Costco - TiresConsumerAffairs Unaccredited Brand
Finally, they took a look and fixed the other tire as well. I was pissed off when I was on the phone but they resolved the issue kindly so I would like to close the issue.
I bought winter tires at Costco since I trust Costco brand and I have been a member for a long time. However I was surprised when I deal with tires. I noticed air is leaking on two tires so I ask them to check them out. Luckily they fixed one of tires for free. After a few days I noticed one of checked tire is almost flat so I called the service center and then they asked me to bring the car. So I said I can't drive the car since it is flat and he told me to use the spare tire and bring it to them. So I replaced it with spare one. I called next day to book the appointment and the guy told me to bring a tire only. What? How can I bring a tire without the car? He also asked me to come earlier since all day is already booked. So I came early around 9:20am and another guy said it opens at 10am so I had to wait outside in the cold weather. This location is in Dundas and Winster Churchill area. What a shame Costco!
Stay away from COSTCO!!! If I could give ZERO stars I would. They have caused numerous problems since I got the tires put on my truck last year. The tires are great... the service they promise after the sale is TERRIBLE! The mechanics are inexperienced and rude. They keep you waiting for HOURS to get the service done, while other customers who are paying for tires are taken ahead of you. They kept me waiting for almost 3 hours once to repair a tire with a screw in it. Then, when I get home we find the screw is still in the tire! They never even did the service I requested! Then when I took it to another mechanic he tells me that my lug is cracked from being over tightened.
Costco employees refused to accept the blame a had the nerve to say they NEVER TOUCHED MY VEHICLE! Obviously they did. Last week when I went there to have the tires rotated and balanced, they forgot to put my tire key back in the truck and I had to drive an hour and a half back to get it... Then when I get there, there is no one at the counter and I was left waiting... and waiting. When someone FINALLY comes out to talk to me, he has no idea where the key is... and has the nerve to say I was rude because I explained to him that I was in a hurry to get to work. NEVER will I go back. And I will get my current COSTCO tires serviced somewhere else from now on.
Terrible! The Pleasant Prairie Wisconsin location is slow as can be. We purchased 4 tires online and expected tire professionals to be able to simply install them. They told us that there was a 3-4 hour backlog. I'm here checking in after 5 1/2 hours and they say it's still 30 to 40 mins. What a joke. Never. Never again. They need to hire professionals that can work at a decent pace. Not these lowly paid kids that have no idea what they're doing. The inconvenience is not worth the money saved. Never again. Costco is a joke!
Bought the set of 4 tires online Costco.com. They clearly said, "Whenever the tires arrives to warehouse, we'll call you for installation." NOT TRUE. They never called, after 3 weeks I had to go myself. Installation was a nightmare, until today after one month, they couldn't do it right. Horrible.
Sent me out the door with 10/32 difference between front and back tires (I bought two new tires) 8/32 left on the two tires I kept. Not a word said about the difference in tread depth. I ran into slick roads. Put it in 4 wheel drive. Lost my front diff in 90 miles. A little over $4000 I am back on the road again. Costco just backpedalled and claimed A lot of things that were not said. So be aware. They are just selling tires. I will never be back. I need a company that watches my back and takes care of me.
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Recently had Costco in Sudbury, ON install (4) new Michelin X-Ice snow tires on my 2012 Chrysler 200. They had broken wheel nuts, and stripped (3) studs on the one rear tire, and could not repair this problem, and had to pay my own mechanic $160.00 to repair their mistakes! They had no training or proper tools to adequately remove the wheel nuts, e.g. high torque air/electric impact tool, did not use penetrating oil, had no torches to heat the wheel nuts to remove instead of breaking them!
I am extremely disappointed today in Costco's Tire Center in Lehi. I purchased a set of 4 tires 2 years ago for my 4-Runner and the other day I hit some debris on the highway that blows out one of my tires to the point of not being able to repair. I went into my Costco today under the assumption that while I was still under the warranty of the tires that I would have to replace them at a prorated price. They told me however that although I bought them as a set and would have to buy 4 new tires as a set (they will not sell you just one tire for a 4 wheel drive vehicle). They do not honor their warranty as a set. They will only cover the damaged tire.
