Sunrun Reviews

A guy from Sunrun showed up and talked about this. He did some basic measurements and some basic cost analysis. He came over with the price and it all went well. But we had a bit of an issue with Sunrun later on. The rep said that I would get the 10% back and he told me that it's only on the materials. But he told me that the materials were more expensive than they were and was actually like most the cost with the labor and engineers and people on the back end. That was a bit misleading and I was a little upset about that. Nevertheless, Sunrun got that rectified a bit and we proceeded.

The interactions with the project manager, who I dealt with, were good. I only dealt with their customer service when my roof was leaking. It turned out, they didn't put the seals over some other brawny brackets. So they came back out and that took about two weeks. By the time I talked to the first person on a Friday, and then at Monday, I got a call from the project lead and they got a hold of somebody. But then, someone dropped the ball, so I called back again, and then they backed out. Once the right people got involved, the project manager lady got in there and she got the people out there the next day. That was fine, but that was something I wouldn't expect to happen from a company like that.

My production has been outdoing my usage, so that's not really good. But we'll see how that goes. Now, it's just the power company where I'm supposed to get some credit and they don't really show what that credit is. Nevertheless, I like going solar. My power went to almost nothing and I don't have a power bill. I'd recommend Sunrun to others, but there's a better caution. Make sure that they understand what people say and ask questions out because what I thought they meant and what they really meant were two different things.

***Now the next problem. Back when I signed my solar contract, I was never given the opportunity to get critter guard when I leased my panels. As a result this, a squirrel not only chewed my solar panels but it chewed a huge HOLE in my roof. It built the hole because it had the shelter of the solar panels. The squirrel lived only on my roof, under the panels. It chewed my panels and no one from SUNRUN ever called to tell me my panels were not effectively working. On February 2, 2018, water leaked into my nine year old daughter’s room from a storm. I was confused since she had an attic above her room. That is when I discovered I had a hole in my roof. Well, I had water damage, black MOLD, bees, and thousands of dollars of repairs, Sunrun would not cover. I never heard of a squirrel chewing a hole in a roof without panels, have you?

I had to cover the bill of all the damage. Sunrun took off my solar panels, “free of charge” so I could fix my roof. Well it has been a month, and still no panels back on... Why? Because they do not make blue panels anymore. Back in 2012, I was promised black panels, Sunrun gave me blue. I complained in 2012. Sunrun did nothing. Now nobody makes blue panels in 2018 and Sunrun is now going to give me a few black panels, so I have a black and blue panels on my roof on the front of my house. I am told have a contract, so it does not matter what my roof looks like. So now, I have this contract for 20 YEARS with a black and blue roof and I am spending more money than I am saving.

To this day, I still have not have my panels on my roof and I get charged a monthly fee of $90. I saved $113 for the year and paid out of pocket THOUSANDS of dollars. I have had to call multiple times and I have spent hours of the phone or sending emails trying to get this resolved. NOBODY cares from Sunrun to get this resolved. When you see a sales guy from this company, I would tell you to RUN!

One of the other things that stuck out on them was that Sunrun use their own people. They don't subcontract out the people to do the work. So far, I'm happy going solar. And from what I know, Sunrun already generated quite a bit of energy which people are surprised to hear. One thing that has been a bummer was that I have referred a few people to Sunrun, however, they can't talk to anybody out. So, it seems like the referral program might go out the window on that. It'd be nice to be part of that referral program even if they happened to put their name in at Costco to get some info. But I still tell them my experience with Sunrun and that they could come and look at it.

He also didn’t get the right size for my house. The original contract said that it would be 78% and I asked why it was not 100%. He told me that I would be generating so much power that I would still gonna have an excess and then I would be doing credits back. The sales guy tweaked all the way through. I was thinking that he knew what he was talking about. I'd even called Sunrun numerous times asking if I could get more panels on my array. However, they would have to set up another array with another array and that was crazy. Sunrun is the parent company and they didn't have anything to do with it until after I had my permission to operate which began in February.

Also, they were supposed to install my inverter but gentleman who was supposed to do it, didn't bring it out the day of the installation. The guy told me that they'll come back the next day in the morning to finish up because they still have another installation in my town. The next day, it rained and I waited for them until 1 PM. By then I figured that they don't work in the rain, so I went off and did other businesses around town. I came back at 6:30 PM and somewhere along the line when I drove off they came into my property, got on the roof, and did everything they did. The next day, they called me as I was coming home from work and told me that they were done. I was like, "What you mean you guys are done? You guys still have to finish the rest of that." They told me, "No, we went yesterday in the afternoon and took care of that." But they didn't even give me a call.

They put the convertibox 4 feet from where I actually wanted it. Their manager told me that they're gonna take care of it but a month later, the same installer comes out and all he was gonna do was move it down about a fourth. I was like, "No, that's not what I wanted. I want you to move it where I want it over here." And he was like, "No, I'm not gonna do that." I said, "Okay, then. If you're not gonna do that then there's no reason to move it down. Leave it where it's at and have a good day." And that's basically it. Am I happy? Not 100%. I feel like I'll have a say so of where I actually wanted my system installed. The system saves me $100 a month but if I had to do it all over again, I would've gone with another company that wasn't gonna cheat me my needs and wants. It's hard to recommend them.

I'm very satisfied with my decision to go solar. There was a recent power failure in our area and I had no idea what was going on because my things were running as normal. It was just until I walked over to our local Home Depot that I found out we were having a power failure. And that was so nice because that was the reason I did it in the first place. I have been really happy that I don’t have to rely on Electric Grid. I liked the people who worked for Sunrun. They were all about customer satisfaction and they took care of their customers. They were on top of things as I was voicing my complaints. They were very attentive and they teach everything. I would recommend Sunrun. It's a good investment.

Also, we had a power outage here for four days last year and I thought it would be good to have a backup battery so we purchased the Brightbox battery which we can point out if we sell our place in the future. It will keep things and refrigerators going while the power is out. It's interesting telling people about going solar. Everybody's interested in it these days, so they come up and I'm happy to tell them that we've done this and get a lot of responses from people.

There's a bit of a hiccup with my panels, though. They were supposed to be installed inverted at an angle so they can capture the most amount of sun but they weren't. They were installed flat and there's currently a work order in place to resolve that issue. So now the panels are not optimum and not mitigating my electric bill like it was supposed to. But the experience was really good and once they reinstall the panels, I’ll have a better idea.

With Sunrun, my utility bill has gone down from $100 plus a month down to $12 a month. I have a jacuzzi and a sauna, which use quite a bit of energy. Everything is good and I don't have to worry about how often I use the sauna. I can go in there daily if I wish. The other day, Edison was doing some work on our lines and they told us that our power was gonna be off. My power went off and that was when the battery kicked in. It operated the designated things that I had set up with the representative from Sunrun. He asked what I wanted the battery to run if I had a power outage. I wanted my refrigerator, our bedroom, another room and the laundry room. When the power went out, those kicked on and we were able to use them. It was a good test. Sunrun is a very professional company and the service has been very good. I would recommend them to anyone.

Sunrun also had a very good installation crew. They did everything like it was up to be excellent service. I cannot really complain about them. They did excellent job. I'm satisfied with everything. Except one thing -- the salesperson. He explained to me things that I would be able to cover more and he gave me a bigger system but I have some difficulty. I have the manager's phone number and I'm in contact with them. We're working on solving that little issue. But definitely people need to go with them. I already recommended my sister-in-law and they already installed a bigger system than mine in Palm Springs.

Sunrun brought my PG&E bill down way lower than what it was. I don’t feel the pressure of having to have the high energy bill and worrying about having to pay it off and making arrangements. Plus, having Sunrun allows me to pay off the $700 I owe PG&E in the first place. I'm very satisfied with my decision to go with Sunrun. I don’t really like a lot of complicated stuff and they took all the complication out of everything. I'd tell friends that my experience with Sunrun has been the best that I've had and that on the whole, customer service was really pleasurable. I recommend them to friends.

We had a wonderful experience enrolling with them. Everything has been top-notched and they handled everything for getting the project inspected. They met us here when each one of the county inspectors was coming. There were several different county people that had to come and approve it. And then, PG&E had to come and approve it. Sunrun walked us through the whole process and to carry the paperwork and had a representative here every time. It did not match some of my other friends' experience when they went with SolarCity, and we were very happy.

Overall, the process wasn’t fast but it was easy. It took a couple of months to get everything installed and up and running. They kept us updated as things were happening and their customer service called me to tell me that they wanted to come take another look at our system and take some pictures of it. Our system got installed in January which has the least amount of sun so we had an exceptionally cold winter here in Maryland with a lot of wind. The first month, my electric bill didn’t seem to change much. But the bill that I just received for March was $48 from the electric company. As the sunny days enters and we waved goodbye to the cold, it will cover everything so we're excited. I'm 100% satisfied to go solar and I'm super happy.

