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Reviewed Sept. 7, 2020
For the first two years the service was outstanding. When I clicked on their icon someone almost immediately responded; they were highly courteous, knowledgeable, and always helped me resolved my issues. I used their services around twice a year. Two years ago, I noticed a significant change. First it took much longer for them to respond and they put me on hold for a long time throughout the call. The tone was no longer polite. (no "pls", or thank you) and they seemed to fumble haphazardly in a frantic way when addressing the issue. I gave them a chance and still renewed with them for one more year, thinking that it may have been "a bad day" for someone.
This past August, I clicked (for the first time during the year) on the icon but there was no response. I called their number, and they put me on hold for ten minutes, contrary to what they advertise. I called back and they said I should try the icon again. They explained how it should work. But it did not. I called again and they said the reason why the icon didn't work was that my subscription had expired and that I had to renew it. I told them my subscription was valid until mid September. I described the issue. They asked for my phone number and said someone "would be with you shortly". No one called, and after FOUR hours, someone - a different person now - connected (somehow) to my computer. The person did not know anything about the issue; they put me on hold again and I got so tired I disconnected from them. Today, I received my renewal notice and most definitely I will NOT renew it. My trust is completely lost.
Reviewed April 22, 2020
Couldn't be better. Now I have someone to turn too when I am truly baffled. Support is second to none, I couldn't thank them enough to sort out all my problems. I have enjoyed the experience and have also learned a few good tips on the way. Both gentlemen were very understanding and talked me through everything so I could follow what had happened that had caused my problems, which is good to know.
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Reviewed April 22, 2020
I have used this company for a number of years. I have had my own business for decades. Always looking for the best vendors. This company has every single time stayed on the issue until resolved. I was really happy when they solved some problems that the original vendor and their help department could not. I have no problem talking with anyone about my experiences over the years with 24/7 Techies. They have solved simple problems as well as complex issues. We use name brand equipment and software. Sometimes something would "just not work". The support people of the name brand products usually would straighten things out but when all else failed I would call 24/7. I really am very happy with their results. They stick with it until it is resolved. Then they will send an email to be sure all is well and many times call to be sure. Very refreshing approach.
Reviewed Jan. 27, 2020
I first contacted 24/7Techies in around 2017. I had a problem with my Exchange server. I have a really intricate system with multiple versions of Exchange and my domain is also a tad mixed with old systems. It was a Friday afternoon. They worked with me 24-hours until the issue was resolved. I highly recommend them.
Reviewed Dec. 14, 2019
I had been with 24/7 for about a year because of an issue I had with my computer. Contacted 24/7 Techies and corrected the issue. I then signed for a 3yr contract. However, now a year later I received notice from my Bank a stop auto payment was to 24/7 Techies for $219.95. I contacted my bank and closed out the account as did not authorize the payment and I am grateful that PayPal stopped the transaction. I then contacted 24/7 Techies questioning the reason as I had a contract for 3 yrs. The representative from 24/7 stated he would check into it and get back. However after a period of time I received no reply, I call them. Received recorded answer not available. The 24/7 Icons on my computer disappeared and could not contact by computer either. So bottom line beware with you see 24/7 Techies advertisements. I think the proper law investigative unit and Better Bureau should look into the company.
Reviewed Dec. 5, 2019
This company is a total and complete scam. Do not subscribe and watch out as they automatically set you up for recurring payments. Watch out PayPal will not cancel your payment. The phone lines are fake, the chat box is fake and the email contact is fake. Report them to Microsoft as soon as you can. They are a fake company and scamming everyone should be in jail. WATCH OUT!!!!
Reviewed April 26, 2019
I have been with 24/7 Techies for about 2 years and they have offered me excellent support during this time. I only joined them as my previous provider (HP) stopped offering a 24/7 support service. The fee is £90 for six months which is good value for what they offer. I have had a few complex technical problems, these have been dealt with professionally in a friendly and courteous manner. All of the representatives have a wide range of knowledge and if one of them is not sure about something they will seek support from colleagues.
Last night a blue line appeared on my screen and after reading up on what this could be I gave them a call and they dealt with this very quickly with their usual efficiency. Considering where they operate from (Colombo Sri Lanka) it was amazing they were offering a full service, it was actually as if nothing had happened. I would add that if you ask they will normally go through the problem so that if the same thing happens you might be able to fix it yourself!
