Sunrun Reviews

Customer service has always been important to me and Sunrun has exceeded my expectation. They will get on your issue and appoint an agent to it until it is resolved. That is very much appreciated. Reviews are important to me, and I believe providing honest reviews are just as important. I hope my review helps you with your decision.

The process ended up taking quite a while for the plain fact that this is the first time Jen had ever dealt with ground mounts instead of a roof installation. There was a little confusion with that. And then there were actually a couple issues with the subcontractors. First, there was some confusion about digging the trench for the electrical thing, who was gonna do it, which company or whatever. Somebody came, did the work, put the ground mounts, the actual stanchions in the ground. Three weeks later, still nothing had happened. So finally, I called Jen and said, "What's going on?" And she talked to some people.

And it turns out, the subcontractor never informed whoever puts the panels on that the stanchions had been installed. It ended up all working out in the end. It ended up extending the time I was expecting to have them done by about a month.

Sunrun has a really good app that I've got on both my phone and my computer that actually think breaks down to the hour how much is generated. I go on that about once a week just to make sure they're doing what they're supposed to be doing. This time of year, living in Vermont, we don't get all that much sun. So they're not doing a hell of a lot this time of year.

It's just been very nice having a stable electric bill. I know how much my electric bill is going to be every month, except the $10 here and there, and that's nothing to do with Sunrun. That has something to do with the stupid laws here in Vermont as far as electricity.

It's a flat fee for Sunrun, $111 a month. That's my lease with them. But then you pay for the meter for the electric company. And they've got some funky pricing here in Vermont that depending on how much you use depends on how much they charge your meter. But it's just been nice. I've saved a hell of a lot of money by doing that.

And to be honest with you, since I'm leasing the eqipment, if something happens, they are responsible for it.

When they first installed. I had to keep complaining that this doesn't add up. Is this thing working or not? And then, all of a sudden, I got a credit from National Grid and the thing went back up again.

I switched to solar because I saw all the savings that was gonna be coming and it's gonna be all green. I said, "Wow. If I can save the environment and do something that's impactful, why not? It sounds like a great idea." I didn’t realize I’ll be paying for the system plus it seems like I'm paying more.

The only thing they tell me, "Oh, you need to run your appliances when the system is running the most, just in the daytime." I said, "That's a bunch of horse crap."

And the other thing too, they have a referral program. I gave them a couple of referrals. I haven't seen anything. It's a sham.

Original Review: Feb. 21, 2025

I'm a Sunrun customer and deeply regret signing up with them. It took them a year to install everything, when they had promised me a 2-3 month turn-around. Their app is poorly designed and cannot even show you real-time stats. Last year I had a 2-month outage (it took them 2 MONTHS to fix it), yet they refuse to provide a refund despite promising this twice. In Illinois, the state started charging sales tax, so my bill just went up 10%. Stay away, find a better provider.

All along, I was thinking I was with this program. And now I find out I’m in financing and my bill went up. This was a month after I got the solar panels. I called Atlantic City Electric and they were saying that we didn’t have enough panels to take us off the grid. So I talked to Steve who was the salesperson, and said they will see what they can do.

It was going on back and forth, and six months later, it’s still the same thing. My bills started being over $500 a month. I’m the only one that lives in this house, so when I was referred to Sunrun, the person said that they didn’t have to worry about cutting lights out anymore because they’re paying you to use the solar system. I was for that. But now they lied so many times. I sent them photographs of the conversations that I and Steve had back and forth, and he lied.

He said that I wasn’t approved for any more panels through the state. I went up to the state and they told me they don’t do that. They told me that I was being given a runaround. They also told us to ask for a letter that Sunrun submitted to the state and the denial letter. But Sunrun wouldn’t produce any of that for me. Even months before that, Atlantic City Electric was saying that Sunrun didn’t put the right panels on.

Eight months later, the rep was telling me that they can’t do anything until I have the system for a year. So the year came and they said it’s got to be a little bit. It’s been ongoing like this since I had it.

We have eight panels on there that I could see. But they’re saying that they put 14 up and I can’t get any more. I have an A-shaped roof, so they can put panels on each side. I have a garage with a roof, and they’re telling me I have to finance more panels. My bill is over 500 and I’m paying 127 a month for the solar system and now they were telling me to finance more. That’s three bills! I told them I’m gonna get a lawyer and that I will be taking them to court.

I told the rep from the beginning that I had to get on a budget. I have one income and I’m 100% disabled. That income comes and takes care of my whole household so I know what I can afford and not afford. I went over this with him over and over again. He told me my bill will be maybe $13 or more. But when the bill came, it was over 500 dollars.

My electrical box actually needed to be repaired, so they fixed that, and then they came and put the solar in. I wasn't even home for the installation, but by the time I got back, it was already done. The only time they even had to come inside the house was to go into the attic, and that only took about 15 minutes.

The billing has been much better compared to what's going on now with the rise of prices. I hope that it's still lucrative after the surplus of energy happens in California and throughout the United States of natural gas and oil and the prices don't drop less than the solar.

Everything was good with Sunrun. I have a surplus right now, which is nice since I'm not here full-time. It'll back me up in the summer because it gets very hot where I live.

Enrollment was fairly easy. Somebody came, inspected my home, made sure that the roof was in good condition, and then they took care of everything that needed to be taken care of.

It's been two years since installation, and I get the exact same monthly bill. I don't have ever to worry about if the bill will be higher or lower during the summer or winter, and I know exactly how to you budget for it. It's kind of something that you set and forget.

Well it is a MONTH and A HALF later and our panels are not put back on and we are still being charged for them even though they are not in use due to no fault of our own. Everyone we call says they will have someone get back to us and never do! It is absolutely ridiculous and so unprofessional! I would absolutely never ever recommend them to anyone! The worst!

