Did not fix. Called them two times and they stated still working on to get a tech back out. I just got ripped off. I will never recommend them. They promised that I would have a 30 day guarantee and they will make sure that I am totally satisfied. Well it is over 30 days and I still have not heard from them.
I am not a savvy computer individual. I would recommend this service to everyone. When I run into problems, they can remotely help so I can be up and running in no time. This saves me time and frustration. It is definitely worth the cost.
Kathye, we are so happy we were able to help you out! Thank you for you review!
Original review: May 26, 2017
Even though I do not use my computer for business purposes, as a senior citizen I do rely on my computer for a multitude of reasons. Sadly, some unknown person had infected my equipment and created total chaos. After about a week of this, I reached out to HomeAdvisor for some help. I cannot say enough good things about the company and technician they referred! The company is MY COMPUTER WORKS and the technician who provided my service is Anthony. This company and their employees are a customer's dream. If your computer needs help, please do not hesitate to contact this company. You will be pleased.
The technology of My Computer Works was great but it was the billing I'm concerned about. I've had several troubles with my computer and I paid them about $300 at the beginning of the year for the services and now I'm getting billed every month for it. I've called them several times, and they are supposed to be getting back to me. However, they are great and outstanding, and they're good at what they do. They contact me online and the problem was fixed online. They take over my computer, they fix it and then they give it back to me.
I have used this company since 2013 with exceptional results. One each and every challenge, they were extremely professional, friendly, and EFFECTIVE when finding my computer/internet/router/modem/printer issues. [I'm not very computer literate] and I know that for a monthly fee, I am confident that my numerous challenges will be solved. I highly recommend them!
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Nancy, thank you very much for your review! Glad we could help you out!
Original review: May 20, 2017
I have now worked with this group three or four times. They are professional and resolved all issues within a reasonable amount of time. I find their fees to be affordable for my home office. I highly recommend them and the Office Staff that coordinates all of the activities.
I have used MCW almost since it's inception in the early 2000s for my PCs. The technicians are extremely knowledgeable, polite and helpful. I live in a fairly remote area right now and really appreciate and rely on them to correct all my computer problems and "glitches". They even sent an expert to my home to install my new hard drive. I am 82 yrs. old and no longer crawl around on my knees! I was a REALTOR for many years and had to have my computer up and running for my business. Even though I may not call them for months, when I do need them they spend several hours correcting and cleaning up problems and updating stuff I don't understand!
Good response time and everything seems to be working fine. It's a little too soon to give a complete report on how everything is performing. Overall I think that Kieth did a very good job of explaining the whole process. So that's about it for now.
We have used My Computer Works for several years. The technicians have resolved all of our issues with efficient and courteous service. We are a home user and this company has helped us to resolve all virus and connectivity issues. I would highly recommend them.
I call My Computer Works on a weekly basis and sometimes I go for a couple of months. Sometimes they’re overloaded and I could choose the option to leave a voicemail and then they call me back. But 90% of the time I talk to somebody and they put me on the line. I usually get a call within 45 minutes. They also answer calls until 10 o'clock at night. Somebody can be working on my computer at nine o'clock at night and I'm all set up and ready to go.
My issues have always been solved. Computers change and programs change and all of a sudden I have a program that won’t work anymore. Seven years ago, my hard drive crashed and thankfully, they backed up my computer as well. Once I got a new hard drive, they put everything back in and got me back up and running. They still back me up on a daily basis and they answer my questions and explain what they’re doing. Sometimes, if I want to hang on the phone and watch, they tell me they'll call me back 'cause it's lengthy. But sometimes it takes 10 minutes and that's fine to hang on the phone with them. Overall, they're super guys to work with and they do a good job. I'm glad that they're around because trying to do business and be on the computer is one thing and that can be daunting enough sometimes.
Bill, we are very happy you had a great experience with us. Thank you for your review!
Original review: May 14, 2017
I was having problem with the emails. I can send them out but not get any back in. I had upgraded from Windows, Outlook 10 to Outlook 16 and I couldn't get it straightened out. It’s very easy working with My Computer Works, once the person from their company signs on, he can manipulate everything he needs to from where he’s at. He was able to get it fixed and synced. One major problem is I lost the address book after he was done working with it and that was not good. But my email works fine now. When I requested help, they contacted me within the day and it was a good experience, I’d recommend them to a friend.
I've been with My Computer Works for a long time. It's very good to request a service from them and their cost is reasonable. They really take the stress off of owning a computer and I'll recommend them. I've had to call Microsoft and do some things and also UPS because it was regarding a printer. But 90% of the time My Computer Works can solve the issues.
I've used this service for years now and have found that it is well worth what I'm paying for it. When I have a computer problem they are there for me and know how to fix it. I just had a problem that was unusual but the tech found the answer even though he had to do a lot of work to find it. Very helpful and patient!
I am writing to tell about my experience with the above named company. My initial experience was less than satisfying so they offered to deep clean my computer for two hours at their expense. This turned into approximately 5 hours and MCW just kept working on my computer. This is definitely a company that believes in customer satisfaction.
Hi Dexter, happy we could help you out! Thank you for letting us know you were happy with our service!
Original review: May 12, 2017
When I got stupider than normal and bought into some scam artists MCW was there to help and save me from a worse disaster than it could have been. They have had my back so many times I lost count. Thank you for your kind help. It is appreciated. I got lucky (for once). Glad to have you folks at MCW.
