Sunrun Reviews

My experience with Sunrun was very good but there were a couple of issues with installation. I got a battery along with the panels and they put the battery in the wrong location when I was not here. Other than that, my interactions with customer service have been positive.

The experience with Sunrun seems positive. In the beginning, I couldn't get ahold of anybody. I had to go directly to Costco to get ahold of somebody to find out what was going on and where everything was at. Once Costco got involved, everything seemed to start working well. The installation went very well and all were on schedule. I looked into going solar because of how much electricity I use and with all the rising costs and since I had it installed, I've noticed a lower monthly bill.

I'm glad I did it. I don't pay an electric bill. The customer service was all good. It was pretty costly but I wasn't surprised.

Everything worked as advertised. I liked the Costco backup guarantee. The customer service was excellent. They had a quick response and they were very responsive. As soon as the permit got done, they did the installation all in one day.

When my power went out, I wasn't told that my battery wouldn't last the longevity of the blackout. It was three days. So it has limited amount of power. Whatever is in the box is all we have to use. But I thought it would go ahead and rejuvenate itself every day. I thought I didn't have to have a compressor or something for power but now, I figured that I really do. The customer service was horrible. I was my own project manager for the whole thing. Go with another company. Don't use Sunrun.

I bought a house and this company took my signature and put me in a 25 years contract without my knowledge. They make me sign a "transfer contract" so that they can provide me with the information of the prior owner. The old house owner didn't know he was in a contract, his realtor didn't know he was in a contract, the title company didn't know he was in a contract. I gave them a couple of days to work a deal so that I can keep the solar panels and they keep saying that is only for "new customer", I am a NEW CUSTOMER. They are all rude over the phone, keep harassing my wife phone even though I am asking them not to contact us anymore. I am looking for a reasonable attorney that would help me handle this case.

I purchased a Ford Pro power system from Sunrun and it did not include installation instructions, I requested them online and got run around and never got in touch with a person, I called and they had no records for my purchase so I ended up going online & finding what I could, this is a complex wiring system and I have yet to get it working, I would not recommend buying the system from them. I will get it going but it will not be easy because of this company.

This company deserves ZERO stars. I have been trying to reach someone regarding removal of the panels so that my roofer can install a new roof. NO ONE has called or emailed me back despite multiple attempts (more than 10 times) to get this service scheduled. This has been going on for several weeks. I have NEVER experienced such POOR customer service in my life. Sunrun apparently just wants to collect its monthly fees and is absolutely not interested in providing any customer services whatsoever. It is obvious that money and profits are the only thing Sunrun cares about. It is mind blowing how little they regard they hold for their customers.

The SunRun system was already installed when we bought the property, and it has only gone downhill since. The transfer process took over two years and was fraught with constant issues that remain unresolved. We received a response 16 months after opening a ticket about our incorrectly set up transfer account. The system frequently goes down; the longest outage lasted over three months during summer. It took two months to get a $50 part and another month to find someone to install it.

Our experience with Sunrun has been a nightmare. They have made promises that they could not keep. We installed our system in September of 2023 and until this day the system is not properly working and our power bill has only gone up rather than down. On top of our bill going up we have to pay Sunrun a monthly bill for a system that does not work. They have scheduled us several times to come fix the issue and then cancel our appointments and then prolong the issue. I got fed up and asked to cancel their contract because they weren't meeting their end of the bargain and was told there is nothing they can do for me and that I'm on a 20-year contract so I basically have to just keep paying them even though the system isn't working.

I have a good experience with Sunrun. We used to pay a lot on electric. We have quite a bit of panels in our house, so it seems to consume plenty of electricity, and we have a credit with our national grid. So, that's really good. The only thing is I really wish we would be able to get reimbursement on the credit that we're building up with National Grid because otherwise, the money just sits there and nobody gets it back. It would be nice if we could use the credit to pay towards our monthly bill, but I don't think they do that either. Other than that, I've never had an issue with Sunrun at all. I'm glad we went with it and it seems to be a very good benefit to us.

The representative came to the door and he was a polite, young man. So we decided to look into Sunrun and liked what we saw. Signing up was very simple and he did most of the work so it was easy for us. I liked the service. He explained it all and it literally happened as he said. The roof was checked for the panels and found to be okay. And it was go time. The installation went smoothly and the men were efficient.

We bought a house that already had Sunrun in there. We had to prepay six months to avoid getting them to pull credit. Overall, customer service was fine.

Sun Run Solar's customer service is a complete disaster. Trying to get in touch with them is like shouting into the void – utterly futile. Their representatives seem clueless about how to assist customers, and attempts to contact the manager result in complete silence for over eight weeks. It's like they're trained in the art of ignoring customers' pleas for help. Emails go unanswered, phone calls lead to dead ends, and live chat is just a virtual black hole. Dealing with Sun Run Solar's incompetence is beyond frustrating. Steer clear unless you enjoy frustration and disappointment.

AVOID SUNRUN AT ALL COSTS. SHODDY WORK WITH POOR MATERIALS. I inherited a leased system when I bought a house. Complete disaster. 5 year warranty over (although I'm committed for 20 years.. go figure), and roof leaking everywhere. Major damage. Roofer said multiple penetrations missed the mark. Panels need to come off, railing system needs to come off, roof replaced, panels and raling need to be replaced. $$$. So I have to now pay Sunrun $200 a panel (51 panels) to remove them, then pay for new roof, then obligated to put the same damn panels on brand new roof, with same shoddy poor work, probably causing the same issue. Criminals. STAY AWAY.

We were trying to make changes to the account and dealing with customer service was an issue because they say they put stuff in the system, but we keep getting phone calls over the same stuff we had talked about. I get five or six phone calls on something we already discussed and expected to be changed. But everything else with the install, billing, and if we needed something fixed were fine. When we added panels to one house, everything came in on timely fashion and they communicated with me well.

It's been great with Sunrun. They came to check the roof structure from inside the house to make sure that everything was stable enough to put the solar panels on. Three weeks later, they called me to schedule the install. It took two months because we were in the middle of winter when they did the estimate. The product over the last four years has been holding up and we have some rough winters here in Massachusetts.

Sunrun has been positive from the very beginning and they've done a good job with the follow-up. I'm able to get answers on any questions I have. I'm on their website and I can monitor the production of my units. So they've always been very helpful and they're doing exactly what they say they were going to do. And they're doing it on a consistent and regular basis. One time, they had to come and replace the converter. They did that very capably and they made sure that I got a refund for the periods of time when it was down. Also, I did not have to make my payment on the months that it was down. So Sunrun followed through on everything that was in the contract and I've not found any problems with it at all so far. I would recommend them.

Everything was going according to the plan during the installation. The initial plan included a storage battery to be installed to store the excess electrical power generated. Later, I learned from Sunrun that they're not gonna be able to install a battery because they cited that the city that we live in doesn't allow installing batteries indoors. So, the storage batteries needed to be installed outdoors. But there was no space in the area where Sunrun wanted to install the battery so they just scrapped the storage batteries. I went along with that, believing that that was the case.

