Freedom Power Solar Reviews

The rep I spoke with was very informative but once the process had been initiated, he was quite a bit less responsive. Also, there was a huge delay between the initial installation and getting the thing up and running. That was to the point of unacceptable and it cost me about a thousand dollars in electricity costs. But the installers were certainly working hard enough. Also, the system works fine and it's very easy to navigate. The problem with it has been that I switched Wi-Fi services and I wasn't able to reconnect to the new Wi-Fi system. I asked for service and nothing has happened.

I talked to seven different companies and the rep from Freedom Solar that we had was seemed to be the most knowledgeable. He looked at other solar quotes that we had and said where and how they were wrong and how they were charging us too much for solar panels because our house didn't need that many. He went through everything. We were looking at the batteries and everyone was trying to sell us those. But our Freedom Solar rep was the first guy that said that if the grid goes down, we couldn't use our batteries. The panels are more expensive with Freedom but I had the whole story.

Working with Freedom Solar Power was very smooth and direct, and there was easy communication. It wasn't a back and forth. I had an idea of what I wanted, and they were able to provide it and give everything right up front, just being straightforward with me. Going solar was awesome. I'm glad I did it. The production has been better than what they anticipated. I've been able to overproduce more than I was expecting to. It's definitely worth it. Even though they're not the cheapest out there, as long as somebody understands the value of what you put into something, it's gonna be beneficial.

They have a really good product with a really good app that you can easily follow. It is also very reliable to me. I look at the app frequently to see how we're doing with energy.

A rep from Freedom called me and they did aerial views of my house. He talked about my roof and what he recommended as far as how many panels I would need. He also talked about the fact that we didn't want to completely cover my roof because that was just paying for a lot of panels. They weren't all going to be utilized. So the best views were south and east, and he recommended 19 panels. He told me the cost and how everything was all in one in such a way that if something broke, you don't have to call the maintenance guy, then call for materials, and then call someone else. If something was wrong, you call one number to get it fixed.

The agent who I met, Adrien, was very clear about explaining everything. I had an issue with the city about some permits which was something outside Freedom but other than that, Freedom stuck to the plan. I am so happy. My monthly bill went too far low. It's $40 now. They said it's just the first year that I have to pay money for the company. After this, I will have credit that will pay everything for me. I've told many friends about Freedom and most of them already applied with Freedom.

If I have any questions or concerns, Freedom Solar Power is very responsive. They took care of all the paperwork with the government facilities involved and they helped show me how to use the two applications on a phone to keep track of what's going on on my roof. I have my SunPower and Tesla and it was a Freedom Solar installer who gave me access to those two apps. I've been very happy with Freedom. I happen to live close enough to some restaurants that these people saw the solar panels on my roof and they drove around the neighborhood to get to my front door. I told them about Freedom. I explained how it worked, how much time it took and everything I knew about it to give them some peace of mind as to whether or not it was something to consider for them.

The reps gave us a timeline of how long things would take and the process. It was May when we got into our contract, and we were ready to go in July. The folks that installed the panels on the roof stepped on some of our shelving in our garage and broke one of them. Otherwise, everyone was really professional. It was really quick as well, and our bill is much lower. However, Freedom Solar needs to walk people through their warranty. I had an issue where I wanted to add an additional Tesla Powerwall after the install and the price that Freedom Solar has was at least 12 grand more than buying the Tesla solar wall and having another company install it. I'm still going through trying to negotiate that with Freedom Solar because of their warranty.

Freedom Solar is a good company. Their customer service is great and they did everything they said they were gonna do. They took care of everything and it was very smooth. It was great. It's 102 outside today, and it's 74 degrees in our house. We're happy that the solar panels are doing what they're supposed to be doing.

The installers arrived, started putting stuff on the roof, and placed the panels where we discussed previously. Everything went fine. I had 32 panels installed based upon the electricity my new house uses and is gonna use, and I get a monthly update from the company on how much I'm producing. I can check it any time I want as well. I have an app to go look. The people I work with asked me the size of my panels and I told them what it was. Everybody's thinking it's a good deal, and I'm happy. It's been great working with Freedom Solar. It was easy, and there was somebody always there to talk to if I had a question. Going solar reduced my electrical bill, which has been great. I'm 100% satisfied.

