Sunrun Reviews

My brother used Sunrun and gave me the rep’s contact information. I gave them a call and they came out. We went over the different plans and options that were for me, for owning and not owning and what was in my budget and my usage of electricity, what I have in my house, if I had an electric car, and so on and so forth.

Sunrun was included in the house that we bought. They said that its solar is gonna be Sunrun. As of this time, I haven’t been paying PG&E because of the solar. The hardest part was I could not understand how to turn it on. I thought someone would be coming to demonstrate, but they only sent me an email with pictures. I try to set an appointment for them to come, but it’s like a few weeks after, so I have to figure out how to turn it on until I was able to. I've had a good experience with Sunrun. We were able to save a couple of months because of the solar panels.

Sunrun is an irresponsible, unprofessional group of scammers. Their systems never works and when it does it constantly is in need of maintenance. They are not responsive and while their system is not functioning, you will be paying high electric bills. And at the same time you will be paying their high equipment lease payments too. Don’t get close to these guys. They are a bunch of crooks.

It was the worst thing I have ever done is to allow Sunrun to put solar on my house. They told me which was a lie that they were working with PG&E, which is my power company and that my bill would only be 162$ and of course the percentage increase every year, and my electricity bill from my power company. Would be $12 and change. Which was a lie they get paid by the government to do the installs but they don’t put enough panels on the home to allow for the usage that you use. They say that the battery less 24 hours to 36 hours it doesn’t even last six hours. When I first put the system in my breaker keep popping. They told me that they would come out and it would be no cost to me, that they would take care of the bill if there was any repairs.

Customer service is abhorrent! They were just giving me the runaround. Billions of emails are sent every year with a 99.99% success rate but somehow the 3 emails sent to them never went through. It took months to fix something covered under warranty. Go elsewhere for your solar needs.

We initially contacted Sunrun for our first system in 2023 at our home in Beverly, MA. We decided with Mike **'s guidance to install a second system at our son's house in 2025 in Salem, MA. The communication and expertise shown, especially in our most recent installed system in 2025, was excellent throughout. We were concerned about some electrical and roofing improvements needed prior to the installation, but Miike found solutions and the whole process took only 3-4 months. Your installation and support staff are also exceptional! We haven't paid anything to Nat Grid in almost 3 years!

My system was out from March 2025 till September 12th (Sunrun is supposed to be monitoring the system). I have been getting bills from my electric company, which sunrun is not reimbursing me for!!! Over $1500 paid to the electric company which I was responsible for!!! Do not use them!!! Go with someone else!!!

I had to redo my roof due to an old patch that the insurance company wanted me to fix. My roof wasn't leaking before Sunrun did my roof and now it is, and they said that wasn't their fault. I’m stressed out because whenever it's raining, it is like a disaster. The guy offered me cash to apply to Sunrun to get solar panels. When the roof was about to get done, he said he was the one taking money from his pocket to get my roof done. I was confused about that. He was unprofessional, very nasty and rude. That person cannot be working for the company. He never picks up my phone when I call and doesn’t talk to me anymore.

I am very happy with my experience with Sunrun. All their people whom I had dealt with were exceptional. From Kim, who started this project with me, Ian and his installation team, who had the install done in one day, and Jennifer, whom I am still in contact with final details since my system went ‘live’ two days ago. I look forward to lower electric bills next year since we will have to ‘change the clocks again’ and sunlight will be decreasing.

My experience with Sunrun has been excellent, and so far, I'm comfortable with what I have. I've seen the benefits.

I am so disappointed with Sunrun. My friends and I talked about our experience with them and they said, “They are good only in installation. But if there is problem, they are not answering us." It's the same thing with us. We need to ask for more assistance from Sunrun, and they have yet to appear to us since the system was installed. We've called so many times, and we did the email as well, but nothing happened.

I googled the reviews online and there were pretty positive reviews about Sunrun. When I first got the solar set up, they came out here and were really nice to work with. I’ve been with them for about three years now. Their customer service is good. I've never had a problem. And when I've had issues, I’d call them. They resolved my issues very quickly, as best they could.

I was looking to eliminate my power bill. I signed up with Sunrun. I got 12 panels and the installation went very well. They were done in a day. The solar does take care of what I use, but it doesn't make enough to pay the base charges like I thought it was supposed to. Also, you never have ownership of the panels. It turns out to be a lifelong lease with them.

I've seen Sunrun inside of Lowe's, and I trust Lowe's, so I decided to go with them. However, my experience has not been very good. I got solar and I still pay electricity bills. And I was having high electricity bills. When I asked Sunrun if I could buy another battery, they told me no because I just had the solar installed. So now I have a Sunrun bill and it's $100.60 something plus Southern California Edison. It's like I didn't even put solar. The electricity bill is a bit lower, but with the bill from Sunrun, what I’m paying is almost the same.

Going with Sunrun has been good and I'm glad I did it. The process was comparatively trouble-free.

One of the contractors Sunrun used messed up our roof and we had leaks. One of which we've called and they still haven't fixed. They also used another subcontractor to put in the electric panel and they wired some of our sockets reversed. It cost us $2,000 to have it fixed. It was not good. Sunrun didn't tell us the truth about the cost as well. They said $50 a month but they didn't tell us there was a $100 surcharge also. We live on our disability and Social Security and that didn't help. We had to take that amount out of our food money. Overall, we're saving some money, but not as much as we would 'cause we're paying out that extra $100 a month that they didn't tell us about.

Sunrun's customer service has been good. I'm happy. I had to pay some money for the installation, but my experience was very good. I saw some changes in my electric bill the first time for the first system. On the second system, I did not. But based on the production, I should be good.

I saw Sunrun at Costco, but I didn't talk to them there. I saw them at a couple of places. I thought they looked good. They came out to look at the roof and checked inside the attic, and told me they would put the system on both sides. They installed it quickly, and within a day. It saved me some money and it's more constant now. My electric bill would have been a bit more in the winter, maybe a bit less in the summer.

I got some basic information about Sunrun through a blurb at Costco, and then they did an official presentation at my house. I also had Sunrun at my other home 12 years ago. The installation this time around was done in about four to six of hours. But from that point until the energy did its thing took two weeks. Being that it sends the energy, it was within reason. Sunrun mentioned how long it would possibly take and it was well within their estimate.

