Sunrun Reviews

My sister has a new house and the rate of her power keeps going up, so I decided to look into solar energy services. I liked the Sunrun sales rep the best and I also got a kickback from Costco, so going with them was a win-win. Enrolling with Sunrun was a piece of cake and our experience with them was the easiest project we did on this new house that we got. Overall, I feel great about my decision to go solar.

We dealt directly with Tier One. They're a provider of Sunrun and they were great. When you first start the process, you don't know who to trust or who is good. I felt better once I saw that Sunrun was a bigger company. Everything ran pretty smoothly. We've had solar since March and we're real pleased that our electric bill has gone down tremendously. Although when something in the neighborhood went down, we had no power. We were under the impression that if we have solar, we would still have electricity even when everybody else was down. But overall, we're very happy with Sunrun right now.

My aunt got her solar panel installed and I went with Sunrun because she would get a referral bonus and it was cheaper. I checked so many different solar companies and Sunrun had a better deal. Also, they had a better warranty because it’s Costco. Joseph, the rep who kinda started it all, did a pretty good job at explaining the idea of going solar. He did a presentation on why it made sense and that closed the deal for me. Sunrun's customer service was easy to work with and I was happy. I had smooth interactions with them, and the installation was fast. I have no regrets about going solar although I'm still paying it off and I've been recommending them.

When the sales guy came to our house he really made it sound like we would really be saving a great deal of money on our monthly electric bill. So we bought into the pitch and signed up with them. Since we signed up we have not seen the results that we were guaranteed. With what we are still paying APS each month along with the now 110.00 dollar payment to Sunrun. We are not seeing the savings.

Being environmentally conscious, I looked into getting solar services. I heard that the prices were coming down and that there was a good rebate, and it was a good time to look into it. I have already gone pretty far along with another solar company, but I found out that Sunrun's prices and the Costco rebate were just a better deal. And the salesperson was much more knowledgeable than the other people I've been dealing with. They've also been in business and done a lot of installations, so it gave me the confidence to go with them. During the enrollment, everything was pretty easy with a DocuShare. It was customer-friendly.

I’m satisfied with Sunrun. The person that enrolled me was very nice, friendly, and competent. She was the best I’ve met in a long time. Also, I would recommend Sunrun to others. A lot of people have stopped and inquired about them but I don’t know if they ever called after I gave the information.

I was in Home Depot thinking about going solar and a guy named Donald started to get information about it. We set up an appointment with Brian. Donald was very informative, and Bryan himself when he came to my house. He answered more than enough questions. He gave me every bit of information I needed and more. I liked the pricing, how it operated and being green. Melissa was my project coordinator and she was great. She answered my phone call any time of the day. When I had some issues with a town inspector, she was right on it. Overall, it was a good experience and I'm 100% more than satisfied. My bill is $73 a month, no matter what which was the biggest part of everything. It was saving money for my household and on top of it, you can advertise that you're saving using solar energy.

I needed electricity and wanted to be green, and I was also looking to lower my bill. I called multiple people to find out who I wanted to use and I ended up choosing Sunrun. The only issue that we ever ran into was when the people put the stuff on the roof, they left stuff in my yard, so I ended up calling back and they picked up the remaining stuff. Other than that, everything has been great. The customer service reps that I've called and talked to have all been positive. We ended up getting a bill from our PSE&G saying that we owed around $1,200 because they read the meter wrong and the lady rep stayed on the phone with me for four and a half hours trying to figure out why PSE&G stirred up our whole thing. Another one was Michael, He was great and was very honest with me. I've been satisfied since the installation. My bill is exactly what they told me it would be, so it's all good stuff.

I wanted to go solar to save on electricity and I have looked around at different solar companies. We had Matt from Sunrun at my house and he was awesome. He had a great personality and he met with us on our schedule. He was very available when we were. He was one of the reasons why I went with Sunrun, and the cost was another. Everything went well with the installation and then we had follow-ups. Thus far, going solar has been awesome and we’re saving lots of money. We've been live for about a little over a year now and we've been energy efficient since.

When I enrolled with Sunrun, their rep, Michael, came out, gave me an estimate, and told me about the company. Initially, I heard about Sunrun from Costco and because of my one guarantee from Costco, I went with Sunrun. They’ve been great so far, until we got the system running. I've been live for three months and right now, I’m a little frustrated. I’m only getting 30% in solar but they told me it would be at least 75%. Also, I got an email saying they spent $1800 at Costco and I don't know what it was for or if that was originally part of my bill. There was no communication about that.

I have bought 3 systems with this company. There is one system that is not working properly and they don't know how to fix it. They call-repeatedly- don't listen, threaten and they call again. They suck!!!

We continue to pour carbon into the atmosphere and we're all gonna pay that price so we felt going solar was the right thing to do. I have a college friend who works for a solar energy company in Southern California who's always singing praises of the technological improvements that have been made. He's too far away for me to talk to him but I knew that California was in the process of passing legislation requiring new homes to have solar systems. I knew that the solar systems had improved a bit so I had somebody come to the house and talk to us.

SolarMax did the whole solar project with us and they told us about Sunrun. The enrollment process with Sunrun was pretty easy. The sales rep that came out was very professional, explained everything, and helped us through the entire process. Everything was good and they were right on the ball. They called me and said the inspector had noticed a problem and they were gonna send somebody out and fix it right away. So they were on top of it. The system has been up and running for about four months now, and so far, we've been happy. Everybody that I've dealt with at every level has always been professional. They explained the steps each step of the way, and the process and what to expect, and they were right on cue with everything.

We know that each company has a team and Sunrun has a good team, but the important its results. How much I pay monthly? First I was told what would be paid monthly around or less $200 with APS services, 142 solar and the rest of it APS on summer. What I'm paying now $316, including $142 solar and $174 APS. Where saving money from all this? Because I was paying the same amount of $320 to APS without solar panel on summer. So there is one of two! There is something wrong with my system? Or you're cheating people. I have 31 panels. It supposed produce 1900KW. I got my bill today that I have to pay $151 to APS and what I spent 1505 KW. I need an explanation for all this.

Working with Sunrun has been easy and I can't thank them enough. They've been very responsive and everything went well from the sales to the installation. I worked directly with the sales rep, the installation crew and the foreman and after we signed, the customer service who was coordinating the installation contacted us. The installation went a little bit ahead of schedule but it was within the timing that they said they would get it done.

Our electricity in California is going through the roof. I had several estimates before for solar services, but when I spoke with Sunrun's rep Harrison, I had a better feeling about Sunrun. Also, knowing that they have Costco behind them, I felt pretty good. Everything went great with the enrollment process. It took a couple of weeks and it was easy. I've worked with Harrison a lot and he was always really gracious to either call me or text me when I had questions.

I had 15 panels installed in June. It was supposed to be the bigger system, way more than I needed, but it turns out that in the summer months it's not anywhere near what I use. From what I can see, I definitely need another 10 panels. My hose is a little over 2200 Sq. feet. Also, no one in the office can tell me how much electricity each panel should produce. On the longest brightest days it looks like just 2 KW per day but I have seen companies that sell panels state that their panels produce 3.3 KW in a day. My APS bills are still very high, which means my system is very underpowered.

I'm an environmentalist and getting solar services is the way to go. Signing up with Sunrun was really great. I had representatives all way down the line and everyone was very professional. When they passed me on to someone else, they said, "Oh this is a new person that's coming, and they're gonna tell you something." The experience was really good and I followed up fairly well.

Enrolling with Sunrun was super easy. The sales guy explained everything, and everything was really easy to understand. Also, everything that he told us that was gonna happen was exactly how it happened. Their customer service has also been super helpful. If I had to leave a voicemail in one of the coordinator’s lines along the way, they called me back the same day within a few hours. We went live at the last weekend of May.

I'm currently in escrow with a home who has a solar agreement with Sunrun. I received their agreement so we could start the transfer process and saw that the agreement that the sellers made with Sunrun was absolutely not a deal at all. They are paying more than what Edison charges for a kWh. My sisters both have a deal with Sunrun and were paying a set rate of $0.17 per kWh which is a great deal. The agreement that the sellers are paying is currently $0.24 per kWh and it increases by 2.9% each year ending at $0.41 per kWh at the 20th year.

I went to a vendor fair and SolarCity was there. I asked them to give me a quote, so they did. At the time, I wanted to get three competitive bids, so I went on the internet and responded to something suggesting that I was looking into solar. Then I got some calls from solar companies, Sunrun being one of them. Their rep asked me how much my bill was and I told him. However, he said they couldn't do anything for me because I didn’t spend enough to warrant solar. Still, I told him to give me a bid anyway so I could be sure that I was getting a good deal from SolarCity which I chose because of the Tesla brand that I respect. But then, this Sunrun guy spent about an hour with me on the phone and he gave a lot of education. He taught me how to read my electric bill and we went over all of that. Also, he told me that Sunrun works through Costco, which impressed me because I trust Costco.