We have come back from vacation to find our ceiling bubbled with water and leaking on to our rugs (and our hardwood floors). We are worried with every rain. Each time there's an issue we have to get roofers back out, and they ultimately let us know there was another issue, with panel install, etc. etc. We have never had such a terrible time with a Costco related provider and we are incredibly disappointed and frustrated.

I do think if you live in an area that gets a lot of sun, that solar panel install could be a good idea for you. Please do your research, meet with different companies. I would not recommend SUNRUN; they cared only about selling the $30K install, then stopped providing support/warranty/service afterwards. To make matters worse, sometimes their panels are not functioning correctly, and then we don't benefit from solar savings anyway. If we can save another person or family from spending unnecessary money, and from the time/frustration from dealing with faulty installs, SUNRUN people giving you the runaround, and not making sure your panels/install/roof are working properly, then we should. We are on the 6th year of dealing with issues and additional costs from the install. We paid $30K for the install, and an additional $30K (no help from SUNRUN) to fix all the damage from the install.

It's been less than a year, and my panels don't work. And please don't fool yourself into thinking Sunrun is the kind of proactive company that will monitor the health of your panels - they don't. I get the impression they couldn't care less. I found out when I received a very high utility bill. Confused, I contacted Sunrun immediately. After a lengthy Live Chat, I was told a "tech team" would look into it. A month went by, and I hadn't heard a thing, so I call again and was given the same song and dance, except now I'm told that the issue is due to weather.

Mind you, no one from Sunrun had actually visited to troubleshoot the problem. I received this "weather" explanation from Diane in Live Chat, who must be a savant. How she was able to get to the root of the problem so quickly without having to do anything is incredible. And the solution? Nothing. There's nothing they can do. Because it's winter and to everyone's surprise, it snows in New Hampshire. So, while Sunrun is allegedly monitoring the issue, and I'm told no action is needed at this time, I have to pay two utility bills. Definitely not what I signed up for, and DEFINITELY not receiving the service I was promised.

The installation has been great. We haven’t had any problems, and our electric bill has definitely gone down. If we have any questions, they’re available and actually get back to us right away.

During the installation, the guys came and got it all done within a day. It was really smooth and they didn't make a mess. Afterwards, they walked us through everything on how the system works and it was very thorough. The panels were great and they were producing what I'd hoped. It was a good experience in that regard. My bill is nonexistent in the summer and it's been a great decision to get those put in place for us. Sunrun also keeps improving the app to track what we're producing. Their customer service is also responsive with my questions. The guy that helped me got me in touch with someone at Sunrun.

The installation was quick and easy. They came and remedied the issue I had with it. We had lost power to a couple of outlets in the house but it was because they put a subpanel in and they didn't tell us that those outlets were now on a subpanel. That's the installer's issue, that wasn't the Sunrun issue. But they came out and took care of that right away and then marked the stuff in the sub panel. The other issue was when we had a power outage during the daytime and I thought the solar would continue to power the house but it did not. It was resolved quickly.

It's performing like it's supposed to. We've had less rain this year. I keep track of it myself. I have a spreadsheet that I use. And so every week, I go and get the previous week's dailies and put that in there. We're only in our second year. Last year, we ended up having to pay Edison around 40 bucks. But this year, we should get something back from them. As long as we don't have to pay anything to them, I'm good. I'm happy with the service. I would recommend it.

They just have to improve the communication. Once the representative finished and got us to sign up, it was handed off to another project lead. And I don't know if things changed during the process, but it got a little rocky at first, so I had to keep following up, and that was a little aggravating. But we got through it.

Since installation, it’ been great. Their app is wonderful. It explains everything and is easy to understand. We haven't had any issues.

The enrolling process was good and convenient. I placed the order and they came out to install it. I also have an app where I can check what I am producing.

There was a little bit of a delay getting the installation going. Once the process began, there had to be some roofing stuff done first that Sunrun helped me take care of. Then for the electrical and installation part, there were different contractors that would come out, but they were also very polite, careful, and cleaned up their work. They made me feel like they cared about the job. It took a couple of months for the whole experience and I had no complaints about the install process. I can also see a difference in my electric bill now.

The installation team is good, they also repaired my roof. I paid for it, but they gave me a discount. I received 24 solar panels. Since installation, my electric bill has decreased and I am only paying $10 a month.

Sunrun has better quality, and in the house that I’m living in right now, I do notice that I am saving a lot with them. They’re doing a good job.

The salesman did not tell clearly what I signed for and did not give me time to read the first 4 pages from the CPUC document that he is required to do. He never gave a clear answer to my questions about where I could find the SCE payback information. He did tell me that I needed to get a new panel at my own cost. I also called another company that told me right away that solar is uneconomical if your bill is only $56. So, they know, why did SunRun not tell me that.

I gave it 2 stars because the salesman did show me detailed calculations that were methodologically correct (while the payback numbers were wishful thinking), and he described the technicalities well. The installation, maintenance and permits are also taken care of. If you are willing to pay money for being friendly to the environment, it is not a horrible deal. I was also told that SunRun gets a discount for the power walls (that was clear just looking at the consumer market prices and the lease of the power wall). Also, interfacing with the utilities can be a nightmare because they hate solar for consumers. SunRun will shield you from that.

I am going to wait until the price of the power walls come down, and until they have more efficient solar panels such as the ones that are sandwiched with Perovskite that can be twice as efficient. I will then buy my own equipment.

