Sunrun Reviews

Sunrun did a great job. It was super easy process and they communicated very well all along the way. They answered all my questions and I didn't have to do much of anything as far as the permitting process. Everybody that was here was super professional. They were really quick. They looked at how they could install things the best way at my house and they took advantage of that. The install was super clean and there's not a lot of conduit running everywhere. Before going solar, my bill was $180 a month. The first month where the system must have only been a partial use, the bill was $5 and this last month, it was a $56 credit. There's a huge savings. I'm happy.

They took a whole long time to get the thing started and they didn't update me on when I could expect to switch to Sunrun. I kept waiting and waiting and waiting and finally, it was done. They did not tell me that that would happen, and it annoyed me that this thing kept going on and on.

They recommended a certain number of panels to get us to whatever and I said I need more. I wanted as many as will fit on the roof, which was a ridiculous number of panels. The guys said they never do that many but they did it all in one day. It was amazing. They were so professional and so efficient. They just knocked it out. It was really impressive. Dealing with Sunrun so far has been super easy. I would tell anyone to try them and I have been.

The sales rep of Sunrun was superlative. We had a couple of snafus on the installation. But they came out and they corrected it. The thing I did not like is that they would clip wire ends and leave them on the ground. I would expect that rather than littering my yard with all these dozens of wire pieces, they would have picked them up and taken them away. They didn't clean up. I'm still finding pieces of green wire in the rocks around the area. So when they clipped it, they should have a bucket when they do that. They just tossed it in there. Also, we have a heavy-duty system. We got two backup batteries and we had changed a lot of circuits because we have a lot of stuff going on. But other than that, the overall experience was fine. We're happy with the total experience.

Signing up was easy and their rep was a great person. Going solar has been good so far.

There was no hassle for me during the installation. Everything was good with them.

We have been trying to talk to the company about the maintenance checkup and solar lease transfer/warranty to the new buyers. Frustrating and could kill a purchase deal. We have called 855-478-6786 and when hit 1 they said they could not take calls and hung up. No way to leave a voicemail.

I saw their reps when I was shopping at the Home Depot and the rep I spoke with was very nice. They got me through the process of signing up and enrolling. Also, the installation crew was very professional. But it's very difficult to contact their customer service. They take forever to answer the call. Other than that, they're pretty good, overall.

The sale and the installation of my Sunrun were quick. They told me how long it was going to be. The guys, when they were installing, told me about a plan change 'cause it was gonna look weird with the way my house was made and there was a double roof, you'll see the wiring. I agreed with what they said and that worked out great. The only thing that took forever was the inspector. But my energy bill is less than five bucks now.

The sales rep of Sunrun was terrific. I told her what my energy needs and desires were and they came up with a plan. It's working great. My electric bill is only $40 a month through San Diego Gas & Electric. But I have room for at least five or more panels. I would have liked to have had those and I wouldn't be on San Diego Gas & Electric at all.

The installation crew was efficient and they had little security things in place so that other people couldn't get hurt. But I had a leak and I ended up feeling like I had to fight with them to get them to take care of it. They could make a conscious effort to replay when somebody needs support. They sent me a survey since I called customer support. Then, they called and set up an appointment to have somebody come out the following day. But I don't feel like I should have had to wait for a survey to say, “You guys haven't replied to my request.” They need to respond a little faster. But they have fixed the leak inside and out. I'm pleased with that. Between Sunrun and the other solar company that did my other house, I like Sunrun better.

The experience with Sunrun was okay, except I have other issues with them. They were okay putting up everything. But when they put the panels up on the roof, some of the little square metal pieces are bending up off the roof. It looks tacky. I had one to blow up. They came out because they had to turn on the system. They couldn't turn it on from the office because somebody left something on. I asked the guy if he could fix one part of it. He fixed it. Now, I have another part in the front of the garage that is bending up off the roof, too. I don't think they tacked it down right. He said to glue it down but he didn't have it with him. He was gonna come back next week. I haven't heard from him though. But they were courteous and they did the job. They were professional. I will recommend somebody to them.

My brother was really happy with Sunrun and convinced us to do it this year because we thought that tax credit was going to be after this year. But, in California, they extended it for another year. The salesman that came out was perfect and everything was great from that point on. The installation was very smooth. They were here when they were supposed to and did a great job. We were very happy with it. We've had one bill since it's been installed and it has lowered it by half.

I was looking for someone that seemed to have stability. If Sunrun was in Costco with a booth, I figured Costco fully vets who they allow to advertise. On top of that, Costco was running an incentive program so that really sealed it for me. The initial person that came out did not make me sign anything but gave me all the information and that worked out. However, I wasn't getting updates at least to what I was wanting. Communication was lacking ‘cause there was a point where I didn't know where I was in the process. No one reached out me. I didn't even know who to call anymore because the sales guy that initiated the process disappeared on me. I shot off a question at some point, but I never heard back. I wanted to go the battery route, but that didn't work out. That was the last thing that I tried to reach out to the sales guy. I asked if we could circle back to the battery discussion but that didn't happen.

The install went very smoothly. The guys were more than efficient and were very careful about taking care of my house. But I asked for more panels than I got. I wanted an extra eight panels on both sides so I could connect the battery to it. I've reached out to them and nobody has called me back. Also, the way they charge seems a little towards their side. For my monthly payment, they picked the most expensive month instead of averaging my monthly electric bills.

My brother-in-law has Sunrun so he told me to use it. Everything was good when the Sunrun sales rep came to our house. She explained everything.

The rep explained everything well and the installers were great. So far, it's pretty good with Sunrun and I recommend them. Before, my bill was $300. Now, it's about $70.

The enrollment with Sunrun was easy and the installation was fine. It took longer than I wanted, but I don't think that was Sunrun's problem. It was the county with permits and all that good stuff.

The reps from Sunrun who came out were very nice. The installers were great and they did their job.

With Sunrun, I'm keeping my electrical cost down. Their customer service reps are fine.

I had a very nice experience signing up with Sunrun. It came so easy and they were very friendly. Also, the installation went so smooth. They took less time than how much they said it was going to take. I'm very satisfied with going solar.

The Sunrun reps were both fine. Seemed to know what they were doing. Didn't mention a few things such as the 2% increase forever and ever. But I figured that out. They mentioned it, but the way they put it was, “Oh, it could go up by 2%,” which is a salesman thing. I got to expect it. Everything went great, including installation. My system ran for a week in the beginning. But then, somebody stole the fuse out of my fuse box. Since then, it has not been working. I got a ticket in and I should have a dude coming by on Friday to look at things, and hopefully, put another fuse in there. There was also some weirdness with the bills. My SDG&E bill was a lot higher than I expected. Then, I checked and was like, “Yeah, that makes sense. ‘Cause, my solar hasn't been working…” So, that’s fine. Other than that, it seems relatively straightforward.

