Sunrun Reviews

One star...two more than they deserve. I had to pay WEC 300$ for another meter...never mentioned that during the pitch, and that is the smallest problem with these liars. This is a deceptive and dishonest company that only cares about how many installs and contracts they can do...not caring if it is done correctly to the home they put their panels on, and they refuse to correct their errors when confronted that the installation is wrong, creating a severe and imminent hazard to my home. One panel is 2 inches from the other roof that makes up the valley, and when the snow comes to Cabot, and it will come to my house, at 2000ft elevation, it is going to rip the roof off my home that the panels are attached to when it slides, or build up so deep that it poses the threat of collapsing.

The fellow that sold Sunrun to us was very patient and willing to answer all our questions. He explained everything and he wrote it down. So that was good. The people that came out explained everything. They cleaned up after themselves and then they have a thing online where you can check in to see what your next step is. So it was good and easy. I only pay Sunrun now and it's much less than what my bills have been. I have a direct deposit with them to take the money out. But they still send me a bill that says paid, and I appreciate that. When I was switching to another electric company, I was told that I had to let Sunrun know. But the lady that I spoke to didn't seem to know anything about it. She said they didn't need that information. But the other times that I talked to customer service, it was very good.

I purchased Sunrun panels via Costco about 5 years ago. While I'm extremely happy with the production of clean energy, I am incredibly dissatisfied with Sunrun's original install and follow through with customer service. During the install, they created a hole in our garage roof at least the diameter of a quarter - it was so obvious, the sun was shining through! How they could have missed that, I still do not know. We are now in need of a new roof. I asked the original representative, when I purchased the panels, about the process if/when we needed a new roof. He said it was an "easy" process. So far, it has been quite the opposite.

The lead sales person, Carolyn **, was a pleasure to deal with and went above and beyond to assure we received a fine product. Despite delays working with our power company, she persevered to push through our approval and assure a fine finished product.

The process with Sunrun took a little while but it wasn't bad. It was because they needed to get my information and follow their own procedure to install the system. When they got it installed, there was some damage to my wall. They did not fix it and I had to call them over and over. But in the long run, everything was sorted out because they gave me some money for the damage, which was about $800 and some change, and the claims process didn't take long.

I'm leasing with Sunrun and the first couple of years, the system was very on and off and I had a lot of repairmen. But after they got it fixed, I haven't had any problem. For the month that I did not have the solar at all, they gave me a discount on my monthly payment. But one thing that I'm really upset about is that, when I bought it, they said that they took care of all the repairs and that included cleaning the panels. I cannot get anybody to clean the panels. When I go into Costco and asked the salesman there, he said it was included. But Sunrun just kind of wash me off.

The first time, we put in 15 panels and it went like clockwork. The second time, it was a disaster. The project manager kept on dropping the ball and it took six months from installation to the system to it being turned on. Other than that, it was easy to enroll and the system has been saving us a lot of money. I have an electric truck and I put current in that. I don't have to pay for anything. I'm loving it.

The sales representative was very polite, and he explained things in simple terms. And he also encouraged a lot of questions, especially if I didn't really understand something. I was repetitive and he was really patient in explaining things for me again and not making me feel bad for it. He was there step by step to make sure everything went smoothly. It was a quick transition. I'm happy with the system and I'm grateful. It's saving us money.

The enrollment process went very well. The representative did a great job and she went through all the details. The installation was extremely professional. Very satisfied so far with my solar panels.

Enrolling with Sunrun was pleasant, but it's been difficult to communicate with them. When I attempted to call, I left messages and never got return calls. Besides that, the initial installation went fine, and the people that installed the system worked carefully. I would give my recommendation.

I have never heard of a company that penalizes you for not having auto pay. I was told that if I do not choose to participate in auto pay that I will be charged $7.50 more per month. That is $90 more per year. If I participate they will be deducted the money a day earlier. This does not work well for people on fixed incomes.

Sunrun put on 28 panels. What I asked for was what they calculated. The installers were very professional. They cleaned up after themselves and weren't rowdy. They went right down to business and did everything that they had to do. It was the same thing with the gentleman who came out to the house to survey our roof to make sure everything was okay to move forward with the installation of the panels. So, they were very good with that piece of it. Supposedly, our neighbor already has solar panels on their house and was happy with the product. But I was very apprehensive about it. The only reason why I elected to go with the solar panels was so that I could try to shorten my electric bill, but that's not the case. If anything, Sunrun charges me $203 a month.

We chose to go with SunRun because we were referred to them and the salesperson was friendly and knowledgable. He drove around the neighborhood with my wife to look at other solar installations. My wife pointed out which ones were appealing and which were not. The salesperson promised her that the tracks on our roof would NOT be aluminum color, but black. Black panels do not look good on aluminum colored rails. Makes the brackets stick out like a sore thumb. The installation crew arrived on a very rainy day and installed the panels. My wife pointed out that the tracks were NOT black, but rather the very aluminum she was promised we would NOT get. The installer told her the reason they were using these particular brackets was that they were easier to install.

Horrible Experience with Sunrun Solar. I am deeply disappointed and disgusted with the service provided by Sunrun Solar. Despite contacting numerous representatives and supervisors, my issues with non-functioning solar panels persist. We spoke to Anda M on 6/16, Moria C on 7/12, Boris S on 9/25, Deja R on 10/4, Natalia P on 10/9, Ebony T on 10/9, Daniela P on 10/9, Akeia P on 10/16, Carl B on 10/17, Ivan H on 10/19, Maria A on 10/20, Marissa on 10/20, Ivan H on 10/26, and Daniela R on 10/27. We were assured a refund of well over $2,000 but Sunrun has failed to rectify the situation despite numerous attempts.

Enrolling went smoothly. The rep was great. He walked me through everything. The installers match the paint really nicely to the house. Also I haven't had any leaks so far. With the system, I don't have any electricity bill.

It was a very easy process to get the contract. Also, the price and package they had was very attractive. The installation took a week and there was a little disruption with our daily activities. But we survived it and it worked fine. The production varies depending on whether it's cloudy or summer. I'm getting used to what the system can produce every month. The system is very good and we save money with it through summertime. Most of the months from January through May in Phoenix, our electric bill was negative and we made more electricity than we used. During the summer, we pay the summertime, we pay some additional over what we pay to Sunrun. But that is expected because without solar, we would pay a lot more. We recommend Sunrun. We've called them for inquiries and they answer right away. I couldn't ask for better service.

Everything with Sunrun is going well. Their rep was very helpful and the whole thing went smoothly. The installers advised me on certain things, which really worked out for me. As far as my bill, I used to pay between 180 something to 200 and sometimes 300 and something, but right now, with what I pay to ComEd and what I pay to Sunrun, it's not even up to $100. I'm extremely satisfied. I've even introduced somebody to Sunrun, and they did the installation for her and she was really happy about it.

The salesman came by about two years ago. He gave me his card and it was no pressure. Then I called them back and he was very, very helpful. We figured everything out. I was a little slow to learn the process of solar, so he took the time to explain it to me. They were installed in December of last year. We had an installation crew come out and they got everything installed in one day.

