Sunrun Reviews

Highly professional, informed and accurate lead generation. Could not recommend more highly. Great to deal with. They got me three quotes from solar installers, and the three suppliers all reached out to me within 2 days.

We purchased our solar panels in October 2022 and as of March 2024 we have yet to see a decrease or savings in our electricity bills. Our panels were purchased with Sunrun and they were installed December 2022. Unfortunately our sales rep quit during our purchase process and this snowballed into a less than desired purchase and installation process to include our electric energy company not being informed of our new panels. Since the electric company was not informed of our solar panels as Sunrun said they would, we have been paying a regular electric bill without any solar energy credit for months. Very unfortunate.

Very happy with Sunrun. We have not had to make a payment to the electric company in over a year other than the connection fee and lately have not had to even pay that due to the credit balance we have with them. Our only payments for electric has been to Sunrun which is much lower than the payments we had with the electric company before we had solar.

We have been happy so far with our Sunrun experience within the first year. DK was a great support for the process. Our expenses have been as highlighted with a 3.5% increase after the first year. I would like to understand the contractual process that will occur if we sell our house in more detail.

Since installation we have has nothing but seamless service. After nearly 10 years, you would think at least one gremlin would reveal its ugly head, but not a single gripe from me. I must say I'm quite astonished. I usually have something to complain about.

I have really enjoyed the solar panels from day one. My electric bill is so much friendlier to look at and the leasing program they offered me at the time is wonderful! For example, my electric bill in July of 2020 was over $100. My electric bill every July since has been less than $20, plus the monthly cost of leasing the panels that is still minimal compared to what I was paying for electric.

Overall, I'm happy with my solar panels experience with Sunrun. I was very un-satisfied with the time it took to both remove the panels and then put them back when I had my roof replaced. It took SunRun a very long time, repeated calls and a substantial amount of emails to have the panels re-installed.

My sales rep was great and has been always available even after the sale and installation. Have had no issues during any part of the process. Installation was great and was quick. I can’t say enough about my sales rep Mike. He has always answered his phone and responded to all emails in a timely manner.

After receiving numerous bills from SDG&E It doesn't seem that I'm saving any $. I realize gas is part of the bill. But I'm getting charged for electricity that adds up to a significant amount. Not impressed.

I’m very satisfied with Sunrun. Super savings are appreciated & anyone I’ve dealt with have been professional & friendly! The calls I received to advise me about work that needed done were not labeled as Sunrun but a personal number & no message was ever left. Once I received an email I responded so that glitch did prolong the scheduling.

Sunrun through CostCo very professional. We have had solar for 4 years. Very pleased. We have had no problems. They answered all our questions. Very happy with the crew that installed the panels. Very careful with the property not to cause any damage would recommend them to anyone who is thinking about getting solar.

I would only like to speak to the solar panel system installed by Sunrun. The system works perfectly well and we’ve saved literally hundreds in power bills already. If I were able to separate SunRun’s system from the service provided after the fact, by any and all SunRun operatives, (AKA customer care specialists) I would give the system itself and its capabilities 10 stars and the customer service aspect negative 5 stars. Sorry but that has been our experience to date. However we couldn’t be any more pleased than we are right now with SunRun's equipment. We are firm believers in doing anything we can possibly do to help our planet and everyone on it to survive and thrive. But If you care to learn more about the other aspects, and see details about why we are not able to tout SunRun’s customer service department, kindly reach out.

We have had our Sunrun solar installation for 1.5 years. It took our electric provider almost 6 months after installation to get their act together so we’ve been benefiting from 90-96% of our electricity being delivered by our wonderful free sunshine for a little over a year. While we don’t quite cover our bills in the winter our rollover bank pays for them from summer overage. Sunrun was and is excellent to deal with. We’ve had no problems and feel both our sales rep and the technical support staff are way above average. However as I say this due to the smooth operation of the system. We’ve not had to turn to them very much. I would highly recommend them. While the cost seemed high we have been able to balance it somewhat by extremely low bills and the satisfaction that we are making the world a better place for our granddaughters.

Sunrun has been great to work with. From giving estimates, to installing and to follow up, they have been excellent to work with. Their app keeps me apprised of how my system is doing. I can compare my solar production from month to month or year to year. I have no complaints at all about our Sunrun experience.

Sunrun is best solar company. They are very cost effective company compared to other company. I am so happy to purchase here. Highly recommend them for hassle-free and efficient service! Thank you team of Sunrun.

Sunrun missed to connect my water supply and sump pump electricity to the backup. The generator who took care of both was switched off by the SUNRUN technicians. Any complaints was ignored and the case is being pushed to the next person- who is very friendly but does not fix it. I had a water damage because my sump pump did not work in case of a heavy rain and power failure. I gave up.

Salesperson was very helpful, answered all questions that I asked and was prompt when I contacted by phone and by text message. Was on time for all appointments and meetings and very helpful with the roof replacement. Salesperson was very knowledgeable about their product and gave me a hard copy of contract when I asked for it.

When I built my house, I had to buy solar panels and the builder was in a partnership Sunrun. I went to them, and when I bought my second set of panels for the same house, I was at Costco. Costco had a promotional deal with Sunrun, so I added more solar panels with Sunrun through Costco. Everything was great. There were no issues at any point in time at all, and installation was fast. It was sooner than I expected. Now, I'm happier because my bills are significantly lower. I'd tell people to go solar now before prices keep going up.

The enrollment was all very easy. They came pretty quick and installed the system. The only issue that I have is it seems like the sales rep that I was dealing with gave me a lot of wrong information about things. He told me how many panels I was gonna need and that if I need more panels down the line, they could always add in stuff like that. Sure enough, I need a lot more panels because I still have a pretty high electricity bill. I still have to pay $1,500 to Edison at the end of the year, which is how it's been working out ever since I got the solar panels. Whatever I use extra from Edison that I don't use from the solar panels gets added up and at the end of the year, I gotta pay them. I called Sunrun to see if I could add them and they said they can't. But everything was fine besides that.

The few times we've had to call Sunrun, they responded quickly. When one of the senders wasn't reading a panel, they came out the next day and changed it. No problem. I love our system. It does very well, and it really cuts the bills a lot. Normally, in the summer, it'd be 350 bucks for the upstairs and downstairs air conditioning, and the pool. Now it's down to 140.

I talked to somebody from Sunrun. They were working on a house a couple blocks away from our house, and some guy came out for about two minutes. We already decided we wanted to do it, and he gave us the pricing. We signed, and it was done. Install was good too. The biggest problem was getting the permits from the county. It took them a four weeks for that to happen, then after that, they were done in a few days. I've only looked at the production twice in seven years. I got an $18 bill from the power company and then my payment to Sunrun. Sunrun has been really good for us, and now, we don't get a bill anymore.