Upon purchasing a home with a Sunrun solar lease we were excited. That changed quickly when shortly after the home purchase on March 18th 2021 I realized our solar system was underperforming. I made a call to have the system diagnosed. Sunrun made it out within a reasonable time to diagnose the problem. That's where they went silent. It took over 9 hours and 20 calls to get where I am with a system that still does not work. Only after contacting the Better Business Bureau was I able to get a repair guy out to change an inverter in OCTOBER. They left a note saying there were also wiring problems and we would need to have a tech come back out. I received no follow up call. I have now called 3 times and been promised a call back with no luck. Today is 11/23/21 and we are just under 8 months with a half functioning system. Case **.

The experience with Sunrun has been terrible. We have a lot of bumps and they promised a lot of things but didn't do it. They said they were going to be here at a certain time for the installation but didn't show up until a couple of hours after. We asked them where to put the stuff but they didn't listen. They punctured my plumbing for the drain and for the hot water. The painter made a mess in the neighbor's house on the ground and on her driveway. Up until now, we haven't received the money that they promised. I have to go after them and send emails. I have to waste a couple of hours a day from my work. The inverter is not working too. They were supposed to show up yesterday but didn't show up. I had to call and ask them what happened. They claimed the guy was on his way but that was a lie.

I followed through with a neighbor of mine who had Sunrun installed. I had it done and it was a great service. I have recommended them.

From the beginning to where they got it running and when they call us at least once a month, everything's been fine. They were very polite and they cleaned up. They also told us what was going to happen beforehand. They were professional. Also, when I have a question, I always call and they respond back right away, which is really good. They told us that it’ll be about three months before we really notice a difference. But we have noticed a difference from the second month.

Enrolling with Sunrun was okay. It took a little bit longer than I thought for them to get everything installed though. First of all, the battery was on backup. Then some of the stuff wasn't wired right, and they had to come back and redo it. Then recently, the battery had failed. They had somebody come out earlier this week to fix that. But so far, everything's been okay.

When I first got introduced to Sunrun, I had Megan and she was phenomenal. She's the one that helped me out throughout the process. What I did not like about the process is having to change out project managers every other month or so. When I would get lost and call them, they wouldn't know and would have to check with someone prior. It was a mess. I got Katrina and she had no idea on some of the information as far as when I was gonna get connected and stuff like that. After that, I got Gracie and she was just lost. I am a very patient individual but every time I would call her, it would go to another representative that would just take messages for her. My frustration came when Gracie would never call me back. At least Katrina would text me or call me back and we were able to communicate.

Right now, we're very satisfied with Sunrun. They came out, installed it, and fixed it when they thought it had a problem. We didn't even know it had a problem. They sent a technician out to redo some of the panel connections. We've also only had one power failure that was momentary.

Please stay away from SUNRUN... Do not do business with them. Their customer service do not know anything. They put me on hold for long time only to come back and say, "I don't have any info and we will call you later". This happened many times. They cancelled appointment for my panel installation the day before. I had to take my time off from work only to find out at the last minute they had cancelled it.

I was happy with my experience with Sunrun. Communication was good. Lots of contact and telling me what was going on. The installation was good, too. The installers were excellent. I watched the installation. It was done well. It was very secure. I was impressed with the look of the panels, the way they're anchored to the roof. I'm an engineer. I asked lots of questions and they gave me all the answers. I was perfectly happy with the whole affair. We got a $500 credit. We got a bill, but we haven't paid anything yet.

I’ve been wanting to do solar energy services for years. I liked that Sunrun was working with Costco. Costco offered a rebate and I think if Sunrun is being promoted by Costco, then they had to be a great company because Costco would not associate with a not very good company. Enrolling with Sunrun was very easy and straightforward. They called me on the phone. I talked to them and we started to exchange emails. It was all done remotely. The installation was incredibly fast. They pulled up one day with a truck, got on the roof and boom. It took them three or four hours and it's done. Turning on the system was a problem because they had to wait for authorization from the Colorado energy company, Xcel Energy. It took Xcel Energy a week to notify them that our system can be activated. I was not really happy about that but otherwise, everything went very smoothly.

Enrolling with Sunrun went pretty smoothly but it took a while to get the system installed. Then, there were a couple of times initially that one part of the system would go out. But they would come over and take care of it. The representative that I initially met stuck with me the whole time and any time there was an issue, he took care of it and I’ve been really happy with it. So far, things are going well.

Everything was easy with the installation and enrollment with Sunrun. The electric bill was great because now I'm just paying for service. I was on one of those plans that I got credits for the first three months. So, I'm very happy with that. I highly recommend Sunrun.

The enrollment experience with Sunrun was great, but there was a lot of misunderstanding at the end. All the stuff that I was told that was gonna work out didn't work out. It took forever to get my solar panels from the date they said it was going to be done. It took longer to get installed. I kind of figured out the app a little, and I noticed that it had dropped. I wasn't generating anything because I guess there was a problem with the box. I did get a lot of help through the phone to whoever I spoke to for all these issues. But still, with my sales rep, he never got back to me. I had to chase him down to talk to him. It's a bad experience. I have two bills, I have a light bill and I have a solar bill. I'm paying $800 for my light bill plus $200 for my solar bill. I was supposed to save money, but I don't see it. I would tell everybody not to get Sunrun.

They were informative and gave me the information as needed. Although they could have been a little more informative about the demolition portion of removing one panel and putting a bigger panel in. Other than that, the bill has dropped the utility portion way down since going solar.

Enrolling with Sunrun was a very good experience. They said, “Okay, someone will call you,” and somebody called me. They set up an appointment and said, the installer is gonna come. They also said that they will send people because the house that we bought has a pool and the previous owner had a solar for the pool. And they told us that they needed to get that removed so that they could install the solar for the house. The people came on time.

My enrollment experience with Sunrun was good. Everything went great. I'm very happy with Sunrun.

Sunrun's sales rep and installation crew were all top-notch. When they came out, there were six people working. Nobody was wasting time. They were done in good shape. The whole thing from the initial visit to completion was very well done.

The rep was awesome and he was very knowledgeable. He looked at our electricity bill and our air conditioner which was on the way out to help gauge how many panels we should put on. He said, “We don't want to overproduce, so let's put on what we think is going to work for you now and then after you replace air conditioner, we'll go ahead and look at your system, see what it's producing, and then go from there.”