I'd give Jay a gold star ‘cause he has solar panels on his roof which kinda also helped us to lean towards Sunrun. Jay kept up with us through the process. He was easy to reach. He was available by text and if I thought of something, I could text him then he texts me back sometime in the next 24 hours. I've recommended Sunrun to a few friends. Sunrun gives me an accurate expectation as to how much the solar the panels that go in our roof will cover the electricity that we use in our house so that was really helpful.

Everybody on their crew from the guy in-charge like the crew chief down to the guy picking up the pieces that the installations guys might drop were polite, kind, respectful, smiled and seemed happy to work here. Everybody was lovely and we have had an awesome experience from beginning to end. Jay, our salesman is fun and passionate. Our installation team was not only efficient, but friendly too. The Sunrun team member who was meeting our final inspectors were patient. We can tell by our experience that Sunrun has worked very hard in their hiring of people to represent their company.

I’ve only been on Sunrun for two months. It’s evidently working because I got a lower bill from APS. I didn’t realize how much it put APS out of the loop in terms of funding. The purchasing of the loan for the installation was done through APS. I thought they were making a thing on that one. That was one that I never got a discussion about, what the financing cost on that was as opposed to anything else like paying cash. That was information I wanted because sometimes I’ve gotten money to cover a couple of outlays like that. It saves me money.

As soon as I put the Sunrun unit in, we probably got more rain than Hawaii's got in probably 20 years. But we'll still end up selling back a lot of electricity because there's nobody here to use it. But even on a cloudy day and it's overcast it's still generating powers. The guy from Sunrun explained everything, showed me how everything works. And in case we have a hurricane or lava flow or something and the power goes out completely like the commercial power we could just flip the switch and just go straight solar. And it will run for a couple of hours anyway or more.

However, my experience with going solar has been hell. It died six days after they started it up. They didn’t call me and let me know it died. I had just assumed I was on solar the whole time. They didn’t even know it died. I went out there and looked and said, "Wait a minute. Why is my electric bill $300 when I’m supposed to be using solar?” When I called them, the lady on the other line said, “And you didn’t notice? What do you want me to do about it?” Then they sent someone out and said he fixed it. However, it didn't work. He replaced a single part on the system and then that blew up, so then they had to come out with a new system. So the machine was not working and a rep told me that there’s nothing she can do for me and that I have to pay my bill and wait. I love the salespeople but I didn't care for the call center.

I just paid $149 for two months and then I paid another $400 to my regular electric bill. So now I’m out $700 and I never received service from them. I told them I want my money back and they told me that they would give it back on my anniversary. But I would definitely recommend them. We just got a dumb deal on our machine. There's not much we can do about that.

When I turned it on in about February about five months later, my inverter went out and would not produce power anymore. After a couple of days that it was not producing anything, I notified Sunrun about it. It was their equipment and they were the ones that were supposed to be monitoring this. They said they usually let it go three days before they check it out. I told them I needed to get somebody out here to find out what was going on and it was about a week later that somebody came and checked it out, and verified that it was the inverter that was bad. So I figured they’d get one right on there and that it wouldn’t take very long. But it was a month between the time it went out and when they finally got another inverter on there. I was a bit upset about that because I lost all my credits and my bill was higher.

The system got working again but at the end of the year it did not produce as much power that they said it would. Sunrun cut me a check for the difference, so that made me a little happier. Other than that, everything seemed to go pretty smooth. I was happy with the salesman. I called him several times to ask him various questions about what was going on and he got things moving even though it took a long time. The installer and the ones who did the repair was Titan Solar Power and I tried to be understanding because I knew they had a lot of business and they were busy trying to beat APS and their regulations. But it seemed to me that it was an excessive amount of time to get another inverter put on. Surely they had extra inverters if they were putting solar panels on houses.

There was also a design change at the last minute. I had a picture of how they were going to put the panels which covered the entire roof. But when they started putting the panels on, it was not the design that was approved. So I called my salesperson and he found out they didn’t take into account that I had a fireplace exhaust that was causing a little bit of shade. So they had to change the design a little bit which didn’t bother me that much. I have 34 panels up there and I’m overall satisfied with what they did. We haven’t had much rain here to find out whether or not I’ve got any leakage but they’re supposed to fix those if there is any.

My start date was January 24th and the solar panel unit has produced 101% of my estimated electricity usage. So, I’m not dissatisfied with the company. I’m understanding of things that go wrong and so as long as they keep it working, and I have the contract here and they take care of what’s supposed to be taken care of, I’ll be happy.

One of the things the sales people told me was that they were going to get all the tax credits when we file our taxes, but that was false too and I didn’t get any of that. I only got a small portion of it. Not the labor and everything else that they told me and got on the email. So, I had my friend write an email to Sunrun and ask about the tax credit and the same guy responded that he would get 30% tax credit across the board. He responded to him the message that he gave me which was wrong and false. I was lied to and it didn’t meet the expectations that they spoke of. I would never recommend solar to anybody.

I'm making payments on this stuff to purchase it but it doesn’t do what it's expected to do. Also, I refinanced my house and when the appraiser came over, I said that I got solar panels on the house too, but he said that solar panels don’t increase the value of the home. That hit me hard too because I expected that to be a home improvement which would increase the value of my home. So, there's been a lot of negatives that have come my way. I should have spoken with my dad more about it because he knows so much about the industry and he would never get solar panels either. The technology is just not there yet. I'm not satisfied with solar at all. Don't get solar panels.

There's a console outside and a few things that I can access from the menu and it would be nice if Sunrun would send a PDF file on how to access and read the panel that generates electricity. It would be very helpful to have something that shows me what its capabilities are and how to go through the menu. And now, the days are a little bit longer so we generate more solar. And our energy bill is less than what it was before so it's nice. And since we paid cash for the solar panels, we had no outstanding bill, so it's savings for us. Our experience with Sunrun was very good and I'm very pleased.

"Thank you for contacting Sunrun Customer Care in regards to the battery discharge. During winter rates, the battery does not discharge. BrightBox - SDG&E: DR-SES (NEM 1.0). Summer = May 1 - September. Summer weekdays we cycle: Charge from solar production before 11 am. Discharge 11 am - 6 pm. Weekends are all OFF PEAK. So I paid $4,000 for the LG battery to be used May through September, 5 days a week. So 5 months times 5 days per week equals about 110 days of battery usage out of 365 day year."

This limitation is not in my Sunrun contract, nor was this limitation mentioned or documented in the sales and installation discussion. The Sunrun web page states only (my emphasis): "Depending on your neighborhood’s electricity rate structure, Brightbox can offset energy costs when electricity rates are at their peak. And in a blackout, your Brightbox offers a sustainable source of energy so you don’t have to spend on unruly and expensive generators. Maximum savings? We’ll take that any day."

Brightbox is the Sunrun term for solar panels with the LG battery attached. Note Sunrun does not state any details about the actual usage of the battery. The irony is that the SolarEdge Inverter is programmable through a simple user interface to allow any time any day battery usage. Of course Sunrun controls the battery usage and will not change the scheduled usage. Why? I believe it is to extend the life of the LG battery to 20 years. So, if you are considering a Sunrun solar system, skip the battery and save yourself a few thousand dollars.

Updated on 07/14/2018: Now 2018 is the second year of operation and Sunrun, without notification, limits the battery usage even more. In 2017 the LG battery was allowed to discharge to 20%. Now in 2018, they limit the discharge to 35%, effectively reducing its usefulness and making the $4,000 cost payback period even longer. Sunrun technical response to my complaint is as follows:

"Thank you for contacting Sunrun Customer Care in regard to your BrightBox battery. The state of California is a state where they have frequent power outages. The battery is built to not go below 30-35%. That way if the power goes out you will have four hours of use from the battery. I hope this answers your question. Let me know if you need anything else."

Two points. I have lived in current home 14 years and have had one power outage (before Sunrun installation), so preserving battery at 35% seems like an unlikely need. (At 35% level there is so little energy left in the battery, it will not help power my home through a multiple hour power outage.) Second, nowhere in the Sunrun contract nor on the website do they mention any limit to battery usage. I have not found any LG RESU 10 documentation that limits its discharge to 35%.

Why is Sunrun doing this? To preserve the LG RESU 10 for the length of the 20 year lease so they do not have to pay for a replacement battery. I suspect next year Sunrun will lower battery discharge to 50% and so on until it is not used at all and can for sure last the 20 years. If you get a Sunrun system, do not pay for the battery (regardless if LG or Tesla or whatever).

