Costco - Tires
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Costco - Tires Reviews
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I bought 4 tires at Costco in Pompano Beach, Fl. I had 2 tires I had bought less than 6 months old. I asked that they put them in the trunk. Hours later after I got home they had them. I had to pick them up. An employee was trying to steal them.
Costco advertised 72 Hatch Chile Tamales for $89.00 (USD) delivered. They were however, Black Bean Tamales instead. A standard Tamale is 5 oz. Three of these TOTAL 4.5 oz. Therefore at $1.09 each, it takes six Tamales to comprise a standard serving of 2 REGULAR TAMALES. That is $6.54 for a breakfast serving. These Tamales are super thin and not very wide. Bad value. They were purchased online from Costco. I had asked for a 50% adjustment on the price. They rejected this, outright. You can learn from this as did I. I've never done this before, even as I observe that Costco is (opinion) starting to slip in the guarantee department.
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Paid $1200 set of tires. Arrived 9am. 3rd in line. Waiting 21/2 hours. Call the front desk. You’re looking at another 2 hours. What the H. Service get zero stars. Leaving a real bad taste of the service Costco tires gives me. Shame on the the person who is over the tire dept.
Bought Bridgestone tires from Costco 4.4 years ago. I went to Costco today for tire rotation. They refused because two tires were worn out unevenly. I asked about warranty and Chris said, "The tires had 60k warranty and you used up 60K. So replace the tires." I went home and checked my warranty. Costco person lied. The warranty was 75K miles and I drove only 46K miles!
I called them and explained it's only 46K miles driven. This time he said, "Warranty is invalid because you missed tire rotation." I talked to the manager, and no consideration for at least some concession. I never missed any rotations. Only one rotation, my Lexus car dealer did that. Rest of them I followed the sticker dates from Costco and did the rotations at Costco. I would not buy tires again from Costco. I thought the South Lake, Tx Costco tires is bad department but I see lots of such complaints on the web with same situation in other tire centers.
I have purchased 4 sets of tires over time through Costco. My issue is with their road hazard repair. The first time they said the screw was in the sidewall and refused to repair. Their idea of a sidewall is where it is in constant contact with the pavement (not making sense). For my second visit, I found the nail in the middle of the tire. I figured they couldn't opt out of this one. I get a call saying they found another leak - you guessed it.. in the LOL "sidewall" and the tire couldn't be repaired. I took the tire home and soaped it up myself.
This puncture was so incredibly minor that you would have to study the tire for hours just to find the microscopic bubbles. I think costco tire guys are incented revenues (new tires). You can draw your own conclusion on the source of the "sidewall" leak. On the positive side, for my most recent set of tires, I purchased elsewhere and I can plug my own tires now. I'm done with costco tires.
I bought 4 tires at Costco (address: 11800 4th St Rancho Cucamonga CA 91730) with 50,000 miles warranty, Tire model Bridgestone Potenza RE980AS+. When the tires ran about 27,300 miles, two of the 4 tires were badly worn out, the other two also can be replaced. Because of this, I had the auto dept. supervisor to check on the tires. Then the supervisor told me that because I missed 1 of the tire rotation, it caused the tires "worn irregularly" which is not covered by the warranty. This is ridiculous! It's just an excuse that the auto dept. didn't want to deal with the tire quality problem. This is very disappointing!
4 times I have taken my car in for winter tire change and was told tire would not be installed because tires had too much wear on them, went to Toyota dealership and installed with no problems. So if you buy tires from Costco first install is problem free but don't expect good service after. Will never purchase tires from Costco again (2 different store locations). Only problem I've ever had with Costco.
There was one real issue, I had a broken stud. Instead of saying, we'll not mount tires if the vehicle has a broken stud. The technician made up a bunch of nonsense to justify refusing service. The proper way to handle this is, 1) have a policy that states the company will not put wheels on hubs with a broken stud. This should be stated clearly when scheduling the appointment, not randomly by a technician. 2) Hand the owner the policy so they have it in writing. Instead the Technician fabricated issues to make it seem like he was justified in not performing the service. Also, he listed the device as AWD which it is not. Surely, if he had it on the lift, he could tell it was RWD only.
Is Costco Tire service reputation bad because Costco as a corporation doesn't know anything about Auto service or are the lawyers getting in the way of good, common sense service. The Costco technicians put the same wheels back on, put one wheel with a deflated tire on and didn't have the decency to inflate it to proper pressure. Secondly, I bought new tires because the old tires are OLD with little tread. Which is better, put new tires on or put the old tires on? They took the one or more of the wheels off, then put them back on while claiming they could not put new tires on the same wheels. So, despite the fact I've been a long time Costco customer, they treated me poorly. Just dishonest, bad, stupid, decision making and service. I can mount these tires myself in the garage, I just don't have a balancing machine. What happens next? If I take them in for balancing will they say they can't balance the wheels because they didn't put them on?
Beware: CostCo in Henrico Virginia installed tires on my vehicle that resulted in gouges and scratches on all my factory aluminum wheels. After reporting this to the service manager he declared that he knew what had caused it in their process and asked me to complete a claim for a remedy. Today the claims department has declared that nothing they do could create the damage in spite of the service manager admitting wronging when reported. I am left to repair the rims myself. I patiently waited over a month for the claim to be filed and processed for this shameful declaration by CostCo to a long time customer.
Hi just bought new tire a month ago and went to same Costco (Heartland Center. Mississauga) for flat tire repair. The tire dept person not cooperative both days during drop off and pick up they ask us come back again next day which is a heavy snow day to pick up tire, It doesn't look like they know how to even talk to customer. I regret even long time being Costco member I bought the tires from Costco, I don't recommend anyone to go to Costco at least at this location for tires.
Costco - Tires author review by Kathryn Parkman
Costco is a popular membership warehouse club offering a range of consumer products, including tires. The company started in 1976 in San Diego to serve small businesses but has grown into an international company.
Major brands: Costco offers competitive pricing on major brands such as Michelin, BFGoodrich and Bridgestone.
Warranty: Customers can purchase a warranty that includes rotation, flat repairs, valve stem repair and nitrogen inflation.
The Costco Advantage: Member benefits include shipping and handling costs as part of the retail pricing and an installation package.
Tire search tool: Tires can be bought online or through the warehouse using the search tool based on vehicle, tire size or item number.
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