. And my wait time was just under 90 minutes. Not bad considering I was the last walk-in appointment on the last day of the tire sale. The sale price and 1 cent installment were a great value. I used a card provided through my union. While there I shopped for the household things I needed, some I can only get at Costco. Like sleeves of hot-cups, and a box of lids. I also got a few early Christmas gifts. All a great value. Many the same price as online stores or even cheaper. I even had a slice of pizza and a strawberry & frozen yogurt sundae. A treat as I waited for my car.

I'm very dissatisfied with Costco tires service. I purchased 4 tires at Costco tires on 86th street and Michigan road Indianapolis, with 50 miles warranty. After while my back tire was deformed and making a noise, and felt like driving on square wheel. I went back to them to change that tire, because it was under warranty. They didn't do so, they said that I haven't done rotation, so they won't give me proration price, instead they told me to pay full price of $174. I was so pissed, and I said to them I'm not coming back to you guys, never. And I wish no one goes to that place, it's wasting money.

I had my stock tires replaced for a first time since I got the vehicle brand new from a dealership. The car is at 20 000 miles and I take a really good care of it. I know how what was the condition of my wheels before I dropped it at Costco for the installation. After the installation I noticed scuffs on all wheels and I came back to the shop. The scuffs are very specific and are right where the rim meets the tire. Most of the scuffs go along the inner edge and were clearly done during the installation. The outer edges are perfect. The manager said they didn't do it, but took pictures and I filed a complaint.

First time at Costco Tires - researched 5 different options and Costco priced out $100.00 less than next closest option but not because of tire cost per unit - in that they were almost on par with manufacturer direct - but in installation cost, disposal fees etc. That was where they won. Ordered the tires and paid for everything online on the 27th of April - tires arrived at the store on the 8th which was my appointment date - I was very lucky there - the tires got there before my scheduled appointment. My appointment was at 2 and they finished the installation just after 4 pm - it was a half-hour longer than estimated but this was ok.

Never go to Costco Tire Center if you are not tire expert! They recommended and installed lower load index tire in 2017. My tire was blow out 3 times within 4 months due to a pothole on a highway (around 70 miles/hour) and my all wheels were bent. While I got a Costco road hazard warranty service 3 times, they did not notice it! Finally, they found their mistake in April 2018. So, I claimed fee of wrong tires, 3 times previous warranty installation, and fee of new wheels. Costco accepted new tire cost only.

Today I had the worst experience at Costco Tire in Plano. I took my car there and as the tires were worn out after 38K miles (warranty was 80K) I was supposed to get the warranty credit, I was given so much hassle and was told that I will not even get the 4th tire replaced on discounted warranty price because it still had a very little thread left before it qualifies. I said let's do 3 then, well then we can't give you a warranty on the new three. OK, but before we go to that point I was challenged that I did not maintain the tires (rotation record) was not up to date, the first one was missing as I got that one done at the dealership, the last 3 were done at Costco but since I did not have the very first one after I replaced at Costco I could not prove that I did it.