Sunrun Reviews

Generally I had a good experience with Sunrun sales rep. Nothing bad to say. However strongly consider any LEASE before you sign. In my humble opinion leasing solar equipment places the company at a great advantage over the homeowner. The relationship is far from equitable. Basically the company is using YOUR property to their advantage. The company gains all the Federal, State, and Local tax credits. Zero to the homeowner. If for some unforeseeable event happens and one must sell one's house, the homeowner must pay off the lease. If the future owner does not want to assume the solar lease. The rep did not make clear what happens to the equipment if the new owner does not want to assume the lease. Worst case scenario the panels are removed by Sunrun and homeowner may very well be stuck putting a new roof on house before any potential buyer will buy. IT IS NOT FREE ENERGY!

We are senior citizens and new to Sun City West AZ. We saw their promotion on a local Phoenix TV station and noticed several of my neighbors had solar panels so I gave them a call. Several days later, Eric, the fast talking salesman who was on TV showed up at our home. Eric immediately began spewing BS to my wife and I promising us things that we suspected were impossible such as now more electric bills, a new roof and countless rebates due to government subsidies that were soon to run out and we needed to act fast. Eric promised the Sunrun panels were so effective that we would have no electric bill and would receive an check/monthly rebate from APS.

I don’t advise any, I mean anyone to get solar. It’s a racket. The salesman will Lie. I added up 12 months of Edison and then I added up 12 months of Sunrun and I pay $500 more than I did with no solar! That's no savings at all. That’s $500 in the hole. And they won’t take it off my roof. Don’t buy any solar. It’s a 20 year mistake.

I was excited when we put in our system. The Rep came to our home and we reviewed everything. Leasing sounded like a good deal for us. Sunrun was going to maintain the equipment. We have had 1 visit since we put this in a few years ago and that was to replace a meter. Originally we added a couple of extra panels as we were going to get Spa. We haven’t added anything but a few small appliances to our home. It doesn’t produce enough electricity and we are now having to pay almost $500 to Edison because of it. Our savings for adding Solar is in the red. Our bills were less without it. Calling them gets you someone telling you everything is great. It must be you! My advice to you is look at local companies and ask for references before you sign. Very Disappointed!!!!

I heard about Sunrun through a friend and family. Enrollment and the process of putting the solar panels up went very easily and relatively quickly. We feel very positive with my decision to go solar. With it, I have the ability to run more electronics and still have lower electric bills. There had been a few mechanical problems, but they took care of them right away. I’ve been very happy with it, and I would recommend it highly.

I found out about Sunrun because one of my neighbors ended up being one of their customers. It was about the second or third time I considered it, and then my life had changed a little bit and I decided I was going to go ahead and talk to your representative because he was here in the neighborhood. After speaking with him, my wife and I decided to go ahead and go with them rather than another company. I felt he was giving me a good explanation of things.

I have heard a lot of good things about going solar, and the salesman Vinnie sold me on it. I'm a single father, I'm disabled, I'm collecting off my pension, and my bills were astronomical, especially in the summertime. The installation team was great. They were clean and they had nice personalities. I just had my roof redone, and I asked about where the bolts go, and they answered all my questions about it. I'm happy I went solar. I'm ecstatic.

Sunrun's price was smaller, especially during the summertime. It was a better choice for me 'cause they've been easier to work with. Everything went great with the installation. I just wish they had some more follow-ups from them afterwards. I get a bill from SDG&E every now and then and I was trying to see exactly how much I was putting back to the grid, and I didn't get the right answer. I wanted something more as far as the usage. But overall, everything has been more than fine for me. I can see a big difference.

The sales representative was very professional, and the installation was good. I'm saving money with Sunrun.

My experience with Sunrun has been atrocious. They requested payment upfront. Once we paid them it took almost 2 months to install. After the installation there was no follow up. They never requested final inspection from our village and never called the electric company to turn them on. It has been 3 months since we paid them and 2 months since they installed and the panels are still not activated. We are paying our loan but not getting any electricity from the panels. They have made no effort to return numerous calls to everyone that we've called including Costco where we purchased the panels.

I was hopeful that Sunrun would save a few dollars that was why I gave it a shot. Also, it wouldn't hurt to try to do a little bit to help in being environmentally-friendly. It was easy to enroll and they did everything. We had them for three years now, but I honestly haven't necessarily seen a huge difference in the benefit on the cost side of things -- it is probably a few dollars a month overall, like when you span it out over the whole year. It is on the back of the house, so it is not an eyesore. Expedient would have to take the panels off and store them and then come back out and put them back on. Those are things that I have to think about potentially in the next few years. But, as a whole, I don't think about it. I know this comes out of my account every month. It obviously is strong, putting some of the power back onto the grid, so it saves me a little bit of money there. It is not like I'm seeing a huge difference, but I'm not complaining about it either.

I was in Costco and came by and saw Sunrun advertised. I also had a friend that had gotten solar and I called him, and it was Sunrun. And so, I called Sunrun. The enrollment process was easy. We started right after the 1st of the year. And then they called us and said we were only getting half of what we should be getting. Something was wrong. They said, "Go check and see if it's turned on," and it wasn't. There are two boxes and something wasn't turned on in it. And with them on the telephone with me, we figured it out. Since going with Sunrun, our bill is around $4. So, I don't have any problems with it. I called them once to ask some questions about getting a rebate on your taxes. And finally, our accountant told us this year we're gonna get it.

I work with a couple of guys that have Sunrun. I thought they were the better company to go solar with, so we went with them. They said we were supposed to be up and running in three months, and it took over six months. The guys that did the installation were phenomenal. But talking to the people at the company was a waste of time. Nobody was communicating with us in any way, shape or form. We literally had to do 99% of the legwork to get things moving. Otherwise, it would've taken longer than six months. When they got it up and running in November, we fell right into the time period where it was no solar usage and we were still getting our electric bill. And on top of it, we're getting whacked the $173 a month for the bill. We wish we could return the solar panels. They promised us a 99% offset and we're nowhere even close to it. We're supposed to be able to carry at least a decent portion in the winter, but we've already used up all our time.

My solar was moved to Sunrun. The transfer wasn't bad. I pay Sunrun the fixed amount of $29, but I still pay my local electric carrier almost $40-something which is a lot than what my neighbors are paying. The other people that don't have Sunrun is paying $18-$20. One time, I complained that the solar panels they gave me were not intensive. It's not generating more and I have 40 or 42 on top of my roof, and I'm still paying all that. Some of my neighbors have 20, 25, but they don't pay much. And Sunrun isn't doing anything. They just take the money at the end of the month. They said maybe the local electric company's making some mistakes. I tried to correct that with them, but I just left it like that instead of arguing with them because I have committed myself. I'm dissatisfied with the amount I paid. Apart from that, the service is okay.

Going solar has been good, so far. We still haven't seen any incentives into the year and the bill is about the same right now, but enrolling was easy.

I met someone when I moved up to Visalia who Sun worked for and was convinced to go with Sunrun. This is my first time, and I didn't even think about it until I actually got the house. Once I did, the person that I met up there convinced me that it would be a good thing to do. There was a minor problem with the installation, but the installers were extremely courteous and very helpful in every way explaining a lot of things. The salesperson seemed like he was extremely experienced and knowledgeable and helped me out tremendously. A small glitch that happened was compensated for and they made everything good. The experience having it was wonderful. I had my air conditioning going on last summer and I had lights on the outside all night. I ran a lot of things in the house. My electric bill was like paying a small fee of 20, 30 bucks. Compared to what other people were paying, it was pretty good.

So far, everything is working good with Sunrun. We don't have any problem with anything except over the billing department. When we first got it, they promised that I was gonna have a certain amount due of $15 to APS and the rest was due to them. It ended up, they split it but they didn't bother to tell us they split it, so I wasn't paying the APS bill because it was supposed to be $15. I called APS and they said, "No." So, in other words, what we were told that most of it would go to Sunrun wasn't true, but it came out to the same amount once they got it straightened out.

I am beyond appalled at how terrible my experience with Sunrun has been, I would never recommend this company to anyone. My bad experience started with the deception from my salesman, Fred **. Fred advised that my electrical panel was old and would possibly need replaced to work with the system. If replacement was needed Fred stated that with a system as large as mine Sunrun would cover the cost of the new panel. Fred also said that because I was an Xfinity customer I would receive $1000 gift card about 3-4 weeks after installation.

My husband and I were one of Sun run's 1st customers back in 2009. From the 1st sales pitch by a slick used car salesman type person, from the underproduction of panels,& customer service it has been a nightmare! A few years ago I became diagnosed with a chronic and incurable illness. I notified Sun run because I was told I could a medical discount. I filled out the paperwork and I was approved for a discount with Sun run. Everything was fine for a few years, and till this year, 2019. In the past, sun run had been very good with their correspondence. I would receive a phone call, or correspondence by mail letting me know it was almost time for me to re apply for my medical discount.

The installation and the signup process with Sunrun were fairly easy. Some of the waiting times would’ve been nice to have it a little quicker. The waiting period for PG&E was a little more than what we wanted, but that’s the way it goes. It worked out all right, and the installation went well. We use the air conditioner during the summer and we use the heater. But the heater runs off of electrical and gas. It was interesting about the time that we actually put this in, the price of gas went up. But so far, it’s a big reduction especially when we were running the air conditioner.

It was advertised on the television by the salesman to get solar energy. I then called and Bobby was the first one to call me. Enrolling with Sunrun was very easy. My electric bill this month was $36. I tell everybody it's well worth it. I love it.

My neighbor had Sunrun install solar panels on his roof, and so I met the salesman. I liked him. He was personable and he offered me a very reasonable contract with them. My biggest question was how it was going to work with the power company, and they made that transparent for me. Signing up was very easy. It was a couple days after I signed up that they came out and did the installation. They were on my roof for one day, and it was up and running. We started in June and my largest energy bill has been $5.38. I’m very happy so far.

Sunrun's enrollment process worked really well. They just took our name down, gave us a call, and we then met with them and decided to move forward. The installation process took two days and it went excellently. I’m waiting for the new software. The new one’s supposed to come out next week. Other than that, everything was good. And I'm seeing a lower monthly bill.

We had used SolarCity on our former house and it worked very well. I called them first, but they didn’t respond. So I went with Sunrun. Their enrollment process was really easy. They looked at our house and diagnosed what we needed, and set it up. It worked like a fine, oiled machine. The interaction with their rep was great. They were very cordial, very professional, very informative and made things seem simple. The installation team did an efficient job. There was no mess afterwards and we’ve never had a problem since.

Overall the experience has been good, but be very careful with the selling points they tell you initially. From the get go I was iffy about doing the system as I wasn’t quite sure of my future with the home, we had thought of maybe adding a jacuzzi or even getting an electric car down the road. The salesman named Joseph reassured me multiple times not to worry about going over on solar panels as down the road if these purchases were made I could always have them come out to add more panels to the system. In the process of looking into getting an electric car and called in to get a quote and now the system can not be upgraded without purchasing a full new system to add on. Be careful with what lies they tell you to buy, and double check them all. Looking for a quick sale isn’t better than telling the truth to a future customer.

The experience was very good when I enrolled with Sunrun although the solar panels were done through Energy World, who was excellent. They did the layout and sent electricians out. They sent a guy to lay out the roof and another guy to take pictures of the attic. They kept me informed right along as they handled all the comments and I didn't have to get anything done myself. Other than signing a contract with them and knowing what the contract entailed, they did it all. All I did was get notified when it was time for something to occur. So, I was very happy with them.

SunRun installed solar panels on my residential rooftop. I did not like the conduit position and requested the conduit to be moved. The customer service told me to hire contractor to alter the position of the conduit because it will be cheaper. I then hire contractor who later on tell me that they cannot do it because the property of solar panel is part of binding with SunRun. I then called back to SunRun to create a case ** with reference of Ian **, **. I am willing to pay extra cost to SunRun to move the conduit. But nobody in SunRun is responding to the telephone call **. I even doubt there is such a human being Ian **. I regret very much that I should not deal with this ** hole company.

In San Diego, it is mostly sunny, and we have southern exposure on our house, so we took a look at Sunrun. Three years ago, I was not compelled with the pricing. But, I’m in my 60's, and I’m not a young guy, so there had to be a little bit of cost-benefit there. Enrolling with Sunrun was easy. There was a function of going online, but I talked to them directly. I filled out my information, and the guys came out and did a check on my house. And then they came over and made two or three different offers -- different versions of what you want to pay and when you want to pay for it.

Updated on 03/10/2020: It’s been 90 days since initial contact with Sunrun regarding faulty inverter and battery. Finally received a service call for inspection of faulty inverter and battery but had to follow up my own to seek results of their service call. And yet still no replacement in sight or any repairs for an expensive solar system that was sold to me. Very disappointed.

Sunrun does not stand behind their product and workmanship. I have had their solar system for the past few years, and since that time my roof has been leaking, only in the areas where my panels are screwed in. I had a roofer come to take a look and give me a quote. He showed me the screws from the solar system installation in my attic. Only Where the screws come through the plywood, EVERY single screw hole has moisture dripping down from it. My roof NEVER leaked prior to solar panels.

Sunrun had trouble getting the solar panels online after installation in late July 2019. They finally got it going, but I had several non consecutive days of very low production. I contacted them via online chat after 6 weeks. They said they would look into it, but did nothing. I called again December 10th to follow up. They then told me I'd had no production since November 17th (unbeknownst to me I was being charged full top retail from SDGE). Their response was, "Don't worry. We will send someone out in 8 days, and we will "true up" with you in two years"!! I am not sure they will be in business then!

I reached out to Sun Run to inquire about installing solar panels on my new home. I had them installed (by another company) on my previous home and the process was easy and the savings on my electric bill was significant. The salesperson from Sun Run came to my home in July and was terrific. I was promised a quick installation and a few weeks turn around on the incentive rebate that was offered. When the company said I would need a full roof repair in order to get the solar panels, I hesitated, especially since the person who came to my house to measure the roof was extremely aggressive and rude to me.

Setting up my solar took too long. From start to finish, it was about a year. I think getting permits and moving through the government procedure could’ve been a lot faster. But Sunrun was good at keeping me apprised of what was going on. I had nothing but high praise for their follow ups and their commitment to us as consumers. I’m very happy with the solar.

Purchased and installed 40 panel solar 6 years ago. One inverter failed, needs to be replaced. Customer service has been unresponsive. Been waiting for 2 months. This is a very common (SMA) inverter, there is no excuse for this. Meanwhile, our electric bill is escalating. Beware: you will suffer financially because of their bad customer service. Per SUNRUN website https://www.sunrun.com/why-sunrun/lifetime-support: "What if I need help? Don’t worry. We don’t have overseas call centers with prewritten scripts. Instead, we have a world-class Customer Care team based in the US ready to help resolve any issues that may arise." Really, Sunrun? This has NOT been our experience.

I've had Sunrun since February of last year. Everything seemed to go fine with the installation. The solar panels are all on the main roof and I like the layout. I'm satisfied with going solar but I’m still getting an almost $200 electric bill. The billing period from Sunrun doesn’t match up with National Grid, so it’s hard to match everything up. I can see how much I produce with the app. But it would be nice to be able to see on one screen how much I produced for this month and how much I've used. A bank account would also be nice on there if there are kilowatts that I haven't used 'cause in the summer months, the days are longer and I can earn more kilowatts. Sunrun also needs to have my house reevaluated because since then, I have installed a patio with a hot tub. My usage is about 800 kilowatts a month and I’m probably using more than that for the tub. Other than that, I’m happy with Sunrun.

During a sales visit, Sunrun's rep told me about their plan and I was blown away. We had the system installed and it went flawless. And once it was up and running, I was 100% satisfied. It’s everything that I wanted from solar. Not only does it keep my bill steady and reliable, but across the board, I love the fact that I’m able to power my house usually entirely with solar. And I really appreciate that they updated their app. I didn’t use the older app because I didn’t like it as much. But now that’s being updated, I like it much better. They changed its overall look and I’m able to get to my pages really quickly and look at what the output is.

I love Sunrun. They’ve been awesome. However, the company that installed my solar stunk. They installed the whole system wrong and my roof was leaking. They knew it was their fault but they wanted me to pay to have it fixed. But Sunrun did the right thing and they helped me. I would recommend them to anybody.

I had expensive electric bills so I got interested in solar energy services. The Sunrun lady that came over explained the service, offered a good package and the enrollment went well. It was opportunity that came up at the time and it worked out good. The team at Sunrun was good. There was an issues with the contractor with the roof part of it, but that got solved real quick. My wife called me at work and said, "They've taken the roof off." I said, "What? Tell them to stop. When I get there, let's discuss it." I didn't think I needed to get the whole thing changed out.

I was looking into options for solar, and Sunrun was one of the ones that came out and gave me a quote. The sales rep was great and enrolling went real easy. Installation went really well as the techs were very professional. The only one thing I was not sure of was that I thought it was resistant. I live on a golf course and I was up on the roof the other day, and I saw a lot them has a big golf ball shatter on it. I thought they wouldn’t have that problem, but now I realize they would and I have no idea who to report that to. Still, I’m very happy. It lowered my electricity bill quite a bit, though it wasn’t quite as much savings as we anticipated.

We got the solar panels from Sunrun, they installed it and we pay for the energy it makes. The cost is okay, it's cheaper than PG&E, but it goes up every year. So far, my decision to go solar has been fine. Any time I had a problem, I’ve called them and they came out and took care of it. We had one problem when they first installed the system. The installers didn't look at the engineer's drawings because they put the panel and everything in the wrong place. When the engineer came out and saw what they've done, he was upset. In the drawing, it was supposed to be set right next to the main electrical panel on the left side of our house, and they put it on the backside of the house. So, they ran electricals through our attic to get over to the PG&E panel. So far, I've recommended Sunrun to a couple of our friends that ask about them.

I was on Facebook and there was a posting about solar, and I started doing a little research and looking around. I found 4 different companies that had ratings, and I contacted all 4 and had them come to the house and do a presentation. One of the 4 never cancelled but never showed, and among the 3, Sunrun was the most impressive. The sales rep that they sent out was very personable and very knowledgeable and I was about 75% sold. Then one little time in about a week, he followed up and I said, “Yeah, let’s do this.” So, we got started and away we went.