I liked the sales rep from Sunrun. He seemed very friendly and easy to talk with. It’s his job to sell, but he was good. I had met with other people over the years but I never contracted with anybody. I wasn't ready to do it in general but with the electric prices going up, it made sense. So, what the rep said it would be, it has been. The guys took two days to do the installation of the panels and then, there was the connection to National Grid. It couldn’t have gone smoother. I recently used Sunrun’s customer service to inquire about something. They said they would respond in 24 hours, and they did. I was looking to see if they had a backup battery. They were offering it to new customers but I was curious to see if you could get a discounted price and buy one from them. But they said they didn't have any available at this time and when they did, they would contact me.

The guy that Sunrun had for the sale did an excellent job. Everything was smooth. However, I never received the incentive for the referral.

I've had Sunrun in my home for almost 10 years now and I've done two homes with them. For the most part, I'm happy with Sunrun. But I have not been super happy with their customer service in the last couple of years. When I had panels that weren't working and I was trying to get Sunrun to either get them working or replace them, the frontline customer service reps were pretty non-responsive. But once you get it escalated, they become responsive.

The salesman with Sunrun did a thorough job of explaining what the process was and what they were offering. The electric prices were about to jump so it was good timing on their part. I also had a colleague that had used them and was happy with their experience. The installation was seamless. The installers were in and out in a day. The permitting process was well-organized and it was a very smooth experience. Sunrun is saving me tons of money. The app could be an area of improvement though. I'm an engineer and a data guy so I wouldn't mind drilling into more details.

The Sunrun rep's presentation was good, but it was a little misleading. He was talking about federal and state incentive, and that I'm going to get a refund, but when I filed my taxes last year, nobody was there to help me. I'm going to be filing my taxes now and, hopefully, I get the federal state refund. But the tax accountant said that you really don't get any money back. I also tried reaching out to my rep at Sunrun and he was not helpful whatsoever. Other than that, the installation was finished in one day and Sunrun has a good product. I would tell my friends that they should consider going with them.

I've been very happy with Sunrun. The installation was very smooth. They sent a crew of people over who were on the roof for a few hours. They had everything hooked up. It was neat watching two guys up on the roof putting everything in place without falling off. They put pigeon guard around it so I don't have pigeon nests underneath it. There's been one time I had a problem, and they spotted that on their monitoring system. They came over and replaced it. They're very conscientious people. I live in a very small house, but my electric bill in the summer was over 100 every month with the AC. Sunrun dropped my Nevada energy bill down to an average of $13 and I pay Sunrun 85 so I'm still under the 140 that I was paying. It also makes me feel good because it is using a natural source.

Sunrun sent somebody out and he very frankly told me that I probably wouldn't save a whole lot of money. I told him that that wasn't the main point of going solar. The main point was doing what we ought to do for the world and the rest of the people in it. So, we went ahead and put the panels on the roof. But the shutoff is on the front of my house and I would like to have talked a little bit more about where else could we put it. That didn't quite happen, but it was still okay. Since the installation, I've been more mindful of my electric use. I do a lot of things when the sun is shining and I have a time schedule when there are peak hours and non-peak hours. I try to do things in non-peak hours.

We're very happy with Sunrun. The installation went great and they had it done in one day. They also explained everything to us about how the system would work and that production could go up 3% a year. We're happy with it because in the summertime when our bill would run at $500, it only runs at 300.

The Sunrun representative who came to my house was honest and didn't mess around. We got through the process quickly and the information I got was understandable. I got 20 panels and I liked the install because they never had to drill holes into my roof. They used a weighted system on the bracket. I monitored the system's performance very carefully during the first year and my net power bill in that period was $15. So, it was almost zeroed out. Keeping track of my production is as easy as clicking on the app and it works almost 100% of the time. I've had a couple of minor issues about monitoring where the system stopped or wouldn't give me updated information. So, I reached out via email and even spoke to a rep. They got it fixed really quickly. All in all, Sunrun was not the cheapest, but working with them was very trouble-free.

When I signed up with Sunrun, I was informed that my electric bill with SMUD would decrease to as low as $20 in winter and $50 in summer. However, this has not been the case. During the summer months, my SMUD bill has consistently been over $300, in addition to my monthly Sunrun fees. I am extremely frustrated by this situation. I am now seeking to terminate my contract with Sunrun and have the panels removed from my house roof. Furthermore, Sunrun has not provided any maintenance services or shown willingness to address any issues with the panels. After seven years of dealing with Sunrun, I am thoroughly dissatisfied and cannot recommend their services to anyone based on my experience.

Our roof was leaking but we could not afford the $13,000 cost for replacement – We heard we could get roof replaced if we went solar – We called several solar providers who said we did not qualify because we had too many trees – and we would need to remove trees at our own expense before being considered for solar – and while this was happening our heating/air conditioning system began failing and needed to be replaced at a cost of $12,000 – It was an overwhelming situation – That was until we met with Nick ** of SunRun – He arranged for the needed trees to be cut down and stumps removed – and he arranged for a new roof of our house – and all the work was done quickly and professionally – We then get solar installed and are currently awaiting required inspections before being turned on.

We had a fire 19 months ago and had to have the solar panels removed to replace the roof. Still waiting to have the panel insulation complete. They installed half and the balance are still on the ground. We have been told so many times someone would get back to us in 24 hours and of course they do not call! The lady we are working with never returns your call and email response is she is out of the office. How do you keep your job? Over a month ago they started to reinstall. They told me they needed an electrician to install the inverter and would be back middle of the next week. Sunrun red tagged our meter, why? We have a brand new panel and all new electric wire which has been inspected by Jefferson County! I would NEVER recommend Sunrun and if they don’t want to reinstall come and get your equipment out of my yard! I’m sure there will be NO response from Sunrun!

STAY AWAY! I cannot express my sheer disappointment and frustration with SunRun, the so-called solar experts who have turned what should have been a bright investment into an absolute nightmare. In what can only be described as a gross display of incompetence, this company managed to install solar panels on my roof without securing the necessary permits, leading to a cascade of issues that have left me unable to sell my home. From the outset, SunRun touted themselves as industry leaders, claiming to provide cutting-edge solar solutions with a commitment to professionalism. Little did I know that this was a facade concealing a glaring lack of attention to the most basic requirements of their trade.

Honestly grateful to Sunrun for addressing all my concerns. Their dedication to resolving my issues has been commendable. After a challenging period of miscommunication and oversight, Sunrun stepped in and rectified the situation with great professionalism. They ensured that the account was updated to reflect the current ownership and addressed the billing errors promptly. I appreciate their efforts in turning around my experience and providing the support needed to get my solar system functioning properly. Thank you, for your exceptional customer service and commitment to customer satisfaction.

Sunrun rep recommended installing solar system around 6 months of moving into my new home. He said 6 months' worth of bills should be enough to determine # panels needed. At 6 months, solar systems were installed. Sadly, they got the # of panels needed wrong. Another came in about 4 months after solar was installed. He determined more panels were needed and stated those would be installed at no cost.

I started this process in 2022. It shouldn't take two years. Also, it took them a month and a half even for me to get an appointment for the inverter that went wrong. I understand they own the system so they could come whenever they feel like. But I would have done it differently if they explained it to me better. They just wanted to make the sale. I should have asked what the support was like but I didn't. I should have known better. But I wish their service was better.