The salesperson couldn't answer a lot of questions. He recommended 20-something panels but I wanted something more robust so I went with 35. But I realized that, as time goes by, they're not as efficient. I needed to install more to provide for power down the road. My only negative feedback was the status. I like to know when something is going to happen. They were always there when they said they would be but they did not always keep me updated on where we were at in the process and that was unusual for me. I'm a planner and I had things coming up. So, I needed to know. I had to ruffle some feathers so I could get an idea. But I'm sure it was fine within the company and that they had everything laid out.

The rep was very nice and he tried to explain everything as best as he could. I liked him. We decided to get 22 panels based on what we were using the previous year and what we were willing to pay overall for the system, and the install was very simple. I didn't have to interact with the installers that much. They just needed access to the electrical panel in the attic.

Freedom Solar Power is not 100% flawless, but I am very satisfied with what I have. I dealt with Haley and she was very good. Every time I asked for her to research something, she helped me out. We've invested over 120 grand in our system because we got the Tesla battery and we have a lot of money tied up into it. It's one of the best and the thing that we like about it is that the solar panels are designed and constructed to take the punishment from the sun. A lot of people don't understand that the sun and whatever deteriorating properties that has can impact and reduce that. And if we're talking about a 25-year payback, there is a performance loss. Freedom Solar Power has the best in that regard.

Freedom Solar Power should keep doing what they're doing. Their reps were excellent. And the installation was seamless. The installers got it all done in one day. Freedom Solar monitors my solar for me, and they tell me if there are any problems. They come out without me even calling them and fix it. I'm on net metering, so my power bill is negative every month since January. Freedom Solar is excellent.

Freedom Solar's representative was a nice and good person. Their communication was very good. The crew that installed the paneling was well-equipped, knew what they were doing and had it down to like a science. I'm still trying to figure out exactly how good going solar is. I keep an eye on the app daily. In fact, I've even changed providers and did that. So, the app is pretty good once I figured out what I was really looking at. One time, some panels weren't working. I went and checked the box and the breaker was popped. So, I reset the breaker. It took care of it. Everything is good at this point.

Freedom Solar Power did a great job for the solar systems. One of my friends was the first one to install it. He had a good experience with them, so they referred it to me. I tried it. The solar system can help at least $50 to $80 off my bill. They also do have a referral program. So, once I refer my friends to install Freedom Solar, I'll get like $500 gift card. The install is good. The Freedom Solar guys are pretty good, but as far as the shop people, sometimes when I talk to them if I need some special service and I have some questions, they cannot answer immediately. They have to call back in one day or two days.

I couldn't have been more pleased with how Freedom Solar Power performed, both from a company standpoint, as well as from an installation in the solar panel function. Signing up with them went as I expected. And the financing was as they had indicated it would be. The installation was done in one day and was done effectively. I just wrote the salesman that I worked with to inquire about adding the power wall to the system. And I let him know that I was very pleased with how this had worked for the first 11 months. I monitor the effectiveness of the system. I got an app on the phone that does that. And it has been very effective and consistent. It has done exactly what I was hoped it would. I recommended Freedom Solar to my brother, sister, and a couple of our neighbors. One of them will buy a system from the information I got last week.

We have an absolute excellent experience from Freedom Solar. I interviewed five different companies including Freedom Solar and based on our criteria, even though there was like the cost of being more expensive with other, we chose Freedom because it was our best fit. Since going solar, I've saved like over $7,000, so far. I have, on multiple occasions, directed people to Freedom Solar because they are a trustworthy company. Our rep, Jeffrey, was so awesome, communicable, and answered every question we have. Freedom Solar provided everything we needed. Our main thing was that they had no subcontractors, they had everything done under their umbrella, and we have been nothing more than satisfied.

The Freedom Solar crew that came out to install the panels was very professional. They’re quick. I really was surprised how fast we got it done and how quiet they were. I like the app that helps me track the usage. It's very easy to navigate. I’ve recommended several people to Freedom Solar. They're professional, quick, very informative and there was low pressure.

When I first reached out to Freedom Solar, the rep was very nice, explanatory, and respectful and he had answers to any question I had. In the presentation, he made a little blue print of what our ceiling was and he suggested the amount that I need and that I could go one less or one more. Then, the installation went by smoothly. They came in three times and did what they had to do. Since having the system, I'm glad with the dollar amount that comes in my bill. In the summer, I would get $400 and $500 bills but now, I'm getting 30. The most I've gotten is a $50 bill. It's a big difference and I'm 100% satisfied with going solar.

