Green Home Systems Reviews

I have been working with them for about six months. They have all the money for the parts and installation. I have a stack of panels and nothing else. I have been getting a run-around from Jason **. Now, I can't reach anyone; just their virtual assistant and nobody is calling me back.

Please do NOT give these people ANY money for ANY reason. I was also told these people were not in business anymore, but it appears they're still trying. They ride you like a wet horse when you are signing up(2019). Now they are nowhere to be found now there is an issue. They tried to scam me on $800 for the 5G upgrade but I filed a reversal with my bank and got that money back! Now I have a leak and they are nowhere. Possibly the worst customer service I have ever seen.

Contracted them first week in Oct 2025 to install my panels before the tax rebate on solar expired. Kept promising they would deliver as the deadline approached, then they ghosted me. Called me end of the first week in January and asked if installers called. They apologized and said I was one of 30 that fell through the cracks. Took my money and never did any work. Never file for a permit. Now I am suing for $25K that they absconded with. They said they would refund my money, but so far all I’ve gotten have been excuses.

Totally got screwed out of $73,000+ using this company. They have no desire to live up to their contract at all. They lied to the bank to start a loan when they haven’t even started installation of my panels. They promised me money. When complete I would get $1000.00 back. They promised I would get my first month of electricity free. I got was SCREWED!!!! I am now trying to deal with my local power company on my own to rectify their problem on my own because Green Home won’t even return my phone calls. They also refuse to return calls from my power co. I now have to utilize an attorney just to get someone to call me to rectify my problem. Hello Green Home Services. My Phone number for the umpteenth time is **.

We had a system installed in our home in February of 2022. To date August 19, 2025 the system is still not up and running. We have contacted (or have tried) to contact Green Home systems to get this corrected for 3 years now. They do not answer their phone, I am put in queue and then no option to leave a message and no-one answers. They have not paid the installer, some parts were missing from the initial install, which took forever to get, then the manufacturer sent the wrong parts. Now we are at the point that the batteries sat too long and they need to be replaced, we cannot reach Green Homes at this point. I do not recommend Green Homes at all.

Once they get paid, they disappear. If you have an issue, they will not call back or answer calls, social media, or anything else. Furthermore, when you reach out to the vendor SolarEdge, they send you back to the installer that you already cannot reach—a complete circle.

Updated on 11/30/2024: Terrible communication from installation to now. Terrible customer service. They will ghost you when you have an issue, ignore you or try to blame you. A tree fell on my roof in June 2023, and we are still dealing with that! The Customer service manager, as well as Chief Technology Officer constantly told me dates the work would begin, but those dates did not actually work out on their end. Finally a guy could come, but they sent him with a very small ladder. No apologies from the company for anything. CTO once again lied about when someone would be back to put the panels back on the roof. Now we are close to winter in Illinois, and they are using that as an excuse. The contract for the work was signed in September!! I have water damage inside my house from their negligence!!

They took forever to get the project started (6 months). I went through 4 or 5 different project managers. They promised a check written out to me upon project completion and now I can't even get in contact with anyone.

This company has been a nightmare from the beginning. It took over 6 months to even get installed. Then we were basically threatened into a refinance after telling them to take them back. They threatened with a restocking fee after their own mistake. Now after only operating for around a year they have stopped working completely. Contacting them for over a month now is almost impossible and there is nothing being done. I would rather have them taken away than fixed at this point.

They are nothing but con artists and thieves. Because of so many mistakes on their end. Robby the CEO (the most unprofessional person I have ever talked to) put it in writing that they would cover costs. I was forced to finance my federal tax credit just because I financed a solar loan. I was told that they apply it to my loan later. Well, all I am getting is the runaround 1 year later. I am going to have to get a lawyer to get the money paid to me that was promised In Writing. They are con artists and scammers. It only takes 3 people to do a class action lawsuit. Contact me if there are any takers for this.

RUN AWAY!!! Do not use this company. We selected this company after another solar vendor did not deliver for us. After months of research we landed with them. I'm happy to see that the rating is now an F on this site, unfortunately for us it was still an A at the time of our agreement in Jan 2023. At first all seemed fine, they delivered the panels, had an installer get them on in March 2023. Then everything went wrong, they were not able to obtain the permission to operate (PTO) from our electric company because they have no idea how to pick up the phone. We called multiple times. Got the run around for months. We were told they would make all payments to our lender until the PTO was completed. We assumed this meant they would actually work on things as they were paying the bill. That was not the case.

