Sunrun Reviews

Sunrun was able to get back to me with my questions usually within the same day or the next day. Of course, with everybody wanting solar, and the whole pandemic happening, things were delayed a little longer than we had anticipated. They had changed our solar plan but forgot to update the design so we had issues going into it. But things were taken care of. I don't understand everything about it yet because there are six months of it where we aren't getting billed. It says we have a credit of 200 and something, and our bill from GMP is $30 to $40 when we got them, so we've only been doing this a couple months. So to be able to say I'm 100% satisfied, so far I am, but I just don't understand the whole end of it.

Sunrun's rep was wonderful. That first day that we were in Costco, we were in there late morning, and he said that someone could come out in a couple of days. And as we were driving home, they called and said they could come that afternoon. Then, the guy came right out on time and what we really liked was after we listened to him, we pretty much felt like we were on board. But we told him that we didn't want high pressure because we needed to think and talk things over. By the time we were finished that evening, we felt confident in it, but he wouldn't do it. He said we should make an appointment. It was a Friday and he said he'd be back Monday and we could tell him our decision then. So, we really appreciated that kind of low-key, non-pressure approach.

The reps were very knowledgeable, extremely polite and professional. I wasn't home during the installation but I was told that I would be able to monitor over the phone or online. When I got home, I saw the box that measures the power and it was placed in the middle of my front wall house. It looks funny. It's such an eyesore. I told Sunrun about it and they keep saying, "No, we're going to get to it. We're going to get to it." But it's been going on for six months and it's still there. I cringe every time I see it. I've been walking around my community and I've been looking at the other houses, and no one has anything remotely close to what I have with this giant box in front of my house. But other than the installation, everything was perfect.

We had a 20-year system on the roof owned by Sungevity and when Sunrun had acquired them, we went with them. That was a big mistake, though. Everything was good on the contract side. They came and did the install, but failed to pass final inspection three times. It took them six and a half months to get the plan to operate through PG&E, which they didn't disclose at the time of contract. And it was a nightmare to try to get compensated for not having power on my roof the entire summer, which I lost on.

I would not recommend this company for Solar Power. I signed a contract in March of 2021 and all of the equipment was installed as of July 2021. Since then, the Company has had no contact with me. I finally got ahold of my Project Manager, which was a call service center in the Philippines. The project Manager told me that my account was in the permitting stages, but could not elaborate any further. I then reached out to PG&E which confirmed that no permits or inspections had been requested for my address. This is not how I was told that the process would work. I’ve yet to receive any estimate on when I should expect my service to be turned on. This company is horrible at follow through and communication.

My bill has gone down quite dramatically. It's not as entirely as I would like for it to go, but I did get the system installed in the summertime, so it was at the peak of a heatwave. We're using a little bit more electricity. So I'll keep monitoring it.

Everything went well. The sales rep told me they offered a $500 Visa gift card for install. I got the card but it was only $25. So I was kinda disappointed about that.

I had a good experience when I enrolled with them. The experience was pretty seamless overall.

The setup went well. But getting the system turned on took a ridiculously long time. It took two months after the installation. I wasn't really happy about that. It seemed like Sunrun didn't bother following up with the power company. So there was a hitch there that no one bothered to solve for a long time. I had to get involved to get it fixed and even then, there was a lot of back and forth that took a while in dealing. There was somebody that kept texting me from Sunrun saying that if I had any questions to ask, and I would respond with questions and never get answers, which is weird. From my understanding, they've been hiring a lot of people. They have a lot of new people that don't really know what they're doing, so that was part of the cause of the problem.

One of the sales guys contacted me after I signed up for looking for vendors for solar, and his pitch seemed to be the best. It was extremely easy to enroll with Sunrun. We told them the maximum amount of panels that can be put on my roof, and they gave me that. The installation went great. I noticed my energy bill is a lot lower, and the system covers most of my energy bill at this point.

Trying to urgently work on a solar panel transfer, but the transfer rep (Santiago **) won't return my call or my emails. I have been trying to contact him for over a week. All calls go straight to voicemail. He made me miss my house closing date. Instead of returning my calls or replying to my email, I got an email "Projected Closing Date Past - Solar Transfer" from him one day before my close date. I asked for a rep to be changed, that is yet to be done. I requested for my case to be escalated, no luck. I asked to speak with a manager, no one will let me. No one follows up as they said they would. They won't give me batteries with the transferred agreement. They won't change the usage percentage, stuck with 62%. They won't allow me to negotiate a 6 year old contract that the sellers signed up for. They want me to be stuck with outdated agreement for the next 14 years.

We were satisfied with the two people that we talked to. But we've had a lot of miscommunication with Sunrun too. The project coordinator was an ignorant and snobby person. It's not our responsibility that it was a default in Sunrun's system when we first started. It was their guys' fault. So they came out and fixed it. But then, the project coordinator wasn't satisfied with it. So he kept calling my mom and telling her, "Oh, you can turn it on yourself." My mom told him, "I don't want to get electrocuted. That's your guys' job because it's electrical wire, not ours." But he didn't listen. His customer service skills were no good at all.

Everything has gone tremendously well. Initially, we had an issue with how many panels I had or where they were located on the roof. The initial system wasn't producing the amount of energy we thought it would. But Sunrun corrected that and added 10 panels to another portion of the roof. Since then, things have been fantastic. Today, I got my monthly energy bill, and for the seventh straight month, it was $13.21, which is basically just the hookup charge to the grid, which means I'm not paying for electricity anymore. Every now and then, the website will have a hiccup or so but those things correct themselves fairly quickly and the website works great. I tend to look at it every day to see what's going on because it still amazes me that I'm getting free electricity.

If you get the opportunity to-RUN!!! They don’t service their contracts. I’ve been trying to get a repair to our roof, leak was created by their installers and I just keep getting the runaround. 60 days in and still having to follow up and pressure them to help!!! Hey Sunrun, don’t tell me to call cause the averages wait time is 45 minutes on the phone or 52 while chatting. Every time and everyone that I’ve emailed says it will be an additional 3-5 days for a response!!! I want a supervisor to call me!!!

Sunrun did a 50% install as far as energy consumption. Like everybody else, I always have the illusion that I could get the most. More would be better, but they looked at cost per usage ratio versus just doing a higher percentage. That was a little different than my expectations from the beginning. The other thing was, once it was installed, I got a lot of calls, following up to see how my satisfaction was. It takes a bit to cycle through and see the actual benefits of it, So that took a bit to kick in and for me to be able to say, “Okay, I can see that it is saving me money.” It takes more or less two months. But everything else is as they said, so it's good.

