Sunrun Reviews

Switching to Sunrun solar has been good. I was one of the first ones in my area that got solar. People ended up calling, asking about it. I ended up telling them how I use it and how much savings they could make.

Jason from Sunrun was really good at explaining everything. He was right here during the installation, answered my questions, and helped me out with stuff. He followed the progress from fixing my roof one day to installing the panels the next.

The install went well but the cost savings on the electric bill has been a bit challenging. The effectiveness of the system is highly weather-dependent, which has been tricky lately. Although the system works as intended when conditions are right, I felt like the impact could be better if the weather cooperates more.

When setting up the service with Sunrun, I was impressed with the polite and efficient customer service. They made the process comfortable and stress-free. The installation was excellent as well. Sunrun took care of everything, from permits to labor, which meant I didn’t have to worry about a single thing. Once the solar panels were installed, I started noticing differences; my electric bills were balanced out significantly despite recent electricity rate hikes. This essentially means I only need to settle the payment directly with Sunrun.

A while ago, someone was coming around door to door and I heard about Sunrun. Initially, I found the installation process to take a bit longer than I anticipated, but in the end, everything was completed smoothly.

A friend referred me to Sunrun and the customer service I received was excellent. The installation team was absolutely flawless as well—they did everything perfectly without a hitch.

We heard about Sunrun through our house builder. It was a requirement to have to have solar put into our house, and they were the contractor. I called them to get the system up and running. The solar panels are keeping the power cost at a reasonable cost.

The value was incredible, particularly in lieu of CA fires and the pending projected PGE rate increases. From the contract development to its implementation, Sunrun responded promptly and troubleshot any difficulties during the process. The terms of the contract were extremely favorable to us and the incentives given for energy cost savings put our decision to use Sunrun over the top. We have given them the names and emails of our grown children so that they too may benefit from this energy lease program. It takes out much of the risk of overwhelming electricity costs due to the increasing CA wildfires. We are very happy with the program.

The installation was fine, but trying to get panels removed for roofing or any technical work on them is nearly impossible. Over a three-year period, the minimum time it has taken to get a service appointment is four weeks. Currently rescheduling an appointment for the third time because they have been unable to send the number of techs needed for the job, which means we are now going over two months because they can't book anything promptly, and even if they mess up, you get to wait.

From the outset, I felt considerable pressure to make a purchase after Sunrun visited my home multiple times. While I initially indicated that I was exploring options for a solar system and a reputable company, I began to sense a sense of urgency that made me uncomfortable. After taking a pause of approximately two weeks, Sunrun returned, and we reached an agreement. During our discussions, we highlighted the benefits of solar energy, particularly the potential savings and reimbursements available through Southern California Edison. Based on our calculations, our current annual expenditure of $1,200–$1,400 could be significantly reduced with a new system, which prompted us to proceed with the installation.

I purchased my system in 2019. In July 2022 my inverter got fried by water entering the inverter housing. It took nine months to replace the unit because they said they didn't have the part. Replaced inverter in April 2023 and it got fried again in Aug of 2024. Still waiting for part AGAIN. Their supply chain is an embarrassment.

A Sunrun rep was going around our neighborhood and their price made me want to sign up. Enrolling was easy. The salesperson looked at our year of SDG&E and how much energy we used and then determined how many panels would produce that amount of energy. My husband and I talked about it and said that we felt we should get more if we were going to be able to use the air conditioner so that's what we did. We signed up two years ago and I didn't have a true-up last year. I think that was because my husband got confused. When we got rid of our spa, he thought he turned off the trip for the spa but it was for the solar. It was right when we were having a heat wave and I was using the air conditioner. I got a message from Sunrun that our panels weren't working. The guy came out and he said the trip got turned off. But I had a true-up a lot this year.

I have been a 39 panel leaser since 2018.. I live in Sun City AZ and the last two summer have been 30 to 40 straight 110 plus heat days.. We have a Trane HVAC that is 5 years old, and we have it examined /maintained during the spring time. We change our filters every 3 months... The APS bill inspite of Sunrun generating between 65 and 70 kwh are around $130.00 to $150.00 a month and that is including the minus $150.00 accumulated during March to May months..This is how has been for us in SunCity, Az.

I factually know anyone who has Sunrun is dealing with this when opposed to autopsy. Sunrun REFUSES to save payment information regardless of every other company on the plant doing it. Oh but wait, if you sign up for auto pay, we got you, no problem. Otherwise, get bent! You may not see the images submitted, but the second you log in you're asked, I mean pushed into autopay. Literally every time. Please don't get Sunrun!!

We purchased our home in 2013, which came with leased solar panels that were fully paid for by the previous owners. Unfortunately, the number of panels installed has never been sufficient for our energy usage, resulting in consistently high electricity bills compared to our previous home. I initially raised concerns about the high electric bills, but it took several months for a technician to be dispatched. A few years ago, during a required communication system upgrade, a Sunrun representative identified a component that needed repair or replacement. While a microinverter was replaced, our electric bill increased significantly the following month.

I had a terrible experience with Sunrun. What started as a simple solar project turned into a nightmare. There were major delays, miscommunications, and no accountability. Their subcontractors made mistakes during the roofing process, which disrupted my family's life, especially with two small children at home. I was promised follow-ups and support, but instead, I was ignored, manipulated into signing revised contracts, and then blamed for their internal issues. Even after repeated attempts to work things out, Sunrun refused to take responsibility for the stress and financial burden they caused. If you’re considering going solar, I strongly advise you to look elsewhere. Sunrun may talk a good game, but when things go wrong, you’re on your own.

It took Sunrun four months to install my panels. And right now, I'm paying $349 for the panels, but I'm also paying $200 for my electrical bills. If I'm paying panels, why should I pay electrical bills? I thought that panels are for saving energy and to save bill but I'm not saving anything. I'm losing money.

The rep was amazing. She walked through everything. That definitely took a little longer than both of us expected. But overall, I would say pretty smooth. It was wonderful with the GRID Alternative program. We delayed the installation for a little bit because they required us to wash the tile or clay tile. So overall, it was very, very quick, and very professional. Then we just held off on turning it on till we got the approval. I absolutely love the kickback in terms of the energy metering. It is also great to have the Wi-Fi now enabled so you can track it live in a much faster than the modem. Again, the build quality is pretty solid. I only had it for two years. But so far, no issues that I can tell, which is amazing.s recorded.

My initial contact with Sunrun started when my husband searched for solar services online, leading to a call from Dan. He quickly convinced us with a visit to our home and he came out and told us what we could do. We decided to move forward with Sunrun’s services and the installation process was incredibly smooth and well-managed. The team arrived on time and completed the job in just a morning, leaving our home spotless—it was as though they’d never been there. Such efficiency and professionalism were highly appreciated.

I got solar panels mainly to take my carbon footprint off the grid. I didn’t buy them. Sunrun owns them, and I lease them for 20 years. I got them totally free. I don’t have to maintain them and take care of them. There’s a difference I noticed since I put them, but it’s not really radical since I live alone and have no problem regulating my air conditioning and heat. Sunrun puts something on my phone every month, so I know it’s working. I know how many kilowatt hours it produced and how many I used. I’m so satisfied with Sunrun.

Sunrun approached me with an offer stating that everything would be free. However, after the first month, I received a bill, which was somewhat unexpected because it was buried in the fine print. Initially, they had quoted me a starting price of $65, but over time, it increased, but over time, it increased to around $70.

I decided to switch to Sunrun and based on my experience, it truly stands out as one of the best purchases I've made—it practically pays for itself. For the entire journey, from speaking with the sales person to the installation, everyone I interacted with was incredibly professional. Initially, when I inquired if my home would continue operating on solar power during a power outage during the day, I was mistakenly told it would. However, it doesn't actually work that way—it cuts off to prevent feedback into the main grid. Despite this minor misunderstanding, I'm extremely satisfied with my 11 kilowatt system. Though they suggested a 7 kilowatt setup, I preferred being well-prepared by adding the extra capacity. Reviewing my previous highest PG&E bill, we added 10% to that, landing on the 11 kilowatt choice.

Transitioning to solar has been quite beneficial. One significant advantage has been the noticeable reduction in my electricity bills, which is a major plus. Additionally, solar energy feels like a safer and more sustainable option.

I have been satisfied with my experience with Sunrun thus far. I've been quite impressed. The delight in utilizing solar energy stems from a desire for sustainable power without the downside of waste products like discarded wind turbines. The solar panels have met my expectations and more.

The Sunrun representative did some aerial views and took photographs, showing us where the sun hits the house most during the day. They explained how everything works at that time.

I was convinced to try Sunrun after coming across their offer at Home Depot. The service itself has been satisfactory, and I like the system. However, my experience with some of Sunrun's claims regarding bonuses leaves a bit to be desired.

I tried Sunrun because of the potential benefits of their solar systems, but my initial experience was marred by an over-promising salesperson. He assured us we’d receive a new meter with our installation, which never happened. I also learned that similar promises were made to friends without follow-through. While this was disappointing, the actual installation process went smoothly once it started, and the system itself has been satisfactory. Despite the rough start, I would recommend reaching out to Sunrun directly rather than through specific sales contacts.

I went in full with Sunrun and my electric bill was reduced. However, the bill with Pepco for the past month has been very high. There was even the month that I paid almost $400 for Pepco in addition to Sunrun’s bill that is being deducted directly from my account. Someone from Sunrun called me and advised that they were going to send someone around here. Their customer service has been very good. I encouraged one of my sisters to get Sunrun and she did.

I was a high school science teacher and I had read quite a bit on solar. And I happened to be in Home Depot one day and the blue shirted person came up to me and asked if I was interested in finding out about solar. I said yes so they came out to the house so it got the ball rolling.

I've always been interested in solar energy services. Long ago, Sunrun was the only one that was doing panels at the time. I contacted them in 2019. I chose their leasing plan, and I'm incredibly pleased with my decision because it has completely offset my electric bills. In fact, I haven't had to pay for electricity in years, thanks to the surplus energy I generate, allowing me to contribute to the grid.

My wife and I decided to explore solar energy options from Sunrun. We were impressed by the numerous positive reviews and decided to proceed with them. The entire experience with Sunrun has been remarkable. The team came over exactly when scheduled, and everything proceeded smoothly—installations were done efficiently after our roof was redone. Remarkably, any issues we encountered, such as a minor one during installation, were quickly rectified by their responsive team.

I was drawn to Sunrun initially because I saw a booth at Costco and noticed that California, along with a partnership between PG&E and Sunrun, was offering incentives and free installations. Signing up with Sunrun was straightforward. They sent someone to my home to explain everything and got me set up right at my kitchen table. They calculated the number of panels by reviewing my energy bills over the last three months and installed an array that matched 110% of my average usage. This decision led to the installation of 16 panels initially.

Sunrun made a visit to my home, and although I initially wasn't fully attentive during their first visit, I gained more interest when I thoroughly considered the benefits, such as environmental protection and cost-saving on electricity.

I love it. I’ve had Sunrun for almost three years. The sales rep was excellent and installation was simple and easy. I'm getting batteries installed for emergencies, like at nighttime when I’m sleeping. I wear a CPAP for my sleep apnea, and we lost power in the middle of the night three times in January. I wish we could get some money back out of it, but it's leased right now. I bought 18 panels, then Edison charged me almost every year about 1,200, so I added nine panels and it’s made a big difference.

Having Sunrun install the solar system has certainly had a significant impact. My electricity bill has become noticeably cheaper, which is always a big plus. The installation process went smoothly, with the team being cordial and respectful of my property. Everyone I interacted with was professional and helpful.

My brother-in-law got Sunrun and told me about it. Then, while visiting Costco, I saw representatives offering the service, so I decided to give it a shot. The installation process went smoothly, and I encountered no issues getting everything set up. Though I have noticed some savings, my recent bills have been higher than expected, ranging from $12 to $20, which has left me a bit puzzled. Despite this, overall, I'm very happy with Sunrun.

Living in Hawaii, my electricity bills were skyrocketing. Typically, my electric bill would range between $200 to $300, despite not utilizing energy-intensive appliances like a dryer or air conditioning. After much deliberation, I opted for Sunrun for my home solar energy needs. They provided the option of leasing the solar panels, which seemed appealing at the time. I chose a leasing plan rather than purchasing the system outright, and their representative was helpful in explaining the terms, including the potential for purchasing the equipment after a couple of years. Initially, our household included about six people and the number of panels they recommended suited our usage.

From the beginning, my experience was positive. The salesperson explained everything comprehensively. Whenever any minor issues occurred, Sunrun promptly contacted us to handle adjustments, ensuring everything ran smoothly. I haven’t had any significant problems with their service. Overall, my experiences with Sunrun have been satisfactory, with customer service and pricing being equally commendable.

Sunrun has been handling my solar needs for the last three to four years. When it comes to customer service, they are good, but the overlapping costs are quite burdensome. I pay for PSEG then I pay for Sunrun at the same time. That was not what I was told.

My experience with Sunrun overall has been satisfying. Initially, there was a delay in the installation of the original system due to some mix-up, but once the process was back on track, everything went smoothly.

My experience with Sunrun is not too good because my system is not producing what they promised it’s gonna produce. Their customer service is great and their installation team was okay. But I just want them to make sure to deliver what they promised.

Do not get Sunrun bottom line!!! We needed a new roof due to hail damage and they said they would not be able to get our panels off for 4 months but that we could use a different company to remove them. In order to stay under warranty when the panels are reinstalled they need to be "checked by a field service agent" to make sure they are reinstalled properly. Fast forward to the reinstall we had a field service technician come out and he was at our house for approximately 8 minutes and didn't even get on our house. He simply checked the panel to see if there were any issues- which could have been done by me. Now I have a $600 bill for this! This is so wrong to charge that kind of money for a check where no one even got on the roof to see of panels were reinstalled appropriately. I have been trying to fight the bill and they have been avoiding me. Do no use Sunrun, you will be sure to regret it.

Sunrun acquired the company that installed our original solar panels in 2012. I've been satisfied ever since. The enrollment process originally started with the previous company; they were understanding and accommodating, especially when I had eye surgery. They didn't rush me, visiting a few times before installation to ensure I was comfortable with the decision.

We bought our house five years ago and didn’t know it already had solar on it by Sunrun. Finding out we had solar was a blessing because it made me realize that our electrical bill was only $23. The biggest complaint I had is that Sunrun is responsible for the upkeep, and they’ve had to come out and change a couple of boxes since we’ve had it. But no big deal because everything breaks.

Sunrun has a track record nationally, and my brother has it up in New Jersey, and I have another person who has it and is happy with it. That's the primary reason I decided to go with Sunrun. The electric bill is like $20 a month now, but you're still paying on the lease. The big savings are in the summertime 'cause I have a pool and I have air conditioning. I live in Florida. So that's where the big savings come in. Service has been good. I've called them out a few times on a couple of things, and they came right out.

We have had Sunrun solar for about 10 years and had no issues until we needed our roof replaced. Took forever (6-8 weeks probably) to get them to come remove the panels. That was the easy part. The roof was replaced the first of September and it is now April with no sign of them coming to put the panels back up. They take random amounts of money for our "bill" each month. We have a lease situation, where we pay them for the solar power we generate. The panels are not generating any solar power stacked on my driveway. Can we mention how inconvenient that is? I have had at least 4 case managers only one of which ever responded. He very kindly contacted me every couple of weeks to say that nothing was happening. Not one of the others has returned calls or emails. At some point they have to be in breach of contract and can just come get their panels! Terrible customer service!!

Updated on 04/24/2025: I’d still give this company a zero if I could. Wrote a review about a month ago and was reached out to by customer service. She was great but, still nothing has been done. I’ve been paying for a service that I have not been able to take advantage of for almost a year. Do your research. I would never recommend this company.

We are so thrilled that we chose Sunrun for our solar panel system. We talked with two other companies prior to Sunrun that were more expensive and not a good fit for us. The sales team, our project manager and our installers were all great to work with and we can't wait to see our first energy bill and savings our system will generate.

There really was no problem except with the neighbors. The first time Sunrun installed the panels on my home, the reflection of the sun was blinding into my neighbors. Fortunately after some back and forth, Sunrun was able to make it right and actually move the panels. This could have been prevented if Sunrun had talked to the neighbors. Other than that, the techs have been nice, the reps have been communicative, and the install has been flawless. No damage on my roof yet.

SunRun is a complete scam company that sends the scummiest scumbags to your home to lie to you and do whatever they have to get you to agree to solar. SunRun then completely distances themselves from their associates and claim no responsibility for the lies their employee tells you while sitting in your home wearing their shirt. Their lol ‘customer service’ is abysmal. The rudest dumbest reps I’ve ever spoken to with zero respect or understanding for their customers.

I needed a source of energy but it was delayed so I reached out to support @sunrun.com but I fell out with Sunrun support team as English is not first language. Nice try but not too nice because I need further help.

One of the issues I have is that by the time I was discussing with the marketer, he was telling me what they were going to give me is going to service me, that it was just for the military loan that I would be paying, and I won’t get anything more than that. I noticed after a few months, I begin to get a bill from ComEdison that was higher than what we agree on. And I tried to complain, but I didn’t see solutions to it. So, I was meant to continue, staying on the two side like that.

Sunrun came to our door and did a very good presentation. It was 10-15 minutes long and the rep was very informative. He sat down with us, we had an agreement, then they came and did the install, which took at least a month. I've also gone to their website and it’s really good. We're snowbirds. In the summertime, we're not here, but we still have to leave the AC on because, otherwise, it gets too hot for the house and furniture. The AC is on high that we used to get bills of anywhere from $250 to $350 a month. We received 10 panels from Sunrun and we noticed an incredible difference. Now, our electric bills are about $90 or $130. We had one bill that was $30 compared to $200. In the first year, we were not sure if we did the right thing, then all of a sudden, it got better. We're extremely satisfied and really happy that we did it. Overall, Sunrun treated us well. It was excellent.

I was just looking up online comparing solar services, and I decided to go with Sunrun. There was a little bit of delay getting everything set up, but once it was in the house, everything went pretty quick and smooth.

I'm saving a ton of money with Sunrun. The experience was perfect, the installation and setup were easy, and I'm very satisfied with the product and with the results. Like everybody else, my electric bill was astronomically high, and I needed to get it down. It was very easy to get Sunrun and installation went well. The guys did their thing, and it looked fine when they were done. I just had to wait a little while until the electric company got everything done. But the inspection guy was incredible, and everybody was very nice. I've recommended Sunrun to quite a few people.

It was a very smooth experience from day one. Sunrun explained everything that was gonna happen, how they would evaluate the situation when it comes to the electricity over 12 months, and how the drone would go over the roof to check the alignment of the solar panel. All went fine, so I’m satisfied. I definitely recommend it to everyone. The price was perfect because I got it with a low interest.

The previous company didn't put enough panels on, we needed about five more, and Sunrun came by the house and knocked on the door. They were friendly and explained everything. The service has been very good. We had flickering lights, SDGE came out, the guy touched a screwdriver to a hot line to the solar panels and blew out my television studio equipment, about $5,000 worth of damage that they said wasn’t their fault. Sunrun came out and fixed that and it seems to be working pretty well. The true-up cost dropped by about $1,000 last year, so that was good. There's a website I look at occasionally, and I also look at the SDGE bill I get each month, and until the rainy season here, it’s been in the $25 to $30 range.

In the beginning, I was paying $60 a month, and it was beautiful. All the people, even the installers, were great. But recently, it’s been crazy. I paid $300 something for BGE, I guess, because of the weather. I’ve recommended Sunrun to some people, but because of the rate for the last three months, I haven’t followed up on them.

I’ve always been interested in solar, and I met Sunrun in a Home Depot. The installation was great, they did what I wanted and even gave me a few ideas. It was a nice, seamless installation. As a matter of fact, when someone came to our house, they wouldn’t even know that I have solar. Everything was hidden very well and I liked how they did that.

The process was long, but I don't think it was Sunrun's fault. At first, I thought it might be, but then I realized they were waiting for PG&E. Installation was fine. They were outside for several days on and off. We were able to let them pull their truck inside the fence to make it convenient for them. We never pay an electric bill and our credit for electricity often pays our gas. We’re on a lease program, which a lot of people don't wanna do. But for us, it's been great. Any time there's an issue, we call them and they come out and fix it. Sometimes, we don't even know there's an issue, but they call or text us and come out and fix it. They've been pretty attentive to us. I'm pleased with Sunrun.

My son and daughter were here and they spoke to a gentleman. I came in and finalized the service with Sunrun. I've had the service for a while and I love it. The reduction in my bills was immediate. Everyone there has been excellent, too. If I had any questions, they've been answered. I also had a gentleman come out and check to make sure everything is okay.

I shopped around at a bunch of different companies and did my research to see which company I thought was going to stick around Southern Arizona, because there were a lot of companies that came in and were a flash in the pan, and were here one day and gone tomorrow. Sunrun is a national company, and they're based in Colorado. And they're also in California. They were going to be the most stable choice I had at that point.

Sunrun was presented to us when we first bought the house about three years ago. We had issues at first, but the connection and the roof position had gotten resolved. It's fine now and doing what it's supposed to do. I already had two people ask me about it and I gave them a thumbs up. Good company to work with.

The sales rep was very good. He came into my house, we had a few discussions, and I agreed with everything he said. I'm pro-environmental and when I heard that solar would help me save some money, and with the cost of electricity going up, I thought it’d be great to switch to Sunrun. The installer was wonderful. He was knowledgeable and respectful. I haven’t had any problem since I switched to solar. For this past month, it was still wintertime, I used solar to do everything in my house, and I paid less than $160 for it. So, there was some savings. My only concern about having that solar panel on top of my roof, I need to know how Sunrun will assist me if I wanna sell the house and how Sunrun will take care of any leaking from the equipment. But my system is working good and I'm actually thinking about upgrading, but I don't know if it's possible.

It was excellent. We have no complaints. We had another house that we tried to get solar with Sunrun, but it didn't qualify for solar power because of the way it was positioned and where the house was. With the new house that we bought, we went back to Sunrun because they were awesome to work with. The installers were great. They were efficient, friendly, and knowledgeable. It’s been good and we haven't had any problems with the solar system. It does what it’s expected to do. We get two electric bills each year, everything else is covered by the solar, and we just pay for the solar panels. Pricing is always an issue, but it comes out in the wash in the end. You get high electric bills, or you pay for your solar and two electric bills. So, it sort of balances out.

My electricity bill was going crazy all the time, up and down to even higher. It was so much money on electricity, and we’re only two people, so I don’t understand why, it was shocking. I talked to my friend and told me about Sunrun, so I went for it.

A guy came and offer to me Sunrun and so far, my experience has been good. I was saving money for the electricity from the Commonwealth Edison and my bill went down a little. We generate electricity through the panel and when I generate more, they sell it to the customers and they get good revenue. Then in the night, I use electricity. My son lives in California, and he got solar panels too. They send a bonus to him every six months. But I have not received anything and they should have paid me.

I listened to information from several vendors, and I thought Sunrun was the most complete information and the best value for my dollar. I had 15 solar panels installed and everything went well. I had a couple of issues with roof leaks and I had to take care of it myself. They wouldn’t cover it. But other than that, I am positive about my experience.

DO NOT CHOOSE SUN RUN- WORST DECISION EVER! The company makes you lease equipment that they don't properly monitor, and they make you pay a monthly service fee when they don’t provide professional or basic customer service. We went 5 months with our inverter being down, and no one even notified us until I contacted the company to complain about underproduction.

I purchased a Sunrun system with a promise that I wouldn't receive any more electric bill. Side note, the sale agent quit with 2 weeks of my system installation. I had concerns as I was receiving fairly consistent electric bill each month. When I brought it to Sunrun's attention, they only stated that everything was working as it should, the electric company was to blame or some trees grew in my yard that weren't there before.

Sunrun took advantage of my 89 year-old demented mother one month before she died. She was incapacitated and unable to make sound decisions for herself. Now, my sisters and I are trying to get out of our contract because of this fraudulent activity and elder abuse. We have spent countless hours on the phone, trying to communicate with someone and not getting anyone directly with any status to do anything about the situation. They just keep putting us on hold, telling us that no one is available, and stating that someone will call us, when they never do. They even gave us an incorrect direct line to someone. This company is abhorrent with how they try to exploit the elderly.

This is a company that does what they say and says what they do. We are very pleased and would recommend them to anyone. We are very pleased that over 90% of the time our monthly electric bills are at the minimum FP&L charges. We would do business with them again!

