Sunrun Reviews

I wanted to have savings so I went with Sunrun. Enrollment was good. I set up a phone consultation with Sunrun since I've met with them once in the past. And then, from there it was a bit of a pain because they called my father's phone number even though I gave them my number. And then, when I called them back the gentleman I spoke to wasn’t the one for the appointment, so he didn’t have any of the information. He had to go in and do everything, so it took much longer than anticipated. Nonetheless, the installation went smoothly. The guys were really nice. So far, I'm very happy with the decision to go solar. My bills have been very minimal, just the connect fee. However, I'm not happy with Sunrun's app. Every time I try to log in, it says, "Welcome. Would you like to go solar?" even though I've been solar for some time now. It has never worked properly for me. But that's okay, I can go out and look at my panel if I want information.

I have had Sunrun for about a year. I was told that the solar panels would create extra solar power during the colder months and that I would have a credit to pay DWP for the summer months. My system produces barely enough power and I have been paying both Sunrun and DWP. I have contacted my sales rep Seth ** a few times asking for help to maybe add more panels so I don't have to pay DWP and now he won't even return my emails. I am writing this review to help as many people as I can. I am looking for all the websites where I can write reviews. People don't waste your money. You will be stuck with this company for 20 years PAYING TWO COMPANIES SUNRUN AND DWP.

My enrollment with Sunrun went very good. Everything including the installation was done in time. The techs were helpful. I appreciate every help that I got from Sunrun and I will highly recommend it.

Sunrun went in our community and they had reached out to me. I explained to them that the solar panels and lowering my electric bill sounded good. But, I couldn't afford another expense because I'm retired and the Social Security in retirement is not going up. And I spoke with Brandon and he told me that it would be at no cost to me. And then, later on, after the guy came and checked, they told me that I needed to get my roof repaired. They were here earlier and they checked my roof after a storm. And they said I didn't qualify to have the roof repaired. I told them I couldn't afford to do it. And I was told that only half of the roof would be repaired. I told them it didn't sound feasible.

Our electrical bill would vary between $70 and $400 over the course of the year and we wanted something that would normalize or offset that as well as help pay for it so we looked into getting solar energy. Within a year of having Sunrun installed the system went down and was out of commission for three months while we were waiting for a service tech to come out and fix it. And then they came out, couldn’t find anything wrong with it and reset it.

I wanted to save money and I'm satisfied with Sunrun. I was referred and signing up was an easy process.

Before we got installed I was confident in the rep that was helping us switch. He was very knowledgeable and I can tell you cared. The process was smooth and there was really no upfront cost! We got our first lower locked in power bill a month after the system was up. I heard of people having bad experiences but that’s life. These guys know how to train their people right and focus on my needs first. Thanks SUNRUN!

I moved to a new home and my bill came in at $545. I got to go solar and I enrolled with Sunrun. The rep came to my house and educated me on the panels and what to expect. He was amazing. And I felt very informed in forming my decision. I tracked my bills for a few more months to make sure that I’m getting the right size system.

I liked the lower rate of Sunrun and have been with them for two years now. They have good customer service. I'm happy with Sunrun and would recommend them to a lot of people.

I thought we would get a bill at the end of December but we haven't. I'm worried about it and we didn't want a $300 bill sent to us at once.

I wanted something cheaper and a friend told me about Sunrun and I went with it. Their enrollment process was very good. They were fast and they did a clean job. The customer service team was very good too. They were very punctual and they kept their promise. They did very well all around. However, I didn’t expect to have two bills. I cannot tell if my real goal was met because my goal is to reduce the bill but I’m getting 150 from here and 180 from there so I am about 300. It may be a little bit bent on the bill in terms of cost but I was expecting that it would be a very big difference but I don’t see that. When you combine both bills you know that where I was before is close to where it is now but it’s a little bit on the lower side. I’m still watching the number though. It’s really too small so I don’t have much to really compare it.

Solar is the way to go. My stepson installs solar hut in California and he told us that it would probably be our best bang for the buck here in Arizona. With the rising price of electricity, we were trying to find a cheaper means to live our lives. The enrolment with Sunrun was okay but it was the office kept making screw-ups.They didn’t get the layout right and then the permitting wasn’t right. They messed it up. They had arranged to put the unit inside. And when they came, their drawing was all for the outside. And so then, they had to go back and redo that. And then, they messed up the permitting so it took more time but eventually when the guys finally came to do the job, they did great. We've only had one bill and so far it was good.

My daughter told me about Sunrun. I've thought about it for years. I like the idea that it's got to do with energy conservation and helping the earth. However, it was out of reach financially, and we talked to one that had incentives for installation, zero consumer cost. Enrollment was easy but there was a lot of back and forth, but I think it was necessary because the crews had to be involved. Nonetheless, it was worth it. The customer service has been spot on when I talked to them. The installation took three months from the time the panels got put in, to the time they got turned on because it went as far as country inspection, inspection from the power, inspection from a lot of stuff. I assumed it's the usual red tape if there's any type of switchover on your electrical to a different source.

Do not do business with this company! They conned my elderly parents into "buying" Solar and years later they found out it was leased and not a purchase! We tried to break the lease for them since they both have Dementia now and was moved to assisted care. I am now stuck with this bill and the home cannot be sold unless someone wants to FIRST qualify to take over the lease! THIS IS A NIGHTMARE!!! B E W A R E!!!

My father was 85 years old when a SunRun salesperson leased a solar system to him. They told him the system would be totally free. All he needed to do is provide his roof in Yuma Az. That was a lie. They then wrote a lease with him listing his middle name first and his first name second. Had he saw that he would have corrected his name. They then set up his billing to be sent by an old email address. He hasn’t opened an email in 5 years. So he never saw or paid one bill. He died about 6 months later. That’s when the family found an unopened bill from SunRun informing him that his account was delinquent and his system was going to be deactivated. We paid the bill unknowingly what had happened.

Enrolling with Sunrun two years ago was pretty good and the process was easy. It has clean energy with low cost. Overall, I'm satisfied I went solar.

There's a person working for the city of Norwalk that doesn't like how we have our stuff in the backyard. They'd tell us to pick the stuff up and do it their way. The city is in the way for the residents to install solar panels, and that's why people don't want to put them up. I hired Sunrun because they promised me they were going to take care of these people in the city, and they did.

I have been with SunRun for 13 months, I have been told by the sales rep to use as much electricity as I possibly can, for the last 13 months they have my payments electronically taken out of my account. In December of 2017 I have received a bill for $3,300.00 from Edison, they told me I over used my electricity, but I told them I have solar and that shouldn't have happened. I have contact SunRun letting them know what happened and they told me to send a summary of my usages with Edison, since them I have submitted the summary and still no contact, this has been going on since December 2017, they claim they have never received the summary, I have faxed and email and still nothing, I am very upset, I wish I never received solar at all.

I made a choice between Solar City and Sunrun. I figured Solar City was so big and getting bought and buying this and buying that. I wasn’t sure it was going to be here 10 years from now and Sunrun seemed like the up and coming ones so I went with them. The enrollment was absolutely very smooth. But I’m not totally satisfied with my savings as yet. I hope it’s going to be in the long run, to make a good decision. But my bill between the Xcel and between Sunrun are running more than it was with Xcel. But I like all the people at Sunrun. They are very good people to work with. The installation team were very good and qualified people. They did what they said and was here when they said. Plus Sunrun made me more knowledgeable about solar and my electrical cost. It’s a great program.

Sunrun had a leasing option that allowed me to install for zero down and a flat monthly fee for the bill so that made more sense immediately. The other provider on the island would’ve had to bag the whole system. I was very pleased with the whole Sunrun experience from start to finish. The customer service team, from the people who answered the phone to the salesperson who came over to go over some things with me, was very professional. Sunrun's local affiliate, Rising Sun, was excellent in their installation, and they handled my concerns, and my questions were answered properly. I've been using Sunrun for a few months, and I'm definitely saving 50 to 100 bucks a month on electric bills now so that’s nice.

I saw Sunrun in Costco and I was looking into solar energy then because my utility bills were all through the roof. They have great customer service all the way through the enrollment. They just answered my questions satisfactorily. I had checked with Vivint and I had a particular question on their contract and they didn't answer to my satisfaction. So, I was held off on that. Once I went to Sunrun, I was happy with them. Everybody who worked on my behalf was very nice. From the salesman to the installers, everybody was very professional. It took four to six weeks until it was up and running. From talking to some of my friends, I didn't think it was that bad. I've been live with them for about two months already. I haven't had it long enough to have much experience yet, but so far, I'm satisfied.

