Sunrun Reviews

I was excited to go solar for all of the obvious reasons. It started out great as the rep seemed very knowledgeable. I was told repeatedly that Sunrun did not want my money and that they would pay for everything! My initial contract was acceptable and what I was looking for in a company. Then the deception came in. All of a sudden the rep was in a big hurry to come by real quick to get me to sign something he forgot even though I told him I was not available. He repeatedly called and said he was in my neighborhood and it would only take a minute.

Sunrun reps make promises that are not honored in writing. Do not trust the reps; read the fine print - all 25 pages of your contract! It took over six months for my panels to get designed, approved and installed. I have had them for almost a year and they haven't worked twice. The first time they were down for about a week. Now my panels haven't worked in two months. I didn't get notice of them not working. I only knew they weren't working when I received a large energy bill. Apparently, Texas has one technician because when I called Sunrun I was told that the technician that was scheduled to come out didn't because he was ill. Yet I have been billed for non working panels for two months! They claim that I will get a credit if my panels don't generate the energy that is guaranteed but I have to wait another year. What kind of bull is that?

We did a lot with Sunrun on the phone and everybody was considerate, except the installation wasn't clear to me. I knew they would put a drawing in. They were gonna place the unit in front of the house and I approved it not knowing what an eyesore it would be. I didn't realize it was big since I did not visually see it. It was on paper. I complained and Sunrun quickly fixed that problem, so I appreciate that. They were responsive when we had issues.

We worked with Sunrun at the Inland Empire Area and they were really great. When the ball started going, it rolled pretty quickly. They offered the battery whereas the other companies that I spoke with said, "No, they're not good enough," and "No, we don't carry them." What's the point of having solar if you don't have the battery backup. So we went with Sunrun. They also gave us less hassle and we enjoyed working with them.

System has under produced and Sunrun agrees (after 15 days waiting for a response). Now they will send out a service person (again after 12 days waiting for a response). So this is the second month I am losing money to my supplier. My neighbor has sunpower 16 panels (and has never paid to aps) and generates 500+watts more than our18 panel Sunrun system. So now we will see what their service guy finds. Bad panels, or inverter??

My Solar System is approximately 4-5 Years old. It has now been down ("broken") for the past 4 months. Sunrun keps saying they are sending out a technician. They did send one out and he said he was going to get it repaired. That was 2 months ago. They have never contacted me or given me an update. I have called customer service and was told. "We will call you back with an update." Never happened. My opinion of SunRun is that they are horrible. DO NOT BUY FROM THEM. Even more concerning is that when the tech was out. He told me that my system was registered to someone in California. WHAT?? I have not been receiving my power credit. At this point there is legal action that I will be pursuing. Sunrun owes me an explanation and I cannot get past their Customer Service to get an answer. BUYER BEWARE!

Someone said it was Sunrun that was the biggest supplier for the free solar initiative in Massachusetts which I looked into, and I went with them. When I first enrolled, the guys did not show up on time and when they did, they didn't think they could work for the day. It was not very impressive and I went for a whole heck of a lot of bad things with them in the beginning. I signed a contract for my whole home to be done, and they did two floors of my home and not the third. I was aggravated. So now, in order to get the full use of my Sunrun equipment, I have to pay out of pocket to have my third floor put on to a single breaker panel and have an electrician who is familiar with the photovoltaic system. It's gonna cost quite a bit so that has not yet happened.

One word that sums up this company “fraud”. Their salesman misinformed me on everything he said. I kept all the notes of his promises throughout the sales spill. Everything he said was misinformation, no phone app, payment staying the same, energy savings, and warranties including production guarantee was all fabricated. Once we signed the contract the sales person never returned our calls again. Steer clear of this company, and warranties including production guarantee was all fabricated. Once we signed the contract the sales person never returned our calls again. Steer clear of this company.

Don't do business with Sunrun. The installation was lengthy and was done wrong, the power company had to come THREE times until they gave us the permit. Sunrun owes me $500 for fees. I had an electrician, it has been months and they have not reimbursed me. They are arrogant company with ZERO consideration. Monthly payment by credit card is assessed $7.50 penalty. You can either send a check by US post (Who does that anymore) and not get penalized OR you can do an automatic bank draft. The problem is that you have no say when they withdraw the money, they are unwilling to change the date to meet their customer's financial timing. I say, screw them, go with Tesla or anybody else. DON"T DO BUSINESS WITH SUNRUN, I WARNED YOU. I found NO redeeming qualities in my dealing with them.

The enrollment process of Sunrun is a piece of cake. The program coordinator from Phoenix was a really good guy which made the job easy. Also, I discussed the market with the customer service. I asked the rep previously to add me 14 panels, predicting the future that I will use more electricity than I was before. But he was buying time. Even though I don't use the electricity, I only get $10 or $5 APS credit. He just considered only bachelor life, but what if I fully start a full-scale living life which means day and night, children or wife or myself is there, AC, the heater is running, all the dryer, washers, 24/7 around the clock. At that point, I need more electrical consumption. I told him to do this but he still didn't take it into account. I told him I did my research on other companies and that they provide 10 kilowatts for a certain amount of money. I said told him that it's a free market and he can take it or leave it. Also, my payment used to be $74 and I'm quite not sure if Sunrun did the adjustments for the new bill. Other than that, my experience with Sunrun has been good.

I did my homework and I checked with everybody else. Then I bought my Sunrun system through Costco. Everything was A-plus from that time to the installation, until it got it up and running. It went official some time late December of last year. I put a really big system because we have a full six-bedroom home. Also, I’m retired now and I like to weld, so I wanted something big. Bottom line, I got almost 40 panels with two inverters. I got a battery, too and I spent a lot of money, almost 60,000.

After having solar installed by Sunrun my roof started to leak. The man came out and patched the roof. No receipt and nothing in writing was given as to what he did. Now 2 yrs later the roof is leaking again through the ceiling in the same exact spot. I called Sunrun and was told there was no repair 2 yrs ago so I have to hire my own roofer. I explain that it is leaking in the same exact spot and I was then told again they never repaired anything. So for 2 yrs I have not had a leak when they did no repair? I don’t think so. I believe the patch the man did has now been compromised and needs to be patched again. But if they never stated there was a problem the first time then it falls under you getting a roofer. So sorry I chose to go with solar and Sunrun. My electric bill is more than it ever was. I have over 9,000 dollars still owed to Sunrun and I’m saving nothing. Sunrun lacks honesty and integrity. I would not recommend them.

Attempted to contact vendor in June 2019 on their website and left message to contact me with no response. I then ran into them at Costco and representative was friendly but not the person that does estimates but did attempt to schedule a walkthrough which I gave all my info but no contact till a week later. I then was able to schedule but she said they where very busy and could not schedule until October so my scheduled appointment is October 3 tomorrow, well I had a few messages from your office and Elton ** to confirm appointment which I did confirm.

We've had Sunrun since the middle of the year and I’m very much satisfied. The customer service was good and not good sometimes, but it got better. Sunrun didn’t communicate to us the right way, but after that, it got fixed. Installation was wonderful.

Sunrun seemed to be a good company, and they’ve done everything they said they were gonna do so I made the right decision. Installation went just as smooth as they said it would too. Everybody involved in it, from the lowest worker out there to the last guy that came, was just as nice as they could be. The benefits from having them has showed up pretty quick.

Solar energy is good for the environment, and so it’s better energy. Enrolling with Sunrun was like any other process, but I like them and I have no problem with them. I found out that my bill has become more affordable, which I like.

To have another source of energy and to reduce my energy bill, I switched over to Sunrun. Having solar reduced my power bill and I'm pleased with it. Ever since I had the solar put in, I made a spreadsheet that tells me the kilowatt-hours used, the kilowatt-hours produced, and the difference. August of ‘16 is the first month I have. August 2016 versus August 2017, I used more kilowatt-hours but it produced quite a bit more.

We were promised things in the beginning. But those broken promises in the end left much to be desired. Sunrun in this 5 year ordeal has been very strategic in manipulations. Manipulating us to believe they are working on our initial issues until ultimately time runs out and they tell us we either pay them or we send you to collections & turn off your lights.

