My Computer Works Reviews

The experience was very beneficial to the problem that I had with an inoperative Photoshop program. The problem was solved in a very efficient way and done in a very pleasant and cooperative manner. I will use the company again with any problems that exist.

Every time I have ever called for support, I have never had a problem. I am so glad I use your service. I've used your service for 2 years and have never had a problem. I am so pleased to have your protection.

I have been a customer for over 5 years. Computer Works has saved me almost every time I call. The techs are knowledgeable and are located in Arizona. Besides knowing hardware, they help with software problems, which I use the most. Lately I was having Excel problems, and they worked with me until we resolved the issues. They are expensive, but their service is worth every dime. I have lifetime support on my PC from where I purchased, but will not get rid of Computer Works.

I had a problem where I couldn't print and the guy from My Computer Works fixed it in just a few minutes. He remoted in and fixed the problem. It worked fine after that.

I was having issues with the startup time for my laptop. I called My Computer Works for assistance. The tech got online with my computer and worked for over 2 hours in finding and correcting issues. He provided excellent explanations for what the issues were and how I could avoid recurrence. Everyone who has a computer should use Computer Works for tech support.

My Computer Works tried to figure out why I was losing the internet and they took care it. They were pretty punctual and have been pretty good thus far. I haven't had any issues since and my machine seemed to be working fine. I've been happy overall with their services.

Kieth ** helped by deleting unneeded files to speed up my computer. He worked with me for several hours and a few phone calls to find and correct many problems. He also explained how to download pictures from my Iphone onto a file in the computer. His service was very helpful, courteous and prompt. I will recommend you to my friends.

Hierarchy went nuts. Walter was very prompt, polite, patient, knowledgeable and he fixed my computer. Thank goodness. He helped me understand what he did and the changes he made. He made recommendations and then helped me understand how to use the improvements. Thank you so much.

I do all my financial stuff on my computer so I got to have a computer all the time. My Computer Works has always been fast at getting back to me and once their technicians take remote access to the computer, they're never on it very long. They've put a timer on the screen and while they're working, you can see how much time is going left. So they're real good, which is why I have an account with My Computer Works for $39.95 a month. It's well worth it and I'd recommend it to anybody. If I have anything wrong on my computer, I simply call them and see it's already paid for, so they'd go ahead and remotely access my computer, clean it up and get rid of the virus. They've resolved my computer issues every time, and they've got all the contents of my computer on one of their servers so if my computer crashes I'll never lose anything. And they monitor my computer too. I've got Malwarebytes on it and a virus protection.

I was having an email problem; went to see the Geeks; they couldn't fix it. They checked my hard drive and said everything was good. They couldn't fix my email problem because they don't work on Microsoft at the store; they would have to come to my house for an additional $100!!! I contacted My Computer Works. They were absolutely the best. Their fees are very responsible; their technician was knowledgeable; and my computer was fixed in no time. Not only did they fix it, they found malware; tuned up my computer and it runs much faster. I highly recommend using this company.

I've been using My Computer Works for at least a year now. Some of the issues I had were pretty simple and I knew what to do. But when I couldn't think of a solution, I call them. They instruct me on what I should do, then I follow and it solves the problem. Sometimes, the solution took a little longer for some of the problems that I had, but they always solved them. However, I had issues with my computer being a little bit slow and freezing recently. I had them look at it before, but they can't figure it out either. Everyone told me there was nothing wrong with it but it kept freezing. The guys at My Computer Works were very helpful, though, and they went through everything that they can go through. But the freezing issue was evidently something that was hiding 3,000 feet deep. Otherwise, my experience with them has been very positive in every way and I'm very happy. That's why I try to get other people to go on My Computer Works too.

After calling other computer repair services listed in the yellow pages and either not getting through or being placed on hold for extended periods, I finally called My Computer Works and requested assistance. My computer was slow to turn on, slow to upload files and documents, I was constantly receiving Blue Screen Stop Codes and at other times it would lock up and I had to turn it off for a while.

Switched service from old laptop to new one. As always, techs were great to work with and helpful. I have used this service for about 4 yrs now and have been bailed out a few times when things were bogging down. I am very pleased with the service.

I recently was having problems getting the pages lined up on my screen the way I wanted them. It was an incredibly simple, elementary problem. But I'm not a computer gal so I didn't know how to do it. They were very patient with that and that's not the kind of service that I necessarily get from other places that want you to leave the computer with them and they'll fix the problem for you. So, they educate you on how to use the computer, in addition to the technical issues. The work they perform is excellent. My computer stays up and running and functional. I'm thrilled because I got tired of going to local people that just can't work on it immediately. I paid for the "come within half an hour" service and it's definitely worth the extra $10. They have it so I don't have to wait.

