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24/7 Techies

24/7 Techies
Overall Satisfaction Rating 2.00/5
  • 5 stars
    3
  • 4 stars
    0
  • 3 stars
    1
  • 2 stars
    1
  • 1 stars
    10
Based on 15 ratings
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        24/7 Techies Reviews

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        Page 1 Reviews 1 - 10
        Rated with 5 stars
        Verified Reviewer
        Original review: Jan. 27, 2020

        I first contacted 24/7Techies in around 2017. I had a problem with my Exchange server. I have a really intricate system with multiple versions of Exchange and my domain is also a tad mixed with old systems. It was a Friday afternoon. They worked with me 24-hours until the issue was resolved. I highly recommend them.

        Be the first one to find this review helpful
        Rated with 1 star
        Verified Reviewer
        Original review: Dec. 14, 2019

        I had been with 24/7 for about a year because of an issue I had with my computer. Contacted 24/7 Techies and corrected the issue. I then signed for a 3yr contract. However, now a year later I received notice from my Bank a stop auto payment was to 24/7 Techies for $219.95. I contacted my bank and closed out the account as did not authorize the payment and I am grateful that PayPal stopped the transaction. I then contacted 24/7 Techies questioning the reason as I had a contract for 3 yrs. The representative from 24/7 stated he would check into it and get back. However after a period of time I received no reply, I call them. Received recorded answer not available. The 24/7 Icons on my computer disappeared and could not contact by computer either. So bottom line beware with you see 24/7 Techies advertisements. I think the proper law investigative unit and Better Bureau should look into the company.

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          Are you this business?
          Rated with 1 star
          Verified Reviewer
          Original review: Dec. 5, 2019

          This company is a total and complete scam. Do not subscribe and watch out as they automatically set you up for recurring payments. Watch out PayPal will not cancel your payment. The phone lines are fake, the chat box is fake and the email contact is fake. Report them to Microsoft as soon as you can. They are a fake company and scamming everyone should be in jail. WATCH OUT!!!!

          4 people found this review helpful
          Rated with 5 stars
          Verified Reviewer
          Original review: April 26, 2019

          I have been with 24/7 Techies for about 2 years and they have offered me excellent support during this time. I only joined them as my previous provider (HP) stopped offering a 24/7 support service. The fee is £90 for six months which is good value for what they offer. I have had a few complex technical problems, these have been dealt with professionally in a friendly and courteous manner. All of the representatives have a wide range of knowledge and if one of them is not sure about something they will seek support from colleagues.

          Last night a blue line appeared on my screen and after reading up on what this could be I gave them a call and they dealt with this very quickly with their usual efficiency. Considering where they operate from (Colombo Sri Lanka) it was amazing they were offering a full service, it was actually as if nothing had happened. I would add that if you ask they will normally go through the problem so that if the same thing happens you might be able to fix it yourself!

          It would seem that some other people may have signed up with those claiming to be 24/7 Techies. My advice would be check out any organization before I part with my money. I am retired and live on a small income so every penny counts. I find IT complex so need good support. To those who say they have a complaint, put it in an email. I have found they always reply and you can always get a refund from your card provider if they don't offer what they say in their manifesto. Finally last night after they had resolved the issues I had called about I sent them an email about those that had died during the recent terrible events. To my surprise later in the evening I received a lovely message thanking me for my email. Mike

          Read full review
          24/7 Techies response

          Hello Michael,

          Thank you for the wonderful review!! We appreciate you taking the time to share your experience at 24/7Techies. Once again, Thank you, and for any future queries please get back with us, where we'll guarantee on providing the same level of support!!

          Sincerely,

          Nash - 247Techies

          2 people found this review helpful
          Rated with 1 star
          Verified Reviewer
          Original review: March 16, 2019

          An alert came up on my computer with a computerized voice telling me that my computer was being hacked and to call this number immediately and not close out my window. Everything looked at first legitimate causing me to panic. I called the 866-681-2962 number on the alert. And was connected to a guy with an accent saying his name was Brandon **. Unfortunately I gave him full access to my computer. He kept assuring me that this was safe and that he was here to help. After the fact, the only way to restore it was to make a purchase price $169. This happened after he took my computer through a series of administrator access only windows. Showing me where important Services were stopped and also showed me that there were twenty-six people from ZIP codes in and out of the country trying access my computer and steal my personal information.

