Sunrun Reviews

The customer service from Sunrun has been very outstanding. We have an upcoming appointment to learn more about solar batteries. It's worth mentioning that Sunrun didn't offer solar batteries initially, but I'm keen to explore this further.

Overall, I've been satisfied with Sunrun's services and would recommend them to others looking for stable energy costs.

The representatives I interacted with were extremely warm and friendly, unlike typical salespeople. They didn't pressure me into anything but instead presented all the facts and benefits relevant to my personal situation, given my house and energy needs. Their ability to answer my questions was impressive and appreciated.

There was a slight delay in beginning the installation, which initially concerned me, but once it started, the process was efficient. Sunrun arranged for some necessary roofing work before the electrical and solar panel installations, involving various contractors. Interestingly, each of these providers was polite, meticulous, and respectful of my home. The entire installation took a few months due to roofing, electrical, panel installations, and the hookup process, but I had no complaints.

Since the installation, I've noticed a significant difference in my electricity bill. I would rate my experience with Sunrun a full 5 stars for their exceptional service, quality of work, and pricing, which was comparable to competitors. Overall, I am very satisfied with Sunrun and wholeheartedly recommend them.

Since switching to solar, my PG&E bill has decreased, although I don't have complete data since I recently upgraded my system from gas to electric heating. I haven't needed to contact Sunrun's customer support yet.

If I were to rate Sunrun, I would give them a 4 out of 5 due to my limited interaction with customer support. I would recommend Sunrun to others because it helps reduce my bills, albeit slightly.

The sales process was smooth. Jen, the saleswoman, was excellent to deal with. Tamara was incredibly friendly, responsive, and always made sure to return my calls promptly. Though there were some initial delays due to subcontractor coordination, once the issue was resolved, the installation moved quickly.

Since installation, I've noticed stability in my electric bills and significant savings. I opted for a 25-yr lease, paying $111 a month for the panels. Initially, the electric company charged about $19 for the meter, which has now increased to $26. Despite this, my costs are still significantly lower than my previous electricity bills, which used to be around $200 a month.

Tracking energy production is easy with Sunrun's user-friendly app, which provides daily and monthly breakdowns. I can also check the electric company’s website for usage comparisons and credits.

Overall, my experience with Sunrun has been incredibly positive. I highly recommend them to anyone considering solar energy. Going solar has not only saved me money but also reduced the stress of high electricity bills. I would rate my experience as very satisfying, and I encourage anyone interested in solar energy to consider Sunrun.

The installation happened quite some time back, so I don't remember the specifics, but transitioning to solar with Sunrun significantly lowered my electric bills. I can track my energy production because they send me an email each month with the bill, detailing my usage.

Overall, I'm satisfied with Sunrun. I would rate them a 4 out of 5. I've been a customer for a while and would tell friends and family that Sunrun is reliable. Their team knows exactly what to do during visits, and I don't need to intervene unless necessary. They are prompt with their service, which is something I appreciate.

I've never been paid to say anything positive about Sunrun and am sharing my genuine experience.

While I like that I'm using a renewable energy source, I'm a bit unsure about the financial savings. I expected to save more money, and at this point, I'm not entirely certain that I am saving any at all.

Overall, I'd rate my experience with Sunrun as a 4 out of 5.

Throughout my experience with Sunrun, I've interacted with their customer service multiple times, mostly because they remind me when my Wi-Fi codes change. Their team is extremely responsive and always friendly. They make sure to follow up.

Going solar has significantly impacted my life. It saves me money, especially during the summer when I run my air conditioning all day. I also like to think I'm helping save the planet by using cleaner energy.

Overall, I would rate Sunrun a 5 out of 5.

I received 24 panels, and I've certainly noticed a difference in my electric bill; I only pay a basic fee of $10 a month. If a friend were to ask about my experience, I would say it depends on their preferences, but if they share my interests, I'd recommend Sunrun.

I would rate their overall service a 4 out of 5, their customer service and quality a solid 5, and the pricing a 5 as well for its affordability at the time of my purchase.

The salesman did not tell clearly what I signed for and did not give me time to read the first 4 pages from the CPUC document that he is required to do. He never gave a clear answer to my questions about where I could find the SCE payback information. He did tell me that I needed to get a new panel at my own cost. I also called another company that told me right away that solar is uneconomical if your bill is only $56. So, they know, why did SunRun not tell me that.

I gave it 2 stars because the salesman did show me detailed calculations that were methodologically correct (while the payback numbers were wishful thinking), and he described the technicalities well. The installation, maintenance and permits are also taken care of. If you are willing to pay money for being friendly to the environment, it is not a horrible deal. I was also told that SunRun gets a discount for the power walls (that was clear just looking at the consumer market prices and the lease of the power wall). Also, interfacing with the utilities can be a nightmare because they hate solar for consumers. SunRun will shield you from that.

I am going to wait until the price of the power walls come down, and until they have more efficient solar panels such as the ones that are sandwiched with Perovskite that can be twice as efficient. I will then buy my own equipment.

Fast forward again, we experienced a microburst in 2022 that sent trees and tree limbs flying. Solar panels were smashed. Called SunRun immediately after the adjuster left, sent them photos of the crushed panels, and their call center told us, "everything (data) looks fine for solar production so it's a non-issue." Oh, sure, because the photos of the smashed panels are just...not an issue? That was 2.5 years ago. I still don't have panel replacements, customer service is a joke, I have interior damage to my home.

Yesterday, techs showed up at our house without an appointment to replace our battery backup. That's been broken for over half a year. Apparently, calling us and making an appointment is too much to ask? We work from home and our child is home recovering from surgery. Again, is this good customer service? Spoiler alert: NO.

Their sales people reached out to me asking me to refer people to them for $1k. Absolutely not. You could not PAY ME ENOUGH MONEY to tell you something positive about this company and screw another human over. There isn't anything positive! If I could give zeroes across the board, I would. Do not walk, RUN from this company. It's the worst customer service I have ever experienced in my life. And I am stilling waiting on my panels.

Out of my pocket, I had to hire contractors and they found mounts improperly installed, in addition, had no purpose was on my roof because SunRun did not want to deal with the repair. SunRun is doing everything they can to hide all the bad installs. I have spoken to 5 different contractors, and my lawyer has over 200 cases all from SunRun. If you want to go Solar, I suggest avoiding SunRun and making sure you have actual professional roofers working on the roof or you will pay thousands out of pocket for repair and the stress of seeing your roof leak for over a year.