Enrolling with them was all right. But in the first year, PG&E sent me a bill of 800 bucks 'cause I wasn't getting enough energy from solar. I almost had a heart attack. But they reimbursed me that money. At first, I was paying less with PG&E, and then all this happened. I wasn't very happy with that at first. My bill always changes and I don't like that.

I had a good experience during the installation. I have cost savings with the system. It's a good product but they need to improve on service where they get somebody on-site for analysis. They say everything's fine with my system, but they don't come on site.

Enrolling with them was pretty good. But I developed a leak in the roof, and they had to take some panels off to get the roof fixed. Then, they had to put them back in. The reps were good about that. I like that during the summertime, the system cuts down on my electrical bills.

Everything was great when I enrolled. The people I spoke to when I had a call for questions about billing were polite. The installation of the system went very well. The techs were very professional. They went as far as asking whether the system was okay. They went over the piping they set around the home for the electrical perfectly. They matched the stucco color on the piping so it wouldn't stand out. And the people that were handling all the panels were very respectful people. They had an associate here with the inspector making sure everything was installed properly and that everything is functional. We're happy with the system. Financially, it's been great because our electric bill during the summertime was very high.

Enrolling with them was great. The rep gave me his estimate and came back with two different plans. I picked the one that saved me the most money. I paid too much for it but it has worked great and with the system, I don't pay any for electricity.

I had an excellent experience with Sunrun and everything went as planned. The installation took quite a bit because of how many panels they had to put up but everything went well.

Getting the city and Sunrun up and running was a little bit slow but once it finally did, I was totally happy with it. There was an issue with the engineering side of it, but I let Sunrun know and they were responsive to my concerns. They gave me some credit for the work because they had to do a little bit of structural work. Sunrun has been great. We got an upsized panel, which is nice. It seems good. Especially at the time I got it, the whole supply chain stuff was going on and so they shuffled stuff around to make sure that we could get it installed with good panels. The app is not gonna blow your socks off but the company has been responsive too every time that the app has led me to reach out and they’ve been present enough.

Their reps stayed in contact with us throughout the whole process and they were very cordial and respectful of our time. It's been over a year since we've been with them and it has saved utilities drastically. Also, the app is as good as far as apps go. It works and it shows me what I like to see. It shows my usage, but not just that day, for the week, month, and year. The only thing I regret is not getting a solar battery. I didn't have the funds at the time but I can add it via storage battery later on. That's what we plan to do so that increases our efficiency in the home.

In July/August 2023 I booked an appointment for Oct 23, 2023 for removal of solar panels so my roof could be replaced, the time given to me was between 7 AM to 12 noon, but no one contacted me and I got worried and contacted customer service via chat and phone and was told to contact courtnie.nuttall@sunrun.com via email. I got no proper information from anyone as to when the techs are coming to remove the solar panels. At 11:30 AM I got a call stating that they can't remove the panels today due to sick crew which was a lie as when I spoke to the team lead I got to know that they have taken extra work which they are unable to fulfil.

Sunrun has been great. Enrollment was easy, fast, and everything was perfect. Josh is one awesome salesman. He helped me from the beginning all the way until it was finished and beyond. The customer service reps were very nice as well, and their communication skills were great. The service they gave me during the process was good. Sunrun gave me what I needed for what I'm using, and up to now, I haven't received a bill from Edison.

Thank You Carolyn for the amazing experience we had in solar installation. You were kind, helpful and always available when we needed you. We truly appreciate everything that was done for our family. Carolyn is highly recommended by us.

Sunrun has very good customer service. However, when I went with them, they said they were gonna give me $5,000. But I did not get the money from them. I'm still waiting.

Sunrun is reliable and has good value. Jim was the representative that I worked with. He was on top of things, kept me informed. Any questions, he answered instantly. Or text messages, he responded within minutes, not days. Also, their rep answered my question, got somebody out, and addressed my issue in a very timely manner. My utility bills in the summer used to run $600 running the AC. And since going solar, I have a monthly credit rather than having to pay the utility company. Only once in the last year and a half have I had any payment due, and it was $15. So, the only thing I'm paying for my utilities is what I pay Sunrun for the solar panels. I also got a very nice partial credit back from the utility company for the excess energy that I produce. So, that's good. I save money but also contribute to the grid. Also, I don't worry about losing power when I work from home.

My experience has been great. It's fun to watch the meter go backwards or watch it bank some months and be able to use those on months where we go over. It's nice to be able to have some electricity that we don't have to pay for, other than the system we paid for. The price is good, and I monitor things on the app, which is good as well.

I hear a lot of people complain about their electric bill and I'm very thankful I don't have to worry about it. The system has worked out very well for us. We are on a fixed income so I'd rather know what my outgoing is gonna be every month. Everything was real good with the sales process. We knew what to expect. So it all worked out real good.

Everything Carolyn ** explained to us about the solar system SunRun was going to install was exactly how the process went. Carolyn and the SunRun team were all Great to work with!! Several of our neighbors have also used SunRun!!

When we were approached about purchasing solar panels the representative came to our house and presented false statements about how solar panels would lower our electricity cost. After 6 months we are paying more in electricity on top of the added bill of the solar panels. DO NOT get the panels because you will have no savings and will pay much more than just paying your electric bill without the panels. Sunrun provided no help when we reached out.

After signing the contract, they became increasingly unresponsive to our calls and messages, providing vague excuses for the delays. This lack of communication left us feeling neglected and frustrated. False Statements and Design Mistake: They initially mentioned that our contract had been voided without providing a clear explanation, only to later mention that a new one had been sent. These conflicting statements were confusing and eroded our trust. Furthermore, it has come to our attention that a significant portion of the delay was caused by a mistake in the system design, which was originally based on my neighbor’s roof and not ours. Now even after 13 months, our solar has not been activated yet.

Chad ** was extremely professional and wrote everything down. He kept asking if it MADE SENSE. It all made sense. Happy to be a customer of Sunrun. Sunrun itself was out of this world with communication. Such a simple process. Thanks Chad. You're family now.

Sunrun gave us a good price and a good contract so we picked it up. The system didn't make the house look bad and it didn't change anything in the house, so I'm satisfied. I saved a little bit of money once I learned how to use it. Because we have a little bit more people, we use more energy. But before that, we were saving at least $35 a month. All in all, we're good and we're happy. We've had no breakdowns.

The installation went fine and it looked professional. Everything is working great. I monitor the system and I see how many kilowatts. My electric bill has only been between $35 and $40 all summer long with the solar. So I'm happy with it because I'd be paying a lot more for electricity right now without it, even with the lease payment I'm making to Sunrun. When the system stopped monitoring for three days, I called them and the rep said that they were having problems. It took about a day, but then they got it taken care of.

I've been very happy with Sunrun. I've had three sets of panels they put on my roof first. They added two more sets of panels because I bought a Tesla and I'm charging at home. So, they're very good about it. My monthly payment is lower and I can charge my car at home. Looking at the price of the gas, solar is the best way to go with an electric car. Sunrun is cheaper than SDG&E and the regular electricity. So, I'm saving some money.

