Sunrun Reviews

Our sales rep, Richie, was a great guy. He was honest and straightforward. I told him our bill was between 75 to $150 a month all the time, but I have a backup Generac system that'll run the whole house. I split it in half, so the battery backup system is running half the house, and my generator system the other half. One thing I really enjoyed about their service techs, they were very professional. They did such a great job, and they were nice and neat. Also, the panels I got are made in Germany. I don’t care if they’re made in Taiwan or Vietnam. I just didn’t want China stuff. Even my batteries are made in South Korea. So, I’m happy with that. The only problem I had was it took three months to get the battery, and that was out of Sunrun's hands.

I liked dealing with the sales guy. He explained everything pretty well, so it was a positive experience. But when customer service emails me and I reply, I don't get anything back so I usually have to call, and that’s not convenient. That would be a very big negative for me, but everything else is positive. They installed the system and then told me that they would do the inspection. The inspection happened and then we got the approval. They said, “Okay. You can turn it on.” One switch says, “On,” and one says the configuration to be in. But I never got a reply back.

All started off well, seemed like a good choice but a few months in had a glitch with no production for 4 months which ended up leaving me with a true-up balance of a few thousand dollars with my electric provider. I thought it would not be a problem but the 100% performance guarantee from Sunrun only kicks to measure output at 2 years. I made the mistake of leasing vs buying and I can't buy now until the 5-year mark. Very unfortunate but this year I paid more for my electric than I did before I had solar (contract fee and electric company fees). Just be aware of details before your sign. I would never do this again knowing what I know now.

The only thing I did not like is how Sunrun promised the tax rebate. They could be a little bit better help because I was unsure and when I did my taxes this year to get that tax credit, I had such a hard time because I didn’t know what to expect, like where to go and what form. Even the accountant didn't know all the procedure. But other than that, it was good. My electric bill normally is lower in winter but I'm paying Sunrun for the installment plus, I'm paying the electric bill. So, I haven’t seen any savings yet. If you're a new homeowner who are considering going solar, you should wait one year and see how your bills go because I did it a little sooner.

The whole process took about a couple of months. But the only glitch was at the end with the authorization for Edison to Sunrun to turn the power on. It was about a week's delay. But everything seemed to be pretty simple. Everything was done virtually, either by email or text. I only talked to the Surnrun representative one time.

The system cuts back on my electrical bill. But I'm having some problems with the unit. It gets overpowered and it shuts off the box. It's a faulty electrical system. We talked to Sunrun on March 15th and they said it would be a week or 10 days before I hear anything. They're gonna be calling me to schedule an appointment for a technician.

Sunrun Solar Lease in Illinois was prompt, courteous, delivered on schedule and was an overall great experience. Rick in sales answered all my detailed questions, kept me updated on progress. 3 Months.

SunRun acquired Vivint who I originally got solar with in last 2014. I had a total roof replacement in July 2021. My panels were removed and put into a warehouse. Once the roof was completed, I schedule SunRun to place the panels back on my roof. It took until September for a team to come out to work on my roof. The first appointment was September 7th. I received over twenty email reminders and text about the appointment. No one showed up or called on September 7th. I had to call and wait on hold for over 2 hours to let me know that no one would be able to come out to the house that day. I was rescheduled for September 18th and no one showed up again. My appointment was rescheduled to September 30th.

The process took longer than I was expecting. They ran into some hiccups with the town I live in. They were having a hard time getting the permits and that was kind of a hassle. Originally, their timeframe was around three months but when all was said and done, it took about five months. But the system has been up and running now for a little while and with the daylight savings now, we are starting to see the payoff.

Right now, the problem I have is I don't have any idea how the system is working because I don't receive any production on my electricity bill. I don't know who's in charge to let me know what's going on, how the system should be working, and how I gotta pay it back. But my concern is my reduction in electricity has never gone down. I still pay the same amount of money from day one. Right in the beginning when Sunrun installed the system, it was not working and then they let me know they wanna go to my house again and look at it. They checked it in the middle of February and it’s now working. They did everything quickly. They didn't make me waste time. I’m happy with that. But I'm not happy that I don't have any idea what's going on.

I had Sunrun at my previous home. So this is my second time using them. They made sure that everything was done for me. I had to have the HOA approval and they filled out the form, submitted it, and did all the work for me. I didn't have to do anything but be there. The installation was clean and fast. Sunrun saves me a lot of money.

I am now in contact with the State of Nevada Attorney General's Office regarding failed promises to provide completed solar energy to my property. I have tried months to resolve these problems with Sunrun, my rep. other agents, Freedom Forever (their installation contractor), etc. Most of my calls go to countries outside of the United States, mostly to the Philippines, some to countries in South America, occasionally to the state in the U.S., Texas and Colorado, none go to a local rep. As I am writing this complaint, I also tried to call their Customer Service Department. The call went to the Philippines. Nice person, but I thanked her because she cannot resolve a problem thousands of miles away. This has been somewhere between 15 and 20 calls made in the last four months to resolve issues. All say they will get someone to contact me, none have.

In August 2021 I paid for Sunrun to move the conduits on my roof, since I moved my electric box to the side of the house. Because I'm installing a sunroom on my backside, the conduits need to be moved to where the electric box is. Each time I contact Sunrun I always get the same answer "someone will contact you within 3-5 business days", but no one contacts me! I have contacted them once per month since September, and always get the same answer. Now the sunroom is going to be install in April and this conduits needs to be moved by then. I'm quite tired of Sunrun and their bad customer service.

When they installed the system, it leaked when the first rain hit. But they repaired it immediately. I got off the phone with them not too long ago and it was good. But when I used their “Chat now” online, they told me they would call me within three days. I don't know what “Chat now” means if they're gonna call me in three days. Going solar saved me a little money, except for the True-Up. The solar bill would be $10 a month sometimes. But the True-Up was horrendous. It was almost like what I would have paid if I just stayed with the grid. You'd end up paying 2,500 at the end of the year sometimes.

Sunrun was good. But there was a miscommunication with the Salt River Project to get connected and all the processes between those two. The panels should have been installed on November but they didn't install it until January. Sunrun told me that there would be no more payments with the company, which is SRP right now. I have a pool and they told me, “You're going to have your pool on all day, all night. And you're going to have enough power to do that. And then the AC is going to be on all day, and you're not going to have to pay nothing to the company.” That sounded good. So I turned the pool on and then four days ago, I got a bill from SRP and it states I owe 500. Sunrun didn't tell me that on the winter, I was not gonna produce to have my pool and AC on. So for that part, I was stressed.

They explained everything the best they could. They were helpful.

We signed a contract for an installation in July 2021. Emails, texts and phone calls largely were ignored. A promised installation date in November came and went. Then there was silence for four months. Emails and texts were not responded to. My requests were simple - I just wanted to know what the process is. A customer should feel empowered, informed and in control. Sunrun fell short on all counts. Just cancelled and contracted with a different company.

