Sunrun Reviews

I was so excited to finally purchase my solar panels. The entire experience has been so stressful. I can’t get consistent answers from anyone in the company. Everyone has a different answer for the same problems. My solar panels were up and supposedly running for a month. I kept calling the company telling them that their app wasn’t showing any production. Finally after multiple calls someone came out and it was found no one had turned the system on after I was assured it was turned on. I wish they could take them back and I could find a more responsible company. It seems like they have very little employee training starting with sales all the way through. There was no option for “0” stars so I had to give them a one star rating.

Purchasing with Sunrun was good but after they make the sale, they don't care about you. It took a long time to get the product activated.

I got a call from Mike out in Ohio regarding my inquiry on solar energy and he was very professional and personable. He was genuinely a nice individual to talk with and I got a good feeling with him. He provided information about the company and gave us a proposal. His recommendation was to a purchase system versus a PPA or purchase power agreement. The numbers, however, just weren't there.

Not customer concerned. They ignore any request for information. The do 'not' return emails or phones even when they state they will do so. They claim that the system is working and in reality it is not working as sold or designed. Avoidance is their approach and process to issues, along with railroading the customer. I have also experienced false claims/statements.

2 Things happened this year. One is that we had a leak under our solar panels, and the other was that our inverter for the panels wasn't functioning properly. Sunrun couldn't handle our having 2 problems, let alone tackle one. My husband called Sunrun 12 times over a few months' period with promises that Sunrun would get back to us. Finally, Sunrun sent out a team to remove the panels so we could fix the leak. The team came out and said they couldn't remove the panels because they didn't have the correct tools because our panels were "so old" (we've had our panels for 8 years) that they stopped making those tools anymore.

Sunrun is one of the largest companies in the industry. I spoke to four different solar companies and the parts with some of the other solar companies, but I did not like them. What I got, was purely just a sale. Sunrun at least made more sense of what they were saying, the way they said it. Even when I met the sales rep, I got the same thing, it was a sale, but genuine. There was great eye contact and energy.

We battled with Sunrun for 9 months. In brief, they don't use a stud finder to find the joists, they instead drill multiple holes in the roof to find the joist. We had water leaking from a dozen spots in a new roof. They took the panels off to have the roofing company put on a new roof, then reinstalled the panels the same exact way. After the first rainstorm, water was dripping from multiple spots. We had to fight to get the panels removed and off our property, then have the roof repaired again.

I like the idea that Sunrun is a leased program. I looked at some other ones and it was gonna cost me at least $20,000 upfront to buy these panels and get them put up on the house. Sunrun was very professional in working with me. We ended up having to have units that would come in and upgrade my electrical service to the outside box. But other than that, it was a very good process. I'm very impressed with their crew and the work they did. For the summer months, Sunrun has done beautifully. But with winter coming on, I didn't realize that it would be that significantly dropped as far as how many kilowatts I get per day. But on the whole system, I'm very happy.

The sign-up was okay. They did the measurement and gave me the numbers. However, the install was horrible. Once I started making automatic payments, they were not getting back to me. They didn't return my calls. I called everywhere but no one helped. They completely ghosted me. I ended up escalating through Costco. Sunrun finally got back to me after three months but I must have called 50 times. The pains of going through it makes it not worth it. It was a horrible experience working with them. They outsource all their services through a third party and whoever's managing it just don't care.

In the beginning, it felt good because the rep kept answering me. But after the panels were put on and after getting the first bill of Edison, she hardly answered me right away. I don't want two bills. I was told I would only gonna get one bill from Sunrun and I was going to be having credits. Right now, I'm minus $48 and some change of credits. But I like Sunrun so far. It's saving me money.

All questions were answered, so I was happy with Sunrun. They were timely. I could talk with them and the work was good. If I got a problem with something, I gave them a call. Everything with Sunrun has been fine with me, so far.

I asked the team a few questions and they answered them. They were courteous and informative about the process. And so far, they were all good. They went into full detail about how they would go about checking the roof out and installing, about whether I would have problems with the roof or about leaks, and how the process went forth with them installing everything on the roof. Angelo told me that acquiring the permit would take until December or maybe even January, but they came out a couple of weeks ago and it's already up and done. They got there 8:00 in the morning, and they said it would probably take them until 2 o'clock, but they were finished by 12:00.

Sunrun gave me all the information I needed to make a decision. Also, they weren't pushy on trying to sell me a solar system. They understood the situation that I had, and the timing for me. They asked the information on my house. I needed to send in 12 billing cycles of payments from PG&E and that would lay the foundation for exactly how many panels and wattage usage that I would have or the amount of electricity that I use.

I know with permits, that can take forever. But it has been such a night-and-day difference from the first company that we had talked to, that there are a couple friends of ours who are looking to go solar too. I said, “When y'all are ready, let me know, because this company has been so great to work with.” I could not be happier with how things have worked out so far. It has been seamless and quick.

The quote was a bit high.

A rep talked with us about the different packages deals Sunrun had. We also had someone come and look at the house, and give us what would be the best fit for us. We chose one and will have it put up soon. The signing up was a good experience.

Sunrun's reps were very helpful, especially when they were trying to come and do a survey. The person who was drawing out a plan for me was very nice as well. They came up with a very detailed plan on the prices and I even requested them to give me different scenarios for the plan so that I could plan a little bit better. Then, since I have contact with other companies, they don't seem to push for a house survey because most of the time, they're just looking at the map from Google and they have all the information they need.

Sunrun was knowledgeable and straightforward with everything. They had clearly laid out data and what they were offering seemed to seem to make sense. Most of the data was sent over email, and conversations were had over the phone for following up on that data. They helped explain different options and pricing, and were courteous. So, it was a good experience.

Sunrun's product goes through a central inverter while SunPower's panels have individual micro inverters. Also, SunPower manufactures their own equipment and I could buy the system from them instead of renting it. So, I ended up going with SunPower. But Sunrun is a good option. That's why they are still with Costco, because Costco wouldn't have any second-rate vendor. Sunrun's rep was also great and very informative.

The workers were good. I never had to second guess anything. They were on top of it and did what they were supposed to do. I like the app too. However, the company organization is horrible. Sunrun is the worst company in the world. They don't return phone calls. They don't follow up with what they say they're gonna do. It took them a year to do what was supposed to be three months. I wish I'd gone with someone else. I told a couple of friends of mine anybody else but Sunrun.

I have my Sunrun solar panels for 7 years and noticed solar production started reducing over the last 18 months. It took several phone calls to Sunrun before they recognized an issue and agreed to send a technician. When the tech arrived they had a device and could see that 11 out of my 43 panels were not working. They indicated that they will need to order optimizers which are back-ordered and could take up to several months. The technician indicated that new Sunrun installs will get the priority. I am now making 30% less from my solar panels while Sunrun puts resources to new installs. I have a problem with a company that cares more about new customers and less about existing customers. That's a poor way to conduct business.