The installation people from Sunrun were very good. They did their job and they didn't make a mess or screw up the ceiling. They did everything like they should have, and a couple months after the system was activated, we noticed the difference in our bills. So far, everything seems to be working and we've recommended Sunrun several times to different people.

We were already with Sunrun and knew about them so we wanted to stay with the same company. Jonathan, the rep I dealt with, was good. The way he explained everything was very thorough and he would make sure to get back to me. He was amazing. But sometimes, when I call to get information, one person will be able to give me so much information but then, I can't figure out what another person is trying to tell me. If I ask about something happening with my system, it's not clear enough for me.

I liked the way they're doing financing, the way that it was paid for because I didn't have to pay upfront for it. The presentation of the sales rep was clear, too. He made sure he was a good communicator and that I knew everything going on through the whole thing. The installation was smooth, too. There were times and permits, but I didn't have to be involved. It was all fine and painless. My electrical bill is always zero now. I just make the payment every month to Sunrun. They also have a website and an app now. You can look every day to see how much energy you made, how much energy you didn't make or if it's cloudy.

I love going solar. It's nice not having to worry about a high electricity bill when my bill is consistent with the solar. The solar payment is convenient and energy-efficient. It's been an excellent experience switching to Sunrun.

Something's going on now. I don't know if my solar panels are working now or not. I haven't had the time to get out there and check but my electric bill is getting crazy. It says it's going up. But to be going up at that rate when it's just only two of us in the house, my panels aren't working. I've sent an email asking Sunrun. Some guy responded and it seems like general information that he sent me on how it works. He didn't answer my question. My gas and electric bill is quadrupling and I'm getting a notice that I'm using more than what I have been using. I'm up 84%, which does not make sense to me.

I have the system for 4 years and want everyone to be aware that If you install a battery with the solar system it is not under your control. PG&E controls the battery and how/when will discharge. Every time when I had outages in my area, the battery did not kick in and I was told by Sunrun that the battery is not for me and it only feeds the grid. So you pay for the battery and yet can't use it when needed!!

Listen Sunrun is ok, but their customer service has been awful. I am not sure who they switched from but when we originally bought our house I dealt with a nice lady from the states who had everything ready for transfer by the time the house was in our name. Now that we sold our house 4 years later it has become terrible customer service. Both realtors have said the same thing from fumbling the transfer initiation to correctly and effectively communicating to everyone. Now a month later I am getting charged again with a $7.50 charge because I stopped autopay thinking everything was done. It has been headache after headache from sunrun because of their customer care.

I've been with Surun for the past 2 years, to start I was promised that my electrical bill would go down to $100 monthly, besides the $109 that I was going to be paying for Sunrun. Which was a lie, I never got any discount for anything on my electrical bill. And I come to find last month that they never did the interconnect with Eversource. I'm feeling like a fool. I paid Sunrun extra $109 for two years for nothing, also, paid my full electrical bill. I do not recommend Sunrun. If you look up about them, they have a lot of bad reviews. I did not know about it when I signed with them. I'm going to a legal team to get my rights.

The rep explained the whole system, and she was friendly, informative and very helpful. Installation went smoothly too. They were here for two days. We had weather in-between that delayed them. Occasionally, I log on just to see what the production is, and it's easy to access. We've had the system for about a year and a half now, and at the end of the first full cycle, we had a true-up bill of $180. The system produced almost the entire amount of power that we used. I would recommend Sunrun.

Sunrun’s reps rang the bell and explained things. But there are a lot of things that I signed for that they didn't point out to me until after the fact. First, they told me it was free. Then they turned around and I had to pay $83 every month. They never told me that after 25 years, I have to pay for the whole panel in full. And I didn't like that. I had to call the young lady to ask her on how I pay for this after. I'm paying $83 and I figured that was going towards the panel but it wasn't. I would recommend Sunrun to the extent that they have to let people know that. It's like a mortgage. The only thing I found is my light bill went down.

We had some problems in the beginning getting parts but other than that, Sunrun is good.

They caused a leak in my roof. Sent 2 people to fix it. Made it worse. Really? They called a 3rd party roof contractor. They said SUNRUN should not have installed the solar panels. Now they say not their fault and will not fix it!

We had Sunrun solar panels installed on two of our roofs in 2016. There have been many roof leaks. Three times Sunrun came out to repair leaks without success. The fourth time they had a roofer reshingle the roof adding a snow and ice barrier under the shingles. Still that roof has at least three leaks and now we discover the other roof has at least one leak with black mold growing. We have no confidence that the fifth repair will be a charm. We want them to remove their panels from the roofs and void the lease purchase contract but they are refusing so far.

Updated on 12/23/2024: UPDATE: they installed 1 month after above review. It's now ***SEVEN*** months later and the work has failed ***THREE*** inspections.

It's been good so far. I've had power outages a couple of times and we don't even notice that it's out until we get calls from neighbors. Sunrun sends me yearly updates as well.

I chose to work with Sunrun because of the program and there was no upfront cost. It was a good experience and it was professional. The rep understood our needs. Also, the system is very good. We have lowered our electric bill to zero and there's no electric bill other than I pay Sunrun once a month a minimal fee and there's no APS. I don't pay our power provider anything.

There was a bunch of mix-up at the front end of switching to Sunrun. I paid for it and it didn't really get in effect for about another six months because of hold-ups and permits. Also, I felt like I was getting passed around a lot. They could improve the communication. Other than that, I'm satisfied with the system and my bill is lower.

3/25/24- I have been a customer since 2019, and from install to this day, I am still paying over $2000-3000/yr to Edison for power. This is due to Sunrun designing my system incorrectly (admittedly), under-producing, and they refuse to resolve the issue. I have made several complaints, phone call, emails, chats and have opened cases (**, **, etc.), and others but they have fallen off the website now. All they offer is to install more panels, at my expense of an additional $10,000, to solve the admitted under-production design issue. We have had countless Sunrun representatives to our home, with no resolution, only a sales pitch, as described above. I currently have a Yellow "Fault" light on, Red "communication" light on, and the Power Production light is OFF. I chatted with the company online and was told that there was not a problem, and they would not schedule a service.

Working with Sunrun was a breeze. They showed up on time and did a good job. They seemed honest and were very reliable. I would recommend them to anyone. The solar panels are running really well and getting a lot of electricity. There's an app that we can go to that keeps an eye on our production and it could be a little better, but it's pretty good. They just improved it recently. I told my sister about getting Sunrun as well. It's a really good way to generate electricity. It's clean and efficient. The only problem we have is when it snows and when the snow stays on the solar panels, they don't produce electricity.

Charlotte: We're recorded.

The service with Sunrun initially was very stop and go. Nothing got scheduled because they changed project managers three times so it took about four and a half months to finally get everything installed. Then, it took another month to get everything turned on. We had an issue with a leak in the ceiling through the roof and it took almost a year to get that fixed. Overall, the solar panels are working well while they're running, but we lost a whole month of service because we were waiting on them to fix things.

