Consumer Complaints and Reviews
On Dec. 29, 2016, I bought a new set of tires at Costco. It was raining when I got my car back so I drove home and put it in my garage without inspecting my car. The next day when I looked at my alloy wheels they were chewed up where the balancing weights used to be. When I complained, the tire manager admitted that other people have complained about the same thing, but tried to say that they did not do the damage. They let me file a complaint, and some lying creep who called himself an adjuster said that my wheels were already damaged. Totally NOT true - they were in great condition before Costco chewed them up.
So I went on-line to see if other people had the same experience and I discover that hundreds, if not thousands, of other people had the same experience. Someone needs to start a class action lawsuit over what Costco is doing. They are using some sort of mechanical device that evidently does not work properly to remove the balancing weights. I used to think that Costco was a good company, but now I see that by their refusal to compensate people for damaging their cars that they are not reputable.
I have been a Costco member for 2 years. I will not be renewing my membership due to the incompetent service relating to Tire Center. My first experience at the Tire Center I waited countless hours with a blown tire on my trailer. Instructed me after waiting they could not service half tin trailer because automotive tires (which is all they carry) cannot support weight of 1000lb gross vehicle weight trailer. Asked them to please mount tire on rim regardless and they refused. Left my trailer in Costco parking lot and headed to Pep Boys. They had a tire mounted in 30 minutes. Drove back to Costco and put new tire in front of Store.
Second time I got new tires for my car. After 4 hour wait time I ran out of time for tires left and came back following day. Same wait time but I got my tires. With less than 15k miles picked up nail, pulled over and changed tire. Called Costco. Said they would repair for free. Instructed after 4 hour wait they could not repair tire because belt was damaged. They could not repair because it would be unsafe, they would not replace because it was not covered under warranty. Nor could they match the tire... Now I am heading out on 12 hour road trip on my spare. Talk about unsafe??? Spent 16 hours getting 4 tires, 4 hours per tire. This experience spans two states and untold disappointment in customer service and satisfaction.
Plano Texas, November 23, 2016, Thanksgiving eve., visiting relatives. Home is in Southeast Missouri. Blew out two passenger side tires. Had car towed to Costco on advice of relatives. It was close to where we were parked. COSTCO put on 4 brand new tires. Did not tell us that the two remaining good tires could be used. They were less than 1 year old. Subsequently was told by other tire businesses that only needed two new tires because they only had to match on the axles. 2012 Subaru Outback, AWD which Costco said made it necessary to put on 4 brand new tires which turned out to be a questionable statement.
Installed Michelin Defender XT. Turned out that XT is REALLY, REALLY IMPORTANT. Charged $14 per tire to put in nitrogen, which they didn't ask if we wanted it or not. Not sure they even did that because we were later informed that if nitrogen is put in tires there are green valve covers put on. They were not there. Charged us to dispose of 4 tires. Guess they considered putting the two good tires we had left in the trunk a disposal. XT indicates it is a "club" tires which Michelin makes only for Costco, Sam's Club, and TJ's, wherever that is.
Rode back home to Southeast Missouri, 11 hours. Had to make 4 stops. I have back issues and those tires make my wonderful Subaru, which originally rode like a cloud ride like a log wagon. IT WAS AWFUL. Road noise, bumpy, bouncy. Now here's where the XT comes into play. Turns out that no other Michelin tire seller (also there's a complicated hierarchy of tire dealer, tire retailer, and one other segment I can't recall, would honor the warranty because it is a Club tire. Not even the other clubs will honor the warranty. Oh, by the way, we have no Costco closer than 2.5 hours away from us. Turns out that wonderful 30 day 100 percent guaranteed satisfaction has a lot of asterisks, loopholes and if you don't go back to Costco. Will never ever be a Costco customer again. Worst experience I ever, ever had.
[10:00 a.m.] I went to Costco Tire Center in Ann Arbor MI today (December 19, 2016). It was a little over 10:00 a.m. I wanted to get my car tires replaced. He said the job would be done in 4 hours. I said, "Ok. I will be in the store and wait." Before they started working on my car (it was still parked in the parking lot), I asked them to change to another set of tires. There was no problem with that.