Now weeks/months go by. You call and get told that someone will call you back. No call back. You call and ask for a supervisor and they tell you can only get a supervisor call back. No call back. You get the supervisor's name and email, send emails, and you guess it....no response or call back. When you speak to them and clearly get frustrated, they wonder why. They finally get some third party vendor involved "who gets involved when issues are escalated". They tell me they get a lot of work from Sunrun....not surprised. They schedule a date to come out and they come out to take the panels off. Not reinstall!! I have text messages confirming this as part of their pre appointment confirms.

Despite me telling them it was for a reinstall and not confirming, they show up at the house a day early in an unmarked truck. Truly scared the heck out of my mother (who recently lost her husband). She calls me and I drop everything to run to the house as she wouldn't answer the door with 2 unexpected strange men and they wouldn't leave. They apologized and basically said that they thought it was OK to come a day early. Unbelievable. At this point my mother doesn't even want the panels back on due to all the frustrations!! Sunrun should be paying us for the hours and hours of wasted time. I can go on and on.... Still waiting for a manager, a supervisor to contact us....that is what they keep telling us at least. Run....don't fall for it.

However, my assumption that switching to Sunrun would be more economical has not been realized. The process of switching over was smooth, and I didn't encounter any stress during the transition. The installation itself was straightforward, with no significant issues or delays.

Despite the seamless setup, I am unsure if there's any financial benefit as expected since my payments have been increasing. While I appreciate the environmental benefits of solar power, I'm yet to see the cost savings I anticipated.

I've had limited interaction with Sunrun's customer service post-installation. I once inquired about the possibility of increasing my solar panels, but my request was declined. Other than that, I haven't reached out about my billing concerns.

Overall, my experience with Sunrun has been average. I would rate it around 3 out of 5, considering both the positive and negative aspects.

Since using Sunrun, I've noticed some savings on my electricity bill. I've been with them for the past two years. If a friend or family member asked about my experience, I'd tell them it requires a lot of coordination, almost like a part-time job, so they should be prepared to work closely with the company to ensure nothing falls through the cracks.

Regarding the app, I think it could be improved by offering a more detailed breakdown of savings. Overall, my experience with Sunrun has been mixed, and I would rate them a 3 out of 5.

While I don't have major issues or suggestions for Sunrun to improve, I am interested in receiving information about cleaning and maintaining the solar panels, as they seem to be getting dirty and it doesn’t rain much here. Overall, I would rate my experience with Sunrun positively.

I track the progress through my son, who handles most of the technical aspects for me. Since the installation, I've noticed a substantial reduction in my electricity bill, almost zeroing it out, which is fantastic. I would rate Sunrun a 5. I've recommended them to others through neighborhood apps, praising the company for their professionalism and speed.

Our main issue arose with a program they promised, which was supposed to provide monthly cashback into our checking account. They assured us that they would handle everything, but this never materialized, and our payments have only increased. Attempts to contact our representative went unanswered. Sunrun's customer service seemed unaware of this issue, leading us to seek help from another company, which explained what Sunrun should have assisted us with. The representative disappearing post-installation was extremely disappointing.

We're able to track our solar production, though it's less than expected. Our home is small and located in a not-so-sunny area, leading to modest production. While there's some difference in our electricity bill, it doesn't feel worth it since we're not receiving the anticipated monthly rebates. The monthly $100 cost for panels offsets the savings on our electricity bill, contrary to the initial promise of additional savings. Given my experience, I would rate Sunrun a 2 out of 5 and would not recommend them to anyone. I'm now working with another company that provides far better support and information, a stark contrast to my experience with Sunrun.

Sunrun can't figure out why our battery is not a power source for our home. Two techs have been out here and are as confused as ever. I called the Sunrun support line and they told me there is an issue with the battery that the tech can't see on their on-site visit. Huh??? A different tech is supposed to come out on January 13th (this is nearly a month after we called) all the while our SCE bill continues to climb and we have a worthless solar system on our home.

On the bright side, the installation process was efficient. The team worked well together, left no mess, and everything was completed promptly. We’ve been able to track our solar system's performance online through Sunrun's site. It's very easy to track.

I'd tell people, "Definitely use solar but don't use Sunrun." While the customer service, online tools, and installation service were excellent, the misleading information on payment stability has overshadowed our experience.

In terms of customer service, I've generally had a positive experience. Although, there was a bit of a hassle with contacting the right person due to some internal transfers. Also, we did face an issue with the roof post-installation, but Sunrun was prompt in addressing it and is currently assisting with another roof-related concern.

My main concern is regarding the utility savings. Despite having the panels, we're still paying a significant amount on our utility bill alongside the Sunrun payment. It seems we may not have enough panels to cover our energy needs fully. I would recommend making sure that the number of panels installed matches the household's energy requirement. I’d also be interested in exploring options for a battery backup system.

Overall, I would recommend Sunrun to others with a few important caveats. They should ensure all aspects are thoroughly evaluated to truly benefit from the solar installation.

When it came time for installation, the crew was quite efficient. They checked the attic and roof, which was relatively new, and completed the installation in a single day without any inconvenience to us. They were courteous throughout the process.

To track our solar production, I use the Sunrun app on my phone. It’s been useful, although we did encounter an issue where our bill was higher than expected because they did not install enough panels for our energy usage. I have 15 panels and they said I probably needed about four more. They didn't run a credit check when they were knocking on my door, asking me to do this. But all of a sudden, when I needed the extra panels, they decided to run a credit check on me. And my credit is in the toilet right now because we entered a debt consolidation. It's starting to go back up a little bit now. But for the most part, I'm satisfied with Sunrun.

Despite this setback, I’d still recommend Sunrun to others. I would rate my satisfaction somewhere in the middle, around a 4. While my electric bill has decreased, the initial oversight regarding panel capacity was a frustration. Nevertheless, I'm quite pleased overall with Sunrun’s service and have already recommended them to friends and neighbors.

Since the installation, my electricity bill has significantly decreased, dropping from around $200 to about $110-$120. The savings are accumulating nicely over time. When reflecting overall, aside from a small hiccup initially with a faulty box that delayed activation, everything has been running smoothly since it was resolved within about two weeks. I don't blame Sunrun for the faulty equipment—those things happen.

