Sunrun Reviews

Everything was really good enrolling with Sunrun. The install crew that came was fantastic. The only two issues I had, one was getting the inspection, which took them six weeks. It was during the summertime and so I felt like I lost six weeks of production. That could have been handled a little bit better on their part. The other one is at the end of the process where if I signed the contract, they would give me $1,000. I haven't received that. I tried to contact my project manager several times through email and he's not answering. He was out somewhere in the western part of the country and the local guys were the ones trying to handle everything. And the communication between East Coast and West Coast was not always there. Other than that, everybody I dealt with was fantastic.

Sunrun offers a leasing program, which was very attractive to me. There was no money out of pocket. They also answered directly to my question. I saw them in Costco and they explained their program to me. I did it twice for two houses, on my father's house and then on my house very recently. Signing up with them was very smooth and easy. It was very painless. It's been a good experience from start to finish.

The experience with Sunrun was so good that I went back and put them on my new house. Step by step, I knew exactly what was happening via email constantly. I got an email telling me when the inspection was gonna be. They said they were gonna be there at 9 o'clock and they were there at 9 o'clock. They said they were gonna be there at 7:30, and they were there at 7:30. When they cleaned up, I gave them paint for the garage. They painted everything that they scratched or had to cut. They replaced the drywall and repainted for me.

I have been dealing with this company since July 2021. I call and call and call and all I ever get is, "We will mark your concern as URGENT.".... No call back. Long story short, DO NOT GO WITH THIS COMPANY!!!! THEY ARE TERRIBLE!!!! I have e-mailed and called, I have even emailed Lynn Jurich, CEO.... I guess we will see if I get any response. I believe that they may have breached their contract. I am currently in talks with an attorney and have notified my local news in hopes they could help me. I know I have also cost the company about $100,000 in sales, as I have deter numerous customers at the local Home Depot and Costco where they have sales kiosk. I will continue to do this till I get someone to return my calls and help me... I am also looking for other customers that may have had similar issues who may want to join me in a possible law suit....

When I decided to go solar, I was considering the price, for one, and trying to cut back on my electricity price, which would have happened. Only, it's still not working since September. But the sale process and the installation were great. The rep did a nice job on the roof, making sure it didn't have any leaks after. Getting all the permits and everything cleared with the power company was easy too. Sunrun did all of that. ​It's just, they haven't got a technician out yet to take care of it. But I think it's just because they're lacking in help just like the rest of the country.

A friend recommended Sunrun and getting set up was easy. I've also recommended them to two friends. However, I've tried to go online to download the app where you can see what you're generating in kilowatt hours but I haven’t been able to get that information. When I try to go into it, it says I need my account number, etc. but I never got one of those.

The person I spoke to was the best. He was kind and proactive. He communicated well.

Sunrun had the best pricing. I enrolled with them and my rep was knowledgeable. He was able to answer all my questions. The person in charge of my system installation was one of the best contractors I've ever dealt with. He cleaned and remounted some of my stuff and he did a lot better than I did. In the beginning, there were some glitches with the system. But a rep from Sunrun contacted me and showed me how to reset it. Ever since then, it's been working great. I was hoping they would take pictures after the installation was done to make sure that all the tiles on the area weren't damaged because I have a high roof and it's hard for me to go up there and check. Other than that, Sunrun did a pretty good job and I'm impressed.

I thought I was gonna be saving money but I was mistaken. My light bill is still the same. Also, I thought if there was gonna be a power disruption, I wouldn't be affected. I didn’t get what I want and I wish I never got the solar energy service from Sunrun. When the guy comes out to talk to you, instead of him doing all the talking, maybe he should sit back and answer some questions. The speech was about an hour long and I forgot some important questions that I wanted to ask, and it never got answered. But the installation was perfect and the guys did a great job. They kept working in the rain. My hat's off to them.

A longtime friend of mine got Sunrun and talked to me about it. Sunrun got over to the house and after they explained the system to me, I went ahead and had it done. The guy that we had did all the paperwork and got it taken care of. I liked him. He was as nice as he could be. It took them two months to get out here but it took them one day to put the panels on. It took the electric company three months to come out here and change it over. We wanted to make sure we got July and August so we could have the big payments for our electric bill. They said they were backlogged but we finally got it taken care of.

I would not use them. They overcharge monthly - and god forbid you get behind. They call you morning noon and night and customer service associates are rude and do not help you at all. I was told I could cancel and have them come get their equipment at no charge at any time if i was unhappy and that was a lie. They tell you to get you to sign up. They will not come get the equipment. Once it's on your roof you own it and must pay the full cost of it if you hate it.

I had a positive experience when I enrolled with Sunrun and I like their incentive program. If you get someone else to sign up, they give you a bonus.

The work was done great. It was very clean and I was happy with it. The panels were in quickly and are running very efficiently. However, I would not recommend Sunrun to any of my friends. The initial experience with Sunrun was easy and pleasant. It did not stay that way, though. They dropped the ball on my project because they contracted out. After I got financed and they installed all the panels, I was waiting for them to send their own inspectors to approve the work and go to the next step which is to contact the energy company that would then give me the approval to use my own solar energy that I've been storing for months now.

They didn't give us the option to add on this mesh paneling to keep the birds out of the solar panels. We have this nasty bird problem and it's horrible. But there's nothing we can do about it because I don't have a spare $1,000 laying around to pay for to cover the cost of those mesh netting. I see my neighbors with it, but I didn't know that that was something we needed to request to be added on. We could have rolled it into our mortgage like we did the cost of the solar panels, but no one told us anything. It was quite frustrating. We just have to deal with the birds until one of us gets a spare $1,000. But right now, we had to pay a downpayment for this home. Functionality-wise, I have no issues with Sunrun. Everything is running perfectly fine. Our electricity bill was minus $15 this month. Everything else, I'm totally, completely 100% satisfied with.

Vivint AZ first contacted me, SunRun took them over. The inverter box installed is a 4.0 whatever, but I am still having to pay Arizona Public Service for electricity. APS told me I need a 7.0 whatever inverter box and I have sufficient panels. SunRun told me the call I received from APS were competitors trying to get me to convert to them: **! SunRun disagreed with APS telling me to buy more panels. One year later I am still paying this stupid contract (it goes up every year) and paying APS. AZ Att.Gen. were no help, CFPB no help, BBB no help.

Costco is where Sunrun had their booth. Costco doesn't just have anybody. They always deal with better companies. They stand behind it. So I knew if there was an issue, I have Costco to back it up. Somebody else had told me that they were one of the ones that they thought were good. I also didn't have to do any upfront money. The salesman was good because if there was anything, I had contacted him and then he jumped on it. There was another guy, they both have the same name. I had gotten confused at the beginning. But they kept on top of it.

With Sunrun, we liked that we didn't have to pay anything upfront. Also, the rate is flat instead of gradually going up every six months or a year. The rate was not really competitive but it's what the agent put on the table. I'm well satisfied nonetheless.

The rep was competent and it was a great experience with Sunrun.

I am in a lease with Sunrun, formerly Vivint. I am paying $184 a month and that goes up 2.9% every year. So my Edison bill is currently 600 dollars and I'm in the 5th month of the 12th month so it could continue to rise. The sunrun salesman comes to my home and tells me I need more panels at $69 a month on top of the $184 a month. I said why wasn't I given more in the first place. He said I would have to get a 2nd system installed and would have 2 contracts. I really am so disgusted with them. I have contacted another company that their system would be bigger than the 2 combined with sunrun and I would own it at $152 a month and I could claim the tax rebate. I am ready to terminate the lease and tell them to come get their stupid panels.

We moved to Arizona about a year ago and I feel that we should do our part to conserve energy. We went solar but it didn't really lower our bills when you take into consideration the loan that we had to take out. We're breaking even, maybe a little less. The other reason we went solar is that if we have a power outage, we need some electricity. My wife is handicapped and we have stuff that's plugged in. We have a koi pond that needs to be pumped. If there are outages, we don't want to not have power. About a month after we had everything turned on, we had an outage and the solar part didn't kick on. I was so angry.

I had Sunrun in my previous home and I liked the way the system worked. As the system started to started to tune-up, I started to get some pretty good bills. This time, Sunrun had some problems installing my system. They said they were gonna give me $1,000 for the inconvenience after the system was put in. It's been put in a couple of months now but I haven't heard anything. I'm wondering if they're gonna pay me what they said they were going to and how this system is gonna work. I got a PPA on this one, and the other one, I bought it out. It's completely different.

Russell from Sunrun did a great job. Also, the installation went easy peasy. The installers were in and out when they were supposed to be and they did fine. I feel confident having this.

Sunrun has been very good. At the time that they bought the company that we were with, we were getting a third set of panels on our house to help keep the true-up bill down. Everything ran smoothly and efficiently. It took a lot of time, but it was because of the approvals that they had to get from the city and PG&E.

It took me a while to think about going solar. The programs I knew about were having to buy them outright or lease them and I wasn't gonna do either. But when the gentleman from Sunrun came by, there was a program where I just pay for it, pay for the electricity, and they take care of everything. And for the price, I figured it was a no-brainer.

I had a couple of other companies give me a bid and Sunrun was the most straightforward and turned out to be the best. Everything's worked out exactly as they told me it would. My bills are lower and I'm producing a lot of electricity and I'm happy. I don't know how it's gonna go for 20 years. But for right now, it's at least as good as I could have possibly expected.

Sunrun took care of me and everything was smooth. The rep who came out explained everything down to the point, answered all my questions, and was there to answer my emails and any questions I had. Also, he was there for everything. He showed up for inspection and for any technical issues. It shows like he cares about me more than he’s selling the program or Sunrun. I'm pretty satisfied. with going solar, even though it hasn't been fully activated because we're waiting for PG&E to transfer us to the solar bill. Also, there was that time there were some blackouts. I called and the technician showed up the next morning and fixed it. I was told this shouldn't be happening and they said they will keep monitoring my system.

There was a little hiccup in the installation process but that was not a big problem. It's still not finished though. I had Tesla batteries as backup batteries. Whenever it cycles in either from solar to battery or from battery to the main power, it pops the breaker on my hot tub at least twice a day, which is not cool. I'm still waiting for Sunrun to come to repair it. They said three to five days about a month ago and I rang a week ago, and they said another three to five days and I still heard nothing. I sent them another email and they've not responded. I haven’t looked at my email this morning but I'm a little upset. Everything's great and I love everything about Sunrun except for this power problem.

We had the solar panels installed one day. About three days later, we had a terrific rain. I had a leak in my bathroom because the insulation of the panels caused water to leak through my roof. I had to get people to come out from Sunrun and correct the situation. It was corrected.

BAIT AND SWITCH!!! BEWARE!!! The salesperson Sabrina **, LIED to get the sale. They will tell you that you will not have a utility bill and that you will only pay a low price a month to get the system on your roof and then you will receive a bill from them and your utility company for TWICE what you pay now!!! Then they will tell you need to give them a recording of the conversation you had with the salesperson in your yard or there is nothing they can do!! DO NOT USE THIS COMPANY!!! HORRIBLE!!! If they come to your house RECORD every word that they say!!!! THEY LIE AND THEN IT COSTS YOU MONEY!!! DO NOT FALL FOR THIS!!!

The installation was done in one day and everything was professionally done. I went and checked the roof myself to make sure they had no holes laying around. I love Sunrun and I have recommended them to a couple of friends.

Right now, we hadn't had a pleasant experience so far with the outcome. It's not like what we thought. I've called and talked to customer service about the fact that we're producing energy but our bill hadn't been reduced at all. It came online sometime in September. It's been enough to have at least three billing cycles. We got a billing cycle now that’s telling us the bill is $50 and the equipment is $64 a month. Apparently, something is not correct. We still hadn't been able to get anyone who have any understanding from Sunrun. I got two different statements from the customer service and they don't have a clue what’s going on.

I liked the way the process was explained to me by the sales rep. He made it quite easy to understand and I felt comfortable with it. Enrolling in Sunrun was easy but to get them to fix the problems that they had created was a nightmare. It's always one excuse after another. I still got a trench in my yard and it's me that's gonna have to fill it out. There were metal parts that were laying on my grass. If I was riding my lawnmower and hit one of the metal pieces, there was no telling where it was gonna go to.

Mark handled the setup and everything went smoothly but what bothered me is the LA Dept. of Water and Power. It took a long time to get through their approval. Maybe Sunrun could have pushed them a little bit better but other than that, Sunrun did their job quickly.

The panels got installed at the end of July but they didn't get activated till mid-October. That seemed a long time. Also, when I had a big issue with my electricity that stopped working, I couldn't get in touch with Sunrun. There's nobody available on the weekends. It took me a few days to reach someone, whereas PG&E was super responsive. Then Sunrun sent people out who were nice but did not know how the system worked and it took two more days to get someone out. I had to call Sunrun numerous times. They were sort of putting it off and saying it was not a big deal. It's a big deal if my power doesn’t work. Their tech support was not great. Finally, they sent out one of their master electricians and she fixed the problem in five seconds. She was amazing and I love her.

Alina who was my sales service rep was awesome. She was on-point all the time and helped me out whenever I needed her to. It was Russ that had my installation and the set up was great. They were awesome to work with. However, my project coordinator was awful. I was never able to get ahold of her. I would message her like she told me to but she never responded to any of my messages. I had to get ahold of Alina just to get her to respond to me about anything else happening on my account.

At the beginning, it was great with Sunrun. A representative came and explained everything. The process was very easy to understand. Because I had started early in the year, he said, "You're buying at a good time because a lot of people wait till the summertime then they're upset because it takes a little while for us to get permits." However, the system wasn't up and running until late August. I wasn't happy. It seems that no one from Sunrun knew what the other person was doing. The first day that they came, within one day, all the panels were up. But once the panels went up and that first crew came, everything went south from there. Every time somebody would come, something wasn't right.

The person from Sunrun that came was very good. The install day was good too. The men showed up on time and did the installation. Before they left, they cleaned up as they should have. They did a wonderful job. It's been great knowing that I now have solar energy to power my home. It was just kind of a long process between PSE&G and Sunrun to get that whole Permission to Operate completed. That was a big ordeal. I had to be like a project manager for that process. My install was in July and it finally got activated two weeks ago. Another problem was that I was promised a Visa gift card as well as my referrer who is my neighbor, but my neighbor still has not received it. I feel very bad that every day through his windows he’s able to see my solar panels but he did not get his gift card that he was promised.

The installation went smoothly. They were here for two or three hours and got all the solar panels on. We had a little bit of a problem when we called Sunrun but it's gotten straightened out. The man who was here was very informative and honest. So far, we're pretty satisfied.

The installation was easy. They did everything and were super helpful. There is one issue though. They told us it would be ready to go immediately but it turns out you have to wait for a couple of months to build credit up. They should have said that straight out. But after a couple of weeks, my bill was half. Overall, I'm pretty happy with it.

It was easy to work with the salesman of Sunrun, but he had a bias towards our purchase agreement rather than owning. Also, after the system was installed, it took 11 weeks to get it activated. I called them almost every day to try and get it going. The agent didn't seem to know what was involved in activating the system, getting it inspected. So I went to City Hall and Sunrun and did it myself. Their communication, in-house, is terrible. But the solar is good. It’s what I expected.

The process with Sunrun took forever. It's been five months and they just finally finished the second property. It hasn't really been the most pleasant experience. These are rental homes and tenants were more than willing to coordinate with them, installing everything, but they always had their excuse, the permits and the city's behind. I'm already familiar with that. I own several different homes with solar systems. It's not the first time. But with Sunrun, it's been the most awful experience. It was way too long.

We've had Sunrun for our first set of panels. We had additional panels added because the first time, the guy who put the panels never put enough and I almost got rid of Sunrun and sued the company. When Katrina came here and had me put extra panels on the roof, she did her job perfectly though she was new at it but the installation was horrible. There were two guys that were installing the panels and they were arguing throughout the whole ordeal. Also, Sunrun was gonna suck the second set of panels out of my mom's checking account and I don't want that. Every month, when Sunrun sends the bill, there's always something that's saying we owe more than what we owe. When I send checks to the exact amount on the bill, they're always trying to get the next month's bill. I don't pay in advance for something I haven't received.

Matt, my coordinator, was amazing. He was very helpful. Every time I had an issue, he tried to work it out. He tried to contact me when he found out something. However, I had issues when it came to the electric panel. They said they were going to do something but it didn't go as planned. It took a month for it to get done.

The Sunrun rep that came out was great. The crew that put the stuff up was great, too. It was really a good experience. The electric bill went down, too.

Costco was where we saw Sunrun at and any services that we get through Costco has always been reliable. We had other companies contact us but the other thing that we also liked with Sunrun when we did the consultation was that we we pay monthly and Sunrun does the maintenance. They put the the panels in and we didn’t have costs to put them in but we have an option to purchase if we wanted to. So far, we are totally satisfied. Everything they told us came through.

Some of my friends installed solar panels thru Sunrun and they liked it. I went with them too and it took about two months to install. I like it.

In the beginning, I didn't like the sales rep at all. He just came in here, looked around, got on the phone, and said they were leaving. The crew packed up and left. They gave me no information. When they finally got out here and did the installation, they needed more room on the wall in the garage and didn't tell me that the first time. That ticked me off. They were very unprofessional in telling me what was the problem here. They got it done in one day but it was extremely expensive. It was $24,000 for one day's work and for the solar panels. I should've negotiated that price. I could have saved thousands.

The sales rep with Sunrun was excellent and the installation crew was good. But we had a big storm the other day and when my husband went up to check the solar panels, there are some screws missing. We're waiting for somebody to come out and fix that.

The installation was fine. They finished in one day. But I was told I should have the system running within a month but it took about four months for everything to happen. They said something with the company had messed up an error and then nobody noticed. I reached out to the rep who designed the solar panels once a week to try and figure out what was going on. He finally got involved and told his general manager who got involved. It was a big hassle.

The rep that came out was very knowledgeable and the installation was great. Everything that had to be done to get it up to par was done on their side.

I was trying to look at a purchase and the prices were high. Sunrun had this power-up purchase and it seemed like it might be a better way to go. It turned out to be a lot less cost and it would be replacing the batteries and other units that have less than 25-year life cycles. It would result in a lower cost than the purchase. I worked with my Sunrun rep over the internet and signed documents online as well.

It made more sense to go solar and the whole process itself made everything easier. It took a little bit to get the battery but I asked when the battery would come and it was there the next day. Being able to produce my own energy is a lot more convenient and the bills and whatnot are a lot more manageable.

Enrolling with Sunrun was very easy. The rep was very helpful. My experience was smooth but I'm not quite satisfied with my decision to go solar yet. I'm still waiting to see my savings, being that I've had to pay two months of the PG&E still. I called and asked, and Sunrun said I have to wait a couple of months.

The enrollment process with Sunrun was easy and everything went okay with them. My power bill has gone down since going solar.

Everybody at Sunrun was great and the process was smooth from start to finish. Everything's been doing good and the solar panels seem to be functioning properly. We've had a bill now for two months and there was a drastic change.

Sunrun presented the information to me in a way that made sense financially. They had a local branch and the salesperson I was working with lives in Vermont. He was wonderful. There were a couple of things that came up that I'm still questioning though. One was that on the initial phone call that we had, he said that if I get someone else to do the Sunrun, I would get $1,400 back. It seemed amazing. But then later on in our discussions, somehow, it was 1,200 and now, when I looked at the incentives, it's 1,000. Those inconsistencies really struck me as strange. That felt a little bit like a sales technique where you say it's this, but then it goes down, and then now I see it’s even lower. It made me feel a little uncomfortable. But other than that, he and his communication were good.

I worked with Robert and he was quick and responsive. He told me everything I wanted to know. The process went slow at times but considering the times, it was okay.

My solar panels were installed by Vivint Solar, but Sunrun took over this company, I had my solar panels installed for 2 yrs they just activated them this June after 2 yrs, I try reaching out to Sunrun several times, they are telling me we will get back to you within 2 days. I now left several emails in a 1month period, they have yet to reach out to me, here we go again with this new company that took over the other, same bad customer service, maybe worse!

I tried different providers and they would tell me they were coming but they never showed up. They gave a lot of excuses. I tried Sunrun and they were better. They called me and they were outside my house in 20 minutes. I had a good experience with them. Everything was complete and my system started producing energy this month.

The guy who came was Ben and he was very knowledgeable, He answered all our questions and the deal that was told to us was better than the rest that came to our house. Also, the guys who came out for the installation were very respectful and did what they're supposed to do. But we've had a tech come out four times now for something that was wrong with the system. The most recent one was here for a couple of hours and he told my husband he doesn't know what's wrong with it. He keeps having the same error and he couldn't clear it. He said that he needs to bump it up to tech support because there's still an error on my system and it has to do with the batteries.

The process took a little longer than we anticipated, but it all came out all right. The installation was a piece of cake. The young fellas Sunrun used for the installation knew what they were doing and did a magnificent job and quickly, too. They did it all in one day. We're satisfied. We've gotten one statement from PG&E since we had the panels in operation and it was a good one.

The customer service sucks. They said to not hesitate to let them know right away if there were any problems and they would be right on it. But I had a leak on my roof and I let them know and nobody was on it. I am really pissed off right now. I got more rain coming in so I have a small window of opportunity to fix this leak. I had to hire someone on my own and it cost me 1,500 bucks. I know from here on out, I am on my own. If anything happens to my roof, I'm gonna do it again on my own because I don't have faith in Sunrun.

I like their cost and reliability. Their customer service was okay, too. Overall, it's living up to expectations for now. I'm a little bit satisfied.

The rep with Sunrun was very knowledgeable and extremely responsive every step of the way. I had a good experience. They had people on the sales side who actually know something and not just doing a hard sell. For example, I had someone who knew that based on my location and the liability to grid my area, that economically, a battery wouldn't make sense. It wasn't someone trying to convince me that I should buy a battery. So, it was nice having someone that seemed to get it from that perspective. It was an easy conversation.

We liked the presentation that was made by Sunrun and that made sense to us. The thing we liked was we definitely did not want to own the panels. We were comfortable with the Power Purchase Agreement and let Sunrun maintain the panels. The installation day was bad because the crew was on the roof for 10 minutes and my Homeowners Association officers were at my door because the installation hadn't been approved. It turned out Sunrun had not run the installation paperwork through my HOA when they told us they would. My HOA was upset and they couldn't find where the paperwork was for the installation. That aside, the actual installation process went smoothly. The crew was up the roof for only three hours and they did a good job.

The Sunrun salesperson explained to me everything. It took so long to activate this system though. All these inspections, coordination with Eversource and other inspectors. But, the guys that installed the system were very nice, professionally-trained people. They did quite a good job.

I figured getting solar energy services will save some money, but it really hasn't. I'm dissatisfied with Sunrun. When they installed, they forgot to turn a switch on in the power box and so my oven wasn't working nor was my garage door. So, I called back. They had just left and the guy on the phone was like, "Oh, yeah, we're not responsible for that. You'll have to call a local electrician." I was like, "No, I think they didn't hook something up or something and whatever." Then, they had somebody else call me, and then they sent me a text. I was pissed. I went downstairs, I figured out which breaker they didn't push on all the way, and then the electrician showed up back here. I was pretty unhappy about all that. On top of that, I have seen no savings.

A friend recommended Sunrun and when their rep came by, he was great. He explained everything to us, so we agreed to go ahead with it. Their reps were super helpful during our enrollment and their greatest strength is constant communication. Even though the process took a while, they were constantly in communication and updated us on what was going on. The installation only took a day and that was super convenient. Even though prior to that, we needed approvals, but the installation guys were great and super helpful. From start to finish, it took some hours, but from the beginning, they gave us a heads up when they were coming in. They finished everything and before they left, they communicated with us about what the next steps would be.

I wanted to get rid of my PG&E bill. Sunrun at the time was the best and the best installer and service provider, and it still is. Their sales rep was very professional and patient, and he knew what he was doing. He explained everything. As far as Sunrun was concerned, everything went very smoothly. After the inspections, everything was all good but I had a little bit of hiccup with my PTO but it was on PG&E’s court. I'm really satisfied with my solar. I would have others go solar with Sunrun.

The salesman that came explained the right information to me in the way that I wanted and I could understand at my level. And that confidence really what led me to believe that Sunrun was the right company to do solar with. Getting things set up with them was the coolest thing ever. They upgraded my electrical panel and Sunrun covered it. I couldn't have been happier. Everything was clean and the dudes were cool. They were friendly, and they were smiling and laughing the whole time they were doing the installation. It was raining and they still knocked it out. I was talking to my brother, my mom, and my best friend, and I was looking at their electric bill. They're now all interested in picking up Sunrun with and I know there's a referral program, so I'm trying to make that happen.

I recently purchased a home and had the option of either buying or leasing my solar panel which I originally thought was from Vivint. I moved in at the end of August and was PGE approved 9/17/21. I couldn’t get my solar to work so I called Vivint and that’s when I learned I needed to contact Sunrun. I called and the guy immediately noticed a problem from my app and advised me that he does NOT see any grid lines generating on my app which he then told me that someone would call me back within 3-5 business days. I waited and no return call so I called sunrun again only to find out he booked the appt under his name (whatever that means).

Sunrun did everything but they broke my tiles. They said they're going to bring them but they don't bring it. Otherwise, they did a good job. I like them. They work like a family. But they charge a little bit extra. We got a charge for $20,000 but some places charge around 15,000.

The installation was good. It was done in about two days.

I researched all the solar companies and Sunrun was the only one who had a package that covered what we wanted for solar. The installation was amazing. We definitely enjoyed having them here. They answered all our questions anytime we came up with something. So it was definitely a very smooth and good process. We got the solar installed mid-July and we have a negative bill right now.

Enrollment was fine. It was very smooth. The installation experience was fine, up until we got towards the end and they told me I was up and running. I received two bills from my electric company and they were over $300. Then I'm receiving bills from Sunrun for the monthly fee. I called my representative and I said, "Well, what's going on?" He said he didn't know because he thought I was up and running. He said, "Well, you may need to call someone." I tried to get in contact a couple of times with one frontline representative that I called who said I was up and running.

The installation with Sunrun was great and pretty fast and simple. The crew was great. My only thing is that they haven't even turned on the system. But it's nothing against Sunrun. It’s PG&E. So, I've been paying the loan for a couple months now and my electricity. I just wished they would tell you upfront how long the process for PG&E is. It’s been four months already. I was not expecting this long of a wait for them to turn on the power. The project manager allegedly told me it's the 23rd that it should be up and running but I've been getting that same email for the past two months already.