[3:30 pm] But the tragedy starts here. I waited and waited for hours until I went back to the counter at 3:30 p.m. to ask whether the job was done. The staff said my car was already in the workshop, so the job should start soon. Thirty (30) minutes later, I walked out to the parking lot to check, to find my car still parked where I had parked this morning. It was apparent that no job had been done on my tire.
[4:00 p.m.] My car was actually pulled over in their workshop after that. It was nearly 4:00 p.m. I looked in the workshop, but there was nobody working there as if everyone was having a lunch break or something. As far as I observed them for some hours, their job didn't seem to last. A few steps were taken on a car, and the staff is gone somewhere. There was nobody around. It was a quietness of lunch break again. Some other staff came in, and removed one or two tires, but not all four. Then he disappeared.
[5:00 p.m.] At 5:15 pm, having felt anxious, I asked one of the staffs whether the tire replacement job would really be done today. He said it'd be finished in 15 or 25 minutes. I waited there 30 minutes from there, but they didn't get the job done. [Past 6:00 p.m.] It was well over 6 p.m. when they finished the tire replacement on my car. I spent 8 hours here at Costco Tire Center. There is no other store or coffee shop to kill my time around this vicinity. It was a very cold winter day. I am new here and don't have a family or relative around here to give me a ride somewhere else. I will not go back to the Costco Tire Center again. I blame myself for choosing here. I totally ruined my vacation day today. There was no notice of delay from them while I was waiting. There was no single word of apology for the delay. I have never experienced this kind of poor car maintenance service before.
Purchased 90,000 miles tires from Costco Tigard. Got 49,000 miles with rotation every 6000 miles and one winter had a snow tires for at least three months. Was told at the dealer that my tires are so bare that they failed their inspection and needed to be replaced. Went to Costco. Their manager sort of agreed that tires at the end of their life but not exactly yet. I went to their store in October. We have bad rain, sometimes snow here and Costco resented to take responsibility and replaced tires with at least some credit back to me. Not sure if I will invest my money again here.
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I recently bought tires through Costco for two of our vehicles, a Toyota sedan and SUV. We have purchased tires from Costco before. Appointments are difficult to arrange, so I waited 1-1/2 to 2 hours both times. They work strictly first come first served, so a repair, rotation, or rebalance will take the same time - not satisfactory. But Costco apparently does not care because complaints have been written about that for years. My experience suggests the quality of the Michelin and Bridgestone tires I purchased is not the same as those purchased elsewhere. Some of the tires installed on one vehicle required in excess of 6 ounces of weight to balance; whereas the tires removed had required only a couple of ounces. No bent wheel or other anomaly detected.
The Michelin's installed on the other vehicle do not run as smooth as the Michelin's that were removed (those were bought elsewhere). There is a slight jiggle at high speeds. This experience makes me wonder if the tire manufacturers are selling product that is at the borderline within spec. to Costco for cheap, while they are sending their best quality product to their tire dealers??? I do appreciate being able to order online and see the actual price; no games. I also appreciate that Costco will take the tires back if you are not satisfied. As a comparison, we also purchased a set of tires from Walmart recently, for my old truck. The service was friendly, much faster than Costco, and there were no problems.
We bought new tires from Costco October 2016. Costco had to order in our tires. After 9 days I decided to call them and they informed me the tires had been there a week. "Nice of you to call and let me know". The tech replied "yeah, that's not something we typically do". So I needed to make an appointment to have the tires put on. The tech tells me there are no appointments for a week. So I scheduled an appointment and he then tells me I will need to leave my car for 4 hours. Ummm really? So we get through all of that and now we have a flat. We took it to Costco and they tell us, "Sorry, can't get you in. Our next appointment is for next Friday and you will need to leave your car for 4 hours". What the hell?? I've just decided I will take the car to Discount Tire. We've NEVER had issues there. They will fix your flat for free even if you didn't buy through them. In two weeks we are replacing our truck tires. It WON'T be another $1,000 to Costco.
It was around 5:30 pm and we headed to the Costco parking lot to unload merchandise into our truck. Groceries etc which was well over $475.00 at this Costco. My husband noted to his dismay that the passenger front tire was flat. (He just had it serviced the day before for winter tune up etc.) We were parked right in front of their tire center. Asked for a portable air compressor, however, they had none. He (my husband) then drove on the flat in front of tire center and asked for assistance to blow up tire. The female boss at the tire center was helpful but busy. She was unable to help as apparently there was a piece of aluminum wire in tire like from a shopping crate. Hole too small to be plugged had to be galvanized.