SunRun installed additional panels in mid-January. I am awaiting for approval. That was 60 days ago and have heard nothing from Sunrun. Inquiries get no response. Even from the proj. mgr. Can somebody help me?

The whole process was very, very good almost all the way through without exception. There were a couple of little glitches but they were quickly resolved.

I am severely displeased with Sunrun and the sales people they employ. I indicated that I was interested in getting solar while taking advantage of the Costco promotion several times throughout our communications. During the months that I considered Solar my salesperson inundated me with calls and texts to follow up and sell me solar. I was shopping around looking for the best value and most affordable solar panels, to which my sales person promised as an added bonus that he would throw in an additional $1000 gift card to "sweeten the deal" in addition to other incentives promised.

Signing up with them was very pleasant and easy. Then the installers came and did everything in one day. Everything about it was great. My bill is a lot less and it's pretty convenient.

The experience with the salesman was very positive. He answered all our questions, stayed a long time to answer our questions, and got the information he needed from our PG&E bill so that he could show us a realistic projection of what we would save and how many panels we would need. But the very bad experience was everything after that. The subcontractors through Sunrun were inexperienced. We were not able to get a hold of anyone from Sunrun because COVID was in full effect and everybody was working from home. The local office closed down in Bakersfield, so there was no real point of contact.

I received a call. A guy came and talked to me about it. The salesperson explained it to me well and told me about I will have incentive from the state. My panels are up and running, but it started three or four months. We are in the winter. I don’t know exactly how I can profit from it because I need to wait until the summer to see the full capacity of this. I still have a big bill from my local utility company. I thought my utility bill will be lower and I will pay Sunrun. But at this time, I still don't have the full capacity of Sunrun in my house.

I got the panels installed in the first part of December. December 6th is when I was considered to be activated, but it wasn't functioning until almost February to get it running proper and right, and online. But the installers neglected a couple spots that were, for safety reasons, could have been addressed a bit better. They were caps over the top of the hot wire lines that are underneath our main power box that were exposed so I had to have somebody come back and take care of it. And it was like pulling teeth because it took months to get somebody to come back out here. And when the guy did come back out here, he’s cool. He got on the phone and he was talking to somebody else, but he said, “Some dumb son of a ** that connected this box didn't cover up these caps.” And I'm out here doing this clear out and pausing, because it's almost two hours from where APS' base is in Phoenix.

We had some issues with the roof and we wanted that whoever came in, they should take care of the issue as well as put the thing. So we talked with multiple vendors and everybody wanted to do the roof and the solar thing, but didn’t want to fix it. But Sunrun's sales guy came and understood the issue. He got a check by different people and finally, they were able to fix it, as well as do the job. So Sunrun did a great job. I really liked that they were honest and they kept us updated about what was happening and not happening. Especially with the COVID situation, there were a lot of things that were getting delayed and they would keep us updated. So all over, my experience was pretty good.

I contacted Sunrun and they went through how much solar I would need and based it on the previous year. Then they checked out the house and did the measurements. A couple of weeks later, they put up the panels and installed them in one day. In the beginning, I wasn't getting the energy they said that my panel would generate. But then they told me that it was because they generate less energy in winter than in summer or spring. So I started January, checked the Sunrun app, and I saw that I'm generating more energy now. I'm happy with Sunrun.

The salesperson was good. His name is Addison and I'm very happy with the work he did. But it was afterward that I am not very happy with. Right now, the panels have been installed and it's producing electricity. I can see through my app how much kilowatt hour it is doing, but there is an issue with the electricity going into the grid with Xcel. So, Xcel is saying that they don't see anything being produced from Sunrun. I spoke with Sunrun several times but they haven't resolved the issue. I'm unhappy with the project manager. His supervisor was supposed to be helping me with Xcel to make sure that the electricity is going into the grid.

Sunrun contacted us and we had to get a new roof. They came out and installed the panels. That was great. I got a real bill after a month it got turned on and we got a bill from Sunrun. I did not expect a bill from Sunrun. My husband called our project manager named Mary and she tried to get ahold of us. We ended up calling back on a Saturday and we didn't get ahold of her. We got ahold of some customer service person who was awesome on the phone. He explained to us that because we got turned on in December, we were having a production underrun. That was not surprising because it was winter. We were basically making up the difference. If there's a surplus at the end of the year, that gets sorted out.

The thing that made me go ahead and take the appointment with Sunrun was that it was online. The rep could show me graphs and answer all my questions. He was very educated in solar. There was no downpayment too. My system was installed in a day. The only thing was it took so long from the time they completed the installation to the time that the system got started. It takes a long time to approve it and the city has to come out. Other than that, it's been a couple of months now that I've been using the system and it's overly good. But I need to have a talk with PG&E so I could understand their side of the billing.

When I spoke with the first rep, he gave me the estimate as to how much it was going to be, and how long the process was going to take. Once we went through financing and signed off on the contracts, he then passed me on to the person that was going to take care of the actual installation and oversee. Then they closed out with us. So I had positive experiences with both of them. Sunrun took care of all the permits. It took a few weeks to get to the install part after we signed off on the contracts because they had to go through the city. Then Sunrun called us up and set up a date with us when that would be all available to do. The actual install portion took about a day. I am grateful that I now have an electric bill of $15 and as we enter summer here, I'm going to be more appreciative. I'm looking forward to not having another $700 bill.

The Sunrun rep came in and he showed us everything on his laptop. Then we had to send him our bill beforehand so that they could do a three-month thing. The enrollment process was really easy, simple and nice. The installation took about three quarters of a day. It was really easy too. They are a local company. So everything was done very quickly and they were very organized. I would definitely recommend them.

With Sunrun, you don't have to pay upfront for everything. You could buy it in installments. The staff at Sunrun said what they were gonna do and did what they were supposed to. They were efficient and neat. We'd be happy to recommend them.

I had a good chat with the salesperson and I signed up with Sunrun. It was very simple. I'm very satisfied going solar. It is a really nice time here, so I'm not using as much electricity as I will in a couple of months when it gets to 100 plus.

The reason why I used Sunrun over their competitors was because one, it's backed up by Costco. If Costco were not been part of it, I would not have made the move with any company right now. If I have a legal issue, I'm gonna go out to Costco. I know Costco has the best of the best attorneys. And they don't play around regarding, "You're not liking it, any product, bring it back. We'll give you a full refund. No worries." I'm sure the attorneys have seen Sunrun's programs because they don't want to take Sunrun also to court, at the end of the day, for a lawsuit.