I wasn’t too pleased with my service from Sunrun. I’m a first time home buyer and I just purchased a house. A little after I purchased the house, I got the panels. I still receive an electrical bill so I’m making two payments - the payments for the solar panels and the bill for the electric company. On top of that, my agreement was that I would have a certain amount of panels and I have a little less than that because the electric company shut them down. They assumed what my bill would be because I wasn’t in there for a year and I’m paying more.

I have the Sun Run solar system. My primary beef is how long it took to get the system up and running. (4 months). The installers were top notch. Perfectionist. Would be a good descriptive word for them! Next I wanted a battery backup. They told me, over the phone they were not in a position to give a battery back up for my or any of their systems. I thought that a battery back up would be somewhere in proper conjunction with a solar installation, wrongo, bongo. I would warn any one thinking a solar system to do due diligence with selecting a Co. that somewhere along the line it will be a "Full Service Co.".

I've got 12 panels from SunPower over on the east side of the roof when the house was built. Then a representative from Sunrun came over to the house and gave us the pitch on it. I didn’t wanna buy any more of them, but I decided that we would lease the 10 that he proposed to install so we got 22 panels. We had problems initially with the installation. The Sunrun people disconnected the wrong line for SunPower ‘cause there were two different systems hanging side-by-side.

Everybody at Sunrun was professional. Early on, we were having some issues with our system after they turned it on, but they replaced a few parts, then we were good. Going solar has reduced my electric bill the way I wanted it to.

MySunrun monitoring tool is scam. It's said "Real-time Home Power Profile" but never real-time because Sunrun don't install necessary equipment for real-time monitoring. This is affecting all Sunrun customer and going to be huge class action suit. I researched SolarEdge inverters which is Sunrun using. The inverter communicated every 4 hours If the inverter installed with cell module with SolarEdge provided data plan. mySunrun.com said “Real-Time Home Profile” on the page but actually the data is not live data. To receive semi-live data the inverter must be installed with WiFi module or hard-wired to network. To receive import and export data the meter module is installed and configured with the inverter.

I was approached leaving Costco. Sunrun was good as getting proposals out, but I noted from the start I was doing a ground mount system and not a roof mount. They agreed to do a ground mount and surveyed the site after I accepted all the paperwork agreeing to the terms. Then I got an email cancelling my order. No reason was given and nobody was good at returning my many calls. I finally was told they do not do ground mount systems on Long Island and they would not be convinced otherwise despite doing installations in Suffolk county which is on Long Island and 15 miles from my location. Now it is too late to get this year's rebate and doing the system next year will cost me $1,600 more. I am still pushing to get my deposit back, despite my order being cancelled over a month ago. Buyer beware.

We’ve been wanting to be greener and went solar. I liked that with Sunrun, there was no upfront cost. Moreover, the bill is about 40 bucks a month less than our average electric bill was. It increases 2% a year, which is less than the average increase per month from our electric provider. Their customer service has been very friendly, helpful and available. The enrollment process was easy. It took about a week to get a survey scheduled, then it took a couple of months to finally get permits in place and engineer a solution. By the time the whole thing was done, it had been about three months.

Sunrun was pretty efficient. I worked with a gentleman named Scott, who was the coordinator. From the get-go, he laid everything out and everything happened the way it was supposed to be laid out. All the prep work and planning was done, and when they came in, they finished in a few hours. So, I was pretty impressed. I waited for the final okay to go and switch over from PG&E, and it was seamless. I pay a monthly fee to Sunrun and PG&E, and it’s pretty minimal. I get a bill for whatever the service contract fee of $10 or so is, plus my gas, then I pay Sunrun monthly. So, it has worked out nice.

This is our first go-around with solar and it was good that we could lease the equipment as opposed to buying because I don’t have to worry about whether they break or the heat gets to them. It's taken care of. We're with the APS program and so far it’s five months with negative billing then we’re supposed to pay the lease payment. It’s worked out to somewhere around $40 or so a month less than it would be without them, so we’re happy with the results of having solar. Sunrun also did a really good job of installing the equipment. I had been on my roof a couple of times, fixing the air condition equipment, and the solar installation looks vey professional and as far as I can tell, it was done properly.

I wanted solar and I got to know about Sunrun through Costco. They were there and Costco doesn't sell stuff that's bad so I got them. Now, I've a little less electrical bill and everything’s working fine.

We looked around for solar energy systems, and Sunrun gave us everything we needed. The guys who put and installed it all were awesome. We were very happy with everything, particularly with the battery back-up. We’re also very satisfied because our PG&E bill dramatically dropped so it’s minimal to what we were paying. One time, the battery back-up light was blinking and we didn’t know what that was. We wanted to make sure it was running and Sunrun came out and checked it right away, and it was fine. However, we tried to recommend Sunrun to some neighbors and they weren’t able to get the same package we got so they went ahead and went with someone else. Still, everything is working great. And if we have any issues, we call them up and they take care of it right away.

On June or July, for some reasons, the battery failed and it took almost a month for Sunrun to come and fix the problem. That is poor service. The second issue that I have is that I never produce more than 50 percent of installed capacity on panels. I have installed 8.2 kilowatts in panels and it's producing 3.9. At one occasion, I saw it was about 4 kilowatts. I'm concerned if I’m going to reach the goal to have the electricity production to cover my demands. Another thing is I would like to have an app on my cell phone that shows me how my Sunrun is performing.

My bills went down at first after getting Sunrun, but it seems to be having a problem now. It seems like it's not producing enough or my electric is really being used a lot or something.

So far, things have been going well with Sunrun. As far as the solar itself, I'm happy. The panels work well and the power output is exactly what they said it would be. There were a few hiccups though. Being a first-time solar owner, I had no idea about the birds which was never brought up. When I tried talking about it, they said that they don't deal with pest problems.

We’re new homeowners and we’ve always wanted solar. So, the moment we were getting ready to move in, we got the solar in. We wanted to do it on principle, like it’s good for the environment. And from what we hear from others, it looks like the bills are better. We also have an electric HVAC system, where the heating and AC is all-electric, so we installed a very efficient HVAC system and even so, the electric bill seems to be quite affordable. But there has been some issues with Sunrun. The inverter was emitting a noise and we had it replaced. The noise hasn’t quite gone away and we have gotten used to it but it is a bit of a problem. Also, the battery only works as a back-up and my understanding from other friends who had different installations is that the battery gets charged while it’s sunny outside and then, at night, it starts kicking up back into the house.

We're very satisfied with going solar. We got Sunrun and in the beginning after the installation, we had some issues. But everything was taken care of afterward, so it was good. We installed the system planning to use electric cars in the future and my wife is already using a partial plug-in. We don't consume that much for our electricity and we're getting a lot of credit in our bills. We don't pay any money at all and everything has been running well.

We have had solar panels now for I believe at least 4 years and I had it checked and we were saving minimum nothing in maximum $50 maybe a month and it was checked through Edison. This is a few years ago when they first measured our roof. They were actually a company named Verango and I think Sunrun bought them out. When they originally came and measured my roof it was measured incorrectly so they had to come remeasure they put the panels on and we agreed that was the amount of panels because they are the professionals and we thought that was all we needed.

My husband was looking for solar and found Sunrun online. They came out and did an estimate. Enrolling was good at first then it didn’t go too well after that. They wanted to sell the equipment to us and they wanted $78,000. Everybody said that was a crazy amount then they approved it, and we got it. They installed the equipment then they came back and said we didn’t get approved for the credit. They ended up making it a lease and they got the credit for the taxes. We then had a leak and I'm not all that happy with them. Their service is okay though. Our electric bills can be $700 a month before and now it's gone down. We have the lease, so we just pay that.

I have had Sunrun for approx 3 years. My electric bill is NEVER what they said it would be. Now I need to get a new roof and they want to charge 500$ plus 150$ per panel to remove to put roof on. If you do use this company be sure to get something in your contract to prevent this from happening. I was never told this. I would not recommend this company as their representative did not tell me of this fact and lied about what my electric bills would be.

My solar system from SunRun stopped working in August of 2019. After receiving extremely high electric bills from my electric company, I called SunRun. They confirmed the system wasn't producing. It took 3-5 business days to schedule an appointment. It took a while for a Tech to come out and state that the inverter was no longer working. I never heard from them again. Fast forward 4 months later, I have been trying to find out when a new inverter would be installed. I keep getting the runaround and passed to different people, yet my system is still not working.

I feel that Sunrun/Sunsolar has a lot of room for improvement. For instance neither of the two offices communicate with each other. One office handles billing and another office handles your complaints? Neither one knows each other or can get information from the other unless the customer does the work. What type of company is this?

We had the solar panels installed a year ago. At the time of the design, I asked specifically if the people who showed up at my house if they were structural engineers since, my house has a very elevated ceiling. Well, sure enough, we started to have right away problems with that. Cracked ceiling and strong noises. It has been over 9 months and still the solar panels are in the same place as at the beginning. Is Sunrun just waiting for my home roof to collapse? Adriana

Buyer Beware! My experience with them is the worst!! I can speak only from a SC regional perspective but they were very negligent during installation leaving exposed drill holes allowing water damage with zero accountability. They have the most corrupt, unethical business practices so don't believe anything they tell you and they will rarely provide anything in writing.

I purchased a home that forced me into a lease with Sun Run. I was told when I bought the house they would remove the panels for free so we could put a new roof on. They are now charging $6000+ to remove the panels and expect me to STORE 32 panels somewhere.