BEWARE, DO NOT BUY FROM THIS COMPANY!!!! They sold me a system that is NOT PRODUCING as much as they promise. They installed a FAULTY INVERTER from the get go and they NEGLECTED TO FIX IT. Customer service is almost NON EXISTENT!!!! THEY HAVE 3 (YES THREE!!!!) technicians for the entire Los Angeles area. When you have a problem, expect to wait for a long time. I had a horrible experience with them and I do not recommend them!!!! Beware!!!!

Local representative came out to give presentation. They were in touch with home office. They explained the process thoroughly, came up with maximum amount of panels we could install and their estimated output. System delivered as promised. I pay the lease amount to Sunrun and a very small balance to NJ Electric. Balance is very low even in summer months with air conditioning & pool filters running daily. Substantial savings overall.

Updated on 10/24/2019: Company answer to my review was on 10/05 that they are working on problem and were supposed to contact me next day. Cannot get ahold of anyone. This company is nothing more than SCAM to me. Nobody cares there about customer and there is barely any customer service.

My experience with Sunrun solar began with Barbara **. When she arrived at my home she presented a very professional look. Barbara was very thorough explaining everything I needed to know about the installation. Even answered questions I had written down before I could ask them. Installation team arrived when they said they would and completed the install that same day. Very clean and professional. Tank you Sunrun.

They promised all savings you’ll save and end up paying SCE the same as you were paying before plus Sunrun about $100. We been calling every month and they say they will fix. Edison told us they never call them. Scammm! I had high expectations and was happy which we end up being rip off by this company. I read online reviews, mostly every one has the same issue as us and they have had lawsuits as well. So disappointed!

I believe that Sunrun should be more upfront as to the cost of solar panel removal if you should need a new roof or repairs. I have leased the panels from Sunrun for 8 years and recently realized I needed a new roof. Sunrun informed me it would cost $5000 to remove and put back the panels. I was shocked but had no choice. It took them less than one hour to remove the panels and two workers a little over a day to replace the panels. They told me I would need new frames for the panels. Unfortunately when they remove the panels they left wires hanging and didn’t seal things properly.

So happy with our service so far! Richard was great throughout the whole process even though I could reach out to customer service after a certain point in the process, Richard always had the answers for us. He went out of the way to make the process go as smooth as possible!

We had solar panels installed late last year and the people at Sunrun were really great to work with. The only problem we encountered was damage to our lawn after we agreed to let the installers drive close to the house to make things easier. Our electric bills have dropped to nothing except for the service charge our previous electric company charges.

I am extremely disappointed with Sunrun Solar. I had my solar panels installed about 2 years ago and now have a huge pigeon infestation problem. Pigeons are nesting under the solar panels and have left droppings all over my roof, back yard, cars, garage, shed, patio and front driveway! It has become a huge health hazard. After reading my contract, it does not say pigeons are excluded from the damage coverage. I was never informed prior to signing the contract that pigeons would ever or could possibly be a problem.

First they mislead you into believing your will be only a small service charge from your utility company. They leave out the fact this may take months or longer, maybe never. System was installed 8-2018. 4-2019 roof started to leak or was first noticed 5-2019. After water saturated insulation and began to leak through the ceilings, on a roof Sunrun had installed. Called customer service to get repaired. Was told someone would contact me. After several calls to Sunrun where nobody knows anything, I was finally contacted in 8-2019. Roofer came out to look and was told that some panels had to be removed for repair. Gave Sunrun info on what one to be removed. It took Sunrun 2 weeks to do that.

After signing up for Sunrun, the first "scheduled" meeting with the project coordinator was missed. My wife was left wondering where he was, and missed an appointment waiting on him to show. This first disappointing performance was shared with our consultant. We're already second guessing our decision given that we're looking at a increasingly larger monthly bill, which is echoed by a lot of the reviews we've seen so far. Not sure what we got ourselves into.

I am a lease customer of Sunrun solar panels. I was a victim of the door to door sales guy. He was very convincing and told me everything I wanted to hear. I had raised some concern about getting them before I had my roof replaced and he said that they are leased, so in order to avoid me paying some random guy to come remove them, that the company does, he said I just needed to call when I was ready and schedule it. He said there is no charge for this, as long as it was for roof repairs. He also told me that if I ever sold the house, the lease was transferable. If by chance the new owners didn't want them, the lease would terminate at closing. Both of these turned out to be a lie.

I originally had solar installed at my home by a company call Suncrest who went out of business shortly after they installed my system. I have been talking to Sunrun who took over my contract for over a year now. I am not generating enough energy to accommodate what we use in the home. This is causing me to have to pay a big fee to my electric company every year. I have called Sunrun on many occasions to inquire about getting more panels added to my system. I kept getting turned over to other people that couldn't help me.

Although my sales person was very nice, I was not able to include storage batteries as had wanted at the time of purchase (was told by my salesperson that SUNRUN did not have storage batteries the time, but could be added later). Installation of panels went well, but without storage batteries my ~ 40 panel system ends up generating excess electricity for the Electric Co. who sells it back to me for my evening usage (so my monthly bills have not gone down as much as hoped even after my substantial investment cost for the system).

Going solar with SunRun was a 'no brainer'. My rep. was exceptional! He was thorough, knowledgeable, friendly and helpful. The inspectors and all of the workers who were involved in the various stages of the installation of the panels were pleasant and well organized. When everything was completed, they cleaned the entire work area. I was impressed and very satisfied with the entire process.

We have enjoyed having the Sunrun service. Our only complaint would be we would like the system to be designed so we didn't have an electric bill from PG&E at all. It would also be nice to have a generator options available.

Service person visited home on 9/6/19. It is unclear what, if anything, he did. The system still does not work. Of course, I arrive home at 4:30 PM on Saturday, which means the Sunrun office is closed, and I am unable to make arrangements for another site visit. Not happy.

I called about my battery not charging. I was transferred to Heidi and she monitored my system and confirmed the problem. We scheduled a service call but decided to reboot the system. This worked but what was best was she called me and emailed me to confirm the system was working. The follow up is why I gave this five stars. We did not need the service call.

I really do not have the technical expertise to assess the equipment Sunrun uses. I assume it is state-of-the art and every bit as good as anyone else's. On the customer service and installation end, however, I can certainly attest to this company's excellence. They were here when they said they would be, they did absolutely excellent work, their communication was outstanding. Highly recommended!!

We had a 17 kw (54 panels) system installed at our home in 2011. At that time we entered into a power purchase agreement with Sunrun for that system. Fast forward to this summer of 2019 when we sold our home and prepaid for the electricity in full for the remainder of the 20 year contract. As per contract, the electricity production after closing was to have been prepaid. No further electricity bills from Sunrun. Seems like that should be a straightforward transaction, right?

My saleman, Tanner, was very knowledgeable and patient with me. He answered all of my questions and explained everything. The setup and installation went just as described to me earlier in the process. The installation went smoothly and everthing has worked without any problems for the past year. I would recommend Sunrun to anyone who is interested in having a solar voltaic system put in.

Our purchase and installation went smooth and the staff we dealt with were great. Not so great is our experience with the earned referral payment we have never received. We have called repeated to be told it was submitted. I seem to have hit a block wall and you should not advertise a referral program if you have no intentions of paying.

We are thrilled with any and all experiences with this company starting with the sincere, knowledgeable and personable people we dealt with. Everything has been as promised and we are so relieved to not have to swelter during the hottest part of the day. We have not had a single problem or complaint with the Sunrun company.

Paying cash via the Costco program has been very disappointing. Every step of the process has been a bad experience starting with the install location being changed and not running it by me. Also, I was told by my salesperson that I could add panels and a additional battery to my system. Now they tell me I will likely void my warranty if I try adding to my system.

The tech arrived at my home for a 2nd time to check the back-up outlet assignment. He was knowledgeable, professional & pleasant to work with. The problem was that he needed help identifying which breaker was assigned to which plug. That necessitated me going in and out of the house & up and down the stairs to relay the information. Since Customer Service knew what the tech needed to do, they should have sent 2 people and not put the responsibility on the homeowner. I resent the time and effort it took me especially considering I’d had surgery 4 weeks prior.

