Sunrun Reviews

Vision Solar/SunRun promised a no cost removal, storage and reinstallation of my solar array if I decided to renovate. When the time came to renovate they reneged on their promise to me. Awful company!

Their services is everything Sunrun said. I'm quite happy. I found them in Costco. Costco vets other merchants and vendors, so I knew that they were good. Also, the rep was a very nice young man. He reminded me of my son.

We had panels installed in 2015 and have been happy with the performance and savings. We knew we would need a new roof withing a few years and were told it was a single charge of $1000.00 to have them removed and reinstalled. We just contacted them to begin the process and are being told they charge $170.00 per panel, at 29 panels that's a cost of $4930.00. Of course there is nothing written in the contract about the amount. Not very happy with them and will definitely not recommend them.

Sunrun's installation crew was good. The only thing that we ran into is that they hit one of my thermostat wires, which then they snipped accidentally. I had to get an electrician to come and fix it, but Sunrun ended up paying for that. It was just kind of a pain because I lost the ability to control my heaters in the dead of winter. They paid me back but it was still super annoying. Other than that, my monthly bills are way better than what Sunrun told me that it was gonna be, which is awesome. I thought they were gonna oversell me like everybody else, but they undersold me.

Updated on 06/23/2022: I wrote on here how Sunrun would walk me through everything! Well they did not, they damaged my new 2022 car in November and it took over 30 calls and then me calling Costco! Then I write in here how they do Business and they sent me an email. Told me to call them or email them to help make it right. Well I called and I emailed them. Well they did not return my calls or my emails, I did not think they would. So I did send them a copy of my electric bill they told me I would never get. My electric bill is 208.00 for 28 days and my Sunrun bill is 128.00 dollars so that is 336.00 for one month and they told me with solar I would get very little electric bill if any!!! I guess they forgot to tell the electric company. Well look for more updates if any. Thank you. Jerry **

Sunrun offered the best deal. The person that came and did the presentation was very helpful, and the installation was great. It went by without any issues. The system's working fine. I track it every day through the app.

Sunrun has been good so far. My bill is lower and I would recommend them.

One of Sunrun's salesmen, Adam, stopped by the house and gave us a proposal and it looked good. Signing up was easy. The installation didn't go too well because, first, they showed up late. Second, when they showed up here, they started working two hours after they showed up because the electrician was having some doubts on where he was supposed to put the box that Sunrun connects into the house. It took him two hours when he was getting clarification from Sunrun's office. Once they started working around 1:00 p.m., he told me that they had to leave early because their project manager called them that they had an emergency on the property that they did prior and they had to go fix it.

I leased solar panels from Sunrun in 2019 and have nothing but problems since. My panels continue to underproduce what my contract states. I have 3 yrs worth of emails back and forth from them and they all contradict themselves. I get a bill from SCE every year for $650-$1,000 for energy I had to purchase from them because my panels are not producing what they should. I monitor my panels online to see what they are producing and they tell me that what I see online is different from what they see. Why is that? Why shouldn't I be able to monitor my system the same way they are? They are very shady and I would not recommend them to anyone. In fact, my neighbors asked me who I went with when they were looking into solar and my first response was "DON'T GO WITH SUNRUN".

I checked two companies, and Sunrun was the best one 'cause it had a lease instead of outright payment. Enrolling with them was fine, installation went smoothly and now, my bills are down. I haven't had any issues, but my family has had issues 'cause they feel that it could be a possible problem with selling the house at a later date. The subsequent buyer may not want to carry it on and then they have to pay for how many years of lease that was involved.

I'm truly happy with Sunrun. Everything went well. The initial sales representative, Brian, commandeered the entire process. There were a lot of dropped balls so to speak from the project managers and it was Brian that straightened everything out and made everything possible. The process took a long time to go. Brian actually gave me a Sunrun gift card because I was at a point where I was saying, "This is ridiculous. It's taking too long." I just wanted to put an end to it. He was like, "No, no, no. Just give me a little bit of time and I'm gonna send you a gift card." I was very grateful that he really cared and that it was important for him to see this through. He did go above and beyond what he needed to do in order to maintain that relationship that I have with Sunrun at this point.

I've had Sunrun Solar for over three years, during that time the equipment broke down twice and both times it was hell to get them to come out to service the equipment, took a total of about three months, during this time I was faced with high electricity bills. Now as I'm writing this review I'm in a fight with them to get servicemen to come out to the house because again their equipment failed, it's been two months already and the struggle continues, I spoke to a Supervisor by the name of Ingrid ** 0n 5/16/22 who assured me someone will come to service the equipment, it's 5/19, 5:39 pm, no phone call, no serviceman, My next step will be legal action.

Enrolling with Sunrun was a pleasant experience. The reps walked us through all the steps. We didn't feel pressured and didn't feel like we had to make a decision right there and then. We were given a lot of information to do our homework, and they let us make our own decisions but with correct information. The information we previously received from other companies talked about numbers but didn't talk about the panels, the longevity, the company's reputation, and how they started. That's also important for such a big commitment financially. The installation took a little longer but it was due to COVID. There were a lot of stuff going on when we were ready to move forward. But the guys came and knew what they were doing. They were informative and would allow me to ask questions and get some information. It didn't feel like they were unreachable.

I don't normally leave a review like this but it's needed at this point. End of April my autopay failed for some reason (according to Sunrun website) so I did my due diligence to pay so it was not late. Next day, both autopay and my payment were coming out of my checking out. I called immediately and spoke to Camila who told me I needed to wait for both payments to post to request a refund for the duplicate payment. Next day, payments posted, so I called again and spoke to Quincey who told me they will open a case to request the refund but will take up to two weeks. He did not give me a case number or a contact phone number or email for follow ups because he stated he would email me. I never received the email he claimed to send, so I called multiple times again and finally received the case number and each person I spoke to said that Quincey ** was handling my case.

We had Vivint and were very happy, Sunrun took over and when they contacted us about upgrading our system to help defer the high true-up they rushed to get us to sign an upgrade contract. We needed to sign in December to avoid new regulations coming out and we did. After many many phone calls and text messages they finally came out to change out the power panel in mid-April, again, no update and no response since. Work still not complete and it is almost June. Call to customer service with no result, cannot talk to a supervisor or manager. Today I left a voice mail for Mary Powell at the corporate office since I cannot talk to anyone else. Guess I will just have to call every day to complain to the corporate office until someone who can actually help me calls me back.

I like Sunrun. They were pretty good, and installation was fast. Our bill's really low right now, and we're gonna notice it more when summer gets here.

I didn't get the information back from the sales representatives that I was hoping for, and I ended up getting routed into a lease instead of a purchase. I wanted a side by side comparison of lease versus purchase, and it was a pretty hard sell into getting me into the lease, which meant I didn't have the tax incentives or promotional incentives from Costco. On the other hand, the installers were terrific. They were in and out in a day. They took good care of my property and did a good job on the cleanup and staying out of the way of what I needed to do. They were very courteous during the day.

My system functioned correctly for less than 9 months. It started failing in July of 2019, leaving me with large "true-up" bills to my electric company. Customer service repeatedly denied anything was wrong. System finally quit completely in Jan. 2022. Still waiting for a satisfactory resolution. 6 times I have been told I would receive a call in 3 to 5 business days - Never happened. Finally got their attention when I quit paying. Guess they have their priorities. I told them no electricity generation, no payments. That only resulted in Sunrun sending me threatening letters. I would never ever do business with this company.

Sunrun is a great company. The salesman I dealt with was very good, and my enrollment experience was great. Installation was good too. I've had my solar panels since December and I haven't paid any electric bills since then. Service has been great. They’re having problems on their billing side and I keep trying to straighten them out, but I don't think they read my emails. Besides that, they're okay.

Sunrun is good, and the enrollment process was pretty easy. They did all the work. Also, installation went smoothly and the system is now making solar power. I made a pretty good decision. It’s costing me about half as much now on electricity, and once it's paid off, then we'll even get a better investment.

The installation went very smoothly. But I have an issue with my system and it hasn't been resolved. My electric company tells me that I sent 40 kilowatts back but the system tells me that I generated 20. I had a technician out twice and they said that they would monitor it. But so far, I haven't had any follow-up.

PV System not working properly for over 2 years. Inverter replacement took over 3 months. No phone call follow-up. Current system is operating at 10% capacity. Customer Service Rep states that my open case has been closed and I should look at the graphs online. I am looking at the graphs and it clearly shows that my PV system is not working properly for some time. No communication received explaining why the case is closed. Concerned and disappointed customer.

Working directly with Sunrun was nice. I’ve only spoken with them once and got some information from them. I didn't quite understand why I got a bill from my PG&E, which is my energy company, as well as Sunrun. But that was explained to me and clarified when I called Sunrun. It was good communication. I gotta call them again for questions that I have on my solar. We all have Sunrun because we're in a community. But I have been talking to my brother because he has an existing home and he wants solar bad. The cost for him to get it has been too much for him though and I was explaining to him Sunrun has programs if he wants to lease. I explained the options and the differences between leasing the solar versus buying the solar. So, hopefully, he will get Sunrun or solar one day.

The team who came out and installed the panels were good. They installed the panels in one day. That was seamless. But there were a couple other contractors that did not work out so well. They contracted out the electrician, and it took a couple of weeks for them to fix something. Then after they put the new circuit panel in, they had to repair the stucco. That took another week. The process with Sunrun was a little bit bumpy when the final process was completed. But it's good that I'm creating power here. I'm on the net metering program so I square off with my utility company once a year. I'm selling power back to the company then in the summer months, I’ll supply power because I'm using a lot more power. I'm glad things seem to be working out pretty well.

Enrolling with them was great. They kept up with the information and kept calling to check in and keep me updated with the situation. They were on point. But I'm trying to keep up with the app and understand it a little better. The emails they have sent explaining how to use the app have been a little helpful.

We made the call to Sunrun and a guy came out and presented it. They were the first one we checked into and we decided that we were gonna go with it. The customer service reps contacted us a few times to see how the project was going. In the beginning, we weren't getting hardly anything because it was the middle of winter. Now the days are getting longer, we're generating a lot more energy. Going with Sunrun has lowered my bill.

The rep was very thorough with everything. Any question I had was answered right there and then. The flexibility and the plan just fit perfectly. The installers were very professional and let me know everything that needed to be done. If something was not going right, they make sure to tell me before anything.

Steve, the rep, called every so often and asked if I heard anything. Then, a guy came out and I talked to him. It took about three months to flip a switch and that was the same thing in Arizona. I don't like it but I understand that. It’s the establishment and not Sunrun. After your panels are put on, everything's good. I tell everybody I got them.

The installation was really fast. Afterwards, the instructions on how everything was going to go forward was very clear. Brian was our contact and he was always very attentive to the questions we might have. I like that going solar helps the environment and that I can get batteries and not be affected if a power outage happens.

Enrolling was great. I'm very satisfied. Customer service has been great too.

With Sunrun, the cost was clear to me and it was very simple to understand. There were no hidden costs. Plus, they promised to fix the roof if they damage it. Other solar providers wouldn’t promise that. I’ve been happy with Sunrun. It took a little bit longer than I anticipated to get everything done, but I understand with what the process is and how the approvals work. Since going solar, I've been looking at the solar productions and my power feed to the great every day and it’s amazing.

Sunrun did not send over our information to the financing company. So, we received a letter in the mail saying that our system was going to be shut off, and we had not received any kind of bill at all. That was a mess. But other than that, it's been a pretty good experience. Now that everything is worked out with our billing, we're not paying as much. The sales rep was really nice.

The salesman made two trips to my home and explained the process. People came to look at my utilities and see what would be required. The permit came and then the guys came to install. The process was good. I had a great experience.

I looked into going solar to minimize my carbon footprint and from the time that we could start getting the installation done, the longest time was the city of Chicago, not Sunrun. It took a couple of few months. Overall, the experience with Sunrun was fine.

Christopher was a very, very nice gentleman. He told us about the tax incentives. He indicated that there was a $12,000 tax incentive based on the $34,000 cost. He said, California right now has a blank rebate. Then he told us about the other stuff. If you buy a battery, you can use the battery at night or when the power goes out. I said, okay and that's good. He gave me some examples. The system went up. The way they did it was flawless and beautiful. They were very quick. We were informed.

The crew was fine but the time that it took and the communication were bad. They had to reschedule three times to put it on. I was at the point to say I didn't want it anymore. The last minute to do the inspections took forever too. I had to be the one calling. After they connected, everything was wrong so they had to come back again. Then they promised they were gonna give me two months free because of the inconvenience, but they didn't. I'm fighting that too. Sunrun needs to be honest with people.

Sunrun was very efficient in putting the panels up and getting here for the permit with the city. They cleaned up but stepped on some plants that they broke. Other than that, they've been good about being here on time and working with the city. Sometimes, they had new employees that were meeting this inspector from the city. Three times, the guy was here, and it was a new person that was meeting the city inspector, so he didn't know certain things. I told him, “If you're new, you need to find out from your company what's expected of you so when you come here to my home and I'm here and the inspector, that you don't waste our time. But as far as the installation, they're trying to reach out to me to talk about the panels and how to take care of these. As far as the billing from Southern California Edison, I've got a credit. I've got more electricity than I'm using and my bill is very low.

I did Sunrun in San Jose and it was a bad experience. It was not so much with Sunrun itself but it was just what I understood. When I was in San Jose, the promotion that they were doing was to give you enough solar panels that keep you in a certain tier. When I would get my true-up, it was horrible. We moved to Gilroy five years ago and when they would come to our door, I would slam the door on their faces saying I wasn’t interested. My sister had gotten Sunrun the first time in Morgan Hill and she had the same experience. She moved to Gilroy and she got them again. It's been a good experience for her so I decided to do it again.

The lady who sold the service to me was the only contact I had when nobody was answering me. She was above and beyond every time. She always helped me. I was thinking about getting the system for years and years and I was always busy but she convinced me and I got this because of her. The installers were respectful and did a good job. Sunrun’s service just started to work and it’s only been a month and a half that I’ve been out of the bill. But it looks promising. I don’t know if it keeps like that though. If it charges for the whole year, it would be good.

The installation crew was phenomenal. They were respectful of the property. They got to the site and there was kind of a on the fly redesign they had to do in terms of some available wall space on the house. Instead of just telling me they couldn't do it this way and they had to do it that way, they figured out if they could make it work the way I wanted it to look. They got it done when they were supposed to. They worked hard and were very relatable.

My experience with Sunrun has been fine. The process wasn't too different than the original process with Vivint. We kept our same sales rep and Cole's the reason we're happy.

Sunrun’s installers put up the solar panels quick last March but it wouldn’t turn on for 11 months after they got it on, which was what upset me. But they finally got it on and I got one bill. I’m waiting on my next one. I got $148 for solar and I had $88 on PG&E for electric. I shouldn’t have any bill on PG&E to go along with that $148, and if I do, there’s something wrong. Because I got Sunrun so I could do away with that PG&E bill.

It was a very positive experience throughout with Sunrun. Everybody was very professional and timely. The sales rep and the people that did the install communicated well. I thought I had an issue with my home alarm system and they came out and looked into it. They contacted the manufacturer of the panels. They've been very accommodating and they are highly recommended.

The rep who talked to us to have things done was good. But it took Sunrun forever to get anything else done. Some of the installers were a little slow at doing their job. The one who came out said we had a problem and one of them came out to fix it. He saw we had the battery. He said the one guy tried to fix something and messed the battery up and gotten a lot of trouble. He said he was not touching it and left. We bought the Tesla battery in November and Sunrun finally got it all up and running in the middle part of March. They keep telling me my utility bills are gonna quit but I'm still waiting to see when it does. But the last one was just 100.

Everything has been positive so far and they gave me everything they promised, although it took a while till it was up and running. I was hoping to have it up and running in July and it was in January when it did. It took time for the village and for ComEd to get their stuff done. When the electrical inspector came, they were supposed to just approve everything but they said they have to get smoke alarms put in because I changed my electrical and I have to go up to modern code. Sunrun took care of all that.

Sunrun installed the solar panels under the shade of a 65ft high palm tree, when easily could install some feet away from where they did. Unbelievable. The worst part is they do not fix it, they don't reply to me. BTW, the palm is on a neighbor's backyard, I have no control over it. Be aware of this company, their salesperson acts like a shield for the company, everything is wonderful until you have a problem. Then they do not answer your questions, do not fix anything. Silent. Crickets. RUN from Sunrun

It's a little slow process. I ordered it before Christmas and just a month ago, it got turned on, finally. But other than that, the whole experience was great. Sunrun does a wonderful job. In the summertime, my bills up here are $700 to $800 a month primarily because my wife can't stand for the house to be hot or even warm. My last bill while I was still operating but no AC was $22. During the winter months, it's not so bad. This last bill I got was $85.

Sunrun kept giving me schedules of when they said things would be all done. The whole thing took about six months longer than they thought it was going to take. But throughout that entire process, they kept saying it will be done in a couple of weeks. They kept having to come back once they started the installation process. They kept coming back to complete things that they had thought they completed but hadn't. It took them a lot longer to get started than they thought but they never gave me an explanation for why that was. They just kept saying that they needed to get clearance from the local electric company. I was quite upset with them. They kept making promises. But they were more flexible about working with us than the other companies I talked to. So, at the front end, Sunrun was much better. But they're managing all their contractors very poorly.

The whole team was awesome. Everybody was helpful and even afterwards, everybody was good. The solar panels have been up for five months now and we’ve been seeing savings, for the most part.

There was clear and understandable communication with Sunrun. The whole process worked automatically and everything went smoothly. The installers were good and did a good job. If people were already committed to getting solar, I would recommend Sunrun but as far as recommending solar, that would be a whole different thing.

I was impressed with the savings that Sharon, the salesperson, showed. You could save by using your own power and it made a lot of sense to me. I was going to go with the other provider but Sunrun came and gave their information also. Then, they called some days later and said my something didn't qualify. But they were looking at an old structure because we had just bought the home some days ago. Then, someone else came from Sunrun and I went to them. The customer service shoot emails from time to time explaining stuff that you would see, like the breakdown of how the power is used. Prior to Sunrun, I still had my Con Edison. So, going forward, I should be able to say this happened. But I saw the bills and it was great. So, this is good.

The installation was professional and the guys were quick with the whole process. The electrical and all those kinds of components took a little longer because you have to get permits and you have to wait for the city. But it was less than one day for the panels. The brass ground went through our plumbing and damaged it, and Sunrun fixed it and reimbursed us within two weeks. All the crew that came out and everybody I talked to from the management at Sunrun all the way through all the contractors were great. The bill is still the same for now. Sunrun said it takes a little while to see a difference. This is our second group of panels so we already had a fixed monthly cost that we pay so we’d probably get a reimbursement.

The service with Sunrun was good, but solving problems was very bad. It was a slow process. I'm still not up and running since October 3, 2021. Everybody’s blaming everybody between licenses and inspectors and snow. And it’s one thing after another. I'm leasing the solar panels and I haven't paid a cent on it because the system still isn't right. So, that's fine.

Our rep was gonna call us about the thing that keeps the birds out but he never did. After it was all done and we would call our rep for questions, he rarely got back to us. But since going solar, our Edison bill has only been about $15. Right now, we're probably not saving much because in spring, we would turn off our heater and the air conditioner wouldn't be on either. But when summer comes, the solar panels will be a definite plus. What we're gonna be looking at is breaking even.

I leveraged my Costco membership to reach out to Sunrun. It was a quick meeting with someone coming over to the house and doing an energy evaluation. So, the enrollment was quick and a fairly seamless process. The person who helped us with the energy evaluation was very knowledgeable about the company and about solar energy in general. It felt like a good interaction, seemed very honest and clearly represented a reputable firm. The salesperson was helpful in helping us to coordinate the installation and was there as a support person throughout the entire process. The installation was quick and painless. We didn't have a lot of interaction with the installers. But they did a nice job.

The experience when I enrolled with Sunrun was better than I expected. The installation went perfectly though it took a while to get hooked online. The power company here is a little slow. Since going solar, we’ve saved a little bit of money.

The installers installed a new electric box in the basement because that was outdated. So, it was a positive experience. We've had the solar panels for three months and we are now experiencing the full effect of it. I just got my electric bill and it was only $26. I love the lower monthly bill. I have to pay Sunrun for the panels because I don't have it automatically taken out. My bill is usually 80 a month, which is fine with me because there's always somebody home at my house. My husband and I take care of his two brothers. So, there's always somebody using electricity. If it's not the TV, it's the lights going on and off. They're like children. So, even if I'm only paying 80 a month because that includes the 70 from Sunrun and whatever electricity we use, it's still cheaper than if I didn't have it.