Sunrun has been great. The electric bill has been minimal at the end of my first year. There was a credit, and Edison's been applying that credit every month. So far this year, I haven't had to put any cash out. The credit has been paying the monthly $12 that was due. I love it. I love my representative too. He was terrific. He answered all of my questions.

We had an amazing experience with Sunrun. Starting with, Carolyn **, our Sales Manager, was outstanding, she explained everything, step by step in detail, when we decided to have the Solar Panels put on our house, everything went smoothly. The customer service was outstanding, from beginning to end. The permit process, reinforcing our roof, having the inspector approve what was done, they were all very pleasant and easy to work with...we are now waiting for Rhode Island Energy to install a new Meter, once this happens we will be turned on and start saving on our Electric Bill. We have been so pleased with the service we received from this business. They went above and beyond to help us understand this process. We have highly recommended this company to many of our friends, family and neighbors.

I had a good experience with Sunrun. It was easy and the reps were nice. The app is user-friendly too. My system is a lease, so my bill is reduced and it's good.

We had several different people for different aspects of the installation and everyone was very professional, informative, and knowledgeable. I give them a 10 out of 10. With Sunrun, I have saved $100 a month on my utility bill. The website gives you graphs and all kinds of information so you can track it yourself to see your usage. I'm keeping a chart of what I spent last year with my public service and what I'm paying this year.

It was easy to set up to get the solar installed. But we've had a lot of problems since then. They gave us a date for setup. We were planning on moving our car out of the garage while they did it just in case there were any problems with anything falling through from the top side of the roof. They came a day early, and they didn't tell me they were coming. So, they came when I wasn't even home and did it and left. The only reason I knew they had been here was because I found Gatorade empty bottles on the ground in the backyard. I couldn't figure out where they came from so I investigated around the property, and ended up finding out that the solar panels were up in the roof. Our solar broke down recently and it was down for two months. That made me very mad that it took that long for them to come and get it back up and running again. So, I was not happy.

Before Sunrun came in and put the panels, the tech left his phone number with me and said, "If you could think of anything else that you like to ask." So I called him a couple of times with questions that I had before they did the setup. I wanted to make sure that I wasn't getting into something that I was gonna be sorry down the line. So I wanted to make sure that this was for me and it was right for us. He answered all of my questions and explained everything to the best he could. I was happy with his service and what he explained and the way he explained it.

It's been pretty good with Sunrun. The whole house is electric. So I use them, PSE&G and another third party. That keeps the bill under a certain amount of money.

Sunrun did a good job for me and I'm pleased with the system. With the exception of fairly small utility bills in July and August, the rest of the year with solar is taking care of it and everything has been trouble-free. Currently, I'm thinking of adding on some panels to it.

I had a rep come here and the experience was good and straightforward. The price was good, and I was told I can save on energy and how I create my own power. It was detailed work. Also, the installers put up the system as quick as possible and so far, so good. We didn't have enough panels the first time, then another salesman came by and we put more panels on our roof.

Our solar panels have been installed and they've been on the house and been working for almost two years. The bill's been great. We haven't really had other than the delivery charges. Going solar was a little bit pricey. I could have gotten a system for quite a bit less. I would recommend Sunrun though. The only issue we had was the installation. I know some of that was out of their hands. When we were waiting to get permission from PG&E to turn on, it was quite lengthy. They put the system in on the 1st of September and we didn't go online until January 1st. I did complain a little bit that it took so long. They did give us a $200 check to help to pay for when it wasn't operating.

Loved working with Carolyn **. She is extremely knowledgeable and happily assists you throughout the entire solar process from start to finish. I will make sure to recommend anyone interested in going solar to Carolyn and the team at Sunrun!

We were very skeptical about solar panels until we went with Sunrun Solar. Carolyn ** was always there answering any questions we had throughout the process. She seemed to know ahead of time and would call us to see how things were going before we called her with a question. The best surprise was our first electric bill!

Sunrun had to put a new box in because it wasn't big enough to hold the solar panels. Since having the system, I get $13 for my bill. Sometimes it's $50, and sometimes it's a little less but then sometimes more.

We had a good experience so far. We didn't have to get involved with the installation because Sunrun did everything. So that was kind of nice. The system is working fine. I've had the system for almost two years now and I see a reduction in the monthly payments. On average, it looks pretty good.

The process of adding solar panels to my house was so easy, from beginning to end. The installation went perfectly, and everyone was amazing. Bryce ** was great, he kept me informed every step of the way. He even checked to see how everything was after the installation was complete, an overall wonderful experience.

The experience with Sunrun was great until the last three months when the inverter broke down. It took them almost two and a half months to fix it and that made me not very happy because we lost the peak of the generation. And in a couple of months when it was bloody hot and you use more electricity. So I was not impressed by the service. We started with them close to three years ago. Everything was fine and I'm very happy with the system. It is good. But when there is a problem, you expect that it doesn't take three months to fix something.

As a customer, I have always loved my SunRun product and my previous experience with the team. Bryce ** called me and asked if we were willing to look at additional solar panels and he explained the value we would get, especially now that we bought a Tesla. He was patient and once the process began he communicated everything and was very responsive when we had questions. The rest of the team that organizes the permits and interconnection and installation deserve a big thanks as well. SunRun makes it easy. The installers were clean and professional. I am a very happy customer with SunRun. Thank you team and Bryce.

Bryce ** provided excellent customer service. He and his team kept me informed and up to date every step of the way. All questions and communications with my utility company were handled quickly and efficiently. Installation team was also very efficient and professional.

I recently had solar panels, placed on my house from the moment of consultation to the install. My representative and additional staff that I was in contact with were incredibly informative and professional.

Excellent company. Always came whenever they scheduled to. Very professional people from the salesman Bryce **, who explained everything to us, to all the installers. Recommend highly to anyone interested.

Gave me time and date choices, the installation was done on time and thorough. He followed up to make sure all went well. The crew was very knowledgeable and friendly. I had questions about the procedure which they answered. They even let me know about next steps.

If I were asked, I would certainly recommend Sunrun. The reps were very good. The ones who installed the system did it in fine fashion, and it looks good. Recently, I had a guy up on the roof. There were a few minor problems with the tiles that he thinks might have been caused by Sunrun but wasn't sure. There's nothing to complain about though. I believe in the concept of solar energy, but I'm not keeping up with PG&E to see if I'm saving any money. I didn't have to pay a lot of money to get the system, and I'm happy with it. It's no big deal for me to pay for it, and I'm getting a little cut back.

Sunrun installed the system when they said they would. They had multiple vehicles come to my house throughout the day and the last guy to come shoved my electric gate open rather than get somebody to open it for him. He damaged the settings on the gate and I was without the use of the electronic function of opening and closing the gate until I was able to find somebody to fix mine. It was for about five months and Sunrun was of no help in this. It was their guy who did it and I've even got emails to prove it. They didn't tell me that if I found somebody to fix it, they might pay for it.