We were told that they couldn't help us too busy... Told us to call CAA as seniors we had this. She called on her cell phone and told us it would take about 45 minutes. Here we are in the cold upset, outside Costco Tire Centre with a truck full of groceries and a flat tire. We requested to speak with the manager. All he could say was sorry, showed him the piece of aluminum wire in the tire and said he'd write an incident report and would call tomorrow?? Of course he didn't call. We brought the tire the following day to a tire center to be galvanized. It would of been nice to get a courtesy call and a offer to pay as the incident happened in their parking lot...
I purchased 90,000 mile tires from the Eugene Costco Tire center. I have approximately 55,000 miles on them and they apparently need to be replaced. At my last rotation the technician stated there was very minor wear due to a potential alignment problem. I had the vehicle aligned and today at the next rotation the tires are too wore to be rotated but need to be replace. It seem extremely far fetched and unreasonable that tires advertised for 90k get less than 60k. Your tire center is a scam and a sham. I'll never shop for tire at Costco ever again. But hey, at least the tech was rude and flippant as walked out of the store with my 12 year old. You guys should embarrassed and ashamed.
I purchased 4 Michelin tires from Costco last week of October. The service guy at the counter said he has to order the tires and will call me back when they have the tires. I asked how long it would take to get the tires and he told me up to 7 days, so he did not give me an appointment because he didn't know when they'll get the tires. I waited a week and no phone call. I went back to the counter that week and was told that had the tires 4 days after I ordered so he gave me an for Dec 23. I said had they told me when I ordered the tires that it'd take 8 weeks to put them I would have gone somewhere else. Because I didn't want to go through the hassle of cancellation and look elsewhere I took the Dec 23 appt.
This week I noticed I was losing air from my the rear tire passenger side. I tried to get it patched but because it's on the side wall, it can't be done. So I called and see if I can get an earlier time, I was told to come in at 7:30 AM that they would fit me in. I had to take time off work only to get there. I was told they're taking my name down for cancellation. On top of that the center opens at 8 AM not 7:30 and there were people lining up. Their tires were $200 cheaper than other service center but not worth it!! Had to wait 2 months to get them and lose a day's pay. NOT WORTH IT!!!
I have gone to Sandy Costco Tires twice now getting the 90000 mile Michelin tires thinking they would work great especially for how much I paid. The first set only lasted 40000 miles and needed to be replaced. I went to them seeing if they would honor the warranty but instead they would honor only half the warranty. I was disappointed but thought I would give them another try since half price seemed like an alright deal. Well the second set only lasted 25000 miles and they refused to honor the warranty even though I followed everything they wanted both times. The service was awful and the workers were extremely rude and not helpful. I would never use Costco tire service again.
I have flat tire. Went to Costco tire center at Chino Hill. I have a little bit over 50000 mile. Got there just before 10 am, on 10/28/2016. Said tire cannot be repaired. Not well explanation about options. End up changing all 4 tires. I thought it's time. 4 yrs, 50000 mile tire. Ok, I paid. I was told it should not take that long. I told him I have appointment at 12. He said no problem. It took more than 3 hours. They are not willing to answer when asked, felt completely neglected. After finishing, they just give me the key, they don't even bother to explain what they have done, what need to be done etc. NOPE. Won't come back and won't recommend this place to anybody.
I always used Costco for new tire installation service in the last 10 years. It seems like things have changed at Costco, the service quality is down. I just had new tires installed at Costco on my van. The service person indicated that they need to replace one TPMS sensor because it got broken when installing new tires so I payed for a new sensor. After work completed I am experiencing vibrations when driving the car, the TPMS indicator on my dashboard indicates issues. I was driving my car for about 40 minutes and the TPMS indicator is still ON. I am going to call Costco tomorrow.