We had Tim from Sunrun come and talk to us, and he talked us right into it. We were very impressed. He explained everything, they came out and had it all up there on the roof the same day. They had the electricians come out to connect it to the house. Tim was the one we worked with. The other guys were in and out. They explained what they did. They're very knowledgeable. They just told us what they were doing, and we love it. I get what I produce on my account every month. All I have to do is go to the site and it would show what we used. I pay $75 a month to Sunrun and $15 a month to ComEd. That's it. In the wintertime, my electric bill was 200 some dollars, so it made a big difference.

The Sunrun salesperson, David, was a very nice individual. He was open and honest about everything that happened, the fact that he had used the company himself and was very happy with the product. He turned around and started working for them. He showed me his own bills. I took some time to look into the company because there were a lot of people running around Vegas still trying to do solar. I liked everything that the Sunrun people were offering as far as everything that was involved, including full roof inspection, and if there were areas that needed to be repaired, I was able to get that taken care of. It was a good experience. The installers were very good. Installing here in Vegas, especially around spring and summertime, is not enjoyable. It's extremely hot but they were able to get in here in April a couple of years ago, and they did an excellent job. The product has been working without a hitch since.

I'm pleased with Sunrun. Switching to them was very smooth. The installers were very efficient. Going solar has been great, so far. However, I thought I would be paying even less than 200 for their service, but I'm not.

I've had a very good experience with Sunrun. The rep was very good. He could answer all of our questions. He was knowledgeable and he was on time. I get a bill once a month from ATX and I just look at it. I can't track it. Sunrun did it. They called six months into the system to make sure it was doing what it was supposed to be doing.

The Sunrun sales guy I talked to was good. He was polite, courteous and had a lot of knowledge of what he was talking about. I'm happy with it. Getting it up and running took a little bit longer than what I expected, but I lagged on the paperwork. Part of it was my fault for not turning the paper in on time. Other than that, once they got everything going, it was good. Since then, my PG&E bill dropped. And not only that, I got the backup battery and whenever there's a power outage, I still have power. Their website is also easy to manage. I just wish I would have paid less for it.

Sunrun’s sales rep Kyle ** lied to my face! He assured me that if my roof is old Sunrun would replace it at no cost to me prior to the installation of solar panels. Based on this assurance, I signed a contract that same day. A couple of weeks later I received a report, stating that my roof is good. Now, only a few months later my roof is leaking! I have reports (with pictures and drone video) from 3 accredited roofing companies who clearly show that the roof has multiple cracks, missing and broken shingles, exposed roof nails, there are numerous spots with algae and moss, indicating that the shingles are letting water get through, etc. It is absolutely clear that the solar panels should never have been installed on a roof in such conditions.

Hello. I definitely will recommend my friends or my customers to go with SUNRUN Company in 2022. My best friend came to my house for Labor Day weekend. He ask me do I want to install solar panel. I said sure so we both decided to install at the same times. We loved it in 2023 to present. Our PG&E bill look really good and we save a lot of money especially summer and winter. Sunrun employee is very professional and good workings attitude and also clean up after they are done installing the solar panel. They know what they are doing. They also had an electrician or site Foreman which took a lot of pictures. Also all the crews work on the roof put on safety harness. I already told my customers and friends to think about installing solar panel. Really save a lot of money in the long run.

BUYER BEWARE!!! I am writing to formally complain about Sunrun Inc.'s unethical sales practices regarding installing and operating solar panels at my residence. In 2019, we entered into an agreement with Sunrun to install a 15-panel solar system on our home's roof. The monthly payments quoted were going to be $87 + an average of $50 to APS. Due to negligence from SunRun’s third-party company to thoroughly inspect the electric panel and salesperson not asking the appropriate installation questions our city did not approve SunRun to turn on the panels. We have worked with SunRun for almost three years to get the proper permit from the city to be able to turn on the panels.

I am so glad that Carolyn ** stopped by my house in January to talk to me about solar panels. I signed up that day and now I just need Eversource Electric to power up my system. Carolyn took care of all the paperwork, took pictures of work in progress and checked in with me often to keep me up to date on the project. I would recommend using Sunrun for your solar needs.

I've received 23 straight APS Bills on top of my $240 Sunrun Bill for a system that was built at 35% more than what I supposedly used in previous yr. I've upgraded all the windows in my home, Pool Pump, AC, Lights, Washer/Dryer all to Energy Efficient and system is still not producing to what I was sold. Reached out multiple times and all I get is it's working as it should, a Rep came out once and wanted me to purchase additional panels. If I could go back I'd never get Solar - I'm at the point I'm going to let it hit my Credit as I'm done paying $400-$500 a month for electric.

I highly recommend Sunrun to everyone based off my experience with my sales rep, Carolyn **. She was very straightforward and explained everything to me in detail from the start to the end of the project and was always available to answer my questions. I was also very impressed with the installation team of my solar panels. They were extremely thorough and professional. Everyone was on task and knew what their jobs were. Sunrun is a great company to work with and I can’t say enough good things about them.

Professional, reliable, and eco-friendly, Sunrun is the way to go for solar solutions. Superior service and competitive pricing. Sunrun exceeded my expectations in every way. Their expertise and customer service are unmatched.

Very good customer service and quality product. Sunrun keeps me informed of usage, industry knowledge and condition of my system. I need not be troubled with system performance because Sunrun is always proactive. Customer service has been quick and thorough. Nothing else to say except thank you Sunrun. Yes I would recommend Sunrun to a friend.

I would not recommend a solar system from Sunrun to anyone, unless you enjoy the thrill of constant water damage and unending frustration. From the moment I inherited the lease for the Sunrun solar panels with my home purchase in March of 2020, it has been a downhill journey of disappointment and regret. While the first few years might have seemed tolerable, the true colors of Sunrun's incompetence revealed themselves when the heavens decided to open up, and my roof turned into a sieve.

Sunrun contacted me in say May, and the whole thing wasn't done until January. So, it took quite a while to get things done. My first contact there needed to take a medical leave, so the ball kinda got dropped. For about two months, I wasn't sure what was going on. They weren't calling me and returning my calls. It turned out that the first guy was on leave, and they hadn't assigned it. Once they got it assigned to somebody else, things went well.

Sunrun was on our house when we bought it. I canceled it because I wasn't happy. But when I found out it was Sunrun, I put the deal back again. It was Sunrun that saved the deal. Part of the deal was the previous owner told me she had $22,000 she owed on it. I told her she'd pay half of it, and I'd pay half to pay it off. Everybody agreed. Now, my bills every other year are zero and every other year, they're $3.25.

Sunrun explained everything and didn't pester me. I asked, “How could you put it up for free?” They said, “It goes with the house so if you sell the house, we need to get permission from the next owner.” The installation took forever and a day because San Diego Gas & Electric was taking their time. It took them six months to get it hooked up. But it was nothing that Sunrun was holding up ‘cause they came to put those panels up lickety-split. Within a week they were up.