The sales rep was so convincing of the savings on our utility bill, within months of choosing Sunrun. Big disappointment. I am now paying PSEG and Sunrun. I now pay more monthly. Where are my savings?

This was a pain-free experience dealing with Sunrun. We had a very knowledgeable sale person the was always available to us. Their installers did a great job and at the end of the day they made sure that everything was clean up, they were very polite and friendly. The person in the office that was handling our contract was sometimes hard to get hold of and return calls. But overall we were very happy.

Why can you not change our due date? This is 2020 and you are in a high-tech business but still cannot change a customer due date? This is very inconvenient for those of us on fixed income. As a renter of your equipment you maintain all extra $. Why can’t that savings be passed along?

Sunrun exaggerates Cost Savings. I was told once I switched my highest APS bill would be $20-$25 a month. During the summer I’m paying APS $300-$450 a month. Plus $193 to Sunrun. And now saying they saved me $500 in a year.

Solar panels not working. In mid-August our panels were put back up after a roof replacement, a week or so later we noticed that the converter was flashing "state sync". On August 23 called Sunrun and a representative walked me through a reset process, unfortunately it didn't work. She took my number and said someone would reach out to me to set up a time to come to house. Haven't heard from anyone weeks later.

Job crew w/ crew chief seem lax, found tools left behind, small debris on lawn, Gas Co. not called for planting of ground rod near gas meter, after care saw painting not matching stucco and had to call back person. This touch up repaint is not consistent with other installs on street, others no painting done.

Sunrun installed our solar panels on our new house. The whole process was very easy and pretty painless on our part. It seems to be saving us some money. I think we could use more panels on our house because we have only had one bill that we owed zero from APS.

I'm not happy with Sunrun because: I was told my electric bill to HECO would be reduced to $20. a month and I now pay Sunrum $94. So, I figured my total electric bill would be around $115. a month. However, my HECO bill is consistantly a over $100. a month and now I'm paying total Sunrun and Heco around $200. a month.

The technician who came here was very thorough and identified that the leak was caused by the installation of the solar panels and apparently fixed the leak, however, the internal damage still remains to be fixed, and they tell me that it will take 6 weeks before they can schedule a repair. It already took about a month to get the technicians visit scheduled so we are looking at ~2-3 months to fix something that Sunrun caused - not ideal.

We are having issues with snow coming off the panels and addressed this issue in February. We finally head back after numerous phone calls and emails and was told we would have to pay a $75 fee to have someone come out and take a look. It’s ridiculous. We asked about this issue before the panels were installed and we were assured it wouldn’t be an issue. I will NEVER recommend Sunrun to any family or friends which is too bad because most are interested in getting panels.

I am a single woman and purchased solar to help save me on costs. Fine print for the rebate, is just that. I did not qualify for the rebate. I have my son and his 6 children in my home along with my 2 younger boys. I have to pay an average of $1200 a year extra to PG&E for what they call a True-Up. Solar was a waste of money for me since I am currently paying $225 for Solar and $600 a year for gas and $1200 a year extra for the True-up. I complained many times to Sunrun and they have ignored me.

I got Solar system installed by Sunrun. I met with their representative in Costco. I love Costco and assumed that they would partner with a good company but I was wrong. During the installation, they were rough and broke many tiles and did not bother to let me know. I found out about it when I asked another company to install a mesh around the panels to keep pigeons away. It took several follow ups to have them come and fix the broken tiles. Again, my bad. I assumed that they would fix all the tiles. But I was wrong again. They did not fix all the tiles. In fact one tile is missing from the roof.

Solar installed August 19. Was done incorrectly, was told they would be back to make it right. On August 20th I got a call from a rep that signed me up saying how “I hurt her heart” by not liking the install then how I call and had words with my coordinator (I expressed my displeasure but was respectful). Called my coordinator back. Was sent an email saying they would get back to me. Since August 21 I have not heard back from anyone and no one has responded to my BBB complaint from a week ago. They put holes in my siding that are not repaired and they installed all controls across my 60+ year old chimney without my permission. Lead installer even said he would never have installed it like this on his house. No idea why they did on a customers. Still have holes in siding and no calls back. Please learn from my mistake. Find another company. Go on their page on Facebook and see how many people have had or are having issues.

We recently installed Solar through SunRun April of this year. Everything was going smoothly until they told us we can start using our system on July 3, 2019. We found out that the battery backup that was installed was broken. It has been two months and the battery still not fixed. I was told they are waiting for a part. Why not replaced the whole battery unit? It’s supposed to be “NEW” in the first place.

My words of advice for any homeowner wanting to sign a lease with Sunrun is to make sure you complete your home remodel before you have them install your panels! Read below: My wife and I were referred to Sunrun 2 1/2 yeas ago by a work colleague of mine. We had just purchased our home, knowing full well that we would be remodeling the house in 1-2 years. When I spoke with the Sunrun sales agent he informed us this would be no problem, and would cost us $150 to take the panels off and reinstall them. We were stunned at low cost, and were obviously thrilled. We signed a lease and 23 panels were installed without a hitch. The service technicians were great and it was easy to work with Sunrun. We enjoyed the benefits of the lease, and felt great we were helping the environment.

On February 8th, 2019 my solar service went down. SunRun sent a tech within 1 month of it going down, but when he checked on the system he indicated that he'd need to order a part to make the repair. After months of waiting and corresponding with my SunRun case manager I finally, on JULY 8th, got word back that my repair would take place in a few days, and that I should be getting a call or email about it shortly. It is now nearly September and not only has SunRun not made the repair still, but they have ceased to even contact me back with updates, despite having called them to inquire several times. Stay away from SunRun Solar.

Hi, I live on Kauai. I leased a package of 84 panels from Sunrun for $50K. This would be for 20 years. Reason, they would maintain and repair for that period. The first year of service I received $900.00 credit from the utility company. The second year I broke even. The third year, they had to change panels and I was receiving bills from the utility company. They said panels were faulty and eventually all panels needed to be changed. The forth year I installed two Tesla batteries. The same person who sold me the Sunrun package sold me the Tesla Package.

I paid $60k for a SunRun installation in 2015 after researching Solar City and two other local providers. SunRun botched the install and had to move the solar array twice before getting it right with the city permit requirements. This has caused ongoing leakage in my roof due to the extra mounting holes and foot traffic on my roof...never resolved by SunRun. They also left an entire section of the 58 panels in non working order after the install. I discovered this myself after having to install the monitoring equipment with no response or support from SunRun. This cost me several months of lower power generation and I had to 'negotiate' a make-good with SR later, after an unending process in trying to get any response.

A little over 2 years ago I purchased a new home. I had considered solar and a Sunrun rep came knocking on my door one day offering a system that would reduce my power bill by 97% with no money down and low monthly lease rates. This all sounded great but the system the salesman tried showing me first was like 4 or 5 solar panels. I voiced my concerns that it wouldn't generate enough power and he came back some time later with a 10 panel system and said that I would be set.

When I got this system, I was told that I can upgrade to more panels at anytime if needed. Few months into my contract, I'm still paying Edison $300 plus the solar company. When I try asking for more panels, Sunrun says now I have to wait a year! So now I'm stuck paying 2 electricity bills of close to $400 a month. I should of just stayed with Edison. My bill with Edison was close to $300. Sunrun was my biggest mistake.

This is the worst company ever, I signed up with Sungevity. They switched to Sunrun without notifying me of the change. Took forever to install, they damaged my roof. I had to replace my whole roof because of water leaking into my house and garage which caused mold that my kids and I sick. We had to wait months for panels to be removed to replace our whole Roof. After removal they sat in my backyard for months even though my roof was replaced in only 2 days. Because of this I lost out all of summer for my panels to actually make any kind of energy or credits just to have them finally replaced in October (no more sun) which were not fully working because of the installers that did not know what to do.

