Sunrun Reviews

My electric bill was ridiculously high so we looked into solar energy services and got Sunrun. They let me make payments. Enrolling with them was super easy as well. It wasn’t working properly for the first couple of months and so we had to have them out a couple of times and the customer service was excellent. Their people all spoke English and that was huge. I wasn't calling India or the Philippines. They made it easy. I could ask them something and they took care of it so I love it. We also bought Sunrun’s Brightbox battery as back-up. My daughter has Sunrun but they didn’t put enough panels on hers, and they didn’t give her a battery back-up either. She needs hers to be upgraded. But other than that, ours has been perfect. I'm totally satisfied and I’ve enjoyed Sunrun.

I am very happy with Sunrun and I have given their number to almost all my friends and whoever is interested in solar. Signing up with them was quite easy and I had very good interaction with their customer service. Since the installation, I am able to save a lot of money on my electricity bill. It used to come very high but now, I’m very happy when I open my letter. I have to pay a little more in the winter time but I’m hoping very good savings in the coming summer. Overall, my experience has been very good. There are many solar companies but I like Sunrun better. The others have different options which are so confusing that I never liked it. Sunrun is so simple and I considered it number one.

I had Sunrun in my previous home and I did a quick comparison between other providers. The customer service was a big thing for me, and they had a rep that came out to the house that always followed up and went over the procedures with me compared to other companies. With Tesla, no one comes to your house and everything is done via phone. I do not like not knowing someone face-to-face, getting a handshake and signing a contract in front of someone. I like the personalization with Sunrun compared to others.

When our roof was originally inspected by SunRun, they told us we needed a new roof in order to move forward with installation of solar energy. We informed them that we had a new roof put on 6 years ago with 30 year architectural shingles and had ALL the sheathing replaced at that time. Why would we need a new roof including sheathing replacement. We disputed it without prevail. So we agreed to the roof replacement because we really wanted solar.

We were planning on getting solar just because we’re having some disputes about the PG&E and accountability with the fires in California. We live in Vacaville, which is particularly hot in the summer. We get a lot of sun and we thought we could minimize our bills. Also, if there are blackouts or power outages, we would have a battery for backup. We contacted a couple of different places. Elon Musk’s company was the first one we contacted, and they were expensive. And we weren’t gonna be able to get a battery with it. It was back ordered. So we decided we weren’t gonna go with that even though we had somebody come out and do the consulting. We found Sunrun through Costco because we shop there. It’s near our house too. They came out and did a consultation and the price came about $3,000 lower. It also came with a battery. We decided to go with Sunrun.

Greg came to our house to talk to us about Sunrun. He explained everything in detail and it sounded good and I liked the idea of not giving Duke all my money, so we decided to do it. Enrolling with Sunrun was very easy and I’ve been satisfied having made the switch to solar.

My bill has tripled in the past 2 years after putting in SUNRUN PANELS! RUN from this company!!! And do your research! I just received a $6000.00 dollar electric "TRUE BILL" FOR THE YEAR! That is 500.00 a month plus the monthly payment to Sunrun of 250.00! I went from 350.00 a month to 750.00 a month! This company is horrible. The customer service is THE WORST EVER! Their so called service man did nothing! It took 2 weeks to have someone come out, he came 2 hours early. I believe to hopefully miss me and leave! He refused to write anything down and told me to go ahead and take SUNRUN TO COURT!

Updated on 02/18/2019: If you read our previous reviews SunRun did send out a technician to look at our roof from the leaking. It was determine that it was Sunrun’s fault. The technician explained that the panels were not installed properly and they screwed the panels into the tiles which in turn broke our tiles and ripped the paper. It was not probably sealed and then the workers broke several tiles while installing. The technician fixed the leaks temporarily but says we will need to have it reinstalled and our roof fixed. We should call the company back and we are unable to get anyone to respond. The company did respond to our Consumer Affairs and left a number of someone to call. I have several times over the last several days with no response from Victoria. DO NOT USE THIS COMPANY. It has horrible customer service and now we are dealing with a leaking roof and damage to our house from the leaks.

I was a lineman for 39 years and so I understood about power and the process involved in getting solar energy services. Some guys from Sunrun came here selling a solar system for my home. The enrollment experience and their customer service reps were both great. It took about a half a day to install the system but when I first got Sunrun, the gentleman who sold it to me said that my power bill from Duke Power wouldn’t be any more than $20 a month. I got a bill last week and had to pay $111 for last month plus $120 for Sunrun. The month before that, it was $50. The man from Sunrun wasn’t honest with me about it.

I live in New England and we can have snow and hurricanes and we can lose power. I was looking to be able to have an alternate power source to back up particularly my heat and refrigeration. I looked at emergency lighting. I priced out and looked into a generator as well and then decided that it was not what I wanted. Meanwhile, somebody had told me that solar was not offering a backup battery and that same person told me two companies were the ones to look at, one of them being Sunrun.

Don't get me wrong. I am excited to be on solar... However... As far as customer service goes... it's awful, and having gone through the experience, and knowing what I know. I honestly would go elsewhere for my panels just have a better experience with customer service. Best part... I have a leak in my new roof. And I get to pay $200 to the company if they don't find themselves at fault for the leak... The leak in a roof that didn't leak prior to the installation of the panels... And is only 2 years old.

My husband wanted to see if getting into solar energy services would make life easier as far as being cheaper and more affordable. I was dealing with a different solar energy company, but they weren't doing the things that they needed to do, My representative, in the middle of everything, changed companies and went to Sunrun. The enrollment process with Sunrun was easy. Sunrun did what they were supposed to do much better than the last company. As far as installation, they came out when they said they were gonna come out and they met every appointment, so everything was good. I also called customer service last week and they were very helpful.

A gal came around our neighborhood and she was talking to us about Sunrun. She was a very sweet girl. My so-called daughter, an adopted gal, has lived here in Casa Grande for years and I was unaware that she had solar power. Just before this Sunrun gal came, my daughter had sent me a message about how the federal government was changing things. So when this gal came by, I decided to talk to her and my experience with Sunrun has been wonderful. They've been very nice and considerate. They, especially the gal, have always answered my questions. She was very gracious too. She still corresponds with me when I have questions. She's still very aware of things that are going on in my life and keeps in touch with me. It's quite a nice experience.

I had a ridiculously high PG&E bill so I got interested in getting solar energy services to get a bill that is more affordable and to be more environmentally sound. A friend and his wife spoke highly of Sunrun so it piqued my interest. Their home is a two level and has a lot of similarities, so I knew that their situation was similar to ours. I figured if it works for them then it would work for us too. When I enrolled with Sunrun, their process was not too bad. I started off over the phone and on the final stages, I had to have people come out for the inspection.

The Sunrun reps came to my house and introduced themselves. I liked their presentation and the gentleman giving it made it very simple to understand. I enrolled with them and it was a really easy process. I called their customer service when I had a couple of questions and they answered them. It was all top-notch. Since going solar, our savings have been remarkable. My previous bills from SDG&E were averaging about 200 and now they're down below $50. Plus, I don't have to cringe every time I get a bill from SDG&E. Sunrun has been very accommodating and the savings have been exactly what they said it would be. I am 100% satisfied and I'm sorry I didn't do it earlier.

I'm happy with Sunrun’s service. It’s excellent but their app is horrible. It's the worst in the market. It doesn't operate properly and I should not have to use a different app to get the information that I need to look at my own system. Their app is not up to speed. So Sunrun needs to fix and update it. But other than that, I love Sunrun. I love having a zero bill. Sunrun was a great investment and I'm glad that we did it.

Sunrun was pretty much known in our area. Enrolling through them was easy and they were able to answer all the questions I've had during the process. I have purchased the Brightbox battery and I use the prepaid monthly option. We got it because we have peak hours here. The battery stores power, and when the time comes at its peak, it’s gonna use some of the power that is stored in it. Since going to solar, I check two websites. One is to make sure that it’s running, and the second one to monitor daily usage. Then I compare it to how much usage I used from my power company’s website. I'm satisfied with my decision going solar. It has reduced my utility bills quite a bit.

My experience in enrolling with Sunrun was good. Everybody that was involved kept me updated on the process and what was going on. I thought there was a little bit of a time gap in between getting the panels installed and getting them turned on. But I know that has a lot to do with the power company as well. But since the installation, the experience has been pretty good so far. I had definitely noticed the cost savings.

When I looked into my new house getting solar for it, it never occurred to me to try Sunrun again. I got my solar 10 years ago from REC Solar, which I got through Costco. And then REC sold out to Sunrun. Sunrun inherited my business and it was fine until I started to have solar issues, and my solar wasn't working at all. When I would go online, I noticed that my solar wasn't working so I called up Sunrun. That was two years ago. Sunrun didn't get back to me for a while. Then, they said, "Oh, it's not our fault. It's the makers of the panels." I said, "Well, whatever. How do we deal with this?" They sent out a guy but it took forever, and finally the guy came out and he said, "Oh, my goodness! Well, you're not generating any solar. This is a bad problem. I'm gonna make my report, and you'll get a call from somebody within the week."