The people Sunrun sent out to do the work were great. They put the roof and the panels on, and it was great service from start to finish. I haven't paid for electricity bill for the last five years. The panels have been producing like they should but some of them that do the work haven't sent anybody out to clean the panels for a long time. Other than that, I feel good about Sunrun. I'm trying to get a battery from them.

Sunrun was great. We had good, prompt care. Permits came through timely. They were very fast and they knew what they were doing. And our solar has been working wonderfully. When it snows and rains and is dark, it doesn't work. But I'm happy with it. I have recommended Sunrun and several people got solar through Sunrun because I recommended them. They are a long-standing company and I appreciate that. They should be around in the future when I have problems down the road.

I am not happy with Sunrun. They were not upfront. When I asked the salesman how much it would cost to have some solar panels put up on my house, he told me there was nothing. We got them up on the roof and did a lot of paperwork. He never offered me to look at the contract. My son went through the contract and said, "You know you signed up for 25-year contract and if somebody buys the house, they've got to accept the contract with the house." I didn't know all this and that was very upsetting.

The solar part has been great. The only negative part is that Sunrun uses contractors to do the installations. Sunrun had somebody come out to mark where the ground should go on the side of the house but they didn't know what it really meant. They mounted the ground in the front of the house. So there's a visible ground wire running across the front of the house, and then they left a bunch of lag bolts on the roof that I had to go up on the roof and get. But Sunrun itself does awesome.

It's been pleasant with Sunrun. They've saved me money especially living in Southern California, where it's probably one of the most expensive states in the country. It's been very helpful financially. I'm not having to pay as much on my electric bill.

I have a PPA agreement with Sunrun. They put the panels up on my roof and takes care of the panels. I agreed to a fixed rate over the next 20 years. At the end of the year, if I have overproduced then I get the credit. I pay a set amount to Sunrun which is $105 a month. I still get a bill every month from Edison for the surcharges and the connection fees which usually is around $10. But I haven't actually paid that in over four and a half years. After the credits, my electric bill goes about $75 a month. Sunrun saves me money on my electric bill and I'm very satisfied.

It was difficult in the beginning with Sunrun. We had lots of issues with them getting their stuff together. They're getting better but I'm still having a little bit of issues with them. The meters and bills they promised are not the same ones they told us about. It's higher. It's also very difficult to get in touch with them. You call but they don't answer their phones. Sometimes they'll call you four days afterwards.

Enrolling with Sunrun was very easy. We talked to the guy, then he came down and showed us how everything would be set up. He explained everything down to the detail. The installation was quick and efficient. I also haven't had any issues after the installation at all. Since we got the system installed, my electrical bill has gone down previously. Now, it's gone up. But we added something to our house that is using more electricity than before. Other than that, Sunrun has an app and it tells us how much the panels are producing. They're a good company.

When we talked to Sunrun, we liked the program they offered. The installation was trouble-free to me. They came out and did their job. The only problem was it turned out that 13 of the panels did not get hooked up and we ran all of last year short from 13 panels. But Sunrun took care of that issue. They fixed it and also refunded some of the money off it. So I'm real pleased with it so far. The last salesman we worked with was very good. He looked after us very good.

For some reason, Sunrun got to mess up the autopay. I updated the account information twice and they still haven't debited my account for the payment. They can't figure out how to take it out. Everything else is fine. Getting started with them was very easy and their crew was very good. They were very communicative, they explained what they were going to do, and they were careful with the property.

Habitat hooked us up with Sunrun and Sunrun has been great.

The Worse Solar provider. My bills came up to $2300 in 4 months on top of paying my solar loan and no help at all. They said if I own the panels they cannot assist me. Representatives never followed up with my case and I was left without answers. I'm sorry I took Sunrun. Poor communication once you've done installation.

Being first homeowners has been a very rewarding experience. Being a single income family of four we are always looking for ways to cut our expenses: I contacted Lukas from Sunrun. He told me "everything" and explained most details. It said it would be easier to talk in person so we made a time to meet. Verbally, He told me that the sun will produce energy, our bill would be at least cut in half or none at all because our house gets so much sun we will over produce. My husband and I were so excited that would help us out so much financially but "what was the catch?" My family did this to save money as everyone else wants to save money in their future. Lukas said that it didn't cost anything for the panels, if we look at our national grid bill we are actually paying toward it. He said if we under produce compared to the electricity that we were using, then we would have a minimal bill.

The installation was fast and efficient. It's wonderful to be on solar with Sunrun. We have low energy bill. It's a win-win situation and I recommend them all the time.

The rep with Sunrun, Skye, explained everything thoroughly. It was very understandable. I had no mixed thoughts about it. Sometimes you get the runaround and explanations are hard to understand, but he spoke clearly. Normally, there's always a catch. But he was upfront and let me know that there was nothing of that sort, playing games to try to hook you into getting something that you're not interested in. The biggest thing that I liked was that there was no cost coming out of my pocket. It was hard to believe but he kept reassuring. The installers came in and put the panels up on the east side of the roof. They installed the panels close to the top of the roof. On the west side, they didn't install them at the top like the east side. They had lowered it and when I asked them, they said it was what they were told. I called Skye about it and they took care of it. They placed them up above. I was pleased with the process.

I contracted with Sunrun to put up solar panels and the slight reduction in my overall electric bill has been nice. The installation was very professional.

The guy that sold Sunrun to me was friendly and knowledgeable. I was more impressed when I first got it. But this year, my electric bill went up. In December, my electric bill was 125, and it was 100, and it was 65 compared to last year, January and February. It seemed like 25 and nothing. So, I don't know if it's working. But go with Sunrun.

I had to send Sunrun dragging their feet before we could turn the unit on and it was just a joke. But it all got worked out. We started out with 20 panels and it was fine for the first couple of years. All of a sudden we got hit with this huge bill from Edison and I was, "How is this possible? This is why we went solar." Edison tried to say that we pulled 7,000 kilowatts off their grid. So, I called the rep at Sunrun and she had me send the last 12 months of billing from Edison. She looked at it and said, "Yes. In fact, you did draw that much off there. But you have solar. You shouldn't be pulling that much off of them." I said, "There's the bill. Almost two grand. They're telling me we owe them." She got with the design team and they ended up coming out and putting up 12 additional panels for us, and the backup battery. Ever since we've had the additional 12 put in, last year and this year, we have received several hundred dollars back from Edison at the end of our year.

The Sunrun reps are very professional and courteous. I gave them my information and they took it down, looked at the PG&E bill and calculated what I'd be using, then they proposed a system for me. I had original panels from Vivint Solar and Sunrun tried to match them up so I would have all the panels the same, but they were on backorder. They reached out to me and proposed another panel, which is just as good. They just wouldn't look the same. So, installation took a bit longer. Overall, it took about six months because of the backorder. Other than that, it was good. I'm very satisfied, and I like my experience.

