Sunrun Reviews

The rep whom I spoke with online, Leonard, answered all my questions and was very responsive to me. I had some issues getting financing because I had a lien. Getting it off was a problem, so it kept getting delayed. There was also a little bit of an issue with the permits. There was one time where they were asking me to sign off, and it wasn't really 100% fixed. But once I brought it to their attention, they took care of it right away. So overall, I was very happy with Sunrun.

The enrollment part was good. The rep was helpful. He came by the house and looked at it. However, once we got the panels installed, it was a little tricky. Somebody said that the city needed to install something. I called the city and the city said Sunrun needed to do it. There was a little bit of a miscommunication through there. Calling Sunrun's customer service, it went through an answering service. I didn’t get follow-up or a lot of answers. I wanted to talk to the guy who was in charge of the whole process but he never got back. Instead, they sent me to service line and that didn't get anywhere. Finally, the guy ended up calling back to check on the system and I told him what was going on. Also, the app just tells me how much we produce every day. What would be advantageous is knowing what our usage is and what we're selling back to, not having to wait a whole month to look at our bill.

Updated on 02/13/2022: I have another review, “Buyer Beware” that was posted last month. You can see SunRun contacted me about the review. That’s where it stopped. Yes, I did get an email from someone there. I responded. Then nothing. I have not gotten a reply in over a week of any sort. No “Got your email and working on it.”, “Sorry we can’t help.”, nothing. So this adds to my other review that their customer service is below a one star as well. Please don’t publicly post you want to help, then don’t. I have presented them with a way to resolve my issue but they have failed to even acknowledge my response. So I continue to warn people to read their contracts in full, ask questions and don’t sign blindly. Don’t wind up like me.

The sales rep got us the right setup. He was able to answer the questions we had and he acted like he cared. He said it would take us about eight years for it to pay for itself and after that, it's good to have. However, we've had nothing but trouble from the billing side of things. The crew finished putting it on in August, it took until October to get PG&E to hook up, and then about every six days, we get a different bill from PG&E. We couldn't see that there was any benefit from the solar because all they did was kept charging us more money. Once the equipment was hooked up, Sunrun was done with me. When I called to find out, they didn't really want to answer anything or tell me anything.

We live in what they call a paired house and when I found Sunrun, they were perfectly willing to be careful not to get onto the other person's side of the roof but installed the panels. Everyone was really nice. My biggest complaint was that it seemed like everybody wasn't on the same page. I kept getting conflicting information and I couldn't easily get some answers to my question. My house faces east and west and everything I had read is that the panels should either be on the south or the west. The first design came back with all the panels put on the east slope of our roof on the house. There were three or four different people that I got in a discussion about it and everybody said they would move the panels and put them on the west side. But I was never quite sure if there was a reason that they were originally put on the east side or not.

Our Sunrun solar rep told us several lies that lead us to purchase a solar system. If you choose to use this company please double check everything the sales people tell you. I will definitely never do business with this company and would advise people to stay away from them as well.

My first experience with Sunrun in Nevada was excellent and the installation was fine. It can't be more punctual than that. For that kind of efficiency, I referred several other of my friends to do the same. But I'm having a terrible experience with the second one. They were nonresponsive, had no proposed date, and had an indefinite completion date. They also left a construction site open for nearly a month and a half. The California branch of the Sunrun is making a mess. It has been disaster right after disaster right after disaster and administrative errors and paperwork errors. For the installation, they wouldn't even call back. It's more like abandonment.

We were hoping to be able to decrease our electric cost as well as to have a backup source of energy. We live in a very rural area. So, we were hoping to have something that we weren't so dependent on the outside power sources since we tend to have a lot of power outages. My sister recommended Sunrun. She was pleased at the time that they did her home. So, we did it based on a recommendation. The process started out okay, but it got really messy in the middle. We ended up starting the process a couple of times with them because of paperwork or documents. We were due to originally get scheduled last spring, and it didn't happen until late summer. Initially, we didn't hear from anybody. So, I was doing a lot of calling back and forth.

They were very efficient and effective. They put in the units very quickly and on schedule.

I signed my agreement at the end of March and the installation didn't take place until six months later. I didn’t even get the final approval from Maui Electric to connect to the system until about a week ago. Installation was crappy from the subcontractor. But Sunrun came back and fixed it all up. From beginning to end, they did a good job as far as following up, answering my questions, and taking care of my needs. The solar panels are working nicely and accommodating all my needs. Also, I'm paying the minimum to the utility company. There's just one final thing that they have to do, and that is to repair the roof from the subcontractor. That's in the process right now.

The installers from Sunrun were a bunch of young kids, and they were energetic and responsible people. Since switching to solar, I see the benefits for a while now.

The installers were very okay. But they didn't clean up behind themselves like they could have because I still had to do some cleaning up around my yard when they moved things to get up on the roof. But I just chalked it up. Everything went well. They came and worked and did what they had to do. However, when my insurance company said nothing was wrong with my roof after inspection, Sunrun wanted me to have them inspected. I had to come out of my pocket and pay $2,400 for putting the shingles up before those solar panels could be put up. Since I did that, I talked to the guy named Ian. He's the one I talked to about the little stuff and the inspection. He told me, "Since you're paying it out of your pocket, when the process is completed, I can recommend a gift card for you." Which I did get the $500 gift card after it was completed.

Everything from the initial work with our sales manager to the team on site was solid. It was a good experience. We got a great deal at Costco. We have a friend who has been in the solar industry for the past 23 years, and he had high recommendations on the equipment that was being used by Sunrun. We’re seeing what we're producing versus what we would have paid before, and the carbon fuel-based pieces are pretty nice to see.

Everything's been fine with Sunrun. So far, we're very happy with going solar. All of our electric bills have been zero. We still have our gas bills. We basically traded one electric bill for a solar system payment, but at least it seems like it's a better way to go. In the next year or two, we'll be replacing our furnace. So, we're gonna look at an electric furnace instead of gas. If we've got free electricity, we might as well use it for everything.

Everything with Sunrun went very well, and I didn't have any complaint about all the processes to the last points. So far, so good but we’re confused because we can use the hot water heater with it, which we didn't know that we're not using the solar. So, our a bill for PG&E went up so much. So we're like, “Okay. I didn't know. I thought we connected to everything.” Other than that, I'm happy so far.

The sales rep was very nice and the installation went well. I don't even realize that the system is there. It's okay.

The customer service was very friendly and the installation went pretty easily. I'm 100% satisfied going solar.

It's getting hotter here in Southern California and we're in an older house. We did have the insulation redone in the attic, but seeing that last summer, the air was running a lot and we were using a lot of power, we looked for what we can do to offset some of this. Once we started looking into Sunrun and what they had to offer, we never really took a hard look at anybody else because leasing was really the only way for us to go. Their lease seemed to be the best workable thing for us.