Since the installation, our electrical bills have significantly decreased, which is a huge benefit. I would definitely rate Sunrun highly and recommend them to others. We're very pleased with the clean and professional job they did. One of the best aspects of going solar is the cost savings, along with the benefit of reducing CO2 emissions.

Then my son opened up the circuit breaker, and he unscrewed some panel covers. Apparently, the wires going to the breaker for the storage deal had gotten loose. So my son reattached the wires, correcting the problem. That was a little bit of sloppy work on attaching wires to the panel. But despite this hiccup, I appreciate the benefit of utilizing San Diego's abundant sunshine and have found the addition of an EV home charger quite convenient for my electric vehicle. Overall, my experience with Sunrun has been pleasant and I would highly recommend them.

I'm trying to get more heaters in here so that I can keep my gas furnace from running. I got a couple more space heaters coming and I'm gonna run those throughout the house. I just leave the gas furnace set low enough so that it stays off most of the time, but if it gets so cold and the heater can’t keep up, it will kick on periodically for a little bit. That was the main objective. I want to get rid of the high price of the $400 or $500 a month for the Ameren bill. The initial interactions with Sunrun representatives were positive. However, there was some confusion regarding an energy company switch I needed to make on my end. I thought Sunrun would handle the arrangements but found out later that I was not credited for the electricity my panels produced before I canceled with the previous energy company.

Since the installation, my understanding was that the system would store excess energy produced on sunny days and use it during less sunny periods. However, there's been a bit of frustration because I haven't seen the financial benefits I anticipated, and my monthly payments increased from $138 to $150. Although I'm satisfied with the installation team's work, some aspects of the communication and expectations around the benefits were not as clear. Overall, I'd rate my experience with Sunrun a 4 out of 5. There were some things that were vaguely discussed. You had to make a decision fast. They were going around through the neighborhood and I had to act on it quickly to do it. I would recommend Sunrun for their service and installation to anyone who asks, but advise them to clarify all terms and understand the process thoroughly before proceeding.

I am very satisfied with my decision to go solar. While it hasn't dramatically changed my life, my electricity bill has definitely decreased, which is a notable benefit. Overall, I had a good experience with Sunrun and would give them top marks based on my satisfaction.

The interaction with the Sunrun team was excellent. They were very helpful, and the process was smooth as everything was coordinated by Sunrun and National Grid. The installation went great without requiring any extra effort from me, and it was well-coordinated between Sunrun and National Grid.

Since going solar with Sunrun, I've saved a lot of money – my electric bill is basically cut in half. Overall, I’m very satisfied with Sunrun and would rate them a five. I haven't noticed any issues since the install, only that my electricity costs are significantly lower.

However, after the installation, I noticed an increase in my electrical utility costs. Last year, it cost me about $300 more than if I had stayed solely on electric.

I am satisfied with Sunrun overall and I appreciate their environmentally safer approach. If I were to share with a family member or neighbor, I would mention the various plans Sunrun offers and my experiences.

Original Review: Dec. 8, 2024

I am very unhappy with SunRun at this point. I signed the documents in May of 2024, anticipating I would be installed and connected by December 31 to be grandfathered in ComEd's 1 to 1 credit program available only until December 31, 2024. My system was installed July 11, 2024. I was very happy with the installation crew. I was very happy with the sales people.

My problems have happened after my system was approved by ComEd to be activated September 10, 2024. There is a problem on SunRun's side, and they have come out 3 times, 10/4, 11/4, and 12/4 to try to resolve the issue. They still have not resolved the problem. I have called, and the staff do not understand I had chosen the prepaid leasing option, so I paid SunRun a lot of money after the installation and I am still paying ComEd. They also do not understand the urgency for my system to be working with ComEd before December 31, 2024. I am furious and there is nothing I can do!! This is SunRun's issue, and I will pay for it the rest of my life if I miss the grandfathering in of the 1 to 1 credit. I am ready to call a lawyer.

After that I had problems with flickering lights that I didn't realize was caused by the solar panels. 6 months ago the electricity was going off and on in the kitchen so I called an electrician who told me to call PG&E. First PG&E came out and shut off my power. He pulled off breakers and showed me that the panel was burnt behind them. He said this would have taken over 3 years to develop and that I needed a new panel. The electrician came out and said the same thing. The only thing I had changed in that time frame was to add the solar panels.

I contacted Costco who put me in touch with Sunrun's insurance company. After sending them everything they kept asking for more things without being specific about what they wanted. I would have called the electrician back out if they had been specific but that costs money and they weren't being specific or offering to pay for that. After going back and forth for 6 months they denied my claim. I now have to take my complaint back to Costco. If you're looking for solar, I would definitely not recommend Sunrun.

Now, neither my wife nor I have that great of credit history so, needless to say when Sunrun ran our credits they declined us taking over the contract (mind you we were paying $500,000 CASH at this time and despite our credit ratings we have 4 times that in our bank accounts and we both have good jobs as well)... But, Sunrun Said that if we paid the contract two years in advance they would ok us taking over the contract and we would have our first two years of solar paid up front and we could start paying the $140 a month after the credits from two years we paid upfront ran out, but we also had to set up an automatic payment right away that would start again after the first two years was over,,,

So, we gave them something like $3,500 and set up the payment arrangement to began two years from August 2024, so August of 2026 should have been our first payment, but it is the end of November 2024 and so far Sunrun has pulled 4 payments from our checking account and has also pulled from our prepaid account with them... So, each damn month these jokers have double charged us $140 and $140 and they have lied to my wife and myself over the phone telling us that they were, at that every moment sending our money back to our checking account, which has yet to happen even once in 8 to 12 attempts on our part to call them and get this problem rectified...

All that and we still have had a electric bill between $240 and $450 each month and we really don't use very much electricity, definitely not enough to constitute a bill ranging between $520 and $730 dollars a freaking month!!! I was under the impression that solar was going to save us money each month, not double our bill and waste our valuable!!! WHAT A JOKE THIS PLACE IS!!!

