Sunrun Reviews

The rep did a good job. The installers came, did what they needed to do, and they were out of here. The app is pretty good. I like it. My electric bill is $0, which is nice.

The sales rep that I worked with was fantastic. It didn't feel like a sales rep at all. He was like a consultant. He had my best interest. The timeframe went well. The only issue we ran into was that not all of the panels were available on the day of the initial installation. So they had to schedule a second installation, which I was totally okay with. But on the day of the installation, the foreman told me he would notify me when they would come back. Then about two days later, I came home and all the panels were in. So I didn't know they were going to be back on my property, which wasn't a huge deal. But if he told me that he was gonna let me know, I would’ve liked the phone call. My power bill is nonexistent. I pay for the meter and Sunrun. But I’m pulling very little, if any, power from the grid.

The rep was exceptional. He came out several times and he still keeps in touch with me. If I have any questions, he's still really informative and helpful. The guys that put the solar panels in were great too. Everything was fantastic.

I called Sunrun's customer care number, got through right away. As soon as the rep got my address to look up my account, I was on a 5 min silent hold. When they came back to tell me "I am still looking into your account" I went right back on hold, and I was right in the middle of asking a question. Was on hold for 20 min. I hung up and called back. Still not happy.

Sunrun did a very good job. They're very good at communicating and answering questions when we inquired about them. We had all the panels installed and the whole process went fine.

Sunrun took over my Vivint solar panels and my experience with customer service has been a nightmare. Both my electrical power bill and sunrun are sky high. I contacted Sunrun to explain that every time I start getting unreasonable charges for my power, my past experience tells me that the solar panels are not producing energy as it should. It is common for customer service to denied any issues with production and they stick to the script that the system is healthy.

I've had nothing but nightmares with every contractor out here, and Sunrun was a breeze. From the sale's end, it was straightforward and Mario made it as easy as possible. Then we were assigned to an agent that handled our file until it was time to install and also to get SDGE to turn on. We were told exactly when they were coming. When they were here in the morning, they knocked on the door, and told us they were gonna be here and what they needed. It took them just a little longer than half a day. Things were cleaned up. Sunrun was so easy to work with.

The process of getting these Sunrun panels installed took me about 8 months. It took a long time. I had panels placed on my roof and it took four months before it was turned on. Once they were turned on, they were only on for a month before they shut down. After questioning Sunrun multiple times, they said, “No, it's just the adjustment period.” It turned out that since the middle of June, my panels have been off. I've been waiting weeks for somebody to come and turn it back on. So, the service is not good. For a new customer, it just seems like once they're done gaining your business, it's really hard to get anybody to do anything. I'm just paying the monthly bill to finance my panels and I'm not getting any service from it. So right now, I'm not too thrilled.

Getting enrolled with Sunrun was quick and easy. On their end, everything was pretty much pain-free. Southern California Edison was the only hang-up, but other than that, everything went well. Sunrun made our electric bill cheaper.

We signed up in October and everything was supposed to get rolling within a month or so. But it took quite a while. I had a project manager who introduced himself right in the beginning. But I wasn't hearing from him and I started reaching out after a month or so. He told me, "It's held up here." I asked him, "Okay. Well, when were you going to let me know that?" I was about to cancel it. There was a lack of communication in the beginning.

We met the salesperson at the end of July last year and she gave the presentation. We had just bought the house and we live in Southern California, and it would be a great investment. It seemed like a no-brainer because of the savings and the price. But after that, it was a terrible experience with Sunrun. We did not get installed until May and got the runaround after runaround. When Sunrun finally got it installed, we thought everything was fine. Also, we had been promised compensation because it took almost a year. Then, the guy had left. We still tried to get that and Sunrun ended up giving us $500. So, that was good after the fact.

I've never had solar before but I know that without solar, my bills were considerably higher than what I'm paying now. Right now, I have an electric credit with Edison which is up to about $400. I've decided to, at the end of the year, just to grow that credit. The only thing I'm paying for right now is the county taxes that you have to pay for for the utility company. I just moved into the house about three months ago and our bills have only been about $10. I’m very satisfied with going solar. Some of the other homes in the track have had some issues. Sunrun had to come out and they found that there was a metering issue with the solar panels. They took care of that. Some of my neighbors are also experiencing some other issues so, they're working with Sunrun to get that stuff taken care of.

Sunrun came out to the house and went over everything. It was easy enrolling with them and I’m very satisfied with going solar.

Enrolling with Sunrun took a long time but it didn't bother me. It took about four months until they finished but it was very easy. They did everything. My electrical bill went from 250 to 160 and I'm in the second month when my electric bill is zero. Sunrun is very good.

A person at Home Depot had a booth set up there and she exchanged an email with me. Then, a salesperson contacted me and he was very good. They walked us through in great detail what it is that we wanted and what the product could do. Once we signed the contract, there was quite a big delay before we heard from anybody. I tried calling and left messages. The communication was not great but it was also the height of COVID. The whole process began in July but by this time, it's now winter. So, there were delays. Eventually, Sunrun sent engineers who visited the site and a separate crew of people to put reinforcers in the roof to support the panels.

I had a great experience enrolling with Sunrun and the reps did the installation clean and on time. Since switching over to solar, my electricity bill has gone down. I recommend Sunrun 100%. The customer service team answers my phone and all the questions that I have.

I didn’t get any type of information or feedback from the person that was in charge of getting everything situated for me for at least four months. It took me reaching out to him multiple times to get any type of information and he never responded to me. So, I ended up having to go through and try and find somebody else to talk to to find out what was going on. So, that was a little deterring as far as trying to recommend Sunrun to anybody else or to recommend him to anybody else that I knew just because of the not great experience there.

This company is nothing but problems, I recently move in to a brand new community in Pacheco Pointe in Los Banos CA, there's about 75 new homes. We are really mad because they haven't activated solar panels and we are paying high electricity bills because of this Sunrun company, please save yourself a big headache, also when you call them they never return the calls. They should be called Sun Scammers Run, By the way houses are built by D.R. Horton and another company. They used really cheap materials to built houses.

It was easy to sign up with Sunrun. I did not like their customerr service though, and I still don't like it. It's overseas. There is a language barrier, and I wasn't told that I could ask for a person in the United States until after my issue was elevated enough that somebody from the US called me. We moved into the new house and we knew we were going to put solar on, but I went with a recommendation from my neighbor and we had it put on. With the first system that we installed, I had issues with the installers with broken tiles and the way that they installed the critter guard. So, that was my first interaction with their customer service. It took me almost six months just to get them to come out. There was around 18 tiles that were broken. They finally came out and replaced those. I had to paint the conduit myself. That was a rule from the HOA, but they had never done that. So, the first portion was kind of a learning experience with Sunrun.

Scott was my sales rep and he was very good. He gave me his card so I can call him if I had any questions. So I felt confident in contacting him with whatever I needed. The installation guys were very good. They cleaned up well. When I originally signed up, it was before Christmas and the installation was on February 1st. But it was June 8th when it actually got turned on by PG&E. So the time has not been good.

Let me start with the positives. My local rep was fantastic. Responsive, explained things in great detail, always communicated changes that were occurring and what step of the process we were on. One time, I got a customer service representative that said they were in California, I don't remember her name... she was great.

Signing up with Sunrun took a little while but all of a sudden, they came out and we had solar panels on the roof. Then, it took a few more weeks before they got connected. But it was smooth. I didn’t have to do anything. I have had Sunrun solar panels for nine months and it was a smart decision. My electric bill is almost the same January to December, except in the summer where I get money back.

Everybody was so nice and once I got in contact, I knew that Sunrun was going to be the way to go. My original installation was January 10th. The engineer came out and checked out my roof and needed some special brackets they had to order them. It took a while to get in. So, it went from beginning of November to May 10th to get my solar turned on. Other than that, everything went great.

The initial presentation was nice and the guy was friendly. But it took Sunrun forever to get the system installed. I'm satisfied I went solar but I'm dissatisfied that I went solar with Sunrun.

The rep that helped us out gave pretty good service, and then this whole process was pretty easy.

When the rep gave a presentation, he gave me all the information, answered all my questions and did what he needed to do. Sunrun then got the install done. They also came back out and did some additional work. The village required a cold water ground, so they had to send an electrician to put that in place then everything went fine. It just took forever to get it through the system with ComEd and the permits.

The representative talked to me in front of my house on my lawn and set up an appointment. Then the sales agent came and explained to me how it worked and how the fees were based. It took him at least an hour to do it, and he went over every single point of it. The installation went excellent. They were right on schedule. The paperwork process took longer than they thought. But once they came out, they put the whole system up in a day. They did a nice job. It looked good. But as great as an installation job that was done on my home, Sunrun neglected to turn the system on and didn't tell me.

Sunrun had a very knowledgeable sales staff. They weren't necessarily the absolute lowest, but they were within reason to other quotes we received. We felt most comfortable moving forward with them and it went relatively smoothly. The only issue we had was the project manager introduced herself, then I didn't hear from her for the rest of the project. It was a little disappointing, but my account representative essentially acted as the project manager for the remaining portion. So, nothing to really complain about because I was still well-informed. Overall, I would recommend Sunrun. We're very happy with the system, and our energy costs with PG&E have come down substantially.

The process was smooth up until scheduling. Scheduling was a nightmare. They said they were going to come out on a Tuesday between 12:00 and 5:00. But nobody showed up. There were no calls. They rescheduled and it happened again. Somebody came out, but they were late. Then, another time between the next scheduling, I come home from golf and there was somebody sitting out front. I asked him, "Why are you here?" He said, "Well, I've come to do this." I told him that it would have been nice if they would've called. Also, the inspector canceled and I waited all day but nobody told me. The scheduling problems happened at least three times. It wasn't as smooth as when I had the Vivint work done. But other than that, the product works good.

I got a phone call from Sunrun which was done well enough to talk further. A woman came into the house and did an excellent job of selling the system. When they came out to do the installation, they came in a truck and one or two more cars. They unloaded their truck and discovered one broken panel. They're very professional and well-organized. But there were some problems after that with Central Hudson getting them synched up to get the billing correct and getting credit for power generated by the panels. That took me a while to get straightened out. I'm supposed to have access to a system that tells me how the individual panels are doing and what are the current power usage and battery usage. That's supposed to be through Tesla but I haven't been able to get connected with that.

My experience with Sunrun is very good. They installed everything, and it's working. It took a bit longer, but everything was perfect, except the roof people that they were dealing with didn't let me to look on top when they were working. When I went on top of the roof, my gutter lines were full of wood and nails. They threw them directly in there.

I had heard some negative things about Sunrun in the past, but that they were becoming a better company and were working towards improving their customer service. The experience with them was easy and simple. The installation was amazing. It took them three times to come out and re-measure but they made sure it was done right.

Everything was amazing. I went with Veterans Affairs for my home loan and Sunrun was one of the services they solicited to me. I went with them because they said they were military-friendly. I purchased in October and it didn't get finalized until June. That was after waiting on the power company, Maryland SMECO, to do their authorization. Besides that, it went smoothly. Sunrun took care of everything for me. Because I'm leasing, the cost is a little more, but that's fine.

Enrolling with Sunrun was very easy and since going solar, I have not paid a bill. But even before we were hooked up with PG&E, I noticed my bill was low for this time of year. Also, we don't have any kind of electrical outages.

They made the enrollment very easy every step of the way. The sales rep was very informative. I didn't feel as if I was being sold anything. He laid out the facts. He said that because we were in a utilities district as opposed to PG&E, the savings would not be as great. The savings are good, but they're not compared to like a PG&E or private company. But I've been very happy. They originally sent me a design that put the panels on the front of my house and I told them I really wanted the panels on the back. They responded within an hour, had the new engineering done, and got that approved through SMUD. Everything was fine. I was very happy.

Sunrun bought our system about 2 years ago. They contracted with Spruce Power to provide service to the system. We have had intermittent problems with the system since early May and it is now late July. In general, the response by Spruce has been extremely slow and they still have not gotten our solar system working again. It has now been over 3 weeks since their last visit, which did not solve the problem. The response over the phone is that "work has been authorized", but no one has come out to do the repairs.

The Sunrun rep was really nice on the phone and when he came out. He was really informative. He was eager to answer my questions. Before, my True-Up sometimes was over $100 or $200. Plus, with the loan that I took out to get all my work done, that was more than I was paying on my PG&E. So I was really upset about it. After they put them on and they got it running, now I've got a credit balance. I've got a small True-Up now. They ate up a lot of the older True-Up. It was great. I'm at a zero.

I got cold called by a great sales guy and the experience was positive. There were no surprises. Sunrun did what they were supposed to do. They got information on the phone and on emails and texts. Everybody in the U.S. needs to get Sunrun solar panels.

The solar system's conduit is not painted properly and is against the HOA rules. So I tried to contact Sunrun for solving this issue. From June 29th until today!!! I was kicking between the Damage Department and the Reinstall and Removal Department!! The Damage Department said it is not their responsibility since the system is not damaged. The Reinstall and Removal Department said I have to pay $800 and if I want to do it free, I need to contact the Damage Department. Hello?? The national wide largest solar company (that's what you said when I waiting in line for customer service). Is there anyone who can truly solve my problem instead of transferring me to the other department? To be honest, the solar system performed well, but the after-sales service is unbelievably horrible.

My experience with Sunrun was good. The installers were experienced. They knew what they were doing. It's easy to track what the panels are producing because I can check on my phone.

On March 29th 2022 my solar panels were installed. A week later the town inspected the install after Sunrun sent the form to the utility to replace my electric meter. A month later I contacted my sales person for an update and was told everything was fine and this time of year it takes a while. I called the utility to see and found out that they had the wrong meter number on the form Sunrun sent them. After numerous calls Emails and Texts they finally had this resolved. My meter was changed (I have a friend at the utility and he helped expedite my meter being changed).

The salesman was good. However, when the crew came out, they broke a couple things up on the roof. When the couple inspectors came out to look at the job they did, no one pointed it out. I went up to check things out after the second inspectors had gone through, and that was when I noticed some damage. Those gentlemen didn't pick up on the fact and it was quite obvious what the damage was. I called the salesman and once he got ahold of it, he was gung ho with it. He had me send pictures. I sent a couple of videos and that was when it had picked up. They came out within a month and had it fixed. The gentleman who did the work was very good.

I was almost screwed over by a different company. My daughter had solar when she bought her house and they told me that theirs was Sunrun and that they had great results with them. I called and they were wonderful. The other people said, "You'll have no electricity bill." Sunrun said, "We can't do the whole bill, but we could do a lot of it." They were transparent. Sunrun has helped me a lot. I've gotten my bill down to $80 from $680. I love Sunrun. I love the professionalism. I love that they were so clean when they did the installation. Everybody was quick and efficient. I live in a little beach town where everything is cute and well-mannered. The side of my house doesn't even look like I have solar. They did it so nicely. I tell everybody to go with Sunrun. There are a lot of little companies around here that tell you everything you want to hear, but none of what you're gonna get.

Sunrun had a very quick response. We narrowed it down to two companies that we were looking at for the panels and Sunrun's prices were so much lower. However, it was a little hectic 'cause there was an ice storm on the day they planned to install. They did the prep in the attic, left the panels in our backyard then had to come back a few days later. Once it was clear, it was quick and easy. The only frustrating thing that we had was there was a part missing and we couldn't see the production for the first month and a half. But once it was installed, it backtracked and showed everything. Once we got that part delivered and installed, it cleared everything up. The app is very easy to set up. It's easy to monitor and see how much the panels are producing daily.

Sunrun sent a lot of information and I just have to sit and digest it, such as how I'm able to store the solar. They will give me the report on what I’m producing and I gotta look at that and compare it. The installation was professional and smooth. The experience with Sunrun has been good so far and I'll recommend them.

The enrollment process was pretty good. They looked at my bills and they said, “Okay. This is what we can do for you with respect to a lease or if you wanted to buy.” So I looked at the price, how much of a rebate I would get on taxes, and then I did some calculations. I went bigger than I needed to because in case I wanted to put in a pool or have an electric vehicle, I should be able to give me a little more than I’m utilizing right now. But the installation took way too long. That's the only complaint I would have. If I started this process in the summer of last year, and I wasn't turned on till March of this year. I thought I was going to be able to get my rebate last year, but it took so long. I wish that they just said upfront, “Hey, the way things are going now, it's gonna take six months, nine months to get them installed.”

I'm really not pleased with Sunrun because of the part of the contract that I didn't understand, where I'm probably fixing to have to pay $34,000 to buy out my contract. All they would ever say was, “Oh, yeah, if you’re gonna move, we’ll just come out and take your stuff off, and that would be the end of it.” But that’s not what happens. You have to buy out the contract.

The sales rep was pretty helpful. He helped ease my concerns or any concerns that I may have had. It was good to see he knew his stuff. The installation went off really nicely. But there was a bit of a hiccup. When I looked at what my system was producing in the app, it was nowhere near what the max rated output was. But then I later threw together looking at the power generation graphs instead. The solar panels were in fact doing what they were supposed to be doing. It's just that the kilowatt graph was off. So it was more a bug in their app software than anything. I’ve got credit built up on my power bill, so really happy.

The interactions were fine. But the process took a while.

In the first month, the system wasn't turned on enough. We didn't have it for more than 10 days, so my electric light bill was $332. This is a 750 square foot house. I got a bill three days ago and my bill was 0. I'm very happy. I love it.

The gentleman that I was dealing with directly, Greg, was awesome at follow up. He was good about letting me know what was going to be happening. There were various people that came out during the project. There was a roofer that had to come out and he was good at communication. Everybody that came out here was professional and on time. It was a pretty seamless process once it got started. So I was appreciative of that. They were awesome. Sunrun sent a lot of email follow ups. The system seems to be functioning. I did get the okay to turn it on shortly after they did their inspection. So as far as production, I’m totally pleased.

When I bought the solar system, I asked the salesman (Derek **) if there was a problem with pigeons building nests under the solar panels. He said it was rare, but if it happens just call customer service and they will have critter guards installed. He never mentioned that there would be a $1500 cost for this. Tesla offers this for free. Other than poo on the deck that has to be cleaned twice daily the system operates as promised. Prospective customers need to keep this in mind when choosing a solar company.

Everything works great. It took a little bit of time, but a lot of that was the inspection. Some of it was just overworked for a period there because they had a lot going on. But it got done and it's great. They get back to you and everything moves smooth. Everything they did was good quality. It's a good deal.

My uncle had solar installed in his house years ago, and they came with a battery. Sunrun doesn’t come with a battery now, you have to order it. But I didn’t know it till the last minute. The enrollment took about four months.

I called them, then they came out, and they did a presentation. I liked the numbers and I moved forward. The install guys kept themselves nice and orderly. There was one guy in charge and let me know what was going on. They did everything. They cleaned up. I'm happy with Sunrun. My electric bill is low.

I heard from good recommendations about Sunrun solar energy as an alternative to SDGE for a cheaper rate. I signed a lease contract and their system was placed on my roof in March 2022. They told me it would take 3 to 4 weeks to get the system inspected and receive a PTO from SDGE. Time passed and nothing happened. It has now been 128 days and the system still has not been inspected, does not have a PTO and is not turned on. I Called everyone I could at Sunrun and no one by customer care answered the phone. They did nothing either. No one has called me to inform of anything wrong, even that a problem exists. I am searching now for an attorney to suit Sunrun. Please do not put yourself through this nightmare with this horrible company Sunrun.

In April 2021 I was approached by a Solar company named Bright Planet Solar, acting on behalf of Sunrun Solar. When I was approached I was asked would I be interested in obtaining Solar energy. I informed them that I'd been approached by several companies and was told that because of the tree coverage in my back yard, I wouldn't be a good candidate for Solar unless I cut the trees in the back.. Bright planet Solar acting on behalf of Sunrun Solar said to me that the tree coverage would not be a problem and that would be something that I would not have to worry about in fact I would be getting a system that would OVERPRODUCE. Unfortunately for me that was not the case.. In February 2022 I had gotten a Extremely high bill from my Energy company and I didn't understand why.

My solar system was installed in 2014, I have had many problems with the system blowing fuses. I have had one burnt wire which was repaired and now I am experiencing my second burnt wire. I have contacted service three times and have not received any calls or emails except an automated one thanking me for contacting them. The email said I would receive a call within two business days. It has been over a month with nothing.

They went for the permits and everything went really fast. So I was very happy. Every time I’ve got a question, I called them and somebody’s always there. It’s great.

Installation was done very well. I had one incident where we had to reboot the system. But it went pretty easily. I’ve been happy. I have a backup generator, and I wanted to talk to somebody about the steps of using it, should I discharge my battery and there not be any electric service. But I have yet to have that information.

I had a good salesperson. Mario came over and shared with us all the different options that we had. He wore his mask, and we sat outside. Because a lot of companies didn’t want to come out. But it’s nice to see people, so we sat outside. He was very knowledgeable, and I felt comfortable with him. The installation was a little trickier. There were a little bit of delays on some of the stuff that we had ordered. We had ordered a battery pack, and that wasn't coming in. But the installation was quick when they did have everything. They were pretty good about installing. They did my roof as well. It was nice not to have to find someone else to do the roof.

The representative was great. But he needs to reduce his caffeine intake a little bit. The guy talks a mile a minute, and he doesn't even take a breath. So things were just whipping by. But I asked a lot of questions. He was there for a while. The process to getting the panels installed and working took quite a bit longer than I expected. But the fact that Sunrun took care of all the extras made it okay.

Signing up with Sunrun was very easy, and they gave a good explanation of how solar works. The installers were very professional. They communicated well and they know the way around the board. Since having Sunrun, my bill is lower.

We worked with Ness when we enrolled with Sunrun and he was awesome. He's the one that did the whole spiel at the beginning. Going solar has been really good. Our electric bills have only been $7 a month. We try to use as little power as possible. We're still making the payments now but all in all, it's saving us money. All the Sunrun in Pennsylvania were closed but techs will still so come out and do the work. Everybody that we dealt with was super nice and helpful.

I liked that Sunrun had the Tesla battery. The other two companies that I talked to did not. I also felt more comfortable with them because they were associated with Costco. Sunrun's sales rep was very knowledgeable. He kept telling me that Sunrun was the best. His presentation would have been half as long if he just left out that phrase. He was a good guy. I liked him. We had the installation scheduled, and then it turned out they couldn't do it. I didn't find that out until that morning, and I'd already taken off half a day at work. But then, they came the next day. They said some permits hadn't been done.

The solar system that Sunrun put in my home doesn't work properly and I'm trying to reach the case manager. Whatever they're doing, they're not taking care of this. If somebody will tell me to take Sunrun, I’ll say no. My bill is high right now and I have to pay the extra bill for the Sunrun also.

I got Sunrun through Home Depot. Their guys run around the store chasing us. The service was good. The only issue I had was that the installers put brackets up on my roof for another panel and that other panel never came. I talked to the guy that signed me up and I haven't heard back from anybody on it. When I called Sunrun, they said they were short a panel. Even the installer guy said they were gonna come back and put one more panel. Come to find out the panels that they put were the right number. But the brackets are already on the roof. I just don't want it to be a problem and leak into my house moving forward. They made pretty big holes.

The sales rep was great. I still see him and I still chat with him when I go in. We still have a good time. The installation wes held up because of the city. It takes a while to get the permits and that took the longest. Once Sunrun got the go ahead, it was quick. I’m very satisfied with going solar. We still get an electric bill from my MID and it's maybe a little more than I thought but it's about what Sunrun said.

According to all the research I've been doing, Sunrun had the best reviews. The equipment they have had the best reviews, too. Everybody I've worked with, from the start to where I'm at now, was perfect. They answered everything and explained. Every person I spoke with was great with their communication and knowledge. Everything was perfect. I couldn't ask for more.

Sunrun was the most prevalent on the internet when I looked. They had great reviews. Although, in speaking to a few people, they didn't give the greatest. Still, I signed the contract that they gave me. They said I could cancel it anytime. I felt that they were a little more expensive, but the offer on the loan is better than Tesla. I did notice that when I wanted to up the amount of power that I wanted to receive, and it would take like two or three more panels, they said, "Okay, we can do that." They did it without any problem and without readjusting the price, so I find it odd that they were able to do that at a moment's notice without changing the price. That tells me that the pricing is fairly high and that the sellers are getting quite a commission.

We had Sunrun's solar installed about four weeks ago, and we're still waiting for it to get turned on because they slacked on getting the permit. I called the township today and they said that, just today, Sunrun called to schedule the township to come out and approve what they've done. The permit's been approved all this time, and the next opening was the 5th of July but they said they'll take the 13th of July. So now, we're pushed another week because Sunrun is too booked up to come out here for my township to inspect it. So, I'm not a happy camper. If I could cancel this contract and get their solars off my roof, I would have that done.

After contacting Sunrun, they scheduled an appointment, came over three days later, walked us through the process, and sent out technicians to evaluate our roof. They were amazing. It was still very cold and snowing back then. As soon as spring came, they performed installation and we are very happy with it. My electric bill is one-third of what it used to be. That alone is great.

Thiago ** stopped by my house 4 years ago and set us up for solar, we saw a lot of neighbors getting solar and thought it made sense to save money. Our usage is very high and we have ended up saving over $1,000 annually. I want to thank Thiago for always being available and answering any questions. Recently I had trouble setting up my billing on the Sunrun app and Thiago stopped by to help me out. 10/10

I bought a home with Sunrun solar panels already installed. They work great. We have an electric car (previous owners did not), so I called about adding panels and possibly a backup battery. I was told that adding a battery for the current system isn't an option, but adding an additional system and a battery would work. Cool, so I send them my SDGE bills and set an appointment for the next day.

Damage to trusses that will cost 29,695 to repair correctly. They have a contractor that will make repair repairs substandard for 16,000. So they will only pay that amount. In the meantime with their repairs the roof will not pass inspection when I want to sell my home. Sunrun doesn’t care about the customer only how much they could save.

I thought Sunrun had a good deal. But right now, I'm sitting where my system isn't working and it's been over a month and a half, and they're coming Monday to reset it. That scares me. But I can't blame the whole thing on Sunrun because I didn't realize the system wasn't working until I got a bill from my electric company.

I have been a Sunrun customer since 2014 and would not recommend it. My system has experienced continued problems, and I have to call to have it repaired. If I were not on top of it, I would lose the value of solar energy because they have never notified me of system failures. Their performance guarantee is a scam because it's on a sliding scale. For example, my solar has not worked since June 17th, the most productive time of the year, and they can't send a repair person until July 21st. I will be missing out on solar power during the peak producing times of the year. My system has been producing more solar energy than expected, so I am losing out on the extra production because of a long wait for service. How does this benefit me?

Sunrun generated and billed me for charges prior to the date my system went active. I contacted them to discuss and was told that a case was opened and I would be contacted in 5-7 business days. Sunrun proceeded to deduct 3 months' worth of charges from my bank account while I had an open case and inquiry and now, 8 weeks later, I still have no answers, no resolution and certainly no reimbursement. Truly the worst customer service I have ever encountered. I can understand mistakes happen, but to have no explanation 8 weeks later is unacceptable.

I figured I gotta save the planet somehow and solar seemed to be a good way. They said that I could save a little bit of money and what Sunrun quoted sounded good. Enrolling was fine. There was a hiccup because I got issues on my side. But other than that, it was all good. They were there at the time when I decided to do it. Everything's installed. It's up and running. Got my first PG&E bill and I was happy with it.

I'm happy with Sunrun. I'm glad that we have it. It's definitely beneficial, especially given our climate change. The bill has gone down over the last couple of months. The salesperson was really awesome, too. We had a good experience.

I have had nothing but problems from Sunrun. The point was to reduce my electric bill but since the start we have been paying $1000-2000 at the end of the year to our electric company on top of the $190 a month. Today we are at $300+ a month to electric company, with no change to our electric use habits from the start. Now I have been dealing with a leaky roof ever since it was installed the past 3 years because the tar and gravel is not sealed to the brackets correctly. They did send someone to patch some issues but it never fully got resolved. Their roofers stated we needed a new roof. Well if that were the case then Sunrun should remove the panels for free and reinstall them so we can add a new roof rather than charging me $3,500. It clearly states that our roof must be less than 10 years old to install the panels. We moved in 10 years ago so did not know how old it was clearly, their inspectors were wrong when determining the age of our roof.

Beware if you're on market for solar panels. Do not go to Sunrun. Worst experience ever. My roof is leaking everywhere and after a month they said they can’t help fix the problem which is under panels. Now I want them off. I would never get panels especially from Sunrun.

I like Sunrun. Everything went smoothly in my experience. Their customer service was awesome. The rep came to the house and gave the quote. He followed up. He processed everything quickly. They ran everything. I didn't really have to do anything. I happened to get a new roof at that time, so they worked through that for me. I recommended it to a couple of my neighbors.

Sunrun did not provide the system their sales represented promised. They promised some money back because of this. I was told this would take 4-6 weeks. It has been 20 weeks and I am still waiting. Recently was told it would not be received until another 9 weeks. I have little confidence Sunrun will follow through with this. If I could do it over again, I would avoid Sunrun.

We love Sunrun. I pay my sister's bills for her and her bill is really low. Everybody was very nice, very kind, and polite, and Zach's a sweetheart, too. He's a great salesperson. I love dealing with him. My sister loves him, too. He makes you feel so comfortable. I got ahold of him and asked him to come out because I was over at the house, and I noticed that some of the wires aren't connected to anything. So, I asked them to send someone out to see what's going on.

Signing up was great. Everything went very well during installation. Going solar has lowered my electric bill.

Sunrun was good. I had a good guy who came over and explained everything to me. The salesperson was real nice.

My experience with Sunrun was easy and their team is really good. They don't pressure me to buy anything and the installation went good. They tend to communicate how every step is going to take place. They're good partners.

The gentleman that came here and sold us the system really helped us and he took a lot of time with us. It took six months and we thought we cut it early. That's early for Las Vegas. We're very happy and we love our experience with Sunrun.

I've been a Sunrun customer for 2 years and have one major complaint about their customer service. Every time you call for any issue you're constantly told to hold for 4 minutes while reviewing the case and can never speak to the same person even if you have their number & extension they constantly switch. Having had 3 roof leaks from their installation I've spent ridiculous amount of hours on hold & now have not been able to receive a check owed me for interior roof leak damages from 6 months ago even though agreed settlement papers were signed.

We liked the kid who sold Sunrun to us. The installation crew was very respectful and they did a nice job. They cleaned up after themselves. So far, our electric bills have been pretty good.

Everything was smooth and the team was really on top of my installation. If I had any questions, they answered it. So far going solar has been good. The system has been turned on for a few months, so we're still seeing the effect of it. But we're happy with it.

They kept me informed every step of the way, through the installation and the permitting from the city. They were very good with that. The reps were very pleasant to deal with. The installers got the job done in two days. The system is helping and it's saving me money with my electric bill.

11 months later, still no solar panels. They lie, don't return phone calls. They sell it good but they don't complete what they say. Person who handle my account longer with company. You have got everything in writing.

Customer service was perfect. They follow up.

Updated on 06/18/2022: We wrote a previous review. Sunrun responded quickly to say they had assigned someone to work with us to provide a solution. We are still waiting for someone to contact us. They remain unable or unwilling to provide any path to a solution.

Enrolling with them was really good. They did everything and handled scheduling all the inspections. The installation was smooth. Inspection only took one day there was a little delay with NV Energy doing the inspection before we can turn it on. But they handled all that. So it was nice. I'll definitely recommend them to my family and friends.

We signed to have the solar installed with SunRun Costco on February 2 and we were told the whole thing would take 6-8 weeks to completion, it has been almost 16 weeks and now I am having to pay both the loan for the solar AND the PGE bill. They failed the inspection last week but did not reach out to have the problems fixed. When I reached out to, I just found out that it will take another few weeks for them to come and fix all the problems found by the inspection (exact time frame was not given).

