Sunrun Reviews

First 2 years of operation, no problems. Early Dec 2016, I noticed inverter on right (have 2) yellow light flashing, no electricity being produced. Called immediately but it took over 4 months and many trips to my home trying up a lot of my time to finally get it to work. During that time, I tried to get my lease payments waived since it was taking them so long to fix and my electric bills were high since my system was only working @ 50%. Seemed to me 4 months outage @ 50% should get me 2 months relief. Was told by their "customer care" rep that that seemed fair and they would waive, never happened. Never got to talk to same person twice. Would ask to talk to manager, would get switched around, put on hold forever and then cut off.

When the benefits from APS were going away, we wanted to beat the deadline and looked into solar energy services. My wife handled the enrolment with Sunrun and coordinated with somebody from California. The people who came out were knowledgeable, friendly, and professional. We're happy with the people who were involved in installing it and checking out the meters. Going solar works for us so far and although we haven’t seen the results in the bills yet from APS because it's in a change-over period, we’re very much satisfied with the decision of going solar.

I enrolled with Sunrun and it was easy. I called and they sent a rep and I signed up with them. Then, the installers came and knocked on the door and greeted us good morning. They went on the roof, they did it and they went home. They are professionals and very pleasant. However, the first time I got it they charged me the same amount.

I figured I might as well do solar and it was easy enrolling for Sunrun. The sales guy was good and the workers were okay. They didn't clean up their mess though.

The reviews for Sunrun came in well and their initial responses were fantastic. But some of the follow-ups have been a pain. I got a guy that I communicated with and then I didn't get any follow-up from him. So I called the company and started over. They gave me to another representative who went through the file and realized that I was already in the system so then it defaulted back to the original representative that I dealt with, but he didn't respond to emails or calls.

Electricity is expensive and I wanted to save money. I decided to go solar then it was a matter of choosing a company to go with. I had a couple of vendors come out and quote me. All their deals were the same but Sunrun's Costco program offered some refund cashback so, I took that. The installation process went pretty smooth and easy, and there were no setbacks. Also, all my inspection went through the first time. I had a couple of calls from the company right after the installation then I got a follow-up email from the guy that I got the service from. I would recommend them to others.

When the salesman came out he stated I would be saving money. He would make sure I had enough panels to ensure I would produce the electricity I needed. I spoke with Edison and basically I owe them over $1000.00. The panels only produce half of the amount I need and I just started in June. I already pay Sunrun $155.00 a month and averaging over $130.00 a month to Edison. My bill is higher each month than without panels. THIS COMPANY IS A SCAM. DO NOT GET SUCKED IN LIKE I DID.

I am trying to sell my home but no one at Sunrun can't or won't help me. They took out a lien on my home when I installed these things on my roof. I have to get the lien removed to sell my home. No one at Sunrun cares. My closing is in a few days and no one returns calls or cares. Their "transfer assistants" are useless. Avoid this company at all costs! You will regret getting stuck in a 20 year contract with a company with rotten customer service and you may get stuck with the inability to sell your home. Maybe a lawsuit would work. I hate this company.

I’m trying to cut my PG & E bill and checked out solar services with Sunrun. We didn’t shop around because they were the first one that I contacted and they were fully satisfactory to me. My experience with them was excellent from start to finish. When I dealt with their reps, it was great they’re very responsive. The people showed up on time and the guy who came out to explain it to me was right upfront about everything. The whole thing worked out well and I have no complaints about any of the process.

I’ve been thinking about solar for a few years. I settled on Horizon and Horizon was partnered with Sunrun. In my research, Sunrun and Horizon were topnotch companies, so I felt comfortable working with them. The service was great. Their customer service team was very knowledgeable and responsive. They were on top of any issues immediately. I have no problem with calling them up and they’re just great people, always friendly and courteous.

We’ve been pondering into looking at solar energy for about two years now and enrolling with Sunrun was not hard at all. We have had Sunrun just this year and so far, the service has been great. It's been a good experience.

I've called their customer service a few times with questions about solar electrical generation because some days it's down and then up. It seems to be based on cloud cover. Also, if I wanted to add more panels, will I have to increase the inverter. Unfortunately, there's one question they couldn't answer and they didn't know how many panels my current inverter can take for a maximum amount of panels. So for now, I'm just trying to get used to the app which I understand how it works now.

Sunrun installed solar panels at my house, on October, 2016. Everyone who has solar panels have a back-up regular electricity company. I have SCE. Back-up company give you energy in case customers spend all solar panel energy. In my case, Sunrun installed panels and most of my panels were not activated since installation date. And therefore I got a high bill from SCE, amount $1590.63. I reported it right away, technicians confirmed to me, that just a few panels were reproducing energy. So I spoke to Sunrun and told them. They have to pay SCE bill, because it was their mistake. Then Sunrun requested my bill statements from SCE, I sent them twice, meanwhile I was getting a horrible service, they did not call me, letting me know about the status of it. I always was calling or e-mailing, just to received excuses, of still investigating, a department call analysis, was taking care of this matter.

We signed up with Sunrun in summer of 2016 and finally got the system installed and ready to go in August of 2017. Ridiculous amount of time to get the system up, but it only got worse from there. Our electric bills were still the same for August and September and I was told by Sunrun Customer Service that it takes time to show a decrease in the bill... Ok, kept waiting then Oct comes around and still no change in my bill. When I call CS they tell me that they show on their end my system is producing and they feel things are ok... NOT! I called again after receiving an email from Sunrun stating that they show an issue with my system and will be contacting me to come out and repair it and no one ever called, no one ever came and no one emailed again.

I was an employee for the utility and realized that solar was a wonderful thing. I finally had the opportunity to make it happen for myself and went with Sunrun. Enrolling with them was easy. I have been with them since the middle of September and so far, it’s good.

This is my first review ever written on a product. But I feel it is so very important to protect people from falling into the horrible trap that this company sets. My story is too long, but I will let you know that I have been in contact with several levels of administration at Sunrun and no matter what the customer service rep that responds to this says, you must know the truth is, THEY DON'T CARE. They will do absolutely nothing to resolve any of the complaints written here. Their business motto is to trick people into the 20 year lease and then when someone figures out what a horrible deal it is, they tell you that they will never let you cancel the lease. They provide misleading data to make it look like you will save money, they misrepresent the costs over the years, they definitely do NOT tell you that you are stuck for 20 years when you sign and that the value of your home will be diminished and hard to sell if this lease is attached to it.

Sunrun was referred to us by V3. Sunrun sent people to my house, and they were very professional and courteous. We are buying energy from Sunrun and for last month, I received the electric bill from Horizon for $23, which was the cost of the produced energy. I’d refer my neighbors to Sunrun.

We got interested in solar energy services because of the excessive reaping by Southern California Edison. And enrolling with Sunrun took a long time but a lot of that was because of the City of Long Beach. The only thing I would recommend is that when people from Sunrun call, make it one person so that I can get a hold of the one person with any questions. Good thing, all their people have been very good.

I wanted solar energy services for a long time but I had a problem with my next door neighbor's trees. I had several people here and everybody said the issue was the trees. But for some reason, Sunrun had no issue with it. Their representative came and laid everything out. Then I told him to go ahead and do it. The installation looks good as well. I’m happy with their service and now I'm saving $50 a month. I would also tell others to get them if they could.

We've been having high bills so we've been thinking about solar energy services for a couple of years now. We got a referral for Sunrun and then we met with the representative. But we had issues with our roof so we had to get that done. After that, there was the total lending process and then everything was installed in one day. The permitting process had taken the longest time. But once the inspectors came in and the permitting was done, the panels were up and going. But we got a couple of flat tires from the screws after the installation. Other than that, the bill has been going down steadily since we had Sunrun, and I would recommend them.

My husband always wanted to have solar energy so he made me look into it then we got Sunrun. The enrolment was very simple and easy. Their rep was super friendly and very courteous. She was a factor why we chose Sunrun because she made everything easy to understand. She was also super informative and knew what she was talking about and told us that the city was taking extra time and that the system will be installed by July. However, the process took an extra three months since a piece of paper was lost so the system got installed by September. Then, the installation went perfectly fine. My experience with Sunrun has been good and I'm satisfied with it.

We have owned our system for five years. Our true-up this year was $3000. Last year it was $2000. Our yearly usage has been about the same. Because we own our system, we are now told that we are on our own to figure out issues. They told us we should have our panels cleaned but this may or may not help out in our situation. They told us PG&E was to blame as there were power strikes on our system. I told PG&E this and they immediately came to our home with a tool to look at the electrical input to our home and others in our neighborhood.

My enrollment with Sunrun was generally smooth and their representatives were very informative and they communicated with me well. Sunrun saved us a little bit of money.

