Sunrun Reviews

The reps were informative and able to answer all my questions. The installers were very professional. They came in and busted it out in one day.

They came to check my attic, the breakers in the basement and the electrical system, and my roof. I am very satisfied with going solar ‘cause it decreased a whole lot of cost for me.

I've had nothing but good experience. One of the sales reps was Omar. He gave me his cell phone number. He was in contact with me. He told me when the crew was coming out and what they were gonna do. He followed up with me afterwards to make sure that they did what they were supposed to do. The communication part was important to me. I've worked with a lot of contractors that tell you when they're gonna be there but don't show up. But Sunrun did exactly what they said they were gonna do when they were gonna do it.

The reps were very helpful. They answered a lot of questions. But there were a lot of bumps before we even got the system installed. It took a long time for them to get the panels up and for TEP to come. We had a hole in our front yard for three months. It was for the wiring for the solar. They had to have TEP come and check it. Also, their customer service isn't that great when you call. But my electric bill is now a lot cheaper and it's good that I can pay online.

Sunrun itself did good. The original installers were on schedule and very good, and took care of everything they were supposed to. But after that, it got bad a couple of times. Some of Sunrun's contractors stink. One guy came out, was supposed to hook it up. And it was cold and wet. Where he would was dry but he didn't wanna do it. So he said, "I have to get on the roof." And I said, "Why? No one else has ever done it. Any time we've had problems, they would pull the meter out." "No, you can't do that now, either get on the pole or on the roof." We cancelled and had to wait another several weeks to get another appointment. But when he left, he didn't stay on the driveway. He ran over my sprinkler heads and I complained.

Sunrun seems to have a decent deal and it wasn't breaking my bank. It seemed like it was a good investment. Everything with the installation seemed to be fine. There was an issue, but it was not Sunrun's fault, but someone turned the power off for the solar, so that would definitely affect me. What was cool was that I got an email that said, "Something looks wrong. We'll have somebody call you to reach out and support you, because we're not recognizing solar connection." Something was off with the connection that Sunrun recognized on their end. I would have went months without ever knowing that. So that was a huge thing unrelated to the install, but the follow-up on their end was a pretty big deal. That was probably my biggest win right now. It was a simple fix that they talked with me on the phone about, and everything worked out.

Switching to solar was something that we thought about for a few years before we did it and we didn't know exactly how to go about it. Then we found out there was a program where you lease the panels. You put out nothing upfront. The company that we use came out and our lease is through Sunrun. It's been a win-win for us. Our bills are $5 or $6 a month and there have been months where we had credits, so we had no bills. Usually, one month in the winter, we will have what I consider a normal bill and that's when the panels aren't generating any electricity.

Sunrun checked the roof and figured out what it needed. Then, the install team came out and it was pretty good. I watched what they were doing along the line. Now that we have the system, we're doing about the same on the utilities, except using more and more electricity and less gas.

I'm very happy with the way our solar panels are working to keep our air conditioning running 24/7 during this hot summer weather. We had a good understanding with Sunrun from the beginning. We first met up in December of 2021, and that was when I signed the contracts with them. They were here within about two weeks after that in the beginning of January and did the installation of the panels. We were told that we'd hear from them in a few months once they got the final permits approved in the county and the final inspection, and coordinated through PG&E before they turned on the panels.

The benefits of using solar panels are not so obvious. Most contracts benefit solar companies first and users are left with a small margin for an error to collect gains if they decide to sign with them. Therefore the best option is to buy solar panels up front. But here is another problem: our houses can't last longer than 20 years without a major repair. In this case this is a roof that needs to be replaced. And if you have solar panels on it , it will cost you all the benefits gained from sighing with solar company (depending on the contract - from my experience Sunrun has the worse terms) to remove them. Also, how effective are solar panels if you decided to buy them so that you can re-use them on the new roof?

Sunrun installed 32 solar panels on my roof in Lincoln MA in 2012. They were paid off in 4 years and since then I have received an average of $2400 per year in SREC payments. I’ve driven a Chevy Bolt EV since 2019, charging from my roof solar, essentially costing me nothing and saving 2 tons of CO2 by not using fossil fuel.

We purchased our system just over a year ago. It is financed with Goodleap, who already paid Sunrun. Sunrun used deceptive sales tactics by presenting the all popular 30% rebate check from the government as a guarantee. $26k that are salesman GUARANTEED we will get, at least three times as it is why we made the purchase. Over and over he promised we had nothing to worry about, we will get the check and then just pass it on to goodleap. If we kept the money, our payment will see a substantial increase.

I live in Orlando, FL for context. The product is solid, but do your homework before going solar and DO NOT go with Sunrun. To start, they don't offer power banks and tell you, you'll get a credit through your energy provider for excess power and I don't think in 3 years I've seen one cent. So definitely go with a company that offers a power bank first. Second and most importantly, their customer service is HORRENDOUS! I've honestly had better luck getting airline customer service to work with me. The worst part about it is, Sunrun CS might work with you, might not, I wouldn't know because they don't return calls, emails, I had to get my case escalated through Twitter and the escalated case manager still ghosted me.

Bryce came by to touch base about our solar panels and make sure we are happy with our service. He was helpful and informative and easy to talk to. We are very happy with our experience today and feel that we can reach out if we have any concerns going forward.

We had solar panels installed a few years ago, Sunrun is now responsible for our array and I am pleased with the level of service. Bryce ** went above and beyond in assessing our ongoing needs. The savings on our electric bill have been great and it’s nice to know we are utilizing a cleaner energy source.

Very happy with company, saving lots of money with solar panels installed in my home, Bryce ** just stopped by the house to check on the system and to see my electric bill from National Grid and I have not paid a cent since March of 2022 and have over $800.00 Dollars credit.

My family and I signed a contract in November 2021. And today (July 8, 2023) I still don’t have my project finished. With Sunrun there is no urgency, no one to talk to to get your project finished. I was the one who called the city and the fire department about the permits. And when I called my project manager to let them know what is holding up the permits. That person is not my project manager. Now at the end of this project. My project manager is a woman named Dessera. And when I talk to about the project. She yelled at me over the phone. Dessera gets mad when I tell her we are paying for solar project and No activation. Sunrun got paid by GoodLeap the financial company. And I am paying an electric bill and for the solar project. Don’t go with Sunrun they take too long, no customer service, and when you do talk to someone. That person yells at you. And you pay for something that you can’t use. And take a year longer than it supposed to.

False Information - Customer Service Agent Dis-report report to get me sign up and install Sunrun Solar system. She was lying with signup bonus and dis-honest with the Inspection report and the agreement contract. Verbal agreement and Agreement contract was changed after the installation. I was promised to a 95% energy savings but the changes on the contract shows I could only saved 44%. I was promised for 21 solar panel on my roof as the site inspector suggest but they only installed 10 solar panel and there are enough room to fit all 21 solar panel including my garage roof. Now I'm stuck with Sunrun Solar system and I can't have other solar company install their solar system.

not mentioning they did not tell me that the electric company will still charge me administrations fees of $40 a month (so far) and said, "No more bills from the electric company so you will end up paying double the Bill." Big mistake that I signed with them, I will be an advocate warning people About Sunrun/Costco.