I would recommend Sunrun. I had no problem with them or their personnel. Everything was smooth and efficient, except for the roofing. The roofers that came that tore off the old roof made a mess of everything. I let Sunrun know then they came and did their best to clean things up, but I have a lot of excess soot in my garage. Sometime after the first of the year, I'm going to have to take everything off the shelves then clean everything away and clean up the soot.

I liked Sunrun's cost and the friendliness of the employee that I dealt with. Sunrun was able to do everything that needed to be done. In terms of bureaucratic stuff, they did a lot of the heavy lifting. It was straightforward on my part. During installation day, they kept me posted on everything that was happening. The electricity bill is much cheaper. I'm very glad that I went with Sunrun.

They helped us out a lot. The solar guys were great. They communicated well. They were in and out pretty quick, too. So far, our bill has gone down nicely. The only thing that they need to work on is the app because it doesn’t like me too much. On a beautiful sunny day, the app will tell me there's 60% cloud cover. But there was not a cloud in the sky all day.

Sunrun came and gave the spiel, and I said I would do it. I had to fill out papers for eligibility. So, they had to make sure that my house was good, the southern exposure was okay, and I had enough roof space. The salesman was a bit of a salesman. But the actual people that dealt with me about the plans and the installation, everything was seamless. They were very responsive to my questions, and when I would get a little nervous about something, they explained everything to me. And they were very helpful. Sunrun based the number of panels on how much electric I used during the previous year. I have a big pool and air conditioning so I use a lot of electricity during the year. In the summer months, that is what runs my bill up. But because I have 35 panels, they tell me I would have 100% coverage eventually.

I have TWO accounts but Sunrun can’t seem to get my automatic payment straight. One is for my first system and another is for the most recent system. They need to be drawn from the same bank account. The first system is under ** and the second is under **. Please correct the issue. Thank you.

Our solar system was installed less than 2 years ago but it stopped working. We contacted customer service department several times and finally one technician came out and told us that the inverter was broken and not working so it needed to be replaced. He said he would speed the process and might take 2 weeks or so. But 3 weeks passed and I had to call numerous times and emailed to follow up to find out. I guess once they install and get paid it is not their problem anymore so they do not seem to care, at least they make me feel that way. I will think again to hire this company for solar installation.

We had a rather pleasant experience with most of the process up until the point our system was approved by our electrical company. After approval we had an inoperative system. Having left many emails and voicemail messages with the points of contact we had throughout the purchasing and installation process we have yet to receive one callback or have an email responded to. The project manager is MIA. For our family Sunrun was excellent up until the point of installation then the lack of follow up with the system and any problems we may have been experiencing has me feeling we have been ghosted. We purchased an expensive system and some of it is still not working. In my opinion Sunrun is lacking integrity. Much time is spent selling you panels, installing but once that is complete there is no follow thru. Definitely disappointed.

The process with Sunrun seemed to go fine once they did a site visit and set the system up. When they came to do it, they were here all day. We went active in April and we’re happy with it. We haven't paid PG&E since we went live. We've just had to pay the lease payment. So far, it's worked well. The only thing I wasn’t very happy about was when we had an incident where the power went off. It wasn't out for very long but we paid extra to have the battery backup and it did not kick in. I expected it to come on right away. When I called the company, I was a little put out that their response was that nothing showed up on the computer. I asked if they would want to come out and check it, and they said that they only do that if it shows up on the computer. So as far as they were concerned, nothing happened.

The first Sunrun sales rep that I dealt with was not so good. She didn't have any data put together for me prior to the initial call. She was trying to build a plan for me while we were talking instead of showing me some options that were already available. But the second sales rep was pretty good. He was fully prepared for it, and he was comfortable to talk to. He talked to me, and he didn’t talk at me. So far, the system is producing more electricity than I'm using.

Rick, the Sunrun sales rep, kept me up to speed on everything. It was fairly quick to get the assessment to make sure we could get all the panels on the roof. We got the installation scheduled and that was all smooth. There was a glitch in the installation that added a week. The techs had to come back and rewire some stuff. Then it took six weeks for PG&E to authorize the system to be turned on. Sunrun left it active so it powered the house even though PG&E didn't give us any credit for the power we sell.

The installation went smoother than I anticipated. Going solar has been a big difference so far because it was during the summer and it's been hot.

The meter thing went out one time and they came to fix it. I thought the solar was going to take care of the bill a little bit lower that what I've been getting, but I'm still trying to figure it out. Sunrun put enough panels and in the first two months, I got a bill for $12 from SMUD. I thought it was gonna go down. But then after that, I’ve been getting one for 139. It was a little lower than what I was paying, but between that and the 113 that I pay for the panel, I'm still paying over $200 or 250 so I'm not satisfied with it.

Since having Sunrun, I saved a little bit of money. I'm very satisfied and I recommend people to go to them.

I was looking into financing so that I could get a tax credit, but it didn't work out. Sunrun was my best option because of the rental agreement that they have. All my questions were answered going through everything that I needed throughout to set up everything. However, it was held up for two months because of the village trying to set a date for them to come out and inspect after they installed the solar panels and the battery. There was also a delay in getting the battery. It was shipped somewhere else so they had to get it shipped to them.

I thought solar was the way to go a long time ago. Other companies would tell older people and retirees that they could buy it for $25,000, and it'll amortize itself over time. However, nobody's going to put $25,000 and not know what its longevity would be. Then the companies would say that people could write it off over 20 years or 25. But then a person would never know if he would live that long. With Sunrun, there’s no money down. I didn’t pay for a permit and I didn’t pay for the guy to come out and put a new meter in, unless they quoted up on it on the bill. But the other thing is, I don’t own them. I’m just leasing them.

When Sunrun gave me an estimate that the panel they installed were more than enough. I know it was hot here those three months. I ask about installing more panels and they stated I have to wait one year before they could do something about the problem. Please call me at **. I prefer to talk. Ernie **.

I like the entire system set up. It was easy and flawless from the beginning. All well explained and easy to read instructions. I like how it was all easy with the customer in mind. And the app is easy to follow.

Everything has been working just fine. However, I do wish I had more details on my power generation. I'm sure the data is coming in that frequently. Why not give more direct access to what's going on in a solar system that it's in my best interest to observe as well.

When we had a problem and had to deal with Sunrun, they were very curious. They came down and looked at it all. It wasn't their problem but yet they gave us a hand fixing it. So they're good so far.

There team was very. Easy to work with and very professional. It took very little time as they did all the work and permitting process. They followed up on question and concern to address any issue that was brought up. Very satisfied.