I’ve been doing everything possible to my home over the years without going solar and we were very efficient compared to all our neighbors. But then, Arizona Corporation Commission was messing with rates on the value of solar so I decided to try solar energy. We were running out of time and because of Sunrun's financial price benefit, I went with them.

I’ve had solar services on a previous home, and I wanted to do it both for economic and environmental reasons. I shopped around online, and Sunrun seemed to have the best price. So, I enrolled with them, and it was a simple and very smooth process. They had very good customer service, and were very transparent as far as everything goes. They checked with me regularly. They emailed me updates, gave me links, and if I had any questions, they answered them promptly.

Our electric bill was so high so I looked into solar energy, thinking that it would be something good. I had called another solar energy provider and the reps there told me that they couldn’t install a solar energy system for us since we have a mobile home. But I had seen someone in the park that had solar energy so I knew that another company could do it. I got Sunrun and they installed the solar energy system for us. Enrolling with them was good and, so far, everything has been good too with customer service. Our solar energy system has been running for a couple of months now and we've seen a decrease in our electric bills.

We have enjoyed the panels on the roof and the lower energy costs, but the customer service lately has been terrible. Sunrun's meter stopped working and rather than replace it with a new wireless meter that would work in our area, they told me that they needed to drill into through my wall and hardwire the meter into my internet router. That is nonsense and not required under my agreement. Despite that, rather than fix their equipment, they have continued to threaten to terminate my performance credits (in breach of their own agreement). I have requested to speak with their legal department, but they refused and indicated that their legal department is not "customer facing." I asked to speak with a supervisor but was told I was speaking to a supervisor. Before this experience I may have recommended Sunrun to other people, but no longer. Very unprofessional.

A Sunrun system was installed in the home when we purchased it. It's the first solar system that I have been involved with. So, I called their customer service team once and spoke to a gentleman. He explained to me how the system worked. The system works and it has been fine. I'm in the Palms Springs area. And it's very popular here for lease system and although it has nothing to do with the system per se, I wouldn't have leased it because it's a big burden and they get the ride off. But, it was the way the original homeowner had it installed. And so, I rent it and pay Sunrun for all the energy that's generated. And then we pay Southern California Edison for what we need beyond it.

I was looking for a good company with a good rating. There are too many around, but they are leasing. So, that's why I went with Sunrun. Enrollment with them was good and really easy. The process took a little longer, around two months, because of the approval, the step-by-step, but they did well. Whatever I asked to their customer service, if they don't answer, they would call me back right away and they gave me all the information I need. I went on vacation for like three or four weeks and there were changes on my billing. They cover everything. I'm happy.

I looked at about five different companies and created a spreadsheet on them all and Sunrun beat everyone else’s program by far. Most of the companies didn’t have a lease program so that was one of the big deciding factors. I love the company but I am still trying to get a rebate back from them on a referral that I gave them. And I’ve contacted them a couple of times about this referral and they still haven’t responded and taken care of it.

My wife and I were searching for a solar company because it was starting to be allowed in our residential area in Staten Island. We had a meeting with a company named Level Solar and when my wife was at Costco, she saw the representative for Sunrun. She took a pamphlet on the information and I decided to give them a call. I liked the meeting we had. When I had a meeting with Level Solar, they weren't compromising. Sunrun had a lot of benefits and they addressed rebates. Plus, Costco was giving a 10% rebate on the purchase of the panels, which is an additional $600 gift card.

I am extremely upset with Sunrun not taking responsibility for the leased solar panels on our roof. We have had them for 7 1/2 years now. We have had 5 different instances of roof leaks. Our leasing agreement clearly states quote "SunRun will insure, maintain and repair the Solar Facility at no cost to you, including inverter replacement". Every year we get new leaks. Our roof was 4 years old and never had a leak before their panels were installed. The installers have flashing that they now use to prevent the leaks. Sunrun will not authorize these flashings to be put on the roof I have to just wait to get another leak and have someone come to fix it. Unsightly water stains, painting, ceiling etc is not pretty, not fun to fix and not my fault and I certainly don't want more or to do it again.

A Sunrun salesperson had been going door-to-door in my neighborhood, because a lot of people in town were getting solar panels. I decided to give Sunrun a call. I didn't know anything about solar panels and I wish I had done my homework prior to signing any agreement with this company. I contacted Sunrun to find out about their company and was misinformed about a lot of things.

I've been looking at solar energy services for a long time and I didn't quite know how to get it. So, when a man from Sunrun came around the neighborhood, I enrolled in their services. Their enrollment process was easy. However, the details should've been explained to me more such as what it was and how long it was going to be, etc. I was under the impression that once we bought it, that's it and that's the price.

Updated on 02/28/2019: This is my second review of the company. If you are considering this company, BEWARE! They do not honor what they tell you. READ YOUR CONTRACT BEFORE SIGNING IT! I have had several problems with our system since day one and it has taken me several days and months to resolve the issues with Sunrun. The latest one is the issue above where two out of 21 of our panels were not working. I had raised this issue with Michael ** and while he (Sunrun) admitted that there was a problem with the inverter, it was fixed (so I was told). Still, I was not satisfied with the result because our electric bill is still high and while I am constantly monitoring the solar edge dashboard it seems like the production is low.

I've been with Sunrun around 16 months now, and I can honestly say I wish I never went solar. Originally sold as a 94% energy offset, they revised the system and stated a 70ish% energy offset. After over a year with them, they just don't generate a lot of electricity at all, and even the electric company asks me if there's an issue because they aren't getting much electricity from my system. Top that with the fact that the first year fell short of their guarantee (and I'm 100% positive it will be worse this year) and the cost per KW is higher than the electric company... I'm just wasting my money to be part of the "renewable" lease fad. And now I'm stuck with this for another 18+ years. Worst decision I could have made.

I am very disappointed in the lack of actual customer service from this company. They are all smiles and friendly until they get their system on your roof; then "poof", you can't get any help. We chose not to sign on for the auto-debit payments because we were concerned about giving access to our account. We were assured by our SALESman that we would receive an invoice and we could pay online. No invoice received, called SALESman, he referred us to customer service. No response from customer service. No invoice. Repeat call to customer service. They'll "look into it". Surprise! No callback. Guess what we get? A COLLECTIONS NOTICE. Thank you very much, SunRun.

A Sunrun salesman came by and told me about solar panels and what the benefits were. We decided we’d go with it, although I originally didn’t want to, and we've been online since October 11th. Right now, we’re having an issue where the panels are producing and working according to the way they’re supposed to and I look at it from time to time, but my energy company, Duke Energy, is not getting the data or the net meter. So, we’re still getting our full bill from Duke Energy, which is about the amount I’m paying Sunrun.

Sunrun's salesman was very good. He was very expressive about what the solar does, what Sunrun does, and was able to answer all the questions I had. I went with them because it doesn’t cost me anything. I switched to solar to get lower monthly costs and enrolling with Sunrun was not difficult at all. They did all the work. Everything was up and running after two months. I haven’t really had a full month’s premium yet but I think it's going to work well.

I had a fast enrollment with Sunrun. I contacted customer support because I tried to download the app but when I'm trying to register I don't know what happened. I have to wait for a call but they never sent me the call. But it was good that I went solar. I'm looking forward to receiving my electric bill to see if they have any difference.

We already had solar in the past so, we were looking to replace our older panel. I'm a broker and I knew about Sunrun through ACN. They were great and very professional. They were also courteous and patient with us. The enrollment was a long process but their reps were very helpful. We were working through the details needed in a very busy time frame, so it took a while. Our installation team were fabulous, too. Before we initially set the date to install it, they told me that I had to clear out my attic. I have eight kids, no closets, and there was 20 years worth of stuff out there. But it was a project that I needed to get done and I completely cleared it out, which they weren't expecting. So, the install went really fast.

This company has been impossible to deal with. We had solar panels installed on our roof 2 years ago. Our system never produced even nearly what was promised by the fast talking salesperson. We pay $100/month and get absolutely NO benefit. The customer care department promises to fix the problem and in 2 years time, our electric bills have continued to rise. We did this to save money, not spend extra. I'm at the point where we are ready to take legal action against this company. Calls go unreturned. Emails go unreturned. Promises are made. Someone - not us, that's for sure - is gaining something from the panels. I want them off of my roof!!!

I’ve been doing solar energy for the last 20 years. When we moved to Colorado from Illinois, that was foremost on my mind as this would be a better place for it. A neighbor told us about Sunrun and we had Namaste as the installer. They sold the system and Sunrun did the leasing. The process was pretty easy and we got quite a better deal than if we would have started it at a later date.

