Town Fair Tire Reviews

East Haven, CT

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About Town Fair Tire

Town Fair Tire provides tire sales and services through multiple locations in the northeastern United States. It delivers tire balancing, alignment and installation services along with a wide selection of tire brands. With over 50 years of experience, Town Fair Tire aims to put a focus on competitive pricing and customer satisfaction.

Pros
  • Friendly and helpful staff
  • Affordable pricing on tires
  • Good product knowledge
Cons
  • Long wait times for service
  • Inconsistent service quality
  • Hidden fees and charges

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Town Fair Tire Reviews

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    How do I know I can trust these reviews about Town Fair Tire?
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    Page 1 Reviews 0 - 10
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    Customer ServicePricePunctuality & SpeedMaintenanceStaffBillingRatesHonesty & Transparency

    Reviewed May 12, 2026

    Dropped my car off Sunday night due to a slow leak caused by running over a piece of metal. I called Monday and they told me it was up to me to call even after dropping keys in the overnight box with a description of the tire. A few hours later I received a voicemail from “Ian” who stated that the tire could not be repaired and needed to be replaced. He gave me the price of the tire ($366) plus the cost of installation, balance, etc. He then stated that there was currently an $80 rebate for the tire. I asked him to break down the cost again and once again he added the $80 rebate.

    When I picked the car up I was presented with a bill for $399. When i asked about the rebate he looked at the bill and said the man who i spoke to was off for the rest of the day and the $80 rebate was for four tires. When I told him I was told it was the replacement of my tire he told me “I WAS WRONG”. I paid the bill and walked away….the representative yelled out “you’re welcome” as I was leaving. I wasn’t rude….just bothered that I was mislead. My two cents…..get everything in writing with these guys before they start working on your car. No need for me…..I will not be going back. Very deceptive business practices.

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    Punctuality & Speed

    Reviewed May 2, 2026

    James made sure that I would wait all day even though I had an appointment.

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      Customer ServiceCoverageTechPricePunctuality & SpeedMaintenanceStaffRates

      Reviewed April 24, 2026

      Bought 4 tires at the Avon CT location. Got Road Hazard Warranty, Balancing, and Alignment. When I first went in I specifically said to the technician that the "low tire" light kept coming on. He and another guy behind the counter ASSURED me this would be fixed. After paying and leaving, the low tire light came back on. I returned 2 days later and they reset the air in all 4 tires and got the light off. A day later the light went on again. When I returned they informed me that there are small batteries at the valve stems (the stems were supposedly replaced). these batteries sometimes die and make the light go on. I asked them why, when they had the tires off the wheels and replacing the stems, they didn't replace the batteries since they ASSURED me this would be fixed.

      The answer was that maybe the weak battery wasn't found at that point. I asked for the location manger and he said they could replace the batteries now for an additional $200!! When I said this was supposed to be done, I was told if I wanted to go to Firestone up the street, they would charge me more as would Subaru! I could not even get an answer if the tires would be rebalanced since the tire would have to be separated from the wheel again to replace the battery. They may sell tires, but they do not sell trust or customer service. I'll pay more to get the peace of mind that should come with such a high price tag.

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      PriceStaffRates

      Reviewed March 26, 2026

      Excellent experience! Lucus was very knowledgeable on my tire selection. If you go to the Concord location ask for Lucus! Thank you for your excellent service! Also by far the best selection and price

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      Sales & MarketingStaff

      Reviewed March 11, 2026

      Jonathan (Cranston, RI) was exceptionally kind and knowledgeable regarding the tires needed for my car. He’s went out of his way to tell me the best way to go. No pressure to purchase anything. We'll definitely recommend his services at Town Fair Tire Shop!!

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      CoveragePriceMaintenanceStaffRates

      Reviewed Feb. 12, 2026

      Been going here for years - I won't go anywhere else. Great tires, best price, excellent coverage & preventative maintenance. Always greeted with a smile, personable, professional, and very courteous service from Sebastian **. Hands down, ask for him when you go in - knowledgeable & won't oversell you! Goes out of his way to ensure a smooth & fastidious process, especially when you have a little one in tote, which is everything!

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      Customer ServiceCoveragePriceMaintenanceRatesHonesty & Transparency

      Reviewed Feb. 10, 2026

      Town Fair Tire has horrible customer service and poor service. Last time they get anymore business from me. Period. Misrepresented tire ratings. Had a leak in brand-new tire. (They ** a stem then charged me to fix it.) This place is a nightmare.

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      Staff

      Reviewed Dec. 29, 2025

      I was having an issue with a tire sensor on my Silverado. It took a few extra visits yet each time the service people were excellent and always helpful. Initially the problem was a bad sensor. The service people repaired all the sensors. Yet there was one sensor that continued to be an issue. I took it back today and as usual the service people were phenomenal.

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      Customer ServiceCoverageSales & MarketingMaintenanceStaff

      Reviewed Dec. 22, 2025

      When you get there first they make you feel you in heaven especially manager Ed. Sell you for 4 tires with everything included (lifetime road hazard insurance, lifetime rotation) when you have a problem with tire quality (like bubble) they say this problem not from the tire. They don’t want to help you for. Yes you understand me correctly. It’s with lifetime insurance. They says you have to pay lifetime insurance when we replace the tire. This is insane. They don’t want to do business in good way. This is called stealing money.

      After these conversation I talked to corporate customer service phone number from Connecticut (800) 972-2245 with Michael **. He was so mean. He wasn’t listening quietly when I talked. Interrupted me several times. After hard talking he put me on hold and talked to East Providence branch. After talking with them offer me %7 discount for new tire and rotation. I said no I don’t have to pay. He back to talk with branch then offer me %10 discount. I said no. Because I don’t have to pay. Lifetime insurance meaning only one time you pay then don’t pay if something happens to tire. I have a big problem here.

      Also few months ago I bought 4 breaks here. More than disappointing. Like I said, show your money they make you person in heaven, if no money they will tell you go hell👎🏻👎🏻👎🏻👎🏻👎🏻 HOW THEY GETS 4.9 stars. Because they give you a piece of paper with Google recommendations for them. Give me 5 star. And of course you are nice person. You want to help to their business. This is happened to me from manager Ed. Anyway folks never recommend to anybody, especially Uber/Lyft or delivery drivers

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      TechPunctuality & SpeedStaff

      Reviewed Dec. 20, 2025

      I have been going to the Town fair tire for the past 20 years and have always had an excellent experience. But today on 12/20/25 on Loudon Road in Concord NH. I had an appointment to drop my car off for change-over to snow and all wheel alignment at 8:30 in the morning. I know the place closed at 4:00 pm so I went to TFT to see if my car was done. When I arrived there they said it wasn’t done, so I waited until 4:30 and one of the guy asked me my name so he could check on my car. He then came back and told me they were just bringing my car in. At that point I couldn’t even tell you how I felt about that. So I told them to give me back my 137.35 and I would go elsewhere. I can’t believe the unprofessionalism that is at that store now and it had nothing to do with the manager Jeremy because he has always treated me professionally. I will not go back there again and I would not recommend anyone that asks because the crew is not as good as the past.

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      Town Fair Tire Company Information

      Company Name:
      Town Fair Tire
      Website:
      www.townfairtire.com