My neighbors got Sunrun. I spoke to them about it and it seemed like a good deal at the time. I decided to go with Sunrun. I like the way they got the price set up, so I can pay for them. I’m having trouble having to pay extra bills to Duke Power because it ain't making enough power. But we have had a lot of rain and cloud in this past year. It was easy enrolling with Sunrun but it was difficult understanding what they were saying. They were going through stuff so fast but I went ahead and went with it. My power bill during the summertime usually runs close to 200 to 250. And with Sunrun right now, the most I’m having to pay is 80 and most of the time, a little under $10 to Duke Power for the management of it.

Going solar was a no-brainer for us when we got transferred here. Costco had a deal and knowing the warranty, service, support and the backing of Costco, I would get the benefits that Sunrun offers. On top of that, compared to some of the others that we looked at, we had that confidence in Costco. The whole enrollment process with Sunrun was simple and the installation was seamless. The installers did great but not long after our system was installed, I did not feel like it was performing at all. We have a big system with 46 panels and I was still getting some nasty bills from the electric company. When I called Sunrun customer service to talk about it, they weren't as supportive as I would've liked.

My system was installed in March of last year. At the time I signed up it was part of a promotion with Home Depot, which included a $250 Home Depot gift card. I have never received this! I called customer care today and was told that the sales rep did not enter the promotion therefore I am out of luck. The rep no longer works for Sunrun but I was able to get in touch with him, and he stated that the reps did NOT have to enter any such promotion for the customer to receive. Either way, I never received what I was promised.

Had our solar system installed in May 2018 and the rep after all the calculations reassured us that our electric bill will be lower than before. And now we have $195 monthly bill from Sunrun and exactly the same electric bill as before, absolutely no changes. This company is a scam. Never use their services and don’t believe them.

Updated on 02/23/2019: Sunrun answered my complaint Victoria ** at ** weeks ago. I have called and left 4 messages on voicemail with no return calls. I spoke to others in Sunrun. The manager that moved out west is working on it they say for almost 2 years. Never hear from him. Last time we spoke I called him and he said, "It is in the West of America. Call them back." No customer service help at all. Read it over 4000 reviews since January 2019. Look online at the lawsuits they have. Not a honest company at all.

My parents found Sunrun through Costco. They told us that their energy bill got lowered and it was something that intrigued us. They referred us to Sunrun and it was very easy to get enrolled. Everything was just positive with them. We went from paying bills at 130 to 150 a month, and now, we only pay 57 a month. We are very satisfied with our decision to go solar with Sunrun.

I tried to get Solar panels at the prodding of XFINITY. At first their customer service was great. They made plans for me to go Solar. Next, I needed to change electric providers, Think Energy. I was approved and then they started to fade away. Occasionally, I'd get a text. When I pressed them on the issue, I was told that I need to change the pitch on my roof. Then I was told that I needed to change the shingles on my roof.

We’ve been with Sunrun for almost three years now and in the beginning, they were really good about being lenient. We then got caught up on stuff and when we got behind by a month recently, they were pushy. It’s like email-text-call, email-text-call, email-text-call. We’ve had solar on two different houses and I definitely would never lease again. I would either purchase or not have it because a 20-year lease is ridiculous.

This company is a sham. We have had the system installed less than a year. Have had the battery replaced and the signal moved into our home. We are paying more with our electric bill and SunRun, than we did last year. We were told the opposite. We have a banging coming from our roof since installation, which we have been vigorously complaining about since installation. One of the "service calls" we were told one of the panels was not fastened down! But, in their brief visits, they hadn't heard the noise.

System was installed last spring and activated worked very well until December 5th when production from largest unit quit. I didn't discover it had quit until December 18 when I noticed 1 of the control boxes was blank. Called customer support and was told someone would call me and setup a time and date to check it out. Never got the call! With Christmas and a December 15 death in my immediate family I did not follow up until January 7 at 11:19 AM and again was told someone would contact me to inspect the system that has been out of service for over a month now.

I got some few quotes from everybody, but Sunrun looked like they were nearest one around here. I made an appointment, and they treated me right and explained everything good to me. Every time I call them, I receive a good help. I appreciate that. I like the set-up of the panels, and if I ever need more, they told me that they will be looking at my monitor and electricity and they will come to install more for me. I pretty like that a lot. I pretty much use a lot of electricity because I have animals and my family is always coming over to my house. And going solar cut my bills way half of what I used to pay before. I’m glad to have Sunrun. They really help people to understand about the bills and they have very good customer service. My experience was good. I really like it.

Working with Sunrun was very good. We got in just under the wire for some regulatory changes in our state, which was nice. And then it took them a while to get the system installed because of the backlog. One issue that surfaced during the installation process was that some wires weren’t run correctly by the installer. When it came to the attention of the company, APS, our utility came out and discovered it. They resolved it right away, apologized, and then got it back up and running in short order. We've never had any problems since we’ve been actually going live.

Sunrun makes promises they don't keep. They also don't take any responsibility for damage done to your roof. I double and triple checked with everyone at Sunrun that if they did any damage, they would stand behind their company's reputation and repair it and they assured me they would, but they haven't. After the installation of the panels this summer, we had no rain until recently... That's when we found 12 leaks in our roof/ceiling. I called Sunrun who sent a technician out. He said they would not take any responsibility for the damage to our walls or brand new carpet because the paper under the tile was too old. I asked why none of the 4-6 men (engineer, supervisor, installers, technician) from Sunrun that had been on my roof ever told us this before installing the panels. We're in our 60's and don't climb on our roof, so they should have told us.

When a salesperson wants to sell the product always promise you things. And this is what happens in my case, he asked me for 3 referrals, so he can get more sales and told me that he was going to give me a gift card for those referrals. 2 months later he has not call or text, but when I give him the referrals he was calling me every day to know more about his sales. This is sad because Sunrun has done a good job, but their representatives are giving a bad image. I will recommend the company but I will be very careful with the dishonest representatives. Be careful with Patrick **.

My roof is leaking and I called a roofer to repair the leak. He told me that the leak was cause by Sunrun's installation. They only used chalk when they installed the brackets, no flashing was used. They also damaged my new roof shingles in many locations on the roof. They refuse to fix their IMPROPER installation or the leak in my roof, not to mention the damage to the shingles. They even have the nerve to charge me to remove the panels so their mistakes can be corrected. I don't know what to do to get this nightmare to end.

I have solar panels on my house that I bought from Sunrun. I had to set up an appointment. They came out and installed them. They were awesome. They showed me how to use my little panel, which was nothing, other than turning an on/off button. The installer said, "When Edison comes out here, when they turn it on or when they tell you that you have the approval to turn it on, you just have to flip this switch." He said, it would probably be a week but it was actually a day. I also got a Christmas card from the sales rep, so that was nice. I have noticed a difference in my billing and usually, I have a negative bill through Edison. I won't get my bill until the end of the year. But I know my solar panels don't produce enough energy to cover my entire electric bill and that's okay. I knew that going in. I had a good experience with Sunrun.

My neighbors all have Sunrun and they told me. I followed their advice and I got Sunrun too and we were very happy about it. Enrolling with them was very easy. I got the loan from the company right away and they scheduled and came on time. Their reps kept getting in touch with me until everything was all set and even after it was all set, they still followed up. Everything was perfect and I feel great about going solar. They sent the February bill and the yearend, they do the true-up and then they figure out how much I save actually from using PG&E every day. Once a year, they'll figure out to calculate how much I have generated or how much I have to use PG&E. Sunrun is very dependable, very trustworthy, and they did a good job.

I've been with Sunrun for four months now. The last month has been good but for the previous, it wasn't as the panels and the outside box were not working. In the beginning, dealing with the rep was not so good. From when I started to getting heated, it was handled awesomely. This is the first month that I got my bill and I like it. However, if Sunrun would’ve been more thorough in the beginning, I would’ve probably not gotten it. The whole reason I got it was that I wouldn’t be without power during an outage. They said that the batteries were not available, but whenever they are, they'd put me on the list to get some. It was probably gonna be a courtesy type of a deal, and I was okay with it. I called them last month to see what the status of the batteries was and they told me that I was not eligible for it, and I was told I was. I don’t think they knew the rules.

We had priced solar energy services years ago and was quite expensive. We also had to make sure that we had a new roof before we would go forward on it. In the meantime, we kept pricing it. When we started shopping, we were hearing the average price to be about $40,000. When I talked with Ron over at Sunrun, the price that came in with the battery was way below how much I thought it was going to be. Also, I was able to get it during a 15% cash card deal where I got the rebate back.