We had our panels installed back in 2012. For the first two years the savings were obvious due to the tax breaks and rebates. But since then I've not been convinced that we have been saving money by having solar panels. Finally, I decided to do a savings analysis (a little leg work collecting a year's worth of power bills and sending them to Sunrun to analyze). It turned out we were paying MORE per kilowatt hour with Sunrun than we would just be paying the utility for the same power. Sunrun will not do this analysis for you, you MUST request it and do the legwork. You'll never know unless you have it analyzed. It turns out that while if the panels underperform (which ours have underperformed every year) Sunrun will pay you back the difference due to a performance guarantee, however they do not have a SAVINGS guarantee.

Sunrun installed a solar system on a roof that had been replaced a year earlier. Now there is a water leak at the exact spot where the installers mounted brackets. Multiple roofers have asserted that the leak stems from the solar system, yet Sunrun refuses to repair the roof and the damage the leak has caused. They are giving us the continuous runaround. Horrible customer service.

First issue I had with Sunrun was that my roof tiles were damaged during the install. The Installation team did not inform me of this and when I went around to look at the installation, I noticed broken tiles. It took me constant follow up, escalation and emails to have the roof repaired in about 10 weeks. The second issue with that my System is "supposedly operational since last 8 weeks" however the production data is not yet available on my Sunrun Portal. Sunrun could not provide me with any clear answers as to when this issue will be resolved. As a company, Sunrun seems to be very bad at following up customer issues and there is no communications email or phone that follows when an issue is reported. I will recommend everyone to stay away from Sunrun and explore other options.

I thought I would save some money with solar energy but that is not that true. There is very little savings. The difference is hardly $15 on an average each month and that's it. Enrolling with Sunrun was very easy except I have one concern. I have a sunroom in the back side so when it snows, the snow would slide. They did put the snow guard type thing so it would kind of hold the snow, but what happened was they installed it only on one side which is the longer side. I didn't realize that until last winter when the snow was gliding. It glided so hard on the sunroom roof. On other side where the panels are, they attempted to do that but they didn't finish the job. They installed one hook and but they didn't install the other hook. It's a very easy thing to do and I don't know why they didn't do that.

From day 1 of a Sales Rep for SunRun we have been misled, lied to and given a continued runaround by customer service, and upper management supervisors talked to for OVER a YEAR AND HALF. Was a smooth fast talking salesman and lied about a service which we are NOT Getting for one. Also to the fact when we first signed up there was for the year SUNRUN did a usage evaluation ONLY ONE PERSON LIVING HERE FULL TIME as I worked away all week 400 miles away coming home ONLY 1 1/2 DAYS A WEEK. So to say Electric usage that year they used for a usage assessment was VERY LOW compared to the next year when there is and was 3 people home 24 - 7 and 4 at times....

Somebody from Sunrun contacted my friend but he could not get it because of the trees so he referred me. With a solar energy service, I get a reasonable price of free electricity and that's great. And at that time, I didn’t buy it, I leased it. But if I paid 6,200 or 6,300, I can claim that so financially, it was the right decision to go solar.

I was interested in solar energy services because I was gonna put a well in, and I knew that I would be using more electricity because of it. And so, that was a concern, that I knew I was gonna have a higher electric bill. And since I work from the home, my electric bill is higher than it would've been had I not worked out of the home. The enrollment experience that I had with Sunrun was excellent. I went with them because of the leasing arrangement and the fact that I don't own the equipment, which means at the end of the lease, which is 20 years, I don't have it anymore, and I don't have to insure it on my home. So if there are any repairs to that kind of thing, that was a critical factor to me. But customer service was very good. I always had my questions answered correctly and as fast as they could be. I was very pleased.

I have been looking for a solar energy service for many years because I never saved money on electricity. Since the rates have gone down, we decided to try it. A friend of mine had Sunrun installed at her house and she was happy with them so I signed up. Sunrun's customer service has always been good. I have a couple of things that I didn't quite understand as I signed up (which I knew was gonna happen) so I was a little bit disappointed about that, but it’s been okay. It was easy to sign up. However, the monthly charge is too expensive. Now that I really understand how it all works, it’s a little bit more than what it should be and I don't like that part. My bill is not discounted in the winter and I don't like that, either. I paid the same price as I always paid. It’s much higher. I have talked to Sunrun and have been evaluated, and it sounds like that’s just the way it is. If Sunrun's rates were lower, it wouldn’t be so bad.

The reps at Sunrun have been very nice. Though we did have some problems when initially setting up so there was a few months of delay, they got it straightened out, and so far, so good. The initial factor for why we chose Sunrun is the cost and since having them, there’s a major difference in our bills. The bills are less.

The son of my neighbor next door sells Sunrun and we heard all the good things about it. When we enrolled, their reps explained everything to us and how much coverage we wanted, which was 100%. They then sent out the engineer to do the survey and put the panels in. So far, we’re doing good. Jay, the customer service rep who was assigned to us, was very good and he took care of things for us if we had any questions. Since the installation, we’ve had no problems at all. We make the guaranteed reduction and we hit every target. We’re really happy with Sunrun. It saves money. We love it. So far, they’re producing what they said they would produce.

I went to Costco shopping one day and Sunrun was there. We spoke to them and the rep was kind so, we went with them. Their customer service is always good and I have no problems with them. I got interested in solar energy services because of clean energy and saving money, and since going solar, my bill is a lot less than Edison. I would recommend Sunrun because they are very good to work with.

There was a kid who was walking through the neighborhood and he stopped at the house and he asked us if we wanted to set up an appointment to talk to a Sunrun representative. The Sunrun guy gave us a better deal compared to Tesla so we went with him because he was in Phoenix, we were in Tucson. And they also seem more secure with their company.

Still paying $230 to Sunrun and $130 to APS which is more than what I was paying before. Made several calls to Sunrun who said they would help and now the person I was working with is ignoring my calls! Don’t use them. They overcharge and don’t follow through. It’s a ripoff!

I purchased a home with a Sunrun system in place. The previous owner paid the lease off so I get a huge discount on my electric bill for 17 years! That's great! The bad news now. I knew going in that the roof will need to be replaced. I am not a roofer but before the purchase I had a few roofers come out and look at the roof. They all agreed that the Sunrun panels should have never been installed on a 50 year old roof. Sunrun guarantees the roof be weather tight for 5 years. The panels have been on for less than 4 years, the roof leaks under the panels.

I was interested in solar energy because electricity fees had been rising and I wanted to check into solar energy services as well. I saw Sunrun while walking through Costco. They sent their representative, and we decided to go for it. We went with them because of the Costco rebates and just being a Costco member and knowing that they would not have them at their store unless they really believed in them. It was a confidence thing.

I’ve been a member of Costco for many years. Their quality is good, and normally, when they recommend someone, they stand behind that company. They also give incentives, so when I went with Sunrun, Costco gave me a cash card for $1,346. But that wasn’t the only reason I get it. I liked the program that Sunrun presented.

Sunrun has been great and I’m happy with them. The enrollment was easy. They just came to my house and got everything ready. Right now, my electric bill is coming down and I've saved money over the years. I recommend them.

Sunrun was cheap compared to other providers and it was okay interacting with their customer service and sales reps. The billing is different since I’ve had the solar panels but it’s not much. Sunrun is good and satisfactory.

The California PUC sucks and I wanted to level set my power. Going solar allowed me to stay in the lower tier. Enrolling with Sunrun for solar was completely frictionless. Their installers came in one day and were very communicative. They did all the engineering. They were customer service focused and very accommodating. I've already recommended SunRun to people.

I was looking at installations that various companies put in and I liked the way Sunrun's installation looked physically. It looked very neat. It had the fewest random wires running around. I also liked the fact that we didn’t have to pay any rental fees. We’re just paying the delivery fee. Enrolling with Sunrun has been very easy. The installation was easy, too. There has been no upkeep or interruptions or anything. It just happens every month and we actually got a little refund check this year ‘cause we over-produced. The customer service representatives at Sunrun have been very good too. If I had questions, there was always somebody I could call to ask. We had a paperwork issue in the beginning, but I was able to get through to someone at corporate and they cleared it up for me.

The Sunrun rep was very helpful and knowledgeable. He got the people out here when they're supposed to be out here. There was a little wait for the panels so it took a little long than I expected. But they were short on them so I understood that. The installation team did an excellent job too. They were here and installed the panels in one day. The solar panels are on the house and they don't look bad. I hardly notice them. My electric bill has been a lot lower since having Sunrun. I would definitely use Sunrun again or would tell people to use them. They are a good company. I did price other companies and they were a little higher and weren't as professional as Sunrun was.

