Costco - Tires

I bought 4 new Michelin tires for my Xterra. Every 5000 miles I took my tires in for a rotation. Here is the catch. After the 3 rotation, one of my tires had a slow leak. Costco said I needed a new tire because it was in the sidewall. 2 rotations later, I had another slow leak. This time they REQUIRED that I get 4 new tires because a new one would have too much tread. Two rotations later, I had another slow leak. This time they said the tire was leaking air because of a repair that they did not perform. They said the tire needed to be replaced because the repair could not be fixed so again I needed a new tire.

I had a flat tire but luckily or so I thought, I was near a Costco. So I limped in and the manager took my information, tire size etc and said it would be one hour before my car could get in. So I waited. When they got to my car they informed me that they didn’t have that tire in stock but another warehouse 40 miles away did. Now on this day it was snowing, I asked if it could be delivered to this warehouse and they said no. So they put my “donut” spare on and threw my flat tire in my back seat! I did drive in the bad weather and then waited another 2 hours before that store could fit me in. I got a new tire but I was fuming! Never again will I buy from Costco. Their customer service is horrible and no one seems to have even adequate skills in communication.

I had my first ever 60 mph run flat which ruined the tire. COSTCO adjusted the new tire and 3-5 days wait for a replacement 4 days still waiting! Called MICHELIN direct and the tire is available locally more than one place. COSTCO however does not use MICHELIN direct. I have had to cancel trips on the highways as the spare replacement has a max 50 miles and 50 mph. I understand COSTCO prices may not use local but when a replacement tire is needed immediately they should make an exception. I will never use COSTCO to purchase tires again!

It seems that there are two different (or even more) versions of their road hazard warning. Today they denied my claim saying that they didn't cover curb damage if there was damage to any other part of the car, pointing to scraping on my hubcap. I was confused by this, as hubcaps aren't really a part of the car, but a removable protective part of the tire, so I asked for clarification before I left (I had to have them put on a spare because I couldn't afford an outright replacement). At that point, they stated that they didn't cover curb damage at all. So I looked at their road hazard warranty, and the one online doesn't mention curb damage at all (in fact, it specifically states that it covers impact damage), and the one they gave me in the store says the following about curb damage:

Found the tires online and thought saving $200 by going to Costco would be awesome. 2 hours to install, ok still worth the savings. Drove home and it felt like I was in a paint shaker. Took it back to them and told them, they checked them and told me that one of their balance machines must have been broken 'cause one of the tires was an ounce off, took them about 40 minutes. Drove home, still shaking. Took it back to them, they did it all again, 2 hours this time. Told them they all “zeroed” out and that if I had any further issues I should take it to a mechanic to be diagnosed.

I bought 4 Bridgestone tires with 75K warranty on them. Two of them have 2/32; in 2 years and roughly 20K miles, and therefore need to be replaced. My warranty was not honored because I didn't have tire rotation records. I never expected this from Costco in Plano, TX (East) and told them I have performed tire rotation according to schedule. I had done tire rotation with each oil change at a Dealer and didn't keep the records (technically I could do tire rotation myself but they wanted a receipt from a reputed place). Luckily, Toyota has an owner's website which has all the records and tomorrow I am going to show them these records and see what happens. I will never buy tires from Costco. Moreover, I am canceling my Executive membership. Amazon Prime and Sam's Club; here I come.

Took car 7-16-2018 to COSTCO TIRE CENTER 1430 S Ashland Ave in Chicago Illinois for scheduled 4 tire rotation and rebalancing. Noticed after work completed that all 4 original hubcaps were had deep scratches and abrasions. I know how my hubcaps weren't in this condition before taking car to COSTCO for tire servicing. I hand washed the car the previous day and no hubcap damage present. I decided not to inform tire dept of damages because no confident that they would acknowledge nor accept responsibility for damages to hubcaps. Don't want to hear "the damage was there before car was serviced." Customary statements of DENIAL.

I bought tires and had them installed at the store in Westbury, NY. The gentleman who helped me was very nice. He explained everything to me. And my wait time was just under 90 minutes. Not bad considering I was the last walk-in appointment on the last day of the tire sale. The sale price and 1 cent installment were a great value. I used a card provided through my union. While there I shopped for the household things I needed, some I can only get at Costco. Like sleeves of hot-cups, and a box of lids. I also got a few early Christmas gifts. All a great value. Many the same price as online stores or even cheaper. I even had a slice of pizza and a strawberry & frozen yogurt sundae. A treat as I waited for my car.

I'm very dissatisfied with Costco tires service. I purchased 4 tires at Costco tires on 86th street and Michigan road Indianapolis, with 50 miles warranty. After while my back tire was deformed and making a noise, and felt like driving on square wheel. I went back to them to change that tire, because it was under warranty. They didn't do so, they said that I haven't done rotation, so they won't give me proration price, instead they told me to pay full price of $174. I was so pissed, and I said to them I'm not coming back to you guys, never. And I wish no one goes to that place, it's wasting money.

