My Computer Works Reviews

Called on Thursday to schedule an appointment to have a television installed. Spoke with Josh. He assured me they could have a technician out Saturday afternoon, so I took the day off missing out on 12 hours plus of overtime (approx $800). Saturday morning I get a call from their office. She tells me that they do not have a technician in this area and won't have until Monday. She assured me that she would have a technician here between 6:00 and 7:00pm. So again... I left work early today, missing out on even more overtime. Technician is a NO SHOW!!! Called their office, got the long list of BS apologies and excuses then was transferred to another dept where I had to leave a voicemail. Finally received a return call and they tell me the technician was never assigned the call... just more BS excuses! THIS IS UNACCEPTABLE!!!

My interactions with the reps at My Computer Works have been excellent. They are very customer oriented and they not only fix the problem but they also try to let me understand what they’re doing. I’ve been with them for over a year now and six or seven times I brought my computer to them. They had solved the issues every time and they’ve been very pleasant in doing it. I pick up things in the daily use of my computer and it slows down but they have always been able to take care of it for me. I’ve also used them on the mobile telephones and they do a good job on that too. They’re great and they seem like a very honest and reputable company, and I’ve been very happy with them.

I've had a very good experience with My Computer Works. They are excellent and I would recommend them.

I was scammed one night. I called one place that was located in England, then gave them my credit card and they charge my account. So, I said to myself that it was a scam and I wasn't feeling safe. Then I found My Computer Works, spoke to a woman, and she cleaned up the whole thing. Then we joined them, which was about a year ago and we've been together ever since. Before that, we had a fellow in the neighborhood who did it but he got another job because he wasn't making out with fixing computers and there wasn't enough work for him. And then through the years, we got other people come in. With My Computer Works, when I call them, 15 minutes later someone calls me back. We then sit down, work on it, and then I'm back online.

My Computer Works told me that changing the hard drive on my computer would take care of all the problems. I talked to eight different people during the course of this thing and the last two people said my computer should never have been upgraded to Windows 10 and that it was the new hard drive that was causing the slew of problems I was getting, so they refunded my money and I bought a new computer. The people I dealt with were very nice but the guy who sold me on this upfront should never have done so. Overall, my experience wasn't good and I would never go back to them or trust them in the future because of what they did.

I stopped the service from My Computer Works because I couldn't get them to call me back on a problem I had. I started August 18th of 2015 and have been paying $39.95 for two solid years and when they didn't return my call, I called the credit card company and told them to stop the payment. I heard nothing from Computer Works. I even sent them an email but they never responded to it.

My Computer Works keeps my computer free from bugs. I have their monthly service and I like that I don’t have to think about it. I can call in if there’s something wrong with the computer and I'll be put in a queue depending on where my call falls in line of everybody else who needs some technical assistance that day. When it comes up to the no. 1 spot, one of the technicians will call me back, talk to me about the problem, connect with the computer, and take care of it. They always take care of everything right away and the computer has been excellent since the last service. The people I worked with were good and I’m comfortable and satisfied. It’s convenient and dependable.

My printer wasn't working, so I called My Computer Works to get it working. It ended up to be an all-day thing. They put you on hold a lot. The technician did something that it should have worked, but it didn't and you have to pay him upfront. I had to call back. It was like four or five hours before they returned the call. I'm older, and I’m not computer literate. They act like, "You should know all this stuff." Well, I'm sorry. I didn't grow up with computers.

Jason ** did an exemplary job of finding the problem with my computer and fixing it. It took him a long time to fix the issue and I commend his perseverance. He was also very patient with me as I am rather slow on the computer. I'd recommend your company highly.

I called My Computer Works with a very technical problem and as soon as they could take over my computer, everything went perfectly. The tech straightened all the problem out and got the virus out. Everything they have done has been extremely efficient. They're friendly and nice, especially considering that I’m over 70 and not good at this stuff. I’ve had dealings with other companies and it’s been miserable. However, the young men from My Computer Works are so respectful and understanding and they don’t snort at me.

I have been working with My Computer Works for two years. They've always been dependable every time I call. They give me an appointment and when the time rolls around, they usually call to let me know if they can't get to me. I'm real satisfied with them. They have always been able to solve the issues that I've had. They did service on my computer lately. It is going to be slow topped with a hard drive in it but it's still running.

Requesting service with My Computer Works is sometimes good and sometimes, it isn't. The people that work there are very nice. But sometimes, they're so overworked that they barely have time to get back to me in a period of time that I want. They're supposed to get back in an hour but sometimes, it takes several hours. The most recent one that I called them was for something that my computer wasn't doing right. Once I got them to help me, it worked better.

My experience with My Computer Works has been very erratic in the past several years. I have seen the service jump from excellent to terrible to fair. My computer was running slow the last time and it was very difficult to reach anybody. They say they’re going to do something but they do not. I have to keep going back since they have a lot of different techs. And just because you call, you don’t get the same person all the time. So if the problem doesn’t get settled the first time, you just have to call back. You just have to keep on trying until you get somebody who can fix it. While communications can be improved and I’ve talked to Luke Ford as recently as three weeks ago about it, they’re still a long way from fixing the problem.

I was on vacation when I started having computer issues and from where I was, I didn’t know a soul. I did a search and found My Computer Works. The guy came in within a couple of hours and checked for spyware, adware – those kinds of things. He was very pleasant and helped with my issues. But what resolved it was a new hard drive and after that, I felt a little more confident that I was safe in using my computer. They were very polite and concerned with my issues. They were also speedy on the job and I’m not dissatisfied with their service. I knew that when I walked in the door, I was obligating myself for six months which is 60 bucks a month and that was back in March. But I need to contact them and end my subscription since I have found a local technician.

I am 89 years old, am demanding in spite of my frailties, or because of my frailties. My computer went down, and I called My Computer Works. They were responsive, timely and efficient, which is very important to me. The pricing was something I could afford, since I am on pension. They were understanding of my position and condition, and very insightful in dealing with me.

