Sunrun Reviews

The installation of Sunrun’s solar panels has been quite successful, with no issues encountered so far. A major change post-installation is the freedom to use the air conditioner without the anxiety of high electricity costs. My electricity expenses have been largely negative since the installation, illustrating a significant positive impact.

In the beginning I thought Sunrun would be a good company. However, after two years of having my system I am finding out that the customer support is awful. My system DOES NOT produce power to the level in the design specifications. When I contact support, I am told "Your system is healthy and producing power." If it is producing anything at all, they will not open a trouble ticket. My system us under producing by 2 kW which would run my air conditioning. However, with the max production of 7.3 kW, I still have to draw power from AMREN. I would advise that anyone looking for Solar, run far away from Sunrun.

I am very happy with the professionalism of the crew that installed this system, and I am looking forward to seeing how well it works. Everyone throughout the process from start to finish was positive and professional, I will be recommending Sunrun to others. I am confident that the system will provide quality service for many years.

Two years ago we were charged for 6 mos for energy we never received. For over a year we have been receiving notices of low energy production, when the skies are completely clear. I have had 3 case managers who have run reports, tested the system and promised to help, but no action. I have been told for the last 12 weeks someone would be out, but nothing. Today when I called for the 9th time in 6 weeks, I was assigned a 4th case manager. This company is awful! I had an $8000 true up at the end of last year and Sunrun is just ignoring me, over and over.

Real things to know about Sunrun. I've experienced a customer service who is inattentive, does not follow up on issues and is in no rush to remedy the issue. My Sunrun system hasn't produced energy in 1 year, since June 2024. I've opened tickets, called, finally got Sunrun to take a look and the issue is with a part that is 4 years old and under warranty. The issue is that since I financed my system instead of a 25 year lease, they do not attempt to replace the part and get the system back online. They also want to charge for any labor and parts as this is a financed system. I would avoid Sunrun for their customer service alone, but after dealing with this issue, I will no longer recommend them as I have in the past.

Sunrun cut down trees in my yard and never removed the logs or debris. I was told this was between me and the contractor they hired. I didn't even know the name of the tree company then directed to sales rep.

I went green with Sunrun. It’s good to be able to lower the electrical bill, because I did have one before that I canceled the next day because of the wife.

I selected Sunrun because I was looking at a solid company. The installation was so nice and quick. They took care of all the details and made the skirt look aesthetically better than on all other installations. With the app, I can see everything and track how it's going. It was a great experience. I’m trying to refer somebody to Sunrun, but they reject the project because Sunrun is no longer making deals with OUC Utility starting February of this year. I think that OUC is gonna change the net metering program.

In the summer, my bills used to be close to $400 on the summer. That's one of the reasons why I went to Sunrun. When they offered in New Hampshire, I jumped right on it. We have Sunrun for two years in our house in New Hampshire, and we've had them here in Boston for about three or four years. We were referred by a friend, and four years ago, there weren't as many companies like them as there are now. Sunrun decreased my electric bill. My house in the city, I haven't had an electric bill in two years. But in New Hampshire, we’ve had more difficulties. I was guaranteed that I was at 118% efficiency. I'm not even maxing that and I have had to pay some chunky bills in the summer.

Someone I know spoke to one of the Sunrun reps and they liked him. I used them and was very pleased. I’ve had them for about two years now. I’ve definitely noticed changes with the energy bill, and I also have a heat pump. I'm saving the environment a little bit. However, the last time we had heavy snow, the snow came off the panels to where my bushes are located, but that's the only problem I have. I don't know if there's anything they can do for that or it's the way the setup is. If it was gonna be anything extra, I don’t wanna get involved in that.

In 1982, I put passive solar on my house so I knew a little about solar. I was just waiting for better opportunities. A lot of people have knocked on my doors. But Sunrun was in cahoots with the electric company and the State of Massachusetts—not that they're the most reputable businesses, but I figured they were better than the others. When the sun's out, the panels are working out very good for me. I have a meter out back so I check that. When I get my electric bill, it says, "No payment due." I recommended Sunrun and two of my neighbors picked up afterwards after I told them. It was a good deal.

I heard about Sunrun through Costco. The salesperson came to our home to do a presentation. They seemed to know what they were talking about, and everything they explained made sense. The installation didn’t take long at all. They put the panels up in a single day.

Sunrun bought the company that initially installed my panels. And as far as the solar goes, I haven't paid an electric bill in eight years. They have an app that tells me how many kilowatt hours gets produced every day.

We were interested in Sunrun because of the savings. And they came to us and convinced us it was the right way to go. Enrolling with them was easy. We didn’t have any problems. And it works. They send us reports to track our progress on the program.

My brother-in-law had it installed, and we were talking about it, so that's how we found Sunrun. I was interested because of the rebates and being able to sell your electricity back and make money off of it.

I cannot remember exactly how we first heard about Sunrun. It was 8, 9, maybe 10 years ago. But every experience we've had with them has been absolutely outstanding, from installation, permits, quality of workmanship, cleanliness of the work site, everything has been wonderful.

The Sunrun installation team did a great job. They were nice and friendly. We provided lunch for them, because we wanted to show appreciation for getting this program for free. We didn't have to, but we wanted to. We're happy with them. They have helped save on my gas and electric bills.

We got our older system in 2014 and that covered our whole garage. Everybody promised us we would never get another true-up bill but we’re still getting billed by PG&E until just a few weeks ago. That was supposed to pay for everything but that never did. Then recently, we found out that we didn’t have any inverter. I never look at my Sunrun app and I don’t believe anything they put there, because it comes up everything is okay. But our inverter has been gone for two months so we’re not getting power from all those panels on the garage roof.

We got our Sunrun from Costco eight years ago. It was expensive but not as expensive as they are today. There were some savings when we got it.