We have experienced numerous disappointments while dealing with this company. June of 2017 a sales rep from Sunrun came to our door. We were informed incorrectly by our sales agent regarding the contract and what in entailed. The day Sunrun came to our residence, we explained that we were probably not good candidates because we were selling the house within the next two years. This was explained to your representatives at our residence. We were then told by your sales team “That will not be your problem, we take care of everything and transfer services out of your name at the time of sale”. Unfortunately, we later found out this was not the case. The sales representative neglected to tell us that regardless we would be responsible for 20 years and that the buyer would have to qualify and agree to all the terms of the contract. My husband was also told that this would be a great selling point for our house.

I was wondering what solar was and I wanted to see what was going on. I was ready to push in and a kid came door-to-door and talked to me and pushed me into Sunrun. The signup process was not that easy because of all the paperwork. Still, the people were very helpful and everybody was responsive. Currently, I don’t have solar, but I pay Sunrun instead of paying my local electric company, and it kinda comes close to even. The only thing I regret is when there is no electricity and the sun is up there. It will be nice if I have an option to use my electricity and not turn it off. That would be big if there was a switch to manually turn it on and disconnects you from the network completely, and the solar starts going directly to your house. Also, we can’t send out when the lines are down. Beyond that however, it's seamless and it's the way it’s supposed to be.

I heard about the solar program in New Jersey, and I was searching for quotes and sent in an email. Sunrun was one of the ones that responded. Also, it was easy to enroll with them. The sales, the setup, and everything that went through was as they said it would be. Since I've gone solar, the summer bills were lower, and the electricity is the same. I would recommend Sunrun. They even have a referral program. So, I was looking to let some of my family members and friends know about it. It's definitely a better way to go with solar.

I was driving for Lyft and the guy that I was driving worked for Sunrun. I was interested in solar. So, I started picking his brain while I was driving, and then I asked him to come and give me an estimate and explain it all to me. He had me sold. Enrolling with Sunrun was super easy. Now, my electricity bill is about $300 less. I wish I did it sooner.

I regret making the decision on selecting Sunrun. They gave a lot of promises before signing the contract. After the contract is signed, the sales rep pretty much hands off. And the customer service is not helpful at all. I am on my own trying to resolve the issue. Moreover, just on the financing side is a huge mess. I made a big downpayment, informing Sunrun to send to their partner company Loanpal. They not only took their time refuse to send my downpayment to Loanpal and in the end still not getting it resolved. I've been call, sending emails, making all kinds of effort trying to get it resolved. It has been 2 months and it is still pending. It should not have been an issue with any regular company.

I like the idea of cleaner energy, and if going solar will lower my cooling bills in the summer, it is gonna be okay. I had looked at another company and they had come out but I didn't trust their guy. He didn't give me a spiel that I liked. So, the guy from Sunrun that I ended up signing with explained what I needed to know and I wasn't disappointed. Enrolling with Sunrun was easy. The only thing was my roof got blown off and they had to take it all down and then put it back up again. That cost me a grand. I wasn't happy about that. Other than that, since I have gone solar, I've noticed a difference in my bills every month. Not so much in the winter, but definitely in the summer which is enough to cover the cost of the solar, but it hasn't made a whole lot of money yet. But in the future, I expect it might because of the fact that energy is gonna keep going up.

The Federal rebates are gonna be running out, or phased out after this year. I went with Sunrun, but I have battery issues and the load shift doesn't seem to be set right. And I have an ongoing problem with them, not responding. I'm getting the Sunrun-around, between the salesman that sold it to me, and then Sunrun. They were also supposed to get back to me and to get me in touch with the battery specialist, and then, they were supposed to do this and that, but I still haven't got any information on any of that. It's been about six weeks that I've been trying.

A friend has Sunrun and he said it was really good. Costco also sells it and we’re Costco members. Those things spoke volume. A buddy of mine also recommended Sunrun and the people who sold me the solar, Horizon, promised me an iPad. I got a mailer that said if I sat down with them for a presentation and if I signed up, I would get an iPad. But I never got that. So that was the only bummer thing about it. I called at least once a month for three months. They said they would mail it but it never happened. I was really bugged out about it. After several months, I gave up and stopped.

My coworker and my brother-in-law both got Sunrun. Sunrun checks the roof and the front thing. They tell you when they would come and who would come. Their reps are very good. They call and they do what they have to do. The installation of the system went well and was done in one day. My energy bill has been a lot cheaper since I have had it. I recommend this company. Try it.

Not as promised by salesman Anthony. I was referred to Sunrun by my neighbor as several other homes have used Sunrun as well. Anthony talked a good story and promised that I wouldn't be paying very much more than the $77 a month to Sunrun and that anything to Nevada Energy would be minimal. WRONG! First month was $206 for NV Energy and the 2nd month, $246. That's NOT including the payment to Sunrun. I have reached out several times with emails and phone calls to Anthony and the Sunrun office in Henderson.

The power plant by us is closing in October and our electric bills are gonna go way high. Then, I made a phone call about solar and Sunrun called. We had a good interaction with their sales rep. Also, when we had a broken panel that we did not know, their people came out to fix it right away. So far, Sunrun has been great. We are very satisfied with our decision to go solar and our bill is less. We, however, got too much sun in the backyard because they had to cut down trees. Still, we already recommended one friend and he got it, too.

I heard that solar energy is energy-efficient, so I looked into solar energy services. A family member that went through Sunrun's schooling told me about them. My enrollment experience with Sunrun was easy and it went smoothly. The interactions I had with the customer service reps were great. So far, my experience in going solar has been great and I would do it again. It has helped in saving on energy costs. I am very satisfied with my decision to go solar and I would tell my friends that getting Sunrun's solar energy services would be the best decision to make.

I've tried to go solar three years ago but it was so hard to get started. Lewis, a friend of mine, told me about Sunrun. My credit rating is a little bit low so I used wife's credit. A lot of people had that same problem. They were signing on but they just didn’t qualify to do it. With the plan that we have with Sunrun, we just pay in the first month. Our bills have also been less. We’ve been paying $15 a month, which is just $7 for the meter and $8 for our light. I've already got Sunrun two sales in Chicago. Solar is clean, free and something that anybody could do.

Sunrun tried using a forged contract they obtained by fraudulent means to increase the monthly payments of 230.32 by voiding this contract dated 2/3/17 and submitted one dated 2/16/17 with a starting monthly payment of 295.65 on 3/8/18. Sunrun told the CSLB Titan Solar Power in Gilbert AZ did the install. All my paperwork from the Building Department, Bond paperwork and PG&E have Freedom Solar as the installers. Titan Solar Power is not licensed in the State of California so how could this be? It’s fraudulent on the part of Sunrun.

We tend to trust Costco vendors and have learned about Sunrun through Costco. We decided to look into solar energy services due to our electric bill and the hot summer and we're very satisfied with our decision. The enrollment experience with Sunrun was good as they did what they said they were gonna do. Also, the installation went smoothly and the installers were professional. Sunrun was legit and they did well in keeping us informed of statuses. People might get a better deal somewhere else but with Sunrun, the price was right, it worked, and the experience was all good.

I have called Sunrun about 10 - 15 times within the last month to have someone come to take a look at a leak in my ceiling that may have been cause by the initial installation of the solar panels (I originally bought the panels from another solar panel company, but Sunrun bought the company and the warranty that I still have on the panels and service). About a month ago I called Sunrun to have someone come out to look at my ceiling to verify if the leak was caused by the panel installation. They sent someone that did not have any equipment to do an actual check. The technician told me that I had to open the ceiling myself and once I find the leak to call them so they can verify it. So I opened up the ceiling myself and the next day it rained and I found the leak. I called them again, and they said they would have a technician call me to schedule an appointment, that was about A month ago.

I decided to have solar energy services due to its benefit to the environment and Sunrun was the one that was contracting with my local installer. However, enrolling with Sunrun was more complicated than I thought. There was a lot of paperwork including permits and authorizations to have the system cleared for operation. Also, I didn't understand the terminologies so things got delayed a couple of months. It was a matter of going back and forth to make sure I had everything. They could work on making the terms more understandable to the layman. But other than that, their system seems to be working fine. The cost is pretty much even to what I was paying, but Sunrun is just producing energy as a renewable. Going solar is making me feel like I'm doing more for the environment.

Sunrun is a very professionally done service, and I'm very happy and pleased with the way it is working. Enrolling with them was very smooth, but there was slightly more time taking since the county where I live have more strict rules on doing any permits for installation. But all other things went exactly as I was explained in the beginning. Dealing with their customer service team has been perfect. Though there has been only one surprise issue last month, the system has been working very well and it is offsetting most part of what they explained and promised. Sunrun makes me feel a bit more responsible towards my environment and that I am contributing towards a very good cause, and it has also helped me to take control of electrical expenses. I’m absolutely satisfied and I recommend it.

