Sunrun

I wanted to use solar panels so I went online and researched. We were thinking about going solar for future purposes but I wanted to minimize my overhead so I thought we could get this done while we were working. I had a few quotes and after talking to Sunrun’s salesperson, he convinced me to go with them. He was very professional and educated, and he was someone who knows what he’s doing. Going solar is fairly new and I have to go through the full mode and all the formalities with the electric company and it would take a few months before we could turn it on. I'm just waiting to see the difference between what we were paying and the one that we will pay with Sunrun now. Overall I'm happy now and the only thing that would make me unhappy is if I don’t see too much of a difference when the bill comes.

My homeowner’s association wouldn’t approve of SolarCity so I decided not to sign up with them at all because I didn’t want the fight. I talked to Sunrun and they came back with a lower price. They had the same objection from the homeowner’s association but they were willing to work on solving the problem. They solved the problem and we were done. The reps were cooperative when I enrolled, and the process was super simple and easy. I left a message and they called me back. The customer service was responsive, professional and consistent that they do what they said they would do. Everybody I talked to on Sunrun were the kind of people I’d hire. They did a great job and I’ve already recommended them to a friend.

We chose Trinity and they work with Sunrun. Trinity facilitated the enrollment so a lot of the documents that I signed in the beginning with Trinity had the Sunrun brand on them. I spoke to a Sunrun person today and they gave us the rundown on how it works and who to call if we had any questions. I check on the apps on how much solar we're generating per day. We've had some pretty cloudy and miserable days recently, but the app works great to tell you at least how much you're generating. We haven't received our first bill from Sunrun yet, but so far, everything has been fine. There was a small delay in getting the panels because they're imported, but other than that, they had them completely put on in August. We knew it was about 90 days out from that that they would be turned on and they were turned on on Halloween. Their timeframes were on point. I've recommended Sunrun to people. They are very helpful and streamlined.

I am very happy with my solar consultant - Lierh. She is only one consultant who speaks Mandarin. She helps me a lot because I don't really speak much English. She is very patient. Answered me all the questions I have. I don't need to worry about anything. She is always taking care of all the process.

I used the little bit of money left to me to look into solar energy services. Their salesman then made an appointment. He came out to my house and said a few items. Although he had a few statistics wrong, I don’t know if he did it on purpose or he doesn’t understand numbers. But every step of the way, Sunrun kept in touch with me. The people that did the scheduling and the people that did the installation were great. Everybody showed up on time and they were able to finish early.

Sunrun is a company that deals with Costco which I went with because of the warranty. I was already looking into going solar because I was trying to get the deal done before APS changed the plan. They don’t accept net metering anymore so I was one of those who got the grandfathering plan for 20 years. Enrolling with Sunrun was pretty easy but I had an issue with the salesman who offered me a $350 Visa card and then he quit so I had to deal with the manager which solved the problem. He gave me a $500 Visa card so that was excellent.

I needed to save so I decided to go solar. I went to the GRID program, which the government funded, but it's helping us a lot with our electric bill. I only spoke with one girl, Marissa, from the Sunrun customer service team. Everybody was really helpful and the crew that came out and did the install was very clean. The communication was great especially for a newbie person. Everything was pretty crystal clear from beginning to end.

Extremely disappointed with the whole solar panel experience. My panels have been up since June 2017; it is now almost November 20017 and I have not spent any less on electricity–in fact, I've spent hundreds of dollars MORE. My electric bill stayed exactly the same as it’s always been, but now I have to pay an additional $111.50 a month to Sunrun on top of it. By the way–read the fine print. That monthly payment keeps getting higher year after year. It's in the contract. It gets worse. The company reported the total value of the panels to the credit bureaus under my name. So in addition to my bills INCREASING and my house becoming more difficult to sell, my credit has now taken a hit as well.

I was referred to Sunrun by friend, and enrolling with them went very well. The rep explained the whole process to me. When the installation started, they came in with 5 trucks and very quickly did the installation. The installation was very good and they managed the project well. Sunrun is a good company to work with. However, the city takes a while to get the information and the system and electricity test.

My high electric bills made me decide to look into solar energy services. I had already picked another company before Sunrun and I was going to go with them. But they would take some time. I got on the computer and read different reviews and chose to go with Sunrun because of those reviews. Everything went great in dealing with their customer service. The company did a great job and I've been with them a couple of months now. It was a positive experience overall.

I’m trying to save some money and I saw a Sunrun fitting on a house and what it cost. Their services are good and it’s working as expected. The customer service team went all out to do what they could for me.

I worked with Justin a few months ago. He was very polite and straightforward. He explained the agreement fully and there were no surprises. The system is, working great! It's actually overproducing about 10%!

A sales rep named Sean knocked on my door and taught me about solar. He was very kind and truthful. I didn’t realize all the positives of going green! I’m saving a lot on my bill and I'm very happy with the customer service.

I have been working with Ken ** from Sunrun Solar, and so far, this company has been amazing!! Kenny was very knowledgeable, and answered all of our questions & more! This company has been on top of everything from day 1. I receive emails and phone calls letting me know exactly what to expect next. Our panels went up with no problems, and they look great! Now we're just waiting for the township to do the final inspection.

First off the leasing of solar should be illegal. It is the biggest scam job in the country. You are not saving on utility costs. You are signing with the devil. Sunrun is the worst at ripping off consumers. They put your system in for free and pocket the rebate from the gov. They raise your rates every year so by the time you are in year 5 of your 20 year contract you are paying more for your panels than you were from the utility provider with 15 more years to go. I am Selling my house now and it's costing me 10k out of equity to pay down the contract to where it is palatable for a buyer + an additional 4k dollars to pay for a year of my buyer's payments because they do not meet the ridiculous credit requirements of this terrible company. DO NOT USE SUNRUN. THIS IS A TERRIBLE COMPANY THAT THRIVES ON RIPPING OFF ITS CUSTOMERS. Look at the monthly payments from my solar contract from year 1 to year 20.

This company is a complete fraud... The sales told me something and when I contacted the company is a total different story. In a future if you want to sale your house would be a headache and there's no savings at all.

We decided to have Sunrun install solar panels on our house since it is good for the environment and allegedly drastically reduces our electrical bill, all for the price of $125+ a month. With the panels installed, Sunrun told us the panels would cover our electric bills. They were wrong. In addition to the $125+ a month we pay Sunrun, we still pay anywhere from $125 to $250 a month for our electric bill. We have called and complained with their company on multiple occasions, however they have not fixed the problem. And now we're stuck with them since it's a 20 year lease.