Sunrun had the no-upfront-cost offer in Costco and it was very easy to sign up. The first time, we went with just the panels, then a few years later, we went with more panels and the storage. They told us when we got it to set up the Tesla app for the batteries, and I have the Sunrun app on my phone too. I used them during setup and I look at the power usage. Overall, we're very satisfied. We were seeing the cost savings with just the first set of panels, but it wasn't where we liked it, so we were gonna get some more and then thought, “Go ahead and do the batteries also.” The cost is still a little high, but we very much believe solar’s the way to go for everybody.

I have noticed a big difference since using Sunrun. However, it was not thoroughly explained to me before they put the panels on. They need to be more thorough in explaining to you. Because when I saw on my bank statement, “Sunrun, $128,” it's okay, ‘cause I understand, but the rep didn't explain that part to me. Neither did he explain when it says no-cost solar. They also should have explained the placement of the panels. I would love to have known, because it doesn't cover the whole roof. It's just the parts and portion of it. But other than that, I'm satisfied so far with my experience with Sunrun.

Our light bills were extremely high. My friend had Sunrun and their installation was free so we went with them. We've been running on solar maybe about seven months now. And I can see the difference in the air is -- where your house collects a lot of dust, we don't have that anymore. As far as the energy, it's good. Some of my lights blew out at first, and I had to replace them. But other than that, it's fine. I didn't have problems with solar.

The installation of our Sunrun went well. The reps came and did their thing. They looked at the panel board and they started setting up. Everything went smoothly. I would recommend Sunrun.

I recommended Sunrun, but people are still a bit scared about it. When I had Sunrun installed, the customer service was great. They told me that even if the electricity was off, the system wouldn't go off. I wouldn't be without electricity. Yet the other day, the electricity went off and my system went off, too. I didn't have electricity. I called Sunrun and they told me I needed a battery. I asked, "Why didn't you put the battery if I said at the beginning that yes?" They said, "Florida Power & Light doesn't let us to put it on." "Why didn't you tell me from the beginning? So I wouldn't expect to have electricity when the electricity goes off." It was a big damage because of the lightning.

I pay $148 a month for Sunrun’s system and my PG&E bills are 70 bucks. My bills have been significantly lower. I don't have air conditioning but normally, I'd be paying $400 on PG&E bills, and they raise the rates continually. Sunrun increases the charges on an annual average but it's nowhere near the percentage rate that PG&E does. So, I'm very happy with that. The app provided by Sunrun allows me to monitor my usage along with my annual and monthly billing, to make sure everything is okay.

Sunrun's customer service was good. They were very helpful. The only thing was we didn't get a battery bank, so that when there is an emergency, it snaps over to the battery bank. Since we didn't really know much about solar, we didn't know that that would be a good idea. We wish that we had done that. We can't count on the solar panels on cloudy days or rainy days since there's not as much solar energy on those days.

Customer service is poor and they won't repair the system or meet contract obligations. My system had been down for a month, and they state they would have someone come do an inspection and made me sign off on it. Have not heard back from them and customer service won't provide an update. System is under warranty but they want to charge $500 for the inspection, even though their monitoring equipment tells us all exactly what the issue is.

I was solicited to get solar panels and I did both of the options Sunrun offered. They're working very well. They had to do some additional repair work that they did not realize initially, but they took the entire burden on themselves to do that. It was very impressive. The price was also as good as they could manage considering the issues.

I definitely recommend Sunrun because the reps are really nice and the people who came installed were nice, too. They cleaned up behind the stuff. Everything was top tier. Very professional, too. It's been excellent with our electric bill and it really has helped us manage our money better.

So far, we like having solar energy very much. An insurance inspector came to inspect our house. And then he said that our house is perfect for a solar energy. He contacted Sunrun and then they came out for us. When they installed it and everything else, they were very good, efficient, quick, and polite. Our bill is cut in more than half.

I love the transition to solar. It was a good decision. It's wonderful knowing that we're being green and significantly reducing our carbon footprint. My experience with Sunrun has been exceptional, so far. I've noticed a positive change in my energy costs compared to what I used to pay with the electric company.

We've never had the house without solar. Sunrun came with the house. It was a new build. Everything's working since we moved in.

We're definitely saving money with having Sunrun solar panels installed. We finally got it up and running in September, two years ago. We started seeing a little bit, but it wasn't until the next spring. One downside we have with it is the snow. It just doesn't melt off, and it doesn't slide off because our roof is not terribly pitched. And with the snow, we lost quite a bit of usable time with that. That’s a problem that we wanna look into before the next winter.

Sunrun put our solar on when we bought the house a,nd then we called them to put on more panels. The customer service was excellent and the installers did a great job. I had some questions about backup batteries and they helped me. So, it was a good experience.

Going with Sunrun sounded like a very good deal because even if I lost power, I would still have a battery with some power in it. It would keep me going. Plus, it didn't cost me anything for Sunrun to put up the system because all the equipment belongs to them. The only thing it cost me is what I pay for my power every month. They took an average of what I was paying before and it's a reasonable amount.

So far, my experience with Sunrun has been good. I haven't really noticed a lowering in my electric bill, though.

I'm just leasing from Sunrun and I'm on my third year with them. They have great service for me. I haven't had any issues with their customer service. The first year when there were a few problems, they were very good and very responsive.

One of the neighbors got solar and I decided to do the same. I saw Sunrun's rep doing something in the area and we asked him about it. I had 11 panels installed, which have been in place for over a year. It's a fair price because I got NEM 2.0. Also, I get a small bill from SDG&E.

I've been with Sunrun since last year. At first, a Sunrun rep came around my neighborhood and he was good. If I had questions, he would answer them. If he didn't know, he would call back and get answers. It was great. The installation team was fantastic too. They got here, put the system in without any problem and I've noticed that I pay less now. I would recommend Sunrun.

Sunrun had a street team on our street and they stopped by at our house. My wife talked to them, and then we set an appointment. Through the whole process, Sunrun was very open and honest. The service has been on since March, and through July, we haven't paid anything. We still have a credit. We should be getting our electricity bill very soon for August. I looked at the meter a couple of weeks ago. I think we're gonna have another big credit in August because we didn't have the air conditioning on. So, that's a good thing.