I did three units with Sunrun and everything went good. They had to put a new roof on one of the buildings and their roofing company did a very nice job. It was also inexpensive. But I'm having a problem because on one of my units, they made a mistake on the address. They had to reapply with the city and with PG&E, and it delayed it a couple of months. My tenants went to Israel on the 20th last month and before they left, I'm not sure if they got hooked up for autopay. I called Sunrun and asked if they were hooked up for autopay. The rep called and tried to do it but he said he wasn't able to because it had my email address. Somebody else told me it is already set up for autopay so I called in yesterday, but because I wasn't the tenant and the person that's paying it, they wouldn't even tell me if it was on autopay. But Denny, my salesperson, was very helpful. In fact, I referred somebody else and he's just put a deal together for him. That's the fourth referral I've done.

Everything is working fine so far. I didn't receive a bill yet though. I realized that I should receive one by now. I called my rep, her name is Lauren. She was gonna look into it, but I never heard anymore.

I was very impressed with how everything went. When I signed the papers, I was offered a promotion, $500. But I never received it. I called. They had the wrong code. So I'm still waiting for that. But in general, I'm very happy.

Everything is well. The installers did a really good job and they were very clean. We were very happy with the contractor Sunrun hired. My minimum bill was usually $170 with Edison and now, it's only about $120 a month. But, Sunrun called us to sign the contract for the financing portion and when we did, I requested them not to open an account with PenFed Credit Union. Even though I said not to, they still did. So, I was a little confused about that. I haven't signed anything from their end but they keep sending me an email to do an eSignature. I didn't like that aspect. Everything else went really smoothly.

The salesman was really good but it was very frustrating with Sunrun's customer service. Initially, the system wasn't working properly and it was hard to describe the problem to customer service. They kept going around in circles and it took a while to get it resolved. But when another issue came up, they were able to come out and fix it quickly. The system is still new, but so far, it seems to be working as it should. I'm happy.

This is my second time going through Sunrun. But if it wasn't part of Costco, I would have gone with a different company. The sales guy was good but everything in between was literally quiet. My roof was not in good condition so they initially rejected the job for my place and didn't even tell me. It took them forever to communicate with me. I didn't know when things were going to happen and where I was in the process. That was a little bit frustrating. But when the team finally came and installed, they were fantastic. They were fast, effective, and respectful. The only thing is I got a large of a system as I could get but I think I still pay a little bit. I thought it was going to be a lot more effective. But overall, it's dropped my payments dramatically.

The Sunrun rep explained everything to us. The crew who came was excellent, too. So far, so good. We are happy with what we have. We saw some drop down in the bill. We are very satisfied.

The installation was in the beginning, a little bit frustrating. But in the end, everything went well. Anybody's gonna save money on the electric bill. So I recommend getting solar.

My adventure started in October of 2020. It's now October 2021 and since they installed my 31 panels and 3 batteries, I have not heard from anyone in this company. On October 25, 2021, I got the ok to start my system. This is where the adventure gets real. I have called SunRun Hawaii 5 times and have not got a call back, which I was told 4 times someone will call. I have called and spoken to two different customer service reps and no one has solved my issue. Today, I had to call again today, to only have them say that they will finally schedule my service on Monday November 22, 2021. This issue will have taken me almost 1 month to have some finally come to check my system. This all should have been done on the day my system was ready to activate. This company is terrible to work with, people go with another company. Do not want consumers to go through my ordeal...

Walk away! I've spent almost 2 years waiting for the solar system to be activated, no clear plan of activation offered as of today Nov. 16th 2021. Plenty of permitting and installation issues. I signed a lease agreement on 06/30/2020 where it clearly states that installation and utility interconnection will be completed within 60-120 days following the execution of the agreement. As of today, Nov. 16, 2021, our interconnection application has failed, and permitting has been denied.

Sunrun overpromises and underdelivers. Part of the process of shopping for solar is to see how much electrical production each company will deliver and at what price. Sunrun promised that my solar panels would produce a certain level of electricity for a certain amount of money that was less expensive than other providers.

Just know how to navigate through the online options. Purchasing and installing Sunrun was seamless. The process took a month.

Enrolling with Sunrun was a piece of cake. They had two different field reps come out and explain things to me. Everybody was very nice and courteous. They were on time when it came to installing the stuff. The electric bill decreased dramatically. I'm totally happy and satisfied with it.

I looked at half a dozen different companies and one of them uses Tesla but they couldn't get the Tesla while Sunrun has them in stock, which is nice. It didn't matter to me if I have a premium panel up there as long as the warranty covered the panels. It was also important that Sunrun has their own people for installation. However, we ended up having somebody else get involved in some of the installation. There were some issues but Sunrun stayed on top of it. Things get screwed up but how the screw-ups are handled is important and Sunrun did well handling the screw-ups. We thought it was gonna be August that we would produce our own energy but things got delayed as far as turning it on. It was September so we ended up paying a double bill. We paid our solar bill, and we also had to pay the SDG&E bill. Also, Sunrun sells through Costco and if I had done a little bit more homework, I could have gotten a Costco credit.

I had a good experience enrolling with Sunrun. The installation went well. I'm very satisfied.

The Sunrun rep who visited me did a great job explaining. I'm very bad at that type of technology, the system and the money. One of my sons was here, so, together, we listened to him. It was good. I trusted him. He had a lot of information, answered all my questions and was very patient. Then I had the technician came. He was very quiet and just going around the house looking for what he needed. He answered a lot of my questions as well in a very professional way.

A gentleman came to our door and talked to us about Sunrun. My husband made the decision to go ahead and the installation was great. It took a good part of the day. The gentleman came very prepared, gave us all the information we needed, and brought all the paperwork.

Everything was really good enrolling with Sunrun. The install crew that came was fantastic. The only two issues I had, one was getting the inspection, which took them six weeks. It was during the summertime and so I felt like I lost six weeks of production. That could have been handled a little bit better on their part. The other one is at the end of the process where if I signed the contract, they would give me $1,000. I haven't received that. I tried to contact my project manager several times through email and he's not answering. He was out somewhere in the western part of the country and the local guys were the ones trying to handle everything. And the communication between East Coast and West Coast was not always there. Other than that, everybody I dealt with was fantastic.

The experience with Sunrun was so good that I went back and put them on my new house. Step by step, I knew exactly what was happening via email constantly. I got an email telling me when the inspection was gonna be. They said they were gonna be there at 9 o'clock and they were there at 9 o'clock. They said they were gonna be there at 7:30, and they were there at 7:30. When they cleaned up, I gave them paint for the garage. They painted everything that they scratched or had to cut. They replaced the drywall and repainted for me.