We signed up for autopay last May 2022; this February our credit was compromised. So we were calling all company that we were set up with autopay to give them the new credit card information. Thinking Sunrun being one of them. But Sunrun had our checking account information. But at the same time when we called Sunrun we were informed that our Solar panels had been shutdown to our surprise for 15 months or so!!! After me speaking with seven different customer service representatives and then finally a supervisor I got an answer saying that it was an internal error by Sunrun.

Updated on 10/09/2023: I recently had my roof replaced due to some hail damage. The solar panels needed to be removed and reinstalled for the repairs to be completed. When the installers came out to put the panels back on my roof, they were unable to complete the job that day. It took around a month before another crew made it out to finish the installation. I missed valuable time of solar generation. The crew that finished the installation left several items on the roof: a water bottle, roll of tape, cut of pieces of conduit and other debris. I have been patient and trying to work with Sunrun for months to get someone to come out and clean up. I would have happily picked up small items that fell on the ground and were missed by the crew, but I'm not climbing up on my roof to clean up after their crew. They have refused to come out and eventually told me that I needed to hire a third part to perform the cleanup. I'm extremely frustrated and cannot believe that a company would allow such sloppy workmanship.

Hello. I signed a contract with Sunrun in July 2022 and the solar panels were installed in November 2022. I still do not have solar power. I've tried repeatedly to contact Sunrun and always get an excuse for their delay. They will not coordinate with me about when I will start my service nor will they allow me to contact a manager or supervisor. I have given up and do not know where to go to get help. I am starting with ConsumerAffairs and will next contact the BBB and a local news station. Please help if you can. Thanks.

We got four estimates for solar panels, including Sunrun, and decided to go with another company. The Sunrun sales pitch was high-pressured, complicated, and condescending. We went with another company who explained the process more clearly, answered our questions more thoroughly and fit our budget better. Since then, I've had a call from Sunrun "to schedule a contract", a salesman come to the door to bad mouth the company we chose and five phone calls to my husband. We can't get rid of them!

The sales representative from Sunrun promised things and they are included in the contract but then Titan Solar who was the installer said they wouldn’t do what was in the contract (the sub electric panel) until we actually add the room onto our house. It took several weeks before they were installed and then didn’t pass inspection because of the wiring not according to the plan. Then had to be reinspected by county and then APS wouldn’t pass it because they didn’t install the sub panel in the plans they had given APS.

The company will promise you the world and back to get a sale. The promise warranties on the roof, installation, etc, etc. Late last year we finally got the panels turned on after months of back and forth with inspectors and the city, etc, etc. 2023 in Los Angeles has seen record rainfall but even so, the panels were supposedly installed by code and the roof was fully inspected beforehand to make sure it was done correctly.

Signed up at Costco for free estimate. They were on time and polite. It was a good presentation. They were by far the most expensive out of my several estimates and not the best production guarantee. Of course every supplier says they have the best panels but who really knows. One issue that stuck was that according the kiosk man at the warehouse the Costco cash card was supposed to be 10% of the system cost, so in our case it should’ve been between $4k-$6k depending on which size system and how many panels.

When I say worst decision ever; the absolute worst decision. First it took them a year to finally get the system up and going. During that time there was hardly any communication. When they turn on the system there was no communication. I just started to receive a bill. The system was turned on August of last year. To this very day the system is underperforming and have required someone to come out to the home almost every month. I am now paying more for electricity than I was before I had Sunrun. I have to pay both the electric company and Sunrun for electricity.

The contractor licensed to sell solar to me for Sunrun made untrue promises, as a result, I have a system that only produces 1/3 of my actual usage. This equates to the system only saving me enough money to pay for the lease. When I reached out to Sunrun in regards to the under generation, I initially received what equated to a brush off. An email informing me that my system was generating what it was supposed to generate, and that it was similar to other homes in my area.

WOW, I cannot say enough GOOD things about SunRun. When we signed our lease with Vivint, they said that there would be no cost to remove and reinstall our panels. However, we didn't get that in writing, we simply trusted their word. We were naive consumers, and I'd like to think I learned my lesson. However, when I explained the situation here on this platform, I had an immediate response from Kimberly **, a member of SunRun's Escalation Department. She and I both did additional research, and though the evidence against my case was damning, she wanted to ensure my confidence in SunRun and agreed to waive the 5K fee for removal and reinstall of the panels. I could not be happier to be a SunRun customer now. She was responsive, helpful and pleasant to work with throughout the process. I'm happy to report that good faith, reputable business practices and customer service are NOT dead, at least at SunRun.

Sunrun's installer in my area is Freedom Forever. They were my first point of contact. They never told me to contact Sunrun, in fact they tried to fix the leaks 4 times and then told me the leaks were not from the solar install. They removed the solar panels so I could have the roof inspected (at no charge). The leaks were definitely caused by how the mounts were installed. They never notified Sunrun that I had roof leaks and that the panels were removed to inspect the roof. Once the right person at Sunrun got involved the situation was resolved within 3 weeks. This is after Freedom Forever jerked me around for 4 months.

DO NOT SIGN UP FOR SUNRUN. I was given wrong information by my salesperson and if I had the information I have now, I would never have signed up. I filed a Misinformation By Sales Representative form A MONTH AGO and was told I would have a response in 5-7 business days. On the 8th day I reached out to the case manager just to find out my case was given to a new case manager which again was 5-7 business day response. Guess what, no response yet!

We have had Sunrun solar panels for several years. Our HOA redid our roofs, requiring the removal of the solar panels, which Sunrun did within several weeks of our request. The roof work has been completed. We requested they reinstall the panels. They gave us a date of March 16 which was one month away. We were not happy with that much delay but accepted it. On March 16, nobody showed up to do the job (even though I called them on March 15 and was told they would come in the morning). We waited, and when they did not arrive, we called & were told they could not come that day & could not come until April 12.

Longtime Costco Member! Purchased solar in 2019 thru Costco’s company, Sunrun. First rainstorm after install, garage flooded. Sunrun came to repair leak couple weeks later. Late 2022 with heavy rains, experienced another leak in bedroom directly under solar install. Sunrun sent team, was told leak was repaired. Sadly with next large rainstorm, leak began again except worse pouring onto hardwood floor and causing damage. We had leak inspected by private company. Damages more extensive than initially told by Sunrun. Now dealing with mold. Inspection reports/photos/images of damage all provided to Sunrun. Despite knowing we have mold and health issues involved with living with mold, over past 4 weeks, no one has called to follow up. Now forced to get an attorney to deal with issue. To say Costco and Sunrun have neglected us is an understatement! We will be taking any and all legal action against both Costco and Sunrun.

