Freedom Power Solar Reviews
(formerly Freedom Solar Power)
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About Freedom Power Solar
Freedom Power Solar is a full-service solar power installation company. From on-site consultations to 24/7 performance monitoring, the company’s in-house team helps customers at every point of their solar power journey. It serves residential customers in Texas and Florida, as well as commercial properties throughout the country. Freedom Power Solar is a Tesla Powerwall Premier Certified Installer.
Visit www.gofreedompower.com/service/solar- Installs on all roof types
- Financing available with $0 down
- 25-year warranty included
- Residential services only available in two states
- Consultation required for pricing details
Freedom Power Solar Reviews
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- 4,949,385 reviews on ConsumerAffairs are verified.
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- 4,949,385 reviews on ConsumerAffairs are verified.
- We require contact information to ensure our reviewers are real.
- We use intelligent software that helps us maintain the integrity of reviews.
- Our moderators read all reviews to verify quality and helpfulness.
Reviewed April 20, 2025
Since living in the Florida area, we have all of this sunshine. So I went for the solar to assist in offsetting the utility bills. Freedom Power Solar service is excellent. I sent them a copy of my electricity bill and how much I’m consuming for the month into the year. They came up with the amount of the panel that would be needed to supply electricity for me to consume.
I noticed a huge difference in the charges I was getting from SECO Energy. I’m looking at the app and what I’m consuming and what the grid is producing. I’m seeing the grid is producing more than what I’m consuming. At this time of the year, my bills used to be about $250, almost $300. My wife and I have observed what we have from solar energy and from the energy that we are consuming. We would not be using up all of the energy that we’ve been charged by SECO.
I would tell my friends to give them a chance and to let them show the comparison graph of what they are consuming now from the energy supplier and how much they can save.
Hi Terrence Hall Sr, Thanks so much for the excellent review! We appreciate you highlighting Mike's clear explanation of your potential savings and your strong recommendation. Our goal is to offer you a great experience from installation all the way through to any service needs you may have. We look forward to continuing to exceed your expectations!
Reviewed April 19, 2025
It's a good company. They follow up. They're on the money so far, ever since they installed my solar system and that battery. They're telling me that there's something wrong with my system before I even find out about it, ‘cause they just did an update about a couple of days ago. I didn't even know it needed an update. And they are always on the ball as far as if something goes wrong with the system or it needs an upgrade. They're calling me right away. They'll accommodate when I'm available, even though I don't need to be there.
Hi Sixto Curameng, Wow! Thank you so much for sharing your positive experience and for choosing Freedom Solar Power. We are so excited to hear about your positive experience! We love hearing from our happy customers. Our goal is to offer you a great experience from installation all the way through to any service needs you may have. We look forward to continuing to exceed your expectations!
Reviewed April 19, 2025
Freedom Solar. My normal bill last month would have been about $350, but it was $80 now. I had about 30 panels installed. The installation was very good except for the person that put the underground piping in. I did not think they did as good a job as I wanted them to do, although I was assured that everybody who would be involved in the process would be fully capable, licensed, and bonded. The issue was taken care of not exactly like I wanted, but it's okay. Everything works as it should. My electric bill for the electricity itself would probably be zero.
Hi Tony Boykin! Thanks for your review. We're delighted you're seeing such great savings on your electricity bill. We appreciate your expert perspective on the piping installation and are glad it was addressed. Our goal is to offer you a great experience from installation all the way through to any service needs you may have. We appreciate your positive comments on our service and pricing. Thanks for going solar with us!
Reviewed April 19, 2025
My solar is working fine. It’s really nice and very easy to use and understand. Installation went very well, very smooth. They did a good job and were very thorough.
I had used Freedom Solar before in my first house. There was a little bit of confusion about the different apps that were going to be downloaded, though. They kept telling me they were sending me an app to watch my progress, and I kept telling them the only problem with that is they were sending the app to me, not to my daughter’s place where the solar panel was being installed. There was confusion back and forth on the email address and what to send to who. It just took way too long.
It seemed like there was too many people trying to get the same thing done. The first contact person that I had explained the process. But then other people would call me, and it sounded like it was a whole new process or a whole new department. It seemed like there was just a whole bunch of people. It was not coordinated as well as I thought.
Hi Tina Kelley! Thank you for sharing your experience and for your positive feedback on your transition to solar energy. We sincerely apologize for the confusion regarding communication. We understand how frustrating it can be when communication isn't aligned. We are taking your feedback seriously and are actively reviewing our internal communication processes to ensure better clarity and coordination. Despite these communication challenges, we truly appreciate your favorable rating. Thank you for choosing Freedom Solar Power!
Reviewed April 19, 2025
I had a nice lady help me out with the signup process and it went well. Initially they only offered the Tesla Powerwall, and I didn’t want those batteries, and I’m glad they got newer batteries from a different company. It's a two-stage process, I’ve got the solar panels on the roof, and I'm waiting on them to put in the batteries.
Hi Timothy Jackson! Thank you so much for taking the time to share your feedback! Our team is always striving to offer the best options to meet our customers' diverse needs, so your comment about this is particularly encouraging. We understand your anticipation for the battery installation, and we're committed to ensuring a seamless experience throughout each stage. We look forward to getting your system up and running!"
Reviewed April 18, 2025
I was doing some research on Freedom Power Solar and saw that they have a large presence in Texas, we're in Orlando, and other places in Florida. It was very easy. The longest part of the process was getting my own town to approve the permit. Other than that, we got the panels installed. And then we waited a week for FPNL to swap out the meter. It was very good. They have a website where you can check the status of your project, and then they give you a call when it meets another deadline. I already knew that permits were approved. But they gave you a call and said that this is where you are in your process. It's pretty painless, and happy with the product. It's excellent.
