My Computer Works Reviews

Anthony did an excellent job. I chose remote repair and was not disappointed. The whole process was quick and easy and definitely stress free. I will call again when I have questions or problems. Thank you!!

We had used this company for a few months and while they are knowledgeable in fixing computer issues, we had to cancel due to the commencement of service taking longer than 1-hr (we had the Executive Support plan). HOWEVER, the customer service provided by Kerry (customer relations manager) was excellent- 5 stars. She was very good with getting back to us with calls and emails (we had an issue with our phone line which we didn't know about for a couple of days) as well providing us with all requested information.

Computer was responding poorly, freezing up and not communicating. Antony did a wonderful job in fixing all the issues I had with my computer and it is working fine now. I also had issues with my printer and that has been resolved successfully. I would highly recommend their services.

I was having issues with my Computer. I could not get connected to the Internet. This was happening for Three days. I then decided to call My Computer Works for some help. I first talked to Bo and he told me that they could correct any issues that I was having with my Computer. He explained the cost and time frame to get my computer up and running. Then Anthony was my Tech & did a very excellent job for me. All is well!!!

Cleaning up my computer of viruses. I had a good experience with Anthony. He was quick and very professional. He added other ad blockers to my computer to help alleviate this problem. I am told if I ever have a problem I can call them or send a message through my messenger and they will contact me which is good.

I have used MCW before. I knew that Tech support would be able to help me. Anthony was very helpful and was able to fix my problem (Outlook stopped working) and made sure that malware was removed from the computer and did a cleanup.

Don't use this service. I called because I was having a problem with my computer. The man on the phone said they had two payment options. I picked $24.95 month. He said I could try service for 30 days. He never mentioned a contract for one year or I would never have used the service. The first time I spoke with a tech he had my computer working then about a week later it was back to the way it was. Try calling them and nobody ever answers the phone. Think they are working out of their homes.

Gianni worked through a difficult windows reset and did his job extremely well. His knowledge coupled with his friendly attitude and patience are a true benefit to your company. I would highly recommend your company to a friend experiencing computer problems.

I was thoroughly pleased with the professionalism and dedication that Anthony showed when dealing with my problem. He was able to educate me regarding some of the terms and support provided by your company. The name really fits My Computer Works. Based on the support I received today, next week I will be contacting your sales department to inquire whether or not you offer a yearly plan. Excellent work.

I made an appointment for 10:00 to repair my laptop. This company has my phone number and email address. Nobody showed up, Nobody called to cancel, nor was there any email saying they could not come. I waited ALL day. I called around 3:00 and was transferred to some guy named Sylvester. I left a msg., cat never called back. I called again at 4:30 and was told nobody was coming, maybe they could come Monday, this was Thursday. I was given a ridiculous excuse for the no show, I told them I was not interested. Wasted day. Nobody could call, text, email... nothing. What a joke, call anyone else, this company SUCKS!!!

Company will not stop billing me $39.99 every month. I received help one time from My Computer Works. The tech helped and was nice. Never paid any attention that they were charging me every month and I never spoke to them after the first time. This has been going on for over a year! I have called the company three different times and asked them to QUIT billing me. I have also asked that they return my money that was charged after the first session. I just saw that they charged me for April...

This company states it will walk you through the process by tutoring you on a list of programs "and more". I called twice. The first was to remove bugs. The second experience was excellent... but the third time - the truth came out. I asked for some direction on how to negotiate Google sites - (which, by the way, is designed for average computer Joe's to use, which I am not one). The "expert" tech, after about 5 minutes, realized he wasn't quite the "expert" the company postured him to be, he then checked with Damon, the senior tech "expert" who arbitrarily decided that asking for direction to negotiate Google sites falls under believe it or not, ready? "Web Design"! That was a weak sauce, phony-baloney move... so much for tutorials. What was even more pathetic is the "expert" tech attempted to conflate helping me with a few steps with Google sites - with writing computer code! Absurd.

I'm very happy with my first experience with my computer works remote tech support. Anthony was really great. He was patient very considerate and worked for hours cleaning up my computer. His attitude was wonderful despite my computer constantly disconnecting from the internet when he was working on it, and he resolved the disconnect, finally!

My Computer Works sent me an email 4/5/18 saying they had refunded $99.90 to my credit card. On 4/4/18 at 7:43 PM PST My Computer Works technician, Eli, phoned me. He was honest, helpful, and returned my computer to its proper condition. Eli told me I could keep my account for $29/month and that I could request his services specifically whenever I phone technical support. This arrangement is fine with me, so I agree to keep my account. Unfortunately, when I phoned for technical support 4/5/18 at about 3:30 PM PST a person answered and offered to help me install Malwarebytes Premium, but she said her computer reflected that my account was cancelled. She said she would "get this straightened out," put me on hold, and a few minutes later my call was transferred to another department without my knowing why, so really the problem is partly--but not wholly--resolved.

I had posted a negative review a few days ago. Now I take it all back! A tech named Walter called this morning and fixed my computer problems (Win 7) via remote! I finally feel that I got what I paid for! Thank you! A message informed me that I had a reply to my first post but I cannot access it. Consumer Affairs says I posted no reviews. And thanks to all the password confusion, my mail is messed up and the various passwords keep coming up failed at log-in. C'est la vie! The point is, My Computer Works did come through and fixed my problems with Win 7! Thank you again!

