Vivint Solar Reviews

We were very happy with Vivint Solar, especially the professional guidance we received from Dave **. We have recommended your company to our friends.

To me all solar compare the same. Just wish you don't have to pay two different bills. It seems you pay high amount of dollars in the summer month, but winter time it hasn't changed any, paying about the same.

Great service and follow up. Sean was very informative and helpful. I think Vivint's PPA is the best option out there if you're interested in going solar.

We purchased services through Vivint Solar several months ago and have been pleased with it. We're saving money every month and everyone from the customer service representatives to the technicians who set things up at our house have been very helpful.

I wish that I never selected this company to put solar on my roof from this company! I signed up for solar back in October 2014 and it is now October 2015. I setup 4 appointments with them to install the panels. My husband and I work full time so I asked my mother to come from CT to be there. Vivint cancelled with me 3 times and it was on the day of install. Not only did they not show respect on people's time but my mother had to come from CT 3 times. 3 times is not a charm for this company. The 4th time they finally showed up, got the panels on the roof, then it took another 3 months to get someone to hook up the electric. Once it was hooked up, it failed inspection due to they put a wire directly on my roof and our town inspector rejected it. Vivint was suppose to come and fix it and then get the inspection done.

We have been pleased with our service that we have received from our contact person, Jake **. He has always been available and happy to answer our many concerns. He was definitely the reason we chose to go Solar and use Vivint as our provider. The workers who installed our panels were very polite and did a great job cleaning up and installing. We now are only anxious to have the system turned on.

Tom did a fantastic, amazing, awesome job making sure the process went smoothly.

Great experience so far. Lance ** and all staff been helpful. Waiting to turn unit on. I should have held out little longer so I could have got $500.00 sign on bonus.

Vivint is a great company to work with. They installed in my time frame and did a great job of keeping the same look of my house. The installation crew was very good at all times. The only downside was connecting the panels to my double wide trailer. But they did all you could expect.

Vivint has been an outstanding company since day one. They have been professional, reliable and support our community. For us aesthetics meant a lot and Vivint made our system look great and it's saving us a lot of $$. I recommend Vivint.

I had a good experience with the entire installation process. Tony **, my sales rep was amazing and he sold me on the idea of solar paneling. He's an asset. The techs that came out and installed my panels were courteous, polite and efficient.

Knowledgeable, courteous sales rep, panel installers, electricians. Great experience from beginning to end. Very satisfied with entire process.

Getting Vivint Solar was the best decision we made for our house. We have saved over 40% on our electric bill over the past 1 1/2 years. I would recommend Vivint Solar to everyone. They were honest & professional.

Our rep Mike came by our house one evening, so glad he did! Mike guided us through every step, often still swings by to check in with us. We are beyond pleased. Quick, easy & efficient process lead to complete satisfaction!

My husband and I were referred by my daughter, and from day one we were very pleased. Mike, our rep, was very trustworthy, honest. And our experience is nothing short of very pleasant. We highly recommend Vivint to anybody who is interested!

Got Solar year ago, reduced our monthly bill. Had a rep come to our house so we could add on more panels to our house to further reduce our bill. He was very friendly, helpful and informative.

I'm very pleased with the service I receive from VIVINT. I always tell all my friends and family how good the service is.

Coordination, responsiveness, professionalism excellent. We love our sales manager, Jack **. Installation was smooth and installers efficient. Would recommend Vivint to all.

The discounts, service, and information we have recorded so far have been amazing!

So far I'm very happy with the service. My salesman/representative with Vivint, Kevin **, is friendly, personable, and professional. He has kept me updated at every stage of the process and is always available for questions. The installation crew and inspection team were also thorough, professional, and available to answer my questions too. Once electric meters are switched out, I'm looking forward to having service fully operational. It was a positive experience working with Kevin ** and the Vivint crew.

I've always been thinking about solar energy. I tried it after my neighbor, who is very particular and hard to please, tried Vivint. I figured I'd try it too if she couldn't find anything wrong with it, and I'm very satisfied with my decision. It's been a great experience with Vivint. They are very polite and professional. They explain the situation then all I have to do is step back and they take it from there. They initially installed 6-8 panels because that's as much as the breaker box could handle. Then last year, they fixed the breaker box, added more panels and all is well. I save about $400-$500 a year. They're thinking that I can save close to almost 100% with the new panels so that'd be cool. It's great for those who don’t have $10,000 to lay out initially.

Very happy.

Vivint Solar was in the neighborhood doing quotes for our neighbors on our street. The representative convinced us that there was no downside with going solar so we decided to enroll with them and the process was easy.

We were interested in solar energy because we get a lot of sun on our roof. We like the idea of making savings on our utilities and also help for the environment. So we contacted Vivint and their enrollment process was easy, they made everything smooth. Their customer service were always courteous and answers all of our questions. The only thing that I was kind of surprised about was that I thought there was gonna be more savings. I think I save about $0.11 a kilowatt hour and it was actually more expensive than the gas was for the summer, but now it's getting less expensive. So that was a little confusing for me. I also made a lot of energy in the summer so I got like a refund, so I think it balanced out.

I had several quotes and chose Vivint Solar due to fact they kept their promises, timeline and answered ALL my questions. The representative that I worked with was fantastic. He was knowledgeable and never tried to avoid the "hard" questions. I've had the system for almost two yrs and the only issue I've had was when I changed my internet service, the monitoring device went down. I called my representative and he had someone out within the week to reconfigure it and make sure it was working properly. Can't speak for the local service in other areas but I have been nothing but pleased with my decision to go with Vivint Solar.

Enrolment is good and the customer service is okay. I am happy with Vivint.

Last Sept I signed up for solar with Vivint and they installed the panels late on the 7th. Months later it is still not operational. Missing items, wrong screws. Broken roof tiles and missing paperwork are just a few of the problems. Customer service manager won't even talk to me after I have said this is a lemon service and come get it! These delays has cost me in presumed savings that I would have gotten, going with another more reliable company.

It's been great with Vivint Solar. I would recommend them to anyone.

I am very disappointed with Vivint Solar. In the beginning the panels were working fine and our electric bill was lower by 25%. Then we noticed the roof was leaking where the panels were. Vivint fixed the leaks and removed the panels. That was two months ago. To date we are still waiting for the panels. We are given an excuse that they are waiting for a part. I made a mistake using Vivint and should have used Solar City.

So far, my decision to go solar with Vivint has been fine. It is important for me because we have a smaller energy use. We have propane so we don't use as much energy. We talked to a couple of other companies but we didn't have high enough utility bills, and Vivint was the first company that was actually willing to put solar on for us.

Enrolling with Vivint Solar was very easy and the follow-up on the salesman has been terrific. Installation was smooth and result has been what they thought that it would be. I'm very satisfied with my decision to go solar.

We have had Vivint up and running on our home for 11 months. We are happy with the power production and prices however, one main selling feature for my husband was online monitoring. That has not been working for 9 months. They only give excuses when we call and delay our complaints with promises that it is being fixed. I would also like to be able to see my billing online and pay online. Not able to do either at this time.