Hi Peter Heinen! Thank you so much for the fantastic 5-star review! We appreciate your very detailed comments. Our goal is to offer you a great experience from installation all the way through to any service needs you may have. We look forward to exceeding your expectations going forward.
Reviewed April 18, 2025
I live in Florida. It is a state where the sun shines majority of the time. We've been through hurricanes and power outages. I always said that once I was able to afford my own home, I wanted to have solar to either lessen the outages or eliminate the inconvenience of being without electricity. That’s why I went with Freedom Power Solar.
The process was intense.There was a lot of back and forth. We had some misspelling of the names. There was a part that had missing information on forms which prevented the permission to operate. The contractors that came out were professionals. I didn’t have to monitor them. They did what they did, and it was completed.
I had just moved into the house in May, and I didn’t have a full year’s worth of bills. We sat down with the bills I had and anticipated the usage. At the time, someone was supposed to move into the house with me. So, calculating based on two people versus one living there, how much energy I was using and need to produce. That’s how we came up with how many panels I would need.
I have the Enphase and Tesla app on my phone. At any given time, I check the Tesla app to see what the solar panels are producing, and then I check that with the Enphase app to see what the panels are actually registered for.
I switch from months to days to see what I’m producing. When I first got the system, I was doing daily checks to see what was being created and used. Now, I’m at a monthly where I’m monitoring because this April will be my first full month with the solar. I contacted Enphase and Freedom Solar, and neither of the processes was difficult.
I told my neighbors that the benefits of solar outweigh any of the costs or negatives to me. I experienced a storm when my power was out for two days. I was constantly buying ice to save my food. Then I filed a claim with FEMA, they told me to call my insurance company. I’m just trying to claim the food I lost, and they want me to pay a $1,500 deductible to make an insurance claim.
Those two days made the choice for me to go solar. I affirmed my decision that I didn’t want to have to go through that anymore. Having solar panels decreases that possibility. It was the right decision for me. I will be ecstatic when there’s a power outage and I still have power. I’m very satisfied with Freedom Power Solar.
Hi Dwyane Lymore, Thank you for your detailed feedback! We're glad to hear that our teams were professional and efficient. We understand there were some initial challenges, and we're always striving to improve our processes. We aim to provide a great experience from installation through any future service. It's fantastic that you're now enjoying the benefits of solar, especially the security during potential power outages. Thank you for choosing Freedom Solar!
Reviewed April 11, 2025
The representative from Freedom Solar was great, from the initial call to the home visit and evaluation. There was no pressure. Mike was professional and not pushy, which I appreciated since solar panels are expensive. They stayed in contact throughout the whole process, checking in, making sure I downloaded the app, and confirming I was happy with the install and technicians. They even followed up afterward to make sure everything was satisfactory.
Mike, who did the home visit, based everything on our previous usage. I provided our CPS bills, and he reviewed the averages and peak times to see what would benefit us most based on our occupancy and usage. He was very thorough and knowledgeable in terms of the solar.
I have 22 panels. I check it occasionally or sometimes daily. Right now, I’m producing about 47 kilowatts, and that’s only halfway through the day with another five or six hours of sunlight left. On a good day, it’s in the low 50s, and on a poor day, it drops to the low 20s.
Hi Alfred Alejos! Thanks so much for sharing your experience! It's fantastic to hear your neighbor's recommendation led you to us and that Mike and the team made the process smooth and informative. We appreciate your insights – that feedback is really valuable. We're thrilled you're happy with your system and the service you received. We aim for thoroughness, so we'll take note of your suggestion regarding the follow-up calls as we're always looking for ways to improve. Thanks again for the strong recommendation. Welcome to our solar community!
Reviewed April 11, 2025
I’ve been thinking about it for quite some time. The grid problems we’ve had here in the Houston area were concerning, plus I wanted to be able to provide my own energy. I also wanted to help the environment a bit. I was really interested in the battery backup and how it would help during a power outage. Those were the main reasons I was interested in solar power.
Freedom Solar was easy to work with. They were very professional and straightforward. Customer service was helpful and quick to respond, and they did a great job. The installation went smoothly.
We had one little glitch after the installation when one of the lights didn’t work. I called Freedom Solar, and they came out right away and fixed it. Everything stayed on schedule, and everything was done exactly as they said it would be.
Hi Ken Shuman! Thank you for the stellar review! We appreciate you highlighting our team's professionalism and prompt customer service. Our goal is to offer you a great experience from installation all the way through to any service needs you may have. We look forward to continuing to exceed your expectations!
Reviewed April 10, 2025
Freedom Power was the first to respond when I reached out to several solar companies. Brad came over to the house and explained the process. We signed the papers with no hassle. My overall experience with them was great. I would highly recommend.
Hi Orest Michaels! Thank you for taking the time to leave us an amazing review! We are so glad to hear that Brad did an amazing job leading you throughout the solar process. We look forward to continuing to exceed your expectations, and congrats on going solar!
Reviewed April 10, 2025
I was with Sunrun first, and they advised me to lease. Then Chase from Freedom Solar stopped by and explained very well the difference between leasing and financing. He told me the best option was to finance since the monthly payment with leasing was going up every year. With Freedom, the monthly payment was for 15 months before it would change, and they explained that if I tried to pay back the incentive, it would go down. That would be a game changer if we filed taxes so we could reimburse quickly before the deadline.