I was interested in solar energy service mostly for the environment, but also to reduce our bill. We signed up with Sunrun and when we got our first bill, we owed nothing. Sunrun was very accommodating too. They were concerned that our system was not producing as much as they thought that it ought to and they came out and looked at it and they are replacing a part. It's been absolutely no hassle for us, which is really nice. We've recommended Sunrun to others as well.

I’ve been thinking about solar energy services for years. Most of the companies told me they wouldn’t put up on my roof and Sunrun did. It was really easy to get the services. A representative came and talked to us. Sunrun was perfect as far as I’m concerned.

So far, the service of Sunrun is great. It was very easy to enroll in their program, which was on a summertime but it didn't go live until about two months ago. We've only had one month with it and have gotten the bill for that. Although it was only half of the month, it already made a significant difference.

The utility in the area that I lived has really high electric rates, so I decided to do some investigation. The Sunrun at Costco took my information, and then one of the local reps called me and set up an appointment to visit here at home and review my utility history. From that, they put together a proposal and presented that. Then, I met and interviewed six other companies as well. Sunrun had one of the lowest costs per watt. Also, their local rep was very knowledgeable and good to deal with, and was able to answer most of my questions better than most. The Costco benefits also played a role in helping to swing things towards their direction. And the bulk of the online reviews that I looked at for Sunrun were favorable.

I first heard about Sunrun from a couple of friends and family members and it was the only one that they suggested. We were looking into solar energy services because our provider was monopolizing our power around here and they're billing up on it so much. Enrolling with Sunrun wasn't difficult at all. They just told us when they would be here and what they would be doing and then, we had to pass the inspection that would determine if they can get to work. They let us know about that and when we passed, they turned it on. We had a good interaction with their customer service reps and they cared about doing everything right. Since the installation, we had a lot less money for power.

It's been a year since I went had Sunrun installed and today I got a $1614.98 bill from PGE for what is called the true bill. We called PGE and they said that we didn't use any more electricity than prior year. They said we did not have enough panels for the size of our house. Called Sunrun and all the customer service requirements could say is that we are using more electricity than last year. I am looking for a way to get out of the contract as the sales representative lied when we set up the panels. I was told that the panels would cover 80% of our electric bill but now we have found out that the panels only cover 40% of the electric.

My electrical bill is higher with Sunrun’s solar panels than it is without them. If I had my panels removed and just paid PGE what power I use, my bill would be cheaper. How can that be. Either the promise of solar power is wrong or Sunrun is a scam! I tend to believe the latter...

Our brother-in-law has solar panels through Harmon Electric which is Sunrun’s customer. They’re one of the installers and promoters of Sunrun’s product. We like to save money so we called Harmon Electric and they came here along with Sunrun. We were decided on going with Harmon no matter what because we had three very strong recommendations about dealing with Harmon and Sunrun as a team. And so we got enrolled and it was straightforward, professional and well-done. That’s what we were looking for. Since the installation, we’ve only received one electric company invoice but, right off the bat, it showed us saving some amount of money. It looks good to us.

Haven't been able to see my production online. Contacted Sunrun and they told me to be patient. This was 2 weeks ago. Regret using them as I have had many issues with non-working inverters. It took months to correct the issues.

We signed a 20-year lease with Sunrun last year and while talking to the rep, we thought the offer was too good to be true. The rep told us that we would pay the same price for the solar panels for the length of the lease. My husband and I asked him repeatedly if the rate would stay the same and he kept saying the rate would stay at $170 for the length of the lease.

Back in May my neighbors referred me to Sunrun solar. 9 panels for house 2 extra for my shop. After design team was done configuring my usage I ended up with 19 panels with my salesman James telling me I'm most definite getting a panel upgrade. They came out, installed solar panels with NO panel upgrade then I called Sunrun which did nothing but give me the runaround. My salesman James finally called me. Told me they would be able to give me a 750.00 gift Visa to help pay for the upgraded panel that was going to cost me 5000.00 + then at this point they wanted to upgrade my main breaker for panel.

By the time we completed the inspection by our township and electric company, I came to find out that Sungevity had filed for bankruptcy. A few months later, we received about a 100 page document stating that they filed for bankruptcy and it was final. After that, nothing for months. We waited for the company taking over our account to contact us regarding the transfer and how to pay. Last week, we received a letter stating that we are 90 days past due on our account and we owe Sunrun $294. If we do not pay by the time we get to 120 days past due, our service will be disconnected. At this point, I Google the company contact information and called them to verify what the letter is saying. When I called and informed them that I never received anything from them indicating my account was transferred to them, they said I would have been able to see it on myaccount.sunrun.com.

Our nuclear power plant is getting ready to close so we figured the bills are going to go through the ceiling. It was because of the Costco backing that we chose Sunrun and enrolling with them was a fine experience. They kept us informed through the whole procedure which took about five weeks from start to finish. They gave us updates on where the things were with the building permit, etc. I had an issue and I contacted the site supervisor, and he fixed it immediately.

It took 5 months to receive my first invoice. Now I'm receiving a $15 charge for ACH non-compliance. I pay by ACH but Sunrun wants control. Have sent multiple emails. Sunrun does not respond. Good luck if need help, it's all about $ in their pocket. Billing help and customer service does not exist.

We’ve been looking at solar energy for a while and we have had appointments with other solar companies. Every time I asked them questions, a lot of them didn’t know how to answer it or said they had to call their manager to answer the question. Sunrun was going around the area and we set up an appointment with them. Paulson came over. We didn’t know much about solar energy and Paulson explained it thoroughly. Also, it’s good for the environment as well as reducing our bills. I had many questions for him and he was a very nice man.

We could rent the solar energy equipment with Sunrun and the rental was exactly what we needed so we enrolled with them. We almost went with someone else until we realized that we would be dead before we ever benefited from it and we were going to pay more money than what we were paying for electricity then. When we finally decided that we were going to do it, Sunrun set up appointments for them to come out and look at our roof to make sure that it was okay. Then they did a drawing of what the panels were going to be like, turned everything over to my home owner’s association and once everything got approved, they came and put the panels up. So their process was pretty simple and we didn’t have to do anything.

DO NOT GO WITH SUNRUN!!! I usually don't write reviews but I have never been so upset and frustrated in my life. I spent an hour or so on the phone with a lady crying trying to understand why my electric bill is twice as high a month. All the lady could explain is that I'm apparently using a lot of electricity (which is not true). I'm using more electric than what the Panels are producing and basically there's nothing they can do financially for me. I'm apparently stuck with this damn company for the next 20 years and if we don't pay, our credit goes bad! I feel like I've been tricked into this company and was promised to pay appropriately $130 a month, now I'm paying $230-240 a month for electric!? I don't get it and I want to sue this company for fraud.

I had a high monthly SDG&E bill. Sunrun responded within a couple of weeks and they were warrantied by Costco. The agents were courteous and kind, but they did not answer all of my questions and had to refer me to other agents. Also, SDG&E should be there at the same time when the final inspection is done. Other than that, I've been happy and I've had a great experience so far.

My electric bill was running at $50-$200 a month so I was looking to go for solar energy. I also have a family that has solar and it is helpful and gives them clean energy. I saw Sunrun in Costco and I read reviews and checked them out before using them, and they’re a great solar energy company. They have very competitive prices and also, all members of Costco get cash back from them, too. It was easy enrolling with Sunrun. Their sales representative was very friendly, and the installers were fantastic! I really felt like I will be sitting home for a whole day, but they came at 8:30 and even though they did 38 panels, they were done in a few hours and left at 1:00. I was amazed! And they're a nice group of people. I already talked to a couple of people about Sunrun, and most probably, they will be using them.

Have your lawyer on speed dial if you are dealing with this company. They improperly billed, customer service admitted it, sent it to their billing department to fix it (they must be using an abacus because it has been months), and have now sent their collections department after me when they actually owe me! Every time I call a lovely person tells me they are going to fix it and it never gets done. If you have options I highly recommend finding another company!

I’m under PG&E and I live in an area where the utility bills run very high. I’ve done some homework before and knew some friends who have solar and were very positive about it so I thought I’d take a look. I might have filled out an inquiry in Costco which they forwarded to a salesperson. Then she came out and I spent about an hour with her talking about various elements of the process and what the savings would be. After that, I went online and did some research on solar companies in Northern California, looking for a larger company and for one that had a good reputation. I know those solar companies can come and go quickly but Sunrun seemed to have a strong reputation. They were rated either first or second in California so that closed the deal and I'm very satisfied with the decision.

When we signed up with Sunrun the Sales rep Edward told us that the average customer pays only $25 a month on their power bill with Hawaiian Electric. He stated that he had his son do an experiment by running the air conditioner, fan, lights, television, and everything else in the house to see how expensive it could get running on Sunrun. Then concluded that his power for that month only came out to be $18. After that we were sold!

