Sunrun Reviews

Our roof has leaked 3 times since installing and ONLY where the solar panels are attached. We live in a drought area so we rarely experience any measurable rain, let alone heavy downpours. We just experienced heavy rains for the first time in several years about a week ago and Sunrun is refusing to repair the leaks now because it is now over 5 years. FYI, our roof is tile shingles that have an estimated lifespan of 50 -75 years and ours is only 10 years old. Solar was installed 8 years ago. We have had NO other leaks and all 3 times (this is the 3rd time) the leaks occurred ONLY where there are solar panels attached. Sunrun is clearly to blame, but is refusing to repair the leaks they caused. To make matters worse, they are telling us in order to repair the roof, our roofer is not allowed to remove Sunrun’s panels so we must now pay Sunrun to remove the panels AND a roofer.

We were thinking about looking into solar energy services and our neighbor had Sunrun installed. He was very pleased so we thought we would do the same and we decided it sounded like a good idea. It was very easy getting started with Sunrun. Also, I have had very little interaction with their customer service. There hasn't been a need. We're very happy with our decision to go solar and we're very happy with Sunrun.

Signed up with Sunrun in mid-March for a system generating 60% of my power needs. Agreed to share in the cost of some roof repairs, and waited for the permits to come in, which happened by early May. Then nothing happened for 4 months, no phone calls/emails from Sunrun - Zip. In late September a few folks show up and do the roof repair. Then another month passes. In mid-October Sunrun shows up to put on the solar panels. They get about half of them installed on the roof, and then take everything off and leave, with a short note on the front door saying a "design flaw" prevented installation.

Going solar was cheaper so I started looking into solar energy services and ended up with Sunrun. I enrolled with them over the phone and the process was fine and very easy. Everybody was very polite and communication was wonderful. I always had emails or phone calls telling me what was gonna happen, when it was gonna happen, where I wanted it to come out of, what bank account, etc. The whole process from the time that we signed the paperwork to have the solar panels put in until it was finished, everybody communicated. Since then, I pay less for my electrical bill. I'm extremely satisfied with going solar and my experience with Sunrun has been fine. Every month, they send me a notice as to when they’re taking the money out, they take it out and everything is fine.

Working with Sunrun was such a frustrating experience and I still don't understand what's going on. I paid off the entire $20,000 loan but I never heard a word from the loan company. I haven't gotten a payoff notice. I'm sure I've overpaid and they haven't said a word to me. Also, I understand it's the salesperson's job to say whatever it is he can say to get a sale. But he told me that I would only need six feet of wall in my garage. He went out and measured it, and everything was fine. But when the engineer came, stood in the garage and said it was not enough. He said he needed eight feet. I asked would four feet and four feet be enough but he said he needed the whole wall. I had cabinets full of all my gardening equipment. I had to go out there, take all my stuff out of the cabinet, pull the cabinet out myself, drag the cabinet out to the curb and call to get somebody to come pick it up.

We were looking into solar energy services and found out about Sunrun from one of my husband's friends from work. We had a pretty good experience enrolling with them and it was easy. Plus, they're easy to get a hold of when we have an issue. When we had a problem with the breaker, they came over and worked on it within the next day. We've saved a lot of energy when we changed to solar.

I've been looking for solar energy services for a few years already. Another company gave me a quote and included upgrading my electrical service to 150 amps, when Sunrun didn't. So, I felt like I was rushed into it as far as that subject. But Sunrun was backed up by Costco and had a much more reasonable arrangement compared to Solar City. Sunrun's rep that came to our house explained everything nicely and I liked it. After they've nailed down the date, they went here with the crew and the equipment and installed everything within the day.

When approached by Sunrun representative, I was given the impression (and I think the contract talks about it) that I will be saving money as Sunrun will charge monthly a fixed amount which will increase yearly by a small amount. So I got the panels installed (cost to be adjusted against monthly billing over a period of 20 years). The monthly bill remained what I was promised but suddenly I started getting JCP & L bills - which started with $5-$6 and consistently started increasing to the extent that the latest bill is over $200.00. I was paying average $100 before I got Sunrun and now I pay Sunrun $70/Month and to JCP & L anything between $40 to $150. Average. This makes my monthly bill much higher than what I was paying without Sunrun. Can someone explain or advise course of action.

My daughter came over and we found the Sunrun brochure. And then, we started the process of going through signing up. I worked with everybody that was in the name of Sunrun. Their reps came out and took some pictures of some trees that we had planted out here. Sunrun has wonderful personnel and we’re happy with them. We love Sunrun. However, one of the agencies thinks that because of my tall trees, I'm impeding the amount of energy that is going on their light ray and so, I owe them more money because of that fact.

I have several friends who have the solar energy system. A gentleman from Sunrun stopped by my front door and I believed what he was offering. I thought about the savings and I enrolled with them. The experience was very easy and the whole process took about 2 months from when they first reached out to me until the panels were up and running. There were no complications during the installation. Sunrun has reduced my utility cost and I'm very happy with the whole package. I'm very satisfied in my decision of going solar with Sunrun.

We've been thinking about solar energy services for quite a while and just hadn’t gotten around to it. We looked at some other companies and weren’t impressed with the people who were presenting. They didn’t have answers to our questions. The gentlemen from Sunrun came to the door and they were knowledgeable, super nice and awesome but mainly, energy sustainability was important to us as well as the cost. Electricity just keeps going up. Everything went beautifully during enrollment and they kept us updated on everything. We were not sitting there in the dark not knowing what was going on. The whole process was over in five weeks. It impressed us with how quickly they got it through the homeowners' association and everything else. I went to work one morning, I came home and it was done perfectly. They cleaned up and I couldn’t have asked for more from them.

We have had SunRun for over 4 years. The system has never produced what they promised in their contract. This year the system has barely produced half of what they promised in their contract. They were supposed to rebate the cost of the lost power, but they are still charging me. They were supposed to replace the panels which are apparently defective, but there has been no repair or replacement. The installation produced many holes in my ceiling. I have open beam ceilings, so I could see all the holes. This year some of the holes began leaking and I had to pay a roofer to seal the leaks. They are so cordial, but my frustration is significant.

I have an electric car and I was told that if I have an e-car, Sunrun will save me some energy, I'll use lesser energy, so it sounded like a good plan. Sunrun's sales rep was very responsive. He kept in touch in the email and he answered every question and concerns that I had. It took me one-half month to decide but he was very good. I decided to go through with Sunrun to make the payment and the other process. The second person I dealt with coordinated with the government. I made a reservation but the government people cannot find my home so I had to reschedule after two times of making an appointment. However, something else happened. The rep who coordinated called me and said he felt very sorry that I had to go through the process twice. He said he will give me $300 credit since it has caused me some troubles. The third time, they finally succeeded in installing the system.

I was interested in saving money and I would like something that would cut my bill way down as well as help clear the air. Some guys who were representing Sunrun from Duke Energy came by my house. When I enrolled with Sunrun, all the people I dealt with were as nice as they could be. They answered all my questions right up front. They were professional and I was pleased with them. I have also called their customer service reps a couple of times. I did not go for the draft right off because I wanted to see a couple of bills and then, I went paperless. I am ecstatic about going solar. I got my bill of $12 today and I could not ask any better. I am pleased with it. I feel secure about my bills since I went solar with Sunrun and I know it won't over a certain amount, which is a burden off a person that is on a fixed income. I have advised several of my friends to go with it.

It was really convenient to get enrolled with Sunrun. My roof needed to be done over and they worked to accommodate me. They helped me get a new roof in and did the panels. It was not a lengthy process. It was rather good and the customer service was on point. It was very good because they kept me abreast of each step of the way. They called to check if each step was completed within the time that they said it was gonna be completed. And even after it was completed, they still called and checked to see if I was fully satisfied with the service. So I really like their customer service. They've connected everything and I pay my bill each month. And it’s been good. It’s been saving. I’ve even been trying to get all of my friends in with Sunrun. But some of them don’t wanna lease the panels. They wanna own the panels so that’s the issue right there. I've told them the service is worth it though.

Sunrun came out and inspected my roof and said it was good to go for solar installed. The first rain after the install my roof was leaking like a some. Sunrun sent out a tech and it was determined that the roof was bad and solar should have never went on it. I have had my insurance company and 3 different roofing companies come look at my roof and everyone has said the same thing... Nothing should of gone on the roof. Now every time it rains it pours into my house.

