Sunrun Reviews

There's a thing in California called net electric metering. I hope I'm under NEM 2.0 because I've had to go back and ask people, “Am I covered? Am I good?” So, if there was a bit more transparency around that. Other than that, everybody, all the way down the line, it has been great. We’re happy with the designer. She did a great job. At first, this time of year, we didn't get a lot of sun because of the length of the days. But my bill for October was a credit.

I have never had a good interaction with SunRun customer service. Currently dealing with an error code on my inverter. My case manager doesn't accept phone calls and when I asked to speak with manager I waited on hold for 30 minutes, then got hung up on. They're trying to charge me $190 for what they call a "healthy system inspection" when my manual says that if the code persists to call for a technician. I would not only NOT recommend this company, but actively and strongly advise against using this company.

The timing was good when I signed up with Sunrun. Tim, the rep, did very good. Since I have had the solar energy system, every day is cloudy. So, I'm paying it and my electricity bill at the same time. So now, I’m not too happy to have the solar system since every day’s weather is bad. I look through my app every day and it is either one kilowatt charge or none. My friend and family told me that during the winter, I am not going to have much. But during summertime, I’m gonna make all those times. So, I’m gonna wait. So far, Sunrun is perfect.

I have been trying to get Sunrun to fix a communication problem for over 2 months. Our first call was Oct 19 2021. It is now Dec 21 2021. Our meter is not notifying our electric company of our production, resulting in phenomenally high electric bills (>10x normal) and a lot of frustration. I have spent many hours of my time trying to resolve the issue and they, without checking with me, last week after I contacted them yet again, decided to cancel my service ticket according to their customer service rep Carlos. Worst worst worst service I have ever seen and I've seen a lot!

Enrolling with Sunrun took longer than I expected. The system was designed for three batteries and the reps came out not knowing that. They were only going to put in one so that delayed the permit process. There were issues with the permits with Contra Costa County, which legitimately may be considered outside of the parameters of Sunrun. They don't have control over the permit process but they do have control over how it was reported incorrectly the first time. The delay cost an extra two months. We started it in April of 2021 and we got turned on October 5th.

WARNING, I regret my decision to have gone with this solar company every day. I’ve been a customer for several years. BEWARE. About a year ago I began to notice water stains on my ceiling on one whole side of my house. My roof was less than 5 years old when they installed the panels. I reached out to the company and got no response. No one was willing to come out and inspect my roof. This continued for about 3 months until I was able to get in contact with someone. Not until a month later, they came out and uninstalled the panels on the damaged side of my roof. Those panels have been in my yard since June 2021. No one has been returning my calls, no one has been back to my house to help me with the leaks.

Everything was well with Sunrun and I haven’t regretted anything about going solar. Our energy bill went down, which was the main thing for us.

When I first got Sunrun and had it installed, the price was different. I hadn't heard back from them about getting my refund. They called me a few days ago about receiving a refund after the first of the year. Then I haven't been able to connect through the internet to my account through Sunrun so I can track things every day if I want to. They have not fixed that yet. They said that a person would be calling me in two to three days. It's taken them a long time to get back to me on these things and I'm not happy. They should have done what they said when I signed the papers and agreement, that I would be able to track every day how my solar system is doing. If I can't connect to them, how are they connecting to my solar panels? They’re supposed to keep track if anything happens to it. I know my solar panels have snow on them.

Sunrun was very conscientious of what they were doing. They worked with the HOA. Whenever I had problems or questions, I could call and get answers, even though in retrospect, they were very simple answers. The people were excellent from the salesperson all the way to the technicians that came over to the final installation and check-out. They were upfront about the pluses and minuses of solar. It was helpful to have somebody being honest about it. The panels looked fabulous on the roof. It’s a new build.

We looked at another company and they had some weird things in their contract. We trust Costco vendors and Sunrun had a better contract. However, the girl who we scheduled to have come out showed up about two and a half hours late so that was a little weird. We had called and started to do it, and then she told us to do it through her and we'd get some gift cards, which we never got, so we ended up enrolling twice. It ended up taking us five hours to get enrolled.

The representative was a nice guy, knew all his stuff, and answered all the questions. The installment crew was awesome as well. With Sunrun, everything seems to go the way it's supposed to, so far, and everything is good.

It took a while to get the system approved but the representative I've worked with was very good. The installation went very smoothly. But I'm a little confused currently about my relationship with Sunrun. I haven't heard anything from them for a while now. I'm leasing the panels, so I'm imagining there's a fee for that that I would get notified about, but I haven't seen anything, so far.

My dad has solar and he wanted to put a couple more panels and add the batteries. So, I recommended Sunrun. They said they had everything they needed, but they stopped communicating. I gave a call. “We'll call you back.” And there were no callbacks and emails. It has been months and it's not moving. I couldn't figure out why. I tried to call my service rep, Cody, and I didn't get anything. That was the only number I had. Cody left and Sunrun put a new project manager.

It was a little slow process because I started in August and the panels were put up in October. I just received my first bill from NV Energy and I need to call them because it was a $300 bill. I'm not really sure of the breakdown or what fees were charged.

Enrolling with Sunrun was very easy and straightforward. It just hasn't been turned on as the City of Boulder hasn't approved yet.

Sunrun came in with the right price. With their upfront and non-pressuring sales technique, that was nice. Their communication was pretty clear too. By going through Costco, I got a $1,000 Costco card. We got a lot of panels put on during installation and it was a pretty hot day, and the guys still did it all that day. The only issue I had was that there was a little bit of a delay and a lot of the delay ended up being on the municipal side. But that's understandable considering the state of the world at the moment. We didn't get the system turned on until mid-October. My power bill that month was expected to be in the 300s and it dropped down to the low 200s. Then now, I just got my first full month of solar and my power bill was $13, and that’s just the basic charge.

It is sad but common these days to deal with companies who have completely lost a sense of integrity and customer service. Welcome to the new normal, I guess. Running a business is hard….I know because I own one so when I write reviews, whether good or bad, it comes from a place of value and honesty. That's how companies improve, right? I have been dealing with open issues since May involving this solar process. The first issue involves a 3rd party contracted company called Prowest.

Actually, this is a follow up review regarding my horrible experience with the SUNRUN Interconnection Team. The solar project has been paid in full after they finished installing the system last August 12, 2021. The next step is filling up and submitting the Interconnection application to PG&E by the Project Coordinator, which was submitted to me for my signature approval. Three weeks later, I contacted the Project Coordinator to get status update of the project, but I was unable to get hold of her, so, I left a message on her voicemail. I called PG&E on Sept. 21st to get update on the interconnection application, but I was surprised to know that the interconnection application form that they submitted was rejected due to wrong information.

I've had Sunrun for about two months and my bill hasn't gone up. It’s almost the same as it was when I count in the monthly fee that I pay and what the bill is. But one of the things that I'm sort of interested in is the environment. Later on, it'll be a little bit more cost-benefit for me.