I’m disgusted that a tire center does not perform wheel alignments on new tires. It was only after I purchased 4 new tires and went to drop off my vehicle to have them replaced that I was told I would need to take my Jeep grand Cherokee elsewhere for a wheel alignment. After I spoke to the manager he insinuated that he doesn’t know for sure that I was not told this and that all customers are usually notified of this. I told him to immediately refund my credit card and do not change any tires!!! Costco Tire center is extremely reckless, dishonest and downright dangerous!! Had I known a so-called tire center was unable to do a wheel alignment on brand new tires I would have avoided at all cost!!! Don’t waste your time!!!
I have been a happy Costco member for years and have always purchased the tires from them. During the last two to three years, two of my cars have experienced flat tires and require repairs. It has been three separate incidents that I was told the tire cannot be repaired and I need to get a new tire. The employee proceeds to tell you they will prorate the new tire for you based on the thread left on the old tire. However, none of those occasions are they willing or able to show me what happen to my old tires.
I am starting to catch on that they fabricate the story just so they can replace the tire. I am not sure what the motivation is. Perhaps they cannot generate any revenue from doing the repair work? In either case I have lost my confidence with the Costco Tires Center and will not be buying tires from them in the future. I want to share my experience and observation so that when you have a flat that requires repair in the future, be aware and ask them to show you the old tire that they claimed it's not repairable.
One tire pressure was low. I pumped to 50psi and without any problem make it 5 miles to Commack Costco NY Long Island. After telling them about flat, without checking my tire I has numerous questions like: How many miles on the car itself - like it makes difference!!! 80000 sir. Finding on his comp. that tires was purchased in 2012 and declaring that tire is too old. It's 4 years old, and all rotations was done on time. Very rude attitude like I was in third world countries. After giving my phone number, he couldn't find it in Costco comp. system. Is there any justice??? Thanks Frank from Costco.
I purchased 4 Michelin LTX M/S2 tires from costco. There is a 115,000 km warranty on the tires. I have put 38,000 kms on the tires and the rear have 3/32 (bald) and the fronts 8/32. When I took the tires to check about warranty I was advised that the tire were rotated wrong so they wouldn't warranty the tires. The tires are over 5 yrs old, however whether 38,000 kms are put on the tires in one year or over 5 years, it shouldn't matter I only got 38,000 kms on 115,000 km warranty tires. These Michelin tires are garbage. Whether it is Costco or Michelin in my opinion this is not too good for customer satisfaction.
I have been long time members of Costco and very happy with the overall service provided. However, the way the tire centers are run is such a shame and an insult to the value of my precious time. Tire Rotation system requires that I practically take a day off to maybe get my tires rotation done. This is a mega waste of time and I feel deeply insulted and disrespected that my time is misused in such a way. I would take my tires somewhere else if it did not void the warranty. I hope they revise methods because this is a blatant disrespect of people's time. Not worth the savings for me... My time and money will be best spent elsewhere.
The men, Blake in particular, in the tire department took time out of their busy day to help me assess a flat tire and even put on my spare for no required compensation. They were concerned for my safety and to avoid damage to my vehicle. These are people I want to continue doing business with.
I have a Prius 2013. Drop my car this morning before 9:30 (open at 9:30 am on Saturday) at Fremont Costco to have a rotation. Received a phone call by noon regarding the lock. I All wheel is lock and need the key. (I am a lady which no idea about what this Costco folk talk about). I was in San Francisco. After lunch, I pick up my car and manage to find a friend who is a mechanic to unlock my car wheel. Costco told me that they have cancel my order so if I need the service again, I need to start from beginning. Within 20 minutes, I bring my car back to Costco to continue the service.
They are close at 6 pm and I personally at the counter around 5 pm. The customer service lady is very nice and said they are no longer accept any car and will spoke to her supervisor, James. He said no! No more car service!! My wheels are all unlock and it is so unsafe to drive around!!! Since I have dropped the car in the morning, why he reject the service!!! This is my complaint!!
With great regret I am writing this. On Feb 14th 2016 I bought 4 set of Michelin tyres from Costco on 14th June 2016. After picking my kids from school I went bit close to the curb. After 1 km the tyre got punctured. If this was a quality tyre this would not have been happened. This was my first experience buying Michelin tyres. After buying the new tyres it has done only 4544 kms (In Feb 78393, now 82937). I went to Costco tyre centre explaining what happened but they said they can't do anything about this because it has happened in the edge of the tyres. They are just asking me to buy another one. I would like to know whether there isn't any km warranty for the tyres. Is there any way to get some help about this?