I'm satisfied with My Computer Works. They help me when I download software and they clean my computer, too. I usually call them when I need help and wait for a callback. I'd get a confirmation by email and wait for 40 minutes, depending on how they put me on a callback list. They fixed my computer correctly and I don't see the problem anymore but the only problem I'm getting is if I don't turn my laptop on for two days, I get over 190 spams in my junk mail which is out of control. Other than that, they've been excellent.
Sherry, we are so happy to know we've been able to help you throughout the years! Thank you for the great review!
Original review: May 10, 2017
I have been with My Computer Works for over 10 years. In fact Luke ** came to my home to set up my service. The service I have received is a life saver. I am in the direct sales business and have such a peace of mind knowing there is nothing they cannot fix. I have said many times in my training sessions to friends, family and business colleagues..." I WOULD DO WITHOUT FOOD BEFORE I WOULD DO WITHOUT MY COMPUTER WORKS."
Elizabeth, it is great to know you enjoyed your experience with us! Thank you very much for your review!
Original review: May 10, 2017
I have been using My Computer Works for a number of years both for tech support and for back up services and am a true fan. I can call and get a callback within a 1/2 hour and they have been able to handle a broad range of issues on my computer, on external hard drives, on my phone and how each communicate to the other. I have asked about software issues and purchasing, computer upgrades, and sometimes just how to do what turns out to be simple procedures but seemed insurmountable to me. On the occasion that they were not able to address my issues over the phone in one case, they arranged for a tech to come address my problem in person and in another, the tech Brian worked though communicating with Dell in order for them to address the replacement of the motherboard of my computer under warranty when Dell was giving me the runaround.
I would say that 99% of the techs I have talked to over the years have been personable, respectful and never made me feel like I was foolish which I am sure on occasion I was. I love that they are available nearly every day (with some holiday exceptions) from first thing in the morning to late into the evening. The quick service I get from My Computer Works means that I can stay efficient and keep my "at home" consulting business up and running rather than having to give up my main business tool for days for repairs.
VERY VERY helpful. Techs called as they indicated they would, and they anticipated my needs even though I didn't know I needed them. I'm very appreciative; could never have done this on my own. They found all of my files - even the very critical ones that I was worried about losing from my old hard drive that basically burned up. They were able to recover everything with an external hard drive. Loved having them take over my mouse.
I was locked out of MS Outlook due to "errors detected". The tech-pro who helped me was efficient & very pleasant to deal with. My problem was solved in approx a half hour. Before leaving me on my own the tech put the "inbox repair tool" in a folder on my desktop for easy access should I need to use it in the future. From finding MY Computer Works through HomeAdvisor to the final solution the entire process was easy & satisfying.
They always solve my concerns with my computer & very friendly & personable. They tell me exactly what the problem is and advises me as to what to do to keep my computer running at top capacity. I would recommend them to anyone who would like this type of service.
Your tech was thorough, knowledgeable, and professional. I've relied on MCW for several years and have never been disappointed. This latest service was a routine cleanup to get the computer working faster. It works a lot better and faster now. I appreciate the effort the tech put in.
Hi Vicki, thank you very much for your 5 star review!
Original review: May 9, 2017
Connecting Printer to computer - Cody was so very kind and he knew I didn't know anything about what he was talking about. He assured me that was OK and that he would handle the problem. He did just that and I was so appreciative.
Technician Brian ** was very helpful and it appears he was able to resolve the problem. Apparently the system was not uploading updates or unable to. Brian worked on the system for over three hours and resolved it. I feel very confident in the ability of My Computer Works.
These people brought my computer back from near death! I have been so pleased with their service over the last six months. Any problems, they are right there, the technicians are so knowledgeable and helpful. Great USA based service. Well worth the cost.
Very helpful, saves you from having to take computer somewhere else. They can fix most things over phone, well worth the cost! Also, they will be glad to teach you how to do different things if you are not sure.
Hi Nancy, we are very happy we were able to solve all of your problems! Thank you so much for your review!
Original review: May 7, 2017
I had a virus and they closed my computer down so I called My Computer Works. It took about three times to get things worked out. But I'm sure the tech would call me every time within an hour. They called me back and stayed on the phone sometimes and then went over everything on my computer. It got straightened out but then in a little while it popped up again, so they immediately got to work on it and finally got everything taken care of. Overall, it has been an excellent experience and my computer works faster and better than it had before I had a problem.
We had serious problems with connections, we would type in a site, and "Hmm we are unable to reach that page" would show up. When playing games on Facebook, it would freeze up, and not work. After MCW worked on it, now the computer is working like a new one, with no connection problems at all. We would definitely recommend this company!
My Computer Works did a+ job fixing computer problems I was having. I had been trying to fix my computer myself a week or two and it was not getting better. My Computer Works had it fixed in no time. I am very happy with My Computer Works. GREAT JOB. Will call if I ever need it done again.
I love My Computer Works. I've been dealing with them since 2011 and they're really professional, knowledgeable and always give great service. The techs I've dealt with have also been very nice and helpful. I recently had to have someone do an upgrade to my computer and they updated malware bytes. They also did my annual clean up. When requesting a service, I normally send an email then I go into the queue and they call me. It's a little time consuming when they actually log in and get on my computer which takes about four or five hours. But the performance of my computer becomes 100% after they're done and I'm always pleased with their service.
My Computer Works Company Profile
- Company Name:
- My Computer Works
- Company Type:
- Year Founded:
- Formerly Named:
- My Computer Works
- 7975 N. Hayden Road
- Postal Code:
- United States
- (844) 334-1273