The panels have been on the roof since 2015, and I bought the house in November of ’22. Last fall, I had to have my kid go up and pull a plant growing in between the panels. But Sunrun is better. Everybody I dealt with was golden. I'm highly satisfied. I would like a little bit more out of the app though. Compared to what I had, I could see 100% live data of what I was producing at any given moment. I like to see what I'm producing and what I'm using. They had that comparable graph. Sunrun's more along the lines telling me how much I produce. Also, if I had known then what I know now, I definitely would have changed where the location of the panels are. I probably would have done a solar roof. I designed a tracking system. A buddy of mine used it, and it is fantastic. It's a panel that's out in the yard and it automatically follows the sun.

I was at Costco one day, and a very nice gentleman said, "Would you like to have somebody come out, tell you what's up?" I said yes. A young man came out, and he was very nice but a little bit scattered and couldn't answer the questions I had. Eventually, somebody else contacted me. Finally, a manager from Sunrun contacted me and got it worked out. My installation happened early February of last year. They said they were gonna be here on a particular day, and they showed up and got everything done. The people that needed to do the review and licensing came out at exactly the times they said they would. They also flipped the switch exactly when they said they were gonna and I haven't had any problems since the switch was thrown.

I have three roofs on my house and Sunrun did the whole two of them. They did an excellent job. Then Sunrun notified me that they weren't getting signals on my panels. They came by and took care of it. They caught it before I did. They put a booster on my Wi-Fi outside and after that, I had no problem. The weather doesn't affect it like it affects charging cars.

Installation was good, and I haven't had any electrical bills. I've only had administrative fees, and a couple of times, I've gotten money back from Xcel Energy as well. Overall, everything's been good, and I haven't had any problems at all.

At first, there were some problems. But once those got worked out, it has been fine since. I would like the people from Sunrun going door-to-door to have a record of who already has the system because they keep coming back. Our house is built in an L. So they can't see the panels from the front, but from the side because we're on a corner. They can see one over the garage. I told my husband, "I'm gonna make a little sign to put on both doors that we already have. There's no more room."

We weren't collecting any solar energy and there was something wrong with our box. To get ahold of anybody at the Sunrun at any level was damn near impossible. Finally, we got ahold of a guy named Darryl and God bless him. He came out and fixed everything for us. The last year that we had them, everything worked good. But when my husband passed away and I tried to get ahold of somebody to cancel his contract, I’d have been better off trying to pull teeth from a horse. He died December 28 and I moved out of the house January 29th. Then on the third week of February, I finally got them to cancel. I love solar but Sunrun is not the company to go with. Their products were great and we leased so we paid $150 a month, which was a fair price. But I would never use Sunrun again.

The installation of our Sunrun went fine for us. They also treated us well through Costco.

Their site is good and relatively simple. I just have not produced as much power. They said I only had one overage in July of last year. It was a hot, sunny summer. My power in the month of July of last year was, $42, which is the basic charge. But my most recent one was 127, which is half of what I would be paying if I didn't have solar. I'm satisfied.

I like going solar. I'm well satisfied on it. Sunrun works well for me. They also explained everything pretty well. My electric bill is low since installing Sunrun. It helps a lot.

My experience with Keegan as a sales rep and Jamie as a design specialist was helpful. The Sunrun team was very informative and educating. They were knowledgeable and punctual. I liked their professionalism and the overall feel was lowkey and easy going. They respected my wishes as a consumer and were very patient throughout the process. Would recommend 5/5 stars.

Updated on 11/17/2025: Ongoing breach of Contract: Sunrun removed panels in 2023 and never restored my roof, causing damage and now risking my home sale. They acknowledged urgency, but have made no contact since 11/13/2025.

My husband bought a 23 Lightning on 2/17. Sunrun has sent the charger to Texas once or twice. We don't live in Texas. We live in Florida. We cannot get a charger to save our lives. Andrew ** will not return calls or emails and is extremely rude. After I left him the message that I called him out on the Better Business Bureau, he was able to call back to tell my husband, a disabled veteran, that he "will get the tracking number when he decides to ship it out," which will be next week. Andrew has known that the address is wrong for weeks but will not rectify the issue. We have called Sunrun at least 50 times for updates, a tracking number, or anything. I went higher up to Andrew boss, Ganem **, and the same thing. Nothing. He doesn't care.

Sunrun is doing a good job. The installation went smoothly. Every time I call them, they come over and do what they say they would do. Sunrun recently called me and said, "How's everything going? Can I come by to check your battery, check everything is working?" I said, "Of course, come over." They scheduled it today, they were here and did a good job. I didn't even know that backup battery went down. I'm very satisfied. I will recommend Sunrun to my friend. One lady is waiting for her roof to be done and they're gonna get Sunrun.

It took almost a year to install the panels. They said it was lack of some material or a couple of companies came and they couldn't figure it out and they ran out of material. It took almost eight months when it was okay and then, it took a couple of weeks in order for us to use the system. But right now, everything has been good. I track what I'm producing with the Sunrun app and so far, it’s producing pretty well. Also, the app is pretty simple, which is one of the things I like, and every time I wanna reach them, I reach them really quick in the app.

ABSOLUTELY HORRIBLE COMPANY, completely conned me in a low time of my life. The system doesn't work properly (produce) as it should. I pay double what I paid for energy before I got the system. Now I have to get a lawyer to get out of it, hopefully.

Highly professional, informed and accurate lead generation. Could not recommend more highly. Great to deal with. They got me three quotes from solar installers, and the three suppliers all reached out to me within 2 days.

We purchased our solar panels in October 2022 and as of March 2024 we have yet to see a decrease or savings in our electricity bills. Our panels were purchased with Sunrun and they were installed December 2022. Unfortunately our sales rep quit during our purchase process and this snowballed into a less than desired purchase and installation process to include our electric energy company not being informed of our new panels. Since the electric company was not informed of our solar panels as Sunrun said they would, we have been paying a regular electric bill without any solar energy credit for months. Very unfortunate.

Very happy with Sunrun. We have not had to make a payment to the electric company in over a year other than the connection fee and lately have not had to even pay that due to the credit balance we have with them. Our only payments for electric has been to Sunrun which is much lower than the payments we had with the electric company before we had solar.

We have been happy so far with our Sunrun experience within the first year. DK was a great support for the process. Our expenses have been as highlighted with a 3.5% increase after the first year. I would like to understand the contractual process that will occur if we sell our house in more detail.

Since installation we have has nothing but seamless service. After nearly 10 years, you would think at least one gremlin would reveal its ugly head, but not a single gripe from me. I must say I'm quite astonished. I usually have something to complain about.

I have really enjoyed the solar panels from day one. My electric bill is so much friendlier to look at and the leasing program they offered me at the time is wonderful! For example, my electric bill in July of 2020 was over $100. My electric bill every July since has been less than $20, plus the monthly cost of leasing the panels that is still minimal compared to what I was paying for electric.

Overall, I'm happy with my solar panels experience with Sunrun. I was very un-satisfied with the time it took to both remove the panels and then put them back when I had my roof replaced. It took SunRun a very long time, repeated calls and a substantial amount of emails to have the panels re-installed.

My sales rep was great and has been always available even after the sale and installation. Have had no issues during any part of the process. Installation was great and was quick. I can’t say enough about my sales rep Mike. He has always answered his phone and responded to all emails in a timely manner.

