Sunrun Reviews

I learned about Sunrun because it was offered through the condominium I bought—it came with it, so to speak. I don't remember the exact details of signing up, perhaps they reached out to me or vice versa, and then they guided me through getting it all set up and running. I wasn't around during the installation as the building was under construction then, so I'm not sure how many panels I have.

I heard about Sunrun through a friend and decided to go solar because my electric bill was getting out of hand. My experience with Sunrun started with a sales representative named Cole Peterson. He provided all the necessary information and explained my options clearly. The installation process was impressive; it took several hours but was executed very cleanly. The team cleaned up after themselves, which I really appreciated.

I discovered Sunrun while dealing with high electricity bills and knowing it as a popular solar brand. The sales visit was straightforward and easy. On the installation day, I wasn't present, but it was completed within a day. Since the installation, my experience has been positive. We had to address some birds by installing grates to prevent them from going underneath the panels. Tracking our solar production is simple with the app, which offers easy and clear visualizations of our weekly and monthly data. If you have a home, as solar panels are great for saving money. I've noticed a reduction in our bills.

I heard about Sunrun through my daughter's friend and decided to go solar mainly for cost savings. The switch to Sunrun was seamless, and my experience has been great so far. I would love more information about batteries for existing customers, as this seems to be a new offering and could enhance the system I have. But the customer service has been excellent and fingers crossed that the good performance of the solar products continues. The price was a bit high, though.

My experience with Sunrun started off with some difficulties. Initially, there was a malfunction with the switchboard, causing issues for about six months. They came and changed parts on it, then it stopped working again. The parts were burnt and they took a while to come back because they had to order the parts. Everything was eventually fixed. Since those initial problems were addressed a few months ago, everything has been working well. The switch to Sunrun was smooth, and the installation process was perfect. Post-installation, I have no complaints. Additionally, having Sunrun solar panels has positively impacted my life by helping me save money. Overall, I’m satisfied with my experience and would recommend it.

I've been using Sunrun for my solar energy needs for about two years now, and I'm overall very satisfied with the service. I first came across Sunrun when I purchased my home and decided to switch to solar mainly due to the cost savings. The transition to Sunrun has indeed helped me save a lot on my electricity bills compared to my previous PG&E bills.

Our experience with Sunrun began when a door-to-door salesperson named Alexis introduced us to their solar energy services. Alexis was very nice and approachable, which is why we decided to hear her out. My husband has always been interested in solar energy but wasn't sure how it worked, so Alexis's visit was timely. Our sign-up experience with Sunrun was wonderful, largely thanks to Alexis's personable and patient approach. She wasn't pushy like many salespeople, making the process comfortable even when I was feeling unwell initially.

Jose from Sunrun knocked on my door, and initially, I was dismissive since I don't usually entertain door-to-door salespeople. However, upon learning he represented Sunrun, I decided to engage and everything went smoothly from there.

A person from Illinois Shines came to my house to talk about solar energy services, and Sunrun was their provider. She was very different from typical salespeople because she didn't approach the conversation like she was just trying to make a sale. Instead, she was friendly, and we talked. The first time, I thought I had time, then the second time, I listened. The third time, I did some research about solar energy and it made sense.

My experience with Sunrun has been mixed. Initially, the representative came out quickly and provided a quote. I didn't seek other quotes since I wanted a straightforward process and believed I was getting the complete truth. However, during installation, I was out of the country, and they had to tear off half of the roof to replace the felt. I expected them to offer to redo the whole roof while on-site, but they didn't, which was frustrating.

I wanted the solar power system to automatically switch over when the power went out, so I could at least have some lights to navigate my house safely, especially since I am now handicapped. However, instead, they installed two plugs outside, and I was told I would need to use extension cords to power essential appliances like the refrigerator, which is challenging for me given my mobility issues. I have a CPAP as well so when the power goes off, I have to run an extension cord through the bedroom window out to the window to run my CPAP.

Overall, my experience switching to Sunrun was pretty good and the process was fairly easy. Since the installation, my solar experience has been uneventful, in a good way—my bill has been pretty good, so I've had a positive experience so far.

I chose Sunrun for solar panels based on a referral. My overall experience has been positive so far, without any significant issues. Transitioning from regular electricity to solar was nerve-wracking initially, but everything has been stable, with consistent energy bills and no hikes. The panels have not significantly impacted my daily life. However, snow building up on them and sliding off messed up my gutters a bit, but it's not a major issue.

I first heard about Sunrun through a young salesman who came door-to-door in our neighborhood. His demeanor and detailed explanations about the solar services impressed us. He wasn't pushy, which made us comfortable. He even connected us with a previous customer who was an attorney and reviewed the contract for us, which reassured us greatly.

I first heard about Sunrun through my sister, who used their services and had a really good experience. We didn't have solar before going with Sunrun, and the process of enrolling with them was easy. The installation went smoothly without any issues. My experience with Sunrun has been great. I'm very satisfied with my decision to go solar with them and I would encourage others to try it.

My experience with Sunrun has been extremely disappointing. Initially, I thought installing solar panels would save me money, but it has cost me significantly more. I now pay $80 a month for the panels, plus about $90 for my electric bill, which is much higher than before. I feel misled as Sunrun assured me I wouldn't face any electrical cost increases, and yet, here I am, spending more. If I could remove these panels without legal hassle, I would do so immediately.

I heard about Sunrun through a friend who works as a salesman. I decided to switch to solar because my electricity bills were increasing, and I wanted to save costs and help the environment. The transition to Sunrun went smoothly, although there was a bit of a delay due to the electric provider, not Sunrun themselves.

I heard about Sunrun from a friend who had solar installed with them. We've had ours for about two years now. The enrollment process was pretty straightforward. A representative came to our home, explained everything, and we signed the contract—everything was easily set up from there. I wasn't present during the installation, but there were no issues, and it took about two days to complete. What I really appreciate is that during the summer, our electric bill is almost non-existent. Last winter, our highest bill was just $60. We've never had to contact Sunrun after the installation as they monitor everything remotely. If they do come out to check on anything, we aren't even aware of it.

I explored several vendors, but ultimately chose Sunrun. I found their sales agent to be more honest and their information aligned with my research about government incentives. Other vendors' offers seemed inconsistent and their numbers appeared inflated. Since having the solar system installed, my experience has been positive, especially in the summer months where I've noticed savings on my electricity bill.

I first heard about Sun Run through a sales rep who approached me while I was in my garage. I wasn't actively considering solar, but the salesperson convinced me. As an ex-engineer, I found their pitch intriguing.