We liked what the Sunrun salesman had to say. Our experience in enrolling with Sunrun was great. We didn't have to worry about anything. They did one installation, but we weren't getting enough solar power. They came back this year and put more panels up. We're doing a lot better now. However, I don't like the customer service now. It's hard to get ahold of the right person. I don't find them helpful. It was better then.

They have me wait for 5 months to finally turn on my solar and when that happen I began paying the loan days after the solar turned on. Completely unacceptable, then when I tried to talk to someone they ignore me and stop responding to me calls and email. I will make everyone in my neighborhood know about this. Terrible.

We went through Costco and they have the process down pretty good. They had good follow up. The biggest hurdle that we had was the delay from PG&E. They dragged their feet for months for an inspection even though the project was signed off by the county and Sunrun. Also, the installation could have been better. The guys were all good but there was stuff left over everywhere, which you normally wouldn't find with a local contractor. And we had just painted our house and they were using their ladders to get up on the roof. I had to repaint where they had their ladders against the roof because they were doing raw metal-edged ladders instead of running a pad along it. They could have done a little bit better with their duty of care.

I was very happy with Brooks, the guy who came and evaluated my solar. He was a really great guy. But when it came to the people who were supposed to help me, they were the worst. The first one I had was Caitlyn. She was very ecstatic at the beginning. Then after that, she just totally dropped off. She would not respond to any of my phone calls, my messages and my emails. Brooks had to intervene to give me another person to talk to. But they were pretty much the same. I sent Caitlyn an email saying, "I would like to speak to a supervisor." But I'd never spoken to a supervisor the whole time. That was one of the worst customer services I ever had.

I liked the installers. They were courteous, professional and efficient. They knew what they were doing, and they seemed to understand how to deal with people.

The rep that they sent out was pretty good at explaining all the technical aspects. The people that were involved with the Sunrun district manager were very nice and professional. But in the beginning, there was some deception there, particularly around the financing. I paid $8,500 to finance $30,000 worth of panels. Then Sunrun came direct to me and I pointed out that under the Costco program, I should get $2,000 or $3,000 worth of Costco cards. I ended up getting 500 and then they said, “Well, we’re gonna give you another 500,” which still didn't make up the difference. So I didn't get what was promised with the cards. I called up the district manager and he wasn't cooperative, and just left it at that. I don't have time to follow up all the time trying to get done what they're telling me that they were supposed to do. So I didn't realize it.

The first month was okay. But now, I'm having a problem because they billed $400 and the solar is not working. I called Sunrun, and they said, "Oh, yeah, we're gonna open a case, see what happened." But until today, nobody called me. Also, the guy who did all the paperwork said, "Oh, I'm gonna give you $1,000, I think, $1,000 gift card." But they never gave me anything. I called 100 times, but he never picked up the phone again. After we've closed the deal and they installed the solar panel, he never answered the phone again.

From the very beginning, we had a really good salesperson that we felt really comfortable reaching out to. There were some times when communication was lagging, and we reached out to him to say, “Hey, what's going on?” He was able to get us in contact with a person right away. So even though we had some of those delays that we felt were a little bit lengthy at times, Sunrun was good about making sure that they kept us up to date of what was going on. It was mostly about making sure that they had received our information or we had received theirs, and everybody was on the same page.

Technically, Sunrun is good. But overall, the organizational part was horrible. My marketer left after two months of signing the contract. I was left with nobody who could help and I didn't know where to go or whom to speak with. Communication was horrible. I had a team coordinator who barely was communicating with me. It was hard to find somebody. But they did the inspection and the technical part, but not the management. It was horrible experience.

Home Depot and Costco are backing Sunrun up and those two big names made me go for them. But I made a mistake. They installed my system in June and until now, my system is not working. I keep calling them to come and every day, today, tomorrow, they say they are going to come. They keep on rescheduling an appointment to come and fix it and they give me an appointment on the 19th, then the 25th, and this time, on November 1st. To my knowledge, my system is working and producing. Their promise says that it's going to be a zero from your bucket or $20. I didn't even pay attention to the bill I received on the disconnection notice and Con Edison turned off my electricity. I end up paying almost $3,000 to restore it from June until now.

We met with the sales and servicing rep initially. He did a great job of walking us through the process, reviewing it with us, and making sure that any of our questions were answered. He was very responsive during as well as afterward by text. He was also very honest and transparent in answering questions that we had. When it came to the installation, the installers were very professional. Without being prompted, they took great care in making sure that the system fits in with the home. They did not complete the installation in one day because they wanted to hide some of the lines for the equipment. They didn't have a very special tool, which they normally didn't need, to complete the installation. So they followed up separately to do the end of the installation in a way that would not take away from how the home looks. So I was very pleased with that.

I was disappointed with their communication in the beginning. But after a while, I got used to it. The only problem I have is that there's not much communication with the customer. But otherwise, I'm satisfied with the work.

The installers did the installation of our Sunrun fast. The electrician came out and had an apprentice with him. The apprentice messed something up. So the guy had to come back the second day. But he knew his stuff and got me rewired, put in a whole new box for us. We just got our first negative power bill. APS, which is our power company here, tacked on all kinds of fees. So the first two months, we produced 15% to 25% more than our house use. But we still had a $75 bill because of all their fees, which wasn't ideal. However, that was when we were using a lot more power. Ours is gas. So in the wintertime, our electric needs dropped. The system, even though the sun isn't way up like it is in the summer, is still producing enough that we overproduced. We had a credit this month, which is cool.

Everything went perfectly with my enrollment experience with Sunrun. Within three months, everything was running. Now, my electric bill is cut in half.

I had a great experience with Sunrun. The scale and the size at which they are gives me a lot more comfort than going with a mom-and-pop shop when it comes to something like solar. I also felt really good about doing the lease program with them and letting them get the refund, especially knowing that I'm working with a company that in 10 years, if something happens, they'll replace it with the current standard for quality. They're not going to try and find old panels to replace old panels with. Everyone also kept me informed because of the delays that we had. The service is working great. I'm getting exactly what they said I would and I'm paying exactly what they said I would. I couldn't be happier. Because that's about a third of what I was paying before.

The rep was fantastic when I was getting set up with Sunrun and the crew who came out were professional. They didn't leave a single nail or wire in my yard. Everything was the best. Since going solar, I'm not paying $900 a month in my electric bills anymore.

Our representative, Daniel, is always helpful and very responsive. I would highly recommend Sunrun. I noticed that our energy bill from last month went down versus how it would be without the solar.

I get so many emails from Sunrun and I can’t keep up with them. But it was good speaking with the rep during the enrollment. My installations are all set up and the system has been active for almost a month.

