Sunrun Reviews

I wish I got more panels but Sunrun couldn't put them up on the roof because I'm joined with somebody else. So, there are rules and regulations, and where they can put them. But I notice the difference. I get this thing every month from Comm Ed. It shows, “Well, here are all of your neighbors, and here's the good neighbors, and you're just great!” So, I know I'm using less electricity from them.

Sunrun started the process during COVID, so we were on start, stop, start, stop. Then the system got activated early to late fall. But now, our electric use has just skyrocketed, so we're paying several hundred dollars more by the time we pay Sunrun and Green Mountain Power. Sunrun came and said they're good. The electric company also came and said they're good. But they all looked at our bills and said they don't understand what's going on. So, we have called an electrician to try and see if he could figure out what's going on. We have been paying a lot since last November and the bill started skyrocketing in December, so we were thinking it was because of the Christmas lights and trees. But it has continued.

Enrolling with Sunrun was a good thing. But it hasn't been good lately. I had a damaged roof that had to be repaired in February. Sunrun refused to come out and repair it so I had to pay for it. I am not paying Sunrun another dime until they talk to me. They were supposed to contact me over two months ago and they haven't done it yet. And every time I call, I get the runaround.

My sales guy from Sunrun was knowledgeable and confident. He knew what he was talking about and he answered all my questions. Also, it never felt like he was pushing it. It just felt like he was trying to help and it was a worthwhile endeavor. Then, the installation was great. The guys that were at my house were fantastic and they were tidy. I appreciated talking to them.

I have four houses in California that have solar systems installed by Sunrun. The people that worked on those were very professional. We never called them back for a problem so it’s very good. I'm very satisfied. The only thing was I was told that if I referred somebody, I could get a referral fee. I didn't get that referral fee for the one in Las Vegas.

Sunrun's reps were all excellent. They couldn't have been nicer. They're very patient. They explained everything very clearly. They worked as they came, put up everything quickly, and they were very efficient. I really like them. We got another property after that that they put the panels on. These are both in the same community. The way they work with Green Mountain Power is very efficient.

A sales rep came out and went over things with me. He was good and I liked what he was saying. The installers let me know they're gonna be out there and they went ahead and did what they had to do. The first design that they had was better than what I got now. What I thought they were going to put up there was not what went up because they said the city would not allow it. Right now, I would like for it to be a little bit different because the appearance of my house from outside doesn't look too good. The panels are mostly to one side of the house.

Searching for solar panel companies, I did a lot of research and a few different lists mentioned Sunrun. I thought, “Okay. They've got a good reputation on three different lists.” I contacted them and let them know what I needed. They sent their representative out to give me an estimate on the solar panels on the roof then we talked about financing. I chose Sunrun over other companies and initially, the process went very well. The project manager came out to look at the house and go over my monthly electrical costs so she could put together an estimate for me. She was friendly and easy to work with. I thought she would be my project manager for the entire project, but that turned out not to be the case.

The sales rep with Sunrun was cool but I haven't seen him anymore. I needed to know more information about the solar service. Customer service sucked. When I need to know some information, it’s very hard to get. Sunrun ain’t gonna tell you anything. I got a Sunrun bill and still ComEd would hit me sometime. I need someone to talk to about what I've been saving since I started. I'm still a little in the dark.

I have recently purchased my home in Jan 2021. I took over the contract from the previous owners. Since buying my home I have not received any energy from Sunrun's solar panels and have to still pay them, along with ConEd. It has been 5 months and I am calling every week, no one calls me back although every time I call they say someone will call me back within 2 weeks. It's so ridiculous and unbelievable, being a new and first-time homeowner my number one issue has been with SunRUN. I do not recommend them to ANYONE.

The installation was good. I really like their service and I’m totally satisfied.

Enrollment was okay, but I was not too happy with the results. I never saw the benefit of the consumption. I was overpaying for a couple of months and I still don't see the savings because they promised that my regular City bill would be around $15 a month. It's never been $15. I'm still paying the same amount with the City bill and I still have to pay Sunrun's fee. I escalated to a supervisor from the sales team that came to my house and all he did was ignore me. I have all proof in an email that I sent to customer service and to himself. He never replied to me.

There was a little hiccup during the installation of our solar system. I have a metal roof and they weren't hitting the purlins underneath. They were denting up the roof. They had to go back and reengineer things and got them trimmed out. Also, we're doing the lights in their warehouse in the office. They hadn't paid for them yet and we're just trying to see where that is.

Everything is perfect with Sunrun. One neighbor put it at his house and then he recommend it. I can recommend it to other people too. I'm very satisfied right now.

The guy who did the installation was very quick and professional. He cleaned up good and did everything alright. Since I went solar, my savings is about $30 a month so it’s good. People stop here at the house and ask me about Sunrun and I tell them that it had awards. It is good.

I called Sunrun and spoke with Christopher, a sales rep. I told him the size of my house and he pulled it up on satellite. He saw what it looked like and where it was. I also called the other local solar companies and told them what I wanted but they never called me back. Christopher, however, did and he gave me a proposal within a few days. He also told me what to expect. The system installation was done in the summertime while I was in my summer home. Christopher told me that I would probably now only get one bill a year from my old power company but I haven't yet.

Going solar seems to be good since we're not having to pay anything and we hope it's going to continue. It's been a year and when we got the solar panels from Sunrun, it was hot weather and it took a while for it to get to where it is now. We were happy with all the people. The man who came out and sold this to us was very honest. He sold us extra panels but the right amount, so we don’t have to pay any taxes or fees. I'm waiting on the electric bill to see if it's gonna continue to be like that.

The installation was great. They were quiet, and it was efficient. Everything is good. I'm also saving money and not wasting as much energy. Sunrun is a great idea. People should do it.

It took one day to put our solar panels up. They're doing all right. Now, our light bill is a heck of a lot lower than the one we had before. We also never lost power even in the freeze that we had.

The whole process with Sunrun was outstanding. Going solar has saved my life. My last bill went from 200 and some dollars to $40. If my co-worker becomes a homeowner, I will be referring him to Sunrun. That will be his first purchase after he purchases a home.

Sunrun's crew answered all our questions and cleaned up well. We only started last summer so we didn't get a full effect of everything yet. But we have had so much fun and good production of electricity that our bill has already dropped for the past two months. So far, it’s good.

I had Sunrun in my old house. The enrollment was great both that time and this recent time. I would recommend Sunrun to anybody. It would save them lots of money.

Sunrun was a bigger company and I like them. The enrollment was easy. The installation crew laid out the panels very nicely. They even put a screen to prevent the birds from going underneath the panels. I'm satisfied with Sunrun.

The salesman came here and explained to me what they have in the system. Based on that, I was convinced with Sunrun, and I used it. I'm very satisfied.

I asked the salesman, he answered. And he had proof that still holds true to this day. I don't feel like I'm cheated. I get my questions answered and not left in the cold. I have follow-up and follow through, and that's what a solar company needs. It's not like, “Well, I'm gonna sell you a car and then I'm out of there.” That's not what happens Sunrun. That's what is important with solar. It's not the equipment that sits on your roof, it's the questions that get answered. And it's the people that hold my hand afterwards, when I get scared, and my neighbors say I made a big mistake. When they say, “Hey, you got your bill, let me help you understand it. Put a heater out there, so you don't waste the gas because the gas isn't solar.” It's the things they tell me. To this day, I can still call the salesman when I get my true up and say, “What's going on?” And he answers me, so I don't feel like an idiot. I've since referred all of my friends to the salesperson.