The Sunrun sales rep that we had was really helpful but then I found out he left the company and that there were a lot of things that he said that weren't true. So, that was a little bit disappointing, but I ended up speaking with his manager who was very accommodating. He couldn't really account for the things that my salesperson said, but he tried to accommodate. So, I was pleased about that.

The sales rep was super great, and she was the best part of the whole thing. All the inspections were handled beautifully as well. We got to the install and on the day that they came in, they told us that the electricity was going to be shut off for some time. Something happened and they tried to get in contact with our electrical company SMUD. Our electricity didn't get turned back on, and it was very cold that night. We had to stay in a hotel, and Sunrun paid for that, which was fine. It was just an inconvenience. We also got into some trouble when we didn't pass inspection. There were supposed to be certain stickers on the control panels outside. When they did the install, even though it took them two days, they didn't put the stickers on.

The sales rep was really good. He explained everything the best that he could, and anytime I had any questions, he answered them. What I liked about him is that I didn't feel pressured to get it done and I wasn't constantly called. It was my decision. I didn't have any issues with installation too. Everything went really smooth and the Sunrun installers did it in a day, which was pretty quick. I'm still making my monthly payments, but all in all, in comparison, I'm saving money now. I've already noticed my PG&E bill is really low. If I didn't have the solar panels, my bill around summertime is normally $200. My last PG&E bill was 90 and another one was 50.

Initially, it was a very good experience. Fast contact, got started real quickly after contract, and then permit phase was very poor in communication. However, once everything was cleared and we were good to start, installation went quick. I had no problems at that point, and I'm very pleased I got solar. I haven't paid the electric bills in three months now. It's been very nice.

I'm fairly new with Sunrun, and so far, everything is good. It's been less than a year since they got me hooked up. It didn't take them long at all to do the install and everything is running fine with the hardware.

We were thinking about getting air conditioning and we were afraid the bill would be too high. I went online and filled out a questionnaire for it. Sunrun was one of the people that called us and I remembered I saw them at Costco, so I went ahead with them. Then, they came and gave us the estimate. They approved the credit and they waited for us to decide to go ahead with it. Within a week, they came by and they looked at the roof. They took measurements and looked at the side of the electric panels. They had to apply for permits from the city and the electric company. That took a little bit of time.

The representatives were very informative and courteous, and everything was good. They explained everything and kept in touch with me. Installation went fairly quickly and without a hitch too. On the other hand, waiting on our utility company to get everything hooked up took a while. I'm still getting used to solar, but so far, it seems like it's very beneficial so I'm glad I did it. I would definitely recommend Sunrun.

The sales process was really great. The reps were very communicative and gave me a lot of information. Some of the information wasn't exactly correct but I was really excited at the time, because one of the things they said was there's a tax rebate and it could be applied immediately to my loan. They’d take care of the paperwork and it would come off of my loan. After I had the install though, I saw the loan was for the full amount. I contacted the loan people and Sunrun, and everybody said, “No. You're supposed to fill out this paperwork and it has to be done when you file your taxes. And that's the point when the money will come back to you if you actually qualify for it. And then at that point, you can pay it towards your loan to get a lower loan amount.” I wasn't that pleased about that section of it.

The sales rep, Tom, was spectacular. He really laid things out in a way that I could understand and that was believable, and it was not a sales pitch. Also, 80% of the crew that came to install was really good. They knew what they were doing and they were doing it. A couple of them were a little too young though. It's like maybe Sunrun hired them up off the street. Not that bad, but I don't expect them to be around Sunrun much longer, if at all.

Sunrun did a good job. They took a little longer though. The communication was a little bit wonky. I had thought it was gonna be done before it was, but it wasn't that bad once they got it going. The process took about three months. Once it was installed, they had to get final approval from the power company and an inspection, which I didn't know. So, the thing was just sitting up there for a month and I was wondering why the bill hadn't gone down. Finally, when they came to do a final inspection, then they let me know. So, there was just a miscommunication on that. But all in all, things have been pretty good. The bill's been pretty much what it was supposed to be so far, so I'm pretty happy with it.

Sunrun's rep was professional. The installers were great, very professional, on time and straight to the point of what they were trying to do.

Vision Solar/SunRun promised a no cost removal, storage and reinstallation of my solar array if I decided to renovate. When the time came to renovate they reneged on their promise to me. Awful company!

Their services is everything Sunrun said. I'm quite happy. I found them in Costco. Costco vets other merchants and vendors, so I knew that they were good. Also, the rep was a very nice young man. He reminded me of my son.

We had panels installed in 2015 and have been happy with the performance and savings. We knew we would need a new roof withing a few years and were told it was a single charge of $1000.00 to have them removed and reinstalled. We just contacted them to begin the process and are being told they charge $170.00 per panel, at 29 panels that's a cost of $4930.00. Of course there is nothing written in the contract about the amount. Not very happy with them and will definitely not recommend them.

Sunrun's installation crew was good. The only thing that we ran into is that they hit one of my thermostat wires, which then they snipped accidentally. I had to get an electrician to come and fix it, but Sunrun ended up paying for that. It was just kind of a pain because I lost the ability to control my heaters in the dead of winter. They paid me back but it was still super annoying. Other than that, my monthly bills are way better than what Sunrun told me that it was gonna be, which is awesome. I thought they were gonna oversell me like everybody else, but they undersold me.

Updated on 06/23/2022: I wrote on here how Sunrun would walk me through everything! Well they did not, they damaged my new 2022 car in November and it took over 30 calls and then me calling Costco! Then I write in here how they do Business and they sent me an email. Told me to call them or email them to help make it right. Well I called and I emailed them. Well they did not return my calls or my emails, I did not think they would. So I did send them a copy of my electric bill they told me I would never get. My electric bill is 208.00 for 28 days and my Sunrun bill is 128.00 dollars so that is 336.00 for one month and they told me with solar I would get very little electric bill if any!!! I guess they forgot to tell the electric company. Well look for more updates if any. Thank you. Jerry **

Sunrun offered the best deal. The person that came and did the presentation was very helpful, and the installation was great. It went by without any issues. The system's working fine. I track it every day through the app.

Sunrun has been good so far. My bill is lower and I would recommend them.

One of Sunrun's salesmen, Adam, stopped by the house and gave us a proposal and it looked good. Signing up was easy. The installation didn't go too well because, first, they showed up late. Second, when they showed up here, they started working two hours after they showed up because the electrician was having some doubts on where he was supposed to put the box that Sunrun connects into the house. It took him two hours when he was getting clarification from Sunrun's office. Once they started working around 1:00 p.m., he told me that they had to leave early because their project manager called them that they had an emergency on the property that they did prior and they had to go fix it.