I had my stock tires replaced for a first time since I got the vehicle brand new from a dealership. The car is at 20 000 miles and I take a really good care of it. I know how what was the condition of my wheels before I dropped it at Costco for the installation. After the installation I noticed scuffs on all wheels and I came back to the shop. The scuffs are very specific and are right where the rim meets the tire. Most of the scuffs go along the inner edge and were clearly done during the installation. The outer edges are perfect. The manager said they didn't do it, but took pictures and I filed a complaint.

First time at Costco Tires - researched 5 different options and Costco priced out $100.00 less than next closest option but not because of tire cost per unit - in that they were almost on par with manufacturer direct - but in installation cost, disposal fees etc. That was where they won. Ordered the tires and paid for everything online on the 27th of April - tires arrived at the store on the 8th which was my appointment date - I was very lucky there - the tires got there before my scheduled appointment. My appointment was at 2 and they finished the installation just after 4 pm - it was a half-hour longer than estimated but this was ok.

Never go to Costco Tire Center if you are not tire expert! They recommended and installed lower load index tire in 2017. My tire was blow out 3 times within 4 months due to a pothole on a highway (around 70 miles/hour) and my all wheels were bent. While I got a Costco road hazard warranty service 3 times, they did not notice it! Finally, they found their mistake in April 2018. So, I claimed fee of wrong tires, 3 times previous warranty installation, and fee of new wheels. Costco accepted new tire cost only.

Today I had the worst experience at Costco Tire in Plano. I took my car there and as the tires were worn out after 38K miles (warranty was 80K) I was supposed to get the warranty credit, I was given so much hassle and was told that I will not even get the 4th tire replaced on discounted warranty price because it still had a very little thread left before it qualifies. I said let's do 3 then, well then we can't give you a warranty on the new three. OK, but before we go to that point I was challenged that I did not maintain the tires (rotation record) was not up to date, the first one was missing as I got that one done at the dealership, the last 3 were done at Costco but since I did not have the very first one after I replaced at Costco I could not prove that I did it.

I bought winter tires at Costco since I trust Costco brand and I have been a member for a long time. However I was surprised when I deal with tires. I noticed air is leaking on two tires so I ask them to check them out. Luckily they fixed one of tires for free. After a few days I noticed one of checked tire is almost flat so I called the service center and then they asked me to bring the car. So I said I can't drive the car since it is flat and he told me to use the spare tire and bring it to them. So I replaced it with spare one. I called next day to book the appointment and the guy told me to bring a tire only. What? How can I bring a tire without the car? He also asked me to come earlier since all day is already booked. So I came early around 9:20am and another guy said it opens at 10am so I had to wait outside in the cold weather. This location is in Dundas and Winster Churchill area. What a shame Costco!

Stay away from COSTCO!!! If I could give ZERO stars I would. They have caused numerous problems since I got the tires put on my truck last year. The tires are great... the service they promise after the sale is TERRIBLE! The mechanics are inexperienced and rude. They keep you waiting for HOURS to get the service done, while other customers who are paying for tires are taken ahead of you. They kept me waiting for almost 3 hours once to repair a tire with a screw in it. Then, when I get home we find the screw is still in the tire! They never even did the service I requested! Then when I took it to another mechanic he tells me that my lug is cracked from being over tightened.

Terrible! The Pleasant Prairie Wisconsin location is slow as can be. We purchased 4 tires online and expected tire professionals to be able to simply install them. They told us that there was a 3-4 hour backlog. I'm here checking in after 5 1/2 hours and they say it's still 30 to 40 mins. What a joke. Never. Never again. They need to hire professionals that can work at a decent pace. Not these lowly paid kids that have no idea what they're doing. The inconvenience is not worth the money saved. Never again. Costco is a joke!

Bought the set of 4 tires online Costco.com. They clearly said, "Whenever the tires arrives to warehouse, we'll call you for installation." NOT TRUE. They never called, after 3 weeks I had to go myself. Installation was a nightmare, until today after one month, they couldn't do it right. Horrible.

Sent me out the door with 10/32 difference between front and back tires (I bought two new tires) 8/32 left on the two tires I kept. Not a word said about the difference in tread depth. I ran into slick roads. Put it in 4 wheel drive. Lost my front diff in 90 miles. A little over $4000 I am back on the road again. Costco just backpedalled and claimed A lot of things that were not said. So be aware. They are just selling tires. I will never be back. I need a company that watches my back and takes care of me.

Recently had Costco in Sudbury, ON install (4) new Michelin X-Ice snow tires on my 2012 Chrysler 200. They had broken wheel nuts, and stripped (3) studs on the one rear tire, and could not repair this problem, and had to pay my own mechanic $160.00 to repair their mistakes! They had no training or proper tools to adequately remove the wheel nuts, e.g. high torque air/electric impact tool, did not use penetrating oil, had no torches to heat the wheel nuts to remove instead of breaking them!