I chose Sunrun based on a recommendation from a neighbor and initially had no issues with the company. However, I experienced a major inconvenience when my solar inverter went down on September 7th, and I couldn’t produce any solar energy until October 4th. It took a long time to receive a notification about the issue—from September 8th to September 24th. When I finally received a text about the system not producing any energy, I had to reach out to them for an appointment.

I have been a Sunrun customer for years and initially chose to go solar due to high energy bills. The enrollment process with Sunrun was smooth, as they handled everything for me. I've had solar panels installed twice now. About 8 or 10 years ago, I first got solar panels from Sunrun. When I bought an electric car, my electricity bills went up again, so I called Sunrun back, and they added more panels. The installation was quick, taking just one day.

The Sunrun system is working fine. Through the summer, I have not had to pay for any electricity. I've been sharing power as well. There's a special program that they have during peak times when more people are home and running air conditioners. I get informed when they're going to be doing this so I try to be very conservative in the amount of power I use during that time when I know that they're going to be using some of my power to share with the community. I also have the Sunrun app and can see what it says.

Initially, Sunrun was eager to start the installation, but I decided to push back the timeline a bit. Once we got underway, the installation took a couple of days. I went ahead with installing 24 panels. It was a business decision for me. It's just the numbers.

Solar was installed last week and unapproved irregular shaped holes covered with materials that are different than the original roof color. Why there are random holes/patches on the roof? There are at least 3 of them. Contacted the assigned case manager, pending response. Please stay away if you want to keep your roof undamaged. Now my flat roof has multiple random ugly patches sitting right next to my roof top deck. What a major mistake. If someone would tell me upfront, hey we will leave ugly random patchwork on your roof next to your roof top deck, and we cannot even use extra material to cover the hole, we will make sure the material we use to cover, barely covers the hole itself. I will say No, please don't come, but no one informs me that is going to happen. The project consultant said we installed on your type of roof everyday, I wonder if everyone get these ugly patches or holes on the roof since.

I was searching for solar services and Sunrun was the second company to get back to me. The first company's representatives were not impressive, but Sunrun's team did a great job of explaining their product. They offered us the choice to either buy or rent the system, and we decided to rent it.

I've been a Sunrun customer for a while, and I initially chose them because I had used their services before. Overall, I'm happy with the experience of switching to solar panels with Sunrun. I noticed that my electricity bill is a little cheaper now compared to before—sometimes it's noticeable, thanks to a combination of billing from both Sunrun and Hawaii Electric.

I decided to go with Sunrun for my solar panels because I know someone in the business. The installation team did a wonderful job—100% satisfaction. The installation took place a year and a half ago in December, and my electricity bills have decreased since the panels were activated, aligning with the expectations I had. Overall, Sunrun has done a fantastic job and I'm very pleased with the service. I would highly recommend Sunrun to others and have already done so.

I first heard about Sunrun when they came to my door, which was convenient as I was already looking for solar solutions due to high electric bills. The enrollment process with Sunrun was very seamless; I had no issues at all. When it came to the installation, it was completed in just one day. I watched the team work, and everything went smoothly. They finished in one day, and it was operational the next day.

I first heard about Sunrun through Costco, as they were partnered with them, and I trust Costco and their partners. My experience with the Sunrun team was perfect; I've referred them to multiple people. The transition to solar was smooth from the moment I called to when it was up and running. There were no hiccups or confusion—everything was straightforward, thorough, and went according to plan.

My experience with Sunrun has been mixed. I initially decided to get solar panels because a friend mentioned the benefits of saving money over time. However, my friend didn't use Sunrun—he was with a different company. My interaction with Sunrun began when a representative came to my house, and I decided to give it a try.

I initially heard about Sunrun online and became interested in solar energy primarily to save money and help the environment. The salesperson also played a big role in piquing my interest. Everything with Sunrun has gone well so far. We've had the system for over a year, and it’s functioning fine.

I had Sunrun solar panels installed after seeing them at Costco. The initial impression was that they might be returnable; however, that was a misunderstanding on my part regarding their policy. My main issue has been with the engineering and project management aspect. They could improve in optimizing panel efficiency to maximize electricity output. Ideally, the power generated should match my electricity needs, but it falls short unless it's the off-peak winter months when I don't use air conditioning.

Sunrun explained everything to me like how it would work if I qualified through the government program. They told me what they would install. They got on the roof and put everything. A couple of months ago, Sunrun called me and asked if PSEG did my bill. I told them that I wasn't sure if it was because of my gas bill or if it was the electric because I didn't pay no mind.

In my first year with Sunrun, I found the service unsatisfactory because the energy output wasn't meeting the contract's guaranteed amount. Despite them adjusting payments, I ended up with a $400 bill. I continued paying SoCal Edison even though my bill was 14 cents so that I didn't have to pay that whole thing at the end of the year. Sunrun often cited a tree shading the panels as the issue, but I argued that this was overlooked during the initial setup and I couldn't do anything about that tree because that it belongs to my neighbor. Then in last fall or so, the branches began to break if we had a windstorm, so they decided it was too heavy and they trimmed the tree back. So this year, I'm doing fine but that tree is still just as big. And by next year, it'll be full again and we may be fighting this whole thing over.

Sunrun showed up on my doorstep. The rep was very knowledgeable. It was a couple of months for Sunrun to come and finally install because they came in October and installed in December. But I've had a good experience with them.

I'm not dissatisfied with Sunrun but I'm not over the top with it either. I called the rep. She came over. We signed the papers and it was done. Installation was also good. However, my electricity still costs me more. I'm waiting for them to come and take the solar down so I can put a roof on. When I look at my cost from last three years to this year, it's still more expensive with Sunrun with the payment. Last month, I thought it showed that I didn't get any credit from the electrical company, yet my app shows that I was producing. I forwarded my bill to Sunrun, and somebody was supposed to call me back. That was last week and I haven't heard from anyone.

I had Sunrun for 14 years. Two and a half years ago my panels went out and I've been telling sunrun to fix them, they keep making excuses that they can't get and panels and that they're out of stock but two blocks away they're putting panels on another house, I just want to say to all the people that when it comes to sunrun replacing or fixing your panels you're out of luck, I've been leasing the panels. Just remember that if you want to sell your house and move you must pay the leasing agreement in full before you can sell your house, and another thing sunrun don't care about the customers. They just care about the money they have in their pocket. I have excellent credit and no problem paying my bills, be cautious.

I am writing to formally express my dissatisfaction with the service I have received from Sunrun, which has been incredibly disappointing. My consultation began in June 2024 with Sales Representative Liaoruo, who provided information about the solar panel systems, installation process, and associated costs. Unfortunately, her presentation lacked professionalism, as she failed to explain how the system would connect to the SCE power grid, assuring me that everything would be fine once the panels were installed. Under pressure to sign the contract to avoid a price increase, I proceeded with the agreement.