The sales rep was good. However, there was a little bit of a snag. It took a little time to get things rolling. We're still waiting for the certificate so that we can sign up for the monthly incentive portion, which I don't know if we've received that yet. The installers had to make some corrections during the initial turn-on process, where they didn't pass the utility company inspection. So, they had to go back and redo all that and that was a little bit of a setback as well. But overall, once the system was running, it was running. We're utilizing Sunrun but PSEG still has to be paid because we get gas with it. I understand that. We'll be able to get a better understanding how Sunrun is working for us once it starts running fully and we see how the PSEG bills are. But overall, it will be a good thing to have right now. The last bill was $600 and now, it's only 200. So, there is a significant improvement. Long-term, that's the good process and we'll start seeing the benefits.

I had Sunrun in one house before and they did such a great job over there that I decided to do it over here too. Sunrun is excellent and I loved every minute of working with them. They're very professional. When they came over to install the system, they got right to work and took care of everything. It was turnkey. They followed through and they did everything they said they were gonna do. My rep was extremely helpful. I didn't have to get any permits and I just had to get authorization through the association here. That didn't take much time. I noticed savings right off the get-go. As long as I live here, my bill is gonna be $13.34.

Everything was great. There was a little delay and it took a little bit longer than normal but it was okay. They filled me up and notified me of the delays. Also, when I had a concern with the fuse blowing, I called them and they sent someone real quick. I love the fact that they kept sending me emails to update me and they kept in communication. They kept me informed through the whole thing. That was the best part.

Everything went very smoothly when I enrolled with Sunrun. Everything was good with the installation and I was very satisfied with where everything went. I loved going solar and I'm thrilled. I have recommended Sunrun to a few people who've asked about it. I live in Florida and they just passed a law that tried to make it so that people can't do this themselves. But I'm very glad that I did it when I did and I don't know why more people in Florida don't do this.

I know what I’m paying Sunrun and I like that it’s always 207. With GWP, my monthly can reach $600 per month but that's including water and trash. The power part was so variable depending on the month of heating or air conditioning that I wanted consistency and this provides that. The whole experience was a downer though because it took so long. Sunrun came out to me in August and I signed the contract. It got approved and installed in December. So, it was a six-month process and I thought it would be a one-month process. So, that was a bummer. But bulk of that was on Glendale. Sunrun was good at texting me updates during that long waiting period. They sent me a text at least one time per month and would even send me a text and say they heard nothing from Glendale Water and Power and that they were bugging them and that there was no update other than letting me know that they were still on top of it.

Working with the representative at Sunrun was good. Up to now, I still have contact with that guy. If I have any questions, he's always answering them. As far as the installation, they got the permits and everything really fast. They installed really fast.

My neighbor has solar and recommended it. It looked good to have. Sunrun installs the solar system. Don'tmake the big mistake to install it in the winter because you won’t see the benefits. Install it at a good month when there's really a lot of sun so the customer can see the benefits. The customer at the beginning will get double-hit. That's when you lose your money. When mine was installed, that wasn’t activated correctly. Another technician came out here and he started it up all over again. There was a little gap but was okay.

The sales rep was proficient at what he was doing. He wasn’t trying to oversell me for more than what I needed. He was great. I was initially paying about $95 for energy because it was cold. But now, it has gone down to 13. I just have to pay the $100 for solar panels. So, that should count. But let’s see how it does during this summer. People should give Sunrun a try and see how they like it.

Started the process early February, it was smooth at first. It is now mid April. I was contacted by a work coordinator and told any questions I may have will be answered by him or by my sales rep. After countless emails to the coordinator, who by the way seems clueless as to what's going on, I still can't get any answers. The sales rep will not return my messages. This is so beyond frustrating. I was told they were the biggest and best in the country. If so please get your act together. I have little confidence in Sunrun or their work, because of the poor service I am receiving!

I have had my solar system since 2013 with many failures to its inverter. My latest problem started in Sept 2021 with a burned out inverter. A technician our about 2 weeks after reporting the problem. He determined that I need to have all my panels replaced due to corrosion. That was order and after 6 months of complaining about nothing getting done the panels were replace on April 5, 2022. They still have not replaced the inverter. In trying to get an update about when that would happen (many calls, including being dropped while on hold), after two weeks I was finally told that the system needs redesign prior to getting a replaced inverter. Of course the design process was only requested after I complained about where is my inverter, which is again holding up my repair for several more weeks.

My sales rep talked to me and explained to me everything in detail about what was going to happen, and what the process was like. He maintained communication with me constantly. It was the same with the installation. They kept me updated on a daily basis of what was going on and we know what's going to happen the next day.

Mike came in and he was not pushy. He was there to make his buck and I get that. But he put everything on the table. I asked him one question that he didn't have the answer to right then, but he did get back to me and he gave me that answer. He sold us what we needed and not what we wanted because what we wanted was something totally different than what we truly needed. Mike needs to be in training. He's much more than just that salesman. It was such an easy transition and I've even got my mom signed up for it.

Sunrun at Costco asked if I wanted to go solar and I said, “I now own my house. Yes, I do.” Jennifer was my sales rep and she was fabulous. She was advocating for me. I immediately got scheduled that afternoon or the next day with a visit. The installers were okay but they were rowdy-ish. they had some misinformation about what they told me about how the conduit could get to the panels for my electric panel. They initially wrapped it around the edge of the roof and said that it had to be that way. It was a part facing the streets and it looked terrible when I wandered around the neighborhood. I had to go back to my salesperson and she made sure they came back and changed it.

The representative that I talked to told me a whole lot of things have changed since Sunrun took over Vivint. I told him I'm glad it did because it was a nuisance about them calling me all the time. It was annoying. It took a while for Sunrun to activate my system but everything is up and running now. I've been paying my bills on time. So far, they've been real good as long as I make the payments.

I liked the salesman of Sunrun. He was down-to-earth. He came right over. He's a decent guy all around. I like the convenience of having the app, too. It's cool.

I liked the options of the financing option with Sunrun. Going through Costco, I really got the Costco gift card. I went solar to save money. I could see my electricity bill going up and up. My gas bill is really expensive now but my electricity is much cheaper. Sunrun has been great and I would recommend it to anybody. They were very efficient. There was only one hiccup with the fire inspection and the installation and they had to fix something. Other than that, they did a great job, even with the little hiccups. They got it covered and their rep was super nice about it.

I felt good about the decision to go solar but I was not very happy with my decision to go with Sunrun. In the beginning, my experience was fine. But they misrepresented some facts and dropped the ball on a couple of things and it delayed my installers turning on the solar panels for over a month. I had to start paying on a loan because I bought them. It was a loan for a service or a product I wasn't even able to use yet. If they're going to do something, they should say they're gonna do it. They didn't do it and the issue sat for over a month before it got fixed.

They were very professional and they gave me all the information I needed to make my final decision. The service guy who came to me was very honest and well-informed. He was able to answer all my questions. They were telling the truth, like how much it cost and how it was going to improve the value of my property in my house. They did the installation while I was at work. When I came back from work, they were already done. Then they set up an appointment with the housing authority to come and check the installation. It took 10 minutes and it was over. The whole experience was encouraging.

I liked Sunrun's guy's sales pitch. He was very good. He was an intelligent guy. Anytime I ever have a question, I call him and he answers everything. I refer Sunrun to everybody.

We were getting bills before the solar panels were even hooked up because the Sunrun program guy that was supposed to be watching it, after it was installed and after the county inspector came and inspected it and gave it the okay, didn't put in the necessary paperwork to the utility company for them to turn it on. So, after about six weeks, I called up the utility company and asked how come we were not up and running. They checked it and the paperwork hadn't been sent in from Sunrun. So, I called Sunrun. The guy said that they've changed a bunch of that stuff and they would have to re-input that. So, he sent it to me. I filled it out immediately and sent it back in, and within a day or two, it was turned on. But it hasn't been a good experience for us.

They were professional and good. The guy that I talked to was pretty straightforward. He told me I was saving money, and that was the most important thing.

I'm a big fan of Sunrun, and I would recommend them to anyone. I interviewed three different companies when I got interested in solar. I did a little research on the companies, which was interesting because I didn't understand the rating that Sunrun got, as opposed to the rating of the company I refused to use. Their overall rating was better than Sunrun's, but Sunrun's customer service rating was better than theirs. After talking to Sunrun's sales rep, I didn't want to do business with them. The other company, the way they’re set up is that the customer has to do everything on their own on the internet. To ask questions, one has to send them a question and they respond back, so you wouldn't talk to a live person until you pre-accepted the deal. I didn’t like dealing with them either.

I love Sunrun. They were great to work with. We got 25 panels to start and then, we ended up getting a Tesla and installing another 25 panels. The first time, we ended up getting a $10,000 tax credit. The second time was not as much but it was 26% tax credit. Plus, Costco gave us a nice reward and there were no pressure sales and they explained things. The guy that sold it was amazing. The installers were very efficient, fast and respectful. They cleaned up after themselves. They left the yard in the house exactly the way it was and were very professional. We were very happy in deciding to go solar. We've charged a car right here at the house and it's wonderful.

Sunrun does not maintain the equipment properly. My system has been down for almost 6 months but they continue to charge me for service and has failed relatedly to meet its service commitment to restore my service. I asked for time frame for repair and Sunrun has failed to reply. I would never do business with this company again.

Sunrun installed solar panels on my roof in the Spring of 2019. Since then the system has gone down twice for extended periods of time. The latest time was mid-February 2022. I only learned, via my very large SDG&E bill, that my panels have generated no electricity since February 12, 2022, if not earlier. I contacted Sunrun customer service on March 23rd and I was informed that you will contact me in 3 to 5 days. It is now April 6th and I still have not heard from anyone.

So I know SunRun was the best company because I did my research before I made such an investment. My husband and I decided to purchase our solar panels with the Tesla backup battery, the most expensive package. We were excited until they couldn't pass Nevada energy inspection. We are going into April after initial installation was September of 2021. I have a product that is not safe to use according the the energy company. Somehow, they doesn't have the conduit wiring correct. I should have known there were something wrong after over a 6 visits the first week.

The turnaround process was a little bit longer than we expected. They did the installation back in December and we just had the solar completely turned on about a week ago. We kinda had a runaround with OUC. But everything else was pretty good. They were pretty quick with the installation and they let me know everything that was going on. My only complaint about them was that I had cigarette butts left in my yard but other than that, they were really nice.

SunRun explained things more thoroughly than other options. The installers were very efficient. Our system is producing quite a bit. Going solar is for your own benefit. If you don't get it, you're asking to keep your high bills.

A new car, costing about $30,000 or more, usually come with a user manual, right? no user manual for my Sunrun new system! I received too many random email about the virtue of Sunrun but no instruction booklet. I send several email requests for:

The sales rep was great and the guys who installed the system were nice. They were very respectful and polite and I had no problem with them.

One needs to consider Sunrun’s attention to customer issues after installation. In my case I find this company was great at installation and later pretty much ignored my valid concerns now that I am several years into the contract. The system seems to work just fine but when it comes to customer problem resolution they failed miserably and deflect rather than dealing with an unusual, but completely valid issue. If I had it to do again, this is a company I would never have chosen.

Going solar seemed like there was a big incentive but there isn’t. It's something homeowners should do themselves to get the real effect of solar. Because right now, I have somebody else's power plant on my house, which is what I signed up for. So, when you look at it from their point of view, it's not a good perspective. The idea and the incentives sound nice, but Sunrun gets most of the incentive. I get a couple 100 bucks for installing during winter and going with Home Depot products, and I save about 25% in totality on my bill. But there's $8,000 that I missed out on because I let Sunrun put the solar panels on my house instead of doing it myself.

Dealing with the rep from Sunrun was okay at the very beginning. It was towards the end of the installation that things were stalling and not going as they should have. So, we contacted Sunrun representatives, which we had a little bit of a stumbling with and then, we contacted the Costco concierge. Once they got involved, it turned out fine.

Bob, the salesman, called and set up an appointment to come and talk to us about Sunrun. He was friendly and talkative, and I enjoyed talking to him. He was a pleasant person. The system has been installed for three months and on the first billing that my wife got, it looks like it’s gonna make a lot of difference.

Our sales rep, Richie, was a great guy. He was honest and straightforward. I told him our bill was between 75 to $150 a month all the time, but I have a backup Generac system that'll run the whole house. I split it in half, so the battery backup system is running half the house, and my generator system the other half. One thing I really enjoyed about their service techs, they were very professional. They did such a great job, and they were nice and neat. Also, the panels I got are made in Germany. I don’t care if they’re made in Taiwan or Vietnam. I just didn’t want China stuff. Even my batteries are made in South Korea. So, I’m happy with that. The only problem I had was it took three months to get the battery, and that was out of Sunrun's hands.

I liked dealing with the sales guy. He explained everything pretty well, so it was a positive experience. But when customer service emails me and I reply, I don't get anything back so I usually have to call, and that’s not convenient. That would be a very big negative for me, but everything else is positive. They installed the system and then told me that they would do the inspection. The inspection happened and then we got the approval. They said, “Okay. You can turn it on.” One switch says, “On,” and one says the configuration to be in. But I never got a reply back.

All started off well, seemed like a good choice but a few months in had a glitch with no production for 4 months which ended up leaving me with a true-up balance of a few thousand dollars with my electric provider. I thought it would not be a problem but the 100% performance guarantee from Sunrun only kicks to measure output at 2 years. I made the mistake of leasing vs buying and I can't buy now until the 5-year mark. Very unfortunate but this year I paid more for my electric than I did before I had solar (contract fee and electric company fees). Just be aware of details before your sign. I would never do this again knowing what I know now.

The only thing I did not like is how Sunrun promised the tax rebate. They could be a little bit better help because I was unsure and when I did my taxes this year to get that tax credit, I had such a hard time because I didn’t know what to expect, like where to go and what form. Even the accountant didn't know all the procedure. But other than that, it was good. My electric bill normally is lower in winter but I'm paying Sunrun for the installment plus, I'm paying the electric bill. So, I haven’t seen any savings yet. If you're a new homeowner who are considering going solar, you should wait one year and see how your bills go because I did it a little sooner.