The reps explained everything thoroughly and went over what they were gonna do and how. They got the permit, and I didn’t have to do anything but give permission. Installation went good too. They went over what they were gonna do with me when they got there. I left and let them do their thing, and they just called me when they were done with it. Sunrun has been good. My electric bill has been lower, but it would be lower once I have another tree taken down. It's partially in the way from 10:00 to 12:00 in the morning, so I’m not getting the full benefit of the system until I take that one all the way down. Two hours make a difference.

Everything was smooth in my experience with Sunrun. They did a very professional job. Sunrun is a good company.

The sign-up with Sunrun was good and it wasn't difficult.

The Sunrun sales rep that helped me out was Lucas. When I had them installed, I asked the installer, “Could I have this panel on the outside?” The installer was very helpful. He did exactly what I wanted, so I was very pleased.

I installed Solar Panel from Sunrun through Costco. Sunrun lied to me to receive my contract, the majorities Solar Panels Sunrun installed did not work since they installed it, Sunrun hide information (the reason the panel they installed did not work properly). I bought large size of Solar Panel over $40,000 plus interest rate and refinance cost which I paid over $50, 000. About 10-11 of Solar Panels did not work since installation. I paid electric bill over 10,000. I tried to communicate with Sunrun customer service and they offered me only 2000 and repair the panels. Unfortunately, Sunrun customer service is trying to ignore and dismissed my request for taking full responsibility for all damages caused to me.

The sales rep of Sunrun was straightforward. We asked questions and he answered them. When they came over and did everything, they let us know when they’d be there. They let us know when they left and let us know what they found. Everything was above board, straightforward, and honest. So far, the service has been good. The only problem I have, we were supposed to get a rebate back through CPS. We filled out all the paperwork and sent that stuff in. It's been long enough, but we still haven't seen anything. I gotta find out what's going on there. Otherwise, everything else has been working really well.

Right now, I'm not happy with Sunrun. I'm having problems. They came out here, they checked my house, and they told me it was in perfect condition for the panels. They put the panels up. They told me that they were totally responsible for the panels for the next 25 years, and I would just pay so much a month. Now, my homeowners’ insurance went out of business. My homeowners’ insurance was $2,500. New homeowners’ was gonna be $6,000 because I have an old roof. I called Sunrun up and said, “You put these panels on an old roof and you did not tell me the roof is old. It's 18 years old and maybe I should get a new roof first." I trusted them. They said their guy came out here to check my roof, it was in great condition, no problem. But now, I need a new roof.

Michelle made the process simple and easy. She was knowledgeable and straightforward. The guy who came out to measure was also kind and polite. Am excited for all the money I will save by doing this. Can’t wait to get my panels!

I've had a good experience with Sunrun. I liked everything about the enrollment process. Everything was online and e-signature. The reps were also very open to my questions. They were very nice and polite. It has been up three months now and it has been running quite efficiently. My electric bill is just 20 bucks a month. I'm saving a lot of money.

My experience with Sunrun has been great, so far. My utility bills cut down to 1/10 of what it was before. So, I'm happy.

Initially, Sunrun came out and did an evaluation of the property before they could even install the panels. The guy was on my roof looking at things, and he took pictures and sent notes to the team. They realized that I needed to get an upgraded electrical panel. A couple of months later, someone came out. They were supposed to redo the electrical panel, but unfortunately, they couldn't do it. So the guy, just took one look at it and said, "There's no way I could do this by myself. This required a team." He explained the task. They told me he had to run a line, a ground wire from the panels to the water line to the water heater. It was a long path, so, with one guy here doing it, he wasn't able to do it on its own. So they had to hire out and get a team out.

I'm completely dissatisfied. I'm so absolutely at a loss. I am locked into a system that I completely regret in choosing Sunrun. I wish I would have been better informed by the company. From the beginning, we initially chose to go with Sunrun. Our issues began with the first salesman. He came out in August of 2021. He told us he had worked for the company for some time, that he knew what he was doing, and that he would walk us all the way through. He worked 24/7. He sold us the best. He said that the company was very good and that we were making the right choice.

2 ½ years ago we entered into a contract/lease for 90+ solar panels. The monthly lease payment is $222.19. On September 5, 2022 a 3,500-pound palm tree fell on our roof and damaged 12 solar panels. At that time the home was vacant and listed for sale. On September 7, 2022, my husband called Sunrun and spoke with Daniel ** (**) in the transfer department and inquired about the warranty for the solar panels. He submitted a claim including pictures of damages to Sunrun. A claim was also filed with Allstate that day for the roof damage. The response from The Sunrun Team noreply@sunrun.com is as follows:

My experience with Sunrun went fast at the beginning. But, once the project manager took over, it was radio silence from them. Other than the sporadic email that I got, I usually had to reach out to the salesperson to give me an up-to-date status of where the permits were and everything was going. But the salesperson was excellent.

The enrollment with Sunrun went really easy. It was just the in-between as far as getting public service involved to get them to take care of their part. The total process took four months but they kept in contact and let us know what was going on in between all of the times that we were waiting. The installation went really well. They came to the house when they said they would be there. The guys kept everything neat. I told them that I'd probably have to let my dogs outside a couple of times. They were great about letting me do that. Now, on my public service bills, I've noticed a tremendous difference.

Enrolling with Sunrun was easy. We just made one appointment with the rep, then after that, they gave us a few days to think about it. Also, the customer service wasn't perfect, but it's okay. There were two days that I had to call them multiple times. I don't know what happened to the application. They should at least give their customers updates on what's going on. On the other hand, I'm very satisfied with the production. We get to use our AC now without thinking about over-using.

Some of our friends have solar with Sunrun and the feedback is good. They save some in utility bills each month, especially the summertime. We gave solar a try and got Sunrun from Costco. The app and the communication is good so far. The only issue we experienced was the broken tiles when they installed the solar panels. This is a new house, but how the installers were standing on the roof was not the proper way, so they damaged a lot of tiles.

Enrolling with Sunrun was easy. A rep called and we chatted, and had a few discussions and went forward with it. I watched the installers put the panels up, and they were straightforward about it. They pulled out all the panels, got out all of the fittings, put the mountings on the roof, and started putting the panels up then the cabling. It was done within a day.

Enrolling with Sunrun was easy, and every step along the way, people did their thing. I had to call somebody to double-check the time the people were coming, and I was given their phone number, so I just called them. Overall, I'm satisfied with Sunrun. I already saw a reduction in the bill.

The installers of Sunrun were good. They were willing to work with us. There might have been a slight bit of unclear directives with Sunrun on something specific we wanted. But we were able to have a dialogue with them. They touched base with Sunrun. It was done. I'm happy, ‘cause that was a big deal for me, even though it might seem minor. I'm super satisfied. It was a smooth process.