I had a bad experience with an "authorized partner" or reseller or whatever. They took my contract and then they disappeared for months. I contacted Sunrun and they only had the ability to email that partner, they emailed that partner asking them to contact me and weeks go by and nothing. They did this repeatedly and nothing. I ended up getting a Sunrun salesperson to cancel my contract with the disappeared partner and I signed a new/clean contract with Sunrun directly. Problem solved? Hardly. Throughout the process I've gone through 3 different sales reps because of the high turnover on their sales team, they either leave or get promoted to another section of the company or something, but I kept getting reassigned. The latest sales reps have no idea what the previous sales reps have told or promised me or even what concerns I had. Very annoying.

We were doing some grocery shopping at Costco and John, the Sunrun representative was there. I inquired about Sunrun and he set up an appointment for us to demonstrate the program. He said it would take a few weeks once everything gets approved and we had to comply with Edison’s demands, and I signed in and went for it. My house does not have central air and I noted that to the agents that came out and I explained the situation. They said they can set me up with an extra panel, so that way, when I decide to put our central air, I’ll be covered and I’ll still have the savings. Someone would have to be at home so my wife was there and they came in so fast and explained everything to her. From the moment they came and installed the system, they weren’t lacking and they knew what they were doing. They swooped down like a bald eagle and the system was installed in a matter of hours when he said it would take a whole day.

Our bill was very high at around $500 a month so we decided to look into solar energy. I Googled Sunrun and other companies and Sunrun had the best deal around so went with them. We had a couple of hiccups in the beginning because our breaker panel is not large enough to handle how many panels we initially wanted. But once we decided that we weren't able to change our breaker panel, the process was fine. Everything was smooth. We ended up installing 19 panels and the installers were quick and did a good job. However, the salesman who came up to our house was not very reachable. He won't return my phone calls or text. Other than that, it’s been a great experience. We got a bill from PG&E for $9 and so we're happy and completely satisfied. We enjoyed the experience of going solar and I’d definitely recommend Sunrun.

I had a fabulous experience with Sunrun. I appreciated that it wasn't a hard sell since I don't like that kind of approach. I felt very much in charge, which is how I like to feel making a large purchase. Enrolling with them was really simple. I looked at owning or leasing, which really helped. The first person I spoke to was Delilah, who was very knowledgeable. She knew all the different aspects of it. I also liked the fact that the projection that she made for me was just for my on-peak hours instead of on-and-off-peak, which made it more affordable. She also analyzed everything and told me exactly how much it would be and since it's been turned on, I'm hitting that consistently.

We bought this home in April of 2017, our former neighbor had Sunrun system installed on his home so we asked him about it. He said he was happy so far but had not received credit yet too early. So we contacted his salesperson Jeff **, he came to our house and gave us a glorious story of once installed, we would have one bill that may be a little higher than usual. But then all we would be paying is the lease payment and about 60.00 to APS. NO, it is now November and all of our bills are outrageous. So I called our salesperson who by the third message finally called me back. He came out to the house and said that it was APS they had changed their reporting or some BS. He assured me (and I know this for a fact as we recorded the conversation) that there was something wrong and he would get down to the bottom of it all. He said there is no way we should be charged that much.

Everything was excellent with Sunrun. My wife researched and looked at Sunrun which had the highest ratings and that’s what closed the deal. The other thing was that the salesman was very upfront, very clear and not pushy. It took us five years to decide to look into solar energy services. Enrolling with Sunrun was an easy and simple process. Communication was there which was the key. The installers put it up professionally and it was good. They went over some small details of how to turn everything on and make sure everything was satisfied and perfect. The company was very classy, very respectful and honest. It would cost us $60 a month for our electricity but then APS is charging us $130 with the taxes. Nevertheless, Sunrun should keep up the good work, keep communicating, continue having the integrity and quality of work. It was a good experience, overall.

I didn't like PG&E anymore so I went with Sunrun. Their entire onboarding and approval processes are very well-laid out. I liked the steps one to seven that they published. They were very transparent with the whole process, so there were no surprises. It was a seamless and painless experience. Their customer service, phone or email, was also very good even though they're located out of state.

We purchased a home that had an existing Sunrun system this year. We had previously had SolarCity so we were pretty excited to have solar at our new home, had we know Sunrun's track record we would have backed out of the purchase. We submitted our transfer form to the Sunrun transfer team in April. A few weeks after we closed we got a call that some of our panels weren't working, they sent a tech out to check it out. He said we needed some additional repairs then we didn't hear anything from them until July, when they came to shut our system down. I called customer service and explained that we hadn't received any correspondence to us at all. Turns out the Transfer Rep had left the company and apparently they didn't transfer our file to the new rep?! Which was our fault?!

I heard solar energy was a better option and I've had Sunrun's services for a couple of weeks. Their rep was professional, he set up an appointment and we got started. The installation was very good. The guys that came out were very professional, courteous and updated me.

I have had Sunrun install on three of my houses and two of them are already up and running but one is still waiting for PG&E's final approval. In fact, the rental house that turned on at the end of last month is already producing and using the electricity generated by the solar. The timing, speed, and installation were smooth and I'm very satisfied with the overall experience. I was also comfortable talking to the various people, including the sales rep and the installation manager. The representative was very nice and knowledgeable. The features on smartphone app are not that complete though and it seems they need to update the software. But I would definitely recommend them to anyone that I can. Sunrun is a very good and trustworthy company and going solar is very good for not only saving money but also the green. Very soon, I'm going have them install in my own house too.

My husband has a disability and he has to have the air conditioner on at night. We were hoping that the solar energy will help us to reduce our use of our air conditioner more and if there’s an outage, we’d be able to keep the wattage going. We did have a big bill beforehand but still, we're hoping that it’s going to be a good investment just to cut back. We had no trouble enrolling with Sunrun at all because, in any of the process, they were very receptive, and if we had a difficulty, we knew we had contact people. We have to average out the first several bills we got after it was installed, so the bill that we got will not be really what it is now and it should be less. We’re not sure and we have nothing really to compare it with at this point so we're hoping that when we get our first real bill from DWP, we'll see a change in it.

I have had months and months of unresolved billing credit due to me. Sunrun customer service and billing dept. suck so bad! No one bother to check with another or even bother to read a damn note in THEIR system. Lazy ** employees at Sunrun, that's for sure. I, the customer, have to tell the customer care person on the other line on how to go into their notes and read them out loud to me, and it's still not accurate taken down by the previous customer service staff! I give up! I am so mad... No wonder a patient drives all the way to SF to want to kill someone (not literally)! I totally understand! OH my GOD (gosh)!

The price of electricity is started to go up every year. We looked into our options and a lot of companies now allow to either lease or buy. We checked other solar providers in the past but Sunrun seemed more professional. They have also partnered with Costco and I know a couple of other people that use Sunrun. It helped us make our decision on what we’re going to do. Enrolling with Sunrun was excellent. They came out and laid out the options which were very easy to understand. They explained the whole process and what we could expect. They were friendly and everything was done efficiently.

Going green is great especially in San Diego. The Sunrun system is good for the environment and I saved money at the same time. Sunrun was informative and kept me up to date. The installation went without a hitch and it was excellent. The installation crew and my salesperson were all very helpful. The crew was fantastic, they were speedy and they should keep that up. However, the sales team during the process could have been more knowledgeable. I helped them to resolve some of the issues with the utility company and helped them find a better selling point for their solar equipment because they didn't know how the energy worked with my local SDG&E. They didn't have enough information on how net metering works so I have to research for myself. That's my only complaint that I have because I had to sell my own system.

We were to go with another company and then our buddy went with Sunrun when we moved here. The rep came over and had a better deal. We had good experience during the enrollment, the installation, and with their customer service. It just got activated over the weekend but we were out of town so nobody explained anything to us. They're supposed to be mailing us a packet though.

In our community, everyone is interested in going solar but we don't really understand how solar works. And we don't speak English very well. So we found a solar consultant who speaks Mandarin. Her name is Lierh. From the day we signed with Sunrun, it took less than a month to get installed. It's so amazing. My neighbor signed with another consultant but took couple months. So I'm satisfied with her service and assistance. Now my neighbors are going solar with Sunrun too.

We’ve been wanting to install solar for a while but couldn’t afford it. Doing little further research, we found that the solar panels only have a life expectancy of 20 to 30 years and if we finance these panels, by the time their life span is up, that’s the time that our loan will be paid off so we really wouldn’t be getting anything out of it for as much as we would be paying. Sunrun offered the rental option which was a lot better for our budget and worked more in our favor.

We live in Arizona and we have lots of sun here. So we felt that getting solar would be good for the environment and provide a little bit of service by being energy-conscious. My husband and I have been thinking about it for a few years but everybody kept telling us that because we have attached roofing, we weren’t eligible. So I was googling the best companies and Sunrun kept coming up as number one. I gave them a call and the rep said they could do adjustments and they could do it on our roof as long as we have approval from the HOA. It was in the bylaws that we could do it so we got the approval.