Sunrun came out and did the estimate. I found out that I would be eligible for the government program that was zero out-of-pocket. The installation was all done in one day. The panels fill up one whole side of my roof, and then there are two more on the other side. The only thing is, I thought that if ComEd went out and the power went out for a storm, I would still be able to have power but I don't because I don't have a battery. Where I live, we didn't need a battery. They told me I didn't need it.

They said they were going to get a permit, but that was three months ago. They took the panels down October 4th last year and they're still on the ground. I don't know how long it takes to do permits. Other than that, I like Sunrun. They take care of everything well. It's just irritating that they're having trouble with these permits.

Enrolling with Sunrun was seamless. I told the sales guy I wanted to give it a go and within a month, the system was fully installed and up and running. I have 10 panels and they look good up there. They’re shiny and seem to be doing the job. There's no reason not to have it. I did it because it would save me money and so far, so good. My electricity bills are way lower. It is nothing except for what ComEd charges for their incoming fee. But I wish the app was a little better. I've seen other companies out there where their app shows you exactly how much each panel is pulling in power-wise. Theirs just tells you how much you have brought in each day and how much fossil fuels you saved. I care about it, but I don't care about it. I wanna know how much money I'm saving.

Their two salespeople at Home Depot were very energetic and responsive. They knew their stuff. I arranged to have them come out and do a site survey shortly thereafter. I was really impressed with the installation. The installers were on time. They had a team of six guys that came in and were like a whirlwind. They got everything done on time and left the place spotless. They were a pleasure to have in the house. They were really, really good. I'm generating as it should and have been completely happy with it. I haven't paid a power bill in over a year, and it's saved us about $75 a month. So it's great.

The installation was fine. We had to re-roof the house before they put it up but we needed roofing anyway. Other than that, I've been very satisfied with the system. During the winter, my bill runs about $55. And I'm here in New Mexico at 3,500 feet so it gets pretty cold here.

I liked Sunrun's presentation. It was very comprehensive. They walked me through the process, what they would do, what my bill would look like, and so far, everything's been right on. The installation went very smoothly. The installers showed up on time. They seemed to be very efficient in installing it and making sure it worked right. I'm very happy with the changes in our electric bill. I'm paying $68 a month all year round for the lease. I would recommend Sunrun.

A guy from Sunrun came to my house a few years back. He was sweet and kind. I have a little house and I don't have a lot of stuff. So, they didn't even think they could do it for me because I didn't have much, but they were able to put it on my garage. I don't own anything, they own everything, they service it, and I just pay a monthly fee. I think they're making money off me, and I don't care because I have a flat fee of around 50 a month. So, I'm happy as a clam.

There was a delay between the installation and the inspection and I don't know if that was Sunrun’s fault or the city’s. But when I called to follow up, Sunrun immediately contacted the city and the inspector was out within a few days. I have no problems with solar because if I did, I wouldn’t have it. I save a lot of money on my electricity bill and I just pay for what's generated and if I don't use x amount of kilowatts, it goes out to the grid as a credit with Edison. I always have a credit because I don't always use everything that's generated.

The install crew of Sunrun was fantastic. I watched them like a hawk and I was very satisfied with everybody. They were polite, quick and clean. My experience with Sunrun has been good. I haven't had any failures or problems.

The sales rep who came to our door was very detailed, patient to answer all of our questions, went over different options and what to expect, and was very good, thorough and professional. With the system, our bill is definitely lower. It's better all around.

My sales rep Olivia Zagame was amazing to work with. Her knowledge and belief in the product is what really sold me. I am so happy with my decision of moving forward with Sunrun. I had looked into multiple companies and Sunrun is definitely the best of the best. I re-read the contract multiple times and no one in the industry is doing it like Sunrun.

Had 3 different contracts rates. Upon signing wanted to get out immediately. Next installed on 4 roofs which is against the law which I wasn't aware. Had water coming into my electric panel. Under production from chewed wires. No critter guards install which caused under production and my electric bill to increase then the critter chewed a hole under the solar panel through the roofs and sheetrock getting into my house.

I got a fair price and a pleasant sales experience from Sunrun. The installation went very well. The guys did workman-like quality work and they were pleasant to talk with when necessary. The experience with Sunrun was very good. I have Matt, a salesman, coming over to talk about another solar on another house I have.

Enrolling with Sunrun was very good. The representative was very clear and explained a lot of things. It was easy. The guys who came and installed the system were excellent. They were efficient, fast and conscientious. Both the representative who I spoke with locally here and the team that came in and did the installation were respectful and friendly, and they were happy to answer questions. I'm very happy with the system. It's been two months in and I could see the difference between the cost of the electricity and the cost of my gas. I'm mostly paying for my gas usage.

The sales guy was nice. He gave me a lot of good presentation. He made sure that the installation was taken care of. The installation was perfectly done. They send my bill every month. I can see how they charge on my account because of automatic payment. But I haven't been able to go through the charges to see when I overuse it or when I haven't and when I’ve been using that much and I know what the difference is. So, that's where my issue is now.

SunRun did a great job. I've used it a couple of times. I am happy and I have no complaints.

I'm satisfied with Sunrun. I love it. The installation of our panels took two or three days. Getting the city permits took the longest. It took two months from when I agreed to sign up to when it was up. But my experience with them has been good.

Overall, I'm very happy with Sunrun. But you always wait to see when you have an issue as to how they're gonna take care of it. I called the day after Christmas and here we are, January 25th, and that's the original date they gave me to come out and fix it. I told them that we are in Illinois and we have snow, ice and rain. But they never got out there. I called so many times and nagged them that they did get a guy out there. But he didn't know what he was doing. When they finally sent out a tech, he was very professional and good. He explained things. I was very happy. But then we got hammered. We've had two weeks of severe, brutal cold and ice. So, I'm just waiting now for this all to come through.

I had a new roof put on my house in November 2021. It is nearly February 2024. We have been without solar panels 27 months. The communication in this company is laughable! We had a rep from Sunrun knock on our door a month ago and asked if we would be interested in solar panels from Sunrun. I told him he had to be the sixth person in the last 2+ years to knock on our door and ask if we would be interested in solar panels from Sunrun. I shared my frustration with him, he took all my info, and said he would take care of this asap. Long story short, nobody has contacted us.

When Manny, the rep from Sunrun, first came out, it was a nice meeting. He introduced himself and talked about solar. He looked at my bill and told me he was gonna have to see exactly what he could do and send someone out to look at the house and create a style for the solar. So he informed me of everything that they were gonna do step-by-step and I was always getting emails from him. The installers put the panels up and when they were done, they told me I could close my garage and doors. To track what I produce, I go on to my Sunrun account and look at numbers. I love the price because it is what it is every month. It'll go up $7 a year but 10 years from now, when it's gonna up $70, that's fine. By having solar, I know what my fuel is gonna be every month. I don't have to see it fluctuate up or down. So, I like the consistency of the bill. I can run my air when it's hot and my heat when it's cool. I don't have to worry about that bill going crazy.