I installed Freedom Solar Power when it was a busy period for the company and they had to bring somebody from a different city. They installed the equipment not standard for the city I was living in, so they had to send another person to fix that issue. But everything got resolved in a couple of days. It was okay. I’m very satisfied and happy about my decision to go solar. First of all, the bill went down drastically. The loan I got, they spread over the 20-year period and was very low. I got the incentive, the 30% tax credit for last year. That saved money as well. Overall, it was a great decision. They're a good company.

The sales rep stepped us through the expected dates and the expected layout as well as the legal requirements based on what the utility company is willing to allow. We're in Austin and Austin Energy, which is our sole provider, gives a rebate but only based on the average electric usage that we have. Freedom Solar gave us some estimates though the sales rep wasn't able to give a very detailed, accurate assessment of the roof. They had to take more in-person measurements before they were able to determine the actual placements. But the mock-ups they did were very helpful. And a little cool drone out over the house to be able to get an accurate preview.

The representatives at Freedom Solar Power has been okay, but I had some questions about how to make things work properly, and it's been difficult to get ahold of the right person. The electric's been nice. It was nice that I had power during the last hurricane. I was glad about that. But overall, it's much more expensive than I expected it to be. I really feel like Freedom Solar needs to be more upfront about where the money is going and what you're paying for.

The installers were incredible. They were professional, courteous, clean, and informative. I was very impressed with the installation and with the sales process. However, they made some mistakes and drew out the installation over a longer period of time. That caused me to lose my local rebate from my power company, but Freedom Solar tried to resolve it by giving me a non-production refund since the system was installed and unable to produce for four months. That helped offset the part of the rebate that I lost. Also, the rebate being lost is not completely their fault. The system got delayed, then our local utility delayed another three months, so they wouldn't have to pay the rebate.

Freedom Solar Power's customer service seemed to be the best. They put in the most effort towards it. They seemed to be the most upfront and honest about the actual level of savings to expect. And they wanted to make sure that I was aware of the cost balance of things. It was a specialized install because we have a very tall house. It's a very thin but tall building. And the houses are all very close together. So, they had to get some intricate lift set up to get onto the roof. And they had to have tying points and stuff set up for safety. So, there's a bit more work there for them, but they did well. We had some issues with how much of the roof could be covered from our HOA. We're not covering our full power bill. But in mid-day, it covers things and it makes a big dent. And it is good to have that backup batteries for when the power does go out. That has been very helpful.

I set up an appointment and I spent one hour in a conversation with Freedom, over which they showed me the program that they have. After that, the installation went remarkably smoothly. The biggest hiccup was getting permission from the City of Arlington to install solar panels -- that took the longest time. Also, the homeowners association had a little hiccup with clarifications here and there but that was handled by Freedom quite well. I'm still in what I would consider the normalization phase but the preliminary bill looks satisfactory. One of the biggest drawbacks is most electrical companies do not offer favorable terms as far as solar conversion but we did find one that has the best terms. And I like the graph that I have which shows the amount of solar produced per day and I can see exactly why we went over budget in January and February.

I had a very good experience with the rep who helped me get started with Freedom Solar and I still have a relationship with him. The installation was excellent, too. But it took a little over two months to get everything up and running. They were just getting established in Orlando and we're in north of Orlando. So, their office was just getting the staff and they had some problems with getting appropriate crews. It took a little longer than we had estimated initially and I was a little miffed by that, but I got over it. So far, I’m very pleased with their service. My utility is going down a magnitude. Our utility bill was nearly 300, and last month, I paid $12.

My signup experience with Freedom Solar was good but the installation had flaws. The system was scheduled to be put in one day, but there were issues with their trucks breaking down and they had to reschedule it. Then, they couldn't make it for the day that they rescheduled it for, so they had to reschedule it again. So, it took longer to get it installed than it was supposed to. Other than that, I'm happy that I went solar. So far, I only pay $200 a month to my solar loan versus paying over $300 a month for electricity. I'd tell my friends that if they're interested in it, they should do it.

Freedom Solar had a very good representative. He explained what their stuff was and what their promotions were. It was very personable while other solar guys I had gone through were a little more pushy. So, I appreciated that. The installers did great, too. They showed up, got the job done within a day and a half or so, and went on their way. They put in 19 panels and they were pretty quick. I'm very happy with my decision to go solar and I'd tell my friends that with Freedom Solar, it's pretty easy to do, it makes sense, and it works well.