The installers of Sunrun were wonderful throughout the entire thing. The installation was a bit noisy. It scared our dogs. But outside of that, they came in the morning and they were done by 3 o'clock. They were great people. I was very satisfied.

Everything with Sunrun went great. I didn't have a normal roof and I had roof windows. There were a couple of other issues. But everything got taken care of. My electric bill last month was $4.95 and that’s the electric company’s charge.

It's now OVER 6 YEARS LATER and we pay over $1,500 yearly in trueup bills in addition to our SunRun monthly bill. SunRun has Tesla batteries but THEY WON'T WORK ON OUR "OLD" SYSTEM!!! SunRun refuses to retrofit our system to work with a battery or replace our system to one that is compatible with their battery AND they will not remove our system saying they are within their contracted agreement. EVERY TIME we ask for something in writing regarding all of the continued battery promises initially and over the six years, they won't put it in writing.

After we were with the Sunrun sales lady, within a month, there was a guy who came out here, looked over the roof and made sure that it would work for their solar stuff. The next month, they were out here installing it. They took the longest time. When they installed it, I was waiting for the electric company to put in their meters and verify everything. It had to go through the state, had to verify that it was okay. And then the power company had to verify that it would work on the grid without causing interruptions. And then they had to eventually change the meter out. We started in February, and it was on by the first week of July. Overall, it was a good experience. My electric bill is only $25 a month. That’s the greatest part. We were paying 190 to 200 a month. The lowest amount that they can do was 26.50. So just the service and recovery fee that they charge. Sunrun is a good company and they stand behind their stuff.

I had one guy go to my house and enrolling was good. Installation was good too. All in all, I'm good with going solar.

We have met with some other providers and we felt Sunrun was our best choice. They were straightforward with the process. Everything went the way they explained it to us with no issues. The enrollment process was very organized, and it was the same thing with the installation. The installers told us when they would be there and how long it would take. Everything went smooth. I'm just getting charged a service fee right now. And since our house is new and it's insulated well, my true-up has gone down significantly the last couple of months because we haven't been running the AC. But yet, the sun has been out, so we're getting more forward than what we're using. I'm extremely satisfied.

I had spoken to people at Sunrun a couple of times about battery backup. No one has ever gotten back to me, so I don't know where they are with it. Other than that, the installers were excellent. They did exactly what they said they would do. There was never a point of disappointment. It also looks like last year, I had one bill that was greater than just a line charge. This year, I don't think I'm gonna have any. I love not paying the electric company.

We've been considering solar for a while. We went to Costco one day and happened to see one of Sunrun's reps. We got some information from them, and we just went from there. Costco generally provides good services and products. So, any partner of Costco must be good too. The installers were an excellent and very fun crew. They had no problem in explaining what was going on. And they were super quick. They cleaned up any messes that were created in the process. Our rep, Melissa, whenever we were discussing the build-out, she looked through information. And I specifically designed a system that would provide a bit of overage. I can now go from $160 per month to $7 per a month.

I've seen the benefits of switching to solar in the summertime but in the wintertime, I don’t. In the summertime, I got an $85.51 bill from Sunrun and a $15 bill from Gas and Electric that came up to $100. I was paying about $110 a month. I don't understand the billing. In one month, it would be 51 and 41 the next. Then, it’d be back up to 51. And not a cloud in the sky and it’s 93 degrees outside.

Sunrun is something that everybody needs to know about. They make you feel much better and proud of what you did. I wish I did it sooner.

After looking at the initial design and being concerned their design didn't take into account a very large tree on my property, I was assured by the sales team that it wasn't a problem and shouldn't affect system performance, and would be fixable. After 2 years, the system is severely underperforming (about 50% of the guaranteed output). Besides the hundreds of dollars they'll owe me in underage, there is apparently little incentive for Sunrun to fix the poorly designed system. Their system, at current performance that they won't fix, effectively charges me $0.22/kWh, when power supplier is closer to $0.04/kWh.

Enrolling with Sunrun was very good and easy. The installers were very knowledgeable and pleasant. The eight panels that were recommended are working well. My electric bill is nil. I am very satisfied.

Sunrun was a bigger company than some of the other ones. The installation process was super simple. It was minimal effort. It was donce decently and everything looks good. The salesperson who did it was good. I'm very satisfied.

Sunrun was doing a partnership with Costco as far as advertising and products there and at the time, I talked to their rep. I also ended up talking to several other companies and I went with Sunrun because I trust Costco. The enrollment process was not too complicated and I found it easy to understand, to follow along, and to know what steps were next. Every single person that handled each step always explained what was coming next and what to expect when they handed me off to the next one. Then from there, I also had a very smooth communication with the next rep. Since the panels were installed, I'm not worried about my electrical bill and I know what it's going to be every month. We can plan on it and budget for it, so that's a big help.

My energy usage has jumped nearly 3 times normal after the system was installed. I have tried to contact Sunrun numerous times and received responses from their customer service ranging from obstinance to apathy. There is absolutely no oversight agency that enforces regulations or punishment if they don't honor their end of the agreement. Do not be sold one of the these systems by a slick salesman. Avoid Sunrun at all costs.

I'll try to be brief, but anyone reading this should avoid Sunrun at all costs. They're garbage. My family installed these panels a few years ago. They worked for a couple of years, and then stopped. For 2+ years these panels have produced Z-E-R-O electricity. The Sunrun person has literally just strung my family along for 2+ years, claiming replacement panels are on the way. Clearly, they are not. Nothing scheduled. No desire to do anything.

When I requested a quote from SunRun I laid out very specifically that I wanted a 10KWH Solar System with 2 Tesla Batteries. What I got was 2 Tesla Batteries, 10KW in Panels and 7.6KW in Inverters. Of Course I did not know that Sunrun was going to claim this as a 10KWH system, which it is not. It is an efficient 7.6KWH system.

SHORT VERSION: Locked me into 20-year lease before I even had somebody measure my roof. It was described as a form to authorize further work to get a more detailed system design (send out a measurer to my house), but in it was the 20-year lease contract. I started asking detailed questions anyone doing a long-term contract should ask, didn't get answers, looked further, and saw what I had unknowingly agreed to.

1. Original salesman first told us it made no sense to buy instead of leasing. When we crunched the numbers and decided to buy, he said he agreed buying makes the most sense. Nice, but definitely a snake oil salesman vibe.

I read the reviews. I cancelled the contract few days after signing but they are charging me $1200 for cancellation. They are very bad company with bad ethics. They show A+ in BBB but they actually buy the rating which is outrageous. My good Advice is not go with them. Their sale person will catch you if you are in Costco or any other store. Very Bad Experience.

Needed new roof so panels had to be removed. Rep tried to jack me for 400% of the price in the contract. 20 minutes of arguing. 3 months of begging. Scheduled reinstall, crew didn’t show. Scheduled 2nd reinstall, crew didn’t show. No calls, emails, nothing. Now they’re taking money without my consent that I paid for animal guards. I’ve been without panels since December so I guess they think I won’t be needing animal guards and the pot of money is too tempting. Can’t get someone to talk to who speaks English or knows what to do. Truly a surreal experience.