I wanted to try and save money on my electric bill, so I started looking into solar energy services. I saw Sunrun at a Home Depot store and because of their availability there, and being able talk to someone in the store without being obligated, I decided to enroll with Sunrun. Signing up with them was easy but it took a year and a half before we actually got serviced. There were a lot of factors why. First, we waited for the equipment to come in from Korea. Next, it went through customs. Then, we waited for the permit and the weather several times.

I wanted to save on my electricity and looked into solar energy services. Sunrun's salesman seemed reputable. His approach and the conversation we had made me decide to go with Sunrun. It was easy enrolling with them. Plus, the installers that came out were very pleasant and professional. So far, I’m satisfied with going solar with Sunrun.

Tim, a salesperson from Sunrun, came to my house, and we talked about it. I learned that I could save money on my electric bill, so that was a big plus for me. Tim did everything that was needed to be done and then the guys that came out, looked everything over. The installers, before and afterward, were wonderful. They were so helpful, friendly and were just great people. They answered all of my questions and they went over and above on installing so everything looked very neat. There wasn’t anything on the outside of the house. They did everything through the attic, and it was just great. I referred my son and daughter-in-law, and they got hooked up. I’m still waiting for my $350 Visa card though that they offered for my referrals. I’ve been talking to a lot of people and trying to get them to switch over Sunrun.

My sister encouraged me to go to Sunrun. We considered going solar, and then one company said that our house wasn’t a good candidate. But then Sunrun said that it was, and then we pursued it. Tony from Sunrun explained everything about the solar panels, and we went with it. They walked me through step-by-step. They made us aware of everything. The installation people were very cautious and very neat so I was very happy with them. I would refer Sunrun.

I had been looking at energy services for a couple years and I just retired and felt it was a good time to do it. I was looking for about 70% electricity covered by it. I figured Sunrun is backed by Costco and Costco has usually done pretty good about covering their products and such, so I went with Sunrun. The enrollment went pretty smooth and the system produced more energy than I originally thought it would. So I was pretty happy. The problem I had was we had some pretty heavy rains and it had one of their connectors shorted out. I called on a Saturday and they couldn't make it out until Thursday. I hoped for a little sooner but they fixed it, put it down, and it’s up and running again.

Due to the cost of electricity for air conditioning here in Arizona, we looked into solar energy services and I am very satisfied with my decision to go solar. I have a friend with a two-story house with no solar and his bill seem to be $600 upwards. A lot of people in the community was buying the system but we rented ours. We got it through American Solar and Sunrun was the one we had a contract with. I did a 20-year lease and so, they take care of any problems I have.

It's very expensive to run air conditioning, so my electrical bill was really high. I also wanted to get some things. Then, I started looking into how to save energy, save expenses, and be more healthy with the earth. I came up with solar panels and I decided to go with Sunrun. The process of enrolling with them was lengthy and I thought it was gonna be faster. I also had problems with the billing. Once the system was in place, my bill came out really high and I had problems with PG&E, which is the electrical company.

I was promised a cost not to exceed the cost per month on solar energy once I installed it based on the number of panels that they would do against the previous year's usage. I have never had it near that since it was installed. My experience with submitting with Sunrun was fine but it wasn't till after I agreed to do it and it was installed that I found the inequity that occurred with what was going on by being lied to by the salesman and not putting in enough panels to handle the load we were promised.

We had Sunrun come out and we listened to what they had to say. It was the only company we interviewed about solar, which was a mistake. We should have contacted more to get more feedback. We have not had a really good experience with the whole thing. We signed up in May, but it was not installed until August or September. It took about three to four months to even get the system on our roof and getting anyone to let us know what was going on was a challenge. We were in constant contact with them, but the rep couldn't give us any real good answers other than, “It takes time.” Sunrun contracted with somebody else to put up the system eventually. We've had several emails from them saying our system was offline and they would send somebody out to fix it. They had somebody come out the last time and put another inverter on.

I think Arizona should be a solar state and enrolled with Sunrun. It was super easy. Everything was great with my interactions with their reps. Plus, the installation experience was wonderful. Since then, I've referred three other people and they've already got theirs up. It took six weeks to get the solar panels up and running though, which was a while. Sunrun is a good company.

We had a solar energy service at our last house and the house before that. So, we were in the market for it in our current home. When we enrolled with Sunrun, it was easy. We were supposed to be up and running in July but we ended up with having a bad battery, then we had something else that was bad in the main control unit. We didn't get up and running until by the end of October, which was kind of interesting because I had to pay the bill since supposedly it was released. It was disheartening. But being in Hawaii, it's really hard to get parts and what-not, so there's a time lapse, which we understand. Also, my interaction with Sunrun's customer service rep was good

Sunrun was doing the work in a couple of places in the neighborhood and a next door neighbor had them installed. They were offering an incentive and I listened to the sales guy's spiel. I was impressed by what it was, what it could save, and how it would work, but the guy who sold it to me was a butthead. He made a deal with me then he reneged on the deal like it was never mentioned or we never made it. It just pissed me off that he would do that. He agreed to it and then he turned around and said, "No, I never said, no." Then he left or went on leave for some personal reason and his boss finally took over.

I wanted to save cost. XOOM Electric recommended Sunrun and enrolling with them was simple. I received a lower electric bill but I pay $100 cost. I'm having marginal savings but as prices increase I'm sure I will save more. I'm satisfied with my decision to go solar.

Wanting to decrease cost, I looked into solar energy services. Sunrun came through Costco and enrolling with Sunrun was excellent. I researched other businesses and it was hard to beat Costco's backups. From the time of ordering, they took about a month to get the solar panels up and running. The installation was first class right off the bat. They made modifications and changed engineering drawings when they found that it was going to be difficult to place the original panels on my roof owing to a big tree that I have. So, they made corrections mid-course. Then I had one panel that had an inverter which was not working properly. They came right out and replaced it.

I was looking to cut my electrical bills because I have a multi-family home. All the utilities are paid by me. I have some family members that have solar panels and they raved about solar energy and how much it saved them, so I decided to look into it. I had a few companies come in, but I wasn’t feeling the vibe of the person that came to talk to me about it. I felt like I was being pushed into going with that company.

When we purchased the house, we had to transfer ownership from the previous owner to myself. The process was easy and it just needs some documents. I have been using Sunrun for a year now. We needed additional panels because the previous owner of our house was just by herself, and we’re a family of six so we use more than we have. When our inverter stopped working, we were still under contract. So I had to call it in and have it replaced which took about a month.

Sunrun is a pretty big name but a coworker who used the program through Costco first talked to me about it. I also had a Costco membership then I started doing the research and comparing the cost. The electrical rates are going up as well, so that got me looking at getting solar energy services more intently. I liked the cashback benefit from Costco if I went with Sunrun and when I compared some other providers, there were additional benefits in using the Costco program. So, I decided to go with Sunrun.

My monthly cost for my lease is $190 per month. I was told I’d have no extra bills from my utility company except the 2.54 delivery fee. In fact, our salesman NICK, told us we’d likely overproduce and have a check coming to us at the end of the year. This was ALL LIES! We were conned and mislead. The last four months I’ve had bills from my utility company because my system is not producing like NICK said it would. Those bills were, $80, $85, $110, and the latest was $19. NOBODY gets back to us. The last person that actually talked to us basically said our system is operating fine and we have no recourse. Also, the contract is not at all protecting the customer. Their guarantee is a lie. Just google SUNRUN to see all the lawsuits and class action suits! I’m beyond disgusted!

I was in my backyard one day and the guy from Sunrun, Zack, came up to my house. He was out in the area and I had looked into solar a year before but the company that I was trying to work with never came through, so I was already interested. I’m not a tree hugger but I hate paying big power companies money. With my bills going up and the sun’s there pretty much everyday, why not use it. So, Zack came at the right time that day and I signed up with them.

I enrolled with Sunrun and my experience is good. I hope they could send me the billing every month so I can send the money by mailing which is much better for me. They send me the email one time then I make a copy and I send them. Last month, my electric bill was good but it came almost the regular this month so I feel that it’s not different now. Still, the decision of going solar is good for me.

I'm tired of paying South Carolina Electric & Gas all my money. Sunrun was the only one who would talk to me. I am retired and no longer paying any taxes and because of that, I could not get on Sunrun. But when I called their numbers that I have seen on TV and magazines, I got answers. When I went into Home Depot one day, a guy asked me if I have ever considered solar energy. I told him I have been trying to find somebody to give it to me but nobody did. He asked me a bunch of questions and told me that somebody will contact me the next day at 12 o’clock and they did although I was not expecting it since I talked to people in the past and nobody got back to me.

