Costco Tires Reviews

Now, I got educated on the warranty, so I was fine with it. But there is a problem with how Costco cheats you on calculating the prorated discount from the new tire price. I was told that the tire had only enough tread depth left that they calculated the prorated discount to be 38%. I knew that the tire had good tread depth left, and it should be more than what they calculated. I asked them if they measured the tread depth, and they told me that they did and it calculated to 38%. I did not argue with them.

They ordered the new tire as it is not in stock, put the tire in a bag, put it in the trunk and mounted the spare on the car. I drove my car to the Discount Tire and asked them to measure the tread depth. They measured at 3 different locations on all treads and told me that I have 6/32 tread left, which is about 60% tread depth. They told me that the new tires will have 10/32 tread depth, and my tire had 6/32. They also told me that their warranty covers to a tread depth of 2/32. I wanted to have another opinion, and there was a NTB store close by, and I took it there to verify again. Same result. It had 6/32 tread depth left. The difference between 38% and 60% on a $150 tire is $34 which is about 23% of tire cost. I felt that it was not right.

I love Costco, their warranties and their customer service. Now, I do not feel the same way about their tire warranty. I am not going to buy tires from Costco any more. I am going back to Discount Tire for my future tire purchases. There, the tire cost is comparable to Costco, but their warranty "Certificate" costs slightly higher. I feel that it is worth the extra cost for a warranty with full tire replacement than a disingenuous Costco's prorated replacement.

I went over to Les Schwab and paid $98 to have all four tires balanced using the "ROAD FORCE" method - the best method available. This method identified several missteps by the Costco installers AND identified the RF tire was way out of round (rated 33 when 20 is max. tolerance). Test drive and it was the smoothest ride so far. Back to Costco Customer Service Manager - he listened and went to the Warehouse Manage who approved reimbursing me the $98.00. The Tire Dept. Manager ordered a new replacement tire for the RF which I will pickup today and take to Schwab for mounting and balancing.

Also, Costco does not have the equipment to check for out of round tires or run out or to test the rim, etc. while Schwab - a REAL TIRE STORE does have the machine that tests it all - the "ROAD FORCE" factors. Schwab usually does not need to use that machine but for performance tires and tires with problems, they use it to diagnose the tire. I will NEVER buy another tire from Costco nor allow them to touch the car or tires again. If things do not work out today with the new tire, I will buy 4 new tires elsewhere and return all 4 Bridgestones to Costco.

BE SMART - BUY AT A WELL KNOWN TIRE SHOP - not a warehouse that only mounts and rotates tires. No alignment, no smart machine, no diagnostics, no one would even go for a drive with me to see for themselves. I wanted these tires and Costco had the best price - which now means nothing given the many trips, times spent waiting, aggravation and worry and money given to Schwab to do the right job. COSTCO does not check tires thoroughly for heavy spots, out of roundness, run out, - etc. think of them and mount and rotate only. Better yet, just avoid the Tire Dept. and get your goods in the warehouse which is their main draw anyway.

On a positive note - the tire dept. did replace the tires without a problem, Costco did reimburse me for the Road Force $98 charge with a real check! So far, I have made 9 trips to Costco, waited about 7-8 hours for work completion and spent two weeks now very frustrated and wondering if my car has other serious problems that I did not have when I went to Costco. I was annoyed they would not even try to diagnose the problem, just responded to my complaints with re-dos and ordering new tires. They would not take a drive with me to experience and try to figure out what was wrong. The tires seem like 'seconds' in hindsight with many problems - is better than many other brands in general. Bridgestone.

By the time I left to return home on highway 401, the car was driving very rough and making noises and the vibration got much worse so I made an exit off the highway as soon as it was safe to do so and pulled into a parking lot. At that time, I phoned my husband who said the car sounds very unsafe and I need to check the lug nuts because it sounds like the tires are loose. To my horror, I discovered 7 lug nuts were finger-loose. 3 on the driver's back side and 4 on the driver's front side where so extremely loose that upon checking, they easily came off. So I tightened all the lug nuts and finished my drive home.

I wrote Costco Kitchener a letter which resulted in a verbal response back stating that all the documents showed that all procedures were followed according to the Costco's policy and there is nothing they did wrong on their end. The Kitchener manager was not denying the outcome but felt justified that "all the documents indicated procedures were followed". The reality is I have witnesses that saw the horror as I turned the lug nuts with my hands and came to the realization that if I would have continued on the highway, we may have been killed!!!!!! Costco did not even honour my request for an apology to the parents of my young travelers who were very concerned to get the phone call explaining their children's late arrival due to our emergency stop off the highway due to the loose tires that were installed less than 24 hrs previously. :(

Original Review: May 31, 2014

Went to Costco Warehouse at Potomac Mills in Woodbridge, Virginia at 0950 in the morning on Saturday, 31 May, 2014 to order tires (Michelin Primacy 205/65R 16s) for my 2013 Sonata and after waiting for the young man at the sales counter attempting numerous times on the phone trying to order them, he hangs the phone up and says to me "We can't get your tires!!" I asked him, what exactly does that mean??? He again says in what I considered a rude tone, "We can't get or order your tires!" I asked how could that be, you can't order tires for a 2013 Hyundai Sonata??? He stated, "That's Right!"... I asked, can you order any other brand... He said, we have Bridgestone, but I'll have to order those... I said order me 4 please... He goes through the phone ordering routine as he did with the Michelin ordering and again, same thing... "We can't get you those either!" I left the store before I blew up!!

I find this absolutely impossible that a store like COSTCO cannot order a set of 4 tires for a very popular 2013 automobile in America. If this is true, they need to get their heads out of their butts and make corrections and changes quickly... I have always loved and bragged about COSTCO, but never again... They have tainted my opinion for life!!! I will let others know the same thing!!

I had 61k miles on a set of Michelin tires with a 65k treadlife warranty when I noticed some severe dry rot and tread separation on three, with the 4th dead from a rather large object that punctured it. CostCo gave us over half the value of the roadhazard tire to buy a new one but were very wishy-washy on what constituted an unsafe tire from a dry-rot perspective. The place we went to buy a new tire (we are no longer CostCo members simply because there isn't one convenient to us) told us that Michelin would definitely warranty the other tires. I called Michelin myself to see because of the two versions of information and was told that Michelin does NOT warranty CostCo sold tires and I would need to take it up with them. (They did say that a 2 year old tire, regardless of mileage shouldn't be showing dry rot.)

The next day, I take the car in question to CostCo and after much debate and a somewhat hostile manager, they offered me 15 dollars per tire. Tires that from a treadlife perspective had more than half their life left (because I rotated properly, kept them at proper inflation, and possibly due to CostCo's nitrogen inflation). Tires that the day before CostCo had given me a payout to buy a new tire of more than half the replacement cost. Michelin would have paid out pro-rated based solely on tread depth, with more than half the cost covered had there been a Michelin warranty.

Nowhere does it say that CostCo is not an authorized dealer for Michelin tires but that is what I was told and the reason why Michelin doesn't warranty them by CostCo. They use Michelin's logo, brag about their techs being Michelin trained, yet when it comes down to it, they buy their tires on the cheap and don't offer the same level of warranty that the same tire (at the same price, mind you) has from other places. I'm wondering if anyone else has dealt with this and I'm considering a small claims court lawsuit.

