Costco Tires Reviews

My tire had a nail in it but they refused to honor the warranty because I was overdue for rotation. The failure had nothing to do with getting the tires rotated but they found an excuse not to take care of me. They have lost a customer of over 20 years and multiple sets of tires for multiple vehicles over this. Buyer beware.

Good prices, great for tire punctures. Poor service. Men who think women are clueless, as with most male employees working at Costco. All the mechanics seem to be in training. As I drive 2 miles I have to turn around to get it rebalanced - three times one visit!

I just left the Costco tire Center in Brandon. I was expecting to pay $60.00 for a new tire pressure sensor to be installed. Jason checked all four tires with their special gauge and found that I did not need a new sensor; I had a nail in my right rear tire, and I had a slow leak. I was billed $11.60 for the tire repair; they filled all of my tires with nitrogen to the proper level.

Put vehicle in to have tires rotated, rebalanced, and to fix the flat when I got it back, they put the tire they fixed on backwards to where it was white letters facing outward, but all the rest are black letters facing outward, and never even noticed it had to come back the next day for them to fix that then they only put 28 pounds of pressure in the tire while the rest were at 33. Do they not check this stuff so two mistakes in two days?

I bought new tires and during installation a wheel cover was accidently broken. I didn't think it was a big deal at the moment. When it was time for a tire rotation I brought it in and waited twice as long as they told me. After driving home all my brake fluid leaked out causing my dashboard to light up. I took it to my trusted mechanic and he explained how someone damaged the brake hose. I had to pay to have it repaired, made a claim and was told it would be resolved in 5-7 days. No reply, so after a week I reached out again. They sent me an email with the wrong customer name and provided a phone number to call. After several attempts to talk to someone and only receiving a "voicemail box is full" recording, an angry person finally answered and yelled that I have the wrong number. When I looked up the claim adjuster and figured out the correct number to call, not the one they gave me, I called and learned that nearly two months later, they denied the claim.

I had an appointment for new tire install. It is now 1&1/2 hours passed and it's not even started. WTF! WHY EVEN BOTHER WITH APPOINTMENTS! Last tire purchase at Costco for me. There are no savings when valuable time is wasted due to incompetence.

They destroyed our rims, I mean multiple multiple chips per rim in places that I don’t even know why they would put a tool there. We made a claim and they denied it so now we have to get our rims repainted for over $500.

The Costco Tire Center at Tempe AZ site had a very, very bad service and attitude. I had a appointment to install 4 new tires at 1 PM. I was told that they will have the service done within 1-1.5 hours. However, my car is still sit at the parking lot without any work at 2:30 PM. When I complain to their staffs, he even ran away and said that they haven't started the service yet. It was such a bad experience to have their such response. Very unprofessional and irresponsible. I won't come back to Costco tire centers for new tires in the future. I suggest to go to the other vendors for better quality and service in my opinion, I spoke with Discount Tire that they can match the price of any competitors. Very disappointed for the Costco tire center's service even though I have been installed new tires for my current car for several years.

2.5 hours to rotate and balance tires. When I arrived home I checked the torque of lug nuts that are Toyota specified minimum 76 lb-ft up to 84 lb-ft maximum (+ 10%) the locking lugs met that tolerance. The rest were overtorqued > 90 lb-ft up to 145 lb-ft. (+90%) unacceptable. I used a calibrated torque wrench. You can damage the lugs and the nuts from over torque. Also some brake rotors will become warped from uneven or over torqued lugs. On the receipt I received lists the torque spec 76 lb -ft and the PSI 33. They over inflated all four tires to 37 psi. (Calibrated pressure gauge)

Bought 4 Michelin tires for my Lexus and had to return numerous times to have the wheels and tires balanced. Ccontinued to have a wobble at about 70 miles per hour. Finally took the car to my local tire shop and they stated the car was not balanced properly and they had to remove half the weights. Now the car drives great. Either Costco is doing a rush job or they are not trained properly. There is no reason someone should have to take the car back so many times to have tires balanced.