They forgot to install a piece of equipment on the roof for the panels which caused my room to get flooded with water. Now they refuse to fix my floors because it was only damaged in one area of the floor (over 4 laminate planks were damaged). Mind you they haven’t checked the roof plywood for any damage (I installed the roof in 2022 completely brand new btw). Don’t use SunRun. They don’t care about your property!

My wife and I have thought about solar for years now. But it makes no sense to lease and still pay an electric bill, and to purchase one outright is ridiculously expensive (and my state won't let you leave the electric line behind anyway). So, in Massachusetts. Sun Run and National Grid have paired up to help meet the states green expectations throughout the state. Sun Run pays all costs for the equipment and to install all while working directly with the town/city you live in. And the new program is just wonderful. As you pay a much lower rate directly to Sun Run and no longer to the electric company. Seeing as electric (at least in my state of Massachusetts, doubles every 3-4 years) this was a no brainer.

Sept 26, 2024. If I could give 0 stars I would. I have had my solar system since 2014 and although my system was contracted through Grid Alternatives, Sunrun was the provider. I had to have my house re-roofed in May, for which Sunrun charged $5,790.00 to temporarily uninstall and reinstall the panels. Fast forward to August 2024. I now have a $927.00 electric bill. I called Sunrun, they remotely checked the system and said it was fine, I insisted they send someone out. They sent Grid Alternatives out.

The installation team did everything on time and for the most part, it was smooth. Sunrun is a good company. They have an app to track what we’re producing and it’s okay. Since we’ve gone solar, we have a reduced energy bill.

Somebody with Sunrun called me and she was going to call me back to give me some answers to some questions I had at that time, but I'm still waiting for it. I even called that lady back but she never answered the phone. Also, it's going to be two years already but I haven't received a report of how much I'm saving or producing or SDG&E is buying back and I still don't know if I owe something to SDG&E or if they owe me something. I know that I have to be paying something every month to SDG&E to be connected but now, I'm paying as much as I was paying to SDG&E. It also doesn't make any difference when there is a cut of power. When the power in the neighborhood goes out, I'm in the darkness too because I don't have batteries. But I'm happy that I'm contributing to helping with the ecology. Sunrun is good.

My experience with Sunrun was great. The installation was very easy. The installers kept in touch with me and updated me constantly on the steps and where we were. Things moved along very quickly and without any issues. I'm very satisfied with my decision to go solar. I wish I did it sooner. It's also less worry about the financial burden of electric cost.

I have Sunrun and they're maintaining their solar and keeping it up-to-date. Every time I called, they answered. So far, so good. It works. Our experience has been very good. Now, summer has gone already, so it's been very good seeing my bill going down instead of paying so much. I used to pay 280 for electric for summertime. Now, it's down to like 10 bucks for the JCP&L.

Sunrun came to the house and the reps said they had a promotion and we could be qualified. They would let us know once they get the bill so I gave it to them. We qualified and the rep came out and went over things. It sounded like it was a good deal but I’m regretting it now. Since the installation, my electric bill has been higher. It was 600 something dollars for one month and I called Sunrun. They said my system was down and I didn't know it was. If I didn't get that bill, I wouldn't have known all these was going on. My electric bill went through the roof in the last two months. I never had a high bill like that. Sunrun said a technician would call to let me know when they would come out and fix the problem. A month went by and there was no call.

We like the options from Sunrun and the sales reps were very professional. The solar panels were good and the process to get them installed was very easy.

A salesperson came up to me in Home Depot and switching to Sunrun has been mixed but favorable. There were some difficulties initially around the design of the system and what the salespeople were promising versus reality. But the installation guys did an awesome job. I'm pleased with how things are going, so far, with the system. I’m very satisfied with going solar. But I have had some technical questions and I've had difficulty getting through to the right person to answer them.

The experience of switching over to Sunrun was confusing at first but once it was straightened out, it was perfect. Whenever there's been an issue, even with the roof, they have come out and they have fixed it.

I got interested in solar because of the high electric bills. I was contacted by a door-to-door salesman from Sunrun. Installation was great. My electric bill's been lower. Sunrun is good and dependable. My experience with Sunrun has been good.

Sept 2023 had solar installed by SunRun and they said it will take a few months before we would see a reduction in our APS bill, that never happened and after numerous contacts and talking to their technicians they said that our system was at 96% which is well within the specs they said it would be (this all done remotely by the way) and again contacted them and they said it is producing as designed, and we still did not see the reduction in our bill that we were told it would be. After 1 year we are paying more out of pocket when you figure the lease payment as well. Then just recently we find out SunRun is moving out of AZ and the rep comes by and looks at our system which was installed by Titan. It was installed on the wrong side of the house and now they want me to pay more to have panels installed on the other roof side. We have been take advantage of and have no recourse but to pay more to get less.

We called Sunrun to get a quote. I looked at a couple local people, and Sunrun seemed the most experienced and legit. Sunrun told everything ahead of time. When we had a little problem with some shingles around the area where the panels were installed. They were loosened during the installation. Sunrun sent a rep who put a couple of nails in and fixed them. He came and took care of it with no questions. I was happy with that.

The experience is wonderful. The system produces right. Even though I get the shade of my trees from the surroundings after 3:30, I still produce enough.

Sunrun had the best deal and the installation was great. They did everything they were supposed to do and everything got installed right. Having the solar panels, I've got a huge reduction in my electric bill. When I thought I had a problem with the system, they sent their best guy out who checked everything. It ended up being that my air conditioners were going out and that was why there was a spike in my electric bill. Once I replaced my air conditioners, my bill went way back down.

I initially got contracted through Infinity then they subcontracted to Sunrun. It was a very smooth transition. The salesperson took a personal interest to make sure that my transition to solar went very smoothly. He was amazing. He was going to college and was doing this part time but he would check on me. The installers gave me their information. When I'm ready to have the panels cleaned, they told me to just call them and they'd come out and take care of it for me. That impressed me. I'm super happy with Sunrun. In fact, there are six of us on my street that went with them. I’m saving so much money with them especially with PG&E who wants to bump rates every four months.

Doing solar is worth it. We never had solar before and this was our first time with Sunrun and it's great. Our PG&E bill has dropped. There's no comparison. I wish it would be on the gas also. But the electricity is great in the summer and the winter.