I’ve thought about going solar, doing clean energy, for a long time and decided that I really should do it. I found out that Sunrun is the biggest solar company in the country, and having them for less than a year, I’m happy with them. It looks like I’m saving some money too. Also, the installation was done really well, and they had a project manager who did all the paperwork with PG&E. They were very effective communicators and they seemed to do the job pretty well. They’ve followed up after the initial installation for any potential issues. They monitor and communicate with me. They make appointments and get here on time.

Once you sign and they have you for 20 years anything they promised you is out the window. I was paying Edison 240 a month level pay, they told me they would offset this bill first two years. I paid Edison 40 dollars a month plus the $166 I paid Sunrun at the end of first two years. I broke pretty close to even receiving a small credit this year, at settle up I had to pay Edison an additional $600. I was told when they sold me the system that once a year they would send someone out to clean and service the panels at no cost.

Updated on 08/22/2020: Sunrun continues to treat its customers poorly and unfairly. I had repeatedly called Sunrun and emailed multiple times requesting to speak with a supervisor. Finally a supervisor by the name of Martin called me back and refused to listen to me. He closed the case even before my concerns were addressed. I would advise anyone to stay away from Sunrun if you can. Terrible service and only for money.

I looked into solar energy considering my electric bill and since I live someplace with a lot of sunshine. I went online and looked for the company with the best reviews, and then I found Sunrun. Before them, I had talked to two solar companies and wasn’t impressed with their design. When my guy Edgar explained Sunrun to me, it made total sense. His knowledge and the design overall really sold me on it. They dealt with the homeowners association as well as the city permits, and all I did was sign a paper when they asked me to sign it. Then from the time that I signed the paper to them setting up the design and communicating with me, it was a very easy process. I'm very satisfied with my decision to go solar and I've already recommended Sunrun to three other homeowners in the area, two of which now have Sunrun panels on their house.

Sunrun came up with a good proposal when I called them, and their salesman, Jeremy, did a good job explaining things to me. Since the system was put in our experience has been good, except that we keep getting people here taking photos of the installation. There had been about three or four times that they came over and said that they lost the photographs, then they take pictures again. Last time, somebody came over and it happened that the electricity was cut off by the supplier, so they cannot turn it on.

Sunrun installation Feb 2016. Panels work great! However, they failed to replace the safety cover on my breaker box. Somehow they managed to get it signed off by the inspector, perhaps with a temporary cover. I contacted customer service several times in 2016. Finally in 2017 they sent someone to my house and noted the cover was missing then apparently closed the implant because “the area installation crew would take care of it.” NOPE! I honestly forgot about it until I’m now trying to refinance my mortgage.

Sunrun's reps answered all my questions and I felt comfortable with all their answers. They gave me a lot of information about the system and also gave an upfront cost and savings. I had a minor problem with the installation, but someone from Sunrun came out to repair it. I just have a problem because I used to have my meter read from the outside of the house, and now they have to come indoors. And sometimes when we're not available, the meter doesn’t get read, and I've started doing estimates on our charges. It would be more convenient if there was a way to get the meters outside again.

It’s been good with Sunrun. Enrolling with them wasn’t hard and they were professional. The sales rep was good. Since going solar, my Southern California Edison bill went down.

My wife had just passed away. I was hurting for money and I got my second $290 electric bill. Sunrun came in, told me about their product and made the price cheap. They told me that I could lease from them for 180. 90 bucks is 90 bucks. The next thing I knew, they were on my roof. The enrollment process was good. They also followed up. Other guys would call and you wouldn’t hear from them for five weeks. When you do get hold of somebody, they wouldn't know who you were or what was going on. Sunrun seemed to have the information right.

Sunrun is in Costco but I put a general inquiry online and they were one of the companies that contacted us first. Also, the rep had a better rapport with us. There was some type of tax benefit that we were looking into so we decided to go into solar energy services. We’ve had the solar panels since December last year and the installation went fine. They had to put a new roof on and then put the panels on, but it was completed relatively quickly.

We wanted solar energy for the environment and we thought that it would help with the expenses. We had Sunrun put up the system in the summer of last year, and the installation went very smoothly. They also took care of everything for the enrollment. Since then, our monthly bills have been less, even though I’ve been running my air conditioner quite a bit lately. The system is working and we’re very happy.

I had been thinking about solar energy services for a while. Sunrun was coming through the neighborhood and knocked on our doors. The timing was just great and it sounded like a good deal. Some of my neighbors did it too. The enrollment process was fine and our experience with their reps was okay. Our questions were well-addressed until the very end. And I wanted to have a couple more panels put on. They were addressed okay, and it worked out fine. I'm very satisfied. My APS bill is way, way down. And our bill is just very steady. It's doing exactly what they said it would do.

A friend of mine was driving a Sunrun car and I thought he would give me a clean deal. But I don't think it was that clean of a deal because of the lack of the information. Sunrun didn't fully explained to me all of the financial ins and outs when I signed up to have solar on my house. It was kinda rushed and I wish I coulda just paid it all off and not have it leased. And then, they didn't put a new breaker box in, so my dryer stopped working. I called them my American Home Shield home repair people and they said that my dryer works, but there's no juice coming out of my little outlet. But the rest of my house had electricity. It was just the dryer because it consumes a lot of electricity. So I had to have Sunrun come out and readjust something, and it is working fine. It was hard to get to customer service. I had to leave a message and then they returned the call. But they were kind and gentle.

I was talking to a person who had solar who then referred me to Sunrun. I knew of the savings that they had which helped me make my decision. Thus far, Sunrun's product has been fine. However, when I signed up for Sunrun, they said they would give me a $600 gift card, and they would pay the person that referred me $350. They have done neither. I've contacted them seven times and then I finally gave up. I don’t appreciate the way that their front office has handled this. I have talked to several people that said that they were gonna get it settled for me, and they haven’t done anything. Though their product and service have been great, I'm dissatisfied with that part I was told about.

We've had Sunrun for almost a year now and they have been very friendly. Anytime I have a question, I can give them a call. Signing up and the installation were simple. They went through HELCO and my association to do the paperwork, and that saved me a lot of time and it was very nice of them. Going solar has been very much a great benefit, cutting the bill over half already. I've already sent some other people to them.

A friend of mine had looked into solar with another solar company. I called Sunrun because I see that they're large and they had a better plan and a better way to get solar put on your home. It took long but it was still easier overall. The project coordinator did very well. They kept me informed. The email alerts were helpful as well. Everything was explained and done quickly. And the only delay had to do with just waiting for the county of Hawaii permit and also for Hawaiian Electric Light Company to approve the project. But on Sunrun's side, everything was fine.

I've had my Sunrun panels for about 3 years now and up to this point it's been good. I financed the panels and two inverters because the whole leasing thing was very unclear. A few months ago though I realized my inverters were not working. I called and the customer service line and the lady pretty was nice and helpful, letting me know that my Sunrun had not received any system feedback from my system since November of 2018. So she sent out a tech to check out my system. They came out pretty quick, about a week and a half later. It turned out one of my inverters was bad and the other had failed when the one went down. The tech was able to reset the one that wasn't bad, great.

We had been considering solar energy and we heard about Sunrun through word of mouth. Enrolling with them was difficult from the start and we had issues with our battery backup and our inverter. We were the first in the area to have a battery backup, so a lot of our problems were attributed to that. We were offline for about two months. Their customer service was great but I couldn't get anybody to call me back to come out and fix it and I had to call a supervisor several times. But over the last couple of months, it's been fine and our electric bill is in the negative at this point.

I was building a new house out in Festival in Buckeye, Arizona. I wanted to go with solar panels, so I went online and made comparisons of the companies that were offering to put in the solar panels. I’ve called a couple different companies and had them come out and give me estimates, and then chose to go with Sunrun. The gentleman that came out and talked to me explained everything and the options that I had. He made it very easy to choose Sunrun over the other companies that I talked to. Everything was very easy with the installation as well. They came out and were very prompt on being here when they said they were gonna be here with scheduling the installation. It's been almost a year since I had them, and I've had lower electric bills from APS.