Sunrun helped us design an initial solar panel system that met our basic needs, and then we decided, as batteries became more affordable and optimal, to add on to our system with some additional panels and a Tesla battery. We could not be happier and we’re ready to buy an electric car and are headed confidently into the power needs of our future.

Great experience and would highly recommend Sunrun to anyone. Sales rep was very knowledgeable and answered all my questions. Installer were on time and did a great job working through the install process. After the system was installed Sunrun worked quickly to get my new system tuned on by my Utility. Great great company!

The Sunrun installation crew put several holes thru the face of my new designer roof shingles for their harnesses voiding the manufacturer’s 50 year roof warranty, then put globs of white caulk on a brown roof as a repair. It looks hideous. The supervisor came and made excuse after excuse. They left with no resolution. I spoke with four people at Sunrun to no avail. I now have to pay to replace the damaged shingles.

My experience with SUNRUN solar has been a very good one, from the salesperson to the installation team, everyone has been very professional and concerned about me and my wife being happy with the system. We are! I will recommend SUNRUN to anyone who uses electricity.

I am happy with my system but the install was a nightmare. I signed my contract on 9/30 and my system wasn't live until the middle of April. The plans were drawn incorrectly, so they had to be resubmitted. By the time they were accepted, Tesla batteries were out of stock. Once the system was completed, the PG&E submission wasn't completed. I was told that it was delayed 4-6 weeks because of the pandemic. When I demanded to speak with a supervisor, they admitted that it hadn't been submitted until that day.

I was very impressed with the technical knowledge of the sales staff and the project manager and they explained everything with ideal level of detail. Time between signed contract and installation was very short. Installers were able complete installation in 1 day. One of the two battery required an RMA and took multiple site visits and months' wait for replacement battery to be shipped.

Nick did an excellent job inspecting the roof leak. He was courteous, professional, punctual and explained everything. I felt like you guys took our concern seriously and now we are still waiting for you guys to schedule him to do the repair work.

I installed the solar system with your company and I was paying $300 before the system. Now I'm paying still $300 plus the loan. I called more than 20 times. No respond. Very bad customer service. Unhappy with the system. I'm going to keep reading you like this until somebody calls me. You have my information. I hope I hear from you guys. Next step I'm going back to Costco.

Price is reasonable and can do any work at any time of the day. No need to scared of the hours that the price is high or low. Very happy with the Sunrun. All of my family friend and relatives are customers of Sunrun.

Sales process was efficient, installation process was efficient, activation process took some patience but got done. The monitoring of the system leaves a little to be desired. We have the Sunrun app set up on our cell phone. That gives us a reading of the daily generation of power that we like to look at. However, we do not know if the system is the most efficient it can be. Also. we can not see any information on what the inverter is doing. Information is very key to being happy with the system.

Was happy, but a couple months after getting my solar up and running, received Emails from Sunrun requesting latest bill and the informed I wasn’t with the right type of plan with my electric company. I needed to change plans. I was not informed about this prior to getting my service. It was a bit of an unexpected hassle. Requested to be called to get an explanation and never got a callback. I also recently refinanced my home and found that Sunrun has a lien on my home. I didn’t know about this and was not told there would be a lien.

I am just happy because solar has given me a stable electric bill that saves me about $60 a month for a yearly average. Sunrun monitors and maintains all the equipment which is less worry for me. I recommend solar unless the utility companies succeed in taking away the advantage of solar.

Troubleshooting system after been set up sucks. I understand how the system works for my home and I explained to the representative that it wasn't working. You told me I needed to wait so it took two weeks for a technician to come out, look and find out that there was a problem with the Gateway to the battery that wasn't working. Second disappointment is there is no parts on the island for the repair. It took over two months to get it up and running. Meantime I'm paying for nothing. Warranty should be extended cuz it wasn't working between that time. Oh yes it I was told that it was in operation but it wasn't to his fullest potential. If we call you or tell you that there's something wrong with our system should have somebody come out look sooner than later. The best of my knowledge the system is running good now. Follow up with an actual person is the disappointing

Only have 4 months going on....I am currently under lease agreement. So far what I can tell is that the entire process was smooth ...Since the first meeting, the representative showed good knowledge of the system then he was doing the follow up until the system was completed installed.

Very happy with the results and the good feedback monthly on performance. I would recommend Sunrun to anyone interested in going solar. There are many options for people and it will help reduce their electrical costs over time, especially as rates continue to rise.

All work was completed as promised on time. All of my questions were answered completely. My system appears to be working optimally. My contacts with Sunrun were handled professionally, and I am impressed with the company's follow-up. I would definitely recommend Sunrun to anyone interested in getting a solar system.

Installation went well. Unfortunately they put two circuits on one breaker so I have sixteen outlets on one breaker and it keeps tripping. I reported it 2 weeks after the install and five months later it is still not fixed. Sunrun's service side is nonexistent.

I have been having trouble with my app. You have responded, but each time there is something unresolved. I keep getting handed off from one person to another. Now the app is not communicating again, and I am waiting for someone to call and figure it out.

We were not told the truth about our power bills with solar energy via SRP. We spent $20,000 to benefit the power company and not us. Had we been told the truth, we never would have made this investment. It was a total con job every step of the way!!!!

Our system started producing only at 1/2 amounts. Not sure why. It did take a tremendous amount of time to get help on the phone, but when we did, the problem was resolved. Thank you for keeping us going. Your response time was great once we got information from a consultant.

My system is not generating the enough power to provide 99% coverage as stated it would in my contract. And my electric bills have been nearly and sometimes over $100!!! My system is also not monitoring my home's electrical usage and just say 0 usage every day. Extremely disappointing and I was mislead when being sold this system. It does not do what I was told it would. Terrible company.

Their reps were good. Everything is running okay. I've saved a little bit on my electric bill.

My wife and I decided we could save some money. It would not cost us anything upfront. Everything was great until this dollar-a-month thing. Sunrun offered me $1 a month for the first six months if I signed up for automatic payment. Automatic payment is easy for me but the bad news is I never got it. They said they didn't say that. I said, "Well, I got your stuff right here," and I sent it to them. But I still haven't gotten it. They said, "Well, if you signed up with Home Depot and had Home Depot, you would have got it." I said, "Well, wait a minute. If you're offering me $1 a month for the first six months -- that's almost $1,000 -- why would I say, 'Okay, come to my house.' Why wouldn't I go to Home Depot?" And they couldn't answer me.

Enrolling with Sunrun was very straightforward. From the time that I got the initial bid until construction started, it was was very quick and hassle-free. My total energy costs every month have plummeted, and I'm extremely satisfied.