Sunrun has been excellent. The person who helped me out was Johannes. He's a peach. The first time he knocked on the door, it was not convenient for us to chit-chat, so he made an appointment to come back. He was well-spoken, well-groomed, and very polite and my mom liked him. He told us he had a little brochure deal. He turned the pages slowly, pointed with this pen, explained everything, got out his tablet, and showed us examples of what he was telling us. He explained it so precisely that we knew that this was what we had been waiting for.

I would like to thank Damian ** for walking me through the process of solar energy and making me feel comfortable with the choice I made to choose solar, and especially Sunrun for there prompt service and delivery of the system. Living in rural Sonoma County and the risk of rolling black outs are no longer a concern and the system looks great on the roof as well.

We knew nothing about solar but heard the basics that it helps to save on your electric bill and so in 2019 one of the deceitful reps came around our town searching for people to prey on, any way we saw him around for a while then we finally decided to hear what he had to say, unfortunately it was the biggest mistake of our lives. We didn't know all the questions to ask but my most important question to him was "What if we weren't satisfied with the service." His response was that all we needed to do was to contact them and they will have someone come out and remove the panels, he expressed to us that at no cost should we touch the panels to clean it or for any other reasons, anything we needed just call and that seems simple and fair enough since to me it's a trial.

I am very happy I have solar. I tell others that Sunrun is a good company to deal with. It has really cut down on my electric bills. Sunrun is really an easy company to deal with. If I have a problem they handle it easily and rapidly. The website is very easy to log on and maneuver through.

The guy with Sunrun, Josh, was super helpful and had lots of information. The installation was quick. They had me download the Tesla app so I could see the power. I've gone on their website too. It works well and is informative. I would recommend Sunrun.

I really thought that I would be saving a lot more. I still have a high electric bill and a high solar bill some months I am paying more than I was with just the electric. Also I recently found out that my roof was leaking from the solar panels being reinstalled after a roof job. There are gashes everywhere and my roof need replacing again. They will be hearing from me.

I like Sunrun. We're glad we went with them. We've saved a little bit of money and I'm very satisfied. They were all very professional and easy to be around.

Every time anybody talked about solar, I pushed Sunrun. They are the only one that Costco has in their warehouses. So, that tells me a lot. When our solar first started, we went to turn it on and one switch area wasn't connected to anything. Other than that, I love it. When we got it in the first place, our first year, our true-up was $54 and something. Our second year was $14 and something. We added some panels before the law changed and we got a free plug-in for a car. And this year for our true-up, we got a check for $140 back. They contacted me when something needed fixed or changed, and they have come over and fixed it.

We had a representative from Sunrun come to the house and talk to us about it. We thought it was a pretty good deal as far as everything was concerned. We went ahead and had them do it. The installation was absolutely fantastic. They put their stuff up in one day and they did a great job but it took a month to get the various inspections from TECO. We've been very happy with the solar. It's been a consistent amount every month and on some months, we have more from TECO because we've overrun the balance. Overall, we've done really well the last year with the solar panels on the roof.

Nick, the rep from Sunrun, was very knowledgeable and did a good job laying out the system as well as in explaining what the costs are all about and the service they’re gonna take care of. I’m very satisfied with the installation though there were a couple of little stumbling blocks. It seemed to take a long time to get some of that done and that was also about the time when PG&E changed their rates and the Utility Board said they were no longer gonna be having NEMS2. All of a sudden, there were some layoffs of their staff so it was hard to get some of the people who were out here and familiar with it to come back out. But they eventually came out and got everything done.

My experience with Sunrun has been good. I’m just waiting for them to put the tile on my roof. There were a couple of them that were cracked. But everything else has been great so far. During the summertime, it's been a lower monthly bill.

We were looking to install solar panels on our roof and Sergio was fantastic at keeping everything moving along with the project manager Janay who coordinated all of the construction activity to be completed in one day. The installation was neat and professional as was everyone on site. We are very happy right now and just waiting for the inspection from the city and permission to operate.

I would recommend Sunrun. We chose them because it worked with our budget and because I had a testimony from a relative who have used them before. I would recommend the customer agent who helped us because he has been very helpful throughout the process. That was also one of the deciding factors that I went with Sunrun. For any questions that we had, we could easily get back to the same agent. Sunrun gave me the comparison right away. They gave me the format on the roof on what it would look like, so it was comprehensive during the first presentation. Also, the installation was done right on the same day. The activation took a few more weeks, but it was because PG&E had a backlog on that.

Great sales and installation team. Knowledgeable, professional, and very engaging. Damian, Cody and team went above and beyond! If anyone is looking for switching to solar, I would suggest Sunrun, great company to go through.

The solar panel is good. I talk to my rep Christopher and he's very good. That's the reason I have Sunrun. He's very nice. He followed up. He was on top of things, but the problem is not solved. The company doesn't do anything good. I have a problem with the roof tile broken. When the problem came and he emailed and sent case managers, none of them responded to me. My rep even gave me the number and I texted and called, but nobody responded. I said, "What's going on with your company?" Christopher said, "Let me take care of it." But nothing came up. So, I don't know what's going on. Is something going on with the company?

So far it’s been good. Have not received first bill yet to see if it’s actually worth it or not. Hopefully it is! All the other experiences has been great! Our consultant Edward ** was great at explaining what would be going on.

My salesman was a really great person that I could call. He would call me back within the same day and tell me that he's working on it or he put the call in to someone to answer my question. The follow through was really good. The installation was good as well. There wasn't a lot of prior notice (maybe two days), but it was fine with me because I'm disabled. However, I would think someone who would be working would wanna be home when they're doing things on the house.

Sunrun is the second company that I hooked up, and for some reason, I don't think that the solar panels are working properly because now I'm getting a bigger bill than I got before. I already have Tesla, then I hooked up Sunrun to add to my solar panels so that I would never get a bill from PG&E. Sunrun said that they could do that, but when I explained that to the lady, she said, “Sorry, you're just using too much electricity.” I said, "Could somebody go out and check the panels?” She said, “We can't do that.” I asked to speak with the manager, but she said no. I told her, “I don't understand why I can't speak with the manager,” and she said, “You don't have a good enough reason to talk to a manager.” So, all said and done, she hung up on me and it was a very rude conversation.

The installation went very smoothly. They had it done in a couple of days. I had to wait quite a while to get approval from the city. But once they got it, they moved quite quickly. My electric bill has gone down significantly.

We went to Sunrun because of David. He's still helping us with the customer service. He's the best. He's been very helpful with every step. He made sure that we understood what was going on. The system is working very well. Our last bill was about nine bucks. So, we're under the limit of the solar power of what we're supposed to take, and doing very well.

Our experience started out very well, and the consultant who guided us through the process was very responsive and helpful. During the installation process, our gutter was bent, and they were very quick to respond and send someone out to fix it. Before installing the panels, Sunrun sent someone out to inspect the roof to make sure it was in good condition and able to support the panels. They advised that our roof was in good condition to support the panels. Having no knowledge of roofing, or the ability to get up on the roof and look at it ourselves, we trusted this assessment and had the panels installed in 2021.

