Sunrun Reviews

Sunrun has been a dream come true ever since speaking with them on the phone! I dealt with Andrew ** who is their senior sales rep! I can’t be any happier with my new solar panels! Thanks Sunrun for being the best in the business!

We’re two people in the house for using Sunrun power. We would like have more family members to share the Sunrun powers. I think my family members will happy with Sunrun…Thank you very much for services and I love to refer more friends and family members to use the Solar Panels from Sunrun.

I feel they all.did a Great job! Explaining everything was easy to understand, payments come out easy and and I love having cheaper electric bills. They guys that installed everything walked me through the process. The real test of time will. E in July and August! Thanks again Jon.

The finance company that you use has an "F" rating where the payments are sent (the "accounting offices"). There are very good reasons for that! They are the WORST financial place I have ever dealt with - my bank couldn't even get them to give us a pay-off figure so I could get rid of them! Recently they changed their name - I guess to foil those that check the BBB and see the F rating in their California accounting office. It took me weeks to get rid of them while they continued to charge DAILY interest! PLEASE find another company rather than allow them to rip off your customers! There are no words to describe how bad they are!

Being green is the primary reason we went solar. Being prepared is a close second. Sunrun disconnects the solar panels for safety reasons if the power grid goes down. So, in a grid-down situation, I'll have lots of power available literally feet from my service panel that I can not use. I would be an early adopter of an automatic transfer switch, batteries, and controls.

SunRun from the first day we spoke about solar, took the time to explain how it works very thoroughly. Our bills are easy to understand and an account rep is always available if we have a question. We have a small house and save probably $30-$50 a month. I like the feeling that we are helping the environment and not giving the electric company too much money.

Reached out twice and haven’t received a phone call from support. The system and app reporting is not working properly and nobody has came to my house. Sent message through chat and sent an email. Still waiting on a phone call from someone.

The panels were installed 13 months ago and I have been pleased with the Sunrun performance so far. During the first year, the output was greater than estimated, and no maintenance was provided. The Sunrun team returned shortly after installation to replace a few roof tiles that were damaged.

We are very pleased with our Sunrun product. They have been professional and informational throughout the process. They informed us throughout the process and clarified every one of our questions. We look forward to refer our friends and family to this company for solar.

We entered into a power purchase agreement (PPA) with SunRun in 2009. The system was installed by REC Solar, a company SunRun later purchased. The PPA provides that SunRun owns the system and will timely perform all necessary repairs. SunRun also guarantees the system will produce at least a stated amount of power.

An initial proposal of 14 solar panels was changed to 13 panels. 13 panels were installed on my roof but the contract still states 14- we asked that this be updated 2 years ago, but they haven't when I checked last month (May 2021). E-mailed and talked to the customer service rep several times, and he has been so difficult to deal with- asked us to provide some Sunrun documents that they should have on file already (as an expectation from an organized company), did not research and looked into the history of what went on from getting our sales up to its installation, instead he was focusing and insisting on some other things that seemed to "blame the customer".

Right from the beginning of my experience with Sunrun and their employees, I was continuously surprised and happy. I chose this company for my solar solutions. In particular, one of the electricians named Whistler stood out to me even more than all the other very good workers who were at our home. This man Whistler worked on our home several times and did exceptionally good work and was helpful to us with a smile. I have never, really ever had such great service and professional work in all my years as a home owner. I feel lucky to have such a great experience with Sunrun, and recommend their products and services as high as possible. A special thanks to the sister and brother (Giselle ** & her brother Jorge) who first introduced me to Sunrun Vivint. All in all, one of the best decisions I've made for our home.

The salesman worked very hard and very persistent since our county wanted a lot of things to go through to be able to approve putting the system on the roof. So, it probably took us six months to finally go through all the approvals and get everything working. The installation was done in one day, which I was surprised, and everything was fine. But we weren't producing as much energy as Sunrun thought we were based on our peers. They came back four months later and found that one of the panels was turned off. They didn't see anything in their records to say that it was turned off and they didn't see that it errored so as soon as they went in and pushed the button and reactivated that second panel, we were producing more than our peers. This is the first summer that we saw the positive benefits of going solar with the sun coming out in the summertime. So, we'll see how this ends up to be but everything has been good.

Signed a lease with them in January 2014. From day one had problems with their billing. Twice I had to contact them, provide proof of payment, and generally waste my time before they got their records straight. I just sold my home and once again after more than 7 years, SunRun still can't keep their records straight. I have proof of payment yet they claim I owe them $31.71 and they turned it into credit and made my score drop by 7 points. Again I contacted them and provided proof of ALL payments but they are unable to to admit they made a mistake. I went ahead just now and paid the $31.71 and again sent them documents from my bank and copies of their own bills showing that I made all payments and owed NOTHING. If you value your credit score and want to do business with an honest and reputable company do not pick SunRun.

The rep came out, looked at my house and my electric bills, and created a plan. He was professional and knowledgeable. My electric bill seems to be lower. You should get solar.

PG&E added on a true up and I was never told about that. Other than that, I have a very low electricity bill. My bill was $10 last month. Not $200.

It could have been better on Sunrun’s part to let me know exactly what I would get paid back from PG&E on the excess power that I sent back on the grid. It looks like the production is going to exceed the use and I'm a little disappointed about PG&E and the amount that they're gonna pay, which is two cents a kilowatt hour. It’s a joke. If you’re 1,000 kilowatt hours over, that's 200 bucks. What they charge me for that power is many times that. The game is to try to use everything you're producing because PG&E is not gonna pay you anything for the overage.

The installation took about three or four weeks, which was a long time. We weren't approved right off. That aside, we love Sunrun. It's a really good company. Even in the winter with not much sun, it covered our electric bill portion and that was a big deal to us. I keep my TV going 24/7 and I'm interested in getting the bill since we're getting more sun.

Sunrun is great to work with and they did what they said they were gonna do. I like the fact that my electric bills are now down to $25 a month. I used to have an electric bill that was almost $300.

The guy that came out the first time from Sunrun was real honest. We talked about it a while. It was about a year after that I decided to go with it. I'm still kinda learning it but the panels are producing pretty good. The bill is good and I'm seeing what the next few years' gonna hold.

Sunrun always kept checking up on me and giving me updates. They called me in advance when people were gonna go over to make changes or check stuff. That was good. Luke, was the guy I spoke to all the time. He was friendly, nice, and very respectful. Really liked him. The installers went over there, they did their job and cleaned up after themselves. It was a good experience. I got a lot of tax breaks since I installed them, at least for the lights. I haven't paid much in my light bill and I'm still in the negative with my light. I'm very satisfied.

