Sunrun Reviews

Sunrun told us it was gonna be cheaper and more convenient for us when we wanted to add more stuff in our backyard. So far, our experience has been okay.

I've had a great experience with Sunrun at every level from initial contact to activation. Everyone I have encountered at Sunrun is very professional. I'm very Satisfied with them. And I'm someone that most people are shocked to find out I now have Solar Power.

I bought a home with a Sunrun system in Arizona last summer. It made power until the 9th of September when it stopped. I am writing this review in February of 2026 and my system is still not functioning. I contacted them when it went down and they came out about a month later and said it would take 3 months to get the parts. (Coming from Mars?). It's now February and I have not heard anything for a month and it still doesn't work. 5 months is a problem. I have been paying my monthly lease payments as required. $600.00 for nothing. This can't continue.

At first I was very optimistic about solar panels and how true it was in having to have a lower power service and I must say it has been great. My electric bill has come down a lot. I have a little money extra to pay some other bills. Thanks!

Never showed up for scheduled appointment with no call and no communication, emailed me that my quote was ready and then they never called me back or ever provided me with the quote.

I heard of Sunrun when they asked me about having the roof done and said my gas bill will be lower. I did it and in the beginning, it was fine, but now, I'm dissatisfied. When I get my PSE&G bill, everything is on there and in the last two months, I paid 500 and something dollars. I wanted to find out why it went up so high, so I called the office for the guy I spoke to and left messages, but he never got back to me.

Lack of attention to contract requests and delays in responding to customer needs. Still waiting for a copy of the promised contract for over 3 weeks and repeated calls.

Sunrun is the WORST company EVER! For your own sanity, NEVER go with them. They deceive you into signing a 25-year contract. Then, you will be paying them AND your other regular electricity company. They are so bad. I have been asking them for months and months (since June 2025) to get the system going and fix this situation, and they never get back to you or follow up with a real solution. Going with Sunrun is the WORST decision I have ever made.

Stuff will break and you won't know it. If the system is still collecting, there's no way of knowing which part of how many is actually collecting. I got a faulty optimizer that I didn't know about until my roof was looked at. Heck it might not even have been there in the first place as a cord is missing (picture won't upload). The contractor they sent was convinced I had a 15 panel system until I showed him the agreement that I paid for 16. They'll still charge you, but you'll get the 600$ bill two weeks before it's due and no they won't change the date because it's already over the 30 days, 'cause they sat on it for a month. Don't buy it. At some point your parts will just break and you won't know it until you need to get a roof repaired, then they'll rush you for the bill.

The company was good to get a sales rep out and to get the install completed, but the quality of work was extremely poor, and the service after has been unacceptable. The team came out with no plan, they drilled a bunch of mounting holes in the roof then realized they were putting the panels in the wrong place. They slapped some tar on the holes and spray painted the area and called it good. They then drilled holes for the batteries on the side of the house in the wrong location and then smeared some stucco over the holes, not even covering them up properly, and left them at that.

This firm told me not only I save on my electricity bill but also Edison will provide me up to 1500.00 credit per year, the salesman told me he installed 10 percent more electric production that I normally use so I be sure I am OK during hot seasons here in California. As they connected their equipment, my garage door stopped working, my a/c stopped working, my stereo burnt, and my pool stopped working. No credit from Edison either and I was charged 2500.00 by Edison. They are lying about their system. Nevertheless I can't get any help from them afterward to resolve the issue.

I am writing this review to warn others about my experience with Sunrun. All sounds good until it’s not. We never had a leak in our roof until solar panels were installed. Company refused to take ownership of the leaks. From the outset, the system was misrepresented by the salesperson. I was led to believe the solar installation would significantly reduce my electricity costs. Instead, I found myself paying both my regular utility bill and the Sunrun Power Purchase Agreement (PPA), which was not clearly explained at the time of sale.

When I signed up with this company I was told I could have it removed at no cost if I decided later to cancel. They didn't mention a 25 year contract either. I wouldn't have signed up for it. They are misleading people to get a sale. Based on other reviews I'm not the only one they lied to.

Sunrun is good. It was a pretty easy process. I got the storage batteries in case any form of electricity is gone. I have no regret doing solar. It's the best thing ever.

I've had a good experience with Sunrun. The only thing I didn't love is that when they put the solar panels on the roof, some screws went through it. I have a wooden roof. So, I would have done it differently, but there's nothing I can do now.

I can only comment on my project so far, and I have not gone through any billing cycles yet, so any other feedback about usage and billing would be premature, but I can say that so far (in the installation phase), I have been extremely impressed. My installation moved quickly and effectively from design, through permitting, and into final construction quickly and effectively. The team did outstanding work with the installation. It was comprehensive, neat, and aesthetically better than I had expected. I felt like they were working as if it were their own home. Everyone on the team was thoughtful and communicated effectively.

Sunrun had already installed the solar panels as part of the builder’s setup when I purchased my home and the system was already in place when I moved in. But my purchase only allowed for the house itself, so the solar panels are rented to me by Sunrun, which is fine. They just bill me for the solar service. There’s a meter installed in my house to track what I’m producing and it seems like I’m still paying quite a bit for my solar.

I decided to go solar to lower my electric bill and the process to switch over to Sunrun was very easy. The installation went very well. After the solar system was installed, we had good cost saving. But now that time has gone by, I'm beginning to see my bill creep up a little bit.

I have an excellent experience with Sunrun and I am extremely satisfied with my decision to go solar. We haven't had an electric bill since we got it. It's been very nice. You pay your bill, which is always steady and at one price and we just earn credits with Edison.

I was recommended by somebody who had solar and became interested. My experience signing up with Sunrun was easy and the agent was great. Being solar-powered, my electric bill is lower though the upfront cost is high. I track what I’m producing daily on the app, and it’s easy to navigate.

The installation of our Sunrun was very good. I got 17 panels. It's been sufficient except for when we get snow, and snow sits up on the roof for lengthy periods of time. But I'm happy with their online tools, and I've recommended them to others.

Our experience with Sunrun has been very good. They knew what they were doing. They were very professional. They also installed two electric car chargers in my garages for me. They did that as part of the installment agreement. It was great. I've never had an issue with their solar panels ever. They did what they said they were going to do. They also charged me what they said they were gonna charge me and there were no surprises. It's worked flawlessly. They're a good company.

We've had a good experience so far with Sunrun. We haven't had any issues except for the pigeons going underneath the panel. I gotta get up there and put netting. But I like solar energy. I just wish that it wasn't a lease that we're going through with Sunrun. I wish we could own them and pay for them.

The installation of our Sunrun went smoothly. We are very satisfied with it. We had six straight months with no electric bill 'cause solar was covering it all.

Our experience with Sunrun has been great. It's working very well. Our decision to go with solar was based on the fact that we're gonna stay in the house. We're retired. I wanted to minimize the ongoing costs every month and it's been a good way to do that. The installation went great. They put 32 panels on the roof, two Tesla, two batteries, and new electrical panels. It works well and we haven't had any problems with it. They've been out twice. Their system identified a malfunction, which we didn't notice. But it seemed to be working fine. Operation's been fine. It's a money saver compared to the cost of electricity from PG&E.

The installation of our Sunrun was great. I had to have a new roof put on, so they came and removed it. When it was time to come back, they came and put it and started it back. However, I thought my price was supposed to stay, not go up. Because it started off with 111, and then it was 114. Now it's 118. The rep was telling me that it would save all my energy, but I don't see that. I was thinking about having it removed because it's doing the same thing. Now my electric went up, so I'll see next month how it goes.

We were pressured into buying solar panels with this company with promises that were not fulfilled. We had to get a new roof several years after installing the panels and the removal and reinstallation was a nightmare. The incompetence of the techs was insane. They damaged our new roof and installed the panels incorrectly. Sunrun refused to take accountability and make things right. It also took them 9 months to reinstall them, meanwhile we're paying for huge electric bills. Many phone calls and emails and still was ignored and not resolved. Refusing to pay the invoice they sent me, it's now in collections...like they haven't already done enough damage... I highly don't recommend Sunrun...do your research.

Very poor customer service. The system that was installed on my home has not produced any electricity, yet I am being billed. When I called customer service, the interaction was bad. The customer service representative was rude and dismissive. And according to her, the Freedom Forever representative lied to me about being able to end the lease at any time.

I had a very shocking experience with Sunrun due to misleading sales practices. While I acknowledge that I should have reviewed the contract more carefully before signing, I relied on clear verbal assurances from Sunrun’s sales representative, Eli **. I was explicitly told that my electricity rate would never exceed 10 cents per kWh and that my monthly payment would be capped at $210 for the life of the contract. If I use less electricity I will be charge according to 10 cents per kWh. Based on these promises, I signed the agreement electronically in good faith.

All sounds good until it’s not. We never had a leak in our roof until solar panels installed. Company refused to take ownership of the leaks. Charged us $14,000 to remove and reinstall panels in addition for paying for a new roof. These are the things they don’t tell you. You must use their company to remove panels or it voids your warranty.

I have Sunrun and I never have any credits from the warmer months to offset the high electric bills in the winter. Sunrun calls to perform a random system check and pretends to care and they claim they will review your electric bills and contact the electric company, but they don't. What they do is attempt to run your credit and then try to convince you that you need more solar panels...Ridiculous.

Found out that their solar panels were not producing as they were saying compared to the electric company took them to court. They never showed up. They lost the case. They had 30 days to appeal it. Which they didn't. And now they owe us money. And we cannot find out who to contact to get paid. We have served them court papers but they do not come to court. We are dealing with lawyers right now. Trying to get the money that they owe us. Do not buy solar panels from this company. They are a total rip-off.

My panels don't seam to be producing enough energy because my electric bill keeps increasing so I called for them to check them out and was told they would get back to me. I never received anything from them so months later I called again and again and finally was told in order for them to check out my system I would have to pay $726.7 to get a system performance Inspection.

Our house is all electric and our energy bills were becoming outrageous through BGE. We decided to go solar with Sunrun. Initially, everything was fine- installation, customer service, billing. About 1-2 years into our contract, we didn't get bills and the auto payment was no longer active. I tried to contact SunRun without success. When I got a collection notice, I was told SunRun was no longer in business and new company took over. I asked for the new company's info, the collection company did not have it and I was told they would contact me. I never got information for the new company, not an account # or place to send payments.

My sister-in-law had gotten Sunrun and she told me I should get it as well. At the time, we were paying $500 a month for electricity and it was gonna be going up to $700. We had to look for something that could save us money and that was when we started with Sunrun. Our experience with them has been very easy, including paying bills online. They send me a statement, or I can go into their app. It will tell me how much energy I got that day or that month.

A man from Sunrun came to my door and convinced me to listen to him. Getting solar energy seemed like a good idea all the way around and I signed up. During the installation it was a horrible day for them. It was windy, cold and raining. But they were very efficient and got the installation done in no time. Having Sunrun, I have a consistent bill every month, and I know that I can count on that bill. I don't have to guess what I'm gonna end up paying. That's a convenience. In spite of using more electricity this year than last year, I still only paid $19 a month and some change, in addition to the $43 for the lease. I'm happy with that and I'm happy with the product so far.

Somebody came in the neighborhood and talked to me about Sunrun. I'm very satisfied with them, and we don't have to pay that much money every month on the electric bill.

We had solar and we weren't happy with Mosaic. I had heard about Sunrun from several people, so we went with them. Right now, we're in the process of getting batteries through Sunrun, and we've not had any problems so far. It is better compared to what we had before.

I had been considering solar energy for some time. Then one day, going through a trade show, I asked them to come by and at least give me a quote. They did come and we went through all the different options and talked to different companies. Sunrun was the company that offered the agreement. And ultimately, I felt it was the better way to go, because my electric bills were north of 500 a month.

My electric bill was crazy so I decided to get solar energy services. Sunrun was very good and easy, and the installation went well. Going solar is wonderful in the summer whenever the sun is really up there. In the winter, my bills go right back up pretty much, which I don't like. But I told my friends to use Sunrun if they wanted to go solar.

I've had Sunrun for three years. Going solar was wonderful, I could have the air conditioner on all summer. My electricity still has been going up a tad, but I keep applying for low income programs. So far, I'm staying above water. I've heard some horrible things through the grapevine that they had some legal issues. Mine was removed for almost two years and it got turned back on last month. Just don't repeat it. Also, the communication was lousy, but I seem to have survived it. Overall, they were fair.

Sunrun is easy to work with. We've had great dealings with them. Getting the panels installed was fairly quick. The power bill is a lot cheaper since we went solar. Four months after we installed, we called them because we noticed a bunch of pigeon droppings all over the patio. They were out the next day with a drone that went up there and they found a little hole where the pigeons were getting in and they had that fixed within two days. They're on top of everything. We've had zero issues with this company.

I want to save on my energy bill. I went with Sunrun and my experience has been excellent. Their representatives have been good. I tell everybody I know about how good Sunrun is.

Sunrun exceeded my expectations. When they did the survey, they put the panels where they felt that they would get the most energy. In between the time that they did the survey and the time that they came out to do the installation, my neighbor's tree had lost a large portion. They moved nine panels from the north side to the south side, and did all the engineering right there on the site and changed the installation, which upped my production considerably.

The cost of electricity in Marin County through PG&E is excessive and I needed some way to mitigate the cost of living. I added solar, and I have no regrets about choosing Sunrun as my alternative electricity provider. The panels seem to be very efficient. Sunrun sent out a crew, and they did the whole system fairly quickly. The only problem was PG&E, the city and the county getting an inspector out here to approve the installation. When they came, they approved it in their first term. Overall, the system is cheaper than just using PG&E as my sole provider for electricity. Based on people’s location and energy use, they should consider using Sunrun.

I told Sunrun I wanted black frame panels and they did not give me that. The HOA was very upset and almost had it taken off the roof. They let me keep it because there's a tree in front of my house. The installation was mixed up, too. Sunrun wanted to put 36 panels on my roof. Since I was paying it outright, I wanted 30, which delayed things by three months. It would have been more money for them. I'm the only person in this house. It just didn't make sense.

We had been thinking about solar for a while. My husband had one of the first solar houses in the area years ago, and we were interested in it, but we needed to replace our roof before it happened. When we replaced the roof, there were several companies that went door-to-door and asked if we were interested in solar. We happened upon this one gentleman who hit us at the right time, and he was a rep from Sunrun. He gave a better pitch than some of the other ones we heard.

I've heard that Duke Energy doubled their prices in the past couple of years. They've been jumping 18% every 6 months or so before that, so I'm glad I switched to solar with Sunrun because I can't afford that. I told the installers to put some extra panels because I didn't wanna owe anything to Duke Energy. But they turned around and got the government to let them collect $30 a month from everybody who has solar panels. I have to pay the $30 I save to stay on the grid. I still have to pay $33.88 every month to Duke Energy. And if I need any power, they don't take it out of there. I said all the excess, because it was $12.50 when you were residential with the power, but you go solar and it's $30. I asked, “How about the overage? Is that put up towards that when I need electricity?” They said no.

Sunrun had an offer where I could get two Tesla batteries on a lease, and I did that, though age-wise, it wasn't the smartest thing for me to do. The solar system has saved me a lot of money, but it costs me money each month as well. And I haven't had any solar generation for a month until yesterday. I have a Tesla app that shows what I produce daily and how my batteries charge. I run Tesla batteries all night and never pull off the grid. My electrical bill went down to nothing most of the time. But PG&E now pays about eight cents on the dollar from what you get versus what they charge you.

I had been wanting solar energy services for a while. I knew that the incentives were going to go down soon and we had just redone our roof, so we figured it was a good time do it. My brother has Sunrun, and he was really happy with it. So, we went with them, too. It took a little getting used to the system, with the battery and all that, which has really come in handy. I can't recommend that enough. There have been times when our power was out for days and we lived off that battery and the electric power. Since the installation of the solar panels, my electric bills have been so low at a time when I hear so many people complaining about an increase in their electric bills.

A Sunrun guy came to my front door. He did a good job and he had materials. He explained things well. We then decided to go with the solar service. Since the installation, I still have to pay Edison a little bit every month, but it's a lower bill than normal.

I went with Sunrun to help me with energy costs, and I've liked it, so far. I've been comfortable with it. It helps with my PG&E bill. I would recommend Sunrun.

We're very happy with Sunrun. Switching to them was easy, and we are saving money now. Ironically enough, when we went with Sunrun, we opted to get the backup battery, which was an additional expense. Initially, I told my husband and my Sunrun representative that I was not sure that was such a great thing because we haven't had a power outage here in 12 years. I’ve not been affected that way. Maybe it just happens to be right where I live. Since we've had the backup battery and Sunrun, our area has been hit with power outages half a dozen times. It's still seamless to me because we don't lose our power.

I would recommend going solar to anybody. Having Sunrun, I'm saving big on my electricity. For three or four months during the summer, when I had my air conditioning on, I didn't pay anything. As a matter of fact, they owed me money as I had credits. I had a technical problem, and with the exception that it took them a while to get the part and get somebody out here to fix it, they were good. It didn't affect the service. I just couldn't view it. It wasn't communicating.

It took me two years to decide to go solar and finally did it with the representative, Zach. He was awesome. He was the reason I went with Sunrun. However, I needed help afterwards, and that wasn't a great experience. Other than that, Sunrun is saving me a couple of hundreds on my electrical bill and I would recommend them.

I was shopping at Costco and met one of Sunrun's reps there. One of my buddies got Sunrun as well, and he let me know about it. Having Sunrun, I don't pay anything for my electrical bill. Before the panels, I was paying $180 to $200. Now, I just pay the $100 fee every month to Sunrun. They've been great. Every employee that's been helping me with the solar panels has been excellent.