You are going to love this outfit! It took a while, but it was well worth the wait. These folks are so very thorough and I couldn't be happier! My computer acts like it's new!. I've tried company's that aren't here in the U.S. and have been disappointed, you won't be sorry signing up with My Computer Works.

Recently my terminal wasn't working and I called My Computer Works to do that. The guy noticed that it was pretty slow and took some time to fix that. Somehow, we got the computer running. However, I need to call them again and again to get some more changes. My computer's running slow right now but I'm sure they would solve that, although I have to be home for a day to make that happen. I'm impressed with how long they can spend a case. Sometimes they spend an hour and a half getting my computer fixed. They're always busy and getting service is never instant. But I clean more and I'm on a level where they promised to call back in a half hour, although sometimes it's more than that, but it doesn't bother me. So far, I've gotten very good service from them and I'm glad I got them. I hope the prices don't go up, though.

I was having problems with my computer staying on and My Computer Works cleaned it up for me. Requesting for the service was pretty easy. The service guy that came out was really good. He was friendly and knowledgeable enough. He got right on it and did a great job. My computer is now a lot better than what it was.

I have a Mac and I also have a PC that operates like a virtual PC within that Mac. I had a problem with the slowness of the PC side and so I contacted My Computer Works to fix it. Getting someone from their company to remote in or come and fix my computer was easy. Also, the quality of their work was excellent and their techs were very qualified. They were able to solve the issues I had for the most part.

When my printer wasn't working right, My Computer Works resolved the issue. I don't know enough about techs if they could be done faster but they always get the job done. It's always done remotely. If they have people scattered around the country, that's good to know because sometimes there's a wait but the thing comes out and says, "You are number 17 in the queue." So, they make you aware that there might be a wait and that's not so bad. The performance of my computer has always been good after repair. The techs that I deal with on the phone are always very polite and professional without being overly formal. They're friendly and they're good people.

Easy to understand instructions given, Explained issues completely. Went through preventive options in a thorough manner. Returned calls in a timely manner. Patient with me as I try to follow instructions. Recommended that should update more frequently. Good advice. Will use again.

I've been receiving service from this company for a number of years now, and it is always outstanding. The office staff is courteous and efficient. Their techs respond quickly and pinpoint the problem right away. They are very knowledgeable at what they do. Before you know it they have your computer up and running with no problem. For what they do, I think their prices are also very reasonable. I feel so comfortable knowing they're there. I consider them to be my lifeline and I would recommend them wholeheartedly to anyone.

Your company and your employees are absolutely FANTASTIC!! I could not get your return calls for some odd reason when I called for help but your wonderful staff hung with me for 2 days and we prevailed! Everyone who I had contact with were delightful and kind. And as usual my virus was fixed with incredible speed along with a thorough computer checkup. Ryan was my technician and I rate him as intelligent and talented in the computer field. Thank you all again!

My printer went offline and I didn't know what to do. And so, I called up My Computer Works and they fixed it for me remotely. I'm very slow with technology and they seemed very patient with me. I also appreciate that they allowed me to be stupid about the technology. They took care of me without making fun of me.

Requesting a service took a matter of minutes from the time I called in until I got a rep. I had him call me back and then he took control of the computer. My computer was really slow in the startup and in changing programs. So the guy in Computer Works did a review of the scan of the startup programs and took some things out. I had a couple of programs there which I didn't know that I didn't need, he identified them and took them out. So the computer works very well now.

When I had several different issues, My Computer Works was very helpful. I'm not so sure about the last one, though, and I called them a couple of times on it. They're aware of the issue and it happens that a portion of it is a tougher problem to solve, but they are more than willing to help and they're trying to figure that out. The guys there are always very friendly too and I would recommend them.

I've been with My Computer Works for about 30 years. Before I retired, Taylor used to take care of me. Now, Crystal, the lady that worked with me was excellent. We tried to work on the old computer but it did not work out right. So, I got rid of the computer and got a new one. On a Sunday, she spent the whole time with me and she put it to work. Now, I'm in the city and I'm working. Everything is in that computer so all I have to do is glance at it. They have done an excellent job and I'm very proud of them. I always tell everybody about them.

Each technician has listened attentively to my concerns and helped remedy any issues expeditiously. I was paying too much for an anti-virus and anti-malware program and the team at My Computer Works helped install a much better solution. I highly recommend their service to anyone that relies on a functioning and secure computer every day.