My son-in-law got into Sunrun. I heard his electric bills and mine were going up, so I decided to try solar and see what happens. My rep was great. There was one snafu but the guys worked around it. The installation took about half a day. I only have a one-story house so maybe it’s easier on them. When I see the electric bill now, everything seems to be really good. I only wish I could use some kind of battery backup. It would cost me $1,000 for a generator. Other than that, I tell everybody to get Sunrun.

To make a long story short, it took them ten months to get everything running, the battery is inadequate, they won't improve the system by adding a battery, I'm stuck in the contract, they lied about savings. Don't be mislead by their estimates!

Maria gave me a proposal at the beginning of eight panels. The idea was it could be enough and 30% more than our current usage at the time. But then, I was a bit skeptical because we were frugal. We just started our family, so we just want to be conservative and be frugal. We have a tiny account. As my sales rep would say, we're the tiniest that she has ever seen. I was desperate at that time because I also lost my job, and everything came into the account. The fact that she didn't disregard me as a potential customer, welcomed me with open arms, and showed me this awesome grand proposal, was a welcoming introduction on the part of Sunrun.

I enrolled with Sunrun and everything was straightforward. The installers were there at 7:30 in the morning and they were done by 11:30. Sunrun was very professional and I had a good experience. I'm quite happy with my system. I'm very satisfied going solar.

Sunrun is the company that Costco supports as far as their solar program. We're Costco members and we have found that when we go through services through them, we get a pretty good deal. The engineer person we dealt with who did the design part was wonderful. But the project manager who was scheduling things could use some feedback on his listening skills. He would call me during the day while I'm working, say that it would only take five minutes, and was pretty persistent. When I asked if we could schedule it later, he would insist that it would only take five minutes. It was almost like he needed to get it done for his purposes, not mine. That was kind of disrespectful to the customer's situation and that stuff happened several times. But when I asked the designer the same thing about rescheduling, he gave me options.

Somebody recommended Sunrun to me, then I Googled it. They called me and they offered free installation and a bunch of benefits, and I decided to give it a shot. And I was right. That’s the best company, so far, that I've been doing business with. They did everything very meticulously. They provide a good service. They have the highest level professionalism, good attitude, and they are always on time. And whenever I need anything, I just call them and they are right there the next day. I like the company and God bless them.

I have been waiting at least 2 weeks to have my Solar system repaired. They outsource and sent me the name of 1 company that never contacted me, then cancelled with them after 11 days and sent me the name of another that is supposed to take up to 5 days to contact me. It is now day 3 and no word so far. I have spent 5 hours on the phone trying to get help and only 2 competent people have tried to help. I was then sent the names of 2 people from Customer service to try to contact for more help, that was 4 days ago and I still have not heard from them. We are extremely frustrated! We are new to Sunrun and paid a year upfront and we are so sorry we have to be involved with them so far!

I made arrangements in Fall 2018 for a solar system to be installed on my roof. The installation company was APEX, supposedly a partner of Sunrun. I followed the details as they requested and received the appropriate FW city permits but as the installation of the solar panels was nearing completion the APEX said they were closing up shop. I was left with the feeling the project was not quite complete and the electric bills never showed any production of solar energy. ONCOR said they weren't part of this process.

Enrolling with Sunrun was very easy and the installers were good. So far, I saw for the last two months that there has been a difference between the electrical. I would tell others to go ahead and sign up with them.

I went to Costco and asked Sunrun if I could sign up. And they said, “No. You have to live in your house for six months.” So, eight months later, I got a call from them. The main rep was good. But I didn't like how it kept getting passed off to one person after another. It's better to have somebody all the way through and have that person be someone you can call if you have questions. Also, I had a misunderstanding. I thought I was buying the solar panels. I paid for them all at once, and then I discovered I paid for 25 years of electricity in a house where I don't think I will live for 25 years. Maybe I have a five-year plan with that place. That was a big surprise.

I was trying to get my bill lower and so far, I have seen that. You should get Sunrun.

Sunrun's installation crew were really good and knowledgeable. I'm really satisfied with my system so far. My bill went down from 560 and I got a bill that was $88. It's been going down ever since.

Sunrun saves you money. We save 10% a year.

I looked up and saw Sunrun's national reputation. Then I checked with some neighbors and others to see what their experience was with other companies and there was nothing that made me feel like I needed to switch. We had a very good salesperson, though the project manager that he handed me to was not as good at positive communication. But they did most of the heavy lifting in terms of paperwork for me. If anyone is thinking of going solar with Sunrun, they need to get the roof done right and know in advance what they need to know from the company. Coordinating those two things was really helpful for us. Even having our roofer talk with Sunrun directly was helpful.

I'm a Costco member. And years ago, before I got them, my electrical bill was out of control. I was shopping at Costco and approached by one of the persons there at a kiosk. And they mentioned to me about the program. I had a meeting with a representative. They came to my house and they surveyed my property. And we decided to go with them. At the time, my kids were small. They’ve grown more so we use more power now. And we decided to call them back, get a Tesla battery and more panels to offset my electrical bill.

The enrollment process with Sunrun wasn’t that difficult and everybody answered my questions. They could have a lower rate but they seem to be good. In the past two months, I have not paid an electric bill.

I put in an a text message to Sunrun and the gentleman that called me back was very polite, informative, and was able to help me a lot. The installation was done in one day. The techs had a little electrical problem, but they resolved the issue that same day, and it went through fine. My electric bill is down to $4 a month. And now, I only have my Sunrun payment for my lease payment which is less than what my electric bill used to be. I had a very good experience, and we're very happy.

Everything was good when I enrolled with Sunrun and the installation team was fantastic. It took two days total. I have recommended somebody and I already got a referral so I’m a happy customer.

Poor communication. They send emails for appointments without phone calls to schedule. They just pick a date and make you take it. I work, so I need to schedule the day off. They have changed appointment times and even dates without contact by phone to confirm it works for me. I still don't know if they are coming today since they haven't called. Not a service company.

I chose Sunrun the second time because I'd had a good experience the first time. The installation went well. They did all the permitting and spoke to my son and his girlfriend about what to expect. I was surprised that the neighbor's trees were casting a shadow on the roof but they designed the system accordingly.

I highly recommend Sunrun. They have a good model and they explained things thoroughly. They didn't try to oversell me as some other companies did. I was impressed from the get-go with Sunrun's approach. For a portion of the time of installation, I was not in the house but they kept me posted in terms of what was going on. It went smoothly. With Sunrun, I'm saving some money and there's zero maintenance. There's been zero issues with the equipment. It's been self-sustaining up to this point.