We were new in our area and had Trinity Solar come up at our door. They told us about solar panels and had them all put up. Things have been great since the installation and I feel like we make more solar than we actually use. Last month, our electric bill was $11. Sunrun administered the program. It was easy enrolling with them but the entire process took about five months which was a little bit long.

Sunrun offered a program that would lower my bills for 50 bucks a month. Also, I didn’t have to put anything out of my pocket and I am on a 20-year program which I can renew at the end of 20th. The enrolment went well but I was trying to get them to paint the existing stuff to match the house for HOA purposes and I wound up having to do it myself. They said one thing and turned around and didn’t do it then.

I was at Home Depot and an NRG representative approached me about solar. When the meeting was set up with NRG at my place to go over our options, they let us know that they were working through Sunrun. So I did my research on Sunrun and they seemed like a big company with a good reputation. When we got started, the process was easy and simple. Originally, when I spoke to the NRG salesman, I told him I wanted black panels on the house, not the blue panels. When the supply delivery came, the panels were the blue ones. So that was a little snag and it set us back around three weeks. But they ended up correcting it, and the panels we have on there now are the ones that we wanted. Our roof is black, so blue panels on a brand new black roof would have clashed and looked a little weird. And if we want to sell the house, we want whoever the buyers are to be happy with the house and the panels as we are.

When REC Solar was doing some promotions to get solar, which is economical and good for the house, Sunrun was at there. I got a fairly good deal and I didn’t have to do much of anything except for signing Sunrun's contract which was straightforward and simple. Going solar reduced my cost probably $150 to $200 a month and that's net of the lease payment that I pay Sunrun. They've been great to deal with and the whole process was simple. If we could get everybody to do solar, that would be great. But the big objective for them is to figure out how to make the panels cheaper so everybody can have them on their house.

So far our enrollment with Sunrun has been good. It’s just that the way it was presented to us in getting into it is costing us more than if we hadn’t gotten it. And I understand that maybe in the long run, in another ten years we’ll probably even out. But with the lease fee going up three to four percent every year plus our regular bill amount it's quite a bit. And it’s just my husband and myself here and we don’t use that much so we're paying a lot for it.

We had a Sunrun salesperson come by the house. He talked to me and my wife, and we were already interested in solar at that time. The salesperson knew a lot of product knowledge and he was easygoing. He was there throughout the whole process. It was a pretty easy and smooth process. I like the fact that it has one flat rate for a certain amount of time. I also like that I can check my smartphone for the kilowatts it's producing in a week. I'm pretty satisfied in going solar and I really recommend Sunrun.

In February 2017 our sales rep sat in our kitchen telling us how much money we were going to be saving with Sunrun. Filling us with the fear of the extensive electrical bill hikes that were going to be happening and that electrical would be so expensive without installing panels. How would we be able to afford our electrical without going solar? We would have a set monthly fee that would slightly increase each year and a minimal APS hook up fee each month of $15-20. They got us scheduled right away so we could have our panels up and running so we could start saving immediately before the massive summer bills hit, unfortunately, due to installing the wrong equipment, it took 4 months to have our solar turned on.

We bought our first house and we were looking to lessen the price on the light bill, and then my neighbor told me about Sunrun. The enrollment process was very easy. When the guy came out, he explained everything to us in detail and everything sounds good for us, so I don’t think anybody could have changed our minds. They were also the first one to talk about the solar experience. Customer reps treated me very good as well. I had a lot of bad experiences with my bill but they explained it to me, what happened, and everything was resolved. The installation took a while but everything came to par. Sunrun is pretty good in my pocket and everything is good so far. I would tell anybody that I know about the company and I would even recommend them to the guy who spoke to us.

The cost of electricity has been through the roof. These past months, the electricity bill was over $100. Then, we ran into Sunrun at a Costco, and they seemed to be more customer-oriented than the several others we looked at. They really went out of their way to make sure we were happy. Customer service representatives were all very courteous. Everything is up to snuff and exceeds our expectations. They were very good with it. The installation was also done in one day and it went smoothly.

I'm retired and I'm getting on a fixed income. It seemed like every time I turned around, there was a rate increased and I didn't seem to benefit. I was looking at every option to try to maintain. We had a friend that got Sunrun. I had an easy experience with them and although it had taken a long time, that was because of the electric company. Once the installation got underway, it went really fast. The guys that did the labor on the roof had a great sense of humor and they did a good job. I was out and they explained every step of everything while I was standing out there so they had nothing to hide.

A friend of mine who has Sunrun told me about them. Signing up with them was easy and it took two weeks. I like that going solar would cost me less on my electric bills and so far, I see a little difference. I talked to their reps when I called them after I saw my first bill and they were pretty good. They gave me their explanations and told me that it's a 20-year contract that I could get in and get out of.

I was offered Sunrun and being that it is energy-efficient and good for the environment, I enrolled in their services. When the solar power generator wasn’t being registered properly and I caught it, they sent someone out to remedy the situation. The installation went very smoothly too. Sunrun is worth it and others should go on and try it. My electric bills are lower now.

Signing up with Sunrun was a very enlightening experience. It was very easygoing and free flowing. There was two people there that did the sales, and they were just easy to talk to. They presented it at all, and they didn't try to twist my arm and make me get it. They just showed me the options in a nice and friendly type of way. It just persuaded me to go ahead and go with them.

I had been researching solar energy services for a while and had interviewed a couple of providers, then a friend recommended Sunrun. The way they presented things was the best. They handled everything once we agreed and got everything done. Then the crew came out, explained everything to me, did their presentation and followed up with written paperwork. I've recommended Sunrun. In fact, somebody else is going with them. I had a great experience with them.

Baden from Sunrun is absolutely terrific. He was very clear and his explanations were spot on. He did not spend way too much time in the house. Getting the solar power system installed was a long process. But he did not overstay his welcome. We decided to go ahead with Sunrun for the cost after. We're leasing. We did not purchase solar, but the cost was the same as what we’re paying now, which begs the question, why doesn’t everyone have solar?

One of my inverters went down and I was told that they don’t manufacture the same one and that Sunrun needs to find one that is capable. It has been over two months and when we call we get horrible customer service from rude people reading a scripted message to answer any questions. If they don’t manufacture the inverter then why not change all three with updated versions. They actually told me that they have a design team looking into building one. This is **. Getting my lawyer involved and l'm looking into switching companies. DON'T USE SUNRUN. THEY ARE HORRIBLE AND HAVE THE WORST CUSTOMER SERVICE EVER.

During the installation and the whole contract process, the Sunrun reps were very professional and customer-oriented. They tried to fit my needs and provide me with the right package. We've had the system for several years and it works as advertised. I monitor it on the online account, and I see the benefits from it. My electricity bill has gone way down, so I'm happy with the whole process, the installation and the performance of the system. I would certainly recommend them.

I wanted to save trees and reduce my electric bill, so I looked into solar energy. I’ve had a couple of people here, trying to sell their product, and I decided to go with Sunrun because this whole neighborhood has got Sunrun, and I’ve checked with my neighbors and they were very satisfied with it. So, the installers came in, got up on the roof, did their job, and left. I’ve been with Sunrun for six months, and they’re great. They’ve done a fantastic job of reducing my electric bill, and as a matter of fact, I didn’t even have an electric bill this month. It was in the negative.

Our local utility company, Unitil, provides us both with gas and electricity. While we were on vacation we received a letter in June, saying that they were going to raise our yearly budget from $325 a month to $400 a month. They were forcing my hand. I’m retired on a fixed budget so I looked into solar energy services. I had looked at three different solar energy providers. I went with Sunrun for they sent someone out right away to do an inspection, both internal and external on the roof. And then basically, it didn’t cost me anything initially. I plan on buying them out this year, it's like $37,000. Then I get the benefit of selling power back to the grids.

Customer service at Sunrun has been on top of everything. The techs installed sometime in December, and though I was inside the whole time, it went quick enough. They were very professional from start to finish. However, my lights are supposed to have been changed out for a more beneficial outcome, but it hasn't been done yet. I've been back and forth with this issue, and I've told several other people who called from Sunrun, some of which don't have any power over it. Any upgrades that I was told, I wish would happen. Everything else has been well-handled.

I'd been wanting solar energy for years. Sunrun came through the neighborhood a couple of years ago, and I also saw them advertised at Costco. I talked to the guy and decided they would be our choice. Enrolling was straightforward as simple. I also like the leasing rather than the purchasing option. I've had them for a year and a half now and I have recommended them to people. However, I'm only showing a positive flow of six months out of 12. I expected better efficiency out of this system than that.