Sunrun let me know the system was not working this time, their subcontractor sent me email asking if the system was work and I sent him a email explaining what I saw on the inverter, that 4 of 32 panels were showing in the display and also said the system was in night mode at 9am. I never received or hear from him, I call Sunrun asked when I was going to service, and was told that they had 5 business day to set a appointment this was the fifth business day, and this was Friday so now I had to wait until Monday. I call Sunrun on Monday and was I pass and till I spoke a rep that was very helpful and she made a call to the sub-contractor while was on the phone and was able to get appointment. Their center is out west so living on the east coast wait until you can call and speak someone if you have problem.

I have two meters on my home, one for the well and one for the house. Sunrun installed it on the well meter on Sept 2018, which did me no good. After months of emails, calls and tech visits, solar was installed on the house meter on 3/19. I kept getting the run around and passed to different departments.

All and all it’s was a good experience. They did what they said and made good on every promise. Only negatives were the cost of the meter from clp was not told to me. The unit had trouble the first 2 months but they gave me a credit which was nice. Don’t sign up in winter. Your bill will be higher than expected since no sun. Super quick install and very clean. Did all permits and kept me informed every step.

When I first signed up for SunRun, my goal was to have a little more power than what I needed 'cause I'm by myself now and planning for the future. Instead, I ended up getting just what they recommended was right. I had a question for them in that if I wanted to add more panels later on in life, would it be possible. But then, I never got like an actual reply from them. Still, their system met all my criteria and any other questions I had at the time, the rep answered pretty well. Since then, I've been able to use more energy than what I normally use and I don't have to worry about high bills.

We had been looking into solar energy services before and electricity is expensive, so it seemed like a good idea. Somebody from Sunrun came to my door and he was a nice, friendly guy. It has been over a year since we’ve had it installed and I’m happy with what we’re paying.

When I originally talked to the people at Sunrun I was told the panel was supposed to be producing the same amount that I was using in the house. So I'm a little bit disappointed that the roof isn’t making as much as my house is using. I'm paying about 120 per month, more than what they're making, and I was supposed be breaking even, if not, salting some away as it were. If I had known how to shop more, I might have gotten a better deal.

I got referred to Sunrun by a co-worker. I had no difficulties signing up with the service. It was very easy. Everybody I spoke to was super nice. I had a problem during the installation, and it was just human error. We all make mistakes. Somebody made a change to the order. So when the first group came to do installation, they said, “Okay, we see you don’t have a battery.” And I told them I did want a battery and I was not having any installation done until I make sure everything is correct. So we had to reschedule. But everybody was very understanding, very apologetic, and it was fine. And when the installers came over, they did everything quickly. All of the workers were very nice.

I was into solar almost 40 years ago and I designed passive solar houses and active hot water system on the roof and that kind of thing. And so, when solar got to a point where it was relatively affordable and relatively efficient I decided to check into it. The crew was great and everything happened as planned. The only thing that's disappointing is the production is not what it's supposed to be but at the same time, you guys are sending me a check every year for the difference. But other than that everything's fine. I was really happy with the service for the most part.

When I asked the salesperson about the need for a new roof, I was told not to worry, that removing and reinstalling the panels would be covered if we needed a new roof. The roof was about 20 years old at the time so they should have inspected it, but that was not the case. I trusted the person, but got bit for it. We are currently having a new roof installed and Sunrun wants $1850 for R&Ring it. We are currently VERY unhappy with this situation and don't understand why we are being charged for this at all. Had they mentioned the possibility of replacing the roof we would have had it done if the salesperson not poo-pooed the idea.

I saw Sunrun at Costco and I had gotten something in my email saying that Sunrun was the number one rated company, and I looked at all the reviews and that’s how I decided to go with them. The enrollment process was easy. I had to call and get something and they were very helpful. I’m very happy with going solar. I’m very happy that I got the battery as well because we’ve had power outages a couple of times and it’s worked well.

I wanted to cut down my electric bill because I live in the screwed up state of California. I looked into getting solar and since I felt comfortable with Sunrun's data and equipment, I enrolled with them. Their process was simple and their reps were good. I'm also satisfied so far. There was a big change in the bill since I got the system installed, but the verdict is still out on whether it outweighs the cost of financing it.

Everything went as scheduled until it was time to start producing energy. I received my PTO (Permission to Operate) from Centerpoint on October 7, 2019. The system has not worked since inception. It has been in constant stand-by mode (blinking green light) since day one. I was told from the beginning that Sunrun has constant monitoring of the system and representatives from the company would be there to repair or replace any system issues free of charge before I even knew there was an issue. Day one I explained to Kyle that the system is not producing energy and I want someone out to inspect the system and get it online and working. I was told that they probably have not received the PTO and as soon as the office has it they could bring the system up online. Total crap. November 1, 2019 is the earliest someone can come out and fix the issue if there is one.

I haven’t been with them the full year to see how everything goes but as far as the payments, I’m fine. It’s saved me money, so far. I had a few problems with the man that was selling it though. He told me I had three months before I had payments, which was a lie. He then said he was gonna paint certain things, and he never did. He always had excuses, like somebody did this. He didn’t always tell me the truth. But as far as the company and the solar system, I’m happy with those. When something went wrong in the unit, and it wasn’t working, they came and checked it within four days. It took a little longer in order to get the part ‘cause they had to order it, so I was probably down about a month. But it's very good now. Also, they give me a specific person to always talk to and that actually went through these little things, so that makes it so much nicer.

To save money, I looked into getting solar energy services. There were two companies, but Sunrun matched the price and were cheaper. Enrolling with them was very easy. I've been with them for seven months and I have been very much satisfied with my decision to go solar.

I had issues from the beginning. The inverters never worked properly and had to come out multiple times to get it right (actually it took over a year). I always had to reset the system. They said they monitor your system but never called when it stopped working. I always caught it flashing red when I am in the garage. I also purchased battery for $5k and after using it for a year, they won't let me discharge to the house. Isn't their selling pitch on the battery is that you charge during the day and use it at night?? Now, they are telling me I can only discharge Jun-Oct and CAN'T 8 months out of the year!!! WHAT A SCAM!!! They tried to blame PG&E that it's their new rule but when I called them out on the lie after speaking with PG&E, they are saying it's their new rule. Stay far away from this company and will tell you anything to sell.

I went to a trade show here in Denver, and there was a representative there. When I talked to him, he was the only one that gave me a choice of different solar panels. Sunrun sent a representative over and I like what the rep offered me. I had the system installed and I’ve been happy ever since. I got one of the better installers, electrically-wise. I’ve got two. They were Sunny Boys converters, and my original thought was to get completely off the grid. But at the time, Xcel would not allow that. In fact, they still don’t. I was thinking about just getting that Tesla in-home battery so I could get completely off the grid. But I had no problems. I’ve got 48 panels. I’ve got a 9.5 kilowatt system. And everything works great, and it has ever since I had it installed. Two other people in the neighborhood also have used Sunrun because of the effects that I had from them.

Everything was fine and the enrollment process was very simple. We haven't had any loss of power and the Hawaiian electric bill got lowered. I would certainly tell other people to look into Sunrun.

I had a friend who had gone to Costco and they had used Sunrun and they were quite satisfied with it. I was looking into solar energy services because I needed a backup battery on my house, I live out in the country and if PG&E goes down, I go down, and solar provides a backup battery, and I’ve got an electric car. Every aspect with Sunrun has been fabulous up until the last part. I liked everybody I dealt with. But there is an app available that will allow me to have real time monitoring of my solar system and I cannot get them to give me the access code.

My wife and I did a fair amount of research on solar arrays and liked what we were reading. The salesman came out and made his pitch. He said that based on the size of our house and our appliances we would need ?? kWh size array. He assured us that the array he was recommending would cover 90+% of our electricity needs. The array was split between the East and South facing roofs, I deferred to his "expertise" in the placement of the array. The system was up and running mid June this year. Around the end of July we called him out because we felt the system wasn't performing as advertised, he said we should give it more time to even out. Then in September I called Sunrun told the rep what our concerns were, that the system wasn't producing as advertised and we felt that the east facing part of the array should be facing west, based on the opinion of a solar installer we spoke with. She to said give it more time.

I heard about Sunrun at Costco. They came at the ballpark price I was looking for. I trust Costco and how they vet people. And Costco offered a rebate that was really generous. I had a really good experience there and then the guy that came over to my house, who was also very, very good. I got the solar power and my electric bill is lower, so that's great. I've got to have my air conditioner on more than I usually do, and that was kind of the main purpose. My son-in-law went with Sunrun right after I got mine installed. It's very good.

Sunrun is the worst company to do business with, we have been waiting and waiting and waiting, why? Cause every time they sent the form to NV Energy they can't fill out the the application correctly. 1st the name was missing, then the signature was missing, then the permits where missing. And all Sunrun wants to do is give an excuse after excuse over and over and over on how it's not their problem and wants to just put the blame on someone else but themselves. Do not go with this company, they will do nothing but screw you over! Worst choice I ever made going with this company.

I always wanted to go solar and having Sunrun was the first opportunity I could use it. I reached out to them through the phone and everything is working out fine.