Contacted what I presumed to be main office of "My Computer Works" and described problems I was having. Was told services available and costs and opted for one time service charge. Was contacted by service rep shortly thereafter and after discussing problems service rep proceeded to explain process involved and he started his service. Contacted me several times and successfully completed cleaning up the problems with my computer to my personal satisfaction.

Great experience. Pleasure to talk to and fix the problem fast!!! Would recommend that everyone use their service. A grade A company and fast service. They really saved me a lot of trouble and help me get my computer back to its old self. Thanks!

Had a bad experience with scammer. Found a company to take care of my computer. They closed. Difficult to trust next company and received excellent service from My Computer Works. Very professional, patient, easy to follow their directions. Have confidence in using their service again.

I've been with My Computer Works for about 7 years. They solved issues to the best of their ability in remote and did a good job for me. They do more than just the computer and do their best to help if I got problems with email. They have a program wherein they're supposed to get back in an hour and I can ask for a credit if they don't. I've never done it and right now they have a tendency to get back in 2-3 hours. I am recently trying to change over my billing to a different program and I talked to them this morning. They were very polite however it was hard to get to them. Their main person that deals with that was out but I got them. I'm a realtor and My Computer Works is a good program for me. I'm surprised that more realtors don't use it but I recommend it. I'm satisfied with My Computer Works.

The Tech, Mathew, was very polite and professional. He was a true Knight on a digital, white horse. Thank you so much. I will connect to and utilize the internet with confidence from now on. Thank You SO Much.

Everything has to be done with a computer and machines and I don't like it. I have to use a computer every single time and My Computer Works has saved my life. Sometimes, I get frustrated with the problems but their reps are always very nice, patient and kind. In fact, I was just talking to somebody and he was trying to help me. I'm going to continue with My Computer Works as long as I have a computer.

Having problems with a scammer, who was telling me I had problems with Microsoft, I then called Computer Works and they checked out my computer and there was no problem with it, needless to say they gave me a very uplifting day.

Several days ago, I had a horrible experience trying to acquire a Tech Service Company, that was honest - upfront & reliable. After McAfee ripped me off, I was in tears - & turned to Consumer Affairs to report them - now I've learned since, that they won't let me report them as they are contenders. Unreal. In my huge dilemma, I requested the top 3 tech support firms with the best of current ratings... & I contacted MCW. It is the BEST MOVE I have made in years. The sales person Kerry, was superb - patience unmatched! She gave me an appt time the following morning (since I was too burnt same evening after all day McAfee lies & runaround) ...& believe me - I was literally shocked that Kenneth (my tech guy this day) called me first thing next morning - as promised. Poor guy - spent hours & hours getting my system back on track - & every single time he told me he would do something - HE DID.

All I know is that You guys are super and I would recommend you to anyone. I would never use anyone else. This company has saved me multiple times from problems I could not solve myself. It would be to your advantage to use this company. They are super!

Living in a remote area when my computer went down I looked in the yellow pages and choose My Computer Works not knowing what to expect. The technician was friendly and courteous and appreciated my concern that I might lose everything especially my business info. He worked on my computer three days from 8 am to 2 pm local. I thought he might say "this is too much forget it". He did not and I now have my computer back operational. I would recommend My Computer Works without hesitation.

A scammer inactivated my Windows 10 operating system which made it impossible for me to access my computer, it also inactivated the mouse. The computer expert was very friendly and professional and was able to repair the problem without difficulty. I can recommend this service without reservations.

I had some issues with strange websites coming up when I thought it was going to my home page and My Computer Works repaired that for me. I have them as a service for about seven years and they're always very professional. My computer is always better after they work on it.

When computer mysteriously stopped working (no internet, no email, could not access Windows Edge), we tried for 2 days to troubleshoot it. My wife went to Home Advisor and found MCW for solving this problem. I contacted them, they explained how they could help, how long it should take and the cost; a work order was started that evening and work began the next morning. Brian, the MCW Tech, called and asked about my problem. Then explained what he needed from me and what he was going to do and that it would take about 2 1/2 to 3 1/2 hours. Brian was methodical and thorough. He completed his "fix" of my computer in 3 1/2 hours, and it works just great.

Keith and Anthony were very helpful. Our new computer is up and running just the way we want it. We feel secure and protected. And more knowledgeable and happy with the way it's set up. Thank you very much! We will be contacting you with any more issues. The guys were very friendly and patient.

I had a bad scam on my computer that came up suddenly while I was reading Facebook. Your man was here about 15 minutes and cleaned the computer perfectly. The computer man was so nice, well dressed and on time. Many thanks.

I have used My Computer Works for several years and really appreciate their knowledge about keeping my computer in great shape. They respond quickly when I call and are always very helpful. The technicians are always very courteous and any questions I might have.

I trust My Computer Works explicitly. The first time I got them, I had a virus on my computer and they spent hours fixing it. They helped me buy my new computer, gave me tips on what to do, and put anti-malware stuff on it. Their reps also helped me get a new router when the old router that was given by my service provider wasn't continually doing what it was supposed to do. They do their service remotely so I don't have to carry the computer to a person here. They have a little app on the computer and I'd write in there what needs to be done and send it to them and then it's in a queue. Dealing with their reps have been absolutely marvelous. I also feel educated because they'll answer any question and no question is too stupid. The performance of my computer has been excellent since their service and I'm very satisfied with them overall.

I love My Computer Works. My experience with them has been excellent so far. A couple of weeks ago, my computer was taking so long to load up so I called them and they did their thing. Requesting the service was an excellent experience and the scheduling has been phenomenal. If I call them and I'm not available at a certain time, I can tell them when I would be available and that's when they always give me a window. They're always Johnny-on-the-spot.

I am an independent sales rep that works out of a home office. I have many Emails every day coming in from all parts of the US some with viruses. I am very satisfied every time I need My Computer Works' help. They are efficient and knowledgeable. This is money well spent to know you have someone in your corner when computer problems arise.

