Sunrun Reviews

I was interested in solar energy services because I was gonna put a well in, and I knew that I would be using more electricity because of it. And so, that was a concern, that I knew I was gonna have a higher electric bill. And since I work from the home, my electric bill is higher than it would've been had I not worked out of the home. The enrollment experience that I had with Sunrun was excellent. I went with them because of the leasing arrangement and the fact that I don't own the equipment, which means at the end of the lease, which is 20 years, I don't have it anymore, and I don't have to insure it on my home. So if there are any repairs to that kind of thing, that was a critical factor to me. But customer service was very good. I always had my questions answered correctly and as fast as they could be. I was very pleased.

I have been looking for a solar energy service for many years because I never saved money on electricity. Since the rates have gone down, we decided to try it. A friend of mine had Sunrun installed at her house and she was happy with them so I signed up. Sunrun's customer service has always been good. I have a couple of things that I didn't quite understand as I signed up (which I knew was gonna happen) so I was a little bit disappointed about that, but it’s been okay. It was easy to sign up. However, the monthly charge is too expensive. Now that I really understand how it all works, it’s a little bit more than what it should be and I don't like that part. My bill is not discounted in the winter and I don't like that, either. I paid the same price as I always paid. It’s much higher. I have talked to Sunrun and have been evaluated, and it sounds like that’s just the way it is. If Sunrun's rates were lower, it wouldn’t be so bad.

The reps at Sunrun have been very nice. Though we did have some problems when initially setting up so there was a few months of delay, they got it straightened out, and so far, so good. The initial factor for why we chose Sunrun is the cost and since having them, there’s a major difference in our bills. The bills are less.

The son of my neighbor next door sells Sunrun and we heard all the good things about it. When we enrolled, their reps explained everything to us and how much coverage we wanted, which was 100%. They then sent out the engineer to do the survey and put the panels in. So far, we’re doing good. Jay, the customer service rep who was assigned to us, was very good and he took care of things for us if we had any questions. Since the installation, we’ve had no problems at all. We make the guaranteed reduction and we hit every target. We’re really happy with Sunrun. It saves money. We love it. So far, they’re producing what they said they would produce.

I went to Costco shopping one day and Sunrun was there. We spoke to them and the rep was kind so, we went with them. Their customer service is always good and I have no problems with them. I got interested in solar energy services because of clean energy and saving money, and since going solar, my bill is a lot less than Edison. I would recommend Sunrun because they are very good to work with.

There was a kid who was walking through the neighborhood and he stopped at the house and he asked us if we wanted to set up an appointment to talk to a Sunrun representative. The Sunrun guy gave us a better deal compared to Tesla so we went with him because he was in Phoenix, we were in Tucson. And they also seem more secure with their company.

Still paying $230 to Sunrun and $130 to APS which is more than what I was paying before. Made several calls to Sunrun who said they would help and now the person I was working with is ignoring my calls! Don’t use them. They overcharge and don’t follow through. It’s a ripoff!

I purchased a home with a Sunrun system in place. The previous owner paid the lease off so I get a huge discount on my electric bill for 17 years! That's great! The bad news now. I knew going in that the roof will need to be replaced. I am not a roofer but before the purchase I had a few roofers come out and look at the roof. They all agreed that the Sunrun panels should have never been installed on a 50 year old roof. Sunrun guarantees the roof be weather tight for 5 years. The panels have been on for less than 4 years, the roof leaks under the panels.

I was interested in solar energy because electricity fees had been rising and I wanted to check into solar energy services as well. I saw Sunrun while walking through Costco. They sent their representative, and we decided to go for it. We went with them because of the Costco rebates and just being a Costco member and knowing that they would not have them at their store unless they really believed in them. It was a confidence thing.

I’ve been a member of Costco for many years. Their quality is good, and normally, when they recommend someone, they stand behind that company. They also give incentives, so when I went with Sunrun, Costco gave me a cash card for $1,346. But that wasn’t the only reason I get it. I liked the program that Sunrun presented.

Sunrun has been great and I’m happy with them. The enrollment was easy. They just came to my house and got everything ready. Right now, my electric bill is coming down and I've saved money over the years. I recommend them.

Sunrun was cheap compared to other providers and it was okay interacting with their customer service and sales reps. The billing is different since I’ve had the solar panels but it’s not much. Sunrun is good and satisfactory.

The California PUC sucks and I wanted to level set my power. Going solar allowed me to stay in the lower tier. Enrolling with Sunrun for solar was completely frictionless. Their installers came in one day and were very communicative. They did all the engineering. They were customer service focused and very accommodating. I've already recommended SunRun to people.

I was looking at installations that various companies put in and I liked the way Sunrun's installation looked physically. It looked very neat. It had the fewest random wires running around. I also liked the fact that we didn’t have to pay any rental fees. We’re just paying the delivery fee. Enrolling with Sunrun has been very easy. The installation was easy, too. There has been no upkeep or interruptions or anything. It just happens every month and we actually got a little refund check this year ‘cause we over-produced. The customer service representatives at Sunrun have been very good too. If I had questions, there was always somebody I could call to ask. We had a paperwork issue in the beginning, but I was able to get through to someone at corporate and they cleared it up for me.

The Sunrun rep was very helpful and knowledgeable. He got the people out here when they're supposed to be out here. There was a little wait for the panels so it took a little long than I expected. But they were short on them so I understood that. The installation team did an excellent job too. They were here and installed the panels in one day. The solar panels are on the house and they don't look bad. I hardly notice them. My electric bill has been a lot lower since having Sunrun. I would definitely use Sunrun again or would tell people to use them. They are a good company. I did price other companies and they were a little higher and weren't as professional as Sunrun was.

I’ve thought about going solar, doing clean energy, for a long time and decided that I really should do it. I found out that Sunrun is the biggest solar company in the country, and having them for less than a year, I’m happy with them. It looks like I’m saving some money too. Also, the installation was done really well, and they had a project manager who did all the paperwork with PG&E. They were very effective communicators and they seemed to do the job pretty well. They’ve followed up after the initial installation for any potential issues. They monitor and communicate with me. They make appointments and get here on time.

Once you sign and they have you for 20 years anything they promised you is out the window. I was paying Edison 240 a month level pay, they told me they would offset this bill first two years. I paid Edison 40 dollars a month plus the $166 I paid Sunrun at the end of first two years. I broke pretty close to even receiving a small credit this year, at settle up I had to pay Edison an additional $600. I was told when they sold me the system that once a year they would send someone out to clean and service the panels at no cost.

Updated on 08/22/2020: Sunrun continues to treat its customers poorly and unfairly. I had repeatedly called Sunrun and emailed multiple times requesting to speak with a supervisor. Finally a supervisor by the name of Martin called me back and refused to listen to me. He closed the case even before my concerns were addressed. I would advise anyone to stay away from Sunrun if you can. Terrible service and only for money.

I looked into solar energy considering my electric bill and since I live someplace with a lot of sunshine. I went online and looked for the company with the best reviews, and then I found Sunrun. Before them, I had talked to two solar companies and wasn’t impressed with their design. When my guy Edgar explained Sunrun to me, it made total sense. His knowledge and the design overall really sold me on it. They dealt with the homeowners association as well as the city permits, and all I did was sign a paper when they asked me to sign it. Then from the time that I signed the paper to them setting up the design and communicating with me, it was a very easy process. I'm very satisfied with my decision to go solar and I've already recommended Sunrun to three other homeowners in the area, two of which now have Sunrun panels on their house.

Sunrun came up with a good proposal when I called them, and their salesman, Jeremy, did a good job explaining things to me. Since the system was put in our experience has been good, except that we keep getting people here taking photos of the installation. There had been about three or four times that they came over and said that they lost the photographs, then they take pictures again. Last time, somebody came over and it happened that the electricity was cut off by the supplier, so they cannot turn it on.

Sunrun installation Feb 2016. Panels work great! However, they failed to replace the safety cover on my breaker box. Somehow they managed to get it signed off by the inspector, perhaps with a temporary cover. I contacted customer service several times in 2016. Finally in 2017 they sent someone to my house and noted the cover was missing then apparently closed the implant because “the area installation crew would take care of it.” NOPE! I honestly forgot about it until I’m now trying to refinance my mortgage.