When I first heard about the Sunrun, I was only three months into living in my house in Las Vegas. I watched the electric bill go from $40 to $100 to $180. Before I knew, it went up $240. At that point, I'd much rather be paying for some solar panels than straight up paying this electricity bill. Having Sunrun, I definitely noticed a difference. My bill is only 10 to 15 bucks and I'm gladly taking that.

My neighbor has solar and they were saying the city's kind of hostile to it. Sunrun told me that was not a problem and they'd work it out. They are not cheap at all but they're a turnkey. There's a lot of fun paperwork to do and they handled all that. They would periodically update me. They played with the city and talked with them and coordinated all the permits. Then their installation team which is a contracted outfit came and took care of everything. It didn't take long at all to do everything.

I have been Sunrun customer since 2014. Everything was very good. I was telling everyone that they should use solar energy and recommend Sunrun. Last March 2021, my panels stopped working. Sunrun called me and informed me that they will come and check the panels which is wonderful. They send someone to check the panels and I spoke to one Sunrun field personnel, he said they need to replace all the solar panels and the inverter. I called them multiple times, I spoke to the person again few months ago and he said it may take up to a year to replace them. So, I have been calling every month and as well as emailing them, there is no more response. I don't even know what to do. Should I hire an attorney?

I had an $800 electric bill for three months and with Sunrun, my electric bill’s $100 a month. My complaint was that we weren't able to buy the system. We had to do a power purchase agreement. Also, someone from Sunrun should have told me about the secondary breaker. Solar systems used to have a master shut off switch. It was literally a big switch arm-looking thing. Now, it's in a box. I thought it was the monitoring equipment but there's actually a breaker in there. When our power went out, that caused a bit of a problem because I couldn't get anything to reset because that breaker was thrown. Some better training for me on how to use it would be good.

The reps were very capable and qualified. My best interest were obviously in the forefront of their concerns.

I had several solar energy providers come over and look at the space and give me whatever they could do for me. I chose Sunrun because they were responsible and did very well with presentation. The people that I dealt with were terrific. They kept track of me. I've decreased my electric bill with Sunrun. I was paying 200 and some dollars per month, and now it's 87 bucks. I was a little bit misled though. I didn't know that annually my bill's gonna go up 0.2% or 2.0 something. I was told it was never gonna go up and it could be passed on to the new owner when I sell the house or pass away, and it was untrue. But it is my fault that I did not read the small print.

My daughter had her system done with Sunrun and she had a reward coming if she got someone else to sign up. I also found out about all the good benefits so I decided to go with it. They were very business-like. They explained everything as they went along. The first six months were wonderful. My bill from Sunrun was only $1. They were running a special. For my electric bill, I only pay to be on the grid and that runs $25 and change. Now, Sunrun has gone up to $85 and my electric bill from the electric company, Duke Energy, is $25. But at least I know my bill's not gonna become $200.

I saved about $327 annually from electric bills but my Sunrun fee is $610. Even though they acknowledge this, they don’t follow up nor come up with a solution. This system is NOT convenient for me. They fooled me to buy this system, (Wynn the sale representative). I may need to sue them.

Sunrun did the installation at no charge. They came right away and they were efficient. There's a $73 a month fee but the solar panels cut my electricity bill in half. Plus, I haven't had any problems with outages. My only concern is that when they put the panels on the roof, what would happen if there are leaks over the years.

Even though covid interrupted our processing, Sunrun was on top of it and everything went well. We just started with them and in the beginning, it was winter and I did not see that much of a big change in the bill. Right now, in the summer, I kind of see a difference. Our bill is not as big as during the wintertime. It’s more pleasing now than before.

The sales rep was knowledgeable. You could tell he knew what he was talking about. And then even after the system was installed, he didn’t mind me bothering him for other stuff that needed to be completed, like the gift card and the 500 sign-on fee. So, after the fact, I still bothered him and he didn’t have an issue with me reaching out to him. Sunrun has done everything. They’ve even reached out to me and told me how to maintain my solar panels so they are up-to-date. Like I'm supposed to go out there and hose them every so often. My light bill is low and that’s why I decided to have Sunrun.

The salesman was very good and he communicated well. He kept me informed and he explain things that I needed. And then once I decided to go with it and signed the contract, everybody just kept in touch with me. I always knew what was going on and what the timeframe was. They had to replace my electrical panel but that went very smoothly. The only real delay in the whole process was the government, the county and the city inspections and that just dragged on and on. But as far as what Sunrun did, they did it in a timely fashion and they kept me apprised at all times.

Everybody did a good job in getting the plan together and then the installation. Everything has been going well so far.

Tony, my neighbor, introduced me to Sunrun, because he told me that’s what he has. I started to see the electric bill going down, because the more sun you get, the more energy you get. But you have a six-bill monthly, no matter what. It's 171 and change. I get a lot of savings during the summertime. But the winter time, it will not be the same.

The people who installed the Sunrun system were fantastic. They were able to adapt and adjust to things I needed done on the fly. As far as just placement of panels, I got an area over my roof where they had them lined up to be roughly 10 to 12 inches away from the side of the house at that point. And I said I need 24 to 36 inches for eventual replacement of shingles along the side of the house there. And they were like, "Oh, no problem. We can bump that right over." And it didn't affect anything as far as the use of the panels. So, I'm good there. Kudos to them. They were a fantastic crew. They worked clean and fast. It was good all around.

Their rep Daryl was a super cool guy. He was really laid back and low-pressure. That's what I appreciated most about Sunrun. Installation went smoothly. With the one hiccup, Sunrun gave me a phone call and we got it fixed quickly. Once permitting and everything was done, the process only took three days which was pretty quick. I'm happy I went solar. The big thing would be reducing the carbon footprint and going green.

Friends of ours had Sunrun installed and they seemed to be pleased so we went ahead and contacted Sunrun because we were interested in getting solar ourselves. Where I work, we also installed solar there and we saw the huge cost savings that we're getting there. We didn't use Sunrun for the install on my business because they didn't do the commercial side of it but the experience I had with them and the fact that we got more knowledge with them did help our decision moving forward to do the install on our own home. My sister ended up going through Sunrun as well for their previous house.

Sunrun was one of the people that we talked to when we began to research it. They came up with the best deal. And they explained it better. Everything was smooth. We had to wait a bit on the inspector. But everything that we talked about, they got on it and they took everything immediately. They kept us abreast of everything that was going on, what they were doing and how the progress is going. We made a good decision.