My installation and system worked fine for 14 months. It has now stopped producing electric for almost a month without response or repair. I asked why I had not been informed that the system was not working, and they said that you have to go to the website regularly to see if you are producing electric. If you leased equipment from them, they will inform you, otherwise you don't know the system is malfunctioning until you receive your electric bill. Another week, called again and their technician has not "accepted" the work order yet. I am not happy with paying so much money for a system that does not work for a significant time.

We planned on getting solar energy services for quite a while and we had to make sure we could pay cash for it. We liked Sunrun's cost and the extra backup through Costco, so we went with them. When we enrolled, everything seemed to be fine and the process was pretty easy. Their installation team did a pretty good job as well and they were exceptionally fast. I paid for them on Friday and they installed it on Monday. So far, we're happy about our decision to go solar. It emptied my bank account but we haven't had it long enough to know and see any real changes.

My light bill was too high so I started looking into solar energy services. My daughter’s name is Zanet and the Sunrun lady that I talked to that called me back was named Zaneta. It was really Zanet but the courthouse put an “A” at the end. Her mother named her that because it meant God’s precious gift. That was also why I named that to my daughter. Nobody’s gonna name their kid even close to Zanet. And because of that, I went with Sunrun.

I had solar panels installed on my home by Paramount Solar in 2012. I felt with the rising costs of electricity in California and the sun is free so why not. I opted for a 25-year lease with the costs rising 3% per year, when I was told PG&E costs would rise 6% per year. What I was not told about was the PG&E true up bill. To my surprise PG&E sent me a hefty bill after our first year of use. I was not only irritated but now Paramount was not a defunct company and no longer in the Solar industry. So went the years of not knowing who my solar company was nor was I aware of the performance of my panels.

After talking about Sunrun to the people that were at Home Depot and talking to some of our friends, we decided to sign up for solar services. Enrolling with Sunrun was a very comfortable process. I work a lot and I appreciated that they guided me through it and they were there to do the check list. It was also time consuming to sign off from the electric company, HELCO, but Sunrun took care of it. Their customer service was great and there were no hiccups at all. I recommended them to other people.

The cost of electricity kept going up, and I heard a rumor that it was going to go to a tier system and even increase larger than it was. I decided to get solar energy services, and I received several bids from several companies. Sunrun was very competitive, very professional, answered the questions that I had, and did it in a timely manner. So, I was pleased with their service. The enrollment process went along fine. At the beginning, I had questions about the timeline, and the customer service team was able to answer them.

I was looking into solar energy services to save some money and heard about Sunrun from Costco. I talked to Sunrun and I felt comfortable. The reps were knowledgeable during the enrolment process. Also, the construction and all the procedure that I went through was pretty easy. Someone did all the things for me and overall, it was pretty straightforward for me. They kept track a lot of things for me to set up my equipment and some information. And whenever I had questions, the response was pretty quick. Sometimes, I would ask a question over and over again, but they were okay with that. They were still pretty patient with me and they didn’t get frustrated.

I installed 40 panels in June and from the beginning, had issues with the inverters. Even new ones installed kept defaulting and every time I call, they tell me to reset it and it defaults again. They tell me they will monitor it but no one really calls when it defaults again! My weekly ritual became to check on the inverters to make sure it’s working!

Sunrun seemed the most serious one. I had a conversation before with another company and it wasn’t the same at all. I didn’t like it, so I went with Sunrun. The enrollment was really easy and it was excellent with their customer service. Any problems were solved right away. But I would like to know more about the process and how do they get this thing to work for me. Other than that, I'm very satisfied.

We had panels installed (September) and have yet been able to turn them on. We have been told that they are waiting on the county before the electric company will come out to put a meter on so that we can turn the system on. Everyone has been very nice from the sales rep to the install guys but we would LOVE to be able to understand why we cannot use a service that we should have had by now. We even asked about the panels being removed and that was a no-go apparently. I'm not telling you to avoid SunRun but make sure you have every detail of who could possibly slow things down for you before you get panels installed. We are simply frustrated and the chain of emails that have gone back and forth between my husband and our representative have gotten us nowhere. Right now we are stuck with panels on our home and a high electric bill... Of which neither are okay.

I did some research, and Sunrun looked like it is the best place to get solar panels, so we selected them and that went well. Then the Sunrun team came out on schedule and installed all the panels, and that was excellent. Enrolling with them was a little more difficult though. After the installation, we kept getting three emails every three or four days from Sunrun, yet it wasn't clear to us what they wanted us to do. I would call them up and they would tell me to ignore those so I did. Three days later, I'd get three more emails again saying I needed to do something and I'd call them up again and they'd tell me that I didn't owe them any money or anything. Their app was a mess. Their system allows me to read something and then send it somewhere, and there was nothing that really gave me any details like, "You gotta go to page five and do this. And page 10, do this."

I am happy with the panels because I wanted solar and the crew was very polite and friendly. However, I have had roof leaks associated with the panels, at the same place and am concerned about the damage to my roof and ceiling. I have called again, this year and a crew will be sent, but I am very worried about this ongoing problem.

I was looking up online and everything just started to make sense with Sunrun especially with the pricing. There was no out of pocket expense and they did an excellent job on the house. They said when they were coming and they came. They followed through to the address. They were thorough and the install was perfect. Their service is also good. I had a problem with the the shrubbery and they sent me a new check right away. They took care of everything. I would tell others to try Sunrun.

For about a year I’ve been having issues with a roof leak. They came twice to do some repairs and still leaking. Now they claim it wasn’t the instructions. After calling the company they told me to hire a third party contractor to make the necessary repairs and they would reimburse the cost. Unfortunately, the contractor can’t remove the panels for the repair. So now Sunrun came back again and after opening a wall in upstairs room they found the leak right under the panels. They don’t return my calls, no repairs yet and I’m out $1200. Got to love this company???

The experience with the Sunrun rep I talked to was very good. I told them what I wanted and they came out and did it. There was no negotiation. However, when I had to reroof the houses, it cost me $1,000 plus $500 a cell and it was just outrageous. But the job got done and that was what I wanted. I would recommend that everybody does it.

My daughter had had a good experience with Sunrun. Plus, they were endorsed by Costco, which was important. Their reps were nice and everybody answered the questions. Everything went smoothly with the enrollment. The guy recommended that we get twice as many panels, but my husband did some research and found out we didn't need that many. It has worked fine without twice as many. Our roof is probably about 2,000 feet from one side to the other and the panels go the length of our roof.

I’m always looking into something to save me money and to save on energy costs. I was checking out solar and the Sunrun rep whom I spoke with was friendly. He was able to explain well on how everything goes and what they will do. However, the overall waiting for when we can turn it on was a little discouraging because it was between PG&E and Sunrun. When we talked to PG&E, they were telling us that we gotta talk to Sunrun, so there was a bit of miscommunication going on. As of now however, I’m not seeing much difference, cost-wise. Still, for us, everything is good right now.

I’ve been thinking about going solar for a long time and it seemed to be the right time so I signed up with Sunrun. Their enrollment process was very easy and my interactions with their reps were all great. The bill is really low or sometimes none, and we’re very happy.

My electric bill was getting so high. It was ridiculous. I enrolled with Sunrun and it was extremely easy. Ed came to the house and he explained the situation to me, what they could offer and what they couldn't, and he made no promises that I decided it was worth taking a chance on. He was excellent. He did everything he said he would, and above and beyond in a few places. Since going solar, the bill was way down. I don't have to worry about popping breakers anymore. I don't have to worry about the light bill.

When I was spending too much with the electric company, I did a research on the internet, found several different solar energy companies that I could talk to and Sunrun had the most knowledge about what I needed. Their reps were prompt, did everything that I expected and asked me a couple of things that I didn't expect. Also, I was happy with the installation team. They did a nice job, cleaned up everything when they were done, and they did a couple of repairs on my roof for free.

Enrolling with Sunrun was easy. All my experiences with their reps were very good. Sunrun did good to me, and I'm very satisfied.

We searched on the web about solar providers and contacted multiple vendors. We also looked at the customer reviews online about some of the providers. There were some that had good names, but when we looked at their customer service, it was not so great. From the moment we put the down payment with Sunrun for the solar to the moment it was installed, the experience was seamless. We had trust in the process. We knew at any time what was expected to happen and what were the timeframes of what would happen.

We bought a new larger home, but the energy bill was outrageous. I was referred to Ryan with Sunrun by a friend and the experience was amazing. Ryan was on point. The installation went smoothly and I couldn't be happier. The three-man team was great. Although I was expecting more people to show up, the guys knocked it out. They were quiet and worked well as a team. The panels went on the house where I wanted it to and they didn't leave a mess. Our bill is negative right now. We went from 900 in the summer to negative 30 bucks right now. We are extremely pleased.