Sunrun offers a leasing program, which was very attractive to me. There was no money out of pocket. They also answered directly to my question. I saw them in Costco and they explained their program to me. I did it twice for two houses, on my father's house and then on my house very recently. Signing up with them was very smooth and easy. It was very painless. It's been a good experience from start to finish.

I have been dealing with this company since July 2021. I call and call and call and all I ever get is, "We will mark your concern as URGENT.".... No call back. Long story short, DO NOT GO WITH THIS COMPANY!!!! THEY ARE TERRIBLE!!!! I have e-mailed and called, I have even emailed Lynn Jurich, CEO.... I guess we will see if I get any response. I believe that they may have breached their contract. I am currently in talks with an attorney and have notified my local news in hopes they could help me. I know I have also cost the company about $100,000 in sales, as I have deter numerous customers at the local Home Depot and Costco where they have sales kiosk. I will continue to do this till I get someone to return my calls and help me... I am also looking for other customers that may have had similar issues who may want to join me in a possible law suit....

When I decided to go solar, I was considering the price, for one, and trying to cut back on my electricity price, which would have happened. Only, it's still not working since September. But the sale process and the installation were great. The rep did a nice job on the roof, making sure it didn't have any leaks after. Getting all the permits and everything cleared with the power company was easy too. Sunrun did all of that. ​It's just, they haven't got a technician out yet to take care of it. But I think it's just because they're lacking in help just like the rest of the country.

A friend recommended Sunrun and getting set up was easy. I've also recommended them to two friends. However, I've tried to go online to download the app where you can see what you're generating in kilowatt hours but I haven’t been able to get that information. When I try to go into it, it says I need my account number, etc. but I never got one of those.

The person I spoke to was the best. He was kind and proactive. He communicated well.

Sunrun had the best pricing. I enrolled with them and my rep was knowledgeable. He was able to answer all my questions. The person in charge of my system installation was one of the best contractors I've ever dealt with. He cleaned and remounted some of my stuff and he did a lot better than I did. In the beginning, there were some glitches with the system. But a rep from Sunrun contacted me and showed me how to reset it. Ever since then, it's been working great. I was hoping they would take pictures after the installation was done to make sure that all the tiles on the area weren't damaged because I have a high roof and it's hard for me to go up there and check. Other than that, Sunrun did a pretty good job and I'm impressed.

I thought I was gonna be saving money but I was mistaken. My light bill is still the same. Also, I thought if there was gonna be a power disruption, I wouldn't be affected. I didn’t get what I want and I wish I never got the solar energy service from Sunrun. When the guy comes out to talk to you, instead of him doing all the talking, maybe he should sit back and answer some questions. The speech was about an hour long and I forgot some important questions that I wanted to ask, and it never got answered. But the installation was perfect and the guys did a great job. They kept working in the rain. My hat's off to them.

A longtime friend of mine got Sunrun and talked to me about it. Sunrun got over to the house and after they explained the system to me, I went ahead and had it done. The guy that we had did all the paperwork and got it taken care of. I liked him. He was as nice as he could be. It took them two months to get out here but it took them one day to put the panels on. It took the electric company three months to come out here and change it over. We wanted to make sure we got July and August so we could have the big payments for our electric bill. They said they were backlogged but we finally got it taken care of.

I would not use them. They overcharge monthly - and god forbid you get behind. They call you morning noon and night and customer service associates are rude and do not help you at all. I was told I could cancel and have them come get their equipment at no charge at any time if i was unhappy and that was a lie. They tell you to get you to sign up. They will not come get the equipment. Once it's on your roof you own it and must pay the full cost of it if you hate it.

They didn't give us the option to add on this mesh paneling to keep the birds out of the solar panels. We have this nasty bird problem and it's horrible. But there's nothing we can do about it because I don't have a spare $1,000 laying around to pay for to cover the cost of those mesh netting. I see my neighbors with it, but I didn't know that that was something we needed to request to be added on. We could have rolled it into our mortgage like we did the cost of the solar panels, but no one told us anything. It was quite frustrating. We just have to deal with the birds until one of us gets a spare $1,000. But right now, we had to pay a downpayment for this home. Functionality-wise, I have no issues with Sunrun. Everything is running perfectly fine. Our electricity bill was minus $15 this month. Everything else, I'm totally, completely 100% satisfied with.

I had a positive experience when I enrolled with Sunrun and I like their incentive program. If you get someone else to sign up, they give you a bonus.

The work was done great. It was very clean and I was happy with it. The panels were in quickly and are running very efficiently. However, I would not recommend Sunrun to any of my friends. The initial experience with Sunrun was easy and pleasant. It did not stay that way, though. They dropped the ball on my project because they contracted out. After I got financed and they installed all the panels, I was waiting for them to send their own inspectors to approve the work and go to the next step which is to contact the energy company that would then give me the approval to use my own solar energy that I've been storing for months now.

Vivint AZ first contacted me, SunRun took them over. The inverter box installed is a 4.0 whatever, but I am still having to pay Arizona Public Service for electricity. APS told me I need a 7.0 whatever inverter box and I have sufficient panels. SunRun told me the call I received from APS were competitors trying to get me to convert to them: **! SunRun disagreed with APS telling me to buy more panels. One year later I am still paying this stupid contract (it goes up every year) and paying APS. AZ Att.Gen. were no help, CFPB no help, BBB no help.

Costco is where Sunrun had their booth. Costco doesn't just have anybody. They always deal with better companies. They stand behind it. So I knew if there was an issue, I have Costco to back it up. Somebody else had told me that they were one of the ones that they thought were good. I also didn't have to do any upfront money. The salesman was good because if there was anything, I had contacted him and then he jumped on it. There was another guy, they both have the same name. I had gotten confused at the beginning. But they kept on top of it.

With Sunrun, we liked that we didn't have to pay anything upfront. Also, the rate is flat instead of gradually going up every six months or a year. The rate was not really competitive but it's what the agent put on the table. I'm well satisfied nonetheless.

The rep was competent and it was a great experience with Sunrun.

I am in a lease with Sunrun, formerly Vivint. I am paying $184 a month and that goes up 2.9% every year. So my Edison bill is currently 600 dollars and I'm in the 5th month of the 12th month so it could continue to rise. The sunrun salesman comes to my home and tells me I need more panels at $69 a month on top of the $184 a month. I said why wasn't I given more in the first place. He said I would have to get a 2nd system installed and would have 2 contracts. I really am so disgusted with them. I have contacted another company that their system would be bigger than the 2 combined with sunrun and I would own it at $152 a month and I could claim the tax rebate. I am ready to terminate the lease and tell them to come get their stupid panels.

