Sunrun Reviews

I have solar service at another property and I was looking at adding it to another property. It has a Spanish tile roof and Sunrun was one of the vendors who would be able to service that type of a roof. Enrolling with them was okay but I had little challenges with communication. Some of the people were transitioning, so they left the company. As soon as everything was set up from the sales guy, they handed it over to Sunrun to install and implement some other communication stuff which was less consistent.

I had a SunRun solar system installed and in operation for about two years. I have had multiple problems from roof leaking to no solar service for over 30 days. I recently discovered my roof leaking in a different spot that was leaking previously. Calling the customer support line at 855 4786786 only results in a recording for over 90 minutes and still waiting to talk with someone to get my roof repaired.

My electric bill was getting higher and higher and I made an inquiry on the internet. Thereafter, Sunrun called me. Their reps were friendly and professional. I went with them and now, my electric bill is much lower.

I went through three providers and I decided on Sunrun. Their rep who came to see me knew what she was telling me about. However, I'm a little bit disappointed because I thought my bill was gonna go down but it's still the same. I messaged them, but nobody called me back.

We bought a house that had Sunrun installed. Since having Sunrun, our monthly bill has been a lot less than what we were paying for power before.

I wanted to lower the price of my electric bill and I researched. I found that Sunrun could get my rate down lower than any of the other companies. Also, their reps were very friendly and knowledgeable. They kept me up with time and with schedules and on everything that was going on. They provided great service and they definitely lowered my bills.

Someone came to my door, talked to me about solar services, and negotiated about a couple things. Another company came in and I jumped around getting different solar quotes then I eventually winded up with Sunrun. The enrollment went well and my guy was great. He would just stand up and didn't run around. I've had solar services for a few months now and it's good. They gave me a free roof and they told me they were gonna send me gift cards of $1,500 to pay the roofer but they didn't do it. They told me that it was delivered to my home, that I received it, and I was basically responsible for it. The roof was $13,000 and the less $1,500 was supposed to be with the gift card to give to the roofer. Other than don't listen to Sunrun if they tell you they're gonna send the gift cards, I would recommend them.

This is an apology. I need to correct what I said. I said the original proposal was 8 panels. I read the "Contract" paperwork yesterday. I feel real bad for making Sunrun look bad. It was not a "Bait and Switch" as I claimed. 18 panels is correct number that what we signed for. Both portions of my roof to be used as written.

As a customer who has been dealing with them since day one I can tell you my experience. My house has trees all around it especially in the yard. Sunrun came out and installed panels on my roof. 6 months after installation they weren't working properly. The trees shade my panels, they never did a proper shade report so the panels only work half the year. I was strung along for 2 years as they told me they were working on it. My panels save me a whopping 60 cents a day. You are reading correctly 60 cents a day.

I enrolled with Sunrun to save on electricity and for the environment, and I'm satisfied so far. We had an issue a couple of months ago when the system was down and one of their technicians came out. They had to order a part and it took a couple of weeks to get it, but the system is up and running again.

We have had a micro-inverter out for over six weeks, have made several calls to Sunrun and no one returns our calls. This is not what we signed up for. Local technician has not returned our calls. We want someone to contact us regarding this at once!

We wanted to get a solar so that our bills would be lower and because we went to a workshop for Habitat for Humanity. We had also spoken to different people, like at Costco, before and I thought it was a great alternative. The people at Costco are connected with Sunrun and that helped us get in. Enrolling was easy and we definitely recommend Sunrun. In fact, we got our whole community to get solar so it was good.

We wanted to save some money and looked into solar energy services. We had an easy experience working with Sunrun. We designed the solar panel and they authorized the transfer. Their reps did everything for us. However, going solar has not been a big saving for us. We have to pay extra every month and I don't understand the other bills. We pay Sunrun but then we still have bills from Edison.

We bought a house that had a Sunrun system from the previous owners, but we still had to enroll for it, which was a fairly easy process. There’s been a lot of turnover on sales reps in the last five years, which is foolish and making our interactions with them, vary. We started off with someone who seems quite responsive. However, it’s very frustrating to me that the company doesn’t do some proactive responsibility for telling me when the system is underperforming.

Might be a good company but leaving after installing at 4302 Thornwood in Plainfield today their truck backed into my mailbox doing considerable damage and then just drove off. Wouldn't trust these folks on my house.

We had been researching solar for a little while and we had GenRenew out prior to Sunrun and got to talk to them and got their pricing. But we had decided that we wanted to purchase Sunrun because it would behoove us to purchase our system. GenRenew is like a third party, so they don't really allow you to purchase the system. They do a lease. Also Sunrun was in the top seven for the country and has moved up since then to top five.

I decided to go with Sunrun because I like the way that they proposed. Also I had a couple of other quotes but they were higher. The enrollment was slower than what it should have been but I was happy with the results. There were long stretches in between each job that they had to do because they had to update the electrical box and then there was something that went wrong with one of the inspections which was no big deal. Everybody at Sunrun was real nice and kept me up-to-date. I was totally happy with the installation and the workers were good. Sunrun is saving me money and I would recommend them to friends.

Between the presentation of the Sunrun people who came to my door and me discussing how my neighbor felt about the solar panels he had installed, I decided to proceed with Sunrun. Enrolling was fairly easy. After all, Sunrun was handling most of the paperwork and all the permits. They would also call me and let me know what the next step would be, who would be coming to the house and why they would have to get in. We started in September and I had solar in March, and it was very smooth. The process took about five months and some of the hitches were us being home.

Wanted a Solar System, got a Vermin Hotel. Pigeons will roost in these systems and despite knowing about the problem, they partnered with a company that will install netting for 1400 per unit, they claim it's not part of their guarantee. Their bottom of the barrel salespeople will claim everything is handled, but their vague contract has a nebulous definition of maintenance. Scam company, but probably why they're preying on the elderly.

In June of 2018 Sunrun emailed me a letter saying they needed to come out an change my meter because it was not working that a Sun Systems Technology will be out in 2 to 3 weeks. It is now October 2018 and I am still waiting for a meter to be installed. Every time I call up 2+ hour music hold and every time I talk to somebody they say they're going to get back to me and in and investigated and still the same results. In September then told me that someone will be out the 2nd week in September and no one showed up. Horrible customer service.

This is by far the worst company I have ever had to deal with! When I have to pretty much beg someone to call me back or email me back is absolutely ridiculous! 11 of my panels were installed incorrectly for almost 30 days. I had 1 problem after another with this company and the lack of customer service is disgusting and disappointing. I even was dealing with someone with the title “Regional Sales Manager” and that was a huge joke! I guess they just give name titles out to anyone. I will never ever refer anyone to Sunrun, and I get asked at least 1 to 2 times a week who did my solar. If I could give zero stars I would!! Worst company EVER!!!!

My electric bill was ridiculous so I decided to look into solar energy services. Enrolling with Sunrun was easy. I have a 1,800 square-foot house and I got panels for the whole one side of my house. The contractors who installed it were awesome. I had surgery and was really sick and they were more than accommodating. It took about a week everything to be up and running and we got to use the system all summer. We have a pool and we can use things during the day because there's no tier system with Sunrun, so it's nice. I’m very satisfied with my decision to go solar. In fact, I already got my sister-in-law to install Sunrun.

This company is a complete fraud, don't trust in them. After they do the loan application, they run my credit, they approve the loan. After six month of the roof inspection they tell me they can't install the solar on my roof, and I ask them why they don't tell me this since they check my roof, why make me lost my time and put to the process to get a loan if they already know that they can't do it. This company are so unprofessional and I completely fraud. Be careful and aware who they are.

I was promised a $750 gift card when the system was turned on. After it was turned on the salesman became nonresponsive. A few weeks later the card came in the amount of $250. Attempts to resolve the issue have not been successful.

I live in California and energy costs are high, so I thought I have plenty of roof for solar panels to get running. The local company, Baker Electric, told of us about Sunrun and both folks on Sunrun's side and on Baker Electric's side were very informative. I liked that I didn't have to come up with any cash down for Sunrun and the whole loan program that they provided was perfect for me. Enrolling with them was very easy. Everything went very smoothly. I got 21 panels and from the first time they came for the evaluation to everything running, took about two months. Solar energy services saved us a lot of money this year already.

I WAS SCAMMED! Signed up with SUNRUN, rep stated that I wouldn't get a bill from NV Energy. Well every month since I signed up I received a hefty bill from NV Energy. I was totally mislead! I'm a senior and wanted to decrease my energy bill, instead I'm now paying bills to Sunrun and NV Energy. I want out of my contract! If anyone knows a good lawyer please contact me.

