My Computer Works Reviews

I wanted to take the time to say thank you to My Computer Works. I made a drastic mistake by taking advice from a friend of mine and use a company called Driver Restore. This company came in by remote and totally trashed my desktop and laptop. My Computer Works came in to my computer by remote and spent three hours working on and cleaning my systems to run back to our high efficiency rating and cleaned all of the malware Trojans and everything else that was wrong that Driver Restore had placed there.

My Computer Works is a great company. The cost is about $29 a month, so I’d like to see it go down a little. But the quality of their service is great. And I’ve always called for problems and they’ve always fixed them, so it's a good deal. There’s a considerable delay between my request for service and when the tech calls. But once they call, they take over my computer and fix the problem. They’re professional and all of my experiences have been fine.

I couldn’t boot my computer and I called My Computer Works to get help. The lady started asking questions and told me it was a problem. They offered me a new product and I told them I couldn’t take it because I was going to buy a new computer. I had to wait until I get another computer to continue my service with them. They’re efficient and they take care of my problems when I call them and I’ve had to call them several times. They set the appointment. We get online and they do what they have to finish and it’s done.

The people at My Computer Works have been very patient. 98 of the techs whom I have worked with out of 100 have been the smartest and the most effective people that I’ve ever met. However, the tech whom I worked with the last time was the least effective. He was very smart but he didn’t know how to do problem solving. He really needs a lot more experience. I don’t think he knew what he was doing because he was running all of the place, or he probably thought I didn’t know what I was doing. He was talking about things that were not even on my computer. We weren’t getting anywhere, but then my power went out all of a sudden. I went later and I couldn’t get it back online.

My Dropbox was sending me messages that it was approaching the capacity so I called Computer Works to see if we could clear out some of the things that were being stored at Dropbox. A technician contacted me right away and we resolved the issue. We knocked a whole bunch of different albums of photos that didn’t need to be in there and knocked it all the way down to about 10 percent capacity. I rarely get the same technician and it’s usually somebody new and they’re all friendly and very accommodating. Also, everybody in the office is very prompt, courteous and helpful.

It’s been good with My Computer Works. Instead of me spending hours trying to fix my own problem, I call them, and they fix it right away. It’s worth every dime I pay them and I never had a problem with them over the years. I’ve only had a couple techs who didn’t know what they were doing or answering, but I've had very good success with the other ones. For a while, it was kind of long period before I get called back, but recently I’ve been called back within a decent period of time.

I set an appointment with My Computer Works but no one called me. I had to contact them and reschedule for the very next day. It was like they forgot about me and that was not good. I was a little upset because it was at 6:00 PM so I took extra steps to do it. I had scheduled time to be here at my office and I had my dad pick up my kids and stay at home to be with them. That became a waste because nobody called me. My dad is not an expert in taking care of two kids and I don't want to ask him to do something he doesn't have to. That has happened in the past too and I don’t even call My Computer Works that often. I don't know whose fault that is but the tech supports have been excellent once they get me on the phone. They are very knowledgeable, helpful, and nice. But they can do a little better on their response time. If I call once a year, I want to have good service.

Two months ago, My Computer Works helped me with a problem on my computer. I called their office and a tech called me back within a couple of hours and did the fix remotely. We were on the phone but there is a way that they can get into my computer after I signed them in so they can see what might be going on and because I’m right here, I can see that it’s been fixed. Whoever I talk to in their office has been very pleasant. Their technicians have always been great whether it takes them one hour or three hours. I like their service and I like the way they do it. I'd tell a friend that would ask about them that if they have computer problems, they should have My Computer Works.

As a realtor, I need my computer so much. I know that there is a free service through the National Association of Realtors but I haven’t tried that yet. The only thing I do know from talking to other people is they will only deal with the primary issue that you call them for. Whereas My Computer Works, if you say, “Hey, I got this problem and this problem and this problem.” They’ll deal with all of those at the same time within the same call. Whereas with the National Association of Realtors, if you tell them you got three problems, they’ll only deal with one right then. You need to call them back to get the other ones taken care of.