We love Bruce, the salesperson. He was awesome. Every time I've asked him a question, he's been right there to answer it. If he didn't know the answer, he found it. Also, Sunrun seemed better than all the other companies and we felt more secure with them. They are more affordable too. Some of the companies are cheaper but they don't have good quality when you go online to view how everything goes. Once everything's put on, they kinda disappear. With Sunrun, I still have connection if I have questions. We've had five houses and we just put the last solar on our last house. They were all super sweet. They explained everything thoroughly and cleaned up after themselves which is a huge plus in my book.

The whole process from beginning to end was probably the most flawless installation I've ever done. So far, so good. I'm not getting the tremendous bills that I did. I'm a happy camper.

I had solar years and years ago out in California. I had one for my hot water heater and it never worked. When I left California, I said I'd never do solar again. I moved out here in the middle 80s and my granddaughter moved down from Washington about two years ago. She's got 24 solar panels and hers work. She has never had a high bill at all. I asked her who put her panels on and she said Sunrun. I went on the internet and looked at them then I started the process. All the guys I met from Sunrun or their subsidiaries were very knowledgeable and professional. I also get emails from Sunrun probably about once a month asking me how things are going. I got a website on both of the SRP and Sunrun. I can see what I'm generating and what I'm using. I bought my panels outright and I figured in five to six years, they should pay for themselves.

A rep from Sunrun called me and he was logical, very straightforward and upfront. It was a large installation. They sent two crews who didn't mess around and knew what they were doing. They did the whole thing in one day. They had to come back a couple of times as there were some electrical issues with the city licensing. But they came back right away, fixed it, and we were away to the races. My solar bill is 30% of what it was before.

So far, it’s been fine. The reps are always professional. The only issue was it took a while to get the system up and going. It was over a month before we can get it up because of the different inspections. But I think it had more to do with the utility company here.

Now that we've started paying, the bill is a little bit less than last year. However, I don’t know if Sunrun calculated wrong the amount of energy that we were supposed to use. I feel that we're not making enough energy.

This company has extremely rude and pushy salespeople. A man showed up and I listened to him for a little bit, but then when he started trying to elicit information from me , I politely told him I wasn't interested. That's when he started becoming pretty aggressive inquiring what were my objections to saving money etc., my male friend who overheard the conversation, firmly told him, "She's not interested." His response was "as the homeowner, you let a man speak for you?" Then as I was closing the door, he said "I caught you at a bad time so I'll be be back on another day." He showed up again today and once again I told him I was not interested. If he shows up again, I will call the cops for harassment. I know one thing, whenever I decide to get solar, I will not do business with this company. No respect for women.

I'm satisfied especially with Jackie, the sales agent who approached me. The process before the installation was really good and that's the reason I also did the second house with Sunrun. It was more than perfect with the representatives. It was like people really cared to get the results, to have everything sorted out before it happens and follow-through after it happens. Every single thing that I asked was timely made. The service was one of the good parts except from the system itself which is exceptional. It has been covering all of my expenses. I'm only paying a few dollars to NV Energy so I don't do have to pay out-of-pocket. I kind of saved in the slow months for the summer so I expect no extra bill this summer.

I'm not satisfied. I wasn't told upfront that this is gonna be a lease. That was kind of a flake. We weren't saving anything. My bills were higher than what they were. I was paying more than I was because I had to pay them the $70 a month plus I had to pay my utility bills on top of it. But it finally started kicking in. I finally got a $60 savings last month off my bill.

I text my sales rep or call him all the time and he gets back to me, either right away or within the day. However, Sunrun should give us the system we paid for. The micro-inverters are undersized for what I was promised. I looked up the microinverters they put in there. At maximum, it can only produce 80% of what I signed for the system to produce even with the ideal condition.

I have no qualms about anything, from Neil all the way up to the installers and everybody. They're very knowledgeable. They guided us through the steps. Neil was the one who reached out to us and got us through the process. This was during covid so it was kind of a very weird way of doing business. There was no sit down at the dining room table. This was all done phone-wise and Zoom-wise but it was still professional.

Sunrun installed the panels and there were a dozen holes in the roof, which I didn't realize until November. The roof was leaking like a sieve. Fortunately, I caught it in time before it destroyed the calcimine ceilings on the historical house that I have. They settled with an insurance claim. It's been about eight months and tomorrow, hopefully, their contractor will have completed the reinstallation of the system. Other than that, going solar has been good. The system produced a lot of power in the first month. We were in a drought. There was a lot of sunny weather and I was really impressed with that.

Sunrun had a special that for six months reduced our electricity cost to $2 a month, which was very difficult to beat. We are already seeing the benefits. We're paying 50% of what we used to pay per month for electricity. The crew who did the installation was excellent. They did it in one day and they were very professional. They knew what they were doing and didn't mess around. They went in, put it in and had it working in no time. I was very impressed.

The only problem we had was that Sunrun brought in another company to try to refinance the house to take the solar into the payment and that was a disaster. They took forever. They kept saying it was going to go through. They even told us not to pay this and that, and the loan did not go through. Then when Sunrun re-energized the house, it put a charge through a set of speakers, and it blew the system. They said they’d take care of it and they didn’t. But then, I'm 100% satisfied to go solar.

There was no up-front cost with Sunrun. Everything was installed out of sight and so forth, so I'm pleased with the installation. But I'm a little questioning the production right now. It seems to be a little erratic. The days that I would expect to see increases in the production have actually been decreased slightly, and I'm not quite sure why. I haven't been able to get good answers from Sunrun in that request. I asked for answers once and they told me that washing off the panels wasn't really critical, and yet I found that it was because I did wash them and saw a somewhat significant increase in production. So I was a little disappointed in the answer that I received. In the last few days, I've seen a reduction in the generation of solar and I'm not sure why, since the days are getting longer and the weather is clear. I'm not real pleased with the answers I get out of Sunrun. Other than that, I've been satisfied.

We had Sunrun installed in our rental property and our tenants are thrilled because their electric bill was so high that they actually had to go on a payment plan with the electric company, which was one reason we put solar panels on. But we were told that it was only gonna cost $152 extra a month. I sat down with my tenant and we said it's gonna benefit them and that we're gonna raise the rent $152 a month. She said it was no problem and we agreed on that. Then, I got the bill and it’s 159. I called and found out that the lower rate is only if I have it taken out automatically. So, we went ahead and had it taken out automatically but don't say 152 when it's 159. We would have raised the rent to 159. The other thing that made me a little unhappy was they told me I'm gonna need the solar panels cleaned periodically. I didn't think about that. That's another cost.