So I went on to complain to the membership manager at that time. His name is **. He continued to explain that Costco will not do anything. I got a little angry with him and told him that Costco used to do this in the past so not sure why they are not doing it. He (**) also got angry with me and started to shout at me in front of all the customers there. He got really upset with me and I never have experienced anyone like that in the past 10 years. He shouted extremely loud at me and threatened to call the police if I did not leave the store (I am sure all the customers around the membership area heard his load voice).

So basically he ashamed and humiliated me in front all the customers and shouted at me to leave the store. I am not sure what is Costco’s policy in regards to treating its customers with respect and dignity, but I am sure Mr. ** was out of line with any and all policies that might exist for any major store like (supposedly Costco), Sam’s Club, Macy, Walmart, Lowe’s, Home Depot etc. I think Costco gives too much of free hand to its employees and does not enforce its employees to treat Costco customers in a fair way.

I am surprised to see how a Costco’s store manager could behave. Does he behave the same way with other customers? Is Costco ok if he continues to behave in such a way? Please let me know what Costco is going to do to correct this situation. Will that manager (**) apologize for his actions? How will Costco monitor this situation? I will make sure to tell my friends and acquaintances to be watchful of Costco employees at this location. I think Costco should put in some rules/policies to have their employees in check.

Please call me and explain to me what the solution to this problem is? Should I cancel my membership now? I am very unhappy with Costco’s customer service and seriously thinking of going back to Sam’s Club. I have also a picture of ** so that everybody can see how he looks like. Be aware, don't deal with him. He is very, very rude.

The second time I finally got somebody looking at the tires. He mentioned there is effectively defect, they will change at least 2 of the front tires, but he cannot decide, to come back when a supervisor is here. 3rd time, I went back and finally one technician said he is the supervisor and rechecked again. He asked me for service papers. I did show what I had in the car and I said, "I can bring more." He argued with me for an hour and told me basically, "Either you buy another set with a discount/credit or we can ask lots of service papers, alignment, rotation, etc... then we will refuse the warranty." I told him I have been buying for thousands of dollar per year at Costco for years and I think I will stop my membership and never come back for any things... It did not help. Basically instead of replacement, I had to pay another $540 to get a new set of tire.

This is bad business and when I was waiting in line, the supervisor was telling another sales technician that he is not aggressive enough, so I guess this is new business model for selling tires with fake warranty. They also pretend giving you free rotation but it never happen because of wait time; who has half day to waste for that! I always pay to do it at a shop during oil changes. A very unsatisfied customer. I recommend to Buy your tires somewhere you pay $50 extra but you get good service and good warranty.

I then mentioned that I happen to work at an Audi Dealership and that EVERY Manager in Parts, Service & Pre-owned Sales mentioned that if you have two new tires, they MUST go in the front of the vehicle... (unless it's a BMW with only rear wheel drive). I asked him to show this "Policy" in writing and he did not reciprocate. I find this to be unacceptable. If I am paying for a service, I want the service done my way. Not the way of a Sales Associate trying to take me for a ride!!! Clearly, he wants me to put the new tires in the back, so the used tires that were originally in the back get used up much quicker, so I would need a set of tires much sooner than later. What are your thoughts on this? And please respond quickly before I write a scathing review on Google for this store.

These same intellectual giants that were interpreting law in order to get out of performing services I have already paid you for, were unable to properly replace the hubcap on the wheel they did the repair on. They obviously weren't intelligent enough to line up the tab on the hubcap with the notch in the wheel, so they just beat it into place with a hammer. Of the five plastic lug nut covers four of them made it from Costco to my home - the four that made it weren't even tight.

They need to have someone who can at least read review the law these morons are quoting and decide if I can have my four month old tires rotated to the back of my Buick. This is not the first time this has happened. The last time, the kid who refused to rotate my tires was there by himself and I was sure he just didn't grasp the concept that tires are rotated because the front tires wear faster than the rear tires. It is disturbing to find out that this is Costco Policy.

Apparently Costco can't fix the alignment (because they don't have the equipment to do so), so they just don't mention it and then say your warranty is invalid because the alignment was off. Go to Les Schwab - they can do ALL of the maintenance needed to keep your tires in good shape and will honor your warranty. It was a $1,200 lesson for me to learn.

I also suspect that it will not be as successful every time and resent the fact that I'll be made to make this argument. So, I've saved $200 only to spend $80 a year. I saved nothing! For that I guess I'll be changing my own tires. Costco should have a price board over the register for cost of service. I relied on some guy's word over the phone without question and now I feel like a ** for having purchased the tires there. PISSED!

They did not mention anything in the beginning when they checked her order which makes no sense because they should keep track of where the tires are, and if they were shipped. My wife being frustrated, asked them why couldn't they have mentioned this earlier to her, and starts stating her concerns about the tires locations. In an absurd response, the clerk started questioning her liability in regards to ordering the tires too late, when really two weeks prior to the 10th is when we ordered them. Mind the fact that what he was stating was completely irrelevant, he really showed poor customer service and stated that we could get our money back. Why would we want our money back, if all we wanted is winter tires? It turns out our tires were around Edmonton, Ontario which meant that now, it would take even longer to receive them. This was unfortunate and disappointing because we paid weeks in advance, and the weather was becoming way worse day by day.

So I had called the manager of Costco and explained him the situation. He was astonished at the poor customer service that we had gotten and stated that we would receive our tires by the 16th of December, no later. Hoping that that would happen, it didn't. So it turns out that we weren't actually going to receive our tires. I had called the manager yet again and asked him about my situation. He started stating that it was Michelin's fault, and that Costco has nothing to do with it. So now, each time I call, it almost seems as if there is a different story that is being told here. The next couple times I called, the manager stated that we should most likely receive the tires this week (Dec 16-20). It's been almost twenty days since I have not received my order of my winter tires.

We went in and were told by the none too friendly "**" that it would be at least 3 hours until he could get us in and then it would take 45 minutes to an hour to do the rotation. He didn't say sorry or act like he gave a rat’s behind. It felt like he actually wanted us to say, “Sorry, can't stay.” We had medical appointments scheduled for 3 hours out so we couldn't stay and wait. This was our third try at getting rotation at Costco Tire Center with the same result. Our Costco is situated where there is really nowhere else to go while one waits for 3 or 4 hours. We can kill an hour or so shopping while we get service but 3 or 4 hours is out of the question.

So bottom line for us is that is that this is the last set of tires we buy at Costco. We have a Les Schwab two miles from home that is happy to service us. Before I married my husband I used nothing but LS tires and they were always very convenient. They even came way out of town one time when I had a flat on the highway, to come and change my tire for me. And Les Schwab can be found in tiny towns all over the place. Not just in the bigger places like Costco. Much more convenient if you don't live near a Costco.

I am no expert but what physics I know, I believe once the tire went flat and was all over the highway and emergency lane, it could have picked up anything inside it .The inertia from side to side until it came to rest could have picked a soda can. I had to wait 2 weeks to get the 4 tires in .Now I was told my tire would be in in 3 days, Costco would rush it. 2 weeks later, I am still riding on my spare "which I trust more than the other 3". Jonathan at Costco said I got the last tire out of Chicago, because of the tsunami overseas, the Bridgestone plant had to close. Wasn't that 3 years ago? Long story, I know but I would not want anyone to go through this. It's a good place for food and electronics and that's it. I asked the manager, Terri, "Are these second run tires," and she said absolutely not. I will go to my neighborhood tire store from now on and get my tires the same day.