In a CONTRACT, they have signed and my husband has signed, it states they owe us $868. Part of that amount is a rebate for going solar (in writing in a contract signed by both parties), and the other part of that amount is a payment owed to us for their clerical error in entering our address (payment is also in a signed contract), resulting in excessive power bills from the utilities company due to switching to solar. They have owed us this money for SIX MONTHS going on SEVEN with constant communication in attempts to collect. And constantly being told the check will be mailed the next day checks are sent out or that it was already mailed (has never showed up).

This was a great experience overall. From the first call to turning on the new Solar Panels. I would highly recommend this company if you are interested in going solar. I specifically thought the salespeople were the best. They knew what they were talking about.

Green Home's sales rep screwed me around. He got me the 200 and some dollars a month on the first loan thing we got and it took them forever to start on the panels and to get the roof done. He had to get me a reloan because it took so long to do it. So, now it cost me 300 and some dollars plus my electric bill and I'm paying just as much as I was before I had the panels. It'll be a year in October since I got the panels up and I'm not really happy. They're a little expensive, too. But the installers were great and I talked to them quite a bit out there about it.

Everything at my property was good. The communication was all there, but it wasn't saying the next steps or what I should expect. It never was the way they said, so that was a little disheartening. I was put off a little bit here and there. The rep was cool and good as far as trying to talk with me. But when there were three scenarios, I was only told there was one. With the timeline, I was not told that it might take longer or it was gonna be a couple of weeks. But it was two months later. I had to keep following up to see what was going on and make sure it was okay, and I'd have questions.

Green Home Systems was supposed to have the installation done in December, but we didn't get it done until the end of January. The installation people were not reliable and dependable on when they were coming. They would have somebody come in one day, do a few hours’ worth of work. That guy would disappear. They would have a guy come over again, do a couple of hours' worth of work, disappear, and we wouldn't see them for three or four days. I couldn't stay here. I prefer to be here when somebody's working on my home. I had a lot going on at that point in time, and we couldn't be here.

My last energy bill showed a $50 credit in my favor. The process was simple with Green Home Systems. They helped in working out the placement and number of units. However, the installer wasn't told that I had a metal roof. That was something he didn't wanna pierce. That's something they might wanna look into in the future.

They looked at our energy bills and determined how much energy we would use in general. Since the installation, the bill is $7 a month. For the most part, I've been happy. But there were a couple of issues after the system has been installed. One was when they delivered our panels and nobody gave me a heads-up. I had to help the guy unload them from the truck because they had no plan to do that. That was not great. I was late picking up one of my kids because I was doing that.

Green Home Systems was the first one to get the work done. They were good in guiding me through everything. Having the system, the energy bill is way less. However, Green Home Systems could give a more accurate timeline and they could have better communication with their contractor. There were some times where things didn't get properly communicated.

Green Home Systems was good at first, but now, my system isn't working. The people that built the components of the system were able to look at it through pictures that I emailed to them and said, "Oh, I see the problem." They sent out an email detailing that, but it's technical jargon and I don't understand that. I forwarded it to Green Home Systems and they just keep telling me that, "No, it looks like your system is working fine" because the power is on. However, when the power to the grid goes off, then it won't be working fine. I don't know if they don't believe me or they just don't want to think of the problem.

Green Home Systems was good at the beginning, and they tried to sell us this and that. Everything worked well. We're happy with what we did. We just wish we had somebody local and do it better, and we could have a better relationship. When they installed something, we didn't like it. They hired the local contractor. We still had a little portion we didn't pay, and we wanted to hold out. They harassed and yelled at us. We just gave up and paid them, but we're not happy with how they were handled. It was never resolved. It's still there. But it's workable.