The Sunrun reps were informative, friendly, nice, easy to talk to, called us back whenever we called or had a question. The installation went smoothly. I like the system and how it's working.

Sunrun was able to put the panels up quickly. It's working well, and finally, I have enough power to use till the end of the year. I had some panels up before, but what I didn't realize when they put them up was that they weren't covering all my energy needs, which they didn't bother to tell me. Sunrun came in and I had them put up my panels and we're happy with them so far. The rep was very helpful. I called him several times for different information. He was quick to return the calls and answered my questions. I was happy with the whole experience.

I purchased Ford F-150 Lightning and on 12.05.2023 and was supposed to receive Ford Charging Station from SunRun by mail. One month later I have not received the charger and they sent an email saying that they are behind on shipping chargers. I spent $80 K on the truck that I can not charge at home (except only with mobile charger ich charges only 2-3 miles an hour). Ford’s big mistake is contracting SunRun to ship the chargers out (why not just give it to the customer at the dealerships), so the SunRun can sell their services.

I would recommend Sunrun to my family and anybody else. My experience has been positive. It was very well done, very professional from the moment we started until the completion. There is a small leak in my roof because of the solar panels when they were installed over our porch, so they're gonna come out this Friday and follow up on the warranty on it. I'm happy with them.

I found out during the signing of the contract, Sunrun is associated with Costco, which I liked. In general, Sunrun is a very good company. I like them in general except they do a terrible job of giving information on the power output from the day before. They give a crummy graph. And when I click the other thing, they also tell how much output was generated the day before. It's there most of the time. Some of the time, it's not. I sent Sunrun an email at one time, told them it was crummy and they needed to fix it, but I never heard back from them. When I click on something, I expect to have the information on there, and it's not on there.

I love Sunrun. The guy answered all the questions. And the field agent was here. So, it was easy to enroll. Customer service needs training. But I don't have any problem taking care of my bills and my power. Sunrun is perfect for what we need. I am glad we got it. It helped me a lot.

My experience with Sunrun was easy. They were helpful. Their agent assisted us through the whole process. Their price is also lower than the other places we were looking at. The installation was quick and quiet. I didn't even know when they were there. We just noticed them on the roof. Also, we've noticed a huge drop in our electric bill, so that's fabulous.

The locals were great. They dealt with a difficult HOA as best they could. All questions were answered fully and promptly. My only negative would be the engineering team being located on the mainland in a different time zone. They could not physically review the site so mistakes in planning were made.

The salesperson was superb! The initial technicians need more training. I have 61 panels and they were wired wrong, for me I am paying two bills for 4 monthly (currently) with little or no production from 61 panels. Call customer service and the initial was nice and took my complaint. The regional area manager reached out to me. I received an email that she got the complaint and that she would reach out... That never happened so in the last four months I would have paid $2000+ when without them I would have paid $700. Do not see a benefit. Paying them to sit 61 panels on my new roof without really helping me falls within the lemon law in my mind. I going to wait and see the outcome of the bill and if by the end of next month there is no improvement, I will turn the system off and wait to go to court.

The salesman came out, set the system up and everything was fine. It worked perfectly. They did the drone, looked in the attic and told me what they were gonna do. Everything was to the dot the first time. A year later, I purchased a Tesla so I needed extra panels and I had a problem with Sunrun. They weren't upfront on what they were gonna do. The salesman said, based on what I have, I was gonna need so many and they would go a couple over to be safe. That was great. But once I got the Tesla, he said I would need some extra panels. He never said it was a different contract and I have two payments now.

Sunrun is great. When I signed up, they took the information from the Costco membership card and scheduled an appointment. It was very easy. The reps were very professional. They looked at my bill, asked me questions and assessed the house. Everything got approved and then, they ordered the panel through Costco, which generated savings for me and another guarantee, which made me feel more comfortable with Sunrun. I began the process in March and everything was approved by the city and the panels came in by June. They scheduled the installation around my time and it took them one day to install it. Sunrun came out as well as the city and they inspected it. The city had to remove a panel because it was gonna generate too much electricity. Sunrun came back and removed that very quickly and professionally. There was no damage to my house and they did not try to sell me a new roof.

Bryce ** visited us and told us how we could add additional solar panels and have even bigger savings on our electric bill. We've worked with Bryce before and have seen incredible savings. SUNRUN managed everything, paid for installation, and it was great from start to finish. The installation staff who came to our house were amazing and super friendly. It was a great experience, and the best part is, we will save even more money. Many thanks to Bryce **, Connie **, and all of the staff at Sun Run. This is a great company to work with, with excellent people.

I've tried to cut down my usage but knowing that I had solar, I was not too worried about it. Then at the end of the year, if I overproduce, I get a credit back from the local utility company. And if I don't produce 95% of what Sunrun guaranteed, they pay me a small check for the difference. So, it's a win-win. I haven't had any problems with the system, but in the new systems, each panel has its own built-in inverter. Compared to the older system that I bought, which was more expensive, I only have one inverter for the whole system. And they say that the average lifespan on that is 10 to 12 years and if it goes within the 20 years of my lease, Sunrun replaces it at their cost.

Two young guys came to the front door with the pamphlet for Sunrun. They had the basic information about the product and they explained that they were working in the homes that were in the area. Whatever question I had, they could answer. Then they said they could have someone call me and make an appointment then we could go from there. No more than a week later, their rep came out. The guy was here explaining everything and he said we could either rent or buy or something else, but we really didn't understand the benefits because I had to call him back at least once. They also gave us a timeline for the installation, but there were all these normal obstacles with the county and the city, and it happened about six months from the time that I agreed to put up the solar panels and we signed the contract.

I only have good things to say about Sunrun. Installation took a day, and it was easygoing. I like the products, and it's working out well. The system is working for what I need it to be doing right now.

The enrollment process was very easy. One of the reps came to the warehouse and explained everything about the contract. My husband decided to go with Sunrun, and they have great customer service. I had this lady, Martha, who called every day to give us an update or how the process was going on before the installation. Everything went smooth. They sent a crew to install the panels. It was done within one day after it was approved by the city. We got 12 panels, and I have seen a difference on my bill. I always take a look at the bill, compare it to previous bills and see how much we're producing.

The enrollment process was very simple. There was a contract and a lot of explanation about the program, but it was clear. Sunrun explained everything with details and they were patient trying to make me understand how it was gonna work. The system is working well, and so far, my experience has been good. The only thing I didn't think about was I still have to pay for the gas and the garbage bills. When I signed up with Sunrun, I didn't realize that the other bills were together with San Diego Gas and Electric. Now, I have other bills on top of that, so I'm not saving money.

Enrollment through Sunrun worked out well. I have 13 panels, and I have a low electric bill compared to everybody else. The only electricity bill that I have for it is just for the connection, and the rest aggregates off my house. I want more panels to offset my bill completely, but everybody wants to sell them and it's a tango with the lease with Sunrun and I don't believe Sunrun does business in Oregon anymore.

