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Vivint Solar Reviews

A SunRun Company

4,945,450reviews on ConsumerAffairs are verified
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Edited by: Ilana Hamilton
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Fact-checked by: Jon Bortin

About Vivint Solar

Vivint is a home technology company that offers a wide array of tech-forward devices. Its solar energy division, Vivint Solar, was purchased by Sunrun in 2020 and now operates as a wholly owned Sunrun subsidiary. Sunrun offers lease and ownership plans and provides 25 years of free maintenance and repairs to customers in most states who lease their systems or sign up for its Protection Plus plan.

Visit www.sunrun.com
Pros
  • Owned by Sunrun
  • Multiple financing options
Cons
  • No transparent pricing info

Vivint Solar Reviews

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    How do I know I can trust these reviews about Vivint Solar?
    • 4,945,450 reviews on ConsumerAffairs are verified.
    • We require contact information to ensure our reviewers are real.
    • We use intelligent software that helps us maintain the integrity of reviews.
    • Our moderators read all reviews to verify quality and helpfulness.
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    How do I know I can trust these reviews about Vivint Solar?
    • 4,945,450 reviews on ConsumerAffairs are verified.
    • We require contact information to ensure our reviewers are real.
    • We use intelligent software that helps us maintain the integrity of reviews.
    • Our moderators read all reviews to verify quality and helpfulness.
    Page 17 Reviews 2180 - 2330
    Verified purchase

    Reviewed Feb. 9, 2016

    The knowledge, professionalism and the personal attention of Energy Consultant, Douglas **, is what convinced us to go with Vivint Solar. His knowledge of the company partnered with his enthusiasm was a great sell. The experience was without a flaw with no surprises! Douglas and the company's representatives were available for any questions or concerns. They were great in notifying us of everything that was going to happen, which was a great comfort. We will continue to recommend Vivint Solar to our friends and family. Thank you for helping us going "Greener" and feeling good about helping our environment.

    Thanks for your vote!
    Vivint Solar
    Response from Vivint Solar

    You're welcome, Kim. Thank you for choosing to "go green" with us and for taking the time to write a great review.

    Verified purchase
    Installation & SetupSavings

    Reviewed Feb. 9, 2016

    I was a bit skeptical about a 20 year lease with solar panels, but other neighbors had used this company and I genuinely liked McKenzie **, our sales rep. She was enthusiastic and convinced us! Plus, our panels were on the back of the house! Installation went well. All employees in this process were great to work with. It took a while but we were told that upfront. I just got my first bill today from both VIVINT and National Grid and saved over $200 from last year! Wildly exceeded my expectations!! We were told we would not save much in the winter months! Now to be completely honest, in the past year we have done many energy improvements, so the savings is not all from the panels, but it sure appears to have had a remarkable impact! It is early in the game, but I feel confident that we made a really good decision.

    Thanks for your vote!
    Vivint Solar
    Response from Vivint Solar

    We're so pleased to hear that you are happy with your decision and that you are seeing the great benefits of solar. Thank you for sharing all of this information, Christine.

    Verified purchase

    Reviewed Feb. 8, 2016

    Lorenzo ** is excellent energy consultant helping us set up our account. He came to our home in a blizzard on Feb 8, 2016. Outstanding person. Thank you.

    Thanks for your vote!
    Vivint Solar
    Response from Vivint Solar

    Thank you, Luis. We'll pass the compliments on to Lorenzo.

    Verified purchase
    Customer Service

    Reviewed Feb. 8, 2016

    We've had Vivint Solar for about three years now and it's been a near constant nightmare. I have never experienced such an unorganized, unprofessional, irresponsible and just plain criminal company as this. We are now at a point of filing suit. The single biggest problem for us has been habitual billing errors. I've received telephone calls, emails and letters of apology but no one at Vivint can get it right. It's not uncommon for me to get a telephone call and an email in the same day asserting that my account is past due. When I check, of course, payment has been received and the billing representative sings the same old tone, "Glitch", "New System", "I'll correct it". Yet, nothing ever gets done. Indeed, I guess that's why we have civil court. Please do yourself a grand favor, do not do business with Vivint.

    Thanks for your vote!
    Verified purchase
    Installation & Setup

    Reviewed Feb. 8, 2016

    We have been very pleased with our experience with Vivint Solar. From the first meeting with Doug **, the sales rep, we felt they were very upfront with answering all of our questions and explaining how long the process would take. Since the installation, we've been very pleased with the amount we've been saving in energy costs. Our only complaint would be the amount of times we've needed to reboot the wireless connection as it seems to occasionally go offline for no apparent reason. But even with that, it is very easy to keep an eye on via the online dashboard tool and reset it so that it is reporting again. Doug is a really nice guy and has a no-pressure "pitch" that made sense to us. We've been very happy with the results.

    Thanks for your vote!
    Vivint Solar
    Response from Vivint Solar

    This is really great feedback, Melissa. Thanks for sharing your experience and for giving us some things to consider and look into. We're happy to hear Doug gave you great service and we thank you for going solar with us!

    Verified purchase
    Installation & Setup

    Reviewed Feb. 7, 2016

    Large crew, quick installation and they cleaned everything up well.

    Thanks for your vote!
    Vivint Solar
    Response from Vivint Solar

    Thank you, Sanford!

    Verified purchase
    Installation & Setup

    Reviewed Feb. 5, 2016

    It was a great experience. Alejandro explained everything for us in a professional manner. The installation was perfect. Overall, the experience would be one that my family would remember.

    Thanks for your vote!
    Vivint Solar
    Response from Vivint Solar

    We love and appreciate your feedback, Pablo. Thank you for sharing your experience.

    Verified purchase

    Reviewed Feb. 5, 2016

    I thanked God when Alejandro knocked on my door. My bill was so high and now I can feel at ease that my bill will be more manageable in the future.

    Thanks for your vote!
    Vivint Solar
    Response from Vivint Solar

    Glad to hear we could ease some financial stress. Thank you for the review, Rose.

    Verified purchase
    Customer Service

    Reviewed Feb. 4, 2016

    I am very happy with my panels and the entire process. Jordon was very prompt and attentive right from the beginning. Made an appointment and had him out the next day to assess the job. The process went fairly quickly. The only hang up was getting Edison to make the switch. But since then, it's been smooth sailing. It's nice knowing what my bill will be each month! Jordon and the team were great! Very professional and quality work!

    Thanks for your vote!
    Vivint Solar
    Response from Vivint Solar

    We're happy to hear that! Thanks for the review, Robert.

    Verified purchase
    Installation & Setup

    Reviewed Feb. 4, 2016

    The minute we met Doug ** we felt we had known him forever. He explained everything to us & assured us that there would be no out of pocket expense and there wasn't. The installation team were very professional and friendly, they had it installed in just a couple of hours. There was a delay in getting our system turned on but we were compensate for the inconvenience. The best news came when we received our first Solar bill for $17.40 when our electric bill was running around $80.00. With that said why wouldn't you want to go solar? And I would highly recommend Vivint Solar & ask for Doug. Tell them Ann sent you!

    Thanks for your vote!
    Vivint Solar
    Response from Vivint Solar

    Great feedback.Thank you for sharing your experience, Ann. We're happy to hear you are seeing the benefits of solar and that you're encouraging others to go green as well!

    Verified purchase
    Customer ServiceInstallation & Setup

    Reviewed Feb. 4, 2016

    Worked with Leandro to get our solar installed and he was very professional and helpful. He was always available to answer our questions and put our concerns to ease. Tremendous effort on his part.

    Thanks for your vote!
    Vivint Solar
    Response from Vivint Solar

    Wonderful. Thanks for the feedback, Maurice. We'll pass along your kind words.

    Verified purchase

    Reviewed Feb. 4, 2016

    I've been looking at using solar energy services for several years but I was ineligible because of the trees that were casting shadows. Then the salesman from Vivint Solar informed me that the technology advanced and what I was looking at was no longer an impediment to me to move forward. One time, it snowed and my salesperson wanted to make sure that they could come by to inspect the panels, so he shoveled the snow to make sure that they could have access and there wouldn't be a delay. He has been wonderful. I had an outstanding experience, and I'm very satisfied with my decision to go solar.

    Thanks for your vote!
    Vivint Solar
    Response from Vivint Solar

    We're happy to hear you are pleased with your solar decision, Nancy. Thank you for going solar with us and for taking the time to share your experience.

    Verified purchase
    Installation & Setup

    Reviewed Feb. 4, 2016

    I just got email from PG and E (the local power co) regarding Vivint solar. Hope to use soon. So far so good. All installed and ready to go. Your employees are pushing hard to get me online!

    Thanks for your vote!
    Vivint Solar
    Response from Vivint Solar

    Good! We're excited for you to get connected as well. Thank you for going solar with us and thanks for the review, Thomas.

    Verified purchase
    Installation & Setup

    Reviewed Feb. 4, 2016

    Hi! We just got our panels installed and so far it's been a great experience. The crew came and worked diligently to install the panels. They were very polite. Erik walked us through the process from day one. He was very professional and very nice! We are excited for this new experience and look forward to saving energy and money!