SunRun and Solar Energy World Review. Terry **, Earleville MD. Please read this all the way thru before you decide to go with SunRun / Solar Energy World. I do not recommend them! I am very dissatisfied with the service I received from SunRun and Solar Energy World. My solar panels went down on 7/29/2023 and were down for 43 days before they replaced the bad part and got me back up and operating. Listed below are the chain of events.

DO NOT Go with sunrun. Still my project is not getting approved from city. My friend's solar project from other providers completed in 2 months. They are very dead slow. After escalation, they contacted me after 4 days. Never saw these much lazy peoples.

They resolved the issue, all thanks to the manager was very respectful, understanding the situation, and most importantly giving solutions. Please do be noted that you need to be patient until you get to the manager to resolve the issue. Everyone else is useless and won't help you.

Sunrun removed my system while a new tile roof was put on. They will not come out to reinstall it. I am paying about $100 per month extra for electricity b/c Sunrun has me stuck. If I use a 3rd party, Sunrun voids my warranty. Sunrun sent a cost invoice that included $2500 for "engineering." Their field tech told me that only the type of holding clips, made for concrete tiles, will be different for remounting on a flat cement tile roof. Sunrun renegotiated the "engineering" price down to half, or $1250. That is worth maybe 8 engineering hours, but Sunrun doesn't use real engineers for this. In fact, the engineering should be zero because it's not needed to re-install, especially since I already paid an independent structural engineer $900 to confirm that my home attic framing is sufficient to support concrete tile load.

It would not let me give it zero stars but that’s what SunRun deserves. We signed up for panel upgrades in January 2023. We are in September and my panels are not activated. This company has extremely poor communication. Never scheduled appointments, random people would show up at my house expecting to have access of my property. We called multiple times and sent endless emails for status and never got straight answers. The last time SunRun was at my house was June. I assumed they were done as we didn’t hear from them. Then I got my SCE bill and it tripled. I called them immediately, and the rep informed me that my service was not on. They disabled my old panels and never completed activating the additional panels they installed.

When the Sunrun rep came and talked to my dad, it made my dad think that going solar was gonna be a better deal than paying the light company. When I researched solar panels, I thought it was gonna work itself out because it's generating from the sun, but that's not the way it's working. The rep told my dad that it was gonna be only one bill. So my dad thought it was gonna be all combined together and pay one bill. But we still have to pay the light bill plus pay for the system and he didn't realize that until after the fact. We did all the paperwork and then the installers came. They put the roof up first and they said that was gonna be free. After the roof was put up, they cut the trees down to clear the view for the sun. Then we waited months after that because Sunrun said the home association wasn't responding to them. So the solar panels were up there for a while.

I was contacted by SunRun & agreed to a presentation. The rep entered my information & told me that my bill with Duke Energy would be in the $65 range & I would pay SunRun $178 monthly so I signed up. It took many months to acquire the installation & then the service was faulty & my billing was the full amount from Duke Energy plus the SunRun Bill. After a service call SunRun credited my account for the overcharge due to technical problems. Unfortunately their system is still not operating as promised & my billing from Duke Energy is nearly $200 plus their bill so, my cost is substantially more than promised. When I contacted Sun Run Customer Service they said I could not get an offset on the overcharge because my equipment was now functioning properly. Be very careful when considering this option & company!

The guy came here and he talked to us and explained all about Sunrun. The guys came out and checked the system. They were nice. I have had no trouble. I'm happy with what I have.

Our experience with the Sunrun representative was good. That was why we signed up with them. They were good about the installation and they were clean. I didn't even know they put it on. So far, going solar has been good, especially living here in Arizona with the heat. It's helped out with my bills a lot.

I was very pleased with Sunrun's marketing. They answered all my questions. The installation of the panels was delayed because I had to put a new roof on. Once they got the system on, there was a problem with the electric company because they were changing equipment. But once everything matched, everything was okay. It took about six months for everything to get settled. That was longer than we thought but it wasn't Sunrun's fault. On the whole, my experience was great and Sunrun has saved me a lot of money.

I made the terrible decision to take over a Sunrun solar system lease while purchasing a home back in 2015. Since then it has been non-stop headaches. Just to name a few of the issues:

Do not pay early when using AutoPay: I have been on AutoPay since I got solar panels installed with Vivint in 2016. Sunrun apparently brought them out. This is the second time this has happened; I did not complain the 1st time it happened. I do not know the actual date from month to month when they will deduct payment from my account. I looked at my recent payment history and they were all over the place: (the dates were not consistent). This month August 2023, I paid them with my Credit Card on the 21st and on the 22nd they also withdrew from my checking account. This is what happened the 1st time also. I called the customer service number, and the customer service person was nice, she apologized for the inconvenience due to the overdraft on my checking account. She stated she could issue a refund check. But it's not her fault.

Installed solar panels from Sunrun early in the year. Problems started after about three months. A technician came to review the issue and promised to have the parts ordered and installed in three weeks. Even after multiple calls, the problem remains. The customer service is very very poor. Currently working with a lawyer that could facilitate the removal of the panels from my building. Another company is ready to install solar panels at a lower cost. I regret doing business with them. When it was time to sell the product, they were very responsive but nowhere to be seen at this crucial moment. I was hoping to store extra solar energy during summer and use it during winter but I am totally disappointed in Sunrun.

The breaker in the electrical panel has gone out 3 times. The first time was about a month after installation. It has gone out two more times since. Instead of fixing the issue the company just keeps flipping the breaker. Before installation the rep. said if the electrical panel is not able to support the system it will be upgraded at no cost to me. This has yet to happen. The solar has not been working for 3 months now (which happened the first time) In the mean time I am incurring 3 months of a true-up bill. The last time I had to pay $900 in a true-up. What makes things worst is the company sent me instructions on how to fix the problem. I would never recommend Sunrun to anyone, The company is not for the customer.

Of the two years I've had it, Sunrun's system has only worked problem-free for about a year. Sunrun is HORRIBLE at customer service and follow-through. You have to call repeatedly and fight and complain to get them to do anything, and the wait times for the service are atrocious. And when they do service the system, 50% of the time, in my experience, the technician has either NOT fixed the problem, or actually made it worse. They have wasted my time and money, and now I am currently paying them for the system, and SDG&E because their system isn't working. Sunrun is, by far, the most inefficient, ineffectual, and incompetent company I have ever dealt with, and I regret signing the contract every day.

The process with Sunrun went perfectly. The installation was very quick. It took shorter than we were expecting. I love the guys who helped me so much. We even referred our family. We are happy. Our monthly bill is usually $150. Now it's $90.

SunRun was very professional. The rep I was dealing with was very helpful and always informative. He let me know what was going on and was very precise with the timing that he was telling me that everything could be up and running already.

We have 33 panels and we went with the Power Purchase Agreement so we don't own the panels. The vendor was through a subcontractor, not Sunrun themselves, though. So there was a little confusion there but once I understood exactly what I was buying, it was a great deal. We own the power over the next 25 years. We prepaid at a certain rate and if demand exceeds what's produced by the panels, we just pay the power company. But regardless of that, the panels have a guarantee to provide a certain amount of power over their life cycle. Sunrun is responsible for maintaining, fixing and monitoring the panels over the next 25 years. And at the end of that term, if we want to renew a maintenance contract with them, we can do that at that time or we can have them remove the system or we can pay fair market value for the panels and keep the system as it is.

