My Computer Works Reviews

First used My Computer Works about a year ago for one occasion. I was billed every month afterward even though no work at all was done. When they Increased the amount taken from my credit card I decided to call as I was being charged for nothing for a year. I spoke with Chris who promised me that the next 3 months would be free, Then I will be charged $19.95 a month instead of the $39.95 currently charged. Chris even set up a date and time where they will checkout & clean the computer. Every promise was nothing but LIES!. I got billed & no one ever called me for the cleaning. Worst people to deal with as they steal & lie. Never again!

Excellent help today from billing department. My elderly parent signed up for service and problems - received help when he called - and promptly forgot whom he had called and what he had been told. We asked that his account be closed and were helped immediately with our problem. It great to find a service that is helpful and interested in their customer's wellbeing. A gift in today's world.

I love My Computer Works. Nice Tech people. The price is good. I can call them 7 days a week with a question. I learn a lot. They teach you so much that if you want to learn something, they will teach you. Working from Home or personal use on the computer, they are 5 stars with me.

Do not use My Computer Works. They help you one time and offer a deal. They keep charging your account every month and will not let you cancel. Another dishonest and terrible company. WARNING STAY AWAY FROM THEM!!!

IT Problems? My Computer Works, which is a remote IT service, has been my lifesaver for almost 20 years whenever I need help with anything related to IT. I pay $40 per month and can use the service whenever needed on my phone, pad or laptop for no additional charge. Their techs are proficient with PC and MAC.

This company provided service for me one time only in June 2024. I was not very satisfied because my computer problem came back immediately after 30 days. The worst part was they keep charging my credit card in July and August without any service nor my knowledge. I had to call my bank to dispute the charges, and cancel my credit card to prevent future fraudulous charges.

Tldr, cancel the subscription right as you get your problem fixed. You can use reddit or another forum if you need more help afterwards. The service was genuinely great. But I was signed up for a $30/month subscription without my knowledge. I called support after realizing the subscription charges on my bank account and they could only give refunds for charges that were made under 2 weeks ago. Seems like an odd practice, especially when the service (subscription) was never used. The support guy mentioned I had agreed to their T&C's when I first connected with the technician that helped me the first time, though a hidden (as far as I remember) subscription is definitely uncalled for. I wish it were illegal (if it isn't already).

MCW has many very good techs. However, I always receive outstanding service from Crystal. She is quick, smart, pleasant to interact with, and she really knows her stuff around the internet and computers. A big plus for me is that she is an expert user and tech regarding Samsung phones, one of which I also have. So, Crystal is very helpful on many counts. Thanks, MCW for hiring great techs like Crystal!

Robert T. I wanted to have my computer fixed, hard drive crashed. They sent out someone who did not know what he was doing, and could not fix my computer, yet still charged me, (discounted to $257.00 from $265.00). I still don't know what I paid for? (EFFORT WITHOUT RESULTS.) To add insult to injury they continue to charge my card every month $39.95 for nothing, STRAIGHT FRAUD. Do not give them Any credit card information. AVOID - USE GEEK SQUAD. THEY ARE REPUTABLE AND DON'T STEAL.

I would give zero stars if possible. I've used My Computer Works several times, for the convenience of not having to take it anywhere, or having a tech come to my home. I've questioned some of their conclusions with past issues, but have mostly been satisfied. A couple of times, the problem was resolved using a "bandaid". For example, my Brother wireless printer wasn't working. We spent several hours on the phone and he couldn't get it to work. He said that they don't recommend Brother because of problems like this and if I wanted to continue using the printer, I would have to get a printer cable because my printer didn't have any other type of connection. I bought the cable and then I bought a new printer a few weeks ago.