    Thanks for your vote!
    Vivint Solar
    Response from Vivint Solar

    Thank you, Nancy! We're excited for you to receive the benefits of solar as well. Thank you for choosing to go solar with us and thank you for the review.

    Verified purchase
    Installation & SetupTechSales & Marketing

    Reviewed Feb. 3, 2016

    I have been very pleased with the sales and installation of my Vivint solar system. The salesman, Freddy, was very professional and very informative about the process. The installers were fast, efficient, and respectful of my property.

    Thanks for your vote!
    Vivint Solar
    Response from Vivint Solar

    Thank you for the review, Joan. We appreciate the wonderful feedback.

    Verified purchase
    Installation & Setup

    Reviewed Feb. 3, 2016

    My wife and I are very pleased. Everything promised about the program is just as we expected. The whole process has been easy and well done. The installation was done very well with as minimal visibility on our roof as possible. The installation crew was professional and left everything clean when done. Would recommend the Vivint program to anyone. And would recommend them as a company any time!

    Thanks for your vote!
    Vivint Solar
    Response from Vivint Solar

    Glad to hear you were pleased with your experience, Wayne. Thank you for taking the time to write a review and offer your great feedback.

    Verified purchase

    Reviewed Feb. 3, 2016

    I think Zach did a great job. Everything was done professionally and I am very happy with the results.

    Thanks for your vote!
    Vivint Solar
    Response from Vivint Solar

    Thanks, Sandra!

    Verified purchase

    Reviewed Feb. 2, 2016

    My wife and I are very happy with Vivint Solar. Christine ** was very personable and answered all our questions. We didn't have to spend thousands of dollars to soak up the benefits of solar energy.

    Thanks for your vote!
    Vivint Solar
    Response from Vivint Solar

    Thank you, Benjamin. We're happy you are receiving the benefits of solar and we thank you for the review!

    Verified purchase

    Reviewed Feb. 2, 2016

    Everything went smoothly. I am very happy with my new solar system!

    Thanks for your vote!
    Vivint Solar
    Response from Vivint Solar

    Glad to hear that, David! Thank you for the review and thanks for going solar with us!

    Verified purchase
    Installation & Setup

    Reviewed Feb. 2, 2016

    Very pleased with Nicolas ** and his patience with me and also pleased with the crew that installed the panels. I had a lot of questions and concerns. The good news is I did not feel pressured at any time even though I took quite a while to make my decision to get solar. So far I am satisfied with the process and I am so happy with how the panels look on my roof. I am looking forward to the next step. Thank you.

    Thanks for your vote!
    Vivint Solar
    Response from Vivint Solar

    Happy to hear that you are pleased with your decision to go solar. Thanks for taking the time to write a review, Linda!

    Verified purchase

    Reviewed Feb. 1, 2016

    Collin was very nice and helpful. He explained everything very well. The men who came to put in the panels were neat and very efficient.

    Thanks for your vote!
    Vivint Solar
    Response from Vivint Solar

    Glad to hear that. Thanks for sharing, Sandra.

    Verified purchase
    Installation & SetupSales & Marketing

    Reviewed Feb. 1, 2016

    Excellent service, good sales, installation process. I would recommend Alejandro **, he was always available and helpful.

    Thanks for your vote!
    Vivint Solar
    Response from Vivint Solar

    Thank you for the feedback, Tom. We'll pass along your kind words to Alejandro.

    Verified purchase
    Price

    Reviewed Jan. 31, 2016

    I really like the solar system. It's much cheaper than National Grid. I'm happy with this choice.

    Thanks for your vote!
    Vivint Solar
    Response from Vivint Solar

    Happy to hear you are pleased with your decision to go solar! Thanks for going solar with us, Czeslaw.

    Verified purchase

    Reviewed Jan. 31, 2016

    The employee were thorough in their work habits.

    Thanks for your vote!
    Vivint Solar
    Response from Vivint Solar

    Great. Thank you, Robert.

    Verified purchase
    Customer ServiceSavings

    Reviewed Jan. 31, 2016

    Our experience with Vivint Solar has been stellar! We've had excellent customer service as well as monthly savings on our electric bill. We were so impressed that we also went with Vivint for our home security needs.

    Thanks for your vote!
    Vivint Solar
    Response from Vivint Solar

    We're happy to hear you are pleased with our product and service offerings! Thank you for the feedback and for being a Vivint Solar customer!

    Verified purchase

    Reviewed Jan. 31, 2016

    Everything is great with them right from the start to all my monthly bills! Thank you.

    Thanks for your vote!
    Vivint Solar
    Response from Vivint Solar

    You're welcome, Dean. Thanks for giving us this feedback.

    Verified purchase

    Reviewed Jan. 31, 2016

    My sales rep, Christine **, was the best part of the whole experience! While there were some issues with the field sales manager (Riley), Chris was there to help smooth things over.

    Thanks for your vote!
    Vivint Solar
    Response from Vivint Solar

    Thanks for this feedback, Lynn. We'll pass along your compliments to Christine and we'll look into the office in your area to help with any issues. Thanks again.

    Verified purchase
    Customer ServiceInstallation & SetupTech

    Reviewed Jan. 30, 2016

    From beginning to end my experience with Vivint Solar has been nothing but positive! Dustin was very thorough and honest with me through the whole process. I'll admit I read some things online that concerned me, gave Dustin a call and asked for an explanation. He not only explained things but assured me my experience would be positive. I'm glad I listened! I've already saved 40% off my first bill and recommended a friend who just got installed recently. It really is a no brainer! They use my roof to make electricity, I benefit by getting cheaper power and never paying anything except what power I produce at .15 cents per kWh.

    This is an awesome service! The people who complain about the time it takes to get installed need to understand that it's not Vivint's fault. Once they get your panels on the roof, it's your city and utility provider who drag their feet. Just understand this is a process! It will not happen overnight. But with Edison continuing to raise their rates, it doesn't matter what tier you're in. You will save money. I recommend this company all the way!

    Thanks for your vote!
    Vivint Solar
    Response from Vivint Solar

    Thank you for all of this wonderful, honest feedback, Milton. Solar can be a long process, but it's worth it! We're glad you are seeing the benefits and we want to thank you for being a customer and for writing this review!

    Verified purchase

    Reviewed Jan. 30, 2016

    Vivint had been nothing less than amazing! Quick, friendly, and always on time.

    Thanks for your vote!
    Vivint Solar
    Response from Vivint Solar

    Happy to hear it! Thanks for the review, Leann.

    Verified purchase
    Installation & Setup

    Reviewed Jan. 30, 2016

    I have had Vivint Solar since March 2013 and I am very happy. We save approximately $80 per month and are about to install our second home in La Mesa.

    Thanks for your vote!
    Vivint Solar
    Response from Vivint Solar

    That's wonderful to hear! Thanks for going solar with us, Larry. And thank you for the review!

    Verified purchase

    Reviewed Jan. 30, 2016

    Very pleased with the solar panels and our electric bills are approximately a quarter of percent less than before solar. Looking forward to the warmer weather to see a decrease in our bill.

    Thanks for your vote!
    Vivint Solar
    Response from Vivint Solar

    Glad to hear you are receiving the benefits of solar! Thanks for the review, Victoria.

    Verified purchase

    Reviewed Jan. 30, 2016

    Everything so far has gone great. TAYLOR was great. He deliver what he said he would.

    Thanks for your vote!
    Vivint Solar
    Response from Vivint Solar

    Awesome. Thanks for the review, Laura.

    Verified purchase

    Reviewed Jan. 30, 2016

    Excellent product and service.

    Thanks for your vote!
    Vivint Solar
    Response from Vivint Solar

    Thank you, Apolinar.

    Verified purchase

    Reviewed Jan. 29, 2016

    The representative was very nice and helpful, the entire process was easy and painless. After everything was set up we have not had a problem and we haven't even noticed a difference. It is very worth to switch, you don't really have anything to lose. My household is very happy about the decision we made.

    Thanks for your vote!
    Vivint Solar
    Response from Vivint Solar

    Glad to hear it, Pablo. Thank you for this review and thanks for going solar with us!

    Verified purchase
    Installation & Setup

    Reviewed Jan. 29, 2016

    Great installation and very effortless generation of electricity. Customer support is great.

    Thanks for your vote!
    Vivint Solar
    Response from Vivint Solar

    Thank you, Frederick.

    Verified purchase
    Customer ServiceInstallation & Setup

    Reviewed Jan. 28, 2016

    I've had a very positive customer experience with Vivint Solar. David **, the sales representative, was professional, courteous and knowledgeable. He kept in touch during the entire process. The installation team was very professional and efficient. The job was completed in one day and they left everything so clean you wouldn't know they were there. I only had one glitch, which involved the electric box not be properly installed so that the performance meter was not registering for a couple of weeks, but as soon as we called someone came out the next day to fix it. I would definitely recommend Vivint to others!