My wife had had a lot of interaction with one Sunrun salesperson, and we went with them. However, they lacked a single contact person when we enrolled. We were told that our project manager was somebody and that somebody then wasn't reachable. He was ill or out of the country, and different people were standing in to fill that role. It was very elusive. In a period where nothing happened for a couple of months, we were trying to figure out what was going on. It was really hard to find somebody who knew what our situation was and reassure us where we stood.

I originally decided to go with Sunrun because I saw them at Costco and thought they must be legit. A rep happened to be in the area and after going through a couple of presentations, decided to take the leap to go solar. We started the process in June 2019 and by August we were up and running... well kind of. It's been 3 months since we've had the system and we have yet to see any sort of decrease in our electricity bill. I've had so many excuses from "it takes a couple months for the system to show the savings" to "maybe SCE is not crediting the generated power" to "did you turn it on?," etc. My rep has been responsive to my concerns but there is no action/solution to my issues. I would love to just reverse the whole thing but don't know if that's possible at this point. I don't understand how a company like this can still be in business!

For the most part, Sunrun's customer service was great and everything was very easy with enrolling. Our house has two electric panels and we get two electric bills. One panel has just the house on it and the other one has the air conditioner on it. When we first met with Sunrun, they told us they could do both, but after revisiting and looking at the consumption on one panel after a month, it turned out they weren't able to do the second one, which was very frustrating. Part of it was on them for not realizing that our consumption wasn't enough. You have to have a certain amount of consumption in order to get solar panels. But part if it was the rules and Atlantic City Electric saying no. Sunrun was able to do the other panel though and that process was very easy.

My experience with Sunrun was absolutely great. My nephew works for them. I completely respect my nephew's opinion for the company that he would choose to work for, and that he liked Sunrun. And so, if he liked it, it was good enough for me. I didn't even ask for a second opinion. When I enrolled, Nick took care of everything. The installation was great. I took a picture of the guys outside with their truck when they were done, and posted it on Instagram. And then when I got home from work, they stayed a little bit later, went over everything, how to read meters, and showed me how to put the app on my phone. Having solar is great. I look forward to no having a power bill every month.

The enrollment process with Sunrun was pretty easy, and their customer service representatives were very good. But when the guys came out to install the panels, the experience was not perfect. It was a residential neighborhood, and they got there at 6 o’clock in the morning and started making a ton of noise backing up. They had those back-up beepers, and the neighbors all came out, and everybody was really upset. They were very unprofessional. There’s kind of an unwritten rule everywhere that you’re not allowed to make noise out of respect for neighbors until 8 o’clock. Before 8 o’clock, there should be no motorized noise coming off of your property. So, that was not good.

I was talking with the salesperson from Momentum and he was the person who brought in Sunrun. The enrollment process was done through Momentum. The few times I’ve spoken with their customer service team, they’ve been very nice and pleasant. It’s the letters that kept saying things that are not as nice. I’ve been so angry with these people now because Sunrun turned out to be the financial end of it. I kept telling the salesperson that I do not want to lease my roof and he kept assuring me that it’s not gonna happen. And that was a big lie.

There was a delay in the enrollment process of Sunrun. You put the application in, and then you had to wait. But the application was finished pretty quickly. I’m happy I went solar. I see all these advertisements on TV and all these different solar companies saying that their bill’s only a dollar or something like that. Mine runs around $14.

In 2016, I was looking on how to go solar. I went through BG&E’s website and there was some sort of relationship between Sunrun and BG&E Home. I just went with Sunrun at that point and did everything over the phone, and the process was really easy. They sent somebody out to take measurements and check on the age of the roof, etc. It’s a 20-year lease and we have a pre-determined guaranteed rate that we pay. We have a monthly or an annual guaranteed rate of energy production. Our monthly price is based on that amount of energy divided by the 12 months. And they don’t charge us extra for more power that we produce. But if we don’t get the guaranteed minimum, they give us credit for that amount. So, there’s really no risk.

My father-in-law had solar in the past, so we thought about it ourselves. We considered it for a year or so and just decided to do it to save money. We ended up doing the Costco thing and it was simple where they came out and did the inspection. We had to repair one section of the roof and then got it installed. Sunrun's customer service was accurate, great, and good with scheduling. The whole process took 3-4 weeks and they followed up numerous times afterward and made sure there were no problems. We've had solar for going off on two years now. It’s been nice that the bill has been the same $7 every month, and it’s been no problem even with our refrigerator there.

Our decision of getting a solar energy system was to have a lower bill. It was also the fact that the provider manages to take care of everything if it breaks, which was important. After installation, we later found that where they put our box shouldn't have been because the first thing it said was, "Don't have it in the direct sun." So, in the design, instead of putting it on the opposite end of the house, where it would be shaded, they actually put it on a full sun area. It was after researching and finding out about the design that they should've never put the box where they did.

I was looking into solar energy and Sunrun popped up on most of the ads I saw. Everywhere I look, I was directed to Sunrun again. Going solar seemed like the way of the future and it can reduce our energy bills, I was looking to save some money. Enrolling with Sunrun was all positive. They did exactly what they said they were gonna do, and I kept looking for the hook in the deal and didn't find it. So, they were very professional. They were very straightforward in what they provided and what it cost you. I was very comfortable with that.

Sunrun was the only one doing leasing. We weren’t looking to purchase the system outright, so we did the lease with them. For the most part, they’ve been pretty good. They dropped the ball on the second system we have installed. It was down for like four months before they got it up and running, but now it seems to be doing everything right.

Another company installed my solar system and then they transferred everything over to Sunrun. I get emails from them all the time and they offered like $5 off if I did the auto-pay. I’m satisfied with going solar. It’s still cheaper, even with the lease, than if I had to pay out-of-pocket. And my electric bill runs like $1 a month.

I wasted 30 minutes setting up a consultation at Costco (Sugarland, TX). I got e-mails and texts confirming my appointment. I got a text to remind me. I rushed home to make it on time for my appointment. NOTHING. "Ryan" who had contacted me to "congratulate" me for making the decision and to introduce himself, did not show up. I waited for an hour. NOTHING. No one called to try to reschedule, to apologize, to laugh at me...NOTHING! I tried to go with them because of Costco, but after reading so many negative reviews...I dodged a bullet!

Our inverter is down, again. 3rd time, lost over a year of production. The sales pitch to lease with Sunrun's #1 benefit was supposedly 24/7 monitoring. I have found the inverter down every time, SunRun does not monitor. Nor will they provide credit for the year plus the sys was down. Bottomline, do not deal with SunRun, not worth the $$$.

The installation team from Sunrun was awesome and the service technicians that have come out have been great. I wish I had looked into other solar energy services though. My battery that cost me five to $7,000 went out. I got the battery backup for my system through them, and then I had a battery that went out in June. They knew about it since then, and I finally noticed that something was wrong with it and called them at the end of September. They finally came out to replace it after giving me the runaround of, “Our guy is no longer with us. We don’t have anyone to come out there. I’m sorry you’ve already taken time off work, but we can’t do it."

Jeff, Sunrun's regional sales rep out of Sacramento came to my residence, did a site review and everything just took off from there. Our decision of going with Sunrun was predicated upon the referral of friends who were very, very happy with the process and with the productivity. My wife and I purchased the system outright. The day it went online, it was paid for in full. Almost since date of activation, I've had problem with panels, the inverter, the ZigBee, the optimizers, and I’m still having problems with it. The gateway was replaced and I’m still having problems with it. And I can’t get a straight answer from anybody. And now, SolarEdge wants me to fill out a “SolarEdge Site Monitoring Administration Rights Transfer Form.”

I’ve been with Sunrun for about five years, but in the last two years, I’ve had some equipment problems and it takes them over a month to fix it. Sometimes, my system would be down for about two months at a time and not generating power. I need to generate power because I’m only there for six months a year and the power I’ve generated pays for my electricity bill when I’m there. To save money, I put solar on the place and as soon as I did, I eliminated my electricity bill. My net bill, when it’s running properly, should be just the tax, which is $14 a month. I bought the lease upfront though, which was $13000.

We bought a house about a year ago with solar panels already installed, so the lease just transferred over. For almost a year, I have been paying a ACH non-compliance fee (an extra $15/month). The only reason I found out was because I created an account online, and paid through the website one time. I had no idea what an ACH fee was, so I called the company. They said it was because I did not sign up for automatic payments. The representative who transferred the account never told us about this ACH during the process, so we had no clue we were literally paying for not being convenient to Sunrun.

I've always been interested in environmental issues and money-saving opportunities. I enrolled with Sunrun and although it took some time, it was pretty painless for the most part. It's been pretty good since we had the panels installed.

My neighbor used Sunrun and he referred me. I had solar panels installed and the installer did a good job. It's been a few months since I had the panels and they had been running pretty well. The bill has been good too. Also, their customer service is really helpful.

I asked at Costco about solar energy systems and then I called Sunrun. Their rep was very articulate, conscientious, polite, and compassionate. He's so good that I would trust him with just about any decision. I was a purchasing agent, so I'm used to people trying to sell me something. He was so thorough and he made it sound easy, which did turn out to be easy. He first came out in April then we went online in August so the first month of usage was August 'til September. It was an excellent installation experience. Going solar was seamless and so I'm quite content. Everything's going wonderful and I'm a very happy customer. I've also spoken to numerous friends about it and referred them to contact him if they need it.