A Sunrun rep came out with his little robot helicopter, scanned the buildings and figured out I needed 12 panels installed. There are some on my garage roof and some on the house roof. However, I would like to have more of them on my garage. They got them on the south side roof and a neighbor down the street got his put in the same day. He has a small house and he has panels on the south side of his house roof and some on the north side also because he has no trees shading it. There are no trees shading my garage and I wondered why I couldn't get more panels on the north side.

I had a friend who had installed Sunrun already and they recommended them to me. I signed up as well and I had an excellent experience with the salesperson, all the way through to the installation team. We had just gotten a new roof and the panels were all black, so they blended in pretty well. The panels were supposed to cover 100% of our energy costs. That was one of the reasons I went ahead with it. However, they're underperforming.

Sunrun was upfront. There was no high pressure. Also, setting up our solar was easy. Dealing with the city of West Dundee's regulations was more of a problem than anything to Sunrun because some of them were ridiculous. When the sun is shining, our electric bill was just the basic fees that we have no choice to pay. When we had the snow on it, we had a little sell back. The biggest difference was the change of the laws in Illinois after we installed it. That had an impact on how much our bills were, but not major. I'm very satisfied with our system. It's a lease program, so that makes it easy and affordable.

Someone from Sunrun came in the area and spoke to my husband. They showed him how the service would work and he was interested in that. We signed up and everything's running good so far. It was a little bit slow at the beginning, but it caught up to do it. We're happy with Sunrun. They're wonderful. However, my husband had referred somebody to Sunrun last year. In August of last year, he was supposed to receive a check for the referral but he hasn't received a check.

A friend of ours was able to get Sunrun at his house. When we happened to be over at the house, he was explaining it to us. We were looking at it, trying to work as much as we can to try to save energy. The good part about it is at the time when we did it, there was a $1,000 Visa card for us if we referred someone after we had ours put in. We did, and we got that card. Our friends got the card, too. We've had the panels for a while and we definitely saved on our electricity. We leased the panels and that worked out best for us. Our bills went down substantially.

I interviewed four companies and then went with Sunrun. I also talked to a couple of friends and different people who had them. I probably drove the representative nuts because they had a bunch of questions which I also asked him. But our interaction was positive. I've had a generator for a few years, and I just got the panels to knock down my electric bill. My system has performed as advertised. And when I get my monthly bill from Eversource, it has those three words that I like, "No payment due." The only regret I have is I didn't do it sooner.

I love my system with Sunrun. We have the portable tech, and we use a lot of electricity. But I don't have a limitation in using electricity during daytime and even though there are electric outages in my neighborhood, I still have electricity in my house. But we're gonna control during the night because the sun is not up. I'm very satisfied with the photovoltaic system in my house. I’ve had it for about two years and we don’t have a problem.

The reps from Sunrun came in and looked at my utility bills, and they found out the savings that I would be getting. The process took a while and I told them I would be moving this year so I’m renting my solar panels. The installation was easy and the installers did what they were supposed to do. The solar system is working and saving me money. Even when I have to pay, it’s a very small amount.

I've been interested in solar for a while, but it was not cost-effective. Sunrun came around with their canvassing to the neighborhood and offered a deal that made it borderline, at the time, as being cost-effective. And with the increasing cost of electricity and our use of electrical devices or transportation, I thought it would be a good move.

I got very concerned about electricity cost. So, I looked for a more reliable source without the cost going up every month. Sunrun does go up every year, but there's a limit to how much it can go up. We got 34 panels. The installation took so long, it was unbelievable. I was told the installation would be quick, but it wasn't. Sunrun kept saying the parts were not available because it was a ground mount. It took 10 months in total from signing the contract.

I was wary of Sunrun due to the mountain of bad online reviews I have seen about the company. I signed up anyway and have had a ridiculous experience. the process for solar installation is very complex and requires the county, HELCO and Sunrun to coordinate. No one explains anything that is happening or about to happen; random Sunrun people show up at my house to do things that are already done and there is zero assistance from SUNRUN. I am deeply regretting having signed up with this circus.

We went through that freeze a couple of years back when we had no power for three days. Sunrun did an assessment on the home as far as how much power we'd have if the power were off and how much battery power we needed. We got three batteries that hold power. So if the power went off, we'd still have power. The power had gone off in the neighborhood. That was close. Sunrun asked if we had power and we said yes. It was a time when the power went off, but we didn't even notice it. The battery took over supplying power to the home.

When Sunrun installed my Solar system, they never checked to see if it worked properly, If they had, they would have noticed that they installed a defective Franklin Battery, It took about a month to get repaired. Now with all the rain we have been getting here in the Coachella Valley, My roof started to leak. It never leaked and after they installed the panels on my Roof, it started to leak. They sent their Roof expert and of course they don't want to take responsibility for the Leak. It never leaked before they installed the panels, now IT LEAKS!!! BEWARE!!!

Great experience with Sunrun Solar from beginning to end. From Sales (Andy), Project Mgr.(Marco), Customer Exp Pro (Mike) and the install team. They communicated every step of the way. I primarily used the app which was great for me. They never left me guessing! Great work to the team.

Signing up with Sunrun was simple and straightforward. The installation day went well, and the installers and inspection team were friendly, polite and knew what they were doing. After everything was installed, there was a short wait while the electric company finished their part, but was expected. I like that I can easily check my solar usage through the app on my phone. Because of my experience, I've already recommended Sunrun to a few people.

Very excited to see the comparison of this solar. Just got turned on so I can't give a true review yet. But the experience of people I have been working with are incredible. Great seller, personal, involved, and would highly recommend my sellers to everyone. Mike ** has been amazing. Can't thank him enough for the knowledge and support for your company.

We have been extremely disappointed with Sunrun. Our solar system has been completely down since September, and despite having a warranty, there had been no repair and no representative had come out and looked at the panels! We've called countless times w/no follow-up or follow-through. Additionally, when we’ve called we were told that the failed equipment is no longer being manufactured and that we are “in line” for replacement parts, but there has been no timeline, no guarantee, and no solution provided. Our system has now been non-operational for over three months, leaving us without the solar power and paying for electricity!