The worst 4 months to set up. 2 months been on the roof still not active. Paid double the amount the first month in electricity. These guys give you the run around 3-5 business days they will contact us. We called once a week and still got the 3-5 business and never got 1 call. It’s been 2 months and still no contact. Cory and Patrick were all over it in the beginning of everything. They seem to not answer when things get out on your roof. I do not advise anyone to use their services. We’re experience in my life. They even promised $500 check for signing up and a referral $500 check to the person who gave us their information. No one was ever paid. It’s not that hard to fix an issue for a customer to keep good clientele and have good reviews. I wish I can give a negative star.

I talked to a Lauren who, from the very beginning into the end, was right there. Excellent. The installation took a bit of time, but it was worth the wait. It was a very positive experience. Sunrun is saving us a lot of money by putting up the solar panels.

The interview process went very well and we selected SUNRUN through COSTCO. There were delays from day one. Excuses about COVID delaying supplies, then requiring us the resign our contract 4 times over several months. There was several mix ups with obtaining the permit with the city to begin installation (each taking 6 weeks to fix). Our process started in Jun 2021 and finally had the solar and battery installed in Mar 2022, the final inspection from the city took place and the inspector said that the plans were nothing like what work was completed and that the breaker box needed to be a minimum of a 200 amp and SUNRUN installed a 175 amp. We have written SUNRUN but no one will return our emails. We have been paying on the loan but don't have any solar to offset our electric bill. All we want to to have the work completed correctly and get past this. I hope that corporate reads this and helps us. I am out of options besides going to court.

The representatives of SunRun, up until recently, were very good. The follow-through fell apart. Number one, they still haven't finished everything. They said, “You got permitted.” I said, “Yeah. But you hadn’t finished painting the wall outside." That still hasn't happened and that's been four months now. For about a month, I heard from nobody. Eventually, I got back and they said, “One of us was sick.” and "sorry. I was busy on vacation.” I said, “Usually, good companies will have people backing that other person up if they're not there for whatever reason.”

The enrollment process with Sunrun went good. The person I spoke with was Nathan, and he kind of explained the different options that we had available through Sunrun. He answered all my questions. He pretty much put out all the scenarios as far as how it would work and how definitely it would be saving us money. So, he was very knowledgeable.

The sales rep I talked to had a very positive attitude and provided me with all the information. They even got us with an appointment that day. It just sucks because we're in Twentynine Palms and they had to come out from Yucca. But the rep came out and had a conversation with us. Then, we got everything set up and it was really fast.

We had Sunrun years ago at our other house and we liked the way their system worked. So when we moved, we added it again and everything went smoothly. We had a couple of little issues and they contacted us because they can look it on their site. They sent somebody out and fixed it. So we're up and going.

I had delay after delay after delay. I had to get things done myself. I had people that I didn't enjoy dealing with. People told me lies. It was nightmarish at times. I had some broken tiles on the roof. I kept asking when those were going to be replaced. They didn't care about that. It was one bad experience after another. After it was all over with, I got a survey and I complained about everything. Then I got a response and they're ordering the tiles to repair the roof. They're coming tomorrow for that. Also, there's a possible leak so they're going to do a water test tomorrow. But I am real dissatisfied. I wouldn't refer them to anyone.

The rep who came out was very open but he didn't really share everything with me. I found out more information as I began to read and research. He didn't share with me about the government incentives and I had to read to find that out. I have no government incentives but that's fine with me as long as I get a reduced power bill. Other than that, the installers did a good job. I had some panels up on the roof for my heated pool and the person that did the layout did not compensate for that. The installers gave me an additional plate because they had to reposition the plates on the roof and told me we could call the shop if we have a problem.

Been a year and Sunrun still has not fixed breakers they messed up during installation. Suppose to have specific items backed up with solar and sunrun has not fixed their mistakes. Ms t ** has not returned call. Costco failed to provide trustworthy vendor. #costco #sunrun

Sunrun took six months from installation to turning on the switch and they said it was inspections that had to do with problems with the county. But I was thinking why they didn’t have better communications and connections. Because as the customer, I don't care where the problem is. You need to fix it. So, I was not pleased that they could not deliver their service until six months from the time they installed it. Another thing is that the app they have doesn't give you all the information that's nice to have. So, it would be nice to see the app saying how much is being produced on a monthly basis and tell you how much it is for a day. But there's no way for you to get aggregate data on a period or range like the last seven days or 30 days. They give you daily data. So, that needs to be changed. Still, the sales rep was very good, and the installers were subcontractors but they were great.

The enrollment process was awesome. It was very informative, professional, and a lot of information that we didn't know of convinced us further to go solar. They've been really good at following up and touching base with us and keeping us in the loop in the process, which I appreciate. If I don't know anything, I can always contact them, and their ease of access to customer service is excellent. We've definitely seen a difference in our billing which was the main thing. So, we're completely satisfied.

When I need them, they resolve the issues pretty quickly and nicely. My experience is going good, but I don't understand how it comes all together into the ComEd bill.

We were used to light power so we weren't using our solar panels the way we should but now that we've figured it out, everything's good. I'm paying less than half of the PG&E bill that I was paying for the solar, that eventually I'll just stop paying a PG&E bill on.

When they came out to do the panels, it was good and it ran smoothly. They were very clean. It was a good experience. They really work hard for their customers. The only thing is that I don't really care for the app. It shows how much my system produced in wattage, but it doesn't show me what my house used in wattage.

I signed up for Sunrun’s service sometime in the middle of summer and from the time that I enrolled until I got a call back to let me know that I was still on board took at least three months. Also, they did not give me an explanation. I did not get my system installed until October and the installer didn't seem to have a lot of regard for my house. He did some damage that Sunrun is now fixing. But other than those, the enrollment process was pretty easy and since having the panels installed, my electricity bill has gone down.

The process of enrolling started off pretty good. I sat on the phone with a sales rep for three hours discussing plans and it was a good experience. Then, within a couple of weeks, I had my initial survey. But there were some modifications that needed to be done to my roof or a vent, which they subcontracted out. When I talked to them, they said that it would take a few weeks but it wound up taking months for the subcontractor to come out and perform the work.

Communication was a problem because it was during the holidays when we did the process. When they wanted information from me, it was right away and they would hound me for whatever info they wanted. But when I needed feedback, it took me a while. I had to call several different people to get through and finally get there. I did call their main customer service line and I got some help, but it wasn't the people who were responsible for my installation. If I would ask questions, I would have to wait several days to get responses. My monthly electric bill would be around $250 a month on average. But the last bill I just paid was $80.

When my Solar was Vivint (Sunrun bought them out), I had zero issues. I now have panel issues that cause me to get monthly electric bills that I never had before, they charge for not using autopay, and when you do set it up it fails, but they insist it was never setup. Their customer svc is useless, and if you send an email for an issue, they "Thank you", but do nothing to help. It is impossible to talk to someone that is above the initial contact person. Totally frustrated with it all!!!