The whole process of deciding and the installation with Sunrun ran pretty smoothly and professionally. I was looking for clean energy and potential cost savings in the long run. I looked at Sunrun's number of years in business and the warranty process. It took me about two years to decide for solar panel installation and from signing with Sunrun and getting that installed and needing approval and inspections, it took us about less than three months to go live. I should put additional panels because the number of panels that were put in was based off the history of the electrical usage and they didn't consider about the climate change. So, it’s still kinda lacking and not the full benefit yet. It’s kinda break even sometimes. With Sunrun, I can look at the data as well when it's cloudy, whether the panel’s still gonna be able to receive and generate electricity. That's helpful, which is one of the benefits, too, that I got from Sunrun.

We purchased a Sunrun system through Costco and it ran fine for a while. Recently Sunrun took our battery offline and began sending us about $70 per month to make up for it. This is simply ridiculous given the battery is one of the main reasons we decided to go solar. As it stands when the grid goes down so do we. I have no idea how many other Sunrun customers are affected by this but it could be considerable. So far we have heard nothing from Sunrun as to when the battery will be replaced. This is simply unacceptable.

So as for our solar system it is currently working great but after a few months of having them installed we now have hundreds of pigeons living under our panels, if I had been told this was going to be a problem from the beginning I would have had them install the bird prevention netting. After calling Sunrun they told me it's an additional 3 to 5 thousand dollars to get it done after already spending 38 thousand on this system. I am furious of the issues. I now have lots of bird droppings covering the panels, lots of feathers in my yard, feathers clogging up my ac condenser and pigeons making tons of noises all day and night, drain gutters clogging up with feather bird droppings and twigs due to the nesting.

We got some information from a guy in Costco advertising Sunrun and thought we should have them come out. The guy didn't do a whole lot except explain it to us and give us a brochure. He was good and did his job. Then, we had another person, Gabriel, come out. He went through the whole thing with us. He was very nice and good.

Stay as far away from this company as possible. If you are going to do solar, get a loan and buy it. Do NOT get into any deals with these people. Worst mistake I ever made. In fact in September of 2020 I used 1946kwh all from PGE before SunRun at a cost of $368. September 2021 I used 1351kwh… 294 from SunRun and 1075 from PG&E. 595 fewer kWh and my total bill… $205 to SunRun and $247 to PG&E for a total of $453.

Sunrun was very convincing on the contract. They had all the personnel to do everything, so it was easy to deal with them. But it took at least four months to turn the system on because the city didn’t know how to do the inspection. Then Florida Power & Light kept asking for the same thing and they said there were some internal problems. So the whole process took more than six months overall. Also, Sunrun had more than one person communicating with me, and one person didn't know what the other one was saying, or one person would say, “Well, you have to tell the other one,” but they didn't talk to each other.

Sunrun's advertisements through Costco were really enticing as a Costco member, just with all the savings that came with it. The transition over to solar was very seamless. The person who I worked with was very readily available via phone and email. They got everything set up for installation on my schedule and what worked for me, instead of me needing to work around what I already had planned. It helped with my time. They were very easy to work with. If we use any power over what our designed solar panel system is right now, it doesn't show any hiccups when it needs to now pull power from the grid, which worked out great for me.

In the beginning, our experience was really great. We were working with a gentleman named David and he was super good. He explained everything to us and how it was gonna work. He was the one that set us all up. Even the installation of the panels went great. When the installers came, they were on time and they installed all our panels right. But when they were installing our backup battery, there was a problem. They didn't have the correct wiring. We went solar in July. From July to the present time, we've had the technician come out four times to try to fix some wiring in our backup battery.

Everything was so easy. The longest wait we had is with the electric company. But everybody from when they first came and did the survey, the saleswoman Barbara, was awesome. All the Sunrun part was perfect. I already referred my dad to get solar because I believe we all need to try to save the environment and did want lower electricity. We'll see how that works. So far, it's not that way.

Another company came to the door and they had a very lengthy sales pitch. They gave me some numbers about what they could provide and Sunrun was cheaper by about $1,200 for the same number of panels. The other company's response was to lower their price by $1,800, but remove a panel, as if they were hoping I wasn't going to notice that in the statement. The whole process with Sunrun was very smooth. I never felt like I was out of the loop. It was very, very easy and streamlined. Everything got installed relatively quickly. Once everything was installed, we were waiting on the city to come inspect the connections before we could go live.

The sales guy was pretty cool and he seemed pretty upfront. Sunrun sent a woman over and she was really nice. She was very knowledgeable. My daughter was there when the installers came and she said they were really quiet. It worked out fine. I was very impressed with the people that work for Sunrun. They're normal everyday people. They're knowledgeable and polite. It made a difference. They got me at the right time.

The enrollment took a long time due to permitting and scheduling, which both contributed equally. But it was good. Going solar saves money and it's green.

Very bad service, installed Sunrun Solar panel by 08/2020, but reported system underperformance by 8/13/2020; 10/02/2020 and 12/16/2020, contact the customer services. Need waiting two hours to get connected, case assigned to several coordinators but no owner for this case, finally the field service sent one technician on 9/24/21 to fix most issue, but one solar penal is still not working, the case #** is remaining open today (10/09/2021). Be void Sunrun!!! To the owner who replied my review: Your general reply doesn’t help to solve the issue, we have spent lots of times called and emailed the customer services as you mentioned, but these just waste times! You can find my contact information directly by my case number **, if you are seriously to help and make Sunrun’s reputation back!

The sales rep was very knowledgeable. The installation was pretty good. Sunrun did all the legwork. But they were wading through all those red tapes, especially when they had to deal with the electricity company that used to deal with me. I’d recommend friends of mine or families to Sunrun. When people can't afford to buy solar panels, Sunrun has a remedy where they can lease it for a long period of time. They’ll provide me with certain kilowatts and not only that, they’ll monitor my system 24/7.

Sunrun sent the estimator out who did everything for us. The installation guys were awesome. I give them an A plus. The only thing I don't like so far is we haven't got a bill. Other than that, everything is good.

Sunrun was able to get back to me with my questions usually within the same day or the next day. Of course, with everybody wanting solar, and the whole pandemic happening, things were delayed a little longer than we had anticipated. They had changed our solar plan but forgot to update the design so we had issues going into it. But things were taken care of. I don't understand everything about it yet because there are six months of it where we aren't getting billed. It says we have a credit of 200 and something, and our bill from GMP is $30 to $40 when we got them, so we've only been doing this a couple months. So to be able to say I'm 100% satisfied, so far I am, but I just don't understand the whole end of it.

Sunrun's rep was wonderful. That first day that we were in Costco, we were in there late morning, and he said that someone could come out in a couple of days. And as we were driving home, they called and said they could come that afternoon. Then, the guy came right out on time and what we really liked was after we listened to him, we pretty much felt like we were on board. But we told him that we didn't want high pressure because we needed to think and talk things over. By the time we were finished that evening, we felt confident in it, but he wouldn't do it. He said we should make an appointment. It was a Friday and he said he'd be back Monday and we could tell him our decision then. So, we really appreciated that kind of low-key, non-pressure approach.