I had a good experience with Sunrun. The customer service is okay, and they're a good company. I have recommended them to my friends.

The forecasted prices of PG&E were going up, so I looked into solar energy services. Costco highly recommended Sunrun so I decided to go with them. Enrolling with Sunrun was easy and once I qualified for the credit check, everything was pretty fast. They have great customer service but when they promised to send somebody out within a week or make contact, nobody did. I called their 800 number but that didn't go too well. So I called their local office and they responded and sent somebody out the next day. They did a great install and the system looks clean and professionally done. My bill statement reflects it so, I'm very happy with it so far.

Sunrun's subcontractors did tens of thousands of dollars in damage, to our home, basically fried our entire home electrical system, and all of our appliances and they refused to fix the damage, and they refuse to let us out of the contract, won't return calls or emails, they cut off all communication when the electrician reported back that the damage was extremely severe... ($20-$30 Thousand dollars). We never signed the contract, signature was fraud by Sunrun employee, we have the IP address of the computer it was signed on, which is in a building in San Francisco (Sunrun Headquarters).

With California buying electricity from Arizona, the bills are increasing every year. Sunrun sent me a quote for the solar panels, then they measured the roof and got the city’s approval. They came back within the week and they installed the solar panel in one day. Then, they sent a request to get the approval from the electric company. The electric company came and inspected, then they okayed to turn on the solar panel. The Sunrun CS has been very good. Every time I called or replied to the email they sent, they answered right away. After going solar, I've stopped worrying about the bill and I can run the air-conditioner for 24 hours. Sunrun also has a good app that I can download on the phone. I can monitor the daily, weekly or yearly power consumption on my cell phone. I already have recommended Sunrun to other people.

We had solar energy at our previous house. We were happy with what we had so we wanted to do the same service for this new house. We reached out and talked to a few different reps from other companies. With Sunrun, they had the knowledge, the expertise and the rates were very comparable. I was very pleased enrolling with Sunrun. The rep has been very responsive. I would call her or text her in the evening or during the weekend and she always replied promptly. So, I'm very happy with that. She had the answer to questions I had or she would make sure she would go find the answer, if she didn't have it right off the bat. But she was knowledgeable. We installed Sunrun system two weeks so it is still fairly new to us and I'm looking forward to my next gas or electric bill to see what difference it has made. Overall, Sunrun has been good.

The solar panels work well, there is absolutely no problem with that, but my problem was the husband and wife sales team. I was told that I absolutely would not pay Aps anything more than 40 dollars in an require service fee, that the solar panels would generate enough energy to go back into the grid that I wouldn't receive a typical bill, but that is not the case at all, my bill is actually higher than what I have been paying. The sales team was either grossly undertrained or lied to make a sale, I pray the latter. But in either case I am stuck for the next 20 yrs with this system. In my opinion it is not worth it. Please triple check anything you are told, unfortunately I believed everything I was told.

I wanted to use solar panels so I went online and researched. We were thinking about going solar for future purposes but I wanted to minimize my overhead so I thought we could get this done while we were working. I had a few quotes and after talking to Sunrun’s salesperson, he convinced me to go with them. He was very professional and educated, and he was someone who knows what he’s doing. Going solar is fairly new and I have to go through the full mode and all the formalities with the electric company and it would take a few months before we could turn it on. I'm just waiting to see the difference between what we were paying and the one that we will pay with Sunrun now. Overall I'm happy now and the only thing that would make me unhappy is if I don’t see too much of a difference when the bill comes.

My homeowner’s association wouldn’t approve of SolarCity so I decided not to sign up with them at all because I didn’t want the fight. I talked to Sunrun and they came back with a lower price. They had the same objection from the homeowner’s association but they were willing to work on solving the problem. They solved the problem and we were done. The reps were cooperative when I enrolled, and the process was super simple and easy. I left a message and they called me back. The customer service was responsive, professional and consistent that they do what they said they would do. Everybody I talked to on Sunrun were the kind of people I’d hire. They did a great job and I’ve already recommended them to a friend.

We chose Trinity and they work with Sunrun. Trinity facilitated the enrollment so a lot of the documents that I signed in the beginning with Trinity had the Sunrun brand on them. I spoke to a Sunrun person today and they gave us the rundown on how it works and who to call if we had any questions. I check on the apps on how much solar we're generating per day. We've had some pretty cloudy and miserable days recently, but the app works great to tell you at least how much you're generating. We haven't received our first bill from Sunrun yet, but so far, everything has been fine. There was a small delay in getting the panels because they're imported, but other than that, they had them completely put on in August. We knew it was about 90 days out from that that they would be turned on and they were turned on on Halloween. Their timeframes were on point. I've recommended Sunrun to people. They are very helpful and streamlined.

I am very happy with my solar consultant - Lierh. She is only one consultant who speaks Mandarin. She helps me a lot because I don't really speak much English. She is very patient. Answered me all the questions I have. I don't need to worry about anything. She is always taking care of all the process.

I used the little bit of money left to me to look into solar energy services. Their salesman then made an appointment. He came out to my house and said a few items. Although he had a few statistics wrong, I don’t know if he did it on purpose or he doesn’t understand numbers. But every step of the way, Sunrun kept in touch with me. The people that did the scheduling and the people that did the installation were great. Everybody showed up on time and they were able to finish early.

Sunrun is a company that deals with Costco which I went with because of the warranty. I was already looking into going solar because I was trying to get the deal done before APS changed the plan. They don’t accept net metering anymore so I was one of those who got the grandfathering plan for 20 years. Enrolling with Sunrun was pretty easy but I had an issue with the salesman who offered me a $350 Visa card and then he quit so I had to deal with the manager which solved the problem. He gave me a $500 Visa card so that was excellent.

I needed to save so I decided to go solar. I went to the GRID program, which the government funded, but it's helping us a lot with our electric bill. I only spoke with one girl, Marissa, from the Sunrun customer service team. Everybody was really helpful and the crew that came out and did the install was very clean. The communication was great especially for a newbie person. Everything was pretty crystal clear from beginning to end.

Extremely disappointed with the whole solar panel experience. My panels have been up since June 2017; it is now almost November 20017 and I have not spent any less on electricity–in fact, I've spent hundreds of dollars MORE. My electric bill stayed exactly the same as it’s always been, but now I have to pay an additional $111.50 a month to Sunrun on top of it. By the way–read the fine print. That monthly payment keeps getting higher year after year. It's in the contract. It gets worse. The company reported the total value of the panels to the credit bureaus under my name. So in addition to my bills INCREASING and my house becoming more difficult to sell, my credit has now taken a hit as well.

I was referred to Sunrun by friend, and enrolling with them went very well. The rep explained the whole process to me. When the installation started, they came in with 5 trucks and very quickly did the installation. The installation was very good and they managed the project well. Sunrun is a good company to work with. However, the city takes a while to get the information and the system and electricity test.

My high electric bills made me decide to look into solar energy services. I had already picked another company before Sunrun and I was going to go with them. But they would take some time. I got on the computer and read different reviews and chose to go with Sunrun because of those reviews. Everything went great in dealing with their customer service. The company did a great job and I've been with them a couple of months now. It was a positive experience overall.

I’m trying to save some money and I saw a Sunrun fitting on a house and what it cost. Their services are good and it’s working as expected. The customer service team went all out to do what they could for me.

I worked with Justin a few months ago. He was very polite and straightforward. He explained the agreement fully and there were no surprises. The system is, working great! It's actually overproducing about 10%!

A sales rep named Sean knocked on my door and taught me about solar. He was very kind and truthful. I didn’t realize all the positives of going green! I’m saving a lot on my bill and I'm very happy with the customer service.

I have been working with Ken ** from Sunrun Solar, and so far, this company has been amazing!! Kenny was very knowledgeable, and answered all of our questions & more! This company has been on top of everything from day 1. I receive emails and phone calls letting me know exactly what to expect next. Our panels went up with no problems, and they look great! Now we're just waiting for the township to do the final inspection.

First off the leasing of solar should be illegal. It is the biggest scam job in the country. You are not saving on utility costs. You are signing with the devil. Sunrun is the worst at ripping off consumers. They put your system in for free and pocket the rebate from the gov. They raise your rates every year so by the time you are in year 5 of your 20 year contract you are paying more for your panels than you were from the utility provider with 15 more years to go. I am Selling my house now and it's costing me 10k out of equity to pay down the contract to where it is palatable for a buyer + an additional 4k dollars to pay for a year of my buyer's payments because they do not meet the ridiculous credit requirements of this terrible company. DO NOT USE SUNRUN. THIS IS A TERRIBLE COMPANY THAT THRIVES ON RIPPING OFF ITS CUSTOMERS. Look at the monthly payments from my solar contract from year 1 to year 20.