Tyler was awesome. He was very informative. The installation was awesome too. I got to meet the installers and I talked to the electrician. He spent quite a bit of time out here. It was pretty smooth. They got it all up and installed within a day. It was a good experience overall. But their app leaves a lot to be desired. Sunrun can use some support on the tech side, being able to do more with the app, because I can't do much beyond seeing the prior day on it. I talked to my project coordinator when I got my first bill, and we walked through the app. So I understand the functionality of it. But it isn't user friendly.

I Googled everybody and Sunrun was listed as the number one in the state of Illinois as far as being consumer-fair. I was just a little concerned because they were supposed to go over our bill with us. I got a few calls from them but it was only, “How's everything?” When the guy called me, he said, “Let’s go over your bill,” and then he said, “I can't get it done. I'll give you a callback.” I said, “That's fine.” Well, that was a month ago. I haven’t heard from him since. But then we're seeing a little bit of savings with it.

My solar system doesn't production over 3 months. It is not first time has the issue, it is over 5 times happened since I installed from 2020. I called Sunrun to report the issue and Sunrun set up the appointment few month after... but before the appointment day they canceled the appointment. I continue to contact Sunrun customer service to schedule appointment to fix the issue. after it fixed when I asked I was told there continued production the solar and Sunrun will reimburse the short of the solar. but until now I checked App it was production the solar. After one month there continue has the issue, I called Sunrun to report it again. The scheduled appointment on May 20, 2021 one tech came in to change the fuse in outside box and the issue continue happened on July, and November... the monthly charge continued. Now no one respond for the reimbursement...

I've had Sunrun for almost two years now and I would say this is not worth it. In Illinois, during the wintertime, you will end up paying more than if you did not have the system. Not a good company, not a good app, and just overall not a good company. My system took forever to install, and for a good 4 months the system was not producing the energy they said it would they did not reimburse my account until after the year, and still, they wouldn't reimburse a lot. Overall, if I can remove my system I would love to do it. PLEASE DO NOT GET THIS SYSTEM, AWFUL AWFUL COMPANY. If you live in a warm state where the sun is always out, then it's worth it. NOT WORTH IT IN IL.

The customer service was great. I had a lot of contact with people, and it was easy to reach people on the phone, or they called me a lot of times. It was very hands-on. The people who were installing the panels were very attentive to me and worked very efficiently. It was a great experience all the way around. I was blown away.

I like the lower monthly bill since having the solar panels installed through Sunrun.

Sunrun installed the panels and it was okay. I’m just trying to wait for the summertime. But the salesman was knowledgeable.

I was told my roof needed to be repaired. Okay. No problem. I live in an older house and was expecting that. So, this woman, Jen, emails me to tell me she will be my contact from now on. Great. No problem. Two weeks ago, their roofing contractor texts me to see if January 13th and 14th will work for me. I won't have to be home. Great again. I can work in my office. I was driving to work on the 13th and the roofer calls me to tell me that they are just going to toss my satellite dishes since he assumes they're old. Ummmm. NO! I have satellite TV and internet (even though I do have to switch to a faster service for internet soon).

We reached out to Sunrun and the guy that we worked with was based in Utah. They gave us the greatest information and they were very thorough. They had people come out and examine our rooftop and they even flew a drone over the house to take the dimensions of the house. They did a wonderful job of figuring out how many panels we would need and where they would be put on the roof. They also did the permits. They did all the paperwork for Edison and all we had to do was sign a few things, and we could do that right online. They were always right there to help us and answer any questions thoroughly. They did a magnificent job.

The experience with Sunrun was very easy. Expectations were not set clearly but ultimately, it was done. Part of the problem was that we purchased a backup battery and when they came to install the panels, they didn't have the backup battery. The people that were installing did not let us know that they didn't have the battery until they were walking to get back in the car. They said, "Oh, by the way, we didn't have the battery. There was no battery available." We had to wait two more months for the battery. That was totally unacceptable because we can't use our system. We had it installed in mid-July and the system didn't get turned on until October because of the delay in the battery. We live in the desert where it gets very hot, and we wanted to have solar to power our HVAC system and it wasn't available until October when we really did need it.

Our system has been installed for over 3 months. It is not functional. Customer Service, Tech repair are unprofessional and do not know what they are doing. Every time someone comes to "repair" the system they send a new tech who tells us there is something totally different that is wrong. They tell us they will "be back" later in the week or early next week... No schedule done, it gets scheduled for the following month. Do not get Sunrun!

I told Sunrun that I wanted to get solar panels on my roof and they designed it all out. They were very respectful of our space and time and got it in, did the job, and got out. They kept me informed. The representative explained it, but then I get periodic emails from them that they keep me up on the technology and my own personal usage, so their follow-through on the service was very good. It just took a while for them to turn it on 'cause they have to interface it with the local energy company. I've only got one bill on it so I haven't seen the savings yet, but it's running and it's operational. I expect to see savings on my monthly bill hopefully within the next six months or so.

Until now, working with Sunrun has been good. The service is perfect. My bill also is coming down. So, I’m very happy.

We're not getting used to the panels. Plus, the fact is, with the snow in our area, we have no way of getting it off the roof. Sunrun said to use a hose to get it off, but they suggested not to go up on the roof. But with no sun and snow, any little light that gets through the clouds isn't being helpful, so we gain zero kilowatt hours. Also, the people that recommended them haven't received their gift card. We recommended somebody too. They called but they never called back. I called my sales agent several times and he has not returned the calls. We had given information for somebody to look at it. Overall, we're not satisfied.

The sales rep was very honest and he was not pushy. He was there to make the best choice for us and I really appreciate that. He gave us so much explanation. We kind of knew what we were talking about and he was comfortable talking to us like adults who knew our information.

It has been a nightmare dealing with Sunrun regarding a leak caused by broken tiles left on our roof during installation of the solar system. The company was unresponsive, dismissive and callous regarding our concerns for the damage to our house. The investigation to our claim was a joke and the company denied our claims without proper and thorough inspection. There was 2 months of frustration going back and forth with Sunrun, and still no action and response from Sunrun as we watch our house fall apart.

Sunrun gave me the option to lease and my husband liked that option rather than buy. I was kept in the loop through the whole process and they did a lot of the footwork for me. So far, I'm very much liking it.

The salesperson, Mike, came over and he explained everything really well. He was by us the whole way of the enrollment process. Without him, we wouldn't have done it. Also, the installation crew was perfect. They explained a couple of things to us and they were out of our way.

We are having one hell of a time getting SunRun to live up to and abide by our contract. This is not a new problem and we thought that it had been resolved when we were with Vivint. Our mistake. To begin with, panels were removed from our patio cover to build a new structure. The job was only going to take one week. I sent a message to a specific rep with SunRun that it would only take one week. The job site supervisor for the removal confirmed that the patio would be back up in one week. It took 3 months for SunRun to reinstall the panels.

When I sat down with Anthony, he told us the layout of the roof and how the panels would collect the energy, and the number he gave us for what our monthly cost would be, and we were floored. It saved us even more money than we had for our bill at our last address, which was a much smaller home even. We were very excited. Everything went very smoothly, from when we first spoke to the sales representative to getting the panels installed. I'm just waiting now for the system to be turned on.

I had a very good time with the person who sold me the system and with the people who installed it. I had a new roof put on as well as the solar equipment because my old roof was too old for it. It's been a few months now that the system has been operating and it seems to be functioning correctly. The only thing was my power line to the house from the power pole cut across an area with my roof and the installers couldn't put the panels under that power line so I lost some area of my roof that otherwise would have given me a layout that would have given me about 1,000 more units. Other than that, my system seems to be doing well and has radically reduced my electricity costs as one would hope it would since it sent me back about 18,000. I looked at my first electric bill that went from $110 to $8. So far, I'm totally satisfied with my system and with the people that worked with me from Sunrun.

The process was very easy on my end. A person came and gave me the estimate. Once I decided yes, they came and installed the panels. They were very professional. I was satisfied enough to recommend Sunrun.

They did the installation in one day, but then it didn't pass inspection. So, they had to come back another day. But overall, they did a wonderful job.

Sunrun did a good job. We bought the house from someone that already had Sunrun. So, we already had solar panels but we decided we don't want more because we weren't getting the return like we should have. We figured the electric bill is still high so we’re trying to get to the point where we could be self-sufficient or off the electric grid. We had the battery backup for emergencies.

The whole process went very smoothly. I was very happy. I'm putting out more than I'm using so far. I'm very satisfied.

Sunrun did a good job. Their rep was very nice. He was very informative. The installers were really cool guys. They didn’t mess around. They worked from morning to night. They were hard workers.

Sunrun was altogether very well-organized, and responsive. The people installing knew mostly what they were doing. The system is working fine. So I'm altogether satisfied. There was no long wait. The permitting with the city and even the switch by the electric utility were fairly quick. There's one tiny thing that complicates transactions and that's because the tenant is involved. The tenant is paying the actual monthly fee and there's access for only one person to the performance data. So it should be accessible for both the landlord and the tenant. Another concern that I have is the long-term contract that may be affecting the sale of the property in the future.

PLEASE READ IF YOU ARE CONSIDERING SUNRUN. I was introduced to SunRun through Costco while in Home Depot. I have always trusted vendors that operate through these two companies as being thoroughly vetted. The salesman we met with told my family, "We may not be the cheapest, but we will make up for it with superior customer service." My experience with SunRun has been a nightmare. I built a brand-new home and hired SunRun. The initial install was quoted for half a day. The crew was here for three, and when they left, they had only completed a partial install.

This is the worst company ever! Do not use Sunrun/Vivint!! We had the solar panels removed from our roof to replace our roof in June 2020. That was another headache but that is not what this review is about. After a year and a half of trying to get the panels put back on our roof they gave us every excuse and have still not put them back on. Sunrun/Vivint’s response was that someone will call us back and no one ever did. Yet, still they kept charging our account. After stopping payment, sunrun illegally and without my permission went into our account and turned on auto pay and charged my credit card over $1000. Their reaction was not to worry about it and they would fix it in the long run.

From the sales to installation to waiting for them to power up with consumable energy, everything with Sunrun was fairly quickly. Everything's running great. Cliff and another person are the ones that I’ve been in contact with and everything, to me, was smooth. When they said, “You’ll hear back in a month or two,” it was a month or two. If they said two weeks, it was within that time. We weren’t in a rush either. Cliff did a great job. Overall, I have seen some cost improvement even though we're in the colder months right now. Here in Illinois, it’s gloomier. I check my bill all the time. I’m paying 35 something with Sunrun, and I was paying ComEd 114. Now, my ComEd bill is in the 60s. So, I'm saving a couple of dollars, and that's what we wanted. Hopefully, in the near future, ComEd goes lower.

Sunrun was pretty competitive and they were also endorsed by Costco. So I trusted Sunrun a little more. The sales service was pretty good. Signing up was easy. But then getting Sunrun to install it took a while. They gave me a timeline of all the steps that were gonna happen. It took about a month for them to install the solar panels and then it took another month or so for them to activate it, which I was very frustrated about. Also, it was frustrating that I was never able to have a conversation with my project manager. I kept calling and they always directed me to somebody else. Whenever I emailed her, she would just give me very vague answers.

BUYER BEWARE! Our system has been down since May of last year. It's brand new only 1 year since installation! I am on Auto billing, never late, never missed!! They came to repair it and it is still offline right now! They have cancelled maintenance appointments without contacting me, so I sit at home waiting for them and lose money NOT being at work! Now I have a PG&E Net Energy Metering (NEM) over $1900.00 due on January 19th! How can I pay that?? I spent hours on the phone (ON HOLD!) and still no resolution, No new maintenance appointment, and still offline! They told be it's MY responsibility because I purchased the system, as opposed to leasing it! **! Bad company all the way around! I went Green. Now I am in the RED! Notice the Auto respond to most all of these complaints? Pure Scam!

Since going with Sunrun, the electricity bill is lower. The only thing that I dislike is they want to be paid monthly by taking it from my checking account, which I'm not thrilled about. I don't like people going into my checking account and taking money out. The guy told me that my next payment would due on February 7 and to call them and they'll take my credit card and pay with it. I just don't want to do that every month because in the summertime, we're busy. If I miss a payment, it's not cool. So, they’re gonna have to work something out.

Sunrun allowed me to go solar without out-of-pocket expense. When I signed up, their salesperson, Mitchell, was walking around through the different houses here in this brand-new development, and he was a very informative guy and very personable. If he didn't have the answers to the questions, he could get them for me and the process with him went smoothly. Since going solar, if I look at APS, who was my electrical company, and the solar, all in all, there has been some savings although not tremendously. Besides that, not too long ago, I found a piece of plastic down on my patio that I think came off of the panels. I said something to Mitchell and I haven't heard anything back. But other than that, I'm pretty happy with Sunrun.

I had a representative for Sunrun come out and she was fine. The enrollment to their program was easy. The installers were great and they told me everything from what was gonna happen to the installation itself. The system has been running for a couple of months now and there's a difference in my local utility bill. Going solar has me thinking a little more that I'm doing something for the environment.

One of Sunrun's representatives knocked on my door and talked to me first. Then we set up a time for him to come back and he let me know about the program. It was a good presentation. After a couple of weeks, I had the installation and the guy who came out, Gordon, was very professional and pleasant.

My Sunrun solar panels have always underperformed by an average of 60% every year....and every year it was like pulling teeth to get them to honor their performance guarantee....which for every year since 2019 they've decided they won't pay anymore. After hundreds of hours on the phone and many different excuses (lies) from their staff, (especially upper management), I've discovered that the new ploy for stealing the contractual money is to manipulate the performance data and change the rules of the previous contracts so they won't have to payback your over payment. If this angers you, please join us in forming a mass tort lawsuit against Sunrun, who with its acquired affiliates have increasing litigation loss over the country. Call Vernon at ** if you're tired of being fraudulently ripped off.

We went through with Sunrun and everything went fairly smoothly. It took a month for Edison to do their job, so I didn’t have a bill for a while. Prior to getting a bill from Edison, I always get how much projection it’s going to be. It’s been a lot higher this year than it has before. I get the actual bill. Usually, I can minus a certain amount. So far, so good.

Everything went very well from the beginning to the end, so I'm really happy with my Sunrun experience. There was one guy who approached us one day and the way he explained the deal was very good. He was an extremely professional guy and he convinced us to go that way. I was a little skeptical about what kind of people we were going to get for the installation, but the ones who came out were extremely professional and clean. They did their job well.

The installers were very professional and they did very clean work. Also, I could tell that they worked together all the time. They're very efficient. Going solar has been awesome. I have an app on my phone where every morning and after a certain time at night, it sends all the information to them and I can see the next day what I've produced. The rep said the system that he designed should be putting out 13-something for the whole entire year. By the end of this month, I should have two full months and I should be able to see a huge difference in my bill but it's working great.

I got 52 panels and the installation was very good and fast. I was very satisfied.

I looked around and researched different companies and ended up with Sunrun after I saw what they did, what everybody else did, and the solar panels. The installation was great. They tell you the date and time the crew is gonna come in and how long the work is gonna take. The crew came in and they don't fool around. They do their work. I feel great about the Sunrun product.

They will give you a time and they stick to the time or a little bit before it. It's a good thing. I really respect that. So everything from A to Z was good. I got the system almost at the beginning of the fall, so the sun was not always out there all day every day, but the bill went down a little bit.

Sunrun was really good to work with and their plan was good. Pricing was good too no matter what we were looking at. But when we went and had a second set of panels put on, that's when they kind of fell apart. They agreed to a $1,000 gift card then their guy never put it in the system so people weren't calling me back. It took me two months to get ahold of somebody and for them to tell me that we weren't getting the gift card. That was not right. Their rep said that they didn't call me back because of the merger. I called four times by the time I got an answer.

They came out and did a survey of the house and two or three days later, they came back with what they will do. I told them to do it and they started. The only problem I had was when the whole world was going nuts, the main breaker that they needed for my house was backordered. It took them an extra three or four days to get everything turned on. But other than that, I had no problems. They're very knowledgeable about what they're doing and they're very helpful when they came out to install it. Also, if I had to call about anything, I just called and somebody would talk to me and solve the problem. I have 26 panels and three batteries and my house right now is run 100% on solar. At one point this morning, it was putting power back into the grid.

This company is a worthless leech on society. I am attempting to sell my home, and have a buyer, but they have failed to approve the sale for nearly a month and a half now. My buyer has lost their mortgage terms, and I am at risk of losing this deal, by defaulting on the closing date (again). I have no legal recourse, because their miserly contract ensures that I cannot leave the lease contract or even have the panels removed without paying SunRun for at least the entire value of the panels, even though I would be leaving due to their own failure to perform. Do NOT buy this product. You will be held captive by the draconian terms of their contract, and made helpless to their unresponsive "customer service". Protect yourself.

We had a lot of miscommunication and a lack of follow-up after the salesman up until the day of installation. We were supposed to have it installed in four to six weeks and we ended up at almost five months. Also, the installers were very professional but we had to have them come back because they put damaged equipment up. Then, since it didn't get installed until fall, it has not been useful at this point. It’s cloudy all the time now.

We used Sunrun at our previous house and had a really good experience with them. So we decided to do it again. But this time was not as smooth as the last time. There was less communication from Sunrun. They had given us a rough timeline and it extended quite a bit past that. Getting the permission to operate ended up taking more time than you might think it might. But we were very happy once it all got connected. It's been very straightforward.

I thought Sunrun was going to be saving money paying my electric bill every month. I wish I hadn't signed up because I don't think I'm gonna save money. I'm paying more right now than I would be if I was paying my electric and gas by paying the extra $51 a month. I wish the sales rep explained things a little better. I wish he told me, “Here's what you can save, or here's what you won't save.” He showed me a graph but it didn't mean much to me. Maybe he should have offered more information. But some of it was my own fault too because I jumped in without really asking enough questions. The installation went fine and the crew was nice. They left a little bit of trash on the roof but it wasn't much so my son took that off. As far as the product, it's probably good. If you're installing solar simply to help the environment, that's fine. But if you’re installing them to save money for yourself, I don't recommend that.

When the installers came, they put it up and showed us how to use it. There were no hitches. I had a great experience.

We’re about a 50 unit community and at least 10 or 15 had solar already. I got Sunrun and we had a very experience with our installers. One roofer that came all the way from San Bernardino brought to our attention that the air conditioning ducts were all torn. That was not part of his job but he was just trying to make sure the vents were done properly. We end up repairing those ducts. Going solar has been saving us a lot of money. The system works well and the app is very easy to use. We’re happy with the products. It's for energy saving, it's good for climate, and good for the pocket.

The system is working on cutting the bills down, which is the main thing and the main purpose, and it helps a lot.

Working with SunRun was good. There were a lot of parts because my father's place needed to get reroofed and it was great because they were able to help us do that part. With the removal of the old system, the putting in of the new system and the timing of everything, they were very patient as well. I appreciate the time they took to go through the motions because it took longer than normal time. Once they installed, then we had to wait for the local electric company to turn it on. So once it was finally turned on, we were like, “Yay!”

The customer service was great. My point of contact was very attentive. If I would text or call them and they didn't answer, they would call me back pretty rapidly. Most of the time, it was the same day. If I have any questions, I was answered very quickly. My solar panels were projected to be installed on June of 2021. It was just a projection and I understood that. But the actual installation didn't happen until September. So that was the only bad thing. I would have liked to have started using my solar panels in the summer when it was sunny every day. Even after they were installed, it took months to get final approval from my electric company and I never understood that. My system went fully operational about November or so.

I love that Sunrun was started by a bright young woman and she's still the head of things. She has some great ideas and she tries to run a tight ship. The people that work for her seem to really respect her too. Enrolling in Sunrun was bumpy. I needed to be up in the summer and I would really be doing my duty to Mother Earth, which is one of the reasons that I wanted to use the sun. I started talking to them last spring and it was just starts and stops. I wouldn't hear from the salesperson and he was not reliable. He would miss appointments or he screwed up constantly. The job didn't get finished until the third week of November and they're still tweaking it. Those were discouraging.

Enrolling with Sunrun was very easy. First, they told us it was going to take X amount of months, and the next thing we knew, the guy was coming out doing the survey then they were coming out to do the install. The guy showed up on time, got it all done in one day, cleaned up afterwards and everything was great. I have an app on my phone to track how much my system is producing, and to look at my electric bill, I’m able to log on to my electric company. My electric bill is $260 less a month on the average.

It took a long process from application to physically installing the panels, although that was not Sunrun's problem, and then for SMUD inspection, it took five weeks. But the installation crew did a really good job. All of my neighbors get amazed about how quickly they were done.