I always thought solar energy service was a good idea, that the sun is good to use as energy. And I was hoping that it was gonna make my bills be a lot lower with the electricity. Sunrun was the only one that came to us to talk about it. So, we went them. Enrolling with them was very easy. I never had any issues with their reps. They always answered my questions. It was also the same with the installation. The only thing is the design team or whoever decides what goes on the roof—I’m a single-story home and I’m between two two-story homes, and I don’t think that they put the panels where they’re supposed to be because a lot of the time there’s shade over it when there should be sun because the house is blocking it. But I’m very satisfied with going solar. The bills seem to be going down a little bit. I’m very happy right now.

I wanted solar electric. When we checked around the area, Sunrun was the place that was recommended. I signed up with a thing where I would pay it off over 20 years. And then, after they got ready to put it in, I said I'd rather just pay the whole thing off. And that's been a little of a mess because I paid the whole thing off, but they were still billing me for monthly payments. They never really straightened that out. And if I go with the monthly charges, it seems like it would have been a lot more expensive in the long run.

Getting solar energy services was something I wanted to do for utility companies and to protect the environment. Signing up with Sunrun was easy. I had a rep in my house at one point, and then I dragged my feet a little bit. I didn’t do it online but I spoke to somebody in California, and we worked out the details. The saving hasn't really been that great, and I need to get them out and check to make sure everything is working properly because it’s wintertime and my bills are exceeding what I think they should. But everything has been fine. I haven’t had any problems with any of the equipment and I didn’t really have any need to touch-base with anybody.

My brother-in-law down in San Diego had Sunrun installed a number of years ago and he kept telling me, "Look, you need to, you need to." Finally, I got on the computer and looked it up, and I said it sounded pretty good. A representative came out and sat here at the house with us, went through the whole program and we filled out the paperwork. The rep was fantastic and I've never had anything run that smooth before in my life. Sunrun also seemed like they had the best package altogether. I was looking at the paperwork and I was looking at the time that it would have to go up, and then when I called around, they got some recommendations from some other people too.

So we recently got panels on our roof and at first it's like every other sales person. Nice and promising you what you want to hear. Beware of everything they tell you and make sure you get it in writing. We were told that we could get netting for our panels if we got critters like pigeons. Nope it wasn't in writing so they want to charge us $900 out of own pocket to get the netting. Do your research. There are other companies that do it for free. Also after you sign they forget about you and you have to either call and get info or do the work for them. I had to call my HOA multiple times. Then you'll get a contracted company that doesn't care of your home. They're just there to put panels and get their money. After you get the panels on you'll get an email to turn on your panels. So yeah after you sign you don't see, deal, or communicate with Sunrun unless it's for your payment.

I wanted to help the planet out a little bit and save some money so I decided to get solar energy services. Signing up with Sunrun went well, and I like their salesman and representative. I’m paying Sunrun for my electricity, and I thought it's a fair price to pay for 20 years. I didn’t buy the system and I didn’t have to make any investments. But I’m finding out now that I could have gotten a better rate. I didn't get the best rate for myself. So, I’m a little disappointed that I’m locked in at the price I did. Also, when I had a problem and I was trying to get some information, the lady that answered my call was very nasty. I’m unhappy with the amount that I’m paying now but I’m very happy with my decision to go solar.

Solar energy was offered to us with the housing program so we still had an option whether or not we wanted to do it. It didn’t sound like a bad deal so we went along with it. Our enrolment process with Sunrun took four months, but they took care of everything. They were on point with the information I was given. They showed me the paperwork, had me sign it, explained everything to me, came by the house, and sent emails of what needs to be done which I did. During the installation, their crew explained everything. The installation was all done within that day. They didn’t come exactly when they said, but that was because it rained so they had to wait for safety measures. Other than that, everything was on point. If you have the opportunity and you can afford Sunrun, do it.

I liked that Sunrun's program had a lease and that it could bring my monthly electricity bill down. Enrolling with them was really easy. The salespersons asked me for a year's worth of my electric bill and explained to me what the monthly rate was. They also warned me about a electricity rate increase that was happening soon. Sure enough, that increase did happen. Thus far, I'm happy that we went solar through Sunrun. It ended up saving us money.

My husband signed for these panels and we had a few issues with connection and then with damage to the equipment. We ended up losing the house in foreclosure. The property manager from Bayview Loan Services was suppose to complete his paperwork and have the service transferred to the new owners. He never bothered and neither did Bayview. Sunrun is now harassing a DEAD man and refusing to contact the new owners for the equipment. So read your contracts CAREFULLY before you sign anything.

We were going through looking at other installers of solar services and there were some actual videos of Sunrun from Costco. Also, there was a friend of ours that had Sunrun installed at their home in another little town and they didn't seem to have any problems. However, our enrollment experience with Sunrun's program wasn't easy. We had to jump through a few hoops especially because we paid for the whole thing. We had to end up going up and getting a cash-type thing from Costco, so we could pay for the whole thing because of some little technicalities, but it got done.

One person from Sunrun came to my house. He made appointment and we went for the system. We are happy with that decision. We got really less bill. I only pay $14. I paid more than 120 before so I’m saving $100 per month.

I have about 30 solar panels on my roof. Instead of saving money we're spending more. Our bill went up 150% more than we use to pay before we had Sunrun install their system. Lots of back and forth and no solution. Finally someone got back to me and his answer was that I must have a short somewhere that's why our bills went up. Now they tell me I can remove the panels of my roof cause we have a 20 year contract but we didn't signed up with Sunrun. We signed up with NRG which they were bought out by Sunrun. I will not pay another penny to Sunrun and will see you in court. I WANT THE PANELS OFF MY ROOF OR I WILL REMOVED THEM MYSELF (fraudulent services).

A couple of years ago, I looked into Sunrun and I had a representative come out here. I didn't understand the whole concept of it then. I would love to have done it but I couldn't afford it. My electricity bill during the summer averaged to $400 to run my air conditioner. And then one of my customer told me about how Sunrun lowered their bill and their NEM charges, and they explained a bit about what those charges were. I understood it better going into it. So, I knew a bit about what to be expected.

My experience with Sunrun was super fantastic. I had thought about having solar panels put up before but it's so expensive. I couldn't afford to do it. But my neighbor across the street was having solar panels put up and he told me that with Sunrun, it would probably not cost me anything to do it because I've had a house since 1963. I told him to send the people over the next time they came over and a few days later, these two guys came knocking on my door. They introduced themselves and I had them come in. Within an hour and a half of them talking to me, me asking questions and them giving me answers, I said I would do it.

I was hearing rumors that HELCO would be raising their prices and I even got a note saying that they were. So, I tried to go for a more efficient use of energy. I helped my daughter through the process of installing the Sunrun system at her house and she recommended them to me. However, it took so long for the process to start.

I looked into solar energy because of the high cost of electricity. I enrolled with Sunrun and I filled out a lot of papers, but it was fairly easy and it was excellent with their reps. Also, the monthly bills are lower.

Enrolling with Sunrun was difficult at first. The first person we talked to didn't really call us back. But we got a new rep, Ellie, who was recommended by a friend. She got us set up and answered all our gazillions of questions. We talked all the time. She would almost always pick up my call instantly and have somebody on the phone to help me on the spot.

We’ve been thinking about solar energy service. It’s not a bad idea. There’s a relatively new set of developments along the freeway that we drive with some frequency, and then a lot of those houses were built with solar. We could see them all the time. One day, Bob came over and I saw a Sunrun truck. I went to talk with him and saw what they installed. And so, I called Sunrun. We talked with a couple of other people and decided we like Sunrun.

The Sunrun installation process was very good. The men knew what they were doing and they did a good job. I've had Sunrun for four years now and so far, everything is working fine and we’re doing good. However, they didn’t send anybody here when we had one issue about turning on the power. So, we got that taken care of. I turned it on myself. My experience with Sunrun has been very good overall and I’d tell a friend to go ahead and get Sunrun too because it helps with the electric bill.

We have bought the house we're living in a year ago. Before that, we have wanted to use solar, but we knew that we were gonna sell our house, so we didn't pursue it and we waited until we got to our new house. I wanted to live in our new house close to a year, but we started the process a couple of months before it was a full year, hoping to get some sun in the summer time. We didn't get a full year's worth of information but the Sunrun guy was able to make some estimates of what he thought we would be having. So far, it's working good. I know we get lower numbers now because it's winter, less sun. But so far, our experience has been good.

Sunrun gave me the most competitive price. It was very easy to enroll with them. Their reps were very knowledgeable and the process was very smooth. Going solar has been very good, so far.