Shame on Costco that though I raised the flag, they never took my issue seriously and acted like no one hurt, so no issues. However a painful 20 days of process, Costco agreed to pay the repair cost. I am not interested in aftermath how you reacted to fix it. We go to Costco with lots of trust and faith. It was only $300 cheap compared to my dealer but 30 days of noisy life followed by accident and 20 days of aftermath and wife and kids still scared to get on to the same vehicle. My vehicle has been dropped the price by ** grand though it's repaired and the sleepless nights to get out from that accident. If my review helps one family to make their decision, I will be extremely happy.

"I purchased a set of Michelin tires to replace the factory set of the same type of Michelins that was on my 2008 Toyota 4Runner which had over 70,000 miles on the original tires. Which the tires with over 70,000 miles were smoother than the new tires that I had just purchased at Costco. The new tires have a vibration so I have taken them back several times to have them checked and the same thing at 65 MPH, a bad vibration. After several attempts, Costco couldn't seem to fix this problem.

While I was handwashing the vehicle this weekend, I have realized that they have scratched my wheels with a tire changer. Which no one else had touched the wheels on my 4Runner since I bought it new, but Costco. And doing some reviews on the WEB, other people have had the same problem with Costco Tire Centers. Very unhappy customer. Would you Please advise me. 08/28/2013"

And then I went to Goodyear on 9/3/13. Had them to balance the tires. The manager said it had the wrong wheel weights on the wheels. It should be Metric weight. And after Goodyear balanced the wheels. The first time they got it right! At the Goodyear on Highway 58 Chattanooga, TN. Then I went to Costco, talked to one of the managers and the first thing he did is to offer to pay the bill from Goodyear after they couldn't get it right after several attempts. Then he wanted to take pictures of the damaged wheels. He wanted to bring the tire guy with him. The tire guy was ** that I've talked to several times about the vibration. ** started talking about wishing he had his tool to remove the weight that Goodyear just put on. I told him I didn't want him to touch the vehicle.

Then I went inside to do the claim report on the damaged wheels. ** then walked back out to the vehicle. The wife said not certain what he was doing. But after being told that I didn't want him to touch the vehicle! Had no business to go back out to my vehicle. Who knows what he did? Glad that I told my wife to stay with the vehicle not knowing what he might try. 9/4/13, I called Capital Toyota where the vehicle was purchased new. Wheels are $478.00 each. Times three damaged wheels equals $1434.00. Plus tax and mounting and balance is looking at $1650.00 total. For the damage that was done from Costco!

At Costco, we got there at 10 AM and they said it would be an hour. We went in and did our shopping at Costco. After a while they called us and said they could not get the wheels off of the truck, except the right front, which had just been off the truck because of a wheel bearing being replaced by our mechanic. We went over and they basically gave up on it and said we could pick it up, which we did. We went to our regular mechanic ASE certified, worked at a Chrysler dealership for 20+ years, and after some work he managed to get the tires off of the truck. When he got them off, he said we needed to put anti seize on the cap of the hub so that this did not happen again. He put it on and then put the wheels back on and sent us on our way.

Here is where it gets bizarre.

When we got back to the Costco, they did not want to take us out of sequence, but we managed to get them to. They got the tires changed and I was walking over and checking on them every once in a while. One time when I walked over, I noticed that they had cleaned off the anti-seize compound from the hubs and had wire brushed it down to bare metal, as well as the tire that matted against that surface. At this point, it all became very clear to me as to why my Charger, and now my truck, had this problem. They were basically polishing the two steel parts down to nearly shiny metal and then bolting them together and then salt or road grim would get on them and they would basically rust together.

I informed them that they are creating the problem of not being able to get the wheels off of the car, and they said that it was their policy to ensure that there was no lubricating substance on the hub so that when the wheel was placed on the hub, it would not come off. I informed that it would not come off as long as you did not lubricate the threads of the bolts, but the anti-seize needs to be on there to prevent the wheel from rusting to the hub. They would not put anything back on and told me they had to clean everything off. I now have to remove all of the wheels and put anti-seize or something behind them on the hub so that I can change a tire if one ever goes flat. I also have to do it on my wife's car and my Charger. They also told me that my mechanic was an idiot and that he must not know what he is doing.

I will never go back to COSTCO for tire nor maintenance of my tire. They are creating situations where people will not be able to change their tire if it goes flat.

He offered to give me a 4PM appointment. I was there sharp 4PM. I was told it would take max of an hour. I receive a phone call saying it will take up to 5:30PM or even beyond. At 5:50PM the car was done. The keys were hanging but nobody bothered to inform me as I sat there with my daughter until 6PM and I had to approach them and say I believe my car is done and I see the keys hanging. No apology. I was quite disgusted at how unorganized and the lack of any service period. I have always held Costco to a higher regard for the customer service. The whole experience was horrible to say the least. I will never use Costco tire service even if I have to pay more for tires outside as long as they provide at least some shred of service.

As I was driving the car with 4 new tires, the car was bouncing like a basketball. I took it back to Costco the next day, and the same guy was very arrogant and did not completely fix the issue. I am scared to drive my vehicle on the road now. I paid a huge amount of money to get 4 tires from Costco and I received a VERY bad service. Now I have to spend lot more money to figure out what went wrong with it. If you are considering buying tires from them, just double think. This is the LAST time I am buying from them.

Costco is not legally allowed to fit underrated tyres. If they do, and you crash, you can sue them for it. Your insurance company will wipe you, and then sue Costco, and you will probably die. The fact you choose to drive an old, and very heavy car obviously limits what is available to you. Besides, wouldn't a 1896 Mercedes have wooden wheels anyway????

I returned to Costco immediately that same day (08/03/13) after leaving the dealership noticing that although there was still some vibrations it wasn't as bad as it had been, but the issue hadn't been fixed. When my father & I meet with the customer service rep at Costco he immediately started to become irritated stating that we didn't have our tires balanced if we had an alignment done. When in fact we had just had both done. Long story short Costco claimed to have balanced my tires and didn't see anything wrong with them. We spoke to a Manager who didn't mention about anything about replacing and told us that we were at a standstill. We told him that we will be back if there are any more issues.

As we were on the Interstate the vibrations were back to where they were before I took my car into the dealership, needless to say Costco took my car back to where it had been before and I have basically wasted $159 getting my tires professional balanced at a dealership. Not saying the dealership had fixed the issue since there will still vibrations felt while driving down to Costco. The fact of the matter is that my tires aren't working properly and Costco is failing to realize this and is making this process difficult, especially since I getting ready to move cross country and do not want to be making that trip on faulty tires.

Costco needs to adjust the information they provide to members to make sure people understand the hassle that will be involved, and also the low level of competence that the service garage provides (inspect your car for body damage like scratches and ensure the lug nuts are tightened appropriately).

This is like they're selling tires without any warranty at all unless you have to spend two hours at least outside in the cold at the tire center to have to tire warranty coverage? I never have this terrible service from any big corporate before. This is not only me suffering but see that from other customers who bought the tires from Costco, came back for the service and got the same treatment too. I will never buy tires from Costco again. I can get their price and ask others to match it. By the way, people buy tires from Costco not because of better price, but it is for the service they expect. But if they provide no service after sale, why buy their tires?

