Costco - Tires

I was charged 10% of a $250 tire. My cost $107. I thought 10% of $250 is $25. Very Poor Policy, buy tires elsewhere! I was sold on their warranty at the point of sale but the company does not want to fulfill their warranty.

Second set of Michelin Tires I've purchased from Costco. Each time they wore out before the warranty and each time Costco tries to weasel their way out of the warranty. This time, one tire supposedly cracked in the middle with 16,000 miles left on the warranty. My tires along with my oil are changed regularly at Precision tire here in Spokane. That's 16,0000 miles left on my warranty and Costco refuses to repair or replace the tire because I have a four-wheel drive. No way I will ever buy four tires from these clowns again. On another occasion they tried to tell me my lugs were swollen, so I paid to have the lugs replaced. Never heard of swollen lugs from any other tire shop in my whole 50 years. Go to a tire shop that backs up their products and the warranty.

Almost crashed after poor installation and loose bolts, broken stud and lost nut. Never admitted mistake. Rude manager with mentality behavioral and maybe other issues. Don’t trust your car done by kids or girls working at Costco tires. I won’t do it again.

I visited Costco New Rochelle last week. Had a screw in my tire. Mr Dante **, said it can't be repaired. Ok. I have a full tire in my trunk. I told him: "Switch the rim because the spare one doesn't have TPMS Valve." He said, "Yes it has." I tipped him and I left. Next day the TPMS light is on. They charged to switch the rim and throw the spare tire in the trunk. Think if I didn't tip him... Amazing people.

Purchased 7 Michelin tires - $722, paid with a Mastercard debit. Ties were not in stock - had to be ordered. I rec’d a msg that tires were in and was requested to call for appt. Called 16 times over 2 days - no answer. Finally called management and they got someone to pick up the phone. Drove 15 miles to have new tires mounted at THEIR convenience. Waited 45 minutes and rec’d a call telling me one of the lug nuts was “rounded off” and they couldn’t remove it. They told me to go across the street to Les Schwab and they could take it off. I told them I wanted a refund - they said they couldn’t return the funds to my Mastercard. Funny - they had no trouble TAKING the funds to begin with. Finally refunded me cash. I went to Les Schwab, got comparable tires for $150 less, with a better warranty. They have ACTUAL techs who were able to do the job!!

Costco, Union NJ Warehouse. On 4/16 I ordered a set of 4 Michelin Tires for my Cadillac SRX and on 4/20 I ordered a set of 4 tires for my Chevy Express Passenger Van. On 4/21 I received an email that my tires for the van were in. I proceeded to call and make an appointment for 5PM on the that day, the 21st to install the tires on the Chevy Van. My son and his 8 month pregnant girlfriend met me there since they drive the van.

I could not be more upset with Costco. I parked my car on the tire center designated parking spot. Went to the tire center and dropped off my key. About one hour later I return to pick up my car. Only to find it parked not at a tire center assigned parking spot but parked in a high traffic random spot and with a dent in my car. I filed a claim, but Costco will not take responsibility for a damage that occurred while my car was under their custody and care, because they claim they are not responsible once the car leaves the workshop. I did not have the keys to my car or control of it when the damage happened, and they refuse to take responsibility. Costco needs to take responsibility and pay for the damage that happened to my car while it was under their care. The incident happened on March 22, 2022, at the Reno Location.

We swapped RAV 4 winter tires to summer tires this Tuesday (3/15/2022) at Costco warehouse which located at 35 John Birchall Rd, Richmond Hill, ON. On Friday (3/18/2022) the car is making noisy sound during driving. Found out 5 lug nuts installed on front left wheel are loosing and can be taken out by hand. The wheel is almost fall out. At that time there were 2 kids on the car. If driving on highway, the tire will fall off. One lady and 2 kids will have big trouble. Towed car back to Costco. Costco only refund the installation fee and pay tow fee. This time Costco is almost killing their customer. Very bad experience with Costco this time.

- Software issues: I purchased my tires and the software let me schedule it a week after that for my appt, I show up and they don’t have my tires. It didn’t alert me that my tires had not arrived. Better yet, the software should not allow you to schedule times before the tires arrive. It’s a bad system.

I don't remember how many sets of tires I bought from Costco. In the beginning, the services were excellent, and suddenly go south. I remember when I had flat tires, I just need to drop by the Costco tire department and they would repair the tires immediately and put fixed tires back to its place. It should be this way for an emergency since you can only use spare tire in a short time. Now if you have a flat tire to be repaired, you can drop the tire there and they don't fix it right away. You pick it up the fixed tire later, then you have two choices: