Sunrun Reviews

I absolutely regret signing a contract with Sunrun. My rooftop solar system shuts itself off every time it rains or snows, requiring a restart process each time. Sunrun never notifies me that my system is down, so if I don't check it in person or visit the website to monitor my output, I would never know. Or, better yet, it just completely turns itself off, which requires a technician to service it, which generally takes more than a month to schedule. Seriously.

SUNRUN SOLAR PANELS is the most disrespectful, distrustful, unprofessional, and sneaky business I have ever dealt with. They are unethical schemers. On December 2018 I got the panels install at my house, on April 2019 I got so many pigeons that it was raining poop on my back yard. The kids were getting sick, even the dog got sick. I called SUNRUN to see what could be done they said the have an independent contractor that do the fencing around the panels. I called them to have an estimate they said that they could past by the house and then email me and estimate but that never happened. I called a couple more times LVM nobody got back to me.

My experience with the company it's very poor. I have been contacting the company regarding the my solar panels are not working over two months. Today a tech was suppose to come over the house and did not show up or call. I am trying to contact someone, who can direct me to the right person so, I can get somewhere. I did called again today and they said they will call me back. They gave me a claim # **. I will appreciate if I can get help. Please I am paying for a loan which the Items are not working.

Got my system through Costco, installation was great, fixed a water leak after a heavy rain. Problems occurred almost after 1 year of the Maximizers failing in random areas of the panel strings. Some of the Maximizers would fail almost every year, Prompt service was very good. But the system has a weak link, either connections would fail or the Maximizers would not talk to the network. Last year half of the system failed and I didn't know about it except when I got the true up bill, almost $1600.00. Called the power company, no help, Called Sunrun, they sent out a tech to analyze the system. Found some connectivity problems again, found some of the Maximizers were not working, Sunrun ordered parts. Finally 2 weeks later the system was repaired, I have 1 year left on my warranty, can hardly wait to pay for service calls, Would like a more reliable system on my roof. 2 1/2 stars rating.

Experian decreased my FICO score as a result of the credit check the salesman ran. (Turns out I wasn't the first person to experience this.) When I told him about it he said it wasn't supposed to happen. The best he could do was ask the credit dept to address the problem. They told him I'd have to wait 6-8 weeks. I emailed the credit dept, demanding the problem be corrected immediately; "Kaliesha" replied asking me for a screenshot of Experian's report. Even though I'd never done a screenshot before & had no desire to, I learned how & sent the image Experian provided me. Credit dept then told me it wasn't enough info. Experian hadn't given me any details beyond what I already sent, so I asked Kaliesha to have the sales rep get it--by that point I'd worked much harder than I should've had to.

I placed my order thru costco and Sunrun has installed my solar system in Aug 2019. However, what I didn’t expect is that the brand new inverter is out of order since April 6th 2020 which is less than 8 months from newly installed. I was told that the inverter needs to be replaced. But, until now on July 9th 2020, nothing has been made enough to have the solar system fixed. I am very very upset that there is already being 3 months in the hot summer that I have to pay for electricity bills with my damn good Sunrun solar system without any confidence that it could be fixed alright within 4 months.

We had been shopping around and we liked the deal that we were able to arrange with Sunrun. We like that we produce our own energy. I just wish that we have the opportunity to install the battery system so that if the power goes down, we won't have our power go down. Since we're generating power, it's tied to the grid, but it doesn't go through a battery first and I regret that. At the time that we signed up, it was not an option. I didn't know if they actually discouraged it, but I knew since then, the pricing on those types of systems had become much more affordable, so I wish that they offered a retrofit to that. Overall, we've been pretty satisfied.

The enrollment took a while because the information that we were given was incorrect, so the rep kept going back and forth. There were a few hitches, but the installation went well. At the time, I signed up for 3 properties, so there was some mix-up there, but it was straightened out in the end. With Sunrun, there's certainly a lower monthly bill in the summer and so far, I don't have any issues.

Two years ago I had a $1,000 electric bill in August. It was a really hot month. I had been thinking about going solar for a long time and that was finally the last straw that broke the camel's back. I looked at a lot of different companies. I went to Costco and Sunrun was one of their vendors. We trusted Costco with a lot of things, so I thought that if I'd have any kind of issue, I could always fall back on Costco. It was pretty pleasant to deal with them. The guy came out and surveyed the house. Then about three weeks later, they came out and did the installation. They were done in one day so it was pretty painless. They put a battery in and they have this software monitoring that can be downloaded to keep an eye on the system. Also, Sunrun did the solar loan and they arranged it for me. It was so transparent.

I got my Sunrun from Costco. I spoke to them and it seemed like an opportunity for me when we talked about electricity. Sunrun seemed like it was very good. Until now, it looks very good. It's working. They're wonderful too.

Sunrun's installers came and did their job. When they put the equipment up on my bedroom's roof, my sheetrock started to fall. But they told me that was not something that they caused - that the sheetrock on my bedroom was loose. I didn't know what to do about it, but they brushed me off so I wasn't very happy about that. It wasn't like that before they put the solar on there, but it's still there and it hasn't moved. It's not getting worse, but it's not very good either. So, I would have to put a piece of wood up there to push the sheetrock and hold that up, screw it back in, and then retexture and repaint it. That's a lot of work. When you're 72 years old, that's not a fun job anymore. But other than that, I'm very satisfied. Going solar has been a good thing for me. It's not as cheap or inexpensive as I thought it would be, but it's there.

Sunrun's enrollment process was really easy. The problem in the beginning was the system wasn't connected and it wasn't coordinated correctly with my electric company. So, my bill was higher than I thought it would be. We remodeled the house and bought it, and then it was under construction for a year. Sunrun did not put enough panels on initially because when we bought the house a year prior, we haven't lived in here, so they didn't have a true bill of ours to go off of. They installed panels based on prior bills. So, about 80% of my bills are covered. Now, it's much lower.

I went solar for the cost savings and Sunrun seems to be working fine. The sales rep was good and the installation was pretty painless. There was no interruption in my service. However, the price goes up a little bit more often than annual. It could reach a point where it doesn't make sense anymore but right now, it still does. Sometimes I wonder if it wouldn't have been better to just buy outright.

Sunrun worked out good. They did what they were supposed to do and have done a good job of installation. I did not need to make any payments to them initially but every year, it goes up by 2%. Last year was $41. So, now, it is $43. It's a 20-year lease, so after 20 years, I can buy the system for whatever the price at the time.

I was a purchaser many years ago. I went out for at least 3 bids. They all varied with what they were gonna do, and I picked Sunrun ‘cause I was happy that the guy wasn't overselling me. He was real knowledgeable and nice. I also liked the fact that the rates were locked in. After I did that, everybody’s saying they’re gonna raise the rates of electricity again. I'm happy with everything except for the installation. I'm unhappy with the roofing guys from Nevada or California that Sunrun sent out here. I wouldn't hire them to do a dog house. These dudes apparently never walked on a tile roof before and they destroyed my roof. They tried to patch it. I took photos of that roof before they got on it and I also took photos of what they did. I called them up and said, “That's not gonna cut it. You guys didn't even put the right tile on the roof to fix it." They came back out and didn't do anything. I could tell from the photos I was taking.

Sunrun approached me at Costco. I asked them a few questions and we did an appointment for the sales rep to stop by. Sunrun is pretty good. When I was fairly new with them, I called one time because I was making a lump sum payment and their customer service was great. I'm very happy with everything. Now, I'm only paying $11 a month on my electricity bill.

I was talking to Michael ** for installing Solar Energy. After reviewing my annual electric cost, he sent me proposal in four meaningless pictures. I told him I wanted to see on paper, instead of, 'he said, she said'. He was reluctant to send the details in writing in terms of the contract. Instead of satisfying the client, he was so rude to hang up the phone abruptly, When I requested to view the contract. He wanted me to agree verbally for what the story was giving. Highly Disappointed!