Everyone that I dealt with at this company was very kind and professional. They took time to answer my questions and make sure I understood the process. From the time you agree to get panels to when they actually get turned on is a long process, I was so happy that they kept me in the loop every step of the way. Their online portal was immensely helpful in that time as well as the person who would call me to keep me up to date. They took care of everything for me. I didn't have to deal with permits or inspectors. I just had to be there when they installed. The install team was great too. They were very respectful of my space and did a great job cleaning up afterwards. I would recommend these guys to anyone!

Since July have had a hole in roof from installers. Took 3 weeks, no show appointments and a HUGE hassle to get Sunrun out to fix. Now we have inside damage to ceiling and possible mold. Been dealing with support manager Michael ** who has lied to me for the last time. Made up lies about their insurance carriers. Told me I have to wait 60 days for a mold inspection (which is UNACCEPTABLE) and now it's like pulling teeth just to get replies. I have emailed Lynn and other founders, not 1 reply. (Original contract was signed with Sungevity, who Sunrun owns (owned). Sungevity went bankrupt and my account was transferred to the parent company Sunrun)

I purchased a home with a SunRun system. After about 3 months, I got a call from a SunRun collection agent, demanding payment of an amount in addition to the direct debit lease payment. I asked for an explanation and, after some research by the agent, was told that the charge appeared to be wrong. This repeated three times, so I insisted that we switch to email and they direct debited my checking for the charge. Still no explanation. I feel like I have been mugged.

We were turned onto Sunrun by friends. Since signing a 20 year lease at $161 a month, I have only seen 2 to 3 APS bills with just a connection fee. Our system design is not big enough for our home, and in the last 3 months I have had to pay APS over $900 along with my monthly Sunrun bill. It's just my husband and I and just me most of the time. We are not receiving credit for all of our solar produced and the Sunrun Reps are absolutely no help. BEWARE DO NOT USE THIS COMPANY. THEY ARE A SCAM.

These people are clueless. Don't believe what the salesman say are. They are liars. They will say anything to make a sale. I know. What else is new? They don't know how to position the panels to capture the most sun. They don't know how to size your system, so your system will be too small and your electric bill will way higher than it should be. Forget the guarantee because they purposely undersize your system so they can always meet the production level they set. In other words these people are crooks. I cannot say if the entire industry is filled with crooks but Sunrun is a company you should avoid. What a shame all the sunshine in the sky and government incentives and these people refuse to do right by their customers. They are laughing at you all the way to the bank.

I am a relatively new customer. After the installation I had a few issues - some very simple (like how to read my meter) and otherwise somewhat complicated (like my energy generation was not as per forecast). The Sunrun team took a few calls to send me info on how to read a meter. They kept insisting I would never need to read a meter because I can access their app or website. Their app and website has constant problems with loading data. I have not been able to see my data for the last 10 days. Finally they gave me the information on how to read the meter. Re: my energy consumption one department bounced me to the other.

The salesmen promised savings and our contract says it is designed to produce 108% of our pre-solar usage of about 1,136.71 kilowatts monthly. In our most recent APS bill, they show us producing 596 kilowatts. Which is half (for rounding sake) of what the system is designed to produce. We received an email stating SunRun saved us $50.00 on our electric bill, to which we are billed a monthly lease of $139.00... We are never going to save with this kind of production. We now pay more for electric (paying both APS and SunRun) than if we didn't have solar at all. Now, we are stuck in a 20-year contract. Their customer service agents won't call back, once your system is installed and you are stuck in a contract.

We got Sunrun solar system installed Feb. 2017. It is still not working properly as of August. They have attempted to send several techs out and each gives a different excuse why it's not working. Meanwhile they have not stopped charging us for the system and we are still paying for our electric bill.

My solar went down on July 17th. They have yet to repair it. They don't care that I am losing money because all they care about is production. They have a guarantee of production. But it is worthless, because they set it so low you would always meet that guarantee. I don't know where to turn. I have contacted the BBB also. Of course I have a contract also I'm signed into so I am stuck.

Sunrun employee was rude, unprofessional, pushy, and rushing my pregnant wife to move her car quickly so they can start their installation because they claim they were on a time budget (maybe that’s why they damage my new roof because of the unprofessional, poorly, rushing the work they perform.) What happen was on the day of the installation, one of the installation crew member knock on our door and told my wife he’s here to install the solar and have her sign some paperwork. He was rude and very pushy. He told her that he is on a time budget and rush her to move her car. When she told him our contractor are working in the back as well, he seems shock and said no one should park on the driveway. The way he talk is very pushy and unprofessional (at least ask nicely). My wife is pregnant and she didn’t has the chance to change our son’s diaper yet.

My friends have solar panel and they love it. When I first moved in my house, I always see my bill about 180-250. Sometimes even over 300. So my friends told me her bill went half down. And also solar is clean and reduce pollution. Therefore I get a consultation with Aaron and Lierh, who speak Mandarin. They are very nice and professional. I have learnt a lot from the consultation. I didn't know what was I paying every month and how to read the utility bill. And during the process, it was easy and fast. The crew wears the shoes cover so that my house didn't get dirty. Their service impresses me. I have nothing to complain and I will definitely recommend my friends to go solar with Sunrun. (Couples of my friends have already gone solar, and they are happy about that.)

I found Sunrun while I shopping in Home Depot. I didn't know there are many options to go solar. In the free consultation, I have learnt a lot about energy and how solar works for my house. Sunrun cares customer's satisfaction much. For Asian customers, they hire a mandarin solar consultant-Lierh to help me. I don't speak English well. So we went thru every step together. If without her assistance, I will still pay more 200 electricity bill. I'm glad that I chose Sunrun.

I have read some reviews in Consumer Affairs. Some bad reviews and some good reviews. Maybe some people had bad experience. But I believe that Sunrun took care of the customers and solved the problem already. English is not my mother language. But the sale rep Lierh, she helped me a lot. I own a business so I really busy and have no time to deal with all the details. And she is very patient. Every time I have question, she always answers me or finds the answer for me. To be honestly I love what Sunrun provided to me. Their services is good. They are very professional. Sunrun takes care of all the work for me. I have nothing to complain.

I have had SunRun for almost 3 years and they are the worst by far. I am paying more now with solar, saving no money, and it is a constant battle with their customer service who never seem to be doing their job. Read the fine print on their PPAs and BEWARE. They take your Sun and Run with your money; hence the name. So far, I have had to pay almost $300 a month with their lease agreement and still owe Edison every year. I have seen one or two of those $8 & $9 Edison bills, but they do not make up for all of the money I am losing with SunRun. The sales rep was even a friend of mine until we signed up for solar. Now, he quit because of their fraudulent business practices and we are no longer friends despite his remorse.