This company has been a complete joke since day one. My biggest mistake was falling for the sales pitch of the rep that came to my door. He then disappeared and I was unable to get a hold of him as soon as he got his commission check. If I can rate negative stars I would. First off they took 6 months just to install the solar panels. They kept calling to reschedule. I had to take time off of work every time. Whichever crew they subcontracted to install damaged our home in multiple areas and when I called to have them come and fix it they stated the damage is a liability from install and there was nothing they could do. Next nightmare is the usage wasn't even covering what they told me they would cover so I was paying a leasing payment to SunRun AND I paid OVER $1500.00 to my Electric Provider. What is the point of having solar when I am now paying double what I would pay normally. Without the Solar I paid less than that for the WHOLE YEAR!

This is the most mentally and expensive mistake I have made. Should have done my research better. Instead of having a cheaper electric bill, I now have a regular gas bill, united power bill, not a $20 bill like they tell you. It's $106 around that range and now a mosaic bill that you purchase your panels through, I had my service connected in October. We are now in April. Service still does not work. The panels trips your breakers so electricity goes out in different parts of your house all the time, and all customer service says is, "We will have someone out to pacify you," and NO one ever shows up. They have called to reschedule appt because they cannot get a tech out and then say they will give you a credit that they never do as well, it's all lies. They tell you what sounds good to get you off the phone. I promise you'll be sorry. I've considered selling my house to get rid of the nightmare.

My solar with LG battery just recently installed and with a very poor installation. After the rain, the roof has water leaked and damaged the ceiling. Rain water also sip in to the electrical pipe and get inside the battery which now not performing well (discharge very quickly). They installed 1 inverter initially and utility company rejected it since not enough capacity being supplied by the solar panel (wrong Sunrun design). Installed 2nd inverter but forgot to connect to the battery. Very very poor and slow resolving the issue. Roof water leak and ceiling were fixed so far but the battery change and 2nd inverter connecting to battery still not yet resolve for 2 months now.

My wife and I had solar installed on our roof last Summer and our system went live in August of 2022. We opted for the lease approach instead of a purchase. So, we did not have to put any money upfront at all. Zero. I work in Finance/Accounting and generally feel that if it sounds too good to be true, it usually is. But in this case, it truly has turned out even better than we could have hoped for. We went with Sunrun, because they had a kiosk in Costco and we have used Costco's other services in the past, like for our car insurance and have been very happy with it.

Do not use Sunrun Solar! If I could give them 0 stars I would. We’ve been stuck with them for longer than I care to remember and we’ve had nothing but problems. Customer service is a lady from India who doesn’t have a clue but what’s scripted for her to say. Recently we needed critter guards installed and they tried to charge us 4x what other companies would do it. Now they are trying to charge us $350 to make sure a reputable company did a good job. Otherwise they are canceling our warranty. This place is a shady business!

Jarid was very professional with explaining the benefits of going solar as well with keeping the meeting in a timely manner. And the information contained enough so I didn’t get overloaded on everything that has to do with solar.

Had a system installed by SunRun. They DO NOT HONOR THEIR WARRANTY. My system has been broken for TWO YEARS now and they keep saying that the part they need is "out of stock." But if parts are out of stock, how are they still installing new systems for new customers? FIX MY SYSTEM!

One of the best things Sunrun does well is a detailed explanation of the Solar installation process from start to finish. And you can all have it on paper sent to your email where you can review it to your heart's satisfaction. A good roof condition is a plus. Their financing is very attractive. Sunrun is very active where I live. I have seen five homes with completed solar installations within two blocks around me. They are very busy here in Southern California & one has to be patient. I have been a Costco member for nearly 20 years. Getting Costco's additional warranty is a plus. And if you are a member, you get quite a bit of reward from Costco. Many of the employees of Sunrun I came across were professionals. One in particular, Ms. Nichole is exceptional. She kept me up to date even when I was out of the country, on the far side of Africa.

100% DECEPTIVE AND IRRESPONSIVE COMPANY. If you are considering solar energy and hiring SUNRUN, please read my experience with this company, as well as others’ at **, where SUNRUN got 1.52 points out of 5.0 from 817 customers. I have been approached by a SUNRUN employee at COSTCO and I agreed to receive a NO COST/NO COMMITMENT consultation from SUNRUN. The next day, on April 07, 2023, a SUNRUN’s Solar Consultant visited my home. He explained how solar panels worked, provided me with an initial estimate for the service, yet to be confirmed when the roof was examined, and described the next steps, if I was interested.

What a waste of a year. That's how long it took to get the ball rolling. I had numerous representatives that never kept in touch. Come to find out 2 days before my installation that they changed my system without telling me and that my loan had expired and I would have to apply again for the loan and it would cost more money. Disappointed to say the least. I’m unclear how these people are still in business. Horrible and I do mean horrible customer service. I was told that their job was demanding and stressful why their turnover rate was so high. I had 5 reps that were useless. I had to take care of permitting myself cause they didn’t do it. Again horrible. Needless to say I didn’t get my system and I’ll be looking elsewhere.

Everything was explained and on the timeline that was said to us by Sunrun. The installation was fine and all the installers were very nice. The solar panels have been installed for months now and the monthly bill went down about 50%.

Sunrun needs to tighten up their act a little bit when it comes to their people in customer service. After their rep did the presentation over the phone, there were a couple of things that I wasn't clear on, but it was explained in the fine print. I didn't read the whole fine print though, so I'm unclear on some financing programs. Other than that, the installation went smoothly and there were no problems. They did the panels in one day then they had to come back and tie up some loose ends with the box.

The sales rep was excellent. The only thing is -- and I understand that it's taken almost a year to get everything approved through Xcel Energy because there's so much demand -- we were a little frustrated with the six months it took for Xcel to finally put the meter in and get everything pushed. But Sunrun was right on top of it when I talked about it to them. We were always kept up to speed. Any time we had any question, we got a call almost immediately. It has been an incredible experience. I've already noticed quite a bit of difference in February versus December and January. I'm sure spring, summer, and fall will be gangbusters. We're very happy with Sunrun.

Enrolling with Sunrun was super easy. I gave my information to the guy at Costco. Then another guy called me, set an appointment, came to my home, and talked about how things might work. We decided to go ahead. Periodically, I would get a phone call or an email updating me with what was the latest. One day a crew was here, and they set it all up. They gave me a video for what to do when APS finishes their stuff to switch it on.

Sunrun is not producing energy or services. Here is a list.

Where do I start! A year and a half to finally get the system installed on 9/20. Run around in circles, getting electrical permits passed by calling all the time, no one knows what the other person is doing. 10 visits to the house with 0 knowledge of prior engagement. Approves 2 batteries and finally installs one that I was told city won’t allow. Lies… I know how an active system.

It was 2019 when we decided to go with Sunrun. We had to add a second system last year because with the first system. we weren't getting enough coverage to cover all the electricity needs. I went back with Sunrun again. And I'm less than pleased with how that second experience turned out. The first system is 18 panels and the second system is 8 panels. And the way we decided on that was based on the electricity bills and what we thought our roof could accommodate. We took a large tree down, which is why we were able to put additional panels on this past summer. It took months of me contacting them to get them to come out and figure out whether or not I could put additional panels on the house. I kept telling people, "Look, there's trees down. We have a new roof that we can access to put the panels on." I've had different people contact me. I hardly was ever able to speak to the same person twice.

I had an appointment with Sunrun and the rep didn't show. That was kind of disappointing because I had arranged my calendar to talk with her. She said she was doing a wellness check, and I said, "Great, I love that." But then, she didn't show. The installation was great. There was one flaw, and they came right back and fixed it. The guys on the ground seemed great, but I wanted to have a conversation about the bill. I got the bill from PG&E, and it covered electricity and gas, and I haven't straightened that out. So, I knew there was a conversation to be had.

Enrolling with Sunrun was very smooth. The time frame of installing and getting the system up and running took two to three times as long as they promised. It was always scheduling. The blame was it was ComEd. Then, when I called ComEd, they said that it wasn't scheduled. There was he said, she said and it was very frustrating. Once I pushed the issue, everything got scheduled quickly and was taken care of within two weeks in getting the system on. Then, it took another month and a half for ComEd to flip the switch.

Enrolling with Sunrun was easy, and from start to end, they said installation would take up to six months, which it did. They had to go through the village and get inspections and permits. That took some time, and I realized the village I live in is a pain to deal with. Overall, it was good. With ComEd, their prices keep going up, and this compensates for it. On my account, I can track what I'm producing every day through the 12 months. As long as there's sun out, you can produce solar power, but if it's cloudy, you're not producing any. If you don't produce enough, they re-evaluate it for six months, then you put more panels on, which means you'll produce more solar power. Definitely look into Sunrun. If you're looking to lower your cost, this is one way to do it.

The Sunrun installers did a very professional job. We've had the panels for a few months, and we're looking forward to seeing the benefits during the summertime.

Initially, my enrollment was fine. But there was a very long wait. The rep said the process might be six to eight weeks. Instead, it was 12. Also, the rep told me we would get set up with Shell Oil because they have a buyback program. That didn't happen and I kept getting bills from my regular utility people who didn't do a buyback program. Other than that, the installation crew was efficient. They got the job done in a day. The installation was excellent and I'm very pleased.

Sunrun's reps were super professional, especially the sales rep that we worked with. Once we got to our other person, they put us in charge of our account, fell off some with communication. Other than that, Sunrun was very professional about all of it. They looked at what our annual usage was and tried to at least somewhat match that annual usage. And they allowed us to push back and say we don't need that much or we would like more. It was a six-hour install in total. They came in, knocked it out, and left. We put the panels on one side of the house where you don't see them. That was of one hope, that we didn’t have anything that was visible. The app's downfall is that it doesn't have what you have consumed, so it means a guessing game. But the app shows you the last day and the last week of what you've produced.

My electric bill kept going up so I checked out Sunrun. I have a Tesla and I knew I needed to use more electricity because of that. Signing up with Sunrun was fine. I had a good man that worked with me and who was helpful and friendly. Check out Sunrun, especially if you wanna do the power purchase agreement. That was easier than having to pay a lot upfront.

What they said they were gonna do and what they did were two different things. I don't know if Sunrun knew what they were doing or if the state or the town allowed them to do that. Also, we have the product at our home but I'm not sure if we're saving anything because we still have to pay for it each month. Before the whole country got increased, we were paying a couple of 100 bucks a month for electricity. Now, we're paying 200 bucks a month, plus we're paying Sunrun 100 bucks a month. I was under the impression that if we got the solar, it would cut things back. I wasn't aware of everything that happened.

Sunrun is cheaper. And for the price, it's good. Enrolling with them was easy. The solar panel is good. I can recommend somebody else because it's working.

I went through the whole procedure of getting Sunrun's representative and explaining everything. After that, we signed up with them. Kyle was good. He was adamant about everything that we asked him. He gave us not only explanations but he was on top of whatever issues we're having. I thought it took too long, so I started bothering him. But he called me and let me know what the procedure would take and how long. So, there was a lot of ease of mind through him. The three installers came in, did their work and left. They were on it. It would take four to five hours but they knocked it out in a couple.

Sunrun seemed accessible. We talked to a guy in Colorado, gave us all the information. He was very pleasant. And it seemed safe. They got everything installed. They had to change out our electrical boxes because those were from 1951 when the house was built. So, those were all brand new and looks great. We have a Tesla battery on the side of the house and 12 panels. It took several months to get them activated because they needed to get the city to inspect it. But they finally got it activated in October.

The enrollment process with Sunrun was fine. Installation was quick and easy as one day. Our hiccups came with the city inspectors and getting all the designs and everything approved. That was the big delay. Sunrun was helping with communication. For the most part, it was really just them working with the city to get a day to come out and check. There's nothing we can do about it.

I felt very satisfied when I talked to the rep of Sunrun. I didn't have any unanswered questions. The installers were also great. They were fast and friendly too. However, I'm still getting charges from PG & E and from Sunrun. It's hard for me to see where I'm saving right now when I thought I was supposed to cut my bill in half.

The panels came out faster than what they had thought. However, I don't think there was a true disclosure on the tax benefits. I was just told that there's a 30% refund on going solar, and I'm sitting here, doing my taxes and it wasn't really true.

The customer service representatives from Sunrun were kind. They answered any questions I had. I've had the solar panels installed for quite a while and I was hoping I would be getting some system, which I could use the stuff from my panels. If the grid went down, I would still have the whole thing, but it's not that way.

Signing up with Sunrun was easy. I changed plans a couple of times and settled on the one that I liked. It was pretty straightforward. The installers came out on time and did a pretty decent job, but there was a mix-up in the panels because they couldn't get the original panels that I contracted for because of shipping delays. They gave me better panels, but the permit was based on the old panels, so it was probably a month and a half delay before we could get it activated. Now that I have the solar panels, I hardly pay any electricity. I saved around $150 to $180 a month on electricity. I have a mobile app and a web app so I could see the following day for everyday usage.

Sunrun's reps were very helpful in every step and they answered all the questions very well. The process was very smooth. For the installation, they were on time and they installed the system very well. Since we went solar, the PCH bills are much lower.

The lady I've worked with explained the difference between owning and leasing. Overall, they were pretty informative. Everybody we dealt with at Sunrun was awesome. Our experience with Sunrun was pretty good. The installation was done in August but it took up until late November for our electric company to come and get it turned on. We can go on the Sunrun website and it shows what we're producing every month. My electric bill was down for the month of January.