Sunrun was a very good company to deal with. The gal that called me was very good. She came over and gave me a lot of information, answered all my questions, and didn't try to hard sell me. Because I didn't make up my mind the first time I talked to her, I made another appointment to talk to her some more because I had some additional questions and she was very obliging and very professional.

Sunrun gave me a good deal. The boy I worked with was great. The people who put the whole thing together were fast and efficient. It was just the path between Xcel Energy and the whole situation. With the power company, it was always on their time schedule and backed out like two months. Whenever they get to it, they get to it. When I was in the middle and not knowing what was going on, I didn't get a whole lot of help. I got like, "We'll come out and take a look at it." But then, that was not what happened. They were still a little bit lost at that point.

Sunrun was the best company that I've ever worked with. When they said something, they were here right with the time and the day. So, I have nothing but praise for them. Since going solar, my electric bill is almost gone and I’m right in the single digit. When my panels were installed, the guys who came out were professional and very polite. I couldn't have asked for a better group. But they need a better direct line. We’ve been trying to get ahold of the company as we have yet to get a bill from them, and we can’t get ahold of anybody. We don’t know what’s going on now, even if they’re still in business. I would love to pay them and I don’t want to be caught later on with them sending me a bill and saying that I didn’t pay them.

From the time that I decided to go forward with Sunrun to the time that they came out and did the install was three weeks to a month because it had to get approved from my village and from the electric company. They were out there three days, and it took another couple weeks until the system was up and running. There was some confusion on the backend about the serial number of my panel, and it was not giving me the right data.

It was a good experience with Sunrun. I'm enjoying the benefits of it right now with the lower bills. My first bill after having Sunrun was only $7 and 40-something cents and my last bill was $21.41. The installers were safe. They put their own barriers around the house so nobody would walk on it. They said if I get the battery, the battery's even better. I was gonna get the battery when they first installed what they got up on the roof now. But I have a big old generator, so I was gonna use that. But if the battery's big enough to run the whole house, I'd rather have the battery. Plus, they say if you have the battery, you're off the grid. You don't have to have the electric company unless the sun doesn't come out for a whole month or so. A guy was supposed to come by to talk about the battery but I don't know what happened to him. Hopefully, that guy will come tomorrow.

Donald was the guy that I dealt with and he was very informational and hands-on. The guys who came and installed the system did a great job. They did it within a day. They were very professional and nice. The only thing was that it took a while. But I understood it was going through. Once the city inspector came out, everything pretty much moved pretty fast after that. I got my PTO to turn my solar on at beginning of November. But the process started in May and it took a good six months because you have to go through the steps.

Everything is perfect and I'm very happy with Sunrun.

Enrolling was simple and the rep was good. But, customer service absolutely sucks. I have a problem and nobody will get back to me. Nobody has any answers. It's almost like they don't even know their product and they just put it on. It's good, but that's where it ends. “They're on. They're good. You're on the grid. See you.” They need to get ahold of me.

My Sunrun system is producing almost the same as it used to, but Edison changed their rules for what they charge and what they pay for your production. I’d have to put on a bigger system and make it work. But I just had Sunrun's reps out because I wasn't getting any readout on my system and they fixed my readout. Other than that, their salesman lied to me. Getting things up and running took almost a month longer than it should have because they couldn't get the right paperwork out. I had to go to the house every time they had to come out and do an inspection and it was an absolute pain. So I was paying for the system before I even was producing anything.

Working with the salesman from Sunrun, Dario, was A plus. He was fantastic. After that, everything went downhill. A lot of it was my fault, but there was no follow up. They were asking me to sign forms. I don’t sign forms on the computer. I didn’t even know how. I wish everything would have been done through the mail, and it would have been easier for me. I'm not a computer person. Once my youngest son helped me with it, then it went much smoother. I just wish someone would have called me. I want people contact. I don't want this stuff through the computer. I started it last June, and I’ve only had it two months running. So, Joe came here to work on something that needed to be done. He was outstanding, but the process was F minus.

The crew was fantastic. The only problem we had was the first inspector. They usually send out an inspector to check a roof and the first inspector that came by said the roof was okay, and then waited two months. On the first installation attempt, the crew came and the roof was bad. I had to replace my roof and then they came back again a month later to get it done. That was the only hiccup in the whole process. Other than that, everything was smooth. It was a good process.

Snow guards have been installed, and we appreciate it and hope they help when the snow comes. It would have been helpful to know prior to signing the contract that this is a problem with snow, and that we would be responsible to pay for the solution. Also, if after contacting customer service, if indeed a solution had been in the works for 8-10 months, it would have been helpful for that to have been communicated to us. Instead we had to reach out, even to our sales representative, numerous times. Hopefully this is a great product for us, but better customer service would definitely have increased our confidence in this company.

I signed up at Home Depot and they did their presentation. It was good and they told us about the different numbers and everything that was like cost savings and what was going to be produced. Also, they had some good incentives. Sunrun's process was really easy. It went really well. I'm very satisfied.

Being with Sunrun has been great. They installed my system the day after Labor Day and the guys were so polite and professional. They were in and out by the time they said they were gonna be. My solar power has supplemented my energy and lowered my bill, not only by half. I'm completely satisfied.

The installation was good. But Sunrun hasn't given the documents to the power grid, which delayed at least two months for me. And they said they will pay for my first month installment, that 823, because the delay is from their side. But I have not received the check. We have hooked up to Green Mountain. They don't have a buyback if we are taking nights free. That's okay. One month, it has come to 73. And the other month, it has gone up to 125. When I checked, they said the solar panels are not generating as much as it was expected. The capacity might have been miscalculated. Otherwise, everything is fine. Sunrun has given a good service. The people are good.

The sales guys were excellent. When the technician came in, he did the inspection but didn’t turn off my batteries. When we had a power outage, we had a problem. Sunrun's customer service is slow. When I call in, somehow, they don’t talk to each other. But Sunrun has come by and took care of the issue. They did it quickly. I’m happy after the fix.

There's a thing in California called net electric metering. I hope I'm under NEM 2.0 because I've had to go back and ask people, “Am I covered? Am I good?” So, if there was a bit more transparency around that. Other than that, everybody, all the way down the line, it has been great. We’re happy with the designer. She did a great job. At first, this time of year, we didn't get a lot of sun because of the length of the days. But my bill for October was a credit.

I have never had a good interaction with SunRun customer service. Currently dealing with an error code on my inverter. My case manager doesn't accept phone calls and when I asked to speak with manager I waited on hold for 30 minutes, then got hung up on. They're trying to charge me $190 for what they call a "healthy system inspection" when my manual says that if the code persists to call for a technician. I would not only NOT recommend this company, but actively and strongly advise against using this company.