Original Review: April 11, 2013

I thought I would let you know I recently had a bad experience at Costco Tire in Colchester, VT. I don't usually complain in a public venue, however, just call this a cautionary tale. I purchased 4 Bridgestone Ecopia tire for my medium weight SUV Crossover. They did their thing, filled them with Nitrogen and off I went. One of the tire pressure regulators said I had low pressure so I went to Costco and they looked at it. They checked the seal on one of the tires and off I went. I had them rotated whenever I got the oil changed at 5,000 miles (full syn) and after about two cycles, I noticed they were down to 6/32nd. Off I go and I think one more trip to Costco for the tire pressure thing (they said false alarm because the pressure was OK. They didn't check the spare that time) and off I went.

The last time I went in, I was told by another garage that they were under 3/32nd on the outside edges. This was at 22,000 miles on a 60,000 mile guaranteed tire. I brought them to Costco and the guy said, "Yeah, they're pretty bad. Won't pass another inspection." I said, "Well at 22,000 mile, I would like to turn them in for the warranty prorated for the mileage driven." He said, "Can't do that because it looks like an inflation problem." I reminded him that I was in there three times for inflation problems and they sent me away. I had been checking them myself and making sure they were up to pressure. They held air fine. So because he did not like the way they prematurely worn out, he sent me away. I said, "So you will not help me and you are sending me away with these tires?" He said that's right!

Two things I caution you fellow consumers about: (1) Do not expect Costco Tire to stand behind their tire warranty; and (2) The Bridgestone Ecopia tires wear very rapidly (3x normal) even when driven easy.

Original Review: March 16, 2013

I took my 2011 Jetta into the Costco located in Altamonte Springs, Florida to have new tires installed. They recommended that I have my TPMS sensor replaced - I agreed. When I returned to get the car, they informed me that they were not going to charge me for the TPMS since my car did not have them on it. I knew they were lying because I had reset it in the past; I even showed him the reset button. Well, he just stormed off. I went home and looked up the part at Rock Auto and it was available for $52.00 per tire. Costco removed $200.00 worth of parts from my car and said it did not come equipped with them. Don't ever buy anything from their tire department. They're a bunch of crooks.

I was trying to order a set of tires because of the $70 off promotion. (By the way, it is just another hype; the tire manufacturer always has this offer for those buying a set of 4 tires between October and November every year.) The sales associate told me that they got none left in stock and the tires should be ready for the next 2 days. Before that, I called and checked with them 2 days before. Anyways, 2 days later, I lined up and waited at the store for a number before 6am and returned there before 8am (This is another stupidity for Costco Tire Centre NW at Calgary, Alberta - to make things more complicated.). When my turn came, the sales associate said, "There's no more now, but you can go to another Costco to get them; then, we can install them for you."

Well, of course, we can all get things from other places; but that's your company's matter but not ours. If the tire centre doesn't have the tires in stock, just admit the fault and apologize to the customer. It's true. They are unapologetic and like being impudent. They do things in a way as if the Communist Party in China never admits their faults, never listens to the complaints, never corrects mistakes, and never apologizes to others. If you shop at Costco next time, think about it again. They seem to have a better deal, but what they do is to have the things slightly bigger in size and to charge extra invisibly. Most go-with-the-flow customers wouldn't realize that. So if you have other choices, why shop at a dictatorial company.

I was trying to order a set of tires because of the $70 off promotion (Btw, it is just another hype; the tire manufacturer always has this offer for those buying a set of 4 tires between October and November every year). The sale associate told me that they got none left in stock and the tires should be ready for the next 2 days. Before that, I called and checked with them 2 days before. Anyways, 2 days later, I lined up and waited at the store for a number before 6 am and returned there before 8 am (this is another stupidity for Costco Tire Center - to make things more complicated). When my turn came, the sales associate said, "There are no more now but you can go to another Costco to get them. Then, we can install them for you."

Well, of course, we can all get things from other places, but that's your company's matter but not ours. If the Tire Center doesn't have the tires in stock, just admit the fault and apologize to the customer. It's true, they are unapologetic and like being impudent. They do things in a way as if the Communist Party in China never admit their faults, never listen to the complaints, never correct mistakes, and never apologize to others. If you shop at Costco next time, think about it again; they seem to have a better deal but what they do is to have the things slightly bigger in size and to charge extra invisibly. Most go-with-the-flow customers wouldn't realize that. So if you have other choices, why shop at a dictatorial company?

On Tuesday, October 9, I received a phone message letting me know that my tires were in. The message indicated that I should call the tire center. I called every break I had on Tuesday to Friday. Each time I would get their automated message. And each time I had no opportunity to leave a message of my own. Finally, on Friday, I dropped into the tire center to book my appointment. When I walked up to the desk, the same crank sales associate laughed at me. She said that there were no appointments and that as of October 9th they had changed their hours and process. She explained that the only way to get my tires on would be to line up at 6:00 am (the tire center opens at 8:00 am). I asked if I could simply get a refund on the install and take my tires. She said no and that this was a part of the promotion. I asked if I could just take my tires and forfeit the install. She brushed me off for the phone.

I explained that I had purchased the tires with the basis that I would be able to get them on. She said that this wasn't her problem. I also asked why, if they weren't accepting appointments, I had been told in my initial message to call the tire center to make an appointment. She couldn't answer me. I also asked why they hadn't answered their phone ever during my many attempts. She shared that they were too busy for phones. (See above where she stalled our conversation so that she could answer the phone - I thought they were too busy for phones?) Concerned about driving on very bald tires, I asked if it would be possible to leave my car in the lot. Again, she indicated that this was not her problem and that if I left my car it would be towed. I left on Friday very upset.

On Saturday morning, I lined up at 6:15 am. After approximately 30 minutes, a security guard came and told me and others in line that they had already given out their numbers for the day and that we should all go home. Many of us thought he was joking. He wasn't. On Sunday morning (today), I lined up at 4:15 am. I waited 1 hour and 45 minutes in the cold. Waiting in cars wasn't an option as there were more cars than spots (even at 4:00am?!). Approximately 30 of us huddled in the Costco entrance waiting for them to give out numbers. Interestingly, it was in this line up that a man shared that his wife had been able to make an appointment earlier that week. Isn't it the lack of appointments that brought us all here in the first place?

At 6:00 am, they gave numbers to those that they could. Not everyone received a number. Again at this point, I asked if I could leave a key so that I wouldn't have to come back in 2 hours. The sales associate (not a tire expert and probably just a warehouse stocker) said that they couldn't do that. All she was doing was making a list and that if I didn't come back by 8:00, I would forfeit my spot.

I think that this kind of treatment of customers is absolutely ridiculous. First, if this had been the process when I purchased the tires, I wouldn't have purchased the tires! Making people line up at below freezing temperatures for 2 hours before they even give out numbers (4 hours before the store even opens) is absolutely intolerable. If it's that impossible to get appointments in place, the least they could do is make the process more customer friendly. In my case, I took a trip to the store Friday (the attempt to book the appointment), one on Saturday (first attempt to get the tires installed), and 4 unnecessary trips on Sunday (one to wait at 4:00 am, one to bring the car back at 8:00, and then a cab to bring me someplace warm while they did the work, and another cab to get back for the tires after completion). There are so many ways that that situation could have been improved! We're grateful for a good deal. But I don't think that saving $50 is worth the headache that this has caused. In the future, we will not be using Costco for our tires. I'd rather pay dealership prices than go through this again.

The speed rating in the owner's manual has a V in the sample. Where it is a sample, it is not the mandatory standard for the car. This double talk and drive to sell 4 new tires instead of servicing what I paid for is wrong. It is also by appearance a Costco policy and encouraged to ridicule customers. I witnessed the same type of treatment by the supervisor of the tire shop with another customer, who they refused to put two tires of the same size on the back while putting two newer tires on the front. This department does not fill the nitrogen in tires, but makes customers line up and fill the nitrogen in tires themselves.