Enrollment with Sunrun was good. The plan itself was explained to me thoroughly, including how it works and how much savings I will get after a few years. I won't be able to realize that in the first few years, but I haven't encountered any problem at the moment, except right now, it's winter and the system is not producing as much as I want. I also don't know how to read the billing of our power provider, LADWP. It's different. There's a lot of tier that, "How does this work? How do I read this? Am I saving or am I really getting enough energy or not?" The only thing that I could see is that, "Well, I'm getting credit. That means I'm producing more than what I'm using." I pay about 160 a month, which is about 300 every two months. It's, more or less, the average amount of electric bill that I am getting from LADWP every two months. It goes up during summer because of the air con. That's where the saving goes.

Sunrun gave me the best deal. They did the installation in one day. They have fast service. So far, so good. I like the service.

I'm so thrilled with my Sunrun experience. At first I was the biggest skeptic. I was sure there was some angle where the company was getting the better of me, but after multiple spreadsheets, due diligence and some serious tire-kicking, the Sunrun deal turned out to be as good as they said it was. My rep, Damian, was incredibly attentive and worked with me every step of the way. His high integrity and great communication made the entire experience enjoyable. Now I'm the cool kid on the block with my snazzy new solar panels and Tesla Power Wall. As everyone else's PG&E bill continues to skyrocket, we're basking in the Sunshine of a locked-in low monthly bill. It feels like I'm the one getting the better end of this deal.

My experience with Sunrun has been good. They are giving us a very good service. Everything was great and fast in our enrollment. They explained even things we didn't know in our electrical bill so we were able to understand it.

When I first went with Sunrun, I didn't use them because the pricing was very expensive, but so was every other solar company. Then the pricing came down and Sunrun came out with better panels. From the purchase to the install and to the follow-up, everything was excellent. They were very easy to deal with. One time, the electric company came in and turned off our power switch. I contacted Sunrun and they were excellent. They told me how to troubleshoot it right over the phone. I've had them since 2018 and I'm completely satisfied with them.

My experience with Sunrun has been great through every part of the process. Jen ** is transparent and very knowledgeable of solar panels and her company specifically. She has answered every question I have. I trust her and am excited that I finally made the decision to add solar panels to my home. I look forward to not paying high electric bills anymore! Thank you Sunrun. Jean

After my installation, every request for service has been shot down or dismissed. I requested critter guards to be installed at the time of contract signing. They were never installed and I was told it was too late. I then developed a water leak on my ceiling directly below the installed panels. I was told it wasn't from their installation although no one ever came to inspect. I now have (2) shattered solar panels on my roof and when I asked for a service visit, I was told this will not impact the function of the panel so no service visit is needed. This company promises the world but drops you as soon as your panels are installed. Trust me, find another solar company.

They claim they check your roof before installing solar panels and they do not, my roof starting leaking and sagging and they refuse to fix it. Tried putting blame on me. My roof was fine before these went up. They do not honor warranty and will not fix your roof if you have issues as I was told they would. They won't remove panels either. Horrible customer service and company.

My sales representative Carolyn ** was very professional and was great to work with and is highly recommended. I also received an entire new roof including all new plywood with no money out of pocket. Everyone involved was very professional and I highly recommend Sunrun for all your solar needs.

I was referred to SunRun by the gentleman who built my home. He referred representative Bryce ** to me and when I contacted Bryce he connected with me quickly! We scheduled time based off my schedule which was wonderful. I didn't feel pressured to pick a time that didn't work for me. When we met Bryce was extremely professional and answered all my questions and I had A lot. He was patient and informative. Once we were able to move forward he made sure to explain all the documents I was signing and again answered all my questions with patience! I was then contacted by customer service representative Ana ** who stayed in contact with me throughout the process and again answered all my questions.

I’ve had solar on my house for 3 years now and it works amazing. Thiago did solar for me and a few of my neighbors and I have sent him a few referrals as well. System costs $0 install. My monthly is $140 and I have a $1,500 credit currently with Eversource. I was concerned about looks but Thiago and Sunrun did an excellent system at my house and I covered my inverter behind a bush. I used to pay $200 or so in 2020. The price for power now is insane! Thank you Thiago.

They sold me the world and now after install I can’t get a hold of them to go over everything I was lied to about. I called customer service and told them I need to set up a meeting to go over the issues I have and was told they don’t set up meetings. Time to lawyer up!

I'll start off by saying first the equipment works well. But their customer service transparency and honesty leaves a lot to be desired. This company is anything but easy to deal with and the promise of easy transference for any qualified people if you sell the house is absolute **. They have now officially cost me thousands trying to close a sale on my house because they will absolutely not do the paperwork they need to do fail to send the paperwork multiple times and all around just Dodge phone calls until you're blue in the face. They may be okay another states but if you're getting this in California specifically around the San Diego area avoid these parasites.

One star...two more than they deserve. I had to pay WEC 300$ for another meter...never mentioned that during the pitch, and that is the smallest problem with these liars. This is a deceptive and dishonest company that only cares about how many installs and contracts they can do...not caring if it is done correctly to the home they put their panels on, and they refuse to correct their errors when confronted that the installation is wrong, creating a severe and imminent hazard to my home. One panel is 2 inches from the other roof that makes up the valley, and when the snow comes to Cabot, and it will come to my house, at 2000ft elevation, it is going to rip the roof off my home that the panels are attached to when it slides, or build up so deep that it poses the threat of collapsing.

The fellow that sold Sunrun to us was very patient and willing to answer all our questions. He explained everything and he wrote it down. So that was good. The people that came out explained everything. They cleaned up after themselves and then they have a thing online where you can check in to see what your next step is. So it was good and easy. I only pay Sunrun now and it's much less than what my bills have been. I have a direct deposit with them to take the money out. But they still send me a bill that says paid, and I appreciate that. When I was switching to another electric company, I was told that I had to let Sunrun know. But the lady that I spoke to didn't seem to know anything about it. She said they didn't need that information. But the other times that I talked to customer service, it was very good.

I purchased Sunrun panels via Costco about 5 years ago. While I'm extremely happy with the production of clean energy, I am incredibly dissatisfied with Sunrun's original install and follow through with customer service. During the install, they created a hole in our garage roof at least the diameter of a quarter - it was so obvious, the sun was shining through! How they could have missed that, I still do not know. We are now in need of a new roof. I asked the original representative, when I purchased the panels, about the process if/when we needed a new roof. He said it was an "easy" process. So far, it has been quite the opposite.

The lead sales person, Carolyn **, was a pleasure to deal with and went above and beyond to assure we received a fine product. Despite delays working with our power company, she persevered to push through our approval and assure a fine finished product.

The process with Sunrun took a little while but it wasn't bad. It was because they needed to get my information and follow their own procedure to install the system. When they got it installed, there was some damage to my wall. They did not fix it and I had to call them over and over. But in the long run, everything was sorted out because they gave me some money for the damage, which was about $800 and some change, and the claims process didn't take long.