In the last couple years, I've seen a big reduction on the electricity bill. Sunrun supported me at the beginning and I'm very happy with them. However, we're beginning to have trouble with Sunrun. These cheat people, APS for electric, got a 12% increase two years ago. Then last year, they got a 24% increase. Now they're gonna penalize all the people that have solar panels. It charges $2.38 per kilowatt for having solar panels which is unfair. Sometimes I feel I shouldn't have went solar and I don't know if Sunrun is gonna do anything to help support their customers. Who I talked to said, "I'm gonna look into it and get right back to you," but I've never ever heard from them since and this was eight months ago.

Sunrun was persistent in getting our business. They came back a few times to see and ask me. My experience with Sunrun has been pretty seamless. We're saving some money. I actually recommend Sunrun to people that are looking for solar.

I was talking to some neighbors that got solar panels and there were numerous different brands available at the time and I did a little research and I thought Sunrun sounded reputable. I liked the service contract at the time. They pulled up satellite image of the home and showed a mock-up of what the system might look like and how big it could be and an estimate of how much power that might produce. Then we talked about what goes on with the installation and went up in the attic and looked to make sure the structure of the roof was sufficient. They shone a flashlight around, took a measurement of how far apart the struts were, and looked for any obvious wood rot. It took maybe a week or so to draw up the contract.

We had just moved into the house when we originally got the system, so we estimated how many panels we were gonna need. Everything was very smooth and worked out well. There's a big difference in my bill. However, last night, I pulled up the 18 months since I got the system, all of my costs and how much I have produced versus how much I need, and I found that I'm gonna need to add an extra few panels. Besides that, everything went good with Sunrun. I'd highly recommend them to other people.

I'm very happy with Sunrun. Everything that I talked about in the consultation was right, and there's been no surprises. Everything's been seamless.

My experience with Sunrun was very positive. I tell everybody to go solar. I save a lot of money and I'm a big fan of solar.

We had a warranty repair because our solar panels broke. Apparently, the newer solar panels are higher capacity and more efficient than the inverter ones, and I wish we'd had the opportunity to upgrade our inverter as opposed to just taking the panels off. I didn't know about that until the contractor came up. We were not producing for a year and a half, but that was also during COVID so there were a lot of stuff that were not happening on time. But we got the bill credit. The contract with Sunrun was if we weren't producing, we'd get a credit. We also didn't pay for that year. Aside from those glitches because of the broken panels, we've been getting what we asked for. We're 15 years into having the solar panels, and we're saving a bit of money. We are getting a roof the next year so that would be the other test to see how quickly we can get that coordinated.

Sunrun seemed to be competent and when their reps came out for the installation, they were very polite and they seemed to know what they were doing. But since we had our solar panels, the change in our electricity bill has been insignificant.

I am VERY DISSATISFIED with customer service at Sunrun. Everything went great with the sales rep and installation, the equipment was installed within a few weeks after I signed up. They did a great job. The next step was city inspections, well we didn’t pass because of several reasons, now the problems start. Sunrun has stopped communicating with us. We can’t get any resolution to the problems, our project manager Marcel will not return our text and when he does all he says is, "I need to send out an engineer to look at things." He has been saying this for 7 months now. I have over 100 text with very few replies.

I've been a customer of Sunrun for two years. I bought the house in 2022 and the panels were already on. They were already existing customers. I just took over what was already there. However, I am a little confused about a situation. I received call after call and I was instructed by the company to call if I received something, and then I got the person on the phone who said, "You're just using more electricity." Then why are they calling me 50 times asking me to make sure my bill is okay? I found that quite annoying. My perception of solar is that it saves you money. But I don't think it's saving me money. I receive a solar bill, so I don't receive an electric bill. It's the same as having electric. I know it's better for the environment though, except for this month when I'm receiving two large bills, which is quite annoying.

I thought that it wasn't too expensive and I decided I would try Sunrun. I was satisfied. Everybody came on time just like they said that they would. But in the beginning, I thought it would be a little cheaper but it hasn't been as high as my PSE&G.

Sunrun is really great. Nick, their salesman, came to my house and I talked to him and he was really good at his job. The customer service was great. He sat down in my kitchen and took a look at my basement. I showed him all the work I was doing in my house. Most of the places that come for solar, the people who speak to me don't speak English or are from another country. On the other hand, Nick was a really nice guy, and he's an American. He came in and talked English to me, and he really sold the product. He was very honest with me, and he explained to me everything.

Our neighbor got solar and we did our homework, looked it up and found it to be advantageous. Once we decided, we made the phone call and Sunrun came. The gentlemen were very polite. They came early and when they said they'd be back at a certain time, they were there. They were very professional, kind and knew what they were doing. They knew solar. My husband very seldom tracks our energy because it's always very low. We bought an electric car and we started charging it at home, and it was not the thing to do. It will make our True Up off the hook. So, we stopped. But otherwise, we're very pleased with our solar. We told the neighbor on the other side of us that didn't have solar about our experience and he picked up the phone and did the same thing. It was a good experience with Sunrun and we love the money that we have to pay each month because it's a substantial difference.

I have had a Sunrun system for 10 years now and have paid about $.02 kwh more for my solar power than what my utility has charged over the same period of time. No savings at all. Also my system was down for 8 months and got $49 total compensation. Not very much for the extra I had to pay for electricity and my lease payment. Buy a system and get all the pennies your self.

After many calls and emails, we finally found a few people exceptional at customer service. I am beyond happy with Sunrun service now. It was a couple of weeks of mess but in the end, the company was magnificent once we got the right person. Thank You.

Everything's been running perfectly fine with Sunrun. It was a good overall experience from the start to the finish, and continuing. It was about a three-month process. Once they got started, installation only took a couple days. The system's running good. We've had no issues, and I don't have any electric bill.

Updated on 08/30/2024: Sunrun did respond and asked me for my street address. Due to the hostility of this individual employee, my family and I do not feel safe disclosing. We have instead made reports to local police, the Better Business Bureau, and the Massachusetts Attorney General. Going forward we will have security cameras in place, no soliciting signs, and I am keeping the police nonemergency line available on my phone in case we see this sales rep again. If you see a SunRun sales rep in your neighborhood and they are harassing people, excuse yourself to go inside, lock the door, and call the cops.

The salesman from Sunrun was polite. He had in mind to sell me a bigger system than I needed. I said, "No, I want a smaller system than that." And there wasn't an argument about it. They redesigned the system to be smaller. It was a very good experience. It's kinda hard to see the benefit of it month-to-month. I think that once you install solar, the energy company drops some of your discounts. We pay less, though. If I count the loan that I pay plus adding on the lower bill that we pay, it's probably $100 a month less now. If I had gotten a battery system, it'd probably be even less, but I didn't. That was probably my one mistake. Sunrun is not the cheapest, but what they sold was good stuff that we put up there. So, it'll last.