I reached out to Sunrun several times because I couldn't use the Tesla backup system. They attempted to assist me, but when their rep came to my house, he just encouraged me to buy the system and never followed up, even after I expressed my need for help. Numerous calls to their customer service went unanswered, and though one lady seemed eager to assist, it was clear I needed in-person support. I wouldn't recommend them based on my experience.

The Sunrun solar panels are working very well. They're very helpful. The Sunrun rep was also offering 1,000 to everybody who got a customer and it concerned me when I learned about other customers who had not had their connections set up even after a year of getting the panels.

My Sunrun system broke down. I got it in April and it's not charging. I tried to get ahold of Sunrun's guy, Jim, to come fix it, but I can't get ahold of him. He showed up once and he started charging it, then it worked for about three days. I haven't talked to Jim since. Overall, Sunrun is a good company. Their customer service is very good, but I'd like for my system to start working. It used to be that I could hear it crackling by six feet away charging. Now, I can't hear anything. If the system is not working right, it's costing a little more and that stinks.

So far, Sunrun's energy service has been very good. The product that they provided has been living up to what it is that they told me that it would do. Also, the energy consumption as well as what is being saved was accurate with what they described.

I recommend Sunrun to everybody. I like the concept. Sunrun was recommended from a friend and the salesperson was amazing. He provided information in detail. He repeated himself 1,000 times. I had no unanswered questions, and he was perfect. It has only been six months since I switched to solar, but I'm happy. Everybody's bill is skyrocketing. Mine does not. During the summer, my air conditioner runs nonstop because I have a husky at home. I had huge bills during my previous years, around $400 to $450 per month. This summer I only paid $80. Sunrun installed the system correctly to maximize the outcome and it's enough.

Having the Sunrun solar panels has been great because the cost is great and I know how much I need to pay every single month. I know that it's good for the environment, so it's definitely has made us happy here. The installation of the panels was quick and easy as well. Their customer service has been excellent as well.

Stay away from this scam please. I fell into the hands of false advertisement, signed 25year lease which the liar made sure it was under my spouse name who was not present at the time, lied to me that if I sell the house or not satisfied, they will remove the panels. I have complaint several times, but they walk on top of me and tell me whatever you were promised is between you, and the salesman.

The installation process itself was smooth, and the crew did a great job getting my solar system up and running. However, my experience with the sales process has been very disappointing. During the contract phase, my sales rep, Sebastian **, assured me that I was eligible for a promotion that would cover my first year of solar costs.

I should go back and redo the ratings on all the Sunrun Customer Engagement representatives and give them all one star only- why: my issue is NOT getting resolved. I spoke to reps on 8/22, on 9/3, on 9/10, and on 9/12. All four very polite and seemed to want to be helpful but not able to explain WHAT HAPPENED and WHY I am not getting my refund and if the issue has occurred before or can occur again.

Our Sunrun system has operated for almost ten years with only one issue which was found by Sunrun remotely and fixed quickly and efficiently. The Sunrun billing has been paperless and accurate. Sunrun could offer annual system check/solar panel cleaning plans.

So beware; what they say ain't necessarily the truth.

System installed 7.14.24, signed off by Fresno county 7.21.25. Issue 1:system did not start up for 4 months Dec 4.2024 (worst month of the year-dark month). Issue 2: Using their mobile phone app I discovered the battery was not charging for 3 - 4 months. (Sunrun doesn't monitor battery performance just panels) - since day 1. Last thing I expected. Took 5 weeks to have a tech on site to resolve. (reimbursed $75.00). Issue 3: Solar panels under performing. I reported June 10 2025. Tech onsite July 2nd 2025 (no repair at tis time). Techs to repaired showed up Aug 20th 2025 and repair (replaced 4 rsds units - fire protection, 1 per panel/4 panels out of 16 not producing), system less than one year old. (reimbursed $100.00). Note: I notified them by calling and screenshots (25% under zone target - contract perf number minus 10% buffer per agreement).

Extremely disappointed. Was assured that they were putting more than ample capacity on my roof to power my existing air-conditioning unit and my future pool Appliance but as it turns out the panels they installed don’t come close to supporting me. I have been fighting with them for three months to no avail. I am getting zero support.

Sunrun is a predatory company with awful customer service. It takes months for even simple issues to get fixed, and they offer no compensation for their failures. Our inverter didn’t work from the very first day we bought the house, and it took them four months to finally repair it. The seller had already bought out the contract because I refused to be stuck with such a worthless agreement. After the long delay, I asked about compensation since they had been paid for electricity they never provided. The response? “No performance guarantee—too bad.” This kind of treatment shows exactly why Sunrun is failing as a company. Unfortunately, it’s not happening fast enough for the customers, they continue to take advantage of.

Had the system since 2015. Was averaging about 200Kwh per month in electric credits. Now down to about 15 on average per month. Called to tell them they have an issue and not communicating to electric company correctly. The electric company and independent consultant verified this. Sunrun wanted to charge me $565 to come out for a service visit. I have never been charged over $80 for any type of service visit. They are total scammers. Stay far away.

Sunrun is a horrible company. But they lie to you. They put enough solar panels at first so that you don't see a bill until summer time. Then you get hit with a $450 bill from aps. And when you bring it to there attention they tell you that you have enough panels and since I don't have a battery, which they said I was going to get and never got. Now they tell me that they are not allowed to give me more solar panels or a battery. Go elsewhere and save your money. Don't let this company scam you like they did to me. Plus they file for bankruptcy more times than I can count.

I had a really great experience with the Sunrun team. Brent, my sales rep, was great and responsive to all my questions and guided me through the process, and was fully transparent from the start. The entire team took care of me from start to finish, and I highly recommend Sunrun as your solar company of choice!

Best communication ever! They kept me in the loop the entire time throughout the whole process. They handle all the required paperwork with permits and let you know ahead of time when things are happening. We are very happy! I would recommend it for anyone tired of paying a crazy electric bill.

Sending people door to door is not welcome. If someone wants the product they know where to find it. Sunrun is just another company in the deluge of solicitations. I will never do business with this company and I will post on my local Facebook group that Sunrun is one of the companies sending people door to door, something our community has been plagued by in recent months.