So even though the other 3 tires have another year or more left on them they say that I have to throw them out and buy brand new with no compensation just because one tire was bad. What is the point of a hazard warranty after 1 year if they're going to make you pay full price for the other three good tires? Even when they do say they will cover the one damaged tire they will not combine it with any other discounts which turns out are cheaper than the warranty coverage. I left the tire center frustrated and feeling duped into a warranty that was worthless. I did not buy any tires today, since I have to basically buy brand new tires I will shop around and find someone that has a better warranty and service. You failed me today Costco, you have one very unsatisfied customer that will more than likely never buy tires from you again and will be telling many of my friends my story.
First time purchase of tires at Costco - Extremely poor service. Can never reach them over the phone. Long waits at service counter, poor managing of appointments. Was told my car wouldn't be ready for 5 hours even showing up for my appointment 15 minutes early. Save time and money and go elsewhere. Will try to get a refund and seek service elsewhere.
I am a Costco member. Today I came to Costco located at corner Dallas Pkwy and Eldorado Pkwy in Frisco Texas to get the rear new tires in for my vehicle 2005 Mercedes S500. Its cost $510.77. When the job done and I drove back home I hear some noise in the rear side, it's not normal. I came back to the shop and notify to tech about that issue and found out they make 1 of lug bolt broken.
It seem like they did not accept that fault, they ask me go to dealer or another shop to fix that and bring back the receipt for reimburse. I am really not satisfied with this service and the way they resolved the problem at this store. I think Costco need to change the manager of this tire center and all technician need to be re-training for how to handle the job they did. I promise I never come back to this store again and just notify to all customer and neighbor in Frisco and Little Elm area have to pay attention when bringing your vehicle to this Tire Center to change your tires if you don't want to get a trouble like me.
I had 4 new tires installed by the New Berlin, WI Costco. While they were being installed I watched the tire technician take one of my tires which has an expensive polished aluminum wheel, place the face of the wheel directly on the concrete floor and pull off the wheel weights. The air was out of the tire so the wheel was loose in the tire and when he flipped on to the concrete floor it definitely made contact. I immediately pointed it to the service manager who indicated that this is not their normal procedure and he would discuss it with the tech. I said I was concerned about damage to the wheel and would inspect it as soon as the installation was complete.
The wheel was damaged and I took the manager out to see the damage. He had me fill out a claim report and ultimately the claim was denied for lack of "conclusive evidence." My suggestion is this, if you do have COSTCO install tires on your car, take the manager out and inspect each wheel before and after the installation. This way if they damage your wheels there will be no question was to when it happened. Otherwise, they will not admit to the damage.
I am a long time Costco member and recently became an executive member. For years I have never had a problem getting new tires prorated because the tires didn't last as long as the warranty. Last fall I brought in my Sedan to Costco tires in Pleasant Prairie, WI. My tires were very low on tread and I wanted new tires prorated. The tech told me he was going to do that for me but his boss stopped him. His boss came and said my tire tread was not below 2/32. He said it was at 5/32 which was not true. So I left mad and ended up coming right back.
I got another tech there to check the tread and he said it was 4/32. So I just left and thought I'll drive the car more and wear down the tires even more. The next summer I brought it back in again and the tech said I need new tires. I said ok but I want them prorated. He said he'd have to check with his boss. The boss came out and gave me the same spiel. "Your tread isn't low enough." I've never had a problem with this before, but after seeing all the bad reviews about Costco tires I will never buy tires there again. What's the purpose of being an executive member if they are going to treat you like that?
If you value things like customer service, efficiency, and YOUR time then do yourselves a solid and don’t try to order and install tires through Costco - Tires. I went to the Hoover AL location, got there first thing, and didn't have tires installed until 5 pm. "First available appointment" wasn't for 3 weeks, so I had no choice. Kind of a joke.
On 8/15/14, we purchased 4 65K Tires (Item #596085) from Costco. Our car had 100,816 miles on it. Yesterday, in preparation to send the car off to Seattle with my college age children for them to use while away at school, I had the car looked over by our mechanic. Our mechanic mentioned that the car was in good shape except for the 2 front tires which were at 1/32. Our odometer is now only at 130,195. Therefore, I took the car to the 48th Ave. Hillsboro Costco yesterday for a 6pm appt (which still took 2 hrs), and was told that they would only rotate the tires and would not replace or give us any credit.