The salesperson visited me 2 years prior and I told them it doesn’t make sense to me to install solar. The second time around I asked why does it make sense now? Well, he lied his way through, oh, said salesperson was fired shortly after my deal. I’m only now complaining because I was just going to deal with the crap, but now that my roof leaks and I have to pay, that’s just wrong and I was stupid, lesson learned. We are now stuck with this for 11 more years, it has changed our lives financially while they rip us off. I asked for them to take them down, $39,000, what a joke.

When I emailed my representative, she said they cannot do anything about this and that we can pay up to $3000 to get snow guards installed; they even recommended a company who they use for this issue because it’s common. WHY DID THEY lie to us when all the SNOW RELATED QUESTIONS WERE ASKED - instead, we were told there are no issues! I replied to the email, every week for 3 weeks I sent the same email and NO ONE to date has replied to my email. I called my representative and she was unbelievably rude on the phone and even hung up; I was told to avoid those areas in the house when it snows! I called the individual who introduced us to the system and to date he is avoiding all our calls/texts and emails. This company just wants your money. If you have any issues at all, they will ignore you and not take your complaints serious.

The stress we have gone through with this company is not worth anyone’s time; their employees are not reliable and trustworthy. Please at all costs, please avoid them. I wish I read reviews before signing up with them. If the company falsified reports of their sales and was investigated by The U.S. Securities and Exchange Commission and has lawsuits against false marketing - IT IS NOT a COMPANY to GO WITH. Now I am stuck with the panels and no one from the company to returns calls or reply to emails. AVOID! Another issue - my contract on the app still says I will be paying $80, when I got a new contract that says I will be paying $72 due to adjustments needed upon further review by the inspectors prior to installation; so far the system is not turned on by Sunrun so let’s see what other issues I face.

It has been worry free since they mounted the system up and I look at the app that tells me it's working and making energy. It would reduce my bi-physical electrical company bill, which was my objective with going solar, and I'm sure my daughters will react about it and we tell them that we're helping do a part in energy consumption. My experience with Sunrun was very good and I have recommended them to my friends. Anyone interested should go ahead and use them as well because they make things simple.

I liked the fact that Sunrun has been in business and that they have their warranties on your roof. They were very personable and very accommodating. They answered all my questions and there wasn’t a hesitation like thinking about an answer to come up with for a question. They knew their stuff and that made me feel comfortable with them.

Genevieve has been my contact at Sunrun and we’ve spoken a couple times. We had to change a couple of inspection dates because of my days off and she was very accommodating. She had to contact Edison and the City to get the inspectors come out on a different date. The days that they didn’t need access to the house weren’t a problem. But the days that they did, we had to change twice. It was well within a reasonable time limit. It was only around seven to ten days difference, so it worked out really well.

We just got to turn on our system at the end of March, so we really haven’t had a bill yet. But from what they told me and the fact that they gave me the figures, I’m sure the bill is going to be a lot less than the hundred-dollar bills that we’ve been getting. Being a single person with my youngest son living with me still, we needed to find something that we could count on every month that this would be the bill so we could manage our systems and our budget. There are no surprises, so that helps as well. We know exactly what we’re going to be paying.

My son has friends that have purchased solar systems and have regretted not getting the Brightbox Battery simply because we experience quite a few power outages during the summertime. So, with having that as a backup, we feel more confident that the freezer won’t go out and all the food get spoiled on that. However, the one thing that I don’t really like is the fact that Sunrun wants me to sign up for autopay so they don’t charge me a service charge. I hate being forced into doing that to save money. That should just be an option and it bothered me a little. In the grand scheme of things, it’s got to get paid anyway. They let me choose my payment date and they offer me that option. It’s not a big deal but I don’t like having that as part of saving money. They should offer that to their client as a matter of convenience. Other than that, I’m hoping that when we get our bill, we’ll still be happy.

For the most part up until the installation, everything went great. Then the installation came and it didn’t pass inspection. The inspector came back and said there was a bunch of stuff that they had to do, so they came back and did that. Then another inspector came and wanted to do different stuff. It was a nightmare. They finished the installation initially in the first part of November and didn’t actually turn on the system until February. They said that it was because the City changed the regulations.

After they turned it on, we got a call that it’s not communicating with Sunrun, so they sent somebody out to take a look at it. My daughter was there and they told her something. Apparently, the box thing inside of the house wasn’t working so they took it, turned it off and didn’t tell us. I didn’t even know they had been there until I noticed when I checked the outlet that there was no generation. I called them and they told me I needed a new box because mine was not working properly. They said it would take two weeks. Fortunately, it took about eight days until they came back and put the new box on and it’s been fine since.

The system started working properly in the middle of February. We just paid our very first bill for the whole month and it was $13. Before it was a $100 to $200. At this point, though, I’m a little concerned because we don’t have the build up. The way it works in Nevada is, in the winter time we build up the credits because in the summer time, it’s so hot here that sometimes our air conditioning bill in the summer reaches $600. I hope that they’re never that high again but I think we’re going to still end up paying some bills in the summertime. But other than that and the guy turning it off and not telling me, I would recommend Sunrun because everything went smooth. They were also always very nice and very courteous.

I have asked for that report and have not received a reply. Then they tried to tell me in an email that the warranty is void because I put a hot tub in that was not there before. They lie. I have the paperwork that my hot tub has been in since 2008 and shows on the panel I sent them the bill of sales and the copy of the electrical hook up back from 2008. You guessed it. No response. I have a claim which they are failing to pay now using every excuse in the book. I would not recommend them to anyone. Plus I have the paperwork that they never told the building inspector that they upgraded the breaker box. It is not on the permit or the COC which is against the law. The letter I received and answered without a response once again $1000.00 for $6500 worth of damage and repair. I think not.

Everything about enrolling with Sunrun was super. They were really on it and I've been trying to get it moved. I got my neighbor and he has finally got hooks on it. He's been coming over to my house and he asked me to tell him about Sunrun because he wanted it before but didn’t know what he did wrong and nobody ever came back. They come, they zero in on you and then they leave you alone too long. I kept it up because I was fascinated with the men and they were really cordial and super fun people.

We love going solar and it has somewhat changed our life because our local light company got some approval so that we all have to pay more now. That was when we jumped for it but other than that, it's fine. When my light bill went from 300 to 200, I was a little happy. And then it jumped to one and a half and it was even better. We got more people in our house and there are 13 of us now. I just wish that Sunrun had come earlier. I was so excited but we just hung in there. And because they didn’t come for quite a while, we thought that it was like Vivint. Vivint was a really bad experience. I wish that Sunrun would put Undercover Boss in because they will get many more people.

The other company told me to not worry and that they were going to give me a $1,000,000.00 insurance for my roof. That was impractical and it was overselling. And there were things that Ryan was able to explain to me that the other company did not. For example, I have a mid-century house and the other company did not point out to me about upgrading my electrical panel. They did all the measuring and all the initial assessment but they never mentioned anything about my electrical panel not being within the standard and needed to be replaced. That was the big expense which Sunrun covered and I'm grateful for it. And whatever things that they did on the wall and on the siding, they fixed it, so I'm happy with that.

I'm also happy knowing that my bills in my gas and electric have to be separated now because I'm on that metering system, but when I checked my bill for the electricity, even though it's been winter here in California or it snowed up where the sun doesn’t sun as much, my bill is $9 for electric for the last two months. I still have to pay for the panel but it's just like what I used to pay for my gas or for my electric. It's a good thing considering that my house is a mid-century home, so the insulation is not as good as the current homes right now. If I have to turn on my A/C this summer, I will enjoy it and I'm not going to be a tightwad.

I'm going to have that peace of mind. Now I could sleep with the A/C on. Or as soon as I come home, I could schedule my A/C to come on an hour before I get home so that it's nice and cool by the time I get home and not to worry about a big electricity payment that I have to endure. And that was one of the reasons why I went to do solar. If the A/C is going, even though I don’t have a good insulation because I have solar, it balances out

I didn’t have to be there during the installation. By the time I got home, I cannot really tell that they were at home at all. And then everything was up and all we had to do was wait for the city to get their approval. Once they were approved, all we had to do was turn it on and Ryan was always there. I had a problem opening the panel, but he came and opened it for me and turned it on. It could let you enjoy your summer and not be stingy about electricity. You could leave the lights on and don’t have to turn off the light to save on electricity. I could also leave the TV on for my dogs.

My wife was telling me something about the issues with the billing. One month, instead of 83, it came back as 140 something. So I told her to pick up the phone and call up. Also, I'm going to call Matt, the field guy from this area, if they can give me more panels because I'm only getting 45% of my electricity from the solar. If you're using less than 6,000 kilowatts per year, you will get 100% solar energy from Sunrun. I'm using 9,000 and over and I only could get 50%. I was standing in front of my house the other day and I was pressing Matt to give me more panels. I need more than 50. I wanted 100 because my house uses too much electricity when the year is up.