    Thanks for your vote!
    Vivint Solar
    Response from Vivint Solar

    Great feedback. Thank you for sharing your experience, Patricia.

    Verified purchase

    Reviewed Jan. 28, 2016

    Very efficient salesman.

    Thanks for your vote!
    Vivint Solar
    Response from Vivint Solar

    Thanks, Joseph!

    Verified purchase
    Customer Service

    Reviewed Jan. 28, 2016

    I am not happy with your billing procedure. The invoices do not give me the info that I want (i.e. not only how much power my system generates, but also how much power I am using). I have had problems getting to the invoices on your website. I have tried to contact my Customer Care Rep on at least five occasions and have yet to receive a return call or an email from him.

    Thanks for your vote!
    Vivint Solar
    Response from Vivint Solar

    Thanks for letting us know, Jeanne. We will send this review to our team and we will have them reach out to you to help address these concerns.

    Verified purchase
    Customer ServiceInstallation & Setup

    Reviewed Jan. 27, 2016

    We reconnect Vivint Solar, the staff were professional and polite. They were here on time like they promise. They clean up after finished installing. They answer all questions we have.

    Thanks for your vote!
    Vivint Solar
    Response from Vivint Solar

    Thank you for this feedback, Filiberto.

    Verified purchase

    Reviewed Jan. 27, 2016

    Leandro was our energy consultant. He was very pleasant and thorough. The entire process from start to finish was very smooth and straightforward. Charlie the csm was fantastic. Would and have been recommending Vivint Solar to anyone who wants to save money or go green without upfront costs.

    Thanks for your vote!
    Vivint Solar
    Response from Vivint Solar

    Thanks for your review, Victor. We'll commend Leandro and Charlie for the great service they provided you and we thank you for your recommendations as well!

    Verified purchase

    Reviewed Jan. 27, 2016

    We been with the company since July. We been extremely satisfied. Our utility bill has gone way down since we've been with the solar company. We had never had a bill under $100 before Vivint solar and one month we had one for $35. We are extremely satisfied and I would refer Vivint solar to anyone.

    Thanks for your vote!
    Vivint Solar
    Response from Vivint Solar

    Great! Glad to hear you are seeing the benefits of solar. Thank you for your review, Patrica!

    Verified purchase
    Customer ServicePrice

    Reviewed Jan. 27, 2016

    We had been looking at getting solar for a couple of years but the cost and programs we were offered by other companies just didn't make sense for us. Jesse ** from Vivint showed up one day and offered us a program that works for us. I am recommending 3 of my friends who recently purchased homes to talk to Jesse about Vivint because I think it will be as good for them as it was for us. Thanks to Jesse for taking time to explain everything and checking up on us every so often! Great customer service!

    Thanks for your vote!
    Vivint Solar
    Response from Vivint Solar

    Thank you for sharing your experience, Leanne! We're glad we were able to offer you an option that worked for your family.

    Verified purchase
    Customer ServiceSavings

    Reviewed Jan. 27, 2016

    They're good people and they did what they said they would do, but it took forever for the system to finally get turned on. They didn't seem to know what was going on when it started to drag and I would get calls from a number of different people from the same company. I would say, “We just talked about this yesterday. Is it the billing department that's holding it up? What's going on?” So it kind of dragged but I don't know whose fault it is. Finally, the solar power system is working but it doesn't look like great savings yet. I'm not seeing that and I got to figure that out.

    Thanks for your vote!
    Vivint Solar
    Response from Vivint Solar

    We appreciate the feedback, Greg. Would you like us to have someone from our billing department call you to explain how the billing works and to look into your account to make sure everything is connected and reporting properly?

    Verified purchase
    Customer ServiceInstallation & Setup

    Reviewed Jan. 27, 2016

    Luke ** explained everything to us and was very knowledgeable about the solar and the company. He answered all the questions we had. He is very professional and prompt when I called him to schedule an appointment. We're always trying to refer him & Vivint Solar to our friends. Thank you.

    Thanks for your vote!
    Vivint Solar
    Response from Vivint Solar

    We're happy to hear that, Susanna. Thank you for the review and for referring us to others.

    Verified purchase
    Installation & Setup

    Reviewed Jan. 27, 2016

    Matt ** was really hands on with the whole process of our solar. He was on top of everything even when we were handed off to another rep. It did take a long time to get installed but it really was with it.

    Thanks for your vote!
    Vivint Solar
    Response from Vivint Solar

    Wonderful. Thank you for the review, Kathleen.

    Verified purchase

    Reviewed Jan. 26, 2016

    Adam was a very courteous and polite young man who represents your company to a high standards. Too bad there's not more like him around!!!

    Thanks for your vote!
    Vivint Solar
    Response from Vivint Solar

    Well thank you, Andrea. We will pass along your kind words to him.

    Verified purchase

    Reviewed Jan. 26, 2016

    Chris was great! He explained everything clearly and made sure I understood everything. He is a great asset to your company.

    Thanks for your vote!
    Vivint Solar
    Response from Vivint Solar

    Glad to hear he is providing good service! Thanks, Eliseo.

    Verified purchase
    Installation & Setup

    Reviewed Jan. 26, 2016

    Karl was our consultant and he was very pleasant, knowledgeable about the product and confident about the product. Can't rate the system until installed and utilized but thus far, Karl gives me the confidence to move forward with the installation.

    Thanks for your vote!
    Vivint Solar
    Response from Vivint Solar

    Thank you for this review, David. It's great hearing your feedback on Karl and we're excited for you to get your solar system installed!

    Verified purchase

    Reviewed Jan. 25, 2016

    Mike, Tripper and the Vivint team are great at following up and making sure everything is ok. Professional, courteous and caring. Thanks!

    Thanks for your vote!
    Vivint Solar
    Response from Vivint Solar

    Thank you for sharing your experience, Adi. We're happy to hear that our employees made solar an easy process for you.

    Verified purchase
    Customer ServiceInstallation & Setup

    Reviewed Jan. 25, 2016

    We were very excited to get our solar panels. Because our roof space is large, we were told that we probably would be getting rebates for the energy that will go into the grid. It took a while to get the panels installed during this past summer, and even longer to get the meter hooked up and inspections completed. After that, everything seemed to go smoothly. We started getting bills from Vivint and Pepco. After a few months, it was clear that despite producing this energy we were now paying more than we paid to Pepco alone. These bills were for the summer, fall, and early winter before we had any cold weather. We've been trying to find out how these charges are calculated but cannot get an answer despite many calls. I wish someone could straighten this out!

    Thanks for your vote!
    Vivint Solar
    Response from Vivint Solar

    Hi, Arthur. Thanks for bringing up this concern. We will look into your account to make sure everything is functioning and reporting properly. We'll then have someone reach out to you to explain the billing process and answer any questions you have.

    Verified purchase
    Sales & Marketing

    Reviewed Jan. 25, 2016

    My experience from start to operating was excellent. My sales rep is awesome, always available.

    Thanks for your vote!
    Vivint Solar
    Response from Vivint Solar

    Awesome! Thank you for your feedback, Sharon.

    Verified purchase
    Installation & Setup

    Reviewed Jan. 25, 2016

    I'm very satisfied with the performance of installation crews. The entire process from start to finish was very smooth and straightforward. Would and have been recommending Vivint Solar to anyone who wants to save money or go green without upfront costs.

    Thanks for your vote!
    Vivint Solar
    Response from Vivint Solar

    We're happy to hear you are pleased with your decision to go solar with us! Thanks for the review, Deborah.

    Verified purchase

    Reviewed Jan. 25, 2016

    Karl was very thorough and seemed to really know the system and product. Thanks for answering all our questions. We look forward to this new endeavor of solar power.

    Thanks for your vote!
    Vivint Solar
    Response from Vivint Solar

    Glad you had a great experience with your sales rep, Karl. We will pass along your compliments to him. Thanks, Julie.

    Verified purchase

    Reviewed Jan. 24, 2016

    Everything has been great. I paid nothing to get it going and now I pay less for my electricity, and it's better for the environment. Their service has been great. I don't see how you could go wrong.

    Thanks for your vote!
    Vivint Solar
    Response from Vivint Solar

    Thank you, Tara! Solar is a great energy solution and we're happy that you and the environment are enjoying the benefits. Thank you for going solar with us!

    Verified purchase
    Installation & Setup

    Reviewed Jan. 22, 2016

    All the people involved with installing the solar panels were friendly and professional. Aaron ** was really excellent in overseeing the entire project.

    Thanks for your vote!
    Vivint Solar
    Response from Vivint Solar

    Glad to hear it. Thanks for the review, Carol!

    Verified purchase
    Installation & Setup

    Reviewed Jan. 21, 2016

    I had a nice young man by the name of Brandon ** knock on my door and introduced me to Vivint Solar. The process with Vivint Solar was a wonderful experience. I never felt pressured and everyone involved in the process was very kind and professional. I had my roofer stop by after the solar install and he was very impressed with the install and he said it was the best install he had ever come across. I have also received compliments from many of my neighbors on how nice the solar install turned out on my house. I am very excited that I choose to go solar with Vivint.