My experience with Sunrun has been okay. Their part of the process went fairly quickly, but waiting for the electric company to get everything took a while. I had a very wonderful rep from Sunrun, but he has left the company. So if I have problems now, I feel a little lost sometimes. I have had a couple of issues with my battery. For some reason, it didn't work. But when I called Sunrun, they'd come out and checked it, so it's been fine. We resolved it.

Sunrun did what they said and everything went well. My system pays me $150 to $200 a month.

I went through Costco with the representative there and the rep took care care of everything. I live in a condominium complex and there are certain regulations that have to be met before solar can be installed on the dwelling that I'm presently in. The rep they sent out was very polite and explained everything to me. They had to get ahold of certain board members within the community and they took care of all the permits. The installation began and it was a three-month process. I'm extremely pleased about going solar.

Everything's fine with Sunrun. I had moved into my house not even a full year before they came around and my electric bill was astronomical. Since having the panels, it's saving me a lot of money. We had a good three months of difficulties with it but there was always somebody who came out to fix whatever the problem was. It took a few months to get the bugs out but it's been working for quite a few years. Also, we had to have our roof redone and I had to deal with Sunrun to get the panels removed so we could get a new roof put on and the panels reinstalled. It went smoother than I anticipated.

I spoke to a guy by the name of Todd and we went over my electric bills and what I would like to do. I'd love to technically be able to get enough power to power everything in the house and really not have anything to pay and he explained to me how the system works. At the time, I qualified for the Governor Pritzker's solar panel initiative, which was something that was working through solar companies. We went through everything and applied and then he told me I was not gonna be making money, but I was not gonna be spending money either. The only thing I have is the delivery cost so for the first couple of months, I was paying $14.68 and then it went up to $16.80.

The sales rep of SunRun reviewed what Sunrun was about and how it would save us money. My husband had been looking into doing solar trying to go that way and being what it ended up costing us, it was a no-brainer to go with it. The installation was great. The installers were here, put it on, and done. It wasn't even a full day. My bill is cheaper now 'cause the rates in our area have gone up. Others should definitely go with Sunrun. One time I had an issue and I called Sunrun and they were super helpful. Any time you have any issues, they are very good about getting back to you. They don't abandon you.

SunRun seems very organized and their panels also have very good quality. The installation of our SunRun was also very quick.

The installation of our SunRun went well. It was fast too. Going solar was worth it.

Absolutely the worst. DO NOT get Sunrun. Do not believe when they say it's free when being locked in for 10 years and it's yours. It is impossible to get in touch with someone when you need assistance for a high bill. They don't tell you that if your panels need to be removed for ANY (even minor) roof repair that it's your your bill. We were quoted $2,430.00 for removal/re-install for roof repair but ended up getting charged over $6,000.00, and if you don't pay it they will put a lien on your house. Sunrun gave us the runaround and no one was available to get back to us. DO NOT CHOOSE SUNRUN!!!!

They sold me a 2G/3G communications module that was already obsolete when sold. It has stopped communicating (the 3G network is shutdown). They are charging me $300 to replace it with an LTE module. It was obsolete when they sold it! It's not under any warranty because they sold the system instead of leasing it.

Updated on 08/17/2024: So, update.. The company's higher up I'll call them. Contacted me. I've spoken to two individuals, one named Jair that seemed to have been the person who I believed would be the one to resolve the matter with my mom's issue. Apparently the sales person swindled his way in to sneaking in a system that did not include a back up battery called a shifter, which stores energy and sends it back to Edison and is how your bill can be reduced and allegedly save. Seems to be some kinda cahoots scam I'm seeing with Edison and electrical companies because who in their right state of mind would anyone one not want to purchase one of the two equipment deals that does not provide electricity in the event of called a back up battery. I mean, you're already agreeing to the financed purchase payment disbursed in the form of 25 years payments.

I have never dealt with a company so poorly run. Their customer service is beyond abysmal. When you run into an issue, they will continually tell you they are working on it. When you call back the next day to follow up, they will say they have no record of your calls (and there will be dozens and dozens of calls). They also claim to never have email records (mind you, these are email chains they claim to not have). Even if you message on Facebook at a last desperate attempt, they will over and over say they don't have records of the messages, even though you can see them when you scroll up. I have spent countless hours trying to just get help with SunRun. Their salesmen play a good game that tricks a lot of people, but how else can they act when almost all of their money is made through commission! I would never in a million years recommend SunRun to a single person.

They do NOT honor anything they say. Took over 8 months to get the panels installed and then they damaged our roof. Leaking! Damaged my inside. Took the panels off to fix the roof and did more damage to the roof. That was March 14th, 2024. They have not been out and fixed it still to this day. Panels sit in the garage. Inside has water damage. They offer a 25-Year Roof Penetration Warranty but do nothing when you have issues. This company is dishonorable. You will regret trusting them or their false promises of any kind of Warranty. Google them. You'll see. There are complaint after complaint.

After writing this review and giving them 1 start out of 5, I was immediately contacted by Chris who genuinely felt bad for the horrible experience I was having. He was in constant contact with me as we moved this matter along. The employees that were handling my case refused to give me a reimbursement until the repairs were done and my claim was marked as closed, however, once Chris got involved, I received my reimbursement within 3 weeks.

I was leaving Costco one day and there was a gentleman there with pamphlets about Sunrun. I took one home because my husband and I had been discussing having solar panels installed and we gave them a call. Everything went as planned during the installation. There was a short period where we were dissatisfied with Sunrun but they rectified all the problems that we had. I have an app and it kept saying that they were aware that we were not producing what we should be producing but they're monitoring it.

I bought my house in September and we went solar at the beginning of the year. It was easy and my utility bills are next to nothing. But I don't have a battery backup and last I checked, I couldn't get a backup on an existing system. I would have to add an additional system. I would like to get a backup, though. Other than that, it's been great. There was an incident and it was taken care of really well. Also, the panels are on my reach and they're easy to clean.

Sunrun contacted my HOA and my HOA make me go to my neighbors' houses to ask if it was okay for me to put solar panels up. They also made put an equipment in the garage, not mounted on the outside of the garage, which sort of messed up my crowded garage. But I did it. Then I noticed all these people have solar panels on their roofs and they have that thing on the outside of their garages. So the bottom line is, Sunrun did it the right way. Since installation, my electric bill is $20 a month. And in the summer time, that's really great. Sunrun initially told me how much my monthly payment would be and that's what it is.

Sunrun came to my house and I decided to give them a shot. They're good. My experience going solar is good, too.