I am a executive member of Costco and have been going there over a decade. It is awesome store but not the tire center. I trusted their words at least 2 times when I went there to fix tire flat. Every time when I go there they always tell that it can't be fixed because of safety measure. They tell you that you will have to buy a new tires. I trusted and bought tires 2 times. Today I went there for tire rotation to Edison Costco tire center and found out that there is a small nail. Now they say it can't be fixed and have to buy new tires. They have not run more than 10K. This is ridiculous. Every time you go there they do not give you a choice of fixing the issue, recommend you to buy new tires. It happened so many time, they never fixed it a single time. I will never ever recommend you to go this place.
I have a brand new set of the Michelin Defender LTX's in 265/70R16 on my SUV. Costco returned the car to me with three of the four tires out of round, as indicated by excessive balance weight. One has 6.5 oz, one has 5.5 oz, one has 5.0 oz, and the 4th has 3.5 oz. Apparently, Michelin has a quality issue with this tire, and it is most unfortunate this has replaced the reliable and popular LTX M/S2 and Latitude tires. The Defenders replaced a set of Costco-only Michelin LT A/S that were returned under the 30 day satisfaction warranty because they have horrible road noise at freeway speeds. This is very disappointing and a downhill departure from the trouble-free experiences I've had with Michelin in the past. The Costco Tire Department tries to please, but each visit is a 3 hour ordeal; they are busy all the time, their paperwork process is inefficient, and they are understaffed at the service desk.
I purchased tires which so far are fine. I had an appointment and it still took 3 hours to get tires on because they said they ran into a problem with the sensors on the rims which turn on a light on the dash if there is a tire problem. The next day, the light on the dash came on showing that there was a tire problem. It went off after a day or two and then came back on a few days later. When I took the truck back to Costco, they said the work was not in the computer (how can that be?). Then they told me that the light was on when I originally brought the truck in for the tires, which is not true. They said I would have to take the truck to the Ford dealer since it was not their problem. I asked them to at least check the air in the tire, which was actually nitrogen. They added nitrogen and the light has not come back on. Why couldn't they have just checked that without all the hassle and essentially calling me a liar? I won't be back there for tires.
We have been long time members of Costco and very happy with the overall service provided. However, the way the tire centres are run is such a shame and an insult to the value of my precious time. After buying tires through online Costco I now find myself trapped in the insanely dysfunctional first come first serve appointment system (which should be clearly indicated online when purchasing tires). This appointment system requires that I practically take a day off to maybe get my tires changed if I am lucky enough to win the "first come first serve" lottery of the day. This is a mega waste of time and I feel deeply insulted and disrespected that my time is misused in such a way. I would take my tires somewhere else if it did not void the warranty. I hope they revise methods because this is a blatant disrespect of people's time. Not worth the savings for me... My time and money will be best spent elsewhere.
I bought 4 Michelin tires for $1,006.89 in 2012. Only 30928 miles and I got a nail in my tire. Costco refused to change it and let me buy 4 new tires. After I argued there is 50,000 miles warranty from Michelin, Costco agreed to give me a discount. The funny part is that, now Costco said I only need 2 rear tires to change instead of 4. I felt Costco is not honest this way. So after a long argument, Costco let me change all 4 tires again but only give me 2 tires warranty discount. Is Costco an expert for tires? Which way is safety, change 4 or only 2? Why Costco changed the idea according the discount I do not agree so I checked through internet. I found there are a lot of same complaints. But I do not know what should I do next? Only complains at ** or https://www.consumeraffairs.com/ and just pay money for new tires?
If it weren't for the tire manufacturers giving Costco a break they wouldn't have a tire business. Lines are terrible. You can ruin a day by waiting to get in and there's no give up to it.
On Jan. 6 2016, I had Costco install 4 tires ordered through them on my wife's 2008 Honda Pilot. This is a one owner car that has been retired before by them. I'm a retired mechanic and maintain all 5 cars in our family including a new Corvette. I also maintain a classic car collection for a friend that is worth in 7 figures and many other vehicles and machinery. I'm not your average soccer mom that rolled in off the street. I personally waxed this car 6 weeks prior. A week prior I completed many repairs on the car and had the wheels off for a week while I had it up in the air. I was tripping over the tires for a week. Do you think I would have noticed damaged to the rims at this point or when I waxed it? I can assure you I would have. I've had all my cars tired by Costco for many years and trusted them to the point that I didn't even look at the rims and signed off when I left.