In the beginning, the process was confusing because I'm not a solar guy. But as we talked more, they explained it a little bit better. As far as the paperwork, everything was in order. The people that I dealt with were hands on. They came to do the installation. Everything was good. They were good people to work around. They were quick. I'm used to people that I worked around cussing. But the Green Home Systems installers watched their manners and they were real good. Everything went pretty smooth. It's saving me a little bit of money. But I would like it to save me a little bit more. I've been up on the roof several times just to take a look and make sure everything’s not coming apart, the panels are lightweight and seemed pretty sturdy. The guy explained to me how they ran them through all kinds of tests, and that those are supposed to be one of the best panels that are out there.

The system from Green Home is not as good as I thought it was gonna be. Last month was the first time it's ever been that low with 138 a month, but I've gotten up to almost $400 a month on my billing on the electric and gas. It really hasn't changed. All through the time that I had it a year ago, it went up to almost 400 a month, plus I'm still having to pay for the solar panels. Then it came down to 183. I said, "Okay, that's a lot better, you know." Then it came down even further to 138 last month. But now, it went up to about 234 again and nothing's really changed in the house. It's still the same amount of people and the same things that we've always done. So, I'm kind of disappointed in that.

Green Home Systems picked up the phone and was willing to work with me. Everybody was very courteous and nice. They tried to work around the issues with the whole shipment with COVID going on. It was done and it was all pleasant. However, I am still waiting on the person who initially I signed the contract with to send me all of the documents and paperwork. I have not gotten a reply back on that. Also, currently, my system is down and I'm waiting for repair. There is a malfunction in the hardware of the inverter. There's supposed to be a work order in place since it was last Friday since I called. They said they would order the part and when it arrives, they would issue a contractor to come out and replace it.

I talked to a guy named Brian on the phone and he answered all the questions that I had just fine. He convinced me that was a good thing to do and that it was gonna cost me less per month to put up solar panels and pay for a loan than it would to just pay the electric bill I'd been paying. And that's been true. After talking to Brian, Green Home gave the account to somebody else called the designer. They took photos of my roof probably from Google and designed a little plan. They sent that to me by email and I approved it. They handled the permitting process and all I had to do was pay the permit cost.

The salesman hooked us up on the loans then supposedly sent the programs where they're $0 out of pocket. We got it but because of covid, it took a longer process than necessary to get the product. Once we got the product, another guy (Abner) who was the project manager took over. I kept in contact with him. But all of a sudden, I was not getting any text messages back from Abner after the panels were installed. Nobody from Green Home Systems told me that they either fired him or he quit, just like my salesman. I was left out in no man's land, trying to figure out who to talk to. They had two people that I dealt with that both quit. That was not a good sign.

I'm mostly satisfied with Green Home Systems. There are just a few things that I was not aware of. The rep was a very good salesman. We sent Green Home Systems pictures back and forth of the home, told them how many square feet, how well it was insulated, questions like that that we texted. We replaced our electric bill. My one disappointment was REA still charges me $25 a month for a maintenance fee, which I didn't realize I would have to do that. REA has their limits about what they would accept back into their system. They accept it back, but they don't pay for it. But 25 bucks a month, that ain't much to have no electric bill. Also, I thought I would get to sell some back, but it has been even-steven every month. But the system is doing its job and what it promised.

Green Home Systems was willing to help us with the roof. With them, it was easy. The hardest part was they were working with Excel and Excel was the one that dragged their feet. Towards the latter part of it, they didn't communicate the lag in time. They stated it at the very beginning that they didn't communicate it as it was going on. They were gonna wait the full 60 days before they make their decision. Towards the end of that, I was calling them and they told me they were gonna wait till the very last day. That would have been something nice to know before going in that it was gonna be Excel and where I thought it was them not getting back to me. It was a long process because we had to get the clearance to do it through Excel. But after we got that clear, it was quick.

The price was competitive and the installers were good. But I could have gotten a few more panels up there. And when I asked for a price afterwards, it was crazy high. If I took the number of panels I had which was 40 something, the cost of the four extra panels was 25% of the cost of the 45 panels.

I sent an email that I was interested in a solar system and they got back to me right away. Getting things started was pretty quick. Things got passed around a little bit and it took a little while for everything to get lined up but once it did, it was good. I was very happy with Green Home Systems, what they did, and the follow-up that they had. Also, I love my solar system. It's working great and I'm very happy with it.

