My Computer Works is a very good company and we've been with them for our two computers for 15 years. My wife and I enjoy their services but sometimes we get frustrated because they're busy and really slow calling back. Still, generally, one call takes care of any problem that we have. The majority of the techs are easy to understand but humans are humans so there are ones who are a little difficult to work with once in a while, but they'd get a high mark overall.
In our last experience, I was having problems with my emails in my Outlook being routed to the wrong location and were automatically being dumped into the junk file. The tech looked at it and advised me that my problem was I was making too many special rules and it was overwhelming the system. So, I erased all my special rules and hit junk when the emails come through and that was easy to fix and quick. So at any rate, they're a terrific service and I'd recommend them.
We recommend My Computer Works to any of our friends who mention computer problems, including one who joined up with MCW just last week. She was very pleased about MCW fixing her computer, and signed up for the top rate.
I have worked with their remote techs for years and find them knowledgeable and courteous. I love that they can connect remotely and assist me with my computer. What a time to be alive. I would definitely recommend them to my friends and family.
Thank you so much for the kind words Mary. We are so happy that you were satisfied with the work our company did for you!
Original review: Feb. 6, 2017
Somehow my Microsoft Solitaire Collection Games quit electronically contacting Microsoft -- which is required to play the games. I tried everything I could think of to reconnect but couldn't and Microsoft wanted $40 just to listen to my problem! I contacted My Computer Works and they fixed my problem in short order! And without additional charges! THAT's why I can feel good about recommending MCW to my family and friends!
Wow Josef thank you so much for your kind words! We LOVE our loyal customers and appreciate how you make our business run smoothly. :)
Original review: Feb. 3, 2017
I have been a customer of MCW for over 3 years & I am very pleased with the service they provide. The technicians are very professional & know how to address the issues. They solved my problems with clear understanding of what is required & do it efficiently. I have no hesitations of recommending MCW to my friends with confidence. They are a very professional organization.
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My Computer Works always helps me fix my problems. They are wonderful. They do great work and I love them. I wouldn't be paying $50 a month if I weren't happy.
Made sure my security was up to date and thoroughly cleaned my system and made some adjustments. They did an excellent job. They responded and called me on time.We spoke by phone several times to make sure all the problems were taken care of. All of the work was reviewed at the end to make sure the system worked well.
HI Mary! Thank you so much for your kind review! We are sorry for the wait and thank you for your constructive review to help our company.
Original review: Jan. 28, 2017
I like My Computer Works and hope they stay in business forever. When I have called them, the representative was nice. He explained everything and fixed what I wanted. However, I always have to wait for them to get through their list but it wasn’t too bad.
One very important issue for myself, is that I've been advised management does not push their techs for 'speed'!
My computer was showing a message of "could not plug in." It looked to me like a big problem, but thanks to My Computer Works team it was solved and I got back an upgraded computer that can "plug in." Special thanks to the technician who worked with me.
My Computer Works is a very responsive company with a staff that is always helpful and makes sure all my concerns have been answered. They make sure the safety and security of my computer is up to date and are willing to share their thoughts on computer upgrading or recent computer hackings.
I am always satisfied with the results I get from My Computer Works personnel. They are thorough, polite and fix the problem I am having. My only problem is they take so long getting back to me from the initial call. THANK YOU.
My Computer Works have all just been unbelievable. They're very easy to contact and their techs don't make you feel like an idiot when you ask questions. They have kept my computer humming ever since I have been with them. It's just a satisfied feeling that I don't have to worry about anything. I would recommend them to anyone.
My PC was all screwed up from me trying to correct a small problem I created. Your company did in a small amount of time what others I've spoken to did in a short time. I'd like to be able to use the same password on all my software but it won't let me.
I was having some problems with a program so I called My Computer Works. There's a time limit on how long you can be on hold with them. They were going to call me back. I went into the queue and could go online and see where I was in the queue. I had to leave so I couldn't stick around for it so I cancelled. I called the next day and I got in within a fairly short time. They logged on, helped me go through the program and the problem that I had was taken care of. I've never worked with anybody in the computer business that treated me as well.
My Computer Works is there when I need them and I have been a customer for a number of years. Every time I called, I have been pleased with everyone. They call me back although sometimes I have to wait a number of hours but that's better than calling the computer geeks and wait for two days. They fix the issues of the computer, then it works. If I didn't have them, I'd have to adopt an eight-year-old because he knows everything about computer that I don't know at 81 years old. During this age, old technology has passed us by. I'm so glad that I've found them. They do a great job.
My Computer Works has an amazing staff - from the office personnel to the techs who fix computer problems. They are incredibly professional, knowledgeable, caring and thorough. It is easy to reach them. The response time is very quick (for my membership, 30 minutes max.). I've been a customer for almost seven years. I highly recommend this company.