Original Review: Nov. 28, 2024

We liked what we heard from our sales rep and signed a lease contract with an escalating price each year. After thinking it over for a day, we sent a message to our sales rep that we were going to cancel. He returned to our house the next day and introduced us to a lease that did not increase year after year. We liked that version of the lease, and signed it that day. So, the whole time the system was being designed and installed, we fully believed we were working off that second lease. Once the system was turned on and it was time to pay our first lease payment, we found out the first lease was in place, and not the second lease. Someone (I don't know who) then cancelled the second lease.

We have had a couple support cases opened on this bait-and-switch of leases, but their support team is unwilling to help us. The solar system appears to be working fine, but we are exceptionally frustrated by the company's tactics of fraudulently gaining our business. Hard to tell if this situation is a paperwork mistake, or a nefarious tactic. But the company's unwillingness to solve the situation leads me to believe the latter.

They are making a ton of money off of the power that the panels are creating, we had finally arranged for the roofers to take them off and Sunrun to pick up, now the policy has changed, and they no longer will honor their word, they pretty much said they own our roof, but will not pay the deductible to fix our roof. Meanwhile the weight from the panels and the storm damage is making the roof worst!!! Sue me Sunrun because I'm taking them off and they will be in the backyard. Please do not use this company, they will rip you off then threaten to sue you. Also, the panels have been on the roof for 10 years and not 1 time has anyone came to service them, please, please, don't deal with this company. You will be sorry.

These are the major problems I encountered with Sunrun solar company. They do not attend to your complaints, so long I have waited for 7 months nothing has been done. They are getting money from my bank account monthly without attending to my complaints that their Solar is not at all producing solar energy, and so that is FRAUD. They should see to it that their system works well and only then they have right to get money from your account, right? So now I am in the process of suing them.

We also faced issues with our inverters that went out for about two months. Despite calling Sunrun daily and being promised a callback, we received none, leading to a very frustrating process. While the installation was smooth once they finally came, the delay and lack of communication were disappointing.

Post-installation, everything has been working fine, but it’s only been a few months. Customer service was less than satisfactory; waiting for calls that never came added to the frustration and made us quite unhappy with our overall experience. We cannot recommend their services based on our interactions.

Additionally, I didn't realize I was gonna get charged from the Edison company once a year for utilization of the power line. Overall, I'm left wanting a battery with no additional cost, so I can store my solar energy.

If I had to rate my experience, I would give it a 3 out of 5 due to these issues.

For the installation of the second set of panels, it went smoothly and everything was done fast. Since we were already on the grid with Edison, we didn't have to deal with long wait times like the first time. They set the date and came out to put on about 10 additional panels.

Since installation, everything has been working fine. We're not on a generator and we have no battery backup, but even during neighborhood power outages due to mountain fires, once power was restored, our setup is working as expected. I go out and look at the box every once in a while to make sure it has the two lights.

Overall, I would probably rate Sunrun at around a 4. I really appreciate being able to go online to check how much power we're producing, especially on cloudy days. I like being able to look at the graphs to see how we're doing as well. As for price, since we're leasing and not buying, the monthly amount we pay is a 4. I'm pretty happy with Sunrun.

On a star rating scale, I'd rate my overall experience with Sunrun as a 4, the customer service as a 5 and the price that I pay as a 3.

The installation process was quick. The team was very neat and cleaned up after themselves. They also took the time to show me how everything worked.

Since the installation, Sunrun's support has been very responsive whenever I have technical or other concerns. I have noticed a decrease in my Edison bill too. Usually, I would get a credit every month then they would charge me an annual fee, but this year, they started charging me a monthly fee.

Overall, I would rate my experience with Sunrun as a 5. I would certainly recommend them to friends and family as a trustworthy company that responds well to customer needs. I have no complaints.

Everything else has worked well, including the transition and the apps, which are functioning fine. I firmly believe that going solar is worth it.

Regarding their services, I would give Sunrun top marks because they deserve it. Their customer service is excellent. Moreover, I find their online platform and app easy to navigate and use. Overall, I'm very satisfied with my experience, and I would highly recommend going solar with Sunrun.

The installation of the solar panels went smoothly, but there was a delay due to permitting issues that arose during the COVID-19 pandemic, particularly with the city and Edison, which delayed the process by about eight months.

Since going solar with Sunrun, I've been very pleased. I'm saving money, which is the bottom line for me. I track my solar production and savings through my Edison bill and the Sunrun app. Since the installation, I haven't been paying anything significant on my electric bill, apart from the typical small Edison charge.

I've shared with my neighbors that they're missing out because I essentially have no electric bill. Overall, I'm extremely satisfied with Sunrun, giving them top marks for customer service, the quality of service received, pricing, sales and marketing, and their online tools.

Since the installation, I've noticed a significant difference in our electric bill, which is now nothing. I would rate Sunrun highly and I have shared positive experiences about them when somebody asked me who I use.

In addition, their promise of 100% coverage has never materialized. We continue to pay for our energy usage out of pocket, which we were promised would not happen. We have not increased the amount of usage per month, yet we have yet to see even close to their promised energy be returned to us. We have tried repeatedly to resolve our conflict, but their customer service simply passes us on from one representative to the next. At least 2 employees we have interacted with in the last 6 months no longer work there. There is no accountability for the misinformation and deception, or for them to fulfill their promised coverage. This is a deceptive company with business practices that violate the California Consumers Legal Remedies Act. They should be not be allowed to continue lying to and misleading customers.

I received text messages from the field agent the day before that he would be arriving at 9am. On the day of our consultation, the agent did not show up at 9am. At 10am I text him and asked if we were still meeting since he was an hour late. He text me back at 10:30 to confirm our address and if we were in a mobile home. When I replied that he had the correct information he responded, "I see. I'm sorry but we can't install solar systems on mobile homes". So now I'll be taking my business elsewhere since your agents can't have the courtesy to be prepared for their appointments or inform customers when they are running late.

After that, I called to speak with a manager. After holding for 30 minutes and having no manager, the agent asked to take my name and number so that a manager could call me back—no phone call from the manager either. Once can be overlooked, but at this point, it is obviously a very poorly managed help group with little care for the customer. I guess they already have my money, so why should they bother with service, at least that's how it's coming across.

Sunrun has made things more affordable for me. I was particularly impressed with their salesperson, who was extremely patient. Overall, I find Sunrun to be a good company.

