GuruAid Reviews

I have used Guruaid services for many years and they usually did a good work. Last few days I have been trying to get help but no luck. The phone rings, speaker says somebody will be with you shortly or press 1 and will call you. However, one evening waited for 4 hours, nobody called. Same yesterday and today. Then I decided to see if anything is wrong with Guruaid and found out your reports. I wish I had read them earlier, because I would not rush to sign up for a few years of service ahead. It is a fraud to advertise that there is 24/7 service when it is not. I would suggest to anybody trying to get help to watch carefully whom to trust.

I am a customer for many years, but I'm scared to ask for more help from them now. The Sales Pitch comes first, and the pressure is unbelievable..It has gotten deffently worse. The last "Tech" took my Adblocker off and when I called I was told they don't work, but they sure worked for me before.. I paid Adblocknow and I can watch my Soap from Germany again without these pesty Ads. I am 84 years old and that is my Entertainment for years.. I wish they would retrain their Tech not to be so agressive, and just do their Job for what we have paid them for..

now it will cost you double.." He ALSO Told me that Guru aid was going out of Business as of 2027.. So I Spent the money and have them until end of 2026..

I have been a Guruaid customer for six years. Their technical support is very good. They have helped me keep my computer running well. They do pressure to extend contracts with every call. On 6/23/2020 while servicing my computer they told me my security software, McAfee, was not working and they would install for free Windows Defender if I upgraded my contract. I declined. I called McAfee and explained, I authorized a technician to check my system they found that Guruaid had installed surveillance software on my system and had the ability to track all my transactions. I am in the middle of a three year contract and am going to call and cancel the account and ask for a refund for the remaining portion of my contract.

I’ve been a GuruAid subscriber for 15 years: the service was recommended by McAfee. Over the long haul, I’ve been generally satisfied with their service. I have a 3-yr contract for 24/7 service, but have found that their hours have been cut to 2:30 am to 5:30 pm (no time zone specified), which is NOT what I contracted for. Last evening, I called them around 9 pm EST and received a message about the 2:30-5:30 hours; when I called back a couple hours later, I received a different message, saying all techs were busy, with choices of either holding or someone would return my call.

Having used this service to improve the performance of my computer over a number of years satisfactorily, the most recent time I called them to service my computer, a recorded message said the hours were 2.30 am to 5.30 pm. When I said I was calling between these hours, I was told this was US time. The true EST time was 5.30pm to 8.30am, hours not suited for many Australians and certainly not the advertised 24/7.

GuruAid is a criminal organisation doing the "Tech Support Scam". They pretend people have problems with their computers and scam them out of money while putting malicious programs on their computers. They are fraudster scammers. The good reviews are written by themselves.

I used GuruAid for about 4 years and they were decent. They always responded quickly and took care of the problems. They did try to upsell me every time, but I politely refused. They did try to create an exclusion for themselves on Malwarebytes, but I said "NO" and made certain they were always excluded once we hung up. I have not been able to contact them by phone anymore, so they are definitely not 24/7.

The contract for my Dell laptop expired. I called to get the cost for re-contracting. The cost was prohibitive for me. Somehow I found out about GuruAid (don't remember). I was extremely pleased with the cost for a year. I DID become frustrated by continuous requests to sign up for three years. My contract ends in 2021. I was impressed with the 24/7 hours. That has since changed to the hours 2:30 am until 5:30 pm. Seven days per week. The service I received was impressive, professional, courteous and conformed to the procedure every time I called.

What is going on here? I feel compelled to post after reading all these crazy negative reviews. I had a GuruAid contract for three years for 399.00. I called them many times and definitely got my money's worth. No one ever tried to upsell me. They never called me for any reason; I only called them when I needed them. Once, my Windows XP was DEAD. It wouldn't even turn on. I called GuruAid and they told me they had a guy for that if I was willing to wait. Twenty minutes later, he came on the line and told me to do this, that and the other. It came on!