I’ve been with Sunrun for several years now, and my experience couldn’t be better. From the beginning, they made everything easy and professional, and over time they’ve proven to be a reliable company. My solar panels work flawlessly, month after month I see savings on my electric bill, and the best part is that my utility company even gives me credit for the extra energy I produce. It gives me great peace of mind knowing that I’m generating my own clean energy, saving money, and contributing to the environment. Customer service has always been excellent—they respond quickly and with clear solutions. I totally recommend Sunrun. After several years, I can confidently say it’s been one of the best investments for my home.

Can't think of a single positive thing to say. System sold by Boundless Energy, installed by Freedom Forever, and now 'maintained' by Sunrun. Near constant calls for system malfunctions, billing blunders, etc. to Sunrun. Case #s are created without any follow-ups and zero resolutions. Keep calling, get assigned case #s and then call again due to lack of progress. Additional area of 'joy,' get shunted between the 3 companies, each saying the other is responsible. A system that promises to keep giving headaches for the next 30 years. Please stay clear of all 3 outfits so your life isn't reduced to a constant nightmare.

My wife passed away on March 25 2025 after a brutal battle with cancer, she was the one who paid the bills. It was a horrible ordeal to go through, and because of it I got behind on paying the bill. Sunrun therefore put in a case for a shutdown. After I got back on my feet I paid all of what I owed to Sunrun and kept current on my bill, they assured me that the shutdown order will be cancelled, but on 8/1 they shut it down by mistake, because someone on their end forgot to cancel the shutdown order. They admitted it was their mistake. This mistake cost me almost 300 dollars in lost power production and only offered me 75 dollars, so much for fairness and accountability. I very much regret doing business with them, and recommend people to avoid them.

The entire process was pretty much flawless. My sister used SunRun and recommended them to me. Our salesperson explained everything completely, comparing our current electric bill and what we could expect once solar was installed. Installation went perfect along with documents and permits needed. Too early to tell what my saving may be but everything up until now I was very pleased with.

I did the contract with Sunrun in 2022. The service was done on February of that year. I was in the hospital with my daughter as she was having a surgery. One guy from Sunrun sent me a text wanting me to send my recent connection bill from Duke. I said I’ll do that once I get home. That was in July.

I've had solar from Sunrun since 2016 in our house. We moved down to Athol and it's an all-electric house, so I went solar again.

We’re trying to save on electricity and help the environment. The presentation from Sunrun was good. We understood the program. It took us a month to decide. Installation was very easy. They didn’t bother me and just did the job. I feel like I’m getting the service that they promise me. I am satisfied.

I really like Sunrun. The people were nice and I had a good experience with it. Having solar is saving me a lot of money.

The Sunrun installation was done in one day. They had about 10-man crew and they put it together. It was very simple and they worked very quickly. I didn't have to do anything. They just presented their case and I liked it. I've had it for two years now and had the same bill amount every month. I haven't had much contact since they installed it, but it's working all right.

Sunrun was cool. I had the presentation years ago and they were nice. They took a look around the house, set a date, then they came and did what they had to do. It's saving a lot of money during the summer. They did have to come back and work on a leak in my roof and that was good. Their app also sucks. Sometimes it's down and I have to switch between accounts to pay. Not everything is all in one spot.

The Sunrun presentation was very pleasant and informative. The installation took only a day and the installers were excellent. We've been getting zero bills. We did get a couple of bills towards the end of the winter when the panels were covered and there wasn't much sun. But for the most part, we've had no bills. The experience was very positive.

We got Sunrun through a Costco program. We felt that if Costco was endorsing it within their warehouse, it was a good company. We had started thinking of getting solar, but there are so many solar companies out there. Luckily, the day that we went to Costco, they had a Sunrun representative, so we scheduled an appointment. It went great and we signed up for the service after our appointment.

An odd little fellow came to the front door on a Saturday and he started talking about electric meters. One thing led to another, and he started telling me about solar. We got a bunch of panels up on our roof. We pay Sunrun for those and that will run for 25 years. Our bill now averages out to about $10 or $20 a month. I had the feeling that I would be saving a lot more, but the little bit of savings that we get is pretty good. Each month, our utility bill says that we're gonna be paying $28 to be connected to the grid and there's no charge for electricity.

Sunrun back in the day was Vivint, and we've been with Vivint since 2013. At the time, it made sense because our bill was dropping lower than what we were paying. Now because we're still under that lease and we started the battery bonus program and got the Tesla, we have two lease agreements going on, which surpasses the highest we’ve paid when we didn't have any PVs. We can surpass $350 easily, which is way more than we originally started.

Sunrun has been a godsend to me, I love it. Some people came and they talked about the solar panels, that it would be connected to Nevada Energy and Sunrun would pay for it and Nevada would pay some too. There was a problem with the installation, but it's been taken care of. They shouldn't have put it on because the shingles were so bad up there. Now the new shingles are up, and I'm waiting again for a county inspector to come out and check it, and then I can get my solar panels back up. It has saved me so much, I'm so happy with them.

Getting Sunrun was an easy experience. I just got the solar panels and the installation was okay. I have seen a little savings since I have had them.

Enrolling with Sunrun has been great. They also had a good price point. I spent $15,000 on the system and I haven't paid a bill in two years. I use their app to track my progress with them and it's user-friendly.

Our representative, Kayvan **, was knowledgeable, professional, and explained everything about the company, the product, etc., and answered all our questions. We are glad that Kayvan came to visit us when we agreed to meet with him, explained everything about Sunrun, their product, how the system works, and answered all our questions. We have had a great experience with our solar system.

I strongly caution anyone considering Sunrun. My experience has been defined by misleading sales tactics, broken promises, and total lack of accountability. I was provided with specific figures by a sales representative — including via text messages — and was even issued a $2,000 check to match what was presented as my post-incentive cost. He had an associate on speaker phone walk me through those same figures to reinforce the pitch.

I bought the polar system from Sunrun last December. It worked fine for 5 months. Then one day I learned that “communication error” on the app. When I checked, the circuit breaker was off and no communication for the last month. I received no alert. When I called the Sunrun customer services, they said that since I already paid off I have to take care of it on my own or they will charge more than $500 for a technician to come over for a diagnostic test. So sad!!! So now I have to check the system every hour or two to make sure it works, if not then I have to reset it. They told me there was no other way. :( If you are so crazy about solar system, I would recommend maybe you should rent it instead of paying it off. What an expensive lesson to learn!! I regretted.