Someone was going around door-to-door to inform people in my area about Sunrun. And I was always curious about having solar compared to the regular electrical power to see whether I could save some money.

My brother-in-law had Sunrun and then he recommended it to me. Their presentation was convenient and they worked with me. I was at work. When I got home, they came over. Installation was good. I got around 16 panels. And so far I saw the difference when I got the bill. I would recommend Sunrun. It was good.

Enrollment was super easy. Frederico came out and spent some amount of time with me going over the process and what I could hope to obtain in savings on my energy bill. He laid it all out—what they were gonna do, that it was gonna be no cost to me, and I can lease the system. If I didn't like it, they would take it back and they'd fix any problems with it. Wow! It sounded like a no-brainer to me, and it turns out I was correct. I'm very satisfied.

We started in late November of 2019 and we went live in February of 2020. My sales rep was very helpful. He helped work with my HOA, which got the things rolling quickly. That was really what I needed to happen because of tax benefits. He was good. Once the installation was done, everything seemed to be fine. I was pleased. My electric bill is going down considerably. I was paying $350 a month. Last year, I paid $95 a year. That's a considerable savings.

I installed and paid for a Sunrun 41 panel system in my Las Vegas home March of 2025. In my first full bill from NV Energy, I noticed it was producing 2/3 of projected output. I started reaching out May 22, 2025 and after several e-mails I was told that it looks like 1/3 of the system is not connected correctly. This was done remotely, no in person visit. I asked when they were going to fix it, and without even a phone call I get a DocuSign invoice for me to pay $649 to diagnose the system. I paid over $55k cash a few months ago, and you want me to pay in the 1st couple of months for you to figure out what you did wrong? Makes me wonder if maybe they need a drug policy over there. I hired Sunrun, which was NOT the cheapest vendor, to avoid this sort of shenanigans.

My husband was the one who got the solar system in 2017. The young salesman presented it very well, and my husband ended up leasing the system. He’s passed away since, so now I’m the one leasing it. All my lease bills are extravagant. I could get cheaper bills with PG&E.

I’ve had Sunrun for 10 years. I heard about them because I was approached by a salesman at Home Depot. But at that time, I was already thinking about going solar. And the fellow they sent out to my house was fantastic. He helped us greatly, and that’s why we signed up. And the installation went fine. We still see a big difference in our electric bill. So, Sunrun is a good company, and I’ve been satisfied with their product.

Sunrun had someone come out and do a presentation. It was okay and I agreed to do it. Now I think it was not explained that well to me. I am not very happy because by the time that I'm done with this, I'm going to be paying a lot more to Sunrun than I ever would have paid for my energy bill per month. He said it would only go up a couple of percentage. He didn't make it sound like it will be every year. Now I’m in a contract where I have to stick with this. By the time it's over with, I'll be paying almost 500 bucks a month. On top of the fact that I'm not banking any energy, I have sun during the summer, but I don't have it during the winter. The energy I don't use during the summer doesn’t get to be used during the winter.

I am very pleased with everyone at Sunrun. They were very knowledgeable and explained everything from the beginning to the end of the process. They would keep me informed and answered all my questions every step of the way. I would highly recommend them for all your solar needs. Thank you, Sunrun, for your help.

Stay away from Sunrun. This company is evil. The sales process went fine, install went fine, but I recently discovered my account was set up incorrectly. I am also not receiving the monthly rate that was estimated during the sales process. It's more. They are demanding direct access to my checking account to BEGIN fixing the problem. Uh, no. Customer service is verbally abusive and taunts customers. The sales contract is 54 pages long and you are pressured to DocuSign in minutes. No way to read all the horrendous fine print legalese, where they basically own you, control your home and you are stuck with them for 25 years. I wish I had never signed up. I feel like a sucker who just got conned. This is a mess. I have filed a complaint with the Federal Trade Commission and my state attorney general. If enough of us act, the government might intervene against SunRun. Please contact the authorities.

Thank you for the installation and service provided. Ms. Nicole ** provided guidance when I had questions. I was happy that they were using their Safety Equipment while on the roof. When the fire inspector came and requested new breakers, they came and fix the electrical breaker panel. Final approval was happy day for me. I am happy with the battery backup, they provide reassurance. So far what was promise I received.

The sun is the center of our solar system and it now powers my house, how cool is that! All that power was going to waste before Sunrun turned up. The process was so smooth, Sunrun handled everything from permitting to installation and the whole process, I did nothing, and a few months later am up and running on solar power. I am so happy that I have been recommending Sunrun to all my friends and family.

After being misinformed upon signing, not only did Sunrun drop the ball with the installation they dragged my poor grandma through the mud for over a year. From spiked utility bills doubling even tripling month after month. The company even attempted to intimidate my grandmother which forced me to have to take over. They damaged my grandmother's roof as well as improperly installed the system. Yet refuse to repair or make any corrections. PLEASE BE CAUTIOUS AND CAREFUL.

From the day lease was signed, I have had nothing but negative issues with Sunrun. From moving my whole main panel two times. Then missed inspections with city. Electrician sub was great. He was the only good experience with the install. Now that I am up and running...My bill is running up as well. $2,500 for two months with nobody in home for two weeks. Only response I get is, "We can send you to escalation representative." That's nice! He will respond within the week! I have now consulted a corporate lawyer to handle the situation. They will be in touch within the week.

I thought as Costco supported them- there would be some reliability. They ruined our roof. It has leaked 3 times and they refuse to do the repairs the way our roofer recommends. They are impossible to get a hold of- it takes multiple calls, voicemails, calling for supervisors, and when you finally get a response, the person who responds is clearly undertrained and puts you off yet again. They send out repair people who admit lack of experience. They say you can use your own roofer to repair, but won't approve their quote. Go with ANY other company. I would give them zero stars if I could.