Outstanding service. Knowledgeable and highly trained on the latest computer issues. Technician was able to diagnose the problems and find solutions to the problems quickly and competently. Great service, sharp appearance and good communication skills, listened to what I had to say about the problems with my computer. Fast and friendly service with solutions. Most highly recommended.

Called through Yellow Pages Ad for my computer to be fixed. The guy Eric came from Ohio and was very tired. Said he had been up almost 24 hours. They charged me $224.00 and I did not want to sign paper until I worked on my computer to see if it indeed is fixed. He said I had to sign before he left or he would not get paid. Well computer was not fixed, I email them. They said they would sent someone out to fix it again and I said fine but I was not paying anymore. So they did not come out. I called a lot with no help. I took it to a computer shop in town and they fixed it for $160.00 and it works great. Don't use the company!!!

My Computer Works responded on a weekend and a technician called back within the promised time frame. The technician worked nonstop for over 4 hours to fix a series of challenging problems. He didn't stop until everything was fixed. He effectively communicated the time frame and details of what he was fixing.

I have been a subscriber of this service for several years. Whenever I have a problem with my computer, I phone My Computer Works. They respond in a timely manner and resolve my problem. This service is performed remotely and is convenient since I do not have to leave my home. My Computer Works is only a phone call away and they are competent.

I would have given this company a higher rating except for a billing problem. I talked with someone from this company only once. I answered his questions and then he logged in to my computer remotely. My issues were fixed. However I have continued to get billed each month. I’ve called at least twice to fix this, to no avail. I’m trying again today.

My experience was pleasant and problem was resolved. I liked that it was done in the convenience of my home. Communication was clear on what was done and the cost. I think the cost was very reasonable. I did not have to take my computer into a shop and leave it for a week or more. Problem was handled in a very timely manner. I plan to use them again for future problems.

I got a polite phone call this morning- saying that the $117 charge was a mistake. I definitely want to believe them when they say they're sending the $117 back, but it will take a couple of business days to tell for sure. In the meantime, I want to assume they're doing the right thing and not lose them business. Unless you hear back from me again, they've kept to their word.

I wanted to take the time to say thank you to My Computer Works. I made a drastic mistake by taking advice from a friend of mine and use a company called Driver Restore. This company came in by remote and totally trashed my desktop and laptop. My Computer Works came in to my computer by remote and spent three hours working on and cleaning my systems to run back to our high efficiency rating and cleaned all of the malware Trojans and everything else that was wrong that Driver Restore had placed there.

My Computer Works is a great company. The cost is about $29 a month, so I’d like to see it go down a little. But the quality of their service is great. And I’ve always called for problems and they’ve always fixed them, so it's a good deal. There’s a considerable delay between my request for service and when the tech calls. But once they call, they take over my computer and fix the problem. They’re professional and all of my experiences have been fine.

I couldn’t boot my computer and I called My Computer Works to get help. The lady started asking questions and told me it was a problem. They offered me a new product and I told them I couldn’t take it because I was going to buy a new computer. I had to wait until I get another computer to continue my service with them. They’re efficient and they take care of my problems when I call them and I’ve had to call them several times. They set the appointment. We get online and they do what they have to finish and it’s done.

The people at My Computer Works have been very patient. 98 of the techs whom I have worked with out of 100 have been the smartest and the most effective people that I’ve ever met. However, the tech whom I worked with the last time was the least effective. He was very smart but he didn’t know how to do problem solving. He really needs a lot more experience. I don’t think he knew what he was doing because he was running all of the place, or he probably thought I didn’t know what I was doing. He was talking about things that were not even on my computer. We weren’t getting anywhere, but then my power went out all of a sudden. I went later and I couldn’t get it back online.

My Dropbox was sending me messages that it was approaching the capacity so I called Computer Works to see if we could clear out some of the things that were being stored at Dropbox. A technician contacted me right away and we resolved the issue. We knocked a whole bunch of different albums of photos that didn’t need to be in there and knocked it all the way down to about 10 percent capacity. I rarely get the same technician and it’s usually somebody new and they’re all friendly and very accommodating. Also, everybody in the office is very prompt, courteous and helpful.

It’s been good with My Computer Works. Instead of me spending hours trying to fix my own problem, I call them, and they fix it right away. It’s worth every dime I pay them and I never had a problem with them over the years. I’ve only had a couple techs who didn’t know what they were doing or answering, but I've had very good success with the other ones. For a while, it was kind of long period before I get called back, but recently I’ve been called back within a decent period of time.

I set an appointment with My Computer Works but no one called me. I had to contact them and reschedule for the very next day. It was like they forgot about me and that was not good. I was a little upset because it was at 6:00 PM so I took extra steps to do it. I had scheduled time to be here at my office and I had my dad pick up my kids and stay at home to be with them. That became a waste because nobody called me. My dad is not an expert in taking care of two kids and I don't want to ask him to do something he doesn't have to. That has happened in the past too and I don’t even call My Computer Works that often. I don't know whose fault that is but the tech supports have been excellent once they get me on the phone. They are very knowledgeable, helpful, and nice. But they can do a little better on their response time. If I call once a year, I want to have good service.

Two months ago, My Computer Works helped me with a problem on my computer. I called their office and a tech called me back within a couple of hours and did the fix remotely. We were on the phone but there is a way that they can get into my computer after I signed them in so they can see what might be going on and because I’m right here, I can see that it’s been fixed. Whoever I talk to in their office has been very pleasant. Their technicians have always been great whether it takes them one hour or three hours. I like their service and I like the way they do it. I'd tell a friend that would ask about them that if they have computer problems, they should have My Computer Works.