The whole process took about a couple of months. But the only glitch was at the end with the authorization for Edison to Sunrun to turn the power on. It was about a week's delay. But everything seemed to be pretty simple. Everything was done virtually, either by email or text. I only talked to the Surnrun representative one time.

The system cuts back on my electrical bill. But I'm having some problems with the unit. It gets overpowered and it shuts off the box. It's a faulty electrical system. We talked to Sunrun on March 15th and they said it would be a week or 10 days before I hear anything. They're gonna be calling me to schedule an appointment for a technician.

Sunrun Solar Lease in Illinois was prompt, courteous, delivered on schedule and was an overall great experience. Rick in sales answered all my detailed questions, kept me updated on progress. 3 Months.

SunRun acquired Vivint who I originally got solar with in last 2014. I had a total roof replacement in July 2021. My panels were removed and put into a warehouse. Once the roof was completed, I schedule SunRun to place the panels back on my roof. It took until September for a team to come out to work on my roof. The first appointment was September 7th. I received over twenty email reminders and text about the appointment. No one showed up or called on September 7th. I had to call and wait on hold for over 2 hours to let me know that no one would be able to come out to the house that day. I was rescheduled for September 18th and no one showed up again. My appointment was rescheduled to September 30th.

The process took longer than I was expecting. They ran into some hiccups with the town I live in. They were having a hard time getting the permits and that was kind of a hassle. Originally, their timeframe was around three months but when all was said and done, it took about five months. But the system has been up and running now for a little while and with the daylight savings now, we are starting to see the payoff.

Right now, the problem I have is I don't have any idea how the system is working because I don't receive any production on my electricity bill. I don't know who's in charge to let me know what's going on, how the system should be working, and how I gotta pay it back. But my concern is my reduction in electricity has never gone down. I still pay the same amount of money from day one. Right in the beginning when Sunrun installed the system, it was not working and then they let me know they wanna go to my house again and look at it. They checked it in the middle of February and it’s now working. They did everything quickly. They didn't make me waste time. I’m happy with that. But I'm not happy that I don't have any idea what's going on.

I had Sunrun at my previous home. So this is my second time using them. They made sure that everything was done for me. I had to have the HOA approval and they filled out the form, submitted it, and did all the work for me. I didn't have to do anything but be there. The installation was clean and fast. Sunrun saves me a lot of money.

I am now in contact with the State of Nevada Attorney General's Office regarding failed promises to provide completed solar energy to my property. I have tried months to resolve these problems with Sunrun, my rep. other agents, Freedom Forever (their installation contractor), etc. Most of my calls go to countries outside of the United States, mostly to the Philippines, some to countries in South America, occasionally to the state in the U.S., Texas and Colorado, none go to a local rep. As I am writing this complaint, I also tried to call their Customer Service Department. The call went to the Philippines. Nice person, but I thanked her because she cannot resolve a problem thousands of miles away. This has been somewhere between 15 and 20 calls made in the last four months to resolve issues. All say they will get someone to contact me, none have.

In August 2021 I paid for Sunrun to move the conduits on my roof, since I moved my electric box to the side of the house. Because I'm installing a sunroom on my backside, the conduits need to be moved to where the electric box is. Each time I contact Sunrun I always get the same answer "someone will contact you within 3-5 business days", but no one contacts me! I have contacted them once per month since September, and always get the same answer. Now the sunroom is going to be install in April and this conduits needs to be moved by then. I'm quite tired of Sunrun and their bad customer service.

When they installed the system, it leaked when the first rain hit. But they repaired it immediately. I got off the phone with them not too long ago and it was good. But when I used their “Chat now” online, they told me they would call me within three days. I don't know what “Chat now” means if they're gonna call me in three days. Going solar saved me a little money, except for the True-Up. The solar bill would be $10 a month sometimes. But the True-Up was horrendous. It was almost like what I would have paid if I just stayed with the grid. You'd end up paying 2,500 at the end of the year sometimes.

Sunrun was good. But there was a miscommunication with the Salt River Project to get connected and all the processes between those two. The panels should have been installed on November but they didn't install it until January. Sunrun told me that there would be no more payments with the company, which is SRP right now. I have a pool and they told me, “You're going to have your pool on all day, all night. And you're going to have enough power to do that. And then the AC is going to be on all day, and you're not going to have to pay nothing to the company.” That sounded good. So I turned the pool on and then four days ago, I got a bill from SRP and it states I owe 500. Sunrun didn't tell me that on the winter, I was not gonna produce to have my pool and AC on. So for that part, I was stressed.

They explained everything the best they could. They were helpful.

We signed a contract for an installation in July 2021. Emails, texts and phone calls largely were ignored. A promised installation date in November came and went. Then there was silence for four months. Emails and texts were not responded to. My requests were simple - I just wanted to know what the process is. A customer should feel empowered, informed and in control. Sunrun fell short on all counts. Just cancelled and contracted with a different company.

SunRun installed additional panels in mid-January. I am awaiting for approval. That was 60 days ago and have heard nothing from Sunrun. Inquiries get no response. Even from the proj. mgr. Can somebody help me?

The whole process was very, very good almost all the way through without exception. There were a couple of little glitches but they were quickly resolved.

I am severely displeased with Sunrun and the sales people they employ. I indicated that I was interested in getting solar while taking advantage of the Costco promotion several times throughout our communications. During the months that I considered Solar my salesperson inundated me with calls and texts to follow up and sell me solar. I was shopping around looking for the best value and most affordable solar panels, to which my sales person promised as an added bonus that he would throw in an additional $1000 gift card to "sweeten the deal" in addition to other incentives promised.

Signing up with them was very pleasant and easy. Then the installers came and did everything in one day. Everything about it was great. My bill is a lot less and it's pretty convenient.

The experience with the salesman was very positive. He answered all our questions, stayed a long time to answer our questions, and got the information he needed from our PG&E bill so that he could show us a realistic projection of what we would save and how many panels we would need. But the very bad experience was everything after that. The subcontractors through Sunrun were inexperienced. We were not able to get a hold of anyone from Sunrun because COVID was in full effect and everybody was working from home. The local office closed down in Bakersfield, so there was no real point of contact.

I received a call. A guy came and talked to me about it. The salesperson explained it to me well and told me about I will have incentive from the state. My panels are up and running, but it started three or four months. We are in the winter. I don’t know exactly how I can profit from it because I need to wait until the summer to see the full capacity of this. I still have a big bill from my local utility company. I thought my utility bill will be lower and I will pay Sunrun. But at this time, I still don't have the full capacity of Sunrun in my house.

I got the panels installed in the first part of December. December 6th is when I was considered to be activated, but it wasn't functioning until almost February to get it running proper and right, and online. But the installers neglected a couple spots that were, for safety reasons, could have been addressed a bit better. They were caps over the top of the hot wire lines that are underneath our main power box that were exposed so I had to have somebody come back and take care of it. And it was like pulling teeth because it took months to get somebody to come back out here. And when the guy did come back out here, he’s cool. He got on the phone and he was talking to somebody else, but he said, “Some dumb son of a ** that connected this box didn't cover up these caps.” And I'm out here doing this clear out and pausing, because it's almost two hours from where APS' base is in Phoenix.