So, when deciding whether or not to go with Costco for tires I decided to do some online research. Unfortunately, I didn't check this website! You will read that the tires typically take about 45 minutes, so shop while you wait. Sounds OK, right? What they don't tell you is that the 45 minutes starts once they get to your car. Even though you have a 10:24 appointment, they don't begin to work on you car till 12:30. So scheduling is a joke.... unless you plan to shop for three hours.

I've been sitting here for 2 hours to have 4 tires put on. They still aren't on. I had a 10 am appointment. It's now 12:05. Terrible service. And, the department never answers their phone! I've called this shop multiple times and the phone rings and rings until the computer redirects the call to the main warehouse. The prices are good, very competitive, but the service really is terrible.

Purchased 4 new tires for Subaru outback. Despite appointment installation took over 3 hours. On way home TPMS light came on despite good pressures showing in all 4 tires. Went in for appointment today and was told I needed a replacement sensor which was purchased and installed (3 hours). On way home TPMS light comes back on but now none of the tire pressures are showing. Called and of course need to return (30 minute drive each way). Due to few available slots I will need to wait 6 days with only a 50% confidence of success. Probably won’t use Costco tires again.

Costco Tires recently replaced my tires and a service on my tire pressure management system. The day after I drove out of there and stopped working and they’re refusing to replace it and telling me it was just a coincidence. I’ll never go back to one of those again. Sorry Costco. I loved you, but I hate you now.

I gave my experience at Costco Tires a 5 only because the tires I purchased are great and the installation of them went smoothly. However, do not get your tires serviced at Costco in Greenville SC. That’s where they are an 1 at best. Even if you have an appointment, a tire rotation that they say takes 1 1/2 hours takes 2 1/2 hours. This happens routinely. From now on, I will be getting my tires rotated at the dealership when I get my oil changes done.

I had a very bad experience with Costco Tires in Sterling. We ordered tires online and scheduled a replacement appointment for two weeks later. However, Costco called us and asked us to cancel the appointment. Our order remains unupdated, and in the meantime, we have to inflate the tires every day just to commute to work. When I called for more information, they advised me to cancel the order. This is the first time I've encountered a situation where a company asks a customer to cancel their order. It has truly been a horrible experience with Costco in Sterling, VA.

I purchased four brand-new tires from Costco at Cherry Hill NJ, with balancing and installation included in the price. The old tires removed were the original ones that came with my car, so there was no possibility of prior damage from previous tire changes. Upon receiving my car, I immediately inspected the new tires before even getting my keys back. I found that three of the four wheels had large paint chips in the exact same location—along the rim’s edge—consistent with damage from a tire dismantling machine. Since I checked the wheels before driving, the damage could not have occurred after installation.

Dante W did a change and installed tires and did an amazing job with amazing pricing and was so helpful with explaining the process, he was very nice and worked very hard, he worked on my car until 9:04! He took his time and was very precise about his work! I recommend.

Costco.ca have removed the dedicated website to book service appointments. When trying to book appointment through their main website, and after entering the vehicle and client info, you get nowhere and does not load anything. Terrible service... Total rubbish!!

Had my tires rotated and balanced mid July of 2025, then rebalanced early August 2025. Was getting a vibration when braking also driving down smooth highways. Took my Rav4 to a repair shop. The tires lug nuts were all torqued to over 100 ft lbs per tire. Due to this all 4 rotors were warped. I had to have a complete brake job done including all new rotors (that were less than a year old). Total cost over $600.00.

I purchased tires from Costco expecting their warranty to provide real protection, but when I actually needed it, I was told the coverage didn’t apply to my situation. The warranty sounded great at the time of purchase, but the fine print left me with no help and extra costs. I feel misled and frustrated—Costco should be more transparent about what’s really covered before customers spend hundreds of dollars. This experience has made me think twice about buying tires from them again.