What I'm waiting for is for Sunrun's brain guys to come up with a smaller, miniature sized panels that give the same amount of power and still do the job, so it don’t take up so much room in the roof. And that would look better. Other than that, I've been treated really well. I'm very pleased with them. They did a great job. They even came back and did a little repair work because one of the volts or nails came through the ceiling and it started to rain and it was leaking. They were able to fix it all up.

I was excited to go solar for all of the obvious reasons. It started out great as the rep seemed very knowledgeable. I was told repeatedly that Sunrun did not want my money and that they would pay for everything! My initial contract was acceptable and what I was looking for in a company. Then the deception came in. All of a sudden the rep was in a big hurry to come by real quick to get me to sign something he forgot even though I told him I was not available. He repeatedly called and said he was in my neighborhood and it would only take a minute.

Sunrun reps make promises that are not honored in writing. Do not trust the reps; read the fine print - all 25 pages of your contract! It took over six months for my panels to get designed, approved and installed. I have had them for almost a year and they haven't worked twice. The first time they were down for about a week. Now my panels haven't worked in two months. I didn't get notice of them not working. I only knew they weren't working when I received a large energy bill. Apparently, Texas has one technician because when I called Sunrun I was told that the technician that was scheduled to come out didn't because he was ill. Yet I have been billed for non working panels for two months! They claim that I will get a credit if my panels don't generate the energy that is guaranteed but I have to wait another year. What kind of bull is that?

We did a lot with Sunrun on the phone and everybody was considerate, except the installation wasn't clear to me. I knew they would put a drawing in. They were gonna place the unit in front of the house and I approved it not knowing what an eyesore it would be. I didn't realize it was big since I did not visually see it. It was on paper. I complained and Sunrun quickly fixed that problem, so I appreciate that. They were responsive when we had issues.

We worked with Sunrun at the Inland Empire Area and they were really great. When the ball started going, it rolled pretty quickly. They offered the battery whereas the other companies that I spoke with said, "No, they're not good enough," and "No, we don't carry them." What's the point of having solar if you don't have the battery backup. So we went with Sunrun. They also gave us less hassle and we enjoyed working with them.

System has under produced and Sunrun agrees (after 15 days waiting for a response). Now they will send out a service person (again after 12 days waiting for a response). So this is the second month I am losing money to my supplier. My neighbor has sunpower 16 panels (and has never paid to aps) and generates 500+watts more than our18 panel Sunrun system. So now we will see what their service guy finds. Bad panels, or inverter??

My Solar System is approximately 4-5 Years old. It has now been down ("broken") for the past 4 months. Sunrun keps saying they are sending out a technician. They did send one out and he said he was going to get it repaired. That was 2 months ago. They have never contacted me or given me an update. I have called customer service and was told. "We will call you back with an update." Never happened. My opinion of SunRun is that they are horrible. DO NOT BUY FROM THEM. Even more concerning is that when the tech was out. He told me that my system was registered to someone in California. WHAT?? I have not been receiving my power credit. At this point there is legal action that I will be pursuing. Sunrun owes me an explanation and I cannot get past their Customer Service to get an answer. BUYER BEWARE!

Someone said it was Sunrun that was the biggest supplier for the free solar initiative in Massachusetts which I looked into, and I went with them. When I first enrolled, the guys did not show up on time and when they did, they didn't think they could work for the day. It was not very impressive and I went for a whole heck of a lot of bad things with them in the beginning. I signed a contract for my whole home to be done, and they did two floors of my home and not the third. I was aggravated. So now, in order to get the full use of my Sunrun equipment, I have to pay out of pocket to have my third floor put on to a single breaker panel and have an electrician who is familiar with the photovoltaic system. It's gonna cost quite a bit so that has not yet happened.

One word that sums up this company “fraud”. Their salesman misinformed me on everything he said. I kept all the notes of his promises throughout the sales spill. Everything he said was misinformation, no phone app, payment staying the same, energy savings, and warranties including production guarantee was all fabricated. Once we signed the contract the sales person never returned our calls again. Steer clear of this company, and warranties including production guarantee was all fabricated. Once we signed the contract the sales person never returned our calls again. Steer clear of this company.

Don't do business with Sunrun. The installation was lengthy and was done wrong, the power company had to come THREE times until they gave us the permit. Sunrun owes me $500 for fees. I had an electrician, it has been months and they have not reimbursed me. They are arrogant company with ZERO consideration. Monthly payment by credit card is assessed $7.50 penalty. You can either send a check by US post (Who does that anymore) and not get penalized OR you can do an automatic bank draft. The problem is that you have no say when they withdraw the money, they are unwilling to change the date to meet their customer's financial timing. I say, screw them, go with Tesla or anybody else. DON"T DO BUSINESS WITH SUNRUN, I WARNED YOU. I found NO redeeming qualities in my dealing with them.

The enrollment process of Sunrun is a piece of cake. The program coordinator from Phoenix was a really good guy which made the job easy. Also, I discussed the market with the customer service. I asked the rep previously to add me 14 panels, predicting the future that I will use more electricity than I was before. But he was buying time. Even though I don't use the electricity, I only get $10 or $5 APS credit. He just considered only bachelor life, but what if I fully start a full-scale living life which means day and night, children or wife or myself is there, AC, the heater is running, all the dryer, washers, 24/7 around the clock. At that point, I need more electrical consumption. I told him to do this but he still didn't take it into account. I told him I did my research on other companies and that they provide 10 kilowatts for a certain amount of money. I said told him that it's a free market and he can take it or leave it. Also, my payment used to be $74 and I'm quite not sure if Sunrun did the adjustments for the new bill. Other than that, my experience with Sunrun has been good.

I did my homework and I checked with everybody else. Then I bought my Sunrun system through Costco. Everything was A-plus from that time to the installation, until it got it up and running. It went official some time late December of last year. I put a really big system because we have a full six-bedroom home. Also, I’m retired now and I like to weld, so I wanted something big. Bottom line, I got almost 40 panels with two inverters. I got a battery, too and I spent a lot of money, almost 60,000.

After having solar installed by Sunrun my roof started to leak. The man came out and patched the roof. No receipt and nothing in writing was given as to what he did. Now 2 yrs later the roof is leaking again through the ceiling in the same exact spot. I called Sunrun and was told there was no repair 2 yrs ago so I have to hire my own roofer. I explain that it is leaking in the same exact spot and I was then told again they never repaired anything. So for 2 yrs I have not had a leak when they did no repair? I don’t think so. I believe the patch the man did has now been compromised and needs to be patched again. But if they never stated there was a problem the first time then it falls under you getting a roofer. So sorry I chose to go with solar and Sunrun. My electric bill is more than it ever was. I have over 9,000 dollars still owed to Sunrun and I’m saving nothing. Sunrun lacks honesty and integrity. I would not recommend them.

Attempted to contact vendor in June 2019 on their website and left message to contact me with no response. I then ran into them at Costco and representative was friendly but not the person that does estimates but did attempt to schedule a walkthrough which I gave all my info but no contact till a week later. I then was able to schedule but she said they where very busy and could not schedule until October so my scheduled appointment is October 3 tomorrow, well I had a few messages from your office and Elton ** to confirm appointment which I did confirm.

We've had Sunrun since the middle of the year and I’m very much satisfied. The customer service was good and not good sometimes, but it got better. Sunrun didn’t communicate to us the right way, but after that, it got fixed. Installation was wonderful.

Sunrun seemed to be a good company, and they’ve done everything they said they were gonna do so I made the right decision. Installation went just as smooth as they said it would too. Everybody involved in it, from the lowest worker out there to the last guy that came, was just as nice as they could be. The benefits from having them has showed up pretty quick.

Solar energy is good for the environment, and so it’s better energy. Enrolling with Sunrun was like any other process, but I like them and I have no problem with them. I found out that my bill has become more affordable, which I like.

To have another source of energy and to reduce my energy bill, I switched over to Sunrun. Having solar reduced my power bill and I'm pleased with it. Ever since I had the solar put in, I made a spreadsheet that tells me the kilowatt-hours used, the kilowatt-hours produced, and the difference. August of ‘16 is the first month I have. August 2016 versus August 2017, I used more kilowatt-hours but it produced quite a bit more.

We were promised things in the beginning. But those broken promises in the end left much to be desired. Sunrun in this 5 year ordeal has been very strategic in manipulations. Manipulating us to believe they are working on our initial issues until ultimately time runs out and they tell us we either pay them or we send you to collections & turn off your lights.

BEWARE, DO NOT BUY FROM THIS COMPANY!!!! They sold me a system that is NOT PRODUCING as much as they promise. They installed a FAULTY INVERTER from the get go and they NEGLECTED TO FIX IT. Customer service is almost NON EXISTENT!!!! THEY HAVE 3 (YES THREE!!!!) technicians for the entire Los Angeles area. When you have a problem, expect to wait for a long time. I had a horrible experience with them and I do not recommend them!!!! Beware!!!!

Local representative came out to give presentation. They were in touch with home office. They explained the process thoroughly, came up with maximum amount of panels we could install and their estimated output. System delivered as promised. I pay the lease amount to Sunrun and a very small balance to NJ Electric. Balance is very low even in summer months with air conditioning & pool filters running daily. Substantial savings overall.

Updated on 10/24/2019: Company answer to my review was on 10/05 that they are working on problem and were supposed to contact me next day. Cannot get ahold of anyone. This company is nothing more than SCAM to me. Nobody cares there about customer and there is barely any customer service.