We had a 20-year system on the roof owned by Sungevity and when Sunrun had acquired them, we went with them. That was a big mistake, though. Everything was good on the contract side. They came and did the install, but failed to pass final inspection three times. It took them six and a half months to get the plan to operate through PG&E, which they didn't disclose at the time of contract. And it was a nightmare to try to get compensated for not having power on my roof the entire summer, which I lost on.

The reps were very knowledgeable, extremely polite and professional. I wasn't home during the installation but I was told that I would be able to monitor over the phone or online. When I got home, I saw the box that measures the power and it was placed in the middle of my front wall house. It looks funny. It's such an eyesore. I told Sunrun about it and they keep saying, "No, we're going to get to it. We're going to get to it." But it's been going on for six months and it's still there. I cringe every time I see it. I've been walking around my community and I've been looking at the other houses, and no one has anything remotely close to what I have with this giant box in front of my house. But other than the installation, everything was perfect.

I would not recommend this company for Solar Power. I signed a contract in March of 2021 and all of the equipment was installed as of July 2021. Since then, the Company has had no contact with me. I finally got ahold of my Project Manager, which was a call service center in the Philippines. The project Manager told me that my account was in the permitting stages, but could not elaborate any further. I then reached out to PG&E which confirmed that no permits or inspections had been requested for my address. This is not how I was told that the process would work. I’ve yet to receive any estimate on when I should expect my service to be turned on. This company is horrible at follow through and communication.

My bill has gone down quite dramatically. It's not as entirely as I would like for it to go, but I did get the system installed in the summertime, so it was at the peak of a heatwave. We're using a little bit more electricity. So I'll keep monitoring it.

Everything went well. The sales rep told me they offered a $500 Visa gift card for install. I got the card but it was only $25. So I was kinda disappointed about that.

I had a good experience when I enrolled with them. The experience was pretty seamless overall.

The setup went well. But getting the system turned on took a ridiculously long time. It took two months after the installation. I wasn't really happy about that. It seemed like Sunrun didn't bother following up with the power company. So there was a hitch there that no one bothered to solve for a long time. I had to get involved to get it fixed and even then, there was a lot of back and forth that took a while in dealing. There was somebody that kept texting me from Sunrun saying that if I had any questions to ask, and I would respond with questions and never get answers, which is weird. From my understanding, they've been hiring a lot of people. They have a lot of new people that don't really know what they're doing, so that was part of the cause of the problem.

One of the sales guys contacted me after I signed up for looking for vendors for solar, and his pitch seemed to be the best. It was extremely easy to enroll with Sunrun. We told them the maximum amount of panels that can be put on my roof, and they gave me that. The installation went great. I noticed my energy bill is a lot lower, and the system covers most of my energy bill at this point.

Trying to urgently work on a solar panel transfer, but the transfer rep (Santiago **) won't return my call or my emails. I have been trying to contact him for over a week. All calls go straight to voicemail. He made me miss my house closing date. Instead of returning my calls or replying to my email, I got an email "Projected Closing Date Past - Solar Transfer" from him one day before my close date. I asked for a rep to be changed, that is yet to be done. I requested for my case to be escalated, no luck. I asked to speak with a manager, no one will let me. No one follows up as they said they would. They won't give me batteries with the transferred agreement. They won't change the usage percentage, stuck with 62%. They won't allow me to negotiate a 6 year old contract that the sellers signed up for. They want me to be stuck with outdated agreement for the next 14 years.

We were satisfied with the two people that we talked to. But we've had a lot of miscommunication with Sunrun too. The project coordinator was an ignorant and snobby person. It's not our responsibility that it was a default in Sunrun's system when we first started. It was their guys' fault. So they came out and fixed it. But then, the project coordinator wasn't satisfied with it. So he kept calling my mom and telling her, "Oh, you can turn it on yourself." My mom told him, "I don't want to get electrocuted. That's your guys' job because it's electrical wire, not ours." But he didn't listen. His customer service skills were no good at all.

Everything has gone tremendously well. Initially, we had an issue with how many panels I had or where they were located on the roof. The initial system wasn't producing the amount of energy we thought it would. But Sunrun corrected that and added 10 panels to another portion of the roof. Since then, things have been fantastic. Today, I got my monthly energy bill, and for the seventh straight month, it was $13.21, which is basically just the hookup charge to the grid, which means I'm not paying for electricity anymore. Every now and then, the website will have a hiccup or so but those things correct themselves fairly quickly and the website works great. I tend to look at it every day to see what's going on because it still amazes me that I'm getting free electricity.

If you get the opportunity to-RUN!!! They don’t service their contracts. I’ve been trying to get a repair to our roof, leak was created by their installers and I just keep getting the runaround. 60 days in and still having to follow up and pressure them to help!!! Hey Sunrun, don’t tell me to call cause the averages wait time is 45 minutes on the phone or 52 while chatting. Every time and everyone that I’ve emailed says it will be an additional 3-5 days for a response!!! I want a supervisor to call me!!!

I would recommend Sunrun. I had no problem with them or their personnel. Everything was smooth and efficient, except for the roofing. The roofers that came that tore off the old roof made a mess of everything. I let Sunrun know then they came and did their best to clean things up, but I have a lot of excess soot in my garage. Sometime after the first of the year, I'm going to have to take everything off the shelves then clean everything away and clean up the soot.

Sunrun did a 50% install as far as energy consumption. Like everybody else, I always have the illusion that I could get the most. More would be better, but they looked at cost per usage ratio versus just doing a higher percentage. That was a little different than my expectations from the beginning. The other thing was, once it was installed, I got a lot of calls, following up to see how my satisfaction was. It takes a bit to cycle through and see the actual benefits of it, So that took a bit to kick in and for me to be able to say, “Okay, I can see that it is saving me money.” It takes more or less two months. But everything else is as they said, so it's good.

They helped us out a lot. The solar guys were great. They communicated well. They were in and out pretty quick, too. So far, our bill has gone down nicely. The only thing that they need to work on is the app because it doesn’t like me too much. On a beautiful sunny day, the app will tell me there's 60% cloud cover. But there was not a cloud in the sky all day.

I liked Sunrun's cost and the friendliness of the employee that I dealt with. Sunrun was able to do everything that needed to be done. In terms of bureaucratic stuff, they did a lot of the heavy lifting. It was straightforward on my part. During installation day, they kept me posted on everything that was happening. The electricity bill is much cheaper. I'm very glad that I went with Sunrun.