For about 5 months Sunrun has refused to fix an installation error that has caused our solar power to bypass our home panel, and go right into the “grid.” Our actual home is not receiving solar power. It took until about 2 weeks ago for them to even acknowledge that there might be a problem, and to have a tech come look at our system. The tech found the issue and we were given an appointment for service. No one came. We called. Still, no one came. We’ve been making our monthly payments and receiving no solar power to our home. We pay our regularly priced electric bill PLUS the Sunrun bill. The next call will be from our lawyer. We have been paying for a product we did not receive.

I had been at the Home Depot several months earlier, and SolarCity had a stand at Home Depot, and they were touting on solar energy. So, they had a representative come to my home, and he showed me everything. In fact, he brought his own gas and electric bill, and he was showing me the savings that he had gotten. He brought me about four or five of them, before and after he had gotten solar energy. The savings that I was looking at turned me on.

We wanted to save on electric bills and have a smaller carbon footprint. My son-in-law told me about Sunrun and he said he was gonna get a guy to come out and get a quote. It was extremely easy enrolling in their services and their reps were supportive. There was one little glitch but it was taken care of. They called and told me something was wrong and that people would be out to change it on a particular date. That was very positive. After I found out more about Sunrun, I probably would’ve done it on my own. But Sunrun had the back-up. I’m satisfied with it. We’re saving electricity somehow and somewhat. I’d recommend Sunrun but I may tell the person I’d be recommending them to, “You may wanna look at this, this, and this.”

Updated on 11/07/2018: On October 19, 2018 I filed my complaint regarding SunRun Billing and Production. I was contacted via email the next business day. Here is their reply: "At this time, hourly production is not something that we have available. Our internal monitoring doesn't even have access to hour by hour production, we look at production day by day at a cumulative level, similar to what you have access to in your mySunrun account.

I want to make it short and direct to the point. SUNRUN people who made the estimate of how many panels I need did an over estimate on my house. They put 36 panel which able generate up to 2000 kw/h per month of which I only use 600-700 kw/h per month when I was on PG&E. Isn't that's a waste of money. I tried to call them several times and they said they can't do nothing about it anymore because GREENSKY already paid them off so that means, GOOD LUCK to me.

I had been kicking around the idea of getting solar energy services for a while, then I decided that it was as good a time as any to do that and I had the opportunity to invest in it. I was hoping to get a reduction in utilities cost and I figured that going solar was a good investment. Also, having a solar energy system was gonna help if I ever wanted a solar house and it would be a definite selling point. In doing an internet search for solar energy companies, Sunrun's name popped up. I did some research and I found out that, with everybody considered and based on the industry reviews, they’re one of the best solar companies in this area.

I saw Sunrun on Facebook and at first, I though that it was the county-wide program. It was a little bit deceptive. Then Patrick dazzled me with his cell phone. He gave me all these facts and figures that I wasn't ready for. But I had to it anyway because I really don't like Edison. Edison was murdering off people and does it for thousands of years. I finally did it but there was a consequence. Edison sent me nasty letters, almost monthly, telling me that my electric usage was 125% more than all of my neighbors. I was the only one that was here year-round though. My electric was gonna be higher because I used it.

To cut down on my energy bill, I thought getting solar energy was a good idea for the house. I looked at a couple of places and thought Sunrun was the best for me. Enrolling was very easy and everything went very smoothly. The guy who came out was very nice, helpful and answered all the questions I had. The installation was quick and easy too. The installers started on the day they came out and they were done in four hours. I noticed a lot of savings from my energy bill, which is almost cut down by half. Everything worked out great and I was happy with what I decided to go with. I would recommend Sunrun to anyone.

The people at Sunrun were friendly and weren’t really pushy like others were. I've called customer service for some basic questions and it's been okay. For the enrollment, they explained everything and it was straightforward. It was really just a lot of waiting. Then they told me ahead of time when they were coming to install. It was loud though. They had to replace the roof because it wasn’t up to code but they were really quick about it. The only thing that bothered me was after the workers came to set everything, they didn’t flick a switch so there was no power in a couple of the rooms. I’m always at work and that lasted about a good week. But that was taken care of and everything is good now. In fact, it's awesome. I’m not paying 300 bucks a month for electricity anymore.

Last year my system was down for 3 months until finally got it fixed right. Now this month my system is down and they have know this for 14 days and still no one has called for an appointment. I talked to a supervisor and I told about last year and how I am down a year later. He could hardly care less and said, "You have to wait till we get to you. That is the way it is". Very arrogant and not caring at all. I would think twice about purchasing from Sunrun.

I have been with Sunrun for over a year now and I’m satisfied with their system but as far as calling and getting something done between Sunrun and whoever they asked to come out, it has been a pain. With the numbers that they give when you call, most of the time you get a recording, you never get a callback. When they give a number for service and you put it on the website, they got a thing on there that you could contact them for any kind of service or questions, but it might be five days later before you get any kind of a phone call.

I got Sunrun for the $600 gift-card. Everything's been going smoothly. A guy came to my house, laid everything out, told me all about solar and what the project would entail. Afterwards, the crew came out to lay out the panels and did installation, and then we set it up and turned it on. That was pretty easy. The installation took two days and the guys were professional and courteous. They knew what they're doing. I'm an electrician, so I can tell what they're doing. They were very good workers and everything came out with good quality. Going with Sunrun has its benefits to the environment and although the electric bills has been the same no matter what, there hasn’t been any interruption in services.

Someone I know had gotten a solar energy system and I also looked into saving money on the bill by going solar versus being with Duke Energy. The enrollment process with Sunrun was fairly simple but it took 9 months to finally get the system completely turned on. The city accounting had changed some regulations so they had Sunrun go back and get all that stuff changed before it would get turned on. In spite of that, I’m very satisfied when I look at my bill now versus what it was. I definitely see energy savings on the power bill.

I like the idea of solar energy services and chose Sunrun as I wanted to buy the system outright. The agreement was made but it was several months before it was accomplished and it ended up not being accomplished too after the beginning of the next year. So I got the deductible a year later and the time span was several months from signing the agreement to actually anybody doing anything. Nonetheless, everybody was wonderful and I’m enjoying the system.

I knew that the person that I was dealing with at Sunrun was new at that position and I could deal with that. He was very thorough about it and that was what I liked. And any concerns that he wouldn’t know, he would find out for me, so that was good. But there was one part of the installation that I wasn’t very happy with. Initially, I was able to leave the installers here to do their job but when I returned, I found that they routed the ground wire without consulting me about it. And it wasn’t routed or installed tacky, but it was a visual thing for the front of the house, so I told them that the thing has got to go.

Sunrun Solar is very quick to install but not to handle any issues. We have, almost a month now, a leak in our family room and after two weeks of calls and emails, which were NEVER responded to, a tech came out said it was an issue from our installation where they never plugged a test hole in our roof. He said he fixed it and someone would be contacting us about the repairs in our ceiling. We have not heard from anyone about fixing our ceiling and have made several calls and the leak was not repaired. Also, to add insult to injury, he turned our panels off and still after many calls they have not been turned back on. We recommend you do Not use Sunrun.

I have not seen any savings whatsoever since installing Sunrun! By time I pay the lease for the panels, and what I have to pay my utility for the power I need over what the solar system generates each month, I am losing my backside. The sad thing is they suckered me into a 20 year contract with false promises, so I am stuck with what it is! Please do your homework upfront, and don't take the slick talking salesperson's empty promises. My system seems to me to be undersized for what I need and does not generate enough power to make a real difference. I should have just passed on solar and left well enough alone.

We have high electrical costs in Pennsylvania and because of that, I looked into getting solar services. I liked Sunrun's response time and they answered my questions, so I went with them. I had a very good experience enrolling with them. The process was very easy and pretty quick. Their customer service reps were also excellent to deal with. Then, the installation was done in one or two days and I had no problems with the people that were here. They seemed to be very professional and they knew what they were doing. I am very satisfied with my decision to go solar and I like Sunrun. I would recommend them.

I wanted to save money so I looked into solar energy services and Sunrun provided the best deal. Interacting with their power consultant was awesome. I called and spoke with him about an error with the power inverter. He told me that they would get somebody out here and it would be a week to two weeks. I called Sunrun and they had somebody out here the same or next day.

I’ve always wanted to go solar and I always heard about how much of a better savings it was. I tried the other companies, but at least four of them turned us down and Sunrun was the only one that really investigated things to the point where they felt that I could get solar panels. Everything about dealing with Sunrun from the beginning to the end was really great. Everyone was knowledgeable and they were pretty well connected. It wasn’t a thing where one didn’t know what the other was doing and had done. So, it made it easy. They were courteous and easy to deal with. It was great customer services, and it was a pretty tight-run ship. I've noticed a change and some savings, but I understand that it takes a while before we really see the true benefits of going solar. I’ll definitely recommend Sunrun.