The installers did a good job. It looks like what I'm charged this month is less, but we will all know better after we go through the summer.

I had used Sunrun previously in my home in California. It was a huge saving. I looked at the numbers that have been put out and I looked at my energy rating for my house, and it seemed to be a pretty decent deal. So, I went with Sunrun this time again. This time, the enrolling process was not bad, but I had to push for some information. Still, at the end of the day, I've been negotiated into a deal which was not fully disclosed.

We're waiting for a second set up of solar panels for our guest house but the installation of the first set of panels was great. It was a day job and it was easy. Everybody was also so wonderful at Sunrun. All the information was provided clearly. But the process takes too long. We started at April, and we haven't finished yet. So it's very annoying. Especially the loan, we didn't know for a month then they told us that something happened with it and that we had to reapply.

Our power bill has decreased significantly, just buying at the Sunrun’s rate. We’re in the San Joaquin Valley, California and it gets extremely hot during the summer. A number of years ago, we were experiencing PG&E power bills that were well over $500, $600, and $700 a month. Now, we’re generating power through the panels and with Sunrun, we’re doing well. Their customer service reps are excellent but they’re a little bit hard to get ahold of as far as a phone number for customer service. Other than that, I would recommend them highly.

Working with Sunrun was good. They're just having trouble with my battery right now, but other than that, it's been going good. I wanted a solar system because I wanted a battery backup just in case the power goes out, especially in the wintertime. Sunrun was the only company with a battery for backup. I've been asked for about five years from companies for me to put solar on my roof, and I asked them if they had a battery that I could charge up and store just in case a power outage, and they all said no. So, I was just waiting for somebody to come around with a battery. As far as the installers, they were great.

I have called several times with concerns about my system and all I get is, "Your system is working properly." If so then since it's supposed to generate between 700 to 800 KWH per month why is my net generation 210? Still no answers.

Thinking it is resolved for now. Sean E was great and a very big help. The experience with Sean was 5 stars, but with the others I had to deal with and my time that was wasted I can only give 2 stars.

The rep did an excellent job and the installation was great. With the winter months, I don' see as much voltage coming in but I'm sure this summer, we'll see a lot more. So far, I'm very happy. Their customer service team has been very good.

The way that Sunrun's rep at Home Depot delivered his message to me when he asked the question about my PG&E bill captured my attention, and I wanted to know more. About a year before I enrolled with Sunrun, I had spoken with someone else about solar panels. But they couldn't explain it to me very well. They also told me they needed to cut the big tree down in front of my house and I didn't want that down, because that was why I bought the house. So I told them no. But Sunrun said they didn't need to cut the tree down.

From the very beginning of the project, there was no communication. They have too many people working on the same project, nobody really in charge, and the panels took way longer to get it installed. They would show up, schedule an appointment, and after I called them for months, they'd say they were going to come and connect the system. And they came. Then the guy went out there and worked on it for a while, but said they couldn't connect it because the power company hadn't given them permission. I told them that hat was done two months ago, and I've been calling and waiting on them. He said he had no communication of that, so I showed him the email. So he went ahead and decided to turn it on.

SunRun told me that I can save energy on the solar panel but right now, I'm paying more than I have. the salesperson told me that I'm just gonna pay the minimum payment for the ComEd and then the $68 for the solar panel. So, it was a good deal. They just told me what's gonna happen if your solar panel is not producing energy. You're still gonna pay on ComEd. That's not what they told me when they were telling me about the solar panels. So, I'm gonna cancel. It’s a trick.

I received an email on October 18,2021 that my solar panels needed servicing...Here it is December 8,2021 and I have had TEN phone calls/attempts to communicate with someone...and only getting a complete run around!

While I appreciate that Sunrun is in business to sell consumers a product, I found it to be a lot like dealing with a car salesman. I felt pressured to sign the online documents with the assurance that I could change my mind within 10 days if I didn't want to proceed. There were a lot of positives pointed out & a $1,000 signing bonus. I signed with that in mind but said I wanted to research the issues of how the contract might affect the sale of my house & to think about it. I was reassured this wouldn't be an issue because of the tight housing market & people transferred the contract to new owners all the time.

Working with Sunrun was absolutely amazing. The guys that installed everything were awesome and they were so nice and polite. I've had work done on my property before, and I've never had this level of professionalism. They called me almost every day for five days to tell me that there was something wrong and that they had to fix it. They came out right away and fixed it. So far, I'm saving $40 a month.

Sunrun had to come back out and have SDG&E do another site visit to make sure that things were done correctly. Apparently, they didn't pass inspection for whatever reason. Sunrun did just show up unannounced. It would have been nice to have had a heads-up. But other than that, it looks like my electricity bill is about half right now. At least it was on the mid-cycle. So, we'll see at the end of the cycle.

The rep was lying and what I've been told is totally different with what I'm getting now. I went solar because I was thinking of saving money. I let Sunrun build the solar and I'm leasing that energy through the power company. Sunrun deals with the power company so, they screwed me around. I'm not happy and I'm gonna tell everyone to not even deal with this. They trap you in. So, I have to find a way how to get off this because if taken together, I'm paying a lot more than I used to pay.

The sales representative was awesome and the installation was great. The process took months and we just got up. But I don't know if it's been running or not because when it was installed, the installers never bothered to hook up the part that monitors the system so that they can see on their end and I can see on my end through my app the energy that the system is using. I made several calls to the salesman and the tech support, and they opened up four tickets. But they would never help me because they never closed the ticket before. So, I pulled out a ladder, opened the box, climbed up there and saw that they never hooked it up. They never bothered to call and never resolved the problem. So, I'd be pissed if I didn't climb up there on a ladder myself and connect the unit that sends information to them and me, but I'm the one who did that.

I liked Sunrun's reputation and the fact that they were in Costco. So, I have the support from the Costco side of it as well. The salesperson was excellent. The technicians that came out were also good. The only challenge that I had was the lack of communication in between waiting for it to go live. I was in the dark a little bit, and I would be the one being proactive about finding out what the status was. I'm pretty satisfied going solar. My bill has gone down. We've only had one cycle, but we're about to see the other one.

Installation was very good. There were little hiccups and glitches, like Sunrun told me they wouldn’t install it one time, and we had to change the date. Other than that, everyone that came out was very pleasant. They tried to keep me informed along the way and did what they said they were going to do. If they said they would have it finished by that day, it was finished. The only drawback was when we had to wait almost four weeks for enCore to get around to giving the final approval. Sunrun had all the paperwork, and enCore had it too. I'm also having a little hiccup right now, but the Sunrun reps are still being very upfront and helpful.