I have been with My Computer Works (MCW) since 2008 and it was the best decision I ever made. The technicians are professional and very skilled and able to perform great service in correcting, updating, and fixing all problems associated with computers. Most enjoyable is not staying on the phone once they are connected to the computer. They will call back once the problem is solved. Great company and I recommend MCW to anyone who needs pros. to help in keeping your computer free from viruses and computer problems.

I run a business and I can't operate without my computers. A week ago, my desktop was giving me issues. It wasn't responding to me, running slowly and locking up. And so, I decided to contact My Computer Works to help me resolve it. Requesting their service was an easy process. I dialed them up and they put me in a queue. Within 30 minutes, I got a callback and they talked to me about it. The technician took control of the computer and called me back when it was all finished.

I'm one of the original customers of My Computer Works. And I never have to worry about my computer. Sometimes there are longer waits than others but I understand that and with the exception of one person many years ago who I wrote in about, everybody's been really awesome. They've also been very patient. I don't need to sit and watch the mouse twirl around, so I always ask them to do their thing and call me back and they do. Some of them have worked past 10:00 at night and I've reminded them that I hope they're getting paid for overtime. But I guess they were in the middle of something and didn't want to leave it. And I appreciate that a lot. However, I don't know if the backup thing has been worth anything to me. I feel like it's a waste of money but I'm afraid to not do it. And I know there are a lot of cheaper products out there than a $120 a year. But I have recommended them.

A couple of years ago my computer crashed and I had reached the end of my rope trying to deal with local "fixers" who were glad to take my money but did not or could not get my computer up and running again. I happened upon MCW almost by accident (on the internet) and decided to give them a try almost as a last resort. They were very courteous, patient, and enthusiastic and had a "can do" attitude from the very beginning. They took care of my problems in an efficient and professional manner. I really like the fact that they cleaned things up for me by working in the background and not involving me in a lot of technical jargon which I would not have understood anyway. I have recently renewed my service with them because now, My Computer (finally) Works!

This particular request for service concerned downloading pics from my android phone. It was always a problem for me but the tech knew exactly what to do. It was a simple solution, but that's not what the tech did best: HE DID NOT MAKE ME FEEL STUPID. In fact he explained that my frustration with the question was very common. My grown kids think I am a dinosaur. I came to know computers and mobile devices very late in my life and the learning curve is steep and high. All the techs at MCW have been great. Been using them for almost 10 years now. I recommend them highly.

Walter not only has the tech skills, but also has excellent communication skills. He listened to me about what I needed & gave me several simple tips that will enable me to work on my laptop faster. Even bookmarked his tips so I could look at them later.

All the things you have on your computer that you could lose make this kind of a service a very valued one. I've been a subscriber with My Computer Works for almost four years and they've been good to me for a long time. I had a pop-up window of my computer that said I had a Zeus virus. I worked from home so I didn’t want to have any risks. I went ahead and called My Computer Works. It wasn’t a full-blown virus but they cleared all the things that could potentially accumulate on my computer so that I wouldn't have a virus that would shut down my computer. The tech was on the computer for a little while, but by the time he was done, everything was good.

MCW turned out to be the greatest place to help me! The first tech got it started to fix my computer and the second tech the next day finished it up... all my computer connection with the internet! They were very knowledgeable and knew what they were doing. And American!... Lol.

Clogged printer - When I called they got back to me in minutes. After trying several things that didn't work I was asked to hang up while he researched the problem. When he called back he walked me through the solution to the problem, patiently and kindly. Since I am not comfortable navigating computer issues, I was especially appreciative of the nonjudgmental support.

I've been having My Computer Works for five years. I just had them check everything for me. I had a specific problem that they needed to look at and they fixed it. The techs are knowledgeable and they do a good job. However, they're getting so busy that the queue is around 20 people and I'm lucky if I get called the day I tell them about the problem. But mine isn't always that critical so I can live with it. I hope they don't raise the price though. I'm at $29.95 a month and that's year after year. Also, I'm a realtor so they help me with stuff like that too. I am very satisfied and I would tell anybody to use them. I always tell people that I have help when I need it.

One of the files on my computer got corrupted somehow and I had no idea how or why. In order for several of my programs to work, I have to be able to connect to Microsoft which it wouldn't do. I went through everything I could think of from turning the computer off to turning it back on but it didn't work. I contacted Microsoft to see if they would help me fix it and they wanted $40 before they would even talk to me. That was not right. I called My Computer Works and I asked if they could fix it. It took the technician 15-20 minutes and he fixed it.