I had high costs of Edison bills. Also, my father was sick and he had to be on an oxygen machine 24 hours a day. When we were strictly with the electric company before going solar, there was a blackout in the area. We had to go about 16 hours with no power at the house and it was really dangerous for my dad because he needed certain equipment to work. So, I thought, just to be on the safe side, I’m gonna get solar. Just in case we get another blackout, at least we’ll have power to run his equipment.

Sunrun came to me through Costco and I went with them because I trust Costco's vetting of vendors. So, I trust Sunrun as well. I also feel a little bit safer because I feel like I can go back to Costco as an executive member and tell them if I was very unhappy with Sunrun. And I feel like Costco will help me deal with Sunrun.

Enrolling with the Sunrun program and installation were all good. The first couple of bills were good. But now I'm having issues with it. For some reason, they're not producing. Their reps came out and replaced a part that was already rusted. In the last month's bill, my Duke bill was $130+ and I also had to pay Sunrun $130+. My bill completely doubled. Normally, for heat and AC, my bill doesn't go over $150 a month. I thought we were gonna save money. So, I'm very unhappy with Sunrun. When my husband called them, the lady told him that there was nothing that she could do besides put a report in for an analysis on our account and that someone would call back the next day, but nobody did. That was almost two weeks now. If I get another bill from Duke this month with the same issue, then we got some problems. So far, Sunrun is not working for me. I wouldn't recommend them.

Enrolling with Sunrun was relatively simple. The person that came here to the house was fine. We talked to him and he was pleasant. It was both an easy and good experience that way. But I did not get the impression that the solar panels were a lease as opposed to owning. I would recommend Sunrun but I would tell them about what my experience was.

I was looking into solar energy and I heard about Sunrun through Costco. I also checked out SolarCity but I went with Sunrun because SolarCity was having initial problems with their battery. I applied in February but the system didn’t get installed until May because that was when Costco finally came with a decent price for the product. In the interim, I got all kinds of options, leasing, owning, and payment plans. So, as I went and listened to the options, I went with Sunrun because of the battery and with them, I just pay the upfront leasing part in full.

We're green oriented and are very interested in doing what we can for the environment. I had solar energy on two properties. We wanted to take the lakehouse and we made sure we did solar there, too. After talking to Doug for about four different times, we decided to go forward with our project with Sunrun. So far, they did everything they said they were gonna do. We had complications with the internet and the satellite and the techs came three times to get that right and there were no extra costs. We're also supposed to get an energy rebate and we're gonna put that money back into the cost of the project. Since we haven't heard a thing, keeping us posted would be an improvement. Still, we're very satisfied with Sunrun. Compared to SolarCity, if I had to do this again, I would go with Sunrun. I double checked as they were doing the project, and I'm pleased with what happened.

It was all easy enrolling with Sunrun. We ended up going with them after three years of extensive research and interviewing seven companies. I’m an attorney and their contract was the easiest to read and was the fairest of the seven I spoke with previously. I also follow the CEO on social media and I liked the way she set up the company and what her purpose is.

Please do your research before choosing a company. Don't make the mistake of trusting a business because they advertise at a big box wholesale. Ask the quality of the solar panels, my panels are one step above the lowest. The installation caused damage to the roof. The customer service is pissed poor and follow up is null and void. Once installed they could care less.

I had Sunrun install solar system in my house back on Sep. 2016. Two years went by and I was enjoying nice saving on power. By Oct. 19, 2018 I noticed that my system is not generating power. I immediately called customer service and reported the problem. It took 4 days for the technician to show up. He did some work on it and couldn't get it to work so he said he will be back in a week to install a communication port so the manufacture of the inverter (SolarEdge) will try to fix it remotely. Two weeks went by and after several phone calls he show up on Saturday to install the com. board and he said he will call me on Monday, he never did.

The price to purchase when installed was $28,000. I paid extra $5,000 for 100% coverage. I had to pay when it was over 98/99%. That is not what I agreed to... Asked for a quote to purchase system was told it would be $23,000 with taxes over $25,000. $17,262 purchase price plus the residual price of the equipment. It is crazy that the purchase price does not include equipment. If I knew this I would have not leased and taken out a loan to own the system... They get the tax advantage and we got nothing other than yearly increases.

Solar energy was way too expensive for us to even think about but after listening to the Sunrun rep, we decided that maybe we could try it. He was very nice and was not pushy at all. In the summertime, when the Sunrun system makes a lot of energy, we do well. Last summer, our ATS bill went way down or we had a credit. But last month, it was like we were paying almost double for electricity. It has been the worst yet between an $80 Sunrun bill and $120 ATS bill. The coldest month of the year, we had a $200 bill.

Sunrun was coming around and they came to the house. I had first tried Vivint but they never showed up or called back so, I enrolled with Sunrun. It was very easy and it has been positive with their rep ever since the beginning. Also, the monthly bills are lower. I’ve already recommended Sunrun.

My husband had studied the science behind solar energy for a long time. He had been talking about something and he just wanted to do it. So, we got an appointment through Costco with Gabe, our salesperson, and the science behind it made complete sense. It was dumb not to do it for the structure we had and the savings we could save. Gabe was amazing. He has been in the business for quite some time and moved from another state so he was very knowledgeable in all of the science behind it. His representation of what the panels would look like versus what they actually do was spot-on.

We had our solar installed under another company, which was then taken over by Sunrun. Since then, even though we are on auto-pay, we consistently get emails, texts and calls that we are behind on payments. This is going on 3 years. Every time we speak with customer service, there is a different reason (they are always apologetic) and a different "fix", but it still happening. It is a mystery to all but not one that Sunrun cares to fix. And don't ask to speak to a supervisor - they "aren't there" or "aren't available" and they will "call you back". Still waiting for multiple supervisors to call. All I want is for them to either fix the issue or stop sending us messages every month that we are behind on payments!

Everything our salesman promised was not true. We still get an electric bill. We still have no customer service responses to numerous emails for five month. We still have not received a check for energy produced by our solar system and purchased by the electric company. 4. We still have not received the referral bonuses. Sunrun sales have not lived up to their word.

I was looking up for solar companies and I saw Sunrun and checked their website. I liked the way they set up the finance. It made it easier to go with it. However, it was a long process. We had to have the state and the town approve it, and it was waiting for all that to be done. People from the electric company had come here to get it to run, but they weren’t sure. They didn’t understand where the grounds were and they came back a couple of times to remount the power. The process seemed long and not very well-organized, and we got it up and running by the end of July. It was producing around 335, which is a lot. We were producing more than we could use and it was going back to the power company.

I moved to Arizona and it's 195 degrees in the summer. I decided to look into solar energy services. None of the solar companies have great ratings. Some depended on the electric company and the electric companies, when they are losing customers, are not in a rush. But Sunrun works really well. The system itself is expensive but it offsets it. They were slow to respond to things but they made everything right and I ended up being a satisfied customer.

Sunrun used deceptive and fraudulent business practices to lure me into signing a 20 year contract with them. They failed to uphold their commitment to the terms as they were presented to me. I am being overcharged and the panels are underproducing. I want out of any obligation I have with them. I have read so many complaints of roofs leaking due to their install and them not taking responsibility for repairs. The homeowner is stuck with the repair expense and the headache. I am already having foresight of what my future with Sunrun holds and I want out. I urge other customers who have encountered issues with SunRun to report them to the utilities commission as I have. They need to be put out of business before they harm more people.

I had solar energy at my previous home and I wanted to get it for my new home. I like that I don't have to lease or own the panels with Sunrun and that I am just purchasing the power. I also liked the structure of the agreement with them. The enrollment experience with them was trouble-free and everything went fairly smoothly. The customer service team was always been professional and friendly. Sunrun met my expectations. I've done business with SolarCity previously and had a very good experience with them and Sunrun was just as good as far as doing what they said they were gonna do when they said they were gonna do it. The level of communication was excellent. That's what's important in a long-drawn-out process, knowing where you're at and that things are happening when they're supposed to be happening.

We have Sunrun for a couple of months now and I love it. My husband wanted to get solar. I went to Costco in Bakersfield and Sunrun had a little station set up. We had a guy come out, sat with us and explained the whole process to us. He went over leasing versus buying, and then he tried to qualify us and we did. We’re leasing the panels. The guy went over the monthly payment. He told us about autopay which reduces the payment. We had originally set up for autopay, but I wasn’t aware that it couldn’t be scheduled on a certain day of the month. We had to schedule it for the day that the solar went into activation.

It was very advantageous, financially, having solar through Sunrun. All we had to pay was basic electric bill amount at the beginning, and then they went ahead and installed the panel. The enrollment with them was easy as well. The thing is, they don't have a representative in Maui. When something is needed, like it has been a couple of times, they have to send technicians from Honolulu, which means that it's a big deal for them since they have to arrange their air flight, a rental vehicle and a place for them to stay. It has been difficult to get somebody for maintenance, however, they've done it.

I had a $1,000 electric bill. I decided to look into going solar and I went with Sunrun after doing a cost analysis. Also, they were backed by Costco and I used to work for Costco for 20 years, so I know that they’re not gonna have a vendor there they’re not gonna stand behind. Everything was pretty easy with Sunrun. I had some complexity because I had some roofing stuff done at the same time but overall, my experience with them was okay.

I signed up with Sunrun because they work through Costco. I wanted to have the system installed by the end of the year so I would get the tax credit this year. The salesman came over my house at the end of September and I signed the contract a day or two later. The first Friday of October Sunrun was sending a tech out for a site survey. That morning he called and said his truck broke down so he could not make it until a week later. Sunrun emailed me after the survey and said the roof is fine for the install without having to do anything. The house is 30 years old and I wanted the roofing paper changed under the panels. I don't want to have to pay someone to remove the solar panels in a few years to replace the roofing paper under the panels or sleep with an umbrella when it rains and the paper cracks.

I wanted to cut down the electricity bill and considered solar energy. One of my friends told me that they were doing solar. I asked for the company’s phone number and I called. Somebody then came and explained everything and I liked it. I started with Sunrun and in less than one month, they did the installation. I’ve had Sunrun for two years now. I would like to have more panels because they put only two sides. But going solar is good. When the bill is coming and my excess energy is taken, they give me credit. Sunrun is a great company and anybody can go without any fear or problems. It's smooth going and the operation is nice.

One of our friends got the solar from Sunrun and they made a recommendation for us. At first, we weren't ready for it at all and didn't want it. But the more we dealt with it, the more we went ahead with it. Enrolling with Sunrun was okay. But the communication between the office and the sales people and the consistency of carrying out what they say could have been better. First of all, they had indicated that they were gonna give a bonus switch on to the people who recommended us. They were told that Sunrun's gonna give them $500. That never occurred. The guy who sold the solar to us is no longer with Sunrun. So Sunrun doesn't feel an obligation to carry out what their salespeople say. Secondly, we were told that our APS bills were gonna be right around 30 to 35 dollars but they aren't. Sunrun needs to be more upfront with honesty instead of giving us a bunch of baloney.

Sunrun installed panels on my roof about 5 months ago. I went into my son's bedroom 2 weeks ago only to find him getting wet from the ceiling leaking. We went up in the attic and the roof was leaking. Sunrun stated our roof was in great condition for the panels; they lied. Also we found where Sunrun put nails into the roof only to miss the rafters. I now have to replace my roof including the plywood, the attic floor and my son's bedroom, the living room, possibly the master bedroom and the bathroom. Thanks Sunrun. I have called them numerous times to find out the status and how much they are going to pay only to get a runaround. They will not take responsibility for the huge mistake they have made. Please be careful if you decide to use this company.

I had been considering solar energy services and anything that I saw possible. Then, I called up Sunrun to get us some stuff. The enrollment went fine and the salesman I had was all right and knowledgeable --- but he has left the company. So, somebody else handled for a while then the salesman came back and I have not heard a word from anybody in over a year. The installation of the system took a little while to get an approval because I refused to have them put anything on the front of my home. I wanted everything facing the back. I explained there was a bit of difficulty but when they came and checked it, they said there wouldn’t be a problem.

Sarah, from GRID, came around and talked to us about what was going on. She said that Sunrun was backing them and we didn't have to pay for anything. GRID is a volunteer group that comes in and does all the installation. That's for families that have low income. They train their people how to put solar panels up. It's a learning experience for them. At the same time, it's freebie for us. It sounded good and we said we would do that.

I talked to my son-in-law's mother and we opened our eyes to looking at getting solar energy services. It was a good idea, so we did. We went with Sunrun because of its association with Costco. We were pleased with all the workmen that came with the speed that everything was booked and placed and all the installation neatly done. Everything that was promised was done on time, so we were impressed. All of the people we worked with were very professional. The installers did a nice clean job and everything was done on time. They worked hard. However, I wrote to Sunrun about my one grief. We dealt with the representative, Bruce, who we very much liked and did a great job, and he said that if we made a recommendation to someone else, we would get a rebate.

We had solar energy services in our previous home in Escondido and we built a new house, so I thought it would be a good idea to have solar again. I came across Sunrun through Costco and enrolling with Sunrun was very easy. They were really better than the first company I worked with. Their followups were easier and I didn't have to get hold of them. Even before I could think of it, they thought of the next step. They kept the appointments on time. Every step of the way was very easy with them. The actual setting up with the city of Vista was very easy.

I heard about SunRun while on my way out of Costco in May or June 2018. Agreed to have an agent come and tell me about the system and how it would work. I was told the only bill I’d receive from JCP&L was for service charges in addition to the $83 bill from SunRun. I was happy to sign up because I live in an adult community that is total electric.

I have had a wonderful experience with this company as far as the solar panels go. What has sucked is the fact they told us if we switched from our electric company to theirs they would send us a 200.00 Visa gift card for doing so. Now they claim they won't send it to me because they don't see a cancelation fee on my last electric bill. That was never the agreement we reached. Their sales rep told me if I switched companies I would receive the gift card. In order to fix this situation they should keep to the original agreement and send me the card as was promised from the beginning. They are making 10k off of me. The least they could do is send me the card they promised.

The Sunrun guy who came and explained to me the different options was pretty good at answering whatever questions I had. If he didn't have an answer, he got back to me pretty quickly. It was pretty easy to enroll with them. The installers were pretty techy professionals. It took them less than a day to install everything. So far, the price is a little bit lower than what I was paying than what I was paying for electric because I do the rental thing.

September of 2016, was the date of my initial SunRun Solar Consultation. We sat down with SunRun representative Ed ** and explained how we lived next to a busy street and wanted to close our windows at night to and use the AC to stay cool as opposed to natural air through the windows. Ed explained how getting Solar batteries installed with our Solar system would eliminate the electricity used over night thus reducing our electricity bill. So hoping to save money, my wife and I agreed to have two Solar batteries installed in our new Sun Run Solar system so that we could achieve the main objective of saving money. Ed told us that getting the best batteries, with the brand name Tesla, would take a little longer and would cost us on our monthly payment to SunRun, which is $164 a month with direct deposit.

I live in Hawaii and we have sunshine a lot. I wanted to use solar energy and it was really easy to enroll with Sunrun. The salespeople here were very nice and someone really helped us through. They were having problems with shipments though. They didn't have the panels and the batteries, and that was difficult. There was a huge delay on getting the system installed. It took more than a year but I stuck with them. It seemed like a good deal at the time and once they got the shipments, the setup went great. We've been live for about four months now and I feel good about going solar. There's plenty of power and it's working fine but I'm not really saving much.

We got a guy from Sunrun come to the door and he was a smooth talker. I got a heart condition and I’m 78 years old, and I figured that if something happened to me, my wife could afford the system. Plus I thought it was a good deal. The rep told me that the APS is not who sets the price and that it’d be $15 or $20 and $147 for Sunrun. However, that’s not true. I’ve got bills come up to $300 from APS plus the $147, and I’ve never paid that kind of money. I called the salesman a hundred times and left all kinds of voicemails, but he never answered. I changed telephones and as soon as I did, he answered. He said they got me on hold but not to answer my calls, which I didn’t think was very good. Sunrun is not worth it and I wouldn’t recommend them.

We’d love to have solar energy services, but because of the cost, we decided to wait for a while until next year if it was still gonna be a viable thing. We’ve talked to a lot of different solar people over the last three years and we liked the people from Sunrun that we were dealing with. And then at the same time, we thought the deal that they were giving us sounded good. We didn’t have to put out a lot of money upfront, which is what I liked. So, we looked at it further and went for it at that point. Enrolling with Sunrun was not a problem at all, and the installation was great. But I was really upset that I enrolled my house I live in and another house that my son lives in across town, which I own, at the same time. And that one took a month longer.

I wanted to reduce our bills and be a little more conscientious with the environment. Then, we heard about Sunrun at Costco and we examined their proposal versus others. We felt theirs was more in keeping with what we wanted and also in terms of the use of equipment from the United States as much as possible. Sunrun made the enrollment very easy. We were very pleased with our interaction with their people. They were very prompt and quick to give us a call if there was anything that they felt needed to be done. However, the installation took a long time as it was the first in our area and we wanted to have a battery.