My experience with Sunrun has been awful. I had two Tesla batteries and panels added to my existing solar panels. The system has yet to perform anywhere near what it was allegedly built to handle. The customer service has been insulting at best. The bills from the utility company remain unchanged since the installation. Last night, we had a planned outage, and the batteries did not have enough power to maintain the house for the duration of the outage.

When we bought the house in 2018, it had a Sunrun system on it that we inherited, but did not have what we have now. The guys at Sunrun were great. They came out fast and did their job in one day. We really got everything that Austin said we were gonna get. It took a month between when they put the solar panels on our roof and before we could turn it on. That's probably a normal delay ‘cause you get PG&E involved and they gotta do certifications. The original 15 panels, we're still paying on that. It did not have batteries, so we were only getting help from the panels during the day. We probably weren't using our system quite right. We should have done more of our loads during the day. When I see the PG&E bill come in and it says, “Don't use power between these hours,” I didn't understand that. That worked against us a little.

I am so disgusted with my experience with Sunrun customer service I feel the need to write a review. My initial interactions with Sunrun over the 15 or more years I was a customer were fine. Responsive service with regards to panel's functioning and easy online payments and access to account information. Unfortunately, at the time of the sale of my home, I opted to transfer my account to the new owners during escrow. This is when my nightmare began. My escrow closed March 28th. I received an email stating my account successfully transferred on April 4th. Despite this I continued to be billed. When I called to fix this, I was told that I must contact the transfer department and speak to the person responsible for my transfer since my account reflected the transfer was in progress.

A girl from Sunrun was at my street and explained their company to me. If they're not gonna charge me for the solar system, it's fine, because I'm a widow, I have two adopted children, and I don't work. She says, “It's gonna help you on your bill, but you're not gonna get charged.” They didn't explain to me clearly how everything was gonna work, though. Right now, I like the bill with Sunrun when it comes in, but they raised up their monthly. It used to be $116 but now it's $120. I talked to the manager and she says every year, it's gonna go up. They didn't tell me that. They also charged me the whole month of March, almost $500. They said it's from the solar system that I'm renting. They didn't tell me that was gonna happen, either. But I recommended Sunrun to my friends. They have other companies, but I told them I like this one because my bill is not as high as it used to be.

I hope I'm seeing better results with my solar, and I would have liked it to be less expensive, but I was very happy with Sunrun. The representative that came to my house was very informative. The only one part that could have been better was the installation. They couldn’t finish the installation of the panels that day because of the weather, and they left the panels in front of my house. Later on, my camera picked up somebody trying to take the panels because they thought they were scrap, so I had to call 911. My husband was upset that the contractors didn’t leave the panels in the back of the home. But they did ask me if it was okay to leave them in front and I said yes.

We decided to lease rather than purchase Sunrun. I really like solar. There's been a few blackouts, but we didn't even notice.

I heard about Sunrun through Costco and my next-door neighbor who has Sunrun as well. Everyone is getting solar here. I needed a new roof and since I’m putting on new ones, I decided that I should also go with solar. The thing that I liked about Sunrun was that we were able to put together a package of a new roof and solar which was a key versus a competitor. I’m trying to save costs and also trying to be better on the environment.

We had a Sunrun salesman knock on our door. He let us know there was a program that paid for the panels. We’ve been approached many times ‘cause of the location of our house, it gets a lot of sun. We decided to go with Sunrun and I had a good experience with them. Their reps were very knowledgeable and helpful. We went along with their recommendation as to how many panels are to be installed and the installation was smooth. My bill is significantly lower so everything seems to be working out fine. I would definitely recommend them if they’re interested in solar.

The customer service from Sunrun has always been good. First, we're getting everything at Sunrun. Now, I got the battery. But they can have a percentage for use through the electric lines. And the installation team did a great job.

I've seen Sunrun on TV and then again at Home Depot, where a salesperson talked me and sold me into it. But after that things went downhill.

Sunrun was referred to me by a friend. I was impressed with their presentation and they were willing to make everything very clear and understandable. The installation of my solar power system went as smooth as it can be. It’s been working fine since they started the system. I’m very happy with the outcome and the amount of electricity it’s producing, which has basically eliminated my electric bill so far.

They will deceive you, they will make promises they will never keep. Warranties mean Nothing to Them! They make excuses not to cover you once installed and leaks are detected. They will perform an “Inspection” of you roof prior to install insist you need a copy of the report prior to install. You will need it in the event of damage to the roof. I still say Never install solar power but if you insist. Listen to my advice, Not Sunrun Ever!

My son in Silicon Valley had solar panels on his roof and he told me how well he was using those. He's had his for 15 years and it was the same company that Sunrun eventually turned into. The cost of electricity going up made me interested and I’ve had Sunrun for four years now.

I like solar. When I talked to the salesperson, the plan we came up with was really good. I have a flat fee to rent the panels and they replaced my roof and cut down a tree for me. My house is supposed to produce 110% of my energy. 110% is pretty damn good. That means you're getting a credit, except for June and July where they disconnected the box and didn't even bother coming back for weeks.

Sunrun is really good. I signed up with National Grid and they sell the electricity back to the people. In the winter time, I paid just a little bit. Sunrun has been really good and worth it. It helped me a lot. The only thing I don't like is that the leaves get underneath it. So much stuff can get in there. It’s hard to get them out too. That aside, I would recommend it.

One guy was working next door and saw me getting into my house. He asked me if I was interested in solar and gave me a breakdown of things. I said I’ll try it and he came the next meeting. He brought a drone. He didn't even enter my house. He did everything out and out and was very quick. I give him full marks.

I got a call from a salesperson and that interaction was good. The only negative thing is it took a long time to get the system activated once the work was complete. Other than that delay, things were fine.

I really had no problems with Sunrun. They had a representative come out to the house and they were very informative. Since the installation of the panels, the experience has been very good.