RUN RUN RUN... What a SCAM this is. First you can deal with numerous companies before you get to the operating company name Sunrun! I dealt with HeliSun who originally contacted me. Now they are going by the name Alternative Electric. We have Arcadia who does the installs. First they covered the stink pipes on my roof and my home is a toxic environment from the fumes! The sales person said it was APS fault for allowing the design... That's FALSE!! They damaged so many concrete tiles on my roof and now I am experiencing leaks. They also FAILED to put locks on their boxes that clearly indicate you can receive ELECTRICAL SHOCKS, mind you they are at a child's level and guess what... It's APS responsibility to install locks also... That's FALSE.

When I signed up for Sunrun Solar on my home in the So California desert 4 years ago, the system was installed at no cost (Sunrun received all of the Government incentives, rebates, etc. which seemed fair at the time.) However, my monthly "rental" fee continues to go up annually and I am getting very little electrical power for the price I actually pay. This past month it has been hotter than 100 degrees far more days than not and I paid to Southern California Edison $0.16 per kWh for the first 499 kWh and $0.25 for each kWh above 499. At the same time I pay Sunrun 0.276 for EACH kWh. Thank goodness the Sunrun system can only produce 225 kWh per month (seems to me it was not properly sized for my desert home) or I could be buying more kWh from Sunrun at rates that significantly exceed those of SoCal Edison. CONSUMER BEWARE!

We went through Costco and purchased REC Solar, SunRun took over REC and we have had a big problem with them. Our solar console had a red light indicating "startup". We called SunRun and they certainly gave us the runaround. We have had this problem for about a month now and we are going through the hottest months of the year with 105 degree temperatures. These are the months the solar should be working. We called about a month ago and they said they were so busy, they could come out for repairs on July 17th. They seem to love getting new buyers, but once the system is up, repairs are limited or nonexistent.

I was informed by Sunrun 2 weeks ago that 1 house was not producing any solar energy and that a tech would check the system - 2 days ago the SUBCONTRACTOR they hired called & was going to check system & for sure would let me know (NOT DONE) I found out from Arcadia Solar that it again was the Inverter - same as last year. It took 1 month to fix last time with over a %500.00 bill from APS + the solar bill.

The Sunrun representative appeared helpful and friendly. However he recommended a purchase plan that would allow me a rebate and helped determine how long it would take to get to the point I would be ahead based on the rebate amount. He helped me get the cost of PGE for a year and said it would take about 6 years. However, when I asked Sunrun for the paperwork to get a refund I found out I would not get a rebate with the method recommended and when I complained I was told by Sunrun I should have read the contract.

I have so many issues with this company it's unreal. Sunrun promised my payments would be under $200 a month. Wrong $221. Sunrun promised my electric bill would be $8 or $9 a month. Wrong $110 to $235 a month. Sunrun promised critter control. Wrong. Sunrun promised $350 for a referral. Wrong. Referred my brother. Nothing! I have all the text with the promised on them and the representative said that he never promised me any of that. So I guess the customer was lying?! This is my question via text: "Hi Scott. This is Stevan **. I spoke to you today about solar. I wanted to know if Sunrun covers and installs the cost to put up pigeon defense guard." This is from the representative. "Ok so basically we don't cover it as far as if anyone asks you we do not cover that, but our customer care team will cover it for you when we get to that point. I confirmed with my manager."

I should never have gone with Sunrun in the first place. We had issues with them from the get-go. They would not answer my questions, call me back, and straight-up lied to me. They finally contacted me after filing a complaint with Costco. We canceled everything but smooth-talked me into using them anyway with no other compensation than to hold up their end of the deal. Now 1 yr later, we had a bad storm and lost 2 panels. I have been trying to get in touch with them for over a month. I even went far up the chain to ask for help scheduling the R&R. They also sent technicians out to my house unannounced TWICE now. The last guy was trying to replace the broken panels before the roof had even been removed. I told him no and sent him away.

Before I had the panels installed I asked the salesman "what if I need a new roof before the 20 years"? I was told "No problem. You just call and we'll remove them and reinstall after the roof is done". I said "ok. As long as it doesn't cost me a penny to have the panels installed or removed or maintained go ahead with the install".

I am so happy I never went through with the 20-year headache with Sunrun. Our salesman was really slimy. Firstly he said the lease was free. Then he said if your electric meter was old, Sunrun would replace it up to $4000. He said if there is a power outage that your battery would your power on while all your neighbors are in the dark. He said if you ever had to reroof that Sunrun would take off and reinstall for $500. And now for the truth folks. The lease is not free. It is 100-160 dollars a month depending. Sunrun will not replace your meter, it is a lie. Your power during a power outage is not guaranteed. And lastly reinstallment if you reroof is $2500, not $500. Our salesman name was Matthew **.

Sunrun won't install mesh wire around the solar panels to prevent birds and pigeons from nesting under panels on top of the roof. They are aware of the issue as many customers including myself experience massive bird droppings in the yard which is unhealthy and requires daily cleaning. Pigeons love solar panels on tile roof. It would be cheap to install pest guard at the same time when solar panels are installed. Now with pigeons nesting under solar panels my roof is full of them and all over the roof. I need to install pest guard to protect the solar panels and install bird spikes at various sections of the roof at an approximate quote of $2000+.

I had a young sales rep that was walking around my neighborhood and he came on knocked on my door. His name was Mark. He was very polite and enthusiastic. I had been inquiring about Solar and he made it make even more sense to me. He was with me the entire step of the way, and the customer service over at Sunrun was phenomenal. I have already sent in referrals from neighbors. None of us have had any problems. Glad Mark came around.

I have had solar for two and a half years now. Up until March of this year, there were no major issues. In March, my system went dark. Then up sporadically, and down again. The technician who came out discovered that squirrels had built a nest under the panels, and chewed through the wires of two of the panels. He cleared the nest debris, disconnected the shorted out panels and told us that the panels would be replaced and that they needed to return to place a Critter Guard on the panels. To date, nothing has been done, the squirrels are back and the system goes up and then down sporadically as before.

We are currently paying more per month after signing a contract with this company. And told if we would like enough panels to cover the actual amount of solar we need we would be required to sign an additional contract at another 20 years... Absolutely horrible. We are so sorry we did not research this better.

This company is misleading and has terrible customer service. When the salesperson was at our home, we made it very clear that our plan in the short-term was to rent out our home and this solar agreement/billing would need to transfer over to the renter. We were told that would not be an issue, that Sunrun had an entire team dedicate to service transfers. What he didn't say was that they will only transfer it to another homeowner, not a renter. And, because they won't transfer the solar portion, the electric company that we have to use for the remainder of our power will not transfer service to the renter either. So, we have over $300 in solar and electric bills that are in our name, and we have to hope every month that the renter will pay us back for these expenses in a timely manner, potentially affecting our credit or cash flow.