I first called on Monday, and it was Tuesday before I got a call about my problem. The tech was very nice and helpful, and did "clean it up" to help the speed, but the other problem never came on (unwanted ads being superimposed over what I try to open). I'll advise if it continues -- thanks for the help.

I have had other companies take care of my computer but no one comes even close to the talented people MY COMPUTER WORKS has. When you call up for service they respond within a hour or less. Your computer never leaves your home, the work is done right the first time and at a reasonable price. I would rate them as a AAA company which never tries to sell you something you don't need.

I was hacked and my computer was completely messed up and I couldn't even get online. And so I called Dartmoor and the place I called was out of business. Somebody told me about My Computer Works and said they have four different places and we might want to use one of them. I wrote their number down and called and I talked to a man who took a bit of information and then I talked with a lady who took more and they got me set up to be seen. The technician who came was professional and nice. I was so nervous and he put me at ease. He worked for two hours and put me on a Windows 10 and got the job done. I made oatmeal raisin cookies and I sent him some for his family and it was great.

I received an error message. Called the number on the screen. Talked to a person from overseas and could see he was in my computer. Realized had done a big whoops so called MY COMPUTER WORKS. Talked to Abi and later Matt worked on remotely. Computer is faster and I have more peace of mind with anti-spyware installed.

When I have a computer problem, I don't try to fix it myself. I call My Computer Works and they're always so helpful. The last time, I had to wait longer than my 30 minutes but that was not a problem because I was not that much in a hurry. It hardly ever happens, too. On my last claim which had something to do with my email, the tech was new and I had not used him before but he did exactly what I needed to have done. There's never been an issue that could not be solved. I've got an older computer and I can only make older computers go so fast. And a lot of my issues have to do with my server when it gets bug down. But they always look to check it, to clean it up and to see if there's anything that would be bugging down its speed.

The technician that helped me went above and beyond what I expected. He answered all questions and solved problems in a timely and professional manner. He had a very friendly manner when conversing. He was precise in given me instructions that I was asked to follow. I will continue to use MCW if I have other problems in the future.

I went online and I found HomeAdvisor who recommended My Computer Works. My first inclination was to call somebody locally and have them come in and fix things but I talked to them and they said they can probably do most of this remotely. I wasn't sure and I was nervous about having somebody do this on the computer and not have somebody come into the house. But they called me and convinced me they were good guys and it really worked out well. There were a lot of viruses on my computers and it slowed down and it was really a mess. I'm not a tech person and I haven't done any updating forever but they went through two of my computers and took care of all those things. They were very polite, very nice and good at explaining things. The guy who did the work was just super patient with an old woman. I have a lot of trust in the company and in the business. I would use them again and I would recommend them to somebody.

My Computer Works has been excellent. Their latest service was about two months ago. I needed the machine to be cleaned out and upgraded. I called them and they talked to me for three minutes, and then they took control of my computer. They repaired what I needed to be repaired. However, they were a bit expensive. Other than that, I'm satisfied with MCW and I would recommend them.

I called My Computer Works about a week and a half ago because I was having trouble with something very simple that I didn’t know how to do. And the tech took care of it quickly. They always go the extra mile and make sure that everything is updated. I feel very confident that my computer is safe, free from any viruses, and safe from anyone getting in there and tampering with anything. Also, they never make you feel dumb. I would contact them next time I need to buy another computer to get their suggestions and make sure that I get one that has a better processor.

My Computer Works has been my go to tech service for several years. They are professional, patient, pleasant and knowledgeable. I rely on them whenever I have a question or need service. I need someone I can depend on and they are always the answer.

Professional, generally prompt in responding, expert tech services by kind, involved and expert people. After all these years, My Computer Works has always "come through". This is a well run company! We had a problem with Malwarebytes (a poorly run bunch) which is impossible to contact with any service help. Keith came through in spite of the problems they presented.

Competent and friendly tech. Competent and friendly Customer Service Reps. (Ostensibly) Effective software. Easy-to-understand periodic written updates (I do not do 'nerd'). US based personnel (not regurgitators of training scripts located in some call-center in some third world country). I am sufficiently satisfied to have my subscription to Malwarebytes renewed for one year - again, after prior renewals.

I have an old computer and it just screwed up and not working right. I have a newer hard drive and the technician from My Computer Works thought maybe it's my Wi-Fi that's giving me problems. I'm in my 80s now so this tech stuff is just way beyond me. But My Computer Works has been really good and I can't praise them high enough. I’d been a customer since the early 2000s, back when I was living in Scottsdale, Arizona. They'll stay on my computer for however long it takes to fix it. Sometimes they'll stay on the computer for about four hours and then call me back the next day and spend another couple of hours on it. They just don’t give up. I pay $34 a month for the service but you're gonna get it back when you do have problems. It would all even out so it’s not a waste of money.

I've had My Computer Works for three years. I always got somebody different that always satisfied my problems but I was learning nothing. One day I talked to somebody and I was told I could request appointments with any of the techs that could understand what I need. So, I found Allan and started working with him. He’s kind, polite and he knew everything. No rushes. I felt comfortable with him. I’ve been working with Allan for a year when he left and I had a new computer uploaded by him. There were a couple of times when I called in and I got the situation taken care of. But this time, what happened was he set up my computer completely and so everything was fine but I turned it off and when I turned it back on, there was a password that was needed. He set it up with my name on it and once I click on it, it will open but would require a password.

I have been a satisfied client of My Computer Works for about two years. It is good to know that someone so efficient, knowledgeable and timely has my back. The subscription pays for itself. They provide service that goes well beyond any software or malware problems.

Knowledgeable and nice. Also persistent. Fixed problems I have had for a long time. Highly recommend!! Took care of my problems while I did other work. Very tolerant of my lack of knowledge in this area. Did I mention kind and funny? Called me back and worked hard to resolve problems.

I call My Computer Works when I have an issue. The last time I called them, the printer that I have was not printing. I submitted a series of codes. Somebody competent called me back and he took over my computer. I’m not required to stay on the phone because the only phone I have is this cellphone and we’re eating up minutes. They did what they had to do then called me back and the problem had been resolved. The people are very professional. They have the expertise to understand the root cause of a problem and fix it in a reasonable period of time. I am always satisfied with what they’ve done. They go one step further to clean something and if another question arises, it's addressed. They provide the value and they're worth it.