I wanted to save on the light bill. Also, somebody else had went with Sunrun and said that it was okay. The Sunrun salesman that went to our house seemed pretty knowledgeable about the product and process.

I'd been thinking about solar energy for a while and we finally made the decision to go for it. We had someone else come out and I wasn’t liking some of the things that this person was saying. It didn't seem some of the things said were right, and I wanted to try someone else. We happened to see a Sunrun sign up at Costco, and I know Costco usually backs good people when they choose them. Also, a few of the neighbors of the area just started getting Sunrun. The startup process was very easy. They sent somebody out to the house and he went over it. From start to finish it took probably a half hour. If we've had any questions, customer service was easy to talk to. I'm very satisfied with going solar. It's working out great, and I would recommended Sunrun. I've told other people that they're very easy to work with, and were always on time.

I’ve heard about Sunrun from Costco, and the gentleman that I talked to was very encouraging. I’ve been aware and kind of looked into energy services a little bit, but without any serious intent because I wasn’t relaxed puting myself into that kind of debt. But because Sunrun went through Costco, and I’ve found Costco to be an extremely reliable retailer overall and also because they stand behind their products, I thought it was time, and it made good sense. Plus, I had a new roof on my house, so I didn’t have to worry about that. The whole thing went extremely well. The people who did the installation were extremely considerate, nice to be around, and got the job done. Also, the loan that I got was very, very advantageous. Plus, the warranty was excellent. So, to me, it was a win-win all the way around.

My friend and I tried building our own solar panels a couple of years ago and got really interested in it. We fixed up some solar panels so he could watch the game on a TV and run several other electronic devices. I heard about the deal that South Carolina was offering. At my age, their incentive wasn't very attractive because my income is not enough to where their incentive would have been a real benefit for me. But when Sunrun came out with this package with VECA, a friend who was a salesman for them came to my home and went through the program. However, he didn't really know what he was talking about and so, I turned it down. Later on, I contacted four other people from different parts of the state, and two of them came, went through the program with me but I wasn't too impressed with any of them.

Last spring the process started to get solar panels on my house. I was told Sunrun would take care of everything. Not so. A man came out, decided I needed extra support in the attic, and left. I was told a team would come out on a specific day - they didn't. Three days later some guys came, unloaded lumber and went in the attic. After a short while, they came back out with 1/2 the lumber. Apparently the first guy made an error. Eventually a 3 man team (supposed to be 5) came out and worked. I have a small house. Installation took 5 days instead of 3.

My RPS and cable were high and a friend referred Sunrun to me. It was incredibly easy to enroll in their program and it took a month from start to finish. Customer service was incredibly positive and there were no problems. Everything has been great and my bill is a fraction of what it used to be.

My Experience with sunroom has been a complete nightmare. I would not recommend this company to Anyone. First of all during the installation I was told they would install “a box”. They ended up installing three boxes with extra-large conduits. It made the side of my house look like an electrical plant. I called to complain. They promised to come out and paint the conduit to match the color of my house. I thought this was a fair resolution until they didn’t properly match the paint color. Now that my system has been installed for exactly one year it has never produced the energy promised in contract. It has always produced 30 percent less than what it was supposed to.

The whole process to get started took 6 months so it could have been shorter. Also they're still having trouble with the box communicating to them, telling them how much energy we're using. And they want me to call PG&E and tell them that they have a problem on their line and PG&E definitely won't hear about that. They said PG&E don't want to listen to a solar company. I don't think that's my responsibility. It's not my box and it's their communication with them that they're having problems. They needed to have the City come out twice and inspect. They grounded it and then something else went wrong and just one thing after another. But the quality of the work during the installation was done first class. Everything is done like it's supposed to. I would tell my friends to do it. We got our first PG&E bill which was $5.35.

Everything's fine with Sunrun. They were really good as far as what we asked them to do and them working within our timeline. I went on a three-week vacation right before it was done. We signed the contract but we had them hold off installation until we returned. Then, they were here the following day to install everything. However, during the first few weeks, our unit didn’t get activated when they said it would be. So we had to contact them several times for that until we finally got it right. We used to have a $300 per month electric bill but now we’re excited to see what the bill looks like having solar energy. I’m sure it would be cost effective in five years from now. They’re an excellent company who followed up any issues we’ve had with them. I’m so happy with Sunrun.

Initiated solar installation on my rental property. Paid a $500 deposit in the summer of 2017. Installation was scheduled for NOVEMBER of 2017 with all inspections a GO!!! Two days before the installation was to take place... we were informed that it couldn't be done because the house needed a new roof. SAY WHAT? After much deliberation, we decided to cancel the entire process. We were told that our $500 deposit would be refunded within 1 month. It is now 12/27 and we still have no refund... and have been told that the 'check is in the mail'. Lots of crummy reviews... and here is another one.

I've been looking for solar energy service for a long time. I went to Sunrun and they said they wouldn't put it in a mobile home. I couldn't really afford what they have but I was curious about what it might cost to put one on and Sunrun said they'd come and do it for free. The enrollment process was great and the customer service team explained everything to me. I like Sunrun and since going solar, my electric rate has dropped quite a bit.

I got Sunrun solar panel a month ago and it’s okay. So far, the execution is good.

When the salesman came out he stated we would be saving money. He said the amount of panels we were getting would be plenty to produce the average electricity we were using, as long as we weren't leaving everything on. We do not. We owe SMUD over $950.00. The panels only produce a fraction of the amount we need and it's been 2 years. $900 is twice as much as the previous year. I already pay Sunrun $141.00 a month and averaging over $110.00 a month to SMUD. Our bill is much higher each month than without panels. Not only that, but they cracked multiple roof tiles and never fixed them and made a mess they never cleaned up. I will definitely never refer them to someone else and I'm so disappointed I trusted them.

Tanya spoke to us about solar energy services and we loved her. She was very honest, answered all of my questions, and she returned my calls when I called her. However, we had some issues. We signed the first papers in February and we didn’t get the service turned on until October. We got turned down on our inspection twice. We live in an area that’s rural and it’s county but our mailing address is in the city of Phoenix. So when they offer inspections, they called looking at the address in the city of Phoenix but inspections were not done here. So they sent a crew back out here to take care of it. We just paid our first bill and then our electric bill was $68 so we were happy about that.

Chris, a rep from Sunrun, came to my door with a partner and told me about Sunrun. At the time when he came I had originally signed up with another company about two weeks before. He asked if he could take a look at the contract that I signed. He looked over and enlightened me on some of the details of the other contract that I was committed to. He also compared what Sunrun was offering and what the other company was offering and I told him that Sunrun seem to have a better deal. Also, I got a better feeling and a more honest feeling from Chris, so I ended up going with them.

I was spending so much money on electricity and UI so I decided to look into solar energy services and I heard a lot of good things about it. Then a friend of mine told me about Sunrun and I decided to apply. Their enrollment process was easy. I had to wait a little while and be patient but I liked the results now. From paying 110 dollars a month now I only pay 44-45 dollars a month and that's a good saving. Their customer service team was very nice and professional. They did such a good job. I'm very happy. I already recommended a couple of people to them and they are working on it.

I enrolled with Sunrun and they seemed nice. They explained everything. Their process was better than the others. The reps were really good and they qualified me. They were also quick and friendly. However, I haven't received any rebates yet. I left a message and they won't call me back. Even so, I feel great about the solar and it saves on PG&E.

We were moving to an area where it gets really hot and we had to run our AC's. We wanted to get solar so it won't really hit us with our electric bill. Enrolling with Sunrun was really easy. The field rep came out to our house and went over all our options and needs. We also did some research to find out if they have a better option and it didn't void our roof warranty. The decision process was really easy and he got us set up and moving with them in a day or so. My experience was fast and painless. The customer service was perfect and were very responsive. They were very professional and prompt. They explained things in a way that we could understand them. We were only up and running from October and just saw our very first heating bill, and it was amazing. As far as we know, it's doing perfectly and it has relieved the stress of an extremely high heating bill. We are very satisfied and we like Sunrun a lot.

Bought SUNRUN solar panels & installation through COSTCO. The initial process was smooth and installation well organized. However the website is appallingly slow to load so it is hard to check my power generation. The site doesn’t recognize my email or password, so I need to change password almost every time. Then it takes at least 15 minutes, often more to load and crashes frequently. I have contacted the company but received no response. I don’t see the need for a password in any case - who wants to steal a look at my power generation. This is mindless bureaucracy. All I want is to be able to check how well solar panels are working.