I'm leasing with Sunrun and the first couple of years, the system was very on and off and I had a lot of repairmen. But after they got it fixed, I haven't had any problem. For the month that I did not have the solar at all, they gave me a discount on my monthly payment. But one thing that I'm really upset about is that, when I bought it, they said that they took care of all the repairs and that included cleaning the panels. I cannot get anybody to clean the panels. When I go into Costco and asked the salesman there, he said it was included. But Sunrun just kind of wash me off.

The first time, we put in 15 panels and it went like clockwork. The second time, it was a disaster. The project manager kept on dropping the ball and it took six months from installation to the system to it being turned on. Other than that, it was easy to enroll and the system has been saving us a lot of money. I have an electric truck and I put current in that. I don't have to pay for anything. I'm loving it.

The sales representative was very polite, and he explained things in simple terms. And he also encouraged a lot of questions, especially if I didn't really understand something. I was repetitive and he was really patient in explaining things for me again and not making me feel bad for it. He was there step by step to make sure everything went smoothly. It was a quick transition. I'm happy with the system and I'm grateful. It's saving us money.

The enrollment process went very well. The representative did a great job and she went through all the details. The installation was extremely professional. Very satisfied so far with my solar panels.

Enrolling with Sunrun was pleasant, but it's been difficult to communicate with them. When I attempted to call, I left messages and never got return calls. Besides that, the initial installation went fine, and the people that installed the system worked carefully. I would give my recommendation.

I have never heard of a company that penalizes you for not having auto pay. I was told that if I do not choose to participate in auto pay that I will be charged $7.50 more per month. That is $90 more per year. If I participate they will be deducted the money a day earlier. This does not work well for people on fixed incomes.

Sunrun put on 28 panels. What I asked for was what they calculated. The installers were very professional. They cleaned up after themselves and weren't rowdy. They went right down to business and did everything that they had to do. It was the same thing with the gentleman who came out to the house to survey our roof to make sure everything was okay to move forward with the installation of the panels. So, they were very good with that piece of it. Supposedly, our neighbor already has solar panels on their house and was happy with the product. But I was very apprehensive about it. The only reason why I elected to go with the solar panels was so that I could try to shorten my electric bill, but that's not the case. If anything, Sunrun charges me $203 a month.

We chose to go with SunRun because we were referred to them and the salesperson was friendly and knowledgable. He drove around the neighborhood with my wife to look at other solar installations. My wife pointed out which ones were appealing and which were not. The salesperson promised her that the tracks on our roof would NOT be aluminum color, but black. Black panels do not look good on aluminum colored rails. Makes the brackets stick out like a sore thumb. The installation crew arrived on a very rainy day and installed the panels. My wife pointed out that the tracks were NOT black, but rather the very aluminum she was promised we would NOT get. The installer told her the reason they were using these particular brackets was that they were easier to install.

Horrible Experience with Sunrun Solar. I am deeply disappointed and disgusted with the service provided by Sunrun Solar. Despite contacting numerous representatives and supervisors, my issues with non-functioning solar panels persist. We spoke to Anda M on 6/16, Moria C on 7/12, Boris S on 9/25, Deja R on 10/4, Natalia P on 10/9, Ebony T on 10/9, Daniela P on 10/9, Akeia P on 10/16, Carl B on 10/17, Ivan H on 10/19, Maria A on 10/20, Marissa on 10/20, Ivan H on 10/26, and Daniela R on 10/27. We were assured a refund of well over $2,000 but Sunrun has failed to rectify the situation despite numerous attempts.

Enrolling went smoothly. The rep was great. He walked me through everything. The installers match the paint really nicely to the house. Also I haven't had any leaks so far. With the system, I don't have any electricity bill.

It was a very easy process to get the contract. Also, the price and package they had was very attractive. The installation took a week and there was a little disruption with our daily activities. But we survived it and it worked fine. The production varies depending on whether it's cloudy or summer. I'm getting used to what the system can produce every month. The system is very good and we save money with it through summertime. Most of the months from January through May in Phoenix, our electric bill was negative and we made more electricity than we used. During the summer, we pay the summertime, we pay some additional over what we pay to Sunrun. But that is expected because without solar, we would pay a lot more. We recommend Sunrun. We've called them for inquiries and they answer right away. I couldn't ask for better service.

Everything with Sunrun is going well. Their rep was very helpful and the whole thing went smoothly. The installers advised me on certain things, which really worked out for me. As far as my bill, I used to pay between 180 something to 200 and sometimes 300 and something, but right now, with what I pay to ComEd and what I pay to Sunrun, it's not even up to $100. I'm extremely satisfied. I've even introduced somebody to Sunrun, and they did the installation for her and she was really happy about it.

The salesman came by about two years ago. He gave me his card and it was no pressure. Then I called them back and he was very, very helpful. We figured everything out. I was a little slow to learn the process of solar, so he took the time to explain it to me. They were installed in December of last year. We had an installation crew come out and they got everything installed in one day.

Enrolling with them was all right. But in the first year, PG&E sent me a bill of 800 bucks 'cause I wasn't getting enough energy from solar. I almost had a heart attack. But they reimbursed me that money. At first, I was paying less with PG&E, and then all this happened. I wasn't very happy with that at first. My bill always changes and I don't like that.

I had a good experience during the installation. I have cost savings with the system. It's a good product but they need to improve on service where they get somebody on-site for analysis. They say everything's fine with my system, but they don't come on site.

Enrolling with them was pretty good. But I developed a leak in the roof, and they had to take some panels off to get the roof fixed. Then, they had to put them back in. The reps were good about that. I like that during the summertime, the system cuts down on my electrical bills.

Everything was great when I enrolled. The people I spoke to when I had a call for questions about billing were polite. The installation of the system went very well. The techs were very professional. They went as far as asking whether the system was okay. They went over the piping they set around the home for the electrical perfectly. They matched the stucco color on the piping so it wouldn't stand out. And the people that were handling all the panels were very respectful people. They had an associate here with the inspector making sure everything was installed properly and that everything is functional. We're happy with the system. Financially, it's been great because our electric bill during the summertime was very high.

Enrolling with them was great. The rep gave me his estimate and came back with two different plans. I picked the one that saved me the most money. I paid too much for it but it has worked great and with the system, I don't pay any for electricity.

I had an excellent experience with Sunrun and everything went as planned. The installation took quite a bit because of how many panels they had to put up but everything went well.

Getting the city and Sunrun up and running was a little bit slow but once it finally did, I was totally happy with it. There was an issue with the engineering side of it, but I let Sunrun know and they were responsive to my concerns. They gave me some credit for the work because they had to do a little bit of structural work. Sunrun has been great. We got an upsized panel, which is nice. It seems good. Especially at the time I got it, the whole supply chain stuff was going on and so they shuffled stuff around to make sure that we could get it installed with good panels. The app is not gonna blow your socks off but the company has been responsive too every time that the app has led me to reach out and they’ve been present enough.