The reps give me all the information I need. They’re doing a fine job. I’m happy with my experience.

I have been a Vivint solar customer for years and Sunrun kicked me off autopay and texted me that I have an unpaid balance. The agent in the chat feature said I need to re-enroll due to change-over from visit to SR. I could not fix the issue on their site. Was on the phone for over an hour and then told that the billing department was closed and I need to call back Monday.

Trying to purchase an amazing home but the solar contract with Sunrun is suspiciously high. Sunrun Transfer Department refuses to answer my questions about the agreement and buy out price, hold time have been up to 2 hours and now the home sale is being compromised after this home has passed all inspections. I need answers ASAP in order to proceeded with this home purchase. It is called a PPA but reads like a lease. According to the 2009 contract the current solar kilowatt value seems to exceed the local electric company due to the "escalation" and is well above current solar market value. The system had broke down for a couple months but Sunrun never gave the current owners a credit.

Updated on 10/02/2021: "Hello Mike, I am a Customer Care Specialist at Sunrun, and am following up with you regarding the feedback you provided. I understand your experience was not what you expected which can be frustrating, I want to see what I can do to help turn it around. In order to figure this out, can you please provide me with your full service address? I believe I found the account, but it's under a different name. I want to make sure we're looking at the correct account. Thank you, Sean E." Your response 9/14/21. Of Course you have already found my account! It's No secret I live at ****. How did you find my account with only a consumer affairs Name of Mike C.???? I wonder Why???? It must have been from my checking account!!!! I Understand now. I want all correspondence made public on this website!

We lease solar from Sunrun and they are supposed to monitor and maintain the system. We notified them in June when an inverter failed. We contacted them to tell them because obviously they weren't monitoring the failures. We went on vacation, came back and the company never responded. Now a second inverter failed 2 weeks ago. Same thing. We had to notify them and we have heard nothing from them. I think we need to stop paying them in order to get our equipment serviced and repaired.

I'm very satisfied with Sunrun. I love the idea of the battery backup too. The sales guy was good at first. I thought I would get some follow back up with him, but I never did. And I've called several times. Because now that I've got the system up, he was going to help me out and guide me in on how to set up things to best utilize my energy without utilizing it so I can optimize the off-hours, the peak hours, and all that good stuff, so we wanna send it back to the system and run off of our battery during the times that make sense. And I never got followed up with that. I just want a bit more follow-up on the salesman point of view. I'll request that when I'm ready. Other than that, the installation crew worked together seamlessly and did a wonderful job.

Sunrun explained the process to me really well, and it was good. They configured the panels for me just to offset whatever I was using. I can add a few more if I need to, and I may do that, but it was based on their recommendation. I have a lower bill cost. I get six months at $1 and a $300 gift card. It was awesome. Looking at PG&E, so far, I owe nothing. So I made it through the summer, and AC and everything without doing it, so it's gonna work out well for me. No surprises, and everything has been working perfectly.

The SunRun reps were all pretty cool. However, the door-to-door people keep coming out here bugging me when I've already got solar.

A representative at Home Depot guided me towards Sunrun. She came off as quite knowledgeable and the same can be said about the agent who came to our house. He walked me through the process. We had nine panels installed to keep everything almost uniform. The installation took months. That time should be shortened. There were three steps to the installation process. The first was having a contractor put on a metal roof, which was my choice. The second was having the electrical company do the electrical part then having the actual panels installed. Other than the installation taking a while, I enjoyed the experience and I’m satisfied with Sunrun's product. The electrical bill went down to 9 bucks a month as opposed to what we used to pay which was close to 70 bucks a month.

Let me start by saying the house was bought in 2019 with leased solar panels and we assumed the lease. I had a house fire on August 28, 2021. I called Sunrun on August 30, 2021 to let them know my panels are damaged and need to be removed for construction. I was told it could take up to 45 days to get them removed. Meanwhile my family is living in a hotel and construction can't start until they are removed. I was sent a ridiculous contract stating I had to store the panels and have them reinstalled within 60 days. I told them over and over that my house is a total loss and the panels and electric box and burnt. I asked to talk with a Manager and was told I couldn't but one could call me back. I have yet to recieve a phone call and it's now Sept 6th. So now my house construction can't start and my family is living in a hotel. I pay my bill every month. Why don't they take care of their customers.

I was dealing with four different companies and decided on the best price or service. Sunrun was cheaper and I liked the plan they offered me. The microinverter was the best. The installation was really quick. 12 panels were mounted because it's the maximum capacity of my roof. Everything has been good and I would 100% recommend Sunrun.

Sunrun seemed to have the best things going on for them. Levi was my rep and he was awesome. I still talk to him and ask him a couple of questions here and there. I talked to the installers briefly and they were decent and fast. We're still in the new phases of this solar thing but I have nothing bad so far. There is benefit to it price-wise. To anyone asking about working with Sunrun, go to Levi because he made the process seamless.

Sunrun is absolutely horrid in every sense of the word except of course when you first work with them and they try to lure you in with lies and false promises. You will save very little or nothing at all as we've found out. Our electric bills from Comed remained the same or even higher at almost every month after our installation. Customer service never calls back and never follows-up on anything. And as we've found out, if you try and sell your house whilst you're a customer good luck because prospective buyers will also run away when they find about the service agreement and read these reviews. AVOID AT ALL COSTS!

Sunrun made everything really easy. The sign-up was positive and the installation was done in a day which was quick. We had a tornado touch down a town over and the installers got the job done around that, which was impressive. I got 30 panels installed. My overall electric utility bill has gone down by 100 bucks.

The truth is that SunRun field services is overwhelmed supporting all the failed systems. It takes weeks to schedule a dispatch and the equipment suppliers are not providing replacement equipment in a timely manner. The help desk agents are polite and professional but were never able to get through to the case manager or field services. The case manager and supervisor did not return calls or e-mail that was extremely perplexing and increased frustration. Look carefully at your solar performance guarantee, mine is written for 85% of what the system actually produces, so it can be down 1 in every 7 years before a payment from SunRun.

I was happy with the guys who did the installation. They were very nice and have done their job. Also, I saw $100 or more differences than what my PSE&G power bill was. But I cannot recommend that person who first came to anybody. After Sunrun finished everything the way that rep said, he didn't contact us anymore. We just tried to contact him because he told us that we have to set up the app on the phone. I called him a couple of times but he never came. He didn't answer the phone and didn't get back to us, even by text messenger. I need an account where I could take the take every month where the money should come out. I referred him to my friend and that was when the thing started going in the wrong direction. Because it took too long to get to my friend and he never went back to give a continuation of what they started. He should at least return my calls, pass by, we do what he said he would do, and we should be perfect.