Sunrun does have financing options too, but theirs was higher than Freedom’s, so I stayed with Freedom. My experience with them has been good. I’ve recommended Freedom to a friend who was asking about it, and I gave him Chase’s number.
Hi Sidy Diawara! Thank you so much for sharing your detailed and positive experience, and for highlighting Chase's helpful guidance! It's fantastic to know you're so satisfied with your decision to go with Freedom Solar Power. Our goal is to offer you a great experience from the consultation all the way through to any service needs you may have. We truly appreciate your business and your recommendation. Welcome to our solar community.
Reviewed April 10, 2025
Freedom Solar is the most expensive out of the three I googled, but they answered my questions. Nobody else could answer what happens if my roof leaks because of where they put the solar. Freedom Solar said they warranty that for 10 years. I feed my house first and then out, and they actually proved it to me at Freedom. I’m the kind of guy who does three bids and usually goes with the middle, but in this case, I went for the high-end one and I think they did a great job.
What they did was they looked at my electric bill for the last 12 months to determine the X amount of electricity I generated and said I need X amount of panels to maintain that. All their installers were very courteous and helpful. I was impressed. They taped off up to about 10 feet from the edge of the house, so nobody would accidentally get hurt if they dropped something off the roof. Freedom Solar pulled up in three vans, all marked with their license numbers and emblem on there. It was very professional.
This is day two of going live, and it took us a little while to produce because of some permitting issues with the city of Port Orange. I use the Tesla app to live-feed my system and see how much energy I’m generating, what’s going to the grid, what’s stored in my battery, and how much is feeding into my house. I can tell when my AC unit’s turning on, which is neat. I watched that this morning from work in Orlando.
They are a little pricey, but you’re paying for quality versus quantity. Every time I called, they got back with somebody promptly. They took care of me. I’d rather pay, especially for something like this. It is going to increase the value of my home and give me the ability to tell the power company to go away. It is worth the money.
Hi James Shanks! Thank you for your honest feedback. We're happy you're satisfied with our service and the peace of mind your solar system provides. We understand our pricing reflects our commitment to quality and thoroughness, and we're pleased you feel the investment is justified by the service and long-term benefits. We want you to have a fantastic experience with us, from the initial installation to any service you might need. We will strive to continue to impress you. Thank you for partnering with us and joining our solar community.
Reviewed April 10, 2025
I filled in one of these online, where several companies responded to bids. We had quotes from four companies and Freedom Solar Power appeared to be the better deal at the time.
It was very easy to sign up with them. The installation was pretty smooth. Of course, we had to get approval from the HOA.
Freedom Power was supposed to help us sign up with an energy provider to get the best deal, and they reached out to us a month after we went live but I'd already done it. I was already committed to something else, so I was not very pleased about that.
They only tell you about the best possible scenario, and they don't give you all the facts. They promised us a deal for buyback on the solar that didn't exist. Free nights plans come and go, and they're not very common and not many of them are very lucrative.
At the time we went live, there were zero free nights plans issued in the Houston area. There are some now, but I have to evaluate when this contract is up whether they're worth going to.
Hi Donna Sarkozi, We appreciate you highlighting the positive aspects of your initial sign-up and the smooth installation process. However, we sincerely apologize for the disappointing follow-up regarding energy provider assistance and the inaccurate information about electricity plans presented during the sales process. We understand your frustration with the delayed support and the discrepancy in plan availability in Houston. We are actively reviewing our customer service and sales protocols to prevent such issues and ensure accurate, timely information is provided consistently. We value your business and are committed to ensuring your long-term satisfaction with your solar investment.
Reviewed April 10, 2025
I’ve seen Freedom Solar through Facebook. Unfortunately, my experience with customer service was not good at all. Sometimes I have doubts and have been trying to contact them for a while. It took a long time to get a response, and when I did, the information was vague and didn’t clarify everything. At one point, I gave up trying.
As for the solar panels, I haven’t noticed any reduction in my bill since installation. We haven’t removed the panels we currently have because we already signed a contract, so it wouldn’t impact our credit. After discussing it, my wife and I agreed to continue making the payments.
Hi Kevin Echavarria, Thank you for your feedback. We sincerely apologize for the slow and unhelpful responses you experienced from our team. This is not the level of support we aim to provide. We are also concerned to hear that your energy bills haven't changed. We'd like to investigate this. So we've escalated your concerns to the appropriate team and they will reach out to you in a timely manner to speak through your concerns. Our goal is to offer you a great experience from installation all the way through to any service needs you may have. We appreciate your commitment despite your dissatisfaction and will use your feedback to improve our customer support for future customers.
Reviewed March 30, 2025
Knowledgeable and personable, and tries to give the customer the best solar value. I wish she would have given us more info on more expensive options (We would not have changed the system).
Installation: 5 stars. Independent inspector verified install, panels not exactly what we ordered (same performance). Quality of product and Service - 4 stars. Customer service unacceptable, too long and too expensive get fixed. After 39 days, we had Tesla fix the problem for free. One star. Due to the run-around and problem we had with service, I can only give them 2 stars for trustworthiness.
Hi Travis Womack, I'd like to apologize for your experience and thank you for giving us the feedback to make it right for you. We know how frustrating delays can be and we apologize for the extended timeline due to your unique situation. We also apologize that service didn't meet your expectations or our standards of quality service. This is certainly not the experience we want our clients to have. It is great to hear that your concern has been resolved. Our goal is to offer you a great experience from installation all the way through to any service needs you may have, and we hope to earn back your trust.