But recently, I've noticed a substantial increase in my electric bills, reaching up to $2,000 a year. This forced me to stop charging my Tesla and give up my hot tub just to break even. I am disappointed because I had made it clear to Sunrun that my usage would involve charging Teslas and keeping a hot tub, yet the panels did not meet these needs over time.

I wanted to add more panels to increase my system's capacity, but I've been unable to do so without breaking the existing contract. Sunrun's team has always been courteous, but the inability to expand my panel setup and the increased electricity costs due to changes in utility company pricing have left me very dissatisfied. I am considering alternative energy solutions, as I am compelled to find a way to better meet my energy needs while staying environmentally friendly. While I highly rate Sunrun's customer service, the effectiveness and capacity of the product to meet the promised energy output are lacking.

The second they flipped the switch my usage doubled and in some months tripled. From June to Aug this was my usage on my DWP bill.... 2022 - 3078 KWH 2023 - 3167KWH (this was the first bill from DWP after turning the system on and 0 went back into the grid and DWP doesn't account for the solar production so I used what I produced plus the 3167 from the grid) 2024 - 5071 KWH. I did the math on what I produced, which was 2252 for that exact billing period, so I apparently used 7323 KWH in a 61 day billing cycle. The last time I used that much energy, I had my 32 foot travel trailer plugged in with somebody living in it and blasting the AC 24/7 which I got rid of the guest and the trailer prior to the system being flipped on. Funny how if you subtract instead of add those 2 numbers, you get closer to what my average usage was before the system was turned on.

Over the 3 years that I have outlined, none of may habits changed. I still work from home, my family is still the same size, just a little older, and the same appliances are running about the same rate. (Minus an air fryer that broke so that would be a negative anyway). I am getting a meter of my own and will be monitoring the household usage myself to add to my mountain of evidence against LADWP and Sunrun. Furthermore, I noticed that on days that my Production is low, my overall usage is low as well. On days that my production is high, My usage skyrockets, so there is never a time where my usage is low and my production is high enough to go into the grid and give me any credit in my "Bank", Even when I go out of town for a week and nobody is home, I see the same trend on the graphs in the App.

If you are thinking about getting a battery back up know that it is exactly that, just backup in the case of a grid failure. Most solar systems, the battery is used to store excess Solar Energy that is produced but not used, and then use the excess energy when the panels are not producing energy like the night time hours, or to supplement during peak usage when your panels can not keep up with demand.. What sunrun doesn't directly tell you upon agreeing to the battery and paying for it, is that they program the battery to stop doing that for 6 months out of the year, so from October to, I think, April the battery is just back up and will not supplement anything and for the summer it is programed to only provide extra power during peak usage hours, and only on weekdays, but not night time hours. I am very curious about why they program the battery that way.

The Case manger could not answer my inquiries. It does seem the way they design the system is so that you will, no matter what, have an grid supplier electric bill plus have to pay their monthly rates and never have I seen any savings that were promised me on day 1. When making the decision to go solar, please make sure you have a grasp on how a Solar system works, and ask lots of questions to what ever company is installing them, challenging the set-up and make them explain themselves.

Since installing the solar panels, I've noticed significant savings on my electricity bills compared to my neighbors, which has been wonderful. The installation process was smooth; the team was punctual, efficient, and unobtrusive. It was impressive not even noticing they were there during the installation.

One suggestion I have for Sunrun is to find a solution for when the power goes out. Currently, because we're still connected to the grid, even with solar panels, if there's a grid outage, our power also goes out. The way it was explained to me when I first got the panel was Texas doesn't let people disconnect from the grid. They have to be connected still by law. They don't want the electricity coming back towards the grid in case of a power worker having to work on one of the lines when something's down. It would be great to have a workaround that allows us to still have power at home during outages. That way, I can brag to all my neighbors, "Your power went out, but I still have my mine." Additionally, Sunrun offers battery packs, which I think would be a fantastic addition. However, the cost is a bit high—I recall it being around $5,000. Even though it was gonna be on a payment plan, I didn't want want my light bill doubled to put in a battery pack.

Overall, my biggest satisfaction with Sunrun is the cost savings on energy, and I often find myself bragging about it when discussing electricity bills with others. I'd recommend Sunrun to others, especially for the financial benefits.

Original Review: Nov. 5, 2024

Terrific installation of our rooftop solar panels and worked well for a while. However, over the last 180 days the system has not worked 1/3rd of the time. The SunRun app shows the system working but it is creating no energy. The contract says they're monitoring our system, but after 30 days we heard no notification from them. More recently it was not producing energy for 2 weeks and there was no notification. Also, to get a tech out you have to wait 30 days - and they sometimes cancel without telling you. The support staff seems to be good, but they cannot keep our system running and they do not appear to effectively monitor our solar panels. Do not use SunRun - CostCo should drop them immediately.

In terms of performance, the solar system has been functioning well, although I'm not sure if it will cover the entirety of our electric bill, which is somewhat disappointing. Since we've only been in the house for less than a year, and we weren't involved in the original installation, I can't speak to that aspect.

What I appreciate most about Sunrun is that the cost of their service doesn't seem to be increasing as rapidly as I anticipate our energy bills might. If I were to recommend Sunrun to friends or family, I'd rate my experience a 3.75 out of 5.

In terms of our electrical bill, there has been a difference. However, one of the installations is not performing as well as the others, which we're planning to address with our electric company and Sunrun. I would tell friends that Sunrun is a good company and they always try to fulfill their promises. I would encourage others to consider them.

I would rate my overall experience with Sunrun as five stars, and I rate their customer service and quality of service as four stars. The price I paid for their services is a five-star rating in my opinion. While we have the capability to monitor our systems online, it's not very important to me, but there's nothing wrong with it. I rate the convenience of being able to monitor the system as four stars.

My home solar setup has been expanded compared to before. Initially, I only installed a few panels, but now I'm fully solar-equipped with a battery backup, resulting in very low to zero electricity bills. The installation process happened in two phases, and while waiting for utility approval took some time, the actual work was completed efficiently in a week.

The quality and customer service provided by Sunrun have been excellent. I'm leasing the system for about $170 a month, which I find reasonable, though slightly on the higher side. But I believe it’s a great investment as I've already recommended Sunrun to a few friends who are considering installing solar panels. My last PG&E bill that I got was zero. Normally, during the summer, it's $37 a month and I run the air conditioner sometimes 24 hours a day.