Good Home's reps seemed to be very knowledgeable in what they were doing. They were very professional in what they were making us aware of and we learned quite a bit. Everything we did with them was Zoom related but I was disappointed that there were some programs out there to help financing and I didn't find out as much as I would have liked to have found out before I made some commitments. We're located in Illinois and there were supposedly Illinois programs that were helping those that were doing it, particularly first time solar buyers. Other than that, I was very satisfied with my experience. With the solar power system, when you get your bills from the power company, they are substantially less. That's what you get into it for in the beginning and it appears to be accurate. Overall, we seem to have hooked up with a good company and it made it even more advantageous to save some money.

The sales rep of Green Home was very helpful and explained all the numbers and that was what I needed to hear. The installation was fine too. The longest part was getting the permit from my local power company and that still was not that long. They did a good job and it's been working really great, overall. I'm happy with it. I get a credit on the next bill. And I used to have, on average, during the summer months with the AC running full time, $500 bills.

We had one company that was gonna do our solar, but they changed their contract. We decided not to go with them. Someone called us from Green Home, and we talked to him over the phone. He was very nice, and he would call and give us updates as to what was going on with our solar. The guy finally came out, and he put the panels up on our garage. We have two garages. With the biggest garage, they put the solar panels up. We haven't had any problems with it. He explained everything and we like it.

I had trouble right in the beginning because the person managing my account was there for a week and then somebody else came in. So, I was not too happy. But they finally got somebody in there who stayed and followed up on it. The installation people were excellent, on time, efficient and did a good job. I also had to get a new converter and they handled it well. It turned out okay. We're very pleased with the solar.

My house is up on a mountain in Pennsylvania and there's not a lot of contractors who build out solar panels in that area. So, the whole process was torturous. But the people I dealt with tried to help as much as they could, and I eventually got everything taken care of. I passed all the information to Green Home Systems and they were able to find somebody after a couple of months.

The reps were congenial and knowledgeable so I was happy. If I had any questions, all I had to do was call and they would answer them. They did a good job of explaining the tax credit. The guy who installed the solar panels was a local guy and he was knowledgeable and friendly too. He was a good dude and I had no problems with him. The panels are good. They each have their own units and everything is good. Green Home gave me a 25-year warranty on it. The snow on my solar panels is what caused my bill to be higher than usual. But that's the only one I've had. People should check out Green Home. See if that's what they want and who they want to install it.

The Green Home reps were looking at aerial views of the house and giving rough estimates of how many panels and how much it would cost, and they were close to spot on by the time we got to the project. They told me the approximate amount of panels I would need to the kind of energy efficiency I would want. Any amount of panels less than what we got would not be worth the cost because we wouldn't be getting anything out of it. And if we could do more, it would do more for us, but it'd be kind of excessive. So, we got 78 panels. During the summer, we don't pay anything in electricity and during the winter, it cut our bill in half. Also, we qualify for a tax credit from getting solar and it's paid out over four years, depending on what your tax liability is.

The reps take my calls every time and explain things to me. The presentation, the follow up and the system are all good. The only thing I don’t like is I don’t see any savings when I use the solar panels. I called Green Homes and asked them why, and they said because I used more. The solar panels are supposed to cover everything I’m gonna use. They checked my bill before and installed the system to cover what I use. But I still pay almost the same thing. I paid $20,000 and it's not worth it to install solar panels when they're gonna save me $30 a month. And it’s going to be another $20,000 for the batteries. I’m very disappointed. I won't start another solar panel in another house.

The permits probably took three months but the installation was fairly smooth. My electric bill is the same every month now but I still pay for the solar. So, we're just not getting the inflation. I had to contact Green Homes when an inverter blew up. The repair took a little bit longer than I would have liked, but it was fixed. Everything has been good so far.

I liked the price and availability of Green Home Systems. They drew up a proposal and handed it to me. I had to answer several questions for them about my house and but it wasn't really that much. Their reps were very knowledgeable and professional. I like that. They offered one thing, and then I changed my mind on some stuff, and then I got offered something different that would work with what I was doing. They worked with me. As far as the federal income tax, they tell you you get the tax break, and I already knew that the way my taxes were, I wasn't going to really realize as much as what they wrote the documentation up for and what was built into my financing plan.