I'm glad that I ran across My Computer Works. I got infected and they came and took care of me. I find it very pleasant working them because instead of conversing via email, we can talk on the phone. Usually, whenever they want to get on the computer, they’ll call me and I'll go through the routine and let them connect to my computer. Then they’ll call me whenever they're done and will disconnect. I can stay and watch them if I want, but I usually don’t because what they do is way over my head. I may not understand all of it but at least they explain it to me. They're very talented individuals and they're very personable. Whenever I put in a question or comment for assistance, I'd get a response no longer than 24 hours. I still have that pop-up from Malwarebytes. I was told to go ahead and close it. It was a glitch that they hope to get taken cared of. But my computer has been running just great as far as viruses are concerned.

This was the second day in a row that I contacted MCW. I was as pleased with the results today as I was yesterday. Walter was my tech both days. He handled things in a professional and friendly manner. My issues were resolved and I was also shown how to do a few things on my computer that I had not done before. Each issue was addressed so that I could easily understand them.

Thank you for helping me get my online teaching job last week! Boy, we went through a lot as my previously unused laptop had so many issues. You all walked me through and held my hand. I lost files, folders, couldn't make a video, had camera problems, trouble with Windows 8, etc... etc... Whew! But I did get the job but only because I have MCW by my side! What are you waiting for? If computer technology gets you down, believe me, you have come to the right place! Thanks also to Whitney who is very cheery when you call in!

My Computer Works always does a great job. It's very convenient that they don't have to send somebody to come over. They can do the job through remotely connecting with my machine. Recently, I called them because I kept getting this malware pop-up and I wasn't sure if it's something they did or installed or not. They said it was them and their technician updated my machine. He looked around and made sure everything's okay and there were no viruses or anything. He's very friendly and even though I don't speak his language, he pretty much understood what I was talking about. He does this and that, and he calls back. It didn't take too long and most of my calls are like that. And everybody always seems very knowledgeable so I don't ever doubt any of their capabilities. I have recommended them though some people are a little leery of the connect to the internet thing.

This group of technicians are simply fantastic!! I have relied on them on multiple occasions and have never been let down by any one of them. Also they provide excellent customer service and sales support. I really can't imagine not having their services available to me. A very satisfied customer!!

I was pleasantly surprised at the response and professionalism of the tech who helped fix my computer (Malware on computer.) Many thanks and I will be recommending you to everyone I know. In the past when I have had this same problem, I inadvertently contacted the number that came up on the screen and little did I know it was a scam. Thanks for your help.

Matthew was VERY courteous and helpful. We were able to restore our E-mail and even improve the delivery. Since becoming a customer, we have had VERY GOOD service with minimal wait time. I would recommend MCW to anyone looking for a GREAT computer service.

My Computer Works is a very good company and we've been with them for our two computers for 15 years. My wife and I enjoy their services but sometimes we get frustrated because they're busy and really slow calling back. Still, generally, one call takes care of any problem that we have. The majority of the techs are easy to understand but humans are humans so there are ones who are a little difficult to work with once in a while, but they'd get a high mark overall.

We recommend My Computer Works to any of our friends who mention computer problems, including one who joined up with MCW just last week. She was very pleased about MCW fixing her computer, and signed up for the top rate.

I have worked with their remote techs for years and find them knowledgeable and courteous. I love that they can connect remotely and assist me with my computer. What a time to be alive. I would definitely recommend them to my friends and family.

Somehow my Microsoft Solitaire Collection Games quit electronically contacting Microsoft -- which is required to play the games. I tried everything I could think of to reconnect but couldn't and Microsoft wanted $40 just to listen to my problem! I contacted My Computer Works and they fixed my problem in short order! And without additional charges! THAT's why I can feel good about recommending MCW to my family and friends!

I have been a customer of MCW for over 3 years & I am very pleased with the service they provide. The technicians are very professional & know how to address the issues. They solved my problems with clear understanding of what is required & do it efficiently. I have no hesitations of recommending MCW to my friends with confidence. They are a very professional organization.

My Computer Works always helps me fix my problems. They are wonderful. They do great work and I love them. I wouldn't be paying $50 a month if I weren't happy.

Made sure my security was up to date and thoroughly cleaned my system and made some adjustments. They did an excellent job. They responded and called me on time.We spoke by phone several times to make sure all the problems were taken care of. All of the work was reviewed at the end to make sure the system worked well.

I like My Computer Works so I hope they stay in business forever. When I have called them, the representative was nice. He explained everything and fixed what I wanted. However, I always have to wait for them to get through their list but it wasn’t too bad.

One very important issue for myself, is that I've been advised management does not push their techs for 'speed'!

My computer was showing a message of "could not plug in." It looked to me like a big problem, but thanks to My Computer Works team it was solved and I got back an upgraded computer that can "plug in." Special thanks to the technician who worked with me.