The rep was in contact constantly and made sure we understood exactly what we were getting into. The enrollment was very easy and smooth. We've had our electricity bill down significantly, so even with the price we're paying for the solar panels and the amount of electricity we're using that we were having to pay, it's still much cheaper than what we were paying before we had them. So far, it's been a very positive experience. Sunrun had exactly what we were looking for. It was a quick and professional experience.

Their rep quoted me a price on my roof with all-new lumber to go on plywood and they found out they don't do it, but the price was the same for the roof. Then, Josh promised me $500 because the salesman that I originally had got a higher paying job and I never received that $500. Josh will not even call or tell me where this money is that he was going to give me to help compensate for that money. I've called Sunrun already and they said they know nothing about it. People should make sure that everything is okay with the salesperson and that they don't just shrug you off after. Other than that, everything has been done and I'm satisfied with the people that did it. The workers were great.

The sales guy that we had was awesome throughout the whole process. He answered all our questions promptly. Whenever we send emails or give him a call, he was readily available to answer our questions. If he didn't have an answer, he went and got it and brought it back to us. The only thing I didn't like was, I have a flower bed on the side of the garage and they didn't take any precautions to protect that during the installation. They destroyed a lot of my flowers.

Enrollment with Sunrun went good, and the installation was smooth. However, when I try to pay the bill, the automated system kicks out my bank account, and I have reported it in a couple times. Besides that, my electric bill is a lot better than it was. I've had a couple of people who have asked me who we have, and they're like, "Oh, okay. Have you had a lot of experience with them?" I'm like, "No, this is my first time."

I had panels put on two times. The first experience was great but my experience last year to put on the second batch on a different part of the roof was not good at all. I called the original guy and he said they would love to help me again. He sent me somebody else and they gave the estimate. We said, go, and we had a timeline. It didn't start promptly. We didn't pass inspection three times.

I had Sunrun in my previous home 13 years ago. I sold that home. When I moved, I didn't have solar here, so I called them again. The first experience on my previous home was great. The experience with this one, they scheduled installation and then they failed to show up twice. I was very unhappy about that. They showed up on the third visit, but it was at 1 o'clock in the afternoon and there was no way in the world they could get the job done in three hours. They worked a little bit that day. Then they came back the next day and they worked till they got the job completed. I contacted someone at Sunrun. He promised me a $500 Visa card for my troubles, which I never received. I emailed them several times and never got a response.

Everything went well when I signed up with Sunrun. Everybody that I talked to was great.

The Sunrun guy explained everything in detail then six months later, I called back and signed up with them. The installation was done in a short period and the installers did a great job. I needed more panels but the city government told me I could have only eight. But otherwise, everything's perfect.

I was told by the sales rep I was supposed to get something, but he quit. I talked to another sales rep but he never called me back. The person on my job who referred me received his referral fee, but I never received anything. I was having problems with getting the system hooked up, but Sunrun eventually took care of it. The person that was doing the calls to set up the appointment was very rude to me. She was telling me when they'd be at my house. I told her, "I don't just let anyone in my house when I'm not there 'cause you hold the sole responsibility, and you may want to ask me what works for me and not tell me when someone's gonna be there."

Enrolling with Sunrun was an easy process. It didn't take long at all. The rep helped me out. However, the installation took longer than expected. It took four months. When they installed it, they had to come back again to reinstall it because they didn't put the wires in the right spot. Also, I have the Sunrun app but I don't understand what I'm saving.

Have tried to get SunRun to move 2 panels since the day they were installed almost 2 years ago. Today I finally was able to talk to a supervisor and was told that they won't move the panels. It has taken a number of conversations, most of which have been face to face to get to this point, only to be told that nothing can be done until the lease runs out.

Sunrun fulfilled what they promised me. The first part of the enrolment was really good. I had a salesperson that came out, gave me the whole illustration, told me all the bells and whistles, and he explained everything great. He was very informative. He made me feel real comfortable. He answered all my questions. Initially, we were told that we were gonna get our solar done by a certain date, which we did. They did it a week prior, which was great. I had a great experience with that, but it took close to three months before they fired it up. During those three months, I had to incur my regular electric bill. On top of that, I was paying Sunrun a monthly fee of 278 every month. They didn't tell me that I was gonna have to be paying double on everything. So, I wasn't expecting that. That was a hardship on me.

My electricity bill was starting to go a little too high so I decided to do something about it. I enrolled with Sunrun and the process was smooth. They did everything in one day. The county came to inspect and everything was good. I see now that my electricity bill is lower. I decided to start doing the heaters instead of using the gas. Gas is going up. Sunrun was a good service and they did great. I called customer service and the person who helped me with the contract was very good. He showed me how to do the app on my phone. I now have everything on my phone to look at. I had a good experience with Sunrun.

The Sunrun representative I worked with was very responsive. They were very attentive to getting my job signed off. They got the stuff installed. They had it inspected. There were some issues on it with the DOB billing department. But they came back and addressed the issue. However, I had to put an electric outlet for my car as part of my construction. It eats up some of the power that I'm getting from the solar panels. What they did was they took the past usage and said, “Okay. Here is what we can give you.”

We set up an appointment and the Sunrun rep came over to the house. It was very pleasant. However, somebody came and went on the roof and didn't even tell anybody they were there. My daughter-in-law just said people were walking on the roof. We didn't go crazy about it. But it would have been nice if they said something to somebody. They also sent me the directions on how to turn the system on. I'm 72 years old. I would have liked it better had they come over and shown me what to do or just told me what not to do.

Enrolling was very easy. The reps are very polite. They say sorry a million times. Then they tell you they're gonna give you a case manager. Nobody gets back to you and every time you call, you get another case manager. It takes a couple of calls and you get there. Other than that, I love having gone solar. It has been a good decision for me.

I was sold a system that promised to offset my utility bills by 100%. My utility bills are now HIGHER than they were before getting solar, they cannot tell me why or find a fix for it and I am on the hook for a 18,000$ contract for which I am getting zero benefit.

I had solar panels installed years ago on a partial house. They couldn't use the back of the house at that time because of the way the solar panels were made. The system doesn't do the job. I called Sunrun up and they came out. They did a full survey again and they said they can put panels on the back of my house. I asked why couldn't they do that 10 years ago and they explained. The guys that came up that did the install were a great group. I was one of the lucky ones that got to have a good group of guys that work well with each other. They knew what they were doing. The installation plan was not correct so it took them a couple of hours to get that squared away. Once they got the plan in place, they went up in a day and a half.

Thank you for the extension.

When the fellow came out and installed the meter on August 25th of last year was when there was the ability to record the difference. And when the Sunrun app became operational the day after, so it would give you your daily generation. Because August and September were still peak production months, I was surprised about how it offset the electrical bill for that first couple months. I was impressed.

We're having a horrible experience with Sunrun. We kinda regret getting solar panels. We had a big issue where the first original order was not producing enough. We had three different visits to come and check the equipment. We don't know anything about solar panels. We downloaded the app on our phone, but nobody really taught us how to read it. We didn't do enough homework on it ourselves.