          When I told him I didn't have the money, he repeated you don't have the money? Well how much do you have? I told him I didn't have any money again. He then quickly ended our conversation after I told him again I didn't have the funds. After I hung up, disconnected my internet, turned my pc on it started in safe mode with a command window open and don't know the command. No longer have access to my files, programs, pictures etc.. He called me back on my phone and asked me what I decided. I again informed Brian ** (foreign accent) no funds. Brian hung up and I blocked his number. Lost access to my personal property. Left with a pc I can no longer use. Stay away from Technical 24/7 Help. 1 888-713-1392 ext.**.

          Read full review
          24/7 Techies response

          Dear Deborah,

          We'd like to inform that we do not have any agents under "Brandon" who works with us, and the mentioned hotlines "866-681-2962 /888-713-1392" doesn't belong to us,247Techies.We believe that, you were in contact with another company who may represent themselves as us.

          If you could provide us more details on this, such as the Transaction ID, we'll be able to track it down and solve this matter earliest possible.

          Thank you!

          247Techies

          8 people found this review helpful
          How do I know I can trust these reviews about 24/7 Techies?
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          For more information about reviews on ConsumerAffairs.com please visit our FAQ.

          Rated with 1 star
          Verified Reviewer
          Original review: Nov. 27, 2018

          They are nothing but rogues. I was conned into security issues purchase and charged for web hosting. They conned me into £300 pounds, and pretended to be working for Microsoft was had problem downloading the product Office 365. The guys pretend to be calling themselves with English names and operate from somewhere in India. Will not return your calls, will lie from back of their teeth and are very unprofessional and not versed at all with technical and software issues... they crashed my MacBook Pro and still am in a limbo with no response from them. The guy calls himself Clark ** and the so called technicians are Hindi speaking and difficult to understand in English. AVOID THIS COMPANY AT ALL COSTS... THEY ARE fraudulent fraudster.

          24/7 Techies response

          Dear H.,

          We'd like to inform that we,247Techies are a Online Tech Support company who offer services for Microsoft / Macintosh customers, and we do not offer Web hosting solutions. At the same time, I'll also like to mention that we do not have any agents by the name "Clark". I believe you're confused us with another support party.

          Sincerely,

          Nash -247Techies

          3 people found this review helpful
          Rated with 2 stars
          Verified Reviewer
          Original review: Oct. 18, 2018

          Buyer beware. I purchased service from 24/7 Techies back in April 2018. They were able to solve and fix my computer problems. The charge was $169.95 - I thought it was for a year of service. Regardless, I didn't know or realize, they were billing me monthly for $19.95 - using PayPal. I realized this earlier this morning - so I called them and requested a refund and for them to discontinue service - etc. My advice? They are a good company in terms of fixing/solving your PC problems (mine was e-mail) but be advised that you should clarify and know how much you are paying - especially getting billed monthly forever - %19.95. Not cool - BUYER BEWARE! I'm hoping they credit me this month's $19.95 charge. We shall see. If not - I will dispute the monthly charge with my credit card company. I already notified them of this problem.

          24/7 Techies response

          Dear Mark,

          While apologizing for the inconvenience caused, I'd like to inform that recurring payment option was selected during the initial payment. This could have been cancelled by you anytime using your PayPal account or you could have informed us to cancel this Auto Renewal.

          Please contact us anytime if you haven't received the recurring payment back, I'll make sure that the amount will be reversed back to your account in no-time.

          Sincerely,

          Nash - 247Techies

          6 people found this review helpful
          Rated with 1 star
          Verified Reviewer
          Original review: Aug. 21, 2018

          I used 24/7 Techies to help find some emails I had list whilst rebuilding my system. I was charged a 0ne off fee of £69.95 back in December 2017/January 2018. Although they managed to recover some of the emails, I have been left with a bug in my boot sector which means that when I boot my system it takes exactly 30 minutes to boot instead of the normal 30-40 (SSD) seconds. If I touch any of the keys on the keyboard or the mouse, the reboot starts again from scratch. Also, F8 or F9 will not boot into safe mode. I have asked Microsoft about this problem and they are at a loss to provide a solution and tell me "It could be a hardware problem." This is on a completely new system which works perfectly except for the bootup problem.

          24/7 Techies response

          Dear Alan,

          I'm sorry to inform you that the given information isn't enough for us to recall this incident. Could you please provide the email address which you used at the time of the registration, where we can track down further and help you out to solve the matter earliest possible.

          Thank you!!

          Sincerely,

          -247Techies

          5 people found this review helpful
          Rated with 1 star
          Verified Reviewer
          Original review: July 22, 2018

          Price is not as stated. IT'S a recurring fee. Didn't stated the exchange rate fee through Hongkong. Their webpage is very convincing! Listing the BBB, McAfee secure, Microsoft Gold Partner, Everyone should read Microsoft's webpage on scams. I didn't know that scam websites can use any of the following tactics to convince you that there is a problem with your PC that needs fixing: A fake blue screen error. A fake Windows activation dialog box. Various fake system errors. Supposed malware infection or malicious activity. Mine was a blue screen with 'invalid attach attempt'.