My Computer Works has people who have always helped me whenever I call them. When I request for service, their rep calls me back and I tell him the problem. They always deal with it. They are very polite and quick. I'm 66, so sometimes, I ask stupid questions and they don't care. One time, my computer kept turning itself off and I had to turn it back on. They went through all the programs I had and any kind of strange ware that showed up, they took it out and then it stopped doing it. It was fixed. Overall, they do a great job and I’m completely satisfied with them.

My Computer Works have techs that were pretty cool and sharp about some things, but some of them are just more in depth about stuff. The tech I recently had from My Computer Works was good. I asked what if I have a question about something that has nothing to do with like the program and they said that I can call anytime.

I got My Computer Works through HomeAdvisor and requesting their service was not difficult at all. My issue was I had those inbox "lock up" things that you have to use, the inbox "fix it" tool, which I couldn't find. The gentleman who ended up helping me was very efficient. He found that the inbox repair tool and put the little icon on my desktop so that I wouldn't have trouble finding it again. I couldn't be happier with the help he gave me. I was 100% satisfied and very pleased with the work that was done. I haven't had the same type of issue since and I'm confident that if I do, I just go to that little thing that he put on the desktop for me. I would recommend them.

A couple of months ago, I talked to My Computer Works about transitioning from my computer to a Mac product and needed to make an appointment. I got a nice voicemail message and I had to leave a message, but I would rather have somebody answer the phone. I've had them for a couple of years and decided that this was not worth it. I was paying a premium service where I could get an hour’s call back and that’s never happened so I fell away from it. I found them one day and thought that I had to go back to them and see if anything has changed. The problem there was that I didn’t get the timing of the service. If I have a problem, I need to hear from somebody within a few hours, but it’s been a few days already. Fortunately, I've only had that maximum frustration twice.

I’m a real estate agent and when I have problems with the computer, My Computer Works' usually something I need to be resolved quickly. I know other people that are in real estate that also use them and I've referred them to a number of people. They have a call center where sometimes my call gets answered and sometimes it goes to a voicemail. Then, I give them my name and they'd have my account number. They have a queue wherein they used to send me an email saying what number I was in the queue. But, I don’t even pay attention to that anymore because I went with their one-hour service.

My Computer Works had to redo my computer. They were really good at what they’re doing. I got a billing issue one time and they were quick about getting it done and letting me know what had happened. They were extremely patient with me because I'm not really good at describing computer stuff. Their service is also reasonably priced.

I think Anthony, the tech did a great job on my PC. Very courteous and professional. I would recommend My Computer Works to my friends, or anyone for that matter. Thanks for the good work. He cleared all of the junk from my PC.

I have a positive experience with My Computer Works and they’re the best. I have a Windows 7 desktop and it’s overheating, and it keeps shutting me off. So, they tried to get that set and told me to put a little fan back there. It’s in a room but there’s no air-conditioning and they said the issue might have been when the desktop got hot, it got hot in the house. I’m trying to transfer to a Windows 10 and I’m afraid to use it but I’m forced to because the 7 keeps bumping me offline. Dave worked on the Windows 10 and he helped me get the printer hooked up. And then they cleaned up the computer and put a Malwarebytes on it. 99% of their staff is very patient and understanding. They’ll go over a couple of times with me to make sure I have it right. I love them. They are professional and always supportive.

I’ve been using My Computer Works for years and I’m very happy with them. They’re very prompt whenever we request for service and their reps are great.

My Computer Works is wonderful and they are always unbelievably helpful. They are a value. If I call them once or twice a year, it's expensive considering that it costs a few cents short of $30 a month. However, when I do need them, requesting service is very easy and there's somebody there to respond. Plus, they're very good at what they do. They put my computer through its paces and gets it working again. I can’t ask for more than that.

Three weeks ago I had some software issues. My Computer Works hooked up and fixed it for me. When my old CPU crashed and I had to buy a new one they also helped me download from the external hard drive that I had to my new PC. Everything’s working fine. I call them and generally I have to set an appointment because they stay busy. And then they will call back within the hour of that appointment time. They have never failed doing that. The techs are very cooperative and they help. I'm satisfied and I feel confident that the problem has been resolved. If any of my friends is having PC problems I would tell them to give My Computer Works a call.