We saw the Sunrun representative, Paris, walking around, and we talked to him about getting solar. He was very easy to talk to and our conversation was very informational. He knew what he was talking about, had stats in issues that we could use as answers, and our interaction went quite well. A neighbor also told us about them and we thought it was a good thing to take advantage of their service in such an open area as Arizona, so we signed up. The enrollment was very easy and once we made our minds up to do it, it went pretty flawlessly. In about six weeks, we had our panels up and the installation was great. We have the system running for about three months now and so far, Sunrun is doing a good job.

We've been trying to sell our home since May 2018 and have lost 2 buyers as a result of the solar lease. We got the panels in 2012 from Verengo which eventually became SunRun. At the time, my husband and I asked specifically if we were to sell our home could the panels be removed. We were told yes. Now, the fine print is being put in my face, that was only after the first year of having the system. We have dealt with 2 service transfer technicians. Getting a hold of information is very, very, very frustrating. We have had buyers turned off because they can't get the info they need and an escrow canceled because of SunRun. As I write this review I've been on hold for 20 minutes waiting to speak to a representative. Getting involved with SunRun was the worst thing we have ever done. Haven't had significant savings and as someone above wrote, I still pay a bill it's just split between two entities.

We were getting higher bills especially during the summer months when the AC is on, so getting solar energy services seemed like a no-brainer. We looked into Sunrun’s reviews and we liked what we saw. There were also benefits that came with being a Costco member. The rebates that we got back from Costco was pretty good and there were a lot of incentives that we got back. Enrolling with Sunrun was pretty smooth and my interactions with them were all very professional. They all seemed very honest and I never felt uncomfortable. Also, the installation was great and it was all done in one day. From the initial consultation with the rep to the day that the panels were up and running was about a month and a half and right now, we are running the panels around the six-month mark. The whole experience with Sunrun was great and I am 100% satisfied with my decision to go solar. If I will buy another house, I’ll be doing it again.

I am leasing Sunrun Solar. Love the solar system as it cut approx $800 of my electric bill the first year. However, the contract is less than truthful. It states that I will receive the solar credits (rebates) from the state but not the federal credits. I was fine with that. Now I am told that it applies to only 3 states (HA, NY and 1 other state). I live in AZ and do not live in one of the 3 states that this contract applies to, therefore, I do not get the $1000 AZ rebate because they will not supply me the certificate. Why use a contract in AZ that is not valid in AZ?

We have been bugged to death for about 4 months and we weren't even in the market for solar energy services. We got literature after literature, there were people coming by our door and knocking on it several times, and we also got phone calls. After getting married, my husband has solar on his house and we figured that we could get grandfathered in within the given period. The enrollment with Sunrun was not that hard at all. However, we thought we would receive some paperwork but we didn't get any. The customer service doesn’t even wanna talk to us and they always say they'll call back but we never got called back. Whenever we were talking to them about getting the solar energy service put on the house, they run us around. They’d be here this day or that, and then call and cancel.

I'm kind of a green and very conservative person, and I've been looking at solar energy and power. My brother and I looked at solar energy years ago but it was too expensive and it didn’t seem like the people really knew what they were talking about. When I was in New Jersey, there was a fella who had solar on his house. He told me what he had going on. I contacted the company and they told me that they don’t do anything in Texas and to call somebody in California. I called a couple of different states and then one of the Sunrun people called me back first. I like their program so I did it.

After reviewing the figures in a SunRun contract I noticed that the escalation rate was not properly reflected in the rate schedule (Exhibit A). The contracted escalation rate is stated to be 2.9% but the Exhibit A rates are escalating at 3.4% annually. I have reached out to three different departments to rectify situation and have received no response. While the overcharges are fairly minimal to date, they do increase over time and will amount to over $3,500 if not rectified.

Sunrun was the first one that I saw that could do a ground mount. The sales guy came up. We sat for a couple of hours and walked through all the things. The interaction was great. They were responsive and took care of everything. However, they didn't explain that for my electrical service provider, I would need to pay the taxes on whatever service was provided to the house. So when I received my final monthly bill, it was about $20 short because I didn’t understand that particular aspect of it.

I have spoken to a representative from Sunrun and I had been thinking about going solar for a very long time but never really got the initiative. But then I realized I got a deadline going on so I decided to just see what it was all about. The rep explained about the solar energy really well. The people at the office were also helpful. They also kept me informed of everything that was going on. TEP put their meter in and we put ours in, so everything's ready to go. All it's gotta be is just turned on and we can have somebody come out and do it. Sunrun talked me through the process and started the same day.

I had been looking at solar energy services for a while. I wanted to help the atmosphere and save money at the same time. So, I linked up with Sunrun through GRID Alternatives. The application process was seamless and I enjoyed the experience. Their website is user-friendly and everyone is friendly and knowledgeable. The installation took two days but it took them around 90 days to get the 11 solar panels up and running. Most of the time was spent waiting for the inspectors to come out and from where I am, they have limited number of inspectors. I was also waiting for the city to approve it. So far, I have noticed 80% savings in my bill and it is really efficient. I am enjoying Sunrun’s service and anytime I have an issue or question, I just make a phone call and they get right to me. I advise everyone to go solar and I’ve already recommended three people to Sunrun.

When the electric bill became so high, my friend told me that I can get solar energy services. I called Sunrun and a very good lady came. She talked with me about it and explained everything, then I enrolled. The process was easy. I have also called customer service a couple of times and they answer me nicely. Everybody was good with me for everything. Now that I'm with Sunrun, I save a lot of money. I recommend everybody to get solar energy services with Sunrun too.

We were with SolarCity before when we moved to Sun City West and we had a positive experience, but for some reason, things had changed. Back then, the APS only allows 80% of your bill. Now, you could get more than 100%. Living in Arizona, having the ability to have the sun and with the expenses of electric continually going up, I decided to look into solar energy services. I checked out the internet, found Sunrun and liked their customer rating.

We had been playing with the idea of going solar for a few years and when the Sunrun's rep approached us at Home Depot, we told him to come up and talk to us. Brittany, our sales rep was very nice, very intelligent and knew what she was talking about. We liked the plan that Sunrun was offering so we signed up with them. My interactions with the installers were great and they were very knowledgeable. Before they put a ladder up on my deck to get on the roof, they put a mat down before they went up. They cleaned up when they were done like they were never here. I've never had anybody that good. I'd definitely recommend Sunrun. In fact, I tell my friends all the time to go with Sunrun too.

Sunrun reps were going around the neighborhood and when I saw the truck right there, I started talking to the dude and then he set me up with Kevin, the sales rep. And then, Kevin came and talked to me. His attitude, his willingness to work, to do what it took to get it done sold me into getting Sunrun. The guy was awesome. He walked us through everything. He stayed there through the whole process for my mom and myself to go through the financing. My interactions with the installers went great too. They were in and out in one day. I let them do what they had to do, but when I had questions, their lead guy would stop and he would answer all my questions.

I was looking into getting solar because it was supposed to save me money and I heard about Sunrun through a friend. The enrollment was easy but I started with it in February and it didn’t get installed until the late part of June, so it took some time. But they did great during the installation. However, I just called to find out if my stuff was working properly because I got a $200 electric bill. I’m a little confused because the sales guy told me that I would be paying APS $25 a month for being on the grid, and paying Sunrun a 120 for the lease. I guess that’s not true because I’ve been told a couple of times that it’s not true.

We live in the hottest place in the US and we thought it’d be smart to get solar. I got Sunrun with one home and enrolling was difficult at first but it was not because of just Sunrun. We also had that PUC. There was a lot of law stuff going on with NV Energy which made it a bit hard to get it done. From beginning to end to get my solar panels up and running took about a year but the installation was great. We had a little hiccup when the electrical panel went out but Sunrun quickly fixed it and since then, it has been good.

I was open to the idea of using solar energy and then a Sunrun sales rep stopped by the house. I had a very pleasant experience with him to start with but I found out that a lot of what he told me was not true. He told us that if we gave a referral and the people signed up with Sunrun, we would get a $500 bonus for each referral. We had trouble with those references being reported to Sunrun and I had to talk to them about that. I had several references that I had given that were not showing on my account. The first one that was processed went through fine, but I still have one pending that I haven’t received my referral bonus from.

A sales rep came to my home and explained all about going solar, the savings, etc. Everyone was nice, and respectful. Installation and inspection went well, I had no issues. However, AT NO POINT IN TIME was I ever told that I would be "leasing" solar panels that I would be responsible to pay for. So imagine my shock when I received a bill from Sunrun!! To add insult to injury, they added a $7.50 ACH Non-Compliance fee to my bill because I don't have it auto-debited from my bank account!! What in the world?!!

