Costco Tires Reviews

Bought tires 15 months ago, approximately 12,000 miles on them. I got alignment at dealer shortly after. Now service says I need new tires. Costco will not stand by warranty, AT ALL. Do not get tires here, spend an extra 1 or 2 hundred dollars and go with someone who will honor the warranty.

Extremely disappointed with Costco Tire Center. I woke up to a flat tire caused by a screw in my nearly new Costco tires. Because this is my only work truck and I start early in the Arizona heat, I couldn’t wait until Costco opened, so I had a local tire shop plug it. I later stopped at Costco, explained exactly what happened, and an employee inspected the tire, told me they would honor the warranty this time, and scheduled an appointment for the next day. When I arrived for that appointment, a different employee said it wasn’t covered and asked, “Who told you that?” Seriously? Why should I have to remember an employee’s name when the approval and appointment should be documented in their system?

Have had no problems with buying new tires from Costco. However, I recently was denied tire repair work at the Oak Brook, Il store. The store provided contradicting information on why they would not do the work, but none of it matched the guidelines that are outlined on the company website. The manager at this store just operates outside corporate policy in an effort to try to increase tire sales while masking behind a claimed shield that they are not allowed to take the risk in during patches on tires older than 5 years. Ultimately, I had to take the car to a different Costco who repaired the tire no question asked.

After approving the work, I waited for hours expecting a phone call or text message when my vehicle was ready. By 4:00 PM, I still had not received any notification. Since I had weekend travel plans, I walked over to the tire center to check on the status myself, only to find that my vehicle had already been completed and parked outside. No one had called or texted to let me know it was ready.

My name is Steven. I was going to write a good review. The young man and his supervisor kept reminding us that they closed at 8:30 I was ok with that. They checked both tires and one needed to be replaced. The young man that was helping us said they had a lesser quality tire in stock. I wanted what was on the car, so he said he had to order it. I was ok with them ordering the tire. He took the key and he would call us when the car was ready. He reminded us that they closed at 8:30. We left and took my daughter home, thinking we would get a call the next day or after that the car would be ready.

Took my car to Costco for tires. Dropped it off on Saturday. Had a nail in one tire. Asked to have it fixed while I waited for tires. They wouldn’t fix the flat. Left the car to wait for tires. Received a call from Costco, they told me I had to order the tires myself. Bought all my tires there and never had this happen. Ordered the tires they said as soon as they come in they will be installed. Tires came in Thursday, was told they couldn’t be installed till Saturday. I don’t know what happened to Costco, but this is really unacceptable. Usually when I ordered tires they got them the same day. Terrible service.

I bought 4 new tires for a decent price, plus having a Costco credit card, I received points. I wondered why there was no wait time, even without an appointment - should have read these reviews first. In less than a month, I hit something on the freeway that had my tire blow out. I had to cross 3 lanes to get safely off the road. It was early morning, so I was towed to Discount Tire, as they are open. They are busy, but customer friendly and swapped out my tire with the spare at no cost - the tire could not be repaired. I took the new tire into Costco on my day off, and it lost over 25% in depreciation for less than a month of use.

Do not trust the Niles Costco Tire Center for urgent repairs. I dropped my car off tonight for a tire check, only to get a phone call 10 minutes later claiming their machine was broken and they couldn't service my vehicle. Given the timing, it strongly felt like the technicians simply wanted to avoid taking on a flat repair late in the shift. If a machine was truly out of order, they should have known before accepting my keys and wasting my time. The lack of transparency and total disregard for customer safety left a horrible impression. I will be taking my business elsewhere.

I had a great experience at the Costco Tire Center today. Pai was incredibly professional, friendly, and personable with every customer who came through the door. He took the time to answer questions, kept everyone informed, and treated each person with kindness and respect. Excellent customer service is hard to find these days, and Pai truly stood out. He made the entire experience smooth and pleasant. It was an absolute pleasure coming in today, and employees like him are a big reason I’ll continue coming back. Thank you, Pai, for your outstanding service from start to completion.

This is about the tire shop, second time I came here for just a tire balance which I paid for, as I did not buy my tires here. Their prices for a balance are very good, but... First time was last year sometime and when leaving, I found one center cap missing, looked in the shop, and it was lying on the floor. Went to pick it up and someone started yelling at me. I told them it was mine and they left it off. Second time was a few days ago, appointment was for 10:30 and I was early. I waited till 12 PM before my car was done, sat on a lift for 20 minutes, finished before they lowered it, and let me go.

Don’t waste your time trying to save couple bucks, go to a local small Tire shop. You will get treated as a valued customer.

I am a second generation, 70-year-old Costco shopper. Until recently I have always been satisfied with Costco and have bought all my tires from the local Costco store. However, last week, one tire with very good remaining tread (I drive much less the last couple years) suffered a flat. My intentions are currently to donate that car. However, I did not want to donate a car with a flat tire. Hence, I went into Costco merely to seek a tire repair. The salesman attempted to tell me that the tire could not be repaired and tried to convince me to buy two new tires for about $450.00. I then went to a tire shop for $30.00, repaired the tire—thereby saving me about $420.00. I will now donate the car in the near future. I am very disappointed in the attempt to oversell me two tires. In the future I will veer away from purchase of tires from Costco.