Sunrun promised me a $500 Visa gift card, and I still haven't gotten it. I've asked them how I should go about the rebates, and they told me talk to my accountant. Also, there’s supposed to be another one for 5,000 and I've asked him about that. But I didn't get a clear answer. But so far, the service is what I expected and what we agreed. Everything's been good.

Our leased system was connected to the grid on May 10, 2021. It generated slightly less power than promised, but was fairly adequate up to July 2, 2022. We've generated no power since and have had high APS bills. Sunrun is still charging us, too, although their system is generating no power. I've called the company, but there is never any followup. This company does not communicate with its customers even though we were promised that the company monitors the leased systems and performs maintenance when generation drops significantly below what is expected. I would not recommend this company to my worst enemy.

It was a bigger process than I thought it was gonna be but Sunrun has been awesome all the way through. Tony did an awesome job getting me started and weighing all the ins and outs of all the different ways of doing it. We picked the program that we thought was the best way to go and so far, it's worked out really well. The installment crew did an awesome and neat job. They asked a few questions about where some things were and where to go with some of the wirings.

I almost flipped out because of my highest bill before they turned on the solar which was over $350. I had an absolute quandary because it never ever went that high. I started my process in December of last year. The designer came but he never went up on the roof. So, when the techs came to install according to his design, they asked, “Didn't he go up on the roof?” And I said, “No.” They said that what was designed won't work here. I asked how long I had to wait and he said four to six weeks. They came back and I said, “You got a new design?” He said that it was just a minor adjustment to this one I had. But I waited all this time in between.

What we were told is based on our one year's electrical usage and that we would only qualify for X number of panels, which was actually almost a smidge under what we currently have. The young man said there was nothing that can be done because ATS wouldn't permit more than a certain percentage of production and based on our electrical usage. What we see as a lack in the whole process here is that we couldn't add the adequate number of panels that we would truly need. But we got a couple more panels on some back and forth. Other than that, Sunrun has been very positive all around - the young man that came here, the representatives on the phone, and the installers seemed all positive. We would recommend them to friends but we're dissatisfied with the whole ATS controlling the formula.

Sunrun installed a solar array on my roof after inspection and caused rapid deterioration of the roof. Along with the accelerated deterioration of the roof there was leaks cause by roof penetrations for array securement. After many claims by Sunrun these leaks weren't caused by the panels or the installation. I had hired roofers to inspect the roof, all finding the leaks were caused by the solar array. Once I hadn't come to any resolution with Sunrun, I needed a roof to stop the water damage occurring inside my home. I hired a roofing company to replace the roof at my cost.

At the beginning, my experience seemed very nice. When Sunrun tries to get you as their customer, they are very good. But after you became their customer, they don't meet normal customer expectations. If you have question and try to send email, they never respond. Their customer service, especially after sale, is very bad. Also, last September, I pay about 200 for electricity. This September, I pay 60 for the solar and then I pay another 150 to energy. Sunrun didn't help me save any money.

Sunrun seemed the best approach for us at the time, being that we could lease the solar panels and also save some money on our electric bill that had just been going up and up. I felt the most comfortable with their maintenance program, as well as the fact that Sunrun is one of the larger companies, and I knew that they wouldn't go away anytime soon.

We'd tried about five other companies to get solar set up here. Most of the time, they ended up saying, “No. You got too many trees, and this is not gonna work.” But the lady that sold us Sunrun said, “You don't have to go 100%. Let's go 80% of your usage, and it'll pencil out.” We loved her. She was wonderful. She worked with us for a long time. She was always there always to answer questions. But when it was finally done, she was gone. Also, I couldn't believe how long it took. Additionally, I thought I was gonna be able to monitor each panel individually and I'd have some kind of system that would show me that. It looked like that company that has that inverter has that capability. But through Sunrun, I couldn't get that accomplished. I also feel it was expensive. I’m a do-it-yourself person and I've always thought, “Geez, why didn't I just do it myself?” But it's too complicated, so I didn't. In the end, I'm happy I have solar but I don't know how much it's gonna help me.

The installers were excellent. We set the app so we can look at it. Navigating the app is pretty easy. It’s just that I don’t see where it says how much you use.

Setting up was fairly painless. They reviewed my electrical cost for the last year and then asked if I intended to add anything about the build. We went over that and everything else was pretty much a DocuSign. I really liked that they have the app that allows you to monitor the amount of electricity that you're generating. I found it to be consistent with the weather. So that was pretty cool. But one thing that I would recommend that they would do is talk a little bit more about the benefits of having a battery. I didn't purchase a battery.

Sunrun came and install and left. They also broke our tiles on the roof. We complained. We still need to put on the tiles on the roof. Other than that, they were friendly and nice. We are pretty much satisfied with Sunrun. The bills that we used to pay in 200s are now in less amount.

There was a guy who came in and told us about Sunrun and how the rest of the city has been going into the solar system now. And he constantly got in touch with us. We were convinced. I'm satisfied, because it is most vital that we don't rely on a single supplier for oil. And we know how the gas emission in these countries have contributed negatively to global warming. Everything is being done online. So, I have the online app. I downloaded it, and use it to track whatever I'm using at my house. The Sunrun agent came and inspected and said that the roofing system was appropriate. It was quite strong and unique and they could lay the panels on top of the house. It went smoothly.

In Sunrun in Hawaii, the agent is good. They take care of me. He helps me. But here, not really. So, I have to keep calling my agent and do a lot of my follow-up, and nobody answers the phone. And just wait for a couple of months. The time is taking too long for it. The panels are okay. When you do the deposit, you have one agent to take care of that. When they ask for money to pay the payment, they call right away. But he quit and nobody told me. I kept calling and he just told me now, “Oh, I’m not working in Sunrun anymore.” So, the next agent to took care of the case, and he just kept saying, “Okay. Sign the contract and then pay the bill.” Done. After that, he was gone. I gotta ask him for updates.

The process moved quickly. I'm satisfied with the service thus far. It's already been off the grid once. They've been out to replace it. They came out quickly, within three weeks of it being off. I have sent Sunrun a recent contact via email indicating that I don't like the way this rod in the front of my house looks. There's a long electrical pole that they installed for the panels, and it runs directly down the front of my home. That's unacceptable. That has to be moved. They're gonna have to reconfigure it.

Sunrun only took a couple of weeks to get the system up and running so it wasn't too bad. With energy rates going up, having them gives me peace of mind.

The salesperson who came was very nice. After that, I had somebody come for an energy audit, but they didn't do anything much. If I was going to be paying them for that, I wouldn't have gotten my money's worth from them. Three people showed up and they just did one test. That was to put something up on the doorframe, sucked the air up, and said it was good. They didn't go around caulking the windows, didn't check all the lights to say, “You gotta change this light,” and didn't provide me any of the other types of things they talked about.