I am extremely disappointed today in Costco's Tire Center in Lehi. I purchased a set of 4 tires 2 years ago for my 4-Runner and the other day I hit some debris on the highway that blows out one of my tires to the point of not being able to repair. I went into my Costco today under the assumption that while I was still under the warranty of the tires that I would have to replace them at a prorated price. They told me however that although I bought them as a set and would have to buy 4 new tires as a set (they will not sell you just one tire for a 4 wheel drive vehicle). They do not honor their warranty as a set. They will only cover the damaged tire.

First time purchase of tires at Costco - Extremely poor service. Can never reach them over the phone. Long waits at service counter, poor managing of appointments. Was told my car wouldn't be ready for 5 hours even showing up for my appointment 15 minutes early. Save time and money and go elsewhere. Will try to get a refund and seek service elsewhere.

I am a Costco member. Today I came to Costco located at corner Dallas Pkwy and Eldorado Pkwy in Frisco Texas to get the rear new tires in for my vehicle 2005 Mercedes S500. Its cost $510.77. When the job done and I drove back home I hear some noise in the rear side, it's not normal. I came back to the shop and notify to tech about that issue and found out they make 1 of lug bolt broken.

I had 4 new tires installed by the New Berlin, WI Costco. While they were being installed I watched the tire technician take one of my tires which has an expensive polished aluminum wheel, place the face of the wheel directly on the concrete floor and pull off the wheel weights. The air was out of the tire so the wheel was loose in the tire and when he flipped on to the concrete floor it definitely made contact. I immediately pointed it to the service manager who indicated that this is not their normal procedure and he would discuss it with the tech. I said I was concerned about damage to the wheel and would inspect it as soon as the installation was complete.

I am a long time Costco member and recently became an executive member. For years I have never had a problem getting new tires prorated because the tires didn't last as long as the warranty. Last fall I brought in my Sedan to Costco tires in Pleasant Prairie, WI. My tires were very low on tread and I wanted new tires prorated. The tech told me he was going to do that for me but his boss stopped him. His boss came and said my tire tread was not below 2/32. He said it was at 5/32 which was not true. So I left mad and ended up coming right back.

If you value things like customer service, efficiency, and YOUR time then do yourselves a solid and don’t try to order and install tires through Costco - Tires. I went to the Hoover AL location, got there first thing, and didn't have tires installed until 5 pm. "First available appointment" wasn't for 3 weeks, so I had no choice. Kind of a joke.

On 8/15/14, we purchased 4 65K Tires (Item #596085) from Costco. Our car had 100,816 miles on it. Yesterday, in preparation to send the car off to Seattle with my college age children for them to use while away at school, I had the car looked over by our mechanic. Our mechanic mentioned that the car was in good shape except for the 2 front tires which were at 1/32. Our odometer is now only at 130,195. Therefore, I took the car to the 48th Ave. Hillsboro Costco yesterday for a 6pm appt (which still took 2 hrs), and was told that they would only rotate the tires and would not replace or give us any credit.

Bought tires for my son when he visited from NY. I live in NC. Bought 4 tires at Costco in NC on 7/1917. He went back to NY and on 9/2/17 he got a flat tire. He contacted Costco in Nanuet NY. The tires are supposed to have a 70,000-mile warranty. They told him they couldn't help him because the tires were in my name and I have to be there. Had I known I never would have bought them in NC. I guess they didn't want to lose the sale. Why would I buy them in NC if I have to be in NY for the warranty. He had to go to another tire store and spend $150 for a new one. Is this really the company you want to deal with? I have been a member of Costco for years. I will never deal with Costco again. I will now will be spending my hard earned money at "SAM'S CLUB".

Had a flat tire and brought it in for repair under road hazard warranty. Was told it couldn't be repaired due to run flat damage. Tires were Michelin Latitude Tour and I was told they were discontinued. Tires still had 60% wear left but was told all four had to be replaced for $800. Not much of a warranty. Found matching used tire and had it installed elsewhere for under $100.

Absolutely AWFUL experience at 205 Vineyard Rd, Edison NJ 08817. I will NEVER do business with Costco again. This the second time for my second car they did the same. Technician told me that wait time 2 1/2 hrs. After 1 1/2 he call me and told they can't remove the Tire nuts. I have to take to mechanic and remove them and put new nuts. They sold me all 20 nuts, I went to my mechanic. He had no trouble removing them and replacing them. Next day I went back to the Costco replace the tires. This time the wait time they told 21/2 hrs. After 2 hrs they called me told that I need to replace one sensor. I told them go ahead and replace. After 2 1/2 as they did not call me I went. They told another sensor bad but I do not need to replace them but the tire warranty won't cover them. This time I notice they are doing the same for the customers in front me. I think this a pattern they using on most of the customers.

Absolutely AWFUL experience at St. James location in Winnipeg. I will NEVER do business with Costco again. It all begun with a small low leak about 3 weeks ago, which I took to Costco to repair due to the warranty on tires. Everything was fine. 2 days later, the leak begins again in the same tire. We took it back. The people could not tell us if this was another puncture or the same one as there was "no notes on file" from the mechanic and he had gone home.