We moved to Arizona about a year ago and I feel that we should do our part to conserve energy. We went solar but it didn't really lower our bills when you take into consideration the loan that we had to take out. We're breaking even, maybe a little less. The other reason we went solar is that if we have a power outage, we need some electricity. My wife is handicapped and we have stuff that's plugged in. We have a koi pond that needs to be pumped. If there are outages, we don't want to not have power. About a month after we had everything turned on, we had an outage and the solar part didn't kick on. I was so angry.

I had Sunrun in my previous home and I liked the way the system worked. As the system started to started to tune-up, I started to get some pretty good bills. This time, Sunrun had some problems installing my system. They said they were gonna give me $1,000 for the inconvenience after the system was put in. It's been put in a couple of months now but I haven't heard anything. I'm wondering if they're gonna pay me what they said they were going to and how this system is gonna work. I got a PPA on this one, and the other one, I bought it out. It's completely different.

Russell from Sunrun did a great job. Also, the installation went easy peasy. The installers were in and out when they were supposed to be and they did fine. I feel confident having this.

I had a couple of other companies give me a bid and Sunrun was the most straightforward and turned out to be the best. Everything's worked out exactly as they told me it would. My bills are lower and I'm producing a lot of electricity and I'm happy. I don't know how it's gonna go for 20 years. But for right now, it's at least as good as I could have possibly expected.

Sunrun has been very good. At the time that they bought the company that we were with, we were getting a third set of panels on our house to help keep the true-up bill down. Everything ran smoothly and efficiently. It took a lot of time, but it was because of the approvals that they had to get from the city and PG&E.

It took me a while to think about going solar. The programs I knew about were having to buy them outright or lease them and I wasn't gonna do either. But when the gentleman from Sunrun came by, there was a program where I just pay for it, pay for the electricity, and they take care of everything. And for the price, I figured it was a no-brainer.

Sunrun took care of me and everything was smooth. The rep who came out explained everything down to the point, answered all my questions, and was there to answer my emails and any questions I had. Also, he was there for everything. He showed up for inspection and for any technical issues. It shows like he cares about me more than he’s selling the program or Sunrun. I'm pretty satisfied. with going solar, even though it hasn't been fully activated because we're waiting for PG&E to transfer us to the solar bill. Also, there was that time there were some blackouts. I called and the technician showed up the next morning and fixed it. I was told this shouldn't be happening and they said they will keep monitoring my system.

We had the solar panels installed one day. About three days later, we had a terrific rain. I had a leak in my bathroom because the insulation of the panels caused water to leak through my roof. I had to get people to come out from Sunrun and correct the situation. It was corrected.

There was a little hiccup in the installation process but that was not a big problem. It's still not finished though. I had Tesla batteries as backup batteries. Whenever it cycles in either from solar to battery or from battery to the main power, it pops the breaker on my hot tub at least twice a day, which is not cool. I'm still waiting for Sunrun to come to repair it. They said three to five days about a month ago and I rang a week ago, and they said another three to five days and I still heard nothing. I sent them another email and they've not responded. I haven’t looked at my email this morning but I'm a little upset. Everything's great and I love everything about Sunrun except for this power problem.

BAIT AND SWITCH!!! BEWARE!!! The salesperson Sabrina **, LIED to get the sale. They will tell you that you will not have a utility bill and that you will only pay a low price a month to get the system on your roof and then you will receive a bill from them and your utility company for TWICE what you pay now!!! Then they will tell you need to give them a recording of the conversation you had with the salesperson in your yard or there is nothing they can do!! DO NOT USE THIS COMPANY!!! HORRIBLE!!! If they come to your house RECORD every word that they say!!!! THEY LIE AND THEN IT COSTS YOU MONEY!!! DO NOT FALL FOR THIS!!!

Right now, we hadn't had a pleasant experience so far with the outcome. It's not like what we thought. I've called and talked to customer service about the fact that we're producing energy but our bill hadn't been reduced at all. It came online sometime in September. It's been enough to have at least three billing cycles. We got a billing cycle now that’s telling us the bill is $50 and the equipment is $64 a month. Apparently, something is not correct. We still hadn't been able to get anyone who have any understanding from Sunrun. I got two different statements from the customer service and they don't have a clue what’s going on.

The installation was done in one day and everything was professionally done. I went and checked the roof myself to make sure they had no holes laying around. I love Sunrun and I have recommended them to a couple of friends.

I liked the way the process was explained to me by the sales rep. He made it quite easy to understand and I felt comfortable with it. Enrolling in Sunrun was easy but to get them to fix the problems that they had created was a nightmare. It's always one excuse after another. I still got a trench in my yard and it's me that's gonna have to fill it out. There were metal parts that were laying on my grass. If I was riding my lawnmower and hit one of the metal pieces, there was no telling where it was gonna go to.

At the beginning, it was great with Sunrun. A representative came and explained everything. The process was very easy to understand. Because I had started early in the year, he said, "You're buying at a good time because a lot of people wait till the summertime then they're upset because it takes a little while for us to get permits." However, the system wasn't up and running until late August. I wasn't happy. It seems that no one from Sunrun knew what the other person was doing. The first day that they came, within one day, all the panels were up. But once the panels went up and that first crew came, everything went south from there. Every time somebody would come, something wasn't right.

Mark handled the setup and everything went smoothly but what bothered me is the LA Dept. of Water and Power. It took a long time to get through their approval. Maybe Sunrun could have pushed them a little bit better but other than that, Sunrun did their job quickly.

The panels got installed at the end of July but they didn't get activated till mid-October. That seemed a long time. Also, when I had a big issue with my electricity that stopped working, I couldn't get in touch with Sunrun. There's nobody available on the weekends. It took me a few days to reach someone, whereas PG&E was super responsive. Then Sunrun sent people out who were nice but did not know how the system worked and it took two more days to get someone out. I had to call Sunrun numerous times. They were sort of putting it off and saying it was not a big deal. It's a big deal if my power doesn’t work. Their tech support was not great. Finally, they sent out one of their master electricians and she fixed the problem in five seconds. She was amazing and I love her.

Alina who was my sales service rep was awesome. She was on-point all the time and helped me out whenever I needed her to. It was Russ that had my installation and the set up was great. They were awesome to work with. However, my project coordinator was awful. I was never able to get ahold of her. I would message her like she told me to but she never responded to any of my messages. I had to get ahold of Alina just to get her to respond to me about anything else happening on my account.

It was easy to work with the salesman of Sunrun, but he had a bias towards our purchase agreement rather than owning. Also, after the system was installed, it took 11 weeks to get it activated. I called them almost every day to try and get it going. The agent didn't seem to know what was involved in activating the system, getting it inspected. So I went to City Hall and Sunrun and did it myself. Their communication, in-house, is terrible. But the solar is good. It’s what I expected.