Sunrun had a person walking around the neighborhood and I talked to him and it made sense to get one. The installation went fairly easy. The only hiccup was SDGE coming by and putting a stamp on it so you could look it up. So far, Sunrun has been pretty good. They have an app that sends me updates about how it's working. They came out one time because there was something going on. They came six days later, checked it out, and fixed the problem. My electric bill hasn't been over 20 bucks since they hooked it up.

Overall, Sunrun was very good. I was very leery of solar. But when they came, they told me what the proposition was and they going to lock in my electric rate and have a fixed bill. That was the biggest thing to me. I always thought it was gonna cost tens of thousands of dollars. But this guy came around and he's actually a very good salesman, really nice, and seemed very honest.

We got Sunrun to save money on my bill each month, but it's been over a year now and I'm not saving money. I'm paying over $150 a month to Sunrun, plus my electricity bill still. I thought my bill would be lower but I'm paying around the same amount. So I don't see the benefit. There was a problem with the installation too. When they installed it, we had to wait for PG&E to sign off. They did and the system worked for maybe two weeks then it stopped and it blew my sockets. Something wasn't wired right. They did compensate me a little, but it was not enough. I had to get an electrician out to rewire and do things in the box. I think I made a bad decision. I should have continued paying my PG&E.

They have good customer service. I have an app to keep track what we're producing and the product is good.

I talked to my neighbors, four people in my neighborhood use Sunrun, and they all had great experiences which led me to choose Sunrun.

Sunrun was very efficient and they did a good job installing my solar panels. That went very nicely. Customer service was fine too. Now, our bill is a bit less expensive.

We kicked the idea of solar around for two or three years. We finally decided to go with Sunrun Solar this Spring. No high pressure and I liked that the solar panels came with two batteries so we could enjoy the solar electricity 24 hours a day. The people at Sunrun changed out our electric breaker box, it was forty years old, just before they installed the solar panels and the two batteries. They were quick and efficient. Four installers came just after 7 a.m. Two on the roof and two on the electrical. I was ready to get into solar power! Then came the news that while they completed the installation before the end of July, we couldn’t use the solar panels until first the city inspected and then Edison. They told us that could take until the end of September. We were not expecting that. Our monthly electric bill has reached over $400 a month during the Winter and Summer.

Very misleading. On average we pay more to Sunrun and our electrical company combined than we were when we didn't have sunrun. Would have better off purchasing from another company. Other issue is they don't clean up after themselves. Yard was a mess. If could would get out of this agreement right now.

I am disabled, confined to a wheelchair and live by myself in Valley Springs, CA. I had Sunrun install solar panels, with the promise of them lowering my electric bill. But, I have had nothing but problems since they were installed. At first the meter was not working correctly but getting them to come up here has been such a chore. I have to wait months for them to provide a service call. And, my electric bill is still very high, I pay almost $300 a month on top of $160 a month to Sunrun. My neighbor and his wife who have the same solar panels from Sunrun only pays an electric bill of $3.00. To date they still cannot tell me why my electric bill is still so high when the solar panels are suppose to be saving me money. I hate to think the Sunrun is taking advantage of an elderly, physically disabled women without an adequate explanation or support for my concern as to why my electrical bill is still so high.

Very pleased with the performance after a year in service my bills are exactly as quoted with the exception of 3 that were way out of range, and customer service was not very helpful with an explanation, otherwise system is doing what I was told by salesman (Anthony **). At 70 years old I finally meet a honest salesman.

Sunrun installed panels with snow shields. Apparently they are an extra cost but I did not request them. The snow shields collect debris from trees and it gets trapped under the panel. The snow guards also prevent trying to clean the debris off. It is wrecking the roof and Sunrun wants to charge me $600 to remove them. I wish I could drop them but I am stuck in the contract. Use someone else if you can.

Worst experience ever. Not only did it take forever for the installation process to finish, there is absolutely no benefit to having these solar panels. My electric bill went up after installing rather than going down. Their "excuse" is that my energy consumption must have gone up, but i looked at past bills, energy consumption didn't go up but the bill did. Then they said, "i see you don't have a battery installed". I specifically asked for a battery when they were going to install the panels but the rep said they were not necessary that they don't recommend the battery. I wouldn't recommend this to my enemies. STAY AWAY FROM SUNRUN SOLAR PANELS.

I leased my system and the whole process was very good. I was in construction for 40 years, so I understand that "things" can happen. They really didn't to me. I've had it for a year and am averaging $42/month energy savings. I expect even greater savings 5 or 10 years from now.

Roof leaking roof leaking. We are still paying to PSE&G. Stay away. Do not trust. We are getting legal help because of roof leaking & still paying to the pse&g. No one helping us. Worst worst worst worst. Horrible terrible fraud company. Do not trust. We are regretting. Every all will regret as we are regretting. Please stay away. Very bad fraud company.

Where to start! I just spoke with a representative, and they charged us over $600 to come and inspect a dead inverter with no lights or anything. This company was the worst decision. We've had problems every year. They've replaced the inverter three times in the paste 3 years. We've had to wait at least a month for the technician to come. And now, it turns out our panels haven't worked since May, and due to the policy change, we have to pay over $600 for them to come and replace a new converter that's completely damaged. Run away from this company.

I bought our home with purchased solar panels from the previous owner. I was concerned about the roof as I have heard they can leak. I reviewed the contract and seen a 10 year warranty on the roof for leakages. So I thought I was good. How wrong I was. It's been 6 months and I just get passed to person to person and they say they will send someone out and take care of it. But they that's it. They stop answering calls and never call back. This last round, they tried to hand me off again. I told them I keep getting the run around and I'll have to involve other individuals. Like a lot of the complaints, they are unscrupulous and seem to have no intentions to take care of your concerns.

I have my unit installed in 2019 and I have been plagued with problems since the past 2 yrs. Problem included roof leak after installation and underproduction as a result of wrong optimizer then inverter and battery malfunction after power outage. This is now the second time that my inverter malfunction since my unit was installed. Just now, my inverter is malfunctioning but I have to agree to pay a standard fee of $584 dollars to have a technician inspect my unit. I have other Solar systems installed in my other house and in my office, installed by other contractor and for over 10 yrs, no issues. One thing I noticed is the absence of Ground Rod connected to the inverter in my house while the others have one.