I found out about Sunrun on the internet and chose them because they're local. My installer was V3 Electric & Solar. They got it set up and it's working. They're very good. However, I have a cement tile roof and they cracked way too many tiles. My roof leaked but they have repaired it.

I was thinking of going solar for a long time and decided to enroll with Sunrun since it was easy to do it with them. I've had the panels since September. They were supposed to be installed in May. They came and put rails up but the panels were installed after two months. That was the disappointing part of it. Other than that, their customer service was professional and for the first three months, I haven't had to pay any electric bill other than the Sunrun. I'm very satisfied with them.

I was looking for solar panels and I happened to see some Sunrun flyers at Costco. I also talked to somebody about it. With Costco endorsing them, I decided to go with it. And so far, I liked my experience. The consultant came and gave us a rundown, designed pictures and some cost estimates. He also gave us a lead to the green energy bank, a Californian bank, to get credit if we want to. And then two of their consultants came and looked at the roof another day. They came and installed on a Monday and everything went perfect. The team was very good because they explained everything nicely. After that, they left saying that after a final inspection, I can turn on the switch. Xcel Energy company came and inspected and said, “Okay.” I turned it on and after that, everything was okay.

We need to protect our world and I’m one of the tree huggers so I got interested in solar energy services and I heard Sunrun from Costco so I went with them. They kept me informed with everything and it was impressive but it came to the point where I wanted to say that it was enough and for them to call me every other week. However, their attitudes were very good when I spoke with them over the phone. I'm not a computer person and I don't like putting so much information on the computer so when they sent me things on the computer, it took a while to submit them. But, everything was great and I was happy with what they did. They were also very good and very professional. Since having them, I noticed that the bill that would have been $100 was $50 last month and the delivery was about $45. I would recommend it.

We were referred to Sunrun by a friend of ours in the neighborhood who had solar installed. We could afford it and since our electricity bill was a bit high, it was time to do it. Enrolling was simple and I was pleased with the process. We contacted the representative first and the techs came out and looked at the property to draft up a potential plan. My husband and I took care of who we needed to call back, but Sunrun contacted us about what the next steps were and there was open and good communication. We never had to track anybody down and find out what was going on or what we were doing next. We had a conference call with the rep about what could potentially be installed in the home and how much energy would be produced in the location of the roof.

We owned a two-story house and then we had a pool in the back so electricity was just really expensive. And so we started looking into solar. We held off a little bit, and then, the next year, we went back in and set up an appointment. I chose Sunrun because they are in Costco and they have a great return policy. They take care of you for whatever it is you need, and they do a lot of research. You don't have to worry about it. I'm a big researcher and I trust them. So when they sell something, they have also done their research ahead of time. They are not just selling random solar panels to people out there, who's going to disappear in a few days. So they save me from having to do a lot.

I was trying to get some savings and my friend who had Sunrun told me about it. The enrollment with the program was easy. They came to my house and did a lot for me. I didn’t have to do much other than phone calls and the reps I spoke with were good.

First 2 years of operation, no problems. Early Dec 2016, I noticed inverter on right (have 2) yellow light flashing, no electricity being produced. Called immediately but it took over 4 months and many trips to my home trying up a lot of my time to finally get it to work. During that time, I tried to get my lease payments waived since it was taking them so long to fix and my electric bills were high since my system was only working @ 50%. Seemed to me 4 months outage @ 50% should get me 2 months relief. Was told by their "customer care" rep that that seemed fair and they would waive, never happened. Never got to talk to same person twice. Would ask to talk to manager, would get switched around, put on hold forever and then cut off.

When the benefits from APS were going away, we wanted to beat the deadline and looked into solar energy services. My wife handled the enrolment with Sunrun and coordinated with somebody from California. The people who came out were knowledgeable, friendly, and professional. We're happy with the people who were involved in installing it and checking out the meters. Going solar works for us so far and although we haven’t seen the results in the bills yet from APS because it's in a change-over period, we’re very much satisfied with the decision of going solar.

I enrolled with Sunrun and it was easy. I called and they sent a rep and I signed up with them. Then, the installers came and knocked on the door and greeted us good morning. They went on the roof, they did it and they went home. They are professionals and very pleasant. However, the first time I got it they charged me the same amount.

I figured I might as well do solar and it was easy enrolling for Sunrun. The sales guy was good and the workers were okay. They didn't clean up their mess though.

Electricity is expensive and I wanted to save money. I decided to go solar then it was a matter of choosing a company to go with. I had a couple of vendors come out and quote me. All their deals were the same but Sunrun's Costco program offered some refund cashback so, I took that. The installation process went pretty smooth and easy, and there were no setbacks. Also, all my inspection went through the first time. I had a couple of calls from the company right after the installation then I got a follow-up email from the guy that I got the service from. I would recommend them to others.

The reviews for Sunrun came in well and their initial responses were fantastic. But some of the follow-ups have been a pain. I got a guy that I communicated with and then I didn't get any follow-up from him. So I called the company and started over. They gave me to another representative who went through the file and realized that I was already in the system so then it defaulted back to the original representative that I dealt with, but he didn't respond to emails or calls.

When the salesman came out he stated I would be saving money. He would make sure I had enough panels to ensure I would produce the electricity I needed. I spoke with Edison and basically I owe them over $1000.00. The panels only produce half of the amount I need and I just started in June. I already pay Sunrun $155.00 a month and averaging over $130.00 a month to Edison. My bill is higher each month than without panels. THIS COMPANY IS A SCAM. DO NOT GET SUCKED IN LIKE I DID.

I am trying to sell my home but no one at Sunrun can't or won't help me. They took out a lien on my home when I installed these things on my roof. I have to get the lien removed to sell my home. No one at Sunrun cares. My closing is in a few days and no one returns calls or cares. Their "transfer assistants" are useless. Avoid this company at all costs! You will regret getting stuck in a 20 year contract with a company with rotten customer service and you may get stuck with the inability to sell your home. Maybe a lawsuit would work. I hate this company.

I’m trying to cut my PG & E bill and checked out solar services with Sunrun. We didn’t shop around because they were the first one that I contacted and they were fully satisfactory to me. My experience with them was excellent from start to finish. When I dealt with their reps, it was great they’re very responsive. The people showed up on time and the guy who came out to explain it to me was right upfront about everything. The whole thing worked out well and I have no complaints about any of the process.

I’ve been thinking about solar for a few years. I settled on Horizon and Horizon was partnered with Sunrun. In my research, Sunrun and Horizon were topnotch companies, so I felt comfortable working with them. The service was great. Their customer service team was very knowledgeable and responsive. They were on top of any issues immediately. I have no problem with calling them up and they’re just great people, always friendly and courteous.

I've called their customer service a few times with questions about solar electrical generation because some days it's down and then up. It seems to be based on cloud cover. Also, if I wanted to add more panels, will I have to increase the inverter. Unfortunately, there's one question they couldn't answer and they didn't know how many panels my current inverter can take for a maximum amount of panels. So for now, I'm just trying to get used to the app which I understand how it works now.

We’ve been pondering into looking at solar energy for about two years now and enrolling with Sunrun was not hard at all. We have had Sunrun just this year and so far, the service has been great. It's been a good experience.

Sunrun installed solar panels at my house, on October, 2016. Everyone who has solar panels have a back-up regular electricity company. I have SCE. Back-up company give you energy in case customers spend all solar panel energy. In my case, Sunrun installed panels and most of my panels were not activated since installation date. And therefore I got a high bill from SCE, amount $1590.63. I reported it right away, technicians confirmed to me, that just a few panels were reproducing energy. So I spoke to Sunrun and told them. They have to pay SCE bill, because it was their mistake. Then Sunrun requested my bill statements from SCE, I sent them twice, meanwhile I was getting a horrible service, they did not call me, letting me know about the status of it. I always was calling or e-mailing, just to received excuses, of still investigating, a department call analysis, was taking care of this matter.

We signed up with Sunrun in summer of 2016 and finally got the system installed and ready to go in August of 2017. Ridiculous amount of time to get the system up, but it only got worse from there. Our electric bills were still the same for August and September and I was told by Sunrun Customer Service that it takes time to show a decrease in the bill... Ok, kept waiting then Oct comes around and still no change in my bill. When I call CS they tell me that they show on their end my system is producing and they feel things are ok... NOT! I called again after receiving an email from Sunrun stating that they show an issue with my system and will be contacting me to come out and repair it and no one ever called, no one ever came and no one emailed again.