I normally don't write things like this, but I am at a loss. I have been a Sunrun customer Since 2021 and every year my system breaks down. I regret choosing Sunrun for my solar energy needs. Every year, I experience equipment failures, and each time, getting them to fix the issue is a nightmare. This year I was told i now need a form for a service technician to visit my household to determine the issue. In the past it took weeks (sometimes months) to get the problem resolved - usually a poorly made inverter is the cause, last year it was how the inverter was wired. All of this leaves me without the solar energy I’m paying for and an additional energy bill.

Sunrun, so far, is the worst and paired with APS, an incredibly poor result. I have Sunrun Solar, I have APS, my power bills including ZERO solar CREDIT, and have since I bought the house with the existing solar. Sunrun won't help, and APS won't either.

I was skeptical for years. My wife finally talked me into going solar. After some getting used to, I have been very happy with our decision. We are without a doubt, saving money and in some cases, sending electricity back to the grid and getting paid for it. I highly recommend getting the backup battery. It is a very important part of going solar. It will allow you to never lose power even when the grid is down for several days. Also, learning your system and understanding peak, off peak, and mid peak, will help you have a substantial reduction in your electric bill. We have two electric cars, and they charge from home. Solar has made a huge difference.

I got interested in solar because my electric bill just kept going up and up and up. I made a phone call and ended up having a wonderful person. Her name was Jen. She just really talked me through the whole process and helped me with the financing and getting everything set up.

We had three different companies come out to give us information about getting solar panels added, and Sunrun was one of them. They weren't the cheapest nor the most expensive, but we didn't factor in the price as much as we considered how they communicated what the solar panels could do for us and provide for us, and Sunrun was the most professional out of the three. Everything was completed on time. There was one capacity planning issue where they had too many panels on one circuit, so they had to come back out a couple of months later and fix that, but it was never an inconvenience for us. We have so many trees, it was gonna be impossible for us to get a 100% reduction, but we got as much as we could, which is about 40% of our normal electric bill. Only thing is it’s very slow to see how we are doing and it changes from day to day. Like today, I'll look at it and it'll show that yesterday, I did 33 kilowatt hours. I’ll come back three days later, and it'll say that I did 28 that day. There's probably just a bug in the back end that sums them up. So, more consistency with the data would be great.

We’ve been talking about getting solar for a few years and went to enroll with Sunrun. It was very easy, and they did everything for us. Since we've had them, we have not paid a bill, other than for maintenance, which is $20 to $30 a month. Financially, it’s a really smart move, and it proves to be the case.

Sunrun suck. I spent all that money for a system that doesn't really pay back anything. I love the idea of the solar except for it's not giving me the savings I thought I was intended to get.

The house we bought had Sunrun already, and switching over was not a big deal. They’ve been pretty professional, and we haven’t had any complaints with them. Our bill is definitely lower. But we wish that we were able to buy the panels and not lease them. That’s what we’re trying to do. We don’t like the fact that we have to renew the lease every time, after 30 years or something. We don't want that. Hopefully, that changes.

I decided to switch to Sunrun because of my electric bill and I wanted to save money. Since the installation, I’ve seen some savings, but not as much as I expected.

I’ve had solar since 2015 and I have no complaints. It saved me some money. That's for sure.

The Sunrun sales representative hit me at the right time and I have no regrets for doing it and very happy with them. They were very efficient and did everything they said they were gonna do in a timely manner.

I'm very satisfied with Sunrun. Electric prices in Southern California kept going up and my bills kept increasing by 1% every year. What I'm paying on the lease is three times more if I have an actual bill, but Sunrun gives me a rebate every two years, which pays for three months’ worth of lease, so it's been a win-win. Horizon, who's now out of business, was the contractor that installed it, and they were a little shaky. But once Sunrun took over, I’ve had no problems. Whenever I had issues, Sunrun got it handled quickly.

Our experience with Sunrun was very good, and we already have our panels in. We had been interested in solar to conserve on oil and fossil fuels. We looked at three different companies, and we chose them. Enrollment was very good and two people came out. We talked a while about it and discussed different plans, and they were very professional. Since we got the panels, we have noticed slight cost savings. Overall, everything is working fine. The process was very smooth and we had a very good experience.

The Sunrun rep did the presentation right then and there when he came, and it was good and informative. They were very much within the timeline, and the installation was a piece of cake. The installers were great, and they did it all in a half a day. I haven’t had electrical bills since I got it. Overall, my experience has been excellent. I have told many people that I enjoy it and I am very happy with what I have now.

The people that came to my door talked me into getting Sunrun, and I’m happy I did it because they did everything they told me they would do. They came in and installed everything, and I didn't pay any upfront cost. For eight years now, the solar system has been running my entire house, and it’s been wonderful.

Going with Sunrun has helped a lot ‘cause it’s significantly lowered our electricity bill. But in the last couple of months, I noticed the bill has tripled from $15 to $40. Other than that, it’s been fine. Customer service has been good, and the price was within the market.

Sunrun did a wonderful job for us. The young lady who sold it to us was excellent. She was professional, and very attentive to our needs. We have sun on both sides of our house, so we decided to do both sides, and our bill has gone down. They did an excellent job.

Send false documents about a house we considered buying, after we bought and transferred service we had issues getting service turned on. Then come to find out they sent false docs and instead of 18k system saving $50 per month, it was a 14k system that would lose $50; a month if working optimally, but as it turns out by their numbers it only makes half what they say, and 1/4 what electric company says. Spent 2 months trying to work it out with them, now paying $5k for lawyer to handle it. Avoid them at all costs, liars and fraudsters.

Sunrun reached out to me and offered an amicable solution for the outage I experienced in 2024. While I am still not a "fan" they do seem to respond to feedback as long as you escalate it.

My experience with Sunrun has been a nightmare. When they first approached me, I explained that I had just bought my house and was not interested in financing due to my mortgage, but they assured me there was a new program where financing wasn't necessary. However, it turned out I was financing and my bills increased. A month in, I realized something was off and contacted Atlantic City Electric. They informed me I didn't have enough panels to go off-grid. Despite numerous communications with Steve, the salesperson, the issue dragged on for over six months with no resolution. My bills exceeded $500 a month even though I live alone.