Updated on 12/12/2019: In June of this year (so six months ago) I wrote a review about this issue. Basically, we had been with SunRun for over a year at that point, and last winter snow had built up on our panels and slid off into our gutters. The added weight of the snow tore the gutters away from the roof, so they needed to be repaired and re-hung (at our own expense).

My cable provider had this promotional thing going around with Sunrun. They said I was in a good spot to get solar panels and we were willing to speak to someone about it. So I took a shot and the Sunrun rep was very informative. She explained everything and answered every question. If If I had any problems with the panels, they will repair them because they are notified if something’s wrong. I had pre-paid it because I was gonna be out of town that time. And they took the payment out, which seems like a double payment. It threw my account totally off, but it’s all right. It’s better now.

Sales people are great. Then the expertise disappears. We paid for a battery system upfront. At first the inverter did not work so they could not get the system up. A tech from a subcontractor came out and got the system started. Now the inverter is turning itself and our power from PGE off. Nothing will reset unless the main panel by the meter is manually toggled. After arguing with the "service" people they can come and look at it on July 11. This is unacceptable!!!!

The Sunrun salespeople called me then explained to me what the deal was. Then the people who were supposed to do the installation called me and they made the arrangement, and that went very smooth. I was very impressed by that. After that, they send me the bill and I pay it automatically. They pitched going solar to me as something that would be much lower rate and I would spend less money. But the first time, I paid the lease. And this year, I paid $500, so that means I used more than it produced.

The folks that I've talked to at Sunrun have all been very helpful and I haven't had a problem at all. I spoke to one of the sales people out-of-store and it was easy to do. I'm pretty satisfied and I've already recommended them.

Enrolling with Sunrun was fairly easy once we understood it. We liked their terms of the agreement a little better than the others. Their customer service team was good. They did what they said they were gonna do. Since the installation, I've been fairly satisfied. It was a good deal. We have seen savings in our cost, and we hope that that continues. Sunrun has this service called Enphase, which I don't completely understand, and I don't know how to use it, but they send me a monthly email talking about my report. And it says zero because I don't have it set up properly. I don't know what it does, and nor do I know how to set it up.

The guy that's a contracted representative of Sunrun was going door-to-door. He had a computer with him and we were talking about how much my husband and I could save and how it works on a flat fee with PG&E and when we true-up at the end of the year. We started looking at rooflines and where the solar panels could go and then he started designing them while he was sitting right here talking to me and figured out how many panels we could put where and stuff like that. Before I agreed, I looked up their ratings on the internet and Sunrun was the second highest rated company out of all of them. I called him back and he stopped back in another day or so after I talked to my husband and that's when we chose to go with them because from the get-go, they were professional, helpful, informative and gave me all the information I needed to make an informed decision on whether I wanted to do this or not.

We agreed to purchase a solar system with Sunrun. During our initial consultation/sales pitch we asked what would happen if/when our roof needs replacing. According to their site inspector our roof was in good condition. Now 2 years later our roof has to be replaced. Our salesman said there would be no cost to us to have the system removed and reinstalled. When I called to arrange the removal we were informed that there would be a charge of $4500! It has been horrible trying to contact someone to schedule the removal of the system so we can have the roof replaced. The delays are unacceptable. Our roofer is on standby just waiting for Sunrun to do their job. I am so sorry we ever decided to start this whole solar process.

Enrolling with Sunrun was fairly easy. We liked that it was through Costco ‘cause there were added benefits to doing it that way. We also felt that the representative gave us the information that we wanted and options available to us. We chose Sunrun partly because of the sales technique ‘cause they were not high-pressure. Some of the other people tell you stuff, but then when you start investigating, they are not giving you the whole picture. We felt like Sunrun was very clear and upfront with us about everything. They also offered a battery. We wanted to get a battery and when we were looking into some of the others, they told us we did not need a battery. We live in an area where they shut out the power if there are high winds and heat. Everybody else on our street lost the food in their refrigerators and because of our battery, we ended up not having to throw everything out. I’m glad we have the battery.

I wanted to be more independent of the utility companies. First, I got solar water heater and then, when I was approached by Sunrun about solar panels, I thought that was a good idea. Also, the rep told me that they come and take care of everything. So, I decided to go with solar panels and had that installed. The enrollment was good. I was in touch with a couple of different people. They came, checked it out, and installed 12 panels. Now, I get the bill and I have it automatically deducted. I split it between my son and the other guy that stays here and it's fairly reasonable. I'm pretty pleased about going solar. I recommended my sister and my Realtor to Sunrun.

I am buying a home that has solar panels leased through SunRun. They are only 3 years into the 20 year contract. The transfer paperwork was sent to me a week ago (last Tuesday) and stated that my $66/monthly bill has a 2.9% escalator annually. I have been trying to get in touch with the agent or ANYONE who can speak with me about this EVERY DAY SINCE with then no luck. I have called and emailed my agent (from Sunrun) with no response.

The Sunrun rep came answered questions and he was helpful. He seemed to understand the process. He said the installation was free, and that they were gonna be doing a lot of things, and that my cost would be a little bit lower. Even with the leasing, it would still be a little bit lower than what I had my monthly fee down to with APS. I was very happy. So I went ahead and signed up with them.

There was another company that we contracted with to have our solar panels put up. And then we started getting bills and we had to pay Sunrun. I have always thought that solar power is a good thing and then my daughter had it put in her house and they really liked it. They had some panels put on their house and they really liked it. And I have another daughter who actually lives off the grid and has solar, which only supplements the amount of electricity they have. It’s a good supplement, even though the panels we have, for the most part, generate the amount of electricity we need. It falls a little short lately.

The gentleman from Sunrun came out to my house, we talked about things, and he went over all of the benefits of it. I’ve referred a few people over to him. He was very courteous, punctual, and very informative. I have received bills from Sunrun, and I’ve been paying on it for a whole year. But as far as the discount that I was looking to see, especially when I go to use them, I did not see it. I just received the first discount in my bill, completely, for my Tucson Electric. It just dropped to 20. I was paying 104 for Sunrun's product, and 104 for my electricity, and I wasn’t really using anything.

I had wanted solar, but me and my husband are in our late 60s right now. So, when I priced it, I wouldn’t have lived long enough to pay off solar before the advantage of having it would take place, because I’d still be making payments for the solar but take the place of the payments I was making to PG&E. So I kept putting it off. So when this program came up through GRID, I'm getting my solar for free.

I'm a little disappointed with Sunrun because the system they installed in my new location is too small. I'm spending almost $50 a month for that service and I'm still paying another $30 a month for the electric company. They should've put in a couple more panels and I would've been more even. But they don't wanna do anything about changing. Still, I'm satisfied with their service.

I had solar at my prior house and this time, I enrolled with Sunrun. It was a great experience I would do all over again. The experience of enrolling was flawless. They explained every process in every step of the way and they were in great communication with me. There was a hang-up but it wasn’t with Sunrun. It was with the City of Peoria and Sunrun was on top of it. They were not overwhelming me with communications but they were letting me know what was going on. I was in the loop of everything. The customer service from everybody that I talked to was top-notch and it was a real pleasure to deal with Ariel. I was impressed with her knowledge, professionalism and communication. Sunrun also walked me through the installation and turning the system on. Everything was good and I would definitely recommend them again. I love having solar. It saves me money and that’s why I think everybody should do it.

I went with Sunrun because of the cost, the customer service and understanding, and the actual follow-up with their rep. The enrollment was good. The first guy that came out didn't come back, so I called the company back. The guy that came out then followed up and he was really clear on everything. He answered all the questions I had. The follow-up was the most key thing that closed the deal. The tech and electrician that came out were very skilled and executed skilled craftsmanship in their job. I would highly recommend them. Since having Sunrun, our electric bill finally caught up with SCE&G. My bill with SCE&G was really high for last year and now, it's finally down.

The service is good and the customer service representatives are pretty nice and always helpful. I enrolled with Sunrun over the phone and the experience was good. The process was easy.