I will avoid never-ending PGE utility bill increases with minor % annual increases in my Sunrun bill. Very clearly explained. I prefer leasing & leave care of system to experts. That’s a comparison savings of expected 40-50 dollars a month, a nice dinner monthly. They quickly installed everything and are there to answer technical questions if needed.

We've had Sunrun for 4 years. Last year the battery defaulted and they handled it well but was told it would take 4 weeks to get the new battery. Now our converter has gone bad and for 2 months, no one has responded to my inquiries. I've loved Sunrun from the beginning, they were always on top of it when an issue popped up. Not sure what has happened but almost 3 months without solar and I'm still being charged monthly. Sunrun... What's happened??

I refer people to get Sunrun, and they did. But I never got the money that was promise to me twice from your company and for a disabled veteran that's lot of money. I just wish you would not promise something and then back out. Thank you. P.S. this doesn't include Chris **.

Do not get ripped off. You basically have to be an expert on contract laws *and* the electrical industry to get an acceptable deal with large solar corporations such as Sunrun. For example, when the telemetry on my system stopped working, I was told to pay $584.00 for a "System Performance Investigation." Bear in mind that if you get someone else (i.e. not Sunrun) to do the diagnosis and/or repair, they will void your warranty. With the advent of NEM 3.0, I doubt that you would save money on your energy bills getting solar panels on your roof especially if you are just an average consumer of energy at around 500-600 kWh/month. But if you consume more energy than that, maybe it would make sense to get solar panels; just do your research first.

We are so pleased with our experience working with Sunrun. We had panels installed a few years ago and they have worked beautifully. We had some problems at the beginning with our Wi-Fi connection mostly because we live out in the country and our Wi-Fi was inconsistent. But the Sunrun technicians came out promptly and made everything work as it should.

Run, run far and fast. They installed the panels where the two-story next door blocks all morning sun. They sent one man out in 2018 or 2019 to move a few panels himself. When he left, he said they will return with a solar eye. I was told my panels would need to be raised to catch the sun. Never came back out. In 2018 and 2019 they confirmed that I was not producing as I should be, but after that, with no changes, I suddenly get what I pay for. Only I don't. They claim they can not "locate you" and close cases. Granted, I am right below their solar panels, US mail can find me, but they don't send mail when you have auto pay. Stay away. They don't care about customers once they have the contract signed and will do all they can to void warranties, while blaming the consumer.

I have had SunRun for several years. Their customer support is lacking. I also know they have zero service teams in my city making it difficult to have repairs completed. I currently have two panels with broken glass and I have been informed that said panels are not failed.

Would recommend Sunrun as a solar and battery installation provider. Sales met our needs and was a no pressure experience. Patience is required for all the city and utility permitting and inspections and our customer experience team was very helpful walking us through the process. We received all approvals and are online now and are very happy with the results in savings and security of "no more blackouts" from our utility provider in our area.

SDGE True Up after 12 months installed results in surplus in excess of $198.00. No problems with system for troubleshooting. Our solar experience has been better that our expectation. With the many options available & horror stories of many ‘fly by night’ companies soliciting your decision becomes very stressful. The capital investment may impact retirement concerns. We’re happy with SunRun as a reputable Solar Company option.

The first survey ended before I added comments about Bridget. It was a pleasure working with her. She was very friendly, easy to talk with and able to answer our questions. There were a few glitches with communication with PG&E that lengthened the process which was frustrating. We also want to mention we were happy with the installation crew. Thanks to all involved.

I love Sunrun. I’m thrilled with them. We live in New Hampshire, where electricity rates are some of the highest in the country, and it was terrible. When my children were young, we had electric heat, and back in the early ’90s our bill was $500 a month. The standard of living in New Hampshire isn’t that high.

I was looking at adding a solar array to my house and was impressed with everything I read about Sunrun from online reviews. I signed up for a brand-new installation, and the salesperson was very clear, easy to understand, and very flexible with the different payment options. Installation was well-organized and efficient. All the materials were here and the crew did a great job. They cleaned up well afterwards. Over the course of a year, we net out to zero electricity payment. We overproduce and balance out the electricity we have to purchase during off hours. I love it. All in all, I've been very impressed with Sunrun’s consistently good customer service.

I have the Sunrun solar panels. The only thing that I'm concerned about is the price, because when we got it, I didn't know that we were going to pay an amount that is so expensive. And it comes with the bill for electricity. I was just looking for a relief in my payment. And it's the same so I'm not so happy with it.

We were looking for solar, and talked to a couple of companies. In the end, we chose Sunrun because of their professionalism and their thoroughness in providing information. Sunrun has been fantastic. We've got 10 panels, and installation took two days. We are now looking into adding more panels, because we have a pool and an electric vehicle. We will monitor our electricity usage, and then we'll talk to the experts. It wasn't cheap, but nothing is. I hope that it is going to last for 20-30 years. We're receiving credits every month, and we've been very happy with our experience. I’ve already recommended them to several friends.

I had great service from Sunrun. Actually, my energy bill from Xcel has been reduced dramatically. The only thing that I basically pay for anymore is natural gas for my furnace. I hardly ever pay for electricity. When I bought the panels, I thought it would take about 10 years for them to break even, and I think it's down to seven.

I first met with a sales rep on April 7, 2025. He was very upfront about issues the company has had or was accused of. I had also done my extensive research, so I was ready with my questions regarding the same things. Do your research and that means more than just reading bad reviews. Understand the contract terms, ask questions, and make sure you are good with them for you and your situation. Do the math and count the costs. You can say NO. Is every term perfect? Probably not, but when weighed against the high cost of electricity and not having solar, the alternative is buying solar out of pocket and waiting a long time to see a return on investment, plus the high cost of maintenance of the solar panels if not leased.