Sunrun's reps answered all my questions and I felt comfortable with all their answers. They gave me a lot of information about the system and also gave an upfront cost and savings. I had a minor problem with the installation, but someone from Sunrun came out to repair it. I just have a problem because I used to have my meter read from the outside of the house, and now they have to come indoors. And sometimes when we're not available, the meter doesn’t get read, and I've started doing estimates on our charges. It would be more convenient if there was a way to get the meters outside again.

It’s been good with Sunrun. Enrolling with them wasn’t hard and they were professional. The sales rep was good. Since going solar, my Southern California Edison bill went down.

My wife had just passed away. I was hurting for money and I got my second $290 electric bill. Sunrun came in, told me about their product and made the price cheap. They told me that I could lease from them for 180. 90 bucks is 90 bucks. The next thing I knew, they were on my roof. The enrollment process was good. They also followed up. Other guys would call and you wouldn’t hear from them for five weeks. When you do get hold of somebody, they wouldn't know who you were or what was going on. Sunrun seemed to have the information right.

Sunrun is in Costco but I put a general inquiry online and they were one of the companies that contacted us first. Also, the rep had a better rapport with us. There was some type of tax benefit that we were looking into so we decided to go into solar energy services. We’ve had the solar panels since December last year and the installation went fine. They had to put a new roof on and then put the panels on, but it was completed relatively quickly.

We wanted solar energy for the environment and we thought that it would help with the expenses. We had Sunrun put up the system in the summer of last year, and the installation went very smoothly. They also took care of everything for the enrollment. Since then, our monthly bills have been less, even though I’ve been running my air conditioner quite a bit lately. The system is working and we’re very happy.

I had been thinking about solar energy services for a while. Sunrun was coming through the neighborhood and knocked on our doors. The timing was just great and it sounded like a good deal. Some of my neighbors did it too. The enrollment process was fine and our experience with their reps was okay. Our questions were well-addressed until the very end. And I wanted to have a couple more panels put on. They were addressed okay, and it worked out fine. I'm very satisfied. My APS bill is way, way down. And our bill is just very steady. It's doing exactly what they said it would do.

A friend of mine was driving a Sunrun car and I thought he would give me a clean deal. But I don't think it was that clean of a deal because of the lack of the information. Sunrun didn't fully explained to me all of the financial ins and outs when I signed up to have solar on my house. It was kinda rushed and I wish I coulda just paid it all off and not have it leased. And then, they didn't put a new breaker box in, so my dryer stopped working. I called them my American Home Shield home repair people and they said that my dryer works, but there's no juice coming out of my little outlet. But the rest of my house had electricity. It was just the dryer because it consumes a lot of electricity. So I had to have Sunrun come out and readjust something, and it is working fine. It was hard to get to customer service. I had to leave a message and then they returned the call. But they were kind and gentle.

I was talking to a person who had solar who then referred me to Sunrun. I knew of the savings that they had which helped me make my decision. Thus far, Sunrun's product has been fine. However, when I signed up for Sunrun, they said they would give me a $600 gift card, and they would pay the person that referred me $350. They have done neither. I've contacted them seven times and then I finally gave up. I don’t appreciate the way that their front office has handled this. I have talked to several people that said that they were gonna get it settled for me, and they haven’t done anything. Though their product and service have been great, I'm dissatisfied with that part I was told about.

We've had Sunrun for almost a year now and they have been very friendly. Anytime I have a question, I can give them a call. Signing up and the installation were simple. They went through HELCO and my association to do the paperwork, and that saved me a lot of time and it was very nice of them. Going solar has been very much a great benefit, cutting the bill over half already. I've already sent some other people to them.

A friend of mine had looked into solar with another solar company. I called Sunrun because I see that they're large and they had a better plan and a better way to get solar put on your home. It took long but it was still easier overall. The project coordinator did very well. They kept me informed. The email alerts were helpful as well. Everything was explained and done quickly. And the only delay had to do with just waiting for the county of Hawaii permit and also for Hawaiian Electric Light Company to approve the project. But on Sunrun's side, everything was fine.

I've had my Sunrun panels for about 3 years now and up to this point it's been good. I financed the panels and two inverters because the whole leasing thing was very unclear. A few months ago though I realized my inverters were not working. I called and the customer service line and the lady pretty was nice and helpful, letting me know that my Sunrun had not received any system feedback from my system since November of 2018. So she sent out a tech to check out my system. They came out pretty quick, about a week and a half later. It turned out one of my inverters was bad and the other had failed when the one went down. The tech was able to reset the one that wasn't bad, great.

We had been considering solar energy and we heard about Sunrun through word of mouth. Enrolling with them was difficult from the start and we had issues with our battery backup and our inverter. We were the first in the area to have a battery backup, so a lot of our problems were attributed to that. We were offline for about two months. Their customer service was great but I couldn't get anybody to call me back to come out and fix it and I had to call a supervisor several times. But over the last couple of months, it's been fine and our electric bill is in the negative at this point.

I was building a new house out in Festival in Buckeye, Arizona. I wanted to go with solar panels, so I went online and made comparisons of the companies that were offering to put in the solar panels. I’ve called a couple different companies and had them come out and give me estimates, and then chose to go with Sunrun. The gentleman that came out and talked to me explained everything and the options that I had. He made it very easy to choose Sunrun over the other companies that I talked to. Everything was very easy with the installation as well. They came out and were very prompt on being here when they said they were gonna be here with scheduling the installation. It's been almost a year since I had them, and I've had lower electric bills from APS.

Updated on 12/12/2019: In June of this year (so six months ago) I wrote a review about this issue. Basically, we had been with SunRun for over a year at that point, and last winter snow had built up on our panels and slid off into our gutters. The added weight of the snow tore the gutters away from the roof, so they needed to be repaired and re-hung (at our own expense).

My cable provider had this promotional thing going around with Sunrun. They said I was in a good spot to get solar panels and we were willing to speak to someone about it. So I took a shot and the Sunrun rep was very informative. She explained everything and answered every question. If If I had any problems with the panels, they will repair them because they are notified if something’s wrong. I had pre-paid it because I was gonna be out of town that time. And they took the payment out, which seems like a double payment. It threw my account totally off, but it’s all right. It’s better now.

Sales people are great. Then the expertise disappears. We paid for a battery system upfront. At first the inverter did not work so they could not get the system up. A tech from a subcontractor came out and got the system started. Now the inverter is turning itself and our power from PGE off. Nothing will reset unless the main panel by the meter is manually toggled. After arguing with the "service" people they can come and look at it on July 11. This is unacceptable!!!!

The Sunrun salespeople called me then explained to me what the deal was. Then the people who were supposed to do the installation called me and they made the arrangement, and that went very smooth. I was very impressed by that. After that, they send me the bill and I pay it automatically. They pitched going solar to me as something that would be much lower rate and I would spend less money. But the first time, I paid the lease. And this year, I paid $500, so that means I used more than it produced.

The folks that I've talked to at Sunrun have all been very helpful and I haven't had a problem at all. I spoke to one of the sales people out-of-store and it was easy to do. I'm pretty satisfied and I've already recommended them.

Enrolling with Sunrun was fairly easy once we understood it. We liked their terms of the agreement a little better than the others. Their customer service team was good. They did what they said they were gonna do. Since the installation, I've been fairly satisfied. It was a good deal. We have seen savings in our cost, and we hope that that continues. Sunrun has this service called Enphase, which I don't completely understand, and I don't know how to use it, but they send me a monthly email talking about my report. And it says zero because I don't have it set up properly. I don't know what it does, and nor do I know how to set it up.

The guy that's a contracted representative of Sunrun was going door-to-door. He had a computer with him and we were talking about how much my husband and I could save and how it works on a flat fee with PG&E and when we true-up at the end of the year. We started looking at rooflines and where the solar panels could go and then he started designing them while he was sitting right here talking to me and figured out how many panels we could put where and stuff like that. Before I agreed, I looked up their ratings on the internet and Sunrun was the second highest rated company out of all of them. I called him back and he stopped back in another day or so after I talked to my husband and that's when we chose to go with them because from the get-go, they were professional, helpful, informative and gave me all the information I needed to make an informed decision on whether I wanted to do this or not.