The installation of our Sunrun went great. My electric bill is $13 a month. With what I pay for Sunrun, I'm paying $75 a month instead of $150.

Everything went smoothly when they put the solar panels in. I will recommend Sunrun.

The installation of our Sunrun panels was excellent. Since installation, we've had great deal of savings.

I'm glad I got Sunrun. It’s a great product. And it was a smooth transition into the service. They were great. They told me each step along the way. They checked out the roof. They told me that Sunrun guarantees your roof, and if I have a roof problem, that I can call Sunrun. They said my roof was in good shape.

Be careful getting solar. I recently purchased a home, the previous owner had a contract with Sunrun, I took over the lease and still has Sunrun warranty on roof leaks. The roof has leaks under every panels. It is costing over 10K for the Company to remove and reinstall the solar panels ONLY so I can replace the roof all because of leaks under the solar panels. The actual roof and damages could exceed 20K easily. I am having so many delays, and trouble with the company to send out someone. I spoke with 10 persons so far and no fix. It can cost you more than the panels if you have a roof leak caused by the solar panels. Water damages goes from the roof to the floor.

The reps with Sunrun were very informative. They explained everything to me and answered all my questions. I didn't like that the installation crew was a young crew. The work they did was great, but I didn't like the horseplay when they got up on the roof. In the beginning, they had to come back a couple of times to add grounding rods that the city wanted. They did that timely. They called me up when they were coming out and gave me a time frame within an hour or two which I appreciated because there are a lot of companies that say, "We'll be there between 9:00 and 5:00." We love our solar energy system. I pay almost nothing. We paid off half of the solar panels. My goal is to pay it off within five years, and I'll get it paid off within three years. After that, it's free.

I looked into a couple of solar companies and they all eventually went to Sunrun, so I just went with them. The help they provided was good. I started talking to them in September of 2021 and they put in the system in April of 2022. That was okay. In those particular months, there wasn't a big hurry for solar. The installation team was great. But they had issues that were not their fault and they took about six to seven hours to do the work. I pay a set amount to Sunrun. I'm being charged 14 cents a kilowatt.

I live on the island of Molokai in Hawaii, and they were doing a push to get solar. Sunrun came in and canvassed, and we all wanted to get on board. I had to call the guy and say, “Hey, I want it. Put me on the list.” You had to be on a waiting list for them to come out and interview you and talk to you and see what your needs were. I finally got my solar. The Sunrun guys that came from Maui were awesome. They were so pleasant. Everything about the experience was wonderful. My electric bill is non-existent compared to what it was. I was looking at $170 electric bills every month before, and now at Christmas time, it goes up to 100 because I have a lot of lights that I shouldn’t have. Other than that, it ranges from $25 to $35 a month. When I signed up, they said it would never go over $20 a month. That didn't last very long, but it's a sign of the times. It's not their fault.

Sunrun is pretty good about getting back to me. But a lot of times, it's not that good of an explanation I get. I've been confused about a few things and I never seemed to get a straight answer. They don't explain it very well, so that gets me more confused. Last year I was having my whole house power washed. I wanted to have the roof power washed, so I thought that it would be a good time to have the panels washed. But I know that there are certain restrictions on how they have to be done.

The customer service experience with Sunrun varies. Some people are more knowledgeable and talkative than others. Some people don't respond ideally well when your situation is not to their advantage. But in general, they're okay. I'm very satisfied with going solar. I saved a lot of money and I'm very happy with the service. My electricity isn't lost and I'm very comfortable. Eversource supplies when I don't supply enough.

The reps were informative and able to answer all my questions. The installers were very professional. They came in and busted it out in one day.

They came to check my attic, the breakers in the basement and the electrical system, and my roof. I am very satisfied with going solar ‘cause it decreased a whole lot of cost for me.

I've had nothing but good experience. One of the sales reps was Omar. He gave me his cell phone number. He was in contact with me. He told me when the crew was coming out and what they were gonna do. He followed up with me afterwards to make sure that they did what they were supposed to do. The communication part was important to me. I've worked with a lot of contractors that tell you when they're gonna be there but don't show up. But Sunrun did exactly what they said they were gonna do when they were gonna do it.

The reps were very helpful. They answered a lot of questions. But there were a lot of bumps before we even got the system installed. It took a long time for them to get the panels up and for TEP to come. We had a hole in our front yard for three months. It was for the wiring for the solar. They had to have TEP come and check it. Also, their customer service isn't that great when you call. But my electric bill is now a lot cheaper and it's good that I can pay online.

Sunrun itself did good. The original installers were on schedule and very good, and took care of everything they were supposed to. But after that, it got bad a couple of times. Some of Sunrun's contractors stink. One guy came out, was supposed to hook it up. And it was cold and wet. Where he would was dry but he didn't wanna do it. So he said, "I have to get on the roof." And I said, "Why? No one else has ever done it. Any time we've had problems, they would pull the meter out." "No, you can't do that now, either get on the pole or on the roof." We cancelled and had to wait another several weeks to get another appointment. But when he left, he didn't stay on the driveway. He ran over my sprinkler heads and I complained.

Sunrun seems to have a decent deal and it wasn't breaking my bank. It seemed like it was a good investment. Everything with the installation seemed to be fine. There was an issue, but it was not Sunrun's fault, but someone turned the power off for the solar, so that would definitely affect me. What was cool was that I got an email that said, "Something looks wrong. We'll have somebody call you to reach out and support you, because we're not recognizing solar connection." Something was off with the connection that Sunrun recognized on their end. I would have went months without ever knowing that. So that was a huge thing unrelated to the install, but the follow-up on their end was a pretty big deal. That was probably my biggest win right now. It was a simple fix that they talked with me on the phone about, and everything worked out.

Switching to solar was something that we thought about for a few years before we did it and we didn't know exactly how to go about it. Then we found out there was a program where you lease the panels. You put out nothing upfront. The company that we use came out and our lease is through Sunrun. It's been a win-win for us. Our bills are $5 or $6 a month and there have been months where we had credits, so we had no bills. Usually, one month in the winter, we will have what I consider a normal bill and that's when the panels aren't generating any electricity.

Sunrun checked the roof and figured out what it needed. Then, the install team came out and it was pretty good. I watched what they were doing along the line. Now that we have the system, we're doing about the same on the utilities, except using more and more electricity and less gas.

I'm very happy with the way our solar panels are working to keep our air conditioning running 24/7 during this hot summer weather. We had a good understanding with Sunrun from the beginning. We first met up in December of 2021, and that was when I signed the contracts with them. They were here within about two weeks after that in the beginning of January and did the installation of the panels. We were told that we'd hear from them in a few months once they got the final permits approved in the county and the final inspection, and coordinated through PG&E before they turned on the panels.

