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My Computer Works
Overall Satisfaction Rating
4.76/5
  • 5 stars
    303
  • 4 stars
    16
  • 3 stars
    4
  • 2 stars
    6
  • 1 stars
    10
Based on 339 ratings
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Looking for a tech support service?

    My Computer Works

    ConsumerAffairs Unaccredited Brand

    My Computer Works! ...Does yours?

    My Computer Works, Inc. is a leading provider of help desk and personal technology support services for thousands of consumers and small businesses nationwide. The company's friendly, patient and professional U.S.-based technicians are available 7 days a week to solve your problems immediately.

    With a number of affordable options, including one-time support and unlimited support memberships, everyone should be able to say: "My Computer Works! Does Yours?"

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      My Computer Works Reviews

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      Page 1 Reviews 1 - 10
      Rated with 5 stars
      Verified Reviewer Verified Buyer
      Original review: March 1, 2019

      I just signed up today with the monthly service plan. Called and spoke with Josh, he set me up very quickly! Anthony from tech support called, I let him have at my computer!! It's brand new and was running slow! Much better now! Thanks so much for taking good care of me!!!

      2 people found this review helpful
      Rated with 5 stars
      Verified Reviewer Verified Buyer
      Original review: Feb. 27, 2019

      Anthony ** did an amazing job on my computer. He got it cleaned up and removed a virus. He was very respectable and considerate. He got it fixed in a very reasonable amount of time. I will call again when I need help. Thank you.

      2 people found this review helpful
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      Rated with 5 stars
      Verified Reviewer Verified Buyer
      Original review: Oct. 31, 2018

      Anthony did an excellent job. I chose remote repair and was not disappointed. The whole process was quick and easy and definitely stress free. I will call again when I have questions or problems. Thank you!!

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      Rated with 1 star
      Verified Reviewer
      Original review: July 12, 2019

      September 2018, I requested My Computer Works look at my computer which had ceased to operate after a Windows 10 update. I had to give my credit card information. The technician BRIEFLY connected to my computer and informed me my computer was old and couldn't be fixed. I assumed there was no charge for this initial evaluation which took less than two minutes. Assuming that was it I forgot about them. They then drafted my account for $400 over the next months. I discovered they had signed me up without my authorization for a service contract on a computer they said could never be fixed.

      Next they raised the service contract's monthly draft by 17% without informing me. I requested a full refund and informed them I was not pleased with how I was treated. Ellisha ** said she would get back to me. I have yet to hear from her. I'm still out $400. If they were a five-star company, they would have refunded all my money and then asked me to contact them next time I had a computer problem. The only way they can remain in business is to steal money off credit cards without fixing computers for customers and then sign them up for service contracts without their authorization. THIEVES AND EXTREMELY POOR CUSTOMER SERVICE. BEWARE!!!

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      Insufficient response received
      Verified Reviewer
      Original review: Feb. 10, 2019

      The computer technician that My Computer Works sent was terrible, didn't help us at all, was just determined that we sign the "contract" with MCW that relieved them of all responsibility re: if the technician know what he was doing. He stayed for few minutes, took the casing off of the tower, fiddled around for a few minutes, then left without restarting or reviewing if the computer worked. When we tried to connect to the internet there was no connection, no matter what we tried. We ended up going back to an Ethernet setup because the connection in the tower was completely gone. And the tech had just left the casing off of the tower when he left.

      Everyone should beware of this company. When I called them, they said that they were only a broker and that they did not guarantee any kind of result from their network of technicians. When we called the technician to complain, he said that we had to pay another $117 for him to come out. This company is the worst I have ever dealt with. They are a sham designed to rip people off! I can't believe they are still in business! They should be investigated for fraud and scamming people out of money for worthless service! BUYER BEWARE!!!

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      2 people found this review helpful
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      Insufficient response received
      Verified Reviewer
      Original review: Jan. 3, 2019

      I had an issue in November 2018 with my HP All-In-One PC. It wouldn't boot up and I could not find my restore disc. The tech at MCW talked like he was stoned, very slow with long pauses in between. I gave him the info he asked for and his response was, 'Ugg all in one PC's have a tendency to do this, you're better off buying a new PC'! He said he was escalating to tech 2 - NEVER got a call back in over a week. I took it down the street to my local PC repair shop and they had me up and running in 1 day! REALLY?

      The solution from MCW was to buy a new computer? Second issue, I canceled our service for 2 computers after this instance due to lack of professionalism and being unresponsive - they never answer the phone, you have to email and leave messages and HOPE they call you back. This is January 3, 2019 and I just got billed again! Left ANOTHER message and sent yet ANOTHER email requesting to CANCEL and refund fees from back to November 2018. HORRIBLE SERVICE!