My experience with Sunrun solar began with Barbara **. When she arrived at my home she presented a very professional look. Barbara was very thorough explaining everything I needed to know about the installation. Even answered questions I had written down before I could ask them. Installation team arrived when they said they would and completed the install that same day. Very clean and professional. Tank you Sunrun.

They promised all savings you’ll save and end up paying SCE the same as you were paying before plus Sunrun about $100. We been calling every month and they say they will fix. Edison told us they never call them. Scammm! I had high expectations and was happy which we end up being rip off by this company. I read online reviews, mostly every one has the same issue as us and they have had lawsuits as well. So disappointed!

I believe that Sunrun should be more upfront as to the cost of solar panel removal if you should need a new roof or repairs. I have leased the panels from Sunrun for 8 years and recently realized I needed a new roof. Sunrun informed me it would cost $5000 to remove and put back the panels. I was shocked but had no choice. It took them less than one hour to remove the panels and two workers a little over a day to replace the panels. They told me I would need new frames for the panels. Unfortunately when they remove the panels they left wires hanging and didn’t seal things properly.

So happy with our service so far! Richard was great throughout the whole process even though I could reach out to customer service after a certain point in the process, Richard always had the answers for us. He went out of the way to make the process go as smooth as possible!

We had solar panels installed late last year and the people at Sunrun were really great to work with. The only problem we encountered was damage to our lawn after we agreed to let the installers drive close to the house to make things easier. Our electric bills have dropped to nothing except for the service charge our previous electric company charges.

I am extremely disappointed with Sunrun Solar. I had my solar panels installed about 2 years ago and now have a huge pigeon infestation problem. Pigeons are nesting under the solar panels and have left droppings all over my roof, back yard, cars, garage, shed, patio and front driveway! It has become a huge health hazard. After reading my contract, it does not say pigeons are excluded from the damage coverage. I was never informed prior to signing the contract that pigeons would ever or could possibly be a problem.

First they mislead you into believing your will be only a small service charge from your utility company. They leave out the fact this may take months or longer, maybe never. System was installed 8-2018. 4-2019 roof started to leak or was first noticed 5-2019. After water saturated insulation and began to leak through the ceilings, on a roof Sunrun had installed. Called customer service to get repaired. Was told someone would contact me. After several calls to Sunrun where nobody knows anything, I was finally contacted in 8-2019. Roofer came out to look and was told that some panels had to be removed for repair. Gave Sunrun info on what one to be removed. It took Sunrun 2 weeks to do that.

After signing up for Sunrun, the first "scheduled" meeting with the project coordinator was missed. My wife was left wondering where he was, and missed an appointment waiting on him to show. This first disappointing performance was shared with our consultant. We're already second guessing our decision given that we're looking at a increasingly larger monthly bill, which is echoed by a lot of the reviews we've seen so far. Not sure what we got ourselves into.

I am a lease customer of Sunrun solar panels. I was a victim of the door to door sales guy. He was very convincing and told me everything I wanted to hear. I had raised some concern about getting them before I had my roof replaced and he said that they are leased, so in order to avoid me paying some random guy to come remove them, that the company does, he said I just needed to call when I was ready and schedule it. He said there is no charge for this, as long as it was for roof repairs. He also told me that if I ever sold the house, the lease was transferable. If by chance the new owners didn't want them, the lease would terminate at closing. Both of these turned out to be a lie.

I originally had solar installed at my home by a company call Suncrest who went out of business shortly after they installed my system. I have been talking to Sunrun who took over my contract for over a year now. I am not generating enough energy to accommodate what we use in the home. This is causing me to have to pay a big fee to my electric company every year. I have called Sunrun on many occasions to inquire about getting more panels added to my system. I kept getting turned over to other people that couldn't help me.

Although my sales person was very nice, I was not able to include storage batteries as had wanted at the time of purchase (was told by my salesperson that SUNRUN did not have storage batteries the time, but could be added later). Installation of panels went well, but without storage batteries my ~ 40 panel system ends up generating excess electricity for the Electric Co. who sells it back to me for my evening usage (so my monthly bills have not gone down as much as hoped even after my substantial investment cost for the system).

Going solar with SunRun was a 'no brainer'. My rep. was exceptional! He was thorough, knowledgeable, friendly and helpful. The inspectors and all of the workers who were involved in the various stages of the installation of the panels were pleasant and well organized. When everything was completed, they cleaned the entire work area. I was impressed and very satisfied with the entire process.

We have enjoyed having the Sunrun service. Our only complaint would be we would like the system to be designed so we didn't have an electric bill from PG&E at all. It would also be nice to have a generator options available.

Service person visited home on 9/6/19. It is unclear what, if anything, he did. The system still does not work. Of course, I arrive home at 4:30 PM on Saturday, which means the Sunrun office is closed, and I am unable to make arrangements for another site visit. Not happy.

I called about my battery not charging. I was transferred to Heidi and she monitored my system and confirmed the problem. We scheduled a service call but decided to reboot the system. This worked but what was best was she called me and emailed me to confirm the system was working. The follow up is why I gave this five stars. We did not need the service call.

I really do not have the technical expertise to assess the equipment Sunrun uses. I assume it is state-of-the art and every bit as good as anyone else's. On the customer service and installation end, however, I can certainly attest to this company's excellence. They were here when they said they would be, they did absolutely excellent work, their communication was outstanding. Highly recommended!!

We had a 17 kw (54 panels) system installed at our home in 2011. At that time we entered into a power purchase agreement with Sunrun for that system. Fast forward to this summer of 2019 when we sold our home and prepaid for the electricity in full for the remainder of the 20 year contract. As per contract, the electricity production after closing was to have been prepaid. No further electricity bills from Sunrun. Seems like that should be a straightforward transaction, right?

My saleman, Tanner, was very knowledgeable and patient with me. He answered all of my questions and explained everything. The setup and installation went just as described to me earlier in the process. The installation went smoothly and everthing has worked without any problems for the past year. I would recommend Sunrun to anyone who is interested in having a solar voltaic system put in.

Our purchase and installation went smooth and the staff we dealt with were great. Not so great is our experience with the earned referral payment we have never received. We have called repeated to be told it was submitted. I seem to have hit a block wall and you should not advertise a referral program if you have no intentions of paying.

We are thrilled with any and all experiences with this company starting with the sincere, knowledgeable and personable people we dealt with. Everything has been as promised and we are so relieved to not have to swelter during the hottest part of the day. We have not had a single problem or complaint with the Sunrun company.

Paying cash via the Costco program has been very disappointing. Every step of the process has been a bad experience starting with the install location being changed and not running it by me. Also, I was told by my salesperson that I could add panels and a additional battery to my system. Now they tell me I will likely void my warranty if I try adding to my system.

The tech arrived at my home for a 2nd time to check the back-up outlet assignment. He was knowledgeable, professional & pleasant to work with. The problem was that he needed help identifying which breaker was assigned to which plug. That necessitated me going in and out of the house & up and down the stairs to relay the information. Since Customer Service knew what the tech needed to do, they should have sent 2 people and not put the responsibility on the homeowner. I resent the time and effort it took me especially considering I’d had surgery 4 weeks prior.

The sales rep was so convincing of the savings on our utility bill, within months of choosing Sunrun. Big disappointment. I am now paying PSEG and Sunrun. I now pay more monthly. Where are my savings?

This was a pain-free experience dealing with Sunrun. We had a very knowledgeable sale person the was always available to us. Their installers did a great job and at the end of the day they made sure that everything was clean up, they were very polite and friendly. The person in the office that was handling our contract was sometimes hard to get hold of and return calls. But overall we were very happy.

Why can you not change our due date? This is 2020 and you are in a high-tech business but still cannot change a customer due date? This is very inconvenient for those of us on fixed income. As a renter of your equipment you maintain all extra $. Why can’t that savings be passed along?

Sunrun exaggerates Cost Savings. I was told once I switched my highest APS bill would be $20-$25 a month. During the summer I’m paying APS $300-$450 a month. Plus $193 to Sunrun. And now saying they saved me $500 in a year.

Solar panels not working. In mid-August our panels were put back up after a roof replacement, a week or so later we noticed that the converter was flashing "state sync". On August 23 called Sunrun and a representative walked me through a reset process, unfortunately it didn't work. She took my number and said someone would reach out to me to set up a time to come to house. Haven't heard from anyone weeks later.

Job crew w/ crew chief seem lax, found tools left behind, small debris on lawn, Gas Co. not called for planting of ground rod near gas meter, after care saw painting not matching stucco and had to call back person. This touch up repaint is not consistent with other installs on street, others no painting done.

Sunrun installed our solar panels on our new house. The whole process was very easy and pretty painless on our part. It seems to be saving us some money. I think we could use more panels on our house because we have only had one bill that we owed zero from APS.

I'm not happy with Sunrun because: I was told my electric bill to HECO would be reduced to $20. a month and I now pay Sunrum $94. So, I figured my total electric bill would be around $115. a month. However, my HECO bill is consistantly a over $100. a month and now I'm paying total Sunrun and Heco around $200. a month.

The technician who came here was very thorough and identified that the leak was caused by the installation of the solar panels and apparently fixed the leak, however, the internal damage still remains to be fixed, and they tell me that it will take 6 weeks before they can schedule a repair. It already took about a month to get the technicians visit scheduled so we are looking at ~2-3 months to fix something that Sunrun caused - not ideal.