I bought 4 tires at the Costco store in Bradenton Fla and they told me it would be 2-3 business days for them to arrive. It is now almost 2 weeks and still not here. Each time I call they tell me they should arrive today but they do not. Unbelievably frustrating. I will never shop there again for tires.

I’ve had a very frustrating experience with Costco Tire Center across multiple visits, and I feel it’s important to share. I went to Costco three different times for the same issue: a tire replacement due to low tire pressure. Each time, I was given a different reason that delayed the service.

I had to wait for three hours in Woodbridge VA location to have the tires on my car rotated. After an hour and half, I checked with the front desk and they dismissively responded that typical wait time for tire rotation with appointment is more than two hours. What is the point of having an appointment if you have to wait more than two hours? After three hours, I had to contact the management of the store to intervene. With his intervention, I found out that the rotation was completed but I was not informed. I think this is how that store has been managed and the staff fear no accountability and responsibility even if a complaint was lodged.

I took in our Jeep Renegade to get new tires. We had been trying to sell this extra vehicle that had been sitting in our garage, but no one was buying with worn tires. We decided that maybe we dump some money and hang onto it for when our 14 year is ready to drive. I order Firehawk tires online. They ship quickly and I schedule an appointment online. I get a text saying they can likely get me in earlier and to call the store. They get me in 3:15 that day. Up to this point, I’m thrilled with the experience. I drop the vehicle off a little early, around 3:00. I meet the technician when walking back to my car. They are getting it early.

Very poor service, stock available but cannot actually find the tire in the store room. Poor sales service and providing wrong recommendations and advise, as if they do not want to serve you or not bordered to help you. Will never enquire again, as they were a waste of time.

I had my tires for 3.5 years…and did the required warranty rotation, balance and inspection every 7500 miles or less. They blamed my car (which is a newer Honda CRV and fine car) and said alignment was also required but it’s not written in warranty. My tires had half the warranty of 70,000 miles I should get out of it. Employee in Gypsum Tire Center was rude and short with me. Never buy from them! Membership means zero customer service!

I went to Costco Tires at West Ox Road in Fairfax as a walk-in just to get a tire pressure check. What should’ve taken 10 minutes turned into almost 6 hours of waiting with no communication or updates. Staff seemed overwhelmed and they were clearly short-staffed. People were waiting all day for basic services. The operation felt disorganized and poorly managed. I expected better from Costco, but this location seriously needs to improve customer service and staffing. Extremely frustrating and disappointing experience.

DO NOT RECOMMEND. I have been a Costco Customer for many years (Lost Count). Lately, it seems like higher ups have given the Tire Sales clear direction to sell everyone tires, no matter what. They promised 80,000 Warranty and my car had less than 30,000 miles on the 4 Bridgestone tires, now they are coming up with all the excuses in the world so you buy new ones and of course they will outsmart you when crediting you the old tires tread. RUN AWAY from Costco tires, it is a great store to shopping (PERIOD).

We purchased 4 new tires for my Mini Countryman 6 months ago. The 2 front tires were worn out seriously on the outer rim and triggered a steering alarm on panel. I sent my car to the manufacturer for checking. The report was saying that the tire alignment was not properly done after tire installation and caused such damage. I called Costco, but they rejected to cover this damage due to improper tire alignment. They said they just do installation but the tire alignment is not guaranteed. I would recommend to buy the tires from Costco (because of their low cost), but remember to spend couple hundred for tire alignment. This could help the new tires run longer.

I spend over $2000 at Costco on good tires on 2 cars, while slow (they were busy each time) they took good care of business. Then I had a flat and I barely made it to my Costco tire center where I was berated by a snotty supervisor bent on teaching me a lesson because I hadn't made an appointment. I explained I did not make an appointment, the same I did not have an appointment to get a flat either. It was 6:30 PM. He said that might take until closing time. There was a single car ahead of me and no one else. No other customer showed up in the rest of the day. Yet the supervisor took until 8:30 PM closing time, I assume to make his point, since he made sure he repeated his remonstrance until the last minute. So I still think Costco Tires is a good deal, but some employees should not be there. So I recommend Costco as long as you make an appointment BEFORE you get a flat. Invoice #**.