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      4 people found this review helpful
      Rated with 2 stars
      Verified Reviewer Verified Buyer
      Original review: Nov. 10, 2018

      I was told I would be emailed a receipt. Never received. The TECH was in the computer 3 hours, did good doing a cleanup. The TECH told me I needed a new computer even with my computer will be 3 years old come 12/26. It has WIN10 and he stated the updates would slow down my computer. He stated they provide a serves to select a new computer. I suspect that they also sell computers and this is an attempt to have me buy from them.

      I work for an IT company. I talked to my boss and he said I should not have a problem with WIN10 updates stowing down my computer, for how I use one it should be okay. I wonder now if something was done to have a program running in the background which cause my computer to slow down. I do the task manager and see CPU percentage high. Then when I try to see what is running it goes away. I paid the $99 and will try the company a month or so. If things don't improve I will cancel and find a different company that is not interested in me getting a new computer.

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      3 people found this review helpful
      Customer increased Rating by 3 stars!
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      Verified Reviewer
      Resolution response: Oct. 16, 2018

      We had used this company for a few months and while they are knowledgeable in fixing computer issues, we had to cancel due to the commencement of service taking longer than 1-hr (we had the Executive Support plan). HOWEVER, the customer service provided by Kerry (customer relations manager) was excellent- 5 stars. She was very good with getting back to us with calls and emails (we had an issue with our phone line which we didn't know about for a couple of days) as well providing us with all requested information.

      Original review: Oct. 13, 2018

      I signed up for the 1-hr call-back guarantee (at an extra charge) months ago, but there had been multiple times that my requests had gone without a call-back for well over an hour which resulted in my spending an entire weekend working on the problem myself. I signed up with this company because of the aforementioned guarantee as technical issues can wreak havoc on small businesses. I requested the service be canceled months ago - didn't happen. I was unable to receive assistance via phone (lines are always tied up).

      I then emailed the billing department, received ONE email from Alicia stating she had called (I was unable to answer due to a business meeting) and gave her availability for the day. I followed up that SAME day... Nothing. Since her (one) call nearly 1 month ago, I have attempted to contact her via FIVE emails to Alicia in addition to attempting to contact the company via email and phone (again, always busy). AND I'm still getting billed.

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      Be the first one to find this review helpful
      Rated with 5 stars
      Verified Reviewer Verified Buyer
      Original review: Oct. 12, 2018

      Computer was responding poorly, freezing up and not communicating. Antony did a wonderful job in fixing all the issues I had with my computer and it is working fine now. I also had issues with my printer and that has been resolved successfully. I would highly recommend their services.

      2 people found this review helpful
      Rated with 5 stars
      Verified Reviewer Verified Buyer
      Original review: Sept. 21, 2018

      I was having issues with my Computer. I could not get connected to the Internet. This was happening for Three days. I then decided to call My Computer Works for some help. I first talked to Bo and he told me that they could correct any issues that I was having with my Computer. He explained the cost and time frame to get my computer up and running. Then Anthony was my Tech & did a very excellent job for me. All is well!!!

      Be the first one to find this review helpful
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      My Computer Works expert review by ConsumerAffairs

      My Computer Works, Inc. was established in 2005 and is headquartered in Scottsdale, Ariz. They offer remote technical support for all types of devices to individuals and businesses.

      • Service options: My Computer Works offers a wide variety of services, including remote assistance, data backup, onsite support, virus removal and more. They can help customers with both PCs and Macs as well as smart phones and tablets.

      • Membership plans: My Computer Work offers several types of memberships and stand-alone services to meet consumers’ needs. The company’s website clearly lists the services included in and prices of each plan.

      • Online chat: Interested consumers can get answers to their questions about My Computer Works via a live chat tool on the company’s website. This tool makes it easy to learn more about their services.

      • Response time: Each membership plan lists the maximum time frame customers will have to wait to receive support after they report a problem. Consumers can feel confident in knowing their request will be addressed in a timely fashion.

      • Blog: Interested consumers can flow the MCW Blog to read about tech news and treads as well as way they can protect themselves from online scammers. The blog is updated regularly.

      • Best for: My Computer Works, Inc. is best for those looking for either remote or onsite technical support for their business or home computers.

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      ConsumerAffairs Research Team

      The ConsumerAffairs Research Team believes everyone deserves to make smart decisions. We aim to provide readers with the most up-to-date information available about today's consumer products and services.

      My Computer Works Company Information

      Company Name:
      My Computer Works
      Company Type:
      Private
      Year Founded:
      2005
      Formerly Named:
      My Computer Works
      Address:
      7975 N. Hayden Road
      City:
      Scottsdale
      State/Province:
      AZ
      Postal Code:
      85258
      Country:
      United States
      Phone:
      877-294-0719
      Website:
      mycomputerworks.com
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