I got an electric bill for $256. I told myself that I can’t have a bill for that amount, so I investigated solar. I had two companies going on at one time. Solar City gave me a better deal pricing because they gave me one fee, whereas Trinity, the pricing goes up 2% each year. I chose Trinity because they’re Christian-based and also because of their help. My friend had solar panels through Sunrun as well. I got in touch with them, had an excellent representative who made the enrollment process easy because he did it all and everything went smooth. Trinity was very instrumental in getting me hooked up with Sunrun and the representative that took care of me. Right now, my bill is much less than what it was and I am satisfied. Go with Sunrun.

Had Sunrun come out to do a evaluation, they offered me a very good deal. I signed, however a few weeks later they removed on the deal saying the deal they had offered me had expired. I then contacted people higher up and got my deal reinstated, got thru the permits, planning, and even scheduling the install then they called and said they don’t install on houses with open beam ceilings any longer. Funny since then I have run across three salespeople and they know nothing of not doing open beam ceilings.

We saw Sunrun at Costco. Their rep, AJ, came out, gave us the information on how it would go and I thought it was a good idea. The financing was not going to cost anything more than the monthly bill averages out to, so it was a very easy decision. My wife did some research and found out that Sunrun had a very good reputation for doing good installation. So, we went with them. Also, the customer service was great. They scheduled things out, but there were a couple of little delays along the way. Schedules didn't always work out exactly the way they initially planned, but they communicated well and they definitely kept me up-to-date.

I was interested in seeing if I could save some money with solar energy and I liked the Sunrun presentation better than some of the companies. However, the savings was not as much as I was hoping for. The first two months, I got a small amount of $6.7 and $7.7 back but the next month the weather was hot and it was about $165 that I had to pay. Nevertheless, Sunrun did a good job with the enrollment process and they seemed to be concerned and interested in me as a person, so I was happy.

I saw that Home Depot and Costco had a Sunrun representative. I haven't heard of them before but after further research, I realized that they're one of the biggest solar energy companies. I've been interested for quite a while to get solar but I wasn't sure who I wanted to go through. I was very curious. We have multiple plug-in cars since 2013 and since then, I've been more aware of how much electric we consume. Also, my wife has a Volt and my daughter who lives upstairs has one too.

We moved to a new house and the cost was so high from the previous energy provider. The electricity price keeps going up every year, so my wife said that we go solar. I regularly shop at Costco and I see Sunrun all the time at the entrance. The Sunrun reps came to our house and they explained the different plans that they have and the financial estimate. They looked at the roof and explained to us whatever we might need for our house. We signed the MOU or something about the price of the panels that was going to go up. Everything was very good particularly the price. After we signed an MOU, the technicians came to check out the roof if it was up to par for the solar panel. They let us know some of the issues that the roof has, so we had to take care of that. Then, the solar installers came and installed the solar panels.

When I called and talked with Gibson from Sunrun, we had a long conversation and after I got off the phone with him, I was convinced. Their reps were absolutely fantastic. They were very professional and informative with no pressure. They gave me the price I was looking for and we had a deal. I was getting my electric bills about 550 the month before, and it dropped down to 200 and ended up down to less than $25. But I got my bill today and it’s back up to about 331, and I don’t know if that’s on my end or not. Still, I would tell others of my experience and give my number to call, and I have done that to several people already.

Going solar is a good idea and we considered Sunrun, SolarMax and Solaris. It was very close. What tipped it was that Costco was behind Sunrun. We felt that they wouldn’t back Sunrun unless they were a solid company. Plus, we had a corporate membership so we got some money back on that. But it seems like they don’t have their finances or their finance situation in line.

When I was tired of paying the high-priced APS, Sunrun had the best opportunity and sales pitch. However, their system crashed the first week the panels were up and it took them two and a half weeks to get out there to fix it. For a company that's getting big in Arizona and for the number of panels they have up right now, they don't have enough technicians in the area to do service. Although the compensation for the system being down that they gave me was not adequate enough, I had no choice but to take it 'cause that was all they were offering. Otherwise, I am satisfied with them. I also liked that they're tied in with Costco so they gave me a good incentive for being with Costco. I'd recommend them.

A Sunrun sales rep showed up at our front door one day when I was at work, and my wife thought it was valid enough to have them come back. They did, and since then, we had the solar panels installed and we’ve been happy with it ever since. We had contacted three other companies here in Las Vegas and talked with them, a couple of which happened to be when we were in the bankruptcy, so they didn’t wanna talk to us. And then, we were working through one sales rep with another company. Evidently, they couldn’t find time to meet with us. So, when Sunrun showed up, we went with them. Everything worked out really well as far as I was concerned. Any time we had questions and we called, they were timely with the correct answers.

Sunrun has done everything that they said they would do and also installed everything in a timely manner. They were available in our area and the enrollment process with them was all good. Their guys did the installation on a Saturday and worked around our schedule. It was a big crew of people. They came in, did the job and were gone in a few hours. We’ve enjoyed having the Sunrun equipment, which is on the back side so they don’t distract the house. Since going solar, our electric bill has gone down considerably. Although it's not winter months yet, I suspect the electric bill would go up as there's not as much sunlight during that time.

We have a Costco membership and Sunrun have salespeople there in Costco. We happened to walk by and I grabbed a little information handout. Enrolling with them was easy. We were quoted a three or four-month timeline from start to finish, but we were done in two months. The installation went excellently. It was done within a day, although there was one small little hiccup, a caveat that they should have mentioned from the beginning. The installation team needed access to power, but the power to the house had to be turned off in order to install the solar.

I liked Sunrun's pricing and I'm glad I signed up with them. There were little things that didn't go well during the enrollment process but they were out of Sunrun's control, so overall, it was fine. The sales rep came over twice and as far as expertise and professionalism, she was really good. I feel good about harvesting sun energy although I feel stressed about having to pay the bill. I'm still monitoring and I won't know if Sunrun is meeting their commitment until the end of the year because it's based on a yearly total amount of energy they guarantee to produce. So far, it's been on track and everything's been good. Also in my situation, the solar panels look cool. They're all like one piece, so it's clean.

The cost and the environment made me look into solar energy services and my neighbors who had recently purchased theirs or leased theirs recommended Sunrun. Enrolling with Sunrun was easy. Travis came out and he wound up coming out twice because we couldn’t make up our mind. He was a good salesman. We had it installed since April or May, but, all of a sudden, I started getting very big bills. I went out of the country and Joe, the guy who was supposed to be monitoring everything, had left two phone calls. When I got back from Europe, I called him back a couple of times because my bills were around $180, and this month, it was $200 and something. He stated that he noticed there was something wrong, but he never got back to me. I noticed it and their side was supposed to be monitoring it, but it took them two months to catch it. I’m still waiting and hoping that I’m going to get a nice refund because it wasn’t working properly.

I wanted to save money so I got into solar energy services. Getting Sunrun was very easy. My system didn’t get turned on, so I called Sunrun and they sent their crew out and fixed the problem right away. Their customer service was very good. I'm happy with my decision to go for solar. Sunrun has been great.

We were skeptical about solar to being with but our sales guy was fantastic. He answered all our questions and was very knowledgeable and he even got us a rebate-he worked for a third party sales company. Our contact going the process was amazing, always calling/emailing and checking in or giving updates-she didn’t work for Sunrun either. The company that installed our panels was awesome! They were very nice and explained how the system worked. Again, third party company did the install. First day my panels got turned on I was told “congrats and a month from now you’ll start paying the payments on the panels”. That same day my panels weren’t working. Not all the panels were working 23/29 and then there was an error message showing. I called Sunrun, waited on hold for 35 mins and they told me to restart the system, while I was restarting it I got disconnected - they didn’t even try calling me back.

One of Sunrun’s salesman came to my house and we talked about Sunrun. I wasn’t even interested in solar power but he said that everything would break up my power bill. We had a great interaction and he didn’t push himself over. The enrollment process went well and the salesman explained and showed me how everything worked. Sunrun's system has been working like it is supposed to but I had one of the men check it as something was going on with it. He said that we had a problem and that system comes on and it will go off thereafter. Also, I got a $75 power bill this month and I got a $79 bill from Sunrun, which makes the cost about $100 and something. So, I’m saving nothing at all. Nevertheless, I've had a good experience with the company.

We had seen Sunrun's trucks running around our neighborhood and one of their salesmen stopped by our house to talk to us. After he talked to us a bit, he made Sunrun sound so good that it was hard to refuse. My wife just retired and I’m gonna be retiring in the next three or four years, so we were looking at ways to try to save money as we go into retirement because you don't have quite as much after you retire as you do while you’re working. We were looking for some ways to save a little. The enrollment process was simple. We had to do a few things, but the rep did all the paperwork. From the get-go, the customer service was perfect. Anytime I called and asked a question, I got an answer, and if I needed somebody there, they sent somebody out. The installation was wonderful and they did anything they could do for us. However, after I flipped the switch and turned the system on, it all changed.