We wanted to be kind to the environment and be a little greener. We have been, over the last four years, systematically taking our home to a more energy-efficient home. I was told about Sunrun at church and when we’ve heard about that, we decided that we’d check it out. Our interactions with the people at Sunrun have been good and bad. It took quite a while, but we finally got a phone call from Will with Sunrun and we had a frank and long phone call from him. Up to that point, it had been a really disappointing experience because I had called several times but couldn’t even get the gentleman who sold us on the system, Robbie, to return our phone call or text. It went on for several weeks and he didn’t wanna hear me complain. I called the customer service department but didn’t get anywhere with them until I wrote a letter to the CEO of Sunrun. Due to that letter, we got the response, a phone call from Will, and we feel a lot better about Sunrun now.

Updated on 01/10/2019: I filed a complaint on Sunrun to remove my solar panels so I could have a contractor fix my roof. I received a call the next day from Ben setting up a date. My contractor is running behind and would not be available on that date. I asked him to contact my roofer to set an agreeable date maybe in Feb. I sent an email to my contractor and Ben has not contacted them. I'm sure Sunrun Could at least set a date in Feb. to get these solar panels removed. Meanwhile every time it rains I have to put towels on the floor to absorb the water and I have to try to dry the area with a heater to prevent mold.

Sunrun has a really nice program and it's beneficial for whoever gets it. Having it has made my PG&E bill lower. I signed up for it after a friend of mine said that Sunrun was really good. The enrollment process went quickly. I called them and the next day, I had it. The installation went quickly as well and it was really nice. Sunrun did an awesome job.

I had thought about solar energy and when I saw that Sunrun was being run through Costco, I felt pretty confident in it. I have other friends that have solar systems in and the companies have gone out of business. Since I paid Costco, at least I feel I’ve got somebody and if I have to go to somebody, I can. Enrolling was quite easy once we told them we were interested. We had a salesperson come out and we met with them, analyzed what our electric bills were and saw that it made good sense. They were very cordial and they answered questions. If I had questions that they didn’t know, they found out and let me know.

We have been looking into solar for a while and we’ve been researching. We met with a couple of other companies and I like that Sunrun let us know the pricing and everything else with them. We had a little bit of a delay getting us on their schedule but we liked the sales rep and the person that was in charge of the project. We had to have the inspection done and Sunrun had to replace our roof which they helped pay for to power the solar panels with. It’s nice not to have an electric bill every month. Since we’ve gone solar, we just pay the basic connection fee except for months where it's cloudy when we would have a much smaller electric bill. It would be nice to have a battery pack but those were very expensive. Also, the web application and the phone app that they use for recording your solar usage is poor and they should work on their interface.

Our electric bill was high and I wanted to save money. The enrollment with Sunrun was easy and fast. We worked with one guy who told us the package deal on the installation and he explained everything on what we were supposed to do and what are required. The only question I have is who they have on the island now to do the maintenance. Other than that, the experience was good and it's fine so far.

After have a professional and satisfied experience with how Sunrun worked we decided to go with them rather than another agency we were looking into. However our current experience has been absolutely horrible. We just moved into our new home and the installers Broke tile on the roof. When they left we contacted them to let them know that they needed to cover it because it was going to rain. It poured and no one came back out to cover it and it poured rain! The inside of our roof was exposed for 3-4 days and they stated that there may not be damage. We contacted several of people prior to this occurring and no one came... Now we are expected to pay for an installation service that was done poorly and I so regret going with them.

The electricity in our state is outrageous but since we went solar with Sunrun, we haven't paid an electric bill. The whole process took two or three months and we're totally satisfied with our decision to go solar. Getting enrolled wasn't hard at all and the experience was good. A guy came out to the house and went over everything. Then other people came but he checked back in with us a couple of months ago. The installation was a good experience also. They were really fast.

We had three companies come in and give us estimates on solar. Jared from Sunrun sold us on solar and Sunrun. The process from start to power up took approximately three months. Keep in mind approvals, permits, and inspections take time. The installation was done in one day. The installation crew arrived on time and completed the job without any problems. We also had critter guards installed, but that was not done on the same day as the install as promised. Our project coordinator, William, kept us informed and updated on the inspections after installation. Powering up took approximately 4-5 weeks after install. We were very pleased with all aspects of the process and recommend Sunrun if you are considering solar.

We saw Sunrun at Costco and we trusted them in determining the vendors that they support. The interaction we had with the people at Sunrun was good, although there was a problem with the equipment. They replaced the inverter twice already. It doesn't communicate with the central communication center so it's not producing the solar energy it's supposed to do. I still cannot monitor the usage in my iPhone. Usually, we just go to SolarEdge or mySunrun and I would see the usage. Sunrun said that it takes four to five days to be able to show up, but it hasn't shown so far so I don't know how much production it really is making.

If you are considering Solar, which is a great idea, whatever you do, don't use SunRun and don't lease! SunRun lease costs far far more than just getting a loan and paying for it over time, and if you ever want to get out of the lease SunRun will screw you over. Essentially they have an option to buy the system, and the claim they work out the "market value" with a formula, but it is all BS. For example, I have a 9 year old system from them, that cost $22,000 for them to put in, they kept all the state/federal incentives, which made it even cheaper for them, and they are saying the current buyout is over $13k... what is sad is that a year ago they said it was $11k. Not sure why the system being one year older makes it worth $2000 more now, but that is how they work.

I’ve been with Sunrun for the past 5 years, honestly I don’t save that much on my electric bills and now that I have a leak in my roof where the panels are located, I contacted company. They said it is out of roof penetration warranty, meaning they warranty the panels for 20 years but not the holes they put in my roof to install panels, do your due diligence. I am very disappointed. ☹️

On our first bill we noticed a fee of $7.50 for ACH non-compliance. We were told that this is the fee charged to customers who elect not to sign up for electronic billing. the Customer service rep informed us that it is on the first page of our contract. If you have ever had a Sunrun sales representative in your home there is so much information that is presented. Yes, at the end of the day, we should have seen that in the contract but this is the first time we have ever encountered anything like that. Usually a company will offer discounts to those customers who elect to use electronic bill pay, not penalize them for what should be the customers' choice.

Our roof has leaked 3 times since installing and ONLY where the solar panels are attached. We live in a drought area so we rarely experience any measurable rain, let alone heavy downpours. We just experienced heavy rains for the first time in several years about a week ago and Sunrun is refusing to repair the leaks now because it is now over 5 years. FYI, our roof is tile shingles that have an estimated lifespan of 50 -75 years and ours is only 10 years old. Solar was installed 8 years ago. We have had NO other leaks and all 3 times (this is the 3rd time) the leaks occurred ONLY where there are solar panels attached. Sunrun is clearly to blame, but is refusing to repair the leaks they caused. To make matters worse, they are telling us in order to repair the roof, our roofer is not allowed to remove Sunrun’s panels so we must now pay Sunrun to remove the panels AND a roofer.

We were thinking about looking into solar energy services and our neighbor had Sunrun installed. He was very pleased so we thought we would do the same and we decided it sounded like a good idea. It was very easy getting started with Sunrun. Also, I have had very little interaction with their customer service. There hasn't been a need. We're very happy with our decision to go solar and we're very happy with Sunrun.

Signed up with Sunrun in mid-March for a system generating 60% of my power needs. Agreed to share in the cost of some roof repairs, and waited for the permits to come in, which happened by early May. Then nothing happened for 4 months, no phone calls/emails from Sunrun - Zip. In late September a few folks show up and do the roof repair. Then another month passes. In mid-October Sunrun shows up to put on the solar panels. They get about half of them installed on the roof, and then take everything off and leave, with a short note on the front door saying a "design flaw" prevented installation.

Going solar was cheaper so I started looking into solar energy services and ended up with Sunrun. I enrolled with them over the phone and the process was fine and very easy. Everybody was very polite and communication was wonderful. I always had emails or phone calls telling me what was gonna happen, when it was gonna happen, where I wanted it to come out of, what bank account, etc. The whole process from the time that we signed the paperwork to have the solar panels put in until it was finished, everybody communicated. Since then, I pay less for my electrical bill. I'm extremely satisfied with going solar and my experience with Sunrun has been fine. Every month, they send me a notice as to when they’re taking the money out, they take it out and everything is fine.

Working with Sunrun was such a frustrating experience and I still don't understand what's going on. I paid off the entire $20,000 loan but I never heard a word from the loan company. I haven't gotten a payoff notice. I'm sure I've overpaid and they haven't said a word to me. Also, I understand it's the salesperson's job to say whatever it is he can say to get a sale. But he told me that I would only need six feet of wall in my garage. He went out and measured it, and everything was fine. But when the engineer came, stood in the garage and said it was not enough. He said he needed eight feet. I asked would four feet and four feet be enough but he said he needed the whole wall. I had cabinets full of all my gardening equipment. I had to go out there, take all my stuff out of the cabinet, pull the cabinet out myself, drag the cabinet out to the curb and call to get somebody to come pick it up.

