About Costco - Tires
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I was charged 10% of a $250 tire. My cost $107. I thought 10% of $250 is $25. Very Poor Policy, buy tires elsewhere! I was sold on their warranty at the point of sale but the company does not want to fulfill their warranty.
Second set of Michelin Tires I've purchased from Costco. Each time they wore out before the warranty and each time Costco tries to weasel their way out of the warranty. This time, one tire supposedly cracked in the middle with 16,000 miles left on the warranty. My tires along with my oil are changed regularly at Precision tire here in Spokane. That's 16,0000 miles left on my warranty and Costco refuses to repair or replace the tire because I have a four-wheel drive. No way I will ever buy four tires from these clowns again. On another occasion they tried to tell me my lugs were swollen, so I paid to have the lugs replaced. Never heard of swollen lugs from any other tire shop in my whole 50 years. Go to a tire shop that backs up their products and the warranty.
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Almost crashed after poor installation and loose bolts, broken stud and lost nut. Never admitted mistake. Rude manager with mentality behavioral and maybe other issues. Don’t trust your car done by kids or girls working at Costco tires. I won’t do it again.
I visited Costco New Rochelle last week. Had a screw in my tire. Mr Dante **, said it can't be repaired. Ok. I have a full tire in my trunk. I told him: "Switch the rim because the spare one doesn't have TPMS Valve." He said, "Yes it has." I tipped him and I left. Next day the TPMS light is on. They charged to switch the rim and throw the spare tire in the trunk. Think if I didn't tip him... Amazing people.
Purchased 7 Michelin tires - $722, paid with a Mastercard debit. Ties were not in stock - had to be ordered. I rec’d a msg that tires were in and was requested to call for appt. Called 16 times over 2 days - no answer. Finally called management and they got someone to pick up the phone. Drove 15 miles to have new tires mounted at THEIR convenience. Waited 45 minutes and rec’d a call telling me one of the lug nuts was “rounded off” and they couldn’t remove it. They told me to go across the street to Les Schwab and they could take it off. I told them I wanted a refund - they said they couldn’t return the funds to my Mastercard. Funny - they had no trouble TAKING the funds to begin with. Finally refunded me cash. I went to Les Schwab, got comparable tires for $150 less, with a better warranty. They have ACTUAL techs who were able to do the job!!
Costco, Union NJ Warehouse. On 4/16 I ordered a set of 4 Michelin Tires for my Cadillac SRX and on 4/20 I ordered a set of 4 tires for my Chevy Express Passenger Van. On 4/21 I received an email that my tires for the van were in. I proceeded to call and make an appointment for 5PM on the that day, the 21st to install the tires on the Chevy Van. My son and his 8 month pregnant girlfriend met me there since they drive the van.
We arrived 4:30 PM. Dropped the van at the tire center and I found out that the tires for my Cadillac were also in. So I said to the tire center manager Justin who was helping Us that maybe I could get those tires put on today also. He said he was alone and it would be a while so I said, "No Problem. I will make an appointment for another day on those." He also said that his lifts only lift 10,000 pound and it might be a problem with our van. I checked and our Van is Curb Weight at 6,408 lbs. Shouldn't be a problem. We left to go in and shop.
About an hour and a half later I get a call from the tire service that he can't install our tires and to come back to the tire center. He said the van is too heavy and he can't put it on his lift according to the paperwork or something. So he tells us we can get a refund of the installation and take the tires with us or they will refund everything. I said OK I'm not happy, This should be disclosed that vans and larger SUV's tires will not be installed, but I will take the tires I guess and have them installed somewhere else. He takes me to customer service for the refund and leaves. The nice lady at customer service asks me all the details and then calls over her Manager who used to be the manager of Tires. He comes over and I explain the situation and he says he will go to wait and he will go over and speak to the tire center guys.
He returns and informs me that he spoke to them and they will install our tires. It is now around 6:15 PM and we have a full shopping cart, we spent around $350.00. We are sitting at the tables by the customer service and food court on the hard benches. almost 2 more hours go by and I take a walk outside to see if they are working on our van and No Not Yet. At this point my Son looks in our cart and Sees that there is a Skirt Steak we bought for $33.38 and it is warm and has been sitting for about 3 hours and I decide to return it since I wasn't expecting to be sitting here this long and with his girlfriend 8 months pregnant, he doesn't want to risk eating it.
At this point the young manager sees us still waiting and is like your still waiting. They refund the steak and she calls her boss the other manager back who proceeded to go back to the tire area to see what was going on. He comes back and apologizes and says their manager isn't in Today, but he would speak to him about this and they are working on it now. Around 9PM I decided to get a refund for the other tires I ordered for My Cadillac as I was not going through this Again!