My electric bill was quite high so I decided to sign up with Sunrun. Enrolling with them was easy. Tiffany, the main person I dealt with was awesome. She did a great job and was on top of everything. However, the subcontractor patched the stucco terribly and he had to come back a couple of times. Going solar has been incredible. In the summer time, we would run our AC sparsely and if we ran it for any amount of time, our electric bill would be over $400. With Sunrun, we were paying $15 during the peak of summer and we were running the AC almost 24/7. But since the weather has cooled off now and we’re not using as much electricity, our electric bills are negative and we’re getting credit.

I’ve been looking into solar for years. My father used Sunrun so I used it on his recommendation. It was easy to enroll with them although it took a little more time than I liked just to go out, get everything going and set up. My interactions with their reps went very well. They were very friendly and they answered all the questions that I had at the time. Since then, I don’t pay for electricity.

I have had solar put up on 5 houses. On one house the roof leaked water after the solar panels were installed. I was told, after the people came back out and inspected the roof, it was not their fault (of course), but the installation crew broke many ceramic tiles while installing. We had them replace the ceramic tiles and they did so without argument. I had a roofer look at it and the roofer says he can fix it but it is not cheap. The experienced roofer believes it may have been caused by the installation crew. Keep in mind, the roof did not leak before. The bills on this same house constantly cost more than the bills my renter had before so I have to compensate her on her electric payments. She went from 341.00 per month to 185.00 for the solar and an average of about 226.00 from Arizona Public Service.

Sunrun reps came over and gave me their spiel. When it came down, it was me saving money to do it and then we made a deal. But it took forever for anything to get done. I signed before the deadline here in Arizona, but the installation took months and we didn't go live until February. We’re coming up on a year now and there’s a big difference from what they say it’s producing to what APS is saying it’s producing. Other than that, their salespeople are extremely nice and they check up on me from time to time.

The installation of our Sunrun system was the best. It was a really good experience. We got our system during the summer months so in the beginning, we weren't generating. Now it is really balancing out. I highly recommend this company.

My system went down 2 months ago. It took 8 days to get a tech over, who determined that the Inverter was bad. He ordered one, said about 7 business days. 28 business days later and dozens of calls, still Sunrun does not know the location of ordered Inverter. 3 weeks ago the repair was escalated to Danielle. I was given her direct number. Called her 5 times in the 3 weeks, left msgs, no call back! Called Sunrun, was told there was an update, Danielle had the info. I was transferred to Danielle who told me that she was extremely busy, and that was why she had not returned my calls??? Her update was that they had contacted ABB and were waiting for a response? Today I went to Costco and spoke with management to express my dissatisfaction with Sunrun, whom they promote in their stores. I am currently awaiting a response from the Sunrun representative to Costco. My system has been down and not productive for 2 months now!

Our neighbor told us that it didn’t cost them to take advantage of Sunrun and we did not consider solar until he told us about it. We ended up starting the process with the same person that did theirs. The enrollment process was thorough. A guy came over and did an estimate of how many panels we could put on our roof, then did an analysis of our bill to see if we could save money with it. From there, we signed the paperwork. I had someone overseeing my project, but parts of the project were farmed outside of people, so it wasn't always clear who I was supposed to be talking to. But they were responsive. We have been live since July. We still have an SDGE bill and we're just to that point where we're not really running the AC anymore, so we’re probably gonna realize the bigger benefit soon. Though it took a super long time to do the install and get everything permitted, I would go with Sunrun again and I'd recommend them.

I decided on Sunrun based on the price. Plus they work with Costco. The sales team initially described their products, the different programs that they offer and then installation. I wanted to save money and since going solar, I've noticed a very positive difference.

I've been with Sunrun for a few months now and they have been great. The installation was quick and I love their referral program. They’re convenient with the payment as well. The only thing that I didn’t quite understand is why we couldn't get more panels put on our home, ‘cause I’m still receiving an electric bill.

I've always been a big natural energy kind of person. And economically, it would be nice to not pay a lot for electricity for a long time. I had Sunrun install a solar system on a previous home I owned. So, when I was looking at here, I sampled around and bought them in again. They explained things very well and the main guy that I contacted helped me work through the enrollment. They did have a little hiccup and they offered me a proposal. Then I said I wanted a proposal with a battery on it. And they offered the backup battery that the other guys didn’t talk about. They worked with me really well in terms of getting things and fixing the hiccups that had occurred.

We've had our system for about 3 years. The enrolling was easy, the installation was great and the installers were very polite. Our sales rep was very informative and covered all areas. We haven't had any complaints. We were told up front we would still have to pay a small amount to SC Edison each month. $1.10.99 and once a year a couple of hundred. Our electric bill has been cut more than half. I did my homework and Sunrun was one of the best.

Sunrun's reps worked with me on my in-ground unit. To trench the electrical line to the house was gonna be an additional $3,500 but they allowed me to do the trenching myself to cut down on costs. Then the amount I was quoted by the rep was different than what the company came up with, but they went with the rep’s estimate. And that was good PR. I've been working with them for five years already and since then, I've started seeing results immediately. My electricity bill has been significantly less. Overall, they were excellent and delivered what they promised. I'd tell my friends to go solar because it's worth it.

I used Sunrun about nine years ago at my last house. For my new home, I interviewed three companies and Sunrun seemed to be the best choice. They offered the best deal. I was designing a system custom for my house and there was a lot of back and forth so enrollment was not easy. Nevertheless, Sunrun explained that and I was happy with it. They did what they said they were gonna do. Plus, they did one thing that they did not need to do -- the guy looked at my roof and told me that I needed a new roof before they could install their equipment. They put it on for free, too. That was pretty nice.

I was looking for savings and Sunrun was mentioned by my friend. Enrolling with them was easy. A guy went to my house and showed me what they offered. The guy gave the paper and also explained to me how to sign. Sunrun did everything and whatever they had to do. I didn’t have to touch anything and they did a good job overall. In fact, I have recommended them to a couple of people.

I’m trying to sell my home. At the time of installation of solar I was advised from company that I could transfer my panels to my new home. I will to buy the panels to take them to my new home but Sunrun is imposing to pay $46000 to buy them. I will never recommend anyone to any kind of business with Sunrun.

Using solar energy services was an upgrade to the house at no cost. I enrolled with Sunrun and it went very well. I was contacted and a gentleman came out. We sat at the table and went over everything, and I liked the way the salesman came across. He didn't talk out on me and didn't talk off of my head. I sent in good questions, being the first time first in doing it, and he was very helpful to get me through a lot of it. Now, solar service runs seamlessly in the background that I hardly realize I have it. I have leased it as opposed to buying it out. Overall, I have also told other people about it and that they should look into it. There's ease in working with Sunrun and it would work with them in different ways.

I signed up with Sunrun through Costco, but I’m really regret by signing the contract. I’m having this much of communication issue with Sunrun and what if I really have a problem later? Am I going to get good customer service/communication down the road??? They haven't start installing the panel and I think this is sign to cancel??? It has been pain in the butt with Sunrun Orange county group!!! Worst part is I don't think they don’t even communicate within OC Sunrun division and within their sub-contractor! HOW COULD YOU NOT KNOW INSPECTION FAILED ON ROOF AND CALLING TO SCHEDULE FOR PANEL INSTALLATION!!! Finally they took care of the roof and now I have to bag for next step and what needs be done. I called text, and emailed for update and NO ONE IS GETTING BACK!!! I don't know what I have to do get their butts in gear? Or should I cancel the contract???

Since the installation of my Sunrun system and going solar, my bill has been less. SCE&G changed the rates and it's going down a bit. However, my Sunrun bill went up around 1% or 2%, from 85 to 87 before they said it would. Their reps said there is a built-in 1% or 2% per year. Still, I feel great with my decision to go solar.

Everything was well-explained to me at Sunrun. I felt that they had a good product and that they're a well-established group. We decided to proceed with them and had a positive experience with their reps. Now, we don't have a bill anymore. I highly recommend Sunrun.

I had Sunrun install solar panels a little over 2 years ago. I have just realized that I am in need of a new roof. I have had 3 different roofing contractors look at my roof and all have said there is no way the panels should have been installed. My roof never should have passed Sunrun’s inspection but they said it did just so they could install the panels. To make matters worse they now want $5,000 to remove and then reinstall the panels so I can get a new roof installed. Before getting solar I looked into three companies Sunrun, Vivint, and Solar City. The Sunrun salesman sat at my dining room table and told me that they just like the other two companies would charge $500 if we ever needed a new roof to have the panels removed and reinstalled. He even specifically said how they take them down store them in a warehouse then come back a day or two after the roof is done and put them back on.