I was interested in the benefits of solar and reviewed a few solar companies and chose Sunrun. They offered a package in terms of its rates and what they would do to my roof. They turned out to be a better package and opportunity than the other providers. The installation process was fine. They did things as they projected. They did it on a timely manner. The system has met my expectations in terms of its efficiencies and it seems to be working as advertised.

I liked Sunrun because there wasn't a large out-of-pocket expense and they don't put anything against your house. They have excellent customer service. The lady that came out to introduce me to their solar company was very good at answering all questions. She was very thorough. Even afterwards, I had a question and I was able to call her and get that question answered. The folks that installed the actual product came out and installed it. There were some issues with my electrical and they helped me assess it. It was my issue so I had to fix that, which was no problem but they helped me address the problem and it was taken care of. It was pretty good. I'm seeing a difference on my bill. I have recommended someone to get Sunrun and they actually did and they loved it.

Sunrun maintains leased solar power systems. Not, my problem goes back to the end of March, my inverter has been shutting off with an Arc-fault error. Though it shows an error it if reset the system continues a brief time before it shuts down again. Sunrun sent a technician to repair system. The technician did nothing but report that the system was up and running. The technician had come at a time outside my scheduled appointment and did not announce his presence. He had come at a time that the system was running.

Sunrun misleads you into believing you’ll be saving money. My bill is higher than before. They make promises they don’t keep. Once you’ve signed the customer service disappears. My roof leaked as soon as they installed panels and it was a fight getting them to fix it and it took them 6 weeks! Pigeons have nested in the panels ruining my yard & AC. My panels have even stopped working & Sunrun does nothing. The panels never produced enough to cover my use even though sunrun promised they would. Worst mistake of my life using them.

I was just not bowled away with the whole Tesla choice. It seemed overwrought to me. My daughter's a big environmentalist and was nagging me, so I thought, "Okay, why not?” Also, I like that with Costco, you got more of a warranty and the rebate, and I like Costco. The salesman that came to my house was really informative. He was pretty helpful. But I already made up my mind. He walked in and I told him I wouldn't do it unless there was battery backup, and there was. The installation was okay. I had a problem where it caused a leak in the roof and it was raining horribly when I found it. I called Sunrun and I had to get a little pissy about that, but they sent a painter out to repaint my kitchen that day and he was great. I'd use him again.

We bought the house with the solar installed. So far, we have not had to do any upkeep and it has been very seamless. I really enjoy being able to see my bill and see exactly how much we saved, as well as how much energy is put back into the grid every day. Right now, with our short experience with it, I'm pretty happy.

I wanted to go solar to go greener and to lower my monthly energy bill. I chose Sunrun as it was convenient. We went through them through Costco and their rep was good. Everything's fine and I'd pretty satisfied. All my concerns are more with Duke Energy, the local energy company, than Sunrun.

We were looking into going solar before. We've noticed that a lot of families said it's done big changes, neighbors, other places where we had lived before moving into the home. The Sunrun rep was really pushing it and saying that it would help us save a lot of money on our bills so we went with it. We didn't know how much the house would actually spend because we just moved into the house and we got the solars at the same time. We've had it for a year and a couple of months now. I was paying $98 on the solar and I was paying 150 on my light bill. So I was still paying more than what I would be saving. I also don't understand why it says that we sell $230 to APS, but I'm only saving $38 or $40 a month. That makes no sense to me.

We live in Pleasanton and our PG&E bill was around $500 every time. I went inside the Costco and talked to Sunrun, got solar and now we're happy. We did all the paperwork which took about a month. The installations worked good. It took one day and they finished it. The system is good and working fine. We now pay around $120 and on winter, we pay close to $200 because of the gas and we use the heater.

Sunrun had the best deal and was the most up-front. A lot of the other competitors either wanted to force us into a contract without looking at all the details or were really expensive and wouldn't be up-front with paperwork or documentation. Sunrun was really good about communication and gave us full copies of the contract and everything we needed. The changes they made were just common sense stuff. There was no bait and switch, which I've seen complaints of other companies on. So Sunrun was a really decent company. The installation was simple. Everything got done without any questions or any problems. It was about 2 days' worth of work, and they weren't even in our way.

Hello Consumers: I would like to share my ongoing experience with SunRun solar company. I had solar installed at my residence 2 years ago. Couple of months ago I noticed that solar is not generating production and same time we kept our home on sale (April, 2020). I called Sunrun customer service to schedule an appointment. This is during COVID pandemic. 2.5 weeks later service guy visited and found that inverter needs to be replaced and I was told that in 2-3 weeks inverter will be replaced because they need to order, don't have any in stock. this happened in 2nd week of May.

I have a contract with them where I pay them so much a month and they guarantee that I will have at least so much electricity a year or they will pay me for what I don't receive. They also maintain the equipment.

Going solar was something I was contemplating. As far as energy is concerned, I was convinced it was a way for me to reduce my cost, granted it was done intelligently. And I thought that it would improve the value of my house on the market if I was selling it. But I was avoiding it because of the upfront costs that I couldn't afford. Then, when Sunrun contacted me, they convinced me to go with them because of the program that resolved the issue of the upfront money. I was very satisfied with the enrollment all the way. Communication was great and I was not pressured. And I was clearly explained what would happen, when it would happen, and what it would imply for me.

I got my service in 2013–before batteries were a thing. Sunrun now sells batteries, but refuses to alter my service in any way to incorporate a battery. I understand it would cost money, but they are unwilling to do absolutely anything with a leased system. The only thing they will do is charge through the end of the lease, and charge me for all my equipment. Zero flexibility. I’ve gotten quotes from several local solar companies and they are all cheaper and more flexible.

Everything I use is electrical so I was looking for something cheaper and decided to go with Sunrun. Enrolling with them was very easy. Everything was done by the company and I was surprised that I didn't have to do anything. I was very, very happy. It took a good few months because of the permit. Then, the installation took like a day and they were working fine. Everything was very professional and everything looks good to me.

I had been looking into solar for quite a while and I had a couple guys come over and give me a demonstration. When Sunrun came and knocked on my door, I liked the presenter. He wasn’t forceful nor was he trying to act like I didn’t know what I was talking about. He listened and I listened to him. His presentation was solid and I liked their product, so I went with him. Costco was also backing it, so that confirmed it for me. I was told the process was going to be a bit longer than it actually took, so I wouldn’t be too anxious for it. I’m a salesman, so we always say, “under promise, over produce,” and when the guy came in, he was in and out. He got it done and the process didn’t take long. It was very simple and they did a very clean job as well.

I have had solar panels on our house now for 1 year and 4 months and the Inverter broke down twice already within 4 months apart. We had a power surge and the system was not able to reboot itself so now SunRun has to come out, who knows when, and replace the inverter. In the meantime, living in Arizona where the temperature has been over 100 degrees every day, it means paying higher electric bill.

Initially our system was working fine and the installation was super easy. However we noticed that our system had not been producing solar since 02/2020 which production did not catch and we did not notice it 'til May 2020. I had to call twice to find out when someone was going to come out to fix it. Well the technician came out and did not fix it. I did a Google search of the error code and found out it is a hardware issue. I do not know why they did not just send the equipment needed to fix it. I have sent several emails that have not been answered. I am paying for my solar lease and sky high electric bill because the system is still useless. So we are pushing almost 4 months without our solar system working. I would not go with SunRun again.

I went through Costco, including follow-up, and the process was fine. There were rules and regulations, which are a Costco satisfaction guarantee. It took Sunrun a long time to do the installation because of the city permit, but once they got it, they got everything done in two days. I had a couple of issues with the worker, but I complained and they came back and fixed it, so I’m really happy with it. However, they need to improve the finance company they used. Loanpal is the worst company to deal with. As far as Sunrun is concerned though, their customer service is great. Perfect. When I need them, I call them and they're there.