I enrolled with Sunrun through a phone call and their reps were all very nice. The installation of the system was also good. My system has been running for three months now and we've had savings in our light bill. Sunrun did what they said they were gonna do and they were very nice about it.

I wanted to see how much energy we generate daily. It was roughly about 15 kilowatt hours per day so it was equally good at the beginning because we started with Sunrun in July, so the sun was pretty strong at that time. My friend recommended Sunrun to me. It was good because they offered everything free. My friend helped me set up everything and Sunrun's staff came to install it. Everything was smooth and fast. The reps were nice and told us how to use it. Sunrun has been good and we saved energy.

I was promised by the SunRun that the system will produce yearly 6.44kW. My utility details on total electricity used, system production in kWh, which get deducted from my total used and bill me the difference. When I contacted SunRun on the production, the customer service rep told me that my utility company cannot find how much total was produced from the system. I think this is a total lie as the network meter is for count the product of the system and nothing is directly connected without the meter. I think SunRun totally misguide customers on the production.

After several attempts, I was finally able to "talk" with a person online. My system went down mid-September. A tech was sent out to look at the system... and announced that the inverter is bad and will have to replace. That is the last time I had an update... Third time was the charm by finally talking with somebody via chat... where I learned that the repair part was ordered--today (yesterday) and would be out in three weeks. My system has been down for nearly three weeks already. I'm required to continue to make payments whilst the system is down. It's all about the power delivered, not the status of your system.

We’ve looked into solar energy services before, but we had a big tree out front and without the tree, the sun could do its thing. A Sunrun rep came out and the enrollment process was not difficult at all, but it took about six months to a year to get our solar panels up and running. The installation experience was good, but our interactions with the customer service were horrible. I am really not happy with this company. Sunrun cut our bill down to half, but our friends don’t have any bill at all, so we were wondering why ours just went down to half instead of going down to nothing like everybody else’s that we know.

Penny, the Sunrun salesman knocked on our door at the peak of the summer season and we entertained him. He interviewed us, did some pencil-pushing, some computation. Fortunately, that time, I have a very nice credit score which worked out as far as the financing side is concerned. We were approved. Before, we were paying almost $200 a month for electricity. Right now, I’m paying a monthly of $130 for the lease which is like paying $130 a month for our electric bill because we have appliances, pool machine and once in a while, the aircon. So, it’s just break even. We are not that afraid to use our electricity anymore because we know we’re on the safe side. Penny is a wonderful guy. He worked hard, did the mess and helped me. I would recommend Sunrun and I would refer to him anybody who would be interested.

A salesman coming around my neighborhood told me how going solar with Sunrun was gonna lower my bill. I talked to the people across the street who were getting it done too and it seemed like a good thing to do. The salesman was a good guy. He was well informed and knew what he was talking about. I told him that if he wanted to put a solar panel on the house, he had to do it all and he did.

Knowing that the cost of electricity was gonna continuously go up, I wanted to get something different. I wanted to be able to generate the electricity myself if I could. I’m a Costco member and Sunrun was offering the discount at Costco. I said that now was the time to take a look at Sunrun because of all the incentives. That was what I did and outright bought my system. I wanted to go with one of the larger companies, one due to warranties. Two, to be sure that if there were any issues at all with the system or with the installation, the company would be around.

I signed the contract with Sunrun a couple months ago and things were going smoothly. They got all documents to me for signing quite promptly. They even completed the HOA approval for me in record time. Since then, however, all progress has stopped. A month after they were supposed to file the permit requests, I called the county building commission to check on the status of the permit and discover nothing has been filed. It now appears I am going to start receiving loan bills before the system is even started. I regret having spoken so highly of them to coworkers and neighbors as now I’m on damage control trying to dissuade them all from considering Sunrun. The salesman was great; friendly and explained everything. My project manager has gone MIA though and doesn’t seem to answer calls or emails. Steer clear of this company.

I was hoping to reduce our electricity bill by going solar. A Sunrun sales guy that was at Costco approached me. The cost seems good and it was through Costco so I went with them. Their enrollment process was easy. I'm happy about my decision to go solar with Sunrun and I would definitely refer them to others.

Sunrun is on the home that I purchased then I purchased additional 24 Sunrun panels. Enrolling with them was easy and everything went pretty smoothly. Everything was fine as well with the installation. The labor was a little expensive but the whole process of getting the new panels in was really quick, like, within two or three weeks, with the longest part just the waiting and getting everything signed off. I was satisfied.

Customer service and follow up have been horrible. We noticed that the inverter said “error”. We tried contacting SunRun through e-mail and got NO response for almost a week. SunRun says they monitor for any problems, they did not contact us. We finally called our salesman and he got someone to get the repairman to call. Repair said he could not get out here for another week, but he called a couple days later and said he was in the area and would stop by. Turns out it was our inverter was bad and needs replaced. We were told it would be 7 to 10 days.

We installed it and was so excited. One month after using it I contacted them multiple times to have them come look at my batteries because they kept turning off and wasn’t storing electricity. CRICKETS... NO IMMEDIATE ATTENTION WHATSOEVER. Then my electrical meters blows in the middle of the night and my power company had to come out to change my meter. Come to find out all the extra electricity was going back to the electric grid and NOT being stored on my batteries. I called, emailed, left reviews, sent a twitter message and CRICKETS. Hopefully this review will get to them. No support for the system when repairs need to be done.

I've had the Sunrun solar panels and I’ve had nothing but bad experience from them. The guy that came over here talked well and I believed everything he said. He asked me how much I pay for my electricity and I told him about $95 and up a month. He talked about paying $30 a month for electricity from Sunrun solar panels. I told him it sounded good and asked him to tell me more so he went on saying it would be $30 for the first pay off. I told him $30 a month is a lot better than $95 a month and we’ll be saving money.

The Sunrun rep knew his product and he gave us an idea of what we would be saving, the rental on the lease on the equipment for 20 years and approximately what we have to pay APS or SRP every month. That would always be a guestimation because we would never know how much power we're gonna use until we use it, but with the possibility of having lower power bills, we decided on signing up with them. So, they came out and put everything on the house. It went really quick and they were very thorough. They showed me everything that was going on. The guy explained to me what he was doing and how much noise he was gonna make drilling through the tile. Having gone solar, I was told that I'd have to pay APS from $20 to $30 a month, but it's an average, and over the summer I was paying a lot more than that. Even with that, I already referred several people and told them that I like Sunrun and it does good.

One of our friends recommended getting a solar energy service since it had a lot of benefits. We were at Home Depot and we inquired from their person who was there. He set us up with a meeting with one of the representatives from Sunrun to come over to the house and we were satisfied with what they could offer. Enrolling with them was interesting and they explained everything to us. I asked them some questions and they answered it. The installers were very courteous and cleaned up the place. However, we had problems with the unit because the production light was red and it wasn’t producing energy from the solar. So, we called customer service and set a date for a person to come down and look at it. The person who came did a very good job.

My son did a science experiment on solar energy and he did very well. Based on his findings, I was thinking of going solar and I realized that it would be energy efficient. The lady I met at Costco put me to the sales rep for Sunrun and he came by and did a presentation. From there, I decided to go with them. The sign-up and installation process were good. Within less than a day, they were able to complete putting up the panels. So far, I'm comfortable with my decision to go solar. I like the idea of it. It is natural clean energy and there is no pollution. But I after I went live, I kept on getting bills from Con Edison. Apparently, they didn't register us. But that was resolved today. I was able to speak with a Con Edison lady and she promised that it should be sorted out within a week. All in all, my experience with Sunrun was very good and I recommend their company.

When the salesman came to talk to me, I argued with him that he is underestimating my energy use. He took the estimates off a house that I had just bought and had been empty for over a year. I asked him to look at my electric bills from my old house, but he would not listen. Of course I use much more energy than they estimated. so I pay Sunrun and my local electric company. In addition he promised if I need more panels they would add them. He made it sound like no big deal. What he didn't tell me was that I would have to pay for the additional panels. Also Sunrun talks about a Auto Pay "Discount". Turns out it's no discount. if you don't do Auto Pay they charge you an extra 7.50 per month for processing your payment. Plus one friend told me that with other companies if I overproduce I should be making money on. I haven't checked this out so I don't know if this is true. Would not recommend to my friends, not upfront and honest.

The people from Sunrun came and bothered me when I was moving in my new home. They said I would save money, but it was BS. I'm paying the same as if I were still with the electric company. The only difference is, my bill is split up into two now - what I pay the electric company and what I pay Sunrun. When I signed up for Sunrun for a lease agreement the deal was that I was only gonna pay the electric company 40 bucks, but that was a lie.