I went home and later decided to just take a look at the tires. All four were gouged at the edge of the wheel past the clearcoat into the aluminum alloy. Without prompting my wife saw the tires when she came home and stated "the tires look great but why are the wheels so scratched?" I went back to Costco on Jan 7th. They stated it was previous damage. I assured them it was not.
Long story short filled out a complaint, was contacted by a 3rd party damage assessor (denied claim) AMEX originally pulled charges but reinstated them because I signed off without inspection. This Costco (Teterboro, NJ) is 3 months old with state of the art equipment. I changed 1,000's of tires in my lifetime with archaic equipment and never did anywhere close to that kind of damage. So the end result is a $600 tire purchase that included $1,200 worth of damage. Think they're going to get the retire of my Corvette ($2K)? Rims are 1,100 per. Never. Think I'm going to alert all my gearhead friends about this? Absolutely.
I have bought 4 tires for both of our cars at Costco. And so far, have not had a problem. Been in for rebalancing and/or rotations several times and they always got me in and out quickly with no problem. Tires were a better deal than elsewhere and was able to get them installed right away. I'll likely go back next time I need tires.
My tire got damaged on 2/15/16, waited for Springfield VA Costco to open at 10 to go there and fix my tire because I used one year and I had warranty. I called them, someone said they are close because their associate did not show up to work. Called after lunch, they were open but they might close the tire department anytime. Went the next day - an African American guy and a Iranian guy very nice and polite. Took the tire from me and ordered a tire for my vehicle. The next someone called me to come and pay otherwise the job is not going to be done. Went there, a Spanish/Chinese looking Manager and Chinese associate acting as if they own Costco, I pay the money and I told the guy put the tire in to my wheel tomorrow when my wife comes, that way she doesn't have to wait longer because I have an infant baby.
The Chinese looking associate and the Chinese looking Manager start lecturing me that "we don't care, the minimum wait is two and half hours." I was keep trying to explain to them that it's Costco's fault that their associate did not show up on Monday and I had to go to a Gas station paid $20, which I could get it for free from Costco and they telling me that's not their fault that Costco did not open the tire department, it's up to us and "we run the business, not you." Next day [Thursday] my wife went and they make her wait almost three hours but on the paper that they printed upfront it's like one and half hour just to cover themselves. The most disgusting customer service ever and we are the executive member. Also I drove the car around 12000 mile all in 495 and backlick road they covered only about 60 percent of it, the rest I had to pay.
Lauren FixAutomotive Contributing Editor
Lauren Fix is an automotive expert who earned the title of The Car Coach, and is recognized throughout all forms of media as a woman with in-depth knowledge on vehicles, technology, automotive finance, repair and trends. Founder of Automotive Aspects, Inc., her understanding of automobiles has made her the “go to” person on TV, radio, print and the internet. She writes a column for multiple outlets including Parade Magazine, NewsMax and Car Coach Reports. She is a regular guest on all the major news and morning shows discussing the latest updates on cars that will help drivers of all ages learn to about cars and make smart decisions.
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Costco is a popular membership warehouse club offering a range of consumer products, including tires. The company started in 1976 in San Diego to serve small businesses but has grown into an international company.
- Major brands: Costco offers competitive pricing on major brands such as Michelin, BFGoodrich and Bridgestone.
- Warranty: Customers can purchase a warranty that includes rotation, flat repairs, valve stem repair and nitrogen inflation.
- The Costco Advantage: Member benefits include shipping and handling costs as part of the retail pricing and an installation package.
- Tire search tool: Tires can be bought online or through the warehouse using the search tool based on vehicle, tire size or item number.
- Best for Light truck and SUV vehicle drivers, winter, run-flats passenger vehicle drivers and off-road drivers.
Costco - Tires Company Profile
- Company Name:
- Costco Pharmacy
- Formerly Named:
- PO Box 34331
- Postal Code:
- United States