All my special bars that have my Credit Union and Google disappeared and I didn’t know how to get it back so I called My Computer Works and they were very punctual. In fact, they called earlier and in ten minutes, the very nice gentleman fixed it. It’s magic. And when I called them because my computer was running slow, they always explained and they’re very kind and understanding. They laugh at my jokes and they’re good people. I never had a problem.

Anthony did an great job. Was very polite and helpful. I so much appreciate the good job. My computer was hacked and Anthony removed all the software they had installed and reset everything so I am safe again. Thanks Again.

I've been a customer of My Computer Works for over 4 years now, since I was hacked by Ransomware and went looking for help. At 67 years old and very UNtech savvy, they've been a lifesaver ever since. $39.95/mo. can seem like a big expense when everything's working fine but, when it's NOT, MCW is well worth it.

The machine would not power on. The technician had the knowledge and the tools to diagnose the problem. He had a power supply that could be used to test if the machine would power on with a power supply replacement. He was able to get the machine powered on with his diagnostic power supply. This ruled out a bad switch and bad motherboard.

I was storing too many file in Outlook and the system was freezing up. Tech showed me export archived files out of Outlook on to my hard drive. Working just fine now. My Computer Works always does an outstanding job.

Since my old computer was having issues, I used my cellphone to find a computer repair place near me. When I typed in my zip code, a few places appeared, but when I saw HomeAdvisor, I clicked on that. When I placed my request, I received an email almost immediately. After I spoke to the gentleman and explained my problems, an appointment was made for me. My computer had more issues than I thought but the tech was patient, understanding and super supportive. It took longer than he had expected, but it was done successfully and now my new computer is working, minus the spyware, viruses and malware. So happy I clicked on the HomeAdvisor ad.

Again, My Computer Works performed in an outstanding manner. They responded in less than an hour and accomplished their mission quickly. My computer responds as it should. I highly recommend My Computer Works. I have been using them for 7-8 years.

I had two problems. The start up time had become extremely slow and a dialogue box kept coming up telling me that something wasn't loading. And then, the connection to the internet went out. Keith worked with me for four or five hours and completely solved the problem. It's running like new. My Computer Works is the best insurance policy I have.

My Computer Works is always there every time I call. I enjoy the people I talk to and the work that they do. They are pretty friendly. All the issues I was having with my computer were solved and its performance was fantastic after they finished with their service. I have recommended them quite a few times.

My computer really needed help. Anthony did a great job and I couldn't be more pleased. I have recommended MCW to friends. It's a good feeling knowing all I have to do is place a call and I get immediate help. With so many cyber attacks recently I was afraid my computer was beyond help. With MCW I "have no fear."

Did not fix. Called them two times and they stated still working on to get a tech back out. I just got ripped off. I will never recommend them. They promised that I would have a 30 day guarantee and they will make sure that I am totally satisfied. Well it is over 30 days and I still have not heard from them.

I am not a savvy computer individual. I would recommend this service to everyone. When I run into problems, they can remotely help so I can be up and running in no time. This saves me time and frustration. It is definitely worth the cost.

Even though I do not use my computer for business purposes, as a senior citizen I do rely on my computer for a multitude of reasons. Sadly, some unknown person had infected my equipment and created total chaos. After about a week of this, I reached out to HomeAdvisor for some help. I cannot say enough good things about the company and technician they referred! The company is MY COMPUTER WORKS and the technician who provided my service is Anthony. This company and their employees are a customer's dream. If your computer needs help, please do not hesitate to contact this company. You will be pleased.

The technology of My Computer Works was great but it was the billing I'm concerned about. I've had several troubles with my computer and I paid them about $300 at the beginning of the year for the services and now I'm getting billed every month for it. I've called them several times, and they are supposed to be getting back to me. However, they are great and outstanding, and they're good at what they do. They contact me online and the problem was fixed online. They take over my computer, they fix it and then they give it back to me.

I have used this company since 2013 with exceptional results. One each and every challenge, they were extremely professional, friendly, and EFFECTIVE when finding my computer/internet/router/modem/printer issues. [I'm not very computer literate] and I know that for a monthly fee, I am confident that my numerous challenges will be solved. I highly recommend them!

I have now worked with this group three or four times. They are professional and resolved all issues within a reasonable amount of time. I find their fees to be affordable for my home office. I highly recommend them and the Office Staff that coordinates all of the activities.

I have used MCW almost since it's inception in the early 2000s for my PCs. The technicians are extremely knowledgeable, polite and helpful. I live in a fairly remote area right now and really appreciate and rely on them to correct all my computer problems and "glitches". They even sent an expert to my home to install my new hard drive. I am 82 yrs. old and no longer crawl around on my knees! I was a REALTOR for many years and had to have my computer up and running for my business. Even though I may not call them for months, when I do need them they spend several hours correcting and cleaning up problems and updating stuff I don't understand!

Good response time and everything seems to be working fine. It's a little too soon to give a complete report on how everything is performing. Overall I think that Kieth did a very good job of explaining the whole process. So that's about it for now.

We have used My Computer Works for several years. The technicians have resolved all of our issues with efficient and courteous service. We are a home user and this company has helped us to resolve all virus and connectivity issues. I would highly recommend them.

I call My Computer Works on a weekly basis and sometimes I go for a couple of months. Sometimes they’re overloaded and I could choose the option to leave a voicemail and then they call me back. But 90% of the time I talk to somebody and they put me on the line. I usually get a call within 45 minutes. They also answer calls until 10 o'clock at night. Somebody can be working on my computer at nine o'clock at night and I'm all set up and ready to go.

I was having problem with the emails. I can send them out but not get any back in. I had upgraded from Windows, Outlook 10 to Outlook 16 and I couldn't get it straightened out. It’s very easy working with My Computer Works, once the person from their company signs on, he can manipulate everything he needs to from where he’s at. He was able to get it fixed and synced. One major problem is I lost the address book after he was done working with it and that was not good. But my email works fine now. When I requested help, they contacted me within the day and it was a good experience, I’d recommend them to a friend.