Reviewed March 18, 2025
I just had the greatest crew come out and put solar on my second house. The electricians were: JACOB **/JORDAN **/CHRIS **. Team worked so great together. It took them no time at all to get the electrical boxes up and connected to the solar panels. It was fun just to watch how fast and well they worked together. I had very few questions as this was the second house I have had solar put on. A year ago, I had solar put on my rent house next door and I had no idea how much they were saving. After they moved out, I had a nice family of 5 people move in my 3-bedroom house (mom dad and 3 kids) after paying me first month rent and security deposit then they tried to get the power in their name and found out it would cost them $260 for an account. They were on a 6-month lease.
So, I told them to leave it in my name until they got settled. WHAT A SHOCK I GOT, THEIR BILL WAS JUST $16.97 FOR JAN AND 19.91 FOR FEB. Blue Bonnet has a $22 dollar base. So I called up FREEDOM SOLAR and had three trucks come out and hook me up. This company is fast/fair on pricing/and easy to get a hold. The way I see it the solar job that FREEDOM SOLAR did for me will pay for itself in about 5 years, if you are looking for solar give them a call at freedom solar 1800-504-2337. And if you are having a hard time believing my renters bills hit me up on Facebook, I will send you a copy of their bill. JAMES **. Again thank-you jacob/jordan/chris. The great electrical team for freedom solar.
Hi Mr. Samson! Thank you so much, James, for sharing your incredible experience with Freedom Solar! We're thrilled to hear that Jacob, Jordan, and Chris delivered such efficient, high-quality work on your second solar installation. It’s amazing to see the real impact solar has had on your properties, and we appreciate your trust in us for both projects. Stories like yours truly highlight the long-term value of going solar, and we’re grateful to have earned your recommendation. If you ever need anything, we’re always here to help—thank you for your business and joining Freedom Solar Power!
Reviewed March 11, 2025
Ticket # ** - I'm not able to monitor our system that we purchased through Freedom Solar as was part of the deal. I last talked with Ms S and she was able to see what our system is doing, I informed her that my app is showing 0 kW - solar, 0 kW - home, both power walls are at 100% and drawing 0 kW from the grid. This not knowing what is actually happening on my end has become unacceptable.
If this were a new vehicle I would have already returned it to the dealership. I'm afraid my patience has grown weary trying to resolve this. I get the same response with each call I've made, 02/27/25 Mr M, 02/28/25 Mr M, 03/01/25 left a voice message, 03/04/25 received email from Ms H, 03/07 Ms C and today 03/10/25 Ms S. All messages are the same "looking into it". I've uninstalled the app and reinstalled hoping that would work with no luck. Everyone I have talked to has been extremely polite but unable to give me any definitive answers. As I stated earlier, if it was a new car it would be headed back to the dealer.
Hi name. I'd like to apologize for your experience and thank you for giving us this thorough feedback. This is certainly not the experience we want our clients to have. We know how frustrating delays can be. If you don't mind, can you please send an email to customerservice@freedomsolarpower.com with the name and address where your solar is installed so we can direct you to the right person?
Reviewed March 11, 2025
Not sure what to say. We are spending nearly $300 a month to save anywhere from $50 - $80 a month. The math doesn't add up. I wish I never tried solar. Now I'm stuck with a 20 year loan. I wish someone would come get this stuff off my house or pay off my loan. This isn't right. Bless all. JSB
Hi John- This is certainly never the kind of experience we want our customers to have. We want to make things right for you, but we don't see you in our system. Do you mind emailing us at customerservice@freedomsolarpower.com or giving us a call at 833-500-0014 with the name and address your system is under? We need a little more information to provide you with answers.
Reviewed March 10, 2025
I have my system now for about 18 months and never had all panels working. Service team is very friendly onsite, but is for some reason not able to fix completely. Also no clear advise on how this is compensated. Now my system has stopped powering house and grid for about 13 days now and no one proactively calls to fix and service team will take days if not weeks to come out. Monitor was broken a few times, then came back online. Now I find out that no power has been put into the house and grid via my electricity provider. Solar buy back plans are more expensive, so I guess I am lucky it is not July, August in Texas yet.
Hi Martin, we appreciate your feedback and we apologize as this is certainly never the kind of experience we want our customers to have. We want to make things right for you, but we don't see you in our system. Do you mind emailing us at customerservice@freedomsolarpower.com with the subject line of this platform and the name and address your system is under so we can make things right?
Reviewed Feb. 27, 2025
I had Freedom Power install a system in March of 2024. They came out and installed my system in and collected my money. I then had a problem in August of 2024. It is now the end of February 2025 and I have the same problem. They keep on telling me that they will fix the problem. I wait months for them to show up and they never fix. The latest is I had a bad panel which of course never happens. I guess I just got lucky. Now I have waited once again because they can't come up with a panel. Solar power installers who can't come up with a panel.
Hi, we apologize for the ongoing issues you've experienced with your system. We understand your concerns and are committed to resolving this matter. We see your concerns have already been escalated to the appropriate team who are investigating this now. We hope to get this resolved for your soon. If there is anything else we can do to help in the meantime please email customerservice@freedomsolarpower.com . We hope to address this matter with you soon.
Reviewed Jan. 20, 2025
Freedom Solar has met my high expectation. Silvana was very timely, knowledgeable and very patient in explaining the details to the point you will be expert and can recommend it to others! The installer were on time and efficient and did an awesome job despite being cold outside.
Hi Aileen! Thank you for your kind words and for sharing your experience! We’re thrilled to hear that Silvana provided knowledgeable and patient support, helping you feel confident in your solar journey. It’s also great to know our installers exceeded your expectations with their timely and efficient work, even in challenging weather. We truly appreciate your recommendation and are proud to have earned your trust.