We agreed to purchase a solar system with Sunrun. During our initial consultation/sales pitch we asked what would happen if/when our roof needs replacing. According to their site inspector our roof was in good condition. Now 2 years later our roof has to be replaced. Our salesman said there would be no cost to us to have the system removed and reinstalled. When I called to arrange the removal we were informed that there would be a charge of $4500! It has been horrible trying to contact someone to schedule the removal of the system so we can have the roof replaced. The delays are unacceptable. Our roofer is on standby just waiting for Sunrun to do their job. I am so sorry we ever decided to start this whole solar process.

Enrolling with Sunrun was fairly easy. We liked that it was through Costco ‘cause there were added benefits to doing it that way. We also felt that the representative gave us the information that we wanted and options available to us. We chose Sunrun partly because of the sales technique ‘cause they were not high-pressure. Some of the other people tell you stuff, but then when you start investigating, they are not giving you the whole picture. We felt like Sunrun was very clear and upfront with us about everything. They also offered a battery. We wanted to get a battery and when we were looking into some of the others, they told us we did not need a battery. We live in an area where they shut out the power if there are high winds and heat. Everybody else on our street lost the food in their refrigerators and because of our battery, we ended up not having to throw everything out. I’m glad we have the battery.

I wanted to be more independent of the utility companies. First, I got solar water heater and then, when I was approached by Sunrun about solar panels, I thought that was a good idea. Also, the rep told me that they come and take care of everything. So, I decided to go with solar panels and had that installed. The enrollment was good. I was in touch with a couple of different people. They came, checked it out, and installed 12 panels. Now, I get the bill and I have it automatically deducted. I split it between my son and the other guy that stays here and it's fairly reasonable. I'm pretty pleased about going solar. I recommended my sister and my Realtor to Sunrun.

I am buying a home that has solar panels leased through SunRun. They are only 3 years into the 20 year contract. The transfer paperwork was sent to me a week ago (last Tuesday) and stated that my $66/monthly bill has a 2.9% escalator annually. I have been trying to get in touch with the agent or ANYONE who can speak with me about this EVERY DAY SINCE with then no luck. I have called and emailed my agent (from Sunrun) with no response.

There was another company that we contracted with to have our solar panels put up. And then we started getting bills and we had to pay Sunrun. I have always thought that solar power is a good thing and then my daughter had it put in her house and they really liked it. They had some panels put on their house and they really liked it. And I have another daughter who actually lives off the grid and has solar, which only supplements the amount of electricity they have. It’s a good supplement, even though the panels we have, for the most part, generate the amount of electricity we need. It falls a little short lately.

The Sunrun rep came answered questions and he was helpful. He seemed to understand the process. He said the installation was free, and that they were gonna be doing a lot of things, and that my cost would be a little bit lower. Even with the leasing, it would still be a little bit lower than what I had my monthly fee down to with APS. I was very happy. So I went ahead and signed up with them.

The gentleman from Sunrun came out to my house, we talked about things, and he went over all of the benefits of it. I’ve referred a few people over to him. He was very courteous, punctual, and very informative. I have received bills from Sunrun, and I’ve been paying on it for a whole year. But as far as the discount that I was looking to see, especially when I go to use them, I did not see it. I just received the first discount in my bill, completely, for my Tucson Electric. It just dropped to 20. I was paying 104 for Sunrun's product, and 104 for my electricity, and I wasn’t really using anything.

I'm a little disappointed with Sunrun because the system they installed in my new location is too small. I'm spending almost $50 a month for that service and I'm still paying another $30 a month for the electric company. They should've put in a couple more panels and I would've been more even. But they don't wanna do anything about changing. Still, I'm satisfied with their service.

I had wanted solar, but me and my husband are in our late 60s right now. So, when I priced it, I wouldn’t have lived long enough to pay off solar before the advantage of having it would take place, because I’d still be making payments for the solar but take the place of the payments I was making to PG&E. So I kept putting it off. So when this program came up through GRID, I'm getting my solar for free.

I had solar at my prior house and this time, I enrolled with Sunrun. It was a great experience I would do all over again. The experience of enrolling was flawless. They explained every process in every step of the way and they were in great communication with me. There was a hang-up but it wasn’t with Sunrun. It was with the City of Peoria and Sunrun was on top of it. They were not overwhelming me with communications but they were letting me know what was going on. I was in the loop of everything. The customer service from everybody that I talked to was top-notch and it was a real pleasure to deal with Ariel. I was impressed with her knowledge, professionalism and communication. Sunrun also walked me through the installation and turning the system on. Everything was good and I would definitely recommend them again. I love having solar. It saves me money and that’s why I think everybody should do it.

The service is good and the customer service representatives are pretty nice and always helpful. I enrolled with Sunrun over the phone and the experience was good. The process was easy.

I went with Sunrun because of the cost, the customer service and understanding, and the actual follow-up with their rep. The enrollment was good. The first guy that came out didn't come back, so I called the company back. The guy that came out then followed up and he was really clear on everything. He answered all the questions I had. The follow-up was the most key thing that closed the deal. The tech and electrician that came out were very skilled and executed skilled craftsmanship in their job. I would highly recommend them. Since having Sunrun, our electric bill finally caught up with SCE&G. My bill with SCE&G was really high for last year and now, it's finally down.

Sunrun is great with customer service. The guys call before they come and are always attentive to what they do. They're very nice. But I don’t think the product is worth the expense. I haven't been really happy with it. It was easy to enroll with them, but it took a long time for the power to start. The system was broken for almost seven months. The boxes hanging on the side of the wall kept shorting. And when they mounted on the roof, they put a hole through it and we had water come in our bedroom, and it took them a while to figure that one out. We have this in this house and my son’s house, and they're in the same situation. Theirs have been broken three times now. Also, our old electric bill was $700 a month. We've had the Sunrun system for a year now, but this is the second month we’ve actually had a difference in our bill since being installed. They need to tell people that it’s gonna be a while before they start seeing a difference in their bill.

A sales guy, Justin, came to our house. He set it all up and Sunrun finished what he started. Enrolling with Sunrun was super simple. The installers that were out there did tell me where to go. I went online, signed up, and it was easy. I got an email thing that Sunrun wasn’t happy with the productivity that was happening on our system, and they’d send out a technician. They scheduled the time for the technician to come out and do something with the system. It was some part or components they needed to swap out, and they picked the backup where it should be. I'm enjoying the solar service. I turn on my air conditioner and I’m still selling power to PG&E. In the middle of a hot summer day, I was able to look at my meter and saw that it was still running backwards with the air conditioner running.

Our leased solar panels: LG255S1C-G2. Panels have been discontinued, no longer in production. This company clearly indicated to us that by using their system we would enjoy a life virtually free of electricity costs from the public utility. While our cost did reduce we still pay more that $2,000 annually to the utility. In addition we pay Sunrun $2,240 annually for the use of the system! That works out to more that $4,200 for electricity!

I got interested in solar energy services to save on my cooling bill. A friend of mine worked at Sunrun. Everything, so far, has been okay. However, it has the app and it can monitor, showing how well your energy you’re producing. The first year, it produced quite a bit daily. It was like 67 to 72 a day. The second year, not very many days got up past like 62. And then I haven’t really checked it this year, but it seems like the amount of power it’s been putting out has lowered. And then when I called, they said the computer showed everything was running 100%. I asked if they could send someone out just to verify it. They said they could but they were gonna charge me for a service tech.

A friend had installed a Sunrun product on his roof and he seems to be happy with dealing with them so I contacted his salesperson to come and sell me. The enrollment was very smooth. When I first got my estimate, I had initialed something. I didn't realize it was the contract. And I felt I didn't have a chance to shop around. But if I probably did, it would have been a hassle. I did get some other estimates, and it was comparable.

I've had Sunrun for a long period of time and my only disappointment is the fact that it's a lease, and the lease payment goes up every year. The increase is a couple of percent every year. It's in the lease agreement, but I didn't anticipate having these this long, and the cost of the lease keeps going up.

I live out here in the desert in Arizona and we have lots of sunlight. I’m a retired electronic engineer and I know all about the solar panels. I had people walking down the street knocking on my door all the time trying to sell me solar panels. I’m 85 years old. I was 84 when I got the panels from Sunrun. But getting your money back at my age is not likely. For $20,000 out, it takes a long time. I pay enough income tax. I sold some stocks and it’s gonna raise my income tax quite a bit. So, I thought I’ll take advantage of the 30% federal tax credit. I got $6,000 from federal and $1,000 from Arizona. It also makes the house more valuable. I’m gonna leave it to my heirs and they can sell it.

