Sunrun Reviews

We gave Sunrun a shot and made a phone call. Their process was good and easy. They installed a lot of panels and it's all good. Our experience with Sunrun was seamless. It all went through very nicely.

I have a home in Arizona, and it's always sunny there. I live in California and thought of putting solar panels here as well. I got Sunrun through from Costco, and I get a rebate back from them. So far, I've been very satisfied. I even referred friends to go through Costco if they want. Sometimes when you talk to them, they want to sell you. But when they send someone to talk to you, then that's a different story. They really tell you the layout and how many panels you should be having, and you can tell them where you want it more. They listen to the customer.

My experience with Sunrun hasn't been too bad at all. The beginning was an issue. It was very difficult. I didn't like that they mentioned the panels, but they never mentioned about the battery. They installed the system but I found out that there was no battery at all. In the afternoon, after the sun is gone, the grid will pick my system and that's when I get charged. That doesn't make sense. I have an issue now that I'm paying two bills.

Everything in terms of Sunrun's service and when I call them, they're very prompt. I've had no major issues. I was originally going to purchase the panels. But after having to add the battery, I decided to just lease them. But I need to have them cleaned. So, I'm assuming I do it myself. I'm responsible for that. But so far, my experience has been okay. I had a couple of issues with the Tesla part of the battery. I need to get a stronger electricity box because periodically, it trips the Tesla thing and then I don't get anything off the grid. So I have to reset my electrical thing to get it going again. But other than that, I've had no issues.

The house we bought before already had solar, so I didn't know much about it except that the way the utilities worked was a lot different from the original house, compared to this house that we built, as far as how much of a decrease we get in our energy bills. But I've been pretty happy so far. The process with Sunrun was simple and painless. I also have the storage battery. The biggest benefit I've seen from the storage battery is that I have an electric car. I can't charge the car during the week because we use it for work, but on the weekends, I just charge on solar, which is nice. At one point, I wasn't putting out like I was supposed to, and Sunrun could tell on their end. So they called me up and said they wanted to schedule service and come out to look. They took care of the problem. I hadn't noticed anything on my end, but apparently, they saw it on their end. I would recommend them.

When Sunrun came here to install the system, they were delightful. The process was smooth except for one day my husband was in the driveway, and one of the gentlemen backed up and hit my husband. He fell to the ground, but luckily, he was just a little sore for a couple of days. He didn't get hurt. Overall, I'm happy with Sunrun, except every year, the rent of the panels goes up. I'm not happy with that.

I was impressed with the way that Sunrun delivered the presentation on the product. The representative was very friendly and took the time to help me understand and answer any questions that I may have had at the time. The whole process took about two weeks. They were in constant contact with me about the process. So I didn't have any surprises. I was home, available, and everything worked out to my convenience. That was important to me because I needed to make sure that I had someone here, and at that time, I didn't have anyone that I could guarantee would be able to be here. So, it did work out for me. I was able to schedule my work around what they needed to do. They installed about eight panels for the size of my home.

I heard about Sunrun by doing a web search, because I was interested in solar panels. I had looked at them at a previous residence and felt it was too costly for the likes that I planned to spend in that residence. So, when I moved to my last residence in Colorado, I thought it was worth looking into, because I thought the investment would pay off. Sunrun’s program made it pay off immediately. Since I don't own the equipment, it has lowered my utility bill substantially. I may not be getting as much free usage as the long-term programs that I had looked at. But it is the substantial reduction and the budgeting that I can do going forward that made it well worth it for me.

We wanted to lower our bills and thought Sunrun was a good idea. Enrolling with Sunrun was easy to do. They tried to help out. My bills at the beginning were low. I was just paying for the solar panels, and I had no electricity bills. But right now, I'm not sure about it because I have been paying for electricity as well since October. I'm not supposed to because our energy consumption at home has been the same. I called a few days ago because I thought I was not producing anything, but they assured that the panels are working properly.

Sunrun is a company that the sellers take advantage of older senior citizens. We had this guy acting so friendly and assuring us that this was best for us. He DID NOT let us read any of the contract. He would just say, "This page is just about ... Put your initials there," and he did that through the whole contract. We said we haven't even read the contract and he said, "Well it takes a long time and I told you the important things." I'm 78 years old with many expensive health problems. We live only on Social security and the cost is too much for us AND it's for 25 years. I have written to please cancel the contract because of the details above and they said, "No, we're not going to do that." If they were a liable company they never would have done this to us. Other houses around us can't even sell their homes because the people who like the house doesn't want to take over the contract.

A Sunrun rep came by the house and I had good interaction with him. He was very courteous, kind, and knowledgeable for a young kid. There were no problems getting the appointment set up for them to come in and put the panels up. They filled in the ruts that they made and cleaned up their mess as well. I had to reboot the panels a couple of times, but that's no big deal. Having Sunrun is pretty much what I was expecting. The first year I had it, I got about $150 back from PG&E. The year before last, I got $35, and this last year, I got 10 bucks. I've been very much satisfied with Sunrun and I'd recommend them to friends.

I was very satisfied when I had my Sunrun consultation. It was easy to understand and didn't take a lot of time. Going with Sunrun seemed to work out for me economically. I would recommend them.

The service is ok but overall, I feel like I would be better off without it. While it saves us a MAX of 100 a month, I'm not sure it's worth everything else. We were given false information in order to have us agree to it, only to find out that we are stuck for 25 years and can't even purchase it yet. We were told by 2 different reps that if we didn't want it anymore that we could let them know and they would come remove it. So finding out that they told us a lie and that we are in a 25 year contract totally made us loose our trust. The people that we spoke to are all nice, though, so that does help.... for whatever that's worth. I think the company could do much better if they are honest AND change their contract to put the customers first. Not sure I would recommend... but if I did, I would recommend using caution and get clarity on all things before signing anything!

The process and installation was surprisingly easy and we didn’t have to do anything really. Roland was informative and helpful throughout the process. ***** Five stars for the whole team. Thank you!

Because of the energy prices going up in the state of Nevada, we looked into solar energy. Somebody in our neighborhood was using Sunrun, so we gave them a call. They ran over all the particulars with us and it just so happens that my son-in-law is a solar engineer. He looked over all the perspectives and said that it was the best deal going around. So, we used them. The information and the deal that we got were very good. Just the idea of leasing your solar equipment and having a 25-year warranty on them is fantastic. I know people that have bought their solar and the initial price was expensive. Then, if anything goes wrong, that's an additional price out of pocket. But I never have to worry about that. Sunrun also used top-grade solar panels and their equipment is upper-level. We've been with them for almost two years and they've been great.

I had my solar system installed a little over two years ago. During the hottest months of 2025, my system experienced a significant production failure due to a mechanical issue. Unfortunately, I was never notified that there was a problem. I only discovered the issue after contacting Sunrun myself, at which point I was informed that my system had been producing only about half of the power it should have. Because this issue went undetected and unreported, I paid for both my Sunrun service and significantly higher utility bills during the peak summer months. From June through September 2025, I effectively paid double for electricity. This resulted in nearly $1,000 in additional out-of-pocket electricity costs caused directly by the system’s failure to perform as contracted.

During the summertime, I get the sun energy. But instead of storing it for me to use during the wintertime, it goes back to the grid and it's not giving me any incentive. I know somebody that has another solar panel and it's saving a lot. I called my Sunrun representative to see if the solar energy that I receive can be saved, instead of going back to the grid. My bill is still high and even higher. So it defeated the purpose for me having a solar system. When I asked to have a battery, Sunrun said I was going to pay extra for it. So now, they would sell me another stuff to create another burden when I'm trying to reduce my bill. My electric bill right now is between close to 500 and over 500. It's just a small house with 1,200 square feet, and half of the house is for electric. Imagine if the electric is for the whole house. I have a gas bill that I have to pay, too. So I'm paying close to 750 to 800 and that's too much.

I called Sunrun because I receive a text message instructing me to reboot my solar panels. This is something I have never had to do. The link that was sent did not work. I, then, called Sunrun to question the reason for the text message. I was informed that the solar panels are not communicating with Sunrun and that they are not producing any solar energy. Well, no wonder! I live in Massachusetts that recently had a blizzard. The solar panels are covered with snow not allowing the solar energy to be produced.

It's been the worst customer service event of my entire life so far: I was approached by the first salesman, I expressed interest in a solar project, but told him that by no means would I abide Tesla equipment on my property. The second salesman came, I signed documents, and again the possibility of Tesla equipment came up, and I told him, unequivocally there would be no Tesla equipment here. He said that he would add that to my profile. The initial project was planned, with a Tesla battery and inverter. I said, again, no Tesla equipment here; it was explained to me that I would have to wait for Franklin equipment, I was fine with that. At some point I was contacted by Sunrun as to whether or not I wanted to continue to wait, or have my account closed for the moment with no Franklin equipment yet available. I chose to remain an active account with Sunrun.

We have had our system for 4 years now and it has been offline more than it has produced. It breaks. We wait for someone to come out and repair it. Months go by it's fixed. 1 month later it's broken again. Rinse and repeat. My roof leaks in 8 different spots and my panels over my porch broke loose in a thunderstorm six months ago, and they still haven't sent someone out to look at them, let alone fix them. A special shout-out to Gabriel ** who has had our account for months now and is part of a "solutions team" who has done nothing. Not one phone call and a few emails to tell us she's "working" on the problem. I can't believe that a "Solutions Team" cannot manage to get someone out to my house, to fix my solar panels, that are in danger of blowing off, for the last six months! ABSOLUTE WORST EXPERIENCE AND WORST COMPANY EVER!!!

Sunrun was going through the neighborhood, then we had the presentation with their rep which was fairly easy. When the installers came out, they did fine and didn't bother me at all. I got 17 panels from them and so far, I'm not saving much. During the worst part of the winter, I'm getting the Sunrun bill and I'm also getting a fairly high electric bill. But in the summer with the air conditioning running, I'd be saving a little bit.

My solar power was out most 2025. It went out in November of 2024 and wasn't fixed by Sunrun until the summer of 2025, when a broken part was then replaced. However, Sunrun did not monitor my system to detect and fix the problem. I kept contacting them and they kept telling me the problem was fixed "remotely". It wasn't. I paid my utility over $1000 in electric bills because Sunrun did not monitor, notify me or address the problem for several months.. Sunrun refuses to let me speak to some who is supposedly handling my case. They told me I would be compensated after the end of 2025. I have not be compensated or contacted.

Sunrun is one of the best companies I've ever known. Two gentlemen came the year before I took up their offer. At the time, I had just lost my wife and money was the problem. So, I was scared and I decided not to do it. But one of the guys come back the next year and he told me they could put the equipment on my roof at no charge. So, I agreed. They had a little delay in getting started on my roof because of the company that they had do it. But once they started going, they did everything there. They were out of the small panels and they gave me the large panels.

I looked into all of the companies at the time when my bills were high and Sunrun seemed to best fit what I needed. The only real problem I had is when I went to take it off to put on a new roof and Sunrun wasn't very helpful. They tried to funnel me to their personal ones and they were very expensive. I didn't go with their person, but it still ended up costing a lot more. It probably took away my savings for 5 to 10 years. Other than that, I'm satisfied. I don't know what the new regulations in California are, but it's such a great idea.

The electric bills here were very high and I just moved from Hawaii, where I had solar. The lady from Sunrun came and explained everything. She knew what she was talking about and she was good. When the workers were putting the solar panels in, they did it in half a day. My son was here and they did his house first. It worked out great for both of us. I love Sunrun. Everything's been working perfectly and I told a couple of friends about it.

Should have known better from the moment they knocked on our door, but we fell for it anyway. We thought this was going to be a good thing for us and could actually benefit from having it. We are now in a situation we shouldn't be in with the dodgy business Sunrun conducts. From our salesman Richard to the numerous phone calls that have been made with no record of any of it. We were told about a lot of promotions, and we thought about this a lot before going into it like we did. They were going to buy out our contract with our electric provider that we have had for 6 years, burned that bridge because it never got paid. Then we were told about a 6 month promotion for $1.00 a month, then our normal bill would come in, never happened either. Our salesman actually backed us and said yes, I did offer that in a text message. Surprise the miraculously can't see the message that has been e-mailed 3 times.

Please carefully read and discuss the details of your agreement! Our rep assured us we would lower our monthly bill, and would only need to pay the utility company any gas usage. It took months after installation for the panels to even produce anything. Then when they finally produced we still owed a substantial amount to our utility company because the system doesn't work at night. I wonder what the benefit is then on sunny days when there is an overproduction, if it can't help offset night time or overcast. So by paying the monthly sum to Sunrun plus our utility company we are paying the same amount we were with just utility. Apparently the contract lasts 25 years and if we ever sell our home and the new buyer refuses to take over the panels we have to purchase the whole system. There is no way out, the whole thing feels scammy!

Craig ** is our sales rep for Sunrun Solar. He has been friendly and professional from the very beginning. I appreciated how clearly he explained the processes and benefits of switching to solar energy, and I never felt pressured to buy. I highly recommend him to anyone considering solar. **

My mom looking at solar panels and she told me about Sunrun. Getting things set up with them was easy and the installation was pretty fast. They put up two sets of solar panels and overall, I would tell others that they should get Sunrun, too.

I researched solar a number of years ago, and Sunrun was one of the bigger suppliers. I had 24 panels installed and the process took one day. My system was turned on in October of ’23. From the very beginning, my experience has been good. There was no pushing us. There's an app from Sunrun that gives you a breakdown daily, weekly, monthly, and yearly. It's good. It helps me feel like it's paying for itself. Our energy bill is definitely less. Overall, I paid a little more for the product versus what other people were putting the product in for, but I wanted their excellent quality of work.

Sent most of my answer. But wanted to say one last thing. There needs to be more one on one people in the field at the residence talking to future customers directly! These phone and texting messages from Idaho, who at times spoke little English, is not working in California! Hire Californians like the installation crew that live nearby and care about their job and work done!