The process was awesome. The reps helped out a lot. I'm really satisfied with everything they provided me. It took some time to get the permits ready, but it was a couple of weeks after I make the deal and we applied for the permits and then started the installation. The installation was really fast. The workers were really polite. After a month of installing it, I'm paying really low bills. There's a huge difference. I'm pretty much paying the bare minimum from the electrical bill.

Freedom Solar appeared to have the best quality materials and warranty. One of the most important things for me was that they warrantied everything and I wouldn't have to go to different places to get different things fixed. All I got to do is call them and they take responsibility for the entire system. They were very detailed. They spent about an hour and a half walking me through their entire process of what it would look like from beginning to end. They showed me the different number of panels I would need based on the percentage of electrical power to power the house. So they took my electric bills and analyzed them. We looked at what the best return on investment was and decided on the 70-72% range.

I had three solar companies lined out and Freedom Solar was one of them. It was more of a quick and in and out for the other companies. I don't even know their names. I didn't like their approach. I wanted somebody to break it down specifically, and answer every question I had. The Freedom Solar guy who ended up coming to see us definitely took his time. He broke it down and helped us understand word for word what it meant to have to solar and how it all worked. So, he was at my house for about three hours. He was very, very informative. I would recommend him to anybody because he was very helpful. Everybody that came to do the installation was very kind. They were quick, respectful, and courteous. So, it was a good experience. Since having the system, I've noticed my light bill being negative in the wintertime. It's good that we didn't have that bill. Just last month, we had -13. So, we've seen a big difference, which we're really happy with.

During Freedom Solar's presentation, they brought a sample of a panel and we really liked the way that it looked and all the hardware was underneath. It wasn't on top like we see so many solar panels. Also, we did our research and found that they were working directly with NASA for the panels. The salesperson was also very knowledgeable. She worked her way up from the bottom to sales. So she knew exactly what she was talking about.

When I chatted with Freedom Solar, they really sounded good. The salesman said, "You got one neck to strangle, one throat to choke if something goes wrong." They're responsible for everything versus you have to go after the manufacturer or installer. I like that concept. I had a virtual meeting with them, and then they came out and did a survey with a drone and gave me the proposal. The installation was very professional. The electrician that came out set everything up, and then the guys that installed the solar panels were extremely professional. I was there the whole time chitchatting with them.

Freedom Solar explained everything a lot better than the other guys. I was impressed with the no-pressure salesperson. Since having the system, my utility bills went down a lot.

The reps were really nice and professional. They gave us all the information and told us what we needed. Also, the installer was a really nice guy and walked me through all the ins and outs of maintaining the system. The only thing is there could be a clear expectation of timelines, because there were a couple of places in the process where I wasn't sure when the next step would be expected. Other than that, we had our first $0 electric bill, which was pretty amazing. Somebody said there were some brownouts in the neighborhood, but we didn't experience any of it because we had our battery. It was a big investment but since we're looking at this long term, I think it was a wise one.

Freedom Solar Power seemed the most expensive but the most reliable service down the road. Blake was good initially. And he answered all my questions. He got hard to get ahold of at the end. I got mad at him at one point. I'm over it now. I was very happy with the installation and the service I got. The guys were all very polite and professional. Initially, we had some problems getting the thing to work. That was a mild frustration. But they worked through it, and they got it working.

Freedom Solar is outstanding. The rep had the best presentation and he knew what he was talking about. The installation process was fairly lengthy but other than that, it was a terrific job. I was very impressed with everyone who showed up during the planning and the installation. I highly recommend them. They're very professional and honest. Compared to other companies who have come to show their product, Freedom was hands down the best.

What Freedom Solar told me at the beginning didn't happen. They tell you if you don't get the battery, you'll end up getting credits, which isn't true. You'd have to get the battery with it, so it's worth it. They hooked up the panels but didn't hook up one panel. It was on the roof and wasn't plugged in. When I was checking the app, I was getting credits every day. When they came out and hooked up the panel that they didn't hook up when they installed, it took away all my credits then I started owing money. I had 200 and some kilowatt credits. After they plugged it in, I owed 600 and some kilowatts. I contacted Freedom Solar and the power company. They said there was nothing wrong.

My sales representative from Freedom Solar Power was honest, gave me all the options, and I like the fact that he was never pushy towards Freedom. He just wanted to present me with the facts and what my options were. The enrollment process was relatively smooth. I got multiple different folks involved in this process and I had hiccups. There were some misunderstandings and trying to figure out what the status was maybe slightly difficult.