The process was very easy. It took longer than I thought it did, but it wasn't a big issue for me. Start to installation was about six months. But I didn't know what I was doing and ended up leasing the system for 25 years. Sunrun could provide a little bit more information on that.

Bradley from Sunrun was doing door-to-door and he just felt like, “If I informed people, they'll make an informed decision,” so I decided to go with him. He wasn't pushy and he was pretty honest and knowledgeable. Then, he got into a car accident so the enrollment was delayed but it wasn't a problem for us. After he got it set up, it was pretty streamlined. I would recommend Bradley.

The experience was pretty good when I signed up. The sales representative was very helpful and knowledgeable. The installation was a little lengthy and the contractors rushed it through and left paint drops on the concrete. But other than that, everything went pretty good. When we spoke with the representative to install the panels, we made sure to get enough panels to cover future installations I was gonna have of appliances. But I don't see the coverage of panels being able to keep up with that. So I still see myself paying on top of my monthly with Sunrun.

The installers did great. They got it all hooked up. They did a nice job running the wires and attaching them to the house and the panels. Everything worked really good. I was in construction so I kinda knew what to look for. I was real happy with their workmanship. But the customer service has been horrible. They don't get back to you. They don't follow up when they say they're gonna. They don't explain the system and how it's going. It took three months to get the system hooked up. Somebody kept dropping the ball. I would call, and they would finally come out again and fix whatever it was. They finally get the power company to okay it. The next day, I get a call from their collections department, wanting to know why I was behind on my payment. I wish I would have never paid it.

A rep called and I told him I was interested in solar. He told me all about it and he emailed a whole bunch of stuff to me. I decided to do it so we continued the process. The installation went effortlessly. The whole process took quite a while because it took them a long time to get the permit from Cook County. On the whole, everything went fine. I had anticipated a bigger difference in my electricity bill than there is. I see very little difference in my electric bill because it's winter. Hopefully, when spring and summer comes, I will see a difference.

Sunrun listened to us because they put the things where we wanted them. They were patient with us because we know nothing about that kind of thing. They did a good job. It looks good. The equipment's nice. We were worried about the industrial look of it but it really doesn't look so bad. Also, I noticed that our electricity bill has gone down quite a bit.

Enrolling with Sunrun was super easy. Somebody briefed me on what they're about and everything they said were so spot on as far as what I'd like. So then they had a representative contact me and he was super easy to deal with. He completed virtually 90% of the paperwork that had to be done. Then, they sent somebody over who did the inspection and made sure that it was right for the house. After they did that, they said it would work good for me and again went over all kinds of information where I didn't have to do mega research. They provided so much for me. They also took care of the hookups, dealing the county, and getting the permits.

They could improve their communication. But so far, their customer support is good.

Sunrun was a lease instead of an owned and it sounded like a good deal at the time. The installers put the panels around the first part of December or so. Then there was an issue saying it was United Power’s problem. United Power came out and even though there was nothing wrong with the box, they went ahead and replaced it. Two or three weeks later, I called customer service saying it was still not working and I still don't see anything on my app. They said they would send somebody out. Two weeks later, no one came out. Another week later, no one came out.

Everything went pretty smoothly with Sunrun. They showed up when they were supposed to and I had no issues.

Do not use this company- I was forced to switch over from Vivint as they were bought out. I cannot even get an invoice from these people and they auto-charge my bank acct every month with $5.00 service fees. WTF? Seriously? How much extra money are they making on that rip-off? Still waiting for a callback. DO NOT USE.

I received a bonus for signing up and Sunrun's reps explained everything. But right now, my panels are not really making the energy. It's too low for my house. I called them and they said it was because of the season. It's cloudy for that and we need to wait until summer. Aside from that, I paid around $130 before for my electric bills and right now, I'm paying almost $200.

The solar panels work by itself and you have to do nothing. It's a little expensive but once it's paid off, that's when you're gonna start to see the benefits of having solar panels. But they are supposed to bring down your electric bill and it technically hasn't ever since they've been installed. From what I was explained, it could be because it was installed during the winter month and there's not a lot of sun. Ever since I've had it installed, my electric bill has tripled and sometimes quadrupled. I was paying 170 and ever since that, the bill went up to 500.

Sunrun came over a month ago now for a wellness check. The reps created a surge for some reason and it messed up our air conditioning unit. They still haven't fixed it. So, we haven't had our AC for over a month. They came by a few times. They were able to fix the heater but not the compressor, which is what I'm waiting on now. So, the experience is not going too well. But everyone's been professional. It's just a long process and they take a while to get back to me.

The reps from Sunrun were very good and it was wonderful dealing with them. The installers were good people and everything was explained and that was best for me. I already recommended Sunrun to my uncle and he already has the panels connected. Everything is working.

It took me a year to get my solar turned on, which is ridiculous. I called my representative and told her that if I didn't have my solar turned on by March 31st, I want her to come over and take her stuff off my roof. And if she does any damage to my roof, I'm going to get an attorney and sue her for damages. So, I'm going to get an inspector to check it out. Within three days, Sunrun had my solar turned on. They kept blaming it on PNM.

We had a little bit of hiccups initially because of the way that the conversation was going, we were thinking of getting the solar batteries as well. The first representative we spoke with was saying that if we didn't get the battery right now, then there won't be an opportunity to put that on later on. But then, trying to figure out where exactly to put the batteries in the house was a problem. We didn't want it to be right at the entrance of the house because that's where we have all of our power and electrical. So we didn't want the side of the house to be too tampered by installing all these things. We eventually spoke with Sunrun and they said that they can do a plan where we don't have the battery right now, but if we want it in the future, we could add it on. So we went with that option. In making that decision, the process took much longer than it should have because there was a lot of back and forth and the communication wasn't so smooth.

Jacqueline was extremely excellent. She was a very nice person. I had problems through the whole thing and I called her and she made sure everything was taken care of. It was a great experience. The installers told us what they were going to do and made sure that we had stuff moved out to the yard, and they did a lot less stuff than I thought they’d do to get the panels in and it came out pretty nice. Other than some electrical I had a little issue with, it was all right.

We've had a ton of issues with Sunrun over the past few months. The process of installation was a complete mess and it kept on getting delayed because somebody dropped the ball along the way. We started this process in June and we didn't get the installation done until October. Then, when they had the system installed, they couldn't turn it on. I don't think they turned on the system until November. It was such a frustrating process and a lot lengthier than they anticipated. A lot of things didn't go as smoothly as we expected.

We already had one with another company and I wasn't very happy with the performance of the unit. But because I had purchased that, I had to stay with it. Talking to Sunrun at Home Depot, they convinced me into trying them. They came over and checked it all out, gave me a quote, which I was very happy with, they put 12 more panels in there, and I was able to lease instead of buying, which was a better incentive for me. Although, my payments are still up there just like my power bill was, I figured, in time, I can get that taken care of. But as far as that goes, for right now, I'm very happy with the way things are running.