Reviewed Dec. 23, 2024
I am a Multi-Skilled Engineering Technician and selected Freedom based on their superior solar panels. The installation went well: 24 panels on my remote garage roof that is piped into my home panel 40' away. I measured 240 VAC output from the panels at 30 Amps in bright Florida sunlight, enough to power my electric dryer! The array powered both my old and new central A/C units through the hottest parts of about 2 years. The extra power is saved as a credit on my Duke Bill to cover night use - I elected not to go with the complication of a battery system. My initial investment should be paid off in savings long before the "Life" of the panels fades, and their superior technology should allow for longer than the advertised lifespan.
Hi Deejay, thank you for the stellar review! Our goal is to offer you a great experience from installation all the way through to any service needs you may have, over the course of your 25-year solar warranty. We look forward to continuing to exceed your expectations!
Reviewed Nov. 2, 2024
My overall experience with Freedom Solar has been very satisfying. The sign-up process was straightforward, although the entire process took about three months from start to finish, including obtaining necessary permits from the city, utility, and HOA. The timelines they provided were broad, but the estimations for each step were quite accurate.
I had 18 panels installed and it's expensive. But I was comfortable with putting out the money for doing the right thing, in terms of having solar, and with the knowledge that it does pay for itself. Maybe not as quickly as some people might say, but it does pay for itself. I use an app that monitors the solar panels' output and another Tesla app that tracks energy flow from the panels to the battery, the house, and the grid. I use the Tesla app a lot more than the other app.
Hi Mr. Alexander! Thank you so much for sharing your detailed experience with us. We're thrilled that you found the sign-up process clear and appreciated the transparency in our timelines for each step, especially given the involvement of city, utility, and HOA requirements. We understand that going solar is a significant investment, and it’s great to hear that you’re confident in its long-term benefits and sustainability. It’s also wonderful to know that you’re using both monitoring apps to track your system’s performance—seeing that clean energy flow firsthand can be so rewarding. Thank you again for choosing Freedom Solar to help power your home.
Reviewed Oct. 30, 2024
I first heard about Freedom Solar when I started searching for alternatives to handle the high electric bills in Florida, which have tripled since I moved there in 2020. Given that Florida is such a sunny state, solar energy seemed like the right choice. Out of several companies I considered, Freedom Solar offered the best deal and seemed very reputable.
The sign-up process was relatively good. The representative was upfront and honest, though there were some initial hurdles to overcome. Once those were addressed, everything proceeded quite smoothly.
I've only recently started relying on solar, so I haven't had enough time to see how it impacts my electric bills. There's an app that tracks production, but I haven't yet been able to correlate that data with my bills. I'm waiting for my first complete bill reflecting my solar usage to see the actual savings.
I've already recommended Freedom Solar to others. I evaluated five companies, and Freedom Solar stood out with honest communication and years of experience—about 17 years, which is reassuring in an industry full of transient companies.
As for the product itself, they use solar panels that produce slightly less power than the latest models, which I understand requires extra panels. However, despite the recent hurricane, the panels held up without issue, though it's too soon to speak to their long-term durability.
On a scale of 1 to 5, I'd rate my experience with Freedom Solar a 4, maybe even 4.5. Customer service is about a 4.5, and the product itself I'd rate a 4 due to the slightly older model panels. Pricing deserves a solid 5; the lease agreement I have means my payments stay flat over 30 years, which saves significantly compared to other companies with annual price hikes. Overall, I’ve been very satisfied with Freedom Solar.
HI Regis! Thank you so much for sharing your detailed experience with Freedom Solar! We're thrilled that our honest communication, stable pricing, and dependable customer service stood out to you, especially in a competitive market. It's great to hear that even after a hurricane, your system has held up strong, offering peace of mind about its resilience. As you begin seeing the impact on your bills, we hope the solar savings meet your expectations. Should you have any questions about tracking your usage or anything else, we’re here to help! Thank you again for your trust and for recommending us to others—we look forward to supporting you throughout your solar journey.
Reviewed Oct. 23, 2024
The representatives were very friendly and it was very easy to understand what was happening and where we were going. Since the installation, everything has been working perfectly, and I've noticed lots of cost savings. Freedom Solar makes the process easy to grasp, explaining everything in detail. Even if you don't know much about solar energy, they provide all the necessary information on how everything is going to work and what to expect.
HI Mrs. Juarbe, Thank you so much for your kind words! We're thrilled to hear that our team made the process clear and easy to understand, and that you're already seeing the benefits of going solar. At Freedom Solar, we strive to ensure every step is transparent and stress-free, even for those new to solar energy. We're so glad everything has been working perfectly and that you're enjoying the cost savings. Your feedback means a lot to us!
Reviewed Oct. 22, 2024
I had a fantastic experience with Freedom Solar. They were here when they were supposed to be, did what they were supposed to do, and put in a good system. I discovered them while researching solar providers in the Austin area, and they were highly rated, so I chose them. When the city inspector came to check the installation, he praised their work, noting that the inspection was almost unnecessary due to their precision. The main delay was obtaining permits from the city, but once that was sorted, the installation was completed in about three to four weeks. After going solar, I noticed a significant drop in my electric bill. Before the installation, my bill was nearly $197 and dropped to just over $50 the following month, demonstrating remarkable savings.