The timing was good when I signed up with Sunrun. Tim, the rep, did very good. Since I have had the solar energy system, every day is cloudy. So, I'm paying it and my electricity bill at the same time. So now, I’m not too happy to have the solar system since every day’s weather is bad. I look through my app every day and it is either one kilowatt charge or none. My friend and family told me that during the winter, I am not going to have much. But during summertime, I’m gonna make all those times. So, I’m gonna wait. So far, Sunrun is perfect.

I have been trying to get Sunrun to fix a communication problem for over 2 months. Our first call was Oct 19 2021. It is now Dec 21 2021. Our meter is not notifying our electric company of our production, resulting in phenomenally high electric bills (>10x normal) and a lot of frustration. I have spent many hours of my time trying to resolve the issue and they, without checking with me, last week after I contacted them yet again, decided to cancel my service ticket according to their customer service rep Carlos. Worst worst worst service I have ever seen and I've seen a lot!

Enrolling with Sunrun took longer than I expected. The system was designed for three batteries and the reps came out not knowing that. They were only going to put in one so that delayed the permit process. There were issues with the permits with Contra Costa County, which legitimately may be considered outside of the parameters of Sunrun. They don't have control over the permit process but they do have control over how it was reported incorrectly the first time. The delay cost an extra two months. We started it in April of 2021 and we got turned on October 5th.

WARNING, I regret my decision to have gone with this solar company every day. I’ve been a customer for several years. BEWARE. About a year ago I began to notice water stains on my ceiling on one whole side of my house. My roof was less than 5 years old when they installed the panels. I reached out to the company and got no response. No one was willing to come out and inspect my roof. This continued for about 3 months until I was able to get in contact with someone. Not until a month later, they came out and uninstalled the panels on the damaged side of my roof. Those panels have been in my yard since June 2021. No one has been returning my calls, no one has been back to my house to help me with the leaks.

Everything was well with Sunrun and I haven’t regretted anything about going solar. Our energy bill went down, which was the main thing for us.

When I first got Sunrun and had it installed, the price was different. I hadn't heard back from them about getting my refund. They called me a few days ago about receiving a refund after the first of the year. Then I haven't been able to connect through the internet to my account through Sunrun so I can track things every day if I want to. They have not fixed that yet. They said that a person would be calling me in two to three days. It's taken them a long time to get back to me on these things and I'm not happy. They should have done what they said when I signed the papers and agreement, that I would be able to track every day how my solar system is doing. If I can't connect to them, how are they connecting to my solar panels? They’re supposed to keep track if anything happens to it. I know my solar panels have snow on them.

Sunrun was very conscientious of what they were doing. They worked with the HOA. Whenever I had problems or questions, I could call and get answers, even though in retrospect, they were very simple answers. The people were excellent from the salesperson all the way to the technicians that came over to the final installation and check-out. They were upfront about the pluses and minuses of solar. It was helpful to have somebody being honest about it. The panels looked fabulous on the roof. It’s a new build.

We looked at another company and they had some weird things in their contract. We trust Costco vendors and Sunrun had a better contract. However, the girl who we scheduled to have come out showed up about two and a half hours late so that was a little weird. We had called and started to do it, and then she told us to do it through her and we'd get some gift cards, which we never got, so we ended up enrolling twice. It ended up taking us five hours to get enrolled.

The representative was a nice guy, knew all his stuff, and answered all the questions. The installment crew was awesome as well. With Sunrun, everything seems to go the way it's supposed to, so far, and everything is good.

It took a while to get the system approved but the representative I've worked with was very good. The installation went very smoothly. But I'm a little confused currently about my relationship with Sunrun. I haven't heard anything from them for a while now. I'm leasing the panels, so I'm imagining there's a fee for that that I would get notified about, but I haven't seen anything, so far.

My dad has solar and he wanted to put a couple more panels and add the batteries. So, I recommended Sunrun. They said they had everything they needed, but they stopped communicating. I gave a call. “We'll call you back.” And there were no callbacks and emails. It has been months and it's not moving. I couldn't figure out why. I tried to call my service rep, Cody, and I didn't get anything. That was the only number I had. Cody left and Sunrun put a new project manager.

It was a little slow process because I started in August and the panels were put up in October. I just received my first bill from NV Energy and I need to call them because it was a $300 bill. I'm not really sure of the breakdown or what fees were charged.

Sunrun came in with the right price. With their upfront and non-pressuring sales technique, that was nice. Their communication was pretty clear too. By going through Costco, I got a $1,000 Costco card. We got a lot of panels put on during installation and it was a pretty hot day, and the guys still did it all that day. The only issue I had was that there was a little bit of a delay and a lot of the delay ended up being on the municipal side. But that's understandable considering the state of the world at the moment. We didn't get the system turned on until mid-October. My power bill that month was expected to be in the 300s and it dropped down to the low 200s. Then now, I just got my first full month of solar and my power bill was $13, and that’s just the basic charge.

Enrolling with Sunrun was very easy and straightforward. It just hasn't been turned on as the City of Boulder hasn't approved yet.

It is sad but common these days to deal with companies who have completely lost a sense of integrity and customer service. Welcome to the new normal, I guess. Running a business is hard….I know because I own one so when I write reviews, whether good or bad, it comes from a place of value and honesty. That's how companies improve, right? I have been dealing with open issues since May involving this solar process. The first issue involves a 3rd party contracted company called Prowest.

Actually, this is a follow up review regarding my horrible experience with the SUNRUN Interconnection Team. The solar project has been paid in full after they finished installing the system last August 12, 2021. The next step is filling up and submitting the Interconnection application to PG&E by the Project Coordinator, which was submitted to me for my signature approval. Three weeks later, I contacted the Project Coordinator to get status update of the project, but I was unable to get hold of her, so, I left a message on her voicemail. I called PG&E on Sept. 21st to get update on the interconnection application, but I was surprised to know that the interconnection application form that they submitted was rejected due to wrong information.

I've had Sunrun for about two months and my bill hasn't gone up. It’s almost the same as it was when I count in the monthly fee that I pay and what the bill is. But one of the things that I'm sort of interested in is the environment. Later on, it'll be a little bit more cost-benefit for me.

The installers did a good job. It looks like what I'm charged this month is less, but we will all know better after we go through the summer.

We're waiting for a second set up of solar panels for our guest house but the installation of the first set of panels was great. It was a day job and it was easy. Everybody was also so wonderful at Sunrun. All the information was provided clearly. But the process takes too long. We started at April, and we haven't finished yet. So it's very annoying. Especially the loan, we didn't know for a month then they told us that something happened with it and that we had to reapply.

I had used Sunrun previously in my home in California. It was a huge saving. I looked at the numbers that have been put out and I looked at my energy rating for my house, and it seemed to be a pretty decent deal. So, I went with Sunrun this time again. This time, the enrolling process was not bad, but I had to push for some information. Still, at the end of the day, I've been negotiated into a deal which was not fully disclosed.