When I first started, they gave me Maria to be my project coordinator. I called her a couple of times but she never returned them. So, I called and talked to somebody else, they answered my questions and assigned somebody else to me. They sent the engineer out. It's funny because he put a hole in my ceiling. It looks like wood planks, like a shiplap almost ceiling in my family room. But it's actually like that Styrofoam board. And he was pressing on the ceiling, figuring out the strength of everything like that, because this house was originally a cottage. His hand went through my ceiling. He called his boss and within two days, they had somebody come out here and repair it and I could barely tell that it was patched. So, you can't beat that. Don't hide it. Just, “Let's see what we can do to make it right.” And they did. He did a very good job of patching.

Sunrun helped out with everything. I was looking to do solar because my brother was pushing me. He said I have the perfect house so I started doing some investigative work. I talked to several companies and Sunrun came out with the best deal. Michael, the rep, never pushed so I wound up signing up. The installer came out in the god-awful heat and had to climb up into my hot attic. Everyone was wonderful about it. I had no issues and they took care of all that. Everything progressed exactly how the rep said.

Sunrun's enrollment process took longer than I expected. The communication wasn't there. We were also promised gift cards, and still, I haven’t received those. It's been activated since September 9th, and I was supposed to get them in six weeks. I'm a little disappointed. We googled Sunrun. They were like one of the top notch companies, and the communication was horrible. I referred a bunch of people and one of my friends was getting it done. They've gotten the runaround. So, I'm not totally happy with that part of it. Other than that, it's saving us money. We still have to pay for the solar, but we like it and it's working. I’m satisfied. I love the salespeople. They were awesome.

Updated on 01/19/2022: UPDATE: "Digital Engagement Specialist" told me to give him a time to call to follow-up. Didn't call me until a week later unexpectedly. Second Update: They were willing to give me a $2500 discount on their removal and reinstall of the panels. So I still have to pay $3500 for criminal behavior. But I'm stuck and they know it because I need a new roof, so I signed a contract for removal. Took a week or more to get a removal scheduled. They were removed about two weeks after that. Roof went on immediately following. So when will they be reinstalled? I asked the folks doing the removal and they said the scheduler would call. Roof done weeks ago and no call. So I called and they created a "support ticket" and someone would follow-up with me in 5 days.

My experience with the representatives at Sunrun was good and very informal and they would pick up the phone and answer all the questions at any time. The installation was perfect. They came the day they said and they finished within a couple hours.

My former bill was SMECO. I go to their website, and this quarter, and I check the bills there. But since Sunrun installed the solar, nobody told me where to check the bill. Other than that, I have this guy we were dealing with for a long time. He was friendly. Also, the installation was nice.

The enrollment period at Sunrun was very easy. Not only was my salesman always in contact, but I heard from the person who was going to do the installation constantly, every week. That was a plus for me. The salesman was also very courteous and knowledgeable. He answered all of my questions. However, during the installation, one of the recessed lightings was damaged. My salesman asked me to send in photos and I'm still waiting to hear from someone concerning that. But other than that, that whole operation went so incredibly smooth. I was impressed with how smooth and how attentive the guys were. As far as the bill is concerned, I got my last bill and it was about a third of what it normally is. I was very happy with that. They sent me a letter saying that the panels were performing at 112% more than I contracted for.

Well for a start I trusted this company right away since they are connected to COSTCO. Been a COSTCO member for a long time. I trust COSTCO so I trust Sunrun their product and efficiency. We were so excited to have our own solar panel installed believing we can really save a lot of money for our electric bill. We live in CA so electricity bill is like $600 the most especially summer time. There was no problem with the installation, Sunrun was quick and installed the panel right away.

I filled out information at Costco. I was contacted by a sales rep and we talked by telephone, some text messages, and set up an appointment for an in-house preliminary discussion. The guy that came out had a PowerPoint and some written materials. He asked questions and looked at the property, then we set up a follow-up meeting where he would come back with some proposals. I got my wife involved and we listened to the presentation, then we discussed if we wanted to move forward. So, we moved forward with it in June or July. Once we decided, Sunrun took care of the permitting and they came back with a more accurate description of what the equipment was, what the kilowatt output and input would be, then we'd get some savings and some estimates.

The representative was so nice and explained to me so well. I used to pay $800 for electricity. Yesterday, I got a new statement and it shows $33. It's perfect. I'm really satisfied with Sunrun, except for the stock price. But I'm talking to my friends and my family. They said as soon as they purchase a house, they're gonna install it.

The salesman who came out, Colt, was very thorough and professional, and enrolling was seamless. We entered into an agreement after consulting with my wife. We had to wait, though, because I was putting a new roof on and I didn't want to put any solar panels on there until I had the new roof. The opportunity came up to have a new roof, then after a bit of convincing, I got my wife to buy into the idea of solar panels. She didn’t like the idea aesthetically of them at first, but we were able to compromise, move some panels around and make it work.

It took a while for the installation to happen. When it happened, it was sudden. The crew took an extra couple of days to finish the installation. I'm just waiting right now for someone to explain the system to me. The person had come in when they did the installation and they just left. I tracked down the company to have it done to me since it's now up and running. Then there was some type of short circuit. I was away for the weekend. I came back and they sent somebody to check it. The person came and he said he had no equipment so there was nothing he could do. I had an electrician come in and change the circuit box. Still now waiting for someone to call me to come in and to check the system out. I just had to set the machine up and I had no clue.

I am very versed with solar as I had it back in the late 70s and early 80s. I was in Costco one day and I thought that if they were supporting this company, then I'd go and listen because I don't want a mom-and-pop operation that's here today and gone tomorrow. The representative was very nice but like a car salesman. Most people that do solar is a passion and this was more like a business transaction. But the installment crew was totally professional. My favorite was Anna and she always followed up on any single little thing because sometimes I would try to get ahold of someone and it would go several days, and I didn't hear anything. But anytime I reached out to Anna, she was back with me.

We had issues when our Sunrun was activated. For some reason, it wasn't catching solar for over a month. So we received an Edison bill and I didn't like that. It was frustrating because when I called in, it seemed like it was my fault or the system's fault and it wasn't Sunrun. I explained to them that this is the reason why we purchased the system. It should be up and running when we activate it. That wasn't the case and so we were going back and forth with the representative.

Sunrun did a great job. It was super easy process and they communicated very well all along the way. They answered all my questions and I didn't have to do much of anything as far as the permitting process. Everybody that was here was super professional. They were really quick. They looked at how they could install things the best way at my house and they took advantage of that. The install was super clean and there's not a lot of conduit running everywhere. Before going solar, my bill was $180 a month. The first month where the system must have only been a partial use, the bill was $5 and this last month, it was a $56 credit. There's a huge savings. I'm happy.

They took a whole long time to get the thing started and they didn't update me on when I could expect to switch to Sunrun. I kept waiting and waiting and waiting and finally, it was done. They did not tell me that that would happen, and it annoyed me that this thing kept going on and on.

They recommended a certain number of panels to get us to whatever and I said I need more. I wanted as many as will fit on the roof, which was a ridiculous number of panels. The guys said they never do that many but they did it all in one day. It was amazing. They were so professional and so efficient. They just knocked it out. It was really impressive. Dealing with Sunrun so far has been super easy. I would tell anyone to try them and I have been.