My boyfriend wanted to get a house, but the light bill was very high, so when somebody from Sunrun, a nice fellow, knocked on the door, we had a good talk with him and decided to put panels on the house. I live alone now because he has passed away. I'm enjoying it though. It's going fine. Sunrun is very nice, and they've done a wonderful job. I'm very pleased.

I found out about Sunrun through door-to-door sales. And it has been eight years since I got them installed. It was quick and easy and I have 16 panels. It covers my monthly electric bill. I know it was a money saver because I know a lot of people who have them.

Sunrun’s presentation went well so I went with them. Their customer service was good. It took a month for the installation to happen, which was reasonable. The installation of the panels on the roof took a day. There were fewer than 30 panels. It took a while to set up the other components. Once setup, the system is very easy to operate. Sunrun has worked out very well. I expected that I would store more energy than I actually did. But I'm still getting a bill from my electric company. I reached out to Sunrun about that and it was a good experience. They explained what I needed to do to reduce the bill from the electric company. My bill has gone down significantly.

We are SunRun customers for 9 years. We would give 0 stars if possible. This company is horrible. We had a leak that was "repaired". it was a disgrace. To recap the entire experience as briefly as possible, had a leak under the panels, found the leak due to water damage on a bedroom ceiling, this was in late 2024. SunRun inspected, sent sub-contractors out to repair the roof, which included replacing plywood that had obvious water damage. The sub-contractor removed the shingles and replace the shingles. We notified SunRun that the plywood was not replaced, they resent sub-contractors to replace the plywood and re-shingle. We sent a drone up for pictures, work was pathetic, a child could have done a better job.

I saw Sunrun on the internet and I got in touch with them and their team to provide the presentation. They went over the cost factors and the different options I had. I could either buy the system outright and purchase a separate maintenance plan, or I could lease it, which would include the maintenance program. They also explained the cost differences and what kind of savings I might expect.

It started with Zaid and the other gentleman who worked with me throughout the project from introduction to the completion. They are energetic, professional, and caring. The installation team was effective and willing to work with me to address my needs during the installation. Overall, I like the installation and the service I have received from Sunrun.

I’ve been wanting to get solar for a long time, but didn’t have the cash to outlay all at one time. I heard about Sunrun from a friend, and their price was great. We are on lease, no money came out of our pocket, and we were off and running. Everything has been fantastic since installation, and having them has saved me several hundred dollars a year. In terms of quality, it has been great. I am absolutely satisfied with my decision.

My bill was really high and I wanted to see if I could save money. I got Sunrun and it took a while for them to schedule the installation. This was during COVID. But once the installers came out, they were very quick and professional. They did a very good job cleaning up too. The system is performing well and I've had no problems with it. It's actually saving me quite a bit of money. I pay less and I get money back because of the solar.

Sunrun was right up front with me for installing the solar panels. And then they had asked, because if your bill is a certain allotment, you can either get it in monetary form or you could get a credit on your bill, and I wanted a credit on my bill. I haven't had a problem with anything.

We had Sunrun for a long time now. We got it because the price of National Grid was getting higher, and we wanted to see the difference. The process of switching over and the person who came out were good. We can't complain about it until the mistake that happened the other day.

I heard about Surun from Costco. I’m living in Nevada, and the sun’s out all the time. It kind of made sense to get a solar. It’s been great since the installation. They’ve saved us a lot of money. The quality is really good. They did a nice job. In terms of the price, it is what it is, and things aren’t cheap. We got a good deal with Costco.

Sunrun’s customer service is outstanding.

A couple of my friends recommended Sunrun when I was looking for solar panels. I started reading the reviews and I liked what I heard. Their pricing was good so I went with them. The customer service was good. They were in contact with me consistently even with the permits. I didn’t even have to call them, they called me.

A lot of our neighbors had Sunrun and they were saving money so we decided to do that. The installation was very smooth and the salesperson did everything perfect. Overall, our experience was very seamless and simple. I love that I’m saving money every month since.

Sometimes we lose power for several hours where I live. Now that my sister's living with me with two refrigerators, we could lose quite a bit of stuff. I had frequent calls back and forth with questions I had for Sunrun, and the guy was very nice about it. The pricing is not bad either. One day, they came in and installed the whole thing, and off they went. It's worked fine ever since.

We bought a new house in May of 2021. On our first summer there, our bill was over $1,400 and I about had a heart attack. So when we were talking to some friends, they had Sunrun and prompted us to give them a try.

Going solar with Sunrun was one of the best decisions we made! Thiago ** originally came by to sign us up and we’ve been installed for over 5 years now. We recently called Thiago to add more panels because we installed a Pool and Hot tub and were using more power. Thiago has always been super responsive and available to us and Sunrun has been great!

If I could leave a no stars I would. Stay away from this company. We have had the panels off for 5 years due to getting a new roof. Constant cancelling on us to reinstall now we do not want them back on after the panels were stored horribly by them. They have ignored us numerous times to get out of the contract, won’t answer emails ignore calls, used are install insurance money as monthly payments. It’s been nothing but a huge mess. Stay away from them!

I was already interested in solar when I moved to Florida and wanted a house that had it. I ended up buying a place with Sunrun panels, but the system wasn’t fully paid off yet. I just took over the contract and transferred it into my name from the previous owner.

I was told I would get the first year free, but I’m getting billed. I gave a referral and they had their system installed, but I got nothing. I was told I wouldn’t get a bill from sce but just a statement then at the end of the year they would add up all the credits and debits and we would see if we owed anything, but I’m still getting my electric bill and it’s almost the same as before I got solar. So not only am I not saving money, I’m paying about twice as much. Wish I never got the system.

We heard our neighbors was talking about solar. We got the Sunrun system and I noticed that when it’s sunny out, the bill will be down. Also, customer service has been well.

Some guys came up to my house and offered Sunrun to me. And my experience with customer service was good, but they didn’t say the right things to me. I didn’t know that it goes up every year. And that’s not right. They should stop lying. 