After receiving numerous bills from SDG&E It doesn't seem that I'm saving any $. I realize gas is part of the bill. But I'm getting charged for electricity that adds up to a significant amount. Not impressed.

I’m very satisfied with Sunrun. Super savings are appreciated & anyone I’ve dealt with have been professional & friendly! The calls I received to advise me about work that needed done were not labeled as Sunrun but a personal number & no message was ever left. Once I received an email I responded so that glitch did prolong the scheduling.

Sunrun through CostCo very professional. We have had solar for 4 years. Very pleased. We have had no problems. They answered all our questions. Very happy with the crew that installed the panels. Very careful with the property not to cause any damage would recommend them to anyone who is thinking about getting solar.

I would only like to speak to the solar panel system installed by Sunrun. The system works perfectly well and we’ve saved literally hundreds in power bills already. If I were able to separate SunRun’s system from the service provided after the fact, by any and all SunRun operatives, (AKA customer care specialists) I would give the system itself and its capabilities 10 stars and the customer service aspect negative 5 stars. Sorry but that has been our experience to date. However we couldn’t be any more pleased than we are right now with SunRun's equipment. We are firm believers in doing anything we can possibly do to help our planet and everyone on it to survive and thrive. But If you care to learn more about the other aspects, and see details about why we are not able to tout SunRun’s customer service department, kindly reach out.

We have had our Sunrun solar installation for 1.5 years. It took our electric provider almost 6 months after installation to get their act together so we’ve been benefiting from 90-96% of our electricity being delivered by our wonderful free sunshine for a little over a year. While we don’t quite cover our bills in the winter our rollover bank pays for them from summer overage. Sunrun was and is excellent to deal with. We’ve had no problems and feel both our sales rep and the technical support staff are way above average. However as I say this due to the smooth operation of the system. We’ve not had to turn to them very much. I would highly recommend them. While the cost seemed high we have been able to balance it somewhat by extremely low bills and the satisfaction that we are making the world a better place for our granddaughters.

Sunrun has been great to work with. From giving estimates, to installing and to follow up, they have been excellent to work with. Their app keeps me apprised of how my system is doing. I can compare my solar production from month to month or year to year. I have no complaints at all about our Sunrun experience.

Sunrun is best solar company. They are very cost effective company compared to other company. I am so happy to purchase here. Highly recommend them for hassle-free and efficient service! Thank you team of Sunrun.

Sunrun missed to connect my water supply and sump pump electricity to the backup. The generator who took care of both was switched off by the SUNRUN technicians. Any complaints was ignored and the case is being pushed to the next person- who is very friendly but does not fix it. I had a water damage because my sump pump did not work in case of a heavy rain and power failure. I gave up.

Salesperson was very helpful, answered all questions that I asked and was prompt when I contacted by phone and by text message. Was on time for all appointments and meetings and very helpful with the roof replacement. Salesperson was very knowledgeable about their product and gave me a hard copy of contract when I asked for it.

When I built my house, I had to buy solar panels and the builder was in a partnership Sunrun. I went to them, and when I bought my second set of panels for the same house, I was at Costco. Costco had a promotional deal with Sunrun, so I added more solar panels with Sunrun through Costco. Everything was great. There were no issues at any point in time at all, and installation was fast. It was sooner than I expected. Now, I'm happier because my bills are significantly lower. I'd tell people to go solar now before prices keep going up.

The enrollment was all very easy. They came pretty quick and installed the system. The only issue that I have is it seems like the sales rep that I was dealing with gave me a lot of wrong information about things. He told me how many panels I was gonna need and that if I need more panels down the line, they could always add in stuff like that. Sure enough, I need a lot more panels because I still have a pretty high electricity bill. I still have to pay $1,500 to Edison at the end of the year, which is how it's been working out ever since I got the solar panels. Whatever I use extra from Edison that I don't use from the solar panels gets added up and at the end of the year, I gotta pay them. I called Sunrun to see if I could add them and they said they can't. But everything was fine besides that.

The few times we've had to call Sunrun, they responded quickly. When one of the senders wasn't reading a panel, they came out the next day and changed it. No problem. I love our system. It does very well, and it really cuts the bills a lot. Normally, in the summer, it'd be 350 bucks for the upstairs and downstairs air conditioning, and the pool. Now it's down to 140.

I talked to somebody from Sunrun. They were working on a house a couple blocks away from our house, and some guy came out for about two minutes. We already decided we wanted to do it, and he gave us the pricing. We signed, and it was done. Install was good too. The biggest problem was getting the permits from the county. It took them a four weeks for that to happen, then after that, they were done in a few days. I've only looked at the production twice in seven years. I got an $18 bill from the power company and then my payment to Sunrun. Sunrun has been really good for us, and now, we don't get a bill anymore.

I liked the sales rep from Sunrun. He seemed very friendly and easy to talk with. It’s his job to sell, but he was good. I had met with other people over the years but I never contracted with anybody. I wasn't ready to do it in general but with the electric prices going up, it made sense. So, what the rep said it would be, it has been. The guys took two days to do the installation of the panels and then, there was the connection to National Grid. It couldn’t have gone smoother. I recently used Sunrun’s customer service to inquire about something. They said they would respond in 24 hours, and they did. I was looking to see if they had a backup battery. They were offering it to new customers but I was curious to see if you could get a discounted price and buy one from them. But they said they didn't have any available at this time and when they did, they would contact me.

The guy that Sunrun had for the sale did an excellent job. Everything was smooth. However, I never received the incentive for the referral.

I've had Sunrun in my home for almost 10 years now and I've done two homes with them. For the most part, I'm happy with Sunrun. But I have not been super happy with their customer service in the last couple of years. When I had panels that weren't working and I was trying to get Sunrun to either get them working or replace them, the frontline customer service reps were pretty non-responsive. But once you get it escalated, they become responsive.

The salesman with Sunrun did a thorough job of explaining what the process was and what they were offering. The electric prices were about to jump so it was good timing on their part. I also had a colleague that had used them and was happy with their experience. The installation was seamless. The installers were in and out in a day. The permitting process was well-organized and it was a very smooth experience. Sunrun is saving me tons of money. The app could be an area of improvement though. I'm an engineer and a data guy so I wouldn't mind drilling into more details.

The Sunrun rep's presentation was good, but it was a little misleading. He was talking about federal and state incentive, and that I'm going to get a refund, but when I filed my taxes last year, nobody was there to help me. I'm going to be filing my taxes now and, hopefully, I get the federal state refund. But the tax accountant said that you really don't get any money back. I also tried reaching out to my rep at Sunrun and he was not helpful whatsoever. Other than that, the installation was finished in one day and Sunrun has a good product. I would tell my friends that they should consider going with them.

