24/7 Techies

For the first two years the service was outstanding. When I clicked on their icon someone almost immediately responded; they were highly courteous, knowledgeable, and always helped me resolved my issues. I used their services around twice a year. Two years ago, I noticed a significant change. First it took much longer for them to respond and they put me on hold for a long time throughout the call. The tone was no longer polite. (no "pls", or thank you) and they seemed to fumble haphazardly in a frantic way when addressing the issue. I gave them a chance and still renewed with them for one more year, thinking that it may have been "a bad day" for someone.

Couldn't be better. Now I have someone to turn too when I am truly baffled. Support is second to none, I couldn't thank them enough to sort out all my problems. I have enjoyed the experience and have also learned a few good tips on the way. Both gentlemen were very understanding and talked me through everything so I could follow what had happened that had caused my problems, which is good to know.

I have used this company for a number of years. I have had my own business for decades. Always looking for the best vendors. This company has every single time stayed on the issue until resolved. I was really happy when they solved some problems that the original vendor and their help department could not. I have no problem talking with anyone about my experiences over the years with 24/7 Techies. They have solved simple problems as well as complex issues. We use name brand equipment and software. Sometimes something would "just not work". The support people of the name brand products usually would straighten things out but when all else failed I would call 24/7. I really am very happy with their results. They stick with it until it is resolved. Then they will send an email to be sure all is well and many times call to be sure. Very refreshing approach.

I first contacted 24/7Techies in around 2017. I had a problem with my Exchange server. I have a really intricate system with multiple versions of Exchange and my domain is also a tad mixed with old systems. It was a Friday afternoon. They worked with me 24-hours until the issue was resolved. I highly recommend them.

I had been with 24/7 for about a year because of an issue I had with my computer. Contacted 24/7 Techies and corrected the issue. I then signed for a 3yr contract. However, now a year later I received notice from my Bank a stop auto payment was to 24/7 Techies for $219.95. I contacted my bank and closed out the account as did not authorize the payment and I am grateful that PayPal stopped the transaction. I then contacted 24/7 Techies questioning the reason as I had a contract for 3 yrs. The representative from 24/7 stated he would check into it and get back. However after a period of time I received no reply, I call them. Received recorded answer not available. The 24/7 Icons on my computer disappeared and could not contact by computer either. So bottom line beware with you see 24/7 Techies advertisements. I think the proper law investigative unit and Better Bureau should look into the company.

This company is a total and complete scam. Do not subscribe and watch out as they automatically set you up for recurring payments. Watch out PayPal will not cancel your payment. The phone lines are fake, the chat box is fake and the email contact is fake. Report them to Microsoft as soon as you can. They are a fake company and scamming everyone should be in jail. WATCH OUT!!!!

I have been with 24/7 Techies for about 2 years and they have offered me excellent support during this time. I only joined them as my previous provider (HP) stopped offering a 24/7 support service. The fee is £90 for six months which is good value for what they offer. I have had a few complex technical problems, these have been dealt with professionally in a friendly and courteous manner. All of the representatives have a wide range of knowledge and if one of them is not sure about something they will seek support from colleagues.

An alert came up on my computer with a computerized voice telling me that my computer was being hacked and to call this number immediately and not close out my window. Everything looked at first legitimate causing me to panic. I called the 866-681-2962 number on the alert. And was connected to a guy with an accent saying his name was Brandon **. Unfortunately I gave him full access to my computer. He kept assuring me that this was safe and that he was here to help. After the fact, the only way to restore it was to make a purchase price $169. This happened after he took my computer through a series of administrator access only windows. Showing me where important Services were stopped and also showed me that there were twenty-six people from ZIP codes in and out of the country trying access my computer and steal my personal information.

They are nothing but rogues. I was conned into security issues purchase and charged for web hosting. They conned me into £300 pounds, and pretended to be working for Microsoft was had problem downloading the product Office 365. The guys pretend to be calling themselves with English names and operate from somewhere in India. Will not return your calls, will lie from back of their teeth and are very unprofessional and not versed at all with technical and software issues... they crashed my MacBook Pro and still am in a limbo with no response from them. The guy calls himself Clark ** and the so called technicians are Hindi speaking and difficult to understand in English. AVOID THIS COMPANY AT ALL COSTS... THEY ARE fraudulent fraudster.

Buyer beware. I purchased service from 24/7 Techies back in April 2018. They were able to solve and fix my computer problems. The charge was $169.95 - I thought it was for a year of service. Regardless, I didn't know or realize, they were billing me monthly for $19.95 - using PayPal. I realized this earlier this morning - so I called them and requested a refund and for them to discontinue service - etc. My advice? They are a good company in terms of fixing/solving your PC problems (mine was e-mail) but be advised that you should clarify and know how much you are paying - especially getting billed monthly forever - %19.95. Not cool - BUYER BEWARE! I'm hoping they credit me this month's $19.95 charge. We shall see. If not - I will dispute the monthly charge with my credit card company. I already notified them of this problem.