The person from Sunrun that came was very good. The install day was good too. The men showed up on time and did the installation. Before they left, they cleaned up as they should have. They did a wonderful job. It's been great knowing that I now have solar energy to power my home. It was just kind of a long process between PSE&G and Sunrun to get that whole Permission to Operate completed. That was a big ordeal. I had to be like a project manager for that process. My install was in July and it finally got activated two weeks ago. Another problem was that I was promised a Visa gift card as well as my referrer who is my neighbor, but my neighbor still has not received it. I feel very bad that every day through his windows he’s able to see my solar panels but he did not get his gift card that he was promised.

The installation went smoothly. They were here for two or three hours and got all the solar panels on. We had a little bit of a problem when we called Sunrun but it's gotten straightened out. The man who was here was very informative and honest. So far, we're pretty satisfied.

The installation was easy. They did everything and were super helpful. There is one issue though. They told us it would be ready to go immediately but it turns out you have to wait for a couple of months to build credit up. They should have said that straight out. But after a couple of weeks, my bill was half. Overall, I'm pretty happy with it.

Matt, my coordinator, was amazing. He was very helpful. Every time I had an issue, he tried to work it out. He tried to contact me when he found out something. However, I had issues when it came to the electric panel. They said they were going to do something but it didn't go as planned. It took a month for it to get done.

We've had Sunrun for our first set of panels. We had additional panels added because the first time, the guy who put the panels never put enough and I almost got rid of Sunrun and sued the company. When Katrina came here and had me put extra panels on the roof, she did her job perfectly though she was new at it but the installation was horrible. There were two guys that were installing the panels and they were arguing throughout the whole ordeal. Also, Sunrun was gonna suck the second set of panels out of my mom's checking account and I don't want that. Every month, when Sunrun sends the bill, there's always something that's saying we owe more than what we owe. When I send checks to the exact amount on the bill, they're always trying to get the next month's bill. I don't pay in advance for something I haven't received.

The process with Sunrun took forever. It's been five months and they just finally finished the second property. It hasn't really been the most pleasant experience. These are rental homes and tenants were more than willing to coordinate with them, installing everything, but they always had their excuse, the permits and the city's behind. I'm already familiar with that. I own several different homes with solar systems. It's not the first time. But with Sunrun, it's been the most awful experience. It was way too long.

Some of my friends installed solar panels thru Sunrun and they liked it. I went with them too and it took about two months to install. I like it.

In the beginning, I didn't like the sales rep at all. He just came in here, looked around, got on the phone, and said they were leaving. The crew packed up and left. They gave me no information. When they finally got out here and did the installation, they needed more room on the wall in the garage and didn't tell me that the first time. That ticked me off. They were very unprofessional in telling me what was the problem here. They got it done in one day but it was extremely expensive. It was $24,000 for one day's work and for the solar panels. I should've negotiated that price. I could have saved thousands.

The Sunrun rep that came out was great. The crew that put the stuff up was great, too. It was really a good experience. The electric bill went down, too.

Costco was where we saw Sunrun at and any services that we get through Costco has always been reliable. We had other companies contact us but the other thing that we also liked with Sunrun when we did the consultation was that we we pay monthly and Sunrun does the maintenance. They put the the panels in and we didn’t have costs to put them in but we have an option to purchase if we wanted to. So far, we are totally satisfied. Everything they told us came through.

The rep that came out was very knowledgeable and the installation was great. Everything that had to be done to get it up to par was done on their side.

The installation was fine. They finished in one day. But I was told I should have the system running within a month but it took about four months for everything to happen. They said something with the company had messed up an error and then nobody noticed. I reached out to the rep who designed the solar panels once a week to try and figure out what was going on. He finally got involved and told his general manager who got involved. It was a big hassle.

The sales rep with Sunrun was excellent and the installation crew was good. But we had a big storm the other day and when my husband went up to check the solar panels, there are some screws missing. We're waiting for somebody to come out and fix that.

I was trying to look at a purchase and the prices were high. Sunrun had this power-up purchase and it seemed like it might be a better way to go. It turned out to be a lot less cost and it would be replacing the batteries and other units that have less than 25-year life cycles. It would result in a lower cost than the purchase. I worked with my Sunrun rep over the internet and signed documents online as well.

It made more sense to go solar and the whole process itself made everything easier. It took a little bit to get the battery but I asked when the battery would come and it was there the next day. Being able to produce my own energy is a lot more convenient and the bills and whatnot are a lot more manageable.

Sunrun presented the information to me in a way that made sense financially. They had a local branch and the salesperson I was working with lives in Vermont. He was wonderful. There were a couple of things that came up that I'm still questioning though. One was that on the initial phone call that we had, he said that if I get someone else to do the Sunrun, I would get $1,400 back. It seemed amazing. But then later on in our discussions, somehow, it was 1,200 and now, when I looked at the incentives, it's 1,000. Those inconsistencies really struck me as strange. That felt a little bit like a sales technique where you say it's this, but then it goes down, and then now I see it’s even lower. It made me feel a little uncomfortable. But other than that, he and his communication were good.

Enrolling with Sunrun was very easy. The rep was very helpful. My experience was smooth but I'm not quite satisfied with my decision to go solar yet. I'm still waiting to see my savings, being that I've had to pay two months of the PG&E still. I called and asked, and Sunrun said I have to wait a couple of months.

Everybody at Sunrun was great and the process was smooth from start to finish. Everything's been doing good and the solar panels seem to be functioning properly. We've had a bill now for two months and there was a drastic change.

I worked with Robert and he was quick and responsive. He told me everything I wanted to know. The process went slow at times but considering the times, it was okay.

The enrollment process with Sunrun was easy and everything went okay with them. My power bill has gone down since going solar.

My solar panels were installed by Vivint Solar, but Sunrun took over this company, I had my solar panels installed for 2 yrs they just activated them this June after 2 yrs, I try reaching out to Sunrun several times, they are telling me we will get back to you within 2 days. I now left several emails in a 1month period, they have yet to reach out to me, here we go again with this new company that took over the other, same bad customer service, maybe worse!

I tried different providers and they would tell me they were coming but they never showed up. They gave a lot of excuses. I tried Sunrun and they were better. They called me and they were outside my house in 20 minutes. I had a good experience with them. Everything was complete and my system started producing energy this month.

The process took a little longer than we anticipated, but it all came out all right. The installation was a piece of cake. The young fellas Sunrun used for the installation knew what they were doing and did a magnificent job and quickly, too. They did it all in one day. We're satisfied. We've gotten one statement from PG&E since we had the panels in operation and it was a good one.