A sales guy, Justin, came to our house. He set it all up and Sunrun finished what he started. Enrolling with Sunrun was super simple. The installers that were out there did tell me where to go. I went online, signed up, and it was easy. I got an email thing that Sunrun wasn’t happy with the productivity that was happening on our system, and they’d send out a technician. They scheduled the time for the technician to come out and do something with the system. It was some part or components they needed to swap out, and they picked the backup where it should be. I'm enjoying the solar service. I turn on my air conditioner and I’m still selling power to PG&E. In the middle of a hot summer day, I was able to look at my meter and saw that it was still running backwards with the air conditioner running.

Sunrun is great with customer service. The guys call before they come and are always attentive to what they do. They're very nice. But I don’t think the product is worth the expense. I haven't been really happy with it. It was easy to enroll with them, but it took a long time for the power to start. The system was broken for almost seven months. The boxes hanging on the side of the wall kept shorting. And when they mounted on the roof, they put a hole through it and we had water come in our bedroom, and it took them a while to figure that one out. We have this in this house and my son’s house, and they're in the same situation. Theirs have been broken three times now. Also, our old electric bill was $700 a month. We've had the Sunrun system for a year now, but this is the second month we’ve actually had a difference in our bill since being installed. They need to tell people that it’s gonna be a while before they start seeing a difference in their bill.

Our leased solar panels: LG255S1C-G2. Panels have been discontinued, no longer in production. This company clearly indicated to us that by using their system we would enjoy a life virtually free of electricity costs from the public utility. While our cost did reduce we still pay more that $2,000 annually to the utility. In addition we pay Sunrun $2,240 annually for the use of the system! That works out to more that $4,200 for electricity!

I got interested in solar energy services to save on my cooling bill. A friend of mine worked at Sunrun. Everything, so far, has been okay. However, it has the app and it can monitor, showing how well your energy you’re producing. The first year, it produced quite a bit daily. It was like 67 to 72 a day. The second year, not very many days got up past like 62. And then I haven’t really checked it this year, but it seems like the amount of power it’s been putting out has lowered. And then when I called, they said the computer showed everything was running 100%. I asked if they could send someone out just to verify it. They said they could but they were gonna charge me for a service tech.

I've had Sunrun for a long period of time and my only disappointment is the fact that it's a lease, and the lease payment goes up every year. The increase is a couple of percent every year. It's in the lease agreement, but I didn't anticipate having these this long, and the cost of the lease keeps going up.

A friend had installed a Sunrun product on his roof and he seems to be happy with dealing with them so I contacted his salesperson to come and sell me. The enrollment was very smooth. When I first got my estimate, I had initialed something. I didn't realize it was the contract. And I felt I didn't have a chance to shop around. But if I probably did, it would have been a hassle. I did get some other estimates, and it was comparable.

I live out here in the desert in Arizona and we have lots of sunlight. I’m a retired electronic engineer and I know all about the solar panels. I had people walking down the street knocking on my door all the time trying to sell me solar panels. I’m 85 years old. I was 84 when I got the panels from Sunrun. But getting your money back at my age is not likely. For $20,000 out, it takes a long time. I pay enough income tax. I sold some stocks and it’s gonna raise my income tax quite a bit. So, I thought I’ll take advantage of the 30% federal tax credit. I got $6,000 from federal and $1,000 from Arizona. It also makes the house more valuable. I’m gonna leave it to my heirs and they can sell it.

Updated on 06/08/2019: Dear Sunrun, Currently no one has reached out to us from SUNRUN's field service team as you have suggested.... SUNRUN has 1140 ONE STAR Sunrun customer reviews (just on this website) which says it all. Our system was installed Jan. 16, 2019. Your remarks on your response regarding our account are not factual. We had low production in March 2019 on some days, then we had no production April 20, 2019 through May 1. Yes we were finally reimbursed for 3 months. (We never asked for money). Keep in mind prior to the tech visit on May 1, 2019 we had to call & email Sunrun many many times and we did get the runaround.

There was a Sunrun vehicle down the street from my house in my neighborhood and they were installing the solar panel. I decided to call them and I liked what they had to offer other than the other competitors that I have heard before. After they installed the panels, I went up to the roof and there were cracked and missing tiles, so I reached out to customer service and the coordinator. And they got technicians out here right away and took care of those issues. And every other time when I’ve reached out for customer service, they’ve been good so far.

We’re really happy with our Sunrun. We love it except for the middle section of the process. It wasn’t smooth, painless, and great. We ran into some real serious glitches in the installation process and it took months to get it turned on finally. We got passed around a lot and somebody dropped the ball big time with the city. They didn’t apply for the permit when they were supposed to, and then they didn’t tell the city that they had actually installed it. So, the city never came and did their inspection because they didn’t know that it was done yet and it was like six weeks of me emailing and calling and driving people crazy, trying to find out where we were in the process. Sunrun kept saying Commerce City hasn’t given them the permit yet. I finally called Commerce City and the permit hadn’t been applied for yet.

Sunrun had the best program so I decided to go with them. I haven’t had any problems with them installing the system. They were on time and installed everything correctly. They also asked me what I wanted as far as painting goes on my pipes. I provided the paint and they painted everything that I wanted them to, and everything worked out great. They also cleaned up after they were done. Sunrun does everything fast and to the point. And since having the system, San Diego Gas & Electric owes me money now.

They have no communication skills. We were told that we might not be able to get the solar because our roof is tile, no plywood under. We told our rep about it and he did not say anything. He was suppose to get back to us on Friday and never heard another word from them, it's been a week already. So I told my husband I do not want the solar. What kind of company treats people like this, Sunrun.

John from Sunrun came and did a presentation. We had turned down going solar seven different times, but he answered a lot of the questions and concerns that I had in his presentation. Also, we went with them because they warranty their own stuff and their cost seems to be a little bit better than what had gotten presented to me before. Then, he made the enrollment very easy and he made my mom feel real comfortable with all of us participating and everything. And he was real honest about what we were signing up for and how that was gonna affect things.

I liked the lower rates from getting solar energy services and I had been looking for solar for a while but I didn’t like what I was hearing about the other companies. Then I was referred by one of my friends to Sunrun and when I enrolled, I had a really good process with them. It was delayed for a couple of months because of some permitting issues. But other than that, it was seamless. The customer service representatives were very good as well. So far, they’ve done everything that’s been promised and everything has been great. In fact, I don’t have a bill anymore. That’s basically what we were shooting for. So the only thing I’m paying for is the lease of the solar.

Knowing that PG&E was gonna be going up more, I looked into solar energy service. It was also time to have better energy. Enrolling with Sunrun was very easy. They were very polite and knew exactly what they were talking about. After the installation, they had to come back for 2 things. The battery part of the system didn't work right away, but it was a brand new battery that they were dealing with. They figured it out though and seem to have gotten it working. I'm 100% satisfied with going solar. My bill used to be close to $200 and now, it's down to $11 a month. One day, the power was out and my wife was very happy she had power.

Enrolling with Sunrun was all right and pretty easy. It was a really good experience with their customer service. They were right on the mark.

I see some negative reviews, one being from someone who stated they got a 750 dollar bill at the end of the year from your electric company. What happens is people think because they have Solar they can just run their air conditioning and other appliances as much as they want any time you want. I have a pool and dual AC system in my house and even I know that since I have a big house I will utilize lots of energy around 35-40 KW/Hour a day. You need to know what your peak hours and non peak hours are with your electric company.

I purchased a paid in full lease last fall. Everything worked well up until the installation. Sunrun was happy to take $16,000 of my money and the system was installed. The problem is that at installation they told us there was a broken box which a couple of weeks later they replaced. On December 18th I was told my system was up and running. In December the system made 139 KW. In January it made 168, On January 16th I wrote to the Project Coordinator because the system was flashing ERROR. Megan politely told me to go to Customer Care and I forwarded them the message on January 17th.