So far, our experience with Sunrun has been good. We were originally a Vivint customer and the takeover was smooth. They’re similar.

I've been happy with Sunrun. My electric bill is down. If it stops working, I call them and somebody comes and fixes it.

Sunrun bought out the company I originally went with. They've been good. I had some problems when they first bought and took over, but it wasn't their fault. It was the mechanics or whoever put it on the roof the first time. It was done wrong. When they finally came in, they subsidized my down time and made it all right.

Getting solar panels is the best thing that I ever did. I’ve saved so much money, it’s crazy. If you have the right sun positioning for your home, then you have to get them, and Sunrun is quite reputable. I went to Costco, and Sunrun had a representative there that made it quick and easy. They literally pull up a picture of your home on their handheld phones, and from there, they can roughly judge whether it's worth your time and theirs.

In the three years that we use Sunrun, we still pay quite a bit. Maybe should have put more panels than we initially did. But that's okay. It's better than it would be without them, for sure. We got it to see a reduction in the bill.

We’ve been with Sunrun since 2012 when they came to our door with a promotion for solar power. The switch to Sunrun was effortless. Everything’s been quiet, and I know you’re there if I need you. We’re good.

I was looking to get some solar. I talked to four different companies, and the Sunrun representative was nice.

My mind was set once they said they could do it the way I wanted it and I got a good price. I’ve talked to other companies before, and I just didn't get a good vibe from them, but Sunrun did good. The installers were in and out of here in a couple hours. It's a very shallow roof pitch, and it was brand-new shingles, so I had no problems with them. It’ll be three years this July since I went online and it’s definitely cut my electric bill way down. I have recommended Sunrun to other people.

I heard about Sunrun from my neighbor, and switching to them has been positive. The team during the installation was fine.

I installed 16 panels. And then when I asked, they showed me how many panels I needed. I’m gonna need more because I'm gonna have to charge an electric car, so we added like eight.

In my opinion, this company, both in the Bay Area and in Los Angeles, is a bad actor in faith and practices for the advantages it tries to take of the elderly and lack of accountability. This includes bait-and-switch, misinformation, and no way of filing complaints to address these issues. They are dishonest and have the worst business representatives, from salespeople to managers.

We’ve had mostly a positive experience until recently. Our back up battery stopped working in Aug 2024. It’s now April 2025 and we have yet to come to a solution. Sunrun has come out twice, but they say we need to get a technician from the battery company to work on it. I don’t know why this falls on us to do when they worked together for the install. Our electricity costs are high because of this as the solar isn’t generating. We’ve refused to pay Sunrun until this is resolved, but now they’re threatening to send us to collections. We’ve called numerous times to both companies without a resolution.

I always wanted solar panels but every salesperson that came to the door in the past just never made it comforting enough to move forward with it, but with Sunrun it was pretty different! Everyone was extremely kind and helpful every step of the way. This company has truly changed my thoughts on solar panels, and I am glad I was able to get this set up with a company that not only made me feel comfortable but was also informative and gave me the best deal yet! Plus I love how extremely user friendly the app is! I will for sure be recommending this company.

A terrible experience. The installation was botched and now I'm paying more for electricity than before Sunrun put this equipment on my house. I have included an email where they admit their mistake and offer me a small amount of money to make me go away. I have also attached pics of my electric bill to show I now pay more for electricity.

I was looking for a way to change how much we're paying for electricity, and Sunrun came up with the highest rating and fewer issues. Installation was perfect. Six people came and had all the panels on the roof on quickly. They had the Powerwall and all the hookups done within a couple of hours. While they were doing the roof, there was a couple downstairs that were doing the other part.

Sunrun was a better option for me overall. I have the lease option. And Sunrun does the maintenance and they have online monitoring.

I was interested in renewable energy. I inquired with Sunrun and I got a response. A guy named Frank came to my house and he told me what they can do for me, the panels they would put and the options I have. He came the second time to take an aerial view of my roof and how much I could save. It sounded like a good plan for me. It was affordable, it was better for all purposes, saving electricity and even greenhouse effect. That was around 2018 but that was a good experience.

Switching to Sunrun solar has been good. I was one of the first ones in my area that got solar. People ended up calling, asking about it. I ended up telling them how I use it and how much savings they could make.

Jason from Sunrun was really good at explaining everything. He was right here during the installation, answered my questions, and helped me out with stuff. He followed the progress from fixing my roof one day to installing the panels the next.

Sunrun took over the company we originally had a contract with. I wasn’t home during the installation and had someone else there instead. From what I know, the installation went well, and I didn’t have any issues with it.

Sunrun took care of everything, the permits and labor, so I didn't have to do anything. They were very helpful and nice. At the beginning, electricity rate was high. Now I only pay Sunrun, and most of the time, it just balances out.

Sunrun saved me a lot of money. Because I hear about the electric rates going up, but I don’t get a bill. But I know that I’d be paying a lot more than I am now.

A friend referred me to Sunrun and their customer service was excellent. The installation was flawless. They took care of us. I'm saving money with my solar so I got what I wanted.

We heard about Sunrun through our house builder. It was a requirement to have to have solar put into our house, and they were the contractor. I called them to get the system up and running. The solar panels are keeping the power cost at a reasonable cost.

The value was incredible, particularly in lieu of CA fires and the pending projected PGE rate increases. From the contract development to its implementation, Sunrun responded promptly and troubleshot any difficulties during the process. The terms of the contract were extremely favorable to us and the incentives given for energy cost savings put our decision to use Sunrun over the top. We have given them the names and emails of our grown children so that they too may benefit from this energy lease program. It takes out much of the risk of overwhelming electricity costs due to the increasing CA wildfires. We are very happy with the program.