Freedom Solar was the most transparent during the sales and negotiating process. My experience with their sales rep and support during the whole process was very positive. They even continued support afterward. The installation was fine and didn't take much time. Ours was pretty straightforward. Freedom got the design done in 10 business days but it took 4 to 6 weeks for the power utility company to review and approve the design. That was the delay before they could come and start construction. As soon as that was given, Freedom went ahead and did the construction. That was three days' worth of work. Everything's performing as expected. The amount of offset is in line with expectations and design. My sales rep stayed engaged and continued to act as my advocate throughout the entire process, so I wasn't reliant on just their customer service folks.

The rep was very knowledgeable and friendly. The installers were great. They were neat and fast. They were very respectful of the property, and very friendly. But there are issues about how the solar system actually works and feeds back into the grid that I was not aware of when the system was installed. For example, if the grid goes out and I don't have a battery backup, my solar system doesn't do diddly for me. It gives me no power.

Going solar was pretty expensive. but it was something I was wanting to do even before they had a government incentive. My system's production comes on my phone and my electric bill is $20. But, I definitely suggest getting the Tesla battery. Today, a truck ran through the power line and it knocked all the electricity out. Ours just barely clicked. The battery gives five hours which is more than plenty. The techs fixed the power line before we ran out of electricity.

Freedom Solar made the signup process easy and straightforward to walk through the different options and make a decision. It was a little drawn out on the end of installation and that may have been in part due to our city and their inspection process, but it took longer to get my solar panels up and running than I imagined it would. Apart from that, the main point of contact Freedom Solar had was really good at communicating, followed up and answered questions.

Freedom Solar is tied to SunPower, which is probably the oldest company. When we look at companies, we wanted a long-term warranty and most companies did give that. SunPower, however, manufactures all the products that they put on their roof except the batteries in the garage so I felt better going with their warranty than anybody else.

They were pretty straightforward and did a good job of explaining the system. The sign-up process was good and very straightforward. Customer service has done a good job. Whenever I've had any questions or needed something done, they were pretty quick to respond. The installers also did a very good job. They told me when they were gonna be there, and they were prompt and on time. It didn't take them too long to do the job. They picked up after themselves as if they hadn't been there. The installation went well. The system looks good and it's performing as expected.

Since getting the solar panels installed, we've gotten cheaper bills. They're saving us money and I'm satisfied with Freedom. If you're interested in solar, they're a good company to get the job accomplished fast.

Signing up with Freedom Solar was nice and the installation went great. Since going solar, my electric bill has gone down by over $100. You can’t go past such a good deal.

Signing up with Freedom Solar was easy and there was nothing that I needed to do. The installers put the system as designed and after that, they gave the pictures and said it was already installed. They were very nice. The only struggle I had was the solar system didn't work when they installed it. It was sitting there for three weeks doing nothing. They were waiting on the city inspection and when that was done, they said they would turn on the power. But it was not showing on my app and it was not even showing on the meter that it was doing something. Then, one person came after three weeks of continuous follow-up and they fixed that issue. It was installed in August and it started working fine towards the end of September. I'm very satisfied at this point and I would recommend it.

Short review (full review below): Please save yourself the headache and go with anyone else besides Freedom Solar. Everything about their customer service process feels broken. Our install is delayed, things had to be redesigned, and at literally every step of the way they have dropped the ball on communication, staying in contact with us, and generating trust in their process. I have given them so many second chances and tried to be a patient customer, but at this point they have ruined all ability for me to trust them as a company.

This company is a total disaster. If something can go wrong with solar panel installation, these guys will make sure it will go wrong. We signed the contract in September, and they promised to install them by the end of the year. We got all approvals, and then… I have been told that they do not have the panels in the warehouse. I told them they had to do something, get the panels otherwise the deal is off. They barely made it, installed it right before the New Year. But… the crew completely screwed up the work. First, they did not measure it correctly when installed the rails on one side of the house, so they had to cut and patch. Then they ran out of pipes for electrical wires to connect them to the box. They came few days later, but… since they banded incorrectly the last pipe, they wanted to do a zig-zag connection. I told them NO. Just take it out, cut it properly and put it in such a way that there is only one turn.

TL;DR- Threatened to break and enter on my property, threatened to file a lien on my property when all sent invoices were paid, forged signature, compromised customer's data and privacy, failed delivery 5 times, deceptive advertising about cost savings, misrepresenting staff titles and credentials, refused reasonable accommodations for a communication disability, there is NO SUPPORT once they have your money.