I was given an incentive in signing up and also the person who referred me. But it's been five months now and we've received nothing. I'm very disappointed we've not received the referral that we were promised. But the sign up process and the rep that I spoke to was excellent. The installation crew was very professional and nice.

I had some issues during the enrollment, which were eventually resolved. I would have liked some things to have happened a lot faster. However, there were some regulatory things involved. But the crew who did the installation was great. They were all very polite and professional. Also, their pricing was reasonable compared to others that I’ve received. I look forward to reaping the benefits of the system and hopefully, I don't have any more problems in the future.

The Sunrun installers were very efficient and fast. They did what they had to do while they were working, but they cleaned up after themselves very well. The sales rep was great as well. I needed a lot of detailed explanation and he was very willing to do that. He was very patient.

I feel very disappointed and upset with this company. It's been a year and it’s not done. We got only excuses and lies about when is going to finish the installation. I call so many times and they are giving the runaround.

The enrollment was all right. There were some gray areas that I am now noticing. Sunrun came out and surveyed the area. They installed the panels. My panels don't make power when they're covered in snow. So, a little heads up as to, “Hey, maybe you should keep your panels clean because of the pitch of your roof” would have been fine. If I had a steeper pitch, the snow probably would slide off on its own. But because of a low pitch on my roof, the snow tends to stick. So, every winter, I'm used to going up on my roof, shoveling snow off. That's fine. But it's when my entire roof is covered in solar panels and I have to be gingerly pulling it off, then it becomes kind of an issue. And it's more time-consuming.

The sales process was good. It took a while for them to get the okay from my town. But they were good and very professional. If you could save some money on your PSEG bill, go for it.

Enrolling with Sunrun was very easy and quick. And we like it. I’ve saved a lot of money each month. I would recommend Sunrun to anybody who would ask me.

I liked the price that Sunrun offered as well as the representative that I had. Enrolling with them was a little rough and they really screwed up on my financing. My financing charge was supposed to be 1.29 but they have it at 1.49. There were some hiccups with customer service too but for the most part, it was okay. That aside, the installation was quick and it took a minute to get everything shut off and turned over. I'm satisfied going solar and I've just seen the impact.

My experience with SunRun has been absolutely wonderful. I thought it would never get there because things seemed to take so long. But they were upfront on how long it would take because they have to have things checked out by the city. Also, there were things that had to be done which were done. But we are up and going and very happy.

They took two months for the technician to show up when the system failed, he said it would take two to three weeks to receive a the part they need for the system and after over five months they fix the problem, I called customer service several times and they answer, "Don’t worry we will cover the cost for the electrical bill," Now the bill is more than $ 1,200 and they are saying we would reimburse $ 300 for the time the system was down. Of course after 2 hr call, worst customer service. Really upset and unhappy to have to wait to end the contract for another 14 years.

Sunrun sounded right and it lowered my costs. It was environmentally better too. The installation took a couple of hours, which was quick. They say I got to hose down these panels if it doesn't rain. That's a problem for me because I’m handicapped. Other than that, I'm happy with my service.

The whole process with Sunrun was horrible. The guy that came told us stuff that doesn't exist, then he dropped the ball and didn't tell us the rest of the stuff that was supposed to happen. When they did the installation, they damaged my roof because they put holes in areas where there were no panels. Then, they were supposed to go out and repair it. I had the company do an estimate because the house is brand-new, but they never came back and repaired everything. They also never followed back up to give me a call. The whole process took from the end of August all the way to three weeks ago. We had no idea what the next step was and we wound up not paying the electric bill because I thought it was going over to solar. But it wound up going over to solar four months later.

A young fellow from Sunrun visited me and I signed a contract with him for my first panel. I was very satisfied. Then, I made a comment at Home Depot one day that I was there stranded and I had a chance to talk to someone that had the logo of Sunrun in his shirt. I asked him if he worked for Sunrun and I told him that with the experience that I had before with Sunrun, there was too much delay in connecting my system. So, he talked to someone and that girl called me and came over. She offered me a little better service than before. The person before didn't have the correct permit and it took forever for me to be connected after the panel was installed. But then, this girl talked me into getting more panels and I accepted. I'm very satisfied now with enough panels and I'm happy with the service.

The process with Sunrun was pretty easy, but they said that I would get a $1,000 gift card and when it came through, it was only 350. So, I had to call them and get that resolved. I also asked about the state rebate, which I didn't know about initially. I had to fill out some paperwork and and the Sunrun's construction guy in-charge took forever to get it back to me. I was concerned because I was thinking I needed it by the end of the year. Then, I had to call the salesperson and ask for it because the construction guy never sent it to me.

The installation seemed fine. They had to change some electric parts, but they always let us know when they were coming. My son worked with them and he didn't complain about anything.

Their rate and roof penetration were better. The whole process was fairly quick and easy. But after I went live, I'm still pretty confused about my billing.

My wife and I had been talking about solar for years. One day, I got on my phone and I started looking up and Sunrun popped up. I started talking to a gentleman named Patrick that made everything sound perfect. He made me believe that I'd get 1,000 and I'd get another 700 for anybody I'd recommend. I wasn't interested in that part of it. I was more interested in the solar part, getting all hooked up, and he was great. One day, he called me up about the time they were gonna put the solar on the roof saying I couldn't talk to him anymore. For some reason, I didn't know what. I tried to call him back a few times and he won't answer. I had all kinds of questions and was left in the dark. Then the installers came and put the solar on the roof.

The installation was good. The solar panels save energy.

They did what they said that they were going to do and when they said they were going to do it. So, that was nice. The fact that they gave me realistic timeframes is key. Our true-up was projected to be the same as the previous year of 1,600, but that was cut in half to 800. That's wonderful, considering that was only in the last four months of the year to make up all that energy. We've only had a brownout or sometimes the clock was reset, but you could still have lights and refrigeration. So, that’s good.

It went well with Sunrun and the panels are working great. However, the deal with the government incentives wasn't explained thoroughly enough. I bought a big system worth over $70,000, and the government rebate was supposed to be something like 18,000 that's broken up between three years. You don't get that incentive right away and I don't know how it works. The sales guy, Jermaine, was great. I just wish he would have had been more knowledgeable on the incentive part.

We have had an open case for them to fix our panel since Feb 2021. It’s now one year. No one responds to emails, phone calls, messages. Although their billing department works diligently to charge us every month. I’m not sure what to do. I’m thinking of hiring a lawyer.

The system is good. But we are still paying the same monthly electric bill even though we had the solar. Also, Sunrun said the backup battery is not working properly and that it's gonna be four weeks to receive the backup battery. Then as soon as they receive the backup battery, they will come install it right away. But until now, they never called me yet.