I recently became aware of squirrels nesting under the solar panels from the sounds of the scratching on the roof. I got the same nonsense reply as Eric of Colonia, NJ, wait for damage to the system. I asked to be escalated to a supervisor who repeated the information. I can't continue to be subjected to the clawing and scraping on the roof and it is a matter of time before the squirrels penetrate the roof. I asked to be escalated again to her supervisor and I was refused. I was told they used to install Critter Guard but the policy was changed a year ago and now they would send me a quote. There goes any financial benefit of solar. The environment was created by the installation of the panels and it's a known issue as you have the Critter Guard solution.

I am not an electrician, nor am I a professional in anything electricity related. But I do know bad customer service and poor business practices. Ever since I've had Sunrun installed in my house, I've already had... now let's count... 30 power outages. This is not over several years, but since February of 2017! That's 3 months folks! I've had Sunrun technicians look at the situation, and even the local electric co, who still provide us with a nice bill every month, to come and inspect our clearly faulty unit. Sunrun's observation? Didn't hear a word from them. They didn't even get back to me. Strike one. They simply looked at the unit, and flew back from wherever they came from. I can not comprehend how a business like Sunrun can afford to carry on this way!

Pigeons and squirrels have been nesting under my solar panels. I could not find a company that would fix the problem because they were afraid of damaging the solar panels. But the people who did come out for an estimate did say they expect either the panels to be damaged and or the roof to be damaged because of the significant infestation and recommended I contact Sunrun immediately to correct the problem. I contact Sunrun and was told I would have to pay $1,800 for a CritterGuard to be installed thereby wiping out any potential solar savings I would ever get from the panels. I explained this was a lease and they were responsible for maintenance as it says in the contract. The sales rep agreed but said that only covers damages, so if I want sunrun people to come out I have to wait for my roof and/or panels to get damaged by the animals then they would come out.

When we had our panels installed about 6 years ago, we did our due diligence and had our roof checked before getting panels installed. Unfortunately, due to a manufacture's defect in the shingles, we are having to replace our roof much sooner than the 20 years expected (the life of the solar lease). When we first got our panels, we were told by the salesperson that taking the panels off isn't a big deal even if the roof needs to be replaced. Being young and naive, we didn't read the contract carefully enough or compare it to other companies closely enough. Now we not only have to deal with an unexpected $6000 cost for a new roof but an additional $2500 for Sunrun to take off and replace the panels. I wouldn't call almost an additional 50% in the cost of a new roof "not a big deal."

A sales rep in NJ named Justin came to my door, not only was he very polite but the system works great. Not only are the panels way nicer than I thought, but the amount I'm saving on my energy bill is a no brainer! Phenomenal. Highly recommended!

It took almost 2 years to get a system installed. Very friendly people when you call but nothing gets done. No one calls backed when they say they will. Now to present time system is up and running and the billing start the first time. I got a email bill. I got 13 in one day. Each one different amounts from $100 to $1200. Monthly due is $116. The due amount on Sunrun app changes daily. Called and get runaround from the friendly folks on the phone and more friendly folks and on and on. Nothing gets done. They talk and pass you to the next person & on and on talk about "past due". It's the first bill how is it past due (late) on a new system. First bill sent (13 of them) due end of this month and it's past due. Looking like it's going to be a fight for 20 years. I think solar is a great thing. Just STAY AWAY From SUNRUN! Very friendly people on the phone but they work for a very poor company.

After the panels were installed, we experienced heavy rains. I saw a leak in one of our bedrooms and asked Sunrun to follow up. This is because there was no leaks prior to the installation and nobody went up on the roof. The technician who came went to attic and roof, said that he could not see anything as it was not raining. They asked me to call them back when it was raining. I followed up on rainy day and two technicians came the day it was raining. They arrived late and it's raining very heavily so we agreed with a handshake that they would send a roofer to inspect and that Sunrun would pay for it. This was in November. Now Sunrun is refusing to do anything and has closed the ticket and informed me that I was liable. What was the evidence that led to that decision? That is not clear. Sunrun has not kept its word. I will also inform Costco about the poor follow up and Sunrun not keeping its word.

My husband was told by the "Salesman" from Premier Solar, that we would get money back because of our location and the amount of solar energy that our Sunrun panels would produce. Panels were installed at the beginning of November 2016. I just paid APS approximately $75 for my March electric bill. This payment, along with the cost of our monthly solar panel lease from Sunrun, exceeds $250, which is more than what I was paying APS per month WITHOUT SUNRUN's SOLAR PANELS. I called so called "Salesman". He said to just email him the information and he would take care of it because obviously something was wrong. NOTHING is being done. Haven't heard a thing from the salesman or from SUNRUN to investigate. Sunrun solar is a SCAM.

The issues with Sunrun started when they reinstalled my existing panels and installed new ones. They improperly installed my old system, leaving it inoperable. They came back and reinstalled it. A few months after I got them installed, I received my weekly summary of power usage from the electric company to learn that my energy usage went from -62KW the week before to 84KW that week. I learned that the new system tripped the power breaker on the electrical box. I called Sunrun and they returned my call to tell me that they were opening a ticket.

Installation etc was spot on. Even got it installed early. Every month I was getting an electric bill over $100 and the sales fellow cut me a check for 2 months of overages saying he calculated wrong. For the first 3 months of 2017 I have paid $400 more for power than I did in 2016. Emailed SunRun and the rep with no response. Buyer beware. You will most likely pay more for power. NOT cheaper than regular power company.

I signed up with Sunrun for my solar energy. Every step of the way everything was an urgency. They made promises that they would give a $250.00 visa gift card if I got my energy bills to them by a certain date which I did. However I never received the Visa gift card. I keep being told 3-6 weeks and I will have it. Well so far nothing. Also my installment billing was suppose to be $73.00 per month that is what my paperwork says. However I got a bill for $85.00. When I called they said sign up for auto pay and my bill will go down to $73.00. This is something I wasn't told in the beginning. I wish I could get those Solar Panels removed. They are liars and I don't trust them now. I'm going to do everything in my power to get their solar panels taken off my house. I don't want to deal with years of deceit.

I have had my system on my roof for 3 years and my roof is already deteriorating. I need to replace the roof and SunRun will not pay for the panels to be removed and replaced. There was never a discussion by the SunRun sales person or a site survey performed on my roof. I have called SunRun 5 times and I'm always told I would receive a call back which I never do. I was not asking for them to replace the roof, just remove and replace the panels, which should have never been installed on a roof that would not last for the 20 year agreement. All they keep saying is the roof was not damaged by SunRun during installation, which I'm sure is a company line. I ABSOLUTELY DO NOT RECOMMEND doing business with this company. After you sign on the dotted line you're on your own.