I can't get an answer to a question that I've asked half a dozen times. I was looking for a power bank for power outages and I can't get any information on that and why I wasn't offered. I've also been asking how much energy am I using. I see how much energy I'm producing but I don't know how much I'm using and without knowing that, it doesn't tell me if I'm saving. I've called and emailed. I've done a lot of things trying to get the answers and I get nowhere.

I've had a great experience with Sunrun for the most part. I liked the way the procedure of the explanation and the financial side of it. We did not buy it, we rented it. And it all worked out well. Eric had a great deal to do with my making the decision. However, there was some miscommunication on the technician’s end and the relationship with the fella who had to come and inspect it from the city of Torrington. And sometimes they showed up and I didn't know they were coming. But it all worked out in the end. We're very pleased so far.

The installation took longer than I hoped. I signed the contract in November and it wasn't installed and live until April the following year. Sunrun's service is spotty at times, but the product itself is good. Shortly after I had it installed, the system is monitored, and I got an email saying there was something wrong with it and they would send somebody out to look at it. They gave me a date and a time, but nobody contacted me after that. I stayed home so I could be there for the technician but I never saw him. I assumed they just didn't show up. And then, when I emailed customer service back about it, nobody responded for two weeks. So, I followed up again. Three days later, they said that somebody was there and didn't find any problems. They never explained why they thought there was an issue to begin with. That wasn't handled very well.

So far, going solar has worked out, except for some time about two months ago. We got a call from somebody at Sunrun that said they needed to come out and check the system. They did and it turns out that the battery backup we've been paying for all along is not working correctly and they need to replace some component. But we still have not seen or heard of a replacement. I placed a call to Sunrun last week and I got put in one of those callback queues. By the time they called back, I was off on another project and I forgot to answer the call so I have to call them back at some point to see what's going on. One of the improvements they could make is to communicate a little bit better about what's going on when components like this go wrong. But other than that, everything has been fine. Given that we didn't have a $600 July electric bill, we're fantastic.

My system has been down a month, I've called three times, spoken to two reps for the company, nothing still has been done, sent several emails, nothing. Finally got someone to say they were coming out yesterday to fix, never came. My last electric bill was 8,266.7% (yes percent) higher than last July. Terrible company, honestly, they are the worst. DO NOT USE THEM.

Sunrun was the first one to follow up with a price. Enrolling was simple. I signed the paperwork and they came and installed it. I got the service at a period where it's the highest electricity usage of the year, so I don't have any credits built up. It's costing the same as before until next year when I start having some credits built up.

I talked to Sunrun’s representative, Tony. He explained to me their part of the program and went through my qualifications. Most of the process, because of COVID, was done remotely on the phone. Where we are, we've had power outages because of wildfires in the area and I wanted to have solar without the battery backup. So, there was a lot of paperwork to go through to see if I qualified. And I did. They sent out their representative who did a survey, measured the house, had a drone fly over the house. They then came up with their proposal. And it was straightforward in what they were doing.

I had solar installed by Thiago and Sunrun 2 years ago. It's saved me a lot of money on my bills and the black panels look great on my roof. I called Thiago yesterday because one of the panels seemed cracked and he came today to check them out and scheduled to get the panel replaced. Thank you Thiago and Sunrun!!

I had the solar battery issue that the battery drains down to 33% every night since 6/2. Sunrun told me that the schedule is set to reduce the cost of energy, but they did without the equipment owner's permission. Today I found out that LG Home Energy Storage Battery recall that may overheating and start a fire. If the battery system is online then they modify the setting to reduce the risk. Sunrun never informed the customer about this recall by email, website, and Facebook. Clearly, they don't care about the customer's safety.

I was worried about what my Sunrun system was going to look like. The system is on the house and not like through the house. So, I was worried about the conduit and whether they’d do a good job of trying to make it look neat and I could still have access. I'm residing my house, and so I didn't want much of the conduit running on the clapboards. They did a good job of doing that. I was pleased.

Sunrun's sales rep was professional and informative. His communication was very impressive to me. It was a very smooth transition. We had a little hiccup with the installation, which I was concerned about. But the installers didn't take my concerns into consideration while they were putting the panels up there. It was getting ready to be rainy season, and it was raining that day. They opened up the roof and left for the afternoon, but they didn't cover the hole that was in a roof.

I have tried for months to get Sunrun to set a date to remove the solar panels from my roof so it can get repaired. No matter how many times I call they ALWAYS hang up on me. I'm afraid my roof will take further damage or get destroyed before they do their damn job. Do I have to sue this company before they will get off their asses and remove their panels? Can another company remove them and then charge Sunrun? Does their inaction void my contract, and therefore I can forcibly remove the panels from my roof?

Sunrun did good work and they got everything controlled and were able to get everything going. And the guys that followed up helped out, got things cleared up and got everything running. It's just the overall concept is not clear yet in my mind as to if it's even a good process, or if it's just a breakeven process, or if it will actually come out as an advantage.

I went through Facebook and put a call in there then Sunrun called me. Enrollment took two weeks and everything's been good.

I've had Sunrun solar panels on my home for almost 1 year. It has nothing for my utility bill at all. Utility company says I used 2500 kwh and sunrun says my panels produced 1700kw. But for some reason Duke/the grid is only showing that I had 40p kwh from the solar panels. And it's every month for a year. Where's all this production going. I've been on the phone with sunrun for almost 2 hours. I asked to speak to management and I'm on hold for 30 minutes. And then told management can't help me right now but, "One of them will call you within 2 business days." Worst company I've ever dealt with!!!

We purchased solar from Sunrun 8/2019. Had the panels installed same month. Installers broke roof tiles & left many loose. Contacted Sunrun, was passed from one rep to another several times. Finally gave us installation company, Complete Solar. Called, they sent reps several times to take pictures. They agreed on all the damage. As with Sunrun our case was given to different reps. Roofers were sent to do repairs, they would repair a section & break or leave more loose tiles in another. Another roofing company was sent, same repairs. These roofing companies never had business cards and Complete Solar never would give us the names of the roofing companies.

Sunrun was extremely responsive when trying to get me to buy, they were all over me in answering questions and checking back in. As soon as payment was processed I had nothing but issues, 2 years in and I still have nothing but issues with this incompetent company. 1) Had them inspect roof to confirm it was fine, had them come 2 more times to triple confirm roof was fine to which they insisted it was (1 year later leaks coming in through roof where panels were installed but not where panels were not installed).