Our system went online 1/18/23 and stopped producing power on February 1. Customer service is only available M-F. Was told on 2/6 it would be 7 days for a response. Now, a week later I am given the same answer. Much more detail in the conversation but that is the core of it. Salesman Randy was good until the array was activated, now will not return any calls. Very disappointed, considering legal options.

Everything was great with Freedom Solar, except that the whole net metering program wasn't described to me in a way that helped me make a good decision. So, I'm not getting the solar panels installed. They want to install them within the next couple months but the day that you go on the grid, your 12-month timer starts. My highest usage months are June, July, and August. So, the only way for me to maximize net metering and get the value out of the solar panels would be for me to go on the grid in September. By going on the grid in January, I miss September, October, November, and December. That's four months of buildup of credits. So, when June, July, and August come, I'm going to be over the capacity of my solar panels and I'm going to pay out of pocket. Then on September, October, November, and December, I will be producing more energy than I can use, but those credits will never be used because I get reset in January.

The sales process was easy. We've had some hiccups along the way but I've been into all the details with Freedom Solar and hopefully, we're back on target and we'll get something done in the month of December.

We wrote an email to Freedom Solar this morning asking them where we do we stand on our process. The last time we heard, they were waiting for approvals from some of the government organizations and that was about a month ago. But what has happened up to now has been very good. They were on top of things, contacted us, and took care of some of the paperwork themselves. The anticipation that we had was that, hopefully, we're going to have this solar system installed prior to year end. But they said it takes time for the other approvals to come through. Other than that, the cost seems to be in line with what other people have told us it would be and the thing that seemed to swing us the most was their warranty.

Everybody's been super nice and working diligently to get everything done. But I haven't heard from anybody at Freedom Solar lately. They had some stuff to do in getting approval from the city. They were still lacking some information but they've already heard back from my HOA. So, we're just waiting for approval and they told me it’s about three weeks before I'd hear anything else.

I have Freedom Solar installed 5 years ago. This year I had water leak under solar panels. The customer service was awful, I called and called, left message after message. After more rain I finally got a call back and company finally sent an employee to check the water damage inside my house. The rep said yes damage coming from under solar. I was told a date that Freedom would send someone, no one showed on the day. After numerous calls again I was told a person was coming to check damage again. This time the new guy went on the roof and said yes damage under solar, but he could not remove panels. I was given a date someone would come. Once again no show and no call. I called and called again and finally Freedom came (just showed no appointment) and removed the panels. I was told that pigeons living under the solar caused the damage.

I had solar panels installed in June and I called the local electric company today, they said they're waiting for an CILC form to be submitted by the installer. My sales rep keeps telling me the electric Co is behind, never mentioned all the forms aren't in place. Either Trent is a liar or he doesn't know what he's doing. I'll get my corporate attorney on them anyway now.

This company is advertising on Instagram a program for their power wall however when you contact the company directly they tell you that’s only for existing customers. The ad doesn’t say this so this is false advertising. This is a terrible company. My advice is to stay away from this company.

I looked at several companies and Freedom Solar seemed to be the better product. The signup process was easy and so was the installation. So far, going solar has been good. There's been a difference in my electricity bill.

The sales guy seemed very honest compared to the rest of the companies that I had sat through in these little interviews with. The only thing we pay for is to be on the grid which is $26. My husband is satisfied.

We had a sales guy who came out and presented Freedom Solar to us. They did a great job and we're very satisfied.

They put the panels up and said, "Hey, what's your Wi-Fi password?" Then they showed me how to do the portal. We live on a flag lot, so we have a really high driveway, and I didn't want a lot of weight. Behind us was still under construction, and so my husband asked them, "Can you bring the panels in that way?" And that was what they did. You couldn't ask for anything better. They were really accommodating.

I wanted someone to come on, give me an estimate at my house and see what it was gonna cost me. A Freedom Solar Power representative went out to the house. We talked and he pretty much sold us on it. But knowing what I know now, I would have never bought it. The system is not what I expected. I wish someone would have told me that, before I went with solar energy, some of the things that would help the solar panels would be better insulation in my house. I'm paying the solar bill and I'm also paying the electric bill. That's not what we thought we were gonna be doing.

The experience is getting better now, but it wasn't good. It's been a very long, frustrating road. Freedom Solar came in and we had our interview. They told us what we needed, we got qualified, and they installed the product. But we never got instructions on how to turn the product on or how to monitor the product. The inspector had already come out, tested the product, and said it was good to go, but we never heard anything back from Freedom Solar. I called the energy company and they told me what to do. We got it up and running in October and we were not producing enough solar. We still had astronomical light bills on top of the solar payment.