I am in the process of purchasing a home in Surprise, Arizona that has a Sunrun leased system. The owner has called them twice and they never returned the calls, so they asked me the buyer to try. I called today and the person I talked to said, "Oh yes, I see there is a ticket open and messages to call you." She said she was "surprised the guy handling this hasn't called you yet, but he isn't in yet today." (1030 am) She said, "Let me send an email to his supervisor." I said, "Let me give you my number." She said, "No, we have it from the last time you called." I told her I have never called. "We have it," she said. So, she was just blowing me off. So, I will be contacting them on regular basis several times a day until someone returns my call. Both real estate agents involved will be going through the lawyers to see if there is anything their lawyers can do. All in an effort to do the right thing. What a shame!

On January 23, 2017 my roof started to leak significantly. I called Sunrun and informed them of the situation. Since then, they have sent several different contractors out to either look at or repair what they think is the problem. At no time did they remove their solar panels to make sure it wasn't coming from them. Last contractor said he was recommending a new roof replacement and Sunrun would be in touch. That was 3 weeks ago and no response from anyone despite several calls and emails to the company. Now I am stuck in limbo with a damaged leaking roof and close to 22,000 in interior damages. So much for their 100% guarantee of fixing any damages that are caused due to their installation of solar. Customer service is terrible and no one seems to care about the situation. Bad business practices and ethics.

So far product & service accurate as described. Friendly, consistent contact from first meeting. Timely setup. Always notified us ahead of time of step just completed & what step was next in process. Contact was both email and a real live person to talk with. Promptly answered any questions we had at any stage of the process.

Leonard, Matt, & Brandon were awesome! The process was long, 2+ months but was made up by finishing in 2 days. Constructive criticism would be to be better at communicating the timeline from the Project coordinator, with a phone call at least every 2-3 weeks. We were in the dark for close to 2 months before we heard anything. Other than that all of the staff were very professional and attentive. Thank you!

If all I can do is stop someone from buying into Sunrun, I will count my life complete. It's completely unacceptable how they are so ignorant, I got my solar panels about 3 months ago. I thought I was buying into something wonderful, however little did I know that my solar panels stopped producing energy after the first month and was never even told about the error until about 1 1/2 months ago.

Worst experience with this company, and I just had my solar installed no more than 5 days ago. Had a structure I was not sure if it was permitted when I purchased the house. I was told the company would check on any structures on the house be permitted before moving forward. Lo and behold the structure was not, made it VERY clear with this company MULTIPLE TIMES I would not choose solar over the structure (covered patio), but instead of informing me about the discrepancies I had, they said everything was good to go and went on with the project. Yes the structure was illegal, but they gave me no choice on what I wanted to do.

When we set up our Power Purchase Agreement with Sunrun 5 years ago, installation was done by Verengo. Around the 3rd year, our system stopped producing. My only complaint in this process, is I was the one who caught it almost a month after it stopped because our PG&E true up was higher than it should be. I hope that Sunrun is more diligent at this point in alerting customers when systems go down. That is why the 4 stars and not 5. It took 2 months for the inverter to be fixed but that a Verengo issue. Sunrun worked well with me to "badger" them to get the work done. I am thrilled that Sunrun no longer charges you a true up for producing more than estimated and since PG&E prices are rising quickly and I am using more power with two teenage boys, they are working with me for a secondary system to alleviate my issues. Everyone I have dealt with has been great and professional.

My parents got solar panels. Took 7 months to get it on roof, took 3 months to turn it on and in the mix of all this the first company was sold and Sunrun took over and no one ever informed us. We had to find out by asking why the panels were not turned on yet and now our bill is higher than ever. We are paying up to 800$ a month for a electric bill and that is with the panels running. We are very unsatisfied with the service. We are ready to have them take them down.

We had Sunrun install panels almost five years ago, Philip ** came to the door last year to follow up to see how things were going and how we liked having solar. We have been very happy with the communication and followup. Sunrun notified us one day last year and stated they were noticing a potential concern. The tech walked us through a procedure and determined that a technician needed to personally come verify. He came out the following morning and confirmed the potential problem and resolved it that same morning. We are very happy customers and have recommended Sunrun to several friends.

To begin with the application, planning, permits, installation, and production was professional and excellent. I recommend Sunrun to any person that wants solar. Each and everyone that has a job or a position or performs a function is in my regards a professional and dedicated member. My experience with solar has been quick and efficient.

Before the solar panels were installed I told them I was selling my house. "No worries," they said. "The panels will move with you to the new house." Now they are saying that they can't be removed and if the new homeowners don't want them, I will have to pay. Now I feel like they were just trying to get a sale at my expense. I can't afford a new mortgage and the prospect of paying for a service that I won't be using. I am retired and on a fixed income. My decision was based on them being honest with me. At least I thought they were. Feeling scammed in Vegas.

I was talked into leasing solar panels from a door to door salesman named Paul **. He said the solar panels he would give me for free was worth 30k and would increase my home value by 10 percent. He had me promise to do favors for him after he signed me up for solar, explaining to me that I would be very fortunate and part of a lucky exclusive group of people pulling in huge savings each year. He told me that it was free because the government was paying for it, but only for the first 5 percent of customers and that I had to hurry to act before they reached their quota. He said that they had a contract with my current energy provider Duke Energy in which Duke would be buying back any additional energy the panels produced and that the money would go to me at the end of the year.

I would like to share the excellent experience I had in dealing with Sunrun. I first met Sarah ** my Solar Consultant a few months ago and have to say she has been the nicest, most helpful person throughout the entire process. She has been there from day one and always makes herself available to answer any questions that I have had throughout the process. I have also been really impressed with how Sarah is so knowledgeable and a consummate professional with a genuine desire to ensure that she takes excellent care of us. I have also been extremely impressed with the rest of the Sunrun Team from the Customer Service calls to all of the folks that were involved all the way through installation. I will gladly share my experience with all of my friends and will be recommending Sarah as the Solar Consultant of choice.

Although the system was approved for turn on Feb 1, 2017 and Sunrun reps have made sure, they left us a 3 ring binder with specs etc, there is no production. The response from Sunrun "someone will contact you within 5 days for an appointment." This is unacceptable to me!

My electric bill for the past 3 months have going up. We lease these panels so we're paying Sunrun and also paying the electrical bill which has become well over what our Sunrun bill is. So I'm paying over double. I talked with a service rep that will have a tech out soon. If they cannot fix this problem they can come get this system off my roof. And get some other company in that will take care of their customers.