The benefits of using solar panels are not so obvious. Most contracts benefit solar companies first and users are left with a small margin for an error to collect gains if they decide to sign with them. Therefore the best option is to buy solar panels up front. But here is another problem: our houses can't last longer than 20 years without a major repair. In this case this is a roof that needs to be replaced. And if you have solar panels on it , it will cost you all the benefits gained from sighing with solar company (depending on the contract - from my experience Sunrun has the worse terms) to remove them. Also, how effective are solar panels if you decided to buy them so that you can re-use them on the new roof?

Sunrun installed 32 solar panels on my roof in Lincoln MA in 2012. They were paid off in 4 years and since then I have received an average of $2400 per year in SREC payments. I’ve driven a Chevy Bolt EV since 2019, charging from my roof solar, essentially costing me nothing and saving 2 tons of CO2 by not using fossil fuel.

We purchased our system just over a year ago. It is financed with Goodleap, who already paid Sunrun. Sunrun used deceptive sales tactics by presenting the all popular 30% rebate check from the government as a guarantee. $26k that are salesman GUARANTEED we will get, at least three times as it is why we made the purchase. Over and over he promised we had nothing to worry about, we will get the check and then just pass it on to goodleap. If we kept the money, our payment will see a substantial increase.

I live in Orlando, FL for context. The product is solid, but do your homework before going solar and DO NOT go with Sunrun. To start, they don't offer power banks and tell you, you'll get a credit through your energy provider for excess power and I don't think in 3 years I've seen one cent. So definitely go with a company that offers a power bank first. Second and most importantly, their customer service is HORRENDOUS! I've honestly had better luck getting airline customer service to work with me. The worst part about it is, Sunrun CS might work with you, might not, I wouldn't know because they don't return calls, emails, I had to get my case escalated through Twitter and the escalated case manager still ghosted me.

Bryce came by to touch base about our solar panels and make sure we are happy with our service. He was helpful and informative and easy to talk to. We are very happy with our experience today and feel that we can reach out if we have any concerns going forward.

We had solar panels installed a few years ago, Sunrun is now responsible for our array and I am pleased with the level of service. Bryce ** went above and beyond in assessing our ongoing needs. The savings on our electric bill have been great and it’s nice to know we are utilizing a cleaner energy source.

Very happy with company, saving lots of money with solar panels installed in my home, Bryce ** just stopped by the house to check on the system and to see my electric bill from National Grid and I have not paid a cent since March of 2022 and have over $800.00 Dollars credit.

My family and I signed a contract in November 2021. And today (July 8, 2023) I still don’t have my project finished. With Sunrun there is no urgency, no one to talk to to get your project finished. I was the one who called the city and the fire department about the permits. And when I called my project manager to let them know what is holding up the permits. That person is not my project manager. Now at the end of this project. My project manager is a woman named Dessera. And when I talk to about the project. She yelled at me over the phone. Dessera gets mad when I tell her we are paying for solar project and No activation. Sunrun got paid by GoodLeap the financial company. And I am paying an electric bill and for the solar project. Don’t go with Sunrun they take too long, no customer service, and when you do talk to someone. That person yells at you. And you pay for something that you can’t use. And take a year longer than it supposed to.

False Information - Customer Service Agent Dis-report report to get me sign up and install Sunrun Solar system. She was lying with signup bonus and dis-honest with the Inspection report and the agreement contract. Verbal agreement and Agreement contract was changed after the installation. I was promised to a 95% energy savings but the changes on the contract shows I could only saved 44%. I was promised for 21 solar panel on my roof as the site inspector suggest but they only installed 10 solar panel and there are enough room to fit all 21 solar panel including my garage roof. Now I'm stuck with Sunrun Solar system and I can't have other solar company install their solar system.

not mentioning they did not tell me that the electric company will still charge me administrations fees of $40 a month (so far) and said, "No more bills from the electric company so you will end up paying double the Bill." Big mistake that I signed with them, I will be an advocate warning people About Sunrun/Costco.

We signed up for autopay last May 2022; this February our credit was compromised. So we were calling all company that we were set up with autopay to give them the new credit card information. Thinking Sunrun being one of them. But Sunrun had our checking account information. But at the same time when we called Sunrun we were informed that our Solar panels had been shutdown to our surprise for 15 months or so!!! After me speaking with seven different customer service representatives and then finally a supervisor I got an answer saying that it was an internal error by Sunrun.

Updated on 10/09/2023: I recently had my roof replaced due to some hail damage. The solar panels needed to be removed and reinstalled for the repairs to be completed. When the installers came out to put the panels back on my roof, they were unable to complete the job that day. It took around a month before another crew made it out to finish the installation. I missed valuable time of solar generation. The crew that finished the installation left several items on the roof: a water bottle, roll of tape, cut of pieces of conduit and other debris. I have been patient and trying to work with Sunrun for months to get someone to come out and clean up. I would have happily picked up small items that fell on the ground and were missed by the crew, but I'm not climbing up on my roof to clean up after their crew. They have refused to come out and eventually told me that I needed to hire a third part to perform the cleanup. I'm extremely frustrated and cannot believe that a company would allow such sloppy workmanship.

Hello. I signed a contract with Sunrun in July 2022 and the solar panels were installed in November 2022. I still do not have solar power. I've tried repeatedly to contact Sunrun and always get an excuse for their delay. They will not coordinate with me about when I will start my service nor will they allow me to contact a manager or supervisor. I have given up and do not know where to go to get help. I am starting with ConsumerAffairs and will next contact the BBB and a local news station. Please help if you can. Thanks.

We got four estimates for solar panels, including Sunrun, and decided to go with another company. The Sunrun sales pitch was high-pressured, complicated, and condescending. We went with another company who explained the process more clearly, answered our questions more thoroughly and fit our budget better. Since then, I've had a call from Sunrun "to schedule a contract", a salesman come to the door to bad mouth the company we chose and five phone calls to my husband. We can't get rid of them!

The sales representative from Sunrun promised things and they are included in the contract but then Titan Solar who was the installer said they wouldn’t do what was in the contract (the sub electric panel) until we actually add the room onto our house. It took several weeks before they were installed and then didn’t pass inspection because of the wiring not according to the plan. Then had to be reinspected by county and then APS wouldn’t pass it because they didn’t install the sub panel in the plans they had given APS.

The company will promise you the world and back to get a sale. The promise warranties on the roof, installation, etc, etc. Late last year we finally got the panels turned on after months of back and forth with inspectors and the city, etc, etc. 2023 in Los Angeles has seen record rainfall but even so, the panels were supposedly installed by code and the roof was fully inspected beforehand to make sure it was done correctly.

Signed up at Costco for free estimate. They were on time and polite. It was a good presentation. They were by far the most expensive out of my several estimates and not the best production guarantee. Of course every supplier says they have the best panels but who really knows. One issue that stuck was that according the kiosk man at the warehouse the Costco cash card was supposed to be 10% of the system cost, so in our case it should’ve been between $4k-$6k depending on which size system and how many panels.

When I say worst decision ever; the absolute worst decision. First it took them a year to finally get the system up and going. During that time there was hardly any communication. When they turn on the system there was no communication. I just started to receive a bill. The system was turned on August of last year. To this very day the system is underperforming and have required someone to come out to the home almost every month. I am now paying more for electricity than I was before I had Sunrun. I have to pay both the electric company and Sunrun for electricity.