An important consideration for me was the potential of moving homes. With Sunrun, the system stays with the house, and any new homeowner takes over the lease, which simplifies matters compared to my previous experience with another company. There, I faced challenges when buyers didn't want solar, leading me to buy out the system to close the deal.

Overall, switching to Sunrun has been a learning experience and I appreciate their straightforward approach in contrast with past challenges.

My representative, Hanno, was fantastic. He was very personable, professional, and knowledgeable—a really good guy. Overall, I would rate my experience with Sunrun as excellent.

Sunrun sends me a monthly statement that shows how much energy I use, which helps me track my solar production. The key benefit I've noticed with going solar is the significant reduction in my bills to PG&E. While I still pay them, it's not as much as it would be without the solar setup. This is especially beneficial when using air conditioning or heating—the solar bill from Sunrun stays pretty consistent, so there's less worry there. Overall, I've had a good experience with Sunrun and would recommend them.

The main benefit I’ve noticed since having the solar panels is the cost savings. My bills have been better since switching from electric to solar. However, I did have to adjust how I used solar energy. Initially, my bills were still high until someone from Sunrun reviewed my usage. They explained that I needed to let the battery charge fully before using appliances like the washing machine to maximize savings. Once I understood this, I saw a real difference. Overall, Sunrun was easy to work with. The staff was friendly and took the time to explain how the system works, especially the battery usage, which was incredibly helpful.

The setup was easy. The reps were very helpful in the process of creating my account and getting everything up-to-date. It was fast, and I've had no issues with billing or the product itself since everything has been running smoothly. The app makes it convenient to manage and monitor the system, which adds to a hassle-free experience.

Based on my positive experience, I would definitely rate Sunrun a five out of five and recommend their service to others.

The installation process, however, took some time—about six months. But Alexis did inform us that it would be a lengthy process due to the paperwork and coordination with the energy company. Once installed, the solar panels have been beneficial. Our energy bill only covers gas now, ranging from $20 to $30 a month, down from the previous $200 range. But we still have the loan payment for the panels with Sunrun. The loan is for $43,000 which is a lot of money and I would be curious to see our energy bill in comparison to what it would be if we didn't have the solar panels versus the cost of our loan payment back.

Jose conducted the presentation himself, and the setup process was like clockwork. The installation took more than one day due to inspections, but overall, it went well. The only hiccup was with the electrical guy who was supposed to meet the city inspector. He arrived an hour early and got a little impatient when I mentioned my wife was sleeping. That was a bit annoying, but besides that, the process was fine.

The sign-up process was incredibly easy because she guided me every step of the way and made sure that I was completely satisfied from point A to point B. I never felt abandoned or confused. She was more like a friend, like someone I knew for years. She was attentive and took care of me with everything. When I had a question, I called and she answered. Her responsiveness and assistance built a lot of trust, and we're still really good friends.

Going solar through Sunrun has been one of the best things that happened to me. Since my solar panels were installed, I've been saving money on energy, and the system has been functioning well for almost two years now. I have an app that tells me my usage, and then I have the Sunrun app, which is really easy to use. I'm able to see what I'm producing daily and match it and make sure that everything makes sense.

As for recommending Sunrun, I'd rate them highly since I've had no issues, and the panels come with a warranty for peace of mind. I am truly happy with the decision to go solar; it's saving me money and is one of the best decisions I've made for my home. I would definitely tell my family and friends that it's worth considering. Things go up, but when I signed up, the price wasn't bad, and it made sense when I did my math.

I've had the system for about two years now. I was told I would receive refunds from the electric company after the hookup, but in all this time, I've only received $40. On the positive side, I don't receive a monthly electricity bill, as I have a credit of about $100. Still, the process to understand this credit has been confusing, and when I reached out to the electric company, they referred me back to Sunrun, leading to more confusion.

I feel that companies sometimes take advantage of older folks who aren't savvy with the technical details. Also, I keep getting things that I should hook up batteries. But at this point in my life, the only batteries I want to see are those in my flashlight. Aside from that, in the beginning, I was told that if I recommended Sunrun, I would get $50 immediately and then a $1,000 bonus. But now, it's down to a $50 bonus, which is like changing the boat in the middle of the river.

Overall, I'd rate my experience with Sunrun around a 3 out of 5. While they provided the service expected, the post-installation support and clarity could be significantly improved.

A technician came by recently and assessed everything. He mentioned that I might need another battery for a more seamless backup, which I’m considering looking into.

The installation itself went perfectly, and I have noticed a reduction in my monthly electric bill, which is a positive. But I’m not completely satisfied due to the inconvenience of using extension cords during power outages.

I'm hoping for a solution where the battery can automatically power essential areas like the hallway and maybe a light in the front room when the power goes out, without needing to run cords. My goal is to have a system I can rely on to get around my home safely during outages.

Everyone has been trying to help, but it hasn't met my initial expectations. It’s not functioning the way I thought it would when I first signed up with Sunrun.

I have to mention the salesperson who came to speak with me. Although I can't remember his name, he was very knowledgeable and friendly. He didn't promise anything they couldn't deliver, which made for a good experience. I was glad I had the chance to deal with him.

I haven't had any dealings with customer service because I manage everything online, so I can't really comment on that part. As for the solar panels, this is my first time having them, so I don't have anything to compare them to, but I haven't had any complaints. Regarding costs, I didn't have to pay out of pocket for the solar panels, which was great.

If we ever decide to sell the house, I've heard it might complicate things, but currently, everything is fine. The panels do their job effectively. The total price seems reasonable; although I’d prefer lower costs, especially since they profit from selling excess electricity. I also use the mobile app, which works well but is all automated.

On the installation day, everything was extremely well-organized. The team arrived and placed the equipment neatly outside without causing any mess. Their professionalism was evident as they cleaned up everything immaculately, leaving no trace behind.

Our experience with Sunrun has been excellent overall. We did have an issue with an old electrical box, but Sunrun promptly coordinated with another electrical company to fix it. Since the installation, we've been consistently generating power and our electric bill stayed as expected. However, I was unaware of the annual 10% increase in costs over time, which was a surprise.

Despite this, I would rate my experience very highly. We were so impressed that we even recommended Sunrun to our neighbors, who have also seen significant savings since switching. I shared this experience with my son and his family, who are tech-savvy and interested in future savings with solar.