We called Sunrun and we found them really very good and worked with us very well. Once we talked to a representative at Home Depot, within a week's time, someone came to the house and enrolled us and the process got started. We were originally scheduled to have it done earlier but we went to Florida for four months and when we got back, everything started again, and it was rather quickly. However, the worst part of the whole thing was getting hooked up to the grid. It took so long. It was more Atlantic City Electric that held up the process of the inspection and the going forward to the grid. But once we were on the grid, everything seemed to go fine. Sunrun handled everything. Now, I only get an electric bill of around $6 and this is for about three months now. We went through the winter and the production was low and since about March, we sort of caught up.

It's great to go solar with Sunrun. I haven't had any concerns since it went live, so I’m very happy.

I would have solar companies come in and they would measure then they would say my roof is flat and that they can't put the system there. That happened three times and I stopped looking. Then a friend of mine referred me to Sunrun and she got a referral fee for that. They kept telling me if I refer someone else, they would give me the same $1,000 gift card. But if I signed up, I would get a $1,000 gift card, so I did. They could put it on a flat roof. They came through. However, it turned out very bad.

I'm very happy with Sunrun. The only thing I regret is not getting the memory along with the system. Especially during this time when we had the storm here in Texas. It was pretty bad and I had to rely on our provider, which was pretty rough. For those looking for solar, definitely consider the battery backup. Also, solar's not going to cover everything 100%. You will still have two bills. People are under the impression that once they got it, everything's free, that’s not true.

I had Sunrun install at my mother's ranch house which is situated in a very sunny area. It has 70 panels on the roof, which is a good amount. We're approaching our first year with it. In the summertime, we have no electric bills. It's an all-electric house, so the heat is electric in the wintertime. Then in wintertime, the bill has been about half of what we had been paying. But because we don't have summer bills, we were able to put their in-ground pool up and running again because the power usage is free in the summer.

We have an HOA who is a bit overbearing and they were very particular in how they wanted the conduit run. The installers were very accommodating and respectful, and it was minimal and smooth dealing with them. We are just finishing our first year with Sunrun and it's on my list to call them and get a report to see how we compared to excel over that year, to see if we had savings. They said that if we didn't have savings, they would cut a check for the difference. So, it would be times some multiplier.

The process with Sunrun was very easy but they didn't wanna go ahead with any plans until the roof was done. So, that held things up quite a bit, which was the most frustrating part. The point where we're doing the true-up is coming up probably in June or even July but we're happy that we're using solar and not some fossil fuel.

It was a good experience with Sunrun. Everything seems to be going all right.

Going solar is perfect. I love it. During summertime, my electric bill is down into single digits and it’s no more than $50 during wintertime. The people who came and did the installation told me I have the second largest personal solar system in the state of Florida. It still only took them two days to install it. They were amazing. They cleaned up and took care of the property. I had just a new roof installed and Sunrun said that for 25 years, if anything happens to the panels or the roof, it's covered under their warranty, which was why I went with them. I'm trying to get my neighbors to go with them too.

The enrollment was very easy and everything was explained very clearly. The rep was articulate and very astute. Everything was answered before I could get any questions out. Sunrun is one of the greatest benefits of my entire life. My bill was over $300 and now it's $84.

There are certain things that Sunrun has improved and they've been buying other companies. But there's still a lack. I noticed that there's these Generac generators, in case the power goes out, and in our area it’s been going out at times. And who will be without any power? Of course nobody. To make an improvement on that is on the company. It takes money to make money, of course. Other than that, I'm really satisfied. I wish other people could see it the way I see it so we can improve things. And there's been a lack of our people trying to improve our world. This is the time. So I really thank Sunrun for their help and for the improvement of life that we've done in our lifetime.

During the installation, there were a lot of snafu. I wasn’t really satisfied. Sometimes you think they relaxed, but they don't relax because that's their job. A very good example was when they built those stainless tubing on top. Those tubing are the lines that connect to your box. I told them that even if they build exhaust, they're most of the time stainless. Meaning they're stainless in color and in Fremont, you can't do that. You need to paint them. It's for safety issue because sometimes, it will distract helicopters and airplane. Unfortunately, they didn’t paint it, and I only found out about it when the building person from Fremont went to sign off. He said it couldn’t pass.

It took a month to get operational. But the installation crew was efficient and were very friendly people. We saw the benefits last summer. Sunrun has a website and they send us the monthly reports. I'm happy with it.

I had very good interactions with Sunrun. It took a few months before my bills went down. But now, they are much lower than they were before.

I wish I got more panels but Sunrun couldn't put them up on the roof because I'm joined with somebody else. So, there are rules and regulations, and where they can put them. But I notice the difference. I get this thing every month from Comm Ed. It shows, “Well, here are all of your neighbors, and here's the good neighbors, and you're just great!” So, I know I'm using less electricity from them.

Sunrun started the process during COVID, so we were on start, stop, start, stop. Then the system got activated early to late fall. But now, our electric use has just skyrocketed, so we're paying several hundred dollars more by the time we pay Sunrun and Green Mountain Power. Sunrun came and said they're good. The electric company also came and said they're good. But they all looked at our bills and said they don't understand what's going on. So, we have called an electrician to try and see if he could figure out what's going on. We have been paying a lot since last November and the bill started skyrocketing in December, so we were thinking it was because of the Christmas lights and trees. But it has continued.

My sales guy from Sunrun was knowledgeable and confident. He knew what he was talking about and he answered all my questions. Also, it never felt like he was pushing it. It just felt like he was trying to help and it was a worthwhile endeavor. Then, the installation was great. The guys that were at my house were fantastic and they were tidy. I appreciated talking to them.

Enrolling with Sunrun was a good thing. But it hasn't been good lately. I had a damaged roof that had to be repaired in February. Sunrun refused to come out and repair it so I had to pay for it. I am not paying Sunrun another dime until they talk to me. They were supposed to contact me over two months ago and they haven't done it yet. And every time I call, I get the runaround.

I have four houses in California that have solar systems installed by Sunrun. The people that worked on those were very professional. We never called them back for a problem so it’s very good. I'm very satisfied. The only thing was I was told that if I referred somebody, I could get a referral fee. I didn't get that referral fee for the one in Las Vegas.

Sunrun's reps were all excellent. They couldn't have been nicer. They're very patient. They explained everything very clearly. They worked as they came, put up everything quickly, and they were very efficient. I really like them. We got another property after that that they put the panels on. These are both in the same community. The way they work with Green Mountain Power is very efficient.