I had an excellent experience with My Computer Works. I'm not very bright so I screw up the computer a lot and all I have to do is call them and tell them what my computer will or won't do. They'd call me right back to set up the time and they'd go into it remotely and fix it. It's wonderful. My computer is just like before that computes for me every after MCW finishes with their service. Their rep was pleasant and easy to talk to. I tell people if they need tech support that's the place. They charge a buck a day, they're open 24/7 and they always get the work done. I'd recommend them to anybody.
Thank you Janice for the great review! It fills our hearts when we receive a review stating that computer runs like new again. Our hard work is worth it for people like you!
Original review: Jan. 8, 2017
Took their monthly service and have used them twice since started. They cleaned up and restored my computer (took all day) and it works like new! They took the time to go through all my work related and personal functions I use all the time. I would highly recommend them.
Thank you R.G. for reviewing us and rating us so well! We are more than glad that we could help you with the struggles of Windows 10 and Outlook! You're as sweet as a the cookies that we saved!
Original review: Jan. 8, 2017
About a month ago, I had my computer switched from a 7 to a 10, a new series of AOL software that I'm on. I'm not happy with the 10, but My Computer Works was very good in getting me set up with it. I had a problem with not being able to get my list of my mail people from the first computer to this one. And so they had to end up putting me into Outlook. Now, I'm working on it, sending out information to people from that list. Another little problem I’ve had was that I wasn't able to go to the icon that automatically sets me into the list for some reason whether there's a glitch or something in the way when it was set up in my computer. So I had to make phone calls. They did get that corrected and very efficiently, so I was very happy with them. They really saved my cookies plenty of times.
What they've done is really good. It's just frustrating trying to get used to the 10 version versus the 7 that I used to have. I'm 70 years old and I never had computers in college so I had to pick up as I go along. But over the years, I've called My Computer Works on a lot of different occasions and they've been able to solve every issue I come up with.
My computer was starting to run slow and I was going to go back to school online. So I called My Computer Works and Sean went through my computer and found a couple of things that needed to be fixed and updated so that the computer ran faster. Sean is the one that I went to the very first time and if at all possible I get him. But all of them have been nice but Sean is my favorite. I ran into a situation where my computer was still under warranty but Toshiba didn't want to recognize it. So Sean got on a conference call with Toshiba and made them send a box where I could send my computer back to them and fix my computer, still under warranty. So even in a difficult situation, My Computer Works people talked for me in the conference call.
I've not had any problem with my computer being back to where I wanted it to be. When I request for a service, they get back to me as fast as possible. I call in and tell them that I need a tech and then the next tech available calls within an hour or two and then what I need done gets done. They realize that different people have different computer abilities. I use mine for school, and even though I can do a lot with it, it still scares me. They understand that and work with me with that. I love them. I plan on continuing being with them until I'm no longer in school and I would recommend them to anyone.
I was having issues with my emails being reversed on my computer and my IPad not having printing abilities even though it did last month. Cody was very patient and was able to fix both. If you have any more questions you can call me at the phone number I left in the queue.
I appreciate the prompt and friendly service given to this old lady who doesn't really understand the new technology. Face to face, you might laugh at my ignorance, but on the phone you are just helpful and accommodating. Keep up the good work. Bless you all!
Are you open this holiday? Why am I listed in the queue if you're not open? Why don't you answer your phone or have a message saying whether you're open? Why was I in the queue for hours and never contacted? Why doesn't the website say whether you're open that day? You say 8 am to 10 pm (but no time zone) but you don't answer the phone. My next contact will be to cancel my membership.
Thank you James for this wonderful review! We are happy to hear we could repair your printer and computer! We'd love to help you out whenever you need it.
Original review: Dec. 24, 2016
My printer were broken, The computer tech repaired online which took 45 min... He also check for service my system for bugs, and he updated my system, which I needed because I have not had the service since Jan 2016.
The techs from My Computer Works are absolutely outstanding. They’re always able to help. When I've requested for service, my experience has always been very pleasant and prompt. They call me back within an hour. Recently, my machine got infected with some virus and they took care of it for me. Their tech was very knowledgeable and he was able to fix my machine and get me on the road again.
I have been with My Computer Works for a number of years. I called a while back with trouble @ a very nice man took over my computer @ less than an hour he had things going really great. I am so glad to have them.
I had My Computer Works install Malwarebytes for me, and then I asked them for a couple of other gizmos, and it was all good. Their representatives have always been excellent. When I request for service, the timeline varies because they’re busy when I call in. I got to wait my turn. But the service has always been excellent that's why I stick with them.
We have had both the onsite and remote techs work on repairing some chaos in two different computers. The remote techs have been excellent, patient, knowledgeable and thorough. The On-site tech was the same but we felt there was little need to have spent the money charged for this service, since it was redone and completed better by the two remote techs. We find the company very helpful generally and would recommend them to our friends.
When I have software problems, I usually get ahold of My Computer Works. Also, I picked up a new desktop this year and they helped me set it up. I’m 78 and I didn’t grow up with computers, and the people at My Computer Works have taught me a lot. In a lot of cases, I can help myself and if I can’t, I get on the phone and I set up that they call me within the hour. They are fantastic. I'd recommended them.
My Computer Works Company Profile