My Computer Works is a very responsive company with a staff that is always helpful and makes sure all my concerns have been answered. They make sure the safety and security of my computer is up to date and are willing to share their thoughts on computer upgrading or recent computer hackings.

I am always satisfied with the results I get from My Computer Works personnel. They are thorough, polite and fix the problem I am having. My only problem is they take so long getting back to me from the initial call. THANK YOU.

My Computer Works have all just been unbelievable. They're very easy to contact and their techs don't make you feel like an idiot when you ask questions. They have kept my computer humming ever since I have been with them. It's just a satisfied feeling that I don't have to worry about anything. I would recommend them to anyone.

My PC was all screwed up from me trying to correct a small problem I created. Your company did in a small amount of time what others I've spoken to did in a short time. I'd like to be able to use the same password on all my software but it won't let me.

I was having some problems with a program so I called My Computer Works. There's a time limit on how long you can be on hold with them. They were going to call me back. I went into the queue and could go online and see where I was in the queue. I had to leave so I couldn't stick around for it so I cancelled. I called the next day and I got in within a fairly short time. They logged on, helped me go through the program and the problem that I had was taken care of. I've never worked with anybody in the computer business that treated me as well.

My Computer Works is there when I need them and I have been a customer for a number of years. Every time I called, I have been pleased with everyone. They call me back although sometimes I have to wait a number of hours but that's better than calling the computer geeks and wait for two days. They fix the issues of the computer, then it works. If I didn't have them, I'd have to adopt an eight-year-old because he knows everything about computer that I don't know at 81 years old. During this age, old technology has passed us by. I'm so glad that I've found them. They do a great job.

My Computer Works has an amazing staff - from the office personnel to the techs who fix computer problems. They are incredibly professional, knowledgeable, caring and thorough. It is easy to reach them. The response time is very quick (for my membership, 30 minutes max.). I've been a customer for almost seven years. I highly recommend this company.

I had an excellent experience with My Computer Works. I'm not very bright so I screw up the computer a lot and all I have to do is call them and tell them what my computer will or won't do. They'd call me right back to set up the time and they'd go into it remotely and fix it. It's wonderful. My computer is just like before that computes for me every after MCW finishes with their service. Their rep was pleasant and easy to talk to. I tell people if they need tech support that's the place. They charge a buck a day, they're open 24/7 and they always get the work done. I'd recommend them to anybody.

Took their monthly service and have used them twice since started. They cleaned up and restored my computer (took all day) and it works like new! They took the time to go through all my work related and personal functions I use all the time. I would highly recommend them.

About a month ago, I had my computer switched from a 7 to a 10, a new series of AOL software that I'm on. I'm not happy with the 10, but My Computer Works was very good in getting me set up with it. I had a problem with not being able to get my list of my mail people from the first computer to this one. And so they had to end up putting me into Outlook. Now, I'm working on it, sending out information to people from that list. Another little problem I’ve had was that I wasn't able to go to the icon that automatically sets me into the list for some reason whether there's a glitch or something in the way when it was set up in my computer. So I had to make phone calls. They did get that corrected and very efficiently, so I was very happy with them. They really saved my cookies plenty of times.

My computer was starting to run slow and I was going to go back to school online. So I called My Computer Works and Sean went through my computer and found a couple of things that needed to be fixed and updated so that the computer ran faster. Sean is the one that I went to the very first time and if at all possible I get him. But all of them have been nice but Sean is my favorite. I ran into a situation where my computer was still under warranty but Toshiba didn't want to recognize it. So Sean got on a conference call with Toshiba and made them send a box where I could send my computer back to them and fix my computer, still under warranty. So even in a difficult situation, My Computer Works people talked for me in the conference call.

I was having issues with my emails being reversed on my computer and my IPad not having printing abilities even though it did last month. Cody was very patient and was able to fix both. If you have any more questions you can call me at the phone number I left in the queue.

I appreciate the prompt and friendly service given to this old lady who doesn't really understand the new technology. Face to face, you might laugh at my ignorance, but on the phone you are just helpful and accommodating. Keep up the good work. Bless you all!

Are you open this holiday? Why am I listed in the queue if you're not open? Why don't you answer your phone or have a message saying whether you're open? Why was I in the queue for hours and never contacted? Why doesn't the website say whether you're open that day? You say 8 am to 10 pm (but no time zone) but you don't answer the phone. My next contact will be to cancel my membership.

My printer were broken, The computer tech repaired online which took 45 min... He also check for service my system for bugs, and he updated my system, which I needed because I have not had the service since Jan 2016.