A door-to-door salesman came and said all the costs would be on Sunrun. I'll pay a monthly charge and everything would be hooked up to SCE with no problem. It's a good product. They installed quickly and at no cost to me and the HOA. The paperwork was handled through them, and so far, everything's been good. Sunrun has an app that shows the kilowatts generated, produced and sent to the grid and how much I've been using during the day. While my electric bill has stayed the same, I don't owe any money out-of-pocket to Sunrun. Meanwhile, SCE charges me an averages amount, anywhere from 25 to 45 bucks, depending on the discount. There are winter and summer charges, and how much rebate I get depends on what the rate is during those two charges.

Sunrun's presentation and promises were really good. We looked at other companies, but Sunrun was convenient. Installation took a few days. They had the workers come down with the panels, and then they had the other guy come and put the battery in. When we just had the system, a storm was approaching, and then our electricity went out. We called them to see what the problem was. They said our battery was offline since November. It was three months that we were being billed more than we supposed to, and it was three months that we weren't getting the service that we were promised. They said they'd fix the problem, and it was fixed. The promises were made when we bought it that they'd be on top of everything.

The salesperson outright lied about the contract. The company will not honor what I was promised. The customer service team is not helpful at all. The panels themselves work fine. However, I would not go with Sunrun again, if I had that option.

I have hesitated over the years to have solar panels installed. My salesman Dave was wonderful. Explained everything perfectly. The workers who came to my home were very respectful and immaculate. And all my other contacts throughout the process have kept me up to date and have answered all my questions.

I've worked with Patrick and my experience with Sunrun has been great. They are excellent people. I'm very happy with it. Initially, Patrick came by the house one day and it was pretty much of a cold call. Then we went ahead from there. I have a house down the Cape that I called him back for and he did a service there too. I haven't paid an electric bill in years. I have the solar, and I lease them. So, I pay $109 a month. I generate more power than I can use. So, somebody is getting the benefit of my sun panel on my roof. I’ve recommended Sunrun to many people, and they’ve gone with them.

Our system stopped operating due to a mechanical issue. Our contract includes monitoring services by Sunrun, and according to their own staff, their system detected the issue in June 2025. A case file was opened but never assigned to anyone. Because the issue was not addressed, the system shut down completely in August. I only discovered the problem in December when I checked my Edison true-up bill (our cycle runs August–July). The bill was extremely high, more than I’ve ever paid in an entire year.

Ronald ** is the best representative anyone could have, we is extremely professional, transparent, and communicative. Sunrun as a whole was very efficient and easy to work with. I highly recommend to anyone looking to go SOLAR!

The installation was great. Sunrun said they'd come in and do this and that, and they did everything that needed to be done. The representative was really nice. He came to my home and explained what it was. He said what it was gonna do and the cost. He also said what they'd had to come out and do, and took care of everything. It was done in a timely manner. It was all good. The only thing that was a surprise was because Illinois raised taxes, now we have to pay a minimal fee of tax on our solar panel. I called Sunrun about that because I didn't understand why there was an increase, and the rep was very nice to explain it. Other than that, we're very happy with it. It's very cost-efficient. My bill for energy is a lot less. If you wanna save money in the summer on your air conditioning bill, get Sunrun.

I had somebody come by the house, talking about solar. I investigated it, and got some references from other people. Then I selected Sunrun, the first company that contacted me, and I did not have any problems enrolling with them. Since I've been with them, I get my bill every month, then my utility bills are lower. They are a reputable company and I'm very satisfied with them.

Faith was my lady who did my Sunrun stuff and she was fantastic. She was so nice, and anytime I needed to get ahold of her for any reason, she was right on it. She's the best and switching to solar was very easy with one exception. I have an HOA and Sunrun initially put the system up on the wrong place. However, they corrected it and it was fine. Currently, I'm enjoy huge savings. Depending on the month, it would be anywhere from $150 to $400. People have no idea what I was paying for my air conditioning. It was unreal. I love Sunrun and I wish everybody had it. I have recommended it to people too, but they haven't done it and it's ticking me off. "You're being a fool. Why don't you do it?"

Sunrun's rep made promises that he had difficulty fulfilling, but he finally fulfilled them. And during the process, he disappeared. I told him, “I've looked at three other companies and I'm in a quandary because I need to replace my roof.” He said, “What if I put a package together that would include replacing your roof and getting new panels? I said I'll entertain that. He came back and we sat down, looked at everything and signed an agreement. However, I had a difficult time hearing from him. I would leave messages. He wouldn't respond.

We had been thinking about solar for a while, but hadn't decided on a particular carrier. A salesman from Sunrun walked into our yard and did the presentation right then and there, and I was very impressed with it. We got 16 panels and the installation went very smoothly. Everybody we dealt with was very professional and it was completed in three months from the time that the first salesman showed up till the time it was functioning. It was quick. I would like to pay a little bit less, but I understand how they got to their cost.

I was trying to save a buck and see if I could get ahead of the game and looked into getting solar. I heard about Sunrun through a friend and when I switched, it was okay initially. But I never saw that I was not earning credits. I earned credits two months out of the first 14 to 16 months that I had it. So, I came to the conclusion that the salesperson undersold me on purpose so they could come back and try to sell me more panels. The salesperson I was working with, James, was always good at getting back to me, but he was never good at explaining things. He always wanted to rush me through everything like the DocuSign. When I asked about extra panels and Tesla batteries, he said my payment would go from $115 to $145. I thought I was getting Tesla batteries along with it, which was the steal of the century.

A Sunrun representative came to my door, and for some reason, I let him in and listen to his spiel. I thought about it a long time because my son had solar, and he paid for his own under the first system where he gets paid for whatever he doesn't use. I couldn't afford $30,000 for nine panels so I didn't do it. But the Sunrun guy made it easy enough for me to look at a monthly payment and figure out that that was what I was going to do. I was impressed that he wasn't totally into selling me on it. He was very clear that I was not going to get solar for free. Those advertisements are not correct, and that's not what this program does. I will get billed a monthly bill, whereas all of the other companies, when you're calling in and you're seeing an ad on TV and they say it's free, they're not really telling you the truth.

I like Sunrun as a company, and the service was great. They did an excellent job. I didn't have a problem with the price, but I've referred probably three other people, and they came back and said Sunrun was more expensive than a lot of other solar companies. Still, you get what you pay for. When they came out and did the presentation for us, the experience was pleasant. The initial presentation was the rep wanted to see where we wanted the panels, how much energy we wanted them to generate, and how much we want to offset our utility bill. So based on how much we wanted to offset our utility bill, he took that information down and did a workup on how many panels we needed to reach that goal. We had given them about three months of electric bills, and he used that as a basis for determining how many panels we would need.

The most awful, disgraceful, deplorable company ever!!! Bought a house, it had their crappy system, worked for a few months and now stopped working since 2025 and they have yet to fix it, even after they identified the problem. Do yourself a favor…. DO NOT I repeat… DO not go with this company…. Even if your life depended on it… don’t sign up for this company. Run away fast!!!!