We already had 11 panels that were installed 15 years ago to get us under the tier. We were finishing up a total solar unit on the roof and the experience with Sunrun was a little taxing at times. They were experiencing some issues and it took a while to get us online because of the two different companies that installed. We were still receiving our PG&E bill and it indicated that we weren't online. We also hadn't been informed that we were online. The system was hooked up and ready to go, but PG&E kept putting us off. Sunrun was trying to accommodate them, but it was difficult. We found out about it three months from the point when it should have been hooked up until it was hooked up.

It was very, very easy to switch to Sunrun from traditional electricity. They paid me to do it. I talked to Sunrun recently because my power went off, and I didn't realize it. It took them over a month to notice. So, they sent me an email saying, “There's a problem with your system. We have to check it out.” Since I didn't know it, I immediately went outside and checked to see if somebody pulled a switch and sure enough, some kid had pulled the switch and turned it off. But it was odd that it took them a month to notify me and it was the best month of the year to build up power. So I complained about it and they gave me a $75 credit.

I found Sunrun to be beneficial. My light bill kept going up so I was interested in going solar. It's just the setup process was difficult. First of all, I had to put a new roof on my garage. It was a requirement. Other than that, since the installation of my panels, my light bill has improved.

Sunrun was professional. They came out when they said they would. I didn't have to be at the house when they did the installation. I just gave them access to the garage. They were able to get everything done. Since they installed the panels, it cut my bill way down in half during the summer time. And in the winter time I pay 25 bucks. In the summer, it's hot so we cranked on the air conditioning even lower, but the bill is still reasonable compared to what it used to be. It used to be almost 300 to 400 bucks in the summer. But with the panels, the bill is somewhere within 100. I got only 10 panels. I wish I got more. But at the time when they did the calculation, Sunrun said, “If you just wanna get certain amount of panels, it will be this, or if you want to get more, it will be that.” And at the time, I was, “All right. Let's just go with 10 panels.”

So far, Sunrun has been very good. Installation was very well done. We're happy we decided to go solar. We haven't had any bills for the last three months. I just wish they wouldn't keep raising the prices, but I suppose that's the way it goes.

Sunrun sounded like a good deal. We worked out the payment and it's been great ever since. Every now and then in the winter, I get one big bill sometimes. Sometimes it's $600, sometimes it's 200. The other day, it was $16, which was very unusual that I got a charge for anything. Usually, it says, "No payment due" every month. We've contacted Sunrun over it and we contacted the utility company over it. They all said the same thing. I was not producing on those and if I follow the chart, that's the way it is every year. I was like, "Okay. I guess it's legit."

The presentation was thorough and the sales rep was very knowledgeable about the program. It was a bit of a wait but once they got started, the person that came out to check the specifications to make sure our measurements were correct was efficient and so was the installation. They were running a little late because it was bad weather but they finished in the time that they said they would be.

I am very dissatisfied with Sunrun. My bills go up along with my utility bills. Speaking to customer service they blame the utilities. Would not recommend, let’s face it. They are using my roof for their benefit. I am not seeing any of that. It has been a blazing sun in the northeast this year. I have run all my appliances off peak except for the AC. They increase their rates up to and above 2% for using my roof??? How does that make sense?

It was the biggest mistake of our life. They have the worst customer service and everything they promised is a lie. It was a nightmare and thank God it’s over once we sold our house with their solar system and we will never trust them or any other solar company.

They have sent me 4 escalation team experts who either get fired or quit. I’m in Florida and Sunrun is no longer in Florida for new installs. I am trying to work with their insurance company to settle my claim. They are in breach of contract as far as I’m concerned. They have a horrible track record for customer service and keeping staff.

Sunrun had a little bit of an aggressive tactic as far as the way they did the signup process. They wanted to get to installing the system very quickly, so they didn't give you time to get other quotes or really evaluate it. So they took ownership of the entire process and didn't really expect the consumer to have much input. In most cases, that may work out best for everybody, but I'm an engineer, so I had a different way of looking at it and I don't feel like I got the most efficient system for the equipment or the most efficient installation for the equipment that I purchased. I also wanted to slow the process down and make sure that we were getting the proper location for some of the equipment. In fact, they came back and changed the location of some of the equipment which were not to my liking and I was able to get it changed back, but it was a little bit of a hassle.

We had a little issue with the last outage where it took a while for Sunrun to get out here. Also, we were supposed to be monitored but we were not being monitored. So we didn't even know that the system was down until I got my electric bill and saw this huge amount. My husband went outside and found out about it. But at that point, the system had been down for about five weeks, so we were not very happy. But Sunrun came through. The tech who came out was very professional and he did what he had to do. They also gave us a couple of months free credit toward our monthly payment on the panels and a credit for the time that the unit was down. Everything's been taken care of now and so far, so good.

I love Sunrun. They were in my community, and they were walking from door to door. There was a young lady who came. Her name was Grace. I trusted her enough to let her in my home, and she was very thorough. She had all the answers. She had some pamphlet, but she wasn't looking at it and she was able to explain it. A lot of my neighbors have it already. So, I had talked to them about the savings and they told me that they saw a big difference. So, I went with it.

Sunrun was extremely professional. The installation of the panels was great. It was very organized and very well done. I was very impressed with how fast they did it and how clean it was. Everything was good. We washed the panels off and made sure they stayed clean. It was clean. As far as our electrical bill, once or twice, I thought it was a good deal. It did save some money, but only a couple of times.

I switched to Sunrun in winter and the techs had trouble on some days that they couldn't get out here because of the rain. But I have the system up now and they've been running steadily. I love it. I've had it since 2012. The techs come out here and fix them if something's wrong with them. As long as they run and they check them all the time, I have no problem with them. I'm getting ready to try to put a battery in here. If the lights go out, some of the lights will stay on.

Someone from Sunrun rang my doorbell and told me about their program. The installation was great. The installers came and did what they said they were gonna do. It took them half a day to complete the installation. People should look into it and see how much money they could save. Because Sunrun is upfront. They could tell you what your monthly bill would be. They give you the opportunity to back out any time you want and nobody's pressuring you. Every month, they tell you how much electricity you are using. I had the solar panels done about two years ago but if I wanted to buy them outright not to have a monthly payment, I could do it outright. So, they're good. They're honest.

My experience with Sunrun was very good but there were a couple of issues with installation. I got a battery along with the panels and they put the battery in the wrong location when I was not here. Other than that, my interactions with customer service have been positive.

The experience with Sunrun seems positive. In the beginning, I couldn't get ahold of anybody. I had to go directly to Costco to get ahold of somebody to find out what was going on and where everything was at. Once Costco got involved, everything seemed to start working well. The installation went very well and all were on schedule. I looked into going solar because of how much electricity I use and with all the rising costs and since I had it installed, I've noticed a lower monthly bill.