This company is a complete fraud... The sales told me something and when I contacted the company is a total different story. In a future if you want to sale your house would be a headache and there's no savings at all.

We decided to have Sunrun install solar panels on our house since it is good for the environment and allegedly drastically reduces our electrical bill, all for the price of $125+ a month. With the panels installed, Sunrun told us the panels would cover our electric bills. They were wrong. In addition to the $125+ a month we pay Sunrun, we still pay anywhere from $125 to $250 a month for our electric bill. We have called and complained with their company on multiple occasions, however they have not fixed the problem. And now we're stuck with them since it's a 20 year lease.

Everyone that I dealt with at this company was very kind and professional. They took time to answer my questions and make sure I understood the process. From the time you agree to get panels to when they actually get turned on is a long process, I was so happy that they kept me in the loop every step of the way. Their online portal was immensely helpful in that time as well as the person who would call me to keep me up to date. They took care of everything for me. I didn't have to deal with permits or inspectors. I just had to be there when they installed. The install team was great too. They were very respectful of my space and did a great job cleaning up afterwards. I would recommend these guys to anyone!

Since July have had a hole in roof from installers. Took 3 weeks, no show appointments and a HUGE hassle to get Sunrun out to fix. Now we have inside damage to ceiling and possible mold. Been dealing with support manager Michael ** who has lied to me for the last time. Made up lies about their insurance carriers. Told me I have to wait 60 days for a mold inspection (which is UNACCEPTABLE) and now it's like pulling teeth just to get replies. I have emailed Lynn and other founders, not 1 reply. (Original contract was signed with Sungevity, who Sunrun owns (owned). Sungevity went bankrupt and my account was transferred to the parent company Sunrun)

I purchased a home with a SunRun system. After about 3 months, I got a call from a SunRun collection agent, demanding payment of an amount in addition to the direct debit lease payment. I asked for an explanation and, after some research by the agent, was told that the charge appeared to be wrong. This repeated three times, so I insisted that we switch to email and they direct debited my checking for the charge. Still no explanation. I feel like I have been mugged.

We were turned onto Sunrun by friends. Since signing a 20 year lease at $161 a month, I have only seen 2 to 3 APS bills with just a connection fee. Our system design is not big enough for our home, and in the last 3 months I have had to pay APS over $900 along with my monthly Sunrun bill. It's just my husband and I and just me most of the time. We are not receiving credit for all of our solar produced and the Sunrun Reps are absolutely no help. BEWARE DO NOT USE THIS COMPANY. THEY ARE A SCAM.

These people are clueless. Don't believe what the salesman say are. They are liars. They will say anything to make a sale. I know. What else is new? They don't know how to position the panels to capture the most sun. They don't know how to size your system, so your system will be too small and your electric bill will way higher than it should be. Forget the guarantee because they purposely undersize your system so they can always meet the production level they set. In other words these people are crooks. I cannot say if the entire industry is filled with crooks but Sunrun is a company you should avoid. What a shame all the sunshine in the sky and government incentives and these people refuse to do right by their customers. They are laughing at you all the way to the bank.

I am a relatively new customer. After the installation I had a few issues - some very simple (like how to read my meter) and otherwise somewhat complicated (like my energy generation was not as per forecast). The Sunrun team took a few calls to send me info on how to read a meter. They kept insisting I would never need to read a meter because I can access their app or website. Their app and website has constant problems with loading data. I have not been able to see my data for the last 10 days. Finally they gave me the information on how to read the meter. Re: my energy consumption one department bounced me to the other.

The salesmen promised savings and our contract says it is designed to produce 108% of our pre-solar usage of about 1,136.71 kilowatts monthly. In our most recent APS bill, they show us producing 596 kilowatts. Which is half (for rounding sake) of what the system is designed to produce. We received an email stating SunRun saved us $50.00 on our electric bill, to which we are billed a monthly lease of $139.00... We are never going to save with this kind of production. We now pay more for electric (paying both APS and SunRun) than if we didn't have solar at all. Now, we are stuck in a 20-year contract. Their customer service agents won't call back, once your system is installed and you are stuck in a contract.

We got Sunrun solar system installed Feb. 2017. It is still not working properly as of August. They have attempted to send several techs out and each gives a different excuse why it's not working. Meanwhile they have not stopped charging us for the system and we are still paying for our electric bill.

My solar went down on July 17th. They have yet to repair it. They don't care that I am losing money because all they care about is production. They have a guarantee of production. But it is worthless, because they set it so low you would always meet that guarantee. I don't know where to turn. I have contacted the BBB also. Of course I have a contract also I'm signed into so I am stuck.

Sunrun employee was rude, unprofessional, pushy, and rushing my pregnant wife to move her car quickly so they can start their installation because they claim they were on a time budget (maybe that’s why they damage my new roof because of the unprofessional, poorly, rushing the work they perform.) What happen was on the day of the installation, one of the installation crew member knock on our door and told my wife he’s here to install the solar and have her sign some paperwork. He was rude and very pushy. He told her that he is on a time budget and rush her to move her car. When she told him our contractor are working in the back as well, he seems shock and said no one should park on the driveway. The way he talk is very pushy and unprofessional (at least ask nicely). My wife is pregnant and she didn’t has the chance to change our son’s diaper yet.

My friends have solar panel and they love it. When I first moved in my house, I always see my bill about 180-250. Sometimes even over 300. So my friends told me her bill went half down. And also solar is clean and reduce pollution. Therefore I get a consultation with Aaron and Lierh, who speak Mandarin. They are very nice and professional. I have learnt a lot from the consultation. I didn't know what was I paying every month and how to read the utility bill. And during the process, it was easy and fast. The crew wears the shoes cover so that my house didn't get dirty. Their service impresses me. I have nothing to complain and I will definitely recommend my friends to go solar with Sunrun. (Couples of my friends have already gone solar, and they are happy about that.)

I found Sunrun while I shopping in Home Depot. I didn't know there are many options to go solar. In the free consultation, I have learnt a lot about energy and how solar works for my house. Sunrun cares customer's satisfaction much. For Asian customers, they hire a mandarin solar consultant-Lierh to help me. I don't speak English well. So we went thru every step together. If without her assistance, I will still pay more 200 electricity bill. I'm glad that I chose Sunrun.

I have read some reviews in Consumer Affairs. Some bad reviews and some good reviews. Maybe some people had bad experience. But I believe that Sunrun took care of the customers and solved the problem already. English is not my mother language. But the sale rep Lierh, she helped me a lot. I own a business so I really busy and have no time to deal with all the details. And she is very patient. Every time I have question, she always answers me or finds the answer for me. To be honestly I love what Sunrun provided to me. Their services is good. They are very professional. Sunrun takes care of all the work for me. I have nothing to complain.

I have had SunRun for almost 3 years and they are the worst by far. I am paying more now with solar, saving no money, and it is a constant battle with their customer service who never seem to be doing their job. Read the fine print on their PPAs and BEWARE. They take your Sun and Run with your money; hence the name. So far, I have had to pay almost $300 a month with their lease agreement and still owe Edison every year. I have seen one or two of those $8 & $9 Edison bills, but they do not make up for all of the money I am losing with SunRun. The sales rep was even a friend of mine until we signed up for solar. Now, he quit because of their fraudulent business practices and we are no longer friends despite his remorse.

RUN RUN RUN... What a SCAM this is. First you can deal with numerous companies before you get to the operating company name Sunrun! I dealt with HeliSun who originally contacted me. Now they are going by the name Alternative Electric. We have Arcadia who does the installs. First they covered the stink pipes on my roof and my home is a toxic environment from the fumes! The sales person said it was APS fault for allowing the design... That's FALSE!! They damaged so many concrete tiles on my roof and now I am experiencing leaks. They also FAILED to put locks on their boxes that clearly indicate you can receive ELECTRICAL SHOCKS, mind you they are at a child's level and guess what... It's APS responsibility to install locks also... That's FALSE.

When I signed up for Sunrun Solar on my home in the So California desert 4 years ago, the system was installed at no cost (Sunrun received all of the Government incentives, rebates, etc. which seemed fair at the time.) However, my monthly "rental" fee continues to go up annually and I am getting very little electrical power for the price I actually pay. This past month it has been hotter than 100 degrees far more days than not and I paid to Southern California Edison $0.16 per kWh for the first 499 kWh and $0.25 for each kWh above 499. At the same time I pay Sunrun 0.276 for EACH kWh. Thank goodness the Sunrun system can only produce 225 kWh per month (seems to me it was not properly sized for my desert home) or I could be buying more kWh from Sunrun at rates that significantly exceed those of SoCal Edison. CONSUMER BEWARE!