I first heard about Sunrun through a TV advertisement a couple of years ago. The installation process wasn't problematic; the crew was good, and everything went smoothly. However, my frustration lies with the inflated costs and feeling defrauded. When I contacted Sunrun to address these issues, I was told I'm locked in for 25 years with no recourse. It’s been a nightmare dealing with them.

I would advise against getting solar panels based on my experience. I am thoroughly dissatisfied with the financial strain it has caused.

Since going solar, my bills have dropped significantly. One bill was as low as $39, which was ridiculously low. I've had no issues with the solar service, and I recommend Sunrun to anyone who qualifies.

I'm very satisfied with Sunrun, rating them a five for overall service. Their customer service rep was informative, and the solar equipment is top-notch. The sales and marketing process was excellent, and the pricing is great. I pay $82 a month for leasing, which I find reasonable.

Switching from regular electricity to solar panels with Sun Run has been exactly as promised. While the cost was initially about equal to my previous bills, my bill didn't go up like everybody else's did.

What's impressed me most is that my bills haven't gone up, and it didn't cost me anything out of pocket. Even those I referred to Sun Run found it hard to believe, but it truly cost me nothing.

I've had the solar panels for about a year now, and I would rate Sun Run highly. Their customer service and the product both deserve top marks. Overall, I'm highly satisfied with my experience.

The technician, Kevin, initially tried to resolve the issue by sending a 'ping' to the system, likened to resetting a cable connection, but it didn’t work. I had further frustration when I was initially told that the inverter had been replaced, which wasn't possible as their office was closed on Sundays and I hadn't been informed of anyone coming to replace it.

Eventually, they replaced the inverter on October 4th, but my electric bill during this downtime was $176. This was a significant increase from my usual $35 bill with the solar functioning properly. Despite full months of credit previously being given for only four days of outage, this time, they offered just $40, which I found insufficient given the circumstances.

When the solar panels work, they do provide substantial savings, but the lack of transparency and delayed service are issues I faced. Although I believe Sunrun can be a good company, they need to improve communication and be more honest with customers. While I had favorable interactions with the service technicians, I would rate my overall experience with Sunrun as a three, due primarily to my disappointing experience with their phone customer service.

I really enjoy not having an electric bill, thanks to the panels. Overall, I am very satisfied with Sunrun and have recommended their services to friends. I've experienced no issues with them and would rate them highly.

The transition to solar energy was smooth. A noteworthy incident was a bad storm in the winter that cleared some trees, allowing more sunlight onto my panels. This was beneficial since even by 9 a.m., the sun reaches the panels on the west side of my house. However, I discovered my kitchen refrigerator isn’t on the battery backup system. Thankfully, I have an old refrigerator in my basement for emergencies. But other than that, my backup system works well.

Regarding electricity bills, there's a noticeable difference; it's actually negative now. However, I should mention that financially, it's only a good move if you buy the panels outright. I estimate about a 17% return on investment with my purchase.

Overall, I'd rate my experience with Sunrun as a four out of five. Their customer service, presentation, and installation quality were solid, and I feel the price I paid was acceptable. I do have an app to track generation, but I'd rate it a three out of five—it could be more user-friendly.

The team from Sunrun was fantastic. The sales rep and the crew who worked on the installation were professional, knowledgeable, and efficient. They completed everything quickly and tidily. Initially, there was an issue with the panel, but after communicating with their team, they replaced it at no cost to me.

Since the installation, the system has covered around 85% of our electrical costs. We have almost no electric bill in the summer and a minimal one in the winter, usually just around $30. This has been particularly beneficial since we use electric mini splits for air conditioning and heating. It's been a great money-saver.

I've shared my positive experience with my neighbors and friends. Some are hesitant due to the appearance of solar panels or because they are not around the house all year, but I've assured them that the system can still be beneficial. I believe it's a fantastic solution and hope more people decide to opt for solar energy.

The installation team did a great job with the panels and they did it really fast. I don't have any major criticisms or suggestions for improvement. In fact, I'm planning to use Sunrun again for another property.

I did have a bit of an issue with the battery. We weren't getting any usage out of it, and we ended up paying the full amount to Hawaii Electric as well as Sunrun. Although I was told we would be compensated, that didn't happen.

Regarding star ratings, I'd say leasing the program was fine for the price, and the customer service was also satisfactory. However, due to the battery issue, I'd prefer not to rate the solar panels themselves. Despite this issue, I'd rate everything else as excellent.

Since going solar with Sunrun, I’ve noticed a significant decrease in my electric bills. Everything has been working well, and I’m happy with the service. Overall, I would rate Sunrun five stars because I would highly recommend them to friends.

Regarding customer service, I haven't really needed to contact Sunrun since everything has been functioning well. The pricing is average, with a rating of three, but I was very satisfied with the sales process, which I would rate as a five.

I'm 100% satisfied with my decision to go solar with Sunrun. It saves me about $600 a month on my Edison bill, which has made a significant impact on my life. I would highly recommend Sunrun to family, neighbors, or anyone considering solar. If you're on the fence, I'd suggest doing a consult call to see what they can offer—it doesn't hurt to make a call.

Now that I have Sunrun installed, I'd say it's a 50/50 experience. I do see some savings, but they're not as significant as I expected, perhaps around $4 to $5 less than before. Also, there are occasions when I still need to pay for electricity from PSNC, which contributes to my lukewarm impression.

If a friend were to ask me about my experience, I'd tell them to consider their own situation carefully, as every house is different in terms of size and potential for solar panel efficiency. I wouldn't give a definitive yes or no recommendation since my experience is unique to my home setup.

Overall, I'd rate my experience with Sunrun as a three out of five stars.

During the summer, we don't produce enough energy because we didn’t install as many panels as we probably should have, only on the second floor. This lack of coverage, especially with using central air, means we sometimes have to pay a bit extra. However, during the winter months, there’s a noticeable decrease in our electric bill; I hardly pay anything except the Sunrun bill and a small amount to PSCNG.

I would rate my experience with Sunrun as a five. I've been telling my neighbors and family about the money I'm saving, though none of them have made a move yet. Most houses in my area are one floor, unlike mine, which was built in 1986 with two floors and they could benefit even more from solar energy with reduced costs, just like I have.