Fast forward again, we experienced a microburst in 2022 that sent trees and tree limbs flying. Solar panels were smashed. Called SunRun immediately after the adjuster left, sent them photos of the crushed panels, and their call center told us, "everything (data) looks fine for solar production so it's a non-issue." Oh, sure, because the photos of the smashed panels are just...not an issue? That was 2.5 years ago. I still don't have panel replacements, customer service is a joke, I have interior damage to my home.

Yesterday, techs showed up at our house without an appointment to replace our battery backup. That's been broken for over half a year. Apparently, calling us and making an appointment is too much to ask? We work from home and our child is home recovering from surgery. Again, is this good customer service? Spoiler alert: NO.

Their sales people reached out to me asking me to refer people to them for $1k. Absolutely not. You could not PAY ME ENOUGH MONEY to tell you something positive about this company and screw another human over. There isn't anything positive! If I could give zeroes across the board, I would. Do not walk, RUN from this company. It's the worst customer service I have ever experienced in my life. And I am stilling waiting on my panels.

Out of my pocket, I had to hire contractors and they found mounts improperly installed, in addition, had no purpose was on my roof because SunRun did not want to deal with the repair. SunRun is doing everything they can to hide all the bad installs. I have spoken to 5 different contractors, and my lawyer has over 200 cases all from SunRun. If you want to go Solar, I suggest avoiding SunRun and making sure you have actual professional roofers working on the roof or you will pay thousands out of pocket for repair and the stress of seeing your roof leak for over a year.

Now weeks/months go by. You call and get told that someone will call you back. No call back. You call and ask for a supervisor and they tell you can only get a supervisor call back. No call back. You get the supervisor's name and email, send emails, and you guess it....no response or call back. When you speak to them and clearly get frustrated, they wonder why. They finally get some third party vendor involved "who gets involved when issues are escalated". They tell me they get a lot of work from Sunrun....not surprised. They schedule a date to come out and they come out to take the panels off. Not reinstall!! I have text messages confirming this as part of their pre appointment confirms.

Despite me telling them it was for a reinstall and not confirming, they show up at the house a day early in an unmarked truck. Truly scared the heck out of my mother (who recently lost her husband). She calls me and I drop everything to run to the house as she wouldn't answer the door with 2 unexpected strange men and they wouldn't leave. They apologized and basically said that they thought it was OK to come a day early. Unbelievable. At this point my mother doesn't even want the panels back on due to all the frustrations!! Sunrun should be paying us for the hours and hours of wasted time. I can go on and on.... Still waiting for a manager, a supervisor to contact us....that is what they keep telling us at least. Run....don't fall for it.

I’m not sure if it’s cheaper, because that’s what I was expecting. Now, after installation, the monthly cost keeps going up, like everyone else’s. Apart from maybe the campaign or the environmental factors they talk about.

There was one issue at one time. I don’t usually call about my bill going up and things like that. But there was a time I asked if we could upgrade the panel, and they didn’t allow me.

We've had it for several years now and we’ve had a great experience and had no complaints. We get monthly statements and have an app to track what I am producing. I don’t use it much, but we can go on and check things if needed.

I just have a few panels on my roof, but my consumption of electricity is small. So I usually have credits every month, which is a plus. I would tell others to call Sunrun and get an estimate. Everything's fine and I like not having to pay electric bill.

I had a very bad experience with another company. It took four and a half years to actually have them come out, only for them to drop the ball. I had to have a lawyer call them because they were just gonna leave the panels on my roof. Nobody else would come and take them off. On the other hand, my experience with Sunrun was they were quick, professional, and helpful. The panels were put up fairly quick, and we were up and running within 60 days. Now it’s pretty much zeroing out the bill.

And the application process with Sunrun was fine. We were in touch with the representative, and everything was okay. And then we got the panels on, but there was a problem with one of the gutters after the installation. And after a couple of phone calls, Sunrun did fix that. So, that was okay.

Our problem is that my parents were supposed to be signed up for a program that was supposed to give them back some money into their checking account every month. And Sunrun made it sound like they would take care of that for us, and that we wouldn’t have to do anything. And it hasn’t come true. The payments have only gone up. So, I reached out to the representative who helped us throughout the process a million times, but I never got a response back. He was just completely done. 

So, I called Sunrun directly, but they had no idea what I was talking about. And now, I am working on the panels myself with another company that is giving me a lot more information that I never got from Sunrun for my parents, and I kind of got the idea of what it was. I don’t know if it’s too late to do it for them now, but this company is telling us that they should have done it for them or held their hand through it. But as soon as the panels went up, the representative completely disappeared. He wouldn’t answer emails and wouldn’t answer phone calls. So, I would not do it with them again.

And then the house is small, and the area is not very sunny, so that’s why my parents didn’t have too many panels to begin with. But we thought it would produce a little more. But in the end, we are still seeing a little bit of difference on the bill. And we question if it’s worth it or not, because we’re not getting that money back that they said we would. So, now, we’re paying $100 a month for the panels, which is basically the difference on the light bill.

So, it’s basically just paying for itself, which is good, but they told us we would have savings because we would be getting $40 or $60 back every month. So, the panels would only really be $40 a month. But they never signed my parents up for that. So, whatever they are saving on the electricity is going to the panels.

Sunrun can't figure out why our battery is not a power source for our home. Two techs have been out here and are as confused as ever. I called the Sunrun support line and they told me there is an issue with the battery that the tech can't see on their on-site visit. Huh??? A different tech is supposed to come out on January 13th (this is nearly a month after we called) all the while our SCE bill continues to climb and we have a worthless solar system on our home.

And so, when Sunrun installed ours, it went fine. They did a great job doing that. The installers were great. They worked together very well and didn’t leave a mess. So, that was perfect. And to track what we’re producing online is also easy.