WARNING, DO NOT PURCHASE SOLAR PANELS FROM SUNRUN. We purchased our second set of panels from SunRun in June 2025 (they purchased the company we originally dealt with). When speaking with our sales rep David ** he assured us that as soon as the final inspections were complete he would have his guys return to install both critter guards as well as snow guards on the new panels. He also agreed to supplement the cost of critter guards on the original set of panels since they have had to come out and make repairs to our system caused by squirrels chewing through wires.

I wanted the whole house fan to suck the hot air out of the house in the summertime. I got it for free but they also told me I had to get solar. I did it with Sunrun and I like it. The process was very easy and they're been great so far. I have a battery too. They tell you to do your main appliances during the daytime when the sun is out. I live in California, so it's out 95% of the time. When you get the Nest thermostat, there are also these contests and they tell you to power down from a specific window of time, and you earn points. I do that a lot too.

We got our second set of solar panels with Sunrun. They put 18 more on the roof and the installation process was very good. They showed me what needed to happen. They had to get all the city permits and it took a little bit while, but they were very professional. I have a battery backup too, so they had to put a new panel in so that they could put the eight circuits. When the power goes out, it's 30 seconds and my power is back on. It's pretty cool.

I met a guy who had solar installed and I was concerned about energy costs. He told me about the broker he used and his positive experience, and I contacted the broker. When I decided to switch over to Sunrun, there was a glitch because the city was being difficult about approving the system. They said my power box needed to be grounded. I told them it was grounded, with a grounding rod and a large copper wire bolted onto it, but they said they couldn’t see it.

Signing up with Sunrun was awesome. Austin was great. He gave us a lot of information, and we were sold. They explained everything really well. Everything was also fast. I was impressed. Their app is also pretty informative. Since having the panels installed, my bills have been lower. Whereas with SDG&E just alone, we never knew what was coming. At least now I have an idea what I'm gonna be paying monthly, whereas with SDG&E, it was a surprise.

A salesman came to the door from Vivint, and he made a proposal for the solar panels. My wife and I talked about it, then the salesman came by about three days later and we told him we’d go ahead and do it. They arranged for the solar panels, the inspections, and all the paperwork. They sent a guy out and he inspected the roof, then he made his report and another guy came out. They measured all that they were gonna put on, and when he left, another guy came and they sent all of the paperwork for me. They did everything and to have it all installed with absolutely no money out of my pocket is amazing.

Sunrun had a young man who was going from house to house. They worked on my neighbor, then they walked to my house and asked me if I was interested. I looked into solar energy and the potential savings I was going to have, and when I enrolled with Sunrun, it was good. I didn't have any issues. They explained things to me. They came to my house and they were patient and very professional. I appreciated that.

I had solar panels from Sunrun via Costco installed in 2021 with a back up battery which we purchased outright. The process was very easy, the installers were great. Within about 8 months we started getting issues with our panels not communicating properly to the app or the grid, so a tech came over and rectified the issue. There was no charge.

We've been dealing with Sunrun for two years now and so far, their customer service has been excellent. One of the reasons why we were going with the panels on the roof was because of two things. We wanted to go to renewable energy, and also, the fact that our electric bill would be considerably reduced. Since going solar, our electric bill is definitely considerably less. Everything has been working wonderfully. So far, so good.

I had been looking at going solar for a long time. I went with Sunrun, and based on what I wanted and what I got, I wasn't very happy. I wasn't happy with what they gave me. I have the storage battery. I wanted the Tesla but they gave me SolarEdge. I also wanted 20 panels, but they only gave me 14. But during installation, my experience went relatively smoothly except for one glitch. They had to come back and work on my panel because my dryer kept tripping the breaker, and they had to get an electrician out here to rewire it.

A young lady was walking in the neighborhood, and she was talking to someone, and my neighbor said she was doing the solar panels. I called her and told her I was interested in hearing what it was about. The presentation was good. The reps talked about the panels and roughly what it would cost. At the time, I was looking into getting a new roof and we talked about that because the roof was in terrible shape. They couldn't put the panels on it. I've talked to different people and listened to the prices. But Sunrun could do my roof at a more reasonable price. The young lady checked into it and looked to see if I was qualified, and we went through the procedure.

Our neighbor was getting the system on first, and they had just moved in, so I didn't introduce myself at all when they were first moving in. They were getting the system installed on the second day, and I went up there and finally introduced myself. I said, “Hey, what do you guys think of that?” I asked them, and the lady was very nice. She said, “Let me get you my son, because I don't speak that great English.” He was the one that encouraged getting them, and I said, “Okay. I'm gonna see what's more.” At Costco, I always see the Sunrun person and I just walk by them. However, having more people getting something interests everybody. “How come that person has it and how come that person has it? Why do we not have it?” That's how we got the system.

Overall, Sunrun did a decent job. I was able to reach them, and they billed us properly. The system was operational most of the time. But beware because we had some issues and we don't know if we saved much. You need to do your research before you commit to that. I was at a Home Depot and someone from Sunrun approached me asking if we would be interested in putting solar panels on our house.

PG&E has been going up and up so I went solar. I've been enjoying Sunrun's service. My system works well. My electric bill stays well down. However, I do not understand why my payments to Sunrun have gone up three or four times since I've had my system installed. I have saved on my payments to PG&E, but those were taken up by the payments to Sunrun.

Freedom Forever approached me about having solar panels on my house and they installed the solar panels. I pay Sunrun $45 a month and they manage the transfer and sale of the electricity I have generated from the solar panels. Then, I get a monthly statement or a statement about how much electricity I have generated. I have eight panels on the house, and they took the two-year average. I’m a little disturbed that in those two years, I was gone in the summertime, and the air conditioner was set at 90. And that goes back to what happens when I get my PNM bill. This year, Sunrun is charging me $49.26 a month, and I interpret that as a monthly payment. It's a 25-year contract, and it goes up a little bit every month, every year. If you multiply that, I'm paying off those solar panels because when I was first approached about them, there was no cost for the installation.

Sunrun is a good company. I've had a good experience with their reps. They were really personable. They weren't pushy. They gave us all the information and let us make our own decision. The installation went fairly smoothly, too. They handled everything. They went and had all the permits drawn and everything went according to plan. We got eight panels. They don't cover our energy 100%, but we have a lot of trees that cover the front of the house. But it makes a good impact on our power bill, where it has decreased it significantly. I also have their app downloaded and it's very user-friendly and easy to understand.

Sunrun has a beautiful website, but it's vague. Still, we got the panels and switching to solar was easy. Sunrun offers a great deal. It feeds across. We get one for our voltage that we put across versus receive. That's all good. That's probably part of the local utilities more than anything else, but I thought we were gonna have a much better savings in general. The overall service went great. They had a heck of a time with the city. Some of the ordinances are a pain in the butt, but they took care of everything. Also, I'm not happy with anybody getting on my roof for any reason and I told them ahead of time that if the installers twist their foot on that roof, they're gonna ruin it. I was watching them closely during install and they did well. In general, everything went well.

SUN RUN was very successful and produced excellent results. All the way across the electrical spectrum. Very satisfied. Outstanding product and professional demeanor. I recently received their product and they installed all required panels and battery on a timely basis and surprisingly passed my expectations. Hard workers and great staff.