Updated on 06/08/2019: Dear Sunrun, Currently no one has reached out to us from SUNRUN's field service team as you have suggested.... SUNRUN has 1140 ONE STAR Sunrun customer reviews (just on this website) which says it all. Our system was installed Jan. 16, 2019. Your remarks on your response regarding our account are not factual. We had low production in March 2019 on some days, then we had no production April 20, 2019 through May 1. Yes we were finally reimbursed for 3 months. (We never asked for money). Keep in mind prior to the tech visit on May 1, 2019 we had to call & email Sunrun many many times and we did get the runaround.

We’re really happy with our Sunrun. We love it except for the middle section of the process. It wasn’t smooth, painless, and great. We ran into some real serious glitches in the installation process and it took months to get it turned on finally. We got passed around a lot and somebody dropped the ball big time with the city. They didn’t apply for the permit when they were supposed to, and then they didn’t tell the city that they had actually installed it. So, the city never came and did their inspection because they didn’t know that it was done yet and it was like six weeks of me emailing and calling and driving people crazy, trying to find out where we were in the process. Sunrun kept saying Commerce City hasn’t given them the permit yet. I finally called Commerce City and the permit hadn’t been applied for yet.

There was a Sunrun vehicle down the street from my house in my neighborhood and they were installing the solar panel. I decided to call them and I liked what they had to offer other than the other competitors that I have heard before. After they installed the panels, I went up to the roof and there were cracked and missing tiles, so I reached out to customer service and the coordinator. And they got technicians out here right away and took care of those issues. And every other time when I’ve reached out for customer service, they’ve been good so far.

Sunrun had the best program so I decided to go with them. I haven’t had any problems with them installing the system. They were on time and installed everything correctly. They also asked me what I wanted as far as painting goes on my pipes. I provided the paint and they painted everything that I wanted them to, and everything worked out great. They also cleaned up after they were done. Sunrun does everything fast and to the point. And since having the system, San Diego Gas & Electric owes me money now.

They have no communication skills. We were told that we might not be able to get the solar because our roof is tile, no plywood under. We told our rep about it and he did not say anything. He was suppose to get back to us on Friday and never heard another word from them, it's been a week already. So I told my husband I do not want the solar. What kind of company treats people like this, Sunrun.

John from Sunrun came and did a presentation. We had turned down going solar seven different times, but he answered a lot of the questions and concerns that I had in his presentation. Also, we went with them because they warranty their own stuff and their cost seems to be a little bit better than what had gotten presented to me before. Then, he made the enrollment very easy and he made my mom feel real comfortable with all of us participating and everything. And he was real honest about what we were signing up for and how that was gonna affect things.

Knowing that PG&E was gonna be going up more, I looked into solar energy service. It was also time to have better energy. Enrolling with Sunrun was very easy. They were very polite and knew exactly what they were talking about. After the installation, they had to come back for 2 things. The battery part of the system didn't work right away, but it was a brand new battery that they were dealing with. They figured it out though and seem to have gotten it working. I'm 100% satisfied with going solar. My bill used to be close to $200 and now, it's down to $11 a month. One day, the power was out and my wife was very happy she had power.

I liked the lower rates from getting solar energy services and I had been looking for solar for a while but I didn’t like what I was hearing about the other companies. Then I was referred by one of my friends to Sunrun and when I enrolled, I had a really good process with them. It was delayed for a couple of months because of some permitting issues. But other than that, it was seamless. The customer service representatives were very good as well. So far, they’ve done everything that’s been promised and everything has been great. In fact, I don’t have a bill anymore. That’s basically what we were shooting for. So the only thing I’m paying for is the lease of the solar.

Enrolling with Sunrun was all right and pretty easy. It was a really good experience with their customer service. They were right on the mark.

I see some negative reviews, one being from someone who stated they got a 750 dollar bill at the end of the year from your electric company. What happens is people think because they have Solar they can just run their air conditioning and other appliances as much as they want any time you want. I have a pool and dual AC system in my house and even I know that since I have a big house I will utilize lots of energy around 35-40 KW/Hour a day. You need to know what your peak hours and non peak hours are with your electric company.

I purchased a paid in full lease last fall. Everything worked well up until the installation. Sunrun was happy to take $16,000 of my money and the system was installed. The problem is that at installation they told us there was a broken box which a couple of weeks later they replaced. On December 18th I was told my system was up and running. In December the system made 139 KW. In January it made 168, On January 16th I wrote to the Project Coordinator because the system was flashing ERROR. Megan politely told me to go to Customer Care and I forwarded them the message on January 17th.

Sunrun installed 27 solar panels on our house in 2014. The process went very well. However, we have never achieved the solar production we were promised. We repeatedly were told the system was working properly. It was just underperforming. We had our electric company come out several times to check the metering thinking that was the problem. We then encountered a communication problem with our inverter. Sunrun sent a Technician to our house to remedy the communication problem. This was in early January 2019. While at our house the technician went on the roof to inspect our solar panels. He immediately noticed that the peak of our neighbor's house was casting a shadow on 3 solar panels located on the lower row of our solar panels.

Updated 08/05/2019: I previously posted a review/complaint about the poor customer service I had received from Sunrun regarding removal of panels so I could get my roof repaired. Sunrun replied and a representative gave me her phone number and email so she could assist me. At this point I want to hire a third party contractor to remove and replace the panels. He charges less than half of what Sunrun demands. But they have to approve him first and they won't tell me what they need to approve him. It is now 2 months later. She has not responded to phone calls or email. My roof leaks. What am I supposed to do?

The panels are working awesome, no problems there. But I have contacted them over and over again because of my roof is leaking at the anchor point of the panels. They came once and fixed the spot, but come to find when they installed my panel no tar was added to prevent leaks. After that initial repair the roof kept having water come through. I called again many times and right now it has been over 3 months and no one has shown up to do any additional repairs. Now they keep playing the phone tag game instead of actually trying to send someone over. I am thinking of contacting my home insurance, they can deal with them.

The system worked very well for just about one year then stopped working completely. I called them and they promised to email me within two days to give me a repair date. They did not email me. I called them again and they promised to have someone call me the same day to set up a repair date. No call from them. In the meantime, it is generating no electricity but my lease payment is still expected to be paid while getting no value for it in return. Would not recommend this company based on very poor customer service and the I don't care attitude!

We installed a system that was supposed to meet the energy draw and even added more panels just to make sure that we were covered. Imagine our surprise when we got a $750 bill from PG&E for 'true-up'. I called Sunrun to come to check on the system and, while the customer rep was very polite and scheduled for a field person to come out, that person never came. Never called. No follow-up contact whatsoever. When I realized no one was going to call, I called again and got a supervisor. At first she tried to blame me that I hadn't sent the pictures they had asked for...I hate those kinds of tactics! When I told her that I had proof that they had been sent (I gave her the time and date they were emailed), she finally acknowledged that she 'found' them.

We have solar panels installed in 2006 when it was only REC solar. For about 2 months our solar system is not working. I called them and it took 2 weeks for a technician to show up and he diagnosed that our inverter is gone and need replacement and he or someone will call me in a couple of days. No one did in a week. I called back and I was transferred to a lady named Sony at **. Talked to her and she told me she will call me in a day. No call. Called her again in 2 days she said she will call me. No call again. It's a horrible experience. On the other hand, I recently had a larger panel put by Tesla, their service is phenomenal. I had an issue and they came the next day and took care of it. If Sunrun does not get their acts together, keep away from them.

Our home passed there site survey and inspections. They climbed on our roof said it was fine our electric was new just everything was good to go. We already had the money approval salesman was very nice to start. When the installation crew came they again looked around the house checked the electrical out said all was ok.

Sales pitch, installation, and service were impeccable. I'm very pleased to this point, I'm awaiting the inspection from Com Ed, SFO. I've yet to start using my system, but My concern is with paying 2 bills... one to Sunrun and another to my energy provider. Looking for a clearer explanation about the $81 I'm contacted to pay Sunrun per month. Since there is supposedly no out of pocket cost for the panels and their installation. Then what exactly is this payment covering; and Is this a lifetime payment? How's that work if I'm on vacation for 2/3 weeks or a month and there's no too very minimal kilowatt usage in my home during that time; am I still on the hook for the $81, or does that number come down as well? Just need a clearer understanding!