When the representative explained to us the pros of solar, he ignored to mention that we will be obligatory moved from from a tiered plan with SCE (which we had before) to the time of use plan. As my bill was never too high to start with (never went into the 3rd tier), that means I will now pay 1/3 more than I did before: I learned this from SCE agent over the phone. So, I ended paying Sunrun high cost to fix my roof (which I never saw, they sent me photos!) and gave my roof for 30 years for a company that will make me pay more for electricity.

I was trying to save some money and then I found Sunrun through Costco. Enrolling with them was easy and after that, they just came in and installed the panels in one day, and then they were gone. The process was really simple. Now, it’s saving more money and I have more of a set bill too. Also, I've had them for over a year and every time I have had an issue, they've been good with me.

My father had solar panels at his house in Bend, Oregon with Sunrun. It took a while to get started with Sunrun because I live in a three-story condo so that required a manlift. There were issues during the inspection where they had to move one panel and move it to another part of the roof. It took a few days. But then once it was up and running, it seems to work as advertised.

I happened to go to Costco and Sunrun had a booth there. A couple of my friends got their solars put in through the company and I trusted my friends' judgment. They had done the analysis and they thought Sunrun was good so I went with them as well. The salesperson was good and he was patient. He came a couple of times and answered all the questions. But after the implementation, what he said was a lot different from what was happening. I wasn't too pleased with the team that came to look at the system. The last team came in probably four weeks ago and they fixed a problem under 45 minutes. But for the same problem, the previous teams said, “Can't be done.” I have written Sunrun's customer service about my feedback. I have no idea what they do with the feedback and whether they work with the teams, train them, and talk to them. Right now, it's okay though.

I sign up for information on solar, I get a call from Sunrun you can till it was scripted as it sounded like a recording. Why not find out who you're talking to first, make it at least seem like customer matter as it only sounded like you only cared about the sale. Why would I do business if I don’t even feel that I have some value upfront. Your sales person pushed me away.

Brook ** knocked on my door. We sat down and talked for about an hour. She explained the plan very thoroughly and alleviated all our concerns. My carbon footprint has been reduced. My monthly electric bill has been reduced. I am happy with the service. My sales rep is a TTRPG nerd, which highly influenced my choice of rep. If you are interested in this service I recommend that you contact Brook as your rep. Her contact is as follows: Name: Brook **. Phone: **. Email: **.

After several emails and phone calls, we were just informed by Customer Care Rep Joyce ** that the referral fee for a system that was installed a year ago would be processed in four to five weeks. The installers were good guys who worked hard. Most interactions with the corporate people have been frustrating.

Haven’t really had service long enough to make final decision on company. However, what I was told during my initial sales pitch doesn’t seem to match the contract. I was told that if I wasn’t satisfied and/or the system didn’t perform as designed, I could have the hardware (solar panels) removed at no cost to me. Company doesn’t appear to honor this pitch.

Sungevity was either a subsidiary or taken over by SunRun solar company shortly after I had solar panels installed. SunRun's customer service has been difficult to work with for issues that I brought to their attention. Having paid in full for the entire lease, I feel that I have no leverage or recourse to address my issues as my contract indicates they would remediate. I am happy having solar, but not happy with SunRun.

They didn't put enough panels on my roof and I still pay high electric bills. Have tried to contact them and they NEVER get back! Have tried to call the salesman who sold us the package and he no longer works for Sunrun.

Good they do finance but there is only one place and it is either 10 or 20 years. It comes with a little warranty but you can purchase extra. They also do a lease plan if that is what you need. Overall they are good. I get mine through Costco.

I I didn't have a problem understanding the information given by the representative. He did follow up with me during the solar panel box installation. Everything was done via email for the CenterPoint Energy company. When the Installation people came they called a day before to let me know what to expect. They were at my home most of the day installing the panels. Everything went as planned.

Sunrun explained the package as buying the equipment over 20 years. Monthly payments based on solar energy production. Package was a power purchase agreement where Sunrun owns and maintains the equipment and after 20 years the contact starts over again. The price per kilowatt of solar energy produced increases each year; at the end of the contact it was over 50 cents per kilowatt produced. The contact benefits Sunrun in all ways and does little to benefit the homeowner. Sunrun receives the rebates, not the homeowner. The homeowner is charged for solar energy produced by the panels whether it is used by the homeowner or not.

I do not recommend SunRun if you have any desire to sell your home within 30 years of signing a SunRun contract. They do not credit your account until YOU send them the paperwork for selling your house. They don't prorate it to the new owners like any other utility, they do it when they receive the paperwork. Also, they continued to charge me 14 days after I sent my paperwork. Sold my house 12 March. Charged for the month of March on 28 March. Sent my paperwork for the transfer 30 March. Charged me again for 1 month + 2 days on 14 April. Even though they charge in arrears, they still charged me and my transfer coordinator and even the e-mail I sent to the CEO is ignored. I will never work with SunRun again.

My solar system has been installed a year ago, due to technical errors made by installers, the system has not produced electricity for a year. From May last year to the end of November, I was ignored by Sunrun, despite the calls no one responded to the situation. In November they wanted to connect the system correctly, which I did not agree to. Because of the coming winter.

Stay away from Sunrun! It is the worst company that I had to deal with! I’ve been trying to get them to visit my property in order to fix the display on the panel for past 3 months! I’ve done everything they asked me including pictures and videos of the panel! The panel is making loud clicking noise that radiates inside the house and I’m being told it’s normal! The panels are dirty and they are supposed to wash it, however I’m being told that it’s producing its KW! Absolutely do not buy property that has a lease with Sunrun because they will have you sign a form that basically says I can’t sue! At this point I’m looking for a lawyer to take over as it’s pointless dealing with Sunrun! Save yourselves the headache and stay away from Sunrun!!!

Sunrun installed a solar installation on my house roof 14 months ago. Everything from the initial sales discussions through to system start-up went smoothly and efficiently, no surprises. The installation managers were easy to work with and flexible. I had to delay the installation due to roof hail damage. The system has worked without any issues.

I called Sunrun customer service to get my display repaired on my inverter. They told me they would not replace it so I asked to talk to the manager. They told me that they would not warranty that item. Then I called back and talk to a manager, set up an appointment for March 17 to get it repaired or looked at and they never called or showed up.

This is my first review ever, which indicates my level of dissatisfaction with this company. We explained our electrical needs to the representative, which included adding an air conditioner, EV, and increasing sq-footage of house. The representative created a design that was way undersized, and installed an electric panel for additional $2K+ cost that was 100amps - which absolutely did not fit our needs.

The salesman was very nice but promised things that his company, Sunrun, did not uphold. We had Sunrun contract to replace our roof before the solar panels were installed. Sunrun said they would ensure the roofing company, out of Burlington, would do a good job. The salesman went on to say that the company is great cleaning up, making sure there was no nails remaining.

We signed up with Sunrun to purchase (not lease) a solar energy system. After going through the process of passing the engineering inspections, getting approvals, financing, etc., the contract was signed in July 2019 with install scheduled for October 2019. Then Sunrun bailed with no (initial) explanation. On installation day the crew arrived, but promptly left after two hours, claiming they were "missing parts." After waiting for word from Sunrun, we contacted them via phone and email, but never received word for weeks...until we received a generic CANCELLATION notice from Costco Services Dept., NOT Sunrun.

I was tired of paying Edison, which got me interested in solar energy service. I also like the fact that I have the battery backup. The installation took a little longer than we thought it was gonna take, but that was fine. However, we had a little glitch in the system. The first time it went out, it was a little difficult to get ahold of somebody. But once we figured it out, it was all good.

I’m an Ambit consultant and we work hand in hand with Sunrun. It's a marriage of convenience. Ambit and Sunrun work together in a lot of states. Enrollment was very easy. Permits were handled by Sunrun so I had no necessity to go to any supplier or utility to ask for permits. I didn’t even have to go to the Village and ask for permits. But after I signed up, I actually put them off because the weather in January of last year was so horrendous. We had a couple of days that were minus 20. I called up and told the girl in the office not to send anyone to work on our roof in that weather. She said she was glad I was aware of that. I had worked outside for a lot of years. I know what it is to work in weather like that and if you’re on up high, you’re exposed to a lot of wind – not only the temperature. You have a lot of wind chill. I understood the people were not making any money but in the long run, they're better off.