Vivint Solar's customer service people were good and very helpful. The manager, Zach, was very knowledgeable and has all the answers. That’s the thing – knowing what to explain when customers ask instead of, “Oh, wait, I’ll get back with you on it.” They were also nice during the enrollment process, which was very easy and pleasant. However, the Hawaiian Electric Company was taking a long time so there's a long wait but it's not Vivint's fault.

I sold my home on 09/09/2015. A transfer form was completed and faxed prior to Escrow date. Since close of Escrow I have been billed 3 months. I have contacted Vivint Solar every month and up until today 12/3/2015 I have been told that they're having problems with systems, but that my transfer paperwork was there and approved. Since my last call I received a $56.00 refund (yet I paid over $200.00) since sold. So I called them today to verify everything is set and I am told they have to contact the buyer to complete the transfer. (WTH). I am in Escrow on another home and I am interested in getting solar again, but very hesitant on going through Vivint.

I'm 100% satisfied with my decision to go Solar as the cost of energy went up. My enrollment with Vivint was very simple. It took 20 minutes till I finalized everything. Their customer service is very good. Any questions I had, even the little questions that no one's going to ask, they researched and got back to me. The installers were great too. It's the best experience I had dealing with someone doing an install in my house. They did a fabulous job.

I'm very satisfied with my decision to go with Vivint Solar and I'd definitely recommend them to a friend. Their enrollment process was easy and their sales rep was outstanding. He's gone above and beyond in making sure everything's going okay and if we're having any problems, and we aren't.

Going with Vivint Solar panels is the biggest mistake we've ever made as homeowners. It took them almost a year after installation to get them running. Once we thought they told us that they were our Edison Bills never decreased. We contacted Vivint only to be told our panels had not been transmitting a reading to them!!! Yet we had been charged for 8 months! 8 MONTHS. Money stolen out of our account for a service we were not receiving. At the same time, charges to Edison for over $1000!!! Now Vivint has sent out a "technician" to fix the problem which still exists today. We've made countless phone calls for reimbursement and still nothing except dealing with inapt, sub level customer service. Vivint is horrible. I strongly suggest you go with a reputable company that doesn't mislead you with all their lies & broken promises.

Everything with Vivint has been very positive and they always show up on time when they’re supposed to. I did have what I thought was a little issue -- a damage to my roof because I had some ceiling issues and they responded immediately. But it wasn’t anything that they had done and this was something that was previously damaged. I have recommended them to anyone that will listen to me and I’m not sure anyone has bought from them but I always speak very highly. I’m just happy with my electric bill and this summer the electric company ended up owing me some money, so I was happy with that and so that’s always a good thing.

From the moment that I reached out to Vivint, they got back to me right away and they showed up at the specified time. The workers were very professional and were absolutely wonderful from day 1. I have recommended them to several people.

We’ve been fully satisfied with our decision to go solar and enrolling with Vivint was an easy process. My wife and I had questions and they answered them to our satisfaction. We discussed what would potentially be the number of panels that would be installed on our home. All the experience that we have had with Vivint thus far has been outstanding. We’re very happy with it and I’ve recommended it to family and friends.

I'm not satisfied right now because of some delays to getting the Vivint Solar system and having it connected. But I'm sure that when it's connected, I'll be satisfied. Their customer service is really good.

A friend of my son's girlfriend worked for Vivint. He was one of the guys who came in and inspected the roofs before to make sure everything's 100%. I'm glad about going solar. I felt that when the long and the short came down to it, it would be a little cheaper than it is. But that may be to the fault of PSE&G here in New York. After the initial signing and inspections, the customer service answered all my questions. From start to finish, I didn't do anything. They stepped up, got the permits, inspected the roof and told me how much space I had and how many panels I could have. I already recommended Vivint to a lot of people. A lot of my friends and some of my nephews and things signed up through me.

I wanted to have a cheaper way to pay my energy bill so I looked into solar energy services. My experience with Vivint has been good thus far. Enrolling with them was very easy, and their staff were quick, efficient, and professional. I'm good friends with their sales rep and the guys who did the installation were very easy going and they didn’t impede on me at all.

Vivint Solar was coming around the neighborhood informing everybody if we would be interested in going solar. We'd heard about solar before so we decided to listen to what they have to say - how we were going to save money, how it works - it sounded very interesting. We thought about it, investigated further and decided to give them a chance. Enrolling was done very quickly. There were no problems and if we had any question, we could always call them and the representative was always there to talk to us. She was always in contact with us at the beginning of the process and we were well informed. We liked our decision and have recommended them to other people. We're 100% satisfied so far as it was excellent.

My experience with Vivint Solar was great. It was easy to enroll and the customer service was nice and explained all the details to me. They are on time with their schedule. When they said they're coming, they come on time so it was good. I'm very satisfied with my decision to go solar.

We entered into escrow with a buyer of one of our Bank owned properties that had a lien for the solar panels. The new buyer wishes to not have them included in the sale and the seller is trying to provide a clear title for the buyer, which is the law. We have tried on several occasion to ordered the removal and in speaking with Vivint Solar, they originally said that this could be accomplished so the buyer agreed to go into escrow based on the solar panel removal.

Vivint Solar approached me because they wanted a pool table to put in for their employees so I sold them a pool table and while I was there I inquired about solar. They came out, looked at my house, and then they did it on my house. I'm pretty much satisfied with the decision and I think that I'm saving about $50 a month. The enrolling process was easy and I would recommend them.

I'm very satisfied with my decision to go solar. Enrolling with Vivint Solar went fine although we had a computer glitch. Their customer service has been tremendous, excellent, courteous and straightforward.

All my neighbors went with Vivint Solar so I did as well and so far, so good. Enrolling with Vivint was a piece of cake and everything was fine. Overall, the experience is good.

Vivint Solar is great so far. The salesperson explained that the whole purpose is reducing your energy cost so I decided to get solar energy. I am satisfied, but it was a little confusing to figure out that you wouldn't be paying the regular energy people. It's a little difficult figuring out the credits and all that. Other than that, they are excellent and I'd recommend them.

I’m satisfied in going solar with Vivint. Enrolling was a very easy process and the customer service is excellent.

All in all great service! I'm working with a sales rep by the name of Victoria. She has been very responsive and straightforward with all of our concern.

I've read a lot of these statements and after working with my rep and he answering a lot of my questions about these comments, I have to say there are a lot of you who are ignorant. Yes, I did further research and even went to the BBB and other websites to verify what he had told me. I even called my county and spoke with them. Yes, I heard and read a couple more comments that were less than stellar but I made my choice to go with Vivint and have had excellent service. The time from install to when PG&E and local inspectors said it was ok to turn on did take 2 months but my rep told me that would be the longest part of the process.

I am very satisfied with my decision to go solar. Initially, I looked into it to save some money and also help the economy. When I enrolled with Vivint Solar it was very easy and they handled everything so I didn't do a thing. Their CS was very courteous and helpful. Everything was explained in detail and it showed where I could help the environment as well as save some money.