Sunrun had the best price out of all the companies that I researched. Everyone at Sunrun informed me and kept me up-to-date of what was going on and even told me what was going on, what everything was, and educated me. So, it was great. Going solar has been exactly what I expected. It helps save, and it has given us the comfort that if anything happens, we have the battery pack and if we have power outages, we know the important areas will have the power. I have recommended Sunrun to one of my friends. I told him about the saving and how easy it was to not do any of the paperwork with the electric company. I also informed him about the low payments and that the cost goes up a little bit each year but not much.

I was doing research on all the companies and I met with Michael and Michelle who took me through the experience and showed me the advantage of going with Sunrun as opposed to anyone else. I've gone with them four times for four different jobs, three being my own properties and all have been excellent. All the guys that I talked to were polite and nice. Michael and Michelle can come to my house anytime. They always responded and did what they could to get things right and they stayed on top of it.

Sunrun works good and it is a good deal whole way around. I like it when it works the way they say it is gonna work. I also like that Sunrun did what they said they were gonna do. I checked out other places and had three other estimates and Sunrun was the best as far as the money, rebates and warranty. The guy in charge was on it and the installation was done in one day. The solar panels are asymmetrical but they look good. They installed them where you can't see them from the road. Since going solar, I don't have an electric bill anymore over a period of time. It is a good tax credit for next year and I get to write off home equity. It's a good all-around investment.

Sunrun was rated as the number one solar provider in Arizona, so I contacted them, then they came over and talked to me. It was interesting, so I decided to purchase their solar capability for my home and the installation went well. The enrollment process was easy and the only thing that took a little time was the APS utility but so far, Sunrun has been doing a good job for me. Working with them reduced my expenses and I'm very satisfied. I would recommend Sunrun to other people interested in solar capability.

I was completely against solar energy services in the beginning because I thought it was just an environmental thing and it would take me forever to even see any savings. But when the guy from Sunrun spoke to me, he gave me the guarantees and the incentives. Then I had an engineer friend of mine look it over and he said that it looked like a good deal, especially since Sunrun was guaranteeing the stuff. He told me that I should do it and I did. And it was a pleasure to do business with them. The Sunrun people were the most professional people I’ve ever dealt with in anything. Step-by-step, day-by-day, they let me know what was going on. They took care of everything and followed up with everything.

I was in the market for solar energy services so I could save money and save the world, and Sunrun contacted me. I tried a few others but I needed to have some work done on my roof and they weren’t willing to work with me on that, and Sunrun was. I had a lot of work done on my house this year and they were by far the best and most professional work that I got out of any contractor that I used this year, and I used about six of them. They did very neat work, and they guided me through every step of the process and told me what they were doing. They didn’t leave me out to dry. People have already asked me about Sunrun and I told them it was a great experience.

We had looked into Sunrun before and found it cost prohibitive. Then my cousin said that it was no longer so expensive so we contacted them. It turned out to be great from start to finish. The only difficulty was with our city. They took a bid but other than that, everything went smooth with Sunrun. I know a lot of solar companies are really shaddy so we figured if Costco were partnering with them they probably were a legitimate company. I’m really happy with Sunrun because we’re pretty much using the amount of electricity that we’re generating so they didn’t oversell us, which is nice. They sold us pretty much the perfect amount of panel.

I was looking for a solar energy service and I had several proposals but Sunrun had better reviews than Tesla and Vivint. The enrollment was seamless and everything was very nice, including the installation. I watched the production everyday and I called them because the system was producing less kilowatts. The person was very nice, but then nothing happened so I called again four days later and still nothing happened. Then I got an email that said that my system was fine and not to call them again. But overall, I was satisfied.

I was hoping to lower my electricity payments and having solar energy services seem to be what everybody is doing today. I ran into one of the sales representatives of Sunrun at Home Depot and he gave me a quote and I called in. Enrolling with Sunrun was awesome. One of the representatives, Emily, kept me abreast of everything that was going on and if there were any changes, new addition or new deletion. Also, the guy who they sent out was very professional and did a great job. The whole process was easy and I've had great interactions with their customer service team. I'm very happy with my decision to go solar and I feel a lot cooler going with Sunrun.

I have had solar on my roof for only about 6 months. I have to say this is the worst choice I have ever made. I am actually paying more for my solar than what I was paying for just my electric bill. I have called Sunrun every month and first of all they can't find my account as they have a different zip code than what mine is. No one knows how to change it to the correct one. Now to my bill before I got my panels the sales team came to the house and looked at my previous electric bills and give me an estimate on what my cost would be. I advised them that living alone in a fairly large house I would keep my thermostat at approximately 78-81 in the summer months which is a little on the warm side in Arizona.

I did some shopping around and went to a couple of different people. I also listen to Bill Handle and on that station, I heard a Solarmax commercial. I had different people come over and the Solarmax rep that came out was a little more knowledgeable than anybody else. Everybody else who came out did a diagram of the panels on the roof and said, “This is the best location.” But when the Solarmax guy came out, he got a satellite view of my house and told me the longitude and latitude of where I’m at and where I’m gonna get the most sun. I thought to myself that someone did some research because it was the opposite way of what everybody else was trying to sell, and the way the others were advertising was a farce. I wanted to go with Tesla because I liked the theory behind all of its technology, but I liked Solarmax and they had a better rep come out than anybody else.

I set up my own solar system when I lived back in Nevada. Once the opportunity to do it through the lease, I went with Sunrun. Everything went smooth and they gave us guidance. We also have an electric lease, so I charge it off the sun all the time. I'm very satisfied going solar, except when the power goes off, we have to run off of those separate plugs. It doesn’t automatically switch over.

I wanted to save energy and save on my bill. I did a research online, but because I'm a Costco member, it made more sense to go with Sunrun. I listened to the presentation and it made it easier for me to decide on going solar. The enrollment process was easy, and both Sunrun and Edison were communicating with one another and Sunrun pretty much did all the paperwork. However, I felt there was a gap. I was left alone, especially in the middle when it was like the waiting game. I also didn’t like that I was the one reaching out. Nobody was contacting me, so I had no idea where we were in the process. Somebody would simply come to my house, and I wouldn’t get phone calls, so I didn’t know what they were doing or who were those people turning up to my house. I should've gotten phone calls from them about what the next steps would be and how long it would take.

Signing up for Sunrun's service was good. The communication was good as well and the sales rep had a lot of good information. Aesthetically, putting the panels on the roof didn’t hurt. They look nice and they’re on the back side where you've gotta get quite a way away from the house to see them. Going solar made my electricity work better and took my worries out of getting heating and air conditioning to my house. Plus, my electric bills are a lot less. I'm really glad that I went solar for environmental reasons.

I had solar energy service before on another property that I owned and it was a very good way to go. I did some research into solar products and called a couple of companies to try to figure out which one was gonna be the best. I had eight vendors come in and the pricing of Sunrun and the prior history of what other people have said about them made me decide to work with them. Having a company that was established meant a whole lot because when I initially had solar energy service 20 years ago, that company changed hands five times. Overall, my enrollment experience with Sunrun was very good. They were very professional and everything went well, except for when they had some penetration on the roof, but they fixed that. The interactions that I've had with the customer service team have been excellent any time.

Solar energy is awesome and enrolling with Sunrun was spectacularly easy and I’ve been telling everybody about it. I bought a brand new house and everybody in the development team was using Sunrun and I heard nothing but good things about them. Sunrun was also working with Costco, so it was a no-brainer to get. My electric bill went from an average of $350 a month to negative amounts. It’s extremely hot and I have my AC on full blast. Sunrun is on top of their game. I had a problem with the fuse though but they fixed it right away and then there was a follow up by the technician and he did an awesome job.

One of my neighbors and a friend recommended Sunrun. The manager had a rep come by, and I talked to several other people here in the subdivision. I liked the information, and we're locked in at 15 1/2 or 15 cents a kilowatt for 20 years. I had a pretty good experience when I enrolled with Sunrun. It was an easy process. I also liked the fact that there was no outlay of cash. I do none on the system, any of it generated goes to the grid, not to my house. It's not ugly on the side of the house where this is all mounted. During the installation, they broke two tiles, told me about it, came back and repaired it. They picked up their mess and did a heck of a job.

We got Sunrun through Trinity Solar. They had a special program going on that I liked. I wanted to help the environment, so I decided to look into solar energy services. Everything went well during the enrollment process with Sunrun and it was easy. I'm very satisfied with my decision to go solar with them and their impact on my life has been positive. I feel good about helping the environment and it saves me some money too. The only issue I had was when I sold my house, I didn’t like the way they did the contract. They made the people sign my old contract instead of just writing a new one. Still, I would tell others to give Sunrun a shot.

I was trying to reduce my energy cost, and then I had been recommended to Sunrun by my parents. Enrolling with Sunrun was easy. However, my experience with the customer service was not great. I would like to expand my system because they didn't give me enough panels at the beginning to cover my electric bill. They either don't respond or say they can't do it. I've had the system for about four or five years and haven't heard a word from them. They didn't come to check on it to make sure it's all working well. Even so, going solar is great. I'm 90% satisfied and I can save money from it. The installers were also great in installing the panel. I would tell others to go for Sunrun but to make sure that they would be given enough panels.