We went through Costco and purchased REC Solar, SunRun took over REC and we have had a big problem with them. Our solar console had a red light indicating "startup". We called SunRun and they certainly gave us the runaround. We have had this problem for about a month now and we are going through the hottest months of the year with 105 degree temperatures. These are the months the solar should be working. We called about a month ago and they said they were so busy, they could come out for repairs on July 17th. They seem to love getting new buyers, but once the system is up, repairs are limited or nonexistent.

I was informed by Sunrun 2 weeks ago that 1 house was not producing any solar energy and that a tech would check the system - 2 days ago the SUBCONTRACTOR they hired called & was going to check system & for sure would let me know (NOT DONE) I found out from Arcadia Solar that it again was the Inverter - same as last year. It took 1 month to fix last time with over a %500.00 bill from APS + the solar bill.

The Sunrun representative appeared helpful and friendly. However he recommended a purchase plan that would allow me a rebate and helped determine how long it would take to get to the point I would be ahead based on the rebate amount. He helped me get the cost of PGE for a year and said it would take about 6 years. However, when I asked Sunrun for the paperwork to get a refund I found out I would not get a rebate with the method recommended and when I complained I was told by Sunrun I should have read the contract.

I have so many issues with this company it's unreal. Sunrun promised my payments would be under $200 a month. Wrong $221. Sunrun promised my electric bill would be $8 or $9 a month. Wrong $110 to $235 a month. Sunrun promised critter control. Wrong. Sunrun promised $350 for a referral. Wrong. Referred my brother. Nothing! I have all the text with the promised on them and the representative said that he never promised me any of that. So I guess the customer was lying?! This is my question via text: "Hi Scott. This is Stevan **. I spoke to you today about solar. I wanted to know if Sunrun covers and installs the cost to put up pigeon defense guard." This is from the representative. "Ok so basically we don't cover it as far as if anyone asks you we do not cover that, but our customer care team will cover it for you when we get to that point. I confirmed with my manager."

I should never have gone with Sunrun in the first place. We had issues with them from the get-go. They would not answer my questions, call me back, and straight-up lied to me. They finally contacted me after filing a complaint with Costco. We canceled everything but smooth-talked me into using them anyway with no other compensation than to hold up their end of the deal. Now 1 yr later, we had a bad storm and lost 2 panels. I have been trying to get in touch with them for over a month. I even went far up the chain to ask for help scheduling the R&R. They also sent technicians out to my house unannounced TWICE now. The last guy was trying to replace the broken panels before the roof had even been removed. I told him no and sent him away.

Before I had the panels installed I asked the salesman "what if I need a new roof before the 20 years"? I was told "No problem. You just call and we'll remove them and reinstall after the roof is done". I said "ok. As long as it doesn't cost me a penny to have the panels installed or removed or maintained go ahead with the install".

I am so happy I never went through with the 20-year headache with Sunrun. Our salesman was really slimy. Firstly he said the lease was free. Then he said if your electric meter was old, Sunrun would replace it up to $4000. He said if there is a power outage that your battery would your power on while all your neighbors are in the dark. He said if you ever had to reroof that Sunrun would take off and reinstall for $500. And now for the truth folks. The lease is not free. It is 100-160 dollars a month depending. Sunrun will not replace your meter, it is a lie. Your power during a power outage is not guaranteed. And lastly reinstallment if you reroof is $2500, not $500. Our salesman name was Matthew **.

Sunrun won't install mesh wire around the solar panels to prevent birds and pigeons from nesting under panels on top of the roof. They are aware of the issue as many customers including myself experience massive bird droppings in the yard which is unhealthy and requires daily cleaning. Pigeons love solar panels on tile roof. It would be cheap to install pest guard at the same time when solar panels are installed. Now with pigeons nesting under solar panels my roof is full of them and all over the roof. I need to install pest guard to protect the solar panels and install bird spikes at various sections of the roof at an approximate quote of $2000+.

I had a young sales rep that was walking around my neighborhood and he came on knocked on my door. His name was Mark. He was very polite and enthusiastic. I had been inquiring about Solar and he made it make even more sense to me. He was with me the entire step of the way, and the customer service over at Sunrun was phenomenal. I have already sent in referrals from neighbors. None of us have had any problems. Glad Mark came around.

I have had solar for two and a half years now. Up until March of this year, there were no major issues. In March, my system went dark. Then up sporadically, and down again. The technician who came out discovered that squirrels had built a nest under the panels, and chewed through the wires of two of the panels. He cleared the nest debris, disconnected the shorted out panels and told us that the panels would be replaced and that they needed to return to place a Critter Guard on the panels. To date, nothing has been done, the squirrels are back and the system goes up and then down sporadically as before.

We are currently paying more per month after signing a contract with this company. And told if we would like enough panels to cover the actual amount of solar we need we would be required to sign an additional contract at another 20 years... Absolutely horrible. We are so sorry we did not research this better.

This company is misleading and has terrible customer service. When the salesperson was at our home, we made it very clear that our plan in the short-term was to rent out our home and this solar agreement/billing would need to transfer over to the renter. We were told that would not be an issue, that Sunrun had an entire team dedicate to service transfers. What he didn't say was that they will only transfer it to another homeowner, not a renter. And, because they won't transfer the solar portion, the electric company that we have to use for the remainder of our power will not transfer service to the renter either. So, we have over $300 in solar and electric bills that are in our name, and we have to hope every month that the renter will pay us back for these expenses in a timely manner, potentially affecting our credit or cash flow.

I recently became aware of squirrels nesting under the solar panels from the sounds of the scratching on the roof. I got the same nonsense reply as Eric of Colonia, NJ, wait for damage to the system. I asked to be escalated to a supervisor who repeated the information. I can't continue to be subjected to the clawing and scraping on the roof and it is a matter of time before the squirrels penetrate the roof. I asked to be escalated again to her supervisor and I was refused. I was told they used to install Critter Guard but the policy was changed a year ago and now they would send me a quote. There goes any financial benefit of solar. The environment was created by the installation of the panels and it's a known issue as you have the Critter Guard solution.

I am not an electrician, nor am I a professional in anything electricity related. But I do know bad customer service and poor business practices. Ever since I've had Sunrun installed in my house, I've already had... now let's count... 30 power outages. This is not over several years, but since February of 2017! That's 3 months folks! I've had Sunrun technicians look at the situation, and even the local electric co, who still provide us with a nice bill every month, to come and inspect our clearly faulty unit. Sunrun's observation? Didn't hear a word from them. They didn't even get back to me. Strike one. They simply looked at the unit, and flew back from wherever they came from. I can not comprehend how a business like Sunrun can afford to carry on this way!

Pigeons and squirrels have been nesting under my solar panels. I could not find a company that would fix the problem because they were afraid of damaging the solar panels. But the people who did come out for an estimate did say they expect either the panels to be damaged and or the roof to be damaged because of the significant infestation and recommended I contact Sunrun immediately to correct the problem. I contact Sunrun and was told I would have to pay $1,800 for a CritterGuard to be installed thereby wiping out any potential solar savings I would ever get from the panels. I explained this was a lease and they were responsible for maintenance as it says in the contract. The sales rep agreed but said that only covers damages, so if I want sunrun people to come out I have to wait for my roof and/or panels to get damaged by the animals then they would come out.

When we had our panels installed about 6 years ago, we did our due diligence and had our roof checked before getting panels installed. Unfortunately, due to a manufacture's defect in the shingles, we are having to replace our roof much sooner than the 20 years expected (the life of the solar lease). When we first got our panels, we were told by the salesperson that taking the panels off isn't a big deal even if the roof needs to be replaced. Being young and naive, we didn't read the contract carefully enough or compare it to other companies closely enough. Now we not only have to deal with an unexpected $6000 cost for a new roof but an additional $2500 for Sunrun to take off and replace the panels. I wouldn't call almost an additional 50% in the cost of a new roof "not a big deal."

A sales rep in NJ named Justin came to my door, not only was he very polite but the system works great. Not only are the panels way nicer than I thought, but the amount I'm saving on my energy bill is a no brainer! Phenomenal. Highly recommended!

It took almost 2 years to get a system installed. Very friendly people when you call but nothing gets done. No one calls backed when they say they will. Now to present time system is up and running and the billing start the first time. I got a email bill. I got 13 in one day. Each one different amounts from $100 to $1200. Monthly due is $116. The due amount on Sunrun app changes daily. Called and get runaround from the friendly folks on the phone and more friendly folks and on and on. Nothing gets done. They talk and pass you to the next person & on and on talk about "past due". It's the first bill how is it past due (late) on a new system. First bill sent (13 of them) due end of this month and it's past due. Looking like it's going to be a fight for 20 years. I think solar is a great thing. Just STAY AWAY From SUNRUN! Very friendly people on the phone but they work for a very poor company.