Anytime we have an issue, I call Sunrun, which we haven't had many, and they respond to the issues. I have no problems with Sunrun. So far, so good. I would recommend Sunrun to anyone looking for solar.

Sunrun cheated on us. I get my utility bill plus Sunrun bill. when called sunrun they say your system is working fine and because of your usage. They estimated wrong and provided wrong calculations to get contract signed. Obviously, they put less panels and production is less and saying usage is high. No good. Do not fall into trap of going solar with them. It is fraud.

My system has been down since March of 2025 and Sunrun has not repaired the issue. I constantly get the run around, yet I continue to pay every month. I wouldn’t recommend Sunrun to anyone.

I've been in solar since 1986. When I was over in Mexico, I was a snowbird down on the Baja. At the time, that was the first time that I heard that Sunrun was a big company in solar. Then, when I came here to Florida and they started opening up to come into Florida to get the solar, I wanted solar. So, I decided I would go with one of the largest companies in the United States. Before, I had Marine Batteries where you would buy the panels and set things up yourself. Compared to that, my setup with Sunrun works very well. I have a lease, then I also purchased seven panels because I bought the batteries. The battery backup is cool when there's a hurricane and everything goes out. With it, all of a sudden, you have electricity.

I called up to pay off my solar. At the sale I was told it was around 20000 dollars. Well what I was told and what I sign on a phone are two different numbers. After 2 years I wanted to pay off the solar and add more panels because I keep getting electric bills 40 to 240$. They said no not in my state then I said I waited to pay it off and the price was 50000$, that's what I didn't sign up for but on page 28 fine print on a phone they made a fool of me, I didn't see that, I trusted the guy and sign, bs they bullshit me, lied and misled me, I could of had it done for a 1/4 of the price having paying someone else, not worth it now. Next time shut the door in their face.

A friend had Sunrun put their system in, and they told me about theirs and the PPA program. We had looked into it for years because it was hard to get solar where we live due to the trees. But we had a fire come through here a few years ago and took all the trees away so we put solar in. It’s been great ever since. It has saved me thousands of dollars already. Everybody at Sunrun has been good. It's not much to think about, because the panels are out there. Whenever I hear somebody needs solar, I always recommend Sunrun because they did great for us, and I'm not afraid to pass it on. People should jump on it. It's a good deal.

The Sunrun guy was very persistent and nice, and he came by a few times. The installation went well. We had a lot of snow, so I might end up having to pay Sunrun and the electrical company too for a couple of months before I catch up again. But all in all, it's been good. I have recommended it already too to a lot of people. We use a lot of electricity, and switching to solar has been fine because it is saving me money.

Sunrun does good work. Their customer service was excellent. They answered all our questions and helped us with the paperwork. The process was quite an ordeal. They didn't want to put solar panels on a house with no insulation, and we had insulation but it was not up to par. So, we took care of that. It took a while, and it was a year process. We had 18 solar panels installed on the front and then there are some on the back, too. The installation was quick. Once the insulation was in and we got approved, it was a one day deal that they put the solar panel, and then there was another day to hook it all up.

I'm happy with Sunrun and I would recommend them. They did what they said they were going to do and I can't ask for more than that. They were very polite and nice as well. I'm coming out ahead and I think it's a good idea. My electric bill went way down. I pay the monthly premium plus between $15 and $30, which is a lot cheaper than what I used to have it. When I add it to the other payment, I'm still coming out some. However, I don't like the app given that I've worked with computers for 20 years. Also there could be some drawbacks that I haven't seen yet, like if something happens to the panels or if I have a problem with my roof. I worry a little bit about damage but so far, so good.

Sunrun had a guy in Home Depot offering inspections. My electric bill was really high and I thought of giving them a try. It's been a year and a couple months since the panels have been on the roof and the experience has been good. It was easy to get started as well. I love Sunrun. The snow this year has put a damper on my production though. I'd also love to be making more money for the solar that I produce. But that's not a Sunrun issue. Some of that has to do with the rates that I'm getting from the electric company. But once the system is paid off, then at that point it'll be even better. I'll have very little electric expenses. 10, 15, 20 years from now, electricity's gonna be more than it is today. I'd recommend Sunrun to everybody.

Worst decision I have ever made due to the scam they pulled on me and being disabled. It’s a shame that a company would take advantage of someone that is disabled and I was told that I would be paying 85.00 a month and did for about 6 months and then started receiving electric bills in the mid to upper 200 dollars a month so now paying 2 companies and paying more now than before and they are in breach of contract and now I will not be paying them a another dime due to breach of contract and I wouldn’t recommend this company to my worst enemy and they can come and take the panels off my house..

The customer service with Sunrun was pretty good. They convinced me to get the system. The installation was good as well. They were very informative and let me know what they were doing. They also let me know how they were gonna install the system and the thing that was gonna change 'cause I had to get a new box for my basement. They explained it to me step by step. Having Sunrun, my light bill has been lower. It's mostly lowered in the summer more than in the wintertime. The panels are quite nice as far as I can see them when I'm coming into my block and when I'm getting ready to leave out of my block. I tried to get someone to go with Sunrun, but Sunrun couldn't install their solar energy system because of the way their roof was made.

I would like to make recommendations, but I can’t. The installation performed on September 20, 2024, was beyond my expectations. All of the personnel involved in the planning and actual installation proved to be very knowledgeable and thorough. I must admit I was very impressed.

We have been happy with Sunrun. We were thinking about solar panels when my husband was shopping at Costco and walked towards the people from Sunrun. They came to our house and we decided to go with them. They were very professional. We asked questions. They explained to us what would happen with the installation. We had people come over and measure. Everything went smoothly. We tried to reach Sunrun afterwards once or twice. We might have had a bit more difficulty reaching anybody. But we were able to, and our question was answered. They started billing us. They are taking the money directly from our checking account every month with no problem. We decided to go with the lease option, so we pay so much a month. When we sell the house, it will come with the house. People who will buy the house will have to continue paying the $110 a month. That will be their choice, whether they buy the house or not.

I am writing to formally express my frustration and disappointment regarding my solar panel system. My system has not generated any energy since 07/10/2025. Today is 02/18/2026, which means I have been without production for over seven months. During this entire time, I have continued paying my electric bill in full. This situation has been extremely unacceptable. Technician appointments are repeatedly scheduled, but the technician never shows up. The appointments are constantly rescheduled for another date. After nearly six months of this, I was finally informed that the required part has not arrived, which is why the technician has been unable to complete the repair.

I was told I would get a battery when they would be ok. I never got one. Called. They don't call back. It is sad once they get you they don't care. They tell you what you want to hear and then they don't care.

The representative from Sunrun who did the presentation was great. He explained that I would save money, and so far, I’ve saved a lot of money, especially with utilities going out of control. I looked into how expensive solar was and Sunrun showed me how the government pays for everything, and I just have to make a payment every month to them. The installation company drove a ground rod right through my water main. They fixed it, but it didn’t happen right away. They installed everything on a Friday, and Saturday morning, my yard was flooded. At first, I thought it was where they had connected new water lines from a few years ago, but it turned out to be about 30 feet away, where they drove the ground rod in. Other than that, it was okay. They covered everything well.