I contacted Sunrun and they went through how much solar I would need and based it on the previous year. Then they checked out the house and did the measurements. A couple of weeks later, they put up the panels and installed them in one day. In the beginning, I wasn't getting the energy they said that my panel would generate. But then they told me that it was because they generate less energy in winter than in summer or spring. So I started January, checked the Sunrun app, and I saw that I'm generating more energy now. I'm happy with Sunrun.

We had some issues with the roof and we wanted that whoever came in, they should take care of the issue as well as put the thing. So we talked with multiple vendors and everybody wanted to do the roof and the solar thing, but didn’t want to fix it. But Sunrun's sales guy came and understood the issue. He got a check by different people and finally, they were able to fix it, as well as do the job. So Sunrun did a great job. I really liked that they were honest and they kept us updated about what was happening and not happening. Especially with the COVID situation, there were a lot of things that were getting delayed and they would keep us updated. So all over, my experience was pretty good.

Sunrun contacted us and we had to get a new roof. They came out and installed the panels. That was great. I got a real bill after a month it got turned on and we got a bill from Sunrun. I did not expect a bill from Sunrun. My husband called our project manager named Mary and she tried to get ahold of us. We ended up calling back on a Saturday and we didn't get ahold of her. We got ahold of some customer service person who was awesome on the phone. He explained to us that because we got turned on in December, we were having a production underrun. That was not surprising because it was winter. We were basically making up the difference. If there's a surplus at the end of the year, that gets sorted out.

The salesperson was good. His name is Addison and I'm very happy with the work he did. But it was afterward that I am not very happy with. Right now, the panels have been installed and it's producing electricity. I can see through my app how much kilowatt hour it is doing, but there is an issue with the electricity going into the grid with Xcel. So, Xcel is saying that they don't see anything being produced from Sunrun. I spoke with Sunrun several times but they haven't resolved the issue. I'm unhappy with the project manager. His supervisor was supposed to be helping me with Xcel to make sure that the electricity is going into the grid.

When I spoke with the first rep, he gave me the estimate as to how much it was going to be, and how long the process was going to take. Once we went through financing and signed off on the contracts, he then passed me on to the person that was going to take care of the actual installation and oversee. Then they closed out with us. So I had positive experiences with both of them. Sunrun took care of all the permits. It took a few weeks to get to the install part after we signed off on the contracts because they had to go through the city. Then Sunrun called us up and set up a date with us when that would be all available to do. The actual install portion took about a day. I am grateful that I now have an electric bill of $15 and as we enter summer here, I'm going to be more appreciative. I'm looking forward to not having another $700 bill.

The thing that made me go ahead and take the appointment with Sunrun was that it was online. The rep could show me graphs and answer all my questions. He was very educated in solar. There was no downpayment too. My system was installed in a day. The only thing was it took so long from the time they completed the installation to the time that the system got started. It takes a long time to approve it and the city has to come out. Other than that, it's been a couple of months now that I've been using the system and it's overly good. But I need to have a talk with PG&E so I could understand their side of the billing.

With Sunrun, you don't have to pay upfront for everything. You could buy it in installments. The staff at Sunrun said what they were gonna do and did what they were supposed to. They were efficient and neat. We'd be happy to recommend them.

The Sunrun rep came in and he showed us everything on his laptop. Then we had to send him our bill beforehand so that they could do a three-month thing. The enrollment process was really easy, simple and nice. The installation took about three quarters of a day. It was really easy too. They are a local company. So everything was done very quickly and they were very organized. I would definitely recommend them.

I had a good chat with the salesperson and I signed up with Sunrun. It was very simple. I'm very satisfied going solar. It is a really nice time here, so I'm not using as much electricity as I will in a couple of months when it gets to 100 plus.

The reason why I used Sunrun over their competitors was because one, it's backed up by Costco. If Costco were not been part of it, I would not have made the move with any company right now. If I have a legal issue, I'm gonna go out to Costco. I know Costco has the best of the best attorneys. And they don't play around regarding, "You're not liking it, any product, bring it back. We'll give you a full refund. No worries." I'm sure the attorneys have seen Sunrun's programs because they don't want to take Sunrun also to court, at the end of the day, for a lawsuit.

The worst 4 months to set up. 2 months been on the roof still not active. Paid double the amount the first month in electricity. These guys give you the run around 3-5 business days they will contact us. We called once a week and still got the 3-5 business and never got 1 call. It’s been 2 months and still no contact. Cory and Patrick were all over it in the beginning of everything. They seem to not answer when things get out on your roof. I do not advise anyone to use their services. We’re experience in my life. They even promised $500 check for signing up and a referral $500 check to the person who gave us their information. No one was ever paid. It’s not that hard to fix an issue for a customer to keep good clientele and have good reviews. I wish I can give a negative star.

I talked to a Lauren who, from the very beginning into the end, was right there. Excellent. The installation took a bit of time, but it was worth the wait. It was a very positive experience. Sunrun is saving us a lot of money by putting up the solar panels.

The interview process went very well and we selected SUNRUN through COSTCO. There were delays from day one. Excuses about COVID delaying supplies, then requiring us the resign our contract 4 times over several months. There was several mix ups with obtaining the permit with the city to begin installation (each taking 6 weeks to fix). Our process started in Jun 2021 and finally had the solar and battery installed in Mar 2022, the final inspection from the city took place and the inspector said that the plans were nothing like what work was completed and that the breaker box needed to be a minimum of a 200 amp and SUNRUN installed a 175 amp. We have written SUNRUN but no one will return our emails. We have been paying on the loan but don't have any solar to offset our electric bill. All we want to to have the work completed correctly and get past this. I hope that corporate reads this and helps us. I am out of options besides going to court.

The representatives of SunRun, up until recently, were very good. The follow-through fell apart. Number one, they still haven't finished everything. They said, “You got permitted.” I said, “Yeah. But you hadn’t finished painting the wall outside." That still hasn't happened and that's been four months now. For about a month, I heard from nobody. Eventually, I got back and they said, “One of us was sick.” and "sorry. I was busy on vacation.” I said, “Usually, good companies will have people backing that other person up if they're not there for whatever reason.”

The enrollment process with Sunrun went good. The person I spoke with was Nathan, and he kind of explained the different options that we had available through Sunrun. He answered all my questions. He pretty much put out all the scenarios as far as how it would work and how definitely it would be saving us money. So, he was very knowledgeable.

The sales rep I talked to had a very positive attitude and provided me with all the information. They even got us with an appointment that day. It just sucks because we're in Twentynine Palms and they had to come out from Yucca. But the rep came out and had a conversation with us. Then, we got everything set up and it was really fast.

We had Sunrun years ago at our other house and we liked the way their system worked. So when we moved, we added it again and everything went smoothly. We had a couple of little issues and they contacted us because they can look it on their site. They sent somebody out and fixed it. So we're up and going.