Since day one nothing but a nightmare with this company. Took 6 months to have panels installed. As soon as they were my circuit breakers kept going off. Losing power each time. Called Sunrun given the run around right off the bat. I was told it was my problem and to hire an electrician and put in a new electrical box. I said you have been evaluating my house for the last 6 months and now after the fact it's my problem. Unreal. Two months back and forth with intermittent electrical power, loss of food in my refrigerator, no use of washer and dryer. Told them to take their panels down. Still getting same bill from PSEG and their bill on top of that. Countless promises they will never keep. Outright lies about energy production. No customer service whatsoever. This company is a nightmare... Stay away.

We purchased Solar system from Sunrun via Costco, you will think a company that Costco choose is trustworthy, how wrong we were. Good: Sales meeting and installation went very quickly, we were showed it will take less than 7 years to get our investment back; and promising the system is guaranteed as long as we own it.

I had our system activated on Nov 30, 2016. It stopped producing on Dec 30, 2016. Sunrun did not catch it until Jan 18, 2017. Since then it's been an endless call with Sunrun and their partner Solar Universe. Your Customer Service do not even have the courtesy to follow up on my behalf. I have to wait 5 days to give Solar Universe to respond (which they did NOT). And since then, I have to call every other day to follow up. Up to now my system is still down. And to add insult to injury. I was billed for December and January. UNSAT! You can keep your referral money.

It took about 6 months for Sunrun to come out and actually install the solar panels and by the time they did install it was the end of summer. Now and less than a year of having panels and it's a really wet winter in California and our roof is leaking in two spots. It's been about 3 months of having pots and buckets in my closet to catch the rain coming in. We had called the first time in November when it first started happening and they said they found the leak and fixed it and then when it continued to leak we called and it took about another month for someone to come back out after multiple calls.

Had problems with my electricity going out in kitchen and basement. When initially installed Sunrun exchanged areas in my main electrical box and placed theirs in the main box. Those they removed, they placed in a much smaller electrical box near the main box. A couple of years ago I had my main box protected by adding a surge protector to the main box (this essentially keeps my house safe from surges and ruining my electrical appliances). So those items moved out were unprotected and were subject to many power surges. Since Christmas we have experienced power outages almost daily. Causing my treadmill (in the basement) to fry its electrical system.

My experience has been very good, there were a couple hitches in the installation but that was quickly rectified. It is still early in the process as I have not received a bill yet to compare with the before bill. It should be coming soon.

We all can talk about doing something, though our follow through is not always there. I have been interested in going solar for years now, but never got around to taking the steps to do so. About four months ago, I walked into a Home Depot and was approached by a gentleman with an iPad and he asked me if I was interested in solar. Being in the process of building a new home, I said “Yes. Can you walk with me while I go down and look at flooring and you can tell me more?” The young man obliged.

I have been so happy with the current solar project that I have experienced that I have recommended the Sunrun team to two of my friends. I am happy to say that both of them have also contracted with Sunrun for their own homes.

Sunrun promised to us that we will pay only $17.00 with HECO but unfortunately we are paying much if we add the bill from Sunrun. We are not saving money and it's a wrong decisions to have solar in our home.

I am very upset and angry at the customer service that my family received from the energy consultant that came to my home. Gricel ** and another consultant came to my home asking if we were interested in solar panels and offered a no obligation, free estimate to see if it was something we wanted to do. We decided to take the offer and see what the estimate would be so The next day they came back and went over the proposal and took about 15 minutes to explain. I told them I would contact them to see if we decided to install the panels or not but the following day. Gricel came to my home and spoke to another family member since my husband and I were not there. At that point my husband and I had decided we were going to hold off on the installation.

I won't go into the fact that the output we were to receive once installed has never come close to their promise. However, we discovered a leak in our roof well over a year ago and they sent someone out from Helio Power who did the initial installation. He though not a roofer said he fixed it. Being as we don't have much rain here in the desert we didn't know whether the leak was repaired or not but did find it wasn't 2 months ago when we had another substantial rain. Again Helio Power was sent out by Sunrun with them taking pictures and all that. I've had to push for them to get a roofer out here who said yes it was the stanchion from the panel causing the leak. He then noted that it was installed wrong and so were all of the stanchions on the flat part of our roof. He said he'd tell Helio Power which I assume he did but we never heard back.

I purchased a home with Sunrun solar panels in July 2016. I called them the month we moved in to ensure they had our information for our first bill. They told me we had a "credit". I never received a statement, welcome letter or email. In August I called again as I wanted to make sure we did not fall behind on our bill. The representative told me there must have been some "glitch" in the system and they would call me back when they discovered what the problem was. I NEVER received a call or an email.

It was very fast and easy and the customer service agent guy told bunch of jokes to make me laugh and was completely professional and got the job done. The financing was not bad. It was not break the bank expensive and the the solar energy will save us more money long term I thought about. I am extremely happy with the whole experience. It was quick to install and saved me money from solar energy. I absolutely loved it. It was fast and easy and the guy installing it was friendly and told jokes and was professional and got the job done in decent amount of time.

The sales (Jimmy **) came to house and scheduled assessment. From assessment to installation is 1 year and half. We were paying roughly 80 a month and now we are paying more than double. The sale was misleading by telling us we can cancel any time and it should be able to covers our usage. What utility company showing the credit is one tenth of what Sunrun meter says. It is not working. When we called customer services, they say they will call us back. It has been two months, we followed up multiple times, and no one call us back. We now talk a customer specialist (Jake **) who is totally useless, keep pulling "This is the contract and there is no higher manager to discuss with us".

I researched for several months on solar for my home. In the end I went with Sunrun solar. The sales team was great. The install team was topnotch. Even the city electrical Inspector said, "The job was well done." The wiring was done so you don't see pipe all over the house and roof. Besides the panels on the roof the only thing on the outside of my home is a Sunrun meter. Very good job start to finish and it was complete in about 6 weeks with solar up and running.

I've been extremely impressed Sunrun as a company, its innovation and product offerings. I first learned of Sunrun about two years ago and I've become more passionate about solar and alternative energy ever since.

I've been super impressed with Sunrun's communication and attention to detail. They have more concern about quality and what's best for me and my situation than I would expect. A great solar company!

When I signed up for solar I was in a new house. Sunrun based my usage on 5 months and said that this would be sufficient to base my energy needs even though my previous address I used more than double. The representative said they had to have usable roof space. When the installers were here I asked if more panels could be installed I was told it could be more than doubled. It wasn't made clear to me that I would be getting a true-up bill from PGE. Needless to say I was in shock when the bill was $7500. When I contacted customer service I was told I would have to re-apply and have a credit score of 650 or higher. At the current time my score is too low so the company totally screwed me over.