We are having issues with snow coming off the panels and addressed this issue in February. We finally head back after numerous phone calls and emails and was told we would have to pay a $75 fee to have someone come out and take a look. It’s ridiculous. We asked about this issue before the panels were installed and we were assured it wouldn’t be an issue. I will NEVER recommend Sunrun to any family or friends which is too bad because most are interested in getting panels.

I am a single woman and purchased solar to help save me on costs. Fine print for the rebate, is just that. I did not qualify for the rebate. I have my son and his 6 children in my home along with my 2 younger boys. I have to pay an average of $1200 a year extra to PG&E for what they call a True-Up. Solar was a waste of money for me since I am currently paying $225 for Solar and $600 a year for gas and $1200 a year extra for the True-up. I complained many times to Sunrun and they have ignored me.

I got Solar system installed by Sunrun. I met with their representative in Costco. I love Costco and assumed that they would partner with a good company but I was wrong. During the installation, they were rough and broke many tiles and did not bother to let me know. I found out about it when I asked another company to install a mesh around the panels to keep pigeons away. It took several follow ups to have them come and fix the broken tiles. Again, my bad. I assumed that they would fix all the tiles. But I was wrong again. They did not fix all the tiles. In fact one tile is missing from the roof.

Solar installed August 19. Was done incorrectly, was told they would be back to make it right. On August 20th I got a call from a rep that signed me up saying how “I hurt her heart” by not liking the install then how I call and had words with my coordinator (I expressed my displeasure but was respectful). Called my coordinator back. Was sent an email saying they would get back to me. Since August 21 I have not heard back from anyone and no one has responded to my BBB complaint from a week ago. They put holes in my siding that are not repaired and they installed all controls across my 60+ year old chimney without my permission. Lead installer even said he would never have installed it like this on his house. No idea why they did on a customers. Still have holes in siding and no calls back. Please learn from my mistake. Find another company. Go on their page on Facebook and see how many people have had or are having issues.

We recently installed Solar through SunRun April of this year. Everything was going smoothly until they told us we can start using our system on July 3, 2019. We found out that the battery backup that was installed was broken. It has been two months and the battery still not fixed. I was told they are waiting for a part. Why not replaced the whole battery unit? It’s supposed to be “NEW” in the first place.

My words of advice for any homeowner wanting to sign a lease with Sunrun is to make sure you complete your home remodel before you have them install your panels! Read below: My wife and I were referred to Sunrun 2 1/2 yeas ago by a work colleague of mine. We had just purchased our home, knowing full well that we would be remodeling the house in 1-2 years. When I spoke with the Sunrun sales agent he informed us this would be no problem, and would cost us $150 to take the panels off and reinstall them. We were stunned at low cost, and were obviously thrilled. We signed a lease and 23 panels were installed without a hitch. The service technicians were great and it was easy to work with Sunrun. We enjoyed the benefits of the lease, and felt great we were helping the environment.

On February 8th, 2019 my solar service went down. SunRun sent a tech within 1 month of it going down, but when he checked on the system he indicated that he'd need to order a part to make the repair. After months of waiting and corresponding with my SunRun case manager I finally, on JULY 8th, got word back that my repair would take place in a few days, and that I should be getting a call or email about it shortly. It is now nearly September and not only has SunRun not made the repair still, but they have ceased to even contact me back with updates, despite having called them to inquire several times. Stay away from SunRun Solar.

Hi, I live on Kauai. I leased a package of 84 panels from Sunrun for $50K. This would be for 20 years. Reason, they would maintain and repair for that period. The first year of service I received $900.00 credit from the utility company. The second year I broke even. The third year, they had to change panels and I was receiving bills from the utility company. They said panels were faulty and eventually all panels needed to be changed. The forth year I installed two Tesla batteries. The same person who sold me the Sunrun package sold me the Tesla Package.

I paid $60k for a SunRun installation in 2015 after researching Solar City and two other local providers. SunRun botched the install and had to move the solar array twice before getting it right with the city permit requirements. This has caused ongoing leakage in my roof due to the extra mounting holes and foot traffic on my roof...never resolved by SunRun. They also left an entire section of the 58 panels in non working order after the install. I discovered this myself after having to install the monitoring equipment with no response or support from SunRun. This cost me several months of lower power generation and I had to 'negotiate' a make-good with SR later, after an unending process in trying to get any response.

A little over 2 years ago I purchased a new home. I had considered solar and a Sunrun rep came knocking on my door one day offering a system that would reduce my power bill by 97% with no money down and low monthly lease rates. This all sounded great but the system the salesman tried showing me first was like 4 or 5 solar panels. I voiced my concerns that it wouldn't generate enough power and he came back some time later with a 10 panel system and said that I would be set.

When I got this system, I was told that I can upgrade to more panels at anytime if needed. Few months into my contract, I'm still paying Edison $300 plus the solar company. When I try asking for more panels, Sunrun says now I have to wait a year! So now I'm stuck paying 2 electricity bills of close to $400 a month. I should of just stayed with Edison. My bill with Edison was close to $300. Sunrun was my biggest mistake.

This is the worst company ever, I signed up with Sungevity. They switched to Sunrun without notifying me of the change. Took forever to install, they damaged my roof. I had to replace my whole roof because of water leaking into my house and garage which caused mold that my kids and I sick. We had to wait months for panels to be removed to replace our whole Roof. After removal they sat in my backyard for months even though my roof was replaced in only 2 days. Because of this I lost out all of summer for my panels to actually make any kind of energy or credits just to have them finally replaced in October (no more sun) which were not fully working because of the installers that did not know what to do.

We had our panels installed back in 2012. For the first two years the savings were obvious due to the tax breaks and rebates. But since then I've not been convinced that we have been saving money by having solar panels. Finally, I decided to do a savings analysis (a little leg work collecting a year's worth of power bills and sending them to Sunrun to analyze). It turned out we were paying MORE per kilowatt hour with Sunrun than we would just be paying the utility for the same power. Sunrun will not do this analysis for you, you MUST request it and do the legwork. You'll never know unless you have it analyzed. It turns out that while if the panels underperform (which ours have underperformed every year) Sunrun will pay you back the difference due to a performance guarantee, however they do not have a SAVINGS guarantee.

Sunrun installed a solar system on a roof that had been replaced a year earlier. Now there is a water leak at the exact spot where the installers mounted brackets. Multiple roofers have asserted that the leak stems from the solar system, yet Sunrun refuses to repair the roof and the damage the leak has caused. They are giving us the continuous runaround. Horrible customer service.

First issue I had with Sunrun was that my roof tiles were damaged during the install. The Installation team did not inform me of this and when I went around to look at the installation, I noticed broken tiles. It took me constant follow up, escalation and emails to have the roof repaired in about 10 weeks. The second issue with that my System is "supposedly operational since last 8 weeks" however the production data is not yet available on my Sunrun Portal. Sunrun could not provide me with any clear answers as to when this issue will be resolved. As a company, Sunrun seems to be very bad at following up customer issues and there is no communications email or phone that follows when an issue is reported. I will recommend everyone to stay away from Sunrun and explore other options.

I thought I would save some money with solar energy but that is not that true. There is very little savings. The difference is hardly $15 on an average each month and that's it. Enrolling with Sunrun was very easy except I have one concern. I have a sunroom in the back side so when it snows, the snow would slide. They did put the snow guard type thing so it would kind of hold the snow, but what happened was they installed it only on one side which is the longer side. I didn't realize that until last winter when the snow was gliding. It glided so hard on the sunroom roof. On other side where the panels are, they attempted to do that but they didn't finish the job. They installed one hook and but they didn't install the other hook. It's a very easy thing to do and I don't know why they didn't do that.

From day 1 of a Sales Rep for SunRun we have been misled, lied to and given a continued runaround by customer service, and upper management supervisors talked to for OVER a YEAR AND HALF. Was a smooth fast talking salesman and lied about a service which we are NOT Getting for one. Also to the fact when we first signed up there was for the year SUNRUN did a usage evaluation ONLY ONE PERSON LIVING HERE FULL TIME as I worked away all week 400 miles away coming home ONLY 1 1/2 DAYS A WEEK. So to say Electric usage that year they used for a usage assessment was VERY LOW compared to the next year when there is and was 3 people home 24 - 7 and 4 at times....

Somebody from Sunrun contacted my friend but he could not get it because of the trees so he referred me. With a solar energy service, I get a reasonable price of free electricity and that's great. And at that time, I didn’t buy it, I leased it. But if I paid 6,200 or 6,300, I can claim that so financially, it was the right decision to go solar.

I was interested in solar energy services because I was gonna put a well in, and I knew that I would be using more electricity because of it. And so, that was a concern, that I knew I was gonna have a higher electric bill. And since I work from the home, my electric bill is higher than it would've been had I not worked out of the home. The enrollment experience that I had with Sunrun was excellent. I went with them because of the leasing arrangement and the fact that I don't own the equipment, which means at the end of the lease, which is 20 years, I don't have it anymore, and I don't have to insure it on my home. So if there are any repairs to that kind of thing, that was a critical factor to me. But customer service was very good. I always had my questions answered correctly and as fast as they could be. I was very pleased.