Sunrun put a solar panel on my rooftop about three months ago, so I can save energy. Their team was excellent. They came one day and worked from 7:30 in the morning and by 5:30, they were done. The process was an effective one and I was communicating with a lady by the name of Lisa who was a very good communicator. The system that Sunrun put up for me is too powerful and very good. I used to pay about 119 and now my bill is about 19. Everything just dropped. Also, I introduce a lot of people to them. I show them my bill and they get surprised because the bill speaks for itself. If I'm paying 190 and now it dropped to 37, you can't beat that.

I just had solar panels installed and the first time it rained my roof leaked. Sunrun sent 2 employees to my home to seal again all the mounts. The bad news is that these employees observed the damage I had inside my home and took pictures. My roof only leaked where the solar panels were installed. I have a roof that is only 3 years old. My roof was inspected by 2 solar companies that determined it was in good shape.

There was a time I had outrageous electric bills and so I decided to look into solar energy services. Enrolling with Sunrun was a long drawn out process. It took 10 months to do it. It started in August and it was April when it finally was finalized. Sunrun had a myriad of different reasons. They had problems with the people that were doing the roof. They also said that the homeowners' association here was restrictive on what they wanted. They had an internal problem with regards to one of the managerial positions and in-charge of directing people as well. Still, all the people that I dealt with there were all pretty good people and since I decided to go solar, I cut down on my electric bill by half.

There was a time when our bills every month have been pretty high. I wanted to take advantage of using solar to offset some of that cost. Sunrun's representatives were really nice to work with but their process needs a lot of improvement. For example, we talked and took care of certain things earlier on with their site inspectors. But then when their installer came, they came up with a different kind of scenario, so we had to scramble to sort out certain things at the last minute. On the other hand, the installer was very thorough and I'm pretty happy with the way he set the system up.

Somebody came to our house and encouraged us to sign in with Sunrun. He mentioned a lot of good words, such as benefiting a lot using Sunrun. There was also no money down, so we decided to go with them. However, our house is located by a golf course and we didn't know that the panels will be on where the golf course is directly going to, so when they installed them, it was a problem. We asked if they can install it on the other side of the roof, but they said they cannot because it was already approved and that they gotta go through reapproval. We were not informed that the placement of the panels cannot be on the roof. If it is installed on the other side of the roof, some can be avoided, but now, where the panels are located, that is where the golf course is going through and hitting directly. We had around four panels broken already. They have been fixed, but I know it's not gonna stop there.

I've called customer service numerous times (10/02/2018, 10/30/2018, 11/02/2018, 1103/2018, 1105/2018), and was assigned a case manager named Martin. Was told wait to be contacted within 48 hours. Never received any callback. Called Martin several times. He never picked up the call. I left messages, but received no callback. Called customer service several times. The rep has nothing to say other than wait for the callback despite I've been waiting for callback for more than a month. No one other than the customer service rep will talk to me. I have no option but to wait for the never-will-come callback. For those who wants to install solar, do yourself a favor, go to another solar provider. This company is a total fraud.

Updated on 07/18/2019: So my experience with Sunrun has been a bit of a roller coaster. My system was installed by last summer, 2018, by Sunrun contractors who did such a bad job that Sunrun had to send out their own people to make it right. With that my install started June 2018, system couldn't be activated until January 2019! So then I got to pay my Sunrun lease and full electric bill all winter, not a great start. Once things got going this spring I was very happy. Then in May there was an issue and they discovered that one group of solar panels wasn't connected, so there was significant lost production. After that was fixed one of the converters had to be replaced, costing me more production time. Now the converter has died again. It went down on Friday 7/12, I discovered it in 7/13 and called customer service who told me someone from technical support would call me back within 2 business days.

My husband and I had been looking at getting solar energy services for a while and when I saw the Sunrun kiosk at Costco, it just tipped me over. I've seen the representative there several times since and he was a very awesome person. He's knowledgeable, not pushy, and very professional. There were absolutely no problems enrolling with them. The interactions I had with the customer service at Sunrun were wonderful. The very first day that it was installed, the technician was 10 minutes away and we had a power outage. I didn't know what to do, so I called him and he came back and said that our system tested out fine and that we just had a power outage.

We bought a house with panels already in place. Turned out the original install was faulty causing our roof to fail well before it's time. After almost a year, we came to an agreement for removing and reinstalling. The contractor who removed the panels showed us how bad shape the panels were in, all cracked every last panel. His opinion which was written in his report back to Sunrun was those panels should not be reinstalled. The company is insisting on putting them back on the roof damaged as they are. I have been trying to contact customer service for the past 3 days waiting over an hour each time with no one actually answering the call. This is by far the worst service I have ever come across.

Tried to speak to someone in customer service, rude and ignorant is what I got. My electric bills have never been higher! Been paying Sunrun their monthly fee and National Grid as well. Their product wasn’t working properly to their admission but had to pay the monthly bill and National Grid as well! Can’t get anyone to call back. DO NOT USE SUNRUN!!! Terrible experience - will tell everyone I know. When I see them in Home Depot I will stand there and deter everyone from this most unethical company.

I have solar service at another property and I was looking at adding it to another property. It has a Spanish tile roof and Sunrun was one of the vendors who would be able to service that type of a roof. Enrolling with them was okay but I had little challenges with communication. Some of the people were transitioning, so they left the company. As soon as everything was set up from the sales guy, they handed it over to Sunrun to install and implement some other communication stuff which was less consistent.

I had a SunRun solar system installed and in operation for about two years. I have had multiple problems from roof leaking to no solar service for over 30 days. I recently discovered my roof leaking in a different spot that was leaking previously. Calling the customer support line at 855 4786786 only results in a recording for over 90 minutes and still waiting to talk with someone to get my roof repaired.

My electric bill was getting higher and higher and I made an inquiry on the internet. Thereafter, Sunrun called me. Their reps were friendly and professional. I went with them and now, my electric bill is much lower.

I went through three providers and I decided on Sunrun. Their rep who came to see me knew what she was telling me about. However, I'm a little bit disappointed because I thought my bill was gonna go down but it's still the same. I messaged them, but nobody called me back.

We bought a house that had Sunrun installed. Since having Sunrun, our monthly bill has been a lot less than what we were paying for power before.

I wanted to lower the price of my electric bill and I researched. I found that Sunrun could get my rate down lower than any of the other companies. Also, their reps were very friendly and knowledgeable. They kept me up with time and with schedules and on everything that was going on. They provided great service and they definitely lowered my bills.

Someone came to my door, talked to me about solar services, and negotiated about a couple things. Another company came in and I jumped around getting different solar quotes then I eventually winded up with Sunrun. The enrollment went well and my guy was great. He would just stand up and didn't run around. I've had solar services for a few months now and it's good. They gave me a free roof and they told me they were gonna send me gift cards of $1,500 to pay the roofer but they didn't do it. They told me that it was delivered to my home, that I received it, and I was basically responsible for it. The roof was $13,000 and the less $1,500 was supposed to be with the gift card to give to the roofer. Other than don't listen to Sunrun if they tell you they're gonna send the gift cards, I would recommend them.

This is an apology. I need to correct what I said. I said the original proposal was 8 panels. I read the "Contract" paperwork yesterday. I feel real bad for making Sunrun look bad. It was not a "Bait and Switch" as I claimed. 18 panels is correct number that what we signed for. Both portions of my roof to be used as written.

As a customer who has been dealing with them since day one I can tell you my experience. My house has trees all around it especially in the yard. Sunrun came out and installed panels on my roof. 6 months after installation they weren't working properly. The trees shade my panels, they never did a proper shade report so the panels only work half the year. I was strung along for 2 years as they told me they were working on it. My panels save me a whopping 60 cents a day. You are reading correctly 60 cents a day.

I enrolled with Sunrun to save on electricity and for the environment, and I'm satisfied so far. We had an issue a couple of months ago when the system was down and one of their technicians came out. They had to order a part and it took a couple of weeks to get it, but the system is up and running again.

We have had a micro-inverter out for over six weeks, have made several calls to Sunrun and no one returns our calls. This is not what we signed up for. Local technician has not returned our calls. We want someone to contact us regarding this at once!

We wanted to get a solar so that our bills would be lower and because we went to a workshop for Habitat for Humanity. We had also spoken to different people, like at Costco, before and I thought it was a great alternative. The people at Costco are connected with Sunrun and that helped us get in. Enrolling was easy and we definitely recommend Sunrun. In fact, we got our whole community to get solar so it was good.