But to be honest, we’re not very happy with Sunrun right now because when we questioned the salesman initially about the rate, whether it's variable or not, we were told that our monthly payments would not increase, that it was a set amount of money until we paid it off. And we didn’t want a variable rate on there because we’re leasing it or whatever we’re doing with it. But when our bill came a year later, it increased. And every year now, it’s going to increase for us, which we’re pretty upset about. And living on Social Security only, it’s gonna kill us.

He was very informative and helpful. We were under the impression that we were going to get a rebate at tax time. But because we’re leasing, they said that we can’t. But our tax person keeps asking me about that. I called and I looked it up and they said no so I was a little disappointed with that.

Except for that, our interaction with them has been very good. I was supposed to call one person in particular to follow through with everything but they left and I had to call someone else. So I was a little disappointed in that. It was a little difficult because I had to figure out who I was supposed to be contacting. But otherwise, everything seemed fine.

The people that came for the installation were all very nice. They inspected our roof and found that there was a problem with the roof because of the solar. They fixed it immediately. Right now, I have papers I have to send to Sunrun in order for them to get a roofer to fix the leak that we have. I’ve got a stain on my ceiling in the hallway. But otherwise, they came out immediately and help out with no problems.

After the installation, I noticed that we were still paying the full amount for the utility bill and we’re still paying Sunrun. So I’m not sure if we have enough of the panels to compensate the difference where we shouldn’t be paying so much. Other than that, I would highly recommend Sunrun. But I would explain to others that they need to make sure of certain things.

During the installation, the crew went up in the attic to check the condition of the roof, which was only three years old at the time. But most of the work they did was from outside. They were courteous and they did everything in one day. They did an excellent job.

I have the Sunrun app on my phone and I track it from there. However, they told us our bill would be one thing and it was something else. They said they didn’t add enough panels for the usage that I have in my home. I asked them if they can add extra panels. Then they ran a credit check. My wife and I have just entered into a debt consolidation so they told us our credit wasn’t good enough to add the rest of the panels.

They didn’t consider that we were new to the home and we didn’t know what kind of energy we would be using. I only have a small three-bedroom rancher and they might have thought my roof was too small to add a lot more. I’m looking at my roof and they could have added at least four panels. Other than that, I’m satisfied with Sunrun for the most part and I have been recommending them to a lot of people.

The only thing that got screwed up in the beginning was that after setting up the whole system, they couldn’t activate it. When they finally did, they said there was a problem with a faulty box. That took two weeks, then after that, I've had no problems whatsoever.

My progress has been pretty good. My bills used to be $200 a month, and now they're $120. I like it. Little by little, it keeps coming off, and that’s something different. After I got started with them, I had my neighbors hook up their house with Sunrun, too.

They did all that for us here at home. Every now and then, people move up onto the roof. They were very kind and courteous. They did their job and were as quiet as they could be when installing the solar panels.

We get notifications from the utility company on whether we owe them or they owe us for the excessive power going out to them.

We’ve saved money. Electrical bills are much cheaper. Plus, it reduces the CO2 going out to the atmosphere. We're very pleased with Sunrun. They did a nice and clean job.

Months after they set things up, all the items on the breaker that tied into the very small battery storage were offline. Sunrun sent someone out and said that he can't figure it out, and that I need to call an electrician.

Then my son opened up the circuit breaker and unscrewed some panel covers. The wires going to the breaker for the storage deal had gotten loose. And so, he reattached them, and now it's been working fine. So that's a little bit of sloppy work on attaching wires to the panel.

Switching over was pretty good. It's been very pleasant to know that I'm making use of San Diego's sunshine. I've had an EV car home charger put in. So that is also very convenient. Thinking about environmentalism, and wanting to do my part in freeing ourselves from fossil fuels.

My understanding was that my panels was gonna be able to produce enough electricity that I wouldn’t be getting a bill from Ameren. It may run $35 to $48 but some of that is due to the fact that they still supply the service to the house.

I’m trying to get more space heaters in here and I’m gonna run those throughout the house. And I just leave the gas furnace shut down enough to where if it gets so cold and the heater won’t keep up with it, then it’ll kick on periodically just for a little bit. That was the main objective. I want to get rid of the high price of the $400 or $500 a month for the Ameren bill.

The rep was nice and they had a higher up that was here and talked to us. I had a little mix-up on and I had to tell the light company to switch me off. So some time had went by, my units were putting out electricity and I didn’t get credit for that one. So I cancelled it. It was like a month or two, and I got those bills. I was under the impression that the folks that put in the system was gonna take care of that and contact whoever needed to switch it over for me.

But there was something that I had to do that I wasn’t aware of and I had some credit build up. I never got no credit back for the electricity my units was putting out. So as far as I was concerned, they stole the free electricity off my panels that I was paying 150 a month for.

As far as the installation, the boys did a good job. It’s just that there are days, when the sun’s not out. But my impression was that, when I went and had this done, the units builds up on days when the sun is shining. They said it goes in like a piggy bank. I thought that would offset on the days that they weren’t putting out as much if I had a usage more than what the fans were putting out for that particular day. So I could well maintain that. It was 138 a month, and then it went up to 150 now.

If any neighbors stopped up here, I’d recommend them as far as the installation. But there was some things that was vaguely discussed. It was one of those, you had to make a decision up pretty fast.

So, enrolling with Sunrun was pretty easy. There was really nothing to it. The representative did most of the work, as far as the paperwork goes, which was great. He was very helpful. It was just really out of my hands.

And the installation was also great. There was nothing I had to do extra. Everything was done by Sunrun in cooperation with the National Grid. And since the install, it basically saved me a lot of money because my electric bill has been a lot lower. So, I really like Sunrun.