I contracted with Vivint Solar on 13 August 2015. The Solar Panels and other peripherals were installed very quickly. However during the install in August, I was told that my electrical panel needed to be upgraded to accommodate the system. It has been three months since the installation of the solar panels and I still haven't seen or heard from any electrician. I find this to be ridiculous that Vivint can't get a qualified Electrician to upgrade the panel. I have discussed this with my Vivint Account Manager on several occasions, and all I can get from him is they are waiting on the third party contractor to respond and after three months, I find this to be totally unacceptable...

Everything was done perfectly well with Vivint Solar. Enrolling was easy and customer service is very good. Everything was timely and they're really good about it. I haven't received the first bill though, so I'm still waiting how it will play out. But I would definitely recommend to friends.

Responsiveness is outstanding up to the point where you get your panels, which not so ironically is tied to the cancellation policy. Once installation is set you are in for a long ride, where if you don't manage and push to get fully installed, good luck because service disappears. You would think on final setup they would check to make sure everything is working properly, well they didn't. When I called them and tried to troubleshoot I needed to set a Sat appt, and confirmed an 8am to 11am appt. Since they didn't call me to confirm the appt, I called them and they confirmed my appt time from 2pm to 5pm. Stay away from them, it's definitely not worth the aggravation.

We had our initial consultation with Vivint back in march. The panels were put up in late May early June and all of this went smoothly. Now here we are in mid November and they still are not turned on. I have contacted our sales rep Eric ** several times and he has been very responsive in making excuses for Vivint. The testing is what I am told had to be redone and it will be soon. 2 weeks ago I received a call saying all tests were complete and now it is in the electric company's hands, it should be 7-10 days. OK, so what now? This is draining. To boot, my neighbors got solar through vivint after me and they have been on for a few months already.

I just want to say that I was a little skeptical about Vivint after reading some of the reviews online. I have a cousin in California who said they have it and they love it. Amy ** is amazing. She is so informative and knowledgeable and could answer every question we had for her and my husband had plenty. We decided to have it installed. AMAZING. Every step of the way I knew where we were and how things were going. The day of the install the workman and everyone was so nice and friendly, efficient etc. When the job was completed they cleaned up so good you couldn't even tell I had workman there - unlike other companies I've dealt with. I would HIGHLY recommend Vivint/Go Solar to everyone. Besides the fact of being better for the environment who doesn't want to save on their power bill. Certainly the 500.00 a year savings on my bill will be better spent somewhere else! Everyone who can should Go Solar!

The entire process was easy and the installation was a breeze! Vivint solar is a great company to work with!

Vivint convinced us to contract with them for leased solar for our home. The experts they have failed to note that my home circuit system did not meet code standards to run the solar panels and needed to be changed out until after they installed panels on my roof. The panels have been on my roof over a year, but they never upgraded the circuit panel, never had an inspection and consequently have had no solar benefit for over a year. I have had it over a year and have had no benefit, the job was never completed. I followed up with them a few times and they still did not finish the installation. Since they breached the contract by failing to complete their performance, I asked them to remove the system or walk away and remove their lien on my home.

San Diego, CA - This is getting 3 stars because I am feeling generous and want to so Vivint pull their collective heads out of you-know-where and get this going right. We're (finally) up and running, and now that the painful installation process is done, I have only very minor complaints. Namely, the billing system is very limited, and I have no way to get any detailed reports on what my system is producing other than looking at what it's producing right this minute. I have to call customer service to get any kind of daily, weekly or monthly production numbers.

I signed up for the solar system and within a week they were out installing the solar panels. That was 5 months ago! Ive had 4 "final" inspections, electric panels left open with the guard plates off exposing the wires. Ive been in contact with the manager who sold me on this and the corporate rep and all I have gotten to this point is apologies and more false promises. Even the city inspector stated Vivint has had excessive complaints (he's been out 3 of the 4 times for "final inspection). When all this started (5 months ago) the Vivint rep wanted me to be a spokesman for them to help them sell their product, well, I'm a spokesman alright. If I had to do it again, I'd rather had never heard of Vivint. I shudder to think they will be on my roof for years. The worst!

On March 12, 2015, we welcomed Vivint Solar Area Manager Taylor ** to our home. Taylor explained the benefits of solar power and the Power Purchase Agreement. We also discussed the benefits of locking-in our electricity cost at $0.15/kilowatt-hour for 20 years. With all of our questions answered, we signed the contract with absolutely no money out-of-pocket. On March 17th, Vivint engineers completed a site survey at our home, and on Saturday, April 4th, a team of Vivint technicians expertly installed our solar panels. They completed the entire installation in less than 2-1/2hours, and they left our property as clean as they found it. The panels began producing power that same day, and on May 13, 2015, the city inspector performed the final inspection.

We had our system installed in Connecticut in August/September. Our inspection from the local municipality was scheduled for today. Yesterday we received a message from our Vivint Solar representative that the inspection needed to be cancelled because of a funding issues with the State Energy Program. This is not an issue that should prevent the system from being inspected. The local energy supplier stated the problem was not with them. The Energize CT program said that the contractors are to get approval for the system prior to work and that for every two approvals one system is installed. We have done our due diligence, signed a binding contract and agreement for the lease of the solar panels. Vivint stated that there is some difficulty in part due to the fact they are an out of state, multi-state installer. Ironically a neighbor who had his system installed after ours had his inspection today.

It took forever to get the panels up and running. Wouldn't have been an issue except that when the first rain came, a leak in the roof from poor installation was discovered when all of my smoke detectors were shorted out. Took forever to get it fixed and I am still not confident it was done correctly since they broke over 100 roof tiles and tried to say the roof was old (I advised that it was put up just over a year ago) and then they said it was installed wrong - EXCUSES, EXCUSES, yet I never had a problem before I let them up on my roof!!! Now, the panels have only been running since July and I have been paying Vivint but also received my SoCal Edison bill showing that I already will owe them over $600 by the end of the year. This is ridiculous. Thinking about consulting with a lawyer to find out what recourse I have.

Vivint installed panels on my house 8/15. They said they were activated in mid-August and promptly sent me a bill for 649.277 kwh of usage in 17 days. I checked the net meter, it read zero for panel output. After notifying the billing office to find out where their numbers came from, they answered by telling about the panels setup?? I have no idea what has to do with my question!! After 30 days of their nonsense I reluctantly notified the salesman who promptly got back to me, he did some research and found that my panels in fact were not operational until 9/20/15. Then an operations person called and said they would put paperwork to remove the fraudulent charges. I have tried to contact my salesperson to no avail. I hope he did not get punished for trying help me! Just received another bill, for 660.445 kwh, no credit for bad charges and usage is more than 200% of the entire net meter reading???

I've spent a ridiculous amount of time on the phone for the last five (!) months rehearsing the issues with our account with a new person every time I call. Each person promises resolution and that they will step up and address our concerns and then they never call back. I'm so tired of the shoddy customer service and lack of follow-through. We've had a great experience with the alarm side of Vivint. It's really disappointing and surprising to have such a terrible experience with solar.