I had many ups and down with Sunrun. Some of the stuff didn't go as planned. But otherwise, the experience was good. Since having the system, my bill went down a little.

I was at Home Depot buying some things and ran into the Sunrun guys at their display and started talking to them, and set up an appointment. The process was pretty easy. They always called me before I called them. They were telling me that the people were coming or the people were delayed. They were great. I'm very happy. My bill is much lower.

I had a system with Sunrun before. I did them again and they took care of all the paperwork. They took care of all the permits and the installation was pretty neat. It was almost a no-brainer. At this time, I'm still figuring out the Tesla powerwall and how to make use of the system more efficiently. I want to try to get a technician to walk me through other options and things that I can do with my system. I just haven't had time to call the technician or the customer service. Overall my experience is good.

The reps were really good except they needed to find a ground or something inside my garage before they moved and they should have done that way before. It took a long time to get things going. Then, what was weird was they installed it and then they asked me to pay for it. I think they got confused. But it all went on okay. I'm glad I went solar because the gas rates went up. Going solar is helping out in that respect and the monthly bill has been lower.

I spoke with a nice young man and he told me the options that I had. Then, the guys were out here for the installation. Going solar has been okay so far.

Our panel doesn't work very well and based on my app, they don't create enough power. I talked to the customer service and they made an appointment for me on the 31st this month. There will be somebody coming here to check on our panel. Also, they already started to charge me in the past three months and I need to talk to them about it.

The process with Sunrun took a long time. They couldn't connect the system with ComEd and my HOA went through it before they activated my system. There were a lot of moving pieces and looking back, it was expected that it took that long, it just felt like it took longer than it should have. Other than that, my experience with Sunrun was great. The guys who came in went up top to the roof and installed the panels. Everything was seamless and went exactly according to plan. They cleaned up after themselves and they were pretty much done within a few hours which was the amount of time they wanted it to take.

I have seven houses now with Sunrun. The rep I dealt with made such an impression that I decided to go ahead and get panels put on all the houses. Then they did the inspection. They found something that needed to be fixed. They told me it got fixed, and they got with SDGE and got all the permits done, got through the city, got everything done and next thing I knew, I was up and running. Since having Sunrun, there's a big difference. I've also never faced any problems with them till now.

The installation of our Sunrun was easy. They went to check the roof to see if it was in good condition. Then they made the time and went to the city to get the permit. It was fast, too. They took one day to install it.

Enrolling with Sunrun was very good. I have the solar panels installed and it has been smooth sailing so far. If I had any questions, I would reach out to the rep, and he would explain to me, and that would be resolved. I am very much satisfied because I haven't been getting an extra charge from Con Edison apart from the service fee I was told they would charge. It seems as if my panels are producing enough or more than enough sometimes.

The process was smooth. I did it in the summer so there was a high demand and it took a couple of weeks extra. The awning's been going good.

Albuquerque, New Mexico. $26,000 regret. AVOID. My system was installed on April 25, 2022. The installers did their work and left. No discussion. I was working in the home the entire time. I went out and noticed there were two issues.

I was contacted by SunRun but then they won’t even talk to me. What gives? I have a system that received a final inspection subject to one simple thing months ago, and SunRun won’t finish it. Then I was contacted by Kimberly ** at Sunrun’s Escalation & Prevention team. She did an end run around me and contacted my wife instead. And she won’t answer my emails nor my phone calls. Now I’m back to square one. She said, if I need immediate assistance contact my manager Keirsten **, but there’s no contact info (phone, email) or their director, Kelly **, again, no contact information. What are we to do? Be very careful before you sign any agreement with this company.

Sunrun made things right and has renewed my confidence in their company.

The return on investment wasn't anywhere near what we thought it would be. Sunrun was very interested in moving forward, which suggested to me that there was probably more benefit for them than was laid out to me. The front of our houses is like full day sun. But I know that our roofline has some weirdness. It's not a straight roofline. So it may not be ideal. But this was one of those things where they collect the energy, then they use and sell the energy, and then they give us a discount on the energy that we're using. But that was not what I was looking for. I was looking for an arrangement where I get to use the energy I recoup, and then I sell back whatever I don't use at a significantly discounted price. I wasn't looking for something where I was going to save six cents a kilowatt.

This company should not be in business. They did a great job selling us the product, however once installed, the panels were not working correctly. Their customer service has been despicable. We called them numerous times to come and look at the panels. Finally, they came 3 different times. The first 2 times, the technicians were completely clueless and could not conclude the issue. During their third visit, they determined their converter was fried.

When I submitted to get a quote from Sunrun, a consultant instantly called me and set up a meeting. Her name is SHALIMAR **, the solar consultant from sunrun. She did explain a lot of things and when I asked her what's the difference if I get it from Costco or from them online, she said there are just different "credits" that they offer and she can definitely offer me some $$$ credit afterwards. All these conversation was recorded I believe. Here comes 3 months later, all the installation and all are in place, I kept on following up on her, text and email -- nothing, and she does not response anymore. Be aware of this lady, she's so talkative and all to get you but when they get you, they disappear into thin air.

Updated on 01/11/2023: I had written a "not so very rosy" review of Sunrun on the 01/03/2023. On the 01/04/2023 Krystin from Sunrun responded by apologizing, and they have a "ton of apologies" in their store but no meaningful action comes out from them. I sent her a private message and that was it, No phone calls, no emails. No response at all from Sunrun. You just cannot shame them enough to make them tick. I had started the process of getting a technician on the 12/03/2022. It is 38 days already. My house is leaking like a sieve and Sunrun doesn't care two hoots about you or your property as the only care they have is to make a sale. After a sale,... crickets. I would not install their panels even if they were the only solar company left on this planet and even if they were totally free. And I still await a technician to show up.

We have had Sunrun solar system for little more than a year. Everything ran great until last night. Multiple Bedrooms that connected to the Sunrun Solar System lost power. I contacted Customer Support, and they said they would not do anything until we could get electricians to verify the problems in the Sunrun Solar systems, including power breaker panels. If you look at their warranty or website, they say "worry-free" warranty, which covers equipment repairs and replacement, including parts and labor. I am so disappointed, I wish I had known this ahead before jumped both feet in.

On May 16, 2022, Sunrun removed my solar panels for new roofing and were scheduled to reinstall the panels on June 28, 2022. The unexperienced install team was a complete disaster-after installing and uninstalling several times over a period of three months, they completely destroyed my brand-new roof. I was informed the entire team was fired and Sunrun paid for another new roof. After the new roof was completed in November, I reached out to Sunrun to request new panels to be reinstalled as the old ones have a lot of wear and tear due to the unexperienced team throwing them around and scratching them through our concrete driveway.