Original Review: Dec. 8, 2024

I am very unhappy with SunRun at this point. I signed the documents in May of 2024, anticipating I would be installed and connected by December 31 to be grandfathered in ComEd's 1 to 1 credit program available only until December 31, 2024. My system was installed July 11, 2024. I was very happy with the installation crew. I was very happy with the sales people.

My problems have happened after my system was approved by ComEd to be activated September 10, 2024. There is a problem on SunRun's side, and they have come out 3 times, 10/4, 11/4, and 12/4 to try to resolve the issue. They still have not resolved the problem. I have called, and the staff do not understand I had chosen the prepaid leasing option, so I paid SunRun a lot of money after the installation and I am still paying ComEd. They also do not understand the urgency for my system to be working with ComEd before December 31, 2024. I am furious and there is nothing I can do!! This is SunRun's issue, and I will pay for it the rest of my life if I miss the grandfathering in of the 1 to 1 credit. I am ready to call a lawyer.

After that I had problems with flickering lights that I didn't realize was caused by the solar panels. 6 months ago the electricity was going off and on in the kitchen so I called an electrician who told me to call PG&E. First PG&E came out and shut off my power. He pulled off breakers and showed me that the panel was burnt behind them. He said this would have taken over 3 years to develop and that I needed a new panel. The electrician came out and said the same thing. The only thing I had changed in that time frame was to add the solar panels.

I contacted Costco who put me in touch with Sunrun's insurance company. After sending them everything they kept asking for more things without being specific about what they wanted. I would have called the electrician back out if they had been specific but that costs money and they weren't being specific or offering to pay for that. After going back and forth for 6 months they denied my claim. I now have to take my complaint back to Costco. If you're looking for solar, I would definitely not recommend Sunrun.

Now, neither my wife nor I have that great of credit history so, needless to say when Sunrun ran our credits they declined us taking over the contract (mind you we were paying $500,000 CASH at this time and despite our credit ratings we have 4 times that in our bank accounts and we both have good jobs as well)... But, Sunrun Said that if we paid the contract two years in advance they would ok us taking over the contract and we would have our first two years of solar paid up front and we could start paying the $140 a month after the credits from two years we paid upfront ran out, but we also had to set up an automatic payment right away that would start again after the first two years was over,,,

So, we gave them something like $3,500 and set up the payment arrangement to began two years from August 2024, so August of 2026 should have been our first payment, but it is the end of November 2024 and so far Sunrun has pulled 4 payments from our checking account and has also pulled from our prepaid account with them... So, each damn month these jokers have double charged us $140 and $140 and they have lied to my wife and myself over the phone telling us that they were, at that every moment sending our money back to our checking account, which has yet to happen even once in 8 to 12 attempts on our part to call them and get this problem rectified...

All that and we still have had a electric bill between $240 and $450 each month and we really don't use very much electricity, definitely not enough to constitute a bill ranging between $520 and $730 dollars a freaking month!!! I was under the impression that solar was going to save us money each month, not double our bill and waste our valuable!!! WHAT A JOKE THIS PLACE IS!!!

Original Review: Nov. 28, 2024

We liked what we heard from our sales rep and signed a lease contract with an escalating price each year. After thinking it over for a day, we sent a message to our sales rep that we were going to cancel. He returned to our house the next day and introduced us to a lease that did not increase year after year. We liked that version of the lease, and signed it that day. So, the whole time the system was being designed and installed, we fully believed we were working off that second lease. Once the system was turned on and it was time to pay our first lease payment, we found out the first lease was in place, and not the second lease. Someone (I don't know who) then cancelled the second lease.

We have had a couple support cases opened on this bait-and-switch of leases, but their support team is unwilling to help us. The solar system appears to be working fine, but we are exceptionally frustrated by the company's tactics of fraudulently gaining our business. Hard to tell if this situation is a paperwork mistake, or a nefarious tactic. But the company's unwillingness to solve the situation leads me to believe the latter.

They are making a ton of money off of the power that the panels are creating, we had finally arranged for the roofers to take them off and Sunrun to pick up, now the policy has changed, and they no longer will honor their word, they pretty much said they own our roof, but will not pay the deductible to fix our roof. Meanwhile the weight from the panels and the storm damage is making the roof worst!!! Sue me Sunrun because I'm taking them off and they will be in the backyard. Please do not use this company, they will rip you off then threaten to sue you. Also, the panels have been on the roof for 10 years and not 1 time has anyone came to service them, please, please, don't deal with this company. You will be sorry.

These are the major problems I encountered with Sunrun solar company. They do not attend to your complaints, so long I have waited for 7 months nothing has been done. They are getting money from my bank account monthly without attending to my complaints that their Solar is not at all producing solar energy, and so that is FRAUD. They should see to it that their system works well and only then they have right to get money from your account, right? So now I am in the process of suing them.

My brother-in-law told the people across the street about Sunrun and they had purchased it. He was told that they would give him $1,000 because they bought Sunrun but he never received a dime from it. We’re not gonna tell any other people about it since it isn’t worth it to us. They promise something and then they don’t deliver. We’re not happy with Sunrun.

When we switched to Sunrun, it wasn’t a long process, and there’s a lot of differences. We were paying more before, and now we’re paying less.

The second installation of panels with Sunrun went pretty smoothly. And because we were already on the grid with Edison, we didn’t have to go through all the wait times when we originally signed up. So, everything was done pretty fast. They set the date and came out, and put the 10 extra panels on. 

And everything has been working as far as I know. I go out and look at the box every once in a while to make sure it's got the two lights. So, we’ve been doing okay. But even when the power went out, it wasn’t that big of a draw. We came back on when we had power outages. But since we’re not on a generator and we have no battery backup, we didn’t have power during the mountain fires in Camarillo, and the whole neighborhood’s power went out.