Financing Sunrun Solar product through Costco, a trusted brand, an expected a superior product. Just received a $1,700 PG&E bill because the system stopped working after just two months of installation. So now I’m paying a $140 a month to finance the Sunrun product and have to pay the $1.700 energy bill because the product I purchased did not work properly shortly after installation. Sunrun offered a $200 refund, which is an insult. I should not have to pay an electric bill due to a faulty product. This of course means if the system goes down at any point over the next several years I’m on the hook for these expenses as well. Please Sunrun come and remove the system from my roof now!!! I no longer want to be in this one-sided partnership. I pay you whether your product works or not. This is the honeymoon phase and the relationship is already sour.

A friend of ours is a Sunrun representative and she presented it to us, and it made good sense. We have had the system installed for about a year now and the experience with Sunrun has been seamless. It took a couple of months for it to really start building up the energy, but it worked. It took three months to build up the energy so that it would lower our anticipated debt and we would start seeing some savings. Everything was told to us upfront what would happen, so it wasn't a big surprise either. The only problem we had is that their office got the wrong address in there somehow and our representative worked her tail off to get it changed. It was like everything she did didn't happen and it made it sticky for a while. It caused a bit of hesitation on being able to get things started, but once it got corrected, it went very smoothly and it was convenient.

We debated whether or not to get solar; and finally went with Sunrun. Their sales team is persistent and on-top of things. I was told there would be no out of pocket costs by the sales team and Sunrun would take care of any roof modifications. The installation process was actually pretty good. PM was on top of things; and everything was installed with little attention required from me. The system was installed at activated for Feb 1, 2019.

I am living here in Arizona and I might as well take advantage of the sun, so I decided to look into getting solar energy services. It is also a lot easier to get into and my credit score is way up there, so I had no problem doing it. Enrolling with Sunrun was easy. I got a 20-year option to buy. I am set at a certain rate and I know what my bill is gonna be every month, especially right now with summertime coming up, when the temperature’s gonna be the way it is. It runs about almost $350 a month and more, so at least I am on a set rate now. I’m very satisfied and everything is good. That is why I recommended it to my people.

I met one of Sunrun's salespeople before we bought our home and when we decided to go solar, we asked her because she and my wife had become friends. We went online in September of last year and our experience with Sunrun has been hit and miss. We had problems when we turned the system on. They put in the electric and they were ready to put the solar up, but they hadn't done the electric yet because the company they used to do the electric had rescheduled. The right hand didn't know what the left hand was doing. They finally got the electric done then they came and put the panels in, but one of the guys miswired something so the system didn't go online. They came out and fixed that. We also have an existing problem that they haven't been able to figure out yet. It keeps flipping the circuit breaker.

Told batteries would be available by December 2018. Was told that the batteries were being approved by Texas reps by our sales person. We are still waiting and all that Sunrun main office says they will not be available for some time now. So no better explanation was given to me and this is unacceptable.

I guess these guys are making tons of money to turn away business. I was on the phone with a customer service rep just talking about setting up consultation. They want a lot of information other companies don't ask right off the bat, including a quick speech about your credit rating. Then wanted to use my phone number to send and receive text messages. I declined that option and basically was told if I don't opt, then we can't do business. And this was a consultation. I can only imagine the process from here!

I would NEVER refer this company to my worst enemy! No one deserves the headache and misleading words from their sales rep! This company should be shut down or refund everyone’s money back! I wish my family NEVER got involved with SunRun! The sales rep told us and so does their automated answering machine that you can move and take your panels with you to your new home. LIE. We are from the east coast. Raccoons is a big problem there. Turns out the west coast has a pigeon problem. Lo and behold we had dozens of babies and their nest under our panels.

A neighbor had Sunrun and I looked into it. I had a good experience with the salesperson. However, he purposely did not give me the right information and the company didn’t accommodate in the same manner that I was told. That was in the contract and I had to challenge them on it. It took a long time to get established and they ended up taking an extra payment. I’ve emailed several times to get them to give me back the overcharge but to no avail, and I just chalked it up. There was a point in the contract where you could pay off the full balance early without any payment penalty, therefore not having to pay a finance fee. So, that’s what I did and yet when I paid it off, they kept showing as if I still had a monthly payment due and they had still drafted it from my account, even though I have given them a check for around $28,000.

I looked into getting a solar energy service to get a reduction in my utility bill. I ran the numbers and saw that there was a possibility for a payout in eight years. Sunrun had installed a system at my work and when I was still working, Sunrun was vetted by the agency, and they were one of the companies that was recommended by them. Enrolling was simple and painless. I had leased the system from them and I did a one-time payout on the lease so I don’t have monthly lease payments.

We bought our house 2 years ago. The previous owner paid his lease in full and we have basically been thrilled with the savings we see. However, In 2 years there has been 2 times that we don't show any energy generation. Last year it was in the middle of the summer so our electric bill was quite high. Luckily this time has not been as hot so our bills did not jump up. However, I do think 2 failures in 2 years is too many AND I would have liked to have someone come out and tell me if we had any other options like more panels or some sort of storage system. My husband rolls his eyes when I say that, but I want to be comfortable. Both times we were not generating for almost a full month before someone notified us. If they are monitoring our system I would appreciate more timely notice.

I've always been interested on solar and wind. When it was new, it has been out on the West Coast forever but here in Texas, they really didn't wanna do it, or it was cutting into the big oil companies and their profits and everything else that they screwed the economy on. When I first moved in my house, the solar panels and a water heater were already on. I was the second owner. The big 80-gallon tank water heater is in my garage but every time I went to try to fix it, I could never get the pump to work. I found out that calcium has built up in the solar panels and nobody worked on it.

Sales manager from Palatine, Abdul run my credit score on Experian without my consent. He said, he just needed my SS for verification...He lied to me that he actually checking my score for the contract with them. All I needed just information about solar batteries. He did not ask me directly, if it's ok to check my score. Very bad experience. This company is not doing honest business.

Enrolling with Sunrun was pretty easy. They did everything and they did the assessment. They kept up with the coverage, how much electricity would be produced, more percentage based on my bill, whether they are leasing or financing. That went pretty smoothly. Everything seemed fine in the installation process as well. So far, I'm satisfied and I would do it again.

Enrolling with Sunrun was great, simple and easy. I actually chose Tesla but I was for another six months out before getting solar on my house. So, I switched to Sunrun because they could get solar on my house in 45 days. The guys who came out to install were great. I had a really good time with them. I'm super satisfied with my system. I now have $13 power bills and usually, I'm like 200 or 300 normally.

My electric bill was way high as I was using the air conditioner because of the heat. It wasn't worth paying 500 bucks a month and so I started looking into solar power services. It was at Costco where I first heard of Sunrun and they were the company that I signed up with. Overall, I'm satisfied with my decision to go solar. The enrollment process was very easy. They explained everything thoroughly so it was great. Then, for the installation, they came out here when they said they were gonna be here and they put the system up as quickly as they could. Their customer service was also very responsive. I had one thing and they came right out and took care of it. Sunrun was great and I'm happy.

We've been thinking about going solar for quite a while. Sunrun's team was at Costco and that said a lot. That was a good sign that Costco would partner with somebody. My experience enrolling with Sunrun was wonderful. The rep was very good and very knowledgeable. The installation went as smooth as glass too. They had a fantastic team that came out and set up 32 panels fully in one day. They came back the next day to test it, but it was cloudy. The solar panels are working good so far and my electric bill is now $8.07.

Very deceptive company. We inherited the solar lease from the previous owners when we purchased our home in 2016. Big mistake. No cost savings whatsoever. Do not get involved with a solar lease. First true-up bill was more than $1200. We cut down usage A LOT by freezing in the winter (keeping our home at 57 degrees) and sweating in the summer (keeping our home at 80 degrees and using fans more than AC). Second year our true-up bill was less than $300. Now, the true up bill is more than $800 and we haven't done anything different than last year.