The guy who came was Ben and he was very knowledgeable, He answered all our questions and the deal that was told to us was better than the rest that came to our house. Also, the guys who came out for the installation were very respectful and did what they're supposed to do. But we've had a tech come out four times now for something that was wrong with the system. The most recent one was here for a couple of hours and he told my husband he doesn't know what's wrong with it. He keeps having the same error and he couldn't clear it. He said that he needs to bump it up to tech support because there's still an error on my system and it has to do with the batteries.

I like their cost and reliability. Their customer service was okay, too. Overall, it's living up to expectations for now. I'm a little bit satisfied.

The customer service sucks. They said to not hesitate to let them know right away if there were any problems and they would be right on it. But I had a leak on my roof and I let them know and nobody was on it. I am really pissed off right now. I got more rain coming in so I have a small window of opportunity to fix this leak. I had to hire someone on my own and it cost me 1,500 bucks. I know from here on out, I am on my own. If anything happens to my roof, I'm gonna do it again on my own because I don't have faith in Sunrun.

The Sunrun salesperson explained to me everything. It took so long to activate this system though. All these inspections, coordination with Eversource and other inspectors. But, the guys that installed the system were very nice, professionally-trained people. They did quite a good job.

We liked the presentation that was made by Sunrun and that made sense to us. The thing we liked was we definitely did not want to own the panels. We were comfortable with the Power Purchase Agreement and let Sunrun maintain the panels. The installation day was bad because the crew was on the roof for 10 minutes and my Homeowners Association officers were at my door because the installation hadn't been approved. It turned out Sunrun had not run the installation paperwork through my HOA when they told us they would. My HOA was upset and they couldn't find where the paperwork was for the installation. That aside, the actual installation process went smoothly. The crew was up the roof for only three hours and they did a good job.

The rep with Sunrun was very knowledgeable and extremely responsive every step of the way. I had a good experience. They had people on the sales side who actually know something and not just doing a hard sell. For example, I had someone who knew that based on my location and the liability to grid my area, that economically, a battery wouldn't make sense. It wasn't someone trying to convince me that I should buy a battery. So, it was nice having someone that seemed to get it from that perspective. It was an easy conversation.

I figured getting solar energy services will save some money, but it really hasn't. I'm dissatisfied with Sunrun. When they installed, they forgot to turn a switch on in the power box and so my oven wasn't working nor was my garage door. So, I called back. They had just left and the guy on the phone was like, "Oh, yeah, we're not responsible for that. You'll have to call a local electrician." I was like, "No, I think they didn't hook something up or something and whatever." Then, they had somebody else call me, and then they sent me a text. I was pissed. I went downstairs, I figured out which breaker they didn't push on all the way, and then the electrician showed up back here. I was pretty unhappy about all that. On top of that, I have seen no savings.

A friend recommended Sunrun and when their rep came by, he was great. He explained everything to us, so we agreed to go ahead with it. Their reps were super helpful during our enrollment and their greatest strength is constant communication. Even though the process took a while, they were constantly in communication and updated us on what was going on. The installation only took a day and that was super convenient. Even though prior to that, we needed approvals, but the installation guys were great and super helpful. From start to finish, it took some hours, but from the beginning, they gave us a heads up when they were coming in. They finished everything and before they left, they communicated with us about what the next steps would be.

I wanted to get rid of my PG&E bill. Sunrun at the time was the best and the best installer and service provider, and it still is. Their sales rep was very professional and patient, and he knew what he was doing. He explained everything. As far as Sunrun was concerned, everything went very smoothly. After the inspections, everything was all good but I had a little bit of hiccup with my PTO but it was on PG&E’s court. I'm really satisfied with my solar. I would have others go solar with Sunrun.

The salesman that came explained the right information to me in the way that I wanted and I could understand at my level. And that confidence really what led me to believe that Sunrun was the right company to do solar with. Getting things set up with them was the coolest thing ever. They upgraded my electrical panel and Sunrun covered it. I couldn't have been happier. Everything was clean and the dudes were cool. They were friendly, and they were smiling and laughing the whole time they were doing the installation. It was raining and they still knocked it out. I was talking to my brother, my mom, and my best friend, and I was looking at their electric bill. They're now all interested in picking up Sunrun with and I know there's a referral program, so I'm trying to make that happen.

I recently purchased a home and had the option of either buying or leasing my solar panel which I originally thought was from Vivint. I moved in at the end of August and was PGE approved 9/17/21. I couldn’t get my solar to work so I called Vivint and that’s when I learned I needed to contact Sunrun. I called and the guy immediately noticed a problem from my app and advised me that he does NOT see any grid lines generating on my app which he then told me that someone would call me back within 3-5 business days. I waited and no return call so I called sunrun again only to find out he booked the appt under his name (whatever that means).

Sunrun did everything but they broke my tiles. They said they're going to bring them but they don't bring it. Otherwise, they did a good job. I like them. They work like a family. But they charge a little bit extra. We got a charge for $20,000 but some places charge around 15,000.

The installation was good. It was done in about two days.

I researched all the solar companies and Sunrun was the only one who had a package that covered what we wanted for solar. The installation was amazing. We definitely enjoyed having them here. They answered all our questions anytime we came up with something. So it was definitely a very smooth and good process. We got the solar installed mid-July and we have a negative bill right now.

Enrollment was fine. It was very smooth. The installation experience was fine, up until we got towards the end and they told me I was up and running. I received two bills from my electric company and they were over $300. Then I'm receiving bills from Sunrun for the monthly fee. I called my representative and I said, "Well, what's going on?" He said he didn't know because he thought I was up and running. He said, "Well, you may need to call someone." I tried to get in contact a couple of times with one frontline representative that I called who said I was up and running.

The installation with Sunrun was great and pretty fast and simple. The crew was great. My only thing is that they haven't even turned on the system. But it's nothing against Sunrun. It’s PG&E. So, I've been paying the loan for a couple months now and my electricity. I just wished they would tell you upfront how long the process for PG&E is. It’s been four months already. I was not expecting this long of a wait for them to turn on the power. The project manager allegedly told me it's the 23rd that it should be up and running but I've been getting that same email for the past two months already.

The whole process of deciding and the installation with Sunrun ran pretty smoothly and professionally. I was looking for clean energy and potential cost savings in the long run. I looked at Sunrun's number of years in business and the warranty process. It took me about two years to decide for solar panel installation and from signing with Sunrun and getting that installed and needing approval and inspections, it took us about less than three months to go live. I should put additional panels because the number of panels that were put in was based off the history of the electrical usage and they didn't consider about the climate change. So, it’s still kinda lacking and not the full benefit yet. It’s kinda break even sometimes. With Sunrun, I can look at the data as well when it's cloudy, whether the panel’s still gonna be able to receive and generate electricity. That's helpful, which is one of the benefits, too, that I got from Sunrun.