The techs from My Computer Works are absolutely outstanding. They’re always able to help. When I've requested for service, my experience has always been very pleasant and prompt. They call me back within an hour. Recently, my machine got infected with some virus and they took care of it for me. Their tech was very knowledgeable and he was able to fix my machine and get me on the road again.

I have been with My Computer Works for a number of years. I called a while back with trouble @ a very nice man took over my computer @ less than an hour he had things going really great. I am so glad to have them.

I had My Computer Works install Malwarebytes for me, and then I asked them for a couple of other gizmos, and it was all good. Their representatives have always been excellent. When I request for service, the timeline varies because they’re busy when I call in. I got to wait my turn. But the service has always been excellent that's why I stick with them.

We have had both the onsite and remote techs work on repairing some chaos in two different computers. The remote techs have been excellent, patient, knowledgeable and thorough. The On-site tech was the same but we felt there was little need to have spent the money charged for this service, since it was redone and completed better by the two remote techs. We find the company very helpful generally and would recommend them to our friends.

When I have software problems, I usually get ahold of My Computer Works. Also, I picked up a new desktop this year and they helped me set it up. I’m 78 and I didn’t grow up with computers, and the people at My Computer Works have taught me a lot. In a lot of cases, I can help myself and if I can’t, I get on the phone and I set up that they call me within the hour. They are fantastic. I'd recommended them.

This past experience was my third time using Computer Works to clean up a slow computer. Each time has been a positive experience, and seemed to correct the problems I was experiencing. They are easy, convenient to deal with as I schedule a time and they have been there when the time came. Easy to talk with and they help you understand items in the unit not needed etc. Would recommend to anyone!

I needed Windows 10 removed from my computer and re-install a previous Windows in order to do work with my job. Crystal walked me every step of the process and help me understand my best options for getting the work done.

So, when I called My Computer Works (before signing up), the "sales" person was explaining all the benefits of membership. He explained that although only 1 computer would be covered, my smartphone and tablet would be covered for support also. Let me be clear, he was very adamant that they could help with these devices. I found out later that just this one additional benefit came at an additional $10 a month. So last night I decided to try their smartphone support. About 3 days prior to this, my daughter had done a reset on her phone to clean it up. She was left with a little problem when making phone calls, the screen would just go black and not come back if no one answered.

Very reliable service! Expert techs and very friendly staff at Computer Works. Anytime that I call, it takes 1-3 hours for them to reply back and fix any problem. Give them a try. I've been with them for almost three years now.

My Computer Works (MCW) have always been professional, courteous and willing to assist me with any and all of the computer problems I may have. MCW will walk you through their set up, very patient with this limited computer skilled person!! Have been with MCW for several years, initially, they corrected a major virus my computer had (took a couple of days). Highly recommend this group for your computer needs.

I've been a subscriber of MCW for at least 5 years-maybe more. Whatever problem that I have had with my computer always got fixed. As I write these words, I'm a little amazed myself at those words. I can't think of many services or companies that always fix whatever is wrong. The techies and other personnel have always been easy to deal with. I recommend My Computer Works 100%.

I believe I've been with My Computer Works for ten+ years now. I typically have to call them 2-4 times a year for different issues. Every time they have been able to resolve the problem and provide helpful advise. Not only do they fix the problem, they typically review my system to make sure it is running efficiently. Excellent value for the money as I know it would cost me 3-5 times as much...and the downtime is minimal. One of the few companies I would recommend to anyone!

My Computer Works helped me three times. The first two times were critical and the third time is a platform issue. They solved it all and they are scarily efficient. It was fast and I was not used to fast service. With my hosting company I get up at 2:00 in the morning and call them, because that's when the techs are available, so that's no fun. My Computer Works is a good system. Their reps were perfect. They were courteous and knowledgeable. It's a big surprise to me that there is an actual company that does stuff because I've been accustomed to relying on local geniuses to help. They work in a business-like way, and it's a wonderful service. I’ve known about LogMeIn and it’s tough to know who you’re gonna let in to your computer. But with My Computer Works, I have not had a single security concern, and they’ve performed very, very well.

They're very professional, friendly, and courteous at My Computer Works. They know what they're doing and it takes a little bit of time to do it, but they usually get back to you within an hour. They take care of the issues and they explain things very well. I haven't had any issues with my computer since the last two times that they looked at it. It was an excellent experience and I would recommend the company to anyone.

My Computer Works just hooked up my new multi-use, wireless printer. The technician was fantastic in explaining everything and not giving up when roadblocks popped up. And she did fixed everything remotely. In short, my monthly fee is well worth it as I use the company often, saving hundreds of dollars per year.