We wanted to save some money and looked into solar energy services. We had an easy experience working with Sunrun. We designed the solar panel and they authorized the transfer. Their reps did everything for us. However, going solar has not been a big saving for us. We have to pay extra every month and I don't understand the other bills. We pay Sunrun but then we still have bills from Edison.

We bought a house that had a Sunrun system from the previous owners, but we still had to enroll for it, which was a fairly easy process. There’s been a lot of turnover on sales reps in the last five years, which is foolish and making our interactions with them, vary. We started off with someone who seems quite responsive. However, it’s very frustrating to me that the company doesn’t do some proactive responsibility for telling me when the system is underperforming.

Might be a good company but leaving after installing at 4302 Thornwood in Plainfield today their truck backed into my mailbox doing considerable damage and then just drove off. Wouldn't trust these folks on my house.

We had been researching solar for a little while and we had GenRenew out prior to Sunrun and got to talk to them and got their pricing. But we had decided that we wanted to purchase Sunrun because it would behoove us to purchase our system. GenRenew is like a third party, so they don't really allow you to purchase the system. They do a lease. Also Sunrun was in the top seven for the country and has moved up since then to top five.

I decided to go with Sunrun because I like the way that they proposed. Also I had a couple of other quotes but they were higher. The enrollment was slower than what it should have been but I was happy with the results. There were long stretches in between each job that they had to do because they had to update the electrical box and then there was something that went wrong with one of the inspections which was no big deal. Everybody at Sunrun was real nice and kept me up-to-date. I was totally happy with the installation and the workers were good. Sunrun is saving me money and I would recommend them to friends.

Between the presentation of the Sunrun people who came to my door and me discussing how my neighbor felt about the solar panels he had installed, I decided to proceed with Sunrun. Enrolling was fairly easy. After all, Sunrun was handling most of the paperwork and all the permits. They would also call me and let me know what the next step would be, who would be coming to the house and why they would have to get in. We started in September and I had solar in March, and it was very smooth. The process took about five months and some of the hitches were us being home.

Wanted a Solar System, got a Vermin Hotel. Pigeons will roost in these systems and despite knowing about the problem, they partnered with a company that will install netting for 1400 per unit, they claim it's not part of their guarantee. Their bottom of the barrel salespeople will claim everything is handled, but their vague contract has a nebulous definition of maintenance. Scam company, but probably why they're preying on the elderly.

In June of 2018 Sunrun emailed me a letter saying they needed to come out an change my meter because it was not working that a Sun Systems Technology will be out in 2 to 3 weeks. It is now October 2018 and I am still waiting for a meter to be installed. Every time I call up 2+ hour music hold and every time I talk to somebody they say they're going to get back to me and in and investigated and still the same results. In September then told me that someone will be out the 2nd week in September and no one showed up. Horrible customer service.

This is by far the worst company I have ever had to deal with! When I have to pretty much beg someone to call me back or email me back is absolutely ridiculous! 11 of my panels were installed incorrectly for almost 30 days. I had 1 problem after another with this company and the lack of customer service is disgusting and disappointing. I even was dealing with someone with the title “Regional Sales Manager” and that was a huge joke! I guess they just give name titles out to anyone. I will never ever refer anyone to Sunrun, and I get asked at least 1 to 2 times a week who did my solar. If I could give zero stars I would!! Worst company EVER!!!!

My electric bill was ridiculous so I decided to look into solar energy services. Enrolling with Sunrun was easy. I have a 1,800 square-foot house and I got panels for the whole one side of my house. The contractors who installed it were awesome. I had surgery and was really sick and they were more than accommodating. It took about a week everything to be up and running and we got to use the system all summer. We have a pool and we can use things during the day because there's no tier system with Sunrun, so it's nice. I’m very satisfied with my decision to go solar. In fact, I already got my sister-in-law to install Sunrun.

This company is a complete fraud, don't trust in them. After they do the loan application, they run my credit, they approve the loan. After six month of the roof inspection they tell me they can't install the solar on my roof, and I ask them why they don't tell me this since they check my roof, why make me lost my time and put to the process to get a loan if they already know that they can't do it. This company are so unprofessional and I completely fraud. Be careful and aware who they are.

I was promised a $750 gift card when the system was turned on. After it was turned on the salesman became nonresponsive. A few weeks later the card came in the amount of $250. Attempts to resolve the issue have not been successful.

I live in California and energy costs are high, so I thought I have plenty of roof for solar panels to get running. The local company, Baker Electric, told of us about Sunrun and both folks on Sunrun's side and on Baker Electric's side were very informative. I liked that I didn't have to come up with any cash down for Sunrun and the whole loan program that they provided was perfect for me. Enrolling with them was very easy. Everything went very smoothly. I got 21 panels and from the first time they came for the evaluation to everything running, took about two months. Solar energy services saved us a lot of money this year already.

I WAS SCAMMED! Signed up with SUNRUN, rep stated that I wouldn't get a bill from NV Energy. Well every month since I signed up I received a hefty bill from NV Energy. I was totally mislead! I'm a senior and wanted to decrease my energy bill, instead I'm now paying bills to Sunrun and NV Energy. I want out of my contract! If anyone knows a good lawyer please contact me.

For about 5 months Sunrun has refused to fix an installation error that has caused our solar power to bypass our home panel, and go right into the “grid.” Our actual home is not receiving solar power. It took until about 2 weeks ago for them to even acknowledge that there might be a problem, and to have a tech come look at our system. The tech found the issue and we were given an appointment for service. No one came. We called. Still, no one came. We’ve been making our monthly payments and receiving no solar power to our home. We pay our regularly priced electric bill PLUS the Sunrun bill. The next call will be from our lawyer. We have been paying for a product we did not receive.

I had been at the Home Depot several months earlier, and SolarCity had a stand at Home Depot, and they were touting on solar energy. So, they had a representative come to my home, and he showed me everything. In fact, he brought his own gas and electric bill, and he was showing me the savings that he had gotten. He brought me about four or five of them, before and after he had gotten solar energy. The savings that I was looking at turned me on.

We wanted to save on electric bills and have a smaller carbon footprint. My son-in-law told me about Sunrun and he said he was gonna get a guy to come out and get a quote. It was extremely easy enrolling in their services and their reps were supportive. There was one little glitch but it was taken care of. They called and told me something was wrong and that people would be out to change it on a particular date. That was very positive. After I found out more about Sunrun, I probably would’ve done it on my own. But Sunrun had the back-up. I’m satisfied with it. We’re saving electricity somehow and somewhat. I’d recommend Sunrun but I may tell the person I’d be recommending them to, “You may wanna look at this, this, and this.”

Updated on 11/07/2018: On October 19, 2018 I filed my complaint regarding SunRun Billing and Production. I was contacted via email the next business day. Here is their reply: "At this time, hourly production is not something that we have available. Our internal monitoring doesn't even have access to hour by hour production, we look at production day by day at a cumulative level, similar to what you have access to in your mySunrun account.

I want to make it short and direct to the point. SUNRUN people who made the estimate of how many panels I need did an over estimate on my house. They put 36 panel which able generate up to 2000 kw/h per month of which I only use 600-700 kw/h per month when I was on PG&E. Isn't that's a waste of money. I tried to call them several times and they said they can't do nothing about it anymore because GREENSKY already paid them off so that means, GOOD LUCK to me.

I had been kicking around the idea of getting solar energy services for a while, then I decided that it was as good a time as any to do that and I had the opportunity to invest in it. I was hoping to get a reduction in utilities cost and I figured that going solar was a good investment. Also, having a solar energy system was gonna help if I ever wanted a solar house and it would be a definite selling point. In doing an internet search for solar energy companies, Sunrun's name popped up. I did some research and I found out that, with everybody considered and based on the industry reviews, they’re one of the best solar companies in this area.

I saw Sunrun on Facebook and at first, I though that it was the county-wide program. It was a little bit deceptive. Then Patrick dazzled me with his cell phone. He gave me all these facts and figures that I wasn't ready for. But I had to it anyway because I really don't like Edison. Edison was murdering off people and does it for thousands of years. I finally did it but there was a consequence. Edison sent me nasty letters, almost monthly, telling me that my electric usage was 125% more than all of my neighbors. I was the only one that was here year-round though. My electric was gonna be higher because I used it.