I was an employee for the utility and realized that solar was a wonderful thing. I finally had the opportunity to make it happen for myself and went with Sunrun. Enrolling with them was easy. I have been with them since the middle of September and so far, it’s good.

This is my first review ever written on a product. But I feel it is so very important to protect people from falling into the horrible trap that this company sets. My story is too long, but I will let you know that I have been in contact with several levels of administration at Sunrun and no matter what the customer service rep that responds to this says, you must know the truth is, THEY DON'T CARE. They will do absolutely nothing to resolve any of the complaints written here. Their business motto is to trick people into the 20 year lease and then when someone figures out what a horrible deal it is, they tell you that they will never let you cancel the lease. They provide misleading data to make it look like you will save money, they misrepresent the costs over the years, they definitely do NOT tell you that you are stuck for 20 years when you sign and that the value of your home will be diminished and hard to sell if this lease is attached to it.

We got interested in solar energy services because of the excessive reaping by Southern California Edison. And enrolling with Sunrun took a long time but a lot of that was because of the City of Long Beach. The only thing I would recommend is that when people from Sunrun call, make it one person so that I can get a hold of the one person with any questions. Good thing, all their people have been very good.

Sunrun was referred to us by V3. Sunrun sent people to my house, and they were very professional and courteous. We are buying energy from Sunrun and for last month, I received the electric bill from Horizon for $23, which was the cost of the produced energy. I’d refer my neighbors to Sunrun.

I wanted solar energy services for a long time but I had a problem with my next door neighbor's trees. I had several people here and everybody said the issue was the trees. But for some reason, Sunrun had no issue with it. Their representative came and laid everything out. Then I told him to go ahead and do it. The installation looks good as well. I’m happy with their service and now I'm saving $50 a month. I would also tell others to get them if they could.

We've been having high bills so we've been thinking about solar energy services for a couple of years now. We got a referral for Sunrun and then we met with the representative. But we had issues with our roof so we had to get that done. After that, there was the total lending process and then everything was installed in one day. The permitting process had taken the longest time. But once the inspectors came in and the permitting was done, the panels were up and going. But we got a couple of flat tires from the screws after the installation. Other than that, the bill has been going down steadily since we had Sunrun, and I would recommend them.

My husband always wanted to have solar energy so he made me look into it then we got Sunrun. The enrolment was very simple and easy. Their rep was super friendly and very courteous. She was a factor why we chose Sunrun because she made everything easy to understand. She was also super informative and knew what she was talking about and told us that the city was taking extra time and that the system will be installed by July. However, the process took an extra three months since a piece of paper was lost so the system got installed by September. Then, the installation went perfectly fine. My experience with Sunrun has been good and I'm satisfied with it.

We have owned our system for five years. Our true-up this year was $3000. Last year it was $2000. Our yearly usage has been about the same. Because we own our system, we are now told that we are on our own to figure out issues. They told us we should have our panels cleaned but this may or may not help out in our situation. They told us PG&E was to blame as there were power strikes on our system. I told PG&E this and they immediately came to our home with a tool to look at the electrical input to our home and others in our neighborhood.

My enrollment with Sunrun was generally smooth and their representatives were very informative and they communicated with me well. Sunrun saved us a little bit of money.

I was interested in solar energy service mostly for the environment, but also to reduce our bill. We signed up with Sunrun and when we got our first bill, we owed nothing. Sunrun was very accommodating too. They were concerned that our system was not producing as much as they thought that it ought to and they came out and looked at it and they are replacing a part. It's been absolutely no hassle for us, which is really nice. We've recommended Sunrun to others as well.

I’ve been thinking about solar energy services for years. Most of the companies told me they wouldn’t put up on my roof and Sunrun did. It was really easy to get the services. A representative came and talked to us. Sunrun was perfect as far as I’m concerned.

So far, the service of Sunrun is great. It was very easy to enroll in their program, which was on a summertime but it didn't go live until about two months ago. We've only had one month with it and have gotten the bill for that. Although it was only half of the month, it already made a significant difference.

The utility in the area that I lived has really high electric rates, so I decided to do some investigation. The Sunrun at Costco took my information, and then one of the local reps called me and set up an appointment to visit here at home and review my utility history. From that, they put together a proposal and presented that. Then, I met and interviewed six other companies as well. Sunrun had one of the lowest costs per watt. Also, their local rep was very knowledgeable and good to deal with, and was able to answer most of my questions better than most. The Costco benefits also played a role in helping to swing things towards their direction. And the bulk of the online reviews that I looked at for Sunrun were favorable.

I first heard about Sunrun from a couple of friends and family members and it was the only one that they suggested. We were looking into solar energy services because our provider was monopolizing our power around here and they're billing up on it so much. Enrolling with Sunrun wasn't difficult at all. They just told us when they would be here and what they would be doing and then, we had to pass the inspection that would determine if they can get to work. They let us know about that and when we passed, they turned it on. We had a good interaction with their customer service reps and they cared about doing everything right. Since the installation, we had a lot less money for power.

It's been a year since I went had Sunrun installed and today I got a $1614.98 bill from PGE for what is called the true bill. We called PGE and they said that we didn't use any more electricity than prior year. They said we did not have enough panels for the size of our house. Called Sunrun and all the customer service requirements could say is that we are using more electricity than last year. I am looking for a way to get out of the contract as the sales representative lied when we set up the panels. I was told that the panels would cover 80% of our electric bill but now we have found out that the panels only cover 40% of the electric.

My electrical bill is higher with Sunrun’s solar panels than it is without them. If I had my panels removed and just paid PGE what power I use, my bill would be cheaper. How can that be. Either the promise of solar power is wrong or Sunrun is a scam! I tend to believe the latter...

Our brother-in-law has solar panels through Harmon Electric which is Sunrun’s customer. They’re one of the installers and promoters of Sunrun’s product. We like to save money so we called Harmon Electric and they came here along with Sunrun. We were decided on going with Harmon no matter what because we had three very strong recommendations about dealing with Harmon and Sunrun as a team. And so we got enrolled and it was straightforward, professional and well-done. That’s what we were looking for. Since the installation, we’ve only received one electric company invoice but, right off the bat, it showed us saving some amount of money. It looks good to us.

Haven't been able to see my production online. Contacted Sunrun and they told me to be patient. This was 2 weeks ago. Regret using them as I have had many issues with non-working inverters. It took months to correct the issues.

We signed a 20-year lease with Sunrun last year and while talking to the rep, we thought the offer was too good to be true. The rep told us that we would pay the same price for the solar panels for the length of the lease. My husband and I asked him repeatedly if the rate would stay the same and he kept saying the rate would stay at $170 for the length of the lease.

Back in May my neighbors referred me to Sunrun solar. 9 panels for house 2 extra for my shop. After design team was done configuring my usage I ended up with 19 panels with my salesman James telling me I'm most definite getting a panel upgrade. They came out, installed solar panels with NO panel upgrade then I called Sunrun which did nothing but give me the runaround. My salesman James finally called me. Told me they would be able to give me a 750.00 gift Visa to help pay for the upgraded panel that was going to cost me 5000.00 + then at this point they wanted to upgrade my main breaker for panel.

By the time we completed the inspection by our township and electric company, I came to find out that Sungevity had filed for bankruptcy. A few months later, we received about a 100 page document stating that they filed for bankruptcy and it was final. After that, nothing for months. We waited for the company taking over our account to contact us regarding the transfer and how to pay. Last week, we received a letter stating that we are 90 days past due on our account and we owe Sunrun $294. If we do not pay by the time we get to 120 days past due, our service will be disconnected. At this point, I Google the company contact information and called them to verify what the letter is saying. When I called and informed them that I never received anything from them indicating my account was transferred to them, they said I would have been able to see it on myaccount.sunrun.com.

Our nuclear power plant is getting ready to close so we figured the bills are going to go through the ceiling. It was because of the Costco backing that we chose Sunrun and enrolling with them was a fine experience. They kept us informed through the whole procedure which took about five weeks from start to finish. They gave us updates on where the things were with the building permit, etc. I had an issue and I contacted the site supervisor, and he fixed it immediately.

It took 5 months to receive my first invoice. Now I'm receiving a $15 charge for ACH non-compliance. I pay by ACH but Sunrun wants control. Have sent multiple emails. Sunrun does not respond. Good luck if need help, it's all about $ in their pocket. Billing help and customer service does not exist.

We’ve been looking at solar energy for a while and we have had appointments with other solar companies. Every time I asked them questions, a lot of them didn’t know how to answer it or said they had to call their manager to answer the question. Sunrun was going around the area and we set up an appointment with them. Paulson came over. We didn’t know much about solar energy and Paulson explained it thoroughly. Also, it’s good for the environment as well as reducing our bills. I had many questions for him and he was a very nice man.