I first learned about Sunrun when their representatives were walking down my street. They came over to explain the solar panel offering, but since my partner wasn't home, I asked them to return when we were both available. They did, and explained the process, assuring us that there would be no upfront costs. They took care of everything, including repairing our electrical box before installing the solar panels. They were great.

Our experience with Sunrun has been excellent from the start. Originally, another company installed our solar panels, but they went bankrupt, and Sunrun took over. They followed our existing contract and the team completed the installation in just one day. We have about 18 or 19 panels. After the installation, we noticed a significant difference in our electricity within a month. Edison provides us with a credit each month, ranging from $50 to $300, which was previously issued as checks but is now applied directly to our bill.

I learned about Sunrun through a colleague of mine. When it came to getting set up with Sunrun, the process was smooth, and I didn't encounter any issues during the installation. I have 14 panels installed, and overall, my experience has been positive. I would advise others to be cautious about the type of solar panels they choose, as sometimes the production might not meet the quoted percentage. In my case, I found that I was underproducing. Despite this, I would still rate my experience with Sunrun as 5 stars. The pricing I considered to be a 4-star experience, and for quality and customer service, I would also rate it 5 stars.

I first learned about Sunrun years ago and decided to go with them for solar energy. Since the installation in 2022, the system has been working fine, and I haven't encountered any issues that required me to contact their customer service. This may indicate that the service is reliable. Overall, the solar energy system has made a noticeable difference. I've had a smooth experience with Sunrun, and if I were to rate their service, I would give them four stars. They installed the solar panels efficiently, and everything has been functioning well since.

I first encountered Sunrun at Costco, where I was working at the time. The installation process was extremely smooth; the team was efficient and ensured everything was working correctly before they left. I've had no issues since the installation. I've definitely noticed a significant decrease in my electrical bill, meeting Sunrun’s promises. There were no false claims, and everything was as expected. I've already recommended Sunrun to around three or four friends, showing them my reduced bills as evidence. Overall, my experience with Sunrun has been consistently positive, and I'm very satisfied.

The sales representative from Sunrun was very nice and efficient, delivering everything in a timely fashion despite the usual delays that come with such processes.

I chose Sunrun due to its reputation as a large and reliable company. The enrollment process was straightforward; someone came to my home to inspect the roof and check everything was in good condition. They took care of all the necessary preparations.

I initially chose Sunrun because they did not require a credit check, which made the process easier for me.

Your customer service is horrible. 5 calls was promised get return $180 Sunrun bill and also get bill from National grid each month $265. $250, $255, $245, etc. Total average bill monthly $425. That’s a rip off. Customer service was useless. No solar bill was $350. Promised that it was great. I would highly recommend not to get Sunrun. Promises were not fulfilled. Nothing but lies. I send them as requested a few Nat Grid bills. Waste of time..It’s too late for me. Make sure you read the fine print.

I would rate SunRun 0 stars if it was an option! They are HORRIBLE and IMPOSSIBLE to get in touch with/get answers from! We had our panels put on about 2 years ago, well about 6 months after our panels were installed our roof started leaking, upon further investigation and year later, it was determined that the panels were not put on correctly and it caused damage to our roof! One year and lots of headaches later, they came out to replace the roof. They took the panels off and sent someone out to put a new roof on. Our panels have been off of our roof for over a month and our roof has been completed. They were supposed to put the panels back on within a week of the roof being installed.

I had a fully satisfying experience with Sunrun. Everyone I worked with was informative and helpful. They followed up and made sure I understood everything, and I feel total confidence in them. They have a good product at a reasonable rate. I’m now up and running and happy with my choice.

Prior to installing with SUNRUN (they talked to my husband as they were selling at COSTCO) we never had any issues with our roof. We installed in 2019 and to this day, we have had issues with leaks, water in our ceiling, about $30K in additional out of pocket repairs (all pushed on to us by SUNRUN, they would not take any responsibility to pay/reimburse or to even just help us get things fixed). This is our biggest regret with our home since we moved. All of the additional roof issues and expenses we have had are directly related to the SUNRUN install.

When you meet with the salesperson (Philp ** at Boundless, Inc: **) and they review your low projected monthly payments should you sign up, what they fail to mention is that when the system fails (and it will), you'll still pay Sunrun for solar you're not receiving, AND you'll have to pay the astronomical bill from the utility company that lead you to seek solar in the first place.

Enrolling and signing up with Sunrun was very pleasurable. We had dealt with a few other companies, which was excruciating, and Sunrun was very knowledgeable and extremely helpful, which is one of the reasons why we went with them. Going solar has been great so far. We haven't had any problems and if we have any questions, they're available and they get back with us right away. We've had a couple of user questions on the app and they helped us through it. Also, our electric bills have gone way down. We've recommended it to a couple of our friends.

The Sunrun rep and I walked around the house, checked out the exposure the roof had and what options there were to put the panels and ways to improve it, because we could take down some trees too. The rep told me how the process works. They come and do a scan with the things that fly in the air and hen they'll be able to put together a schematic based on that and understand where the best spots are, like good light. It was very thorough and they gave me all the details. It was a good understanding on the initial presentation.

Sunrun was at Costco and we started talking to their guy. We had kind of kicked it around a little bit because the Edison bills were getting higher and higher. The month before, they changed the way it works here in California. I forget what they call it. So, we get the 100% back on whatever we oversell to them. And now, you only get like a quarter of it, whatever you sell back to the grid back. I had no problems with Sunrun's enrollment process. It was simple. It was a couple of hours at home.

We had a Sunrun representative come over and he explained everything about Sunrun. The enrollment process was fairly easy. However, the communication seemed like it was internal to their process. Once the rep finished and got us to "sign on", and then it was handed off to another project lead. I don't know if things changed during the process, but it got a little rocky at first. I had to keep following up, and that was a little aggravating. But we got through it. Their app is wonderful too. It explains everything and it's easy to understand.

The enrollment experience at Sunrun was good. It was pretty convenient too. You just put the order, they come back at you to install it and they open. I also have an app and I can look at it.

Call for a quote and was told would take over electric bill and price was equal to PGE. First never received a true-up bill for first year, PGE said was not approved to operate. 2023 $1475. Aug till end of year. $5162. In 2024 and so far this year only $219. Being told I missed April cut-off for NEM 2.0, what rep sold me on.