In December of 2019 a Horizon/Sunrun sales rep met with my wife and I at our home (**) and reviewed each one of our Edison Bills. The rep stated 10 panels would be more than enough to generate the needed power for our home and stated we would be in a surplus. We signed that night as we had to in order to "lock in a lower rate" and to receive their $500.00 check incentive for new customer. We cancelled the next day after further review because their rate would increase 3% each year while the value of the panels would decrease.

Inherited our system and contract when we purchased our current home in 2013. Had not dealt with solar prior to moving to here, and were required to assume the contract in order to purchase the home. Solar bills have been extremely high and do not cover our normal electric usage. The Kwh rates on the contract are much higher than the current Kwh rates from the utility, and are escalating at 2.9% annually. We pay upwards of $400/month during the summer to Sunrun and still have a true-up bill exceeding $700 per year.

I had my system installed in 2012, so I have tons of data to support what I am saying. Unfortunately, I feel like I was an early adopter to this technology for residential use. I pay for what my panels produce. My rate goes up annually through the term of a 20 year contract. They maintain the system and what I don't use is 'sold back to the grid'. Salesman sold hard on the 'savings' that the system would create by not paying the ridiculous Tier 3 rates from SCE. I now pay more than SCE Tier 3 rates for every KwH that my system produces, but I sell the energy I don't use back at Tier 1 or less. I really only noticed this after an extensive deep dive into my costs.

Had a system with battery backup installed. Paid over $43k for the system, right off the bat it was not working. Lost almost a month with no power while they ordered new parts. A year later and we are having the same issue once again. Hasn’t produced power since January. I called them and they were surprised. So much for monitoring our system. Asked to have it expedited, can’t even send a tech out till late April. Customer service is a non existent. They promise the world when they’re selling you and quickly disappear afterwards. Costco should be embarrassed to be affiliated with such a company.

Sunrun has sent their roof repair people twice, and the roof is still leaking. Sunrun is giving me the run around saying that they are self insured and the claims go through a company called Sedgwick. In short, 4 years later they are still refusing to fix their mistakes, and I have a huge tarp on my roof covering the solar panels, needless to say the panels are not producing because they are covered. My recommendation, if you cannot go with any other company other than Sunrun, avoid solar, or wait for a more reputable solar company.

Continual delays in getting our home solar system up and running. Multiple delays after initial system install. Into the third month since install now, still without working solar power. This has been one of the worst decisions we have made. All of the solar credit that we would have accumulated during the winter months for credit in future months has now gone by...no solar generated, no credits available...and summer is coming! Beware solar!

The company sent me a email close to a week after my submission here stating the repair would be done April 1st. I got a call on 5-4 from my wife saying they had a tech out and fixed the inverter that day. I currently am waiting to see how honest, and accurate their promised credits will be for months of underproduction, and inconvenience. If I had time to see if, and how they live up to supplying us with a decent credit I may have considered 3 stars. The panels work well, when they are working. However the amount of time it has taken for the issue to get fixed, and the amount of people that have promised to do so, I would not go over 3 stars.

Sunrun installed a unit mid December, we didn't get a permission to operate until the first week of February. Our contract was for solar system that produced 8.51 kw and what was installed has produced at its it's best 4.1 kw. We have two Tesla batteries, they have not been charging at all and are currently at 31%. The unit has been in standby mode going on 2 weeks.

Sunrun contacted me today and resolved both issues. The customer service representative was responsive and concerned about my experience. We have scheduled a date for repair and I was credited for the lost power production. I could not ask for a better resolution. Thank you.

I have had my system for over 10 years now. For the first 8+ years our system was generating perfectly fine, as of 2019 it went downward. We were promised 8500+ KWT annually, in 2019 only generated about 3000 kwt, 2020 about 6000 kwt. I have been trying to reach out to Sunrun customer service since Oct 2020 to set up a technician appointment, haven't been successful. I send another email regarding my concern, finally I got an email saying that my system is performing ok, if we send a tech it will cost me $90 an hour. We have called Edison, they said that system is not generating the way it use to, "Call your solar company".

Hello, back in December Sunrun changed the billing format and the new format does not support all the information needed or that should be a bill. For example a normal bill "should show" all the necessary information like the Billing Period, Solar Production Start Reading, Solar Production End Reading, Solar Electricity Produced in the Month, and the Average Monthly Production! I am very disappointed with the newer billing format because it doesn't show any of this information, and it should! Please revise the billing format to the way it was, previous to December. See image attached of my Nov bill, this is what a bill should look like! Thank you. Rick **, La Mesa, CA.

Purchased my home in 2017. The house already had Sunrun solar so I was forced to take over the lease. Payments were a bit high but I figured it would just offset my electric bill. Hahahaha, yeah right. My electric bill is higher now than ever before. I get a yearly bill around $1800 every Oct for my yearly usage. That avgs $150 a month. So with the solar lease at $185/mo plus my electric bill, my total electric bill avgs $335 a month (my house is 2200 sq ft). Never paid that much on any house I've owned EVER!! Jan 2020, I call customer service, they say they will review my account and ask for my last 12 electric bills. I send them, 4 months go by, nothing. I call them, they say they are still working on it.

Sunrun installed a PPA on my mother's shake roof. The roof was in need of repair and replacement at the time of install. The sales rep told my mother not to worry that when she had the financing for replacing the roof they would do so for $500. There is nothing in the contract that they had her sign that shows this and we have been trying to get this issue resolved for over 4 months.

I signed up for solar back in late October 2019. I had it installed in early March. So far so good. They told me after that it would take 2 weeks for inspection by the village and another 2 weeks for approval from ComEd. Then covid hit the world and seems like Sunrun's systems must of went down since no one was answering or following up with me. If not for David the sales rep, I would never get thru to anyone. When I finally got thru to someone, they tried using covid as an excuse as to the hold up on the city inspection. They tried to say the city was not doing inspections due to covid. I work for a roofing company, so I believed them. After a few months of waiting and seeing my newly installed panels not take advantage of the summer sun, I called the city to see if I as a homeowner could get them to do an inspection.

Updated on 06/20/2021: I complained the last time and they fixed it. It was a bunch of naive customer service who didn't know what they were saying and I had to wait for a supervisor to call within two days. Even with that there was no assurance the supervisor will call. I called the last time and the customer service was great and provided me with me a lot of information. I must commend them for that, they listen to customer complaints and fix them.

Do not do not go through Sunrun. They are horrible. The customer service is so bad. This all started in August of 2020. Everything is suppose to be up and running but my solar is still not working and all they do is give you the run around. It’s not worth the headache. Do not do through them. They do not return calls and customer service is horrible. You can’t get any help. Even the case manager does not help. Please do your homework on solar companies. I wish I would of. I will be contacting my lawyer. They will have a lawsuit on their hands soon.

I honestly regret choosing Sunrun as a solar provider. In February 2020, I met with a Sunrun sales rep. and immediately signed a contract. In March 2020, my panels was installed. Sunrun turned my system on in early July 2020 and I’ve been experiencing system failure ever since. I contacted Sunrun in mid July and a technician came out a few weeks later. The tech specified that my system is under performing, not syncing, and automatically shutting down.