I had an experience with My Computer Works a month ago and it was fine. I scheduled the service with their rep and the technician who called was easy to understand. They took over the computer and for the most part, fixed it really quickly. I have been with them for 15 years and they addressed the issues that I needed so I continue to use them. I have referred several people to them, including family members. It's convenient, local, and worth the money.

My Computer Works has been over-the-top in everything. We are illiterate when it comes to a lot of these stuff and they have helped us in so many situations and solved the issue every time. They have helped us change computers, back up stuff and then reload it on a new computer which we've done twice. They are very responsive. They call back in a reasonable amount of time and stick with it until they get it done. It is very easy to request for service. I call their number and if I don't want to wait, I just leave my number and they'll call me back within an hour.

My computer was real slow and had a bunch of garbage on it. It was an older computer with a 17” screen. It is about eight years old but it's still a good laptop. So, I gave My Computer Works a call to try and get it all cleaned up. When I requested the service, they answered all my questions. They did away with a lot of viruses and a lot of programs that were on there. Their rep told me what to expect and what he was going to do. Each area that he went into, he explained to me why I didn't need it and he explained things that I could do myself in the future. He did a good job and sped the computer up a little bit. It is still slow but it's 100% better than what it was. It was a really good experience. If I needed any service, I'd give them another call.

My Computer Works is a great service to have. I'd call them to request a service and if nobody picks up, I'd leave a message. They'd call me back and we'd set up a schedule that fits my time. I'd log them into the computer and then I leave. They'd call me when they're done, updating of what they have to do. Their technicians are knowledgeable and if they don't know the answer to something, they'll look it up. Recently, I was having problems with my printer. I needed to replace the ink and the technician and I went over it step-by-step, looking what we could find and then we finally figured it out.

I bought a new computer and My Computer Works transferred everything from my old one into the new and set everything up for me. I asked them before if they could do it and they said yes, I just had to call them. Their reps were also wonderful, always well with my computer and any issue I have, and they helped me 100%. I felt very satisfied and confident after working with them. It was an excellent experience and I would recommend My Computer Works to anyone.

I have been with My Computer Works from the start. The way I found out about them was when they sent a representative to a business networking group in Arizona. I was in that networking group and then I decided that I needed somebody because I could not figure my computer out but even if I could, I don't want to. That's not what makes me money trying to spend hours working on my computer. So far, I spend $29.95 then I have a $9.95 back up so it's $40 a month. And then I just call in for everything and they are absolutely unbelievable.

I've been working with My Computer Works for six years now and my experience with them was wonderful. I was having trouble finding my Windows Moviemaker and they helped me find it. Most of the time I love requesting for service. I go on the computer and tell them that I need help. They would send a message saying that they'll get back with me within 60 minutes. But sometimes it takes two or three hours to get a call. I'm paying for a premium they are supposed to call back within one hour and I get perturbed when it takes a long time to finally get back to me. But my interaction with the reps is usually very good and their performance was excellent.

I'm very happy with the service I've received and I really appreciate you guys. This was the worse virus I ever came across, and I thought this PC was done for, but you guys really saved me this time. Thanks again.

I call My Computer Works and schedule appointments with them. They call me back and have the service over the phone. They would also connect to my computer and work on it. I’ve been using My Computer Works for 10 years and my daughter still has it. Their customer service reaction is good, very thorough and polite. My Computer Works always made an effort to help in the past but they were unable to help with my laptop this last time. It was running slow and it wouldn’t connect sometimes. They tried different ways but they couldn’t get into it. The girl at my daughter's house knew a little about computers and My Computer Works talked her through it but they still couldn't do it. I didn’t have time to sit there all day so I just had somebody else come and look at it where I live.

I have a contract with My Computer Works for about four years and it covers both my computer and my wife's computer. Each time I’ve had any contact with their reps, they were pleasant and helpful. But I am aggravated that I pay $40 monthly which I can understand, but I have to pay $15 on top of that for every half hour every time I call, and that’s why I don’t call. If I am engaged in a lot of exotic things and it's my business computer, I can see that it’s worth it. But I use mine for reading news and email which is just casual use. My wife spends more time on the computer because she does social media, but I don't do any of that, though I do a fair bit of stuff on my phone now. So My Computer Works do a good job but I can find something less expensive and I'm in the process of looking now. It’s not because their service isn't good or responsive, but it costs too much. I'm retired and have to be aware of what I spend.