About three weeks ago I got a scam announcement that said that my computer was infected with a Trojan and that I needed to call them. It had an 888 number there which is toll free but I did not call them. I instead called My Computer Works and they got right back to me within about an hour. The rep said that they've seen the exact same one before. It's performed in the country of India by some people that just roam around looking for victims. He also told me that one of his clients, some elderly woman, unfortunately went ahead and called them. They were the nicest people and were very polite and they ripped her off all of her money out of her checking account. She was naive enough to give them the passwords for her checking account. So he said they're glad I didn't do that. I told him that's why I'm paying for their service because I don't know what's real and what's not real regarding computers. I'm pretty uneducated about those.

Sometimes my computer’s working really slow or it's doing something it's not supposed to do so I call My Computer Works. They check it, find all the viruses and fix whatever the problem is. I have the plan that they call up to make an appointment and they call me the next day. Usually, someone calls me back within an hour to make the appointment. It depends on how busy they are. Sometimes I get service the same day if they're not too busy which is okay too. At any time I worked with technicians from the company, they knew what they're doing and they were quick about it too. Sometimes it took a couple of hours because they had to wait in between screens to change and when they were checking for viruses. But they're great to call back and explain what's wrong and what they did to fix it.

I've always had good support and assistance from My Computer Works. If I call on a weekday morning at 7:00 or 8:00 o'clock in the morning, I can't always get what I would call an immediate response just because they're busy. However, I've never been in a situation where I'd have to have something done at that immediate minute or I was gonna die. So from that point of view, any waiting time has not been an inconvenience and that helps. Any issue has always been resolved remotely. There's always been a level of improvement with the performance of my computer. There hasn't been any issue after I've had them, and I didn't get off and say, "Oh gee, it's not working," or "Gee, I have to call them back."

MyComputerWorks.com "ALWAYS" solves any and all computer problems that I have AND ALL their techs have English as their first language. I can call them for ANY computer problem and they CHEERFULLY (and in English) assist however they can.

I had a problem with my computer and Matt from My Computer Works went above and beyond the call of duty getting it fixed for me. He was very articulate, very patient, and was very determined to solve the problem. And he did and so I have absolutely no complaints. Recently, I could not get to Yahoo! and they kept telling me that my username was issued to some other name so they wouldn't let me in. I called My Computer Works and I was surprised that I got in so quickly. It usually takes longer because the reps are busy but I had somebody within two hours of my initial request.

I have a tune-up every six months with My Computer Works. They are topnotch across the board. My Computer Works took on a major problem when I first hooked up with them. So far, my computer's running better.

From the owner of the company Luke Ford to the many technicians - most recently Ryan, Allen & Hayden - they give exemplary customer service. They immediately connect and will work for days if necessary to resolve your problem. Incredible!!!

I have always been pleased with the help or assistance that I have received from My Computer Works. A number of years ago we had contracted with a fellow to do some work on our computer and shortly thereafter our hard drive failed. They kept bugging us to check our computer and I told them what happened. I don't know if there was a connection, but they still keep calling.

Our Apple gradually got more and more sluggish. Kept having messages that computer was compromised with viruses. Eventually the computer stopped working altogether. We called My Computer Works. The technician you sent was well versed in all aspects of the Apple and is licensed in repair of Apple computers. As it turns out our computer was full of viruses, which your technician (Carlos) got rid of. He set us up with a reliable security company, reset everything on the computer and gave us lots of information on how to keep the machine working properly. He was courteous, extremely knowledgeable, and a pleasure to work with. We are very satisfied with the results of our call to "My Computer Works".

I have My Computer Works do a cleanup of my computer at least once a month. One of the technicians called me and I clicked on the little icon and they join with my computer. I use a desktop daily for my work and home, so it’s important to me that it’s running quickly and efficiently. When it looks like it’s getting bogged down and the restarts don’t work anymore, I give them a call and they call me back the same day and either schedule an appointment or take care of the cleanup right then. I have called them in the past for a viral attack and they were right on top of it. When it comes to something important, the techs are back to me within minutes with advice on what to do. They even give general advice on different types of software, when to upgrade the computer, etc. I’ve had nothing but good experience with them.

I’ve been with My Computer Works for nine years. I joined up with them a couple of months after they started. I have a home office and I have my desktop and laptop under contract and service with them. They have been there for me from the very beginning. I am very comfortable with the fact that my computer is not being attacked, that I could call them any time I want them to do a cleanup and a run.

I continue to be amazed at how effective it is to work with My Computer Works. Each tech is knowledgeable and extremely proficient in making my computers work exceptionally well. I heartily recommend them!

My hard drive was failing, MCW helped me select the correct replacement, order the necessary items to do the swap. It was a easy transition and I did not lose any files or important client data for my business. I have been with MCW for 9 years.