After the panels were installed, we experienced heavy rains. I saw a leak in one of our bedrooms and asked Sunrun to follow up. This is because there was no leaks prior to the installation and nobody went up on the roof. The technician who came went to attic and roof, said that he could not see anything as it was not raining. They asked me to call them back when it was raining. I followed up on rainy day and two technicians came the day it was raining. They arrived late and it's raining very heavily so we agreed with a handshake that they would send a roofer to inspect and that Sunrun would pay for it. This was in November. Now Sunrun is refusing to do anything and has closed the ticket and informed me that I was liable. What was the evidence that led to that decision? That is not clear. Sunrun has not kept its word. I will also inform Costco about the poor follow up and Sunrun not keeping its word.

My husband was told by the "Salesman" from Premier Solar, that we would get money back because of our location and the amount of solar energy that our Sunrun panels would produce. Panels were installed at the beginning of November 2016. I just paid APS approximately $75 for my March electric bill. This payment, along with the cost of our monthly solar panel lease from Sunrun, exceeds $250, which is more than what I was paying APS per month WITHOUT SUNRUN's SOLAR PANELS. I called so called "Salesman". He said to just email him the information and he would take care of it because obviously something was wrong. NOTHING is being done. Haven't heard a thing from the salesman or from SUNRUN to investigate. Sunrun solar is a SCAM.

The issues with Sunrun started when they reinstalled my existing panels and installed new ones. They improperly installed my old system, leaving it inoperable. They came back and reinstalled it. A few months after I got them installed, I received my weekly summary of power usage from the electric company to learn that my energy usage went from -62KW the week before to 84KW that week. I learned that the new system tripped the power breaker on the electrical box. I called Sunrun and they returned my call to tell me that they were opening a ticket.

Installation etc was spot on. Even got it installed early. Every month I was getting an electric bill over $100 and the sales fellow cut me a check for 2 months of overages saying he calculated wrong. For the first 3 months of 2017 I have paid $400 more for power than I did in 2016. Emailed SunRun and the rep with no response. Buyer beware. You will most likely pay more for power. NOT cheaper than regular power company.

I signed up with Sunrun for my solar energy. Every step of the way everything was an urgency. They made promises that they would give a $250.00 visa gift card if I got my energy bills to them by a certain date which I did. However I never received the Visa gift card. I keep being told 3-6 weeks and I will have it. Well so far nothing. Also my installment billing was suppose to be $73.00 per month that is what my paperwork says. However I got a bill for $85.00. When I called they said sign up for auto pay and my bill will go down to $73.00. This is something I wasn't told in the beginning. I wish I could get those Solar Panels removed. They are liars and I don't trust them now. I'm going to do everything in my power to get their solar panels taken off my house. I don't want to deal with years of deceit.

I have had my system on my roof for 3 years and my roof is already deteriorating. I need to replace the roof and SunRun will not pay for the panels to be removed and replaced. There was never a discussion by the SunRun sales person or a site survey performed on my roof. I have called SunRun 5 times and I'm always told I would receive a call back which I never do. I was not asking for them to replace the roof, just remove and replace the panels, which should have never been installed on a roof that would not last for the 20 year agreement. All they keep saying is the roof was not damaged by SunRun during installation, which I'm sure is a company line. I ABSOLUTELY DO NOT RECOMMEND doing business with this company. After you sign on the dotted line you're on your own.

I am in the process of purchasing a home in Surprise, Arizona that has a Sunrun leased system. The owner has called them twice and they never returned the calls, so they asked me the buyer to try. I called today and the person I talked to said, "Oh yes, I see there is a ticket open and messages to call you." She said she was "surprised the guy handling this hasn't called you yet, but he isn't in yet today." (1030 am) She said, "Let me send an email to his supervisor." I said, "Let me give you my number." She said, "No, we have it from the last time you called." I told her I have never called. "We have it," she said. So, she was just blowing me off. So, I will be contacting them on regular basis several times a day until someone returns my call. Both real estate agents involved will be going through the lawyers to see if there is anything their lawyers can do. All in an effort to do the right thing. What a shame!

On January 23, 2017 my roof started to leak significantly. I called Sunrun and informed them of the situation. Since then, they have sent several different contractors out to either look at or repair what they think is the problem. At no time did they remove their solar panels to make sure it wasn't coming from them. Last contractor said he was recommending a new roof replacement and Sunrun would be in touch. That was 3 weeks ago and no response from anyone despite several calls and emails to the company. Now I am stuck in limbo with a damaged leaking roof and close to 22,000 in interior damages. So much for their 100% guarantee of fixing any damages that are caused due to their installation of solar. Customer service is terrible and no one seems to care about the situation. Bad business practices and ethics.

So far product & service accurate as described. Friendly, consistent contact from first meeting. Timely setup. Always notified us ahead of time of step just completed & what step was next in process. Contact was both email and a real live person to talk with. Promptly answered any questions we had at any stage of the process.

Leonard, Matt, & Brandon were awesome! The process was long, 2+ months but was made up by finishing in 2 days. Constructive criticism would be to be better at communicating the timeline from the Project coordinator, with a phone call at least every 2-3 weeks. We were in the dark for close to 2 months before we heard anything. Other than that all of the staff were very professional and attentive. Thank you!

If all I can do is stop someone from buying into Sunrun, I will count my life complete. It's completely unacceptable how they are so ignorant, I got my solar panels about 3 months ago. I thought I was buying into something wonderful, however little did I know that my solar panels stopped producing energy after the first month and was never even told about the error until about 1 1/2 months ago.

Worst experience with this company, and I just had my solar installed no more than 5 days ago. Had a structure I was not sure if it was permitted when I purchased the house. I was told the company would check on any structures on the house be permitted before moving forward. Lo and behold the structure was not, made it VERY clear with this company MULTIPLE TIMES I would not choose solar over the structure (covered patio), but instead of informing me about the discrepancies I had, they said everything was good to go and went on with the project. Yes the structure was illegal, but they gave me no choice on what I wanted to do.

When we set up our Power Purchase Agreement with Sunrun 5 years ago, installation was done by Verengo. Around the 3rd year, our system stopped producing. My only complaint in this process, is I was the one who caught it almost a month after it stopped because our PG&E true up was higher than it should be. I hope that Sunrun is more diligent at this point in alerting customers when systems go down. That is why the 4 stars and not 5. It took 2 months for the inverter to be fixed but that a Verengo issue. Sunrun worked well with me to "badger" them to get the work done. I am thrilled that Sunrun no longer charges you a true up for producing more than estimated and since PG&E prices are rising quickly and I am using more power with two teenage boys, they are working with me for a secondary system to alleviate my issues. Everyone I have dealt with has been great and professional.

My parents got solar panels. Took 7 months to get it on roof, took 3 months to turn it on and in the mix of all this the first company was sold and Sunrun took over and no one ever informed us. We had to find out by asking why the panels were not turned on yet and now our bill is higher than ever. We are paying up to 800$ a month for a electric bill and that is with the panels running. We are very unsatisfied with the service. We are ready to have them take them down.

We had Sunrun install panels almost five years ago, Philip ** came to the door last year to follow up to see how things were going and how we liked having solar. We have been very happy with the communication and followup. Sunrun notified us one day last year and stated they were noticing a potential concern. The tech walked us through a procedure and determined that a technician needed to personally come verify. He came out the following morning and confirmed the potential problem and resolved it that same morning. We are very happy customers and have recommended Sunrun to several friends.

To begin with the application, planning, permits, installation, and production was professional and excellent. I recommend Sunrun to any person that wants solar. Each and everyone that has a job or a position or performs a function is in my regards a professional and dedicated member. My experience with solar has been quick and efficient.

Before the solar panels were installed I told them I was selling my house. "No worries," they said. "The panels will move with you to the new house." Now they are saying that they can't be removed and if the new homeowners don't want them, I will have to pay. Now I feel like they were just trying to get a sale at my expense. I can't afford a new mortgage and the prospect of paying for a service that I won't be using. I am retired and on a fixed income. My decision was based on them being honest with me. At least I thought they were. Feeling scammed in Vegas.

I was talked into leasing solar panels from a door to door salesman named Paul **. He said the solar panels he would give me for free was worth 30k and would increase my home value by 10 percent. He had me promise to do favors for him after he signed me up for solar, explaining to me that I would be very fortunate and part of a lucky exclusive group of people pulling in huge savings each year. He told me that it was free because the government was paying for it, but only for the first 5 percent of customers and that I had to hurry to act before they reached their quota. He said that they had a contract with my current energy provider Duke Energy in which Duke would be buying back any additional energy the panels produced and that the money would go to me at the end of the year.

I would like to share the excellent experience I had in dealing with Sunrun. I first met Sarah ** my Solar Consultant a few months ago and have to say she has been the nicest, most helpful person throughout the entire process. She has been there from day one and always makes herself available to answer any questions that I have had throughout the process. I have also been really impressed with how Sarah is so knowledgeable and a consummate professional with a genuine desire to ensure that she takes excellent care of us. I have also been extremely impressed with the rest of the Sunrun Team from the Customer Service calls to all of the folks that were involved all the way through installation. I will gladly share my experience with all of my friends and will be recommending Sarah as the Solar Consultant of choice.