I was so excited to finally purchase my solar panels. The entire experience has been so stressful. I can’t get consistent answers from anyone in the company. Everyone has a different answer for the same problems. My solar panels were up and supposedly running for a month. I kept calling the company telling them that their app wasn’t showing any production. Finally after multiple calls someone came out and it was found no one had turned the system on after I was assured it was turned on. I wish they could take them back and I could find a more responsible company. It seems like they have very little employee training starting with sales all the way through. There was no option for “0” stars so I had to give them a one star rating.

Purchasing with Sunrun was good but after they make the sale, they don't care about you. It took a long time to get the product activated.

I got a call from Mike out in Ohio regarding my inquiry on solar energy and he was very professional and personable. He was genuinely a nice individual to talk with and I got a good feeling with him. He provided information about the company and gave us a proposal. His recommendation was to a purchase system versus a PPA or purchase power agreement. The numbers, however, just weren't there.

Not customer concerned. They ignore any request for information. The do 'not' return emails or phones even when they state they will do so. They claim that the system is working and in reality it is not working as sold or designed. Avoidance is their approach and process to issues, along with railroading the customer. I have also experienced false claims/statements.

2 Things happened this year. One is that we had a leak under our solar panels, and the other was that our inverter for the panels wasn't functioning properly. Sunrun couldn't handle our having 2 problems, let alone tackle one. My husband called Sunrun 12 times over a few months' period with promises that Sunrun would get back to us. Finally, Sunrun sent out a team to remove the panels so we could fix the leak. The team came out and said they couldn't remove the panels because they didn't have the correct tools because our panels were "so old" (we've had our panels for 8 years) that they stopped making those tools anymore.

Sunrun is one of the largest companies in the industry. I spoke to four different solar companies and the parts with some of the other solar companies, but I did not like them. What I got, was purely just a sale. Sunrun at least made more sense of what they were saying, the way they said it. Even when I met the sales rep, I got the same thing, it was a sale, but genuine. There was great eye contact and energy.

We battled with Sunrun for 9 months. In brief, they don't use a stud finder to find the joists, they instead drill multiple holes in the roof to find the joist. We had water leaking from a dozen spots in a new roof. They took the panels off to have the roofing company put on a new roof, then reinstalled the panels the same exact way. After the first rainstorm, water was dripping from multiple spots. We had to fight to get the panels removed and off our property, then have the roof repaired again.

I like the idea that Sunrun is a leased program. I looked at some other ones and it was gonna cost me at least $20,000 upfront to buy these panels and get them put up on the house. Sunrun was very professional in working with me. We ended up having to have units that would come in and upgrade my electrical service to the outside box. But other than that, it was a very good process. I'm very impressed with their crew and the work they did. For the summer months, Sunrun has done beautifully. But with winter coming on, I didn't realize that it would be that significantly dropped as far as how many kilowatts I get per day. But on the whole system, I'm very happy.

The sign-up was okay. They did the measurement and gave me the numbers. However, the install was horrible. Once I started making automatic payments, they were not getting back to me. They didn't return my calls. I called everywhere but no one helped. They completely ghosted me. I ended up escalating through Costco. Sunrun finally got back to me after three months but I must have called 50 times. The pains of going through it makes it not worth it. It was a horrible experience working with them. They outsource all their services through a third party and whoever's managing it just don't care.

In the beginning, it felt good because the rep kept answering me. But after the panels were put on and after getting the first bill of Edison, she hardly answered me right away. I don't want two bills. I was told I would only gonna get one bill from Sunrun and I was going to be having credits. Right now, I'm minus $48 and some change of credits. But I like Sunrun so far. It's saving me money.

All questions were answered, so I was happy with Sunrun. They were timely. I could talk with them and the work was good. If I got a problem with something, I gave them a call. Everything with Sunrun has been fine with me, so far.

I asked the team a few questions and they answered them. They were courteous and informative about the process. And so far, they were all good. They went into full detail about how they would go about checking the roof out and installing, about whether I would have problems with the roof or about leaks, and how the process went forth with them installing everything on the roof. Angelo told me that acquiring the permit would take until December or maybe even January, but they came out a couple of weeks ago and it's already up and done. They got there 8:00 in the morning, and they said it would probably take them until 2 o'clock, but they were finished by 12:00.

The quote was a bit high.

I know with permits, that can take forever. But it has been such a night-and-day difference from the first company that we had talked to, that there are a couple friends of ours who are looking to go solar too. I said, “When y'all are ready, let me know, because this company has been so great to work with.” I could not be happier with how things have worked out so far. It has been seamless and quick.

Sunrun gave me all the information I needed to make a decision. Also, they weren't pushy on trying to sell me a solar system. They understood the situation that I had, and the timing for me. They asked the information on my house. I needed to send in 12 billing cycles of payments from PG&E and that would lay the foundation for exactly how many panels and wattage usage that I would have or the amount of electricity that I use.

A rep talked with us about the different packages deals Sunrun had. We also had someone come and look at the house, and give us what would be the best fit for us. We chose one and will have it put up soon. The signing up was a good experience.

Sunrun's reps were very helpful, especially when they were trying to come and do a survey. The person who was drawing out a plan for me was very nice as well. They came up with a very detailed plan on the prices and I even requested them to give me different scenarios for the plan so that I could plan a little bit better. Then, since I have contact with other companies, they don't seem to push for a house survey because most of the time, they're just looking at the map from Google and they have all the information they need.

Sunrun's product goes through a central inverter while SunPower's panels have individual micro inverters. Also, SunPower manufactures their own equipment and I could buy the system from them instead of renting it. So, I ended up going with SunPower. But Sunrun is a good option. That's why they are still with Costco, because Costco wouldn't have any second-rate vendor. Sunrun's rep was also great and very informative.

Sunrun was knowledgeable and straightforward with everything. They had clearly laid out data and what they were offering seemed to seem to make sense. Most of the data was sent over email, and conversations were had over the phone for following up on that data. They helped explain different options and pricing, and were courteous. So, it was a good experience.

The workers were good. I never had to second guess anything. They were on top of it and did what they were supposed to do. I like the app too. However, the company organization is horrible. Sunrun is the worst company in the world. They don't return phone calls. They don't follow up with what they say they're gonna do. It took them a year to do what was supposed to be three months. I wish I'd gone with someone else. I told a couple of friends of mine anybody else but Sunrun.

I have my Sunrun solar panels for 7 years and noticed solar production started reducing over the last 18 months. It took several phone calls to Sunrun before they recognized an issue and agreed to send a technician. When the tech arrived they had a device and could see that 11 out of my 43 panels were not working. They indicated that they will need to order optimizers which are back-ordered and could take up to several months. The technician indicated that new Sunrun installs will get the priority. I am now making 30% less from my solar panels while Sunrun puts resources to new installs. I have a problem with a company that cares more about new customers and less about existing customers. That's a poor way to conduct business.

We liked what the Sunrun salesman had to say. Our experience in enrolling with Sunrun was great. We didn't have to worry about anything. They did one installation, but we weren't getting enough solar power. They came back this year and put more panels up. We're doing a lot better now. However, I don't like the customer service now. It's hard to get ahold of the right person. I don't find them helpful. It was better then.