I just bought a new computer so I needed help to get everything set up. Setting up Microsoft and even my e-mail account was hard for me. The people at My Computer Works were very helpful. The first gentleman I spoke with was with me for five and a half hours. He worked on my account. I had to call back again and the next girl I spoke with was so sweet. I really recommend this service to anybody that is having problems or is illiterate with their computer like I am.

I have used My Computer Works services for a number of years now. They have solved many problems for me, have never failed to do so. I highly recommend them to all my friends and anyone who needs technical help. Thank you again and again, My Computer Works Technicians!

I make a living as a business broker, business valuations & machinery & equipment appraisals. Most evenings, I have computer work that has to be completed for the next morning. Local techies offer service from 8 a.m. - 5 p.m., no Saturdays or Sundays. My Computer has extended hours 7 days a week. Secondly, all technicians are consistent/standard in their approach. I simply sign in & go about my work. You call when finished. Totally professional.

My computer was running slow and there was a malware problem that the technician discovered. I go online to request for service, and I usually get an answer quickly. There's also a clock running to tell me when my number is up and ready. They fix problems and everything works until the next malware or if something happens. It's an excellent experience with My Computer Works, and I've recommended them.

I was hacked twice. Computer Works was able to fix the problem in a timely fashion. The techs I spoke with were knowledgeable explained what was happening and answered my questions in a way I could understand.

I have been delighted with the help I get from My Computer Works (MCW). While I can run circles around most people within a computer application, if I cannot open an application, or something happens to my computer, I am absolutely helpless. My sons have tried to help me, but they quickly get frustrated with my ignorance. On the other hand, every technician I have spoken with at MCW has not only been helpful, every one was gentle and offered explanations that I could understand. All of them have extended themselves to ensure that I don't get in trouble again often taking hours to clean up something I have stupidly done. I can recommend MCW for their great customer service, promptness, and ability to solve my issues. Thank you.

The last time I had a problem w/ my HP computer, all of the techs at MCW were VERY helpful-- friendly, professional, and really seemed to want to solve my problem {which they did}. I am enjoying my computer now-- thanks!!

The monthly fee is a little heavy but... The service is absolutely worth it!!!!! Any problems with my computer, they are right there ready to help. When I first called, I thought for sure my computer was hopelessly infected... Thanks to MCW it's now as good as new. I will be with them for a long time. Great USA based business!

I've subscribed to MCW for at least 10 years. The services this company provides, and technical expertise, far exceeds my expectations. Utilizing this service has enabled me to do my job with little to no interruption. Plus, MCW keeps my PC clear of viruses, and each time I need to upgrade my equipment they are there to provide everything needed to transfer the old data to the new machine, and get me up and running in no time!!! I highly value this extremely capable service company!

My claim was very satisfactorily resolved.

Every month when I see the payment for my services, I wonder why I continue it. But I remember when I have problems with my computer. One call and the problem is always solved to my satisfaction. I have been a customer for several years and appreciate the convenience and quality of My Computer Works service.

The assistance I always receive from "My Computer Works" is thorough, accurate, and I am never afraid of being 'taken for a ride' by a company which I have had no personal interface with. It is oftentimes difficult to accept online assistance from a business with which the consumer must trust at face value and a Better Business Bureau rating (which can easily be falsified). My Computer Works always delivers what they promise with honesty and knowledge. It may seem somewhat idiotic, but I recently bought a new computer, two different types of software (one for security and one for backing up my files) without so much as any face-to-face communication. My bottom line is that MCW is a great and trustworthy organization and I plan to continue working with them.

They saved my memory when Geek Squad couldn't. My hard drive crashed when Microsoft forced Windows 10 on it. Everything was lost. My Best Buy sold me a defective new computer and that didn't help. Finally, I turned to MCWorks who has been doing daily backups. Eureka!!! They were able to recover everything and have helped me with every Windows 10 problem, of which there have been many, since. I have recommended them to many people and always will.

I've been with My Computer Works from the beginning when they first started years ago. I won't go to anyone else. They're knowledgeable, polite and always resolve my issues. They're worth every penny and more.

Absolutely the best decision I've made for PC repair. Much more convenient than having to unhook, take somewhere, wait for days, haul back... Great techs, fast service, and I never have to leave home.

I would call My Computer Works any time I have a problem. Like when my computer had a virus and it took a few things out. Then today it’s back to running like it was supposed to do. I don’t have any problems getting into the service and it takes 30 minutes or less for me to get to work with someone and then getting it fixed. My Computer Works experience was great and I have nothing bad to say about the company.