Matt said according to the guys who are in charge of that, they install this only on one side of my roof. I said okay. They haven't done a survey. So, I was standing in front my yard, I went to pick up the kids two o'clock in the afternoon, the sun was so bright and the sun was beating down on the other half of the roof that had no solar. My house is crowded and people are home all day. Electricity is being used 24/7. The heat is on, everything is on. But I recommend Sunrun based on the service. Hands down to anybody.

We were very impressed with their sales representative, Chase. He answered our questions really thoroughly and honestly. Even when we were at Costco and we wanted to set up the estimate, they were okay. They did it all right there. They didn't send us home with information then we had to call and wait for a callback. And when we gave the representative at Costco our address, he could see our roof through Google Earth and he showed it to us and also said it is perfect that it faces south. He knew what he was talking about.

The installation was incredible and everything about the company has gone really well. They've really kept us informed on everything. The only thing that was slow was PG&E and Sunrun couldn't really do much about that. We finally got approval from SDG&E online on March 31st and that was a Saturday. Chase kept saying we could call or text him anytime even on weekends. So I texted him on that Saturday because he told us to let him know when we would get the approval and he'd come over and we can turn it on together. And so I did that and I didn't hear back which seems not like him.

I then emailed Tiffany, another rep at the company, and said, "Is he not with the company anymore 'cause he's been so responsive." And she said he's no longer with the company. I wrote back and told them it would have been nice to know that because I gave his name and phone number to friends as a recommendation. So, somebody kind of dropped the ball there. They should have let us know and should have given us a substitute name that we could contact. The only other thing is that Sunrun has a backlog. We bought the battery as well and they installed that and on the 31st when I found out that Chase was no longer with the company, we called the 800 number for the helpdesk and somebody named Grant helped my husband on the phone to turn everything on and make sure it is all working. Grant was terrific and he knew what he was talking about.

The system has been working since then but we don't have access to the app that shows us how many kilowatt hours we are taking in. We know what we're spending because we can see it on our electric meter, but before I even let my husband plug the car in, I want to see how it is working. Grant had said it would take a couple days and then I had contacted Tiffany to find out why we didn't have it yet after a couple days. And she said it would be a couple more days but it had been a week and a half and we still have no access to that and that was really frustrating to both of us. And then I called on the weekend and asked why we still don't have it and the person who answered at the helpdesk had no idea and she had to go ask people. She got back on the phone and said it takes a minimum of five business days which seemed bizarre to me because it has been more than five business days then.

We are in Southern California, and there's not a whole lot of extreme weather near San Diego but there are power outages every so often. We got the battery for that reason and also I don't have any desire to make money off of our electricity but I don't want to pay SDG&E anything. My husband and I both wanted to make sure that we were more in control of our energy use and that we could really monitor it. I would recommend Sunrun overwhelmingly. They really walked us through the whole process. Our representative was extremely responsive. And the way that Tiffany has the automated thing that lets us know that we were at step one, two, and so forth is nice and really effective rather than having a company where you sign everything and then you have to keep calling and asking about this and that. The installers were extremely professional and they really knew what they were doing. So we're happy with everything.

Still, my interactions with their customer service were always good. They were very polite and asked if I needed any other questions answered. It had been up and running for two months and so far, it's what they told me it would be. They said my bill would be around $20 but my electric bill is down at about $45. It might be about $20 off on what they said my payments would be for solar. With going solar, I'm not worried about the electric bill all the time. I can run my appliances any time of the day instead of just during the night. It's a lot less stress.

Now the absolute minimum we can pay Eversource is $19.00. So again even if we received the max credits we still need to pay $19 plus the solar lease which is $122.45. Again that comes out to $141.45. This is still higher than what our electric bill would be without them. By the way this is at year 3 so this minimum payment will just go up each year. How does this save a consumer any money?

If I had the money, I’d hire an attorney. SUNRUN IS THE WORST! I remember old Ed Asner promoting Sunrun. And I took him for his word. My big mistake! You don’t hear from him anymore! Hmmm! All I would like is to expand the existing system. Not a whole lot, just to allow me to earn energy credits as I was told I would. There’s nothing new added to my house. No room additions. No pools. It’s like I was promised a Cadillac but when they delivered, it had a VW motor in it. So am I forced to buy another one to make it right? Steer clear of Sunrun-there’s plenty of other solar competition. Oh and Sunrun won’t make it right. They never answered my customer survey. They won’t do anything to satisfy unless they make money. Come to think of it, I still have the news channel consumer advocates phone number.

My homeowner's insurance would cover the awning repair, but not the Snow Guard fix, and since the lease is in force I cannot get rid of these dangerous panels for something like 20 years. Do not get this product if you live in region that has snow unless you want to invest an additional several thousand on these Snow Guards, which, who knows, may not even work. This information should be disclosed within the lease and/or transfer of lease agreements.

Additionally, it took three phones calls and at least several hours of my time to get the automatic billing to go through correctly, which based on the other reviews here, has not been resolved. They kept telling me the routing number was wrong or I had input something wrong, which was not the case. There is/was something wrong on their end as far as setting up automatic payments from bank accounts. But of course, you the consumer has to deal with the problem, calling over and over again. It was finally fixed after several months of billing, but anyone thinking of getting these, esp. in the Northeast, should think again and again and try to find a product that doesn't leave your person and property vulnerable or a company that will at least take responsibility for fixing what I would describe as a design flaw.

Right now, going solar knocked my bill down by $80 a month. I was paying $300 a month, and last month, I paid Sunrun $101. And that is only three months into their system. The days are longer here in Arizona and our earth is changing positions in its orbit and we’ll get more direct sunlight. So, I hope my output becomes higher. My expectations was that it was going to bring the cost down. I have recommended Sunrun to others. I still got their sign in the yard and I got a neighbor across the street that’s interested, but he is waiting to see what it does for me this summer. So far, everything has been great with Sunrun. Everybody has been nice and cordial, and their system seems to be working as prescribed.

Sunrun had come up with a design and they went over that with me. The installation was set up and their crew came and did it. The only bit of a delay was that they had to work with the city to make sure that the wiring was set up correctly. But they got that sorted out. Then they got it transferred it over from Southern California Edison. It took a couple of months to get that all worked out.

We had set the system up and my monthly bill would be about the same as what I've been paying already. As the representative explained, Southern California Edison rates would be continuing to climb where I would be locked in for a 20-year period so that made some sense. We still have the small monthly payment from Edison but that wasn't a big problem and it was nice to be locked in. The solar panel was a lease rental agreement and I paid that off. As it turned out I was refinancing my main home mortgage last Fall. And part of the process was paying off other loans that I had so now I own the panels.

Sunrun sent me a check after the first year and explained that they had discovered that they hadn't quite installed enough panels to cover all of my energy needs. So, they sent me a check to cover the difference in `what the projected electric costs were going to be. And sure enough, a few weeks ago, I got a bill from Edison for almost $150 saying that I owe them because the Sunrun's system didn't produce enough energy and Sunrun covered that cost.

I've talked to a couple of neighbors about Sunrun and one of them had some concerns because they have one of those flat foam roofs and they weren't sure that the solar panels would work well on that sort of situation. I have a tile roof so having the solar panels wasn't a problem. Going solar with Sunrun was of nice, especially now that they're paid off. But they have a monthly bill and even when I did have the monthly bill it was what I've been paying anyway. The idea that I was being more ecologically responsible and cutting my carbon imprint was good. I'd tell my friends that Sunrun certainly worth checking into.

It was a bit of a learning curb but solar has an impact as far as cost-efficiency. In addition, they're monitoring and they are very good at getting in touch immediately if there's an issue. Like when I accidentally shut the system down they called. Overall, going solar is good if you have a lot of people living in your house. But if you're a single person and you're not home a lot I wouldn't recommend it, unless you can buy the equipment outright or lease it. There's an additional charge per month. Since I spread that cost over with two retired people who live with me, and who are a constantly running TVs and doing laundry and microwave and the whole get-go it becomes more affordable.

All the way through, from the sales installation to the site survey guys, they did a fine job. The whole process was talked through and thought-out very well, easy to follow, and systematic, but nobody knew the system and what the expectations will be, except that they had the parameters about our entire savings is going to fall between X and X. It was a good learning experience after it was installed.