Month 4 into the contract I received a notice from Sunrun, something was wrong with my system and they would send someone out. It took almost 2 weeks for another SUNCONTRACTOR of theirs to go to the house, (HE was told to let me know what it was), never received what was wrong. Today I Got APS (power) bill, it was $521.70 along with Sunrun's bill of $140.00=$661.70 for month of August. ARE YOU FREAKING KIDDING ME?!! I found out the system had NOT worked. That an inverter needed replacing among a few other things - HOW AM I GOING TO PAY THIS BECAUSE OF THEM. DON'T GO SOLAR - Take electric co's budget plan... It also is keeping some house from selling in Arizona. How to get out of a contract? I'm 70 with COPD and can't deal with this.

I was at Costco and noticed a solar panel vendor and spoke with their representative about a free home visit cost estimate to place their solar panels on the roof of my house. The representative told me that they could come by the following morning. I asked him if he was sure as I didn't think this gave their sales people enough time to schedule an appointment. The representative told me that this was no problem so I made the appointment at my house with a face to face with their sales person at 10:00 a.m. the following morning.

Excellent experience. Mitch was our rep. He is fabulous and made the whole process from start to finish very simple. All of our questions, and we had a ton of them, were answered promptly and thoroughly. The installation was done well and the paperwork was very streamline. We've saved a ton every month. Our experience and savings has been well worth it.

I had my house without Sunrun and I was paying about $120 for energy. I got their system and right now I am paying $250 a month. They are charging me $157 a month and I am paying also to energy company about $100. I have called them so they can come and checked their system and they have refused it. Their customer service is disgusting. I was trying to cancel my contract so I will take them to court.

I contacted Sunrun when BGE Home, the company that maintains some of my home utilities, partnered with Sunrun and sent me an email encouraging me to work with them. I called them, they looked at my home on Google Maps and refused to visit or provide an estimate because there was "too much shade". The following week I contacted Solar City. They sent an agent to our home who evaluated and provided us with a very nice contract with over 30 panels and many financing options that certainly will save us money. Conclusion: Sunrun is interested in maximizing profits per installation. Solar City is interested in producing energy.

After several months for the install. The electrical company left notification at the home that the system could be turned on. We did, or thought we did. Has a Sunrun tech on the phone and he confirmed that they had all they needed and the system was up. System still didn't work. 2nd call, they indicated system was down and sent information to re-boot the system. We tried and still not working. 3rd call, this rep now informed us that they have to have a physical letter from the electrical company on file and they hadn't received it yet... Every time you call for assistance you will get a different answer. I would not recommend this company to anyone who expect good customer service.

DO NOT use Sunrun Solar if you plan to ever sell your home. We listed our home and started escrow. The prospective buyer was discouraged after dealing with Sunrun for the transfer and WITHDREW their offer on our home. Buyer number 2 we were in escrow and within 1 business day of closing and AGAIN Sunrun threw a wrench into the works. It came down to one piece of paper that Sunrun refused to release was going to cost us our 2nd buyer! We closed escrow 5/27/16. Sunrun continued to automatically withdraw money from our account. After several attempts for explanation they assured us in writing that was the last withdraw. WRONG! July and another withdrawal.

We have been with Sunrun 4 years. Right after install we noticed that our primary house panels were not producing. It took several phone calls to get a technician out to verify the system was not working. Our latest issue is a roof leak caused by several broken tiles UNDER the solar panels. We have been fighting with Sunrun since February over this issue. Sunrun has sent out several people to look at the roof. Really, how many people do you need to tell you that the leak was caused because of the tiles your installers broke??? They call us back.

I have been a customer of Sunrun for the past 4 years without ever having an issue. Everything ran on time and I have saved over 1800 per year since they turned on the system. Highly recommended.

They setup my system just fine, but I've had my panels on for 3 months now and they don't work, 0 power generation. The customer service department has given me a different story each time, never the same. They refuse to send out a technician. Thankfully I haven't been charged anything since my system hasn't generated any power.

I recently made the mistake of asking Sunrun for an estimate. After reviewing the material I decided not to go with Sunrun, and I sent the salesperson an email stating so. They cannot take No for an answer. I am getting two and three calls per day asking me about my interest in Sunrun. I would never do business with the company.

Easy to talk to. Got my problem solved straight away without any hassles. Best customer service I have ever had by far. Little to no waiting time. Very generous and easy to get financing options. Really liked the simplicity of the program itself. Easy for everyone to understand. Explained in very great detail. Value is great. You certainly get what you pay for. Great overall. Works very well and helps lower monthly bills. So far, no issues had at all. The installation was quick and easy. They came in at a reasonable time as well that worked great what with a busy working schedule. Explained the process as it was happening so I knew what was going on.

I worked with a nice young man who knocked on my door. He talked with me and my wife for about ten minutes to get my bill. He came back later to help us sign up for no money down. We ended up saving money on our PGE energy bill! Recommend to friends!

I have been working with the sales staff at Sunrun, and first told that I was in their territory and we could proceed. Then when I called back I was told that I was not in their territory. Mind you, I have 4 homes I'm trying to get solar for. Then the sales guy calls me back, "good news" he says, "you are in our territory and the design team is working on your project." Again several days go by, nothing from Sunrun, so I call, AGAIN, and salesperson is not in and the guy tries to put me off. Asked for his supervisor, and after a long wait, a guy gets on the phone and now tells me he looked at the address and they can't do my project, even though I was assured their computer was wrong, and the design staff verified they could do the job...

Sunrun will promise at purchase time that they will actively monitor your array. They don't. They promise to maintain your array. They do not. Don't do what I did and do a 100% prepay deal. You'll get stuck calling them when things don't work. They don't have any incentive to keep your array working as you're not paying them for electricity. I lost a whole month of production in 2014. I was stupid thinking Sunrun would actively monitor, they don't. Early this year, I noticed I'm down 4 or 20 panels. I called them and after a month of calling and writing letters. All they have done is sent guys out to confirm my array is damaged and they shut the whole thing off. A month and nothing. Don't do Sunrun. Their service is horrible.

I have Sunrun Panels on my home in Arizona. I am very happy with the entire process. The installation took a couple months longer than I thought, however I believe that was mostly due to the local utility company and my HOA, not Sunrun. My savings are great and my neighbors who went with Sunrun seem very happy also.

We were approached in our local Costco by a Sunrun sales rep who assured us that their company could install solar panels on our stone-coated steel roof. Other solar companies have been very clear that stone-coated steel is NOT a roofing material appropriate for their product, but this rep ensured us that they do it, no problem. We spent 30 minutes at the booth and set up a sales meeting at our home for the following Saturday.

I recently had solar panels installed on my roof by this company after listening to the sales pitch about great savings and zero cost for installation. The design delays and installation delays caused me to miss the window and the Massachusetts net metering cap was reached. Also I have been notified that the transformer on the pole outside my house is not large enough and needs to be changed out before I can be turned on. I am told that this can take up to 6 months. And until the Massachusetts Legislature raises the net metering cap I am dead in the water.

