Costco Tires Reviews

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About Costco Tires

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Costco Tires supplies tire sales and installation services through its wholesale membership clubs. Members can purchase a variety of tire brands and benefit from services like installation, rotation and balancing.

Pros
  • Affordable pricing on tires
  • Comprehensive installation services
  • Online ordering options
Cons
  • Long wait times for service
  • Inconsistent service quality
  • Poor communication from staff

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Costco Tires Reviews

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    Page 1 Reviews 0 - 10
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    PricePunctuality & SpeedRefunds & PayoutsStaff

    Reviewed May 24, 2026

    Costco charges double what other places do for tires. Then a month later, still can't tell us where our tires are. They can only refund in cash or cut you a check if you paid with a debit card that isn't visa. They do nothing to try to keep you as a customer, even though you're spending $140 a year to shop (each trip costs about $500 if you're feeding a family of 4 +). Costco doesn't care about their customers, the only thing they care about is your wallet.

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    Staff

    Reviewed May 21, 2026

    Costco tire shop staff damaged my vehicle. The company refused to take responsibility. Don't use them. They are careless and put you at risk. They lift pad and cylinder was left on the frame of my car and broke loose while I was driving.

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      PricePunctuality & SpeedRefunds & PayoutsMaintenanceBillingRates

      Reviewed May 17, 2026

      Good prices. That's about it. They rescheduled my installation because they ordered the wrong tires. 2 weeks later tires are installed but they stole my valve stem caps my daughter got me for Christmas and double charged for the TPMS installation kit (paid once at time of tire purchase and again at installation). I got 2 caps back but not the extra payment. Less than a month later one of the valve stems is leaking, mechanic said it looked original to the car (old degraded o-rings) so brought it back and they said it needed another new TPMS kit and tried to make me pay for it again. They then agreed to replace for no charge.

      About 6 months in had to have a tire replaced for road hazard. 15% price of new tire, so that was fair. Tires got worse over time, stretched or broken belts. Costco said no issues and turned us away. It got worse and worse and they said they could not see any issues. Dealership and independent auto techs both confirmed bad tires. Road force setting on balancer read off the chart on one of the tires. Costco still says no issues and refused claim. Shaking was so bad it prematurely wore out a ball joint. Costco still says no issues.

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      Refunds & Payouts

      Reviewed May 12, 2026

      Don’t buy tires at Costco. Their service and warranty is terrible, bought tires from Costco that vibrated at 60-75 miles per hour and they would not replace them with another tire, said sorry about my luck. I would have to pay for new tires, tires had only 1500 miles on them.

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      Customer ServicePunctuality & SpeedStaff

      Reviewed April 22, 2026

      This is about the tire center at I-10 and Grand Parkway 99 in Katy, Texas. I changed two rear tires there about 2 months ago. I was requested to buy new nuts. Since the center did not provide these nuts, I had to go to two part shops and only got 10 nuts. Generally the two new tires are supposed to be placed in the front wheels. I could not do it because I did not have 20 nuts. For this reason, the two new tires were installed on the rear wheels. I was told to come back when I got other nuts. I made an appointment last Sunday, wishing to get a quick service with the appointment.

      To my surprise, I was told that I needed to wait for at least 1.5 hours. Since I had other appointment, I could not wait for that long. I was told I would be able to get a quick service weekdays. Then I made another appointment on Tuesday at 10 am, wishing I could get a quick service this time. I drove a long way to the center in rain. Unfortunately, the girl there was totally unready. By the time she finished helping the first customer, it was almost 10:30am. When it was my turn, the 1st customer that needed a tire service, she told me I needed to wait for another 1.5 hours. I was shocked and asked her why. She was very rude and told me all service needed to wait for that long. I had to cancel it again. I would never return to that center for tire service. Very very bad experience!!!

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      Customer ServicePunctuality & SpeedStaffCommunication

      Reviewed April 16, 2026

      I made the mistake to get my winter tires from Costco. It took them 8!!! Hours to put them on!!! No communication at all! I was stuck. Now unfortunately I am here to have them switched back..made apt for later thinking foolishly that they close at 8, they won't make me wait 8hrs again...I am currently on a 2hr wait with no end in sight and no communication. The staff is rude!!!

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      Customer ServicePricePunctuality & SpeedTimeliness

      Reviewed April 15, 2026

      I had a appointment to get my tires and was there for 3 hours. I have health issues and began to tire and told them someone was coming to get me and they were going to have to bring my car .. then they finished.. When I got it back there was a red scratch on the bumper.. I called and sent pictures.. No response. I told my family members... They found my tires cheaper at Champs and they say they have never waited more than 30 minutes.

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      PricePunctuality & Speed

      Reviewed March 21, 2026

      I made an appointment for tire rotation which comes with the $1000 worth of tires I had purchased from them. I arrive a few minutes early for my appt to be told that the wait can be up to an hour and 1/2. But wait I have an appt. Well apparently they schedule 3 appt for every time a slot. So what is the point of making an appt. if they grossly overbook themselves

      The tech just came to take my car into the bay after waiting 45 minutes and told me it would be another hour and a half. WHAT???!!!! 90 minutes to rotate 4 tires?? So with an appt you can expect a tire rotation to take almost 3 hours. I have used Costco Tires for years but this will be my last set of tires from them.

      The service is horrendous. Now after waiting an hour they decide it is too early and they are refusing to rotate my tires. PLEASE EVERYONE GO ELSEWHERE!!!!

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      Customer ServiceSales & MarketingPunctuality & SpeedMaintenanceStaff

      Reviewed March 16, 2026

      Slow customer service, they don't seem to care about customer time. 3.5 hours to install 4 new tires. I asked the repairs about how long they take to rotate the tires and he said 2 hours, I would take my vehicle to another discount tire shop.

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      Punctuality & Speed

      Reviewed March 12, 2026

      I had a 1:00 pm appointment to install 4 Michelin tires on my Ram 3500 truck,. They said one hour and a half to do the installation with a 1 o’clock appointment when I dropped it off. 2 1/2 hour later still did not have it done. Worst experience ever. Will never come back., why have an appointment.

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      Costco Tires author review by Kathryn Parkman

      Costco is a popular membership warehouse club offering a range of consumer products, including tires. The company started in 1976 in San Diego to serve small businesses but has grown into an international company.

      • Major brands: Costco offers competitive pricing on major brands such as Michelin, BFGoodrich and Bridgestone.

      • Warranty: Customers can purchase a warranty that includes rotation, flat repairs, valve stem repair and nitrogen inflation.

      • The Costco Advantage: Member benefits include shipping and handling costs as part of the retail pricing and an installation package.

      • Tire search tool: Tires can be bought online or through the warehouse using the search tool based on vehicle, tire size or item number.

      by Kathryn Parkman Senior Solar Editor

      Kathryn writes about topics important to both homeowners and renters, including security systems, pest control, solar panels, warranties and more. Her goal is to demystify complex purchases and empower readers to make informed decisions. Before ConsumerAffairs, she earned an English degree from Northeastern State University and worked in community journalism and digital marketing for several years.

      Costco Tires Company Information

      Company Name:
      Costco Tires
      Website:
      www.costco.com