The enrollment went very smoothly. They were very kind and efficient. They were very professional too. They followed up and followed through. Every time they have a change of employee, they let me know. The process itself was not easy because they had to go and check my house and there was engineering stuff. But they did everything themselves. I didn't have to follow up. I just sat back and relaxed. The installation went back and forth because of the engineering. After the engineering was done, they installed the system smoothly. Once they installed it, they found something that doesn't show as precise as what it did with the satellite. But in the end, they were able to fix it and do the best they can. All in all, the experience I had with them installing all that was nice. Sunrun is a great company.

Customer service at Sunrun is a joke. It should have taken 5 or 10 minutes to update my address and I was left on hold for over 2 hours. I gave up and will wait for these idiots to contact me. Sunrun has been a horrible experience since I foolishly bought a house with their system on it. If that situation comes up for you, I recommend that you find another house!

Terrible communication. Terrible work. Good product. Every department drops the ball. Do not let them get panels on your roof. Once it’s there you're stuck. I should have took the first impression as an example. No call no show on installation date.

I made an appointment with the person at Costco and they called me back. We set up a date and they did the installation. We needed a new power box so they put that in. The installation went pretty smooth. They had to wait for it to be inspected. It got inspected and we were off and running. It went fast, which I'm glad it did. They said it was gonna take six to eight weeks. It was actually four. I’ve told a few people that if they're gonna decide to do it, to go to Sunrun.

From the beginning, the guys that I talked to, that turned me over to the person that was doing all the planning, it was a great experience. The guys that did the installation were very professional and cleaned up after themselves. They did a great job. I was totally satisfied with the installation. Right now, I still have 178 kilowatts in my credit after the first couple full months. So the system is at least producing all that I need and a little bit excess. It was a great experience.

The sales rep was very consistent and persistent, but it was persistent in a good way. It took about a year before I decided to move forward with him. He followed up consistently, but he was not bugging me about it. He worked around my schedule and his whole attitude throughout the whole experience was phenomenal. I liked the way that the process was explained, but it was more so the no-pressure environment. There was quite a bit of paperwork, but it still was not as complicated as I thought it would be. Having the panels put up was amazing as well. They scheduled me and moved me up earlier than expected, which was good. They got in and out in four hours. They cleaned up everything too. Overall, it was a pleasant experience with Sunrun. I recommended my neighbor and he also got Sunrun installed.

Enrolling into the program was pretty straightforward. Since having the system installed, my experience has been good so far.

Last year in Texas, a bunch of rich people moved over here and tried to set up factories, but it kind of tapping to the overall grid. My house was affected, periodically. I did the calculation with the low interest rate going with Sunrun and even though I pay a lot, at a low interest rate of 1.49, it got me sold. Working with Sunrun was very pleasant. The lady called me quite a few times and updated me. The lead guy came over to smooth out things with the HOA and with the power companies. There was always very prompt response, email or phone call.

I've been working with Noella and she's very professional. She always emails or calls me. When I send an email back, she gets right back to me. The installers did their job real fast and conveniently. It was great. My bill used to be almost $600 a month. But now, it's $170.

Everybody who has a solar system has a battery. But in my own case, Sunrun's telling me, "The house cannot carry a battery." Then later, they came back to say, after six months, they will see if they can give me one. I don't know why they couldn't install the battery for me and why they said that latter one. It was quite confusing, but it is what it is. Then my bill went from 100-something dollars to 300, and this month it's 400-something. I called and they said that it's connected to the grid and it's the amount of power I'm using, so I'm trying to cut down on a lot of things because, with the solar panels, it should be lesser, but it's not, although probably because the sun energy is not enough. I'm still observing it. This might be working for some people. But I haven't seen any positive thing because my bill is higher. I was thinking I will pay a lower energy cost in terms to pay for the solar panels that were installed.

Setting up with Sunrun was very easy. It went very smooth with their customer service.

When we signed up in October, we were told we were going to get a $650 Visa card, and that hasn't shown up yet. We had to call back because Sunrun said that they sent it before, and then they said it's gonna be an additional three weeks. They just got through installing the panels on January 5th. They told me I could visually see what the work was. But unfortunately, they forgot to do that. They had to come back out and we had to do that together. They actually show a monitoring device as to what it is that we're saving and what our energy storage is. We were then told that the price of our electricity would go down and that it would be at an average of $132.24. What they did was they composited the data of how much the bill was, and then they averaged it out on what would be savings and what the kind of bill would be monthly. We just haven't had one yet.

Everything is wonderful. The guy that came out explained everything and Sunrun has excellent installers. They kept everything clean.

Terrible company. Just found out that even though I am enrolled in automatic payments and have overpaid my bill, they will still charge me the extra fee because I used a credit card instead on a checking account. THEY ALREADY HAVE THEIR MONEY! WHAT'S THE ISSUE??!! STAY FAR AWAY FROM VIVINT OR SUNRUN! Would literally choose diarrhea for a month over ever having to deal with them again!!

The rep whom I spoke with online, Leonard, answered all my questions and was very responsive to me. I had some issues getting financing because I had a lien. Getting it off was a problem, so it kept getting delayed. There was also a little bit of an issue with the permits. There was one time where they were asking me to sign off, and it wasn't really 100% fixed. But once I brought it to their attention, they took care of it right away. So overall, I was very happy with Sunrun.

The enrollment part was good. The rep was helpful. He came by the house and looked at it. However, once we got the panels installed, it was a little tricky. Somebody said that the city needed to install something. I called the city and the city said Sunrun needed to do it. There was a little bit of a miscommunication through there. Calling Sunrun's customer service, it went through an answering service. I didn’t get follow-up or a lot of answers. I wanted to talk to the guy who was in charge of the whole process but he never got back. Instead, they sent me to service line and that didn't get anywhere. Finally, the guy ended up calling back to check on the system and I told him what was going on. Also, the app just tells me how much we produce every day. What would be advantageous is knowing what our usage is and what we're selling back to, not having to wait a whole month to look at our bill.

Updated on 02/13/2022: I have another review, “Buyer Beware” that was posted last month. You can see SunRun contacted me about the review. That’s where it stopped. Yes, I did get an email from someone there. I responded. Then nothing. I have not gotten a reply in over a week of any sort. No “Got your email and working on it.”, “Sorry we can’t help.”, nothing. So this adds to my other review that their customer service is below a one star as well. Please don’t publicly post you want to help, then don’t. I have presented them with a way to resolve my issue but they have failed to even acknowledge my response. So I continue to warn people to read their contracts in full, ask questions and don’t sign blindly. Don’t wind up like me.