We have been thinking about going into solar energy services for quite a while. We had other companies out and Sunrun was the only company that told us flat out without cutting the trees down, we won't go and get 100% solar energy. Sunrun was willing to work with us leaving the trees though. The other companies just wanted to cut them all down, and we didn't want to cut our trees down. Enrolling at Sunrun was easy. The guy came out and went through the contract. He explained everything the best he could so we could understand it.

I've been with Sunrun for about four years now and my experience has been good overall. I am set up where I lease the system from Sunrun for 20 years. I gave them 20 grand and I got the S-racks and the tax credits. So I don’t have a cost from Sunrun for electric. My setup is supposed to do 8.8 kilowatts but I haven't hit that yet. But I also have an agreement in my contract that whenever I don’t make the 8.8 kilowatts, they send me a check for the difference.

Our experience with Sunrun was very professional. We liked their price so we chose them. Their customer service was very good. Their reps were very nice and polite, and they did a good job. We waited for a couple of months to notice the difference in our bill and we’re very satisfied with the result. It will take us a few years to pay back because the cost was very high, but I think it was worth it. I will definitely recommend Sunrun.

I had been thinking about solar energy services off and on a little bit. And then when I sat down and talked to the representative of Sunrun, I thought for about another month, and then I decided that it was worthwhile. Enrolling with them was pretty easy. They went over it, and then once I was convinced that the numbers would work for me, I signed the stuff, they came out and did it. I’m very satisfied so far. I’d recommend Sunrun.

I've been with Sunrun for a few years now and I've been very pleased with them. Their representatives have been very professional. However, I'm a little disappointed that the system is not putting up more electricity. The system is much more environmentally friendly, but the difference in my bill is simply my payment to Sunrun. I hope they find another way to either put more panels up or to have the panels provide more energy.

Using Sunrun was the best decision that I made. It has been very seamless and painless. They are a Costco partner and I'm a Costco member, and they made that much simpler. Sunrun's enrolment process was very easy and the installation process was good and very simple. They were on top of things and got everything done. I saw a very low bill since going solar and that was the whole idea for getting it.

One of my neighbors used Sunrun when he had solar put on and he had a favorable experience. I talked to him, and my experience turned out the same. Sunrun's customer service has been outstanding. I contacted a salesman and he came out, did a consultation which was informative, and then we signed a contract on the same day. The installers came out one day and did a layout, then about a month later they came back and had the installation completed in a day. I've had solar for four months now and I love the service. My bill is 20% of what it used to be, and that was through the winter, and it will get better as the summer goes. I would recommend Sunrun to anybody interested in getting solar.

I do very few reviews like this but I want to share my experience with Sunrun. The process was long and tenuous but the panels were finally installed. The last step in the process was for Xcel Energy to approve the install of the panels which provides me with 96% coverage of electricity for my home. Xcel came back (after all the panels were installed) and told Sunrun they would need to remove a portion of the panels which would bring my electrical coverage guarantee down from 96% to 76%. This was NOT part of my original contract. The reason Xcel Energy gave was that this many panels could overload the outdated transformer. Sunrun offered me the 76% solution and this was not acceptable for me. Now that they will need to remove the panels, they have sent me documents to sign that release them from liability issues that may arrives from unseen damage to my roof.

I got into solar energy because of my power bill. It was so high during the winter. It would go up because of the heat, and in the summer, because of the air. The only time we would call a break was fall and spring that didn’t last very long. We got Sunrun and we weren’t able to see a difference in the beginning. But we are able to see a difference now.

My enrolment experience with Sunrun was very comfortable. They were the only one that came to the house and they had what I wanted. The guy that came out here was very knowledgeable and explained everything. He went in and out without problems. Everything worked out for the good. Getting the solar energy services didn’t cost me anything down and I didn’t make any big payments like 20,000 as all the neighbors did. Since going solar, I noticed that my APS bill is always negative like they owe me money every month and all the monthly bill for the APS has gone down for about 30 to 40 bucks. It’s saving me money on my electric bill, and I’m very happy with it. I have recommended Sunrun to a friend, but he didn’t buy it. But I recommend it to people here and there.

My son’s college fraternity brother was a Sunrun representative. He did a presentation, and we were willing to go for it. We then signed up for our two different place. It was easy to enroll but it took quite a while to get the power companies to okay it. The reps answered all the questions when they had to, took care of the installation, and the maintenance has been fine too.

Sunrun requested that I replace my roof because it was too old to install solar on the roof. I did. Sunrun sent out the installers and they put the panels on my new roof. They broke over 100 tiles while they installed. I have been trying to get them to come out and finish the repair for almost a year. Mind you they are not roofers. Now I lost my warranty on my roof. There is not enough space to tell you everything they mislead me on. Before you sign there gotcha contract have a attorney look it over.

I was told not to worry about waiting for a whole year before getting the panels installed on my new house because with less than a year of ConEd bills I will be covered 100%. If need be they can add extra panels if needed. Now a year later after installation I am paying ConEd extra money on top of paying Sunrun. I called Sunrun and they now say, "I’m sorry. They didn’t explain it to you Correctly. We don’t add panels, you would need an additional system now." That will be paying for 2 systems now. Smh. All they wanted was the sale.

Signing up with Sunrun was relatively easy and I had a good experience with everybody. However, I've had some problems with one or both inverters at times and one of my inverters keeps losing its communication. Mostly it comes back and fixes itself but that's not a thing that should be going on. Also, when the power goes out, which is quite often in my area in California, you have to disconnect from the grid and just let the solar run the house. Nevertheless, I recommended it once.

I liked the lease part with Sunrun. It requires no money out of my pocket and so far, it's been good. They looked at our whole year usage and then they found a system to provide our needs. Since we've had it, we've had to pay a little bit extra to the local HELCO but I'm hoping we can get that under control and just pay Sunrun basically.

One of my neighbors had solar energy services and I was very interested in it but they had to put some money down. Then, they got a tax incentive back but that didn't work for us. Sunrun showed up on my Facebook page and it was no money down, which made me wanna do it. Getting signed up and installed was easy but lengthy. At the beginning, they had somebody that was taking care of our case but he didn't get back to us in a timely fashion. Now, there’s a new guy taking care of our case. He’s wonderful and we’re very happy.

My enrolment experience with Sunrun was fairly easy but they were hard to get a hold of. I like to talk to people so, that didn't thrill me. Also, I'm paying them for the use of the panels but they never come out and check.

We've always wanted solar and it was easy getting set up with Sunrun. However, we had some problems with them. The original kid was good but he was a salesman. The system was working for four months the way we thought it was supposed to be working. We were back and forth with customer service. This was a couple of years ago and it has been ironed out. However, they were charging us $120 a month and my electric bill was still high. So, they didn't live up to the expectation.

I chose Sunrun to be able to make payments and my enrolment experience with them was easy. The installation process went smoothly but I have two issues that I'm not happy with. When they said that they would finance it, they didn't tell me that they were going to put a lien on my house. I also didn't realize that the payments would go up every year. I talked to someone about the issues once and I haven't heard anything back so I haven't pressed it. Other than that, Sunrun has been very nice. They pay 80% of the PG&E so I got 20%. I've recommended Sunrun once and I will do it again.

We live in a very rural area in the middle of nowhere. Electricity here is quite expensive and it gets up into the hundreds in the summer. We have changed over to an electric furnace because of the savings that we got. We live on wells and we had to have our gas truck in propane into tanks. My wife researched about solar energy. We got everything set up with Sunrun, and it was easy. They did the set up quickly and well. It's a ground mounted system that's not on our roof. We get a lot of wind here and the system has withstood the wind quite well. Sometimes, birds will fly over and drop rocks, and we've had a couple of broken panels. Even so, the reps are always great about fixing them. They're quite responsive and I've had fantastic interactions with them. We're leasing, so going solar is not cheap. Still, it's still cheaper than paying the electrical company and I'm proud to decrease my carbon footprint.

I've wanted to go solar but I wasn’t sure about it until Sunrun came over. They explained it to me more and told me about programs that were available to me. And then everything was quite simple for me after that. They had me look over the paperwork, which was exactly what the rep explained to me, and if I had questions, he would answer via text or a phone call. The rep answered all my questions. He was really good at his job.