We purchased a Sunrun system through Costco and it ran fine for a while. Recently Sunrun took our battery offline and began sending us about $70 per month to make up for it. This is simply ridiculous given the battery is one of the main reasons we decided to go solar. As it stands when the grid goes down so do we. I have no idea how many other Sunrun customers are affected by this but it could be considerable. So far we have heard nothing from Sunrun as to when the battery will be replaced. This is simply unacceptable.

So as for our solar system it is currently working great but after a few months of having them installed we now have hundreds of pigeons living under our panels, if I had been told this was going to be a problem from the beginning I would have had them install the bird prevention netting. After calling Sunrun they told me it's an additional 3 to 5 thousand dollars to get it done after already spending 38 thousand on this system. I am furious of the issues. I now have lots of bird droppings covering the panels, lots of feathers in my yard, feathers clogging up my ac condenser and pigeons making tons of noises all day and night, drain gutters clogging up with feather bird droppings and twigs due to the nesting.

We got some information from a guy in Costco advertising Sunrun and thought we should have them come out. The guy didn't do a whole lot except explain it to us and give us a brochure. He was good and did his job. Then, we had another person, Gabriel, come out. He went through the whole thing with us. He was very nice and good.

Stay as far away from this company as possible. If you are going to do solar, get a loan and buy it. Do NOT get into any deals with these people. Worst mistake I ever made. In fact in September of 2020 I used 1946kwh all from PGE before SunRun at a cost of $368. September 2021 I used 1351kwh… 294 from SunRun and 1075 from PG&E. 595 fewer kWh and my total bill… $205 to SunRun and $247 to PG&E for a total of $453.

Sunrun was very convincing on the contract. They had all the personnel to do everything, so it was easy to deal with them. But it took at least four months to turn the system on because the city didn’t know how to do the inspection. Then Florida Power & Light kept asking for the same thing and they said there were some internal problems. So the whole process took more than six months overall. Also, Sunrun had more than one person communicating with me, and one person didn't know what the other one was saying, or one person would say, “Well, you have to tell the other one,” but they didn't talk to each other.

Sunrun's advertisements through Costco were really enticing as a Costco member, just with all the savings that came with it. The transition over to solar was very seamless. The person who I worked with was very readily available via phone and email. They got everything set up for installation on my schedule and what worked for me, instead of me needing to work around what I already had planned. It helped with my time. They were very easy to work with. If we use any power over what our designed solar panel system is right now, it doesn't show any hiccups when it needs to now pull power from the grid, which worked out great for me.

In the beginning, our experience was really great. We were working with a gentleman named David and he was super good. He explained everything to us and how it was gonna work. He was the one that set us all up. Even the installation of the panels went great. When the installers came, they were on time and they installed all our panels right. But when they were installing our backup battery, there was a problem. They didn't have the correct wiring. We went solar in July. From July to the present time, we've had the technician come out four times to try to fix some wiring in our backup battery.

Everything was so easy. The longest wait we had is with the electric company. But everybody from when they first came and did the survey, the saleswoman Barbara, was awesome. All the Sunrun part was perfect. I already referred my dad to get solar because I believe we all need to try to save the environment and did want lower electricity. We'll see how that works. So far, it's not that way.

Another company came to the door and they had a very lengthy sales pitch. They gave me some numbers about what they could provide and Sunrun was cheaper by about $1,200 for the same number of panels. The other company's response was to lower their price by $1,800, but remove a panel, as if they were hoping I wasn't going to notice that in the statement. The whole process with Sunrun was very smooth. I never felt like I was out of the loop. It was very, very easy and streamlined. Everything got installed relatively quickly. Once everything was installed, we were waiting on the city to come inspect the connections before we could go live.

The enrollment took a long time due to permitting and scheduling, which both contributed equally. But it was good. Going solar saves money and it's green.

The sales guy was pretty cool and he seemed pretty upfront. Sunrun sent a woman over and she was really nice. She was very knowledgeable. My daughter was there when the installers came and she said they were really quiet. It worked out fine. I was very impressed with the people that work for Sunrun. They're normal everyday people. They're knowledgeable and polite. It made a difference. They got me at the right time.

Very bad service, installed Sunrun Solar panel by 08/2020, but reported system underperformance by 8/13/2020; 10/02/2020 and 12/16/2020, contact the customer services. Need waiting two hours to get connected, case assigned to several coordinators but no owner for this case, finally the field service sent one technician on 9/24/21 to fix most issue, but one solar penal is still not working, the case #** is remaining open today (10/09/2021). Be void Sunrun!!! To the owner who replied my review: Your general reply doesn’t help to solve the issue, we have spent lots of times called and emailed the customer services as you mentioned, but these just waste times! You can find my contact information directly by my case number **, if you are seriously to help and make Sunrun’s reputation back!

Sunrun sent the estimator out who did everything for us. The installation guys were awesome. I give them an A plus. The only thing I don't like so far is we haven't got a bill. Other than that, everything is good.

The sales rep was very knowledgeable. The installation was pretty good. Sunrun did all the legwork. But they were wading through all those red tapes, especially when they had to deal with the electricity company that used to deal with me. I’d recommend friends of mine or families to Sunrun. When people can't afford to buy solar panels, Sunrun has a remedy where they can lease it for a long period of time. They’ll provide me with certain kilowatts and not only that, they’ll monitor my system 24/7.

Sunrun's rep was wonderful. That first day that we were in Costco, we were in there late morning, and he said that someone could come out in a couple of days. And as we were driving home, they called and said they could come that afternoon. Then, the guy came right out on time and what we really liked was after we listened to him, we pretty much felt like we were on board. But we told him that we didn't want high pressure because we needed to think and talk things over. By the time we were finished that evening, we felt confident in it, but he wouldn't do it. He said we should make an appointment. It was a Friday and he said he'd be back Monday and we could tell him our decision then. So, we really appreciated that kind of low-key, non-pressure approach.

Sunrun was able to get back to me with my questions usually within the same day or the next day. Of course, with everybody wanting solar, and the whole pandemic happening, things were delayed a little longer than we had anticipated. They had changed our solar plan but forgot to update the design so we had issues going into it. But things were taken care of. I don't understand everything about it yet because there are six months of it where we aren't getting billed. It says we have a credit of 200 and something, and our bill from GMP is $30 to $40 when we got them, so we've only been doing this a couple months. So to be able to say I'm 100% satisfied, so far I am, but I just don't understand the whole end of it.