I "leased" solar panels from SunRun about 2 years ago. Nothing but problems since. Installers showed up without permits and with the wrong supplies. Our rep was supposed to help with everything, he disappeared. Crews show up without notice. You can never reach anyone to ask a question. Appointments are made automatically, without consulting the customer. The most recent experience made me realize I made the wrong decision by using this company. We found metal clips in the gutter this fall. Called SunRun. Was told to send a photo. Did that the same day. OVER A MONTH goes by, no word. I send the guy another email. Only then does he create a case. An appointment was made without my input. No one showed up.

Worst company. No CUSTOMER SERVICE. The only time you get decent service is when they can make money and even then they don't commutate well. After reviewing what others have to say it appears the only good place to have Sunrun is Texas. They must have a strict state regulation. Great job TEXAS. South Carolina needs to run Sunrun out of the state and Duke Energy needs to refuse to work with them. I will never recommend this company to anyone. PS I would not use them for a dog house.

I'm writing this review while I'm sitting at home instead of work with a migrain from my experience with Sunrun's customer service. I've been trying to deal with an issue for more than two weeks. They promise to call back and never do. It's been an absolute nightmare. I've never had such a bad experience with any customer service. I can't describe how rude, unprofessional, unhelpful, unresponsive, and frustrating this experience has been. Hopefully you will not have to call customer service, because you won't get anywhere.

I had a Sunrun Solar System installed in my previous home that I sold and decided to install a Sunrun Solar System in my new home. I contacted the Sunrun Rep that provided me with a quote with a price that was acceptable so I signed the Sunrun agreement. Sunrun came out inspected my home and roof and indicated that everything looked good, they just were waiting for permits to start. However, about 6 weeks after I signed the Sunrun agreement, the Sunrun Rep called me and said that the roof estimate they received from their subcontractor was $1,900 more than they had anticipated, so I was going to have to come with an additional $1,900.

Love my solar panels. Installed quickly. The salesman was clear & informative. My panels were turned on about 6 months ago, and my power bill has dropped like a rock! Everyone in Massachusetts should go solar!

We first met Sunrun at Costco in Sept. and they persuaded us to sign up their business. After they examined our house (it was a fine project based on evaluation) we signed the contract. The goal was to install the solar panel before the end of the year for tax credit. They took the entire payment. The electricians came a few times each time fixing certain things but never said the project is not possible. Now four days before the New Year we have not heard from them, we called Sunrun. We were told the project was not possible and he (the person who took the call) did not know when they are going to return our payment, and there is no further information. I cannot believe the project gets cancelled without notifying the consuming, even with a contract in hand. What is the culture of Sunrun???

I went solar with Sunrun 2 years ago, my solar system is producing as much as our Sunrun rep promised us. We are very happy and satisfied with the service. Sunrun offers several solar options, we decided to go with the lease program due to our personal plans however the purchase is also a great deal. Thank you Sunrun.

Sunrun is the best solar company you can find out there. They have a very reputable partnership with Costco and they are very cost effective compared to other solar companies out there. I am very happy with my purchase and would refer anyone there.

I bought my solar system from Sunrun last year. My electric bill has been eliminated and now I can stop worrying about shopping around for an electric provider every time my contract ends. Love my system and it looks great on my roof. Thank you.

Sunrun is a dishonest business. I have had Solar for 3 years now and it has been nothing short of a waste of money. These people forged my name on the contract and refuses to address the issue. My wife thought she was getting solar on her own but instead the salesperson signed my name. I never saw anything regarding a solar system until I called and asked for a copy of the contract. My wife thought she signed up for a purchase and instead she is in a lease. The system does not perform. They refuse to honor the performance guarantee unless I sign over my right to take legal action. There are plenty of solar companies out there that are far better than this. Spend your hard earned money with them. These crooks should be shut down!

The customer service at Sunrun has been horrible. They take months to schedule a repair that only will only take a few hours to fix. They don’t return calls. The field service tech is great, but they are a very difficult company to do business with as their follow up is horrible.

Sunrun offered me the best value for my money. I ended up buying the system and their offer was very competitive. I did sell my home 3 years after and the new buyers loved how energy efficient the house was. All thanks to Sunrun.

Signed up through COSTCO in September and it’s December now. Communication is horrible. Repeated Emails and calls are not returned. Used COVID as excuse to not answer emails and return calls for months. Still haven’t heard ANYTHING!

My Sunrun Acct # **. My Solar Panel stopped working in 1st week of July 2020. After trying several times on the phone and long wait time, I finally spoke to a representative to get an appointment to speak to someone who can schedule an appointment for a technician. So, basically I couldn't even speak to someone who could help me with my appointment. No one called me back to schedule an appointment for days. I called back again and same thing. Finally I spoke to someone and the earliest appointment I got was October 13, 2020. Someone came on October 13, 2020 and checked the equipment and said they will come back to fix the equipment. For days, I didn't get any update when they will come to fix it.

Terrible service and customer care. Solar panels installed in August and still not in operation. Back up battery failed township inspection twice. Delays by company in making repairs for inspection. After 20 days we had to call them to come back to get ready for re-inspection. This company insisted that we install a new roof before they would install the solar panels. We had the roof installed in July and the panels installed in August. Faulty workmanship by Sunrun installers put holes in the new roof. We now have numerous leaks in the new roof. We have notified Sunrun. They spoke to us once and promised that the issue would be sent to their legal department. We have not heard back and there are no offers to mitigate.

We installed a leased Sunrun System on our home in approximately 2010. The initial experience was outstanding and the system produced as agreed with no issues. Issues began when we decided to sell our home. The transfer process was a nightmare at best, having to make numerous calls, be placed on hold for hours on end, and no response to emails or other correspondence. After we finally got the transfer approved and escrow closed, Sunrun continued to take funds out of my bank for the monthly lease. Again this was after the transfer was finalized and I canceled the auto payments.

I need to replace my roof. Before I can do that, Sunrun has to remove the system. (They will reinstall it after the new roof is installed.) It has been over a month since I submitted the form and received an estimate. No one has contacted me. I've called and emailed, but no word until last week. I received an email that said they would contact me in 5 days. They did not. I have a roof leak and am being held hostage by my contract. I will NEVER LEASE again.

Been contacting them regarding my solar problem for 4 months. They sending an auto reply message that said they will be in touch and that's it. Still waiting for their response. Good luck on getting your system fix with them.

I had Sunrun installed in Vista in 2018, they told me I would pay about 15-17 cents per KWH; with 15 panels, my monthly automatic withdraw from my account was $105.00. This means the system should generated roughly 700 KWH/month. Last year my system was down for TWO months of August and September, no power was generated and yet they still collect my money for 2 months without monitoring their system. I called multiple times, I got the bogus excuse that they were too busy. A few weeks later, someone came and fixed it, I was not notified, I just found a small cable on the ground. They didn't even pick up their trash.

Throughout the installation there were serious miscommunications, appointment problems, changes in plans, etc. Customer service soon disintegrated. And we were left with a system that doesn't seem to be performing -- but no one is interested in checking it out. They don't seem to have people on staff who actually know how the system works -- or are willing to help. I recommend staying away from these people. There must be better companies out there.

I purchased a home in 2018 with a newer leased solar system. (The lease buyout option presented at the time I purchased my home was over 47k for 2 year old panels, so I continued with the lease option with monthly lease payments of over $115 & climbing.) I live in a district with very reasonable utilities (SMUD) so I knew solar wasn't going to be a huge cost saving option but I was hoping to break even, or save something. The 2 true-ups I've had with my electric company (SMUD), I have owed over $1k each year. I actually pay more in utilities, per month, for solar than I would had it never been installed. Mind you, the lease payments climb considerably over the duration of the lease and production is guaranteed to go down. So within the first 5 years, being in a low to no savings zone really doesn't bode well for the future.