Took my car in because tires needed replacing. I had 32k on the tires and the warranty was for 70k. They said the warranty was void because of alignment issues of my car. They happily sold me a new set of tires and said I shouldn’t have an alignment done until the new tires are installed. I took my car to the alignment shop and they said the alignment was fine.

Costco charges double what other places do for tires. Then a month later, still can't tell us where our tires are. They can only refund in cash or cut you a check if you paid with a debit card that isn't visa. They do nothing to try to keep you as a customer, even though you're spending $140 a year to shop (each trip costs about $500 if you're feeding a family of 4 +). Costco doesn't care about their customers, the only thing they care about is your wallet.

Costco tire shop staff damaged my vehicle. The company refused to take responsibility. Don't use them. They are careless and put you at risk. They lift pad and cylinder was left on the frame of my car and broke loose while I was driving.

Good prices. That's about it. They rescheduled my installation because they ordered the wrong tires. 2 weeks later tires are installed but they stole my valve stem caps my daughter got me for Christmas and double charged for the TPMS installation kit (paid once at time of tire purchase and again at installation). I got 2 caps back but not the extra payment. Less than a month later one of the valve stems is leaking, mechanic said it looked original to the car (old degraded o-rings) so brought it back and they said it needed another new TPMS kit and tried to make me pay for it again. They then agreed to replace for no charge.

Don’t buy tires at Costco. Their service and warranty is terrible, bought tires from Costco that vibrated at 60-75 miles per hour and they would not replace them with another tire, said sorry about my luck. I would have to pay for new tires, tires had only 1500 miles on them.

This is about the tire center at I-10 and Grand Parkway 99 in Katy, Texas. I changed two rear tires there about 2 months ago. I was requested to buy new nuts. Since the center did not provide these nuts, I had to go to two part shops and only got 10 nuts. Generally the two new tires are supposed to be placed in the front wheels. I could not do it because I did not have 20 nuts. For this reason, the two new tires were installed on the rear wheels. I was told to come back when I got other nuts. I made an appointment last Sunday, wishing to get a quick service with the appointment.

I made the mistake to get my winter tires from Costco. It took them 8!!! Hours to put them on!!! No communication at all! I was stuck. Now unfortunately I am here to have them switched back..made apt for later thinking foolishly that they close at 8, they won't make me wait 8hrs again...I am currently on a 2hr wait with no end in sight and no communication. The staff is rude!!!

I had a appointment to get my tires and was there for 3 hours. I have health issues and began to tire and told them someone was coming to get me and they were going to have to bring my car .. then they finished.. When I got it back there was a red scratch on the bumper.. I called and sent pictures.. No response. I told my family members... They found my tires cheaper at Champs and they say they have never waited more than 30 minutes.

I made an appointment for tire rotation which comes with the $1000 worth of tires I had purchased from them. I arrive a few minutes early for my appt to be told that the wait can be up to an hour and 1/2. But wait I have an appt. Well apparently they schedule 3 appt for every time a slot. So what is the point of making an appt. if they grossly overbook themselves

Slow customer service, they don't seem to care about customer time. 3.5 hours to install 4 new tires. I asked the repairs about how long they take to rotate the tires and he said 2 hours, I would take my vehicle to another discount tire shop.

I had a 1:00 pm appointment to install 4 Michelin tires on my Ram 3500 truck,. They said one hour and a half to do the installation with a 1 o’clock appointment when I dropped it off. 2 1/2 hour later still did not have it done. Worst experience ever. Will never come back., why have an appointment.

I had my mechanic install a TPMS sensor on my 2009 Corvette, but the mechanic didn’t have a tool to reset the sensors and told me driving the car would likely reset by itself. I drove around and it didn’t reset, so I stopped by my Costco in St Augustine Fl on international golf parkway and talked to Martin in the tire shop, told him my story and asked if he could reprogram my sensors, he said he probably couldn’t reprogram the sensor because I didn’t know the brand, but would try for me! After about 3 minutes he programmed my 4 tires, all tires showed the air pressure and the service TPMS was gone!

I bought 4 tires for my 2014 Porsche Cayenne from Costco and also changed the TPMS sensors so was a good amount of money. The tires were cheaper than I could get elsewhere. I started to notice at higher speeds I would get vibration in the steering wheel such that it was tiring and annoying. I had my Cayenne aligned and changed the front struts replaced. The vibration at high speed was the same. I brought back to Costco and asked them to balance the tires. I explained about the vibration. They would not rebalance as I had not put 7k miles on the tires. I had about 6k.

I had an appointment to rotate my tires with Burbank. I waited for about 3 hours. I got my car back, thinking my tires were rotated, but it wasn’t. I knew it because I made tiny marks on the rim. They deceived me, and that is not right.