    Thanks for your vote!
    Vivint Solar
    Response from Vivint Solar

    Wonderful! We're happy to hear you are pleased with your decision to go solar with us. Thanks for choosing Vivint Solar and thank you for this review, Nancy.

    Verified purchase
    Installation & Setup

    Reviewed Jan. 21, 2016

    New solar panel energy installation, January 20, 2016 with Vivint Solar. Sales representative, James ** was attentive, informative, respective and nice! Install day was smooth! We were always aware of everything that was happening and what is expected to happen over the course of the next few weeks to months. Also, online Vivint Solar representative, Christine **, has been in touch before install day and throughout the day to ensure we were confident in the day's process. So far, no complaints and we are looking forward to solar energy usage in our home!

    Thanks for your vote!
    Vivint Solar
    Response from Vivint Solar

    Congrats on the install, Marcella! We're excited for you to get interconnected and for you to start seeing the benefits of solar. Thanks for your review.

    Verified purchase

    Reviewed Jan. 20, 2016

    Crew was courteous and informative. Explained the job step by step so I know what was done and how everything works. Erik & Michelle showed up towards the end of the day to further inform and educate us on how the system works and helped us set up our user account and bill pay. We're very pleased with how the day went.

    Thanks for your vote!
    Vivint Solar
    Response from Vivint Solar

    Happy to hear it, George. Thanks for sharing your experience.

    Verified purchase

    Reviewed Jan. 19, 2016

    Happy with the Solar. Some months we are saving $175! So happy. Our rep Jesse ** has been very helpful. We recommend it to our friends.

    Thanks for your vote!
    Vivint Solar
    Response from Vivint Solar

    Happy to hear about your savings! Thank you for this review, Gina.

    Verified purchase

    Reviewed Jan. 18, 2016

    I had the pleasure of meeting this young man about a month ago, and then again this weekend. Michael is a knowledgeable, courteous and respectful young man that represents your company in a positive and professional manner.

    Thanks for your vote!
    Vivint Solar
    Response from Vivint Solar

    Thank you, Robert. We will make note of Michael's great service and pass along your compliments.

    Verified purchase

    Reviewed Jan. 17, 2016

    Vivint Solar put the panels at no cost to us and it reduced our PG&E bill.

    Thanks for your vote!
    Vivint Solar
    Response from Vivint Solar

    That's what we do! Thanks, Pedro.

    Verified purchase
    Customer ServiceInstallation & SetupSavings

    Reviewed Jan. 16, 2016

    I looked into solar for a couple of years and researched and met with just about every solar company out there. I chose Vivint because a friend of mine had gone with them and was really happy, and there was just no downside. It cost me nothing and our savings were going to be about 50%. Our installation was quick and very professional. I needed my conduit run a certain way, and they accommodated my request. A year into it now and our savings have been closer to 65%. I just got my true up bill from SDGE and they sent me a check for $142. I had two issues during the year and when I called customer service they were very responsive. I would recommend Vivint to anyone. Taylor is my rep, and has been great to work with. They have exceeded my expectations.

    Thanks for your vote!
    Vivint Solar
    Response from Vivint Solar

    What a great review. Thank you for all of this information and feedback, Bob. It's great to hear about your experience and savings. Thanks for going solar with us!

    Verified purchase

    Reviewed Jan. 16, 2016

    I was very happy with Mike ** approach as opposed to Solar City's rep who was constantly calling & stopping by unannounced. Once I made my decision within 30 days my panels were up and functioning. My only complaint was with inspection of city. The city held up my switch to Solar for some required stickers on conduits.

    Thanks for your vote!
    Vivint Solar
    Response from Vivint Solar

    Happy to hear you are pleased with your decision! Thank you for choosing to go solar with us, Ruben.

    Verified purchase
    Tech

    Reviewed Jan. 15, 2016

    Everyone has been courteous and proficient in their respective jobs. Moving along very nicely. The electrician gave me full details of what he would be doing.

    Thanks for your vote!
    Vivint Solar
    Response from Vivint Solar

    Glad to hear about your good, informative service. Thanks for sharing, Milton.

    Verified purchase
    Installation & Setup

    Reviewed Jan. 15, 2016

    The installation of my solar panels went very well. The crew was considerate and they were a nice group of workers who clearly enjoyed their job. They seemed to get along and they worked very well together as a team. Vivint, as a whole, has been very easy to work with. My consultant Lenny ** is also a pleasure to deal with. Very responsive and supportive.

    Thanks for your vote!
    Vivint Solar
    Response from Vivint Solar

    Great feedback. Thank you for this review, Janet.

    Verified purchase
    Savings

    Reviewed Jan. 15, 2016

    They have done a fantastic job for me and have put in systems for my family members and we all love the savings it has produced for us, that we did not have to give to PGE.

    Thanks for your vote!
    Vivint Solar
    Response from Vivint Solar

    We're happy to hear you are pleased with your decision to save with solar. Thanks for going solar with us and for providing this feedback.

    Verified purchase

    Reviewed Jan. 15, 2016

    We were skeptical at first when our sales rep told us we could save with solar at our age. Vivint Solar came through on everything they said they would. We saved over $200 compared to what we paid our utility company last year!

    Thanks for your vote!
    Vivint Solar
    Response from Vivint Solar

    We're happy to hear you are pleased with your decision to go solar! Thanks for your comments, Reta.

    Verified purchase
    Customer ServiceInstallation & SetupTechSales & MarketingSavings

    Reviewed Jan. 14, 2016

    I was skeptical at first as cold call solicitation is usually in the form of vacuum sales tactics. This was not the case. Mr. ** made me feel like I was a client not a quick sale and the family loved him. His low pressure approach, "open book" personable persona, accompanied by his strong knowledge of the industry, gave me the confidence this was a good investment and I was making a positive decision I wouldn't regret.

    The installation team was "clean cut" and very courteous. Looking at the finished product it is clear that they take pride in their work. I did have one concern pertaining to a hardware issue (my wife disagreed with me and stated "I was being over picky"). Still I called my service care provider Mr. **. He reviewed my concern (verified its validity) and took action to solve my request in a timely manner. Not surprisingly he was just as helpful, professional and courteous and the rest of the team I met. In conclusion I would highly recommend giving this company a chance to discuss your option for your solar needs. The prospect of saving money and "Going Green" in my opinion is well worth your time.

    Thanks for your vote!
    Vivint Solar
    Response from Vivint Solar

    Thank you for this wonderful review, Jason. Lots of great feedback here. We're happy you went "green" with us and were willing to share your experience. Thanks again!

    Verified purchase

    Reviewed Jan. 14, 2016

    Our service rep was excellent. He explained things to us so we could understand the process and what we could expect. All of questions were answered.

    Thanks for your vote!
    Vivint Solar
    Response from Vivint Solar

    Glad to hear it. Thank you for the review, Sandy.

    Verified purchase
    Installation & Setup

    Reviewed Jan. 14, 2016

    Vivint Solar Energy was an outstanding company to work with. Our sales rep, Taylor **, was awesome! He explained Vivint's solar program, the install process, took care of all township permits and worked with JCPL. The Vivint design team put together a design to give us optimal usage. The install was flawless and the install team very professional. Would recommend Vivint Solar Energy with the highest recommendation possible!

    Thanks for your vote!
    Vivint Solar
    Response from Vivint Solar

    Wow, thank you Denise! It was a pleasure to read this review. We will definitely pass along your compliments to Taylor and the other teams involved. Thank you again!

    Verified purchase
    Savings

    Reviewed Jan. 14, 2016

    From start to finish the process was handled professionally. There was a time we had to reschedule due to weather and we were always updated. And it's hard to believe we got solar with no money upfront and we just save money each month. Already planning the $2000 I'm saving every year! Everything happened just the way it was promised. I'm saving over $100 our first month... Thank you Vivint Solar for providing such a awesome option for clean energy and saving money at the same time!

    Thanks for your vote!
    Vivint Solar
    Response from Vivint Solar

    You're very welcome, Catherine! We're happy to hear about your savings and your experience. Thank you for going solar with us and choosing an energy option that helps the environment.

    Verified purchase
    Customer ServiceTech

    Reviewed Jan. 14, 2016

    My experience with Vivint Solar began with a meeting with Kathryn **. She was extremely pleasant and very informative as to the benefits of using Solar. She was able to answer our questions & made herself very available to us. My family made our decision to have the solar panels installed and the job was completed this past week. The installers & electricians on the job, James **, Khiry **, Jose **, Jimmy **, and Jason ** were very courteous and professional. They all helped to make our transition to solar a positive one so far. We thank them all for their time and hard work.

    Thanks for your vote!
    Vivint Solar
    Response from Vivint Solar

    Thank you for your kind comments, Jamie. It's great to receive your feedback.

    Verified purchase
    Savings

    Reviewed Jan. 14, 2016

    Chris did a great job helping me understand the system. We are completely happy and have already save money on our electricity bill. Look forward to many years of savings.