We originally put the solar panels on the roof in the first house in 2015, and this is the second house we put it on. We bought this house in 2017, and we used Sunrun again. The process was painless and efficient. The install was done professionally, and the reps did what they were supposed to do. I very seldom track the energy produced, but there is a website that we have access to. So far, so good, and I'm very satisfied. The system saves a lot of money.

Don't waste your money or time with them. We were under provisioned originally, and although I expressed concern, it was dismissed saying they would add panels if that happened at no additional cost. We were forced to wait one year into the services, despite early indicators the system did not appear to be saving us what was promised. Once I submitted one year worth of bills, they said the system is operating as expected and that I can purchase a second system.

So far, I’m not pleased with my electric bills and a lot of the solar installation. The installation took a lot longer than expected. Besides me seeing a huge electric bill, they're putting off $500 a month. I was told it was going to pay for all my electricity, but I'm getting this offset. I’m at $1,100, like a balloon payment that's coming. I was told I wasn't going to get charged for making my own electricity. But I'm seeing stuff on my bill from Southern California Edison that looks like I’m being charged for making my own electricity at my house.

I have been a Sunrun customer since 2015. I have leased my solar panels from them and the lease is for 20 years. Their solar system stopped working on June 1st of this year, after which I called them. They sent a technician 10 days after that and she confirmed that their inverter system is broken needs to be replaced. However it has been more than 3 months now and they have still not replaced the system. I keep getting told by the case manager(s) that are getting assigned to my case that the system is on back order and will arrive soon. They have no ETA on when the replacements are supposed to arrive. Initially I waited patiently for the parts to come however it seems like 3 months is more than ample time for them to replace a system for which I continue to pay the lease for each month.

I would recommend Sunrun. Paul, the salesman, was very attentive. He answered all our questions and was very straight with us. He was very helpful throughout the entire process. Everything seems to be working fine. We're very happy with the system. It's awesome. We got a $34 Xcel bill this month where previously, it was close to $200.

Sunrun is a very good company. They're honest. The sales rep was very knowledgeable. They explained everything exactly to the letter. Whatever questions I had during the installation, they were able to answer in a logical way. I'm very satisfied. It's been easy from beginning to end. There was a little delay in the beginning with getting the panels, but they straightened it out and got everything installed.

Dropped the ball on us and unreliable. Consumers have to do the work to get follow-up instead of receiving updates, etc. There seems to be no communication between departments and they do not process paperwork on time. It was not until my 3rd follow up email that somehow, the documents were processed. On a day in July, a technician was schedule to check out the system between 2 to 2:30 pm. They decided to show up without notice around 9:30 a.m. instead. What if someone was not home? They also said they would return at original time due to an issue with the system but then showed up almost an hour and a half late.

Sunrun did a great job on the installation, the implementation and the sale. The sales rep was fantastic. She had just started but was a great communicator. She was also very respectful and detail-oriented. There were 2 challenges though - one was on the installation and one was on the finishing work. During the installation, they needed to put the panel in a different location. I pointed out where I wanted it. I wanted it mounted on the garage wall, which was, in its location, close to the electrical service that came into the house. But it was hidden on the wall that I wanted it. It would have been more hidden than it is now. They didn't inform me of that change that they needed to put it there. They probably wanted to eliminate the longer reach, which is only about 3 feet versus the 1-foot distance to the service.

Everything was great up until they installed. It took Sunrun over two months to activate the system for no reason that was ever explained to me. But Christian was wonderful. He was my guy when I needed to get through stuff. The gentlemen that came to work here were lovely. The guy that came to inspect everything afterwards was wonderful too. When I called to say the system wasn't working, the gentleman that came to look at it fixed what it was and had it working in no time. Yesterday, I received the light bulbs Sunrun promised that I'll be getting every three months. They even included a Wi-Fi camera that I can set up in the house. I'm happy with that. There’s the promise of in the next three months, more light bulbs and a Bluetooth speaker.

Sunrun is honest. They told us exactly how the system works. They gave us options. They did not expect us to spend over $30,000 and take out a loan to have the power battery done. The installers were fantastic. We got to see their performance of how they got it up to the top, walking on the roof and handling stuff that big. They were individual panels and if one died, the other ones won't stop working. Everything, when they finally got it going, has been running smoothly. The only thing that we had was a delay because the power switch was off and we had to push it up. The guy was supposed to come here. He was supposed to explain how it worked. But we've never seen him after that. Also, our neighbor didn't get the $1,000 bonus for recommending us.

I spoke to Anna who was very helpful in helping me see all of my solar options. I'm confident I choose the best package for my electric needs through Sunrun. With features like 25 year full coverage and free tax credits, the packages they offer are golden amidst rising electric costs, I feel as if I scored a home run with sunrun!

We looked into solar, talked to my brother and sister-in-law, found out that Sunrun was affiliated with Costco. And we felt that that was a legit backing. We've looked at other smaller companies that we thought, even though this may be more expensive, it's at least backed by Costco. So, we felt secure in that decision. They told us the steps that would happen, like PG&E would have to turn it on, that they would inspect. And all that went smoothly. It took a couple of months, but it still was smooth.

It's been over a year since I signed an agreement for solar panels. It's been nearly a year since the panels were installed on my roof and the service has not been activated yet. I tried many times to get this issue resolved without success.

Had solar installed 2016 with Vivint who is now Sunrun. Wasn’t designed correctly and never worked. After many service calls, telephone calls and emails their answer was to install 19 more panels which gave me now 2 additional bills per month in addition to my electric bill which doubled and tripled. Now I’m on payment plan with my electric company and I had to give them a security deposit which I never did before cause bills were so high. Customer service assured I would be refunded and not sent to collections. They shut off system in 2018 and 4 years later I learn I’m in collections and I cannot refinance my house cause there’s a lien on it and Sunrun won’t help or speak to me and the attorneys in collections not answering or contacting me. I’m at a loss once again with these solar panel companies

I had contacted four companies to get bids on what we wanted to do on our new project and Sunrun was very responsive. The sales rep, Eva, was stellar. She was no pressure, just gave me the facts and was completely honest. I was sold from the get-go and I'm not an easy sell. When they assigned a project manager, she was responsive. Then when the installation team came out, I had some little special requirements on some additional things that they were willing to do at no charge and they completed it all in one day. I couldn't have expected a better experience.

The rep did a good job. The installers came, did what they needed to do, and they were out of here. The app is pretty good. I like it. My electric bill is $0, which is nice.

The sales rep that I worked with was fantastic. It didn't feel like a sales rep at all. He was like a consultant. He had my best interest. The timeframe went well. The only issue we ran into was that not all of the panels were available on the day of the initial installation. So they had to schedule a second installation, which I was totally okay with. But on the day of the installation, the foreman told me he would notify me when they would come back. Then about two days later, I came home and all the panels were in. So I didn't know they were going to be back on my property, which wasn't a huge deal. But if he told me that he was gonna let me know, I would’ve liked the phone call. My power bill is nonexistent. I pay for the meter and Sunrun. But I’m pulling very little, if any, power from the grid.