The contractor licensed to sell solar to me for Sunrun made untrue promises, as a result, I have a system that only produces 1/3 of my actual usage. This equates to the system only saving me enough money to pay for the lease. When I reached out to Sunrun in regards to the under generation, I initially received what equated to a brush off. An email informing me that my system was generating what it was supposed to generate, and that it was similar to other homes in my area.

WOW, I cannot say enough GOOD things about SunRun. When we signed our lease with Vivint, they said that there would be no cost to remove and reinstall our panels. However, we didn't get that in writing, we simply trusted their word. We were naive consumers, and I'd like to think I learned my lesson. However, when I explained the situation here on this platform, I had an immediate response from Kimberly **, a member of SunRun's Escalation Department. She and I both did additional research, and though the evidence against my case was damning, she wanted to ensure my confidence in SunRun and agreed to waive the 5K fee for removal and reinstall of the panels. I could not be happier to be a SunRun customer now. She was responsive, helpful and pleasant to work with throughout the process. I'm happy to report that good faith, reputable business practices and customer service are NOT dead, at least at SunRun.

Sunrun's installer in my area is Freedom Forever. They were my first point of contact. They never told me to contact Sunrun, in fact they tried to fix the leaks 4 times and then told me the leaks were not from the solar install. They removed the solar panels so I could have the roof inspected (at no charge). The leaks were definitely caused by how the mounts were installed. They never notified Sunrun that I had roof leaks and that the panels were removed to inspect the roof. Once the right person at Sunrun got involved the situation was resolved within 3 weeks. This is after Freedom Forever jerked me around for 4 months.

DO NOT SIGN UP FOR SUNRUN. I was given wrong information by my salesperson and if I had the information I have now, I would never have signed up. I filed a Misinformation By Sales Representative form A MONTH AGO and was told I would have a response in 5-7 business days. On the 8th day I reached out to the case manager just to find out my case was given to a new case manager which again was 5-7 business day response. Guess what, no response yet!

We have had Sunrun solar panels for several years. Our HOA redid our roofs, requiring the removal of the solar panels, which Sunrun did within several weeks of our request. The roof work has been completed. We requested they reinstall the panels. They gave us a date of March 16 which was one month away. We were not happy with that much delay but accepted it. On March 16, nobody showed up to do the job (even though I called them on March 15 and was told they would come in the morning). We waited, and when they did not arrive, we called & were told they could not come that day & could not come until April 12.

Longtime Costco Member! Purchased solar in 2019 thru Costco’s company, Sunrun. First rainstorm after install, garage flooded. Sunrun came to repair leak couple weeks later. Late 2022 with heavy rains, experienced another leak in bedroom directly under solar install. Sunrun sent team, was told leak was repaired. Sadly with next large rainstorm, leak began again except worse pouring onto hardwood floor and causing damage. We had leak inspected by private company. Damages more extensive than initially told by Sunrun. Now dealing with mold. Inspection reports/photos/images of damage all provided to Sunrun. Despite knowing we have mold and health issues involved with living with mold, over past 4 weeks, no one has called to follow up. Now forced to get an attorney to deal with issue. To say Costco and Sunrun have neglected us is an understatement! We will be taking any and all legal action against both Costco and Sunrun.

This company has been a complete joke since day one. My biggest mistake was falling for the sales pitch of the rep that came to my door. He then disappeared and I was unable to get a hold of him as soon as he got his commission check. If I can rate negative stars I would. First off they took 6 months just to install the solar panels. They kept calling to reschedule. I had to take time off of work every time. Whichever crew they subcontracted to install damaged our home in multiple areas and when I called to have them come and fix it they stated the damage is a liability from install and there was nothing they could do. Next nightmare is the usage wasn't even covering what they told me they would cover so I was paying a leasing payment to SunRun AND I paid OVER $1500.00 to my Electric Provider. What is the point of having solar when I am now paying double what I would pay normally. Without the Solar I paid less than that for the WHOLE YEAR!

This is the most mentally and expensive mistake I have made. Should have done my research better. Instead of having a cheaper electric bill, I now have a regular gas bill, united power bill, not a $20 bill like they tell you. It's $106 around that range and now a mosaic bill that you purchase your panels through, I had my service connected in October. We are now in April. Service still does not work. The panels trips your breakers so electricity goes out in different parts of your house all the time, and all customer service says is, "We will have someone out to pacify you," and NO one ever shows up. They have called to reschedule appt because they cannot get a tech out and then say they will give you a credit that they never do as well, it's all lies. They tell you what sounds good to get you off the phone. I promise you'll be sorry. I've considered selling my house to get rid of the nightmare.

My solar with LG battery just recently installed and with a very poor installation. After the rain, the roof has water leaked and damaged the ceiling. Rain water also sip in to the electrical pipe and get inside the battery which now not performing well (discharge very quickly). They installed 1 inverter initially and utility company rejected it since not enough capacity being supplied by the solar panel (wrong Sunrun design). Installed 2nd inverter but forgot to connect to the battery. Very very poor and slow resolving the issue. Roof water leak and ceiling were fixed so far but the battery change and 2nd inverter connecting to battery still not yet resolve for 2 months now.

My wife and I had solar installed on our roof last Summer and our system went live in August of 2022. We opted for the lease approach instead of a purchase. So, we did not have to put any money upfront at all. Zero. I work in Finance/Accounting and generally feel that if it sounds too good to be true, it usually is. But in this case, it truly has turned out even better than we could have hoped for. We went with Sunrun, because they had a kiosk in Costco and we have used Costco's other services in the past, like for our car insurance and have been very happy with it.

Do not use Sunrun Solar! If I could give them 0 stars I would. We’ve been stuck with them for longer than I care to remember and we’ve had nothing but problems. Customer service is a lady from India who doesn’t have a clue but what’s scripted for her to say. Recently we needed critter guards installed and they tried to charge us 4x what other companies would do it. Now they are trying to charge us $350 to make sure a reputable company did a good job. Otherwise they are canceling our warranty. This place is a shady business!

Jarid was very professional with explaining the benefits of going solar as well with keeping the meeting in a timely manner. And the information contained enough so I didn’t get overloaded on everything that has to do with solar.

Had a system installed by SunRun. They DO NOT HONOR THEIR WARRANTY. My system has been broken for TWO YEARS now and they keep saying that the part they need is "out of stock." But if parts are out of stock, how are they still installing new systems for new customers? FIX MY SYSTEM!

One of the best things Sunrun does well is a detailed explanation of the Solar installation process from start to finish. And you can all have it on paper sent to your email where you can review it to your heart's satisfaction. A good roof condition is a plus. Their financing is very attractive. Sunrun is very active where I live. I have seen five homes with completed solar installations within two blocks around me. They are very busy here in Southern California & one has to be patient. I have been a Costco member for nearly 20 years. Getting Costco's additional warranty is a plus. And if you are a member, you get quite a bit of reward from Costco. Many of the employees of Sunrun I came across were professionals. One in particular, Ms. Nichole is exceptional. She kept me up to date even when I was out of the country, on the far side of Africa.