    Thanks for your vote!
    Vivint Solar
    Response from Vivint Solar

    Thanks for the review, Fred! We're excited for you to continue saving money while also helping the environment. Thanks for sharing your experience.

    Verified purchase
    Savings

    Reviewed Jan. 13, 2016

    I have had solar up since October 2014. I have been very pleased with the savings it had created. So far so good!

    Thanks for your vote!
    Vivint Solar
    Response from Vivint Solar

    Thanks, Don. We're pleased to hear about your savings and want to thank you for going solar with us!

    Verified purchase

    Reviewed Jan. 13, 2016

    I was VERY skeptical of any solar company. But when Nathan ** first knocked on my door I found I could really talk with him without feeling pushed into anything. He came back to sit at the dining room table 3 times just to answer questions. Then a week later I began the process. My fear was the level of service would then drop off. The opposite is true that Vivint Solar and Nathan continues to go beyond my expectations.

    Thanks for your vote!
    Vivint Solar
    Response from Vivint Solar

    Thank you for sharing your experience, Joseph. It's great to hear your feedback.

    Verified purchase
    Customer Service

    Reviewed Jan. 13, 2016

    Greg ** was very professional. I recommended him to a few of my neighbors and he has done a great job so far. He's very responsive and took the time to answer all my questions about solar. I'm looking forward to my system being turned on soon.

    Thanks for your vote!
    Vivint Solar
    Response from Vivint Solar

    Glad to hear this, Bill. Thank you for the review and your compliments of Greg.

    Verified purchase
    Installation & Setup

    Reviewed Jan. 12, 2016

    I am happy with the installation of the solar panels and am excited to begin using them. Everything up to this point has been extremely satisfactory and the workers very professional.

    Thanks for your vote!
    Vivint Solar
    Response from Vivint Solar

    Awesome! Thanks, Rosemarie.

    Verified purchase
    Installation & Setup

    Reviewed Jan. 12, 2016

    Very professional install team. Hope the savings are worth it.

    Thanks for your vote!
    Vivint Solar
    Response from Vivint Solar

    Thanks, Peter!

    Verified purchase

    Reviewed Jan. 12, 2016

    Mackenzie was a great Rep. She explains things thoroughly and is very informative. I just got my panels up the week prior to Christmas and all went well so far. I am not connected yet but the steps I had to go through prior went smooth due to Mackenzie.

    Thanks for your vote!
    Vivint Solar
    Response from Vivint Solar

    Great! Thanks for the compliments to Mackenzie. We'll pass them along.

    Verified purchase

    Reviewed Jan. 12, 2016

    Eric was very personable and knowledgeable. We love our solar panels and the money it is saving us every month. We are saving an average of 40% a month on our energy bill. We have recommended Vivint to several of our friends and family. Thank you for the great service.

    Thanks for your vote!
    Vivint Solar
    Response from Vivint Solar

    Thanks for the referrals and recommendations, Angela. We're happy to hear about your experience and thank you for this review.

    Customer ServiceInstallation & Setup

    Reviewed Jan. 11, 2016

    My panels have been installed since summer of 2015 and STILL are not turned on. I cannot get a return call from my account manager. I've been switched around to different account managers at least 3 times. My PG&E is still high of course which is the whole point of solar. So I have a roof covered in solar panels that are not turned on, an account manager that refuses to return my calls, and no one at the company can get me in touch with a manager who is above my account manager. I gave many referrals to this company and my in-laws signed up. At this point I just want them taken off my roof. This is the worst customer service I have ever experienced.

    Thanks for your vote!
    Vivint Solar
    Response from Vivint Solar

    Sorry to hear about your experience, Andrea. I'll provide assistance right away and contact the Regional Manager in your region. Thanks for reaching out to us about this.

    Verified purchase
    Installation & Setup

    Reviewed Jan. 11, 2016

    I am totally satisfied with the professionalism of the Vivint team that got me off the grid with my new Photovoltaic panels. The Representative Matthew ** presented a plan, explained it in full detail and followed thru in all his instructions. The team of men that constructed the panels from installation to completion were professional and clean. They were organized and cleaned up all their work when completed. Most everything were done in a timely matter. The only delays were on the MECO part. I received my first bill and quite surprised and happy to be paying a lower electric bill...finally!

    Thanks for your vote!
    Vivint Solar
    Response from Vivint Solar

    Happy to hear about your experience, Patti. Thank you for writing a review and providing this feedback. We really appreciate it.

    Verified purchase
    Price

    Reviewed Jan. 11, 2016

    Service is great. Can't beat the cost. Our true up cost this year was $.09. That's right 9 cents. Can't beat that. We recommend Vivint to anyone who wants to save money without any outlay.

    Thanks for your vote!
    Vivint Solar
    Response from Vivint Solar

    Glad to hear this! Thanks for sharing, Scott.

    Verified purchase

    Reviewed Jan. 11, 2016

    We are very happy with the product and extremely happy with our sales representative, Jason **. There was hiccups in the beginning, billing situations and email situations to resolve. A little bit of confusion because of five different accounts that we have. All in all great company.

    Thanks for your vote!
    Vivint Solar
    Response from Vivint Solar

    Thank you, Ron. Glad you are going solar with us!

    Verified purchase
    Customer ServiceInstallation & Setup

    Reviewed Jan. 10, 2016

    I'm in the testing phase of my Vivint system, but thus far my experience with the district manager and the installation crew has been very smooth and professional. The district manager has been very responsive to questions I've had and, if I don't speak to him when I call, he always returns calls in a timely manner. The installation crew arrived on the day and at the time of our appointment, took care of installing my solar panels, made sure all connections were secure to the house and my electrical panel and made sure there was no debris left in my yard when the job was completed. They were very efficient, professional, and courteous. I'm hopeful that this positive relationship will continue into the future with Vivint.

    Thanks for your vote!
    Vivint Solar
    Response from Vivint Solar

    Thank you for this review, Patricia. We're happy to hear about your experience and look forward to continuing our relationship as well.

    Verified purchase

    Reviewed Jan. 10, 2016

    Salesman Jason is a asset to your company and is one of the nicest young men it has ever been my privilege to know.

    Thanks for your vote!
    Vivint Solar
    Response from Vivint Solar

    Thank you, Deanna. We'll be sure to pass on your compliments to Jason.

    Verified purchase

    Reviewed Jan. 9, 2016

    I've been with Vivint for almost 4 years now. I am satisfy with service although it took a while for the latest panels but I know it was the permitting. Zack ** and Megan ** have been a big help. Thank you Vivint.

    Thanks for your vote!
    Vivint Solar
    Response from Vivint Solar

    You're welcome, Julia. Thanks for going solar with us and thank you for the feedback!

    Verified purchase
    Sales & Marketing

    Reviewed Jan. 8, 2016

    Mike ** is one of your topnotch sales rep! All I can say is his standards are very high, his work ethic is phenomenal! Mike could sell ice to an Eskimo and make a best friend out of him. I am very at ease when dealing with Mike. Do not let any other solar company snatched him up! It would be a devastating loss to your company! Mike is an all-around good guy. Vivint might want to market his skills. Thanks for all your help Mike!

    Thanks for your vote!
    Vivint Solar
    Response from Vivint Solar

    Thanks for the kind words, Janelle! We'll pass your compliments on to Mike and his managers.

    Verified purchase

    Reviewed Jan. 8, 2016

    Vivint solar - a great company to work with. Very professional, easy to follow process - Josh explained everything.

    Thanks for your vote!
    Vivint Solar
    Response from Vivint Solar

    Thanks, Robert!

    Reviewed Jan. 8, 2016

    My solar panels are not connected to the system. I have called several times to get this matter taken care of. I keep getting the runaround by your agents. You sent the same person out twice to deal with this. He claims he is unable to correct the situation because he can't go on the roof because he is on light duty.

    How are you charging if you are not getting readings from the panels? Takes these things down and stop ripping me off.

    Thanks for your vote!
    Vivint Solar
    Response from Vivint Solar

    Hi Jewel,

    I reached out to your local office to get this addressed. We'll help things move forward and it looks as though all of your concerns were addressed. Russell confirmed that your system was fixed and a Carbon Monoxide detector installed. Please let us know if they haven't or if you have any additional concerns. Thanks for providing us with feedback about your experience.

    Verified purchase
    Customer ServiceInstallation & Setup

    Reviewed Jan. 6, 2016

    Our experience with Vivint has been excellent. Our salesperson was knowledgeable, dependable, and professional. Panels have been trouble free, installation was fast, and power produced is on track to be break even with PG&E for the year. Monthly billing requires no effort. Service improvement for Vivint would be ability to make account changes (e.g. credit card changes) online rather than by phone only. Phone service was easy to contact and service person was friendly and efficient.

    Thanks for your vote!
    Vivint Solar
    Response from Vivint Solar

    Thank you for the feedback, Matthew. Your review has been recorded and we will use it to improve our business practices. Thanks for going solar with us!