This morning, I took the car to an independent tire specialist who confirmed that they needed to be replaced. Today, I took the car back to Costco; the Aloha one, and Shane the manager looked at the tires. He said, that it was due to an alignment issue and therefore they would do nothing for us. I said we have brought the car into them, and they have rotated the tires; he looked at the computer and confirmed, but said that this was an alignment issue and he would do nothing for us. The car IS aligned and this is not the problem.
He then started typing and looked up and said he could sell me 4 brand new tires for $568. I waited expecting him to say and "we will credit you" and when he didn't I asked about a credit. He said not credit would be offer because the issue is clearly due to the car being out of alignment. It was an insult for to be quoted for 4 new tires when the tires I originally purchased only had 30K on them. I will not be back to Costco for tires. This is not the kind of service I expect. I am very disappointed in Costco. Their warranty is worthless and Shane was worthless.
Bought tires for my son when he visited from NY. I live in NC. Bought 4 tires at Costco in NC on 7/1917. He went back to NY and on 9/2/17 he got a flat tire. He contacted Costco in Nanuet NY. The tires are supposed to have a 70,000-mile warranty. They told him they couldn't help him because the tires were in my name and I have to be there. Had I known I never would have bought them in NC. I guess they didn't want to lose the sale. Why would I buy them in NC if I have to be in NY for the warranty. He had to go to another tire store and spend $150 for a new one. Is this really the company you want to deal with? I have been a member of Costco for years. I will never deal with Costco again. I will now will be spending my hard earned money at "SAM'S CLUB".
Had a flat tire and brought it in for repair under road hazard warranty. Was told it couldn't be repaired due to run flat damage. Tires were Michelin Latitude Tour and I was told they were discontinued. Tires still had 60% wear left but was told all four had to be replaced for $800. Not much of a warranty. Found matching used tire and had it installed elsewhere for under $100.
Absolutely AWFUL experience at 205 Vineyard Rd, Edison NJ 08817. I will NEVER do business with Costco again. This the second time for my second car they did the same. Technician told me that wait time 2 1/2 hrs. After 1 1/2 he call me and told they can't remove the Tire nuts. I have to take to mechanic and remove them and put new nuts. They sold me all 20 nuts, I went to my mechanic. He had no trouble removing them and replacing them. Next day I went back to the Costco replace the tires. This time the wait time they told 21/2 hrs. After 2 hrs they called me told that I need to replace one sensor. I told them go ahead and replace. After 2 1/2 as they did not call me I went. They told another sensor bad but I do not need to replace them but the tire warranty won't cover them. This time I notice they are doing the same for the customers in front me. I think this a pattern they using on most of the customers.
After completing the work they just give only one of the sensor empty box with the forms to complete and mail them later to get the warranty cover for the sensor. When I bring the form and try to complete them It requires new part identification number and the old part that was replaced identification number. When I went to Costco and asked them they can't provide them. The question here I am not sure if they replaced them or not?
Absolutely AWFUL experience at St. James location in Winnipeg. I will NEVER do business with Costco again. It all begun with a small low leak about 3 weeks ago, which I took to Costco to repair due to the warranty on tires. Everything was fine. 2 days later, the leak begins again in the same tire. We took it back. The people could not tell us if this was another puncture or the same one as there was "no notes on file" from the mechanic and he had gone home.
About a week after that, the low tire pressure light comes on again. SAME TIRE. My mother and I went (both females) as my Dad couldn't get the day off work and I was scheduled to work 2 hours away that weekend. This mechanic with NO customer service skills tells me that my car is basically a junk and needed TONS of work. Including 4 BRAND NEW tires, a wheel alignment and new shocks. I told him that was not possible, I just had my car repaired in April (its June) and they told me my struts may need work in about a year but everything else was fine. He told me my car was rubbing the insides of my tires bald because of a bad wheel alignment and my shocks were gone. Like I wouldn't know if my shocks were gone??? He was so pushy and insisted that I may even need to look for a new car at this point due the repairs.