The sales rep with Sunrun was cool but I haven't seen him anymore. I needed to know more information about the solar service. Customer service sucked. When I need to know some information, it’s very hard to get. Sunrun ain’t gonna tell you anything. I got a Sunrun bill and still ComEd would hit me sometime. I need someone to talk to about what I've been saving since I started. I'm still a little in the dark.

Searching for solar panel companies, I did a lot of research and a few different lists mentioned Sunrun. I thought, “Okay. They've got a good reputation on three different lists.” I contacted them and let them know what I needed. They sent their representative out to give me an estimate on the solar panels on the roof then we talked about financing. I chose Sunrun over other companies and initially, the process went very well. The project manager came out to look at the house and go over my monthly electrical costs so she could put together an estimate for me. She was friendly and easy to work with. I thought she would be my project manager for the entire project, but that turned out not to be the case.

A sales rep came out and went over things with me. He was good and I liked what he was saying. The installers let me know they're gonna be out there and they went ahead and did what they had to do. The first design that they had was better than what I got now. What I thought they were going to put up there was not what went up because they said the city would not allow it. Right now, I would like for it to be a little bit different because the appearance of my house from outside doesn't look too good. The panels are mostly to one side of the house.

I have recently purchased my home in Jan 2021. I took over the contract from the previous owners. Since buying my home I have not received any energy from Sunrun's solar panels and have to still pay them, along with ConEd. It has been 5 months and I am calling every week, no one calls me back although every time I call they say someone will call me back within 2 weeks. It's so ridiculous and unbelievable, being a new and first-time homeowner my number one issue has been with SunRUN. I do not recommend them to ANYONE.

The installation was good. I really like their service and I’m totally satisfied.

Enrollment was okay, but I was not too happy with the results. I never saw the benefit of the consumption. I was overpaying for a couple of months and I still don't see the savings because they promised that my regular City bill would be around $15 a month. It's never been $15. I'm still paying the same amount with the City bill and I still have to pay Sunrun's fee. I escalated to a supervisor from the sales team that came to my house and all he did was ignore me. I have all proof in an email that I sent to customer service and to himself. He never replied to me.

There was a little hiccup during the installation of our solar system. I have a metal roof and they weren't hitting the purlins underneath. They were denting up the roof. They had to go back and reengineer things and got them trimmed out. Also, we're doing the lights in their warehouse in the office. They hadn't paid for them yet and we're just trying to see where that is.

Everything is perfect with Sunrun. One neighbor put it at his house and then he recommend it. I can recommend it to other people too. I'm very satisfied right now.

The guy who did the installation was very quick and professional. He cleaned up good and did everything alright. Since I went solar, my savings is about $30 a month so it’s good. People stop here at the house and ask me about Sunrun and I tell them that it had awards. It is good.

I called Sunrun and spoke with Christopher, a sales rep. I told him the size of my house and he pulled it up on satellite. He saw what it looked like and where it was. I also called the other local solar companies and told them what I wanted but they never called me back. Christopher, however, did and he gave me a proposal within a few days. He also told me what to expect. The system installation was done in the summertime while I was in my summer home. Christopher told me that I would probably now only get one bill a year from my old power company but I haven't yet.

It took one day to put our solar panels up. They're doing all right. Now, our light bill is a heck of a lot lower than the one we had before. We also never lost power even in the freeze that we had.

The installation was great. They were quiet, and it was efficient. Everything is good. I'm also saving money and not wasting as much energy. Sunrun is a great idea. People should do it.

Going solar seems to be good since we're not having to pay anything and we hope it's going to continue. It's been a year and when we got the solar panels from Sunrun, it was hot weather and it took a while for it to get to where it is now. We were happy with all the people. The man who came out and sold this to us was very honest. He sold us extra panels but the right amount, so we don’t have to pay any taxes or fees. I'm waiting on the electric bill to see if it's gonna continue to be like that.

Sunrun's crew answered all our questions and cleaned up well. We only started last summer so we didn't get a full effect of everything yet. But we have had so much fun and good production of electricity that our bill has already dropped for the past two months. So far, it’s good.

The whole process with Sunrun was outstanding. Going solar has saved my life. My last bill went from 200 and some dollars to $40. If my co-worker becomes a homeowner, I will be referring him to Sunrun. That will be his first purchase after he purchases a home.

I had Sunrun in my old house. The enrollment was great both that time and this recent time. I would recommend Sunrun to anybody. It would save them lots of money.

Sunrun was a bigger company and I like them. The enrollment was easy. The installation crew laid out the panels very nicely. They even put a screen to prevent the birds from going underneath the panels. I'm satisfied with Sunrun.

The salesman came here and explained to me what they have in the system. Based on that, I was convinced with Sunrun, and I used it. I'm very satisfied.

I asked the salesman, he answered. And he had proof that still holds true to this day. I don't feel like I'm cheated. I get my questions answered and not left in the cold. I have follow-up and follow through, and that's what a solar company needs. It's not like, “Well, I'm gonna sell you a car and then I'm out of there.” That's not what happens Sunrun. That's what is important with solar. It's not the equipment that sits on your roof, it's the questions that get answered. And it's the people that hold my hand afterwards, when I get scared, and my neighbors say I made a big mistake. When they say, “Hey, you got your bill, let me help you understand it. Put a heater out there, so you don't waste the gas because the gas isn't solar.” It's the things they tell me. To this day, I can still call the salesman when I get my true up and say, “What's going on?” And he answers me, so I don't feel like an idiot. I've since referred all of my friends to the salesperson.

Everything with Sunrun went great. I didn't have a normal roof and I had roof windows. There were a couple of other issues. But everything got taken care of. My electric bill last month was $4.95 and that’s the electric company’s charge.

The installers of Sunrun were wonderful throughout the entire thing. The installation was a bit noisy. It scared our dogs. But outside of that, they came in the morning and they were done by 3 o'clock. They were great people. I was very satisfied.

It's now OVER 6 YEARS LATER and we pay over $1,500 yearly in trueup bills in addition to our SunRun monthly bill. SunRun has Tesla batteries but THEY WON'T WORK ON OUR "OLD" SYSTEM!!! SunRun refuses to retrofit our system to work with a battery or replace our system to one that is compatible with their battery AND they will not remove our system saying they are within their contracted agreement. EVERY TIME we ask for something in writing regarding all of the continued battery promises initially and over the six years, they won't put it in writing.