The sales rep of Sunrun was superlative. We had a couple of snafus on the installation. But they came out and they corrected it. The thing I did not like is that they would clip wire ends and leave them on the ground. I would expect that rather than littering my yard with all these dozens of wire pieces, they would have picked them up and taken them away. They didn't clean up. I'm still finding pieces of green wire in the rocks around the area. So when they clipped it, they should have a bucket when they do that. They just tossed it in there. Also, we have a heavy-duty system. We got two backup batteries and we had changed a lot of circuits because we have a lot of stuff going on. But other than that, the overall experience was fine. We're happy with the total experience.

There was no hassle for me during the installation. Everything was good with them.

Signing up was easy and their rep was a great person. Going solar has been good so far.

We have been trying to talk to the company about the maintenance checkup and solar lease transfer/warranty to the new buyers. Frustrating and could kill a purchase deal. We have called 855-478-6786 and when hit 1 they said they could not take calls and hung up. No way to leave a voicemail.

The sale and the installation of my Sunrun were quick. They told me how long it was going to be. The guys, when they were installing, told me about a plan change 'cause it was gonna look weird with the way my house was made and there was a double roof, you'll see the wiring. I agreed with what they said and that worked out great. The only thing that took forever was the inspector. But my energy bill is less than five bucks now.

I saw their reps when I was shopping at the Home Depot and the rep I spoke with was very nice. They got me through the process of signing up and enrolling. Also, the installation crew was very professional. But it's very difficult to contact their customer service. They take forever to answer the call. Other than that, they're pretty good, overall.

The sales rep of Sunrun was terrific. I told her what my energy needs and desires were and they came up with a plan. It's working great. My electric bill is only $40 a month through San Diego Gas & Electric. But I have room for at least five or more panels. I would have liked to have had those and I wouldn't be on San Diego Gas & Electric at all.

The installation crew was efficient and they had little security things in place so that other people couldn't get hurt. But I had a leak and I ended up feeling like I had to fight with them to get them to take care of it. They could make a conscious effort to replay when somebody needs support. They sent me a survey since I called customer support. Then, they called and set up an appointment to have somebody come out the following day. But I don't feel like I should have had to wait for a survey to say, “You guys haven't replied to my request.” They need to respond a little faster. But they have fixed the leak inside and out. I'm pleased with that. Between Sunrun and the other solar company that did my other house, I like Sunrun better.

My brother was really happy with Sunrun and convinced us to do it this year because we thought that tax credit was going to be after this year. But, in California, they extended it for another year. The salesman that came out was perfect and everything was great from that point on. The installation was very smooth. They were here when they were supposed to and did a great job. We were very happy with it. We've had one bill since it's been installed and it has lowered it by half.

The experience with Sunrun was okay, except I have other issues with them. They were okay putting up everything. But when they put the panels up on the roof, some of the little square metal pieces are bending up off the roof. It looks tacky. I had one to blow up. They came out because they had to turn on the system. They couldn't turn it on from the office because somebody left something on. I asked the guy if he could fix one part of it. He fixed it. Now, I have another part in the front of the garage that is bending up off the roof, too. I don't think they tacked it down right. He said to glue it down but he didn't have it with him. He was gonna come back next week. I haven't heard from him though. But they were courteous and they did the job. They were professional. I will recommend somebody to them.

I was looking for someone that seemed to have stability. If Sunrun was in Costco with a booth, I figured Costco fully vets who they allow to advertise. On top of that, Costco was running an incentive program so that really sealed it for me. The initial person that came out did not make me sign anything but gave me all the information and that worked out. However, I wasn't getting updates at least to what I was wanting. Communication was lacking ‘cause there was a point where I didn't know where I was in the process. No one reached out me. I didn't even know who to call anymore because the sales guy that initiated the process disappeared on me. I shot off a question at some point, but I never heard back. I wanted to go the battery route, but that didn't work out. That was the last thing that I tried to reach out to the sales guy. I asked if we could circle back to the battery discussion but that didn't happen.

The install went very smoothly. The guys were more than efficient and were very careful about taking care of my house. But I asked for more panels than I got. I wanted an extra eight panels on both sides so I could connect the battery to it. I've reached out to them and nobody has called me back. Also, the way they charge seems a little towards their side. For my monthly payment, they picked the most expensive month instead of averaging my monthly electric bills.

My brother-in-law has Sunrun so he told me to use it. Everything was good when the Sunrun sales rep came to our house. She explained everything.

The enrollment with Sunrun was easy and the installation was fine. It took longer than I wanted, but I don't think that was Sunrun's problem. It was the county with permits and all that good stuff.

The rep explained everything well and the installers were great. So far, it's pretty good with Sunrun and I recommend them. Before, my bill was $300. Now, it's about $70.

The reps from Sunrun who came out were very nice. The installers were great and they did their job.

The Sunrun reps were both fine. Seemed to know what they were doing. Didn't mention a few things such as the 2% increase forever and ever. But I figured that out. They mentioned it, but the way they put it was, “Oh, it could go up by 2%,” which is a salesman thing. I got to expect it. Everything went great, including installation. My system ran for a week in the beginning. But then, somebody stole the fuse out of my fuse box. Since then, it has not been working. I got a ticket in and I should have a dude coming by on Friday to look at things, and hopefully, put another fuse in there. There was also some weirdness with the bills. My SDG&E bill was a lot higher than I expected. Then, I checked and was like, “Yeah, that makes sense. ‘Cause, my solar hasn't been working…” So, that’s fine. Other than that, it seems relatively straightforward.

With Sunrun, I'm keeping my electrical cost down. Their customer service reps are fine.

I had a very nice experience signing up with Sunrun. It came so easy and they were very friendly. Also, the installation went so smooth. They took less time than how much they said it was going to take. I'm very satisfied with going solar.

Upon purchasing a home with a Sunrun solar lease we were excited. That changed quickly when shortly after the home purchase on March 18th 2021 I realized our solar system was underperforming. I made a call to have the system diagnosed. Sunrun made it out within a reasonable time to diagnose the problem. That's where they went silent. It took over 9 hours and 20 calls to get where I am with a system that still does not work. Only after contacting the Better Business Bureau was I able to get a repair guy out to change an inverter in OCTOBER. They left a note saying there were also wiring problems and we would need to have a tech come back out. I received no follow up call. I have now called 3 times and been promised a call back with no luck. Today is 11/23/21 and we are just under 8 months with a half functioning system. Case **.

I followed through with a neighbor of mine who had Sunrun installed. I had it done and it was a great service. I have recommended them.

From the beginning to where they got it running and when they call us at least once a month, everything's been fine. They were very polite and they cleaned up. They also told us what was going to happen beforehand. They were professional. Also, when I have a question, I always call and they respond back right away, which is really good. They told us that it’ll be about three months before we really notice a difference. But we have noticed a difference from the second month.