I started shopping around for solar, and after a visit to Costco learned of SunRun. Though I preferred a local company, I decided to go with SunRun since the perks with Costco seemed quite good. Long story short, after I went through all of the motions with SunRun, they decided to cancel the contract after weeks working with them, and after they had me apply for a solar loan. Their reasoning was that my home is at 'too high of an altitude', which they knew from the get-go.

Since having the panels installed, it's been a nightmare. It was almost 4 months before the installation even began. Had to have technicians come out a couple of times, and each time they blew out power strips, circuit panel on our oven, our house phone, and the box that attached to our dish for cable. Went out to see what they were doing the second visit, and the inverter box was smoking. I kicked them off my property before I lost my house. Had to hire an electrician to check the wiring, and I have the report of everything Sunrun's technicians did wrong.

As soon as we install the service, we start with the problems with roof damage, this is more than 4 years ago. We have contacted Customer Service by phone, email and no one shown their face solving our problem, they're just ignoring us when we ask for answer or help. But, when for obvious reasons the bill is not paid on time, they flood you with letters, emails, threatening to deactivate the service. My questions are we don't have legal help to protect us and get the attention solving the damages done by the incapable one who install the panels?

System worked well for the first year, and I was happy to see my total bill for a year from the power company was about $5. However, the system stopped reporting productivity in early June, after about 14 months, and in July I had a bill from the local power company that was equal to what I had paid before going solar. I monitor production, and sometimes, in bright sun, it works, sometimes not. A guy came out after a few months, confirmed that the system was malfunctioning, did nothing else. I have phoned and emailed Sunrun several times, to no avail. Once they told me I would hear from the technicians in Denver within five days, but they never contacted me. SunRun, when I call, acknowledges a problem and tries to connect me with maintenance, but the transfer never goes through. They tell me to try early in the morning, but how can that work when even internally they cannot connect?

We have been having issues with our inherited solar panels since we moved in just over a year ago. We initially got a call from Sunrun last October (2019) to check on our solar panels. They told us we were producing less electricity than expected. They visited us in November, and the technician informed us that since the system was an older model, we would have to be serviced by a company called Trinity Solar. Trinity got in contact with us in December and scheduled a repair appointment for the end of the month. They were a no call no show. We called and left a message reporting this and received a call back at the end of January. As we were not available on weekdays at that point, the representative stated she would get us a weekend appointment and call us back. There was no call back.

We are trying to contact Sunrun so that we can have our panels removed for reroofing. First call, hour plus hold time then got hung up on. Second call hour plus hold time, and they sent forms authorizing them to remove panels within 45 days for $4100. We’ve found another solar contractor to do the work sooner but need to get a liability release form from Sunrun. Have requested it in several emails, was on hold with a guaranteed callback but the only number they provided in a message was their one hour on hold number. Called their Investor Relations Department and Kelly called back and said she’d send a request to their escalation department. Haven’t heard back yet. Left my number for a callback again but received no callback. To say their customer service is terrible and they deserve even one star is not descriptive enough about how unresponsive they are.

Have leased system since 2017. Have very low solar production. I leased system to lower APS bills and I am still getting high bills. Solar panels were put in partial shade areas and therefore I'm getting low production. Want the problem solved with production or end lease and have system removed. They have offered lower lease payments but will not take care of high APS bills. Customer Service takes you around in circles and says it your problem. Not true.

RUN!!! The people who knock on your door ARE LIARS. Even reading other reviews these people will do anything for a sale. I was told that my Bill would be $250 every single month and that it would be a FIXED amount. I am paying $400-$600 with APS PLUS $200 for the solar. I am in no way saving any money at all! I ended paying MORE. When this person was going over the contract it clearly stated I would be paying $250. Now I'm stuck with solar panels that save me -200 dollars each month.

Anyone thinking of solar should think of another rather than SunRun. Their installation was terrible and had to throw one of their crew off my property. After the solar is installed service is terrible. They will not send you a bill so you can see exactly how much you are paying for per unit. I’ve requested this many times. If you do not give them access you your bank so that they can directly debit your account they will penalize you $7.50 a month. They will claim this is a discount but it’s not attached to any pay rate and is a way for them to collect free money for doing nothing. Blackmail for not using direct Debit. One should never give them free access. You just may get a big surprise!

A star is too high of a rating!!!! I have had Sunrun solar on our roof since 2016. When everything is working, it's great. However, if something malfunctions, expect no resolution and to continue to pay for service you are not getting. The system has actually underperformed making Sunrun give us a credit which didn't equate to the money we lost.

Sunrun wants to charge us for the system when it was broken. We called them several times. It took them two and a half months to show up and fix the system. Are we responsible to pay for the solar system when it was down?

System's been down 3 months now in high-production season. They DON'T monitor it as promised. Had to discover myself it's down twice now and call them. They sent tech for over a month away and then don't fix it, don't keep appointments, and ignore emails to their customer dis-service. I notified them payments will stop until it's fixed. They ignored this, but now harassing me with payment demands and "late" fees for a service they are still failing to provide.

Hello, Sunrun installed the solar system on our house roof about 9 month ago. Now, for the first time we have got a power bill (for electricity). It is $165.65. We have paid over $20000 to avoid such bills and we were very surprised when we received the power bill for the Aug, 2020. I called Sunrun to inform them about the power bill but unfortunately calling Sunrun is a nightmare. They kept in waiting line for over 2 hours and then a customer care expert told us that this is not related to them but to their sales agent in Los Angeles. I called the sales regional manager in Los Angeles office and after 5 days and many time talking and sending them text, he wanted us to call sunrun headquarter again!! I believe in that these guys in sunrun are wasting time and money of customers. Please do not buy sunrun solar system, you will waste your money if you do. Thanks.

1/3 of panels placed on wrong side of house so not getting solar savings. Electric savings would be greater without using Sunrun and just staying with APS alone. Have been asking Sunrun for help for over 1 year and Nothing.

Prepaid 40,000 for remaining 12 year lease for panels on my house. Panels and inventor have not worked for over 2 months And Sunrun gives me the runaround. Have been to my house twice but still not working. Very close to filing a lawsuit to reclaim my stolen money from sunrun. Stay far away from this scam company. They will promise you everything and not even call you back once they get paid.

The absolute worst company I have ever worked with. The contract specifically calls for maintenance of the system. They don't do that, when you ask them do they are rude and condescending. Letters to the President and CEO go unanswered. Asking who their agent of service illicits snickers and guffaws. We have had 4 wild fires near me, panels opaque with soot and ash and they refuse to remedy. Run as far and as fast as you can. Find a better option as their contract isn't worth the paper its written on.

We are in the process of buying the house with Sunrun panels already installed. We had not choice to have the 20 year lease transferred with the house. 1) credit check - they said Experian account was locked and credit could not be checked. Therefore, pay $250 waiver fee or 2 month invoice upfront. We called Experian who verified the account was in good standing with no hold. 2) transferring the title from sellers to us, buyers - Two weeks past the scheduled escrow closing date, Sunrun has yet provided the notarized release, despite numerous attempt by sellers and title company. We are still waiting for somebody at Sunrun HQ in SF to provide us this document. 3) judging from other reviewers, these issues seem part of their standard operating procedures. We are so regretful that the original owners of the house had chosen this company.