          24/7 Techies response

          Dear Shirley,

          The recurring payment fee is mentioned at the time of the payment, where you can cancel at any given time, and the mentioned pricing structure doesn't have any hidden charges. As you've mentioned, BBB / Microsoft Pinpoint Listings at our site are legit where anyone can access to verify.

          We never use scare tactics to convince customers, but directly inform the real issue and we legitimately provide the solution by giving an Outstanding Experience.

          Thank you!!

          -247Techies

          4 people found this review helpful
          Rated with 1 star
          profile pic of the author
          Verified Reviewer
          Original review: May 1, 2018

          I had a tech named a.k.a Randall in Sri Lanka work on one folder that he did not copy correctly and subsequently discovered I was missing many files and folders on that file. I had a back up on a thumb drive and discovered this drone overwrote the files he put together that caused me to lose the files and whole folders in the backup drive as he saved his craziness. He had no business going into my backup thumb drive, never mind overwriting with his mistakes. As a result, I lost the only backup I had for the complete files he was supposed to be working on. He never looked at the files in the thumb drive to see what was there before saving his mistake to the file and I had MY backup completely obliterated which was the only complete files I had saved. I lost hundreds of hours of files and folders because of him obliterating them with his save saving his mistake.

          These people screwed me, and Randall deleted my files or lost them somehow. Further, one of them (the last jackass I dealt with) said they are not deleted so I said, “great, find them.” He could not find them. The most inexcusable thing is Randall went into my backup drive and obliterated my files without a clue of what he had done. Saving his mistake was insane. Subsequently, I received a message from another drone saying nothing was changed to my backup file and the supervisor said so. They insisted my backup was intact, in effect, calling me a liar and refused to listen, as was their MO throughout this process. I had been saving changes to that backup drive for months and now it was shredded. How freaking dare they?

          These people have blinders on, have their heads in a vice that only allows them to think in the way they were programmed without the ability to listen to the customer and integrate that knowledge with any intuition for a solution, in effecting, screwing the customer. They will argue with you without any sense of intelligence or insight. They are programmed in a way not conducive to reason other than their own view. Even arguing with them they do not listen and talk over you. Totally unacceptable.

          Stay away. They can and will destroy your files, or you can learn by yourself. You have no reason to trust me and I don’t care. Heed my words or throw the dice. I absolutely HATE what they did to me and have nothing good to say about them. They don’t listen and they don’t care what they screwed up for you and will blamed it on you and/or ignore the facts. My current question is there anyone trustworthy out there that can assist consumers with computer problems without this kind of corruption? It’s not these jackasses, certainly not when the chips are down.

          Read full review
          24/7 Techies response

          Dear Everett,

          Due to the Character count limitation at ConsumerAffairs, I've shared my response in private. However I can confirm this has nothing to with any of the repairs we performed. Once again, Thank you for taking the time to write about your experience, which eventually gave us a chance to describe the incident in full.

          Thank you!

          Sincerely,

          -247Techies

          5 people found this review helpful

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            24/7 Techies expert review by ConsumerAffairs

            24/7 Techies is a cheap company of Microsoft-certified techies that offers unlimited tech support and a 30-day money back guarantee.

            • Free diagnosis: 24/7 Techies offers a free diagnosis of a company’s tech needs in order to evaluate pricing.

            • Specializing in small business help: Their company specializes in small business assistance and support and makes it easy for businesses to access the necessary support.

            • Pricing: They have a relatively cheap pricing model, which is great for smaller companies.

            • Issues with technical services: The actual services that the company offers don’t meet the technical needs of many larger businesses.

            • Certification: The technicians here aren’t all certified to work with specific products such as Apple and Microsoft.

            • Support: The company is 100 percent remote so technicians aren’t available to help on site.

            • Best for: Small businesses, individuals

            by ConsumerAffairs Research Team

            The ConsumerAffairs Research Team believes everyone deserves to make smart decisions. We aim to provide readers with the most up-to-date information available about today's consumer products and services.

            24/7 Techies Company Information

            Company Name:
            24/7 Techies
            Year Founded:
            1996
            Address:
            6955 N Durango Drive
            City:
            Las Vegas
            State/Province:
            NV
            Postal Code:
            89149
            Country:
            United States
            Phone:
            (888) 296-5819
            Website:
            www.247techies.com

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