I thought I would get a good company since it's Costco but there were so many dissatisfactions I experienced with SUNRUN. They just want to make their job done as fast as they can and they don't consider my suggestions. They don't get a little history of the solar installed before they come in. Like they thought I have 21 panels working well in fact I have 22 panels so if I wasn't there checking and asking questions then I will have no idea that I will be wasting 1 expensive panel. They also charged me twice the amount of the panels, I was wondering why my interest jumped twice the amount and the bank told me I was charged twice by Sunrun. So I have to call them again and fix the problem. I think they need to improve the quality of their service to avoid mistakes that gives you a bad headache.

Sad to see them with a booth in Costco. I am tempted to stand there and warn anybody who shows any interest that SUNRUN is a terrible company who does not care about their customers. I know I will get a courtesy response to send them my name and address, but the bottom line is they will not do right by you. I have a system that had the inverter break twice. Both times, I found this out by checking my production and notifying Sunrun. One of the times it was out for 2 months!!! They will hide behind the agreement that says they will meet yearly production or refund you, but far be it from them to compensate you for months of NO PRODUCTION!!!

It is high quality. I've never had problems. Certainly recommend it. Served me very helpful. I had tried many brands until a friend recommended it. Already had a positive impact.

I am happy with the product and quality. I will continue to use more solar power products in my home and look forward it. I added a 4kw system to my house a year ago. This dropped my bill by around 88 dollars on average. I am planning to purchase an additional 3kw before the tax credits expire.

One thing I love in Sunrun is they are the largest dedicated residential solar company in the US. They help homeowners get solar energy that is perfect for their home and lifestyle. Their installers are very well experienced too. They are very expertise in designing and installing a solar system. And the most important factor I consider for choosing Sunrun is that I pay a very low, locked in rate for the power and saved 20% on my electric bill.

It's helpful to maintain your daily life easy. It's absolutely time-consuming. This company provides you complete help unless you are completely new there. By using their products, make life easier and save energy.

Sunrun was such a great investment for our family, and their installation was very professional. We can't believe how much we save each month in energy costs! We have never had any problems with our system. The experience has been better than we could've hoped for.

With this solar energy, it has been such a great blessing to my family and life! Knowing that I am making a difference by using the services and products this company provides really makes me overjoyed. Everyone should rush to sign up and take the first step. Thanks for being so wonderful!

11/13 - due to a error on Sunrun's website - I was given to believe that my AutoPay option was not working and I was 1 month overdue. I paid in full the amount of 393.24 on 11/13. This company then charged me a further withdrawal of 196.62 X 2 on 11/16. And now the current bill does not show the overpayment, instead it is showing an amount of 196.62 due for 12/15. Sent customer service 2 emails one on 11/16 and one on 11/20 - response from the company is "We are working on it." I called Customer service today and they said the matter was referred to their corporate office. I would not recommend this company to anyone any longer. This practice of not responding to requests for refund of overpayment, incorrect billing practices are fraudulent and I will be reporting.

I had the no money down lease solar installed (40 panels) on my barn in Jan. 2015. The system has stopped working 3 different times in the term of 10 months. I pay a fixed rate of $153.00 per month to Sunrun, however when the system is not working they expect me to pay the monthly rate regardless. I am actually paying more in electric having solar than when I just used PSEG. Now I get a bill from Sunrun for 153.00 and also an electric bill from PSEG ranging from 150.00 to the one I just got for 376.00 in one single month. This company fails to tell you that during the night hours you go back on your electric company's grid. I am so upset that it keeps breaking down and I am not saving anything. Calling them is nothing but a runaround and put on hold. Really wish I never went solar!!!

I signed the 20 year lease contract with SunRun to install the REC solar panel (about 20 panels). Went through whole process, estimate, design, price. Deposited the $500 (non refundable). After that they simply stopped calling. I called couple of time to my sales rep (TJ ), no call return. Then I was able to contact one of other local design engineer (Sacramento). First she told me that, "We can't proceed with the contract, as the date roofer gave us won't work, we won't be able to get the permit out that quick."

I was referred to this company by my neighbor - and since had the solar service installed in my home in CA. During the process I was assured by the salesperson a Lance ** that I would also receive a check same as my neighbor for buying this system. I waited for a few months and then called in to ask why I had not received a check. I was put on hold for a long time and then told that the "check is in the mail" and should get to me in 4 to 6 weeks. (Hmmm.) Now I called again and am told that there was no such offer made. Very dishonest and deceitful company this Sunrun.

Sunrun has failed to repair the system installed on my house in compliance with their contract. Multiple contacts with customer service with no results. Very poor company to deal with and their service after the sale is extremely poor. I would not deal with them again.

I bought a ground-mounted solar array from REC Solar in late 2008 that was up & running in January, '09. I was part of a generous rebate & tax credit program that made me think I'd made a great long term profitable clean energy investment. The array was placed on my lot and angled skyward to due south designed for maximum performance at my request. All permitting rules were followed and the system has generated electricity reliably now for over 6.5 years.

Have had solar panels on our home roof for several months. Phone calls to Sunrun and NV Power, no return calls. We need to have solar meter installed. Not sure what else we can do.

We installed solar using Sunrun for our lease. They guaranteed repairs for the life of the unit. Our first repair was due to water entering our combiner box on the roof. They tried to simply drill a hole to let the water run out, had to involve state agency to get proper repair work done. Our present repair comes from fuses having blown 3 times in a year. The repairman was told by Sunrun tech. to replace fuse with larger size fuse (we refused that option). They then authorized the repairman to wire around our fuses to keep them from blowing and shutting down our unit. We let the guy do his job, then turned off the breakers and informed Sunrun we would need a complete report of work done to allow a independent contractor to check the safety of wiring around the fuses. That was 3 weeks ago, still no report of any kind. I refuse to turn the unit back on till we have the report and verification of the unit being safe.

Snow accumulated on the solar panels. 4 feet had collected. In February all 4 feet from the whole roof slide off the solar panels and did $18000 worth of damage to my deck. I called Sunrun and they told me any damage from snow falling is my problem. I have $1000 deductible on my homeowners policy so there goes my savings for the year while Sunrun will continue to reap profits of the power generated from their system on my roof. They have no type of heater available to avoid this and why would they? It’s not their problem it’s mine. Make sure you check out who pays for avalanche damage before you sign any contract. They claim they told me about the risk during the lopsided sales pitch. If they had, I would not have become a customer and taken on that risk. BUYER BEWARE. They are only out to use you...

I'm glad that I did the switch to solar and Sunrun team made it easy and possible in such a professional manner. Thank you Sunrun team and keep up with the good work!