Going solar was something that we always thought about since we bought our home last year. We crunched the numbers and knew it would be the best thing for us so we got Sunrun that had a partnership with Costco. We had a couple of hiccups but their customer service has been very prompt, easy to work with, and fixed things right away. Our house was hit by lightning three weeks after we got this solar and it fried the inverter, however we saw a decrease in our power bill so we knew it worked. We were satisfied in that regard. Last week they came out and finally fixed the last issue so it's working right now and that's a plus. They're doing great.

My energy bill was high. I didn't own a home before so when I bought a home, I wanted to put solar. In the initial process with Sunrun, it took a while to get turned on to the power company. I called the Sunrun rep that we talked to and then he ended up giving me his supervisor's number. I talked to him and he said he would look into it. It has been months and I've still not received anything. Other than that, I'm satisfied going solar. My bill was about $500 before and now I don't pay anything except for when I paid for the solar.

The presentation of the salesman from Sunrun whom we spoke with sounded good. He went over everything and we had a good experience with him. Thereafter, we decided to go with SunRun. When I did, their customer service reps contacted me frequently letting me know when everything was going to happen. They were also very punctual with everything that they told me. Installation went fairly easily for me. Their techs came did it within two days. Since getting my solar, I've noticed that my bills have been significantly slower from last year. Going solar with Sunrun has helped us money-wise and it has been a lot easier to manage knowing exactly what we are going to pay each month. We're very pleased with the system we have.

We installed panels and signed a contract about a year ago. Our panels never produced what we were promised. We were told it is due to shading from trees that are behind our house and always were there (state protected wetlands). We were told by Sunrun to cut them down to get proposed numbers!! A year down the road we can not get any help and being tossed around with no results. Panels do not work according to signed agreement between us. We demand a resolution ASAP. I also learned today that there is a lien placed on our house by Sunrun?! It prevents me to receive a second mortgage! What the heck is going on?? Please respond ASAP.

The personalities of the people that came and gave me the briefing made me go with Sunrun. The enrollment was very easy. They came over and just filled out the questionnaire that I've had for the app and it went smooth. I'm very pleased with the installation. They also came to follow-up and see how things were doing. They also wanted to explain the new app that they had that goes with it, so you could check everything online. I was very happy with the rep. It was the same person that I bought from. I'm very happy with the company and my decision to go for solar. As a matter of fact I was saying the other day to somebody that I haven't moved my thermostat since I turned it on. I would definitely recommend them.

It was 10 years ago that Sunrun did the installation and it has since saved me a lot of money. The people I talked to and the couple of people who stopped here were nice. The installers and everybody who was involved were well-mannered as well. I've had a good experience with Sunrun and I have recommended them.

I’m a Sunrun customer for 3 years, on 7/14/2018 I notice that I’m only getting about 1/2 of solar production compare to previous day or week and it’s sunny all the time. I waited for 2 weeks then I called Sunrun several time and waited another 3 day, finally they call. First ring I pick up the phone they hanged up on me. So I call back and waited again and told them I had problem with my solar for the past 3 weeks and since they are monitoring why no one call me before I reach out to them. They respond that they “was gonna call”. Anyway they told me a technician will come out within 5 day, but no. I had to call again and speak to the manager to have the technician came another 2 days later.

I'd always thought about solar energy, and when I saw Sunrun at Costco, I figured they were pretty reputable and not some fly-by-night company. Their whole process was streamlined and everything they did was super easy. If I had a question or problem, I'd call them and they would get back to me right then and there or they would get back to me later that day. So far, I’m pretty happy. I have bad AC so it’s constantly running, but my electric bill has been pretty normal.

I’ve been wanting to look into solar energy services for a long time but I never owned a house where it was very practical. When the Sunrun salesman came out here, we got most of things done with him right there. The math seemed to work out for me, so it wasn’t a hard decision. Enrolling with Sunrun was fine and well explained. There was a paperwork that I needed to do but it was straightforward.

I have started looking into solar in IL and SunRun came about. I wasn't interested in leasing because that is the stupidest thing ever but still wanted to purchase a system. We went over options and prices and incentives. Their price was on par with other companies until you realize they are stealing the Illinois SREC's which equate to another 30% or so discount in the form of an actual check cut back to you. So they wanted to use inferior products, garbage warranties, and then steal your money. I decided to go with an honest company had have been very happy.

I was tricked into a 20 year lease based on a false premise: that my system would be cheaper than the local power provider and that I would not have to worry about times of day to use the energy. Boy was that wrong! Sunrun doesn't stand behind their dealer's claims, won't negotiate and threatens to take your home or bill you for the full contract if you try to cancel. Everyone should think twice before signing up for these scam artists who can't even have one Manager make a phone call!

Sunrun took care of all of the bureaucracies when I enrolled and the reps talked me into going solar. They were good as well as the construction crew who came by and did the work. Sunrun owns the solar panels and they’re just on my roof so I would rather have the daily charge with the maintenance. I have been live for two years now and even though I don't save a lot of money, I'm pleased with going solar.

Someone came knocking on the door and told us about their solar program through Sunrun. Enrolling with them went pretty good. We didn’t really have any hiccups. We kept getting email announcements telling us when the next steps were happening. When they came out to put the panels on, it only took one day. The longest part was probably for the city checking it.

The salesperson was nice enough and gave a good pitch. I signed up with the option to cancel within 10 days. I then decided that Sunrun was not for me and I cancelled within 4 days.

The enrollment with Sunrun was very easy. Their reps were very friendly and made sure I didn't have questions for them. I still get a bill from them every month that's a little higher than the $10 hook-up fee, but I was doing some stuff on my house and was using more power than I originally did. But so far, going solar has been great.

I had been thinking about solar quite a bit and I had five companies come and talk to me about their plan. I primarily went with Sunrun because of the gentleman that spoke to me about the company and what he was doing. His name is Jimmy and he had a very personable and likable way of presenting his material. He monitored the project as we went through it and he kept coming back. He went off and on while the crew was there. He kept me informed. There were a few problems at one point where they were having trouble getting some of their equipment to work, but that got all settled and solved. And, Jimmy stayed in touch with me throughout. The installation went well. The crew knew what they were doing and they did it efficiently and as quickly as could be expected. The whole thing took about two weeks altogether as we had to get the Xcel Energy part of the job done.

Have been calling customer service for 22 months telling them to send out a tech to check our panels as our electric bill has increased. We are now paying $160.00 to electric company and $1644.00 to Sunrun. That is more than we were paying for electric before we got the panels. A storm caused the electric to go off and on for about 4 times and the solar kicked off and on also, since that storm they haven't been working right. We started calling and they said someone would come out on a certain day. They never showed the customer service is terrible and would never recommend them to anyone. The last call we made told them to take them out was told someone would get back to us. Sad part is we haven't even had the panels for a year. None of what was told to us at the time of the sale is true. They care less about the customer just give you a runaround.

Different companies came over and tried to sell me the solar energy system but it didn’t seem like it was gonna benefit me. A friend of mine was telling me how much they can save and I understood it more clearly than when I first got introduced to it. When my friend explained it to me and then she got the guy who was a salesperson in our area to come to our house and explain everything, we decided to go with it. The enrollment process was very fast and everything went on schedule. The installer did everything and he made sure to come before I went out of town. I called him and he came over to the house with the breakdown of everything when my bill was kinda high. He explained everything in detail and he had somebody come and check. I'm very satisfied.

I’ve been a Sunrun customer since 2011 and for most of that time I was very satisfied. In 2015 there was a leak under the panels and they were very responsive. They came out and fixed the leak, replaced insulation in the attic, and painted the ceiling which was stained due to the leak. This past May I again noticed a leak, contacted them and they responded quickly again, reporting they fixed the leak. However, when I checked the roof it was still leaking in several places. When I called (after several tries) they finally responded saying that my “five-year roof intrusion warranty” had expired, and they should not have come out to fix the roof in the first place.

We wanted to lower our bill and we looked into getting solar energy services. Our next door neighbor told us about Sunrun and that he had done it. Sunrun contacted us about putting solar on the roof and lowering our electrical bills. Everybody that has come out has been really nice people. A guy came and told us that the system would cost us absolutely nothing. He said that there was an option to rent, to buy, and to do nothing and just have the system. We didn’t know how it worked, but that’s what he said, so we did it. We signed up.

We were going to build a casita and it was gonna use a lot of electricity. I talked to the people who had lived here three years ago and they said their utility bill in the summer was around $500 and that it kept increasing. They suggested to look into solar to get that cost down somewhat. One of the other houses we looked at had Sunrun's product and was happy with them. So I called them and they really were great to work with.