When we purchased our home, some of our neighbors had Sunrun and they referred them. The enrollment was a long process. It took forever for the inspectors and everybody to come. When my panels came, the inspector was on vacation. But they met their timing. Customer service was very helpful too whenever I needed to get in touch with them. Everything went well. I was kinda surprised with the last bill that came in, knowing how cheap it was. My bill is only 40 some bucks. Hopefully, Hawaiian Electric knew what they were talking about and their rep didn't make a mistake. I'm very happy with my decision to go solar but I'm still waiting for my gift card from Costco. Hopefully, I'll get it.

For environmental reasons, I got interested in solar energy. Originally, I started with Solar City, but the process had a lot of fits and starts so I switched to Sunrun. And they very quickly went through the planning and installation. Dealing with their reps during the installation process was very good. Plus, I noticed a difference in energy consumption on the first bill. I've been with Sunrun for about six months. They do a good job and my experience with them has been good.

So we called and got an appointment, person came, but his application on the tablet, did not work so no quote, he would send quote with details via e-mail. Never received it. He send an appointment for the next step. We answered with, "Can you please send us a a quote." No quote came. We did get 2 calls for the installation. All in all it has been 2 months and nothing.

We tried to be as earth-friendly as we can be and we're just so sick of the ridiculous prices that National Grid charges. We knew we couldn't do a wind power thing. But we got a lot of sun here, so solar power was a good option. We got Sunrun's phone number and the representative that came was so personable. He helped us out tremendously.

Our electric bill was high and Costco recommended Sunrun, however, the enrollment process with Sunrun was quite badly. They had a salesman that came out and assessed the number of solar panels we needed to get 100% replacement. I wanted to get off the grid and they came up with what they recommended for us to buy, which was fine, but they registered wrong with HICO. Instead of getting a 10k and above type system, they mistakenly registered for a seven-kilowatt-hour type of system. The salesman dropped the ball that they could not get the thing redone and they wanted me to accept a seven-kilowatt type of system instead of the 10 that was needed. The reason for the 10-kilowatt is the high mole content in this area and what we wanted to do was to have total air conditioning, so I would not accept the seven even though they discounted it.

I’ve been waiting five weeks for an inverter to be replaced. No one at Sunrun seems to be the least bit interested in getting this inverter installed. Since Sunrun sells systems every day, there must be an inverter around somewhere. What do I have to do to solve this issue?

Great savings. We have a metal roof guaranteed for 50 yrs. SunRun was the only company that would install on our roof — others wanted to replace some or all of the roof with vinyl. We live in San Diego and our bill is from zero to 3 dollars a month from.

It used to monitor three homes, now it monitors just one and it isn’t mine. Customer service is difficult to get a hold of. It won’t even allow me to edit the address to mine. Thumbs down for service.

It was my understanding that my panels would produce 100% of my energy needs. This last year has been the rainiest, overcast year on record for Maryland. The contract says something about us getting a refund check if our panels fail to produce. We started using the panels in December 2017. I called the company in February, 2019 and they said they would be giving us a refund. I asked if they were sending a statement showing how much energy was produced and a breakdown of how much money they owed us. They said no. However, if I send them all of my energy statements from Pepco for the last year, they will investigate for me. They still haven't sent me a check. I don't know why I have to send them all of my energy statements! Where is my refund?

My brother referred me to Sunrun and after talking to him, I thought that going solar was a good idea. Enrolling with Sunrun was very easy and the reps were very good. We had an issue with data in the beginning but since the installation, the service has been great. We had our start until the last month and when I was trying to read the electrical bill period, the numbers were off a bit. But other than that, I would recommend Sunrun to others.

Somebody in my community was looking at getting solar and we heard about Sunrun through them. We heard that it was cheaper, although there were some restrictions. You could not be a Blue Ridge customer, you had to be a Duke customer to be able to get it. We were with Duke, so we were able to get it. The salesman was great and he walked us through the process really well. It was easy to sign up for it. The only complaint I have with it was how long it took to approve and install it. It was several months in the process, but they did a good job installing the system. There were a lot of hoops. They had to get things approved through the county and the city, and all those took a while. They had to get permits and there were a lot of regulations and non-sense that held up the process.

I was shopping around for solar and I compared prices and customer service reps. Sunrun's rates were really good and the customer service was good too. I also checked out SolarCity, which turned to Tesla, but they seemed to suck after they changed ownership. Tesla was also gonna install at a much later time than Sunrun and my calendar was open. Sunrun asked if they could install the next week and I told them to go ahead. So they did that. My wife had solar installed in a different house and it took much longer. So compared to that, Sunrun was very good.

My energy bill was the main factor I decided to go solar and it was pretty easy in the beginning. It was okay to enroll and the installation was fine. All of that went well. But we found a decent amount of issues afterwards. Customers should make sure they have everything in writing and documented from when the first person goes about and gives them the quote.

I started looking into getting solar energy services for their environmental benefits. I live in Hawaii, so why put all this beautiful sunlight to waste? Enrolling with Sunrun went without a hitch, and I'm really satisfied with it right now. The initial salesperson left the company because of health reasons soon after I installed my solar system. After that, the representative contacted me on several occasions, but, lately, I have not been contacted by anybody except one email from someone identifying herself as a Sunrun rep and asking how everything is going. My experience going solar has been okay, so far, but I would like to have more contacts or follow-ups with the Sunrun rep. I would like to see what's going on, and why, despite having their system, the electrical bill is slightly rising lately. Electric companies have their own reasons for that, but I would like to get some opinion from Sunrun, too. Nevertheless, overall, I'm happy with them.

The system Sunrun installed included a Solaredge inverter. Sunrun offers a program called Dashboard that gives output info only. Solaredge uses Dashboard but it includes monitoring each panel's production. Sunrun has not helped me get the Solaredge features which is far superior.

Rising electrical cost made me decide to look into solar energy services. I checked online about solar power and it was through Horizon Solar that I first heard about Sunrun. During the enrollment process, my experience was very pleasant. Sunrun had a great agent. He was very friendly and answered all of my questions. He made it an easy process and took care of all the paperwork. So far, I'm very satisfied with my decision to go solar. I have noticed a difference in my bill since having them.

I bought a home with the intention of fixing and reselling. The home had a Sunrun contract. In order to get electricity, Sunrun required my company pay them a deposit, and that I personally guarantee payment. I have an email from a representative at Sunrun saying the deposit would be refunded. We sold the property six months ago. We have not received the security deposit refund. The representative handling our case has no excuses. Why won't the company refund our money?

I don't think they deserve even 1 star. I was told at the beginning of my process I had the best yard and that they would off set 95% of my electric bill. That is not true as I am still paying my electric company the same amount ($300-$550 a month)! So, I am paying the same amount to the electric company and then paying SunRun ($140 a month). Paying SunRun for what... NOTHING!!!!

This company locked us into a 20 year contract. (3 different residences... 1 of my relatives and our neighbor) We are ALL 100% unhappy with Sunrun!!! Their Customer Service is a nightmare IF you can even GET any customer service. We signed up a year ago and everyone was great UNTIL we realized they FORGOT or did not set the service up properly at 1 of our homes... so, that family was paying for solar service from Feb - July 29th when they realized the switch was never flipped to actually START the solar service & process. So, we wondered why the electric bills were still a couple hundred dollars when they PROMISED this is not a scam and it will save you so much money etc... NO, NOW this family was paying higher electric bills PLUS a new solar bill... so, it actually has been costing them double what they use to pay and to this day in 2019, solar is still not working properly, yet no one can fix the problem blah blah blah.

The reps at Sunrun were doing a community advertisement and they came knocking on our door. I was looking into solar energy services since I wanted to go green and also lower my bill. And so I set up an appointment for them to come and talk to us. Sunrun has a lot to offer. I like the way their program go as far as being able to lease the system for five years, and then being able to own it after that. In addition, their panels were better. They didn't use a single string panel where if one of the panels go out, all of them go out. With Sunrun, if one panel went out, all the other panels would still remain online.

Sales rep failed to mention the most important things - power loss due to aging and reimbursement for under-produced power from solar unit. Agreement does not reflect exactly what the rep said during sales process. The company claims to cover the cost of power you need to use from the grid when their unit is under-producing as per agreement. Well guess what? They are giving you less half the cost per kw from the grid, so you are stuck paying more when their unit is not at full capacity.