We've been thinking about reducing our bill so we looked into solar energy services and it was fairly easy enrolling with Sunrun. Their customer service was friendly. However, they weren't very helpful. Other than that, my Sunrun experience has been great.

My enrollment experience was good, but I started out with Real Goods Solar, and then without a warning it turned into Sunrun. But they all worked out fine. I still had the same terms and package, so I rolled with it. The customer service team sends me emails regularly. And one time, they sent over someone to fix a problem. I'm very satisfied going with solar. It reduced my utilities cost. Overall, Sunrun has been pretty good. It's almost entirely maintenance free. I would recommend it.

I started looking into solar energy service because of the economics and sustainability of it. Then, one of my friends sold Sunrun to me. Enrolling with them was great and the agent did everything. It was an easy process. Going solar has been great. However, there is no reading right now so I don't get any information. When I get my emails, it just says 000. Somebody needs to come out to reset it. Nevertheless, I'm very happy with the decision to go solar. It has taken our electric bill way down. I would recommend it.

Our power company charge a lot so we looked at a couple solar services. I had three different estimates and they were reasonably closed. Through people that my wife and I worked with that had gone solar, Sunrun seemed to be the top runner with them. So, we went with them and we were very satisfied with our decision. Our electric bill prior to going solar were averaging $320 a month year-round. Now, we pay our power company with $12.95 a month. We took a loan out on the solar and the payment on it is $2.12. So, it’s still way under what my power bill was. So far, we’ve been on the line for two and a half months and our power company owe us $216 when we checked our bill the other night. We generated more than we’ve used.

Electricity is so expensive in Hawaii and we decided it's sunny here a lot, so solar energy services made sense. I was trying to find a company that did solar since we are in Hawaii, and I found Sunrun online. I did a bit of research and found that they had better overall approval ratings from their customers when I did reviews. Enrolling with Sunrun was simple and the process went smoothly. The reps were good one time we called customer service about turning the system on.

We were working with a different solar company, but our township grid was closed when we went through the final process, so we were shut down for almost a year. When the grid finally opened up and I contacted that company again to move forward, they were no longer going residential. So, I started researching other companies and Sunrun popped up. The enrollment process with Sunrun was fantastic. It was fast and efficient, and the service reps were easy. Matt, our service guy, came out and went through the process.

Enrolling with Sunrun was easy. My dad had got solar energy through a different people than we did and it was just was a whole lot more money for him. He had to buy the equipment. With Sunrun, we’re leasing them, so if something happened to his system, he had to pay to have everything fixed, whereas when something happens to ours, we don’t. Everybody at Sunrun was really nice. The system is installed on the back of my house and in the back of our shop, so people can’t see it.

Enrolling with Sunrun was easy since they did all the work that was needed. They were the best program that was available at that moment and we've had great interactions with their customer service reps. They were very professional, they researched information, listened to our needs and found a solution that fit our needs. Going solar is good as we haven’t gone over our usage. It’s our first season with Sunrun and we’ve been able to keep our numbers down.

I already had solar before, but the company I had gone with got sold out and the new company who bought them was terrible in customer service and even billing. They had too much volume and weren’t able to take care of things. When I moved recently, I wanted to do solar again in my new house. I needed a new company and Costco has been great for everything. A rep was talking about solar for Costco and said that they went through Sunrun, so I went that route.

I asked for a consultation or an estimate from Sunrun, and it was very easy. I didn’t sign up with them right away but after I interviewed a couple other companies, I called back my Sunrun rep and told him we would go forward. I really like the representative that we had. The interaction we had was quick and pleasant as well. Sunrun did not offer the best rates but because they were affiliated with Costco, we felt good. So far, we love going solar and we're very satisfied. We’re only one or two bills in for the cycle but we’ve been running our air and not flinching.

I was selling my house and I wanted to have good solar as the benefit of the sale. My realtor suggested getting a quote from Sunrun and they offered the best deal financially among the three companies that I interviewed. Plus, they had the battery and that was the biggest thing with their service versus the other ones. So, I enrolled with them and it was really easy. They kept me updated by email and the person that came out was very informative. He also kept checking in and making sure everything was good to go, so the communication was on point.

My experience when enrolling with Sunrun was positive. They were very responsive and answered all my questions. They sent a spreadsheet of the different factors that I was looking at and trying to compare them to Sullivan Solar Power. The responses I got from Sunrun were very accurate and complete so I felt real comfortable working with them. The attention to detail they provided and their willingness to respond to my questions made me go with Sunrun. They were totally above board. There was no evasion to convince me to put in something different than what I wanted.

I've been thinking about going solar for years but I wasn’t sure because of the location of my house. Then recently, I said that maybe I'd have somebody to look and see. Sunrun was recommended and the comments on the internet were good for them. The enrollment was a good experience. The only problem was they had a problem with their contractor and Sunrun had to drop them and get a new one. So that delayed the process for about three months. And while they figured out another contractor, we were isolated and there was a confusion about who was going to be the contractor in this. But we got in touch with their customer service team and our interaction was good.

Stay away from this company when purchasing solar systems. They are impossible to deal with and downright fraudulent with how they deal with their customers. I purchased a home with an $80K prepaid leased system by Sunrun. One meter transmission system had already failed (seller didn't tell me, not their fault), the second meter transmission system failed a few months later. I tried for months to get them to come out, they finally did and said they couldn't fix it. Refused to replace the transmission element and refused to pay to trench to my house to get to the router (really, in today's age of electronics, they don't have a transmission system that can reach my house which is barely 100 yards away).

I believe that going solar is the way to go. And based on conscience and the fact that in seven years we don't have to pay for our electricity, my wife and I decided to do it. We also have an electric car and that was factored in to select how big of an installation we needed. A family member recommended Sunrun. They also had a partnership with Costco and they've got warranty. And when we talked with them, they were very professional in the whole approach to it.

We were trying to actually save money in the long run and the solar providers were all basically in the same ballpark. But Sunrun's battery cost seemed to be more effective, price-wise. They were also able to do things quicker. Enrolling with Sunrun was a good experience and the process was very easy. The wife thought that if we put solar on the roof, all energy was free. She figured she’d keep the hot tub at 103 and keep the air conditioner at 74 and everything would be free. But I told her it's not that way. You only produce five kilowatts of energy and when you use five kilowatts of energy or more than that at any moment versus the panels, you're paying for it. But I was onboard and everything Sunrun did was great.

I had horrendous electric bills and going solar with Sunrun definitely reduced it. Sunrun is a good thing and when we were offline, the customer service team let me know and they sent somebody out to straighten it out.

I had no issues with Sunrun until July 10th. My system stopped generating power. I realized that there was an issue on the 13th and called their customer support line. We went through some troubleshooting steps that did not resolve the problem. I was promised a callback within a few days. Fast forward to the 19th. I hadn't receive a callback. I called the customer support line again. I was told that the Sunrun techs were busy and that they would refer my case to one of their contractor. I was promised a callback yet again.

When approached about adding solar panels to our house by Darius ** from Sunrun we were told, "You could cancel anytime," if we got solar panels. We have been looking at other houses and knew we were not going to be in this house long term and told him this. Darius said that would not be an issue. We can cancel anytime. The panels would be removed and the roof would be returned to its previous condition at no cost to us. He showed us graphs where our electric bill would be around $15 dollars a month after adding the solar panels (we would also be paying Sunrun $59 per month). He told us the paperwork signing was a maintenance agreement, not a 20 year lease.

I was looking to save money and I started looking into solar energy providers. I had a friend that had used Sunrun and they said they were a good company. I enrolled with Sunrun and they were very upfront and cordial and they came out to the house. The installation process went well. They were very fast. We had a little problem with one of the panels not working. Their rep came out within the day, and he even texted me a picture saying, “Yes, it’s all good now.” Our experience with going solar is going very well. Our bill has gone down tremendously. The summer months are not as good as other months, but we understand that with the heat. Sunrun takes care of their business.

I had an excellent experience enrolling with Sunrun. It was easy and I was informed at every step. Additionally, they have very good customer service. Sunrun has a lease program that most companies do not offer so I went with them. Since then, I have less electric bills. In fact, my next door neighbor had a lot of questions and she plans to have it installed too. So far, I’m very satisfied with the experience and the idea of saving with solar.

Sunrun did everything that needed to be done quickly and very well. They checked our eligibility and made sure everything was taken care of with the inspector. They were friendly and weren’t pushy. Their reps were really helpful if I had any questions and they were very good at communication. I also go on their website to do the payments and check how much was the solar power.