This is a TERRIBLE, TERRIBLE, TERRIBLE COMPANY. I would only recommend them to my worst enemy. Their product is bad and the subcontractors are even worse. My system was failed three times before it passed inspection. Installation took over six months. And it has been down now two times in two years. One of the worst decisions I ever made was letting them on my property and I am sixty-seven years old.

DO NOT USE SUNRUN!!!! When they installed the solar panels, they missed the joists and went through the decking instead in over 50 places, which of course, ended up leaking. Then they did take the panels down to fix the leaks. I was told 14 of the 40 weren't even working. They sent multiple 3rd party companies (they do nothing themselves) to look at the roof until they found someone who said it could be patched. I had 4 different companies look at it and everyone said it should be replaced, including 1 company, which only did patch work and they said it was too bad to patch. When SunRun did patch it, they sent out multiple 3rd party inspectors and they told me while they were here that the patches weren't done correctly. But of course, SunRun said everything looked good. When I asked to see the report from the inspectors, I was told there was none.

Sunrun has been nothing but a nightmare to deal with ever since they took my money and installed my solar panels. They lost the paperwork my city sent, and I still have not gotten my system up and running. If I could give less than one star, I would.

Several vendors came to my home, but I didn't like some of the options they were bringing. When Sunrun came with their provider agreement, I loved it. I didn't have to pay for installation or any maintenance. I like that they will only increase, if needed, 2%, compared to NV Energy that can go anywhere from 8 to 17% increase.

The Sunrun salesman I talked to, Andrew, was never forceful. His sales tactics were very mild and easy. At first, I was gonna put up my own and do it myself. I wanted my whole roof to be filled with panels. When we started talking, I decided I would go with Sunrun. In 25 years, we’ll own the panels we’re paying for now. We’re not getting an electric bill. The bill from Sunrun is a third less than what we were paying before.

I was able to work this matter out with Sunrun. Thank you Michelle N for your professional service.

My system help support to power up electricity in my town. I’ll recommend it to everyone interested in getting strong power help. I wish to get another battery, if it’s possible. I’ll ask my supplier to give a check to my system, in order to maintain a better equipment.

A lot of people in the neighborhood are using Sunrun. Also, Home Depot and Costco have a representative in the store. I called from the brochure and they came over. The presentation was very positive, that's why I went for it.

Our PG&E bill kept rising and they've even risen more now. I got Sunrin and everything's right with them. I’m in Stockton and we've been overcast for the last 30 days. But in the summer, my system is producing good. It’s doing everything they said it would do.

We’re happy with the setup with Sunrun. Our utility bill was too high before. Now it’s saved us a lot of money every month. We’re very, very satisfied and are glad we went solar. We would recommend it to other people because the solar experience is the way to go for the future.

I had been reading about solar online and all the advantages. There were a number of vendors that came to my door. One said someone was gonna contact me for further information. That person called me once and never followed up. But the Sunrun representative took the time to answer all of my questions. I had some different ones than the average question was. He was more than willing to speak to me, get back with me, and explain to me the whole process. I’m pretty happy I went with Sunrun.

We know how much electricity costs, so were looking at going off-grid. We checked out a couple other vendors, and Sunrun had the better product for us and the better way of making it possible for us to have solar. The whole process took longer than a month because of inspections and permits with the electric company and the city, but it was done very quickly in their time frame. They kept up with us and checked on how we’re doing through a phone call or email. Overall, it worked well. We're very happy with our solar system. We've been trying to get our neighbors to do it because when our area has gone out, we're still the only ones that have electricity.

Somebody from Sunrun called me. I googled them and they seemed to be good. Everything with installation was quick and I've been really pleased. Especially now, our electrical bill has been going up so high. I got them just in time and it's nice to know that my bills are pretty steady. It’s the happiest part of my life regarding my house. My sister has them also and she's also happy with her bills. They used to be like $800 every month and mine was $123. I definitely recommend everybody to get Sunrun. They should get them while they can.

To start with I am a disabled retired veteran and thought this might be a good idea. The installation is as stated with one exception, the workers from Freedom Forever took four months to fix the damage they did to my closet where the power box was located and had to be move. The damage was not to extensive but holes in the wall with electrical cords exposed was not ideal. The issues are that when I signed up with the Sunrun the indication was that I wouldn't have to pay as much for electricity, well that is not the case I am now paying an Average of $130.00 a month to my old electric and current provider on top of what I pay Sunrun. The electric provider I was with before is $130.00 less than what I pay Sunrun without solar panels. Obviously not a smart financial move on my part whatsoever, apparently I am deceived and am now stuck with a long term lease and more money to pay than ever for power.

SunRun Solar, Inc is trying to say my 10-year roof warranty has expired and they are not liable, after major leaks and damages were documented and then compounded when they put up unsecured tarps over a 60-foot by 22 feet of area (I have 37 panels). They secured the tarps with 4 zipties (!), and tucked the remaining tarp edges under the clay tiles on the other side of the roof ridge as well as tucking it under the clay tiles along the side of the house. They used a couple of my small 4-5 inch landscape bricks to hold seams down. You can guess what happened. The tarps broke away in high winds and rain and created even more damage, also occurring during the warranty period.

Inverters have been replaced three times now. Waiting for two months to get fourth one in a five year span to be replace. Always get false schedule times only to be rescheduled two days before promised dates. It was supposed to have been replaced on 12/5/2025. Called and was told had to reschedule for 2/2/2026. Will have my system down for five months by the time they get here. So my system is not storing produced energy so customers.

I am very displeased with SunRun. I have been trying to settle a dispute. I have been requested to pay for the cost of solar panels that were damaged by squirrels destroying the wire on the panels. I am leasing the panels and I pay a monthly charge. The lease clearly reads that SunRun is responsible for the installation, maintenance and repairs for the solar panels that are owned by SunRun. I have complied by following the process in the lease to settle a dispute. SunRun has not responded to two letters of dispute.

We installed our Sunrun solar panels about a year ago in the fall. I was excited because it’s a good way to save money, and the price was reasonable.