We could rent the solar energy equipment with Sunrun and the rental was exactly what we needed so we enrolled with them. We almost went with someone else until we realized that we would be dead before we ever benefited from it and we were going to pay more money than what we were paying for electricity then. When we finally decided that we were going to do it, Sunrun set up appointments for them to come out and look at our roof to make sure that it was okay. Then they did a drawing of what the panels were going to be like, turned everything over to my home owner’s association and once everything got approved, they came and put the panels up. So their process was pretty simple and we didn’t have to do anything.

DO NOT GO WITH SUNRUN!!! I usually don't write reviews but I have never been so upset and frustrated in my life. I spent an hour or so on the phone with a lady crying trying to understand why my electric bill is twice as high a month. All the lady could explain is that I'm apparently using a lot of electricity (which is not true). I'm using more electric than what the Panels are producing and basically there's nothing they can do financially for me. I'm apparently stuck with this damn company for the next 20 years and if we don't pay, our credit goes bad! I feel like I've been tricked into this company and was promised to pay appropriately $130 a month, now I'm paying $230-240 a month for electric!? I don't get it and I want to sue this company for fraud.

I had a high monthly SDG&E bill. Sunrun responded within a couple of weeks and they were warrantied by Costco. The agents were courteous and kind, but they did not answer all of my questions and had to refer me to other agents. Also, SDG&E should be there at the same time when the final inspection is done. Other than that, I've been happy and I've had a great experience so far.

My electric bill was running at $50-$200 a month so I was looking to go for solar energy. I also have a family that has solar and it is helpful and gives them clean energy. I saw Sunrun in Costco and I read reviews and checked them out before using them, and they’re a great solar energy company. They have very competitive prices and also, all members of Costco get cash back from them, too. It was easy enrolling with Sunrun. Their sales representative was very friendly, and the installers were fantastic! I really felt like I will be sitting home for a whole day, but they came at 8:30 and even though they did 38 panels, they were done in a few hours and left at 1:00. I was amazed! And they're a nice group of people. I already talked to a couple of people about Sunrun, and most probably, they will be using them.

Have your lawyer on speed dial if you are dealing with this company. They improperly billed, customer service admitted it, sent it to their billing department to fix it (they must be using an abacus because it has been months), and have now sent their collections department after me when they actually owe me! Every time I call a lovely person tells me they are going to fix it and it never gets done. If you have options I highly recommend finding another company!

I’m under PG&E and I live in an area where the utility bills run very high. I’ve done some homework before and knew some friends who have solar and were very positive about it so I thought I’d take a look. I might have filled out an inquiry in Costco which they forwarded to a salesperson. Then she came out and I spent about an hour with her talking about various elements of the process and what the savings would be. After that, I went online and did some research on solar companies in Northern California, looking for a larger company and for one that had a good reputation. I know those solar companies can come and go quickly but Sunrun seemed to have a strong reputation. They were rated either first or second in California so that closed the deal and I'm very satisfied with the decision.

When we signed up with Sunrun the Sales rep Edward told us that the average customer pays only $25 a month on their power bill with Hawaiian Electric. He stated that he had his son do an experiment by running the air conditioner, fan, lights, television, and everything else in the house to see how expensive it could get running on Sunrun. Then concluded that his power for that month only came out to be $18. After that we were sold!

I had a bad experience with an "authorized partner" or reseller or whatever. They took my contract and then they disappeared for months. I contacted Sunrun and they only had the ability to email that partner, they emailed that partner asking them to contact me and weeks go by and nothing. They did this repeatedly and nothing. I ended up getting a Sunrun salesperson to cancel my contract with the disappeared partner and I signed a new/clean contract with Sunrun directly. Problem solved? Hardly. Throughout the process I've gone through 3 different sales reps because of the high turnover on their sales team, they either leave or get promoted to another section of the company or something, but I kept getting reassigned. The latest sales reps have no idea what the previous sales reps have told or promised me or even what concerns I had. Very annoying.

We were doing some grocery shopping at Costco and John, the Sunrun representative was there. I inquired about Sunrun and he set up an appointment for us to demonstrate the program. He said it would take a few weeks once everything gets approved and we had to comply with Edison’s demands, and I signed in and went for it. My house does not have central air and I noted that to the agents that came out and I explained the situation. They said they can set me up with an extra panel, so that way, when I decide to put our central air, I’ll be covered and I’ll still have the savings. Someone would have to be at home so my wife was there and they came in so fast and explained everything to her. From the moment they came and installed the system, they weren’t lacking and they knew what they were doing. They swooped down like a bald eagle and the system was installed in a matter of hours when he said it would take a whole day.

Our bill was very high at around $500 a month so we decided to look into solar energy. I Googled Sunrun and other companies and Sunrun had the best deal around so went with them. We had a couple of hiccups in the beginning because our breaker panel is not large enough to handle how many panels we initially wanted. But once we decided that we weren't able to change our breaker panel, the process was fine. Everything was smooth. We ended up installing 19 panels and the installers were quick and did a good job. However, the salesman who came up to our house was not very reachable. He won't return my phone calls or text. Other than that, it’s been a great experience. We got a bill from PG&E for $9 and so we're happy and completely satisfied. We enjoyed the experience of going solar and I’d definitely recommend Sunrun.

I had a fabulous experience with Sunrun. I appreciated that it wasn't a hard sell since I don't like that kind of approach. I felt very much in charge, which is how I like to feel making a large purchase. Enrolling with them was really simple. I looked at owning or leasing, which really helped. The first person I spoke to was Delilah, who was very knowledgeable. She knew all the different aspects of it. I also liked the fact that the projection that she made for me was just for my on-peak hours instead of on-and-off-peak, which made it more affordable. She also analyzed everything and told me exactly how much it would be and since it's been turned on, I'm hitting that consistently.

We bought this home in April of 2017, our former neighbor had Sunrun system installed on his home so we asked him about it. He said he was happy so far but had not received credit yet too early. So we contacted his salesperson Jeff **, he came to our house and gave us a glorious story of once installed, we would have one bill that may be a little higher than usual. But then all we would be paying is the lease payment and about 60.00 to APS. NO, it is now November and all of our bills are outrageous. So I called our salesperson who by the third message finally called me back. He came out to the house and said that it was APS they had changed their reporting or some BS. He assured me (and I know this for a fact as we recorded the conversation) that there was something wrong and he would get down to the bottom of it all. He said there is no way we should be charged that much.

Everything was excellent with Sunrun. My wife researched and looked at Sunrun which had the highest ratings and that’s what closed the deal. The other thing was that the salesman was very upfront, very clear and not pushy. It took us five years to decide to look into solar energy services. Enrolling with Sunrun was an easy and simple process. Communication was there which was the key. The installers put it up professionally and it was good. They went over some small details of how to turn everything on and make sure everything was satisfied and perfect. The company was very classy, very respectful and honest. It would cost us $60 a month for our electricity but then APS is charging us $130 with the taxes. Nevertheless, Sunrun should keep up the good work, keep communicating, continue having the integrity and quality of work. It was a good experience, overall.

I didn't like PG&E anymore so I went with Sunrun. Their entire onboarding and approval processes are very well-laid out. I liked the steps one to seven that they published. They were very transparent with the whole process, so there were no surprises. It was a seamless and painless experience. Their customer service, phone or email, was also very good even though they're located out of state.

We purchased a home that had an existing Sunrun system this year. We had previously had SolarCity so we were pretty excited to have solar at our new home, had we know Sunrun's track record we would have backed out of the purchase. We submitted our transfer form to the Sunrun transfer team in April. A few weeks after we closed we got a call that some of our panels weren't working, they sent a tech out to check it out. He said we needed some additional repairs then we didn't hear anything from them until July, when they came to shut our system down. I called customer service and explained that we hadn't received any correspondence to us at all. Turns out the Transfer Rep had left the company and apparently they didn't transfer our file to the new rep?! Which was our fault?!

I heard solar energy was a better option and I've had Sunrun's services for a couple of weeks. Their rep was professional, he set up an appointment and we got started. The installation was very good. The guys that came out were very professional, courteous and updated me.