I’ve been without Solar Service for 25 days and still haven’t received status/estimate from Sunrun on when my system will be repaired. I originally needed an old, failed, inverter replaced with a new one. Sunrun installed a new inverter that failed on the day it was installed. That same day I then contacted Sunrun to report this issue. They diagnosed and I was told the issue was a faulty inverter. They said they would replace it. I was given a case # and the name/contact info of the Field Coordinator who would oversee the case. I then waited. On day 21, having heard nothing back, I emailed the Field Performance Coordinator. I heard nothing. On day 24 I called and left a message for the Field Coordinator…Again nothing.

I need to start by saying the sales and installation was perfect, no issues at all. Once the installation completed is when the issues start. As the soon as the installation is completed they hand you a piece of paper saying the system will be inspected by the local jurisdiction within 3 to 5 days. Well the inspection did not happen for over 30 days and I am assuming the inspection was never arranged by Sunrun. The inspection only occurred after I got the original sales guy involved.

I got solar 3 years ago from Thiago ** at Sunrun. The solar has been working great the whole time. My electric is a lot cheaper. Since then my next door neighbors have been installed, by Thiago as well. I want to give Thiago a great review, he is always available to answer any questions and any help I need. Great job Thiago!!

My Name is Mirko **, and unfortunately brand new customer of SunRun. The sales process makes you feel very comfortable and sure of their work....but what fool I was to believe in their promises. The first strike was being promised (with email confirmation) a significant discount to make a deal happen made even after 2 weeks of system approved to operate and running they have not sent the Appeasement funds promised.

When first rain fell the roof leaked damaging wall wood floor and batting a French wall covering. Many delays repairing roof and re installing system and panels. I had to pay for roof repair $10000 because of delays by Sunrun to pay roofer. After months delay I was repaid but the cost of restoring wall covering $26000 dollars and repair of floor have not been reimbursed $600. The worst part is refusals to talk with me by Dan ** despite numerous emails and phone calls. I would advise not using Sunrun as they do great with happy talk but do not treat customers fairly. Peter **.

The contract was signed in late April of this year. The system was installed, after various attempts, and completed over a month ago. But we still can not take advantage of any savings. BTW, the installation team was quite professional and dedicated. These guys are independent subcontractors of Sunrun. The story is that we are still waiting for the local power company to install the bi-directional power meter and turn the system on. There seems to be no effective coordination between the project manager at Sunrun and their counterpart at the local power company. The end result is that still in August, on our roof, there are thousands of dollars that are not producing electricity and nobody is getting paid other than the local power company. I can see how Sunrun's stock is tanking when projects can not be turned into an investment/asset.

Sunrun sales individual came to my property to discuss solar panels/battery system. He told me about three options regarding financing the system and would sent me detailed information regarding the option. However, he has failed to send requested information even after contacting him repeatedly. I am wondering if he treats potential customers like this, I can imagine what type of service I will receive after purchasing system. I guess I should listen to all of the negative comments regarding this company!

I was a happy Vivint Solar customer until Sunrun bought them. Now I can't get them to come fix their own hardware. They scheduled appointments three times and didn't show up. No call, nothing. When I ask what happened they blame the weather. All three days were beautiful. The last time I called they disconnected me when I asked for an explanation (never raising my voice). Worst run company ever from where I sit.

My husband and I were excited to invest in solar energy. COSTCO advertised solar energy for Sunrun and we made an appointment with their rep. We had our first meeting and were sold in all the benefits and were accepting of the price around 48,000.00. We were told it would take a couple of months to complete which was ok after seeing the whole process. Our sales rep stayed in contact with us till it was handed over to another lady in a separate department. The communication from her was like pulling teeth till I asked her to at least update us once a week because we were told various people would be stopping by to do specific things for the process. Well this process took forever.

Do not hire this company!!! Our inverter stopped working after a 1.5 years. It took them 6 months and 3 different appointments to replace it under warranty, that's 6 months of lost production. I just got a $1000 true up bill from PG&E. Now 7 months in and countless phone call I still can not see production on the App. The real kick in the teeth is they told us that because I didn't catch the failure and report it until two weeks after it happened they are not going refund us for those 2 week not the entire time it offline and Sunrun will not even start a refund until they can see our inverter production on their end, because the repair tech either didn't write down the serial number or wrote it down wrong.

Just had our solar installed yesterday. It has been a headache from the get-go. Our sales rep Amy told us that we would be getting black panels and that we would be able to put our battery in the garage. The contract was changed multiple times because she told us we needed less panels than we did. There were a ton of excuses about why she was wrong on this and there was a lot of back and forth just on the amount of panels we would need. We decided ourself to max it out because we will be getting a pool and needed the panels to cover running the pool filter as well. They showed up to our house on time and there were materials that were not brought with them, they were lazy and stood on our new plastic shed and broke it, poor foreman was left to pick up trash they had left in our yard for two hours after they other crew left. They finished and it was dark so they could not check the system.

The installation of our Sunrun solar was, and still is, a train wreck from day one. The first install by TITAN, there were two needed, had pipes all across our front entry way. It seriously looked like a third-world hack job that my teenage boys did. So bad that my wife actually cried when she saw it and a few neighbors came over and were pissed at how it presented itself in our neighborhood. Not a joke or an embellishment. Needless to say that was pulled down and a prelim to what is.

To date, I am still gaining experience with my solar installation and performance. I'm still assessing my overall savings. As I gain more experience, I'll be better my results more accurately. The solar system appears to be performing well. I plan to continue to monitor my overall costs to determine annual savings as compared to prior years pre-solar experience,

Hi there, so Sunrun came today and replaced 2 defective solar panels. Hopefully these new panels will increase the solar production for my house. I am hoping everything is good now. Thank you again for doing this.

The system and project program seems great so far. Problem is getting the company to honor and issue their promised rebates. Almost a year out and I have yet to receive them. One has been fraudulently used while no one seems to know anything about the second one.

We have not experienced the production outlined in all of our meetings and have had additional monthly electric billing beyond Sunrun. This is extremely disappointing and not what was outlined in all of our meetings prior to agreeing to move forward.

I am pleased that Sunrun has continued to help me understand how my solar system that I purchased from them work to save me money. They continue to explain the system as I experience it. I don't feel like just a number or statistic.

Very happy with my solar system. Sunrun Team is very friendly and helpful. The Installation team is fast, efficient and courteous. If you have a problem, the team is fast to get back to you as soon as possible. Would and have been recommending Sunrun Costco solar. Thanks. Gary.