When I told the Manager this I said I would get it from BJ's or another Company, He Said but their price is higher than Costco's. Honestly Saving $100 Isn't worth the 5 hour Wait and Treatment I received. It was evident that they did not want to install our tires and since they were told they had to by that manager they were going to punish us by making us wait till the end. The tire guy Justin called us several times asking weird questions. We finally left the store around 9:20PM. So from 4:30 to 9:30 with a 5PM Appointment. The next day Friday I called Customer Service to explain what had happened and the nice lady said she would pass the information to the Manager of the Union Store and I would receive a phone call or email from that Manger. NO ONE has reached out to me at All!
I could not be more upset with Costco. I parked my car on the tire center designated parking spot. Went to the tire center and dropped off my key. About one hour later I return to pick up my car. Only to find it parked not at a tire center assigned parking spot but parked in a high traffic random spot and with a dent in my car. I filed a claim, but Costco will not take responsibility for a damage that occurred while my car was under their custody and care, because they claim they are not responsible once the car leaves the workshop. I did not have the keys to my car or control of it when the damage happened, and they refuse to take responsibility. Costco needs to take responsibility and pay for the damage that happened to my car while it was under their care. The incident happened on March 22, 2022, at the Reno Location.
We swapped RAV 4 winter tires to summer tires this Tuesday (3/15/2022) at Costco warehouse which located at 35 John Birchall Rd, Richmond Hill, ON. On Friday (3/18/2022) the car is making noisy sound during driving. Found out 5 lug nuts installed on front left wheel are loosing and can be taken out by hand. The wheel is almost fall out. At that time there were 2 kids on the car. If driving on highway, the tire will fall off. One lady and 2 kids will have big trouble. Towed car back to Costco. Costco only refund the installation fee and pay tow fee. This time Costco is almost killing their customer. Very bad experience with Costco this time.
- Software issues: I purchased my tires and the software let me schedule it a week after that for my appt, I show up and they don’t have my tires. It didn’t alert me that my tires had not arrived. Better yet, the software should not allow you to schedule times before the tires arrive. It’s a bad system.
- Communication issues: the appt says 45 minutes, but when I’m there in person they say 1.5 hours. If I knew that I would have scheduled my day differently and had someone pick me up or at least brought a book.
- Customer Service issues: There was nobody at the desk for 20 minutes. I was 10 minutes early for my appt but didn’t talk to someone till 10 minutes after. And it takes him almost 10 minutes frantically searching Costco’s very outdated software to find my order number. I thought for sure they were gonna turn me away AGAIN saying “we don’t have your tires yet” even though I made sure to call the day before to confirm. But I wouldn’t put it past Costco Tires to screw that up after all this. And finally…
- More Communication issues: my appt was at 12:30pm today and for some reason their system sent me 2 automated texts reminding me of my appt at 3:30am this morning. I already got babies at home waking me up in the middle of the night and don’t need Costco texting me at 3:30am waking me up too. I can understand a text 48 hours before appt or 24 hours before or just 2 hours before but not 3:30am. And why remind me of my appt so thoroughly if you aren’t even going to show up to my appt on time anyway?
I can’t speak for the rest of Costco but the tire installation experience has been very unpleasant.
I don't remember how many sets of tires I bought from Costco. In the beginning, the services were excellent, and suddenly go south. I remember when I had flat tires, I just need to drop by the Costco tire department and they would repair the tires immediately and put fixed tires back to its place. It should be this way for an emergency since you can only use spare tire in a short time. Now if you have a flat tire to be repaired, you can drop the tire there and they don't fix it right away. You pick it up the fixed tire later, then you have two choices:
2. make an appointment for them to do it.
This is the way Costo tire departments handle your emergency. Imagine you have a flat tire in the freeway and you call AAA. Does AAA tell you to make an appointment for the emergency service? My advice to Costco: If you can provide good services then get out of the tire business.
Costco - Tires author review by Kathryn Parkman
Costco is a popular membership warehouse club offering a range of consumer products, including tires. The company started in 1976 in San Diego to serve small businesses but has grown into an international company.
Major brands: Costco offers competitive pricing on major brands such as Michelin, BFGoodrich and Bridgestone.
Warranty: Customers can purchase a warranty that includes rotation, flat repairs, valve stem repair and nitrogen inflation.
The Costco Advantage: Member benefits include shipping and handling costs as part of the retail pricing and an installation package.
Tire search tool: Tires can be bought online or through the warehouse using the search tool based on vehicle, tire size or item number.
Costco - Tires Company Information
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