I'm glad I did it. I don't pay an electric bill. The customer service was all good. It was pretty costly but I wasn't surprised.

Everything worked as advertised. I liked the Costco backup guarantee. The customer service was excellent. They had a quick response and they were very responsive. As soon as the permit got done, they did the installation all in one day.

When my power went out, I wasn't told that my battery wouldn't last the longevity of the blackout. It was three days. So it has limited amount of power. Whatever is in the box is all we have to use. But I thought it would go ahead and rejuvenate itself every day. I thought I didn't have to have a compressor or something for power but now, I figured that I really do. The customer service was horrible. I was my own project manager for the whole thing. Go with another company. Don't use Sunrun.

I bought a house and this company took my signature and put me in a 25 years contract without my knowledge. They make me sign a "transfer contract" so that they can provide me with the information of the prior owner. The old house owner didn't know he was in a contract, his realtor didn't know he was in a contract, the title company didn't know he was in a contract. I gave them a couple of days to work a deal so that I can keep the solar panels and they keep saying that is only for "new customer", I am a NEW CUSTOMER. They are all rude over the phone, keep harassing my wife phone even though I am asking them not to contact us anymore. I am looking for a reasonable attorney that would help me handle this case.

I purchased a Ford Pro power system from Sunrun and it did not include installation instructions, I requested them online and got run around and never got in touch with a person, I called and they had no records for my purchase so I ended up going online & finding what I could, this is a complex wiring system and I have yet to get it working, I would not recommend buying the system from them. I will get it going but it will not be easy because of this company.

This company deserves ZERO stars. I have been trying to reach someone regarding removal of the panels so that my roofer can install a new roof. NO ONE has called or emailed me back despite multiple attempts (more than 10 times) to get this service scheduled. This has been going on for several weeks. I have NEVER experienced such POOR customer service in my life. Sunrun apparently just wants to collect its monthly fees and is absolutely not interested in providing any customer services whatsoever. It is obvious that money and profits are the only thing Sunrun cares about. It is mind blowing how little they regard they hold for their customers.

The SunRun system was already installed when we bought the property, and it has only gone downhill since. The transfer process took over two years and was fraught with constant issues that remain unresolved. We received a response 16 months after opening a ticket about our incorrectly set up transfer account. The system frequently goes down; the longest outage lasted over three months during summer. It took two months to get a $50 part and another month to find someone to install it.

Our experience with Sunrun has been a nightmare. They have made promises that they could not keep. We installed our system in September of 2023 and until this day the system is not properly working and our power bill has only gone up rather than down. On top of our bill going up we have to pay Sunrun a monthly bill for a system that does not work. They have scheduled us several times to come fix the issue and then cancel our appointments and then prolong the issue. I got fed up and asked to cancel their contract because they weren't meeting their end of the bargain and was told there is nothing they can do for me and that I'm on a 20-year contract so I basically have to just keep paying them even though the system isn't working.

I have a good experience with Sunrun. We used to pay a lot on electric. We have quite a bit of panels in our house, so it seems to consume plenty of electricity, and we have a credit with our national grid. So, that's really good. The only thing is I really wish we would be able to get reimbursement on the credit that we're building up with National Grid because otherwise, the money just sits there and nobody gets it back. It would be nice if we could use the credit to pay towards our monthly bill, but I don't think they do that either. Other than that, I've never had an issue with Sunrun at all. I'm glad we went with it and it seems to be a very good benefit to us.

The representative came to the door and he was a polite, young man. So we decided to look into Sunrun and liked what we saw. Signing up was very simple and he did most of the work so it was easy for us. I liked the service. He explained it all and it literally happened as he said. The roof was checked for the panels and found to be okay. And it was go time. The installation went smoothly and the men were efficient.

We bought a house that already had Sunrun in there. We had to prepay six months to avoid getting them to pull credit. Overall, customer service was fine.

Sun Run Solar's customer service is a complete disaster. Trying to get in touch with them is like shouting into the void – utterly futile. Their representatives seem clueless about how to assist customers, and attempts to contact the manager result in complete silence for over eight weeks. It's like they're trained in the art of ignoring customers' pleas for help. Emails go unanswered, phone calls lead to dead ends, and live chat is just a virtual black hole. Dealing with Sun Run Solar's incompetence is beyond frustrating. Steer clear unless you enjoy frustration and disappointment.

AVOID SUNRUN AT ALL COSTS. SHODDY WORK WITH POOR MATERIALS. I inherited a leased system when I bought a house. Complete disaster. 5 year warranty over (although I'm committed for 20 years.. go figure), and roof leaking everywhere. Major damage. Roofer said multiple penetrations missed the mark. Panels need to come off, railing system needs to come off, roof replaced, panels and raling need to be replaced. $$$. So I have to now pay Sunrun $200 a panel (51 panels) to remove them, then pay for new roof, then obligated to put the same damn panels on brand new roof, with same shoddy poor work, probably causing the same issue. Criminals. STAY AWAY.

We were trying to make changes to the account and dealing with customer service was an issue because they say they put stuff in the system, but we keep getting phone calls over the same stuff we had talked about. I get five or six phone calls on something we already discussed and expected to be changed. But everything else with the install, billing, and if we needed something fixed were fine. When we added panels to one house, everything came in on timely fashion and they communicated with me well.

It's been great with Sunrun. They came to check the roof structure from inside the house to make sure that everything was stable enough to put the solar panels on. Three weeks later, they called me to schedule the install. It took two months because we were in the middle of winter when they did the estimate. The product over the last four years has been holding up and we have some rough winters here in Massachusetts.

Sunrun has been positive from the very beginning and they've done a good job with the follow-up. I'm able to get answers on any questions I have. I'm on their website and I can monitor the production of my units. So they've always been very helpful and they're doing exactly what they say they were going to do. And they're doing it on a consistent and regular basis. One time, they had to come and replace the converter. They did that very capably and they made sure that I got a refund for the periods of time when it was down. Also, I did not have to make my payment on the months that it was down. So Sunrun followed through on everything that was in the contract and I've not found any problems with it at all so far. I would recommend them.

Everything was going according to the plan during the installation. The initial plan included a storage battery to be installed to store the excess electrical power generated. Later, I learned from Sunrun that they're not gonna be able to install a battery because they cited that the city that we live in doesn't allow installing batteries indoors. So, the storage batteries needed to be installed outdoors. But there was no space in the area where Sunrun wanted to install the battery so they just scrapped the storage batteries. I went along with that, believing that that was the case.