On the recommendation of my daughter, I purchased 4 Michelin tires from Costco for my Corsair. The tires arrived quicker than expected, and I made an 10:00 appointment for them to be put on the car. I arrived exactly at 10:00. There was a sign stating that they recommend a 2 hour wait for the car to be finished. The counter service gentleman reviewed the details of my car, checked me in and stated that he would call me when the job was complete. I decided to do some Costco shopping and, at 10:48, my phone rang, and I was notified my car was finished…..I was surprisingly shocked! I hadn’t even finished my usual Costco shopping. The counter gentleman, I neglected to get his name, was so accommodating and friendly. He even informed me that there was a ‘grease build up on the CV axels’ and suggested I contact my mechanic. I was so happy with the purchase of these tires from start to finish. Will definitely use them for my other vehicle.

Wow, if I ran my business this way, I’d be broke! They had to order our tires, told us 2-3 days…no call, called, they said “3-5 days” no call, called again, now they said “7-10 days.” At this point asked for manager. Was told I “should NEVER have been given a time frame, as they had to get them from out of state.” Well, they did, each time doubling how long to get the tires. I could have had them installed elsewhere a week ago. They “upgraded” our tire and scheduled an appt today. Well after the more than an hour we shopped (told an hour to hour and a half for installation), went to check status and “just took it back.” Seriously, what’s the point of an appt if you don’t even come close to the time frame?! Worst experience ever. Do NOT recommend!

Don’t bring your car here for tires. They cracked one of my wheels, denied it and sent me out the door with a dangerous problem. Luckily, the tire went flat before the wheel could fail completely. Then to make matters even worse, they refused to do anything to make things right! They just told me sucks to be you, we didn’t do it!

I purchased Michelin Premier tires that wore evenly but went bald after 12k miles. Curtis at Napa Costco Tires explained that because I didn't have the tires rotated at 6k miles with Costco the warranty was void. I did have my tires rotated with an auto shop but I was told that would just qualify me for a "discount" on a new purchase.

Costco Tires Center at 17550 N 79th Ave in Glendale AZ damaged my rims! I was a loyal customer for many years and many sets of tires. Technicians at this location carelessly caused scratches (one of them the size of a penny) in 3 of the 4 tires they installed and the manager didn't even investigate or compensate when reported. I even had the "before" pictures of the rims to show. If you care about your car, do not come here or any Costco since they do tires in volume and don't control their technicians for quality work. They just lost a customer for life.

Updated on 01/16/2026: I increased the rating because the Manager actually reached out promptly upon my complaint. Rating will be updated again upon the next service to see if any improvement will happen.

Costco tire service had my wife prepay for tire repair (nail) but then shared they could not fix the tire. The Costco policy is that you do not get refund even though there was no repair performed. The receipt says 15.99 for tire repair. It’s not that I cannot afford the 15.99.

Nail in my tire. Jason was great and professional. Spot on with the service and very knowledgeable staff who fixed my tire. Highly recommend - explained everything to me and wait was a pleasure chatting with other customers. Easy and top notch tire replacement!

I liked the variety and affordability of tires. But problems developed afterwards: it took 3 weeks for the new tires to arrive, no one answers the phone so can't make appointment for installation, when I returned after installation, my bumper had been scratched (which they denied culpability). I will never use Costco for tires again!

I ordered 4 all seasons tires from the Costco website on Nov. 5, 2025. After 3 weeks, they could not track our tires. They kept saying wait for an email. On Dec. 5, 2025, they said it has been shipped from Bridgestone warehouse. On Dec. 8, 2025, they said to keep waiting. I no longer want to wait and asked for a full refund. The tires should not have taken this long. We were still left waiting. Costco did issue me a full refund. Why is it taking so long to be shipped to the Costco store at the Warden location?

I’ve purchased several sets of tires from Costco and save $100-$200 per set. Based on my recent experiences dealing with their service, I will not go back. They offer free rotations and balancing but you have to make an appointment, drop off your car and walk around Costco a couple of hours just to save a few bucks on a rotation. Most recently, the frugal side of me got the best of me and I purchased a set of tires and made an appointment online. I waited almost 2 hours for the installation with nowhere to wait but the Costco foodcourt. Then I had the misfortune of getting a flat 3 days after installation on my way to work, brought the tire to the nearest Costco for repair and they told me it would be 4-5 hours before they could look at it.

I replaced my 4 tires at 15000 miles one of the tire for nail. The store said I need to show tire rotation history. I had showed my one rotation history. All tires had good tread and equal wear. Still they did not honor any warranty. Long wait and poor service.

The Hoover Alabama location is a clown show. The people have no clue what they are doing, ordered tires they said would be in the next day. Tires never arrived and they “had no idea” when they would. The person in front of me Costco card expired and had to go a new card and they could not help anyone else until he was done. We just stood there looking at each other. Person comes to the counter and helps their friends and skips everyone standing in line..Incompetent department and I love Costco.

Costco Bloomfield, Michigan. Worst experience. Book two appointments at the same times for two cars. They did not do them at the same time, and it took 2 hours. The attitude of the associates was embarrassing. Talked to the manager and nothing.