The rep was exceptional. He came out several times and he still keeps in touch with me. If I have any questions, he's still really informative and helpful. The guys that put the solar panels in were great too. Everything was fantastic.

I called Sunrun's customer care number, got through right away. As soon as the rep got my address to look up my account, I was on a 5 min silent hold. When they came back to tell me "I am still looking into your account" I went right back on hold, and I was right in the middle of asking a question. Was on hold for 20 min. I hung up and called back. Still not happy.

Sunrun did a very good job. They're very good at communicating and answering questions when we inquired about them. We had all the panels installed and the whole process went fine.

Sunrun took over my Vivint solar panels and my experience with customer service has been a nightmare. Both my electrical power bill and sunrun are sky high. I contacted Sunrun to explain that every time I start getting unreasonable charges for my power, my past experience tells me that the solar panels are not producing energy as it should. It is common for customer service to denied any issues with production and they stick to the script that the system is healthy.

I've had nothing but nightmares with every contractor out here, and Sunrun was a breeze. From the sale's end, it was straightforward and Mario made it as easy as possible. Then we were assigned to an agent that handled our file until it was time to install and also to get SDGE to turn on. We were told exactly when they were coming. When they were here in the morning, they knocked on the door, and told us they were gonna be here and what they needed. It took them just a little longer than half a day. Things were cleaned up. Sunrun was so easy to work with.

The process of getting these Sunrun panels installed took me about 8 months. It took a long time. I had panels placed on my roof and it took four months before it was turned on. Once they were turned on, they were only on for a month before they shut down. After questioning Sunrun multiple times, they said, “No, it's just the adjustment period.” It turned out that since the middle of June, my panels have been off. I've been waiting weeks for somebody to come and turn it back on. So, the service is not good. For a new customer, it just seems like once they're done gaining your business, it's really hard to get anybody to do anything. I'm just paying the monthly bill to finance my panels and I'm not getting any service from it. So right now, I'm not too thrilled.

Getting enrolled with Sunrun was quick and easy. On their end, everything was pretty much pain-free. Southern California Edison was the only hang-up, but other than that, everything went well. Sunrun made our electric bill cheaper.

We signed up in October and everything was supposed to get rolling within a month or so. But it took quite a while. I had a project manager who introduced himself right in the beginning. But I wasn't hearing from him and I started reaching out after a month or so. He told me, "It's held up here." I asked him, "Okay. Well, when were you going to let me know that?" I was about to cancel it. There was a lack of communication in the beginning.

We met the salesperson at the end of July last year and she gave the presentation. We had just bought the house and we live in Southern California, and it would be a great investment. It seemed like a no-brainer because of the savings and the price. But after that, it was a terrible experience with Sunrun. We did not get installed until May and got the runaround after runaround. When Sunrun finally got it installed, we thought everything was fine. Also, we had been promised compensation because it took almost a year. Then, the guy had left. We still tried to get that and Sunrun ended up giving us $500. So, that was good after the fact.

I've never had solar before but I know that without solar, my bills were considerably higher than what I'm paying now. Right now, I have an electric credit with Edison which is up to about $400. I've decided to, at the end of the year, just to grow that credit. The only thing I'm paying for right now is the county taxes that you have to pay for for the utility company. I just moved into the house about three months ago and our bills have only been about $10. I’m very satisfied with going solar. Some of the other homes in the track have had some issues. Sunrun had to come out and they found that there was a metering issue with the solar panels. They took care of that. Some of my neighbors are also experiencing some other issues so, they're working with Sunrun to get that stuff taken care of.

Sunrun came out to the house and went over everything. It was easy enrolling with them and I’m very satisfied with going solar.

Enrolling with Sunrun took a long time but it didn't bother me. It took about four months until they finished but it was very easy. They did everything. My electrical bill went from 250 to 160 and I'm in the second month when my electric bill is zero. Sunrun is very good.

A person at Home Depot had a booth set up there and she exchanged an email with me. Then, a salesperson contacted me and he was very good. They walked us through in great detail what it is that we wanted and what the product could do. Once we signed the contract, there was quite a big delay before we heard from anybody. I tried calling and left messages. The communication was not great but it was also the height of COVID. The whole process began in July but by this time, it's now winter. So, there were delays. Eventually, Sunrun sent engineers who visited the site and a separate crew of people to put reinforcers in the roof to support the panels.

I had a great experience enrolling with Sunrun and the reps did the installation clean and on time. Since switching over to solar, my electricity bill has gone down. I recommend Sunrun 100%. The customer service team answers my phone and all the questions that I have.

I didn’t get any type of information or feedback from the person that was in charge of getting everything situated for me for at least four months. It took me reaching out to him multiple times to get any type of information and he never responded to me. So, I ended up having to go through and try and find somebody else to talk to to find out what was going on. So, that was a little deterring as far as trying to recommend Sunrun to anybody else or to recommend him to anybody else that I knew just because of the not great experience there.

This company is nothing but problems, I recently move in to a brand new community in Pacheco Pointe in Los Banos CA, there's about 75 new homes. We are really mad because they haven't activated solar panels and we are paying high electricity bills because of this Sunrun company, please save yourself a big headache, also when you call them they never return the calls. They should be called Sun Scammers Run, By the way houses are built by D.R. Horton and another company. They used really cheap materials to built houses.

It was easy to sign up with Sunrun. I did not like their customerr service though, and I still don't like it. It's overseas. There is a language barrier, and I wasn't told that I could ask for a person in the United States until after my issue was elevated enough that somebody from the US called me. We moved into the new house and we knew we were going to put solar on, but I went with a recommendation from my neighbor and we had it put on. With the first system that we installed, I had issues with the installers with broken tiles and the way that they installed the critter guard. So, that was my first interaction with their customer service. It took me almost six months just to get them to come out. There was around 18 tiles that were broken. They finally came out and replaced those. I had to paint the conduit myself. That was a rule from the HOA, but they had never done that. So, the first portion was kind of a learning experience with Sunrun.

Scott was my sales rep and he was very good. He gave me his card so I can call him if I had any questions. So I felt confident in contacting him with whatever I needed. The installation guys were very good. They cleaned up well. When I originally signed up, it was before Christmas and the installation was on February 1st. But it was June 8th when it actually got turned on by PG&E. So the time has not been good.

Let me start with the positives. My local rep was fantastic. Responsive, explained things in great detail, always communicated changes that were occurring and what step of the process we were on. One time, I got a customer service representative that said they were in California, I don't remember her name... she was great.

Signing up with Sunrun took a little while but all of a sudden, they came out and we had solar panels on the roof. Then, it took a few more weeks before they got connected. But it was smooth. I didn’t have to do anything. I have had Sunrun solar panels for nine months and it was a smart decision. My electric bill is almost the same January to December, except in the summer where I get money back.