I've been with My Computer Works for a long time. It's very good to request a service from them and their cost is reasonable. They really take the stress off of owning a computer and I'll recommend them. I've had to call Microsoft and do some things and also UPS because it was regarding a printer. But 90% of the time My Computer Works can solve the issues.

I've used this service for years now and have found that it is well worth what I'm paying for it. When I have a computer problem they are there for me and know how to fix it. I just had a problem that was unusual but the tech found the answer even though he had to do a lot of work to find it. Very helpful and patient!

I am writing to tell about my experience with the above named company. My initial experience was less than satisfying so they offered to deep clean my computer for two hours at their expense. This turned into approximately 5 hours and MCW just kept working on my computer. This is definitely a company that believes in customer satisfaction.

When I got stupider than normal and bought into some scam artists MCW was there to help and save me from a worse disaster than it could have been. They have had my back so many times I lost count. Thank you for your kind help. It is appreciated. I got lucky (for once). Glad to have you folks at MCW.

I'm satisfied with My Computer Works. They help me when I download software and they clean my computer, too. I usually call them when I need help and wait for a callback. I'd get a confirmation by email and wait for 40 minutes, depending on how they put me on a callback list. They fixed my computer correctly and I don't see the problem anymore but the only problem I'm getting is if I don't turn my laptop on for two days, I get over 190 spams in my junk mail which is out of control. Other than that, they've been excellent.

I have been with My Computer Works for over 10 years. In fact Luke ** came to my home to set up my service. The service I have received is a life saver. I am in the direct sales business and have such a peace of mind knowing there is nothing they cannot fix. I have said many times in my training sessions to friends, family and business colleagues..." I WOULD DO WITHOUT FOOD BEFORE I WOULD DO WITHOUT MY COMPUTER WORKS."

I have been using My Computer Works for a number of years both for tech support and for back up services and am a true fan. I can call and get a callback within a 1/2 hour and they have been able to handle a broad range of issues on my computer, on external hard drives, on my phone and how each communicate to the other. I have asked about software issues and purchasing, computer upgrades, and sometimes just how to do what turns out to be simple procedures but seemed insurmountable to me. On the occasion that they were not able to address my issues over the phone in one case, they arranged for a tech to come address my problem in person and in another, the tech Brian worked though communicating with Dell in order for them to address the replacement of the motherboard of my computer under warranty when Dell was giving me the runaround.

VERY VERY helpful. Techs called as they indicated they would, and they anticipated my needs even though I didn't know I needed them. I'm very appreciative; could never have done this on my own. They found all of my files - even the very critical ones that I was worried about losing from my old hard drive that basically burned up. They were able to recover everything with an external hard drive. Loved having them take over my mouse.

I was locked out of MS Outlook due to "errors detected". The tech-pro who helped me was efficient & very pleasant to deal with. My problem was solved in approx a half hour. Before leaving me on my own the tech put the "inbox repair tool" in a folder on my desktop for easy access should I need to use it in the future. From finding MY Computer Works through HomeAdvisor to the final solution the entire process was easy & satisfying.

They always solve my concerns with my computer & very friendly & personable. They tell me exactly what the problem is and advises me as to what to do to keep my computer running at top capacity. I would recommend them to anyone who would like this type of service.

Your tech was thorough, knowledgeable, and professional. I've relied on MCW for several years and have never been disappointed. This latest service was a routine cleanup to get the computer working faster. It works a lot better and faster now. I appreciate the effort the tech put in.

Connecting Printer to computer - Cody was so very kind and he knew I didn't know anything about what he was talking about. He assured me that was OK and that he would handle the problem. He did just that and I was so appreciative.

Technician Brian ** was very helpful and it appears he was able to resolve the problem. Apparently the system was not uploading updates or unable to. Brian worked on the system for over three hours and resolved it. I feel very confident in the ability of My Computer Works.

These people brought my computer back from near death! I have been so pleased with their service over the last six months. Any problems, they are right there, the technicians are so knowledgeable and helpful. Great USA based service. Well worth the cost.

Very helpful, saves you from having to take computer somewhere else. They can fix most things over phone, well worth the cost! Also, they will be glad to teach you how to do different things if you are not sure.

I had a virus and they closed my computer down so I called My Computer Works. It took about three times to get things worked out. But I'm sure the tech would call me every time within an hour. They called me back and stayed on the phone sometimes and then went over everything on my computer. It got straightened out but then in a little while it popped up again, so they immediately got to work on it and finally got everything taken care of. Overall, it has been an excellent experience and my computer works faster and better than it had before I had a problem.

We had serious problems with connections, we would type in a site, and "Hmm we are unable to reach that page" would show up. When playing games on Facebook, it would freeze up, and not work. After MCW worked on it, now the computer is working like a new one, with no connection problems at all. We would definitely recommend this company!

My Computer Works did a+ job fixing computer problems I was having. I had been trying to fix my computer myself a week or two and it was not getting better. My Computer Works had it fixed in no time. I am very happy with My Computer Works. GREAT JOB. Will call if I ever need it done again.

I love My Computer Works. I've been dealing with them since 2011 and they're really professional, knowledgeable and always give great service. The techs I've dealt with have also been very nice and helpful. I recently had to have someone do an upgrade to my computer and they updated malware bytes. They also did my annual clean up. When requesting a service, I normally send an email then I go into the queue and they call me. It's a little time consuming when they actually log in and get on my computer which takes about four or five hours. But the performance of my computer becomes 100% after they're done and I'm always pleased with their service.

I transferred all my data from my iMac to my new MacBook Pro and developed problems getting to my mail account and the internet. I contacted "My Computer Works". Described my problems the best I could and the Tech took it from there. He was very professional, located the problems and had them fixed in a very short time. I fully recommend their service.