100% DECEPTIVE AND IRRESPONSIVE COMPANY. If you are considering solar energy and hiring SUNRUN, please read my experience with this company, as well as others’ at **, where SUNRUN got 1.52 points out of 5.0 from 817 customers. I have been approached by a SUNRUN employee at COSTCO and I agreed to receive a NO COST/NO COMMITMENT consultation from SUNRUN. The next day, on April 07, 2023, a SUNRUN’s Solar Consultant visited my home. He explained how solar panels worked, provided me with an initial estimate for the service, yet to be confirmed when the roof was examined, and described the next steps, if I was interested.

What a waste of a year. That's how long it took to get the ball rolling. I had numerous representatives that never kept in touch. Come to find out 2 days before my installation that they changed my system without telling me and that my loan had expired and I would have to apply again for the loan and it would cost more money. Disappointed to say the least. I’m unclear how these people are still in business. Horrible and I do mean horrible customer service. I was told that their job was demanding and stressful why their turnover rate was so high. I had 5 reps that were useless. I had to take care of permitting myself cause they didn’t do it. Again horrible. Needless to say I didn’t get my system and I’ll be looking elsewhere.

Everything was explained and on the timeline that was said to us by Sunrun. The installation was fine and all the installers were very nice. The solar panels have been installed for months now and the monthly bill went down about 50%.

Sunrun needs to tighten up their act a little bit when it comes to their people in customer service. After their rep did the presentation over the phone, there were a couple of things that I wasn't clear on, but it was explained in the fine print. I didn't read the whole fine print though, so I'm unclear on some financing programs. Other than that, the installation went smoothly and there were no problems. They did the panels in one day then they had to come back and tie up some loose ends with the box.

The sales rep was excellent. The only thing is -- and I understand that it's taken almost a year to get everything approved through Xcel Energy because there's so much demand -- we were a little frustrated with the six months it took for Xcel to finally put the meter in and get everything pushed. But Sunrun was right on top of it when I talked about it to them. We were always kept up to speed. Any time we had any question, we got a call almost immediately. It has been an incredible experience. I've already noticed quite a bit of difference in February versus December and January. I'm sure spring, summer, and fall will be gangbusters. We're very happy with Sunrun.

Enrolling with Sunrun was super easy. I gave my information to the guy at Costco. Then another guy called me, set an appointment, came to my home, and talked about how things might work. We decided to go ahead. Periodically, I would get a phone call or an email updating me with what was the latest. One day a crew was here, and they set it all up. They gave me a video for what to do when APS finishes their stuff to switch it on.

Sunrun is not producing energy or services. Here is a list.

Where do I start! A year and a half to finally get the system installed on 9/20. Run around in circles, getting electrical permits passed by calling all the time, no one knows what the other person is doing. 10 visits to the house with 0 knowledge of prior engagement. Approves 2 batteries and finally installs one that I was told city won’t allow. Lies… I know how an active system.

It was 2019 when we decided to go with Sunrun. We had to add a second system last year because with the first system. we weren't getting enough coverage to cover all the electricity needs. I went back with Sunrun again. And I'm less than pleased with how that second experience turned out. The first system is 18 panels and the second system is 8 panels. And the way we decided on that was based on the electricity bills and what we thought our roof could accommodate. We took a large tree down, which is why we were able to put additional panels on this past summer. It took months of me contacting them to get them to come out and figure out whether or not I could put additional panels on the house. I kept telling people, "Look, there's trees down. We have a new roof that we can access to put the panels on." I've had different people contact me. I hardly was ever able to speak to the same person twice.

I had an appointment with Sunrun and the rep didn't show. That was kind of disappointing because I had arranged my calendar to talk with her. She said she was doing a wellness check, and I said, "Great, I love that." But then, she didn't show. The installation was great. There was one flaw, and they came right back and fixed it. The guys on the ground seemed great, but I wanted to have a conversation about the bill. I got the bill from PG&E, and it covered electricity and gas, and I haven't straightened that out. So, I knew there was a conversation to be had.

Enrolling with Sunrun was very smooth. The time frame of installing and getting the system up and running took two to three times as long as they promised. It was always scheduling. The blame was it was ComEd. Then, when I called ComEd, they said that it wasn't scheduled. There was he said, she said and it was very frustrating. Once I pushed the issue, everything got scheduled quickly and was taken care of within two weeks in getting the system on. Then, it took another month and a half for ComEd to flip the switch.

Enrolling with Sunrun was easy, and from start to end, they said installation would take up to six months, which it did. They had to go through the village and get inspections and permits. That took some time, and I realized the village I live in is a pain to deal with. Overall, it was good. With ComEd, their prices keep going up, and this compensates for it. On my account, I can track what I'm producing every day through the 12 months. As long as there's sun out, you can produce solar power, but if it's cloudy, you're not producing any. If you don't produce enough, they re-evaluate it for six months, then you put more panels on, which means you'll produce more solar power. Definitely look into Sunrun. If you're looking to lower your cost, this is one way to do it.

The Sunrun installers did a very professional job. We've had the panels for a few months, and we're looking forward to seeing the benefits during the summertime.

Initially, my enrollment was fine. But there was a very long wait. The rep said the process might be six to eight weeks. Instead, it was 12. Also, the rep told me we would get set up with Shell Oil because they have a buyback program. That didn't happen and I kept getting bills from my regular utility people who didn't do a buyback program. Other than that, the installation crew was efficient. They got the job done in a day. The installation was excellent and I'm very pleased.

Sunrun's reps were super professional, especially the sales rep that we worked with. Once we got to our other person, they put us in charge of our account, fell off some with communication. Other than that, Sunrun was very professional about all of it. They looked at what our annual usage was and tried to at least somewhat match that annual usage. And they allowed us to push back and say we don't need that much or we would like more. It was a six-hour install in total. They came in, knocked it out, and left. We put the panels on one side of the house where you don't see them. That was of one hope, that we didn’t have anything that was visible. The app's downfall is that it doesn't have what you have consumed, so it means a guessing game. But the app shows you the last day and the last week of what you've produced.

My electric bill kept going up so I checked out Sunrun. I have a Tesla and I knew I needed to use more electricity because of that. Signing up with Sunrun was fine. I had a good man that worked with me and who was helpful and friendly. Check out Sunrun, especially if you wanna do the power purchase agreement. That was easier than having to pay a lot upfront.

What they said they were gonna do and what they did were two different things. I don't know if Sunrun knew what they were doing or if the state or the town allowed them to do that. Also, we have the product at our home but I'm not sure if we're saving anything because we still have to pay for it each month. Before the whole country got increased, we were paying a couple of 100 bucks a month for electricity. Now, we're paying 200 bucks a month, plus we're paying Sunrun 100 bucks a month. I was under the impression that if we got the solar, it would cut things back. I wasn't aware of everything that happened.

Sunrun is cheaper. And for the price, it's good. Enrolling with them was easy. The solar panel is good. I can recommend somebody else because it's working.