Working with Sunrun was good. They're just having trouble with my battery right now, but other than that, it's been going good. I wanted a solar system because I wanted a battery backup just in case the power goes out, especially in the wintertime. Sunrun was the only company with a battery for backup. I've been asked for about five years from companies for me to put solar on my roof, and I asked them if they had a battery that I could charge up and store just in case a power outage, and they all said no. So, I was just waiting for somebody to come around with a battery. As far as the installers, they were great.

Our power bill has decreased significantly, just buying at the Sunrun’s rate. We’re in the San Joaquin Valley, California and it gets extremely hot during the summer. A number of years ago, we were experiencing PG&E power bills that were well over $500, $600, and $700 a month. Now, we’re generating power through the panels and with Sunrun, we’re doing well. Their customer service reps are excellent but they’re a little bit hard to get ahold of as far as a phone number for customer service. Other than that, I would recommend them highly.

I have called several times with concerns about my system and all I get is, "Your system is working properly." If so then since it's supposed to generate between 700 to 800 KWH per month why is my net generation 210? Still no answers.

Thinking it is resolved for now. Sean E was great and a very big help. The experience with Sean was 5 stars, but with the others I had to deal with and my time that was wasted I can only give 2 stars.

The way that Sunrun's rep at Home Depot delivered his message to me when he asked the question about my PG&E bill captured my attention, and I wanted to know more. About a year before I enrolled with Sunrun, I had spoken with someone else about solar panels. But they couldn't explain it to me very well. They also told me they needed to cut the big tree down in front of my house and I didn't want that down, because that was why I bought the house. So I told them no. But Sunrun said they didn't need to cut the tree down.

The rep did an excellent job and the installation was great. With the winter months, I don' see as much voltage coming in but I'm sure this summer, we'll see a lot more. So far, I'm very happy. Their customer service team has been very good.

From the very beginning of the project, there was no communication. They have too many people working on the same project, nobody really in charge, and the panels took way longer to get it installed. They would show up, schedule an appointment, and after I called them for months, they'd say they were going to come and connect the system. And they came. Then the guy went out there and worked on it for a while, but said they couldn't connect it because the power company hadn't given them permission. I told them that hat was done two months ago, and I've been calling and waiting on them. He said he had no communication of that, so I showed him the email. So he went ahead and decided to turn it on.

SunRun told me that I can save energy on the solar panel but right now, I'm paying more than I have. the salesperson told me that I'm just gonna pay the minimum payment for the ComEd and then the $68 for the solar panel. So, it was a good deal. They just told me what's gonna happen if your solar panel is not producing energy. You're still gonna pay on ComEd. That's not what they told me when they were telling me about the solar panels. So, I'm gonna cancel. It’s a trick.

I received an email on October 18,2021 that my solar panels needed servicing...Here it is December 8,2021 and I have had TEN phone calls/attempts to communicate with someone...and only getting a complete run around!

While I appreciate that Sunrun is in business to sell consumers a product, I found it to be a lot like dealing with a car salesman. I felt pressured to sign the online documents with the assurance that I could change my mind within 10 days if I didn't want to proceed. There were a lot of positives pointed out & a $1,000 signing bonus. I signed with that in mind but said I wanted to research the issues of how the contract might affect the sale of my house & to think about it. I was reassured this wouldn't be an issue because of the tight housing market & people transferred the contract to new owners all the time.

Sunrun had to come back out and have SDG&E do another site visit to make sure that things were done correctly. Apparently, they didn't pass inspection for whatever reason. Sunrun did just show up unannounced. It would have been nice to have had a heads-up. But other than that, it looks like my electricity bill is about half right now. At least it was on the mid-cycle. So, we'll see at the end of the cycle.

Working with Sunrun was absolutely amazing. The guys that installed everything were awesome and they were so nice and polite. I've had work done on my property before, and I've never had this level of professionalism. They called me almost every day for five days to tell me that there was something wrong and that they had to fix it. They came out right away and fixed it. So far, I'm saving $40 a month.

The rep was lying and what I've been told is totally different with what I'm getting now. I went solar because I was thinking of saving money. I let Sunrun build the solar and I'm leasing that energy through the power company. Sunrun deals with the power company so, they screwed me around. I'm not happy and I'm gonna tell everyone to not even deal with this. They trap you in. So, I have to find a way how to get off this because if taken together, I'm paying a lot more than I used to pay.

Installation was very good. There were little hiccups and glitches, like Sunrun told me they wouldn’t install it one time, and we had to change the date. Other than that, everyone that came out was very pleasant. They tried to keep me informed along the way and did what they said they were going to do. If they said they would have it finished by that day, it was finished. The only drawback was when we had to wait almost four weeks for enCore to get around to giving the final approval. Sunrun had all the paperwork, and enCore had it too. I'm also having a little hiccup right now, but the Sunrun reps are still being very upfront and helpful.

The sales representative was awesome and the installation was great. The process took months and we just got up. But I don't know if it's been running or not because when it was installed, the installers never bothered to hook up the part that monitors the system so that they can see on their end and I can see on my end through my app the energy that the system is using. I made several calls to the salesman and the tech support, and they opened up four tickets. But they would never help me because they never closed the ticket before. So, I pulled out a ladder, opened the box, climbed up there and saw that they never hooked it up. They never bothered to call and never resolved the problem. So, I'd be pissed if I didn't climb up there on a ladder myself and connect the unit that sends information to them and me, but I'm the one who did that.

I liked Sunrun's reputation and the fact that they were in Costco. So, I have the support from the Costco side of it as well. The salesperson was excellent. The technicians that came out were also good. The only challenge that I had was the lack of communication in between waiting for it to go live. I was in the dark a little bit, and I would be the one being proactive about finding out what the status was. I'm pretty satisfied going solar. My bill has gone down. We've only had one cycle, but we're about to see the other one.

Sunrun helped out with everything. I was looking to do solar because my brother was pushing me. He said I have the perfect house so I started doing some investigative work. I talked to several companies and Sunrun came out with the best deal. Michael, the rep, never pushed so I wound up signing up. The installer came out in the god-awful heat and had to climb up into my hot attic. Everyone was wonderful about it. I had no issues and they took care of all that. Everything progressed exactly how the rep said.

Sunrun's enrollment process took longer than I expected. The communication wasn't there. We were also promised gift cards, and still, I haven’t received those. It's been activated since September 9th, and I was supposed to get them in six weeks. I'm a little disappointed. We googled Sunrun. They were like one of the top notch companies, and the communication was horrible. I referred a bunch of people and one of my friends was getting it done. They've gotten the runaround. So, I'm not totally happy with that part of it. Other than that, it's saving us money. We still have to pay for the solar, but we like it and it's working. I’m satisfied. I love the salespeople. They were awesome.

When I first started, they gave me Maria to be my project coordinator. I called her a couple of times but she never returned them. So, I called and talked to somebody else, they answered my questions and assigned somebody else to me. They sent the engineer out. It's funny because he put a hole in my ceiling. It looks like wood planks, like a shiplap almost ceiling in my family room. But it's actually like that Styrofoam board. And he was pressing on the ceiling, figuring out the strength of everything like that, because this house was originally a cottage. His hand went through my ceiling. He called his boss and within two days, they had somebody come out here and repair it and I could barely tell that it was patched. So, you can't beat that. Don't hide it. Just, “Let's see what we can do to make it right.” And they did. He did a very good job of patching.