Our most recent experience with My Computer Works has been very disappointing. I'm only learning the computer stuff last year, so I paid for the premium package from My Computer Works to get help when I need it. I started off with Shaun and he is awesome. He had the patience to deal with me and walk me through the stuff. I could barely type when I started, but I'm two steps above computer-illiterate now. But that's what I paid the money for. I also got some techs who were nice and they think I could be more computer smart. Some of them are savvy and I keep track with them. I never had an issue with getting a help when I needed it.

Whenever I have a problem that I can't solve, I call My Computer Works and they always help me to resolve it. They'd always get back as quickly as I want. Sometimes it takes a while, but they always come back. Their helpers are consistent, reliable, and are good teachers. They stay with the problem until it's solved and we work together. I'm very pleased with My Computer Works and if I have a problem, I feel free to call. My computer works fine most of the time, but once in a while, we update something else because everything in one part fixes the other. But I can always call back and get that fixed.

I kept getting a popup saying something was embedded somewhere, and I'm not a real computer person. The technician said, "Yeah, it wasn't anything that would hurt the computer." It was saying that it was blocking popups, and he just went in, cleaned it up, and said it was A-okay and that was it. Also, I got a call from a non-English speaking somebody telling me that my Yahoo was hacked, that people had been in it from California, Texas, and Florida. When the technician checked it all out this morning, he said it was okay. I usually deal with Phil. He knows my computer inside-out, but everybody has been good, so I can't say anything bad about My Computer Works. I screw it up, they fix it. They’re a good company and they do what they say they’ll do, and I've never had a problem.

The people from My Computer Works are always very efficient and pleasant. They answer my questions and take care of me as if I'm not some kind of idiot, which I am when it comes to computers. I'm a 73-year-old lady who thinks she knows what she's doing and doesn't always, but they always treat me very nicely, very well. They take care of everything I need.

Something has been causing difficulty with my machine since the beginning of the year. Others had tried and put in a good effort but the technician, Matt, from My Computer Works finally found the problem. It was a very subtle problem and there's, apparently, no reason that even a professional would suspect that it created an incompatibility. Matt really knows his stuff and found out what was messing with the plug-ins for an old copier. It's operating properly now.

MCW is an excellent company to provide online support for computers and other devices. Their staff is extremely competent and well-trained. They are patient and never make you feel dumb. They are responsive and follow up to ensure that the problem was solved. Find them quite good and very helpful.

My experience with My Computer Works has always been wonderful. They have efficient, always on the ball, and excellent technicians. I love Matt and Josh. They're two of my favorites. The only thing is there was a little bit of a problem, which we straightened out, but it was the only downside to the whole company. We needed a hard drive, and they were going to send someone. Patricia got me in touch with Andy who seemed not so polished, but he said that he was sending someone from The Bronx. I told him that The Bronx is a little far but if he gets enough of an early start, it's about an hour and a half. I figured I'd wait for him, but he didn't pan out. I missed the day's work waiting for him. So then, Andy said he had a guy named "Rex" and he was going to send him. And then, Rex didn't pan out as well. So, I missed another day of work.

My computer is not communicating with the printer. I've had about six technicians called me and they said it's fixed but the next day it doesn't work again. I'm not happy right now because it's all at a bad time and I'm kind of annoyed. Normally, they fix things right away. They are great and try and do work on the problem.

I am an private user and use my home computer for several personal things. Christie was very helpful and fixed my computer and was very knowledgeable. She was polite and patient with me. I believe she was in Arizona and it was very nice to talk to someone in our United States and she could speak perfect English. Thank you for all your help and I would recommend this site for a friend who needed help with their computer.

After moving and being set up with Google (Gmail) instead of Windows Live Mail, I was unable to make certain things work, which had worked before. The technician, Keith, walked me through the process of allowing him to see and operate my computer screen. He then explained how to do the things I was unable to do on Gmail. He called me back promptly when he had finished setting up some new features/icons, and explained how I could easily contact the company again.

I've had to use My Computer Works many times. One time, I had to call them to find out why my computer is reducing the size of the print and not giving me the full page. Then, the last time, I couldn't get photos out of Dropbox. I'm a realtor and I have to put the pictures in the multiple listing. I called and asked them to help me out and the guy had me going. He asked for the email or how it was sent to me and I got him there. I saw what he did and somehow the pictures came up in my emails that I could then transport to the listing. I still don't know how to get them if the pictures are sent to me like that again. I'm 77 years old and it's a brain strain for me. At no time in my life was my little brain was prepared for what we'd use now to do business but I'm doing pretty well for a gal as old as I am.

When I call My Computer Works, I normally get the recording saying someone will call me back or I can go to a queue. I just call back and make an appointment and they'll call right at the appointment time. The representatives working there are great. They solved every problem I've had. And they even called me back on something that they didn't cover because I was talking to the Billing Department. They gave me a refund on my renewal because they accidentally overcharged me on the initiation fee.

My experience with My Computer Works is ALWAYS more than satisfactory. All of you are very pleasant, knowledgeable and helpful! It's always enjoyable to be able to simply "punch a button" and get the help I need.

Outstanding services was received. My computer is working as new. I would readily recommend your services to all my friends and neighbors. Your technicians displayed outstanding skills in addressing and repairing my computer and setting the latest protective software to protect my computer in the future.

My Computer Works is always on top of things and their guys are always so polite and very knowledgeable. I have peace of mind knowing that if I have an issue with my computer, they're there. I really appreciate them and the experience has been super.

Since changing to Microsoft OS10 my home page has been slow to load and respond. In talking to your tech, he suggested it was Comcast Xfinity that was plugging the loading hence he did not help me that much. Now I am arriving at the same problem, again slow to no loading. Is there an answer to this problem?

We have been very happy with our subscription to My Computer Works. The assistants are patient and stay with me until I have an answer to my problem. Sometimes I need to wait longer than I like, but that is a sign that others like and use MCW as well.

Last month, after working out of state with company computers for a few years, I retired, moved home to Scottsdale and resumed contact with them... My only contact so far was with Matt, who cleaned up my old laptop and installed new security. I found him to be very personable, professional and courteous, just as the team has always been in the past. I will recommend My Computer Works without hesitation, as always.