Sunrun came and gave the spiel, and I said I would do it. I had to fill out papers for eligibility. So, they had to make sure that my house was good, the southern exposure was okay, and I had enough roof space. The salesman was a bit of a salesman. But the actual people that dealt with me about the plans and the installation, everything was seamless. They were very responsive to my questions, and when I would get a little nervous about something, they explained everything to me. And they were very helpful. Sunrun based the number of panels on how much electric I used during the previous year. I have a big pool and air conditioning so I use a lot of electricity during the year. In the summer months, that is what runs my bill up. But because I have 35 panels, they tell me I would have 100% coverage eventually.

I have TWO accounts but Sunrun can’t seem to get my automatic payment straight. One is for my first system and another is for the most recent system. They need to be drawn from the same bank account. The first system is under ** and the second is under **. Please correct the issue. Thank you.

Our solar system was installed less than 2 years ago but it stopped working. We contacted customer service department several times and finally one technician came out and told us that the inverter was broken and not working so it needed to be replaced. He said he would speed the process and might take 2 weeks or so. But 3 weeks passed and I had to call numerous times and emailed to follow up to find out. I guess once they install and get paid it is not their problem anymore so they do not seem to care, at least they make me feel that way. I will think again to hire this company for solar installation.

We had a rather pleasant experience with most of the process up until the point our system was approved by our electrical company. After approval we had an inoperative system. Having left many emails and voicemail messages with the points of contact we had throughout the purchasing and installation process we have yet to receive one callback or have an email responded to. The project manager is MIA. For our family Sunrun was excellent up until the point of installation then the lack of follow up with the system and any problems we may have been experiencing has me feeling we have been ghosted. We purchased an expensive system and some of it is still not working. In my opinion Sunrun is lacking integrity. Much time is spent selling you panels, installing but once that is complete there is no follow thru. Definitely disappointed.

The process with Sunrun seemed to go fine once they did a site visit and set the system up. When they came to do it, they were here all day. We went active in April and we’re happy with it. We haven't paid PG&E since we went live. We've just had to pay the lease payment. So far, it's worked well. The only thing I wasn’t very happy about was when we had an incident where the power went off. It wasn't out for very long but we paid extra to have the battery backup and it did not kick in. I expected it to come on right away. When I called the company, I was a little put out that their response was that nothing showed up on the computer. I asked if they would want to come out and check it, and they said that they only do that if it shows up on the computer. So as far as they were concerned, nothing happened.

The first Sunrun sales rep that I dealt with was not so good. She didn't have any data put together for me prior to the initial call. She was trying to build a plan for me while we were talking instead of showing me some options that were already available. But the second sales rep was pretty good. He was fully prepared for it, and he was comfortable to talk to. He talked to me, and he didn’t talk at me. So far, the system is producing more electricity than I'm using.

Rick, the Sunrun sales rep, kept me up to speed on everything. It was fairly quick to get the assessment to make sure we could get all the panels on the roof. We got the installation scheduled and that was all smooth. There was a glitch in the installation that added a week. The techs had to come back and rewire some stuff. Then it took six weeks for PG&E to authorize the system to be turned on. Sunrun left it active so it powered the house even though PG&E didn't give us any credit for the power we sell.

The installation went smoother than I anticipated. Going solar has been a big difference so far because it was during the summer and it's been hot.

The meter thing went out one time and they came to fix it. I thought the solar was going to take care of the bill a little bit lower that what I've been getting, but I'm still trying to figure it out. Sunrun put enough panels and in the first two months, I got a bill for $12 from SMUD. I thought it was gonna go down. But then after that, I’ve been getting one for 139. It was a little lower than what I was paying, but between that and the 113 that I pay for the panel, I'm still paying over $200 or 250 so I'm not satisfied with it.

Since having Sunrun, I saved a little bit of money. I'm very satisfied and I recommend people to go to them.

I was looking into financing so that I could get a tax credit, but it didn't work out. Sunrun was my best option because of the rental agreement that they have. All my questions were answered going through everything that I needed throughout to set up everything. However, it was held up for two months because of the village trying to set a date for them to come out and inspect after they installed the solar panels and the battery. There was also a delay in getting the battery. It was shipped somewhere else so they had to get it shipped to them.

I thought solar was the way to go a long time ago. Other companies would tell older people and retirees that they could buy it for $25,000, and it'll amortize itself over time. However, nobody's going to put $25,000 and not know what its longevity would be. Then the companies would say that people could write it off over 20 years or 25. But then a person would never know if he would live that long. With Sunrun, there’s no money down. I didn’t pay for a permit and I didn’t pay for the guy to come out and put a new meter in, unless they quoted up on it on the bill. But the other thing is, I don’t own them. I’m just leasing them.

When Sunrun gave me an estimate that the panel they installed were more than enough. I know it was hot here those three months. I ask about installing more panels and they stated I have to wait one year before they could do something about the problem. Please call me at **. I prefer to talk. Ernie **.

I like the entire system set up. It was easy and flawless from the beginning. All well explained and easy to read instructions. I like how it was all easy with the customer in mind. And the app is easy to follow.

Everything has been working just fine. However, I do wish I had more details on my power generation. I'm sure the data is coming in that frequently. Why not give more direct access to what's going on in a solar system that it's in my best interest to observe as well.

When we had a problem and had to deal with Sunrun, they were very curious. They came down and looked at it all. It wasn't their problem but yet they gave us a hand fixing it. So they're good so far.

There team was very. Easy to work with and very professional. It took very little time as they did all the work and permitting process. They followed up on question and concern to address any issue that was brought up. Very satisfied.

Sunrun helped us design an initial solar panel system that met our basic needs, and then we decided, as batteries became more affordable and optimal, to add on to our system with some additional panels and a Tesla battery. We could not be happier and we’re ready to buy an electric car and are headed confidently into the power needs of our future.

Great experience and would highly recommend Sunrun to anyone. Sales rep was very knowledgeable and answered all my questions. Installer were on time and did a great job working through the install process. After the system was installed Sunrun worked quickly to get my new system tuned on by my Utility. Great great company!

The Sunrun installation crew put several holes thru the face of my new designer roof shingles for their harnesses voiding the manufacturer’s 50 year roof warranty, then put globs of white caulk on a brown roof as a repair. It looks hideous. The supervisor came and made excuse after excuse. They left with no resolution. I spoke with four people at Sunrun to no avail. I now have to pay to replace the damaged shingles.

My experience with SUNRUN solar has been a very good one, from the salesperson to the installation team, everyone has been very professional and concerned about me and my wife being happy with the system. We are! I will recommend SUNRUN to anyone who uses electricity.

I am happy with my system but the install was a nightmare. I signed my contract on 9/30 and my system wasn't live until the middle of April. The plans were drawn incorrectly, so they had to be resubmitted. By the time they were accepted, Tesla batteries were out of stock. Once the system was completed, the PG&E submission wasn't completed. I was told that it was delayed 4-6 weeks because of the pandemic. When I demanded to speak with a supervisor, they admitted that it hadn't been submitted until that day.