Beware of this company. They will lie to you just so they can sign you up. They told me that they can have me up and running within a month from start to finish. That was 5 months ago. The deceiving part is when I ask the sales rep what happens if I sell my home and the new buyers don't want to continue with the lease. He assured me that I will only have to pay $500-$700 to have the solar panels removed, so I agreed to have them put on but come to find out is that I will have to purchase the panels for a reduce price of $78k (smfh). If I knew that I would of never agreed to have them put on. Now I have to hire a lawyer to see if I can cancel this.

We started working with Vivint on a power purchasing agreement 9/2014. It's now Nov. 2015, still not up and running. Incompetence; pass the blame; lack of courtesy; lack of follow up; lies. We are going to try 1 more time to resolve, if not we go to arbitration. Do not ever consider Vivint Solar.

I have spoken to several people and several no longer work for Vivint. We were promised so many things from or rep, Riley, yet we haven't seen one cent of savings. We are actually out money because of faulty electrical work done by subcontractor hired by you. I was told over a month ago a claim was put in by avianna stockton office to reimburse us and still nothing. We then get a call from Jackson from Utah, well he was not much help. He assured us he was on top of this and would resolve it. Nothing yet. Does anyone know if there is a time frame to ensure services rendered to opt to remove it from my roof? I'm so done w/ their lack of follow thru. Horrible customer service and I'm not even receiving solar yet. Heaven help us when that day comes... If it ever does. Contract signed 5/4/14.

I have been having problems from all aspects of Vivint for months now. I agree with all the consumers statements as well. High hold times, endless broken promises and sheer incompetence from all aspects of the company. I regret working with them and putting solar panels on the roof. It has cost us more and I am very likely looking to get out of my contract.

I would admonish all potential Vivint customers to think very carefully before doing business with this company. They promise an excellent product and market themselves as leaders in the Solar industry. The Vivint salesperson scheduled, cancelled, and rescheduled our initial sales consultation 3 times. I should have been wary at this point. However, Vivint seemed to be a better choice than Solar City or any other company at the time. Therefore, I submitted my application for Net Metering in Hawaii to get things going.

Vivint solar installed equipment on my property 6 month ago. Since then they have not been back. No safety inspection has been scheduled and no PTO (permission to operate) has been approved by the city. The installers left the units on when they finished. I eventually shut them off after 3 months of no response from the company, I have had 3 account managers during this time who all claim to be working with the city to get things moving forward yet nothing til this day has been done. Customer service has been horrible. All I want at this point is out of my contact and the equipment removed.

We have had Vivint panels on our roof for three yrs. now. The PG&E true up statement just came today. We owe $528 additional to PG&E. What a rip. Garrett the salesman 3 yrs ago promised at least a 20% savings, and the combined bill is higher now than we ever paid. We are not big energy users. Just my wife and I. This should never have been sold to us. Pay on what you produce versus what you use was never disclosed to us, what an insane policy. Completely misled. Forget trying to get satisfaction from their office in Utah. When I asked about the higher bills, I was told "Well you signed a contract." Our neighbor may sell his house in the spring. He has Vivint. I can already guess the horrific problem he is going to have finding a buyer who is willing to assume this terrible 20 yr. deal. I hope there is either huge litigation against this company, or my garbage panels turn to dust soon. I feel sorry for all of us that got involved with this con.

Be aware Vivint Solar has the worst customer service I have tried. I bought a house in Aug this year. The first issue I have is that the former owner disconnected the internet so Vivint can't get readings or see the system and I found out this issue two weeks later. According to the contract they monitor the system 24/7 but the system was out of their radar for more than two weeks and they did not notice that. When I called them, one of their rep told me that they will only notice this when they will generate the bill so 24/7 is a false statement.

In April 2014 I was approached by a salesman of Vivint Solar. He presented an outstanding offer of energy at $0.15/kwh from solar panels placed on my roof! Not only that, but I would have full monitoring capabilities through the Enphase monitoring system. They would warranty the roof under the system for the term of the contract, and bill me for the actual energy produced in the prior month. The Enphase system can only be monitored by them, is used for billing, and is not certified for revenue generation. Not that they use that information anyway, they removed their system 3 months ago and are still billing me monthly for the energy the system is producing.

I call the phone number they give me, someone ask how they can help. I ask a simple question, they transfer me to another person and I get cut off. Then I try another number and the same deal. My time has value and they waste it. Please make the system easier.

Beware - the customer service at Vivint Solar is one of the worst I have ever experienced. They were in contact w/ me consistently until the panels were installed. Then it went downhill from there. They never contacted me regarding status. When I tried to call my local representative he no longer worked at Vivint. When I called the customer service line, after holding for an unacceptable amount of time, I was told someone w/ information regarding NY would call me back. Never happened.

A rep knocked on my door a few months ago. My roof gets a lot of sun and they wanted to invest in my home. I qualified for over a 7kW system and, though there have been problems with my electrical system for years, they put in a brand new 200 amp panel, 50 breakers, and a brand new bar, all copper. I am impressed. Price tag on the electrical upgrade was over $1,800 in itself and I am saving over a thousand a year. The rep was honest in letting me know the install time frame could take 6 months to a year and that the savings would be on a yearly basis - we are over-generating in the summer months to cover us through the winter, and we pay for power when it is produced. All in all I am happy to be part of the solution and happy to save money on my bill year after year.

We have had Vivint since 6/3/15 based on the sales pitch that we would save money. We have NOT saved any money. In fact our combined bill with Vivint and PSEG/LI has been higher each billing period. There has been NO saving only a increased cost. Vivint office in Utah cannot explain this and suggests we wait a year for them to evaluate. WE DO NOT WANT TO WAIT. We want to save money NOW...

Our panels were installed in September 2014. I regularly checked the billing website to see what it said about power production but it only tells you how many kwhs your panels have produced in that day, in the last 7 days, month to date and how many Mhw produced in its lifetime. Essentially since none of that means anything to me and doesn't tell me that my panels aren't producing properly, it tells me nothing.

We have a Spanish tile roof which had solar panels installed on one side to heat the pool. This was done by another company with no problem. Vivint installed on the other side and damage or broke over 100 tiles. It took them two months to get someone out to do the repair. Now we had our first good rain 3 weeks ago. At 3 am the smoke detectors went off. Water was coming down from the attic through the smoke detectors and flooding the one bedroom. Vivint sent some of their crew out and it was determined the roof of the house where the panels had been installed was leaking.

Thanks for resolving this issue quickly!

Installation was fast, technicians were great. Just had to wait for the County and APS electric company to do their inspections which took about 2 months. We received emails from APS to tell us installations are set up and we were approved. We called Vivint and were emailed the information to flip the switch. We thought all was turned on for the last 35 days until we received our first APS bill which was over $600. APS said they didn't receive any power from our solar system.

It all started out by having a sales rep come by on the 13th of August going door to door and pitching what they had to offer, sounded good, so I decide to give it a shot. Two days later someone comes out to do a layout design and measurements. This guy that comes out and measures, tells me sometimes some homes need to have a circuit panel upgrade, but my system won't need one. Didn't know what the need was to inform me on that if I didn't need it. Within a few days they are trying to get you to sign a contract, the person that came by wasn't even the original guy I talk too. I had a bunch of questions, he kind of indirectly try not to give me a straight answer to them.