Sunrun sent someone out to the house and we went over with the evaluation. He did a credit check and we decided that I was worthy of it, so I decided to get their service. They did the installation quickly. It took a couple of weeks to get everything documented or whatever licenses they needed. But they rescheduled and got everything done. I'm satisfied I went solar.

I wanted to have possible savings on the power bill, so I looked into solar energy services. In the beginning, my experience with Sunrun was really good and everything was, “We’ll get right on it. We'll take care of that.” However, during installation, when I would ask questions, it took longer to get back a response. I even called a salesperson that's local here that I emailed and left messages for. I was trying to improve things and ask questions, but no one has returned my email. I've sent at least three emails over a month ago now that nobody ever responded to anything.

The enrollment process with Sunrun took about six months and there was no problem at all. I've had it for the last three years with my bills being $14 a month. Nothing has changed but all of a sudden, there are two consecutive bills now that over 150 bucks. Last year, I had one bill over 150 bucks but it went back down to $15 the next month. So when the second one came now, I was like, “Um, there's something going on.” I'm wondering why the solar is not covering my bills anymore. When I talked to the customer service representatives, they were straight to the point. They said there was nothing they could do until they could see my bills. So I'm sending them copies of my bills. I initially looked into solar energy services for the savings and I was told that American Solar would cover 97% of my bills. Still, going solar has been amazing and I would tell others to go for it 100%.

I was one of the first customers to lease Solar System from Sunrun. The sales rep assured me that it is fixed rate for the next 20 years and won’t pay any extra penny over the agreed monthly rate. After one year I got shocked when I saw the charges for the yearly reconciliation. On the top of it, they charge me 2.75 cents per kilowatt where they sell it now for about 16 or 17 cents. I called them and I tried very hard to have them remove the reconciliation charges or to drop the rate to match today’s rate or even to purchase the system, they wouldn’t even negotiate or try to resolve the issue.

My experience in going solar has been seamless, although Sunrun is a light slicker sometimes. Nonetheless, enrolling with them was easy. I worked with Chase and he was very interactive. He answered all my emails and phone calls and he kept me up-to-date on the progress.

We just had a Sunrun solar system installed in June. Before we signed the paperwork we specifically asked what happens if the system breaks. We were told that Sunrun would take care of everything. We were also told that are only other out of pocket expense would be $6.00 a month to PNM, unless we drew more than what our solar system was producing then the excess would come from PNM. That is fine. No problem.

My sister has a new house and the rate of her power keeps going up, so I decided to look into solar energy services. I liked the Sunrun sales rep the best and I also got a kickback from Costco, so going with them was a win-win. Enrolling with Sunrun was a piece of cake and our experience with them was the easiest project we did on this new house that we got. Overall, I feel great about my decision to go solar.

We dealt directly with Tier One. They're a provider of Sunrun and they were great. When you first start the process, you don't know who to trust or who is good. I felt better once I saw that Sunrun was a bigger company. Everything ran pretty smoothly. We've had solar since March and we're real pleased that our electric bill has gone down tremendously. Although when something in the neighborhood went down, we had no power. We were under the impression that if we have solar, we would still have electricity even when everybody else was down. But overall, we're very happy with Sunrun right now.

My aunt got her solar panel installed and I went with Sunrun because she would get a referral bonus and it was cheaper. I checked so many different solar companies and Sunrun had a better deal. Also, they had a better warranty because it’s Costco. Joseph, the rep who kinda started it all, did a pretty good job at explaining the idea of going solar. He did a presentation on why it made sense and that closed the deal for me. Sunrun's customer service was easy to work with and I was happy. I had smooth interactions with them, and the installation was fast. I have no regrets about going solar although I'm still paying it off and I've been recommending them.

When the sales guy came to our house he really made it sound like we would really be saving a great deal of money on our monthly electric bill. So we bought into the pitch and signed up with them. Since we signed up we have not seen the results that we were guaranteed. With what we are still paying APS each month along with the now 110.00 dollar payment to Sunrun. We are not seeing the savings.

Being environmentally conscious, I looked into getting solar services. I heard that the prices were coming down and that there was a good rebate, and it was a good time to look into it. I have already gone pretty far along with another solar company, but I found out that Sunrun's prices and the Costco rebate were just a better deal. And the salesperson was much more knowledgeable than the other people I've been dealing with. They've also been in business and done a lot of installations, so it gave me the confidence to go with them. During the enrollment, everything was pretty easy with a DocuShare. It was customer-friendly.

I’m satisfied with Sunrun. The person that enrolled me was very nice, friendly, and competent. She was the best I’ve met in a long time. Also, I would recommend Sunrun to others. A lot of people have stopped and inquired about them but I don’t know if they ever called after I gave the information.

I needed electricity and wanted to be green, and I was also looking to lower my bill. I called multiple people to find out who I wanted to use and I ended up choosing Sunrun. The only issue that we ever ran into was when the people put the stuff on the roof, they left stuff in my yard, so I ended up calling back and they picked up the remaining stuff. Other than that, everything has been great. The customer service reps that I've called and talked to have all been positive. We ended up getting a bill from our PSE&G saying that we owed around $1,200 because they read the meter wrong and the lady rep stayed on the phone with me for four and a half hours trying to figure out why PSE&G stirred up our whole thing. Another one was Michael, He was great and was very honest with me. I've been satisfied since the installation. My bill is exactly what they told me it would be, so it's all good stuff.

I was in Home Depot thinking about going solar and a guy named Donald started to get information about it. We set up an appointment with Brian. Donald was very informative, and Bryan himself when he came to my house. He answered more than enough questions. He gave me every bit of information I needed and more. I liked the pricing, how it operated and being green. Melissa was my project coordinator and she was great. She answered my phone call any time of the day. When I had some issues with a town inspector, she was right on it. Overall, it was a good experience and I'm 100% more than satisfied. My bill is $73 a month, no matter what which was the biggest part of everything. It was saving money for my household and on top of it, you can advertise that you're saving using solar energy.

I wanted to go solar to save on electricity and I have looked around at different solar companies. We had Matt from Sunrun at my house and he was awesome. He had a great personality and he met with us on our schedule. He was very available when we were. He was one of the reasons why I went with Sunrun, and the cost was another. Everything went well with the installation and then we had follow-ups. Thus far, going solar has been awesome and we’re saving lots of money. We've been live for about a little over a year now and we've been energy efficient since.

When I enrolled with Sunrun, their rep, Michael, came out, gave me an estimate, and told me about the company. Initially, I heard about Sunrun from Costco and because of my one guarantee from Costco, I went with Sunrun. They’ve been great so far, until we got the system running. I've been live for three months and right now, I’m a little frustrated. I’m only getting 30% in solar but they told me it would be at least 75%. Also, I got an email saying they spent $1800 at Costco and I don't know what it was for or if that was originally part of my bill. There was no communication about that.

I have bought 3 systems with this company. There is one system that is not working properly and they don't know how to fix it. They call-repeatedly- don't listen, threaten and they call again. They suck!!!

SolarMax did the whole solar project with us and they told us about Sunrun. The enrollment process with Sunrun was pretty easy. The sales rep that came out was very professional, explained everything, and helped us through the entire process. Everything was good and they were right on the ball. They called me and said the inspector had noticed a problem and they were gonna send somebody out and fix it right away. So they were on top of it. The system has been up and running for about four months now, and so far, we've been happy. Everybody that I've dealt with at every level has always been professional. They explained the steps each step of the way, and the process and what to expect, and they were right on cue with everything.

We continue to pour carbon into the atmosphere and we're all gonna pay that price so we felt going solar was the right thing to do. I have a college friend who works for a solar energy company in Southern California who's always singing praises of the technological improvements that have been made. He's too far away for me to talk to him but I knew that California was in the process of passing legislation requiring new homes to have solar systems. I knew that the solar systems had improved a bit so I had somebody come to the house and talk to us.

We know that each company has a team and Sunrun has a good team, but the important its results. How much I pay monthly? First I was told what would be paid monthly around or less $200 with APS services, 142 solar and the rest of it APS on summer. What I'm paying now $316, including $142 solar and $174 APS. Where saving money from all this? Because I was paying the same amount of $320 to APS without solar panel on summer. So there is one of two! There is something wrong with my system? Or you're cheating people. I have 31 panels. It supposed produce 1900KW. I got my bill today that I have to pay $151 to APS and what I spent 1505 KW. I need an explanation for all this.

Our electricity in California is going through the roof. I had several estimates before for solar services, but when I spoke with Sunrun's rep Harrison, I had a better feeling about Sunrun. Also, knowing that they have Costco behind them, I felt pretty good. Everything went great with the enrollment process. It took a couple of weeks and it was easy. I've worked with Harrison a lot and he was always really gracious to either call me or text me when I had questions.