So let me tell you about Sunrun. They are great when they're trying to get your money, but once you have a problem they pretty much disappear and neglect you. I signed up through Costco. The guy that came was great. He was very knowledgeable. I was sold. One of the things he sold me was a battery which they call a BrightBox. This BrightBox cost me $5,000 and some dollars. For a year and a half I was happy with the equipment and I was telling my friends and family about Sunrun.

Before buying Sunrun panels, I informed the salesman that I would be getting my house vinyl sided in about a year, and asked if that would that be a problem. He said no, Sunrun would come and remove the panels and replace them for free when we were ready to vinyl side our house, stating that Sunrun takes care of its customers. After I became a customer and I was ready to vinyl side my house, I called Sunrun and they said they charge $500 dollars to remove their components. Had they told me that up front I would have been prepared, but Sunrun should never lie to their customers, but they will if they can make a buck. I hate liars. My name is Richard ** and I want everyone to know Sunrun will lie to you in a heartbeat. They have no integrity!

I absolutely regret signing a contract with Sunrun. My rooftop solar system shuts itself off every time it rains or snows, requiring a restart process each time. Sunrun never notifies me that my system is down, so if I don't check it in person or visit the website to monitor my output, I would never know. Or, better yet, it just completely turns itself off, which requires a technician to service it, which generally takes more than a month to schedule. Seriously.

SUNRUN SOLAR PANELS is the most disrespectful, distrustful, unprofessional, and sneaky business I have ever dealt with. They are unethical schemers. On December 2018 I got the panels install at my house, on April 2019 I got so many pigeons that it was raining poop on my back yard. The kids were getting sick, even the dog got sick. I called SUNRUN to see what could be done they said the have an independent contractor that do the fencing around the panels. I called them to have an estimate they said that they could past by the house and then email me and estimate but that never happened. I called a couple more times LVM nobody got back to me.

My experience with the company it's very poor. I have been contacting the company regarding the my solar panels are not working over two months. Today a tech was suppose to come over the house and did not show up or call. I am trying to contact someone, who can direct me to the right person so, I can get somewhere. I did called again today and they said they will call me back. They gave me a claim # **. I will appreciate if I can get help. Please I am paying for a loan which the Items are not working.

Got my system through Costco, installation was great, fixed a water leak after a heavy rain. Problems occurred almost after 1 year of the Maximizers failing in random areas of the panel strings. Some of the Maximizers would fail almost every year, Prompt service was very good. But the system has a weak link, either connections would fail or the Maximizers would not talk to the network. Last year half of the system failed and I didn't know about it except when I got the true up bill, almost $1600.00. Called the power company, no help, Called Sunrun, they sent out a tech to analyze the system. Found some connectivity problems again, found some of the Maximizers were not working, Sunrun ordered parts. Finally 2 weeks later the system was repaired, I have 1 year left on my warranty, can hardly wait to pay for service calls, Would like a more reliable system on my roof. 2 1/2 stars rating.

Experian decreased my FICO score as a result of the credit check the salesman ran. (Turns out I wasn't the first person to experience this.) When I told him about it he said it wasn't supposed to happen. The best he could do was ask the credit dept to address the problem. They told him I'd have to wait 6-8 weeks. I emailed the credit dept, demanding the problem be corrected immediately; "Kaliesha" replied asking me for a screenshot of Experian's report. Even though I'd never done a screenshot before & had no desire to, I learned how & sent the image Experian provided me. Credit dept then told me it wasn't enough info. Experian hadn't given me any details beyond what I already sent, so I asked Kaliesha to have the sales rep get it--by that point I'd worked much harder than I should've had to.

I placed my order thru costco and Sunrun has installed my solar system in Aug 2019. However, what I didn’t expect is that the brand new inverter is out of order since April 6th 2020 which is less than 8 months from newly installed. I was told that the inverter needs to be replaced. But, until now on July 9th 2020, nothing has been made enough to have the solar system fixed. I am very very upset that there is already being 3 months in the hot summer that I have to pay for electricity bills with my damn good Sunrun solar system without any confidence that it could be fixed alright within 4 months.

We had been shopping around and we liked the deal that we were able to arrange with Sunrun. We like that we produce our own energy. I just wish that we have the opportunity to install the battery system so that if the power goes down, we won't have our power go down. Since we're generating power, it's tied to the grid, but it doesn't go through a battery first and I regret that. At the time that we signed up, it was not an option. I didn't know if they actually discouraged it, but I knew since then, the pricing on those types of systems had become much more affordable, so I wish that they offered a retrofit to that. Overall, we've been pretty satisfied.

The enrollment took a while because the information that we were given was incorrect, so the rep kept going back and forth. There were a few hitches, but the installation went well. At the time, I signed up for 3 properties, so there was some mix-up there, but it was straightened out in the end. With Sunrun, there's certainly a lower monthly bill in the summer and so far, I don't have any issues.

Two years ago I had a $1,000 electric bill in August. It was a really hot month. I had been thinking about going solar for a long time and that was finally the last straw that broke the camel's back. I looked at a lot of different companies. I went to Costco and Sunrun was one of their vendors. We trusted Costco with a lot of things, so I thought that if I'd have any kind of issue, I could always fall back on Costco. It was pretty pleasant to deal with them. The guy came out and surveyed the house. Then about three weeks later, they came out and did the installation. They were done in one day so it was pretty painless. They put a battery in and they have this software monitoring that can be downloaded to keep an eye on the system. Also, Sunrun did the solar loan and they arranged it for me. It was so transparent.

I got my Sunrun from Costco. I spoke to them and it seemed like an opportunity for me when we talked about electricity. Sunrun seemed like it was very good. Until now, it looks very good. It's working. They're wonderful too.

Sunrun's installers came and did their job. When they put the equipment up on my bedroom's roof, my sheetrock started to fall. But they told me that was not something that they caused - that the sheetrock on my bedroom was loose. I didn't know what to do about it, but they brushed me off so I wasn't very happy about that. It wasn't like that before they put the solar on there, but it's still there and it hasn't moved. It's not getting worse, but it's not very good either. So, I would have to put a piece of wood up there to push the sheetrock and hold that up, screw it back in, and then retexture and repaint it. That's a lot of work. When you're 72 years old, that's not a fun job anymore. But other than that, I'm very satisfied. Going solar has been a good thing for me. It's not as cheap or inexpensive as I thought it would be, but it's there.

Sunrun's enrollment process was really easy. The problem in the beginning was the system wasn't connected and it wasn't coordinated correctly with my electric company. So, my bill was higher than I thought it would be. We remodeled the house and bought it, and then it was under construction for a year. Sunrun did not put enough panels on initially because when we bought the house a year prior, we haven't lived in here, so they didn't have a true bill of ours to go off of. They installed panels based on prior bills. So, about 80% of my bills are covered. Now, it's much lower.

I went solar for the cost savings and Sunrun seems to be working fine. The sales rep was good and the installation was pretty painless. There was no interruption in my service. However, the price goes up a little bit more often than annual. It could reach a point where it doesn't make sense anymore but right now, it still does. Sometimes I wonder if it wouldn't have been better to just buy outright.