Sunrun has been a dream come true ever since speaking with them on the phone! I dealt with Andrew ** who is their senior sales rep! I can’t be any happier with my new solar panels! Thanks Sunrun for being the best in the business!

We’re two people in the house for using Sunrun power. We would like have more family members to share the Sunrun powers. I think my family members will happy with Sunrun…Thank you very much for services and I love to refer more friends and family members to use the Solar Panels from Sunrun.

I feel they all.did a Great job! Explaining everything was easy to understand, payments come out easy and and I love having cheaper electric bills. They guys that installed everything walked me through the process. The real test of time will. E in July and August! Thanks again Jon.

The finance company that you use has an "F" rating where the payments are sent (the "accounting offices"). There are very good reasons for that! They are the WORST financial place I have ever dealt with - my bank couldn't even get them to give us a pay-off figure so I could get rid of them! Recently they changed their name - I guess to foil those that check the BBB and see the F rating in their California accounting office. It took me weeks to get rid of them while they continued to charge DAILY interest! PLEASE find another company rather than allow them to rip off your customers! There are no words to describe how bad they are!

Being green is the primary reason we went solar. Being prepared is a close second. Sunrun disconnects the solar panels for safety reasons if the power grid goes down. So, in a grid-down situation, I'll have lots of power available literally feet from my service panel that I can not use. I would be an early adopter of an automatic transfer switch, batteries, and controls.

SunRun from the first day we spoke about solar, took the time to explain how it works very thoroughly. Our bills are easy to understand and an account rep is always available if we have a question. We have a small house and save probably $30-$50 a month. I like the feeling that we are helping the environment and not giving the electric company too much money.

Reached out twice and haven’t received a phone call from support. The system and app reporting is not working properly and nobody has came to my house. Sent message through chat and sent an email. Still waiting on a phone call from someone.

The panels were installed 13 months ago and I have been pleased with the Sunrun performance so far. During the first year, the output was greater than estimated, and no maintenance was provided. The Sunrun team returned shortly after installation to replace a few roof tiles that were damaged.

We are very pleased with our Sunrun product. They have been professional and informational throughout the process. They informed us throughout the process and clarified every one of our questions. We look forward to refer our friends and family to this company for solar.

We entered into a power purchase agreement (PPA) with SunRun in 2009. The system was installed by REC Solar, a company SunRun later purchased. The PPA provides that SunRun owns the system and will timely perform all necessary repairs. SunRun also guarantees the system will produce at least a stated amount of power.

An initial proposal of 14 solar panels was changed to 13 panels. 13 panels were installed on my roof but the contract still states 14- we asked that this be updated 2 years ago, but they haven't when I checked last month (May 2021). E-mailed and talked to the customer service rep several times, and he has been so difficult to deal with- asked us to provide some Sunrun documents that they should have on file already (as an expectation from an organized company), did not research and looked into the history of what went on from getting our sales up to its installation, instead he was focusing and insisting on some other things that seemed to "blame the customer".

Right from the beginning of my experience with Sunrun and their employees, I was continuously surprised and happy. I chose this company for my solar solutions. In particular, one of the electricians named Whistler stood out to me even more than all the other very good workers who were at our home. This man Whistler worked on our home several times and did exceptionally good work and was helpful to us with a smile. I have never, really ever had such great service and professional work in all my years as a home owner. I feel lucky to have such a great experience with Sunrun, and recommend their products and services as high as possible. A special thanks to the sister and brother (Giselle ** & her brother Jorge) who first introduced me to Sunrun Vivint. All in all, one of the best decisions I've made for our home.

The salesman worked very hard and very persistent since our county wanted a lot of things to go through to be able to approve putting the system on the roof. So, it probably took us six months to finally go through all the approvals and get everything working. The installation was done in one day, which I was surprised, and everything was fine. But we weren't producing as much energy as Sunrun thought we were based on our peers. They came back four months later and found that one of the panels was turned off. They didn't see anything in their records to say that it was turned off and they didn't see that it errored so as soon as they went in and pushed the button and reactivated that second panel, we were producing more than our peers. This is the first summer that we saw the positive benefits of going solar with the sun coming out in the summertime. So, we'll see how this ends up to be but everything has been good.

Signed a lease with them in January 2014. From day one had problems with their billing. Twice I had to contact them, provide proof of payment, and generally waste my time before they got their records straight. I just sold my home and once again after more than 7 years, SunRun still can't keep their records straight. I have proof of payment yet they claim I owe them $31.71 and they turned it into credit and made my score drop by 7 points. Again I contacted them and provided proof of ALL payments but they are unable to to admit they made a mistake. I went ahead just now and paid the $31.71 and again sent them documents from my bank and copies of their own bills showing that I made all payments and owed NOTHING. If you value your credit score and want to do business with an honest and reputable company do not pick SunRun.

The rep came out, looked at my house and my electric bills, and created a plan. He was professional and knowledgeable. My electric bill seems to be lower. You should get solar.

PG&E added on a true up and I was never told about that. Other than that, I have a very low electricity bill. My bill was $10 last month. Not $200.

It could have been better on Sunrun’s part to let me know exactly what I would get paid back from PG&E on the excess power that I sent back on the grid. It looks like the production is going to exceed the use and I'm a little disappointed about PG&E and the amount that they're gonna pay, which is two cents a kilowatt hour. It’s a joke. If you’re 1,000 kilowatt hours over, that's 200 bucks. What they charge me for that power is many times that. The game is to try to use everything you're producing because PG&E is not gonna pay you anything for the overage.

The installation took about three or four weeks, which was a long time. We weren't approved right off. That aside, we love Sunrun. It's a really good company. Even in the winter with not much sun, it covered our electric bill portion and that was a big deal to us. I keep my TV going 24/7 and I'm interested in getting the bill since we're getting more sun.

Sunrun is great to work with and they did what they said they were gonna do. I like the fact that my electric bills are now down to $25 a month. I used to have an electric bill that was almost $300.

The guy that came out the first time from Sunrun was real honest. We talked about it a while. It was about a year after that I decided to go with it. I'm still kinda learning it but the panels are producing pretty good. The bill is good and I'm seeing what the next few years' gonna hold.

My son-in-law got into Sunrun. I heard his electric bills and mine were going up, so I decided to try solar and see what happens. My rep was great. There was one snafu but the guys worked around it. The installation took about half a day. I only have a one-story house so maybe it’s easier on them. When I see the electric bill now, everything seems to be really good. I only wish I could use some kind of battery backup. It would cost me $1,000 for a generator. Other than that, I tell everybody to get Sunrun.