He told me the garage I used was obviously not very good and I should consider HIS recommendation a place down the street which specializes in tire issues. He told me it was unsafe to drive and quoted me new tire prices over $800 and while I said I needed to discuss this with my parents - he called the company to confirm the order! Not only did I walk out of there empty handed. I went off to two other mechanics. They had an absolute laughing fit that my car was in shambles. It was absolutely fine and did not even need a wheel alignment. My struts and shocks were great. No serious issues on the horizon. They said I could buy new tires if I wished but the amount of wear I had was absolutely normal. They both agreed that I was 100% being scammed. I WILL NEVER GO THERE AGAIN. SHAME ON YOU FOR TRYING TO TAKE ADVANTAGE OF WOMEN THINKING WE DIDN'T KNOW ANY BETTER.
I bought 4 brand new Dueler H/L Alenza Luxury SUV Tires at 160.00 per tire excluding taxes that were advertised with a 65,000 mile warranty. A few years later and 31,000 miles on these tires, it has now become necessary to replace due to low tread. I am very, very disappointed to have paid this price only to experience under normal wear, use and maintenance (maintaining good air pressure/rotations) these tires not even lasting half the advertised warranty. This problem is what lead me to look into Costco reviews and, sadly, learn of the multitudes of others whom have suffered a similar fate. Initially I thought I had a good case for a significant pro-rate when reluctantly buying another new set of new tires there. But now, after reading through these complaints, I am convinced it will be a big waste of my time to even try talking reasonably with staff at this establishment.
I have decided to go to a smaller, regional tire store that does tires only. What makes this particularly difficult is the fact that my family and I have had nothing but very good experiences on the food and consumer products side of Costco. How can a store that does so remarkably well with regular consumer dry goods and fresh food and produce fail so miserably in their tire store??? Sad, sad story. Maybe someday the whizzes behind the regular store will commit to completely revamping the tire store to become more consistent with the remaining operation. I highly recommend you stay away from Costco Tires - at least until significant change takes place there.
So I made an appointment for 12:00 noon for a tire rotation wheel balance and to change a tire that had gone flat the day before. My wife arrived there at 11:45. Since it was lunch time I decided to meet her there for a Polish dog. I arrived at around 12:30 (SUV still sitting outside in the parking area), Had a Polish, sat down and talked.
AT 1:00, I looked in the garage and the SUV still not there. I had to get back to work so I left. And 2:15 my wife calls me and asked me what was supposed to have been done because in the 2 hours they had only put one new tire on. Of course they said "oh we could go ahead and balance the tires and do them but there would be another hour or two wait time"?? WHAT?? Not only that, they said it was against COSTCO's rules to put a single new tire on the front of a vehicle so they could only rotate one side. Long story short. Costco has good prices but you pay it back on hours wasted on the service side.
If you value your time and customer service then do not go get your tires done at Costco. What you think you are saving you will spend in time and frustration. The tire department does not have the basic customer service that the store exemplifies. This is the first and last time I will be going to Costco for my tires.
After purchasing four new tires and install from the Fort Collins Colorado Costco Tire Center, I went home later the same day and power washed my car. I noticed the installers had chipped three out of four rims on my vehicle. After filing a claim and speaking to one of their representatives, they told me they were "sorry" and how "unfortunate" the situation is, and then tried to say it was caused by rocks. I know that isn't true, since I wash my car weekly and I'm positive there were no chips on my rims prior to Costco installing my tires. No repairs were offered. If you are shopping for new tires, I would strongly suggest considering having another shop install them.
Quick overview - horrible service throughout and dangerously over inflated tire that I found even after the 25 mile check was performed. I contacted a store at Warden and was told they had the tires I want but they couldn't hold them. I drove in to be told they couldn't fit me in and to come back the next day, 45 minutes before the store opened. There was no signage about lining up which meant there were two lines of people who thought they were "the" line - this led to a lot of shouting.
I ended up at position 10 after being the sixth to arrive. We were then told, on entry, that they had only 13 slots. How can that be when they say they don't take appointments - this was clearly a lie as I heard them taking appointments while waiting. They would not call me to tell me the work was done so I spent 25 minutes calling trying to find out.