They have me wait for 5 months to finally turn on my solar and when that happen I began paying the loan days after the solar turned on. Completely unacceptable, then when I tried to talk to someone they ignore me and stop responding to me calls and email. I will make everyone in my neighborhood know about this. Terrible.

We went through Costco and they have the process down pretty good. They had good follow up. The biggest hurdle that we had was the delay from PG&E. They dragged their feet for months for an inspection even though the project was signed off by the county and Sunrun. Also, the installation could have been better. The guys were all good but there was stuff left over everywhere, which you normally wouldn't find with a local contractor. And we had just painted our house and they were using their ladders to get up on the roof. I had to repaint where they had their ladders against the roof because they were doing raw metal-edged ladders instead of running a pad along it. They could have done a little bit better with their duty of care.

I was very happy with Brooks, the guy who came and evaluated my solar. He was a really great guy. But when it came to the people who were supposed to help me, they were the worst. The first one I had was Caitlyn. She was very ecstatic at the beginning. Then after that, she just totally dropped off. She would not respond to any of my phone calls, my messages and my emails. Brooks had to intervene to give me another person to talk to. But they were pretty much the same. I sent Caitlyn an email saying, "I would like to speak to a supervisor." But I'd never spoken to a supervisor the whole time. That was one of the worst customer services I ever had.

I liked the installers. They were courteous, professional and efficient. They knew what they were doing, and they seemed to understand how to deal with people.

The rep that they sent out was pretty good at explaining all the technical aspects. The people that were involved with the Sunrun district manager were very nice and professional. But in the beginning, there was some deception there, particularly around the financing. I paid $8,500 to finance $30,000 worth of panels. Then Sunrun came direct to me and I pointed out that under the Costco program, I should get $2,000 or $3,000 worth of Costco cards. I ended up getting 500 and then they said, “Well, we’re gonna give you another 500,” which still didn't make up the difference. So I didn't get what was promised with the cards. I called up the district manager and he wasn't cooperative, and just left it at that. I don't have time to follow up all the time trying to get done what they're telling me that they were supposed to do. So I didn't realize it.

The first month was okay. But now, I'm having a problem because they billed $400 and the solar is not working. I called Sunrun, and they said, "Oh, yeah, we're gonna open a case, see what happened." But until today, nobody called me. Also, the guy who did all the paperwork said, "Oh, I'm gonna give you $1,000, I think, $1,000 gift card." But they never gave me anything. I called 100 times, but he never picked up the phone again. After we've closed the deal and they installed the solar panel, he never answered the phone again.

From the very beginning, we had a really good salesperson that we felt really comfortable reaching out to. There were some times when communication was lagging, and we reached out to him to say, “Hey, what's going on?” He was able to get us in contact with a person right away. So even though we had some of those delays that we felt were a little bit lengthy at times, Sunrun was good about making sure that they kept us up to date of what was going on. It was mostly about making sure that they had received our information or we had received theirs, and everybody was on the same page.

Technically, Sunrun is good. But overall, the organizational part was horrible. My marketer left after two months of signing the contract. I was left with nobody who could help and I didn't know where to go or whom to speak with. Communication was horrible. I had a team coordinator who barely was communicating with me. It was hard to find somebody. But they did the inspection and the technical part, but not the management. It was horrible experience.

Home Depot and Costco are backing Sunrun up and those two big names made me go for them. But I made a mistake. They installed my system in June and until now, my system is not working. I keep calling them to come and every day, today, tomorrow, they say they are going to come. They keep on rescheduling an appointment to come and fix it and they give me an appointment on the 19th, then the 25th, and this time, on November 1st. To my knowledge, my system is working and producing. Their promise says that it's going to be a zero from your bucket or $20. I didn't even pay attention to the bill I received on the disconnection notice and Con Edison turned off my electricity. I end up paying almost $3,000 to restore it from June until now.

We met with the sales and servicing rep initially. He did a great job of walking us through the process, reviewing it with us, and making sure that any of our questions were answered. He was very responsive during as well as afterward by text. He was also very honest and transparent in answering questions that we had. When it came to the installation, the installers were very professional. Without being prompted, they took great care in making sure that the system fits in with the home. They did not complete the installation in one day because they wanted to hide some of the lines for the equipment. They didn't have a very special tool, which they normally didn't need, to complete the installation. So they followed up separately to do the end of the installation in a way that would not take away from how the home looks. So I was very pleased with that.

I was disappointed with their communication in the beginning. But after a while, I got used to it. The only problem I have is that there's not much communication with the customer. But otherwise, I'm satisfied with the work.

The installers did the installation of our Sunrun fast. The electrician came out and had an apprentice with him. The apprentice messed something up. So the guy had to come back the second day. But he knew his stuff and got me rewired, put in a whole new box for us. We just got our first negative power bill. APS, which is our power company here, tacked on all kinds of fees. So the first two months, we produced 15% to 25% more than our house use. But we still had a $75 bill because of all their fees, which wasn't ideal. However, that was when we were using a lot more power. Ours is gas. So in the wintertime, our electric needs dropped. The system, even though the sun isn't way up like it is in the summer, is still producing enough that we overproduced. We had a credit this month, which is cool.

Everything went perfectly with my enrollment experience with Sunrun. Within three months, everything was running. Now, my electric bill is cut in half.

I had a great experience with Sunrun. The scale and the size at which they are gives me a lot more comfort than going with a mom-and-pop shop when it comes to something like solar. I also felt really good about doing the lease program with them and letting them get the refund, especially knowing that I'm working with a company that in 10 years, if something happens, they'll replace it with the current standard for quality. They're not going to try and find old panels to replace old panels with. Everyone also kept me informed because of the delays that we had. The service is working great. I'm getting exactly what they said I would and I'm paying exactly what they said I would. I couldn't be happier. Because that's about a third of what I was paying before.

The rep was fantastic when I was getting set up with Sunrun and the crew who came out were professional. They didn't leave a single nail or wire in my yard. Everything was the best. Since going solar, I'm not paying $900 a month in my electric bills anymore.

Our representative, Daniel, is always helpful and very responsive. I would highly recommend Sunrun. I noticed that our energy bill from last month went down versus how it would be without the solar.

I get so many emails from Sunrun and I can’t keep up with them. But it was good speaking with the rep during the enrollment. My installations are all set up and the system has been active for almost a month.

The reps explained everything thoroughly and went over what they were gonna do and how. They got the permit, and I didn’t have to do anything but give permission. Installation went good too. They went over what they were gonna do with me when they got there. I left and let them do their thing, and they just called me when they were done with it. Sunrun has been good. My electric bill has been lower, but it would be lower once I have another tree taken down. It's partially in the way from 10:00 to 12:00 in the morning, so I’m not getting the full benefit of the system until I take that one all the way down. Two hours make a difference.