Updated on 02/01/2019: It has been a year now and I have an apples to apples comparison on a 9 month block of time. After being told how much I would save every year, I ended up paying $400+ more than the previous. I tried to have this conversation a while ago when I wasn't seeing any savings and their customer service department did not ever respond to my emails. I sent another email last week about my situation now having solid data to back it all up, and no response. Disappointed to say the least as I thought the owner (initial contact) was a solid guy and wanted to use a smaller company that was supposedly local. Really trying to do something to reduce my carbon footprint, breaking even would have been fine, actually. However, now I'm digging into my pocket for an extra $400/year and watching my sister saving a few $$ a month after she went with a national company. Disheartened.

Sunrun installation coordinators were very nice and easy to work with giving me frequent updates. Once the system was up and running and they had me committed with a contract the quality customer service ended. Shortly after the system was running I noticed after doing some research that the meter was wired backward giving a negative value when it shouldn't. Sunrun told me several times that is was ok. It wasn't until I sent them a copy of the Lucas meter installation manual that they agreed to come out and make it right. Easy job done in about 20 minutes.

Had to have solar panels removed in order to have our roof replaced. Spent 13,000 on a new roof. Upon reinstalling the solar panels they misjudged the placement of the panel brackets and drilled holes in my new roof. They tried to tell me they were safely brackets. Had my roofer out to inspect and he said, "No they are not." Now it’s going to cost me 350.00 to fixed. Tried to call Sunrun. They won’t return my call!

I had two conversations with Sunrun. The first, I said that since I had notified them that there were pigeons under the panels they would have someone install barriers. The customer service person said that since it was not turned on yet they could do it. That was about 2.5 weeks ago. #2: I talked to another customer service person today and in effect said that they will not do it. If it is not resolved to my satisfaction I want the panels taken off the roof. I know that there is a lease agreement. I will use whatever legal means to nullify it if barriers are not put around the solar panels.

I'm all about green power and saving the planet. I went with Sunrun for their quality, the reviews that I've read, experience from other friends and very happy word of mouth. Their enrollment process was very easy and the experience was great. Sunrun has impacted my life tremendously. It saved me a lot of money and it saved a lot of the planet, too. I'm 100% satisfied with Sunrun. I've recommended them to about 15 friends and showed them my current power bill.

I thought about going solar to lower electric bills and enrolling with Sunrun was easy. The salesperson who came out to my house said there was a $250 gift certificate and then somehow, I was gonna cancel because they had to add more equipment. But then the rep Michael offered us $500. But suddenly now, he gave us $250. It was just a verbal agreement but the issue was all taken care of and I'm waiting to hear back from him on that.

I was very impressed with Sunrun. They were the first ones that contacted me when I was ready to listen. At that time, I was so mad at Indi Energy. They were even had to be taken to court to allow Sunrun or anybody to come into the state. We've had power outages because they don’t have enough energy. And when somebody took them to court and the court told them, Indi Energy backed down.

Home Solar Installation - 06/06/18, Wednesday. The Sunrun team arrived with 3 vehicles and 8 workers. Initially there was a problem on where to put the inverters and associated equipment. The Supervisor and I discussed options and concerns. Finally, a location just behind the fence gate was chosen. They went to work without delay and I was very impressed with the work ethic… In fact, I don’t think I observed them ever taking a break and I came out once every half hour to an hour to observe and to photograph the progress.

I had several neighbors that had solar energy and I knew they were really pleased with it. One told me about and how much he was saving and helping the environment and we decided to look into it. All of our neighbors had Sunrun so I didn't even research companies because I knew my neighbor who started it had thoroughly researched and was very happy. She's had it for a couple of years so I thought that's enough reason. It was all based on her recommendation. The enrolment process was extremely easy because Sunrun took care of everything. But the process took a long time. The inspector guy was sick then the electric company had to come about and they had to change something and then the electric company had to come out again. It was from November till April to get the solar energy turned on.

My mom doesn't work anymore and she has a few people living in her house. With a lot of electricity, her bill was high. I was in Costco and I saw a person talking about Sunrun. And I know Costco doesn't advertise anything that's not gonna work. The enrollment with Sunrun was a long process and they went step by step. With the sign-up process, it was kinda difficult if you were not ready or if you didn't get the right information. But if you got everything right, there should be no problems. The customer service was also pretty good. I had a couple of questions and they helped me with whatever they could. So far, going solar has been good. I've been paying some really cheap bills. If anyone is having high bills, go solar. And I really recommend Sunrun.

I was walking around Home Depot when I first heard about Sunrun. I was in the process of buying a house then I walked by and thought it would be a good idea. I talked to their guy a little bit and he let me know about the system. I have a lot of friends who are on solar and they were all with another company. I would like to see what Sunrun has and when I got the house all finalized, I signed up with them.

This house was originally intended to be a vacation house. It's 100 years old and it's usually 200% humidity on the eastern that it consumed large amounts of electricity. We had a belief that solar energy is a better way to go in terms of using natural resources, so, in addition to the specific needs we had, it was also a general sense that it was the right thing to do. I narrowed down which company I wanted to work with to put our Solar on our house. The company suggested Sunrun, so I did a bit of homework on the way up and liked what I saw.

My bills were averaging $350 every month and as my kid are getting older, they will most likely watch more TV and consumer more energy. The energy is getting more expensive so it makes sense to go into solar. People from Sunrun saw me back to back and the customer service was good. The lady was always calling me back to keep me updated on the process. And they were very flexible on the date. But I always thought that all the equipment would be inside the garage and at the last minute they told me no because we're under new regulation on my location. The county was basically telling people to do it outside the garage. Sunrun should make sure to tell the customer at an early stage where the equipment will be. Other than that, the service was great and I'd definitely recommend Sunrun to friends.

Overall, SunRun seems to have pretty decent reviews, and maybe we just got a dud of a salesperson, but our experience was not good at all. After a 30 minute or so in-home sales call, one in which the salesperson couldn't get his software to work, we were told we'd get a proposal the next day. I had to follow up with him. He told me that they took another look at our roof and it looked like they couldn't do it, but he would elevate it to the design team. It's been several days, and the salesman won't even return my emails. Other companies don't seem to think our roof was such a problem.

My brother-in-law works at Sunrun but I still did my homework and compared different companies. Going with Sunrun, it was a very easy enrollment. Everybody was efficient. From the salesperson to the customer service to the installers to the woman informing me via email when things were gonna happen, I was always able to call somebody if I had any questions. And all my questions were answered in a timely manner. When I didn't understand something, they would reiterate and explain it. They never made me feel like I was bothering them. They were polite and considerate.

I wanted to go solar but I couldn’t afford it or get a bank loan for it. And the other thing is you have to pull your own permits and that’s almost impossible. You're made to jump through some gigantic hoops to generate power. You're made to get this gigantic cutoff switch and that's completely ridiculous. This just costs you a lot of money and it doesn’t have to be so. You're intimidated out of it. Sunrun made it easier. I liked the whole option that I could buy the panels from them if I wanted to. It was really a good deal. If I had a little money, I would because I think it wasn’t even that much.

I was very satisfied with my decision to go solar with Sunrun. They were least costly than SunPower. And their panels aren’t quite as efficient but the company itself is very efficient. And during the installation, I told them that I didn’t want to have a Tetris-looking system. I've seen some really screwed up looking designs on people’s roof. Based on the way that my roof was, they had to make two rectangles instead of just a big one which I was fine with because I didn’t have six little rectangles placed where there are almost all of the rectangles but there's one panel missing. I was very happy with the way that they did it all. Also, I'm getting the benefits that I expected from the system.

It made sense that we're prepaying our power bill for 10 or 12 years to pay the thing back. We should have done it years ago. My daughter had Sunrun put in their equipment and they were happy with everything. They did a lease system and we did a purchase system. But they were happy with everything that Sunrun had done and everything. I heard the industry, especially at the event I went to in California, and Sunrun always came on the top side. They were always the good guy to other company.

A lot of people have solar energy services around here and when the sales rep, Joel, from Sunrun came, he was wonderful and knowledgeable. He didn't pressure us and I liked that. We saw him in January and within that month, we contacted with each other back and forth. For any questions I had, I was able to text him or call him anytime and he always got back to me. If the world was made up more of him, it would be a nice place. He cared what he does and about the customer. It was not just about selling the product.

The pricing was considerably higher than the salesman told me and makes my total power cost more than plain power company bills. They left a hole in my block house at the power boxes and will not even call me back on the issue. Do not use this company - they are so poor at follow up and customer service. They are not worth it.

I wanted to reduce my electricity cost and be self-sufficient which I need to be in case of emergencies. I have had better quotes from other vendors but I went with Sunrun because of the backing up by Costco. And what I learned about them locally is that they have a good support system. They were very efficient throughout the process and they made it very smooth.

I was working with the AGR Group and when I was looking for other opportunities, they mentioned Sunrun. I looked into it and decided I wanted to work with them on that. Sunrun’s a classy, great company. They have the best clarity on what they do. They call it transparency and that’s refreshing. They also operate efficiently and that’s a sign that the company’s gonna be doing well in the long run. There’s really no other choice if you wanna do solar. You will be taking a big risk if you go with anyone else. We liked Sunrun the best so we’re working well with them and trying to make it a big part of our life.