However, nobody explained that to us how to find out how many kilowatts it’s pulling by looking at the equipment. Also, the Sunrun salesman did a fine job but lacked technical knowledge. He knew how it works but there was a lack of specifics relative to how we’re going to get information from it, details on timing, and details on the process going forward. He was not the technical guy and we had to get somebody else. I can do it online and I get the information from the Sunrun website, but I can’t go out in the garage and look at the panel and understand how to press the button to find out how it was operating. The other thing that they didn’t do was the installation. We had to put a new panel in and nobody labeled it. So now, if I want to know which breaker the refrigerator is out, I got to go out and try to get that. They did some labeling but it’s still unclear.

Other than that, it was a very pleasant experience. The whole thing was very well-orchestrated and done. They got different coordinators’ labels. In terms of the guy handling the installation, somebody else coordinates the start-up and going through all the premise and they move you from individual to individual. It’s fine and I know how it works.

The bill of the electricity has gone down because we used to pay $600 a month, and now we’re paying $30. Our breakeven is about 7 to 7.5 years on our investment and the next 13 years would be free. We leased the solar panel. We have two homes that we have Sunrun on and we put the Brightbox battery on one because we have a disabled brother-in-law and he has to have his room temperatures at a certain degree of coolness. If there’s a power outage, then we could not have a benefit of a battery if we didn’t have that.

We’re living in their Palm Spring California and it gets hot out here. We bought a portable generator to keep the thing running but it broke down. Last month, they notified they’re going to have infrastructure repair or improvements in the area so then, we lost power for 6-7-8 hours. We were able to hook up his air conditioning unit system in his area to the Sunrun battery and we did out of medical necessity. It’s a big help. It was a good experience with Sunrun and it was a good worthwhile idea.

In the beginning, my circuit breaker panel had to be moved. The Arizona room had been enclosed and the circuit breaker panel was on the west side. Both areas could still be enclosed and if that was done then the meter would be put inside the house which is a no-no. Sunrun said we were going to have to move the panel but I said no. They were selling the product and if that was to be an upgrade, they would be the ones to do it. Also, they sent a building plan, coming across my next door neighbor’s backyard to where the panels would be and I told them they couldn't do that. They said they would get my neighbor’s permission but I said no. I told them to go 15 feet to the east, make a 90-degree and come straight into where the panels were going to be. I told them that that was the way they were going to do it or I was going someplace else. I won and there was no argument whatsoever.

But aside from that, I also wasn’t happy with the way the trench was open for eight weeks. I told Sunrun that if somebody fell in that trench they would get sued. I was going to sue them too for that open trench. It was four feet deep and they should have had at least a ribbon marking it. It was never done but fortunately for them, nothing happened. And in the end, I was happy with the construction. When they came out to put the new panel on, everything worked and the guys that changed the electrical over were sharp.

I also didn’t know whether to rent or purchase. But in the end, I put 38 panels and elected to buy everything outright. I’m 80 years old and my wife is 70-something. The house is paid for and if something happens to me, which will likely be before her, she wouldn’t have $20 a month electric fees. 20 years from now, she's not going to care and I know I won't either. The process started in April and finally in October, they turned the inverters on. My first bill was $22 and it was great, going from $556 to $22. But the next bill was $66 and the latest one was $88.

I have checked the inverters and all of my panels. My house faces north and south. There is one set of panels on the east end, on the west end and on the south side. Everything is exposed, other than when the sun goes down, and the inverters have been putting out almost identical kilowatts no matter what time of the day I look at it. They’re close within reason so that tells me that all the panels are working.

I also talked to Eddie, my next-door neighbor who was on four months before I was. I asked him what he thought of his solar output and he wasn’t happy either. His is the same way and he had a lot less panels and a lot smaller house. I called Sunrun and I told them I was not happy with the system. But the rep said we’ve only been on for three months and we didn’t have any extra built up. She said we’ve used all that we had in the bank and until it gets more daylight, we won’t build it back up and the bill won’t drop. Knowing only a little about it, I had to buy her explanation.

The only thing that stalled them was getting PG&E to say “Turn it on.” They had to take their time to see that everything was set up as it should, and I had to wait for three weeks. I kept calling PG&E and asking them “How is it coming? What are they doing?" They had to send a guy out here to show me how to operate it, but I already knew how. I had already looked at the system and saw what had to be turned on, what had to be turned off and how to do it because I’m no dummy at this stuff. The county was also a bit slow in getting the permits.

Right now, the system is producing. I could use another three panels, but that would overproduce what’s coming up because I have a metering deal of about $457 if I paid it off now. We haven’t had that good weather and before, at this time of the year, my electricity bill was sitting somewhere around $600 a month. That’s why solar is up here. Now, I have to pay Sunrun $167.95 a month, plus $10 to PG&E for the service and that's it. Then, what I don’t produce, PG&E has to produce. They’re having to produce a little bit more than I’m giving back to them right now but when spring and summer come and we get more sunlight, I’m sure to go the other direction.

I also found out that if I got ready to sell this house, people would have three options. One, they can assume the deal that I have with Sunrun and keep $167.95 a month plus the 3.5 percent increase each year for the length of the 20 years that I have a contract with them. Two, they can pay me the difference and that’s about $30,000 right now to buy the whole thing and then own it outright. Three, they can say “No, I don’t want it” and Sunrun will come and take it off.

It was only a three-step process, but it would be better served if they came out and made sure that it was up and running and if they would’ve known that the job was complete and the system was okay and functioning, instead of leaving it for the consumer to do. Nonetheless, I really like the experience of going solar. I was telling my secretary that my bill last month was $9 and my bill for PG&E was $4 this month, and the rest was all generated through solar. All I do is pay the monthly bill for Sunrun and overall, it’s great savings for me. Now, I have a little more money in my pocket. I would recommend somebody to Sunrun. They’re a good company and they follow through with things and they’re not leaving you hanging all the time.

They didn’t want to write us a check for our deductible. They insisted that we take Visa cards as if we were a referral. Then when our taxes were due, they sent us a 1099 for the cards and I saw no reason for me to have to pay taxes on money that I spent out of my pocket. There were several unkind emails, back and forth about whose responsibility it really was and the fact that whoever we complained to initially didn’t take it to their supervisor and didn’t solve the problem. They just swept it under the carpet and that was disturbing.

Plus now, we have two accounts and one is automatic pay which is okay because it’s the same number every month. But the other account varies and we wanted to look at our invoice every month to make sure we are paying what we’re invoiced for. But for about six months, they couldn’t straighten out the two accounts and so I couldn’t log on to see my invoices.

I complained last month with them because they stopped sending the PDF of the invoice. That would have been fine but it was not available on my login account either. That made it frustrating when I was trying to communicate with my wife which bills and how much she was supposed to pay. Generally, I would print the invoice and give it to her. Right now though, everything has been resolved and we’re back on track.

We had gone from all PG&E to having one system on solar which reduced our PG&E bill. At summertime, the bill was less than it would have been and in the wintertime, it was about equal. Throughout the year there was about $30 savings. Now with the second system, we’re about at net zero with PG&E. With the constant $117 a month from the second system, about $80 in the wintertime and $200 in the summertime, we’re seeing that the bill in totality over the year is less than what it would’ve been with PG&E so we have seen savings too.

When we were at Costco, Sunrun had a vendor who was trying to find people up for appraisals and estimates for their solar. We interviewed a few other companies and after comparing people back and forth, we went with Sunrun. Costco is selective about the vendors that they put in there and Sunrun has to apply every year. For four years in a row, Sunrun has been a vendor at Costco and that said something right there. Also, Sunrun has a good warranty program, which is 20 years on the product and 10 years on the penetration of our pads or the racks going to our roof stuff.

Enrolling with Sunrun was very good and their customer service has been great. We had one set of people come out to do a site survey to check out the area and see if it was applicable. Then, we had another group come up on the roof, in the attic, to see if it would hold the support in bringing the panels. Later, another group came out and did the installation. One group came out and did the racks to put the panels on. The next day, another group came out to put the panels on, and another guy did electrical. Sunrun is big enough so they can have enough people to spread the workaround, which is good.

We have the Sunrun LG battery. The salesman said that we had options out there and the battery would cost more if we bought it outright but in the long run, it's more valuable instead of getting 27 panels to supply the energy to my house. We would get away with 23 panels since the panels produce energy and they would store in the battery. We could use that battery to supplement power through the evening when the sun goes down without relying on PG&E's power. Also, Sunrun dedicates four of our circuits to back up. We have electricity supplied on our circuits, which we have in the kitchen to run the refrigerator, one in the garage to run our freezer, one in the front room, and one in the bedroom. Those four circuits would be supplied with power in the event of a blackout for extended period of time.

Naturally, we're not producing electricity at night time when the sun's not out. But if we produce 100 percent of power during the day and we only use 60 percent of it, we have 40 percent as a backup that PG&E has. We loan it to them, and when we need it, we get it back at a low cost or almost free since we gave them the surplus. Just like putting it in the bank. We don't use energy as much as the solar panels produce, so we're able to get a kickback on the power. On the other hand, people who don't have a battery will have a True-Up, which means at the end of the day they didn't produce enough electricity and would owe PG&E money for the energy they used, which their solar did not produce.