The installation was fine, but trying to get panels removed for roofing or any technical work on them is nearly impossible. Over a three-year period, the minimum time it has taken to get a service appointment is four weeks. Currently rescheduling an appointment for the third time because they have been unable to send the number of techs needed for the job, which means we are now going over two months because they can't book anything promptly, and even if they mess up, you get to wait.

From the outset, I felt considerable pressure to make a purchase after Sunrun visited my home multiple times. While I initially indicated that I was exploring options for a solar system and a reputable company, I began to sense a sense of urgency that made me uncomfortable. After taking a pause of approximately two weeks, Sunrun returned, and we reached an agreement. During our discussions, we highlighted the benefits of solar energy, particularly the potential savings and reimbursements available through Southern California Edison. Based on our calculations, our current annual expenditure of $1,200–$1,400 could be significantly reduced with a new system, which prompted us to proceed with the installation.

I purchased my system in 2019. In July 2022 my inverter got fried by water entering the inverter housing. It took nine months to replace the unit because they said they didn't have the part. Replaced inverter in April 2023 and it got fried again in Aug of 2024. Still waiting for part AGAIN. Their supply chain is an embarrassment.

A Sunrun rep was going around our neighborhood and their price made me want to sign up. Enrolling was easy. The salesperson looked at our year of SDG&E and how much energy we used and then determined how many panels would produce that amount of energy. My husband and I talked about it and said that we felt we should get more if we were going to be able to use the air conditioner so that's what we did. We signed up two years ago and I didn't have a true-up last year. I think that was because my husband got confused. When we got rid of our spa, he thought he turned off the trip for the spa but it was for the solar. It was right when we were having a heat wave and I was using the air conditioner. I got a message from Sunrun that our panels weren't working. The guy came out and he said the trip got turned off. But I had a true-up a lot this year.

I have been a 39 panel leaser since 2018.. I live in Sun City AZ and the last two summer have been 30 to 40 straight 110 plus heat days.. We have a Trane HVAC that is 5 years old, and we have it examined /maintained during the spring time. We change our filters every 3 months... The APS bill inspite of Sunrun generating between 65 and 70 kwh are around $130.00 to $150.00 a month and that is including the minus $150.00 accumulated during March to May months..This is how has been for us in SunCity, Az.

I factually know anyone who has Sunrun is dealing with this when opposed to autopsy. Sunrun REFUSES to save payment information regardless of every other company on the plant doing it. Oh but wait, if you sign up for auto pay, we got you, no problem. Otherwise, get bent! You may not see the images submitted, but the second you log in you're asked, I mean pushed into autopay. Literally every time. Please don't get Sunrun!!

We purchased our home in 2013, which came with leased solar panels that were fully paid for by the previous owners. Unfortunately, the number of panels installed has never been sufficient for our energy usage, resulting in consistently high electricity bills compared to our previous home. I initially raised concerns about the high electric bills, but it took several months for a technician to be dispatched. A few years ago, during a required communication system upgrade, a Sunrun representative identified a component that needed repair or replacement. While a microinverter was replaced, our electric bill increased significantly the following month.

I had a terrible experience with Sunrun. What started as a simple solar project turned into a nightmare. There were major delays, miscommunications, and no accountability. Their subcontractors made mistakes during the roofing process, which disrupted my family's life, especially with two small children at home. I was promised follow-ups and support, but instead, I was ignored, manipulated into signing revised contracts, and then blamed for their internal issues. Even after repeated attempts to work things out, Sunrun refused to take responsibility for the stress and financial burden they caused. If you’re considering going solar, I strongly advise you to look elsewhere. Sunrun may talk a good game, but when things go wrong, you’re on your own.

It took Sunrun four months to install my panels. And right now, I'm paying $349 for the panels, but I'm also paying $200 for my electrical bills. If I'm paying panels, why should I pay electrical bills? I thought that panels are for saving energy and to save bill but I'm not saving anything. I'm losing money.

I absolutely love the kickback in terms of the energy metering. It is also great to have the Wi-Fi now enabled, so you can track it live much faster than the modem. The build quality is pretty solid. I only had it for two years. But so far, no issues that I can tell, which is amazing. I did call Sunrun twice to actually request additional quotes on adding a battery to our system. But then they said that they couldn't. Even though the hardware is there for some reason, they couldn't because it was under a new different program. So that was a little unfortunate. I wish I knew beforehand, ‘cause that was the ultimate goal to get battery, but I also understand. The sales rep was amazing. She walked through everything. That definitely took a little longer than both of us expected. But overall, I would say pretty smooth.

We had received about four phone calls, and one of them was Dan from Sunrun. He came and told us what he could do, so we decided to go with them. The installer did their job. The installation was fantastic, it didn't take that long. There was no mess when they left. I would have not known he was here. It was fast and easy.

I got solar panels mainly to take my carbon footprint off the grid. I didn’t buy them. Sunrun owns them, and I lease them for 20 years. I got them totally free. I don’t have to maintain them and take care of them. There’s a difference I noticed since I put them, but it’s not really radical since I live alone and have no problem regulating my air conditioning and heat. Sunrun puts something on my phone every month, so I know it’s working. I know how many kilowatt hours it produced and how many I used. I’m so satisfied with Sunrun.

Reps walked into my home one day and said, "We'll do this for you. Everything will be free." However, after the first month, I got the bill from them. I asked what it was and I was told, “Well, it was in the fine print, so you have to pay this.” Signing up with Sunrun was convoluted as there was so much fine print. You're gonna just read the fine print when they're there. But it was okay. The reps calculated how many panels we needed. They looked at my bill and they said they were going to do an estimate.

Sunrun is probably one of the best purchases I've ever made. It literally pays for itself. Everybody, from the salesperson to the installers, was very, very professional. I only have one complaint. I asked him a question and maybe he didn't understand it. I asked him, if it's daytime and the power goes out, will my house still run off the solar panels. And he said, yes, where it doesn't. It cuts off so it doesn't feed back into the main grid.