The experience with Sunrun has been terrible. We have a lot of bumps and they promised a lot of things but didn't do it. They said they were going to be here at a certain time for the installation but didn't show up until a couple of hours after. We asked them where to put the stuff but they didn't listen. They punctured my plumbing for the drain and for the hot water. The painter made a mess in the neighbor's house on the ground and on her driveway. Up until now, we haven't received the money that they promised. I have to go after them and send emails. I have to waste a couple of hours a day from my work. The inverter is not working too. They were supposed to show up yesterday but didn't show up. I had to call and ask them what happened. They claimed the guy was on his way but that was a lie.

Enrolling with Sunrun was okay. It took a little bit longer than I thought for them to get everything installed though. First of all, the battery was on backup. Then some of the stuff wasn't wired right, and they had to come back and redo it. Then recently, the battery had failed. They had somebody come out earlier this week to fix that. But so far, everything's been okay.

Right now, we're very satisfied with Sunrun. They came out, installed it, and fixed it when they thought it had a problem. We didn't even know it had a problem. They sent a technician out to redo some of the panel connections. We've also only had one power failure that was momentary.

When I first got introduced to Sunrun, I had Megan and she was phenomenal. She's the one that helped me out throughout the process. What I did not like about the process is having to change out project managers every other month or so. When I would get lost and call them, they wouldn't know and would have to check with someone prior. It was a mess. I got Katrina and she had no idea on some of the information as far as when I was gonna get connected and stuff like that. After that, I got Gracie and she was just lost. I am a very patient individual but every time I would call her, it would go to another representative that would just take messages for her. My frustration came when Gracie would never call me back. At least Katrina would text me or call me back and we were able to communicate.

Please stay away from SUNRUN... Do not do business with them. Their customer service do not know anything. They put me on hold for long time only to come back and say, "I don't have any info and we will call you later". This happened many times. They cancelled appointment for my panel installation the day before. I had to take my time off from work only to find out at the last minute they had cancelled it.

Enrolling with Sunrun went pretty smoothly but it took a while to get the system installed. Then, there were a couple of times initially that one part of the system would go out. But they would come over and take care of it. The representative that I initially met stuck with me the whole time and any time there was an issue, he took care of it and I’ve been really happy with it. So far, things are going well.

I was happy with my experience with Sunrun. Communication was good. Lots of contact and telling me what was going on. The installation was good, too. The installers were excellent. I watched the installation. It was done well. It was very secure. I was impressed with the look of the panels, the way they're anchored to the roof. I'm an engineer. I asked lots of questions and they gave me all the answers. I was perfectly happy with the whole affair. We got a $500 credit. We got a bill, but we haven't paid anything yet.

I’ve been wanting to do solar energy services for years. I liked that Sunrun was working with Costco. Costco offered a rebate and I think if Sunrun is being promoted by Costco, then they had to be a great company because Costco would not associate with a not very good company. Enrolling with Sunrun was very easy and straightforward. They called me on the phone. I talked to them and we started to exchange emails. It was all done remotely. The installation was incredibly fast. They pulled up one day with a truck, got on the roof and boom. It took them three or four hours and it's done. Turning on the system was a problem because they had to wait for authorization from the Colorado energy company, Xcel Energy. It took Xcel Energy a week to notify them that our system can be activated. I was not really happy about that but otherwise, everything went very smoothly.

The enrollment experience with Sunrun was great, but there was a lot of misunderstanding at the end. All the stuff that I was told that was gonna work out didn't work out. It took forever to get my solar panels from the date they said it was going to be done. It took longer to get installed. I kind of figured out the app a little, and I noticed that it had dropped. I wasn't generating anything because I guess there was a problem with the box. I did get a lot of help through the phone to whoever I spoke to for all these issues. But still, with my sales rep, he never got back to me. I had to chase him down to talk to him. It's a bad experience. I have two bills, I have a light bill and I have a solar bill. I'm paying $800 for my light bill plus $200 for my solar bill. I was supposed to save money, but I don't see it. I would tell everybody not to get Sunrun.

They were informative and gave me the information as needed. Although they could have been a little more informative about the demolition portion of removing one panel and putting a bigger panel in. Other than that, the bill has dropped the utility portion way down since going solar.

Everything was easy with the installation and enrollment with Sunrun. The electric bill was great because now I'm just paying for service. I was on one of those plans that I got credits for the first three months. So, I'm very happy with that. I highly recommend Sunrun.

Enrolling with Sunrun was a very good experience. They said, “Okay, someone will call you,” and somebody called me. They set up an appointment and said, the installer is gonna come. They also said that they will send people because the house that we bought has a pool and the previous owner had a solar for the pool. And they told us that they needed to get that removed so that they could install the solar for the house. The people came on time.

My enrollment experience with Sunrun was good. Everything went great. I'm very happy with Sunrun.

Sunrun's sales rep and installation crew were all top-notch. When they came out, there were six people working. Nobody was wasting time. They were done in good shape. The whole thing from the initial visit to completion was very well done.

The rep was awesome and he was very knowledgeable. He looked at our electricity bill and our air conditioner which was on the way out to help gauge how many panels we should put on. He said, “We don't want to overproduce, so let's put on what we think is going to work for you now and then after you replace air conditioner, we'll go ahead and look at your system, see what it's producing, and then go from there.”

Everything is working fine so far. I didn't receive a bill yet though. I realized that I should receive one by now. I called my rep, her name is Lauren. She was gonna look into it, but I never heard anymore.

I did three units with Sunrun and everything went good. They had to put a new roof on one of the buildings and their roofing company did a very nice job. It was also inexpensive. But I'm having a problem because on one of my units, they made a mistake on the address. They had to reapply with the city and with PG&E, and it delayed it a couple of months. My tenants went to Israel on the 20th last month and before they left, I'm not sure if they got hooked up for autopay. I called Sunrun and asked if they were hooked up for autopay. The rep called and tried to do it but he said he wasn't able to because it had my email address. Somebody else told me it is already set up for autopay so I called in yesterday, but because I wasn't the tenant and the person that's paying it, they wouldn't even tell me if it was on autopay. But Denny, my salesperson, was very helpful. In fact, I referred somebody else and he's just put a deal together for him. That's the fourth referral I've done.

Everything is well. The installers did a really good job and they were very clean. We were very happy with the contractor Sunrun hired. My minimum bill was usually $170 with Edison and now, it's only about $120 a month. But, Sunrun called us to sign the contract for the financing portion and when we did, I requested them not to open an account with PenFed Credit Union. Even though I said not to, they still did. So, I was a little confused about that. I haven't signed anything from their end but they keep sending me an email to do an eSignature. I didn't like that aspect. Everything else went really smoothly.

The salesman was really good but it was very frustrating with Sunrun's customer service. Initially, the system wasn't working properly and it was hard to describe the problem to customer service. They kept going around in circles and it took a while to get it resolved. But when another issue came up, they were able to come out and fix it quickly. The system is still new, but so far, it seems to be working as it should. I'm happy.