I’m a Costco member, and Sunrun had a display at Costco. We trust Costco, so we decided to use them. Sunrun was easy to work with and they were responsive. They’re a big company, and that gives me some security. The installers were good as well. They communicated well and answered my questions. I’m glad I did it. But I wish their phone app was more detailed. Otherwise, I’ve been really happy.

I started the process with the company through COSTCO. Initial evaluation went well. Shortly after, I was told I was only partially approved for some panels and would have to pay $15,000 out of packet (to which I reluctantly agreed). Later, I was told I did not need the second contract. This, because now the trees were blocking too much sun. I was at the point of waiting for the permits...and today I am informed that they can no longer due the job. "You should try another company". THIS IS COMPLETE DISREGARD FROM MY TIME AS A BUSY PHYSICIAN. CONCLUSION: DON'T WASTE YOUR TIME.

I was already considering solar and Sunrun’s power purchase agreement rather than buying the panels outright stood out to me. Their representative was very responsive all along and very patient with us because we took a while to decide. The installers were amazing. We have a super-high roof and I was a little bit nervous and shocked but they managed it easily. We’ve been producing solar energy for close to two years and I feel good about it. It has all been super easy and it's nice to know it's solar. The money I’ve been putting out is $20 less per month. I'm just leasing them but at the end, I could renew. I’ve told a lot of people about going solar. It was a no-brainer especially because of saving money and then, there were some promotions available as well. My city gave me a $100 promo and there was one through Comcast as well for $500.

I have been call for over a month to get reimbursed for moneys taken out of my account after selling my home. I keep getting the run around, excuse after excuse. Here we are and I still have not received my refund. Worst customer service response ever!!!!

I found out about Sunrun through DC’s government website but I heard about Grid first, and I learned that the program was through Sunrun. I filled out the online form of interest and somebody called me back within a day or two. I wasn’t consistent with following up and they called me and let me know that the program was free based upon how much money you earn and just to submit the required documents to see if I qualify for this program. Once I did that, it was an easy process. Everybody was nice and very helpful. Being a first-time homeowner and being a single mom, I was looking for an alternative way to save money and I’m very satisfied with the product.

I’m concerned about the environment and I believe in solar power because of its clean energy. I may also save money in the long term. Enrolling with Sunrun was a good experience. It was time-consuming to get the system running, but they were helpful throughout the process. They were courteous and they were always responsive to questions. I’m pretty satisfied with Sunrun. There is no maintenance or anything involved but the savings just show up in our bill. Their price was a little bit on the high side, but I told our neighbors about Sunrun.

After 6 years after installation I determined one of my inverters failed. I called Sunrun support to report the issue. In 2 weeks a tech came out and determined indeed the inverter is dead. The customer service and associated emails stated the inverted would take 1 to 2 weeks to source. After several weeks, several emails and calls to Sunrun support they keep telling me 1-2 weeks. No sure where to go from here. I am getting ready to purchase from an alternated solar company, which has the inverter in stock locally from a distributor. I am losing $100 a week. Bottomline don't buy from SUNRUN. They're a bunch of crooks. Thanks.

When we moved, our new electricity costs were ridiculously high although we hadn’t changed anything that should have made an impact. We literally moved from two minutes away so it wasn’t even like we had lived somewhere far away. So, when that happened, we started looking for other ways to save on our electricity. We did a couple of little short stints with third-party electric providers but trying to get them cancelled on time and everything was a hassle. We started thinking about solar and I saw that my friend had gone solar and she was saving money, so we decided to look into it. At that time, our sales rep was working with a different company and I just got a hold of the person that she recommended who happened to be working with Sunrun.

Sunrun was one of the best companies that I’ve dealt with in a long time on a professional basis. They had a better price and plan. They seem to have their act together. It is well worth it with going solar and I'm saving a lot of money. I’m a plumbing contractor. I go to a lot of houses every day and I refer everybody that ask about solar to them. Sunrun was great. They did a timeline which was phenomenal and they got the job done. They emailed me every step of the way and I was never in dark on what was going on. It was a great experience dealing with them.

We have an electric car and the main thing about what Sunrun was offering was all the electricity would be provided by our solar. It’s a little complicated process, but they explained it nicely. During daytime, we produce more and we put it back into the grid. In the evening, we take from the grid. When we’re at the time of usage, it’s gonna be a little bit less money. That’s how we have net positive. However, when they signed me up for the loan, they should have told me it was gonna be 8% initial charge. I found that out after I signed all the paperwork, and at that time, it was too late to back out. Also, if I have researched it, I probably wouldn’t go with the Sunrun because after that, a couple of my co-workers installed solar too. Looking at their facilities, their app is very accurate while Sunrun's app is not that accurate.

I've had the system for 5 years and not had an issue with Sunrun until a few months ago. My system indicators have not shown any power generation for the past four months. I called customer service to report the problem. After several weeks and no response I called again. They directed me to call their service supervisor directly. I called several times leaving a message as the service manager was never at his/her desk, no replies. Finally I called the first number back and expressed my total disgust with their quality of service. About a week later a service technician showed up. Replaced the meter and told me the system would be rebooted in two days. It has been over a week and still no power generation. Now I'm told it will be next week before someone is able to man the computer at their service center to reboot the system. Had I know this was their quality of service I never would have chosen a different provider.

Our bill was $400 in June and July, which was the average for California. It was expensive so we decided to go solar and I am completely satisfied with my decision. It has been great so far. I found Sunrun on the internet. They took care of everything during the enrollment process. It took a total of three months because of all the permits that needed to be pulled but they communicated and the app let me know what stage I was in. The installers took care of the colored pipes and cleaned up, and everything was really nice.

We were in a new place and going solar seemed worth looking into. A sales guy came and visited twice but he didn’t give us all the information we wanted. We decided to look around and we looked at a better economic deal in general and places that enabled us to buy the equipment ourselves with the low-cost loans from the state. It would’ve been a better deal if I was younger but in our situation, doing the lease made a lot of sense, which was what we did. Early on, I had a question or two that I needed to get an answer to. I didn’t understand what was going on but I had no serious problems. There was a lot of hold up during the installation because the rules changed just about the time we were about to set up. It didn’t affect us as much as it affected Sunrun and it was a lot of paperwork for them so it took longer than we expected but it was not their fault.

I’m an electronic engineer and I know the value of solar energy services. Primarily, the issue has to do with higher utility bills, which was why I started getting into it. I ended up looking over the contracts between Sunrun and two other companies to see how they structured it and what they promised. Sunrun came out on top and enrolling with them was straightforward. Since the installation of the equipment, the utility costs for me have gone significantly down. I have neighbors that I’ve talked with and they’ve talked with Sunrun. Their experience is different than mine because things have changed since we had ours put in. So, the landscape has shifted a little bit. People should check them out and do their due diligence and pick what's best for them.

There was a person walking around the neighborhood when we were sitting out in our deck one day. I've always been wanting solar but I never pursued it. I was relaxed and had a few moments so I talked to the guy, which I usually wouldn't do. We ended up enrolling in the program and the solar panels were installed. The installation was a piece of cake and the guys who did it were great. Customer service was top-notch too. Sunrun has given us what we want. One thing I dislike though is the stinking bill we get every month. But other than that, it does what it says and it works great. It would also be nice if we could convert it to have battery backup at some point and to know we have that in case of a power loss, rather than having a generator. I'd like to make sure what's available to us if we wanted to and what that cost would be. All in all, Sunrun got the system going on and they're good.

I've been procrastinating for years about having solar panels installed. I waited for the programs to get better. Then I saw the incentive package with a couple of thousand dollars worth of gift cards. It seemed to fit me and it was time. I ended up with a free roof. But if f I were younger, I would recommend buying as opposed to leasing. One would be far better off in the long run but seeing that I'm 67, it didn't make any sense to spend that kind of money so I didn't lease. Apart from that, Sunrun has been great. Anytime I had any questions or issues, I made one phone call and it would be either taken care of or the questions were answered. The installers did a great job too.