I had one guy go to my house and enrolling was good. Installation was good too. All in all, I'm good with going solar.

After we were with the Sunrun sales lady, within a month, there was a guy who came out here, looked over the roof and made sure that it would work for their solar stuff. The next month, they were out here installing it. They took the longest time. When they installed it, I was waiting for the electric company to put in their meters and verify everything. It had to go through the state, had to verify that it was okay. And then the power company had to verify that it would work on the grid without causing interruptions. And then they had to eventually change the meter out. We started in February, and it was on by the first week of July. Overall, it was a good experience. My electric bill is only $25 a month. That’s the greatest part. We were paying 190 to 200 a month. The lowest amount that they can do was 26.50. So just the service and recovery fee that they charge. Sunrun is a good company and they stand behind their stuff.

I had spoken to people at Sunrun a couple of times about battery backup. No one has ever gotten back to me, so I don't know where they are with it. Other than that, the installers were excellent. They did exactly what they said they would do. There was never a point of disappointment. It also looks like last year, I had one bill that was greater than just a line charge. This year, I don't think I'm gonna have any. I love not paying the electric company.

We have met with some other providers and we felt Sunrun was our best choice. They were straightforward with the process. Everything went the way they explained it to us with no issues. The enrollment process was very organized, and it was the same thing with the installation. The installers told us when they would be there and how long it would take. Everything went smooth. I'm just getting charged a service fee right now. And since our house is new and it's insulated well, my true-up has gone down significantly the last couple of months because we haven't been running the AC. But yet, the sun has been out, so we're getting more forward than what we're using. I'm extremely satisfied.

Sunrun is something that everybody needs to know about. They make you feel much better and proud of what you did. I wish I did it sooner.

I've seen the benefits of switching to solar in the summertime but in the wintertime, I don’t. In the summertime, I got an $85.51 bill from Sunrun and a $15 bill from Gas and Electric that came up to $100. I was paying about $110 a month. I don't understand the billing. In one month, it would be 51 and 41 the next. Then, it’d be back up to 51. And not a cloud in the sky and it’s 93 degrees outside.

We've been considering solar for a while. We went to Costco one day and happened to see one of Sunrun's reps. We got some information from them, and we just went from there. Costco generally provides good services and products. So, any partner of Costco must be good too. The installers were an excellent and very fun crew. They had no problem in explaining what was going on. And they were super quick. They cleaned up any messes that were created in the process. Our rep, Melissa, whenever we were discussing the build-out, she looked through information. And I specifically designed a system that would provide a bit of overage. I can now go from $160 per month to $7 per a month.

After looking at the initial design and being concerned their design didn't take into account a very large tree on my property, I was assured by the sales team that it wasn't a problem and shouldn't affect system performance, and would be fixable. After 2 years, the system is severely underperforming (about 50% of the guaranteed output). Besides the hundreds of dollars they'll owe me in underage, there is apparently little incentive for Sunrun to fix the poorly designed system. Their system, at current performance that they won't fix, effectively charges me $0.22/kWh, when power supplier is closer to $0.04/kWh.

Sunrun was a bigger company than some of the other ones. The installation process was super simple. It was minimal effort. It was donce decently and everything looks good. The salesperson who did it was good. I'm very satisfied.

Enrolling with Sunrun was very good and easy. The installers were very knowledgeable and pleasant. The eight panels that were recommended are working well. My electric bill is nil. I am very satisfied.

Sunrun was doing a partnership with Costco as far as advertising and products there and at the time, I talked to their rep. I also ended up talking to several other companies and I went with Sunrun because I trust Costco. The enrollment process was not too complicated and I found it easy to understand, to follow along, and to know what steps were next. Every single person that handled each step always explained what was coming next and what to expect when they handed me off to the next one. Then from there, I also had a very smooth communication with the next rep. Since the panels were installed, I'm not worried about my electrical bill and I know what it's going to be every month. We can plan on it and budget for it, so that's a big help.

My energy usage has jumped nearly 3 times normal after the system was installed. I have tried to contact Sunrun numerous times and received responses from their customer service ranging from obstinance to apathy. There is absolutely no oversight agency that enforces regulations or punishment if they don't honor their end of the agreement. Do not be sold one of the these systems by a slick salesman. Avoid Sunrun at all costs.

I'll try to be brief, but anyone reading this should avoid Sunrun at all costs. They're garbage. My family installed these panels a few years ago. They worked for a couple of years, and then stopped. For 2+ years these panels have produced Z-E-R-O electricity. The Sunrun person has literally just strung my family along for 2+ years, claiming replacement panels are on the way. Clearly, they are not. Nothing scheduled. No desire to do anything.

When I requested a quote from SunRun I laid out very specifically that I wanted a 10KWH Solar System with 2 Tesla Batteries. What I got was 2 Tesla Batteries, 10KW in Panels and 7.6KW in Inverters. Of Course I did not know that Sunrun was going to claim this as a 10KWH system, which it is not. It is an efficient 7.6KWH system.

SHORT VERSION: Locked me into 20-year lease before I even had somebody measure my roof. It was described as a form to authorize further work to get a more detailed system design (send out a measurer to my house), but in it was the 20-year lease contract. I started asking detailed questions anyone doing a long-term contract should ask, didn't get answers, looked further, and saw what I had unknowingly agreed to.

1. Original salesman first told us it made no sense to buy instead of leasing. When we crunched the numbers and decided to buy, he said he agreed buying makes the most sense. Nice, but definitely a snake oil salesman vibe.

I read the reviews. I cancelled the contract few days after signing but they are charging me $1200 for cancellation. They are very bad company with bad ethics. They show A+ in BBB but they actually buy the rating which is outrageous. My good Advice is not go with them. Their sale person will catch you if you are in Costco or any other store. Very Bad Experience.

Needed new roof so panels had to be removed. Rep tried to jack me for 400% of the price in the contract. 20 minutes of arguing. 3 months of begging. Scheduled reinstall, crew didn’t show. Scheduled 2nd reinstall, crew didn’t show. No calls, emails, nothing. Now they’re taking money without my consent that I paid for animal guards. I’ve been without panels since December so I guess they think I won’t be needing animal guards and the pot of money is too tempting. Can’t get someone to talk to who speaks English or knows what to do. Truly a surreal experience.

In December of 2019 a Horizon/Sunrun sales rep met with my wife and I at our home (**) and reviewed each one of our Edison Bills. The rep stated 10 panels would be more than enough to generate the needed power for our home and stated we would be in a surplus. We signed that night as we had to in order to "lock in a lower rate" and to receive their $500.00 check incentive for new customer. We cancelled the next day after further review because their rate would increase 3% each year while the value of the panels would decrease.