I was very impressed with how everything went. When I signed the papers, I was offered a promotion, $500. But I never received it. I called. They had the wrong code. So I'm still waiting for that. But in general, I'm very happy.

This is my second time going through Sunrun. But if it wasn't part of Costco, I would have gone with a different company. The sales guy was good but everything in between was literally quiet. My roof was not in good condition so they initially rejected the job for my place and didn't even tell me. It took them forever to communicate with me. I didn't know when things were going to happen and where I was in the process. That was a little bit frustrating. But when the team finally came and installed, they were fantastic. They were fast, effective, and respectful. The only thing is I got a large of a system as I could get but I think I still pay a little bit. I thought it was going to be a lot more effective. But overall, it's dropped my payments dramatically.

The Sunrun rep explained everything to us. The crew who came was excellent, too. So far, so good. We are happy with what we have. We saw some drop down in the bill. We are very satisfied.

The installation was in the beginning, a little bit frustrating. But in the end, everything went well. Anybody's gonna save money on the electric bill. So I recommend getting solar.

My adventure started in October of 2020. It's now October 2021 and since they installed my 31 panels and 3 batteries, I have not heard from anyone in this company. On October 25, 2021, I got the ok to start my system. This is where the adventure gets real. I have called SunRun Hawaii 5 times and have not got a call back, which I was told 4 times someone will call. I have called and spoken to two different customer service reps and no one has solved my issue. Today, I had to call again today, to only have them say that they will finally schedule my service on Monday November 22, 2021. This issue will have taken me almost 1 month to have some finally come to check my system. This all should have been done on the day my system was ready to activate. This company is terrible to work with, people go with another company. Do not want consumers to go through my ordeal...

Walk away! I've spent almost 2 years waiting for the solar system to be activated, no clear plan of activation offered as of today Nov. 16th 2021. Plenty of permitting and installation issues. I signed a lease agreement on 06/30/2020 where it clearly states that installation and utility interconnection will be completed within 60-120 days following the execution of the agreement. As of today, Nov. 16, 2021, our interconnection application has failed, and permitting has been denied.

Sunrun overpromises and underdelivers. Part of the process of shopping for solar is to see how much electrical production each company will deliver and at what price. Sunrun promised that my solar panels would produce a certain level of electricity for a certain amount of money that was less expensive than other providers.

Just know how to navigate through the online options. Purchasing and installing Sunrun was seamless. The process took a month.

I looked at half a dozen different companies and one of them uses Tesla but they couldn't get the Tesla while Sunrun has them in stock, which is nice. It didn't matter to me if I have a premium panel up there as long as the warranty covered the panels. It was also important that Sunrun has their own people for installation. However, we ended up having somebody else get involved in some of the installation. There were some issues but Sunrun stayed on top of it. Things get screwed up but how the screw-ups are handled is important and Sunrun did well handling the screw-ups. We thought it was gonna be August that we would produce our own energy but things got delayed as far as turning it on. It was September so we ended up paying a double bill. We paid our solar bill, and we also had to pay the SDG&E bill. Also, Sunrun sells through Costco and if I had done a little bit more homework, I could have gotten a Costco credit.

Enrolling with Sunrun was a piece of cake. They had two different field reps come out and explain things to me. Everybody was very nice and courteous. They were on time when it came to installing the stuff. The electric bill decreased dramatically. I'm totally happy and satisfied with it.

A gentleman came to our door and talked to us about Sunrun. My husband made the decision to go ahead and the installation was great. It took a good part of the day. The gentleman came very prepared, gave us all the information we needed, and brought all the paperwork.

I had a good experience enrolling with Sunrun. The installation went well. I'm very satisfied.

The Sunrun rep who visited me did a great job explaining. I'm very bad at that type of technology, the system and the money. One of my sons was here, so, together, we listened to him. It was good. I trusted him. He had a lot of information, answered all my questions and was very patient. Then I had the technician came. He was very quiet and just going around the house looking for what he needed. He answered a lot of my questions as well in a very professional way.

Everything was really good enrolling with Sunrun. The install crew that came was fantastic. The only two issues I had, one was getting the inspection, which took them six weeks. It was during the summertime and so I felt like I lost six weeks of production. That could have been handled a little bit better on their part. The other one is at the end of the process where if I signed the contract, they would give me $1,000. I haven't received that. I tried to contact my project manager several times through email and he's not answering. He was out somewhere in the western part of the country and the local guys were the ones trying to handle everything. And the communication between East Coast and West Coast was not always there. Other than that, everybody I dealt with was fantastic.

Sunrun offers a leasing program, which was very attractive to me. There was no money out of pocket. They also answered directly to my question. I saw them in Costco and they explained their program to me. I did it twice for two houses, on my father's house and then on my house very recently. Signing up with them was very smooth and easy. It was very painless. It's been a good experience from start to finish.

The experience with Sunrun was so good that I went back and put them on my new house. Step by step, I knew exactly what was happening via email constantly. I got an email telling me when the inspection was gonna be. They said they were gonna be there at 9 o'clock and they were there at 9 o'clock. They said they were gonna be there at 7:30, and they were there at 7:30. When they cleaned up, I gave them paint for the garage. They painted everything that they scratched or had to cut. They replaced the drywall and repainted for me.

I have been dealing with this company since July 2021. I call and call and call and all I ever get is, "We will mark your concern as URGENT.".... No call back. Long story short, DO NOT GO WITH THIS COMPANY!!!! THEY ARE TERRIBLE!!!! I have e-mailed and called, I have even emailed Lynn Jurich, CEO.... I guess we will see if I get any response. I believe that they may have breached their contract. I am currently in talks with an attorney and have notified my local news in hopes they could help me. I know I have also cost the company about $100,000 in sales, as I have deter numerous customers at the local Home Depot and Costco where they have sales kiosk. I will continue to do this till I get someone to return my calls and help me... I am also looking for other customers that may have had similar issues who may want to join me in a possible law suit....

The person I spoke to was the best. He was kind and proactive. He communicated well.

A friend recommended Sunrun and getting set up was easy. I've also recommended them to two friends. However, I've tried to go online to download the app where you can see what you're generating in kilowatt hours but I haven’t been able to get that information. When I try to go into it, it says I need my account number, etc. but I never got one of those.

When I decided to go solar, I was considering the price, for one, and trying to cut back on my electricity price, which would have happened. Only, it's still not working since September. But the sale process and the installation were great. The rep did a nice job on the roof, making sure it didn't have any leaks after. Getting all the permits and everything cleared with the power company was easy too. Sunrun did all of that. ​It's just, they haven't got a technician out yet to take care of it. But I think it's just because they're lacking in help just like the rest of the country.