The staff in the tire department in this store is ignorant and their attitude is not professional. I am not only dissatisfied, I am angry that as a long standing customer shopping in 5 different provinces, I was treated so rudely.

On September 23rd, I returned to Costco and showed the attendant the hub cap with the missing retention wire, and asked if they had the part. He looked, returned and said no. I explained about the light on the dashboard to check the tire pressure system. I left the car with him and he added more air to the 35psi already in the tires. When I returned, he said he added more air and took it for a test drive, and the check tire pressure system light was not illuminated. I reiterated that the light was on at 35psi in each tire, so he shrugged and said that "He never saw the light."

The staff he alerted was very professional and moved quickly to assist me. However, the individual by the name of ** then walked up closer to the service desk in a confrontational manner and rudely interrupted the conversation to warn me that it would be in my best interest to act better if I expect to receive good service whenever I return to the tire service center. I asked him jokingly if he was serious or was just kidding around since I was very patient and was very sure that I wasn't rude or offensive to anyone in any manner. However, he then went on to find it in his best interest to try and scold me about my actions, which now seems ridiculous since he was a uniformed employee standing in plain sight of a customer and never acknowledged that customer (me) at all.

I then became defensive and informed him to excuse himself since I was being helped by a valid employee, who had way more manners than he did. He stood around unpleasantly before warning me under his breath about the fact that my vehicle does come into that center to be serviced, which I took as a threat. This remark prompted me to make a complaint to the manager on duty by the name of ** and also to file this complaint.

Of all my years of being on my parent Costco membership during college, until I entered the working world and now have my own membership, I have never encountered such rudeness and unprofessional behavior from anyone in your organization, especially a person who will have the opportunity to touch the vehicle I use to drive my family around. I presently feel uncomfortable with his warning and will consider having my vehicle service elsewhere despite having a service contract with Costco.

Good grief! After all the poor service and lack of any concern on their part, not to mention all the bad reviews about Costco refusing to rotate tires or fix any issues under warranty, I have decided to give my money to Discount Tires. I have had great service with them and they always honor any warranty with a smile. In conclusion, the tires at Costco were attractive because they were so much less than other places I checked. But after the inconvenience of having to order, the wait with no response from the employees for 2 weeks, and the general “whatever” attitude, paying a little more for better service is worth it to me.

Yes, certain tires do last longer than others, but a tire (regardless if it has no mileage warranty or 100K mile warranty) will last based on how you maintain them. It's your responsibility to do so. I've been buying tires from Costco for as long as I can remember. I am an extremely satisfied member and appreciate the fact that Costco requires their members to purchase the correct tire for their cars. After all, the only thing between your car and the asphalt is your tires. So tires are pretty important, don't you think? Thank you Costco. If only all tire centers could do what you do.

I believe the warranty is 50 thousand miles, and I'm under the miles. The tire wear occurred at about 8 thousand miles in the middle. The tires were no good after 8 thousand miles. In the past, I tried to get Costco to honor the warranty, but it always seemed that I have done something wrong. if I wanted to have my tires rotated, I was discouraged for various reasons. So I rotated myself.

I do not know what's happening to Coscto these days, but they do not seem to take their customer service as seriously as they once did, at least not when it comes to their tire dept. I think they have gotten too big and too profitable, and do not see a need to focus on such matters. As a result of their recent poor customer service and rude tire dept. managers, I will no longer be doing anymore business with Costco. The few dollars I might save is not worth the hassle of putting up with their rude employees.

Costco refused to rotate the tires so they would wear more evenly because their policy wouldn't allow it. I guess if one pair of tires is worn a certain amount more than the other pair, they will put the better pair on the rear. They claim that is what the tire manufacturers recommend and showed me a pamphlet from Michelin.

I asked Toyota about it and they claim it's wrong. I asked several mechanics that I trust and they say they've never heard of it. I had Toyota rotate the tires so I could get more life out of them, but when I went back to Costco to get some air, they rotated the tires (despite me specifically telling them not to!), putting the more worn tires back on the front, thus guaranteeing that they will wear out much faster than the rears.

I finally had enough and decided to purchase four new Cooper CS4 tires from Alan's Automotive & Diesel in Colorado Springs (at a much better price than I could get at Costco or Discount Tire). The CS4 had good reviews from buyers and I'm hoping they will last much longer than the BF Goodrich's. My original Firestone Affinity tires lasted nine years and over 45 thousand miles. I barely got four years and 28 thousand miles out of the BF Goodrich tires purchased from Costco. I found the Costco tire guys in Colorado Springs to be rude & condescending. I'm happy that my Costco tire nightmare is finally over!

Last week, I purchased four tires again from Costco to only have the mechanics not properly mount and balance my tires. I found this out from another car auto shop, which was doing a four-wheel alignment for me which is something Costco does not provide in Massachusetts. My belief shared with the store manager is that I don't believe the Costco mechanics are being held responsible for their actions and corporate has not done anything to remedy the lack of their attention to detail or workmanship amongst their mechanics. By the way, the car auto shop manager asked, “Why would go back there again?” I agreed with him that it wasn't wise on my part. I proceeded to justify my actions by saying that I renewed my membership about two months ago because I preferred their everyday consumables better than BJ’s Wholesale. File this under I should have known better!

Do some research on this instead of blaming Costco for your lack of maintenance. It is always someone else's fault, stand up and take responsibility for your own actions once. And Costco does not use anti-seize on anything no matter what you saw and most of the time when you come in with your fancy rims and then try and blame Costco for scratching them, you are only trying to scam a new set of rims from them. If you paid 400 bucks to have one stud replaced, then you were assuredly overcharged and then it was not a reputable shop as you say, they were a ripoff place at least. Your mechanic might have been a mechanic for 30 years but that does not mean he knows squat about tires. Kinda like saying your general MD is qualified to be a brain surgeon. Tires are a very specialized field at Costco and the techs go through more training than any other tire shop or dealer out there. So at least before you go crying on a forum, do some research on the subject. Rant over, now back to your normally scheduled whining.

Every other website including Tire Rack and Sears calls for as low as T-rated tires which are good to 118 mph, which is less than the tires I ordered from Costco. Now I have to go down and pick the tires up and get a refund on my credit card.

I took it to a reputable repair shop and the bill came to $438. When I took this bill to Costco for reimbursement, they told me that it should have only been $40! They referred me to their claim center and I have gotten the runaround. I finally heard from their claims department and was offered only 50% reimbursement! They are not taking full responsibility for their actions and the damage to my vehicle.

One and a half hours later, to my surprise, my car was bypassed by car #35. I went to the counter to verify with Daniel ** why my car was not being serviced when I was supposed to be next on the waiting line. He was rude and told me he does not know. I talked to a white guy who said they don't have my car key. I told him that I gave my car key to Daniel ** an hour and a half ago. Finally, Daniel took my car in to replace the tire and it was done in 30 minutes.

Apparently, my car was left purposely hanging on the rack. Daniel took two cars in—#36 and #37—and started working on these two cars pretending that my car never exist. He made sure I am bullied and delayed to wait 40 minutes more to get my car. I did not beg them to get my car. I waited even though I am already late to pick-up my kid.

This is the horrible treatment I got for asking why my car was not being serviced when my number is next on the line. The Costco Tire technicians are bullies and hoodlums. We will never go back to Costco anymore. I am cancelling our membership.