Despite our salesman misleading us throughout the process with regards to billing and warranty, we still are getting the short end of the stick five months later. We started the whole process in November 2014 and finally received the go-ahead to turn on the panels in April 2015. I turn the switch, only to find out in September 2015 that the Vivint technician who was supposed to flip all of the breakers after the final inspection never did. I have been getting billed by PSEG and Vivint since June without my panels even working.

Wow, what a great experience I had with Vivint Solar. I met my salesperson Bryan ** in San Jose. I told him I was thinking about Solar on my house but was skeptical on the PPA. I was really concerned about the 20-yr contract and my HOA not allowing me to maximize the space on my roof. He explained to me there would be no upfront fees and they maintain the system. Only expenses would be to pay them for the power I generate with my system at .15cents/KW. Ooh yeah, if I needed to take down the panels for any reason, it would cost me to do so.

Everything happened fast from installation (31 panels) to the county inspection on 6/4/15. Then nothing. After calling since that time and being told the paperwork was with PG&E and the delay was their problem, I still have no solar completion and the unit has never been turned on nor have I been contacted as to what the delay and problem is. I did contact PG&E solar department and was told there had been no filing of paperwork by Vivint. Now it is mid-September and still no reply or resolution.

We had an experienced salesman solicit our family and we had several meetings with him in our home to be certain this company was what they said they were... upstanding. However, after signing the contract everything went to hell! We had numerous miscommunications between our salesman, his management and the installation crew. My husband took off of work to meet with roof crews who cancelled or didn't show up and one day an unscheduled crew showed up and said their boss sent them by because they didn't have anything scheduled and they could do some stuff if I wanted them to. What? We have three protective dogs to manage in the yard and a busy schedule and It was so unprofessional for someone to show up on my doorstep and expect to go up on our roof without an appointment.

We have been using our solar for about 6 months now. Before going with Vivint, my husband did his research and checking Consumer Affairs was one of the things he did. He found that when someone left a negative comment, that it was addressed and dealt with, not ignored. I will tell you it did take a while from the time we signed up until we were finally up and running. This was not totally a Vivint problem. The problem stems from an industry that grew very quickly in our area, and so there were lots of people getting the panels put on, so we waited for that.

This was my bad experience with Vivint. I was contacted Wednesday 9/2 by my salesman (Cliff) that the install date would be Friday 9/4. Told him I wanted to be home. He said I didn't have to be during the install, only for the electrical connection. I said, "No, I wanted to be home." The salesman (Cliff) said the crew would begin at 1:00 pm, and that I would be home for them to connect to panel box in the later afternoon. First mistake they arrived at 8:30 am. The installer said he was never told of the later start. I reluctantly allowed them to commence work when they called me. I was told that they would still be there in the afternoon. I left work early and arrived home by 1:00 pm. They were done except for the electrical crew. I asked who the electrician was. The employees told me he left as he had a medical issue. Hmmm. No electrician on the job.

There's never enough honest and positive reviews online about businesses or products, so I thought I would share my experience. From the day our rep came to our door, we were completely skeptical, however I did my research and read the contract. Being fully aware of how the company works and how they make money helped me understand how I can save money. Anyone with common knowledge knows if you buy your solar you can sell your SRECs but that wasn't my intentions with going solar. I simply wanted a worry free system and to save money going green. That all said, our rep Mike explained the process and as simple as it sounded was set up and running just as simply. The one month wait time we had was with the township submitting our PTO to Vivint which I was emailed a copy of for verification. So what you've all been curious about is what kind of savings are provided?

Barbara, a door-to-door energy consultant, came by my house on April 17th with her sales pitch for solar panels. After grilling her on what the benefits would be and why I should go with Vivint Solar, I was convinced enough that this wasn't a scam and signed contract paperwork. An installer came by on June 4th and took of the home, including my electric panel, which is located behind a kitchen cabinet near my kitchen sink (it's an old house). Installation was set for June 25th, requiring I take time out of work.

Update: Our system went live and we starting producing 09/25/2015 (22 days after this review posted). While we still feel like the process took too long overall, caused undue stress and did not meet the estimates/assurances we were given at signup time, everything is now in order and completed. It is unfortunate that substantial progress was only made after we resorted to posting our negative experience on review sites like Consumer Affairs.

So my husband and I decided we were going to go solar. We did our research and spoke with 4 different solar companies that service our area. Vivint Solar was who we ended up going with. And we went around and around with them all to get educated. Now that we are finally up and running I'm very happy. The rep told us it would be 4-6 months total before we'd be up and running and man was he right. It's kind of crazy and in the process I will admit I doubted we made the right choice, but our choice was educated... best rate per kilowatt, great honesty and response from the rep... Installation crew was professional and nice. The waiting for the meter switch was out of their hands although I still think Vivint has room in their operations to streamline the process... Only reason I'm not giving them 5 stars.. because honestly once they have you up and running the savings and knowing we are helping the environment.

I signed up with Vivint Solar through my alarm company (Vivint) with the promise that all installation and hardware would be covered and free due to it being a government backed program. Apparently I was misinformed. I was told that my electricity bills would be lower, they are not. I called Vivint customer service and spoke to Mike #**, upon answering my call I asked him his last name to verify who I was speaking to; he refused. I then asked him if I could speak to a supervisor or manager, again he refused stating that he was in charge. I requested to at least have a paper bill sent to my residence so I could visually verify what I was being charged for, he again refused stating the company only sends out email billing. Lastly I requested that Vivint stop the auto billing process, that request was denied as well.

We agreed to the install and from the get go it was one setback after another. We were fine with things, it was as if we were paying for a service but the more time went by the more we were getting dissatisfied with the lack of communication and discovery of contractors gaining access without us being appraised or asked if it was ok. We found out more from SDG&E by ourselves than we did from Vivint with respect to appointments and activation. We finally it's all a going and we get our first Bill, an unexpected large one. Upon review of the contract we come to learn that we pay for what we produce, not what we use. This never once came up and it so for anyone else looking to find out if they should go with Vivint, I will say this, I wouldn't recommend them to anyone.

My wife and I met with Vivint's salesman, Daniel **, and within a week I took a day off from work, and we had our site survey (4/29/15) and were told house qualified with enough sun. On 5/2/15 we signed the agreement. While waiting for the panel design, we had time to get the roof re-shingled. On 6/25/15, I took the day off from work for the panels to be installed. On that day, the electricians that hooked up the panels did not know how to "turn it on". A couple days later, and another day off, another electrician came out to turn it on. We were told at that point we need to wait to see how it is running for a week and then the inspectors will come out.

Before having panels installed, ask for a time for getting on their grid. I have been waiting almost 3 months now, have called company with no results, and still on National Grid's power.

The Vivint Solar rep came to my house and told me that his company would install solar energy panels on the roof of my house at no cost to me. It sounded too good to be true, but other people in the area had used them and said that their electricity bills had gone down the first month they were turned on. I was very angry that our utility provider is one of the biggest polluters in the region and the primary target of environmentalists because they burn coal, which is the worst fuel there is. Solar had to be better, and since I would continue to be connected to the utility, there was no risk if they failed. It did take four months to finish the installation, but Vivint seemed to do their part very quickly. The panels were installed on my roof in one day, and the delay seemed to be waiting for permits from the regulating agencies.

