GuruAid Reviews

I am a customer for many years, but I'm scared to ask for more help from them now. The Sales Pitch comes first, and the pressure is unbelievable..It has gotten deffently worse. The last "Tech" took my Adblocker off and when I called I was told they don't work, but they sure worked for me before.. I paid Adblocknow and I can watch my Soap from Germany again without these pesty Ads. I am 84 years old and that is my Entertainment for years.. I wish they would retrain their Tech not to be so agressive, and just do their Job for what we have paid them for..

now it will cost you double.." He ALSO Told me that Guru aid was going out of Business as of 2027.. So I Spent the money and have them until end of 2026..

I’ve been a GuruAid subscriber for 15 years: the service was recommended by McAfee. Over the long haul, I’ve been generally satisfied with their service. I have a 3-yr contract for 24/7 service, but have found that their hours have been cut to 2:30 am to 5:30 pm (no time zone specified), which is NOT what I contracted for. Last evening, I called them around 9 pm EST and received a message about the 2:30-5:30 hours; when I called back a couple hours later, I received a different message, saying all techs were busy, with choices of either holding or someone would return my call.

Having used this service to improve the performance of my computer over a number of years satisfactorily, the most recent time I called them to service my computer, a recorded message said the hours were 2.30 am to 5.30 pm. When I said I was calling between these hours, I was told this was US time. The true EST time was 5.30pm to 8.30am, hours not suited for many Australians and certainly not the advertised 24/7.

GuruAid is a criminal organisation doing the "Tech Support Scam". They pretend people have problems with their computers and scam them out of money while putting malicious programs on their computers. They are fraudster scammers. The good reviews are written by themselves.

I used GuruAid for about 4 years and they were decent. They always responded quickly and took care of the problems. They did try to upsell me every time, but I politely refused. They did try to create an exclusion for themselves on Malwarebytes, but I said "NO" and made certain they were always excluded once we hung up. I have not been able to contact them by phone anymore, so they are definitely not 24/7.

The contract for my Dell laptop expired. I called to get the cost for re-contracting. The cost was prohibitive for me. Somehow I found out about GuruAid (don't remember). I was extremely pleased with the cost for a year. I DID become frustrated by continuous requests to sign up for three years. My contract ends in 2021. I was impressed with the 24/7 hours. That has since changed to the hours 2:30 am until 5:30 pm. Seven days per week. The service I received was impressive, professional, courteous and conformed to the procedure every time I called.

What is going on here? I feel compelled to post after reading all these crazy negative reviews. I had a GuruAid contract for three years for 399.00. I called them many times and definitely got my money's worth. No one ever tried to upsell me. They never called me for any reason; I only called them when I needed them. Once, my Windows XP was DEAD. It wouldn't even turn on. I called GuruAid and they told me they had a guy for that if I was willing to wait. Twenty minutes later, he came on the line and told me to do this, that and the other. It came on!

I have been s GuruAid customer for six years now and have only received the very best service. I was hacked into recently by someone representing themselves as AVG. They blocked my AVG, said my subscription had expired, and wanted $249.99 for 3 years. I finally discovered the scam and called AVG (the real AVG). They tried to fix things, failed, and said their tech support would possibly handle things for $100!!! I called GuruAid, which I should have done first, and they spent nearly two hours taking the "evil" off my computer. I suspect GuruAid's bad reviews have been put in by competitors as none of the pricing matches GuruAid's real pricing. They aren't the cheapest but they are available 24/7 and call me as a reminder it's time for computer cleanup. And, most importantly, I am happy and confident in their work. You gotta trust someone and I have trusted GuruAid for six years now.

I was using Avast on my computers and had a problem and called what I thought was their customer service number and ended up with GuruAid who assured me three times they were in fact the service department for Avast. They did solve my immediate problem, but then talked me into service with them, promising 24 hour support by phone if needed, etc. I am ashamed to admit they talked me into a $299 contract for two years on all of my equipment. A week later I get a call saying they have been ordered to shut down and began to walk me through a refund. midway through, they want me to connect with my bank and with them so they could refund the $299 and I could see they had done so. I refused to connect to my bank, and they have been calling for the last sixty days to try and talk me into it. I would never recommend this company to anyone, and I pray none of you have let them get into your bank account.