It would seem that some other people may have signed up with those claiming to be 24/7 Techies. My advice would be check out any organization before I part with my money. I am retired and live on a small income so every penny counts. I find IT complex so need good support. To those who say they have a complaint, put it in an email. I have found they always reply and you can always get a refund from your card provider if they don't offer what they say in their manifesto. Finally last night after they had resolved the issues I had called about I sent them an email about those that had died during the recent terrible events. To my surprise later in the evening I received a lovely message thanking me for my email. Mike
Thank you for the wonderful review!! We appreciate you taking the time to share your experience at 24/7Techies. Once again, Thank you, and for any future queries please get back with us, where we'll guarantee on providing the same level of support!!Sincerely,
Nash - 247Techies
Reviewed March 16, 2019
An alert came up on my computer with a computerized voice telling me that my computer was being hacked and to call this number immediately and not close out my window. Everything looked at first legitimate causing me to panic. I called the 866-681-2962 number on the alert. And was connected to a guy with an accent saying his name was Brandon **. Unfortunately I gave him full access to my computer. He kept assuring me that this was safe and that he was here to help. After the fact, the only way to restore it was to make a purchase price $169. This happened after he took my computer through a series of administrator access only windows. Showing me where important Services were stopped and also showed me that there were twenty-six people from ZIP codes in and out of the country trying access my computer and steal my personal information.
When I told him I didn't have the money, he repeated you don't have the money? Well how much do you have? I told him I didn't have any money again. He then quickly ended our conversation after I told him again I didn't have the funds. After I hung up, disconnected my internet, turned my pc on it started in safe mode with a command window open and don't know the command. No longer have access to my files, programs, pictures etc.. He called me back on my phone and asked me what I decided. I again informed Brian ** (foreign accent) no funds. Brian hung up and I blocked his number. Lost access to my personal property. Left with a pc I can no longer use. Stay away from Technical 24/7 Help. 1 888-713-1392 ext.**.
We'd like to inform that we do not have any agents under "Brandon" who works with us, and the mentioned hotlines "866-681-2962 /888-713-1392" doesn't belong to us,247Techies.We believe that, you were in contact with another company who may represent themselves as us.
If you could provide us more details on this, such as the Transaction ID, we'll be able to track it down and solve this matter earliest possible.
Reviewed Nov. 27, 2018
They are nothing but rogues. I was conned into security issues purchase and charged for web hosting. They conned me into £300 pounds, and pretended to be working for Microsoft was had problem downloading the product Office 365. The guys pretend to be calling themselves with English names and operate from somewhere in India. Will not return your calls, will lie from back of their teeth and are very unprofessional and not versed at all with technical and software issues... they crashed my MacBook Pro and still am in a limbo with no response from them. The guy calls himself Clark ** and the so called technicians are Hindi speaking and difficult to understand in English. AVOID THIS COMPANY AT ALL COSTS... THEY ARE fraudulent fraudster.
We'd like to inform that we,247Techies are a Online Tech Support company who offer services for Microsoft / Macintosh customers, and we do not offer Web hosting solutions. At the same time, I'll also like to mention that we do not have any agents by the name "Clark". I believe you're confused us with another support party.Sincerely,
Reviewed Oct. 18, 2018
Buyer beware. I purchased service from 24/7 Techies back in April 2018. They were able to solve and fix my computer problems. The charge was $169.95 - I thought it was for a year of service. Regardless, I didn't know or realize, they were billing me monthly for $19.95 - using PayPal. I realized this earlier this morning - so I called them and requested a refund and for them to discontinue service - etc. My advice? They are a good company in terms of fixing/solving your PC problems (mine was e-mail) but be advised that you should clarify and know how much you are paying - especially getting billed monthly forever - %19.95. Not cool - BUYER BEWARE! I'm hoping they credit me this month's $19.95 charge. We shall see. If not - I will dispute the monthly charge with my credit card company. I already notified them of this problem.
Dear Mark,While apologizing for the inconvenience caused, I'd like to inform that recurring payment option was selected during the initial payment. This could have been cancelled by you anytime using your PayPal account or you could have informed us to cancel this Auto Renewal.
Please contact us anytime if you haven't received the recurring payment back, I'll make sure that the amount will be reversed back to your account in no-time.Sincerely,
Nash - 247Techies
24/7 Techies author review by ConsumerAffairs Research Team
24/7 Techies is a cheap company of Microsoft-certified techies that offers unlimited tech support and a 30-day money back guarantee.
Free diagnosis: 24/7 Techies offers a free diagnosis of a company’s tech needs in order to evaluate pricing.
Specializing in small business help: Their company specializes in small business assistance and support and makes it easy for businesses to access the necessary support.
Pricing: They have a relatively cheap pricing model, which is great for smaller companies.
Issues with technical services: The actual services that the company offers don’t meet the technical needs of many larger businesses.
Certification: The technicians here aren’t all certified to work with specific products such as Apple and Microsoft.
Support: The company is 100 percent remote so technicians aren’t available to help on site.
24/7 Techies Company Information
- Company Name:
- 24/7 Techies
- Year Founded:
- 6955 N Durango Drive
- Las Vegas
- Postal Code:
- United States
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