I had solar panels installed by Sunrun in 2023. The system has been under performing from inception and Sunrun consistently failed to rectify the problem. First they dropped the ball and said everything was working fine until I found almost 12 months after installation when I reviewed the data that the system was working at 50% capacity. Sunrun time and again failed to come in and fix the problem. Latest information they will come Aug 4 to fix it. Almost 18 months of underperformance. High electric bills and loss of money. The salesperson Gerry ** was very nice when selling the system but not helpful at all in solving the problem. The person assigned to handle the case at Sunrun, a young woman was unprofessional, rude and unhelpful. In the final analysis, go with some other company.

Very pleased with our entire Sunrun experience from start to finish. Quality of workmanship and materials are first rate along with crew expertise. I’m fully confident our home is prepared for any grid outages with our Power Wall and can help stabilize the grid in the case of rolling blackouts. Follow up by Greg ** our sales representative just yesterday showed our system producing at 131%! These folks are professionals who deliver on their promises.

I heard about solar panels and I liked it, so I called Sunrun for the service. The rep explained everything and I saw the advantage of having solar panels since I was paying ComEd a high bill. I decided to go with Sunrun and overall, everything is perfect.

From start to installation, the team was wonderful and more! They assisted with getting paperwork signed by our HOA, made themselves available for all questions we had, and kept us up to date on the status plans and progress. It took a long time, almost 7 months, from the first time we met them till actual usage. Our HOA is very picky, as all are. But our Sunrun reps stuck by our side and walked us through every step!

Sunrun was recommended by a friend. After all my research, unfortunately I decided to go with Sunrun. Neily ** was my sale representative. She made several promises that she NEVER followed up with and I am still going back and fourth to get answers and resolved. I've been dealing with these issues since January 2025. First of all, Ms. ** promised to have 9 trees cut then she went back on her words and said she can cut only 7. She promised the following incentives (9 trees to be cut and splitted for my fireplace, gutter guards, the first 12 months free. The only promise that she followed up with after several emails and text messages was the 12 months free which I just received mid-May followed by an unprofessional and a rude text message which I still have on my phone.

I've been a Sunrun customer for many years and I highly recommend them. There are a lot of solar companies out there, and they're bar none the top of the line. Since using them, I get the best savings ever in my electrical bills. I would also tell my relatives and friends to go with Sunrun.

I liked that with Sunrun, there was no money out of pocket and the bill was going to be equal to my electric bill. Having solar energy works well. It doesn't work quite as good in the wintertime, but that was expected. My electric bill is a little bit lower. I pay a little more on my electric bill in the wintertime over what the solar makes. I was under the impression that what I would build up in the summertime would pay all of the wintertime. It doesn't, but it's close.

Sunrun's presentation was fine but the first solar that they put on the house really didn't help. They didn't put enough on there. They said they couldn't get any more on. In a year and a half, they called me and they said they could add on some. They gave me the batteries. So, I have two solar bills from Sunrun. I was really puzzled about that. It's working out for me now because I'm in the home and I'm by myself, but I didn't understand if they could get more on later, why couldn't they get more on before.

Sunrun seemed to have been in business the longest at the time and have the best reviews that I've seen online. I love solar but I don’t like the cost structure. Commissions are around 40% of the total cost, which is insane. Most solar companies seem to make money through financing rather than installation of solar panels. If that were reorganized where this becomes a more normal business model, solar panels and installation could be much cheaper.

I had eight panels installed by Sunrun. The installers were pretty thorough. They were very, very nice. Everything was set up. It was handled very professionally. I've had the program for a couple of years. But it still costs me money each month to Sunrun, and then the electric company charges us a fee because it's their wiring. But overall, Sunrun is a good company. They've contacted me and explained things to me. So, this has been good. I'd recommend them.

Sunrun says they monitor the system and repair fast. The bill says if you don’t produce you will be credited the month it don’t produce. We are now in July and since feb it has not produced. They have not credited.

I am currently a Senior Quality and Reliability Engineer for an owner of over 200 industrial solar power plants and been in solar since Aug 2013. Sunrun install was pretty easy 2021, but I knew the salesperson at the time, and it made getting answers easy. System design was flawed, and I made the design better which unfortunately Sunrun prices their system based on the power output and not the actual equipment, so I ended up paying more for the same amount of equipment but because I made it better, they made me pay more (18 modules and Enphase Microinverters). I moved 3 modules from the east roof to south roof.

There were power outages in our community and the grid was going offline too much. I needed a backup source of power, and I got Sunrun because they were through Costco. Sunrun’s equipment and installation guys are good. I have a battery so we have power when the grid goes offline and it powers the house at night. Also, our electric bill is less.

I am still mad over the installation. We have a flat roof and we specifically asked for no drilling. We didn't want them secured down just using the cinder blocks. But the guys that installed it drilled holes into our roof so that they could be harnessed down. If we have a flat roof, why are they doing that? So, I'm still peeved over that. For the amount of money that we spent for the install, why are they not all supplied harnesses that they don't have to drill into our roof?

The paperwork took a little longer than expected. But that was due to the National Grid dragging their feet. All in all, it's been pretty easy and lackluster. It's been pretty good.

I have had my panel from Sunrun for 6 years, and I wish I never had. At the beginning of the process, it was a with getting them to work when they were installed. Now after 6 years they have not worked for the past 7 months. I am in a lease, so they are responsible for the repairs, they have come out twice and the system is still not working. The customer service is terrible, every time I called, I get someone who can't speak nor understand English. They are supposed to be the #1 solar company in the country. What a joke.

I was looking into solar energy because my electric bill was high. On my way out of Costco, the Sunrun guy caught my attention. I went over and I talked to him. Then they came and they did an estimate. I had somebody else that they deal with do the estimate. He's a professional. He spent some time as a child where I grew up. So, we connected over that. The process was super easy especially since the other company has started to do some work. So, everything was already approved through my HOA. Once he knew that, he was able to get it done a lot faster than I expected. The installation was super quick, and then they told me how to work the outside box. Everything is going great.

The installation of our solar panels was good, overall, but there were some issues because the installers broke tiles and then didn't repair it correctly, and I ended up having a leak. When I called Sunrun to deal with it, they sent someone out who said there was no leak. He spent his time trying to figure out how it wasn't Sunrun's fault versus looking for the tile that was cracked. The only reason that it was cracked was somebody must have stepped on it during the installation, and the irony was that we still had a couple of tiles left over from the original installation of the solar panels.