Working with Sunrun has been easy and I can't thank them enough. They've been very responsive and everything went well from the sales to the installation. I worked directly with the sales rep, the installation crew and the foreman and after we signed, the customer service who was coordinating the installation contacted us. The installation went a little bit ahead of schedule but it was within the timing that they said they would get it done.

I had 15 panels installed in June. It was supposed to be the bigger system, way more than I needed, but it turns out that in the summer months it's not anywhere near what I use. From what I can see, I definitely need another 10 panels. My hose is a little over 2200 Sq. feet. Also, no one in the office can tell me how much electricity each panel should produce. On the longest brightest days it looks like just 2 KW per day but I have seen companies that sell panels state that their panels produce 3.3 KW in a day. My APS bills are still very high, which means my system is very underpowered.

I'm an environmentalist and getting solar services is the way to go. Signing up with Sunrun was really great. I had representatives all way down the line and everyone was very professional. When they passed me on to someone else, they said, "Oh this is a new person that's coming, and they're gonna tell you something." The experience was really good and I followed up fairly well.

Enrolling with Sunrun was super easy. The sales guy explained everything, and everything was really easy to understand. Also, everything that he told us that was gonna happen was exactly how it happened. Their customer service has also been super helpful. If I had to leave a voicemail in one of the coordinator’s lines along the way, they called me back the same day within a few hours. We went live at the last weekend of May.

I'm currently in escrow with a home who has a solar agreement with Sunrun. I received their agreement so we could start the transfer process and saw that the agreement that the sellers made with Sunrun was absolutely not a deal at all. They are paying more than what Edison charges for a kWh. My sisters both have a deal with Sunrun and were paying a set rate of $0.17 per kWh which is a great deal. The agreement that the sellers are paying is currently $0.24 per kWh and it increases by 2.9% each year ending at $0.41 per kWh at the 20th year.

I went to a vendor fair and SolarCity was there. I asked them to give me a quote, so they did. At the time, I wanted to get three competitive bids, so I went on the internet and responded to something suggesting that I was looking into solar. Then I got some calls from solar companies, Sunrun being one of them. Their rep asked me how much my bill was and I told him. However, he said they couldn't do anything for me because I didn’t spend enough to warrant solar. Still, I told him to give me a bid anyway so I could be sure that I was getting a good deal from SolarCity which I chose because of the Tesla brand that I respect. But then, this Sunrun guy spent about an hour with me on the phone and he gave a lot of education. He taught me how to read my electric bill and we went over all of that. Also, he told me that Sunrun works through Costco, which impressed me because I trust Costco.

We have experienced numerous disappointments while dealing with this company. June of 2017 a sales rep from Sunrun came to our door. We were informed incorrectly by our sales agent regarding the contract and what in entailed. The day Sunrun came to our residence, we explained that we were probably not good candidates because we were selling the house within the next two years. This was explained to your representatives at our residence. We were then told by your sales team “That will not be your problem, we take care of everything and transfer services out of your name at the time of sale”. Unfortunately, we later found out this was not the case. The sales representative neglected to tell us that regardless we would be responsible for 20 years and that the buyer would have to qualify and agree to all the terms of the contract. My husband was also told that this would be a great selling point for our house.

I was wondering what solar was and I wanted to see what was going on. I was ready to push in and a kid came door-to-door and talked to me and pushed me into Sunrun. The signup process was not that easy because of all the paperwork. Still, the people were very helpful and everybody was responsive. Currently, I don’t have solar, but I pay Sunrun instead of paying my local electric company, and it kinda comes close to even. The only thing I regret is when there is no electricity and the sun is up there. It will be nice if I have an option to use my electricity and not turn it off. That would be big if there was a switch to manually turn it on and disconnects you from the network completely, and the solar starts going directly to your house. Also, we can’t send out when the lines are down. Beyond that however, it's seamless and it's the way it’s supposed to be.

I heard about the solar program in New Jersey, and I was searching for quotes and sent in an email. Sunrun was one of the ones that responded. Also, it was easy to enroll with them. The sales, the setup, and everything that went through was as they said it would be. Since I've gone solar, the summer bills were lower, and the electricity is the same. I would recommend Sunrun. They even have a referral program. So, I was looking to let some of my family members and friends know about it. It's definitely a better way to go with solar.

I was driving for Lyft and the guy that I was driving worked for Sunrun. I was interested in solar. So, I started picking his brain while I was driving, and then I asked him to come and give me an estimate and explain it all to me. He had me sold. Enrolling with Sunrun was super easy. Now, my electricity bill is about $300 less. I wish I did it sooner.

I regret making the decision on selecting Sunrun. They gave a lot of promises before signing the contract. After the contract is signed, the sales rep pretty much hands off. And the customer service is not helpful at all. I am on my own trying to resolve the issue. Moreover, just on the financing side is a huge mess. I made a big downpayment, informing Sunrun to send to their partner company Loanpal. They not only took their time refuse to send my downpayment to Loanpal and in the end still not getting it resolved. I've been call, sending emails, making all kinds of effort trying to get it resolved. It has been 2 months and it is still pending. It should not have been an issue with any regular company.

I like the idea of cleaner energy, and if going solar will lower my cooling bills in the summer, it is gonna be okay. I had looked at another company and they had come out but I didn't trust their guy. He didn't give me a spiel that I liked. So, the guy from Sunrun that I ended up signing with explained what I needed to know and I wasn't disappointed. Enrolling with Sunrun was easy. The only thing was my roof got blown off and they had to take it all down and then put it back up again. That cost me a grand. I wasn't happy about that. Other than that, since I have gone solar, I've noticed a difference in my bills every month. Not so much in the winter, but definitely in the summer which is enough to cover the cost of the solar, but it hasn't made a whole lot of money yet. But in the future, I expect it might because of the fact that energy is gonna keep going up.

The Federal rebates are gonna be running out, or phased out after this year. I went with Sunrun, but I have battery issues and the load shift doesn't seem to be set right. And I have an ongoing problem with them, not responding. I'm getting the Sunrun-around, between the salesman that sold it to me, and then Sunrun. They were also supposed to get back to me and to get me in touch with the battery specialist, and then, they were supposed to do this and that, but I still haven't got any information on any of that. It's been about six weeks that I've been trying.

A friend has Sunrun and he said it was really good. Costco also sells it and we’re Costco members. Those things spoke volume. A buddy of mine also recommended Sunrun and the people who sold me the solar, Horizon, promised me an iPad. I got a mailer that said if I sat down with them for a presentation and if I signed up, I would get an iPad. But I never got that. So that was the only bummer thing about it. I called at least once a month for three months. They said they would mail it but it never happened. I was really bugged out about it. After several months, I gave up and stopped.

My coworker and my brother-in-law both got Sunrun. Sunrun checks the roof and the front thing. They tell you when they would come and who would come. Their reps are very good. They call and they do what they have to do. The installation of the system went well and was done in one day. My energy bill has been a lot cheaper since I have had it. I recommend this company. Try it.

Not as promised by salesman Anthony. I was referred to Sunrun by my neighbor as several other homes have used Sunrun as well. Anthony talked a good story and promised that I wouldn't be paying very much more than the $77 a month to Sunrun and that anything to Nevada Energy would be minimal. WRONG! First month was $206 for NV Energy and the 2nd month, $246. That's NOT including the payment to Sunrun. I have reached out several times with emails and phone calls to Anthony and the Sunrun office in Henderson.

The power plant by us is closing in October and our electric bills are gonna go way high. Then, I made a phone call about solar and Sunrun called. We had a good interaction with their sales rep. Also, when we had a broken panel that we did not know, their people came out to fix it right away. So far, Sunrun has been great. We are very satisfied with our decision to go solar and our bill is less. We, however, got too much sun in the backyard because they had to cut down trees. Still, we already recommended one friend and he got it, too.

I heard that solar energy is energy-efficient, so I looked into solar energy services. A family member that went through Sunrun's schooling told me about them. My enrollment experience with Sunrun was easy and it went smoothly. The interactions I had with the customer service reps were great. So far, my experience in going solar has been great and I would do it again. It has helped in saving on energy costs. I am very satisfied with my decision to go solar and I would tell my friends that getting Sunrun's solar energy services would be the best decision to make.

I've tried to go solar three years ago but it was so hard to get started. Lewis, a friend of mine, told me about Sunrun. My credit rating is a little bit low so I used wife's credit. A lot of people had that same problem. They were signing on but they just didn’t qualify to do it. With the plan that we have with Sunrun, we just pay in the first month. Our bills have also been less. We’ve been paying $15 a month, which is just $7 for the meter and $8 for our light. I've already got Sunrun two sales in Chicago. Solar is clean, free and something that anybody could do.