But during the winter time when it's cloudy and rainy, we're not producing nearly as much energy as we would be on a bright, sunny day. It also depends on how our house sits in relationship to the sun to get the optimum resources. If we have a North exposure, we're not going to produce as much power. But if we're producing more than we're using, we get that back later. It's clean energy and we're not relying on fossil fuels so that has impacted us quite a bit and I'm excited about that. Going with Sunrun is a financial thing, too. It takes six to seven years to pay the panels off, but in the long run, we won't have a bill after that. The due would be a minimal amount.

Other people waited for months before they got their systems but I got mine real quick. From when I signed up, the installation was not even a month away and they did a good job which didn't take too long as well. They were efficient and they informed me of everything they were going to do. I've been recommending Sunrun a lot to other people and Andrew tried to contact them or they contacted Sunrun. One of my friends bought a brand new house so they were not ready yet. They haven't lived in it long enough to find out that it's going to cost them an arm and a leg living in a two-story house without solar but they'll find out. And there are people who were still waiting and wondering what they are going to do.

Since the installation, my bill has dropped. And I’m optimistic that it’s going to be really good when summer gets here. It’s going to outperform what I was promised. I would highly recommend Sunrun. They're much easier to deal with, and their sales rep was very knowledgeable and honest about the service. He wasn’t trying to push one leasing over selling and he went over the pros and the cons of each.

After everything got on the roof, there was a large humming noise on my roof and it's still there to this day. I recently called and complained about it again. The first couple of times, they were sorry but told me that they didn't guarantee excessive noise. I finally ran into somebody that was pretty decent and he went out of his way to fix our SolarEdge, the wireless monitor that's in the house. I had a panel on the roof that was broken and I didn't know it and he troubleshot that. He went on the roof, he tightened that down again and it lowered the noise down. But I still notice that when the sun starts to rise in the morning, a large buzzing noise starts. I'm hoping they didn't give me lower grade inverters. They said the panels and everything were good for 25 years. In the middle of the project, their rep said that he had to re-order parts so I hope he didn't go get second-class parts and throw them out there.

Last month, their guy went up there and inspected the panels for me. He was very nice and went out of his way to deliver and install the new wireless monitor for me. I wasn't even home. My wife opened the door, he came in the house and hooked it up. I'm in hopes that this thing will last 25 years or more. I might have been wiser to lease it because if anything breaks, they would come right out. The reason I went with Sunrun is that I work for Costco and they sponsor Sunrun. I also know that Costco is not going to allow any vendor into their store that isn't going to be answerable to them and would damage their reputation. Otherwise, they wouldn't be in the warehouse because people pay to shop there and they pay $120 for a one-year membership. Costco's got a lot of credibility there.

I got back a $700 rebate from Costco for using Sunrun and I got back a good tax rebate so it pretty much cut the total cost of the installation and everything else in half. As far as my money's worth, I couldn't be better. And I retired last year so my bill went from a couple of hundred to $250 during the winter down to $10 a month. Now I get gas bills during the winter and $70 is the highest one I've gotten so far. I'm on very limited income now and all my cash flow didn't work like I thought in retirement, but it helps not to have a PG&E bill that isn't palatable. Going with Sunrun has impacted me financially and it's the environmentally correct thing to do.

I got some other members who came in to Costco and they asked me why I went with Sunrun because they had a very low rating. But I couldn't see it. The only problem was I had to call up and talk to them several times to get them to quit dragging their feet to get the installation done and to return my calls. And they got it done in a timeframe they said they would. It's been two years now. I would recommend Sunrun. I'm sending people to Costco and introducing them to buying bulk. The discounts are over there, plus the benefits of it is all win-win. Can't make an enemy doing that.

Why wouldn't he have offered that from the beginning?? Because the whole thing is a scam for them to make money. We decided to stick with it anyways but we changed our minds and wanted to purchase the panels... He literally told us he WOULD NOT sell them to us because they wouldn't be able to claim the panels on their taxes and tried yet again to set us up with a lease. He also told us that nothing was finalized for 10 days after signing, yet Think Energy was contacting us literally the next day trying to switch our utilities over and telling us to cancel our current electric coverage and that was a completely different struggle trying to get that canceled once we backed out. We were lied to and manipulated multiple times by this salesperson, I'm so thankful we backed out in time. All the backhanded responses that Sunrun representatives are writing on these reviews is complete **.

They always blame the customer saying "You must be using more electricity than before the panels" when most of these people can prove that isn't the case, which is probably why there are hundreds of people working with their lawyers to sue and void their contracts. Their equipment is faulty, stops working, and it takes months to get them to do anything about repairs or problems. I had multiple calls, voicemails, and questions go unanswered through this process and I will make sure that none of my family or friends is pulled into this scam, there are plenty of other legit solar companies who offer better rates for better service. Sunrun, don't bother to respond to this or to "send me a message from a specialist to further address my concerns". I'm simply not interested in any more lies or excuses. It will go unread and unanswered.

After the installation, I called the customer service to ask some questions about the website, and I got my questions answered. There was never a service problem, and I am very much satisfied with the solar. The system now is producing more than it did in the past. It would take a few weeks to make that all happen. Also, I got our first bill from APS and tried to compare it. It's a little tough in the winter because of the least payment through Sunrun and then what APS charges for the connection fee. I paid a little more for my first winter month and I was expecting that but I’m hoping that throughout the year, especially when summer gets here, then that’s where I’ll start to see my savings.

Since having a solar with Sunrun, I feel like I'm doing good for the environment and I like being my own energy company. I have already recommended Sunrun to a couple of people, and I told them how easy it was, and that the pricing is better than the other companies that I have looked into through the customer service. Even my brother-in-law is going to contact Sunrun. Overall, the experience with Sunrun was very good.

Their reps called me several times to welcome me and to let me know that they were there for me. The calculation was to pay what I’m paying right now but with no increase over the next 20 years, which is what I was looking for. It’s working out and so far, so good. I’m still paying almost the same amount as I was paying before and there won’t be any increase. I'm 100% satisfied with my decision of going solar. I've recommended Sunrun to several friends already. Everybody is happy with it.

Then, Sunrun made a terrible mistake when they contacted the local authorities to have the inspection done. I'm in the city limits of Manchester and they contacted the county, which has no say in it. So when everything was set, I couldn't get the power company to get the inspection done because it was placed with the wrong authority. That took two weeks to get straightened out and it was already mid-November when I had all the inspectors come around and tell me that I could go on and get the system turned on.

Other than that, I am extremely unhappy with my experience with Sunrun because my power bill is considerably higher than what it used to be and I don't know why since there's nobody else living in the house. If anything, it should be less. I talked to one of their representatives and he claimed I had some terrible rainy weather and there was no sunshine, so, therefore, the system didn't work that well. If that was the case, it's a very poor design because I didn't have it put up there in order to pay more. I put up the system to save money. Also, I had a huge oak tree in the backyard. It was about 80 feet tall which gave me a considerable amount of shade during the summer months and saved on my air conditioning. It cost me almost $2,000 to have that tree removed and now that I'm out of a lot of money, I'm saving absolutely nothing. In fact, I'll be paying more come summer time with a lot of sun and a lot of heat and a lot more air conditioner running.

I've been happy with the way I've been treated by Sunrun's customer service people. However, Sunrun's website annoys me so much that I haven't been there lately until today. Their website was doing what a lot of solar minded people are doing these days, which is over hyping and dressing it up. But it's probably on some of the other pages within the site. Now it seems like they've made it better because I don't see a lot of hype and B.S anymore. I'd recommend Sunrun. Going solar gives me a kind of positive feeling to be part of that movement.

Since the installation, all I do was get their hookup thing and it was at $10 a month so I don’t know what the usage has been compared to before. As far as putting in the panels, the paperwork, permits and going through the HOA, that all went very smoothly. To me, it was all done top-notch. I’ve talked to some neighbors who appeared to be interested and gave them information to show us as a referral.

In Jan 2018 I saw him in his backyard because our backyards backup on each other. The problem with the solar installation IS THE FACT THAT I AM A HOUSE HIGHER than his house. Sunrun didn't bother to take that in consideration. I'm sure they could have tilted the panels so the solar beam goes up in the air and not across my backyard, house and enters the whole house. If I want to look outside and forget about the beam. I can't even use dark glasses. This is a very serious situation as I'm 86 years old, disabled and what sight I'm left with is very precious to me. I have had people telI me I need to get an attorney. If I had the money I guess I could. I really would appreciate any help you can give me.