I had a virus on my computer claiming to be Microsoft and threatening to crash everything. They wanted me to call a number to fix the issue, which I knew was a scam. My Computer Works fixed the issue. They were very polite and very professional on the phone. The Tech gentlemen on the phone explained everything and walked me through everything I needed to do to get my screen clear. Then he explained that he would call me back in a couple of hours and update me on removing the virus and any other potential threats there might be on my computer. He called back and he said it was all resolved and call again if I have any other issues that arise in the future.

In my experience, their customer service has been very good. It began when I had an issue with installing a keyboard. I wasn't very clever in the way I did it, but they put it right. My recent issue is mostly fixed and it just seems to happen. When I took a look this morning, the backup was done Everything seems to have happened almost automatically. I've had a couple of occasions when I wanted help and they've always been readily available. I'm very pleased to have them and have nothing but applause.

Help with installing a WeChat app - My first experience with this company was great. I had a money-back guarantee if they didn't solve my problem. Cody **, the technician, helped me. He listened and was patient, efficient, and explained what I needed to do. My problem was resolved, and I liked the remote support a lot. I couldn't have figured out how to do this on my own. So, I definitely recommend My Computer Works services.

I've been a customer of MCW for a few years now. I probably contact them more than most since I knew nothing about computers until a few yrs. ago. I have never had a bad experience with any of their techs. They have always been very professional, very polite and very patient. They have never talked down to me or like I'm a dummy (even though I am when it comes to computers). Like so many will in that situation. My Computer Works has the best people working for them.

I was unable to sync my computer to my wireless printer when I got a new modem. I needed to file tax returns and I couldn't wait so I had to call whoever would come and whoever called me back first got the job. I called a couple of people and left a message and then My Computer Works called me right back. The tech walked me through it. He was a really sweet, confident, and calm guy who helped me and understood what I was saying. I told him I was totally technologically-challenged. He said, "Okay. If you don't mind, I'll sign on to your computer and I'll fix it faster." I said okay and he did. I could see when he was on and when he got off. I felt safe letting him do that and I was very pleased. I would call them again except I really would prefer to use someone locally. I would definitely recommend My Computer Works.

I check with My Computer Works every three months and they go through everything. They bail me out if I have any problems. They unload anything that’s on there that shouldn’t be on there and they get rid of stuff that I don’t know how to get rid of as far as junk that slows the computer down. They also check all of my files and everything, make sure that there’s nobody trying to get in the back door. Also, if I want to get rid of something or add something, they show me how it works. They show me tricks of how to get to different things. The team easy to work with. Anyone that I’ve dealt with, they didn't try to rush me or anything. They’re very easy going and they listen to my problems and that’s what I like about them. They aren’t condescending and aren't trying to push anything on you. I also like that if I have any questions I can call them, they’ll answer the question, or call me in whatever that I need.

I had three techs help me, Mark, Walter and the third was Anthony. All three were very professional and courteous. Anthony the last of the three was exceptional, he explained everything and guided me through icons, a very patient man and I thank him for that, and yes I would glad recommend your company to any of my friends or anyone that is needing computer help. Thank you.

I could not get into my desktop without a password. It was put on by the company where I bought the computer. But it was so long ago that the place where I bought it has changed management and they changed location. When I called, they didn't want to handle it. they can't send somebody out here. The CPU has to be brought to them then they'll figure out what the problem ws. And that's a lot of trouble. So I called a number that was in the yellow pages. It said, "My computer won't work". It's a good attention-getter. It was My Computer Works and the guy that came was very good. He's in his 40's, was neatly dressed and was very polite. I needed the password removed and he did what I asked him to do. He fixed the problem. And it was quick.

I like My Computer Works because I know somebody on the other end will work on my computer. Typically, I explain the problem and then they work on my computer while I'm away from it. And then they call me during different phases of it and will explain what they're doing and what's happening. Sometimes I'll have to ask another question or so but they're good about following up. They typically respond within a day too. So far, they’ve resolved any issues that I've had.

My Computer Works solved my problem. They have very cordial and knowledgeable representatives. I’ve had an excellent experience and will continue to return for their service.