    Verified purchase
    Installation & Setup

    Reviewed Jan. 6, 2016

    The install team did an awesome job. They were professional, quick and did an awesome job! Thank you VIVINT!

    Thanks for your vote!
    Vivint Solar
    Response from Vivint Solar

    Thanks, Joshua!

    Verified purchase
    Customer ServiceSales & Marketing

    Reviewed Jan. 6, 2016

    Our sales rep has been great. He has checked up on the whole process. He has stopped by when the install was going on. He is very knowledgeable. Kevin has gone from just another salesman to someone I would call a friend. It is a pleasure speaking with him.

    Thanks for your vote!
    Vivint Solar
    Response from Vivint Solar

    We're happy to hear about your positive experience. Thanks for sharing, Christopher.

    Verified purchase
    Tech

    Reviewed Jan. 5, 2016

    No nonsense, practical, cost-efficient experience with an energy provider.

    Thanks for your vote!
    Vivint Solar
    Response from Vivint Solar

    Thanks for your review, Carolina.

    Verified purchase
    Tech

    Reviewed Jan. 5, 2016

    Everybody I dealt with was really courteous, didn't hear any swearing from the installers. Just did a good job and I'm very satisfied.

    Thanks for your vote!
    Vivint Solar
    Response from Vivint Solar

    We appreciate the feedback. Thanks, Orlando.

    Verified purchase
    Installation & SetupSavings

    Reviewed Jan. 5, 2016

    We are very happy to know Kevin. He is very nice. We didn't think it would be free for the solar panels or install. We are amazed this service is available to us. I am happy to know I will help the environment, and am happy to save money on my electric bill.

    Thanks for your vote!
    Vivint Solar
    Response from Vivint Solar

    We're glad to hear you are excited about not only saving money but helping the environment. Thanks for going solar, Hanibur.

    Verified purchase
    Customer Service

    Reviewed Jan. 5, 2016

    We are very satisfied with our decision to go solar with Vivint. Their customer service was courteous, answered all our questions and very accommodating. We had a pleasant experience with Vivint.

    Thanks for your vote!
    Vivint Solar
    Response from Vivint Solar

    Great! Thank you for sharing, Tammy.

    Verified purchase
    Installation & SetupTech

    Reviewed Jan. 5, 2016

    Making the decision to install solar panels on our greatest asset (i.e our home), was not something we took lightly. Vivint Solar guided us through this process and ensured that we felt comfortable. Vivint's energy consultants upheld consistent professionalism and were very responsive in answering all of our questions (which were numerous). They provided outstanding service and made us feel like our installation was the most important one. The installation team was prompt and took pride in their work. The lead installer, made sure I understood all the aspects of the install, including showing me all the components up close. I have been very pleased with Vivint's team of professionals and would recommend their service to other homeowners considering a solar energy solution.

    Thanks for your vote!
    Vivint Solar
    Response from Vivint Solar

    Great feedback. Thank you for the review, Scott.

    Verified purchase
    Installation & Setup

    Reviewed Jan. 4, 2016

    I am completely satisfied with Vivint Solar and have recommended them to family and friends. Dan ** is exceptional and was the go to guy for everything in the process and installation...

    Thanks for your vote!
    Vivint Solar
    Response from Vivint Solar

    Thank you, Steve!

    Verified purchase
    Customer Service

    Reviewed Jan. 4, 2016

    Our initial interaction was with Lance ** who was VERY informative and was able to answer all of our questions. We were impressed with his continued follow-up throughout the entire process. Our contact for HQ was also very good at keeping us up to date with the end of the process as Vivint worked with our local power company to get our system turned on. I would recommend anyone considering solar to give Vivint a shot. The only reason the process was delayed was due to the local power company. Everything Vivint and their reps did were professional and timely.

    Thanks for your vote!
    Vivint Solar
    Response from Vivint Solar

    Thank you for this great review, Joseph. We're glad to hear you are happy with your decision to go solar with us and we will forward your compliments on to Lance. Thanks again.

    Verified purchase
    Customer ServiceInstallation & Setup

    Reviewed Jan. 4, 2016

    Lance ** who came to our door trying to get us to buy Vivint Solar was extremely helpful in answering all our questions. Throughout the whole process of explaining solar to us, the installation, etc., Lance was there assuring us in each step. His quick response in answering our questions either by phone or email was outstanding. He always had the answer for us. His following through with everything and making sure we were comfortable and knowledgeable with what was going on should be commended. I would highly recommend Vivint Solar and especially Lance **.

    Thanks for your vote!
    Vivint Solar
    Response from Vivint Solar

    Thank you, Sarah. We'll record this review and pass your kind words on to Lance.

    Verified purchase

    Reviewed Jan. 2, 2016

    Presentation was very professional and informative we decided to try Vivint solar panels.

    Thanks for your vote!
    Vivint Solar
    Response from Vivint Solar

    Great! Thank you, Wilbur.

    Verified purchase
    Customer ServiceInstallation & SetupOnline & AppSavings

    Reviewed Dec. 31, 2015

    I just wanted to drop a short note stating that I had a great experience thus far with Vivint and the solar process. Nick ** is a great representative for your company. He was nothing more than professional and friendly. He made the experience very comfortable and was very knowledgeable and had an answer for every question I had. He is a very great asset to your company. The installation process was great also. Everything went smoothly and the crew was friendly and very proficient. All around great experience thus far! Waiting for the UI to turn it on now. Can't wait to start saving money! May have more prospects to refer once I get my first bill!

    Thanks for your vote!
    Vivint Solar
    Response from Vivint Solar

    Thank you for going solar with us and for sharing your experience thus far. We really appreciate the feedback and we'll pass your compliments on to Nick.

    Verified purchase

    Reviewed Dec. 29, 2015

    Carlos was an amazing person to have help with our easy decision to get solar. He was great at explaining everything and on the ball with getting to us asap.

    Thanks for your vote!
    Vivint Solar
    Response from Vivint Solar

    Thanks, Anthony. We'll pass the compliments on to Carlos.

    Verified purchase
    Installation & Setup

    Reviewed Dec. 28, 2015

    Good experience to date: salesperson knowledgeable, punctual, informative, roof survey thorough and professional installation, to date.

    Thanks for your vote!
    Vivint Solar
    Response from Vivint Solar

    Thanks for the feedback, Theodore.

    Verified purchase

    Reviewed Dec. 27, 2015

    Great experience with Vivint - very professional, clean and quick!

    Thanks for your vote!
    Vivint Solar
    Response from Vivint Solar

    Thanks, Louis!

    Verified purchase

    Reviewed Dec. 25, 2015

    The only thing that I was disappointed in with Vivint is the length of time to get the whole process but their salesman was one of the nicest people I've met in my life. I've already recommended them.

    Thanks for your vote!
    Vivint Solar
    Response from Vivint Solar

    Thanks for the feedback, Meredith. We appreciate it.

    Verified purchase
    Tech

    Reviewed Dec. 24, 2015

    Going solar is an extra bill that I pay. For now, it’s hard for me to say how good it is because at the same time that I got the panels, two more people moved into our house and one of them had a hospital bed and everything. Consequently, we use a lot more electricity now than we did last year. And the panels that I got were based on our previous year’s usage. Now they continue to do some more houses in our street. I talked to the installer and I told him that there was a tree that I was going to get cut down, so it wouldn’t block the panels, as that was the problem that I initially had with another company. I haven’t gotten the tree cut down yet, but once I do, I am going to call Vivint and see if I can get more panels. But like I said too, I’m using a lot more electricity, so it’s hard to say. However, I’ve been recommending Vivint. I had three additional houses in our street that installed it because of me.

    Thanks for your vote!
    Vivint Solar
    Response from Vivint Solar

    Thank you for recommending us, Robert. Let us know what we can help you with once the tree is cut down. Thanks for the review and your valuable feedback.

    Reviewed Dec. 22, 2015

    We had the panels installed in May 2015. We have not received service to this date. I pulled the information on my home as we were thinking selling it. Vivint puts an interest notice on the property so if we ever attempt to sell it Vivint will be notified and possibly prevent us from selling the house. While we can transfer the panel service to someone else this will decrease our property value and the person must qualify in order for them to use Vivint. WE WERE NOT TOLD THIS... This is terrible. Don't sign up for them or any solar company. You are better off buying your own panels.

    Thanks for your vote!
    Vivint Solar
    Response from Vivint Solar

    Hi, Soraia. We will look into your account to see what the issues are and we'll get you some assistance right away. Thanks for posting.

    Verified purchase
    Installation & SetupSales & Marketing

    Reviewed Dec. 22, 2015

    Mr. ** handled every phase of my installation in an outstanding manner. He is an exceptional asset when it comes to sales and follow up actions. I may not have become a customer without his involvement. The entire experience was terrific. I have recommended several other people to him.

    Thanks for your vote!
    Vivint Solar
    Response from Vivint Solar

    Thank you, Larry! We're happy to hear about your positive experience.