I was a physics teacher and I thought about using solar energy. One day, a Sunrun guy showed at my door and the way it had been presented was a good thing. My sister-in-law in California had been looking into it and had gone with installing batteries and all that stuff in her house. This was a whole lot lower cost way to get into it and it seemed like a good thing to do. So far, it's been a very positive experience and I haven't had any troubles with Sunrun at all. The installation has gone the way that the company had described it to go and it was seamless.

We've always wanted to go solar and when someone from Sunrun came to the door, switching was convenient and very easy. We got the panels and installation was not a problem. I personally found going solar to be very convenient and cost-effective and I've recommended Sunrun to everyone.

We were pleased with how quickly things were done. Sunrun needed to come back again when we figured out we needed to have more panels than were initially put in, so they put in the second batch. We were still getting bills from Eversource. So, they figured out that we needed more than what we initially had. The installation seemed to go pretty smoothly. I recently saw our savings for the year. It was $173. I was kind of expecting it to be a bit higher. But everything's been going smoothly so far.

I saw a Sunrun truck go down the street, and that was when people were talking about getting solar. So, I thought I'd give them a call. And then I decided to go with Sunrun where they charge $117 the first year and go up $3 every three years. When they did the install, it wasn't any problem. They just went on the roof and set it up. I was inside the house and they rang on the door and they said they were done. So, it was no big deal. Sunrun has a good product.

My experience with Sunrun has been so far, so good. Having solar seems like it's helping. At first, I was very leery. I was really hesitant. Then finally, I went through with it. So far, I like it.

Sunrun was a great experience to put on solar panels. I highly recommend them for leasing especially for families who are in need who need savings on their electric bill when it comes a bill over $450 a month.

We got 31 panels installed by Sunrun. We have two separate accounts because we have panels put on at different times, and my biggest complaint would be that we can't see all of it at once in the app. Also, their billing system is not the best, and you can't make changes to it very easily. We don't get charged much during the summertime since we went solar, but we still get a bill during the winter.

I've known about solar for years, but the real interest came when Costco got involved with it. I'm a Costco member and I think very highly of the company. It piqued my interest at first that they were talking about it, then the way they were talking about it, it sounded like it might be possible. I signed up and the Sunrun reps were very professional and very good at what they did. Everything went smoothly. While we always want things yesterday, everything was timely. They did the installation with a good time. I can see what I'm producing through the public service bill, and I've since experienced a decrease in my energy cost. Overall, all my dealings with Sunrun seemed very easy and pleasant, and if someone was looking into doing solar, perhaps they can take a look at that company.

When the installers came out, they put the solar panels on, put all the equipment on the side of my house, and called it a day. But they messed up my water. They poked a hole in one of my pipes, so they had to pay for my water bill. But besides that, everything was okay. Sunrun was fine, except last month's bill was higher than normal. It needs to go back to $4 every bill instead of $15.

Working with Sunrun was pretty easy. They were more frustrated with trying to work with my utility company, which is no fault of theirs. Sunrun installed the system on the roof in August. We had it up and running, generating electricity in November. Most of the delay was dealing with the utility company. They actually put a new roof down before they installed the panels. They had a promotion that if I leased the panels, then they would give me a new roof and then put the panels on.bThat was one of the enticing factors for me to go with Sunrun.

We were out in Italy and a lot of people were talking about the windmills and natural sun energy. When we came home, a Sunrun rep came and knocked on my door. So, I thought it was time for me to do something. I had a great experience with them. The person who signed me up with the program was very attentive and he helped me. Then, the people who came to work on my roof were wonderful and I didn't have any complaints with anything that was done. If I ever have a question, I can always call the person and they get back to me to they tell me whatever I need to know. Since our panels were installed, I saw a decrease in the electricity cost that I was using and when the prices went up and spiked, my payments did not really change that much. So I continue to see a savings. I have also recommended Sunrun to several of the people in my block.

I am very satisfied with solar panels. Saved quite a lot of money and feel good about helping save our planet. I've repeatedly shared my opinion of the benefits of going solar and not sure why there is a reluctance from others.

I leased a solar system from Sunrun, expecting lower electric bills and professional system monitoring. Instead, I was charged monthly while my system produced virtually no electricity for most of 2025. From February through September 2025, my system generated 0 kWh for multiple consecutive months (with only minimal production in June). Despite this, Sunrun continued charging my full lease payment through autopay. During that period, I paid over $1,300 while receiving little to no solar production.

Fantastic service across the board. From the beginning, the information was great. Everyone we've had to communicate with has been also great, including the young people who came and gave us an estimate. The installation was done the same day. Sunrun decided on panels according to three months of past electric bills. The app gives the information that I require. If I need to call, Sunrun has been fantastic over the phone. I have told neighbors about them.

There was an advertisement in Home Depot about Sunrun and I gave them my information. Someone came out and I signed up for it, and it was very efficient and welcoming. The rep was knowledgeable. I have the Sunrun app to monitor my production and it’s easy to navigate. My electric bill is lower since I’ve gone solar and my payments are steady. Sunrun has great discounts and your bill will be very low within the next six months. I always advertise for people, if they're gonna get solar, to start it in the summer months so that it can reserve your solar by the winter months. And then you'll see a huge discount around the winter months.

I called the representative from Sunrun and she confirmed I am taking over the lease on the solar system on the home that I purchased. The takeover process was smooth and my customer service experience was very straightforward. Sunrun is a good company.

We have always wanted to go solar but never had the money to do it, and Sunrun offered to do it for free. Our experience was easy. They did all the work. They put the system up and it has been working fine since they did it. We now have a regular monthly bill as opposed to never knowing what we're gonna get from National Grid.

I was inquiring about a ridiculous electric bill, and I went looking on the Internet, and Sunrun was available. There were some hiccups during installation, but it worked out quite well. As far as the bill goes, switching to Sunrun has been great. Since having solar panels, I don’t have to write big checks to ComEd anymore.

SUNRUN rep convinced us to purchase a system in 2023 that would supply 85% of our electricity and a backup battery since we are in Florida where we lose electricity especially with storms to the sum of $54,000. The back up Battery NEVER worked when we lost electricity for over 2 years, I have been asking for refund or replacement of the battery for greater than 2 years unsuccessfully. They keep coming out stating it’s fixed now but when we lose electricity it never works.

If you ever need solar for your house, don’t ever use Sunrun, don’t ever use Sunrun. They are a bunch of crooks. Don’t trust their salespeople especially Simon **. His phone number **. I am paying for them and Edison at the same time. It cost me more now than I was paying Edison by itself, be careful. Don’t let them steal money.

A salesman came to the door and I had a great time with him. The installation took about six hours. The system works like a champ for me.

I saved $400.00 a month switching to Sunrun solar! I have the battery and get paid through sunrun when utility uses my energy kwh from my roof top! I choose a power purchase agreement and can call customer service 6 days a week! And like all the small solar companies going out of business because of the 30% ITC tax break that ended on Dec 31st 2025 these smaller solar companies have no revenue to stay in business! Sunrun will be around forever to fix my system!