We have been waiting nine months to have our panels connected. We have written letters to the President of Vivint -- no response. We get updates that have no information as to when we will be connected. They do not communicate with our power company to get a start date. Right now, we feel as if we have a pile of junk on our roof doing nothing for us. We are considering legal action.

I signed up for Solar with a nice representative Stephan. I told him I would research the company online and then decide whether or not to continue or cancel. Well, after reading all the reviews here and on other sites, (mostly negative reviews) I decided to cancel. I called Vivint the next day, asked to cancel and was placed on hold while I was directed to someone Emily said would confirm canceling my account. Well I held on, no one picked up, and finally Emily said I should call my rep back to cancel, that she would send an email. I don't want to call the rep and hear another sales pitch on why I should not cancel, or any other story. So, I waited a week. Vivint took a dollar out of my account, like they said they would.

They are in a big hurry to sell you the program and to get the solar panels up on top of your roof. Once they do that it is one delay after another. Everyone is so apologetic with all of their excuses and passing the buck. I was told that everything would be up and running within 6 weeks. Now I am being told it could be 3 to 6 months longer. DO NOT go this company - they will do anything to get you to sign on the dotted line and leave you in the lurch. When I tell them to come and take it off I'm informed I signed a contract so DON'T SIGN!!!

I had a salesman come out to my house the other day and try to sell me solar. I tried to give all of the answers nicely to shoo him away but he wasn't having it. He must have watched Glengarry Glen Ross because he was trying to close the sale and was not taking no for an answer. I listened to his schtick and some of it made sense so I allowed him to schedule a rep. to come out and look at the home. I was super busy, working on our home remodel, so I had no time to research the company on the spot. When I did get a chance to do some research I found all of the bad reviews not only on this site but others as well.

Thank you both for expediting the electric finish. It was completed on Saturday, August 8th. The installers were personable and very professional in their work. They explained the install, purpose of each piece of equipment along with how it all operates together and left a clean finish inside and out. We appreciate both your efforts and will wait for the next direction and steps in the process to a completed finish!

We signed the paper contract with Vivint Solar on 3/27/2015. Until late May they got the solar panels installed, by the end of June they finished all inspections. Until now no one came to install the reversible meter and have the solar panels start generating electricity. I called their customer service line many times and they never give a clear deadline to finish. Now I am considering to have someone to really retrofit their installation to directly connect to Eversource and skip/remove Vivint's meter. I do not think they deserve any payback. Should anyone know how to do this, please let me know. If it is needed, I can hire an attorney to file a suit.

The panels were installed. Because of trees, we get VERY little savings. We are a couple in our mid 60s. The likelihood of staying in our house 20 years is very slim. We have to sell and have to pay Vivint over $20,000. Salesman should have told us. Contract is written in such small print you need a magnifying glass. A lien was placed on our title which caused a major problem at the closing. Vivint doesn't care. Bottomline, if you don't plan to live in your house for 20 years, DO NOT LEASE. Your energy savings will be wiped out.

We had our panels put on at the end of June 2015. We had all the inspections and still not turned on. They said 4 different things why every time I called. Funny how they used the same line of **. We are off balance billing at this time plus we are all electric. So who benefits from this? Well that would be PSEG with Vivint getting a cut. If you have to wait so long then don't change the meter out and keep the customer on balance billing. I guess they don't think we need our hard earn money. As it is I am thinking of contacting an attorney and also calling channel 12 or Newsday. If anyone is smart rethink about signing up with Vivint. I should have. Shame on Vivint and PSEG.

This is the worst company I have EVER dealt with!!! After being hounded by our salesperson for months I finally decided to go ahead with Vivint. This process started in July of 2014. They moved very quickly to get the panels installed on our roof so that we were locked into the contract... And that is where it ended!! It has now been 1 full year and my panels are still not hooked up and generating power. I seemed to get lost in their system every time I called to find out status - they never knew what was going on and every time it was a different excuse.

I initially signed up with Vivint solar because they promise cheaper energy and "outstanding customer service." However, since signing a contract with them back in Oct 2014, all I can say is everything they promise their consumers is anything but. Below is a list of problems I have encountered that many other consumers may want to consider before even thinking about choosing this company.

I met with a Vivint Solar consultant on Feb 9, 2015 and was totally on board and excited to get this process started and save money. My inspection happened a few days later and was told everything was a go and they would hook up the electrical work in my crawl space in my attic. My panels were installed in May with what was supposed to be the electrical work too BUT that didn't happen. After failed appointment after appointment the electricians finally came to my house to tell me they could not hook up the electrical work in my crawl space but they could put a PIPE going across the front of my house!

I am very happy with the installation of and the power being generated by the solar panels. Vivint has done well for me!

I have to say that I have never had a company or authorized representative as Vivint Solar and Andrew ** to be so honest, deliver exactly what they promised, and be professional yet friendly. Andrew has stopped by when they were installing the panels to oversee the job, after they installed the electrical panel, and again to make sure everything was good with us. You get 2 free weeks of solar energy after they install the electrical panel to make sure everything is working properly and we found in that short time we had already saved more than 50% on our Edison bill. The fact that there is no out of the pocket expenses, they manage any replacement of panels or upkept is amazing to me. And the difference of cost for energy to Vivint is 15 cents to Edison's 42 cent was our deciding factor. Who doesn't want to save money in today economy.

Well, you can chalk me up as 'Happy as a Clam.' Admittedly, my wife and I were somewhat discouraged when we saw some of the complaints on here regarding solar with Vivint Solar. However, after months of due diligence we felt comfortable moving forward. We, as well as some 40 or 50 of our neighbors were installed. The salesman was great. The installers were great. We just got word we are online after about 2-3 months, so we are happy about that. Our sales rep told us it could be longer. We would absolutely recommend Vivint Solar to our friends and family.

Vivint personnel installed the solar panels on my roof last August 2014, and after several attempts didn't get the final approval to operate until April of 2015. I received a call from them and was instructed to switch the system on. I did so and was waiting to see what kind of savings I would see. I didn't notice any automatic payments coming out of my bank account so I was wondering what was going on. On July 10th I received a call from Vivint saying my system was not generating power. They advised me they would call me back to schedule a tech to come and check on the system.

The thing I am most upset about is that I didn't research this company before working with them. If I had read these reviews beforehand, I would never have worked with them. First, I can say that they did not deliver on about 90 percent of their commit dates. Like another review said, the right hand doesn't seem to know what the left hand is doing. I had to call and remind each time to remind them about a commit date and get an appointment. Coming to blueprint the panels, coming to put the panels on, coming to hook the panels up, calling the electrician several times, having the electrician show up and not know what was needed to hook the system up.

I was overwhelmed with a sales pitch, taken my medication for some mental issues and would have signed anything. I was thrilled with their big talk of saving money! What money, it is costing me double now!!!!! I have just a small space heater for winter warmth. Do we dare plug her in this coming season? I was thinking about purchasing a second, not now, since I doubt I can afford one connected to a socket.