I interacted with Sunrun for their solar services after seeing their booths at Costco. My primary interest in solar services was to avoid being affected by fluctuating electric bills and rate hikes. We opted to lease the solar equipment because it offered us a steady bill each month.

Sunrun's price and the way they keep track of everything caught my interest. Enrolling was straightforward — there were no issues, and it all went smoothly. I've liked my experience going solar with Sunrun, especially because of the cost and their proactive monitoring of the system. I can track my production through emails and my monthly bill. I would definitely rate Sunrun highly for their services, and I often tell others about the great prices and the system checks they offer.

I recently made the switch from Vivint to Sunrun after initially learning about solar through a neighbor who was involved with Vivint. I have to say, I am much happier with Sunrun. The customer service is exceptional, which is one of the main reasons I prefer Sunrun over my previous provider. The installation process was seamless. At the time, I was volunteering at Rio Rancho City Hall, and since the inspectors were familiar with me, everything went smoothly. I'm also pleased to mention that my neighbor, who had their solar installed just a day before mine, is equally satisfied with Sunrun. The company is fantastic to work with; any minor issues I've had were promptly addressed.

I visited a Home Depot where I first learned about Sunrun. I wasn't actively seeking solar solutions, but a young man offered information about potential benefits, and I agreed to set up an appointment to learn more. Sunrun sent someone to my house, who spent a generous amount of time with me, answering all my questions and making sure I understood everything thoroughly. The whole process of getting set up was very smooth and pleasant.

I first heard about Sunrun Solar on the internet and decided to explore solar options because PG&E's charges were extremely high—I was paying over $1,500 a month. Sunrun installed the solar panels on my house for free, which was a significant factor in choosing them over other providers. The installation went smoothly, and since then, my monthly energy costs have dropped to around $400, which is a massive difference. I’ve had the solar panels for a couple of years now, and everything's working great. I'm very happy with my decision and would definitely recommend Sunrun to others.

I initially started with Vivint Solar and eventually transitioned to Sunrun when they acquired Vivint about seven years ago. The sign-up process back then felt as complex as buying a house, with a full contract and paperwork. My overall experience with Sunrun has been positive; the solar setup is good, but dealing with PG&E in California can be challenging as they aim to maximize charges. However, Sunrun's service is user-friendly, and I can easily track energy usage through their app.

With the rising cost of electricity, I decided to look into solar energy. I heard about Sunrun through friends who had opted for their services, and after researching online and speaking with a few companies, Sunrun seemed like the best choice for me.

I recently transitioned to using Sunrun's solar panels from traditional electricity, and I must say the experience has been excellent. The most significant change was the immediate reduction in my energy bills, which was quite impressive. I don't recall any specific reason for choosing Sunrun over other companies, but the overall experience has been positive, with no complaints or areas for improvement.

I first learned about Sunrun when it had a different name, which I've forgotten, a long time ago. My interest in solar energy came from a desire to reduce my electric bill and contribute positively to the planet. Sunrun offered an opportunity to adopt solar without paying a lot upfront, and they provided good service and communication.

I first heard about Sunrun through a recommendation from a neighbor. I've dealt with many solar companies, and for my Vermont house, Sunrun was the choice. A nice salesperson came out to the house and talked with me. The initial panel installation was well-executed, and Sunrun efficiently handled all regulatory aspects with Vermont Electric Cooperative, making it an easy installation. However, I believe Sunrun has since pulled out of Vermont, which is unfortunate as it would be more convenient to have their services readily available. Would rate the experience a 3 out of 5.

The enrollment process with Sunrun was very streamlined and happened relatively quickly. I decided to go solar mainly in an attempt to save money.

I have been using Sunrun for many years now and I love their service. Originally, I heard about them when they knocked on my door, and back then, they were known by a different name. The main reason I chose to go solar was to help save the trees and contribute positively to the environment.

I first heard about Sunrun through advertising and eventually decided to go with them after comparing different offers. The initial presentation was satisfactory, but it was the second presentation that truly convinced me, which was presented by Sunrun. The installation process was quite impressive—they not only installed the solar panels but also repaired my roof. Although there was a cost involved, they provided me with a discount.

I chose Sunrun for solar energy because I previously had SolarCity, which was acquired by Tesla, and I was not satisfied with their customer service. Sunrun's service quality is significantly better. I have been experiencing issues with my Tesla system, as it keeps going down, presumably due to it being an old model requiring Wi-Fi updates that were never provided. But with Sunrun, I've noticed considerable savings on my bill for the home I currently live in. They are doing a great job and I'm very satisfied with their service.

I got the panels 2001. I was promised that I would Be Saving money on electricity, well it has been over three years and my bill has gotten higher. They said I would have the power to spare, but Now I am paying over $ 176.00 PSNG plus $79 to SunRun a month, before the panel I was paying $120 a month. Now they (SunRun) are telling me that they did put enough panels because they are not producing ENOUGH energy and insult to injury they said because of a Violation they can't put any more Panels. This FRUSTRATE me because they calculated how many I would need. I don't understand why they would need another permit to install more panels if there are already on my roof, the prizing is another issue. They Raise the payment each year, I have been ROB.

A SunRun salesman convinced me to make an appointment to talk about their lease in detail. He suggested that my bill, which is currently $56, would become much less even when I would be paying them $100 each month. He made claims that selling the power back to the utility would accomplish that bill reduction. I signed the contracts then started looking for more information. It took me 3 days to dig through all the contract pages and to find the table that SCE uses to pay back. It turns out, in the best case I'd get about $13 back (1st year only) while I pay SunRun $100, so my bill would be $87 in year 1 and $100 later on (not accounting for annual rate increases), which is much more than I pay now. I canceled the contracts within the 5-day grace period (thank goodness).

Sunrun is the worst solar company on the face of the earth. The panels were not installed correctly on my roof, so they caused my roof to leak and water damage to the inside of my house. My insurance company found Sunrun at fault for the damage to my roof. Sunrun is refusing to pay to have my roof replaced, and they want me to pay them to have the panels taken off my house so I can get my roof replaced.

This was our second installation of solar panels using Sunrun. The first panels were on the back roof on the house and these are on the front roof. I am very unhappy with how the shiny silver piping hangs off the eaves and runs down the front of the house. I have never seen anything like it on another house. Other companies are great at hiding the mechanics of the solar panel installation and you don't see any pipes at all. We may be saving money on energy costs, but only at the cost of our property and resale value.