Sunrun worked out good. They did what they were supposed to do and have done a good job of installation. I did not need to make any payments to them initially but every year, it goes up by 2%. Last year was $41. So, now, it is $43. It's a 20-year lease, so after 20 years, I can buy the system for whatever the price at the time.

I was a purchaser many years ago. I went out for at least 3 bids. They all varied with what they were gonna do, and I picked Sunrun ‘cause I was happy that the guy wasn't overselling me. He was real knowledgeable and nice. I also liked the fact that the rates were locked in. After I did that, everybody’s saying they’re gonna raise the rates of electricity again. I'm happy with everything except for the installation. I'm unhappy with the roofing guys from Nevada or California that Sunrun sent out here. I wouldn't hire them to do a dog house. These dudes apparently never walked on a tile roof before and they destroyed my roof. They tried to patch it. I took photos of that roof before they got on it and I also took photos of what they did. I called them up and said, “That's not gonna cut it. You guys didn't even put the right tile on the roof to fix it." They came back out and didn't do anything. I could tell from the photos I was taking.

Sunrun approached me at Costco. I asked them a few questions and we did an appointment for the sales rep to stop by. Sunrun is pretty good. When I was fairly new with them, I called one time because I was making a lump sum payment and their customer service was great. I'm very happy with everything. Now, I'm only paying $11 a month on my electricity bill.

I was talking to Michael ** for installing Solar Energy. After reviewing my annual electric cost, he sent me proposal in four meaningless pictures. I told him I wanted to see on paper, instead of, 'he said, she said'. He was reluctant to send the details in writing in terms of the contract. Instead of satisfying the client, he was so rude to hang up the phone abruptly, When I requested to view the contract. He wanted me to agree verbally for what the story was giving. Highly Disappointed!

I was interested in the benefits of solar and reviewed a few solar companies and chose Sunrun. They offered a package in terms of its rates and what they would do to my roof. They turned out to be a better package and opportunity than the other providers. The installation process was fine. They did things as they projected. They did it on a timely manner. The system has met my expectations in terms of its efficiencies and it seems to be working as advertised.

I liked Sunrun because there wasn't a large out-of-pocket expense and they don't put anything against your house. They have excellent customer service. The lady that came out to introduce me to their solar company was very good at answering all questions. She was very thorough. Even afterwards, I had a question and I was able to call her and get that question answered. The folks that installed the actual product came out and installed it. There were some issues with my electrical and they helped me assess it. It was my issue so I had to fix that, which was no problem but they helped me address the problem and it was taken care of. It was pretty good. I'm seeing a difference on my bill. I have recommended someone to get Sunrun and they actually did and they loved it.

Sunrun maintains leased solar power systems. Not, my problem goes back to the end of March, my inverter has been shutting off with an Arc-fault error. Though it shows an error it if reset the system continues a brief time before it shuts down again. Sunrun sent a technician to repair system. The technician did nothing but report that the system was up and running. The technician had come at a time outside my scheduled appointment and did not announce his presence. He had come at a time that the system was running.

Sunrun misleads you into believing you’ll be saving money. My bill is higher than before. They make promises they don’t keep. Once you’ve signed the customer service disappears. My roof leaked as soon as they installed panels and it was a fight getting them to fix it and it took them 6 weeks! Pigeons have nested in the panels ruining my yard & AC. My panels have even stopped working & Sunrun does nothing. The panels never produced enough to cover my use even though sunrun promised they would. Worst mistake of my life using them.

I was just not bowled away with the whole Tesla choice. It seemed overwrought to me. My daughter's a big environmentalist and was nagging me, so I thought, "Okay, why not?” Also, I like that with Costco, you got more of a warranty and the rebate, and I like Costco. The salesman that came to my house was really informative. He was pretty helpful. But I already made up my mind. He walked in and I told him I wouldn't do it unless there was battery backup, and there was. The installation was okay. I had a problem where it caused a leak in the roof and it was raining horribly when I found it. I called Sunrun and I had to get a little pissy about that, but they sent a painter out to repaint my kitchen that day and he was great. I'd use him again.

We bought the house with the solar installed. So far, we have not had to do any upkeep and it has been very seamless. I really enjoy being able to see my bill and see exactly how much we saved, as well as how much energy is put back into the grid every day. Right now, with our short experience with it, I'm pretty happy.

I wanted to go solar to go greener and to lower my monthly energy bill. I chose Sunrun as it was convenient. We went through them through Costco and their rep was good. Everything's fine and I'd pretty satisfied. All my concerns are more with Duke Energy, the local energy company, than Sunrun.

We were looking into going solar before. We've noticed that a lot of families said it's done big changes, neighbors, other places where we had lived before moving into the home. The Sunrun rep was really pushing it and saying that it would help us save a lot of money on our bills so we went with it. We didn't know how much the house would actually spend because we just moved into the house and we got the solars at the same time. We've had it for a year and a couple of months now. I was paying $98 on the solar and I was paying 150 on my light bill. So I was still paying more than what I would be saving. I also don't understand why it says that we sell $230 to APS, but I'm only saving $38 or $40 a month. That makes no sense to me.

We live in Pleasanton and our PG&E bill was around $500 every time. I went inside the Costco and talked to Sunrun, got solar and now we're happy. We did all the paperwork which took about a month. The installations worked good. It took one day and they finished it. The system is good and working fine. We now pay around $120 and on winter, we pay close to $200 because of the gas and we use the heater.

Sunrun had the best deal and was the most up-front. A lot of the other competitors either wanted to force us into a contract without looking at all the details or were really expensive and wouldn't be up-front with paperwork or documentation. Sunrun was really good about communication and gave us full copies of the contract and everything we needed. The changes they made were just common sense stuff. There was no bait and switch, which I've seen complaints of other companies on. So Sunrun was a really decent company. The installation was simple. Everything got done without any questions or any problems. It was about 2 days' worth of work, and they weren't even in our way.

Hello Consumers: I would like to share my ongoing experience with SunRun solar company. I had solar installed at my residence 2 years ago. Couple of months ago I noticed that solar is not generating production and same time we kept our home on sale (April, 2020). I called Sunrun customer service to schedule an appointment. This is during COVID pandemic. 2.5 weeks later service guy visited and found that inverter needs to be replaced and I was told that in 2-3 weeks inverter will be replaced because they need to order, don't have any in stock. this happened in 2nd week of May.

I have a contract with them where I pay them so much a month and they guarantee that I will have at least so much electricity a year or they will pay me for what I don't receive. They also maintain the equipment.

Going solar was something I was contemplating. As far as energy is concerned, I was convinced it was a way for me to reduce my cost, granted it was done intelligently. And I thought that it would improve the value of my house on the market if I was selling it. But I was avoiding it because of the upfront costs that I couldn't afford. Then, when Sunrun contacted me, they convinced me to go with them because of the program that resolved the issue of the upfront money. I was very satisfied with the enrollment all the way. Communication was great and I was not pressured. And I was clearly explained what would happen, when it would happen, and what it would imply for me.

I got my service in 2013–before batteries were a thing. Sunrun now sells batteries, but refuses to alter my service in any way to incorporate a battery. I understand it would cost money, but they are unwilling to do absolutely anything with a leased system. The only thing they will do is charge through the end of the lease, and charge me for all my equipment. Zero flexibility. I’ve gotten quotes from several local solar companies and they are all cheaper and more flexible.