This review isn't based on Vivint Solar's installation at my home, which was completed May 28th and is still awaiting approval by the town. This is for a security system salesman named Daniel ** #** who came by 4 weeks ago and thought, just because Vivint's website shows him as an employee, that I should just hand over all personal info about myself to him--even if his records only have info on the previous homeowner from 10+ years ago. When he couldn't tell me one thing I have on file with Vivint, I was wary. He then asked me what MY problem was! I didn't want to give out my SS# to him, he said that he would then need my wife's info, including birth date. He then said if I didn't give it to him, he would just go on Facebook and get it. He asked when my birth date was, then he said he was born the same year, obviously not true. When I said, "Oh, really?" he said, "No, got ya!" Then said that he wasn't 'old'. Thanks for the insult!

If you are thinking of going with Vivint Solar… don't. Go with someone local. Someone you can walk into the store & ask for a manager and get help. You have to call Utah where the company is and try to get help. Panels have been on our roof for 4 months & still don't work. 3 missed appointments by them. Haven't seen a bill in 3 months. We are tired of being lied to.

I beg people to read reviews on all consumer sites and BBB sites before deciding to commit to having panels installed by these people. Last year their sales person showed up at our door. We had contemplated solar power for years, but financially, it never fit. And I had always felt our house was not properly oriented for ideal collection. We had owned a Passive solar home before. The salesmen told us that by using panels on both sides, western and eastern facing, we could gain enough energy to offset our bill and save 30 to 40% WITH NO OUT OF POCKET EXPENSE. Too good to be true. They sent someone out to do a solar gain test, metering the energy collected from our rooftop. We decided it was a no lose situation. The installation and certification/inspection process alone was enough to make me wonder how they survive.

I am writing this because before I committed to working with them, I came on here and other sites and found a lot of negative reviews about them. A friend of mine had gone with Vivint and told me how they were saving her money. It just so happened that 2 weeks later, a rep showed up to my door in Melville, NY. I felt very comfortable with him because he happened to live a few miles away in Dix Hills and was able to show me his bill and how he had saved a significant amount of money.

The sales part of Vivint went fine. But from there it has gone down hill. It's been a couple of months the system has still not been hook up. One side of Vivint doesn't know what the other side is doing. When electricians came out first I was told everything on the inside of my house was done. It hasn't. I had a set of 5 electricians show up unannounced to work on my house but I wasn't informed they were coming. I have my own business and had a meeting. That was the Friday before Memorial Day weekend. Haven't seen them since.

When their person walked to my door, he pounded on it like my house was on fire. When I opened the door he said, "Hey dude, you haven't been home the last few times I came by." I asked, "Who are you?" He replied with "I'm the solution to your energy problem." I told him to leave. He would not. I finally got him to and he came back 2 weeks later after I spoke with Vivint and told them in no uncertain terms he is NOT welcome.

Several months ago we were contacted by a salesperson who came to the door. My husband had just gotten out of the hospital so I told him we would discuss it and, if we wanted to discuss further, we would contact him. About ten days later he showed up again wanting to meet with us. We were expecting out of town guests, and I was in the middle of cleaning the house so I told him that now was not convenient and could he come back in a week. He went into "high pressure mode" and said all he needed was 5 minutes blah...blah...blah. At that point I became very irritated and told him we were NOT going to meet with right then and, IF he wanted our business, come back next week, which he FINALLY agreed to do.

Going solar with Vivint was a joke. They are a bunch of crooks and incompetent people! I was told I would be saving at least 50/60 off my electric bill! Well my bills are higher than they ever have been!!! I had lower bills when I just had SCE!!! I live alone and my bills when I had SCE were a lot less! Since I have Vivint solar my bills are outrageous and I keep getting nothing but excuses why they are high because I am producing a lot of electricity from my panels so they tell me!! You would think since I am creating a lot of electricity that my bills should be lower!! I was gone in March for 32 days and my bill was high like it was summer!!

The sales, install, product, and service have been very good. However, the billing department and customer support have been horrible. Their contract sets up automatic payments but whatever you do don't give them access to your account. They forget to charge you one month and tell you you're wrong when you bring it to attention. Then without justification they'll take thousands from your account and call it a glitch. I actually had to call my local police department and file a fraud report.

This is one of the worst companies I have ever dealt with. Unprofessional and flat out dishonest. We had our solar put in and it took six months, we were told it was growing pains of a new company and let it go. A year later my mother wanted solar so I called our sales rep to see if the company had gotten their act together and he promised me that they did. I believed and referred my mother who had over 50 panels put on (big pay check for the company). It has been almost nine months and three FAILED inspections. She is still not hooked up. I called today and was told I would receive a call back and I told them I'll believe it when I see it...yep no call back. RUN LIKE THE WIND FROM THIS COMPANY.

My neighbor referred me in Framingham, Mass. and he had done comparisons with 3 other providers but they all promised a 6-month delay in installing it. My rep gave me 12 weeks time window and everything happened on schedule. The technicians explained everything, my system went up and running by the 4th month. My roof is producing 95% of my energy and I have lowered my annual energy costs 55%.

Haven't pulled the trigger yet on getting my panels installed. After reading all the reviews it seems like I might skip on the solar and remain a traditional PSE&G customer. I feel Vivint needs to have a better plan with local electric companies to expedite switching the systems over after install. I feel as if I get installed now I'll miss out on the summer months which is when I really want to see my savings. Any comments or suggestions are welcomed. Thanks.

We signed a contract with Vivint in March, 2014. Awaiting about 5 months for city approval, they finally got the permit to put the panels up in August 2014. Until today June 15 2015, we still don't have solar. Sale representative was gone, no one took over to inform us of anything. It is a horrible experience for us. We will NEVER recommend this company to anyone. We are stucked with a 20 years contract from the date they start billing us. It means over the past year until now, they do not count that time elapse as part of the 20 years. If there is a lawsuit against this company for bad business practice, we will gladly join in.

I was scared because I read all the reviews from this page and I asked my rep, he gave me 8 references in my town and gave me the list of all 31 of his customers and told me to go knock on the doors of other customers and talk to them directly. Ask them anything. I called and emailed the 8, got great reviews about the savings and my rep and the process. I took a gamble and I am really happy with my panels. I am 81 years old and I will not see them all the way through the contract but I wanted to help the planet.

Total frustration with these people. Started this process October 2014... it is now June 2015 and still not hooked up. Customer service is terrible. This company should be outlawed in NJ.

The salesman came looking presentable and very knowledgeable about the product. They saved me thousands a year on my electric bill at NO cost to me. Very highly recommended and would refer to my entire family. USE THEM!

Fast installation - 4 week. Fast service with everything except the people to explain the online account. My rep came to my house to teach me how to use it. My rep is good, brought me a bottle of wine and gave me gift cards for the referrals I gave him.