Based on my experience, I strongly advise against choosing Sunrun for solar power. I've been on their guaranteed production plan for over five years, and my panels were down from March 15, 2024, until they were finally repaired in December 2024. When I asked for the promised production credit, I was told it wouldn't be issued until October 2025. While the company is very polite and accommodating during the initial sales process, their customer service becomes extremely frustrating and unresponsive once you're locked into a contract. And the guaranteed production is a scam. I received the guaranteed return of $184.84 for duration of 260 days, while in same period I had to pay $100s to ComEd.

Sales process went swimmingly. Of course, that is probably by design. Mussie, who no longer works there was kind and communicative. Fast forward to install. Seems to go well. Except, no, we start experiencing leaks in our bedroom ceiling and when our contractor looks at our roof, it's apparent that the installers drilled holes in the wrong spots, didn't correct the issue and just left our roof compromised. Tried to no avail to get it dealt with but SunRun does not care. It's never been fixed after years.

I’ve been a Sunrun customer since 2019 and I recently had a second system installed on an ADU on my property. The process went smoothly through installation, but bringing the system on-line required a significant amount of follow-up to make sure the process stayed on track. What’s more disappointing is text messages and emails were regularly not responded to until multiple attempts were made. Imagine the frustration in being ignored. At this point I’m having to follow up on a cash card that was communicated as a sales benefit.

This company is so unethical. I had to deal with their warranty because of a bad install. Their warranty claim took 18 months to finally approve, meanwhile I had roof leaks during this process. The first leak was fixed, but when I tried to report the second leak, the warranty manager denied my claim stating it was "cosmetic", even though I showed them photos of water damage on my roof.

I wish I had the option for 0 stars. Have had a terrible experience with getting panels reinstalled on my mothers roof after the roof was repaired. It has been almost a year now. The panels were removed in March of 2023. Approximately 6 weeks later, they were ready to be re-installed. This is when the comedy begins. After several months of back and forth, they finally schedule a time for a crew to come out in June/July. After working the morning, they tell us that they heard a forecast of rain and would come back the next day to finish. Sky was pretty much full sun, but OK....and guess what, they no-show the next day.

I first encountered Sunrun at Costco and was initially drawn to the idea of going solar because I believed it would be cheaper than my current energy expenses. The sales representative was good to work with, creating a positive experience in that aspect.

The experience with Sunrun has been great since they installed the solar panels several years ago. We've had no complaints and are quite happy. The main reason we decided to go solar was to save on electricity costs, and that's definitely been successful for us. We receive monthly statements and there's also an app available to track our production. Overall, I'd rate Sunrun highly and would recommend them to friends and family. They're easy to work with, honest, and have helped us save money.

I have not even had Sunrun for a year and keep having the same problem: My battery is not working and I get bills from Edison. A few months ago when I had the first problem, Sunrun came out to "fix" the battery problem in a month's time and gave me credit for my Edison charge. Again in December I had a small bill from Edison and then in January a very large bill. I was told when I decided to switch to Sunrun that I would not have to pay Edison and was encouraged to change because Edison's rates were going up in the new year. Well I now have over $100 to pay Edison and Sunrun's higher fees. Calling for help, puts me in contact with someone out of the country and told someone would call me in 48 hours to fix the problem. Today, no call and still no contact. I want to cancel as this company does not deliver good service or equipment. Very unhappy customer in CA.

I initially heard about Sunrun through advertising and a referral. The customer service was good at first, but as the process continued, it became quite confusing. There was a lack of clarity on the coordination, timing and setup, making the process somewhat of a mess. The installation itself went well, although they had to come twice because the equipment was initially installed incorrectly. However, they did return and fix it.

I chose Sunrun for solar energy installation about four years ago when they were practically the only option available in my area. Initially installed in February, I had to wait for summer to fully evaluate its performance due to poor weather conditions. Once summer and fall arrived, I was quite pleased with the results. For about eight months of the year, my electricity bills have noticeably decreased. However, during the other four months, the changes aren’t as evident, likely due to the angle of the sun.

I was first introduced to Sunrun Solar through a flyer and, at the time, was already considering solar options. Choosing to lease instead of buying worked well for me since Sunrun takes responsibility for maintenance, cleaning, and any necessary repairs. My overall service experience with Sunrun has been steady, and I have not faced any issues. They were really nice people. Since installation, I've noticed that my electricity consumption is low enough that I usually accumulate credits monthly, which is fantastic. I have only a few panels, unlike my neighbor, whose entire roof features solar panels, but the setup suits my needs perfectly. If I were to advise a friend or neighbor about Sunrun, I’d suggest they call for an estimate and do their own research. That's what I did—compared costs with a few other companies, called up Sunrun, and once they assessed that my roof was suitable, I went ahead. I'm delighted not to have an electric bill to pay.

We were impressed with Sunrun because it was associated with Costco. My prior experience with SunPower at a different house was terrible, so I was cautious. However, Sunrun has been excellent. When it came to the installation, they were very professional, helpful, and expedient, contrasting sharply with my previous experience, which took over four years and required legal intervention just to get the installation completed. Sunrun managed to finish and have everything operational within 60 days.

I first became interested in Sunrun because my dad noticed that many neighboring houses were installing solar panels. This prompted me to research online for different solar panel companies, and Sunrun caught my attention because of their proactive engagement with us. The application process went smoothly, and we were in constant communication with their representative. However, things changed post-installation when we faced an issue with one of the gutters, which Sunrun eventually resolved after several calls.

Awesome solar panel company. I have experienced some hiccups but they corrected them in a timely manner. Very happy to say that when going to so called box stores and rep is there I always say, I have it and smile. It's nice to have solar pay for my ele power.

The worst solar company with the highest prices to help pay their large overhead staff. I had them for 10+ years and they won't work with you later on. All is very nice in the beginning. I will not recommend them to my family, friends, or business associates.

My wife and I chose Sunrun based off a recommendation from a friend. Our understanding is we would have a $20ish base rate paid to Edison and a fixed rate with Sunrun. To date, our SCE bill has not reduced... it is the same for this season last year. So essentially now I have an SCE bill AND a solar bill. This is a complete rip off.