The installation people from Sunrun were very good. They did their job and they didn't make a mess or screw up the ceiling. They did everything like they should have, and a couple months after the system was activated, we noticed the difference in our bills. So far, everything seems to be working and we've recommended Sunrun several times to different people.

We were already with Sunrun and knew about them so we wanted to stay with the same company. Jonathan, the rep I dealt with, was good. The way he explained everything was very thorough and he would make sure to get back to me. He was amazing. But sometimes, when I call to get information, one person will be able to give me so much information but then, I can't figure out what another person is trying to tell me. If I ask about something happening with my system, it's not clear enough for me.

I liked the way they're doing financing, the way that it was paid for because I didn't have to pay upfront for it. The presentation of the sales rep was clear, too. He made sure he was a good communicator and that I knew everything going on through the whole thing. The installation was smooth, too. There were times and permits, but I didn't have to be involved. It was all fine and painless. My electrical bill is always zero now. I just make the payment every month to Sunrun. They also have a website and an app now. You can look every day to see how much energy you made, how much energy you didn't make or if it's cloudy.

I love going solar. It's nice not having to worry about a high electricity bill when my bill is consistent with the solar. The solar payment is convenient and energy-efficient. It's been an excellent experience switching to Sunrun.

Something's going on now. I don't know if my solar panels are working now or not. I haven't had the time to get out there and check but my electric bill is getting crazy. It says it's going up. But to be going up at that rate when it's just only two of us in the house, my panels aren't working. I've sent an email asking Sunrun. Some guy responded and it seems like general information that he sent me on how it works. He didn't answer my question. My gas and electric bill is quadrupling and I'm getting a notice that I'm using more than what I have been using. I'm up 84%, which does not make sense to me.

I have the system for 4 years and want everyone to be aware that If you install a battery with the solar system it is not under your control. PG&E controls the battery and how/when will discharge. Every time when I had outages in my area, the battery did not kick in and I was told by Sunrun that the battery is not for me and it only feeds the grid. So you pay for the battery and yet can't use it when needed!!

Listen Sunrun is ok, but their customer service has been awful. I am not sure who they switched from but when we originally bought our house I dealt with a nice lady from the states who had everything ready for transfer by the time the house was in our name. Now that we sold our house 4 years later it has become terrible customer service. Both realtors have said the same thing from fumbling the transfer initiation to correctly and effectively communicating to everyone. Now a month later I am getting charged again with a $7.50 charge because I stopped autopay thinking everything was done. It has been headache after headache from sunrun because of their customer care.

I've been with Surun for the past 2 years, to start I was promised that my electrical bill would go down to $100 monthly, besides the $109 that I was going to be paying for Sunrun. Which was a lie, I never got any discount for anything on my electrical bill. And I come to find last month that they never did the interconnect with Eversource. I'm feeling like a fool. I paid Sunrun extra $109 for two years for nothing, also, paid my full electrical bill. I do not recommend Sunrun. If you look up about them, they have a lot of bad reviews. I did not know about it when I signed with them. I'm going to a legal team to get my rights.

The rep explained the whole system, and she was friendly, informative and very helpful. Installation went smoothly too. They were here for two days. We had weather in-between that delayed them. Occasionally, I log on just to see what the production is, and it's easy to access. We've had the system for about a year and a half now, and at the end of the first full cycle, we had a true-up bill of $180. The system produced almost the entire amount of power that we used. I would recommend Sunrun.

Sunrun’s reps rang the bell and explained things. But there are a lot of things that I signed for that they didn't point out to me until after the fact. First, they told me it was free. Then they turned around and I had to pay $83 every month. They never told me that after 25 years, I have to pay for the whole panel in full. And I didn't like that. I had to call the young lady to ask her on how I pay for this after. I'm paying $83 and I figured that was going towards the panel but it wasn't. I would recommend Sunrun to the extent that they have to let people know that. It's like a mortgage. The only thing I found is my light bill went down.

We had some problems in the beginning getting parts but other than that, Sunrun is good.

They caused a leak in my roof. Sent 2 people to fix it. Made it worse. Really? They called a 3rd party roof contractor. They said SUNRUN should not have installed the solar panels. Now they say not their fault and will not fix it!

We had Sunrun solar panels installed on two of our roofs in 2016. There have been many roof leaks. Three times Sunrun came out to repair leaks without success. The fourth time they had a roofer reshingle the roof adding a snow and ice barrier under the shingles. Still that roof has at least three leaks and now we discover the other roof has at least one leak with black mold growing. We have no confidence that the fifth repair will be a charm. We want them to remove their panels from the roofs and void the lease purchase contract but they are refusing so far.

Updated on 12/23/2024: UPDATE: they installed 1 month after above review. It's now ***SEVEN*** months later and the work has failed ***THREE*** inspections.

It's been good so far. I've had power outages a couple of times and we don't even notice that it's out until we get calls from neighbors. Sunrun sends me yearly updates as well.

I chose to work with Sunrun because of the program and there was no upfront cost. It was a good experience and it was professional. The rep understood our needs. Also, the system is very good. We have lowered our electric bill to zero and there's no electric bill other than I pay Sunrun once a month a minimal fee and there's no APS. I don't pay our power provider anything.

There was a bunch of mix-up at the front end of switching to Sunrun. I paid for it and it didn't really get in effect for about another six months because of hold-ups and permits. Also, I felt like I was getting passed around a lot. They could improve the communication. Other than that, I'm satisfied with the system and my bill is lower.

3/25/24- I have been a customer since 2019, and from install to this day, I am still paying over $2000-3000/yr to Edison for power. This is due to Sunrun designing my system incorrectly (admittedly), under-producing, and they refuse to resolve the issue. I have made several complaints, phone call, emails, chats and have opened cases (**, **, etc.), and others but they have fallen off the website now. All they offer is to install more panels, at my expense of an additional $10,000, to solve the admitted under-production design issue. We have had countless Sunrun representatives to our home, with no resolution, only a sales pitch, as described above. I currently have a Yellow "Fault" light on, Red "communication" light on, and the Power Production light is OFF. I chatted with the company online and was told that there was not a problem, and they would not schedule a service.

Working with Sunrun was a breeze. They showed up on time and did a good job. They seemed honest and were very reliable. I would recommend them to anyone. The solar panels are running really well and getting a lot of electricity. There's an app that we can go to that keeps an eye on our production and it could be a little better, but it's pretty good. They just improved it recently. I told my sister about getting Sunrun as well. It's a really good way to generate electricity. It's clean and efficient. The only problem we have is when it snows and when the snow stays on the solar panels, they don't produce electricity.

Charlotte: We're recorded.