I was getting ready to buy an electric car when I looked for a solar energy company. I knew somebody who works for Sunrun. My experience with them has been smooth. I didn’t have any problems with installation. They came and did what they were supposed to do. The different sign-offs happened very quickly. I have nothing to complain about, and I'll refer anybody to Sunrun any day.

Sunrun was really good and thorough in explaining the process. The installation was great and they kept me aware of what was going on and what to expect. They then told me that in a few days they would have to get authorization to run it. I then got the email. With Sunrun, there was no money up front. They just bill you every month for the panels. Unfortunately, it's gonna go up gradually every year until the next 20 years. They broke down the increase to me.

I had heard good things about Sunrun through friends. Our house is all electric and we went on it years ago. Switching to Sunrun was very easy. They came out, took a look, and gave me a price. They arrived on time, completed the installation on their estimated time, and were excellent on what they did.

We wanted to save money so we got solar. It's so sunny here in California so using electricity from the sun would be good. We went with Sunrun and everything is fine. They did a really good job and the system is working. I track things on my phone and I also use the computer. We live in a senior community and I tell the people here where we got solar. I show them up there and that they're doing good. Some people went to Sunrun and got the system.

My power bill is getting a little on the high side. I checked into Sunrun before. Switching to them was smooth. They came out and installed everything. It took a month or two to finally get the system going. The permits took longer for them to get going in anything.

I wanted to get an electric car, and I thought Sunrun would be the best way to go after looking at solar and seeing them in Costco.

I wasn't interested in getting solar. I already had a smart house and figured solar was just a waste of money. But about two years ago, I was in Home Depot looking for light bulbs and the guy helping me asked if I’d ever thought about solar. I told him no. Then he said, “What if it’s free?” And so, that's how I found Sunrun and I've been happy with them ever since.

We're converting almost everything to solar these days. I got Sunrun and I'm satisfied. I'm one person in the house, so I don't use that much of anything. Sunrun handled all the paperwork, and I came in and they put everything in the way they said they would. They met all the HOA restrictions and everything went smoothly. Sunrun did the job. I’m technology-challenged so I did what I was told and the people did what they said they were gonna do. So far, I haven’t had any issues, so I’m comfortable. For those interested, I recommend Sunrun.

I've been thinking about going solar for a long time. I knew that I didn't wanna DIY it. Somebody posted on our town Facebook several years ago that they had used Sunrun, and that’s where I found the rep that I contacted. The installation process was very easy and professional. Andrew was proactive and laid everything out and checked in. They came when they said they were coming. They were clean. It was all very good. I am totally satisfied.

Switching to Sunrun was a little bit more confusing than just going straight to Edison. But I'm happy with the fact that I'm paying less. I'm on a fixed income and the guy I spoke with was promising a decrease in my electric bill, which I have seen. I can use all the help I can get so I took it. Since it’s being paid for out of the money that it's making, that's fine with me, as long as it helps me out.

We had some initial problems with L.A. regulations, but everything went smoothly with Sunrun after the regulations changed. I have 20 solar panels on the roof and a Powerwall. They went on standby a couple of times. And when the electricity went out in the neighborhood, we maintained power.

Sunrun’s customer service sucks and they don't assist with their equipment. I lease their equipment and I asked them to put a guard on the solar panel, but they refused. They want me to pay for it. I wanna take off the solar but I couldn’t. There’s a bird underneath it. It wasn't there before until I installed solar. Sunrun knows that there's a problem in areas where you have solars and they won't put a guard or a net in there. It's their equipment, not mine.

Sunrun was supposed to install 13 panels and two batteries, but they're gonna charge more and I would have to pay extra. I went with them because I never needed to put up that much money and just have to lease the thing.

Sunrun was the only company in my area that offered free installation. They told me what the product was and what everything was involved, but the only thing they didn't say was that they put a lien on your house, which was never explained to me from the beginning. As far as the installation, it was perfect. I've got no complaints. They did a fantastic job, it's on the roof of my house, and it's been working fine since then. I'm currently paying about $107 a month, which is cheaper than what I was paying before.

I was interested in going solar because of the lower energy bill. Sunrun was responsive and on time with any scheduled appointments. We have it on two homes, one with 13 panels and the other with 20 panels. I've referred people to them because of the great experience we had. They're not one of those companies that don't stand behind what they say. Everything that they said they were gonna do, they did.

I heard about Sunrun through one of my aunts. I shopped around and went with the cost effectiveness. It was a good experience. The sales rep went over everything and the kilowatts. One of the reasons I got Sunrun is because I have two electric vehicles, and they came with a charger.

A family friend told me about Sunrun. The guy grew up with my kids. He promoted a really powerful message and had sold it. Switching to solar has been amazing. My electric bill from SDGE was $700, but my son's friend came over and was like, “I think I got this for you guys.” He really made Sunrun a keeper.

Sunrun was bundled with the house I purchased. When I got the keys, the solar panels were already installed. The Sunrun system is not time-consuming. It runs and that's it. It has not made an impact on my life yet, but I have no concerns. Everything is fine.

With the problems that we were having in Chicago with ComEd, I knew the rates were gonna skyrocket. I jumped on going solar early on and locked in a good rate. I got a 2.5 increase over 25 years. Sunrun explained everything. I know that if I sold the house, I could pass the contract to the new owner. I’m leasing the panels, because if something broke them they would replace them quicker than probably someone who had purchased it. I keep telling people solar is the way to go, because it's natural energy. The fact that my system runs right now is great, but I have sort of a love-hate relationship with Sunrun.

We were concerned for the environment and was looking to go solar, so I looked around neighborhood web pages to see who had good experiences with solar companies. Switching to Sunrun was easy. Our bills are a little bit lower now. The rental price per month has gone up, but generally speaking, we're still paying less than we used to pay for energy. Plus, getting solar power is better for the environment. I'm happy with our decision to go solar.

Sunrun had a canvasser that was walking the neighborhood. Our neighbor had them, so we had made up our mind that it was gonna be Sunrun. The canvasser was excellent too. He was just a kid but he really knew his facts. He answered every question we had and followed up.

