ConsumerAffairs Unaccredited Brand
I googled the customer service phone to my anti-virus and GuruAid was the first listing that came up. I called the number and the person I spoke with said they were the technical support branch of my anti-virus software. They accessed my computer and said it was riddled with viruses, malware, and the registry was a mess. They said they could fix it for $180, since I'm not very tech savvy I agreed and they put me on hold. While on hold I looked them up on my cell phone and found they were a scam. A guy came back on the phone with a heavy Indian accent and I could not understand a word he said. I told him that I did not wish to proceed and wanted to cancel the fee. They agreed and said I would get an e-mail of the refund to the card. The e-mail never came and I am currently disputing the charges with my credit card company.
The problem is I am 78 years old. The Guru, of course, convinced me he would solve all my PC problems if he could have access to my pc. I stupidly let him and ended up putting 400.00 on my credit card for a 3-year contract for Unlimited technical support via phone, chat and remote access. I was encouraged to contact them each month so they could access my pc and keep it running smoothly! All of this is very true!
Went online to get contact details for McAfee and Guruaid was at top with free number to call. Only thought something strange when wasn't taken to McAfee site but Guruaid site and they wanted remote access to my computer. Luckily I've watched consumer tv shows in the UK and hung up. They said they were McAfee but were lying. Do NOT USE OR TRUST THEM. THEY ARE AT IT!!!
The technicians are well versed and slipper. I bought a subscription but refused to accept any software updates the following month. The GuruAid techs call me 5 times a day, 6 days a week, for the last 3 weeks and counting. They refuse to stop calling unless you make a purchase. Should be shut down...
Their phone number is one digit off of Dell tech support. If you accidentally dial their number, which my wife did, they will pretend to be Dell and try to sell you protection plans. In our case, it's for a Dell that is still under warranty and protection plan. Pretty scummy in my opinion. Stay far away from GuruAid, they are dishonest scammers. If I can throw Best Buy under the bus as well: the only reason that we are calling Dell directly is because of the comprehensive ineptitude of Geek Squad.
- 957,353 reviews on ConsumerAffairs are verified.
- We require contact information to ensure our reviewers are real.
- We use intelligent software that helps us maintain the integrity of reviews.
- Our moderators read all reviews to verify quality and helpfulness.
For more information about reviews on ConsumerAffairs.com please visit our FAQ.
This is one of the growing computer assistant companies whose employees are from "some other country" who are now using iTunes cards to scam their customers. They get you to pay for their services by using the cards and then selling the codes on the back on black market sites or using them themselves. They do not provide any noticeable services and when I took my computer into have it debugged at a local computer store, there were more viruses than when they said they had cleaned it. DO NOT USE THIS COMPANY.
These people appear to be qualified in what they do. I will indeed give them credit for that. However there is excessive pressure to renew for additional years into the future. The other morning, I was examining my Walmart Mastercard, something I frequently do. The numbers didn't quite add up either. It appears that someone had taken the liberty to charge my credit card behind my back for services I had not prev. authorized.
A familiar voice answered the phone when I called the toll free number to have the pending charge taken off. "Oh, but this was a backup service to the Cloud" was the response. When I began telling the other end to remove the charges immediately I started spelling out my last name, as if he didn't know. "You don't have to spell it" was the response. To that I merely say that charging my credit card over $140.00 behind my back is totally unacceptable, and apparently that had to be spelled out! How conniving and slippery! The charge is now gone. Like I said they do acceptable work, but watch your credit card like a hawk.
I went to Avast to demand reimbursement for a charge I did not incur. When I clicked on a customer support link it took me to GuruAid. There was a phone number for customer service. I called. A gentleman answered. After explaining everything he said he could issue a refund but had to access my computer, being trusting I let him have remote access. After giving him access he told me that the settings in my computer we're causing problems, he said that he could fix the settings if I paid them $110. That's when I disconnected from the remote service.
He had issued a refund and it would take 4 to 5 business days and once again reiterated he could fix my computer for $110. I promptly disconnected from remote access. Since then I have been having problems with my computer and was never issued a refund. The next day I was actually able to contact Avast through the mail and they said they did not charge my account. GuruAid are frauds, and thieves. They have left me contacting an attorney for the fraudulent charges. Do not trust this company. Do not give them remote access. I should have listened to my instinct and never let them remotely access my computer.
I genuinely feel sorry for all the other people who have reviewed this who paid for services, especially the woman who said they took her for $500. They provide no real services, they are tricking you into thinking your system is infected. It may be infected, but these people can't help. They use free software and rarely address any issue. They pretend to fix your issue and take advantage of the fact that you aren't tech-savvy. You should never give them access to your computer or bank account, they are thieves.