I leased solar panels from Sunrun in 2019 and have nothing but problems since. My panels continue to underproduce what my contract states. I have 3 yrs worth of emails back and forth from them and they all contradict themselves. I get a bill from SCE every year for $650-$1,000 for energy I had to purchase from them because my panels are not producing what they should. I monitor my panels online to see what they are producing and they tell me that what I see online is different from what they see. Why is that? Why shouldn't I be able to monitor my system the same way they are? They are very shady and I would not recommend them to anyone. In fact, my neighbors asked me who I went with when they were looking into solar and my first response was "DON'T GO WITH SUNRUN".

I checked two companies, and Sunrun was the best one 'cause it had a lease instead of outright payment. Enrolling with them was fine, installation went smoothly and now, my bills are down. I haven't had any issues, but my family has had issues 'cause they feel that it could be a possible problem with selling the house at a later date. The subsequent buyer may not want to carry it on and then they have to pay for how many years of lease that was involved.

I'm truly happy with Sunrun. Everything went well. The initial sales representative, Brian, commandeered the entire process. There were a lot of dropped balls so to speak from the project managers and it was Brian that straightened everything out and made everything possible. The process took a long time to go. Brian actually gave me a Sunrun gift card because I was at a point where I was saying, "This is ridiculous. It's taking too long." I just wanted to put an end to it. He was like, "No, no, no. Just give me a little bit of time and I'm gonna send you a gift card." I was very grateful that he really cared and that it was important for him to see this through. He did go above and beyond what he needed to do in order to maintain that relationship that I have with Sunrun at this point.

I've had Sunrun Solar for over three years, during that time the equipment broke down twice and both times it was hell to get them to come out to service the equipment, took a total of about three months, during this time I was faced with high electricity bills. Now as I'm writing this review I'm in a fight with them to get servicemen to come out to the house because again their equipment failed, it's been two months already and the struggle continues, I spoke to a Supervisor by the name of Ingrid ** 0n 5/16/22 who assured me someone will come to service the equipment, it's 5/19, 5:39 pm, no phone call, no serviceman, My next step will be legal action.

Enrolling with Sunrun was a pleasant experience. The reps walked us through all the steps. We didn't feel pressured and didn't feel like we had to make a decision right there and then. We were given a lot of information to do our homework, and they let us make our own decisions but with correct information. The information we previously received from other companies talked about numbers but didn't talk about the panels, the longevity, the company's reputation, and how they started. That's also important for such a big commitment financially. The installation took a little longer but it was due to COVID. There were a lot of stuff going on when we were ready to move forward. But the guys came and knew what they were doing. They were informative and would allow me to ask questions and get some information. It didn't feel like they were unreachable.

I don't normally leave a review like this but it's needed at this point. End of April my autopay failed for some reason (according to Sunrun website) so I did my due diligence to pay so it was not late. Next day, both autopay and my payment were coming out of my checking out. I called immediately and spoke to Camila who told me I needed to wait for both payments to post to request a refund for the duplicate payment. Next day, payments posted, so I called again and spoke to Quincey who told me they will open a case to request the refund but will take up to two weeks. He did not give me a case number or a contact phone number or email for follow ups because he stated he would email me. I never received the email he claimed to send, so I called multiple times again and finally received the case number and each person I spoke to said that Quincey ** was handling my case.

We had Vivint and were very happy, Sunrun took over and when they contacted us about upgrading our system to help defer the high true-up they rushed to get us to sign an upgrade contract. We needed to sign in December to avoid new regulations coming out and we did. After many many phone calls and text messages they finally came out to change out the power panel in mid-April, again, no update and no response since. Work still not complete and it is almost June. Call to customer service with no result, cannot talk to a supervisor or manager. Today I left a voice mail for Mary Powell at the corporate office since I cannot talk to anyone else. Guess I will just have to call every day to complain to the corporate office until someone who can actually help me calls me back.

I like Sunrun. They were pretty good, and installation was fast. Our bill's really low right now, and we're gonna notice it more when summer gets here.

I didn't get the information back from the sales representatives that I was hoping for, and I ended up getting routed into a lease instead of a purchase. I wanted a side by side comparison of lease versus purchase, and it was a pretty hard sell into getting me into the lease, which meant I didn't have the tax incentives or promotional incentives from Costco. On the other hand, the installers were terrific. They were in and out in a day. They took good care of my property and did a good job on the cleanup and staying out of the way of what I needed to do. They were very courteous during the day.

My system functioned correctly for less than 9 months. It started failing in July of 2019, leaving me with large "true-up" bills to my electric company. Customer service repeatedly denied anything was wrong. System finally quit completely in Jan. 2022. Still waiting for a satisfactory resolution. 6 times I have been told I would receive a call in 3 to 5 business days - Never happened. Finally got their attention when I quit paying. Guess they have their priorities. I told them no electricity generation, no payments. That only resulted in Sunrun sending me threatening letters. I would never ever do business with this company.

Sunrun is a great company. The salesman I dealt with was very good, and my enrollment experience was great. Installation was good too. I've had my solar panels since December and I haven't paid any electric bills since then. Service has been great. They’re having problems on their billing side and I keep trying to straighten them out, but I don't think they read my emails. Besides that, they're okay.

Sunrun is good, and the enrollment process was pretty easy. They did all the work. Also, installation went smoothly and the system is now making solar power. I made a pretty good decision. It’s costing me about half as much now on electricity, and once it's paid off, then we'll even get a better investment.

The installation went very smoothly. But I have an issue with my system and it hasn't been resolved. My electric company tells me that I sent 40 kilowatts back but the system tells me that I generated 20. I had a technician out twice and they said that they would monitor it. But so far, I haven't had any follow-up.

PV System not working properly for over 2 years. Inverter replacement took over 3 months. No phone call follow-up. Current system is operating at 10% capacity. Customer Service Rep states that my open case has been closed and I should look at the graphs online. I am looking at the graphs and it clearly shows that my PV system is not working properly for some time. No communication received explaining why the case is closed. Concerned and disappointed customer.

The team who came out and installed the panels were good. They installed the panels in one day. That was seamless. But there were a couple other contractors that did not work out so well. They contracted out the electrician, and it took a couple of weeks for them to fix something. Then after they put the new circuit panel in, they had to repair the stucco. That took another week. The process with Sunrun was a little bit bumpy when the final process was completed. But it's good that I'm creating power here. I'm on the net metering program so I square off with my utility company once a year. I'm selling power back to the company then in the summer months, I’ll supply power because I'm using a lot more power. I'm glad things seem to be working out pretty well.