Sunrun had the best pricing. I enrolled with them and my rep was knowledgeable. He was able to answer all my questions. The person in charge of my system installation was one of the best contractors I've ever dealt with. He cleaned and remounted some of my stuff and he did a lot better than I did. In the beginning, there were some glitches with the system. But a rep from Sunrun contacted me and showed me how to reset it. Ever since then, it's been working great. I was hoping they would take pictures after the installation was done to make sure that all the tiles on the area weren't damaged because I have a high roof and it's hard for me to go up there and check. Other than that, Sunrun did a pretty good job and I'm impressed.

I thought I was gonna be saving money but I was mistaken. My light bill is still the same. Also, I thought if there was gonna be a power disruption, I wouldn't be affected. I didn’t get what I want and I wish I never got the solar energy service from Sunrun. When the guy comes out to talk to you, instead of him doing all the talking, maybe he should sit back and answer some questions. The speech was about an hour long and I forgot some important questions that I wanted to ask, and it never got answered. But the installation was perfect and the guys did a great job. They kept working in the rain. My hat's off to them.

A longtime friend of mine got Sunrun and talked to me about it. Sunrun got over to the house and after they explained the system to me, I went ahead and had it done. The guy that we had did all the paperwork and got it taken care of. I liked him. He was as nice as he could be. It took them two months to get out here but it took them one day to put the panels on. It took the electric company three months to come out here and change it over. We wanted to make sure we got July and August so we could have the big payments for our electric bill. They said they were backlogged but we finally got it taken care of.

I would not use them. They overcharge monthly - and god forbid you get behind. They call you morning noon and night and customer service associates are rude and do not help you at all. I was told I could cancel and have them come get their equipment at no charge at any time if i was unhappy and that was a lie. They tell you to get you to sign up. They will not come get the equipment. Once it's on your roof you own it and must pay the full cost of it if you hate it.

The work was done great. It was very clean and I was happy with it. The panels were in quickly and are running very efficiently. However, I would not recommend Sunrun to any of my friends. The initial experience with Sunrun was easy and pleasant. It did not stay that way, though. They dropped the ball on my project because they contracted out. After I got financed and they installed all the panels, I was waiting for them to send their own inspectors to approve the work and go to the next step which is to contact the energy company that would then give me the approval to use my own solar energy that I've been storing for months now.

They didn't give us the option to add on this mesh paneling to keep the birds out of the solar panels. We have this nasty bird problem and it's horrible. But there's nothing we can do about it because I don't have a spare $1,000 laying around to pay for to cover the cost of those mesh netting. I see my neighbors with it, but I didn't know that that was something we needed to request to be added on. We could have rolled it into our mortgage like we did the cost of the solar panels, but no one told us anything. It was quite frustrating. We just have to deal with the birds until one of us gets a spare $1,000. But right now, we had to pay a downpayment for this home. Functionality-wise, I have no issues with Sunrun. Everything is running perfectly fine. Our electricity bill was minus $15 this month. Everything else, I'm totally, completely 100% satisfied with.

I had a positive experience when I enrolled with Sunrun and I like their incentive program. If you get someone else to sign up, they give you a bonus.

Vivint AZ first contacted me, SunRun took them over. The inverter box installed is a 4.0 whatever, but I am still having to pay Arizona Public Service for electricity. APS told me I need a 7.0 whatever inverter box and I have sufficient panels. SunRun told me the call I received from APS were competitors trying to get me to convert to them: **! SunRun disagreed with APS telling me to buy more panels. One year later I am still paying this stupid contract (it goes up every year) and paying APS. AZ Att.Gen. were no help, CFPB no help, BBB no help.

The rep was competent and it was a great experience with Sunrun.

With Sunrun, we liked that we didn't have to pay anything upfront. Also, the rate is flat instead of gradually going up every six months or a year. The rate was not really competitive but it's what the agent put on the table. I'm well satisfied nonetheless.

Costco is where Sunrun had their booth. Costco doesn't just have anybody. They always deal with better companies. They stand behind it. So I knew if there was an issue, I have Costco to back it up. Somebody else had told me that they were one of the ones that they thought were good. I also didn't have to do any upfront money. The salesman was good because if there was anything, I had contacted him and then he jumped on it. There was another guy, they both have the same name. I had gotten confused at the beginning. But they kept on top of it.

I am in a lease with Sunrun, formerly Vivint. I am paying $184 a month and that goes up 2.9% every year. So my Edison bill is currently 600 dollars and I'm in the 5th month of the 12th month so it could continue to rise. The sunrun salesman comes to my home and tells me I need more panels at $69 a month on top of the $184 a month. I said why wasn't I given more in the first place. He said I would have to get a 2nd system installed and would have 2 contracts. I really am so disgusted with them. I have contacted another company that their system would be bigger than the 2 combined with sunrun and I would own it at $152 a month and I could claim the tax rebate. I am ready to terminate the lease and tell them to come get their stupid panels.

Russell from Sunrun did a great job. Also, the installation went easy peasy. The installers were in and out when they were supposed to be and they did fine. I feel confident having this.

We moved to Arizona about a year ago and I feel that we should do our part to conserve energy. We went solar but it didn't really lower our bills when you take into consideration the loan that we had to take out. We're breaking even, maybe a little less. The other reason we went solar is that if we have a power outage, we need some electricity. My wife is handicapped and we have stuff that's plugged in. We have a koi pond that needs to be pumped. If there are outages, we don't want to not have power. About a month after we had everything turned on, we had an outage and the solar part didn't kick on. I was so angry.

I had Sunrun in my previous home and I liked the way the system worked. As the system started to started to tune-up, I started to get some pretty good bills. This time, Sunrun had some problems installing my system. They said they were gonna give me $1,000 for the inconvenience after the system was put in. It's been put in a couple of months now but I haven't heard anything. I'm wondering if they're gonna pay me what they said they were going to and how this system is gonna work. I got a PPA on this one, and the other one, I bought it out. It's completely different.

It took me a while to think about going solar. The programs I knew about were having to buy them outright or lease them and I wasn't gonna do either. But when the gentleman from Sunrun came by, there was a program where I just pay for it, pay for the electricity, and they take care of everything. And for the price, I figured it was a no-brainer.

Sunrun has been very good. At the time that they bought the company that we were with, we were getting a third set of panels on our house to help keep the true-up bill down. Everything ran smoothly and efficiently. It took a lot of time, but it was because of the approvals that they had to get from the city and PG&E.

I had a couple of other companies give me a bid and Sunrun was the most straightforward and turned out to be the best. Everything's worked out exactly as they told me it would. My bills are lower and I'm producing a lot of electricity and I'm happy. I don't know how it's gonna go for 20 years. But for right now, it's at least as good as I could have possibly expected.

There was a little hiccup in the installation process but that was not a big problem. It's still not finished though. I had Tesla batteries as backup batteries. Whenever it cycles in either from solar to battery or from battery to the main power, it pops the breaker on my hot tub at least twice a day, which is not cool. I'm still waiting for Sunrun to come to repair it. They said three to five days about a month ago and I rang a week ago, and they said another three to five days and I still heard nothing. I sent them another email and they've not responded. I haven’t looked at my email this morning but I'm a little upset. Everything's great and I love everything about Sunrun except for this power problem.