Complete liars/do not represent McAfee. Taking advantage of my mistake of calling GuruAid instead of McAfee and violating my privacy on my laptop acting as McAfee to uninstall my antivirus by gaining remote access. Led me to believe they are McAfee.
Great service - very detailed and easy to use. If there is ever an issue that comes up it is very quick and easy to get the help you need in a timely manner and anyone you speak with is very supportive and knows what needs to be done and get it done without issues. Customer service reps are always readily available and take the time to answer all questions and get any and all problems resolved to the customer's satisfaction before ending the contact. Very competitive in cost and the value of the customer service alone and their expertise is worth more than the cost customers are required to pay and this is a great value.
GuruAid is very good and I'm very impressed with it. It is extremely useful, and is everything they said it would be. The service provided was fantastic. Highly impressed with its technology. It was more than easy to install, hook up and use. I had no problems whatsoever. I highly recommend this item to my friends and anyone who could use this. Great communication, all my questions were answered with ease and was made simple to understand. They answer right away and thorough. I'm by no means wealthy, but felt spending the money it costed would be worth it. I do wish that the amount to purchase was lower. If you made it more affordable many others would buy this.
I am not a computer person so having GuruAid has been a big help. The staff are patient and take the time to walk you thru your problem. GuruAid has a reachable service that provides enough staff to help their customers. You are not placed on hold forever either. You will be helped in a timely manner. Good service in a reliable manner. When I was hacked they got me thru the process and saved my laptop. They are polite and fast, making the process easy. Much better than the other company I was with that allowed me to get hacked and were less than helpful. I would recommend GuruAid, no hesitation. They will make sure you are good to go. They are knowledgeable and will get the problem fixed.
Their quality of service is really great. I never thought getting aid could be so easy or that staff could be so polite and welcoming. I have a lot of health problems but GuruAid has made me feel amazing. However, their device support could be better. Some of their employees don't know how to set up some of my devices and as a result it has become a very lengthy and rather tedious task but it does get done. But, they always have someone available for customer service and they are all rather knowledgeable and patient with me. I enjoy their company and feel welcome to call whenever I have questions since they solve them right away. Their value is excellent and they are worth every second of my time as well as every cent that I spend with them. They are so generous and really great at their jobs.
The quality of this service is extremely great. It supports other devices by letting you connect to different devices and being extremely open to any bluetooth enabled device. It is very easy to navigate with and use. Their employees in this company are so nice and customer service is available 24/7 year around. They are always willing to help and give as much feedback as they possibly can. They are helpful because to them no question or concern is a stupid one. They are very open and honest company. Their service value is great because they take pride in their company and being there for their customers as much as possible. They always ask for customer feedback so they can become better as a company. They are customer based and will do anything just to keep their customers happy and to keep coming back time and time again.
My experience with GuruAid has been a very beneficial and pleasant one. I have found that they perform their service in a very professional manner. I feel that I will continue to use their services.
Very professional. Thank you.
I have always received excellent service. I am not computer-literate, but GuruAid's people are very patient and take the time to communicate fully. I have always had good results from my dealings with GuruAid and their people.
Very prompt, knew his work, able to explain what happened, sent into detail what went wrong and how l can prevent it in the future. Gave instructions on what to look for in the future so I don't get into trouble. Like anticipating what could go wrong! The first time I've had a support system that looks out for me! Teaching me how to protect my devices and learn the inward workings so I can better anticipate an error before it happens! All support should be that. Responsive, can't stress that enough! Available whenever I need them! I work late hours and if I run into a glitch they have my back! Anyone who has a business or hobby and needs reliable service and support needs this company! Without cost!!! Never could put a price on the peace of mind I get knowing this company will take care of my needs! They not only fix my problem, also support me in other products that will work with me to increase my productivity.
So far I am happy with the service. I had Karpersky when I was hacked and they helped me tremendously! They were fast and polite! BTW this company is used by all the Big Antivirus companies after hours! Karpersky was terrible service. They let my password get hijacked and let someone delete my acct! GuruAid helped me with everything! I can't praise GuRuAid enough. I have never been less than pleased with the service, and the agents are so understanding of my lack of knowledge of the computer. Always thorough & don't leave 'til I'm satisfied. The folks I communicated with were direct and very helpful. While I hope I don't need their services again, I know that, if I do, my problems will be addressed and solved... Received outstanding support from GURUAID every time I have utilized their service.