I had a couple of meetings with Sunrun before I signed the contract. The salesman was knowledgeable. He told me everything I thought I needed to know, especially about the financing. Although, I wish I made different choices with the financing. But he gave me a palatable option. There are two different types of inverters, and I signed for the more advanced type of inverter. But the installation crew showed up with the less advanced type. I told them that the installation would not start until the correct inverters show up. The correct ones did show up and they installed them. My FPL bill is minimal. I have 39 solar panels. But I wish I had more panels, and I could have put more on the south side. While the sun is high in the sky and hitting all panels, I'm putting out electricity while still running things in the house. So, that's good.

We wanted to cut down our electricity bill and checked out a couple of companies, and Sunrun was the best. We switched about 10 years ago and we were happy. We started using solar when we were living in Oakhurst. It was nice because our bill was cut way down. We're senior citizens, so we're on a fixed income, and that helps. Sunrun is great and several of our friends have gotten it because of we recommended it.

I contacted Sunrun first and went with them right off the bat. Their people were very professional. Signing up was easy in terms of the process itself. At the time, they had provided me with all the updated information that they had regarding California's laws on limiting certain amount of panels. I went ahead with what the regulations were at the time. I wind up, over the years, adding eight more additional panels to bring me up to date.

Sunrun's great. They were really on top of everything. They always keep in touch, too. I'm retired, so I'm on a fixed income. I've gotten my money back, and it saves me every month to something that I can afford. I recommend Sunrun if you want to save money. It is an expense to put out, to begin with, and that's what holds a lot of people back. They don't have the money to do it upfront. But in the long run, it saves you so much money. It's the best investment you can make.

Since having solar, our bill is less. We're fine with Sunrun. Everything's working good.

I’ve been interested in solar for a long time. Someone from Sunrun came to the house one day, and we talked about it. Then, I went solar. I haven't had any problems at all. I'm able to use the air conditioner now and not have to pay out. I have been pleased with Sunrun.

Updated on 07/29/2026: I have production issues with Sunrun. Per the design documents, my system is supposed to produce 9.6 on the best sun day. This is supposed to be 125% of typical usage. We only get 7.3. This means that when the AC, electric cloths dryer and other appliances are running, we draw power from our utility to meet the remaining demand. Sunrun's canned answer is that the system is healthy and producing and therefore no inspection or maintenance is needed. I have sent screen shots showing the 4 panels out of 24 that underproduce. They say that I am getting production and will do nothing about the system producing less than the specifications in the contract documents. I submitted documents from a consulting engineer showing the system is not performing to design specifications. Same response, "your system is healthy and producing electricity."

I am very happy with the professionalism of the crew that installed this system, and I am looking forward to seeing how well it works. Everyone throughout the process from start to finish was positive and professional, I will be recommending Sunrun to others. I am confident that the system will provide quality service for many years.

Two years ago we were charged for 6 mos for energy we never received. For over a year we have been receiving notices of low energy production, when the skies are completely clear. I have had 3 case managers who have run reports, tested the system and promised to help, but no action. I have been told for the last 12 weeks someone would be out, but nothing. Today when I called for the 9th time in 6 weeks, I was assigned a 4th case manager. This company is awful! I had an $8000 true up at the end of last year and Sunrun is just ignoring me, over and over.

Real things to know about Sunrun. I've experienced a customer service who is inattentive, does not follow up on issues and is in no rush to remedy the issue. My Sunrun system hasn't produced energy in 1 year, since June 2024. I've opened tickets, called, finally got Sunrun to take a look and the issue is with a part that is 4 years old and under warranty. The issue is that since I financed my system instead of a 25 year lease, they do not attempt to replace the part and get the system back online. They also want to charge for any labor and parts as this is a financed system. I would avoid Sunrun for their customer service alone, but after dealing with this issue, I will no longer recommend them as I have in the past.

Sunrun cut down trees in my yard and never removed the logs or debris. I was told this was between me and the contractor they hired. I didn't even know the name of the tree company then directed to sales rep.

I went green with Sunrun. It’s good to be able to lower the electrical bill, because I did have one before that I canceled the next day because of the wife.

I selected Sunrun because I was looking at a solid company. The installation was so nice and quick. They took care of all the details and made the skirt look aesthetically better than on all other installations. With the app, I can see everything and track how it's going. It was a great experience. I’m trying to refer somebody to Sunrun, but they reject the project because Sunrun is no longer making deals with OUC Utility starting February of this year. I think that OUC is gonna change the net metering program.

In the summer, my bills used to be close to $400 on the summer. That's one of the reasons why I went to Sunrun. When they offered in New Hampshire, I jumped right on it. We have Sunrun for two years in our house in New Hampshire, and we've had them here in Boston for about three or four years. We were referred by a friend, and four years ago, there weren't as many companies like them as there are now. Sunrun decreased my electric bill. My house in the city, I haven't had an electric bill in two years. But in New Hampshire, we’ve had more difficulties. I was guaranteed that I was at 118% efficiency. I'm not even maxing that and I have had to pay some chunky bills in the summer.

Someone I know spoke to one of the Sunrun reps and they liked him. I used them and was very pleased. I’ve had them for about two years now. I’ve definitely noticed changes with the energy bill, and I also have a heat pump. I'm saving the environment a little bit. However, the last time we had heavy snow, the snow came off the panels to where my bushes are located, but that's the only problem I have. I don't know if there's anything they can do for that or it's the way the setup is. If it was gonna be anything extra, I don’t wanna get involved in that.

In 1982, I put passive solar on my house so I knew a little about solar. I was just waiting for better opportunities. A lot of people have knocked on my doors. But Sunrun was in cahoots with the electric company and the State of Massachusetts—not that they're the most reputable businesses, but I figured they were better than the others. When the sun's out, the panels are working out very good for me. I have a meter out back so I check that. When I get my electric bill, it says, "No payment due." I recommended Sunrun and two of my neighbors picked up afterwards after I told them. It was a good deal.

I heard about Sunrun through Costco. The salesperson came to our home to do a presentation. They seemed to know what they were talking about, and everything they explained made sense. The installation didn’t take long at all. They put the panels up in a single day.