Sunrun installed 27 solar panels on our house in 2014. The process went very well. However, we have never achieved the solar production we were promised. We repeatedly were told the system was working properly. It was just underperforming. We had our electric company come out several times to check the metering thinking that was the problem. We then encountered a communication problem with our inverter. Sunrun sent a Technician to our house to remedy the communication problem. This was in early January 2019. While at our house the technician went on the roof to inspect our solar panels. He immediately noticed that the peak of our neighbor's house was casting a shadow on 3 solar panels located on the lower row of our solar panels.

Updated 08/05/2019: I previously posted a review/complaint about the poor customer service I had received from Sunrun regarding removal of panels so I could get my roof repaired. Sunrun replied and a representative gave me her phone number and email so she could assist me. At this point I want to hire a third party contractor to remove and replace the panels. He charges less than half of what Sunrun demands. But they have to approve him first and they won't tell me what they need to approve him. It is now 2 months later. She has not responded to phone calls or email. My roof leaks. What am I supposed to do?

The panels are working awesome, no problems there. But I have contacted them over and over again because of my roof is leaking at the anchor point of the panels. They came once and fixed the spot, but come to find when they installed my panel no tar was added to prevent leaks. After that initial repair the roof kept having water come through. I called again many times and right now it has been over 3 months and no one has shown up to do any additional repairs. Now they keep playing the phone tag game instead of actually trying to send someone over. I am thinking of contacting my home insurance, they can deal with them.

The system worked very well for just about one year then stopped working completely. I called them and they promised to email me within two days to give me a repair date. They did not email me. I called them again and they promised to have someone call me the same day to set up a repair date. No call from them. In the meantime, it is generating no electricity but my lease payment is still expected to be paid while getting no value for it in return. Would not recommend this company based on very poor customer service and the I don't care attitude!

We installed a system that was supposed to meet the energy draw and even added more panels just to make sure that we were covered. Imagine our surprise when we got a $750 bill from PG&E for 'true-up'. I called Sunrun to come to check on the system and, while the customer rep was very polite and scheduled for a field person to come out, that person never came. Never called. No follow-up contact whatsoever. When I realized no one was going to call, I called again and got a supervisor. At first she tried to blame me that I hadn't sent the pictures they had asked for...I hate those kinds of tactics! When I told her that I had proof that they had been sent (I gave her the time and date they were emailed), she finally acknowledged that she 'found' them.

We have solar panels installed in 2006 when it was only REC solar. For about 2 months our solar system is not working. I called them and it took 2 weeks for a technician to show up and he diagnosed that our inverter is gone and need replacement and he or someone will call me in a couple of days. No one did in a week. I called back and I was transferred to a lady named Sony at **. Talked to her and she told me she will call me in a day. No call. Called her again in 2 days she said she will call me. No call again. It's a horrible experience. On the other hand, I recently had a larger panel put by Tesla, their service is phenomenal. I had an issue and they came the next day and took care of it. If Sunrun does not get their acts together, keep away from them.

Our home passed there site survey and inspections. They climbed on our roof said it was fine our electric was new just everything was good to go. We already had the money approval salesman was very nice to start. When the installation crew came they again looked around the house checked the electrical out said all was ok.

Sales pitch, installation, and service were impeccable. I'm very pleased to this point, I'm awaiting the inspection from Com Ed, SFO. I've yet to start using my system, but My concern is with paying 2 bills... one to Sunrun and another to my energy provider. Looking for a clearer explanation about the $81 I'm contacted to pay Sunrun per month. Since there is supposedly no out of pocket cost for the panels and their installation. Then what exactly is this payment covering; and Is this a lifetime payment? How's that work if I'm on vacation for 2/3 weeks or a month and there's no too very minimal kilowatt usage in my home during that time; am I still on the hook for the $81, or does that number come down as well? Just need a clearer understanding!

Financing Sunrun Solar product through Costco, a trusted brand, an expected a superior product. Just received a $1,700 PG&E bill because the system stopped working after just two months of installation. So now I’m paying a $140 a month to finance the Sunrun product and have to pay the $1.700 energy bill because the product I purchased did not work properly shortly after installation. Sunrun offered a $200 refund, which is an insult. I should not have to pay an electric bill due to a faulty product. This of course means if the system goes down at any point over the next several years I’m on the hook for these expenses as well. Please Sunrun come and remove the system from my roof now!!! I no longer want to be in this one-sided partnership. I pay you whether your product works or not. This is the honeymoon phase and the relationship is already sour.

A friend of ours is a Sunrun representative and she presented it to us, and it made good sense. We have had the system installed for about a year now and the experience with Sunrun has been seamless. It took a couple of months for it to really start building up the energy, but it worked. It took three months to build up the energy so that it would lower our anticipated debt and we would start seeing some savings. Everything was told to us upfront what would happen, so it wasn't a big surprise either. The only problem we had is that their office got the wrong address in there somehow and our representative worked her tail off to get it changed. It was like everything she did didn't happen and it made it sticky for a while. It caused a bit of hesitation on being able to get things started, but once it got corrected, it went very smoothly and it was convenient.

We debated whether or not to get solar; and finally went with Sunrun. Their sales team is persistent and on-top of things. I was told there would be no out of pocket costs by the sales team and Sunrun would take care of any roof modifications. The installation process was actually pretty good. PM was on top of things; and everything was installed with little attention required from me. The system was installed at activated for Feb 1, 2019.

I am living here in Arizona and I might as well take advantage of the sun, so I decided to look into getting solar energy services. It is also a lot easier to get into and my credit score is way up there, so I had no problem doing it. Enrolling with Sunrun was easy. I got a 20-year option to buy. I am set at a certain rate and I know what my bill is gonna be every month, especially right now with summertime coming up, when the temperature’s gonna be the way it is. It runs about almost $350 a month and more, so at least I am on a set rate now. I’m very satisfied and everything is good. That is why I recommended it to my people.

I met one of Sunrun's salespeople before we bought our home and when we decided to go solar, we asked her because she and my wife had become friends. We went online in September of last year and our experience with Sunrun has been hit and miss. We had problems when we turned the system on. They put in the electric and they were ready to put the solar up, but they hadn't done the electric yet because the company they used to do the electric had rescheduled. The right hand didn't know what the left hand was doing. They finally got the electric done then they came and put the panels in, but one of the guys miswired something so the system didn't go online. They came out and fixed that. We also have an existing problem that they haven't been able to figure out yet. It keeps flipping the circuit breaker.

Told batteries would be available by December 2018. Was told that the batteries were being approved by Texas reps by our sales person. We are still waiting and all that Sunrun main office says they will not be available for some time now. So no better explanation was given to me and this is unacceptable.

I guess these guys are making tons of money to turn away business. I was on the phone with a customer service rep just talking about setting up consultation. They want a lot of information other companies don't ask right off the bat, including a quick speech about your credit rating. Then wanted to use my phone number to send and receive text messages. I declined that option and basically was told if I don't opt, then we can't do business. And this was a consultation. I can only imagine the process from here!

I would NEVER refer this company to my worst enemy! No one deserves the headache and misleading words from their sales rep! This company should be shut down or refund everyone’s money back! I wish my family NEVER got involved with SunRun! The sales rep told us and so does their automated answering machine that you can move and take your panels with you to your new home. LIE. We are from the east coast. Raccoons is a big problem there. Turns out the west coast has a pigeon problem. Lo and behold we had dozens of babies and their nest under our panels.

A neighbor had Sunrun and I looked into it. I had a good experience with the salesperson. However, he purposely did not give me the right information and the company didn’t accommodate in the same manner that I was told. That was in the contract and I had to challenge them on it. It took a long time to get established and they ended up taking an extra payment. I’ve emailed several times to get them to give me back the overcharge but to no avail, and I just chalked it up. There was a point in the contract where you could pay off the full balance early without any payment penalty, therefore not having to pay a finance fee. So, that’s what I did and yet when I paid it off, they kept showing as if I still had a monthly payment due and they had still drafted it from my account, even though I have given them a check for around $28,000.

I looked into getting a solar energy service to get a reduction in my utility bill. I ran the numbers and saw that there was a possibility for a payout in eight years. Sunrun had installed a system at my work and when I was still working, Sunrun was vetted by the agency, and they were one of the companies that was recommended by them. Enrolling was simple and painless. I had leased the system from them and I did a one-time payout on the lease so I don’t have monthly lease payments.