We had the solar panels installed one day. About three days later, we had a terrific rain. I had a leak in my bathroom because the insulation of the panels caused water to leak through my roof. I had to get people to come out from Sunrun and correct the situation. It was corrected.

Sunrun took care of me and everything was smooth. The rep who came out explained everything down to the point, answered all my questions, and was there to answer my emails and any questions I had. Also, he was there for everything. He showed up for inspection and for any technical issues. It shows like he cares about me more than he’s selling the program or Sunrun. I'm pretty satisfied. with going solar, even though it hasn't been fully activated because we're waiting for PG&E to transfer us to the solar bill. Also, there was that time there were some blackouts. I called and the technician showed up the next morning and fixed it. I was told this shouldn't be happening and they said they will keep monitoring my system.

BAIT AND SWITCH!!! BEWARE!!! The salesperson Sabrina **, LIED to get the sale. They will tell you that you will not have a utility bill and that you will only pay a low price a month to get the system on your roof and then you will receive a bill from them and your utility company for TWICE what you pay now!!! Then they will tell you need to give them a recording of the conversation you had with the salesperson in your yard or there is nothing they can do!! DO NOT USE THIS COMPANY!!! HORRIBLE!!! If they come to your house RECORD every word that they say!!!! THEY LIE AND THEN IT COSTS YOU MONEY!!! DO NOT FALL FOR THIS!!!

The installation was done in one day and everything was professionally done. I went and checked the roof myself to make sure they had no holes laying around. I love Sunrun and I have recommended them to a couple of friends.

I liked the way the process was explained to me by the sales rep. He made it quite easy to understand and I felt comfortable with it. Enrolling in Sunrun was easy but to get them to fix the problems that they had created was a nightmare. It's always one excuse after another. I still got a trench in my yard and it's me that's gonna have to fill it out. There were metal parts that were laying on my grass. If I was riding my lawnmower and hit one of the metal pieces, there was no telling where it was gonna go to.

Right now, we hadn't had a pleasant experience so far with the outcome. It's not like what we thought. I've called and talked to customer service about the fact that we're producing energy but our bill hadn't been reduced at all. It came online sometime in September. It's been enough to have at least three billing cycles. We got a billing cycle now that’s telling us the bill is $50 and the equipment is $64 a month. Apparently, something is not correct. We still hadn't been able to get anyone who have any understanding from Sunrun. I got two different statements from the customer service and they don't have a clue what’s going on.

Mark handled the setup and everything went smoothly but what bothered me is the LA Dept. of Water and Power. It took a long time to get through their approval. Maybe Sunrun could have pushed them a little bit better but other than that, Sunrun did their job quickly.

At the beginning, it was great with Sunrun. A representative came and explained everything. The process was very easy to understand. Because I had started early in the year, he said, "You're buying at a good time because a lot of people wait till the summertime then they're upset because it takes a little while for us to get permits." However, the system wasn't up and running until late August. I wasn't happy. It seems that no one from Sunrun knew what the other person was doing. The first day that they came, within one day, all the panels were up. But once the panels went up and that first crew came, everything went south from there. Every time somebody would come, something wasn't right.

Alina who was my sales service rep was awesome. She was on-point all the time and helped me out whenever I needed her to. It was Russ that had my installation and the set up was great. They were awesome to work with. However, my project coordinator was awful. I was never able to get ahold of her. I would message her like she told me to but she never responded to any of my messages. I had to get ahold of Alina just to get her to respond to me about anything else happening on my account.

The panels got installed at the end of July but they didn't get activated till mid-October. That seemed a long time. Also, when I had a big issue with my electricity that stopped working, I couldn't get in touch with Sunrun. There's nobody available on the weekends. It took me a few days to reach someone, whereas PG&E was super responsive. Then Sunrun sent people out who were nice but did not know how the system worked and it took two more days to get someone out. I had to call Sunrun numerous times. They were sort of putting it off and saying it was not a big deal. It's a big deal if my power doesn’t work. Their tech support was not great. Finally, they sent out one of their master electricians and she fixed the problem in five seconds. She was amazing and I love her.

The installation was easy. They did everything and were super helpful. There is one issue though. They told us it would be ready to go immediately but it turns out you have to wait for a couple of months to build credit up. They should have said that straight out. But after a couple of weeks, my bill was half. Overall, I'm pretty happy with it.

It was easy to work with the salesman of Sunrun, but he had a bias towards our purchase agreement rather than owning. Also, after the system was installed, it took 11 weeks to get it activated. I called them almost every day to try and get it going. The agent didn't seem to know what was involved in activating the system, getting it inspected. So I went to City Hall and Sunrun and did it myself. Their communication, in-house, is terrible. But the solar is good. It’s what I expected.

The person from Sunrun that came was very good. The install day was good too. The men showed up on time and did the installation. Before they left, they cleaned up as they should have. They did a wonderful job. It's been great knowing that I now have solar energy to power my home. It was just kind of a long process between PSE&G and Sunrun to get that whole Permission to Operate completed. That was a big ordeal. I had to be like a project manager for that process. My install was in July and it finally got activated two weeks ago. Another problem was that I was promised a Visa gift card as well as my referrer who is my neighbor, but my neighbor still has not received it. I feel very bad that every day through his windows he’s able to see my solar panels but he did not get his gift card that he was promised.

The installation went smoothly. They were here for two or three hours and got all the solar panels on. We had a little bit of a problem when we called Sunrun but it's gotten straightened out. The man who was here was very informative and honest. So far, we're pretty satisfied.

Matt, my coordinator, was amazing. He was very helpful. Every time I had an issue, he tried to work it out. He tried to contact me when he found out something. However, I had issues when it came to the electric panel. They said they were going to do something but it didn't go as planned. It took a month for it to get done.

The process with Sunrun took forever. It's been five months and they just finally finished the second property. It hasn't really been the most pleasant experience. These are rental homes and tenants were more than willing to coordinate with them, installing everything, but they always had their excuse, the permits and the city's behind. I'm already familiar with that. I own several different homes with solar systems. It's not the first time. But with Sunrun, it's been the most awful experience. It was way too long.

We've had Sunrun for our first set of panels. We had additional panels added because the first time, the guy who put the panels never put enough and I almost got rid of Sunrun and sued the company. When Katrina came here and had me put extra panels on the roof, she did her job perfectly though she was new at it but the installation was horrible. There were two guys that were installing the panels and they were arguing throughout the whole ordeal. Also, Sunrun was gonna suck the second set of panels out of my mom's checking account and I don't want that. Every month, when Sunrun sends the bill, there's always something that's saying we owe more than what we owe. When I send checks to the exact amount on the bill, they're always trying to get the next month's bill. I don't pay in advance for something I haven't received.