Everybody was so nice and once I got in contact, I knew that Sunrun was going to be the way to go. My original installation was January 10th. The engineer came out and checked out my roof and needed some special brackets they had to order them. It took a while to get in. So, it went from beginning of November to May 10th to get my solar turned on. Other than that, everything went great.

The initial presentation was nice and the guy was friendly. But it took Sunrun forever to get the system installed. I'm satisfied I went solar but I'm dissatisfied that I went solar with Sunrun.

The rep that helped us out gave pretty good service, and then this whole process was pretty easy.

When the rep gave a presentation, he gave me all the information, answered all my questions and did what he needed to do. Sunrun then got the install done. They also came back out and did some additional work. The village required a cold water ground, so they had to send an electrician to put that in place then everything went fine. It just took forever to get it through the system with ComEd and the permits.

The representative talked to me in front of my house on my lawn and set up an appointment. Then the sales agent came and explained to me how it worked and how the fees were based. It took him at least an hour to do it, and he went over every single point of it. The installation went excellent. They were right on schedule. The paperwork process took longer than they thought. But once they came out, they put the whole system up in a day. They did a nice job. It looked good. But as great as an installation job that was done on my home, Sunrun neglected to turn the system on and didn't tell me.

Sunrun had a very knowledgeable sales staff. They weren't necessarily the absolute lowest, but they were within reason to other quotes we received. We felt most comfortable moving forward with them and it went relatively smoothly. The only issue we had was the project manager introduced herself, then I didn't hear from her for the rest of the project. It was a little disappointing, but my account representative essentially acted as the project manager for the remaining portion. So, nothing to really complain about because I was still well-informed. Overall, I would recommend Sunrun. We're very happy with the system, and our energy costs with PG&E have come down substantially.

The process was smooth up until scheduling. Scheduling was a nightmare. They said they were going to come out on a Tuesday between 12:00 and 5:00. But nobody showed up. There were no calls. They rescheduled and it happened again. Somebody came out, but they were late. Then, another time between the next scheduling, I come home from golf and there was somebody sitting out front. I asked him, "Why are you here?" He said, "Well, I've come to do this." I told him that it would have been nice if they would've called. Also, the inspector canceled and I waited all day but nobody told me. The scheduling problems happened at least three times. It wasn't as smooth as when I had the Vivint work done. But other than that, the product works good.

I got a phone call from Sunrun which was done well enough to talk further. A woman came into the house and did an excellent job of selling the system. When they came out to do the installation, they came in a truck and one or two more cars. They unloaded their truck and discovered one broken panel. They're very professional and well-organized. But there were some problems after that with Central Hudson getting them synched up to get the billing correct and getting credit for power generated by the panels. That took me a while to get straightened out. I'm supposed to have access to a system that tells me how the individual panels are doing and what are the current power usage and battery usage. That's supposed to be through Tesla but I haven't been able to get connected with that.

My experience with Sunrun is very good. They installed everything, and it's working. It took a bit longer, but everything was perfect, except the roof people that they were dealing with didn't let me to look on top when they were working. When I went on top of the roof, my gutter lines were full of wood and nails. They threw them directly in there.

I had heard some negative things about Sunrun in the past, but that they were becoming a better company and were working towards improving their customer service. The experience with them was easy and simple. The installation was amazing. It took them three times to come out and re-measure but they made sure it was done right.

Everything was amazing. I went with Veterans Affairs for my home loan and Sunrun was one of the services they solicited to me. I went with them because they said they were military-friendly. I purchased in October and it didn't get finalized until June. That was after waiting on the power company, Maryland SMECO, to do their authorization. Besides that, it went smoothly. Sunrun took care of everything for me. Because I'm leasing, the cost is a little more, but that's fine.

Enrolling with Sunrun was very easy and since going solar, I have not paid a bill. But even before we were hooked up with PG&E, I noticed my bill was low for this time of year. Also, we don't have any kind of electrical outages.

They made the enrollment very easy every step of the way. The sales rep was very informative. I didn't feel as if I was being sold anything. He laid out the facts. He said that because we were in a utilities district as opposed to PG&E, the savings would not be as great. The savings are good, but they're not compared to like a PG&E or private company. But I've been very happy. They originally sent me a design that put the panels on the front of my house and I told them I really wanted the panels on the back. They responded within an hour, had the new engineering done, and got that approved through SMUD. Everything was fine. I was very happy.

Sunrun bought our system about 2 years ago. They contracted with Spruce Power to provide service to the system. We have had intermittent problems with the system since early May and it is now late July. In general, the response by Spruce has been extremely slow and they still have not gotten our solar system working again. It has now been over 3 weeks since their last visit, which did not solve the problem. The response over the phone is that "work has been authorized", but no one has come out to do the repairs.

The Sunrun rep was really nice on the phone and when he came out. He was really informative. He was eager to answer my questions. Before, my True-Up sometimes was over $100 or $200. Plus, with the loan that I took out to get all my work done, that was more than I was paying on my PG&E. So I was really upset about it. After they put them on and they got it running, now I've got a credit balance. I've got a small True-Up now. They ate up a lot of the older True-Up. It was great. I'm at a zero.

I got cold called by a great sales guy and the experience was positive. There were no surprises. Sunrun did what they were supposed to do. They got information on the phone and on emails and texts. Everybody in the U.S. needs to get Sunrun solar panels.

The solar system's conduit is not painted properly and is against the HOA rules. So I tried to contact Sunrun for solving this issue. From June 29th until today!!! I was kicking between the Damage Department and the Reinstall and Removal Department!! The Damage Department said it is not their responsibility since the system is not damaged. The Reinstall and Removal Department said I have to pay $800 and if I want to do it free, I need to contact the Damage Department. Hello?? The national wide largest solar company (that's what you said when I waiting in line for customer service). Is there anyone who can truly solve my problem instead of transferring me to the other department? To be honest, the solar system performed well, but the after-sales service is unbelievably horrible.

My experience with Sunrun was good. The installers were experienced. They knew what they were doing. It's easy to track what the panels are producing because I can check on my phone.

On March 29th 2022 my solar panels were installed. A week later the town inspected the install after Sunrun sent the form to the utility to replace my electric meter. A month later I contacted my sales person for an update and was told everything was fine and this time of year it takes a while. I called the utility to see and found out that they had the wrong meter number on the form Sunrun sent them. After numerous calls Emails and Texts they finally had this resolved. My meter was changed (I have a friend at the utility and he helped expedite my meter being changed).

The salesman was good. However, when the crew came out, they broke a couple things up on the roof. When the couple inspectors came out to look at the job they did, no one pointed it out. I went up to check things out after the second inspectors had gone through, and that was when I noticed some damage. Those gentlemen didn't pick up on the fact and it was quite obvious what the damage was. I called the salesman and once he got ahold of it, he was gung ho with it. He had me send pictures. I sent a couple of videos and that was when it had picked up. They came out within a month and had it fixed. The gentleman who did the work was very good.