Our subdivision was getting bombarded by different sales folks from solar companies. I told them that I didn't like the looks of the solar and I wouldn’t be interested unless they could put it on the back of the house. None of them told me they would look into it, except for Lee from Sunrun. Sunrun was the only outfit that was willing to put the panels on the back of my house.

We wanted to lower energy costs. By the time we pay them and pay what we have to pay Sunrun, maybe it would not be as much as an electric company. That's a good price. We switched to Sunrun and that has been great. On the first little bit when they installed the system and they were supposed to start them, they didn't start them. Techs had to come out and fix that. Our electric bill was higher and Sunrun was really good about reimbursing us. We have to watch what we use during the day because we are a busy household, and we have to wait until after 8 o'clock to do laundry and wash the dishes and use the dishwasher, which is a normal thing anyway. Overall, it's been fine and we enjoy the $25 electric bill.

Switching to solar with Sunrun was very efficient and very quick. They have great customer service. And the support after the installation so far has been really good. Everything's going smooth. Whenever I need something, I can reach out. There's also an app, and they provide a lot of information. My consumption is a lot less. My bills are a lot less. I would recommend Sunrun. I'm very satisfied.

I'm new in the US and solar energy is not something that I've used here before. Sunrun has done their job with installation, and my current electricity bill has gone down. There's a huge difference and I believe solar energy is working. I'm happy with Sunrun and I did recommend them. I would say go ahead with them, but it depends on how many panels you will receive. That's where the negotiation will come in. Make sure you are able to get as much panels as you can.

I didn't have any issues switching to Sunrun. It was good. I have a Sunrun app where I monitor how it produces energy and how efficient it's operating. The installation took almost a year. From my understanding, it was obtaining permits. Sunrun is okay. In terms of the lease agreements, if you end up getting into a lease, it's hard to get out of it if you want to.

I looked into solar due to the cost of utilities. I got Sunrun and that was good. The process was easy and the system lowered my PG&E bill. It was nice to be able to have lighting when the power went out. I love it.

I talked to the Sunrun guy at Costco, and he said there was no problem adding to the existing system I had. They installed 14 panels on the front of the house, which is the bad side. Those panels make more power than the 26 panels I have on the back. Their app on my phone shows the amount of power it’s making. Everything went smooth. I had no problems. I showed my system to my neighbor, and they almost signed up for it.

Sunrun is one of the few companies I encountered that was upfront with everything such as all of their policies and work. There was no under the table or behind the wall charges. Their price is also competitive. I got solar for the potential savings and the fact that utility rates were going up. Sunrun was excellent. They did the job, and were on time. They have been very responsive to my needs and questions.

Sunrun is professional and my experience has been good. Going solar has helped me quite a bit. I get a stable bill all year round. If I add up the stable bill versus what I was using with the regular PG&E on the high peak and the low peak, I do save with the Sunrun. It's a good program.

We had this young lady and a gentleman from Sunrun stop in one day and talked, and we thought it over, because we had many people stopping in before, and we always didn't do anything with them. But Sunrun had a good deal so we went with them. Titan was the one that put all the solar panels and converters. They've gone bankrupt. Sunrun has taken over their warranty, which is good.

I'm very satisfied with Sunrun. I like the product and it's working for me. Enrolling with was awesome. The rep did everything. The installers came and did what they would do, and there were no problems. The buyback program is good and my electric bill is not so bad. Sunrun sends me emails and invoices every month.

A Sunrun solicitor named Austin came to the door. A very nice young man. I was dead set on not getting it because, at my age, I would have been working to pay it off for somebody else to reap the reward. But by just leasing it, I would get the benefit, too. He was able to convince me that it was worth it. The installation was all very well coordinated and went like clockwork. I left for a funeral, and they put the system in. There is an app you can go on, but I'm not very familiar with it. I call Austin. I reaped the savings on the energy for the air conditioning in the summer. Also, I liked that there were no power outages with the battery backup. It has been worth the process for me. Nothing has happened to make me feel I made a wrong move. I'm comfortable with this. And I've told my friends about it.a

Sunrun is a good company. That's what I always say for the last two years I'm with them. I pay whatever I am supposed to pay on a monthly basis. I have the information on the computer. However, they charge me $20 for nothing. I complained once and they said it's something from the state. I know that's not true. They just raised it $20 extra because I have solar panels. I have no regrets switching to them. That's the way I want it.

The system is leased, and the price is good, other than the city decided to put taxes on it. But that's not Sunrun's fault. I don't have to pay the utility company anything. Yay.

We were the first owners of a brand new house and the builder had already contracted with Sunrun. I have absolutely no problem with Sunrun. There was a little difficulty at first getting through with PG&E and getting everything set up, and they did help with that, and I appreciate it. I had a couple of bills when I first moved in until it went online, but since then, I haven't had any, so I'm happy with it.

It was a great experience. We're very happy with Sunrun, and they were great getting everything installed, and the follow-up, and getting all the permits. They did everything they said they would when they said they would do it. From what we understand, there are a lot of solar companies out there that do just the opposite.The rep who came out and talked to us about everything was clear on what they would do, and what we would get and what we wouldn't. Very clear communications, and here when they said they would be.

Sunrun’s rep did a presentation in my home and I was impressed that my rate would only go up minimally each year. After system was installed, that proved to be true. The installation was done quickly and easily. I hardly noticed the installers were there. The savings on my electric bill is not huge but there’s a difference.

Solar energy services was a good idea and it was about time, and I made the switch to Sunrun. It was easy and so far, my experience has been good. It seems to create plenty of electricity and keeps my power bill down. I'm paying the minimum every month.

Originally, I had heard about Sunrun through Costco, but they were selling them and not leasing them, so I wasn't interested in that. I started to look into some other ones, and I met the salesperson who I ultimately bought it from. When I first spoke to him, he was not with Sunrun, but he later joined them. I had been impressed with him, so I called him and he told me that he had moved to Sunrun and that he would now be selling Sunrun. He said it's a good company so we should look into it. I'm very happy with my decision to go solar. I really was very impressed with our salesman. He was excellent and he followed through very well. I have a lot of confidence in him, so that makes a big difference. He wasn't a high pressured kind of selling situation, which I preferred, to allow me to make my own choices.