Inherited our system and contract when we purchased our current home in 2013. Had not dealt with solar prior to moving to here, and were required to assume the contract in order to purchase the home. Solar bills have been extremely high and do not cover our normal electric usage. The Kwh rates on the contract are much higher than the current Kwh rates from the utility, and are escalating at 2.9% annually. We pay upwards of $400/month during the summer to Sunrun and still have a true-up bill exceeding $700 per year.

I had my system installed in 2012, so I have tons of data to support what I am saying. Unfortunately, I feel like I was an early adopter to this technology for residential use. I pay for what my panels produce. My rate goes up annually through the term of a 20 year contract. They maintain the system and what I don't use is 'sold back to the grid'. Salesman sold hard on the 'savings' that the system would create by not paying the ridiculous Tier 3 rates from SCE. I now pay more than SCE Tier 3 rates for every KwH that my system produces, but I sell the energy I don't use back at Tier 1 or less. I really only noticed this after an extensive deep dive into my costs.

Had a system with battery backup installed. Paid over $43k for the system, right off the bat it was not working. Lost almost a month with no power while they ordered new parts. A year later and we are having the same issue once again. Hasn’t produced power since January. I called them and they were surprised. So much for monitoring our system. Asked to have it expedited, can’t even send a tech out till late April. Customer service is a non existent. They promise the world when they’re selling you and quickly disappear afterwards. Costco should be embarrassed to be affiliated with such a company.

Sunrun has sent their roof repair people twice, and the roof is still leaking. Sunrun is giving me the run around saying that they are self insured and the claims go through a company called Sedgwick. In short, 4 years later they are still refusing to fix their mistakes, and I have a huge tarp on my roof covering the solar panels, needless to say the panels are not producing because they are covered. My recommendation, if you cannot go with any other company other than Sunrun, avoid solar, or wait for a more reputable solar company.

Continual delays in getting our home solar system up and running. Multiple delays after initial system install. Into the third month since install now, still without working solar power. This has been one of the worst decisions we have made. All of the solar credit that we would have accumulated during the winter months for credit in future months has now gone by...no solar generated, no credits available...and summer is coming! Beware solar!

The company sent me a email close to a week after my submission here stating the repair would be done April 1st. I got a call on 5-4 from my wife saying they had a tech out and fixed the inverter that day. I currently am waiting to see how honest, and accurate their promised credits will be for months of underproduction, and inconvenience. If I had time to see if, and how they live up to supplying us with a decent credit I may have considered 3 stars. The panels work well, when they are working. However the amount of time it has taken for the issue to get fixed, and the amount of people that have promised to do so, I would not go over 3 stars.

Sunrun installed a unit mid December, we didn't get a permission to operate until the first week of February. Our contract was for solar system that produced 8.51 kw and what was installed has produced at its it's best 4.1 kw. We have two Tesla batteries, they have not been charging at all and are currently at 31%. The unit has been in standby mode going on 2 weeks.

Sunrun contacted me today and resolved both issues. The customer service representative was responsive and concerned about my experience. We have scheduled a date for repair and I was credited for the lost power production. I could not ask for a better resolution. Thank you.

I have had my system for over 10 years now. For the first 8+ years our system was generating perfectly fine, as of 2019 it went downward. We were promised 8500+ KWT annually, in 2019 only generated about 3000 kwt, 2020 about 6000 kwt. I have been trying to reach out to Sunrun customer service since Oct 2020 to set up a technician appointment, haven't been successful. I send another email regarding my concern, finally I got an email saying that my system is performing ok, if we send a tech it will cost me $90 an hour. We have called Edison, they said that system is not generating the way it use to, "Call your solar company".

Hello, back in December Sunrun changed the billing format and the new format does not support all the information needed or that should be a bill. For example a normal bill "should show" all the necessary information like the Billing Period, Solar Production Start Reading, Solar Production End Reading, Solar Electricity Produced in the Month, and the Average Monthly Production! I am very disappointed with the newer billing format because it doesn't show any of this information, and it should! Please revise the billing format to the way it was, previous to December. See image attached of my Nov bill, this is what a bill should look like! Thank you. Rick **, La Mesa, CA.

Purchased my home in 2017. The house already had Sunrun solar so I was forced to take over the lease. Payments were a bit high but I figured it would just offset my electric bill. Hahahaha, yeah right. My electric bill is higher now than ever before. I get a yearly bill around $1800 every Oct for my yearly usage. That avgs $150 a month. So with the solar lease at $185/mo plus my electric bill, my total electric bill avgs $335 a month (my house is 2200 sq ft). Never paid that much on any house I've owned EVER!! Jan 2020, I call customer service, they say they will review my account and ask for my last 12 electric bills. I send them, 4 months go by, nothing. I call them, they say they are still working on it.

Sunrun installed a PPA on my mother's shake roof. The roof was in need of repair and replacement at the time of install. The sales rep told my mother not to worry that when she had the financing for replacing the roof they would do so for $500. There is nothing in the contract that they had her sign that shows this and we have been trying to get this issue resolved for over 4 months.

I signed up for solar back in late October 2019. I had it installed in early March. So far so good. They told me after that it would take 2 weeks for inspection by the village and another 2 weeks for approval from ComEd. Then covid hit the world and seems like Sunrun's systems must of went down since no one was answering or following up with me. If not for David the sales rep, I would never get thru to anyone. When I finally got thru to someone, they tried using covid as an excuse as to the hold up on the city inspection. They tried to say the city was not doing inspections due to covid. I work for a roofing company, so I believed them. After a few months of waiting and seeing my newly installed panels not take advantage of the summer sun, I called the city to see if I as a homeowner could get them to do an inspection.

Updated on 06/20/2021: I complained the last time and they fixed it. It was a bunch of naive customer service who didn't know what they were saying and I had to wait for a supervisor to call within two days. Even with that there was no assurance the supervisor will call. I called the last time and the customer service was great and provided me with me a lot of information. I must commend them for that, they listen to customer complaints and fix them.

Do not do not go through Sunrun. They are horrible. The customer service is so bad. This all started in August of 2020. Everything is suppose to be up and running but my solar is still not working and all they do is give you the run around. It’s not worth the headache. Do not do through them. They do not return calls and customer service is horrible. You can’t get any help. Even the case manager does not help. Please do your homework on solar companies. I wish I would of. I will be contacting my lawyer. They will have a lawsuit on their hands soon.