Working directly with Sunrun was nice. I’ve only spoken with them once and got some information from them. I didn't quite understand why I got a bill from my PG&E, which is my energy company, as well as Sunrun. But that was explained to me and clarified when I called Sunrun. It was good communication. I gotta call them again for questions that I have on my solar. We all have Sunrun because we're in a community. But I have been talking to my brother because he has an existing home and he wants solar bad. The cost for him to get it has been too much for him though and I was explaining to him Sunrun has programs if he wants to lease. I explained the options and the differences between leasing the solar versus buying the solar. So, hopefully, he will get Sunrun or solar one day.

Enrolling with them was great. They kept up with the information and kept calling to check in and keep me updated with the situation. They were on point. But I'm trying to keep up with the app and understand it a little better. The emails they have sent explaining how to use the app have been a little helpful.

We made the call to Sunrun and a guy came out and presented it. They were the first one we checked into and we decided that we were gonna go with it. The customer service reps contacted us a few times to see how the project was going. In the beginning, we weren't getting hardly anything because it was the middle of winter. Now the days are getting longer, we're generating a lot more energy. Going with Sunrun has lowered my bill.

Steve, the rep, called every so often and asked if I heard anything. Then, a guy came out and I talked to him. It took about three months to flip a switch and that was the same thing in Arizona. I don't like it but I understand that. It’s the establishment and not Sunrun. After your panels are put on, everything's good. I tell everybody I got them.

The rep was very thorough with everything. Any question I had was answered right there and then. The flexibility and the plan just fit perfectly. The installers were very professional and let me know everything that needed to be done. If something was not going right, they make sure to tell me before anything.

The installation was really fast. Afterwards, the instructions on how everything was going to go forward was very clear. Brian was our contact and he was always very attentive to the questions we might have. I like that going solar helps the environment and that I can get batteries and not be affected if a power outage happens.

Enrolling was great. I'm very satisfied. Customer service has been great too.

With Sunrun, the cost was clear to me and it was very simple to understand. There were no hidden costs. Plus, they promised to fix the roof if they damage it. Other solar providers wouldn’t promise that. I’ve been happy with Sunrun. It took a little bit longer than I anticipated to get everything done, but I understand with what the process is and how the approvals work. Since going solar, I've been looking at the solar productions and my power feed to the great every day and it’s amazing.

Sunrun did not send over our information to the financing company. So, we received a letter in the mail saying that our system was going to be shut off, and we had not received any kind of bill at all. That was a mess. But other than that, it's been a pretty good experience. Now that everything is worked out with our billing, we're not paying as much. The sales rep was really nice.

I looked into going solar to minimize my carbon footprint and from the time that we could start getting the installation done, the longest time was the city of Chicago, not Sunrun. It took a couple of few months. Overall, the experience with Sunrun was fine.

The salesman made two trips to my home and explained the process. People came to look at my utilities and see what would be required. The permit came and then the guys came to install. The process was good. I had a great experience.

Christopher was a very, very nice gentleman. He told us about the tax incentives. He indicated that there was a $12,000 tax incentive based on the $34,000 cost. He said, California right now has a blank rebate. Then he told us about the other stuff. If you buy a battery, you can use the battery at night or when the power goes out. I said, okay and that's good. He gave me some examples. The system went up. The way they did it was flawless and beautiful. They were very quick. We were informed.

The crew was fine but the time that it took and the communication were bad. They had to reschedule three times to put it on. I was at the point to say I didn't want it anymore. The last minute to do the inspections took forever too. I had to be the one calling. After they connected, everything was wrong so they had to come back again. Then they promised they were gonna give me two months free because of the inconvenience, but they didn't. I'm fighting that too. Sunrun needs to be honest with people.

Sunrun was very efficient in putting the panels up and getting here for the permit with the city. They cleaned up but stepped on some plants that they broke. Other than that, they've been good about being here on time and working with the city. Sometimes, they had new employees that were meeting this inspector from the city. Three times, the guy was here, and it was a new person that was meeting the city inspector, so he didn't know certain things. I told him, “If you're new, you need to find out from your company what's expected of you so when you come here to my home and I'm here and the inspector, that you don't waste our time. But as far as the installation, they're trying to reach out to me to talk about the panels and how to take care of these. As far as the billing from Southern California Edison, I've got a credit. I've got more electricity than I'm using and my bill is very low.

I did Sunrun in San Jose and it was a bad experience. It was not so much with Sunrun itself but it was just what I understood. When I was in San Jose, the promotion that they were doing was to give you enough solar panels that keep you in a certain tier. When I would get my true-up, it was horrible. We moved to Gilroy five years ago and when they would come to our door, I would slam the door on their faces saying I wasn’t interested. My sister had gotten Sunrun the first time in Morgan Hill and she had the same experience. She moved to Gilroy and she got them again. It's been a good experience for her so I decided to do it again.

The lady who sold the service to me was the only contact I had when nobody was answering me. She was above and beyond every time. She always helped me. I was thinking about getting the system for years and years and I was always busy but she convinced me and I got this because of her. The installers were respectful and did a good job. Sunrun’s service just started to work and it’s only been a month and a half that I’ve been out of the bill. But it looks promising. I don’t know if it keeps like that though. If it charges for the whole year, it would be good.

The installation crew was phenomenal. They were respectful of the property. They got to the site and there was kind of a on the fly redesign they had to do in terms of some available wall space on the house. Instead of just telling me they couldn't do it this way and they had to do it that way, they figured out if they could make it work the way I wanted it to look. They got it done when they were supposed to. They worked hard and were very relatable.

My experience with Sunrun has been fine. The process wasn't too different than the original process with Vivint. We kept our same sales rep and Cole's the reason we're happy.

Sunrun’s installers put up the solar panels quick last March but it wouldn’t turn on for 11 months after they got it on, which was what upset me. But they finally got it on and I got one bill. I’m waiting on my next one. I got $148 for solar and I had $88 on PG&E for electric. I shouldn’t have any bill on PG&E to go along with that $148, and if I do, there’s something wrong. Because I got Sunrun so I could do away with that PG&E bill.

It was a very positive experience throughout with Sunrun. Everybody was very professional and timely. The sales rep and the people that did the install communicated well. I thought I had an issue with my home alarm system and they came out and looked into it. They contacted the manufacturer of the panels. They've been very accommodating and they are highly recommended.