To cut down on my energy bill, I thought getting solar energy was a good idea for the house. I looked at a couple of places and thought Sunrun was the best for me. Enrolling was very easy and everything went very smoothly. The guy who came out was very nice, helpful and answered all the questions I had. The installation was quick and easy too. The installers started on the day they came out and they were done in four hours. I noticed a lot of savings from my energy bill, which is almost cut down by half. Everything worked out great and I was happy with what I decided to go with. I would recommend Sunrun to anyone.

The people at Sunrun were friendly and weren’t really pushy like others were. I've called customer service for some basic questions and it's been okay. For the enrollment, they explained everything and it was straightforward. It was really just a lot of waiting. Then they told me ahead of time when they were coming to install. It was loud though. They had to replace the roof because it wasn’t up to code but they were really quick about it. The only thing that bothered me was after the workers came to set everything, they didn’t flick a switch so there was no power in a couple of the rooms. I’m always at work and that lasted about a good week. But that was taken care of and everything is good now. In fact, it's awesome. I’m not paying 300 bucks a month for electricity anymore.

Last year my system was down for 3 months until finally got it fixed right. Now this month my system is down and they have know this for 14 days and still no one has called for an appointment. I talked to a supervisor and I told about last year and how I am down a year later. He could hardly care less and said, "You have to wait till we get to you. That is the way it is". Very arrogant and not caring at all. I would think twice about purchasing from Sunrun.

I got Sunrun for the $600 gift-card. Everything's been going smoothly. A guy came to my house, laid everything out, told me all about solar and what the project would entail. Afterwards, the crew came out to lay out the panels and did installation, and then we set it up and turned it on. That was pretty easy. The installation took two days and the guys were professional and courteous. They knew what they're doing. I'm an electrician, so I can tell what they're doing. They were very good workers and everything came out with good quality. Going with Sunrun has its benefits to the environment and although the electric bills has been the same no matter what, there hasn’t been any interruption in services.

I have been with Sunrun for over a year now and I’m satisfied with their system but as far as calling and getting something done between Sunrun and whoever they asked to come out, it has been a pain. With the numbers that they give when you call, most of the time you get a recording, you never get a callback. When they give a number for service and you put it on the website, they got a thing on there that you could contact them for any kind of service or questions, but it might be five days later before you get any kind of a phone call.

I like the idea of solar energy services and chose Sunrun as I wanted to buy the system outright. The agreement was made but it was several months before it was accomplished and it ended up not being accomplished too after the beginning of the next year. So I got the deductible a year later and the time span was several months from signing the agreement to actually anybody doing anything. Nonetheless, everybody was wonderful and I’m enjoying the system.

Someone I know had gotten a solar energy system and I also looked into saving money on the bill by going solar versus being with Duke Energy. The enrollment process with Sunrun was fairly simple but it took 9 months to finally get the system completely turned on. The city accounting had changed some regulations so they had Sunrun go back and get all that stuff changed before it would get turned on. In spite of that, I’m very satisfied when I look at my bill now versus what it was. I definitely see energy savings on the power bill.

I knew that the person that I was dealing with at Sunrun was new at that position and I could deal with that. He was very thorough about it and that was what I liked. And any concerns that he wouldn’t know, he would find out for me, so that was good. But there was one part of the installation that I wasn’t very happy with. Initially, I was able to leave the installers here to do their job but when I returned, I found that they routed the ground wire without consulting me about it. And it wasn’t routed or installed tacky, but it was a visual thing for the front of the house, so I told them that the thing has got to go.

Sunrun Solar is very quick to install but not to handle any issues. We have, almost a month now, a leak in our family room and after two weeks of calls and emails, which were NEVER responded to, a tech came out said it was an issue from our installation where they never plugged a test hole in our roof. He said he fixed it and someone would be contacting us about the repairs in our ceiling. We have not heard from anyone about fixing our ceiling and have made several calls and the leak was not repaired. Also, to add insult to injury, he turned our panels off and still after many calls they have not been turned back on. We recommend you do Not use Sunrun.

I have not seen any savings whatsoever since installing Sunrun! By time I pay the lease for the panels, and what I have to pay my utility for the power I need over what the solar system generates each month, I am losing my backside. The sad thing is they suckered me into a 20 year contract with false promises, so I am stuck with what it is! Please do your homework upfront, and don't take the slick talking salesperson's empty promises. My system seems to me to be undersized for what I need and does not generate enough power to make a real difference. I should have just passed on solar and left well enough alone.

We have high electrical costs in Pennsylvania and because of that, I looked into getting solar services. I liked Sunrun's response time and they answered my questions, so I went with them. I had a very good experience enrolling with them. The process was very easy and pretty quick. Their customer service reps were also excellent to deal with. Then, the installation was done in one or two days and I had no problems with the people that were here. They seemed to be very professional and they knew what they were doing. I am very satisfied with my decision to go solar and I like Sunrun. I would recommend them.

I wanted to save money so I looked into solar energy services and Sunrun provided the best deal. Interacting with their power consultant was awesome. I called and spoke with him about an error with the power inverter. He told me that they would get somebody out here and it would be a week to two weeks. I called Sunrun and they had somebody out here the same or next day.

I’ve always wanted to go solar and I always heard about how much of a better savings it was. I tried the other companies, but at least four of them turned us down and Sunrun was the only one that really investigated things to the point where they felt that I could get solar panels. Everything about dealing with Sunrun from the beginning to the end was really great. Everyone was knowledgeable and they were pretty well connected. It wasn’t a thing where one didn’t know what the other was doing and had done. So, it made it easy. They were courteous and easy to deal with. It was great customer services, and it was a pretty tight-run ship. I've noticed a change and some savings, but I understand that it takes a while before we really see the true benefits of going solar. I’ll definitely recommend Sunrun.

We saw the Sunrun representative, Paris, walking around, and we talked to him about getting solar. He was very easy to talk to and our conversation was very informational. He knew what he was talking about, had stats in issues that we could use as answers, and our interaction went quite well. A neighbor also told us about them and we thought it was a good thing to take advantage of their service in such an open area as Arizona, so we signed up. The enrollment was very easy and once we made our minds up to do it, it went pretty flawlessly. In about six weeks, we had our panels up and the installation was great. We have the system running for about three months now and so far, Sunrun is doing a good job.

We've been trying to sell our home since May 2018 and have lost 2 buyers as a result of the solar lease. We got the panels in 2012 from Verengo which eventually became SunRun. At the time, my husband and I asked specifically if we were to sell our home could the panels be removed. We were told yes. Now, the fine print is being put in my face, that was only after the first year of having the system. We have dealt with 2 service transfer technicians. Getting a hold of information is very, very, very frustrating. We have had buyers turned off because they can't get the info they need and an escrow canceled because of SunRun. As I write this review I've been on hold for 20 minutes waiting to speak to a representative. Getting involved with SunRun was the worst thing we have ever done. Haven't had significant savings and as someone above wrote, I still pay a bill it's just split between two entities.

We were getting higher bills especially during the summer months when the AC is on, so getting solar energy services seemed like a no-brainer. We looked into Sunrun’s reviews and we liked what we saw. There were also benefits that came with being a Costco member. The rebates that we got back from Costco was pretty good and there were a lot of incentives that we got back. Enrolling with Sunrun was pretty smooth and my interactions with them were all very professional. They all seemed very honest and I never felt uncomfortable. Also, the installation was great and it was all done in one day. From the initial consultation with the rep to the day that the panels were up and running was about a month and a half and right now, we are running the panels around the six-month mark. The whole experience with Sunrun was great and I am 100% satisfied with my decision to go solar. If I will buy another house, I’ll be doing it again.

I am leasing Sunrun Solar. Love the solar system as it cut approx $800 of my electric bill the first year. However, the contract is less than truthful. It states that I will receive the solar credits (rebates) from the state but not the federal credits. I was fine with that. Now I am told that it applies to only 3 states (HA, NY and 1 other state). I live in AZ and do not live in one of the 3 states that this contract applies to, therefore, I do not get the $1000 AZ rebate because they will not supply me the certificate. Why use a contract in AZ that is not valid in AZ?

We have been bugged to death for about 4 months and we weren't even in the market for solar energy services. We got literature after literature, there were people coming by our door and knocking on it several times, and we also got phone calls. After getting married, my husband has solar on his house and we figured that we could get grandfathered in within the given period. The enrollment with Sunrun was not that hard at all. However, we thought we would receive some paperwork but we didn't get any. The customer service doesn’t even wanna talk to us and they always say they'll call back but we never got called back. Whenever we were talking to them about getting the solar energy service put on the house, they run us around. They’d be here this day or that, and then call and cancel.