Solar energy service is like remove the carbon footprint. Also, I was looking at the PG&E prices and PG&E electric prices were pretty high compared to what we have with solar energy. Sunrun's pricing was very competitive and it's a pretty solid foundation. It's not a company which recently started. Also, it was a recommendation from my friend so we chose them. The enrollment was pretty smooth and coordinated. The customer service rep, Anthony, was very helpful with everything and with the multiple options giving all the pros and cons of each.

It's been on our list for a long time to look into solar energy services and we heard about Sunrun at Costco. I've talked to the Sunrun rep there and he was great. He came out and met with us and then we decided to do it. It has just been three months since we've gone solar and it has been great.

I'm extremely pleased with Sunrun. The power bills kept getting ridiculous, so I got in touch with them and when I called, they answered the phone and nobody put me on hold. There was also no haggling, no false promises and they were on top of things. The guy that came out was polite, had a lot of dignity and class. He seemed very knowledgeable about the business and operations. He also treated us with dignity and utmost respect. He answered all my questions and convinced me, so I decided to go with them and their sign up process was easier than I expected. Their installers also came at the time they were supposed to come and didn't leave a mess. They also did exactly what they said they were gonna do which meant a lot to me because many companies nowadays promise everything and give nothing. I'm very pleased so far and I've seen a decrease in the bill since signing up. I have recommended them to go to my friends.

I wanted to do the right thing for the planet and for my pocket so I researched on putting solar on my house. I picked a few different companies and Sunrun was one of them. The sales rep that I spoke to there was extremely honest. I didn’t feel like he was trying to sell me something more than I needed. The enrollment process with Sunrun was a bit long though. Because my credit score was two-point shy of qualifying for their lease, I had to take the whole year to try and repair that small percentage of my credit. But once I got set up for the lease, the process was quick. It all happened within about six weeks. Brian has been a Godsend. He worked with me for over a year to make sure that I was able to get this to happen. And the install team was extremely professional as well.

DO NOT use this company unless you prefer waiting a minimum of 2 weeks anytime there is something wrong with your system. Of which I was just told on the phone by a rep that I was being punished for late payments and that's why it took so long for someone to come out. WTF is that! Stay away from this company, they are totally disorganize and expert the users to know how to operate a solar system from the get go without any information on how to make things work proper. They do not communicate within their organization as far as their tech support and billing. Customer service is extremely rude and totally not willing to take responsibility for their failed actions.

I've been interested in solar energy before and went with Sunrun because another company I inquired with was more expensive which I couldn't afford. However, here in Fresno, it's been fairly cool and the primary electrical cost are cooling systems. So I haven't used solar energy yet. But my regular electrical bill reduced substantially.

I have a friend who's our customer and he suggested that I consider Sunrun. Enrolling was a long process as the sales person spent three hours with me explaining everything. He was very polite and helpful. Also, the installation went very smooth. They answered any questions I had and kept me informed as far as scheduling and when everything would be happening. They have to work with APS, the local electric company, and they told me everything to expect and when, and it all happened just like they said. This is my first year in Arizona so I wasn’t sure how much my electric bill would increase during the summer, but with my contract, it’s staying the same. I’m very happy with it and I like the idea of solar as far as the environment.

I was always interested in solar energy services. Our neighbor works for Sunrun, so he got us started on it. And once I got talking with him a bit more, it piqued my interest more and I decided that it was the time to do it. When I enrolled with Sunrun, I talked again with our neighbor and he set everything up for us. The experience was smooth. He came over and talked to us about the system and explained how it works. He also explained the financing and once we saw the numbers, it was almost a no-brainer. Solar providers are all similar in some ways, but, since I knew my neighbor and he gave me some background, it helped.

We saw an advertisement of Sunrun in Costco and contacted them through Costco. We were already looking at going with another provider, but we decided to get a competitive second bid. And not only was Sunrun a better fit for us, they provided more solar panels at a lower price. And they had fantastic customer service and great people as well. The whole experience was great. They came here and they walked me through the process. There was a series of many crews who came in and they did a fantastic job. They left the area clean and even took care of dry-walling and making the house actually look better than it was before they even got here.

I was approached by Sunrun at Costco. After I told them that I was interested, I was contacted by the representative of Sunrun, Anthony **. He came to the house with the presentation for signing up with Sunrun. We were interested in buying. Not leasing. One of the promises that got our attention was the guarantee that Sunrun would be responsible for any damages caused by Sunrun’s solar panels to our roof. However, when Anthony sent us the contract to sign, we were surprised by the limitation of liability clause which stated that Costco and Sunrun will on be liable for up to 20k for any damage caused by Sunrun to our house.

Somebody from Sunrun called me and we went over the project, what it entailed, and there were lots of follow-up emails. Then their rep said they would look at my house and make sure that it was a good candidate for solar, which it is. There was nothing over my roof and then they made a plan, showed me the plan, and I approved it. And then, they sent the technicians out to install the panels. The technicians were fine. There was a team leader who was the contact while they were here. At one point, I asked him to look at the flashing on my chimney because I wanted to make sure it was okay up there. They did look at the chimney and said everything looked fine. So far, everything is working. Every time I plug something in, it works. They did a nice job, they were available for questions and they were professional. Overall, the service was very good.

I had seen Sunrun through Costco and we went with them for the warranty that Costco offers. I've reached their customer service over the phone and through text and they're very accessible. They explain to you all the things you need to know. Having Sunrun has been amazing now and we've already seen the savings. By going solar, it’s like I’m working and cleaning the environment as well, besides the fact that we’re able to save money. The prices are very competitive, and the quality of work plus the warranty are incredible. I’m very grateful for Sunrun and I’m already recommending it to close friends.

I wanted solar for a long time and had to deal with a lot of nonsense. First, they said that they don’t install them in flat roofs. But they do it in flat desert. Also, the regulations jumped through hoops. I saw my neighbors putting up solar services and I’ve known about it for a long time. I’ve been studying this and reading for nine years.

We wanted to get a solar energy service to save money over time. A Sunrun vendor in the neighborhood came over to the house and explained it to us. Everything was very easy with the enrollment process with Sunrun. It was all seamless and all we had to say was “Yes”, and they were there to do everything. The installation was very easy as well. All we had to say was a day when we were available and it was next Wednesday. Then they said they would be there and we didn't have to be. But I showed up anyway just to see how they were doing.

I wanted solar energy for quite a few years, but my wife and I didn’t own our home at the time. We were renting from our parents and when we finally purchased the house, we wanted to put solar energy on it. There was another place I had tried to get solar through and they said that it wouldn’t work because at that time we were still on the PG&E CARE program.

Solar is a clean energy base while fossil fuel has much fumes and not getting any better. There is cost saving in going solar and it’s basically letting me produce my own energy. By going solar, I get away from the monotony. Indi Energy crams it on you and being here in Nevada, I run my AC 24/7. In any way that I can cut that bill down and help the environment, that’s what I want to do. I did some research and looked at the reviews on Sunrun and compared them to other solar panel installers and Sunrun came out on top. The signup process was pretty easy. Their reps were pretty helpful and they got back to me if they didn’t get in front of me right away and they answered all the questions. They followed up on everything and said what they were going to do.

I believe in renewable energy and I had what I thought was a perfect chance for it so, I went through Momentum Solar in New Jersey and Sunrun was a part of their system. The installation experience was perfect but I have to call them because I just noticed that there are some holes in my attic wall that they left and it must have been an oversight. We don’t go up there but when we did to change seasonal clothing, I saw some lights.

I started looking into getting solar energy because PG&E’s rates are outrageous. Sunrun was the first one that popped up, and I talked to them the most. They had a lot of communication, so it worked out with them. Enrolling with them was pretty easy and simple. There was always someone there to talk to and help me out the whole process. They did call me to ask if everything was okay and if I had any questions. But I didn't.

Some of my friends had solar energy services already and they told me about it. I was hoping to save money and enrolling with Sunrun was easy and straightforward. For the first month after switching to them, I have saved some money. I paid my first bill and I’m waiting for the second one to see if there is gonna be consistency. I spoke with their agent regarding my payment and because I wanted to make sure my system was working when I power it on. And the agent was very courteous and professional. I’m still at the beginning stage but so far, I'm very satisfied with my decision to go solar. Sunrun is a good company.

My brother in-law in California has Sunrun and I already had solar on my previous house from Solar City. So, I got an estimate from Sunrun, Solar City and one other company. They all came out with the same design and all the prices were about the same. I was happy with Solar City at the last job, so I signed up with them but when they came out, they were gonna put half of it on the roof and half of it on the garage. I wanted it all on the roof of the house and so, I didn’t approve their final design. I called up Sunrun who came out and said they could do it that way. And they did. Going solar with Sunrun has been great. It’s a good thing and I would give them a good recommendation.