Sunrun has made the process very painless. For anyone who doesn't have solar energy, I'd tell them to do it and do it with Sunrun because they provide quality work and great customer service. And financially, it has reduced my bill. I was probably paying $400 every month so it has been cut in half using solar power and Sunrun. It's amazing.

Their customer service has been great, and they've followed up with emails and phone calls every step of the way. The electric company has also approved the panels. On the other hand, they are working on a couple of things. I'm out of the state and I got a phone call saying that there was something wrong, including the batteries. They've gone back twice and I'm expecting a call from them anytime. I'm expected to be up and running within next week or so. I've told friends that Sunrun has an easy process and they do all the work, just understand what the benefits are, and be there.

The guy that came out and took all the information and got it started was fantastic and always kept in the loop even though there was a handoff to the head office. He still cut in whenever I needed him. The engineers came out with the little different locations for the electrical component and they were really easy to work with. One of them moved it around and we even found a better spot in the garage at the last minute when the installers were there. They were willing to make the switch and do everything. They were customer friendly and they worked fast. I got all the permits that I required and everything was great.

The system got installed quickly and the installers were very professional. I was concerned about where they put the cable as I didn't want it showing too much. They went the extra effort to run it through the attic and have it minimized and they even painted it on the outside, I provided the paint. That was a great experience.

We also got a Brightbox battery, a backup battery. They gave us four circuits that we could utilize. My wife is on a machine for sleep apnea at night and it's critical. We wanted the ability to keep that running. On top of that, it's also nice to not worry about stuff in the freezer and the refrigerator. The week after the system was installed it, we had a 12-hour outage and that was before we were paying anything on it. Edison allows it to be turned on ahead of the switchover so even though we were still considered on Edison, we were utilizing the panels. We weren't officially getting to have our certification from Edison yet but the battery kicked in and had the circuits protected.

The power went off for a split second then it kicked right on so my refrigerator was never turned off. The outage was during the night and my wife slept fine with the CPAP machine going. Later, I ran an extension cord to the outlets that were live and could run the TV and everything else. We were not affected at all yet our whole neighborhood was down. The Brightbox is costing me $200 a year extra to have it but it's worth it especially for my wife.

They met with me and they looked at my house. They were friendly and knew what they were talking about. The whole process, even from once we were initially approved based on roof size, was seamless especially the HOA piece. We needed HOA approval and Sunrun handled the entire process that I didn't really have to do the whole thing. So for me, it was a couple of signatures and sit-downs to understand the model, how it works and kind of the Xcel rollbacks that I’ll receive. It was really good. I just got it installed in October or November so it’s not the peak of the time period of the year to be really seeing the benefits a lot but I am seeing lower Xcel bills so I know it’s working. I’m still paying the 50 bucks a month to Sunrun so I’ll see more of a benefit when I start actually seeing the credits applied.

The bills are what we expected. We have circuits that are backed up on the power wall to the battery which, when it was put in, was a new thing but nobody told us there was another breaker box so we lost power in very odd ways. The upper half of the kitchen lost power. We could cook on the stove but couldn’t use the overhead light, and it was right before Thanksgiving. We thought that there was just something going wrong with PG&E, and the PG&E guy came out, spotted the second breaker box, flipped the switch and turned everything back on. Now we know there’s a second breaker box so if we have this problem again, we can find it. But it would have been nice to know that. We could have been without power over Thanksgiving because the Sunrun tech couldn’t get here until the following Tuesday.

The bright box was included and it was probably the tipping factor to get my husband to agree to going solar because I’d wanted it since 1972 but he wasn’t convinced. Having the battery means that if the neighbors are out of power, we’re not. It happened once since installation that the neighborhood lost power and we still had it. However, I got an email a couple of weeks ago about my first True-Up bill and that meant that the next PG&E bill would be nothing because it would be Truing-Up. But the PG&E bill looks like it always does and I’ve never seen anything to explain what Truing-Up is.

Overall, getting the paperwork done over the course of the holiday with everybody going on vacation and the round robin voicemail could have been done better. I’m also hoping the True-Up situation will go more smoothly. Nonetheless, I certainly would recommend Sunrun. I’d tell others to go solar with Sunrun and it doesn’t cost anything.

I cannot tell you how many times I said to him I don't want to sign a contract till we go over it. & even after it was signed & would talk to him on the phone or email he never said, "You signed one already" & I would repeat I don't want to sign a contract till we read it. I told Sunrun to all this made no difference. Took them forever to put the system. I was told it would face south. No it faces west. Now that want to chop down trees & when that won't work they will want to chop down our house because it blocks the sun to which Sunrun knew from the start the trees were in the way but didn't address that at the time. I could go on & on but I don't have the space. How they can treat the elderly disable living on fixed income like this. I don't know. The contract should be null & void for all the untruths that was told to me & how the contract was done.

Please don't use this Sunrun. I'm paying them $109 & the electric co all so I had no idea I would have to pay this much money for electricity. With Solar panels my electric bill would only be about $75 This month but instead I'm 109 to Sunrun & $50 to my electric co. This is a nightmare. That Sunrun will not fix. Only want to cut good trees. One is a nut tree & then I guess the home will be next because it blocks the sun too. I'm sorry if this don't make a lot of sense but I'm so upset I cry just thinking how cruel Sunrun is to do this no way to treat a customer. PLEASE TAKE MY WARNING. STAY CLEAR.

We got the Brightbox Battery since PG&E was going to change their pay and they're going to go based on the time I used energy. So, if the peak time is in the night, it's going to be more expensive. But if we had the box we could use our energy instead of PG&E's. So Sunrun will make it cheaper overall. But they sent a letter today saying that hooking us up is going to be a little while. Other than that, everything went smoothly with Sunrun. We got the things to sign and I kept getting emails from them letting us know what was going on on every step.

Once in a while, it’ll get up to about 600-kilowatt when it should’ve been hitting 900 with the solar panels to make it work out. I’m in my fifth year paying 174 to Sunrun every month plus I’m paying 200 or more in the winter months to SCE. I have told Sunrun and asked Verengo but they just say that it’s not their problem or their fault. They said they have re-evaluated it and that there were sufficient panels up there.

Sunrun needs to come out here, solve and re-evaluate what I pay them if they have to. They should get it to where I’m not paying them almost 200 a month. I’m in the desert and I don’t have any trees blocking the panels so it should be making at least 600 consistently every month. But even if they figured out that they computed it wrong and that all I needed was enough panels to make 600-kilowatt hours a month, that’s still not enough for my house. There should’ve been more panels spilt up. I feel I got suckered into this a little bit.

Right now, I’m talking to them about a situation that came up. We bought the house a year and a half ago and we had the solar put on. But since we’re having a pigeon problem, they put strings around it and that stopped that. Then, we had an inspection for an insurance company and they said that our roof needed to be attended before we can proceed with our insurance. I called Sunrun and that’s what they’re looking into right now. Other than that, they were prompt on the pigeon problem and the people they sent did an excellent job. Overall, I would recommend Sunrun, and if someone would ask about them, I’d say they explained the system very well and showed us the options, as well as the grade of how the solar savings would calculate. They put it all the way through.

I went with solar energy services to save some money on my electric bill. But so far, it cost me money. I’m not satisfied with my bill now. Sunrun came out with courtesy. They were punctual, and they did a very nice job on my roof and the panels that stood on the roof. I’m just so disappointed that I put out almost $900 in two months for my gas and electric bill. And I thought I was saving money, but it seemed as though at that particular point I was not. I’m a senior citizen, I’m on a fixed income, and I had to stretch my money to pay that bill.

They need to compensate us on our electric bill, simply because it wasn’t our fault. I reached out to Sunrun and the resolution was that they did some math, and they were going to credit me about $80, which was very disappointing. They should’ve given me more than that because I have autopay with them, and they take out x amount of dollars. And they are not missing any payments from me, so I should’ve been reimbursed about three times.

Afterwards, when they missed wired circuits and had to come out to fix it, they came in a timely manner and were quick to deal with. The system also works great and it's saving me a bunch of money on Edison. So I would recommend them but I would tell my friends to beware of the sales department. They give completion dates that they don’t have approved by their installation department.

We assumed it must be a mistake so we followed up with them. We then discovered that our solar had been failing for the last 2 months and not reporting any energy at all. We were shocked that no one contacted us to let us know until we received a $1200 bill! We then contacted SunRun and had to leave a message. The next day we received a notification from SunRun that there is a meter problem and that someone will schedule to come out. I began calling SunRun multiple times sitting on hold and waiting for over 40 minutes each time - even up to over an hour without getting in touch with anyone.