I read the reviews and ended up picking out Sunrun. The installers were very professional and efficient. They did well. Then initially, it looked like there will be a credit. Right now, it's become making payment again. The usage is very similar as before but they're not charging too much. They charge 10 to $20 range per month. Overall, everything went smoothly and I don't have any negative feelings about the service. In fact, I will get a second home and I'm thinking of installing Sunrun.

Everything was great with the installation and the communication. The young lady that we first talked made it sound too good to be true, and she took a topographical photo and she said we were good for the 23-panel installation with 99% efficiency. About a month and a half later, they sent a gentleman out for a site survey. He came out and he saw the trees. He said these trees are 30 feet taller than what the aerial photo had. When we started the process and signed the contract, he did not say anything about that there needed to be any kind of a modification to the 23 panels that we were promised that we signed the contract for. When we got the first bill from Met-Ed, we noticed that it was exceeding with the Sunrun bill that we originally paid Met-Ed before Sunrun ever came into existence.

I've been hearing about solar for a while and we got solar panels on our building at my job. I got Sunrun off the internet and the rep was nice. Enrolling with them was smooth and there was no headache. I didn’t have to go out of my way. The installers came and put it up. They explained and did everything. Right now, the bill is $110. It used to be about $80 so maybe we didn’t have enough sun for the panels to work properly. But I’ve been producing solar energy for a year now and it's nice to have to save you energy and money plus, it's maintenance-free, which is what I like about it. I don't have to worry about it so I don't have to babysit it and everything's good. I got a lot of friends who would like to have the solar panel too so Sunrun gotta learn how to do it on flat roofs. I got a lot of business for them.

The first several months were very rocky and there were a lot of hiccups. But once it started to go and work, it’s been great. We’ve been producing a lot of energy. We got our true-up bill and it was $400 from Edison. They didn't count the first few months because we weren’t producing anything for several months. That was when we had to go on Edison for a while and that was what was reflecting in those true-up bills.

I was trying to save some on electrical bill and looked into solar energy services. Sunrun was advertising in Costco so we thought Costco probably won't have someone that is not reliable to be part of their program. Enrolling with Sunrun was straightforward and the reps were helpful. The savings isn’t big but we do save some money. It’s gonna be a few years before we cover what we put in so we have to get our money back first.

I did a lot of research looking for what might be the best deal for us and my friends next door put solar in for themselves. I went over and looked at it to see what was going on and I liked what they had. I checked with a couple of other companies but I liked the program that Sunrun had. There was no money upfront, which was the reason I decided to go with them. They worked with my HOA and all I had to do was sign the contract and start paying monthly. The installers were very professional, friendly and there was no mess. They did it in a day just as they promised.

The SDG&E bill was too high and because of the recommendations from Costco members, I decided on Sunrun. Since I got them, there has been a huge difference in the electricity bill. I would highly recommend Sunrun.

Based on looking on the web for the service, I thought Sunrun was a good fit. The installation was fine but their customer service is beyond terrible. As part of the solar panel installation, they had to create the electric panel as well, but they did not upgrade the panel to the right specification. As a result of it, the AC in the house is not working. I kept following up with Sunrun for a long, long time and they still did not upgrade the panel. So now, I’m looking at another delay on that because it is still not being done.

We liked the fact that with their program, you can lease the system and you didn't have to buy it. They sold different things for it. We seem very happy with it, but now, we’re having problems. We still cannot get online. Their new log in tells me to get a code but it takes forever for the code to get to me. When I get the code, it tells me that the code is not good. So it’s a vicious circle. I would do anything to be able to get online. I wanna see how we’re doing as far as amount of usage and it’s not happening.

I am very satisfied with Sunrun. The installation of my system went very well and everything has been working out well. My electricity bill is a lot cheaper.

I previously had solar service through Sunrun and I got it now for a different home. The customer service from the sales people were great. It was very quick and easy. The enrollment process was very smooth and it didn’t take very long for the installation and to get things up and running. Sunrun is doing a great job.

I not receiving what I was offered to get, I am very unhappy and I am suing the company, is not right to pay for something and don’t get it! They lied to me so much, I will get over 100% of production, and by then they telling in a small latter says is only 55%. Also I gave them my electric bills for the whole year I am living here for like 20 years and after they said, was not way to see how much I normally use, just so much lies.

I had a very positive experience with Sunrun's sales reps. I had done some homework so I didn’t need to be sold on going to solar, but I needed to be convinced that they would put a good installation up and follow through, and they did. There were no surprises. The installation and cleanup was very professional. Any time I had a question, I can get a hold of somebody. If they didn’t have it, they’d go find someone with it. Plus, their website and tracking work well.

I purchased a house in December and it already had Sunrun installed. It’s been pretty good.

We had been looking at getting solar energy service on and off for a couple of years and we finally decided to do it. We got Sunrun solar through Costco. Their sales guy was wonderful and very informative. He really knows a lot of information and was upfront and honest about a lot of things. He really stepped in and got me what was promised. Then the installation went really well when it finally got agreed upon.

My friend was telling me how good solar is and when the salesman from Sunrun came to my house, we did everything at that time. Then, I left a question to him but he never did a follow up. I called him twice and one time, he answered and said that he would call me back. He never did. A lady called me and I complained. The second salesman was much better and I’m very satisfied with Sunrun. I made a mistake though and took a 20-year loan. I should’ve paid it all at once.

My wife is a paralegal and she had me verify a lot of information with the sales side of it. We feel that there was a lot of misrepresentation that went on, and I have this documented from the emails that were sent to me. In trying to clear that up with the customer support, all I could get was, “Well, you should’ve read your contract. We’re not responsible.” To this point, my initial contact there did get back in touch with me and she said to give it a year and see how it goes. She added that sometimes you have some up and down months. She said that they constantly monitor the system to make sure that it’s producing what it should be producing. I told her that it was not. It was producing half of what it should be producing.

We met a Sunrun sales representative in March of 2019. We were pleased with all the benefits of going solar. As both me and my wife are retired, we looked at this as a means to save on our limited income. During the process, the rep, Hunter ** promised that if we install a new system we would receive a thousand dollar sign up bonus. We went online in July 2019, and though I'm pleased so far with our solar system, we're very disappointed with the fact that no bonus ever was delivered. We have tried numerous times to contact service center as well as making calls to Infinity, which I was told from SunRun that they have to release approval of the bonus first.

In early 2019, we contracted with Sunrun to have one of their arrays mounted on our roof, with the usual contractual agreement. Their salesman pretty much stated that, in addition to monthly power savings, we would get a refund from the power company after the annual "true up", when the additional power created by the system, over our usage, would be paid for (to us).

I was counseled by Joyce ** at the Costco in Lake in the Hills, IL. Joyce did an excellent job of explaining the benefits of solar for me. She took time to answer all of my questions and made me feel comfortable throughout the entire process. I immediately signed up for the in home consultation. She was available by phone after the initial consultation to answer the questions that came up after our initial meeting. She went above and beyond all my expectations. I highly recommend Sunrun, and especially their employee, Joyce **.

I used to pay an average of $67 per month for electricity. Sunrun guaranteed me that I would pay no more than $67 a month with its solar panels. I am now paying an average of $73 a month. This company just wants to sell solar panels and saves no money for its customers.

My biggest complaint is the fact that I have to monitor the panels for proper output. Yes, they say they monitor "complete" output but as long as the system is within their parameters they never say anything. My point is, am I wrong for expecting all of the panels I paid for to work properly? Last time this happened I lost production on 1 panel for almost 18 months before I caught it and have no idea at this point how long this 2nd panel has been out but I do know that it is costing me money in lack of production. Last time, it was a challenge to get a repairman out here, expect the same again.