All the technicians that I have dealt with have been more than happy to help with my issues. I am so happy they have not been outsourced. If they are, I will stop. I would like to refer you to one of my friends but she simply cannot afford it. One of these days, I will pay for it when I save a bit more money.

Had problems with a company who provided me security against viruses, but continued to charge huge amounts of money until I called your company who disconnected the service, did a complete scan, and provided one at a reasonable yearly price without the continual price increases and badgering.

I was glad I had My Computer Works helping to keep my data and help fix a crashing computer. Ran into some problems but I did have a custom computer. And they answered all questions and I appreciated that. I am back to doing all usual daily stuff. And I am sure that if I had any more questions or concerns, all I have to do is call.

Sorry I had to drop your service but I am unable to keep up with the monthly fee. Rest assured any problems I do have in the future will be directed to your company. Your employees are really great. Friendly and they put up with this 85 yr old lady and all her problems. Thanks again for all your help.

My experience has always been great with My Computer Works and they never worry about how long it takes. I've been with them for years now and my issues were always corrected. A friend of mine said I'm wasting money. But I said that if I have a problem, I have a number that I can put right on my computer so I would just look it up and dial it. Normally, sometimes I'll get an operator that says I'll be in the queue. Otherwise, there’ll be a message that I'll be in the queue about an hour, but that's all right. When they come on, then I am there until we are done. They were always very helpful.

I have been using My Computer Works for YEARS! Every time I get a new computer they transfer everything over and get me all set up with what I need. They do automatic updates on my system so if my hard drive crashes they have everything to transfer to a new computer. They help with upgrades, computer purchasing advice and troubleshooting every virus or problem you can think of. They call back usually within 1 hour and spent as long as it takes to handle all of your issues. I HIGHLY recommend them and would not trust anyone else with my privacy or computer systems.

Technician was very friendly and took care of everything. Great Experience. He set up my computer and set it up for backups letting me know that my initial backup will take a while to complete and not to shut my computer down.

Your tech was SO helpful in "fixing" the Open Office program and installing a better program. I am always pleased with the customer service from your company. Your tech guys are A, Number 1 in my book! When asked, I always give info about your company to my friends.

My wife and I are both realtors and are somewhat technologically challenged. Over the past 4 or 5 years, My Computer Works has provided consistent top quality assistance for us. They are always knowledgeable, courteous, and above all patient with our ineptness. They literally have kept us in business with their quality service. Highly recommended.

When I made the appointment my number in line was 17. Usually that means I had time to do something else. I was called in about 15 minutes. The problem was me. I did not leave the DVD in long enough for the computer to recognize that it was a DVD and to play it. The tech was very understanding.

They are pretty fast getting back to you most of the time. But once they are in they fix the computer fast and fix any other problem showing up while in there. I have been very happy with their service.

I have had very pleasant experiences dealing with your company, or I would not still be using them. The techs are very knowledgeable and do a very adequate job keeping my computer, which is not exactly brand new, running. They are cooperative and friendly. Yes, I would recommend your company to a friend.

My Microsoft Outlook stopped responding and My Computer Works was able to get it back up and working in very little time. They also cleared my computer of numerous malware. I'd highly recommend them as they were very professional and fast.

Recently I have had several issues with my MacBook Pro and your technicians have resolved the problems quickly and with positive results each time. As a result I would recommend My Computer Works to anyone looking for qualified help for their computer problems.

I started with the host provider to my website as I was unable to publish after a hacking incident was corrected. They said it was my computer. I worked with the tech for two days and he could not find the issue after much work. We finally contacted the host who had blocked my IP address. The tech and I were both frustrated, as I had asked that initially before contacting you for help. The tech was wonderful, best service I've ever received, and I know customer service as I used to be manager for customer service financial systems for a Fortune 100 company.

My computer had been hacked. Your rep not only fixed the hacking involved but also did the impending Windows updates. My computer now runs very smoothly with great speed. No longer do I have to wait while my computer has to go thru an update. Thank you!

My experience with My Computer Works has been good. My computer runs smoother since I've been with them. It's slow because it only has two megabytes of memory, but they've done the best they can. In the past, they have been able to resolve all the issues that I've addressed with them, and most recently, we were trying to solve some problem with another company, and we got it worked out very good. So, they have people that do good work there. But one thing I'm wondering about is the last time I talked with one guy, he made my computer so that when I shut it down, it automatically eliminated any sites I've been on. And now it's back doing like if I press something it will say words similar to the bottom, and that's not what I want.

Keith did a great job of fixing our fax connected to our computer and fixing a problem in our Outlook email, where a send file was stuck and could not send. He reloaded the drivers to the printer and told us how to make some needed changes in the printer. Thanks for the great service.

I'm under contract with My Computer Works' for another eight months and their service has always been great. I'm 82 years old and I'm not that technically confident so they walk me through. They are on my problem right away and they work through it. It's just that they don't solve anything that it keeps coming back. I'm operating on a Windows 10 system and it gets bogged down and slowed down to a crawl to the point where I have to call My Computer Works and get it straightened out. But when we say, "Adios" to each other, three months later, it's back to a crawl again so we haven't solved any problem. They were trying to blame it on ComCast. I have ComCast as my internet and they load up a whole bunch of advertisements, etc. I tried to open it up through Google Chrome and that's a little better, but it ends up being the same as Internet Explorer.

Re-installing Malware & checking PC for issues - Keith called on time and was very polite and professional. He described what he intended doing and why and called back to check in with me about deleting something prior to doing so. He answered all of my questions satisfactorily without using jargon. He is the sort of technical guy that any computer based company would be glad to employ. Thanks "My Computer Works", cheers.

I was having trouble with my scanner and the guy from My Computer Works worked on it. When he finished, he told me that he reinstalled the Brother software because it wasn't functioning appropriately until he could fix the scanner. The solved it completely and the scanner has worked perfectly ever since. I've used it several occasions since then. I love My Computer Works. I don't think my business could function without them.