    Verified purchase

    Reviewed Dec. 21, 2015

    Mike ** is the reason we went with Vivint. His personality and broad knowledge of the complete process were refreshing. He maintained contact throughout the process to ensure we were always informed. Thanks Mike. Keep up the amazing work.

    Thanks for your vote!
    Vivint Solar
    Response from Vivint Solar

    Thanks for the review, Brandon. We'll pass along your kind words to Mike.

    Verified purchase
    Installation & SetupSavings

    Reviewed Dec. 21, 2015

    We are seeing great savings since we installed Vivint on our home. I still can't believe it was done at no cost. Thanks Vivint.

    Thanks for your vote!
    Vivint Solar
    Response from Vivint Solar

    You're welcome! Thank you for going solar with us and for writing a review.

    Verified purchase
    Savings

    Reviewed Dec. 21, 2015

    Solar panels are the way of the future! Had a great experience and love my solar panels! Vivint made the whole process easy and I love the savings!

    Thanks for your vote!
    Vivint Solar
    Response from Vivint Solar

    Glad to hear you are happy with your decision to go solar and are enjoying savings! Thanks for the review, Lance.

    Verified purchase

    Reviewed Dec. 20, 2015

    People were great. Everyone was professional and friendly. Workmanship, quality, everything has been great. Very clean. No complaints.

    Thanks for your vote!
    Vivint Solar
    Response from Vivint Solar

    Wonderful. Thanks for the feedback, Bob.

    Verified purchase
    Installation & Setup

    Reviewed Dec. 20, 2015

    I was having high electric bills and I was looking to find a way to lower our D/C so I decided to get Vivint Solar. It was a great experience. The sales guys that set me up and the guys that came out and installed it did an outstanding job. Everything has gone so well.

    Thanks for your vote!
    Vivint Solar
    Response from Vivint Solar

    We're happy to hear about your positive experience, Pete. Thanks for sharing!

    Verified purchase
    Installation & Setup

    Reviewed Dec. 20, 2015

    Vivint has so far given the excellent service which the representative Jesse ** had promised. My panels were quickly and efficiently installed today within 2 weeks of my first appointment with Jesse.

    Thanks for your vote!
    Vivint Solar
    Response from Vivint Solar

    Great! Thanks for the review.

    Verified purchase
    Customer Service

    Reviewed Dec. 20, 2015

    We were happy with our experience with Vivint. I must comment on your employee Amaury **. He is definitely a tremendous asset to your company. He is a personable, knowledgeable young man. From the first day that he rang our doorbell he represented Vivint in an exceptional manner. While our overall experience with Vivint was very good it was because of Amaury that things ran smoothly. Any problems that arose he took care of. Any questions we had he answered. He always answered or returned our calls promptly and was always happy to help. It was our pleasure to deal with and meet him. He deserves to be complimented.

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    Vivint Solar
    Response from Vivint Solar

    Thank you for the kind words, Deborah. We will definitely pass on your compliments to Amaury. Thank you for sharing.

    Verified purchase

    Reviewed Dec. 19, 2015

    Will was very helpful and explained the entire process. I will definitely be referring friends and family.

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    Vivint Solar
    Response from Vivint Solar

    Thanks, Jessica!

    Verified purchase
    Installation & Setup

    Reviewed Dec. 19, 2015

    I've so far had a fabulous experience with Vivint Solar. They worked around my travel schedule to do the install, are always courteous and did a great job on the installation. It looks great on my roof (better than my neighbor's solar). Really happy with it and saving me money at the same time. Thanks Jacob and Vivint!

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    Vivint Solar
    Response from Vivint Solar

    We're glad to hear you are happy with your decision to go solar, Andrew. Thanks for going solar with us!

    Verified purchase
    Installation & Setup

    Reviewed Dec. 19, 2015

    Our solar panels were installed on 12/9/15 shortly after finalizing our decision to go with Vivint Solar. We have been looking into solar for over a year and have talked with various companies and numerous reps. The install crew was timely and completed the install quickly & Professionally. We are now waiting for permits & power company inspections, so it is too early to know anything else except the look of the install. So far we are pleased with our Vivint experience.

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    Vivint Solar
    Response from Vivint Solar

    Glad to hear it, Marty. Thanks for going solar with us!

    Verified purchase
    Installation & Setup

    Reviewed Dec. 19, 2015

    The installation of solar panels to our roof was completed in one day, at the scheduled time and was completed by staff that were very courteous, professional, and clean. The process was thoroughly explained. After the install was completed, we were taken through a detailed walk-thru of entire process, both the inside of the house and meter and connections on the exterior. From the beginning of the initial sales meeting to the installation, we were kept informed of what would occur and when. All of our questions/concerns were addressed completely. We would recommend Vivint Solar to anyone considering this type of energy savings.

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    Vivint Solar
    Response from Vivint Solar

    Great review. Thank you, William!

    Verified purchase
    Customer Service

    Reviewed Dec. 19, 2015

    I thought solar energy services would save me money and it's better for the environment. Enrolling with Vivint Solar was very easy and the customer service team was available to answer all my questions. I'm not seeing the benefits yet so I'm still trying to see if it does save me money in the long run.

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    Vivint Solar
    Response from Vivint Solar

    Thanks for going solar with us, Renee. Solar does help the environment in a big way and we're glad that we were able to help you add to the green initiatives by switching you to renewable energy. Thanks for sharing you experience thus far.

    Verified purchase
    Installation & SetupTech

    Reviewed Dec. 19, 2015

    It has been a pleasure working with Vivint Solar so far. Starting with Paul **, the sales person, everyone has been very professional. At first they wanted to install the box on the front of our house. We did not like that idea, and Paul was able to come up with an alternative solution. He is a problem solver.. Once the solution was agreed upon, we were very pleased that they completed the installation in one day. The installers and the electricians were neat and when they finished the job, it was like they were never there. Paul ** even stopped by the day of the installation to make sure it was going smoothly. The entire process from start to finish was seamless. We would definitely recommend Vivint Solar.

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    Vivint Solar
    Response from Vivint Solar

    Thank you for sharing your experience, Stanley. We will pass your compliments on to Paul as well.

    Verified purchase
    Customer Service

    Reviewed Dec. 18, 2015

    I am very pleased with the Customer Service especially from Dan whom signed us up for solar with Vivint. Will and have recommended Vivint to friends and family.

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    Vivint Solar
    Response from Vivint Solar

    Great! Thanks for your feedback, Joe.

    Verified purchase
    Tech

    Reviewed Dec. 18, 2015

    The installers from Vivint Solar were very professional, considering that the cold weather was here when they did it. Signing up with them was very easy and I've already recommended them to a bunch of people.

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    Vivint Solar
    Response from Vivint Solar

    Thank you, Robert!

    Verified purchase

    Reviewed Dec. 18, 2015

    From our first meeting and throughout the whole process everyone has been informative, honest, and straightforward, and professional. Would recommend over other companies we've met with; best opportunity to save.

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    Vivint Solar
    Response from Vivint Solar

    Thanks for the feedback, Krista. We appreciate it!

    Verified purchase
    Installation & Setup

    Reviewed Dec. 18, 2015

    Even though the overall process was very time consuming, the employees were professional during the review of the roof, house location, solar panel installation, as well as the electrical panel removal and installation. The account representative, Matt **, maintained contact throughout the entire process with discipline.

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    Vivint Solar
    Response from Vivint Solar

    Glad to hear about your experience with us. Thanks for sharing, Bruce.

    Verified purchase
    Installation & SetupTech

    Reviewed Dec. 18, 2015

    I am pleased to give a review on my experience with Vivint Solar. Everyone right from the start has been very professional, courteous, and followed through with everything they said would be done. The whole process was explained very accurately by our Solar Manager Paul. The team of installers were very professional as well, and took safety very seriously. We love the way it looks, and are completely satisfied. We are happy to recommend this company to anyone interested in solar installation.

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    Vivint Solar
    Response from Vivint Solar

    Great review. Thank you for sharing your experience, April.

    Verified purchase
    Installation & Setup

    Reviewed Dec. 18, 2015

    Wonderful sales and installation team.

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    Vivint Solar
    Response from Vivint Solar

    Thanks, Nancy!

    Verified purchase
    Installation & Setup

    Reviewed Dec. 18, 2015

    We were approached by a salesman, Tom, this summer who explained what Vivint had to offer. Our house fit the criteria as a solar candidate. After a few meetings and many questions we decided to proceed. The panels were put on neatly and professionally in September. Vivint continued to communicate and keep us posted step by step. Today we received the go ahead to activate our system, just in time for the holidays. Tom was very helpful and knowledgeable. He was always accessible and professional.

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    Vivint Solar
    Response from Vivint Solar

    Glad to hear about the experience you had. Thanks for sharing, John.

    Verified purchase

    Reviewed Dec. 17, 2015

    Jeff ** was awesome! Couldn't have asked for better service!

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    Vivint Solar
    Response from Vivint Solar

    Thanks, Alyssa!