The sales rep got us the right setup. He was able to answer the questions we had and he acted like he cared. He said it would take us about eight years for it to pay for itself and after that, it's good to have. However, we've had nothing but trouble from the billing side of things. The crew finished putting it on in August, it took until October to get PG&E to hook up, and then about every six days, we get a different bill from PG&E. We couldn't see that there was any benefit from the solar because all they did was kept charging us more money. Once the equipment was hooked up, Sunrun was done with me. When I called to find out, they didn't really want to answer anything or tell me anything.

We live in what they call a paired house and when I found Sunrun, they were perfectly willing to be careful not to get onto the other person's side of the roof but installed the panels. Everyone was really nice. My biggest complaint was that it seemed like everybody wasn't on the same page. I kept getting conflicting information and I couldn't easily get some answers to my question. My house faces east and west and everything I had read is that the panels should either be on the south or the west. The first design came back with all the panels put on the east slope of our roof on the house. There were three or four different people that I got in a discussion about it and everybody said they would move the panels and put them on the west side. But I was never quite sure if there was a reason that they were originally put on the east side or not.

Our Sunrun solar rep told us several lies that lead us to purchase a solar system. If you choose to use this company please double check everything the sales people tell you. I will definitely never do business with this company and would advise people to stay away from them as well.

We were hoping to be able to decrease our electric cost as well as to have a backup source of energy. We live in a very rural area. So, we were hoping to have something that we weren't so dependent on the outside power sources since we tend to have a lot of power outages. My sister recommended Sunrun. She was pleased at the time that they did her home. So, we did it based on a recommendation. The process started out okay, but it got really messy in the middle. We ended up starting the process a couple of times with them because of paperwork or documents. We were due to originally get scheduled last spring, and it didn't happen until late summer. Initially, we didn't hear from anybody. So, I was doing a lot of calling back and forth.

My first experience with Sunrun in Nevada was excellent and the installation was fine. It can't be more punctual than that. For that kind of efficiency, I referred several other of my friends to do the same. But I'm having a terrible experience with the second one. They were nonresponsive, had no proposed date, and had an indefinite completion date. They also left a construction site open for nearly a month and a half. The California branch of the Sunrun is making a mess. It has been disaster right after disaster right after disaster and administrative errors and paperwork errors. For the installation, they wouldn't even call back. It's more like abandonment.

The installers from Sunrun were a bunch of young kids, and they were energetic and responsible people. Since switching to solar, I see the benefits for a while now.

I signed my agreement at the end of March and the installation didn't take place until six months later. I didn’t even get the final approval from Maui Electric to connect to the system until about a week ago. Installation was crappy from the subcontractor. But Sunrun came back and fixed it all up. From beginning to end, they did a good job as far as following up, answering my questions, and taking care of my needs. The solar panels are working nicely and accommodating all my needs. Also, I'm paying the minimum to the utility company. There's just one final thing that they have to do, and that is to repair the roof from the subcontractor. That's in the process right now.

They were very efficient and effective. They put in the units very quickly and on schedule.

Everything from the initial work with our sales manager to the team on site was solid. It was a good experience. We got a great deal at Costco. We have a friend who has been in the solar industry for the past 23 years, and he had high recommendations on the equipment that was being used by Sunrun. We’re seeing what we're producing versus what we would have paid before, and the carbon fuel-based pieces are pretty nice to see.

Everything's been fine with Sunrun. So far, we're very happy with going solar. All of our electric bills have been zero. We still have our gas bills. We basically traded one electric bill for a solar system payment, but at least it seems like it's a better way to go. In the next year or two, we'll be replacing our furnace. So, we're gonna look at an electric furnace instead of gas. If we've got free electricity, we might as well use it for everything.

The installers were very okay. But they didn't clean up behind themselves like they could have because I still had to do some cleaning up around my yard when they moved things to get up on the roof. But I just chalked it up. Everything went well. They came and worked and did what they had to do. However, when my insurance company said nothing was wrong with my roof after inspection, Sunrun wanted me to have them inspected. I had to come out of my pocket and pay $2,400 for putting the shingles up before those solar panels could be put up. Since I did that, I talked to the guy named Ian. He's the one I talked to about the little stuff and the inspection. He told me, "Since you're paying it out of your pocket, when the process is completed, I can recommend a gift card for you." Which I did get the $500 gift card after it was completed.

Everything with Sunrun went very well, and I didn't have any complaint about all the processes to the last points. So far, so good but we’re confused because we can use the hot water heater with it, which we didn't know that we're not using the solar. So, our a bill for PG&E went up so much. So we're like, “Okay. I didn't know. I thought we connected to everything.” Other than that, I'm happy so far.

The sales rep was very nice and the installation went well. I don't even realize that the system is there. It's okay.

The customer service was very friendly and the installation went pretty easily. I'm 100% satisfied going solar.

Tyler was awesome. He was very informative. The installation was awesome too. I got to meet the installers and I talked to the electrician. He spent quite a bit of time out here. It was pretty smooth. They got it all up and installed within a day. It was a good experience overall. But their app leaves a lot to be desired. Sunrun can use some support on the tech side, being able to do more with the app, because I can't do much beyond seeing the prior day on it. I talked to my project coordinator when I got my first bill, and we walked through the app. So I understand the functionality of it. But it isn't user friendly.

I Googled everybody and Sunrun was listed as the number one in the state of Illinois as far as being consumer-fair. I was just a little concerned because they were supposed to go over our bill with us. I got a few calls from them but it was only, “How's everything?” When the guy called me, he said, “Let’s go over your bill,” and then he said, “I can't get it done. I'll give you a callback.” I said, “That's fine.” Well, that was a month ago. I haven’t heard from him since. But then we're seeing a little bit of savings with it.

It's getting hotter here in Southern California and we're in an older house. We did have the insulation redone in the attic, but seeing that last summer, the air was running a lot and we were using a lot of power, we looked for what we can do to offset some of this. Once we started looking into Sunrun and what they had to offer, we never really took a hard look at anybody else because leasing was really the only way for us to go. Their lease seemed to be the best workable thing for us.

My solar system doesn't production over 3 months. It is not first time has the issue, it is over 5 times happened since I installed from 2020. I called Sunrun to report the issue and Sunrun set up the appointment few month after... but before the appointment day they canceled the appointment. I continue to contact Sunrun customer service to schedule appointment to fix the issue. after it fixed when I asked I was told there continued production the solar and Sunrun will reimburse the short of the solar. but until now I checked App it was production the solar. After one month there continue has the issue, I called Sunrun to report it again. The scheduled appointment on May 20, 2021 one tech came in to change the fuse in outside box and the issue continue happened on July, and November... the monthly charge continued. Now no one respond for the reimbursement...