People were telling me that they were getting some emails that I hadn’t sent. I was afraid I had been hacked and I needed my computer cleaned so when I found My Computer Works’ ad, I contacted them. They were helpful, they cleaned it and so far, everything’s working fine. I've gotten some emails from them but I haven't had any need for any further help.

I contacted My Computer Works after all my attempts failed to get my Dell laptop display working. After I paid an activation fee, a brief call with their support experts followed and we all determined that fixing the laptop would cost more than purchasing a new one. Following the support call, the business office called and offered a full refund of my paid fees because they had not been able to help or resolve my problem. That never happens so, yes, I highly recommend the company.

My Computer Works was great. I don't need them every month, but once in a while, something happens and they're very good on it. I had a computer virus and they're right there. They’ve done a good job and my computer is working a lot better now. If I have another problem, I'll call them again. They're a very good outfit and are very nice to work with.

I have been using MCW since 2015. Service is performed by professional, techs who are able to resolve difficult computer issues. I originally contacted them due to hacking of my computer through a Facebook page. The "bug" was difficult to find but they devoted hours to finding it and removing it. I now have more protections on my computer that they recommended and also they backup my data everyday (and NOT to the Cloud!!!). Though I'm retired now, I still have MCW as my "Go To" Computer service to support my computer.

It was easy requesting a service from My Computer Works. I've been a customer for seven months now and this is the third time I made an appointment. They called me up and took control of my computer. Then the technician told me first what he was going to do and asked me a couple of questions. I gave him a couple of answers, and then we said goodbye. I was having a problem with the browser, but I no longer have problems with my computer after they fixed it. I’d recommend them.

Keith ** was very cordial and efficient in handling my issues. What a relief to know I have someone to call for assistance rather than bump around the internet looking for someone who has had the same problem. Very affordable too when I compare it to the Assure Plan from another company. I'm sorry I don't know the order number.

Keith's customer service for me -- a brand new MCW customer -- was excellent. He was cheerful, patient, reassuring, and extremely helpful, always asking me if he could do anything else for me. As I just had an absolutely horrible experience w/ Geeks on Site -- whose customer service is worse than dreadful -- Keith's approach was a very refreshing and encouraging experience for me. He typified what customer service should be! I hope this will go in his personnel file! Thank you.

I had problems with my iMac dragging and not refreshing, etc. for some time so I called MCW and was explained how the process works. I was skeptical of someone actually fixing the problem over the phone or via remote login but after speaking to the customer service rep who was helping me, I watched him for the first 10 minutes go through simple cleanup steps, etc. I later returned to a phone call telling me to try it out and within 45 minutes, it was working fine, and the problem was actually something that I downloaded thinking it was a software program to help me which I was using for months.

My experience was wonderful. The technician recovered my files and exceeded my expectations. I'm so glad I chose MCW in my search and dialed their number. I'm very happy and pleased with this company and would recommend them to anyone without a second thought. Thank you Abby and a special thank you to Cody. Thanks so much.

My Computer Works always promptly answers the phone, take my name and number and let me know that a technician will call me asap. They always call within an hour or two. They are very nice people and fix all my computer issues. I recommend!

I could not receive emails with my Microsoft Outlook, would always get a "Send/Receive error" message. It took two technicians from My Computer Works and multiple attempts to correct the problem. After much frustration, it seems the problem is solved. The technician had to research with Microsoft and reset my account from POP to IMAP. Email works now, wife happy.

My computer was lagging so I called My Computer Works. They called me back once as soon as somebody was available. The representative was helpful and courteous. The rep stayed on the line with me and got my problem fixed right away. However, the first couple of times that I called, it sounded like their microphone was too close to the representative's mouth or neck which made the conversation hard to understand. Other than that, I feel at ease after working with them because I know I have them and I can call anytime. I feel like they know what they're doing and they help me no matter what stupid question I have. Also, my computer performs like it's brand new after the service. I'm glad I called My Computer Works.

I have used My Computer Works for several years now and have been very pleased with their service. In my business as a Realtor, I can't afford to have my computer down for any length of time and there always seems to be some issue that pops up at the most inappropriate times. I've tried other computer techs and they're just not responsive enough and too expensive. As an executive level member, I receive a call from a tech within a half hour almost every time and they've never failed to solve my issues quickly. All have been very friendly and helpful. I would recommend this company to anyone who depends on their computers!

I have My Computer Works for doing backup. I was happy a long time ago with them and they did a lot for me but I got crossways with one of their secretaries and that's what caused me to leave them at the time. Then something else came up and I had to have a back-up so I went back them. Once in a while, things get mixed up and the computer won't backup exactly like it's supposed to so I call them and they take charge right away and fix whatever has to be fixed. I never have to worry about anything. The technicians are very knowledgeable and they've never had any problem with me. They explain to me right away what's going on and I've been very happy with them.

Connecting to Yahoo was taking a very long time. Apparently, it was AT&T that was doing some kind of maintenance on the airwaves, so our modem needed to be reset. Keith told me to do it again if it slows down again. GREAT JOB, Keith! Therefore, if it happens again, I know how to fix it.

Worked with Keith and a lady at TurboTax. Keith was a real life saver and after hours, was able to solve my problems. Kudos for the job he did and how he stayed with it until solved. You guys are GREAT.

Request to Remove Malware. Crystal was prompt, friendly, professional, and knowledgeable. She was very helpful with her advice. And she performed some setup actions to help me avoid future issues. Work order appears to have been successfully completed. I experienced no problems using my laptop this evening. Satisfied customer so far.

Would recommend to a friend based on service thus far. My first service was long over 2 days due to so many updates needed on Windows. Talked to several technical staff during that time. My questions were answered and the service was explained well. Staff is very courteous.

We had very good service working together on these computer issues. Our contact person, Keith, was very patient and helpful. Thank you. Would definitely recommend this service for friends and relatives. I am a senior citizen, and not a "techie", so do appreciate patience. Do you all help with cell phones?