Sunrun indicated they couldn't fit more panels on my roof, which I was only informed of during the project, not before. This seems to be a common experience shared by others. While the sales guys were pleasant enough, I'm really interested in highly technical people who can deliver what they say they can, which is the way I would expect the job to be done. And that was not what they were doing.

Customer service is lacking, deserving a one-star rating. The solar equipment itself is decent but not as efficient as it could be, earning three stars. The sales and marketing process rates a two, while the overall price also scores a disappointing one. Ultimately, Sunrun gets about three stars from me. While the equipment is reliable, the process overall didn't meet my expectations in terms of delivery and efficiency.

I got on a payment plan with PSEG, but somehow, Sunrun wasn't working properly to where they ended up reimbursing PSEG. I paid the money to PSEG. They said I owed them 650 and I said, "How is that possible? I can't come up with 650 like that." They said, "You get on a payment plan." So, Sunrun told me that if it was anything on their end, they would adjust it. They would make it right. They did because it was credited onto PSEG somehow. For three months, I haven't paid PSEG because there was a credit on there. I figured that was from Sunrun. Other than that, I recommended Sunrun to my ex-brother-in-law.

When I told Sunrun about my concerns, their customer service was inconsistent, with long wait times for action, which was frustrating. The other thing is, they're not responsive to my requests. I'd call in and talk to someone, and they'd say they'd look into my issue but I'd never hear back. Finally, somebody would show up at my door whenever they decide to do this and say they wanted to check the panels and make sure everything was working. At one point, I requested panel cleaning and although it was scheduled, the engineer arrived for a different purpose and only offered to hose them down.

Their sales pitch initially was thorough and promising. The representative explained their program well, and I felt informed at the purchase. Additionally, the roofing service contracted by Sunrun was excellent. But the contract that I signed was online and I really couldn't sit and read well enough to totally understand it. They sat with me and explained this and that then showed me where to sign, but I really didn't get a chance to read the contract. And my eyesight isn't good enough to track on a computer screen just by myself. I have to sit there with a ruler going down the screen to try to read it and I'm 80 years old. I'm cautious about recommending Sunrun to others due to reliability issues. If improvements are made or additional panels are added to counteract the tree next year, my satisfaction might improve.

After signing the contract, I received notification from Liaoruo that my city-issued license was ready, and we could proceed with the installation. Project Manager Shane then contacted me to arrange a roof inspection prior to installation, indicating that his team would arrive in two weeks to check for asbestos. Shane and Liaoruo had assured me that their technical roof team would inspect my roof for asbestos and remove it as necessary before installing the solar panels, with no fees or hidden costs involved. However, after three weeks without any follow-up, I reached out to Shane, only to be informed that another contract was necessary before his team could conduct the asbestos inspection.

Upon discussing this with Liaoruo, she assured me that this was standard procedure and that the contracts were the same. I signed the additional contract, only to receive a message from Shane the following week stating that I had waived my right to an asbestos inspection and repair. I contested this claim, emphasizing that I did not agree to waive these services. Unfortunately, both Shane and Liaoruo insisted that my failure to read the document thoroughly was my responsibility, with Liaoruo even suggesting I could pursue legal action without success.

In August, Liaoruo reached out to me for further guidance and introduced me to a contractor named Chen, a friend of hers, to conduct the asbestos inspection. Liaoruo mentioned that she might be able to assist with part of the costs. Chen visited my home to inspect the attic, roof, and side walls. He informed me that the estimated cost for asbestos remediation would be around $20,000. I find this estimate concerning, as my house was built after 1985, when the use of asbestos was restricted following regulations established in the 1970s.

In September 2024, Customer Service Manager Samantha contacted me, expressing a willingness to help resolve this matter. However, after two weeks without communication from her, I reached out again, only to be told that I would need to handle the situation myself, though she would attempt to coordinate with the project manager.

As of today, I have not received any updates regarding the resolution of this issue. This experience raises serious concerns about the integrity of Sunrun's practices and customer service. I have encountered numerous similar complaints, which further compounds my frustration. I would like to address the top management at Sunrun regarding the conduct of your staff, specifically Shane, Liaoruo, and Samantha. Are you comfortable with their actions, which seem to constitute fraud and deception towards customers? Do you believe that you can continually evade legal consequences for such behavior?

The installers arrived today exactly when they said they would. They were fairly quick and efficient, and explained any questions we had along the way. Now the panels are up (and look great), and we now need our town inspector to come review the work. Then after that the electric company needs to come out and replace the metering unit to one that can account for the solar energy. So yes, it is a bit of a process having to wait a little between each step but so worth it!!!! I see a lot of the negative reviews, and yes I believe some are very legitimate. Yet common sense tells me many others are just a means for people who like to complain to be able to do so (disappointed in people). I and my family swear by Solar, and we will now be telling all our friends, family, and neighbors about Sun Run and their new collaboration with National Grid. And we will very highly be recommending to anyone willing to listen.

Long story short, Sunrun reconnected only half of the system. Sunrun had assured me I was eligible for compensation. They wanted to compensate $120.00, not acceptable, they came back with a final offer a week later of $210.00. I also opened a case to attempt to recoup at least a portion of the fee they charged for their shoddy workmanship to which there has been no response. I have never seen a company So unwilling to take responsibility for their poor work and errors. Instead, they want their customers to just suck it up and take it.

I called Sunrun again and I was getting the runaround. Finally, I was told that the technician was coming out. But I didn’t know the time because the technician was supposed to contact me and tell me a window. I didn't get a window. I was told by a neighbor that something was going on at my house and when I got home, I saw the technician out there. I came up to him and asked if he was from Sunrun. He said he was and that he was gonna try to replace the part before he left because he had to go somewhere. But he never explained that he was gonna finish at that time. After I walked away, I didn't know if it was completed or not.

Two weeks later, I was wondering if it was completed so I called. I got the runaround again. One person said it wasn't completed and then another department said it was, but they didn't close it out. They said they were gonna close it out and give me some credit. They came up with calculations and gave me a credit for Sunrun but I asked about my electricity because it was high and the solar system was down. I still have this high electric bill and they didn't do anything about it. So, I'm kinda mad about that. This doesn't make any sense. I’m very dissatisfied with how everything came to play. People should not get the system from Sunrun. They need to treat their customers better because that's not how you run a business.