I've had Sunrun for almost two years now and I would say this is not worth it. In Illinois, during the wintertime, you will end up paying more than if you did not have the system. Not a good company, not a good app, and just overall not a good company. My system took forever to install, and for a good 4 months the system was not producing the energy they said it would they did not reimburse my account until after the year, and still, they wouldn't reimburse a lot. Overall, if I can remove my system I would love to do it. PLEASE DO NOT GET THIS SYSTEM, AWFUL AWFUL COMPANY. If you live in a warm state where the sun is always out, then it's worth it. NOT WORTH IT IN IL.

I like the lower monthly bill since having the solar panels installed through Sunrun.

The customer service was great. I had a lot of contact with people, and it was easy to reach people on the phone, or they called me a lot of times. It was very hands-on. The people who were installing the panels were very attentive to me and worked very efficiently. It was a great experience all the way around. I was blown away.

Sunrun installed the panels and it was okay. I’m just trying to wait for the summertime. But the salesman was knowledgeable.

I was told my roof needed to be repaired. Okay. No problem. I live in an older house and was expecting that. So, this woman, Jen, emails me to tell me she will be my contact from now on. Great. No problem. Two weeks ago, their roofing contractor texts me to see if January 13th and 14th will work for me. I won't have to be home. Great again. I can work in my office. I was driving to work on the 13th and the roofer calls me to tell me that they are just going to toss my satellite dishes since he assumes they're old. Ummmm. NO! I have satellite TV and internet (even though I do have to switch to a faster service for internet soon).

We reached out to Sunrun and the guy that we worked with was based in Utah. They gave us the greatest information and they were very thorough. They had people come out and examine our rooftop and they even flew a drone over the house to take the dimensions of the house. They did a wonderful job of figuring out how many panels we would need and where they would be put on the roof. They also did the permits. They did all the paperwork for Edison and all we had to do was sign a few things, and we could do that right online. They were always right there to help us and answer any questions thoroughly. They did a magnificent job.

The experience with Sunrun was very easy. Expectations were not set clearly but ultimately, it was done. Part of the problem was that we purchased a backup battery and when they came to install the panels, they didn't have the backup battery. The people that were installing did not let us know that they didn't have the battery until they were walking to get back in the car. They said, "Oh, by the way, we didn't have the battery. There was no battery available." We had to wait two more months for the battery. That was totally unacceptable because we can't use our system. We had it installed in mid-July and the system didn't get turned on until October because of the delay in the battery. We live in the desert where it gets very hot, and we wanted to have solar to power our HVAC system and it wasn't available until October when we really did need it.

Our system has been installed for over 3 months. It is not functional. Customer Service, Tech repair are unprofessional and do not know what they are doing. Every time someone comes to "repair" the system they send a new tech who tells us there is something totally different that is wrong. They tell us they will "be back" later in the week or early next week... No schedule done, it gets scheduled for the following month. Do not get Sunrun!

Until now, working with Sunrun has been good. The service is perfect. My bill also is coming down. So, I’m very happy.

I told Sunrun that I wanted to get solar panels on my roof and they designed it all out. They were very respectful of our space and time and got it in, did the job, and got out. They kept me informed. The representative explained it, but then I get periodic emails from them that they keep me up on the technology and my own personal usage, so their follow-through on the service was very good. It just took a while for them to turn it on 'cause they have to interface it with the local energy company. I've only got one bill on it so I haven't seen the savings yet, but it's running and it's operational. I expect to see savings on my monthly bill hopefully within the next six months or so.

The sales rep was very honest and he was not pushy. He was there to make the best choice for us and I really appreciate that. He gave us so much explanation. We kind of knew what we were talking about and he was comfortable talking to us like adults who knew our information.

We're not getting used to the panels. Plus, the fact is, with the snow in our area, we have no way of getting it off the roof. Sunrun said to use a hose to get it off, but they suggested not to go up on the roof. But with no sun and snow, any little light that gets through the clouds isn't being helpful, so we gain zero kilowatt hours. Also, the people that recommended them haven't received their gift card. We recommended somebody too. They called but they never called back. I called my sales agent several times and he has not returned the calls. We had given information for somebody to look at it. Overall, we're not satisfied.

It has been a nightmare dealing with Sunrun regarding a leak caused by broken tiles left on our roof during installation of the solar system. The company was unresponsive, dismissive and callous regarding our concerns for the damage to our house. The investigation to our claim was a joke and the company denied our claims without proper and thorough inspection. There was 2 months of frustration going back and forth with Sunrun, and still no action and response from Sunrun as we watch our house fall apart.

Sunrun gave me the option to lease and my husband liked that option rather than buy. I was kept in the loop through the whole process and they did a lot of the footwork for me. So far, I'm very much liking it.

The salesperson, Mike, came over and he explained everything really well. He was by us the whole way of the enrollment process. Without him, we wouldn't have done it. Also, the installation crew was perfect. They explained a couple of things to us and they were out of our way.

We are having one hell of a time getting SunRun to live up to and abide by our contract. This is not a new problem and we thought that it had been resolved when we were with Vivint. Our mistake. To begin with, panels were removed from our patio cover to build a new structure. The job was only going to take one week. I sent a message to a specific rep with SunRun that it would only take one week. The job site supervisor for the removal confirmed that the patio would be back up in one week. It took 3 months for SunRun to reinstall the panels.

I had a very good time with the person who sold me the system and with the people who installed it. I had a new roof put on as well as the solar equipment because my old roof was too old for it. It's been a few months now that the system has been operating and it seems to be functioning correctly. The only thing was my power line to the house from the power pole cut across an area with my roof and the installers couldn't put the panels under that power line so I lost some area of my roof that otherwise would have given me a layout that would have given me about 1,000 more units. Other than that, my system seems to be doing well and has radically reduced my electricity costs as one would hope it would since it sent me back about 18,000. I looked at my first electric bill that went from $110 to $8. So far, I'm totally satisfied with my system and with the people that worked with me from Sunrun.

When I sat down with Anthony, he told us the layout of the roof and how the panels would collect the energy, and the number he gave us for what our monthly cost would be, and we were floored. It saved us even more money than we had for our bill at our last address, which was a much smaller home even. We were very excited. Everything went very smoothly, from when we first spoke to the sales representative to getting the panels installed. I'm just waiting now for the system to be turned on.

The process was very easy on my end. A person came and gave me the estimate. Once I decided yes, they came and installed the panels. They were very professional. I was satisfied enough to recommend Sunrun.

They did the installation in one day, but then it didn't pass inspection. So, they had to come back another day. But overall, they did a wonderful job.

Sunrun did a good job. We bought the house from someone that already had Sunrun. So, we already had solar panels but we decided we don't want more because we weren't getting the return like we should have. We figured the electric bill is still high so we’re trying to get to the point where we could be self-sufficient or off the electric grid. We had the battery backup for emergencies.

The whole process went very smoothly. I was very happy. I'm putting out more than I'm using so far. I'm very satisfied.