But I like being able to go online and see how much power we’re producing, especially on cloudy days. I like being able to look at the graphs to see how we’re doing. So, I’ve been pretty happy with it so far.

It’s been active now for 3 years. I'm pretty satisfied. I don't know what my current bill would be. I was a little disappointed when I had a true-up bill when I overbuilt my system, but there's nothing I can do about that. I built the system to accommodate an electric vehicle, so I also built the system by 20% of what my usage was. And then I got the car, I ended up having a true-up bill, so it didn't actually make enough power to offset the difference. I just paid the bill because if I were to add more panels or install batteries, it would be cost-prohibitive, and then also it would change my net reading or whatever with the electric company. Overall, customer service and the solar equipment have been good.

The installation was fine. They did it quickly and were very neat. They cleaned up after themselves. They showed me how it worked. Since the installation, any time that I've needed any technical or other support, just to answer questions, they've been very responsive.

My Edison bill went down. Usually, I would get a credit every month and then they would charge me an annual fee. Then this year, they started charging me a monthly fee.

I feel that they're a good, trustworthy company. They're responsive to my needs. I have no complaints.

I was hooked on solar before, and I think that was a much better system than Sunrun is. Last year was not good because I had a horrible true-up. We had a $1,400 true-up this past May, and that's exorbitant. I never could get to the bottom of that, and I couldn't get anybody else to give me a very good reason either.

We brought it to their attention, and they did something. This year, production seems to be way ahead, so hopefully that will not be an issue this coming May. Perhaps it's a difference in usage, or maybe when they came out, they tuned something up.

The challenge was COVID. But it had nothing to do with the team, just some delays trying to get somebody out here to have it done.

Everything works well. The transition went well. I think the apps work fine. It’s 100% worth going solar.

The install went really fine. The only hang-up was the permitting because it was during the COVID time, and the city and Edison held things up for about eight months.

Now that they’re installed, I'm very happy with them. I'm saving money, which is the bottom line for me. I track what I produce monthly by the Edison bill and by Sunrun app.

I've told my neighbors a number of times that they're missing out, because I have no electric bill. The only thing is I have the typical Edison charge, but that's about it. Overall, I'm very pleased. Everything's been great. I haven't had any issues.

The experience from when they came out to talk to me to when they got the project done, it all went what they explained it was going to go. It took a little longer, but that’s just because of the weather. Our electric bill is nothing since the install.

In addition, their promise of 100% coverage has never materialized. We continue to pay for our energy usage out of pocket, which we were promised would not happen. We have not increased the amount of usage per month, yet we have yet to see even close to their promised energy be returned to us. We have tried repeatedly to resolve our conflict, but their customer service simply passes us on from one representative to the next. At least 2 employees we have interacted with in the last 6 months no longer work there. There is no accountability for the misinformation and deception, or for them to fulfill their promised coverage. This is a deceptive company with business practices that violate the California Consumers Legal Remedies Act. They should be not be allowed to continue lying to and misleading customers.

I received text messages from the field agent the day before that he would be arriving at 9am. On the day of our consultation, the agent did not show up at 9am. At 10am I text him and asked if we were still meeting since he was an hour late. He text me back at 10:30 to confirm our address and if we were in a mobile home. When I replied that he had the correct information he responded, "I see. I'm sorry but we can't install solar systems on mobile homes". So now I'll be taking my business elsewhere since your agents can't have the courtesy to be prepared for their appointments or inform customers when they are running late.

After that, I called to speak with a manager. After holding for 30 minutes and having no manager, the agent asked to take my name and number so that a manager could call me back—no phone call from the manager either. Once can be overlooked, but at this point, it is obviously a very poorly managed help group with little care for the customer. I guess they already have my money, so why should they bother with service, at least that's how it's coming across.

Sunrun has made things more affordable for me. I was particularly impressed with their salesperson, who was extremely patient. Overall, I find Sunrun to be a good company.

But recently, I've noticed a substantial increase in my electric bills, reaching up to $2,000 a year. This forced me to stop charging my Tesla and give up my hot tub just to break even. I am disappointed because I had made it clear to Sunrun that my usage would involve charging Teslas and keeping a hot tub, yet the panels did not meet these needs over time.

I wanted to add more panels to increase my system's capacity, but I've been unable to do so without breaking the existing contract. Sunrun's team has always been courteous, but the inability to expand my panel setup and the increased electricity costs due to changes in utility company pricing have left me very dissatisfied. I am considering alternative energy solutions, as I am compelled to find a way to better meet my energy needs while staying environmentally friendly. While I highly rate Sunrun's customer service, the effectiveness and capacity of the product to meet the promised energy output are lacking.

The second they flipped the switch my usage doubled and in some months tripled. From June to Aug this was my usage on my DWP bill.... 2022 - 3078 KWH 2023 - 3167KWH (this was the first bill from DWP after turning the system on and 0 went back into the grid and DWP doesn't account for the solar production so I used what I produced plus the 3167 from the grid) 2024 - 5071 KWH. I did the math on what I produced, which was 2252 for that exact billing period, so I apparently used 7323 KWH in a 61 day billing cycle. The last time I used that much energy, I had my 32 foot travel trailer plugged in with somebody living in it and blasting the AC 24/7 which I got rid of the guest and the trailer prior to the system being flipped on. Funny how if you subtract instead of add those 2 numbers, you get closer to what my average usage was before the system was turned on.