Vivint Solar hires incompetent and/or inebriated employees. One of their work vans had an UNSECURED WORK LADDER at least 15-20 ft long, spinning around on top of the van. The van passed me in the left lane and the ladder struck my vehicle. The driver knew and didn't pull over - I tried chasing him down. He struck two other vehicles who all pulled over while he kept going and then he almost crashed into a toll booth on the Key Bridge. The ladder was torn off the top of the van after smashing into the back of a semi-truck where it landed across both lanes of traffic on the bridge, bringing traffic to a screeching halt so they didn't run into it, almost causing multiple accidents. He was a quarter of a mile down the road when he realized what happened.

I was referred by someone to Vivint Solar! My first impression was horrible should have known right there this is wrong. Salesman showed up with his hat on crooked droopy pants. Not the way a salesman usually dresses. Well he came, told me what he was going to save me - blah blah - all good sign. They install in Jul,y call Dec. 29, tell me they're going to turn system on. No savings and system isn't communicating with main office. I call, tell them no savings and it's not working. Salesman comes out, calls, they walk him through what to do to fix it. Next month same thing and they're supposed to monitor it 24/7 - nothing!!!

My mother had this alarm system put in. It worked for a while, and then it didn't. It has not worked for at least a year. But the company has taken out the monthly service fee for of $51 dollars since the system was put in. My mother, my brother, my sister as well as myself have called over and over again, we get the run around, we never get satisfaction. When my mother tried to cancel the service, they told her she couldn't because she signed a contract for four years but she has never signed a contract and they did tell her she could cancel the service at any time.

A Vivint salesman knocked on my door in December 2014, saying that my daughter referred him to me. I later found that she did not. I told him that my electricity bills were not large enough to merit their interest. He said that Vivint services were no different than Southern California Edison -- that Vivint would charge me 15 cents per KWh. On May 5 I received a bill that was 59% greater than Edison's of a year ago! In contacting Vivint, I was told "At Vivint Solar, we bill on production rather than usage, meaning that we will bill you for all of the energy your panels create from the sun rather than billing you for what your home uses..." This is a total misrepresentation of what I was led to believe. Nor, is Vivint cost effective! I am a single senior citizen and I feel that I have been duped.

I did not trust my rep, seemed a bit too sales-like for my taste. Had a bit of a difficult accent so he had to speak slowly. Anyway, he kept in touch with me, informed me of everything and everything has worked out as promised. He even came to my house to explain how the first two bills worked out. 38% monthly savings.

The sales rep came to my house asked for me by name and said he was with my solar company. I HAVE SOLARCITY. I told the rep I don't have Vivint. He said that they have partnered with SolarCity. He wanted to go in my home. I did not allow that. We wasted about 10 min outside. I called this morning and SolarCity has no partnership at all with Vivint.

It has been over a year and the panels are not turned on. From the electrical to the installation nothing but problems and no one can tell me why. No managers, team leader, installer will come to my house and explain to me and my wife what is going on. I watched the under cover boss show that Vivint did and that was a lie, he does not care about anything but himself. All these bad complaints and nothing being done about them, I just want Vivint to come and remove all the panels and all their stuff off my house so I can go with a local company that I can go and talk to face to face and not hide behind a phone or a show.

We were in the process of getting a residential loan for a reverse mortgage, to eliminate our house payments in the future. Both myself and my wife are retired and on a limited income. When the lender checked the county for any liens on our property, it was revealed that two weeks prior, Vivint Solar had put a lien/encumbrance on our property so our request for a reverse mortgage was denied due to the lien/encumbrance on our home. The lien/encumbrance was put on our property two weeks before the lender checked with the county for any liens.

There was a sales presentation at my home with a rep. I have no complaints about the in home presentation or rep. However, during a verification process with an in-house rep, my husband and I learned there would be a credit check which we DECLINED. A month later I learned Vivint did a HARD credit inquiry resulting in a decrease in my credit rating with 2 of the 3 main credit bureaus. I have contacted Vivint 4 times over the past month but have not been able to get this resolved. Someone always says they will call me back but they never do. Once, I was even told by someone who took my call, that she had never heard of the person I spoke with a week prior! I've been working super hard to improve my credit score and this is truly unfair.

Salesman came to our house and sold us. I guess we are gullible. He said we would be saving money, which everybody thinks this when they hear solar energy. The installation and switch over was fast and painless. Our first three bills were low so we thought we had made good choice, but ever since then has steadily been climbing. Till now we are paying double what we paid before solar and we haven't even hit the summer months. So don't go with Vivint. It is the worst decision you will ever make. They are con artists, and major ripoff.... to think we are stuck for 20 years!!!!!

The salesperson was polite, answered all my questions, and seemed very professional. Signed up for the program in November. Installation was begun in December and the electrical portion was done in February. It is now May and the inspection was scheduled but not one showed up and has not been done, the system is on the roof not producing a watt. We have tried to call the company, left messages, without results. No one returns calls, when we do speak to someone they make promises that never materialize. Can't get the system turned on three months after installation - not ok. The salesperson has not returned calls. Local office does not answer the phone and does not return messages. Should have done a bit more research into this company before signing on the dotted line.

I had my panels installed in April 2015 and I am ecstatic about the way they look, the profession manner of installation and how much money I am saving per month (about 30-40% of my electric bill). I absolutely recommend. Read on for details. I was approached by a sales rep at my door in January 2015 and he gave me a very good explanation of the company's goals. He answered all of my questions, so I signed up on the spot. I then went online to read the reviews. I noticed that there are numerous bad reviews, but I chose to continue with my installation. To the point of installation taking a long time: there are many procedural boxes to check off before the installation can be approved. I had great response from my sales rep and management. I'm so glad I went with my gut and am benefiting from this program!!!

Vivint Solar has made it possible for my family and I to go Solar. No out of pocket cost and I save money by paying 11.5 cents a Kwh instead of the utilities yearly average of 21.5 cents a Kwh. They have delivered everything that they said they would and the process goes at a good pace. It is not like you're paying the 20-30k out of your own pocket so relax. You have to remember Vivint is the only one losing out if they don't have you up and running. My system was installed on Friday April 24th, and needs a tweak or two to get it fully operational. I was the first system in my area installed with the Solaredge technology that Vivint is switching to.

I was convinced that Solar was right for our Home by ** in September of 2013. Signed a contract to install Solar for my home September 14th 2013, Failed inspection of installed solar in December of 2013. To this day, well over a year, Solar has been sitting collecting dust, not Solar Energy. I have heard the same excuse for well over a year, that we are working on it. 2013 Vivint installed Solar on my roof and it is still in the OFF position!!! Have asked to remove from my roof and have been given the answer that "you signed a 20 year contract". There is no time frame written in the contract for turning on your Solar Panels. I will never ever give a positive reference to Vivint, I would say run as far as you can.

We had panels installed around September, but they weren't switched on until mid January (we were expecting a month or less). Our rep told us the county and utility inspections were out of their hands and they couldn't do much about it, but it would have been nice if they could help speed the process along. The installation was pretty smooth, took about three or four hours (I had to take half a day off work so we didn't have to wait another month for a Saturday spot). We've only had a couple monthly power bills from them now, and we're excited to see what they'll do in summer.