This is nuts and I'll certainly never go again but try it yourself. A sign about where to line up would be simple. Even numbers issued when you wave or enter your card. A call when the work is done. It would be simple to handle this in a considerate way. The final straw was that even after having the 40 km (25 mile) torque check I found that three tires were perfect but one was at 60 PSI when it should have been 32.5 PSI and the maximum rated was 40 PSI. This is their business and they can't avoid delivering a dangerously over-inflated tire!!!
I came to Costco tire shop for all terrain tires for my Ford Explorer 4wd 96 XLT on Maui. I've been a loyal executive member for over 20 years. I called ahead and confirmed they had BF Goodrich T A Ko2 tires for my 96 4wd Ford Explorer. I live up a rugged 2 mile long dirt road and the last 2/10s of mile up a 4WD road. All Terrain Off road tires are a must for my lifestyle. I bought the Ford Explorer last year and there was sufficient tread on the Michelins which came with it. I knew I'd need to upgrade to AT tires at some point.
I went to Costco today after double checking the TA KO2 were in stock. Dave at the desk said, "Which Ford Explorer 96 do you have?" And I confirmed it was a 4wd XLT. No problem. They gave me a great price for four with a $50 instant rebate from BF Goodrich. I gave Dave my Costco City C card and they took my money no problem.
Then while I was in the store my cell phone rang. The tire shop told me, "No no. We cannot install to your Ford Explorer because All Terrain tires are not allowed on this vehicle." What? These are the exact size as the Michelin 235 75 R15. This is a 4wd light truck. They said there is a rollover risk. How could AT light truck tires be unsafe? If anything they would be safer. So after 20 years Costco tire shop forced me to spend $300 more at an off road shop in Kahului. I'm really disappointed in Costco Tires on Maui. However I have the TA Ko2 installed on my 96 Explorer XLT now. But why on Earth would they treat me like that after all these years? I must have AT tires on my 4wd. This was so stupid.
I can't say anything good about Costco Tire Center. My parents brought my Toyota Highlander 2015 for a tire rotation on 04/22/2017 and left the place with incident report (Warehouse LOC#324). When the car was getting picked up my mom noticed that right side back door the bottom panel was falling off so she went to talk to the manager Derrick ** and filed the report. After that time I was waiting for someone to call me, but what do you think... I don't get any callback, so I called the warehouse a couple of times and I was told you have to wait because they have to follow the correct procedure. So, finally I got the call from Mike ** who told me that: "I looked through surveillance and nothing happened".
Since when do they have surveillance installed under the cars? I'm not stupid. I know they don't want to take a blame, but the car was brought in the perfect condition but left with need to be fixed. So not only that Mark ** told that they are not going to fix it but he told me that I did it to the car and wanted to blame it on them. They should be ashamed of themselves. My car was fixed in the body shop and when I was getting an estimate the guy said to me: Did the car slipped on the lifter? So then I told him the story and he said that for sure is right. Please people if you want to keep your car in a great condition, don't go to Costco Tire Center in Norwalk, CT.
I recently ordered tires and had them installed at Costco in Lihue Kauai. The tires I ordered were not in stock and were shipped from the mainland. After the tires arrived my wife made an appointment to have them mounted. The man that helped her was rude and impatient with her. I had prepaid for the tires and apparently this created confusion on his part. He had trouble locating the order. The process took four hours even with an appointment, and with grandkids in tow she asked to be called when the job was finished. This apparently was too much to ask, and she had to follow up on her own. I suggest Costco spend a little more time training their employees and familiarizing them with the concepts of service and courtesy. I shop regularly at Costco and have been a member since 2009. We expect and deserve better treatment than this.
Went to Costco in Moreno Valley, CA today to have a tire repaired due to a short screw causing it to leak. I had a couple of hours before work and figured it would be no problem. My TPMS showed 10psi after sitting overnight so I inflated the tire before going to Costco. When I got there the counter person told me that it would take 3 1/2 to 4 hours to repair the tire. There is no way that I could wait that long so I declined and left. I can understand a wait if I was purchasing a set of tires, however this was an emergency repair so I could get to work. I returned home and stuck a plug in the screw hole. I have purchased my last 2 sets of tires from Costco and when I had a flat in Ft. Collins, CO the Costco there had me in and out while I shopped. Moreno Valley Costco needs to figure out their customer service. I will think twice before buying another set of tires from them.