I was also impressed with their thoroughness. Our house, built in the 1960s, had outdated electric panels, which they completely replaced. Their team identified and labeled all circuits in the house. I give them a five-star rating. From customer service to the quality of the panels and electrical work, everything was first-class. The city's rebate and theirs reduced my net cost to around $15,000, which I found very reasonable.
Hi Wallace, Thank you so much for sharing your incredible experience with us! We're thrilled that our team's precision and dedication stood out, especially with the city inspector’s praise. It's great to hear that the installation went smoothly after the permit process, and that you're seeing such significant savings on your electric bill! We take pride in addressing the unique needs of every home, and we're glad our team could upgrade your electric panels and ensure everything was done thoroughly. Your five-star rating means the world to us, and we're delighted that the value and quality we provided met your expectations. Thank you for choosing Freedom Solar!
Reviewed Oct. 22, 2024
I am extremely satisfied with my experience with Freedom Solar Power. I discovered them while researching different companies online, and their ratings stood out to me. Throughout the process, they kept me informed at every step, which I appreciated. It wasn't just about scheduling around installations; it was about understanding what was involved with the system.
Since the installation, I've had to contact customer service only a couple of times for minor issues, and they were resolved quickly. Freedom Solar's team was always ready to answer questions. I recommend anyone thinking about solar panels do their research first, but for me, this company worked well. They offer support by helping you understand the system, which is valuable. They also use quality materials, which was another reason I chose them.
Overall, I would give Freedom Solar a five-star rating for their service, the quality of the solar products, and the price I paid.
HI Mrs. Hale, Thank you for the fantastic feedback! We're thrilled to hear that our team kept you informed every step of the way and made the process clear and straightforward. It's great to know that even the minor issues you encountered were resolved quickly, and that our customer service was responsive. We appreciate your recommendation and are glad that our quality materials and support stood out to you. Your five-star rating means a lot to us, and we're proud that you had such a positive experience with Freedom Solar! Thank you for choosing us!
Reviewed Oct. 22, 2024
Freedom Solar's representatives were engaged throughout. We recently upgraded our system, doubling its capacity by adding more panels and battery storage. When I got back in touch with them for the upgrades, the customer service was excellent. The price was good as well.
Hi Dan! Thank you for your kind words! We're thrilled to hear that your experience with Freedom Solar was positive and that our team was engaged throughout your upgrade process. It’s great to know you’re satisfied with both the expanded system and the service you received. We’re proud to provide high-quality solutions and support for your solar energy needs, and we appreciate your trust in us.
Reviewed Oct. 21, 2024
I had this company install solar panels on my home for $40000. I have now had a panel down for 1 month with ZERO communication as to the problem being fixed. This is the poorest customer service I have ever seen. I have called 3 times and asked to talk to a manager which was supposed to happen by the end of day. Now I am on hold again because the rep is checking with operations.... Same thing was told to me on the last 3 calls. Don't do business with this company unless you want to.
HI Mr. McRae, I'd like to apologize for your experience and also thank you for alerting us. We are committed to ensuring your solar system meets your expectations and I have escalated your concerns to our Customer Experience team. Someone will be reaching out to you in an effort to get your system working properly. If you have any questions in the meantime, please email customerservice@freedomsolarpower.com.
Reviewed Oct. 14, 2024
We purchased Freedom Solar after researching it ourselves, and so far, our experience has been excellent. We're still new to the product, but everything is going well so far. Our interactions with customer service have been very good.
HI Mrs. Grimes, Thank you for choosing Freedom Solar and for sharing your positive experience! We're glad to hear that your research led you to us and that everything is going well with your system so far. It’s great to know that your interactions with our customer service team have been excellent, and we’re here to continue supporting you as you get more familiar with your solar setup. We appreciate your feedback and look forward to serving you in the future!
Reviewed Oct. 13, 2024
I first learned about Freedom Solar through the Tesla program as they were contracted out. My experience with Freedom Solar was great. I had no major issues, although communication was a little slow at times. The team that installed the Powerwall and solar panels was excellent. My only concern was that the solar panel team could have cleaned up more thoroughly after themselves when working in the attic. I suggested to the team lead that they could use a small vacuum to clean up any mess. He agreed to pass this feedback along to the company. Overall, I had a really good experience with a professional and courteous group of people.
Hi Mr. Grijalva! Thank you for sharing your experience with Freedom Solar Power and for choosing us through the Tesla program! We're delighted to hear that our team provided a great installation and that you found them professional and courteous. We apologize for any communication delays and appreciate your feedback regarding the attic cleanup. Your suggestion is helpful, and we will ensure it is passed along to continue improving our service. We're glad your overall experience was positive and look forward to the opportunity to work with you again in the future.
Reviewed Oct. 13, 2024
I wanted to contribute to the environment, so my husband and I considered solar power. I contacted five different companies and Freedom was the only one that returned my call and showed up when they said they were going to. One company was a pure scam and the other three, we have never heard from. With Freedom Solar, our contact, Danny has been right on top of everything and in touch. We're now just waiting for the inspector and the city to come with the new meter.
Rob from Freedom Solar was also straightforward and professional, spending hours explaining everything to us, which was a key reason we chose them over others. However, when the guys came to put the panels in, they went up on the roof and said, “No. We're not gonna put the panels in today. You need a roof first.” It would have been helpful if Rob had a little more experience in determining whether the roof needed replacement and that would have saved us about a month and a half in getting the installation.
Despite this, I am completely satisfied with Freedom Solar. The installation team was professional and knew what they were doing. They're also planning to install an animal rack around the panels so the critters don't move. Overall, I've recommended Freedom Solar to several people. I've been very pleased with our decision to go solar with them, and I tell friends about the process and what Freedom did for us. I rate their customer service and product highly, although the sales process could improve with better roof inspections.