I bought this house, and the last owners went through Sunrun. It's been good with them. The electricity bill is a lot lower, and energy-wise, it's a lot safer. Sunrun has been super helpful.

I had Sunrun installed in the house I bought and I've been very happy with it. I enjoy having the solar energy.

The Sunrun representative did some aerial views and took photographs, showing us where the sun hits the house most during the day. They explained how everything works at that time.

I have nothing bad to say about Sunrun. When they did it, they were good. The only thing is I was supposed to get a $700 gift card when I bought it at Home Depot, and I never got it ‘cause they said the program had ended. I also recommended my sister, and I was supposed to get $200, and I never got that either. That was three years ago. But I have no hard feelings ‘cause I like the service.

The salesman who sold us the unit promised us a new meter, which we didn’t get and he didn’t follow through with. I’ve also talked to other friends who have recommended them to us, and they had the same thing promised to them. They didn’t deliver as well. I don’t know if he’s still working for Sunrun or not, but he needs to quit doing that. Other than that, we’re really happy. Once they got started, everything went fairly well. I recommended Sunrun to my neighbors that don't have solar, but I didn’t refer the salesperson. I just told them to call Sunrun in general and see what happens.

I went in full with Sunrun and my electric bill was reduced. However, the bill with Pepco for the past month has been very high. There was even the month that I paid almost $400 for Pepco in addition to Sunrun’s bill that is being deducted directly from my account. Someone from Sunrun called me and advised that they were going to send someone around here. Their customer service has been very good. I encouraged one of my sisters to get Sunrun and she did.

I was a high school science teacher and I had read quite a bit on solar. And I happened to be in Home Depot one day and the blue shirted person came up to me and asked if I was interested in finding out about solar. I said yes so they came out to the house so it got the ball rolling.

I’ve always been interested in solar energy. It was a long time ago, but Sunrun was the only company offering panels back then. I contacted them in 2019 to get the process started because they were available, and that’s what I signed up for. I chose the rental or lease plan and have been very pleased with it. It offsets my electric bill, and I haven’t had an electric bill in years because I generate a surplus, which feels good knowing I can contribute to the grid.

I’ve had an awesome experience with Sunrun. They came over when they said the timeframe and did what they needed to do. After the roof was redone, they came back and installed everything. We ran into a small problem, but they came right away and resolved it.

I got interested with solar because California was doing a lot of incentives and stuff. PG&E partnered with Sunrun and they were doing installations for free. Signing up was good and pretty much what I expected it to be. The person came out to my house and went over all the information.

Somebody from Sunrun came to my house. I listened to them and decided to go solar to save the environment and, in the process, save money. I’m very satisfied with my decision. The installation went well. I look at my bill and log on to their site to see my usage and how I’m producing. I like it because my system is producing energy and I don’t want to ever pay for electricity. I would recommend people to install solar and go with Sunrun.

I love it. I’ve had Sunrun for almost three years. The sales rep was excellent and installation was simple and easy. I'm getting batteries installed for emergencies, like at nighttime when I’m sleeping. I wear a CPAP for my sleep apnea, and we lost power in the middle of the night three times in January. I wish we could get some money back out of it, but it's leased right now. I bought 18 panels, then Edison charged me almost every year about 1,200, so I added nine panels and it’s made a big difference.

A salesperson came to the neighborhood selling solar and I was interested in it. I had no idea it was Sunrun when I talked to him, but that's who I ended up with. Everything went really smoothly with the installation. Everybody I dealt with were really good people. Having it made my electric bill cheaper.

My brother-in-law got it first, and then he told me about Sunrun. I went to Costco, where Sunrun had them out there offering the service, and I called them up. There was not a problem or a hiccup in getting everything installed. Everything was good.

I had Surun for at least the last five years. I had six people in the house and it was full at the time because my niece was staying with me. What interested me was lowering my electric bill, which kept going up. We live in Hawaii and my normal electric bill at the time was somewhere between $200-$300. I didn't use the air conditioner and didn't have a dryer. Now I pay $35 a month. What I did was a 20-year lease. That was what they offered and it sounded good at the time. They told me once I'm done, I can buy the equipment. It'll be good for another couple of years before it starts to not be good.

We haven’t had any problems at all with Sunrun. It’s been good. The salesman who came out and explained everything to us was great. We've never had any problems with the unit. Whenever anything has gone wrong, they've contacted us to let us know, and they come out and make the adjustments, so it’s been fine.

I’ve had Sunrun installed, and it’s been good so far. The customer service was good, but I’m paying too much money. I’m paying for PSEG and Sunrun at the same time, and that’s obviously not what the representative said.

I'm very pleased with Sunrun. It has met all my expectations regarding its performance, my energy use, and costs. When the original system was installed, there was quite a bit of a delay because they dropped the ball on the installation, and it was delayed for a lot longer than it should have been. But once they got it back on track, everything was good. Installation went well with the original house system and the backup Powerwall system that I did later.

My experience with Sunrun is not too good because my system is not producing what they promised it’s gonna produce. Their customer service is great and their installation team was okay. But I just want them to make sure to deliver what they promised.

Do not get Sunrun bottom line!!! We needed a new roof due to hail damage and they said they would not be able to get our panels off for 4 months but that we could use a different company to remove them. In order to stay under warranty when the panels are reinstalled they need to be "checked by a field service agent" to make sure they are reinstalled properly. Fast forward to the reinstall we had a field service technician come out and he was at our house for approximately 8 minutes and didn't even get on our house. He simply checked the panel to see if there were any issues- which could have been done by me. Now I have a $600 bill for this! This is so wrong to charge that kind of money for a check where no one even got on the roof to see of panels were reinstalled appropriately. I have been trying to fight the bill and they have been avoiding me. Do no use Sunrun, you will be sure to regret it.