We were looking into solar energy services and found out about Sunrun from one of my husband's friends from work. We had a pretty good experience enrolling with them and it was easy. Plus, they're easy to get a hold of when we have an issue. When we had a problem with the breaker, they came over and worked on it within the next day. We've saved a lot of energy when we changed to solar.

I've been looking for solar energy services for a few years already. Another company gave me a quote and included upgrading my electrical service to 150 amps, when Sunrun didn't. So, I felt like I was rushed into it as far as that subject. But Sunrun was backed up by Costco and had a much more reasonable arrangement compared to Solar City. Sunrun's rep that came to our house explained everything nicely and I liked it. After they've nailed down the date, they went here with the crew and the equipment and installed everything within the day.

When approached by Sunrun representative, I was given the impression (and I think the contract talks about it) that I will be saving money as Sunrun will charge monthly a fixed amount which will increase yearly by a small amount. So I got the panels installed (cost to be adjusted against monthly billing over a period of 20 years). The monthly bill remained what I was promised but suddenly I started getting JCP & L bills - which started with $5-$6 and consistently started increasing to the extent that the latest bill is over $200.00. I was paying average $100 before I got Sunrun and now I pay Sunrun $70/Month and to JCP & L anything between $40 to $150. Average. This makes my monthly bill much higher than what I was paying without Sunrun. Can someone explain or advise course of action.

My daughter came over and we found the Sunrun brochure. And then, we started the process of going through signing up. I worked with everybody that was in the name of Sunrun. Their reps came out and took some pictures of some trees that we had planted out here. Sunrun has wonderful personnel and we’re happy with them. We love Sunrun. However, one of the agencies thinks that because of my tall trees, I'm impeding the amount of energy that is going on their light ray and so, I owe them more money because of that fact.

I have several friends who have the solar energy system. A gentleman from Sunrun stopped by my front door and I believed what he was offering. I thought about the savings and I enrolled with them. The experience was very easy and the whole process took about 2 months from when they first reached out to me until the panels were up and running. There were no complications during the installation. Sunrun has reduced my utility cost and I'm very happy with the whole package. I'm very satisfied in my decision of going solar with Sunrun.

We've been thinking about solar energy services for quite a while and just hadn’t gotten around to it. We looked at some other companies and weren’t impressed with the people who were presenting. They didn’t have answers to our questions. The gentlemen from Sunrun came to the door and they were knowledgeable, super nice and awesome but mainly, energy sustainability was important to us as well as the cost. Electricity just keeps going up. Everything went beautifully during enrollment and they kept us updated on everything. We were not sitting there in the dark not knowing what was going on. The whole process was over in five weeks. It impressed us with how quickly they got it through the homeowners' association and everything else. I went to work one morning, I came home and it was done perfectly. They cleaned up and I couldn’t have asked for more from them.

We have had SunRun for over 4 years. The system has never produced what they promised in their contract. This year the system has barely produced half of what they promised in their contract. They were supposed to rebate the cost of the lost power, but they are still charging me. They were supposed to replace the panels which are apparently defective, but there has been no repair or replacement. The installation produced many holes in my ceiling. I have open beam ceilings, so I could see all the holes. This year some of the holes began leaking and I had to pay a roofer to seal the leaks. They are so cordial, but my frustration is significant.

I have an electric car and I was told that if I have an e-car, Sunrun will save me some energy, I'll use lesser energy, so it sounded like a good plan. Sunrun's sales rep was very responsive. He kept in touch in the email and he answered every question and concerns that I had. It took me one-half month to decide but he was very good. I decided to go through with Sunrun to make the payment and the other process. The second person I dealt with coordinated with the government. I made a reservation but the government people cannot find my home so I had to reschedule after two times of making an appointment. However, something else happened. The rep who coordinated called me and said he felt very sorry that I had to go through the process twice. He said he will give me $300 credit since it has caused me some troubles. The third time, they finally succeeded in installing the system.

I was interested in saving money and I would like something that would cut my bill way down as well as help clear the air. Some guys who were representing Sunrun from Duke Energy came by my house. When I enrolled with Sunrun, all the people I dealt with were as nice as they could be. They answered all my questions right up front. They were professional and I was pleased with them. I have also called their customer service reps a couple of times. I did not go for the draft right off because I wanted to see a couple of bills and then, I went paperless. I am ecstatic about going solar. I got my bill of $12 today and I could not ask any better. I am pleased with it. I feel secure about my bills since I went solar with Sunrun and I know it won't over a certain amount, which is a burden off a person that is on a fixed income. I have advised several of my friends to go with it.

It was really convenient to get enrolled with Sunrun. My roof needed to be done over and they worked to accommodate me. They helped me get a new roof in and did the panels. It was not a lengthy process. It was rather good and the customer service was on point. It was very good because they kept me abreast of each step of the way. They called to check if each step was completed within the time that they said it was gonna be completed. And even after it was completed, they still called and checked to see if I was fully satisfied with the service. So I really like their customer service. They've connected everything and I pay my bill each month. And it’s been good. It’s been saving. I’ve even been trying to get all of my friends in with Sunrun. But some of them don’t wanna lease the panels. They wanna own the panels so that’s the issue right there. I've told them the service is worth it though.

Sunrun came out and inspected my roof and said it was good to go for solar installed. The first rain after the install my roof was leaking like a some. Sunrun sent out a tech and it was determined that the roof was bad and solar should have never went on it. I have had my insurance company and 3 different roofing companies come look at my roof and everyone has said the same thing... Nothing should of gone on the roof. Now every time it rains it pours into my house.

I wanted to try and save money on my electric bill, so I started looking into solar energy services. I saw Sunrun at a Home Depot store and because of their availability there, and being able talk to someone in the store without being obligated, I decided to enroll with Sunrun. Signing up with them was easy but it took a year and a half before we actually got serviced. There were a lot of factors why. First, we waited for the equipment to come in from Korea. Next, it went through customs. Then, we waited for the permit and the weather several times.

I wanted to save on my electricity and looked into solar energy services. Sunrun's salesman seemed reputable. His approach and the conversation we had made me decide to go with Sunrun. It was easy enrolling with them. Plus, the installers that came out were very pleasant and professional. So far, I’m satisfied with going solar with Sunrun.

Tim, a salesperson from Sunrun, came to my house, and we talked about it. I learned that I could save money on my electric bill, so that was a big plus for me. Tim did everything that was needed to be done and then the guys that came out, looked everything over. The installers, before and afterward, were wonderful. They were so helpful, friendly and were just great people. They answered all of my questions and they went over and above on installing so everything looked very neat. There wasn’t anything on the outside of the house. They did everything through the attic, and it was just great. I referred my son and daughter-in-law, and they got hooked up. I’m still waiting for my $350 Visa card though that they offered for my referrals. I’ve been talking to a lot of people and trying to get them to switch over Sunrun.

My sister encouraged me to go to Sunrun. We considered going solar, and then one company said that our house wasn’t a good candidate. But then Sunrun said that it was, and then we pursued it. Tony from Sunrun explained everything about the solar panels, and we went with it. They walked me through step-by-step. They made us aware of everything. The installation people were very cautious and very neat so I was very happy with them. I would refer Sunrun.

I had been looking at energy services for a couple years and I just retired and felt it was a good time to do it. I was looking for about 70% electricity covered by it. I figured Sunrun is backed by Costco and Costco has usually done pretty good about covering their products and such, so I went with Sunrun. The enrollment went pretty smooth and the system produced more energy than I originally thought it would. So I was pretty happy. The problem I had was we had some pretty heavy rains and it had one of their connectors shorted out. I called on a Saturday and they couldn't make it out until Thursday. I hoped for a little sooner but they fixed it, put it down, and it’s up and running again.

Due to the cost of electricity for air conditioning here in Arizona, we looked into solar energy services and I am very satisfied with my decision to go solar. I have a friend with a two-story house with no solar and his bill seem to be $600 upwards. A lot of people in the community was buying the system but we rented ours. We got it through American Solar and Sunrun was the one we had a contract with. I did a 20-year lease and so, they take care of any problems I have.

It's very expensive to run air conditioning, so my electrical bill was really high. I also wanted to get some things. Then, I started looking into how to save energy, save expenses, and be more healthy with the earth. I came up with solar panels and I decided to go with Sunrun. The process of enrolling with them was lengthy and I thought it was gonna be faster. I also had problems with the billing. Once the system was in place, my bill came out really high and I had problems with PG&E, which is the electrical company.

I was promised a cost not to exceed the cost per month on solar energy once I installed it based on the number of panels that they would do against the previous year's usage. I have never had it near that since it was installed. My experience with submitting with Sunrun was fine but it wasn't till after I agreed to do it and it was installed that I found the inequity that occurred with what was going on by being lied to by the salesman and not putting in enough panels to handle the load we were promised.