Costco's road hazard warranty has become a scam. Should your tire become damaged and need a plug, Costco claims to replace it or repair it, unless another mechanic or consumer has tried to effect such repair. Reasonable, but when your vehicle has no spare - as most new vehicles do (inflator pump and tire seal replaced spare tires as it reduces cost and vehicle weight), no other option outside of leaving vehicle in street or paying for tow to Costco, possibly long distance away. In these cases you cannot collect on your warranty because you have to repair tire to get to Costco.
I did this with a flat tire 20 miles from Costco and not in a safe location. A very large object implanted itself in my tire. The best I could do was accept help from a machine shop who lent me a repair kit. The hole was too big to make permanent repair, this was confirmed by Costco who would not cover the damage or replace the tire because someone other than they had touched it. They were more than happy to sell me a new tire with the same unusable warranty. I took my business elsewhere and will not spend the $25,536 I spent there last year. Hope the $75.00 was worth it Costco.
Tire department in Costco never answers the phone to be able to make an app. So I had to go there and make it in person. When I was able to be there to swap the winter tires, they told me two of my tires were worned and the other two were not the right size (?). I said, "But I had those on for the last two-three years." He said, "Due to regulations I can't put those on." I knew he was not right so I said, "Ok I'm not prepared to buy tires right now but how come nobody told me when they swapped the regular tires? Probably by now I'll be prepared." He said, "We don't have to."
So next day April 22, 2017 I sat three hours at Les Schwab and they did it! No bad news. I asked Mike the guy who did it if I had any problem with my tires? He said "No!" I asked if I need to align the tires he said, "No, your tires are even and in good condition." Maybe because I'm a woman Costco tire department tried to sell me tires I don't need? Assuming I don't know anything about cars and tires? Watch out women!!! Shame on Costco tire department.
I bought 4 summer tires from Costco. ca and was very disappointed on the service received. 1st the technician was unable to remove the nuts with his impact tool. I own an Acadia and the torque is 140 (base on my owner's manual. So he started to use a hammer to hit his socket on the nuts to lose it up. Once removed he would throw it on the ground and hit again to remove the nuts from the socket.
After he damaged 4 of the nuts he told me that he cannot remove the others because they were too tight. So when I told him to only put the tires on the spare rims and I would installed them myself he went around and tighten all wheels again (he just told me they were too tight...). I did it myself at home after having to buy 4 new nuts in 40 minutes. I had no problem removing the remainder of the nut using the tool provided by the car. I spent 2.5 hrs at Costco waiting and all they could do was damaging my nuts and eventually install the tires on the other spare rims.
This tire department in Hillsboro, OR tried to rip me off. On Jan 31, 2017, I brought my Toyota Sienna in for a flat repair on the left front tire. They told me it would be 1 1/2 hours. After nearly 3 hours, they told me the tire was unrepairable, and that I needed 4 new tires, costing over $720. This is an all wheel drive which requires run-flats by Bridgestone. I refused to accept this. I took my car to Les Schwab the next morning, and they repaired the flat, no problem. I WILL NEVER BUY OR USE COSTCO AGAIN FOR MY CAR REPAIRS OR TIRE PURCHASES.
Costco Pharmacy expert review by Lauren Fix
Costco is a popular membership warehouse club offering a range of consumer products, including tires. The company started in 1976 in San Diego to serve small businesses but has grown into an international company.
Major brands: Costco offers competitive pricing on major brands such as Michelin, BFGoodrich and Bridgestone.
Warranty: Customers can purchase a warranty that includes rotation, flat repairs, valve stem repair and nitrogen inflation.
The Costco Advantage: Member benefits include shipping and handling costs as part of the retail pricing and an installation package.
Tire search tool: Tires can be bought online or through the warehouse using the search tool based on vehicle, tire size or item number.
Best for: Light truck and SUV vehicle drivers, winter, run-flats passenger vehicle drivers and off-road drivers.
Costco - Tires Company Information
- Company Name:
- Costco Pharmacy
- Formerly Named:
- PO Box 34331
- Postal Code:
- United States
- (800) 774-2678