From the initial contact with the sales rep to the explanation of services, equipment and expectations, it's been excellent. When I had questions, the rep was always available to answer. The rest of the process was easy and the bills are pretty clear. I got a payment of about 336 for the panels. I haven't seen any electric bill on the 200, 300 range since I've had solar panels.

Freedom Solar is an American product. They had good salesmanship, good product knowledge, and good overall feel from the sales staff. Also, the installers did exactly what they said they would do. It was towards the end of the year when we started inquiring, and Freedom Solar got it done that calendar year for the tax credits, which we're reducing the following year. So, I like the tax credits that we got. And I like that, practically, we have no electric bill.

The sales rep forgot to give my proposal and final papers in the email, but the installation was fine. Then, the regional manager sent me a few paperwork later on after they called end of last year. But sometimes, the app has issues. The monitoring system was going in and out on January or February. When it goes out, I don't get the correct amount of solar that was used. I get a number, but there's nothing to verify it with. Also, if I can get all the paperwork that was associated with the placement of the letters that were sent to the HOA, that would be great. Otherwise, it's good.

Freedom Solar got some information from my light company so they could have a better breakdown of what I spend a month. Based on that, they told me how everything works. I sent them information and they worked out a plan. The sales representative was able to answer my questions. The installation was super quick. However, I'm not happy with Freedom Solar at all. I wish I would have never even gotten this account. I don't see much difference in my light bill and I'm not thrilled about having the panels now. I’d spoken to several people about how I could terminate my contract then see if I could get these panels off my roof. At first, they said everything was transferable. But when I tried to do that, they said they don't do that. It was for absolutely nothing. It was just to get me to buy that they told me everything that I wanted to hear.

Freedom Solar Power seemed to be organized and they were. However, for a long time, I didn't hear from Freedom because the representative left the company and they may not have assigned me to another person. But the installation was flawless. The system worked with a complicated setup flawlessly after one day and we've had no downtime. The very next day after it was installed, there was a power outage on our street and I didn't even know it happened. The system is been 100% reliable and I have a good buyback program too. I also asked for a rebate of the cost it cost me to switch from my previous provider to Rhythm and they gave me the $300.

The whole process with Freedom Solar was kind of a headache. They didn't meet the installation deadlines that we agreed upon. We had the installation date for December, and it ended up being installed on February. Part of it was the sales guy. He said that he somehow forgot to get the guys to go out and do the survey. Also, they didn't have the panels available at the time. Not only that, I had another issue with the reimbursement that they had offered on buying the panels. They ended up saying that they changed their policy and offered a lot less than they did. But I love the panels even though it's not much of a difference. They make a difference in the summertime only because when I run the numbers it's about the same thing.

I'm pretty upset with Freedom Solar. The signup process was easy but it seems I probably should have more solar panels on my house than what they estimated. But besides underestimating the energy, everything else is good. They brought out a big crew and knocked the installation up really quick.

The experience was what I was expecting. The process and presentations went well. The installation didn't take that long because it was easy. So far, I've been having a good experience except for in-app request last time.

The system is good but there's a technical service that they didn't finish. They said that everything is gonna get installed properly and that was not the case. I've been waiting for two and a half years on some work that still hasn't been done yet. They've come out here three times already. The customer service reps always say they're gonna give me a callback but they never do. Sometimes, they don't even answer. The sales rep we worked with, John, doesn't answer the calls now that the system is installed but when it wasn't, he answered quick. I wouldn't recommend them.

They gave me a system that was underrated for what my needs were. Their sales associate could have done a better job of determining how many panels I needed for all of my electrical needs. I continue to have to pay for electricity off the grid because they didn't give me enough solar panels to generate enough electricity to compensate for my house and for the electric vehicle that I have. Also, their service has been extremely slow. I had a problem with the Powerwall and it took them three months to resolve it. I'm very dissatisfied with Freedom Solar.

I'm satisfied with Freedom Solar. It was easy to contact them. The only thing I don't like is, once they got you locked in, then the person I was talking to was kinda hard to reach. Other than that, it's fine. I've been trying to call if I got a question. Usually, I could call someone and they'll take care of it. Overall, Freedom Solar is a good company. Everything's installed and working well. When I had an issue, they sent somebody out there to look at it.