I think Arizona should be a solar state and enrolled with Sunrun. It was super easy. Everything was great with my interactions with their reps. Plus, the installation experience was wonderful. Since then, I've referred three other people and they've already got theirs up. It took six weeks to get the solar panels up and running though, which was a while. Sunrun is a good company.

We had Sunrun come out and we listened to what they had to say. It was the only company we interviewed about solar, which was a mistake. We should have contacted more to get more feedback. We have not had a really good experience with the whole thing. We signed up in May, but it was not installed until August or September. It took about three to four months to even get the system on our roof and getting anyone to let us know what was going on was a challenge. We were in constant contact with them, but the rep couldn't give us any real good answers other than, “It takes time.” Sunrun contracted with somebody else to put up the system eventually. We've had several emails from them saying our system was offline and they would send somebody out to fix it. They had somebody come out the last time and put another inverter on.

We had a solar energy service at our last house and the house before that. So, we were in the market for it in our current home. When we enrolled with Sunrun, it was easy. We were supposed to be up and running in July but we ended up with having a bad battery, then we had something else that was bad in the main control unit. We didn't get up and running until by the end of October, which was kind of interesting because I had to pay the bill since supposedly it was released. It was disheartening. But being in Hawaii, it's really hard to get parts and what-not, so there's a time lapse, which we understand. Also, my interaction with Sunrun's customer service rep was good

Sunrun was doing the work in a couple of places in the neighborhood and a next door neighbor had them installed. They were offering an incentive and I listened to the sales guy's spiel. I was impressed by what it was, what it could save, and how it would work, but the guy who sold it to me was a butthead. He made a deal with me then he reneged on the deal like it was never mentioned or we never made it. It just pissed me off that he would do that. He agreed to it and then he turned around and said, "No, I never said, no." Then he left or went on leave for some personal reason and his boss finally took over.

Wanting to decrease cost, I looked into solar energy services. Sunrun came through Costco and enrolling with Sunrun was excellent. I researched other businesses and it was hard to beat Costco's backups. From the time of ordering, they took about a month to get the solar panels up and running. The installation was first class right off the bat. They made modifications and changed engineering drawings when they found that it was going to be difficult to place the original panels on my roof owing to a big tree that I have. So, they made corrections mid-course. Then I had one panel that had an inverter which was not working properly. They came right out and replaced it.

I wanted to save cost. XOOM Electric recommended Sunrun and enrolling with them was simple. I received a lower electric bill but I pay $100 cost. I'm having marginal savings but as prices increase I'm sure I will save more. I'm satisfied with my decision to go solar.

I was looking to cut my electrical bills because I have a multi-family home. All the utilities are paid by me. I have some family members that have solar panels and they raved about solar energy and how much it saved them, so I decided to look into it. I had a few companies come in, but I wasn’t feeling the vibe of the person that came to talk to me about it. I felt like I was being pushed into going with that company.

Sunrun is a pretty big name but a coworker who used the program through Costco first talked to me about it. I also had a Costco membership then I started doing the research and comparing the cost. The electrical rates are going up as well, so that got me looking at getting solar energy services more intently. I liked the cashback benefit from Costco if I went with Sunrun and when I compared some other providers, there were additional benefits in using the Costco program. So, I decided to go with Sunrun.

When we purchased the house, we had to transfer ownership from the previous owner to myself. The process was easy and it just needs some documents. I have been using Sunrun for a year now. We needed additional panels because the previous owner of our house was just by herself, and we’re a family of six so we use more than we have. When our inverter stopped working, we were still under contract. So I had to call it in and have it replaced which took about a month.

My monthly cost for my lease is $190 per month. I was told I’d have no extra bills from my utility company except the 2.54 delivery fee. In fact, our salesman NICK, told us we’d likely overproduce and have a check coming to us at the end of the year. This was ALL LIES! We were conned and mislead. The last four months I’ve had bills from my utility company because my system is not producing like NICK said it would. Those bills were, $80, $85, $110, and the latest was $19. NOBODY gets back to us. The last person that actually talked to us basically said our system is operating fine and we have no recourse. Also, the contract is not at all protecting the customer. Their guarantee is a lie. Just google SUNRUN to see all the lawsuits and class action suits! I’m beyond disgusted!

I enrolled with Sunrun and my experience is good. I hope they could send me the billing every month so I can send the money by mailing which is much better for me. They send me the email one time then I make a copy and I send them. Last month, my electric bill was good but it came almost the regular this month so I feel that it’s not different now. Still, the decision of going solar is good for me.

I was in my backyard one day and the guy from Sunrun, Zack, came up to my house. He was out in the area and I had looked into solar a year before but the company that I was trying to work with never came through, so I was already interested. I’m not a tree hugger but I hate paying big power companies money. With my bills going up and the sun’s there pretty much everyday, why not use it. So, Zack came at the right time that day and I signed up with them.

I'm tired of paying South Carolina Electric & Gas all my money. Sunrun was the only one who would talk to me. I am retired and no longer paying any taxes and because of that, I could not get on Sunrun. But when I called their numbers that I have seen on TV and magazines, I got answers. When I went into Home Depot one day, a guy asked me if I have ever considered solar energy. I told him I have been trying to find somebody to give it to me but nobody did. He asked me a bunch of questions and told me that somebody will contact me the next day at 12 o’clock and they did although I was not expecting it since I talked to people in the past and nobody got back to me.

My installation and system worked fine for 14 months. It has now stopped producing electric for almost a month without response or repair. I asked why I had not been informed that the system was not working, and they said that you have to go to the website regularly to see if you are producing electric. If you leased equipment from them, they will inform you, otherwise you don't know the system is malfunctioning until you receive your electric bill. Another week, called again and their technician has not "accepted" the work order yet. I am not happy with paying so much money for a system that does not work for a significant time.

We planned on getting solar energy services for quite a while and we had to make sure we could pay cash for it. We liked Sunrun's cost and the extra backup through Costco, so we went with them. When we enrolled, everything seemed to be fine and the process was pretty easy. Their installation team did a pretty good job as well and they were exceptionally fast. I paid for them on Friday and they installed it on Monday. So far, we're happy about our decision to go solar. It emptied my bank account but we haven't had it long enough to know and see any real changes.

My light bill was too high so I started looking into solar energy services. My daughter’s name is Zanet and the Sunrun lady that I talked to that called me back was named Zaneta. It was really Zanet but the courthouse put an “A” at the end. Her mother named her that because it meant God’s precious gift. That was also why I named that to my daughter. Nobody’s gonna name their kid even close to Zanet. And because of that, I went with Sunrun.

I had solar panels installed on my home by Paramount Solar in 2012. I felt with the rising costs of electricity in California and the sun is free so why not. I opted for a 25-year lease with the costs rising 3% per year, when I was told PG&E costs would rise 6% per year. What I was not told about was the PG&E true up bill. To my surprise PG&E sent me a hefty bill after our first year of use. I was not only irritated but now Paramount was not a defunct company and no longer in the Solar industry. So went the years of not knowing who my solar company was nor was I aware of the performance of my panels.

After talking about Sunrun to the people that were at Home Depot and talking to some of our friends, we decided to sign up for solar services. Enrolling with Sunrun was a very comfortable process. I work a lot and I appreciated that they guided me through it and they were there to do the check list. It was also time consuming to sign off from the electric company, HELCO, but Sunrun took care of it. Their customer service was great and there were no hiccups at all. I recommended them to other people.

The cost of electricity kept going up, and I heard a rumor that it was going to go to a tier system and even increase larger than it was. I decided to get solar energy services, and I received several bids from several companies. Sunrun was very competitive, very professional, answered the questions that I had, and did it in a timely manner. So, I was pleased with their service. The enrollment process went along fine. At the beginning, I had questions about the timeline, and the customer service team was able to answer them.

I was looking into solar energy services to save some money and heard about Sunrun from Costco. I talked to Sunrun and I felt comfortable. The reps were knowledgeable during the enrolment process. Also, the construction and all the procedure that I went through was pretty easy. Someone did all the things for me and overall, it was pretty straightforward for me. They kept track a lot of things for me to set up my equipment and some information. And whenever I had questions, the response was pretty quick. Sometimes, I would ask a question over and over again, but they were okay with that. They were still pretty patient with me and they didn’t get frustrated.

I installed 40 panels in June and from the beginning, had issues with the inverters. Even new ones installed kept defaulting and every time I call, they tell me to reset it and it defaults again. They tell me they will monitor it but no one really calls when it defaults again! My weekly ritual became to check on the inverters to make sure it’s working!

Sunrun seemed the most serious one. I had a conversation before with another company and it wasn’t the same at all. I didn’t like it, so I went with Sunrun. The enrollment was really easy and it was excellent with their customer service. Any problems were solved right away. But I would like to know more about the process and how do they get this thing to work for me. Other than that, I'm very satisfied.