Ultimately, Costco refused to rotate my tires. Nowhere do they state in the agreement that if you don't rotate at 7500 miles, they won't do it. Instead, they referred me to some obscure fine print about this 2/32" rule. They claim they follow tire industry guidelines, but it's hogwash. I'll surmise they figure if they refuse to rotate your tires, you'll need new ones faster - and maybe they have more grounds to weasel out of tire warranty claims (which generally aren't worth the paper they're printed on, anyway). Immediately, I called my mechanic who had seen the car the very same day for another routine maintenance item, and he called their refusal ridiculous. He's an outstanding, very busy mechanic with years of technical training under his belt. He works on complex problems every day, and knows way more about auto technology than the Costco tire guys. In fact, 3000 miles ago, I asked him about rotating, and he told me it was okay to wait til now. Also note, some time ago when I asked Costco to rotate my tires with less than 7500 miles between rotations, they refused me service at that time as well. In the past I've had tires rotated after 25,000 miles and not had any issues.

We have bought tires for several vehicles through Costco tires and, while the initial purchase price has usually been reasonable, the follow-up care is terrible. Every time we've returned for a rotation, they've told us they're marking down on the history uneven wear due to bad alignment or suspension or some other problem. I've taken my car for inspection after their "warnings", only to find out there was no problem at all. In my opinion, they invent problems so that they can opt later to deny tire warranty coverage. The Costco manager also warned me that the tires showed wear from over-inflation, which I told him was funny since they were filled with nitrogen and only his Costco had ever filled my tires. His response basically was, "well, if you can prove that..." Of course, there was no way to prove that at all. From here on in, I will never return to the Costco tire center for any work. I will pay our good mechanic to rotate our tires. And we'll buy our tires from a reputable tire shop.

At the end of my ordeal, after my wife was upset and we suffered through an embarrassing conflict in front of other customers, Jay tried to make amends by saying how sorry he was that I was frustrated by the experience, that he didn't want me to go away upset. I told him the damage was done, and that I would never return to the tire center. He went on, trying to explain their consumer-unfriendly policy with more tire jargon and finger-pointing. He gave me a gift card for my troubles, but it was too little, too late. I advise anyone out there to do your homework; do not buy tires from Costco as you too will be disappointed and frustrated in the long run.

Upon my arrival, I took a closer look at the receipt and discovered that only the right front and rear tires had been rotated and that Costco (at least Costco in S.E. Memphis) considered rotating only 2 of the 4 tires to be 1 rotation. I have never heard of such a thing. I have yet to figure out the vibration problem. I suspect some damage was done during the tire rotation that was performed and that the technician did not disclose what actually happened. I am not sure if it is safe to drive at this point. Fortunately I have 2 hours to waste tomorrow morning so I will be at Costco as they open the doors to attempt to find out what they did.

Curiously, the 101 that Costco's third party software says, is the exact N.M (metric) setting that Toyota specs but Costco has SAE (American-English) torque wrenches set in Ft.Lbs. After screaming from the rooftops for all the years that Costco has been selling tires that "we follow manufacturer recommendations on tire size, tire rating, and torque specs, Costco now blindly follows what their third party software company says and completely ignores what the manufacturer says.

Check the torque specs for my Subaru and Costco is exceeding the Subaru specs on that car also but not by as much. Considering that this is only one model of Toyota and one model of Subaru, I wonder how many of the torque specs that Costco's third party software vendor is wrong on for other models and other brands of vehicle and how many lug nuts have been over torqued by 30% or more by Costco and, how many stripped lug nuts Costco's customers have been paying to repair or replace?

The moral of the story is that, Costco knows how to be a warehouse and does that really well but there is more to being a Tire Store than buying machinery and sending your tire jockeys to Michelin School. I call them tire jockeys because the Costco tire people don't rise to the level of mechanic or technician because they never questioned so dramatic a rise in torque spec for so common a vehicle as a Toyota pickup. Costco is not a Tire Store it is a tire warehouse and you let them touch your car at your own risk.

The rear tire has some of the lettering scuffed and a couple of white spots, while the front tire has most of the raised white lettering rubbed off with much of the whitewall portion of the tire exposed. The tread area of the tire has a significant amount of tread and the sidewall wear is limited to the raised lettering area. Does that limited wear render the tires unserviceable? If so, why does Michelin not warn purchases of that potential problem? I have pictures that clearly show the wear but was unable to attach them to this email format. Please let me know if you would like the pictures.

Costco offers free flats and rotations to maintain your tire's life. They sell you tires, and a free service to maintain them and you forget to rotate them 40k miles later? Wow! Tires should be rotated every 8k, and that's Costco's fault? Get real, people. Start growing up and take the blame for your poor tire maintainability. I maintained my tires at Costco when they are supposed to and went past my 60k miles they were granted. If you want long tire life like mine, then use the free service they offer.

I've gone to two different places to get tire alignments done and they both say that my alignment is fine and the slight uneven wear on the tires is simply normal variation. I am one of those weird people who actually pay to have my car aligned every 7500 miles, and rotate/balance them every 5,000. I do this so that my tire warranty will apply. When I've done everything totally by the books and have receipts, it's not fair for Costco to weasel out of their part saying that my uneven wear disqualifies me.

In fact, Costco's Road Hazard warranty says that alignment issues only invalidate it if the damage was caused by the alignment, which was clearly not my case. I understand that most tire shops play these games but Costco holds themselves to a higher standard of integrity and these games are not acceptable for a business that claims to care about customer satisfaction. This brings down the reputation that Costco pays so dearly to maintain with their return policy.

If you do not do your research, or ask questions, I'm sorry you deserve to be called an idiot. All of their tire center employees take tests, and attend classes, and yes they know more about tires than we do. This goes out to all these people who blame Costco for their tire "failing", because that curb jumped out at you, or maybe Costco put magnets in your tires to attract all of those mean nails, or maybe you were too cheap to pay $80 for an alignment, after buying new tires.

If you are not aware, there is this thing in the front of your car called an engine. It's heavy, in case you didn't know. Rotating your tires is for even weight distribution, and even wear. When you don't rotate them, guess what, your 65,000 mile tires won't last 65,000 on the front. People are too quick to blame other people for their stupidity. Because you didn't need to read the warranty information, it means nothing exists?

People who complain about these issues deserve to be called an idiot to their faces, because they are too self-centered to take blame for anything. Read things, maybe you will learn something like, how their warranty is pro-rated! You don't understand? Go read a dictionary. Maybe next time you will not be so surprised. Also, please when you walk in and see they are working on five or six vehicles, don't expect yours to be done in an hour.

About 20 months later my son hit a curb and blew out the sidewall. We brought the vehicle and paperwork back to our Costco for repair. After a short wait (time spent shopping again) we returned to find that not only had the tire been replaced with a new one but the others had been rotated as well! The best part was that the entire cost was $28.00 prorated. My son was expecting the damage to be much more. No hassles, no questions asked. So not all Costco stores are a nightmare. Maybe you all need to come to Waterbury, Connecticut.

Well, when I went to get the 2 flats fixed, I found out from Lex Brodie's Tire Center that the 'new' tires I had purchased in '07' were actually 6 years old when I purchased them! They are now 9 years old and both tires will have to be replaced because they are well beyond the safe age for tires. I have found out that tires over 5 years old start to deteriorate and even if they look okay, it’s unsafe to drive with them. Therefore, Costco actually sold me unsafe tires that were too old and they sold them as new! Because I have moved to the big island of Hawaii and there is only one Costco on the island and it’s 100 miles from where I live, I have no intention of going back to Costco, even if they would prorate the age/tread and give me a credit.