We initially started with Sunrun in the fall of 2024. Our service was finally turned on in 2/25. Since then our electricity bills from DWP have steadily climbed and we are not saving any significant amount of money. We have two Powerwalls for backup and they do not consistently charge. After many complaints and numerous phone calls we were told that our initial system design is not adequate for two Powerwalls and that we need additional panels. We signed a new contract for 8 additional panels in 11/25. About 3-4 weeks later someone came and measured the roof of the garage for the additional panels. After that it has been crickets. Today is 2/12/26. The salesman who sold us the contract for additional panels refuses to answer my phone calls. I called Sunrun again on 2/7/26 and was told that I would receive a callback from a supervisor on 2/9 or 2/10 regarding the problems.

I was trying to save money and I started doing some research about solar energy services. I found Sunrun and went with them. My experience has been good. And since the installation of my solar panels, I saved quite a bit of money.

Sunrun put 27 panels on my house and during the summer and springtime, it's great because I don't get an electric bill, except in winter time. But I'm at a $400 electric bill right now.

They installed everything correctly with my solar panels from Sunrun. And it's worked, except the app that I use kinda estimates what's going on, and it's not really what's happening.

Sunrun's installers broke a lot of tiles on the roof. They came and took care of it, but it made the process longer. Other than that, we don't have an electric bill besides Sunrun. I have an app that I can check the systems daily, so that's good. Make sure you go through the contracts and all the good stuff, and double-check what Sunrun will do.

Sunrun offered to do put the panels on the roof for free. The installers were very polite. The panels were installed mostly on the garage because the garage is on the northern part of my house. But for some reason, they thought that they needed to put new roofing on there before they did the panels. So they did that too for free. They went above and beyond.

The 2nd year with Sunrun Solar, my only payment to SCE for the entire year is approximately $250. I am hoping to do better this year, as my neighbor cut both of his trees which blocked the evening sun. Thank you Sunrun, for taking my Summer bills from $600 a month to only an average of $25 a month for the year.

I wish I’d never even heard of Sunrun! Poor and shady sales, blatantly lied and I feel sick I fell for the pitch. Now I am paying $1800 more since having these panels installed than if I’d stuck with utility company. We were told that we would save hundreds in the first year and that it would make our house easier to sell. Both are lies and I just want this all to be gone but no one at sunrun cares. All they say is that the system is working correctly. I’m so upset.

My neighbor got solar panels, and I also read an article in the Norwalk papers that mentioned it. I got interested and signed up with Sunrun. It was long and tedious, but it was successful. I'm so happy with the results that I got the Tesla Powerwall from them as well. It has an app that tells you what you’re producing. My family members should get solar panels and I tell them that. They should invest in it. It’s worth it, especially if you live in one of those cold-weather states where your electricity bill goes up high in the wintertime for heating and then high in the summertime for heating. My electricity bill is now $22.

SunRun's price was better than that of other solar companies. When they came and installed, they were very professional. The salesperson, Kyle, whom we dealt with and we still deal with once in a while, was amazing. He answered all our questions. Their customer service has been excellent. Our experience has been great so far. I don't get electric bills anymore. They come in zero, which I love. Right now, we're just waiting for the battery backup.

I've been interested in solar for a very long time, and the opportunity came up from Sunrun to install the system, no cash out of pocket and a $260 maintenance fee every month, which was half of my electric bill. We have 15 panels, which was a number determined by the electric company. They don't want people to get too much solar power. We still are on the grid.

I've had Sunrun for a few years, and my experience with them has been fine. Having the panels has definitely helped on the electric bill.

I've had solar panels for about 15 years. A year ago I got the Sunrun backup batteries. Do Not sign up for this service! Their salespeople flat out lied about how much money I would make from selling the energy in the battery back to PGE. They even have an app that calculates how much you would make. Truth is that the energy companies which buy the electricity from you do not have a dollar to dollar value. One month I had a $1,400 credit (from the year's true up) and the next month it was only $800. The PGE rep told me that the $1,400 isn't really worth that, only about 2/3's of it. She couldn't explain how that math works out.

Somebody from Sunrun came and talked to my husband while he was out in the front yard working. We know some people that have had solar energy services. So, we were really interested in learning what it could do for us. Sunrun has been good. We haven't run into any difficulties. We've been happy.

I love my experience with Sunrun. Switching to them has been great. The installation of the panels was also absolutely perfect. It works. We have a zero electric bill usually, except for last month, when we were only able to get 116 kilowatt hours. We ended up having to pay $90 for the electric bill. But it looks much better than 400.

My system inverter (Solar Edge) failed less than 2.5 years after activation. The inverter is covered by manufacturer warranty for several years, but Sunrun tried to charge me over $500 for labor since the system was over 1 year old. I am refusing to pay this outrageous amount for labor for that was 2 hours at most. This is a rip-off. When you buy a car and warranty repair is needed before the warranty expires, the auto dealer that repairs it charges the labor to the manufacturer. Sunrun should do the same and have Solar Edge pay for the labor during the warranty period, NOT THE CUSTOMER! This is just wrong.

Sunrun told us it was gonna be cheaper and more convenient for us when we wanted to add more stuff in our backyard. So far, our experience has been okay.

I've had a great experience with Sunrun at every level from initial contact to activation. Everyone I have encountered at Sunrun is very professional. I'm very Satisfied with them. And I'm someone that most people are shocked to find out I now have Solar Power.

I bought a home with a Sunrun system in Arizona last summer. It made power until the 9th of September when it stopped. I am writing this review in February of 2026 and my system is still not functioning. I contacted them when it went down and they came out about a month later and said it would take 3 months to get the parts. (Coming from Mars?). It's now February and I have not heard anything for a month and it still doesn't work. 5 months is a problem. I have been paying my monthly lease payments as required. $600.00 for nothing. This can't continue.

At first I was very optimistic about solar panels and how true it was in having to have a lower power service and I must say it has been great. My electric bill has come down a lot. I have a little money extra to pay some other bills. Thanks!

Never showed up for scheduled appointment with no call and no communication, emailed me that my quote was ready and then they never called me back or ever provided me with the quote.

I heard of Sunrun when they asked me about having the roof done and said my gas bill will be lower. I did it and in the beginning, it was fine, but now, I'm dissatisfied. When I get my PSE&G bill, everything is on there and in the last two months, I paid 500 and something dollars. I wanted to find out why it went up so high, so I called the office for the guy I spoke to and left messages, but he never got back to me.

Lack of attention to contract requests and delays in responding to customer needs. Still waiting for a copy of the promised contract for over 3 weeks and repeated calls.

Sunrun is the WORST company EVER! For your own sanity, NEVER go with them. They deceive you into signing a 25-year contract. Then, you will be paying them AND your other regular electricity company. They are so bad. I have been asking them for months and months (since June 2025) to get the system going and fix this situation, and they never get back to you or follow up with a real solution. Going with Sunrun is the WORST decision I have ever made.