    Verified purchase
    Customer Service

    Reviewed Dec. 17, 2015

    One of my friends at my PTSD group told me about Vivint Solar. Enrolling with them was a very easy process, and their customer service team was right there to help. I'm very satisfied with my decision to go solar, and it's starting to save me enough money. I would recommend it.

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    Vivint Solar
    Response from Vivint Solar

    Thanks for sharing your experience, John. And thank you for your service.

    Verified purchase
    Contract & Terms

    Reviewed Dec. 17, 2015

    Tyler was a polite, respectful young man. He was so knowledgeable of the entire procedure from start to finish. He answered all of our questions. His outgoing personality made it so easy to ask him anything we were sceptical about. He explained all of the contract with total confidence. My husband's mother just had Vivint solar installed yesterday. All in all because of Tyler it was a wonderful experience.

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    Vivint Solar
    Response from Vivint Solar

    Thanks for the feedback, Beverly. We will pass the kind words on to Tyler.

    Verified purchase
    Installation & SetupPrice

    Reviewed Dec. 16, 2015

    Thank goodness I decided to go with Vivint Solar. My power bill is so much cheaper than it used to be! One of my favorite things about having Vivint Solar is that it is so simple and easy to understand. Before with Southern California Edison I would get my bill and try to make sense of the charges. It's nearly impossible to do that with SoCal Edison's bills. With Vivint Solar however, it's so clear and simple. After one year of having the panels on my roof I paid Edison $18 and I saved about 36% total. That's pretty good for not having to pay anything for the panels. The only frustrating part of the process is after my panels were installed I had to wait for the city and SoCal Edison approve everything. That's by far the most annoying part of the whole process. I hated getting my Edison bill while I was waiting for them to approve everything. Overall I've been extremely please. My sales associate was great, the installation happened in one day, and now I'm saving $$$.

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    Vivint Solar
    Response from Vivint Solar

    Glad you are saving money and enjoying your solar! Thanks for your review!

    Verified purchase
    Savings

    Reviewed Dec. 16, 2015

    It's a family friendly business. Very informative and helpful. Great investment overall.

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    Vivint Solar
    Response from Vivint Solar

    Thank you for your comments, Juan.

    Verified purchase
    Installation & SetupTech

    Reviewed Dec. 16, 2015

    So far, so good with our decision to go solar. Our experience when enrolling with Vivint Solar was very good and a very easy process. Our solar guy, Jake, was great and he always made sure that we knew what was going on and what to expect. He was very honest and we appreciated that. The only problem we had with the whole installation was that the electricians who came on site drove on our lawn. That was the only negative out of the whole thing and Jake wasn't happy with that. We have a long, narrow driveway and there was a car at the end, and instead of parking behind the car, they drove on our lawn, which is my husband's baby, so he was frustrated.

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    Vivint Solar
    Response from Vivint Solar

    Thank you for the feedback, Stacy. We apologize for the lawn incident. We're glad the rest of your experience was a positive one and we thank you for the review.

    Verified purchase
    Installation & SetupTech

    Reviewed Dec. 16, 2015

    The installers arrived on time & worked diligently throughout the day. They were very professional and courteous throughout the installation. Once completed, they discussed the system with me and what the next steps would be. I was very pleased with their performance and would highly recommend them.

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    Vivint Solar
    Response from Vivint Solar

    Great feedback. Thank you for your review, Dennis.

    Verified purchase

    Reviewed Dec. 16, 2015

    Excellent crew. Very neat, cleaned up after job was completed. Friendly and took time to explain process and procedure.

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    Vivint Solar
    Response from Vivint Solar

    Thanks for sharing your experience, Edwin.

    Verified purchase
    Customer Service

    Reviewed Dec. 15, 2015

    Friendly and knowledgeable staff, answered all my questions along the process, returned all my phone calls quickly. I would definitely recommend Vivint to anyone looking to convert to solar power.

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    Vivint Solar
    Response from Vivint Solar

    Thank you for this great review, Andrew!

    Verified purchase

    Reviewed Dec. 15, 2015

    Michael ** was professional, knowledgeable and informative! He answered our questions so that we could understand and appreciate the information he was giving us. We signed up for Vivint Solar energy and want you to know he is an employee you can be proud of.

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    Vivint Solar
    Response from Vivint Solar

    Thank you for this feedback, Selena. We'll pass along to Michael.

    Verified purchase
    Installation & Setup

    Reviewed Dec. 15, 2015

    My brother had already installed Vivint on his house and he told me how great it was so I thought I’d give it a shot. Going solar is the best thing I ever did! I’m saving 40 percent off my bill from last year although getting going was a pain in the neck because I couldn’t get the right salesman. It turns out they had just hired a new guy and they kept giving me to the wrong person. But once I got the meter, everything was great. I'm happy with Vivint Solar.

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    Vivint Solar
    Response from Vivint Solar

    Thanks for the review, Joseph. Sorry about the salesman mix up. We're glad you are happy with your overall experience. Thanks again.

    Verified purchase
    Tech

    Reviewed Dec. 15, 2015

    Very happy with Vivint! My energy consultant, installers & electricians were all prompt, kind, informative & professional. The whole process was very easy! Best of all they are helping me save money & helping us all save our planet!

    Thanks for your vote!
    Vivint Solar
    Response from Vivint Solar

    Glad to hear you are enjoying saving money and saving the environment. Thanks, Carla!

    Verified purchase
    Installation & SetupTech

    Reviewed Dec. 15, 2015

    Jeff ** was very pleasant and knowledgeable. He kept me informed on everything up until the install and afterwards. The installers were very professional and quick with the job. Overall, a great experience.

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    Vivint Solar
    Response from Vivint Solar

    Glad to hear it. Thanks for the review, Ben.

    Verified purchase

    Reviewed Dec. 15, 2015

    Very happy with all to date. I appear to be saving money, came off PSEG budget bill so a little unsure how much. I have recommended your product. Everyone has been exceptionally nice and helpful.

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    Vivint Solar
    Response from Vivint Solar

    We're happy to hear this. Thanks for the review, Tom.

    Verified purchase

    Reviewed Dec. 15, 2015

    After meeting Ceasar and Monalisa it was a pleasure working with them for my free solar panels. I didn't believe it at first but I'm sure glad I went through with it. Now I'm saving 50% more than what I was paying a PGE... I'm not sure why anyone would not do this!!! Thank you Vivint... And thank you to Ceasar and Monalisa. They were super professional.

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    Vivint Solar
    Response from Vivint Solar

    Thank you for the great review, Bob!

    Verified purchase

    Reviewed Dec. 15, 2015

    Great company. Fantastic experience from start to finish!

    Thanks for your vote!
    Vivint Solar
    Response from Vivint Solar

    Happy to hear it! Thanks, Lisa.

    Verified purchase
    TechSales & Marketing

    Reviewed Dec. 14, 2015

    Great experience with sales rep. Thomas. I would recommend Vivint Solar. Professional installers.

    Thanks for your vote!
    Vivint Solar
    Response from Vivint Solar

    Thanks for the feedback, Carmen.

    Customer ServiceInstallation & Setup

    Reviewed Dec. 14, 2015

    The solar work was amazing, thank you. I would recommend it to many. Also, wonderful customer service. It is truly a great brand to install into your home. Thank you.

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    Vivint Solar
    Response from Vivint Solar

    Thank you for the feedback, Jane!

    Verified purchase
    Installation & SetupPrice

    Reviewed Dec. 14, 2015

    The process took about two months because we were waiting on our township to approve some permit. We had a great experience with Vivint Solar. They are very professional all around. I've seen some negative reviews in other states and I was kind of hesitant but we didn't experience any of that. The sales consultant kept us in the loop and met with us a few times. I came to realize that the Internet is overwhelming and we just needed to get this done now because there is no upfront cost.

    Besides the fact that it's free to start the solar process we made sure that we went with a company that won't go out of business after the solar credits end in 2016. We are confident that Vivint Solar is the right company seeing how they merged with Sun Edison making them a financially stable organization. Finally, the installation itself was QUICK and they were professional. It only took them about 5 hrs. We got installed in August and we got a notice last week that our panels are approved to be turned on. I recommend doing business with them.

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    Vivint Solar
    Response from Vivint Solar

    This was a great review. Thank you for sharing, Alyssa.

    Verified purchase

    Reviewed Dec. 14, 2015

    I have had Vivint Solar for almost 2 years now and I am LOVING IT! At first it sounded a little too good to be true. My husband was all about it and at first I was very skeptical but the process was easy and Vivint took care of everything. We knew the utility would take some time to get us connected but now our panels just sit and soak up the sun and save us money! If you decide to get Vivint be sure to ask for Caleb!

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    Vivint Solar Company Information

    Company Name:
    Vivint Solar
    Company Type:
    Public
    Ticker Symbol:
    VSLR
    Year Founded:
    2011
    Address:
    1800 Ashton Blvd.
    City:
    Lehi
    State/Province:
    UT
    Postal Code:
    84043
    Country:
    United States
    Fax:
    801.377.4116
    Website:
    www.sunrun.com