Although the system was approved for turn on Feb 1, 2017 and Sunrun reps have made sure, they left us a 3 ring binder with specs etc, there is no production. The response from Sunrun "someone will contact you within 5 days for an appointment." This is unacceptable to me!

My electric bill for the past 3 months have going up. We lease these panels so we're paying Sunrun and also paying the electrical bill which has become well over what our Sunrun bill is. So I'm paying over double. I talked with a service rep that will have a tech out soon. If they cannot fix this problem they can come get this system off my roof. And get some other company in that will take care of their customers.

Since day one nothing but a nightmare with this company. Took 6 months to have panels installed. As soon as they were my circuit breakers kept going off. Losing power each time. Called Sunrun given the run around right off the bat. I was told it was my problem and to hire an electrician and put in a new electrical box. I said you have been evaluating my house for the last 6 months and now after the fact it's my problem. Unreal. Two months back and forth with intermittent electrical power, loss of food in my refrigerator, no use of washer and dryer. Told them to take their panels down. Still getting same bill from PSEG and their bill on top of that. Countless promises they will never keep. Outright lies about energy production. No customer service whatsoever. This company is a nightmare... Stay away.

We purchased Solar system from Sunrun via Costco, you will think a company that Costco choose is trustworthy, how wrong we were. Good: Sales meeting and installation went very quickly, we were showed it will take less than 7 years to get our investment back; and promising the system is guaranteed as long as we own it.

I had our system activated on Nov 30, 2016. It stopped producing on Dec 30, 2016. Sunrun did not catch it until Jan 18, 2017. Since then it's been an endless call with Sunrun and their partner Solar Universe. Your Customer Service do not even have the courtesy to follow up on my behalf. I have to wait 5 days to give Solar Universe to respond (which they did NOT). And since then, I have to call every other day to follow up. Up to now my system is still down. And to add insult to injury. I was billed for December and January. UNSAT! You can keep your referral money.

It took about 6 months for Sunrun to come out and actually install the solar panels and by the time they did install it was the end of summer. Now and less than a year of having panels and it's a really wet winter in California and our roof is leaking in two spots. It's been about 3 months of having pots and buckets in my closet to catch the rain coming in. We had called the first time in November when it first started happening and they said they found the leak and fixed it and then when it continued to leak we called and it took about another month for someone to come back out after multiple calls.

I wrote a review of the Sunrun Denver on Jan 22 2017. After all the problems I encountered with Sunrun, I was contacted by their customer service and was ACTUALLY LISTENED TO! Realizing their mistake and saying so has healed the animosity I felt. My husband and I are very pleased with our solar panels and how they affect our electrical consumption! They are one of the few companies who put wire around the panels to keep the birds out which is truly a GREAT THING!! My complaint was about a one instance, they truly are a good company and have met all the expectations we had!

My experience has been very good, there were a couple hitches in the installation but that was quickly rectified. It is still early in the process as I have not received a bill yet to compare with the before bill. It should be coming soon.

We all can talk about doing something, though our follow through is not always there. I have been interested in going solar for years now, but never got around to taking the steps to do so. About four months ago, I walked into a Home Depot and was approached by a gentleman with an iPad and he asked me if I was interested in solar. Being in the process of building a new home, I said “Yes. Can you walk with me while I go down and look at flooring and you can tell me more?” The young man obliged.

I have been so happy with the current solar project that I have experienced that I have recommended the Sunrun team to two of my friends. I am happy to say that both of them have also contracted with Sunrun for their own homes.

Sunrun promised to us that we will pay only $17.00 with HECO but unfortunately we are paying much if we add the bill from Sunrun. We are not saving money and it's a wrong decisions to have solar in our home.

I am very upset and angry at the customer service that my family received from the energy consultant that came to my home. Gricel ** and another consultant came to my home asking if we were interested in solar panels and offered a no obligation, free estimate to see if it was something we wanted to do. We decided to take the offer and see what the estimate would be so The next day they came back and went over the proposal and took about 15 minutes to explain. I told them I would contact them to see if we decided to install the panels or not but the following day. Gricel came to my home and spoke to another family member since my husband and I were not there. At that point my husband and I had decided we were going to hold off on the installation.

I won't go into the fact that the output we were to receive once installed has never come close to their promise. However, we discovered a leak in our roof well over a year ago and they sent someone out from Helio Power who did the initial installation. He though not a roofer said he fixed it. Being as we don't have much rain here in the desert we didn't know whether the leak was repaired or not but did find it wasn't 2 months ago when we had another substantial rain. Again Helio Power was sent out by Sunrun with them taking pictures and all that. I've had to push for them to get a roofer out here who said yes it was the stanchion from the panel causing the leak. He then noted that it was installed wrong and so were all of the stanchions on the flat part of our roof. He said he'd tell Helio Power which I assume he did but we never heard back.

I purchased a home with Sunrun solar panels in July 2016. I called them the month we moved in to ensure they had our information for our first bill. They told me we had a "credit". I never received a statement, welcome letter or email. In August I called again as I wanted to make sure we did not fall behind on our bill. The representative told me there must have been some "glitch" in the system and they would call me back when they discovered what the problem was. I NEVER received a call or an email.

It was very fast and easy and the customer service agent guy told bunch of jokes to make me laugh and was completely professional and got the job done. The financing was not bad. It was not break the bank expensive and the the solar energy will save us more money long term I thought about. I am extremely happy with the whole experience. It was quick to install and saved me money from solar energy. I absolutely loved it. It was fast and easy and the guy installing it was friendly and told jokes and was professional and got the job done in decent amount of time.

The sales (Jimmy **) came to house and scheduled assessment. From assessment to installation is 1 year and half. We were paying roughly 80 a month and now we are paying more than double. The sale was misleading by telling us we can cancel any time and it should be able to covers our usage. What utility company showing the credit is one tenth of what Sunrun meter says. It is not working. When we called customer services, they say they will call us back. It has been two months, we followed up multiple times, and no one call us back. We now talk a customer specialist (Jake **) who is totally useless, keep pulling "This is the contract and there is no higher manager to discuss with us".

I researched for several months on solar for my home. In the end I went with Sunrun solar. The sales team was great. The install team was topnotch. Even the city electrical Inspector said, "The job was well done." The wiring was done so you don't see pipe all over the house and roof. Besides the panels on the roof the only thing on the outside of my home is a Sunrun meter. Very good job start to finish and it was complete in about 6 weeks with solar up and running.

I've been extremely impressed Sunrun as a company, its innovation and product offerings. I first learned of Sunrun about two years ago and I've become more passionate about solar and alternative energy ever since.

I've been super impressed with Sunrun's communication and attention to detail. They have more concern about quality and what's best for me and my situation than I would expect. A great solar company!

When I signed up for solar I was in a new house. Sunrun based my usage on 5 months and said that this would be sufficient to base my energy needs even though my previous address I used more than double. The representative said they had to have usable roof space. When the installers were here I asked if more panels could be installed I was told it could be more than doubled. It wasn't made clear to me that I would be getting a true-up bill from PGE. Needless to say I was in shock when the bill was $7500. When I contacted customer service I was told I would have to re-apply and have a credit score of 650 or higher. At the current time my score is too low so the company totally screwed me over.

Month 4 into the contract I received a notice from Sunrun, something was wrong with my system and they would send someone out. It took almost 2 weeks for another SUNCONTRACTOR of theirs to go to the house, (HE was told to let me know what it was), never received what was wrong. Today I Got APS (power) bill, it was $521.70 along with Sunrun's bill of $140.00=$661.70 for month of August. ARE YOU FREAKING KIDDING ME?!! I found out the system had NOT worked. That an inverter needed replacing among a few other things - HOW AM I GOING TO PAY THIS BECAUSE OF THEM. DON'T GO SOLAR - Take electric co's budget plan... It also is keeping some house from selling in Arizona. How to get out of a contract? I'm 70 with COPD and can't deal with this.

I was at Costco and noticed a solar panel vendor and spoke with their representative about a free home visit cost estimate to place their solar panels on the roof of my house. The representative told me that they could come by the following morning. I asked him if he was sure as I didn't think this gave their sales people enough time to schedule an appointment. The representative told me that this was no problem so I made the appointment at my house with a face to face with their sales person at 10:00 a.m. the following morning.

Excellent experience. Mitch was our rep. He is fabulous and made the whole process from start to finish very simple. All of our questions, and we had a ton of them, were answered promptly and thoroughly. The installation was done well and the paperwork was very streamline. We've saved a ton every month. Our experience and savings has been well worth it.