HI Pat! Thank you for sharing your thoughtful feedback and for choosing Freedom Solar Power! We’re thrilled that Danny and Rob made a lasting impression with their proactive communication and professionalism. We understand the unexpected roof replacement was an inconvenience, and we appreciate your patience during that time. We’re glad the installation team delivered the quality service you expected and that you’ve felt confident recommending us to others. Your suggestion about improving the roof inspection process is invaluable, and we’ll work to refine that aspect of our service. We look forward to continuing to support you in your solar journey!
Reviewed Oct. 9, 2024
Loved the money saving due to panels. Customer service is horrible, I was asked during installation if I wanted hardware hidden thru attic, of course I said yes, worker came in. Said area was too small, he was getting a supervisor to check it out, never happened. Did all the work as they saw fit no explanations. Had a leak within months, ruined ceiling with leaks, workers came. Did sloppy work. Didn't change any of the damage. Just painted over it. Beryl came. Blew out system, 24 hour monitoring. Never notified me system was out until I called them, made report that was not entered until I called again, System had been up and down since then, completely out as of Aug. 8, 2024. Here I am Oct. 9, 2024 barely getting a message to set up service for repairs, never having received any contact about situation. Receiving 2 extremely high light bills since then 6x my usual bill with solar panels!
HI! This is certainly never the kind of experience we want our customers to have. If we haven't already, we would like to attempt to make this right, but we don't see you in our system. Do you mind emailing us at customerservice@freedomsolarpower.com with the name and address your system is under so we can make things right? Please ensure to include "Consumer Affairs" in your subject line so we can identify you appropriately and escalate this matter if it hasn't already been resolved. We look forward to hearing from you soon.
Reviewed Oct. 2, 2024
I checked a few prices and Freedom Solar seemed to have a good price. I ended up liking our initial salesman, Cody. Also, they had the new Tesla Powerwall 3. My solar panels are installed, but it's not working yet. The utility needs to drop in the panel, so we can get it turned on. We’re at seven months at this point, but I know a lot of that had to do with permits.
Hi Thomas! Thank you for sharing your experience! We’re glad to hear you found our pricing competitive and that you had a positive interaction with Cody. We understand the frustration of waiting for the utility panel installation, and we appreciate your patience as we navigate the permitting process. Once everything is in place, we’re confident you’ll love the benefits of your new solar system and the Tesla Powerwall 3. If you have any questions or need further assistance in the meantime, feel free to reach
Reviewed Oct. 2, 2024
The enrollment process was fine. I started looking in late January or February and it was hooked up and activated by March 12 so the whole process went pretty quick. I'm satisfied with my experience. Also, I have the app on my phone and it tells me, how much electricity I produce went in place of what I would have had to purchase and how much was sold back to them at a lesser value.
Hi Gary! We appreciate you sharing your experience! It’s great to hear that the enrollment process was smooth and efficient for you. We're glad you’re satisfied with how quickly everything was set up and activated. The app is designed to provide you with valuable insights, and it’s fantastic to know it’s helping you track your electricity production and sales. Your feedback motivates us to keep improving our services!
Reviewed Oct. 2, 2024
They were informative, thorough, and knowledgeable. They were good. Their teams are well connected to the project and well informed. Their whole team, from sales, design, to install and then to start up, has all been great. So far, the product has been very good. It's been a couple of months into a 25-year expected lifetime, but they provided all the documentation on the equipment for its ratings and listing.
Hi James! Thank you for your feedback! We're thrilled to hear that you're finding our team informative and well-connected to the project. It's great to know that the product is meeting your expectations, especially so early in its lifespan. We pride ourselves on providing thorough documentation and support to ensure a seamless experience. Your insights are invaluable as we continue to prioritize quality and reliability in everything we do.
Reviewed Oct. 1, 2024
Somebody walked the neighborhood and was talking about solar. I reached out to Freedom and to a couple other companies to get feedback and find a good reputable company. Freedom seemed to be the most reputable that I could find and I really liked their sales guy. His name was Chase and he was really informative. But I don't know if what he told me is all true, so now I'm having second thoughts about the whole seller experience. We talked about electric bills and he said I wouldn't have an electric bill unless it was an extremely hot summer. But last summer, it was very hot and he said he had a bill because of the hot summer. But I shouldn't have a bill. Last month, my second bill was $60, which is not much compared to what it could be if I didn't have the solar. I felt misled about that.
But the whole experience with Freedom at the beginning was great and they were efficient. They got out here and got the system installed. The solar panels look nice on the house. But there were some issues with getting the final step with Encore where they had my name wrong. So I asked them to fix the name. They said I had to call Encore and Encore said I had to call my provider. The provider said they couldn't change Encore’s records. So, I called back Encore, but the supervisor got it changed. Then things started moving again and I got the permission to operate.
Then I was told that it was time to choose a provider. The Freedom sales guy also told me they would help me choose a provider. But when it came time to choose, they gave me a list and said I needed to call the companies. So they weren't very helpful. I don't know if I picked the right provider and I don't know much about solar. I should have done my homework on it and I needed more guidance with the whole picking a company. Also, I went to this one place where they did a free analysis on who would be the best provider for me, and that was who I picked.