Do not deal with Costco. You are putting your life and the lives of others on the line when you buy tires at their shop. Also, here is how to tell how old your tires are. Look on the sidewall for 'DOT' and the last numbers in that sequence, i.e. DOT ... 2901, the last 2 numbers are the year the tire was made. My junk tires have 01 proving that they were made in 2001. If you do not see this information on the outside sidewall, get on your back and look at the inside sidewall. The information is on all tires.

Then, one of the 3 tires that Costco installed got warped. In December 2009, I went back to get it replaced, and they accused me of lying about the fact that they installed it. I finally convinced them to replace it, and they made me wait over 3 hours more so that they could fix their mistake. Now, in January 2010, my second of 4 Costco-installed tires has exploded. This time I was driving on a crowded highway and easily could have been killed.

I asked for the supervisor and he said he is the one. After arguing for a few minutes, it took him less than 3 minutes to check and the tires were actually in. I can understand they are very busy, but it doesn't justify the way they managed the customer expectation. Especially how the manager responded in a way to give an impression that we're bugging them for something unreasonable and it's OK for customers to wait all day if they are busy. After all, we are customers, not beggars, and they are not the only tire center.

I will not stand for discourteous treatment of the ladies especially when it is my wife whom is being abused. Please excuse my typing. I approached Rick asking him why was my wife insulted so, when all she did was ask a simple question. At this point, I received a ration of the same discourteous treatment. I left the area and asked for a store manager and explained what had just transpired. Chrisy, the manager, said she would speak to Rick about the incident. In conclusion, I think I should be able to enter a Costco store to spend four hundred dollars on tires without being insulted and treated in such a rude fashion.

I had bought Costco tires about a year ago, just before our trip to northern California and down to San Diego. They advertise "free" tire rotation, balance, road hazard, etc., for the "life" of the tires. Well, I took the Sienna into Costco to get them rotated, etc. I missed a rotation, so the tires had about 12,000 miles on them. Apparently there's too much wear on the front tires compared to the rear tires, so they refused to rotate them because it would be "unsafe." Also, the front tires have uneven wear - only about a millimeter(!)- between the inside and outside of each tire. That means they would refuse to honor any wear guarantees or any other warranties. These are 70,000 mile tires but they will probably be worn out under 30,000 miles. My original tires lasted nine years! I'll be fortunate to get three years out of tires I bought at Costco.

Discount Tire never hassled me about tread wear or anything else. They always honored wear guarantees despite not having rotated a set of tires for over five years on one of my vehicles. I would rather pay a little extra at Discount Tire and know they are going to stand behind their product and service. They will get my tire purchases from now on.

My mechanic is going to rotate my tires for me and do some other maintenance. I won't use the entire word he used to describe Costco's way of getting out of a warranty, but it starts with **. He thinks the tires will be okay if we can get the tires with the better tread on the front where the drive is.

I had told them that I had plans for the tires. When my wife asked them about the tires, they were rude and short with her. I know that they saw a woman standing there and just wanted to brush her off. I am telling you now that when I get back in town, I am going to go to the store and talk with them myself. If this is the kind of treatment I can expect to receive with this corp. I will move my business to Sam's Club. I do not think that customers need to get this type of attitude or treatment no matter what gender they are. As you can tell, I am not very happy with what has happened and I am going to keep my composure when I speak with the manager when I get back to Boise store.

Every time I go in to Costco tires, they try and sell me tires when I do not need tires. A year ago after purchasing the set of 4 tires, I ran over metal, and ended up - after ONE WEEK OF USE - buying another new tire (for $140!)!!!!!

On September 26, 2008, we experienced a flat tire on the front driver's side. We put the "donut" tire on and went to the Union Gap, WA center to get the tire repaired. We were told that the tire was not fixable (Mileage on car 56,400). We asked how much allowance we could get toward a new tire. They came back in and told us that all of our tires needed to be replaced because they only had 4/32 left on the tread. After much discussion and having the store managers come in, they agreed to give us $50.00 off for the tire we had to purchase in Montana. They also mounted and balanced the tires at no charge. Then they said that they would give us $20 off each tire (Michelin Primacy MXV4 60,000 mile warranty 195/60HR15).

We were tired of arguing with them so we agreed to pay $368.25 for the new tires. After they were mounted, they informed us that our car was out of alignment and to avoid damage to the new tires, we needed to get an alignment done as soon as possible. We went to Frank's Tire Factory and paid $75.62 to get the work done. When we returned home on September 28, 2008, I sent an email to BF Goodrich explaining the problems. Michelin Tires sent me an email in return asking to talk to us directly concerning the problems. Again we were told that there was nothing they could do without seeing the tires. We explained that Costco kept the tires. I contacted Costco and asked to have the tires sent to Michelin. The person that I talked to told me that they do not keep tires that they replace. He became belligerent with me and told me that the tires only had 4/32 inch tread and they needed to be replaced and they felt that they had been more than fair.

While I was talking to the Michelin representative, he stated that we should have been able to get thousands more miles on the tread. Also, the $20 for each tire that Costco said they were giving us for the problems actually was a national promotion that applied to all of their tires in September. I feel that both Costco Tire Centers and Michelin have not honored the original 60,000 mile warranty on the tires we purchased in 2007 in TN. Everyone (with the exception of the original purchase and the person in Colorado Springs) that we dealt with concerning this situation have treated us unprofessionally and have been rude. Thank you for any assistance you can give us.

My Dealer finally said, the tires are balanced, you have bad tires - shown on the repair form. Costco, however, claims it's the type of tire (it's listed on their website and by the manufacturer as being perfect for my car) and gave me the only option of upgrading to a more expensive tire and paying for the install. Only 3 months with these tires and 6 balancings..what ever happened to the warranty and customer service?? Not here.

Lost work time, car rental expense, simply the aggravation of trying to fix such a simply problem and now jacking me with another $300 fee to fix a warranty issue.

#1 - Alot of people have to understand that not every costco is like this in the complains. Some customers expect too much.

#2 - Customers dont want to wait 1-4 hrs. I understand completely as i dont want to wait that long. But people have to understand tire installation isnt something you want to rush, your life is in these 4 tires.

To Mark of Corona CA, Its stupid how they wouldnt fix your tire, My costco cleans out that fix a flat.

Steve of Rockaway NJ

Yours tires wore out cause you over inflated them. you messed up.

Briah of Wilmington NC

Briah i can feel how disappointed you are, i would like to be informed about certain changes,

#1 - At costco they cant give you the price of a new tire under road hazard cause they dont know them selves witout seeing the tire first.

#2 - your tire wasnt a factor defect, you drove 9k miles witout a problem. Your tire was not repairable. Dont compare this situation to something that happend at walmart to a tire that was fixable.

#3 - they probably put that $10 more tire on cause your original tire was not in stock. and gave you something from what they had in stock.

Stephen of Newark CA
I can assure you that the newest tires ALWAYS GO IN REAR as 7 tire manufactures

recommend this. Costco should have told you before selling you the tires.