I have had Sunrun install on three of my houses and two of them are already up and running but one is still waiting for PG&E's final approval. In fact, the rental house that turned on at the end of last month is already producing and using the electricity generated by the solar. The timing, speed, and installation were smooth and I'm very satisfied with the overall experience. I was also comfortable talking to the various people, including the sales rep and the installation manager. The representative was very nice and knowledgeable. The features on smartphone app are not that complete though and it seems they need to update the software. But I would definitely recommend them to anyone that I can. Sunrun is a very good and trustworthy company and going solar is very good for not only saving money but also the green. Very soon, I'm going have them install in my own house too.

My husband has a disability and he has to have the air conditioner on at night. We were hoping that the solar energy will help us to reduce our use of our air conditioner more and if there’s an outage, we’d be able to keep the wattage going. We did have a big bill beforehand but still, we're hoping that it’s going to be a good investment just to cut back. We had no trouble enrolling with Sunrun at all because, in any of the process, they were very receptive, and if we had a difficulty, we knew we had contact people. We have to average out the first several bills we got after it was installed, so the bill that we got will not be really what it is now and it should be less. We’re not sure and we have nothing really to compare it with at this point so we're hoping that when we get our first real bill from DWP, we'll see a change in it.

I have had months and months of unresolved billing credit due to me. Sunrun customer service and billing dept. suck so bad! No one bother to check with another or even bother to read a damn note in THEIR system. Lazy ** employees at Sunrun, that's for sure. I, the customer, have to tell the customer care person on the other line on how to go into their notes and read them out loud to me, and it's still not accurate taken down by the previous customer service staff! I give up! I am so mad... No wonder a patient drives all the way to SF to want to kill someone (not literally)! I totally understand! OH my GOD (gosh)!

Going green is great especially in San Diego. The Sunrun system is good for the environment and I saved money at the same time. Sunrun was informative and kept me up to date. The installation went without a hitch and it was excellent. The installation crew and my salesperson were all very helpful. The crew was fantastic, they were speedy and they should keep that up. However, the sales team during the process could have been more knowledgeable. I helped them to resolve some of the issues with the utility company and helped them find a better selling point for their solar equipment because they didn't know how the energy worked with my local SDG&E. They didn't have enough information on how net metering works so I have to research for myself. That's my only complaint that I have because I had to sell my own system.

The price of electricity is started to go up every year. We looked into our options and a lot of companies now allow to either lease or buy. We checked other solar providers in the past but Sunrun seemed more professional. They have also partnered with Costco and I know a couple of other people that use Sunrun. It helped us make our decision on what we’re going to do. Enrolling with Sunrun was excellent. They came out and laid out the options which were very easy to understand. They explained the whole process and what we could expect. They were friendly and everything was done efficiently.

We were to go with another company and then our buddy went with Sunrun when we moved here. The rep came over and had a better deal. We had good experience during the enrollment, the installation, and with their customer service. It just got activated over the weekend but we were out of town so nobody explained anything to us. They're supposed to be mailing us a packet though.

In our community, everyone is interested in going solar but we don't really understand how solar works. And we don't speak English very well. So we found a solar consultant who speaks Mandarin. Her name is Lierh. From the day we signed with Sunrun, it took less than a month to get installed. It's so amazing. My neighbor signed with another consultant but took couple months. So I'm satisfied with her service and assistance. Now my neighbors are going solar with Sunrun too.

We live in Arizona and we have lots of sun here. So we felt that getting solar would be good for the environment and provide a little bit of service by being energy-conscious. My husband and I have been thinking about it for a few years but everybody kept telling us that because we have attached roofing, we weren’t eligible. So I was googling the best companies and Sunrun kept coming up as number one. I gave them a call and the rep said they could do adjustments and they could do it on our roof as long as we have approval from the HOA. It was in the bylaws that we could do it so we got the approval.

We’ve been wanting to install solar for a while but couldn’t afford it. Doing little further research, we found that the solar panels only have a life expectancy of 20 to 30 years and if we finance these panels, by the time their life span is up, that’s the time that our loan will be paid off so we really wouldn’t be getting anything out of it for as much as we would be paying. Sunrun offered the rental option which was a lot better for our budget and worked more in our favor.

I had a good experience with Sunrun. The customer service is okay, and they're a good company. I have recommended them to my friends.

The forecasted prices of PG&E were going up, so I looked into solar energy services. Costco highly recommended Sunrun so I decided to go with them. Enrolling with Sunrun was easy and once I qualified for the credit check, everything was pretty fast. They have great customer service but when they promised to send somebody out within a week or make contact, nobody did. I called their 800 number but that didn't go too well. So I called their local office and they responded and sent somebody out the next day. They did a great install and the system looks clean and professionally done. My bill statement reflects it so, I'm very happy with it so far.

Sunrun's subcontractors did tens of thousands of dollars in damage, to our home, basically fried our entire home electrical system, and all of our appliances and they refused to fix the damage, and they refuse to let us out of the contract, won't return calls or emails, they cut off all communication when the electrician reported back that the damage was extremely severe... ($20-$30 Thousand dollars). We never signed the contract, signature was fraud by Sunrun employee, we have the IP address of the computer it was signed on, which is in a building in San Francisco (Sunrun Headquarters).

With California buying electricity from Arizona, the bills are increasing every year. Sunrun sent me a quote for the solar panels, then they measured the roof and got the city’s approval. They came back within the week and they installed the solar panel in one day. Then, they sent a request to get the approval from the electric company. The electric company came and inspected, then they okayed to turn on the solar panel. The Sunrun CS has been very good. Every time I called or replied to the email they sent, they answered right away. After going solar, I've stopped worrying about the bill and I can run the air-conditioner for 24 hours. Sunrun also has a good app that I can download on the phone. I can monitor the daily, weekly or yearly power consumption on my cell phone. I already have recommended Sunrun to other people.

We had solar energy at our previous house. We were happy with what we had so we wanted to do the same service for this new house. We reached out and talked to a few different reps from other companies. With Sunrun, they had the knowledge, the expertise and the rates were very comparable. I was very pleased enrolling with Sunrun. The rep has been very responsive. I would call her or text her in the evening or during the weekend and she always replied promptly. So, I'm very happy with that. She had the answer to questions I had or she would make sure she would go find the answer, if she didn't have it right off the bat. But she was knowledgeable. We installed Sunrun system two weeks so it is still fairly new to us and I'm looking forward to my next gas or electric bill to see what difference it has made. Overall, Sunrun has been good.

The solar panels work well, there is absolutely no problem with that, but my problem was the husband and wife sales team. I was told that I absolutely would not pay Aps anything more than 40 dollars in an require service fee, that the solar panels would generate enough energy to go back into the grid that I wouldn't receive a typical bill, but that is not the case at all, my bill is actually higher than what I have been paying. The sales team was either grossly undertrained or lied to make a sale, I pray the latter. But in either case I am stuck for the next 20 yrs with this system. In my opinion it is not worth it. Please triple check anything you are told, unfortunately I believed everything I was told.

I wanted to use solar panels so I went online and researched. We were thinking about going solar for future purposes but I wanted to minimize my overhead so I thought we could get this done while we were working. I had a few quotes and after talking to Sunrun’s salesperson, he convinced me to go with them. He was very professional and educated, and he was someone who knows what he’s doing. Going solar is fairly new and I have to go through the full mode and all the formalities with the electric company and it would take a few months before we could turn it on. I'm just waiting to see the difference between what we were paying and the one that we will pay with Sunrun now. Overall I'm happy now and the only thing that would make me unhappy is if I don’t see too much of a difference when the bill comes.

My homeowner’s association wouldn’t approve of SolarCity so I decided not to sign up with them at all because I didn’t want the fight. I talked to Sunrun and they came back with a lower price. They had the same objection from the homeowner’s association but they were willing to work on solving the problem. They solved the problem and we were done. The reps were cooperative when I enrolled, and the process was super simple and easy. I left a message and they called me back. The customer service was responsive, professional and consistent that they do what they said they would do. Everybody I talked to on Sunrun were the kind of people I’d hire. They did a great job and I’ve already recommended them to a friend.

We chose Trinity and they work with Sunrun. Trinity facilitated the enrollment so a lot of the documents that I signed in the beginning with Trinity had the Sunrun brand on them. I spoke to a Sunrun person today and they gave us the rundown on how it works and who to call if we had any questions. I check on the apps on how much solar we're generating per day. We've had some pretty cloudy and miserable days recently, but the app works great to tell you at least how much you're generating. We haven't received our first bill from Sunrun yet, but so far, everything has been fine. There was a small delay in getting the panels because they're imported, but other than that, they had them completely put on in August. We knew it was about 90 days out from that that they would be turned on and they were turned on on Halloween. Their timeframes were on point. I've recommended Sunrun to people. They are very helpful and streamlined.