I had delay after delay after delay. I had to get things done myself. I had people that I didn't enjoy dealing with. People told me lies. It was nightmarish at times. I had some broken tiles on the roof. I kept asking when those were going to be replaced. They didn't care about that. It was one bad experience after another. After it was all over with, I got a survey and I complained about everything. Then I got a response and they're ordering the tiles to repair the roof. They're coming tomorrow for that. Also, there's a possible leak so they're going to do a water test tomorrow. But I am real dissatisfied. I wouldn't refer them to anyone.

The rep who came out was very open but he didn't really share everything with me. I found out more information as I began to read and research. He didn't share with me about the government incentives and I had to read to find that out. I have no government incentives but that's fine with me as long as I get a reduced power bill. Other than that, the installers did a good job. I had some panels up on the roof for my heated pool and the person that did the layout did not compensate for that. The installers gave me an additional plate because they had to reposition the plates on the roof and told me we could call the shop if we have a problem.

Been a year and Sunrun still has not fixed breakers they messed up during installation. Suppose to have specific items backed up with solar and sunrun has not fixed their mistakes. Ms t ** has not returned call. Costco failed to provide trustworthy vendor. #costco #sunrun

Sunrun took six months from installation to turning on the switch and they said it was inspections that had to do with problems with the county. But I was thinking why they didn’t have better communications and connections. Because as the customer, I don't care where the problem is. You need to fix it. So, I was not pleased that they could not deliver their service until six months from the time they installed it. Another thing is that the app they have doesn't give you all the information that's nice to have. So, it would be nice to see the app saying how much is being produced on a monthly basis and tell you how much it is for a day. But there's no way for you to get aggregate data on a period or range like the last seven days or 30 days. They give you daily data. So, that needs to be changed. Still, the sales rep was very good, and the installers were subcontractors but they were great.

The enrollment process was awesome. It was very informative, professional, and a lot of information that we didn't know of convinced us further to go solar. They've been really good at following up and touching base with us and keeping us in the loop in the process, which I appreciate. If I don't know anything, I can always contact them, and their ease of access to customer service is excellent. We've definitely seen a difference in our billing which was the main thing. So, we're completely satisfied.

When I need them, they resolve the issues pretty quickly and nicely. My experience is going good, but I don't understand how it comes all together into the ComEd bill.

We were used to light power so we weren't using our solar panels the way we should but now that we've figured it out, everything's good. I'm paying less than half of the PG&E bill that I was paying for the solar, that eventually I'll just stop paying a PG&E bill on.

I signed up for Sunrun’s service sometime in the middle of summer and from the time that I enrolled until I got a call back to let me know that I was still on board took at least three months. Also, they did not give me an explanation. I did not get my system installed until October and the installer didn't seem to have a lot of regard for my house. He did some damage that Sunrun is now fixing. But other than those, the enrollment process was pretty easy and since having the panels installed, my electricity bill has gone down.

When they came out to do the panels, it was good and it ran smoothly. They were very clean. It was a good experience. They really work hard for their customers. The only thing is that I don't really care for the app. It shows how much my system produced in wattage, but it doesn't show me what my house used in wattage.

Communication was a problem because it was during the holidays when we did the process. When they wanted information from me, it was right away and they would hound me for whatever info they wanted. But when I needed feedback, it took me a while. I had to call several different people to get through and finally get there. I did call their main customer service line and I got some help, but it wasn't the people who were responsible for my installation. If I would ask questions, I would have to wait several days to get responses. My monthly electric bill would be around $250 a month on average. But the last bill I just paid was $80.

The process of enrolling started off pretty good. I sat on the phone with a sales rep for three hours discussing plans and it was a good experience. Then, within a couple of weeks, I had my initial survey. But there were some modifications that needed to be done to my roof or a vent, which they subcontracted out. When I talked to them, they said that it would take a few weeks but it wound up taking months for the subcontractor to come out and perform the work.

When my Solar was Vivint (Sunrun bought them out), I had zero issues. I now have panel issues that cause me to get monthly electric bills that I never had before, they charge for not using autopay, and when you do set it up it fails, but they insist it was never setup. Their customer svc is useless, and if you send an email for an issue, they "Thank you", but do nothing to help. It is impossible to talk to someone that is above the initial contact person. Totally frustrated with it all!!!

The process was very easy. It took longer than I thought it did, but it wasn't a big issue for me. Start to installation was about six months. But I didn't know what I was doing and ended up leasing the system for 25 years. Sunrun could provide a little bit more information on that.

Bradley from Sunrun was doing door-to-door and he just felt like, “If I informed people, they'll make an informed decision,” so I decided to go with him. He wasn't pushy and he was pretty honest and knowledgeable. Then, he got into a car accident so the enrollment was delayed but it wasn't a problem for us. After he got it set up, it was pretty streamlined. I would recommend Bradley.

The experience was pretty good when I signed up. The sales representative was very helpful and knowledgeable. The installation was a little lengthy and the contractors rushed it through and left paint drops on the concrete. But other than that, everything went pretty good. When we spoke with the representative to install the panels, we made sure to get enough panels to cover future installations I was gonna have of appliances. But I don't see the coverage of panels being able to keep up with that. So I still see myself paying on top of my monthly with Sunrun.

The installers did great. They got it all hooked up. They did a nice job running the wires and attaching them to the house and the panels. Everything worked really good. I was in construction so I kinda knew what to look for. I was real happy with their workmanship. But the customer service has been horrible. They don't get back to you. They don't follow up when they say they're gonna. They don't explain the system and how it's going. It took three months to get the system hooked up. Somebody kept dropping the ball. I would call, and they would finally come out again and fix whatever it was. They finally get the power company to okay it. The next day, I get a call from their collections department, wanting to know why I was behind on my payment. I wish I would have never paid it.

A rep called and I told him I was interested in solar. He told me all about it and he emailed a whole bunch of stuff to me. I decided to do it so we continued the process. The installation went effortlessly. The whole process took quite a while because it took them a long time to get the permit from Cook County. On the whole, everything went fine. I had anticipated a bigger difference in my electricity bill than there is. I see very little difference in my electric bill because it's winter. Hopefully, when spring and summer comes, I will see a difference.

Sunrun listened to us because they put the things where we wanted them. They were patient with us because we know nothing about that kind of thing. They did a good job. It looks good. The equipment's nice. We were worried about the industrial look of it but it really doesn't look so bad. Also, I noticed that our electricity bill has gone down quite a bit.

They could improve their communication. But so far, their customer support is good.

Enrolling with Sunrun was super easy. Somebody briefed me on what they're about and everything they said were so spot on as far as what I'd like. So then they had a representative contact me and he was super easy to deal with. He completed virtually 90% of the paperwork that had to be done. Then, they sent somebody over who did the inspection and made sure that it was right for the house. After they did that, they said it would work good for me and again went over all kinds of information where I didn't have to do mega research. They provided so much for me. They also took care of the hookups, dealing the county, and getting the permits.

Everything went pretty smoothly with Sunrun. They showed up when they were supposed to and I had no issues.