Generally I had a good experience with Sunrun sales rep. Nothing bad to say. However strongly consider any LEASE before you sign. In my humble opinion leasing solar equipment places the company at a great advantage over the homeowner. The relationship is far from equitable. Basically the company is using YOUR property to their advantage. The company gains all the Federal, State, and Local tax credits. Zero to the homeowner. If for some unforeseeable event happens and one must sell one's house, the homeowner must pay off the lease. If the future owner does not want to assume the solar lease. The rep did not make clear what happens to the equipment if the new owner does not want to assume the lease. Worst case scenario the panels are removed by Sunrun and homeowner may very well be stuck putting a new roof on house before any potential buyer will buy. IT IS NOT FREE ENERGY!

We are senior citizens and new to Sun City West AZ. We saw their promotion on a local Phoenix TV station and noticed several of my neighbors had solar panels so I gave them a call. Several days later, Eric, the fast talking salesman who was on TV showed up at our home. Eric immediately began spewing BS to my wife and I promising us things that we suspected were impossible such as now more electric bills, a new roof and countless rebates due to government subsidies that were soon to run out and we needed to act fast. Eric promised the Sunrun panels were so effective that we would have no electric bill and would receive an check/monthly rebate from APS.

I don’t advise any, I mean anyone to get solar. It’s a racket. The salesman will Lie. I added up 12 months of Edison and then I added up 12 months of Sunrun and I pay $500 more than I did with no solar! That's no savings at all. That’s $500 in the hole. And they won’t take it off my roof. Don’t buy any solar. It’s a 20 year mistake.

I was excited when we put in our system. The Rep came to our home and we reviewed everything. Leasing sounded like a good deal for us. Sunrun was going to maintain the equipment. We have had 1 visit since we put this in a few years ago and that was to replace a meter. Originally we added a couple of extra panels as we were going to get Spa. We haven’t added anything but a few small appliances to our home. It doesn’t produce enough electricity and we are now having to pay almost $500 to Edison because of it. Our savings for adding Solar is in the red. Our bills were less without it. Calling them gets you someone telling you everything is great. It must be you! My advice to you is look at local companies and ask for references before you sign. Very Disappointed!!!!

I heard about Sunrun through a friend and family. Enrollment and the process of putting the solar panels up went very easily and relatively quickly. We feel very positive with my decision to go solar. With it, I have the ability to run more electronics and still have lower electric bills. There had been a few mechanical problems, but they took care of them right away. I’ve been very happy with it, and I would recommend it highly.

I found out about Sunrun because one of my neighbors ended up being one of their customers. It was about the second or third time I considered it, and then my life had changed a little bit and I decided I was going to go ahead and talk to your representative because he was here in the neighborhood. After speaking with him, my wife and I decided to go ahead and go with them rather than another company. I felt he was giving me a good explanation of things.

I have heard a lot of good things about going solar, and the salesman Vinnie sold me on it. I'm a single father, I'm disabled, I'm collecting off my pension, and my bills were astronomical, especially in the summertime. The installation team was great. They were clean and they had nice personalities. I just had my roof redone, and I asked about where the bolts go, and they answered all my questions about it. I'm happy I went solar. I'm ecstatic.

Sunrun's price was smaller, especially during the summertime. It was a better choice for me 'cause they've been easier to work with. Everything went great with the installation. I just wish they had some more follow-ups from them afterwards. I get a bill from SDG&E every now and then and I was trying to see exactly how much I was putting back to the grid, and I didn't get the right answer. I wanted something more as far as the usage. But overall, everything has been more than fine for me. I can see a big difference.

The sales representative was very professional, and the installation was good. I'm saving money with Sunrun.

My experience with Sunrun has been atrocious. They requested payment upfront. Once we paid them it took almost 2 months to install. After the installation there was no follow up. They never requested final inspection from our village and never called the electric company to turn them on. It has been 3 months since we paid them and 2 months since they installed and the panels are still not activated. We are paying our loan but not getting any electricity from the panels. They have made no effort to return numerous calls to everyone that we've called including Costco where we purchased the panels.

I was hopeful that Sunrun would save a few dollars that was why I gave it a shot. Also, it wouldn't hurt to try to do a little bit to help in being environmentally-friendly. It was easy to enroll and they did everything. We had them for three years now, but I honestly haven't necessarily seen a huge difference in the benefit on the cost side of things -- it is probably a few dollars a month overall, like when you span it out over the whole year. It is on the back of the house, so it is not an eyesore. Expedient would have to take the panels off and store them and then come back out and put them back on. Those are things that I have to think about potentially in the next few years. But, as a whole, I don't think about it. I know this comes out of my account every month. It obviously is strong, putting some of the power back onto the grid, so it saves me a little bit of money there. It is not like I'm seeing a huge difference, but I'm not complaining about it either.

I was in Costco and came by and saw Sunrun advertised. I also had a friend that had gotten solar and I called him, and it was Sunrun. And so, I called Sunrun. The enrollment process was easy. We started right after the 1st of the year. And then they called us and said we were only getting half of what we should be getting. Something was wrong. They said, "Go check and see if it's turned on," and it wasn't. There are two boxes and something wasn't turned on in it. And with them on the telephone with me, we figured it out. Since going with Sunrun, our bill is around $4. So, I don't have any problems with it. I called them once to ask some questions about getting a rebate on your taxes. And finally, our accountant told us this year we're gonna get it.

I work with a couple of guys that have Sunrun. I thought they were the better company to go solar with, so we went with them. They said we were supposed to be up and running in three months, and it took over six months. The guys that did the installation were phenomenal. But talking to the people at the company was a waste of time. Nobody was communicating with us in any way, shape or form. We literally had to do 99% of the legwork to get things moving. Otherwise, it would've taken longer than six months. When they got it up and running in November, we fell right into the time period where it was no solar usage and we were still getting our electric bill. And on top of it, we're getting whacked the $173 a month for the bill. We wish we could return the solar panels. They promised us a 99% offset and we're nowhere even close to it. We're supposed to be able to carry at least a decent portion in the winter, but we've already used up all our time.

My solar was moved to Sunrun. The transfer wasn't bad. I pay Sunrun the fixed amount of $29, but I still pay my local electric carrier almost $40-something which is a lot than what my neighbors are paying. The other people that don't have Sunrun is paying $18-$20. One time, I complained that the solar panels they gave me were not intensive. It's not generating more and I have 40 or 42 on top of my roof, and I'm still paying all that. Some of my neighbors have 20, 25, but they don't pay much. And Sunrun isn't doing anything. They just take the money at the end of the month. They said maybe the local electric company's making some mistakes. I tried to correct that with them, but I just left it like that instead of arguing with them because I have committed myself. I'm dissatisfied with the amount I paid. Apart from that, the service is okay.

Going solar has been good, so far. We still haven't seen any incentives into the year and the bill is about the same right now, but enrolling was easy.

I met someone when I moved up to Visalia who Sun worked for and was convinced to go with Sunrun. This is my first time, and I didn't even think about it until I actually got the house. Once I did, the person that I met up there convinced me that it would be a good thing to do. There was a minor problem with the installation, but the installers were extremely courteous and very helpful in every way explaining a lot of things. The salesperson seemed like he was extremely experienced and knowledgeable and helped me out tremendously. A small glitch that happened was compensated for and they made everything good. The experience having it was wonderful. I had my air conditioning going on last summer and I had lights on the outside all night. I ran a lot of things in the house. My electric bill was like paying a small fee of 20, 30 bucks. Compared to what other people were paying, it was pretty good.

So far, everything is working good with Sunrun. We don't have any problem with anything except over the billing department. When we first got it, they promised that I was gonna have a certain amount due of $15 to APS and the rest was due to them. It ended up, they split it but they didn't bother to tell us they split it, so I wasn't paying the APS bill because it was supposed to be $15. I called APS and they said, "No." So, in other words, what we were told that most of it would go to Sunrun wasn't true, but it came out to the same amount once they got it straightened out.