Manager called and offered better reimbursement.

A month ago I had new Michelin all season tires installed on my 2020 Lexus RX350. I asked prior to installation if they knew how to program the tire pressure sensors. Turns out they did not. So I had to go to a Lexus dealership and have them program the sensors at an additional charge. Not impressed!

I bought new battery for my car but the clerk seems he knows what he's doing, but no! He give me a wrong battery, I waited too long. When I returned another 45 minutes wait, they have 4 registered but only one guy is working, And another 30 minutes wait to turn in my old battery. What a waste of time.

One of the tires that I bought from Costco 2 years ago had a flat. I scheduled for an appointment for the flat fix. I was on time for the appointment but there was nobody behind the kiosk to help me. About 15 minutes later I got someone to check me in. He said it would take 1 hour to 1.5 hour to service the tire. An hour later they called to let me know that I need a new tire because the flat is not repairable, and also it will have to be ordered.

I have been going to Costco tires center, for a while. They always messed up my vehicle. They drained my transmission fluid instead of simple oil change. They left my wheel lock on my car tire, while driving. When I realized that it not in my cup holder bag. The Staff went outside and found it in the parking lot. 🤔I bought 2 sets of tires and it’s not been 2 summer yet. They want everyone to buy new tires. Costco is a grocery store and not a certified mechanic shop. They sell tires for commissions. I lost time off work, waiting for my car for more than 2 hours. Just to save $20 and this is a 30 minutes job for tires swap. Ridiculously, they want everyone to shop in Costco unnecessarily. Paying for membership and it’s not worth my time and money. I wish that they lost their jobs because they are unqualified Staff working in the tire shop. I thought that they would have qualified employee. Unfortunately not! 🤔🤔

Why have an appointment system if you’re not going to abide by it? Don’t create the expectation of timely service when there is little to no adherence to scheduled appointments. I’ve been sitting here for two hours!

New Berlin Wi tire center failed to tell me tires wearing unevenly. Blaming it on my car but they didn't inform me of problem. Now not willing to support warranty of 75,000 when there is less than 33,000 miles on tires. Do not recommend!

Costco Tire Center in Cumming Georgia is inefficient and rude to customers. I bought tires online and made an appointment. Five days before my appointment, the tire center called and asked if I could co me in early since my tires arrived. I was able to come in one day early. I arrived before the appointment time, the tech asked for my name. He then confirmed that I was there for a balance and rotation. I felt a gut punch because I had just spent almost $900 for tires two weeks prior which was a lot of money. I told the tech that I had bought tires online and asked if they had them. He was abrupt and rude and asked me to wait a moment, then he said yes they had my tires. A tech entered it wrong when they changed my appointment. Then he was even ruder when he asked for my car model and whether it was sport or limited. I asked shouldn't he know that since I entered it into the online website. He was again ruder.

Took car into Costco for simple tire replacement. I didn't even get out of the parking lot or sight of the Costco worker without knowing there was serious damage. Stopped the car and filed a complaint immediately. Two weeks later Matthew from Gallaher Basset, their liability company called and said they denied the claim and Costco did nothing wrong (total lie). Fortunately I took my car directly to a shop from Costco. They had damaged the bracket that holds my break line. It could of been deadly as it could of caused my breaks to fail. Just play it safe if you value your life or the lives of your family. For me it worked out, all was fixed by this other company (out of my own pocket). I hope others in the future will be so lucky. My advice play it safe. DON'T EVER GET TIRES FROM COSTCO. The risk is too high as they don't know what they are doing and it is resulting in life threatening mistakes.