I've been very happy with Sunrun. The installation was very smooth. They sent a crew of people over who were on the roof for a few hours. They had everything hooked up. It was neat watching two guys up on the roof putting everything in place without falling off. They put pigeon guard around it so I don't have pigeon nests underneath it. There's been one time I had a problem, and they spotted that on their monitoring system. They came over and replaced it. They're very conscientious people. I live in a very small house, but my electric bill in the summer was over 100 every month with the AC. Sunrun dropped my Nevada energy bill down to an average of $13 and I pay Sunrun 85 so I'm still under the 140 that I was paying. It also makes me feel good because it is using a natural source.

Sunrun sent somebody out and he very frankly told me that I probably wouldn't save a whole lot of money. I told him that that wasn't the main point of going solar. The main point was doing what we ought to do for the world and the rest of the people in it. So, we went ahead and put the panels on the roof. But the shutoff is on the front of my house and I would like to have talked a little bit more about where else could we put it. That didn't quite happen, but it was still okay. Since the installation, I've been more mindful of my electric use. I do a lot of things when the sun is shining and I have a time schedule when there are peak hours and non-peak hours. I try to do things in non-peak hours.

We're very happy with Sunrun. The installation went great and they had it done in one day. They also explained everything to us about how the system would work and that production could go up 3% a year. We're happy with it because in the summertime when our bill would run at $500, it only runs at 300.

The Sunrun representative who came to my house was honest and didn't mess around. We got through the process quickly and the information I got was understandable. I got 20 panels and I liked the install because they never had to drill holes into my roof. They used a weighted system on the bracket. I monitored the system's performance very carefully during the first year and my net power bill in that period was $15. So, it was almost zeroed out. Keeping track of my production is as easy as clicking on the app and it works almost 100% of the time. I've had a couple of minor issues about monitoring where the system stopped or wouldn't give me updated information. So, I reached out via email and even spoke to a rep. They got it fixed really quickly. All in all, Sunrun was not the cheapest, but working with them was very trouble-free.

When I signed up with Sunrun, I was informed that my electric bill with SMUD would decrease to as low as $20 in winter and $50 in summer. However, this has not been the case. During the summer months, my SMUD bill has consistently been over $300, in addition to my monthly Sunrun fees. I am extremely frustrated by this situation. I am now seeking to terminate my contract with Sunrun and have the panels removed from my house roof. Furthermore, Sunrun has not provided any maintenance services or shown willingness to address any issues with the panels. After seven years of dealing with Sunrun, I am thoroughly dissatisfied and cannot recommend their services to anyone based on my experience.

Our roof was leaking but we could not afford the $13,000 cost for replacement – We heard we could get roof replaced if we went solar – We called several solar providers who said we did not qualify because we had too many trees – and we would need to remove trees at our own expense before being considered for solar – and while this was happening our heating/air conditioning system began failing and needed to be replaced at a cost of $12,000 – It was an overwhelming situation – That was until we met with Nick ** of SunRun – He arranged for the needed trees to be cut down and stumps removed – and he arranged for a new roof of our house – and all the work was done quickly and professionally – We then get solar installed and are currently awaiting required inspections before being turned on.

We had a fire 19 months ago and had to have the solar panels removed to replace the roof. Still waiting to have the panel insulation complete. They installed half and the balance are still on the ground. We have been told so many times someone would get back to us in 24 hours and of course they do not call! The lady we are working with never returns your call and email response is she is out of the office. How do you keep your job? Over a month ago they started to reinstall. They told me they needed an electrician to install the inverter and would be back middle of the next week. Sunrun red tagged our meter, why? We have a brand new panel and all new electric wire which has been inspected by Jefferson County! I would NEVER recommend Sunrun and if they don’t want to reinstall come and get your equipment out of my yard! I’m sure there will be NO response from Sunrun!

STAY AWAY! I cannot express my sheer disappointment and frustration with SunRun, the so-called solar experts who have turned what should have been a bright investment into an absolute nightmare. In what can only be described as a gross display of incompetence, this company managed to install solar panels on my roof without securing the necessary permits, leading to a cascade of issues that have left me unable to sell my home. From the outset, SunRun touted themselves as industry leaders, claiming to provide cutting-edge solar solutions with a commitment to professionalism. Little did I know that this was a facade concealing a glaring lack of attention to the most basic requirements of their trade.

Honestly grateful to Sunrun for addressing all my concerns. Their dedication to resolving my issues has been commendable. After a challenging period of miscommunication and oversight, Sunrun stepped in and rectified the situation with great professionalism. They ensured that the account was updated to reflect the current ownership and addressed the billing errors promptly. I appreciate their efforts in turning around my experience and providing the support needed to get my solar system functioning properly. Thank you, for your exceptional customer service and commitment to customer satisfaction.

Sunrun rep recommended installing solar system around 6 months of moving into my new home. He said 6 months' worth of bills should be enough to determine # panels needed. At 6 months, solar systems were installed. Sadly, they got the # of panels needed wrong. Another came in about 4 months after solar was installed. He determined more panels were needed and stated those would be installed at no cost.

I started this process in 2022. It shouldn't take two years. Also, it took them a month and a half even for me to get an appointment for the inverter that went wrong. I understand they own the system so they could come whenever they feel like. But I would have done it differently if they explained it to me better. They just wanted to make the sale. I should have asked what the support was like but I didn't. I should have known better. But I wish their service was better.

Sunrun came out and did the estimate. I found out that I would be eligible for the government program that was zero out-of-pocket. The installation was all done in one day. The panels fill up one whole side of my roof, and then there are two more on the other side. The only thing is, I thought that if ComEd went out and the power went out for a storm, I would still be able to have power but I don't because I don't have a battery. Where I live, we didn't need a battery. They told me I didn't need it.

They said they were going to get a permit, but that was three months ago. They took the panels down October 4th last year and they're still on the ground. I don't know how long it takes to do permits. Other than that, I like Sunrun. They take care of everything well. It's just irritating that they're having trouble with these permits.

Enrolling with Sunrun was seamless. I told the sales guy I wanted to give it a go and within a month, the system was fully installed and up and running. I have 10 panels and they look good up there. They’re shiny and seem to be doing the job. There's no reason not to have it. I did it because it would save me money and so far, so good. My electricity bills are way lower. It is nothing except for what ComEd charges for their incoming fee. But I wish the app was a little better. I've seen other companies out there where their app shows you exactly how much each panel is pulling in power-wise. Theirs just tells you how much you have brought in each day and how much fossil fuels you saved. I care about it, but I don't care about it. I wanna know how much money I'm saving.

Their two salespeople at Home Depot were very energetic and responsive. They knew their stuff. I arranged to have them come out and do a site survey shortly thereafter. I was really impressed with the installation. The installers were on time. They had a team of six guys that came in and were like a whirlwind. They got everything done on time and left the place spotless. They were a pleasure to have in the house. They were really, really good. I'm generating as it should and have been completely happy with it. I haven't paid a power bill in over a year, and it's saved us about $75 a month. So it's great.

The installation was fine. We had to re-roof the house before they put it up but we needed roofing anyway. Other than that, I've been very satisfied with the system. During the winter, my bill runs about $55. And I'm here in New Mexico at 3,500 feet so it gets pretty cold here.