I am beyond appalled at how terrible my experience with Sunrun has been, I would never recommend this company to anyone. My bad experience started with the deception from my salesman, Fred **. Fred advised that my electrical panel was old and would possibly need replaced to work with the system. If replacement was needed Fred stated that with a system as large as mine Sunrun would cover the cost of the new panel. Fred also said that because I was an Xfinity customer I would receive $1000 gift card about 3-4 weeks after installation.

My husband and I were one of Sun run's 1st customers back in 2009. From the 1st sales pitch by a slick used car salesman type person, from the underproduction of panels,& customer service it has been a nightmare! A few years ago I became diagnosed with a chronic and incurable illness. I notified Sun run because I was told I could a medical discount. I filled out the paperwork and I was approved for a discount with Sun run. Everything was fine for a few years, and till this year, 2019. In the past, sun run had been very good with their correspondence. I would receive a phone call, or correspondence by mail letting me know it was almost time for me to re apply for my medical discount.

The installation and the signup process with Sunrun were fairly easy. Some of the waiting times would’ve been nice to have it a little quicker. The waiting period for PG&E was a little more than what we wanted, but that’s the way it goes. It worked out all right, and the installation went well. We use the air conditioner during the summer and we use the heater. But the heater runs off of electrical and gas. It was interesting about the time that we actually put this in, the price of gas went up. But so far, it’s a big reduction especially when we were running the air conditioner.

It was advertised on the television by the salesman to get solar energy. I then called and Bobby was the first one to call me. Enrolling with Sunrun was very easy. My electric bill this month was $36. I tell everybody it's well worth it. I love it.

My neighbor had Sunrun install solar panels on his roof, and so I met the salesman. I liked him. He was personable and he offered me a very reasonable contract with them. My biggest question was how it was going to work with the power company, and they made that transparent for me. Signing up was very easy. It was a couple days after I signed up that they came out and did the installation. They were on my roof for one day, and it was up and running. We started in June and my largest energy bill has been $5.38. I’m very happy so far.

Sunrun's enrollment process worked really well. They just took our name down, gave us a call, and we then met with them and decided to move forward. The installation process took two days and it went excellently. I’m waiting for the new software. The new one’s supposed to come out next week. Other than that, everything was good. And I'm seeing a lower monthly bill.

We had used SolarCity on our former house and it worked very well. I called them first, but they didn’t respond. So I went with Sunrun. Their enrollment process was really easy. They looked at our house and diagnosed what we needed, and set it up. It worked like a fine, oiled machine. The interaction with their rep was great. They were very cordial, very professional, very informative and made things seem simple. The installation team did an efficient job. There was no mess afterwards and we’ve never had a problem since.

Overall the experience has been good, but be very careful with the selling points they tell you initially. From the get go I was iffy about doing the system as I wasn’t quite sure of my future with the home, we had thought of maybe adding a jacuzzi or even getting an electric car down the road. The salesman named Joseph reassured me multiple times not to worry about going over on solar panels as down the road if these purchases were made I could always have them come out to add more panels to the system. In the process of looking into getting an electric car and called in to get a quote and now the system can not be upgraded without purchasing a full new system to add on. Be careful with what lies they tell you to buy, and double check them all. Looking for a quick sale isn’t better than telling the truth to a future customer.

The experience was very good when I enrolled with Sunrun although the solar panels were done through Energy World, who was excellent. They did the layout and sent electricians out. They sent a guy to lay out the roof and another guy to take pictures of the attic. They kept me informed right along as they handled all the comments and I didn't have to get anything done myself. Other than signing a contract with them and knowing what the contract entailed, they did it all. All I did was get notified when it was time for something to occur. So, I was very happy with them.

SunRun installed solar panels on my residential rooftop. I did not like the conduit position and requested the conduit to be moved. The customer service told me to hire contractor to alter the position of the conduit because it will be cheaper. I then hire contractor who later on tell me that they cannot do it because the property of solar panel is part of binding with SunRun. I then called back to SunRun to create a case ** with reference of Ian **, **. I am willing to pay extra cost to SunRun to move the conduit. But nobody in SunRun is responding to the telephone call **. I even doubt there is such a human being Ian **. I regret very much that I should not deal with this ** hole company.

In San Diego, it is mostly sunny, and we have southern exposure on our house, so we took a look at Sunrun. Three years ago, I was not compelled with the pricing. But, I’m in my 60's, and I’m not a young guy, so there had to be a little bit of cost-benefit there. Enrolling with Sunrun was easy. There was a function of going online, but I talked to them directly. I filled out my information, and the guys came out and did a check on my house. And then they came over and made two or three different offers -- different versions of what you want to pay and when you want to pay for it.

Updated on 03/10/2020: It’s been 90 days since initial contact with Sunrun regarding faulty inverter and battery. Finally received a service call for inspection of faulty inverter and battery but had to follow up my own to seek results of their service call. And yet still no replacement in sight or any repairs for an expensive solar system that was sold to me. Very disappointed.

Sunrun does not stand behind their product and workmanship. I have had their solar system for the past few years, and since that time my roof has been leaking, only in the areas where my panels are screwed in. I had a roofer come to take a look and give me a quote. He showed me the screws from the solar system installation in my attic. Only Where the screws come through the plywood, EVERY single screw hole has moisture dripping down from it. My roof NEVER leaked prior to solar panels.

Sunrun had trouble getting the solar panels online after installation in late July 2019. They finally got it going, but I had several non consecutive days of very low production. I contacted them via online chat after 6 weeks. They said they would look into it, but did nothing. I called again December 10th to follow up. They then told me I'd had no production since November 17th (unbeknownst to me I was being charged full top retail from SDGE). Their response was, "Don't worry. We will send someone out in 8 days, and we will "true up" with you in two years"!! I am not sure they will be in business then!

I reached out to Sun Run to inquire about installing solar panels on my new home. I had them installed (by another company) on my previous home and the process was easy and the savings on my electric bill was significant. The salesperson from Sun Run came to my home in July and was terrific. I was promised a quick installation and a few weeks turn around on the incentive rebate that was offered. When the company said I would need a full roof repair in order to get the solar panels, I hesitated, especially since the person who came to my house to measure the roof was extremely aggressive and rude to me.

Setting up my solar took too long. From start to finish, it was about a year. I think getting permits and moving through the government procedure could’ve been a lot faster. But Sunrun was good at keeping me apprised of what was going on. I had nothing but high praise for their follow ups and their commitment to us as consumers. I’m very happy with the solar.

Purchased and installed 40 panel solar 6 years ago. One inverter failed, needs to be replaced. Customer service has been unresponsive. Been waiting for 2 months. This is a very common (SMA) inverter, there is no excuse for this. Meanwhile, our electric bill is escalating. Beware: you will suffer financially because of their bad customer service. Per SUNRUN website https://www.sunrun.com/why-sunrun/lifetime-support: "What if I need help? Don’t worry. We don’t have overseas call centers with prewritten scripts. Instead, we have a world-class Customer Care team based in the US ready to help resolve any issues that may arise." Really, Sunrun? This has NOT been our experience.

I've had Sunrun since February of last year. Everything seemed to go fine with the installation. The solar panels are all on the main roof and I like the layout. I'm satisfied with going solar but I’m still getting an almost $200 electric bill. The billing period from Sunrun doesn’t match up with National Grid, so it’s hard to match everything up. I can see how much I produce with the app. But it would be nice to be able to see on one screen how much I produced for this month and how much I've used. A bank account would also be nice on there if there are kilowatts that I haven't used 'cause in the summer months, the days are longer and I can earn more kilowatts. Sunrun also needs to have my house reevaluated because since then, I have installed a patio with a hot tub. My usage is about 800 kilowatts a month and I’m probably using more than that for the tub. Other than that, I’m happy with Sunrun.