Their reps stayed in contact with us throughout the whole process and they were very cordial and respectful of our time. It's been over a year since we've been with them and it has saved utilities drastically. Also, the app is as good as far as apps go. It works and it shows me what I like to see. It shows my usage, but not just that day, for the week, month, and year. The only thing I regret is not getting a solar battery. I didn't have the funds at the time but I can add it via storage battery later on. That's what we plan to do so that increases our efficiency in the home.

In July/August 2023 I booked an appointment for Oct 23, 2023 for removal of solar panels so my roof could be replaced, the time given to me was between 7 AM to 12 noon, but no one contacted me and I got worried and contacted customer service via chat and phone and was told to contact courtnie.nuttall@sunrun.com via email. I got no proper information from anyone as to when the techs are coming to remove the solar panels. At 11:30 AM I got a call stating that they can't remove the panels today due to sick crew which was a lie as when I spoke to the team lead I got to know that they have taken extra work which they are unable to fulfil.

Sunrun has been great. Enrollment was easy, fast, and everything was perfect. Josh is one awesome salesman. He helped me from the beginning all the way until it was finished and beyond. The customer service reps were very nice as well, and their communication skills were great. The service they gave me during the process was good. Sunrun gave me what I needed for what I'm using, and up to now, I haven't received a bill from Edison.

Thank You Carolyn for the amazing experience we had in solar installation. You were kind, helpful and always available when we needed you. We truly appreciate everything that was done for our family. Carolyn is highly recommended by us.

Sunrun has very good customer service. However, when I went with them, they said they were gonna give me $5,000. But I did not get the money from them. I'm still waiting.

Sunrun is reliable and has good value. Jim was the representative that I worked with. He was on top of things, kept me informed. Any questions, he answered instantly. Or text messages, he responded within minutes, not days. Also, their rep answered my question, got somebody out, and addressed my issue in a very timely manner. My utility bills in the summer used to run $600 running the AC. And since going solar, I have a monthly credit rather than having to pay the utility company. Only once in the last year and a half have I had any payment due, and it was $15. So, the only thing I'm paying for my utilities is what I pay Sunrun for the solar panels. I also got a very nice partial credit back from the utility company for the excess energy that I produce. So, that's good. I save money but also contribute to the grid. Also, I don't worry about losing power when I work from home.

My experience has been great. It's fun to watch the meter go backwards or watch it bank some months and be able to use those on months where we go over. It's nice to be able to have some electricity that we don't have to pay for, other than the system we paid for. The price is good, and I monitor things on the app, which is good as well.

I hear a lot of people complain about their electric bill and I'm very thankful I don't have to worry about it. The system has worked out very well for us. We are on a fixed income so I'd rather know what my outgoing is gonna be every month. Everything was real good with the sales process. We knew what to expect. So it all worked out real good.

Everything Carolyn ** explained to us about the solar system SunRun was going to install was exactly how the process went. Carolyn and the SunRun team were all Great to work with!! Several of our neighbors have also used SunRun!!

When we were approached about purchasing solar panels the representative came to our house and presented false statements about how solar panels would lower our electricity cost. After 6 months we are paying more in electricity on top of the added bill of the solar panels. DO NOT get the panels because you will have no savings and will pay much more than just paying your electric bill without the panels. Sunrun provided no help when we reached out.

After signing the contract, they became increasingly unresponsive to our calls and messages, providing vague excuses for the delays. This lack of communication left us feeling neglected and frustrated. False Statements and Design Mistake: They initially mentioned that our contract had been voided without providing a clear explanation, only to later mention that a new one had been sent. These conflicting statements were confusing and eroded our trust. Furthermore, it has come to our attention that a significant portion of the delay was caused by a mistake in the system design, which was originally based on my neighbor’s roof and not ours. Now even after 13 months, our solar has not been activated yet.

Chad ** was extremely professional and wrote everything down. He kept asking if it MADE SENSE. It all made sense. Happy to be a customer of Sunrun. Sunrun itself was out of this world with communication. Such a simple process. Thanks Chad. You're family now.

Sunrun gave us a good price and a good contract so we picked it up. The system didn't make the house look bad and it didn't change anything in the house, so I'm satisfied. I saved a little bit of money once I learned how to use it. Because we have a little bit more people, we use more energy. But before that, we were saving at least $35 a month. All in all, we're good and we're happy. We've had no breakdowns.

The installation went fine and it looked professional. Everything is working great. I monitor the system and I see how many kilowatts. My electric bill has only been between $35 and $40 all summer long with the solar. So I'm happy with it because I'd be paying a lot more for electricity right now without it, even with the lease payment I'm making to Sunrun. When the system stopped monitoring for three days, I called them and the rep said that they were having problems. It took about a day, but then they got it taken care of.

I've been very happy with Sunrun. I've had three sets of panels they put on my roof first. They added two more sets of panels because I bought a Tesla and I'm charging at home. So, they're very good about it. My monthly payment is lower and I can charge my car at home. Looking at the price of the gas, solar is the best way to go with an electric car. Sunrun is cheaper than SDG&E and the regular electricity. So, I'm saving some money.

Sunrun has been great. The electric bill has been minimal at the end of my first year. There was a credit, and Edison's been applying that credit every month. So far this year, I haven't had to put any cash out. The credit has been paying the monthly $12 that was due. I love it. I love my representative too. He was terrific. He answered all of my questions.

We had an amazing experience with Sunrun. Starting with, Carolyn **, our Sales Manager, was outstanding, she explained everything, step by step in detail, when we decided to have the Solar Panels put on our house, everything went smoothly. The customer service was outstanding, from beginning to end. The permit process, reinforcing our roof, having the inspector approve what was done, they were all very pleasant and easy to work with...we are now waiting for Rhode Island Energy to install a new Meter, once this happens we will be turned on and start saving on our Electric Bill. We have been so pleased with the service we received from this business. They went above and beyond to help us understand this process. We have highly recommended this company to many of our friends, family and neighbors.

I had a good experience with Sunrun. It was easy and the reps were nice. The app is user-friendly too. My system is a lease, so my bill is reduced and it's good.

We had several different people for different aspects of the installation and everyone was very professional, informative, and knowledgeable. I give them a 10 out of 10. With Sunrun, I have saved $100 a month on my utility bill. The website gives you graphs and all kinds of information so you can track it yourself to see your usage. I'm keeping a chart of what I spent last year with my public service and what I'm paying this year.

It was easy to set up to get the solar installed. But we've had a lot of problems since then. They gave us a date for setup. We were planning on moving our car out of the garage while they did it just in case there were any problems with anything falling through from the top side of the roof. They came a day early, and they didn't tell me they were coming. So, they came when I wasn't even home and did it and left. The only reason I knew they had been here was because I found Gatorade empty bottles on the ground in the backyard. I couldn't figure out where they came from so I investigated around the property, and ended up finding out that the solar panels were up in the roof. Our solar broke down recently and it was down for two months. That made me very mad that it took that long for them to come and get it back up and running again. So, I was not happy.