We’re going back to 2012, when it was a different solar company. I can’t remember the name now, but they were the ones who originally installed our solar panels. Then Sunrun bought them out, and everything switched over to Sunrun. We’ve always been satisfied with it.

We bought our house five years ago and didn’t know it already had solar on it by Sunrun. Finding out we had solar was a blessing because it made me realize that our electrical bill was only $23. The biggest complaint I had is that Sunrun is responsible for the upkeep, and they’ve had to come out and change a couple of boxes since we’ve had it. But no big deal because everything breaks.

Sunrun has a track record nationally, and my brother has it up in New Jersey, and I have another person who has it and is happy with it. That's the primary reason I decided to go with Sunrun. The electric bill is like $20 a month now, but you're still paying on the lease. The big savings are in the summertime 'cause I have a pool and I have air conditioning. I live in Florida. So that's where the big savings come in. Service has been good. I've called them out a few times on a couple of things, and they came right out.

We have had Sunrun solar for about 10 years and had no issues until we needed our roof replaced. Took forever (6-8 weeks probably) to get them to come remove the panels. That was the easy part. The roof was replaced the first of September and it is now April with no sign of them coming to put the panels back up. They take random amounts of money for our "bill" each month. We have a lease situation, where we pay them for the solar power we generate. The panels are not generating any solar power stacked on my driveway. Can we mention how inconvenient that is? I have had at least 4 case managers only one of which ever responded. He very kindly contacted me every couple of weeks to say that nothing was happening. Not one of the others has returned calls or emails. At some point they have to be in breach of contract and can just come get their panels! Terrible customer service!!

Updated on 04/24/2025: I’d still give this company a zero if I could. Wrote a review about a month ago and was reached out to by customer service. She was great but, still nothing has been done. I’ve been paying for a service that I have not been able to take advantage of for almost a year. Do your research. I would never recommend this company.

We are so thrilled that we chose Sunrun for our solar panel system. We talked with two other companies prior to Sunrun that were more expensive and not a good fit for us. The sales team, our project manager and our installers were all great to work with and we can't wait to see our first energy bill and savings our system will generate.

There really was no problem except with the neighbors. The first time Sunrun installed the panels on my home, the reflection of the sun was blinding into my neighbors. Fortunately after some back and forth, Sunrun was able to make it right and actually move the panels. This could have been prevented if Sunrun had talked to the neighbors. Other than that, the techs have been nice, the reps have been communicative, and the install has been flawless. No damage on my roof yet.

SunRun is a complete scam company that sends the scummiest scumbags to your home to lie to you and do whatever they have to get you to agree to solar. SunRun then completely distances themselves from their associates and claim no responsibility for the lies their employee tells you while sitting in your home wearing their shirt. Their lol ‘customer service’ is abysmal. The rudest dumbest reps I’ve ever spoken to with zero respect or understanding for their customers.

I needed a source of energy but it was delayed so I reached out to support @sunrun.com but I fell out with Sunrun support team as English is not first language. Nice try but not too nice because I need further help.

One of the issues I have is that by the time I was discussing with the marketer, he was telling me what they were going to give me is going to service me, that it was just for the military loan that I would be paying, and I won’t get anything more than that. I noticed after a few months, I begin to get a bill from ComEdison that was higher than what we agree on. And I tried to complain, but I didn’t see solutions to it. So, I was meant to continue, staying on the two side like that.

Sunrun came to our door and did a very good presentation. It was 10-15 minutes long and the rep was very informative. He sat down with us, we had an agreement, then they came and did the install, which took at least a month. I've also gone to their website and it’s really good. We're snowbirds. In the summertime, we're not here, but we still have to leave the AC on because, otherwise, it gets too hot for the house and furniture. The AC is on high that we used to get bills of anywhere from $250 to $350 a month. We received 10 panels from Sunrun and we noticed an incredible difference. Now, our electric bills are about $90 or $130. We had one bill that was $30 compared to $200. In the first year, we were not sure if we did the right thing, then all of a sudden, it got better. We're extremely satisfied and really happy that we did it. Overall, Sunrun treated us well. It was excellent.

I was just looking up online comparing solar services, and I decided to go with Sunrun. There was a little bit of delay getting everything set up, but once it was in the house, everything went pretty quick and smooth.

I'm saving a ton of money with Sunrun. The experience was perfect, the installation and setup were easy, and I'm very satisfied with the product and with the results. Like everybody else, my electric bill was astronomically high, and I needed to get it down. It was very easy to get Sunrun and installation went well. The guys did their thing, and it looked fine when they were done. I just had to wait a little while until the electric company got everything done. But the inspection guy was incredible, and everybody was very nice. I've recommended Sunrun to quite a few people.

It was a very smooth experience from day one. Sunrun explained everything that was gonna happen, how they would evaluate the situation when it comes to the electricity over 12 months, and how the drone would go over the roof to check the alignment of the solar panel. All went fine, so I’m satisfied. I definitely recommend it to everyone. The price was perfect because I got it with a low interest.

The previous company didn't put enough panels on, we needed about five more, and Sunrun came by the house and knocked on the door. They were friendly and explained everything. The service has been very good. We had flickering lights, SDGE came out, the guy touched a screwdriver to a hot line to the solar panels and blew out my television studio equipment, about $5,000 worth of damage that they said wasn’t their fault. Sunrun came out and fixed that and it seems to be working pretty well. The true-up cost dropped by about $1,000 last year, so that was good. There's a website I look at occasionally, and I also look at the SDGE bill I get each month, and until the rainy season here, it’s been in the $25 to $30 range.

In the beginning, I was paying $60 a month, and it was beautiful. All the people, even the installers, were great. But recently, it’s been crazy. I paid $300 something for BGE, I guess, because of the weather. I’ve recommended Sunrun to some people, but because of the rate for the last three months, I haven’t followed up on them.