I was very impressed with the technical knowledge of the sales staff and the project manager and they explained everything with ideal level of detail. Time between signed contract and installation was very short. Installers were able complete installation in 1 day. One of the two battery required an RMA and took multiple site visits and months' wait for replacement battery to be shipped.

Nick did an excellent job inspecting the roof leak. He was courteous, professional, punctual and explained everything. I felt like you guys took our concern seriously and now we are still waiting for you guys to schedule him to do the repair work.

I installed the solar system with your company and I was paying $300 before the system. Now I'm paying still $300 plus the loan. I called more than 20 times. No respond. Very bad customer service. Unhappy with the system. I'm going to keep reading you like this until somebody calls me. You have my information. I hope I hear from you guys. Next step I'm going back to Costco.

Price is reasonable and can do any work at any time of the day. No need to scared of the hours that the price is high or low. Very happy with the Sunrun. All of my family friend and relatives are customers of Sunrun.

Sales process was efficient, installation process was efficient, activation process took some patience but got done. The monitoring of the system leaves a little to be desired. We have the Sunrun app set up on our cell phone. That gives us a reading of the daily generation of power that we like to look at. However, we do not know if the system is the most efficient it can be. Also. we can not see any information on what the inverter is doing. Information is very key to being happy with the system.

Was happy, but a couple months after getting my solar up and running, received Emails from Sunrun requesting latest bill and the informed I wasn’t with the right type of plan with my electric company. I needed to change plans. I was not informed about this prior to getting my service. It was a bit of an unexpected hassle. Requested to be called to get an explanation and never got a callback. I also recently refinanced my home and found that Sunrun has a lien on my home. I didn’t know about this and was not told there would be a lien.

I am just happy because solar has given me a stable electric bill that saves me about $60 a month for a yearly average. Sunrun monitors and maintains all the equipment which is less worry for me. I recommend solar unless the utility companies succeed in taking away the advantage of solar.

Troubleshooting system after been set up sucks. I understand how the system works for my home and I explained to the representative that it wasn't working. You told me I needed to wait so it took two weeks for a technician to come out, look and find out that there was a problem with the Gateway to the battery that wasn't working. Second disappointment is there is no parts on the island for the repair. It took over two months to get it up and running. Meantime I'm paying for nothing. Warranty should be extended cuz it wasn't working between that time. Oh yes it I was told that it was in operation but it wasn't to his fullest potential. If we call you or tell you that there's something wrong with our system should have somebody come out look sooner than later. The best of my knowledge the system is running good now. Follow up with an actual person is the disappointing

Only have 4 months going on....I am currently under lease agreement. So far what I can tell is that the entire process was smooth ...Since the first meeting, the representative showed good knowledge of the system then he was doing the follow up until the system was completed installed.

Very happy with the results and the good feedback monthly on performance. I would recommend Sunrun to anyone interested in going solar. There are many options for people and it will help reduce their electrical costs over time, especially as rates continue to rise.

All work was completed as promised on time. All of my questions were answered completely. My system appears to be working optimally. My contacts with Sunrun were handled professionally, and I am impressed with the company's follow-up. I would definitely recommend Sunrun to anyone interested in getting a solar system.

Installation went well. Unfortunately they put two circuits on one breaker so I have sixteen outlets on one breaker and it keeps tripping. I reported it 2 weeks after the install and five months later it is still not fixed. Sunrun's service side is nonexistent.

I have been having trouble with my app. You have responded, but each time there is something unresolved. I keep getting handed off from one person to another. Now the app is not communicating again, and I am waiting for someone to call and figure it out.

We were not told the truth about our power bills with solar energy via SRP. We spent $20,000 to benefit the power company and not us. Had we been told the truth, we never would have made this investment. It was a total con job every step of the way!!!!

Our system started producing only at 1/2 amounts. Not sure why. It did take a tremendous amount of time to get help on the phone, but when we did, the problem was resolved. Thank you for keeping us going. Your response time was great once we got information from a consultant.

My system is not generating the enough power to provide 99% coverage as stated it would in my contract. And my electric bills have been nearly and sometimes over $100!!! My system is also not monitoring my home's electrical usage and just say 0 usage every day. Extremely disappointing and I was mislead when being sold this system. It does not do what I was told it would. Terrible company.

Their reps were good. Everything is running okay. I've saved a little bit on my electric bill.

My wife and I decided we could save some money. It would not cost us anything upfront. Everything was great until this dollar-a-month thing. Sunrun offered me $1 a month for the first six months if I signed up for automatic payment. Automatic payment is easy for me but the bad news is I never got it. They said they didn't say that. I said, "Well, I got your stuff right here," and I sent it to them. But I still haven't gotten it. They said, "Well, if you signed up with Home Depot and had Home Depot, you would have got it." I said, "Well, wait a minute. If you're offering me $1 a month for the first six months -- that's almost $1,000 -- why would I say, 'Okay, come to my house.' Why wouldn't I go to Home Depot?" And they couldn't answer me.

Enrolling with Sunrun was very straightforward. From the time that I got the initial bid until construction started, it was was very quick and hassle-free. My total energy costs every month have plummeted, and I'm extremely satisfied.

The reps give me all the information I need. They’re doing a fine job. I’m happy with my experience.

I have been a Vivint solar customer for years and Sunrun kicked me off autopay and texted me that I have an unpaid balance. The agent in the chat feature said I need to re-enroll due to change-over from visit to SR. I could not fix the issue on their site. Was on the phone for over an hour and then told that the billing department was closed and I need to call back Monday.

Trying to purchase an amazing home but the solar contract with Sunrun is suspiciously high. Sunrun Transfer Department refuses to answer my questions about the agreement and buy out price, hold time have been up to 2 hours and now the home sale is being compromised after this home has passed all inspections. I need answers ASAP in order to proceeded with this home purchase. It is called a PPA but reads like a lease. According to the 2009 contract the current solar kilowatt value seems to exceed the local electric company due to the "escalation" and is well above current solar market value. The system had broke down for a couple months but Sunrun never gave the current owners a credit.

Updated on 10/02/2021: "Hello Mike, I am a Customer Care Specialist at Sunrun, and am following up with you regarding the feedback you provided. I understand your experience was not what you expected which can be frustrating, I want to see what I can do to help turn it around. In order to figure this out, can you please provide me with your full service address? I believe I found the account, but it's under a different name. I want to make sure we're looking at the correct account. Thank you, Sean E." Your response 9/14/21. Of Course you have already found my account! It's No secret I live at ****. How did you find my account with only a consumer affairs Name of Mike C.???? I wonder Why???? It must have been from my checking account!!!! I Understand now. I want all correspondence made public on this website!