I'm kind of a green and very conservative person, and I've been looking at solar energy and power. My brother and I looked at solar energy years ago but it was too expensive and it didn’t seem like the people really knew what they were talking about. When I was in New Jersey, there was a fella who had solar on his house. He told me what he had going on. I contacted the company and they told me that they don’t do anything in Texas and to call somebody in California. I called a couple of different states and then one of the Sunrun people called me back first. I like their program so I did it.

After reviewing the figures in a SunRun contract I noticed that the escalation rate was not properly reflected in the rate schedule (Exhibit A). The contracted escalation rate is stated to be 2.9% but the Exhibit A rates are escalating at 3.4% annually. I have reached out to three different departments to rectify situation and have received no response. While the overcharges are fairly minimal to date, they do increase over time and will amount to over $3,500 if not rectified.

Sunrun was the first one that I saw that could do a ground mount. The sales guy came up. We sat for a couple of hours and walked through all the things. The interaction was great. They were responsive and took care of everything. However, they didn't explain that for my electrical service provider, I would need to pay the taxes on whatever service was provided to the house. So when I received my final monthly bill, it was about $20 short because I didn’t understand that particular aspect of it.

I have spoken to a representative from Sunrun and I had been thinking about going solar for a very long time but never really got the initiative. But then I realized I got a deadline going on so I decided to just see what it was all about. The rep explained about the solar energy really well. The people at the office were also helpful. They also kept me informed of everything that was going on. TEP put their meter in and we put ours in, so everything's ready to go. All it's gotta be is just turned on and we can have somebody come out and do it. Sunrun talked me through the process and started the same day.

I had been looking at solar energy services for a while. I wanted to help the atmosphere and save money at the same time. So, I linked up with Sunrun through GRID Alternatives. The application process was seamless and I enjoyed the experience. Their website is user-friendly and everyone is friendly and knowledgeable. The installation took two days but it took them around 90 days to get the 11 solar panels up and running. Most of the time was spent waiting for the inspectors to come out and from where I am, they have limited number of inspectors. I was also waiting for the city to approve it. So far, I have noticed 80% savings in my bill and it is really efficient. I am enjoying Sunrun’s service and anytime I have an issue or question, I just make a phone call and they get right to me. I advise everyone to go solar and I’ve already recommended three people to Sunrun.

When the electric bill became so high, my friend told me that I can get solar energy services. I called Sunrun and a very good lady came. She talked with me about it and explained everything, then I enrolled. The process was easy. I have also called customer service a couple of times and they answer me nicely. Everybody was good with me for everything. Now that I'm with Sunrun, I save a lot of money. I recommend everybody to get solar energy services with Sunrun too.

We had been playing with the idea of going solar for a few years and when the Sunrun's rep approached us at Home Depot, we told him to come up and talk to us. Brittany, our sales rep was very nice, very intelligent and knew what she was talking about. We liked the plan that Sunrun was offering so we signed up with them. My interactions with the installers were great and they were very knowledgeable. Before they put a ladder up on my deck to get on the roof, they put a mat down before they went up. They cleaned up when they were done like they were never here. I've never had anybody that good. I'd definitely recommend Sunrun. In fact, I tell my friends all the time to go with Sunrun too.

We were with SolarCity before when we moved to Sun City West and we had a positive experience, but for some reason, things had changed. Back then, the APS only allows 80% of your bill. Now, you could get more than 100%. Living in Arizona, having the ability to have the sun and with the expenses of electric continually going up, I decided to look into solar energy services. I checked out the internet, found Sunrun and liked their customer rating.

I was looking into getting solar because it was supposed to save me money and I heard about Sunrun through a friend. The enrollment was easy but I started with it in February and it didn’t get installed until the late part of June, so it took some time. But they did great during the installation. However, I just called to find out if my stuff was working properly because I got a $200 electric bill. I’m a little confused because the sales guy told me that I would be paying APS $25 a month for being on the grid, and paying Sunrun a 120 for the lease. I guess that’s not true because I’ve been told a couple of times that it’s not true.

Sunrun reps were going around the neighborhood and when I saw the truck right there, I started talking to the dude and then he set me up with Kevin, the sales rep. And then, Kevin came and talked to me. His attitude, his willingness to work, to do what it took to get it done sold me into getting Sunrun. The guy was awesome. He walked us through everything. He stayed there through the whole process for my mom and myself to go through the financing. My interactions with the installers went great too. They were in and out in one day. I let them do what they had to do, but when I had questions, their lead guy would stop and he would answer all my questions.

We live in the hottest place in the US and we thought it’d be smart to get solar. I got Sunrun with one home and enrolling was difficult at first but it was not because of just Sunrun. We also had that PUC. There was a lot of law stuff going on with NV Energy which made it a bit hard to get it done. From beginning to end to get my solar panels up and running took about a year but the installation was great. We had a little hiccup when the electrical panel went out but Sunrun quickly fixed it and since then, it has been good.

I was open to the idea of using solar energy and then a Sunrun sales rep stopped by the house. I had a very pleasant experience with him to start with but I found out that a lot of what he told me was not true. He told us that if we gave a referral and the people signed up with Sunrun, we would get a $500 bonus for each referral. We had trouble with those references being reported to Sunrun and I had to talk to them about that. I had several references that I had given that were not showing on my account. The first one that was processed went through fine, but I still have one pending that I haven’t received my referral bonus from.

A sales rep came to my home and explained all about going solar, the savings, etc. Everyone was nice, and respectful. Installation and inspection went well, I had no issues. However, AT NO POINT IN TIME was I ever told that I would be "leasing" solar panels that I would be responsible to pay for. So imagine my shock when I received a bill from Sunrun!! To add insult to injury, they added a $7.50 ACH Non-Compliance fee to my bill because I don't have it auto-debited from my bank account!! What in the world?!!

I wanted to see how much energy we generate daily. It was roughly about 15 kilowatt hours per day so it was equally good at the beginning because we started with Sunrun in July, so the sun was pretty strong at that time. My friend recommended Sunrun to me. It was good because they offered everything free. My friend helped me set up everything and Sunrun's staff came to install it. Everything was smooth and fast. The reps were nice and told us how to use it. Sunrun has been good and we saved energy.

I enrolled with Sunrun through a phone call and their reps were all very nice. The installation of the system was also good. My system has been running for three months now and we've had savings in our light bill. Sunrun did what they said they were gonna do and they were very nice about it.

I was promised by the SunRun that the system will produce yearly 6.44kW. My utility details on total electricity used, system production in kWh, which get deducted from my total used and bill me the difference. When I contacted SunRun on the production, the customer service rep told me that my utility company cannot find how much total was produced from the system. I think this is a total lie as the network meter is for count the product of the system and nothing is directly connected without the meter. I think SunRun totally misguide customers on the production.

After several attempts, I was finally able to "talk" with a person online. My system went down mid-September. A tech was sent out to look at the system... and announced that the inverter is bad and will have to replace. That is the last time I had an update... Third time was the charm by finally talking with somebody via chat... where I learned that the repair part was ordered--today (yesterday) and would be out in three weeks. My system has been down for nearly three weeks already. I'm required to continue to make payments whilst the system is down. It's all about the power delivered, not the status of your system.

Penny, the Sunrun salesman knocked on our door at the peak of the summer season and we entertained him. He interviewed us, did some pencil-pushing, some computation. Fortunately, that time, I have a very nice credit score which worked out as far as the financing side is concerned. We were approved. Before, we were paying almost $200 a month for electricity. Right now, I’m paying a monthly of $130 for the lease which is like paying $130 a month for our electric bill because we have appliances, pool machine and once in a while, the aircon. So, it’s just break even. We are not that afraid to use our electricity anymore because we know we’re on the safe side. Penny is a wonderful guy. He worked hard, did the mess and helped me. I would recommend Sunrun and I would refer to him anybody who would be interested.

We’ve looked into solar energy services before, but we had a big tree out front and without the tree, the sun could do its thing. A Sunrun rep came out and the enrollment process was not difficult at all, but it took about six months to a year to get our solar panels up and running. The installation experience was good, but our interactions with the customer service were horrible. I am really not happy with this company. Sunrun cut our bill down to half, but our friends don’t have any bill at all, so we were wondering why ours just went down to half instead of going down to nothing like everybody else’s that we know.

Knowing that the cost of electricity was gonna continuously go up, I wanted to get something different. I wanted to be able to generate the electricity myself if I could. I’m a Costco member and Sunrun was offering the discount at Costco. I said that now was the time to take a look at Sunrun because of all the incentives. That was what I did and outright bought my system. I wanted to go with one of the larger companies, one due to warranties. Two, to be sure that if there were any issues at all with the system or with the installation, the company would be around.