During a sales visit, Sunrun's rep told me about their plan and I was blown away. We had the system installed and it went flawless. And once it was up and running, I was 100% satisfied. It’s everything that I wanted from solar. Not only does it keep my bill steady and reliable, but across the board, I love the fact that I’m able to power my house usually entirely with solar. And I really appreciate that they updated their app. I didn’t use the older app because I didn’t like it as much. But now that’s being updated, I like it much better. They changed its overall look and I’m able to get to my pages really quickly and look at what the output is.

I love Sunrun. They’ve been awesome. However, the company that installed my solar stunk. They installed the whole system wrong and my roof was leaking. They knew it was their fault but they wanted me to pay to have it fixed. But Sunrun did the right thing and they helped me. I would recommend them to anybody.

I had expensive electric bills so I got interested in solar energy services. The Sunrun lady that came over explained the service, offered a good package and the enrollment went well. It was opportunity that came up at the time and it worked out good. The team at Sunrun was good. There was an issues with the contractor with the roof part of it, but that got solved real quick. My wife called me at work and said, "They've taken the roof off." I said, "What? Tell them to stop. When I get there, let's discuss it." I didn't think I needed to get the whole thing changed out.

I was looking into options for solar, and Sunrun was one of the ones that came out and gave me a quote. The sales rep was great and enrolling went real easy. Installation went really well as the techs were very professional. The only one thing I was not sure of was that I thought it was resistant. I live on a golf course and I was up on the roof the other day, and I saw a lot them has a big golf ball shatter on it. I thought they wouldn’t have that problem, but now I realize they would and I have no idea who to report that to. Still, I’m very happy. It lowered my electricity bill quite a bit, though it wasn’t quite as much savings as we anticipated.

We got the solar panels from Sunrun, they installed it and we pay for the energy it makes. The cost is okay, it's cheaper than PG&E, but it goes up every year. So far, my decision to go solar has been fine. Any time I had a problem, I’ve called them and they came out and took care of it. We had one problem when they first installed the system. The installers didn't look at the engineer's drawings because they put the panel and everything in the wrong place. When the engineer came out and saw what they've done, he was upset. In the drawing, it was supposed to be set right next to the main electrical panel on the left side of our house, and they put it on the backside of the house. So, they ran electricals through our attic to get over to the PG&E panel. So far, I've recommended Sunrun to a couple of our friends that ask about them.

I was on Facebook and there was a posting about solar, and I started doing a little research and looking around. I found 4 different companies that had ratings, and I contacted all 4 and had them come to the house and do a presentation. One of the 4 never cancelled but never showed, and among the 3, Sunrun was the most impressive. The sales rep that they sent out was very personable and very knowledgeable and I was about 75% sold. Then one little time in about a week, he followed up and I said, “Yeah, let’s do this.” So, we got started and away we went.

I wasn’t too pleased with my service from Sunrun. I’m a first time home buyer and I just purchased a house. A little after I purchased the house, I got the panels. I still receive an electrical bill so I’m making two payments - the payments for the solar panels and the bill for the electric company. On top of that, my agreement was that I would have a certain amount of panels and I have a little less than that because the electric company shut them down. They assumed what my bill would be because I wasn’t in there for a year and I’m paying more.

I have the Sun Run solar system. My primary beef is how long it took to get the system up and running. (4 months). The installers were top notch. Perfectionist. Would be a good descriptive word for them! Next I wanted a battery backup. They told me, over the phone they were not in a position to give a battery back up for my or any of their systems. I thought that a battery back up would be somewhere in proper conjunction with a solar installation, wrongo, bongo. I would warn any one thinking a solar system to do due diligence with selecting a Co. that somewhere along the line it will be a "Full Service Co.".

I've got 12 panels from SunPower over on the east side of the roof when the house was built. Then a representative from Sunrun came over to the house and gave us the pitch on it. I didn’t wanna buy any more of them, but I decided that we would lease the 10 that he proposed to install so we got 22 panels. We had problems initially with the installation. The Sunrun people disconnected the wrong line for SunPower ‘cause there were two different systems hanging side-by-side.

Everybody at Sunrun was professional. Early on, we were having some issues with our system after they turned it on, but they replaced a few parts, then we were good. Going solar has reduced my electric bill the way I wanted it to.

MySunrun monitoring tool is scam. It's said "Real-time Home Power Profile" but never real-time because Sunrun don't install necessary equipment for real-time monitoring. This is affecting all Sunrun customer and going to be huge class action suit. I researched SolarEdge inverters which is Sunrun using. The inverter communicated every 4 hours If the inverter installed with cell module with SolarEdge provided data plan. mySunrun.com said “Real-Time Home Profile” on the page but actually the data is not live data. To receive semi-live data the inverter must be installed with WiFi module or hard-wired to network. To receive import and export data the meter module is installed and configured with the inverter.

I was approached leaving Costco. Sunrun was good as getting proposals out, but I noted from the start I was doing a ground mount system and not a roof mount. They agreed to do a ground mount and surveyed the site after I accepted all the paperwork agreeing to the terms. Then I got an email cancelling my order. No reason was given and nobody was good at returning my many calls. I finally was told they do not do ground mount systems on Long Island and they would not be convinced otherwise despite doing installations in Suffolk county which is on Long Island and 15 miles from my location. Now it is too late to get this year's rebate and doing the system next year will cost me $1,600 more. I am still pushing to get my deposit back, despite my order being cancelled over a month ago. Buyer beware.

We’ve been wanting to be greener and went solar. I liked that with Sunrun, there was no upfront cost. Moreover, the bill is about 40 bucks a month less than our average electric bill was. It increases 2% a year, which is less than the average increase per month from our electric provider. Their customer service has been very friendly, helpful and available. The enrollment process was easy. It took about a week to get a survey scheduled, then it took a couple of months to finally get permits in place and engineer a solution. By the time the whole thing was done, it had been about three months.

Sunrun was pretty efficient. I worked with a gentleman named Scott, who was the coordinator. From the get-go, he laid everything out and everything happened the way it was supposed to be laid out. All the prep work and planning was done, and when they came in, they finished in a few hours. So, I was pretty impressed. I waited for the final okay to go and switch over from PG&E, and it was seamless. I pay a monthly fee to Sunrun and PG&E, and it’s pretty minimal. I get a bill for whatever the service contract fee of $10 or so is, plus my gas, then I pay Sunrun monthly. So, it has worked out nice.

This is our first go-around with solar and it was good that we could lease the equipment as opposed to buying because I don’t have to worry about whether they break or the heat gets to them. It's taken care of. We're with the APS program and so far it’s five months with negative billing then we’re supposed to pay the lease payment. It’s worked out to somewhere around $40 or so a month less than it would be without them, so we’re happy with the results of having solar. Sunrun also did a really good job of installing the equipment. I had been on my roof a couple of times, fixing the air condition equipment, and the solar installation looks vey professional and as far as I can tell, it was done properly.

I wanted solar and I got to know about Sunrun through Costco. They were there and Costco doesn't sell stuff that's bad so I got them. Now, I've a little less electrical bill and everything’s working fine.

We looked around for solar energy systems, and Sunrun gave us everything we needed. The guys who put and installed it all were awesome. We were very happy with everything, particularly with the battery back-up. We’re also very satisfied because our PG&E bill dramatically dropped so it’s minimal to what we were paying. One time, the battery back-up light was blinking and we didn’t know what that was. We wanted to make sure it was running and Sunrun came out and checked it right away, and it was fine. However, we tried to recommend Sunrun to some neighbors and they weren’t able to get the same package we got so they went ahead and went with someone else. Still, everything is working great. And if we have any issues, we call them up and they take care of it right away.

On June or July, for some reasons, the battery failed and it took almost a month for Sunrun to come and fix the problem. That is poor service. The second issue that I have is that I never produce more than 50 percent of installed capacity on panels. I have installed 8.2 kilowatts in panels and it's producing 3.9. At one occasion, I saw it was about 4 kilowatts. I'm concerned if I’m going to reach the goal to have the electricity production to cover my demands. Another thing is I would like to have an app on my cell phone that shows me how my Sunrun is performing.