Over the 3 years that I have outlined, none of may habits changed. I still work from home, my family is still the same size, just a little older, and the same appliances are running about the same rate. (Minus an air fryer that broke so that would be a negative anyway). I am getting a meter of my own and will be monitoring the household usage myself to add to my mountain of evidence against LADWP and Sunrun. Furthermore, I noticed that on days that my Production is low, my overall usage is low as well. On days that my production is high, My usage skyrockets, so there is never a time where my usage is low and my production is high enough to go into the grid and give me any credit in my "Bank", Even when I go out of town for a week and nobody is home, I see the same trend on the graphs in the App.

If you are thinking about getting a battery back up know that it is exactly that, just backup in the case of a grid failure. Most solar systems, the battery is used to store excess Solar Energy that is produced but not used, and then use the excess energy when the panels are not producing energy like the night time hours, or to supplement during peak usage when your panels can not keep up with demand.. What sunrun doesn't directly tell you upon agreeing to the battery and paying for it, is that they program the battery to stop doing that for 6 months out of the year, so from October to, I think, April the battery is just back up and will not supplement anything and for the summer it is programed to only provide extra power during peak usage hours, and only on weekdays, but not night time hours. I am very curious about why they program the battery that way.

The Case manger could not answer my inquiries. It does seem the way they design the system is so that you will, no matter what, have an grid supplier electric bill plus have to pay their monthly rates and never have I seen any savings that were promised me on day 1. When making the decision to go solar, please make sure you have a grasp on how a Solar system works, and ask lots of questions to what ever company is installing them, challenging the set-up and make them explain themselves.

Since installing the solar panels, I've noticed significant savings on my electricity bills compared to my neighbors, which has been wonderful. The installation process was smooth; the team was punctual, efficient, and unobtrusive. It was impressive not even noticing they were there during the installation.

One suggestion I have for Sunrun is to find a solution for when the power goes out. Currently, because we're still connected to the grid, even with solar panels, if there's a grid outage, our power also goes out. The way it was explained to me when I first got the panel was Texas doesn't let people disconnect from the grid. They have to be connected still by law. They don't want the electricity coming back towards the grid in case of a power worker having to work on one of the lines when something's down. It would be great to have a workaround that allows us to still have power at home during outages. That way, I can brag to all my neighbors, "Your power went out, but I still have my mine." Additionally, Sunrun offers battery packs, which I think would be a fantastic addition. However, the cost is a bit high—I recall it being around $5,000. Even though it was gonna be on a payment plan, I didn't want want my light bill doubled to put in a battery pack.

Overall, my biggest satisfaction with Sunrun is the cost savings on energy, and I often find myself bragging about it when discussing electricity bills with others. I'd recommend Sunrun to others, especially for the financial benefits.

Original Review: Nov. 5, 2024

Terrific installation of our rooftop solar panels and worked well for a while. However, over the last 180 days the system has not worked 1/3rd of the time. The SunRun app shows the system working but it is creating no energy. The contract says they're monitoring our system, but after 30 days we heard no notification from them. More recently it was not producing energy for 2 weeks and there was no notification. Also, to get a tech out you have to wait 30 days - and they sometimes cancel without telling you. The support staff seems to be good, but they cannot keep our system running and they do not appear to effectively monitor our solar panels. Do not use SunRun - CostCo should drop them immediately.

In terms of performance, the solar system has been functioning well, although I'm not sure if it will cover the entirety of our electric bill, which is somewhat disappointing. Since we've only been in the house for less than a year, and we weren't involved in the original installation, I can't speak to that aspect.

What I appreciate most about Sunrun is that the cost of their service doesn't seem to be increasing as rapidly as I anticipate our energy bills might. If I were to recommend Sunrun to friends or family, I'd rate my experience a 3.75 out of 5.

In terms of our electrical bill, there has been a difference. However, one of the installations is not performing as well as the others, which we're planning to address with our electric company and Sunrun. I would tell friends that Sunrun is a good company and they always try to fulfill their promises. I would encourage others to consider them.

I would rate my overall experience with Sunrun as five stars, and I rate their customer service and quality of service as four stars. The price I paid for their services is a five-star rating in my opinion. While we have the capability to monitor our systems online, it's not very important to me, but there's nothing wrong with it. I rate the convenience of being able to monitor the system as four stars.

My home solar setup has been expanded compared to before. Initially, I only installed a few panels, but now I'm fully solar-equipped with a battery backup, resulting in very low to zero electricity bills. The installation process happened in two phases, and while waiting for utility approval took some time, the actual work was completed efficiently in a week.

The quality and customer service provided by Sunrun have been excellent. I'm leasing the system for about $170 a month, which I find reasonable, though slightly on the higher side. But I believe it’s a great investment as I've already recommended Sunrun to a few friends who are considering installing solar panels. My last PG&E bill that I got was zero. Normally, during the summer, it's $37 a month and I run the air conditioner sometimes 24 hours a day.

An important consideration for me was the potential of moving homes. With Sunrun, the system stays with the house, and any new homeowner takes over the lease, which simplifies matters compared to my previous experience with another company. There, I faced challenges when buyers didn't want solar, leading me to buy out the system to close the deal.

Overall, switching to Sunrun has been a learning experience and I appreciate their straightforward approach in contrast with past challenges.

My representative, Hanno, was fantastic. He was very personable, professional, and knowledgeable—a really good guy. Overall, I would rate my experience with Sunrun as excellent.

Sunrun sends me a monthly statement that shows how much energy I use, which helps me track my solar production. The key benefit I've noticed with going solar is the significant reduction in my bills to PG&E. While I still pay them, it's not as much as it would be without the solar setup. This is especially beneficial when using air conditioning or heating—the solar bill from Sunrun stays pretty consistent, so there's less worry there. Overall, I've had a good experience with Sunrun and would recommend them.