Everything I use is electrical so I was looking for something cheaper and decided to go with Sunrun. Enrolling with them was very easy. Everything was done by the company and I was surprised that I didn't have to do anything. I was very, very happy. It took a good few months because of the permit. Then, the installation took like a day and they were working fine. Everything was very professional and everything looks good to me.

I had been looking into solar for quite a while and I had a couple guys come over and give me a demonstration. When Sunrun came and knocked on my door, I liked the presenter. He wasn’t forceful nor was he trying to act like I didn’t know what I was talking about. He listened and I listened to him. His presentation was solid and I liked their product, so I went with him. Costco was also backing it, so that confirmed it for me. I was told the process was going to be a bit longer than it actually took, so I wouldn’t be too anxious for it. I’m a salesman, so we always say, “under promise, over produce,” and when the guy came in, he was in and out. He got it done and the process didn’t take long. It was very simple and they did a very clean job as well.

I have had solar panels on our house now for 1 year and 4 months and the Inverter broke down twice already within 4 months apart. We had a power surge and the system was not able to reboot itself so now SunRun has to come out, who knows when, and replace the inverter. In the meantime, living in Arizona where the temperature has been over 100 degrees every day, it means paying higher electric bill.

Initially our system was working fine and the installation was super easy. However we noticed that our system had not been producing solar since 02/2020 which production did not catch and we did not notice it 'til May 2020. I had to call twice to find out when someone was going to come out to fix it. Well the technician came out and did not fix it. I did a Google search of the error code and found out it is a hardware issue. I do not know why they did not just send the equipment needed to fix it. I have sent several emails that have not been answered. I am paying for my solar lease and sky high electric bill because the system is still useless. So we are pushing almost 4 months without our solar system working. I would not go with SunRun again.

I went through Costco, including follow-up, and the process was fine. There were rules and regulations, which are a Costco satisfaction guarantee. It took Sunrun a long time to do the installation because of the city permit, but once they got it, they got everything done in two days. I had a couple of issues with the worker, but I complained and they came back and fixed it, so I’m really happy with it. However, they need to improve the finance company they used. Loanpal is the worst company to deal with. As far as Sunrun is concerned though, their customer service is great. Perfect. When I need them, I call them and they're there.

When the representative explained to us the pros of solar, he ignored to mention that we will be obligatory moved from from a tiered plan with SCE (which we had before) to the time of use plan. As my bill was never too high to start with (never went into the 3rd tier), that means I will now pay 1/3 more than I did before: I learned this from SCE agent over the phone. So, I ended paying Sunrun high cost to fix my roof (which I never saw, they sent me photos!) and gave my roof for 30 years for a company that will make me pay more for electricity.

I was trying to save some money and then I found Sunrun through Costco. Enrolling with them was easy and after that, they just came in and installed the panels in one day, and then they were gone. The process was really simple. Now, it’s saving more money and I have more of a set bill too. Also, I've had them for over a year and every time I have had an issue, they've been good with me.

My father had solar panels at his house in Bend, Oregon with Sunrun. It took a while to get started with Sunrun because I live in a three-story condo so that required a manlift. There were issues during the inspection where they had to move one panel and move it to another part of the roof. It took a few days. But then once it was up and running, it seems to work as advertised.

I happened to go to Costco and Sunrun had a booth there. A couple of my friends got their solars put in through the company and I trusted my friends' judgment. They had done the analysis and they thought Sunrun was good so I went with them as well. The salesperson was good and he was patient. He came a couple of times and answered all the questions. But after the implementation, what he said was a lot different from what was happening. I wasn't too pleased with the team that came to look at the system. The last team came in probably four weeks ago and they fixed a problem under 45 minutes. But for the same problem, the previous teams said, “Can't be done.” I have written Sunrun's customer service about my feedback. I have no idea what they do with the feedback and whether they work with the teams, train them, and talk to them. Right now, it's okay though.

I sign up for information on solar, I get a call from Sunrun you can till it was scripted as it sounded like a recording. Why not find out who you're talking to first, make it at least seem like customer matter as it only sounded like you only cared about the sale. Why would I do business if I don’t even feel that I have some value upfront. Your sales person pushed me away.

Brook ** knocked on my door. We sat down and talked for about an hour. She explained the plan very thoroughly and alleviated all our concerns. My carbon footprint has been reduced. My monthly electric bill has been reduced. I am happy with the service. My sales rep is a TTRPG nerd, which highly influenced my choice of rep. If you are interested in this service I recommend that you contact Brook as your rep. Her contact is as follows: Name: Brook **. Phone: **. Email: **.

After several emails and phone calls, we were just informed by Customer Care Rep Joyce ** that the referral fee for a system that was installed a year ago would be processed in four to five weeks. The installers were good guys who worked hard. Most interactions with the corporate people have been frustrating.

Haven’t really had service long enough to make final decision on company. However, what I was told during my initial sales pitch doesn’t seem to match the contract. I was told that if I wasn’t satisfied and/or the system didn’t perform as designed, I could have the hardware (solar panels) removed at no cost to me. Company doesn’t appear to honor this pitch.

Sungevity was either a subsidiary or taken over by SunRun solar company shortly after I had solar panels installed. SunRun's customer service has been difficult to work with for issues that I brought to their attention. Having paid in full for the entire lease, I feel that I have no leverage or recourse to address my issues as my contract indicates they would remediate. I am happy having solar, but not happy with SunRun.

They didn't put enough panels on my roof and I still pay high electric bills. Have tried to contact them and they NEVER get back! Have tried to call the salesman who sold us the package and he no longer works for Sunrun.

Good they do finance but there is only one place and it is either 10 or 20 years. It comes with a little warranty but you can purchase extra. They also do a lease plan if that is what you need. Overall they are good. I get mine through Costco.

I I didn't have a problem understanding the information given by the representative. He did follow up with me during the solar panel box installation. Everything was done via email for the CenterPoint Energy company. When the Installation people came they called a day before to let me know what to expect. They were at my home most of the day installing the panels. Everything went as planned.

Sunrun explained the package as buying the equipment over 20 years. Monthly payments based on solar energy production. Package was a power purchase agreement where Sunrun owns and maintains the equipment and after 20 years the contact starts over again. The price per kilowatt of solar energy produced increases each year; at the end of the contact it was over 50 cents per kilowatt produced. The contact benefits Sunrun in all ways and does little to benefit the homeowner. Sunrun receives the rebates, not the homeowner. The homeowner is charged for solar energy produced by the panels whether it is used by the homeowner or not.

I do not recommend SunRun if you have any desire to sell your home within 30 years of signing a SunRun contract. They do not credit your account until YOU send them the paperwork for selling your house. They don't prorate it to the new owners like any other utility, they do it when they receive the paperwork. Also, they continued to charge me 14 days after I sent my paperwork. Sold my house 12 March. Charged for the month of March on 28 March. Sent my paperwork for the transfer 30 March. Charged me again for 1 month + 2 days on 14 April. Even though they charge in arrears, they still charged me and my transfer coordinator and even the e-mail I sent to the CEO is ignored. I will never work with SunRun again.

My solar system has been installed a year ago, due to technical errors made by installers, the system has not produced electricity for a year. From May last year to the end of November, I was ignored by Sunrun, despite the calls no one responded to the situation. In November they wanted to connect the system correctly, which I did not agree to. Because of the coming winter.