I heard about Sunrun through Costco. I've always been very pro solar panels and it seemed like a good idea. I love the panels. My electric bill is a lot better. I'm satisfied with the way it is so far.

Switching to Sunrun has been good. It was a very smooth and easy process. They had to come back and do some finishing up because there was water coming in the basement where they did the drilling. They rectified it. So, it was all good. I haven't had to call customer service since I got the service. It's helping me with the electric bill. I haven't received a bill from my local power company. So, I guess I don't burn that much energy for it to generate an extra bill from them. Compared to what other people are paying for their electric bill, I'm very satisfied.

When the Sunrun sales rep pitched the system to us, he guaranteed that we would not receive any PG&E bills. That was not true. Make sure to read all fine print. That was my mistake. But the dishonesty of the sales rep, which is I suppose to be expected, really got us.

I did an internet search for solar panels, and I was prompted by something to enter some contact information. I did that and several different companies contacted me. I liked the personality of the guy from Sunrun better than the others. The installation was scheduled more quickly than I was expecting. It was also completed more quickly than I was expecting.

Sunrun made the solar process pretty easy overall. The installation took a bit longer than I expected, but the team kept me updated and the system has been running smoothly since. Customer service was helpful when I had questions. So far, a good experience and I’m happy with the results.

The process is quite a long. I am on the application process. I have a doubt on my bills that I need to clarifiy more to the sales agent. That my bill monthly is $368... I just realized today that It is odd? The program seems confusing, the billing separations from Edison? I thought the savings from installing the solar, will be sent to Edison and there should be no bills seperation as this program is grant from the govt?? The solar, the batteries, installation, permit seems it will be out of my pocket?? I am a senior citizens and try to meet my needs. At this time I have a doubt. I could not recommend to my family.

I was told something different from my sales rep. He promised me a kind of rebate for $3000 and a 6-month window for my first bill. Nothing! Haven't heard from him anymore. They had me installed in the winter when there is production. I'm paying them and my electricity company, too.

Awful awful awful awful! Several roof leaks because of their panels. Awful customer service and even worse follow up from any back end team. And even better, now outsourced call center to india. When company based in Utah. Don't do it!!!!!

From the beginning of the Sunrun process which started about a year ago up until now everything was copacetic. Then it was not. The product that they offer and install appears to be reliable and sound and performs well however, when you get into the management and administration of the company, they go downhill drastically and it’s not the Customer Service people or the agents that you speak with on the phone it has to do with the higher level, executive management, general accounting, principles, Board of directors. I was advised at the onset, from friends and other people as well as my own gut feeling, they told me, “Run from Sunrun”. Unfortunately, it was too late. I cannot run. I’m stuck with them for 25 years. Don’t you do the same. Just make sure that everything is transparent because they don’t tell you everything and if you don’t know to ask, then you don’t know.

Today is now night eight with a partial blackout in my home. This partial blackout covers the entire master bedroom (MINE) and ONLY the light in the master bathroom!!! I'm baffled too! The original breakers covered the entire master bedroom and bathroom! How the master bathroom outlet can still be hot but the light out is way above the pay grade of the two independent electricians who were here last night. The sales people from Sunrun spent the first seven days and nights attempting to get me to hire an electrician, paying hundreds and hundreds of dollars out of pocket, to repair what they claimed had to do with the actual wiring in my home vs the wiring of the electrical panel. In addition there is a double 30 amp breaker labeled air condition. I do NOT have air conditioning. At this time, November 12, 2025 it is undetermined what, exactly, is wired to this double breaker!

My nearly 60 year old house had upgrades for the system, necessary. But the system is working better than expected. Only thing better would have been having an EV charger included. I have two immediate neighbors with solar, three houses in a row. More people should consider as this really helps the electric grid.

I tried another company, but their estimates were higher than Sunrun, which made me decide to go with them. The installation was shoddy though. They put in the system, and it took almost a month for them to come and hook up the power. So, we were losing that money out on the system and nobody called to check on what was going on with the process. My experience with Sunrun wasn’t the greatest but it was good.

I chose Sunrun for solar panels, and I’m very happy with the experience. The team was professional and attentive, explaining all options clearly and helping me choose a system that fits my home and energy needs. The installation went smoothly, and the crew was polite and efficient. I love being able to monitor my energy production and manage bills through the Sunrun app. My electricity bill has already gone down, which is a nice bonus. The only small issue was a slight delay in installation, but overall, Sunrun made the process simple and customer-friendly. Highly recommend!

My daughter came to live with me, and I thought I'd better get the house in shape so when I go, she'd have something to inherit. Solar is part of it. However, it took a lot of time to get all the permits. Also, the system didn't want to work at first. But Sunrun got it straightened out and it works fine. On cloudy days we don't make much electricity, but that's to be expected. Everything's good.

There was a local gentleman, Ron, that was in the neighborhood, and brought solar energy to my attention. He worked for Sunrun. Switching to solar energy has been so far, so good. There were a few months where I had to pay National Grid a little bit of money, but it was during the course of the summer, where the AC units are running, but it wasn't that bad. Now, this month, I finally got a bill from National Grid where there was zero balance.

Switching to Sunrun was easy. I made an appointment, and they came and after that, they put the papers through the file. It's the first time that I have this kind of system, but it's working well, especially in the summer. The price I paid for it is worth it.

My brother told me about Sunrun. They did a good job on the presentation. Also, the installation was fairly rapid. The installers came out, did their job, and that was it.

Sunrun did everything. They came, did it, and left. They pulled the permits and got the inspections done. The only thing I did was move some things away from my electrical panel for ease of access. My salesperson is responsive. He gets back to me. Also, the app works. I look at it from time to time. I wish I had more panels. I do not understand why Rhode Island Energy gets to tell me how many panels I can have. I don't like that. I got nine panels, but they go by my usage, and Rhode Island Energy doesn't want us to make more than we use. They still want their nickel.

When I was concerned about my electric bill, I chose Sunrun because it sounded good. I didn't have to do much. They took over. I like solar energy. I save some money on my electric bill.