Right now, I'm getting a $30 bill every week from Freedom Sola. So it's going to be about 100 bucks a month. I don't know if I'm producing energy because it's been hot and sunny here. So I'm a little frustrated. But I welcome the chance to talk about it. Freedom's reps were good to work with and when I call, I can speak to people and they've been cordial. I just wish they would have given me a truer picture of what I was signing up for. They also didn't mention that twice a year, you have to pay to have the panels washed and it's a $600 to $800 expense. That was a total surprise to me and they didn't tell me that at all until I was closing up.
HI Mrs. Alexander! We see that you have had a mixed experienced with Freedom Solar Power. We appreciate your detailed feedback as this helps us determine where we have opportunity. We are sorry this has been your experience. We have escalated your response to our team, who will be reaching out to you to speak through your concerns. Please contact customerservice@freedomsolarpower.com if you have any questions in the meantime. Thank you.
Reviewed Sept. 29, 2024
We purchased a new home last year. This whole neighborhood is new and several solar companies came by, wanting to know if they could schedule appointments for consultations. I talked to a few and got some information, and we had a consultation with a couple. The one that stood out was Freedom Solar because they have corporate accounts. Apple chose them. So, as big as Apple is, if they chose them, why wouldn't I choose them?
I was very disappointed and annoyed that we were told during the initial consultation thing that there's a federal tax credit of 30%, and they let us believe that we would receive a refund of about 30% of the system that we can keep or apply to a loan, which would reduce the payments. That was not true. You do get a credit, but they do not refund. They do not issue a refund of money. I've got to check with my accountant later on when we talk about our taxes to see exactly what we can do because getting a tax credit about the solar system was like $32,000. So, that's like a $10,000 tax credit. We were going to apply that to the loan because it takes the payments currently on it because it's financed for 25 years at a low interest rate, so the payments are $120 a month, which was great.
We built a new house in McKinney and had it for about 11 years from 2000 to 2011. And it was bigger than this house. This house currently we're in is about 1,600 square feet, and the house in McKinney was about 2,200. Our electric bills back then, in the summer, were exceeding 200. Electric bills are probably more for this house, although for us, the solar system picks up 70% of your electricity. That varies on days over all the month. So this summer, we pay 120 a month for the solar panels, and we have Trinity Valley Electric Co-Op. Our highest electric bill was $38. We keep our thermostat at 76 degrees 24 hours, seven days a week. We don't ever change it. I'm retired. I'm home most of the day. My partner works. In Texas, keeping your house at 76 degrees, and your electric bill is only $38 which was the highest one when it was in the hundreds, and I add on the 120 for the solar panels, that's still only $160 for electricity for the summer in Texas. That's awesome.
Freedom Solar offered referrals. If you refer someone, you get $500. When our neighbors moved in next door to us, they asked us about it, and we told them then what we thought was correct. They also signed up, so we got a $500 rebate. I'm satisfied that we did it because it's gonna save a small fortune. We bought this house to live and to retire. That's why it's 1,500 something square feet. We didn't want a great big house to have to heat and cool and take care of because I already retired. My partner's got about seven more years, and then he's gonna retire. So, we wanted to be in a house that we could maintain while we are retired.
Hi Mr. Manning! It sounds like you had quite a journey with your solar decision! It's understandable to feel frustrated about the tax credit information. While the federal tax credit is available to qualified individuals, it’s always a good idea to consult with a tax professional to clarify your eligibility and how it applies to your specific situation. It’s fantastic that you're seeing such significant savings on your electric bills, especially during the hot Texas summers. The combination of your solar system and the low monthly payments seems to be a great fit for your retirement plans. Plus, earning that referral bonus is a nice as well! Wishing you continued satisfaction with your solar investment and thanks for being the best part of Freedom Solar Power. From us to you, we wish you and your partner eternal happiness well into retirement!
Reviewed Sept. 29, 2024
I was pricing things out. From where I stood, Freedom Solar was the best deal in terms of price and financing. I asked last year about this time and then started pricing it out, and I got a couple of quotes. I put it off for a little while. Then somebody from Freedom Solar came back and was like, “Hey, I can lower it down to this much.” They were aggressive in trying to get my business. So, that's what I went with. I wasn't in need of it right away. So, I was on a flexible time schedule. I just said, “Whenever you show up, you show up.” Going solar was good. I like it. I like the app because it tells me what I'm spending or what I'm using and what I'm not. The savings is the best part of it. I know I'll get some savings down on the road but right now, I'm having to make the payments, too.
HI. Mr. Secrist. It sounds like you made a well-informed decision with Freedom Solar, especially considering the price and financing options they offered. It’s great to hear that they were proactive in meeting your needs and that you're already enjoying the benefits of the app to track your usage and savings. While the payments are part of the process, it’s encouraging that you're looking forward to the savings in the future. Overall, it seems like you're on a solid path to making the most of your solar investment!
Reviewed Sept. 29, 2024
Freedom Solar seemed like, from the onset, that they were good to go with. So, I went with them. Everything's been positive with my experience with their customer service. I have been powered up with them since the end of July and so far, everything is good. I have an online meeting with them today to go over various things.
Hi Mr. Wallace! It's great to hear that you've had such a positive experience with Freedom Solar Power! Excellent customer service can really make a difference, especially when it comes to something as important as your energy needs. I hope your meeting goes well and that you continue to enjoy the benefits of solar power. Congratulations on going solar!
Freedom Power Solar Company Information
- Social media:
- Company Name:
- Freedom Power Solar
- Company Type:
- Private
- Year Founded:
- 2007
- Formerly Named:
- Freedom Solar Power
- Address:
- 4801 FREIDRICH LN STE 100
- City:
- Austin
- State/Province:
- TX
- Postal Code:
- 78744
- Website:
- www.gofreedompower.com