Sunrun tried using a forged contract they obtained by fraudulent means to increase the monthly payments of 230.32 by voiding this contract dated 2/3/17 and submitted one dated 2/16/17 with a starting monthly payment of 295.65 on 3/8/18. Sunrun told the CSLB Titan Solar Power in Gilbert AZ did the install. All my paperwork from the Building Department, Bond paperwork and PG&E have Freedom Solar as the installers. Titan Solar Power is not licensed in the State of California so how could this be? It’s fraudulent on the part of Sunrun.

We tend to trust Costco vendors and have learned about Sunrun through Costco. We decided to look into solar energy services due to our electric bill and the hot summer and we're very satisfied with our decision. The enrollment experience with Sunrun was good as they did what they said they were gonna do. Also, the installation went smoothly and the installers were professional. Sunrun was legit and they did well in keeping us informed of statuses. People might get a better deal somewhere else but with Sunrun, the price was right, it worked, and the experience was all good.

I have called Sunrun about 10 - 15 times within the last month to have someone come to take a look at a leak in my ceiling that may have been cause by the initial installation of the solar panels (I originally bought the panels from another solar panel company, but Sunrun bought the company and the warranty that I still have on the panels and service). About a month ago I called Sunrun to have someone come out to look at my ceiling to verify if the leak was caused by the panel installation. They sent someone that did not have any equipment to do an actual check. The technician told me that I had to open the ceiling myself and once I find the leak to call them so they can verify it. So I opened up the ceiling myself and the next day it rained and I found the leak. I called them again, and they said they would have a technician call me to schedule an appointment, that was about A month ago.

I decided to have solar energy services due to its benefit to the environment and Sunrun was the one that was contracting with my local installer. However, enrolling with Sunrun was more complicated than I thought. There was a lot of paperwork including permits and authorizations to have the system cleared for operation. Also, I didn't understand the terminologies so things got delayed a couple of months. It was a matter of going back and forth to make sure I had everything. They could work on making the terms more understandable to the layman. But other than that, their system seems to be working fine. The cost is pretty much even to what I was paying, but Sunrun is just producing energy as a renewable. Going solar is making me feel like I'm doing more for the environment.

Sunrun is a very professionally done service, and I'm very happy and pleased with the way it is working. Enrolling with them was very smooth, but there was slightly more time taking since the county where I live have more strict rules on doing any permits for installation. But all other things went exactly as I was explained in the beginning. Dealing with their customer service team has been perfect. Though there has been only one surprise issue last month, the system has been working very well and it is offsetting most part of what they explained and promised. Sunrun makes me feel a bit more responsible towards my environment and that I am contributing towards a very good cause, and it has also helped me to take control of electrical expenses. I’m absolutely satisfied and I recommend it.

I got an electric bill for $256. I told myself that I can’t have a bill for that amount, so I investigated solar. I had two companies going on at one time. Solar City gave me a better deal pricing because they gave me one fee, whereas Trinity, the pricing goes up 2% each year. I chose Trinity because they’re Christian-based and also because of their help. My friend had solar panels through Sunrun as well. I got in touch with them, had an excellent representative who made the enrollment process easy because he did it all and everything went smooth. Trinity was very instrumental in getting me hooked up with Sunrun and the representative that took care of me. Right now, my bill is much less than what it was and I am satisfied. Go with Sunrun.

Had Sunrun come out to do a evaluation, they offered me a very good deal. I signed, however a few weeks later they removed on the deal saying the deal they had offered me had expired. I then contacted people higher up and got my deal reinstated, got thru the permits, planning, and even scheduling the install then they called and said they don’t install on houses with open beam ceilings any longer. Funny since then I have run across three salespeople and they know nothing of not doing open beam ceilings.

We saw Sunrun at Costco. Their rep, AJ, came out, gave us the information on how it would go and I thought it was a good idea. The financing was not going to cost anything more than the monthly bill averages out to, so it was a very easy decision. My wife did some research and found out that Sunrun had a very good reputation for doing good installation. So, we went with them. Also, the customer service was great. They scheduled things out, but there were a couple of little delays along the way. Schedules didn't always work out exactly the way they initially planned, but they communicated well and they definitely kept me up-to-date.

I was interested in seeing if I could save some money with solar energy and I liked the Sunrun presentation better than some of the companies. However, the savings was not as much as I was hoping for. The first two months, I got a small amount of $6.7 and $7.7 back but the next month the weather was hot and it was about $165 that I had to pay. Nevertheless, Sunrun did a good job with the enrollment process and they seemed to be concerned and interested in me as a person, so I was happy.

I saw that Home Depot and Costco had a Sunrun representative. I haven't heard of them before but after further research, I realized that they're one of the biggest solar energy companies. I've been interested for quite a while to get solar but I wasn't sure who I wanted to go through. I was very curious. We have multiple plug-in cars since 2013 and since then, I've been more aware of how much electric we consume. Also, my wife has a Volt and my daughter who lives upstairs has one too.

We moved to a new house and the cost was so high from the previous energy provider. The electricity price keeps going up every year, so my wife said that we go solar. I regularly shop at Costco and I see Sunrun all the time at the entrance. The Sunrun reps came to our house and they explained the different plans that they have and the financial estimate. They looked at the roof and explained to us whatever we might need for our house. We signed the MOU or something about the price of the panels that was going to go up. Everything was very good particularly the price. After we signed an MOU, the technicians came to check out the roof if it was up to par for the solar panel. They let us know some of the issues that the roof has, so we had to take care of that. Then, the solar installers came and installed the solar panels.

When I called and talked with Gibson from Sunrun, we had a long conversation and after I got off the phone with him, I was convinced. Their reps were absolutely fantastic. They were very professional and informative with no pressure. They gave me the price I was looking for and we had a deal. I was getting my electric bills about 550 the month before, and it dropped down to 200 and ended up down to less than $25. But I got my bill today and it’s back up to about 331, and I don’t know if that’s on my end or not. Still, I would tell others of my experience and give my number to call, and I have done that to several people already.

Going solar is a good idea and we considered Sunrun, SolarMax and Solaris. It was very close. What tipped it was that Costco was behind Sunrun. We felt that they wouldn’t back Sunrun unless they were a solid company. Plus, we had a corporate membership so we got some money back on that. But it seems like they don’t have their finances or their finance situation in line.

When I was tired of paying the high-priced APS, Sunrun had the best opportunity and sales pitch. However, their system crashed the first week the panels were up and it took them two and a half weeks to get out there to fix it. For a company that's getting big in Arizona and for the number of panels they have up right now, they don't have enough technicians in the area to do service. Although the compensation for the system being down that they gave me was not adequate enough, I had no choice but to take it 'cause that was all they were offering. Otherwise, I am satisfied with them. I also liked that they're tied in with Costco so they gave me a good incentive for being with Costco. I'd recommend them.

A Sunrun sales rep showed up at our front door one day when I was at work, and my wife thought it was valid enough to have them come back. They did, and since then, we had the solar panels installed and we’ve been happy with it ever since. We had contacted three other companies here in Las Vegas and talked with them, a couple of which happened to be when we were in the bankruptcy, so they didn’t wanna talk to us. And then, we were working through one sales rep with another company. Evidently, they couldn’t find time to meet with us. So, when Sunrun showed up, we went with them. Everything worked out really well as far as I was concerned. Any time we had questions and we called, they were timely with the correct answers.

Sunrun has done everything that they said they would do and also installed everything in a timely manner. They were available in our area and the enrollment process with them was all good. Their guys did the installation on a Saturday and worked around our schedule. It was a big crew of people. They came in, did the job and were gone in a few hours. We’ve enjoyed having the Sunrun equipment, which is on the back side so they don’t distract the house. Since going solar, our electric bill has gone down considerably. Although it's not winter months yet, I suspect the electric bill would go up as there's not as much sunlight during that time.

We have a Costco membership and Sunrun have salespeople there in Costco. We happened to walk by and I grabbed a little information handout. Enrolling with them was easy. We were quoted a three or four-month timeline from start to finish, but we were done in two months. The installation went excellently. It was done within a day, although there was one small little hiccup, a caveat that they should have mentioned from the beginning. The installation team needed access to power, but the power to the house had to be turned off in order to install the solar.

I liked Sunrun's pricing and I'm glad I signed up with them. There were little things that didn't go well during the enrollment process but they were out of Sunrun's control, so overall, it was fine. The sales rep came over twice and as far as expertise and professionalism, she was really good. I feel good about harvesting sun energy although I feel stressed about having to pay the bill. I'm still monitoring and I won't know if Sunrun is meeting their commitment until the end of the year because it's based on a yearly total amount of energy they guarantee to produce. So far, it's been on track and everything's been good. Also in my situation, the solar panels look cool. They're all like one piece, so it's clean.