I liked Sunrun's presentation. It was very comprehensive. They walked me through the process, what they would do, what my bill would look like, and so far, everything's been right on. The installation went very smoothly. The installers showed up on time. They seemed to be very efficient in installing it and making sure it worked right. I'm very happy with the changes in our electric bill. I'm paying $68 a month all year round for the lease. I would recommend Sunrun.

A guy from Sunrun came to my house a few years back. He was sweet and kind. I have a little house and I don't have a lot of stuff. So, they didn't even think they could do it for me because I didn't have much, but they were able to put it on my garage. I don't own anything, they own everything, they service it, and I just pay a monthly fee. I think they're making money off me, and I don't care because I have a flat fee of around 50 a month. So, I'm happy as a clam.

There was a delay between the installation and the inspection and I don't know if that was Sunrun’s fault or the city’s. But when I called to follow up, Sunrun immediately contacted the city and the inspector was out within a few days. I have no problems with solar because if I did, I wouldn’t have it. I save a lot of money on my electricity bill and I just pay for what's generated and if I don't use x amount of kilowatts, it goes out to the grid as a credit with Edison. I always have a credit because I don't always use everything that's generated.

The install crew of Sunrun was fantastic. I watched them like a hawk and I was very satisfied with everybody. They were polite, quick and clean. My experience with Sunrun has been good. I haven't had any failures or problems.

The sales rep who came to our door was very detailed, patient to answer all of our questions, went over different options and what to expect, and was very good, thorough and professional. With the system, our bill is definitely lower. It's better all around.

My sales rep Olivia Zagame was amazing to work with. Her knowledge and belief in the product is what really sold me. I am so happy with my decision of moving forward with Sunrun. I had looked into multiple companies and Sunrun is definitely the best of the best. I re-read the contract multiple times and no one in the industry is doing it like Sunrun.

Had 3 different contracts rates. Upon signing wanted to get out immediately. Next installed on 4 roofs which is against the law which I wasn't aware. Had water coming into my electric panel. Under production from chewed wires. No critter guards install which caused under production and my electric bill to increase then the critter chewed a hole under the solar panel through the roofs and sheetrock getting into my house.

I got a fair price and a pleasant sales experience from Sunrun. The installation went very well. The guys did workman-like quality work and they were pleasant to talk with when necessary. The experience with Sunrun was very good. I have Matt, a salesman, coming over to talk about another solar on another house I have.

Enrolling with Sunrun was very good. The representative was very clear and explained a lot of things. It was easy. The guys who came and installed the system were excellent. They were efficient, fast and conscientious. Both the representative who I spoke with locally here and the team that came in and did the installation were respectful and friendly, and they were happy to answer questions. I'm very happy with the system. It's been two months in and I could see the difference between the cost of the electricity and the cost of my gas. I'm mostly paying for my gas usage.

The sales guy was nice. He gave me a lot of good presentation. He made sure that the installation was taken care of. The installation was perfectly done. They send my bill every month. I can see how they charge on my account because of automatic payment. But I haven't been able to go through the charges to see when I overuse it or when I haven't and when I’ve been using that much and I know what the difference is. So, that's where my issue is now.

SunRun did a great job. I've used it a couple of times. I am happy and I have no complaints.

I'm satisfied with Sunrun. I love it. The installation of our panels took two or three days. Getting the city permits took the longest. It took two months from when I agreed to sign up to when it was up. But my experience with them has been good.

Overall, I'm very happy with Sunrun. But you always wait to see when you have an issue as to how they're gonna take care of it. I called the day after Christmas and here we are, January 25th, and that's the original date they gave me to come out and fix it. I told them that we are in Illinois and we have snow, ice and rain. But they never got out there. I called so many times and nagged them that they did get a guy out there. But he didn't know what he was doing. When they finally sent out a tech, he was very professional and good. He explained things. I was very happy. But then we got hammered. We've had two weeks of severe, brutal cold and ice. So, I'm just waiting now for this all to come through.

I had a new roof put on my house in November 2021. It is nearly February 2024. We have been without solar panels 27 months. The communication in this company is laughable! We had a rep from Sunrun knock on our door a month ago and asked if we would be interested in solar panels from Sunrun. I told him he had to be the sixth person in the last 2+ years to knock on our door and ask if we would be interested in solar panels from Sunrun. I shared my frustration with him, he took all my info, and said he would take care of this asap. Long story short, nobody has contacted us.

When Manny, the rep from Sunrun, first came out, it was a nice meeting. He introduced himself and talked about solar. He looked at my bill and told me he was gonna have to see exactly what he could do and send someone out to look at the house and create a style for the solar. So he informed me of everything that they were gonna do step-by-step and I was always getting emails from him. The installers put the panels up and when they were done, they told me I could close my garage and doors. To track what I produce, I go on to my Sunrun account and look at numbers. I love the price because it is what it is every month. It'll go up $7 a year but 10 years from now, when it's gonna up $70, that's fine. By having solar, I know what my fuel is gonna be every month. I don't have to see it fluctuate up or down. So, I like the consistency of the bill. I can run my air when it's hot and my heat when it's cool. I don't have to worry about that bill going crazy.

Sunrun has been excellent. The person who helped me out was Johannes. He's a peach. The first time he knocked on the door, it was not convenient for us to chit-chat, so he made an appointment to come back. He was well-spoken, well-groomed, and very polite and my mom liked him. He told us he had a little brochure deal. He turned the pages slowly, pointed with this pen, explained everything, got out his tablet, and showed us examples of what he was telling us. He explained it so precisely that we knew that this was what we had been waiting for.

I would like to thank Damian ** for walking me through the process of solar energy and making me feel comfortable with the choice I made to choose solar, and especially Sunrun for there prompt service and delivery of the system. Living in rural Sonoma County and the risk of rolling black outs are no longer a concern and the system looks great on the roof as well.

We knew nothing about solar but heard the basics that it helps to save on your electric bill and so in 2019 one of the deceitful reps came around our town searching for people to prey on, any way we saw him around for a while then we finally decided to hear what he had to say, unfortunately it was the biggest mistake of our lives. We didn't know all the questions to ask but my most important question to him was "What if we weren't satisfied with the service." His response was that all we needed to do was to contact them and they will have someone come out and remove the panels, he expressed to us that at no cost should we touch the panels to clean it or for any other reasons, anything we needed just call and that seems simple and fair enough since to me it's a trial.

I am very happy I have solar. I tell others that Sunrun is a good company to deal with. It has really cut down on my electric bills. Sunrun is really an easy company to deal with. If I have a problem they handle it easily and rapidly. The website is very easy to log on and maneuver through.

The guy with Sunrun, Josh, was super helpful and had lots of information. The installation was quick. They had me download the Tesla app so I could see the power. I've gone on their website too. It works well and is informative. I would recommend Sunrun.

I really thought that I would be saving a lot more. I still have a high electric bill and a high solar bill some months I am paying more than I was with just the electric. Also I recently found out that my roof was leaking from the solar panels being reinstalled after a roof job. There are gashes everywhere and my roof need replacing again. They will be hearing from me.