I never got through to anyone to help me - the only person I was in contact with was the contractor who came to look at my system. He was not only an hour late but he could not provide me with any information. He said he was simply a contractor and couldn't help with anything. I began sending emails to try and reach someone - even researching to find employee email addresses to get help. I opened a support ticket over a week ago and haven't received a response or an update. Sunrun has yet to reply or reach out and contact me.

The contractor was supposed to fix the issue but today after checking it has still not been resolved. We are now facing over $1200 in fees and penalties as well as electric we should not be charged for due to having solar. Furthermore this company's ethics and integrity is grossly underwhelming since the only way we have heard we can get a reply is by making a bad review letting the world know about their issues. DO NOT USE THIS BUSINESS!

I had a couple of questions for them and no one really seemed to want to come back. Especially the guy who I initially worked with. I had his number and kept leaving a message, and he wouldn’t return my call. On the other hand, the crew who put the stuff in was very nice. They had it all done in no time at all, and they were just nice people to deal with. We live on the cape, and there’s a lot of overcast, so I’m not sure if we’re getting a full month out of it. I think by the spring or summer, we’ll be able to figure it out and see how well it’s doing. But right now, it’s just so-so.

They were organized and had a work flow management system of sorts. There were a lot of things going on and most of that went pretty good. I also appreciated the level of transparency and follow up that they had. The existing solar tiles that were up there was hit by a homerun that came into the roof. In the original survey of the thing, it was indicated that the cables were not like the new stuff and the hooks were up on the roof. Sunrun's reps couldn't get out with that so they put a separate way over the roof and down the side at the back to the garage area. There was another hiccup but it was simply an error on one of the installers while he was drilling into our router from the local telecom in the wall in the garage. Fortunately, the telecom had a guy out there within an hour or so to swap that.

Also, when we surveyed the area, we knew where we were going to place the step but it turned out we couldn’t do it there, so we had to move it someplace else. We could have done that on the outside of the house but we had it in the garage. It was more awkward there and when I went inside, I realized it was a mistake. So, I had to watch out for that thing over my shoulder while getting out the Prius there.

Other than that, the installation went well and the install team was great while removing the solar tiles from the original manufacturer. They particularly looked to see if there was any damage because something failed and they located the faulty tile. It had an area where wire had burnt completely through on a little collector box underneath the solar tile. It was melted pretty much so, it could have been a fire hazard. Those tiles were being recalled and I will be filing against that manufacturer to see if I could get some compensation and hopefully prevent any real fires from occurring. Sunrun's guys kept about three of those tiles as the evidence for me.

Another hiccup had to do with the invoice. There were two separate payment things for the activities. One was the main thing for the contract and it was about $11,000 which we paid early on. The other contract had to do with removing and replacing the original solar tiles, and replacing my roof tiles, which was for $1,200. That invoice was very mysteriously written. I had no idea what it was for then I got a bunch of emails back and forth to get some clarification from folks. It held up the payment for about five days as they couldn’t get it together. But I never got the other clear invoice and receipt for what the $1,200 was for even though I paid it. Apparently, their systems weren't permitting genuine paperwork to track it to it’s actual warranty and installation. But the stuff and the work they put in my home were warrantied so, it was not an issue.

By then, we were coming towards the end of the fall. We're not really producing power now. We've had snow in the first part of January and quite a few rain days here lately. But our system would probably be better once it starts getting more sunny this Spring and we're looking to see what is going to happen then. Even though we had a few hiccups with Sunrun, they corrected everything, got everything taken care of and have been spot-on. I even had to call the hotline one afternoon and asked questions. They answered them and walked me through things. It was good.

A Sunrun rep sent me diagrams for more panels and the price would've gone up to $120 a month. So it started to defeat Sunrun's purpose at this point. I finally got fed up and told them to just put it up, which they did but I still couldn't contact anybody. And then Sunrun had to send EPS out here, which is our electric company. The EPS guy gave the go signal to turn it on, so we did. Then Sunrun called me back and I told them that we turned it on because the EPS guy said we could, and they were fine with that. I've had it up and running for about three months now. My experience sucked and I wished that I looked into another company and had two or three people come out.

They changed the contract because they said the roof couldn’t handle the number of panels. So, they reduced the panels and for one year only, I'd pay for the interest only. And after one year, I’ll pay the remaining $222 payment. I’m satisfied to have gone solar. I like that the payments are pretty much nothing and considering the monthly payment I was paying and then what I pay right now, it's not bad. I have recommended Sunrun to my family, and I have told them how much my electric bill is.

Initially when they sized the number of panels that was needed for my house they could’ve done a better job. The solution they implemented for my house is undersized because I got a lot more space on the roof top as well as in the back of my house. I got a two acre property, so there’s a lot more energy that could’ve been produced and that wasn’t done. If they had put more panels it would have produced more energy that could’ve gone back to the grid plus 600 dollars savings. At the end it’s a win for Sunrun more than me. So, I approached Sunrun through three calls and I wasn’t too pleased with that aspect of them, they were not responsive. That’s the only beef I have with Sunrun, other than that they do a good job in monitoring.

It's a fairly new system. It's only four plus years. I don’t have any issues, nothing has failed and everything runs smooth. Their remote monitoring works great. There was one electronic failure and they took care of it immediately. I don’t have a problem recommending Sunrun to friends and family, which I have already done.

Getting enrolled was very easy. There was a woman who came to the house and explained the whole process and was talking about, “What do you want? What are your needs?” And she was really lovely. She was probably my favorite person in the whole process. And she kind of showed us samples. She's like, “I got either samples but these are what customers in your neighborhood, in your ZIP Code have experienced after switching to Sunrun.” And our neighbor right across the street has Sunrun solar panels too which helps.

But there were a couple of things that I was disappointed, that didn’t wind up working out for us. We wanted to have that $5,000 battery that stores up energy and we were really excited about having that placed. That way if the power surges we would never have to lose or if there was ever like some sort of big emergency we would have all the power sort out but they weren’t able to put our panel with our refrigerator on it and that’s one of the most important things I want to be kept.

And we got so much misinformation like one person was like, “No, no, no. That panel is going to go on your battery,” and another guy would say, “No, it's not,” and then the other person was like, “Yes, it is,” and then, “No, it's not.” And that was a four or five-week process. That was really frustrating for my husband and I because it really delayed the whole thing. But other than that glitch we've been very happy with Sunrun, the service and we were happy with all the people that came to our home that were provided from Sunrun.

Southern California Edison used to send us these letters, “Compared to the people in your neighborhood you are at basically like the 98 percentile or the 96 percentile.” We were always the top energy users in our neighborhood. But I got a letter in the mail yesterday and it says now we're at the 68 percentile instead of the 98 percentile. So I was happy that we've cut back quite a bit on our electricity. And aside from the solar, nothing has changed. So my experience with Sunrun was great. Start to finish I felt like they run a tight shift. I've been shopping at Costco for 15 years and the fact that Costco put their name on it and their stamp of approval it's almost like a trusted friend telling you, “This product is the best.”

I have to hear this from her every day and now I am disgusted with how Sunrun, Inc. treats the elderly. Because of the stress of being harassed she has acquired shingles and had to be hospitalized. My Mother is not in the best health. She has heart issues and the stress is making it worse. My mother is on a fixed income. I don't understand how an owner of a company could sleep at night taking advantage of the senior citizens. She has requested repeatedly with every conversation she's had with them to come and take them down. How could this be happening? I just don't understand.

I thought I was doing a good thing--reducing my footprint and saving money. I am not even sure I am reducing my footprint, given the electric bill. I even made a referral--she completed her installation, and now I am afraid to talk with her. Never saw the promised referral commission check either. I am embarrassed and now understand why people were wary to go solar. I am an older adult and should have known better--I will likely be stuck with this for the rest of my life. Very angry.

Everything has been very good. I'm very satisfied with my decision but I'm a little unhappy about the fact that my electrical bill is going up again and I can't add panels to it without doing a whole new system. And that's too expensive. So that's the frustration for me. I'm sure Sunrun is bound by regulations so they can't just do that. The technology is there. I've got a great system set up with them and it doesn't make sense to me that you can't just add panels to that system. But the expertise of the Sunrun people is really very good.

However, when I was given the Sunrun quote of $377.42 a month, it was supposed to reduce my electric bill down to a $25 or $30 deposit for the Helco meter. My electric bill runs about $150 a month over Sunrun which puts it right back up to where it was before I got the solar. Electricity was about 48 cents a kilowatt when we all got our systems and now it’s 53 and a half cents a kilowatt. But it has nothing to do with Sunrun's product. I either don’t have enough panels or it’s because our electric company is outrageous. In fact, I’ve recommended Sunrun to two of my neighbors which have gotten the product and they have the same problem I do. If Sunrun could do something about our electric company, it would be wonderful.