Stuff will break and you won't know it. If the system is still collecting, there's no way of knowing which part of how many is actually collecting. I got a faulty optimizer that I didn't know about until my roof was looked at. Heck it might not even have been there in the first place as a cord is missing (picture won't upload). The contractor they sent was convinced I had a 15 panel system until I showed him the agreement that I paid for 16. They'll still charge you, but you'll get the 600$ bill two weeks before it's due and no they won't change the date because it's already over the 30 days, 'cause they sat on it for a month. Don't buy it. At some point your parts will just break and you won't know it until you need to get a roof repaired, then they'll rush you for the bill.

The company was good to get a sales rep out and to get the install completed, but the quality of work was extremely poor, and the service after has been unacceptable. The team came out with no plan, they drilled a bunch of mounting holes in the roof then realized they were putting the panels in the wrong place. They slapped some tar on the holes and spray painted the area and called it good. They then drilled holes for the batteries on the side of the house in the wrong location and then smeared some stucco over the holes, not even covering them up properly, and left them at that.

This firm told me not only I save on my electricity bill but also Edison will provide me up to 1500.00 credit per year, the salesman told me he installed 10 percent more electric production that I normally use so I be sure I am OK during hot seasons here in California. As they connected their equipment, my garage door stopped working, my a/c stopped working, my stereo burnt, and my pool stopped working. No credit from Edison either and I was charged 2500.00 by Edison. They are lying about their system. Nevertheless I can't get any help from them afterward to resolve the issue.

I am writing this review to warn others about my experience with Sunrun. All sounds good until it’s not. We never had a leak in our roof until solar panels were installed. Company refused to take ownership of the leaks. From the outset, the system was misrepresented by the salesperson. I was led to believe the solar installation would significantly reduce my electricity costs. Instead, I found myself paying both my regular utility bill and the Sunrun Power Purchase Agreement (PPA), which was not clearly explained at the time of sale.

When I signed up with this company I was told I could have it removed at no cost if I decided later to cancel. They didn't mention a 25 year contract either. I wouldn't have signed up for it. They are misleading people to get a sale. Based on other reviews I'm not the only one they lied to.

Sunrun is good. It was a pretty easy process. I got the storage batteries in case any form of electricity is gone. I have no regret doing solar. It's the best thing ever.

I've had a good experience with Sunrun. The only thing I didn't love is that when they put the solar panels on the roof, some screws went through it. I have a wooden roof. So, I would have done it differently, but there's nothing I can do now.

I can only comment on my project so far, and I have not gone through any billing cycles yet, so any other feedback about usage and billing would be premature, but I can say that so far (in the installation phase), I have been extremely impressed. My installation moved quickly and effectively from design, through permitting, and into final construction quickly and effectively. The team did outstanding work with the installation. It was comprehensive, neat, and aesthetically better than I had expected. I felt like they were working as if it were their own home. Everyone on the team was thoughtful and communicated effectively.

Sunrun had already installed the solar panels as part of the builder’s setup when I purchased my home and the system was already in place when I moved in. But my purchase only allowed for the house itself, so the solar panels are rented to me by Sunrun, which is fine. They just bill me for the solar service. There’s a meter installed in my house to track what I’m producing and it seems like I’m still paying quite a bit for my solar.

I decided to go solar to lower my electric bill and the process to switch over to Sunrun was very easy. The installation went very well. After the solar system was installed, we had good cost saving. But now that time has gone by, I'm beginning to see my bill creep up a little bit.

I have an excellent experience with Sunrun and I am extremely satisfied with my decision to go solar. We haven't had an electric bill since we got it. It's been very nice. You pay your bill, which is always steady and at one price and we just earn credits with Edison.

I was recommended by somebody who had solar and became interested. My experience signing up with Sunrun was easy and the agent was great. Being solar-powered, my electric bill is lower though the upfront cost is high. I track what I’m producing daily on the app, and it’s easy to navigate.

The installation of our Sunrun was very good. I got 17 panels. It's been sufficient except for when we get snow, and snow sits up on the roof for lengthy periods of time. But I'm happy with their online tools, and I've recommended them to others.

Our experience with Sunrun has been very good. They knew what they were doing. They were very professional. They also installed two electric car chargers in my garages for me. They did that as part of the installment agreement. It was great. I've never had an issue with their solar panels ever. They did what they said they were going to do. They also charged me what they said they were gonna charge me and there were no surprises. It's worked flawlessly. They're a good company.

We've had a good experience so far with Sunrun. We haven't had any issues except for the pigeons going underneath the panel. I gotta get up there and put netting. But I like solar energy. I just wish that it wasn't a lease that we're going through with Sunrun. I wish we could own them and pay for them.

The installation of our Sunrun went smoothly. We are very satisfied with it. We had six straight months with no electric bill 'cause solar was covering it all.

Our experience with Sunrun has been great. It's working very well. Our decision to go with solar was based on the fact that we're gonna stay in the house. We're retired. I wanted to minimize the ongoing costs every month and it's been a good way to do that. The installation went great. They put 32 panels on the roof, two Tesla, two batteries, and new electrical panels. It works well and we haven't had any problems with it. They've been out twice. Their system identified a malfunction, which we didn't notice. But it seemed to be working fine. Operation's been fine. It's a money saver compared to the cost of electricity from PG&E.

The installation of our Sunrun was great. I had to have a new roof put on, so they came and removed it. When it was time to come back, they came and put it and started it back. However, I thought my price was supposed to stay, not go up. Because it started off with 111, and then it was 114. Now it's 118. The rep was telling me that it would save all my energy, but I don't see that. I was thinking about having it removed because it's doing the same thing. Now my electric went up, so I'll see next month how it goes.

We were pressured into buying solar panels with this company with promises that were not fulfilled. We had to get a new roof several years after installing the panels and the removal and reinstallation was a nightmare. The incompetence of the techs was insane. They damaged our new roof and installed the panels incorrectly. Sunrun refused to take accountability and make things right. It also took them 9 months to reinstall them, meanwhile we're paying for huge electric bills. Many phone calls and emails and still was ignored and not resolved. Refusing to pay the invoice they sent me, it's now in collections...like they haven't already done enough damage... I highly don't recommend Sunrun...do your research.

Very poor customer service. The system that was installed on my home has not produced any electricity, yet I am being billed. When I called customer service, the interaction was bad. The customer service representative was rude and dismissive. And according to her, the Freedom Forever representative lied to me about being able to end the lease at any time.

I had a very shocking experience with Sunrun due to misleading sales practices. While I acknowledge that I should have reviewed the contract more carefully before signing, I relied on clear verbal assurances from Sunrun’s sales representative, Eli **. I was explicitly told that my electricity rate would never exceed 10 cents per kWh and that my monthly payment would be capped at $210 for the life of the contract. If I use less electricity I will be charge according to 10 cents per kWh. Based on these promises, I signed the agreement electronically in good faith.

All sounds good until it’s not. We never had a leak in our roof until solar panels installed. Company refused to take ownership of the leaks. Charged us $14,000 to remove and reinstall panels in addition for paying for a new roof. These are the things they don’t tell you. You must use their company to remove panels or it voids your warranty.