We live in Florida and we have a lot of sun and wanted to find a way to go more green. Sunrun explained everything. I liked that they have additional warranty for damage to the panels and a longer warranty on the roofs. Also, they were able to install everything in one day. The final inspection was actually signed off on the same day that the panels were installed. The inspector who did the inspection of the house commented how quickly they did the work and how very good the work was done. He was quite impressed.

I am very upset with Sunrun. I purchased my system in spring of 2016 from Costco, and all was well until spring of 2018. Then I received a safety warning letter saying that some systems had a faulty part and needed to be tested. I tested it as described, and all seemed well. I had been in the habit of closely watching my solar production up until this point, but at this same time, the Sunrun App no longer functioned. I would check in every week, but it continued not to function. After a few months, I stopped trying to get the app to work.

I regret my decision having my solar panel put on. I am paying 230.00 a mo. to them. And pay 140.00-160.00 a mo. to elec. co. My regular electric bill was only 320.00. I can't see how they can tell me that they can save me money. I am now more worried about using my electric than before. I am living paycheck to paycheck thinking I was going to save money. I I am stuck in it for 20 years. Maybe I should have gone with a local company in Hawaii. Like Haleakala Solar.

We installed with Sunrun a year ago, and I was reluctant to give a review until I saw a full twelve months of savings. We just received our 13th electric bill with solar. It's exactly as we were promised. I've turned down solar in the past, but my wife brought it up, so I researched. A few months later, a gentlemen came to the house, and I almost pushed him away. We met with them the following week for 30 minutes. They let us know that once installed, it may not be turned on for 90-days due to our electric company and town permits. We're saving on average $75/month. We will be owning the system in four years so we can get the full benefit of the selling the energy back to our electric company.

Updated on 04/16/2019: Things started moving fast after my last review on 3/18/2019 because the Consumer Affairs (government department, not this website) got involved. I filed the complaint with them and they finally called Sunrun's legal department for me. 48 days after I reported the case, on 3/20/219, Sunrun sent crews to take down the 46 panels on my roof. On 3/26/2019, the roof specialist and mold remediation company came, they took down everything on the roof, shingles, plywood and insulation, cleaned up and scrubbed the mold and rebuild a new roof. Not just some leaking, my whole roof was ruined by the solar panels installation in 4.5 years. We were so scared and angry. Luckily we found it out before the warranty period expired, otherwise, we had to pay for repairing the roof too.

I was already considering solar energy and some of my co-workers have used Sunrun. We got someone from them out here and they gave us an estimate. They were very thorough on what they were gonna do or what options we had, a lease versus purchase, and we told them what we were paying. It was a very easy process. The customer service reps were very informative. They had everything lined up and I didn’t have any delays. The people that worked in the house to upgrade the electrical cleaned up and I don’t have any complaints. We’ve had a good experience with Sunrun. We have been live since September and we only get a bill once every year. I couldn’t see what energy we generate, so I wouldn’t know how much it benefits but it is still savings from what I can see.

I got tired of paying PG&E and looked into getting solar energy services. I heard about Sunrun from a friend that had their unit installed by them. They have been very good as far as their customer service and I have really been happy with that. Everybody I talked to have been very helpful. They told me that they were going into the month-free unit. I'm gonna get the added wattage and that is what really helps take care of the higher months. Sunrun is a good company and so far, going solar has been a very good experience.

My install was from Verengo, which went bankrupt. Sunrun serviced from inception, which was fine, but they are now trying to help me replace defective panels. 8 months in, and they have no estimate on completion because they are waiting on the manufacturer. Maybe it really is the manufacturer, but they are still charging me and have not given the credit for under-production of power that is required in my contract. Hoping this review gets the attention of someone who will identify a deadline and stick to it.

Somebody came to my door initially and the guy gave a lot of information. I said it sounded good then they came back and talked to us about it. I had looked at other providers also but I like the list of options Sunrun has so that I don't have to worry about maintenance. We decided to do it and enrolling was very easy. But it took a little while because there was some coordination that had to occur. The installation went very well though. I've also had a couple of questions over time and the representatives have always been very responsive. Overall, I've been very satisfied with the decision to go solar.

I've been with Sunrun since 2013. I suffered one roof leak back in 2015 which was resolved, but ceiling repairs were substandard. Recently, during these heavy rains a new leak developed in my living room ceiling. I contacted Sunrun and was told that my warranty had expired a few months ago. I checked the Sunrun website which indicated a 10-year warranty. I checked Sunrun SEC report (12/31/16 From 10-K page 5, and thereafter) which confirmed a 10-year addendum warranty, which made sense since there was a lot of questioning regarding the industry's image and handling bankruptcy with independent sub-contractors.

We were paying $240 a month for our electric bill and my neighbor said they only pay $25. We went with Sunrun but their employee did not hook up our solar electrical lines very properly. We failed the county inspection three times and waited 14 months before everything was allowed to turn on. Sunrun has never had this happened before, but eventually, it started kicking in in August. I didn’t know how to use the electrical output, however, and Bryan, the same guy, said that I would have a billing from HELCO, and our bill would go down to $25. But then it went up to 40 and 50, and then again, it dropped three months.

I always wanted to get solar energy services. Sunrun was available and looked like a good and strong company. Enrolling with them went great. Their reps kept me posted and the communication was really good. They were very professional. Going solar has been wonderful and Sunrun gave me lower energy bills. It works really well and it’s saving me lots of money.

With my high electricity bills during the summer, I became interested in solar energy services. My friend had a very good experience with Sunrun and he recommended them. So, I decided that they're the company I wanna work with. Enrolling with them was all perfect. They were very professional and everything they said was done on time. Their service was amazing. I was surprised myself. My interaction with their rep was very good. They know their job and they're very professional. They answered all the questions. Since the installation, my last bill was the lowest bill ever that I got from the DWP of Los Angeles. So, that was a huge success. I would go with this company with my eyes closed.

Due to our ridiculously high energy bill, we looked into solar energy services and found Sunrun through Costco. I went with them and their reps were very informative. We got their system as well as a Brightbox Battery. That battery has helped relieve the cost of flowing from the grid during the evening. Now we have a far less huge energy bill. Thus far, we have been very satisfied with Sunrun.

Enrolling with Sunrun was very easy. However, I had a guy reeled in to get Sunrun and I told the guy who hooked me up originally, Jason, to go to that guy and see him. He signed up but then Sunrun never got back to him. He then decided not to get Sunrun. Still, I like their pricing. Thus far, our bill has been up and down.

A guy I worked with had a solar thing put in his place, and I ended up going with the same outfit. I looked into half a dozen different companies and Sunrun is the best deal for what I wanted. They came out, hooked me up, and everything worked. The only thing I wish I would have done was to get a bigger unit for more energy, but I've never had any problems. I retired and a couple years later, I ended up going on disability. Summertime here is hot and you gotta have air conditioning. And what used to be a $300 bill is now $100. So, it’s really helping me as far as right now, for the energy and for what I have to pay. So, I’m glad I invested.

When we moved into our new house, we thought it was an opportunity to get solar. We decided to get a system and enrolling with Sunrun was pretty easy. Their guy came in for an appointment and took all the measurements. He then showed me all the numbers. He was really professional and very knowledgeable regarding their product. He explained to me what's causing the growth. He explained to me how we're gonna save more money by utilizing their system. He explained my gas and electricity as well. Since the installation, we've been really satisfied. We like our system and we're so happy we got it. We've recommended others to Sunrun.

Our experience with Sunrun has been fantastic every step of the way. They did what they said they were gonna do. When we had an issue, they were out immediately to take care of it. My husband didn't like the way a pipe was divisioned on the roof and they came out and changed it. They’ve been super-good about fixing whatever needed to be fixed. Then, once they turned it on, it has been working perfectly. I highly recommend Sunrun.

I was notified in 04/18 by Sunrun that my system was underperforming. I still do not have resolution. I've had overage charges through Edison of $450 and $900. I call and call and call. Ask to speak to supervisors, case managers, etc. NO returned calls but one and I called back 3 times without a callback. Suing would be my next step. NEVER deal with Sunrun.

Loved our sales guy, good information, no pressure, gave us all options available. Pricing looked good. Nice guy, very professional. Install was smooth, good communication, and the panels look great. At no time did I ever have to chase anybody down or wonder what was happening and when. Since the notice came that we could activate, it’s a whole other story. One inverter came up fine, the other has a fault light. Battery that we paid extra for didn’t come up at all.