I wanted solar panels. I have looked at other companies but Sunrun's monthly price was a lot cheaper so I went with them. The enrollment process was easy. They did the credit check, saw that I qualified and they stayed in touch with me the whole time. Their rep was really awesome. He was just really kind. He got on the ball with it. And they notified me of everything that was gonna happen along the way, and kept me in the loop. The installation team was really professional and did a good job. They were here that morning and they were done by 5:00 that day. They really stayed out. They only had come inside one time to hook into my panel. Overall, I've been satisfied. My experience with Sunrun was really good. I'd tell friends to get Sunrun too. Solar is a lot better on the environment and if you get them paid off, you don't have a power bill.

I talked to everyone I know and everybody uses green energy. So, I thought it might be good and I looked into solar energy services. Sunrun's enrollment process was very good and every worker did an excellent job. They were very professional. The installation guys said the installation usually takes half a day and they did good and finished the job. For the payment, they wanted me to sign up for an autopay that provides some sort of discount, which I did. And no one will give the adjustment to me. Other than that, I'm very happy using the sun on our system. I will tell my friends to go to Sunrun if they need solar energy.

My husband and I wanted to save money on the electric and looked into solar energy. Sunrun came to our door and gave us the spiel. We'd know exactly how much we were gonna have to pay during the summer as opposed to expecting a high bill, and it sounded like something we wanted, so we signed up. The rep walked us completely through the enrollment and he helped us get financing. He was really good and the installers were very helpful and great. They showed us what to do and how the system ran.

I was in Costco and I saw the solar lady there and then we started talking. I was looking into solar a little bit, but everybody that I had to come over the house only talked about leasing. And Sunrun was the only one that talks about buying, not leasing. So I ended up going with selling. Enrolling with them was pretty easy. She took my name, my phone number and my address. And then she said someone was gonna call me. And then 20 minutes later, somebody called me and set up a date to come over. Installation was really surprising. It was way quicker than what I thought it was gonna be. My Edison bill went down to 13 bucks, which is nice. But I’m still paying the monthly for the solar panel. But then once it’s paid off, I’m gonna be saving a lot more. I told my parents and brothers that they should get Sunrun. I would definitely recommend Sunrun.

We starting a project of getting solar installed with Sunrun in our new home shortly after we moved in in October 2016. Through our time working on this project, we have run against a lot of confusion, errors and overall frustrations. There are many solar companies that we have talked to but we decided to move forward with your company due to your connection with Costco. We have always been impressed with Costco and figured a company working with Costco should have a similar customer focus and professionalism. I would like to go through a few of our many frustrations that we have experienced in working with Sunrun.

I bought a house and there was an existing contract with Sunrun that I was obligated to continue. I haven’t had any issues with them and I seemed to be saving money from what I had previously been paying when I was at a house with a standard electric. The prices seem reasonable, and the quality of the product and service has been fine. I would not hesitate to recommend Sunrun to somebody else.

We needed a roof and I told my husband if we were gonna do the roof, we should do solar. My dad had used Sunrun so I was familiar with them. It was a very easy enrollment. They gave me all the information I needed and were very helpful and informative. I was having trouble getting everything set up on my phone and they were helpful with that as well. Overall, they were very professional and they did a very quick and very good job . Plus our first bill after the installation was only $19 and it was over 150 before.

Sunrun visited us at our house in Greenville. They were walking through the neighborhood trying to get different houses to sign up for solar panels. We always thought it was a good idea. At the time, we were looking to sell our previous house. And now that we have, we were gonna be here for a while, and we decided that why not go and bite the bullet. The worst that could happen is that they don’t offset the power bill at all. But so far, we’ve been pleasantly surprised.

We have a big electric bill in our house. We were interested in saving energy, so we looked at solar energy providers and found that Sunrun had better savings compared to others. But if not for the savings, we would have gone with SolarCity. Sunrun's enrollment process was simple and the gentleman who came to us explained everything very efficiently. The installation was great and everything is beautiful.

I've been having a good experience with Sunrun. I wanted to get some savings on the electricity bill and the City of Barstow sent flyers about Sunrun through the mail. I went under the program through the city and Sunrun made it very easy to enroll. I talked to them when they were here doing the setup and they were nice and friendly. I've been saving money on my electricity bill since then, which allows me to buy other things or pay off other bills. Overall, I'm satisfied with going solar. Plus, the customer service reps I've talked to were very helpful and friendly. I highly recommend Sunrun and doing solar panels.

I’ve had a good experience with Sunrun. I had a few panels up there already and I needed somebody to come and check and look at it. I called and talked to a person and bought a contract with Sunrun to get extra panels. The rep was really nice. He explained to me all the benefits and what all the other rates are gonna be in the future years. And I agreed with him. I thought about it and said that I better do it now before the Sunrun charges more than what it was gonna be. He was a really good salesman. He was polite, professional and respectable. And I had a good experience with him.

A friend of ours from the community told Travis from Sunrun that we were thinking about having a solar plan, so Travis came over to our house, talked to us and we went through with it. Enrolling went by a lot faster from what I thought it would since we started in January and we were up and running by March. When APS was here, we weren't here and they installed the meter and left a note on the door saying we were up and ready to go. And so I called Ariel at Sunrun and I told her. They had not received the notice yet from APS but we turned it on a week before they got the notice so I had a week of free solar. The installers came at 8:00 and they were done at 12:00. I just let them do their job, and I didn’t even know they were here when they left ‘cause they cleaned up absolutely fantastic.

I have concern for the environment and Sunrun had a good proposal on solar energy services. They made the most sense and I got sick of researching it. They are competitively priced and have a good plan for paying off the loan. They also have good partnerships with lending institutions and it all worked out pretty well. I bought solar panels from them and they're maintaining them over the course of a period of time, and I'm purchasing that service. They are very professional in their efforts to make sure that we've done everything properly, that it was installed properly and all that stuff that is ongoing. They've reached out to me a couple of times to confirm a couple of things, and I've been impressed with that. I'm very satisfied so far with getting solar and I have lower electricity bills now. I was very pleased with Sunrun.

Sunrun contacted us. My wife is very ill and they said that they had a thing where they tried to help out a family in each region that they work. So they were donating the system to us. Also, we've got six children and they love to use electricity so we're hoping that switching to solar would lower our energy bill. We had no problem enrolling with Sunrun. We dealt with a man named Nisha who was phenomenal. He walked us through the whole thing and did the whole process with us and it was extremely easy. We were pleased with the whole process. Also, the installers were great and very polite. We are 100% satisfied with our decision to go solar.

I saw something come up on my computer about New York State letting middle-income homeowners have the solar panels for free. My son had taken Sunrun about three years ago. Sunrun's reps came around his neighborhood and he got the solar heating. He’s happy with it, so I figured why not. I’ll try anything to lower my bills. I looked into other solar companies and I called somebody. A guy came and he was here for about two hours. He wanted me to write him a check for $3,500. But I told him no. My son got it for free and I wanted the same thing. I practically had to kick him out of the house. He wouldn’t leave unless I gave him a check. He should have told me in the very beginning that the panels weren’t free.

I was cleaning the front of my house and a representative from Sunrun came around. He started talking to me and ended up helping me do the stuff around the house. It was almost like I knew him and he was telling me all about Sunrun. My husband had wanted Sunrun for over a year but I was against it because we had just gotten a gazebo and a whole new front porch. Plus, I thought that Sunrun's panels are very ugly. I did not want all that taken away from the look of the house.

I applied for a program through Green Alternative. I was sent a link to enroll and then, I used my account number that I got from my email. Green Alternative installed my solar panel through Sunrun and the service is good. I check online when I want to know if the panel's working and how much money I'm saving on some bills I also follow my house information online and it’s nice to save money. I’m very satisfied with going solar and I have some friends who are interested in it. I gave them information about the link or where they could take a look about that solar panel. Sunrun is a good company that could have them save money on a small bill.

I've been interested in solar but I just had the opportunity to get a Sunrun solar for the first time when I purchased my first home about a year ago. It worked out well, so far. They had a really nice guy named Dennis. He came to my house and explained everything. We went over whatever would happen and he was very informative. He was very professional, answered all the questions we had and seemed to be very knowledgeable. We enrolled the night he came over. So far, we've only gotten one statement from National Grid, but we are in the negatives with them so that’s obviously a plus. I have less of an electric bill, so I have a little more money in my pocket. I'm very satisfied with Sunrun and the installation looks great. Every person at Sunrun was very professional and everything went really smoothly. I'm very satisfied. It was a really good experience and Sunrun is something I'd would recommend. I'd tell other people to give them a shot.

I wanted to go green, and my bills were extravagant, more than my neighbors’ so I decided to look into going solar. I looked online and when the gentleman from Sunrun named Michael came here, he just hit a chord with me. Now, I have noticed a difference in our monthly bills and I am just very happy with my decision to go solar.