The main benefit I’ve noticed since having the solar panels is the cost savings. My bills have been better since switching from electric to solar. However, I did have to adjust how I used solar energy. Initially, my bills were still high until someone from Sunrun reviewed my usage. They explained that I needed to let the battery charge fully before using appliances like the washing machine to maximize savings. Once I understood this, I saw a real difference. Overall, Sunrun was easy to work with. The staff was friendly and took the time to explain how the system works, especially the battery usage, which was incredibly helpful.

The setup was easy. The reps were very helpful in the process of creating my account and getting everything up-to-date. It was fast, and I've had no issues with billing or the product itself since everything has been running smoothly. The app makes it convenient to manage and monitor the system, which adds to a hassle-free experience.

Based on my positive experience, I would definitely rate Sunrun a five out of five and recommend their service to others.

The installation process, however, took some time—about six months. But Alexis did inform us that it would be a lengthy process due to the paperwork and coordination with the energy company. Once installed, the solar panels have been beneficial. Our energy bill only covers gas now, ranging from $20 to $30 a month, down from the previous $200 range. But we still have the loan payment for the panels with Sunrun. The loan is for $43,000 which is a lot of money and I would be curious to see our energy bill in comparison to what it would be if we didn't have the solar panels versus the cost of our loan payment back.

Jose conducted the presentation himself, and the setup process was like clockwork. The installation took more than one day due to inspections, but overall, it went well. The only hiccup was with the electrical guy who was supposed to meet the city inspector. He arrived an hour early and got a little impatient when I mentioned my wife was sleeping. That was a bit annoying, but besides that, the process was fine.

The sign-up process was incredibly easy because she guided me every step of the way and made sure that I was completely satisfied from point A to point B. I never felt abandoned or confused. She was more like a friend, like someone I knew for years. She was attentive and took care of me with everything. When I had a question, I called and she answered. Her responsiveness and assistance built a lot of trust, and we're still really good friends.

Going solar through Sunrun has been one of the best things that happened to me. Since my solar panels were installed, I've been saving money on energy, and the system has been functioning well for almost two years now. I have an app that tells me my usage, and then I have the Sunrun app, which is really easy to use. I'm able to see what I'm producing daily and match it and make sure that everything makes sense.

As for recommending Sunrun, I'd rate them highly since I've had no issues, and the panels come with a warranty for peace of mind. I am truly happy with the decision to go solar; it's saving me money and is one of the best decisions I've made for my home. I would definitely tell my family and friends that it's worth considering. Things go up, but when I signed up, the price wasn't bad, and it made sense when I did my math.

I've had the system for about two years now. I was told I would receive refunds from the electric company after the hookup, but in all this time, I've only received $40. On the positive side, I don't receive a monthly electricity bill, as I have a credit of about $100. Still, the process to understand this credit has been confusing, and when I reached out to the electric company, they referred me back to Sunrun, leading to more confusion.

I feel that companies sometimes take advantage of older folks who aren't savvy with the technical details. Also, I keep getting things that I should hook up batteries. But at this point in my life, the only batteries I want to see are those in my flashlight. Aside from that, in the beginning, I was told that if I recommended Sunrun, I would get $50 immediately and then a $1,000 bonus. But now, it's down to a $50 bonus, which is like changing the boat in the middle of the river.

Overall, I'd rate my experience with Sunrun around a 3 out of 5. While they provided the service expected, the post-installation support and clarity could be significantly improved.

A technician came by recently and assessed everything. He mentioned that I might need another battery for a more seamless backup, which I’m considering looking into.

The installation itself went perfectly, and I have noticed a reduction in my monthly electric bill, which is a positive. But I’m not completely satisfied due to the inconvenience of using extension cords during power outages.

I'm hoping for a solution where the battery can automatically power essential areas like the hallway and maybe a light in the front room when the power goes out, without needing to run cords. My goal is to have a system I can rely on to get around my home safely during outages.

Everyone has been trying to help, but it hasn't met my initial expectations. It’s not functioning the way I thought it would when I first signed up with Sunrun.

I have to mention the salesperson who came to speak with me. Although I can't remember his name, he was very knowledgeable and friendly. He didn't promise anything they couldn't deliver, which made for a good experience. I was glad I had the chance to deal with him.

I haven't had any dealings with customer service because I manage everything online, so I can't really comment on that part. As for the solar panels, this is my first time having them, so I don't have anything to compare them to, but I haven't had any complaints. Regarding costs, I didn't have to pay out of pocket for the solar panels, which was great.

If we ever decide to sell the house, I've heard it might complicate things, but currently, everything is fine. The panels do their job effectively. The total price seems reasonable; although I’d prefer lower costs, especially since they profit from selling excess electricity. I also use the mobile app, which works well but is all automated.

On the installation day, everything was extremely well-organized. The team arrived and placed the equipment neatly outside without causing any mess. Their professionalism was evident as they cleaned up everything immaculately, leaving no trace behind.

Our experience with Sunrun has been excellent overall. We did have an issue with an old electrical box, but Sunrun promptly coordinated with another electrical company to fix it. Since the installation, we've been consistently generating power and our electric bill stayed as expected. However, I was unaware of the annual 10% increase in costs over time, which was a surprise.

Despite this, I would rate my experience very highly. We were so impressed that we even recommended Sunrun to our neighbors, who have also seen significant savings since switching. I shared this experience with my son and his family, who are tech-savvy and interested in future savings with solar.

I first heard about Sunrun through a TV advertisement a couple of years ago. The installation process wasn't problematic; the crew was good, and everything went smoothly. However, my frustration lies with the inflated costs and feeling defrauded. When I contacted Sunrun to address these issues, I was told I'm locked in for 25 years with no recourse. It’s been a nightmare dealing with them.

I would advise against getting solar panels based on my experience. I am thoroughly dissatisfied with the financial strain it has caused.