I would gladly recommend them to anyone. The tech was able to fix my problem in a short time! He was excellent!!! However I did have to wait over four hours to receive service, then I got disconnected twice! This does not reflect at any way with tech! He did very well.
Upon asking numerous questions pertaining to certain items the responses I received were clear, precise and informative as opposed to fluff given to me by others. The customer service availability was comparable to no other. You were not placed on hold for whatever seemed like hours. Compared to others this was Speedy Gonzales. You get more for your money is the only way I can describe the value compared to others.
The quality of service was not the best, but after much hard work and persistence I finally got some satisfaction from them. I had the patience of a saint when dealing with them, and I hope my experience was a one time thing. I was transferred from person to person and had difficulty understanding the majority of customer service representatives at GuruAid, and I was not pleased. I was told that there were particular things that were not covered in my service agreement, which was conflicting with the information I had, so it took much effort on my part to get the service I needed.
The customer service representatives were clueless, helpless, and the handful I spoke to were not trying to be helpful at all. When I asked questions, they repeated certain phrases over and over and it was obvious that they were reading from provided scripts. So many of my questions pertaining to service coverage were not answered, or they were simply ignored. I don't think the service is worth paying for at all, and to be honest I feel cheated. I would steer clear of GuruAid unless you enjoy conflict and arguing for everything you deserve.
The quality of service is good. They are very knowledgeable and know the fundamentals to solve any problems in domestic or international areas. They have a large variety of guru techs that knows a little of everything. This is what makes them very versatile and lean towards to use. They are good. They operate around the clock. You will never get disappointed in their services. They will help you till you fix the problem. If they can't fix it they will offer alternatives. The service value is great. They provide you with the best knowledge that you can get. You can't really compare them to any other tech companies.
They were helpful, but not exactly clear. I wanted to know what was wrong with my HP laptop and I didn't get feedback until after the bill. But the issue was resolved. I got what I wanted, fast. But the info - meh. Better than leaving your computer to just sit and be more infected. So I suppose I'd recommend them to my friends if you want your computer/what have you if you want it done quickly, no questions asked. It was a very get in get out experience. That's just me though. If you want to have it done without knowing what's wrong, that's your business. I've not had a single problem with my laptop since I was helped. Quite happy with that, especially since before I was receiving multiple blue screens of death (which I was unaware even still existed).
I got disconnected a few times but they did help me fix my issue. May not use again. Expensive service.
I did not receive any of the experiences described by the other clients. I received only one tech. I had many questions and needed a lot of help with many items. The tech was very patient throughout all aspects in solving problems. I was approached only once at the beginning in the session, by the secretary, about upgrading my security package with them. Apparently their tactics must of changed. I will see as I deal with them (as I would with any company), how they keep their promises. I have dealt with this company three times now and would recommend them to anyone.
GuruAid is based in India. They were able to fix my computer problems, but not before going through several different people taking the information. Anytime I have had a problem, it required 2 hours on the phone to fix. They also were very high pressure trying to sell me more products and extended contracts. I will not be re-signing with them.
On Sep. 22 I was charged $179. I had some diagnostics and they said they were to take care of my problem. After almost an hour the problem wasn't solved and I was not informed that there were going to be any charges until they were transferring me to another service person. I got so confused that, I authorized a charge and then changed my mind, immediately. I spoke to Abdul the Supervisor and he said he would reverse the charges. They are still pending on my credit card. My credit card Company is aware of this issue.
doing business with this Company.
They convinced to spend 499.00 for support which sounded like I was going to have what I needed for my computer and iPad. They left me on hold and took remote control of my computer and kept transferring me and want to do a type chat. Don't trust them! Scam!!!
GuruAid expert review by ConsumerAffairs
GuruAid provides tech support for third party brands and specializes in remote support.
Money back guarantee: The company offers a money back guarantee if they’re unable to fix a problem or if the consumer is unsatisfied.
Ability to address issues remotely: This service has technicians on call to address problems remotely without having to wait for technicians to arrive on site.
Broad knowledge of products: GuruAid specializes in a wide range of products and services.
Customer service: The company has poor reviews for customer service.
Fees: This service charges a flat fee for annual maintenance.
Certification: The technicians, while knowledgeable about a range of products, aren’t always certified to work on all of them.
Best for: Individuals
The ConsumerAffairs Research Team believes everyone deserves to make smart decisions. We aim to provide readers with the most up-to-date information available about today's consumer products and services.
GuruAid Company Information
- Company Name:
- 19 Business Park Drive
- Postal Code:
- United States
- (855) 587-8570