Freedom Solar did not piecemeal the project. They made the panels and installed them as well as warrantied and monitored the panels. They did everything as a company. Overall, I'm quite satisfied. There were a couple of little glitches when they installed it though. They thought they could put more panels on than they could. So, that was a little disheartening. Two days ago, there was a problem with our roof, so I don't know what that's going to be involving because part of it is not adequate and will need to be repaired. That's a bit of a glitch because they inspected it before they put the solar panels on.

I talked to one of their sales rep and he was the best person. He gave me 95% of the detail I needed and that's why I went with Freedom Solar. Everything was perfect with the sign up process. But one problem was the tax credit. They told me I would get a tax credit but it was not working as you get a tax credit. I called the IRS myself after I find out and they told me that I would only get 500 bucks. But I was supposed to get around 8,000. So they clear the money you owe to the IRS, but it's not giving you a credit. I called the salesperson again but there was nothing he could do. But other than that, everything was good. They answered my question and the scheduling was perfect. The installation was very quick. We rushed to do the installation before the end of the year and they worked with me and gave it to me right away.

The signup process with Freedom Solar was okay but it was just long to set up the process and get the permit. Other than that, our salesperson was good and he was telling me all about SunPower and Freedom Solar. They also gave me a rebate. The system is already in our house. Our bill is zero so everything's going good so far.

They handled all of the stuff with the enrollment process. We just filled out whatever the forms were and it all worked out perfectly. They did the installation really quick. It all went pretty well. Our electric bill has been about $3. It's been great. It worked out exactly what we expected. It was well-managed. The customer service was great. They checked on us. I couldn't ask for anything more.

Signing up with Freedom was very easy. The team that came out to install the solar panels was good. However, the company never told me the City of Bridgeport doesn't pay me the excess of the energy I produce. They told me that, but after everything was established. They could have been more honest before we started.

They were very professional and knowledgeable. They were easy to get along with. I didn't feel like I was misled or led into a false belief. They were exactly what I had hoped for and professional services representative. I'm very satisfied. I use the mySunPower app and it recently changed from whatever it used to be last year. I liked the old app a little bit more. But the app is perfectly fine for doing a quick look and seeing what I'm doing today, this week, this month and this year. It's not necessarily as granular as I'd like because I'm very analytical, but it's perfectly fine and serviceable for what it does.

Jose came to our home and sold us our solar for our home. He did a great job. Then their team came and installed the panels. After we got some rain, we noticed that when they installed our panels, they made extra hole in our roof. We notify headquarters and they sent some to correct the holes they came by and told us they temporary patch the holes, they were going to send some to fix the roof and someone to fix the damaged ceiling inside our home. We are still waiting after a year and half. Maybe what we need is to contact an Attorney to get this fixed.

Everyone at Freedom Solar was very helpful and answered all my questions. The installation went very smoothly and their solar panels are of the highest quality. I have had no problems with them. I highly recommend Freedom Solar when looking to install solar panels.

The installation process went very smoothly. The quality is good. I'm happy. Freedom Solar was good and really prompt.

They were pretty fast and really thorough with their explanation and their demonstration. Once they were done with the installation, getting the permit was pretty quick. They even went to our HOA to get approval on our behalf. Everything went smoothly and quickly. Since having the system, we've had significantly lower monthly bills. I've had a wonderful experience with them.

The reps at Freedom Solar I spoke with were great. My only issue is that we were told that we'd get a huge tax rebate thing and we’d get $21,000 or $23,000 back from the government after signing the contract and that is not the way it works. I texted my CPA, and he said that based on my income, I'm getting 600 bucks a year back for five years, and that our income is not high enough to facilitate that. Other than that, everybody in that company has been great. I talked to one of their guys in Austin and I really liked him. Everything he said is proven to be true.

The sign-up was pretty decent but we had troubles with the installation. They came in and they put the wrong boxes in. Then, they were putting them in for another two days and I had to wait for the city to come back and put something else in. Also, I assumed the battery would come with it because I kept telling them that's what I wanted it for. But after I sent the paperwork, I didn't get the battery. They said I only got approved for 50,000. But other than those, I've saved $5 to $10 a month off of it.

Freedom Solar was good at responding back and answering all the questions because consumers may not know everything about the solar even if they want to put it on the roof. So, they explained things and they were amazing. The sales rep was awesome. The installation was good. Everything was on time and whatever they said, they did it.

I like the promotions of Freedom and their customer service was good. They answered all my questions in a timely manner.

There were a couple of issues getting it through the final inspection through the city of Universal City. But other than that, the installation was fine.