I was almost screwed over by a different company. My daughter had solar when she bought her house and they told me that theirs was Sunrun and that they had great results with them. I called and they were wonderful. The other people said, "You'll have no electricity bill." Sunrun said, "We can't do the whole bill, but we could do a lot of it." They were transparent. Sunrun has helped me a lot. I've gotten my bill down to $80 from $680. I love Sunrun. I love the professionalism. I love that they were so clean when they did the installation. Everybody was quick and efficient. I live in a little beach town where everything is cute and well-mannered. The side of my house doesn't even look like I have solar. They did it so nicely. I tell everybody to go with Sunrun. There are a lot of little companies around here that tell you everything you want to hear, but none of what you're gonna get.

Sunrun had a very quick response. We narrowed it down to two companies that we were looking at for the panels and Sunrun's prices were so much lower. However, it was a little hectic 'cause there was an ice storm on the day they planned to install. They did the prep in the attic, left the panels in our backyard then had to come back a few days later. Once it was clear, it was quick and easy. The only frustrating thing that we had was there was a part missing and we couldn't see the production for the first month and a half. But once it was installed, it backtracked and showed everything. Once we got that part delivered and installed, it cleared everything up. The app is very easy to set up. It's easy to monitor and see how much the panels are producing daily.

Sunrun sent a lot of information and I just have to sit and digest it, such as how I'm able to store the solar. They will give me the report on what I’m producing and I gotta look at that and compare it. The installation was professional and smooth. The experience with Sunrun has been good so far and I'll recommend them.

The enrollment process was pretty good. They looked at my bills and they said, “Okay. This is what we can do for you with respect to a lease or if you wanted to buy.” So I looked at the price, how much of a rebate I would get on taxes, and then I did some calculations. I went bigger than I needed to because in case I wanted to put in a pool or have an electric vehicle, I should be able to give me a little more than I’m utilizing right now. But the installation took way too long. That's the only complaint I would have. If I started this process in the summer of last year, and I wasn't turned on till March of this year. I thought I was going to be able to get my rebate last year, but it took so long. I wish that they just said upfront, “Hey, the way things are going now, it's gonna take six months, nine months to get them installed.”

I'm really not pleased with Sunrun because of the part of the contract that I didn't understand, where I'm probably fixing to have to pay $34,000 to buy out my contract. All they would ever say was, “Oh, yeah, if you’re gonna move, we’ll just come out and take your stuff off, and that would be the end of it.” But that’s not what happens. You have to buy out the contract.

The sales rep was pretty helpful. He helped ease my concerns or any concerns that I may have had. It was good to see he knew his stuff. The installation went off really nicely. But there was a bit of a hiccup. When I looked at what my system was producing in the app, it was nowhere near what the max rated output was. But then I later threw together looking at the power generation graphs instead. The solar panels were in fact doing what they were supposed to be doing. It's just that the kilowatt graph was off. So it was more a bug in their app software than anything. I’ve got credit built up on my power bill, so really happy.

The interactions were fine. But the process took a while.

In the first month, the system wasn't turned on enough. We didn't have it for more than 10 days, so my electric light bill was $332. This is a 750 square foot house. I got a bill three days ago and my bill was 0. I'm very happy. I love it.

The gentleman that I was dealing with directly, Greg, was awesome at follow up. He was good about letting me know what was going to be happening. There were various people that came out during the project. There was a roofer that had to come out and he was good at communication. Everybody that came out here was professional and on time. It was a pretty seamless process once it got started. So I was appreciative of that. They were awesome. Sunrun sent a lot of email follow ups. The system seems to be functioning. I did get the okay to turn it on shortly after they did their inspection. So as far as production, I’m totally pleased.

When I bought the solar system, I asked the salesman (Derek **) if there was a problem with pigeons building nests under the solar panels. He said it was rare, but if it happens just call customer service and they will have critter guards installed. He never mentioned that there would be a $1500 cost for this. Tesla offers this for free. Other than poo on the deck that has to be cleaned twice daily the system operates as promised. Prospective customers need to keep this in mind when choosing a solar company.

Everything works great. It took a little bit of time, but a lot of that was the inspection. Some of it was just overworked for a period there because they had a lot going on. But it got done and it's great. They get back to you and everything moves smooth. Everything they did was good quality. It's a good deal.

My uncle had solar installed in his house years ago, and they came with a battery. Sunrun doesn’t come with a battery now, you have to order it. But I didn’t know it till the last minute. The enrollment took about four months.

I called them, then they came out, and they did a presentation. I liked the numbers and I moved forward. The install guys kept themselves nice and orderly. There was one guy in charge and let me know what was going on. They did everything. They cleaned up. I'm happy with Sunrun. My electric bill is low.

I heard from good recommendations about Sunrun solar energy as an alternative to SDGE for a cheaper rate. I signed a lease contract and their system was placed on my roof in March 2022. They told me it would take 3 to 4 weeks to get the system inspected and receive a PTO from SDGE. Time passed and nothing happened. It has now been 128 days and the system still has not been inspected, does not have a PTO and is not turned on. I Called everyone I could at Sunrun and no one by customer care answered the phone. They did nothing either. No one has called me to inform of anything wrong, even that a problem exists. I am searching now for an attorney to suit Sunrun. Please do not put yourself through this nightmare with this horrible company Sunrun.

In April 2021 I was approached by a Solar company named Bright Planet Solar, acting on behalf of Sunrun Solar. When I was approached I was asked would I be interested in obtaining Solar energy. I informed them that I'd been approached by several companies and was told that because of the tree coverage in my back yard, I wouldn't be a good candidate for Solar unless I cut the trees in the back.. Bright planet Solar acting on behalf of Sunrun Solar said to me that the tree coverage would not be a problem and that would be something that I would not have to worry about in fact I would be getting a system that would OVERPRODUCE. Unfortunately for me that was not the case.. In February 2022 I had gotten a Extremely high bill from my Energy company and I didn't understand why.

My solar system was installed in 2014, I have had many problems with the system blowing fuses. I have had one burnt wire which was repaired and now I am experiencing my second burnt wire. I have contacted service three times and have not received any calls or emails except an automated one thanking me for contacting them. The email said I would receive a call within two business days. It has been over a month with nothing.

They went for the permits and everything went really fast. So I was very happy. Every time I’ve got a question, I called them and somebody’s always there. It’s great.

Installation was done very well. I had one incident where we had to reboot the system. But it went pretty easily. I’ve been happy. I have a backup generator, and I wanted to talk to somebody about the steps of using it, should I discharge my battery and there not be any electric service. But I have yet to have that information.