Updated on 01/19/2022: UPDATE: "Digital Engagement Specialist" told me to give him a time to call to follow-up. Didn't call me until a week later unexpectedly. Second Update: They were willing to give me a $2500 discount on their removal and reinstall of the panels. So I still have to pay $3500 for criminal behavior. But I'm stuck and they know it because I need a new roof, so I signed a contract for removal. Took a week or more to get a removal scheduled. They were removed about two weeks after that. Roof went on immediately following. So when will they be reinstalled? I asked the folks doing the removal and they said the scheduler would call. Roof done weeks ago and no call. So I called and they created a "support ticket" and someone would follow-up with me in 5 days.

My experience with the representatives at Sunrun was good and very informal and they would pick up the phone and answer all the questions at any time. The installation was perfect. They came the day they said and they finished within a couple hours.

The enrollment period at Sunrun was very easy. Not only was my salesman always in contact, but I heard from the person who was going to do the installation constantly, every week. That was a plus for me. The salesman was also very courteous and knowledgeable. He answered all of my questions. However, during the installation, one of the recessed lightings was damaged. My salesman asked me to send in photos and I'm still waiting to hear from someone concerning that. But other than that, that whole operation went so incredibly smooth. I was impressed with how smooth and how attentive the guys were. As far as the bill is concerned, I got my last bill and it was about a third of what it normally is. I was very happy with that. They sent me a letter saying that the panels were performing at 112% more than I contracted for.

My former bill was SMECO. I go to their website, and this quarter, and I check the bills there. But since Sunrun installed the solar, nobody told me where to check the bill. Other than that, I have this guy we were dealing with for a long time. He was friendly. Also, the installation was nice.

Well for a start I trusted this company right away since they are connected to COSTCO. Been a COSTCO member for a long time. I trust COSTCO so I trust Sunrun their product and efficiency. We were so excited to have our own solar panel installed believing we can really save a lot of money for our electric bill. We live in CA so electricity bill is like $600 the most especially summer time. There was no problem with the installation, Sunrun was quick and installed the panel right away.

I filled out information at Costco. I was contacted by a sales rep and we talked by telephone, some text messages, and set up an appointment for an in-house preliminary discussion. The guy that came out had a PowerPoint and some written materials. He asked questions and looked at the property, then we set up a follow-up meeting where he would come back with some proposals. I got my wife involved and we listened to the presentation, then we discussed if we wanted to move forward. So, we moved forward with it in June or July. Once we decided, Sunrun took care of the permitting and they came back with a more accurate description of what the equipment was, what the kilowatt output and input would be, then we'd get some savings and some estimates.

The representative was so nice and explained to me so well. I used to pay $800 for electricity. Yesterday, I got a new statement and it shows $33. It's perfect. I'm really satisfied with Sunrun, except for the stock price. But I'm talking to my friends and my family. They said as soon as they purchase a house, they're gonna install it.

The salesman who came out, Colt, was very thorough and professional, and enrolling was seamless. We entered into an agreement after consulting with my wife. We had to wait, though, because I was putting a new roof on and I didn't want to put any solar panels on there until I had the new roof. The opportunity came up to have a new roof, then after a bit of convincing, I got my wife to buy into the idea of solar panels. She didn’t like the idea aesthetically of them at first, but we were able to compromise, move some panels around and make it work.

It took a while for the installation to happen. When it happened, it was sudden. The crew took an extra couple of days to finish the installation. I'm just waiting right now for someone to explain the system to me. The person had come in when they did the installation and they just left. I tracked down the company to have it done to me since it's now up and running. Then there was some type of short circuit. I was away for the weekend. I came back and they sent somebody to check it. The person came and he said he had no equipment so there was nothing he could do. I had an electrician come in and change the circuit box. Still now waiting for someone to call me to come in and to check the system out. I just had to set the machine up and I had no clue.

I am very versed with solar as I had it back in the late 70s and early 80s. I was in Costco one day and I thought that if they were supporting this company, then I'd go and listen because I don't want a mom-and-pop operation that's here today and gone tomorrow. The representative was very nice but like a car salesman. Most people that do solar is a passion and this was more like a business transaction. But the installment crew was totally professional. My favorite was Anna and she always followed up on any single little thing because sometimes I would try to get ahold of someone and it would go several days, and I didn't hear anything. But anytime I reached out to Anna, she was back with me.

We had issues when our Sunrun was activated. For some reason, it wasn't catching solar for over a month. So we received an Edison bill and I didn't like that. It was frustrating because when I called in, it seemed like it was my fault or the system's fault and it wasn't Sunrun. I explained to them that this is the reason why we purchased the system. It should be up and running when we activate it. That wasn't the case and so we were going back and forth with the representative.

Sunrun did a great job. It was super easy process and they communicated very well all along the way. They answered all my questions and I didn't have to do much of anything as far as the permitting process. Everybody that was here was super professional. They were really quick. They looked at how they could install things the best way at my house and they took advantage of that. The install was super clean and there's not a lot of conduit running everywhere. Before going solar, my bill was $180 a month. The first month where the system must have only been a partial use, the bill was $5 and this last month, it was a $56 credit. There's a huge savings. I'm happy.

They took a whole long time to get the thing started and they didn't update me on when I could expect to switch to Sunrun. I kept waiting and waiting and waiting and finally, it was done. They did not tell me that that would happen, and it annoyed me that this thing kept going on and on.

They recommended a certain number of panels to get us to whatever and I said I need more. I wanted as many as will fit on the roof, which was a ridiculous number of panels. The guys said they never do that many but they did it all in one day. It was amazing. They were so professional and so efficient. They just knocked it out. It was really impressive. Dealing with Sunrun so far has been super easy. I would tell anyone to try them and I have been.

There was no hassle for me during the installation. Everything was good with them.

Signing up was easy and their rep was a great person. Going solar has been good so far.

The sales rep of Sunrun was superlative. We had a couple of snafus on the installation. But they came out and they corrected it. The thing I did not like is that they would clip wire ends and leave them on the ground. I would expect that rather than littering my yard with all these dozens of wire pieces, they would have picked them up and taken them away. They didn't clean up. I'm still finding pieces of green wire in the rocks around the area. So when they clipped it, they should have a bucket when they do that. They just tossed it in there. Also, we have a heavy-duty system. We got two backup batteries and we had changed a lot of circuits because we have a lot of stuff going on. But other than that, the overall experience was fine. We're happy with the total experience.

We have been trying to talk to the company about the maintenance checkup and solar lease transfer/warranty to the new buyers. Frustrating and could kill a purchase deal. We have called 855-478-6786 and when hit 1 they said they could not take calls and hung up. No way to leave a voicemail.