Costco - Tires

I have been changing tires for Costco tire center for more than 10 years and more than 5 vehicles. I just found out that they always use 'mechanical' reasons to refuse to give you the tire warranty to prorate your tire or refuse to use the hazer warranty. At first, I always believed in them and replaced tires with full cost although I did have a little doubt. But today, I got the similar problem again. One of the tire is almost worn out within the tire warranty and other 3 are ok. They told me they can not rotate the tire and they don’t want to use the warranty to fix the tire problem and said it is because the ‘mechanical’ problem again! I feel that the warranty Costco tire provided looks false to me!

I went to the Costco on East Stockton Blvd, Sacramento, CA 95823. I paid for new tires and for them to change the TPMS. They checked the sensors and told me only one needed to be changed so I got that done and paid for it. I got my car back and noticed the TPMS light was still there. They said when they backed the car out the TPMS light was gone. I came back to Costco and asked them and they said there might be another sensor or some malfunction. They never fixed it and I paid them for nothing. The picture of the guy is below, his name is Alec **. Please be careful if you are getting your TPMS installed here or any work done.

Bought 4 new tires for my 2010 Camaro. Initial order was wrong on the rear two, so had to go back; carelessness on their part. Several months layer, driver's side front tire developed a slow leak. Went back for repairs, and was told tech found nothing wrong. Leak continued. Had to go to a real service station to get the issue rectified, which was done promptly and successfully. Based upon my experience, would not recommend Costco for tires -- sorry!

Costco West Des Moines simply uses their appointment system to get you come to their shop, and they have no intention to honor the appt. I made an appt for 2pm, but they drove my car into the garage only at 3:20. In the meantime a walk-in customer who signed in at the time as me picked up his car already. So you are better off just walking in without bothering to make an appt.

Service technician stated the TPMS sensor was damaged during installation and the tire suddenly went flat while driving 14 hrs later. Tire was fine during start of drive (4 miles) and then suddenly went flat. It had the appearance that the sidewall bead was never set properly during installation. Interesting that is went flat in 30 seconds. After they re-mounted the same tire, I was given the write up about the sensor. If I were the technician, I would have at least wiped down the brand new tire that went flat. There are ways to build on a bad customer experience as this, and they failed miserably!

Date: 12/16/19 Invoice: **, Time In: 7:05 AM. Time Out: 8:08. Membership #: ** 2018 Infiniti QX60 BASE. Hi, Costco Tire Centre at 3180 LAIRD DR. L5L 6A5, Mississauga- Invoice # **. Today I bring my SUV for OIL change. The appointment given for today 7 AM. I was second at the Costco but the gentleman (Mr. **) took me as 3rd customer which causes delay and I reach my office very late because 2 customer came for her SUV tire change and the first one was also same which cause delay in SERVICE.

I ordered four tires at Costco.com and after 7 days two tires arrived at my local Costco in Tukwilla (WA). After 12 days I checked with customer support where the missing two tires are. Fedex lost the tires and I asked if they can send two more tires to Tukwilla. That was according to the unfriendly support lady not possible. In order to get the tires she needed to cancel the order and asked me to

We came in to Costco Tire (Vancouver, WA) as our tire needed to be repaired. I had an appointment yet I had to wait 1.5 hours to get in. After waiting all this time it turned out they could not repair the tire and I would have to make another appointment to get a new tire. Why did it take 1.5 hours to tell me this? A week later my new tire was flat. I went back and they said it was a different tire that was flat. That I don't believe but I waited an hour for them to fix it. The customer service was cold and rude.

Beware Costco tire owners. When you have your tire rotation and balance, it is a good to mark your tires to make sure they really rotate the tires. They lied to me when they say they rotate my tires...

I bought my Michelin winter tires recently. I got a flat tire yesterday. I asked for an appointment with Costco. They replaced it with a brand new one, because, they couldn't repair it. I think that this is the best place to buy tires. Because, they provide very good warranty for flat tires. There are constructions everywhere and there are high risks for having flat tires. So, I strongly recommend Costco tires.