Costco said the tire wasn't repairable but wouldn't tell me how much it was gonna cost until the work was finished which took 1 1/2 hours to change a tire and then they wouldn't rotate or balance them even though I had my receipt with me. The guy said it would be $68 because the tire was worn, so they could only credit $60 toward the new tire. This happened at Wal-mart a few years ago and it was repaired with no charge, no problems. A normal, intelligent person would think a warranty would cover factory defects and a tire that only has 9,000 miles on it, but not only did I get charged they acted with no cares and even told me I could fill out a comment card when I said I wasn't happy and would never buy tires from them again.

I questioned his math and asked him how he figured that amount. They put a tire on my car that was $10 more than the original without even asking me. What does a consumer do when a company is this deceptive and sly/sneaky with their business? It seems as if someone has informed them every way to get around doing honest business. Well, the word will get out, and sneaky business that doesn't take care of its customers will bite them in the rear in the future! Oh not to mention them charging my Am. Express card to renew my membership without even billing me first. Shady business, Beware!

Existing tires will wear out faster now that they are installed in the front of the vehicle. More weight, engine is in front, tires wear out faster. I would also think that having the newer tires would be safer. This could be more of a safety hazard.

They brought up our work history on the database to show us. We had the tires rotated at Wal-mart. They wanted to see the receipts. Which we didn't have on us. After they saw that wasn't going to hold up, they switch to another reason...we didn't have our tires inflated properly. Which might account for the edge wear. However, my wife had stopped by several times after work to complain about the tire being low and was told they were fine. No tire gauge was used...they just eye-balled it.

Needless to say, we ended up asking for the manager. We talked about what was going on and she held her ground and stated that because we did not follow the manufactures guidlines we had voided any Cosco service work. That was the last dime I was going to spend at Cosco's. Their terrible service and poor attitude towards its customers, I can't see how they stay in busines?

Costco happily took my money, nearly $600 minus some credits, for new Michelin tires. I've had 2 sets of new tires put on my 95 BMW over the years plus I've had the tires rotated and spin balanced periodically at Costco. All this over a period of 6-8 years.

Recently however, when you go to get your tires serviced, for safety and for the life of your tires, Costco seems to have every excuse in the book for why they can't do the work--and boy they suck.

First time they threw my keys back in my face and said they couldn't do the work was--are ya ready for it--I didn't have the right tool in my car for them to do the job!!! I fought back, calling in a manager, and telling them, I've never had that tool and since you managed to install and charge me for the tires in the first place--I think you can do the job. I won the point and they did the job--oh surprise they were able to!!!

Next I went in just a few days ago and was told, your BMW is missing rubber pads on the underside, therefore they wouldn't be able to lift the vehicle, therefore they couldn't do the warranty work. I came home, called a BMW dealership, they couldn't find where this car ever had lift pads, and the dealership even called BMW of North America-they confirmed, this year and model never had these pads. Only newer models.

So we called Costco again, they said to come in and meet with a manager. Oh really??? What's he gonna do, make me get something my car was never required to have? Can't we depend on mechanics, open to the public, accepting work on all makes and models, to have the proper tools to do the job? Seems like more bull from Costco.

Only compounding the problem more, this also happened to my sister up in Prescott, AZ when she went to have her tires serviced before a long car trip. They turned her away with another crap reason.

Seems....Costco doesn't care about our safety at all! We're there in the first place trying to keep our tires safe, and Costco resorts to every flimsy reason to not do the work!!

I deeply resent this kind of treatment to me as a woman--they're banking on the fact I don't know auto mechanics and have never seen under my vehicle.

I know myself and other moms like me, are driving ourselves and our children around daily, and our very lives are dependent on the safety of our tires. The other day, I found my tires to be dangerously underinflated, this is why I badly needed the work done by Costco where I spent my money.

None of these BS reasons were presented to me prior to making my purchase, nor did I agree to them, and if I'd been told I wouldn't get follow up service, like other tire centers offer, I'd never have spent my money at Costco. It wasn't disclosed to me until I needed service, and then oh too late! I'd already purchased--sounds like buyer beware to me....

I know we have consumer protection laws in this country, I'd like to know my recourse. I'd also like to know how many others have been screwed by Costco!

I, to date, haven't got service. I'm tired of fighting with them and shouldn't have to for something I've paid for.

I took the damaged tire - which had blown out through the sidewall without having hit anything - and brought it back to the Wharton NJ Costco tire department where it was purchased. The staff there was surly and distracted, as though a heated disagreement was in progress, and although this was a regular weekday morning, the line for service went all the way out the door.

When my turn finally came up, I calmly explained to Kerrie, the supervisor on duty, what had happened. She turned without a word and went to look at the tire, which I'd left in the service area. She returned, again without saying a word to me, and barked to a subordinate, Lock that back door - I don't want any more customers coming in that way! Finally, I asked her if she was going to replace the tire, and she said yes. I asked her if she could have it put it on the wheel and balanced, and my wife would come that evening between 6 and 7 to have it mounted on the car; she said that was OK. Because the communication seemed so strained, I repeated again, She'll be here between 6 and 7 to have it mounted on the car, are you sure that's OK? - she answered Yes again, and I left.

When my wife arrived at 6:30 to have the tire mounted, she was told, You missed your 6:00 appointment - you'll have to wait until we close at 9:00. My wife called me at around 6:40 to tell me what had happened, and I called the tire department back and explained to the counter person that there was a misunderstanding - the agreement was that the tire would be mounted when my wife arrived between 6 and 7, and that she other appointments and couldn't wait until 9.

He replied that the note Kerrie left said that the appointment was at 6, she'd missed it, and there was nothing that could be done. My wife put the replacement tire in the trunk and drove the 20 minutes home. Meanwhile, I called the store again and this time spoke to Mike, the assistant store manager on duty, who told me to bring the car back, and offered, We'll see if we can fit you in. I replied that a) we'd had an agreement, b) it would have taken only 5 minutes to mount the wheel at the agreed upon time, and c) after all the time we'd wasted, I'd only make the 40 minute r/t again if he assured me that the tire would be mounted promptly. But I got the same We'll see if we can fit you in.

Frankly, buying tires at Costco isn't such a steal; most of the same tires are available at similar prices at many local dealers. My wife and I have tight schedules and little free time, and had hoped to at least get civilized, professional service at Costco. But I ended up jacking up the car and remounting the replacement tire myself, in the dark, in my driveway.

I don't know what kind of service can be expected at other Costco tire departments, but I would certainly advise Costco members to avoid the tire department at the Wharton NJ store.

I went back to the Costco that I purchased the tires from and tried to explain what happened. The person helping me looked at the tire and then he went and got another person and they looked at the tire and told me that there was no coverage that I hit a curb. I again tried to explain, but they did not want to listen. The initial person I was trying to work with flatly asked me do you want to change the tire or not. This was a Saturday and I could not take a chance since my drive to work is over 100 miles each way.

Since I did not have a choice, I changed the tire and paid full price for the tire. It's very frustrating when all you see is signs stating customer satisfaction when all I got was attitude.

I know this is a gray area, but still it did not seem right how I was treated.

rest of the tires for $24.

In December, I had my daughter take the car for rotation, as I was working. They refused to touch the tires. They were worn excessively again. They said if they touched the tires, they would be responsible. My daughter was made to feel she was responsible and this was an emotional upset for her. I went to the tire store after work and was told the same, they would not replace or rotate.

In January 2007, I went to San Marcos Costco and was truly treated with good service. Mike and Greg (I believe, managers) replaced the bald tires and indicated that it could have been a bad batch of tires. They rotated the tires for me in February 2007 when I went back. Truly, these gentlemen should be commended for the service. They treated customers fairly and courteously.