Sunrun always kept checking up on me and giving me updates. They called me in advance when people were gonna go over to make changes or check stuff. That was good. Luke, was the guy I spoke to all the time. He was friendly, nice, and very respectful. Really liked him. The installers went over there, they did their job and cleaned up after themselves. It was a good experience. I got a lot of tax breaks since I installed them, at least for the lights. I haven't paid much in my light bill and I'm still in the negative with my light. I'm very satisfied.

To make a long story short, it took them ten months to get everything running, the battery is inadequate, they won't improve the system by adding a battery, I'm stuck in the contract, they lied about savings. Don't be mislead by their estimates!

Maria gave me a proposal at the beginning of eight panels. The idea was it could be enough and 30% more than our current usage at the time. But then, I was a bit skeptical because we were frugal. We just started our family, so we just want to be conservative and be frugal. We have a tiny account. As my sales rep would say, we're the tiniest that she has ever seen. I was desperate at that time because I also lost my job, and everything came into the account. The fact that she didn't disregard me as a potential customer, welcomed me with open arms, and showed me this awesome grand proposal, was a welcoming introduction on the part of Sunrun.

I enrolled with Sunrun and everything was straightforward. The installers were there at 7:30 in the morning and they were done by 11:30. Sunrun was very professional and I had a good experience. I'm quite happy with my system. I'm very satisfied going solar.

Somebody recommended Sunrun to me, then I Googled it. They called me and they offered free installation and a bunch of benefits, and I decided to give it a shot. And I was right. That’s the best company, so far, that I've been doing business with. They did everything very meticulously. They provide a good service. They have the highest level professionalism, good attitude, and they are always on time. And whenever I need anything, I just call them and they are right there the next day. I like the company and God bless them.

Sunrun is the company that Costco supports as far as their solar program. We're Costco members and we have found that when we go through services through them, we get a pretty good deal. The engineer person we dealt with who did the design part was wonderful. But the project manager who was scheduling things could use some feedback on his listening skills. He would call me during the day while I'm working, say that it would only take five minutes, and was pretty persistent. When I asked if we could schedule it later, he would insist that it would only take five minutes. It was almost like he needed to get it done for his purposes, not mine. That was kind of disrespectful to the customer's situation and that stuff happened several times. But when I asked the designer the same thing about rescheduling, he gave me options.

I have been waiting at least 2 weeks to have my Solar system repaired. They outsource and sent me the name of 1 company that never contacted me, then cancelled with them after 11 days and sent me the name of another that is supposed to take up to 5 days to contact me. It is now day 3 and no word so far. I have spent 5 hours on the phone trying to get help and only 2 competent people have tried to help. I was then sent the names of 2 people from Customer service to try to contact for more help, that was 4 days ago and I still have not heard from them. We are extremely frustrated! We are new to Sunrun and paid a year upfront and we are so sorry we have to be involved with them so far!

I made arrangements in Fall 2018 for a solar system to be installed on my roof. The installation company was APEX, supposedly a partner of Sunrun. I followed the details as they requested and received the appropriate FW city permits but as the installation of the solar panels was nearing completion the APEX said they were closing up shop. I was left with the feeling the project was not quite complete and the electric bills never showed any production of solar energy. ONCOR said they weren't part of this process.

I went to Costco and asked Sunrun if I could sign up. And they said, “No. You have to live in your house for six months.” So, eight months later, I got a call from them. The main rep was good. But I didn't like how it kept getting passed off to one person after another. It's better to have somebody all the way through and have that person be someone you can call if you have questions. Also, I had a misunderstanding. I thought I was buying the solar panels. I paid for them all at once, and then I discovered I paid for 25 years of electricity in a house where I don't think I will live for 25 years. Maybe I have a five-year plan with that place. That was a big surprise.

Enrolling with Sunrun was very easy and the installers were good. So far, I saw for the last two months that there has been a difference between the electrical. I would tell others to go ahead and sign up with them.

I was trying to get my bill lower and so far, I have seen that. You should get Sunrun.

Sunrun's installation crew were really good and knowledgeable. I'm really satisfied with my system so far. My bill went down from 560 and I got a bill that was $88. It's been going down ever since.

I looked up and saw Sunrun's national reputation. Then I checked with some neighbors and others to see what their experience was with other companies and there was nothing that made me feel like I needed to switch. We had a very good salesperson, though the project manager that he handed me to was not as good at positive communication. But they did most of the heavy lifting in terms of paperwork for me. If anyone is thinking of going solar with Sunrun, they need to get the roof done right and know in advance what they need to know from the company. Coordinating those two things was really helpful for us. Even having our roofer talk with Sunrun directly was helpful.

Sunrun saves you money. We save 10% a year.

The enrollment process with Sunrun wasn’t that difficult and everybody answered my questions. They could have a lower rate but they seem to be good. In the past two months, I have not paid an electric bill.

I'm a Costco member. And years ago, before I got them, my electrical bill was out of control. I was shopping at Costco and approached by one of the persons there at a kiosk. And they mentioned to me about the program. I had a meeting with a representative. They came to my house and they surveyed my property. And we decided to go with them. At the time, my kids were small. They’ve grown more so we use more power now. And we decided to call them back, get a Tesla battery and more panels to offset my electrical bill.

I put in an a text message to Sunrun and the gentleman that called me back was very polite, informative, and was able to help me a lot. The installation was done in one day. The techs had a little electrical problem, but they resolved the issue that same day, and it went through fine. My electric bill is down to $4 a month. And now, I only have my Sunrun payment for my lease payment which is less than what my electric bill used to be. I had a very good experience, and we're very happy.

Everything was good when I enrolled with Sunrun and the installation team was fantastic. It took two days total. I have recommended somebody and I already got a referral so I’m a happy customer.

Poor communication. They send emails for appointments without phone calls to schedule. They just pick a date and make you take it. I work, so I need to schedule the day off. They have changed appointment times and even dates without contact by phone to confirm it works for me. I still don't know if they are coming today since they haven't called. Not a service company.

I chose Sunrun the second time because I'd had a good experience the first time. The installation went well. They did all the permitting and spoke to my son and his girlfriend about what to expect. I was surprised that the neighbor's trees were casting a shadow on the roof but they designed the system accordingly.

I highly recommend Sunrun. They have a good model and they explained things thoroughly. They didn't try to oversell me as some other companies did. I was impressed from the get-go with Sunrun's approach. For a portion of the time of installation, I was not in the house but they kept me posted in terms of what was going on. It went smoothly. With Sunrun, I'm saving some money and there's zero maintenance. There's been zero issues with the equipment. It's been self-sustaining up to this point.